Computer Support Forum

Problem creating recovery disks for the Satellite L500-126

Question: Problem creating recovery disks for the Satellite L500-126


I have a problem creating recovery disks for the Satellite L500-126.

I am using the Toshiba recovery disk creator.

The 1st disk is ok.
When I try to make the 2nd disk, the systems stops exactly at 50% of the 2nd disk. and no more reaction from the disk creator.

I tried 2x, and each time i had to abort and throw away the dvd's.

any suggestions?

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Preferred Solution: Problem creating recovery disks for the Satellite L500-126

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Problem creating recovery disks for the Satellite L500-126


You should try another DVD from different manufacturers?
It?s nothing unusual that some DVDs are not fully compatible and that the CD/DVD drives cannot write the data properly?
I had such issue in the past and could solve this testing and using different DVDs.

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Stop 0x000000001A *Memory_Management* Blue Screen during recovery.
Please help.

Answer:Satellite L500-12T System Recovery from Recovery Disks

First recovery or first notebook start?
HDD or DVD recovery?

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My new Satellite L500 - 19X came pre-installed with Win 7 - 64 bit version.
Also included was a "Product Recovery Win 7 32 bit" disc

Within the packaging was a leaflet saying:

"If you plan to use the 64-bit version at a later stage, please create a _recovery medium_ prior to installing 32-bit Windows 7"

It then cautions me to create a "64 bit recovery medium.....ordering a 64-bit recovery medium is not free of charge"

The manual goes on at length about "_System Recovery Options_" As instructed in the manual I have made a "Repair Disc Windows 7 64-bit" Am I correct in saying that I do not or cannot have an actual Win 7 64-bit disc?

The leaflet says "a backup copy (of the Win 7 64-bit) is stored on the hard disk drive as a _recovery image_" So is this the actual Win 7-64-bit complete disc that I am after, and if so how do I get it?

The Toshiba documentation is not clear, and I believe rather contradicts itself?

I am confused! Anyone understand what's going on?


Answer:Creating Win 7 64bit Recovery Disc for Satellite L500-19x?


As I understand you have received the Notebook with preinstalled Win 7 64bit OS.
But you didn?t get the Win 7 64bit recovery disk but you have a Win 7 32bit recovery disk. Is it right?

Well mate? the case is that the usage of the Recovery disk will format the full HDD and will erase everything from HDD. This means that you will lose the preinstalled Win 7 64bit OS.
So if you would not create the Win 7 64bit recovery disk BEFORE using the Win 7 32bit recovery disk then you will not be able to go back to 64bit version.

Therefore create the Win 7 64bit recovery disk at the beginning. Then you are safe and can install Win 32bit and 64bit whenever you want.

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My pc start acting up after i made a system restore.For exemple i cant use the fn key function.

Last week i decided to format my pc. But when i opened the TOSHIBA Recovery Disc Creator i got an unespected error 0D00F6-49-00000001.

I mananged to create 2 of the 4 dvd's. Im using Dvd-r from memorex.
Can someone help.

Thank you in advance for your help.

Answer:Satellite L500 - cannot create recovery disks - 0D00F6-49-00000001 error

Is this the first time you try to create recovery discs?

How you have created 2 discs if the Toshiba recovery disc creator starts with error?

Anyway, in this forum you can find similar threads. Probably is some recovery file corrupted and disc cannot be created.
I don?t think there is something you can do about it. Either it works or not. Maybe you should contact nearest Toshiba service and explain the situation. I hope they can help you with this and order original Toshiba DVD disc for you.

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Hi. New user to the forum and new owner of a Toshiba.

I am trying to create the 4 recovery discs for my Toshiba satellite L500-12E. Discs 1, 2 & 4 created successfully, but disc 3 failed two times. The message I received onscreen was: Failed to read the following file: F:backslash ZZImg backslash 09753xsp6.swm Error Code: 020150-20-00000000
( I cannot get the computer to type a backslash on this window)

Anyone know of a similar problem or a solution?


Answer:Satellite L500-12E - Error during creating Toshiba recovery disk

Hi Dwight,

Which disks you are using for creating Toshiba recovery disk?

I have good experience with Verbatim DVD-R. Have you tested these disks?

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I was just wondering about this.
Could i make ISO images of my recovery disks, i know i could just make some more copies, but i am learning how to create ISO images.
But i was a bit worried what would happen when i put a disk in the drive.....

Answer:Re: Satellite L300-1BV - creating ISO images of your recovery disks

This with recovery image is a little bit complicated and something like this is not possible.
All you can do is to create recovery DVD using Toshiba recovery disc creator or start recovery from HDD directly using Toshiba recovery option (F8).

You can do with this what you want but how you want to start installation later?
Sorry but I think it will not work.

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I bought Satellite A500 yesterday and now I am trying to create the recovery disks before anything else.
However, towards the end of the 1st DVD, I get an error message saying "Faile dto open the following file. e:\boot\bcd (Error code 0201123-F1-00000000)" and then when I click 'OK', the DVD is ejected giving a message 'failed to create recovery media 1'. Upon physical examining I have noted the DVD is written to almost full.

Any advise on this? Also, in the interface, it does show a USB option and says to insert a USB media with more than 7GB free. Can I use this to create the recovery disk? If so, when I reinstall windows 7, can this be used as a bootable disk?

Would greately appreciate any help on this issue. If it is malfunctioning, I want to return it ASAP.


Answer:Satellite A500 - problems with creating the recovery disks

As far as I know you cannot use external device for recovering so it is very important to create recovery DVDs.

Try to create recovery disc using DVD-R media only. Use high quality medias like TDK or Verbatim.
Last month I created recovery discs on Satellite A500-157 and everything went well.

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I have a Toshiba Satellite L300-139 (Vista, 160GG, 2GB memory).

Hard disk has been damaged (when booting Vista, systems does not start at all, and every time only a blank screen with the mouse arrow is shown --> tried all choices + PE boot etc. but there is no access to the Recovery Console) and there is no possibility to run CHKDSK to fix this problem.

No recovery disks were created when the computer was new.

I removed the laptop hard disk and plugged it in to my desktop computer, but 2 partitions out of 3 were damaged and I managed to recover some data including:

c:\program files\TOSHIBA

Recovery of the data was done by using and external USB hard disk.

I copied all the data to the USB disk and started the TRORDCLauncher program (run as Administrator). All it does it removes my DVD-drive from vista and then fails with error (rough translation):
"Other process is using the drive or there is no drives available. Check the drive status. [OK]"

It seems that Recovery Images have been created with Windows PE Tools 2.0 (Imagex), but as the data is spreaded around the folders I have not been able to create the recovery disks manually.

Any Ideas and knowledge how to create the recovery disks with this data what I have or do I have to order the DVD's and wait for couple of weeks before getting the system up again?



If someone knows a nice solution for executing Microsoft CHKDS... Read more

Answer:Creating Recovery disks without the possibility to boot -Satellite L300

Sorry but there is no chance you can create recovery DVD. Recovery DVD can be created if you use ?Toshiba Recovery creator? tool only and unfortunately there is no way to get it.

HDD recovery procedure using F8 can work only if the HDD configuration is not changed (new OS installed), the HDD recovery folder must be placed on second partition.
So with short words, you can do this just if the notebook has ?factory settings?. Now you cannot do anything but order new original recovery DVD for this notebook model.

If you want to do this you can order it under


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just bought a satellite A505-S6005 and trying to create recovery disks.
I am using Dynex DVD-R.

It created the 1st disk after erroring out 2 times and when I started the 2nd disk kept getting the message again which is Error Code OE01BS-26-2A037303 says power calibration area error occurred, check disk for dirt or scratches.

The disks are not scratched and after going through 5-6 disks am wondering if something is wrong with the optical drive & not the disks.

Any help appreciated.

Answer:Satellite A505-S6005: power calibration error creating recovery disks


I think it?s a problem with your DVD medias?
You are using not compatible disks!!!

Try different DVDs from different manufacturers.
I?m use the Verbatim or TDK DVD-R and my CD/DVD drive handles these disks trouble free.

Check it!!! I?m sure this will help you!!!

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I recently bought a HP pavillon notebook, and I want to create recovery disks with "Recovery Manager ---> Recovery Disk creation".

I'm using DVD-R disks, the Recovery Manager tells me I need 3 disks. After the creation of the first disk, the Recovery Manager ejects the disk tells me (in french):

Creation du disque 1 sur 3 r?ussie
Reinserez le disque que vous venez de creer et fermez le plateau du lecteur.

which means:

disk 1 of 3 successfullly created
Insert the disk you just created and close the drive tray.

I did that, but nothing happens, the program will do nothing and does not proceed to ne next step; the creation of disc 2.



Answer:Problem when creating recovery disks

There might have been something lost in translation there. Try inserting a blank disc when this pops up. What happens then?


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I tried to create the recovery media and i am getting the message "Resources required by this application are already in use. Please retry after the other application completes". Can any one help me to solve this issue? I haven't created the recovery disk so far. Your help is much appreciated.


Go to Solution.

Answer:Problem in creating recovery media disks

Having the same problem with my brand new n200 (UK). Can't run 'Recovery Disks' or 'Recovery Media' options in Create Recovery Media dialogue box. Same error message displayed both times.

