Computer Support Forum

Unable to recover NB100 from recovery cd or boot recovery option.

Question: Unable to recover NB100 from recovery cd or boot recovery option.

I'm a mainframe person with some windows experience, but I am an Ubuntu/Linux virgin.

I was aked by a relative to see if I could sort out a Toshiba NB100 11R with Ubuntu remix loaded. The touchpad was no longer working.

I assumed it was a driver problem, so found my way to the drivers. I couldn't get any further, it was password protected. The relatives didn't know the password or even that a password had been set.

As they had the recovery disk and I had an external dvd drive, I decided to do a full recovery.
The recovery failed.

When I tried to boot the NB100, I got a GRUB error 2.

I tried the recover disk again, this time I got error 20107, I can't find this documented anywhere.

I also managed to get a boot menu at one point, which gave me the option of booting Ubuntu, or recovering. I chose the recover option, this failed with "cannot open root device SDA2 or unknown block".

I downloaded Ubuntu 10.04 netbook edition and tried to boot the NB100, this failed with a multitude of read errors.

I re-booted with the Ubuntu 10.04 netbook, this time it worked. I chose the try Ubuntu option. Ubuntu loaded.

So that's where I am at the moment, I've managed to load Ubuntu running from the DVD drive. The NB100 hard drive seems to be ok. The touch pad is working. I can't recover from the dvd drive or the boot recovery option.

As I said I'm an Ubuntu virgin, I don't know what to do from here.

What I want to do is recover to factory condition, I'm still getting error 20107 when I try to use the recover disk.

Can anybody help?


Relevance 100%
Preferred Solution: Unable to recover NB100 from recovery cd or boot recovery option.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Unable to recover NB100 from recovery cd or boot recovery option.

Well.. It seems the recovery files related to Ubuntu in the "FileSystem" are damaged. And the GRUB loader is severely damaged as well. Error 20107 means that the recovery can no longer be initiated. That error happened to me before but when I tried to recover my database on MySQL. I don't know how is this related.

Anyway, since you can access the partitions from the Live CD, If I were you, you can get an External Hard Disk and backup all the data onto that Drive. And Install a new version of the Ubuntu Netbook Remix 10.04 that you've downloaded . You can Install it from the Favorites when you boot from the DVD by "Install Ubuntu Netbook Edition". When it comes to partitioning, Choose the option to Erase all the Hard disk. That will install a new system with new GRUB loader as well but Erasing all the data on the netbook hard drive. From this point you can start the recovery from the Recovery Disc. I know this is a long solution. But to be sure if the problem is from the recovery CD or the system itself.

But one question, Does your NB100 come with an Ubuntu Recovery Disk ? Toshiba notebooks always have problems with Linux Based OSes :S

If you need more help, I am here. I worked with Linux systems for about 2 years but not as much as Windows ofc.

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i have done this system recovery loads of times but now the recovery option is not coming up it just starts itself on (im not sure which option) then it can never be completed. It says All files including data files on the users partions will be lost adn the original factory shipped files will be recovered to the user patition, do you want to continue - i click ok (only option it gives) and formatting hard disk partition in ntfc files then another msg comes up saying cannot format user pation! system recovery cannot continue - so i click ok and it starts all over again. can anyone help pleasde

Answer:no recovery option when trying to recover


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I'm trying restore to factory settings but not having any luck.

I have tried pressing F8 when toshiba logo comes up, it goes to the advance boot screen and I select repair computer and it starts windows. I don't get the recovery options.
I have also tried pressing zero when powering up the laptop just beeps at me.

What im I doing wrong?

its a L300-149 running vista

Answer:Cannot recover Satellite L300 using HDD recovery option

As I can see all you do is right.
Switch your notebook ON and press F8 several times and you will enter Advanced Boot options

The first option should be ?Repair your computer? and after two or three steps you should see System Recovery Options and last option there must be ?Toshiba recovery?.

Have you used this recovery options in the past or you try to use it for the first time?

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This doesn't seem right.. I used Thinkvantage tools to make recovery discs.  Also in this tool was the option to recover the space of the recovery partition and add it to the overall C-drive space.  Unfortunately, now that I've made (and boot-tested) the recovery discs, I can't get back into the recovery disc tool to make use of the partition.  Is there any other way to run the recovery partition removal tool, or will I have to do it manually?  


Go to Solution.

Answer:Option to delete recovery partition is lost after recover discs are made.

what os are you using in win. 7 you can do it with disk management

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I recently used my system recovery CDs for my HP Pavilion in an effort to clean out my computer, get back to the factory settings, and make it go faster. It turns out this was a pretty big mistake.
The whole process was going good up until I put in the 3rd recovery CD. At the file "BASE_17" (I forgot what type of file it was -- I will check again later if it is necessary), the computer stopped reading from the CD and a message came up saying "Could not recover BASE_17" with my options being Abort and Retry. I retried a few times with no sucess. The abort option restarts the computer, and brings it back to the beginning of the system recovery process, beginning this cycle again. If i try to start it without going to system recovery, it says there is no operating system and it cant start, so it brings me back to the system recovery process, where it once again stops on CD #3.

Anybody have any idea on what I can do now to fix this?? Right now my computer wont start and it is looking like I will need to purchase a new one.
Thanks a lot in advance.


Answer:System Recovery CD unable to Recover

Sounds to me like CD3 is either dirty, defective, or damaged. Try cleaning it, if that doesn't help then call HP and try to get another if you are still under warranty. If you are out of warranty you can format the drive and install the OS of your choice, just remember to go to HP's site to get drivers since they do use many proprietary devices.

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Answer:I'm unable to recover Windows 8 from recovery media.

I believe I have solved this problem by using a partition manager, making a copy of the recovery partition to the primary drive. Then "reset pc" seemed to recognize it.

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Hello everyone,I have hp pavilion notebook 15, lately I have some issues related to my local drive and operating system, so  I wanted to reset my laptop to factory default, I used f11 then advanced and reset ,but the process could not be completetd due to an error ! so I just want to know how to get my recovery partioion and download online my os key based on laptop serial number ?or if there is any way to fix my recovery partioion also would be good solution alsoany reply or help would be highly appreciaated  B regards

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Following a number of unexpected shut downs I decided to run the system recovery discs on my old advent 7109 xp comp. These are 5 discs which were made when the laptop was new; They have never been used - until now. The process stopped during recovery disc 2, with the message unable to recover c/136/s3sav3d.in_

since then I can go no further; each time I start the comp it is at the same recovery point at which it stopped.
Is there any hope of being able to fix this? And, in case you're wondering why I'm still using XP. It's an old back up that I use for documents etc

Answer:XP System Recovery unable to recover file

The only thing you can do, as far as I can see, is start the recovery again with Disk 1 and hope it can read all of Disk 2 this time.

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Hello, we had an OS failure from Vista, and the computer would not boot to the OS. I used f11 for the recovery tool and proceedd to burn a set of Discs containing all my personal information (4 dvd total, took a while to write them). Then the recovery tool re-installs Vista. However, I can't seem to find any of my personal information from the backup dvds. My computer doesn't recognize any content on the DVDs, and I also attempted to boot from the DVD drive and it does not boot into the drive. I then tried to use the recovery manager in the computer in order to select backups, but the tool says there are no backups on my discs. The recovery and backups, and troubleshooting were performed per these instructions: I tried to update the firmware on the DVD drive, but it would not update, possibly because it had the latest firmware already? I put in some other DVDs (a movie), and it read just fine in the drive. However, when inserting the backup DVD, the drive does not see anything in there. I'd surely appreciate any help you guys can provide, as we had some info on here that will be impossible to replace. That goes to show that we need to back up more often. Also, there is a partition on the hard disc - could that be some type of backup for any of our personal files? 

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Hi all,
I have inherited a Qasmio Model PQF65A-00Y002 and am trying to revert the computer to its out-of-box condition. I have had to replace the system board with a second-hand one 'guaranteed to work'. There was a slight difference in the boards even though they had the same P/No in that there was nowhere on the replacement board to allow for the TV Connection Board. (Which I have no use for anyway!)
I can get to the stage where it says "HDD RECOVERY MODE" by holding zero or tapping F8, but it stops loading just as the "Loading windows coloured flag" starts to appear. This happens with booting from HDD or Recovery disks.
I have tried using 'ultimate boot CD' and 'gparted live' with no luck. I have tried the Windows repair disk but it only loads the files and then hangs on a black screen with no HDD activity displayed.I have searched for a copy of the "backup media" but it appears to be only available in Europe. Has anyone got any other actions that may allow me to recover this laptop,
Thanks in advance,

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I am unable to recover my operating system from my recovery USB drive.  No matter what I do, the PC won't look at a USB drive in the recovery process.  Thanks. HP EliteBook 8540w, Windows 7 (originally) Windows 10 (when usb recovery drive created)

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Tool says firmware version unknown and i am not able to get into my system

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Not able to do full recovery on u310... I have created "Factory Default Recovery Disc" previously and have 3 DVDs.  No matter what I tried I'm getting this Notice on trying to recovery from factory DVDs. "The program cannot restore the system partition because its structure is incorrect.  You may have to recreate the partition to continue." When I click "OK" it goes back to the "Welcome to Lenovo OneKey Recovery" screen.  I'm not able to get past this error.

Answer:u310 not able to recover using OneKey Recovery - "Factory Default Recovery Disc"

Adding... The NOVO key recovery does not work.

