Computer Support Forum

Satellite L500/01K - Fn (F6 & F7) don't work

Question: Satellite L500/01K - Fn (F6 & F7) don't work

Hi,

Just bought Satellite L500/01K upgraded to window 7 (32 bit).
Only Fn (F6 F7) key don't work.

Tried to uninstall TVAP and Toshiba flashcards support utility and reintall them, restart the computer and still don't work.
The Toshiba ECO mode utility also don't work but i think this could be because the screen brightness can't be adjusted.

Could anyone help on this matter. Thanks

Relevance 100%
Preferred Solution: Satellite L500/01K - Fn (F6 & F7) don't work

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Answer: Satellite L500/01K - Fn (F6 & F7) don't work

Hi WML,

That means all FN keys work without the FN keys for screen brightness control?

It would be interesting to know which versions of TVAP and Flash Cards Support Utility you have used for reinstalling. On Windows 7 you need the newest versions as far as I know, both must be released for Windows 7.
Check this!!!

If you reinstall the applications, remove all old versions first. Restart your notebook and then install TVAP firstly. After one more restart you can install Flash Cards Support Utility and all FN keys should start work.

Last but not least ECO mode utility should also be reinstalled. ;)

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Hi,

I have a toshiba satellite l500-02f and I have windows 7 32bit intalled.

I have programs such as adobe premiere pro cs5 and adobe after effect cs5, but I cannot install them because I have windows 7 32bit.

So I would like to know if it's possible to back up my files and programs in my laptop, then upgrading windows 7 32bit to a windows 7 64bit in the toshiba satellite l500-02f ?

Thank you.

Answer:Can Windows 7 64-bit work on Satellite L500-02F?

Hello

I found your notebook on Canadian support page and it is supported for Win7 64bit. With other words you can download drivers from download page - http://support.toshiba.ca/support/Download/ln_byModel.asp

Check it out.

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Hi everyone

I have this model for about 3 yrs now.

It stopped working and its not AC problem since I checked with a new one as well..
Although there IS a green light when connected to the mains. Battery doesnt charge as well.

Shall I say it goodbye? ;(

Answer:Satellite L500-1R1 doesnt work on AC

Did you check the RAM modules?
Faulty RAM would prevent the notebook from booting up.

Since its very easy to replace the RAM modules, I would recommend trying this out.
Otherwise it might be a serious motherboard problem and I guess in such case the notebook repair might be very costly affair.

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I have a Satellite L500 and the FN key does not work for connecting to a wireless network or to the F10 key and previously worked?

Help is urgently needed.

Answer:Satellite L500 - FN key doesn't work

Hey,

So if your FN keys don?t work anymore, I would recommend reinstalling Value Added Package and Flash Cards Support Utility. These tools are controlling the FN keys.

http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers

On this page you can download both tools. Just download and install it, after this you should be able to use FN keys again.

Check this!!! :)

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Hi all,

I recently reinstalled Windows 7 64-bit on my *Toshiba Satellite L500/050* which had the same system earlier.

But somehow I managed to mess up my backup partition and I had to try and reinstall all the drivers from the internet but the problem is it is giving weird results.

For the first part the Fn key does not work even after I installed and reinstalled TVAP countless times and the other thing is that my LCD brightness increases when I decrease it and vice versa. (0% had highest brightness 100% has lowest, when brightness is dimmed by the computer it actually increases).

There may be other such problems I don't know for sure now but I think my laptop is not running as well as it used to.
Can anyone give the list or step by step instructions on how to uninstall and install all my drivers for this.

Thanking you inadvance.

Cheers.

Answer:Re: Satellite L500/050 - FN buttons don't work

Hi

It seems that your notebook model belongs to Toshiba Australian series.
Please check this Toshiba Australia driver page:
http://www.mytoshiba.com.au/support/download

Here you can find the necessary driver for FN button.

As far as I know you need to install the VAP (value added package) and the Flash Card Support Utility.

Greets

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Hi

Just got one of the new core I3 powered Satellite with Windows 7 64bit OS. All seems fine and I'm impressed with the machine but the Fn keys do not work.

I went back to the shop and tried the display model which was OK. Before I phone up Toshiba helpdesk (I so don't want to be sent round in circles by a foreign call-centre operator working from a script) is there a simple answer to this?

Answer:Satellite L500-1XC - FN keys don't work

Hi nixi,

I had the same problem on my Satellite L500. I have a little bit searched here and did the following steps

1) Download newest Toshiba Value Added Package and Flash Cards Support Utility.
2) Remove the old versions of both Toshiba tools and restart your notebook
3) Use CCleaner to remove still existing keys in registry and restart again
4) Install VAP firstly and then Flash Cards Support Utility. Make the last restart.

Normally the FN keys should start working again. Can you confirm this?

3 more replies
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Hi.

I have a Toshiba L500-13w (PSLJ3E-00X01G03) problems with the keyboard. The keyboard does not work. Already tested on windows, or even to access the bios.
I bought a new keyboard, and changed. It does not work. Any way to solve this problem?

Thanks.

Answer:New keyboard does not work on Satellite L500-13W

What happened with the notebook exactly?
Did you spill some kind of fluid on the keyboard maybe??

The keyboard is connected to the motherboard with an flat cable?
If the keyboard controller on the motherboard has not been damaged, then new keyboard should work

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Hi,
I just bought my new laptop (L500-1EN, windows 7 64 bit), and none of my function keys work.
Does anybody know what may be the problem?

Thanks,
Roni

Answer:FN keys don't work on new Satellite L500-1EN

Hi Roni

You have installed 64-bit version after first start, I mean original Toshiba recovery image? Do you?

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Hello

I have a laptop Satellite L500-1UU, I installed on Windows 8 but, don't work all F/ keys on windows 8.
How it works?

Answer:Re: Satellite L500 - FN keys don't work on Windows 8

Maybe stupid question at the beginning of our discussion but have you checked if your notebook is supported for Win8?
I mean which drivers and Toshiba specific tools and utilities you want to install if your notebook is not supported for Win8?

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optus modem crashed computer and would not be recognised as being plugged in,wireless switched on and been told by telstra also that there modems are non compatible with windows 7.no one including toshiba seem to know blaming new windows 7,had computer 3 weeks and cant use it!someone help me please.so frustrating.thanks

Message was edited by: shanestar
i,m sure there must be a wirelss modem that is compatible and a servers programme to run that works.

Answer:Satellite L500 - Can't get wireless modem to work

> wireless switched on and been told by telstra also that there modems are non compatible with windows 7.
Sorry mate but I really don?t understand your issue?
The WLan card which is installed on your notebook is fully compatible with Win 7 and the drivers can be found on the Toshiba WLan portal.

If you are talking about an 3rd party modem, then I have to say that your are wrong here? if you have problems with any 3rd party devices then you should get in contact with the manufacturer? in your case with the modem manufacturer?

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After install SP1 on Windows 7 64bit does not work setting the display brightness! Installing Toshiba Value Added Package 1.4.1 for Windows 7 64-bit not helped!

Need help!

Answer:Satellite L500 - FN+F6/F7 not work after Windows 7 SP1 installation

Hi

Let's try to find out what can be the cause by checking general behaviour:

- Pressing FN only should partly light up a small lamp on the keyboard AND if TVAP was installed with basic configuration should also put some images in the top of your screen. Please explain what happens in your case concerning the lamp and the visual feedback on the screen when pressing and holding the FN button only.

- Pressing i.e. FN + F5 should give You a possibility to switch between display outputs which is visualized on the display with some nice pictures. Let us know what happens when You do this please.

Thanks

Tom

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I need your help to sort this problem out my accessibility key does not work, when i press on FN key to switch my wireless on it does not work.
As when i go to program files>Toshiba>utilities>TACSPROP.exe a warning alert shows up telling me it cant be used in this operating system.
And for your information i have Windows 7 32bit.

So you are highly appreciated to tell me what to do with this issue.

Answer:Re: Satellite Pro L500-1VX- accessibility (FN key) does not work properly

Did you install Windows yourself? Or is it the preinstalled Windows from the factory?

Go to the Toshiba website and navigate to the Support/Download section. Download and install the latest Value Added Package.

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Hi,

I have Vista L500 with a dead keyboard. This machine has not been dropped or had anything spilled on it. I have plugged in external USB keyboard which works. The laptop keyboard does not. I have flashed BIOS, updated drivers, held shift key for 10 sec (read on another forum), reset computer, checked Windows Vista updates and ran 3 Virus checks.
Everything is perfect, just no Keyboard?

What else should I check? Could it be a motherboard problem?

Thanks for any help given :)

Answer:Satellite L500 - Keyboard doesn't work

Hello

Can you enter the BIOS (F2 key) with internal keyboard?
If not the internal keyboard seems to be defective and needs replacing?

