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Satellite C855D Toshiba DVD player display suddenly stopped displaying

Question: Satellite C855D Toshiba DVD player display suddenly stopped displaying

Please help as its now beyond me. The DVD player has suddenly just stopped. I can hear it and control it but cannot see it. I have checked the diplay button but its all ok.


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Preferred Solution: Satellite C855D Toshiba DVD player display suddenly stopped displaying

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite C855D Toshiba DVD player display suddenly stopped displaying

Sorry, but your positing is very confusing?
I have no idea what you changed in the past in the Toshiba DVD player settings but I think the easiest solution would be new installation of Toshiba DVD player Utility.

Usually you could download the Toshiba DVD player from the Toshiba EU driver page
Before installing this software, I recommend to uninstall the installed Toshiba DVD player.
Then reboot the notebook.
Download the tool from the Toshiba website and start the installation.
Finally reboot the notebook and test the functionality.

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I went to use my laptop today, and I discovered that the touchpad has stopped working. In fact, I was unable to even get past the sign-on screen, and if it weren't for the fact that I got a mouse arrow with a plug-in USB mouse, the laptop would be completely dead to me.

My son uses the laptop for Minecraft gaming, but I don't think that has anything to do with this. Even a reboot didn't change anything. I wonder if a Windows update screwed something up (again)? I'm at a loss. I'm not always where I can set up a physical mouse to use - and frankly I don't want to have to.

Any suggestions?

Answer:My Toshiba Satellite touchpad suddenly stopped working

Found the solution. When I pressed the F5 button (not Fn + F5), I got a popup that said "touchpad disabled." When I pressed it again, it said "touchpad enabled." I unplugged my USB mouse and tried again, and it's now working. What a screwed up design that allows a user to accidentally disable one's touchpad with an accidental press of the F5 key. Then you have to research the problem before figuring out the problem. Someone in the Toshiba laptop design department should be fired.

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I just recently bought a Toshiba Satellite C855D. Per the normal process when I buy a new pc, I started to update all the device's drivers. I however cannot seem to locate a driver for the Processor (AMD E-300 APU). I also updated the driver for the graphics card (AMD Radeon HD 6300) with the latest Catalyst Suite. During the install I received an error in a .xml report (See below). Everything in the report seemed to be fine except at the very bottom of the page it reads: "Driver Install: the specified driver package was not installed for matching devices". Yet when I go to Device manager under Display adapters it now reads "AMD Radeon HD 6310 Graphics" and the driver date is now 3/28/13. I'm mostly concerned with updating the Processors driver if possible but it would be nice to get some opinions on whether or not i will experience issues from the error during the Catalyst install (No problems at the moment).Catalyst? Install ManagerInstallation Report04/28/13 19:28:28Hardware information Name AMD Radeon HD 6310 Graphics Manufacturer Advanced Micro Devices, Inc. Device ID 0x9802 Vendor ID 0x1002 Class Code 0x030000 Revision ID 0x00 Subsystem ID 0xfde6 Subsystem vendor ID 0x1179 Other hardware  Existing packagesAMD Catalyst Install Manager AMD APP SDK Runtime AMD Display Driver AMD USB Filter Driver AMD Accelerated Video Transcoding AMD VISION Engine Control Center  Packages for installAMD Catalyst Install ManagerFinal Status: Succ... Read more

Answer:Drivers for Toshiba Satellite C855D

Laptop drivers should come only from the laptop manuf. site...The reason you are having issues is you are getting drivers based on the device...not the laptop itself.I'd DLoad and re-install all listed drivers for that PC from Toshiba's site.

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Hi All,

I'm new to the site; just signed up because I need some major help (no pun intended).

I have a Toshiba Satellite C855d, which is using Windows 8 (8.1 now).

The graphics card is an AMD one.

The problem I have is nothing seems to work properly. The computer is slow and suffers slight freezing from time to time, Skype does not work properly, and none of the media players seem to work quite right. Also, none of the games I have run properly (these suffer most).

From what I seem to have read, a lot of programs just don't run properly on Windows 8. I don't know what I can or should do.

Any experience with these issues or advice?

Answer:Toshiba Satellite C855d & Windows 8 problem

Something else is going on. It does help if you stated the exact model of the laptop, then just stating that it is the AMD one. There are three different AMD APU/CPU's that Toshiba uses.

Download Speccy and post the URL that it gives after you run the software.

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This laptop was bought from a private seller. I bought it online, these are the system specs. I tried to make a partition on the C drive and after restarting it, the only thing that popped up was an error screen that I can't get past. I did not make rescue disks for it I've tried to restore by pressing "0" (before I turn it on). I have tried to go the start up settings by pressing F8 but the screen just flickers.
What else can I do?
This is the link to that error message:
This is my Toshiba laptop:

Answer:My Toshiba Satellite C855D-S5100 won't boot up.

I have tried to go the start up settings by pressing F8 but the screen just flickers.
Do you mean you have rebooted and tapped F8 as it first starts to get into the Advance Tools menu?

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This laptop was bought from a private seller. I bought it online, these are the system specs. I tried to make a partition on the C drive and after restarting it, the only thing that popped up was an error screen that I can't get past. I did not make rescue disks for it I've tried to restore by pressing "0" (before I turn it on). I have tried to go the start up settings by pressing F8 but the screen just flickers.
What else can I do?

Answer:My Toshiba Satellite C855D-S5100 won't boot up

If you need the laptop working again in a hurry, your quickest bet is to order replacement recovery DVDs directly from Toshiba. I'd guess they cost somewhere around $30 (including shipping, in US dollars).

If you can get to a Command Prompt in the Windows 8 Recovery Environment, you might be able to try a few tricks to get the boot files' location discovered by a tool that can repair such things.

You can borrow a "Windows 8 Repair drive " to help with your repair. Anyone who has a same-version Windows 8 computer of the same bit-depth as yours (64-bit or 32-bit) can make you one. All that needs to be done: from the Charms bar, select the Search icon, the click on Settings, then type in "Recovery drive", and select the "Create a recovery drive" icon. You can choose to create either a USB drive or a CD or DVD. The option to copy the entire recovery partition will require a larger capacity medium than not selecting that option (as little as 500mb or so will do for a basic recovery CD, DVD, or USB ... ).

... I apologize, it's getting very late here ... but I'll check back in the morning as see which route you'd like to go. And I can continue the advanced repair instructions then, if you want to try them.

Should you wish to continue researching the command line available tools, you can start with a webpage that gives a quick summary of the commands and utilities available from the command prompt --- How to use th... Read more

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I have a Toshiba satellite C855D-S5315 it has a broken screen so I use a external monitor. There is a password on it (I keep trying to figure out how to get the Windows password to no longer be required but haven't yet). Sometimes it says the password is incorrect when you type the first letter of the password (without even giving you the chance to enter the rest of the password and the enter button). It did this two days ago (usually just restarting it will fix the issue... it did not work this time) so I ended up having to turn the computer off and then I tried to start it back up. Now all it will do is give me a black and white screen (the monitor is broken as I said before so it may have more on it but it is not showing up on the external monitor). It stays on for just a minute and then turns off unless I click on a couple of keys (any keys) then it will stay on but it will still not display on the external monitor. HELP please. This is my personal computer that I use for work and I cannot loose it or replace it.

Answer:Toshiba Satellite C855D-S5315 Laptop won't stay on

Well while the monitor could be going (the external one) and need to be replaced as well, the 'password' can't be coming from the monitor. It has to be coming from the laptop. So you need to be checking the settings on the laptop.

You may well need to just go and replace the original laptop screen to make this all work correctly. But all information that would show on the original monitor would also show on the external one. Just being external would not make things not be there.

Have you tried plugging in a different external one (maybe borrow one to test with) and see if it works? If it does, then the external one you have is the problem. If it doesn't, then there is more wrong with the laptop than just the monitor and it is going to really need to be looked at. If you are comfortable doing that yourself, you can find tons of how to videos online. If you are not, then I suggest taking it to a local tech or repair shop.

NOTE: If the laptop is still under warranty, you should contact the manufacturer first, before anyone tampers with it. SO you don't void the warranty.

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Hi everyone I need some help. My TOSHIBA Satellite C855d is always experiencing Blue Screens 4 to 5 times a day or more. Im running a Windows 7 Home Premium 64bit which is the OEM and i thought they will be gone but still occurs. I couldn't finish my paperworks because of this. Hope someone helps.Thanks in advance.

I've included a text file of reports from WhoCrashed and the zip file from the DM Log Collector.

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Hi everyone I need some help. My TOSHIBA Satellite C855d is always experiencing Blue Screens 4 to 5 times a day or more. Im running a Windows 7 Home Premium 64bit which is the OEM and i thought they will be gone but still occurs. I couldn't finish my paperworks because of this. Hope someone helps.Thanks in advance.

I've included a text file of reports from WhoCrashed and the zip file from the DM Log Collector.

Answer:New Computer Please help BSOD with my TOSHIBA Satellite C855d-S5205

New computer = warranty = let the manufacturer deal with it.
Take it back.

