Computer Support Forum

Re: Satellite C660-10T Problem creating recovery disc

Question: Re: Satellite C660-10T Problem creating recovery disc

I cannot create a recovery disc using Toshiba image. DVDs are rejected as blank when they are empty. DVD R/W burns OK with Microsoft and Nero software. How do I get a fix for this problem? TIA garrym

Relevance 100%
Preferred Solution: Re: Satellite C660-10T Problem creating recovery disc

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Re: Satellite C660-10T Problem creating recovery disc

Toshiba recovery disc can be created with preinstalled ?Toshiba recovery media creator tool? ONLY.
So I don?t understand why you use Microsoft and Nero software.

Have you checked User?s manuals document and chapter about recovery media creation?

For recovery DVD creation I recommend you to use DVD-R empty medias only.

5 more replies
Relevance 96.76%


I have Toshiba Satellite A300D-11T (extended A300D-11S) and I would like to create Recovery Disk. Problem is I cannot run Toshiba Recovery Disk Creation Tool. There is no shortcut in Start menu.
I tried to run it from Program Files.

Program itself exist (or at least I think it does), there are files in Program Files folder, also in "Programs and Features" the program exists so I could remove it.
I simply click on TosRDC.exe file (or any other *.exe file in this folder) and it does not start.

For the record - recovery partition does exist and has not been changed.

System - Vista Home Premium 32bit.
What to do?

Answer:Satellite A300D - creating recovery disc problem

Hi there,

I would suggest to recover the machine from HDD and then, immediately after recovering the machine, you should try to create a recovery disk. It could be that in the mean time something destroyed some software piece in your operating system which could be the reason for this issue.

Maybe not a very elegant solution but the only one which works everytime.


4 more replies
Relevance 96.76%


I just bought a L550-10N and first thing I tried to do is to create recovery discs using Toshiba recovery disc creator.

Everything went well on the first disc creation (4 have to be created).
The problem starts with second disc: approximately when it is half burned, the gauge stops, the DVD drive continues running for hours and never stops.

I tried the process a second time, but it was exactly the same.

Would anyone have an idea how to solve this?


Answer:Problem while creating recovery disc for Satellite L550-10N


I noticed similar issue creating my recovery disk and this has been related to none fully compatible disks?
I checked different disk from different manufacturers and finally I have managed to create the recovery disk using the TDK ?R disk?
Seems that there are different disk which are not supported but this seems to be different and it?s matter of the CD/DVD drive?

Anyway, I recommend testing some different DVDs

3 more replies
Relevance 93.89%


I'm trying to create Recovery Disks using Toshiba's Recovery Media Centre for my new Satellite Pro C660-111. However, I've tried three times now and it gets about a third the way through the first of two disks and comes up with the following error:

E:\Boot\bcd missing
(Error Code 020123-F1-00000000)

Help please! What am I doing wrong?

Many thanks

Answer:Satellite Pro C660-111 - Error when creating recovery DVDs


What kind of blank DVDs you are using for creating Toshiba recovery disk?

Maybe the error is related to the disk? I have used Verbatim DVD-R mediums and had no problems to create the disks.

7 more replies
Relevance 93.07%

I need some help for my sons laptop which is the Satellite Pro C660-1LR.

The hard drive in this laptop completely died, i did not create a recovery disc for this laptops system.
I have purchased a new hard drive which is installed..however as you have guessed i have no access to reinstalling a OS, this laptop runs on windows 7.

I am not really tech savvy so if anyone can advise me please make explain in idiot proof format!! I am trying to avoid having to purchase anything to costly.

Answer:Satellite Pro C660-1LR - New HDD but no recovery disc

> I am trying to avoid having to purchase anything to costly.
Problem is that you don't have many options about that.
If you want to have ?factory settings? again you need recovery installation disc. You can order it on Of course it is not for free but, in my opinion, definitely the best solution.

You can buy Microsoft installation disc and install own version. You must buy valid licence for it.
In this case you must install all necessary drivers, tools and utilities additionally one by one.

Just in case that you can get this Microsoft installation and licence for free you can save some money.

Believe me the best solution is original recovery disc order.

2 more replies
Relevance 91.84%

I bought a couple of days a go a new Satellite C660-121. Today I proceeded to make the recovery discs but it fails verifying the first DVD disc.
The error I get is this

E:\ is the name of the DVD drive. I use Verbatim DVD-R media, I have the laptop on power supply during the burning process and I tried twice with two different discs and got the same result. How can I fix this problem?

Answer:Satellite C660-121 can't verify the recovery disc

Hello Voger

I have created numerous recovery DVD on several Toshiba notebooks and have never noticed something like this. I have used DVD-R discs only and brands were Verbatim or TDK.

Unfortunately I cannot give you answer what does this message means but you must try to repeat DVD creation. If possible try with TDK.
If the same happen again I recommend you to recovery your notebook using HDD recovery option and try to create recovery discs again.

Sorry but I don?t see any other possibility at the moment.

2 more replies
Relevance 91.84%

I spend some hours to try to create the recovery disks for my Laptop (Satellite C660-1DG)

It fails on the second DVD halfway. It just hangs. CTRL-ALT-DEL does not work anymore a cold boot is required to start the thing again.

I tried several DVD's but NOGO each time halfway the second DVD it hangs.

I really need to create these recovery DVD's because Im going to upgrade the laptop to run a Windows Server 2012 install for development purposes.

I thought this would take just a minimum amount of time but... of course...

Any thoughs on any way to get this stuff working?

Answer:Satellite C660-1DG - Toshiba Media Creator Recovery fails creating 2nd DVD

I burned just another disk and it was full of validation errors: hundreds.

So I connected my external DVD writer (NEC ND-3500AG) (firmware 2.1A) and took THE SAME DVD and burned it: presto: no problems: 0 validation errors

So I deduce that the internal DVD writer (TSSTcorp TS-L633C) (firmware TF20) is chunky.

I am still in warranty but... is it any use?

3 more replies
Relevance 86.51%

I have a Toshiba A300D. Recently I installed the BETA version of Windows 7, wiping my Windows Vista installation off my Laptop, now I do not want Windows 7 anymore, and would like to return to Vista. I still have the recovery partition in drive D, but I don't know how to either: Create a recovery disc from this, or restore using this straight from the boot. I have tried pressing F11 at the Toshiba flash screen on boot, and that just goes onto a screen which says "Windows failed to start..." etc, I have also tried going into the Multiboot menu and selecting HDD2, and that doesn't work either.

So, can someone tell me how I can restore back to Windows Vista, I'm not bothered about losing any of the data as I have it alll backed up onto an external hard drive.
Or, can I get the Toshiva Recovery Disc Creator software anywhere?

Answer:Satellite A300D - Creating a recovery disc


That's bad buddy... usually it's not possible to restore the notebook to the factory settings (to Toshiba image) if you have removed the Vista from the HDD and didn't create the recovery disk...

The recovery disk is THIS essential disk and should be created ALWAYS at the beginning!

But maybe you are a lucky guy...
I have found this thread with a nice tutorial posted by forum user.

I didn't test it and I don't know if it will function but I think this is you last option... otherwise you will need to order the recovery disk from Toshiba.

2 more replies
Relevance 85.28%

My new Satellite L500 - 19X came pre-installed with Win 7 - 64 bit version.
Also included was a "Product Recovery Win 7 32 bit" disc

Within the packaging was a leaflet saying:

"If you plan to use the 64-bit version at a later stage, please create a _recovery medium_ prior to installing 32-bit Windows 7"

It then cautions me to create a "64 bit recovery medium.....ordering a 64-bit recovery medium is not free of charge"

The manual goes on at length about "_System Recovery Options_" As instructed in the manual I have made a "Repair Disc Windows 7 64-bit" Am I correct in saying that I do not or cannot have an actual Win 7 64-bit disc?

The leaflet says "a backup copy (of the Win 7 64-bit) is stored on the hard disk drive as a _recovery image_" So is this the actual Win 7-64-bit complete disc that I am after, and if so how do I get it?

The Toshiba documentation is not clear, and I believe rather contradicts itself?

I am confused! Anyone understand what's going on?


Answer:Creating Win 7 64bit Recovery Disc for Satellite L500-19x?


As I understand you have received the Notebook with preinstalled Win 7 64bit OS.
But you didn?t get the Win 7 64bit recovery disk but you have a Win 7 32bit recovery disk. Is it right?

Well mate? the case is that the usage of the Recovery disk will format the full HDD and will erase everything from HDD. This means that you will lose the preinstalled Win 7 64bit OS.
So if you would not create the Win 7 64bit recovery disk BEFORE using the Win 7 32bit recovery disk then you will not be able to go back to 64bit version.

