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Portege Z10T-A - keyboard not responding

Question: Portege Z10T-A - keyboard not responding


The keyboard of my Toshiba Z10 is not responding any more.
Tablet mode is fine.

I try reset, reboot, I have installed the patch, nothing, battery is charging through the keyboard.
Thank's for support.

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Preferred Solution: Portege Z10T-A - keyboard not responding

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Answer: Portege Z10T-A - keyboard not responding


Hmm… usually the firmware update (patch) should help to resolve such issue.
I would another thread about the same theme and the firmware update was the key.

I also found this Toshiba doc in the knowledge base about the Firmware update for Keybord Docker for Portege Z10t fixes connection problems

But it seems that you already installed the patch but this did not help you.
Therefore I think there is a problem with the keyboard connection.

You should get in contact with Toshiba authorized service in your country in order to check the keyboard.

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I work at a school where we have a large number of Port?g? Z10t-A devices. The screws keep falling out of the bottom of the keyboard dock and our service company will not replace them unless we log a job for every single screw.

Can someone please tell me the exact size of the screws so that I can buy some online?

Answer:Portg Z10t keyboard dock screws

I?m afraid it is not easy to find exact specification of this device and check the screws size. ?Maintenance manual? s not a public document.

Try to remove one screw and find out which size do you need.

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While using the Tablet in laptop mode, every so often the keyboard seems to disconnect itself, so nothing works.

Only way I can find to enable it again is to disconnect the tablet then plug it back in again.

Is there any settings or updates etc for this?


Answer:Portege Z10t-A Keyboard disconnects using laptop mode

Found the answer, Firmware Update was just released.
Hope it fixes it.


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Hello everyone,

my PORTEGE Z10t-A is not charging although it's plugged. anyone know how to solve that?

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This device was originally delivered with windows 8 and has been successfully migraged through windows 8.1 to the latest windows 10 updated.

The latest update was applied and boot successfully for several weeks.

A BCD error was reported and the device failed to boot.

I have tried various repairs using toshiba tools none of which resolved the issue. Then used windows CLI command bootrec, sfc etc all to no avail. DSKCHK only found minor errors.

A microsoft windows 10 USB repair has been loaded but it cannot restore the system.

THe BIOS UEFI type has been changed.

In desperation i have tried "reset your PC" which reported. "unable ro reset your pc partition is missing"

All the volumes on the drive can be mounted and accessed. Data has been copied and saved.

There are 5 volumes on the disk

There are 7 partitions

all the volumes can be listed using DIR /a/s

C:drive has most of the data and os exported.

Partition table on DISC 0 is

1024 MB
1024 KB

260 MB
1025 MB

128 MB
1285 MB

102 GB
1413 MB

805 MB
103 GB

10 GB
104 GB

4096 MB
115 Gb


102 GB

1024 MB

260 MB


805 MB

10 GB

I have tried to download the recovery USB from the toshiba site ... Read more

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we have few Z10T tablets, they are always restarting with DPC_WATCHDOG_VIOLATION.
we have changed mother board and tested RAM. I can give memory dump file result.

Please tell us why this keep happening.
Memory dump file says igdkmd64.sys drives makes problem but we checked on Toshiba support site and Intel support site. the tablets graphic drivers are up-to-date.

Here is dump result:

ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
ERROR: Module load completed but symbols could not be loaded for dlkmd.sys
Probably caused by : igdkmd64.sys ( igdkmd64+6393f )

Followup: MachineOwner

1: kd> !analyze -v

Bugcheck Analysis

The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000

Debugging Details:

OVERLAPPED_MODULE: Address regions for 'condrv' and 'tunnel.sys' overlap
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER: from fffff80162a0a3c8 to fffff801629cdaa0
... Read more

Answer:Portege Z10T keep restarting

I cannot tell you for sure why this BSOD error appears but according to Microsoft knowledgebase article the DPC_WATCHDOG_VIOLATION issue occurs when one or more drivers' DPC routines exceed the DPC Watchdog's time-out period.

The dump details mention the igdkmd64.sys file.
As far as I know the gdkmd64.sys could be the Intel Graphics driver.

Probably the Intel driver cause this issue?.
It could be also possible that the CPU which supports the graphic unit cause this issue?.

Sorry but the all hardware parts must be checked to provide detailed diagnosis.

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As we know it is very easy to change the RAM memory or SSD drive in the Portege R700-930 series.
It is a little more complicated for the Z-series.

I just wanted to know if this is at all possible for the new Z10t series??
The standard items of 4G and 128G are a little to small for my taste.


Answer:Change SSD or RAM in Portege Z10t??


I think the upgrade on Portege Z10T is a different story and not comparable with the other series like Portege R700.

The Portege Z10T is an mix of tablet / netbook device and mSATA SSD drive is placed within the tablet which is not user upgradable.

If 128GB are not enough for you, you can insert and use additional Memory media in the SD Card slot

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have tried reset pressing 0 etc but no resolution.
My touch screen shows mouse pointer on black screen nothing else.

Any help ?

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I got a Toshiba Portege z10t laptop/tablet for xmas.

i haven't used it much as i wasn't expecting this and have had work on my old laptop not quite ready to move over.

I have realised in the past 3 days that i would charge the tablet fully, turn it on, battery stated fully charged, i unplug it and it tells me, 85% charged. 2 min later, it says 3% remaining.

That being said, I am now working 100 min after unplugging, and it still says 3% remaining. (???)
I did the same last night and it finally dies after....4 hrs or so? (the power indicator is lit white, the battery indicator is ?off or very dim if on. not yellow or flashing)

Anyone have experience with this?

I tried to look for info. people have mentioned conditioning the battery which i have worked on over the past few days- plug it in, charge fully, then unplug and use until fully discharged.

Can anyone advise? or direct me?

Thank you!

Answer:New Portege Z10T is not holding the charge


It looks like a battery problem.
I?m not 100% sure but I think that battery replacement would solve the charging issue.

You wrote that the unit isn?t old and therefore the warranty is still valid.
You should get in contact with local Toshiba ASP. The authorised service provider would replace the battery free of charge.


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Hi there.

I'm having an issue connecting the Portege Z10t to a projector via VGA.
Its fine via HDMI.

The resolution changes on the screen to something like a 4:3 ratio.
It then comes up on the projector, stays for 10 seconds or so then bombs out.
I've tried multiple resolutions but no joy. We're running windows 8.1

I've tried a few different z10t and different projectors. Other laptops running windows 8.1 are fine, it only seems to be with the z10t.

Any ideas? Thanks in advance

Answer:Connecting Portege Z10t to projector using VGA

First of all it would be interesting to know what resolution you?ve chosen for internal and external display.
The Portege Z10T series was equipped with different displays but as far as I know the max supported resolution for all displays should be: 1920 x 1080 px

If you use the extended desktop, both displays (internal + projector) could use different resolution but if you use the option ?clone displays? then the resolution has to be the same on internal as well as on external display (projector).

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since upgrading to Windows 8.1 my Port?g? Z10t has lost the ability to use a lot of the FN keys, I can still use the volume up and down but can not use the mute or any other FN + key function, I have reinstalled the driver that is used for this but that has not fixed the problem.

If you need any more information please ask.

And thanks

Answer:Portg Z10t (4g) Has lost FN key after Win 8.1 upgrade


On the Toshiba EU driver page you can find the Windows 8.1 ? Update drivers.

Also there is a available Installation Instructions for download.
This installation instruction zip package contains the pdf document called: Install Order Win8.1-update
There you can find details how to install the drivers.

1 Intel Wireless Display - Uninstall
2 Intel Proset - Uninstall
3 Windows 8.1 update - Install
4 TOSHIBA Desktop Assist - Upgrade
5 Intel Display Driver - Upgrade
6 Intel Rapid Storage Technology Driver - Upgrade
7 Realtek Audio Driver - Upgrade
8 Synaptics Touch Pad Driver - Upgrade
9 Atheros Wireless LAN Driver - Upgrade
10 TOSHIBA System Driver - Upgrade
11 TOSHIBA Function Key - Upgrade
12 TOSHIBA eco Utility - Upgrade
13 TOSHIBA PC Health Monitor - Upgrade
14 TOSHIBA Display Utility - Upgrade
15 TOSHIBA Media Player by sMedio TrueLink+ - Upgrade
16 TOSHIBA Resolution+ Plug-in for Windows Media Player - Upgrade
17 TOSHIBA Service Station - Upgrade
18 DTS Studio Sound - Upgrade
19 PatchFiles - Upgrade

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Hi there,

I have insalled windows 7 on my Toshiba Port?g? Z10t-A, I need the software or the application that I can use to take a photos using the camera in my device.