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Under My Computer, C:/ drive, I right click to Properties, Tools and then to Back Up Now. I went through this up to the point where it selects a backup device. My system came with a factory-installed CD WRiter / DVD-ROM. The device DOES NOT appear. Is the manufaturer so worried about cash flow that they disable my ability to make my own backup disks, so I have to pay them for the recovery/backup disks??? I'm tired of calling them because everything seems to be a software problem which is not covered by ANY warranty! I have a 14GB file waiting to be backed up to DVD. Is there a way I can finish my backup and create my recovery disks? Many thanks.

My System : D@#% Laptop with CoreDuo, 1 Gb RAM, 60 Gb HD, Windows XP Pro.

Answer:Problem creating backup/recovery disks

For one thing I do not understand what make and model a D@#% is. SO what is the make and model of your computer ?

There is usually a good reason for no recovery disk with a computer and usually a good way to make one or send you to find out how to make recovery cd.

Since your word above starts with a D we will assume it is a Dell

How Do I Create a CD Containing My Operating System with the Dell™ OS Recovery Utility?

please read this article and if you need print for reference.

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Anyone from Romania with a Satellite L500-126?

I had a problem with my Vista oem and I want to reinstall it and don't have recovery disks.

Thank you

Answer:Satelllite L500-126: I want to reinstall it and don't have recovery disks


Satellite L500-126 was delivered without the recover disk but with the HDD recovery option! This means that you can recover the notebook without the usage if Recovery disk.

Start the notebook pressing F8.
Choose the function: Repair my Computer and then new window will appear.
Then you would get new option with recovery HDD

Should work?

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Good Morning,

I noticed that my Satellite L500-19X's hard disk was on it's way out so I have bought a replacement. I used the tool on the machine to create 2 restore DVD's to re-install the system.

The restore seems to run ok, working through both disks etc. It finishes, asks me to remove the media and the machine reboots.

The Windows 7 startup begins, but get's to "Setup is applying system settings" and I get a message stating "Windows Setup could not configure Windows to run on this computer's hardware."

Does anyone have any ideas? I've run the restore a couple of times with the same result. I'm rather surprised that the restore CD's are essentially useless.

Answer:Satellite L500-19x - Restore disks not working

Is this first time that you have used recovery discs?
If your old disc still works somehow try to reinstall OS using HDD recovery procedure - [] - just to see if the same will happen again.

It is not easy to say what is wrong there but maybe by disc creation some bits were not saved on the right place. Who knows? ?:|

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My DVD device all of a sudden only selectively plays back DVD disks (movies & music). I have validated the Region settings. All disks tested are compatible to this region and work on other media. The driver version: 6.1.7600.16385.

The only software recently installed was iTunes (64bit, Windows 7 compatible) - DVD playback still worked fine after installation.

Music CD's still work 100% as do some DVD's.


Answer:Satellite L500-1DT - Selectively plays back DVD disks

Hey Ironman69,

> The only software recently installed was iTunes
When such CD/DVD related software is installed, they install filters into registry, which can cause compatibility problems.

That means you should remove the upper- and lowerfilters in Windows registry as you can read here:

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I am about to create a recovery disk for my new laptop.Hit a slight problem, when it asks me what media I want to use it gives me 3 options:DVD (DL) 1 neededDVD 2 needdedCD 20 neededMy question isWhat is a DVD (DL)Thanks

Answer:Creating recovery disks on DVD's

Double Layer DVD.

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I have Windows 7, and the recovery disk creation program only opens up while in safe mode. Is it ok to create the disks in safe mode?

Answer:Creating Recovery Disks

Moving this to the Win 7 forum.


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Did you purchase the notebook second hand? If there is no option to create recovery media, it means that recovery media has already been created. HP only allows for the creation of one set or type of recovery media. That was stated at the time the media was created.  

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Nearly new Win 8 laptop in the office.  From time to time it has suggested I create recovery disks.  I finally managed to buy some DVD-R disks (that involved driving more than 100 miles).  What to do instead of waiting for the next prompt?
I tried Control Panel -> Recovery -> Create Recovery Drive
It then asks Copy Recovery Partition?  If yes, it offers only the option of creating a recovery drive (using a flash drive of at least 16 GB capacity).  If no, you have the option of creating disks instead ... but it created only a single disk, using only about 1/3 the capacity of the disk (to judge by the visible writing trace).  I had been given to understand that "recovery disks" would require 3 to 5 disks.  So is this not the same thing as the recovery disk set that would be created if I accepted the prompt?  and if so, how to generate that prompt without waiting (an unknown number of days) before it appears again?

Answer:Creating recovery drive/disks

Oops, think I may have found the answers to this in the links posted in the thread "Do you need a clean install of windows 8 to make recovery disc?"
Someone please correct me if I am wrong.

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Hello guys

My two vista recovery disks.
Can i make "ISO" images out of these using "imgburn" i really just thought it would be a good idea to have the two recovery disks that i have as "ISO" images, so i can have these on my other computer as a backup copies...

I have been learning about the "imgburn" program, and thought it would be a good idea to get some practice on creating some ISO images.

So if this is fine and ok to do, what would normally happen when i inserted the first disk, would i just cancel out anything that pops up...

Windows vista home premium

Answer:Creating ISO images of your recovery disks

Hello carl424,
Take a look at this tutorial, it should explain everything.
Hope this helps, good luck and post your results.

How to create a single layer ISO on your hard drive using ImgBurn - ImgBurn Support Forum

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i am trying to create a set of recovery disks for this computer.  I have been trying to use "PHILIPS" DVD-R, 4.7GB, 1-16x disk and the computer will not write to these disks,  It gives me a message stating i should use a better disk.  The software states it does not support rewritable +/-RW disks for this operation. What style and brand of disks are recommended for this operation?

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Hi, HP Notebook - 15-r205ne (ENERGY STAR) My laptop came with windows 8.1 64Bits pre-installed, but later I installed a fresh copy of Windows 10 (64 Bits) over it, without making any recovery disks. Now I want to switch back to windows 8.1 , I still have the D Partition containing recovery files, but going to F11 doesn't help me.Any suggessions on how can I make recovery disks from the D partition within windows 10 and then use those disks to install the original OS back? Thanks in Advance!

Answer:Creating Recovery Disks from Partition on another OS

If you did an upgrade or custom install to Windows 10 and not a 'clean' install within the last 30 days it's easy to go back to Windows 8.1 Revert from Windows 10 to Windows 8.1 Otherwise you will need to purchase recovery media from HP.   If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.If my answer solved your problem please mark it as the Accepted Solution. Thanks! 

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Hi there,

I'm trying to create bootable recovery disks. I use Acronis True image as the imaging utility and now want to create a bootable disk which automatically starts the re-imaging process once I boot off the CD. I know this can be done with Ghost image files but would like to know the CD creation process for Acronis images. I know Nero can create bootable disks but its getting it to work with the Acronis image file of my HDD thats got me stumped. Thanks

Answer:creating recovery media disks

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Ok, I have no problem with creating these, I did this so that my hp recovery partition will be on disks, instead of on my computer, so i can use that partition that it is on for storage.

So before i created these disks, I had around 34gigs of hard drive space on my c:/ drive. The way creating these disks worked for me, was I clicked on recovery disk creation in recovery manager, and that apparently saved the recovery files, to my c:/ drive. Because after I did this, my hard drive space went down to 22gigs, and my recovery partition says that it is around 11gigs, so these numbers do make sense.

I have the disks created, and I dont know why it saved the files to my computer before burning the discs, but it did. Either way, my disks are done, and now I want to find where these recovery files saved to my c:/ drive so that I can delete them.

Does anyone know where I could find these and what the folder name might be?

I want to delete them off of the hard drive, as well as delete them off of the recovery partition, so that I can use that space for other stuff.

Answer:Creating backup disks for HP recovery

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I have Toshiba Satellite A300D-11T (extended A300D-11S) and I would like to create Recovery Disk. Problem is I cannot run Toshiba Recovery Disk Creation Tool. There is no shortcut in Start menu.
I tried to run it from Program Files.

Program itself exist (or at least I think it does), there are files in Program Files folder, also in "Programs and Features" the program exists so I could remove it.
I simply click on TosRDC.exe file (or any other *.exe file in this folder) and it does not start.

For the record - recovery partition does exist and has not been changed.

System - Vista Home Premium 32bit.
What to do?

Answer:Satellite A300D - creating recovery disc problem

Hi there,

I would suggest to recover the machine from HDD and then, immediately after recovering the machine, you should try to create a recovery disk. It could be that in the mean time something destroyed some software piece in your operating system which could be the reason for this issue.

Maybe not a very elegant solution but the only one which works everytime.


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I just bought a L550-10N and first thing I tried to do is to create recovery discs using Toshiba recovery disc creator.

Everything went well on the first disc creation (4 have to be created).
The problem starts with second disc: approximately when it is half burned, the gauge stops, the DVD drive continues running for hours and never stops.

I tried the process a second time, but it was exactly the same.

Would anyone have an idea how to solve this?