Therefore create the Win 7 64bit recovery disk at the beginning. Then you are safe and can install Win 32bit and 64bit whenever you want.

5 more replies
Relevance 85.28%

I am trying to create recovery disc for Sat L300-1AS,
I have tried a number of various DVD discs from top quality to DVD-R / DVD+R but each time when the system is verifying the data I get an error message 02016F-3C 00000000

What am i doing wrong please help as frustration is really beginning to kick in now


Answer:Satellite L300-1AS - error while creating a Recovery disc


The error appears die to not fully compatible DVD disk.

I created a recovery disk using the TDK DVD-R disk. Some people suggested it too.

I think it worth a try!

Greets and good luck

6 more replies
Relevance 84.46%

I have tried to create my recovery discs on my new L300 laptop. Whilst creating the disc i get the following error:
Failed to read the following file F:\ZZImg|09115XSP.swm (Error code: 020150-20-00000000).

Anyone know what this means, and how to fix this problem? I have a very basic knowledge of IT and haven't got a clue how to sort this out.

Any help would be greatly appreciated. Many thanks in advance.


Answer:Re: Error message while creating recovery disc on a satellite L300

Hi mate

Yes, I know this error?
It appears because of usage not fully compatible disks?
I had the similar issue and could solve this using another DVD from another manufacturer.

Check this? it will help your too..

4 more replies
Relevance 82.41%

I am running windows 7 on my laptop. I has windows vista before the upgrade. I had recovery discs for windows vista created from the recovery manager. I tried to make discs for windows 7. I would like to know why it won't let me make a disc for windows 7 because if I had trouble and needed to put in the recovery discs I wouldn't want to use the ones i had for windows vista. what should i do? here are screenshots to show what happens when i try to create the discs for windows 7.

Answer:Problem w/ creating recovery disc in Recovery Manager

HP PC Recovery Disc Creator, is for your HP Vista only, not for UpGrade of Win 7.

Try this:

Backup Complete Computer - Create an Image Backup

7 more replies
Relevance 80.36%

I bought the U410 laptop tonight from BestBuy, and followed all the instructions setting it up. No issues. Prior to purchase, I downloaded the manual, read this forum about creating Recovery Disc, and bought a USB DVD External RW Drive (Asus SDRW-08D2S-U) for the task. I followed the instructions for creating Recovery Disk, chose Factory Default Recovery Disc option. I used 16X DVD-W disc. The process was slow and when it reached about 24% completion, the process crashed and terminated the disc burning process. I repeated 4 times, using 4X recommended speed (8X speed is the max) and it failed at 15%, 8% 4% completion. I also used DVD-RW disc and had same results. Please share your experience and solution if you encountered similar problem.  

Answer:U410 Problem creating Recovery Disc

Types_Meg wrote:I bought the U410 laptop tonight from BestBuy, and followed all the instructions setting it up. No issues. Prior to purchase, I downloaded the manual, read this forum about creating Recovery Disc, and bought a USB DVD External RW Drive (Asus SDRW-08D2S-U) for the task. I followed the instructions for creating Recovery Disk, chose Factory Default Recovery Disc option. I used 16X DVD-W disc. The process was slow and when it reached about 24% completion, the process crashed and terminated the disc burning process. I repeated 4 times, using 4X recommended speed (8X speed is the max) and it failed at 15%, 8% 4% completion. I also used DVD-RW disc and had same results. Please share your experience and solution if you encountered similar problem.  Have you tried burning discs,for anything else? Not with OKR i mean. ?f not please try burning on disc,something else, and see how that goes. The problem may be with the USB DVD External RW Drive. ?f not and that checks out ok, please try different discs,PH?L?PS DVD-R (4.7 GB 120 M?N 1.16X SPEED)is what i always use, with no problems whatsoever. Let us know how you go.

5 more replies
Relevance 79.54%

Hello,I recently purchased an X301 laptop and have been trying to create a product recovery disc but to no avail. Shortly after I begin the process, I get a message saying "Drive is not ready or is busy performing another operation." Can anyone please suggest what might be the problem? The DVD burner is a Mat**bleep**a dvd-ram UJ-844 and I am using a SONY DVD+R DL disc. Thanks.

Answer:X301 - Problem creating Product Recovery Disc

machdeuce, welcome to the forum, which OS do you have installed? I have noticed that, using Vista, that the Vista "autoplay" function interferes with creating recovery discs. It sort of "takes over the drive". When required, insert the blank disc and click on the OK button before the Vista " autoplay has a chance to run. The autoplay dialogue field will come up and show the usual; copy files to disc etc., but you can then just close it without worry as the R&R has already received it's "orders" and will continue without problems.  Hope this helps

6 more replies
Relevance 73.8%


I have a problem creating recovery disks for the Satellite L500-126.

I am using the Toshiba recovery disk creator.

The 1st disk is ok.
When I try to make the 2nd disk, the systems stops exactly at 50% of the 2nd disk. and no more reaction from the disk creator.

I tried 2x, and each time i had to abort and throw away the dvd's.

any suggestions?

Answer:Problem creating recovery disks for the Satellite L500-126


You should try another DVD from different manufacturers?
It?s nothing unusual that some DVDs are not fully compatible and that the CD/DVD drives cannot write the data properly?
I had such issue in the past and could solve this testing and using different DVDs.

2 more replies
Relevance 73.8%

My Toshiba Satellite C660-DSC0QE, running BIOS version 1.80, won't boot into Windows any more - it just goes to the dreaded black screen with white cursor.

I've tried a Win 7 system recovery disc, a USB stick with Kaspersky recovery software on it, and even a full Win 7 installation disc, and it won't boot to any of them.

The boot order is set correctly, the devices (optical drive or USB port) do get read, but they never actually boot into them - there's either an obscure error message or it acts like they weren't there at all.

The obvious answer from these forums seems to be to turn off secure boot mode and to then switch the boot mode from UEFI to CSM. Easier said than done - those menu options don't exist at all in my BIOS/CMOS screens.

Finally, I don't see a way in the instructions to get a BIOS update to happen without being in Windows on the PC already - I'm assuming BIOS version 2.00 would have these options.

Any help gratefully accepted!

Answer:Satellite C660 won't boot to disc or USB


I assume you?ve got an white, blinking cursor in the left upper corner.
Is this correct?

Such symptoms appear in case the system cannot find a bootable device (HDD) or in case of memory (RAM module) problems.

First of all you said that you don?t have UEFI / CSM boot mode in the BIOS settings.
So I?m asking you what boot mode settings do appear in BIOS exactly?
Did you search for these settings in the right area?
Usually you should have in BIOS an area (tab) called ?security?.
In most cases there you will find secure boot option but the Satellite C660 does not support such option because it?s too old.
But boot mode (UEFI /CSM) should be available in BIOS. Check the BIOS area ?System settings?

Anyway, as I said above; it could be also an memory issue therefore I would recommend you to check if memory is OK.

4 more replies
Relevance 73.39%

hi every one !! m facing a series problem in G560 laptopshaving preloaded win 7 home premuim 1.)after creating the recovery dvd's using one key recovery software.the automatic recovery system that is one key recovery stops working. it leads to normal boot up of system even after pressing the "one key recovery button" and the hidden partion (O or E). become visible in my computer. 2.) one key recovery button does not works. do lenovo have any solution for this.?? because its a software error if some one want o fix this from service centre they charge upto Rs.2000  

Answer:one key recovery stops working after creating recovery disc in G560 models(india)

Hi Pradeep, i am also facing same kind of problem. In my case when first time i have started creating recovery CD, that time i just stopped in between because that time i don't have enough no of CD. After that i saw that hidden partition 'O' getting visible. Now, the problem is after pressing the recovery button when i am trying to burn the Cad's its showing me error like, "the image not found in the default path". I don't know what to do. I had bought it in Feb.. Now i am trying to create the Recovery CD. Please help out anybody..

4 more replies
Relevance 73.39%

Hello - please bear in mind that I am not technically proficient, but in fairness i don't think one should be.  As the Lenovo doesn't come with a back-up or recovery disc, I obviously need to make up my own.  I thought that the OneKey recovery system would lead me through it (it says it's "easy-to-use"), but right away I'm confused:  what's the difference between "System Backup" and "System Recovery"?  I keep reading the blurb and I've read the "Help" file, but I'm not getting any closer to understanding  The System Backup seems to require 98.9 GB space, which obviously the hidden drive doesn't have.  I'd need a stack of DVD-Rs for this (I was kind of hoping two or three) or a whole new removable drive  -- does this seem right?  But, again, what am I looking for, a System Backup or a System Recovery?  On my old Acer, it used to lead you through this step by step and it was incredibly simple.  Now, it seems the only simple thing is me.  Any patient help would be much appreciated.  Thanking in advance, Adam K.

