Computer Support Forum

T420 Hinge Failure after 5 Months - Not Covered By Warranty?

Question: T420 Hinge Failure after 5 Months - Not Covered By Warranty?

Hi all, i'm currently having some issues with the T420 in regards to the hinges. I got it on April 2011 and was reasonably happy with it, OK there was a stuck pixel but its not directly in line of vision so I can live with that. However after 5 months of relatively normal usage my hinges have become really loose, so much that at some angles it can't support the weight of the lid. It's disappointing considering the hinge on my 4 year old T61 is still relatively strong in comparison. I have 3 years warranty on the system so I thought I might as well call Lenovo Support (UK) to get it fixed, however the Lenovo rep stated that it can't be replaced under warranty as its within "reasonable wear and tear" and therefore, require a fee if I want to send it in for replacement. For sure I understand if it's 2 years old or something but 5 months? Something is not right. I was able to bide some time with the Lenovo rep to keep my case number open for a few days in regards to this, but I would like some clarification on the issue with the warranty on hinges. Reading posts on this forum indicates that the hinges are covered under warranty (ref) as long it hasn't been involved in heavy damage which mine hasn't. I also uploaded some videos of the issues i'm facing so you guys can have an idea. Is it unreasonable for me to get this fixed under warranty? I would really like some help on this, particularly from the senior mods or staff who can help me on my issue since I only have a few days for my escalated case to remain open. Thanks. Videos - T420 Hinge Failure #1 // T420 Hinge Failure #2













Solved!

Go to Solution.

Relevance 100%
Preferred Solution: T420 Hinge Failure after 5 Months - Not Covered By Warranty?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: T420 Hinge Failure after 5 Months - Not Covered By Warranty?

hey Hearst,could you pm to me the following details : Name:Country:Mobile:Email:MTM [machine type model]:(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)S/N:Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

9 more replies
Relevance 84.39%

 
 I purchased a T420s (SN is *) on June, 2012. It became a disaster:
     1. 5 month passed after purchase, I found I am not able to launch Windows for a fatal error on the fan, so I sent it back to get repaired.
      2. A week later, I found the a new error occurs: the speaker does not work. So that I have to send the item back for repair again.  (The case # is: DQSQGCY)
      3. The Hingle issue came on Dec. 2013, One and half year after I purchased it. the right hinge cracked,  I been get used to the defects of this particular item and sent it back to repair center for the 3rd time. I have 3 years warranty on the system so I thought it can be fixed as usual. However, the repair center refused to repair the hinge said it was damaged.  I was wondering how the hinge can be damged while there is no dent on rest of laptop. (The case # is: A06J49V)
      4. Two days after he item sent back, the speak is not working again.
 
I googled online and found I am not the only one with hingle problem. Reading posts on this forum indicates that the hinges are covered under warranty (ref) as long it hasn't been involved in heavy damage which mine hasn't.
 
I would really like some help on this, particularly from the senior mods or staff who can help me on my issue.
 
Thanks.
 
Moderator edit: Masked serial to prevent misuse.

Answer:T420s Hinge Failure - Not Covered By Warranty

PM Mark_Lenovo on this forum.  The hinges should be covered under warranty.





KeithFormerly 600E 2645, T30 2366, X31 2673, T40 2373, T41 2379, T42 2373, T42 2379, T60 1952, T61p 8889, T61p 8891Currently T420 4177-CTO, T430 2347-A54, T430 2349-L64, T430 2347-UN9, T430 2342-CTR, Ideapad K1, H520S 2561-1LU

2 more replies
Relevance 98.4%

I called Lenovo support and told them about two issues: a loose hinge and two bright pixels on the monitor. I was told that they would have to repair the hinge at the depot, so there was not much further troubleshooting. Today, I got an e-mail saying, "After further diagnosis,  our repair engineers found damages on your computer that is not covered by the Lenovo limited warranty" and provides a quote of $187 to repair the left hinge. It suggests I read what the warranty does not cover on the attached PDF. I can only assume they're referring to: "failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with product information materials". But the hinge came loose through normal use. So, two questions: Why did Lenovo originally claim that the hinge would be repaired under warranty then decide it wouldn't be?On what basis are they excluding this from warranty coverage? They attached the following picture. I'm not sure if that's standard or not. If not, I assume they are pointing out the damage to the case, which is a result of the broken hinge pushing up on it.Anyone else experience this? I mean, hinge defects seem to be very common, but was anyone unable to get them repaired under warranty? 

Answer:Hinge not covered under warranty? Y470p

After 2.5 years of constant use and counting, my Y470 hasn't yet shown any signs of build defects. I treat mine like a baby and 100% made sure the lid aren't opened beyond 110 degrees from the closed position, especially after seeing this thread: http://forums.lenovo.com/t5/Lenovo-3000-and-Essential/Problem-with-Hinges-on-G570-model-laptop/td-p/... I always adjust the lid at the top center and never on the sides because I'm also concerned with the hinges of my Y470. It shares similar hinge design with the G47x and G57x series.