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I have a Satellite Pro L300 running Vista that I am trying to recover using the official Toshiba Recovery Disk as the machine is unable to recover from the hard drive.

The process gets as far as starting the Recovery Utility and asking to select the language on the Recovery Utility to which I highlight English and then select Next; it moves onto the next screen which is blank and then just hangs.

Any suggestions?

Answer:Unable to Recover Satellite Pro L300 Laptop using Toshiba Recovery Disk

Have you bought your notebook with English Vista version?
Which language is marked before you choose English?

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Hi, I have a just purchased the ThinkPad E550. I want to create recovery disks for the system. I have already upgraded the laptop to Windows 10 (system came with Windows 7). There is no OneKey Recovery icon that I can find, and I understand that this may not be available for anythign above Windows 7. How do I create the recovery disks? Thanks

Answer:How to create recovery disks for ThinkPad E550 with Windows 10 and no OneKey Recovery option

Hi srm17,
Welcome to Lenovo Community.
Does this help?

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Hi All, I am prepping a new Lenovo Yoga 13 for a user.  I want to create recovery DVD(s) for the new system with the OneKey Recovery software.  When I open the application there is no option to create media.  There are only a backup option and a restore option.  I called tech support and they advised if I attach a DVD drive the option to create media will appear.  I did this but no luck.....  I am attaching first a picture of what I see when I open One Key Recovery And secondly to show that I do have a usb DVD connected here is a picture of the DVD attached with a blank DVD inside it.  I have downloaded the lastest update to the One Key Utility and am running version:  Can anyone give any insight as to why the create recovery media isn't there for me?.....


Go to Solution.

Answer:Yoga 13 doesn't have an option to create recovery media in onekey recovery

I found the answer to my own question.  Essentially in version 8 there is no way to create recovery media with this utility.  I came across the following link which I am going to try:

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Dear All,

My colleague mistakenly deleted all the file from the Windows 7 recovery drive, drive is still there and nothing have been copied in that drive after deleting the recovery files. Machine is HP Probook 4530s. Is there any way to restore the windows 7 recovery reset the system to its factory settings?

Thanks in advance


Answer:Recover Deleted Windows 7 Recovery Files from Recovery Drive

You might be able to use a free recovery tool like Recuva or MiniTool Partition Wizard. But there are no guarantees that all deleted files will be recovered or that they will be in a usable condition.

Recuva - Undelete, Unerase, File and Disk Recovery - Free Download

MiniTool Partition Recovery

It may be safer to contact HP support and buy a set of recovery disks for your particular machine. I'm taking a guess that you are in India?

Contact HP - Office locations | HP? India

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Question Re: XPS 8700 with Windows 8.1.  if computer is no longer able to boot into Windows.
And Restore is not able to correct issue. 
And Refresh is unable to correct issue.
But Dell Backup and Recovery indicates no issues were found and now asks to Reinstall Operating System.
is Installation Restore/Original Image Media required to complete the Reinstallation usind Dell Backup and Recovery?
Alternatively if the Reset My PC option is used is Installation media required?

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Back to school for 4 children with laptops is a pain, I seem to be constantly wiping them and setting them up again.

Any ideas why the recovery disks of Vista don't display the TOSHIBA HDD Recovery option?

I made a USB drive and copied all the files from a backup of the Recvery Drive to it. The USB shows the TOSHIBA HDD Recovery option but asks for the disks and will not run the recovery from the USB itself. This is annoying but at least I can still use it to recover the machine.

I would like to either

solve the issue with the disks


get the USB to recover using it's own files instead of asking for the disks. Vista wasn't created with the option to recover from USB so this might be impossible.

Answer:Vista Recovery disks don't display TOSHIBA HDD Recovery option

The HDD recovery option will not appear in the Advanced boot menu if something has been changed or modified on the HDD and the ?flag? has been removed.
For example this may be the case if the partition has been changed, modified or if the HDD recovery files or folder has been modified, moved or deleted.

In case you want to recover the notebook back to factory settings, you have to use the recovery disk

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Today I was investigating something in ThinkVantage Rescue & Recovery since one of my attempts to create a set of recovery discs had gone wrong - I created a Rescue Disc (boot disk) instead of a set of Recovery Disks. Basically, what I discovered is that according to this IBM page I am supposed to see two options when clicking "Create Recovery Media" in the ThinkVantage start menu group: (1) Rescue Media and (2) Recovery Discs. In the event that a set of Recovery Discs (option 2) has already been created, this option will become gray and can't be selected, however it will still be visible, displaying the text that you've already created a set of Recovery Discs and that your license doesn't allow you to make any more. The strange thing here is that I don't at all have option 2: Recovery Discs, whether active or inactive (gray)! Please find attached the three relevant screenshots: the last one is of my computer (and is in Dutch but shows you that I have only option 1 to select), the bottom two are from the link I provided above and show the distinction between having option 2 active or inactive (gray text). Does anyone know what is going on here? And will this entitle me to a complimentary (in effect, free) set of Resovery Disks from IBM Support (taking into account my warranty has expired)?  I've got an R50p running Windows XP Pro (1832-W1D). [IMG][/IM... Read more

Answer:Missing option to create set of recovery discs in Rescue & Recovery

hello  pvanden welcome to the forums i see that you have not provided the country or the city in which you live pls read forum rules before posting  coming to your system recovery options if you have already created a recovery cd(not rescue media)it might be advisable for you to contact ibm support as soon as possible since you have a valid windows license you may get a set of product recovery cd's for a nominal fee

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My friend was trying to delete the bloatware off this Yoga 2 Pro, but deleted the partition that uses the Onekey Recovery software.  He did manage to backup the factory OS, but since it's missing that recovery boot partition he is unable to do a factory reset.  Is there anyway to fix this?

Answer:Recover the Recovery Boot partition

How does deleting partition =  to deleting bloatware? Unless your friend gets the OKR engineer edition 8.0 or buys recovery disks (and buys an external CD reader), he is out of luck.

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Need some help.
Turned on computer and no boot.
Message:No disk...
On loading Windows XP disk and typing "R" it gives the following at the C:>
The specified drive is not valid or there is no disk in the drive.

Ran Seagate tools on the drive as well as Bios disk test and it appears to be ok.
I did not try the FIXBoot or FIXMBR commands yet. DIR does not return anything.
It's like there is no Windows installation on the drive or directory structure.
Drive is ST3500630AS

Any thoughts?

Answer:Help - Can't boot, can't recover with Recovery console

Additional information:
On Boot the message is:
Non-System disk or disk error, replace and strike any key when ready.

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Is there any way to reset a system firmware to original default, including the efi boot entries? Any help would be much appreciated. Would removing the system board battery reset the nvram?

Answer:default efi boot option recovery

Hello and welcome> Would removing the system board battery reset the nvram?Have a look at the WinFlash help, find out its command line /cvar option to reset (clear) UEFI variables.

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I remember the days of Windows 2000 and XP where you could install the Windows Recovery Console as a separate OS by using the command winnt32.exe /cmdcons. This would allow you to boot into the Recovery Console without having to load your CD. Obviously the Recovery Console was removed in Vista and 7, and was replaced with the Recovery Mode. I want to know if there's a way to do this with the Windows 7 Recovery Mode. Any help would be appreciated. Thanks in advance!

Answer:Recovery Mode as an OS boot option

Not sure I understand the question, XP was before my time.

Have you tried F8 on the advanced boot menu? Advanced Boot Options

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If I abandon my efforts to install the latest Windows 10 update, would it be a feasible and a good choice for me to command HP Recovery Manager to make the "Minimized Image Recovery" to the factory condition of OS (Windows 7 Home Edition) with drivers and select software?  I have used HP Recovery Mgr to backup my files on an external hard drive.  Next question: How do I restore those files to my computer?  Should the restoration be done in Windows 7 or after I install Windows 10 on my computer?

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Hi sorry for posting again but i need help please.

I posted on the 11th as well, but could someone please tell me if i will loose the option of restoring my laptop back to factory default when pressing F8 if i make the recovery DVD with the Toshiba software.

As i said before i can get into safe mode but cannot boot into my Vista.

I cannot use recovery discs as my laptop came with no discs at all??

So the only option seems to be is to restore it back to the factory default,

I'm posting again as i need help please......


Answer:Equium P300-16T: Will I lose the HDD recovery option using Recovery DVD?

Hi abbi

I can help you?
You should know that your Recovery disk would set the notebook back to factory settings.
This means that the whole HDD would be formatted and everything would be reinstalled.
The Recovery disk creates also the HDD recovery partition which allows you to recovery the notebook from the HDD.

You said you didn?t get any Recovery disks?
Well buddy, I think you didn?t read the user manual? there you would find a info that the recovery disk has to be created using the Toshiba Recovery Disk Creator software which is preinstalled on your notebook.

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Dear experts, Please help me on this as I have been seaching for a solution for about 4 hours now... Somehow my recovery partition is damaged, so I use the recovery disc which I created when I bought the computer.  I used the disc to start the computer, and after loading files and everything, in the Recovery Manager menu the "System Recovery" is greyed out.  Note that I haven't changed any hardware on the computer. Please help! Thank you!

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Relevance 79.13%

My Satellite L300 cannot boot anymore. All recover attempts have failed ("STOP 0x8086" blue screen).
The chkdsk from another PC also partially failed. The hard disk definitely needs to be replaced.
However the recovery partition of the hard disk can be browsed from another PC or from a DVD linux boot.