Answer:Problem while creating recovery disc for Satellite L550-10N


I noticed similar issue creating my recovery disk and this has been related to none fully compatible disks?
I checked different disk from different manufacturers and finally I have managed to create the recovery disk using the TDK ?R disk?
Seems that there are different disk which are not supported but this seems to be different and it?s matter of the CD/DVD drive?

Anyway, I recommend testing some different DVDs

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I cannot create a recovery disc using Toshiba image. DVDs are rejected as blank when they are empty. DVD R/W burns OK with Microsoft and Nero software. How do I get a fix for this problem? TIA garrym

Answer:Re: Satellite C660-10T Problem creating recovery disc

Toshiba recovery disc can be created with preinstalled ?Toshiba recovery media creator tool? ONLY.
So I don?t understand why you use Microsoft and Nero software.

Have you checked User?s manuals document and chapter about recovery media creation?

For recovery DVD creation I recommend you to use DVD-R empty medias only.

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I just purchased a brand new laptop and have realised that it didn't come with a recovery disc or a recovery partition on the hard drive.

Just wondering if my hard disc crashes how am i supposed to reinstall windows?
The laptop i bought is a Toshiba satellite L500 and is only a few weeks old.

If anyone could help on the subject would be very much appreciated.

Answer:Satellite L500 - No recovery disc or recovery partition - How to reinstall?


Normally if I buy a new notebook or other product I read the user manual firstly. So I would recommend that you should the same before you ask different questions.

The point is that you have to create a Toshiba recovery disk yourself. Therefore start the recovery disk creator that is preinstalled on your notebook and follow the screen instructions. I recommend a high quality DVD-R medium to create this disk.

Furthermore you can reinstall Windows using the HDD recovery option. On the second partition you can find this folder that contains an image of factory settings and you can start this feature if you go in advanced boot menu and select ?repair my computer?. This is not a special partition, only a folder where the image is stored.

HDD recovery procedure is the same as Toshiba recovery disk. You get back factory settings too but the recovery disk wipes the whole HDD. The HDD recovery only the first partition.

By the way: Normally you did get this message:

+your system is equipped with hard disk recovery system. if you need to repair+
+your computer by restoring it to original factory state, you can do it directly+
+from harddisk (press F8 when you boot your computer, choose "Repair your computer"+
+and follow the menue instructions) or create a bootable Recovery Disc Medium for this purpose.+

+Toshiba recommends you to create Recovery Disc Medium using the "Toshiba Recovery Disc Creator" to ensure+
... Read more

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I recently purchased a new computer with Windows7 and no where in the setup process was i instructed to create system recovery disks. I have now loaded all of my programs, printer, scanner etc and thought perhaps I better take care of creating the system recovery disks before I forgot. When I started the process, the first thing I saw was a statement"

It is important to create the system recovery disks before using your computer

Just how important is that step? I have had the computer for one week so of course have used it to register software, create some documents etc.

What will happen if I go ahead and create the disks and then need to use them in the future sometime?

Answer:Solved: Creating System Recovery Disks W7

The typical recovery discs made using the computer manufacturer's software wiil restore the computer hard drive to fresh from the factory conditions. Any software you installed and files you saved after purchasing the computer will not be recovered. There is third party software available that can create a snapshot of the current hard drive contents and burn it to CDs or DVDs. You can then use those disc to restore all contents as they were they day you made the discs.

If you do not make the backup discs, you will have problems getting the computer running if you ever have the need to replace the hard drive or a virus trashes the hard drive contents. At that point, you would either need to purchase recovery discs from the manufacturer, if still available, or purchase and install a full version of Windows and then hunt down the hardware drivers.

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Hi there: I would like to create a windows 7 recovery disk(s) but I can't find a "onekey" program to execute. I do have some thinkvantage programs on the computer but I don't see "onekey" anywhere. Is there a way for me to create windows 7 recovery disks? I would like to do a fresh install on my thinkpad. I do have a COA on the bottom of the computer. Thanks,

Answer:Creating Windows 7 recovery disks for my T410i

OneKey is an Idea tool typically.  It's done with ThinkVantage tools on Windows 7 Think machines.
IIRC it varied a little over the years.  Sometimes it was an option in Rescue and Recovery, other times there was a direct start menu link, and sometimes it was in tools as above.

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I'm trying to create a set of recovery media from the HPA for my ThinkCentre S50. The selection to create disks is available, and begins "Extracting files. Please wait." but then throws the error: "An internal error has caused this process to fail." Any info on this type of error? Thanks for your insight

Answer:Error creating Recovery Disks for S50 - 8086

Hi, I am having the exact same problem with an S51.  The "Create set of Product Recovery disks" option is available (according to Lenovo, this would indicate that I can do that since I am allowed one copy); but, after going through the "Extracting Files, Please Wait" little dot process a box pops up that says "An internal eror has caused this process to fail" That is all I get.  No other information.  It just goes away when you press the OK button. Does anyone have any idea what is going on.  I would appreciate any help I can get.  Thanks.  

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Hi all, I need to create system recovery disks but unsure how to do it. Can someone please give me the instructions? Thank you  ETA: Found it but I want to create a disk. It's asking for a usb

Answer:Creating System Recovery Disks Windows 10

No disks on windows 10, just USB since they are more reliable and faster to read/write.

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Greetings -

Recently purchased a Lenovo X220i laptop, which came with Win7
Home Premium 64 installed, but no separate media.

The laptop has Lenovo's Factory Recovery Disks utility, which I ran.
It created one CD-ROM of just under 300MB, containing:
BOOTMGR file (375KB)
WINRE.WIM file (288.5MB)
a 17MB BOOT folder.

Given that the C:\Windows directory alone has 14GB in it, the CD contents
strike me as being enough to perhaps boot the laptop, but not enough to
recreate Windows on another disk if & when the factory hard drive goes south
(or I decide to replace it with an SSD).

Is there perhaps a Windows7 utility backup that I should be using to create
a fully restorable Windows install package (excluding, of course, additional
programs that I've installed from original media) and, if so, what is it?

Insight welcome.

Thanks kindly,

- Richard

Answer:creating recovery disks w/o original media ??

You can Order Lenovo Recovery Disks from here:
Lenovo Support - Home (US)

Lenovo Recovery
Lenovo Support - Home (US)

For Windows imaging & backup:
System Image Recovery
Backup Complete Computer - Create an Image Backup
Restore Backup User and System Files

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I have just bought a T520 Laptop with Win7 pre-installed. I setup all the software and I want to create the factory recovery disks. I open the ThinkVantage Tools, select Factory Recovery and it it brings up a small dialog box to create media. The drop down box is empty, there is no dvd drive listed. (I certainly have one, I've loaded software from it)
I go to my computer, system properties, device manager and there is no DVD/CD device listed! I right click on the computer and 'Scan for hardware changes'. Eventually it comes back and says it cannot find the DVD drive!
How do I create recovery disks if Lenovo / Win 7 don't recognize the DVD drive?
Is there something else I need to install?
Is the DVD drive broken?
Thanks for any help
Moderator Note: Edited subject to match content.

Answer:T520: No DVD drive for Creating Factory Recovery Disks?

Is the drive powered on? Stick a blank in it and see if it spins up, then you should be able to use it.

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I was trying to make a set of of system recovery disks(Win7) but was unable to finish the last 2 out of 3 disks needed due to write errors on low quality DVD's. When I got a new set of DVD-R disks to finish the job, I found that the Recovery Disk Creation program starts off where it ended. I need to be able to start the disk creation from the beginning but the disk creation program won't let me do this. Is there a way?

Answer:Solved: Creating system recovery disks for Win7

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Ok, so first thing I do when I get a new PC...1.  Charge Battery2.  Start initially, go through any wizards to get into Windows for the first time3.  Reboot once4.  Log in to Windows5.  CREATE RECOVERY DISKS I mean I don't know how long ago but the trend has been vendors put either a recovery partition or provide imaging software to image the HD as is and this be your recovery disks... no problem... So I start the creating recovery disks process, and naturally it fails on the 3rd Disk... but it says to put in another blank disk and goes on... Now after I create a recovery disk I always put them to use and make sure they work... naturally it doesn't... results in a Blue Screen of Death.  No problem because I already knew I could reinstall from the Recovery Partition provided (I didn't do a complete HD recovery wiping out the recovery partition) I managed to recover just fine and tried to make a new set of Recovery Disks.......... now here's the kicker: I get a message saying "You can have only one copy of the Microsoft Windows operating system.  The Product Recovery Media Creator will exit now."  LOL Wouldn't be too much of an issue if they would have provided Windows 7 recovery disks w/ purchase instead of XP Pro only.  That I don't understand at all. So anyone know of how to reset the Recovery Media so I can created a NEW set of recovery disks? 

... Read more

Answer:Lenovo's Creating Factory Recovery Disks = FAIL

This is a licensing issue; why is it a fail?Just delete Q:\FactoryRecovery\service_done.ini if you want to create another set...

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Good day,

I have a Qosimo G50-12G and I have tried several times to make recovery disks, but at a certain moment
the following error occurs:

The next file can not be read


Error message: 020150-20-00000000

Does anybode knows what this means and how to solve this?


