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Re: I need recovery file for Satellite C660-2FF

Question: Re: I need recovery file for Satellite C660-2FF

I need to file HDD Recovery how obtained

Message was edited by: Rozeno

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Preferred Solution: Re: I need recovery file for Satellite C660-2FF

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Re: I need recovery file for Satellite C660-2FF

All you can do is to order new recovery disc.

You can do this on

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i need a recovery DVD for Satellite C660-2FF. HDD crashed.
Win 7 product key is available.
Who can help? maybe .iso download?


Answer:Need recovery DVD for Satellite C660-2FF

Recovery image cannot be downloaded and if you need original recovery disc you can order it on

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Hi everyone !
I have Toshiba Sattelite C660-1J9 laptop, and it's been working fine - until a day my HDD died. Now it's producing some weird sounds on startup, and no HDD visible in BIOS. It's not a problem for me to buy new HDD and replace it, but I'd like to restore licensed Windows I had with laptop - so I need to place recovery partition on new HDD somehow. Is it possible and where I can find this recovery partition image ?
Thanks in advance !

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I need some help for my sons laptop which is the Satellite Pro C660-1LR.

The hard drive in this laptop completely died, i did not create a recovery disc for this laptops system.
I have purchased a new hard drive which is installed..however as you have guessed i have no access to reinstalling a OS, this laptop runs on windows 7.

I am not really tech savvy so if anyone can advise me please make explain in idiot proof format!! I am trying to avoid having to purchase anything to costly.

Answer:Satellite Pro C660-1LR - New HDD but no recovery disc

> I am trying to avoid having to purchase anything to costly.
Problem is that you don't have many options about that.
If you want to have ?factory settings? again you need recovery installation disc. You can order it on Of course it is not for free but, in my opinion, definitely the best solution.

You can buy Microsoft installation disc and install own version. You must buy valid licence for it.
In this case you must install all necessary drivers, tools and utilities additionally one by one.

Just in case that you can get this Microsoft installation and licence for free you can save some money.

Believe me the best solution is original recovery disc order.

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I removed the operating system from the C drive in my laptop and now i want to use the HDD recovery to re-install the recovery again
Can I know the right way to make this!!

Answer:Satellite C660-172 and HDD recovery installation

I don't know how you have removed OS from partition C and what have you done exactly and I?m a little bit sceptic this will work but you can try it anyway.

Do it as described in follow document -

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Hi there,

Sorry to bother you but I need some help if possible.
I am trying to restore my laptop to factory settings and I am pressing f8.
However I get all the system recovery options but no Toshiba hdd recovery option.

What am I doing wrong?

Answer:Satellite Pro C660-1nq - cant access HDD recovery

>What am I doing wrong?

After pressing F8 button, choose Repair my Computer and in the new menu you could choose HDD recovery as described here:
[How to recover a Toshiba notebook with the HDD recovery procedure|]

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Hi there,

I'm hoping someone can help me or knows what to do. I have Satellite C660-15r it was turned off properly but when put back on it came up with start windows normally as if it has been interrupted, I clicked ok to that but instead of loading it has gone to do some sort of recovery only it hasn't been able to complete this and instead has said there is nothing to recover.

It is know stuck at this and will not go any further says to get system admin to log in however its not allowing to log in or do anything apart from shut down and restart, I have been trying to factory reset but it will not work at all I have tried many attempts with 0 and other options i have been told this doesn't work but I can get up f2 and f8 on load up all that works ok but I cannot find any option to be able to factory reset. it gives me options to recover but they take me to the same screen with no improvements and safe mode will not work.

I hope someone can help me I will be so grateful.

Thank you in advance.

Shell :)

Answer:Satellite C660-15r stucks and no recovery possible

At first I must say that recovery option is available if notebook has ?factory settings?. After reading your posting I don?t know if you still use original OS installation that you got with your notebook or maybe OS preinstalled on your own.

I presume you didn't create recovery media (DVD) using preinstalled Toshiba recovery media creator, right?
In your situation usage of recovery disc could be easiest way to fix this and install original recovery image.

Can you please post exact notebook model?

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Apologies if this is the wrong subforum:

Being the idiot I am, I changed my WIndows Login password and since I use very long passwords, I have no idea what I changed it to. Guessing is out of the question.

So I powered on my laptop while holding the 0 key, which brought me to the Windows Boot Manager screen. I pressed F8 on Windows 7 for advanced options and opted for 'Recovery Mode' as I have used this in the past to install the OS from scratch.

It asks me to select a keyboard layout and then enter my username and password to procede with HDD Recovery. It is this lack of password which is the reason for recovery.

Any advice on what I can do?


Answer:HDD Recovery Issue on C660 Satellite

>It asks me to select a keyboard layout and then enter my username and password to procede with HDD Recovery. It is this lack of password which is the reason for recovery.
On this step you must enter your Windows login name and login password. Without right password you will not be able to start HDD recovery installation.

There is second option to install recovery image. You can do it now using recovery DVD. Have you created it using preinstalled Toshiba recovery disc creator?

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I ordered a set of 2 Toshiba recovery CD's and received them yesterday in order to fix this laptop from a Windows breakdown...


The problem arising at start up is that Windows 7 isn't starting up plus that the hard disk doesn't show in the BIOS (the DVD-drive does) and after the boot sequence the following message comes up: ?Reboot and select proper boot device or insert root media in selected boot device? Someone suggested the drive is broken or the cables to the same detached or lose.

The owner says, that the error first appeared after McAfee offered to "remove 15 errors found on the disk". The laptop has never been opened.

When running the recovery CD 1 the boot sequence starts the recovery but initially shows two pop-ups that indicate that the hard disk cannot be found.

First error message - ERROR: IOCTL_DISK_GET_LENGTH_INFO \\. \PHYSICALDRIVE0 The device is not ready.

Second error message says something like - There is no access to disk #0 or the RAID configuration isn't correct!

After accepting both messages the prompt hands out the error that also appears in this thread...


...and stops at this line...

X:\ windows\ system32 >

...reporting that the recovery failed.

I have fooled around with the advices in this thread...

[ Read more

Answer:Recovery CD's do not recover Satellite C660-1WN

(...continued from first post...)

Left to be said is that I also - before I ordered the recovery CDs - ran the second diagnostic DOS tool in the first table to check the disk and got the following report...

- HDD power cable is not properly attached to the HDD

- HDD interface cable is not properly attached to the HDD

- HDD master-slave setting is incorrect

...and equally that no disk could be detected.

My question is now..., what is wrong here? Is it the physical disk that might be the problem? Is it the software? MBR? Can the latter be restored by some command in the prompt? If, then how? Would it be easier to erase the whole disk and then use the recovery CDs? Or won't this work since the recovery CDs can only work with the recovery information on the disk (I assume that this information is only physically on the disk not on the recovery CDs, isn't this correctly understood)?

I am looking forward to any input and help. Thanks in advance.

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I have a trojan on my Toshiba Satellite Pro C660-21f, i no longer have the discs available to reformat the laptop.

Is there any way i can do it without?

Answer:How to reformat Satellite Pro C660-21F without recovery discs?

Can you install recovery image using HDD recovery installation (F8 at start-up)?

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I have the Toshiba Satellite C660-10D and did not copy the recovery ye had problems with the recovery partition and I lost.

What I can do?

Answer:Satellite C660-10D problems with the recovery partition

You can order a new Recovery disks here:

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is there a way to make the recovery disks install win7 x32 instead of x64 (Satellite Pro C660-2JR)

Answer:Recovery disks creation for Satellite Pro C660-2JR

If your notebook was delivered with 64bit version you can create recovery disc for this preinstalled version only. With other words, recovery image saved on recovery partition will be saved on empty DVD disc. Nothing more than that.

If you want to use 32bit OS you must check if your notebook model is supported for it and install own version.

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I bought a couple of days a go a new Satellite C660-121. Today I proceeded to make the recovery discs but it fails verifying the first DVD disc.
The error I get is this

E:\ is the name of the DVD drive. I use Verbatim DVD-R media, I have the laptop on power supply during the burning process and I tried twice with two different discs and got the same result. How can I fix this problem?