Answer:completely lost - Creating a recovery disc for IdeaPad Z580 (and OneKey Recovery)

They are similar. One difference is that if the disk is defective you cant use OKR anymore. Thus you can't do any restoration yourself. You will have to send in your unit to Lenovo to have the disk replaced and your system restored to factory default. You don't need a stack of DVD-Rs to save your backup ... System backup files can be saved in an external Hdd drive plus the creation of a Repair DVD disk for startup and restoration purposes.

9 more replies
Relevance 72.98%

Is it possible to view mini disc's on the Satellite C660 laptop disc goes in ok laptop reads disc but nothing shows ?

Answer:Viewing mini disc on Satellite C660

As far as I know the ODD supports 5.25 media and reads disk:
CD-ROM 24x
CD-R 24x
CD-RW 24x
DVD-R 8x
DVD+R 8x

?and write disks
CD-R 24x
CD-RW 4x
HS CD-RW 10x
US CD-RW 24x
DVD-R 8x
DVD+R 8x

1 more replies
Relevance 72.16%


I?ve lost the disk which u restore with. Is there any other way to restore it.

Answer:Satellite C660/C660D - lost restoring disc

Toshiba notebooks can be restored to ?factory settings? on two ways:
1- Using Toshiba recovery DVD
2- HDD recovery installation as described on -

If none of these ways work for you, you must order new recovery disc on

If you have more questions you are welcome.

6 more replies
Relevance 71.34%

When I start to play a disc from the disc drive of my Satellite C660 the tray opens each time.
Who knows how to solve this problem?

Answer:Satellite C660 - Tray of disc drive opens unasked

To be honest i dont understand which tray do you mean exactly.
Can you please tell us which disc do you want to play and can you pleae make a screenshot of this tray.

It will help me to understand what do you mean exactly.

3 more replies
Relevance 70.93%

Does anyone know how to create an ISO from a recovery partition? I'm looking to create a bootable flash drive to install XP on my ASUS 1005HA. (I have Windows 7 starter, but I don't want to pay the 80 bones to upgrade to the full version.) I also have an ASUS 1000HA with XP--and the corresponding recovery partition--that I'd like to use to put XP on the new netbook. Unfortunately, I don't have a USB optical drive (I'm cheap--sue me) and so I need to use the bootable flash drive.

Long story short, I know how to make the bootable flash, but I need an XP recovery ISO to load onto it to allow me to install the OS. Anybody know how I can make one from the recovery partitions?

Answer:Creating Recovery Disc ISO from Recovery Partition

Using a recovery image from one PC to install on another PC with different hardware is not going to work.

Besides it is illegal, we cannot help with that here, read the site rules.

Other Illegal Activities - As you might expect, we don't want anything illegal going on here. Users cannot post hacks, cracks, pirated software, or anything of the like. Furthermore, we do not allow instructions on how to complete illegal activities, such as pirating. Please don't ask for advice on using illegal software, as it will be removed.Click to expand...


3 more replies
Relevance 70.52%

I wanted to upgrade to SSDa crucial m500 to be exact.I'm using windows 8Lenovo T430 But an attempt to create recovery media, I was told I needed a usb of at least 16gb before continuing.I personally do not have a spare 16gb thumbdrive lying around address : create a recovery drive, The screen which says "the drive must be able to hold 16gb, and everything on the drive will be deleted. and I find it such a waste to use a hard disk to use it as a recovery media considering the fact that all data on it has to be erased and I cant really use it for other purpose so I  google in attempt to try and create recovery drive using dvd disc recdisc.exe my question is that would I be able to restore the same original settings and applications as when I bought it when using the recdisc.exe method?? will all the default Lenovo applications be still present??

More replies
Relevance 70.52%

Was I meant to use a CD for startup disc and a DVD for product recovery? cause it didn't indiciate which media to use when creating the recovery disc. I used a DVD for both. Did I do this wrong? I'm on a 3000 J comp. Will I still be able to boot the DVD recovery disc?

Answer:Creating recovery disc on DVD

Hi, I used a DVD also.  I recently used the discs to restore my system.  I checked, and the files on the startup disc would fit on a CD.  The Product recovery DVD had over 3GB of files. Incidentally, prior to restoring my system I put the hardware and BIOS back to what I recalled as the original configuration.  I experienced problems restoring from the both the hard drive and the recovery discs.  I neglected to change my RAM from 4GB back to the original 1 GB, however.  When I did change it back, I was able to successfully restore my system from the discs.  Because of some small problems I may attempt another restore, this time  from the hard drive.

5 more replies
Relevance 70.52%

hi all, got my X200 and super stoked.  i wanted to create a recovery disc, but since i don't have an optical drive, i was hoping to have it backed up to an 8GB usb drive. here's the reason why i'm looking to do the recovery disc.  i want to be able to clone the whole HDD if possible, so in the event if i clean install the Win7 x64 and fails, i would at the very least have something to recover back quickly and without having any issues. i'm open to suggesions... any help would be greatly appreciated. thanks!

Answer:Need Help~ Creating recovery disc

You can't create the recovery media onto an usb unfortunately, as per whatever agreement that Microsoft have imposed during licensing, no laptop companies will have this feature... but you can clone your entire hdd image onto external hdd or usb if you use Acronis True_image 

3 more replies
Relevance 70.52%

Hello everyone!

Thank you so much for the assistance yesterday.

Although the computer mysteriously booted up today without issue, it was certainly suggested I create a Recovery Disc. I've read through the Tutorial and had a few questions:

Why is this different than the Re-Installation Disk from Dell (which supposedly has the files to start Windows) and claims to be a boot disk in itself? (we actually do not have a Recovery DVD made by a store as the computer was ordered from Dell directly).We were nervous about writing over files (in case something goes wrong), I am guessing the answer is simply 'Create a Restore Point'?What is the file that is being written over?I know this Tutorial is very explicit and well presented, but my experience (anywhere, even on MS) somehow the snapshot screen examples never look like what appears on my screen (and that gets me lost very quickly, as I don't know how to read into any of it or make an 'educated' choice)
Sorry for all the questions, but appreciate the info.

Answer:Creating Recovery Disc

Originally Posted by FCUSA

Hello everyone!

Thank you so much for the assistance yesterday.

Although the computer mysteriously booted up today without issue, it was certainly suggested I create a Recovery Disc. I've read through the Tutorial and had a few questions:

Why is this different than the Re-Installation Disk from Dell (which supposedly has the files to start Windows) and claims to be a boot disk in itself? (we actually do not have a Recovery DVD made by a store as the computer was ordered from Dell directly).We were nervous about writing over files (in case something goes wrong), I am guessing the answer is simply 'Create a Restore Point'?What is the file that is being written over?I know this Tutorial is very explicit and well presented, but my experience (anywhere, even on MS) somehow the snapshot screen examples never look like what appears on my screen (and that gets me lost very quickly, as I don't know how to read into any of it or make an 'educated' choice)Sorry for all the questions, but appreciate the info.

The reinstallation DVD will give you Vista like the day you took it home. You lose documents, settings, SPs etc. Again just like its day one
The recovery helps your recover from problems. If it works you have what you had before the problem
Make a restore point, and that is a copy of the OS. Also invest in an external hard drive, update everything once a month. In case of problems, worst case scenario, you lose onl... Read more

11 more replies
Relevance 70.52%

Hi all,I have had my Laptop for about 3-4 years now, and haven't really had any significant problems with it. I was searching my computer for fun because I was bored and had nothing else to do...and I came across a program which seems to have come with my computer. It is called Sonic Recovery Disc Creator. When I bought my computer (from eBay) the buyer didn't give me a recovery disc. I asked him and he said he didn't have one. I want to make one with Sonic, but I am new to the world of recovery discs and creating them! Can someone please tell me, if I was to make a recovery disc, would the software I use backup every single file on my C drive, or just the image (.iso) or whatever it's called. If anyone has any experience with Sonic RDC, could they please tell me how to create one. I don't want to backup every single file on my C drive. I want a recovery disc just like a retail one.I gave as much information as possible, and if you guys need any more, I will be glad to give more details.Thank you to everyone who replies in advanced!

Answer:Creating a recovery disc?

Fire the program up and see, if it works.