Any idea where i can install that software/application?


Message was edited by: Fullmoon

Answer:Need Win 7 camera software / app for Portg Z10T-A


try to install the Win 7 webcam software released for another Portege series like for example Portege Z930.
Since the webcam software isn?t related to an specific notebook model, this version should work also on the new Portege Z10T-A

Feedback would be appreciated.

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Hi ,

I try access to my windows 8 key ( serial number ) .

then i go to activation center and can only view last 5 digit from win 8 key .

my loptop is Z10T-A140 .

i need key for any time want full reinstall windows 8 , will use it key .

Thank you .

Answer:Portege Z10T - how to find windows 8 key

> i need key for any time want full reinstall windows 8
Wait a moment. If you have bought notebook with preinstalled Win8 you don't need product key. All you must do is to create recovery media (DVD or USB) and in the future you can use this media to reinstall original recovery image.
When you have bought your notebook you have also bought one valid licence for this recovery image.

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my device has 4GB of RAM and I'm wanting more.
Anyone know the max ram this device can hold?
How to add the ram (I have good PC component knowledge but have never popped the hood on a tablet)?

Answer:Adding RAM to the Portege Z10T-A WT310


From my knowledge the RAM upgrade is not possible because of the WT310 was configured with 2GB or 4GB onboard memory.
So this memory is soldered and part of the system board.


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About 6 months ago I bought a Z10T-A-13Q for my mother. It has frequent issues of not turning on for hours.

Recently the screen stopped turning on. It was sent for repair and came back with a fix of "harness replaced".

It came on a few times so I made the long trip to return it to my mother. The screen fault is still re-occurring occasionally needing to be left for hours until it turns on. Then turning off and not coming back on for another few hours.

This is really hard to fix as I am far from my mother and Toshiba have opted for YOKO assistant my Mother can't navigate.

Has anyone got a faulty product replaced not patched up or a simple telephone number an elderly person can call?

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Since I updated last night to Win8.1, my Portege Z10t 4G i5 model no longer has an aircard/4G anymore.

I've tried re-installing original drivers/software and the updated software, to no avail.
Numerous restarts and checking for updates too.

Help please.

If it helps this is the Telstra 4G version.

Answer:Portege Z10T has 'lost' 4g hardware since Win 8.1 update


I did not find an LTE (4G) driver on the Toshiba Australian page but I found one on the Toshiba EU driver page.
[Toshiba LTE Driver Windows 8.1 - 64 Bit| =2&selFamily=4&selSeries=362&selProduct=7902&selSh ortMod=null&language=13&selOS=46&selType=all&yearu pload=&monthupload=&dayupload=&useDate=null&mode=a llMachines&search=&action=search&macId=&country=al l&selectedLanguage=13&type=all&page=1&ID=88595&OSI D=46&driverLanguage=42]

The notebooks should be the same therefore in my opinion the driver should work too.
Try it out and please give me a feedback.

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I mainly use my Ultrabook plugged into power & after upgrading to Win 8.1 from Win 8 the "Eco-Charge" no longer activates, constantly charging the battery to 100% when it should be 80%. I have discharged the battery down to 10% and then activated Eco-Charge but with no success.

Does anybody have a solution please?

Answer:Eco Charge not activating on Portege Z10T after upgrade to Win 8.1

First question:
After the upgrade from Windows 8 to Windows 8.1 did you download the install the Toshiba drivers and software as mentioned in the installation instruction which is available on the Toshiba EU driver page?

Its very important to install and update the Toshiba utilities to get good working Win 8.1 system.

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Please excuse my bad english,

I just bought the Z10t A 13V PT 141, with W8.1. This computer works very well on W8 but I want to install W10. I've ever tried 3 times but each time, the cursor (with the touchpad or a mouse) is lagging, each movement is jerky and don't works very well. I tried to see if it was a driver problem, and downloaded all the new Toshiba drivers for W10.

I've made the same with Intel drivers, but for the graphics drivers there is an error message : "a customized computer manufacturer driver is installed on your computer. The Intel driver update utiliy is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer."

When I'm with W8, drivers are correctly updated..

So I think the cursor problem is due to this driver problem (I hope but I'm not sure). What's the solution ? AM I alone with this problem ?



Answer:Portege Z10t A 13 V - Graphic driver problems and lag with W10

Bonjour Thomas,

EXACT same problem here with my Portege Z10t-A-140 uograded to WIN 10.
I have also taken the same steps and encountered the same problems and no solution.
I find Toshiba after sales customer support VERY INEFFECTIVE and disappointing as there seems no way to get PROFESSIONAL support from Toshiba on this issue (or any other for that matter).
Note that I absolutely don't consider help by fellow users on a forum or self help a form of professional support at all!
->Not happy with Toshiba!

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We have recently Purchased a z10t , and after installing the update to the Sierra Aircard software , we are unable to detect any sim.

Unfortuantly we did not test the sim card before the software.

Has anyone else had this issue, It was purchased from Telstra and we are using a 4G sim from a Telstra Sierra Wirless card to test.

Thank you


Answer:Portege Z10t - Failing to recogise the inserted sim

> Unfortuantly we did not test the sim card before the software.
If I understand you right you are on testing so what you can do now is to install original recovery image using HDD recovery option or simply roll back OS to earlier time before you have installed this additional software and test SIM slot functionality. I?m sure it will work because original recovery image contains tested drivers.

This third part software can change communication settings and affect SIM slot functionality. Toshiba doesn't support third part software so I don't think Toshiba can help you with this.

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Hi ,
i have a Port?g? Z10T-A140

when i check toshiba service for update drivers , show do not need update .

but when i check windows update , show i must update " Intel corporate : graphic adapter WDDM1.1 , graphic adapter WDDM 1.2 "

now i must install windows update for intel or no ?

Thank you .

Answer:Portg Z10T-A140 - driver update: yes or no?

>when I check Toshiba service for update drivers, show do not need update.
The service station shows you only the driver updates available on Toshiba driver page.
In case you don?t get any notifications about updates, this means that no new drivers area available.

The Microsoft updates are totally different and are related to your Window system.
If such updates are available you should install it.

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Hi Everyone,

I have a Win 8.1 Pro Toshiba Portege Z10t-A. Recently just upgraded to Win 8.1.
Before the upgrade i was able to use the sim card to connect to VPN but since the upgrade the sim card does not get detected. I am using an application called "AirCard Watcher".

I have tried the latest driver "EM7305"

Answer:Portege Z10t-A - SIM Card isn't detected after Win 8.1 upgrade

Visit the Toshiba EU driver page
Here choose:
Portege Z series
Portege Z10T-A
Windows 8.1 64bit
LTE driver

Now you should see two LTE drivers (5.2.1401.4045 and 3.5.1308.3911)
I recommend you to test both drivers?.

Before you would start the driver installation, the old current driver should be removed.

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if when Ac power is connect to notebook ( dock ) , suddenly user separate monitor ( tablet ) from dock , what do ?

is it bad for notebook ?

model : Z10T-A-140

Answer:Portege Z10T-A-140 - dis dock when AC power is connect

Sorry mate but i don?t understand your problem or question.

What do you do with the notebook when the AC adaptor is connected? Do you remove/disconnect the table from dock?

To disconnect and remove the computer from the keyboard dock, follow these steps:
Disconnect and remove the peripheral devices and cables connected to the computer.
Press the eject button on the keyboard dock
Slide and hold the release latch to the left and then slowly lift the computer to release it form the computer holder and completely off the keyboard dock.
The AC adaptor can be connected while removing the tablet from dock.

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My laptop is about 12 months old. Ive had a few charging issues in the past where I was on a/c but it would not recharge the battery. This normally resolved itself by running the battery flat and then recharging (sometimes the battery wouldn't even need to run fat before it would start recharging again).

However as off today, the laptop will only work when connected to a/c power.. The moment I pull he plug the laptop turns off immediately. The battery says it has 43% but is unable to charge. It will not turn on unless connected to a/c power.

I have rebooted, installed all windows updates, removed ACPI control method battery and rebooted and all to no avail. I cant update the bios as the device doesn't have a cd player and nor can I remove the battery from the device.

In the drives I only have MS AC adapter and MS ACPI (I believe there is meant to be a third device driver -the battery- but I ant see it there).

Can anyone help?

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Good Afternoon,

We have had this fault a couple of times on differing units. The Ultrabook appears to be in sleep mode (flashing white power light) and no amount of power button pushing, keyboard clicking or mouse moving brings it out of this state.

