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Satellite L350-17Z: Recovery disc creation issue - problem with calibration

Question: Satellite L350-17Z: Recovery disc creation issue - problem with calibration

I'm eager to set win xp instead of current vista on Satellite L350 -17Z because some soft is not stable and faults, while under xp on desktop I had no problems. XP Compatibility mode doesn't solve this.

So I decided to do it in a cruel way as a notebook is new and hdd nearly empty, besides I have got used to xp. Still I tried to make a recovery, using TOSHIBA Recovery Disc Creator.

But?*during burning DVD there is a fault and message about some problems with calibration. I tried few disks - same result.

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Preferred Solution: Satellite L350-17Z: Recovery disc creation issue - problem with calibration

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Answer: Satellite L350-17Z: Recovery disc creation issue - problem with calibration

Hi Snen,

It would be interesting to know what CD/DVD drive you have. Maybe you should try to update the firmware of the drive. For some Toshiba and Pioneer drives the website shows a firmware update. It?s worth a try! > Support & Downloads > Download Drivers

And what kind of DVDs you are using for creating a recovery disk? I have good experience with DVD-R types and I use it from Verbatim.

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Help, please.

I have been reading through the User's Manual for my new lap top before setting it up and am feeling rather nervous.

The salesman said that it should open automatically when I start it up, and all I then had to do was install the printer and (say) my m/s word program and I would be up and running.

But it sounds as if I should first of all make some recovery disks.
How many disks are needed? DVD presumably - or D/L.?
Can the recovery disk(s) be made after other programs are installed?

Secondly, it mentions the online manual. Where do I find this?
I have a scanner and external Seagate HD, but these can be added later.
I am using the laptop as a desktop replacement for my five year old Mesh PC.

Thank you for your help.

Answer:Satellite L350 - Question about Recovery disk creation


Yes, it?s very important to create the Recovery disk before you would change anything on your notebooks HDD.
After you have finished the Vista setup you should start the application called Toshiba recovery Disk Creator.
This application will help you to create the Recovery disk.

As I?m not mistaken you would need one DVD?. I recommend using an DVD-R.

Note; in some cases you can get an error burning the Recovery DVD. This can happens because not all disks are fully compatible. So if you would get such error please check different DVDs from different manufacturers


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I purchased recovery disc for my Satellite L350-370 followed start instructions program now stopped at "waiting for odd to become available" .prior to this the odd has worked perfectly.

Laptop will not switch off now and no keys work .


Answer:Cannot use recovery disc for Satellite L350

I really don't understand what happen there. I used recovery disc numerous times and I?ve never saw such message.
Set BIOS to default settings and restart your notebook. When notebook starts and you see Toshiba welcome screen press F12 several times to enter boot menu. When boot menu is shown on the screen put recovery disc into optical disc drive. After doing this choose CD/DVD drive and press ENTER. What happen when you do this?

ODD should start to read recovery disc and you should see the recovering menu on the screen.

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I have a Satellite L350 and need to put it back to the original settings. I have created a recovery disc but not sure what to do from here.

Answer:Satellite L350 - How do I use my recovery disc?

Before to start a recovery process, backup all important data. The,, enter Bios (F2 on startup) and set cd/ddvrom as the 1st boot device. Press f10 to save and exit. Insert disk and restart the laptop. Then, follow onscreen instruction and that's all. Note, during recovery process your laptop will restart for many times :)

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Is there someone who can tell me why I got two recovery discs?

On disc one there is my Vista recovery with all drivers, after installation the system don't ask for the second disc. All works well.

I just want to know where the second disc is for. It?s a Satellite L350-144

Answer:Satellite L350-144 - Second Recovery disc

Maybe the second disc has the Applications and Drivers? Or its another Operating System such as 64bit Vista?

What does it say on the Disc label?

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I have a fairly new Satellite L350 (5 months). I recently discovered a trojan attached to program files for AVG software. I got rid of the trojan, did a restore to date before loading AVG in hopes that my system would go back to normal. It still continues to be slow, explorer keeps locking up and all sorts of quirky things keep happening! Yikes.
I have the Recovery and Application CD that came with my laptop. Should I use the Recovery CD or should I try to just repair by using the F8 option? And if I use the Recovery CD what files will I lose, normally? I tried to search for a list of apps that are on that disc but found no info??

I have spent most of the day saving all my files on disc. I will lose some paid downloaded programs which I am willing to sacrifice if I can get my computer to love me again!!

Any advice would be helpful.

Answer:Satellite L350: What is better choice: Recovery disc or F8 repair?

>Should I use the Recovery CD or should I try to just repair by using the F8 option? And if I use the Recovery CD what files will I lose, normally?

I would recommend using the Recovery disk because the Recovery disk would format the whole HDD and will set the notebook to the factory configuration.
If you have some viruses on the HDD then the HDD format might be the best option in order to remove all the Trojans and viruses.


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Have Satellite L350, computer been working great until I decided to back up Toshiba Recovery System on DVD Discs. Screen kept going white, protection off and could not get back my desk top icons...nothing... could not even shut down computer.
So..after taking myself offline, I did a complete start up which worked. Went back online and found my McAfee had disabled itself, was not protected...reinstalled it...all seems well for now.

BUT! the ? is 'What went wrong' ? Been reading the users manual...worried that I shouldn't have been online to copy backups?

Answer:Satellite L350 Lost DeskTop When Made Recovery Disc's

>...I decided to back up Toshiba Recovery System on DVD Discs
Can you please tell me how you have done this?

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This concerns making system recovery discs for a B570. In OneKey Recovery 7.0 I chose to make factory default recovery discs.  OneKey Recovery says it will take three (3) dvds but after completing the process it only took two (2). Is OneKey Recovery reporting the number of discs incorrectly and I have what I need?  Or do I have another issue? The system is running WIndows 7 64-bit with all updates. Thank you.

Answer:Recovery disc creation issue

Hi afiaowo,Welcome to Lenovo Community! Thanks for posting here lookin for solution. I have seen his type of question before. Don't worry, 2 discs is alright.Kindly refer here for more details.,Cleo

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I have exactly the same problem with calibration when trying to create a recovery disk on Maxell DVD+R media. I tryed 2 different DVDs twice each with the same error. Then I burned one of them on my desktop PC without any problems. When I tried an Emtec DVD+R media on the laptop it burned successfully.
The laptop is Satellite U500-17F with Mat****a DVD-RAM UJ862AS. This is an incompatibility of Mat****a drives with Maxell DVDs and should be fixed with a firmware update but Mat****a do not have such.

Answer:Satellite U500-17F - calibration issue when trying to create recovery disk


I had an issue with different disk from different manufacturers.
Finally I tested the TDK and Verbatim and could create the recovery disk using an DVD ?R medium!

Should test another brands!

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New here so firstly, hi to all.

Need some advice if possible please.
I have just got a new L350-170 laptop with Windows Vista Home Premium.
I have gone thro' the install process and created the recovery disks with the toshiba program as well as getting it thro' the post.

What i would like to do now is to create a complete back up image of 'c' drive now that i have installed additional programs and adjusted settings to get the laptop how i want it.

I tried acronis true image but laptop will not boot from the restore cd, even tho' cd/dvd is set in bios as 'first boot'.
Says it cant find the 'boot partition' and assume it is something to do with the toshiba restore program not being bypassed.

Is there a 'ghost-type' program that will allow me to create an image and then boot from disk so i can restore everything from the created image and therefore not lose everything i have painstakingly installed?

I assume that if i try to use the toshiba program again, it will only reproduce the original install.
I hope someone can advise.


Answer:Satellite L350-170: Backup image creation of system partition


The Toshiba recovery disk does only set the notebook back to the factory settings. It?s not a backup program like Acronis but with the recovery disk you have Windows installation with all drivers and tools from Toshiba.

Which Acronis True Image version do you use? I use version 11 and I have no problems on all my laptops and PCs. It works perfect.
Maybe you should make an update.

Did you set the SATA mode in BIOS to AHCI or compatible? Maybe you need a SATA driver when you did set it to AHCI but I think in the newest version from Acronis you don?t need one.

I hope I could help you a little bit and if you have any problems, let me know it.


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So I lent my laptop to my daughter until she could get enough to buy a p.c.
Well I've gotten it back only she installed a lot of stuff on to the point where it's chugging on vista even after my attempts to clean it up I decided start the laptop by using the recovery disk creation that came with the laptop.

However now I have used about 8 dvd disks trying to create a good disk but i restart the p. with the disk in .. nothing happens. I try to run it directly through vista...and it says cannot read disk. I have recreated the disk several times and the same result and well this was the only type of recover disk that came with the laptop.]

