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Portege Z835 frozen at startup but now nothing

Question: Portege Z835 frozen at startup but now nothing

I have a Z835, only 4 months old but now frozen at the 'Starting Windows' screen.

The MS Windows logo is glowing in its charming way, but I can get no further.
After that I can only do a hard shutdown using the on/off button.
The laptop worked fine for 3 months but now nothing.
I have to admit I did not create a restore disc, so to a degree have myself to blame.

It was bought in the US and I live in Mozambique where support for this is non-existent.
I can get to the setup screens using F2 during startup - but then they seem to make no difference and I'm not sure what I would do there anyway.

An IT shop tried to re-install Windows 7 from an external disc drive but it would also not go any further.

I would be very happy if anyone has an idea!

David Wood

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Preferred Solution: Portege Z835 frozen at startup but now nothing

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Portege Z835 frozen at startup but now nothing


For me it looks like the system cannot be booted up.
This may have different reasons: It could be possible that your HDD is faulty or there is something wrong with the preinstalled system.

So what to do?
I think you should take your recovery disk (hopefully you have created such disk in the past) and try to reinstall the system.

If this will NOT be possible because of an hardware problem? well in such case you need an additional help from an service guys?

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I have a Portege Z835, with a battery problem: don't charge. The battery indicator says "3% connected and charging" but it don't charging the battery.

Some forums says that the solution is updating the Bios. I have a Bios update v.1.60 ready for install. When I try to install, we get the message "the battery power is not enough".

My power cord is always connected. If I disconnect the power cord, laptop is off.

Please, what can I do?



Answer:Portege Z835 - need help with BIOS update

To be honest I don?t think it is BIOS related issue. As far as I know battery should be charged even if the notebook is OFF so why BIOS update if battery cannot be charged at all.

For me it sounds like hardware related issue.

How old is your Portege?
Is warranty still valid?

Maybe you should contact Toshiba service and ask for help or even their opinion.

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I have just bought a new laptop and cannot connect to my wireless network. The wired one works fine. However, I need the wireless to work at home. Any help?

Answer:Trouble connecting wifi portege z835 p-330

Welcome to Seven Forums,

Does your laptop have an on/off wireless switch on the side? A combination of FN + F2 keys (depending on the manufacturer)?

Are you using a 3rd party wireless manager to connect or your Windows native WLAN Auto config?

You may try to manually connect your laptop to your SSID (wireless network name).
How to Connect to Hidden Wireless Networks | 7 Tutorials

If the initial suggestion didn't work, please provide an ipconfig /all output. Here's a Tutorial.

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Hi everybody,

I resort to you because I have some doubts regarding the partitions of my notebook.
Last Wednesday I received a port?g? Z835-ST6N03 Ultrabook with a Windows 7 64 bits installed as operative system.

The problem is that I wanted to install linux and create a dual boot system, but at the moment of creating and extended partition I saw this :

[Partition image|]

According to the image the first partition is for recovering, ,
the largest one has the O.S , the third partition is to hibernate and the last one...?? (8,84gb)

How can I install a Debian linux in this system?
How can I create an extended partition when I already have the four primary partition created???

Thanks in advance!!!!!

Answer:Partitions at windows 7 in Portege Z835-ST6N03

Hello Mesti

As far as I know first 1,4GB partition belongs to OS and it is WinRE partition. This partition has nothing to do with Toshiba recovery image for OS installation. It must be 8,8GB partition.

You know what: if you want to play with partitions and your notebook in general create recovery media at first. After doing this you can do whatever you want with partitions or saved data on HDD.
After Linux installation and changing partitions you will not be able to start HDD recovery installation and this will be possible with recovery media only. It can be DVD or USB stick I think. Check users manuals and inform yourself how it works on this Prot?g? notebook.

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I have a Toshiba Portege Z835 P330 ultrabook. I accidently broke the old screen and ordered a replacement from My original 14" screen was a samsung model. The one sent me was an LG. The First LG screen I received partially worked as in I could see graphics, but no backlight. I sent the screen back for an exchange, and they mailed me a replacement. Same problem: Graphics, but no backlight at all. I am perplexed. What could the issue be? I've quadruple checked the connection and restarted the laptop multiple times. It doesn't appear the video cable is damaged.

The Samsung model # of my original screen is LTN133AT25-T01
The LG Model # of the "compatible" replacement is LP133WH2

Any insight would be appreciated as im not looking forward to hashing it out with the tech anymore. Thanks

Answer:Backlight not working on replacement LED Screen Toshiba Portege z835

There are two types of laptop LCD displays: older versions that use a separate fluorescent backlight bulb with an inverter, and newer models that use a true LED backlight integral with the display screen.
Do you know which type your laptop uses? Pure LED backlit screens with have only one ribbon cable to it. CCFL screens will have a second connection.

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I hope someone can help with this new problem I've encountered on my Toshiba Z835 laptop that's running on Windows 7.
Two days after installation of some Windows 7 updates, I discovered that none of the function keys on my keyboard were working (neither the FN key, nor any of the F1-F12 keys); and also the wifi function had been disabled and couldn?t be enabled/turned on. I've compiled a list of the recent update installations in case I may need to uninstall one or more items to solve the problem, but I?m hoping that some of the Windows 7 users here may have encountered the same issues and could share how they were resolved.

I should mention that I came across a thread on this forum concerning a similar situation after upgrading to Windows 10, in which several posts (including one from a Windows 7 user) reported success in turning on the disabled wifi function by running TSBWireless.exe (found here: C:\program files\TOSHIBA\Flashcards\ButtonSupport\); unhappily, however, that didn?t work in my case.

Any suggestions would be most welcome!

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I let my roommate use it and look what happened... Good thing I already had a new one.

Compaq laptop running XP has been on "time out' hoping for a change of attitude, no such luck.

Today I tried to put her in Safe Mode and got as far as the "Windows" screen with those 3 blue squares continually cycling. That is as far as she seems willing to go.

Now what, oh wise ones?

Thanks, D

Answer:Win XP frozen at startup

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Question: frozen on startup

Hello all,

I'm having a sudden problem with my Dell Latitude D600, running XP professional, service pack 2 i believe. I've had it five years now, with many, many problems along the way, but now that I'm about to buy a new one it looks like it's finally quit on me for good.

The other day I was restarting my computer, and got the BSOD, which happens from time to time with no ill effects. So I shut down, restarted again, and got the "We apologize for the inconvenience, but Windows did not start successfully..." message, with I also get occasionally and usually isn't a problem.

This time, though, it froze on that screen. The thirty second countdown stopped at about 27 and stuck there. I turned it off and on again and tried again, same result. I tried a couple more times, and finally something happened wherein I could use the arrow keys to select how I wanted to start up. I've tried this routine many times now over the last 36 hours, with the same results:

If I select "Start Windows Normally," it freezes there.
If I select the last known good configuration, it goes to a blank screen, then freezes.
If I select any of the safe mode options, it spits out about 20 lines of text, then freezes. All of the lines begin like this:

(Obviously I have no idea what that means, but I did take a picture, so if it would be helpful to solve the problem, I can reproduce more of it)

I... Read more

Answer:frozen on startup

thanks anyway

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I have an HP Pavilion Media Center m8430f Desktop PC (about 2 yrs old, I think) that has started (within the last 2 days) to freeze after getting to the desktop with everything loaded. The mouse arrow is in the middle of the screen and won't move and the keyboard and powerbuttons do nothing. I have to turn it off at the powersource. When I do it starts up fine and everything is good going through the normal process after shutting it off by the plug and choosing a normal startup.

This has happened every morning...I have been wondering what to do about it. BUT, today, it froze up the same way while I was playing freecell and checking the weather! Now I know somethings wrong.

I did do an F9 today to check things out and everything passed.

Not sure what to do next. These are the only symptoms I am noticing.

Let me know what other info you need and I will provide! I've been spoiled by a pretty new computer for a couple of years so I don't remember what other info you would need. I am running Vista Home Prem. edition (x64) w/SP1.

Thank You (in advance),

Answer:Frozen after startup

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Question: Frozen at Startup

In the past I have been able to clean some PCs with AV2009, today somebody brought me a laptop with two pieces of spware at least, but the problem is, that it freezes on startup just after loading the taskbar icon of the Fake AV, I tried to reboot in safe mode but gets frozen too.. any other suggestion?

Thanks in advance for your help

Answer:Frozen at Startup

I managed to type at the beginning of the startup alt-shift-esc to get the task manager, and there were a bunch of random exe files at least 9 in between all the regular processes. Then frozen again.

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Question: Frozen startup

Ive just got my laptop around 2 weeks ago and I've just tried to turn it on and it freezes in the start screen. On other guides it has told me to turn the computer fully off but I am unable to do that due to me having to access the main screen first

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Question: Frozen on startup

Well, my mom's computer has been getting the fatal error blue screen so I jsut told her your better off reformatting or something like that and she did. She reformatted with Windows XP home edition, and now everytime you turn the computer on, the monitor instantly goes idle, and when you turn it off and back on, its a black screen with the monitor menu frozen on it and you have to turn it off. I thought it was the hard drive, but I put an old one in and it froze instantly just like the other. It started up once and right when the desktop loaded, it froze. Any help or theories on what's wrong would be greatly appreciated.

