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T440s touchpad and trackpoint issue

Question: T440s touchpad and trackpoint issue

I have a new T440s which came with Windows 8, and I upgraded to 8.1Nothing strange installed in it. Sometimes touchpad and/or trackpoint don't work at all after turning on, rebooting or recovering from a suspended state.It never fails while the system is running.When it happens, I reboot and it works fine. Already upgraded everything using System Update (BIOS, etc) and Windows Update. Sounds to me as a driver issue, not a hardware issue... but I am not 100% sure. What should I do? Should I reinstall any driver? How?

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Preferred Solution: T440s touchpad and trackpoint issue

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Answer: T440s touchpad and trackpoint issue

Uninstall the UltraNav driver from Device Manager or Programs and Features. Then run System Update; it should offer the UltraNav driver again.Alternatively, here's the manual download:https://support.lenovo.com/us/en/downloads/ds034647

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Hi everyone, I got my T440s in Dec 2013.  The touchpad and trackpoint worked then, but after a couple months the touchpad would work for a few minutes and then just stop responding.  After a while longer the trackpoint completely stopped working as well.  Now neither of them have worked for months - I've been using an external mouse.   I tried uninstalling and reinstalling the drivers but that didn't help.  When I open Device Manager and click "Show hidden devices", the ThinkPad UltraNav Pointing Device shows up with a yellow triangle "!" icon.  Does anybody know how to fix this? Thank you!

Answer:T440s Touchpad & Trackpoint don't work

Hi Snowmc,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing the issue with touchpad on ThinkPad T440s.
 
To proceed with troubleshooting steps please boot the system to safe mode and uninstall the UltrNav driver from control panel ? program & feature option and also from device manager.
 
Shutdown the system and remove the external mouse and then switch ON the system, after booting with normal mode it will install generic drivers. Please check if the generic driver is also giving the issue with touchpad.
 
If the issue still persists after performing above troubleshooting then please provide the MTM number of the system at the next reply.
 
Hope this helps!
 
Best regards,
Hemanth Kumar





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So after reinstalling the driver, my T440s Trackpoint is working as advertised, but while it was acting all wonky...something happened. The driver malfunctioned in a good way so that I could tap the touchpad with my thumb to invoke a left-click while using the TrackPoint. Normall, the driver locks out the touchpad completely while the TrackPoint is in use, so that the touchpad only functions as buttons. But the vertical travel of the touchpad is deep and it takes extra effort to depress completely each time. What's worse, the touchpad remains locked out after I move the cursor with the TrackPoint and then stop to leave it over an icon, so that I actually have to move the cursor with the touchpad before it will accept a tap as a left- or right-click. Is there any way to force the driver to let me use taps instead of clicks to inoke left and right click while using the TrackPoint? Also, is there any way to defeat the touchpad lockout? In my opinion, the touchpad itself is excellent as far as Windows touchpads go. They've gotton double-tap for right-click perfectly, and two-finger scrolling is actually quite nice. But they've also overlooked an opportunity to make TrackPoint use even easier and more user-friendly than it was with physical buttons.

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Hey guys, this is my first posting, so I hope I get everything right. So, I have a weird problem. On my T440s, the trackpoint works alright when my computer wakes up from being shut off or standby. However, as soon as I do 2-4 clicks on my Trackpad, the trackpoint stops working. I did all Windows Updates, also did all Lenovo Updates, including of course the Ultranav Synaptics driver (reinstalled that several times, also as an administrator). Nothing worked. When my computer gets back from standby or from being shut off, the trackpoint works, even for longer periods of time. However, as soon as I use the touchpad to click a couple of times, it completely stops working and I can only get it to work again by restarting, going into standby or even installing a new driver (however, it then quits working again after a couple of touchpad-clicks). Any help / ideas would be greatly appreciated...

Answer:T440s Trackpoint shuts off due to clicking with touchpad

No help, welcome in world of new Lenovo clickpad design. It just work like that, i have same issue. If you can return it back, just return that and buy something else.





----------------------------------------------------Lenovo T440s, 20AQ0067MC, Windows 8.1 Pro x64 UEFI, Samsung 840 EVO SSD 250 GB, 8 GB RAMLenovo T430s, 2356LQG, Windows 8.1 Pro x64 UEFI, Intel 520 SSD 180 GB, 8 GB RAMLenovo T420s, 4171-6SG, Windows 8 Pro x64 UEFI, Intel 320 SSD 120 GB, 8 GB RAMLenovo T400s, 2808-CYG, Windows 7 Ultimate x64

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I enabled the "tap zones" feature in the Synaptics touchpad settings and configured the zones to right click and middle click. I notice that sometimes the zones stop working while tapping and navigating are still ok. It turns out that scrolling with the middle button and the trackpoint somehow prevents the tap zones from working.A quick fix is to move the cursor using the trackpoint, move it again using the trackpad, then the zones will function normally. However the fix isn't permanent.I hope that Lenovo / Synaptics will address this small issue in the next touchpad driver update.

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I have a very annoying problem with my T460p: When suspending the laptop and turning it on again, the trackpad and touchpad devices stop working entirely (no response at all). The problem cannot be fixed by rebooting the machine and can only be resolved by completely powering down the laptop, removing the battery and restarting it afterwards. Symptoms: * During  boot, a message "PS/2 mouse not detected" shows up.* The Windows device manager shows the synaptics touchpad as not functioning.* The problem occurs both under Windows and Linux (Ubuntu 16.04) I am running the latest BIOS version and have updated all drivers on the machine. I have also checked all BIOS settings. Lenovo already replaced the laptop twice, but the problem persists, hence I conclude that it's either a problem in all of the synaptics components or related to something else. I have found many similar bug reports in this forum and elsewhere, not only for the T460p but also other models like the T440 series, hence this is not an isolated case. Please bring this problem to the attention of the support staff, as this is something that is completely unacceptable for a laptop in this price range (especially since everything else is working perfectly). The laptop has the following configuration btw: * i7 6600HQ processor* 20 GB Ram (4 GB on-board + 16 GB extra RAM)* 2 TB HDD + 512 GB SSD via M.2 slot* Otherwise standard configuration Thanks for your help!

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Hi,I've a Lenovo T61 laptop. All of a sudden the left click has stopped responding on trackpoint, touchpad & mouse. Through none of the options the left click is working. Tried googling out but found no workable solutions. Please help. Laptop OS is Windows Vista 32-BIT. Thanks & Regards,Gangadhar 

Answer:Issue with left click on trackpoint, touchpad and mouse - Lenovo T61

Hello,
 
A few things to try:
 
?  Create a new user account, login using that and see if the problem still occurs.  If the problem goes away, then it is due to software running under your user account.
?  Start Windows in Safe Mode and see if the problem still occurs.  If the problem goes away, it was due to an application which runs on startup.
?  Boot the computer from a Linux Live CD/USB and see if the problem still occurs.  If it does, then the problem is not due to the operating system and you are dealing with a hardware issue.
 
In the case of the latter, the usual fix would be to replace the keyboard.
 
Regards,
 
Aryeh Goretsky
 

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Question: T440s - Trackpoint

I T440s which I updated to Windows 10.  I updated the Lenovo drivers after updating and I have the latest Trackpaad/trackpoint drivers.  I want to use the track point but not the touchpad.  When I go into settings and choose either "Classic Trackpoint" or "Trackpoint Only", the buttons on the trackpad do not work.  Help, Please.
 
Jim
 
 
Moderator comment: Model added to subject for clarity.

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I just got my new ThinkPad T440s, and I'm having some difficulties getting the Trackpoint to work properly. Whenever I power up the system, the Trackpoint is responsive for a minute or so and then completely stops working, while the touchpad works just fine. I have tried re-installing/ updating the Ultranav driver, but no luck. I have also tried a complete factory restore, and the problem remains.  I noticed that when I don't have the Ultranav driver installed, the trackpoint works a little while longer but then gets a bit crazy. By that I mean moving the cursor using either touchpad or trackpoint somehow ends up opening shortcuts, moving icons or the taskbar, etc. It's hard to explain, but it's like the cursor moves all over the screen rapidly "left-clicking" and "right-clicking" all over the place.  It's strange that when I'm going through the Windows installation prompts, the trackpoint seemed to work just fine. This and the fact that it works for a minute upon start-up make me think it's a software issue.  Does anyone have any suggestions that I could try? I haven't tried doing anything in the BIOS, if there's something that could be done. Any help would be greatly appreciated!

Answer:T440s Trackpoint problems

Hi zorero, You can check in the bios if the trackpoint is enabled but if it works sometimes it might be anyway. you should try to remove the keyboard, unplug the trackpad and replug it.It can be just just a connection problem where the plug is not properly attached to the motherboard. There is the link to the Hardware Maintenance Manual where you can find how to remove the keyboard: http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/t440s_hmm_en_sp40a25360_01.pdf Hope that helps, Vince.