25 more replies
Relevance 70.52%

Hellotoshiba laptop, L300/L300D series windows vista home premium, when creating a recovery disc, do you disable the anti virus.Here is a quote from the manual.Quotedo not write to disc when the virus check software is running, wait for it to finish then disable virus check detection programs including any software that checks files automatically in the background unquoteI also have windows defender on this,  not sure about that one.Also it says , "insert the first blank media into the optical disc drive"  how many do you need....Thats about it, i can follow the rest till i get to the "recovery disc creator"

Answer:creating a recovery disc

If it says to disable AV, do so. Nothing dangerous about it.Quotehow many do you need....It'll ask you for next one, if needed.

14 more replies
Relevance 70.52%

I have an aspire7720g, on my previouse laptop there was a TechGuy means of creating a recovery disc on this thing you can feede cd;s in till the cows come home as far as i can see,
Surely there must be an easier way? thanks Al

Answer:Creating a recovery disc

What I do is tailor the system to my preferences, then do an Acronis True Image backup of the configuration and use that as my "recovery" disk.

2 more replies
Relevance 70.52%

Iam Using Windows 7 Home Premium,having Intel core i5 processor and a Ram of 6GB with 500GB Harddisk..

I like make a recovery disc with all the software i installed on the C: Drive like the thirdparty installations also,..and this recovery disc is to be created in the HARD DISK itself with protection,..

Please suggest me any software, may be a paid one below 2000/-,. because iam a embedded developer with lots of IDE installed and its becoming headache for me to install all the software needed if anything goes wrong..

Answer:Creating a Recovery Disc.

PC backup software | True Image by Acronis

10 more replies
Relevance 70.52%

Can anyone give a me a detailed and clear step by step guide on how to create a recovery disc for windows xp. I've been searching the net for hours and I've tried to create the disc using some articles and to cut a very long story short I've got nowhere.

I want a recovery disc so if windows fails to boot up or load then at least I can use the recovery disc to re-install essential files so I can access windows.

Ideally I want a recovery disc that can work on any computer using xp so I don't want to integrate any software or drivers to the recovery disc. I just want the bare essentials.

Please, please somebody help me. Thanks.

Answer:Creating xp recovery disc.

Hi and welcome to TSG!

Is this of any help?

I hope so ...!

3 more replies
Relevance 70.11%


i need a recovery DVD for Satellite C660-2FF. HDD crashed.
Win 7 product key is available.
Who can help? maybe .iso download?


Answer:Need recovery DVD for Satellite C660-2FF

Recovery image cannot be downloaded and if you need original recovery disc you can order it on

2 more replies
Relevance 69.7%

Hi! I have read this article and I have a little question. ----> I'm going to create recovery DVD and after that, I can delete Q: partition normally, can't I ?Message Edited by Quentin on 05-01-2009 11:12 AM


Go to Solution.

Answer:SL500 and creating Recovery Disc

Simply - yes, you can. The recovery discs creator even allows you to do that.

Lenovo ThinkPad T440s (i5-4300U, 4GB, Intel HD 4400, 256GB SSD, WWAN)Lenovo Blog CZ

1 more replies
Relevance 69.7%

I would like to warn everyone on creating a Factory Recovery Disc on Thinkpad. I recently purchased a Thinkpad P51S. I started to create a Factory Recovery disc. using my External Hard Drive. I follow the direction and when it was completed, all my Data on the drive was completely erased.  

More replies
Relevance 69.7%

Hi, I'm new to this forum and wonder whether anyone could offer any advice. I have googled this problem, but there seems to be conflicting advice. I am trying to create discovery discs for my Toshiba Satellite L300. The process starts ok, gets to about half way through disc 1 and then I receive an error message telling me that the floowing file cannot be read

Error code: 020150-20-00000000)

Can anyone please help?

Answer:Problems Creating recovery disc

Hi Jenny2362,
It seems to be a corrupted file that cannot be read by the system, Here's a more official answer but it basically says you need to get ahold of Toshiba.

Error when burning Recovering Media/Back Up disk on W7

The thread is for windows 7 but I think it would be the same for Vista.

I just thought of something, You might want to see if this Tutorial will help you fix the corrupt files,

System Files - SFC Command

Let us know if that works for you.

3 more replies
Relevance 69.7%

I've  got two new Lenovo M78 Thinkcentre's and I can't get a complete set of recovery discs created.
The first machine errored out on the 3rd (last?) media disc; I retried 3 times with all the same errors.
"An Unexpected error occurred (rc=9)" ; after burning and during or after the the Verifing stage, usually 100%.
I tried creating the recovery discs on the second machine right away but I can't get the boot media disc to create; I'm getting the same error on that machine also.
I did notice the second machine's DVD multi-recorder cd/DVD/RW+ DL drive is recognized as a DVD Ram drive. I will re-check the first machines drive description.
How do I get my recovery disc's created when Lenovo doesn't supply them? Since these are business machines used in a business I NEED recovery discs.
Moderator comment: Please don't post the same message(s) in multiple places as it splinters the discussion. Duplicate(s) removed.


Go to Solution.

Answer:M78 recovery disc creating errors rc=9

Sorry about the duplicate posts.I figured it out myself.I switched from DVD-R discs to DVD+R discs and it created the discs ok. 

1 more replies
Relevance 69.7%

I am confused by what a recovery disc/partition is. It's not an install disc ... or is it (just a OEM-modified one)? Is it a simple clone of the HD/main partition? Is it some sort of self-extracting clone?

My Vaio P isn't going to come with a recovery disc or a recovery partition. I want to create one. Do I do this using something like Clonezilla/Acronis True Image? Will the result be different from the discs that would have come with the computer if Sony/the distributor had included them?

Answer:Creating a recovery disc/partition

10 more replies
Relevance 69.7%

I need to recover W7 from a TI image, but when I try to do so with my old TI 10 disc, it says that the image are not TI. I believe that is because that the images were made with the newer version of TI.

I tried to simply burn the TI 2010.exe to a disc, but it will not boot to that. TI 2010 is a downloaded file, so how do I transplant it to a bootable disc?

Answer:Creating A TI 2010 Recovery Disc

The newer version of ATI is ATI 11. If you do have the licenced version 11 with the license key, you can install it on any other PC and make a ATI 11 recovery disk. Use it to restore the corrupt Windows 7 in the other PC, if you think that is the reason. After restoring uninstall ATI 11 in the other PC. (Most software allows you to install it and/or use it on one PC only at anytime)

Most vendors allow you to register your licensed version. You may be able to login to your account to get the key and download in case you have not saved and backed it up, for any eventuality like this.

2 more replies
Relevance 69.7%

Hi, I just bought my Y430 but I am unable to create a recovery disc. I chose "Default Path" when asked to select my source but when I clicked next, a window popped up and said "There is no image on selected path. Please select another image." Why is this so and what can I do about this? Thank you.

Answer:Difficulty in Creating a Recovery Disc

Would you kindly tell us how is software called that you use? Lenovo OKR 6?

//help will save the world

7 more replies
Relevance 69.7%

I have had my E545 running Win 7 for three months. Almost from the beginning I was regularly getting messages that I was running out of space on the Q drive. Four times I have tried to create the recovery discs and all of them have been unsuccessful. I have tried the Lenovo method and generally get a series of flashing lights that just go on and on. I have tried the Windows method and thought I had been successful until I checked the 32 Gig flash drive I was using and it only shwed a few KB of files transferred. On both methids, I have tried to use DVD-R but when I insert a disc, it says that there is no disc present and opens the tray. Anybody have any suggestions on what is or isn't happening? I'm getting tired of getting the messgae that I am running out of space on the Q drive.

Answer:E545 and Creating a Recovery Disc

Hi RErickson,
Welcome to Lenovo Community!
I am sorry to hear that you are facing the issue with Creating Recovery media on ThinkPad E545.

Please try with connecting with USB external DVD drive once.
Please confirm have you done any changes in HDD partition.

Hope to hear back soon.
Best regards,
Hemanth Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

3 more replies
Relevance 69.7%

Hi there. I created a system recovery file that HP offers as a once only thing to do for your PC in case there is a need to do a system restore back to factory settings. So I did this on a 32gig usb drive and after the second attempt it worked. I am now aware that this is a once only thing and cannot be done again according to the HP support page.Somehow a member of my household grabbed that stick tried to put a file on it which of course didnt work because it was formatted for hte HP files and in frustration, formatted the stick, hence wiping all the HP system recovery files on itI would like to be able to recreate it and this time put it in a safe place! Please advise! 

More replies
Relevance 69.7%

I just bought a T400 that came with Windows Vista as well as a "down"grade to XP.  I am curious as to whether or not the XP installer will delete the Vista partition on the hard drive as well as whether or not I can create a system recovery disc for Vista in case for some weird reason I ever wanted to go back.


