Computer Support Forum

Unable to uninstall Value Added Package

Question: Unable to uninstall Value Added Package

The newest version of the Value Added Package asks you to uninstall the old one. But when attempting to uninstall it gives "error reading setup init. file".
Is there any way to force uninstall?

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Preferred Solution: Unable to uninstall Value Added Package

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Answer: Unable to uninstall Value Added Package

Hi there,

unfortunately there is no way to force uninstall. But when thinking logically you could try the following:

Try to open and to exctract the VAP and copy the *.ini files into the VAP folder on your harddisk. If this does not work then the only chance would be to recover your machine and install the newest VAP. This should work then...


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new question. Where can i get the Toshiba Value added package for the Toshiba Satellite L300 laptop?Matt

Answer:Toshiba value added package?

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I'm having issues (the media buttons won't work anymore) with the Toshiba Added Value Package (TAVP) on my M800 Portege.
I want to update it but I can't without first removing the old version of the TAVP. When I try to install the new TAVP, I get an error message saying that I have to remove the old version first.

Trouble is, I can't find the TAVP on my 'add/remove programs' list. The internet said it should be on the list but it's not. The program(s) are on my computer.

They just don't seem to be listed as "Added Value Package" programs. How do I remove the TAVP?

Answer:Re: How do you delete the Added Value Package?

You can clean the uninstall information using various software tools. One is CCleaner (Tools -> Uninstall). Google search "CCleaner"

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ı didnt find value added package for vista x64... could you help me? my notebook is toshiba a200 ah.. thank you

Answer:value added package for x64 vista

The closest thing I can think of to a "value added" package is Ultimate Extras. I didn't find a 'valueadd' folder on the Vista DVD. What's usually in there anyway? Some extra cursors and a Weezer video?

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I have R850 and I've tried for the past two days to download value added package and face recognition river with no luck
my product number t52cv

can anyone give me another link cause the main website link the just do not complete an always fails on different platforms and different places

Please help

those are the links that I can't download"

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Having read [here |] that there is a problem with the hot-keys not working after upgrading the "Toshiba Value Added Package" in *Qosmio F45* models, let me ask you if someone have succesfully installed the latest version of the software (1.1.7) and have no problems with the keys.

I have just installed SP1 on my Vista Premius system. Should I expect problems with VAP?

I will appreciate your help.


Answer:Toshiba Value Added Package and Qosmio F45

OK. I CAN CONFIRM THAT THE PROBLEM PERSISTS! The buttons for Brightness, Dolby, and display out, DON'T WORK!



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Does anybody know whether toshiba are going to release x64 compatible tools. I need them because I'm planing to purchase vista for x64.

Answer:Toshiba Value Added Package for Vista x64

As far as I know Toshiba will publish only the 32bit driver. 64bit are not available.
In the past Toshiba did not publish the 64bit XP drivers and I think it?s the same with Vista drivers.

Just for info: Toshiba does not deliver any notebooks with 64bit Vista ;)

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I have a Satellite A100-003 and I just installed vista 64 bit, which is the correct version for toshiba value added package, because I get an error at the end of the installation. Thanks

Answer:Value added package for Satellite A100-003

Sorry pal, but where did you download this value added package? Because, I just checked the Toshiba EMEA download page, and the only package I found was for Vista 32Bit version and not 64Bit.

It is not astonishing, that you can't install the VAP correctly.

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HELP. I'm french, so is difficult for me to explain my problem.
I want to install the pilot vap 200801091. But when I try to do it after the ZIP I have this message : "An other version of this product is installed so desinstalled it before in the configuration".

So is it necessary to deinstall Toshiba value added package and to reinstall the three programms : TVAP(V1.1.7) for 2button model, TVAP(V1.1.7) for 6button model and TVAP(V1.1.7) for no button model?


Answer:How to install Vista Value Added package

Well, as you already said the Toshiba Value added package must be removed firstly!
This can be done in the control panel -> software

After you have removed this Toshiba software and have rebooted the notebook you could start the installation of Toshiba Value added package.

Regarding your question about 2 or 6 button version;
Please check firstly how many Toshiba Controls button are supported on your notebook (without the power button)
If your notebook supports 2 Toshiba Controls buttons then install only the TVAP for 2 button model.

Best regards

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Hello every body.

I was wondering if Toshiba had released any new version of value added package that's compatable with Windows Vista 64-bit for Qosmio F30-140?

Answer:Is new Value Added Package update available for Qosmio F30-140

To check, if Toshiba has released new versions of value added package, drivers or BIOS, visit the following page: (Support & Downloads)

But, I think nothing new has been posted, yet.

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Where can I find drivers for Windows7 x32???
Why should I spend two hours on internet to find the "Value Added Package v1.2.25 Windows 7 x32 RUS?

+Message was edited: posting has been translated+

Answer:Cannot find Value Added Package v1.2.25 Windows 7 x32 RUS

I don't understand where is the problem.
If you are from Russia visit Russian support page on and I hope you will find all drivers for your machine there.

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Hello Technician,

could someone explain me, how to install the vap on the Satellite Pro C70-B-12C.
I have installed Windows 7 on the new Machine and would like to use the Function-Key-Utility.

I have downloaded the compatible vap on the driver download site. In the next Step I tried to install the vap over the Toshiba Archive Extractor. If I let Install it automatically, I?m only get the Windows ODBC Driver-Installation. So I canceled the ODBC Driver-Installation and start up the Setup from the extracted archive.

After the Installation complete, the Function Keys and the Flash Card Utility can be used. But the Flash Card Utilty displays wrong functions on the assigned Keys. e.g. on the Keyboard the F11-Button shows the Function for on/off the Speaker.

The Flash Card Utility shows for the same Function (on/off speaker) the ESC-Button. After the Installation of the vap none of the called buttons are working.

I?ve tested the Function Key Utility for Windows 8.1. But this test was useless.

Thank you for your Help!

Answer:Satellite Pro C70-B-12C - Value Added Package installation


The VAP installation is not very complicated.
You need to download the package.
Save it on the HDD (desktop) and to unzip the package (right click unzip)

> In the next Step I tried to install the VAP over the Toshiba Archive Extractor.
I?m wondering what you mean by ?install over????

As I said above, after clean Windows 7 installation, you could install the VAP. But firstly this package has to be unzipped. To unzip the package you could use a software like WinRAR or WinZip

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Belatedly, for various reasons (primarily uncertainty and a concern that I would mess up the computer at an inconvenient moment), I've only got round to a second attempt at installing the Value Added Package update published on 9 Jan 2008 (with various other more recent driver updates to be installed when I've done that). I used 'Add and Remove Programs' to remove the existing Toshiba Value Added Package, cleaned the Registry with CCleaner (as advised) - and ultimately all the other Registry cleaners I had accumulated on the system! - but was still getting an error message that a version of the software was already installed and needed to be removed before installation could proceed.

Looking further at the description of the Package, and at the Toshiba software included in the 'All Programs' list, it looks as though I might be needing also to uninstal Toshiba Utilities. Is that correct? Is there any other software I will have to uninstal to allow January's Value Added Package to instal successfully?

And finally, I was confused when I unzipped the files and found there was both a "setup.exe" and "toshiba Value Added..." I wasn't sure which to click on - but found that both led to the same injunction that there was another version on the disk that I must first uninstal.

I guess what I really need is an "idiot's guide" to installing Toshiba's driver updates: can anybody point me in the direction of one?