__________________________________________________________________________________Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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Hi, I'm setting up my new thinkpad t440s and I cannot get my trackpoint to work.  It does not respond and in my mouse properties/thinkpad section, the Touchpad is clearly enabled, but the Trackpoint options are all greyed out.  In the pointing options dropdown, I can only see the option to 'Use TouchPad only.'  I strongly prefer the Trackpoint to the Touchpad and would prefer it if possible. I currently have Synaptics pointing device driver version 18.0.7.109, the most recent version.  I've tried rolling back to previous versions and this issue still persists.  I also have gone into BIOS and disabled and re-enabled the Trackpoint in boot settings. Unfortunately, since this is a work machine, I do NOT have the capability to remove the keyboard or replace parts.  Any ideas at all would be greatly appreciated.

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We are starting to Roll out the T440s laptop. We are running into issues with the Trackpad like everyone else. It appears that if I want to use the Right-Click button in the upper corner I can only do so if I am using the Trackpoint. If I use the trackpad and try to Right-Click in the upper corner it does nothing. If I use the lower corner it works 50% of the time.If I use the Trackpoint and the upper right corner it works. However if I use the lower right it does not. Is there a way to change the behavior of the Trackpad/point so that I can use either the upper right and lower right at all times?It's going to be a pain to train users to use only the bottom or top depending on if they are using the Trackpad/Point.Thanks!

Answer:T440s Top Right-Click only works with TrackPoint

Hello.
 
I initially had this experience with my first Clickpad equipped machine, which was a T440s, and since I am a die-hard TrackPoint enthusiast, I simply disabled the touchpad in BIOS. It worked fine like that for me, but when I got my Helix, I decided to tinker with it for it to better suit my needs, and what I did was to make the right click areas bigger in the UltraNav config utility (Control Panel -> Mouse -> ThinkPad tab), and select Large in the button size.
 
After I did this, my whole experience of the Clickpad changed to the better, so I've enabled the touchpad again on my T440s, and the device is just superb to work on now. Sometimes I actually find myself using the touchpad, tapping (two finger tap for right click) and gestures specially, which I hardly ever do on my older ThinkPads.
 
Screenshot of my settings.
ThinkPad Mouse config
 
See if this helps you out.

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My T440s, for some while now, has been experiencing severe problems in both its clickpad and Trackpoint. I have installed both of the latest drivers on Lenovo's website, but to no avail. UltraNav installs completely fine. The other Synaptics driver doesn't seem to recognize the trackpad/trackpoint however.  Nevertheless, I don't even see a "Thinkpad" tab under "Mouse" in the Control Panel, which was previously there.  The touchpad doesn't work at all; the trackpoint will move on booting, but when clicking, it suddenly goes haywire, moves/clicks randomly into the left corner of the screen, and then freezes. Clicking on the clickpad seems to work, however. Is this a software or a hardware issue? And how can I resolve it?

Answer:T440s Clickpad & Trackpoint almost completely nonfunctional

Okay, I got the touchpad/trackpoint working by uninstalling everything Lenovo and installing an old (version 16 something) generic Synaptics driver. There's no middle-click/scroll nor gestures, but I guess that I'll have to live with it until a better solution presents itself.

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I've posted a description of my issue here: https://bbs.archlinux.org/viewtopic.php?pid=1395665 I've got pastebin links to various log files and the output of some diagnostic commands in the above post. In short, I've had my T440s since November, and it's been working just fine. About 5 days ago, after resuming from a suspend, my trackpoint and trackpad no longer work, though the keyboard works fine. I've removed the keyboard to see if I could access the connector to the motherboard, but it's not reachable from behind the keyboard. I then tried to remove the back panel, but it is a complete pain in the rear to remove. I've been going at it for about 40 minutes now, and I still can't get the panel to come apart from the front corners of the laptop. Additionally, after looking at some photos online, it seems like I won't be able to access the connection between the trackpad and the motherboard anyway without even further disassembling it, which I'm not sure I'm comfortable with. Does anyone see anything in the log files I linked in my post to the Arch BBS, or have any advice as to what I could do?

Answer:T440s Clickpad+Trackpoint completely nonfunctional

Update: I've tried updating the BIOS, this did not fix my issue. I've also checked the connection behind the keyboard for the trackpoint, and while I wasn't able to fully disconnect and reconnect the keyboard (for some reason what I see differs from the hardware maintenance manual), the connection seems fine, and it's below the keyboard's connector, so I don't know how it could've come undone. Also, it seems very strange that both the trackpad and trackpoint would stop working at the same time- aren't they on different connectors? It almost seems like I hit some sort of non-obvious hardware disable hotkey-combo for the trackpad/point (NOT in the BIOS- I've checked there a million times. Both trackpoint and pad are enabled). But none of my fn keys toggle it. Anyone have any ideas? I'm really getting annoyed that such an expensive laptop is having issues like this.

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Got a T440s Touch. Trackpad looks fine but the left side is slightly tilted compared to the right. Clicking the buttons at the bottom work and the right TrackPoint button at the top of the tochpad works, as does the centre scroll button, but the left one doesn't. The left button doesn't seem to click - can this be fixed easily? Have tried playing around with drivers, blowing compressed air into the trackpad, updating BIOS, enabling/disabling TrackPoint in the BIOS but all to no avail. Any ideas? If the worst comes to the worst I have an L540 - can I swap the trackpads over?

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I soley use trackpoint and turn off the lower touchpad part.The problem for me is that when I intend to press the left button, my habitactually makes me press the left edge of the middle button part. To me, the middle button part is too big and l'd like to change it.Is is possible to do that by editing the registry or hidden setting ofthe synaptics driver?  

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After some recent UltraNav driver updates I have lost cursor and use of the trackpad and trackpoint. The yellow triangle shows up in device manager as the drivers cannot identify the hardware. I've tried uninstall/reinstall and rolling back to older drivers to no avail. This happened originally after an update on 1/26. I had to uninstall drivers, cleaned registrty keys, ran windows update, ran TVSU to reinstall drivers and that worked for a week. Then another update pushed on 2/9 knocked out the Trackpad again.  The device in enabled in both the control panel and BIOS. Disable/Reboot/Enable did not work. Rollback of drivers to 2 or 3 previous versions did not work. Thankfully I have the touch screen or my 15 month old T440 would be entirely useless. Anyone have similar issues and/or solution?? 













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Answer:T440s UltraNav Trackpad and Trackpoint stopped working and no cursor

External USB mouse works fine but as soon as I unplug the USB mouse the cursor disappears. It appears the computer does not even recognize there is a touchpad.  Please help!!

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Like many people, my T440s trackpad and trackpoint stopped working for no apparent reason. There is no cursor at all on my system unless I plus in an external mouse. I've spent countless hours trying to fix this problem to no avail. Trackpoint and trackpad are enabled in bios, drivers are fine. I've been using an external mouse, which is annoying but workable at home. But now I'm about to go travelling and need the basic functionality of a built in pointing device.
 
Having just spent another hour perusing various threads here and elsewhere, it seems there is still no reliable fix for this issue years after originally reported to Lenovo. So, after a decade of using Thinkpads, I'm about to ditch them and buy a Mac. The decline in this brand's quality is shocking.
 
This post is my last-ditch attempt to find a solution. I'm not optimistic, but if anyone has any suggestions or ideas beyond the usual, please let me know. Thanks.
 
Moderator edit: Added detail to subject

Answer:Time to get a mac? Last-ditch attempt to get T440s trackpad and trackpoint working

Guess I have my answer.... What a profound dissapointment that Lenovo cares so little about the quality of their products to not even bother addressing such a fundamental and seemingly quite common problem.

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Hi, Obviously not able to open these critters up. I have a new T440s that I would like to transfer my programs and data to.  Is there a program out there that can do this without having to pull out the hard drive to image? My current one has Windows 8.1. The new one has Windows 7 with the Windows 8.1 recovery discs.  Issue is, I believe that the Windows license is tied to the hardware?  Therefore I would have to make a recovery disc set of Windows 7.....then use the Windows 8.1 recovery discs then move my programs and data over.  Windows Easy Transfer does not look like it can do the best job. I thought about bringing it to the store for them to swap the drives but then worried alot about the whole licensing issue.  (not to mention the possible loss of my warranty) Unless if it is done professional and the license could be stripped out of the existing drive and new drive moved to new machine....perhaps a way to get the license keys from the new system somehow. Thanks in advance.

Answer:T440S to T440s - program and data transfer, OS licensing issue

Hello.
 
If you look at the bottom of the machines, and they both have the Windows 8 sticker, your machines are licenced and the product key is embedded in the BIOS.
 
You can use this program: ProduKey to view and write down your keys, but if you use either the Recovery disks or a WIndows 8 Pro retail DVD to reinstall Windows, your key will be picked up automatically by the installation.
 
For migration of your files, programs and settings, you could simply clone your current WIndows 8.1 installation onto the new drive using, assuming your installation is UEFI and thus your HD is GPT partitioned, Macrium Reflect, which many users here have had a good experience with. That would save you time from having to reinstall Windows on the new machine as well and all you'd have to do is to enter the embedded Windows key of your new machine to activate it.
 
Macrium Reflect
 
That's at least one suggestion, but there are many ways to go about this.
 
Hope this helps.
 
Cheers!