Also as i have gotten it back when i use the touch pad my cursor is jumping all over the place, is that fixable?

Thanks in advance.

Answer:Satellite A200 recovery disk creation problem + touch pad


Sorry but in your posting something must be wrong. As far as i know Satellite A200 is delivered with original Toshiba recovery DVD. You must not create anything. Newer notebooks like A300 are NOT delivered with recovery DVD and every notebook user must create it alone but not with Toshiba Disc Creator. For this purposes Toshiba offer another tool. The name is ?Toshiba Recovery Disc Creator?. It is not the same tool. So you should have probably original Toshiba disc.

So if you have it please use this recovery DVD as described in this thread:

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tyring to create the recovery DVD, but after couple minutes the following message comes up: power calibration area error occured
error code: 0e01b5-00037304
please check if dvd dirty or scratched.

I wasted 4 DVDs already (brand new, boxed)
Is there any other way to create recovery DVD or is it enough if i have the recovery saved on drive D?
Thanks for the help

Answer:Recovery DVD creation error - power calibration error occured

To be honest it is good idea to create recovery DVD. It can happen that HDD will be defective or for some other reason you will not be able to access recovery image saved on second partition. if something goes wrong you can use recovery DVD to install OS and have ?factory settings? again.

I don't know what is wrong there but I recommend you to use DVD-R medias only. Buy TDK or Verbatim and it will work well.
Believe me I have created about 20 recovery DVDs using always the same media. Every time it worked properly.

Theoretically you can have recovery image on second partition only but you cannot install other OS. The partition structure cannot be changed. Believe me it is much better to create recovery DVD.

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Hello,  If I create "Recovery disc's" after other software has been loaded, will the recovery disc's include the additional software? Or, is it only from the recovery partition on the drive? ThanksRoDnSuE

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I have a problem with my pc Toshiba. When I run the recovery software to create the Recovery DVD that?s put notebook to the factory condition it cannot find the file.

So I'd like to know where I can find it.

+Message was edited by: posting has been translated+

Answer:Recovery disc creation

I don't know what is wrong there but if software for recovery disc creation cannot find the recovery file there is nothing you can do about it.
Only way to have recovery media is to order it on

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My laptop is an HP Pavillion DV4 1430US
I recently tried creating my Recovery Discs and had a problem.
The problem is that after I got to the 3rd disc, it would always freeze at some point.
This is causing me to use up my discs, for something that isn't even working.
I am running on Windows 7 Home Premium.

Answer:Recovery Disc Creation

You don't need HP's software to do it. Use the built in Windows application.

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hi, im preparing to do a complete reinstall of windows 7. before writing zeroes to the entire drive, i need to be sure i have all the tools i need for the reinstall.
im trying to make sure i have all the recovery media i need.
the question: is a system repair cd the same thing as a recovery cd?
ive read through the tutorials on how to create a system repair disk, and have done so. although, both terms, "recovery" and "system repair" are used quite frequently in the tutorial.
the next part of the process is to wipe the hard drive, i just need to be sure i dont wipe something i should have burned to a disk...

Answer:recovery disc creation

Well, what do you mean by "tools"? Do you mean your data or just a simple disk to repair problems? I don't really see how you would need a repair disk if you're going to reinstall the entire OS.

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I want to create a recovery disc that has the original factory  default settings. Does this recovery disc copy all factory partions?  C, D, and hidden partion I'm reading the included "OneKey Rescue System 6.0" manual and I'm getting confused between the terms 'rescue disc' and 'full backup'. Let's say I want to install a larger hard drive.How do I get the original factory partions to the new hard drive so that everything is functioning like the S10 is brand new?    

Answer:Recovery disc creation?

OneKey [when run from within Windows] can make a backup of your current Windows partition. This means only partition with the letter "C". After the initial backup, you can use OneKey [from within Windows again] to burn recovery disks via an external CD/DVD writer. If you run OneKey [via recovery partition], it can backup your documents/data to an external storage device.  You can clone your current hard drive to the new [larger] one with Acronis True Image or Easeus Disk Copy.

\\ I do not respond to PM regarding individual tech support. Keep discussions in the forum for the benefit of others //

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My hard drive died (completely) 3 days out of warranty.
Recovery discs didn't even load, all i had was a black screen and a mouse pointer.

So i bought a new hard drive. Problem i have now is how do i install Windows on the new disc.
What do i need to get from Toshiba?

Obviously i've paid for Windows Vista when i bought the laptop so i'm a bit confused about what to do next.
Will a restore disc work on a completely new drive?

Thanks in advance

Answer:Satellite L350-235 Will a restore disc work on a completely new HDD?


The Recovery disk didn?t not arrive with the notebook because you had a option to create one using the preinstalled Toshiba Recovery Disk Creator.

Now you need such disk which can be ordered here:

Boot from this disk and follow the instruction in the screen.
The recovery disk will work with new HDD too!

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Hi there,

I am having a hard time finding the straight answer I am looking for. Could someone help me please?

My question concerns the HP brand computer...

When you create recovery discs, are they created from the recovery partition that is there to restore to factory settings or some other hidden partition?


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I attempted to create a set of recovery discs using the HP recovery utility.  I inserted a Verbatim DVD-R disc and the program said that 5 discs would be required.  Step 1, collecting files went well but I got an error message while burning the first disc that indicated that I could have bad media.  This happened about  50% thru the burn according to the status bar.  I started the entire process again with a new disc and got exactly the same results.  I then used file explorer to determine what was on the discs and saw that 228 files in 120 folders had been created on each disc but that there was no available space left on each disc.  I would appreciate any feedback abount how to get around this issue.

Answer:HP Recovery disc creation failure

   > there was no available space left on each disc.  Once a writable disk is "closed", it will always show that there is no available space. How much disk-space is occupied by the files that are on the disk?  About 2 GB?  Over 4 GB? Separately, did you tell the utility program that you were using "Dual-Layer" DVD disks?Such disks hold 8.4 GB, rather than the 4.7 GB for the more-common DVD-recordable disks.So, the utility program could have been trying to write 8.4 GB onto the media, which can only hold 4.7 GB,resulting in an "error" at the 50% point. I once purchased a 25-disk stack of "bad" CD-recordable disks -- every attempt to write to them failed, on several computers.  I eventually discarded the entire batch.  So, try DVD-recordable disks from a different manufacturer. 

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I click Recovery Disc Creation and I click yes on it's prompt. But no new windows comes out of that. Nothing comes up.

Answer:Recovery Disc Creation not working

What brand of computer do you own?

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I had recently purchased hp pavilion n012tx laptop with win8 preinstalled. I created one set of the recovery discs with the hp recovery media creation and lost them somewhere. But now i want to create the second set and hp recovery media creation app is allowing only one set which i created earlier. One thing i would told that i have already restored my laptop one time from that discs. So is there any way to create one more set of recovery discs. Also i have recovery drive partition which is not corrupt.
Any help will be appreciated.

Answer:windows recovery disc's second set creation

While there may be a way, you're going to have to contact HP.  This is a restriction put in place by HP to prevent piracy I'm sure.  HP may be able to tell you how to create another set of recovery disks or may be able to send them to you for a small fee.

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Can anyone help I am using a Toshiba satellite L350
I am trying to burn a DVD using Windows DVD maker .This is the fourth one I have made and the previous ones were all OK .

I cannot burn the DVD, I have tried two different types of disc , and made about 10 attempts today.
When I try to burn it starts OK then I get to about 34% and get an error message

I have had two different error messages , One says '' Cannot create the DVD unspecified error. ''
The other one says '' Cannot create DVD Catastrophic failure ''

Answer:Windows DVD Maker, unable to burn Disc - Satellite L350

If you try to burn a previous project (one that worked before), is it successful?

Maybe there is a problem with the current project, or you need to update the DVD Maker software

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Hi, I just got a brand new W530 and got an error when creating the recovery discs.  Now the process won't restart.   Is there a solution?  The partition is still there but the wizard won't start up again so I can't give it another shot. 


Go to Solution.

Answer:Help!! New W530 and I have a recovery disc creation error?

Hello and welcome,
There may be a way to re-enable the recovery creation process.  There was with older machines.  I don't know what the current situation is, but others may chime in.
The best course might be to call support and request the recovery media.  I can't speak for Lenovo, but it's common for them to be sent free in this situation.