I plan to buy a new hard disk but don't have the recovery DVD to set it up.
Should I buy the recovery DVD from the support site or can I burn the recovery partition from another PC after mounting on it the sick disk?

Can I download the recovery disk creator software on any kind of PC to then burn the recovery partition on a dvd, and eventually use the burned recovery disk to install a brand new hard disk?


Answer:Re: No boot, no recover, can I burn the recovery partition from other pc?

> Should I buy the recovery DVD from the support site or can I burn the recovery partition from another PC after mounting on it the sick disk?
Something like this is not possible.
You must buy original recovery DVD and you can order it on
> Can I download the recovery disk creator software on any kind of PC to then burn the recovery partition on a dvd, and eventually use the burned recovery disk to install a brand new hard disk?
Forget it. The whole thing doesn?t work on this way.

Buy recovery from Toshiba and install original recovery image on new HDD. It costs a bit but it is easiest und fastest way to have well working notebook with ?factory settings?.

1 more replies
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XP said I had some problem while using it. I screwed up, it gave me
some cool recovery console I have never seen, but I shut down. It
may have found a bad sector or corrupted file at this point on the C:

I could not boot to save my life, blue screen of death. I tried to boot
from CD. I never could get the REPAIR screen to come up. I got set-up.
I went ahead and did that, existing partition. It failed a few times,
ending with a blue screen warning, shut down to protect ... blah blah.

I finally got it to successfully install and was encouraged to see it say
reading previous version of WIN XP, copying needed files. So there was
hope files and programs would be there.

Well now I have this clean installation of XP. None of the programs or
hardware or files shows up on desk top, but THANK GOODNESS
they seem to be there hidden. Also my second drive is there with
all the files, but was not too worried about that.

Going to C: > administration, the folders are there but hidden. Even
one simple program short cut works.


PS I rebooted and there two XP's I booted to the first. It came back to
the clean install. May be I should boot and selected the second XP? I
am not too upset since I been procrastinating about migrating all the
hardware out of this machine to another, but I would like to recover if

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Relevance 78.72%


I bought Toshiba NB100 with preinstalled XP Home Edition and right now I'd like to reinstall it by using Toshiba Recovery DVD that I've had with netbook.
The problem is that I have no CD\DVD drive in this laptop and I don't want to buy an externat optical drive - here's what I've done to boot an iso image of this dvd from usb stick:

1. firstly I've made an iso image of Toshiba Recovery DVD using UltraISO app (and called it TOSHIBA.iso) - I've checked image in one of vm's: all went fine so I think the image is made ok
2. I've used GRUB4DOS app to make my usb stick bootable, copied grldr file to root catalog of my usb stick, created path boot/images/ and copied there my TOSHIBA.iso image and created menu.lst looking like that:

title TOSHIBA Recovery DVD
find --set-root /boot/images/TOSHIBA.iso
map --mem /boot/images/TOSHIBA.iso (hd32)
map --hook
chainloader (hd32)
rootnoverify (hd32)

The menu.lst file has been placed also in root catalog of usb stick.

3. then I rebooted netbook, change the boot order in BIOS and GRUB was loaded with TOSHIBA Recovery DVD option - but when I chose it, after the ISO is loaded to memory, I get GRUB error 19 with message "Cannot mount selected partition".

I'd be very grateful if you could explain me what I'm doing wrong.
With best regards

Answer:NB100 - recovery DVD vs. iso from usb

Ok - I've tried to solve this problem in another way: I've extract ISO image (using UltraISO) directly to my usb stick.
And now when I'm trying to boot from usb I'm getting TOSHIBA screen and after a few seconds this error is appearing:
"Setenv file X:\Setenv.ini or X:\tools\Setenv.ini not found!" - it's strange, because when ISO image boots on my vm there's no problem.

Besides that I've changed property of SATA to "Compatibility", so this is not the problem with this settings.

Thanks for any advice, Artur

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I can't access to the recovery partition of a nb100.Is there one?
I tryed holding shift 0 or tab 0 on boot but it fails.
Thanks for your help.


Answer:How to Recovery a NB100

Hi Fred,

I am not sure because I have repartitioned my NB a while ago, but I do not remember that there was any recovery partition.

You have to use the Recovery CD with an external USB CD Drive or to create a bootable usb drive. This should be explained on the recovery CD.


7 more replies
Relevance 78.72%

Sorry for my english

my nb100 start to freeze after a vitit on a strange site. Non virus found but I want to recovery but dont now how. There is a recovery partition or I need a cd for recovery?
When the system start say press f12 to boot menager is it useful for this?

plese help me!

Answer:NB100 - How can I recovery it?


You can recover the unit easily:
You have to use the Toshiba recovery disk when you connect an external ODD (optical disk drive).

- connect an USB CD/DVD drive to the USB port
- insert the recovery disk
- turn on the notebook and press F12
- in menu select CDROM
- wait until system has booted from recover disk and follow the instruction on the screen.

If you have not created the recovery disk then do this!!!
Otherwise you can order it here:

2 more replies
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Please give to me at least 1GB because I have only 1GB usb FD & THANKS IN ADVANCE!

and if you don't have so tell me how to create one

Answer:NB100 - Any recovery XP iso?

Hi Johndiesel24,

Such recovery files can?t be downloaded because they are not for free but you can order a Toshiba recovery disk from Toshiba directly:

2 more replies
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Question: NB100 Recovery


I have some questions regarding the recovery of my NB100 and would be very grateful for some advice.

The software DVD has initiated and unpacked the recovery image but having removed media (as instructed) the machine has stayed at "please wait" for about an hour, is this correct? I cannot hear the hard drive doing anything, it seems like the system has hung up?

Any help is much appreciated, thanks

Answer:NB100 Recovery

Wait a moment; I didn't understand what have you done exactly?
Have you installed operating system using recovery DVD with external optical disc drive?

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Win 7x64
Everything seems to be working fine, but as the title suggests, when i tap F8 the Advanced boot options DO appear, but when i engage "Repair Windows" it just goes into a normal boot. Ive tried booting from my installation CD that i've purchased from Acer, but does nothing. And Yes My CD Drive is working, as well having this set as top priority in BIOS and CD is in good condition.

In addition to this, ive tried using the "Advanced Recovery options" from within Windows itself but when i go to click restart computer, i get an error message, with red-x, stating windows is unable to restart.

Additional info that may be relevant, is that a few months ago, i had a friend work on my computer, because windows wouldnt boot at all. When My laptop was returned to me, everything was fresh, but there was missing programs etc...He said, he had to format the hard drive to get it up and running again.

Anyway i appreciate any help as to what i should i do next, or answer any questions you may have-Thank-you!

Answer:Unable to access System Recovery in Boot Menu, and unable to boot disk

He said, he had to format the hard drive to get it up and running again.

What type of Windows DVD was used?

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My L350 has suffered a disk problem and would not boot. It attempted an automatic recovery but failed. I have rebooted from the system recovery cd's I created when the laptop was first purchased but the recovery fails at image 5.

Does anyone have any advice?

Answer:Satellite L350 will not boot or recover using the recovery disks

Have you used these recovery discs in the past?
If the discs are OK I can imagine there is some problem with HDD but I?m not 100% sure about that.

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Hi, guys. I had tried to reformat my G460 previously using the one key recovery. But half way through the recovery there is a error pop up and stop the recovery. And caused my computer to have a winboot.exe error whenever I start up. I had lost the recovery CD.Please advise on what I can do. I had search the web for Lenovo recovery CD Iso file. But I cannot find it.Thanks in advance and wish u guys a happy Chinese New Year!!

Answer:G460 lost recovery CD, One key recovery cannot recover

HI Kuniyo , 
Welcome to the Community Forums. 
Assuming that the harddrive integrity is still ok , you may simply proceed to a clean installation of windows if other repair option would not work . 
Copy of  the recovery image can be ordered at tech support for your OS version specific to your pc along with the preset drivers needed . Do you stillo recall the windows version you had originally?
English, Mandarin 6818-5314 (Standard Charges Apply), 1-800-818-5219 Schedule a Callback for faster support
9:00 - 18:00 Monday - Friday 9:00 - 15:00 Saturday 
Alternate option is to get your ISO similar to the original Windows version that came with your pc .
This would automatically activate the product key embedded on the system . 
You may review similar discussion and steps that was previosly done on this thread. 
With regards to the drivers , simply download it from the support site. 
Update us how it goes. 
Gong Xi Fa Cai .

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II P320 Dual-Core Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 2
RAM: 2810 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 256 Mb
Hard Drives: C: Total - 293430 MB, Free - 211194 MB;
Motherboard: AMD Corp., Guam
Antivirus: AVG Anti-Virus 2013, Updated and Enabled

Trying to fix friends laptop. Need to restore it. All her restore points are gone. Want to do a system image recovery" if IT still has old information from Advanced Boot Options. Have tried a dozen times to restart and use F8 key get to Advanced Boot Options. Manage to get to Safe Mode Option but I don't see or there isn't anyway to get o the Advanced Boot Options screen. Wondering about just going to the command prompt after windows loads and typing rstrul.exe. will that work? Thanks,,,, its taking too long and I want it done before she gets here from work so i can just give it to her.

Answer:Advanced Boot Option and System Image REcovery

hiya, try tapping f5 as soon as you startup keep tapping until you hear a beep

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I have tried numerous times and can't get the system recovery option by intermittently hitting the *f8 key during startup* like it says in the manual, it just goes straight into Windows. I just installed the latest BIOS but that didn't help either. I have no disks for recovery but I would like to get the f8 issue solved anyway. Everything else works perfectly. Thanks.