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After installing the latest Win10 and Lenovo updates (about 2 weeks ago) on my T440s the trackpoint buttons no longer work. They worked prior to the updates. I have made sure that trackpoint is enabled in BIOS, I have installed and reinstalled the lastest driver and Ultranav software. But nothing seems to fix the problem.  I tried to go back to prev driver, but unforunately when I reinstalled the driver it over wrote the previous driver that did work.  Interestingly the screen on the new UltraNav app does not reflect the proper button placement for my T440s. I have looked on the internet for about a week for solutions, and I've tried everything that seemed logical... nothing has solved the problem. Thanks for any help...

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I have an odd problem.  When I bootup to the login screen, the mouse is disabled.  I can use the keyboard just fine, but I can't move the mouse at all.  It's more of an annoyance than anything, but if anyone knows how to enable the mouse at startup, I would greatly appreciate it. Thanks for your help,--sam

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Hi all! The new s430 just arrived, containing some annoying problems :/ . One of them is the following: The Touchpad and the Trackpoint are not working at all. I can t de/activate them in the Win7-system-control. The drivers are up-to-date. Could it be a driver/software-problem? Greetings,Bvbnudel   

Answer:No Touchpad and Trackpoint

Hi Bvbnudel, Touchpad and Trackpoint are indeed different components, there is a little chance that will fail altogether. I would suggest re-install UltraNav driver and check with antivirus programs. For further assistance, please kindly contact local lenovo.UltraNav driver for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit) and XP (32-bit, 64-bit) - ThinkPadhttp://support.lenovo.com/en_US/downloads/detail.page?DocID=DS019164Worldwide Support Center phone list for ThinkPad, ThinkCentre and ThinkStation systemshttp://support.lenovo.com/en_US/detail.page?DocID=PD008370Fred





T61 + X201i

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E420S, Cannot get either to work. Cannot enable trackpoint or touchpad in UltraNav.

Answer:Trackpoint and Touchpad

Hi, ezedoh
 
The first thing I would recommend is the removal of the UltraNav driver from the system. This is best accomplished by using an external mouse to navigate the system. To uninstall the UltraNav driver, open the Start menu and type Device Managerinto the Search box, and then press Enter. Once here, double click on Mouse and other pointing devices, and then right-click on the UltraNav device. Naviage to the Driver tab and select Uninstall... from the bottom of the window. Follow the prompts to uninstall and then restart when prompted by Windows. Windows should install a generic driver for controlling the mouse. This should reinstate the touchpad to working order. If not, then continue using an external mouse for now. 
 
Once the UltraNav driver has been removed, I would recommend trying to use the standard Synaptics driver found here. Synaptics is the company that develops the UltraNav software, so there should be no loss of compatibility/features. I have witnessed several cases where this driver has helped others with mouse issues, so it may help yours as well.
 
Hope it helps,
Adam





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OK, T60 Notebook and suddenly the TrackPoint and TouchPad stopped working.  I checked under the ThinkVantage tools and they are enabled.  I checked in the BIOS and the device(s) are enabled there as well.  I've had a TouchPad go bad before but the TrackPoint still worked.  Kinda strange both would go down at the same time.  So, in short: 1.  Has anyone out there experienced this and if so, how did you fix it?2.  Does anyone have the part number for a replacement TouchPad (I've searched the site and could find dang near everything else, but the TouchPad) TIA! 

Answer:TouchPad and TrackPoint

They're integrated parts of the palm rest. A cable connects all integrated parts of the palm rest to the machine. So I guess the cable isn't plugged in firmly enough. Remove the palm rest according to the hardware manual and check. If the cable has no problem, contact Lenovo to ask for a replacement palm rest.





RockwillThinkPad T61p 6459A12

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I bought a new T61 Thinkpad recently. From the begining I have been having problems with the trackpoint and touchpad mouse. At a time only one works and it is mostly the touchpad. I checked the BIOS setting and it is at automatic for both touchpad and trackpoint. Sometimes even the touchpad does not work. I have to restart the laptop couple of times for something to work. I have tried disabling touchpad in BIOS and end up not having the trackpoint also not work.In the thinkvantage productivity center it says that ultranav is not installed and I downloaded the ultranav update from lenovo website and installed it. Still the trackpoint does not work.I love the trackpoint and I hope some one can help me figure out what is happening.thanks

Answer:T61 trackpoint and touchpad mouse

Same problem..also wish the T61 came with SOME directions for simple functions.  Hope someone replies. Also have trouble getting fonts on certain websites to be of a more readable size.

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Heads up to potential buyers.  The X300 trackpoint and touchpad are not fully functional when used with Adobe Illustrator, Adobe Photoshop, MS Access, Remote Desktop, and other mainstream applications.  This is true for both XP and Windows OS.  The built-in pointing devices operate like a mouse without a wheel - you can point and click, but you cannot scroll.  This has been a known problem since June of 2008, and has been brought to the attention of this forum numerous times without resulting in any known action by Lenovo.WFaz

Answer:Touchpad/Trackpoint Warning

Lenovo released a newer version of the UltraNav driver that shows applicability to every Thinkpad except the one I own.  Has anyone tried the driver version 11.1.21.0 (released in August 08) on the X300?  The one installed on my X300 is version 7.0.1602.5 - this one is shown as being the latest UltraNav driver for the X300 in the Lenovo (lack of) Support website.

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I have a Lenovo T420s.  I bought it in May 2011 so it came with the Touchpad/Trackpoint driver version 15.2.14.0 (6hgx35ww.zip), which is the one also known for its massive memory leak. In any case, with that driver I am able to use the Trackpoint to navigate somewhere on the screen and immediately use the Touchpad if necessary. I do that a lot - I use the Trackpoint to quickly get somewhere on the screen, and then switch to the Touchpad for finer navigation (e.g. to look for something in Explorer, click on a link somewhere, etc). Every version since that verison has not worked the same.  I am now using 15.3.16.1 which doesn't have any memory leaks.  As soon as I touch the Trackpoint, the Touchpad becomes unresponsive to touch for about 1.5 seconds.  Try it.  Put your left pointer finger on the Trackpoint and move the mouse around.  Right as you lift your finger, use your right pointer finger on the Touchpad and see if it responds. It doesn't - you have to lift your finger and put it down again for it to register your touch.  Previously it would register your finger touch on the Touchpad right away. I'm almost tempted to switch back and deal with the memory leaks!  It makes such a difference with speed of navigation. Anyone else have a similar experience?   

Answer:Touchpad/Trackpoint weirdness 15.3.16.1

By the way, I know that JameZ has posted a few times related to the UltraNav drivers so I am hoping he will step into this thread and see if he's able to duplicate my finding  

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I've had this laptop since yesterday, and all was fine until I started using my Wacom graphics tablet... the tablet itself works perfectly but the Touchpad and Trackpoint seem to have switched off completely [the Touchpad buttons don't work either].Have I switched them off somehow, is it related to using the Wacom? Other similar questions online mention altering settings in Mouse > UltraNav, but this doesn't exist for me. Thinkpad Edge E530cWindows 7 ProEverything should be default settings because I haven't had it long enough to change anything!Makes no difference if on battery or plugged inNo error messages appeared. Any help much appreciated! KtP

Answer:How have I switched off Touchpad & Trackpoint?

http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-67226install the above software. Also check in the Device Manager under Control Panel-> System. Make sure that you have the Ultranav trackpoint and trackpad detected, and there is no yellow exclamation mark.

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hello,my touchpad and my trackpoint does not work I opened my thinkpad edge 15 and I saw that the flat cable was very damaging is it AC or other chause and where can I find this flat cable?thank fireoc

Answer:my touchpad and trackpoint is not working

up

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Neither Touchpad/TrackPoint are working on my R60. I was using it fine about 2 hours ago. Then I drove home when it was in sleep mode, and since it hasn't worked. I have tried to install the latest drivers from System Update under the blue button and also from Lenovo and still didn't work. When I go to check and make sure they are enabled all I get is this:UltraNav has been disabled in BIOS.So when I go to BIOS, it says that it is automatic. There are only 2 options for them. Automatic and Disabled. So what the heck is going on here?Thanks,Mac

Answer:Touchpad/TrackPoint NOT Working R60

Welcome to the forum! Try reverting BIOS to default settings (F9 once you enter it and F10 to save and exit) to see whether that changes anything. Good luck and let us know.

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Hello all,I just got my Thinkpad T420 two weeks ago. Solid laptop overall, but recently I have some problems with my touchpad and trackpoint. There is a big movemental gap of the cursor when using trackpoint, and the touchpad is unusable. This happened once last week but then it disappeared after I disabled and then re-enabled trackpoint/touchpad, changing sensivity... Yesterday it happened again and this time it wont disappear after applying the same method. I tried updating the drivers, as well as reset BIOS (boot to BIOS -> F9 -> save) but none helped. I'm dualbooting windows 7 & arch linux, and the problem is present on both of the operating systems. This is really frustrating. Can someone please give me some suggestions what I could do to get rid of this annoying bug.Thanks very much.

Answer:touchpad & trackpoint problems

Not sure what a "movemental gap" is...Maybe consider posting a video?

