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Recovery disk Creator & data partition won't work - Satellite L300

Question: Recovery disk Creator & data partition won't work - Satellite L300

My niece asked me to re-install her Toshiba Satellite L300 laptop, because the windows installation is rather buggy. She didn't have a recovery disk. Using Toshiba's Recovery Disk Creator I tried creating a recovery disk.

However, the program wouldn't start. Checking the directory of the program, it would seem that the program simply isn't there. Afterwards, I checked the data partition of the laptop.

There was a map with HDD recovery. However when using Windows' advanced boot (F8 before Windows startup) there was no choice of repairing the notebook. They only choices were the standard windows options (Save mode, normal start, etc.).

In short, it seems impossible to re-install the notebook with the current information at hand.
What would be the next course of action? Is it possible to order a recovery CD from Toshiba?

Another niece has the same notebook, would it be possible to use that notebook to create a recovery disk?

I'll appreciate and look forward to your reactions.

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Preferred Solution: Recovery disk Creator & data partition won't work - Satellite L300

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Recovery disk Creator & data partition won't work - Satellite L300


It looks like something has been changed on the HDD?
However, fact is you?ve no Recovery disk and you cannot use HDD recovery option.

This means you need to order a new Recovery disk from Toshiba.

You can do this here:

PS: one tip? if you would use a search option of this forum, you would find the right answer too ;)

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Hi All.

Satellite Pro L300-152, Vista 32 SP2.

This laptop was given to me to try to repair (another instance of Vista comitting suicide).
Having recovered the system (no re-install was required), I would like to create a recovery disk set for the owner.

However when I try to run the 'Toshiba Recovery Disk Creator' I get an 'Error' window with the following message 'An unexpected error ocurred. Please quit this application and restart it. ( Error Code: 1100C8-48-00000002 ). Naturally restarting the application generates another identical message.
Does anyone know what might be the cause of this error and how I might create a recovery disk set for this laptop.

Take care all.


Answer:Recovery Disk Creator Error Code: 1100C8-48-00000002. Satellite Pro L300-15


Usually this error message appears because of not compatible CD or DVD.
I think you should firstly check if there is an ODD firmware update.
On the Toshiba European driver page you could find firmware updates for different CD/DVD drives.

You should check your CD/DVD drive and if an compatible firmware would be available, then you should update this
If there is no firmware update, then you have to try different disks from different manufacturers in order to create a recovery disk,

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I have created my recovery disk after buying new Toshiba A300-1G5 model laptop. That recovery disk is damaged now.
I have tried to make 2nd set of recovery disk, but the application is not working.

error message comming "---- orisetenv/setenv.ini file missing.

Please anybody help how to resume the application's (Recovery Disk Creator) functionality?

Another question--- does not Toshiba have a online help facility apart from this forum? Forum is from user, can't we (Toshiba Users) get online help from Toshiba technical team directly?
If yes please send me the route to reach.

Answer:Satellite A300-1G5: Recovery Disk Creator doesn’t work anymore

If ?Toshiba Recovery Disc Creator" doesn?t work anymore then you have big problem.
Fact is that this tool cannot be downloaded and reinstalled.

What to do now?
I see two options there:
# you will order recovery installation disc from Toshiba -
# you must install OS again using HDD recovery option if available. With clean preinstalled operating system (factory settings) you will be able to use ?Toshiba Recovery Disc Creator? again and create recovery discs again.

It is not known to me you can contact Toshiba people directly except to call Toshiba?s hotline.
As far as I know it is for free.

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Hi All

I bought a L300 without OS and now its working pretty good with Vista32 . But I need to install Toshiba Recovery Disc Creator on this notebook. I have tried many toshiba web sites, but I'm unable to find this utility on the tosiba web(s). Please help me on this and I appreciate if some one can send the download link for Toshiba Recovery Disc Creator Utility.



Answer:Satellite L300 - Where can I download the recovery disc creator?

Sorry buddy but the Toshiba recovery disk creator can not be downloaded.
Normally the Toshiba recovery disk creator it?s preinstalled on the notebook if the notebook was delivered with Windows Vista.

The only way to get a recovery disk is to order a new one from Toshiba directly:

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After using the Recovery DVD I previously made to reinstall windows some programs like configfree were not installed so I had to download them and install them by myself, but the problem is that even RECOVERY DISC CREATOR is not installed, so does anybody know where I can download the RECOVERY DISC CREATOR for my laptop?

Model: Satellite L300-135
Model Number: PSLB0E - 02H01HAR

Answer:Satellite L300-135 - Where to download Recovery disc creator?


The recovery disk creator can?t be downloaded. It?s only preinstalled on your notebook and included in Toshiba recovery disk so that you could burn this disk again.

But I?m wondering? Are you sure that you have used the Toshiba recovery disk? Normally after using this disk contains this application.

By the way: What OS is installed now?

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I have installed the tool from MS MSKLC 1.4. on Toshiba Satellite L300, and Vista32. This tool is for generating an own Keyboard Layout.

I wanted to implement Gujarati Signs for a friend. For this, we put signs/letters on three "levels" in this keyboard layout:

1. Standart like "a,b"
2. Shift like "A,B"
3. Altgr + key

The first two levels with letters are running fine, but the last one not.

We tested it in Open Office 3.1 and MS Works Words. Both programms do not accept Altgr + letter-key.
Open Office has no special functions for altgr+keys.

In an editor, which comes along with MSKLC 1.4., also the 3rd level works fine. NO problems here!

How can this happend? What do I have to do?


MSKLC 1.4. is available:

Answer:Satellite L300 - Keyboard layout creator MSKLC1.4 doesn't work properly


What do I do, to enable all 3 states to work on the UK-Toshiba and on all editors?

The Toshiba Laptop Satellite L300, inclusive of Vista32 Home Premium were bought in the UK!

The MS MSKLC 1.4. Keyboard Layout Creator was installed to create a Gujarati (Indic) Keyboard.
This was downloaded from the official MS pages. (US?)

I implemented the Gujarati Letters on three "shift states" of the keyboard layout.

altgr (alt+ctrl)

The first two states work well on the UK-Toshiba laptop.

The 3rd state (alt+ctrl) does not display Gujarati Letters, - it displays Latin Letters instead.

An external keyboard behaved in the same way, as described above.

On a German-Toshiba A50 laptop with XP,

ALL THREE states display Gujarati letters.

An external keyboard ALSO displays Gujarati letters in ALL THREE states.

On the UK-Toshiba, the inbuilt MSKLC Editor displays Gujarati letters in ALL THREE states.

On other editors, the first two states work, the third (alt+ctrl) does not work.

Please, what do I do, to enable all 3 states to work on the UK-Toshiba and on all editors?

With kind regards,

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the Sat L300 160GB hard drive is partitioned into vista and data.
I want to save a lot of photos in my documents which is on the vista part.
This only uses half the drive.

How do you use the data part for my documents? TIA

Answer:Satellite L300: How do I use data partition for my documents


You can make a folder on the second partition and can store the needed files (documents, photos) in particular folders.

Or maybe do you want to decrease the Vista partition???

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urm this will be a weird one...

I have a new tosh laptop brought for me through the DSA scheme in the UK (i'm currently a student) and well the supplying company have removed the Toshiba install of windows and given me their custom one including setting i do not like - i would like to return this to a blank copy of windows or the tosh copy of windows but i don't have access to either currently it would seem.

I have downloaded a copy from burn it to disk but i get the error "A required CD/DVD drive device driver is missing. if you have a driver floppy disk, CD, DVD or USB flash drive, please insert it now." I have tried using all the drivers the ''support'' company had installed (into a partition/folder and told me about), but none work - have also tried changing the ACHI to IDE mode in the BIOS and that didn't help so changed it back. i have looked in tosh support but the drivers don't appear in the list.

I also have an automated win 7 32bit enterprise install on a USB from the days of working in corporate IT and studying for (70-680) this doesn't give me the error and allows me to install windows. (onto another partition for now). I don't want to use it as i don't own an enterprise licence and do own the OEM license with the laptop so would like to use it.

what do people suggest i do?

Answer:No recovery partition - no disk creator either

>i would like to return this to a blank copy of windows or the tosh copy of windows but i don't have access to either currently it would seem.
I cannot discuss about all details but fact is that you have two options:
-if you want to have ?factory settings? you must order original Toshiba recovery disc on
-you can install own OS version using legal Microsoft installation disc. All necessary drivers, tools and utilities you can find on Toshiba support page -

With original recovery disc you don?t need activation code or licence for activation. It will be activated automatically.
If you make decision to install own version you must activate it using valid licence code. Please note: product key placed at the bottom cannot be used for Windows OS activation.

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I normally use DBAN to wipe my disks, however, I'm interested in doing this on a laptop without destroying the recovery partition.

Basically on a Satelitte L300 I would like to wipe the HDD using DBAN (Darik's Boot & Nuke) (but preserve the recovery partition) and then do a clean install of Windows 7. Is this possible or do I need to look at another alternative?


Answer:Re: Satellite L300 - Keep recovery partition when using DBAN

I don?t use DBAN and cannot give you proper answer but one thing I must say: create recovery DVD using preinstalled ?Toshiba recovery disc creator? and after doing this you can do whatever you want.

If something goes wrong you can install OS using these discs.
Please note: when you install own Win7 using non-Toshiba disc saved recovery image has no sense anymore because you will not be able to start HDD recovery anymore. To get factory settings again you must use Toshiba recovery DVDs.