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I just bought Dell Inspiron 14, 3421 yesterday and trying to create Disc from Backup and Recovery Software provided by Dell.
I have bought this india and found mulitple post facing the problem what I am facing. I have upgraded Dell Support Center and Also Dell Backup and Recovery using the Update tile. I have windows 8. BIOS A04.
These are the problems I am facing....
Problem1: After writing to Disc1, it does not accept 2nd disc and keep ejecting 2nd disc again and again
Problem2: Even if I insert USB, the software still does not dectect USB.
I am not able to create any backup even after trying 3-4 times.

Answer:Backup and Recovery Disc/USB Creation Failing

Hi AjayPrajapati,
I suggest that you uninstall Dell Backup and Recovery Manager from Programs and Features. Next flash BIOS to the latest version from the link given below:
Wait till the system comes up to the desktop after the BIOS update and then install Dell Backup and Recovery Manager from the link given below:
Reboot the computer and check if you are able to create the recovery media.
Visit the following link for assistance on how to uninstall and reinstall Dell Backup and Recovery Manager for Windows 8 Operating system.
Share the status after trying the suggested steps.

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I tried to generate factory recovery disc for my Ideapad z570 laptop. I started the recovery process by clicking on the OKR icon from the desktop and I run it as administrator. the first disc creation was successful.  It asked for the 2nd disc. the 2nd disc was completed upto 99% and then there it stucked and I got an error message 0xEB1B068A. This was my latest observation. Before this i was getting this error at 54%. I used Sony DVD-R. I have tried so many times but each time it failed. Please help me..

Answer:Recovery disc creation failure in Z570

Hi Tusharranjan,
recovery disc creation is picky regarding the brand and type of DVD,
please try again with another Brand DVD and/or with DVD+R...
good Luck... Zehn

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I just got Vista OEM installed on a hp dv6000t laptop.

I thought it might be a good idea to create a set of recovery discs which, to my understanding, would basically be like an OS install disc set (my laptop didn't come with a copy of windows on a disc, excluding my hard disk). However, when I discovered that it would take 10 cds (no dvd burner) I discovered that I didn't actually have enough cds to continue with the operation.

When I canceled, it said that I would be able to resume from where I left off meaning that the ~6 gig it took to create the image for the discs is eating up space.

Does anyone know how to find/remove this large recovery image file? Is there even a large file or am I just an e-hypochondriac?

Thanks for your time

Answer:Solved: Aborting Recovery Disc Creation

If you do not continue the recovery you will lose the ability to install the OS again, unless you contact HP for the discs and a modest fee ofcourse.

The backup that you are creating is located on a hidden partition of the hard drive. it will usually be about 30M +/- . Once the discs are created or you get a copy, you can then blow away that partition and recover the lost space.

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i wanted to know if I create recovery discs, will it have my wireless, video, and sound drivers on it, or would i have to download it again from the Toshiba website.
thanks, jane

Message was edited by: ukgal

if I were to get a windows 8 CD and install it on my computer would my wireless, video and sound drivers work or would I have to reinstall it again?

Answer:Question about Toshiba recovery disc creation

---sorry, i also wanted to add another question. if I were to get a windows 8 CD and install it on my computer would my wireless, video and sound drivers work or would I have to reinstall it again?

thanks, jane

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My laptop was supplied by Toshiba loaded with Vista. It was eligible for a free upgrade to Windows 7. I did this. Problem is that the recovery disc is for Vista.

How do I make a recovery disc for my laptop, as it is now Windows 7 operating system?

Answer:Recovery disc creation after upgrade to Windows 7

what about hdd image folder:

If this option is still available, you can restore Vista and make a recovery disk.

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I tried to create a recovery disc but received this message "Failed to read the following file D:\06491XP.SWM Error Code:020150-20-00000000" half way through the first DVD disck.

What does that mean and what can I do to create a recovey disc?

thanks for your help

Answer:Recovery Disc creation ends with error message


Have you tied to burn using TDK or Verbatim DVD-R? You see, some cd/dvdroms acceptt only good medias to burn :)

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I got the machine, build quality is good, but I am not impressed with the software part.The 1st thing I did was to create the set of recovery DVD.The burning and verifying took a very long time, I couldn't just sit there and watch so I left it running.When I'm back, guess what? the fxxxing machine hibernated itself while the burning has still not finished.Of course partly was my fault as I didn't check the power setting and set it to max performance. But the "smart" Think Vantage should have prevented the machine from sleeping if it is still burning should it?So now I have an incomplete set of recovery DVD and can't re-do it as the Thinkvantage tool allows me to create the disc JUST ONE TIME!What can I do now as I need that recovery set (for SSD upgrading too)?I'm swearing at the Lenovo software right now. Again the same experience when I returned the x100e 2 years ago (but then hardware was also problematic)


Go to Solution.

Answer:Recovery disc creation failure Edge E130

I saw your post in Whirlpool forum, and i made a comment there. Basically you just need to call Lenovo warranty, and request a recovery media to be sent out to you (mention that the laptop failed to burn the media properly).

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In a lot of laptop, there are dozens of drivers. I notice the WIM file size is different in a windows recovery disc vs. another recovery disc I create for desktop. Does it include all those utility / drivers in case the manufacturer removes those drivers from their website?

Answer:does win 7 recovery disc creation includes laptop drivers?

It usually includes everything which was included by default, so restoring from the discs brings it back to pre-initial boot condition. That usually includes junkware and software trials if those were included. I think it's more rare now, but older laptops could create OEM installation DVDs which could be used to perform a bare install. If the recovery disc creation required more than 1 DVD, it's almost certainly the former case.

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There's a problem. Windows isn't running any more, but we can't repair it because we can't find our recovery cd/dvd.
How can we get it now?

Answer:Recovery installation on Satellite L350-12C

Can you start HDD recovery installation following instructions on

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Hi, I tried creating a set of product recovery disc, the process started decently to extract the information/files. Then the process abruptly stops and gives a msg saying "The process has encountered an internal error." Pls Help. Rgds, Sumit

Answer:Lenovo T61p - Product recovery disc creation fails

you would need to call Lenovo, and obtain a set of recovery disks (most likely free) if you are under warranty, or alternatively you would need to restore to factory setting using the Rescue and Recovery during the initial boot up, but that would wipe out all the data. As the data in the files set aside for the recovery media has been corrupted, this happens a lot when you have used the laptop for a while.  

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I've just started a new Sat L350 up and i can't get past the second page which says; media test failure and no bootable device,insert boot disc and press any key.

I've got no disc and i'm stuck,


Answer:Re: Satellite L350: media test failure - no bootable device, insert boot disc


This error message appears because the BIOS didn?t not find an bootable device which would contain an operating system.

How about the HDD? Is it recognized by BIOS?
Check this in BIOS settings; press ESC and F1 in order to access the BIOS.
There you should check if the HDD (all HDD details should be listed) is recognized.
If not, then this means that your HDD died and therefore you cannot boot from the HDD.

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Hi all,

I am trying to fix my sister-in-law's Satelite L350-277 following a failed HDD. Prior to failure it was running Win7 Home Premium (32bit) which was preinstalled on HDD. I managed to run Belarc on it before it completely went, but wasn't able to create restore disk in time.

HDD failure appears to be due to bad sectors, and once failed, couldn't get past Startup Repair. Upon checking HDD (in USB enclosure), both C: and D: (backup partition) appeared intact, so guessed it was issue with MBR. I used Clonezilla to clone to new HDD and am now working on that - failing HDD is still as it was incase I need to clone again.

With the clone of the HDD, I first tried using bootrec.exe but some how managed to "break" C: and couldn't see anything in the partition.

BTW I am currently using a retail DVD copy of Win 7 to provide the "restore" functions. However the Toshiba Restore functions don't appear in the option list. So I then decided to just install the retail copy on C: to see if I could access the toshiba restore functions using data in D: That didn't seem to work either.

Then I came across this thread which gave me hope in being able to boot the Toshiba recory tool:

I was hoping that Vista and Win7 preinstalls would be very similar, however the HDD only has one recovery partition (D:\ HDDRecovery) and I seem to fall down at step 13. There are two boo... Read more

Answer:Win 7 restore without recovery disk on Satellite L350-277

On one side I can understand your wish to install recovery image but on other side, for me personally, it is nothing but wasting your time for nothing. Generally speaking recovery image is designed not to be copied or manipulated so this guy was very lucky.

Problem is that recovery disc was not created after notebook purchase.

Maybe it sounds stupid to you but I recommend you to order original recovery disc for this machine.
You can order it on
It costs 30 Euro only. For this money you will get original recovery disc that includes activated operating system, all necessary drivers, tools, utilities and few additional and useful applications.

Using this disc you will be able to have perfectly working machine in 2 hours only.

One more thing: usage of this disc is unlimited and you can use it 1000 times and every time you will have activated and perfectly configured OS.