I don?t think you can do more. I mean you tried everything what is possible and if an external keyboard works the OS installation should be ok.

The keyboard can be ordered and replaced from an authorized service provider. Do you know how to contact the guys?

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Hi,

on my Satellite L500-1UR ce two DVD I created and the Windows 7 home premium 32bit given with the PC don't work ..
In both cases, the restauration process seems to work correctly but the finishng phase never ends .. boot, reboot, rereboot .. and so one.

Reinstallation using a "standard" Windows 7 32 bit seems to work .. but .. I am afraid I could have lost something.

How to get "correct" DVDs ?
Thanks for help

Answer:Recovery DVD Creation does not work on Satellite L500-1UR

Hi

Please check if you could create the recovery disks using another DVDs from different manufacturers.
I had the same issue in the past. I tested some DVDs from Verbatim and TDK ?R and could create the recovery DVD.

Greets

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I have an L500 -1PU Toshiba, running on 32 bit Windows 7,
The webcam is working wonderfully but the internal microphone is not working properly.

I had an external microphone so i hadn't noticed this problem when i got on skype, but i've recently discovered that when using the webcam the person on the other end can hear faint noises from my computer when i'm playing music or watching a video clip.

How can i solve this and get my microphone working properly such that i can control the volume and actually get full service from my otherwise decent notebook?


Thanks

Answer:Re: Satellite Pro L500-1PU - internal microphone does not work

Hi

Possibly this Toshiba FAQ could help you:

+Whistling sound on the Satellite L500+
http://aps2.toshiba-tro.de/kb0/TSB0402UB0001R01.htm

It?s a matter of the settings.
This issue occurs if the microphone volume in the speakers properties is enabled.
After disabling this point the issue with acoustic feedback does not appear anymore.

Hope this helps!

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Hi,

try to install the value added package 1.2.28 from the driver DVD (delivered with my laptop and newer as the driver on toshibas website).
The installtion works well and after the reboot the hotkey doesn't work.
Even I try the older driver from the website 1.2.25 it doesn't work also.

After this I try to install a part of the driver. I find this comment:

+For using the FN keys you have to install Toshiba Value Added Package and Flash Cards supports utility. Make sure that both versions are released for Windows 7 64bit already. If you choose a Vista version it will not work!+

+Here you can download all:+
+http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers+

+Value Added Package must be installed firstly. ;)+

But the flash cards utility is a part of the value added package and I was not able to deactivate the flash cards utility under Windows 7 32bit.
This utility seem to be used for other utilities.

Has someone a solution to activate the hotkeys?

Greetings

Wibke

Answer:Satellite L500 FN buttons don't work using Win 7 32bit

> But the flash cards utility is a part of the value added package and I was not able to deactivate the flash cards utility under Windows 7 32bit.

There are two applications which can be downloaded:
*Value Added Package v1.2.34* and *Flash Cards supports utility v1.63.0.4*

Please install both applications again!

If both were already installed, then remove it from the system firstly and after new reboot install the both drivers again.

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Hi,

newbie here, pleased to meet you all.
I have been given a Toshiba L500 19X that has a problem, the keyboard does not work, at all.

This happened after a liquid spill, or so I'm told.
I have sorted out a few laptops that have been subjected to liquids, but this one is different.
In this case the laptop is working brilliantly, not a problem except for the keyboard not working.

I have attached a external usb k/b and it works perfectly. I have stripped the laptop down to the mobo and there is no evidence of a liquid spill.
I use a large magnifying glass to inspect the board, usually find something jumping out, but not in this case.

Regardless I have cleaned the mobo and all looks well. But the k/b will not work at all.
I have come to the conclusion that the problem MIGHT be a bodged bios update, or corrupted.

I have d/loaded the latest Bios, 2.10 win, but when I go to install it I am told that the current bios is equal to or newer than the one I've d/loaded and flash will not go ahead.

I come here cap in hand, for help if possible, and to see if anyone has had the same problem.
Possibly point me in the right direction.

The bad news would be that there is a problem with the motherboard.

Any help or advice would be appreciated.
Thank you in advance.

Answer:Satellite L500-19X does not work after spilling liquid

> In this case the laptop is working brilliantly, not a problem except for the keyboard not working.
>I have attached a external usb k/b and it works perfectly

So you got a big luck? looks like the motherboard is ok and the keyboard controller works too.
Why should be this a BIOS issue? The notebook worked perfectly in the past?
So in my opinion you should contact the authorized service point in your country and should replace the keyboard.
In my personal opinion its internal keyboard problem

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Would a sata2 ssd drive work with my Toshiba Satellite L500 - 11d

Thanks in advance!

Answer:Would SATA2 SSD drive work with Satellite L500-11d

I don?t see any serious reasons why this should not work.
The HDD controller is SATA capable and the SATA2 is down compatible which means that you can use SATA 2 HDD or SSD drives as well.

Please post some information after the SSD upgrade. It would be interesting to know how the notebook would run using SSD drive

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Hello,

I have bought a new laptop Toshiba Satellite L500-1EV. Now I am with Windows 7 32 bit OS, and I noticed that some of the shortcuts - espacially the "fn-F8" - for switching on and off the wireless adapter and "fn-F9" for toggling between mouse and touchpad input don't work. After I press FN-F8 the wireless adapter is still working and the indicator still lights. After pressing FN-F9 the system keeps on receiving input from both mouse and touchpad.

Am I missing some driver?
Thank you !

Answer:Satellite L500-1EV- Some FN keys don't work on Windows 7

Hi

Have you installed Windows 7 yourself or was it preinstalled on your notebook?

As far as I know for the FN keys you need Toshiba Value Added Package and Flash Cards Support Utility. In your case I would try to reinstall both of them, VAP firstly and then Flash Cards Support Utility.

Check the Toshiba website where you can find both tools! :)

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Hi I HAVE L500-1XL AND MY KEYBOARD DOESNT WORK THE KEYBOARD BACKSPACE AND TYPING I GET A ROW OF TTTTTTTTTTTTTTTTTTTTTT LIKE THIS IVE CLEANED IT AND STILL DON'T WORK

Answer:Satellite L500-1XL - keyboard doesn't work

Hi

Get in contact with your Toshiba ASP in your country and ask for the keyboard replacement.

Greets

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Satellite L500-128 - FN keys don't work using Windows 7 x64 OS

Answer:Satellite L500-128 - FN keys don't work Win 7 64bit

Hi

The Sat L500-128 belongs to PSLJ3E series.
The Toshiba European driver page contains all drivers for this unit.

Beside the Value Added Package installation you will need to install the Flash Cards Support Utility v 1.63.0.4.
The Flash Cards controls the FN buttons!

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Hi there,

I was wondering if someone could help me out here. I have inbuilt webcam and that is not working but would like to get it working again. I'm not sure if the software has been removed.

Does anyone know what brand these webcams are i.e. Logitech?
I do not have any CD's when I purchased this laptop (not sure if I have thrown them out - silly me)

Could someone point out to me what software I need to download? Much appreciated


Details of laptop
******************
[PC Information]
Model Name Satellite L500
Part Number PSLS0A-08P002
OS Version Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1

Answer:Satellite L500 PSLS0A - internal webcam does not work

>Does anyone know what brand these webcams are i.e. Logitech?
As far as I know the internal webcam module is Chicony.

Your notebook seems to be an Toshiba Australian series.
Therefore the drivers and other Toshiba software like webcam software are on the Toshiba Australian page ;)
http://www.mytoshiba.com.au/support/computers/satellite/l500/psls0a-08p002/download?os=24

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Hello,

About a month ago I spilt pepsi on my laptop and had it sent for repair. I got it back today and it had a new keyboard installed, among other things. But, the new keyboard is not functioning correctly.

A bunch of the keys type nearby letters instead. E.g typing "a" gives "aq1", "b" gives "bgt". It seems to type the letters vertically above. Some work fine.

Is the new keyboard faulty, or does it need calibrated or something? My laptop model is L500-19X.
Thanks.

Answer:New keyboard on Satellite L500-19X doesn't work properly

My advice: don?t waste your time on forum expecting some help. How to give you proper answer to your questions?
I have only one answer to your question: no, keyboard doesn?t need to be calibrated.
Contact service provider as soon as possible and ask for help.

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I have just bought a microsoft camera as my other older version Trust webcam is not compatible with Windows 7. Surely I would have no problems with a Microsoft webcam? Wrong!

Whereas before on Vista, my trusty trust webcam worked fine on yahoo messenger, I now find that I can go My Webcam - File - Preferences - Camera Settings and then Device Settings, but Camera Controls shows only Exposure. All the other options on Camera Controls are greyed out, including Zoom which I always used on my previous Toshiba Vista laptop. Very frustrating!

Any suggestions?