Go to Solution.

Answer:Creating System Recovery disc

THe XP discs will remove the Vista restore partition. Create the Vista restore discs before running the XP discs.

______________________________________________________T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.T400 2765-T7U Windows 7Registered Linux User #160145FYI: I am not employed by Lenovo

2 more replies
Relevance 69.7%

I have a Ideapad Z510. I will be deleting all the partitions from the hard drive, thus I will also lose the ability to recovery my system to factory defaults.  Is there a way I can create a recovery USB or a recovery CD for the OneKey recovery? If possible, I would like to create an ISO image instead of burining to a CD... 

Answer:Creating a OneKey Recovery Disc or USB

I'm not sure if this will satisfy your needs.

1 more replies
Relevance 69.29%

Apologies if this is the wrong subforum:

Being the idiot I am, I changed my WIndows Login password and since I use very long passwords, I have no idea what I changed it to. Guessing is out of the question.

So I powered on my laptop while holding the 0 key, which brought me to the Windows Boot Manager screen. I pressed F8 on Windows 7 for advanced options and opted for 'Recovery Mode' as I have used this in the past to install the OS from scratch.

It asks me to select a keyboard layout and then enter my username and password to procede with HDD Recovery. It is this lack of password which is the reason for recovery.

Any advice on what I can do?


Answer:HDD Recovery Issue on C660 Satellite

>It asks me to select a keyboard layout and then enter my username and password to procede with HDD Recovery. It is this lack of password which is the reason for recovery.
On this step you must enter your Windows login name and login password. Without right password you will not be able to start HDD recovery installation.

There is second option to install recovery image. You can do it now using recovery DVD. Have you created it using preinstalled Toshiba recovery disc creator?

4 more replies
Relevance 69.29%

I removed the operating system from the C drive in my laptop and now i want to use the HDD recovery to re-install the recovery again
Can I know the right way to make this!!

Answer:Satellite C660-172 and HDD recovery installation

I don't know how you have removed OS from partition C and what have you done exactly and I?m a little bit sceptic this will work but you can try it anyway.

Do it as described in follow document -

5 more replies
Relevance 69.29%

Hi there,

Sorry to bother you but I need some help if possible.
I am trying to restore my laptop to factory settings and I am pressing f8.
However I get all the system recovery options but no Toshiba hdd recovery option.

What am I doing wrong?

Answer:Satellite Pro C660-1nq - cant access HDD recovery

>What am I doing wrong?

After pressing F8 button, choose Repair my Computer and in the new menu you could choose HDD recovery as described here:
[How to recover a Toshiba notebook with the HDD recovery procedure|]

4 more replies
Relevance 69.29%

I ordered a set of 2 Toshiba recovery CD's and received them yesterday in order to fix this laptop from a Windows breakdown...


The problem arising at start up is that Windows 7 isn't starting up plus that the hard disk doesn't show in the BIOS (the DVD-drive does) and after the boot sequence the following message comes up: ?Reboot and select proper boot device or insert root media in selected boot device? Someone suggested the drive is broken or the cables to the same detached or lose.

The owner says, that the error first appeared after McAfee offered to "remove 15 errors found on the disk". The laptop has never been opened.

When running the recovery CD 1 the boot sequence starts the recovery but initially shows two pop-ups that indicate that the hard disk cannot be found.

First error message - ERROR: IOCTL_DISK_GET_LENGTH_INFO \\. \PHYSICALDRIVE0 The device is not ready.

Second error message says something like - There is no access to disk #0 or the RAID configuration isn't correct!

After accepting both messages the prompt hands out the error that also appears in this thread...


...and stops at this line...

X:\ windows\ system32 >

...reporting that the recovery failed.

I have fooled around with the advices in this thread...

[ Read more

Answer:Recovery CD's do not recover Satellite C660-1WN

(...continued from first post...)

Left to be said is that I also - before I ordered the recovery CDs - ran the second diagnostic DOS tool in the first table to check the disk and got the following report...

- HDD power cable is not properly attached to the HDD

- HDD interface cable is not properly attached to the HDD

- HDD master-slave setting is incorrect

...and equally that no disk could be detected.

My question is now..., what is wrong here? Is it the physical disk that might be the problem? Is it the software? MBR? Can the latter be restored by some command in the prompt? If, then how? Would it be easier to erase the whole disk and then use the recovery CDs? Or won't this work since the recovery CDs can only work with the recovery information on the disk (I assume that this information is only physically on the disk not on the recovery CDs, isn't this correctly understood)?

I am looking forward to any input and help. Thanks in advance.

4 more replies
Relevance 69.29%

I need to file HDD Recovery how obtained

Message was edited by: Rozeno

Answer:Re: I need recovery file for Satellite C660-2FF

All you can do is to order new recovery disc.

You can do this on

2 more replies
Relevance 69.29%

Hi there,

I'm hoping someone can help me or knows what to do. I have Satellite C660-15r it was turned off properly but when put back on it came up with start windows normally as if it has been interrupted, I clicked ok to that but instead of loading it has gone to do some sort of recovery only it hasn't been able to complete this and instead has said there is nothing to recover.

It is know stuck at this and will not go any further says to get system admin to log in however its not allowing to log in or do anything apart from shut down and restart, I have been trying to factory reset but it will not work at all I have tried many attempts with 0 and other options i have been told this doesn't work but I can get up f2 and f8 on load up all that works ok but I cannot find any option to be able to factory reset. it gives me options to recover but they take me to the same screen with no improvements and safe mode will not work.

I hope someone can help me I will be so grateful.

Thank you in advance.

Shell :)

Answer:Satellite C660-15r stucks and no recovery possible

At first I must say that recovery option is available if notebook has ?factory settings?. After reading your posting I don?t know if you still use original OS installation that you got with your notebook or maybe OS preinstalled on your own.

I presume you didn't create recovery media (DVD) using preinstalled Toshiba recovery media creator, right?
In your situation usage of recovery disc could be easiest way to fix this and install original recovery image.

Can you please post exact notebook model?

3 more replies
Relevance 69.29%

Hi everyone !
I have Toshiba Sattelite C660-1J9 laptop, and it's been working fine - until a day my HDD died. Now it's producing some weird sounds on startup, and no HDD visible in BIOS. It's not a problem for me to buy new HDD and replace it, but I'd like to restore licensed Windows I had with laptop - so I need to place recovery partition on new HDD somehow. Is it possible and where I can find this recovery partition image ?
Thanks in advance !

More replies
Relevance 69.29%

I'm eager to set win xp instead of current vista on Satellite L350 -17Z because some soft is not stable and faults, while under xp on desktop I had no problems. XP Compatibility mode doesn't solve this.

So I decided to do it in a cruel way as a notebook is new and hdd nearly empty, besides I have got used to xp. Still I tried to make a recovery, using TOSHIBA Recovery Disc Creator.

But?*during burning DVD there is a fault and message about some problems with calibration. I tried few disks - same result.

Answer:Satellite L350-17Z: Recovery disc creation issue - problem with calibration

Hi Snen,

It would be interesting to know what CD/DVD drive you have. Maybe you should try to update the firmware of the drive. For some Toshiba and Pioneer drives the website shows a firmware update. It?s worth a try! > Support & Downloads > Download Drivers

And what kind of DVDs you are using for creating a recovery disk? I have good experience with DVD-R types and I use it from Verbatim.

2 more replies
Relevance 68.88%

I have a new E565 running Windows 7 Pro. I used the disc burning executable that created a set of recovery DVDs for itself, tested them, and they worked to "recover" the new notebook. Although I have these, I did not opt to remove the factory recovery partition. This way I will have 2 options to recover in the event of a mishap. Now I am seeing a low disc space warning on the Recovery partition. Would it have cached the files being burned to the DVDs on that partition? If so, can I erase them to rid the notebook of this warning? How could I identify the correct files to be removed? I see some of the files on that partition are dated the day I made the recovery discs.  I could not find this info searching the forum before posting.

More replies
Relevance 68.88%

Toshiba Laptop Satallite series L350VistaTrying to create the recovery discs (2)On disc 1 right at the end an error message has appearedError reading file HDDPREP\boot|boot.sdrError code 020150-20-00000000Tried a 2nd time same error came up.Disc 2 downloaded no problems.Any ideas what this is all about. Laptop brand new purchased Thursday.

Answer:Creating recovery disc Toshiba Laptop

Go back to the supplier about it

5 more replies
Relevance 68.88%

I would like to create recovery disc from hidden partition. Is it possible to leave unnecessary software or I have to burn the whole partition? Thanks in advance! 

