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Satellite L500 telling me it isn't supported for windows 7 upgrade

Question: Satellite L500 telling me it isn't supported for windows 7 upgrade

I received my copy of the win7 upgrade today. having gone to install it, once it checks what type of computer i have, it tells me it isn't supported. clearly it is, otherwise i wouldn't have been able to order it to begin with.... anyone have any suggestions for me?

when i look at the properties of my computer, it just lists the model name as 'Toshiba Notebook', i figure this may have something to do with it, but i have no idea how to fix it

can anyone help?

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Preferred Solution: Satellite L500 telling me it isn't supported for windows 7 upgrade

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Answer: Satellite L500 telling me it isn't supported for windows 7 upgrade


I have a sattlite l500-128 laptop and im running windows 7 without any problem it detects al hardware automatic!
Can you start an clean installation? or is it not possible with a upgrade of windows 7?

which laptop do you have l500-*** ?

18 more replies
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I've a little problem... I wanted to install my Windows 7 Upgrade but after choosing my language I should choose the Model name of my notebook and the modell Satellite L500-N14 is not in the list.

Can anybody tell me what I have to do or what can I do now to go on with installing my Windows 7 Upgrade???

Answer:Satellite L500-14N - Windows 7 Upgrade


I can remember that month or two ago someone asked the same question but with Satellite L500D.
Can you please send us exact model number and offered numbers on upgrade DVD?

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Good afternoon,

I have just upgraded to Windows 10 on my Satellite L500 and have noticed that none of the FN keys are working.
Is there any driver which; A is available and B where can this be downloaded.

Thank you

Answer:Satellite L500 - FN keys not working after windows 10 upgrade

Usually the Win 10 drivers can be downloaded here but only for Win 10 supported units

Unfortunately, the L500 isn’t listed a Win 10 supported notebook model.

2 more replies
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Satellite L500-PSLJ3E, upgrade to Windows 7 64bit and none of my function keys work with the fn keys. Value Added Package and Flash Cards Support Utility are installed.

Does somebody know how can I solve it?

thank you very much,

Answer:Satellite L500 - FN keys don't work after Windows 7 upgrade


Have you installed the newest tools from the Toshiba page? If you install both VAP must be installed first and then Flash Cards Support Utility.

Furthermore I would try to clean the registry using CCleaner.

Here in forum are already some threads about this issue. You should also use the forum search.

1 more replies
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I have updatet my Toshiba Satellite L500-20X to Windows 8.
Unfortunately, since this update my WLAN Switch no longer works. All function keys work to F7, only F8 (WLAN switch) and F9 (touchpad) no longer work.

What can I do?

Thanks in advance.

Kind regards

Answer:Satellite L500-20X - WLAN switch doesn't work after Windows 8 Upgrade

Satellite L500 is not Win 8 upgrade supported? so I think the problem is a missing driver or software?

As far as I know in order to use the FN buttons the Value Added Package for Win 8 needs to be installed.
Check other driver area for Toshiba notebook series supporting the Win 8.
Maybe you could use the VAP released for other series.

4 more replies
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I have an 4-5 years old Toshiba L500-128 and I'd like to upgrade the CPU. Atm I have a Core 2 Duo T6500. I know that I can put a T9500 in it, but if possible I'd like to put even a better one. So I have a few questions:

1) Can I put a CPU with 1066 FSB speed and will it work? T6500 has 800 FSB.
2) Can I put a CPU with 44 or 45W TDP? T6500 has 35W.
3) If answer is yes to both previous questions, can I put a CPU with 1066 FSB and 45W?

Is possible I'd like to put something like T9900 or even a Quad Core.

Thanks in advance :)

Answer:CPU upgrade for Satellite L500-128

>1) Can I put a CPU with 1066 FSB speed and will it work? T6500 has 800 FSB.

In my opinion you should check the chipset compatibility and the CPU support.
As far as I know the notebook?s motherboard supports the Mobile Intel GM45 Express Chipset

On Intel Ark page I could find the Intel mobile GM45 chipset specs and compatible products:

However, fact is that new CPU needs to be supported by the chipset and BIOS.
If one of the parts (chipset or BIOS) would not support the new CPU, the notebook will not boot up.

Additionally you should also know that notebook manufacturers don?t support CPUs upgrade.
What does this mean exactly?

This means that even if the chipset would support new CPU, the BIOS could be the troublemaker and would not support the upgraded CPU. From my long experience, there are no information about the BIOS support. Therefore the CPU upgrade is always an risky procedure. Maybe it will work, maybe not?

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Hi I have this laptop and I want to know if I can do hardware upgrade (cpu , gpu , memory etc.)

Also I want to ask if i can put this cpu " i3-330M 2.13Ghz socket PGA98A " its from another L 500 but I don't know more .

Thanks .

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i have satelite series L500-14X and i'd like to upgrate my processor unit. I'd like to tell me about their compatible processor recommended

Answer:CPU Upgrade on Satellite L500-14X


I investigated a little bit and it seems that your notebook supports the Mobile Intel GM45 Express Chipset

According to the Intel page:

the chipset supports the:

? Intel? Core?2 Extreme Processor X9100 (6M Cache, 3.06 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor T9400 (6M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor T9600 (6M Cache, 2.80 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P9500 (6M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P8600 (3M Cache, 2.40 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P8400 (3M Cache, 2.26 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor 575 (1M Cache, 2.00 GHz, 667 MHz FSB)
? Intel? Celeron? Processor 585 (1M Cache, 2.16 GHz, 667 MHz FSB)
? Intel? Core?2 Extreme Processor QX9300 (12M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor T9800 (6M Cache, 2.93 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P8700 (3M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Quad Processor Q9100 (12M Cache, 2.26 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor T1700 (1M Cache, 1.83 GHz, 667 MHz FSB)
? Intel? Core?2 Duo Processor T9550 (6M Cache, 2.66 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor T3100 (1M Cache, 1.90 GHz, 800 MHz FSB)
? Intel? Core?2 Duo Processor P9600 (6M Cache, 2.66 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor T1600 (1M Cache, 1.66 GHz, 667 MHz FSB)
? Intel? Core?2 Duo ... Read more

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Im looking to upgrade my Toshiba L500-1ZP
Upgrade includes 2 x 4GB DDR3 1066Mhz a SSD 500GB and changing out the current i3 330M with an i5 580M (tdp on both is 35W)

The only problem im walking against is Bios support for the i5 580M
Did Toshiba make 1 bios version for ALL L500 series laptops?
ifso can any one tell me if there is a toshiba l500 series laptop with a i5 580m cpu?

Thanks in advanced?

Answer:RAM upgrade of Satellite L500

not sure about the bios, but you might wanna make sure that the i3 die is the same as the i5 die (in shape and size). It should be because mobile i3/5/7's are basically all the same 2c4t with different clocks and cache amounts

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Can someone tell me which processors I can upgrade to. Currently I have an Intel T4300 in a Satellite L500-19X running windows 7

Answer:Satellite L500-19X - Processor Upgrade

As you probably know CPU upgrade is not supported so it is not so easy as you probably think, I mean if you want a list with processors that you can use.

More about that you can read on
I just hope someone has made such upgrade and can post report about it.

In my opinion there is no reason for such critical upgrade. You can upgrade RAM to maximum and maybe use faster HDD to get more performance. Everything else can be pretty risky.

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is possible to upgrade the i3 processor in the Satellite L500-1WH to i5 processor?

I have an i5 processor from a laptop HP and i want to upgrade the Toshiba, if it is possible.


Answer:Satellite L500-1WH is upgrade to i5 processor possible?


Such similar questions have been posted in the past. If you would use the forum?s advanced search option, you will get lot of threads about this theme.

First of all you have to know that notebook manufacturers (no matter what manufacturer) don?t support CPU upgrades officially.
In case you would like to upgrade the CPU, you can do it at your own risk.

Secondly you should check the chipset which is used in the notebook.
I guess this unit supports an Intel HM55 chipset.

I found info about CPUs which are supported by HM55 chipset (click on compatible products)

But even if you would choose one of the mentioned and supported CPUs, the BIOS might not support it because the BIOS was designed and modified for the L500 and not tested with other hardware parts.

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Hi everyone, New on here so I hope someone can help.

