Computer Support Forum

How to recover data after performing a product recovery operation

Question: How to recover data after performing a product recovery operation

Hi there,

Recently, my Toshiba computer experienced a blue screen error. I tried running the computer in safe mode and all the other modes available, but the blue screen kept appearing. I had no other choice but to run the Product Recovery CD that came with the laptop. Once it was done, I was happy to find that the laptop was working, but all my files were deleted! Now, I know this meant the HDD was formatted during the product !recovery operation, but is there any way in which my lost files can be restored???

Desperate for help,



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Preferred Solution: How to recover data after performing a product recovery operation

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: How to recover data after performing a product recovery operation


Not easy to say because before OS installation the HDD is formatted and existing partitions are also overwritten. I really do not know what to say. If you have some very important data try to talk with experts. Google a little bit around. I hope you will find someone who can help you.

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After plugging my cell phone into my HP dv7 laptop to charge it my USB wireless mouse stopped working and I received a USB device pop-up error, I have done this numerous times without a problem. I contacted Logitech (the mouse manufacturer) and they were useless so I contacted HP. They had me uninstall all of the USB's in the "Device manager", restart, download a chipset update, restart and the problem still existed. I went back to an online chat with HP and was told that I could try a system recovery in order to solve the problem. I was given instructions and told to use the system retore option (theirs not Windows) and I was assured that I wouldn't lose all of my docs and pics, etc. I was never given the option to click system restore and their program reformatted my system to the original factory settings. When I checked the Windows system restore the oldest point was the reformat. All of my programs (added after I purchased the laptop), documents, an pictures were gone.

This is my first time posting so I apologize for all of the extra information; I just wasn't sure what anyone might need to know. Is there any way to get back all that I have lost? Thank you in advance for looking at my post and for any help or suggestions.

Answer:Is there any way to recover my (well I guess everything) after performing an HP Total Solutions Recovery Manager process?

Once it is reformatted, it is highly doubtful you will be able to save anythingYou can try PC Inspector: Recuva: don't get your hopes up too high

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My lenovo laptop has original windows 7 and its hard disk is of size 640 GB. When I try to recover my system ( Onekey Recovery - Recover from initial state - Next ) it shows "Hard disk 0, 596GB" in "Selected disk:" in "Recover Summary". Will it erase my personal data on D drive? Or will it only format C drive without affecting D drive? 


Go to Solution.


hi me_rif,
Welcome to Lenovo Community Forums!
D: Drive will not be touched, It will only format and Recover C: to a factory State.
Solid Cruver

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Came across this article that might be useful for others.
"In this article we will describe logical data recovery from a hard disk drive or other storage device in perfect physical conditions. If you suspect your storage device has any kind of physical damage ? do not try to use any recovery or test software on it. Provided methods can be used right away and without any special knowledge."
Read the rest here: Data Recovery for Dummies: simple way to rescue your files

Answer:How to rescue files and recover data - Data Recovery Guide

Sounds interesting. Thanks for sharing.

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i have lost my tally recovery data wheni pasted from pendrive tally data to computer was replaced

Answer:tally recovery data how i recover my replace data from my pc

Recover your data in Tally - Some Tips & Tricks to Recover Tally Data

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when I start my T61 Laptop, i get complete blue screen with no addition error window. Pl. suggest solution to this problem. Moderator edit: problem added to subject line for clarity.  Message Edited by Agotthelf on 21-07-2009 10:40 AM

Answer:Blue Screen and data lost after rescue n recovery during F11 operation

Welcome to lenovo user forums What error message are you getting on your system,also mention the OS you are using. 

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If this is not the right forum please move this topic, this is not an issues about the Toshiba Product Recovery, but connected directly with it (i dont know how it work).

So, the problem is simple, i lost my data because i used the software without a backup (i was distracted).. Is there any way to recover it ?
I'm trying with GetDataBack, but i found nothing.
As extreme idea, could laboratories of recovery hard disk work effectively?

Answer:Recover data after a recovery?

Generally speaking before recovery installation starts whole HDD will be formatted and new partitions will be defined. All data saved on HDD will be deleted.

Anyway as far as I know you can recover deleted data using some third part application.

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A friend of mine just installed a new printer. Canon MP110. When she goes to print, it says cannot print as printer is performing another operation. There is nothing else in queue when the status box is displayed. She can copy and scan on it but cannot print. Not even a test page.

Any help would be greatly appreciated. Thank you.

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I have a Canon Pixma MX700 multifunction printer that I am running on Windows 7 Home Premium. I recently purchased some refilled ink cartridges from a 3rd party vendor, and ever since I get the error message "printer is performing another operation" and I can't ever print anything. I even purchased some Canon cartridges to replace the 3rd party ones in the printer but I am still getting this same message. My wife used to be able to print from he MacBook Pro but she gets the same message as well. If anyone can help us with this issue, we would appreciate it very much. Thank you.

Answer:printer is performing another operation

Update drivers directly from Cannon Support -

Regards. . .



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i have a toshiba P20, when i have buy it, i have made 2 partition, C to OS and program and F to my personnal data.

i have use the toshiba restoration tools in order to restore my windows XP OS, but the restore tools has also reset my partition table and i don't know if i can restore my personal data.

All is done in one step and i have not seen of warning to say that my partition table will be reset?

It's a really format which has been done or just a fdisk /

Can i use a tools to restore the data of my lose partition ?

i hope that there is an acceptable solution to this problem and in a near future i will buy an external HD to perform backup.

Answer:P20: Can I recover data after recovery procedure?

Hello Alex

If you want to preinstall the unit with recovery media you can do this on two different ways:
- standard mode ? the whole HDD will be formatted and after recovery procedure on the HDD is just one partition.
- expert mode ? using this mode you can create partitions if the HDD has just one, and you will be able to install OS on first partition (the second one stays)

Obviously you have done it using standard mode and now the whole HDD is formatted. I am not 100 % sure but in this case just fast format is done before the installations procedure begins. Try to find out (Google) if there is any tool that can help you to check if all data are gone. Using recovery media there is no way to do this.

External HDD is good solution for data saving.


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trying to access external hdd , get this errorerror performing inpage operationyesturday pc locked up and froze when backing up pc, could this be a problem.had to hold down pwoer button to turn off.

Answer:error performing inpage operation

1. Start > Run > type in cmd then click OK to get a command prompt.2. Type in chkdsk e: /r (replace e: with the drive letter of your external hard drive).This won't do any harm, it will fix errors on the disk and try to recover data from bad sectors. It might not solve the problem but it's worth a try.

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I logged into a (non-administrator) account on Windows XP and it gave me a message reading "Windows cannot load this user's profile but has logged you on with the default profile for the system. Details: error performing inpage operation." (Exact text.)It gives me a 30-second count to click "OK". When I click or the count runs down it displays my wallpaper, but no taskbar or icons. A window flashes briefly saying "Personalizing settings", then a standard "encountered a problem and needs to close" dialog appears saying that Windows Explorer has crashed.Pressing ctrl+alt+delete brings up the Task Manager, but the appearance of the window is like in earlier versions of Windows. Not sure how to describe it.Running programs is still possible using the "New task" button in Task Manager, but re-running explorer.exe doesn't work. I have already run chkdsk.exe and restarted, with no results.Please help! I'd really prefer not to have to reinstall the OS. Are there any other solutions?

Answer:Error performing inpage operation

Lots of info and guidance on the WWW, here's one: suspect you have a hardware problem, it's probably worth running diagnostics on ram and hdd.Good luck.

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I recently just had my laptop stop working because of an improper shutdown.

i took out my 80gb internal sata HD in my laptop, and put it into a SATA ENclosure so i can retreive the files from it from my other computer.

this drive has 2 partitions,
and 'D:' (LOCAL DISK) (main files)

now when i hooked up the enclusure with the harddrive in it to my other computer it didnt recognize it as a "Removable Drive" but recognized it as a list in the 'Hard Disk Drives' secton in My Computer, in that list were 4 drives: but the 2 new ones were HP_RECOVERY(K: ) and LOCAL DISK(L: ) .

when i double click Hp_recovery all the files are in there, but when i try
the loading the Localdisk(L: ) is says 'Error Performing inpage operation' L: is not accessible.

someone please help, i need the files from LOCALDISK (L: ) , could the reason be that they are 2 partitions? and the computer is reading the enclosure that has 2 partitions? i have no idea.

if you can help me, can you please tell me how i can retrieve these files, or are they gone forever?

Answer:ERROR Performing inpage operation! help!


The first thing you should do is check the volume L: for any errors, and to fix them.

If you're using Windows XP, open up command prompt then type CHKDSK L: /R and hit enter (where L: is LOCAL DISK). It may take a while for it to check and fix any errors on the volume. Once it's completed, try accessing the volume again.

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I can not open C Drive I need to copy my profile but this message come when I try

Answer:error performing inpage operation

Does Windows Boot?

