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Acer Crystal Eye running while update, now black s...

Question: Acer Crystal Eye running while update, now black s...

the windows update for 7 went on automatically and restarted my computer while it was running. so now the camera records but when I stop it a blank screen pops down on the bottom like nothing recorded at all. plus its the screen where I delete it but it keeps coming back. don't have any solutions. I went to the device manager, stopped the usb ports to disable and enable, don't know why that hasn't worked. it also says the device is working properly. I uninstalled and reinstalled. Now I tried to restore but now I know why people hate windows 7 because the it not the same restore like vista and theres no restore point. I uninstalled again and now it works but not really sure because all the ones that appeared black were long videos over 12 hours. I've never had that problem before. So NOW it may work but not really sure until a long video proves me wrong. Windows 7, Aspire V5-131 *****I went to the acer support and guess what? it doesn't recognize my serial numbers. so how in the world am I suppose to contact them?***** anyone experience the exact same thing and knows the fix? please help!

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Preferred Solution: Acer Crystal Eye running while update, now black s...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Acer Crystal Eye running while update, now black s...

Please try installing te webcan application Acer Cyberlink Webcam App.You also have the option to restore the webcam driver and application from Acer recovery management.You may need to enter the serial numbers in the correct wensite as per the country of purchase and it would be recognized. If you have a unit from US or Canada, you may also live chat with an Acer technician at : Acer live chatIf you have purchased the computer in any other country, you may contact Acer support here : Acer Global Support Click the Kudos to say ?Thanks? for helping! select "Accept Solution" if your issue is resovled.

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I am getting a security warning that this software update is blocked: ACER.1.5.3501.22428_AVC121031-01. Shall I proceed or heed the warning and not update?

Answer:Update to Acer Crystal Eye Webcam

Same problem here

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I have the Acer Aspire Notebook 5734Z-4725. I have had the black screen with the USB sound going off. I've been getting a pop up saying I can use a faster port but close it because I don't know about ports and don't want to screw up my computer and the pop up notice saying the camera is in use. I have deinstalled/reinstalled the driver. I have also done a system restore on the computer which set it back to factory settings that didn't work. As far as I can tell it is the same driver. Sometimes it seems to be working fine like the video will work but this is very rare and if I move my computer it puts my webcam back to a black screen. My webcam doesn't work with skype, ooVoo, msn, yahoo nothing.please help i'm so tired of it not working it has been like this over a month i have been on the internet for hours looking for a solution.

Answer:Acer Crystal Eye Crystal webcam isn't working

Do you have a recovery option to reinstall the driver. Note : This image is on a Sony Vaio laptop but more likely similar.Make sure you choose the similar feature if available and not use the restore to factory default as shown.

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Hi everyone I'm at my wits end! I cannot get my webcam to work. I have tried numerous options posted in different forums and on websites but nothing seems to work. Even when I went to the Acer update driver search site. When I added my model number I got about a dozen driver options but as soon as I put in my OS Windows 7 (64 Bit) it came back with no drivers. I've noticed in a number of forums that peoples webcams where working fine in Windows XP but when they updated to Windows 7 they lose the ability for their computers to find their webcams. Is this an inherent problem with Windows 7 and is there anyway to fix it short of buying an external webcam. Surly there must be a way to get it to work !!!
Regards Brett.

Answer:Acer Crystal Eye Webcam will not work on Acer Aspire 5560

Hi Brett ... Welcome to Seven Forums ... Does the Webcam show in the Device Manager ? ...

Do you have any errors in the Device Manager ...?
Have you tried the Cyberlink WebCam Application 1.0.1523 23.6 MB ? ....

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Hi, I hope someone can help, the crystal eye webcam on my Acer 6930g has stopped working, I dont know what I have done, it was working fine. Now when I try to start it up a box appeers saying:

Acer crystal eye webcam.EXE - unable to locate component
Thisapplication has failed to start because Image.dll was not found. Re-installing the application may fix this problem.

I have tried re-installing application but still keeps coming up with same box.

This is a real pain as I am now unable to skype my son who lives with his mum. Please Help
 

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I had to have a recovery of my hybrid because of viruses and although most of my files and apps were there afterwards, Acer Crystal Eye wasn't, although it was originally on the hybrid. How do I get it back please as it's very good definition, much better than the camera on Windows 8.

Answer:Acer crystal eye lost on Acer W510

download from here

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Hello,

I have an Acer Extensa 5420 computer and the operating system installed is Vista.

I'm having trouble with the Crystal Eye's picture-taking. I turn it on (works just fine) but when I click the "take picture" button, it briefly shows up in the gallery bar underneath and disappears. I can't for the life of me figure out where it is sending them or why they are not staying in the gallery below the pictures like they used to. I can't find any way to adjust or figure out where they are being sent to.

Thanks for any help ,
Sasha
 

Answer:Acer Crystal Eye Web Cam for a Acer Extensa 5420

On my Acer, the webcam pics are saved to the Pictures folder in my user account folder.

If they aren't there, I suggest you try re-installing the webcam driver. You can download it from Acer's website. Select the appropriate website for your country here: http://www.acer.com/worldwide/support/
 

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Hi
Laptop screen froz and had to shut the power off to shut it down now when I turn it on it goes through it motions but it's just a black screen any advice on this tried the ram cards but still nothing ?

Answer:Acer aspire 7551g black screen but still running

What op system?

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So I just bought this laptop two weeks ago and it was fine the first two days. It's got an i7-7600 and the GTX 1060, and a 1TB HDD. It has been taking 10 or so minutes to start up and even fully crashing when using Steam.Sometimes it freezes to the point I've had to hard restart, where it runs a disk check each time.I had to uninstall Norton to get it to run faster but it hasn't helped. Any suggestions?

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hey my computer has been formatted and after is process my web cam stop working
what should i do to get my web cam operational again
the cams name was Crystal Eye so help me to remedy this problem plz
 

Answer:Crystal Eye Web cam, Acer

Go to Acer support website...enter your model and download the driver for it...install and restart PC.

http://support.acer-euro.com/drivers/downloads.html
 

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Hi,
I just installed windows 7 in my acer 4730z and the crystal eye web cam did not work. how can i resolve the problem? Any help...?!!.

Answer:Acer crystal eye web cam

  
Quote: Originally Posted by roi


Hi,
I just installed windows 7 in my acer 4730z and the crystal eye web cam did not work. how can i resolve the problem? Any help...?!!.


Try this link
Service & Support

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I have an Acer Travelmate 5520 with the Crystal Eye web cam. I havent used it (but it was working originally)and when I did want to use it I received the message "camera not found". In Device Manager there is no heading for Imaging Devices. I have downloaded updated drivers but the problem seams to be recognising the hardware.As with all things it is just out of warranty!I cannot find anything on any sites to help solve the problem.Does anyone have any ideas??many thanksJimbo

Answer:Acer Crystal Eye Web Cam

A whole month and not one reply, this is most dissapointing!! Nobody with any ideas then?I have downloaded two sets of drivers, Suyin and Bison, but don't know which is the correct one but in any case neither one seems to make a difference.I would be grateful for any response.Many thanks.

