Computer Support Forum

Cannot install recovery image on Satellite C660

Question: Cannot install recovery image on Satellite C660

I have tried to restore a Satellite C660 to factory settings due to it be extremely slow to start up.

Using the Toshiba original recovery discs the process gets partway through and then gives the following messages...

Error restoring image
The device is not ready

ERROR: ImageX could not apply Win7 V:\HDDRecovery\SWImg\15489XSP.swm Index 2 from HDD to C:!

Can anybody advise?!

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Preferred Solution: Cannot install recovery image on Satellite C660

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Cannot install recovery image on Satellite C660

Unfortunately there is no some ?workaround? to force recovery image installation to run properly.
All you can do at the moment is to set BIOS to default settings and try to use recovery disc again.
Be sure disc is clean.

Do you use recovery discs for the first time?

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Strange problem. My Satellite C660D-1FM was doing a bunch of updates from Microsoft (hadn't done any updates for ages as it was used by my daughter and not connected to the internet) and after they had completed it rebooted and I got the Toshiba splash screen and then nothing. Holding F8 gives the same problem, tried holding the '0' key while powering on and that was the same. Connected an external monitor and it's the same. I can get into the BIOS and everything looks fine.

So, thinking the hard drive might be faulty I fitted another hard drive and fully installed Win7 from a Microsoft DVD (SP1 and all updates) and everything works. I then thought I'd try and restore the laptop to default factory settings using the Toshiba recovery DVD's which Id created. All worked fine during the install, all 3 DVD's installed and it went through the setup procedure, laptop got to the end when it wanted to reboot, rebooted and now back to the same error - Toshiba splash screen is ok but then it just goes blank. To convince myself I wasn't going mad I then re-installed Win7 from my Microsoft DVD and it installs fine, does all updates and has worked all day today with no issue.

Anyone any idea what's going on?

Answer:Satellite C660 - blank screen after recovery image instalation

Hmmm... something like this should not happen.
Do you use recovery discs for the first time?
Have you noticed the same result on both HDDs?

Problem is that there is no much to do about that and there is no way to change anything while recovery installation runs or later when windows setup is in progress.

Try to set BIOS to default settings and simply try to install recovery image again.

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I have Satellite A200-1VO and want to restore it to its out of the box state, but i seem to have misplaced the recovery disc if it had one.

Does anone know how to reboot it without it, or do I need it?

Answer:How to install recovery image on Satellite A200-1VO?

I don?t know if your notebook was delivered with recovery disc or with saved recovery image on HDD. Due to this I cannot offer you precise answer but I presume this older model was delivered with recovery disc.

If you don?t have it anymore you can order new one on

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I Have a SATELLITE L655-121 Toshiba's labtop ,,,

I've made a Recovery to get rid of the problems i faced in Windows 8 beta ,, but the recovery didn't completed :(

Now i can't either repair or remake the recovery !! I've stuck !

I can't use the HDD Recovery that presents on ' D ' Driver !! and i don't have the CD on which the copy is present ,, i just have the Serial Number :D

The Widows is " 7 Home Premium OA "

The laptop is useless now ,, what should i do ? if i downloaded this Windows from Microsoft and used the S.N I have , should this work correctly ??

Answer:How to install recovery image on my Satellite L655-121?

>... but the recovery didn't completed
How to understand this?
> if i downloaded this Windows from Microsoft and used the S.N I have , should this work correctly ??
No. serial number has nothing to do with recovery image.

If you want to have original Toshiba recovery image installed on your notebook you must order Toshiba recovery disc -

Other option is to install own OS version and later install all necessary drivers, tools and utilities additionally. All of them you can find and download from Toshiba support page -

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Hey guys,

I've been doing some research on how to restore my computer to out of the box settings and I tried every single option listed here. Failed.

I have windows 7 Home premium 64 bit, came with the computer, preinstalled, two partitions, partition D haveng HDD recovery files, C having windows.

Now, after two years of use, laptop has gotten sluggish at startup so I'd like to restore factory settings. Tried holding "0" and powering up, nothing, just a loooot of beeping. Tried f8 at startup, okay, that got me to windows loading some files, login screen, but no "Toshiba HDD recovery" option listed on the menu... I know for a fact that those files are on partition D, the question is, how to make use of them?

I haven't fiddled with the system at all, except that I used the d partition as a storage for photos and videos, whic I have transfered to the external disk now, prior to the attempt of HDD recovery. There was also mentioned, that recovery DVD should be created with toshiba recovery media creator, but that wasn't preinstalled on my laptop and I don't know how to get it.

Any ideas what am I to do? Suggestions?

Answer:Cannot install recovery image on my Satellite L650-1NC


Before we start discussion about your recovery issue check please this document with exact explanation how to install recovery image using HDD recovery option -

Please test it one more time and send some feedback.

By the way: every original recovery image contains preinstalled Toshiba recovery disc creator and it is not possible that you don't have it installed on your machine. Here is one interesting document about usage of this tool -

Please check one more time if you can find it on your machine and try to create recovery discs. If there is some problem with recovery image saved on your machine this tool will show erroro message.

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I have a C650D that has just fallen out of warranty and subsequently died on me. I had made the Recovery disks at purchase so thought it would be a simple matter of using them and I would be able to use the laptop again...seems I was wrong :(

I have tried the F8 at start up option and all i get is the following message:
No bootable device - - insert boot disk and press any key.

I inserted the recovery disk and after an encouraging amount of disk drive noise and the message windows is loading the files I then got a box asking me to choose the language I wanted, followed by an error message that there was something missing...i didn't get time to write it down in full before it quit on me. Subsequent attempts to load (incase there was something wrong with initial attempt) get to the windows loading page then nothing....

Can anyone advise me what I need to do to fix this please?

Thanks in advance

Answer:Cannot install recovery image on Satellite C650D

> No bootable device - - insert boot disk and press any key.
I?m afraid this message has something to do with HDD. Is HDD recognized properly in BIOS settings?

If yes, set please BIOS to default settings and try to use recovery DVDs again.

By the way: you can see language option but you cannot choose other language than original language you got with your notebook. With other words if you have Spain OS you cannot choose other language. You got OS on Spain only.

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Hi all, I would like to do a factory restore for my Satellite A200
I checked them harddisk and confirmed that the recovery partition is still here

When I hold 0 and turn on the laptop, rather than beep and the warning screen, it only takes me to the windows boot manager page
So I pressed F8 and choose repair computer, I read that I can also start the recovery process by choosing toshiba recovery wizard
But when I press the recovery wizard, the cdrom eject and tells me to put in the recovery CD (which I dont have)

What annoys me is that I checked that the recovery partition is there but I cant find a way to start the process
Anyone know the solution? Or there is another button to press when booting the machine?

Many thanks!

Answer:How to install recovery image on Satellite A200?


Check please this document with exact explanation how to install recovery image using HDD recovery option -
If there is no problem you should be able to start installation using F8 option at start-up.

Can you please tell us how far you come with this procedure and what happen exactly?
Is there some error message or what?

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I have a Satellite Pro A300 and I need to factory reset. I have learned from my computers teacher that there is an unknown virus on it. Apparently it was downloaded when I downloaded Malware Bites. I got the laptop for free from Set-BC because I have muscular dis-trophy and get tired writing.

My teacher told me that I need to Factory Reset it, but when I received the laptop, it had had everything installed on it, (kurzwell, Chrome, etc) so I don't have the factory reset disk. Also, the virus has disabled everything that has the slightest thing to do with internet, (Chrome, I.E., Firefox, Outlook, malware bites, etc).

Is there any possible way that I could factory reset the laptop without needing the disk.
Any suggestions will help.


Answer:How to install recovery image on Satellite Pro A300?

Hello Steve

Notebooks delivered without recovery disc have recovery image saved on HDD and if you still use original preinstalled operating system you can try to install this recovery image following recovery procedure. How to do this is described in user?s manuals document or you can do this following instruction described on

Does it work for you?

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well i have a Toshiba Satellite L655 windows 7 64bit something when wrong with my hdd.and i try to restore resetting it to the middle of the process it failed....and now i cant get it to start back.....and i didnt make a recovery dvd....

i managed to get the files from the recover partation but it extracted i guess not sure all the files add up to about 10gb...
these are the files

so because of this im changeing the harddrive.
so my question is can i make a bootable recover disc from these files or can i restore the system some how with these files??????

i will rely need that help and thanks in advance!!