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How I can get recover CD for Satellite L300-135
Model Number PSLB0E-02H01HAR?

I have format the disk & I have not had the CD recover
What can I do?

[email protected]

Answer:Need recovery disk for Satellite L300-135


You can order a new recovery disk on Toshiba.
Here is the link:


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I have a Toshiba Satellite L300-22X. I tried to restore to new settings and it said I have a missing file so it could not restore so I turned off my laptop it loaded up a black screen saying please insert windows disk my laptop didn?t come with a disk and I can?t get around it any way.

Can someone help please?

Answer:Satellite L300-22X and recovery disk


Can you start recovery installation as described in

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Hi all,

I have been trying to creat recovery discs for my L300 but after a 1-2 mins the programme stops and says "please check if the disc is scratced or dirty, if so, try again with a new disc" error code 0E01B5-26-2A030C00,

I have tried this lots of times with lots of different DVDs over the past few weeks but this keeps happening!

The machine is only a few weeks old and running Vista home premium any advise please as Im stuck.

Thanks for reading.

Answer:Satellite L300 - recovery disc creator error - disc is scratced or dirty

Hi mate

I think you used simply not fully compatible and supported disks.
In my case I couldn?t create the recovery because the CD/DVD drive was not able to handle it.

Fact is that many CD & DVD disks supports different standards and properties and in many cases the CD/DVD drives have many difficulties to handle the different disks.
I think you should simply test some DVD-R disks.

I uses DVD-R and was able create the recovery disk.

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My laptop started giving problems (slow booting & hanging inbetween) so I tried to re-instal with recovery disk but whaile installation it ask for lang. & confirmation data deletion and after minutes installation stoped & turn to Dos mode (Admin to X:).

When I restarted labtop it shows Bootmgr failed.

Then I contact service center & they replaced the HDD with new, but still the same problem.

I even tried to instal XP SP2, after copying files it shows HDD not found.

Pls help

L300 - 10Q series

Pls advice also how to check Windows XP is of 32 or 64 bit?

Thanks again


Answer:Re: Satellite L300-10Q - Can't install with the recovery disk and XP SP2

If you try to install your notebook with the Microsoft installation disk you need the SATA drivers. You can find it on the Toshiba website.
You must load the drivers from an external FDD or you integrate it in a new CD with nLite (

For the recovery disk you don?t need such drivers because they are already on the disk.
If you get the same problem with the recovery disk you should check your HDD with Drive Fitness Test (Google is your friend).

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I have the same problem! I bought my Toshiba Satellite L300 a month ago but the Windows Vista recovery disk was not included in the package. Is there any option to save or to recover the Windows OS just in case I need to reformat my laptop?

Answer:Satellite L300 - Where can I get the Toshiba recovery disk?


I you would read the user manual, you would know that you have to create a Toshiba recovery disk yourself so please check your user manual!!!

And here you can read more about recovering a notebook:

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Hello everybody,

I have reinstall my Windows Vista, the last score before reinstaling Vista is 3,2, but after reinstall and download driver software from official web site I have score 3,1. I think there's something wrong ???
So by default when i buy my laptop, I don't recive any disc's with drivers or Vista.

I have two questions.

1. Can I request disc with drivers for my model by Toshiba support?
2. If I reinstall my Vista, can I lose my Warranty?

Thank you a lot!

bILLY ;)

Answer:Satellite L300-11M - recovery disk required


The Recovery disk can be ordered here:

Your warranty will not cancel if you reinstall the Vista OS?
Any software installations don?t affect the warranty?

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I'm in desperate need of assistance, hope someone can help me here.
On booting up laptop one day I got the dreaded ERROR LOADING OPERATING SYSTEM.

So I bought a recovery disk from the media shop for my laptop.

Now, I've tried all the F8 stuff but this doesn't work for some reason on this laptop.

Anyways, disk arrived and did exactly what it said on the back:
Insert disk and powerdown machine
Press F12 on boot up and select Optical Drive.

Right now when it powers back up, I get the WINDOWS IS LOADING FILES.
Then the MICROSOFT CORPORATION (with the bar above it), once this goes on a few seconds the CD/DVD drive stops and then get a black screen.

It doesn't go any further than that.
Tried restarting laptop without disk in, and all that is coming up then is
Press Ctrl+Alt+Del to restart

What do I do?????
Can I get hold of the Media Shop and tell them that the disk doesn't work? if so what is their e-mail address?????

Thanks in advance.

Answer:Satellite L300 - Recovery disk stops


In my opinion it?s really hard to say what the reason is for this. It could be also an issue with the CD/DVD drive or the HDD.
So have you tested a Microsoft installation disk? You can try it with a XP or Vista disk from Microsoft. If you have booted from it try to format the HDD. Sometimes it?s necessary to format the HDD before you can use the Toshiba recovery disk. On this way you can also test if your CD/DVD drive is working.

If the Microsoft disk is also not working it could be a problem of the HDD. You can check the HDD with a diagnostic tool like Drive Fitness Test. Google is your friend to find it ;)

Good luck and if you have more questions, please let us know!


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Hey there,

can anybody help? I got a Satellite L300 and today I wanted to reset everything. So I started a product recovery. Pity I did not check the DVD before starting. It was scratched although I did not use it before. So recovery stopped in the middle of nowwhere. I can not finish recovery - I can not start computer - and I can not copy the disc on another computer (tried that of course).

Is there anywhere a site where I can download a disc image of the product recovery??

Thank you!

Answer:Satellite L300 - Can I download the recovery disk?

Hey horst,

You can?t download the Toshiba recovery disk but you can order a new one here:

By the way: If the preinstalled OS from Toshiba is still installed you can also use the HDD recovery option. Therefore go in advanced boot menu and select ?repair my computer?. After this you have factory settings again and you can create a new recovery disk.
But remember: It?s only possible on preinstalled OS. I assume it was Vista?!

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I have a Satellite L300 1AS Laptop running Vista and I want to restore back to factory settings as when bought.

I created the 2 DVD restore discs when first setup.
When I boot from DVD drive with restore discs I get to choose language then that's it. When I click 'next' I can't go any further. I can move mouse but that's it. I have tried booting up then pressing F8 and then repair Windows but only get a black screen and nothing else.

Is there anything else I can try to format my drive back to factory settings

Answer:Satellite L300 - Nothing happens if I start the recovery disk

What is the reason you want to run Recovery in the first place? Was it not booting properly? Was it giving a BSOD?

Can you hear noises from the Hard Disk?

Test the Hard Disk for errors by using DFT.
DFT Download:

Download the ISO File and burn it to a CD-R Disc (There is also a Floppy Disk version if that's easier).
If you dont know how to burn an ISO file, read this guide:
Restart your laptop and boot from the DFT Disc.
Choose the "Advanced" Test and let it run (it may take an hour or so).
If you see a red message box, the HDD is faulty.
An error od 0x70 means there are bad sectors and the HDD needs replacing.

Also test the RAM for errors.

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Mate has an L350 which is completely knackered and unfortunately has no recovery disks. Could I use my recovery disks for my L300 model or will that just make things worse?

Answer:Satellite L350 - Can I use the recovery disk from the L300?

You could try but it may be missing Drivers or it may BSOD depending on the hardware differences.

Can you run Recovery from the HDD? Press F8 when Windows starts and choose the Repair/Recovery option.

Otherwise you would need to buy a replacement recovery disc from Toshiba.

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Okay, so I've lost all my disks for my laptop (story tl;dw) and then it dies. I order a new recovery disk image from Toshiba and start running repairs from it.

Firing it up, I press F12, select CD/DVD from the Boot Menu and press Enter.
It gives me a message 'Windows is loading flies..." and a progress bar.
Progress bar completes, clears the screen, then there's about thirty seconds of the 'Microsoft thinking bar' animation, the computer stops making hard drive/CD drive noises.

Nothing happens.

For ten minutes, nothing happens.

Except a chunk of my electricity bill is consumed by the blank backlit screen.

Any words of advice, support, etc. greatly appreciated.


Answer:Satellite L300-147 Recovery disk problem


At first I can say that recovery disc cannot be used for repairs. You can use it for clean OS installation only.
Described behaviour is definitely not OK and you should be able to see menu with listed language options.

What you can do?
I?m afraid not much. Set BIOS to default settings and try several times to see if you will be lucky and recovery installation will starts properly.
For testing purposes you can try to obtain Microsoft installation disc and see if operating system installation will starts properly.

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I have had Windows reinstalled on my laptop after having a problem with BIOS (result of having windows and ubuntu on the same machine! However I know want to make a recovery disk as I forgot to to do that before. I have downloaded the Recovery disk creator but no longer have the recovery partition as they wiped everything when windows was reinstalled.

Any ideas on what is best to do?

Thanks :)

Answer:Re: Satellite L300-1G5 - Where to get Toshiba recovery disk?

That's the point that you had to do it when bought your laptop. Now, you can't make it as it's not available anymore on your laptop. Installing Ubuntu you wiped it.
Now, you can:

1 Order [Recovery disk|] from Toshiba for money
2 Get windows copy disk to install. All drivers you can find on the [European Toshiba Driver Page|]

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My son has a Satellite L300-1AQ running vista. Suddenly the laptop will no longer load and the auto repair options fails too. There is a blue screen appearing but only for a second when I try the repair option - then the laptop shuts down. We do not have any recovery disks.