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I have Satellite L300 and Vista Home Premium installed.

When I try to open DVD player it says: "Toshiba DVD has stopped working. Trying to find solution for this program."

It was working before. I watched 3 movies on it and then it just stoped for no known reason.

Don't want to reinstall if not necessary.

Answer:Satellite L300 - Toshiba DVD player stopped working


> Don't want to reinstall if not necessary.
I?m not quite sure why the software stopped working but I think it?s advisable to reinstall it.
You should firstly remove the old software (Toshiba player).
Then you should download the newer DVD player version from the Toshiba European driver page and should reinstall it.

Check it out!

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I got my Laptop C855D-162 on Wednesday and I am still not up and running. I got Windows 8, installed all I could from Windows update. When I turn the pc on I get the Message in Norwegian so I?m trying my very best to translate.

+AMD VISION Engine Control is not supportet by the driver Version of the Active screen card. Update AMD Graphic driver or activate AMD card by screen controller.+

Sorry I am not 100% sure I got it translated right but I hope you manage to figure it out what I am writing.
What I did try was to go too control panel and system to update the graphic card but when I did,

I got an error 43 and a message that it did not work out.
I also did a check on the desktop assist menu and on the test it came out for the screen card that something was wrong. Abit worried ofc that im not getting this sorted since im trying to get some papers written due this weekend?.and that I got some bad luck bying this pc?
I just hope it is something I forgot to do since this is a new pc.

On a test I did (I got AMD Radeon HD 7610M)

Driverbehandling har fullf?rt installasjonen av driveren atiilhag.inf_amd64_ae6e6f4a21b45b05\atiilhag.inf for enhetsinstans-ID PCI\VEN_1002&DEV_6742&SUBSYS_FB3B1179&REV_00\4&38A 0A1E8&0&0010 med f?lgende status: 0x0.

I am not sure if it helps? :P

Therefore, I am here on my new computer and I have no idea what to do


Answer:Display driver issue on new Satellite C855D-162

Please post exact model name and model number of your notebook.

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Below are screenshots of what's happening, Can someone tell me if this can be fixed? As far as I know how it happened is two morons tried hooking up S-Video without knowing what the hell they were doing, next thing they know, this happened.

Answer:Toshiba Display only displaying 5/6 of screen

Hello! Welcome to TechSpot!

Right click the desktop, select properties.
Click the "settings tab". What do you see?

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Hi there,

can anyone help me?
All toshiba applications in my Toshiba Qosmio F750 have stopped working. Including Toshiba bulletin board, tohsiba blu-ray disc player, toshiba reeltime, etc... I don't know why and when it stopped working... please help me anyone :(

Answer:Qosmio F750 Toshiba applications have stopped working suddenly

My advice for you is: back-up all your important data and reinstall OS again using HDD recovery option -

After doing this you will have 100% working notebook with ?factory settings?.

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For no apparent reason my CD/DVD has stopped wanting to burn CDs. No matter what I do it refuses to recognise any blank disk, even though I have been doing this regularly with the same brands for ages - until today.

The drives (I have two, a Pioneer DVD-RW and a TSST Corp CDDVDW) also stopped playing music CDs today at the same time but I got a Fixit from the MS site and they will now do this, albeit not properly. I.e. the drives are configured to automatically use Windows Media Player when presented with a music CD but they don't - they don't even spin up. If I manually open WMP and go to Menu/Play it says there are no disks loaded. But if I then just open and shut the tray the track list shows up after about 15 seconds and the disk will play ok. So things aren't quite right still...

I have been in device manager and right clicked on both CDDVD players and tried to update the drivers but in both cases it said the latest ones were installed.

Not sure where to turn now. I can't burn disks and can only play music CDs if I coax things gently...

Answer:CD/DVD Player Suddenly stopped wanting to burn CDs

After a bit more Googling I'm pretty sure this means Autoplay has become broken somehow. The question is, how can I repair it?

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Hi, I listen to internet radio and watch internet tv (streamed) through Media Player. A few weeks ago I could suddenly not listen to radio anymore, fortunately the site lets me choose between different players so I can still listen through Quicktime. Yesterday afternoon I watched a television show without problems but when I tried it yesterday evening all of a sudden it didn't work anymore. Unfortunately this site (nor all the other ones) does not give me the option to choose another player. I tried it again this morning but it still didn't work. I've tried it on another pc and it worked just fine.

What has happened to my pc and how can I solve it...?

Any comment is appreciated!

Answer:Media Player suddenly stopped working

Have you tried System Restore and restoring the PC back to a date when it did work? If not, give that a try first. System Restore can be accessed from Start/Programs/Accessories/System Tools.

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I have a Toshiba C855D laptop that I am trying to reinstall Windows 7 from a CD on because I recently got I a CBT Blocker encrypt virus on it. All my files are backed up so I'm just trying to reinstall Windows 7 on it to start from scratch but I have a very peculiar problem. When I start up the computer my keyboard does not work so that I cannot even put in my password. But by experimenting I discovered something: I have a USB mouse hooked up to it and with the mouse I put the computer on hybernate and when I take it out of hybernate then the keyboard works fine (quick note here: when the keyboard is working the light on the "number lock" key is on and when the keyboard is not working the light is off). So here is my problem: when I restart the computer to reboot it from disc (by pressing F12 key) the menu comes up for me to reinstall Windows 7 but I cannot navigate the menu because the keyboard does not work (the light I mentioned before turns off on restart) and the USB mouse does not work either because apparently it is disabled for a Windows 7 reinstall from disk. Is it that I need a new keyboard but if so then why does it work fine when I bring it back from hybernate? Can someone please help me with this?

Answer:Toshiba C855D Keyboard not working

The quick solution might be a usb keyboard. otherwise...

When you initially boot up you should get a bios screen that says press F2 for setup. Do so, for two reasons: to find out if the kb is working in DOS mode, and then when you are in the bios go to the options tab and select ~load default options~. then Accept changes and let it reboot.

The usb mouse should have been working in WinRE.

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I have a Toshiba Laptop C855d.
I tripped over the cord and broke it.
I got a new cord. Wont turn on.
I got a new DC input Jack and put it in still wont turn on.
I tried taking out the battery and unplugging it and holding the on button down for 30 sec., nothing still.

Ok, now what do I do? Whats next to fix it?

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I've bought this Lenovo R400 laptop about 1 month ago and been using it every day since then. Yesterday, when laptop was just powered on and standing in idle, all - LCD display and LEDs on the lid were gone. Now I can boot up laptop with external monitor connected via d-sub - it works. Only thing that is not working is internal laptop display with it's LEDs except ThinkLight LED. I can turn the light on right after switching power on. Is that a common problem? Is this problem solved by repairing or replacing a laptop with a new one? I would bring a device to the shop I've purchased it for a warranty service today in the very morning, but in my country there's a holiday today and shops are closed. How long should warranty service last till I get my laptop back to work?

Answer:R400 display suddenly stopped working

so the internal LCD does not work at all?
what is the model/type number of your R400?
Repair time depends on the parts availability, but usually lenovo aim for a 5 business days turn around in most countries. However, if there is a shortage of parts, this could take around 1 month. 

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I just bought this tower from someone, HP Pavilion Windows Vista Home Premium OEMAct. It worked for an hour and a half. Then it said that it was shutting down to correct a problem. It never came back on. When I first got it I blew and vacuum so much black dust I never saw that thick before. I cleaned out both fans with blowing air and vacuum. It worked for 1 1/2 hours. He also had installed windows 10 on it. There is not many programs installed on it, he said he only used it to play games, and there are a few photos in the picture library. Please help someone please?


View Solution.

Answer:Computer suddenly stopped showing on display

Hello Would like to help but first what is the specific model of your PC? Dirty PC is not good to begin with. Upgrading from Windows Vista, amazed the upgrade worked, to Windows 10 is another snag in finding the problem. Suggest you try going back to Windows Vista and diagnose problem with factory operating system. Do you have HP recovery discs for Windows Vista? Maybe you can start there to find problem. Grzy  

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ok got a big issue, maybe someone can help me out on this.. anyways first of all the recovery partition is on the drive.. second it is as if not there.. or wont run due to me running a windows 8 disk (made from another pc trying to reset it.. although there was never the option to do so).. ive tried imagex and still no go.. maybe I did it wrong? or am I missing something entirely..
everytime I tried to access the recovery after by using 0 (zero) all I get is the BSOD.. ive been trying to see if there is a way to use cmd to force it to run possibly? or some other way?

btw its windows 8 x64 core


the recovery partition has all the drive files I believe, I can see them in regular windows.. just cant seem to get it to tie with boot

Answer:Toshiba C855D-S5320 recovery partition

How to make Toshiba Recovery disks.
Toshiba How-To: Create System Recovery Media DVDs on a Windows 8 Laptop - YouTube
Toshiba How-To: Understanding Windows 8 system recovery options - YouTube
Creating Recovery Media for Windows 8 - TOSHIBA FORUMS

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I have been searching in several forums but have not been able to fully fix this problem. It was fixed temporarily and failed again.
This the system I have:

HP TouchSmart tx2 tablet pc with Windows Vista Service Pack 2 (Home Premium) x 64 bit
AMD Turion (tm) X2 Ultra Dual-Core Mobile ZM-82, 2.2 GHz
ATI Radeon HD 3200 Graphics

I have been working for over a year with an external display Dell ST2310 flat screen monitor and working fine with the "use external display only" setting . From one minute to the other both screen went black so I forced a restart and again the same problem. I decided to manually disconnect the external display by unplugging the VGA cable from the laptop which automatically switched back to the main display as it would if I disconnected the display. When I plugged the VGA cable back in again the same issue both screens were fully black. I disconnected once again the VGA cable so I could change the settings in Windows Mobility. I plugged back in the VGA cable after changing the settings from "external display only" to "mirror monitors" and after playing for a bit with the Windows Mobility Center I got the external display to work back again to my regular settings: "external display only". This solution lasted for a day and now the main display works and the external display screen is fully black.