Answer:Frozen on startup

If its for example a Dell or HP or whatever, witch may have a Built in Onboard DIsplay adapter... *And if your using a aftermarket PCI or AGP Graphics card...

check BIOS and make shur your witch ever Dispaly adapter the monitor is hooked up to is set as the Primary adapter in BIOS.

...if that hardware example doenst apply to you, ignore that advice.

only other thing i can currently think of:

did she Install XP Home over the Old installation? without reformating?.... if she just installed it to the same partition without reformatting it will not work.

..if the partition was re-formated(aka erased) befor installing the new windowsXP, then it should work.(at least to desktop.)

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Question: frozen on startup

I had a virus that made my computer really slow, CPU usage would go to 100% for like 5 minutes when I started up and it was because I had like 20 services.exe's. and I couldn't look at any images on any webpage, it would just be an x, and a lot of programs wouldnt' even open like firefox and spybot from what I can remember. But now when I boot up its just frozen. I can move the mouse but not click anything or type anything. Does anyone know how I can fix this without reformatting? This is windows XP by the way.oh and I'm obviously typing this from another computer.

Answer:frozen on startup

How did you clean your computer?

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I turn my laptop on and it starts up with the HP screen and freezes I can't press f11 or any function key it won't go past the HP screen I've tried hard reset I've sat there and pressed different function keys over and over again and it will not let me get passed this screen any solutions would be greatly appreciated thankyou

Answer:Hp screen frozen on startup

hi , Have you tried Booting in to the unit BIOS . Restart the unit and on boot keep tapping f10 to get into the unit BIOS . If it get into the unit BIOS , Try updating the unit BIOS OR try BIOS defaults . Else , Swap the unit memory or the HDD and  check do it boot into windows . r-K //Click on Kudos and Accept as Solution if my reply was helpful and answered your question// I am an HP employee!!  

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A spare machine that I have that I use for testing purposes has recently been having a problem at startup. When I turn the system on with a new USB device plugged in, the startup screen just freezes. If I un-plug the system, hold down the power button for a few seconds and try again, it seems to work fine. Although, it seems I have to to this every time I boot up with a new USB device plugged in. I have never had this problem with me primary machine but I was wondering if there is another way to get around this rather than my current method. My assumption is that my BIOS is not taking new USB devices very well. Should I update the BIOS or is that not the problem?

Thank you,
Stephen Hobson

Answer:Frozen Startup Screen

Well, to be honest, I've had the same stupid little problem. My situation, was my PC was essentially trying to boot from the USB stick. Even my Sony PSP, if it was causing it. Go to your BIOS and find your boot priority. Make SURE that your harddrive your current operating system is first boot priority, then CD drive (Incase you need to work on something without Windows) and if possible, and you know you wont use it, disable anything in your boot priorities regarding USB stuff, its not common to use USB things to boot with, check it out and lemme know how it went!

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Well long story short, i was transferring some files from my main computer to my usb that i was going to put onto my laptop. I turn off my main pc, then realize i forgot a few more files and turn my main computer back on. Only to realize that after i hit the power button everything seems to be going normally until it just stalls and freezes.

Everything in the computer is still running, it just stalls. Nothing on the screen appears, no error nothing.

Any suggestion as to why this is happening?

Thanks, blue!

Answer:Computer frozen on startup

Is the usb stick still in?

Is it perhaps trying to boot from it?

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any ideas?

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I have a Compaq Presario.. And for some reason, it suddenly just froze at the startup screen after I rebooted it. Now it won't even go past the startup screen. I have a feeling that AIM is causing the problem because it just freezes when the AIM mail popup comes up. I should delete AIM but I can't now that my computer is screwed up.. :\

Answer:Frozen Startup Screen

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When I boot up my USB mouse is frozen but as so as I unplug and replug it it works without a problem.

Running XP prof with SP2

Can't seem to find a solution anywhere to this one.


Answer:Mouse Frozen on Startup - XP SP2

give this a shot:;en-us;223256

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Hi all - hoping somebody can help me with this.  I have a B540/Windows 8.1 and it has been a great computer for 3 years or so, no major problems.  Yesterday, I restarted the computer and noticed that it was taking forever to restart (the blue restarting screen with the spinning dots) - then after about half an hour it simply froze.  The computer was completely unresponsive and so i had to unplug it and plug it back in. So now, when I restart the computer simply displays the white Lenovo logo.  No spinning dots.  The hard drive indicator light in the lower left hand corner flickers briefly on restart and then no lights are on except the monitor light in the bottom right hand corner.  Holding down F1, F2, F8, F10 or any other function key does no good during restarts, although if I hit ctrl-alt-delete on the keyboard, the computer restarts but to the same screen.  I have tried leaving the computer unplugged overnight, and still the same issues today.  The only peripheral that was plugged in was the Lenovo wireless keyboard/mouse adaptor and removing that also did no good.  So does anybody have any ideas where I might start or what the problem might be?  I had a lot of files on this computer that I would hate to lose, and as I said I had no indication (funny noises etc) that anything was wrong previously.  I only want to have to take the computer in for repairs as a last resort. Thank you for an... Read more

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As soon as I turn power on it shows black screen with blue "hp" circle in middle and won't do anything else.

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I did the clean install from upgrade months ago, and it has all worked very well.
Yesterday, using MSE, I got a 'severe threat' warning. I think I told MSE to clean the computer, and it showed after I clicked on that button that no threat now existed. Maybe that was my mistake. I know one of the other buttons was 'take recommended actions' or something like that.
Regardless, it all worked fine, and I shut it clear down. Today it hung on startup and wouldn't get to the logon window.
I don't have a system image.
I booted from the Win7 disk and initiated 'Startup Repair'. It has been "searching for problems" for 30 minutes now.
Just getting to the Startup Repair took a long time.
This is on an HP laptop with plenty of memory and disk space.
I do have system restore points and have not tried them, went straight to Startup Repair.

Answer:Windows startup frozen

If you ever had a virus, it might be on those restore points.

Also, the startup repair can take a long time, just let it sit.

Worst case, you can make a repair install, which is basically just doing an upgrade install over your install now.
If even that fails, then I would just nuke and reinstall (IMO).
Come back and talk to us before you go down that route though.


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Alright, so I am very bad at explaining all this. But tech support when I call costs like thirty bucks just for them to talk to me.

Basically, I had to turn off my computer because it froze completely.
My mouse is in the same position on the screen, it's a wireless mouse and keyboard.
The keyboard works but the mouse refuses to move, even after rebooting multiple times.
Please help!

Answer:Cursor Frozen On Startup

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Hi all.

This happened once before about a few months ago, so I thought it was an isolated incident. But it happened again today, and I don't know what could be causing it.

First, my specs:

CoolerMaster 932 HAF Case
Gigabyte Motherboard, #EP35C-DS3R
Intel Q9450
Corsair XMS3 DDR3, 1333MHz RAM (4 GB)
BFG Nvidia 9800 GX2 graphics card
Corsair 750 watt PSU
Win XP Pro, SP3

What's happened twice now is when the computer has been turned off overnight - so this is a "cold boot" - it gets to the Gigabyte startup screen which looks like this:

......and then just freezes there.

It won't POST after that, the screen where all the text is going by onscreen til you see "Verifying DMI Pool Data". It never gets to that screen, just stays on that Gigabyte startup screen which I posted the pic/ link of above.

When this happened before, and then again today, I eventually get the computer to start and boot into Windows, but I don't do anything "special"; it just eventually starts up.

When it's frozen at that screen, I first try pressing the reset button, and then it starts to boot up again, but once more freezes at that screen. I even try pressing "Delete", which is what I would press if I wanted to go into the BIOS to change any settings.

The system is not overclocked, just in case you were going to ask.

When it does this "freeze thing", I hear the &quo... Read more

Answer:Frozen MB Startup Screen

IDK But one thing i would check is the power connection on your MB and HDD and such.

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Hi all, I have a problem that is completely stumping me. Recently, my computer has started freezing after startup. Well, I say the computer has started freezing, but it's stranger than that. Pretty much as soon as I log into Windows, the taskbar freezes up. Mousing anywhere on the taskbar causes the cursor to turn into the hourglass. The system tray icons are frozen as well. This happens every time the computer starts up.

Desktop items are all clickable and somewhat usable, but to a limited extent. For example, I can open "My Computer" but then explorer freezes if I double-click on either hard drive. I have a videos folder on the desktop that I can open, but if I then try to play any of the videos, Windows Media Player opens with a blank white screen and never actually starts playing the video.

CTRL + ALT + DELETE does nothing, so I can't even access task manager.

I've booted the computer with and without the LAN cable connected, no difference.