Answer:Re: Cannot install recovery image on my Satellite L655

> so my question is can i make a bootable recover disc from these files or can i restore the system some how with these files??????
Unfortunately not. Now is too late. Bootable recovery disc can be created with preinstalled Toshiba recovery disc creator.
I?m really wondering you didn?t create it in the past.

Now you have two options: either you use Microsoft installation disc for OS installation or you must order new recovery DVD.

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I have this problem with a Satellite 5200-902 that has the DVD-ROM corrupt and I don't find the part to change. (model DVD: uj-810b)
But I would like to reinstall the notebook with the CD recovery and I don't be able to enter in the BIOS for change the boot order and start with a USB DVD-ROM.
I removed the HDD and reinstall the WXp Prof by another machine but when I restart the 5200 I read this message " errore nel caricamento del sistema operativo".

When turn on I press F2-F10-F12 but if I select another peripheral for boot the notebook start only by network.
Can you help me to recover this notebook by an external USB DVD-ROM?



Answer:How to install recovery image on Satellite 5200 using USB DVD drive

I didn't test it in the past but I can imagine you must do it on follow way:

Start your notebook using MS-DOS start disc
Load MS-DOS driver for external DVD drive to have access to it
Start installations CD from there in hope it will works

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Just had to buy a new hard drive and switch it with the old one. I already checked that it was at the same size and SATA as the original hard drive. When i tried to start a fresh installation of the operating system from the recovery disk (that i bought from Toshiba service provider in my country - MAFIL), the boot option was not available.

MAFIL representative told me that the recovery disks are only suitable for reinstalliation of the o.s. on the original drive, but not for installing a fresh new copy. So how can i install my Win7-64bit, with all Toshiba apps and settings on the new drive?


Answer:Satellite L655-1GN - cannot install original recovery image on new HDD

On many different notebook models HDD exchange or upgrade can be done by notebook owner and after doing this you can install recovery image using recovery disc without any problems.

I have done this many times on different Toshiba notebook models. It works.
I really don't understand how someone can give you such info.

Set BIOS to default settings, restart your machine and press F12 at start-up. When boot menu is shown on the screen put recovery disc info ODD, choose CD/DVD as bootable device and press ENTER.
What happen when you do this?

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before 3 days my computer was infected wwith a virus... an i must to format it... when i format it i see the orginal HDD recivery file is delete my partion which I have on it my works. anyway I shutdown the computer and I install it from another cd and I put the serial number and everything is ok. but some programs is not working and i want to restore my computer to the orginal OS with the drivers. HDDRecovery file is in D drive and I see it it is nearly 13GB but I can install it. there is no option in repair computer to HDDRecover... which i see it at the first time...

how I can solve it...

I want recover my computer to the orginal... i see there is some problems when I work with programs... it is freeze and give me some errors...
I want to restore it to orginal...

Answer:Cannot install Toshiba Recovery image on my Satellite notebook

You can install original recovery image and set notebook to ?factory settings? using two possible options:
-to use HDD recovery installation (F8 at start-up and ?repair my computer? option)
-to use recovery DVD

If I understand you right you have installed own OS in hope to use your notebook but on this way you have ?deleted? this repair my computer option so you will not be able to start installation from HDD. Your only option is usage of recovery DVD.

Now the million dollar question: have you created recovery DVD following Toshiba advice to do this?

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Hi everyone,

I have a Satellite L775-140. I decided to restore my notebook to factory settings so I?ve created 4 CDs using preinstalled Toshiba recovery disc creator tool.

However, when I put the first CD, after a few minutes, there was a error:

diskpart successfully formatted the volume.

copy files recovery bases

htmprep ...

boot ...

establishment file error - data error (cyclic redundancy check)

error: copying of files based recovery failed!

press any key to continue. . .

What to do? Knowing that I have these recovery CDs, is there a way around how to install it?
Could anyone help me? Generally speaking I have several problems but I have not found an answer or find the same situation as me.

Thank you for your help

Message was edited: posting has been translated

Answer:Canot install recovery image on Satellite L775-140

This with recovery image installation is pretty simply: either it works or not. Problem can be some mistake on recovery discs or maybe on HDD.
Do you use these created discs for the first time now?
>... is there a way around how to install it?
As far as I know there is no some kind of work around that you can use to force recovery image installation.
Try to start installation one more time.

Does the same message occur again and again?

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I have notebook Toshiba Satellite C660-15K. It have integrated webcam Chicony. Webcam is working in all programs but image from webcam is mirrored. If I run Toshiba WebCam Application i can adjust settings and fix mirroring issues but it works only in toshiba app while in skype image is still mirrored. I tried to install another drivers for Chicony webcam and add keys to registry

CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}/000/Settings Flip=1
but nothing changed.

Operating System is Windows 7 Home Basic.
What I should do to fix this issue?

Thanks in advance,

Answer:Webcam image is mirrored on my Satellite C660-15K

Check please one more time advanced settings in webcam application and don?t use ?Flip? option.
I have tested it with Skype. When the pic is mirrored in webcam application than is mirrored in Skype to. When disabled, than is in Skype OK too.

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i need a recovery DVD for Satellite C660-2FF. HDD crashed.
Win 7 product key is available.
Who can help? maybe .iso download?


Answer:Need recovery DVD for Satellite C660-2FF

Recovery image cannot be downloaded and if you need original recovery disc you can order it on

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Satellite C660/C660D: Trying to load any image from whatever source fails, with the error message 'an internal error has occurred'. I have tried all the procedures in control panel; none allow a change of background image, although colours can still be altered, as well as themes.

Microsoft advises this is a manufacturer issue, as my OS is OEM.
Can anyone help identify this error and suggest how to fix it?

Answer:Satellite C660/C660D - Desktop background image not loading

I?ve never heard about such issue.
Can you change standard background pictures offered by Windows?

When this problem occurs do you want to use some private pictures?

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I removed the operating system from the C drive in my laptop and now i want to use the HDD recovery to re-install the recovery again
Can I know the right way to make this!!

Answer:Satellite C660-172 and HDD recovery installation

I don't know how you have removed OS from partition C and what have you done exactly and I?m a little bit sceptic this will work but you can try it anyway.

Do it as described in follow document -

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I need to file HDD Recovery how obtained

Message was edited by: Rozeno

Answer:Re: I need recovery file for Satellite C660-2FF

All you can do is to order new recovery disc.

You can do this on

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I ordered a set of 2 Toshiba recovery CD's and received them yesterday in order to fix this laptop from a Windows breakdown...


The problem arising at start up is that Windows 7 isn't starting up plus that the hard disk doesn't show in the BIOS (the DVD-drive does) and after the boot sequence the following message comes up: ?Reboot and select proper boot device or insert root media in selected boot device? Someone suggested the drive is broken or the cables to the same detached or lose.

The owner says, that the error first appeared after McAfee offered to "remove 15 errors found on the disk". The laptop has never been opened.

When running the recovery CD 1 the boot sequence starts the recovery but initially shows two pop-ups that indicate that the hard disk cannot be found.

First error message - ERROR: IOCTL_DISK_GET_LENGTH_INFO \\. \PHYSICALDRIVE0 The device is not ready.

Second error message says something like - There is no access to disk #0 or the RAID configuration isn't correct!

After accepting both messages the prompt hands out the error that also appears in this thread...


...and stops at this line...

X:\ windows\ system32 >

...reporting that the recovery failed.

I have fooled around with the advices in this thread...

[ Read more

Answer:Recovery CD's do not recover Satellite C660-1WN

(...continued from first post...)

Left to be said is that I also - before I ordered the recovery CDs - ran the second diagnostic DOS tool in the first table to check the disk and got the following report...

- HDD power cable is not properly attached to the HDD

- HDD interface cable is not properly attached to the HDD

- HDD master-slave setting is incorrect

...and equally that no disk could be detected.

My question is now..., what is wrong here? Is it the physical disk that might be the problem? Is it the software? MBR? Can the latter be restored by some command in the prompt? If, then how? Would it be easier to erase the whole disk and then use the recovery CDs? Or won't this work since the recovery CDs can only work with the recovery information on the disk (I assume that this information is only physically on the disk not on the recovery CDs, isn't this correctly understood)?