Holding down power for 5 seconds does not switch the UltraBook off.

I have to wait till next day when the battery completely drains before starting the unit.

Is there any other way to power the unit off perhaps?

Answer:Portege Z10t-A remains in Sleep Mode

Actually this time around leaving the unit over the weekend hasn't helped. So I can't get into it at all.

Holding the power button in for 5 or 30 seconds achieves nothing. The Power button certianly gets a response becuase the screen will turn off and on.

I cases like these I would normall remove the battery but on this model its not very accessible.

Anyone know another secret way to force the tablet to power off?

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Hi ,
I have Z10T-A140 .

when i check part number in link :

told me not compatible with win 8.1 .

but at under page write it is compatible with win 8.1 .

Why result is different?

Other my question :
I can not my Windows 8 serial number and i can only view last 5 digit number .
If my HDD clear and i need full new install winodws 8, where i can find my Windows 8.1 serial number ?

Thank you .

Answer:Portege Z10T-A140: Can I upgrade to Win 8.1 and where to find serial key

> Why result is different?

Your notebook is an Portege Z10T-A140 PT131V-00H005AR
Of course it?s Windows 8.1 upgradable and supported.
On the Windows 8.1 update ? supported models page you can find the Portege Z10T PT131V.

> Other my question :
>I can not my Windows 8 serial number and i can only view last 5 digit number .
>If my HDD clear and i need full new install windows 8, where i can find my Windows 8.1 serial number ?

I recommend reading the user manual. There you can find info about Toshiba Recovery Media Creator.
The recovery media creator would allow you to create an Recovery disk. Such disk install the Toshiba image on the notebook again. The serial key is not necessary because the Windows 8 will be activated automatically using Toshiba image.

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I have installed windows 7 to a Portege z10t and cannot get the screen to auto rotate when flipped to portrait and landscape, I have had a look at the intel graphics properties and cant find anywhere their to configure this any ideas and have googled it.

Any ideas?


Answer:Portege Z10T and Win7 - cannot get the screen to auto rotate


Are you sure that you have installed all essential Toshiba tools and utilities as well as Win 7 drivers for this Portege Z10T series?

Toshiba EU driver page provides the essential software like *Tablet Easy Control.*
This utility is necessary for the auto rotation function of the Tablet PC.

I would recommend you to check if all software available on Toshiba EU driver page has been installed and run properly on your notebook

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Hi All,

Just bought the Portege 3 days back and found one pixel on my LED Full HD display of my ultrabook STAY's always white. Will i get warraty or replacment. I paid my fortune for this notebook.

Thanks & Regards,
Rashid Jafar

Answer:Portege Z10T-A203 - One pixel is always white on my FHD Screen

As far as I know this issue is not warranty case. More about this you can read on

What you can try is to contact your local dealer and ask for replacement. Do this as soon as possible.

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Portege Z10t-A PT132A-00F00T

My tablet keeps going to sleep after about 60 seconds of non-interaction.
I can be watching youtube, reading, listening to music...etc and after approx. 60 seconds of me not touching it the display will turn off and any audio/video stop.
As soon as I touch the screen it wakes up again.

I have been into the power options and edited them for both power and battery.
I have set dim/sleep to never for both options as a test but still it does it.

Have I missed a place where this is set elsewhere?
Very annoying


Message was edited by: Jayp

Answer:Portege Z10t-A PT132A goes to sleep after 60sec of non-interaction


Does it happen in notebook mode when Toshiba keyboard Dock is docked or in tablet mode only?
Does it happen if Ac adaptor is connected or only when AC adaptor is removed?

The computer will automatically go into sleep mode according to the setting sin the power options. To access this click
Desktop -> desktop assist -> control panel -> system and security options -> power options
(or Win key + X -> power options)

Here you should find the option called ?Display automatic power OFF?
This feature automatically cuts off power to the display when there is no keyboard input for a specific time

You may also check the ?Hybrid Sleep? function which appears in Power Options too.

Furthermore I recommend you checking the Intel Display Power Saving technology settings.
This feature is enabled by factory default and in controls the power consumption b< optimizing the picture contrast and internal LCD. This can be used if notebook is running in battery mode and using the internal LCD display only.

To access this feature you have to click right on the desktop and click graphic properties
Then click Power -> select on battery from the drop down menu in power source.
Then clear the display power saving technology check box and lick OK.

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I have a Toshiba Portege z10t.

I am trying to use the stylus in Photoshop. I have 2 problems. Firstly - when i use the stylus the circle that indicates where the stylus is going to be used is below the point of the stylus. Not only is it causing incorrect actions, but i can't see it properly to guide it. Is there a way to re-calibrate? I have tried re-calibrating from the control panel.

Secondly, in Photoshop, I can use my finger to select items in the menus and tools, but not to draw or select anything on the page. I have the same problem with any other stylus I use (I want to use a finer tipped one, but would be happy to use the one with the laptop if it was calibrated correctly.)

Can anyone help me?


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Hi ,

i tried for find Z10T-A140 ( PT131V ) user manual at this link: [link |]

But show can not find any record for this model .
i choose all language user manual , but can not find any document for it .

Thanks ,
Regards ,

Answer:Re: Where to get user manual for Portege Z10T-A140 (PT131V)

You are right? the user manuals for this model isn?t available
I would recommend you to check this page in the next few days for user manual availability.
Probably Toshiba needs some time to upload all these documents.

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This is an error explanation - with a solution (which I do not like) and perhaps one of you know a better one:

This laptop was bought with Windows 8 in 2015 and then upgraded to 10 (automatically) last year.
It worked fine until yesterday, where there was a big new Windows 10 update.

When it restarted, I got a blue screen with the information one should rebuild the BCD.
I organised a Windows 10 DVD + an external DVD player and started bootrec /rebuildbcd

It worked fine until I confirmed the found system 1 - confirmed that with Y(es)
and got the message like: One device connected to the system isnt present any more
Sourcing the internet I found an information that this message can be caused by a defect UEFI
CMOS setting and one can set the CMOS of the laptop to default values.

I did that and then started again bootrec /rebuildbcd

This worked now fine - no more error message - and the system started fine again

... until .... I had the next automatic update from MS for Windows 10 ... I had to do the
same procedure again.

... now, for the wise guys of MS and Toshiba - do I have to live with that for the rest
of the time of this laptop - or is there a better solution

Thanks in advance

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Does anyone have any documentation on the command-lines for tinstallwb.exe, or know the switch to grab these?

I need to do some logging during the install.

We're evaluation the Z10t, and want to installing the Toshiba Value Added Package via SCCM during our deployment task sequence. I've doing the same thing for the Z930 successfully.

I'm using the latest version (1.6.0035.6406) of the TVAP.

After extracting the contents of tc30573300f.exe, the command I'm using is "tinstallwb.exe -s -sms". While that works within my vbscript wrapper, it's failing during the actual deployment. If I could start logging, I could see what's going wrong.

I've tried just installing \TVAP\TOSHIBA Value Added Package.msi, but even though that installs succesfully, those flashcards never appear when pressing Fn keys.

Any ideas?

Answer:Portege Z10T - command-lines documentation for tinstallwb.exe (TVAP)

Unfortunately, such documentation isn?t available.
I also did not find any tips to install the VAP from the command line

But the package contains some other exe files like setup.exe or install.exe
Did you test the installation using these files?

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I have Z10T-A140 PT131V

i have 3 problem :

1- after near 3 months , now toshiba health program show my battery is fair .
2- toshiba program show lunch new bios ( 2.00 ) for z10t , but can not find bios on toshiba website ( download page )

[link |]

3- i view on monitor ( LCD ) near 0.5*0.5 cm near fan : monitor more very few Brighter .

i think Temperature have effective on monitor quality .

thank you

Answer:Portege Z10t-A140 - battery and BIOS update question

Now i search and find new bios z10t version 2.0
But after download and extract show :

All models having part numbers beginning with "PT131M", "PT131P", "PT131U", "PT132M", "PT132P", "PT132U", "PT133M", "PT133P", "PT133U", "PT134M", "PT134P", or "PT134U".

My notebook is z10t PT131V !
But Toshiba program show i must update bios .



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Just got my Z10T and decided to upgrade to Win10. Problem is the Win10 upgrade hung and now I can't fix Win10.

Nor can I restore Win 8.1 from SSD recovery partition or from USB recovery image I made before trying Win10 upgrade.

So, I am hoping that someone can throw me a lifeline, otherwise I have a very expensive ultrabook that I can't use at all.