I also have a Satellite laptop L300D-13S which works ok and presume I could obtain a recovery disk from that - but prob diff drivers etc.

Can anyone advise me how best to my sons laptop (Im not concerned about data recovery as all backed up already) but do want to get it back to factory settings incl Vista. Not sure whether using a recovery disk from my laptop is an option to consider - instinctively it isnt as never that simple.

Any advice welcome please.

Answer:Satellite L300-1AQ - Can I use the recovery disk from L300D?

Hi mate,

I can?t imagine that the recovery disk from Satellite L300D will work on Satellite L300. The hardware platform is different because one machine is equipped with Intel CPU and the other one with AMD CPU so there is a big difference.

Furthermore in worst case it could be a hardware issue and in this case the recovery disk would not work?

What you can do now? I think you have to options: Either you install Vista from a Microsoft disk or you order a Toshiba recovery disk:

After the installation from the Microsoft disk you can download all drivers on the Toshiba website. Then you will get also ?factory settings? back but it takes longer as recovery disk because it contains an image where already all drivers and tools are included/installed.

I hope I could help you a little bit. :)

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I've bought a new Tecra, Because I have Nero for burning disks, I removed Sonic from my system, and after that I recognized that Recovery Disk Creator program is not working !
I reinstall Sonic using Toshiba Application installer, but nothing changed and my recovery disk creator program says |shortcut is broken" !
I searched the forum, but couldn't find any solution
is there anywhere to download recovery disk creator program ?!

Answer:Recovery disk creator program does not work

Hi there,

is the link still present? If yes, right-click on the short-cut and say to which program or program-name is linked. Maybe we can find something out to bring your recovery disk creator back.

You know, it sounds really weird that a program dissappears, still after reinstalling the sonic burn-program. Maybe it?s just an special option or something which needs to be activated.


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I was hoping someone could help i want to create DVD recovery disks for my system but the application does not work. I IS installed, the path ""C:\Program Files\TOSHIBA\TOSHIBA Recovery Disc Creator\ToRDC.exe"" does exist. I run it and nothing happens!

Does anyone know if i can download this or re-install it..i can't find out how?

I have no errors or anything, it just doesn't run! Laptop is Toshiba Satellite.


Answer:Recovery Disk Creator application does not run/work


Which Satellite do you have exactly?
Is ?HDDRecovery? folder available on second partition?

This tool cannot be downloaded. All you can do now is to install OS again using saved recovery image on the second partition. Hopefully this will work.

When you start your notebook press F8 and choose option ?repair my computer?. Follow the menu on the screen. After clean OS installation you will be able to use it again.

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I have accidently de-installed the launcher for the Recovery MEDIA (not disk) creator and therefore I am not able to start the program anymore.

Neither the support pages nor any other pages provide the files for me to reinstall the program. Does anybody know how I get the program back?

My system is TOSHIBA Satellite P500 with Win7 (64bit).

Thanks a lot.


Answer:Satellite P500 - Where can I get recovery disk creator?


The recovery disk creator can?t be downloaded. It?s only preinstalled on your notebook and that?s all! But I really don?t understand why you have removed this program.

Anyway, if you start the HDDrecovery option you get back factory settings. Then you can start the recovery disk creator again to create the Toshiba recovery disk.
Check this!!!

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I had a Satellite Pro M40 with XP Pro that died completely (hard drive). I have the recovery disk.

I now have two more laptops - an Equium and a L300, both with Vista. I would like to install XP on one of them (preferably the L300). Is it possible to do so using my M40 recovery disk?
A bit of googling suggests that differences in the size of the hard-drive can be an obstacle. My M40 drive was 40GB, these new drives are much bigger.

Has anybody tried this or have advice?

Answer:Will Satellite Pro M40 recovery disk install XP on Equium or L300?

This will not work. Before the recovery procedure starts the notebook will be identified. If the ?code? on recovery media doesn?t match code on the notebook the installation will be stopped.

SP M40 recovery on L300 ? no way.

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Hey all,

My Vista is crashed, and i have not any CD with copy.
So, im looking for link with OS in german version..
I still got it my product key.

L300 - 13Y, model PSLB0E - 020Y01XGR
Pleas help me.

Answer:Re: Satellite L300: Vista crashed and no Recovery disk


You cannot download the recovery disk!
You can order this from here:

It?s not expensive? I guess it costs ~30Euros

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My daughters Satellite L300 was giving problems that seemed to be hard drive errors.
I've installed a new hard drive and tried to reinstall vista from the Product recovery CD.
The partitions are successfully created and then I get an error "restoring C:\program files\adobe\acrobat ...etc several time followed by

"error restoring image"

"The file or directory is corrupted and unreadable"

"ERROR Imagex could not apply VISTA F:\06235XSP.svm Index 2 from ODD to c:\!

"press any key to continue"

And that's thye ned.

Any ideas

Answer:Satellite L300 - can not reinstall Vista using Recovery disk


Hmm? looks like the notebook cannot restore the OS from the recovery image?
To be honest I?m not quite sure why this error appears but possibly it?s related to the new installed HDD.

Maybe you could format the HDD again using an clean Microsoft Windows CD (Win XP, etc?).
Boot from the Win CD and format the HDD.
Then go back to the recovery disk, boot from the recovery disk and try to install the OS again?

Maybe it would work?

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Blue screen first appeared after having a few problems. I tried to reboot to factory settings which did not work, so I ordered the recovery media from Toshiba. After following the instructions that appeared it finally said to wait while windows was installed, after a few minutes this appaears:
'Windows can complete the installation. Restart the installation'

I've tried this 6 or 7 times now and I am getting no where. I would really appreciate some help if possble.

Kiki :)

Answer:Satellite L300-217 - Recovery disk can't complete the installation


Before we start a long discussion, can you install Windows from a normal Microsoft disk? Just to test if it?s a hardware malfunction or not.


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I am dual booting (running Windows Vista & Win7) and if I delete Windows Vista can I reinstall Windows Vista with my recovery CD?
And I have another drive on my computer for recovery Partition so can I use my recovery CD to reinstall Windows vista if I want it back after I got rid of it and would it wipe my win7 drive or remove the duel boot?

My specs are:
Intel Pentium
Hard drive 160GB

Answer:Satellite Pro L300 - Can I reinstall Vista with the recovery disk?


The Toshiba recovery disk contains an image of the factory settings. That means if you use it you get back the settings from the first time that you have started the notebook.
So if you want Windows Vista back you must only use the Toshiba recovery disk.

But the Toshiba recovery disk wipes the whole HDD. That means you will lose everything and also your dual boot system with Windows 7. So backup your data first before you use the recovery disk.

I hope I could help you a little bit. :)


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I have a Satellite L300D and need to put it back to the original settings.But the recovery disc didnt work (C:\Program Files\TOSHIBA\TOSHIBA Recovery Disc Creator\TRORDCLauncher.exe The specified path does not exist).Now i dindt know what to do.

Answer:Satellite L300D - Recovery disk creator error

have you burnt a recovery disk before? I ask you because it's like not possible to make it anymore - the specified path does not exist

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Hi everybody!

Need some help with my Satellite A300. I lost the optical recovery disc I burned when the laptop was new. Now when I'm trying to burn a new recovery disc I can't find the Recovery Disc Creator - not on the desktop or in the Start meny. I still have the folder with all the recovery files left - a folder named HDDRecovery with size 4.5 GB. The problem is to find out how to burn the disc.

Can anyone help?

//iMate, Sweden

Answer:Satellite A300 - I can't find the recovery disk creator


Have you reinstalled the notebook with your own Windows version?

The problem is that the recovery disk creator can?t be downloaded. So I think you must use the HDD recovery function to restore the factory settings. After this it?s maybe possible to burn the recovery disk again.


6 more replies
Relevance 84.46%

I just installed the ultraiso program, when I open the toshiba recovery disc creator this message appear

An unexpected error occurred.
please quit this application and restart it.
(error code:0D00F6-26-00000015)

with an only ok option when I press it, it appears again ,when I press ok for the second time, it disappears and the program runs. What can I do to stop that?

note: I had the same problem with the poweriso program

my lap is a A300-211

Answer:Satellite A300-211 - Can't start recovery disk creator

Hi mate,

Can you please tell us what happens if you uninstall ultraiso program? To be honest ths program isn?t known to me, I never heard about this.
Then try it again please.

In worst case you have to start the HDD recovery option to reinstall Windows. Then you should be able to create the recovery media. For HDD recovery procedure I have founded this:

3 more replies
Relevance 84.46%

I've L755 from PSK2YE series for 40 days, and I have a problem with the Recovery Disk Creator part. I believe something is missing as I simply do not have the TRDCLcher.exe on the menu. I probably unistalled it by mistake or so.

I still have the HDD Recovery partition on D:.

Is there any way possible of getting that file back so I peform the Disk Recovery?


Answer:Satellite L755 - Can't use Toshiba recovery disk creator


That means you can?t start the recovery disk creator or what happened exactly?

The recovery disk creator can?t be reinstalled because it?s only preinstalled on your notebook. I think in this case your only chance is starting the HDD recovery option and reset Windows to factory settings. With out of box settings you can use the recovery disk creator.

6 more replies
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*Need software recovery disk creator,*

Hello I have Toshiba Satellite P300 and I had installed XP as operating system but I want to go to back to use Vista. Now I need the program recovery disk creator but I can't find it any where on the site. Please Help

*Some Information*

Brand new notebook?

Still use original preinstalled Vista?