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Hello, hope I come to the right place! Honestly, my Toshiba flash drive has been used for saving some videos, photos and files for several years. But, last night, I just formatted it by mistake and lost all my stored information. Honestly, I did have another copy of these files on my computer, but, some of the newly edited videos and several school documents have not been backed up yet. Is there any data recovery software that can help me take them all back? I did have searched a lot of the related problems over the internet and all of them recommend me to apply the related data recovery tools. But, I am not sure whether the related data recovery tool is really necessary? Do you have any similar experience? What am I supposed to do now? Thanks!

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Hey guyz!
Due to a program failuer (partition magic) some of the data are corrupted and some are deleted. By using PC inspector i could get almost all of them back but still some are corrupted. for example some JPGs and WAVs which are so so important to me!
by any chance do you know any program which can revover CORRUPTED files rather than try to undelete them???

this topic helped me out a bit but no one had correct answer to my problem!

Ill appreciate your help.

Answer:DATA recovery! (recover corrupted files)

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My cousin started a system restore on my computer. I think it was only going for like 5 seconds when i noticed. I cannot start my computer now because it says files are missing. I have a final project on my computer that is due in 4 days and I really need it. Is there any way to hook up the HD to another computer so its not being booted off of and recover any data that didnt get deleted? This is very important. Any suggestions or am I out of luck.
Thanks All

Answer:Accidental System Recovery - need to recover data

1) get your XP CD and boot from it

2) see

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Hi, can anyone help,
my system recently crashed,
showing a message " windows can not start because the following file is missing or corrupt \windows\system32\config\system". so I used my XP start up disk which ran the system recovery. I now find that all my files/data is missing and the system has gone back to it's original settings. After searching TSF I see "Getdataback" is an option. Can you tell me is this a good program to use? Will it help my problem?


Answer:How to recover lost data following system recovery

That's an excellent program but do you have a desktop or laptop? You're going to need another drive to retrieve the data

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Hi, Ive searched through the forums and have found old posts and topics relating to the Error Performing Inpage Operation error people will sometimes get on a failed HD or external HD, and have found many solutions to recovering your data in this case, but never once have I found an actual FIX for the problem to continue using the drive.

My External HD is pretty old in electronics standards these days (3 years -_-) and it has started to give me the following error

Cannot access drive X:

Error Performing Inpage Operation

the drive shows up in my computer, and I can even check its properties (although it shows an empty drive and most of the options are missing like drive quota), but it cannot be opened.

I have done some searching and so far the only thing anyone has come up with to fix it is chkdsk x: /f or chkdsk x: /r (I dont know what the f or r stand for, but those are the two different forms of chkdsk checks ive found in my searches) but it hangs up on both of them around step 3 or 4 of 5. Neither have solved the problem.

Now again im not trying to recover data, ive already found a program called File Scavenger that was able to tap into the drive and recover just about everything from my external (which was 1 TB worth of data, so im glad I was able to recover it all save a few replaceable things), so thats not my issue. The issue is that it is now recovered, but the drive is just sitting there as a pile of scrap metal as long as it still has this error. It cost me al... Read more

Answer:Fixing an Error Performing Inpage Operation HD

T, have you found an answer yet? I am in the same boat as you and would love to know the answer to your question. My HD was about 2 years old, but my crash happened during an electrical storm so I'm not sure how much age had to do with it.

I'll be tracking this thread for a response.

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can anybody tell me how to fix the inpaging error
without loosing the valuable data

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Basically, my laptop has been stuck in a start-up repair loop so my only option is to use the recovery CD. However, I have some files which I did not back up before my laptop decided to fail on me. Is there a way in which I can recover these files whilst simultaneously fixing my laptop ?

I am running Windows Vista SP1.

Thank you for any help,


Answer:Satellite A210-11K - Can I recover my data before using the recovery disk?


You can backup your data if you put the HDD in an external HDD case. Then you can connect it to another notebook or PC and you can save the data on it or burn it on a DVD.
That?s all!

Such external HDD cases are very cheap. I have bought my external HDD case from eBay and it?s working well.

But there is no other way to save the data because the Toshiba recovery disk wipes the whole HDD and all on the HDD will be erased.


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Hi, anyone know of a program that will data recover MPEG-2 movies that were accidentally removed from my Recycle Bin? I have tried several programs, including Recover My Files, GetDataBack, Stellar Phoenix - one found no files, the other found 1300 files (where there should only be about 10), and the other found the right amount, but the files themselves were absolutely huge, so it must have merged the missing MPEG-2s to some of the other movies that weren't deleted.

Can anyone please suggest a way out of this, either by naming a program that can recover MPEG-2s, or a setting that I need change on one of the progs that I've already tried?

Thank you.

Answer:A data recovery program that can recover MPEG-2 files?

Hola try drive rescue or ontrack- data recovery

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Answer:Solved: What program can I use to recovery delete data from my HDD,besides Recover My

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my cousin had accidentally deleted my MS office files on my laptop which was very important for me. I tried but i didnt find them in Recycle bin. I heard about data recovery software but never used them before, which data recovery software helps me to recover deleted file.

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So i got a power outage yesterday and now every time I open almost any program it gives me the "error performing inpage operation" pop-up and the program doesn't start. I have tried chkdsk command and it does not found any problem. To make it worse, i also cannot run new program downloaded from the internet as it will get the same error. What should I do?

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So here is the deal,
I managed to contract a malware, how I have no clue, regardless it's infected with the "system restore" malware and will no longer boot into win 7. I have placed the hdd into an external enclusre however my user files have a lock on the file folder icon. When I open the file no data appears but I can see the file has data when I right click on properties.

How can I access the data using my external? Once I backup my data I am goig to dban the drive and start over.

Answer:Data recovery, hard crash after malware, can I recover from external hdd?

I believe that you may just need to take ownership of the file. as long as you diddn't encrypt the home directory when the user was created.

Hopefully this helps.

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How to Fix '' Error Performing Inpage Operation'' on my Seagate ext HD Hello, Ive searched through the forums and have found topics relating to the Error Performing Inpage Operation error people will sometimes get on a failed ext Hard Drive and have found some solutions, But none of them worked. My Hard drive is not accessible and showing Full free space even though i have 460 GB on it out of 500 GB hard drive. I have to recover my data as it contain my final year project files and important data. Is there any solution that i could recover it and access it so that i could save my data in alternate DVDs or hard disks

Answer:''Error Performing Inpage Operation'' on my External Hard Drive-Unable to open my HD!

yadav2mike said:

How to Fix '' Error Performing Inpage Operation'' on my Seagate ext HD Hello, Ive searched through the forums and have found topics relating to the Error Performing Inpage Operation error people will sometimes get on a failed ext Hard Drive and have found some solutions, But none of them worked. My Hard drive is not accessible and showing Full free space even though i have 460 GB on it out of 500 GB hard drive. I have to recover my data as it contain my final year project files and important data. Is there any solution that i could recover it and access it so that i could save my data in alternate DVDs or hard disksClick to expand...

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Hi, I am using a T400, window 7, 32 bits. Yesterday I accidentally clicked on  Start > All Programs > ThinkVantage> Create product recovery media or Create recovery media. I am not sure about which programs I clicked on but it appears an open up window asking me if I want to insert recovery disk, then I click no. It disappeared. It didn't tell me anything( like all the data will be lost and there is no progress box either; it happened very fast like in 5 seconds) and then I find that all my data in hard drive D is gone. I can not see hard drive D anymore in My computer. However I can find the partition titled "recovery partition" with 100% free storage in replace for my hard drive D in the storage management of  My computer and I cannot access it. I am so scared that I don't turn off the laptop 'till now. All the programs are working normal because I installed them on hard drive C but all the data on drive D is lost. Anyone has the same problems? I wonder such a serious software but doesn't have any prior notice to customer that it will cause data loss like this?Thanks.  

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A while ago I had to do a system refresh because my wifi completely stopped working, but for some reason my product key got deleted when I did that, and ever since then I've had this popup appearing every few hours, and I also can't upgrade to windows 10 now because of it. When I click the "go to pc settings" button, it shows that I already have a product key, but when I click activate, it just says "Windows can't activate, try again later", and if I enter the same product key, it also doesn't work. How can I fix it?

Answer:Lost product key after performing system refresh in 8.1

Did the PC come with windows 8/8.1 ??
Or did you upgrade the PC to windows 8/8.1 ?