Answer:Re: Satellite T110-107 will not boot into recovery option screen using f8 key.


Maybe you didn?t press the F8 in the right manner?
You have to press F8 immediately after the notebook has been powered up!!!
Press it several times to be 100% sure?

If this will not function, create the recovery disk!!! This should be done at first before doing anything with the notebook!!!!
The recovery disk is always important and helpful if something would go wrong with the HDD!!!

After creating the recovery disk use this disk in order to set the notebook back to the same state like at the first day of purchase?

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Hello all,

I'm trying to recover an NB100 netbook for a friend. I ordered, and recieved and recovery CD from Toshiba and booted to it from a USB drive. The netbook finds the disc, loads the RAMdisk and then runs a script called startnet.cmd. i get the black window with the text:

Waiting for ODD to become available ...
ODD drive E: ready ...
Check for medium in drive E: ...

And then a spinning cursor for eternity.

Does anyone have any input on this (I saw a similar post from last summer that had no replies). Failing that, can anyone shed any light on getting the CD image onto a USB stick to boot from that? I'm having issues with the boot sector stuff.

Many thanks, Ian

Answer:NB100 recovery problems

Ian, check please NB and recovery groups on this forum. I?m pretty sure someone has started thread with the same theme.

I don?t have time to search it for you but if you cannot find it let e know.

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Hi All, I have reset by T430 from the USB recovery(Windows 8) which i have created earlier. My recovery was successful, but the recovery partion was missing in the notebook harddisk and  F11 recovery option was missing in the startup menu after recovery.Please suggest me, how to restrore the recovery partion.

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My System was without a SSD Drive, but I upgraded it by my own and everything was allright after I cloned the System to the SSD-drive. I keep the "LENOVO_PART" (20gb) on my HDD, and the rest of it was just for Data-storage. 2 Month later Iwanted to change my Partitions on the SSD so I did an imagebackup with the OneKey Recovery Software and at this time my OneKey Recovery Partition was still bootable. But after cleaning C: I couldn't boot the OKR-Parttion anymore due to the fact I couldn't load my imagebackup!!! After installing Windows 7 new I realized the "LENOVE_PART" Partition is still there hidden and with the id 12, everything is as it should be, but i can't boot the recovery system to restore my old image. What can I change to be able booting the recovery system again? 

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I recovered my Idealpad Y650 after used it for several month, at beginning, it worked normally and looks like recovered correctly. After this it restart automatically, then there is message again, which shown restart failed and need to insert install CD, but this computer didn't come with it at all. the massage was shown as below: File: \windows\system32\winload.exestatus: 0xc0000225Info: the selected entry could not be loaded because the application is missing or corrupt. I am really sad about this, is there anybody can help me ? Thanks !!!

Answer:Windows Vista of Y650 can't boot any more after recover from the Onekey Recovery

corrupted or missing one key recover button and select to fix boot issues. or just press f8 :- select "fix boot issues" or select safe mode, restore your computer a couple of days ago. if this doesn't work, use full recovery for your computer. if you can't, use recovery disks, if you don't have, call lenovo support line.

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Hi,I need to determine which area to look at. I.e. exactly how does Windows configure itself to restart to the chosen advanced recovery option?

I'd be happy to compare the results of running any command with that of a correctly functioning system.

None of my advanced recovery options (restart to Safe Mode, command prompt, startup repair, system restore) have worked since upgrading to the Creator's build. They were ok in the Anniversary build. The upgrade went smoothly.

After trying various repairs, which made things worse rather than better, I've got back to where I was.

My PC boots normally.
When my PC restarts to Safe Mode, I see my PC logo and 'Please wait'.
When it restarts to other options, I just see my PC logo, nothing more. It just hangs.

There's no error message nor easily defined symptom to search for that I can think of.

(See this and particularly my last post if interested - the end result is I'm back where I started, having learnt a bit!)
Creator's upgrade appeared ok, but Advanced Recovery functions fail - Windows 10 Forums)

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I would like to know how I can recover my computer to when i first purchased it? The instructions that come up on this site dont seem to be for XP am I doing something wrong?

Also how do I set my user name and password for the system I am not sure how to get into that section on my computer the user name and password have never been set and I fear I may need to use them in the recovery

Thanks for any help

Answer:NB100-12A - Where to find recovery instructions?

Hi alleycat72,

The exact recovery description you can find in your user manual, * Chapter 3 ? Getting Started, System recovery options *

To restore the original settings you have to connect an external CD/DVD drive to USB port. Then insert the Toshiba recovery disk and boot from this medium. Then follow the screen instructions, that?s all! :)

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Where can i download RECOVERY DISK FOR A nb100?

Answer:NB100 - Where can I download the recovery disk?


The recovery disk can?t be downloaded!!!

If you want a new recovery disk you should order a new one from Toshiba directly. If you check the user manual, you can find the direct link to the shop.
Anyway, here you can order it:


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A few months ago my NB100-12A caught a bad virus and stopped booting into windows completely. So I downloaded ubuntu on another computer and installed it on my nb100 via a USB thumb drive. I now want to put windows xp back on the notebook I have the original restore CD that came with the notebook but I do not have access to an external USB CD/DVD drive? Is there any way using another computer that I can put the restore CD onto a USB thumb drive and boot from there to recover my NB100s system.

Any help is greatly appriciated.

P.S I think the fact that one is provided with a recovery CD for a notebook that doesn't have a CD drive is quite ridiculous. Especially as there seems to be no alternative

Answer:NB100 Have original recovery CD but no external ODD

I thought the NB100's came with a hidden Recovery partition rather than Recovery Discs. Are the Discs proper stamped discs? Or are they DVD-R discs?

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Hi Friends,

I recently got a NB100 with XP home. The OS was re-installed and did not get any CD of the OS.

Since I don't have an external CD drive how can I create a Recovery CD on a USB pendrive. I would like to see the USB pendrive function just like the CD in case something really goes wrong.

Can some help me find a tutorial for doing this??

Thanks for your help.


Answer:NB100 - How can I create a recovery CD on a USB pendrive?

I didn?t test it but check the workaround from this website:

Please report if you were successful.


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Hi Everyone!

First, sorry for my bad English.

I have a Toshiba NB100-125 which came with installed Perfect Windows XP Home. Everything well, but I decided to install Windows 7 on it.
Ok, it ran on it, but I think it was a little bit heavier than the XP, so I decided to go back to XP...

And here's the interesting part:
I haven't even seen an external CD/DVD, so I won?t be able to do it with the recovery disk.
I tried to copy the files from the recovery disk to an USB flash drive, but it didn?t booted from it :(
Tried about 10 different methods, and nothing worked, didn?t want to boot from the flash...

Please help me, I can?t find an external CD/DVD and I want to reinstall XP on it using the original Recovery Disk which came with it


Answer:NB100-125 - Can i copy recovery Disk to USB?


In my opinion this will not function?.
Of course you can boot from USB flash drive but I think you cannot copy simple the files from a Windows XP disk to USB flash drive and then boot from it?

But you can do this:
You can create a bootable USB flash drive using WinPE or BartPE.
Then you could boot the NB100 using the USB flash drive.
Then copy i386 folder from Win XP disk to HDD.
Finally go to i386 folder and start the Windows XP setup using the command winnt.exe


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I'm really getting frustrated with my Dell laptop. It loads Windows 7 (Professional) but I want to do a system restore back to factory settings as it's 4 years old. All important data is backed up to cloud storage and double backed up on external hard drives.
Machine is a Latitude E6530 running Windows 7 Pro.
If I go to Windows drive manager I see there is a Dell Recovery Partition
'Dell Backup and Recovery' was not factory installed in my system, so I downloaded it and tried to run it. It ran for hours 'creating a disk image' or something. Why it has to do this if I just want to reformat and load the original drivers etc I don't know. I left it running overnight and it crashed. Try to run it again and I get an infuriating error that it has had a problem and has to close. The software is junk.
Next, I try from the advanced boot menu accessed by hammering the F8 key when the Dell logo is showing on startup. I go to the 'repair my system' option and there are various options but no Dell Backup and Recovery.
Why did Dell bother with a recovery partition when it cannot be accessed?
So as far as I see, it looks like my only option is to manually reformat the hard drive and clear off all the Dell proprietary junk and hope that Windows 7 will load the correct drivers. But even this seems to be an issue; if I run the command prompt and type 'format C:\' I get an error (though maybe this is me trying to use old DOS code with a different s... Read more

Answer:No 'Dell Backup and Recovery' Option on system restore boot menu.

Hi EurasiaOverland,Thanks for posting.As I read your post, I see you've been very dilligent in backin up your information.  Congratulations, as most people don't do this, and are in a panic by this time.By chance did you create a backup/recovery disk or usb drive?  If so, please use that to restore your Windows OS.  If you didn't, then reinstalling Windows 7 would be your best option.  Here is information about DBAR: if you need additional information about OS reinstall, here's an article you may find helpful:  If you are using a Dell OEM Win 7 disk, it does not require the activation key.  If you are using a purchased software disk, then you will need the activation key.

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Hi, my model is NB 105-SP2802R, I tried to recovery using "press 0 when you turn on" but doesn?t works. It displays LOADING DISKRAM... the bar complete and then appear "if I want to install a SCSI RAid of other manufactures" and then goes to a black screen with the mouse pointer. Hard disk light blink as if it working and seconds later... machine power off.... :(

Sometime ago I could do it with out any trouble, but this (it would be the second time I recover the OS) doesn?t works.