Made some changes in operating system like deleting partitions or installing own operating system?

The folder "HDDRecovery" available on second partition?

Answer:Re: Need software recovery disk creator for Satellite P300


In your case there is nothing you can do. The recovery DVD can be created just if notebook has ?factory settings?. Unfortunately you have removed original preinstalled Vista and now there is no way you can create recovery media.

Sorry but there is only one thing you can do now ? to order new copy. You can do this under .

I am really wondering you have ignored reminder to create recovery DVD.

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Hi, after running fine for several months I shut my notebook down recently and when I went to boot it up again it told me there was an error with Windows and had to run the repair center.

Well after waiting for four hours and getting no-where I decided to use the recovery disks I got the last time I sent it away. After installing all the neccesary components it then told me it was installing Windows. After doing this for ten minutes I got a pop up block telling me that "Windows could not be installed on this hardware". After it shut itself down and I rebooted it told me the same message and suggest I reinstall so I tried the process again and it ended in the same result.

Whats the problem?

Answer:Satellite L300-215 - Recovery disk couldn't be installed on this hardware


I?m wondering... I never heard about such an issue.
If I understand you correctly, you got the recovery disks from Toshiba or have you created it yourself?

Maybe the recovery disks are not designed for this kind of notebook?
If you can test it with a Microsoft disk you should do this. Maybe it will work.

Furthermore it would be interesting to know if the mainboard of your notebook was exchanged before. Theoretically this could happen due missing DMI informations. In this case an authorized service provider can help you. :)

4 more replies
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I have been trying to create recovery discs for my new L300 but after few minutes the programme stops and getting error Messages (not matching boot.wim). Again I tried to create through other branded DVDs like Philips DVD-R, Imation DVD-R, Sony DVD+-R etc.
Can you please help on this?

I cannot find the Verbatim and TDK DVDs in our nearest market for trying those brands too.

Answer:Satellite L300 - Error message if I try to create a recovery disk


I have a Satellite L300 too and didn?t have any problems to create the Toshiba recovery disk. I used a Verbatim DVD-R media and generally I made the best experience with these DVD manufacture and DVD-R types.

In your case I would try this DVD media or the TDK DVD-R disks. If you can?t find it on the nearest computer store you can also order it online. Have a look on Amazon or eBay, there you can order such medias.
It?s worth a try! ;)


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Can u please help me out.
If i got the installed factory default windows vista, then how can i create the recovery disk, and also can i create the recover usb-disk , so that i would be able to boot my system with that usb?

And also if i m having another same model machine, then can i use its recovery disk in the other machine having same model and OS.???
because right now I have two same toshiba machines model is Satellite L300-190.

Waiting for your response.

Answer:How to create Recovery disk using installed Vista - Satellite L300-190

I think this theme has been discussed a lot of time here in the forum.

You can create the Recovery disk using the Toshiba Recovery disk creator!
This tool should be preinstalled on your notebook if the notebook has been equipped with the HDD recovery option.

You could also try to restore the notebook using the HDD recovery option.
You have to press the F8 while notebook powering up and then have to choose the option called ?Repair my Computer?. Then new window should open and there you could choose the Toshiba recovery.

If you are unable to use the both procedures (HDD recovery and Toshibas recovery disk) then you could order the new disk from here:

That?s all

2 more replies
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Good evening

I have a Satellite L300. A month ago, I bought and install an upgrade for Windows 7 (I had Vista). Yesterday night my laptop was working fine and this morning when I opened it I got this error :

BOOTMGR is corrupt. the system cannot boot.

I did some research and tried to boot on the recovery disk. The laptop read the disk I get the Windows is looding files screen and then a Microsoft Corporation appears with a bar above it and then I get a blue screen that say :

process1_initialization_failed vista

Now what can I do to reformat my computer and reinstall it if I cannot load the recovery disk!!!

I tried to put my Vista DVD that I have for my other PC but I get another black screen error...

Can someone tell me what I can do now?

Is it because I have a recovery CD for Windows Vista and not 7?

Answer:Satellite L300 - Cannot enter in Windows and Recovery disk will not booth

Ok so I have read several post here and the only thing I can't think of is the hard drive... but it had already been changed a couple of months ago by Toshiba... now my laptop is no under garantee anymore with Toshiba but I have an extended waranty with my VISA... if nobody have a clue here I will try to bring it where they changed by HDD last time...

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Kindly I got a Toshiba Satellite L655-1HE since a while, and this is not the first one as I have more than 4 Notebooks but I never faced this problem .....

I am trying to run the *Media Recovery Creator tool but it NEVER works!!!!* .....
Is there a way to fix this to be able to create the Media Recovery DVDs ????

Thanks & Best Regards

Answer:Satellite L655-HE Recovery Media Creator does not work

What do you mean exactly by ?Never works??
Are you not able to start this software or what error did you notice?

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I have bought Toshiba A305-6829 laptop *without a recovery disk* in US. Because of decrease in speed of laptop i want to reinstall Vista and factory setttings. But i realized that that its impossibe unless i have a Recovery Disk' right?

Then i also realized that in my laptop *recovery software is not installed*. I searched it on internet.But i found nothing.
+*What should i do?*+ Is there any alternative recovrery disk creator for Vista and also suitable for my situation?

I also want to ask there is 20 gb missing in my harddisk ( it hve to be 320 gb but seem as an 300 gb).Is it recovery partition?If it is so ; why cant i saw it on "my computer"?

Answer:Need Toshiba Recovery Disk Creator for Satellite A305-6829

you CAN'T see the hidden partition in my computer. to know it's there you'ld have to go to administrative tools (i'm not sure now) but even then, if it is a recovery partition you better leave it be and don't mess around with it.

Try holding down zero key while your pc is booting. (switch it off, hold down zero key, press power button while still holding down zero key).
it should launch the hdd recovery tool.

It didn't work for me but it might work for you.

5 more replies
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I have a Toshiba Satellite A300 (PSAGCE) and I created the recovery disc using the "TOSHIBA Recovery Disc Creator" but I did this a few mounths ago, but now the disc is scratched, and when I am formating my computer it give me an error when loading the files. So I decide to create another disc, by using the "TOSHIBA Recovery Disc Creator" but it also give me an error with one of the files when creating the disc. What should i do now?

I have a friend that has a Satellite A200, can I use his disc? I made a printscrean showing the error. Sorry the bad english, I am portuguese...

Answer:Satellite A300 - Recovery disk creator shows error


It?s good that you posted a screenshot of the error but maybe you can translate it into English, this would be more helpful.

Anyway, what disks you are using for creating recovery disk? I?m using DVD-R mediums from Verbatim. This worked perfectly for me and I can recommend this way.

Furthermore you can check the Toshiba page for a firmware update of your CD/DVD drive.

Last but not least I doubt that recovery disk for Satellite A200 will work for you too. The models are different?

4 more replies
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I have a toshiba l450d 12x and i want to create recovery disks for it but there is no program to do this so how do i create these disks


Answer:Satellite L450D-12x: Recovery Disk Creator software missing


Don?t know why the Toshiba Recovery Disk creator is not available on your HDD but in such case, you will NOT be able to create a Recover disk.

In such case you have to order the disk here:

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Can anyone help! My laptop works fine, but I wanted to create a boot disk incase of problems.

But Toshiba Assist>Protect & Fix> doesnt give me an option to create a boot disk.
Is this expected with this model?

I do have the Toshiba Recovery Disk that came with the computer, but have been warned NOT to test it, otherwise it may actually cause me problems!
Any ideas?

Satellite Pro A100-302
Part Number : PSAACE-008002EN

Answer:Satellite Pro A100 - Recovery disk creator doesn't exist!

This option is not offered on this notebook model. Because of that Toshiba gives DVD recovery that can be used for operating system installation.

>I do have the Toshiba Recovery Disk that came with the computer, but have been warned NOT to test it, otherwise it may actually cause me problems!
Such info can come just from people who don?t know what they are talking about. Please ask this person what he means exactly and I will offer you the right explanation about recovery procedure if you want.

2 more replies
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Toshiba Satellite L505-10k

Can't make any recovery disc when I open toshiba recovery media creator, it says: an unexpected error occurred. Close the program and then restart it (error code: 0D00F6-49-00000015) and then I click ok and then it comes again and then I click ok and it comes again and I click ok and then the program comes and when I create the disc it comes to the verification, but then it says: Unable to read the following file. E: \ Boot \ fonts \ chs_boot.ttf (error code: 02015-20-00000000).

I really do need help, I'm afraid something will happen to my computer, so is there anyone who knows something about this kind of problem?

Thankful for your help.

Answer:Satellite L505-10K - Unexpected error when using recovery disk creator

Hi putte32,

To be honest I never received this error message before but it sounds like that the recovery disk creator doesn?t work properly... You should try a HDD recovery to restore factory settings. Maybe then you are able to create the recovery disk.

Otherwise I would contact an authorized service provider. If you can?t create the recovery disk, the guys should be able to help you to finish this procedure.

6 more replies
Relevance 83.23%

I get error 0xc000000f when restarting and if i try the recovery disk i get error error: 10-FC12-0241
operating system is vista business and laptop is toshiba L300 PSLB1A - 02S008

Answer:Satellite Pro L300 PSLB1A: Recovery disk not working - 0xc000000f error


You mean you cannot boot the notebook using the Toshiba Recovery disk which you have created?