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I was forced to repair my XP Professional using the original installation disk. Files I had encrypted are listed in green, but I cannot read them.Is there a way to read the files or decrypt them? Can I recover the original encryption certificates or reconstruct them?More info:There were no hardware failures. The machine is exactly the same. After the repair, the original account and password was intact (I did not have to recreate the account or set a new password. When I booted, Windows' login screen had my original account name and accepted the password I always used).The first thing that happened when trouble started - I was unable to boot at all because one of the hive files had become corrupt or missing according to the error message on the blue screen. I backed up the files in system32/config and replaced SOFTWARE with software.bak and software.sav on various attempts. That made no difference.Strangely, when I put the original SOFTWARE file back in system32/config, the machine booted to the login screen but told me that it could not verify my Windows license (error80090019).I think, but can't be sure, that rsaenh.dll had somehow become unregistered. I was unable to run regsvr32 in safe mode or recovery mode.After trying to boot with the last known good configuration and many attempts at rolling back to a previous restore point (with windows boot disc, safe mode, UBCD4Win...), I did a repair installation.All my documents appear to be intact. I need to re-install... Read more

Answer:Recover encrypted files after performing Windows XP repair

Although this refers to windows-7... it may at least be a possible starting point? this one appears to be specific to XP... google trawl using the string:recover encrypted files windows XPbrought those two and there are many more besides. Some are likely utilities to be downloaded (and some/very likely not free)...And yes.. it is useful to have a backup (stand-alone drive) elsewhere; and unless absolutely essential that back up not encrypted - but at least password protected?message edited by trvlr

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Just My opinion.. Windows in the Win8 version is not suited for home use any longer. It is overly complex, and, even for experienced Windows users, it is counter intuitive in many areas. I think Windows 8 has taken complexity ?one bridge too far? for ordinary users. This comment by me, a MSEE who has been programming computers ever since punch card days and who has been thru computer software from assembly language, C, Unix, and all versions of Microsoft OS systems from DOS onward. Below are listed some UNRESOLVED frustrations from my first months with Win8.

1) Cannot get Pandora Radio (running on Chrome Browser) to connect to HP bluetooth headphones. Win 8 says the headphones are linked, but no audio passes. Volume is up on headphones and on laptop. Bluetooth Earphones link and play music from Pandora fine on iPad and Win 7 equipped computers.
2) Pandora radio runs fine on Chrome, but not on Mozilla ver 19.0. On Mozilla, Pandora never loads. There is no error message.
3) IE10 seems to drop a box asking if I want to ?allow this page to use scripts? on about every new page. I finally got disgusted and turned IE10 OFF. Interestingly, turning IE 10 to OFF involved many minutes of ?computing? plus a reboot!! On an iPad, I can get rid of an APP by pressing the icon, getting the quivering icon with the X in a corner, touch the X and gone it is.. Why should IE10 be handled differently from other browsers?
4) It is not at all obvious how to SEARCH... Read more

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I'm getting a code 0x800700c1 and can't get it to boot to my desktop.It keeps stating there is a " problem is preventing windows from accurately checking the license for the computer "I'd lke to just format and install win7 but it won't let me.I know i've tryed other solutions , but nothing works.ANYONE GOT AN IDEAR ????Thanks Van

Answer:how to recover operation system on my gateway

...problem is preventing windows from accurately checking the license for the computer"Translated: M$ believe your copy of Windows is counterfeit. Is it?i've tryed other solutions , but nothing worksWhat exactly have you tried?Is the Windows 7 media a genuine upgrade version or a full installation? Where did you get the media? Did you buy it or did you download it & burn it?i_Xp/Vista/W7User

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I had an interrupted ghost operation and now my computer lights up all drives all of the time. I switched HDD and it affected the drive the same way to include disabling the video output during the windows start-up. Is there a way to clean the HDD from what ever was installed by ghost to create the mirrored drive? It also seems that something was written to BIOS, but when I reset the BIOS, the problem continued.

I appreciate any information.


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I just bought a Canon MX 310. When I tried to use the printer for the first time, I got the message "the printer is performing another operation". I have uninstalled and re-installed. I have been in touch with Canon and followed the directions they gave me as best I could.

Finally I tried it on another computer - also Vista - and got the same result.

Would Canon actually sell a printer that doesn't work?

I would be grateful for a solution. Thanks

Answer:"the printer is performing another operation"

hi it could be the driver or you may need to clear the print spooler check the manual on how to for spooler try mfr web site support page for the latest driver dl and install

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I have a WD Essential 1TB external hard drive which is working (requisite lights on the drive are on etc) but it is not been picked up by my PC (Vista Home Premium) when plugged in and causes my PC to freeze if plugged in after PC is turned on.
I have tried a different usb cable and port - alas no success.
I can see it on my laptop (Windows 7 Professional) as a drive but it is showing no data and asks if the disk to be formatted.
There is a lot of data on the disk I want to take off before I bin it.
Welcome suggestions on:
How to get this drive to work or
Simply recover the data that is on it.
Thanks for your help

Answer:Recovering data from a non performing WD external drive

I can think of three possible faults.

Corrupt partition on drive. Try Easeus partition recovery (Free) CLICK HERE
Circuit board in HD casing faulty. Remove HD and connect direct to a computer.
Faulty HD.
1]: [click here

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I've followed all the steps here and have control of the PC back -
I now have a windows box come up that I don't know how to get rid of. 
I have infected files on dropbox that I have requested Dropbox to do a point in time reset ( We are a business account and see that this is something they will do ) 
I have a NAS file server that I think has heaps of infected files. 
FRST logs attached. 
Screen shot of pop up box attached. 
Not much found by googling 'Operation Global 3" is there something else I should be looking for for this particular one? 
Will I beat this or cut losses now and replace PC? 
Just trying to figure out that balance of time and money to get on with work/life :-) 
Cheers. Adam
PS thanks to all those that contribute to this site, it enabled the above link that got me control of the PC back.  Well done to anyone that volunteers their time to help others. !!!!

Answer:Trying to recover from Operation Global 3 (AU) infection and Corruption

Hello cabooltureadam,my name is Jo and I will help you with your computer problems.Please follow these guidelines:Logs can take a while to research, so please be patient.Read and follow the instructions in the sequence they are posted.print or copy & save instructions.back up all your private data / important files on another (external) drive before using our tools.Do not install / uninstall any applications, unless otherwise instructed.Use only that tools you have been instructed to use.Copy and Paste the log files inside your post, unless otherwise instructed.Ask for clarification, if you have any questions. Stay with this topic til you get the all clean post.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.***Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.Vista / Windows 7/8 users right-click and select Run As Administrator.A Notepad document should open automatically called checkup.txt; please post the contents of that document.***Please download Malwarebytes Anti-Rootkit and save it to your desktop.Be sure to print out and follow the instructions provided on that same page.Caution: This is a beta version so please be sure to read the disclaimer and back up all your data before using.Scan your system for malwareWith some infections, you may see two messages boxe... Read more

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I accidently deleted some I shouldn't have!

Answer:Can U recover files from "Shift-Delete" operation?

click herePlenty of data recovery programs.There are people on here who have used such programs who maybe able to recommend one.As to recovering files after "Shift-Delete" i think you can and you might as well try. But do not save anything to your PC.

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I ran CCE. I got the definition file, it asked if I wanted to reboot, restarted and windows startup repair ran... let it run, reported MBR corruption, restarted, booted into NEW OS with loads of apps testing all my hardware... and a new C drive

Has CCE installed a portable OS over my existing system?

Is there something I can do to restore my MBR to previous?

(the 44gig 'free space' is a partition that got 'lost' after perfect disk crashed during defrag operations... I imaged the partition, and a 45gig .dim image resides on an external, awaiting analysis/recovery, before I reallocate the space)

Does this sound like a malware issue?

I don't even know what version of CCE I ran, as the entire FS is not currently traverseable..

Any ideas welcome

Answer:MBR Partition issue during CCE scan operation... how to recover MBR

Did whatever made the .dim image of the "free space" happen to save a copy of the MBR? I know when I restore a partition with Macrium Reflect after the partition restore it will ask if I want to restore the MBR from the saved image.

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My first post here, except for introducing myself. My problem is with my son's HP Pavilion a1130n. It is running Windows XP Media Center Edition. Awhile back, he was notified of some important Windows updates and started to install them. During the process, he lost his internet connection and was not able to complete the update. Consequently, when he tried to boot up the next time, the system would not boot. I don't know if there were any error messages displayed at this point, but what happened next is where the problem started. He, (not knowing enough about Windows recovery console), panicked, and after not being able to even boot into 'SafeMode', jumped right into a recovery operation. When he saw that the operation was going to restore to the same state as when he bought it, he panicked again about losing all his family photos and music, and unplugged the machine. Needless to say, the system is now completely unusable. I pulled his hard drive and connected it to mine, and with the help of a free recovery program (Piriform's 'Recuva'), i am able to see and recover all of his data. However, it is a tedious and time consuming process and I am wondering if there is any way to undo the damage he did and get it back to a bootable condition keeping all his data in place. Any help would be greatly appreciatd because he may not have his original restore disks. Thanks, in advance for your consideration.