(Currently I've used 'Syste... Read more

Answer:Installing Value Added Package upgrade

Hi there,

if your system is still saying you have left over parts of the old VAP then first you must re-install the old version of TVAP so to make sure that the uninstall entry appears in the Add/Remove Programs List. then uninstall the old version and restart your computer. after restarting, install the new version making sure that you select the setup file and not toshiba VAP...the first setup file that you come across (the one i just stated you select) will determine the appropriate configuration of TVAP to install for your system. then after installing, restart your system and everything should be working just fine. you can try uninstalling toshiba utilities but really you should not need to.

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My name is ranier and I bought a toshiba laptop satellite A110(psab6) and upgraded to windows vista.

I tried many times to install toshiba value added package but i always recieved an error saying ID_ERR-NOINSTALLTVALZ_MESSAGE".

What i must suppose to do?

Please help (email address [email protected])


Answer:Toshiba value added package would not install

Hi ranier,

here is a link to a topic which has the solution of your problem:

I?ve readed that you have to update your BIOS. But read and you will be lucky.



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Toshiba Tempo alert shows an upgrade is available for the VAP.
Downloading this upgrade gives three packages which are options for 'nobutton', '2button' or '6button' -what exactly are these references to?
Has anyone tried this upgrade which indicates the prior version of VAP needs to be uninstalled before the new one is installed, is there a way back if it fails?

Answer:Sat Pro A200 Value Added Package upgrade

Which version you download only depends on the machine and not on the previous version. So, the version depends on the multimedia buttons which are installed on your machine on the (right/left/top) on your machine.

So if you don?t have any buttons then choose the "nobutton" version and so on....

The upgrade is OK, there won?t be any situation to fall back. This upgrade was intended to make the system work better and I don?t think that toshiba releases some programs just for fun.

Install it and be happy.


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I just uninstalled the TOSHIBA Value Added Package from my laptop because I had flashcard problems but now I can't find the latest version of the Toshiba value added pack on the website so I can download it and reinstall it. What am I doing wrong? JMM

Answer:TOSHIBA Value Added Package download

I don't know what you are doing wrong.
Which notebook model do you have exactly?

Maybe you are on the wrong support page.

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Hi i got a bit of a problem.

I've got Vista GamerEdition 64-bit OS. And a Toshiba - Satellite Pro U400-13G, system specs:

Core 2 duo P8400, 2.26 ghz
Intel HD 4500 Graphics
Conexant HD Audio

Now, when i try to install Toshiba Value Added Package, i get this error in the very end of the installation:


... and the setup fails.

But the install has copied the files to my "C:\Program Files (x86)\TOSHIBA" folder, iv'e got:

Bluetooth Monitor
Power Saver

... in my Toshiba folder, containing a total of 52,4mb. In the utility folder, i try to run "TACSPROP.exe" and is told that "Registry is missing or may be broken".

now... i know this problem most likely because i have a modded version of Vista, but does anyone have an idea as to how i can make Value Added Package run on my system?.

Answer:Value Added Package install failed...

I agree with you. You have modified Vista version. I presume that Toshiba software department create each tool and utility for Vista and of course test it properly.
None of offered versions is not designed to run with version you use.

VAP cannot be modified by everyone and there is nothing you can do. If you use some ?exotic? OS version either it works or not. Sorry but there is nothing you can do with VAP.

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What is the TVAP (Toshiba Value Added Package)?
The Toshiba Service Centre just updated the TVAP for a Toshiba Satelite A200, how does that affect the computer?

Answer:Satellite A200 - What is the Value Added Package?


The Toshiba Value Added Package contains different Toshiba applications:

- Toshiba Components Common driver that is required to make the other Toshiba original programs to work
- Power Saver to change and optimum power settings
- Utilities to customize your hardware settings
- Password Utility lets you set a password
- Flash Cards to provide the Hotkey function
- PC Diagnostic Tool to display computer information and diagnose

You can download it on the Toshiba website there you can find also more informations about the Value Added Package.


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Where i can find Vista x64 value added package.
I think that i need it for update my Bios

Answer:Need Value Added Package for Vista 64bit

Could you please post some info?s about your notebook model?

Usually all drivers, tools and Toshiba software should be released on the Toshiba European page.

If you cannot find the compatible software, in your case VAP then this would mean that this software has not been released by Toshiba.

PS; I doubt that VAP is needed for BIOS update?
The BIOS should be update from running Windows system?

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I have Toshiba Qosmio F50-12J and have trouble with Value Added Package v 1.2.28.

I can't get the flash cards to work. When I press FN key nothing happens. BTW, I installed VAP on freshly installed Windows 7 64 bit. With the previuos version of VAP that I tried on Windows 7, KeNotify.exe was crashing. Now there is no apparent crash, but nothing happens.

Also, there is a problem with the Button Support utility (touch sensitive controls). Whenever I reboot my system, all the white illumiation LEDs on my laptop are lit although I turned them off.

So, could someone confirm that they have a working Value Added Package v 1.2.28 on Windows 7 64bit ?

Answer:Re: Qosmio F50-12J - FN key not working with new Value Added Package


I had the same problem on my Qosmio F50. The solution is that you only have to install ?Flash Cards Support Utility?. This tool is designed for Vista but I have noticed that it also works on Windows 7. Just check the Toshiba page where you can download it: > Support & Downloads > Download Drivers

Furthermore the illumination buttons are working fine on my F50. Can you use them properly or what happens exactly if you press one of them?

By the way: There are two different BIOS version on the Toshiba website. Are you using the BIOS for Windows 64bit? Check this!!!

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I searched in drivers update site of Toshiba here, and I found the update of Value Added Package on Tecra A8 PTA83E on Windows Vista Business 32-bit and the files name that I downloaded from this site for this Value Added Package is:, but the problem is the content of this file is not for Tecra A8 PTA83 update!!! It's for PTA82?!?!

How can I get the update of this Value Added Package for Tecra A8 PTA83 for Vista Business 32-bit?

Please I need it so much...... :(

Answer:Value Added Package new update on Tecra A8 - PTA83E

Try the TVAP for the PTA83C from here:

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Hi all,

Hoping you can help me keep my bargain Toshiba Satellite A300D I?ve purchased.

I am unable to disenable my touchpad mouse as the disenable option isn?t available. My function/hot keys also don?t work.
Called Toshiba who advised I download the VAP folder via which I have done. Its now sitting on my desktop.

What do I have to do to get his activated as still unable to disenable touchpad? Restarts do not solve problem. Do I have to find some type of 'run' action to fix and if so how?

Many Thanks

Answer:Re: New Value Added Package does not work on Satellite A300D


Normally you can disable or enable the touchpad in the Synaptics driver.
Go to the control panel => Mouse => device settings => settings
Furthermore for disable/enable the Touch pad you need the Touch pad utility. You can download this package on the Toshiba website.

Make also an update of the Hot Key Utilities.


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I'm having trouble with Toshiba Flash Cards not working on my computer, which I'm trying to fix as my system has been running slower recently.

I have updated my BIOS and now want to reinstall my Value Add Package. However, when I use the Uninstall Programe feature in Control Panel it freezes when I click Yes to confirm uninstall programe.

Can anyone help with this please?


Answer:Equium A100-027 - Can't reinstall Value Added Package

Hi Bear22!

Does this happen also if you try to uninstall another program? Maybe it?s something wrong with Windows or the registry. You should install CCleaner that is a very nice tool to clean the registry. It works with few clicks and pretty good, never had problems. Check this!!

I never had a problem to uninstall VAP so I?m out of ideas. Maybe the system restore to a previous state could help you?

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I can?t find Value Added Package for vista 64-bit in any Toshiba update web and I need it because I have installed Vista 64-bit version. It works fine but I need VAP and it looks that it does not exist.
Why Toshiba don?t have VAP for vista 64?