Many thanks

Answer:Satellite L500 - Microsoft webcam not work on Windows 7

ps The laptop is a satellite L500

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Hi there,

i recently acquired this laptop, and i installed win7 64 bits prof. The first problem was that wireless card was not installed, but i go to toshib website and downloaded the new one, next to that i can't activate the card with the fn + f8 key, thats the only way to activate the card,

i already downloaded some drivers and utilities and i can't activate the card, the hotkey don't work and there's not another switch, software won't work either

Any help will be welcome
Thanks

Answer:Satellite L500-13W: How to switch on Wlan with Win 7 - hotkeys don't work

Hi

Hmm?. the Win 7 drivers are not released yet? but I found some beta drives on the Toshiba US page:
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp

Maybe you will find some Win 7 drivers for L500/505 series?

Otherwise I would recommend to check if you could enable the WLan in device manager -> Wlan card properties -> Advanced tab?

There are some additional options? maybe the Wlan On/Off would be there too.

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I've upgraded my Windows Vista to Windows 7 Utimate 64 bit (Upgrade not clean install) for my Satellite L500-126.

Everything works fine except the hotkeys (FN+F keys), the hotkeys worked fine in Vista before upgrade. I want to reinstall the drivers or applications for the hotkeys but the downloads page confuses me a lot. Which driver and applicantion I should download for that hotkeys?

THX!

Answer:Satellite L500-126 - Hotkeys doesn't work on Windows 7

Hi

For the FN keys and all other ?special function? you need only the Toshiba Value Added Package. It contains all drivers that you need for these functions:
http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers

I have installed Windows 7 on my Satellite A300 and Qosmio F50. After the installation of Value Added Package I can successful use the FN keys. :)

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Hello,
Satellite L500-PSLJ3E, upgrade to Windows 7 64bit and none of my function keys work with the fn keys. Value Added Package and Flash Cards Support Utility are installed.

Does somebody know how can I solve it?

thank you very much,

Answer:Satellite L500 - FN keys don't work after Windows 7 upgrade

Hi

Have you installed the newest tools from the Toshiba page? If you install both VAP must be installed first and then Flash Cards Support Utility.

Furthermore I would try to clean the registry using CCleaner.

Here in forum are already some threads about this issue. You should also use the forum search.

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I can't get the mouse wheel to scroll in any application using an external mouse - the touch pad scrolls ok.

I have tried many different mice. The wheel button brings up a display of all the programs I have open (Windows 7) but moving the wheel does nothing. I'm currently using a Microsoft cordless mouse but I have tried it with corded mice as well. Nothing seems to work.

Thanks

Answer:Satellite L500 - Mouse Scroll doesn't work

That?s really strange.
Have you maybe installed some application that you got with this Microsoft mouse?

I have two notebooks and two external devices. One is Logitech and the second one some cheap no name mouse and both were recognized properly on preinstalled Win7.

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Hi!

OS: Windows 7 / 64Bit.

I'm trying to connect my Satellite L500 to A-Link WNAP 802.11n WLAN AP 3G ROUTER via Network adapter (Intel 82567) without succes.

Device manager in General tab indicates "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". Then I updated driver -> Windows has determined the driver software for your device is up to date. Still same message coming in General tab.

Has anybody same kind of problem?


Sitiper

Answer:Satellite L500-1WG: Network adapter does not work - Code 31

Hi mate

What device doesn?t work correctly? Is it WLan or LAN card?
I?m a little but confused?

As far as I know the notebook support LAN and Wlan card from Realtek.
Therefore you could download both drivers from Realtek page directly.

Please set the BIOS to default settings before you would reinstall the both drivers.

I hope this will help you!

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I have problem with my wireless switch. Take a look at this [picture|http://bildr.no/view/591716]. It says "bryterstatus: p?" which translates (poorly) to "switch status: on".

Although, when I press Fn + F8, nothing happens. All the other FN + "random button" hotkeys work though. In other words, I can't connect to my wireless. I know that it works, because I can connect with my iPhone. There's also nothing wrong with the connection, I've tried to deactive / active on and off. Tried to restart my laptop. I've even downloaded new drivers. Nothing seems to work. How can I turn on the switch?

Best Regards,
Miguel Rodrigues

Answer:Satellite Pro L500 - Wireless button doesn't work

Hello Miguel

Has your notebook ?factory settings? or you have changed something?
Have you installed own operating system or notebook still has original preinstalled operating system?
Is WLAN card installed and listed properly in device manager?

WLAN usage is so simple and by ?default? it must work properly. The same principle is on all Toshiba notebooks same. When you want to use WLAN you must move WLAN switch to position ON and use FN+F8 key combination to enable WLAN card. That?s all.

What you can try is to reinstall Value added package?

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Now I have wanted to connect my Laptop to my TV again (I have done this before by using an HDMI cable and FN+F5, however not anymore.) but now for the first time I have noticed that the FN key does NOT bring up the menu it used to bring up when I pressed it before and I have no idea what is causing this.

I have tried using google ect to find a solution and the thing I noticed is that when I go in Start>All Programs>TOSHIBA>Utilities other people seem to have "Flash Cards" and "Flash Cards - Setting" now all I have is Flash Card Help, Restart Flash Cards and Settings for Flash Cards. I am just saying this to see if this has to do with the problem anyways moving on.

I would like to know how to fix this problem I already tried to install the Value Added Package but it did not help at all and this problem was probably caused due to me fiddling around with my laptop. Thanks in advance.

PS:
Toshiba Satellite L500 (Part Number thingy: PSLS0E) Windows 7 64 bit.

Answer:Satellite L500 PSLS0E - FN Menu doesn't work

Hmmmm..... Usually Toshiba Value Added package reinstallation schould help.

Try please one more time to remove VAP from the system, restart your notebook and install latest version from Toshiba download page.

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Hello,

I bought a L500 six months ago and now it's almost useless. Trying to operate it by starting it normaly is impossible, taking more than 40 minutes just to start up. Getting any program running or any window open takes many minutes more, if at all.

I have tried restoring the computer to a previous date but it only goes back to two weeks ago and is still facing the same problems. I have checked for bad sectors and not found any. I have also tried doing a CHKDSK but it eventually freezes after a couple of hours during stage 4 of 5, in the following file:
Users\DANIEL~1\AppData\Local\MICROS~1\Windows\TEMP OR~1\Content.IE5\FIA7RO0V\combo[1]

I can operate the computer in Safe Mode most of the times, but when moving information it tends to freeze or slow down a lot. I have been backing up my information and many times it freezes during the process.

I have been using Microsoft Security Essentials but it has been deactivated. I can?t get it back on, although I have been constantly using USBs changing information between computers and no virus have been detected in the my other computer.

I do remember that one of the things that first started working strangely were WMP and VLC, as movies saved on the disk and some music albums would start freezing up after 5 minutes of being played, then playing again for a while and freezing later again.

What do you think the problem is? Is it likewise this will be a problem covered by the warranty?

Please let me know w... Read more

Answer:Satellite L500 doesn't work properly even on Safe Mode

Hi buddy,

> Is it likewise this will be a problem covered by the warranty?
It?s only covered by warranty if it?s a hardware malfunction but if it?s just a software or driver issue it?s no warranty and you have to pay for service.

Anyway, it?s hard to say what the problem is but theoretically it could be software related only and even in safe mode you have several issues I would try reinstall Windows from Toshiba recovery disk. This can restore the original factory settings (out of box settings) and with these settings everything should work properly. Then you can make sure it?s no software or driver problem because the recovery image is pretested by Toshiba.

If you still have problems after recovery installation contact an ASP!

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Hi

My DVD player is not working.

There is power to it. The motor fires up when I eject and reinsert it. The Control Panel Troubleshooting for Hardware and Devices says it is a driver problem but cannot fix it. Problem with driver.

I have reinstalled it from Toshiba site.
Is it saving to the correct place?
I'm running Windows 7 64 Bit and chose the correct driver for this.

Should I be using the 64bit?
I only have 3MB RAM which was the spec when bought.

If I wanted to change to the 32bit how do you do it without the CD/DVD player?
Is there any point in doing this?

Thanks

Richard

Answer:Satellite L500-1CQ PSLS0E - CD/DVD drive does not work - Driver problem?

Hi

To be honest I?m a little bit confused.
Are you not able to boot from ANY disks; Windows disk, recover disk, Linux disk???

If it?s the case, then this means that you CD/DVD drive is faulty.
Why? Because CD/DVD drive is recognized and controlled by BIOS while booting from CD or DVD.

When Windows operating system has booted up, then the CD/DVD drive should use the common Microsoft driver which is a part of the Windows OS.
This means that you don?t need to install ANY drivers in order to get the CD/DVD working.