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When I click on my Acer Crystal Eye icon, it shows the initial screen but about 2 seconds later, goes back tothe desktop screen. I can't take pictures or videos because of this.

Answer:My Acer Crystal Eye is on and off

tigerclaw99,
 
Sorry to hear you're having webcam issues, could you provide us with the unit you are using so we can help try and narrow this down for you?

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Question: Acer Crystal Eye

I have an Aspire V5-571P-6648 and have Windows 8.1.  My webcam doesn't work wth Acer Crystal Eye.  However, it does work with the Microsoft Camera app.  Does anyone have any advice?

Answer:Acer Crystal Eye

I think Acer Crystal Eye is only usable for taking pictures and videos and saving them in your pictures file.For streaming videos (incoming), however, it will depend on the app being used to open your webcam.

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Hello,

I don't know why my built in acer crystal web cam doesn't work anymore. I check the device manager and the application and I can't find it. Is there a way that I can put it back or download it from the net?

Jojo

Answer:Acer Crystal Eye web cam

Hi, jojoa73, and welcome to the forums.

If the camera is not showing up in device manager, then you'll need to figure out *why* it is not showing up there as a device.

To start off with, what have you done recently to your computer? Have you recently recovered from an infection on the computer? Have you changed settings on the computer? What OS are you running? Is every thing up to date (in terms of drivers and software updates)?

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A
Laptop boots up, I log in and then screen goes blank. Same thing with every reboot. The last thing I did was run a virus scan with avast. Acer laptop aspire V5-171 running Windows 8. Please help, thanks
 

Answer:Solved: black screen after log in on Acer aspire laptop running windows 8

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Right, I'm not really all that good with the technical side of laptops, so I was wondering if anyone could help me with a problem I have.
My laptop has a built in webcamera, it works if I go onto the Acer Crystal Eye Webcam programme, yet when I'm on MSN or Skype, it doesn't work.
I'm able to see myself, but it fails to connect and just says, ' The webcam session has ended '
Does anyone know of a way I can resolve this?
Bearing in mind, I'm 15, so I'm not completely familiar with all computer techinical talk.
Any help is appreciated, Many thanks,
Lauriana.
 

Answer:Acer Crystal Eye Web Camera.

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I have reloaded a dozen times and no matter what I do the app eventually crashes. I have seen it discussed on other forums and nobody seems to have a grasp on this one. I am running Vista Home Pro on an
Acer extensa 4420 w/dual athlon 1.9 processors, 2 gigs of ram and an
ati graphics/chipset. The "EYE" runs on an enhanced pci to usb port, it depends on ffdshow to work as well, but I have not been able to find which ffdshow specs are correct for the camera.

So far,
wrong ffdshow codec, no "EYE"
too many USB connections, no "eye" (keyboard, mouse, and external HD)
Acer's original install driver and app "no eye"
Acer's updated driver and app "no Eye"

Does anybody have a clue about this?

Please help.....frustration level is high. Everything else works well and this laptop is quite fast...too bad that Acer doesn't seem to care. I sure won't buy another ACER product.
 

Answer:Acer Crystal Eye Webcam

try going in to device manager and uninstalling its driver and then install the latest one http://download.cnet.com/Acer-Crystal-Eye-webcam/3000-2110_4-188685.html
 

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Ok so I googled around and such, nothing but people asking about it and no help. Ok so it does work, on stuff like msn. Now normally on xp it showed the camera in my computer. It does not. The last time I had w7 on this it was rc2 and bsod'd. Seems fine now, but still the cam problem. Is there anything I can do? Maybe a program that can take it over? Really looking for drivers for w7 for it. The model of laptop should not matter as my moms emachines and my Acer aspire ONE both have the same acer crystal eye cam and the same drivers worked, doesn't show for either of us. Drivers for mine only exist for XP but worked fine. Hers have vista but still not showing in my computer.

Again it does work on msn so its not as if its not working period.

Answer:acer crystal eye drivers

The cam probably won't ever show in My Computer. It is not recognized as a network location or storage. This is normal, and nothing to worry about. Try going to Control Panel>Devices and Printers instead.

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I just got a acer aspire one with the acer crystal eye camera. I can't figure out how to use it and I have been unable to find a tutorial/ Would anyone know where to find one?

Answer:acer crystal eye camera

the

did you install a driver for it yet? is it working, but you just dont know how to use it?

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I can't find the driver for my model Acer. My laptop is the Aspire M5-583P, but when I check the list of available driver downloads, I don't see any for the Crystal Eye.

Answer:Re: Using Acer Crystal Eye Webcam

In this case, check if your Windows Update is set to automatic downloading and installing updates. If it is not set already, it is recommended to allow Windows to automatically download and install updates. Keeping Windows up-to-date can resolve most of the errors you may face with device drivers and other areas. To know more about this, the following link can be helpful:http://windows.microsoft.com/en-us/windows-8/windows-update-faq You can also try the following steps if the above option does not work:1. Right-click 'Start' and go to 'Device Manager'.2. Check if your webcam is listed under the list of devices.3. If yes, then click on it and go to 'Drivers' tab.4. Check if you are able to update the drivers from here.5. If the drivers are not able to update from here too, you can consider using the option of 'Roll Back Driver'.If the issue still persists, you are advised to contact Acer through the following link for further assistance:http://us.acer.com/ac/en/US/content/contacts Hope this will help you.

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Hi All,

I updated my ACER Aspire One 751 with Windows 7 HOME Premium. So far the system is running. Only the webcam gives me a lot of trouble.
It was crystal clear while using Vista Home Premium, but now I have a fuzzy display, see attachment.
Using the program or yahoo messenger can open the WebCam, with SKYPE I have only a black screen.
I installed the latest driver for the Cam - nothing
I ran a compatibility test - result the Cam is incompatible
I contacted the Support of ACER - waste of time, no reply at all

Is anybody able to give me a hand to run my cam again ?????


HELP !!!!!!
Thanks for all you guys posting threads in the forum

Volker

Answer:ACER Crystal Eye and Windows 7

Have you tried reinstalling in compatibility mode?

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my cam was working fine. every once in a while it would seem fine but I'd have a black screen instead of an image. restarting usually would work. now even if I restart it keeps coming up black. any ideas?
 

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Noob here. So it seems that the built-in webcam on my acer extensa 5230e doesn't like windows 7 drivers. (apparently a long history here)

My particular problem is that the camera shows up in device manager and reads as working normally. However there is no program/application I have used that will allow me to use the webcam. I keep getting messages of 'no camera found' or 'plug in camera'.

I just want to know if this is a driver or hardware issue? I have no idea which brand the camera is (chicony or suyin). I purchased the machine used. It was returned to factory condition when I purchased it. Windows is 100% up to date, drivers and all.

Any help is greatly appreciated.

Answer:Acer crystal eye vs. windows 7

It would be a driver/app issue.

Have you tried installing / running the software in either XP or Vista compatibility mode?