Solutions I have tried unsuccessfully:
- Changed VGA cables, still experiencing the same issue.
- Tested monitor ... Read more

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My DVD Player used to work fine . . . and then I installed iTunes.
It then worked for a while, but only by using 'Run as Administrator'.

After a couple of weeks I started to get the message "Toshiba DVD Player has stopped working".

I have uninstalled iTunes - and uninstalled and then re-installed the DVD Player - but it still will not work!!
Any solutions please?

Thanks in advance for your help.

Ms Q_reeus

Answer:What can I do about this message -"Toshiba DVD Player has stopped working"


Sorry, I forgot to give the details of my laptop!

Satellite L300D-18E!

Ms Q_reeus

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I got a RAM upgrade for my laptop 2 weeks ago. I got 2 Kingston 2GB RAM sticks. A few hours after installing the RAM, my laptop would begin to crash after restarting, sometimes as soon as 5 seconds upon startup. After some trial and error, I found that one of the sticks was faulty and sent it back. The next day, my audio died suddenly while in use, but worked after restarting the laptop. This happened again the next 2 days. The fourth day, the audio outright died. The most I got was a low thumping upon startup. I tried updating my drivers and the only thing that "upgraded" was the fact that now I got a constant high-pitched noise through my speakers. It was constant and continued even after plugging in headphone and muting the volume. The only way I found to stop it was to disable the High Definition Audio Controller, though I have to "enable" then "disable" it whenever I power on my laptop.
The only other problem with my laptop lately is I seem to have a slight lag online (skipping youtube videos and such). I have connected my latop online on multiple servers, so I know it is coming from my laptop. I don't know if my soundcard/chip/whatever I have inside is fried, burnt or loose as I'm more of a software person then hardware.

Satellite A215-7422
Model: PSAFGU-020002
Serial: X7211905Q
AMD Turion 64 X2 Dual-Core TL-58 1.9GHz, 512KBx2 L2 Cache, 1GB DDR2 SDRAM, 160GB SATA HDD, DVD SuperMulti +/-R DL, 15.4" WXGA TFT Color LCD, WLAN... Read more

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Toshiba Satellite SA50-110 psa50e

I have a Toshiba laptop, and it suddenly stopped working,

i mean when it's on, I can only see a black screen with the letters


I don?t know who did it , but there is nothing written in the manual I even tried the restore cd which comes with the laptop.
Nothing works at all; i even tried some backdoor passwords

I opened the laptop but didn?t find any kind of battery, there is only one big battery,
How does the bios battery look like?

Answer:Satellite A50-110 suddenly stopped working


Are you sure this is a BIOS password?
There are two possible passwords: HDD password and BIOS password
Are you able to access the BIOS? You could access the BIOS pressing the ESC button.

Anyway, if this is a BIOS password then you will be not able to remove it without the ASP help.
The BIOS password cannot be removed like on the desktop PCs! The procedure is different?

It?s really strange that the notebook ask for a password if you didn?t set it but as I said above, only the ASP could remove such password.


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I've been using my HDMI port with a HDMI->VHS adaptor for about a year with no issuesDriver is AMD Radeon HD 8610G two days ago I took my laptop to a meeting, then when I returned home I plugged in the HDMI cable as normal and could not get the second display to work I've reinstalled the driver mentioned aboveI've replaced the HDMI->VHS adaptorI've tested with another HP monitorI've tested this monitor with another computer and it works fineI've shutdown, removed battery, held on button on the laptopI've shutdown unplugged and held on button on MonitorI've tried several other sequences of startupI've used the Project image to extend, duplicate, second screen only   etc..I've checked status of HDMI port in devices, it says it is working fine...... any help would be appreciated to get my dual monitor setup working again

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Hi, I started up my laptop this morning and found that my built in sound isn't working. In my taskbar my volume icon has a small red circle with a white x next to it. And when I go to iTunes it says there may be something wrong with my sound and it may affect playback.
In my control panel I went to my device manager and clicked on search for drivers and it said it was up to date. Does anyone know what happened or what I can do to fix it? This computer is only two months old...

thanks in advance and have a great night/day!

Answer:Toshiba Satellite laptop: Sound suddenly not working?

May be it is disabled in Device Manager. Also check Sound/Audio properties in Control Panel.... also try to increase volume as it could be in MUTE.

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The web cam suddenly stopped working
I tried
Even bios update with no result
Here is photo from device manager

Answer:Satellite NB10T-A-10F - web cam suddenly stopped working

You forgot to post screenshot from device manager.
Is web cam recognized and listed properly in device manager?

Do you use original preinstalled operating system that you got with your machine?

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My trackpad has suddenly stopped working. I have tried everything I know to turn it back on but nothing works. Pressing the FN / trackpad keys do not turn on the trackpad and all software indications of trackpad activity are greyed out as if the pad is off. A USB mouse works fine.

The machine is a refurb and is running Windows 10, Is there anything else I can try before I return it under warranty.

Thanks for any help or suggestions.


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About a week ago my Fn+F5 hot key suddenly stopped showing any alternative display types. Now all I have is one option : LCD.
Since then I have tried everything I can think of : Boot with S-Video cable plugged in
Update to latest NVidia Go drivers
Update Bios
(always fully patched on windows update)
There are no BIOS settings for S-Video.

I have tried forcing the external display in the NVidia control panel with no luck.
I noticed that about a week ago a Toshiba update came through windows update - ACPI update. I tried rolling back the driver and that made no difference either. There was no option to uninstall this update, rather I had to go into system and find the item under system devices and roll it back.

I can only think that this or another windows update has done it, though there were no other relevant updates. Just malicious tool updates.

This is driving me round the bend. Has anyone else had this problem or know how to resolve it? I cant watch anything on my TV anymore and I would rather not do a factory re-install.

Answer:Fn+F5 Suddenly stopped working on Satellite A series


Without clean OS installation it will be problematic to find out why this happen. We can just speculate here but it is not easy to say for sure what the problem can be. As far as I know more switch options are available if notebook ?recognizes? that some external device is connected.
Obviously external device is not recognized properly.

It will be interesting to know which notebook model you have. Have you tested FN+F5 option with external monitor connected to VGA port?

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Hi everyone,

I have a proble: yesterday when I tried to make a call using Skype I found out that my voice cannot be heard. I tried to use other headset, however, it didn't work either. I tried to use sort of Win XP built-in utility for testing sound hardware in sound manager, but it didn't react to.

I installed Sound Forge package to check on some advanced record system - but no result to.

I reinstalled sound and, then, chipset driver - no result. I reinstalled Windows, but I am facing the same problem again. What can be the possible problem? And are there any possible ways for of solution withour help of hardware engineers.
P.S. My laptop is Toshiba L40-12K, OS - Win XP 12K,.

P.P.S. I haven't tryied USB headset, i used to use usual ones, for microphone-audio jacks.

Answer:Microphone suddenly stopped working on Satellite L40-12K

Before you contact service install original recovery image with Vista and test it.
If everything works well than it is some configurations problem.
Check it out!

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The web cam on my Satellite L850 has suddenly stopped working.

It does not appear in Device Manager;
I've downloaded the latest driver from the Toshiba site;
I've checked BIOS and the web cam is enabled;
Still when I open the web cam application I get the following message:

'webcam initialization failed please restart application and check camera device'

I've scoured the forum boards and short of a back up and reboot from HDD, I can find no reasonable answers. I can't back up as I'm away from home so that's out of the question. I need web cam to conference call/call my family back in UK.

Tired of going around in circles and getting nowhere.

Any suggestions?

Message was edited by: mrclean

Answer:Satellite L850 - web cam suddenly stopped working

I have EXACTLY the same pb. The camera suddenly stopped working on a brand new computer although I used the camera the day before with skype. I reinstalled the drivers (32 and 64 bits), checked the BIOS but the camera does not appear in the device manager. I even reinstall the Antivirus in case it would have something to do with it...
When I try to use the TOSHIBA WebCam application, nothing happens and no message is displayed.
Let's hope it is not an hardware issue...