Answer:Satellite A200-1DY - need Value Added Package for Vista 64-bit

Seems the Toshiba VAP is not available for this notebook model.
Why? Who knows?. ?:|

But from my experience Toshiba VAP contains some applications which control some notebook features like FN keys for example.

It looks like these applications were outsourced and you can download it separately.
For example this:
_Flash Cards Support Utility
This tool is needed to use the Toshiba Flash Cards (FN + F*)

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For some reason my wireless communication didn't work and I found out that wireless switch was turned off,

I've tried to turn it back on again but hotkey for wireless next to the power button didn't work.
I've uninstalled the Value Added Package and tried to install back Value Added Package but there was this

message came up saying RegDBGetItem Failed (1). and it wouldn't install.

Is there anything I can do without installing new os?
I've tried Cclean but it didn't work.

plz help~!

Answer:Satellite A660 - Can't install Value Added Package

I?ve reinstalled VAP many times and have never seen something like this.
When VAP is removed from the system notebook must be restarted and then you can install latest VAP version.

Have you downloaded right VAP for your notebook model?
Do you use original preinstalled OS that you got with your notebook?

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I recently bought a Satellite P755-103. In order to keep the drivers updated, I downloaded Toshiba Value Added Package from the downloads section of the Toshiba webpage. (2 times, I'm sure the driver is for my 64bit version of Windows 7).
When I was trying to install it, I had the repair and the remove options. Repair gave me this error: RegDBGetItem Failed (1). So I totally removed the driver so that I could properly install it again. During the installation of the driver I got the same error, so I couldn't install it, so now I'm unable to activate the hotkeys that TVAP gives me acess to.

If anyone know about something that could help with this problem please say something, it would be very apreciated.
Sorry about my english.


Answer:Satellite P755-103 - Can't install Value Added Package


Is the Value Added Package still listed in software list of Windows? If yes I would recommend removing it. Then restart your notebook and try installing VAP again.

If it doesn?t work I would try CCleaner. That?s a nice freeware tool to clean up the registry. You can find the tool using Google. Just run the registry cleaner and then you should be able to install VAP.

Generally speaking it?s not necessary updating drivers if everything is ok. If you don?t have any problems you can forget such updates. ;)

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I'm having dramas with flash card errors ...

I read this very helpful, and followed it

Only drama is the link mentioned

Does not have my model PSAF0A and i can't find it.

Anywhere any ideas where i can get it ??

Fixing my bad spelling lol

Answer:How to get Value Added Package for Satellite A200 PSAF0A?


This Satellite notebook seems to be a Australian & New Zealand model.
Therefore the drivers and other stuff can be found here:

Check it!

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I have just installed TVAP v 1.2.40. However on installation I get an error - Setup TVAP Error(Ox8145030B). I have also tried to re-download the files and then repeat the installation with the same result. Any ideas


Answer:Setup error during Value Added Package installation

Hi Rpayne32,

Which notebook you have exactly?
Where did you download Value Added Package?
Are you using preinstalled operating system from Toshiba or your own Windows installation?
Do you try updating Value Added Package or new installation?

In my opinion you should check your antivirus or firewall. I think something blocks the installation.

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I've had a problem with the flashcards crashing ever since I got my A100 about 2 years ago. Today I finally downloaded the update for the VAP and tried to install it. I received an error message telling me to remove the old VAP first. When I try to do that through the control panel, the installer (uninstaller?) seems to be working according the task manager but the progress bar never changes and the computer silence also hints that nothing is really happening. I've tried this twice already, leaving it running for 30 minutes each time.

I have 3 questions:

1. Can I update the VAP any other way?
2. Can I solve the flashcard crash problem any other way?
3. Can anyone explain the flashcards to me in simple terms? Why are they important (or useful)? I don't really understand them and never use them but have read about problems if they're removed.

Please answer in novice terms.

Answer:Satellite A100 - How to reinstall the Value Added Package?


As far as I know the Toshiba Value Added Package can only be updated if you remove the old version first. I also recommend this way.
But maybe you should try to remove the Value Added Package with CCleaner. This program cleans the registry and system. So install it and clean the system. After this try again to remove the VAP.

The VAP contains the following important tools:
- TOSHIBA Components Common Driver is an essential component of Windows Vista. It is required to make the other TOSHIBA original programs work properly.
- TOSHIBA Power Saver controls power consumption by switching to optimum power settings, based on whether the machine is plugged in or on battery power, and based on the remaining battery power.
- TOSHIBA Utilities lets you customize your hardware settings according to the way that you work with your computer and the peripherals you use. To start the utility, click the Windows Start button and click Control Panel and select the TOSHIBA HW Setup icon.
- TOSHIBA Password Utility lets you set a password that restricts access to the computer.
- TOSHIBA Flash Cards provides the Hotkey function and the launcher function that starts the Hotkey function and launches the other TOSHIBA utilities.
- TOSHIBA PC Diagnostic Tool can display the basic information of a computer and diagnose


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My function keys have stopped working (win 7 64 bit). I have downloaded the value added package (tried 2 times) and it is asking for a password to unzip. Anyone suggest what is happening please?

Answer:Value added package requires password to unzip

Can you please post the download link? I would like to test it.

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Tosiba Tecra A8 PTA83E
Microsoft Windows Vista Ultimate X64

I've been unable to install the Toshiba Value Added Pack (vap-vista-1011btn-en) or any version before it. I have spoke to Tosh tech support on numerous occasions and they always promise Customer Support will respond to the query, they never do.

Toward the end of the installation, whilst it is running the "Computing space requirements" process an error dialogue box pops containing "ID_ERR_NOTINSTALLVALZ_MESSAGE". The only option available is "ok" and when this is selected the install rolls back and the finish screen says "The wizard was interrupted before TOSHIBA Value Added Package could be completely installed".

I am, as I am sure you can understand, VERY frustrated with this problem. I purchased (the very expensive) Vista Ultimate as Toshiba claim this Laptop is Vista ready, and it may well be, but the drivers and software provided are not. I am also having problems with:

Config Free Utility
WinBIOS updater
Sound Driver
Graphics Driver

I will save these problems for another thread as I would like to deal with these problems one at a time.

Thanks in advance for any help given/offered.

Answer:Tecra A8 PTA83E - Value Added Package installation


You are running the 64bit version of Vista???

I?m not very surprised that you are not able to install the Toshiba Vista Value Added Package.
All the drivers, tools and utilities are designed for Vista 32bit version!!

In my knowledge the 32bit drivers don?t run on the 64bit Vista OS!

Regarding the ID ERR NOTINSTALLVALZ MESSAGE error message;
It seems the BIOS update could solve this issue.

This was reported in different threads here in the Toshiba forum!!!

For example:


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Hello i have many time trying to get TVAP but is imposible all versions i tried i get error tvap error t0x8146045B . i need that because my FN keys are not working, and i think is because i dont have any program from toshiba, so i cant active wifi function. my bios version is 2.50

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Toshiba Satellite L650-12Q

I have been obliged to install a new Windows 7, as I could not restore the OEM Windows due to the Master Boot Record being damaged. Consequently, I have now no Toshiba software installed apart from the drivers necessary to operate the computer.

Is it possible for me to download and install software to permit use of flash cards and operation of the built-in web cam? If so, which items should I download?

I'd be grateful for any help and advice.

Thank you.

Answer:Satellite L650-12Q Value Added Package installation

Of course its possible to download the Toshiba Tools, Utilities and drivers.
You can find it on the Toshiba EU driver page.

Link has been posted already in the forum?

Did you use the forum?s Advanced search option to find similar themes?