I recently bought a Satellite L500 with Vista OS. I upgraded to Windows 7 with a Toshiba upgrade disk. After upgrading I could no longer use the FN keys to turn my touchpad back on.
I had to get a bluetooth mouse to be able to use a pointing device. Can anyone help me to get the FN keys working again.
Thanks in advance. Mickbarker57.

Answer:Satellite L500 and WIn7 upgrade - cannot use FN+F9

Do you have problem with FN+F9 only or flash cards don't work at all?
Have you tried to check mouse properties and use option enable/disable there?

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Hi, I have a Toshiba Satellite L500-22R with a ATI Mobiliti Radeon HD 5145.

I want to install new drivers for my card, but Toshiba doesn?t upgrade the driver since 2009 (version 8.653.0.0) and the oficial driver version for ATI is 13.1. The problem is that i can install from AMD page because there is a compatibility problem with hardware.

Someone can help me? I want to upgrade my driver version and i can?t understand this situation.

Answer:Satellite L500-22R - ATI driver upgrade


Here is a AMD page providing this info:

+The following notebooks *are not compatible* with this release:+
+? Any notebook launched after this driver release+
+? Toshiba notebooks (please contact the notebook OEM for driver support for these notebooks)+
+? Sony VAIO notebooks (please contact the notebook OEM for driver support for these notebooks)+
+? Panasonic notebooks (please contact the notebook OEM for driver support for these notebooks)+

In some cases its possible to install such driver but you will have to do that manually from device manager. There you have to click on graphic card, have to choose the Advanced installation procedure which helps you to point to the driver folder which you downloaded from the AMD page. The driver folder should contain dll and ini files. Such files are needed for driver update.

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I have a SATELLITE L500-125, and I asked Toshiba Nl if i can make upgrade from VIsta to WIN7.
The 1st asnswer was as below:

We do not support upgrading a Windows Vista notebook to Windows 7. When you are in possession of a Windows 7 license, you can download the drivers (if available) from our website:

*_*However, we cannot guarantee your notebook will work with Windows 7, since we did not test this.*_*



For a complete and confirmed answer to this question, we advise you to contact our technical helpdesk:

0900 - 1000 100, choose for option 2



Answer:Satellite L500-125 - WIN7 upgrade

Hey if Toshiba offers Win7 drivers this is evidence that you can run Win7 on your notebook.
I have installed Win7 on old L300 and it runs perfectly.

Install Win7, install all necessary drivers, tools and utilities and everything will be OK.

If you need some assistance with Win7 installation let us know.

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I have a Satellite L500-1QE and i want to know if i can change my processor to something new, because now i'm using Dual-Core 2.2Ghz T4400.

(I don't know a lot about upgrades thats why i'm asking)

Thanks in advance.

Answer:Processor upgrade on Satellite L500-1QE


You should ensure that new CPU would be handled by the chipset built in the notebook.
I think your notebook supports the Mobile Intel(R) GM45 Express Chipset.

I checked the Intel page for compatible CPUs and it looks like these CPUs would be supported by chipset:
? Intel? Core?2 Extreme Processor X9100 (6M Cache, 3.06 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor T9400 (6M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor T9600 (6M Cache, 2.80 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P9500 (6M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P8600 (3M Cache, 2.40 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P8400 (3M Cache, 2.26 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor 575 (1M Cache, 2.00 GHz, 667 MHz FSB)
? Intel? Celeron? Processor 585 (1M Cache, 2.16 GHz, 667 MHz FSB)
? Intel? Core?2 Extreme Processor QX9300 (12M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor T9800 (6M Cache, 2.93 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P8700 (3M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Quad Processor Q9100 (12M Cache, 2.26 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor T1700 (1M Cache, 1.83 GHz, 667 MHz FSB)
? Intel? Core?2 Duo Processor T9550 (6M Cache, 2.66 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor T3100 (1M Cache, 1.90 GHz, 800 MHz FSB)
? Intel? Core?2 Duo Processor P9600 (6M Cache, 2.66 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor T1600 (1M Cache, 1.66 GHz, 667 MHz FSB)
? Inte... Read more

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I have a Satellite Pro L500-1DO and would like to know if I can upgrade the Graphic Board (now an ATI Mobility Radeon HD 4600 1024 MB) to at least a 2 GB one.

Is it possibile and which model is suggested?
Thanks a lot


Answer:Satellite Pro L500-1DO - Can I upgrade graphic card?

This was discussed many times here in the forum and no, the GPU replacement / upgrade isn?t possible.

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My laptop is Satellite L500-13T

I did upgrade to WINT from VISTA using official TSB upgrade disk.
It looks something was wrong. WIN7 installed correctly but unfortunately all installed programs and settings are gone.
I also see that during the upgrade $directories on partitions C: and E were created; the older programs and files are there.

Few questions:

1. Is there a way to return the programs back?
2. How to create the recovery disks now under WIN7 because there is no TOSHIBA RECOVERY CREATOR anymore ?

Answer:Satellite L500-13T: all programs & settings are gone after Win 7 upgrade

Hi mate

Did you read the manual which was delivered with the notebook and with the Win 7 upgrade disk?

After a Win 7 upgrade you have to put additional the disk with the upgrade tools which came with the Win 7 upgrade disk.

> 2. How to create the recovery disks now under WIN7 because there is no TOSHIBA RECOVERY CREATOR anymore?
This is not possible since the recovery disk should be created at the beginning running the OS preinstalled by Toshiba.

As far as I know this cannot be downloaded.

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after upgrating my laptop to Win 8 the battery stops charging...
the message says..."pluged but not charging"....

Any suggestion........exept to reinstall win7...??

Answer:Satellite L500-14X - Battery does not charge after upgrade to Win 8


Usually there is no big difference between the Win 7 and Win 8 so I really don?t understand why this battery issue should be related to Win 8.
In my opinion its not Win 8 problem and I think even if you would install Win 7, this issue would not be solved?

Try this:
Disconnect the AC adaptor and remove the battery
Now leave the notebook disconnected for a longer period of time (10 hours)
Then press and hold power button 30 sec long and then connect both parts.
The Ac adaptor should be connected for a longer period of time to allow the system to pre-charge the Battery

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My L500-1kk came with the following memory specifications:

Memory standard : 4,096 (2,048 + 2,048) MB
maximum expandability : 8,192 MB
technology : DDR2 RAM (800 MHz)

Expansion 2 ? memory slots (1 to configure)

1. Now I need to upgrade my system to 8GB, since it says that my system has 2x memory slots, and that it is (2,048 + 2,048) MB, does this mean that I need to replace the original modules with 4GB modules?

2. What does (1 to configure) mean? is this an empty slot where I can add a 4GB module?

3. What else do I need to know about adding memory to my system?


Answer:Satellite L500-1KK - Memory Module Upgrade


If you want to upgrade to 8GB RAM, you have to remove both (current) 2GB modules and buy two 4GB modules.

As you already wrote in memory specifications, you need DDR2 RAM 800MHz.

You can buy new memory modules from an ASP or you check some online shops. Kingston makes also good RAM modules.

Interesting information about RAM upgrade you can also find in your user manual!

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I need help.
After trying to upgrade ram, my laptop refusing to turn on.

Answer:After RAM upgrade Satellite L500 doesn't turn on

I presume you use non-compatible memory modules.
Can you please post exact notebook model and RAM that you use?

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I successfully upgraded Windows 7 from my OEM Vista yesterday.
What if in the future, I need to reinstall the whole system?
Can I re-activate Win 7 after the new installation?

PS. My OEM Vista is 64 bit version and my win 7 is the ultimate 64 bit upgrade version


Answer:Satellite L500-126: Win7 upgrade -can I re-activateit after new installation?

I hope I understand your question right so here is what I know about it:
When you upgrade original preinstalled Vista you don't need to activate Win7 but if you make clean Win7 installation then you must activate preinstalled version.

With other words to have activations-free Win7 you must install Vista at first using Toshiba recovery DVD and then upgrade it to Win7.

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I have just received thir bulletin


Data di ultima modifica 06/29/10
Ragione Sociale Toshiba
Tipo BIOS Update
Sottotipo windows-based
Taglia - Dimensioni (Kb) 2679
Versione 2.10-WIN
Lingua Universal
****one World Wide
Descrizione This Bios Update adds increased functionality to your system.