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I have a Toshiba Satellite C650 which has a built in microphone. I logged into yahoo chat and Skype and discovered the mic has suddenly stopped working. I have looked at the Toshiba site but got nowhere. Can anybody please help me?

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Dear reader,

Two days a go, out of the blue, my laptop doesn't give me any sounds over the speakers anymore. I've never had this problem and it is really a burden for me.
Actions I've taken so far:
- Check whether sound works with headphones - it does.
- Reinstall Realtek HD audio driver from realtek website - done, no changes
- Reinstall Audio Driver from Toshiba website - done, no changes
- Even updated the ATI HD sound driver - done, no changes

The model I'm using is the Satellite C855-255.7

The reason I'm not directly assuming my soundcard is broken/corrupted is the fact that through headphones, the audio works fine.

I would like to get suggestions for more actions to take, or a link/description of a fix for my problem.

Any help is very much appreciated.

Thank you in advance,

Wouter Pol

Answer:Satellite C855-255 sound suddenly stopped working

It is really strange that for no apparent reason speakers stopped working. In my opinion it has nothing to do with sound card or preinstalled sound driver.

When you start some music on your PC and open sound properties > playback device what is the status of the speakers there? Be sure entry speakers is not disabled.

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since yesterday I've the problem that my Touchpad don't works anymore
I was read something in a .txt-file when I wanted to scroll down i noticed that my cursor don't move with my touchpad anymore,
so the buttons of the touchpad don't works anymore too!

I've reinstalled the driver of my touchpad but this doesnt help me.
I've Satellite L350D

Can anyone tell me what to do now?
It's a new Laptop which I have just bought it 2 months ago

Answer:Touchpad stopped suddenly to work on my Satellite L350D

Hi Ashe

Are you sure the touch pad is not deactivated? Please check this using FN+F9 key combination.

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Hi - the touch pad on my Satellite Pro L870-18G (Windows 8) has suddenly stopped working (after less than 2 months' use) - which makes the laptop rather difficult to use. According to the device manager there is nothing wrong with the driver - but I tried to reinstall anyway (didn't help).
Do these things normally suddenly fail?

Why does the device manager say there is no problem when there quite clearly is?

Answer:Satellite Pro L870 - Touch-pad has suddenly stopped working

Maybe the touchpad is disabled. Is there any reaction when you use FN+F5 key combination?

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Hi all, hope someone can help or advise me on what to do.
My Pro M10 has suddenly stopped booting or reaching POST.
When power switch is pressed green light comes on and stays on and thats about it, no display and not even the fan spins up. :(

Funny thing is the battery still charges and is fine.
As you know this model is well out of warranty now and i am technically minded and taken laptops apart before so i don't mind opening up my machine.

Just thought i would ask here first before i do.
Hope someone can point me in the right direction of whats wrong, have heard a rumour that the M10's have a video fault but surely this wouldnt stop the machine POST'ing still would it.

Many thanks

Answer:Satellite Pro M10 has suddenly stopped booting or reaching POST

Hi Jay,

Difficult to pin-point your problem remotely as you will appreciate, however, I would expect the notebook to either issue a series of beeps (in a long-short type of pattern) or else flash the AC led to give some clue as to the reason for the POST failure.

As a first step I would try removing/reseating the RAM modules, the Hdd and also the optical drive to see if this improves the situation. Failing this I would tend to suspect a mainboard failure.


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I own an A300 19T Toshiba, model PSAJ4E that I've been using for over 1 year and a half. Yesterday, I just booted it, started working for like 5 min and all of the sudden it ceased functionning and remained silent. I didn't go through the shutdown process or anything software based process, just a hard shutdown. I don't even have the power led indicator on anymore. I suspected the power brick being the issue, took it and plugged it into another laptop and was good (the power led came up). It's definitley about my laptop.

So I'm writing to ask you guys: What can cause the power indicator on my laptop not to switch on, when I plug the DC jack? Is it something related to the charge circuit in my laptop? Is it the motherboard which I have to change? How can I get a better diagnostic? I there any manual/process for troubleshooting my issue? My goal is to know exactly what went wrong.

By the way, I have the necessary skills to apply any basic manual procedures. I'm able to take my laptop apart (down to the motherboard) and reassemble it.


Ilyes Gouta.

Answer:Re: Satellite A300-19T suddenly stopped working (power led is off)


it's look like the power supply electronic malfunction that is part of motherboard. I don't think, you can fix it yourself, in the most cases the whole motherboard should be replaced.

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My Satellite L850 has suddenly stopped running Apps. From the start screen they show the opening image for a moment then it hangs and goes back to the start screen.

Any ideas?

Answer:Satellite L850 has suddenly stopped running Apps

On this virtual way it is not easy to say what the problem can be. Try as first step to roll back OS to earlier time using system restore tool. Maybe this will fix it.

If not let us know.

Have you done something that could be responsible for this? Have you installed something or changed some settings?
One more thing: when you start notebook in safe mode can you start any application?

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I have a Satellite L50Dt-A, part no. PSKM2A. It is running Windows 8.1.

Last night the touch pad suddenly stopped working, no curser on the screen.
The little mouse indicator on the touch pad wasn't and still isn't glowing.
So I've pressed the Fn F5 button so many times, but that hasn't turned it back on.

I went to the mouse properties in the control panel, and under hardware there is nothing listed.
In the device manager, there is nothing under mouse either.
So I went to the Toshiba site and downloaded the driver for the touchpad.

However, on installing, it said it can't because the computer already has one.
I need to uninstall it and reinstall.
However, I can't find the original synaptics touchpad driver anywhere to uninstall.

Everything is updated through windows update, and I have ran the trouble shooting tools, and have restarted, and nothing so far has worked.

I have since plugged in an external mouse so I can use that.
But I would love my touchpad mouse working again.

Any help you can give me would be much appreciated.

Thank you

Answer:Satellite L50Dt-A - touchpad suddenly stopped working

>Last night the touch pad suddenly stopped working...
I?ve never been faced with such problem but try at first to roll back OS to earlier time using system restore just to see what will happen.

In the whole story it is confusing that touchpad is not listed in device manager under ?Mice and other pointing devices?.

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I bought this laptop last month in November.
Anyways, around a week or two ago, the sound suddenly wouldn't work.

It started making weird noises when I put in headphones, and the speakers just made no noise at all ever.
I did lots of weird things -- such as system restore, re-installing sound drivers but nothing worked until I updated the bios then everything went fine and the sound worked again.

However, today, the sound just suddenly stopped working again. I tried to re-install the current bios but InsydeFlash says, "The version of the ROM file is the same version of the BIOS" and just closes.

I searched the internet for an older version of the bios but when I try to install it, InsydeFlash says, "The version of ROM file isn't newer than version of BIOS" and of course I know that but then it closes too!

I'm not really good at computers or anything so any help at all would be appreciated.

Thank you.

Answer:Satellite C650 - sound just suddenly stopped working


I recommend checking some options firstly;
- check if mute is not enabled
- check if all volume controls are set to higher value
- check if sound would appear using headphones

If this would not be successful, then you should reinstall the sound driver.
Firstly go to device manager and uninstall the sound driver. Reboot the unit
Then download the sound driver from Toshiba page and install it again. Reboot once again and test the sound.

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About two weeks ago I placed my laptop down on the ground. When I picked it up two minutes later, there was an error on the screen which read something like "There is a problem with the cooling system, please contact your nearest Toshiba centre." Since then, the cooling fan has not worked.

I replaced the fan with a different one which also didn't work, so perhaps the problem is the system not the fan? Is there some setting within the system that allows me to manually turn the fan on and off?

Answer:Re: Satellite L550 - Cooling fan suddenly stopped working

> I replaced the fan with a different one
So that means you replaced it with another model?
Well, I think another fan model will never work because notebooks are specific products designed for certain series/models only. So you can?t change everything as on desktop computers.

In my opinion you should contact nearest authorized service provider. The guys can replace the fan and order a new one. If your notebook is under warranty, the repair will be for free. :)


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So hey all,

I was watching a movie on my laptop 2 days ago but suddenly the right click stopped working! I tried to reinstall the driver and it worked for a little bit but it kept on spamming the right click menu!

But now it won't work at all. Why did that happened?

Answer:Satellite C50-A560 - right click has suddenly stopped working

can anyone help? :) ty

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I have a Satellite C855-1J2 running Windows 7 Home Premium SP1. I turned it on on the 21st December 2012 and installed five applications - the latest versions of Firefox, CeltX, Notepad++, Open Office and Microsoft Security Essentials (I removed McAfee). I also got all the latest Windows Updates. Since then I have not installed any other applications.

For three days afterwards, my laptop was running fine until, suddenly, the speakers stopped working. I can identify the exact incident which caused it. I had plugged in a pair of perfectly ordinary headphones using the standard headphone jack socket, powered the laptop down after I had finished listening but left the headphones plugged in.