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After having trouble with a trojan horse, I had to reinstall Value Added Package, but now it's in English. How do I get the Danish language of this utility. The notebook was shipped with a Danish version.
In the download section I selected country and language, but it's still english..

Please help... Full recovery from the CD is not an option..

Answer:The Value Added Package driver download is only in english


Can you please tell us which notebook model do you have exactly? As you know there are many different notebook models and tools and utilities are adapted for each model separately.

How to check download page if there is no info abut notebook model.

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Could someone please help with this.
I keep getting an email from Toshiba saying that a download file call is ready for download.

This i have done twice now, but when i unzip it i find three different folders about buttons, but no readme file to tell which one to use.

I have the A100-049, can anyone please tell me which one of these files i need to install.

Many Thanks in advance,
Keith (Porkyuk)

Answer:Satellite A100-049: New Value Added Package - What folder should I use

Hello Keith

I am pretty sure your notebook has 6 buttons. If you check THIS picture you will see that two buttons have two parts and work like two buttons. Because of that there are 6 buttons.

If your Satellite looks like this on the picture please use ?6 buttons? folder.


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Hi, I updated the bios to version 1.70, than I updated the VAP to version 1.13. Now it's impossible for me to launch HWsetup utility, I've this message: an unsupported operation was attempted, and pc diagnostic tool shows a blank screen. What can I do ? Many thanks !

Message was edited by: krauzed

Answer:Qosmio G40 and Toshiba value added package 1.1.3 problem


I am afraid you can not do much. As far as I know this updated VAP helps that flash cards (when you press FN key) move much faster than before. Obviously this new version ?kills? other applications. I can imagine that someone by Toshiba has noticed the same and new update will be offered soon.

While waiting for solution you can try to reinstall both ?not working? tools.

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I downloaded the Value Added Package after extracting the zip file I was left with 3 folders marked ' For 2 Button Model, for 6 Button Model and for No Button Model' what if any do I install? Am I missing something here?

I feel very silly asking this question.
Toshiba sent me the email for this update for my machine but without any explanation of what to do.

Any help greatly recieved.

Answer:Value Added Package - What Button Control Utility do I need?

Please take a look here:

Note; Many questions was already asked in the forum. Use the Forum advanced search option!!

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Hi there!

Suddenly my media keys stopped working.
I haven't done any changes to the system exept VMware installation. I have tried to uninstall Value Added Package, then cleared reg with CCleaner, then reinstalled VAP.
Have done it several times!

Still doesn't work! My PC is Qosmio X300-12H and it runs Windows 7 64-bit.

P.S. Until that point everything worked perfectly (mute, lights, camera, dolby) I don't know what has happened!

Any suggestions please!?

Answer:Re: Value Added Package dosn't install properly

Wait a moment.

Was VAP installation finished properly or not or you cannot see flash cards when you press FN button?

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I wonder if anyone noticed this. They are offering an update of the value added package dated 08/01/2008 form my Qosmio G30 HD-DVD (PQ31). The file reference is I downloaded and installed the utilities contained in the zipped file, but now when I startup my laptop with Vista Ultimate, the following are reported as incompatible with my system version: Toshiba Power Saver, Toshiba Zooming Utility, Toshiba Wireless Hotkeys Utility, Toshiba Raid Utility, Toshiba Controls, Toshiba Touchpad Utility, Toshiba Utilities & lastly Intel ProSet Wireless Driver.

After checking the zipped file I noticed that the setup files are designated for the PQ-32 not my PQ-31!

Could that be the problem or is it that Toshiba does not support Vista Ultimate? Feedback would be greatly appreciated

P.S. I guess this question should be addressed to Toshiba direct but they strangely omit to give an address for feedback.


Answer:Qosmio G30 HD-DVD (PQ31): Updated Value Added Package

Hello Zaki

Please do not be mad on me but what you wrote is noting but absolute nonsense. There is no difference between Vista versions and all Toshiba designed tools, utilities or packages are ?universal? and can be installed on every Vista version.

Qosmio G30 is pretty long on the market and you are the first one who reports something like this. I am really asking myself why?

VAP is the same for both Qosmio models and there is no difference. PAxxx number is different but the platform is the same and there is no reason for making two different VAPs.

To be honest one thing is interesting for me: how you got message ?the following are reported as incompatible with my system version??

Before you try to install VAP already preinstalled must be removed at first. If you make clean Vista Ultimate installation there should not be problems at all, just follow installations order.

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Hi. I got a tempo notice that a new update was available.
When I downloaded the file, from
] rLanguage=42&SOURCE=TEMPO&LNG=18] and extracted it, it is 3 different install folders in it.
Its one for 0, 2, and 6 button models?

Which one do I need?


Answer:Re: Which Value Added Package should I install for Satellite X200

It looks like this Value Added Package is right for your notebook because I can see the description that the X200 Satellite is one of the supported series!

Please check also this Toshiba doc:

and maybe this thread:


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I have Toshiba A200 1N8 and when trying to install Value added package to my laptop all seems ok, but nothing chnaged in the configuartion of windows, hotkey and function keys are not working at all.
I think the changes did not take affect.
I tried uninstalling and installing again, safe mode, ... nothing worked

How can I solve this problem?
My laptop is a 6 buttons model

Answer:Satellite A200-1N8: Value added package not working

First of all you have to remove the old version of VAP.
Then you have to download the new VAP for the right A200 series.
As you know different A200 series exists and you should choose the right one.

Furthermore you have to choose the Toshiba controls version for 6 button unit.

Best regards

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When i'm installing the Value Added Package no my m100-164 running Windows Vista Business i get the following error: "ID-ERR-NOTINSTALLTVALTZ-MESSAGE" and the installation is rolling back the changes.
It happens even when during the installation i select to install the basic toshiba utility. Is there something with my software or did it happen also to someone else?

Answer:Cannot install Vista Value Added Package successful

What is the version of vista you are using? 32 or 64 bit? I get this error when installing on the x64 bit vista - no support for it. On the 32bit it works perfectly and is even very nice.

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Hi there,
after a new Value Added Package update I can't use the 1st and 2nd button (6 button model). Does anybody know the way to configure this 2 buttons.
The way which is explaind by Toshiba doesn't work.
Thanks in advance.

Answer:After installing Value Added Package: how configure 1st and 2nd buttons

So, the version of your Value Added Package, is it 1.1.7 or a different one? Which machine do you have?
I would say: it seems you?ve installed a wrong package. After you?ve downloaded the Value Added Package, which folder did you choose?

Would be interesting and I would appreciate some feedback from you.


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Relevance 62.32%

I'm trying to reinstall my R930-1K7 notebook and the file I miss it's the Value Added Package for the hotkeymanagment. The file needed is broken everywhere in internet : the download fail at about 90%. (210Mo/233Mo)

Plz Toshiba up a new version plz !


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Relevance 62.32%


I have a Toshiba Satellite A100-002 notebook, and i'm running windows vista.
I tried to install all the drivers but I can't do it with the Value Added Packege.(VAP)

I got this error message:

I need that programs which included in VAP.

Pls help me!


Answer:Vista + Value Added Package does not work on Satellite A100-002

Hi buddy

Today is you lucky day ;)

I?ve got a solution for you.
The error message ?ID_ERR_NOTINSTALLTVALZ? appears because of an old BIOS version.

You have to flash the BIOS with the newest compatible BIOS which could be downloaded from the Toshiba driver page.

Check also this forum thread:

It describes the same issue and it confirms that a BIOS update should help.