Plese suggest upgrade bios ? It'dangerous? now notebook works OK

Answer:BIOS upgrade on Satellite Pro L500 (PSLS4E-00C00HIT)

If everything works well and if you didn?t notice some serious problem there is no reason for update.
It is OK to be informed about available updates but the question is if they MUST be installed.

Generally speaking BIOS update is not dangerous but for some reason it can be screwed up and then you will have big problem.
My advice is: do not touch well running system.

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I need the update for the Toshiba L500-1CQ graphics card driver. I cannot find it anywhere I tried on one of the toshiba websites to find it but they didn't have the 1CQ series.

So please I really need this driver update.

Answer:Satellite L500-1CQ - graphics card driver upgrade

But they should have PSLS0E model.
Check it again please.

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After a successful BIOS Update to 2.1 two of my three USB Ports aren't working anymore. Is there a way to downgrade to previous BIOS? Or what else could cause this problem?

System is a Satellite L500-153 (PSJ3E)

Message was edited by: koocho

Answer:After BIOS upgrade USB Ports not recognized on Satellite L500


Have you tried resetting the BIOS to default settings?

Power on the notebook and press F2 to enter the BIOS, then set the defaults (It is key F9 I think).

Also try other USB devices such as a USB Mouse or Keyboard, maybe your USB device is drawing too much power or has a problem.

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I just recived this bullettin....

FTP-URL frmwre-20091217163803.html

Data di ultima modifica 05/26/10
Ragione Sociale Toshiba
Tipo Firmware Update
Sottotipo TS-L633C / TS-L633Y
Taglia - Dimensioni (Kb) 2
Versione TO03 - TF03
Lingua Universal
****one World Wide
Descrizione TF03/TO03: It was updated for the countermeasure against the distorted audio sound issue on CD playback under Windows 7
TF02/TO02: It was updated for the countermeasure against the issue that the recovery disc can not be created correctly with Toshiba Recovery CD creator.
Modello Satellite L500, Satellite L555, Satellite L550, Satellite Pro L550, Satellite L505, Satellite Pro L500
Sistema operativo Windows 7 - 32 Bit

What means? Do you suggest upgrade?

Answer:Re: Upgrade firmware for Satellite Pro L500 PSLS4E-00C00HIT

> Do you suggest upgrade?
No. If everything works well don?t change anything.

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i have L500-12T and i upgrade to WIN 7 64 bit.
After the upgrade the FN key not working and i can't turn on the wireless card .

So i can't surf with the wireless.
I download all the driver that i found on the site of toshiba and it's still not working.

What i can do ?

Answer:Satellite L500-12t: FN buttons issue after Win7 64bit upgrade


I think you didn?t install the needed Toshiba software.
You have to install the VAP (value added package) and have to install the Flash Card Support Utility!

Be aware of this


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I just read bulletin boar for upgrade


Data di ultima modifica 07/05/10

Tipo Wireless Lan Driver

Please sugget upgrade or not ?
I have nothing proble wit wirless connected to Vodafone Statio at this moment....

Answer:WLAN Driver upgrade on Satellite Pro L500 (PSLS4E-00C00HIT)

WLAN upgrade is OK and you can do this anytime you want.
For this visit Toshiba WLAN portal under

There you can find latest WLAN driver.

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Satellite L500-1WP

After update from Windows 8 to 8.1 my external USB 3.0 disk do not work.
Windows message: "Device not recognized".

Answer:Satellite L500-1WP: after Win8.1 upgrade external USB 3.0 disk doesn't work


I guess you are talking about external HDD which supports the USB 3.0 standard.

Did you try to connect the external HDD to another USB ports?
Do the USB ports work properly in connection with other USB devices?

Does the USB 3.0 device support Win 8.1?

You should check this.

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I need to upgrade the hard drive of my Toshiba Satellite M70-258.
I would like to know what is the maximum size of the drive that i can install.
I would like to know if it's suportts Sata Drives.

Thank you in advance.

Best Regards,

Fernando Silva

Answer:Satellite M70-258: HDD upgrade question - What is the max supported size

The problem is that there are no official informations about the max HDD size on different notebooks series. So we can only speculate about the supported sizes.

But I?ve found this topic here in the forum:

The user has updated the own M70 with the 160GB HDD Toshiba MK1637GSX and it works.
So maybe this info helps a little bit.


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Hi i am a new user and i am using a Toshiba Sat U-200-115. I want to upgrade it, and i am planning to do a 4 gig upgrade.

What i want to know, although it said this laptop supports 4 Gig upgrade, but this comp is using a DDR2 533 MHz memory. Whereas from Toshiba website, i can see only 1 Gig memory slot available with this clock speed and a 2 Gig DDR2 available with 667 MHz clock speed. What i want to know, if i want to upgrade to 4 Gig, will a memory with clock higher clock speed (667 instead of, 533) would work on this machine?


Answer:Memory upgrade for Satellite U200: Are modules supported with 667mhz?

It is possible that it works with 667mhz memory modules, but why don't you just use 533mhz? Both slots support this. It depends on chipset which mhz modules are supported anyway.

So, just make sure the modules have the following specifications:

DDR2 533MHz (PC2-4200) 200-PIN SODIMM

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My friend got this message saying to upgrade:

"Install a new build of Windows now"
"This build of windows has expired, so your PC will restart every few hours, and eventually will fail to start. Go online for more information."

But we've tried everything and nothing seems to work, and everytime we try to check for new updates in the control panel we get this error code "0x80072efd".

Build of Windows 10 that we're currently using is 9926.

Any help is appreciated!!

Answer:Windows 10 is telling me to upgrade my build, but I can't.

That message appears after a Technical preview has "expired" to confirm, is there a watermark in bottom right corner with the build No, if so what is it


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Windows upgrade stalls and tells me I must uninstall Rescue and Recovery because it is incompatible.  Do I want to do this?  What does that mean for future recovery efforts?  


Go to Solution.

Answer:Windows 10 upgrade telling me to uninstall Rescue and Recovery

HiR&R application doesn't work under win10. New OS has its own recovery features.

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i can't install Windows 8.1 (Windows 8 is running successfull). Is this "by design" (maybe missing support for things like PAE, NX or SSE2. see

Thanks for help


Answer:Satellite L500-1C7 and Windows 8.1

If Win 8 runs on your notebook properly, then it should be possible to upgrade the Win 8 to Windows 8.1 too…

In order to get Win 8.1, install all Win 8 updates and then access the Windows Store to get the Win 8.1 update.

It should be possible to install the Win 8.1 update in case Win 8 is already up to date.

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I changed my operating system to windows 8 64bit , all hardware defined by windows except chipset & blutooth (I defined them once from Windows 7 another time from latest model like L830). but the function key not working (for wirekess/blutooth on/off ).

Is there any drivers for L500-21T for windows 8 64bit or from specific new compatible models drivers?

Answer:Satellite L500-21T & Windows 8 64-bit

> Is there any drivers for L500-21T for windows 8 64bit...
On you can check if your notebook is supported for Win8 OS.

One more thing: your notebook has Intel HM55 Express Chipset. Interesting is that Tecra A11 with part number PTSE0E has the same chipset and it is supported for Win8 so you can try to use chipset driver offered for this Tecra notebook.

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I am planning to upgrade to WinXP Pro soon but I seem to have run into a problem. I plan on upgrading as opposed to full install because I can purchase WinXP Pro Upgrade from school for $25 (full version not available unfortunately). So, to make sure that none of my software or hardware will create an problem in the upgrade, I ran Microsoft XP Upgrade Advisor. The Upgrade Advisor is telling me that my version of Win98 is not supported for upgrade. The exact message is as follows:

Blocking Issues

Unsupported Operating System Version
The version of Windows running is not supported. Setup can only upgrade
official releases. Setup will now exit.(the last part of course being the text message I would presumably receive if I were to attempt an upgrade)

See attachment for full Upgrade Advisor report.

For one I would like to know why Upgrade Advisor is telling me that Win98 on my machine is not supported. Could it be because I originally loaded Win95 and upgraded to Win98?

Also, I would like opinions on wether or not this will actually prevent me from upgrading. Especially if you have run into this problem.

Thanks for any advice.

Answer:Windows XP Upgrade Advisor Says Win98 not supported for upgrade.

That would be my guess that it will not upgrade an upgrade. That's what I thought when I read "official releases" in the log file.

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Hello everyone!

I just purchased a Sat Pro L500-196 which comes with Windows7 installed.