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Recently I've been having an issue with both my trackpoint and touchpad. sometimes one works and other times the other works. from time to time they both work. it seems to switch when i pull up a new website or open a program. if one works before i open the program then the other will work after i open it. the buttons are the same way as well.. if one set works then the other doesn't but they don't correspond to which pointing device is working.. its kind of random.

Answer:Trackpoint & Touchpad problem

I have just starting having the same problems as well.  It's driving me nuts.  I thought my laptop was crapping out.  Anyone have any ideas what's going on?  I also had the trackpoint touchpad go south on a HP N6400, though in all cases, the Synaptic driver thinks everything is hunkydorey.  I've updated drivers, tried everything.   Whole reason I have a Lenovo is for the trackpoint and if it's going to stop working, then will start looking at a new laptop.





AK

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I suddenly find that both the trackpoint and touchpad are not functioning. they are set to Automatic in the BIOS but the UltraNav shows them grayed out.History:I had recently installed the system update "systemupdate314-2008-5-15.exe" when I had this problem (the key board also had stopped responding). The problem persisted but got rectified after a few restarts. But it now recurs again (though the keyboard is fine now). I also had recently removed the palmrest and tightened the touchpad connection when it had stopped working. It was fine till recently.Can you please suggest a remedy..

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I have a problem with my R61. I can not inactivate the trackpoint nor the touchpad, as it should be in the Productivity centre. Once opened the window, I can click on the "inactivate" button, but is does not change anything. So therefore always the trackpoint and the touchpad are both active, which can be sometimes a disadvantage Thank you for any help.

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Hi there, I've been using a T400 for around a year now. Previously, I could move the trackpoint and the touchpad at the same time (left hand on the trackpoint and right hand on the touchpad). I reformated, installed the drivers for both, and now if I am using the trackpoint and try to move the touchpad at the same time, there is about a 2 second delay before I get any movement from the touchpad. Any ideas? It is a really big annoyance because even if I am using the track point and stop moving it, and then immediately try and move the touchpad there is still a second where no movement happens, and I have to lift my finger and put it back down on the touchpad before the cursor moves. Thanks,-Ben

Answer:Using Touchpad and Trackpoint simultaneously.

I use the trackpoint and usually have both pad and trackpoint turned on.  Normally, i would have my palm resting on the pad while using the trackpoint.  If the pad reacted to my touch while i'm using the trackpoint, it would be quite annoying because the mouse would move unintentionally.  having approx 1-2 sec delay fixes the problem of unintentional movement.   So I thought it was supposed to work that way...

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Hello, I've bought new ThinkPad t540p recently. I've never used Trackpoint before and found it is very useful. But one thing breaks my happiness about Trackpoint. It's terrible clicking on touchpad.As I know it's common problem. But when I deleted Ultranav drivers and my Windows started using default drivers, I've realized that Trackpoint cursor pointing + Touchpad tap-to-click performance are best of breed. Unfortunately, I've lost scrolling and gestures.Is it possible to configure the same behaviour (Trackpoint cursor pointing + Touchpad tap-to-click) on Ultranav drivers or not? Thank you.

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Hi, I recently disassembled my Thinkpad W520 to clean out the fan and check a few things on the motherboard and when I put it back together both the trackpoint and touchpads have stopped working.  The trackpoint is attached to the motherboard at the same connector as the keyboard which works fine and I was very careful with static, dust, etc when I dissambled everything so I don't really see how anything could have gotten damaged.  First time I turned it back on the trackpoint worked fine but I had forgotten to plug the CMOS battery back in and when I went back and did that it stopped working.  Not sure about the touchpad, I dont use it much so didn't check it at first.  So far my attempts to uninstall/reinstall the drivers haven't helped.  The touchpad's no longer recognised in device manager but the mouse and keyboard are (and nothing's turned off in the BIOS either).  Is this just a sign of a bad motherboard or am I missing something easier to fix here?  Up until this point everything worked fine other than some USB issues which were do to a physical connetion problem.  It seems strange that the keyboard is ok but the mice dont work. Anyone have any  advice or suggestions?
 
 
Moderator comment: Subject edited for clarity - model added.

Answer:trackpoint and touchpad problems - W520

Hello S_Zahara, Motherboards are the most sensitive and delicate part of the computer. It may be possible that when you removed the CMOS Battery, that may have changed some settings in the bios. Make sure the trackpad is enabled in your bios settings. Also, to make sure the CMOS battery is getting a full charge, leave your computer on for 24 hours. If the problem still persists, I would reseat the track pad to the motherboard. Hope that helps.





A+ Certified

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I want to disable both TrackPoint and TouchPad at the same time, but UltraNav allows only one or the other to be disabled, not both simultaneously. There does not appear to be any way to disable them in the E320 bios settings. How do I do this?

Answer:E320: Disabling both TrackPoint & TouchPad

I have the same problem, did you find a way to disable both?

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So the X240 finally has something I've wanted in my X220 since the start, a higher resolution screen...
 
But what's got me thinking is that new touchpad, more importantly the buttons for the trackpoint are not physical buttons!
 
I don't use the buttonless clickpad of my X220, its been disabled since day one, I use the trackpoint and its buttons exclusively... Now I'm worried how these "buttons" will work and respond in the X240... When I'm surfing the net I usually have my thumb on the left click button, and press it when i need to... I can't see that working well on this new setup!
 
Has Lenovo used this touchpad style on any other thinkpad yet?

Answer:X240 touchpad/trackpoint thoughts.

This same type of clickpad is used on T431s, which has been shipping for several months now.

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hi all, i can't see touchpad /trackpoint in device manager (win7, winxp) on my SL300, so i can't install driver...any idea how to solve it? thanksm.

Answer:SL300 - touchpad / trackpoint problem

hey mtks,i would recommend going to http://support.lenovo.com to download and install your touchpad/trackpoint drivers.





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Hi! I have an E460 laptop, on which I'm dual booting Windows 10 Pro and Manjaro Linux (basically Arch Linux) with Linux kernel 4.5.2. Having the same problem that people discuss in the E460 Keys repeating when pressed for 3 seconds thread, I have been bumping my bios to 1.13, 1.16, and yesterday, to bios 1.17, to see if the problem had been resolved. With the 1.17 bios update, my touchpad and trackpoint stopped working in Linux (In Windows they work fine). They do not even show up in /dev/input, and there is no mention of either of them in dmesg, journalctl, /var/log/Xorg.0.log, or anywhere. The touchpad and stick worked fine in bios 1.13 and 1.16, so I'm thinking there is some regression in 1.17. Is anyone else experiencing this? Can Lenovo confirm whether there is a problem?  

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Hello, I have bought a thinkpad l412 in january and suddenly the touchpad & trackpoint are not working. I've have tested under Win7 and Linux both are not working. On win7 when I press fn+f8 an alert appear and say that my ultranav driver is not installed. When I check in bios -> config -> keyboard / mouse -> there is nothing about ultranav or trackpad. Thanks for your help.

Answer:L412 - Touchpad & trackpoint not working

Hi and welcome to the forum m0g,

Check the internal cable and verify it's in place, if so, try reseating it, you can find keyboard and palmrest's removal instructions in the HMM or at lenovo's service video website.
 
Sometimes putting BIOS configuration to default values also helps.

Keep us updated.





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My left button, both on the trackpoint and touchpad does not respond. I've been forced to use a USB wired mouse to get the left click to work.I did try an MS wireless mouse in the USB port, that doesn't work either.





When the well is dry, we'll all know the value of water.

Answer:Left button, trackpoint and touchpad

I find it difficult to believe not one reply, nada, zip, nothing. I would expect at least one reply to my question from Lenovo. Difficult working without the left tracking button not working and the left touchpad button not working button. Neither of which works. Do I need factory service or what?  





When the well is dry, we'll all know the value of water.

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So I have an Thinkpad Edge E520 and for some reason my touchpad and trackpoint stopped working completely last week. I have a wireless mouse, which I am still able to use, but I want to still be able to use my trackpoint and touchpad. When I go to the device manager for the mouse, I see that my laptop doesnt have the Ultranav thing anymore, and when I try to install the driver on my laptop, it still does not show. Another problem I have had with my laptop which may be in relation to this is that my keyboard is acting strange. It will work for a while, but it will then stop working. If i put the laptop to sleep, then wake it up, it will work again for a few more minutes then will stop. I have attempted to restore my computer to factory settings, but the problems still occur. Has anyone else had this problem?

Answer:E520 touchpad and trackpoint not working!

do you have warranty still?

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Hello: Has anyone experienced problems with their Navpads or Trackpoint after the notebook exits hibernation?  Keyboard and all functions work execpt for the touchpad and the trackpoint.  I have to restar the notebook to regain operation of either.   This started to happen shortly after I reinstalled the OS from the recovery partition and updated all the drivers.   ThinkPad UltraNav Driver   Version 16.1.1.0ThinkPad UltraNav Utility    Version  2.13.0 My unit does have the fingerprint reader, if that matters. Thanks,Claude





T520 Core i5-2540M (2.60GZH) - 500GB SSD - 8.0GB - Blu-Ray - FHD

Answer:T520 - Touchpad and Trackpoint Inop

Hi chl,
 
Since you updated the drivers and it's still causing the problem you can also try uninstalling them and then downloading the latest versions again; this sometimes solves the issue. 
 