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Hello i have many time trying to get TVAP but is imposible all versions i tried i get error tvap error t0x8146045B . i need that because my FN keys are not working, and i think is because i dont have any program from toshiba, so i cant active wifi function. my bios version is 2.50

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Hi there

I have tried updating the value added package on my machine I followed the instructions and removed my previous version and even cleaning the pc with ccleaner and running tune up utilites 2009 but every time i go to install the new value added package i get the same message remove previous version first in the add and remove programmes list.

I have removed this checked and double checked in add and remove and it is no where to be found but still no success installing the new software.

Can anyone help me resolve this matter?


Answer:Satellite Pro L300 PSLB1E - How to install the Value added package?


Have you restarted your notebook after removing VAP from the system?

I have updated VAP on several notebooks and have never noticed something like this.
After removing VAP from the system new version was always installed properly.
I can imagine something is still in registry.
You can check it and try to remove manually.
Search all entries for ?Toshiba Value? and remove it.

If this will not work all you can do is to install OS again using recovery image. After clean installation remove VAP again, restart your notebook and install latest version.

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I have a Portege R830-1DU and i'm very disappointed with Toshiba.

I have the Function Keys working on the first month of windows 8. wherever, an windows update broken that to me and after that the function kys doesn't work anymore.

I reformated the pc, i tryied everything i found on the web but the only thing i found its the Value Added Package or the Memory Card Controller is missing. i tryed to install and reinstall all the versions but it seems to be to 32bits and no 64bit version. So i have to wait for next version of TVAP

Windows 8 has been released a lot of months and i think the problem is not to hard to solve.

Is there any another way to get function keys back to live?

Answer:Portege R830 - need Value Added Package for Win8 64bit


This the 64bit of the VAP for Win 8

[Value Added Package 1.6.0130.640205| =2&selFamily=4&selSeries=362&selProduct=7399&selSh ortMod=3363&language=13&selOS=all&selType=all&year upload=&monthupload=&dayupload=&useDate=null&mode= allMachines&search=&action=search&macId=&country=a ll&selectedLanguage=13&type=all&page=6&ID=84829&OS ID=42&driverLanguage=42]

the VAP is not notebook specific utility.
You can take this software which was released for other units too.

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Relevance 62.32%


First I'd like to say, that I've used my Toshiba Portege R830 with all operating systems since win 7 and I have never installed fresh OS.
That said, I couldnt use Intel WiDi on Win10 and had to go back to Win8 (DVD of which I have luckily bought along with upgrading).

I have installed all toshiba software using upgrade assistant and for the first time since 2011' there was no Flash Cards available (dropdown menu shown with use of Fn keys). I have used it for like 2,5 years on Win 8/8.1 and now its gone and is not available to install...

WTF? After a week I found out that Flash Cards isnt present in VAP 1.6 (only in 1.5.X.X and earlier).
Unfortunately I cannot install only Flash Cards standalone (or can I?).

And here comes my question: If I install VAP 1.5 (with Flash Cards), can I (ANYHOW) upgrade some elements (like system driver) without uninstalling previous version of VAP?

From my experience when I run VAP 1.6 installer first thing it does is complete uninstall of previous versions.

Please help me! I cant imagine who thought that removing flash cards from 1.6 would be a good idea...

Answer:Portege R830 - Win 8.1 Value Added Package (Flash Cards)

Toshiba EU driver page provides the Toshiba Function Key Utility v1.00.6626.03 for Windows 8 Upgrade.

So if you installed Value Added Package 1.6.0130?. you have to install also the Toshiba Function Key Utility

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Relevance 62.32%


I got an email off Toshiba today telling me there is a value added package update available (TVAP (v1.0.25).
I downloaded it, and unzipped. It contains three options:
2 button, 6 button, no button yet there is no readme etc to tell me what version my P100-160 is.

I addition, attempting to install any of them gives me an error that there are older versions already installed which should be removed first.

Can someone please advise of which I should be using?

Answer:Question about Value Added Package update for Satellite P100-160

I got the same message,downloaded the file, guessed that my P100-160 was 2 button and got the same response. I looked at the Control Panel to see that the Toshiba VAP was indeed already installed, in my case dated 30/12/06 BUT with zero size shown against it. I tried to uninstall which started and then the wizard stopped saying interrupted (by whom??).

So I'm puzzled like you. I think I need this update because power options are not working properly but seem unable to install it. I've been advised to reformat the disc and start again but this would just give me the original image and presumably same uninstall problems.

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Relevance 62.32%

I've got a newly acquired A200-1YO (factory date 22 January, purchased Feb).

I registered for Tempo Alerts and was notified of several downloads available to me, including "vap- 20080109135106" TVAP(V1.1.7) for the Value Added Package.

I understand that in order to install it I would have to Uninstall the program already factory-loaded on to my machine and I don't want to do this (and risk something going wrong) unless its strictly necessary !

Is there a way of establishing whether the version on my machine (I can't see a version number but its shown as created on 10.10.07) is earlier or the same (later even !) than the available download ? (I've read on other forums that the release date of a download can often hide a much earlier date for some of the software it includes).

Any advice would be appreciated.

Answer:Satellite A200-1YO: Should I load the Value Added Package download?

Do you have any problems with your notebook?

If not then an update is really NOT necessary.

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Relevance 62.32%

Where can I find the VAR software for Windows XP for the R500 (SSD, without optical drive)? Because otherwise the fn keys won't function...
I already tried to bypass the check in the Vista version.

Then I choose custom and select some options. Some fn keys work, others don't. And when one doesn't every function key stops working until I run reset flash (or something like that).

When can I suspect the VAR software for XP?

Answer:Where to find Windows XP Value Added Package (VAP) for Portege R500

Sorry but VAP (this means Vista Added Package) doesn?t exist for Windows XP.
As the name already said it?s a Vista package and was designed ONLY for Vista!!!

Usually the FN buttons are controller by Common Modules running Windows XP.
So please ensure that this tool is installed.
Furthermore it?s very important that all Toshiba drivers are installed in the right order like mentioned in the installation instruction!!


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Relevance 62.32%


I'm running a new Satellite A300, Vista Home Premium.
I wasn't able to run PC-Diagnose and the volume button wasn't working so I uninstalled the existing value added package, restarted the system and tried to reinstall with the latest version.

The install failed. I tried about four times with three newly downloaded files.

Is there anything I can do to get the install to complete?



Answer:Satellite A300 - Value Added Package install fails


I?m not quite sure why you are not able to install the VAP.
I was successful to install it.

As mentioned, you have to uninstall the old version, then download the new, right version from the Toshiba page and execute the exe file.
That?s all?

In many cases such issues is NOT related to the applications which you are trying to install but to the Windows OS?. mostly it?s muddled up and therefore such installation fails.

In your case I recommend cleaning the OS using the CCleaner and if necessary to reinstall the OS in order to fix this.

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Relevance 62.32%

Hi there!

I have done a clean install of windows 7 in my Satellite X200-212 (PSPBUE), but i don't know how to get the Value Added Package for Windows 7....

ps: already tried the windows vista driver on it



Answer:Value Added Package on Satellite X200-212 (PSPBUE) - win7

If the VAP for Win7 is not available for your notebook model how you want to get it?
What you can try is to install VAP for other notebook model in hope it will works well.

Try with VAP for P200 version 1.2.28.

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I've upgrade to Windows 7 pro 64 bit, and I found FN (Function) key doesn't work, so I re-installed TVAP many times, but nothing.
then I checked HWSetup to enable FN Key, but couldn't find it in Control panel, I found it in Toshiba Folder in Start menu. and each time I enable Function Key, and close the tool, then re-open it. I found it didn't save the options I selected.

and now I can't use Hardware Setup tool at all, I can't enable Function key, I can't add password or anything. I uninstalled it many times & re-installed it. but nothing !!
it cant get the BIOS version even !

here's a screen shot :

any help ??