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I have gone everywhere, done everything to get my built-in eycam to work in Windows 7. As a matter of fact, it never worked in Vista. There is nowhere that I found ( and I know how to google) where I can get this thing to work. Therefore, I hope you guys and gals can give me a better idea on how to make my eyecam work ( at least marginally). It's not the biggest deal in the world, but it should at least work if it is part of my laptop. Appreciate any ideas or suggestions. Thnk you much,

Al

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I'm having trouble with my crystal eye webcam on my acer/aspire 5250-0810 it wont work.

Answer:acer crystal eye webcam

  
Quote: Originally Posted by man2


i'm having trouble with my crystal eye webcam on my acer/aspire 5250-0810 it wont work.


you install its driver?

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Aspire E14 (E5-473G-32HE) did not come with Acer Crystal. It only have a webcam that can not be turned-on. I checked driver and it shows only HD Webcam Installed correctly. Yet can not be turned on and the turned on settings can not still turn on the camera. LINE and Skype says "camera canot turn-on". The ridiculus part is, acer driver support does not even support the camera hardware. I cant find a webcam in their driver list downloads.

Answer:Re: Using Acer Crystal Eye Webcam

zeexui,
 
There should be a driver listed under the imaging devices section of the Device Manager. Try removing the driver and restarting to let the operating system reload it.

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I have a computer with a built in crystal eye web cam from acer. It recently stopped working, so I downloaded the driver online, but the web cam still won't work. When I click on the shortcut, the window pops up, but no picture, and the green light that should turn on beside the cam doesn't turn on. Thanks
 

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I HAVE A PROBLEM IN DOWNLOADING THE ACER EYE CRYSTAL WEBCAM . Y HAVE A LAPTOP - ACER ASPIRE E1-572 . PLEASE ASSIST ME IN DOWNLOADING THIS APPLICATION !!! Spoiler (Highlight to read)

Answer:I have a problem in downloading the acer crystal ...

Dharmasiri,
 
Which operating system are you running right now?

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I have just bought an acer aspire 8920 with a built in crystal eye web cam. It originally had vista premium on it but as it was bought in Spain it was in spanish so I upgraded to vista ultimate to get it into english. Everything is working fine except my webcam.

I used to be able to use the ´camera controls´in the control panel of the webcam but now these controls are all greyed out and the picture is very grainy.

I have re-intalled all the lastest drivers and software I can find and still nothing works. I have restored all the system using the eRecovery system and checked it whilst it was still in the spanish vista premium state and still it didn´t work properly.
Can anyone help in restoring this back to its original condition.
 

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Answer:hi im lenh please help me to install acer crystal ...

https://acer.custhelp.com/app/answers/detail/a_id/33971/~/why-is-there-no-windows-8%2F8.1-camera-dri...The problem with this is the store has nothing.the camera is Bison and Lenovo uses it  in some laptops.You can try this onehttp://support.lenovo.com/us/en/downloads/ds032431   and http://support.lenovo.com/us/en/downloads/ds031749   Uninstall the driver in Control Panel/ Programs and Features and reboot before installing another one.

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Acer crystal web cam application is not showing
Hi every one!
Previously I was using Windows 7 Home Basic and at that time web cam application was showing.
But now I formatted my laptop and installed windows 7 ultimate.
I installed every driver but still I didn't get acer crystal web cam application, I also searched a lot but all in vain.
I checked its driver and its working properly.
Please help me to get back that application.

Answer:Acer crystal web cam application is not showing

I got the solution on acer.com I downloaded acer crystal webcam application from there.

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Need image.dll for Acer crystal eye webcam

Answer:Need image.dll for Acer crystal eye webcam

Did you visit Acer support site for the download of the camera software ?Pls see this. Pls click on Notebook, then on Aspire, then on Aspire 7736z. There you are.CoolGuy

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Hey

My webcam was working strange so i uninstalled it and was hoping to find it to redownload on acers homepage or somewhere else but i only find the drivers and not the file so i am very desperate to get it back. Any ideas where i could download "Acer Crystal Eye Webcam" again?? i need it . Please help me

Webcam - Version 1:5:2008:00
Product - Acer ASPIRE 5745
SNID - 02401012725


I need it back.Please Help me!!!

Answer:How do i get my acer crystal eye webcam back???

Nidhi I don't know if this will help it is the only link I can find for the application itself the driver is no problem
Acer Crystal Eye Webcam - Free download and software reviews - CNET Download.com

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I have an Acer Aspire 7551G-7606 and recently had to replace my HDD and used one from my old HP laptop (it had the same version of Windows 7 Home 64x and I registered it with the Acer's serial). When I went to Acer's site to download the drivers I needed, the webcam software that originally came with the computer gave me an error upon the install setup saying that it couldn't recognize/find the webcam and asked me to plug it in. It's kind of perplexing since the webcam is physically built into the laptop. Is there some reason why replacing the harddrive would make the software unable to find the webcam and is there a way to fix it so I can actually reinstall it? Thanks.

Edit: The webcam does show up in the DM as "1.3mp HD Webcam" and it says that the driver is up to date and that it's functioning properly.
 

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I'm having problems with my Acer webcam and dont know how to fix it. I've tried installing the cam driver from this site and it still doesn't work. What am i doing wrong?

http://www.acerpanam.com/synapse/fo....com&siteid=7117&areaid=2&formid=3394#results
 

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I have an Acer Aspire S3 with Windows 7.

My Crystal Eye web cam's image has horrible horizontal lines running through it and crashes if the resolution is not set at 1280x720. I cannot adjust it higher or lower without it crashing.

When I try to use the web cam with Skype I get up to 1 minute of talk time before it crashes on me. When I use it on Google Hangout I get about 3 minutes before it crashes.

It is under warranty and I have tried contacting Acer's tech support. They assisted me with uninstalling and re-installing the drivers as well as doing a factory reset, none of which had any effect. I sent it in to them, according to the report sent back, they re-installed the drivers again and sent it back saying it was fixed.. but the problem was still there. I sent it to them a second time, they did nothing and reported that the web cam functioned fine, although it is still clearly having issues. I am going to contact them again, but I was hoping someone else might be able to help since their tech support has proven to be incompetent.

I am at my wits end. Any help/suggestions you could give me would be greatly appreciated.
 

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Hi all,

I've only just got my new laptop and I thought i'd test out the webcam on it.

It has a Crystal Eye made guy Acer built in but I've come across an issue.

It seem that when i record a video the sound isn't sync'd up and it also seems he video is playing faster then it should be.

I've tested it a few times and noticed that the sound wouldn't start at the same time as the video playback but then the motion in the video was actually faster then it should be.

Anyone got any ideas?

Thanks
 

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I HAVE A PROBLEM IN DOWNLOADING THE ACER EYE CRYSTAL WEBCAM . Y HAVE A LAPTOP - ACER ASPIRE E1-572 . PLEASE ASSIST ME IN DOWNLOADING THIS APPLICATION !!! Spoiler (Highlight to read)

Answer:I have a problem in downloading the acer crystal ...

Dharmasiri,
 
Which operating system are you running right now?