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I have a Port?g? Z10t-A computer running Windows 8.1 that's touchpad stops working intermittently after coming out of standby.

I have tried upgrading to the latest firmware "HID\VID_0930&PID_0807&REV_3;00&MI_01&Col01" as suggested in a previous post but this has made no difference.

Any ideas on how this can be resolved?

Answer:Portege Z10t-A - touchpad intermittiently stops working after sleep mode

>I have tried upgrading to the latest firmware "HID\VID_0930&PID_0807&REV_3;00&MI_01&Col01" as suggested in a previous post but this has made no difference.

I think you are speaking about this firmware update
[Firmware update for Keybord Docker for Portege Z10t fixes connection problems|]

This has improved the keyboard performance switching between the tablet and notebook mode.

In your case I would recommend installing the newest version of Synaptics driver.

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I have a Prot?g? Z10A and the touchpad and keyboard intermittiently stops working after sleep mode. I cannot wake it up or restart without re-booting.

I have done the update to the firmware keyboard docker as advised in a thread on January 2014 but this has not helped the problem.
This computer is only 2 weeks old.

I have been to download site and updated all drivers and updates.
The computer works perfectly except for this problem.

When the tablet is asleep the white led is blinking, and when it is all works ok, but if the light for some reason is not blinking but permanently lit then it will not restart and I have to re-boot the tablet.

I have disabled the hibernation mode in options but still no help.

Any help would be appreciated.

Answer:Portege Z10t-A - touchpad intermittiently stops working after sleep mode


I?m wondering if the option (within the BIOS) called Wake-Up on Keyboard is enabled.
To restore the operation of the computer from sleep mode, press the power button or any key on the keyboard dock for a short amount of time. But the keyboard keys can only be used if the mentioned option is enabled.

Note: when the notebook is in Sleep Mode, the power indicator will blink white. If the power indicator does not blink white, the notebook isn?t set to sleep mode!

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near old 1 week i purchaed a Z10T-A140 ultrabook .
Then i active Toshiba Health Monitor and can view HDD status.

But for battery show it is poor !
Why my battery show poor ?

Thank you .

Answer:Portege Z10T-A140: Toshiba Health Monitor shows poor battery


This is nothing unusual for new batteries.
You should know that new batteries need to be calibrated firstly to reach the best performance.

Calibrating means that the battery has to be charged fully and then discharged until it?s fully empty. This procedure should be repeated several times in the row. After that you can check the battery status provided by health monitor again

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Hello to all

I got a stylus for my Portege Z10T-A (PT141E) purchased, original from Toshiba (pen PA5133U 1EUC).
With my Z10 no stylus was at the time of purchase, which didn't bother me...
Now I wanted to try it but once.

But he is not recognized by the system.

My Z10 works as far as trouble-free until the chop my towel in the display at does.

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Quick question - will a keyboard for a Portege S100 work in a Portege M100?

Layout looks similar; albeit a different colour.

Answer:Will a keyboard for a Portege S100 work in a Portege M100?


I think you cannot use the same keyboard because the Portege S100 supports the an-easy-to-use 84-key (US) or 85-key (UK) keyboard and the Portege M100 supports the an-easy-to-use 85/86-key keyboard.
Furthermore the connector of the S100 supports the CN3230 keyboard interface 34 pin connector and the M100 supports the PJ3230 keyboard 34pin connector.

So possibly this could be a problem.
I recommend using the original keyboards released for the each notebook model.

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My function keys on my laptop are suddenly not responding.
I've never had a problem with them prior to this, but I'm not sure how to fix them at this point.

When I hit the function key by itself, the green light beneath F11 still responds, but that's really the extent of the activity.
I've had the laptop for almost a year, and I'm running an XP OS.

Any comments or suggestions are much appreciated.

Thank you!

Answer:Portege M400 Fn Keys not responding


It would be interesting to know what OS you use.

But if you use the XP then I would recommend reinstalling the Common Modules.
This application can be found on the European driver page.


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I experienced a usual crash of the Windows Vista on my Toshiba and had to shut down the computer through the power button on my keyboard since the Alt+Ctrl+Del function was not responding.
In the very first time I attempted to switch it back on, I got the usual message, warning me that the computer was not shut down properly. I chose to operate Windows in safe mode and shut it down properly.

However when I switched my laptop back on it does not respond to any commands at all. I can move my mouse on the screen but cannot do anything while on the windows environment..any ideas?

Answer:Re: Portege M800-107 doesn't responding


Does the notebook support the fingerprint? I think it supports this.
I?m not quite sure if this could be a reason for the freezing but I read that fingerprint software update might help.
Furthermore you should check

Check it out!

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Hi all,
My Satellite Z30-A keys started popping out, so i thought to use a Portege Z30-A keyboard (much easier to get a hold of) as a replacement. The two models are pretty much identical except for the blue AccuPoint thingy in the middle of the keyboard, so hopefully the Portege keyboard will Just Work, with the trackpoint idly sitting there doing nothing. Maybe someone here has experience with this and can confirm/deny this is possible?

For reference, here's the Portege's keyboard:
And the Satellite's:

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Have very old Portege tablet that I use for teaching.
Recently have 2 issues.

First Fn F5 stopped working (used to tap through different display options and now doesn't)
It will work with some projectors if turn computer on while connected but not others.
Have tried all control panel/windows mobility options to no avail.

More importantly the touchscreen has stopped responding to either finger or pen.
If I open windows journal and try to write the file name and menu options just go grey and the cursor temporarily disappears.

After a few seconds if I jiggle my finger on the mouse pad the cursor reappears and if I then click the mouse button the menu options can be selected again, but as soon as I try to write the same thing happens.

I have checked that all Wacom drivers are working properly and up to date and that the pen and input device settings are correct - please help!

Answer:Touchscreen stopped responding on Portege M750 Windows Vista SP2


To be honest I don?t know why the tablet feature stopped working but I guess its software issue and should be fixed by driver/software reinstallation.

First of all I would recommend you to uninstall the following software parts:

_Value Added Package_
This package installs a range of important utilities.
- TOSHIBA Components Common Driver is an essential component of Windows Vista. It is required to make the other TOSHIBA original programs work properly.
- TOSHIBA Power Saver controls power consumption by switching to optimum power settings, based on whether the machine is plugged in or on battery power, and based on the remaining battery power.
- TOSHIBA Utilities lets you customize your hardware settings according to the way that you work with your computer and the peripherals you use. To start the utility, click the Windows Start button and click Control Panel and select the TOSHIBA HW Setup icon.
- TOSHIBA Password Utility lets you set a password that restricts access to the computer.
- TOSHIBA Flash Cards provides the Hotkey function and the launcher function that starts the Hotkey function and launches the other TOSHIBA utilities.
- TOSHIBA PC Diagnostic Tool can display the basic information of a computer and diagnose

_Tablet PC Extension Package_
This driver package installs a range of important utilities.
- TOSHIBA Rotation Utility: Set the default screen orientation you want the system to use when switching from PC to Tablet mode, or vice-ve... Read more

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specs of my pc
gigabyte uefi motherboard 
intel dualcore processor
2 gb ram
1TB Toshiba HDD
asus DVD RW
logitech k100 usb keyboard
logitech usb mouse
past weeek my windows afftected by virus and  it become slow i decided to format and perform a clean install
i inserted my win7 cd and selected dvd for booting. it showed PRESS ANY KEY TO BOOOT  FROM CD/DVD...
i pressed enter twice but nothing happend my old win7 started to log on screen 
i thought it was an cd problem i tried another cd and usb stick it wont work. i tried the cd on my friends lap and it worksi changed boot options related to keyboard legacy its looks perfect but wont work
i resetted bios with cmos battery and loaded optimized settings then boot
i have tried ps2 keyboard it wont work


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I have an R500.
It's working well apart a very boring problem related to the graphic board (Intel GMA 950).

This is the error message it appears when the pc stop to work properly and you need to reboot it.
[error message|]

It happens for example when I switch from the laptop's display to the external monitor or projector (with F5), but also in other situations.

The latest driver available date at 23/08/2005 and it doesn't fix the problem.

Can someone help me?

By, giovanni

Answer:Portege R500 - display driver stopped responding - ialmnrt5 error


The graphic chip which has been built-in should be a Intel 945GMS.

Here on this Intel page you could download the newest driver:

Download it and try to update the driver.

Note; you should try to update the driver in device manager. Firstly remove the old installed driver, then install new driver using the ?Advanced? installation procedure.
This will allow you to point to the driver files which you have downloaded from the Intel page.
Finally finish the installation procedure and reboot the notebook.