Answer:Can't install HWsetup or Value Added Package on Windows 7 64bit


> I've upgrade to Windows 7 pro 64 bit, and I found FN (Function) key doesn't work, so I re-installed TVAP many times, but nothing.

I?ve no idea what notebook but you need to install the Toshiba Flash Card Utility in order to get the FN buttons working.
I installed VAP and found Toshiba Flash Card Utility released fro Satellite L500.
This worked on my Satellite A series?

Check it out!

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yesterday I installed Windows 7 professional 32bit on my Toshiba Satellite L40 PSL40E, everything works just fine except the volume control over FN+arrow keys/esc.

I tried to install all available packages to fix the problem, but I cant install the VAP. Everytime I try it I get this error message: Setup TVAP error [0x8146045B].
I ran it as administrator and also tried it in compatibility mode.

plz help, thx!

Answer:Satellite L40 - Error message on Value Added Package installation


Before you can use FN keys and other ?special function? you have to install Toshiba Value Added Package.
My questions is: Did you download the Value Added Package for Satellite L40 (PSL40E) and Windows 7 32bit? It?s already available for new Windows 7: > Support & Downloads > Download Drivers

Have you installed the drivers first? They should be installed first normally, e. g. chipset, display, sound, LAN driver, etc.

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If you uninstall toshiba value added package (TVAP) from your laptop, would the quickplay buttons still work.

Because I attempted an uninstall and the buttons still work, so I was wondering if a problem exist.

Answer:Multimedia buttons still working even removing Toshiba Value Added Package


Possibly the registry entries have not been changed even you removed the VAP and this is why the keys still functions.
But who cares? I mean the Multimedia buttons work properly and you can use it well?
Only this is important.


2 more replies
Relevance 61.91%

Hello, everybody.

I have a Toshiba Value added package's problem.

I bought a Satellite P870.
When I use WIN7 by Toshiba NB recovery system, the display language of pressing Fn key is correct (Chinese).

But I want to reinstall clean Win7 by myself, so I copy the all drivers and utilities to my USB storage and install clean Win7.
After installing Win7(Chinese), I installed all drivers and utilities.
After install Value added package and rebooting, Fn key work normally.
But the language of the Fn key display is English, it is not chinese.
I reinstall Value added package severial times but it also show the text in English.
How can I change the language of Value added package?

Thank you very much!!!

Answer:Satellite P870 - Toshiba Value added package can't be shown in my language

Wait a moment.
Where have you bought your notebook (COUNTRY)?

As far as I know you must use drivers offered on Toshiba support page offered for country of purchase. On this page you should be able to get version on certain language.

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Relevance 61.91%

I installed the new *Toshiba Value Added Package for Windows Vista Version 1.1.3* for my Qosmio F45-AV413 and the function buttons was stopped to work.

If I don't revert to earlier System Point, there is no action that I can do to make the buttons works again.

I tested with Vista Home Premium that came installed with product, tested with Vista Business from scratch, and neither of them work as expected.

Well, if anyone could me help with this issue I really thanks,


Answer:Toshiba Value Added Package for Windows Vista Version 1.1.3 on Qosmio F45

Did you already tried to install an older version of the function button software on your system? I think maybe the new version is buggy and if not already a newer version is out, you should have the older version till a newer will be released.

Please check if the older version works, it shouldn?t be a big deal to download the single application from the Toshiba driver download site.


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Relevance 61.91%

I have M100-165 Satellite model, Windows Vista Capable. I've just installed Windows Vista Ultimate version to test it how it is working...

I've downloaded Value Added Package from toshiba website (filename:; There are 3 versions inside, but no information which is proper for which model. Nevertheless I've tried to install all of them - tried because everytime I got the same error!

Error is:

I can only click OK and everyting uninstalls :(


Answer:Vista Value Added Package installation error - ID ERR NOTINSTALLTVALZ MESSAGE


Have you installed all components using installations order described in installations instruction document? It is very important to install Flashmedia Driver before VAP installation.

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Hello, recently I've changed Windows version from 32 bit to 64 bit. Everything is working perfectly except VAP.

When I'm trying to install it, there occurs an error message which says:


I found in some old threads that I should update my bios, so I downloaded newest bios and when I tried to update it, the message popped that I already have this version.

I did some searching and I found some drivers for 64bit version - [Link to driver| =2&selFamily=2&selSeries=152&selProduct=746&selSho rtMod=null&language=13&selOS=27&selType=all&yearup load=&monthupload=&dayupload=&useDate=null&mode=al lMachines&search=&action=search&macId=&country=all &selectedLanguage=13&type=all&page=1&ID=61866&OSID =27&driverLanguage=13]
and in the instruction it says that I should
"This is only the driver from the Value Added Package for 64Bit machines. Installation instructions: 1. Unpack the zip-file -> 2. Right-click on the file "TVALZ_O.INI" -> 3. After right-clicking on the file, choose "Install" from the context menu."
But when I do this there is an error message which says that chosen INF file doesn't support this installation method.
I tried to install it in the safe mode but the error is the same.

Maybe I shoul... Read more

Answer:Value Added Package and Windows Vista 64bit on Satellite P200

Hmm? I wonder about this sentence
> I did some searching and I found some drivers for 64bit version

What is you notebook model number? Did you choose the right Toshiba VAP for the right notebook series???

If you have chosen the right drivers (for the right notebook series) then try to copy the extracted files into the Toshiba Value Added Package folder in Programs -> Toshiba -> Toshiba Value Added Package.

Then try to execute the ini file as described on the Toshiba European driver page.

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Relevance 61.91%

Equium A100 (PSAAQ) received value added package download information from toshiba, downloaded zip files successfully, 3 separate files supplied, not sure which to use as they are for two button, six button or no button machines, question is what buttons do they refer to? so I will know which file is correct for my machine, help please.

Answer:Equium A100 PSAAQ: Question about new update of Value Added Package

Hi Andrew

You should check this thread

It?s about the same theme

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Hi there,

I am running Windows Vista Home Premium Upgrade on my Satellite A100 and the Value Added Package will not install. It gets toward the end of installing and then produces the error "ID_ERR_NOTINSTALLTVALZ_MESSAGE".

Could someone please help me... I don't have any idea why it is doing this.


Answer:Toshiba Value Added Package fails to install - ID ERR NOTINSTALLTVALZ MESSAGE


I remembered this theme was already discussed here in the forum.
I searched a little bit and found this thread:

There you can find the same case and the solution!!
The issue was solved by BIOS update.

But be careful; the BIOS update is risky. Be sure that you use the right BIOS and right update procedure!!!


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Relevance 61.91%

I cant download the driver from for

Toshiba Portege R830 - PT321E
Windows 7 64bit
Location - Latvia

Download keeps failing sometimes from 10% to 50% complete.

Sometimes page is unreachable. Tried to download driver from different networks.


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Satellite P200D-12F (PSPBQE) and Windows 7 64bit

I cant find any solution to this problem on the whole internet. can someone please contact Toshiba providers about this because this is really silly?
Noone wanna answer me!



Answer:Satellite P200D - Value Added Package error on Windows 7 64bit


Why do you don?t post the exact error description of Value Added Package?
Which version of VAP is installed correctly?
Have you tried to reinstall it?

For P200D is only VAP for Vista 64bit released so you can try this version. The most Vista drivers also work on Windows 7.
Alternative you can try VAP for Windows 7 for another Toshiba notebook. Just search a little bit on the Toshiba driver download page! ;)

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Relevance 61.09%

I have M105-S3004 Satellite model, Windows Vista Capable. I've just installed Windows Vista Ultimate version to test it how it is working...