However for the use of older software which I need for my work, I want to install the Windows XP from my old laptop.
I want to setup a dual-boot environment so I can use Win7 for most of the time but be able to boot into XP whenever I need to.

The support page for this model lists 96 drivers for WinXP for this modell.
Which of these drivers do I really need?
And are there any instructions in which order install them? Or can I download/order a cd (or cd-image) with all drivers for WinXP

As far as i know, after installing WinXP on a second partition, I need a Windows7 installation-DVD to repair the boot manager.
Otherwise only WinXP sill start.
My laptop came without such a DVD, there is just a recovery partition.
Is it possible to use the recovery-system to make Win7 start again or do I really need a Win7 DVD?

Thanks in advance,
Juergen from Germany

Answer:Re: Satellite Pro L500-196: Which drivers for Windows XP

>The support page for this model lists 96 drivers for WinXP for this modell.
>Which of these drivers do I really need?
There is no special installation order needed?
But I would start with common drivers like:
Display driver, LAN driver, Wlan driver, Modem driver, Card Reader Controller, touchpad driver, etc?.

The Controls driver should be installed before Controls (utility)?.
Try it simply?.

>As far as i know, after installing WinXP on a second partition, I need a Windows7 installation-DVD to repair the boot manager.
This is right?. I had the same issue with Vista and had to boot Vista DVD in order to repair the Vista boot manager

>Is it possible to use the recovery-system to make Win7 start again or do I really need a Win7 DVD?
No because it?s not the same.
The recovery image will format the HDD and partitions and will erase the installed Win XP.

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I just bought this laptop, and if I knew that it does not support XP, that it has only drivers for Vista I doubt, better yet I know that I would not take Toshiba.

There's no warning thas says "Vista only" or something similar, at least not in my contry and it was unpacked.

The problem is that I have only XP and I do not like VIsta at all, so is there any drivers for XP?

I couldn't find any drivers for XP, there is no drivers even for Win7, only for Vista.


Answer:Satellite L500-12P - Where can I get Windows XP drivers?


In my opinion Windows XP is pretty old OS and is the past. Vista is the future and in few days it will be Windows 7.

So you should be happy if your notebook runs properly with preinstalled Vista. The notebook is fast enough for this OS and with new SP2 it runs faster as without SP. Furthermore you can switch to classic mode and then it looks like XP.
Have you check this?

If you really want XP you have to collect drivers yourself on external websites, like Intel, Realtek and so far.


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My new laptop is Satellite L500-1KK and I can not find WinXP drivers for it. I hope to find a good help


Answer:Satellite L500-1KK - Need Windows XP drivers


The Satellite L500-1KK belongs to the PSLJTE series and therefore you can find all drivers on the Toshiba page: > Support & Downloads > Download Drivers

I have checked the page and it seems that all XP drivers are available.

But why you want to change the OS? Are you not satisfied with the Toshiba preinstalled OS?


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I have a toshiba satellite l500-02f and I have windows 7 32bit intalled.

I have programs such as adobe premiere pro cs5 and adobe after effect cs5, but I cannot install them because I have windows 7 32bit.

So I would like to know if it's possible to back up my files and programs in my laptop, then upgrading windows 7 32bit to a windows 7 64bit in the toshiba satellite l500-02f ?

Thank you.

Answer:Can Windows 7 64-bit work on Satellite L500-02F?


I found your notebook on Canadian support page and it is supported for Win7 64bit. With other words you can download drivers from download page -

Check it out.

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What about Drivers for Windows XP (32-Bit)?

On the Toshiba Driver Site for this product there are only drivers vor vista 32 bit and vista 64 bit...

where can I find drivers for Win XP??? Or do the Vista drivers work for Win XP, too??

I cannot test it now because I first want to ensure that it will work with win xp, after I wanted to install it..

Answer:Satellite L500-164 Drivers for Windows XP?


The Satellite L500 doesn?t support Windows XP, it supports only Vista 32bit and Vista 64bit. Windows XP is pretty old OS, it? the past. Now it?s Windows Vista or Windows 7.

If you want to install XP you have to collect the drivers by yourself on external websites, like Intel, Realtek and so far.

But to be honest be happy with preinstalled OS. All new notebooks are fast enough for Vista. ;)


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Windows 7 officially launched today and I was wondering if the drivers will be available for my L500 laptop any time soon.
The reason I ask is because I bought the Windows 7 Ultimate and want to implement it on my laptop.

I've been using Vista drivers but ofcourse some bugs occur every now and then. Especially the Toshiva Value Added Package / Flash Card Button support giving me a hard time.
There aren't any drivers for the ATI Mobility Radeon 4570 since it's a new chipset so I editted my own driver by rewriting the INI file inside the driver folder. Setting it to my hardware ID.

But anyway, when I bought the laptop it had some kind of folder with it stating that I can upgrade my laptop to Windows 7. Allthough no drivers are available yet.

I'm probably asking the obvious but is there a date set for the drivers to be available ?

I'm sorry if this post has been answered elsewhere. I didn't manage to find an answer.

Thanks in advance.

Answer:Satellite L500-128 and Windows 7 drivers

Your laptop model will definitely be supported for Win7 and I am pretty sure drivers, tools and utilities will be available soon.
I don't believe anyone here can say for sure when exactly but I think next days they should be available for download.

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Recently I have bought Satellite L500 with Windows Vista. I hope Toshiba make the Windows 7 drivers soon so I can install Windows 7 Professional on my laptop. Why does it take so long?

Would the drivers come I an few weeks or must we wait till next year?

Greats, from the netherlands!!

Answer:Satellite L500-128 - When can I get Windows 7 drivers?


I think i have found windows 7 drivers for the l500 serie.
My laptop have almost the same specfication as the usa Satellite L500-ST2522 !

Follow this link and press downloads: rpn=PSLU0U&modelFilter=L500-ST2522&selCategory=3&selFamily=1073768663
I go to test it soon!!



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I have bought a new Satellite L500-1PU and tried to load Windows XP and it gave me a blue screen twice.
What could be the problem? If I were to buy an Operating system should it be 32 bit or 64 bit. Please help (They dont come preloaded like the rest in its family)

Answer:Cannot load Windows XP on Satellite L500-1PU

Any suggestions?

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I have a satellite L500-02F with windows 7 and I would like to downgrade to Windows XP, but on the Toshiba web site there is only driver for windows 7.
I have found a web site where I can download or buy a cd with the driver for it, but I'm not sure the driver will be good.

Thank to help me if you can

+Message was edited: Link has been removed - not allowed+

Answer:Satellite L500-02F - Drivers for Windows XP?

It seems that SATELLITE L500-02F PSLS0C-02F012 belongs to Toshiba Canadian series.
Indeed, there are only Win 7 drivers.

But you can check the Toshiba European driver page.

There you will find different L500 models and there are some Win XP drivers which could work in connection with you L500 series.

Some single missing drivers you could collect at you own hand?

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I gonna upgrade my system to windows 7 64 bit, however the windows 7 64 Bit drivers are currently not available for L500-126.
I noticed that the windows 7 32 bit drivers have been available since last week, I am wondering when the win7 64 bit drivers would be ready?


Answer:Satellite L500-126 and Windows 7 64 Bit Drivers

For my L500-164 I used all Vsta x64 drivers for windows 7. They work.
You could give it a try.


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Apologies if this isn't the right forum. Not sure if this is purely for those laptops upgraded through the official Update programme.

But anyway, I have a Satellite L500-1ZR which isn't covered by the official programme so I went and updated my laptop directly through Microsoft. Everything works perfectly so far. However, Windows has installed its own drivers for my Radeon Mobility HD 4500 series and I would prefer to use the ATI drivers. As is normal, I can't install the drivers directly from the ATI website but when I try to install drivers through the Catalyst Install Manager that is on the Toshiba website, as I've always done in the past, it claims that it can't find any installable content.

Is there any way around this or is it a matter of waiting (and hoping) that Toshiba release Windows 8 drivers?

Answer:Satellite L500 - Windows 8 GPU Drivers

Here is a nice thread about Win 8 supported notebook series:

Check if your series is listed.
If its listed, it will get Win 8 drivers

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I have a L500-19X supplied with Windows 7 trial which has now expired. Can I easily load XP Pro to replace?

I would appreciate jargon free replies as I am a computor dummy.