Answer:Qosimo G50-12G Error occurs while creating recovery disks


Did you change something on your notebook? For example the partitions size or did you remove any content from the HDD recovery partition?

What is the G: drive in your case? Is it a partition or a CD/DVD drive?

I?m not quite sure why this error appears but some users here in the forum reported about the errors while recovery disk creation. In most cases the usage of other and different DVDs has helped to sort out this issue.
I?m using the TDK DVD-R and I?m happy.

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I just spent the better part of a whole day trying to create backups for my newly acquired Lenovo laptop.  I am sure there must be instructions somewhere but I could not find them. For the Lenovo Recovery Disk set, you find it under System and Security.... What I discovered by trial and error was that when prompted to insert a clean disk, it means a factory-fresh, never-written-to disk.  Use an unFormatted disk.  When a fresh disk is inserted, a dialog box appears with two choices. Nothing says it must be configured as "Mastered", but that is what is needed.  DO NOT choose "Live File System".  Since the Live File System choice presents first, not knowing any better, I selected that.  Bad choice... kept getting demand to erase the disk, but there are no options to choose "erase".  If you push it, it will just report back error code rc=31. After having ruined several DVDs, I figured out I needed to choose "Mastered" and everything went smoothly from there on out.  I would advise that you use a CD for the first disk of the recovery set, though, as the small file created wastes a DVD.  Use DVDs for the remaining disks.  In my case, I ended up with a 3 disk set.  Once done, you can't go back and create another boot disk using a CD, because only one set is allowed, so my set is 3 DVDs, the first one only holding 244Mb of data.  Disk one is the "boot" disk, but the prog... Read more

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j have a Thinkpad T410 . about 4 months ago i used paragon partiton manager because i wanted to create a drive with 400 Gigabyte and  i reduced drive c to 50  Gigabyte, and windows seven didnt allow me. after i did that i had trouble starting windows for 2 days and i still dont know how  i got it i want to restore my laptop to its factory settings. i have drive Q and i have the files in it. but i cant make the disks. it says "unable to find files for recovery media".I did make a recovery disk before i used the paragon program but now it doesnt work either. so i want to have another one. what should i do? 

Answer:Creating Recovery Disks & unable to restore my laptop to its factory settings

You are in trouble if you try to make drive C to 50G in the first place. Anyway if you still have Drive Q, there may be hope. You will need to restore your laptop to the factory settings from the thinkvantage blue button. Before you do it, backup ALL the data that you have. Then reboot the laptop and press the Thinkvantage button, go through the restoration to factory settings. After completed, you should use some cloning software like Norton Ghost or Acronis Home or even the default window 7, it has a great backup software build it. Backup and create an image of the system too. In the future, if you need to restore to factory standard, just use the cloned backup. Another obscure way is to google or search in this forum, there is a settings that can changed the backupstate of lenovo form 1 to 0 which allows you to create another set of recovery discs. I have heard of it, some says it work, some don't    

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I would like to restore my Toshiba back to the factory settings.

I have tried to press F8 during startup to acces repair menu, but the recovery wizard is not an option.
I have tried pressing 0 while starting up but no recovery wizard there either.

I can see the HDD folder at the drive E: but there does not seem to be an option for starting recovery there eihter

Any suggestions what to do?

Answer:How to use HDD recovery on Satellite L500?

Do you use original preinstalled OS hat you got with your notebook or own OS version?

Have you created recovery discs? If yes, use these discs for recovey image installation.

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Hi I have a second hand Satellite L500-1XC, the previous owner has installed Ubuntu (which I can't access due to password) as well as windows 7 and I'm trying the laptop restore it to factory settings but I just don't know how.

I've tried turning it off and then holding 0 and pressing the start button. On start up the bottom of the screen does say HDD Recovery at the bottom left of the screen but after that it just goes to the selection part for me to pick either Ubuntu or Windows 7 and then just loads the laptop as normal.

I have tried looking for the Recovery Media Creator but I can't find it. It seems many of the original Toshiba utilities and supports have been deleted.

If anyone can help me to fix this laptop I would be so grateful as I really can't afford to buy a recovery disk from Toshiba.


Answer:Satellite L500-1XC HDD Recovery help

> I'm trying the laptop restore it to factory settings but I just don't know how
I don?t think that HDD recovery would work because the Linux has been installed on the HDD and I think the partition table has been changed.
This might be the reason why the HDD recovery isn?t working.

You could still check this Toshiba document which describes the whole HDD recovery procedure:

So now HDD recovery does not work? in this case you can use only the installation disk.
You can try to install Windows 7 using Microsoft disk (the Toshiba drivers are downloadable) or you will order the disk from Arvato:

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I have a Sattelite L500/nb I purchased in december.
I attempted to perform a HD wipe and system recovery the other day and it seems the recovery partition has been corrupted.
On boot the system states error: F3-F100-0004 and then shuts down on 'ok'

Can I obtain recovery cd's for this system?

How do I fix this?

Answer:Re: Recovery partition/help Satellite L500

What country are you in?

You can order Recover Discs from the Toshiba website.

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Well I got this laptop two days ago and used it once after installing fire fox and my mobile broadband drvier's and going back home to boot up and find it was going to happen,

I had tried safe mode (all three) and repair and all I got was a black screen with the cursor up where there should have been a language screen (I used the recovery disk that came along with the laptop) so anyway after finding out I wasnt going to be able to repair it I tried to install but of course that didn't work either so I put my XP 64 bit OS on and worked perfectly fine, then I upgraded (using my own upgrade windows 7) and that works fine no problems, so I tried again with the original windows 7 that came pre-installed on the laptop's hard drive and all went find untill it starts installing driver's or updates (I'm not 100% sure on this but it is at and/or after the face recognition installation,

Then it shuts it's self down and boots back up to automatically restart and asking me if I want to repair due to a bad start-up so I do the repair boots back up and still says I need to repair and finds nothing wrong and carrys on in that circle.

Now I have been told that it could be the register or it is a graphics problem, I myself am getting pretty fed up of having to install/reinstall/format this laptop.

So if there is anyone who know's what is wrong or what to do or even if it needs to be sent back to be fixed that will be very helpful.

I thank anyone in advance.

Happy new ye... Read more

Answer:Satellite L500-19X - Can't use the recovery disk


Well, I think it?s really hard to say what the reason is. Maybe the recovery disk is scratchy or the files corrupt there.

At the moment I can?t imagine that it?s a hardware problem because other Windows disk working properly.

In your case I would try to install Windows 7 from a Microsoft disk and then see what happens. If it works properly and you can install all drivers & tools you should order a new recovery disk from Toshiba directly.


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I have just formatted my laptop using Recovery Disc 1. On forums, it says after Disc 1, the menu will ask for Disc 2. But it never asked for Disc 2. Should I have inserted it right after it asked me to eject Disc 1?
I am writing this now on my newly set up Win 7. Everything seems fine but I wonder whether the lack of Disc 2 will cause any problem. Is there any way to boot my laptop also using the second disc?


Message was edited by: wawawa

Answer:Satellite L500 did not ask for Recovery Disc 2

> I am writing this now on my newly set up Win 7. Everything seems fine but I wonder whether the lack of Disc 2 will cause any problem. Is there any way to boot my laptop also using the second disc?

The second disk will be created only if the space on the first disk would not be enough! So the amount of recovery disk depends on the size of the image file.
If your notebook works properly, I would not be afraid about the 2nd missing disk :)

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I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?


Answer:Toshiba Satellite L500 Recovery

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Hi all,

I just bought a L500 and I realised that my system is 64bit but the recovery disc that came with it is 32bit.
Does it make any differece at all? Should I contact Toshiba to get a 64bit recovery disc or is there any way I can create a recovery disc?


Vini Cruz.

Answer:Satellite L500 and recovery discs

Hey Vini Cruz,

I have checked the specifications from some Satellite L500 models on the Toshiba website and it seems that some are equipped with 32bit recovery disk and the preinstalled OS is 64bit.

If you want a 64bit recovery disk you have to create it by yourself using Toshiba recovery disk creator. It creates an image of factory settings from 64bit OS that is the same as 32bit but only 64bit ;)

For further informations check also the user manual chapter 3.

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hi all,

since yesterday my Satellite L500-20x have only Bluescreens called "Driver not Less or equal" --> Restart! He boots to win7 till login, after that EVERYTIME restart. I try a lot stuff to solve:
Systemrepair (3Times) and no changes
SystemRecovery (by HDD not CD) Recovery works but still bluescreens and no changes to fix the Problem.
Memory check (from Win7) checked it 3 Times all 100% ok.
Toshiba HDD Recovery (i try many times but he shut down EVERYTIME by bluescreen while Process... so i cant do this - unpossible to finish Recovery!)

Thats the first Notebook I every buyed and I never heard of a Recovery Disk - so I dont create one! Now I cant come into win7 - so I cant create it now. Anybody have any Ideas? I want windows new to install... but i dont have the same Win Disk. Notebook Win = Win7 64Bit all i have is WIn7 32Bit for my HomePC.

I need help!