I am looking forward to any input and help. Thanks in advance.

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Hi there,

I'm hoping someone can help me or knows what to do. I have Satellite C660-15r it was turned off properly but when put back on it came up with start windows normally as if it has been interrupted, I clicked ok to that but instead of loading it has gone to do some sort of recovery only it hasn't been able to complete this and instead has said there is nothing to recover.

It is know stuck at this and will not go any further says to get system admin to log in however its not allowing to log in or do anything apart from shut down and restart, I have been trying to factory reset but it will not work at all I have tried many attempts with 0 and other options i have been told this doesn't work but I can get up f2 and f8 on load up all that works ok but I cannot find any option to be able to factory reset. it gives me options to recover but they take me to the same screen with no improvements and safe mode will not work.

I hope someone can help me I will be so grateful.

Thank you in advance.

Shell :)

Answer:Satellite C660-15r stucks and no recovery possible

At first I must say that recovery option is available if notebook has ?factory settings?. After reading your posting I don?t know if you still use original OS installation that you got with your notebook or maybe OS preinstalled on your own.

I presume you didn't create recovery media (DVD) using preinstalled Toshiba recovery media creator, right?
In your situation usage of recovery disc could be easiest way to fix this and install original recovery image.

Can you please post exact notebook model?

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Apologies if this is the wrong subforum:

Being the idiot I am, I changed my WIndows Login password and since I use very long passwords, I have no idea what I changed it to. Guessing is out of the question.

So I powered on my laptop while holding the 0 key, which brought me to the Windows Boot Manager screen. I pressed F8 on Windows 7 for advanced options and opted for 'Recovery Mode' as I have used this in the past to install the OS from scratch.

It asks me to select a keyboard layout and then enter my username and password to procede with HDD Recovery. It is this lack of password which is the reason for recovery.

Any advice on what I can do?


Answer:HDD Recovery Issue on C660 Satellite

>It asks me to select a keyboard layout and then enter my username and password to procede with HDD Recovery. It is this lack of password which is the reason for recovery.
On this step you must enter your Windows login name and login password. Without right password you will not be able to start HDD recovery installation.

There is second option to install recovery image. You can do it now using recovery DVD. Have you created it using preinstalled Toshiba recovery disc creator?

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I need some help for my sons laptop which is the Satellite Pro C660-1LR.

The hard drive in this laptop completely died, i did not create a recovery disc for this laptops system.
I have purchased a new hard drive which is installed..however as you have guessed i have no access to reinstalling a OS, this laptop runs on windows 7.

I am not really tech savvy so if anyone can advise me please make explain in idiot proof format!! I am trying to avoid having to purchase anything to costly.

Answer:Satellite Pro C660-1LR - New HDD but no recovery disc

> I am trying to avoid having to purchase anything to costly.
Problem is that you don't have many options about that.
If you want to have ?factory settings? again you need recovery installation disc. You can order it on Of course it is not for free but, in my opinion, definitely the best solution.

You can buy Microsoft installation disc and install own version. You must buy valid licence for it.
In this case you must install all necessary drivers, tools and utilities additionally one by one.

Just in case that you can get this Microsoft installation and licence for free you can save some money.

Believe me the best solution is original recovery disc order.

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Hi there,

Sorry to bother you but I need some help if possible.
I am trying to restore my laptop to factory settings and I am pressing f8.
However I get all the system recovery options but no Toshiba hdd recovery option.

What am I doing wrong?

Answer:Satellite Pro C660-1nq - cant access HDD recovery

>What am I doing wrong?

After pressing F8 button, choose Repair my Computer and in the new menu you could choose HDD recovery as described here:
[How to recover a Toshiba notebook with the HDD recovery procedure|]

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Hi everyone !
I have Toshiba Sattelite C660-1J9 laptop, and it's been working fine - until a day my HDD died. Now it's producing some weird sounds on startup, and no HDD visible in BIOS. It's not a problem for me to buy new HDD and replace it, but I'd like to restore licensed Windows I had with laptop - so I need to place recovery partition on new HDD somehow. Is it possible and where I can find this recovery partition image ?
Thanks in advance !

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Ran the recovery option on a C660 laptop from the hidden HD to set it back to the factory built but the re-install failed to complete correctly, now the hard drive as also failed
I can't find the recovery media to rebuild onto a new HD so are the recovery media still available to order as all the links I have found are broken on the Toshiba site

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I have ordered the recovery media for my Daughters laptop. Does any one know if this returns it to factory settings including pre installed software and drivers as the e-mail just says Windows 7.


Answer:Satellite C660 - question about recovery media

> Does any one know if this returns it to factory settings including pre installed software and drivers
Yes. After recovery image installation notebook will have original ?factory settings? as on first start after purchase.

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Is it legal to use another laptop to create a recovery DVD and use it on the another laptop of the same model.
Satellite C660 1J2

Answer:Satellite C660-1J2 - can i use the recovery disk on another notebook


Purchasing an Toshiba notebook with an preinstalled Windows 7 system, you have reached automatically one Win 7 license.
So you can use this Win 7 on one notebook.

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I have the Toshiba Satellite C660-10D and did not copy the recovery ye had problems with the recovery partition and I lost.

What I can do?

Answer:Satellite C660-10D problems with the recovery partition

You can order a new Recovery disks here:

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A month ago I purchased a Toshiba C660-1FE. After three weeks my HD broke down. I bought a new HD from Western Digital and replaced the broken HD. As I did not make an recovery image of my HD, I had to order the Product recovery discs off the Toshiba website (3 discs, of which disc 1 and 3 were the only one's required for installation).

Now, I have the problem that my laptop keyboard does not work. I am currently using a USB keyboard and mouse to replace my keyboard and touchpad of the laptop.

The laptop keyboard works fine in BIOS. Therefore, I hope it's just a driver problem.

I have:

tried finding and installing lots of drivers on from the toshiba website, no result.
tried changing settings in the bios (usb enable/disable).
tried to fix the problem by re-installing the entire computer again several times.

The keyboard seems to work until windows loads. When the system is starting up I can press caps lock and num lock and the green lights come on. This all stops working once the windows startup symbol appears.

Perhaps a second problem in the device manager: under the display-adapter, 2 subcategories have exclamation marks: it says Mobile Intel(R) 4 series express chipset family twice! I can't seems to fix these with any drivers I can find either. When I check the settings I have this message (google translate since it was in dutch):

+The digital signature for the drivers for this device is required, can not be verified. Possible after a rec... Read more

Answer:After Recovery with CD Satellite C660-1FE keyboard does NOT work


Keyboard works in BIOS? this means that the keyboard hardware should be ok and the connection between the motherboard and keyboard is established.

So what could be wrong? Keyboard driver?
Hmm? the keyboard driver is a part of the Windows OS and is installed automatically while OS installation?
I would recommend following:
Go to device manager and extract the point Keyboard.
There you should see something like ?standard PS/2 keyboard?
If you will see a red cross near this device, then this means that the keyboard is disabled.
Usually you should be able to enable this again (in device manager).
If there is no red cross, then I recommend deleting this keyboard from the device manager list?then reboot the notebook. Usually the OS should recognize the removed device automatically and should install the driver too.

Check this.

By the way: it could be possible that you have received a wrong Recovery disk? this could explain the issues after the recover procedure?

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I have a trojan on my Toshiba Satellite Pro C660-21f, i no longer have the discs available to reformat the laptop.

Is there any way i can do it without?

Answer:How to reformat Satellite Pro C660-21F without recovery discs?

Can you install recovery image using HDD recovery installation (F8 at start-up)?

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Hi folks,

Posting this question for my neighbour as he now has no internet access as laptop not working - Satellite C660 running Win7.

When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Tried to boot from Win7 DVD (Pressed F12 to get to boot options & changed to DVD), can hear the drive trying to access the dvd but then get the message 'failed'. Win7 DVD works in both my laptop and desktop pc's.

Any ideas.

Thank you


Answer:Satellite C660 Won't boot from HDD or recovery disks

> When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Possibly the HDD is dead.
You ca try to power up the unit and press F2
Now you should be able to access the BIOS.