Answer:Satellite L500-19X - Change from Windows 7 to XP Pro


Before installing Windows xp, check if Win Xp drivers are available for your model:

If there are no drivers, it's useless to install Xp. You have to look for them in the web and most of them are not existing.

By the way, if you use a laptop with supplied Windows, there is no expiration.

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I've just bought 2 satellite L500 1xl/1xj second hand with a view to re selling one and keeping the other.

Problem is both have the HDD pulled from them and I have no installation CDs to re install Windows 7.
How can I do this without the CDs or original HDD?

Answer:Satellite L500 - how to install Windows 7 on new HDD

> i have no installation cds to re install windows 7, how can i do this without the cds or original hdd ???

Get Windows copy disk and install, all drivers are available on the [Toshiba driver page|] You can also buy a [Recovery disk|] I don't see any other options to do.

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I bought a Satellite L500 with Vista as the os. I upgraded to win 7 using the Toshiba upgrade disc I was sent. Since installing Windows 7 my laptop freezes at any time.
Ctrl-alt-del do nothing.

My only option is to turn it off with the power button. I have installed all the available drivers from the Toshiba site but to no avail. Also, since installing Win 7 the FN key does not work, the touch pad won't work and the eco utility won't work. I have checked all the drivers that I can find and reinstalled or tried to update them. I have looked at the settings for the mouse and pointing device and it all says its working.

I think it is because I can't turn it on with the FN key- FN+F9. I can mute the volume now with FN+ESC (couldn?t a few days ago) I can use the FN key to sleep and lock the laptop but the dim/ brightness keys don't work. It seems they work up to F5 only.
Any help would be greatly appreciated.


Answer:Satellite L500 - several issues with Windows 7

Hi joey,

Can you find any information in Windows event viewer about this freeze?

You should check the device manager for unknown devices or yellow exclamation marks. Maybe it?s a driver issue.

Regarding the FN keys you have to install Toshiba Value Added Package and Flash Cards Support Utility. They are required for FN keys and then you are able to enable/disable the touchpad (FN+F9).

Last but not least check the Toshiba page for a Windows 7 version of Eco Utility.

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hi people,

I Have Toshiba Satellite L500 Model and run Windows 7, currently. Now, I want to Install Windows XP on it , I checked that all drivers are available on Toshiba page.
So teach me how to install Xp successfully.

Thanks in advance

Answer:Windows XP installation on Satellite L500


if you want to install Xp on your computer, you need to change Sata Controller in Bios ,,Compatible,, otherwise you will meet a blue screen during installation. It's because of AHCI drivers Then after installation, you can download and install Storage Manager and return AHCi mode in Bios. You can also integrate them into Windows disk.

You can read here:

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I've been willing to format my old satellite L500- 1QV but I don't have a dvd so I was trying to download windows 7 from the microsoft web site and i've also downloaded the windows 7 usb/dvd tool. microsoft is asking me for the key product but right after i click in order to accept the key ive put in, then it tells me there is an error with my download and that i have to contact the producers to get the drivers i need.
on the toshiba support part of the website, the are so many divers and i have no idea if any of them are useful for what i need to do.. or if there are any others way to do it, id be greatfull to know.

please hepl!

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My L500 19X had Windows 7 trial which has now expired. Any problems re-loading with XP Pro which I prefer?

Answer:Satellite L500-19X - Windows 7 trial now expired


Go to the Toshiba driver page and check if the drivers for Windows xp are avalaible:

Talking about Windows trial, you can activate it buying the serial number.

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Although FN buttons working, when I bought this computer first I was seeing a panel and shows FN operations. However, now I can not see this panel when I push to FN button. I don t know what happen and how can I solve this problem. I unistalled vap and installed again.

Can anyone help me?

Answer:Satellite L500-1UU - Can't see FN cards on Windows 7 64bit


try to install Flashcard support utility [Toshiba drivers|] You can also try to restart flashcard support in Toshiba utility folder (go start-Toshiba utility)

Message was edited by: Jeka-IL

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My nephew owns this 1 year old laptop and asked me for help yesterday.
There is a permanent eggtimer on the mouse cursor and clicking trackpad or any key does nothing.

I ctrl, alt, del to open and select task manager but then the thing freezes. depowering then the only solution.
I could not access my computer or start/ programs etc. clicking anything does nothing.

I booted in safe mode with networking and updated & ran several programs - super antispyware, spybot, ccleaner & anti malwarebytes. the latter found some stuff but no importance or anything was reported by any.

He has no recovery discs as none were supplied. he never made the recovery discs as advised when new So i tried to make a set of discs but it was unable to read some files and i had to abort the operation.
I downloaded and ran system mechanic but this found no real problems.

When i try to open my computer the response is a long time in coming and opens up a m/s windows help page only. It advises system restore but there ar no restore points available.

When i tried running avg it was behaving "very weird" to say the least. i uninstalled this too.

I uninstalled several toolbars and gaming stuff that my nephew had but for all of my efforts, above the situation remains the same. I'm now making a windows repair disc and will try that to see if it helps.

I put the disc in and rebooted with poor results. it asked me to reinstall windows and i accepted. i then, a long time l... Read more

Answer:Satellite L500 does not boot up - Windows issue?

>I think i need a new windows 7 (64) disc or a recovery dvd set from toshiba.
> Any thoughts on recovering a bad situation would be most welcome.

Yes, I agree with you? at this point I would also try to reinstall an fresh Windows system or the image from Toshiba Recovery disk?
Usually the new OS installation would help to determine what?s wrong here? from my point of view, it looks like the OS has been muddled up and possibly an installation of OS would solve this.

But as you know, this is just a theory. I think if new OS installation (Recovery) would not help you, then the next should be an HDD and RAM test?

What do you think?

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at first excuse my bad english, please. :)

I bought my L500-208 a few years ago, with Windows7 64bit.
My activation-Key is on the bottom, but its not really readable completely anymore. I still got the bill included the bill of the license key (Windows7 64bit).
How do i get my activatino-key back. Is there any way to get it?

Thank you for your helpp,


Answer:Win7 Windows key on my Satellite L500 is not readable

Maybe it sounds stupid now but it is not important if this product key is readable or not. It is just evidence that you have bought notebook with preinstalled OS and valid licence key.

This key belongs to original preinstalled OS (recovery image) and this original recovery image must not be activated. You can install it 1000 times and it will be activated every time after clean installation.

In case that you want to install other OS version this key cannot be used for activation. Simply put, this key is useless.

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No this model on toshiba site at all and all that I need is to find drivers for Windows XP for this model. Yes L500-1WR comes with preinstalled Windows 7 but I cant find drivers even for Windows 7!

Can anyone give me link to XP drivers?

Answer:Satellite L500-1WR - Can't find Windows XP drivers


Google says that L500-1WR belongs to PSLS9E series. Go to the [European Toshiba Driver Page|] and check for your laptop drivers:

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Hi There, To EveryOne .

Can Any One Please Help Me To Find The Drivers For My *Toshiba Setellite L500-14F* For *Windows 7* .


Any Can It Be Possible To Downgrade This Notebook To *Windows XP Pro* ? and Where Can I Found Drivers For This ?

I Will Be Thank Full if Any Body Help Me Regurding My Questions.


Answer:Where To Find Windows 7 Drivers For Satellite L500-14F?

I?m really wondering you cannot find the drivers alone.
WXP and Win7 drivers you can find on Toshiba support and download page under > Support & Download

Your notebook belongs to PSLJTE group so be sure you choose the right notebook model and right short model number.

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Hi all.

Although still mostly functional, Ive got several issues with my L500 which i bought 2 years ago (win updater, security center, a bunch of stupid annoying little things i have to scour the internet for specific answers) so I've decided to reinstall windows and start again from scratch rather than try to deal with each of them individually. I have tried to fix them several times now.

Ive never used a laptop before this one so this is somewhat different to what i used to do when reinstalling windows on my old pc so i thought before going ahead I'd check with some experienced laptop users.