Let me know if that helps!
 
Ed





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Hi, I have a computer where the both the touchpad and trackpoint just stopped working. I can see it in the device manager, and it says it is working, but I get no response. If I look in the mouse options, I can see that the touchpad stands as activated, but at the same time it is grayed out. I can't deactivate it. The trackpoint is completely deactivated and grayed out. I have tried to remove the device and see is Windows reinstall it properly.I have downloaded and installed the latest driver fro both Lenovos supportsite and Synaptics.All so I tried to go into safemode. All the above with no success. I can plug in an USB mouse, and it will work fine. I need some help on what I can try, so I can get this to work.

Answer:Touchpad and trackpoint not working on an E530

Hi, Mhystique
 
There is a BIOS update that was released about two weeks ago that may be able to help the issue. This update can be found here. If that does not work, then the issue is likely hardware and the TouchPad will probably need to be replaced.
 
Best of luck. Let me know how it goes,Adam





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Hi all, I purchased a T61 back in the early part of 2008, I suppose it's been 7-8 months.  Overall I've been very pleased with the unit, but I currently have a couple of quirks: Since the very beginning, upon startup my T61 will intermittantly not recognize the Trackpoint, touchpad, sometimes both, and very very occaisionally the keyboard.   For the most part it's fine, but when it acts up I have to reboot 1-3 times for everything to work.  My other problem is recent, within the last month.  Battery life has always been good until this point.  I was fiddling with the power management settings and came across the Battery Maintenance feature and performed a battery reset - ever since battery information claims my battery can store 11% of it's full charge capacity and it will last at most 15 minutes.  I don't mind having to replace a battery every so often, it's the nature of anything battery powered, but it seems from my perspective that the battery reset *caused* my battery life problem./ Any comments, constructive criticism, or encouraging words are appreciated.  Thanks, Joseph





--There is no mechanical problem so difficult that it cannot be solved by brute strength and ignorance.

Answer:T61, battery and Trackpoint/touchpad quirks.

Regarding touchpad and trackpoint try installing the lastest drivers from the site. regarding battery click on Fn+F3 and click on manage settings and select battery information and see the condition of battery if  it says good then try different options in Fn+F5 like enery-star or maximum battery life.if  it says its not ok contact the support and get it replaced if it is under warrenty.

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since i've gotten my x201 i've been pretty happy with it. the only problem i've had with it is scrolling. on some applications such as itunes and AIM the program doesn't scroll. i've read a few entries saying that i have to modify the tp4table.dat file and it does work.my question is why is this necessary when other laptops don't need to do this. is this because synaptics drivers do not support scrolling in those applications yet? also how often does lenovo release new drivers to update support for more programs

Answer:scrolling problem with touchpad/trackpoint

Hello keviinf,modify the tp4table.dat file is the one way, updating the ultra nav drivers could help also.Please reboot your system after editing the tp4table.dat file.Otherwise it won´t work.I did some tweaks on my both systems too. Like enabling horizontal scrolling in Firefox.
 
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Ultranav-does-not-scroll-horizontally-in-fi...
 
Edit: link inserted

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Hi all Can anyone help me diagnose a problem I'm having with a friends T410. The trackpoint and touchpad buttons have stopped working (both left and right click). I am forced to use the laptop with an external mouse. The trackpad and touchpoint themselves both work just can't click anything, I have tried uninstalling drivers and re-installing but that hasn't helped, have also run Hirens boot cd - Mini XP mode and the buttons don't work there either. Sounds like a hardware issue to me but would like a second opinion before I start pulling it apart! Many thanks Chris

Answer:Touchpad and Trackpoint buttons not working

Hi whitehouse87,
  Welcome to Lenovo Community! And happy to have you again.
 
As I understand that you are facing issue with Touchpad & Trackpoint buttons are not working in T410.
You have tried almost everything & I don't think so its related to software or drivers. You can check without drivers once whether clicks are working or not. Else its a hardware issue for sure
 
I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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Hi,My x220 4290's touchpad, trackpoint, and touchpad buttons and trackpoint buttons refuse to work. I'm having to use a USB mouse for the time being. I've tried to update the synaptics driver to the latest one which unfortunately hasn't helped. At the moment the system runs Windows 10 (has been for the last few months) with the latest BIOS installed. The touchpad and trackpoint don't even show up in device manager where they used to show.I opened the system up to check if the ribbon cable for the touchpad and the keyboard were both seated correctly. Reseating didn't help. Does this spell the end to my x220? Is there any way to fix this? Many Thanks, Saajan













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Answer:X220 Touchpad and Trackpoint not working

Hi and welcome, Saajan_BHave you installed Lenovo Power Management Driver and this UltraNav Driver?http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x22...

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I have a T60 8743, Windows 7 Ultimate. I replaced the touchpad and I am trying to use now both my trackpoint and touchpad, but the latest sofware dowloads and driver downloads from Lenovo are not talking to the hardware. Key points: 1. I see the trackpoint and touchpad enabled in the Bios Setup 2. When I download the ultranav driver, and utility software, no problems for 32bit Windows 7 For what ever reason, in device manager, the harware does not show up. I am looking for som help!

Answer:T60 Trackpoint and Touchpad Driver Problems

[Edited to fix a typo.  AG]
Hello,
 
Does the devices show up in the Device Manager (filename: DEVMGMT.MSC), even as unrecognized devices?
 
Regards,
 
Aryeh Goretsky
 

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Just received my T400s and I want to know how I can disable the TrackPoint and/or touchpad, since it comes in handy when typing. Thanks in advance!

Answer:Disable TrackPoint and touchpad on T400s

On my T500, I open the Control Panel, open Mouse, select UtraNav tab and I am presented with buttons to select / unselect the TouchPad and TrackPoint.  See if that or something like it works on your T400, too. Strange no one told you this earlier.





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Hi, Finally I got my SL300 extremely fast and I'm very happy with it except for the Pointing devices. Both the Trackpoint and the touchpad are practically unusable because of their significant lag time. The Trackpoint reacts quickly but while moving it hops around jerking. It's like it will stick some times and then it hops and moves on. Otherwise the touchpad reacts much smoother but with a significant delay. If you move the finger left-right-left, I guess there's a delay of 500ms until the pointer arrives.I did notice this behaviour in Vista and XP (both original Recovery left-unchanged OS). I've noticed that this behaviour does not when you're in the Recovery menu while booting from the Recovery CD until the OS gets installed. Hope Lenovo/Alps will fix the drivers.Why didn't you choose the Synaptics pointing devices like in the SL400/SL500? 

Answer:SL300 Trackpoint & Touchpad unusable

What is the trick to overcome SL300 problems? Please show me your strategies that you had to take to overcome minor bugs encountered for the SL300. Thanks

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Have T520, Windows 7 64bit.Latest versions of Ultranav drivers and utility. Both TrackPoint and TouchPad are enabled in BIOS, however, TrackPoint is always disabled, and it shows as such in the Ultranav utility. If I disable TouchPad in BIOS and only enable TrackPoint in BIOS, then TrackPoint works fine, and only that shows enabled.If I disable TrackPoint in BIOS and only enable TouchPad in BIOS, then TouchPad works fine, and only that shows enabled.If I enable both in BIOS, then only TouchPad works, and only that shows enabled in Ultranav utilities, with the checkmark to enable TrackPoint grayed out. Doing Fn+F8 shows all three combinations of options, however, selecting both TouchPad and TrackPoint here does not do anything, and option always remains with Enable TouchPad only.Is there a way to use both TrackPoint and TouchPad? Why is TrackPoint always disabled if both are enabled in the BIOS? Other Thinkpads I've used never had this issue... Thanks.

Answer:T520 cannot enable both TrackPoint and TouchPad

Sorry for the bump... but this forum is popular and post gets buried pretty quickly... Has anyone experienced this before and have any ideas? BIOS and all drivers are up to date... Thanks.

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Hi there, I just changed my display-panel on the ThinkPad SL510 to a fullHD-Panel from the L520-Notebook.. It all worked perfectly and it's running brilliant. But after switching the panel my touchpad and trackpoint stopped working. The cables are all connected properly. Everything else is working, too. I've tried getting it to work on Windows and Linux. No chance on both. Linux at least recognizes the TrackPoint:# dmidecode[...]Handle 0x0021, DMI type 21, 7 bytesBuilt-in Pointing Device   Type: Track Point   Interface: PS/2   Buttons: 3[...] I've got the latest BIOS-Update on my SL510. I've tried resetting it to defaults. Didn't work. Removing the battery and reinitializing the BIOS didn't work, too.. I've no more ideas.. could you may help? Thanks a lot, Karim













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Answer:No TouchPad/TrackPoint after Panel-Switch

Hi AndroTux,
 
Have you tried updating the UltraNav driver?
 