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I upgraded from Windows 8.1 (and I never had this problem), to Windows 10 and I noticing that my keyboard would stop responding in windows explorer, calculator, search, etc. The keyboard had no issues working in a browser like Chrome, but it wouldn't respond in something like Adobe Premiere Pro.

To clarify - the keyboard works fine initially when I restart my computer. And then randomly, it decides not to work in explorer. That's when I start testing various applications to see if it works. What I found was that Adobe CC programs, windows explorer and anything native to Windows (programs such as calculator, search, etc.) doesn't respond to keyboard inputs.

But it gets more confusing - my keyboard still works fine. For example, if I hold down, ctrl+shift+esc, Task Manager does show up. If I hit the calculator shortcut on my keyboard, calculator does come. If I toggle Caps Lock, the little notification appears on my screen telling me that Caps Lock is on or off.

Within Chrome, the biggest issue I found was if I use the period in the numeric keypad side, it acts as "delete" instead of a period, whereas the numbers all work perfectly (hitting '1' gives me '1', not 'end').

I'm at wits end because I even clean installed Windows 10, in case of an bug during the upgrade, and I'm experiencing the exact same thing. Drivers were the latest from Logitech's site, but the still am using the old unifying receiver (if that makes a difference).

Also, I have set my power se... Read more

Answer:Windows 10 - Logitech K800 keyboard (& USB keyboard) stops responding

Serenity23 said:

I upgraded from Windows 8.1 (and I never had this problem), to Windows 10 and I noticing that my keyboard would stop responding in windows explorer, calculator, search, etc. The keyboard had no issues working in a browser like Chrome, but it wouldn't respond in something like Adobe Premiere Pro.

To clarify - the keyboard works fine initially when I restart my computer. And then randomly, it decides not to work in explorer. That's when I start testing various applications to see if it works. What I found was that Adobe CC programs, windows explorer and anything native to Windows (programs such as calculator, search, etc.) doesn't respond to keyboard inputs.

But it gets more confusing - my keyboard still works fine. For example, if I hold down, ctrl+shift+esc, Task Manager does show up. If I hit the calculator shortcut on my keyboard, calculator does come. If I toggle Caps Lock, the little notification appears on my screen telling me that Caps Lock is on or off.

Within Chrome, the biggest issue I found was if I use the period in the numeric keypad side, it acts as "delete" instead of a period, whereas the numbers all work perfectly (hitting '1' gives me '1', not 'end').

I'm at wits end because I even clean installed Windows 10, in case of an bug during the upgrade, and I'm experiencing the exact same thing. Drivers were the latest from Logitech's site, but the still am using the old unifying receiver (if that makes a difference).
... Read more

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I have a Lenova E 520(Think Pad) with Window 7 (Home basic), approximately 6 Months old.Yesterday, the cursor quit responding to mouse or keyboard. When I restarted, the cursor iscentered in middle of screen and cannot be moved by either the keyboard or mouse.When I was Shutdown and reopen, I am unable to enter my Pass word, This time Key board alsoquit responding.Appreciate any comments you may have.Thanks,Venkat

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I spilled water on the keyboard of my Portege Z30-A-10W (it's backlit) and some of the keys don't work. Where can a replacement keyboard (backlit with UK layout) be bought online?

Thanks in advance,

Answer:Portege Z30 - where to get replacement keyboard?

In my opinion the question is: who should exchange the keyboard?
Best option for you is to contact nearest Toshiba service provider and ask for help. They can order original keyboard for your machine and exchange it for you.

If you want to do this alone it can be risky, small mistake and you can damage something. Anyway, every keyboard at the back side has part number that can help you to find it Goolging around.

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Hi, I a colleague of mine dropped some fish oil (by accident) on my keyboard. Now more than half of my keys are not working. I removed the keyboard, cleaned it (still not working properly), cleaned the laptop (none of the oil got inside the laptop), and now want to replace it.
The problem is that I have no idea where to buy one. The keyboard model is: NSK-T691D.
Any thoughts?

Answer:Portege M750 - need a new keyboard

I don't know where you live but if you contact nearest Toshiba service provider they can help.
Open GOOGLE for your country and put as searched term ?Portege M750 keyboard? and pick up best offer for you.

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Can anyone help. Keyboard types double letters. i.e. when typing s I get ks when typing i, I get iw. Shift key puts on caps lock. Space bar does nt work, nordoes back space. numers also affected by same problem

Answer:Portege 7200 Keyboard

Hi Stevie

You can try to install some ?Keyboard test software?. I have tried one from PassMark. In my opinion you should try it.

It will be interesting to know since when this problem occur. On this way it is not easy to say what the problem can be but it seems to be that your keyboard is defective. You can contact service partner and let them check the unit.


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Can anybody give me some more detailed information about how to remove the keyboard of my R400. I want to insert the SIM card but I am worried about damaging my new laptop.

many thanks
G. Elmo

Answer:How to remove the keyboard of a Portege R400

Hi mate,

To add or remove a SIM card you must perform the following steps:

1. Your machine must be OFF!
2. Remove and disconnect any attached cable and device (USB, Parallel, etc.)
3. Remove the battery
4. Remove the keyboard cover by pulling it up where the grooves on each side of the cover are. You can also use a small flat-blade screwdriver or your fingernails to pull it up.
5. Remove the 2 screws which hold the keyboard down.
6. Pull the keyboard slow and gently up, you must pull it in your direction.
7. The SIM slot is on the right side on the mainboard, pull the slot gently to the left side to pull it up. It?s like removing a SIM card from a cellphone :)
8. Put the SIM card in the slot. The golden chip of the SIM must show on the top. (You must see the chip when installing the card)
9. Click the slot down and push it gently to the right side to lock it.
10. Install the keyboard by placing the clips under the palmrest.
11. Don?t forget the screws ;)
12. And the keyboard cover.
13. Done.

P.s.: Thanks for reading my text, if you want to send me some money, gold or champagner just ask for my address. ;)

Good luck and nice weekend

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I'm trying to fix an issue with this laptop (R930-157)

When i press the left arrow key, it prints a 6 on screen (notepad)
When i press the spacebar, it prints a / on screen, when disabling numpad the spacebar prints a +
CTRL + spacebar does print a normal space

This does not happen with an external keyboard, only the build in one.
I've tried disabling the touchpad, does not work

Issue reproduced on Windows 10 and Windows 7

Even in the bios the keyboard bahaves strange, the up arrow goes to exit (normal escape)

Tried updating drivers (first uninstalled, rebooted, installed new ones)

First we though it was about the keyboard, so we bought a new keyboard and replace the old one, same issue.
Any tips / suggestions / fixes ?

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Do Toshiba or anyone else for that matter make a keyboard cover for the R700 series?

i want to preserve my laptop in as new condition, so wearing the buttons is something i'd like to avoid with one of those translucent rubberised covers i've seen for other laptops



Answer:Portege R700 - Keyboard Cover

Hi 1994F7PT,

As far as I know Toshiba doesn?t offer such keyboard covers. I have done a Google search for keyboard covers on Portege R700 and I found some offers but for US keyboard. Maybe you can find some keyboard covers for R700 and EU keyboard. Have also a look on eBay, there you can also get many notebook parts.

If you have found something you can post it here. I?m sure it?s interesting for other P700 owners! :)

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The keyboard has stopped working. Seems that one key is jammed "on" - transmitting the "#" at all times.

Does this require a replacement keyboard or can it be fixed?

Where do I buy a replacement if required?



Answer:Faulty keyboard Portege 3500

Portege 3500 has a 3 year international warranty so if you take it to an Authorized Service Center , they can fix it for free.

You can search for the service centers from the link below

or you can contact the support center in your area and they can arrange a collection for the laptop to fix the problem


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I had the keyboard pretty bad and I took it to be changed, but when I brought it back home, we realized that it was not the same as it had before. His explanation was that the original would be much more expensive ... but it does not match the volume keys or many others and also sinks a lot in the center when writing.

Anyone know how much it can cost an original keyboard of this model to replace it ??

I would like to put a claim but I want to have all the details first.

Thank you in advance for your help.

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Have a Toshiba M400 laptop and the keyboard is locked.
Does anybody know how to unlock it?

Have tried the function key in combination with other keys but no luck.
Need to know which keys to use, Thank you

Answer:Portege M400 - How can I unlock the keyboard?

The keyboard is locked? What do you mean exactly?

Do all the keys not function? If you press the Caps Lock, does the LED light up?

Does the keyboard work in the BIOS?

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My M600 just got a tiny problem (hope so) today.