I would appreciate any contribution!!

Greetings from Argentina...


Answer:NB100 doesn┤t starts recovery process


Do you see this ?SCSI RAid of other manufactures" message for the first time?
Have you changed anything that can be responsible for this?

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I'm trying to re-install Windows Xp on my notebook using the recovery disk but I have some issues.
I've got a NB100 without a disk drive so I created a bootable pen drive when I copied the Recovery disk with a specific program.
I set the USB drive to be the first to be booted at launch, but when the recovery program begins I've this error:

"Stenv file X:\Setenv.ini or X:\tools\Setenv.ini not found!"

I tried to switch the "SATA Controller Mode" in the BIOS temporarily to "Compatibility" for the recovery process as I read o this forum but nothing.
Could anyone help me please?

P.S.:sorry for my bad english =P

Answer:Re: Error setenv.ini using recovery form USB pen on NB100

> I've got a NB100 without a disk drive so I created a bootable pen drive when I copied the Recovery disk with a specific program.
Can you please tell us which program you used?
I don?t have this notebook model but recovery installation should be possible with external USB optical disc drive.
Cany ou obtain such drive and install recovery image using recovery DVD?

I mean it would be simplest way for recovery installation. This with USB will probably not work f this is not done with Toshiba recovery creator.

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My Toshiba NB 100 has crashed following a virus. I have tried "Load Setup Defaults" from the F2 menu with no results. I have read the Toshiba manual which states " switch on computer while holding down the zero key and follow on screen instructions" This gives no results either. This unit does not have a cd reader. How can I recover this can anyone give me help?C.J.Dublin

Answer:toshiba nb100 12A System Unit recovery?

... did you Release the <key> when the recovery warning screen appears? .Angel Decoy... Posting is provided "AS IS" with no warranties

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I get a message that Windows failed.
Status: 0xc000000e
Info: The boot selection failed because a required device is inaccessible.

It instructs me to insert the windows installation disc, restart, and run "repair your computer".  However, I did not receive an installation disc, only a utilities disk (which does not boot)
What do I do now?

Answer:Inspiron M5030 recovery boot issue. Recovery disk does full restore and starts Win7, which operates fine. But on restart, windows will not boot.

1. Reseat the hard disk drives, reseat the controller and monitor. 2. Perform chkdsk /r on the RAID volume. 3. Run diagnostics on the hard disk drives and controller and replace as necessary.
Additional Information:
Event ID 1001 is logged in the System event log. Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 12.08.2013 11:23:04 Event ID: 1001 Task Category: None Level: Error Keywords: Classic User: N/A Computer: Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x000000f4 (0x0000000000000003, 0xfffffa800644ab30, 0xfffffa800644ae10, 0xfffff80001be07b0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031214-68266-01 Review of the memory dump files using Debugging Tools for Windows will result in output similar to the following.BugCheck 7A, {fffff6fc40040128, ffffffffc000000e, 6454cbe0, fffff88008025000} Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36c1a ) Debugging Details: ------------------ ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified. DISK_HARDWARE_ERROR: There was error with disk hardwareBugCheck F4, {3, fffffa8006332b30, fffffa8006332e10, fffff80001b8e7b0} ----- ETW minidump data unavailable----- Probably caused by : csrss.exe CRITICAL_OBJECT_TERMINATION (f4)
Look below for more details
Source :

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When I try to use the Factory Recovery Disk creation program in the ThinkVantage Tools on my W701 with Win 7 x64, I get this message "Unable to Find Files for Recovery Media" and the program won't go forward.  Any ideas out there? Thanks, Jim


Go to Solution.

Answer:Factory Recovery Disk says "Unable to Find Files for Recovery Media"

did you delete the recovery partition on your hdd?

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Hi.I have an IdeaPad 310 that shipped with a 2TB HDD that I would like to replace with a 512GB SSD.After speaking with Lenovo support i was under the impression that I should be able to use OneKey recovery to create a USB recovery image, swap the drives over and use System Retore to load a factory fresh OS on my SSD. I have prepared the Recovery USB drive. I am in the process of trying to initiate the OneKey Recovery system restore. This is where i run into problems. OneKey does not pick up my USB drive recovery image.Ok - perhaps the USB drive is not configured as a bootable device. I have used DiskPart to reformat the drive to NTFS format and make the boot partition active (diskpart active). My USB drive is too large to format as FAT32...NTFS is not compatible with UEFI...(?)... So in the BIOS I have selected Boot Mode as Legacy..., Disabled UEFI... USB is enabled.Now when i run OneKey recovery --> System restore... UEFI network boot does not start up, but i receive an error that no OS was found, remove drive and restart (or words to that effect..). What next? Do i need to Format in FAT32 in order to boot from the recovery drive?  

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I was trying to create the factory recovery on my usb drive when my computer went to sleep unexpectdly. Worried this would corrupt the install I canceled the install. Now every time I try to do it again I get the message... "Unable to Find Files for Recovery Media" What can I do?

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I have a problem with my Precision 5510.When I try to restore the Windows 7 to Factory Settings through the Windows Recovery Environment (F8 command), and I select Repair Your Computer, but Windows 7 normally starts without giving me any choice for recovery.
I have checked the partition set to recover, it is present and hasn't been deleted. I have also checked the folder through path  C:\Windows\system32\systempropertiesadvanced.exe, and I can see that the System Recovery and Backup is in, but if I find the System Recovery and Backup in All Programs through Start, there isn't.
I tried to reinstall the software System Restore and Backup, by downloading it through the Dell support, but it doesn't work, telling me the Windows Environment is missing.
How can I fix this problem? Is it possible that this error has been caused by the replacement of the motherboard? Or do I have to reinstall the OS from external media?
Thank you for your help.

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I have a problem with my Precision 5510.When I try to restore the Windows 7 to Factory Settings through the Windows Recovery Environment (F8 command), and I select Repair Your Computer, but Windows 7 normally starts without giving me any choice for recovery.
I have checked the partition set to recover, it is present and hasn't been deleted. I have also checked the folder through path  C:\Windows\system32\systempropertiesadvanced.exe, and I can see that the System Recovery and Backup is in, but if I find the System Recovery and Backup in All Programs through Start, there isn't.
I tried to reinstall the software System Restore and Backup, by downloading it through the Dell support, but it doesn't work, telling me the Windows Environment is missing.
How can I fix this problem? Is it possible that this error has been caused by the replacement of the motherboard? Or do I have to reinstall the OS from external media?
Thank you for your help.

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Dear Dell,
I am trying to create recovery discs from "Dell backup and Recovery application" however when i was asked to insert the second DVD,the optical drive keeps rejecting the DVD. The application will not continue to burn the second DVD and appears to be frozen. I tyied with different brands/makers of DVD and also -/+ R. Unfortunately .Issue remains. I was able to find this article   593906  Published on 2013-01-21  ( relative link   ). Although i have done the updates ,i am still not able to create recovery discs !!   Current Issue:  after inserting the  3rd Disc application gives the following message "Dbr.exe -No disc found" and stays there and rejects the DVD.  I spoke with Dell's Greek Support team. I was told that warranty does not cover sw support even if my unit is less than a week old. Furthermore i was informed that although "Dell backup and recovery" application says DELL is not actually a Dell product thus they can't support it. They suggested my to use windows 7 file recovery instead (which needs at least 8 DVDs !). As you can understand this is a workaround and not a Solution.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution.   (Model  : inspiron 15  3521)&... Read more

Answer:Dell Backup and Recovery is Unable to Create a Recovery DVD on Windows 8

Hi ylikonomos,
You can try to uninstall and re-install Dell Backup and Recovery Manager and Dell Support Center. Follow these steps: 

Press Windows+ 'X' key on the keyboard.
Select 'Programs and Features' from the context menu that appears on the left bottom corner.


Uninstall Dell Backup and Recovery Manager and Dell Support Center from the application list.

Hereafter, check the BIOS version installed on the laptop. Press Windows + 'R' key, type msinfo32 and press Enter.   Locate the BIOS version. If it is A04, the BIOS update is not required. If not, update BIOS. Before flashing the BIOS please check the following:* No external devices (printer, USB drive, SD card, DVD) should be connected.* All other programs should be closed and documents saved.* The AC adapter and battery should be connected during this process. The battery should be 10% or more than 10% charged.  
Here is the link for BIOS update: The laptop will reboot after this update. Visit this link: and click Dell Support Center. Download and install the application. Once done, visit this link: and install Dell Backup and Recovery Manager. Reboot the computer and check if you are able to create the recovery media.
Please try these steps and share the status.

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hey, i have a acer aspire 5745G . 4 gb ram and 500 gb hdd.
my windows 7 home premium edition had crashed and was unable to boot. plus my whole hard disk was FOrmatted .."including the windows recovery partition."..

i have made the recovery cds and i am desperatly trying to boot from the cds but when i insert the recovery cd nothing opens..i.e. it is not booting. i have checked the boot order and everythng else.. somehow not able to install windows. my harddsk has no O.S. now..
plese help me i need to start y laptop.. what do i do ..why isnt my recovery disk booting(it used to boot esrlier)..
is it because the recovery partition was erased..??
plese there anyway i can install windows home premium.i cant buy one more.

Answer:unable to boot via recovery .!