Go to the BIOS and check if the CD/DVD drive is recognized. It should be listed on the first BIOS page.
If the CD/DVD drive is not listed then you should set the SATA mode to compatible and should save the changes.
After that try to boot again from the Recovery disk.

I also searched on the Toshiba European driver page for some info and found some details;

There is a firmware update for CD/DVD drive TS-L633A and TS-L633P.
This Firmware solve "Sometime not able to writing on DVD+R media".
The issue happens only DVD+R media, other kind of media have no problem.

5 more replies
Relevance 83.23%

I have a Satellite Pro L300 running Vista that I am trying to recover using the official Toshiba Recovery Disk as the machine is unable to recover from the hard drive.

The process gets as far as starting the Recovery Utility and asking to select the language on the Recovery Utility to which I highlight English and then select Next; it moves onto the next screen which is blank and then just hangs.

Any suggestions?

Answer:Unable to Recover Satellite Pro L300 Laptop using Toshiba Recovery Disk

Have you bought your notebook with English Vista version?
Which language is marked before you choose English?

5 more replies
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Hi all,

I just bought an L300 model number PSLB0C 08R08C.
I was unable to create a recovery disk, I was getting error message saying it can't create the disk because it's scratched or has dirt on it, I wasted 5 brand new DVDs.

I went to the store and replaced it with another unit, but got the same problem (I have not tried another DVD brand though)

Second issue with this unit, the screen flickers once every time it comes back from an off state.
3rd issue, the wireless card disappears from the device manager, until I restart.
Laptop was made in China ;-)

Any suggestions are much apprecaited

Answer:Screen flickers on Satellite L300 and I'm unable to create a recovery disk

Hi there,

that is indeed strange that you were unable to create a recovery disk, and that the problem recurred even after swapping the laptop with another unit from the store. however, if you have not tried another DVD brand then i would suggest doing this if the laptop is claiming the disk is scratched or has dirt on it. i am unsure if toshiba actually manufactures blank DVD's but if they do, this would be a starting point, as it would be expected toshiba hardware would work happily with their own branded DVD media. however, if you cannot find toshiba dvd then use another trusted brand, e.g. Imation or TDK. with my experience, i have tried many brands of DVD's and have found TDK to be very reliable.

with regards to the second issue, this may be related to the graphics card in the system, or could be due to the performance of the laptop itself. check that you have the latest driver for your graphics card and that all computer settings are optimised/hard drives are defragmented and junk files removed. with your third issue, this issue could also be related to driver problems, again check your regional toshiba drivers website for the latest drivers. failing this, i would suggest backing up your data and then restoring back to a factory state, then installing updated drivers immediately. i hope this info can help you in some way.

welcome to the forums, and please leave helpful points or correct answer points for any helpful advice that has been given in response to your... Read more

8 more replies
Relevance 82.41%

Hi all, just tried to launch recovery media creator on the Toshiba board and the following ERROR CODE: 0d00f6-49-00000015 appears.
This goes after a few clicks on the mouse and the program starts.

Any ideas how to mend this?
Operating system is Windows 7 64bit my new shinny laptop.

any help would be great.

Answer:Re: Satellite L500 - Error appears if I start recovery disk creator


You used not compatible disk!
You have to test different DVD from different manufacturers.
Not all DVD from different manufacturers are compatible. There are big differences between the brands? So check and try other DVD

4 more replies
Relevance 82%


toshiba recovery disc creator cannot be installed. need please assistance. thanks

Does someone have one left to the current version?

Notebook: Toshiba Satellite L555-10N
WIN7 x64

Answer:Satellite L555-10N: toshiba recovery disc creator no work Win7 x64


Seems the Toshiba recovery disk creator cannot find the image files in order to create the recovery disk.

Did you change something on the HDD?

The image files are necessary and important in order to create the recovery disk


2 more replies
Relevance 81.59%


I am trying to create the Recovery Disks for my new Sat P200 and it gets 1/3 of the way through (1/2 way through first disk) and displays an error:

"The following issue occurred while recording data to the disc. The current process will be stopped.

An error occurred in the recording phase. Please check if the disc is scratched or dirty. If so, please try again with a new disc.

(Error code: 0E01B5-26-2A030C00)"

I have tried this twice on brand new Verbatim DVD+R discs.

Any suggestions as to what causes this problem?


Answer:Satellite P200: Recovery disk creator - Error code: 0E01B5-26-2A030C00

I would recommend testing different DVD mediums.
Try DVD-R and from different manufacturers.

From my own experience not all DVDs or CDs are supported and compatible.


5 more replies
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I am sorry for bad English.
Satellite A300.
Conducted updating to Win7 on the program Toshiba Upgrade.

Does this program work;
TRDC Reminder and Toshiba Recovery Disc Creator after updating to Wins7?

The program TRDCReminder did not find "Renewal of computer".
On the program Toshiba Recovery Disc Creator was created and that incomprehensible?

If is not it these programm how to recover computer in the case of failure?
Does Tempro work in Win7?

Many thanks.
With kind regards.


Answer:Satellite A300: Does TRDC Reminder & Toshiba Recovery Disc Creator work after Win 7 upgrade?

Hello Igor

In my opinion you should create recovery disc before you upgrade it to Win7. I have done the same.
Later if something goes wrong you can use your discs and install Vista again using created recovery discs.

I don't understand why you want to wait and create these discs after upgrade. This recovery disc creator doesn?t create recovery image of current state but always the same recovery image you got with your notebook.

Tempro should work in Win7 too.

4 more replies
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Will Vista Recovery Disk Work if there is No Recovery Partition?
Thanks all.

Answer:Solved: Will Vista Recovery Disk Work w/ No Recovery Partition?

8 more replies
Relevance 79.95%

Talk about confusing. Does anyone know how to get a Toshiba C660 working after the HDD has failed and the owner has stupidly NOT followed the instructions to make a recovery disk. Will the recovery disk ( if you purchase one from Toshiba ) rebuild the new HDD along with a new recovery partition and install windows 7 (original OS ) and accept the product key printed on the Windows License attached to the base of the laptop. I have read a number of suggestions but these have been deemed incorrect by others.

Surely Toshiba must have a way of sorting this problem.

Do they read these posts ?

Answer:Satellite L660-12Q - Would recovery disk rebuild the new HDD along with a new recovery partition

Hi buddy?

I don?t think that this is really complicated? I could find all info regarding the recovery procedure in the user manual?

The recovery disk has to be created at the first day of purchase? its recommended to create one in cases something would be wrong with the HDD.

The recovery disk contain an image?. Image is a package containing Win system, drivers, tools and all the stuff preinstalled on the notebook.
You purchased the notebook and the system was already activated so you don?t need the key placed at the bottom of the unit.
Furthermore the usage of recovery disk formats the whole HDD (partitions too) and set the notebook back to the same state like at the first day of purchase.

There is also another option to recover the notebook called HDD recovery. This HDD recovery does not need recovery disk. Usage of HDD recovery would format ONLY the C (system) partition.

2 more replies
Relevance 78.31%

I installed the Windows Vista Service Pack 2 update and now the laptop will not load.
I have a partitioned hard drive and will have to use the product restore disk.

I have a lot of photos and things on the second part of the hard drive.
I want to know if I use the restore disk will it delete the imformaton on the second hard drive or just the first?

Thank you

Answer:Equium A100-027: Does recovery disk delete data from second partition?


The Recovery disk will format the whole HDD and will also erase all the partitions created on the HDD!
This means that you will lose your pictures and all the data stored on the HDD.

Therefore you should backup the data before using the recovery disk!


PS: Its not needed to create more postings about the same theme ;)

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Relevance 77.49%

So is the data on D safe if I use recovery?


Answer:Re: Satellite C660/C660D will using recovery erase data on D partition?


From my knowledge using Recovery Disk would format the whole HDD and all partitions would be created again during this process.
This means that your data on D partition is not safe.

But from my experience the usage of HDD recover would format only the system (C) partition? not quite sure if this applies to all the Toshiba notebooks so possibly you should test this first time? in such case would recommend backup the data in case D partition would be erased.

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1st time forum poster so be gentle please!

My mum has just brought a Toshiba laptop and it's pretty decent to be fair. Taking a quick look at it though i noticed the recovery partition (that comes with most laptops now) is labelled "D:/Data and is 232GB in size. Seems a bit on the large side for me and wondering if it is incorrect?

Have got a screenshot and if someone could confirm either way i'd be most grateful. Can i attach screenshots?

Thanks in advance


Message was edited by: Rzoo89

Answer:Satellite C660-195 - recovery partition labelled "D:/Data" and seems large

Please see the screenshot -

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Relevance 76.26%

Hi, Thsi regarding the Query For Lenovo Z580 Laptop. I got this Laptop with Windows Operating System and Single 450 GB partition. I want to create Extra Partion on this but Onkey should be worked after this. Please Guide on this. Thanking you....  

Answer:z 580 Aftre Disk Partition Can Onkey Recovery will Work???

Welcome To Lenovo Community
You may please first create a set of recovery media using One Key recovery.
Here's a thread where we were experimenting with resizing partitions and deleting them.  I made a full backup with OKR on an external hard drive and made the recovery discs.  I deleted D: and resized C: and installed Linux.  I was able to restore the system using the recovery discs.  The discs resized the partitions and put everything back the way it was from the factory. Then, I restored from my backup and everything was back the way it was when I started.
 Make sure that the discs that you made will boot okay.
Hope This Helps
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with Kudos!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!  This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

1 more replies
Relevance 75.44%

Hello everybody,

Today, I shut down my Toshiba Satellite M300 laptop.
Just after a few seconds, it turned on automatically and reported some "boot error".