It certainly seems like one of the startup items is very problematic. One time I did actually solve this problem by disabling the NVIDIA Media Center startup tray item (using CCleaner). When I did that, the taskbar and system tray sprang to life straight away. But today, I restarted the computer and back to square one. I've tried disabling various startup items with CCleaner, including the NVIDIA Media Center again, but this time none of that is helping.

I am just at a loss as to what to try next, so ... Read more

Answer:Taskbar frozen after startup

Are you low on disk space or RAM ?

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When I press the power button, it turns on and then is frozen at my startup screen. I cant get to the login page so I cant go into safe mode. I tried restarting and unplugging everything, but that didn't help. I have Windows Vista Home Premium 64 bit. How can I unfreeze it? Also, the only buttons on my keryboard that work are numlock, caplock, and scrollock.

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We have a Toshiba Z835-P330 (PT224U-001001) laptop with Windows 7 x64 that got its Intel Centrino Wireless-N 1000 (112BNHMW) wireless card replaced with an Intel Centrino Advanced-N 6235 (6235ANHMW) because of wireless connectivity issues (getting dropped from wireless anywhere from 3 to 6 times a day --> required to reboot to get reconnected). We have dozens of other laptops that are similar to this model -- same chassis -- but run Windows 8 and have an Intel Centrino Wireless-N 2230 that also gives them the same exact wireless connectivity problems. Our solution is to replace the wireless cards with something else.

So far it has been working great, except for this Z835 Windows 7 user we have. I have the latest Intel software for the card downloaded and extracted on the laptop in the Downloads folder. I need to run the installation and after installation it works fine... for a few days... then the laptop somehow magically forgets the drivers and the user has to re-run the installation to get wireless working.

Any ideas? I plan on buying another DIFFERENT wireless card than the Intel 6235, and if the problem continues I will suggest either an upgrade to Windows 8 or laptop replacement altogether.

PS. Toshiba has been full of suck. All the ultra thin silver-colored laptops we have received from them have wireless connectivity problems, dropping users from wireless connectivity 3-6 times a day with no way to reconnect but by doing a full restart. We have trie... Read more

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Hi everyone, I'm new here and pretty much new with computers. I am on my dad's Mac right now because my computer is not working correctly. Its a gaming rig that I bought prebuilt (I know not the greatest idea) I wanted to upgrade the graphics card from a GT 430 to a ATI 6850. In order to do so, I needed a new power supply. I purchased the Corsair CX600 and the ATI 6850. I began installation with the PSU first. After I got that connected to everything, I put in the graphics card. After connecting it to my monitor via HDMI, I got a blank display. It did not recognize the card. I tried all the other ports, and my other PCIE slot. When I put it in one, and started it up I could swear I saw a small blue spark, although I wasn't sure. Thinking that I simply had a defective card, I put my old card in only to find that my computer would freeze at the Windows 7 "Starting Windows" Screen. I tried reformatting, it also froze when trying to retrieve the files. I also tried the repair option, that froze as well. Finally the computer started when I selected "Start Windows Normally" after atleast 5 times. I shut down the computer after restoring it to an older point. But I tried rebooting it and had the same issue. It now freezes on every option I select..I can't do anything. I have a feeling I burnt something out in the motherboard, or the HDD. Sorry for the long post..any help would be appreciated, thank you!

Answer:Frozen Windows 7 Startup Screen

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My friend recently installed uniblue Software


Both programs helped initially but on the Registry Booster program there is a task called registry defragment that he ran. After running this registry defragment there was a reboot prompt after which the computer hangs on the windows xp loading screen, the loading bar moves really slow and then freezes, it takes about 15mins for the bar to reach one end to the other but then it hangs and doesn't continue to load windows.

He is able to enter safe modes on the pc. He attempted System restores with no luck, nothing changes. On the Registry booster program it saves a back up of the registry allegedly and has a restore option but it does not work also.

He uses Windows XP Home edition.

Is there a way to restore the registry within windows other then the system restore utility as that appears to not be working and this programs restoring features are not either.

What is the best course of action to enable the computer to be able to boot normally?

Answer:Frozen Windows Startup Screen

what i always do when i found that i done something stupid with something i shouldnt have trusted. like your friend did.

Put the XP DISC into drive then boot up the computer. press F8 to get boot menu. select the drive you put disc in, then when you get to the disc showing on your screen. go to the place where it says install or repair. select repair windows.

Do not use repair in the 1st stage. use the 3rd stage. as the 1st stage is for advance users who knows how to do it. i dont know how so i use the 3rd place where you press R to repair.

This should repair the problems the software your friend used have damaged the registry!

Hope it works ok afterwards. post back when it does!

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I just came back from vacation and turned on my other computer only to find that right after it flashed the "Dell" screen, it showed a blank screen with random letters/numbers flashing in green. It just freezes there.

It's possible that someone else was on it and may have messed it up but I'm not sure. I'm hoping its still salvageable.

Can someone help? It's Windows XP

Answer:Solved: Frozen Startup (sort of)

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Wasn't sure if this was a hardware issue but I'm completely stuck here.

Was using my Advent yesterday when I clicked on a webpage and encountered one of those annoying things where duplicates of the webpage keep popping up even if you close them all. I figured it was done on purpose and just decided to shut down the laptop manually as I couldn't get to the shutdown option what with all the windows popping up. Since then each time I start it up it keeps returning to exactly the same startup screen with the big blue "Advent" across the screen and a half-filled loading bar that never changes.

I tried letting the battery run down and then restarting it in case I was just hibernating the computer each time I tried to restart it manually but it still opens to the same frozen screen.

Nothing works. I can't use the mouse or the keyboard. It's just stuck. I thought it might be a virus considering what happened before I turned it off, but the site was only a myspage page, I have a good anti-viral program and I had JUST literally ran a virus scan before that.

Am I going to have to just send it for a complete restoring?

Answer:Advent 9315 frozen on startup

sounds like a possible virus / spyware issue

can you boot into safe mode tap F8 as it boots

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Started up my laptop this morning everything was fine.

Went to turn it back on and it crashed and froze on startup (Windows logo)

Ran it in whatever prompt it told me to, did its self-repair job (seemed to do the trick)

Things are functioning normally. If i recall, my battery was very low when i last shut down, could this have anything to do with it? (I did look in the events and it said that it did not properly shut down due to power loss)

Attatched are the dump information files

Answer:Frozen and loud beep on startup

Quote: Originally Posted by disasterpiece91

Started up my laptop this morning everything was fine.

Went to turn it back on and it crashed and froze on startup (Windows logo)

Ran it in whatever prompt it told me to, did its self-repair job (seemed to do the trick)

Things are functioning normally. If i recall, my battery was very low when i last shut down, could this have anything to do with it?

Attatched are the dump information files

Your video driver caused this crash. use these to un-install and re-install a fresh copy of the driver

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\Seven Forums\101010-9297-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*;srv*e:\symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c57000 PsLoadedModuleList = 0xfffff800`02e94e50
Debug sessio... Read more

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I hadnt used my XPS13 for a few months and went to turn the laptop on. It has Windows 8 installed.
The unit brings up the windows start screen but the keyboard and Touchpad do not work. Its as if they have been locked. I tried an external K/B without success. I cannot boot into safemode - i tried F8 but it still brings up the start screen. I can boot into F12 and the keyboard then does work but no settings make any difference.

Any suggestions?

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Heya guys,

decided to come to ask for help because I can't seem to find a way to fix this issue.

Last night my computer was running just fine. Today I boot it up and it gets frozen at the startup, so I restart it and it does the same. Eventually it boots into recovery mode and I tried all the advanced options of repairing offered with no avail. Removed all plugged cables and replugged them , booted with power and vga cables only and everytime it happens. So I tried to reset the pc thinking it had something to do with the drivers. During this process the pc reboots several times and it froze again during the dots loading part.

It gets through the BIOS everytime but as soon as it starts up, it freezes.

What can I do about this? What are the diagnostics?

EDIT: Forgot to mention that it works just fine in safe mode

Thanks in advance!

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I used the restore cd my pc came with. Once it was done, Windows started up and it froze where it asks me to name the computer cant do anything from this screen. Ive tried contacting the manufacturer but they cant help because my warranty is up. Any suggestions would be greatful.

Answer:Frozen on Windows Startup after restore

In my time of working on reinstallation of XP in that last few years, that if the GUI/TEXT mode of the installation is left alone for too long, it will freeze. Try reinstalling again and this time, I would recommend "baby sitting" it untill it finisihes. I was going to ask what brand, but it really doesn't matter.

It isn't an eMachines is it?