Just for verification, your BIOS does have the CD/DVD optical drive set as first boot? I believe on an Acer you have to click the F2 key at startup until the BIOS setup menu appears. Using the left/right arrow keys select the Boot option > enter. Use the up/down arrow keys to select the CD/DVD optical drive. Then use the F6 key (it might be a different key depending on how old your Acer is) to move the optical drive to the top of the list. Then I think you press the F10 key to save the BIOS boot order changes.

Other possibility is the recovery CDs became damaged in some way and just aren't working now. If you have bad recovery CDs and need an official Windows 7 installer, you should be able to get it from here:

Official Windows 7 SP1 ISO from Digital River ? My Digital Life

Download the ISO file to your desktop and then burn it to a blank DVD. You'll have to use the COA on your Acer when it comes time to validate the new install.

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Hi all. Earlier today I was playing around with Windows 8 Developer Preview inside of Virtualbox. I tried to install the VB guest additions (which allows copy-paste between guest and host, as well as other things) and was told to restart the computer. So I restarted the VM and got the new version of the BSOD saying something or other that I cant remember now. After trying to fix it with the recovery tool that came with the Win8 installer, I just chose to reset it because I hadn't really done anything. So I reset it, whoopdie-doo, and kept messing around with it. After a while I got bored of the ugly Metro UI and went back to Windows 7 ( I just closed the VM).

Now that I've bored you enough with background info, here's my problem. I reboot my laptop and I can't boot... "Windows has failed to start. A recent hardware or software change might be the cause. To fix this problem: <instructions in how to use the recovery disc to repair the computer>. If you do not have this disc, contact your system administrator or computer manufacturer for assistance. File: \Boot\BCD Status: 0xc000000f Info: An error occurred while attempting to read the boot configuration data."

So, I whip out my handy-dandy thumb drive that can boot into live Kubuntu, Fedora, GParted, and the Windows 7 x64 recovery disk. I've used the recovery disk before to fix my MBR a while back and it worked perfectly. So I assumed it would do its thing now.... right? Wrong. It searches for Windows inst... Read more

Answer:"Windows failed to start..." Recovery disk is unable to recover Win.

Nevermind! I fixed it!

The recovery disk I had on my thumb drive just didn't want to put as much effort into it as recovery disk I burned to a CD a while ago (I downloaded the ISO for the recovery CD from NeoSmart while they still hosted them for free, but I downloaded the ISO on my USB from some other website I can't remember). While doing some housecleaning (it's pretty sad to see me do such a thing- I'm either really stressed or really happy whenever I house clean) I found an old Windows 7 x64 recovery CD that I had downloaded from before they stopped hosting it in favor of some paid service. I decided to give it a go, and it worked! In the third paragraph of my original post, I said that the Recovery Disk on my thumb drive told me "Failed to Save Startup Options", but with the Recovery Disk I burned to the CD, it told me to reboot my PC and (after waiting about 10 minutes for the System Restore to check and double check itself, and then reboot again) I'm back in Windows 7!

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(I know it's a redundant thread but I think I'm having a different scenario)
Specs: (nothing's changed except I did reinstall win8.1)
- win8.1 x64 single languange
There was a time when I want to resize my drive C to smaller partition:
I used Easus Partion Manager to do so (to dumb I was). After rebooting my system could not start
The BSOD showed up:
PC needs repair (blah3x)
Error code: 0x000225
I was able to manage to repair and I came back up fine using a tutorial in youtube
using bcdboot C:\Windows /s (any drive letter): /s uefi
At this point, I downloaded a new copy of windows8.1 SL, thru "mediacreationtool" (as a legit copy i suppose)
and then I reinstalled using the ISO from MS, now I'm totally OK, at least at the moment.

Seems like everything's working as it is now, but as soon as I try to press F9 upon boot up, same error popup
Error Code: 0x000225, and again I got used to doing the bcdboot method.
NOW, this "Restore" partition the size of 20GB, and appeared and it had something in it (some files I think).

This wasn't there before and after reinstallation of win8.1 SL. IT ONLY appeared when I pressed F9 then I repaired
it using bcdboot.

If there's a way that I could restore my notebook pc back to day one: Or am i that close? (close enough)
If this could be fixed? I know its risky but I will take it as a n... Read more

Answer:Unable to fix recovery partition ASUS / Lost recovery

So Im not entirely certain on what you are asking here. Your computer is unusable right now, or you cant get the recovery partition to work correctly?

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Hi All,When I turn on my laptop, I've a message with error code 0xc0000034 file:\BCD advising to use recovery tools.I've downloaded Windows image and created recovery usb. However when I turn the laptop on and press F buttons to get to options so I could perform recovery, nothing happens. I have one blue screen with error code and when I press escape it takes me to a black screen to start up menu with options to use F buttons but when I press any F button, nothing happens.Could someone please help me?

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Hello. Running HP win xp home media edition sp3, 2g ram. Infected with odb.exe and svc.exe yesterday and unable to boot into safe mode. Ran hijack this, malwarebytes and spybot with system restore off, removed all bad guys, still unable to boot into safe mode to really remove malware, drivers stop at Mup.dll. Went to msconfig after regular boot and changed boot.ini to safemode and restarted (big mistake) now cannot boot from hd. The boot up freezes at a point where the monitor is on but very dim. So booted from xp install disk used recovery to boot to windows. Tried chkdsk, fixboot. No joy. I think my msconfig needs to be returned to regular boot, but I don't know how to do this with dos commands in recovery. And not sure how to get to safe mode so that I can use malware removal tools. Don't need help with the malware tools, just need to get booted up. I appreciate any help.

Answer:XP Recovery Msconfig unable to boot at all

Welcome to the forum...
In my opinion with finding any .exe nasties, don't boother trying to recover, just reformat. stick your HDD into a caddy or anoothr machine and recue your data, then back to your machine and do a fresh install...

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hey, i have a acer aspire 5745G . 4 gb ram and 500 gb hdd.
my windows 7 home premium edition had crashed and was unable to boot. plus my whole hard disk was FOrmatted .."including the windows recovery partition."..

i have made the recovery cds and i am desperatly trying to boot from the cds but when i insert the recovery cd nothing opens..i.e. it is not booting. i have checked the boot order and everythng else.. somehow not able to install windows. my harddsk has no O.S. now..
plese help me i need to start y laptop.. what do i do ..why isnt my recovery disk booting(it used to boot esrlier)..
is it because the recovery partition was erased..??
plese there anyway i can install windows home premium.i cant buy one more.

Answer:Unable to boot windows 7 via recovery .please help!


There is a way to get around this, but you should try the recovery disc option first. A few things to check:

1. Double-check that the DVD drive is first in the BIOS boot order
2. Try booting from different disks - how many do you have?


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Hey all, I'm not very tech-savvy so I'll try and explain everything as best as I can.

Recently, my computer has been BSOD due to some system files not working, so I realized that I need to use recovery console in order to fix it. Since I don't have a CD Rom drive on this computer, I made a bootable USB with recovery console on it. However, when I go to boot this USB Drive, it tells me "an operating system wasn't found. Try disconnecting any drives that don't contain an operating system." BIOS shows the USB Drive as a Hard Drive, rather than a removable device, and so I have to boot it up as such.

Can anyone help me out with getting recovery console to run so I can fix this computer? Any help would be greatly appreciated!

Answer:Unable to boot recovery console from USB!

That may happen when you are trying to find 64/32bit OS with 32/64bit recovery media.
USB 3.0 sticks on 2.0 ports also may act funny sometimes.

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During the holidays my laptop started to slow down in its performance. I backed up all my files and decided to recover my laptop to its initial status with OKR from within Windows as I already did in the past. After OKR finished its job (took around 1 hour) and the laptop started to boot I got a black screen saying: "EFI network 0 for IPv4 boot failed" (fig.1)  and after hitting OK another one saying "EFI network 0 for IPv6 boot failed" (fig.2). Then the laptop get back into OKR menu (fig.3) and offered me to restore again from initial backup or restore from user's backup (not possible) so I ran the OKR once more thought it would fix the problem with booting. It didn't make any difference and the laptop is still stuck in loop, not able to boot normally.
I do not think HDD is the problem, the BIOS is detecting two HDDs (fig.3). I even tried to change BIOS settings to boot only in legacy mode but that doesn't work too.
I am able to use the NOVO BUTON to get into NOVO MENU so I could get into safe mode where I got the copy error message about not having enough space on the X: partition (fig.4) , where some file called wsvd.sys should be copied. I can then browse through file explorer and see that the X partition does not have enough space (fig.5) and it has only few megabytes. I am not able to run any software in the safe mode as it get stuck in the error message and doesn't allow me to skip copying of the file.
I didn'... Read more

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Hello. Running HP win xp home media edition sp3, 2g ram. Infected with odb.exe and svc.exe yesterday and unable to boot into safe mode. Ran hijack this, malwarebytes and spybot with system restore off, removed all bad guys, still unable to boot into safe mode to really remove malware, drivers stop at Mup.dll. Went to msconfig after regular boot and changed boot.ini to safemode and restarted (big mistake) now cannot boot from hd. The boot up freezes at a point where the monitor is on but very dim. So booted from xp install disk used recovery to boot to windows. Tried chkdsk, fixboot. No joy. I think my msconfig needs to be returned to regular boot, but I don't know how to do this with dos commands in recovery. And not sure how to get to safe mode so that I can use malware removal tools. Don't need help with the malware tools, just need to get booted up. I appreciate any help.