It also suggested me to put in the recovery CD. When I put in the CD, nothing happened.
After a while, I read the CD cover instructions that said that I have to hold C key and it will start recovery process.

How the process goes on, the system warned me that all the files that i had in the computer would be removed.
Is there any possibility how I could backup my documents before I recover my Vista?

I would be very thankful if anybody could help me!



Answer:Satellite M300 - How to backup the data before using Recovery disk


As I understand you are not able to boot into the Windows OS; neither using the normal booting procedure nor using the safe mode. Is it right?

If yes, then I don?t see many options to get the access to the files on the HDD.
What you could try is to remove the HDD and to use an external 2.5? USB case in order to connect this HDD to another computer.
Then you could test if it would be possible to access the HDD and to backup the necessary data.

The Toshiba recovery disk does not provide any option which would allows to backup the data? the disk formats the HDD and erases all the partitions.

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Basically, my laptop has been stuck in a start-up repair loop so my only option is to use the recovery CD. However, I have some files which I did not back up before my laptop decided to fail on me. Is there a way in which I can recover these files whilst simultaneously fixing my laptop ?

I am running Windows Vista SP1.

Thank you for any help,


Answer:Satellite A210-11K - Can I recover my data before using the recovery disk?


You can backup your data if you put the HDD in an external HDD case. Then you can connect it to another notebook or PC and you can save the data on it or burn it on a DVD.
That?s all!

Such external HDD cases are very cheap. I have bought my external HDD case from eBay and it?s working well.

But there is no other way to save the data because the Toshiba recovery disk wipes the whole HDD and all on the HDD will be erased.


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Relevance 75.44%

My laptop is L670-1JN

On my disk C: is installed windows
On my disk D: is installed HDD recovery

With windows seven I want to create on my disk D: a new partion E:
This partition E: will be reserved for my data.
Once partition E: create I want to make a disk image of C: and D:

In case of serious problem :
first I will used first HDD recovery
If it doesn't work I will restore disk image C: and D:

My question is : HDD recovery will work if I create on my disk D: a new partion E: ?

Answer:Satellite L670-1JN - Will HDD recovery work if I part the partition D?


To be honest, I never tested this but I think you should be able to use the HDD recovery even if the D partition has been changed but this is just my opinion.
So before you would change ANYTHING on the HDD, I recommend creating the Recovery disk!
The recovery disk helps you to set the notebook (also the HDD) back to factory settings if something would go wrong with the HDD or similar?

With recovery disk you are on the safety side, you know?
I think you can run some experiments after the Recovery disk has been created.

Please share you experience with us? I?m very interesting?.

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Relevance 74.62%

My laptop is Toshiba Satellite A210.
With the help drive the sales package made a recovery system at the factory settings.
Now virgin pure hate, even delete what was NOT on the system disk.

I tried to restore the information through various programs (R-Studio, FileRecovery, etc.). I found files, but an attempt to restore grants that their size 0 bytes.
I crying and I?m very sad.

How do I return information from the disk Data E?
OS Windows Vista Home Premium.

Answer:Satellite A210: Made Recovery - missing data from the disk E


Using the Recovery DVD everything will be deleted from the HDD.
And if I say everything then I mean everything. All partitions, data, files will be removed.

Sorry but I don?t think that you will be able to restore the deleted files using common software?
Maybe a specialist would be able to restore it but it?s always a matter of money? you know? I think such rescue procedure is not cheap.

1 more replies
Relevance 74.62%


I have recently tried to help a friend with recovering data of his Toshiba Satelitte A100 that screen has died.
I thought this would be a simply task of removing the hard drive and putting it a HDD caddie and attaching it to another computer,

This does not seem to work.
I can put the hard drive back into the computer and i can hear the computer boot up and was able to see it with a LCD Screen. I have been able to remove the data this way so we are safe.

My question is why can we seem to remove the drive and see it on another computer?
I assume there must be some interface or format that the laptop may use for the recovery section and so cant be seen as a normal drive.

If I couldnt remove the data because say the motherboard died. Is there any way to be able to see the data on another computer.

Email: [[email protected]]

Answer:Satellite A100 - data recovery from Hard Disk Drive

> My question is why can we seem to remove the drive and see it on another computer?

Of course you can do that? if you would use an external USB SATA controller (external HDD caddy) you should be able to connect this to another computer.
But if the HDD is faulty, this will not work.

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Relevance 73.8%

I somehow dont have a recovery partition on my hard disk but have Toshiba Media creator on my desktop?

Images below:

No Recovery Partition?:

+Message was edited: not working links have been removed+

Answer:No Recovery Partition - Recovery Media Creator issue


It looks like the Recovery Media Creator Software is still installed but the HDD Recovery partition has been deleted from the HDD.

Therefore the recovery media creator cannot access the HDD recovery partition.

What to say?. In such case you will not be able to create the recovery medium :(

But you could order such disk from here:

2 more replies
Relevance 73.39%

Hi folks,

I have a new Satlellite A200 and it will not boot up. Tried running recovery CDs but no joy.
Could someone please tell me, if I selected

'Erase Hard Disk' then 'Delete all data and partitions from the hard disk'

would this also delete the computer's internal recovery partition?

I have the recovery CDs but as I said, they don't work and I was wondering if clearing the HDD completely then running the recovery from the HDD recovery partition would help.

Sorry if this is a basic question for you guys! I've read through hundreds of threads, but can't find a definitive answer.

Thanks in advance,

Answer:Satellite A200 - Does 'Erase hard disk' option remove recovery partition?

> 'Erase Hard Disk' then 'Delete all data and partitions from the hard disk'
>would this also delete the computer's internal recovery partition?

If you mean the hidden Vista WinRE partition then; YES

But don?t worry buddy; The Toshiba Vista recovery CD would format the whole HDD and would erase all partitions but it creates the hidden Vista WinRE partition again on the HDD.


2 more replies
Relevance 72.98%


I have a Satellite P300-13M. I want to reinstall my Vista but the program Recovery disk don't work.
I haven't uninstall the program, it's also on my software list. I can see the program in C:\Program Files\Toshiba\TOSHIBA Recovery Disc Creator but when i click on ToRDC.exe it doesn't start.

These are all the files in the map:

+13/08/2008 17:30 <DIR> .+
+13/08/2008 17:30 <DIR> ..+
+28/02/2008 20:49 <DIR> Img+
+19/03/2003 13:14 499.712 msvcp71.dll+
+21/02/2003 21:42 348.160 msvcr71.dll+
+30/10/2006 08:27 7.958
+27/10/2006 23:36 4.093 tdcmdpst.inf+
+18/10/2006 11:50 16.128 tdcmdpst.sys+
+03/11/2006 03:30 122.880 TDComSet.exe+
+21/11/2007 17:09 262.144 TDMSTING.dll+
+21/11/2007 17:23 129.632 TODDSrv.exe+
+06/12/2007 13:59 1.212.416 ToRDC.exe+
+14/02/2006 16:23 57.344 TosChk.dll+
+24/06/2007 19:39 9.657 TrdcHelp.html+
+25/10/2005 08:53 28.672 VXBLOCK.dll+
+12 bestand(en) 2.698.796 bytes+

I also have the map on E:\HDDRecovery with all the files in it (4.12 GB).

Is there a way to make the program work or can i make from the map HDDRecovery an ISO-image and burn it on a cd?

Answer:Satellite P300-13M - Recovery disk don't work


> I haven't uninstall the program, it's also on my software list. I can see the program in C:\Program Files\Toshiba\TOSHIBA Recovery Disc Creator but when i click on ToRDC.exe it doesn't start.
Sorry for my question but what do you want to do exactly?
Do you want to recover the notebook using the Recovery disk or do you want to create an recovery disk?

The Toshiba Recovery Disc Creator creates the Recovery disk using the files from the HDD recovery folder which is placed on the second partition.

If you want to recover the notebook then you have simply boot from the recovery disk.

4 more replies
Relevance 72.98%

After getting some annoying adware I could not get rid of, I decided the format my harddrive and return my notebook to factory settings.. something I could not do.

Firstly I inserted the disc, and in no way could I get anything to happen. I tried run from start menu, I browsed the files and looked for some kind of file that would open the normal wizard.. etc.. nothing.. I restarted to see if it would boot.. nothing..

I went into the setup (f2) and asked it to boot the disk. It then says "Loading ram disk image" with a progress bar.. the bar finishes, the screen goes blank and than reboots, gets to the same point and continually reboots.

I found this thread with a guy with the exact same problem here:

He describes his solution but I have no idea what he is talking about.

I recieved this "Product Recovery DVD-ROM" and no other discs. I cannot enter windows, I can only enter f2 and the settings there, and watch it reboot.. I can't do anything with it at all.

Stunned that using the recovery disk made my notebook unusable where as before it was just annoying ads on websites..

Any help would be appreciated.


Answer:Satellite P100 - Recovery disk does not work


I have checked the link provided in your posting and the other person has booted the notebook with the Linux booting CD to format and to delete the whole partitions on the HDD.

I recommend doing the same. Delete the partitions and format the HDD and then try to recover the notebook with the delivered Toshiba recovery CD.