If you can boot from any disk but if the CD/DVD drive is not recognized in MY Computer, then I recommend checking this:
http://support.microsoft.com/kb/270008/en-us

Before you would delete the upper and lower filters from the registry, delete the CD/DVD drive from device manager and then go to registry and remove filters. Then reboot the unit.

Good luck

1 more replies
Relevance 66.42%

I am using windows 7 ultimate x64 on L500-126, the new win7 x64 drivers have been available since yesterday.....

However, the Flash cards (Fn Hotkeys) still doesn't work after the installation of the new VAP. The flash cards is able to show up at the top of my screen, I can click them by mouse, but the Fn combinations does not work at all!

I've noticed that there is a downloadable driver called "Flash Cards support", even I installed this application the problem still remained.

Then I uninstalled VAP and kept "Flash Cards support", to my surprise, the combination of Fn+F6 and F7 (Adjusting brightness) worked! however, without VAP I could not use other combinations.

Are there still problems with the new VAP for win 7 x64?


P.S. The new "Hardware setup" seems to be a problem as well, I tried to change some configurations in this application but after re-boot all the options went back.

Answer:Satellite L500-126, Flash cards (Fn Hotkeys) still doesn't work

Please don't create different threads about one and the same theme!
Follow your first thread:
http://forums.computers.toshiba-europe.com/forums//message.jspa?messageID=182199

1 more replies
Relevance 66.42%

Hello,

Why the Toshiba DVD Player doesn't work when i plug the HDMI cable for OUT on my other screen larger...

while it plays nice the DVD on the computer, and while i can get the signal HDMI OUT with VLC playing other video formats...

I hope there is a way to unlock this, because i prefer to play DVD from my computer (for sound issue as i ear not well)

Thank you in advance for your help, if you can.

Regards.
Mylene
(Satellite L5001QK France)

Answer:Satellite L500 1QK - HDMI out doesn't work with Toshiba DVD Player?

Hello

To be honest I don?t know 100% what your problem is.
If you want to watch DVD movie on your computer using Toshiba DVD player but the pic should be shown on the external display please do as follow:

When you have connected HDMI cable to external (other) screen, use FN+F5 and switch to this external display only. When you see desktop on the external display start Toshiba DVD player and I think everything should be OK.

2 more replies
Relevance 66.01%

I've tried to reinstall Windows 7 on Satellite L500-19x but it won't complete - every time I boot up laptop a white splash screen appears saying "preparing to install...may take a few minutes" but this never disappears...can get out of this screen by starting task manager and hitting escape a few times.

When get as far as desktop things seem to be in order except for command prompt running Syswow64/sysprep/...access is denied on continuous loop, also there is a window saying "TUPIT 2" which seems to have failed as there is a "requested registry access is not allowed" in front of it.

Would really appreciate if somebody could tell me how to fix this as it is extremely frustrating and seems to be so close yet so far to being successfully completed!

Answer:Satellite L500-19X: Win7 install won't work - stuck on syswow64 loop?

Hi

This message is very strange. Had read in internet about similar issues but the issues were always related to the registry problems.
In most cases the error message appeared trying to repair the Windows OS.

Did you try to make a clean installation?
I think you should format the HDD firstly before trying to install the Win 7.
Hopefully everything would be erased from HDD before starting the setup installation?

1 more replies
Relevance 66.01%

Hello,

I have updatet my Toshiba Satellite L500-20X to Windows 8.
Unfortunately, since this update my WLAN Switch no longer works. All function keys work to F7, only F8 (WLAN switch) and F9 (touchpad) no longer work.

What can I do?

Thanks in advance.

Kind regards
Klaus

Answer:Satellite L500-20X - WLAN switch doesn't work after Windows 8 Upgrade

Satellite L500 is not Win 8 upgrade supported? so I think the problem is a missing driver or software?

As far as I know in order to use the FN buttons the Value Added Package for Win 8 needs to be installed.
Check other driver area for Toshiba notebook series supporting the Win 8.
Maybe you could use the VAP released for other series.

4 more replies
Relevance 66.01%

Satellite L500-1WP

After update from Windows 8 to 8.1 my external USB 3.0 disk do not work.
Windows message: "Device not recognized".

Answer:Satellite L500-1WP: after Win8.1 upgrade external USB 3.0 disk doesn't work

Hi

I guess you are talking about external HDD which supports the USB 3.0 standard.
Right?

Did you try to connect the external HDD to another USB ports?
Do the USB ports work properly in connection with other USB devices?

Does the USB 3.0 device support Win 8.1?

You should check this.

2 more replies
Relevance 54.53%

I need a new keyboard for my L500 and found out, that the keyboad of the P200 (and some other models) seems to be the same (105 keys, num pad, 2 win keys). Are those keyboards 100% compatible or do they just look the same?

Answer:Satellite L500 and Satellite P200 - compatible keyboards?

Hi

In my opinion this question is for Toshiba service and not for user-to-user forum.

Anyway I think that both keyboards are not the same and you should order 100% identical keyboard designed for your notebook model.

Question is: why do you look for keyboards for old notebook models if you can order new one for L500.
On eBay you can get it quite affordable.

5 more replies
Relevance 53.71%

hi there!!

i had a toshiba satellite a300 that unfortunately died... i want to take the hard disk drive from it an put it on my cousin's toshiba satellite l500 laptop...
I siply put it to l500 but it stacks at a point that shows again and again something about media test and more...

What i'm supposed to do?
Te strange (to me that i'm not very computer guy) is that at bios setting shows the model of the hard disk...
I mean that the l500 recognises the drive...please help me...



thanks in advance..

Answer:HDD swop from Satellite A300 to Satellite L500

Hi

Satellite A300 supports the same HDD like a Satellite L500. Both use the SATA HDD therefore the inserted HDD should work.
Its good sign, that the HDD is visible in BIOS. This means that HDD is recognized and in good condition.

I?m wondering what you have done after the HDD has been inserted.
Did you try to install the system using Toshiba recovery disk or another disk?
Did you try to format the HDD firstly?

Try to boot form the system disk and format the HDD firstly.
Then follow with system installation

19 more replies
Relevance 51.66%

Satellite L500/049
Part Number - PSLS3A-049002

my note book model is this one. When i buy this computer on last December. I install 32bit Window 7 . Then i found out the ram only used 2.84GB.

So i follow the toshiba webpage to recover my computer and upgrate to 64bit Window7. But final i found out the ram still 4GB (2.84GB used)

so how can i make the ram from 2.84 to 4.00 GB ?????? = ''4.00GB (4.00GB used)

Thanks

Answer:4GB ram use on Satellite L500/049

Hi,

Not sure if it solves your problem but try:

Go Start-Control Panel-System security -Administrative tools- System configuration-Boot - advanced options
make sure that maximum Memory option is not checked. If it's checked, uncheck, press Apply, Ok and restart.

Message was edited by: Jeka-IL

2 more replies
Relevance 51.66%

I have a Toshiba Satellite L500-1XC. will it take an solid state drive to replace the hdd inside it now?
I was looking at the Toshiba 120gb stor.E comes with caddy, cables, and software to clone you old hdd, its SATA III.

IS MY LAPTOP SATA III?

Answer:Can I use SSD with my Satellite L500-1XC?

Of course you can use SSD. When you do this you will see how fast your notebook runs.
I recommend you Samsung 840 Series SSD. I use it with my Satellite notebook.

Which one you want to use is your decision.

5 more replies
Relevance 51.66%

When I ran a diagnostic report on my laptop (Satellite L500-1XL) it said that my RAM was low and to upgrade it for better performance - it has been very slow to start up as of late.
However I have discovered that my model has been discontinued and I'm not sure what to do.
Any suggestions?

Bear in mind I am a total novice when it comes to computers so nothing too technical please!
Thank you.

Answer:Low RAM in Satellite L500-1XL

With more RAM your notebook will have better performance.
According notebook specification your notebook is delivered with 2 GB RAM but it can be upgraded up to 4 GB.

So buy second 2 GB RAM and upgrade your notebook.

3 more replies
Relevance 51.66%

On the spesifications of the Satelite L500-1V1 it says that there is 4096MB DDR3 RAM with 1066MHz, but why is there only 533MHz in each card?

I don't suppose you have to multiply it with 2?

Answer:RAM MHZ on Satellite L500-1V1

Hi

As far as I know the notebook has been equipped with the DDR3 1066MHz (PC3-8500) 2GB modules?
There are two modules means notebook uses 4GB RAM.

But the 1066MHz can be reached only if the FSB (front side bus) would support 1066MHz too?

Greets

4 more replies
Relevance 51.66%

I have a Satellite L500-02C and I install Windows 7 32bit from original version of 64bit to run application that wouldn't work on it. I have installed all drivers for the 32bit, but I am having trouble getting the drivers for the touchpad (synaptic) also the driver for the function keys. I have tried the Toshiba web site download from there but they don't work.