If the HDD isn?t listed on the first BIOS page, then this means that HDD isn?t recognized by BIOS and this means that HDD is faulty.

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I require the recovery media for a Saellite C660 1F1. If any one would know where I could download or purchase this I would be very great full.


Answer:Satellite C660-1F1: Where can i purchase the Recovery Media


Almost all threads in the ?Toshiba Product Recovery forum? contains this link to the page where you can order a recover disk for a Toshiba European notebook series ;)

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is there a way to make the recovery disks install win7 x32 instead of x64 (Satellite Pro C660-2JR)

Answer:Recovery disks creation for Satellite Pro C660-2JR

If your notebook was delivered with 64bit version you can create recovery disc for this preinstalled version only. With other words, recovery image saved on recovery partition will be saved on empty DVD disc. Nothing more than that.

If you want to use 32bit OS you must check if your notebook model is supported for it and install own version.

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I bought a couple of days a go a new Satellite C660-121. Today I proceeded to make the recovery discs but it fails verifying the first DVD disc.
The error I get is this

E:\ is the name of the DVD drive. I use Verbatim DVD-R media, I have the laptop on power supply during the burning process and I tried twice with two different discs and got the same result. How can I fix this problem?

Answer:Satellite C660-121 can't verify the recovery disc

Hello Voger

I have created numerous recovery DVD on several Toshiba notebooks and have never noticed something like this. I have used DVD-R discs only and brands were Verbatim or TDK.

Unfortunately I cannot give you answer what does this message means but you must try to repeat DVD creation. If possible try with TDK.
If the same happen again I recommend you to recovery your notebook using HDD recovery option and try to create recovery discs again.

Sorry but I don?t see any other possibility at the moment.

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I'm trying to create Recovery Disks using Toshiba's Recovery Media Centre for my new Satellite Pro C660-111. However, I've tried three times now and it gets about a third the way through the first of two disks and comes up with the following error:

E:\Boot\bcd missing
(Error Code 020123-F1-00000000)

Help please! What am I doing wrong?

Many thanks

Answer:Satellite Pro C660-111 - Error when creating recovery DVDs


What kind of blank DVDs you are using for creating Toshiba recovery disk?

Maybe the error is related to the disk? I have used Verbatim DVD-R mediums and had no problems to create the disks.

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i have made the 2 toshiba recocery media disks
i had a virus on my laptop so i i placed the disks in my laptop

i did the following:
- placed disk in laptop
- restarted it
- booted from dvd
- followed instructions
- then it got to copying 2 of 9
- then error: copy of splitpart or crcs failed

can anyone help?

Answer:Re: Satellite C660 - recovery media error - CRC failed

I?m afraid there is no help. Something must be wrong with recovery DVD.
Do you use it for the first time?

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I cannot create a recovery disc using Toshiba image. DVDs are rejected as blank when they are empty. DVD R/W burns OK with Microsoft and Nero software. How do I get a fix for this problem? TIA garrym

Answer:Re: Satellite C660-10T Problem creating recovery disc

Toshiba recovery disc can be created with preinstalled ?Toshiba recovery media creator tool? ONLY.
So I don?t understand why you use Microsoft and Nero software.

Have you checked User?s manuals document and chapter about recovery media creation?

For recovery DVD creation I recommend you to use DVD-R empty medias only.

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Hello all,

I have a Toshiba Satellite C660. I am trying to restore the laptop to the initial condition by the simple HDD Recovery. I have lost my old recovery disks. After completing first few initial steps, it goes to 'finishing installation' page and then gives an error message. After clicking to the dialog box 'ok' it resumes as 'Finishing installation' again. And now it has been almost 2 hours. It is still there. No improvement. What should I do ?

If I turn off the computer will my windows be completely destroyed?

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on the laptop TOSHIBA C660, replaced the hard drive and, as a fact, the OS flew down (Windows 7 SP1 HB x 64).
Installed not licensed, there was no way out, on the Microsoft website, to download the image, the key from the laptop is not suitable.

Not a licensed image, there was no desire to put, the assembly is an assembly, naturally installed such an operating system behaved badly, buggy.

Done, and now the laptop does not work.
In the service center installation of OS and drivers costs 3500 rbl.

Offensively. So I'm looking for help on the forum.

Please, kindly request help. Thank you.

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I have a laptop from a client, that is a Toshiba Satellite Pro C660-239, and i'm having a strange issue.

The original hard disk failed, and as the laptop is out of warranty, we bought a new hard disk, and ordered the recovery media to this model, from our local toshiba repair assistance.

After the setup copied the files to the disk, the imageX fails when restoring the image files with the error:

"the file or directory is corrupted and unreadable".

The hard disk is new, and i tried also with more 2 hard disks, and also with an external cd-rom drive.

I talked with the support from the local repair assistance, and they told me this occurs because the new hard drive ins't compatible with the recovery media?!

One of the new hard disks i tried, was the exact same model than the original hard disk, and the error still occurs, so the hard disk can't be the problem.

Is there any change of the recovery media is corrupted?

Could also be a motherboard problem?

Thank you

Answer:Satellite Pro C660-239 - Error restoring from recovery media

> Is there any change of the recovery media is corrupted?
Of course this is possible.
In case the HDD is OK, the recovery media could be corrupted.

>Could also be a motherboard problem?
I don?t think so?. I presume the HDD is recognized in BIOS properly and the error message says something about corrupted directory. I guess the disk directory is meaning and I think media should be replaced.

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So is the data on D safe if I use recovery?


Answer:Re: Satellite C660/C660D will using recovery erase data on D partition?


From my knowledge using Recovery Disk would format the whole HDD and all partitions would be created again during this process.
This means that your data on D partition is not safe.

But from my experience the usage of HDD recover would format only the system (C) partition? not quite sure if this applies to all the Toshiba notebooks so possibly you should test this first time? in such case would recommend backup the data in case D partition would be erased.

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Over a year ago i have changed to windows 10 (not aware that my laptop is not suitable for this)
It worked fine untill Microsoft started the Windows10 anniversary upgrade 1607.
each time this will result in unbootable system and in need of external recovery to window 10 version 1511.
blocking updates is not simple in Windows10.
I would like to revert to window 7.
The harddisk is error free and there are 4 partitons available:
Partition 1: System 399MB
Cannot use this to parttion install official windows7 from microsoft
Partition 2: Windows 232MB Primair
Partition 3: 786MB OEM reseverd
Partition 4: Data 232MB Primair

pressing 0 at startup does not reset to the original sw

Help appreciated,


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Hi all

Just a query
My GF turned on her laptop Satellite C660 series and it would not boot up, we tried to initiate the recovery sequence from the recovery partition but kept getting the error that was on boot up (the error was telling us a USB device had been unplugged).

As you probably guessed she never made the back-up discs when prompted, all I could think of was using a win 7 disc and reload that way then try and make the recovery discs after (I didn't activate)
so win 7 was installed nicely and all drivers sourced that was all last week.
Now for the crunch , the recovery partition is there can I now make the recovery discs and install from those , the win 7 I installed will soon require activation
Any ideas?
Thanks in advance

Answer:Satellite C660 - recovery partition is there but can I make back up discs?

After own OS installation you cannot create recovery disc anymore and you can not install recovery image using HDD recovery option (F8 at start-up).

Best thing you can do now is to order original disc from Toshiba and use it for recovery image installation. It is definitely easiest way to have ?factory settings? again.
You can order it on

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1st time forum poster so be gentle please!

My mum has just brought a Toshiba laptop and it's pretty decent to be fair. Taking a quick look at it though i noticed the recovery partition (that comes with most laptops now) is labelled "D:/Data and is 232GB in size. Seems a bit on the large side for me and wondering if it is incorrect?

Have got a screenshot and if someone could confirm either way i'd be most grateful. Can i attach screenshots?

Thanks in advance


Message was edited by: Rzoo89

Answer:Satellite C660-195 - recovery partition labelled "D:/Data" and seems large

Please see the screenshot -

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I have a brand-new Satellite Pro C660. It worked fine for a day, now it won't load windows. I didn't get around to creating the recovery disks as I've only had it a few hours (yes, yes, I know, should have been the first thing I did). All the data is present (but backed up to USB just in case) and I can see the HDDREcovery folder with all data intact. However, I can't run the app to create recovery disks. Does anyone know how to extract the images and create the media using only the command prompt? (I can get into command prompt by booting from a friend's Win 7 disk). All boot options from the laptop's own drives fail. It says "Windows Failed to Load", and I try Startup Repair but it doesn't find any errors. Any help/thoughts on this will be much appreciated!