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I tried to restore to factory settings useing the hdd option but then change my mind so i click cancel button.
It went back to the toshiba logo screen then a screen came on saying boot menu at the top and underneath it said i had to use restore disc to install operating system. But i did not make any.

Does this mean there is nothing on my hard drive?
Anymore and that i have loast all my persoal data or is there any other way to restore with out the disc all so there was no indcation light for the hdd.

Answer:Satellite L350-170 will not reboot after HDD recovery cancelation


It looks like the boot master record was damage due to the starting the HDD recovery procedure.
I think you can get the notebook working only using the HDD recovery procedure again.
You have to press F8 after notebook powering up. Then choose ?Repair my computer? and then choose ?Toshiba recovery?.

Hopefully this will function?
By the way; Why you didn?t create a Recovery disk? This is strongly recommended in case something would go wrong with your HDD.

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I'm new at this so please be gentle with me! - I have a Toshiba Satellite L350-170 (Windows Vista SP2). I burned 2 recovery DVD's just after I got it from new. I decided to recover it to factory settings, so I placed the first recovery disc in the drive and ....nothing. It won't auto play/boot up to start the recovery process. I can access files on the disc via "MY COMPUTER" but can see a "SET-UP". I had previously used the discs to recover and it worked then no problem.

There is nothing wrong with the computer or any error messages

Apologies if its been said before but, can anyone help or let me know whats happening please?

with grateful thanks


Answer:How to start recovery installation on Satellite L350-170?

Hello Myke

If it has worked in the past i don?t see the reason why it should not works again, except the discs are damaged.

Anyway, try this:
Start your notebook and press F12 several times to enter boot menu
Put the disc 1 into optical disc drive
In the list choose CD/DVD drive and press ENTER

ODD should start to read the disc and you should see something on the screen.

Does it work for you?

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I have a friend?s Satellite L350 laptop which I attempted to repair, but the HDD is faulty, so badly I can't create restore disks. I cloned the image partition to another HDD (yes I created 2 partitions) which is a western digital, but for some reason when pressing F8 I can't get into the restore option, but I can on the faulty drive, is this because you have to use a Toshiba HDD only?

Thanks in advance


Answer:Re: Satellite L350-170 - cannot use cloned recovery partition

Hello Chris

It has nothing with Toshiba HDD. This option works when notebook is preinstalled with original recovery image. This with cloned partition will not work and HDD recovery option will not be listed in ?advanced boot options?.

Only when you install recovery image on this new HDD it will works.

One more thing: this old L350 works very good with Win7 32bit so if possible install it instead of using original Vista.

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I have a Toshiba Satellite L350 which I bought some years ago

Originally it was a vista home premium laptop and I opted for the Toshiba windows 7 upgrade and its been pretty much trouble free .

However recently something went a bit weird and things just were not working well (it would not always log you out and never seemed to shutdown correctly) and various other applications did not run correctly.

After a few uninstalls ,reinstalls, scans and Microsoft patches did nothing I decided to take the plunge and use the recovery disk.

I had bought one from Toshiba when I got the machine originally and had made one myself before the upgrade to windows 7 and one again after.
I still have the windows 7 upgrade dvds so I can apply them after if I had to start back on vista again.

The only other big change has been a RAM upgrade to 4gb - I still have the original RAM if I need it but before all this there were no hardware issues reported and chkdsk was fine also.
So to me it was the o/s that was the problem.

I have now tried all the recovery disks and they all have the same problem reporting that imagex cannot uncompress the second file image as it is corrupt at block 90 ? I don?t have this actual message to hand
but can update later.

I can?t see that I?m doing anything wrong as all i do is put the dvd in the drive and restart the laptop with F12 to boot off the recovery DVD and follow the on screen commands.
Have you any reports of such of this p... Read more

Answer:Recovery disks not working for Satellite L350

Thats very strange that al recovery discs show the same error message. As far as I know when you start recovery image installation the HDD will be formatted, new partitions created, recovery image copied on second HDD partition and as last step is recovery image installation.
>I had bought one from Toshiba when I got the machine originally and had made one myself before the upgrade to windows 7...
Have you tested both of them in the past?

Generally speaking all you do is right. In my opinion the problem can be recovery image itself or maybe HDD has some failure on certain sectors.
If you can obtain second HDD somewhere exchange it, set BIOS to default settings and test recovery installation again.

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How can i produce my own system recovery disk?
The windows system keeps asking for a floppy disk system which i haven't got

Any advise?

Answer:Satellite L350: How can I create my own Recovery disk


I don?t know what you mean exactly?
You can create an own Toshiba Recovery disk using the Toshiba Recovery Disk creator software.
Its preinstalled on your notebook and after the successful creation of the Recovery disk you could use it for the OS installation.

The Toshiba Recovery disk will NOT ask you for a floppy disk!!!

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Got this L350-212 running Vista Basic.

It loads up to the Toshiba splash screen prompting f2 for setup etc. but does not acknowledge f2 or f8 or f12 to boot recovery disc. Goes to black screen with steady cursor in top left corner ( _ ) not flashing. Waited quite a while to see if it was just realy slow but nothing.

Dont know what else to do... any ideas?

Thanks in advance

Answer:Satellite L350-212 - Does not boot recovery disk

Hi buddy,

Have you checked if the CD/DVD drive is recognized properly in BIOS? Maybe that?s not the case so it doesn?t boot from recovery disk.

If you have another bootable disk, check another one. Maybe the recovery disk is scratched and can?t be read.

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Mate has an L350 which is completely knackered and unfortunately has no recovery disks. Could I use my recovery disks for my L300 model or will that just make things worse?

Answer:Satellite L350 - Can I use the recovery disk from the L300?

You could try but it may be missing Drivers or it may BSOD depending on the hardware differences.

Can you run Recovery from the HDD? Press F8 when Windows starts and choose the Repair/Recovery option.

Otherwise you would need to buy a replacement recovery disc from Toshiba.

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can i download a recovery disk for free ? if so can you post link

Answer:Satellite L350-170 - can i download a recovery disk for free?

any 1 out there know of downloads

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Please help. I have Toshiba Satellite L350-12c and it?s a German model. My hard drive failed.
The local Toshiba repair centre said they can replace the hard drive but without the disc they can?t restore it to working order.
The worst part is its still under warranty but Toshiba is refusing to help me. The only place I can order discs is from Europe who won?t accept an American credit card and mailing address which kills me because I have another laptop from Germany and they sent me discs with no issue.

The local shop even contacted the local rep and she was no help. Please help frustrated Toshiba customer.

Answer:Satellite L350-12C - hard drive failure, need recovery


Can we please clarify something? If I understand you right you have German notebook model but I didn?t understand where you are now? In US or elsewhere?
If you are not in Europe the whole situation can be a little bit complicated but for every problem there is some reasonable solution.

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I have a L350-170 running Windows Vista home, I have recently purchase a recovery CD from Toshiba and now that it has arrived, it doesnt work.

I put in the CD and boot from the CD drive, I can hear the drive working and the screen says "Windows is loading files" and a bar appears at the bottom of the screen, after this the screen goes blank and all I am left with is a mouse pointer and a black screen.


Answer:Satellite L350-170 - Recovery Disk doesn't work


Did you test if the notebook would boot up using another bootable disk like Linux Live CD, WinPE or Win XP?
Please check this?this would help to determine if the issue is related to Recovery disk or notebook.

Please check also if the HDD is ok. For this test you can use an free HDD testing tool called Drive Fitness Test. Google for that.

However, it could be also an faulty recovery disk and in such case you should get in contact with the guys where you have ordered this disk? maybe you need an replacement.

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I have a Satellite L350, Vista home premium SP1, (had it for about 4months)

And yesterday I got a black screen error on my laptop it said to restart it, so I did, then my laptop just wouldn't stat up any more, I have no idea why?

So I put in the recovery disks that came with my laptop to just reinstall every thing like if I just got it out of the box and as I follow the instructions that the Toshiba recovery wizard disk says, and as its "coping files" I get a blue screen error saying "a problem has been detected and windows has been shut down to prevent damages to your computer DRIVER_IRQL_NOT_LESS_OR_EQUAL"

And say to restart or what ever and just keeps doing that.
(Tech Info: STOP: 0x000000D1, 0x00000002, 0x00000000, 0x8D246FD7)
( usbccgp.sys - Address 8D246FD7 base at 8D23E000, Datestamp 47919053)

Then I restart my system and a black screen comes up saying "BOOTMGR missing"
So now I have nothing that works, I have retried the disks but same error with blue screen.
I have also tried doing the safe mood and docent come up, nothing works.
I?m in need of help!