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I have Aspire 5750 Laptop. Its running fine on windows 8.1 but there is some issue with Webcam ..The web cam runs but all the settings are disabled so the images are not clear. I am sure it is due to incorrect drivers. It shows 1.3 HD webcam in the device manager and drivers are provided by Microsoft Year 2006. I have googled to find the right driver for the webcam but none worked. I thought giving it a try to install win 7 drivers but I couldnt find the drivers for win 7 x64 even on acer's site. Please provide webcam drivers for Chicony Acer Crystal eye webcam for win7 x64 .

Answer:Chicony Acer Crystal Eye Webcam Drivers for Win 7 ...

CameraAcerWebCam Application1.0.121623.3 MB2011/01/12Download

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How are you guys?
I'm having a problem with my notebook Acer Aspire 6920 since i installed my Windows 7....
The camera driver doesn't work....( Acer Crystal Eye Driver Camera)

Does anybody had this problem? How did you guys solve this??

I tried already run as ADM.. but didn't work

I'm running a 64 bit OS

Thanks

Answer:Acer Crystal eye driver Issue Windows 7

  
Quote: Originally Posted by fabioguima


How are you guys?
I'm having a problem with my notebook Acer Aspire 6920 since i installed my Windows 7....
The camera driver doesn't work....( Acer Crystal Eye Driver Camera)

Does anybody had this problem? How did you guys solve this??

I tryed already run as ADM.. but didn't work

I'm running a 64 bit OS

Thanks


fab
Welcome to seven forums

have you tried the acer site for the camera driver?

Also could you fill in your system specs ( in usercp).

thanks

Ken

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Hi,

I bought an Acer Aspire 5536 laptop just under a year ago, ive only just wanted to use webcam and noticed that it continuously freezes.
The problem isnt just on msn, but when i open up Crystal Eye Webcam from the Start button, it doesnt work in there either. Taking a picture is fine, but as soon as i start the video it freezes after a couple of seconds.

ive tried to update the driver, but it says that i have the best driver.
I'd really appreciate if you can help..

Thanks
 

Answer:Built in Acer crystal eye webcam freezes

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My acer aspire5742 crystal eye webcam quit.How do I fix it?

Answer:My acer aspire5742 crystal eye webcam quit.How do ...

Hi,Go to Device manager, expand Imaging Devices, right click webcam and check whether the driver is the latest.Threre's a solution here:http://community.acer.com/t5/Legacy-Laptops-and-Netbooks/Crystal-Eye-Webcam-not-working/td-p/93589

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so i have a acer aspire 6920g and i just reformated and reinstalled all the drivers but the program that acer has for the webcam doesnt detect the webcam i have reinstalled and uninstalled vista does detect the driver for the webcam and has no problem installing the driver any suggestions?
 

Answer:Acer crystal eye webcam program problems

Hi, make sure you have installed the Chipset driver and rebooted then try this camera driver. These are direct links from the Acer site.
 

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I had problem after update webcam firmware from Chicony CNF6041 to CKF7010 20090908 FW6322 v3.0.2.2-C. Now my webcam isn't working anymore only saw black screen. Is any1 here know how to restore back firmware to cnf6041 vid_04f2&pid_b026? ty b4

Answer:Acer Aspire 4315 Crystal Eye Webcam

Have you tried acer Recovery Mgt back to factory specs? Jack E/NJ

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Dear Acer community, I recently baught an Acer Aspire Timeline U (Aspire M5-481TG) and upgraded it from Windows 7 to Windows 8 using the Acer Upgrade Assistant Tool. Now, my laptop does not recognize my webcam anymore. Neither the Acer Crystal Eye program (which I have also updated), nor Skype nor the Windows 8-default "Camera" will show me a picture. I have a device called "SPCA2082 PC Camera" listed in the device manager, which it claims should work. Thanks in advance for any help

Answer:Acer Crystal Eye Webcam does not work after upgrad...

I have also checked the Acer Website for drivers: http://www.acer.de/ac/de/DE/content/driversNon are available for the webcam.thedonpoe wrote:Dear Acer community, I recently baught an Acer Aspire Timeline U (Aspire M5-481TG) and upgraded it from Windows 7 to Windows 8 using the Acer Upgrade Assistant Tool. Now, my laptop does not recognize my webcam anymore. Neither the Acer Crystal Eye program (which I have also updated), nor Skype nor the Windows 8-default "Camera" will show me a picture. I have a device called "SPCA2082 PC Camera" listed in the device manager, which it claims should work. Thanks in advance for any help  

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hi...im running a windows vista home basic 32 on my acer aspire 4530. It has a built in webcam.All was fine when it just stop working.I usually use it on yahoo messenger.Device manager says its working properly.the drivers are updated.
But when i open acer crystal eye webcam, its says camera not found. when i use it on yahoo messenger,all i see i dark black screen.I hope someone can help me fix my webcam.Any help would be greatly appreciated.

deaddrop

Answer:acer crystal eye webcam stop working

Could you please Uninstall the Driver for the Webcam and then Restart your Computer

See the Attachment for more Details,
Josh

18 more replies
Relevance 56.99%

hello,
I have an Acer Aspire 4530 running on Windows Vista Home Basic 32.Its built in webcam was all running fine when only yesterday it stop.Sometimes it says camera not found,or all white or all black.I tried updating the drivers and the application at acer support but still it didnt solve the probelm.I mostly using it on yahoo messenger version 10.
I hope somebody can give me advice or help me fix it.Help would be greatly appreciated.

deaddrop
 

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I have just successfully upgraded to Windows 10 but now the Crystal Eye Camera is only showing the top half of my head.  I have tried changing the aspect ratio but it is still the same. Is there any way one can change the angle  without tipping the screen forward which is impracticable. Hoping someone out there has some suggestions.

Answer:Acer Z3605 how to change angle of Crystal Eye Came...

Haze,
 
Since you did not physically adjust the camera it sounds like a driver issue. I would suggest removing the drivers and letting them get installed again to see if that resolves it.

3 more replies
Relevance 56.99%

Ok, so I upgraded my OS with a student discount from Windows 7 starter to Windows 7 Pro. I have an Acer Aspire One A0532h netbook I bought right around a month ago and upgraded about two weeks ago. Before the upgrade, my webcam worked just fine. Now I am unable to even locate the files for the webcam anywhere! Even when I do a search on the whole computer, nothing comes up. It is an integrated webcam. I tried going to the acer support website where I specified my exact computer, model, and such and downloaded all three setups for the webcam but they all had the same error; something along the lines of "no camera detected" or "no camera is plugged in". I dont understand. If anyone could help me, it would greatly be appreciated. Thanks.

Answer:Acer Aspire Crystal Eye Webcam Driver

Just proceed to the Acer website to download the app
Link provided


Service & Support

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Relevance 56.17%

Whenever I try to connect webcame, a mesage is shown, "can not access the webcam. plz plug in your webcam and try."Plz I need your help badly! 

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I recently purchased an Acer Aspire 150-1570, and have been very happy with it ...until today.

The PC comes with a built-in webcam, Acer's "Crystal Webcam". Haven't had any problems with it.

I'm running Windows XP Home and recently did a windows update.