Answer:Re: Satellite Pro C660 - How to make recovery disk with command prompt?


It?s not possible to create recovery disk with command prompt. You have to use the Toshiba recovery media creator on Windows.

Now it?s too late for you but you can order such a disk here:

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Please can anyone help. I tried using my recovery disks to restore my notebook when it kept failing to start properly. The disks did not work so I purchased a set of disc from Toshiba on this website. I still have the same problem.

Is it the hard drive failing or something else?

If I purchase a new hard drive will the recovery disks work if the hard drive is not exactly the same as the one that came out?

Answer:Satellite C660 - recovery disk fails error 1117


Did you think about the HDD?
It could be a HDD malfunction that does not allow you to install the system.

I recommend checking the HDD for some possible issues.

There is a nice tool called Drive Fitness Test. You can use it for HDD check.
Google simply to get the software.

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I spend some hours to try to create the recovery disks for my Laptop (Satellite C660-1DG)

It fails on the second DVD halfway. It just hangs. CTRL-ALT-DEL does not work anymore a cold boot is required to start the thing again.

I tried several DVD's but NOGO each time halfway the second DVD it hangs.

I really need to create these recovery DVD's because Im going to upgrade the laptop to run a Windows Server 2012 install for development purposes.

I thought this would take just a minimum amount of time but... of course...

Any thoughs on any way to get this stuff working?

Answer:Satellite C660-1DG - Toshiba Media Creator Recovery fails creating 2nd DVD

I burned just another disk and it was full of validation errors: hundreds.

So I connected my external DVD writer (NEC ND-3500AG) (firmware 2.1A) and took THE SAME DVD and burned it: presto: no problems: 0 validation errors

So I deduce that the internal DVD writer (TSSTcorp TS-L633C) (firmware TF20) is chunky.

I am still in warranty but... is it any use?

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This is my second attempt to recovery using the hidden image. The first attempt hung at an earlier point Loading Windows 7 ;( However on this attempt it has been over an hour on the "Setup is starting services" screen with a moving light under it.

Does anyone have any reasonable idea how much time this process takes? Thanks in advance.

Answer:Satellite C660-1F1 Toshiba HDD Recovery "Setup is starting services" hang?

Powered off after 2 hours.

Seems that it could be BIOS version currently 1.2 needs upgrade to a more recent version so I'll have a look at that. Also possible issue with bootrec maybe.

I'll update later :)

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I'm reinstalling windows 7 on a Satellite C660-26H
The hard disk failed on this laptop so I have added a new Toshiba 160gb sata drive.

When I try to install windows 7 I get the error message

"no device drivers were found. make sure that the installation media contains the correct drivers and then click ok"

I get this when I normally would be selecting which drive to install windows too. I'm assuming I need the sata driver for the laptop?

Where can I get the sata driver for this laptop?
Or do I need the sata driver for the new hard disk?

Any help appreciated, thanks!

Answer:Cannot install Win 7 on Satellite C660-26H - HDD not recognised


First of all check if the new HDD is listed and recognized in BIOS. This should be listed on the first BIOS page.

If its listed, then save the changes pressing F10 and access the BIOS.

I?m not quite sure if you really need the SATA drivers because as far as I know Win 7 should already contain an standard SATA driver.

However the SATA drivers can be found on the Intel page.
You should search of Intel Storage Manager.


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My HDD has died, so i decided to upgrade my Satellite Pro C660-1D9 to an SSD.
I made a bootable USB with Win8, and booted just fine.

The problem is that it does not detect my SSD so i can proceed with the install.
SSD shows up in BIOS, but not in Windows install.
It says there's a driver missing.

I downloaded AHCI drivers (XP, only ones available) and even then, after selecting the only driver that appears, it says no new devices found.

I tried changing SATA mode from AHCI to Compatibility mode and it's the same..

What can i do?

Thanks for the help.
Best regards,
Bruno Moreira

Answer:Can't install Win 8 - Satellite Pro C660 does not detect HDD

Older Windows XP required an AHCI driver from Intel but I think this isn?t a missing SATA driver issue because as far as I know Windows 8 as well as Win 8.1 already contains the drivers in order to recognize the HDD or SSD drive.
Furthermore the OS installation should be possible even if the driver would not be added... for this procedure you have to use the "compatibility mode".
As you said, the compatibility mode did not work too, so I think there is another problem.

However, Toshiba driver page provides also an Intel RST (Intel Rapid Storage Technology) driver (Windows 8 - Upgrade) which you could try to add while OS installation.

But I?m wondering if you would be able to install this Win 8 on common SATA HDD.
Did you try to format the SSD drive using another computer and then to install Win 8?
Try it out.

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I have a Satellite C660-1x4,PSC1NE. It has only 3 months , I had a problem with the hard disk ,the authorized service had replaced the hdd ,and now I just reinstalled the Windows 7 on 64 bits, i have saved all the right drivers from the site on a memory stick, and it is not the first time when I install the same drivers myself but now after came back from the service, the wireless LAN is working ok but I can't install the network LAN driver.

I really don't know what to do more...

Answer:Cannot install LAN driver on my Satellite C660

If I understand you on new HDD you have installed own Windows version and you dot want to use original operating system that you got with your notebook. Is this correct?

Do you try to install this driver?

What happen when you try to install LAN driver?

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I have a Satellite C660-162 and suddenly it was soo slow so I tried to install a new Windows but I could not install it and gives me this error Windows cannot be installed to disk 0 partition 1 or 2 and when I press it " Windows cannot be installed to this disk. This computers hardware may not support booting to the disk. Ensure that the disks controller is enabled in the computers bios menu".

Then I?ve changed the boot priority or something like it to fast and it was normal after that my Toshiba logo does not appear and I cannot enter the bios setup.


Answer:Cannot install Windows on my Satellite C660-162

Wait a moment.
You posted this in recovery category.
What are you doing exactly: do you try to use created recovery disc or original Microsoft installation disc?

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Brand new, out of the box machine.It says "Starting Windows". It prompts me for the language. I select English. Click 'Next'. Please choose language of operating system to install. I choose 'English (Windows Win 7)'. Click 'Next'. Then I get

HDD 1 - DISK 0
HDD 2 - DISK 1
A subdirectory or file V:\HDDRecovery\SWImg already exists.
A duplicate file name exists, or the file
cannot be found
ERROR: Could ot move "V\_IMG\15238XSP*.swm" to "V:\HDDRecovery\SWImg"!
press and key to continue.

When I press a key to continue it just gives me awhite screen with Toshiba written in bottom right hand corner.
I have tried to start windows and press F8 so I can go back to factory settings, but it doesn't offer me a restore option. Please can anyone help ?

Answer:Re: New Satellite C660-2EL - Windows 7 will not install

I?m afraid something is screwed up. I recommend you to bring it back to your local dealer and ask for replacement.

As far as I know such errors and issues cannot be fixed by users.

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I just bought a new Satellite C660 24 hours ago. I installed all of the updates and programs for the PC to run smoother, but i can't install the Bios 1.50. It gives me an error when I try to install it.
When i go to see the current bios version it say it's in 1.20.

How can this be fixed?


Answer:Satellite C660 - Can't install BIOS 1.50


Why you want to update the BIOS? Do you have any problems with your new C660 notebook?
I mean BIOS update is always a little bit risky so I would only do the update if it?s really necessary, otherwise BIOS update is no important and you can forget it.

Just have fun with your new notebook and enjoy it! :)

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Hi, I own a satellite c660 , which has been working well except for the last three months. I recently tried to wipe the laptops memory clean using the instructions given by the Windows 10 operating system. Now, the laptop refuses to start up, I was able to enter the BIOS setup screen and changed the settings to default, but now even the screen that allows me to enter the BIOS setup screen does not show, just a continuos cycle of starting up and a lit up black screen with a lone underscore in the top left corner. The laptop is a few years old but if anyone help me salvage it would be much appreciated.

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Go !