Answer:T61 Hidden partition and creating recovery disc

I would like to have the minimum number of DVDs. Can I use 1XDVD DL instead 2xDVD for Vista?

5 more replies
Relevance 68.88%

In two days, (Jan. 2nd) I am receiving a three year old used HP Pavilion dv7-2173cl Notebook which was upgraded to W7 Pro just prior to shipment. I have never acquired a used laptop. Thus I am cludeless on what to expect about creating recovery discs. Is it possible?

If not, what is my alternative in having some sort of resource in recovering OS in case of system collapse/malfunction? I have the implied understanding that upgrading was not through OEM discs(meaning, done online).

BTW...should I have posted this in Seven forum?

Answer:Creating Recovery disc....on upgraded used laptop

OK, I just received this reply from seller:

"you can make a backup disc using win7 tools. the os came from an oem hp disc and windows is activated.the procedure is the same for a used computer as with a new computer foe backing up just follow instructions."

I am not sure I understand this statement.

5 more replies
Relevance 68.88%

and repair discoki am finally beginning to actually follow manufacturers recommendations and ordered an external HDD for this cheap piece of crap Laptop (not that i didn't want to before)[it is a money income financial prob]anyway; how do i properly create a recovery repair and restore DVD for this OS Windows7home PREMIUMi'm using a double layer single sided dvd this time 8.5GB disc instead of the single layer 4.7GB discs (sets of 2 or 3) that i messed up once and have two viable recovery set versions (at least):)lol

Answer:creating recovery back up disc on dvd restore

this cheap piece of crap Laptop... How would it be if you provide details of said laptop and any other details that you might think are important such as what you have done to date etc.

7 more replies
Relevance 68.88%

In two days, (Jan. 2nd) I am receiving a three year old used HP Pavilion dv7-2173cl Notebook which was upgraded to W7 Pro just prior to shipment. I have never acquired a used laptop. Thus I am cludeless on what to expect about creating recovery discs. Is it possible?

If not, what is my alternative in having some sort of resource in recovering OS in case of system collapse/malfunction? I have the implied understanding that upgrading was not through OEM discs(meaning, done online).

Answer:Creating Recovery disc....on upgraded used laptop

Easiest is when you make an image.

Imaging with free Macrium

9 more replies
Relevance 68.88%

new hp windows 7I'm trying to create recovery disc and I started it and didn't get the dvdrin fast enough and it started,you can't stop it once it starts.So after it copied the partition or tryed to.I started and put the dvdr in this time but I wonder if I didn't ruin thepart of the drive I need to make the recovery disc.How can I check to see if the dvdr I had in there has the informationI need in case down the road I need it?Would I just put the dvdr in the computer and open it at the hard drive?Maybe see the files there?I had w-xp before and I had no trouble making recovery disc there. 

Answer:hp windows 7 creating a recovery disc problems

Start over...Blank DVD's are cheap....

4 more replies
Relevance 68.47%

Is it legal to use another laptop to create a recovery DVD and use it on the another laptop of the same model.
Satellite C660 1J2

Answer:Satellite C660-1J2 - can i use the recovery disk on another notebook


Purchasing an Toshiba notebook with an preinstalled Windows 7 system, you have reached automatically one Win 7 license.
So you can use this Win 7 on one notebook.

1 more replies
Relevance 68.47%

I have ordered the recovery media for my Daughters laptop. Does any one know if this returns it to factory settings including pre installed software and drivers as the e-mail just says Windows 7.


Answer:Satellite C660 - question about recovery media

> Does any one know if this returns it to factory settings including pre installed software and drivers
Yes. After recovery image installation notebook will have original ?factory settings? as on first start after purchase.

3 more replies
Relevance 68.47%


I require the recovery media for a Saellite C660 1F1. If any one would know where I could download or purchase this I would be very great full.


Answer:Satellite C660-1F1: Where can i purchase the Recovery Media


Almost all threads in the ?Toshiba Product Recovery forum? contains this link to the page where you can order a recover disk for a Toshiba European notebook series ;)

2 more replies
Relevance 68.47%


A month ago I purchased a Toshiba C660-1FE. After three weeks my HD broke down. I bought a new HD from Western Digital and replaced the broken HD. As I did not make an recovery image of my HD, I had to order the Product recovery discs off the Toshiba website (3 discs, of which disc 1 and 3 were the only one's required for installation).

Now, I have the problem that my laptop keyboard does not work. I am currently using a USB keyboard and mouse to replace my keyboard and touchpad of the laptop.

The laptop keyboard works fine in BIOS. Therefore, I hope it's just a driver problem.

I have:

tried finding and installing lots of drivers on from the toshiba website, no result.
tried changing settings in the bios (usb enable/disable).
tried to fix the problem by re-installing the entire computer again several times.

The keyboard seems to work until windows loads. When the system is starting up I can press caps lock and num lock and the green lights come on. This all stops working once the windows startup symbol appears.

Perhaps a second problem in the device manager: under the display-adapter, 2 subcategories have exclamation marks: it says Mobile Intel(R) 4 series express chipset family twice! I can't seems to fix these with any drivers I can find either. When I check the settings I have this message (google translate since it was in dutch):

+The digital signature for the drivers for this device is required, can not be verified. Possible after a rec... Read more

Answer:After Recovery with CD Satellite C660-1FE keyboard does NOT work


Keyboard works in BIOS? this means that the keyboard hardware should be ok and the connection between the motherboard and keyboard is established.

So what could be wrong? Keyboard driver?
Hmm? the keyboard driver is a part of the Windows OS and is installed automatically while OS installation?
I would recommend following:
Go to device manager and extract the point Keyboard.
There you should see something like ?standard PS/2 keyboard?
If you will see a red cross near this device, then this means that the keyboard is disabled.
Usually you should be able to enable this again (in device manager).
If there is no red cross, then I recommend deleting this keyboard from the device manager list?then reboot the notebook. Usually the OS should recognize the removed device automatically and should install the driver too.

Check this.

By the way: it could be possible that you have received a wrong Recovery disk? this could explain the issues after the recover procedure?

3 more replies
Relevance 68.47%

I have a trojan on my Toshiba Satellite Pro C660-21f, i no longer have the discs available to reformat the laptop.

Is there any way i can do it without?

Answer:How to reformat Satellite Pro C660-21F without recovery discs?

Can you install recovery image using HDD recovery installation (F8 at start-up)?

2 more replies
Relevance 68.47%

I have tried to restore a Satellite C660 to factory settings due to it be extremely slow to start up.

Using the Toshiba original recovery discs the process gets partway through and then gives the following messages...

Error restoring image
The device is not ready

ERROR: ImageX could not apply Win7 V:\HDDRecovery\SWImg\15489XSP.swm Index 2 from HDD to C:!

Can anybody advise?!

Answer:Cannot install recovery image on Satellite C660

Unfortunately there is no some ?workaround? to force recovery image installation to run properly.
All you can do at the moment is to set BIOS to default settings and try to use recovery disc again.
Be sure disc is clean.

Do you use recovery discs for the first time?

8 more replies
Relevance 68.47%

Hi folks,

Posting this question for my neighbour as he now has no internet access as laptop not working - Satellite C660 running Win7.

When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Tried to boot from Win7 DVD (Pressed F12 to get to boot options & changed to DVD), can hear the drive trying to access the dvd but then get the message 'failed'. Win7 DVD works in both my laptop and desktop pc's.

Any ideas.

Thank you


Answer:Satellite C660 Won't boot from HDD or recovery disks

> When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Possibly the HDD is dead.
You ca try to power up the unit and press F2
Now you should be able to access the BIOS.

If the HDD isn?t listed on the first BIOS page, then this means that HDD isn?t recognized by BIOS and this means that HDD is faulty.

7 more replies
Relevance 68.47%


is there a way to make the recovery disks install win7 x32 instead of x64 (Satellite Pro C660-2JR)

Answer:Recovery disks creation for Satellite Pro C660-2JR

If your notebook was delivered with 64bit version you can create recovery disc for this preinstalled version only. With other words, recovery image saved on recovery partition will be saved on empty DVD disc. Nothing more than that.

If you want to use 32bit OS you must check if your notebook model is supported for it and install own version.

2 more replies
Relevance 68.47%


I have the Toshiba Satellite C660-10D and did not copy the recovery ye had problems with the recovery partition and I lost.

What I can do?