My L500 came with minimal instructions, a product key and no windows cd. From what I have gathered so far from help documents, surfing and from a quick chat today with some one who sells computer gear is:

create a 'recovery disk' -which windows told me to label as 'windows 7 64bit repair disk'

back up my data- im buying a 500gb external hardrive for the occasion.

format my internal harddrive (erm its still right click *format* isnt it?)

once formatted insert all haloed recovery disk wich restores my L500 to manufacturers factory default setting from a partition i seem to remember the computer creating when i first turned the thing on.(is there a way i can check this? or is it standard?)

this is pretty much the gist of what the guy in the store told me today. he said it was a much faster alternative to buying a new windows cd and doing that from scratch. its also... Read more

Answer:Satellite L500 - reinstalling Windows check

OK I have an L600 as my old laptop and I reinstalled windows 7 by downloading a windows 7 iso and burning it to a DVD and using my product key you if it,s the same you have intel graphics and chipset i may be wrong but mine does so google digital river windows 7 ISO download it 64 or 32 depending what your flavour is you will need your wifi driver too as windows does,nt pick that up should be able to get that from Toshiba support.

I,d recommend formatting the whole drive and removing all the junk that they pre install so you have a nice clean install but you first install could be a test run to get you drivers you can use the intel detect you find your drivers for chipset and graphics

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Have a Satellite L500 Windows 7 32 bit. Windows Backup on external disk does not (longer) work. Message: Last backup was not successfull. Error message 0x8007002.

Can set restoration/recovery point and can backup from restoration/recovery points, but cannot actively save/backup data on external units with Windows tools. Toshiba Board for "secure your laptop" does not work as well. If possible, do not want to restore the whole OS.

Thanks for your help.

Answer:Satellite L500 - Error in Windows backup


To be honest I doubt this issue has something to do with Toshiba?

Have you already checked Google for useful links?

I found an answer that cleaning the registry with CCleaner (or another program) worked? It would be worth a try ;)

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I have got a Toshiba L500 13W laptop which originally came with windows Vista.
I already installed Windows 7 ultimate 32-bit, but i don't like either Vista or 7, becausa of that new taskbar interface.
So i was thinking to install windows xp on it.

Toshiba offers the drivers, but i already had problems installing xp on a Vista designed desktop.
I had to make a special CD with the SATA drivers, which toshiba doesn't offer for this laptop.

So i wanted to know if somone of you people have already installed xp on this laptop model.
If you had any problems, what drivers did you use and if the original factory disc worked.

thank you for reading ,

please reply!!!

Answer:Re: Satellite L500-13W - Windows XP installation - need details

Hi mate

First of all you can install Windows XP on this notebook without the installation of SATA drivers too.
In BIOS you have to set the SATA controller mode to compatible (instead of AHCI).
This will simulate an IDE HDD controller and this does not need any SATA drivers.

Of course it?s advisable to install the SATA drivers because of the HDD performance but Win XP will run in compatible mode too.

The notebook L500-13W belongs to PSLJ3E series.
You should choose this series for driver download.

You can download the drivers from Toshiba European driver page.

The Intel Storage Manager contains the SATA drivers?

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After install SP1 on Windows 7 64bit does not work setting the display brightness! Installing Toshiba Value Added Package 1.4.1 for Windows 7 64-bit not helped!

Need help!

Answer:Satellite L500 - FN+F6/F7 not work after Windows 7 SP1 installation


Let's try to find out what can be the cause by checking general behaviour:

- Pressing FN only should partly light up a small lamp on the keyboard AND if TVAP was installed with basic configuration should also put some images in the top of your screen. Please explain what happens in your case concerning the lamp and the visual feedback on the screen when pressing and holding the FN button only.

- Pressing i.e. FN + F5 should give You a possibility to switch between display outputs which is visualized on the display with some nice pictures. Let us know what happens when You do this please.



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I have bought a new laptop Toshiba Satellite L500-1EV. Now I am with Windows 7 32 bit OS, and I noticed that some of the shortcuts - espacially the "fn-F8" - for switching on and off the wireless adapter and "fn-F9" for toggling between mouse and touchpad input don't work. After I press FN-F8 the wireless adapter is still working and the indicator still lights. After pressing FN-F9 the system keeps on receiving input from both mouse and touchpad.

Am I missing some driver?
Thank you !

Answer:Satellite L500-1EV- Some FN keys don't work on Windows 7


Have you installed Windows 7 yourself or was it preinstalled on your notebook?

As far as I know for the FN keys you need Toshiba Value Added Package and Flash Cards Support Utility. In your case I would try to reinstall both of them, VAP firstly and then Flash Cards Support Utility.

Check the Toshiba website where you can find both tools! :)

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I have recently purchased a Satellite L500.
I wanted Nero on it so this was part of the appeal of the Toshiba.

I now find that the version of Nero installed on the laptop
is not compatible with Windows 7.
I am sure that Toshiba must be disappointed with this glitch and it was not their intention.

I would be grateful if someone could suggest a resolution to this problem outwith purchasing an upgrade because this adds considerably to the final cost of the unit.

Answer:Satellite L500 - Windows 7 compatibility with Nero


Which version of Nero you are trying to install?

I assume some older versions are not compatible so you should check the Nero homepage for latest version. All current versions there are compatible with your notebook.

By the way: For 3 months now I?m using CD Burner XP. It?s freeware tool and smaller as Nero. I like it, it?s my favorite. :)

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To me are necessary the driver for L500-1en. On a site has not found. If it is fashionable to use the driver from other model write from what.

To me are necessary the driver on Windows XP, Windows 7.

Answer:Satellite L500-1EN - Where to find drivers for XP and Windows 7?


I have a little bit searched on the Toshiba website and it seems that your model belongs to the PSLJTE series and therefore you can download all drivers for XP and Windows 7 here: > Support & Downloads > Download Drivers
Notebook > Satellite > Satellite L Series > Satellite L500 > PSLJTE

Check this!!!

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I have a laptop Satellite L500-1UU, I installed on Windows 8 but, don't work all F/ keys on windows 8.
How it works?

Answer:Re: Satellite L500 - FN keys don't work on Windows 8

Maybe stupid question at the beginning of our discussion but have you checked if your notebook is supported for Win8?
I mean which drivers and Toshiba specific tools and utilities you want to install if your notebook is not supported for Win8?

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My notebook has not modem/fax analogic. Because I need send fax, please send us factory and model *WIN7 driver compatibile* for send fax.


Answer:Satellite Pro L500 - Need modem/fax driver for Windows 7


For sending a fax the modem must be installed properly and therefore you can find the driver on the Toshiba website: > Support & Downloads > Download Drivers

There you can download the modem driver for Windows 7 32bit and Windows 7 64bit. :)


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Good day,
I bought my Toshiba Satellite L500 around 1 and a half years ago. I remember seeing a page in my manual that said that it would be possible to download Windows 7 free of charge.
I've been searching around for this however I couldn't find anything. Is there anyway I can find this page?

Thank you in advance,
Eduardas Lazebnyj

Answer:Re: Satellite L500 - 2e - free Windows 7 download

Operating system download is not possible.
I don?t know what kind of info you saw at this time but I presume you saw info about Windows7 upgrade.

Upgrade DVD was for free and Toshiba customers have paid shipment only.

Unfortunately this offer was limited in time and doesn?t exist anymore.

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Hi all,

I'm newly joined here in the forum and I am looking for a sound driver for my Satellite L500-1EJ model laptop which I bought last year here in Doha.

I am really surprised that the model number is not available in Toshiba driver download website!! ??

Can anyone help me please?? I am using Windows XP, service pack 2 now.


Answer:Satellite L500-1EJ - Looking for Windows XP sound driver

Hi shihabuhashim,

Why is the model number not available on Toshiba website? Where have you searched?

I have checked the Toshiba website and I can find it: > Support & Downloads > Download drivers
Notebook > Satellite > Satellite L Series > Satellite L500 > PSLS0E > Windows XP
(Satellite L500-1EJ belongs to PSLS0E series)

Now download the sound driver that you need but it?s recommendable installing Service Pack 3 before you start with driver installation because it contains important updates.

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Hi I have a Satellite L500-1XM that keeps bluescreening with an iaStor.sys error. It happens randomly between 10 mins and a few seconds after booting (even in safe mode).

I have tried a memory test and that has turned out fine. I have checked the system logs and they don't indicate hard drive failure nor does chkdsk report any corruption or bad sectors.
What could be causing this?

Answer:Satellite L500-1XM Windows 7 Bluescreen iaStor.sys

I ended up rebuilding the Win 7 OS from a recovery CD and all seems to be well now.
I am suspecting it was caused by a crafty virus as I ran GMER in safe mode and I got a message saying C:\windows\system32\config cannot be accessed, which seemed quite unusual.