I installed WIN XP in my Toshiba Satellite C660 laptop, and downloaded the drivers for windows XP,but I am not able to install the chipset and display drivers.

It says 'This computer does not meet the minimum requirment for installing this software.
Setup will exit now' .

Can you help me,please ?

Answer:Satellite C660 - not able to install the WXP chipset driver


Which C660 (C660-xxx) do you have?
Have you installed WXP with integrated SP2 or maybe SP3?

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tried to install epson rx560 printer (windows 7 64-bit) driver on satellite pro c660 but it fails epson told me to consult a technician as the printer driver is fine

Any help would be gratefully recieved

Answer:Cannot get printer driver to install on Satellite Pro C660

I don?t think that this is a notebook issue.
In my opinion you should visit and check the Epson support page:

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I wanted to know if it was possible to install a Sapphire Radeon HD7750 Graphics Card (1GB, GDDR5) onto my Toshiba Satellite C660-1ZM Laptop. I really wanna know because I wanna upgrade it to that so I can get more FPS while gaming.

I wanted to get this one here

Thanks in advance!

Answer:Can I install this graphic card on my Satellite C660


Please don?t understand me wrong but I?m asking myself is your question a big joke or do you think seriously you can upgrade notebook with such piece of hardware designed for desktops.

Generally speaking graphic card upgrade on mobile units is not possible -

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I receive a notice that my wireless lan driver needs to be updated. I follow the instructions and find out which device my laptop has (Realtek: RTL8188CE) and download the appropriate software/driver. It appears as a zip file in my downloads folder; I unzip it, and then what?

Reading the Dutch instructions (while I prefer English on the notice saying to download and update the driver) it says to look for a readme file (they are all very old, from 2010, none in 2011). They don't really say anything about what to do. In Dutch it also says to click on SETUP. I find one that is marked as an application, so I double click that.

It runs, then on the screen it says something like: "The software may or may not have installed correctly." So, I click on it to install again. Same thing.

I have had no idea if it installed correctly or not, so I clicked on Control Panel/System/Network Devices (?)/Realtek...... and Right Click to see which version of the Device Driver is there, and it has not changed.

So, what do I do to get this new driver to work correctly?

I have tried this several times and it does not work right. It's getting very frustrating, and there seems to be no way to contact Toshiba support, other than through this forum (which is users rather than Toshiba support, I think).

Please help.


Answer:Satellite C660-15 can't install wireless lan update

Try to install driver using ?old school? method.

Enter WLAN card properties (device manager) > driver >Update driver and browse into folder ?RTL_Driver?. Choose 7x64 or 7x78 folder, depending on OS version you use.

I think it will install the driver.

By the way: if your WLAN works properly you must not install this driver.

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I am trying to update the driver for the Intel HD graphics on my Satellite C660-22v. The most recent version of the driver on the Toshiba support download is already installed, but Intel have a newer driver which needs to be used.

Unfortunately the driver on the Intel site wont update as it says that it needs Toshiba specific driver needed ie Toshiba has customised the Intel drive.

Anyone know a way around this or is there an updated driver available?Thanks.

Answer:How to install driver for Intel HD on Satellite C660-22V?

Okay I sorted this for anyone else that gets stuck. Download the driver from Intel as a zip file. Uninstall the toshiba one then install the intel one.

Why is the Toshiba driver not updated by Toshiba? Caused a lot of hassle for a new laptop.

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Can you install DDR3 1066mhz ram in this laptop?

1gb DDR3 800mhz Ram
800mhz fsb


Message was edited by: jim155

Answer:Can you install DDR3 1066mhz Ram in Satellite C660-116

You can but this will not help you since the FSB is clocked to 800Mhz and the faster 1066Mhz would be clocked down to 800Mhz?.

For example; you?ve got a Ferrari but cannot drive with full speed because of the narrow street. So why to buy a Ferrari if you cannot drive faster ;)

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I could not reply below so here is my question.

As*** I do not know if you work for toshiba but what else am I suppose to do if the driver installed on a new laptop does not allow me to use my software?

The software is ArcGIS and would be widely used.

Seems like it has been 2 years since the driver was updated by Toshiba so what good is that?
I would expect the laptop to work out of the box as the specs met the system requirements for the software.

Will there be an update in the future?

Answer:How to install driver for Intel HD on Satellite C660-22V?


This seems to be a user to user forum? so would not expect to get answers from Toshiba here?

> Seems like it has been 2 years since the driver was updated by Toshiba so what good is that?
> I would expect the laptop to work out of the box as the specs met the system requirements for the software.

Where is a problem? The Satellite C660-22V supports Intel graphic card.
Visit the Intel page to get the latest graphic card driver.

If you would not be able to install this using the install.exe, go to device manager and install/update the graphic card driver via device manager?
Use the advanced install option to point to the driver folder containing the latest driver files? that?s it?

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I have a 14-month old C660 (2 months out of warranty!) and the HDD has died quite suddenly.

* 3 days ago working fine
* 2 days ago, got stuck at 'Starting Windows'
* Tried to fix using a System Repair boot disk (DVD) but couldn't fix problem (ran overnight)
* Booted from DVD today, and now from command prompt, every 'dir' on c: takes 20 seconds and trying to copy files gives I/O error.

I am going to buy a new HDD and install, but is there a way to get Windows 7 back onto the disk?
There was no Windows disk supplied with the laptop... there WAS a recovery partition but that is dead too.

I don't want to buy a new copy of Windows when I already have a licence.

(I never did a full backup incl System, as the one and only time I tried to do that it failed to complete the process, killing many blank DVD-R's in the process).
I have most of my personal files backed up.


Answer:Satellite C660 - how to install Windows on new disk?

The situation is pretty clear. You don?t have created recovery disc and now you have two options only:
1)you can order original Toshiba recovery disc and install original recovery image
2)you can obtain original Microsoft installation disc and install own OS

In first case check please

If you make decision to use option 2 than please note that your product key is useless and you must pay for new licence and code activation. Product key at the Microsoft sticker belongs to recovery image only.

If you have more questions you are welcome.

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Hi All

Have Satellite C660 with keyboard lag issue tried to update Bios but after downloading Bios from Toshiba web site and running the intaller a message says the Bios already installed is a newer version and the install with now cancel.

Can anyone help?


Answer:Satellite C660 - Keyboard lag and BIOS update will not install

Can you please tell us which C660 model do you have exactly (C660-xxx) and which BIOS version is installed?
Please check it in BIOS settings.

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I just brought today an Toshiba Satellite C660-1DR and I can't install the audio driver, I get it from the site but when I unzip it install is complete but still nothing is installed and I can't install the Video Card ATI Park XT 512MB don't find the driver.

Any help is great.

Answer:Satellite C660-1DR - Can't install driver for audio and video

Hi buddy,

What operating system you have installed on your C660? Have you installed newest Service Pack before you started with driver installation?

Usually all drivers for your notebook can be downloaded here:

If you have installed all drivers, no yellow exclamation marks should be in device manager anymore. Have you checked this?

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I replaced the HDD in my Toshiba Laptop C660 - following a support check indicated the old one was dead. The laptop initially comes up with the Toshiba Logo then starts scrolling and ends with "Operating System not found".

I do not have a recovery disk / USB. Any helpful advise would be greatly appreciated.

Thank you.

Answer:Satellite C660 will not start - OS not found - where to get install disk?

I presume HDD exchange was successfully. What you can do is to open BIOS settings and check if HDD is recognized properly.
Now you must install operating system. If you don?t have original recovery media you can install OS using Microsoft installation disc. All necessary drivers, tools and utilities you can download from Toshiba download page -

If you need some assistance let us know.

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I am trying to install Windows XP Home Edition on a Toshiba Satellite C660-108 without success.

I have changed the BIOS disk mode to 'Compatibility' (is this the same thing as 'Legacy IDE'?) as instructed on a Yahoo Answers question about the same issue.

This has improved the situation, in that I now get an error message a few minutes after the XP installation says 'Starting Windows' instead of immediately after. The error message is the same that I received previously and is as follows:

'A problem has been detected and windows has been shut down to prevent damage to your computer... Technical information: *** STOP: 0x0000007B (0xF78D663C,0xC0000034,0x00000000,0x00000000)'

Thanks in advance for any help given,


P.S. - I'm a mac user and don't have much experience of using Windows laptops, so I do need instructions spelled out pretty clearly if possible.