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS019164
 
 





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Hi Folks, I am running a W540 with Windows 10.  The Trackpoint and Touchpad are not functional.  Any suggestions? TIA,SD

Answer:Trackpoint and touchpad not working in Windows 10

Is it showing in device manager? If so is it showing that there is a problem? Is the ultranav software working? If not you could try re-installing the ultranav software or rolling back the drivers if everything shows that it is fine. Good luck. 

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Recently got a new Carbon x1, and everything was working fine, but once I closed the laptop and when I woke it up neither TrackPoint nor touchpad was working. Reboots didn't help. Tried installing Synaptics drivers - it said there was no device for update. Device manager detects the touchpad as Microsoft mouse with corresponding drivers (screenshot attached).  Also tried installing update for TrackPoint from the drivers list, it said it needed a reboot to install, after reboot there was an error window that suggested trying once again, several times I saw this message.Anyone have this? Are there any possible solutions?(Searched on the forum, but the solutions were not for my case or didn't work)P.S. It would be kinda stupid for a $1500 laptop not to work because of a touchpad

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Hi, I've got this problem for a couple of days now, but I can't resolve it. I got this laptop since 2 weeks now, and everything worked fine, but all of the sudden I noticed my touchpad isn't working anymore. Already tried:Reinstalling the UltraNav driversPushing Fn+F8, as said in many cases, although this wasn't expected to work. I got aeroplane mode under Fn+F8.Opening the UltraNav settings, but I don't get the window as in this link. Instead I get this.Updating the BIOS.Check whether they might be disabled in the BIOS, but both the trackpoint and touchpad are enabled.Delete the device drivers and restart windows.Go to a previous recovery point on which it was known to work.Bring the windows back to factory settings, removing all files.So..But still: it doesn't work. Funny to see is that when I open the system tray icon setup, I can see the UltraNav tray icon and it says "TouchPad = Pointer, TrackPoint = Disabled". Could anybody help me with this?  Edit: while writing this message it mysteriously started working again after reinstalling Windows again and configuring the newest updates for Hotkey. Only now, this happened to me this afternoon as well, but it stopped working again after the external screen was detached and the usb of the wireless mouse was disconnected. Therefore I still post this message for it will probably happen again. Any help on how it could all have started? And more importantly: how it can be stopped?

Answer:W540: trackpoint and touchpad not working

Update:The touchpad worked fine untill this morning, when it stopped working again. This is becoming really annoying... Please fix this! Apparently this user is experiencing the same problem.

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My touchpad and trackpoint stopped working at the same time suddenly a few days ago. I tried re-installing the drivers but nothing happened. I looked up this forum and tried resetting BIOS to defaults. After doing this the trackpoint has started working but the touchpad still does not work. When I open the mouse properties in the control panel I get a message saying "Unable to connect to the Synaptics Pointing Device driver. If you have installed another PS/2 device please Uninstall the Synaptics driver. You then need to reinstall your pointing device driver for your external device again. Do you want to Uninstall the Synaptics driver now?"Is there something I can do to get the touchpad working?  

Answer:R60 - Weird touchpad and trackpoint problem

Have you tried physically disconnecting and then re-connecting the palmrest to the motherboard?
 
Is the touchpad enabled in BIOS?

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I am having problems with Trackpoint and the TouchPad.  I had to disable Trackpoint because it was constantly clicking and opening anything it was pointed at.  The TouchPad pointer will not click and open anything, though, oddly enough, it will work if the computer is placed in standby mode for a lengthy period of time. I have reinstalled the original OS and other software several times now, including reinstalling the latest ultra nav driver and have all the other latest updates (BIOS 1.45).   I find it unlikely that this is a Hardware problem, but I have not been able to fix it with the software reinstalls.   Could it be the SSD? Is anyone familiar with these type of anomalies?   Any ideas for a fix? W510 4318CTOQ820 @1.73Ghzwin7 64bitfactory installed128gb SSD12gb ram

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Hi, I have T61 - T9300. I had XP installed and it worked fine for some months, after that touchpad started to act strange. The right button didn't work, the left button worked as right. I installed and reinstalled the ultranav driver, but no difference. I decided to change the OS - Vista Ultimate - the same problem. I made some tests - If It turn off the Trackpoint, the Touchpad works fine. If I use USB mouse, it always works fine. Can someone help me? I can provide more information, if needed.Thanks!!!

Answer:Touchpad/Trackpoint strange problem

if you're not to sure run PC DOC for DOS MIGR-56222 or contact directly lenovo. Seems your palm rest is broken. cheers

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Hi, i have a Thinkpad T60 with dual boot Xubuntu 14.04 32bit and Windows 7 SP1 32bit.I have the same problem with all S.O., and i think it's an hardware problem. Randomply, the left button of trackpad don't work and it remains locked push! It's a big problem, because when this occours, the T60 isn't usable! Touchpad don't responding and if i use an usb mouse, it is as if you are pushing left key in continuation. If i rebot PC some times, it's work ok! Can you help me?Thanks!













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Answer:T60 trackpoint and touchpad work random!

Hello,
 
Just to confirm, this occurs under both Xubuntu and Windows 7?
 
If so, I would say carefully disconnect and reconnect the touchpad/keyboard assembly to verify it is not a connection problem, and if the problem still continues, to replace it with a new assembly.
 
Regards,
 
Aryeh Goretsky
 

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My boss has a Edge 15 laptop and her Touchpad nad Trackpoint stopped working for no apparent reason.  Is there a keybaord shotcut to enable these?  It is on automatic in the BIOS.  Pointer will not move at all with trackpoint and/or touchpad, works fine if i plug mouse into USB. Help please I am at a loss unless hardware failure.

Answer:Touchpad and Trackpoint stopped working

I have heard of this happening before and the cause was a cable that was not firmly connected under the palmrest.  Your best bet is to call Lenovo support and arrange to have the system sent back for repair.  If you're handy with such things, you could remove the palmrest and check to make sure that the ribbon cables are firmly seated onto the motherboard.

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 Hi to the forum.   I am a newly registered user of this forum but have been using Thinkpads for quite a while (T30, T43 and T61).   The T61  - 8891-CTO -  is rather old by now too and recently exhibited the 1 long and then short beeps and would not boot.   The GPU most likely overheated - a guess.    Following online hints I did manage to get the system back.   However, in the process something must have gone wrong and the Trackpoint/buttons and the Touchpad do not work anymore.  The BIOS does report them both as present and they are set to 'automatic'. Finding some mention of fuses on Thinkpad motherboards online I was wondering if there is a single fuse for both the Trackpoint/buttons and the Touchpad somewhere on the T61 motherboard and if so, could someone please point out where that fues is located? thanks, Anton

Answer:T61 trackpoint/mouse keys/touchpad

I would first try downloading new UltraNav drivers:
 
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS019164
 
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014080
 
Here is a link to all of your drivers:
 
http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-67853
 
Let me know if this helps.





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So, during the windows installer, no mouse. I couldn't see the pointer, neither the touchpad or trackpoint worked. I managed through using the keyboard, then once I got to the desktop I installed the "Synaptics ThinkPad UltraNav Driver for Windows 10 (64-bit) - ThinkPad" driver and rebooted. Still not working. I installed the thinkvantage system update, it detects no updates. I installed the service bridge. No updates. I then made a linux live USB that I use to install manjaro on all my laptops, yes everything worked out of the box on my previous x1 carbon. Touchpad doesn't work, xorg doesn't even recognize any touchpad present. Anyone else have this? Any solutions? This is actually my 2nd X1 carbon; the first works well but the mouse buttons are loose so Lenovo promised waived restocking and shipping with the purchase of a new order of equal or greater value; I ordered another one with plans to return the first one, because I really needed to keep it for work while I waited for the new one. The new one is actually flawless in terms of build, mouse buttons are solid, the CMOS battery is not loose and producing a rattling noise as it is in the first one, and the bottom cover doesn't have the clicking noise that so many are afflicted with. Really I'm willing to try anything to fix the touchpad.

Answer:New X1 Carbon, touchpad and trackpoint not working at all

Hi.
 
Just in case here it is a pointer to the Support site of the X1 Carbon.
https://support.lenovo.com/us/en/solutions/x1-carbon-help
 
I guess you have the 5th Gen, can you validate that?
 
What about the driver listed on the support site of the 5th Gen ? It seems to have some Synaptics driver and even some firmware update for it. Have you tried installing those ?
 
If you don't have the 5th Gen please specify the model to find the correct support site.
 
Regards

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All greetings! I from Russia, therefore am sorry for my bad English. On my X220 (4290RV4) the touchpad and trackpoint have ceased to work, but the keyboard and fpr works normally. I tried different versions of BIOS and drivers, reinstalled windows, but it is ineffectual

Answer:The touchpad and trackpoint don't work on X220

hey Solo,try removing the ultranav/mouse drivers from your unit via Device Manager.go to http://support.lenovo.com ; download the latest ultranav/mouse drivers for your unit and install.try again.