Thanks for reading sorry for so much reading to do

Answer:Satellite L350 - BSOD during recovery and "BOOTMGR" missing

The reason why notebook doesn?t start (bootmgr error) is while the installation stopped with an BSOD. So you must reinstall the notebook again.

It looks like an USB problem because I have found this in the Microsoft Knowledge Base:

If you have connected external USB devices to the notebook, remove them.
In worst case there is something wrong with the USB ports or controller and the mainboard must be exchanged.

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I just restored my Windows Vista Home Premium 32 bit Operating System on my Toshiba Satellite L350-170 using the recovery discs I created 4 years ago when I first bought my laptop.

Having restored the OS, it has taken the best part of a day to install all the Microsoft updates, including Vista Service Pack 2, and other programmes I use (e.g. MS Office, Real player, AVG etc.).

Now everything is up to date, I have created a new system restore point on the hard drive and run the Toshiba Recovery Media Creator again. Just out of interest, will the recovery discs be created up to the last restore point, or will it just reproduce the discs I already have, which restore it to the factory settings?

If this only restores it to the factory settings, is there a way of creating a system disk to get it back to the point it's at now?

Answer:Do new recovery disks for Satellite L350-170 save updates?

Hi, no it doesn't work that way. Running Recovery will restore the HDD back to how you got it from the factory.

Message was edited by: RandyRoberts

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I can't access the recovery manager on a Toshiba L350. I have tried holding down 0 (zero, both of them) at the start to access the HD-Recovery, but nothing happens. Is there something obvious I'm missing?

The reason I want to access is:
I have a Toshiba l350 with a partly installed windows here. At the moment, it gets "Starting Windows" and "The instalation program is started services" (in Norwegian) whichs stop with a popupbox saying "The computer unexpectedly restartet, or an unexpected error occured. The insatllation cannot procceed. To install Windows you have to click ok to restart the computer. Start the installation process again.".

What started the trouble was that during the last part of the installation (after Win7 became usable, but before everything was setup), escape was pressed and the computer was used normally.

Answer:Satellite L350: Can't access recovery partition by pressing 0

> I can't access the recovery manager on a Toshiba L350. I have tried holding down 0 (zero, both of them) at the start to access the HD-Recovery, but nothing happens. Is there something obvious I'm missing?

I assume you are using an European notebook model and therefore you should try this;
- Press F8 while notebook powering up.
- Then choose ?Repair my Computer?
- Then ?Toshiba HDD Recovery?.

This should allow you to start the Toshiba HDD recovery process.

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My L350 has suffered a disk problem and would not boot. It attempted an automatic recovery but failed. I have rebooted from the system recovery cd's I created when the laptop was first purchased but the recovery fails at image 5.

Does anyone have any advice?

Answer:Satellite L350 will not boot or recover using the recovery disks

Have you used these recovery discs in the past?
If the discs are OK I can imagine there is some problem with HDD but I?m not 100% sure about that.

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I have had computer crash on my Satellite L350D. I have tried to take it back to factory settings. I went through the steps with both disk and when it finished it said there was a error and shut down. So I have no idea what to do any help would be great.

Thank You,
John B

Answer:Satellite L350 - After recovery an error apperas and shut down


Have you tried the Toshiba recovery disk again? Does the same error occurs?
And it would be also interesting to know what is now? Can you boot into Windows or do you get an error message during Windows boot procedure?

Normally the recovery installation should be finished without any problems so in worst case it?s a hardware issue and you will need professional help from a notebook technician.


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I had my laptop running happily plugged into the wall, when suddenly with no warning, it switched to battery.
Now I can't get it to charge, or even to recognise that it's plugged in. The adaptor - which has been replaced with no result - doesn't seem to get power.
I've replaced the fuse, the works.

Any suggestions much appreciated as battery now completely dead and laptop useless.

Answer:Power issue on Satellite L350

Do you want to say that you cannot start your notebook with AC power supply only (battery removed)?

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I cannot create a recovery disc using Toshiba image. DVDs are rejected as blank when they are empty. DVD R/W burns OK with Microsoft and Nero software. How do I get a fix for this problem? TIA garrym

Answer:Re: Satellite C660-10T Problem creating recovery disc

Toshiba recovery disc can be created with preinstalled ?Toshiba recovery media creator tool? ONLY.
So I don?t understand why you use Microsoft and Nero software.

Have you checked User?s manuals document and chapter about recovery media creation?

For recovery DVD creation I recommend you to use DVD-R empty medias only.

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I have Toshiba Satellite A300D-11T (extended A300D-11S) and I would like to create Recovery Disk. Problem is I cannot run Toshiba Recovery Disk Creation Tool. There is no shortcut in Start menu.
I tried to run it from Program Files.

Program itself exist (or at least I think it does), there are files in Program Files folder, also in "Programs and Features" the program exists so I could remove it.
I simply click on TosRDC.exe file (or any other *.exe file in this folder) and it does not start.

For the record - recovery partition does exist and has not been changed.

System - Vista Home Premium 32bit.
What to do?

Answer:Satellite A300D - creating recovery disc problem

Hi there,

I would suggest to recover the machine from HDD and then, immediately after recovering the machine, you should try to create a recovery disk. It could be that in the mean time something destroyed some software piece in your operating system which could be the reason for this issue.

Maybe not a very elegant solution but the only one which works everytime.


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I just bought a L550-10N and first thing I tried to do is to create recovery discs using Toshiba recovery disc creator.

Everything went well on the first disc creation (4 have to be created).
The problem starts with second disc: approximately when it is half burned, the gauge stops, the DVD drive continues running for hours and never stops.

I tried the process a second time, but it was exactly the same.

Would anyone have an idea how to solve this?


Answer:Problem while creating recovery disc for Satellite L550-10N


I noticed similar issue creating my recovery disk and this has been related to none fully compatible disks?
I checked different disk from different manufacturers and finally I have managed to create the recovery disk using the TDK ?R disk?
Seems that there are different disk which are not supported but this seems to be different and it?s matter of the CD/DVD drive?

Anyway, I recommend testing some different DVDs

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I got a problem with my L350.
Windows vista won't start up.

So i ordered recovery dvd from Toshiba because i didn't create my own recovery dvd.
But during getting back Vista i got image error restoring.

I don't know what to do now .

Thanks for any help.

Answer:Satellite L350 - Error while restoring the Vista using Recovery disk

Can you remember the error message?
Are you able to boot from another bootable disks like Win XP, Linux, etc????

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Can anyone help please?

I own a Satellite L350-20F running Vista
After suffering a blow to the laptop it stopped working. (no surprise)
Have used recovery disks to try to restore unit, but nothing happens it just reboots to the running ants with microsoft corporation written underneath, then check disk starts reporting no bad sectors, after this fins it reboots to running ants again.

Am getting blue screen error message every now and again, then goes to windows recover screen to either launch startup reapir (done this lots times still no progress) or start windows normally.
Tried to repair but just keep going through the stages of putting disks in and going through disk repair.

Is it easy to change HDD inside (i know how to on PC but no clue in laptop)(out of warranty))
I also own a satellite L300-25H is it poss to network them together and do a full format of broken one to see if that helps?
The only thing is will i be able to reformat new HDD with recovery disks to put back on Vista or will i need to pay out for a new OS?

Many Thanks


Answer:Satellite L350-20F - Recovery Disks work to a certain point, still no boot

Yes it is easy to replace the HDD, just unscrew the two screws in the HDD Panel on the Base.

If there is a HDD chassis/bracket on the drive, you will need to transfer the bracket to the new HDD.

If you have no Recovery Discs, you can order the discs from the Toshiba website for a small fee.

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Toshiba Satellite L350-170 - Intel Pentium Dual Core T3200 2.00GHz, 2Gb, 250Gb, 17" TFT, DVDSM, VHP

My wife bought three weeks ago. Light use. Everything working fine, until a 'Startup Repair' dialogue appeared. Since then the machine wont boot.

Machine goes into 'Windows Error Recovery' immediately after Toshiba startup screen, and presents the following options;
1) Launch startup repair
2) Start Windows normally

Option 2 results in a blank screen, and eventually goes back to the 'Windows Error Recovery' screen.

Option 1 presents the Startup Repair dialogue box;

'Your computer was unable to start
Startup Repair is checking your system for problems...'

At this point the Toshiba laptop gets into an endless loop.

So what do I do now? There are no system disks provided with the laptop, so I can't reinstall the operating system. The reseller (Comet) is less than helpful and wont entertain any refund or exchange for a defective product.

Can someone please help!