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Hi, Recently I've received my T420s (I switched from T420si), it's not brand new, "inherited" after previous user. I have two quite annoying problems with it which I can't resolve and I've never seen them before (even though I had T420si for 9 months). So I really hope that someone here has already seen anything like that and can give me some advise. My ThinkPad T420s:4173-RW5 (i5-2520M, 4GB, Intel HD 3000, Intel 320 SSD, WLAN Intel, WWAN Ericsson, LAN Intel)Windows 7 Professional x64 What problems I have:From time to time after I turn on the laptop the ethernet adapter is shown with yellow exclamation mark in Device manager. I cannot connect though it until I reset it (disable and enable again).From time to time the laptop repeats poweron process like this (not the whole POST): I swipe my finger to turn it on, ThinkLight and other LEDs (BT) are lit and the laptop turns off after 2 seconds (the screen doesn't turn on). In about 2 seconds the laptop turns on but requests the finger/password again. Then it boots OK to the Windows. It doesn't matter whether it is a cold boot or resume from hibernation, on battery or in dock.Comments:None of the issues happens regularly. Sometimes it happens once, sometimes five times.I'm having those issues from the beginning (either with the original HDD w/o password, with original RAM).May the problems be somehow connected?Steps I've already taken to fix it:Replace RAM - makes no difference.Reset BIOS to... Read more

Answer:T420s: sometimes frozen ethernet and repeated startup

Well is sound like before as well as now you are not using the Lenovo Windows images which include drivers and numerous tools including the Power manager.You'd have to manually rebuild the image with all of these. Its time consuming getting it all in then of course Windows updates.Since its not working you could call Lenovo Support and order a set of DVD's to install the factory image and go from there. That image will more than likely work with everything else.

T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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When I turn on the computer it gets to administrator-loading your personal settings.  It doesn;t go any further.  It freezes here.  I tried safe mode and it freezes at the same location.I am using windows xp, 1.7 Ghz, 512 MB, 80 GB,

Answer:startup frozen on loading your personal settings  antivirus & antispyware protection / service packs installed / when did it start happening / did it ever work right / installed any new software / hardware? Alan <>< 

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My HP desktop with Windows XP frozen up in start up with a blue screen
showing HP logo and <Esc=Boot menu> <F1=Setup> <F10=System recovery>
It doesnot respond to any of these commands or all other keystrokes I've tried . The light underneath the start button is continueosly on. I also tried
to push f8 button but no response again. I tried reboot putting recovery disc on CD drive , no response .

No new hardware or software were loaded. It started freezing suddenly after 10 - 20 minutes of loading . No programs running , task manager open
with 98 % free , freezes suddenly . The cooling fans are working.It is only 2 years old , and used a few hours 3 to 5 times a week . All virus and spyware programs were uptodate

Now I am at a point I cant start at all . Do I have a software problem , or
a bad hardware in the tower ? Please help , and thank you very much

Answer:Windows XP frozen at startup and dont respond to anything

Please, please, please someone answer this! My computer just did this--the exact same symptoms. No new software, no unusual use. It crashed, so I restarted, and now it's frozen on the blue screen that usually flashes just before loading.

I've tried letting it sit, I've tried safe mode, I've checked to make sure the keyboard's functioning, since it isn't accepting any commands whatsoever.

I've searched all over the internet to no avail, and this is the ONLY place I've seen something about a problem similar to mine .. and it's got no responses! Help!

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Hi, I just deleted a plethora of malware and viruses from my computer using ccleaner, roguescanfix, malwarebytes and avast.

While Malwarebytes is not finding anymore viruses avast is still locating a virus Win32:Patched-CK [Trj] located at:


I've tried to get rid of it to no avail.

Now my computer freezes at startup and only works using safemode
Help me please.

Here is my HJT log file:

Logfile of HijackThis v1.99.1
Scan saved at 10:58:50 PM, on 8/17/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - {286EE505-012B-4C04-AD49-8D21736C24EF} - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Windows Live Toolbar Helper - {... Read more

Answer:Computer frozen at startup/ virus attacks

Hi ConShus,
For virus removal help you need to follow these instructions here!

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I am running Normal XP and the mouse pointer (serial Mouse) will not move. In fact, when the pointer is seen on the black monitor screen just before the startup list of names, (immediately after the Microsoft logo and blue dot loading indicator against the black background) the pointer is solid. I exchanged the mouse with one from another computer which I knew works, and it appears it is not the mouse's fault. Tried safe mode to do a system restore and no luck. How can I ascertain the problem without a mouse to navigate the menus?

Answer:Mouse Pointer Frozen at XP Startup Screen

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I have the same problem as this guy.

Basically,my computer is frozen and I can't get into the windows page. Is there any solution to this? I read that thread and I dont seem to understand if they found a solution or not. Sorry, have no knowledge of computers Btw, I have the exact same hard drive as the previously mentioned guy.

Answer:Computer is frozen at startup HP logo screen

What is the OS?
You may be able to boot from the OS CD and perform a repair.

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Hello. I have a Satellite L650.

When I boot the laptop, I get a problem that, when I load any application, the window opens but I cannot perform any actions within that window - it is essentially frozen.

No menu options work and I cannot close the window.

If I wait long enough - an hour or so - or if I open Windows Task Manager, then the application windows become unfrozen and the applications work more or less as normal.
This problem started two weeks ago.

Can anyone suggest what may be the cause, and what I should do to fix the problem?

There is an exception to the application working as normal - Audacity does not.
I can open an Audacity project and display the recording, but if I select "Play", the window freezes again.
Nor will it record new audio tracks.

Answer:Satellite L650 - Windows frozen on Startup

It?s difficult to say about the reason why the system freezes.
It could be a general system problem; the system could be muddled up and usual new system installation or notebook recovery would solve such system problems.

At the other hand it could be possible that one of the notebook parts like HDD or maybe RAM module malfunctions.

My recommendation:
Backup the important data and recover the notebook.
In case this does not help, follow with HDD and RAM check. Of course in such case to perform the troubleshoot, good working parts would be needed

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Had a new HDD installed on my laptop a few weeks ago, since then it periodically shuts down completely and randomly. Upon turning it back on, it beeps 4 loud times continuously until I restart again. Also, it will simply freeze the image on the screen and distort it, sort of like an old tv screen that had poor signal.

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Ok windows stucks on welcome, it will not boot so i am doing a startup repait but its stuck

It asked meif i want to do system recovery and i clicked no cancel , (only repair) but the blue bar that moves while its repairing it doesnt move its frozen and it says attempting repairs... nothing moves.

Is that normal or am i doomed?

Answer:Is it normal for the screen to be frozen while doing a startup repair?

You should have accepted System Restore since it has already identified that would likely start it. Let it complete then if it won't start boot back in to System Recovery Options to run Startup Repair again and this time accept Restore. If it doesn't offer it then run it from the options list.

Other steps for Troubleshooting Windows 7 Failure to Start

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When the pc starts up ie opens a web page url:

Have run Avast, spybot & adaware but nothing found.
Homepage is set to google
Checked msconfig and startup file and nothing suspicious. MSConfig has these items ticked:

RunDll32 cmicnfg

Does anyone have any idea what is causing the page to open and how to stop it.



Answer:"Account Frozen' webpage on startup

Please follow the steps below:

- If you are using msconfig to disable any startups then run msconfig and select Normal Startup. We need to see everything that may load on your system.

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps below:

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

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I am having a really weird problem. I attempted to boot my computer up today, and I was greeted with a totally unresponsive desktop. No icons loaded except for the taskbar, and clicking anywhere on the taskbar does nothing. I tried a hard shutdown and I restarted to the same problem. I then tried Crtl+Alt+Del which did bring me to the usual menu, but selecting "Task Manager" would simply return me to the unresponsive desktop. I then selected "Log Out", and I was able to use the login screen to hold Shift while clicking "Restart" to get into the startup options. From here, I tried to boot in Safe Mode, and then with driver signatures disabled. Neither did anything.
So I went back to the startup options via Shift+Restart and tried to select "Startup Repair". It took me to the startup repair screen, where it prompts me to "choose an account to continue". I only have one account on the computer, and it is the only one listed. I pressed "Enter", and nothing happened. I tried to use the mouse, and nothing happened, I pressed "Esc", and nothing happened. I'm pretty sure it freezes here, because the Caps Lock light doesn't even come on or off if I press the key.
If anyone has any ideas, I would greatly appreciate it.
Here are my specs:
Dell XPS 8300 (0Y2MRG motherboard)
Intel i5-2400 3.1GHz
Samsung 850 EVO SSD 500GB (boot drive)
WD Blue 7200rpm 1TB
12GB Samsung/Micron DDR3 RAM
... Read more

Answer:Unresponsive Desktop/Startup Repair Frozen

Hi, best start by checking your disk drives.

Please download Kyhi's bootable DVD/external drive from the top of the Software and Apps section.

Boot your PC from that - you will see from the above it will appear as Win 10 + utilities.

Run HDTune, and use that to check your disks.
Please post the result.

If the disks are ok, then do a memory check.

Do you have full backups?
Do you have disk image sets?