Answer:Satellite C660-108 - Windows XP Home Edition will not install

The error could be related to the HDD and the controller setting in the BIOS…
Probably you would need to install the Win XP using the SATA AHCI mode and to add the SATA driver as described here:

I found a similar discussion in MS forum:

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Can someone please help,

I recently bought a Toshiba Satellite C660/C660D for my nephew, We have forgotten the administrator password and we don't have password reset disk is there anyway around this.


Answer:I forgot my administrator password on Satellite C660/C660


I assume you are talking about windows system password and not about BIOS password. Right?
It?s not very big problem if you forgotten the System password but if you mean BIOS password then you are in trouble because the BIOS password can be deleted just by an Toshiba ASP technicians?

So I assume you mean Windows password? so start the notebook and press F8
Now you can choose Repair my Computer and then choose HDD recovery.
This would start a HDD recovery procedure which would reinstall the system? during the setup you can set anther admin password.

Of course there are some other methods but as far as I know this requires 3rd party software/tools or Win 7 DVD? so I think the HDD recovery is the fastest solution.

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I'm trying to fix this laptop for a girl I know, I've built machines and fixed many before and this is my first time needing help but I am stumped.

Basically she told me her hard drive had stopped working, this was verified by a third party. I told her what hard drive to buy, she got it and I installed it.

I initially tried to install windows 7 from a USB, it was recognised in the but I was getting a failure.

I assumed something was up with the USB so tried to install from CD which is also failing:

[ CD/DVD&nbsp;&nbsp; TSSTcorp CDDVDW TS-L633C] is failed<br><br>The hard drive is recognised.

I have tried changing the SATA controller mode to compatibility, which is the only other option from AHCI

Somewhere it pops up Media Test failure, check cable but very quickly so I barely can read it, but CD, hard drive and USB's are all recognised.

Any thoughts? I've had this laptop for a couple of weeks now, she is getting understandably impatient, please help :/

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I have two original recovery DVD's from Toshiba with my P300-18M laptop.

Do I still need the HDD recovery image on my labtop drive F: ???

Can I use that disk space for other issues

Answer:Satellite P300-18M: Do I need HDD recovery image if I have Recovery DVD


If you have crated the Toshiba recovery DVD and if it?s working properly then you don?t need the recovery image on the HDD because you could reinstall the OS using the created DVD.


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When I first got this product, before opening I thought that all the 500gb would go to the first partition, but then I saw that the recovery partition has half of the 500gb just for recovery which is unnessecery.

But I had no problem with this at the time, and used the recovery partition(after saving to a disk) for ubuntu so I could have a dual boot.

But now I've came to realise that the games I'm downloading are taking more and more room up on my C drive. The problem I have is that I can shrink my recovery partition and enlarge the C drive.

Does anyone know a work around?

Answer:Satellite Pro C660-225: Shrinking recovery partition englarge C partition

You will need an 3rd party software to shrink the recovery partition and to add the free space the existing C partition.
I would recommend you an freeware tool called Gparted

But before you would start doing this, create a recovery disk!
This is advisable in case you would try to set the notebook back to factory settings using such disk.

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My laptop doesn't work very well so I will make restore win xp home system. But this laptop is given without cd restauration. If somebody has this restauration cd could she/ he sent them through "YOUSENDIT website". Don't forget, to cut big file to short files In free version (on this website), 100 Mo could be sent.

*laptop : Toshiba satellite A60-117 ref : PSA60E 09R02R FR Serial number Y4046513Q*

Thanks a lot for your help

See you later


Answer:Need recovery image for Satellite A60-117

Dear Yolande this will not work on this way. What you need is real disc and not some parts that you can put later together.

You can install own OS using Microsoft installation disc. All necessary drivers you can find and download from Toshiba support page - > Support & Downloads.

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Dont know to to restore swm file that recovery manager created.Have 40 install.swm file created on usb.

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Hello ,

I want to download the DVD restore Toshiba Satellite A660-148, and I format the HDD recovery partion. Please Help me to restore my laptop to the original factory condition !!
his first OS installed ! TOSHIBA inovation ....

Answer:Re: Need recovery image for Satellite A660-148

Hello tarek

Recovery image cannot be downloaded. You must create it on your own using preinstalled ?Toshiba recovery disc creator?.

If you have formatted recovery partition it cannot be created anymore. Now you must buy original recovery DVD under

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I have a Toshiba Satellite Pro R50-B-107 and I just had to clean the harddrive, now I'm wondering, how do I install windows from the recovery disc?
I can't find such an option, just the clean and repair options.

Greetings, Disconnected!

Answer:Recovery image installation on Satellite Pro R50-B-107

Do you want to install WIN8.1 64bit that you got on DVD media?
By the way: have you created recovery media of Win7 version that you got as preinstalled OS?

If not do it before you do anything else.

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Hi everyone.

I had a disk crash of my C650 Satellite. Unfortunately recovery partition has been destroyed. I tried to order (download) recovery iso from Toshiba site, but after I had entered serial number (of my Toshiba laptop) they stated that this model is not supported now.
Is there another way to obtain Windows 7 recovery ISO or should I bought new license?

Thanks in advance for any answer.

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Hi everybody,

I've got a problem with my recovery disk1 which contains Satellite 5100 preinstall image.
Would anybody generously give me a copy of this image file?
The file path is in directory /base with preinst.gho as the name.
If there's anyone willing to help me, please contact me by email at [email protected]


Answer:Satellite 5100: need recovery image file

The supported and compatible Recovery CD you can order from the ASP in your country. The CD is not expensive. You shoudl also know that the images are designed espacialy for the notebooks and you cannot use a different files.

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Am trying to re-install windows 7 on Satellite L500D. I'm having all sorts of problems with the computer since it got infected by malware or virus, not sure which. I have already backed up all my documents, pics and pst file to an external hard drive.

I hold down "0" when powering up then got following options.

First option is 32 or 64 bit,
I chose 32 as it currently has 32 bit installed.
Next option is Warning, I selected yes.
Next option is Recovery of Factory Default Software (Recover to out-of-the-box state). or Erase the hard disk, I chose Recovery of Factory Default.
Next is 3 options,
1. Recover to out-of-the-box-state (System Recovery Options are include),
2. Recover without changing the hard drive partitions, or
3. Recover to custom size partition. I thought I choose Option 1, but it says all partitions will be deleted and you will lose all data on the hard drive.

Does this mean I will delete the windows install partition?
Should I choose option 2?
Option 2 says "The first partition will be deleted and you will lose all data on the partition." I'm thinking option 2?

On a separate issue, could I install the 64 bit version of Windows, if so would there be any benefit?

Answer:Recovery image installation on Satellite L500D


Detailed explanation about recovery image installation you can find on

Please check it and I hope you will find al info you need there. I always use ?Recovery to out-of-box state? option > System Recovery options are included.

Your system is obviously infected and you need complete reinstallation so don't make the whole thing so complicated. Back-up all your data and install recovery image using option 1. Who cares what will be deleted and what not. Whole HDD should be cleaned up.

I recommend you to use 64bit OS version.
Very nice article about 32 and 64bit OS versions you can find here .

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I am trying to restore my laptop to factory settings. It is a Toshiba Satellite L300D and it has recently become infected with the windows vista security 2011 virus.
It still works in safe mode, and safe mode with networking but I don?t want to risk it any more. I tried years ago to make a recovery DVD but it never worked.

Now I tried to recover from the Hard drive but it said it cannot locate HDD 1 and recommended trying to remove numbers from the partition which is something I don?t really understand.
Either way I cannot recover to factory settings.

Is there anything I can do to get my hands on a recovery image or sort this out. Any help welcome. Thank you

Answer:Satellite L300D - Recovery image needed

For recovery installation there are two options only:
-to use HDD recovery image
-usage of created recovery DVD.

Unfortunately you cannot use any of these options.
What you can do now is to install OS using Microsoft installation disc and later install all drivers, tools and utilities alone or to order original recovery DVD from Toshiba.
You can do this under

What do you think what would be best option for you?