Answer:XP Recovery msconfig unable to boot at all

Read Do Not Attempt.., etc. at for editing the boot.ini...I had an example of how this is done from the Recovery Console, but I don't seem able to find it.Rather than try what I think might work...I suggest waiting for someone more knowledgeable about this to post.Louis

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I am trying to run the Lenovo recovery discs. F12 Boot Manager options are:Windows Boot ManagerEFI Network 0 for IPv4EFI Network 0 for IPv6 I went into F2 and tried switching Boot mode to Legacy Support. After saving and exiting I get the message:"No bootable device -- insert boot disk and press any key." So it fails to detect that the disc is in the optical disc drive. Going back in the F12, the Boot Manager options become:Internal HDDSATA HDDSATA ODDNetwork BootWindows Boot Manager Selecting on the SATA ODD results in the same message: "No bootable device -- insert boot disk and press any key. It fails to detect that the disc is in the optical disc drive.

Answer:Unable to Boot to Recovery Disc

Hi srodgers23,
The Recovery Media is the one that came with the machine originally? Have you made any changes to HDD set up?

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I am using Lenovo ideacenterB320I have reinstalled my pc,the lenovo partition is still there, but when press LVT and F2 when it boots, it have no respondhow to fix this and reinstall my pc

Answer:unable to boot one key recovery B320

If you have the driver dvd that came with it you might try reinstalling those drivers/programs and see if it works.

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Hey Everyone--

My first post here, so hope I follow protocol well enough! Working on a client's PC here, and could use a little help or suggestion. The machine in question is an HP Pavilion a1630n, and has a D: partition for Recovery. Currently I am unable to get it to boot from that partition using F11 to do a complete reinstall of Vista. When I try F11, I get BOOTMGR is missing. Here's what led up to this:

- PC would not boot and kept dropping into Vista Recovery Manager, which was unable to repair the startup problem

- I was going to pull the drive, backup the user data off onto another disk, then do a clean restore of Vista (which was an available option for recovery)

- Somehow when trying to back out of everything and shut down, I hit Yes at a prompt where I meant to hit No (or vice versa), and the Recovery Manager started to erase the C: partition (nice how it didn't pop up a dialog for me to confirm). I immediately held down the power button to make it stop, but it was too late-- the C: drive was empty

- From the user data standpoint, this wasn't a huge deal-- the main utility of this machine is Webmail and Web. So we elected not to worry about trying to unerase files and just install a fresh, working copy of Windows

However, now I cannot seem to make any progress toward reinstalling Vista from the recovery partition (naturally, if the client ever had any restore discs, she cannot find them now). Despite the D: Recovery partition still being intact, ... Read more

Answer:Unable to boot to Recovery Partition

Hope this helps Fred,

Bootmgr is missing

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I had some problems with Ubuntu, and wanted to recover my Windows 8 MBR, so that I can boot back into it, and not a corrupted version of Grub2. Anyway, I burned an iso for the Windows 8 recovery disk, and the disk is fine since it works on another computer. However, it doesn't work on the computer I want to use it on. The recovery disk says
Loading files...

, and completes a loading process. Then, blue squares go along the top of the screen. However, it suddenly turns off my computer in the middle of the process. I've tried this multiple times with the same result. Any help would be much appreciates, I really need to use my computer.

Answer:Unable to boot into recovery disk

All Linux code must be deleted using the CLEAN ALL command.As you have had linux on the HD you need do a Clean all & full format.
Try a full clean & full format in command prompt.

SSD / HDD : Optimize for Windows Reinstallation - Windows 7 Help Forums

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I am currently unable to boot to the recovery partition to restore my computer to factory installation, but the Recovery partition that was around 13 gb is still there and has files on it and i did not touch them, but still i cant use F11 to boot to recovery. Any help ?

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Hi guys, I'm having troubling booting my laptop after attemping to format using OKR.I'm wondering if you guys can help me out..For your information, my lenovo y510p is 1TB + 8gb ssd (hybrid). It doesn't have m2 ssd card. It only has one 2.5" hdd.  So here's what happened: 1. I tried formatting windows using OKR because i noticed that my disk usage is 100% recently although im not running anything on my labtop. 2. After OKR recovery process,  my laptop gets stuck at the lenovo loading screen (the computer will just stay at that screen forever). It won't boot. 3. After turning it on/off a couple times, it gave me blue screen of death with the error code 0xc0000001.Up this point I thought the cause of the problem was fauly hdd. 4. I tried clicking the novo button to try system recovery. After attempting recovery, the messsage told me me "OneKeyRecovery partition has damaged, so do not launch the main applications."  I dont know how to fix this issue. At this point, I am thinking about just buying a 2.5" SSD and windows 10 with retail key, and fresh install windows on the new ssd. Will this cause any trouble? (ex. do I need to twick the bios setting in order to do this?)  Are there any cons to fresh installing retail windows on new ssd? Please help. Thank you.  


Go to Solution.

Answer:Y510P unable to boot after One Key Recovery

It certainly sounds like a bad HDD. As far as I can tell when the original HDD starts to go Windows starts getting buggy as it has to make multiple attempts to access files and the memory paging file, hdd reporting 100% use could point to this(besides your OKR outright saying it's damaged of course). If you are lucky you might be able to access the original HDD as a second drive in an ultrabay caddy or usb enclosure, at least well enough to recover some of your old files.You will probably need to set the boot mode to legacy support to get the new 2.5" SSD to work. As far as Windows on a new drive, no explicit problems, however Windows 10 isn't officially supported on the y510p, though many seem to get it to work okay using Win10 + the Win8.1 drivers. When my original HDD failed I sawped in an HDD with a fresh install of Windows 8 retail and it worked and booted up perfectly( that is until I bricked it when trying to update the system bios to Lenovo's updated version 3.08, as such that is one thing I'd say to avoid).

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TP Yoga 14 (2014 Edition)Upgraded to an SSD I've tried to different external CD/DVD drives to boot from recovery media provided by Lenovo. I can get to the F12 Boot selection menu. It sees the drive, and I have the proper DVD in the drive. Nothing. Screen goes blank, then I get the F12 screen again. I've had Lenovo Swap out the DVD media, thinking that perhaps it is not correct.I've booted successfully from a Win 8 recovery DVD, so I know it's not the drives. Does anyone have any other suuggestions? I'm a little miffed that Lenovo hasn't given me the option to use a USB drive for recovery media. If I knew a way to convert these 4 DVD's to a USB thumb drive option, I'd do it. JIM P.S. I have tried the Windows 8.1 built in recovery, but it fails and indicates files are missing from the recovery sector (boo).

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Hi all. I tried to boot into recovery mode using OneKey Recovery but it says "The program cannot find the service partition. This function is currently unavailable"  Also, I have made a system backup on my D/ drive but I cannot locate the folder in my file explorer. However, the free space after I made the backup has decreased, so I know the backup file must be somewhere out there.  Please help. 

Answer:G485 unable to boot into recovery.

hi ming24,
Welcome to Lenovo Community Forums!
It may be that the link between the Lenovo hidden partition and the One key Software has been broken.
On Some threads here they were able to link back the Partition and the One key app.
Haven't tried this yet but I think the Lenovo Hidden Partition has to be the original one.
And for your back up.
You can check this photo as this is the default Directory where the Backup.wsi will be saved.
D:\Lenovo\OneKey App\OneKey Recovery\backup.wsi

Hope this info helps,
Best Regards
Solid Cruver

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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HiThe Gatway Window 7 laptop was short circuit on its power line last night. My nephew was turned it offToday, when turning it on, the laptop showed Window Error Recovery with options Start Window Normally and Safe Mode. Using both these options, the Window was unable to boot and turned to the black screen.Gatway did not provide any recovery disk or CD.How do I fix this? Thank you for your suggestions.Best Regards,Truc C. Nguyen

Answer:Window Error Recovery Unable to Boot

At this point, your best bet is probably to contact Gateway and have them send you a Windows installation disc. When you get one, try running startup repair off of it, and see if you can recover your system. If that doesn't work, you'll probably have to just reinstall Windows.

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Using XP home edition
The original error was read disk error, I used the recovery cds and the system booted up. I tried using the scan disc facility and the machine would not pass the checking free space 5% checked.
It then gave the read disk error again, now for approximately 8 hours it has been sitting at erasing all data from hard disc 1.
I realise I may have to repalce the hard drive, but do I just turn the machine off or is there some special way to exit this?

Answer:Unable to boot Satellite 5105 from recovery cds

Hi Lisa,

From what you say it sounds as if your hard drive is definitely u/s so there is no point in allowing the CHKDSK to continue any further. I think you need to replace the hard drive (or have an ASP do it for you if you prefer) and then re-install your system from the recovery CDs.


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After sucessful use of the recovery discs made from the machine itself,I then applied all the microsoft updates that were available to me.At this point the machine was working perfectly. I shut it down to go out and came back in the house 20 mins. later and was unable to boot. The display was completyly sectioned, garbled and unreadable and from what I could read it was asking to repair itself. I was unable to get that going. I then removed the hard drive and replaced it with a brand new one that I had already formatted but got the same result. I know that the hard drive is good as when put in another machine I am able to install any OS I care to with no problem. The machine at this point will not recognize the recovery disc or any other disc. I cannot get to the bios or the boot menu. When the problem arose initially, no hardware of any kind was replaced.
This is an E-machine ( yeah I know,not good) desktop series ET1641 using windows vista with 2 gigs of memory. My monitor is good as when I connect my other computer to it I get a perfect display.