Today, however, when I went to use it, I immediately got a "Blue Screen of Death" from Windows, with the following Stop error:

0x0000007E
0xC0000005
0xEC171B86
OxEBFCF9FC
0xEBFCF6F8

snp2uvc.sys - Address: EC11A90B base at EC111000 Datestamp 47009ae

This is one of the driver files for the crystal webcam
dated 5/16/08 v5.8.33.1

Thinking that this was a driver problem, I uninstalled the device and reinstalled the latest version of the driver which I downloaded from the ACER website. That didn't cure the problem. I then tried to restore the driver back to the original driver version that came with the PC when I bought it - same result. So, now I'm kind of stumped.

Any suggestions would be appreciated.

RadioActive1

"No birds or animals were harmed by this post, however, a number of electrons where severely inconvienced!"

Answer:Acer Crystal WebCam causing Blue Screen

you most likely downloaded the wrong driver, and yes that would make you get a bsod, to be absolutely certain ask costumer support which drive is for that exact webcam

http://www.techspot.com/vb/all/windo...R-FAILURE.html

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Hi
I can open the webcam, take pictures and also start to record a video, but when I stop the video it says its not responding, so I have to close it with task manager. After when I reopen it the video is there, but every time I try to video it does the same. The sound is there but distorted?

I ran a compatibility test and the result is 'Incompatible Application' ???
I tried to update the drivers and it said it was up to date.

Any help with this?

Thanks.
Neil

Answer:Acer Aspire 5738z crystal eye webcam not responding

  
Quote: Originally Posted by jonesnewton


Hi
I can open the webcam, take pictures and also start to record a video, but when I stop the video it says its not responding, so I have to close it with task manager. After when I reopen it the video is there, but every time I try to video it does the same. The sound is there but distorted?

I ran a compatibility test and the result is 'Incompatible Application' ???
I tried to update the drivers and it said it was up to date.

Any help with this?

Thanks.
Neil


Hi

Follow the links on the screen.

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Relevance 56.17%

Hello guys i managed to update bios from ver 1.15 to v1.18, it was first time i was trying to update bios. i downloaded latest bios unzipped and in windows folder i started exe, after restart the laptop got black screen. Available Any known solutions for it?Thanks in Advanced.

Answer:Acer Aspire s3 - Bios Update black screen

mjaniko,
 
I do not see a 1.18 version listed for this system, it goes from 1.17 to 1.23. If the screen is just blank when you turn the system on, have you tried connecting an external monitor to the system to see if you get a display?
 
If you aren't getting a display on either screens it sounds like you may need to have the notebook serviced.

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I am using metaframe 1.8 with SP1 on terminal server with SP4 and crystal report version 7. The problem I am getting is when remote user dial in and try to access the crystal custom reports. They get this Run Time Error 20532 Can not find the database dll.The custom reports work fine locally(No Metaframe).
I have tried Updating metaframe and client with SP1. I have put the SQL client on the server. Also installed crystal reports on the server and have checked the dll`s on the
on both the server and clients for the same amount and version type. Also upgraded crystal with fixes and patches numerous patches. Also talked to seagate the creaters of crystal reports no help.
Any help would be greatly appreciated.
 

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Relevance 55.76%

Hello!
I bought a secondhand Acer Aspire 5310 and I reinstalled all the drivers except the driver of the webcam, I found three drivers of the webcam in Acer website I installed them all, but the webcam doesn't work. there's also an unknown device that I don't know what it it.
I'm running Windows 7 professional 32 bits

Answer:Can't find the Crystal Eye Webcam driver for Acer Aspire 5310

Hi ... Have checked the Acer Website there are only Vista Drivers available for your Model ...

Select the unknown Device right click select Property's ...
Post any Information you see under the Details Tab please ...

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Relevance 55.76%

I have the Acer Nitro Black Edition Aspire VN7-791. I wanted to know what was fixed in the latest BIOS update, 1.11. The notes say 'Update nVidia VBIOS'.  Does anyone have a clue what issue was addressed?

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Relevance 54.94%

Recently updated to the Anniversary Update for Win 10 Pro. I held out for a while but decided to go ahead and install it. I am now receiving black screens when running games. The only work around is to run them in windowed mode rather than full screen. I can't update my video card drivers as they are the latest. Running a GTX 1070. Single monitor.

Is there any known fix for this?
 

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Relevance 54.94%

I'm wondering if I should get the BIOS update from Acer for my laptop.
I've been having some audio stutter issues that seem to be fixed by disabling the LAN from 'device manager' (a pretty common problem and solution, apparently).

I just wonder if getting a BIOS update will make my computer more stable, because I don't want to have to keep disabling my LAN just to stop audio stutter and, in some cases, spikes in the CPU usage.
Is it safe to update my BIOS? Would I need to back-up any data before I do it?

Answer:BIOS Update for Acer Aspire 7720 running windows 7

Crazyedd, BIOS updates usually list info on what the update fixes. If it states that it can fix your audio issue then you should do it. If not, update your complete specs, using the link under my sig, and post in the sound and audio thread and a member will help you. Also make sure your drivers are up to date.

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I tried updating driver error: The Acer Crystal Eye Webcam has not found? Please plug in the Acer Crystal Eye Webcam and then run installation again. How on earth do I do that?
 

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Relevance 49.2%

The laptop is an Acer Aspire 5742, IntelCore i3-380M
I am attaching a few pictures of what comes on the screen when I turn it on.
Even in safe mode it does not let me log in, it attempts repairs, it fails and then goes to the black screen with the white cursor.
If I try to start windows normally it loads the logo and then goes to the black screen.
Yesterday, in an attempt to do repairs it was replacing invalid security drivers or something like that and it was taking ages so I had to turn it off.
For the last week it took very long to start up, failing to configure windows but it would eventually let me log in.
Since yesterday I am only getting the black screen. it is windows 7 by the way.

i need a very quick reply please

Answer:Acer Aspire 5742, IntelCore i3-380M goes black after acer logo loads

Quick reply!!! Save your data and restore back to factory. Always have a back up image of your OS on a external drive for next time you have this problem!!

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Relevance 48.38%

Hello guysI have an acer aspire e5-571g laptop.The laptop is roughly ~1.5 years old,still with warranty (for atleast 3more months).I play a lot on itSome weeks ago,my laptop started freezing. Tought something had crashed the OS, did a hard shutdown, I went to sleep.Next day I started laptop, It did boot up fine, I browsed the web, did some music writing on it( nothing that would put hard pressure on the hardware itself). Then it suddenly freezed again, and it didn't booted up anymore, all it did when i powered was the hdd and the fan started to spin but after 2-5seconds they turned themselves of, but the power was still on.We called acer support to ask if we can do something about it without actually taking it into a service. They said that there is a microbutton at the battery lock that need to be pressed for X seconds then I need to put the laptop to apower source then it should boot up. But it didn't.I only managed to get the boot logo once by draining the battery full empty but the acer logo only showed for around 10-15seconds before the system reverted itself back to the black screen.Acer took the laptop, shipped it to their own service station (from Hungary to Czhech Republic) and i got it back yesterday, and now It does the same thing after 1day.I do use the laptop for playing heavier games even thou it's not a gamer laptop it handles them fairly well, but gives up incredible amount of heat( gave, cuz they cleaned the fans, and after the service it cooled with much mor... Read more

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Relevance 47.97%

Hope that some one can help me I have 4 workstations running XP SP2.
When I run the install it stops at the updating component registration
screen. Internal error 2908 is the first screen i get. I hit OK and get the
next screen which reads error 1935 a error occured during the installation of assembly CrystalDecisions.Enterprise.Desktop.Rtf versions=11.0.3300.0 Culture=neatral PublickeyToken=692fbea5521e1304 Please refer to Help and Support for more info HRESULT:0x8002802f. Any ideas would be appreciated.