I've downloaded Value Added Package from toshiba website (filename: util_tvap_25672B.exe); When i try to intall it appear.....


I can only click OK and everyting uninstalls

I search a BIOS uptdate to fix the problem but i can't find it

Please Help

Answer:Satellite M105-S3004: Vista Value Added Package - ID ERR NOTINSTALLTVALZ MESSAGE

You are right! The BIOS update is needed to solve this issue with the Vista value added package!

The Sat M105-S3004 seems to be designed for the US market.
If you need the right BIOS you have to take a look on the Toshiba US website and check the download area.


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The left hand special keys doesn?t work. I mean, the keys under the power on button that usually starts the web navigator and works with the DVD.

Another question. The Value Added Package that was installed on my notebook had a utility call Toshiba Fash Cards. When I upgrade to the last version (previosly I had to uninstall it) of that SW it's not installed. How can I get it back?

Thanks in advance.

Answer:Satellite A100 - questions about left hand keys and Value Added Package


Value Added Package contains several applications:
- Toshiba Components Common Driver
- Toshiba Utilities
- Toshiba PC Diagnostic Tool
- Toshiba Power Saver
- Toshiba Button Support
- Toshiba Zooming Utility
- Toshiba Flash cards

So as you can see the button support is included in this package. I don't know what is wrong on your notebook but when the VAP is installed properly the multimedia buttons and Flash cards should work properly.

Try please again to remove VAP from the system, restart the notebook and install latest offered version. This latest version works well on different notebook models (on my Satellite P200D too) and it must work on your too.

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I have got Toshiba Satellite P300 PSPCCA running windows vista ultimate 64x. I can not get my soft touch button working. I downloaded latetest TVA Package and installed it. After installation it asks for restart but I dont restart my laptop and I just perform Restart Flash Card and my soft touch button works all good which is mute, media player,etc. but once I restart my laptop it stops working.

I have tryed uninstalling and reinstalling software but no luck. I have read in toshiba forum about running CCleaner and do fresh installation but still have same problem.

Does any of you know how to fix it.

BTW i have got AVG internet security software on my system but have have added toshiba folder to exclude from realtime scanning just in case if its causing problem but no luck. I have searched qurantine folder and its nothing in there.

Please help me to get my soft touch button working.


Message was edited by: Jay Padia

Answer:Satellite P300 - Value Added package doesn't work after computer restart

Try this:

Disable or uninstall AVG
Uninstall TVAP
Install the latest TVAP from the Toshiba website
Install the AV again if the buttons are working. Maybe try another free AV such as Avira.

If that doesnt work, try restoring the system back to a previous state using System Restore

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Relevance 56.17%

I got this error message when install the Toshiba Value Added Package: ID_ERR_NOTINSTALLVALZ_MESSAGE on my M105-S3011 with Vista Operating System. How can i eliminate it? Should I upgrade my BIOS to v5.10? Because I run both XP and Vista in my laptop, so I can't upgrade BIOS to 5.10 because it only supports VISTA, not XP.

Does anyone have any ideas?

Answer:ID ERR NOTINSTALLVALZ MESSAGE error message installing Toshiba Value Added Package

Hi Jones

It seems today is your lucky day ;)

Ok? this forum is a tiny knowledge base!!! I found this thread about a same issue:

Hope it helps!! Please let me know if it works or not!!!

3 more replies
Relevance 55.35%

I unistalled my lmy copy of AEPpro2008 the unistall complete succesfully but it said "some folders can not be removed and can be removed manualy"

I check and the only files that are left are the files for the AEP right click menu, but i cant delete it because it says it is in use. Any ideas?

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Relevance 55.35%

windows 7
hp pavillion dv5

what does it do?

Answer:Do i need the Qualcomm gobi package for hp 2000 or can i uninstall it?

This package is part of your computer's networking facilities. This short clip from Qualcomm explains its basics.

1 more replies
Relevance 55.35%

I just spotted the program Intel SDK for OpenCL - CPU Only Runtime Package was installed on my desktop PC in December on the same date as the program Intel Management Engine Components. I have no idea what Intel SDK for OpenCL does. Can I safely uninstall it? See below all Intel programs currently installed.

More replies
Relevance 55.35%

I just spotted the program Intel SDK for OpenCL - CPU Only Runtime Package was installed on my desktop PC in December on the same date as the program Intel Management Engine Components. I have no idea what Intel SDK for OpenCL does. Can I safely uninstall it? See below all Intel programs currently installed.

More replies
Relevance 54.94%

Tried to uninstall nero 7 but three DLL files wont let me. deleted all files manuelly but mfc71u,msvcp71, and NBShell DLL files will not delete can anyone help me get rid of them? I even tried the install nero 8 but nero 8 can not uninstall it.

Answer:DLL files added to nero 7 can not uninstall

I solved the problem, I used the restore function. Thanks everybody for no help.

1 more replies
Relevance 51.25%

When I tried to install the download of Norton Save & Restore from the Norton website, an error message came up:
"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternative path to a folder containing the installation package 'SYMSC.MSI' in the box below"

In the window named Use Source:

When I try again by clicking OK I get the following error message.

"The path C:\CABS\PATCHSP2\B\SYMSC.MSI cannot be found. Verify that you have access to this location and try again. ortry to find the installation package 'SYMSC.MSI' in a folder from which you can install the product.

Help please !!

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Relevance 51.25%

I m unable to install MSI package on windows 7 OS.
Error Message - "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor". This log(MSIe6b00.LOG) was found
under %temp% folder.
I have tried below solutions.
1.Check if the Installer Service is running. To do so, follow these steps.

Click Start, Click Run and type Services.MSC and press Enter.
Double-click Windows Installer.Set the Startup type of Windows Installer to Manual.Click Start and start the service
and tried to install the package but getting the same error. the windows installer service by the following method

Open the command prompt and run command Msiexec /unregisterDo the same thing with this command Msiexec /regserver
Restart the PC and tried to install again got the same error.
Any suggestions would help.

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Hi, tried to download package with system update and it got stuck at 15% when trying to download. I am using windows 10 with lenovo yoga 2 pro. What should i do?  

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After a virus infection, I was able to recover and fix most issues.
SFC was not able to fix all files due to system catalog corruption.
I ran CheckSUR and fixed the missing files except for the two below.
I was unable to find these on a donor machine.

Unavailable repair files:

This is from a 64-bit Windows 7 Home SP1 installation.

Does anyone know where I can get these two files? Thanks

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After upgrading to Windows 8.1, the extended settings for the camera (resolution and the like) disappeared from the Lenovo Settings app. The app correctly points out that I do not have the settings dependency package installed, but I have yet to find an installer for it that actually installs it (it points out that it's not a Thinkpad system). So, is there any way to return my camera to its former higher-quality resolution? If it helps, I'm running the latest drivers, and the lenovo settings app is v2.2~.

Answer:[Yoga 13][Win 8.1] Unable to install the settings dependency package

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Hi All,
I am unable to install visual C++ 2005 redistributable package with user name "namehta 3 #". when I try to install I am getting an error message saying

"Error creating process
Reason: The system can not find the path specified."

Please note that VC++ 2008 redistributable package is not having this issue.

Thanks in advance,

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I have tried uninstalling radio 1.12 using chrome ://extensions without success. Can you help?Thanks.

Answer:chrome uninstall unable to uninstall radio 1.12

"Can you help?"You mean other than suggesting that you uninstall Chrome & use Firefox instead?