If anyone can help me with this I would be most gratefull. At 78 years of age I thought I had seen most computer problems, but this is a new one on me.

Answer:unable to boot after sucessful recovery and update

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Hi. I have a pc running Windows 8.1 upgrade from Win 7. I was going to create a rescue disc for future use, but as happens, the drive will no longer boot and without the rescue disc, I cannot restart. The repair function will initiate but then stops and will progress no further even after an hour or so.I then tried to use the drive in a free docking bay to see if it would be possible to copy the ISO Image from its original location to create the rescue disc. I can see files on the disc but the drive is only showing 350gb of the total 2TB. Any help would be really appreciated, Thanks

Answer:HDD Recovery Problems, unable to boot to Desktop

What happens if you try to run the upgrade disk again?

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Hi, I have a Acer Aspire V3-772G Notebook. 
Yesterday I tried to boot up my computer, but I ended up getting the "INACCESSIBLE_BOOT_DEVICE" and then the computer restarts. This happens twice before putting me in the Auto Recovery menu.
I've tried various solutions online (including the AHCI thing that seemed to worked for everyone), but none seemed to work for me. Eventually I tried to force the computer to boot in safe mode which lead to problem A:
Problem A
The Immediate Problem "Recovery: Contains Errors"
What happened:
1) So I tried to get into safe mode, but i was unable to do it the normal way. Therefore I tried Option 3 from
(Normally, you can use the Startup Settings in the Auto Recovery to access it, but my safe mode wouldn't boot and it would just restart to the Auto Recovery)
2) This involved using the using the command "bcdedit /set {Identifier} safeboot minimal" (in my case my Identifier was "Default") in Command prompt (from the Auto Recovery menu)
3) After this I restarted the computer. To my dismay, the computer did not boot up in safe mode (it does not even show the Acer loading Screen), but only displayed a blue screen with this error.
Contains Error
4) Then it shuts down,rendering me unable to access the automatic recovery screen or even the BIOS.
Problem B
The Existing Problem "INACCESSIBLE_BOOT_DEVI... Read more

Answer:Unable to boot due to:"INACCESSIBLE_BOOT_DEVICE" and "Recovery: Contains errors"

Have seen a lot of issues with free space diminishing lately from others and really i dont understand why { Malware Viruses ? }.
There are many reasons and cures , mostly i think Hard Drive size to accomadate programs / games Etc / Sys Restore % / temps.
With yours : first mistake was - You Never Defrag a SSD Drive .  Its not required , you can have a Quick read here to some Options in SSD setups -
I have a Samsung 500 EVO and used the Samsung Software provided , and setup as above link suggests , within Performance Settings Set etc.
Then with Sys Restore off , No Pagefile ,Disabled Disk Indexing, and rely on a Acronis Backup Image.
My C:\ drive is currently showing 28Gig  hasnt waivered in 12 mths and D:\Drive 350 Gig  stores my personel stuff , remainder is used for Over Provisioning 50Gig. .....................NOTE : SSD is Partitioned as C: and D:
Have you tried removing the drive and reconnect and reboot = ?
"Translucent files"  eg: Opening Excell = are temp while you are writing to the program or have a file open - Quite Normal.
If you are thinking of formatting and starting again i agree this is a better option than chasing something unknown at this stage.
Also if Recovery Partition has errors , or something got deleted that shouldnt have.

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Hello Sevenforums.

Could you guys help diagnose my problem? and hopefully make my system boot again!
After installing approximately 96 updates on a fresh win 7 with most of its drivers in place, the PC will now bootloop indefinitely.

It loads up the "starting windows" and will then instantly flicker blue (not sure if bluescreen or welcome) and then go back to "logo screen" and startup windows.

I have tried to do system recovery through the original install disc and a win 7 repair disc, as well as running the F8 repair mode, but the 2 discs only load up until a black screen wtih a cursor appear (no further than this so far), and the built-in F8 recovery mode reports a problem communicating with some piece of hardware, giving me error code 0x0000000e9

Thanks in advance


*edit: i am able to move the cursor and so on during the black screen mode.

Answer:Computer unable to boot into windows 7 or recovery mode etc.

According to the specs of this pc ONLY the1TB drive is standard.
When you re-installed did you have the other HDD plugged in, (externally).
If you did and thats what that error code points to then thats whats giving you grief.


6 more replies
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Hello Sevenforums.

Could you guys help diagnose my problem? and hopefully make my system boot again!
After installing approximately 96 updates on a fresh win 7 with most of its drivers in place, the PC will now bootloop indefinitely.

It loads up the "starting windows" and will then instantly flicker blue (not sure if bluescreen or welcome) and then go back to "logo screen" and startup windows.

I have tried to do system recovery through the original install disc and a win 7 repair disc, as well as running the F8 repair mode, but the 2 discs only load up until a black screen wtih a cursor appear (no further than this so far), and the built-in F8 recovery mode reports a problem communicating with some piece of hardware, giving me error code 0x0000000e9

Thanks in advance


*edit: i am able to move the cursor and so on during the black screen mode.

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Is there any other way to access the R&R from boot? and what's the unattend answer file anyway?I'm trying to go to rescue and recovery from boot because my windows wouldn't load. It shows this message: "Windows could not parse or process unattend answer file [C:Windows\Panther]unattend.xml]. The answer file is invalid" I want to reinstall windows anyway so I tried going to the R and R page from boot: pressing the Thinkvantage button when it say "to interrupt normal setup... etc." I pressed the button and the message disappears, but it doesn't lead to the R & R page, it just starts windows normally. F8 leads only to more options of loading windows, like safe mode, etc. but non of them works because of the "unattend answer" file. How do I go to R&R if not through the thinkvantage button?What is unatend answer file anyway?

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OK, so after I resolved the issues I had with my Dell Latitude thanks to tsteele's post in this thread: get a call from my sister-in-law that she is having the same issue. I figure I can handle it no problem since I have done it already.Her Toshiba upon booting immediatley goes to the "windows failed to load properly...." Start Windows normally/Safe mode/etc. Where this issue differs is when you select any one of these options the BSOD flashes on/off so quickly I cannot catch the error message then the cycle repeats. I put in my XP disk and boot from the disk. It loads the drivers and just when it says Windows is starting I get a BSOD with 0x0000007B. I cannot get to the recovery console at all to attempt to uninstall the KB update.Need some guidance please. I can put her SATA drive in my external enclosure and see all her files. I can even open C\WINDOWS and see all the KB updates from 2/11/2010. Really would prefer not to backup and reformat if I do not have to.Thanks in advance for any guidance.Brian

Answer:KB977165 Issues XP - Unable to boot to recovery console

Did your sister have any known malware issues?

Would she know if she had malware issues?

This XP disk you refer that a MS Genuine XP CD or is it a disk that accompanied the purchase of a system?


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I ran the create recovery media to a flash drive. when i try to use it to boot in recovery mode it returns me to the main boot media pick list it has the following at the root Bootfactoryrecoveryusb.tagwinRE.wim unfortunately my orig drive cashed is there a way to make the flash bootable or make bootable dvd's with the image?

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My computer was infected with alueron.k and started showing messages that said the harddrive had crashed. I knew these messages were being produced by the virus and proceeded to boot into windows security essentials offline to scan and remove this virus.

After removing I noticed that I was unable to boot into windows 7.

I used my installation disk to get to the system recovery options menu.

Every option cannot find a valid install of windows 7.
In the recovery console typing "tree" for c: results in "no subfolders exist", which is NOT true because I can use the notepad saveas trick and see that all of my windows system files are still intact.

Am I fubar and need to install a clean copy of windows 7 or is there still options?

System restore, fixmbr, and fixboot all dont work.

Edit: my default boot drive has been changed from C to X, which is a 30 mb partition, which was automatically created when this all started happening..

Answer:Unable to boot win7, recovery console unresponsive

Hello Zhall and welcome to Seven Forums!

First boot to Command Prompt at Startup from your recovery CD.
At Command Prompt type following :
list disk
Then select disk where you installed Windows with command :
select disk #
(# is number of your disk)
list partition
Then select your System Reserved partition (System Reserved is 100MB partition) with following command :
select partition #
(# is number of your System Reserved partition from list partition command)
Then type :

Close Command Prompt and try to boot again.

I hope that will help

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Hi Friends,

Mine is Dell xps 13 ultrabook shipped with windows 7. I thought of installing ubuntu, so I unknowingly deleted recovery partition, formatted it and installed ubuntu. Now ubuntu is working fine. But in grub, I am not able to see windows. So I followed this tutorial How to Manually Repair Windows 7 Boot Loader Problems - How-To Geek to fix my windows. But it didnt work

In second screenshot, Windows 7 option didnt appear. I clicked next and did Startup repair which didnt help and then went to command prompt to execute the two commands

bootrec /fixmbr

bootrec /fixboot

The first command executed successfully but the second command gave me an error "the volume does not contain a recognized file system"

How can I recover my windows . Please help. I need windows badly


Answer:Deleted Recovery partition. Unable to boot into windows now.

Hi Rajeshksv37,

Welcome to SevenForums.

If you are in U.S.A, fill in the Media Request form and submit online.

Other than U.S.A., please contact DELL Technical Support in your country and request backup disc for your system.

DELL will send you the OS Reinstall Disk free of cost.

With it in hand, you may do a clean install and then install Ubuntu, Kubuntu or whatever.

Whatever other course you want to try, you are free to do it, but try to get the free OS reinstall disk from Dell. It will keep you in good stead.

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