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i really want to quenstion myself why i chose thinkpad instead of an acer kind of notepad which is of just half price. my copy of x201i, has a very serious problem with the touchpad and trackpoint, but unfortunately on the irregular basis. intermittently, the touchpad can become very laggy, even when the computer is totally idle. the summary of the symptom is as follows: - touchpad is laggy, trackpoint is only a little bit less smooth compared to regular state (but still consider usable)- touchpad is deadly laggy, trackpoint becomes notably laggy too- after a while (on average less than 5 minutes), the problem automatically disappear- external mouse and keyboard function regularly all the time- cannot conclude in what situation the problem will occur and disappear, hence cannot replicate in a controlled way  and, i have tried the followings, none of it helps get rid of the problem - re-installed most of the drivers using System Update- uninstalled most of the drivers- reset the system back to factory state (win 7), without any additional software/driver/updates installed- re-setup the system using XP, the problem even occurred when i am still in the XP installation screen (the blue one).  i hesitate to go to the service centre because i know i am going to get nothing useful there, especially when i have difficulty in replicating the problem easily. so just try my luck here and hope someone can help me.

Answer:x201 laggy touchpad/trackpoint

Does it happen if you run on the battery only?

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Hi All, I am very upset as my new x61's TrackPoint and Touchpad Button are not working at all... This is my first Thinkpad Notebook. I really have no idea why is that? I have downloaded and installed the driver for Trackpoint and system reboots. And i update the drive from device manager. But the problem still existed.... I am so disappointed... Is there anyone have the same problem? Or can someone give me some help on this!??? By the way, i am using vista business version of OS.... Thanks J.

Answer:TrackPoint and touchpad button are not working, HELP~~~

Wowzer J, that sounds frustrating. It is odd if you have a brand new X61 that the TrackPoint is not working. Did you just buy it from Lenovo? What exactly do you mean by "not working at all"? Even if the Lenovo drivers are not working, Vista includes drivers which will enable you to use the TrackPoint. One of the tricky things abou the Lenovo software downloads is that many of them require you to download, double click the downloaded software to extract it, then navigate to the extracted software folder to run the setup.exe to install it. The TrackPoint drivers first extract to C:\DRIVERS\WIN\TRACKPT.V32. You have to go there to run setup.exe. I'm also assuming that you really have an X61 and mis-spoke when you mentioned Touchpad. The X61 does not have a touchpad.

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hello, i have problem with pointeri use thinkpad e440 and as you know, there is no additional click button for trackpoint.instead, clicking top-right side of touchpad act as right click, top-middle side of touchpad act as scroll.but in ubuntu, whole area of touchpad clicking work as left click. also, in windows 7, while using trackpoint, touching trackpad doesn't move pointerbut ubuntu doesnt support that.i tried disabling touchpad but clicking doesnt work at all i'm sorry about my poor english writing, i hope you guys can understand this and give some help

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GreetingsFirst time posting seeing if anyone else is having issues with the X1 Carbon trackpoint/touchpad freezing up on Windows 8.For me it is freezing up every 20min while I am using it, and also when I unplug the AC power.The mouse will freeze up but the keyboard works fine. Usually I am forced to reboot.A USB mouse will work fine during this freeze. I have tried installing all windows updates, Lenovo updates and even system recovery to a date when I didn't have issues but nothing seems to work. Anyone else have this issue?Its been very frustrating owning this x1, as I am on my second one after the first one died on me.      

Answer:X1 Carbon trackpoint/touchpad freezing

Hi, changuri
 
I would recommend trying to install the Synaptics base driver and see if that helps your issues. Synaptics is the company that produces the UltraNav driver for Lenovo, so there should not be any loss of functionality, but it tends to fix issues like this in my experience. This driver can be found here. Try downloading and installing that and see if it helps.
 
Best of luck,
Adam





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Sometimes, more often then helix is unplugged from power abapter, touhpad and trackpoint just stops warking at all. Keyboard working fine. Sometimes after about 30sseconds of tapping, mouse cursor moves a little, or touchpad "returns to live", but for about 3-5seconds, and then "dies" again.All drivers are updated from Lenovo site with their latest versions.OS doesnt matter, happends on windows 7 and windows 8 both. 

Answer:Helix touchpad/trackpoint problems

Hi, mr_Jack
 
I would recommend uninstalling the current driver and see if it is the driver that is causing the issue. This can be accomplished by navigating to Control Panel ? Device Manager. While in Device Manager, open the tree labelled Mice and other pointing devices. Right-click on the device and select Properties. Next, navigate to the Driver tab and click on Uninstall... at the bottom. This will uninstall the driver, which will allow Windows to install a generic driver. If the generic driver functions without issue, then I would recommend either trying to reinstall the UltraNav driver or giving the Synaptics base driver installed, which can be found here.
 
Hope it helps,
Adam





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T510: I had to fix the Yellow DC-Input which fell into the laptop. I removed the KB and KB bezel where the TouchPad sits. I did this using the Hardware Maintenance PDF from Lenovo. Now both the UltraNav pointer and pad do not work and are not recognized in device manger. The only way to get around is via a Microsoft USB Mouse. I am using the latest BIOS. I have tried disabling and rebooting, returning to automatic, uninstalling, taking out the battery and power cable, pressing the power switch for 10 seconds ? etc. etc. When I press Fn +F8 it tells me the driver is not installed, but Synaptics 16.2.19.9 is installed ?I checked both cables under magnification to see if they were damaged. I also looked at the sockets. No bent pins on any of the 4 parts.BTW: I have another T510 in the lab, also running Win 7 Pro 64bit. It works fine. I can connect or disconnect the MS USB mice ? nothing prevents Fn +F8 from working and both the pointer and pad work.I have searched the forum and the internet, nothing seems to work.Any ideas?













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Answer:T510 : Both TrackPoint and TouchPad not working.

Did you follow the instructions from the HMM? Page 50 of the file (not of your pdf reader!) P.S. in case you don't have it: HMM click me

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Thinkpad Yoga user here.  I'm having a problem when I wake my computer up from sleep (or sometimes on re-boot) the trackpoint and touchpad do not work.  The touch screen is still fine and if I plug in a USB mouse the cursor shows up then. This has been happening intermittently over the past 2 months or so, it is becomming more frequent. It usually requires a hard reboot (where I hold the power button until the machine turns off) before the trackpoint and touchpad come back.  Recently even this hasn't worked every time.  It has come to the point where, if I put my computer into sleep, there's probably a 75% chance the pointers won't work when I wake it up and that it will require multiple re-boots to get them back. I don't know if this is an issue with the synaptic drivers (I've updated them, reverted to older versions, uninstalled and reinstalled but the problem continues). Or maybe it is a hardware problem, I'm not sure. If anyone (preferably lenovo) has any suggestions on how to fix this, I wold be very appreciative. Thanks!

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I just upgraded my X301 to windows 7 and there doesn't seem to be a way to turn off the touch-pad. So, when I comfortably use my keyboard and trackpoint, I am constantly selecting things. The XP control panel interface had both separate sensitivity controls and the ability to turn the touchpad completely off. This doesn't exist in the Win7 ctrl panel and I can only find one driver suite for windows 7 on Lenovo's site. Any ideas?













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Answer:X301 Windows 7 Trackpoint and Touchpad

I should also mention Fn+F8 does nothing.

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Hello. I have brand new E431 with Windows 7 and I already encountered some trouble. Is there a way how to disable both touchpad and trackpoint? UltraNav driver does not allow to turn them off both and there is not any hotkey feature like Fn+F8 to control a touchpad on my notebook, or at least I did not find any yet.As you see, if aj disable touchpad, then I cannot manage trackpoint options and vice versa. However, disabled touchpad still reacts on press, so it can still cause errors when I type. Could you help me please? Or even better, is there a way to make a keyboard shortcut to such option? 

Answer:E431 - How to disable both touchpad and trackpoint

Hi,
 
Welcome to Lenovo Community Forums!
 
I doubt such a feature where you can disable both trackpoint and touchpad is not available. Try disabling touchpad in BIOS and see if it helps!
 
Best regards,
Mithun.





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Hi guys. As you know it's known issue. Almost for year my touchpad and trackpoint is not working. I tried everything. I tried installing old drivers, updated drivers everything.. It worked only first day i unboxed this laptop lol. Any solution for this?

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Hello!Please help me, I've tried uninstalling and installing the UltraNav drive without success.Block trackpoint, and even use a regular mouse.My problem is as follows:The Trackpoint cursor is moving alone. After disabling the trackpoint, I could use the touchpad for a normal time. Then the cursor touchpad is also moving alone. And the same happens with the mouse.Furthermore, the lower right touchpad button does not work as secondary click. Works just like the left, a standard button click. And sometimes not even working.Please help me! This is bothering others. I have to hold the trackpoint cursor to stop moving alone and to use normal mouse. Windows 8.1 64, ThinckPad Edge E430, core i5.Thank you!

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After using the ThinkPad Yoga 260 for about two weeks, both the trackpoint and touchpad are now unresponsive. I've tried updating the drivers, rolling back the drivers and uninstalling the drivers and installing the latest one. None of it works. I managed to get it working once with a BIOS update but as soon as I put it in sleep mode, both became unresponsive again. Under Mouse Porperties the TouchPad option is grayed out and the TrackPoint option is sometimes grayed out and sometimes not. Regardless, it is completely unresponsive when enabled and disabled.