Answer:Satellite C660-10D problems with the recovery partition

You can order a new Recovery disks here:

2 more replies
Relevance 68.47%

Ran the recovery option on a C660 laptop from the hidden HD to set it back to the factory built but the re-install failed to complete correctly, now the hard drive as also failed
I can't find the recovery media to rebuild onto a new HD so are the recovery media still available to order as all the links I have found are broken on the Toshiba site

More replies
Relevance 68.06%

Apologies for being totally ignorant re laptops. While I already have a Dell Home Computer, I have recently been given a new Sony Laptop(Vista VGN NR38s) It looks a really nice piece of kit but I am a little disappointed with the guidance notes that have come with it , which are not user friendly to beginners.Firstly : it says its important to create recovery discs . It then goes on to tell you what you CANNOT use as discs !!!! eg Blue-ray, DVD-RAM, CD-R or CD-RW. It then says to check out the User Guide to find out 'which types of media your optical disc drive supports' . Well I'm afraid there are reams of instructions which I do not understand. Can anyone simply tell me A) WHAT DISC SHOULD i USE AND B) any recomendation as to what I place on my desktop screen before creating the restore disc.

Answer:Creating a Recovery Disc for Sony Laptop VGN NR38

If they dont recommend cd-r what about cd+r,or try both,they are cheap enough.

6 more replies
Relevance 68.06%

Hi all,
After seeing a post from around a year ago about recovering Windows XP Media Center Edition, I feel compelled to ask a question related to that.
As you can see from my profile, I bought an HP Media Center Edition 2005 PC. Now, it came with a recovery partition, yes. What I want to know is how to create XP recovery discs from my current PC in case something fails. This is not to be differentiated from the HP Recovery Discs that I made after getting the computer - those do not have the XP operating system ONLY, they only give you the option to reformat your computer and restore it to "factory condition" - which is not what I want to do. What I want to do is to create operating system recovery discs which I can use to repair/reinstall Windows XP Media Center. I tried calling up HP to ask them for it, however they said that they no longer give out OS discs, only "recovery" discs.

Thank you for your help.

Answer:creating windows XP media center recovery disc

11 more replies
Relevance 68.06%

I am going to create a System Recovery Image for my laptop. Should I use Discs or a USB flash drive (memory stick)? If I use a USB flash drive, how many GBs do I need? 

More replies
Relevance 68.06%

Toshiba Laptop Satallite series L350Vista Home PremiumTrying to create the recovery discs (2)On disc 1 right at the end an error message has appearedError reading :file HDDPREP\boot|boot.sdrError code 020150-20-00000000Tried a 2nd time same error came up.Disc 2 downloaded no problems.Any thoughts please?

Answer:Problems Creating recovery disc Toshiba Laptop

click here

2 more replies
Relevance 68.06%

Hi all,

I have been trying to creat recovery discs for my L300 but after a 1-2 mins the programme stops and says "please check if the disc is scratced or dirty, if so, try again with a new disc" error code 0E01B5-26-2A030C00,

I have tried this lots of times with lots of different DVDs over the past few weeks but this keeps happening!

The machine is only a few weeks old and running Vista home premium any advise please as Im stuck.

Thanks for reading.

Answer:Satellite L300 - recovery disc creator error - disc is scratced or dirty

Hi mate

I think you used simply not fully compatible and supported disks.
In my case I couldn?t create the recovery because the CD/DVD drive was not able to handle it.

Fact is that many CD & DVD disks supports different standards and properties and in many cases the CD/DVD drives have many difficulties to handle the different disks.
I think you should simply test some DVD-R disks.

I uses DVD-R and was able create the recovery disk.

8 more replies
Relevance 68.06%


I have a laptop from a client, that is a Toshiba Satellite Pro C660-239, and i'm having a strange issue.

The original hard disk failed, and as the laptop is out of warranty, we bought a new hard disk, and ordered the recovery media to this model, from our local toshiba repair assistance.

After the setup copied the files to the disk, the imageX fails when restoring the image files with the error:

"the file or directory is corrupted and unreadable".

The hard disk is new, and i tried also with more 2 hard disks, and also with an external cd-rom drive.

I talked with the support from the local repair assistance, and they told me this occurs because the new hard drive ins't compatible with the recovery media?!

One of the new hard disks i tried, was the exact same model than the original hard disk, and the error still occurs, so the hard disk can't be the problem.

Is there any change of the recovery media is corrupted?

Could also be a motherboard problem?

Thank you

Answer:Satellite Pro C660-239 - Error restoring from recovery media

> Is there any change of the recovery media is corrupted?
Of course this is possible.
In case the HDD is OK, the recovery media could be corrupted.

>Could also be a motherboard problem?
I don?t think so?. I presume the HDD is recognized in BIOS properly and the error message says something about corrupted directory. I guess the disk directory is meaning and I think media should be replaced.

2 more replies
Relevance 68.06%

Hello all,

I have a Toshiba Satellite C660. I am trying to restore the laptop to the initial condition by the simple HDD Recovery. I have lost my old recovery disks. After completing first few initial steps, it goes to 'finishing installation' page and then gives an error message. After clicking to the dialog box 'ok' it resumes as 'Finishing installation' again. And now it has been almost 2 hours. It is still there. No improvement. What should I do ?

If I turn off the computer will my windows be completely destroyed?

More replies
Relevance 68.06%


i have made the 2 toshiba recocery media disks
i had a virus on my laptop so i i placed the disks in my laptop

i did the following:
- placed disk in laptop
- restarted it
- booted from dvd
- followed instructions
- then it got to copying 2 of 9
- then error: copy of splitpart or crcs failed

can anyone help?

Answer:Re: Satellite C660 - recovery media error - CRC failed

I?m afraid there is no help. Something must be wrong with recovery DVD.
Do you use it for the first time?

5 more replies
Relevance 68.06%


on the laptop TOSHIBA C660, replaced the hard drive and, as a fact, the OS flew down (Windows 7 SP1 HB x 64).
Installed not licensed, there was no way out, on the Microsoft website, to download the image, the key from the laptop is not suitable.

Not a licensed image, there was no desire to put, the assembly is an assembly, naturally installed such an operating system behaved badly, buggy.

Done, and now the laptop does not work.
In the service center installation of OS and drivers costs 3500 rbl.

Offensively. So I'm looking for help on the forum.

Please, kindly request help. Thank you.

More replies
Relevance 67.65%

Hi there,

Brand new Toshiba Satellite L500-11V, first thing create the TOSHIBA Recovery Discs, disc 1 no problems but disc 2 never finishes it gets half way through and just stops. Even left it over night and nothing!!!

End up quitting the program and starting again, i now have 4 copies of disc 1??!!

Any ideas people??
(also fully up to date with windows updates)

Many thanks


Answer:Satellite L500-11V - Recovery Disc Creator crashes on disc 2

Windows updates are not relevant for all this.

Which empty medias do you use, DVD-/+/R/RW?

3 more replies
Relevance 67.24%

How do I make a recovery disc, not to backup files but completely 'reset' the computer, on my Sony VAIO laptop which has Windows Vista Home Premium? I have been searching all over for a solution and so far they all involve going to the start menu then recovery subtree; but I never see any thing of the sort. Anyone know of a solution?

Answer:Creating a Recovery Disc on Windows Vista Home Premium
This is an excellent site. Be sure to burn as an ISO disk

2 more replies
Relevance 67.24%

I have a brand-new Satellite Pro C660. It worked fine for a day, now it won't load windows. I didn't get around to creating the recovery disks as I've only had it a few hours (yes, yes, I know, should have been the first thing I did). All the data is present (but backed up to USB just in case) and I can see the HDDREcovery folder with all data intact. However, I can't run the app to create recovery disks. Does anyone know how to extract the images and create the media using only the command prompt? (I can get into command prompt by booting from a friend's Win 7 disk). All boot options from the laptop's own drives fail. It says "Windows Failed to Load", and I try Startup Repair but it doesn't find any errors. Any help/thoughts on this will be much appreciated!

Answer:Re: Satellite Pro C660 - How to make recovery disk with command prompt?


It?s not possible to create recovery disk with command prompt. You have to use the Toshiba recovery media creator on Windows.