Answer:Satellite L500-20X - No recovery disk

Hi beAm,

If you don?t have a Toshiba recovery disk you can order one from Toshiba directly:

This would be worth a try if HDD recovery option doesn?t work properly.

If you order such a disk and install it the original factory settings on HDD will be restored. A clean factory installation will be restored with all drivers and tools (out of box settings) and if this doesn?t work it seems to be a hardware malfunction?

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Excuse for my very bad English at first!!!

I want to reinstall Win7 but the HDD menu recovery in the screen (Boot, F8, Repair , ...) is not present on the menu.

If you don t understand my question, can u send me the web address of the French forum?


Answer:Satellite L500-13Z - HDD recovery is not present


At first I must say that your English is good and understandable.
So, back to your problem.

If ?Repair my computer? option is not available in ?Advanced boot options? HDD recovery installation (from recovery image saved on HDD) is not possible.
It can be done with recovery DVD only.

Have you created recovery DVD following Toshiba advice and instruction how to do this?

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Dear sir

I have a Labtop *TOSHIBA I3 L500* , in 2nd of April 2010 from one of market there in FUJERAH .

.Aafter 11 days *I installed uncompatable software with Windows7* so the blue page which content a warning massage says " Your software has been damaged " have been viewed then i deside to use the RECOVERY CD .

I was foraced to use the *Recovery CD* which found with Bag of Labtop but something strage problem founded which is :
The OS was stucked in the last step of installing exactly when _logging in_ , a warning massage was appeared "Please dont interrubt installing the windows and logging in ..please wait " , the the massage was disappeared then system were shutdown and logging again and so on .....etc

I created a nother Recovery CD's which have 2 DVD's , and the Problem was still the same .

I used a Copy of Windows7 to rebot from it and to install the windows7 .

WHY THE RECOVERY DVD WAS NOT WORKING ??? despite I create a RECOVERY DVD from the which have 2 DVD .
I dont think there is an scratched in original Recovery DVD which sold with toshiba labtop !! because the Recovery DVD which I created from windows7 and the same labtop have the same problem .
Please help me

Answer:Satellite L500 - Recovery disc failure


If you have created the Recovery disk correctly ad if the procedure finished successfully then the installation from recovery disk should work.

I?m not quite sure why you are not able to recovery the unit using the recovery disk but you should check the BIOS.
Access the BIOS pressing F2 and you should set the settings to default.
Save the changes and try to reinstall the OS using the recovery disk again.

If this will not help then go to BIOS and set the SATA mode from AHCI to compatible and then try install the OS again.

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Hi all

I have a Toshiba L500 -128, the original 320gb hard drive is simply too small and i would like to avoid buying an external hard drive (for any other purpose than backing up) because in my experience they are just rubbish and i want all my data on the laptop.

I wanted to buy a new 1 (possibly 2) tb hard drive to put in it, which i assume it is equipped to deal with, (please anyone correct me if they know otherwise) along with another 4GB ram....

Anyway what i'm really wondering is whether or not i can get away with using my recovery discs on the new hard drive.
If they did it the old fashioned way (sending a OS disc and a drivers disc) i wouldn't even question it but as i created the discs from the computer itself, i wasn't too sure as when i opened the discs up to make sure everything had burnt on to them ok, i didn't see anything like what i was expecting to.

Also i read somewhere that someone else tried this and it didn't work, they assumed because the recovery included an image specifically to fit the original sized Hard drive?

Can anyone shed some light at all please?


Answer:Satellite L500 -128 Using recovery discs on new (bigger) HDD


First of all you should create the Toshiba Recovery disk using the preinstalled tool called Toshiba Recovery disk creator.
Usually you should receive an confirmation message that the recovery has been created successfully.
This would mean that you could use this disk to set the notebook back to factory settings not matter what HDD is in use.
This means that Recovery disk should work with other HDDs.

But note; the usage of such recovery disk would format the HDD and delete everything from HDD partitions. But this should not bother you if you use new, empty HDD ;)

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Can this be done?

I'm trying to restore my laptop to it's day of purchase (only a month today). From what I can see on the forum, I'm just one of a long line of us who has discovered that the version of our recovery DVD does not match the product we bought. Hence, I'd like to restore the 64 bit version (without the over-priced option of ordering recovery media which is scandalously over-priced compared to Microsoft's offering of 64-32 / 32-64 DVD switch for little over the cost of postage).

(((I'd be grateful for any ideas, however, I notice there is an unhealthy amount of 'experts' around who LOVE telling us consumers that everything is our fault. This brand of righteous 'help' is judgemental, condescending and above all - and most relevant to this forum -, is unhelpful. 'I just don't understand why you didn't back up 5,000 copies on the day of purchase'...etc. We all make mistakes, and if you've made one, you'll make on again. It's nice when the person we meet at that time doesn't point the finger of judgement)))

Answer:Satellite L500-1XL: restore to day of purchase using HDD recovery

> Hence, I'd like to restore the 64 bit version (without the over-priced option of ordering recovery media which is scandalously over-priced compared to Microsoft's offering of 64-32 / 32-64 DVD switch for little over the cost of postage).

The notebook came with preinstalled Win 7 64bit. Additionally you received the Toshiba recovery disk Win 7 32bit version.

Please take a look into the user manual.
It said that you can create an additionally recovery disk of the OS which was preinstalled; means Win 7 64bit.
There should be a preinstalled tool called Toshiba Recovery disk creator. This tool helps to create an own new Win 7 64bit recovery disk.
After you have created this disk, you could use it in order to set the notebook back to the same state like at the first day of purchase.


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I have got a Satellite L500-13w and it came pre-installed with Windows Vista and the recovery files, but I formated the PC and installed Windows 7 and then installed XP.

Now I want to use the system recovery to get back to Vista but I didn?t create a Vista recovery CD using the files that came on the separate partition.Though I still have does files in the place they came.
So my question is, running Windows XP, is there a way to use those files to create the recovery file or CD?

Please reply

Answer:Satellite L500-13W - Creation of recovery disk possible on another OS?

Hi Nagravison-PT,

Unfortunately this is not possible. The Toshiba recovery disk can only be created on preinstalled OS because only there the recovery disk creator is installed.

The recovery files on second partition are now useless, because you can?t use the HDD recovery option anymore and recovery disk creator is deleted.

What to do now?
Either you use a Microsoft disk or you order a recovery disk from Toshiba:

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Hey guys. NEED HELP

How do i load windows 7 back onto my HDD with the recovery partition missing?
And no i dont have a copy of it just windows 7


Answer:Satellite L500 - recovery partition missing


If you didn?t create a recovery disk, then you will need to order the disk from here:


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Used Toshiba product recovery disks to recover system on new hard drive in Toshiba L500 PSLS3A-04M002.

During recovery, Windows complained 'Windows can not verify the digital signature for this file' - file is LPCFilter.sys.

Also while setting up drivers, Windows made the same complaint about Realtek High Definition Audio driver and a Virtual WiFi Filter Driver (from Microsoft Corp!).

Following the restore, if I start Windows normally, the Windows startup repair starts automatically with a title "Your computer was unable to start". The startup repair takes a while then comes up with a message "Startup Repair cannot repair this computer automatically".

If I press F8 on startup, and choose the option "Disable Driver Signature Enforcement", Windows starts without any problems.

I thought doing a Windows Update might help but when I click on "Check For Updates" button I get a message "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." When I look in Services I see that the service is running.

I don't want to press F8 every time I start up and don't think it's a good idea to do it anyway and would like to be able to update Windows.

I would appreciate any help.

Answer:System recovery problems on Satellite L500

Have you created this disc on your own or you use original toshiba disc?
Do you use it for the first time?

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on my Satellite L500-1UR ce two DVD I created and the Windows 7 home premium 32bit given with the PC don't work ..
In both cases, the restauration process seems to work correctly but the finishng phase never ends .. boot, reboot, rereboot .. and so one.

Reinstallation using a "standard" Windows 7 32 bit seems to work .. but .. I am afraid I could have lost something.

How to get "correct" DVDs ?
Thanks for help

Answer:Recovery DVD Creation does not work on Satellite L500-1UR


Please check if you could create the recovery disks using another DVDs from different manufacturers.
I had the same issue in the past. I tested some DVDs from Verbatim and TDK ?R and could create the recovery DVD.


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I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?


Answer:[SOLVED] Toshiba Satellite L500 Recovery


If the computer is running, shut it down by clicking start, then shut down again.
Press and hold "0" (zero) key on your keyboard and then depress the computers power switch. When the computer turns on, the Toshiba HDD Recovery Uitlity Screen will appear, presenting 3 options, just choose Restore Original Factory Image.
Press 1 to restore your hard disk drive to its original factory default. A confirmation message will appear, indicating that all data will be overwritten and lost during the restore process. Be sure to back up all important files before proceeding.
Click Yes to begin restoration, A message will appear once the operation is finished, indicating that the HDD has been restored.
Press any key to restart the computer.

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Could someone please tell me what I can do after the process of Product Recovery.
I made Recovery Media 1, Recovery media 2 and System repair disc Windows 7 64-bit much earlier when I bought the laptop.
But where do I put these files which are on the DVDs and especially how do I get the 64-bit icon back into the laptop?