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Hi, I just bought brand new TP E460 and installed Ubuntu 16.04 on it. But unfortunatelly Trackpoint and Touchpad are not working at all. I could find drivers for Linux. Did anyone faced similar problem? Can anyone help me, please?

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After switching to tablet mode in Windows 10, the touchpad and trackpoint are both disabled. I tried disabling and re-enabling it in the BIOS, no effect. Tried updating to the latest ELAN driver, no luck... in fact, there's no option for enabling / disabling the touchpad in the dialog box, and the ELAN dialog box is just a big blank. Tried uninstalling and reinstalling all Lenovo drivers; no luck. I saw some suggestions that I should disable some sort of Intel sensors in the BIOS, but I couldn't find those settings.  Suggestions?

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I have a Thinkpad T440S and have a problem that many have reported. The trackpoint and touchpad initially work upon bootup but then stop working after a few minutes.I believe I've tried everything (uninstall/reinstall drivers, replace keyboard, replace hard drive and do a complete reinstall of all software, update everything, etc etc etc). Nothing works and the only reason I can still use my computer is that a wireless mouse will work. It's time to get a new computer. I've bought Thinkpads for more than a decade but I still see this problem being reported for the T470 so Lenovo can't or won't bother to fix this. Any suggestions for a different brand and model? I do like the trackpoint so does that mean Dell is my only alternative?

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Hello,
 
I have just received my new X240 Laptop which has Windows 8 OS installed.
For some reason, the TrackPoint is disabled and I can't enable it to make it work.
 
I checked even the BIOS setting and found that it's enabled just fine.
The touchpad works and I have the latest driver of UltraNav 18.0.7.40 but the TrackPoint doesn't work.
 
I also tried to go to a previous driver of UltraNav but no luck.
 
Do you have any idea how I can enable the TrackPoint? under the control Panel it seems Disabled.
 
Regards,Noam
 
Moderator edit: Matched subject to content.

Answer:New X240 touchpad works but TrackPoint doesn't

Hello, I just really resolved "Famous" issue with Lenovo X240 Trackpoint and wanted to share my experience. In December 2014 I've bought Lenovo X240 and for some time used it with mouse only. Recently I took it the trip and recognized that TrackPoint is not working at all. I had X60s before and TrackPoint was always very userful, so I was very disappointed from new X240. Yes, I've checked it' was enabled in BIOS. Yes, I've tested all available drivers from Lenovo and Synaptics. I even bought new keyboard and replaced it - no result. Finally I decided to check contacts on the way from main board to TrackPoint. Bingo, I found defective soldering and what is pity - both brand new keyboards have the same defect! Please refer to attached photos. Shame on Lenovo, because Trackpoint is solid part of ThinkPad brand for sure. To fix it you need to disassemble laptop in the way that's required to change keyboard. You also need special low power soldering iron with sharp thin adapter, better binocular lens and hard hand like surgeon Smiley Happy Just re-solder contacts from flat cable that goes to main board to designated contacts at keyboard assembly. - I've marked exact place by red figures on attached photos.. To be 200% sure that you identified proper contacts to resolder, take something sharp and touch these contacts that look not well-made - they will move

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Hi, the touchpad and trackpoint in my X220 notebook don't work. I've tried under Windows 7, 8, 10 x64, and Linux too, but no success. I've tried several drivers, UltraNav and Synaptics with no results. They are enabled in the BIOS (ver. 1.42). The device manager recognises the hardware as "This device is working properly." Please help.

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Hi! I have an E460 laptop, on which I'm dual booting Windows 10 Pro and Manjaro Linux (basically Arch Linux) with Linux kernel 4.5.2. Having the same problem that people discuss in the E460 Keys repeating when pressed for 3 seconds thread, I have been bumping my bios to 1.13, 1.16, and yesterday, to bios 1.17, to see if the problem had been resolved. With the 1.17 bios update, my touchpad and trackpoint stopped working in Linux (In Windows they work fine). They do not even show up in /dev/input, and there is no mention of either of them in dmesg, journalctl, /var/log/Xorg.0.log, or anywhere. The touchpad and stick worked fine in bios 1.13 and 1.16, so I'm thinking there is some regression in 1.17. Is anyone else experiencing this? Can Lenovo confirm whether there is a problem?  













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Answer:Touchpad and trackpoint dead with bios 1.17 on Linux

Have you tried to reset your BIOS settings to default? Then try again.

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Hi, I just purchased a SL500 from Lenovo. The UltraNav (TrackPoint and TouchPad) is not working. I have installed the drivers via the Lenovo website but still not working. I have always done all the windows updates, and Thinkvantage system updates, but still no joy.  I also installed the UtraNav Utility (which does not even show up under Thinkvantge after installation). Fn+F8 brings up the Mouse properties box, but there is no tab for the UltraNav device etc. I want to try a possible resolution via this forum before contacting Lenovo support. Thanks for your assistance! ***lenovo SL500, Vista Business 32***

Answer:SL500 - UltraNav (TrackPoint and TouchPad) not working

Installing drivers from lenovo website was kind of tricky for me, initially. All I used to do was to run the setup.exe file; until someone told me that the drivers gets extracted in another folder in C:\. The installation instructions are given on lenovo website, make certain you are not making the same mistake like me:- http://www-307.ibm.com/pc/support/site.wss/MIGR-70341.html Else, I fancy the keyboard might have gone bad, contact lenovo in that case. Hope it helps.





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Does anyone know if you can set the X220 to automatically turn on the touchpad and trackpoint when switching from tablet mode to notebook mode? Everytime I swich they are off and I have to enable them in ultranav. I would think that automatically enabling the touchpad and trackpoint when switching would be pretty standard, no? Thanks for the feedback





_________________________________System: Thinkpad X220t

Answer:X220 touchpad and trackpoint off after switching from tablet

I'd think it should be standard behavior... Does updating the UltraNav and tablet drivers help?

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Hello guys, I received my new SL400 and Vista don't recognize the touchpad and trackpoint. All drivers for Vista are installed. Searching in the BIOS configuration under keyboard/mouse didn't found nothing relative to Trackpoint,Touchpad... Is possible that the ultranav system is unconnected to the mainboard?  Any help will be welcome.

Answer:Trackpoint and TouchPad are not detected by the BIOS on SL400

I'd bet on a hardware issue.  If it's a new machine, try using the one key rescue to recover to a factory default install.  Or run a live CD like ubuntu or something on it, which should be able to see the thinkpointer / thinkpad.

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I recently bought a refurbished Carbon X1. The trackpoint and the touchpad top buttons don't work. The touchpad and bottom button do work. Touchscreen does work. So far, everything else has been okay. The "Enable Trackpoint" checkbox is greyed out in Control Panel / Hardware / Mouse / Thinkpad tab. After searching forums and web, I have tried the following, none of which have worked:- update all drivers - ensure windows 7 updates are up to date- uninstall lenovo driver and install synaptics driver (didn't work)  then reinstall lenovo driver (didn't work)- disable and enable trackpoint in BIOS (with reboots in between)- reset, power off, and reset via the hole in the base No luck so far. Any assistance greatly appreciated.Thanks! 

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I am having persistent problems with the touchpad and trackpoint on my L530.  I prefer to use the trackpoint usually, and found that the touchpad was super-sensitive and caused the cursor to jump around during normal (touch) typing so I disabled the touchpad.  Next time the thinkpad resumed from sleep mode, the mouse was frozen.  Nothing would reactivate it.  I had to switch user, which temporarily fixed it, and then reactivate the touchpad.  If I try and change trackpad settings at any time other than directly after a reboot, the settings are greyed-out and I can't touch them. Right now, both trackpad and trackpoint are completely dead again, but I've plugged in a USB mouse and that seems to be working, so I've given up fiddling with it.  This will be a pain when I'm moving around with the laptop though! The OS is Windows 7.  Yesterday I went looking for the most recent driver, uninstalled the existing one (as per guidance) and installed the new driver.  No luck.   I've heard this is a common problem and apparently installing a generic driver works, but I'm not completely sure what to use.  Anyone know?  Oh, and I'm not sure if this is related, but quite often when I resume from sleep mode the keyboard is also dead.  However, if I switch user it comes back to life.  So annoying but not the end of the world.

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After using the ThinkPad Yoga 260 for about two weeks, both the trackpoint and touchpad are now unresponsive. I've tried updating the drivers, rolling back the drivers and uninstalling the drivers and installing the latest one. None of it works. I managed to get it working once with a BIOS update but as soon as I put it in sleep mode, both became unresponsive again. Under Mouse Porperties the TouchPad option is grayed out and the TrackPoint option is sometimes grayed out and sometimes not. Regardless, it is completely unresponsive when enabled and disabled.

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I am used to using external mouse with left hand, but using Trackpoint with right hand. However, in the UltraNav utility, when I swap the left/right button for external mouse, the Trackpoint is also affected by this swapping. What I want is external mouse for Left hand and Trancpoint for right hand. Howeve I can't set that for Trackpoint specifically. Can anybody help me on this? So many thanks!

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