2 more replies
Relevance 72.98%

Hello all

i have an old Satellite A30-203 and have a problem. I've tried to format my laptop but the product recovery cd does not seem to work while its deleting the data on my drive its gets stuck while loading ntfs files? Now im not able to get back on to windows would I need a new product recovery cd and would be able to get that?


Answer:Satellite A30-203 - Recovery disk doesn't work

Hi dimation,

It?s hard to say what is the exact reason of this but fact is either it?s a problem of the recovery disk (e. g. scratched) or the notebook itself is causing this problem.

In my opinion the easiest way to check this is using a Microsoft Windows disk. If the installation will be finished successfully, you need a new recovery disk. Therefore you can ask an authorized service provider in your country! :)

2 more replies
Relevance 72.98%

I am selling my laptop.

Went to use original Product recovery CD's supplied with PC.

1st disk worked OK - unfortunately 2nd disk (not damaged) stops at approx 60% and gives the following message;

error number 437
Cannot read from file
version: 7.00 (apr 19 2001, build 254).
License: XQ199905
command line arguments: -clone, mode=pload,srx=x:\01367000.GHO:1,dst=1:1 - batch

prog mode : prog_local
Path name :
dump file: x:\01367001.GHS
dumpPos : 0
flagexplode : 10

Mouse IRQ status : not in IRQ(0)


I have a buyer waiting and it all looks dutch to me!!!

Answer:Satellite P10-304: 2nd Recovery Disk doesn't work


It?s not easy to say what?s wrong with the 2nd recovery disc.
I would recommend formatting completely the HDD and trying again to recover the OS. If it doesn?t works, well try to contact the Toshiba service. There you can order the Recovery CD. Maybe the recovery problem will be solved as a gesture of goodwill.
Nevertheless the recovery cd is not expensive.

1 more replies
Relevance 72.57%


I have a L350-170 running Windows Vista home, I have recently purchase a recovery CD from Toshiba and now that it has arrived, it doesnt work.

I put in the CD and boot from the CD drive, I can hear the drive working and the screen says "Windows is loading files" and a bar appears at the bottom of the screen, after this the screen goes blank and all I am left with is a mouse pointer and a black screen.


Answer:Satellite L350-170 - Recovery Disk doesn't work


Did you test if the notebook would boot up using another bootable disk like Linux Live CD, WinPE or Win XP?
Please check this?this would help to determine if the issue is related to Recovery disk or notebook.

Please check also if the HDD is ok. For this test you can use an free HDD testing tool called Drive Fitness Test. Google for that.

However, it could be also an faulty recovery disk and in such case you should get in contact with the guys where you have ordered this disk? maybe you need an replacement.

5 more replies
Relevance 72.57%

Good Afternoon,

Wonder if anyone can shed some light on the following error message I get when trying to restore my laptop...

"Setting access permissions V:\HDDRecovery...
V:\HDDRecovery The system cannot find the file specified
Unpack WinRE...

ImageX Tool for Windows
Copyright Blah.....

Error Opening file [V:\HDDRecovery\SWImg\06546XSP.svml
ERROR: ImageX could not apply WinRE V:\HDDRecovery\SWImg\06546XSP.svm Index 1 from HDD to W:!

Press any key to continue..."

After this I am left with the Toshiba recovery software running with no action and an Active DOS screen but nothing happening...

I'm guessing HD fault, Recovery media received today from Toshiba for this system

Laptop is:
Satellite L300D 202

NB. If i restart the laptop boots so far and displays BOOTMGR is missing Ctrl Alt Del to restart...

All help much appreciated,
Thanks in advance,


Answer:Satellite L300D-202: Restore using Recovery disk does not work

> NB. If i restart the laptop boots so far and displays BOOTMGR is missing Ctrl Alt Del to restart...

Hmm... for me it looks like the notebook does not boot from the disk (DVD) but it tries to boot from the HDD....

Anyway, did you try to boot from another disks; for example Win XP, Linux Live CD?
Do this and check if this is possible... if yes, format the HDD and try to boot from the recovery disk again!

PS: Did you try an HDD recovery option?
Power up the unit, press F8 and in choose ?Repair my Computer?
After that choose ?Toshiba HDD recovery? option if possible.

9 more replies
Relevance 72.16%

Hi Folks,

I finally got round to buying a USB DVD drive in order to create recovery discs for my NB200-10Z. I got the following:

* Samsung SE-S084C, External USB 2.0 Slimline 8X DVD Writer, Black

I have twice tried to create a recovery disc and am now left with two trashed DVDs. The error codes in the error window are:

Error Code: 0E01B5-26-2A040803
Error code: 02016F-3C-00000000

The first time the burning was stopped, the second time the verify failed.

Can anyone shed light on this?

Answer:NB200-10Z: Can't make recovery disk using TOSHIBA Recovery Disc Creator

Hey mate,

Which disks you are using for creating a recovery disk?
I had a similar issue that it wasn?t possible to create the recovery medium so I bought blank DVD?s from another manufacture (Verbatim DVD-R) and this worked!!!

It seems that DVD-R mediums working good instead DVD+R?
It?s worth a try!!

11 more replies
Relevance 71.75%


because my laptop (Satellite P200 - I bought it in dec. 2007) didn't work properly anymore - and when after a lot of cleaning up it still didn't work properly - I decided to start from the beginning and restore the operating system with the 2 product recovery cd's/dvd's.

Product Recovery Disk 1/2 worked fine - Windows Vista Home Premium is loaded again on my computer.

But what abot *Product Recovery Disck2/2*??
At one point the recovery program asks for an 'ADD-ON' but when I put in Product Recovery Disk 2/2 at that moment the program doesn't recognize the disk. During the rest of the recovery program the program doesn't ask for Product Recovery Disk 2/2, so the content of that cd-rom/dvd now isn't loaded on my laptop.

Has anyone had this problem too?
What did you do about it?
Is it a problem not to have loaded the content of Product Recovery Disk 2/2 (can I go without it?)?

Thanks in advance for any reactions!


Message was edited by: Craftsmen

Answer:Satellite P200 - Product Recovery Disk 2/2 doesn't work


> Product Recovery Disk 1/2 worked fine - Windows Vista Home Premium is loaded again on my computer.

I don?t know what Add-ons the tool asked for but as far as I know the Toshiba image contains the Vista OS, Toshiba drivers and the additional software.
So if you have recovered the notebook using the Toshiba Recovery disk 1 then the notebook should be set to the SAME state like at the first day of purchase.

PS: what files can you find on the second disk?

4 more replies
Relevance 71.34%

I'm going slighty crazy! I have just bought an L300 laptop and i was totally reassured I could partition the drive. I have partitioned many drives in my life and know what I'm doing (mostly) - but this one - I may send it back to the store.

It has a 250 GB hard drive - with main disk c, smaller volume d and 2 hidden volumes. I want to make 4 further volumes (personal, music, images and office). I have used the Vista partition utility and it won't let me (it says it will create dynamic drives - I just want the extra simple drive volumes) and the store recommended Disk Director

Can anyone tell me how to do this - it has been a simple operation on every other computer I have bought


Answer:How do I partition the HDD on Satellite L300?

Hallo Jenifer

At the beginning just one question: Have you created recovery DVD?
Please don?t do anything with partitions before you have created recovery DVD for further Vista installation.

After doing this you can do with HDD what you want. Please note: after changing existing HDD structure you will not be able to install Vista using HDD recovery procedure (F8 > Repair my computer).

Have you tried to change partitions using Vista options in ?Computer Managament??

9 more replies
Relevance 71.34%


I have a Satellite L670 PSK3EE-xxxxx

When I launch Toshiba Recovery Media Creator I have two errors :
Unxcepted error, please close the app and relaunch :


Then it displays the soft and ask for 3 DVD...
Any idea why ?
Where Could I download a new version of Toshiba Recovery Media Creator ?

Thanks by advance

Answer:Satellite L670 PSK3EE - Recovery Recovery Media Creator ERRORS

Toshiba recover creator asks for 3 DVDs because three empty DVDs are needed in order to create an Recover Disk!

PS: I found Toshiba Recover Media Creator for download on this Toshiba Australian page:

2 more replies
Relevance 71.34%


I have a Satellite U400 (few years old), and I never created the recovery DVD.
Now I want to do it, but for some reasons, when I launch Toshiba recovery disc creator, nothing happens...
The partition with the recovery files is there, as well as the folder HDDRecovery. I did add some files to this partition, could this be the problem ?

Thanks for your help.

Answer:Satellite U400 Impossible to create recovery DVD with Recovery disc creator

>I did add some files to this partition, could this be the problem ?
No. if you didn?t change partitions structure this should not be the problem.

Question is: does Toshiba recovery disc creator start or not? If you cannot star this tool it has nothing to do with recovery files.
Can you find this file - C:\Program Files\Toshiba\TOSHIBA Recovery Disc Creator\TRORDCLauncher.exe ?

4 more replies
Relevance 70.93%

On making the recovery disks, whilst program was verifying the final disk, program came up with Not Responding and disk would not release. I don't want to waste lots of DVD's if this is a common fault. Anyone else had this problem?

Answer:Recovery disk creator failed to create 3rd disk

Are you sure the disc failed?

Maybe it burnt ok but it just failed to continue?

4 more replies
Relevance 70.52%


I have a Toshiba Satellite Pro L300 laptop and I would like to make an additional partition beside the already existing C: and the hidden partition. I have created the recovery discs and I want to use partition magic for the partitioning process (no new installation of windows xp). Can anyone tell me if using partition magic will have unwanted effect on possible recovery from the created disks?