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Windows 7 startup repair frozen at blue screen?
I turned on my laptop and it said "windows failed to start....." it gave me the options of "launch startup repair (recommended)" and "start windows normally." I just chose to start it normally cuz I thought nothing was wrong, but then it just took 5 mins and took me back to the initial screen. This time i chose the recommended option, and this time it takes me to a screen with the blue windows 7 wallpaper, "thinks" a little, then does nothing (there is a cursor but nothing to click on). Pls help. In want to use my laptop.

things to take into consideration.
it is been 6 weeks since I last used it because the charging point was broken & I fixed it but it started ok then the battery died so i plugged the charger & then all that stuff started.

i used F8 mode safe , it stopped while loading & took me back to the same thing . I tried every thing but all in vain & I don't have the windows cd now what to do

Answer:Windows 7 startup repair frozen at blue screen ?!!?

Try to run that startup repair again, if that doesn't help, you need ERD commander CD to run the repairs or system restore there.

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I have removed a few infections from this computer in the last 6 months but I'm not sure that it was totally cured. On startup the computer is not allowing me to open anything on my desktop or from the start menu. When run in safe mode I was able to run the required scans except for GMER. At some point during the GMER scan I am sent to the BSOD. The first time I got the error "PFN_LIST_CORRUPT". The second time was accompanied by no error.DDS (Ver_10-03-17.01) - NTFSx86 NETWORK Run by Administrator at 11:33:47.37 on Sat 07/31/2010Internet Explorer: 8.0.6001.18702Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1711 [GMT -4:00]============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Internet Explorer\iexplore.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\CZYBYHMD\dds[1].scr============== Pseudo HJT Report ===============BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dllBHO: Spyb... Read more

Answer:Frozen computer on startup - BSOD when running GMER

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hello. I recently installed a new GPU, and some more ram, going from 6(2gbx2+1gbx2) to 12(2gbx2+4gbx2) gb of RAM. I installed an am3 processor into my am2 socket ( I was under impression that because I had am2+ processor I had am2+ socket which is compatible with am3, but i have am2 socket. So after It didn't work, I put my old processor back in. My problem occurs a few minutes after startup, where my computer simply freezes in entirety, without any bsod. I am not sure what is wrong, I installed drivers for my gpu in safe mode, and I believe the amount of thermal paste I applied to processor was light. Let me know what possible solutions or ideas any of you may have. Thank you for reading this and I am happy you are happy to help.

Answer:Freezing occurs shortly after startup no bsod just frozen

Try removing all RAM sticks from your computer and insert one then turn on computer see if it freezes :
1. if not,turn off the computer,add another RAM,check will it freeze >repeat
2. if it does,remove that RAM stick,try with other and so on then do everything from 1.

Also,is the new RAM same speed as the old one?
Different size and speed RAM sticks may not operate well together.

If this doesn't help then check your cpu,maybe pin is broken.

Too little thermal paste won't cause freezes ,heck computer would operate well until it would reach really high temperatures then it would turn off or restart.

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I have a PC with an AMD Athalon II x2 255 processor 3.11 GHZ, 4 gb of ram, ATI Radeon HD 5670 Graphics card running on windows 7 32 bit OS.

Every time I startup the computer; whenever i try to do anything (access files or the Internet) it runs very slow and then eventually just freezes with the little blue circle just spinning around. Sometimes a browser window will open and I can access a page or a folder will open, but then it will eventually just run so slow it is practically frozen (with little blue circle still spinning).

I think it might be linked to my wireless Internet, the little Internet icon in the bottom right hand task bar is just stuck searching for a signal every time i start up (even if I wait 10 minutes).

I am using my laptop right next to the computer and it is picking up the wireless single fine.

If some one could help us out that would be great.

Thanks in advance

Answer:Computer runs so slow after startup it is practically frozen.

Hello and welcome Lucky Now we have some of the specs mate but it's real handy to have the lot including what softwares you are running especially security stuff.

The other thing is how old is it mate and is this an upgrade or a straight install?

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Hello everyone: I re-installed Win XP Pro into the same pc. All was well until

I.E.8 tried unsuccessfully to download. I.E. 7 came down instead. After

rebooting, the curor is an hourglass and nothing will work. I have to do a

hard shutdown every time! This will kill my NFTS system or fowl up my

HDD. If I boot into Safe Mode what can I "Run"; a log or something,

perhaps? Can someone help? BTW, Ubuntu 10.04 is dual booting, but there

are no issues with that system. Thank you all! - gustav521

Answer:[SOLVED] Win XP frozen at startup after full restore install.

Try a repair install. Perform a Repair Installation

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Frozen cursor Slow startup
Dear Tech Guys:
Thank you for the service that you offer here. This is my first post. I have thoroughly searched the site according to the rules in addition to the forums and I have not been able to find my exact problems. I am a beginner, so please forgive me if I leave out something obvious.
The first issue is that my cursor is stuck in the middle of the screen upon startup. It will not move and I have to shut down, check connections, (keyboard and mouse are wireless, batteries are new) and as it restarts I click the mouse and it moves after I do this several times. I have to put the computer on standby every night or I have to go through the whole thing again. Moreover, windows startup has become horribly slow—and I have “hi-speed” roadrunner I use firefox for my internet connection. I have run defraq, disk cleanup, AVG, maleware, spybot, hijackthis,and Ad-aware. No change....
Thank you for any help. The following is my system info—let me now what other info you may need. BTW V2Premier batch loaded XP on the cpu so I do not have a disk. They are out of business and have sent me in circles trying to get one.

V2Premier purchased 11/04
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation

System Manufacturer PCCHIPS
System Model P21G
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3391 Mhz
BIOS Version/Date American Megatrends Inc. 080011,... Read more

Answer:Solved: frozen cursor slow startup suddenly

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For some reason, when my partner's computer boots up, the Windows taskbar is frozen, sometimes for up to a couple of minutes. When it finally becomes available, the Start menu etc works fine, but the system tray does not display everything that it should (for example the volume control) even though I have set it to "always show" in Properties>Customise.

Running Windows XP SP1 on a 2.4GHz P4 processor, 1.5GB RAM.

Have tried attacking the normal culprits (Startup folder, unnecessary services etc) but thus far unsuccessfully. Not a life-threatening problem, but nonetheless I hope someone can help because it's annoying the hell out of both of us every time we go to use this particular machine!

Answer:Taskbar frozen on startup (long load time)

Although I havn't experienced any sort of slowness, I do get certian icons such as the volume control not appearing on the taskbar when I start mine up. I always have to open up the task manager, stop the explorer task and then restart it by typing "explorer" in new task. This makes all the icons appear.
As for the frozen taskbar, it might be a certain program or service causing it.
Hope this helps a little.

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Sometimes my Portege M400 won't start up and hangs but sometimes it does.

Could this be a software problem or hardware?

The hard drive doesn't boot and the battery icon at the fron of the tablet stays amber.

Thanks Mick

Answer:Startup problems on Portege M400

Hello Mick

It is really not easy to say what the problem can be. For every described issue with word ?sometimes? is not possible to give any precise diagnostic.

In which moment your notebook hangs? When OS starts?

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Good afternoon,

I use a Toshiba Portege R830 (PT321E), our OS is Windows 7 x64. We found ConfigFree to create Network Profile.

We created a profil to altern Wired/Wireless connection when plug/unplugged wire.

We remark that at start up, after log in, we have an error message :

" ConfigFree

The following items may be causing the failure.
Wireless LAN Utility is active (Please close the utility).
Netwok Property window is open (Please close the window).
Internet Option windows is open (Please close the option window).

In cases where there is still a problem, please close all other applications and then run ConfigFree "

So we are at startup and no one should be started except Wireless LAN Utility could be started (I don't know how to check).

Have you got an idea ?

Answer:Portege R830 - ConfigFree bug on startup


Try to configure the Profile once again.
If this does not help, uninstall the ConfigFree.
Download the newest version from Toshiba EU driver page and install.
Then try to configure again.

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I don't know why but my computer in one moment powered down itself, and now I can't power up it, also using power pack, the orange electric plug symbol blinks continuously... what I have to do to fix it? I don't know what i can do, somebody can help me?
Please, I need an aid... :(

Answer:Portege M300 startup problem

Disconnect AC adapter, remove battery and press power button for several seconds.
Connect AC adaptor and try to start your notebook without battery.

What happen exactly?
Do power LED still blinks?

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Hello,Apologies if I've posted this in the wrong subforum.I have a Toshiba Portege that runs Vista. A few weeks ago, I installed new Synaptics touchpad drivers. Everything seemed normal, but when I restarted the computer as directed, it froze on the black screen that says "Toshiba - Leading Innovation." I had to shut it off by taking the battery out and unplugging it. I spent an hour or two restarting it over and over, only to have it freeze every time. Then, on one of my startup attempts, I got a different screen - something about my computer being unable to start up properly and repairing the problem. I followed the prompts and was able to get onto my Desktop. I figured the problem must be related to the new Synaptics touchpad driver, so I did a system restore to get rid of it. I thought the problem was solved.Last night I installed a webcam driver. A while later, I installed FinePix Viewer. FinePix Viewer installed successfully and prompted me to reboot, so I did. I ran into the same problem I described above - the screen kept freezing at startup. Things I tried:1) Waiting to see if the laptop was just taking longer than normal to start. Nope: definitely frozen.2) Unplugging the laptop, removing the batteries and then holding the power button down for several minutes. Didn't help.3) Tapping F2 as soon as the computer started. It would sometimes beep and say loading, please wait, but would then freeze.4) Tapping F12 as soon as the compu... Read more

Answer:Toshiba Portege Freezes at Startup

those lights flashing are error codes that could point to the issue, that maybe in your Toshiba Documentation.