Thanks
 

Answer:Crystal Reports Runtime install errors - Crystal Reports 9

you need to give us more details. what program are you installing?

check this out: http://support.microsoft.com/?kbid=299777
 

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Relevance 46.33%

I've got an odd problem here. On my Compaq Presario CQ60-615DX, it runs fine as long as it's plugged in. Once I unplug it and run it on the battery, once it gets down to about 87-88% or so, the screen just goes black, but doesn't shutdown and I'm unable to do anything except remove the battery and restart. My first thought was a battery problem, but the fact that it keeps running even though the screen is black makes me wonder if that's the case or not. Anyone else experience this or any ideas to help?

Answer:when running on battery, screen goes black,but laptop is still running

You laptop is due to the power plan settings, refer to point 1.
Normally, the laptop can return to display mode upon moving the cursor &or keyboard being press.

1. Go to Control Panel, select Hardware & Sound; select Power Options.
Select the Power plan with button marked, and Change Plan settings to view on the options.

2. If you are using main power, best is to remove &or unplugged the battery.
If the battery is always plugged in, while using main power, this cause the battery to failed in the long run.
Unless you need to charge battery, then plug in the main power.
If battery is almost 100% then remove it if you use main power.
I had one laptop (from my bro) who always battery was plugged in and also use main power.
The battery was now useless, cannot hold charge.

5 more replies
Relevance 45.51%

Hi all,
I have a Compaq Presario CQ56 64-Bit (Windows 7 Home Premium) laptop that I bought before the summer, today a Windows Update has given me an Acer display update published on the 28/12/2011. I thought because I had my vga cable plugged into the TV Windows Update may have become confused but despite checking for updates again it still appears there as optional.

AMD/ATI is recognized by Windows and Windows Update and there had already been a display driver update not so long ago, so I cannnot understand why I'm receiving an update for the wrong machine?

Answer:Acer - Display - ACER S271HL update on Compaq Presario CQ56 64-Bit

Not actually for AMD/ATI almost monthly you can see a newer update become available and that's why you will see one listed as an optional hardware update for the integrated graphic chips on the laptop.

Since Windows detects the tv you are using as an external monitor that also becomes a detected hardware. If that happens to be an Acer brand tv that would explain why that particular update came about.

4 more replies
Relevance 44.69%

Hello,

So on my computer, something strange happens when I uninstall UxStyle. It has broken my Windows install once and it has done it again. The first time, I kept on doing system restores to see what was the problem that made that black screen. After trial and error, I narrowed it down to UxStyle. So, I deleted Windows 8 and installed Windows 7, which is what I wanted in the first place. Now, I decided to triple-boot Windows 7 with Vista and 8.1, and it has succeeded. I reinstalled UxStyle thinking it was just a problem with my old Windows install, and then uninstalled it after a few days since I felt like the regular look was better. I rebooted Windows and the same effect happened.

So, I would like to know if I can get and replace those three patched DLLs with unpatched DLLs for Windows 8.1. Could I just change the broken ones to have .old next to them and then place the ones I get here there? Also, would sfc /scannow work?

Answer:UxStyle Black Flashing Post-Windows Update Black Screen

Hello lct01a, and welcome to Eight Forums.

A sfc /scannow will attempt to repair any modified or corrupted system files, so that would be a good first step.

SFC /SCANNOW Command - Run in Windows 8

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Relevance 43.46%

Please help me out - I replaced my defective HDD with a new Samsung Spinpoint HDD, re-installed my Windows 7 image using the recovery DVDs, and can't update windows at all after that. I tried following the steps from Windows Update Posting Instructions - System Update Readiness Tool (SURT) and could not install that update either - got the attached message.
Thanks in advance,
Mike

Answer:Windows Update not running. Error Code 0xc8000247 when running SURT

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

9 more replies
Relevance 43.46%

hello sorry if my post isnt great im a newbie here but for some time now ive been getting BSODs and finally figured out how to debug it with WinDbg (x86) and set the symbols for windows but i cant read the text. ive tried reinstalling my GPU and Java but no luck. when i try to run intel driver update utility as soon as i run it i get a BSOD ive got the minidump here if anyone knows how to read it, so here you go.

Microsoft (R) Windows Debugger Version 6.2.8400.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\kalye\Desktop\081212-36504-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16988.x86fre.win7_gdr.120401-1505
Machine Name:
Kernel base = 0x82a37000 PsLoadedModuleList = 0x82b7f810
Debug session time: Sun Aug 12 20:25:10.542 2012 (UTC - 7:00)
System Uptime: 0 days 1:07:15.119
Loading Kernel Symbols
...............................................................
................................................................
..............
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
* ... Read more

Answer:BSOD running when running intel driver update utility and more apps

hi

Could you follow this instruction and upload the dumps and other files here so we can have a look

And please do update your system profile..

9 more replies
Relevance 43.05%

Hello all...

Befuddling problem as I am pretty tech savvy but for whatever reason I can not get windows update to quite "checking" for update:

So far....

1) Downloaded SURT, ran fulling with no reported errors

2) Ran SFC with no reported errors

3) Get no windows update error codes...it just runs and runs and runs with no results

4) CBS.zip attached.

Any help would be greatly appreciated.

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Relevance 42.23%

Hi,

My cousin brought her Acer Aspire 5349 to me to see if I could help with a Windows Update problem. It seemed there were a couple of old updates that were preventing all future updates from installing and it was caught in an infinite "restart to install updates" loop, but nothing was ever installed. I tried evertyhing I knew to do, nothing worked. So, I rest the machine to factory settings. Twice. Update still will not cooperate. It installed one update for Windows Update itself, but nothing after that. It just sits there "searching for updates" on and on. No error. Just no progress. I downloaded the Update Readiness Tool, and I'm getting the same thing...Windows Update Standalone Installer says "Searching for updates on this computer..." for HOURS. No progress. Wireless connectivity is good. I even tried disabling Windows Security Essentials, still nothing.

I've tried the update troubleshooter. No luck. It gets to "Checking for updates online" and then hangs.

I'd be so very grateful for any suggestions y'all might have. I'm ready to throw it out the window.

Thank you!
kg

Answer:Older Acer laptop will not update - Windows Update hangs up

Hi and welcome to SevenForums,
You might review these for options
Review this for an older existing updating issue,
Windows Update will not update and I've tried multiple fixes

Clean install
windows update

1 more replies
Relevance 42.23%

Hi, I have via the Lenovo online updater updated my laptop with the sad result that my screen is just always black. I can see and hear the laptop boot up, but nothing on the screen. I have tried to attach external monitors both with HDMI and VGA cable, still nothing.Does anyone have any other suggestion for me to try?? The update i ran contained both drivers and bios. Nothing of it seemed to fail but still there is black screen

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Relevance 41.82%

hi there I have black screen on my Acer Aspire R7 , i turn it on the power light stay 8 sec i try a power reset, but it didn't help!  I can't enter BIOS. The screen doesn't turn on, I can't see anything, because it is black and i dont hear HDD and fans noises , I tired to link with my PC's monitor, but there was the same thing... I don't know why, but the monitor also didn't show any picture...