When I turned the laptop back on the next day, no sound came from the headphones.
When I unplugged them, no sound came from the speakers.
I rebooted my machine and the speakers worked fine.

However, I am now in a position where every time I turn my laptop on, the speakers do not work and they will only function again when I next reboot. A little investigation of this problem shows the following...

Whenever I turn my laptop on and go to Control Panel->Hardware and Sound->Manage Audio Devices I see two items:

1) "Speakers - High Definition Audio Device - Not plugged in" with a greyed out speaker icon with a red arrow.

2) "Digital Audio (S/PDIF) - High Definition Audio Device - Default device" with a coloured external amplifier icon (looks a bit l... Read more

Answer:Satellite C855 - Speakers suddenly stopped working


The issue you have described above looks to me like the speakers would not be chosen as ?default? device but the Digital Audio (S/PDIF).
Somehow the sound driver cannot detect the speakers from the first system boot.

I have no idea why this happened but I?ve got two proposals:

*1)* Uninstall the sound driver from the system. Download the newest sound driver from Toshiba page and install it after the notebook has been rebooted first.

*2)* If sound driver installation does not help, last resort would be the system recovery.

> 2) What is the Toshiba solution to this problem?
If you want to get some recommendation from Toshiba, I would give advice to contact the people. This is user community.

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I have a Toshiba Satellite L300 with a built in 2.0 USB camera and a windows 7 operating system, the camera suddenly stopped working since about 2-3 weeks ago with unknown reason!

I already tried system restore, un-installing and re-installing the camera driver, preformed a full scan by kaspersky internet antivirus 2012 (up to date), and I also ran a complete system and drivers troubleshooting ... and the problem still exists ...

When I use the windows live movie maker it gives me an error saying: can?t record audio or video from the selected device. Make sure that the device you're trying to use is installed properly and not currently in use by another program.

The microphone works well on skype but the camera doesn't open!
Please tell me how to fix it, what am I missing?

Answer:Satellite L300 - Built In webcam suddenly stopped working

> I already tried system restore

Did you recover the unit using Recovery disk from Toshiba?
In such case the cam should work?

Otherwise I would say it?s hardware related issue.

Some users here in the forum reported an webcam issue and the reason for that was an lose connection between the cam module and motherboard.
The webcam is connected to an USB controller on the motherboard.
If the connection does not exist, the webcam would not appear in device manager? does it appear in your case? Check this?

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Hi friends,

My satellite c640, internal speakers suddenly stopped working but works fine when earphones or any external sources are connected
Is it a hardware problem?

I?m using win 7 64bit and I tried to install drivers but seems to be a hardware problem

Thanks in advance

Answer:Satellite C640 internal speakers suddenly stopped working


I?m not sure if this is a hardware problem.
You may have to check some settings.

In control panel -> sound -> playback tab.
There you should see the speakers chosen as default device.
You can also click right on these speakers and you should see some options:
? speaker configuration
? test
? disable
? and so on?.

Test the speaker firstly. In my case some short bell sound appears. You can also mark the speaker and click on Properties button. There you will see a second window with some tabs. Check the second tab called LEVEL. There you can change the sound level.

What happen exactly when you try to reinstall sound driver? Do you get any errors?

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please help me to find a solution keyboard suddenly not functioning

Message has been edited: subject edited

Answer:Satellite P50W-B1038 - Keyboard stopped working suddenly

Hi sara

Before we start talking about possible issues… could you please tell me what notebook model you have?

If possible try to connect the external USB keyboard and check if it works…

Feedback would be appreciated.

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My Sat L300 suddenly stopped working the other day.

It kept freezing to start with, then nothing at all. So, I kill-disked the HDD and tried to re-install Windows (XP).
During the install it threw up a message that some internal components had been incorrectly installed and needed to be reinstalled.
I was told to remove the memory cards and re-seat them.

That did not work. I thought that perhaps the HDD was damaged, so I fitted a new one, and started to reinstall Windows.
Once again, same message. One of my colleagues at work suggested that the Motherboard was probably U/S.

So I have been trawling the .net to find a replacement. Laptop out of warranty! I am told that some other serial numbered motherboards will work with this laptop. Don't really want to get a motherboard only to find its never going to work! My unit has an SPS number of: V000138330.
I am being offered one with an SPS of: V000138390.

Any ideas? Will this one work?
And if it does, will it give me the functionality that I used to enjoy?!
Sorry for the long sob story.

Any advice gratefully accepted.


Answer:Satellite L300 suddenly stopped working - new motherboard needed

Hello Andy

Sorry but can you tell us more about your notebook? which model do you have exactly (L300-xxx)?
Do you have European model?
Has your notebook valid warranty?
Maybe I have misunderstood something but why you want to exchange mainboard if the warranty is probably still valid?

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Hi all, n00b to laptops and first post. Ok, I usually build and repair desktops, so much easier to gain aceess!!
My daughter switched on her A30 laptop last night and only 2 keys worked. Tried rebooting and getting into BIOS but couldnt. Tried getting it to boot into safe mode, only the up and down arrow working so could not select safe mode...doh. Am guessing this must be a harware problem.

Rebooted into Xp an opened up notepad....this time about 5 keys working. Reboot, 3 key etc etc.

How do I get to the ribbon cable to make sure it is seated properly. Is it common for a keyboard to fail in this way and is it easy to get a replacement?
At the mo, have all the small screws I can find out, removed battery, DVD rom and hard drive. Seems to be held towards the middle and rear. Dont want to force it and break something else!


Answer:Satellite A30 keyboard suddenly stopped working - how to remove and replace?

OK, so I had to laugh....flip the little cover on the top of the laptop and there are the 2 screws that hold the keyboard in

The ribbon cable was just about in its connector. Pushed it in and engaged the two locking tabs on the plastic retainer...job done!
Put it back together, fired up and Bingo! we have a keyboard again!

Oh well, may help someone else I guess.
Now she has no excuse for not doing her homework!

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Hello Toshiba People,

I have been using Satellite A665-14F PSAW3E over 2 years and I didn't really have any problem with my web camera till today. I suddenly realized (when I entered a website requiring webcam) that my webcam is not working. (It has been working perfectly). My laptop stopped seeing the built-in webcam.

First I checked the "device manager" to find and check the driver of it but I couldn't find the webcam. Actually I don't know under which category in the device manager I am supposed to see it. After that, I uninstalled the Toshiba Webcam Application from the "add/remove program" thing of Windows. I found the driver+application package of the webcam of my laptop from the European website of Toshiba and installed it. It asked me to reboot both after the uninstallation and installation. I did both times. It is still not fixed. Plus, now the blue light right next to the webcam (that is supposed to be turned on when the webcam is active) is constantly turned on, which is really annoying...

The only other detail that I can give you guys is that I realized that I have one "Unknown device" with a yellow triangle error icon on it under the category of "Universal Serial Bus controllers". Could it be related with my problem, like if the webcam is also USB related hardware? Cause I believe this unknown driver showed up in the same day with my webcam problem.

Thanks in advance to anyone for his/her time. (I use win7-64... Read more

Answer:Satellite A665-14F - Built-in Webcam suddenly stopped working

>The only other detail that I can give you guys is that I realized that I have one "Unknown device" with a yellow triangle error icon on it under the category of "Universal Serial Bus controllers".

I assume this is the internal webcam.
The webcam module is connected to the USB controller on the motherboard and the yellow exclamation mark means that webcam software was not installed properly.

In your case I recommend firstly:
1) Uninstall the webcam software again
2) Delete the unknown device from Universal Serial Bus controllers in device manager (mark it and press del )
3) Install CCLeaner tool can clean the registry and system
4) Reboot the notebook and install the webcam software once again.

Good luck

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I installed Tempro V1.2 on a satellite A200. Tempro tell me that I have 12 alerts but when I click at description of the alert,
I have in french an error message witch tell me that tempro stopped: 'Tempro a cess de fonctionner).

Have you an idea to resolve this problem?


Answer:Toshiba tempro has stopped on Satellite A200

Maybe you should remove the Tempro software firstly, and then should clean the OS using the CCleaner and then you should install the new Tempro software on your system.

But just one hint: the Tempro sends only a message to you if a new driver or tool was uploaded on the Toshiba driver page.
In my opinion it?s not really necessary? it runs always in the OS background and needs hardware recourses? I had this tool but I removed it from the OS.


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I have been using both the touchpad and usb mouse together successfully for many months then first the touchpad stopped responding then 30 minutes later the pad buttons quit working.

I have been in control panel and made sure the touchpad is turned on, tried it with the mouse unplugged, nada.

Any ideas?

Toshiba Satellite M-100 1111e


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my computer has been saying that it has been low on ram for a while, but i would ignore it as i have just finished download call of duty modern warfare 2 (a large game) and have been wanting to play it. Suddenly, my sound ceased to work and windows media player wont play files, instead putting a red x next to them as if they cant find them. When my headphones are plugged in the jack it wont work, but when i take the sound jack out my computers speakers (which are coming from the monitor) make very strange noises. I have a windows vista 32 bit and i would appreciate some help. Thank you.