Answer:Satellite C660-121 can't verify the recovery disc

Hello Voger

I have created numerous recovery DVD on several Toshiba notebooks and have never noticed something like this. I have used DVD-R discs only and brands were Verbatim or TDK.

Unfortunately I cannot give you answer what does this message means but you must try to repeat DVD creation. If possible try with TDK.
If the same happen again I recommend you to recovery your notebook using HDD recovery option and try to create recovery discs again.

Sorry but I don?t see any other possibility at the moment.

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I have tried to restore a Satellite C660 to factory settings due to it be extremely slow to start up.

Using the Toshiba original recovery discs the process gets partway through and then gives the following messages...

Error restoring image
The device is not ready

ERROR: ImageX could not apply Win7 V:\HDDRecovery\SWImg\15489XSP.swm Index 2 from HDD to C:!

Can anybody advise?!

Answer:Cannot install recovery image on Satellite C660

Unfortunately there is no some ?workaround? to force recovery image installation to run properly.
All you can do at the moment is to set BIOS to default settings and try to use recovery disc again.
Be sure disc is clean.

Do you use recovery discs for the first time?

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Ran the recovery option on a C660 laptop from the hidden HD to set it back to the factory built but the re-install failed to complete correctly, now the hard drive as also failed
I can't find the recovery media to rebuild onto a new HD so are the recovery media still available to order as all the links I have found are broken on the Toshiba site

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I require the recovery media for a Saellite C660 1F1. If any one would know where I could download or purchase this I would be very great full.


Answer:Satellite C660-1F1: Where can i purchase the Recovery Media


Almost all threads in the ?Toshiba Product Recovery forum? contains this link to the page where you can order a recover disk for a Toshiba European notebook series ;)

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Is it legal to use another laptop to create a recovery DVD and use it on the another laptop of the same model.
Satellite C660 1J2

Answer:Satellite C660-1J2 - can i use the recovery disk on another notebook


Purchasing an Toshiba notebook with an preinstalled Windows 7 system, you have reached automatically one Win 7 license.
So you can use this Win 7 on one notebook.

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Hi folks,

Posting this question for my neighbour as he now has no internet access as laptop not working - Satellite C660 running Win7.

When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Tried to boot from Win7 DVD (Pressed F12 to get to boot options & changed to DVD), can hear the drive trying to access the dvd but then get the message 'failed'. Win7 DVD works in both my laptop and desktop pc's.

Any ideas.

Thank you


Answer:Satellite C660 Won't boot from HDD or recovery disks

> When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Possibly the HDD is dead.
You ca try to power up the unit and press F2
Now you should be able to access the BIOS.

If the HDD isn?t listed on the first BIOS page, then this means that HDD isn?t recognized by BIOS and this means that HDD is faulty.

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A month ago I purchased a Toshiba C660-1FE. After three weeks my HD broke down. I bought a new HD from Western Digital and replaced the broken HD. As I did not make an recovery image of my HD, I had to order the Product recovery discs off the Toshiba website (3 discs, of which disc 1 and 3 were the only one's required for installation).

Now, I have the problem that my laptop keyboard does not work. I am currently using a USB keyboard and mouse to replace my keyboard and touchpad of the laptop.

The laptop keyboard works fine in BIOS. Therefore, I hope it's just a driver problem.

I have:

tried finding and installing lots of drivers on from the toshiba website, no result.
tried changing settings in the bios (usb enable/disable).
tried to fix the problem by re-installing the entire computer again several times.

The keyboard seems to work until windows loads. When the system is starting up I can press caps lock and num lock and the green lights come on. This all stops working once the windows startup symbol appears.

Perhaps a second problem in the device manager: under the display-adapter, 2 subcategories have exclamation marks: it says Mobile Intel(R) 4 series express chipset family twice! I can't seems to fix these with any drivers I can find either. When I check the settings I have this message (google translate since it was in dutch):

+The digital signature for the drivers for this device is required, can not be verified. Possible after a rec... Read more

Answer:After Recovery with CD Satellite C660-1FE keyboard does NOT work


Keyboard works in BIOS? this means that the keyboard hardware should be ok and the connection between the motherboard and keyboard is established.

So what could be wrong? Keyboard driver?
Hmm? the keyboard driver is a part of the Windows OS and is installed automatically while OS installation?
I would recommend following:
Go to device manager and extract the point Keyboard.
There you should see something like ?standard PS/2 keyboard?
If you will see a red cross near this device, then this means that the keyboard is disabled.
Usually you should be able to enable this again (in device manager).
If there is no red cross, then I recommend deleting this keyboard from the device manager list?then reboot the notebook. Usually the OS should recognize the removed device automatically and should install the driver too.

Check this.

By the way: it could be possible that you have received a wrong Recovery disk? this could explain the issues after the recover procedure?

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I have ordered the recovery media for my Daughters laptop. Does any one know if this returns it to factory settings including pre installed software and drivers as the e-mail just says Windows 7.


Answer:Satellite C660 - question about recovery media

> Does any one know if this returns it to factory settings including pre installed software and drivers
Yes. After recovery image installation notebook will have original ?factory settings? as on first start after purchase.

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Hello all,

I have a Toshiba Satellite C660. I am trying to restore the laptop to the initial condition by the simple HDD Recovery. I have lost my old recovery disks. After completing first few initial steps, it goes to 'finishing installation' page and then gives an error message. After clicking to the dialog box 'ok' it resumes as 'Finishing installation' again. And now it has been almost 2 hours. It is still there. No improvement. What should I do ?

If I turn off the computer will my windows be completely destroyed?

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i have made the 2 toshiba recocery media disks
i had a virus on my laptop so i i placed the disks in my laptop

i did the following:
- placed disk in laptop
- restarted it
- booted from dvd
- followed instructions
- then it got to copying 2 of 9
- then error: copy of splitpart or crcs failed

can anyone help?

Answer:Re: Satellite C660 - recovery media error - CRC failed

I?m afraid there is no help. Something must be wrong with recovery DVD.
Do you use it for the first time?

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I cannot create a recovery disc using Toshiba image. DVDs are rejected as blank when they are empty. DVD R/W burns OK with Microsoft and Nero software. How do I get a fix for this problem? TIA garrym

Answer:Re: Satellite C660-10T Problem creating recovery disc

Toshiba recovery disc can be created with preinstalled ?Toshiba recovery media creator tool? ONLY.
So I don?t understand why you use Microsoft and Nero software.

Have you checked User?s manuals document and chapter about recovery media creation?

For recovery DVD creation I recommend you to use DVD-R empty medias only.

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on the laptop TOSHIBA C660, replaced the hard drive and, as a fact, the OS flew down (Windows 7 SP1 HB x 64).
Installed not licensed, there was no way out, on the Microsoft website, to download the image, the key from the laptop is not suitable.

Not a licensed image, there was no desire to put, the assembly is an assembly, naturally installed such an operating system behaved badly, buggy.

Done, and now the laptop does not work.
In the service center installation of OS and drivers costs 3500 rbl.

Offensively. So I'm looking for help on the forum.

Please, kindly request help. Thank you.

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I'm trying to create Recovery Disks using Toshiba's Recovery Media Centre for my new Satellite Pro C660-111. However, I've tried three times now and it gets about a third the way through the first of two disks and comes up with the following error:

E:\Boot\bcd missing
(Error Code 020123-F1-00000000)

Help please! What am I doing wrong?

Many thanks

Answer:Satellite Pro C660-111 - Error when creating recovery DVDs


What kind of blank DVDs you are using for creating Toshiba recovery disk?

Maybe the error is related to the disk? I have used Verbatim DVD-R mediums and had no problems to create the disks.

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I have a laptop from a client, that is a Toshiba Satellite Pro C660-239, and i'm having a strange issue.

The original hard disk failed, and as the laptop is out of warranty, we bought a new hard disk, and ordered the recovery media to this model, from our local toshiba repair assistance.