The 'x key' doesn't function well. I need to press very hard on this key to show the letter 'x'. It seems the top-left part of this key is stuck so it leans to bottom-right when I press it. How can I fix this problem?

I'm located in Glasgow (G4 0JQ) and not sure if there is any maintenance service office here, but simply find out the nationalwide Pick-Up & Return Service for Notebooks from website. However, I prefer to handle it face to face with the engineer in couple of minutes because I assume it's not a big deal, isn't it?

Thanks a lot,

Answer:Portege M600: keyboard issue

Hi Ting

What to say? You know that the best solution is ASP and eventually keyboard exchange. I really do not believe you can fix it alone.

I recommend you to check > Support & Downloads > Find an ASP. You will see where the nearest ASP is. Make a call and you will see what they will say about keyboard issue.

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can anyone tell me what the size of the connector should be on the Portege A600-120 keyboard?

My keyboard failed last week and I ordered a new one which was supposed to be compatible with A600 but the connector was too wide.

Mine is a flat ribbon termination 15mm wide.

Keyboard serial number is G8C000903EN but a Google serach shows that is the keyboard for the R500....


Answer:Keyboard replacement for Portege A600-120

>can anyone tell me what the size of the connector should be on the Portege A600-120 keyboard?
Unfortunately I cannot help you with this info but at the bottom side of the keyboard you will find label with exact part number.

Strange thing is that using Google and G8C000903EN I cannot find anything.

Can you please check this part number one more time?

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On the laptop keyboard, you can use Fn+F5 to switch the video output from the notebook screen to an externally connected one.
Is there a key press that you can use with a USB keyboard connected to the laptop that would have the same effect at Fn+F5?

We have a problem with our Portege R500's.
When the laptop is docked in the port replicator, we have an extended desktop on two monitors - a 22" screen on DVI and a 17" on VGA.
When the user takes their laptop away and uses it out of the port replicator, the display reverts to single display on the notebook screen so this means when they re-dock their laptop in the port replicator they have no display on either screen.

The work around is to open the laptop, press Fn+F5, close the laptop log on and set the display mode from saved schemes in the intel software.

Any help would be appreciated.


Answer:Portege R500 - Can I use Fn+F5 on external keyboard?


You message described exactly how the display switch function works.
Everything is OK.

If you ask for FN + F5 function on external keyboard then I have to say that as far as I know this FN functionality is not available if the external keyboard does not support FN buttons.

But you could also check the Toshiba Mobile Extension (if you are using Win XP).
In Mobile Extension -> Display change service tab you could enable the ?Display change service? and could check how the display changes after docking and undocking the R500.

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Hi There!

One of the keys on my R700 Notebook Model R700 PT311A-00Y00Q has a broken key. Apparently you can't get replacement keys, so I need a whole new keyboard.

I found this on EBay: keyboard&_sacat=0

But I can't find a guide to replacing the keyboard, would you mind linking me to a guide?

Thanks in advance.

Answer:Portege R700 How to replace the keyboard

I read some reports from users who tried to replace the keyboard on this R700 and this is not very easy.
It?s difficult because you will need to remove other parts like
Battery, sim card, express card slot, memory modules, base assembly to get access to an
aluminum tape from the back of the cover assembly. Then you could turn the cover assembly face up and peel off the keyboard adhered to the insulator.
And additionally you can not use the removed keyboard and keyboard insulator again. You will need to use new parts

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I wish to clean the keyboard of my Port?g? Z930-105 since I spilled some orange juice on it and its now very sticky.

How can I do that?

Many thanks!!

Answer:Portg Z930-105 - need to clean the keyboard

What do you mean exactly?
Do you want to remove the keyboard in order to clean it or do you want to clean it without removing the keyboard?

If warranty is valid I would not recommend removing the keyboard since this would cancel your warranty. In such case I would contact an service to keep my warranty valid.

In your case I would use an cotton wool tip and clean water/fluid in order to clean the single keys.

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Can anyone provide advice or documentation on how to replace the keyboard in a Z930?


Answer:Keyboard replacement on Portege Z930

Maintenance manual is not a public document so it is not possible to find it.
Sorry but this Portege is one of the newest models so if there is some problem why you don?t contact Toshiba service and ask for help?
What is wrong with keyboard?

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How I change the Keyboard on laptop Portege R830-1DU?
Please send the response to [email protected]


Answer:Re: How to exchange keyboard on Portege R830?


Generally speaking keyboard should be exchanged by authorized personal only. Small mistake can result with broken plastic parts like keyboard connector.
I presume you don?t have experience with this stuff so I strongly recommend you to visit nearest service and ask for help.
By the way: what is wrong with your machine? Why do you want to exchange keyboard?

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I need change the keyboard and I don't know how.

Please help me


Answer:How to change keyboard on Portege R830-1DU?

Check please your first post

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I have a notebook Portege R111, model no. PPR11N-01KOK2.
In bios I've changed. The changes are applied to the 'End' button. With no ESC changes.

This 'End' button I do not find on the keyboard.

Can anyone tell me where the key is located on the keyboard?

Thanks in advance,

Answer:Portege R111 - Where is 'END' button on keyboard

This Portege notebook isn’t known to me… it does not seem to be an European notebook model therefore I didn’t find many details about this unit… however, the keyboard button allocation depends on keyboard language layout.
On my first notebook’s keyboard the END button is located between the DEL and PGDN (page down) buttons.

The other notebook supports another keyboard layout and the END button is placed between POS1 and PGUP (page up) buttons.

Additionally I would recommend you to check the user manual too.
Mostly the different keyboard layouts are described in the user manuals

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I would like to know if my laptop R30-A-1C4 has a backlit keyboard?
Nowhere can I find this information.

Answer:Does Portege R30-A-1C4 support backlii keyboard

No, i guess this unit does not support backlight keyboard.
It was equipped with the full-size matt black tile keyboard

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I want the Toshiba Portege Z30-A-1E5, but it is apparently only available to buy from German and Austrian vendors with the QWERTZ keyboard. I would like to buy one and swap over the keyboard to either AZERTY or QWERTY (UK).

However I spoke with a company that does this and they cannot confirm that they can get a part unless I can provide them with a keyboard part number (they also can't give me a quote without it), but this number does not seem to be easy to get a hold of without actually having the computer and taking the keyboard off and looking underneath! I feel a bit nervous spending so much money when there is a chance that I won't be able to swap the keyboard over.

So my question is, can anybody tell me what the keyboard part number is for the portege z30-a-1e5?

Any assistance would be much appreciated!!!!!


Answer:What is the keyboard part number for Portege Z30-A-1E5?

Hi Kate

I?m wondering why you want to purchase a Portege Z30-A-1E5 which isn?t available in UK?
The notebooks are preinstalled with a Windows system in different languages. In case of Portege Z30-A-1E5 available in Germany, the system language would be German.
Also the keyboard supports different layout.

Portege Z30-A-1E5 was equipped with an i7 CPU, 512GB SSD drive and 16GB RAM.
Very similar notebook Portege Z30-A-1D6 was released in UK. Its preinstalled with Windows system in English language and English keyboard layout.
Of course the hardware specifications are a little bit lower (256GB SSD drive and 8GB RAM) but I think this could be upgraded much easier as to replace the keyboard.

However, in case you would purchase the Portege Z30-A-1E5, I recommend you to contact the Toshiba authorized service provider in your country for keyboard replacement. The guys could order the right keyboard from Toshiba and could perform the replacement.

Just one note: the replacement should be done by authorized service provider because of warranty validity. The replacement must be performed by authorized engineer to keep the warranty valid.

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Hello everybody ,

I get a Toshiba Portege R500-10J , with the keyboard QWERTY .
I want to change it with the keyboard AZERTY, because I use usually French.

But I don't find on the net the explanation or details for doing this .
Somebody get some pictures or some advice for change the keyboard of this laptop.


Answer:How can I exchange the keyboard on Portege R500?

Do you really want to replace it by yourself and to lose the warranty validity???
The Port?g? R500 is a great business notebook and I think it?s not the cheapest one.

In your case I would not risk to lose the warranty.
Therefore ask the Toshiba service provider in your country for a compatible keyboard with the AZERY layout and for the replacement.

I think it?s safer.

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I need a replacement keyboard for my Portege R600. I need a US-international keyboard.

Can you please tell me where I can buy that? Google gave me links for R500 but not for R600. Also the part number would help, for R500 it's P000488460, but for R600 I haven't found it yet.