Answer:Satellite L500: What to do with the system recovery disc for 64 bit?


The recovery disk which you have created helps you to set the notebook back to the factory state.
This means that you will get the same state like at the first day of purchase.
The HDD will be formatted and you will get the Windows OS, tools and drivers?


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I need to get to the option "Recover to factory default software with user's data" but I'm having problems getting to this stage.

I've tried power + 0 with no luck, same with power + f12.
When the boot menu comes up, HDD Recovery is not there as an option to select.

I need the exact option above but I have no clue how to get it. I have the option of selecting "Toshiba HDD Recovery" at startup repair, but will it have that option if I go further into it?

So far I got up to the screen that warns about unpacking the system image partition but don't want to go further in case that option is not there.

Can anyone help? :/

Answer:Satellite L500-1ZC - cannot start the HDD recovery menu

I have the option of selecting "Toshiba HDD Recovery" at startup repair, but will it have that option if I go further into it?

Toshiba HDD recovery sets the notebook back to factory settings! This means that your system partition will be deleted and you will get the same HDD state like at the first day of purchase.

Therefore you should backup the date before performing the recovery process.

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Am trying to re-install my Window 7 system on a Satelite L500-19Z. When I insert the recovery disc(s) it completes and then reboots.

When rebooting it goes through the 'system registry' and 'system settings' stages and then reboots. It thens says 'Setting up for first time use'.
Then it comes up with a basically white screen and the box saying 'finalising installation - will take a few minutes' etc.

However, after a while it just reboots and goes through the same sequence again - and again - and again etc.

I can reboot in SAFE mode but it won't allow me to make a System Restore point.
When I try to reboot normally it just goes straight back into the routine above.

I've tried a number of recovery discs but they all do the same thing.

Answer:Satellite L500-19Z - Recovery process not complete correctly?

> I've tried a number of recovery discs but they all do the same thing.
Does this mean that you have more recovery disk for this notebook model?
Did you use the right one?

I?m not quite sure why the recovery procedure does not finish successfully but it could be possible that your notebook?s hardware is affected.
What was the purpose for a recovery? Was something wrong with the notebook?

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I've bought a new Toshiba Satellite L500-19E with Windows 7 Home Premium (64 bit). So far, everything's working brilliant.
I've already created the recovery dvds.
Therefore, could I now delete the partition with the recovery programm? I want to use the full space of my hdd and create partitions as I want.
But I don't know how I should do this?
Could you please help me?


Answer:Satellite L500-19E - Deleting recovery partition and create new

If you are 100% sure the created recovery DVDs are ok you can remove all saved data on second partition.
Open Windows Explorer and on the left side where is second partition listed click with right mouse button on it and choose option FORMAT.
Choose Quick format option and click on START.

After minute or two all data will be gone.

Please note: in the future when you want to use recovery DVD for Win7 installation the whole HDD will be deleted and you will lose all your data.
Using recovery DVD you cannot format partition C only.

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I have a Satellite L500-12Q laptop. I used the Recovery Disc Creator to make the recovery discs. It needs 4 discs. The 1st was writtenk ok, but on the second, near the end of the progress, it stopped advancing. It is almost an hour, and it is still not finished. I am on the second try. The disc is spinning and the drive makes noise as if it were writing, but it doesn't advance at all.

Please, could you help me?


Answer:Satellite L500-12Q Recovery Disc Creator Error

Hey Claudiu,

What kind of DVD you are using to create the Toshiba recovery disks? I did also had some problems to create a recovery disk but I changed the media from DVD+R to DVD-R and all was ok!!! I used Verbatim disks for creating because I have really good experience with this kind of disks. Furthermore it seems that TDK disks also work pretty well. Check this!!!

If it doesn?t work check the Toshiba page for a firmware update of your ODD!

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I have a new Toshiba Satellite L500-1XD. I have tried to create the recovery media twice now and both times it failes on the first of two disks with the following error;

Failed to open the following file.
(Error Code:02013-F1-00000000)

I am using the Toshiba Recovery Media Creator. The operating system is Windows 7 Home Premium 64bit. I am using standard 4.7GB DVD+R disks.

Any help would be useful.

Thank you.

Answer:Re: Failure to create recovery media Satellite L500-1XD

> I am using standard 4.7GB DVD+R disks.

I recommend you to use high quality media like verbatim or Tdk. You see, it can cause problem with ,,low brand,, disks.

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I have a Notebook Toshiba Satellite Pro L500-1T8 and its hard drive has been damaged, so I cannot recover the special partition (I've tried also with the 0-key bootup).

I haven't create a restore disk from windows 7 because nobody told me to do so!

I'd like to re-install my windows 7 licensed copy (at the moment I've installed an ubuntu linux).
How can I do?


Answer:Satellite Pro L500-1T8 - How to install Win 7 if recovery partition is damaged

No way to recover a genuine Toshiba laptop? Is it true?

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i have a Toshiba Satellite L500-F19, and recently started have a bad performance in the graphic interface and also started to shut down on its own.

In order to try and fix the problem i used the HDD recovery sistem by pressing F8 in the boothing process.
What happens is that this process failed and and now my portable computer doesnt even start!
What can i do?

I have a windows repair disc but it was only made a few days ago and this pc is in my possetion for 3 years now.
Is there any way i can recover my sistem back to the original?


Answer:Satellite L500-F19 does to boot due to failed HDD recovery process

Yes, you can recover it to original factory settings. You can do this on one way only: you must use recovery DVD. Have you created this disc?

Please don?t mix Windows repair disc and recovery disc. At the moment you cannot repair anything. What you must do is clean recovery image installation.

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I have SATELLITE L350D-212 notebook with windows 7 home premium OA.
It started to complain that there was something wrong with the harddisk so I went and bought another harddisk of same size.

I have created the recovery disk when the computer was bought and have backup of all the data in external harddisk.

After I changed the new harddisk to the notebook and tried to boot from recovery disk nothing happens eventhoug I can see that there seems to be everything Ok with the disk.

Any ideas on how to get the recovery to run for the new harddisk?

I have the old harddisk attached as external disk via USB but can't boot from that too. It just stops at some point and says to shutdown.

Answer:Satellite L350D-21 Problems using recovery disks to recovery to new HDD


Usually the recovery disk should format the new HDD but I would recommend to attach the new HDD as an external device to another computer and to format this new HDD before trying to recover the notebook.

After the HDD has been formatted, connect it to the L350D and boot from the recover disk?

Good luck

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I have a Satellite L500-19Z laptop which was running a 64bit version of Windows.
Because of a problem I had to re-install Windows. The disc that came with the laptop was Product Recovery Windows 7 Home Premium 32bit. Not realising the implications of re-installing using this

I've now ended up with a 32bit operating system meaning that I can only use 3gb of my 4gb RAM. Can I obtain a Recovery disc for the 64bit version of Windows? I created, when I first got the laptop, a Repair Disc for my 64bit system but, of course, if I try to use this it tells me, rightly, that I don't have a compatible operating system version.

Answer:Can I order Win7 64bit recovery disc for Satellite L500-19Z?

I think you can order it.

Please visit -

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I have been arsing around with my l500-1dt. I used the shop supplied 32 bit toshiba win 7 recovery disk, but I want to recover back upto 64 bit (originally installed on the latop).

I created the 2 dvds with the toshiba recovery media creator but as my current win 7 32 bit version isn't actually broke, it doesn't seem to want to start up any recovery process when I put the disks in and restart.

I've tried holding 0 to start the HDD recovery too and seem to have the same problem.

Is there anyway to force recovery start up and install 64 bit windows 7?


Answer:Satellite L500-1DT: Force Recovery back to 64bit Win 7 from 32bit


I assume the Win 7 was already preinstalled on your notebook.
So the HDD recovery option should be still available on the HDD? Is it right?
I assume you didn?t change anything on the HDD and in such case you could try recover the notebook using HDD recovery option.

In such case you have to press F8 then you should get advanced boot menu.
Here you have to choose Repair my Computer.
New window will appear and here you need to choose HDD recovery!!!

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When starting 64-bit version of win 7 cmd.exe script faile due to following error
ERROR could not move v:\_IMG\10185xsP*.swm to v:\HDDRecovery\SWImg

Duplicate file of file already exists.

Has anyone had similar error?
This happens when installing Win 7 as a first time startup

Answer:Satellite L500-1DT - HDD recovery Windows 7 64bit installation fails

Which notebook model do you have?
Please send full model name and model number.

You can find it on Toshiba sticker at the bottom.

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This is a detailed bug report so please bear with me.
If you can help, or can confirm you've had the same happen to you, I'll be grateful.

I've owned several Toshiba laptops before and I even used to work for Toshiba so rest assured I like the machine. But I've got a problem with its recovery software. I just bought a laptop, Satellite L500-1DT with Windows 7 64 bit, on behalf of a non-techie who lives elsewhere. Since I know from experience that I will occasionally have to field panic calls along the lines of "it's become too slow", "how do I get rid of the accumulated junk", "maybe it's got a virus" and so on, the first thing I checked was the automatic recovery, i.e. how to bring the HD back to "as new" state.