Answer:[SOLVED] Sound suddenly stopped working and windows media player wont recognise files

Windows requires considerable memory to run media player.
If it is out of memory it wont even start.

Try to disable some things and see if it will work.

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First of all, I would like to underline the fact that, even if I bought my laptop in France, my model is not in the suport list.

My problem is very easy, it's been few weeks that we get a message asking us to turn off the laptop and to send it back to support. My girlfriend didn't read it, so after a month I got the news.
After few investigation, I found out some strange behaviour with GPU-Z :

7520G :
temperature between 114? and 136?.
load : 0%

7610M :
Temperature around 80?
Fan speed 30%

I would like to know if it's normal, or if one fan was disconnected on top of the 7520G GPU.

I'm in Romania for work for few month, so I'm trying to find a solution that would not involve going to the support. I took a 3 year warranty, but I'm not sure it works here.

Best regards,

Answer:GPU 136° on Satellite C855D-10R

You have European EMEA notebook model and you will get support in Europe.
If you want to check status of the warranty and see if your notebook is registered check it please on

I don't know which support site you have checked but on every support site/download page you need to know notebook?s part number. Using C855D-10R model name you will not find it but using data as model C855D and part number PSKD4E you should find it.

To be honest your notebook should be checked by nearest service. Using third part software you can get some info but I don't know if listed hardware check data are 100% exact.

Have you noticed that your notebook is extremely hot? Usually, when hardware temperature reach critical level notebook shuts-off from alone.

Anyway, try to contact nearest Toshiba service provider and ask for help.

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The touch pad for my Toshiba Satellite L755 has completely stopped working and no driver is shown in device manager. I tried restoring setup to default and started in safe mode to see if the driver was recognized which it was not. Tried a couple of ALPS drivers which didn't work either. I am not sure if drivers are supposed to be ALPS or Synaptics. Can anyone help?

Answer:Touch pad for Toshiba Satellite L755 stopped working

Hi emmitblue and welcome to Seven Forums. Could you please post a screen shot of device manager in full screen. Please go to as follows: Start - Right click Computer - Manage - Device Manager

Make it full screen Press Alt and print scrn on the keyboard

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Answer:toshiba satellite stopped recognizing brother dcp 120c

Windows 10 64 bit

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Answer:toshiba satellite stopped recognizing brother dcp 120c

Windows 10 64 bit

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'turn off lights' and 'windows media player' media buttons do not work anymore...
They did a couple of days ago. Not sure why they have stopped working.

When I open media player manually, the *play/pause, stop, previous/next* buttons *do* work, just the *lights on/off* and *media player* buttons don't.
If anyone has had the same problem or knows how to fix it, would be very grateful if you could let me know...

Thank you !!!

Answer:Toshiba Control buttons stopped working on Satellite A


> If anyone has had the same problem or knows how to fix it, would be very grateful if you could let me know...
Why you don?t search in forum for similar questions and issues?
There are a lot of threads!

Just an tip; you would need to reinstall VAP?

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Have re-installed windows xp onto my laptop along with the drivers - a toshiba satellite p200
everything working fine, restart laptop to get the new drivers to kick in and usb ports not working when laptop turnt back on
Am recieving this error message in the computer management next to USB ROOT HUB with a cheery little yellow exclamation mark
*Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)*
For the life of me cannot figure out what driver is connected to this. Have spent 3 hours exhausting google :(
Have reinstalled chipset what ever the hell that is and no change?!
Please can some genius shed some light onto this issue as I'm about to go mental
and please please don't mistake me for a computer expert (clear from this post I'm not!) Im a mere 20 something girl who is extremly out of her depth and have a University deadline looming so any help put in the simplest terms will be AMAZING! :)

Answer:USB ports stopped working Toshiba Satellite P200 HELP!

You could try right clicking the offending item going into properties, deleting the driver and rebooting.

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i have a toshiba satellite and on the back it says the model name is satellite l500-1dt.
i am new to this website and using forums, the message that comes up on my computer is

system warning
Warning:a problem with the cooling system has been detected. please turn off the computer immediately, and return it for service.

i am currently working in the alps and do not have an english speaking computer shop near by.
could any one help me and advise me what to do, i do not know much about taking a laptop apart to clean or change parts.

Answer:My Toshiba Satellite l500 cooling fan has stopped working

I would purchase a can of compressed air or use an air compressor (with a light gentle nozzle) and blow the dust out of the inside. If you have a failed cooling fan, then it will need to be repaired or replaced. That model I think is rather old, it may not be worth it to repair.

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I have a Blue Screen Of Death (less blue with Windows 8) very often, and when the computer reboot it can't find the HDD, I have to push the power button till it's cut and if I'm lucky, it find the HDD while rebooting.

I try to repair with the Windows 8 Tools but nothing change and it's the same BSOD when I try to install Windows 7 or Ubuntu.

Did I have to send my computer to support?

Answer:Satellite C855D-12j - BSOD and HDD not available

Set BIOS to default settings and reinstall Win8 again. Test it and if he same problem occurs again I strongly recommend you to contact nearest authorized Toshiba service provider. It is new notebook with valid warranty so it should be fixed for you.

BSOD can be related to hardware or even software problems so if ?factory settings? don?t help I think service should check it.

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Hi my laptop has a E1 amd processor atm but I want to upgrade it. Can I upgrade the E1 and if so what processors could I use to get up to the 2.4ghz that I need plz some one help.

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Hello everybody,

I've got a problem with my laptop, a satellite C855D-135.

I made a mistake during a recovery, and i don't have any recovery left (no recovery partition left, no option to use recovery in the boot menu - F12 when starting computer).

i read that the windows Key is in the BIOS, and i tried to get the key back, and i obtained a key with a tool found on the internet.

I tried to install different version of windows 8, but i wasn't able to activate windows after installing it:

i heard about a windows 8 version which is supposed to activate automatically at the first utilisation of it, looking for the key directly in the BIOS. which version is it, and where can i find it ?

I tried :

A windows 8 RTM version, but i wasn't able to activate it (error 0xC004C032) and windows is defined like "enterprise evaluation"

A windows 8 "classical" version, and i used the key that i've founded before to install it without any trouble, but the activation didn't work because of the key.

What could i do to install my laptop ?

What version am i supposed to install ?

(I don't want to BUY the recovery DVD, and i think it's a shame to sell recovery DVD ....)

if anyone could help me it could be Great !

Thanks for reading me :)

Answer:Windows 8 and Satellite C855D-135

> I don't want to BUY the recovery DVD, and i think it's a shame to sell recovery DVD
To be honest I don?t understand why do you think on this way. Preinstalled OS is bundled on notebook and you buy it in the package. At the same time in the price is also included valid license for usage.
You can install recovery image 1000 times and every time it will be activated so the best option for you is usage of recovery image, especially because installation and usage is user friendly and easy for installation.

Due to all this I strongly recommend you to order original recovery disc. It costs a bit but you will have OS, all necessary drivers, Toshiba tools and utilities and also some additional software, all in one package.

If you don?t want to do it all you can do is to install own OS version and buy new license for it.

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Sorry for my english's mystake, i'm french.


i've broken the keyboard of my laptop (Satellite C855D) with water.
I took it of and i use now a USB keyboard.

I'm looking to buy a new keyboard but the prices are expensive
. I was thinking that maybe, here, you could give me a website where i can buy a good keyboard not too expansive.

Can someone help me?

Thank you.

Answer:Where can I buy a keyboard for Satellite C855D?

In the past I?ve bought keyboards on the eBay. Last one I?ve ordered from China and it was not expensive.
Check French eBay.

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I just got a new toshiba satellite C855D-13T (ser.num. 3d061109r // model num. psc9ue-01500yy4). and i didn't get any toshiba programs on it.

I allready bought two toshiba laptops beffore- and I allways got some programs from toshiba on them.
Now I don't even have camera application- absolutly nothing...

Why is that so?

Message was edited by: Grega988


Answer:Re: New Satellite C855D-13T without any programs

Some notebooks Toshiba offers without preinstalled OS. According notebook specification your notebook is delivered without preinstalled recovery image so you must install everything on your own.

All necessary drivers, tools and utilities you can download from Toshiba support page

Check it out. If you need some assistance let us know.

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HI, I have a laptop Toshiba Satellite C855D-164 and I would like to know if it is possible change the cpu for other better. (please write the list)

(my cpu is AMD E1 1200)


Answer:Re: CPU upgrade on Satellite C855D-164


Sometimes its advisable to read other threads where the same question has been already asked.

There was an similar question for Satellite C850D.

Both models Satellite C850D and C855D support the same chipset and the same CPU therefore Francesco?s info should apply to your notebook model too.

As mentioned in other thread: the CPU upgrade is not supported by notebook manufacturers and such upgrade can be done only at your own risk without any further guarantee that notebook would run properly after such CPU exchange

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ReelTime Totally stopped working i cant get recent folders i opened ..plz help :)

Answer:Satellite A505-S6030 --- Toshiba ReelTime Stopped working

To be honest, I don't use this utility at all. what if you try to reinstall it?