Answer:Question - Windows Error Recovery loop on Satellite L350-170

Try this:

Press F8 button immediately after notebook has been powered up.
Then choose the first option called ?Repair my Computer?.
Then a new windows should open and there you could choose the option called Toshiba recovery.

Please note then this procedure would start the Toshiba HDD recovery and the OS would reinstall again. This would format the whole HDD and would set the OS to the factory settings.

In my eyes you can use this HDD recovery procedure or you can try to reinstall the OS using the Toshiba recovery disk.
Both procedures lead to the same results?


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Has anyone come across on Toshiba Satellite L350 - 14f (PSLD0E-00v01men) a screen problem where it looks like contrast has gone?

Is it a common fault as it works ok on external TFT/Screen?

I have checked gamma, even booted in safe mode and used a standard VGA driver.

Answer:Satellite L350 - strange screen issue (contrast has gone)

Wait a moment.
Since when you have noticed this issue? From the first day?
It is not easy to understand what happen exactly.
Can you make pic, upload it on and send the link?

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just bought a satellite A505-S6005 and trying to create recovery disks.
I am using Dynex DVD-R.

It created the 1st disk after erroring out 2 times and when I started the 2nd disk kept getting the message again which is Error Code OE01BS-26-2A037303 says power calibration area error occurred, check disk for dirt or scratches.

The disks are not scratched and after going through 5-6 disks am wondering if something is wrong with the optical drive & not the disks.

Any help appreciated.

Answer:Satellite A505-S6005: power calibration error creating recovery disks


I think it?s a problem with your DVD medias?
You are using not compatible disks!!!

Try different DVDs from different manufacturers.
I?m use the Verbatim or TDK DVD-R and my CD/DVD drive handles these disks trouble free.

Check it!!! I?m sure this will help you!!!

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I have a Satellite L300D-12I laptop & keep getting a 'power calibration error' when trying to create the Toshiba recovery discs. Does anybody have any ideas how to get over this?

Answer:Satellite L300D-12I: Power calibration error whilst creating Recovery Discs

I have seen this problem on my previous laptop.

It can be caused by:

* Bad quality CD/DVD media. Use good quality brands such as TDK.
* Burning too fast, lower the burn speed.
* Worn laser, replace the DVD drive.

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I have got a Satellite L500-13w and it came pre-installed with Windows Vista and the recovery files, but I formated the PC and installed Windows 7 and then installed XP.

Now I want to use the system recovery to get back to Vista but I didn?t create a Vista recovery CD using the files that came on the separate partition.Though I still have does files in the place they came.
So my question is, running Windows XP, is there a way to use those files to create the recovery file or CD?

Please reply

Answer:Satellite L500-13W - Creation of recovery disk possible on another OS?

Hi Nagravison-PT,

Unfortunately this is not possible. The Toshiba recovery disk can only be created on preinstalled OS because only there the recovery disk creator is installed.

The recovery files on second partition are now useless, because you can?t use the HDD recovery option anymore and recovery disk creator is deleted.

What to do now?
Either you use a Microsoft disk or you order a recovery disk from Toshiba:

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is there a way to make the recovery disks install win7 x32 instead of x64 (Satellite Pro C660-2JR)

Answer:Recovery disks creation for Satellite Pro C660-2JR

If your notebook was delivered with 64bit version you can create recovery disc for this preinstalled version only. With other words, recovery image saved on recovery partition will be saved on empty DVD disc. Nothing more than that.

If you want to use 32bit OS you must check if your notebook model is supported for it and install own version.

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This is the situation:

I have Toshiba T130 notebook with no DVD drive. After installing Win7, I shrinked D partition by tool in Win7 and used the free space to install Linux with GRUB. Then I shrinked the C partition also by Win7 tool and used the free space to create another one. This however told me something about dynamic disk or something...

But somehow it broke GRUB so I decided to reinstall Linux. But the partitions were somehow broken but I installed Linux on the last partition. Since then I could not boot Windows nor repair it because D partition was actually deleted!
C partition with Win7 seemed intact.

When trying to repair computer and try to fix boot, I got an error 0x090 or something with partition table error. So therefore I deliberately decided to create new partition table using Gparted which wiped off my HDD. Then I set up new partitions: 3x NTFS, (400 MB recovery, Win7 partition and another one) + extended partition containing NTFS partition + ext4 partition + swap.

Then I copied files from hidden (which I had backed up previously) into hidden partition on the laptop HDD + I copied Toshiba recovery folder into 3rd NTFS partition (I had backed up those files immediately after getting the laptop).

Now, I'm stuck with 0xc000000e error when trying to boot. I also followed this thread:

Can you help me to make Win7 boot? And which program to use ... Read more

Answer:Satellite T130 - Toshiba recovery USB creation

Oh mann what are you doing is amazing. ;)
The whole HDD structure is now screwed up. I?m just asking myself why you have done this on this small Satellite T130.
I mean it is all OK what are you doing and you can do what you want with your machine but my personal opinion is that you have wrong notebook for all this.

Satellite T130 is small ultra portable notebook designed to offer maximum of mobility and offer long battery running time when you are out of office or travelling around. So I think most important thing for such notebook is well installed and configured OS that runs stabile and with minimum of power consumption. This notebook doesn?t have optical disc drive and the whole situation is more complicated if the original ?factory settings? are changed.

What you have now on HDD is nothing but ?jungle? and for me it seems pretty confused.
If you have checked ?User?s manuals? document you can find exact explanation what can be done with recovery image saved on second partition and what kind of recovery media can be created.

Recovery image is not designed for usage with third part applications so it can be problematic to create recovery USB disc.
Thread link you posted is best thread about this theme and if this will not help I really don't know what you can except to order original Toshiba recovery DVD and make clean OS installation to get ?factory settings? again.

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on my Satellite L500-1UR ce two DVD I created and the Windows 7 home premium 32bit given with the PC don't work ..
In both cases, the restauration process seems to work correctly but the finishng phase never ends .. boot, reboot, rereboot .. and so one.

Reinstallation using a "standard" Windows 7 32 bit seems to work .. but .. I am afraid I could have lost something.

How to get "correct" DVDs ?
Thanks for help

Answer:Recovery DVD Creation does not work on Satellite L500-1UR


Please check if you could create the recovery disks using another DVDs from different manufacturers.
I had the same issue in the past. I tested some DVDs from Verbatim and TDK ?R and could create the recovery DVD.


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This is my first visit so I am not sure if my thread has been treated, for that,my apologies.

For several days I am in possession of the Satellite L50-B laptop. For safety I want to make a recovery media on a USB through the program Toshiba Recovery Media Creator. After a while I get a message that there is a difference between files source path in Z:\Recovery\install25.swm and destination path E:\ZZImages\install25.swm,errorcode 02016E-3C-00000000.
Is there a solution available?


Answer:Satellite L50-B - Recovery creation - error message

As far as I know there is some kind of magic solution. Either it works properly or not. Some kind of modification is not possible.

Try it again please and let us know if the same error occurs again.

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Hello,I am in the process of starting to tackle killing a virtumonde virus on my computer and am making a recovery console per the instructions on the page. It directed me to the page which has instructions on making a recovery console from the XP Installation CD. When I run the D:\i386\winnt32.exe /cmdcons command from the run window, I get a message that setup could not continue because the version of Windows on my computer is newer than the version on the CD. This is the CD I used to install the OS, so other than upgrading to ServicePack 3, I don't know why this would be. Suggestions?Thanks so much in advance for the help!

Answer:Version issue with XP Recovery Console Creation

HiSee the following Microsoft Knowledge Base article about this problem.

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I have an HP desktop. I had an issue creating recovery disk. I called HP and told them I had the issue and I told them I was going to updrade to a bigger harddrive and needed to order disk.This is there exact words. "Our recovery disk will only work on HP drives,You will need to order a retail version of the OS if you want to reinstall. How can this be true? Is this legal? I already have a licensee for Win 7 home premium so why should I buy a retail OS? Yes a clean install from a retail version may be better than the HP recovery disk but thats not what I am askign about I know it will. I just don't want to fork out money for an OS when I already have one. Yes I can download an OEM version and use the legal key I have or borrow a disk and use the legal key but thats not what I am asking. Has anyone heard of this from HP? I do not see how this can be legal for them to do. ThanksJust because the OP does not come back in 3 or 4 days to reply, does not mean he will not come back and reply.

Answer:HP Desktop Win7 Recovery DVD creation issue

There's no such thing as an HP hard drive. They don't manufacture them, they buy bulk lots from manufacturers. A set of their recovery disks will work on any hard drive. They're full of it. I don't know if it's a legal issue, but go right to the top. Speak to a supervisor.