After the setup copied the files to the disk, the imageX fails when restoring the image files with the error:

"the file or directory is corrupted and unreadable".

The hard disk is new, and i tried also with more 2 hard disks, and also with an external cd-rom drive.

I talked with the support from the local repair assistance, and they told me this occurs because the new hard drive ins't compatible with the recovery media?!

One of the new hard disks i tried, was the exact same model than the original hard disk, and the error still occurs, so the hard disk can't be the problem.

Is there any change of the recovery media is corrupted?

Could also be a motherboard problem?

Thank you

Answer:Satellite Pro C660-239 - Error restoring from recovery media

> Is there any change of the recovery media is corrupted?
Of course this is possible.
In case the HDD is OK, the recovery media could be corrupted.

>Could also be a motherboard problem?
I don?t think so?. I presume the HDD is recognized in BIOS properly and the error message says something about corrupted directory. I guess the disk directory is meaning and I think media should be replaced.

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So is the data on D safe if I use recovery?


Answer:Re: Satellite C660/C660D will using recovery erase data on D partition?


From my knowledge using Recovery Disk would format the whole HDD and all partitions would be created again during this process.
This means that your data on D partition is not safe.

But from my experience the usage of HDD recover would format only the system (C) partition? not quite sure if this applies to all the Toshiba notebooks so possibly you should test this first time? in such case would recommend backup the data in case D partition would be erased.

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Hi all

Just a query
My GF turned on her laptop Satellite C660 series and it would not boot up, we tried to initiate the recovery sequence from the recovery partition but kept getting the error that was on boot up (the error was telling us a USB device had been unplugged).

As you probably guessed she never made the back-up discs when prompted, all I could think of was using a win 7 disc and reload that way then try and make the recovery discs after (I didn't activate)
so win 7 was installed nicely and all drivers sourced that was all last week.
Now for the crunch , the recovery partition is there can I now make the recovery discs and install from those , the win 7 I installed will soon require activation
Any ideas?
Thanks in advance

Answer:Satellite C660 - recovery partition is there but can I make back up discs?

After own OS installation you cannot create recovery disc anymore and you can not install recovery image using HDD recovery option (F8 at start-up).

Best thing you can do now is to order original disc from Toshiba and use it for recovery image installation. It is definitely easiest way to have ?factory settings? again.
You can order it on

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Over a year ago i have changed to windows 10 (not aware that my laptop is not suitable for this)
It worked fine untill Microsoft started the Windows10 anniversary upgrade 1607.
each time this will result in unbootable system and in need of external recovery to window 10 version 1511.
blocking updates is not simple in Windows10.
I would like to revert to window 7.
The harddisk is error free and there are 4 partitons available:
Partition 1: System 399MB
Cannot use this to parttion install official windows7 from microsoft
Partition 2: Windows 232MB Primair
Partition 3: 786MB OEM reseverd
Partition 4: Data 232MB Primair

pressing 0 at startup does not reset to the original sw

Help appreciated,


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1st time forum poster so be gentle please!

My mum has just brought a Toshiba laptop and it's pretty decent to be fair. Taking a quick look at it though i noticed the recovery partition (that comes with most laptops now) is labelled "D:/Data and is 232GB in size. Seems a bit on the large side for me and wondering if it is incorrect?

Have got a screenshot and if someone could confirm either way i'd be most grateful. Can i attach screenshots?

Thanks in advance


Message was edited by: Rzoo89

Answer:Satellite C660-195 - recovery partition labelled "D:/Data" and seems large

Please see the screenshot -

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Strange problem. My Satellite C660D-1FM was doing a bunch of updates from Microsoft (hadn't done any updates for ages as it was used by my daughter and not connected to the internet) and after they had completed it rebooted and I got the Toshiba splash screen and then nothing. Holding F8 gives the same problem, tried holding the '0' key while powering on and that was the same. Connected an external monitor and it's the same. I can get into the BIOS and everything looks fine.

So, thinking the hard drive might be faulty I fitted another hard drive and fully installed Win7 from a Microsoft DVD (SP1 and all updates) and everything works. I then thought I'd try and restore the laptop to default factory settings using the Toshiba recovery DVD's which Id created. All worked fine during the install, all 3 DVD's installed and it went through the setup procedure, laptop got to the end when it wanted to reboot, rebooted and now back to the same error - Toshiba splash screen is ok but then it just goes blank. To convince myself I wasn't going mad I then re-installed Win7 from my Microsoft DVD and it installs fine, does all updates and has worked all day today with no issue.

Anyone any idea what's going on?

Answer:Satellite C660 - blank screen after recovery image instalation

Hmmm... something like this should not happen.
Do you use recovery discs for the first time?
Have you noticed the same result on both HDDs?

Problem is that there is no much to do about that and there is no way to change anything while recovery installation runs or later when windows setup is in progress.

Try to set BIOS to default settings and simply try to install recovery image again.

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I have a brand-new Satellite Pro C660. It worked fine for a day, now it won't load windows. I didn't get around to creating the recovery disks as I've only had it a few hours (yes, yes, I know, should have been the first thing I did). All the data is present (but backed up to USB just in case) and I can see the HDDREcovery folder with all data intact. However, I can't run the app to create recovery disks. Does anyone know how to extract the images and create the media using only the command prompt? (I can get into command prompt by booting from a friend's Win 7 disk). All boot options from the laptop's own drives fail. It says "Windows Failed to Load", and I try Startup Repair but it doesn't find any errors. Any help/thoughts on this will be much appreciated!

Answer:Re: Satellite Pro C660 - How to make recovery disk with command prompt?


It?s not possible to create recovery disk with command prompt. You have to use the Toshiba recovery media creator on Windows.

Now it?s too late for you but you can order such a disk here:

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Please can anyone help. I tried using my recovery disks to restore my notebook when it kept failing to start properly. The disks did not work so I purchased a set of disc from Toshiba on this website. I still have the same problem.

Is it the hard drive failing or something else?

If I purchase a new hard drive will the recovery disks work if the hard drive is not exactly the same as the one that came out?

Answer:Satellite C660 - recovery disk fails error 1117


Did you think about the HDD?
It could be a HDD malfunction that does not allow you to install the system.

I recommend checking the HDD for some possible issues.

There is a nice tool called Drive Fitness Test. You can use it for HDD check.
Google simply to get the software.

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I spend some hours to try to create the recovery disks for my Laptop (Satellite C660-1DG)

It fails on the second DVD halfway. It just hangs. CTRL-ALT-DEL does not work anymore a cold boot is required to start the thing again.

I tried several DVD's but NOGO each time halfway the second DVD it hangs.

I really need to create these recovery DVD's because Im going to upgrade the laptop to run a Windows Server 2012 install for development purposes.

I thought this would take just a minimum amount of time but... of course...

Any thoughs on any way to get this stuff working?

Answer:Satellite C660-1DG - Toshiba Media Creator Recovery fails creating 2nd DVD

I burned just another disk and it was full of validation errors: hundreds.

So I connected my external DVD writer (NEC ND-3500AG) (firmware 2.1A) and took THE SAME DVD and burned it: presto: no problems: 0 validation errors

So I deduce that the internal DVD writer (TSSTcorp TS-L633C) (firmware TF20) is chunky.

I am still in warranty but... is it any use?

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This is my second attempt to recovery using the hidden image. The first attempt hung at an earlier point Loading Windows 7 ;( However on this attempt it has been over an hour on the "Setup is starting services" screen with a moving light under it.

Does anyone have any reasonable idea how much time this process takes? Thanks in advance.

Answer:Satellite C660-1F1 Toshiba HDD Recovery "Setup is starting services" hang?

Powered off after 2 hours.

Seems that it could be BIOS version currently 1.2 needs upgrade to a more recent version so I'll have a look at that. Also possible issue with bootrec maybe.

I'll update later :)

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I have a huge Problem:
When i Start my Satellite C660 the Computer says:

The file is possibly corrupt. The file header checksum does not match the computer ed checksum.

What can I do now? How can I restart my computer?
Thank you in Advance!