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I needed to reinstall Windows 7 on a Satellite L500 but I can't get the FN keys to work. Would anyone here be able to give any ideas on how to get this to work?


Answer:Satellite L500 - How to get FN keys working on Windows 7 64bit?


It's pretty easy. Go to the [Toshiba driver page|] and download Vap utility and Flashcard support. Then, install Vap and restart your laptop. After that do it for Flashcard support.

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Anybody knowing if Toshiba Satellite L500 supports 64 bit Vista or Windows 7?


Answer:Satellite L500-13T - Does it support Vista or Windows 7 64bit?


You can check this on the Toshiba page in few minutes if you will get all drivers for these OS: > Support & Downloads > Download Drivers


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I have a Toshiba Satellite L500 - 1UU with Windows 7 64 bit OS factory Installed... I want to install a 16 bit windows 95 program which works on XP and Vista 32bit versions. I tried the compatibility wizard in windows 7 in Win 95, 98, XP, Vista settings but i get the message " out of memory resources". Is there a way around? Will i get same message if i install 32 Bit windows 7? Theres no drivers for windows vista on the support pages well.. Where will i get the drivers for Vista if theres no way around but to change my OS?

Answer:installing a16 bit windows 95 Program On Tosh Satellite L500 - 1UU


Maybe, you should install Vmware with Xp environment to run Win 95 programs or look for Windows 95 emulators in Google

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I have lost my Web Camera Application from off the desktop.

I can bring it back by going to the Web Camera Application / Program files(86) / Toshiba/ Web Camera Application and clicking on the Web Camera Application .exe. But it will not reappear when I boot. I have the Auto Run ticked,

My laptop is the Satellite L500-19X, Windows 7
Thanks for any help.

Answer:Re: Satellite L500-19X - Webcam application start with Windows

Hi Altone,

Normally in webcam software you choose if the application should be started with Windows or not.
Have you checked this?

Furthermore you should check this in msconfig (start > run > msconfig). There you can find a list of all programs they will be started with Windows. Make sure that webcam software is not disabled.

In worst case you must reinstall the software but this takes only few minutes. ;)

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I have got a problem with Windows 7 photo viewer as when I click on a picture to view it through photo viewer ( to play slide show feature ) , it just freeze on the first picture without moving to the next picture and no feature of Windows photo viewer like shuffle and Loop work there !!! even when I right click on the photo , it just doesn't do any thing ....

my laptop operating system is W 7 - 32 bit (L500) , so I don't know what I should do about?

could you share your knowledge with me about this matter ?

thanks in advanced

Answer:Satellite L500 - Windows 7 photo viewer is not working

How are you opening the picture? From the folder directly?

Did you try clicking on the Arrow buttons?

Is there more than one image in the folder?

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I have found and installed all drivers I need for this laptop using Windows XP. My problem is that I can only activate Wireless on this laptop by pushin FN+F8 key, I have installed the Realtek Wireless drivers and they are installed fine, but I can't get Wireless to work because of the FN keys. When I push the FN+F8 key, a blue led should turn on next to the volume controller, but it doesn't...

I've searched for the Hotkey Utility in the Toshiba India site, I downloaded and tryed it but I get the error "This software utility does not support this system", the Common Modules gives me the same error too.

I've tryed installing other Hotkey Utility driver for another laptop, and it doesn't give me that error, but it doesn't work either... I actually leaves my laptop freezing a second, every 5 seconds... and the FN keys still don't work.

Anyone know where I can find a working Hotkey Utility for my laptop using XP?

Or maybe is there a way to activate Wireless without the FN keys? I don't need the other keys... I just want a way to activate Wireless.

Thanks for your time

Answer:Satellite L500 - Can't find drivers for FN keys for Windows XP!


That?s very strange buddy because the point is that XP is the past and newer notebooks doesn?t support this OS.

What you can do is to download the utilities for another Satellite L notebook, e. g. Satellite L300. This supports Windows XP and maybe the tools from that notebook are working on yours.
Check this!!

In worst case you have to live with this issue or you upgrade to Windows Vista. That?s all what you can do.


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Answer:Wireless not working in toshiba satellite l500 in windows 7

For a start, turn off CAPS LOCK - it's considered to be shouting & many will ignore you.Did the laptop come with Windows 7 or have you installed it later? Are you sure there are drivers available for the wireless card - check the manufacturer's website if necessary. Some Toshiba laptops have a separate wireless switch on the front edge - if it's there make sure it is in the 'on' position. The usual key combination, as far as I recall, is Fn and F8 pressed at the same time (not F8 on its own) - there should be an LED that lights up on the front edge of the laptop when the wireless adapter is on."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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I have just bought a microsoft camera as my other older version Trust webcam is not compatible with Windows 7. Surely I would have no problems with a Microsoft webcam? Wrong!

Whereas before on Vista, my trusty trust webcam worked fine on yahoo messenger, I now find that I can go My Webcam - File - Preferences - Camera Settings and then Device Settings, but Camera Controls shows only Exposure. All the other options on Camera Controls are greyed out, including Zoom which I always used on my previous Toshiba Vista laptop. Very frustrating!

Any suggestions?

Many thanks

Answer:Satellite L500 - Microsoft webcam not work on Windows 7

ps The laptop is a satellite L500

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hello guys. I want to make some questions

I have windows vista in my laptop and I want to make a clean installation with windows 7 64 bit. I have seen that drivers are ok in the site. So here are my questions

a) should i delete the hidden recovery partition or not? (eisa config if i remember correct)

b) I have taken 4 dvds with toshiba recovery disc creator. If I erase every partition in the laptop how can I restore my DVDs? With a programme in Windows or just setting bios to boot from dvds and then the procedure is automatic? Is the first dvd bootable?

thanks in advance and sorry for my english

Answer:Satellite L500-128 - Clean installation of Windows 7 64bit


a) Of course you can delete this hidden WinRE partition. If you have installed a new/other OS, this partition is useless.

b) You?re right. To restore factory settings from Toshiba recover disk you have to boot from the disks. The first disk is bootable and there you can start from the installation. This happens automatically, only few clicks are necessary to confirm the installation and create the user accounts, etc. Pretty easy and all drivers and tools are installed too! :)

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I just bougth my first Toshiba laptop, it comes with Windows 7 Professional pre-installed. Before I start spending hours on this, I am just wondering if this can be done:

1) I would like to use the Windows 7 Professional in 64 bit mode and then

2) Create second partition on HD to install Windows XP 32 bit on it.

Just wondering about if this is possible and what is the recommended sequence for the install is. First thing I need to do is to create recovery disk for Windows 7, so I assume I need to configure Windows 7 first?

Thanks for any help

Answer:Satellite L500/013 - How to make dual boot of Windows 7 and XP?

> First thing I need to do is to create recovery disk for Windows 7, so I assume I need to configure Windows 7 first?
Well, this is strongly recommended!!! Before you would do anything with your HDD you should create the recovery disk!!!

I?m not quite sure how you could set up an dual boot using Win 7 because I didn?t try this but I did it using Vista.
First of all you have to create an second partition in Vista. This could be done in Disk Management.
Then I installed Win XP on the second partition. But after the XP installation I could not start Vista because Vista boot manager was damage by Win XP.
To fix this I have used a original Vista disk (not recovery disk). I booted the Vista DVD and this has repaired the Vista boot manager. In Vista I have installed EasyBCD.
EsayBCD is a small tool which helped to add the Win XP to the Vista?s boot manager.
After new reboot Vista and Win XP appeared in the boot manager and I could choose between both OS.

I think you will need the same procedure using Win 7

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Hope I've got this in the right place.

Purchased above and upgraded sucessfully to Windows 7 from XP.
However, the sound is very poor quality - sounds "tinny"

This is applicable to CDs, radio and DVDs particularly when listening to audio books and radio making it impossible to listen to. Have tried changing the settings for the Realtek High Def Speakers, but no difference. Then updated drivers. Windows test 'sounds' are okay and sound coming from both speakers.

I think I've tweaked every available setting I can find but can't find a tweak/setting to change the sound (less bass?). I have seen the volume control and it makes no difference.

Thanks in advance for any assistance.