Can anyone help?

Answer:Re: Satellite L500-02C

Download and install the 32bit versions of the Toshiba Value Added Package and the Flashcards Support Utility from the L500 drivers page. 64bit version may not work.

2 more replies
Relevance 51.25%

Hi I have a second hand Satellite L500-1XC, the previous owner has installed Ubuntu (which I can't access due to password) as well as windows 7 and I'm trying the laptop restore it to factory settings but I just don't know how.

I've tried turning it off and then holding 0 and pressing the start button. On start up the bottom of the screen does say HDD Recovery at the bottom left of the screen but after that it just goes to the selection part for me to pick either Ubuntu or Windows 7 and then just loads the laptop as normal.

I have tried looking for the Recovery Media Creator but I can't find it. It seems many of the original Toshiba utilities and supports have been deleted.

If anyone can help me to fix this laptop I would be so grateful as I really can't afford to buy a recovery disk from Toshiba.

Thanks

Answer:Satellite L500-1XC HDD Recovery help

> I'm trying the laptop restore it to factory settings but I just don't know how
I don?t think that HDD recovery would work because the Linux has been installed on the HDD and I think the partition table has been changed.
This might be the reason why the HDD recovery isn?t working.

You could still check this Toshiba document which describes the whole HDD recovery procedure:
http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm

So now HDD recovery does not work? in this case you can use only the installation disk.
You can try to install Windows 7 using Microsoft disk (the Toshiba drivers are downloadable) or you will order the disk from Arvato:
http://backupmedia.toshiba.eu/landing.aspx

4 more replies
Relevance 51.25%

Hi All!

I have noticed that Intel have released new drivers for their 4500MHD graphic card, however, the one's released on Toshiba's site for my Satellite L500-1KK are older and are never updated as frequently as those released on Intel's site, my questions are:

1. Is it safe to use the new drivers from Intel for their chipset or should I stick to the ones released by Toshiba?
2. What possible differences are there between these Intel drivers and Toshiba's? ?:|

Thanks all!

Answer:Satellite L500-1KK - Which driver to use?

Hi,

You see, dude, If everything works fine don't touch the system with any driver update. I still run my laptop with the old drivers and satisfied.

> 1. Is it safe to use the new drivers from Intel for their chipset or should I stick to the ones released by Toshiba?

Yes, you can use intel chipset drivers and shouldn't be worry :)

> What possible differences are there between these Intel drivers and Toshiba's??

As I know, they are pretesed by Toshiba.

2 more replies
Relevance 51.25%

Hi all,

The DVD is not recognized when a dvd is popped into the laptop.
I have tried to reinstall the driver but no luck.
Does anyone have an idea?

thanks

Gunter

Answer:DVD is not recognized on Satellite L500-1XJ

It is not easy to say what is wrong there.
We don?t even know which DVDs do you use.

Maybe you should write little bit more about all this and offer some fact and relevant info. You know, for better understanding.

By the way, which driver you have installed again?

3 more replies
Relevance 51.25%

Hello,

I just instaled Win XP on my L500-13Z but I cant find any driver for my motherboard card. It seems that it is a Toshiba motherboard called KSWAA 1.00 but I didnt find any XP driver...
Hope I'll find some help here.

Thank you

Christophe

Answer:Need drivers for Satellite L500-13Z with win XP

Hello

As far as I know newest notebook models will not be supported for WXP anymore. At some point WXP must be history and you should use newest hardware with newest OS.
Anyway, your notebook model has Mobile Intel GM45 Express Chipset and if you need WXP drivers you are on your own. Google is your friend! ;)

I just hope you have created recovery installations DVD before you installed WXP.

3 more replies
Relevance 51.25%

hello every body

I really need drivers for Satellite L500-14F. I just bought it and I did format for it then it asked me for drivers update. The shop doesn't gave me any CD for it. Is it right for this model without drivers CD if it is why they made without drivers update?

Please answer me I'm waiting.

Answer:Satellite L500-14F - Where can I get drivers?

Hi!

What OS have you installed?

The L500-14F belongs to the PSLJTE series so you can find all drivers on the Toshiba page. I?m wondering that you didn?t find them.
http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers

And yes that?s normal that Satellite L500 doesn?t have a recovery DVD because you have to create this disk yourself. Therefore you have to start the Toshiba recovery disk creator on preinstalled OS but now it?s too late because you have already installed another OS. If you want a recovery disk you have to order a new one from Toshiba directly.

At the end I can only say you should read the user manual first if you buy something new. You shouldn?t use the notebook if you don?t know anything. ;)

Bye

2 more replies
Relevance 51.25%

The AC Adaptor on my Satellite L500 died while the laptop was in for warranty repairs (again), the repairer put the cord straight in the bin without recording the part number for me.

How can I find out the PA number to buy a replacement adaptor?

Thanks

Answer:Need new AC Adaptor for Satellite L500

Hi

What you need is 19V AC adapter. You can use several AC adapters but can you please post exact notebook model name (L500-xxx)?

2 more replies
Relevance 51.25%

What make and model is the Ethernet? I have looked at manual but it doesn't mention it.

Thanks

Answer:Which LAN card is used on my Satellite L500-1XJ?

Hi

Your notebook has Realtek LAN card inside.

2 more replies
Relevance 51.25%

My laptop will not switch on unless the cable from the on off switch is disconnected and the connections are bridged on the motherboard. Any suggestions please?

Answer:Satellite L500-1DT will not switch on

Can you start your notebook if battery is removed and notebook connected to AC power supply only?

3 more replies
Relevance 51.25%

I just purchased a new L500/00U, took it home, plugged it, turned it on and it has been in configuration mode with a few reboots for over an hour.

Is this normal?

Answer:New Satellite L500/00U keeps configuring

I?m afraid it is normal. Last week I got friends Satellite L500 and I have noticed the same.
To be honest I thought something was wrong with it but finally after almost a hour OS was installed and configured properly.

1 more replies
Relevance 51.25%

I have a friend moving to NZ soon. What will she need to use her laptop. JUst a UK to NZ plug adaptor or new mains adaptor?

TIA
Trevor

Answer:Using a UK Satellite L500-1XL in New Zealand

> JUst a UK to NZ plug adaptor or new mains adaptor?

Yes, I think he will need just an wall adapter. The AC adaptor works worldwide.

2 more replies
Relevance 51.25%

I'm currently having issues with my Toshiba Satellite L500 series. The problem being, I can run purchased audio CDs, as well as DVD movies, but I can NOT run DVDrom games. Music CDs automatically start up Media Player just fine, as well as movies with their corresponding players.. DVDrom Games (such as Dragon Age Origins and Left 4 Dead) will not read, nor be recognized. When I go through "Computer" and try to access the game, it says "No disc available. Please insert disc into D: drive". So from what I'm understanding, the CD/DVD rom can not be completely broken if it is reading all types, except for DVDrom games.

Can someone PLEASE help me with this! It's rather frustrating since my computer is just now at a year old! I'd hate to think all computer companies sell computers that fall apart after a year.... I was hoping it was different with Toshiba.

Once again, CD/DVDrom can read CDs and DVD movies, but NOT DVDrom Games. Please help!!! Thanks in advance!

Answer:Satellite L500 - Can't run DVD-ROM games

Hi adecker,

Maybe it?s caused due the upper and lower filters in registry. You should try removing it as you can read in this Microsoft Knowledge Base article:
http://support.microsoft.com/kb/314060

I had a similar problem that certain disks can?t be read anymore. So I went thorugh the forum and founded out to clean the CD/DVD drive lens by using a microfiber cloth. Be careful if you do this and don?t scratch the lens.
Check this!!!

1 more replies
Relevance 51.25%

Hello,
i can't install Windows 8.1 (Windows 8 is running successfull). Is this "by design" (maybe missing support for things like PAE, NX or SSE2. see http://windows.microsoft.com/en-US/w...is-pae-nx-sse2).

Thanks for help

Frank

Answer:Satellite L500-1C7 and Windows 8.1

If Win 8 runs on your notebook properly, then it should be possible to upgrade the Win 8 to Windows 8.1 too…

In order to get Win 8.1, install all Win 8 updates and then access the Windows Store to get the Win 8.1 update.

It should be possible to install the Win 8.1 update in case Win 8 is already up to date.

2 more replies
Relevance 51.25%

Help!

Just got the laptop out of the box (new) - turned it on.
Windows 7 Administrtaor account is locked and Other User won't recognise password / name.

Help!

Answer:Cannot boot Satellite L500 - new out of the box

Hi

Try this:
Power up the unit and press F8.
Choose Repair My Computer and then choose HDD Recovery.
The HDD recovery should start again and you should be able to reinstall the OS.