You can download it from above mentioned link

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Hi Everyone,

I would like to fix my CTRL key because it suddenly stopped working as Control function. I tried changing the Language of my keyboard with no success.
I think this is because of the Windows 10, where can i download the new BIOS update for this specific model?

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Its just trouble with one of the user accounts.
Flash cards will not work on that account.
I created a new user account and now i works with the new account.
I would like it to work with my ordinary account but i don't know whats i wrong.
It just stopped to work and i do not recall what i did when it stopped to work.

Satellite C850D-105
Win7 64 ultimate

[Here| egory=2&selFamily=2&selSeries=312&selProduct=7516& selShortMod=3567&language=39&selOS=30&selType=all& yearupload=&monthupload=&dayupload=&useDate=null&m ode=allMachines&search=&action=search&macId=&count ry=36&page=1URL]

Message was edited by: mactrash

Answer:Satellite C850D-105: Toshiba Win 7 Flash Cards stopped working


You should restart the Flash Cards
Go to: ALL Programs -> Toshiba -> Utilities -> restart Flash Cards

Now the flash cards should be ok

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Yesterday I setup CCleaner and I make a run to my pc and after that this button isn?t working.
How we can solve it. I don?t want use FN +F9 I want use this button because it so important for me... can anybody help me... about this...

My operating system is windows 7 64bit.

+Message was edited: notebook model name has been added to subject+

Answer:Satellite L755-M1M0: Toshiba On/Off button has stopped working

Sorry my friend but your posting is very confusing.
> Yesterday I setup CCleaner and I make a run to my pc and after that this button isn?t working.
?This button?? Which button?
> I don?t want use FN +F9 I want use this button because it so important for me...
If you don?t want to use FN+F9 I can understand this but which ?this button? do you mean?

Do you have general problem with FN button functionality or what?

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Recently every singly time I use my Toshiba Satellite A500 I get an error message 'Toshiba Service Station stopped responding'.

1) I start up the computer. All good.
2) I go into internet explorer, ms word or ms excel (my three most frequently used apps)
3) In the process of that app coming up I get this error message.
4) The error message sits for about about 30 seconds to a minute. Then the program continues it's start up process and I can continue working without further issues.

While nothing serious appears to have happened it is extremely annoying (especially when you are in a hurry). What could be the reason for this error message and what can I do to fix it?


Answer:Satellite A500 - Toshiba Service Station stopped responding

To be honest I don?t know why this happen but what I can say is that this application is not so important and you can remove it from the system. I have done the same and I?m not missing it at all.

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I was using Toshiba Button Controls (play/pause, stop, back/forward buttons) with Winamp and was perfect (but the FN+f2,f5,f6,f7,f8 and f9 were not working but i didn't mind) on my Satelitte A200.

But two days ago i have updated the BIOS to the newest version and the FN command started to work but the play, stop and b/f buttons are not working anymore (tried with Media Player too).

I have reinstalled the control drivers and is the same thing.

Do you have any idea how could i solve this problem?


Answer:Satellite A200 - Toshiba Controll Buttons stopped working


Have you only reinstalled the Toshiba controls driver or controls software too?
I think you should try to reinstall both applications.

So remove both applications in Add or Remove programs. After this restart the notebook and use CCleaner to remove still existing files from these programs and restart the notebook again.
Then install the Controls driver first and then Controls software.
Usually the driver must always been installed first.

Check this!!


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OK, I was using my Toshiba Satellite, and out of nowhere, the touchpad stops working completely. no buttons work or anything. I've run a virus scan, booted in safe mode, tried rolling back driver, tried updating driver, tried installing driver package from Toshiba... Nothing... Any ideas?

Answer:Toshiba Satellite C55-B5302 touchpad stopped working completely

Obvious question...but...did you hit the button or key combination that disabled the touchpad?

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My Satellite Pro series L laptop came with windows and an upgrade to Win 7, which I'm now running. I've tried to play a disc which I burned on a past comptuer, but am told it's the wrong region (huh?) - my region is set to 4. So I've given up on that for the nonce and switched to the Toshiba DVD player.
When I try to open it, I get a message that module(s) is/are missing. If restart doesn't work, re-install application.

How do I do this?

Answer:Satellite L - Can't access Toshiba DVD player

Hi billym,

Normally you can download a newer version of DVD Player on official Toshiba website if you search for available downloads for your notebook model:

But if you have a DVD with another region code you have to change the region code of your CD/DVD drive (device manager > Properties of CD/DVD drive).

But don?t forget that region code can only be changed 4 times?

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I have the Satellite P200D-134 and can not use the Toshiba DVD player.
It displays an error message.

"Required modules missing for this application"

In Vista it worked everything fine.
Now I upgraded Windows 7 Ultimate and all Toshiba programs are gone.
And I can not use the Software HD DVD player or other Software from Toshiba.

What should I do?

Does anyone have any advice? Is there any help?

Please write back in German or English.

Thank you!


Answer:Satellite P200D-134 - can not use the Toshiba DVD player


Did you install the VAP (value added package)?
If not do that!!!

Furthermore I recommend installing the DVD Player Update Check Tool which can be found on the Toshiba European driver page.
With this tool, you can check your notebook, if your DVD-Player needs a Upgrade and if yes, it gives you the download link for the needed upgrade version.

By the way: If you cannot find the DVD Player for Win 7 in P200D section then you can download this from the P500 section!

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Last I bought a new laptop TOSHIBA Satellite C55D-C-13M.

Unfortunately there is no DVD/CD player in it.

Where can I buy a separate DVD/CD player and how can I install it in the laptop?

Thank you in advance for your answer.

Answer:TOSHIBA Satellite C55D-C-13M - DVD/CD player

There may not be a SATA connector for a DVD.
You could use an external USB DVD drive.

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I recently reformatted my p850/049 for windows 7. I tried to install the Toshiba Blu-Ray Disc player V1.0.3.196A, the file didn't work at all and when I tried to install it manually "cannot find player in your system. Installation Aborted". On the download page it is listed as a patch, but where do I find the original file? I have SP1 Windows 7 pro 64 bit, all up do date as of 24th May 2013

I found V1.0.5.110 from the US version of the Toshiba support site and this installed and does play DVD's and it tries to open a Blu-Ray but it gets stuck on blank screen and doesn't play or allow me to do anything like skip scene or go to the menu. There's no error message complaining about region or corrupt files or anything it just goes to a blank screen, with the controls available but they don't do anything. As I said dvd's work perfectly, just not blu-rays.

The player itself seems to function normally on this screen and when you try to click buttons it comes up with a circle with a line through it when you try and click buttons like a normal dvd player if you tried to skip through the copyright warnings and the time index is always a small number ie 25 seconds or so. As if it were trying to play a small segment like the copyright section or something.

I've tried a number of different Blu-ray discs and none of them work. I downloaded a trial of another Blu-ray player program and it plays Blu-rays all the same ones that don't work on the Toshiba player (so th... Read more

Answer:Satellite P850 - Where to get Toshiba Blu-ray player?

> I tried to install the Toshiba Blu-Ray Disc player V1.0.3.196A, the file didn't work at all and when I tried to install it manually "cannot find player in your system. Installation Aborted"

Yes, this is a patch file and you cannot install this without having installed an full version.

But I found on the Toshiba Australian driver page the Toshiba Video Player
Did you try to install this application?

At the other hand I could recommend the usage of freeware software like VLC Player.
This is really great and in my opinion the best player you can get for free.

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I am curious but does a Satellite C855D support back lit keyboards? I found one on Amazon but it says make sure that your mobo supports lighted keyboards.

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in a few days we can upgrade to windows 10 my question is will the drivers needed for windows 10 be ready by then?

oh i got a SATELLITE C855D-160

Answer:Satellite C855D-160 and Windows 10 drivers

In my opinion Toshiba will offer Win10 drivers when Microsoft starts to offer it official on the market and when the first notebooks will be offered with Win10.

You can upgrade your machine and I hope you will not have some big issues. Before you do this create recovery media back-up. With other words create recovery media that you can use to install original OS that you got with your machine.

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Can anyone help please?

My keyboard has had problems in the past and it was sent to Germany for repairs.
It came back but after a short while, the keyboard problem has re-appeared.
When typing to access webpages etc loads of programs are opened as if , I think it's called, a macro program has assigned hotkeys.

I have used on-screen keyboard to overcome this but that's inaccessible now.
Has anyone come across this problem before?
Is there a program to get rid of these hotkeys problem?

Thanks in anticipation.

Answer:Hotkey issue on Satellite C855D-13N

> When typing to access webpages etc loads of programs are opened as if , I think it's called, a macro program has assigned hotkeys.

What key(s) did you press exactly?

You can control different notebook features pressing different F (F1-F10) keys (also in connection with FN key): for example you can enable or disable the touchpad or you can change the display brightness.
Do you mean these keys?