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Hi all,

I have been trying to creat recovery discs for my L300 but after a 1-2 mins the programme stops and says "please check if the disc is scratced or dirty, if so, try again with a new disc" error code 0E01B5-26-2A030C00,

I have tried this lots of times with lots of different DVDs over the past few weeks but this keeps happening!

The machine is only a few weeks old and running Vista home premium any advise please as Im stuck.

Thanks for reading.

Answer:Satellite L300 - recovery disc creator error - disc is scratced or dirty

Hi mate

I think you used simply not fully compatible and supported disks.
In my case I couldn?t create the recovery because the CD/DVD drive was not able to handle it.

Fact is that many CD & DVD disks supports different standards and properties and in many cases the CD/DVD drives have many difficulties to handle the different disks.
I think you should simply test some DVD-R disks.

I uses DVD-R and was able create the recovery disk.

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Hi there,

Brand new Toshiba Satellite L500-11V, first thing create the TOSHIBA Recovery Discs, disc 1 no problems but disc 2 never finishes it gets half way through and just stops. Even left it over night and nothing!!!

End up quitting the program and starting again, i now have 4 copies of disc 1??!!

Any ideas people??
(also fully up to date with windows updates)

Many thanks


Answer:Satellite L500-11V - Recovery Disc Creator crashes on disc 2

Windows updates are not relevant for all this.

Which empty medias do you use, DVD-/+/R/RW?

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I have an Satellite A200-1M8 ( or A200 PAE6E ) with Vista and for some time I've been trying to burn some dvds which I failed due to power calibration error.

I tested my DVD-ROM and it works normally, the problem is it does not read (recognise) every dvd.
Is there anyone who can help me out about this?
Or how can I learn which type of media my DVD-ROM would read?

Thanks in advance.

Answer:Satellite A200-1M8 PAE6E: CD/DVD drive issue - power calibration error


I?m afraid the power calibration error is an serious issue which is caused by faulty laser lens.

Seems the laser lens cannot calibrate in the right position and therefore the DVDs cannot be recognized?

In such case only an CD/DVD drive replacement can help?


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I have an Toshiba l650-116

I get this message :
Ther recovery medium creation is impossible!
Could not find HDD recovery folder on second drive of the first hard disk. There is no valid Hdd recovery environment on this computer

I have already mate the recovery media disks a long time ago but now when i press f8 on start-up - go to repair computer- when i choose recovery to the original factory settings it says that i can't

Answer:Recovery medium creation is impossible on Satellite L650-116


>Ther recovery medium creation is impossible!

It looks like the folder with the files has not been found and therefore this is the reason why the recovery disk cannot be created.
I think there is no much to do? but if you have created the disk in the past, then you can use it once again to restore the OS.
Otherwise you need to order the disk:

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I have purchased a Toshiba Satellite L750/04P N XC 7944, for my son, we have tried to set up the recovery disks using both the Toshiba Recovery Media Creator and the Windows 7 system. So far I have used 5 DVD?s and can?t get past Disk one without an error.

When using Windows 7 an error comes up Gx8004005. Any suggestions.

I have created a backup and system image, I hope as I am never confident that they back up correctly.

Answer:Satellite L750/04P - recovery creation - error Gx8004005


Have you tried to use different empty discs from different manufacturers? I recommend you to use DVD-R discs only. My recommendation is either TDK or Verbatim discs.

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In am trying to create recovery disks for my Satellite L755D-10U via toshiba bulletin board, but every time i click on the create recovery media icon, i get an alert that says:

the recovery medium creation is impossible!

Could not find HDD Recovery folder on second drive of the first hard disk. There is no valid HDD Recovery Envirenment on this computer.

My best friend has the exact same laptop as me, we bought them at the same time (sad, i know) but his has made the disks fine. i am not doing anything different, can anyone help me, does anyone know why mine is doing this?!?!

thanks in advance

Answer:Recovery Medium Creation Impossible on my Satellite L755D

Fact is that Toshiba recovery creation utility has no access to recovery image saved on HDD.
Unfortunately nobody here can say why.

I don?t know what have you done with your notebook but I presume you have changed partitions structure or maybe somehow deleted HDD recovery image.

If your friend has absolutely the same notebook (The same part number (PSK4YE) than he can create this recovery disc for you and you can use it on your notebook. If not than you have a problem.

Please send some feedback.

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I bought a Satellite U500-10E with Vista os, and I decided to upgrade to Windows 7, so I ordered from Toshiba the upgrade discs and installed it.

*My question is*: *Is it possible to create recovery discs with Windows 7?*, to avoid the inconvenience to install first vista then make the upgrade of windows 7

Everytime I need to make a clean install and also to avoid the inconvenience that it is not too recommended to validate windows everytime you make a clean install because problems of authenticity may emerge with microsoft!


Answer:Satellite U500-10E - Recovery disk creation after Windows 7 upgrade

Hi m.tarek,

I doubt that this would possible. Firstly you only ordered an upgrade, that means this version can only be installed on a preinstalled Vista version. It?s not a full version that you can install without OS.

Furthermore the recovery files on the second partition (btw, that?s an image) contains the Vista OS and not Windows 7. This will not be updated.

Sorry mate, but therefore it?s necessary always to make this upgrade. Alternative you can create your own image using Acronis True Image or another image software.

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Computer: Toshiba Laptop
Model: Satellite M305D-S4830

Problem: Initially windows wouldn't boot; so I decided I would try to reformat it to fix the issue.
First I erased the hard drive; now I'm trying to use the "TOSHIBA Recovery Wizard" that came with the laptop to reinstall the operating system, but end up getting the following:

"ERROR: 08-0A74-0000
Partition creation failed."

p.s. I have tried formating using the command prompt but it says format failed after choosing a volume label.

p.s.#2 When I run the startup repair I get the error that the volume is corrupt

I noticed there is a hidden partition called X: where there is a backup of the out-of-box operating system, but have no clue how I might use that backup to possibly restore windows...

What should I do?

Answer:Satellite M305D-S4830: recovery error - Partition creation failed

I think the problem is the partition on your HDD.
You said you erased the hard drive? well, this might be the reason why the recovery does not function as it should.

In my opinion the full HDD should be formatted again (all partitions should be removed and formatted too.).
Maybe you could use an Microsoft original disk (Win XP CD) to format the HDD and then you could use the Toshiba recovery disk to recover the notebook again!

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I have a Satellite U400 (few years old), and I never created the recovery DVD.
Now I want to do it, but for some reasons, when I launch Toshiba recovery disc creator, nothing happens...
The partition with the recovery files is there, as well as the folder HDDRecovery. I did add some files to this partition, could this be the problem ?

Thanks for your help.

Answer:Satellite U400 Impossible to create recovery DVD with Recovery disc creator

>I did add some files to this partition, could this be the problem ?
No. if you didn?t change partitions structure this should not be the problem.

Question is: does Toshiba recovery disc creator start or not? If you cannot star this tool it has nothing to do with recovery files.
Can you find this file - C:\Program Files\Toshiba\TOSHIBA Recovery Disc Creator\TRORDCLauncher.exe ?

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I just purchased a brand new laptop and have realised that it didn't come with a recovery disc or a recovery partition on the hard drive.

Just wondering if my hard disc crashes how am i supposed to reinstall windows?
The laptop i bought is a Toshiba satellite L500 and is only a few weeks old.

If anyone could help on the subject would be very much appreciated.

Answer:Satellite L500 - No recovery disc or recovery partition - How to reinstall?


Normally if I buy a new notebook or other product I read the user manual firstly. So I would recommend that you should the same before you ask different questions.

The point is that you have to create a Toshiba recovery disk yourself. Therefore start the recovery disk creator that is preinstalled on your notebook and follow the screen instructions. I recommend a high quality DVD-R medium to create this disk.

Furthermore you can reinstall Windows using the HDD recovery option. On the second partition you can find this folder that contains an image of factory settings and you can start this feature if you go in advanced boot menu and select ?repair my computer?. This is not a special partition, only a folder where the image is stored.

HDD recovery procedure is the same as Toshiba recovery disk. You get back factory settings too but the recovery disk wipes the whole HDD. The HDD recovery only the first partition.

By the way: Normally you did get this message:

+your system is equipped with hard disk recovery system. if you need to repair+
+your computer by restoring it to original factory state, you can do it directly+
+from harddisk (press F8 when you boot your computer, choose "Repair your computer"+
+and follow the menue instructions) or create a bootable Recovery Disc Medium for this purpose.+

+Toshiba recommends you to create Recovery Disc Medium using the "Toshiba Recovery Disc Creator" to ensure+
... Read more

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I purchased in november 2008 two TOSHIBA Notebooks Model L350-PSLE8E 01J003GR by Metro Dornbirn.