Good luck

4 more replies
Relevance 51.25%

Hello, I have to replace my whole heatsink on my Satellite L500-1XZ. Any idea where I can find a heatsink for that model, because I searched and searched and can't find anything yet.
The exact model is L500-1XZ PSLJHE
number on the heatsink is: AT0920020V0 AVCS 0A 101E

Please if somebody have any info about where I can find heatsink help me! Thank you!

Answer:Re: Need new heatsink for my Satellite L500-1XZ

I my opinion all L500 have the same construction and I also think that you must simply search heatsink for L500. With a little bit luck you can find it on eBay or googling around.

Other way contact nearest Toshiba service provider and ask if you can order a part with this part number. I hope they can do this for you.

4 more replies
Relevance 51.25%

Hi All

I am new to this forum. I have been given a Toshiba Satellite L500 to attempt to repair and the fault is that the laptop was shutdown normally and now will not turn on.

I have checked the power adapter which is giving out 19.25v. I have stripped the laptop down to motherboard level and have checked where the DC jack plug is soldered to the motherboard and that also reads 19.25v with the adapter plugged in. Can anyone suggest a possible cause.

My initial thoughts are a motherboard failure but any other ideas are very welcome.


Gary

Answer:Satellite L500 is not Switching ON

Your description is OK but we still don?t know some facts.

When notebook is connected to AC power supply is power LED on notebook ON or not?
Is battery LED on (charging)?

On this virtual way we can just speculate what the problem can be but if there is no power supply there must be problem with power supply electronic and, I?m afraid, you need some professional help with this.

15 more replies
Relevance 51.25%

Hi,

Does anyone know where in the UK (Web or email address) I can obtain a Hard drive caddy and screws for a Satellite L500-1XC. Part No.AM073000200 ?

Thks
Peter.

Answer:Satellite L500-1XC - Need HDD Caddy

Hi

What caddy do you need exactly?
An external USB 2.5? HDD caddy in order to connect the notebook?s HDD to an USB port?

As far as I know the notebook supports SATA 2.5? HDD so you will need an SATA USB caddy.

2 more replies
Relevance 51.25%

I have an 4-5 years old Toshiba L500-128 and I'd like to upgrade the CPU. Atm I have a Core 2 Duo T6500. I know that I can put a T9500 in it, but if possible I'd like to put even a better one. So I have a few questions:

1) Can I put a CPU with 1066 FSB speed and will it work? T6500 has 800 FSB.
2) Can I put a CPU with 44 or 45W TDP? T6500 has 35W.
3) If answer is yes to both previous questions, can I put a CPU with 1066 FSB and 45W?

Is possible I'd like to put something like T9900 or even a Quad Core.

Thanks in advance :)

Answer:CPU upgrade for Satellite L500-128

>1) Can I put a CPU with 1066 FSB speed and will it work? T6500 has 800 FSB.

In my opinion you should check the chipset compatibility and the CPU support.
As far as I know the notebook?s motherboard supports the Mobile Intel GM45 Express Chipset

On Intel Ark page I could find the Intel mobile GM45 chipset specs and compatible products:
http://ark.intel.com/products/35134/Intel-82GM45-Graphics-and-Memory-Controller-Hub

However, fact is that new CPU needs to be supported by the chipset and BIOS.
If one of the parts (chipset or BIOS) would not support the new CPU, the notebook will not boot up.

Additionally you should also know that notebook manufacturers don?t support CPUs upgrade.
What does this mean exactly?

This means that even if the chipset would support new CPU, the BIOS could be the troublemaker and would not support the upgraded CPU. From my long experience, there are no information about the BIOS support. Therefore the CPU upgrade is always an risky procedure. Maybe it will work, maybe not?

2 more replies
Relevance 51.25%

Having just purchased a laptop as above I am faced with the question of what speed DVD to use.
The John Lewis PC after sales help service advised me that times 16 DVD's sometimes cause trouble and that I should seek X8 and use these if possible although they say they are now almost as rare a hens teeth. The say that a X16 may be OK but X8 would be more reliable.

I have not booted up my laptop yet as am awaiting supply of X8 that I located on Ebay as advised DVD-R NOT + should be used. I note that the disc tray is marked Rewritable + leading to more confusion.

Will make copy of operating software when the X8 are received and not before.

Any advise or observations would be most appreciated

Answer:Satellite L500-19X -What speed DVD's should I use?

Since long time I always use the same DVDs and I have never, but really never noticed some burning problems, especially not creating recovery medias.
I use TDK DVD-R 1-16x speed empty medias.

2 more replies
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Can anyone tell me if there is any win 10 drivers and how can I update bios if I don't have a running battery , I keep the laptop plug in and I get a error message because I don't have more then 10% on battery

More replies
Relevance 51.25%

I don't find the model L500-1ET and its drivers. Is this model XP compatible?

Answer:Re: Satellite L500-1ET - Is it XP compatible?

Hi willy,

As far as I know the Satellite L500-1ET belongs to the PSLJTE series and therefore you can find all driver on the Toshiba page:
http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers

I have checked this and it seems that your model is XP compatible. You can download all drivers for XP. :)

1 more replies
Relevance 51.25%

I see that I have three Primary partitions already made on this new L500 ~
1.) 2GiB /dev/hda1 for Toshiba Recovery,
2.) 330+GiB (C:) for Vista and 3.) 12GiB /dev/hda3 ???.

I need to dual boot two windows installations and use and extended partition for Linux and Storage.

What is the third partition for and can I configure things so that I can save it within a Logical Partition ?

My aim is:

/dev/hda1 = Toshiba Recovery
/dev/hda2 = Vista
/dev/hda3 = Windows 7 ~ RC7
/dev/hda4 = Extended for all others ( including Linux, the 12GiB existing and a common storage space as well.)

Any suggestions or thoughts before I dive in ?

Regards, SnapafunFrank

Answer:Satellite L500 - What is the third partition on HDD?

Hi

The third partition belongs to Vista.
Vista creates two partitions; one a usual partition to install system and the second hidden partition for backup files. These backup files are important for Vista. Vista needs it to repair the OS if something will go wrong?

So it?s strongly recommended to leave this partition on the HDD?

6 more replies
Relevance 51.25%

Hi,





I am experiencing a "little" problem. Everything started with the following BSOD :

0x00009C (0x00000000, 0x8922c94c, 0x00000000, 0x00000000)

I managed to find out that the touchpad is faulty. I disconnected it , problem solved.



It was working fine until I noticed that only one core is working out of 2 (Intel i3 M330).

In the BIOS I found:



Dynamic CPU Freqency Mode - Always Low

Core Multi-Processing - Disabled



So I switched them on to:



Dynamic CPU Frequency Mode - Dynamic

Core Multi-Processing - Enabled



For first the windows 7 64bit crashed with the followind BSOD message:



STOP 0x0000009C (0x0000000000000000, 0xFFFFF88002F6BB70, 0x0000000000000000, 0x0000000000000000)



Since this message I can switch it on but there is no display, no response.

Is there any solution for this?



Modell: Satellite L500- 1QK

PSLS9E-01000SEN

Answer:Satellite L500 BSOD

>Since this message I can switch it on but there is no display, no response.

I?m afraid I don?t understand this? what do you mean by ?no display? exactly?
Can you see the Toshiba splash screen and can you access the BIOS properly?

From my understanding this BIOS should be set to default settings (in BIOS press F9 and F10 to save the changes) in order to get the same BIOS settings configured by Toshiba? then the BIOS should be configured properly.

Generally speaking the BSOD appears due to serious software or hardware problem.
In most cases the system recovery should solve system problems but if the BSOD would still appear even after the usage of recovery disk, then I would assume your hardware is affected.

This would mean that any single hardware parts like memory or motherboard should be tested

3 more replies
Relevance 51.25%

Hi

i bought this computer about a month ago and for the past week it has begun freezing for no reason.

I could be using the internet or i could be using Word it could even just be sitting there idle and it freezes up.
Ctrl Alt Del dosent even work the only way to rectify the problem is turn the power off and restart. I brought the computer because i am doing a uni degree online and this really isnt helping.

Answer:Satellite L500 keeps freezing

Hi

Did you notice an higher temperature while notebook freezes?
In most cases an higher, internal temperature could be the reason for such similar notebook symptoms.

How about new OS installation?
Did you try this?

If not, I recommend running the HDD recovery which would allow you to reset the unit back to factory settings?

You should also check the RAM using an memtest tool...

10 more replies
Relevance 51.25%

Hi All

Hope somebody could help me.
I have the L500-19X and the hard drive has failed.