Answer:Hoping to undo partial recovery operation (recovery console)

If you have the installation CD you can do a repair installation. This will not affect any of the data or applications.Boot the computer from the XP CD. You may need to change boot order in the BIOS so that the CD-ROM is the first device in the boot order.When you see the "Welcome To Setup" screen, you will see the options below This portion of the Setup program prepares Microsoft Windows XP to run on your computer: To setup Windows XP now, press ENTER. To repair a Windows XP installation using Recovery Console, press R. To quit Setup without installing Windows XP, press F3.Press Enter to start the Windows Setup. To setup Windows XP now and Repair Install , press ENTER. You do not want to choose "To repair a Windows XP installation using the Recovery Console, press R.Accept the License Agreement and Windows will search for existing Windows installations.Select the XP installation you want to repair from the list and press R to start the repair. If Repair isn't one of the option end the installation, this will mean that you will need to do a fresh installation of XP.The repair will copy the necessary files to the hard drive and reboot, the repair installation will continue after the reboot.

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To put it plainly, I need to do a System Recovery to restore my system back to its factory settings. When I hit F10 upon startup in order to access the system recovery, nothing happens- it boots as it would regularly. I tried to boot up using the CD, and am now in the System Recovery console. Might anyone tell me what I need to do to perform a non-destructive, or even a destructive system recovery? Can this be done using the System Recovery Console? Or is there any other way besides hitting F10 while booting up? Thanks in advance

Answer:Performing A System Recovery (any Other Way?)

Assuming that you see the instruction on your screen to hit the F10 button for system recovery, hit the button about once a second while the computer boots - continue pressing the button. This should get you into the system recovery area. Usually the first option for recovery is the non destructive type, go into 'advanced' options in order to do a destructive type of recovery.

The recovery console that you booted to using the disk is NOT what you want. That is simply a tool that can be used to make a few repairs to Windows, if you know the commands.

If my advice does not work, please tell us what make and model computer you are asking about. That would help a great deal.

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Sorry for all of theese questions, but I am new to the windows 7 forum.

After problems and odd occurances I had on my HP system (windows 7 32 bit), I have decided I want to do a full system recovery (Wipe the hard drive and start all over). From the initial startup of my computer, it prompted me make a set of windows 7 recovery discs. But before starting the process, I want to know what i'm getting into.

1. When a virus or trojan enters a computer, can it attach to personal files like pictures or documents, or can it only create a new location? I will scan them though.

That being said, I am aware I have to back up all of my data. My norton expires in less than 30 days anyway.

2. Also, is there a chance of something going wrong, besides of a power outage? I had trouble with system restores before (Failing almost every time), so is there a special setting I have to go into to ensure a successful recovery? Anything I have to do prior to recovery?

3. Also, once the recovery is finished, will it be like I just opened the box again? Meaning, will I go through the same process of naming and registering the computer and have the same applications that initially came with it?

4. And finally, will doing a recovery terminate any trojans or viruses in the computer? I don't want a virus hidden in the computer after recovery?

Answer:Performing a System Recovery on an HP

It's more stable to run the factory Recovery from HD partition than using the recovery disks, which should be reserved for HD failure or if recovery fails from HD partition. HP Backup and Recovery Manager

But keep in mind that this will restore all of the pre-installed bloatware and will not wipe the HD of all code as would a wipe with clean reinstall using Win7 Installation DVD.

If you'd like to consider going completely clean without the HP sponsor's bloatware and useless utilities which have better versions built into Win7, here are steps to get a perfect Clean Reinstall - Factory OEM Windows 7

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Performed recovery with system discs.  Mouse worked fine during recovery operation however after completing recovery and booting to windows desktop mouse becomes inop.  Not sure what is going on but since mouse is inop I am unable to do any diagnosis.  System discs were sent from IBM, however I'm questioning if there is a problem with something missing on them.  Like some suggestions as to how to correct this if anyone has experienced a similiar situation. I did attempt a recovery more than two times with same result each time.   Thanks guys in advance

Answer:Mouse inop after performing recovery

which system are you talking about here? and is the mouse on ps/2 or usb?

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My desktop came with System Recovery DVDs. Also, when I got my computer, Geek Squad burned System Recovery Disks, disk 1 & disk 2. I tried to do a system recovery. It deleted everything off the hard drive, then it says, "Cannot complete recovery. remove all peripherals and try again. If it still doesn't work, call Support" or something like that. I called geek squad, they say I have to bring it in. I'm not sure the computer is worth the $65 or whatever their minimum charge would be.

Is there any way to save this computer?

Answer:Trouble performing System Recovery

Hi and welcome,
Which Recovery discs have you tried? The ones that came with the computer or the ones Geek Squad burned for you?
It might be helpful too if you could post the make & model of your machine along with the operating system.


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Hey guys i just received my hp recovery disks from hp and there was total of 9 for my hp pavillion a814x and its in middle of doing a FULL system recovery i couldnt do any other recovery cause my pc crashed now im wondering after the recovery finishes what should i do with my pc like can u tell me stuff i need to do and install like drivers i already know to install my video drivers from my ati radeonbut i need to know what needs to be installed for my pc i know as soon as i get it working to install my antivirus but after that like i need to know windows updates updates from hp and stuff like that please help me. Thanks.

Current recovery progress 28%

Answer:Performing Full System Recovery

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We had a virus on our computer and want to wipe the hard drives. My second question is if we do a recovery will both the SSD and HDD be wiped?

Answer:Is performing a recovery the same as a Windows clean install...

There are several ways to run Recovery. Not sure what virus are you talking about. there is very less chances that the Recovery Partition on hard disc is affected by virus but again not sure what virus is it. So I recommend you do recovery from Recovery disc.For second question.What are you or is the computer using the SSD for? Is it for RAID or to store your data? If the SSD is around 30GB then most likely it is used for RAID so running Recovery do not matter as RAID storage is not really storage, its kinda RAM. If the SSD is in three digit storage size then it might be used to store your data and ofcourse it will be wiped.

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My 86 yeard old mother was on her computer when her computer froze and a message appeared stating her computer was infected by a virus. There was a phone number to call to have the virus removed. She called that phone number and gave her credit card information. The credit card did not work so she gave her debit card. The bank called her asking if she authorized the charges. They likely knew the company was involved with illegal activity. Why the bank did not inform her of this I have no idea. She said the person on the phone spent 45 minutes doing something to remove the virus. They remotely installed a program called LogMeIn in order to make changes to her computer. It might have been used to put the virus on the computer but not sure. I deleted that program. The thieves not being very smart put an icon for LogMeIn on the desktop. Otherwise I would not have found it.Her bank called asking if she authorized the charges. She said yes. It was $299.00.Will performing a full recovery solve the issue? This system has a SSD.  Does a full recovery wipe the SSD? Can I use this Samsung program to wipe the SSD and still do a recovery or is the recovery program on the SSD? (Samsung Magician).

Answer:Will performing a full recovery erase a virus?

jwblue Presuming the PC came with Win10 preinstalled, then yes, doing a full recovery will erase the contents of the drive, effectively wiping out the virus. But, it does not "wipe" the SSD; instead, it erases it. See this thread for more information: Solved: I think I have a virus what can I do? - HP Support Forum - 5595134Good Luck 

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Hello everybody,

I purchased an L505-13Z about to weeks ago for personal use and light audio editing work. In these two weeks I took the time to explore and test this computer's performance and found it suitable for my needs, as it withstands even havier audio work then I will need, as tested. I am really happy with this laptop! Anyway, few optimizations I did for the audio software have wiped some needed features of the computer, so I needed to install the OS again.. Basically, I was always used to have the system install only wiping the system drive, leaving the "D:Data" partition intact. I notice this isn't the case with system recovery, as after recovery, both system and data partitions were wiped. of course everything is backed up on an external drive, but every time I perform a recovery I will need to copy everything back from the backup drive? I missed the point of this - it's exactly like having all my data saved on the system partition.. What's the need for the data partition then?

Is there a way to perform a recovery and leave the "Data" partition untouched?

My second question is if it's possible to change the size of the partitions somehow? I think that it's a bit useless to have 230G of free space for the system partition. For my needs, 100G is enough, and I could use the remaining 130G for the Data partition, I don't know why the drive is just split in half by default... (I am aware that a partition size change must wipe ALL data on ... Read more

Answer:A few questions about managing partitions when performing a recovery

If you use HDD recovery procedure - - the structure and data on second partition will not be deleted.
So, if you want to install OS using HDD recovery option you can move all important data from partition C to partition D.

The whole HDD will be deleted if you use recovery DVDs for OS installation.
You should not change partitions structure because it can have negative influence on further HDD recovery procedure. It can happen that recovering data will not be found anymore.

Please note: second partition D is not some kind of ?recovery? or ?system? partition. It is normal and usual HDD partition. There is just saved Toshiba recovery image in folder called ?HDDRecovery?.
Best thing you can do, I done it too, is to enter properties for this folder and define it as invisible.

You will not be irritated with this folder. It is there but you cannot see it and there is no way you can delete it somehow. Use this partition as usual. Create own folders, copy data there, simply do your usual work.

More questions?