So I booted into the machine, answered the questions until I got into the OS proper, and then ran the "make a recovery DVD" program. Double layer DVD verified ok. With the freshly made DVD, I swapped the supplied HD for a spare I had (much smaller: only 40 GB instead of 320) and booted the rescue DVD hoping that it would remake me a clean system on the blank drive.

It did repartition the drive according to its scheme, with more or less half the space for Windows and the other half for Data including the recovery files. It did install the system in the Windows partition. It then rebooted into the installed Windows 7 to finalize the installation. There, trouble began: an endless loop of reboots for hours un... Read more

Answer:Satellite L500-1DT: HDD Recovery of Win 7 is stuck in endless reboot loop


First of all I have to say that I was able to recover my unit trouble free.
The Win 7 installation went smoothly and everything was installed properly.

Back to you issue:
For me it sounds like something wrong with the installation? maybe some partitions of the HDD were muddled up? maybe the HDD should formatted again and then you should run the recover procedure.
You have to test it?

Regarding the DVD player:
As far as I know there is no DVD player for Win 7 64bit. There is only a update available for Win 64bit. So you will have to install the DVD player for Win 7 32bit version and then to update it using the patch released for Win7 64bit.

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Just the other night, my laptop was still working fine. The only systemchange I made was installing a program to read .djvu files.
Now my computer won't start anymore. it just says:

windows fail to start. A recent hardware or software change might be the cause. to fix the problem:
1. Insert your windows installation disc and restart your computer.
2. choose your language setings, and then click "next"
3. click "repair your computer"

if you do not have this disc, contact your system administrator or computer manufacturer for assistance.

file: \Boot\BCD
Status: 0xc000000f
info: an error occured while attempting to read the boot configuration data.

I do not have the windows installation disc, as it was not supplied when I bought the laptop.
however, I have recently made a recovery dvd. The problem is, only by pressing f12 during start up and then selecting the dvd to boot from, will the recovery start. TOSHIBA HDD Recovery Utility screen does not appear automatically during startup of the computer. however, via the f12-boot way, no options are presented. I cannot select any option to recover just the c partition (no menu appears like I have seen in many tutorials with the 3 options: ) . It will erase my entire HDD.
Help please. I do not want to lose all the data on my other partitions. I'm scared :(
many th... Read more

Answer:Satellite L500 serie. No recovery menu. no option to restore just C.

> I do not have the windows installation disc, as it was not supplied when I bought the laptop.
The disk was not supplied because it was possible to create an recover disk using Toshiba recovery disk creator software which was available on the HDD!

The Toshiba recovery disk is NOT the same like common Windows installation disk!
The recovery disk contains an image and you can just run the recovery disk in order to set the notebook back to the same state like at the first day of purchase. This means, you HDD will be formatted!!!

If you don?t want to lose the file on the HDD, I would recommend booting from a Linux live CD or from WinPE disk.
WinPE can be downloaded and you could create a bootable CD.
Then you could get access to the HDD and could backup the data on external HDD or USB stick.

Google for WinPE or linux live CD to get more details

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Dear All,
I need help I have Satellite L500-1GJ windows 7 home Premium. With recovery CD I installed OS but after complete installation my laptop screen shows with lot of rectangular dots on the screen and freezes , I tried many times and it comes to the same problem. Find attached screen shot.

Thanking you.
Best Regards

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I bought a Toshiba Satellite L500-1XD laptop from an Argos store in August. Soon after I got it it occasionally restarted itself and displayed the blue recovery screen saying the laptop has recovered from a hardware failure. This has become more frequent recently and it often shuts down, displays blue screen, restarts and does this over and over again.

I have not installed many new programmes on the laptop and have installed all updates. I have removed any programmes I did install with the exception of Microsoft Office.

Another thing that might be related if that when the laptop starts up it says the Toshiba Service Station has stopped working and tries to check for a solution to the problem.

I would any appreciate any advice on how I could perhaps remedy this

Thanks in anticipation

Answer:Satellite L500-1XD constantly restarting & displaying blue recovery screen

Hi katrina_1,

That means the preinstalled Windows version is still installed, right?!

Well, I think it?s hard to say why it happens? It could be a software or hardware malfunction. Both could be possible.
The most reasons for blue screens are drivers or hardware itself? Are all devices installed properly in device manager or do you see yellow exclamation marks?

In your case I would try to reinstall Windows. Maybe it?s only a software or driver issue?
Furthermore if you have installed two RAM modules, test it with one module only. You can also use ?Memtest86? or another RAM diagnostic tool to test the RAM modules for failures.

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Hi all, just tried to launch recovery media creator on the Toshiba board and the following ERROR CODE: 0d00f6-49-00000015 appears.
This goes after a few clicks on the mouse and the program starts.

Any ideas how to mend this?
Operating system is Windows 7 64bit my new shinny laptop.

any help would be great.

Answer:Re: Satellite L500 - Error appears if I start recovery disk creator


You used not compatible disk!
You have to test different DVD from different manufacturers.
Not all DVD from different manufacturers are compatible. There are big differences between the brands? So check and try other DVD

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Well, for the first time in 8 years I had to do a system recovery using the disks i created when i first bought my l300-13s using the Toshiba Recovery Disk Creator.
I had inadvertantly deleted the HDD Recovery partition when i set out to do a clone using a bigger HDD.

What I want to find out is instead of making recovery disks to DVD can i make a recovery USB flash drive?



Answer:Satellite L300-13S - Recovery USB instead of Recovery DVD Disks?

When you open Toshiba recovery media creator you can see options which media can be created. I?m not 100% sure but I think on old L300 there was option for recovery DVDs only so I think you cannot create recovery USB.

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I have damaged my recovery disk 2 on my A30. Where can i get replacement?

Answer:Satellite A30: How to get the Recovery disks?

You will have to contact the ASP in your country for the CD order!
Such CD?s are not very expensive an I?m sure you can purchase the recovery CD from the Toshiba service point!

Please check this page to find the nearest ASP in your country!

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I bought a refurbished Satellite M70-364 off of the internet but it has no recovery disks and I was wondering if any one would be willing to make me a copy of the Satellite M70 recovery disk or loan me the disks.
Would be very gratefull and will pay for the use of the disks please reply by e-mail

cheers craig

Answer:Satellite M70-364 recovery disks


you can try it here:

It?s a newly created site for people which need recovery media for their machine..


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can anybody help me. i am trying to use my recovery disks on my p10 but it will format so far and then just shut down. it gets to differant stages each time but been as how it started to format i now have no pc so if anybody can help i will love ya forever

Answer:Recovery disks for my Satellite P10


did you checked your Recovery CD/DVD for scratches? Also it can be that your HDD has some faulty sectors which can be checked with Scandisk!
Scandsk is a DOS based tool which is on every MS bootdisk. You will find different bootdisks at
When you will connect a FDD USB drive and start the notebok, you have to press F12 for boot menu! Choose FDD USB and the bootdisk will start. Then you can use scandisk.
After that you can use a tool called
This will format your HDD.
When you finished and cleaned your recovery CD you should try the recovery again!


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I am trying to create 2 dvd's with win8 pro [32 and 64bits] and 2 with win8.1 from this link:
I installed Magiciso utility to make sure the win8 iso file is bootable and created the disk in imgburn but when I tried it this morning, the system would not boot from the disk but boots fine from another disk with win8 on it, any ideas please?

Answer:Creating bootable win8 disks problem

If you have the iso file for Windows 8.1 use Rufus to crate a bootable USB. But, for the partition scheme use GPT in the dropdown box and see if that works.

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I have a Toshiba Satellite A300- 1EG.

I created 2 recovey disks as required in the "Toshiba Recovey Disk Creator". I created the first one (Disk 1) 2 weeks ago and the second one (Disk 2) today because I didn't have 2 DVDs in hand.

My first question is does it matter if I have left a period of time between the two creations will if affect the recovery if I ever need to use them?

My second question is do both recovery disks just recover the operating system eg: Windows Vista or do they recover everything that was saved on Local Disk C at the time they were created?

My final question is if it happens my operating system dies, do I just power on the laptop and put in recovey disk 1 and then 2, (if that is not how I do it can someone please tell me how to?)


Answer:Satellite A300-1EG - Why do I need 2 recovery disks?


When you use ?Toshiba Recovery Disc Creator? you can see there option for using different empty medias. On some notebook the image can be burned on one empty DVD and on some models you need two of them. It depends on recovery image.

For my Satellite A300 I used two DVD-R medias. I have created recovery images for several notebooks and it is not known to me you have interrupt recovery creation and continue it later. When the first media is finished you must put second empty media and burning procedure will continue automatically. As far as I know there is NO option for disc 2 creation only. Please be careful about that.

I recommend you to obtain two empty DVD-R medias and create recovery DVDs at once.

When you use recovery DVD the whole HDD will be deleted, not just partition C. that means all data saved on HDD will be deleted. If your notebook has two HDD the recovery procedure will affect HDD1 only. Be careful about that and before you start recovery procedure back up all your important data.