Now it?s too late for you but you can order such a disk here:

1 more replies
Relevance 67.24%

Over a year ago i have changed to windows 10 (not aware that my laptop is not suitable for this)
It worked fine untill Microsoft started the Windows10 anniversary upgrade 1607.
each time this will result in unbootable system and in need of external recovery to window 10 version 1511.
blocking updates is not simple in Windows10.
I would like to revert to window 7.
The harddisk is error free and there are 4 partitons available:
Partition 1: System 399MB
Cannot use this to parttion install official windows7 from microsoft
Partition 2: Windows 232MB Primair
Partition 3: 786MB OEM reseverd
Partition 4: Data 232MB Primair

pressing 0 at startup does not reset to the original sw

Help appreciated,


More replies
Relevance 67.24%

Strange problem. My Satellite C660D-1FM was doing a bunch of updates from Microsoft (hadn't done any updates for ages as it was used by my daughter and not connected to the internet) and after they had completed it rebooted and I got the Toshiba splash screen and then nothing. Holding F8 gives the same problem, tried holding the '0' key while powering on and that was the same. Connected an external monitor and it's the same. I can get into the BIOS and everything looks fine.

So, thinking the hard drive might be faulty I fitted another hard drive and fully installed Win7 from a Microsoft DVD (SP1 and all updates) and everything works. I then thought I'd try and restore the laptop to default factory settings using the Toshiba recovery DVD's which Id created. All worked fine during the install, all 3 DVD's installed and it went through the setup procedure, laptop got to the end when it wanted to reboot, rebooted and now back to the same error - Toshiba splash screen is ok but then it just goes blank. To convince myself I wasn't going mad I then re-installed Win7 from my Microsoft DVD and it installs fine, does all updates and has worked all day today with no issue.

Anyone any idea what's going on?

Answer:Satellite C660 - blank screen after recovery image instalation

Hmmm... something like this should not happen.
Do you use recovery discs for the first time?
Have you noticed the same result on both HDDs?

Problem is that there is no much to do about that and there is no way to change anything while recovery installation runs or later when windows setup is in progress.

Try to set BIOS to default settings and simply try to install recovery image again.

3 more replies
Relevance 67.24%

So is the data on D safe if I use recovery?


Answer:Re: Satellite C660/C660D will using recovery erase data on D partition?


From my knowledge using Recovery Disk would format the whole HDD and all partitions would be created again during this process.
This means that your data on D partition is not safe.

But from my experience the usage of HDD recover would format only the system (C) partition? not quite sure if this applies to all the Toshiba notebooks so possibly you should test this first time? in such case would recommend backup the data in case D partition would be erased.

2 more replies
Relevance 67.24%

Hi all

Just a query
My GF turned on her laptop Satellite C660 series and it would not boot up, we tried to initiate the recovery sequence from the recovery partition but kept getting the error that was on boot up (the error was telling us a USB device had been unplugged).

As you probably guessed she never made the back-up discs when prompted, all I could think of was using a win 7 disc and reload that way then try and make the recovery discs after (I didn't activate)
so win 7 was installed nicely and all drivers sourced that was all last week.
Now for the crunch , the recovery partition is there can I now make the recovery discs and install from those , the win 7 I installed will soon require activation
Any ideas?
Thanks in advance

Answer:Satellite C660 - recovery partition is there but can I make back up discs?

After own OS installation you cannot create recovery disc anymore and you can not install recovery image using HDD recovery option (F8 at start-up).

Best thing you can do now is to order original disc from Toshiba and use it for recovery image installation. It is definitely easiest way to have ?factory settings? again.
You can order it on

3 more replies
Relevance 67.24%

Please can anyone help. I tried using my recovery disks to restore my notebook when it kept failing to start properly. The disks did not work so I purchased a set of disc from Toshiba on this website. I still have the same problem.

Is it the hard drive failing or something else?

If I purchase a new hard drive will the recovery disks work if the hard drive is not exactly the same as the one that came out?

Answer:Satellite C660 - recovery disk fails error 1117


Did you think about the HDD?
It could be a HDD malfunction that does not allow you to install the system.

I recommend checking the HDD for some possible issues.

There is a nice tool called Drive Fitness Test. You can use it for HDD check.
Google simply to get the software.

3 more replies
Relevance 67.24%


1st time forum poster so be gentle please!

My mum has just brought a Toshiba laptop and it's pretty decent to be fair. Taking a quick look at it though i noticed the recovery partition (that comes with most laptops now) is labelled "D:/Data and is 232GB in size. Seems a bit on the large side for me and wondering if it is incorrect?

Have got a screenshot and if someone could confirm either way i'd be most grateful. Can i attach screenshots?

Thanks in advance


Message was edited by: Rzoo89

Answer:Satellite C660-195 - recovery partition labelled "D:/Data" and seems large

Please see the screenshot -

2 more replies
Relevance 66.83%

I am posting this because the superficial info that came with my new N580, related to creating a System Recovery disk, was misleading and incomplete.    This info led me to try to create a bootable USB flash drive, which would not work.    See this link:   The link is mostly about Restoring Windows 8, but the best part is the way to create a bootable System Image Recovery Tool on a CD or DVD.   For some reason Microsoft does not mention this method in the same way it mentioned creating a bootable USB drive.   The method involves using the Windows 7 File Recovery utility (included in Windows 8, but thoroughly hidden) to create what the utility calls "a system repair disk".   This disk can often be used to boot an improperly cloned Win8 HDD and get into Win8 when the HDD itself can't be booted.      This is one of the first things a new owner of an N580 running Windows 8 should do before anything can go wrong.

More replies
Relevance 66.42%

This is my second attempt to recovery using the hidden image. The first attempt hung at an earlier point Loading Windows 7 ;( However on this attempt it has been over an hour on the "Setup is starting services" screen with a moving light under it.

Does anyone have any reasonable idea how much time this process takes? Thanks in advance.

Answer:Satellite C660-1F1 Toshiba HDD Recovery "Setup is starting services" hang?

Powered off after 2 hours.

Seems that it could be BIOS version currently 1.2 needs upgrade to a more recent version so I'll have a look at that. Also possible issue with bootrec maybe.

I'll update later :)

3 more replies
Relevance 65.19%


I have a Satellite U400 (few years old), and I never created the recovery DVD.
Now I want to do it, but for some reasons, when I launch Toshiba recovery disc creator, nothing happens...
The partition with the recovery files is there, as well as the folder HDDRecovery. I did add some files to this partition, could this be the problem ?

Thanks for your help.

Answer:Satellite U400 Impossible to create recovery DVD with Recovery disc creator

>I did add some files to this partition, could this be the problem ?
No. if you didn?t change partitions structure this should not be the problem.

Question is: does Toshiba recovery disc creator start or not? If you cannot star this tool it has nothing to do with recovery files.
Can you find this file - C:\Program Files\Toshiba\TOSHIBA Recovery Disc Creator\TRORDCLauncher.exe ?

4 more replies
Relevance 65.19%

I just purchased a brand new laptop and have realised that it didn't come with a recovery disc or a recovery partition on the hard drive.

Just wondering if my hard disc crashes how am i supposed to reinstall windows?
The laptop i bought is a Toshiba satellite L500 and is only a few weeks old.

If anyone could help on the subject would be very much appreciated.

Answer:Satellite L500 - No recovery disc or recovery partition - How to reinstall?


Normally if I buy a new notebook or other product I read the user manual firstly. So I would recommend that you should the same before you ask different questions.

The point is that you have to create a Toshiba recovery disk yourself. Therefore start the recovery disk creator that is preinstalled on your notebook and follow the screen instructions. I recommend a high quality DVD-R medium to create this disk.

Furthermore you can reinstall Windows using the HDD recovery option. On the second partition you can find this folder that contains an image of factory settings and you can start this feature if you go in advanced boot menu and select ?repair my computer?. This is not a special partition, only a folder where the image is stored.

HDD recovery procedure is the same as Toshiba recovery disk. You get back factory settings too but the recovery disk wipes the whole HDD. The HDD recovery only the first partition.

By the way: Normally you did get this message:

+your system is equipped with hard disk recovery system. if you need to repair+
+your computer by restoring it to original factory state, you can do it directly+
+from harddisk (press F8 when you boot your computer, choose "Repair your computer"+
+and follow the menue instructions) or create a bootable Recovery Disc Medium for this purpose.+

+Toshiba recommends you to create Recovery Disc Medium using the "Toshiba Recovery Disc Creator" to ensure+
... Read more

2 more replies
Relevance 63.55%


Going to purchase Satellite L70-B-119 laptop
I will need to create recovery disk
Should i use usb 2 or usb 3 formatted at fat 32
what size gb usb do I need for this machine
alternative to this will be the satellite L50-B-1NL
would this be the same size usb

[email protected]

Answer:Satellite L70-B-119 - creating recovery on USB flash

I don't have these notebook models but on my Satellite U940 with Win8 I have used 16GB USB stick.

When you start Toshiba recovery creator tool you will see information about recovery image and which USB stick you can use. In my opinion recovery image is between 12 and 14 GB so 16 GB USB stick will be the right one for you.

2 more replies