In one notebook I have since several months the problem that it shuts down suddenly. But it can also work many weeks without problems.
Although the notebook is direct on the desk and vents are not covered, the notebook behaves how an overheating - it shuts immediately down.

After a cooling period, it starts normal and operates also without problem.

Although I am satisfied with my Toshiba notebooks, are this sudden failures extremely annoying.
What can you suggest me?

Answer:Re: Satellite L350-PSLE8E - overheating problem

What can we suggest to you?
At first try to clean up your notebook.

Who knows how many dust is inside of your notebook.
My notebook is always placed on the desk but when I check bottom side every time I can see dust placed on cooling grill.

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After waking up the system it works a few minutes proper but than i see bluescreen abd immediate reboot.

Do you also have those problems?

What can i do

Answer:Re: Standby Problem Windows XP with Satellite L350-172


To be honest I?m not a L350 owner but I?ve installed XP on other Satellite notebook and the Win XP and standby mode is still running properly.

Did you update the Win XP to the latest state?
Do you use the latest BIOS?

Check this!

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Setting up an L350-145, I've encountered a problem running Windows Mail.
At first, I thought the problem might have been as a result of a large OE Import, or an interaction with my AV (Kaspersky) or Firewall (Comodo) software.

However, having since disabled this other software, then deleting the existing Windows Mail user folders, and finally having restored the system back to square one from the HDD Recovery Files, I am still encountering the problem, which is ...

If I do a folder action (such as creating or deleting a folder), the folder list does not get updated until I exit and restart the Windows Mail application. Likewise, if I empty a Deleted Items folder containing a deleted folder the Deleted items content does not get updated until I exit and restart the application.

Since this behaviour is permitting me to perform actions on folders which have already been performed, I fear that this could eventually lead to some nasty data/folder corruption. And since I can reproduce this problem on a freshly recovered system, *before* performing any other actions or installs, I would be surprised to find that nobody else has encountered it.

My inference is that this is a problem with the Toshiba distribution for this laptop. The filename for the recovery was 06491XSP.swm.

Answer:Problem with Windows Mail on Satellite L350-145

Try updating Windows Mail and see how that goes.

I think its done via WindowsUpdate.

Otherwise try the free (and great!) Mozilla Thunderbird

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I have a complicated (for me) problem: I had Vista on my Satellite 350 and a friend of mine put mac os x on it, it worked good, but usb and dvd drive did not work.
So I decided to buy the windows 7 upgrade which I have now on 2 DVDs. I dont know how to do that.
When I put the Toshiba update DVD in the drive it does not start, my notebook still startes on mac os x.

Can anybody help me ?

Answer:Problem to upgrade to windows 7 (Satellite L350 21J)

If you have bought Toshiba upgrade kit it can be upgraded from Vista to Win7.
The first step is to install Vista again using Toshiba recovery image.

At this point one important question: have you created installations DVD disc using "Toshiba Recovery Disc Creator"?

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Switch on laptop and get blank black screen with cntl-alt-delete to restart. Press ctrl-alt-delete. Get the Toshiba screen and then straight back to blank black screen with cntl-alt-delete to restart !!!! Please help, I'm not very PC/Laptop friendly!


Answer:Re: Toshiba Satellite Laptop, L350 - logging on problem

> switch on laptop and get blank black screen with cntl-alt-delete to restart ... press ctrl-alt-delete

It looks like the boot.manager is corrupted and windows can't boot up. The best solution is to reinstall with a recovery disk.

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I have just bought a new T61 with Vista and went to create the rescue and product recovery disks. All went well until R&R prompted me to insert the fourth disk of the set, at which point this error message came up. Drive is not ready or is busy performing another operation. Data was not successfully stored on the disc currently in your drive. This disc may no longer be usable. Click OK; then, insert a new disc when promoted.  I tried more discs, but got the same message. Also tried restarting the process, same thing, but this time from the start, i.e once the program seemed to try and write to the first disk. Have also tried uninstalling and reinstalling R&R but the same thing. The disks which stalled actually seem to have some data written to them. Have also checked the drive by burning photos to a CD and by running a prerecorded DVD and all seems fine. I read online that the process will only let you create one set of rescue and recovery disks but I believe a full set to be up to 8 CD's, my process stopped after 3 and will not work anymore? I guess I can ask Lenovo for a set of disks (if they are really necessary), but I wonder if I have a bigger problem??? Thanks in advance for any suggestions. 


Go to Solution.

Answer:Recovery Disk Creation Problem

Run a full PC Doctor test to check if there is a biger problem. When finished call Lenovo and tell them the creation of recovery discs failed and they will send you a set. Also tell them of any problems PC Doctor found and they will assist you with that too.

______________________________________________________T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.T400 2765-T7U Windows 7Registered Linux User #160145FYI: I am not employed by Lenovo

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My laptop Specifications are, Product name     :  HP ENVY m6 Notebook PC OS                            :  Windows 8 Single Language 64-bitSystem BIOS        :  F.26  I purchased my laptop 3 years back.I haven't done recovery media creation till now, but I am trying to do from 1 week.I tried with DVD-R SONY, but I got some error like "error occuring while burning into disks".Later I tried with Safe Mode then again I got a problem like "Please Install Battery... Connect your system to a AC power adapter".This is my problem so what I have to do now... Please help me to create recovery media...

Answer:Problem with Recovery Media Creation, showing that "Please i...

You would be far better off using flashdrive media. Creating recovery media in safe mode is not viable. You are the first person I have ever heard of that tried that. Connect the power adapter before making the recovery media.  

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I want to find the window for creating the Recovery Disks on my Toshiba laptop. When I print 'Recovery Disks' in the 'start search' box I am taken to pages on the internet. How do I search for folders etc on my laptop?Many thanks, as always.

Answer:Search Problem on Vista & Recovery Disk Creation

Try useing the help and support, once opened use the search option in the help and support box

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I have an Acer Aspire TC 120 that came with Windows 8.1. I upgraded recently to Windows 10. Everything is working fine but when I tried to create a recovery drive and I put in a flash drive with 16 gigs it gets stuck on the page where it says put in a flash drive with 16 gigs or more. I have tried different USB ports. I have tried different flash drives some 32 gig, some 64 gig. The flash drives are recognized by the computer and I can put files on them and use the remove media command when I take them out. I have tried reformatting the flash drives in all formats offered. I have run sfc and no bad files were found. Any ideas?

Answer:windows 10 recovery drive creation problem acer as...

That is odd. I suggest trying to make the Windows 10 drive using the Microsoft tool.

Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

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I have an Acer Aspire TC 120 that came with Windows 8.1. I upgraded recently to Windows 10. Everything is working fine but when I tried to create a recovery drive and I put in a flash drive with 16 gigs it gets stuck on the page where it says put in a flash drive with 16 gigs or more. I have tried different USB ports. I have tried different flash drives some 32 gig, some 64 gig. The flash drives are recognized by the computer and I can put files on them and use the remove media command when I take them out. I have tried reformatting the flash drives in all formats offered. I have run sfc and no bad files were found. Any ideas?

Answer:windows 10 recovery drive creation problem acer as...

That is odd. I suggest trying to make the Windows 10 drive using the Microsoft tool.

Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

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I have lost everything from my Toshiba satellite C50-A-19T but don't have a recovery disc.

Can anybody help me wit by sending me a disc???

Email [email protected]

Answer:Need recovery disc for Satellite C50-A-19T

If nobody can help you with this please visit and order original recovery disc for your machine.


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Hi all.

I'm trying to help my boyfriend sort out his M70 which has been severely messed up by numerous pieces of adware, malware, trojan horses... you name it. It has very little installed or stored on it so a complete re-install seems to be the easiest option. However, we cannot find the recovery disc anywhere - it was probably lost/accidentally discarded during a recent house move. Is there anywhere I can get another recovery disc, or way of restoring the pc to factory settings without it?

Advice would be much appreciated!

Answer:Satellite Pro M70 recovery disc - where can I get a new one?


The new system restore would be the easiest way to get rid of all these malware?
The Toshiba recovery could be ordered from the Toshiba ASP (authorized service partner) in your country.
But this would be possibly only if the notebook series would not be too old and discontinued.
In such case you would need to use an original MS Windows disk in order to restore the OS on the HDD. The Toshiba drivers which are necessary could be downloaded from the website.

Therefore I recommend to get in contact with your local ASP and to ask if such disk is available or not.

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Hi, i cant boot my laptop i think i need a recovery disc or a boot disc , i dont have any of these so any help are advice would be great ... thanks

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