Answer:Portege R600 - replacement keyboard


You can buy a keyboard and other parts by an ASP (authorized service provider). Here you can search: => Support & Downloads => Find an ASP

I don?t have a part number because it?s a user to user forum. Part numbers only have ASPs.


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Is it possible to change a US-keyboard into a german keyboard at the Portege m700? Is it easy to change? How much does a german keyboard cost?

Are there other differences between a US-Version and a German-Version of the M700 ?

ty, greets

Answer:Is it possible to change keyboard at Portege M700?

It IS possible and there should be no technical difference between these keyboards. I don?t know if it?s very hard to exchange a keyboard but it shouldn?t be.
Nowadays I would recommend you to refer to an authorized service partner and order this part there. Maybe it would be good to ask them regarding the warranty conditions after replacing such an keyboard by yourself because if you damage something you could loose the warranty on your machine.


P.S.: You can find the nearest available service partner simply by visiting the official toshiba mobile computers website and check the Support section.

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The keys w, p, f, h, k and l of my M100 keyboard suddenly do not work. Have dismantled and there are no evident problems. Saw on the web someone had similar problem. Anyone know a possible solution? (apart from replacing the keyboard)

Answer:Re: Portege M100 keyboard malfunction


Looks like an keyboard malfunction but did you check if the external keyboard would function properly? Do this?

Nevertheless, it looks like a keyboard issue and for such problem there is just one solution;
You will need a new keyboard and need to replace the old one?

The compatible keyboard could be ordered from an local service partner? otherwise you can check some offers in the internet?


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I'm having a problem very similar to the one described here:

My keyboard doesn't work, though the alt and shift keys are working at the password login screen. At the login screen, the F10 light is lit.

There are beeps when the computer is started up. The first time I counted 14 beeps. On subsequent reboots this was replaced with fast, repetitive beeping.

The pen seems to be working OK. When in Windows, the only key which works is the Context Menu key. Clicking on that activates the Function 10 light again. Then clicking on Shift switches the light to Function 11.

I also can't get into the bios, presumably because the keyboard fails and the Esc key isn't recognised.

Any suggestions what might be happening?


Message was edited by: mfkelly

Answer:Portege 3500 - keyboard issue


It?s very strange issue.
It?s possible that there is a keyboard hardware fault.
The 14 beeps at the beginning are very strange and as far as I know it?s unusually on the notebook.
I would recommend to contact the Toshiba service.

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Hi there,

i was wondering if the M700 keyboard would fit into a M400 Portege?

Just because the M700 seems to have a more "standard" layout which I'd prefer.

If using the M400 screen in an M700 would work, I'd switch to using the M700 but I won't "downgrade" to 800x1280 when I can have 1050x1400. Yes, I'm talking Portrait.

Thanks for any input.


Answer:Does Portege M700 keyboard would fit into a M400?

Well? the Portege M700 should be equipped with the Toshiba Standard Key Layout B5 type.
I found out that the Vendor is Darfon and the total number of keys is: 85(US) 86(Euro) 87(Japan)

So I don?t think the M700 keyboard could be compatible with M400 Portege because as far as I know only the M700 Portege was delivered with this keyboard.

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I've got a Portege M300-101, and I'd love to find out if there are any instructions online for how to change the keyboard itself. Our unit shipped with, I think, a Belgian keyboard installed...and a US keyboard in the box. Are there instructions available for how to switch out the keyboards? Also, I'm guessing that it's a good idea to switch the keyboards before turning on the Notebook for the first time. Do you agree?

Dainis W. Michel

Answer:How to change the keyboard on Portege M300-101?

Hello Danis

Unfortunately there is no public document about that. You can try to do it alone but please don?t forget that on this way valid warranty will be canceled. Basically, the keyboard replacement is not much complicated and technicians need maybe 15 minutes to do that.

In my opinion you can make a risk and pay for replacement before you lose the valid warranty. This Portege is very expensive and by hardware damage it is very risky to be without warranty.

If you still think that you will do it alone write again.

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I am facing a problem. My laptops keyboard is not working. How can I buy a new key board for this model or how can i solve the problem.

Answer:Portege R100: keyboard is not working


I don?t know what?s the exactly problem with your keyboard but I suppose that the keyboard must be replaced.
In my knowledge the keyboard was secured with 2 screws under the thin cover above the keyboard.
You have to remove the thin cover and then the 2 screws.
Then you will be able to put out the keyboard.

But be careful; the keyboard should be connected with the flat cable to the motherboard.

The compatible keyboard part you can order from the Toshiba service partner in your country.


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Anyone know where I can get a replacement keyboard for this model notebook? The part number on the back of the keyboard is UE2025P03KB-EN

Any help would be appreciated.

Answer:Need new keyboard for Portege 4000/4010

How about the Toshiba authorized service provider in your country??
Did you ask them?? I several times ago I have ordered a notebook drive for my unit and I believe it?s possible to order every spare part.

Contact the guys and ask for the compatible part?

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Out of the blue, I am experiencing keyboard problems on my portege 4010. I have difficulty booting up and now that I have, I can't access certain problems, the keys get stuck, funny bleeping noises...all the symptoms of a dodgy keyboard. Anything I can do other than buy a replacement keyboard (v.expensive) or use an external keyboard?

I personally have not dropped anything on the keyboard, therefore can probelms just develop overnight or should I interogate my husband.

Answer:Keyboard Problems on my Portege 4010


Maybe your husband has changed something? ;)
But seriously, if you have some problems with booting and with the keyboard in my opinion you should try to recover you OS. If the malfunction stills the same I would recommend to contact the ASP for further informations.


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I have a Toshiba Portege R700 - and I have spilt some coke onto a small section of the keyboard.
Unsurprisingly, two or three keys are now "sticky".

Is this as simple as getting access to the keyboard and cleaning the relevant keys?
Or is it not as simple as that?
If I can do this, is there a pictorial guide on how to access the keyboard?

I am loathe to open it without a look at the tech manual first.


Answer:Portege R700 - how to clean keyboard keys?


In my opinion you will not be able to clean it properly. Coke is full of sugar. It can be complicated but you can try it.

In worst case you must exchange he keyboard.
So what you must do is to remove key cap for each critical button. It is fixed with small plastic holders. Just take something like credit card but more stabile, put under the key cap and try to remove it. Under the key cap is small key mechanism. Try to clean it up with wet cloth. Be very careful and clean it without much pressure.

When you think it is OK place the key cap in the place and press it down, very gently of course.

You will hear ?click? noise and the key cp should be in place again.

I hope you will be able to get it work again.
Please post some feedback.

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I undocked the screen from the keyboard without issue (using the "eject hardware safely" icon), but when reattaching the screen, it does not recognize the keyboard. Physical connection is 100%, but no communication at all. Usually it dings and switches from tablet mode to PC mode. Not this time. Interestingly, it DOES know that the keyboard is being charged, but only "Battery 2" is present.

Any ideas before sending it to the dreaded "Depot"?

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We have a Port?g? Z30-A-108. We use it with external wireless keyboard and mouse. On the external keyboard is used, the num pad does not work (as if the "num lock" was off). I tried using the function key FN+F11 on the laptop but without any succes.

Does somebody had the same problem or any idea to solve it ?



Answer:Portg Z30-A-108 - Num lock does not work on external keyboard

>On the external keyboard is used, the num pad does not work (as if the "num lock" was off)

You are talking about the external keyboard.
But from my knowledge the internal Port?g? Z30-A-108 keyboard does not contain the num pad. Possibly this is the reason why the Num Lock is turned off.

By the way: the NumLock can be enabled in the system registry.
Open Windows registry editor using the command regedit.
In the registry, go to the folders.

HKEY_CURRENT_USER\ Control Panel\ Keyboard\

Within the keyboard folder, you should find a string value named "InitialKeyboardIndicators" with a value of 0, 1, or 2.
Here the value meaning:

0 = Num Lock is turned OFF after the logon.
1 = Disable Num Lock.
2 = Numlock is turned ON after the logon.

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I'm having problems with this keyboard. I've edited the text to6correct the faults.
The keys seem to be remapped as follows.

How can I fix this?

6 = 6 + space
space = 6 + space
0 = 0 + y
y = 0 + y
p = p + h
h = p + h
left arrow = left arrow + /
/ = left arrow + /

I'm6 phaving6 phroblems6 witph6 tphis6 ke0yboard.6 6 I've6 edited6 tphe6 text6 to6 correct6 tphe6 faults.6 6 tphis6 is6 tphe6 original6 text.

Tphe6 ke0ys6 seem6 to6 be6 remaphphed6 as6 follows.

PHow6 can6 I6 fix6 tphi?