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I have had to put a new hard drive in my laptop after the original one failed.
I then reinstalled Vista using the product recovery CD that came with the laptop (not the recovery cds i made as these did not work!)

Vista is now asking me to supply a product key as the one given is incorrect.
I tried the key from the bottom of the laptop, but this does not work.

What to i do?

Answer:Re: vista product key needed (new HDD - used product recovery cd)

> . I tried the key from the bottom of the laptop, but this does not work

The Windows product key on the bottom side of your notebook is an OEM license key. That means this can?t be used with other Windows versions.

> What to i do?

To buy Windows key or order a recovery disk if available:

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I had to perform a Recovery procedure on my laptop which uses Windows 7 64 bit OS. I created backup on three DVDs, and now can't figure out how to reinstall these files. I have checked online for a solution to my dilemma, but the instructions are confusing, and the options availaable to me in the windows that open don't seem to match the instructions listed. I will appreciate any guidance that anyone can provide me to resolve this issue.

Answer:Reinstalling files from backup DVDs after performing a Recovery

For people to help you need to provide more information including:
- brand of laptop
- more details on the type of backup. 3 DVDs suggest a factory restore backup. In this case you need to make sure your personal data has been backed up because a factory restore will get rid of all your personal data and return the laptop to an "as bought" condition.

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Hello, I'm running windows 8.1 now and I want to reinstall Windows 8.1 Single Language (a clean install)The problem is that my computer came loaded with Windows 8. That's why, I have downloaded Windows 8.1 (the one without bing) and created an installation dvd.I used this tutorial and I made my DVD.Here are my questions:1) While installing, do will I get any problems with the product key ? (In fact I have learned my key, I know it, it's in Bios)2) Will all the lenovo programs gone ?  OneKey Recovery, Lenovo PowerDVD and the other ones ?3) After installing windows 8.1 can I reuse OneKey Recovery initial backup (the one with windows 8) ? Thanks in advance.

Answer:About Lenovo OneKey Recovery (while performing a clean install)

You should also make a backup of your Lenovo Recovery partition on a USB or a DVD.
Go to your One Key recovery program and create a disk. (I think that is the option, I dont have my laptop right now)
You may need to ENABLE boot from USB in the BIOS (depends on your laptop model).
Once that is done, test the recovery disk/USB by inserting it and restarting the laptop.
If your laptop boots into recovery mode (called BIOS boot screen), your drive is working fine.
Now, shutdown and you can proceed with a freah windows installation on your C:
(You may need to switch off SecureBoot in BIOS to proceed with installation, if you get an error)

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Hello all!

I'm wondering to make a clean install on my Samsung Series 5 550P5C, but I hear from here to there that when I do it I will delete my Recovery Partition (which I would like to have on the disc in some radical case). Howaver I saw a thread when someone performed a clean install and didn't lost the recovery partition. Additionally I think it should not be able to remove it installing Windows on C partition, as this is another partition on the disc - than Recovery part. is. Could you give me some advise?

BTW. I was co-oping with mr. google for a long time, and didn't find anything until I'm now creating this thread. Thanks!

Answer:Does performing clean install delete recovery partition?

Have you made the OEM manufacturer's Recovery Disks?


We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD. (Windows 8 only)
Recovery Drive - Create with USB Flash Drive in Windows 8
System Repair Disc - Create in Windows 8 (Windows 8 only)

I would recommend you making the OEM manufacturer's Recovery DVD's or USB drive.
You can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.

When using OEM Recovery disks, install will clean the HDD & replace all the partitions, as was on day one.

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I am working on a friend's hp laptop that had a lot of viruses.  I ran recovery console and it would't save the data so I had to do a clean install.  I ran power data recovery and saved the data.  How can I restore the saved data to the original locations?  Thanks for any help.  Greatly appreciated.

Answer:Had to use data recovery because recovery console wouldn't save data

Where did you save the data and did you test the saved data before doing the clean install?

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Hi everyone, My Thinkpad X220 should be delivered today! Correct me if I'm wrong, however I understand these usually have a  partition that stores a recovery image of the OS. I plan to do a clean install of Windows 8 Pro - with earlier versions of Windows I've ususally just deleted any partitions, create a new partition for Windows and a second for files and then let Windows install, however I don't want to inadvertantly wipe the recovery data. Is there a particular way I should go about this? Just format the C drive and install Windows there maybe? Thanks in advance for any advice. Stu.

Answer:Will performing a clean Windows 8 install affect the recovery parition?

From my experience, yes, it will break the recovery capability. E.g. booting into recovery mode with ThinkVantage button will not work anymore. The recovery partition may not be affected, depending on whether you decide to format the whole drive during Windows installation or not. I advice you to make recovery DVDs withing you current Windows 7 installation and wipe of the recovery partition, since there will be no use for it anymore. You should be able to revert the laptop back to factory state using those DVDs, including the recovery partition and re-enabling ThinkVantage button. If you alreadty installed Windows 8 and forgot to make DVDs, there is still a way if you kept the recovery partition with .wim files. Otherwsie you will need to order the recovery DVDs from Lenovo, it costs. 

x230 BIOS 2.02, Win8 Pro x64, i5-3320M, 16GB, Intel HD Graphics 4000.eGPU @ PE4L-EC2C v2.1: Noname GeForce GT 440 1GB SUCCESS; Asus GeForce GTX 550 Ti 1GB FAIL;

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I found this kind of odd and aslo wanted to share my experience in the hopes of helping someone else out. When restarting an Acer computer (my model M5621), I pressed Alt+F10 to execute a system restore. When I tried to proceed with the system restore, it prompted me for a password. I had no clue what it was so I tried it blank to no avail. Researching with Google prompted me to use 000000 as the password and it did not work. I talked with Acer technical support and he told me that my partition is probably corrupt and I need to buy this restore disk (sigh). After speaking with them, I just tried my usual start-up password and voila it worked! Now, I got a nasty virus called the Windows Tool. It mimiced all the seemings of a virus scanner and showed a myriad of viruses on my computer in the hopes that I would buy their program. It disabled me from doing anything, etc. Started giving me BSODs AFTER I got rid of it, so I decided to restore my computer before trying hardware issues. I thought the virus/trojan/malware demon may have changed the password. Then after my computer was restored I saw that there was an empowering technology widget which let me set a password! I believe long, long, ago I may have set the password to my start up password, but I am unsure. Could a trojan go into my partition and change my recovery password? That thing was friggin' ugly, it tried to steal my steam account and all sorts of stuff. The main reason I am posting this is just so someo... Read more

Answer:Acer Empowering Technology Password when performing System Recovery mention three variables which, IMO, could possibly account for any system problem.

a. Acer. I'm not being mean, but I have never thought that buying a system from any OEM manufacturer (Acer, HP, eMachines, etc.) where they install and do things their one more possibly complicating factor that can be avoided by building my own systems. I'm not a laptop lover, so I can have my attitude and do straight installs of Windows without considering reoovery/restore mechanisms, atypical boot scenarios, and hidden partitions.

b. need to elaborate on this, other than to say that (IMO) many persons who attempt to self-heal systems they have allowed to get infected...may not necessarily be very astute at recognizing and removing infections.

c. Hardware issues. Hard to troubleshoot without a methodical approach, IMO.

If you truly have resolved your system issues...a tip of the hat to you and thanks for may help someone out there and that's what many of us try to do, within the realm of what we know and what we choose to learn.

<<Could a trojan go into my partition and change my recovery password?>>

I am not smart enough about malware to answer that , but I will say that files become damaged every day...both as the result of malware and just in the process of normal computing. Since you've cited a known malware situation...I'd be tempted to blame it, whether it was a direct result or an indirect one...b... Read more

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I need my product key to activate MS office. Where can i find it? HP laptop g5 250Not placed behind the notebook

View Solution.

Answer:Recover Product Key

Nomercy Hello;Allow me to welcome you to the HP forums! It really depends on the version of MS Office. With MS Office 2010 and earlier, the product key was stored in the registry when the product was activated.  Those registry entries can be retrieved using a product known as Belarc Advisor: Starting with Office 2013, MS introduced something known as Click-To-Run (CTR) and in these cases, the product key is ONLY stored on the MS Activation servers, as the product is downloaded and installed from MS.  IF you have one of these versions, you can ONLY get the product key from your MS Office online account. If the product was NOT installed, then when you got the PC, you also got a card containing the product key.  If you lost that, you are out of luck, as HP does not keep any record of individual product keys associated with individual PCs.Good Luck

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I bought an upgrade online for a laptop from vista to 7, the laptop HDD has errors, I can not get it to boot, but I can access it via usb interface. Is there any programs besides Jellybean to get the current Windows 7 product key?

Answer:Recover product key?

Belarc Advisor may work.

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Hi. i am soham prajapati. i am from india. and i need your help.  my laptop is formatted. and i have no backup. so my windows licenses key is deleted. so how can backup my licenses key please help me. my laptop model is "HP Pavilion 15 Notebook PC" and this serial number is "5CD408432J" please check in your database. and inform me please. i request you ....and yes "[email protected]" this outlook mail account is use into licenses windows. so please match this account with your database and please replay me. i am waited for your replay. please help me.  