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Hi all,

I've been searching around for someone with my problem, however the things I find don't seem to be exactly the same...

Sometimes when I turn on my computer, the screen will turn on as usual, and there is like a cursor that blinks in the top left corner of the screen, again, as usual. However, it will sometimes stop, and stay on this screen for upwards of a minute or more. The laptop sounds like it's still working, as the fan is going pretty fast and everything sounds like it's spinning, however it doesn't show anything on the screen. After around the minute duration, the screen will go black and the normal boot up process is proceeded with.
From what I've read of other people, they can't even get past this screen, which is why I think my problem is slightly different, or the same, just not as severe. Does my problem also sound like it's the MBR, as indicated by other people's questions on the Internet?

If so, is there any easy way to repair it without having to use a windows 7 disc, as I have a laptop and didn't get a disc with it...


Answer:Black screen with blinking cursor frozen at very start of startup

If you go to Backup and Restore in Control Panel you can Create a system repair disc. You can then use it to start up and try a repair. You may have to do the same MBR several times before it works.

3 more replies
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My wife and I both own ACER Aspire 5741G laptops. Recently my wifes laptop has failed startup going straight to the 'start in repair mode' / 'Start Windows normally' option saying 'Windows failed to start'. (The most that happens is the fan starts up and the 4 coloured dots form into the windows logo then it freezes). I have followed the 'prompts' and found that neither the Auto fix OR Restore point fix will work.
After some time I receive a message stating that Windows cannot repair this computer automatically! A second window then opens up labeled 'Startup repair' and offers to sent the information to Microsoft!?! the error report reads as follows:

Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 41
Problem Signature 05: AutoFailover
Problem Signature 06: 2
Problem Signature 07: NoRootCause
OS Version: 6.1.7600.
Locale ID: 1033

Once this is sent, I am left hanging, as nothing happens until I click the only to available option of Restart or Shutdown. I have entered the F2 option at startup and found that it says the HDD Password is frozen! I am not sure if this is a seperate issue or is a development of the initial issue?! The comp will start in 'fix' mode but is getting slower with every attempt! PLEASE HELP!... and be gentle as I am a novice when it comes to manipulating... Read more

Answer:Solved: Acer freezes on Windows 7 startup and HDD password frozen

Hmmmmm...! I was on the edge of restoring factory settings in safe mode and about to lose a stack of cash in iTunes and the like, when my gut suggested I try the restart one last time and enter through F10 during start up... I did so, clicked enter to 'submit' (whetever that meant?!) and abracadabra snotty-covered-tissues, it restarted by itself as if nothing was ever wrong!! ...almost as if it was playing an April fools joke to make me think I was insane!.... It's still December right?... not April?......

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So as I tried to make clear in the headline, when I start my compy up it gets along fine until the desktop. The icons load, but clicking on them does nothing. When I mouse over the start bar, the icon turns into an hourglass and I can't open the start menu. I used the task manager to open firefox and have been using that to run things, but now Windows Internet Explorer windows keep popping up. I force quit explorer and now I have no icons or startbar, oops. I assume those will come back upon restart, but how do I get my computer running back to normal? This occurred after a power blackout. Am considering running to Best Buy and getting a new hard drive today, unless one of you knows how to fix this?

Thank you!!!

Answer:Frozen on desktop on startup, start bar not working, IE windows popping up on their own!

Moved from XP to a more appropriate forum. Tw

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Hello, I am having an issue with an older Toshiba. It hasn't been used in a while, but when I went to use it for the first time in about 2 years, it is giving me an error message saying, "**** Bad check sum (CMOS) **** Check system. Then press F1 key." I can press the key and go into a BIOS setup screen, but after about 1 minute it just shuts off. I know that I may need to change the BIOS battery, but would that be what's causing the sudden shut off? If it helps, it also makes a single clicking sound when it shuts off, but I assume that it's just because of the screen turning off. Any help would be greatly appreciated, but if it can't be fixed it might just be time for a new laptop... Would love to salvage this one though =(

Answer:Toshiba Portege 4010 Startup then shut down.


I would replace the CMOS battery first........and see if that solves the problem.

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I want to reset startup password on old laptop Toshiba Portege 2000.
( power on and write Password= )

Answer:How to reset startup password on Portege 2000

Password can be removed by Toshiba authorized service provider.
The technique for password removing is not the same for all notebook models.
You cannot remove it alone.

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Hey everyone,

This is my parents' computer and the other day they had a power outage and now the computer won't get past the blue HP startup screen that looks like this.

Here are the specs on the desktop:
Model: HP Pavillion p6210y
CPU: 2.6GHz AMD Athlon II X4 620
Memory: 6GB 800MHz DDR2 SDRAM
Graphics: 256MB (shared) NVIDIA GeForce 9100 integrated graphics chip
Hard drives : 640GB, 7,200rpm
Motherboard: M2N78-LA (violet)

My dad brought it to Best Buy and they told him that the motherboard was fried and it's most likely due to the fact that my parents keep it on all the time. They said they could backup everything on the hard drive for $100 which I thought was way too expensive so does anybody know how they would be able to do this exactly? Would I just need an external hard drive to do this myself and back everything up by going into recovery mode?

Now, when I try and turn the computer on it goes to the HP startup screen and then after a second, it goes to this screen...

I've looked up this message and seen threads on fixing it but I'm not entirely sure what to do and I don't want to mess anything up. I work well with computers so if this is something that is fairly easy to fix, i'd much rather do it myself than have my parents buy a new desktop.

If anyone has a solution for me i'd greatly appreciate it.


Answer:HP Desktop Startup Screen Frozen- Geek Squad Says Fried Motherboard?

Hi Por2geezguy,

The HP screen gives you a few options
Setup - Bios settings. HP bios doesn't give you much control though
Boot menu - what device to boot from
System Recovery - MS recovery , HP recovery
Diagnostics - probably HP diags
Have you tried the diagnostics? Were there any instructions/reports?
Setup probably won't help too much.
Boot menu does you no good unless you have a boot disk or thumb drive.
System Recovery might be your last choice - try a few other things before that. Other members might give you some ideas too.

As far as the $100 - you're right, that's a lot of money. But they do spend time doing it, and thy have the equipment to do it. Soooo.....

I bought a case for my laptop's drive when it died. Cost $15 at Office Max - good deal, now I use it as an external USB drive. So you could back up the drive if you have another machine and space. It's a good idea to do that anyway.

The Reboot-and-Select screen could be your drive or your bios. If bios gets confused, it doesn't know how to read your drive. If bios is fine, then there's something amiss on your drive. It doesn't mean all is lost, there are means to recover data. But that's another topic.

If you can recover the machine -last resort-, you might have to wipe the drive and do a factory restore. I'm not sure how far you'll get - if it's the mother board, it's replace that or get a new machine. Soooo, get either a USB cable or external case for your drive and try to back it up. Searched "SATA/PA... Read more

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I encountered some problem with my netbook (Portege M800-10W) after updating BIOS.
The BIOS updating program seems to failed. Then my Netbook automatically restarted and now I can't start my PC anymore.
All the LEDs turns on, but the sreen remain black and after few minutes, the netbook beep 3 times (1 long, 2 short).

How can I restore the BIOS to the previous version (or factory version) ?




Answer:Portege M800 doesn't startup anymore after updating BIOS

I think that error code means there is a Graphical/Video problem. The Mainboard or VGA Board may need replacing, or there may be a loose connection.

I would send the notebook to an ASP for repair.

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Hi all,

I have a Portege M100.
Since ysterday the computer does not startup. When I push the power button, I hear the sound of the fan starting to work, but nothing else happens. The power indicator keeps blinking in orange.
I have removed the battery and tried starting up the computer with the power adapter plugged in, but nothing changes.

Any ideas about what might be the problem? I would greatly appreciate any help,
thanks in advance


Answer:Portege M100 does not startup - power indicator blinks orange

Hi mate,

could eventually be the RAM, so please check the RAM modules and remove 1 module if you have 2 of them installed.
Otherwise, I would check if some another RAM module is available and install the well-known working module. If this still does not help then I would highly recommend you to bring your machine to an authorized service partner for a hardware checkup/repair.

Please give some feedback about your situation..

P.S.: you can try to remove battery and AC and leaving the machine without any power source for about 24 hours. Perhaps this helps?


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After updating the Fingerprint software to version 2.0.06409 as recommended by Toshiba TEMPRO, a system message appears at shutdown and startup: "TFPU LogonUI.exe Entry Point Not Found. The procedure entry point .... could not be located in the dynamic link library TFPUCommand.dll".