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Relevance 41.82%

I have a problem with my s7 ultrabookI was working with it normaly and then the screen started to flash then it became all black!!! I conect it with an externe screen of my pcAnd it work normaly but the laptop's screen stay black but if i touch it i can see it react in the extern screen i mean if i clik on an icone with the screen of my s7(it's a touch screen) i see it can select normaly an react normaly but no displayI tried a solution i found in an other topic of turning it off and keep pressing the power button for 30 s but did'nt workI found an other topic say i need to flash my bios but i'm not sure about that because it work normaly in an externe screen!So any helep!

Answer:acer s7 392 black screen

You can try to flash a BIOS even if the external screen is working.http://us.acer.com/ac/en/US/content/support use your serial number or SNID to have the correct support page, then click on BIOS tab and download the latest, follow the instructions. if the issue is still there after BIOS upgrade, power off and boot pressing F2, this will boot to BIOS, if screen is black on BIOS too, it's an hardware issue and you need to contact your  Acer support service.

1 more replies
Relevance 41.82%

Can I supersample in the Nvidia Control Panel to on this unit?

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Relevance 41.82%

My Acer E5-511 shows a completely black screen when turning on. The fan starts working and the power light comes on. It started after my laptop froze and I had to power down manually.  I've tried connecting the laptop to a TV screen but nothing came up. I've tried taking out the battery and holding down the power button but it didn't work. I've tried holding down the F2, F9 and F10 button followed by enter. I've tried holding down Ctrl-Alt-Del and then powering down, none of this worked.  I've read that I might need to update the BIOS. I changed a USB to a FAT format, downloaded the BIOS file from the acer website, upzipped the folder from the downloads, but on the instructions it said I should have a .exe file which I then need to change to a 7.zip, but that option isn't available?  Also I read another few instructions saying that I need to check the RAM first?  What can I do? Is it possible to fix without loosing all my files on the Acer? Please help!

Answer:Acer E5-511 Black Screen

Press & hold the power button for 5 seconds or till the machine completely shuts off. Then press the power button one time to restart the machine. Immediately start repeatedly tapping the F2 key after pressing the power button. Does the BIOS menu come up? If not, shut down the machine again as above. Restart the machine again. Do you hear any BIOS beep codes immediately after starting such as one long beep followed by 2 short beeps or something similar? Jack E/NJ  PS Also make sure you try to turn the screens on with either the Fn+F5 and Fn+F6 toggle key combos 

1 more replies
Relevance 41.82%

Some of the text on my AL1916W screen shows black text with a red shadow. This is not always in the same spot and completely random.The screen has been set up on auto as per instructions and if I zoom in it dissapears.I believe the specs are reasonable click hereIt is less than a week old and everything else is perfect. This is only a very minor irritation and I am wondering if its common throughout LCD screens.Thanks in advance.

Answer:Acer LCD black/red text

Turn off clear type or , see if your monitor supports any other refresh other than what it is on already , but it is usually clear type , right click on desktop , select properties , select tab for appearance , then click on effects , change the " Use the following method etc. box to Standard . Similar for Vista , only right click , personalise , Windows colour and appearance , then click on " open classic properties and do the same . Ashley

3 more replies
Relevance 41.82%

Hi,Want help to restore my screen. When its switched on you can see the Acer sign then three options comes up to either service it, switch it off and another thing which is not legible since its a very dark screen. what do I do?

Answer:my acer s3 got black screen.

try this if your installed OS is windows 8.x or 10:at boot press ALT+F10 or after entering your password to login, keep pressing Shift key, this will start Acer/windows recovery.From the Recovery screenClick on Troubleshoot.Click on Advanced Options.Click on Startup Settings.Click on Restart.The PC will now reboot to the Startup Settings screen.Press 4 to Enable Safe Mode as prompted. once in Safe mode, go to Device manager, click on Display adapters, right click on your VGA and choose uninstall (tick to uninstall software too).reboot normally and check if black/blank screen is fixed.

1 more replies
Relevance 41.82%

Does anyone know if those of us in the UK will ever see the v15 4k an if its likely to be this year?

Answer:acer v15 uhd nitro black

11/4/2014  http://www.ocaholic.ch/modules/news/article.php?storyid=11193The new Acer V Nitro Black Edition series should already be available in the US starting at $1499.99, while it should hit retail/e-tail in Europe sometime during this month. 11/3/2014 Details for the UK and Australia have yet to be announced.http://www.cnet.com/news/aspire-v-nitro-black-edition-from-acer-jumps-into-4k/ I would guess it will be available before Christmas.

1 more replies
Relevance 41.82%

 Hi all,First post!  My Dad's Lenovo laptop goes to a black screen when starting up, so is unusable.I haven't seen it in the flesh yet but have started to research things for him and have found that 'black screen' shows up quite a lot for Windows 10 and Lenovo PCs! We were so impressed with my Dad's PC I've ended up with the same model myself:Lenovo YOGA 500 Convertible Laptop, Intel Core i7, 8GB RAM, 256GB SSD, 15.6" Touch Screen.Also labelled as: Yoga 500-15IBD Laptop (ideapad)  I see some people mentioning hardware failures and others device driver problems with the graphic card etc. but haven't read a definite cause/fix for this so far. I've just found this recent critical BIOS update for this PC which mentions the black screen problem:Software name: BDCN63WW Version 63[Important updates] Fix Win 10 lid close black screen issue.http://support.lenovo.com/gb/en/products/Laptops-and-netbooks/Yoga-Series/yoga-500-15ibd/downloads/D...I haven't seen this mentioned in the forums? Has anyone else used this?If the PC always boots to a black screen I'll obviously have trouble installing this! I'm hoping that it will boot in Safe Mode or I'm going to have some trouble installing it?! I don't know whether to install the BIOS update on my own machine which is running fine - I think I'll wait until I see my Dad's laptop first which will be in a few weeks. Has anyone had any experience of this BIOS update or other comments on this?Thanks. &nb... Read more

Answer:Yoga 500 'BLACK SCREEN' - BIOS update: "[Important updates] Fix Win 10 lid close black screen issue"

I'm still wondering about this... I've just updated the Lenovo Companion after seeing it mentioned in another thread. It looks like this s/w is supposed to scan the PC and recommend Lenovo updates - critical and nice to have ones. Initially the Companion was showing a critical update for Lenovo SHAREit and a recommended one for my BIOS. It says I'm currently on BDCN28WW and offered something like v61 and not the 63 I mentioned in my first post? After letting it update SHAREit and re-scanning the BIOS update is no longer being offered and still shows me on v28 ??? I'm not sure I trust this 'Companion' app!My laptop seems to be running fine so I don't want to break it updating the BIOS if it's not required. For all I know my Dad's broken one may be broken because it upgraded?! Does anyone else use/trust the Companion app?And has anyone else seen it change it's mind on recommended BIOS updates?Thanks.