Final answer to final question ;) ? when you want to install OS again using recovery media do follow:
Power your notebook ON and press F12 to enter boot options
Put recovery media 1 into optical disc drive
In boot options choose CD/DVD drive and press ENTER
Follow the menu on the screen

Of course, start with DVD1 and when asked insert second DVD.

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I have lost the recovery disk for my Satellite A210, is it possible to get replacements? Thanks

Answer:Need XP recovery disks for Satellite A210


Visit Toshiba page under
There you can order recovery discs. I don't know if you can order recovery for your Satellite A210 but you can check it anyway.

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I have a Toshiba Satellite C50-A-19T laptop with OS windows 8.1

Recently my laptop had booting problems so i contacted toshiba support and they told me to get recovery disk from and i ordered the disk and it arrived today#

When i enter the recovery disk and boot from the disk drive (ODD) it brings the windows logo then after a minute it goes to a blank screen and i waited and after a while it was still a blank screen
I had already went into the BIOS to change the settings to boot from the CD but even after that the same problem persists

Please help

Answer:Satellite C50-A-19T - recovery disks not working


Go to BIOS and disable the option called: secure boot
Now you should be able to boot from the ODD.

By the way: please check if the HDD is listed on the first BIOS page (name, size, etc?)
In case the HDD details are not visible, the HDD isn?t recognized by BIOS? this could be related to HDD malfunction.

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Ok my first problem with my laptop was that I had about 5 Trojan viruses which passed through my antivirus some how =/

But now cause I rang up Toshiba line they said use recovery disks. I did not do the recovery disks because the disks would not go had to update firmware -.- did nott do that but he said ok press F8 on start up.

I did that HDD Recovery but it got stuck at 31 % and restarts. I load it up and it says BOOTMGR is missing press cntrl + alt + del to restart. I do that comes straight back to the same screen. I do it like 50 times nothing I can do.

I have searched the internet for the recovery disks download no help. I rang them up they said they cant system recover it -.- no idea what to do Any ideas?

Answer:Satellite L300D-13S - Need recovery disks


I agree with the Toshiba hotline, you should use the recovery disk for this problem.

You can not download the recovery disks in the internet but you can buy a new one. Here is the link:


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We have a Satellite Pro L10-135: Intel with Windows XP.

The laptop is a few years old and is full of spyware, my partner has also accidently deleted some program files. I have removed all personal files and would like to completely reformat the unit to factory condition.

But she has lost the recovery CDs. I have tried to get them from Toshiba, but when I enter the serial number it says that its too old and the disc is unavailable. I've also tried to find the Toshiba Recovery Disk Creator, but on the start menu, it is nowhere to be found instead it says Start>All Programmes>Toshiba>Networking or Start>All Programmes>Toshiba>Utilities.

I need the process to be idiot-proof as I am not too confident with computers, so I would like to get a genuine Toshiba restoration, rather than attemting to download individual drivers, etc.

Does anyone know where I could buy or download the disc in the UK?

Many thanks.

Answer:Satellite Pro L10-135 no recovery disks, need to restore

It is always problematic with old notebook models but what you can try is to contact nearest authorized Toshiba service provider in your country and ask for help.
Maybe they have somewhere archived old recovery discs and can help you with this.

One more thing: very often I saw that people offer recovery discs on eBay.
Check it out. Maybe you will be lucky and find recovery disc for your notebook model there.

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Does anyone know where I can download or order the recovery disks for my M70, the place i took it to get it fixed said it cant be fixed without them.

Answer:Satellite M70: Where to order the Recovery Disks?

Hello Luke

Is your M70 not delivered with recovery DVD? As far as I know it is definitely delivered with recovery DVD and please asks your local dealer about that.

The recovery image can not be downloaded just ordered by Authorized Toshiba service partner in your country.

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Hi, I seem to be getting mixed messages from Toshiba about the availability of Recovery disks for my laptop. Are there any UK readers of this message board that would either sell me a spare copy they have that they no longer need or, do a copy for me of their recovery CD (and ideally the tools & utility CD) for this laptop? I would pay of course.

Answer:Satellite Pro 4340: Need Recovery Disks


The fact is that you will get all Toshiba CD from the service partner in your country.
You can order the Recovery CD and all another CDs.
I'm sure it's not very expensive.

Check this link:
There you will find the ASP in your country.

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The computer has a black screen with cursor in the middle not able to move. I have opted to do recovery disk but it is not doing anything still black screen with cursor in the middle of screen. I have backed up computer ages ago not worried about wiping it all off just want to restore to factory settings.

Answer:recovery disks for toshiba satellite a500

I have similar problem I got mine to boot from cd by removing hd.
didnt do much good didnt have anywhere to install so I tried repair computer
and put hd back in no good wont recognise hd can use cmg line that way though
hope someone has an answer

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My Sat Pro A10 operated happily running a dual boot system (XP and Mandriva) before failing to start one day.
I successfully used the Toshiba recovery disks and all was OK for a year or so before the same fault recurred.

Now recovery disk Nr.1does not restores the system and the laptop switches off after appearing to function normally for about 20 seconds.

Restoring the MBR and reformatting using a Win 98 recovery floppy failed to solve the problem.

Does anyone have any ideas please?

Answer:Satellite Pro A10 recovery disks fail to reinstall Win XP

What exactly happens when Disc 1 fails? Read error?

Is the Disc scratched or dirty? You may need to order a replacement disc from Toshiba

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Does anyone know where (or if ) i can download the installation / Recovery CD's for the Toshiba Satellite Pro A200.


Answer:Satellite Pro A200 Where to download the Recovery Disks

The recovery CD cannot be downloaded!!!!
You have to order it from the ASP in your country if you have damage or lose it!!!!

But I really don?t understand why you ask this!!! Such questions are answered many times!!!! Check firstly the existing threads before you will ask something!!!


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Hi folks,

Posting this question for my neighbour as he now has no internet access as laptop not working - Satellite C660 running Win7.

When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Tried to boot from Win7 DVD (Pressed F12 to get to boot options & changed to DVD), can hear the drive trying to access the dvd but then get the message 'failed'. Win7 DVD works in both my laptop and desktop pc's.

Any ideas.

Thank you


Answer:Satellite C660 Won't boot from HDD or recovery disks

> When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Possibly the HDD is dead.
You ca try to power up the unit and press F2
Now you should be able to access the BIOS.

If the HDD isn?t listed on the first BIOS page, then this means that HDD isn?t recognized by BIOS and this means that HDD is faulty.

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I recently bought a new notebook from Toshiba, the Satellite P300. It has Vista installed out of the box but there is no recovery media included with the package. I'm worried that if something might go wrong in the future, I won't be able to repair my operating system.

Two questions:
1) Is it normal that there is no recovery disc included with the Satellite P300? In other words, other customers who have bought the same laptop don't have this either. Or is this an exception and a mistake of my local vendor. In the manual on the 'included in this package' list there is no mention of a recovery disc included with the package.

2) Can I get a recovery disk from Toshiba if something goes wrong?

Answer:No recovery disks included with my Satellite P300


> Is it normal that there is no recovery disc included with the Satellite P300?
Yes, because the notebook was equipped with the HDD recovery option which allows you to recover the notebook from the HDD.

> Can I get a recovery disk from Toshiba if something goes wrong?
There is preinstalled Toshiba Recovery disk creator software.
This software creates a Toshiba recovery DVD. I think this info was published in the user manual which should be preinstalled on your notebook.

So I would strongly recommend reading the user manual and to create such recovery DVD before you would change anything on the notebook.

Cheers mate

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I have a Toshiba Satellite L350 which I bought some years ago

Originally it was a vista home premium laptop and I opted for the Toshiba windows 7 upgrade and its been pretty much trouble free .

However recently something went a bit weird and things just were not working well (it would not always log you out and never seemed to shutdown correctly) and various other applications did not run correctly.

After a few uninstalls ,reinstalls, scans and Microsoft patches did nothing I decided to take the plunge and use the recovery disk.

I had bought one from Toshiba when I got the machine originally and had made one myself before the upgrade to windows 7 and one again after.
I still have the windows 7 upgrade dvds so I can apply them after if I had to start back on vista again.

The only other big change has been a RAM upgrade to 4gb - I still have the original RAM if I need it but before all this there were no hardware issues reported and chkdsk was fine also.
So to me it was the o/s that was the problem.

I have now tried all the recovery disks and they all have the same problem reporting that imagex cannot uncompress the second file image as it is corrupt at block 90 ? I don?t have this actual message to hand
but can update later.

I can?t see that I?m doing anything wrong as all i do is put the dvd in the drive and restart the laptop with F12 to boot off the recovery DVD and follow the on screen commands.
Have you any reports of such of this p... Read more

Answer:Recovery disks not working for Satellite L350

Thats very strange that al recovery discs show the same error message. As far as I know when you start recovery image installation the HDD will be formatted, new partitions created, recovery image copied on second HDD partition and as last step is recovery image installation.
>I had bought one from Toshiba when I got the machine originally and had made one myself before the upgrade to windows 7...
Have you tested both of them in the past?

Generally speaking all you do is right. In my opinion the problem can be recovery image itself or maybe HDD has some failure on certain sectors.
If you can obtain second HDD somewhere exchange it, set BIOS to default settings and test recovery installation again.

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