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I've upgraded my Windows Vista to Windows 7 Utimate 64 bit (Upgrade not clean install) for my Satellite L500-126.

Everything works fine except the hotkeys (FN+F keys), the hotkeys worked fine in Vista before upgrade. I want to reinstall the drivers or applications for the hotkeys but the downloads page confuses me a lot. Which driver and applicantion I should download for that hotkeys?


Answer:Satellite L500-126 - Hotkeys doesn't work on Windows 7


For the FN keys and all other ?special function? you need only the Toshiba Value Added Package. It contains all drivers that you need for these functions: > Support & Downloads > Download Drivers

I have installed Windows 7 on my Satellite A300 and Qosmio F50. After the installation of Value Added Package I can successful use the FN keys. :)

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Satellite L500-12T

I've checked other threads for this issue but they have the F8 option during start up, this laptop doesn?t have that option.
After turning on the laptop it?s either press F2 for Setup or F12 to select boot options. I try to load my Windows CD but it doesn?t load/read the disk. I also don?t know what to troubleshoot on BIOS.

It recognizes all the basic hardware. HDD and CD drive. I?ve tried to remove the battery and mouse, then just attach the adapter but I sometimes get "program cannot start press ok to turn off the computer".

Can anyone help me? What are my options to have this fixed / recovered? I can?t rely on the phone tech support since the unit is out of warranty.

Any replies would be most welcome. Thanks :)

Answer:Satellite L500 won't load. Windows.stops at x:\windows\system32\drvload


Your story is pretty confusing. It is full of different information but we don?t know which operating system do you use and has your notebook ?factory settings? or not.

Is there some reason why your notebook acts so strange? Have you done anything that can be responsible for this? Can you start OS or not.
>... sometimes get "program cannot start press ok to turn off the computer".
How to understand ?sometimes?? Which program? What happen when you press power button?

Sorry but I don?t know how to understand all this and start with discussion.
Missing F8 option is also very confusing.
Try please to set BIOS to default settings and try to start OS again.

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I have Satellite L500-13W and install Windows 7 32bit. I download all drivers.

Which installation order for my model?

Answer:Satellite L500-13W - Which driver installation order on Windows 7 32bit?

Install the Chipset Driver first, then the Display Driver, then the Toshiba Value Added Package. The order of the rest of the drivers are not too important.

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The Windows 7 RC's device manager doesn't recognize my Wireless Network Adaptater (e.g. : Atheros, Intel, or Realtek). I tried to install all the drivers from Toshiba support, but none of them work :

After installation, they ask me to plug the device on my computer (of course it is yet on the mainboard !).

=> Is there a way to know what is my Wifi adaptater ?

that one failed : (it's only say "network adaptateur" with a yellow exclamation mark).

=> Does anybody know when Windows 7 Drivers will be released on the website ?

Answer:Satellite L500 13z - Windows 7 doesn't recognize WLAN adapter


Before you start to install all WLAN drivers that you can find on the Toshiba website you should make sure that WLAN card you have exactly. You can check this in device manager => properties => Details of WLAN card.
There you should an information like PCI\VEN_XXXX & DEV_XXXX

If you have founded this information you search with these terms on this website to determine the exact WLAN card:

After this you can download the correct driver for your notebook. Before you install it you should uninstall all other versions and restart the notebook.
Make also sure that WLAN is enabled with the hardware switch and FN+F8.


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I bought a notebook Satellite L500-21T from saudi arabia.

I lost the hd recovery during trying fix windows 7 installation. If I try to install windows 7 I get stop code 0x0000009c error. If I turn sata to compitibality from AHCI Windows xp sp2 not sp3 installed but most drivers like display and wlan not installed. Trying to update BIOS give that is not suitable for that the phoenix version of bios 1.5

I changed HD and RAM but the same problem. It may the BIOS?

plz help me

Answer:Satellite L500-21T - Stop error code when installing Windows 7

Hi buddy,

I?m a little bit confused now... Do you want Windows 7 or Windows XP?

If you miss some drivers after XP installation, why do you update the BIOS?

As far as I know Satellite L500 support Windows XP so you can download all missing drivers and tools on official Toshiba website:

Check this!!!

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When starting 64-bit version of win 7 cmd.exe script faile due to following error
ERROR could not move v:\_IMG\10185xsP*.swm to v:\HDDRecovery\SWImg

Duplicate file of file already exists.

Has anyone had similar error?
This happens when installing Win 7 as a first time startup

Answer:Satellite L500-1DT - HDD recovery Windows 7 64bit installation fails

Which notebook model do you have?
Please send full model name and model number.

You can find it on Toshiba sticker at the bottom.

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I have a Satellite U940. I have had it for more than 3 years and I like it.
Last weekend I went for the free upgrade to WIndows 10 and upgraded to it from my Windows 8.1.

It works, but now I found out (perhaps I should have read it) that the Satellite U940 is NOT a supported device for Windows 10.

Why is this?

I'm considering reverting back to 8.1, but for now the Windows 10 is working for me.

What will this mean for me long term and what do people suggest?

Many thanks!

Answer:Windows 10 not supported for Satellite U940

As you probably know it is not possible to offer full support for all notebook models. On some point Toshiba and other manufacturers must make a cut and make decision which older models will not be supported anymore.

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I have icons on MS that make Upgrade from My WIN7 to WIN10 gratis.

my Satellite Pro C870 has or not FULL compatibility on WIN10?

Answer:Is Satellite Pro C870 Windows 10 supported

Satellite Pro C870 isn’t listed on Toshiba’s models supported for upgrade to Windows 10 website.

This means that this notebook model will not get Windows 10 drivers and software but of course the Windows 10 installation is possible

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Hi folks,

I'm running windows 7 on a Toshiba Satellite L500-1XL.

About 6 weeks ago, Windows refused to load.
I'd get the 'Toshiba' screen and then Windows startup splash, but then nothing but a black screen with a (moveable) mouse icon.

i couldn't get into safe mode, and Toshiba's built in recovery utility wouldn't work.
Even using the Toshiba 'Product Recovery" DVD was doing nothing, although the disk was making a few strange and repetitive clicks during that, so I suspected a faulty hard drive. (Possibly where the MBR was OK, but the data wasn't?)

Anyway I put in a replacement HDD (backups are a wonderful thing BTW!) and the recovery DVD loaded perfectly and all seemed well.

About 2 weeks later, I got the same problem
('Toshiba' screen Windows startup splash, but then nothing but a black screen with a (moveable) mouse icon; no safe mode; no recovery utility)

This time, however the Product recovery DVD worked fine first time.

Another 2 weeks go by and the same problem happens again; this time it took another HDD for the recovery media to work.

So my question is really what could be causing this fault?

Could it be a virus which is corrupting something which is preventing Windows from loading? And 'preventing' it so much that I can't even load the recovery utilities?

In which case could it also prevent the Product recovery DVD from loading?

Or am I looking at an intermittent fault with the HDD connector which is either physically d... Read more

Answer:Satellite L500-1XL - Strange Windows 7 Error - Virus Or Hardware fault?

> So my question is really what could be causing this fault?
I doubt it?s a virus or something like that but nothing is impossible.

From my experience the data on the HDD can be affected by different software tools.
In my case the data on the HDD was corrupt because the 3rd party software changed some files and the boot master record has been damaged.
I formatted the HDD and created new partitions.

I also use the CCleaner and I defragment the HDD several times in the week.
Since than the HDD and the data is ok and didn?t notice such symptoms anymore.

Maybe you should try this too?

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I'm hoping someone can help. My Satellite L500 is hanging on the blue startup screen after it restarted after a windows update, the mouse arrow is moving, and there seems to be some hard drive activity with some flickering in the system indicator lights. Other than that, nothing? Any ideas?


Answer:Satellite L500 - System hanging on startup screen after Windows update


> hanging on the blue startup screen after it restarted after a windows update
Does it mean you get a bluescreen after Windows update and you can?t start Windows anymore?

Can you start Windows in safe mode?

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Can anyone help?

I have a Satellite L500-1WG, I have ripped music into my music (the default setting), and it doesn't show in my media player library. I have spent hours trying to figure this out

Answer:Satellite L500-1WG - Windows Media Player doesn't show my libary


I think you have to check the libary settings of Windows Media Player. In Options > Library you can choose which folders should be monitored. I think you have to monitor the folder where you added the music.

Check this!!!

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