Answer:Corrupt file on Satellite C660

Can you start your notebook in safe mode?

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Where do i get original BIOS file. I've got 1.00 version of BIOS and the support site says there's no available bios updates. But i still want original BIOS file V1.00.

Answer:Satellite C660-168 - Where to get original BIOS file?

> Where do i get original BIOS file. I've got 1.00 version of BIOS and the support site says there's no available bios updates

If you couldn't find ot on the toshiba driver age

it means no update available

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from 2 day the notebook (i have win7 home premium) hang up when i use internet, play a game, use a program, read a document.

I am not be able to move the mouse's pointer and also pushing CTRL-ALT -CANC the system is stopped too.

The only way to turn off the notebook is to push the power botton or raise electricity
What appen?

Answer:Satellite C660: system stops when i use internet or read a file

What happen? Well? I would like to known this too ;)
Did you notice higher temperature while working this the notebook?

High temperature might be one of many reasons why the notebook does not work properly. You can check this using some diagnostic tools like Everest Home Edit and similar?

Corrupted system is the main reason why something does not work?
Did you try to clean the OS and registry using CCLeaner?
Try that.

How about viruses??? Did you scan the system for malware?

Last but not least it could be an hardware malfunction?. RAM, HDD or even motherboard fault could cause this?

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Can someone please help,

I recently bought a Toshiba Satellite C660/C660D for my nephew, We have forgotten the administrator password and we don't have password reset disk is there anyway around this.


Answer:I forgot my administrator password on Satellite C660/C660


I assume you are talking about windows system password and not about BIOS password. Right?
It?s not very big problem if you forgotten the System password but if you mean BIOS password then you are in trouble because the BIOS password can be deleted just by an Toshiba ASP technicians?

So I assume you mean Windows password? so start the notebook and press F8
Now you can choose Repair my Computer and then choose HDD recovery.
This would start a HDD recovery procedure which would reinstall the system? during the setup you can set anther admin password.

Of course there are some other methods but as far as I know this requires 3rd party software/tools or Win 7 DVD? so I think the HDD recovery is the fastest solution.

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When I first got this product, before opening I thought that all the 500gb would go to the first partition, but then I saw that the recovery partition has half of the 500gb just for recovery which is unnessecery.

But I had no problem with this at the time, and used the recovery partition(after saving to a disk) for ubuntu so I could have a dual boot.

But now I've came to realise that the games I'm downloading are taking more and more room up on my C drive. The problem I have is that I can shrink my recovery partition and enlarge the C drive.

Does anyone know a work around?

Answer:Satellite Pro C660-225: Shrinking recovery partition englarge C partition

You will need an 3rd party software to shrink the recovery partition and to add the free space the existing C partition.
I would recommend you an freeware tool called Gparted

But before you would start doing this, create a recovery disk!
This is advisable in case you would try to set the notebook back to factory settings using such disk.

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Whilst updating the BIOS the system froze at step 7 of replacing the BIOS code, needless to say the laptop will not boot as the BIOS is now corrupt.

I have the BIOS.BAK but need advice on how to restore the BIOS. I copied the BIOS.BAK to a usb stick and plugged this into the laptop and then powered on the system (I've tried holding down F, F2 and together). I can see that the usb stick flickers initially but clearly does not progress with the restore.

I hope someone might be able to advise how to use the BIOS.BAK file to restore the BIOS.

Answer:Satellite C660 - BIOS Update Failed, help needed to restore BIOS.BAK file

Unfortunately I cannot help you with this but check please this interesting thread -

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Hey Folks,
I had a problem with a virus on that sat pro, so I decided to totally erase the hdd to get rid of that virus. Bevor I did that, I saved everything from partiton D including the recovery path and after erasing of course I copied everything back at it's place (second partition).
Now trying to recover and don't know how to do it. F11, F10 and F8 seems not to work. Do I need the Recovery media created with recovery media creator or can I still use the recovery path on the new D: partition?
Thanks for your help in advance,

Answer:Recovery on Sat Pro C660-2KM with new HDD with restored Recovery partition

Unfortunately recovery procedure doesn?t work on this way.
What you need now is recovery disc.
Generally speaking recovery image on second partition is useless and you will not be able to start it.

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Hello everyone and Greetings from Germany,

I crashed my BIOS due to an power failure during the Flashing-Process.
The Laptop can be started in Recovery-Mode (Fn + B) and it accesses the floppy disk drive! I just need an BIOS.WPH or Platform.bin (for the 2.50a-Bios) to reflash it with the Phoenix Crisisrecovery-Disk...

Can anybody help me with that? Thanks in advance!


Answer:Satellite X200-251 - Need BIOS file for recovery


On the Toshiba website you can only download the Windows based update. The traditional update (DOS) is not available for newer notebooks anymore.

What you can do is contacting nearest authorized service provider. Maybe the guys can send you the traditional BIOS update and then you can start the update process again. Just give them a call and ask for that. ;)

But don?t forget BIOS recovery is a risky procedure and you could destroy the whole ROM module. Alternative this should be done from an ASP, they can do this for you.

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Hi everybody,

I've got a problem with my recovery disk1 which contains Satellite 5100 preinstall image.
Would anybody generously give me a copy of this image file?
The file path is in directory /base with preinst.gho as the name.
If there's anyone willing to help me, please contact me by email at [email protected]


Answer:Satellite 5100: need recovery image file

The supported and compatible Recovery CD you can order from the ASP in your country. The CD is not expensive. You shoudl also know that the images are designed espacialy for the notebooks and you cannot use a different files.

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Hi, (I'm french, well, sorry for english grammary mistakes)

When I bought my computer last year, I couldn't create a Recovery disc, I tried so many DVD, but ther was everytime an error in the end ! :s I gave up hooping I'll never need it...
Hem hem, now I would like to (reformater ?) reboot my computer to make it clear in all my HD, programs, docs and else...
I bought Yesterday an external HD (1To) and I would like to create the famous recovery file in my new product...

Is it possible ? How can I do that ?

Answer:Satellite P300-1GL - How to make a HDD recovery file?


You can use the Toshiba recovery disk creator to create a Toshiba recovery disk. This disk contains an image of ?factory settings? from the notebook. That means the same settings as you have started the notebook the first time. Just boot from the disk and follow the screen instructions ? That?s all! But this disk contains only Windows, drivers and tools from Toshiba. No programs or others that you have installed by yourself. I would recommend trying again to create this disk. I can recommend Verbatim DVD-R disks for this.

If you want an image about your current state with all settings, documents, etc. you have to use a special image software like Acronis True Image or Norton Ghost.

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I have a Toshiba 2450-101 but CD 2 of 2 is corrupt. Where can I go to either download this file of obtain a replacement CD.

Answer:Satellite 2450-101 - Recovery File 00737001.GHS is corrupt

Wow? you are an owner of Sat 2450-101???
I don?t know exactly how old this notebook is but it?s definitely an oldie.

To be honest I don?t believe that you could order an new recovery disk for this series.
As mentioned this is an oldie and I believe that the recovery disks are not available anymore.

You last chance would be a OS installation using the original MS Windows disk.
The needed drivers are available on the Toshiba driver page? because of the notebook age you will have to search in Archive for the drivers.

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A friend of mine has bought Toshiba Satellite L40-18Y (PSL48E) from a major Bulgarian electronics retailer and insists that it had come without any CDs but on first boot it installed Vista.

After that some other friend of his deinstalled Vista and put a XP for reasons unknown (he said some drivers and patches were necessary to make XP run properly, I suspect it might have been something about LBA48 and SP1).

Anyway, the XP installation is dead and the filesystem of it's disk share is corrupted.
After I deleted it with gparted I have two disk shares now.
First row in partition table: ntfs share labeled WinRE (not hidden, not bootable)
(It has a hidden file RavMon.exe and autorun.inf which implies that the damage on XP installation was maybe caused by a virus)
Second row in partition table: empty (XP installation was there)

Third row in partition table: ntfs share with data

The problem is that the first partition won't boot and act like recovery partition even when I toggle the boot flag.