How do I l know which one to buy to replace it.
I can't find any details anywhere

Many thanks in advance of your help

Answer:Satellite L500-19X - HDD has failed

Hi

You need an 2.5? SATA HDD.
Since SATA interface has no limitation, you should be able to use any SATA 2.5? HDD

Here are nice movies how to replace a HDD:
http://forums.computers.toshiba-europe.com/forums/forum.jspa?forumID=116

Greets

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HI

I HAVE A SATELLITE L500 AND IT CANT FIND THE SYSTEM HARD DRIVE

PLEASE HELP

Answer:I can find HDD for Satellite L500

Hi

I don?t understand what you mean exactly;
You cannot find HDD for this notebook or cannot find Windows installed on HDD?
Can you boot Windows; yes or no?

PS: it would be really, really useful for all other users here in the forum, if you could spend a little bit more effort writing an posting here; means more info and more user-friendly text.

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My Satellite L500-13W got the cmos battery broken and now it wont post it just turn on the fan for a second and turns off right after
Is it possible to fix the cmos battery?

Answer:Satellite L500-13W is not posting

I forgot to say that my cmos battery is soldered to MB

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Hoping someone can provide with me some insight. I'm buying a new computer and other than Harmon Kardon speakers, I don't seem to see a huge difference between the L500 and the A500 series. To be more specific, here are the models I'm looking at. As you can see, they differ in price quite a bit, so what's the story? Is there a huge difference in the system other than the speakers?

[http://www.toshibadirect.com/td/b2c/laptop-model.jsp?family=Satellite&model=L500] [http://www.toshibadirect.com/td/b2c/laptop-model.jsp?family=Satellite&model=A500]

And yes, I'm aware of all the customization options, but even if they have the EXACT same specs, that A series is still more expensive. Why?

Answer:Satellite A500 or L500 - which is better?

I would go for the A500, because its generally a higher end model with faster components.

The A500 has an Intel CPU and dedicated ATI graphics, compared to the L500D which has an AMD CPU and a slower ATI Graphics chip.

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Hi, My Satellite L500 won't boot. It will respond to F2 or F12 but just returns to a blank black screen with a flashing cursor as soon as setup is exited. I've removed/replaced battery and memory cards and also hdd but it has made no difference. I've tried F6 but this doesn't ssem to work. Anyone got any ideas please? Thanks

Answer:Satellite L500 Won't boot up

Hi,

What is the model number of your L500?

Have you tried running Recovery (by holding down the Zero key during Power On, or using the Recovery options in the Windows F8 Menu)?

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Last week I bought a brand new Satellite L 500 laptop with Inter i3 processor, 1 GB ATI graphic card, 4 GB ram, etc.
Everything is OK in general, however, I find the fan to be very very noisy.

I used to own a HP Pavillion laptop and could hardly notice the fan while with my new laptop the fan noise is really loud.
Does anybody know if this is normal or if this could be fixed somehow?

I researched the internet for a solution but I could not find any and apparently nobody is complaining about the fan noise on L 500 laptops so perhaps it is me only that have this problem?

Thanks.

Stefano

Answer:Satellite L500 and Fan Noise

For optimal notebook usage use ?Balanced? power plan. Go to advanced settings for this plan and in Toshiba power saver you can find ?Cooling method? option.
Reduce the level there. I am pretty sure notebooks fan will be much quieter than before.

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Hello To Every One.

Dear All.

I Have *Toshiba Setellite L500-14F* Model and Currently i am Running Windows 7 On it ,As It Did Not Came With Any OS So i Install Windows 7 on it.

So Now I Want To Install Windows XP on it , As I am Facing Some Problems to Work With Some Software Which Are Not Supporting and Having Compatibility Issues With Windows 7.

I Had Allready Downloaded All Drivers For Windows XP For This Notebook.
By Reading and Searching The Forums I Found Out That I Need To Upgrade They BIOS Also So I Did That But Invain.

So Please Help By Guiding Me That What Steps Do I Had To Take To Successfully Install The Windows Xp on This Machine. As I Am Faild Twice A Time.

Thanks in Advance

And Best Regards

Answer:I want to install Win XP on Satellite L500-14F

Hi,

if you want to install Xp on your computer, you need to change Sata Controller in Bios ,,Compatible,, otherwise you will meet a blue screen during installation. It's because of AHCI drivers Then after installation, you can download and install Storage Manager and return AHCi mode in Bios. You can also integrate them into Windows disk.

you can read here:

http://aps2.toshiba-tro.de/kb0/HTD9401AN0000R01.htm

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Hello,

sorry my english is not so good and I hope you can help me.

Today my dog run over my laptop and the key K is broken. The plastic on the key is broken. Is it possible I can only order the key K for myy notebook?
I bought the notebook in last year and I need my notebook every day. Thank you so much for your help.

Best regards,
palma72

Answer:The key K is broken on Satellite L500-R19

As far as I know you cannot order one single key but if only the small key cap is broken but small mechanism is not defective you can try to contact Toshiba service and ask for help.
I?m 100% sure they have enough defective keyboards and can give you this single key cap.

Pay a coffee and maybe you will get one. ;)

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Can I change the CPU and GPU on my Satellite L500-210? If so, what is compatible?

Memory DDR3 2x2024 (4096 mb)
Chipset GM45
BIOS 2.10 05/06/2010
Socket P ( 478 pin micro FCPGA )
is currently INTEL DUAL-CORE T4500 2x2.3 GHz x64
GPU: Ati Radeon HD 4500 series 512 MB

Can I put a CORE 2 QUAD e.g. 9000 / 9100 / 9200 ?

Answer:Can I change the CPU and GPU on my Satellite L500-210?

Before we start discussion about this check please http://aps2.toshiba-tro.de/kb0/TSB9401AX0001R01.htm at first.

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I have just purchased a Toshiba Satellite L500, switched it on and the first thing it is doing is going to the "System Recover Menu". Is this what it is supposed to do???

I selected the 64 bit option and now it comes up with a big "WARNING" that all my data will be overwritten. HELP please...do I go ahead with this system recovery stuff.

This is a brand new laptop never been switched on before.

Answer:Question about Satellite L500

This notebook model is not known to me but I presume your notebook is delivered with Vista 32-bit and Vista 64-bit operating systems. When you start it for the first time you must make decision which one you want to use.

If you choose 64-bit version other one will be deleted and you can use installed version only.
So think twice before you choose OS you want to use.

Later when the OS is installed first thing you should do is to create recovery installation DVD. If something goes wrong you will be able to install chosen operating system using this disc.
For DVD creation use please preinstalled "Toshiba Recovery Disc Creator". I am pretty sure shortcut for quick start you can find on the desktop.

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Hi,

My brother's Laptop refuses to start up, It won't even let me get into Safe Mode by pressing F8, I have to hold the power on button but when I let go the power light comes on for about a second but then disappears.

This happened after It asked him to do a System Restore at start-up, but then it didn't boot up after that, Any help?

Answer:Satellite L500-DT1 won't Start Up

Hi,

Can you enter the Bios pressing F2 on powering up? Have you tried to restore from Hdd recovery? You say that has started after trying to do a System restore, so I guess the bootsect.exe corrupted... If you have Windows live Cd try to boot up from it.

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So today I decided to restart my computer because it was being a bit slow.

Now the whole laptop wont even boot up. In the picture that happens, then it brings me to the boot menu.
I try every boot option but it just brings me back to the boot menu.

When i try to system recover, the screen turns black after it says 'Windows is loading files'.
I havent done anything to it in the last 24 hours.

What it looks like when i boot up.
http://i.imgur.com/7bHA0h3.jpg

Answer:Satellite L500 won't boot

On the picture its visible that the notebook tries to boot from the HDD?. But obviously this procedure fails.
Therefore I would assume that the internal HDD does not work properly?
Probably the previous slowdowns were related to the HDD issues.

Try to boot from using a Linux Live CD or another bootable system live disk (WinPE)
Such ?Live CDs? don?t install anything on the HDD and usually even if the HDD would be faulty, the notebook could be booted up.

Finally I think you will need to replace the HDD in order to reinstall the system.

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Hi!

I would like to ask for your help in the following problem:

I bought a Toshiba L500-14Z (PSLJDE-001007G3) and I would like to use it with windows XP.
I read that I must find the drivers manually for my hardware-s, but I am not sure...
Which models have the same Chipset, LAN, Soundcard, Videocard, WIFI?

I found only this information, and it was not enough for me:
(I mean it is not too specific about the given hardware parts...)

- T6500 Intel GM45 Express chipset
(Any other GM45 Chipset driver can be used, or should I search for one with the same processor?)
(Is the soundcard included in the chipset driver? If not... what sound driver should I use? - I didn't find any specification about the soundcard.)

- Intel WiFi Link 5100 network adapter
(Is it LAN + WIFI?)

- ATI Mobility Radeon HD 4570

I would really appreciate your help!
Thx!