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In Support > Drivers & Software > Download Drivers & Software Detail[] The links for "SCCM package for Windows 8.1 (64-bit) - ThinkPad Helix" do not work, or cut off during download. NOTE: Have been able to download SCCM package for Model T440 laptop without any issue! during the same timeframe.

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I've added a Windows 7 64 bit to my Vista 32 bit in a LAN network. Even though I have given everyone full access at the Vista, the 7 is unable to modify shared documents from the Vista. It can view them, but cannot modify.

Thank you.

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I am having a problem installing Microsoft Visual Studio C++ 2008 Redistributable Package x86 on my Winodws 7 64 bit operating system. The error is "Windows Installer service could not be accessed". And also please be informed that
no previous versions of  Microsoft Visual Studio C++ packages are present on my machine. Please someone can assist me on getting this issue fixed 


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I set up a local user account on a company laptop that was to be used for employees who needed a lap top temporarily. I later added the laptop to the domain so that users could also use their company credentials. However after putting the computer on the domain, the local guest user account doesn't work. I went in as an admin and played with the account, it is still there and nothing has been disabled. When logging in I insert the computer-name/guest and it claims the password or domain is wrong? I just set the password and the local computer domain name is right here in front of me nothing has been inserted wrong. Is this an issue that need's to be addressed in group policy (which I need to go to someone else for) or can I solve this on the local machine? Microsoft really needs to patch these domain issues or they need to give Windows Seven log in options the flexibility XP had. Just saying

Answer:Laptop unable to log into local user after I added it to the domain

Hi there,

To log on locally try Computer Name\User Name. If still didn't help try creating a new User Name from Computer Management (see attached image) and see if it helps. I have switched back and forth many times between domain and local and I never experienced an issue logging on either way.


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Can someone look at my brothers log?! For some reason his computer can't do an anti virus update and when I go to the add/remove tap it won't let me uninstall certain programs. Also, there are some programs in his add/remove tab that seem weird. Thanks in advance!!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:05:21 AM, on 7/15/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16473)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\PROGRA~1\Grisoft\AVG7\avgcc.exeC:\WINDOWS\system32\ctfmon.exeC:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeC:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeC:\PROGRA~1\Grisoft\AVG7\avgemc.exeC:\WINDOWS\system32\drivers\KodakCCS.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software... Read more

Answer:Unable To Update Anti-virus And Unable To Uninstall Apps

Hi and welcome,

Sorry for delay.

if you still need help, please do the following:

Open Hijackthis
Click "config"
Click "misc tools"
Click "open uninstall manager"
Click "save list...."
Save the list and post the log.

Click bottom "back" button so you are back at main Hijackthis window.
Click "scan"
When done click "save log..."
Save log someplace and post it here.


What happens when you try uninstalling programs?
Which ones out of the list are you trying to uninstall but will not?

let me know also what you have done so far to try & fix the issues.


If it seems I have abandoned you (no reply in ~24 hours) please PM me. My email is flakey and sometimes I dont get reply messeges.

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After imaging (Win 7) a new X1 Carbon type 20FB-CTO1WW, I'm unable to use the USB ports nor am I able to connect to Internet (wifi or USB to Ethernet) due to missing drivers. Is there any way to enable the USBs in Windows without online access to drivers?


Go to Solution.

Answer:X1 Carbon - Unable to load drivers after custom image is added

Windows 7 does not have native support for the USB or networking hardware that is in the 20FB.
So you need to add the drivers for these devices into your Windows 7 install media.  Typically you would use MDT or SCCM for this, with the SCCM driver packs that we provide on the lenovo support website.  If you aren't experienced with these things, then my advice is to use the Lenovo Win7 factory preload which already includes all the drivers you need.

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Let's start with I'm a complete noob, but I'm smart and I know how to Google stuff...

I've tried SO many threads and techniques to fix this, but I'm unable to, this has been a VERY deep rabbit hole I've traversed and can't find my way back out.

Let's start at the beginning...

I stopped auto installing updates because I had issues with doing so in the past, so my windows updates stacked up for a bit. (I know, I suck!)

I started installing them all last month and found 4 that would not install, a couple of them seem to be serious and my friend recommend I get them fixed.

I've run sfc /scannow it NOW shows no validation errors. But there were errors the first time.Windows Resource Protection did not find any integrity violations.
I've run dism and it tells me the store is repairableC:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /ScanhealthDeployment Image Servicing and Management toolVersion: 6.3.9600.17031Image Version: 6.3.9600.17031[==========================100.0%==========================]The component store is repairable.The operation completed successfully.

I've run /startcomponentcleanup:\WINDOWS\system32>Dism /Online /Cleanup-Image /StartComponentCleanupDeployment Image Servicing and Management toolVersion: 6.3.9600.17031Image Version: 6.3.9600.17031[==========================100.0%==========================]Error: 1168Element not found.

I've run DISM and it tells me it can't find the source, C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Res... Read more

Answer:DISM unable to repair, unable to uninstall KB3022345

I followed KYHIs directions and was able to get DISM to use the source pointed to:

The zip file RESTOREHEALTH v2.ZIP has been renamed to and is available here:

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FRST logs...Let me know what to remove
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:17-02-2016
Ran by raul (administrator) on RGWORK (17-02-2016 11:42:04)
Running from C:\MalwareCleanup
Loaded Profiles: raul (Available Profiles: raul)
Platform: Windows 8.1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool:
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Softex Inc.) C:\Program Files\Hewlett-Packard\SimplePass\OmniServ.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MsMpEng.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\NisSrv.exe
() C:\Program Files\Hewlett-Packard\SimplePass\opvapp.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Microsoft Corporation)... Read more

Answer:Laptop unable to upgrade to Win 10 and unable to uninstall some items

Hi TheSentinel,

Please do the following,Uninstall some programs:
We need to uninstall some unwanted/unneeded programs.
Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:WSE_Astromenda
Google Chrome Packages
Search Protect
After completing uninstalls, please manually reboot your machine!    If you get the message like: An error occurred while trying to uninstall, just press Yes.    If you are unable to uninstall all programs, please inform me, but continue with other steps.  Scan with Zemana AntiMalware Free:
Turn off the real time scanner of any existing antivirus and firewall programs while performing scan
Please download and install Zemana AntiMalware Free
Double-click software shortcut on the desktop and follow the prompts to install the program .
If an update is available, click the Update now button.
At the end Click Settings > Advanced > ''I have read the warning an wish to proceed anyway'' Click
Auto Launch > Untick the box next
Scan type > Smart scan (Default)
Close all open files, folders and browsers
Click scan now ''Run as Administrator'' and a threat Scan will begin.
When the scan is complete, Press report and send me report.

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Since starting to run Windows 8.1 a couple of weeks ago I have been unable to open iTunes, Getting the messages. 'The program can't start because MediaToolbox.dll is missing form your computer. Try reinstalling the program to fix this problem' & 'iTunes was not installed properly. Please reinstall iTunes. Error 7 (Windows error 126)'.

When I try to uninstall iTunes I get this message 'The feature you are trying to use is on a network resource that is unavailable. Click OK to to try again or enter an alternate path to a folder containing the installation package 'iTunes6464.msi in the box below'

I have no idea what to do to resolve either problem. I'm not very technical so very simple language would be greatly appreciated.

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Hi, I'm trying to add the November, 2016 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB3197868) to out install.wim using DISM offline because the same install is failing using the Scheduled Updates process in Config Manager.
Some pertinent (I think) lines from the DISM.log include:
DISM Package Manager: PID=2868 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x8000ffff)
DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=8000FFFF
Anyone seen this problem before or had success adding the Security Monthly Quality Rollup updates either via DISM or Scheduled Updates?

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