Answer:Portege M200 - strange keyboard issue


How long does this issue occur?
Did you install any 3rd party applications which could have a bad influence on this OS?

Well, if this issue occurs on a fresh recovered OS so it could be a something wrong with the keyboard.
I don't think that this issue can be solved without any experience. In this case you should contact the service.

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I would like to replace my keyboard, I'm going to buy a new keyboard soon. I've done this flawlessly with multiple laptops before, but for the R500/R600 it's not comletely clear how to lift the old one out properly.

Are there any screws to remove (except the one on the side) or is it "just lifting it out"?


Answer:How to replace the keyboard on a Portege R500/R600


I?m not quite sure if the Portege R500 keyboard removal is easy.
As far as I know it?s more complicated as on other notebooks series and in such case I recommend contacting the ASP in your country for a help.

Everything what I know is that the keyboard adheres to insulator and both parts stuck on the middle frame using the double-sided tapes.

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I recently tried installing VM Player on my Toshiba M200. When I rebooted my machine I found my network connections did not work. I tried to uninstall the VM Player but it failed half way. As the program had created a number of virtual network connections which I could not delete I went into the registry and delete 20 or so entries I thought where related.

I rebooted and found my HID Keyboard and Wireless devices not functioning. So I began using the softward ketyboard to try and fix the problem. I was able to reboot and login using the software keyboard until I did a restore to last normal boot setting. At which point, instead of getting my login window I get a message box asking me to press Ctrl-Alt-Del. When I do so using the software keyboard I get another window saying because of security I should press the Windows Security Key instead of the Ctrl-Alt-Del. When I press the Windows Security Key Button on the bottom right side of the screen nothing happens.

What can I do. I have also tried attaching a USB CD drive (Philips) but cannot get the notebook to boot from it. I get an error message (so I have got it looking for CD boot drives) saying the notebook cannot find the drive. The CD lights up during bootup but only for a sec.

I am desperate so please let me know what options I have or what I can do about this. The physical keyboard works during the bootup until the Windows first booting screen appears. No Caps lock or such working by the time I get to the ... Read more

Answer:Portege M200 - Keyboard is not working and I can't boot from CD/DVD


A long story about your issue... I think the reason of this is why you have deleted some registry keys. If you delete something in the Windows registry you should really know what you do. You can damage the complete Windows system!
So I think this is the reason why the keyboard doesn?t anymore.

In the user manual I have founded that the CD-ROM booting option is only available with optional optical disk drive.
So for me it sounds like that your USB CD drive is not compatible to the notebook?

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I own a R835-p88, which i bought in US a year ago. Because i had a food spillage last week on the laptop now i need to replace both keyboard and screen. As i live in UK i would like to buy it in UK.

My question is:
Will TOSHIBA P000540040 KEYBOARDOEM FOR Portege R705 R830 R835(UK) would be a replacement =item19c9b744e2 ?

Also for the lcd screen would nels&hash=item4ac6c7d5f7
this be a match ?


Answer:Portege R835-P88 - keyboard and screen replacement

The parts for Portege R830 should be compatible with the R835 too.
Usually this is the same series but released in another region.

The display seems to be compatible with the Portege R705, R830 and R835 series.
Therefore it should be compatible with your model too.

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I messed up my original keyboard by flooding with water and then by hairdrying it to the point where a couple keys melted.
I know it is a stupid thing to do. But, what can I say ....

I attempted to ask an official technical center to fix it, only a few keys were not responding. Everything else works fine.
Without really looking in detail, they wanted to change the whole motherboard and a number of other parts for a price nearing that of the laptop itself.

So I bought a new keyboard on eBay. However, I am lacking instructions on how to replace it.
On the net, I found instructions for older Portege versions and couldn't find any for the M800.
Can anyone, please, help ?



Answer:Instructions on how to replace a keyboard on a Portege M800


I think you will not find detailed instructions how to disassemble a Portege M800. All what you can download is the user manual and technical manuals are not for public, I think they are only available for ASP?s.

Anyway, as far as I know you have to remove the keyboard holder and two screws they are securing the keyboard. Then you can remove it.

But to be honest I would recommend contacting a notebook technician for help. Notebook disassembling isn?t easy, it?s a little bit tricky and you have to remove a lot of screws. So you are on the safely side because M800 is pretty new notebook. ;)

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Hello eyeryone!

I'm hoping someone can help me with the following "problem" concerning the backlit keyboard of my Z830.

The thing is that I don't want to use this function when it's not necessary, but every time I change my energy setting from "eco" to something else the keyboard light comes on. I'd like to deactivate this function, so that the LED backlight is only turned on manually. Does anyone know where this setting can be changed?

The keyboard light is not mentioned in the list for the energy settings and the BIOS option is already set to "off".


Answer:How to disable keyboard backlight on Portege Z830?

Hello Scorpion

I don?t have this notebook model but I think the principle is the same as on other notebooks.

Start Toshiba Assist > Optimize > HWSetup > and there you will find options for keyboard backlight.
There you can disable it.

Please check it out and send some feedback.

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Can anyone tell me how to type the @ character please?
When I attempt to type that character my screen shows " .
This also applies to the # character - which shows a $ sign.
There must be a toggle to access these characters.

Please advise.
Many thanks Roblgay

Answer:Re: Portege 4010 - Question about Keyboard options


This can be solved with right keyboard language settings. I do not know which OS youuse but one very nice web page about keyboard settings you can find under

Good luck!

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First of all I want to share that I am 100% happy with the Z20T-B-10C. Even after 2 years 15+ hours per day usage, the battery still has a 15+ hour capacity. The screen provides an amazing quality and is easy on the eyes (it is no problem to read tiny letters on a screen) and most importantly, the laptop is completely silent (no fan) while there has been no sign of lack of power for regular internet / office usage.

If I would need to consider a new laptop today, the Z20T-B-10C would still be in the top category of options. It doesn't lack anything.

Regrettably, a weakness has appeared to be the keyboard. While cleaning (simply wiping the keys with a wet towel) several keys have become unavailable over the years, and today the Enter key became unavailable.
I hereby want to inform where I can find a replacement keyboard dock for the Z20T-B-10C.

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I have a Portege A100 now getting on for three years old.
There is a problem with the keyboard, only affecting keys 5tgb - one diagonal line.
When the PC is first turned on these keys often do not work at all. After a while, if I press hard, particularly if I turn caps lock on, the keys start working and then work more or less fine. Sometimes turning the PC off and on again sorts the problem out; using the shift key often makes it worse. Sometimes the keys work, but only with a delay. No other keys are affected.
I am baffled as to whether this is a hardware problem (are these keys connected though a single connector?) or some strange software problem, perhaps connected with the microsoft traditional chinese input method editor which I recently downloaded.

Any help or advice would be gratefully received.

Alan Watson

Answer:Strange keyboard problem - Portege A100


The keys are connected on the board as the rest of the keyboard buttons.
There are not connected separately. For me it looks like an hardware would malfunctions.
Why? Well, this is not easy to say?. Sometimes looses keyboard cable affects the keyboard usage. But maybe the whole keyboard must be replaced.

We have to consider this possibility? I think you should contact the ASP in your country. If the warranty is valid the replacement should be done for free.

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I'm interested in getting a Toshiba Portege Z830. Unfortunately everywhere I looked this unit is offered only with UK keyboard layout (i.e. high enter key, short left shift, ?/? between left shift and Z) which is a real bother. I live in Poland and our keyboard layout is the same as the US one so I'm used to it and have it on all the other computers I work on. Still Toshiba offers its computers (at least in Poland) only with the UK keyboard layout.

My question is whether it's possible to buy Toshibe Portege Z830 with a US keyboard layout in Europe?

I contacted Polish Toshiba hotline but they offered no support in this matter.

Answer:Re: Portege Z830 with US keyboard layout in Europe?

>My question is whether it's possible to buy Toshiba Portege Z830 with a US keyboard layout in Europe?

Perhaps you would need to order an US version of Portege Z830 :(
At the other hand you could order an keyboard supporting an US layout and replace it.
Usually the Toshiba authorized service provider in your country should be able to provide such single keyboard.

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Hi, I have a Portege R705-P35 with US keyboard and would like to physically exchange it with a different language keyboard.

Where can I get it from?
Unfortunately for this model I could not find any sources online...


Answer:Portege R705-P35 - Where can I get a keyboard to physically replace it?


Ask the Toshiba authorized service provider in your country.
The guys could help you to order and to replace the keyboard.

Here you can find all ASPs worldwide: -> Support & Downloads -> Find an Authorized Service Provider


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