Answer:Satellite L500-14Z - Need XP drivers

Hi

As you said the notebook supports the Mobile Intel(R) GM45 Express Chipset.
The driver can be found here:
http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=3032&lang=eng

The Wlan card is Intel WiFi Link 5100AGN and the drivers are here:
http://aps2.toshiba-tro.de/wlan/?page=downloads

The graphic card is a ATI Mobility Radeon HD 4570.
I think you will need to check some 3rd party pages for a compatible driver because I didn?t find anything on the Toshiba page?

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Hi everyone,

I'm looking to replace the existing 2Gb factory fit memory with 2 x 4Gb .

I've purchased the memory after confirming the memory requirements by manufacturer and model.
When installed the Bios correctly reports 8Gb installed yet when I allow the computer to boot the screen sits blankly with a cursor blinking in the top left corner. Leaving the unit for up to an hour makes no difference.

I've tried to load each sim individually with the same result and have replaced the memory once already with the supplier to no avail.

The memory supplier has now suggested going back to Toshiba (I guess out of desperation).

Am I doing anything fundamentally wrong ?

Answer:Upgrading RAM on Satellite L500-1XC to 8GB

> I've purchased the memory after confirming the memory requirements by manufacturer and model.
Can you please explain this with more details?

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Dear Forum members!

I have a Toshiba L500-1XR (PSLJHE-001001HU) device.

Its originally shipped with core i3-330M (C2) CPU.
I'd like to upgrade it to i5-520M or better CPU -which same socketed, and have same power consumption.

From this i5 CPU, there are 2 steppings: c2, k0
My CPU have C2 stepping.

My question is:
Is BIOS 2.00 supports K0 steppings CPU's also, or - downloadable newest(?) BIOS 2.10 supports K0 stepping, or not at all?

So, can I use all, same socketed CPU's, or C2 stepping's only?

I didn't find any relevant information on internet.
Where can I find more information about the BIOS changes?

Answer:Satellite L500-1XR CPU compatibility

As I see, 51+ person opened my question, but, still no answer.

IF is it so difficult question, please, provide me with an idea, where, how can I get this information?

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I bought a Satellite L500 and brought it home the first day I froze, the only way to switch off was the on off button. Luckily the shop kindly replaced it for me. Took the second Satellite L500 home and the next day it did the same thing! It froze and I rang toshiba and they told me to run recovery disk, I did and it again froze after recovery?

Okay I went back to shop and they again kindly exchanged it for another L500 (why did I bother). Now 4 weeks later after being okay its started freezing again. Now this is a big problem! I am so dissapointed with Toshiba and quite annoyed of to. I rang them an have to ship it off, and telling me to pay an 82 dollar fee and its under warranty. This is not stress a uni student needs!

I decided to google these L500 series and apparently this is quite common the freezing thing? Can anyone suggest a solution?

Answer:Satellite L500 - Always freezing

What drivers are you installing? Maybe a printer driver or something is causing the freezing?

Did you install extra RAM? Run memtest to test the RAM for errors. www.memtest.org

Also try disabling the Wireless LAN. Some Routers can freeze laptops and require a firmware update

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Im looking to upgrade my Toshiba L500-1ZP
Upgrade includes 2 x 4GB DDR3 1066Mhz a SSD 500GB and changing out the current i3 330M with an i5 580M (tdp on both is 35W)

The only problem im walking against is Bios support for the i5 580M
Did Toshiba make 1 bios version for ALL L500 series laptops?
ifso can any one tell me if there is a toshiba l500 series laptop with a i5 580m cpu?

Thanks in advanced?

Answer:RAM upgrade of Satellite L500

not sure about the bios, but you might wanna make sure that the i3 die is the same as the i5 die (in shape and size). It should be because mobile i3/5/7's are basically all the same 2c4t with different clocks and cache amounts

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brand new L500, downloaded a few programmes, all of a sudden, cant use the touchpad at all
i can use external mouse no prob
Thanks

Answer:Cannot use touchpad on my new Satellite L500

Is maybe touchpad disabled with FN+F9?
Please use this key combination and be sure touchpad is enabled.

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Hi guys,

I recently bought a new Satellite L500-19X.
Had no real problems until the battery died last night and now it will not boot Wndows at all.

When i switch it on it comes up with the "Start Windows Normally" and "Launch startup repair" options. If i try and repair it loads some files then goes to a black screen with the cursor on it. If I start windows normally it just tries for a bit and goes back to those two options.

From what i've seen a lot of people have had similar problems, all o the sugested solutions have been unsuccessful for me though.

Can't load safe mode. Tried using the recovery disc that was provided and that just leads to the same black screen with the cursor. Also tried booting up without the bttery etc. that also didnt work.


I'm running (or at least trying to run) windows 7 which is already installed on the hardrive.

Any help or suggestions would be greatly appreciated, ive tried pretty much everything though.

Cheers for your time. Any help would be great.

Answer:Cannot recover my Satellite L500-19X

Hi

Hmm?. you?ve got a blinking courser in the upper left corner?
This looks more like an HDD or partition issue?

But try this:
Power up the unit and press F8.
Then choose ?Repair my Computer? and then choose (if possible) HDD Recovery.

If this is not possible then go to BIOS and check if the HDD is recognized (all details should appear).
If HDD is not recognized, then this would mean that your HDD is faulty.

If the HDD is recognized then there could be something wrong with a partition on the HDD?

In such case you could try to create an bootable system disk like WinPE:
http://en.wikipedia.org/wiki/Windows_Preinstallation_Environment

Then could format the HDD again and after that could use the recovery disk in order to reinstall the Win 7.

Greets

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I formatted my Satellite L500-1ZP (PSLS9E) and thought idd install win xp instead of win7 (dont have the backup disk/partition)
now when i start it up with the windows XP cd in it the blue screen "windows setup" starts but when its finished loading it gives me an error code:
"*** STOP: 0x0000007B (0xF78DA63C, 0xC0000034, 0x00000000, 0x00000000)"

I've read somewhere that I need to download SATA drivers for my laptop and make a windows xp installation disk with the SATA drivers on it???

I've tried searching these drivers but i dont know wich ones i need and how to make the installation disk
Do I copy my original windows XP home cd and put the drivers in a folder somewhere on the disk?

I hope someone can solve my problem because the laptop is just one year old and I dont really want to buy a new one...

Answer:How to install WXP on my Satellite L500-1ZP?

I just hope you have created recovery DVD before you have started to install own OS. After own OS installation you will not have access to recovery data anymore.

You are right. For WXP installation you need SATA driver. How to install WXP on newer notebook models you can read on http://aps2.toshiba-tro.de/kb0/TSB85017Z0000R01.htm

At the end I must say that your last sentence is pretty confusing for me. You have bought notebook designed for Win7 and you want to use old WXP on it. Do you really think you must buy new notebook if you want to install WXP?

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Earlier, when I pressed my FN key some options were available on screen such as wifi, screen brightness, etc. but now, when I press FN, these figures don't appear. I can't turn on my wifi.

Plaese help. Thank you!

Answer:Satellite L500-1XC - FN key not working

Hi buddy,

Usually the FN keys are controlled by Value Added Package and Flash Cards Support Utility. I don?t know what OS you have but for Windows 7 and Vista you need these tools that you can download here:
http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers

First remove both tools and then restart your computer. Now install VAP and at last Flash Cards Support Utility.

Check this!!!

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Hi

I have to buy a new keyboard for my Toshiba L500-1V1.
Could somebody please tell me which keyboards are suitable for Toshiba L500-1V1?

I have to get it as soon as possible and it seems to be impossible to find an original Toshiba keyboard replacement here in Finland.

That is why I am wondering if some other brands keyboard (f.ex asus, acer, hp, samsung, lenovo) would suit my computer because they are available in stores?

Thank you in advance!

Answer:Satellite L500-1V1 What keyboard can I use?

Hi

The Satellite L500 supports and is equipped with an standard black A4+10key keyboard.
Usually keyboards released for other notebook series using the same layout (A4+10key type) should be compatible.

Furthermore you can always order a compatible keyboard from Toshiba authorized service partner in your country.

Greets
Randy

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I changed my operating system to windows 8 64bit , all hardware defined by windows except chipset & blutooth (I defined them once from Windows 7 another time from latest model like L830). but the function key not working (for wirekess/blutooth on/off ).

Is there any drivers for L500-21T for windows 8 64bit or from specific new compatible models drivers?

Answer:Satellite L500-21T & Windows 8 64-bit

> Is there any drivers for L500-21T for windows 8 64bit...
On http://eu.computers.toshiba-europe.com/innovation/jsp/checkWindows8Compatible.do?service=EU you can check if your notebook is supported for Win8 OS.

One more thing: your notebook has Intel HM55 Express Chipset. Interesting is that Tecra A11 with part number PTSE0E has the same chipset and it is supported for Win8 so you can try to use chipset driver offered for this Tecra notebook.

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