The system cannot use fingerprint login. After login using standard user name and password method, the software itself runs correctly, communicating with the fingerprint sensor.

All worked fine before updating.

Answer:Portege R830, Win7 64 - updated Fingerprint Software fails at startup

There have been no replies to my problem to-date. Is there anybody else out there having a similar problem?

In the meantime, I have already tried restoring Windows to the previous point. Did not work, because the previously working Fingerprint software asked for enrolling the prints but could not store them complaining that another instant of the data existed. I have come out to the conclusion that the new release of the Fingerprint software has a bug which can only be rectified by an update from Toshiba. I do not know of a mechanism by which such an update can be requested. Any suggestions what can be done?

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Got a redirect today and looked in task manager to see if I picked something up. All I noticed was a Ubamia.exe that didn't look like it belonged there. Tried to run McAfee, but it wouldn't update. The scan produced no infected file. Malwarebytes and superantispyware wouldn't update either. Multiple attempts to reload them to try to update just made it worse. Soon they wouldn't load. Gave me an "open with..." box for everything. My internet wouldn't load, add/remove programs wouldn't, even restarting froze and dimmed the lights to the point that I can hardly see the Windows logo. Safe mode starts to boot up for a few seconds, then freezes. I am running XP on a Dell. All this started this morning! Fast! crazy fast. Do I have any hope of saving my files? My Xbox live isn't working now either because it is hooked into that computer. Please help.

Answer:Can't boot up. everything is black - frozen. Safe mode is frozen. wont finish booting

Re: Can't boot up. everything is black - frozen. Safe mode is frozen. wont finish boo

If this was caused by McAfee, the fix is HERE.

If your exe files are corrupt, you can try the repair HERE. Scroll down to the ninth file.

Have you tried to run ComboFix and MGTools.exe? Can you open task manager?

If you can not boot into either normal or safe mode, you can try repairing through the recovery console with instructions How to recover from a corrupt registry.

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My computer doesnt load up, doesnt progress any further than the Gigabyte utilities splash screen. I cannot open the CD drive, and pressing the keys on my keyboard does nothing. However, if I press the caps lock before turning my computer on, THEN the green light on the caps lock appears. Pressing the hotkeys, such as TAB for access to the BIOS, or F12 for utility program does nothing.

To give some background, I had been playing a game and had a tv show from the internet running in the background.

My system was running slow, and then seemed to have totally frozen. I waited 5 mins for it to resolve itself. It didn't. I tried task manager, and Ctl+Alt+Del to no avail.

I then, in desperation turned the power off at the mains.

PPS: I have left the computer for approx 4 hours to see if it was just running slowly. Sadly, no such luck.

Since then, I cannot even access Windows or anything.

Please help!

PS: This is a desktop computer I am referring to.

Answer:Computer is frozen when loading Windows, frozen at the Gigabyte Utilities screen


doesnt progress any further than the Gigabyte utilities splash screen. I cannot open the CD drive

This signifies a hardware problem. When you power up the computer can you press the eject button for the CD drive? Does the tray open? Does the light on the CD drive light or blink? on the Gigabyte screen can you enter Setup (Bios) usually by pressing the Del key?
If not, then shut down the computer and unplug all drives (CD/DVD, HDD's, Floppy etc) and start the computer. Can you get into the Bios? If not, then you may have a failing Power Supply Unit. Try testing with another.

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My HP DV7 laptop is frozen at startup on the "Starting Windows" logo screen (i.e. the black screen with the MS logo).

Earlier today, the laptop froze and the screen turned black, I force shutdown the laptop and when I tried to restart it, the laptop is stuck at startup.

It seems that I can successfully startup if I start laptop in Safe Mode, but that seems to be the only way.

I have tried searching online and resetting BIOS to default with no luck.

I'm currently using an older laptop.


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My 3 years old HP DV7 laptop is frozen at startup on the "Starting Windows" logo screen (i.e. the black screen with the MS logo).

Earlier today, the laptop froze and the screen turned black, I force shutdown the laptop and when I tried to restart it, the laptop is stuck at startup. This is the first time that this has happened.

It seems that I can successfully startup if I start laptop in Safe Mode, but that seems to be the only way.

I ran "System Recovery Options" from Startup Repair and got message that it can not be fixed automatically.
I have tried searching online and resetting BIOS to default with no luck.

I'm currently using an older laptop to write this.

Sorry for the length of the description, if you are confused at all by the wording please don't hesitate to ask me for further description.

Any help is appreciated!

Answer:HP DV7 frozen at the "Starting Windows" logo at startup

in your system recovery options, do you have one for system restore? if so, try restoring to a previously saved restore point prior to the problem. you can also do this in safemode.

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I dont know whats wrong with this notebook but I have had it for a few months and the touchpad froze, sent it to be fixed it came back and worked for 24 hours and froze. Couldnt have another 2 days off work to get it collected and dropped off so now use an external mouse. 2 days ago the keyboard froze and wouldnt work, then it worked again for an hour or so the next night and froze - no keys did anything, even function keys. It seems to work when the machine is cool.

Is this connected to the frozen touchpad?

Does anyone know why this is happening?


Answer:Equium M40 Frozen keyboard - and frozen touchpad


It seems that it happens if the notebook getting hot. It?s right?
Well, you can try to recover you OS and please check the problem occurs if the OS is clear installed.
If the OS recovering doesn?t help, it seems that it?s something wrong with the hardware.
In this case your notebook needs a service :(


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This Toshiba laptop has no software what so ever and the Windows XP logo screen at startup is as far as it will boot to. The progress bar (?) running under the logo Windows XP runs from left to right but no windows boot. Best i know how to do is boot safe mode and the files stop loading at windows\system32\drivers\mup.sys.
Can you all narrow down for me some solutions to few dozen to help get windows alive again? Thanks for the use of your knowledge

Answer:Startup "Windows XP screen" frozen

Hi, Welcome to Majorgeeks!

Please give the model number of the Toshiba laptop.

It sounds like you are running XP. You have no Windows discs at all?
No Toshiba discs?
Do you have data that you need to save if a Toshiba factory restore (going back to out of box condition--loss of all personal files) is possible?

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Well, I've got a Portege R100 with a broken display which I'd like to fix. And I've got a Portege 2000 and a M100 with working display.

Will it fit on my R100? They look the same!
Thanks fo any hints!

Answer:Can I use display from Portege 2000 or M100 on Portege R100?

Yes you can.

These notebooks, Port?g? 2000, Port?g? M100 and Port?g? R100, use the same 12.1" 1024x768 TFT color display.
I don?t see any problems with the replacement and fitting element

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Quick question - will a keyboard for a Portege S100 work in a Portege M100?

Layout looks similar; albeit a different colour.

Answer:Will a keyboard for a Portege S100 work in a Portege M100?


I think you cannot use the same keyboard because the Portege S100 supports the an-easy-to-use 84-key (US) or 85-key (UK) keyboard and the Portege M100 supports the an-easy-to-use 85/86-key keyboard.
Furthermore the connector of the S100 supports the CN3230 keyboard interface 34 pin connector and the M100 supports the PJ3230 keyboard 34pin connector.

So possibly this could be a problem.
I recommend using the original keyboards released for the each notebook model.

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I'm running W2K on an

AMD Athlon XP 1800+
512MB memory
gForce3 gfx card
200GB Seagate Ultra
Soundblaster Audigy

I just ran into a problem that I've not encountered before with any of my systems.

After a couple of hours of inactivity on my system, the system froze completely. I had to reset it because I couldn't reboot via the normal graceful ways. Anyway, when I did this, I heard a series of 2 short beeps followed by another series of maybe 8 regular beeps and I had no display. The funny thing is when I went to start it up again the next day, it came up, but the clock was wrong and after being able to type only a few characters, it froze up again. I might mention that although the frozen cursor problem happened intermittently initially, the problem got worse when I downloaded the recommended nVidia driver patch (Version: 61.77) I can't keep the system up long enough to test anything.

That's pretty much it...Oh, I looked in the documentation re: the beeps (to attempt to decipher them) and there's nothing...not in the book, nor on the mainboard CD.

Any ideas?


Answer:Frozen Cursor...Frozen Screen

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When starting my pc it appears to start up okay but the mouse is inop. Mouse is in ps/2 slot. I tried another mouse that works on another computer and it is also inop. Is the pc freezing on start up? How do I start up in safe mode. Os is windows XP. The computer is about 3 years old. Any ideas?

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my htc 8s is frozen on the lock screen and has shown no changes its been like it for a hour. can any body help??

Answer:Why has my HTC 8s frozen?

Press down the Volume Down + Power buttons for 10-15 seconds to soft reset. If you still have problems you can try a hard reset by going to settings>about>reset.