3 more replies
Relevance 41.41%

Hi,
I updated my Nokia 925 today and liked what I saw.
I then changed all the new settings but when I went into Network+ there was an option to update the network settings or something like that. Now my screen looks rubbish, basic black and white tiles with ugly thick white borders. How do I revert this Network+ change? I didn't know what I was doing, I just thought any Network+ update must be good, turns out I've made a mess of my nice new 8.1 home screen.
HELP!!!!
Howard

Answer:8.1 Update, then Network+ update = black & white screen

I think you would have navigated to "ease of access" option and turned "High Contrast" on !
You can revert it to original by turning it off. Current appearance of your phone's screen would have been caused by doing the same as described.

2 more replies
Relevance 41.41%

I have a HP 2000 Notebook PC that goes in a continue loop with a black screen.  The operating system does not load.  The fan works and the led power light is operational.  A current system check reveals the last bios update being F.20 and UEFI update being 4.3.3.3.  I downloaded the most current BIOS on  an USB drive and attempted the BIOS update.  The BIOS upgrade did not recognize the usb drive and I was unable to load the update.  I downloaded the most current UEFI firmware and want to know how to upload it.  Can anyone provide some assistance?  Thank you and have a great day.

More replies
Relevance 41.41%

Hello! Please excuse my bad English! I've bought a new SL500 last week whithout any  operating system installed. I installed Windows XP Prof, thanks for the help here solving the problem with the SATA-compatibilty-mode in the BIOS! Now I tried to actualize the BIOS. There appears a "loop" after confirming the start-button for  Update ThinkPad BIOS: The "ThinkPad BIOS Flash Update Utility"-Window disappears for about a second and appears again whith its start-window. For Hours I could repeat this procedure ;-) I installed the BIOS after preparing a CD-ROM whith the iso.image from lenovo-homepage, that was working. Trying the XP-BIOS-updater again, the message appears: BIOS-image-file is as BIOS ROM ...  For what can it be useful updating the model number? Best wishes!

Answer:was not able to update SL500 BIOS from a running Windows XP; Update model number ???

Hello Lenovo2009, I would  recommend, not to update bios, when your machine runs satisfactionally now.Also there seem to be some problems with the fan with bios 1.18. If you want to update, then I would recommend to use the cd procedure and not to update through windows.You might want to take a look here.  Message Edited by Agotthelf on 26-01-2009 02:28 PM

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Laptop boots up, I log in and then screen goes blank. Same thing with every reboot. Acer laptop aspire E15-571 running Windows 8. Please help, thanks
 

Answer:Acer laptop black screen

Have you tried CTRL + ALT + DEL? If that doesn't work, can you boot into safe mode successfully?
 

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I purchased my chromebook nearly two months ago and it was operating fine until four nights ago when I closed the lid for about 5 minutes and when I reopened it the screen is black. It seems to be in constant sleep mode. The blue light is on and it´s fully charged. I tried a hard rest but it didnt solve my problem. Can anyone help me please?

Answer:Acer Chromebook 11-CB3 111 Black Screen

Are you getting any lights or activity at all? Do you see the charging light come on when you plug in the AC Adapter?
Could you try holding down ESC and the Refresh Key (like F3) and then hitting the power button?
 
Cory

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The screen went to sleep...not unusual. But it wouldn't come back on. I powered it off and back on and the power light comes on and I can hear the fan, but I don't hear it accessing the hard drive. I tried holding down the power button for several minutes, but no change. No beeps and nothing at all on the screen. I also do not see the laptop listed as connected to my home network. Most of the suggestions I've seen involve removing the battery but this model doesn't have an easily accessible battery, so disassembly would be required. Model ES1-511-C59V Any suggestions as to anything else I can try before I have to pay someone to fix it, or replace it?

Answer:Acer ES1-511 won't start - black screen

If your computer will not power on or your battery is behaving abnormally, try resetting the battery using the pinhole reset button. This process will temporarily disconnect and then reconnect the internal battery.
Please check link below.
http://acer.custhelp.com/app/answers/detail/a_id/34843/~/internal-battery-reset





Links Importantes: Páginas de Suporte Global | Artigos da Base de ConhecimentoRemember to mark posts that resolved your issue with Accept as Solution.

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I was fiddling with the Acer monitor because my print job would go thru the motions but then not print. I hit a button on the menu that was a picture of the monitor and that's when it went black. I can get a no signal for a few seconds. Help!!!

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help my new Acer Aspire E15 has started going black when I try to plug in charging cord. I got it less than two days ago.

Answer:screen goes black on my Acer Aspire E15 when I plu...

Check in your power setting that you don't have the brightness set to 0 when on battery.

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Hey, I have an Acer aspire vs-431-4689 laptop here, and I believe I have the black screen of death. It powers up, hd spins, everything works but the screen stays black, plugged into a monitor and still nothing. From what I've read this is a common problem for similar laptops and I need to flash the bios but everything I've read says I need the .fd files and none of the bios files have them, under the dos folder i see; Aceracdc.exe, flash.exe, flsah.rsp, update.bat, and va41114.rom. I would think it is the rom file but don't want to make the situation worse.

Answer:Acer Aspire v5-431 black screen

You may power OFF your computer by pressing the power  button for 4 to 5 seconds.Then you may remove the battery, connect only the power button and power ON the computer.If you still have a black screen check if you are able to get the BiOS screen by tapping the F2 key as sson as you power ON the computer. Click the Kudos  to say ?Thanks? for helping! select "Accept Solution" if your issue is resovled. 

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Hi I'm not sure if this is the right place for this discussion but please, I need help!Recently, I changed my password and forgot it. I tried to reboot my laptop but an error message popped up saying that it could not continue the reboot. It did not give me a reason as to why. Now when I turn power off/on it goes to a black screen after the Acer logo comes on. A cursor was visible but after trying everything I could do the cursor is gone and now it's just a black screen. If anybody can help me with advise on what to do I would appreciate your help!

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hello there, I have already read few similar problems and as I see, ACER is not going to help with this issue. I am writing only to show that it is a very common.problem, and now I am forced to throw away my laptop. Just in case I will explain situation. Jude my laptop only for movies and music, it is always on the table , no cracks, no scratches. I use windows 10. And yesterday it just turned off and now doesn't turn on. I tried to check cables inside(which means you guys don't care anymore), they are okay, screen is ok. So I read some forums and it is obvious that it it is a bios problem, I tried to fix it faith flash, doesn't help, later I read, that it doesn't help for other people as well and you have no answers, only ponting to Microsoft company, it is ridiculous. I am very disappointed and never will buy acer production and tell everyone who I know about it. I hope in the future you will solve this problem and save other people from being basically robbed. Thank you. 

Answer:Acer E5-511-P34X black screen

Do you have the Windows update set to download and install automatically?

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i need help! i have tried plenty of bios and the newest one i downloaded just has an update exe. in the folder, please help!

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