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Well , for my bad luck when I was trying to restore my laptop to factory setting , electricity went off and I wasn't on battery. Then I lost my recovery. My original windows 7 all the features come with my laptop

Is there's any chance to get original windows 7 & factory features back?

Answer:Re: I've lost recovery image for my Satellite L655-1HE


If you don't have recovery disc for recovery image installation there is no way to get recovery image again. All you can do now is to order new recovery disc.
You can do it on

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I have a Satellite Pro SPM30 which needs a re-install but the user who lives 200 miles away has not sent the Recovery Disk. Is there anywhere I can download a CD image of this to make the re-install a whole lot easier. The machine is licensed for XP Professional.


Answer:UK Satellite Pro M30 - Recovery Disk image download?


this is not very good, because there is no location to download the images. You will have to contact the user, and he has to sent you the recovery.

Or maybe he can sent you the image over the internet and you burn it to CD?


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I have a Satellite C650D-12J with Windows 7 home premium 64bit. For some reason it has reverted to 32 bit. Everything that I need on the computer has been backed up. I tried to do a full system restore by pressing F8 and followed the instructions.

The answer I keep getting is the HDD recovery file is missing. I have looked at the D drive partition on the computer there is nothing there. I also have no internet access so am using a friends machine to post this.

Is it possible to download the HDD software copy it to my laptop and recover the laptop from the software?
If so how do I get hold of the software and use it?
Please be gentle with me I am quite old and have enough problems understanding basic use without to much technical jargon.

Many thanks for any help you can give.

Answer:Re: Satellite C650D-12J - missing HDD recovery image


I?ve checked specification for your notebook and there is written that your notebook was delivered with 64bit version only.
> For some reason it has reverted to 32 bit.
Something like this is NOT possible. You can have 32bit version just if 32bit version is installed using Microsoft OS installation (clean OS installation). Best evidence is missing original 64bit recovery image.

> The answer I keep getting is the HDD recovery file is missing.
Where you can see this message?
When you start notebook and use F8 to enter ?Advanced boot options? is option ?Repair my computer? there?

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Dear all,

I'm a new owner of a Toshiba Satellite P-70-B-104 and I've got a question regarding the Toshiba recovery options.
Is it possible to preform a so-called "clean" image recovery so that the computer is only installing the mandatory windows software and the Toshiba software without third-party software such as norton, adobe, etc?
I didn't find this option after pressing the zero key while booting .

Thanks for your help.

Best regards


Answer:Satellite P70-B-104 - Is "clean recovery image" installation possible?

Unfortunately such option doesn't exist and it is not possible. Anyway, I don't see some problem with it.
Nobody force you to use all this preinstalled stuff. After recovery image installation you can remove all additional software from the system.

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Hi. I have a C670 which I had problems starting up. I tried the back up discs I had created when i got the machine but they failed to work. I had an extended warranty with the company I had bought the laptop from and I sent it back to them to get the problem sorted. As the back up discs didn't work, all they have done is reinstall windows and I've lost all the bundled software and the HDD recovery system on the D drive which come on the machine.Lesson to learned here I think.

If I was to buy a set of toshiba back up discs would this take the machine back to its 'out of the box' condition.

Thanks in anticipation

Answer:Satellite C670-10P and recovery image installation

> If I was to buy a set of toshiba back up discs would this take the machine back to its 'out of the box' condition.
Yes. You can order original recovery discs on

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Dear friends,

I try to install windows Vista in my PC with my backup CDs which I made when I bought my Toshiba Satellite L300 almost two years back.
Now today I was trying to install it on my PC but I received the error that 09115xsp.swm file cannot be copied from CD to HDD c:! It was something like that error and also Acrobat adobe 8 something something....

Sorry I forget it already cus I?m at internet cafe and try to get help. Is there any possibility so solve this issue..If I can download some files from internet. It don't mean that I have to buy new windows right? Help me!!! This error never shown before while I install windows previously on my laptop.

Thanks in advance.

Answer:Cannot instal recovery image on my Satellite L300

Is maybe installation disc damaged (scratches on the side with data)?

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I have a Toshiba Satellite L875-12P than one year and I have a huge problem with an efficient use of this laptop. The system runs very slowly and some files cannot be opened at all. I tried to somehow handle it and I've tried many programs, but it is not a fully accomplished what I wanted, the laptop is still slow. How buying a laptop was pre-installed operating system Windows 8.

My question then is whether there is any way to restore the system to the state it was in as I ran it the first time? When the recovery options, I chose the option to restore the system to factory condition, there is information that you are missing some files, or you can run it from the installation media or recovery media system. When buying a laptop I did not get, no plates, no drivers. I got a box in the laptop with all installed drivers and with windows 8-vocational only thing in kartonnie after the laptop it was a book, which dealt with the various pieces of the laptop such as the video card or network card.

Does anyone have an idea where to get the media and if you can make it so that I do not really cost? Thanks you in advance for your help.

Best wishes.

Answer:Recovery image installation on Satellite L875-12P


If you check user?s manuals on page 122 you will find all info and detailed explanation about recovery image and recovery image installation.

It is strongly recommended creation of recovery media (recovery image back-up) that can be used for OS installation in case that there is some problem with HDD recovery installation or HDD malfunction.

I presume you didn?t create such media, right? Can you please try to create it using preinstalled Toshiba recovery media creator tool? Is the same error message shown again?

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Hi all,

my wife has a L300D laptop which was wiped when she used the wrong back up disc in it,,,, need some help and advice as to whether I can find a recovery system on line or do I need to take it into a shop to get it working again

Thanks in advance


Answer:Re: Where can I find recovery image for my Satellite L300D?

Hi Neil

If you don't have the recovery disks which You should have created via the "Recovery disk creator" utility, then you may order a recovery set from:

The set costs normally 35?



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Hi Experts,

As I have wrote before I divided my HDD 2nd partitions in to 2partitions.

Now I want to make a recovery DVD except the manufacturer provided DVD.

The reason I want that is the USER MANUAL says when we are restoring by the manufacturer Provided DVD it will FORMAT all the Partitions and revert the HDD to original state (When it come it has two partitions).

So now I'm trying to make a Recovery DVD to recover the notebook with out FORMATTING the second partitions.
I just want to format only the C drive and install the Vista OS and other manufacturer provided software.
Then the other drives will be safe and the data on those partitions will be safe.

I kindly request you to help me on this.

It's better if anybody can give me the instructions for that operation.

Thanks !!!! :8}

Answer:How to make a Recovery Image DVD for my Satellite A200-1GB?


It is pretty easy but you need right and Vista compatible program. I use WXP Norton Ghost but on this page you can find useful info about latest and Vista compatible version.

I will obtain the same for me. It is very good program and I can really recommend Norton Ghost.

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I decided to format the Hard disk and re start the use of my Laptop from the first day I got it. Each time I boot my computer I get a message "... Swith on your computer, Press F8 and choose "Repair your computer"...."

OK, Fine.

But I tried numerous time but I only see F2 or F12 ... I pressed F8 lot of times and I never get the opportunity to access to the Repair your computer or anything other by the way. The F8 button is denied and I finish with the Windows start.

What do I do wrongly ?




Answer:How to install recovery image?

Just for your info: very good Toshiba document with detailed description about HDD recovery installation you can find on

I really don?t understand why you cannot enter Advanced boot options. When you start your notebook press F8 several times. Try it again.

By the way: have you created recovery DVD as recommended in Toshiba user?s manuals document?
You can use this disc for recovery image installation.

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I have a problem in restoring my laptop.
My hard drive doesn't working, I don't have the recovery discs but I managed to save the folder HDD Recovery in DATA partition.

Once installed the new hard drive it's possible to recover my original installation without the cd but with a pen drive usb?

Answer:Satellite C670D-109 - recovery image installation after HDD replacement

> Once installed the new hard drive it's possible to recover my original installation without the cd but with a pen drive usb?
Unfortunately you will not be able to start recovery image installation. Data saved on USB cannot be used on that way. It must be bootable device created by ?Toshiba recovery disc creator?
You can install recovery image using recovery disc only.

If you don?t have it you can order new one.

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My laptop is not functioning properly and I want to factory reset my computer but the recovery partition is not working.
Where can I download a recovery disk image or order a recovery media for my laptop? The Yoko assistant keeps redirecting me to an obsolete page.

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