Is it at all recovery partition and how should I access it?
I read out in some posts that If You press '0' when the computer starts the Bios will boot it automagically, but it didn't work.

In a manual which was downloadable for this model on Toshiba Support website the key was specified as F12. It didn't work either.

I'll be very thankful for any directions, solutions or ideas.

Answer:Satellite L40-18Y: Corrupt file system - How to use the recovery partition


Maybe there is a little change to reinstall the Vista using the HDD recovery procedure.
Please check if this would work.
- Power up the notebook and press F8
- Check if there is an option called ?Repair my Computer?
- if yes, choose it and then choose the last option called Toshiba recovery.

But to be honest I don?t see any big chances that this would work because you have already removed the Vista from the HDD.

You should have read the user manual before erasing the Vista.
The user manual (Chapter 3) said that if the Recovery DVD was not delivered with the notebook then you have to create such DVD using the Toshiba Recovery Disk Creator program (is was also preinstalled). The user manual describes also the HDD Recovery procedure mentioned above.

However, the recovery DVD can be also ordered here:


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well, i just preform a clean window 10 install on my click mini (when i bought it has no OS). i had tried every single link of this tablet driver but not one seem to work, the keyboard dock and touch screen don`t work at all.

so now i`m thinking about using someone recovery file one my click mini ( dont khow if it work or not )

if anyone of you guy used this tablet before, can you guy share me the recovery file or the driver file that worked with your click-mini, plz
thank you !

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i have the following issue:

when i try to burn a recovery dvd. I receive the error: "You cannot burn any data on this medium. Please insert an empty medium."

Though it is an empty dvd.

Help plz.

Answer:Sattelite C660 - generating recovery dvd

Hi buddy,

What DVD brands you are using for burning recovery disks? Maybe you are using a rewriteable medium so it couldn?t be empty?

In your case I would try different medias. I made good experience with Verbatim DVD-R.

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I've just bought two new Satellites an L655-1EM and a L655-17V (I think - the pink one and the red one). Anyhow I've been trying to burn some recovery media - which I find a bit cheapo, making us do it ourselves!

During the process it tells me there is a missing file and crashes out. I tried this on both machines and the same result. I'm using dual layer discs. Any ideas? Do Toshiba shell out a recovery disc under such circumstances - I've already got three DL frisbees lol.
I'm more than a little concerned as if something bad happens I've no confidence that I'll be able to recover.

Any advise/tips ?
Thanks in advance :)

Answer:Satellite L655 - Missing file when creating recovery media


Have you already tried standard DVDs with 4.7GB?

I have used ?Verbatim DVD-R 16x speed 4.7GB? for creating recovery disks and this worked properly. I didn?t have any problems. The disks I already tested without any problems.

Can you test this please?

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I have a SatA105 without a recovery disc, but there is a utility on it called Recovery Disc Creator. But when I try to start it, it gives me an error message that the rdc_info.ini is missing or corrupt.
It is there, so I opened it, and it's looking for a file at Z:\giinfo.ini which is not being found!

What does that mean? Can I not make a recovery disc? or can I get a copy of it from some one, and then will it work? Or is the recovery disc info not one the computer any more?

What can I do now?

Answer:Satellite A105: Cannot create Recovery CD - missing rdc_info.ini file

Hello Jim

Unfortunately I don?t have an US notebook model and really don?t know what is wrong there. Usually there should not be problems if you use preinstalled Recovery Disc Creator. The image is stored on hidden partition.

Please be sure you do it on right way. How it works exactly you can read HERE

Otherway you should contact service partner in your country. I am pretty sure they can help you or maybe create one recovery media for you.

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Hi my name is Kanwar. I live in Toronto, Ca.

I purchased A300 toshiba laptop 3 month back, and made recovery DVDs the same time :-)
But i faced some problem and did tried to do recovery and i erased all data after taking backup, but while using my 1st DVD i faced a problem that PREINST2.SWM file is missing after about 12 minutes.

My DVD is brand new, without any scratches.
Also while creating the recovery discs, there was no issue, it got 100% successful.

What can i do now?
I need the laptop in my studies very urgent and its .....
I left message on 1-800- Toshiba also, but got no response :-(

Help me
u may reply here and forward on [email protected]

Answer:PREINST2.SWM file is missing while recovery procedure on Satellite A300


Did you try to use the HDD recovery procedure (if possible)???

Press F8, while notebook powering up. Choose repair my computer.
Then a new window will open. Then you could start the recovery from HDD.
But this would be possible if the HDD recovery folder has not been changed.

If HDD recovery is not possible, I recommend formatting the HDD using an Windows XP CD.
Then try to boot from the Toshiba Recovery DVD again.

Check it out

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Hey guys!

For one reason and another I'm considering ordering a Toshiba C660 recovery disk' (Mainly because I would like to sell this laptop and a clean install of Windows 7 is more appealing and secure) but before I go ahead and buy the disk from Toshiba, I presume I will have to enter the windows 7 product key printed on the bottom of my laptop?

The only real problem with this is the key has faded quite badly (Being on the bottom it's seen some use..) and I can't quite make out the last few numbers on the sticker

Is there a way I can get a new key? Or get around entering the key on the new install of windows?

For those interested, a photo of the sticker is below, maybe someone with better eyesight could help?

<Image removed to avoid piracy - ETAF Moderator>

Answer:Toshiba C660 Recovery Disk - Few Questions

I removed the image, because if anyone can read the key - they can use it and put on the internet for anyone to use

Use this program and you will get the key

you can also use Belarc - System Management For The Internet Age. Software license management, IT asset management, IT security audits and more.
to get the key

Also goto the toshiba site and download all the drivers for the PC and put them on a Disk - that will make it easy to re-install any drivers if needed.

Also you could probably make the recovery DVD your self - if the PC has a recovery partition
You should have a recovery manager to create the media

have a look at
Control Panel
Administrative Tools
Computer Manager
Disk Manager

should see if there is a partition called recovery

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Hi there,

I have a Satelite C660-225 and want to restore it to it's original settings using the zero button. The recovery starts but then the laptop says it can't find the restore files. But they are on the C drive and I made a copy to the D drive.

I don't have a recoverydisk. What can I do now?

Thank you in advance,

Message was edited by: plankie

Answer:Re: Satelite C660-225 can't find recovery files

Generally speaking recovery image is originaly saved on partition D and on some machines on hidden recovery partition but definitely not on partition C.

You cannot ?move? recovery files from one place to another end expect that everything works well.

In your case HDD recovery image installation will not work anymore.
What you can do now is to try to create recovery media following method described on

You will be really lucky if this will work. If not you can order original recovery image on

Good luck

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Hi all,

I crashed my MBR against a standard MBR.
Do you have a C660 MBR so that I found the recovery?

Thank you in advance :)

Answer:Satellite C660 - I'm looking for an MBR

> Do you have a C660 MBR so that I found the recovery?
If I understand you right you cannot start HDD recovery installation, right?

Have you created recovery DVD?

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I am new with this forum, hope i will welcome here

I want value added package for working FN button properly with software

My OS is windows 7 32 bit
Toshiba C660-A041
Part Number : PSC1NV-026019AR

Thanks for help me

dB :)

Answer:Need VAP for Satellite C660

I?ve checked Toshiba support page for available drivers and your notebook model is not supported for Win7 32bit.

Try please to install available VAP for some older supported model.

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Question: Satellite C660-23M

My laptop wanted to do 3 updates last night when I shut it down - don't know what updates - but after bout 30mins of doing nothing I turned the power off. It's now npt doing anything!! Power is on & initially got a Boot Menu box with info on but now the HDD/SSD info that was showing has disappeared. I'm a real non tech person so haven't a clue what's happened or how to sort it. Wasn't having any problems at all until the laptop tried to update last night. Can anyone help??

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Hello all,

Yesterday all of a sudden, the laptop screen went blank. Upon turning it on several times, the screen still doesn't turn on. By connecting the monitor to a external monitor via VGA (my TV), the TV does show up the screen, but has several flickering horizontal lines showing, thus obscuring part of the screen ( - ignore the windows behind, I was testing the sound - and it works).