Answer:product key recover

Hi, The key is in the BIOS of your machine, please use the following tool to get it: run this tool, it produces a report, scroll down to Software Management section. Windows 8, 8.1 or 10  product key is in there.You can also use the following tool to find out:,

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After replacing hard drive in my dell 5040 laptop it wont activate. Can't read label on bottom and all the product key finders return the default key which cant be used to activate. Contacted dell who sent me recovery media for windows 8, which can install windows 7 if you have installation disc and product key. Windows pre-loaded and no discs came with the purchase. Downloaded the software from digital river but it still would not activate and am now getting not geniune message. Contacted microsoft to activate by phone but they wanted me to pay $60 dollars to fix problem or to upgrade to windows 8. I have tried buying replacement key but all the legitimate window 7 key links are dead and lead to windows 8 purchases.

Can someone please help me either find a way to recover my key or tell me where I can buy a legitimate windows 7 key (without the software).

Answer:help recover product key

The official Dell OEM discs are pre-activated. As most new/newer PC's do not come with an OS Installation disc, where did you get the Win 7 disc?

Dell does not keep a database of the Product Keys so they would not be able to give you the key that is on the tag.

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I need to perform a windows repair on my system, but the PC prompts for a product key, I don't think I have it... Is there anyhow I can recover the product key from the system?

Answer:Recover Lost Xp Product Key!!!

Your product key should be on a sticker on the side of the case or on the back of the computer...look for it.
What is the make/model of the computer?

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My harddrive earlier this week bricked itself. So i now need to install a fresh copy of Windows 8 on to my computer. One issue is that i believe it requires a product key during the installation and the product key is not on the bottom of my laptop. I've found that there are programs out there to recover the product key from the bios but that requires a fully working copy of windows 8 which i do not have any more.
What can i do to extract my own product key for windows 8 that came with the laptop that i bought, so that i can re-install a fresh copy of the OS on to a HDD.

Answer:Recover Windows 8 product key

This freebie will do it;
click here,

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My desktop computer crashed last week. Luckily I had everything backed up, so no problem there, and since I have another partition with XP on it, I was able to access any files I needed right away.

Windows 7 will not boot, so I assume the MBR is corrupted. I'd like to just reinstall Windows 7 on that partition, but I can't find my disk. I can download a clean copy of Win7, but without the product key I'm dead in the water. Is there any way to recover the key from a non-bootable partition?

Answer:Solved: How do I recover the product key?

Yes by using this :-

Install the free one in your XP, run it, click on Tools > Load Hive and browse to Windows 7's 'Windows' folder > OK
It will show the 7 product key next to 'CD key' in the right pane.

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I had to do a rebuild on a laptop that had windows 7 installed when it was purchased. I forgot to get the key off the OS before I formatted and installed a new copy of 7. There is no Microsoft product key sticker on the machine. How do I get back the original key that was installed on this machine?

Answer:Recover Old Win7 product key

Check under the battery for the sticker with the key.  HP, in their infinite wisdom, started placing it there a couple years ago.  Other than that I don't have a good suggestion for recovering a key from a drive that has been reformatted.

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I'm using HP Envy notebook with installed activated windows 10 home. I got teased with the windows 10 pro. then I found a guy on youtube giving a product key for windows 10 pro, so I change my windows product key to the product key that given by "that guy".
But then, I just noticed that it's not genuine. so the activation status says "windows is not active". IfIactivate my current windows 10 pro it will cost me a brand new windows which is expensive for me. And because I bought this notebook with a pre-installed windows so I can't find any windows product license on the box.
Is there anyway for me to reach my genuine (previous) product key?
Please help.

Answer:Recover Windows 10 Product Key

Please tick this thread as answered and stick t your other thread.

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I have 2 of these systems that were built using a Windows 7 image; they now need the product key in order to be activated.  Someone recommended I just call into MS to activate, but can't I recover the product key they were shipped with?

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My TECRA is dead with the BSoD and it has been well used so the product key label as well as the make and model and S/N labels are all well worn away and not legible..................i have the product details and s/n from the invoice BUT how do i recover the XP PRO product Key?

Answer:Tecra M10 - How do I recover the XP PRO product Key?

>....BUT how do i recover the XP PRO product Key?
What do you want to do exactly?
Do you want to reinstall WXP on your Tecra?
Do you want to use original Toshiba recovery disc or own Os installation?

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I have to reinstall my Vista Home Premium (I believe its 32 bit) and the product key under my laptop is damaged. Some characters are questionable and there is one complete line is lost. Any suggestions?

Answer:How do I recover my Windows Product Key?

Hello Jonando, and welcome to Vista Forums.

This will show you how to see what your product key number for the one being used in your current installation.

Product Key Number

Hope this helps,

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Hi i have an activated windows 7 machine. It is running slow now days and i was thinking to reinstall it but the big problem, I have lost the product Key. How to recover Windows 7 product key?

Answer:How to recover Windows 7 product key?

If Windows was installed from a MS retail installation disk then download and run Keyfinder. If Windows was preinstalled on your machine then the key is on the machine itself. Keyfinder will return a key in this situation but it isn't the one you need.

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Not able to do full recovery on u310... I have created "Factory Default Recovery Disc" previously and have 3 DVDs.  No matter what I tried I'm getting this Notice on trying to recovery from factory DVDs. "The program cannot restore the system partition because its structure is incorrect.  You may have to recreate the partition to continue." When I click "OK" it goes back to the "Welcome to Lenovo OneKey Recovery" screen.  I'm not able to get past this error.

Answer:u310 not able to recover using OneKey Recovery - "Factory Default Recovery Disc"

Adding... The NOVO key recovery does not work.

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Hi All, Okay, I have been spinning my head, I have an OEM version of the Rescue and Recovery and Product Recovery disk from IBM, since the T43 that I got from someone, was wiped with a messed up XP loaded onto it.  Thus, I figure that I was restore the T43 back to factory condition. However when I have run thru disk 1-7, I get this dreaded message 'IBM Product Recovery Failure During the Convertion Phase'. Any one have any suggestions as I have run it three times and all loaded up until after the 7th disk, I get this error message when the system reboots after loading the final disk. I rather try to keep it Factory OEM, but I'm thinking, myabe I should just re-install XP on a reformated HDD, but more of a hassle to try to reload all the drivers and maybe some missing DLL files too... Any suggestions would be GREATLY appreciated.


Now my message says " IBM Product Recovery Failed to restore your system" what next??? I am at a lost and I really don't want to re-load Win XP directly.

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Hello Windows 7 Forum,

I'm not sure if this is the right section to be posting this thread, so mods please move this if there is a more appropriate place for it.

Here is my situation: I recently received a copy of Windows 7 Pro from the Microsoft Academic Alliance through my college and had installed it on a spare HDD in my computer. Recently I have upgraded my mother board, and naturally, I needed to reinstall windows. Since I had activated windows before switching my mobo, Windows will not let me reuse the key I received from the Academic Alliance.

Is there anyway to retrieve my key to reactivate without having to buy a new one, or am I SoL?

Any help would be great, and please let me know if I can further clarify.



Answer:How to recover a previously activated product key?

Normally a mobo change will be too big a hardware change to allow the reuse of the same key without an activation call to MS which is elevated to a person. That person makes the determination.

Have you spoken to the MS activation rep yet?

Most manufacturers replace with the same mobo for this reason, since it can be a key-killer.

I know it can be done because when the Geek Squad replaced a mobo for a friend last summer, they told him they have a way to reactivate the OS reinstall with a new mobo. So I would call around to several of them ("polling the Geek Squad" I call it) to find out how.

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Please suggest me how to get my previos version window vista product key? Now I am having product key of vista on back of my laptop, but it is not clear anymore,mean some of the digit are not visible, please give me your kindful advise that where can I see my previous version hp window vista home premium product key.
Thanx and Regaed

Answer:recover of old window vista product key

Hi and welcome to TSF, you can try this

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I upgraded my hard disk. Now my Windows 7 Professional product key is "stuck" on my old hard disk (which is now mounted as an external USB drive). I tried the sniffer product key programs to recover my product key (I have legitimately paid for and own the Windows 7 Professional key) but I am getting "do not have permission" error when sniffing old hard disk for product key.
Any ideas on how I might recover the Professional product key I own? (I have tried about 6 sniffer programs but all deny access to external Windows 7 directories)

Thanks for any help.

Answer:Recover Product Key from Old Hard Disk?

Have you tried Magic Jelly Bean; it has been very succeful in the past.

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Hey guys I have the office 2007 ultimate original cd (Academic Version) I moved a few month's ago and lost the case with the serial in the process. I just reinstalled windows after a crash and need to reinstall office 2007 is there anyway I can recover the product key from the cd or is there a 24 hours support line for microsoft I can call? I have been checking but can't find anything. Thanks any help appreciated!