Thank you in advance

Answer:Satellite Pro L300 - using partition magic

Usually you can do this with Windows option in disc management but can you please tell me something at first?

Do you use Vista or WXP? I ask this because if you use preinstalled Vista the HDD must already have two partitions. Please check it out in Windows explorer.

Is hidden partition described as EISA (WinRE) partition?

1 more replies
Relevance 70.11%

I have a toshiba Satellite 2410-504 which gave me the blue screen so I've bought a L300 to replace it.
tThere are documents and pictures I would like to retrieve from the old tosh -

Can I switch hard drives across if they are compatible or is there a lead to do this and how!

Answer:Satellite L300 - How to transfer data from old HDD?

The only way I know is you buy an external HDD case where you can put in the old HDD. Connect the old HDD that is the case with the USB cable to your new notebook and then you can copy your documents and pictures.

Such cases are not expensive and external HDD?s are very practical.

1 more replies
Relevance 69.7%


The vista on my L300 will not start.

I try to use the modem for the first time but it couldn't contact the line. So I remove it in the "device manager".

After the restart the vista start screen appears only for 3 seconds then the notebook reboots. There is no way, no safe mode....

Contact the hd as an external drive XP say "unknown" 0 byte, with Linux its named correct as "vista" and I could open all folders.

I have no recovery. The DVD burning with the Toshiba recovery program failed tree times and so I give it up.

the hidden partition is ok. On my notebook from an other manufacture I can recover from this hidden partition. Is there any way to do this on my L300?

Thanks for information


Answer:Satellite L300 - Can I recover from the hidden partition

Does the below link help?

2 more replies
Relevance 69.7%

Running "Vista" with a 120GB HardDrive, and need more space.

Have bought a 500GB SATA drive. I am worried that the Recovery Software will set the new drive up with a 50/50 Partition. Is this the case or will it allocate 50Gb to E:/ and the rest to C:/?

As the Manual states that if I change the partition sizes the the recovery software will not re-install in the future?

Answer:Satellite Pro L300 - New partition sizes after HDD exchange


As far as I know the Toshiba recovery disk allocates always 50% disk space to each partition. That means on 500GB drive you will have two partitions with ~250GB disk space on each partition.
If not or you want to change something, you can use the disk management tool of Windows:

I think the manual means you can?t use the HDD recovery procedure anymore if you change the partition size.
But with the Toshiba recovery disk you are on the safely side and so you can always restore factory settings every time. :)

1 more replies
Relevance 69.7%

the E partition on HDD disk on my laptop is only 20% used.
Can I use the free space for storage of things like photos?

Answer:Satellite Pro L300 - Can I use the E partition space for other files

Of course? why not?
You can do this? I recommend creating an new folder called pictures and there you could store your files?


3 more replies
Relevance 69.7%


Well, for the first time in 8 years I had to do a system recovery using the disks i created when i first bought my l300-13s using the Toshiba Recovery Disk Creator.
I had inadvertantly deleted the HDD Recovery partition when i set out to do a clone using a bigger HDD.

What I want to find out is instead of making recovery disks to DVD can i make a recovery USB flash drive?



Answer:Satellite L300-13S - Recovery USB instead of Recovery DVD Disks?

When you open Toshiba recovery media creator you can see options which media can be created. I?m not 100% sure but I think on old L300 there was option for recovery DVDs only so I think you cannot create recovery USB.

5 more replies
Relevance 69.29%

Hello all
I have a Toshiba Satellite L300-110

The question is how can I recover my laptop with the recovery DVD without lose any data located in the hard disk drive?

Answer:Satellite L300-110 - How to recover without loosing data on the HDD?


A recovery installation from the recovery disk without loosing data on the HDD isn?t possible. If you use the Toshiba recovery disk the whole HDD will be formatted so you must backup the data first.

The only way I know is to use the HDD recovery function in the advanced boot menu. The HDD recovery function formats only the first partition of the notebook and all data that you have stored on the second partition are available after recovery.


2 more replies
Relevance 69.29%

Hi All,

Yesterday my laptop accidentally slipped from my hand and now its screen is looking like damaged. I am worried about my data which I have saved on 'D drive'.

Is data on d drive means it is on hard drive ?

How can i recover it ?

Any reply will be highly appreciated.


Answer:Data back-up saved on Satellite L300

>its screen is looking like damaged
How to understand this?
Can you start your machine?
Can you see anything on the screen?

Your data are saved on second HDD partition. Theoretically you have two options:
1/ You can connect your notebook to the TV or external display and use it for a while
2/ You can remove HDD and connect it to another notebook/Pc as external one. So you can have full access to your saved data

Please post some feedback.

1 more replies
Relevance 69.29%

Today I noticed that my toshiba laptop has deleted all my files from the Data drive excluding the HDDRecovery folder and the most recent files I've downloaded.

I think this happened when I tried to install new software earlier today when the screen suddenly turned black and nothing happened until I rebooted the system. After that the Data drive was completely empty so that the computer had decided to erase all my files.

So why did it do that? Or am I not supposed to use the 150 GB of space in that drive and install all the data on drive Vista (C)?

I concider this situation quite annoying and hope that someone could tell me what's wrong here.

Answer:Satellite L300 - Data E Drive formats itself?

A Drive doesnt just format itself, possibilities could be:

1) A virus formatted E: drive
2) Poorly written Software deleted the contents of the drive
3) A hardware failure corrupted the Partition/File information on the HDD.
4) Someone previously formatted the drive behind your back

Number (3) seems likely, perhaps the unit overheated and shut the machine off, while the OS was writing to the Partition/File Allocation Table.
There is software you can download that can attempt to recover the information, search google for "data recovery HDD".

There is no reason why you can't partition the drive to add extra "data" drives. I have my HDD partitioned as C: and D: and the HDDRecovery partition, and have no problems at all.

ps. Remember to backup your files regularly. Anything can happen, especially in a device with moving parts like a HDD. I have lost GB's of data once due to a failed HDD, it wasnt fun :( Now I always have backups :)

2 more replies
Relevance 68.88%

I recently bought "Toshiba Satellite L300" which had Windows 7 operating system but the Recovery CDs had Windows XP.
And my hard disk was single partition and Microsoft office was not working on this notebook and I used that CD to fix these problems.

But I lost my previous Windows 7.

Now it is Windows Xp SP 3 on my computer.
But I am not satisfied with XP want Windows 7.

How can i get it again for free?

Please let me know that what is right Recovery CD for "Toshiba Satellite L300". ?

Answer:What is right Recovery CD for Satellite L300?

>I recently bought "Toshiba Satellite L300" which had Windows 7 operating system but the Recovery CDs had Windows XP.

Hmm? this is strange? I have no clue what Satellite L300 this is but usually an L300 series was preinstalled with Vista Home Premium

So I?m wondering why Win 7 was preinstalled and why you get Win XP recovery disk?

Usually the L300 should be equipped with an HDD recovery partition which would contain the Toshiba image.
It should be able to recover the new notebook using the HDD recovery and this should help you reinstall the Vista OS.

In my opinion you should talk with your dealer? maybe the notebook was a replacement device????
Who knows?

2 more replies
Relevance 68.88%

Hi, my laptop crashed and there is nothing on my laptop and do not have the recovery cd/dvd. Does anyone have it that they can forward to me.
I have a Toshiba Satelite L300 14x. PLEASE help as I am desparate need of getting my laptop up and running again.

Answer:Need Recovery CD/DVD for my Satellite L300

If you need original Toshiba recovery CD/DVD you can order it under

2 more replies
Relevance 68.88%


Problem's with SATELLITE L300-13R, fails to start Vista.
Pressing F12 with recovery dvd, starts loading from dvd, then stops after about 30 second leaving a blank screen.

We also have seen the following message

STATUS: 0xc00000e9
INFO: An unexpected I/O error has occured

There is also an explanation that it may be due to an external device that has not been disconnected properly or a hardware error.

The recovery discs worked fine a few weeks ago.

Any other ideas?

Answer:Satellite L300-13R - not able to recovery


Did you try the HDD recovery?
You could start this press F8 at the beginning.
Then choose Repair my Computer and then HDD recovery.

You should also set BIOS to default settings and safe the changes.
Then try again.

4 more replies
Relevance 68.88%

Hi there,

Can anybody help me please.

My satellite pro L300 laptop crashed which I have had repaired.
Unfortunately I have no recovery disks for the operating system eg Windows Vista.

I can not find how to get these disks from the Toshibe website or to be honest what these disks are correctly refered as.

Any help would be appreciated..

Answer:Satellite Pro L300 - Where to get the Recovery DVD


The notebook supports the HDD recovery option. This means that you can reinstall the Toshiba image without using the Recovery DVD. You have to boot notebook and press the F8 button. The advanced boot menu will appear and there you should choose the first option ?Repair my computer?. Then choose Toshiba recovery (last option) and start the installation.

After this installation you could use the Toshiba preinstalled burning software called ?TOSHIBA Recovery Disc Creator? to create a own recovery DVD

But if you have formatted the HDD the repair option will not work because the recovery folder was also deleted. In such case you will be not abele to create the own Recovery DVD.

But you could order it from here:

2 more replies
Relevance 68.88%

How are you?
Please I need CD/DVD recovery for my Toshiba notebook.
It is: Satellite L300-14X

Answer:Need recovery CD/DVD for Satellite L300-14X

You can order it under

Good luck!

1 more replies