I have tried several solutions on the web (like removing the battery and AC cable and pressing the power button, and interchanging the RAM card in the slots), and not surprisingly, nothing worked as I think my problem is not similar. Windows 10 just boots to a blue screen with a sad face and a QR code (I don't even know...), while Linux Mint does boot and gives a message of "running without hardware acceleration". I couldn't get any diagnosis on Linux to check if it's a problem on the graphic card or the motherboard, so I am turning to these forums to check if anyone had any similar problem.

Thank you.

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My model is Satellite C660-1LD .
I want to add 4 GB RAM to my laptop.

There is now 4GB RAM DDR3 *(1066MHZ)* on my laptop.
Can I add, or is it better to add 4GB RAM DDR3 to the second slot with *(1333MHZ)*?

And what frequency my computer will work? (1066mhz or 1333mhz).
What better RAM to add( brand, frequency) you think?

Also the RAM I found is Unbuffered, what it means?

Thank you!

Answer:Satellite C660-1LD - I want to add 4 GB RAM

> Can I add, or is it better to add 4GB RAM DDR3 to the second slot with *(1333MHZ)*?
This depends on your chipset.
If your chipset supports 1333Mhz then the RAM will work with full performance, otherwise it would be clocked down to 1066Mhz.

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Question: Satellite C660

My brother has a Satellite C660-1H6 laptop. Unfortunately his HDD went bad.
I installed a new HDD and reinstalled Windows 7 Home Premium, which was originally installed on the laptop.
Setup accepted his product key and installation went relatively smooth, only problem is that after installing the drivers, I cannot connect to wireless network.
Laptop uses an Atheros wireless card, model AR9285.
Things I tried, following forum suggestions:
-Allocate a MAC address instead of "Not present" to the wireless adapter.
-Changing various drivers, including the one from Toshiba page and some from the Atheros page.
-I installed ALL the drivers, I don't have any unknown device or exclamation mark in device manager
-Installed ConfigFree, Flash cards support utility, Value Added Package, Wireless LAN indicator (some users select that some of these are needed)
-I ran Windows troubleshooter
-I did a factory default reset in BIOS
-Although I did not change the antennas before, I also tested the wireless with the 2 antenna connectors replaced the other way on the wireless card.

Fn+F8 works, I can enable/disable the wireless. I can see a list of available networks, including mine. When is try to connect, it asks for password. My router is using WPA2-PSK authentication and AES encryption. I type the password, it tries to connect, but I get the following error message:
"Windows was unable to connect to XXX" (I replaced the SSID of my network with XXX)
After that... Read more

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I have the very annoying problem of key lag on my laptop which is a satellite C660 1-f-1 .

I've had the laptop for around 3 months and have tried the keyboard settings on all settings to no avail. I paid ?350 for this laptop and I'm getting increasingly aggravated !

I've read that the problem has cropped up with other models and that removing and then replacing the battery helps.. but I can't keep doing that mid conversation or e-mail !

I keep reading about these update download bios but have no idea what that means . Could somebody please explain in a plain English non-tech speak style please ?? !!

Answer:Key lag on Satellite C660-1F1

Hi Helenuk1963

A BIOS update is something that makes the main brain of the laptop smarter but this does not 100% mean it will fix it the normal fix is to run a recovery of the unit via the HDD by pressing F8 non stop on startup and selecting repair your computer then login and select Toshiba HDD recovery but before you do this make sure you have backed up all your data and created recovery disks via the toshiba recovery media creator in the start menu.

if you do want to run a BIOS update best thing to do is call Toshiba direct who can walk you though it and at least if something goes wrong it will be covered.

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I dunno know what's going on but I can only use FN + 3/4. It's crazy, 'cause I've got this computer only few weeks...

Answer:Satellite C660 cannot use all the FN key

also interested in this problem
updated windows and fn panel ceased to appear
only works fn +3 fn +4
do not tell that to establish a panel to fn resonant work?

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I was wondering what CPU's the C660/01m can take. It's an i3 but can it take i5 or i7?
Is there a list of all its technical info?



Answer:Satellite C660/01m What CPU can I use?

Have a look at the other C660 models, if they have an i5 then your model should be able to take the same CPU.

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I have Toshiba A100-147, just out of warranty. I have tried to recover with disc, the disc unpacks to 69% then I get message "ERROR READING FROM COMPRESSION FILE(1). I have no choice but to click OK in the error message box, then abandon the recovery as it stops running.

Any help would be extremely welcome.

Answer:Satellite A100-147 Compression file error with Product Recovery Disc


Looks like a problem with the Toshiba recovery CD.
Did you try to repeat this procedure?

How about the HDD? Did you format the HDD using an original MS XP CD?
It?s very interesting if an HDD format could helps to perform the OS installation from the Toshiba recovery CD.

I remember something like this happened on my friend?s notebook? It was not able to recover the OS using the Toshiba CD. Finally we found out that some sectors on the HDD were corrupted. The whole HDD format helped and my friend was able to install the Toshiba image.
It?s worth a try ;)

But of course this error could happen due to the faulty recovery CD.

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I have a Toshiba A30 which I wish to reformat with the recovery disc. I get so far in then I receive an error which reads:

Error number (11122) Cannot load bitmap file. Max height=100

The hard drive has now been wiped and I cannot get passed this message to reformat.

Can anyone help me on this please.

Answer:Satellite A30: Error number (11122) Cannot load bitmap file with Recovery CD


Satellite A30 is pretty old unit and I am wondering that you report about something like that after so long time. I don?t know what happen exactly but it will be interesting to know few things:

Have you noticed similar problem before?
Do you use original disc or some copy?
Is there some problem with HDD?

Please give us a little bit more info about all this things.

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I've got Satellite A205-s5825
Well I am 4,000 km distance from my Toshiba Recovery DVD, shipped with the box.
No problem - I can just use the Recovery Disc Creator ... so I thought.

The laptop is less than one week in use, no partitions are changed, etc.
Well, page 59 of my user guide tells me to hold the 0 (zero) key while turning on machine to boot into the recovery partition ... no, this won't work. I tried it many different variations.

And page 60 tells me to use the "Desktop icon" for the Toshiba Recovery Disc Creator.
No, there is no such icon. There is the same graphical icon there, but it is for "Toshiba Software Updates" and not for "Recovery Disc Creator"

Toshiba Assist (program, executable) ... no, no assist for this.
I have looked in every path of C: trying to find this mystery executable ... and also all Start menu exploration .. nothing .

I need Windows executable for "Recovery Disc Creator". (need file name such as trdc.exe or whatever)
Does anyone know it?


(P.S. The repair shell when pressing F8 and asking for "Repair my computer" also does not provide the option to Create recovery discs.
It assumes you already created those when in this shell.)

Answer:Need file for "TOHSIBA Recovery Disc Creator" on Satellite A205-s5825


It looks like this is not a European model? Possibly the US series? So I don?t know exactly how it works on the US notebook series but pressing the F8 button and then choosing the option ?Repair my computer? would start the HDD recovery procedure.
This would be the same like the restoring from the Recovery CD or DVD.

The Toshiba Recovery Disc Creator should be also installed somewhere on the HDD.
I think you should check the folder Programs and Toshiba.

Best regards

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When I put a DVD or CD in my laptop it?s not reading the discs. I?ve checked the driver and it says its working properly.
I don't know what else to do.

Answer:Re: ODD is not working Satellite C660

Which OS do you use? Is this original OS version that you got with your notebook?
Is ODD properly listed and recognized in device manager and Windows explorer?

Have you tested functionality using original DVD movies or CDs?

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My C660 needs a new hard drive. It came with Windows 7 home premium pre-installed and I would like to return to that.

If I go to Microsoft to download windows 7 with my product key, it gives an error. I contacted MS support. I don't quite remember what they said but they couldn't help, possibly because it was a manufacturer installed version?

So If I get a new hard drive, how can I return to my previous OS, Windows 7 Home Premium?

Help please?