Answer:Recover office 2007 product key

Short and sweet, to my knowledge no but the phone service may help

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In a recent post a non operating scanner proved to OK when tried on another machine.Implication therefore duff cable or a Windows[XP Home] problem.The owner has the Window Home Disk- stored in a CD wallet and has discarded the original jewel case.So it may be likely this item will be needed if I under take repair or reinstall operations.A Google of recovery tools- some of which have to be paid for- some are free and one my protection blocked as a dangerous site.Any comments please on Product Key recovery would be most welcome

Answer:recover lost product key Windows XP.

Try this click here

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I have misplaced my liscensed edition of Wdos Pro2000 and cannot find the box or the disc . Can I recover the item with a 'free download' or get a new copy. . I may need to reload later . I am a registered (authorized/liscensed) user, Can I get another copy or authorization for use. I purchased Off 2010, and do not want to 'uninstall' the 2000 edition uuntil I am positive I can reinstall the 2000. Also, as an authorized liscense holder, Can I install (or download) the 2000 on a different machine once I have the disc and uninstall the 2000? I want to use the 2010, but dont want to let go of my 2000 until I am sure the 2010 is working properly.

Answer:Can I recover my Product key for Wdos Off2000

"as an authorized liscense holder" call Microsoft support and ask for their assistance.Click Here Before Posting Data or VBA Code ---> How To Post Data or Code.

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As the title suggests, I'm working on a non-booting Windows XP Home PC. The owner of the PC has lost the Office install CDs, and (of course) the product key was on the CD case (how people continually manage to lose software that costs over $100 is beyond my comprehension). So, I boot the system to a preinstallation environment (aka PE or PECD like a "Barts CD" or the UBCD4Win), and then I normally use ProduKey, and 99% of the time, it works flawlessly. However, this one time, it is not revealing the Office2003 key. I know Office2003 is installed 'cuz I can see it in C:\Program Files\Microsoft Office\OFFICE11. All the usual suspects are there: WINWORD.exe, POWERPNT.exe, and the rest of 'em. Is there another "key extractor" for MS Office that works in a preinstallation environment? IIRC, there's one on the UBCD4Win and I haven't tried that one yet..... if anyone has any other suggestions, feel free to post...


(BTW - I'm pretty sure that most of the "key reader" type of programs listed here at MG do NOT run from within a preinstallation environment, but I could be wrong)

Answer:Recover Office2003 product key from non booting PC?

I have not used this particular program but Hirens Boot CD 14.1 has the program:

ProduKey 1.53 Recovers the lost product key of your Windows/Office.

Here are details of the program.

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Hello, I've lost access to my Thinkpad because of lost password to Hard disk.Then purchased another HDD and installed OS and drivers. Getting few problems, one is that I cannot use ThinkVantage key to restore my system. But I have Rescue and Recovery Startup Disk & Product Recovery Disks, so can I recover my old HDD?If not possible to use the old, can I get back my system working[as factory default] with those disks? Thanks.

Answer:Thinkpad z60m: HDD password [But have Rescue and Recovery Startup Disk & Product Recovery Disks]

For second option, what will be the passwords of the recovered system: BIOS, HDD, Windows?

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Dear All,

My colleague mistakenly deleted all the file from the Windows 7 recovery drive, drive is still there and nothing have been copied in that drive after deleting the recovery files. Machine is HP Probook 4530s. Is there any way to restore the windows 7 recovery reset the system to its factory settings?

Thanks in advance


Answer:Recover Deleted Windows 7 Recovery Files from Recovery Drive

You might be able to use a free recovery tool like Recuva or MiniTool Partition Wizard. But there are no guarantees that all deleted files will be recovered or that they will be in a usable condition.

Recuva - Undelete, Unerase, File and Disk Recovery - Free Download

MiniTool Partition Recovery

It may be safer to contact HP support and buy a set of recovery disks for your particular machine. I'm taking a guess that you are in India?

Contact HP - Office locations | HP? India

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I'm a mainframe person with some windows experience, but I am an Ubuntu/Linux virgin.

I was aked by a relative to see if I could sort out a Toshiba NB100 11R with Ubuntu remix loaded. The touchpad was no longer working.

I assumed it was a driver problem, so found my way to the drivers. I couldn't get any further, it was password protected. The relatives didn't know the password or even that a password had been set.

As they had the recovery disk and I had an external dvd drive, I decided to do a full recovery.
The recovery failed.

When I tried to boot the NB100, I got a GRUB error 2.

I tried the recover disk again, this time I got error 20107, I can't find this documented anywhere.

I also managed to get a boot menu at one point, which gave me the option of booting Ubuntu, or recovering. I chose the recover option, this failed with "cannot open root device SDA2 or unknown block".

I downloaded Ubuntu 10.04 netbook edition and tried to boot the NB100, this failed with a multitude of read errors.

I re-booted with the Ubuntu 10.04 netbook, this time it worked. I chose the try Ubuntu option. Ubuntu loaded.

So that's where I am at the moment, I've managed to load Ubuntu running from the DVD drive. The NB100 hard drive seems to be ok. The touch pad is working. I can't recover from the dvd drive or the boot recovery option.

As I said I'm an Ubuntu virgin, I don't know what to do from here.

What I want to do is recover to factory cond... Read more

Answer:Unable to recover NB100 from recovery cd or boot recovery option.

Well.. It seems the recovery files related to Ubuntu in the "FileSystem" are damaged. And the GRUB loader is severely damaged as well. Error 20107 means that the recovery can no longer be initiated. That error happened to me before but when I tried to recover my database on MySQL. I don't know how is this related.

Anyway, since you can access the partitions from the Live CD, If I were you, you can get an External Hard Disk and backup all the data onto that Drive. And Install a new version of the Ubuntu Netbook Remix 10.04 that you've downloaded . You can Install it from the Favorites when you boot from the DVD by "Install Ubuntu Netbook Edition". When it comes to partitioning, Choose the option to Erase all the Hard disk. That will install a new system with new GRUB loader as well but Erasing all the data on the netbook hard drive. From this point you can start the recovery from the Recovery Disc. I know this is a long solution. But to be sure if the problem is from the recovery CD or the system itself.

But one question, Does your NB100 come with an Ubuntu Recovery Disk ? Toshiba notebooks always have problems with Linux Based OSes :S

If you need more help, I am here. I worked with Linux systems for about 2 years but not as much as Windows ofc.

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Last week, I purchased a new Lenovo X260 (Type 20F6-006AUS). Packaging said it came with Windows 10, but when I fired it up it booted into Windows 7. After searching for the Windows 10 media or files, finally succumbed and contacted Lenovo support. The agent said the Windows 10 files are available by request and come on separate media, so I made the request.  This afternoon, a thumb drive with the Windows 10 Product Recovery arrived.  (Rhetorical: Can it really be Product Recovery if the laptop was represented as having Windows 10 installed, but was not actually installed?) I followed the instructions. Now when it boots to the thumb drive, I click past the Acceptance of Terms and conditions, acknowledge it'll wipe out all my personal data and watch the recovery start. About 1 minute in, I get a pop-up with the window banner "Product Recovery" and the message "Recovery failed." The recovery process must have gotten far enough that it wiped out the boot sector on the SSD, because I can neither boot to the original factory SSD or to the Product Recovery USB they shipped. I've searched around and found no solutions for this specific problem. Some have speculated it may be because they didn't have factory installed HDD, but I've swapped nothing out from how it came shrink-wrapped. Any suggestions?

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Hi, I own a T60 laptop with Windows XP professional.I bought the Product Recovery CDs separately, around 1 year ago.Now my HDD has completely died, I cannot restore the orginal configuration.So, I got a new HDD, and tried using the product recovery CDs, but realized that I do not have a bootable CD which can ask me to load these product recovery CDs. It seems that Lenovo forgot to ship me this bootable disc - which I have found in forums is called - "Rescue and Recovery CD". How can I get these rescue and recovery CD? Has anybody gone through this?Do I need to buy these CDs again?   I got the following product recovery cds:Main FRU P/N: 43T8618XP-P SP2 Disc 1 of 6: CD P/N 43T8619Disc 2 of 6: CD P/N 43T8620Disc 3 of 6: CD P/N 43T8621Disc 4 of 6: CD P/N 43T8622Disc 5 of 6: CD P/N 43T8623Disc 6 of 6: CD P/N 43T7840  Please help.Peter.     

Answer:Did not receive bootable disc (rescue and recovery CD) along with product recovery CDs.

Anybody - please help.

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The story sofar,I installed Xubuntu alongside an (OEM)Win7 from a live CD which screwed up the Win7 cut a long story short I reinstalled win7 not thinking about the product key.I used a key finder to recover the key but all I got was the OEM code.
I have a very old win7 system copy can I perhaps find the product key there ???,would I have to reinstall it to do so??
I have a dektop with somewht similar problems but without an old backup,I'll ppost that separately.