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Question: Frozen

Since installing Windows 10 from 8.1, I've had an issue with the cursor locking up or disappearing. In addition, pages such as Facebook stop responding. I've had to do a Ctrl-Alt-Del several times (usually 10 times) just to get to Task Manager but by the time I finally get to that page, the mouse and the page return to normal function. Are these issues connected and what can I do to correct it? I've checked the drivers and get the message that the most current driver is already installed. There are no error messages.

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Hi there
I'm having real trouble with my computer.
On Saturday whilst stating up it came up with a thing telling me that it is checking the discs. It starts up ok, I get through the login page with no difficulty but hereafter its not good.
All of my desktop icons come up fine and I can move the mouse around but none of the taskbar icons come up, the clock is frozen, if I mouse over the taskbar/start menu button there is the little eggtimer on the mouse and if I click on a desktop icon to try to open it the eggtimer appears. After that I just have to restart the computer and I am currently typing this from safe mode. I have tried to do a system restore but it says that the system restore didnt sort the problem. Please help if you can.
Thanks in advance.

AMD Athlon XP 2600+ 2.08Ghz processor

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Question: Frozen

My computer locks up for no reason. I mean lock up, it will not do anything. I've tried several things, like... virus ad-ware spy-ware- scaned for all of these updated video card drivers put in a case fan deleted things that I thought might case it I need help, I'm at the end of my rope!


Reformat and do a fresh install of windows.

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Question: Frozen

Lately, my several year old desktop just freezes. The cursor disappears and I cannot do anything. I have to shut the computer off (by pushing and holding the button on the tower for about 10 seconds). Then I start up again and it's ok. Any suggestions?

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Question: Frozen

I am not entirely sure if this is a software or a hardware problem, so here goes.

I previously had a problem with my computer freezing. When I say freezing I don't mean it held up or slowed, I mean it stopped. Like it said "hey I am tired" and just STOPPED. I would have reset or cut the power and reboot. I tried formatting and reinstalling windows as the computer was two years old and had never been formatted. That didn't work and it finally got to a point where it wouldn't boot up at all. I would get to the windows screen with the blue bar across the bottom hear a click and it would reboot. I had tried reinstalling windows.

We first thought it was the power supply, replaced it. The problem persisted so my sister thought it was the hard drive as did my BF, I thought it was the motherboard. Majority rules and I bought a new hard drive. Hey guess what, I was right, the problem persited and so I replaced the motherboard and the processor.

Everything was working fine for 2 weeks until it started freezing again on the weekend. I barely have anything on it. I have run virus scanners and malware/spyware scanners. I have run pcpitstop.

I am at a loss. I can't imagine it is any of the hardware as I have replaced the powersupply, motherboard, processors hard drive (the old hard drive is working fine and is running as the slave right now), I bought new ram so I now have two sticks of 512. I am running windows XP, I have McAfee, I have a firewall (sygate... Read more


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Question: Frozen

this is what happened as far as i can recall. i installed windows xp sp2. i needed to update my video card driver (radeon 7200). i rebooted in safe mode, uninstalled the driver using driver cleaner pro, and rebooted to install updated driver. thats when the problem started. it booted to the windows screen with the progress bar then nothing. i tried to boot in safe mode and after it loaded mup.sys it froze. it so happened that i have another hard drive in my box, so i rewired and booted that one first with the other in tow. i was able to get all the way through the boot process. i have tried NUMEROUS methods to resolve this issue to no avail. i have even flashed my bios (which i thought was the answer). nothing worked. i even ran check disk on the sp2 drive. i tried to uninstall sp2, but it wont let me. if anyone has any idea how to fix this......


The problem could have been caused by driver cleaner so you may want to ask the question on their support forum :

Have you tried last known good configuration (same menu as safe mode) ?

Is this a retail or OEM (preinstalled) version of Windows ? Do you have the XP CD ?

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Question: Frozen

I am not sure if this is the right place to post this, but please someone keep me from killing my computer. I have posted this in another forum and they were stumped so I am trying again. I am a newbie, please forgive me if I don't give you all the information you need.

I previously had a problem with my computer freezing. When I say freezing I don't mean it hung up or slowed, I mean it stopped. Like it said "hey I am tired" and just STOPPED. I would have reset or cut the power and reboot. I tried formatting and reinstalling windows as the computer was two years old and had never been formatted. That didn't work and it finally got to a point where it wouldn't boot up at all. I would get to the windows screen with the blue bar across the bottom hear a click and it would reboot.

We first thought it was the power supply, replaced it. The problem persisted so my sister thought it was the hard drive as did my BF, I thought it was the motherboard. Majority rules and I bought a new hard drive. Hey guess what, I was right, the problem persited and so I replaced the motherboard and the processor.

Everything was working fine for 2 weeks until it started freezing again on the weekend. I barely have anything on it. I have run virus scanners and malware/spyware scanners. I have run pcpitstop.

I am at a loss. I can't imagine it is any of the hardware as I have replaced the powersupply, motherboard, processors hard drive (the old hard drive i... Read more


hi aprilg.
you almost have a new PC from what you say. does your Mcafee have a firewall to? if it has this may be part of your problem as you already have windows xp firewall available to you, and you also use sygate too. how do you have all the anti-spy and antivirus programmes running all at the same time? that could also be part of the problem.

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Question: Xp frozen

Today I am playing a game it it ctrl-alt-delete options. I manually restarted (windows xp) and now it goes into chkdisk saying the volume is dirty...freezes at 5% stage 2 mode freezes at MUP.SYS. Kind of want to go on the computer...please help

Answer:Xp frozen

Hello brantly04, it would help if you could give us the specs on your computer (e.g. mobo make/model, cpu, ram, hdd, etc.). If this info is not available you can download Everest Free Edition to supply this information.

In the meantime I have come across the following that you should read, it maybe of help

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Question: Frozen!!!!

Hi Broni,My computer has been freezing so often now that I'm fed up, after ever 2 minutes it has to freeze, pointer gets stuck and its so annoying!!!!Its become very slow aswell.Help!!


here's my hjt log.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:37:20 AM, on 5/29/2008Platform: Windows XP SP2, v.2096 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2096)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\hkcmd.exeC:\WINDOWS\system32\RunDll32.exeC:\Program Files\CyberLink\PowerDVD\PDVDServ.exeC:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exeC:\Program Files\Comodo\Firewall\CPF.exeC:\Program Files\Java\jre1.6.0_06\bin\jusched.exeC:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exeC:\Program Files\NetMeter\NetMeter.exeC:\Program Files\Comodo\Firewall\cmdagent.exeC:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exeC:\WINDOWS\system32\wuauclt.exeC:\WINDOWS\TEMP\YI711B.EXEC:\Program Files\Sify Broadband\BBClient.exeC:\Program Files\Sify Broadband\BBImpSec.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Trend Micro\OfficeScan Client\CNTAoSMgr.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeO1 - Hosts: www.payseal.icicibank.comO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\Acti... Read more

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Question: Frozen!

Ok--Screen kept "freezing" wouldnt let me go anywhere--so I ran the PC Recovery (HP desktop)--It all goes along, looking like something good is happening--shows backup taking place..then I come to the screen that is the "setup" wherein THE MOUSE NO LONGER WORKS and I can't click NEXT to continue. The keyboard works--but nothing will make NEXT go--except "clicking".
HELP--I have a lot of data that I really don't need to lose.


Hard to know what process you've started, but my guess would be some kind of non-destructive restore where it restores your computer to factory, but retains you data. That being said, most of the time you can use the TAB button to "highlight" the next button and from there you should be able to use either ENTER or the SPACE BAR to get it to acknowledge the command.

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Question: Frozen out

Help, I downloaded ATF cleaner and SuperAnti spyware and ran both programs. My windows defender came up and said I needed to restart the computer for updates.upon restarting my computer froze and took over 45 minutes to restart and my taskbar and programs are gone. i only have the programs on my desktop . my internet no longer works and I cannot access any programs. Any ideas?

Answer:Frozen out

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Ok, this is going to be weird, cause the issues i'm having...i've never seen before.

First, let me start off by saying that I installed a new motherboard, RAM, and CPU into my computer. The RAM checks out clean.

Heres my main problem(s). Every once in awhile, when I turn the computer on, my monitor tries to recognize the system....but it doesn't, so it stays black. Happens with my LCDs AND my CRTs. This is easily fixable through a few reboots, then everything is fine.

Next up, when the system boots up, every once in awhile, it'll just hang at the welcome screen after I sign on with my password, stuck at "Loading personal settings...". When I press Ctrl+Alt+Del, the taskmanager appears and the welcome screen disappears. Then its a blank screen (with the default background color in the back) and the task managar. When I try to start a "New Process" through task manager, the task manager hangs and freezes. Then I have to create another task manager, and it freezes when I try to create new tasks through that as well. Not only that, but when I try to end task, no task will "end." This is when it is booting up.

Now, if it boots up fine and I'll be on the PC for awhile doing stuff. Then when I try to open a program or something, the system will randomly just not let me. And when I try to start any new program or run anything that isnt alreayd running, it'll hang on that. And when I use task manager, it won't "... Read more

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