Answer:Satellite C660 needs new HDD - Windows 7

You can have previous OS (recovery image) if you install it using recovery media (DVD or USB).
I presume you didn’t create this recovery media in the past, right?

If you still can use your notebook and preinstalled OS try please to create this media using preinstalled recovery media utility. More about that you can read in user’s manuals document.

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hello forum vistior,

laptop; toshiba c660-1dz
i have a problem regarding trying to boot from usb on my laptop i have been searching for a combined 6 hours over the past 2 days to try and solve an issue im having now all that i need to do is boot from usb but there is no such option when i go to boot menu or if i go from setup ->boot (f2 on starting screen). i dont know where to find boot setting or boot preferances etc.i dont wanna mess anything up therefore im yet to explore via trial and error because i dont want to end up in a bigger problem. Technical help much required and appricated. many thanks.

distressed owner of a currently not working toshiba

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Basically, my Satellite C660-2QN battery wore out the other day (1 month out of warranty, typical!).
I checked out Toshiba's replacements and decided to see if I could get a cheaper one.

I found on Amazon a replacement battery advertised as being for all Satellite C660S, it basically arrived today and I first noted that it said on the back it was modelled for Satellite Pro.

When I tried to fit it into my laptop, it was too large, though my mother, who insists it is correct, forced it in. It went fine for a while until the battery needed charging, at which point I plugged it in.

However, the battery doesn't charge, or if it does, very slowly. It's gone from 6% to 12% in around one-and-a-half hours. So I pose the question, does a Satellite Pro battery fit a regular Satellite C660?

If not, I'll keep using my old one as a placeholder and stay on AC power when it's in use.


Answer:Satellite C660-2QN and new battery

>Satellite Pro battery fit a regular Satellite C660?

Satellite Pro C660-1KR PSC0ME supports 6 cell PA3817U-1BRS 10.8V 4200mAh size in mm: 206.8 x 45.1 x20

You Satellite C660-2QN supports the same kind of battery (model: PA3817U-1BRS ).

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my sound recorder dose not work

Answer:Satellite C660 - mic is not working

Please open control panel > sound properties > recording devices.
Is Mic listed and enabled there?

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Hi, my laptop, Toshiba Satellite C660-1RR, is experiencing terrible problems. First, the blue screen (BSOD) will appear, and then, the laptop either shuts down or restarts again and again. Then upon shutting down, it only opens after hours later. When it is switched on, it doesn't last for even 5 minutes.

All the drivers have been installed and re-installed but the same problem still exist.

Please help.

Answer:BSOD on Satellite C660-1RR


There are different reasons for BSOD errors.
The BSOD could appear due to serious software problems or hardware malfunction.

You can check easily if its software or hardware related problem.
Take your Toshiba Recovery disk and set the notebook back to factory settings.
In case this will not solve the BSOD problem, the issue is caused definitely by hardware problems.

Did you notice a higher internal temp?
I had a similar problem with my 6 year old notebook. Because of the dust, the internal memory modules could not be cooled down and this caused BSOD.
I had cleaned the cooling fans and removed the dust using compressed air spray.

This solved by BSOD problem for a while?

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I have a Toshiba satellite c660-155 PSCOQE, I just reinstalled windows 7 from a generic disk and i have lost the function (fn) keys functionality (I can no longer hold down fn and press a key to change brightness ect) what to i need to install to regain this??

Answer:Satellite C660-155 - cannot use FN keys

You need to install TOSHIBA Flash Cards Support Utility and then Toshiba value added package.

By the way: if you want to use own OS installation you need to install many other drivers, tools and utilities that should be installed in right installation order.
If you need some assistance with it let us know.

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I have a satellite-C660-10H and bluetooth does not work. I downloaded the Bluetooth-stack of this website. But that does not work.
Any advice?

Answer:Bluetooth in Satellite C660-10H

Are you sure your notebook has BT inside?

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My brother has a Satellite C660-1H6 laptop. Unfortunately his HDD went bad.
I installed a new HDD and reinstalled Windows 7 Home Premium, which was originally installed on the laptop.
Setup accepted his product key and installation went relatively smooth, only problem is that after installing the drivers, I cannot connect to wireless network.
Laptop uses an Atheros wireless card, model AR9285.
Things I tried, following forum suggestions:
-Allocate a MAC address instead of "Not present" to the wireless adapter.
-Changing various drivers, including the one from Toshiba page and some from the Atheros page.
-I installed ALL the drivers, I don't have any unknown device or exclamation mark in device manager
-Installed ConfigFree, Flash cards support utility, Value Added Package, Wireless LAN indicator (some users select that some of these are needed)
-I ran Windows troubleshooter
-I did a factory default reset in BIOS
-Although I did not change the antennas before, I also tested the wireless with the 2 antenna connectors replaced the other way on the wireless card.

Fn+F8 works, I can enable/disable the wireless. I can see a list of available networks, including mine. When is try to connect, it asks for password. My router is using WPA2-PSK authentication and AES encryption. I type the password, it tries to connect, but I get the following error message:
"Windows was unable to connect to XXX" (I replaced the SSID of my network with XXX)
After that... Read more

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I bought two 4GB PC3- 10600 1333MHz CL9 for my Satellite C660-1cl.I put them in and when windows trying to load laptop just shuts down.

Any suggestion?

Answer:RAM upgrade on Satellite C660-1CL

i presume there is compatibility problem. Many people have reported about similar issues. RAM must be upgraded with high quality and 100% compatible parts.
According notebook specification your notebook model can be upgraded up to 8GB and compatible 4GB modules have part number PA3677U-1M4G (DDR3-1066).

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Hi friends

I have Satellite C660 its built-in mic and external mic not working
Can any one help me?

Answer:Satellite C660 - mic is not working

We don't have enough info to understand your problem.
Which operating system do you use?
Is sound driver installed on your machine?

When you open control panel > sound > recording, is any recording device listed there?

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I have a Toshiba Satellite C660-1NP and i want to upgrade the ram on it is.
The right ram to get or do i have to get diffrent ram

Please answer my question

toshiba user

Answer:RAM upgrade on Satellite C660-1NP


According notebook specification this notebook can be upgraded up to 8GB. It is delivered with one single 4GB module inside so you can obtain one 4GB and put it in empty slot.

Compatible 4GB RAM has part number PA3918U-1M4G. Using this part number you can find right and compatible RAM module for memory upgrade.

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I have a Satellite C660-1MO laptop. My FN key doesn't appear on the top side of my screen.
I've tried to ?uncheck? the 'disable all function key' in the flash card setting but it still not fix.

I hope u could help me guys.

It runs in window 7 home premium. Will it be fix if system restore is installed?

Answer:Satellite C660-1M0 - FN is not working

Generally speaking, with ?factory settings? everything should work properly but recovery image installation (recovering) is last option.

Try at first to remove Toshiba value added package from the system, restart your notebook and install latest version from Toshiba download page -

Please test it and send some feedback.

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Can someone tell me where I can get the drivers for my Satellite C660-15R?

I have been on the download page and do not know what series this computer is and how to get the correct drivers.

Thanks, Andy.

Answer:Where I can get the drivers for my Satellite C660-15R?


Check please one more time.
You can find your notebook as follow:
Product type > Notebook
Family > Satellite
Product series > Satellite C Series
Model > Satellite C660
Short Model No > PSC0LE

Can you find it?

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Hello people,

My laptop Toshiba Satellite *c660-1uj* won't start up.

It does nothing when I press the powerbutton.
When I plug in the poweradapter I hear a clicking sound this is with or without the battery and I also see the battery light(led) flashing green.

I think it got something to do with my motherboard but i'm not sure.

I would like to be sure before I buy a new one.
Does anyone know where the problem comes from and how to fix it?

Thanks in advance.

Kind regards,


Answer:My Satellite C660-1UJ won't start up

> I think it got something to do with my motherboard but i'm not sure.
Yes, I think this problem could be related to motherboard problems.
But this would be the worst case since new motherboard is very expensive part? I gues warranty isn't valid?