Answer:recover product code from OLD system copy??

The code on the COA should work, if not the embedded code, assuming you're using the media that came with the computer.

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I bought a Windows 8 product key through the Windows 8 Upgrade Assistant and I would like to know where I can recover that product key. As my old laptop died and I want to upgrade to Windows 8 on a newer PC, I need to know where I can find those keys (I deleted the emails, oops...) Thanks!

Answer:Where can I recover my purchased product keys for Windows 8?

Been there twice. I contacted windows support on twitter, they told me to call a number, which is a MS store, they escalate your problem a very nice guy called Jack Floyd called me both times and gave me a new one. Hope this helps. Oh they may say your email address shows no proof of buying it, happened to me but Jack gave me a new one anyway!

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I am using HP Pavilion Notebook with Window 10.
My windows 10 image corrupted and I have formatted the entire drive.
How can get my genuine window 10 again.? It is built in OS.
So I don't have CD. Can anybody tell me how to get back my Window10?

Pls advice me

Thank you

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My computer was hacked pretty bad so I nuked the disk and installed linux mint. I'd like to go back to windows 8.1 (7 would be marvelous but hey, can't win 'em all).I understand that the product key for windows is in my BIOS firmware but can't seem to find it, and I need the key to download another windows 8 installation from microsoft. Any tips? Thanks

Answer:Help recover windows 8.1 product key on linux machine

swimdrasyl Hello;Allow me to welcome you to the HP forums!Sorry, but the utilities that retrieve the Windows product key from the UEFI firmware run ONLY in Windows. Here is an example: Second, your PC came with an HP OEM version of Windows, and not only does no one make that available for download (including HP), but the version that MS has requires a Retail product key to download (which you do not have), and even if you DID download it, it would not activate using the key in your PC because that key works ONLY with HP OEM versions of Windows. If you will provide the detailed product number of your laptop, I will check to see if HP Recovery Media for Win8.1 is available. You will find that information on a sticker like the one below, usually in the battery compartment:We can proceed once you provide the information.Thanks 

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I am using HP Pavilion Notebook with Window 10.
My windows 10 image corrupted and I have formatted the entire drive.
How can get my genuine window 10 again.? It is built in OS.
So I don't have CD. Can anybody tell me how to get back my Window10?

Pls advice me

Thank you

Answer:how to recover registered window image product key?

Hi, a little research will show you how to download an iso file for free.
Here's a tutorial from the extensive library here:
Download Windows 10 ISO File Windows 10 Installation Upgrade Tutorials

Make sure you pick the right language and x86 or x64.

Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials

And yes, activation will be or should be automatic. No key needed as you've already had it installed.

How do you protect yourself from this sort of difficulty? As we repeatedly advise - use disk imaging routinely (Macrium Reflect (free) e.g. + its boot medium + external storage for image sets).

Thus you can restore a previous working disk/partition/Windows installation even to a new disk.

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I have 2 problems, mine is recovering data from a DVD-R & a friend is looking for my help in recovering data from a "corrupted" Flash Drive.

I was burning data on a DVD-R multiple sessions disk when my Burner crapped out while using Nero. I now have a new Burner & when I go back into this disk I can only read data from my 1st session when I compare the #s from Nero's disk info tool, however it also shows that session 5 is still open?? but I cannot read anything from sessions 2, 3 & 4. Looking around I spotted CD Recovery Tool Box Free 1.1.7 is there anything more recent and or better that would let me try to recover the data on this disk. The data in session 5 is still on my HD but I would like to be able to recover the data in the other sessions, worst possible case even just the file names would be a small plus.

Now for the Flash Drive. It is a Lexar 8 Gig & what supposedly happened is that Peter lent it to a fellow employee so he could extract some data (probably a mistake). When he got it back a few minutes later & tried to use it all he got was a message that it was corrupted. As it has all of his product codes, phone numbers & personal sales data for the last year he is really desperate to try & recover the data. He does not have a computer of his own, so he has no backup (another bad idea). He has gotten a new Flash Drive a Sony 8 Gig, but I have told him that he better go out & get a 2nd one to use as a back... Read more

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I had a problem, and it was stil under waranty, so they installed me fresh  Rescue&recovery partition.I wanted to restore my sistem, everything went OK, but it did not instal any drivers. I had working windows xp, without drivers.., maybe i acidentaly exit black window... i do not know. I went to Rescue&recovery again, tried to restor factory state.. it started but i received this message:Product recovery failed to restore your system. Tried it few more times. What can i do? I do not want to pay Service for thing like this. Thank you for help!  

Answer:Z61m Rescue&recovery "Product recovery failed to r...

It sounds to me like your rescue and recovery partition may be corrupted. My recommendations is to get the rescue and recovery CD's from Lenovo. I had to purchase some for an old T40 and it cost me like $45, but after you have them you can have piece of mind that you can replace the hard drive and still restore back to Factory settings. After you get the recovery CD's I would recommend reinstalling rescue and recovery.

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I would greatly appreciate advice on the following.

My Sat Pro M70-220 (PSM75E-00D008G3), laptop has 4 partitions created by Acronis Disk Director Suit v9:

C: OS-Win XP Pro SP3
D: Programs
E: Data& Downloads
F: Backups

After booting the laptop into Win XP, I inserted the Toshiba Product Recovery CD into the DVD-RAM drive
and navigated to BMP folder, R:\G_INST\BMP, where I found the file "menu.bmp" which gives 2 Recovery

*1. Recover entire Hard disk*
Warning . All stored data o your computer will be lost.
Factory pre-installed software will be installed.

*2. Expert Recovery Mode Warning:*
This is for PC experts only.
Factory pre-installed Software can be installed onto an existing partition.

My questions are with respect to using the "Expert Recovery Mode" :
- will I be able to use the "Expert Recovery Mode" of the Recovery CD to reinstall the Win XP Pro (factory pre-installed software) onto my C: partition, whilst not affecting the D, E & F partitions ?
- will I be able to format the C: partition, using the "Expert Recovery Mode", without formatting the other partitions ?
- what is the exact "Expert Recovery Mode" procedure ?
- where can I find further info on the "Expert Recovery Mode" procedure ?

Thank you


Answer:Re: Using Expert Recovery Mode in Product Recovery CD for Satellite Pro M70-220

>will I be able to use the "Expert Recovery Mode" of the Recovery CD to reinstall the Win XP Pro (factory pre-installed software) onto my C: partition, whilst not affecting the D, E & F partitions

Yes, this should be possible. Using the Expert Recovery Mode you should get the Ghost window in which you could select the partition where the OS should be installed. In such case only this partition would be formatted.

> will I be able to format the C: partition, using the "Expert Recovery Mode", without formatting the other partitions?

Yes, theoretically this should be possible.

> what is the exact "Expert Recovery Mode" procedure ?
As I mentioned above, this mode allows you to restore the OS on a certain partition and only this partition will be formatted.

> where can I find further info on the "Expert Recovery Mode" procedure ?
How about searching here in the forum?
I found this thread:

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Hi, Three days of struggling to clean an infected Thinkpad so I am ready for drastic action. Wife's  T60 2007-43U rendered useless by ramnit virus. Long story, but reformat seems like only solution. Have T60 2008-SAA with as-built installation, and expect I can make  Product Recovery discs for that machine. Also have T60P 2007-8JU working fine, but with no recovery partition or great Thinkpad utilities,Sonic or WinDVD as reformat by previous owner deleted them. All three computers have XP Pro with SP-3. Questions:1. Can self-made Product Recovery Disc from one Thinkpad be used to reinstall factory load on these others?2. If so, should doing that completely clean the disk of existing virus and leave it in "new" condition?3. Understand 6 CD's make up the factory set of Recovery Discs. The  as built load is about 10GB! Is there a list somewhere of what all is included in the Recovery?  Before I start making these discs, should I expect a total of 6, more, or fewer? Thanks!         

Answer:Use Product Recovery Disc on different Thinkpad for virus recovery?

1) Yes
2) You should wipe the drive with DBAN or something along those lines first.
3) The set will have a total of 7 or 8 disks altogether...Rescue & Recovery + 6 CDs + possibly supplemental CD
Good luck.

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Hi guys, bit of a problem. I have a machine that was running win7, a couple of weeks back I upgraded for free to win 10 but today the hard drive has failed. I don't have any record of the product key so I'm not sure how I'm going to be able to install and activate windows again.

Is there any way of retrieving a product key from a dead drive? I've tried accessing the drive from another computer and it spins up then stops.

Answer:Recover Windows Product Key from Failed Hard Drive

Windows 10 activates by your hardware. If you are going to reinstall windows 10 you may need to contact microsoft. If you are looking for the key for window 7 it should be on the side of the computer. If this is a retail computer.

KeyFinder | Magical Jelly Bean This may help you with win 7 If you buy chance get the hard drive to work long enough to get your key.

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