At the other hand windows OS supports a feature called ?Ease of Access center?.
Within the ?Ease of Access Center? you can adjust these settings to "Make the keyboard easier to use"

Navigate to Control Panel and click on Ease of Access center, and find the link for ?Make the keyboard easier to use?. Once you are there, you?ll want to make sure the boxes for ?Turn on Sticky Keys? or ?Turn on Filter Keys? are turned off?which simply means the feature isn?t active at the moment.

Also you?ll have to click on either ?Set up Filter Keys? or ?Set up Sticky Keys? (or both). Disable Filter Keys Popup. If you went to the Filter Keys setup screen, remove the checkbox from ?Turn on Filter Keys when right SHIFT is pressed for 8 seconds?. To disable Sticky Keys Popup, uncheck the box for ?Turn on Sticky Keys when SHIFT is pressed five times?.

Recommend you to check this Microsoft article regarding this feature:

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I have a toshiba C855D-124 (Europe) and I need to know if the laptop supports a DDR3 memory 1.35v.

Crucial Ballistix Sport 2x4GB 1600Mhz

Thanks of help

Answer:Does Satellite C855D-124 support DDR3 1.35v?


According notebook specification your notebook was delivered with 4GB RAM and it is DDR3 1600MHz, PC3-12800 module. It must have part number PA5037U-1M4G.
If you have one 4GB module inside I recommend you to buy another but identical RAM.

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I am creating this thread to find out if it is possible to upgrade or change the processor from my laptop.. I can barely work with the programs I have to at university..

Beside the processor, which is an *AMD E1-1200 APU with Radeon(tm) HD Graphics (2 CPUs), _~1.4GHz_*.. I have good Memory *RAM: 6GB* and good videocard: *AMD Radeon HD 7310 (3GB)*

Thanks in advance,

Answer:Satellite C855D-13L - is it possible to upgrade the processor

Hi Cosmin

The whole CPU upgrade story is a little bit difficult.
Lets talk about facts:
- Fact is that notebook?s manufacturers don?t support any CPU upgrades and don?t advice such upgrade.
- Fact is that notebooks use special BIOS versions modified for each notebook series and therefore different CPUs might cause problems due to BIOS compatibility. In worst case your notebook would not boot up after CPU upgrade.
- Fact is that your notebook supports AMD Hudson A68M chipset and ONLY the AMD CPUs would be supported by the chipset.
- Fact is that notebook disassembling procedure is not very easy and there is a high risk of part damage while disassembling the unit.
- Fact is that you will NOT notice big performance boost after the CPU upgrade. I would recommend you to replace the HDD with an SSD drive to get performance boost.

These are some facts which you should consider before thinking about the CPU replacement.

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My problem is this every time I turn on my notebook when you turn I see the option to enter the bios
if I can just remove the key and that key.
Notebook Satellite C855D linux operating system

need help please

Answer:Satellite C855D - how I can remove the BIOS key?

Do you mean the BIOS password?

The BIOS password can be removed within the BIOS.

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I tried to install Windows 7 in my new Satellite C855D but all the times I tried I'm getting the message ( Checking Media [Fail] ).
The DVD that I use boots without problems in my desktop...

Any idea?

Answer:My new Satellite C855D doesn’t boot from CD

Is this DVD original Microsoft disc or some ?self-made? disc?
Have you problems using other bootable media?

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When I turned my computer on it comes up with blue screen saying choose an option those options are troubleshoot or turn of your pc.
When I click on troubleshoot ot brings 4 more options: [*]Refresh your pc [*]Reset your pc[*]Toshiba maintenance utility[*]Advanced options

When I click on refresh your pc it brings up here's what will happen (explains what will happen). When I click on next it brings up the drive where windows is installed is locked. Unlock the drive and try again. So I click on cancel and it returns to me to the first page I told you about. So I click on troubleshoot again and try clicking reset your pc this also brings up what will happen so I click next and after loading a little bit it brings up unable to reset your pc. A required drive partition is missing. So I click on cancel and again it takes me back to the first page i told you about so I then click on troubleshoot again this time I click on advanced options which brings up for more options which are: [*]System restore[*]System image recovery [*]Automatic repair[*]Command prompt

When I click on system restore it brings up a little box saying system restore
With a red circle and a x and in the box it says to use system restore, you must specify which windows installation to restore.

Restart this computer, select an operating system, and then select system restore. With a close button at bottom. I click this button and it takes me to the very first page I told you about so I click in troubl... Read more

Answer:System refresh on Satellite C855D-13N

Do you want to recover the notebook back to factory settings?
Usually you?ve got two options:

You can use HDD recovery optionOr you will use the Recovery disk (medium). This medium must be created using the Toshiba Recovery Medium Creator software preinstalled on the notebook
The Satellite C855D-13N was preinstalled with Win 8 64bit.
If you did not modify the HDD and the recovery partition, you should be able to use the HDD recovery as mentioned here:
see chapter: Windows 8 / Windows 8.1

In case the HDD recovery isn?t possible you should use the recovery medium? but I?m wondering why you received the disk with the notebook?usually the recovery disk isn?t part of the package.

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Due to issue, had to do a factory reset.
Laptop came with Win 8 preinstalled.

Ordered recovery media from Arvato.

Tried unsuccessfully many times to recover laptop using the discs. Same problem occurs:-

*initializing partition completed
*"Copying files please wait" for 1.5 to 2 hours
*"An error has occurred.
error :0002
Copy image error
Please press OK to turn off computer"

Now the HDD is completely deleted.
Suspect the recovery media and have asked for replacement,

Any help / settings would be appreciated.


Answer:Cannot recover Satellite C855D-15W with recovery DVD


In my opinion there are two possible reasons why the recovery procedure fails.

1) HDD malfunction
2) Recovery disk malfunction

I think you should firstly check if the HDD isn?t the troublemaker.
Go to BIOS (F2) and check if the HDD is listed on the first BIOS page.
In case it is, the HDD might be OK

In this case the Recovery disk could be faulty.
In such case you should get in contact with the disk provider/supplier (Arvato) to get new medium.

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It's possible this may go back to the 8.1 upgrade to Windows. The system seems to recognise the E: drive, double clicking the drive opens the the CD compartment asking for a CD to be inserted. But when the CD drawer closes, it seems like 3 attempts are made to read the disk, then nothing. I've cleaned the laser, and tried uninstalling the device/re-booting, but to no avail. Any help appreciated.

Dave C.

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Hello there... I have a Toshiba C855D Windows 8 and I (stupidly) put in a password for HDD/SSD.
This is very irritating when starting the laptop and I cannot find a way of deleting it.
If anyone out there knows how to get rid of having to use the password for HDD/SSD and can advise
me, I would be extremely grateful.

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Hey everyone.

I own a C855D-13N laptop, which has 6GB of RAM, alongside an AMD E1 1.4GHz dual core processor.
Now, I know what you're thinking. Same. 6GB of RAM and such a bad CPU? Well, this is how it has been purchased
so blame it on whoever assembled it.

I have been browsing through Google, but couldn't find a solution on how to upgrade my CPU, and how to find one that
will fit with the motherboard. This is why I decided that I will ask you guys.

All help is greatly appreciated, in advance.

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The utility has suddenly stopped to work after updating Windows XP.
Informs, that there was an irreparable failure and performance of the program will be interrupted.
Code 0x0

What to do?

Answer:TOSHIBA Power Saver of Satellite Pro M-series stopped to work.(code 0x0)


maybe you should download the newest version of the powersaver for your machine, remove the old version (just go to Add/Remove Applications in your "Control Panel" and uninstall it) and install the downloaded one.

You can download the powersaver here:

Good luck

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All my Toshiba utilities have stopped working.
Message pops up saying "*** have stopped working" windows is looking for a solution.

This was after updates were installed in the right order as posted earlier in forum. Not just the value added package but also configfree and PC diagnostic etc.

I have a Satellite P100 - 160 PSPAAE running Vista Home Premium.

Any ideas? I'm thinking it might be McAfee Security Center having something to do with it.

Answer:Satellite P100-160 PSPAAE Vista: All my Toshiba utilities have stopped working


I suggest you the following: Recover your machine and update the tools and drivers again. I am not sure if McAfee is the cause for your problem but if a system is broken on the software side then one of the most popular and useful actions is to recover the system and then to be happy when it works again.

Would appreciate some feedback on your success.


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Model:- PSPE8A-025002

OS:- Windows7 Ultimate (32bit)

On Windows Start up I get a service stopped notification - "TOSHIBA Power Saver service has been stopped so settings cannot be changed."
This is the only issue other than the known Windows 7 change in behaviour where the Eco Power Saver side button no longer works but by the usual Control Panel/Power Options I can select and change Power plans as normal. So this is just an annoying pop up on start up.

Advice on preventing the annoying notification welcome.


Answer:Satellite P500 - TOSHIBA Power Saver service has been stopped error

Hi Rob,

Have you tried to reinstall Toshiba Value Added Package? It contains the Power Saver where you get this error message. You can download it here: > Support & Downloads > Download Drivers

I would also recommend reinstalling the Eco Utility.

Good luck! :)

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