But why you don?t test the memory modules? Faulty RAM can prevent the notebook from booting and powering ON. RAM module replacement is not very difficult.

Of course you would need to purchase new modules just for the check? but maybe you could visit some notebook/computer technicians? downtown who could test the unit with new RAM modules.
In such case you would not need to purchase the parts just for testing purposes.

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My Toshiba Satellite C660-1C7 needs its motherboard replacing.
Does anyone know where I can find a motherboard for the exact model (cheaper but used one) on internet?
I searched it on ebay but there is nothing on :(

I appreciate your support!!

Answer:Need motherboard for my Satellite C660-1C7


In the past I have bought two used motherboards on the eBay. Other way you must use Google search and try to find some online store where you can order such repaired or used motherboards.

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couple of years ago I bought this laptop for my girlfriend who decided finally to use internet at home.

Since the day 1 this laptop had problem when starting remaining for the most on black screen and with just the fan noise and the battery and the ON led giving some signs of life.

Anyway after a couple of on/off it used to start and been blaming about it the house temperature not really the best during the winter period.

After few months my girlfriend gave up using it and just just put back in the box where been resting up to one week ago when she gave it back to me together with other things cause the end of our relationship.

Yesterday the laptop started fine at the 1st shot and been working on it a couple of hours without any issue then switched off normally.

Today instead this laptop doesn't want really know about starting in any mode: no matter how many time I switch it off/on but nothing.

Tried to swap ram position, clean it, the 60 second on the power button trick but nothing.
The laptop yesterday been working on a table with no cooling problems at all: now my question

What can be wrong with this laptop expecially considering it been bought brand new off amazon but had this issue since the day one?

Thanks for your attention and


Answer:Satellite C660-19G is not starting

>What can be wrong with this laptop expecially considering it been bought brand new off amazon but had this issue since the day one?

Hmm? probably an hardware malfunction causes this issue.
I?m thinking about RAM or motherboard problem.

You said, you have already swap the RAM slots. But did you use new, good tested RAM modules? I think it?s definitely worth a check.

The motherboard problem would be the worst case since such part is very expensive.

However, if this issue has appeared from first day of purchase, I?m wondering why this unit has not been replaced in the past under warranty conditions.

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1st of all im not from any English speaking countries so forget any accidental mistakes which a may (and i will trust me) write down.

So how i write in subject of this threat i have problem with my usb hub i try explain what exactly happening to my book but 1st i have satellite model n. c660-28v Part no. psc1ge-03j008cz running win7/64 and on Toshiba support in section for this specific book cant find any usb generic hub driver or any driver related to USB at all

Some about 2 month i reinstall my OS not with recovery but with clean OS and i have problem since.
From this time im not able to find or repair this driver something is working but not all .... some external disks, flash drives, mice, keyboards doesn't work at all even before re-installation all works just fine.

Its not that bad but sometime this drives me crazy especially in time when im in time-pressed situation when i dont have time for troubles like this

Book still telling me that i have newest drivers even after uninstallation and restart.
if this is insufficient data just ask

Thx for any advice or support which u may give me


Answer:Satellite C660-28V - USB hub problem


I?ve checked specification for your notebook and as I can see your notebook was originally offered with Win7 64bit so I don't understand why you don't use this original version.
You could install original recovery image and just optimize it to your needs.

Ok you maybe want to have Ultimate version and your own OS installation should not be problem because all necessary drivers, tools and utilities you can download from Toshiba drivers download page -

Of course we don't know what have you installed and how it looks like when you open device manager. Are all hardware components installed and listed properly?

Anyway, what I can say is that all Win7 64bit drivers, tools and utilities are available and you should install all of them.
The right installation order is as follow:
Windows 7 64bit
Intel Chipset SW Installation Utility
Intel Management Engine Interface
Intel Display Driver
Intel Rapid Storage Technology Driver
Realtek Audio Driver
TOSHIBA Supervisor Password Utility
TOSHIBA HW Setup Utility
TOSHIBA Flash Cards Support Utility
TOSHIBA Value Added Package
Realtek LAN Driver
Synaptics Touch Pad Driver
Realtek Card Reader
Bluetooth Stack for Windows by Toshiba
Wireless LAN Driver
TOSHIBA Network Device ID Registry Setting Tool
TOSHIBA Web Camera Application
TOSHIBA Face Recognition
TOSHIBA Ser... Read more

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Hi guys ive had my laptop a few years now and it used to be fast and reliable a great laptop and all of a sudden it's just gone really slow it almost says not responding on anything I click and isn't the same as it used to be I've tried reinstalling windows but it does nothing it's like it's not responding sometimes and is very laggy any advice is welcomed

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Several times after putting it on sleep, I've come back to find it's turned itself on! I've only noticed this while it's set to sleep never while it's totally shut down/turned off. It's a Satellite C660-1UG (France)

This is my second Toshiba, my last one also a Satellite had the exact same problem!

Answer:My Satellite C660 turns on by itself

Check please BIOS settings and disable options wake-up on LAN or wake-up on keyboard.

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My Satellite C660-1LD keeps restarting by itself. Does anyone know how to stop this?

Answer:My Satellite C660-1LD keeps restarting by itself


What happen exactly? Can you please explain what happen but more detailed.

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When can we expect to be able to download the driver software to enable an upgrade from Windows 7 to Windows 10?

And, when is Toshiba Support going to have enough staff to take calls within a reasonable time-frame? Sorry but a wit of 10 minutes on a premium rate number is not acceptable!

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I find alot of batteries online, but my main concern is that. My laptop is Satellite C660-1M0 (ps1ge-02901fgs).

I find batteries that claim is for c660 but they reffer as (PA3634U-1BAS),some reffer as c660d and some reffer as c660 (PA3634U-1BRS). I am a bit comfused, is any compatible??

Thank you

Answer:What battery do i need to buy for Satellite C660?

When you remove original battery you can see which part number it has. In my opinion best thing is to order the same battery model. Using this part number you can try to find some online store where you can order it.

On the market you can find many batteries offered by some third part manufacturer (without Toshiba label on it). Such batteries are cheaper that original batteries by Toshiba. They could be good but usually they are dead pretty fast.
Last year I ordered such battery for my old A300. Battery was OK but I could not get it in place properly. The battery was in place but at the back side there was some kind of pressure and the plastic was out of shape. Anyway, it is your decision what to do.

Compatible batteries for your Satellite notebook have follow part numbers:

Good luck

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Hi guys I've been having some trouble with my laptop, need some advice.

I've had my laptop for about 4 years now. For the last couple of months the laptop just shuts down suddenly and randomly. When I click the power button the power light flashed once and the battery light flashed twice, the laptop does not turn on.

After a while it would but then shut down suddenly again.
I thought the battery was the problem so I replaced the battery, still the same problem.
I cleaned the fan and the laptop using compressed air and still the same problem.

Now the laptop does not even turn on.
When I press the power button, the power light flashes once and the battery light flashes twice but the laptop does not turn on.

Anyone faced the same problem before?? Or can somebody help me out??
Sorry for my amateurish choice of words btw

Answer:Satellite C660-119 won't start up

I think the notebook developed a hardware problem.
I guess you have no many options: you can test RAM modules because faulty RAM modules could prevent the notebook from booting. But that?s all? other parts cannot be checked by common notebook user.

If you would like to follow the troubleshooting, you would need to follow with other parts like CPU or motherboard. But this is very tricky procedure. Additionally the motherboard is an expensive part and in my eyes it?s not worth to purchase such part just for testing purposes.

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I've been trying for the last few days to download display and sound drivers for my laptop. I've filtered to find the appropriate ones for my laptop, downloaded them, extracted them, it then asks me confirm that I'm happy for changes to be made at which point nothing happens. I've tried with several different downloads and none of them seem to be installing.

Can anyone help?

Answer:Need some drivers for my Satellite C660

I don't know which C660 do you have exactly and which operating system do you use but all drivers, tools and utilities for your notebook model you can find on Toshiba download page -

Just choose your notebook model, Os and you will find all of them.
By the way: is there some problem with your machine or you just want to update certain drivers?

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