Lenovo Y470: i7-2670QM | 8 GB DDR3 1333 MHz RAM | Nvidia GeForce GT 550M | 500 GB 7200 RPM Seagate HDD | ASUS PCE-AC56 802.11ac Network Adapter | Windows 7 Professional 64-bit

2 more replies
Relevance 95.53%

I bought my S430 instead of a mac, what a mistake! After only five months of light use the charge point on the laptop is loose internally and the laptop won't now charge (it sometimes does with a bit of wiggling). Rang lenovo to be told that this is wear and tear and not covered on the warranty! Repairs are going to be 212 plus VAT, plus parts.the repair will cost nearly half the price of a new one. Disgusted at the expense! Won't be buying another, oh and also tried to 'upgrade' to Windows 8 dont bother, battery manager doesnt work etc etc. Oh and made recovery disks as per instructions they dont work and now cant return to windows 7 without...you guessed it buying new ones from Lenovo. I feel like I have been had.

Answer:S430 broken charge point, five months old, not covered on warranty, gutted! Buy a mac!

Hi Armitage_Shanks,
 
If you'd like, I can put in a request to have that serviced.
If you are still under warranty this repair should be covered.
PM me so that I can gather the needed information.
 





Be AWESOME Everyday!Donate KUDOS and Click "Accepted Solution"Did someone help you today? Press the star on the left to thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

1 more replies
Relevance 93.07%

Hi there, The screen dezel for my 420 has a crack. Apparently my warranty does not cover it. Even worse, I am unable to order that part trough the Lenovo site or the service centers in the Netherlands. Can anyone point me to a location where i can order this part?  And Lenovo, why is this so difficult for laptops still under warranty? Thanks AJ Verboon

Answer:Service issue: Unable to order screen dezel T420 while replacement is not covered under warranty

Hi arijjanverboon, Here is a place you can order your part:http://www.sparepartswarehouse.com/IBM-Lenovo,Laptop,Part,60Y5482.aspx The part you are after is the number 60Y5482.Ebay could be another good place to find it.Google the part number above and you will find a lot of places you can buy it from. Vince.





__________________________________________________________________________________Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

3 more replies
Relevance 88.97%

Hi.  After looking over some of the post, it looks like hinges are a problem for Lenovo.  My U450P is less than 4 months old and the hinge popped as I was trying to close it one evening last week.  (No I didn't drop it and have only taken out of the house 2-3 times.)  I didn't continue to try and close the lid, because it looked like it was pulling the top corner apart. Anyway after calling support and then driving an hour away to nearest FedEx Express, I got a call today - it will cost me $180 to repair.  Of course I had to close it to put it in the shipping box, and as it closed the broken hinge did pull apart the top slightly.  They consider that accidental damage and assume I dropped it. I was also admonished for not getting the extra warranty coverage.  Shouldn't a computer last more than 3 1/2 months without having to pay for extra warranties!!!  It seems from reading these boards that Lenovo hinges are an issue.  I certainly had no problems with previous laptops. So - am I just stuck, or has anyone found help with their hinge situations. thanks! 

Answer:U450P Broken hinge 3 months old Warranty won't cover

as i remember, ( usa ) lenovo's warranty for hinge doesn't cover anything.to make sure, i'll try to find an answer ( may take couple of days to respond )

4 more replies
Relevance 88.97%

I have a HP Pavilion p045tx laptop which is 2.5 years old and still under warranty and accidental damage protection. But today it encountered some problem in Hard Disk. When I try to boot my laptop, it shows an error that, "No disk found". I guess I should call for replacement of my internal Hard Disk. But will the cost will be covered under warranty or will I have to pay the cost?

Answer:Is Hard Disk Failure covered under warranty?

Hi,Usually manufacturer warranty with hardware /component support is 1 year. HP would replace failed components free of cost during this period only. Which region are you from?Please try to troubleshoot this issue first: http://support.hp.com/in-en/document/c01443463RegardsVisruth

1 more replies
Relevance 87.74%

After acquiring a T430 I proceeded to install Windows 7 and install/update the drivers etc As part of this I downloaded teh BIOS update utility form the Lenovo website 2.99 dated 9/19/2014 as I know that the T430 had been sat on a shelf for several months. I ran the utility and after a reboot teh update appeared to progress but then the display went blank and the power light stayed on. THis is the current state of the machine.  The T430 is still under warranty, but I have been told that as i updated the BIOS without contacting support first that this is not covered under the warranty, is this true?

Answer:T430 BIOS Update Failure covered under Warranty

Hi Mjwoonton, Welcome to Lenovo Community!
As per the query we understood that you are facing issue with BIOS update failure on your ThinkPad T430.

Are you able to see Lenovo logo after switching on the system?
Please let me know is the system is booting to BIOS mode?
Has I know there is no such information about the warranty policy, however the warranty policy will differs for region to region, hence I suggest you to visit the below link to view the warranty policy of your region.

Contact support center for further assistance on the issue.http://shop.lenovo.com/gb/en/services-warranty/lenovo-warranty.html Hope this helps.
Best regards,
Hemanth Kumar





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

9 more replies
Relevance 79.95%

Had this unit in for a warranty repair in January. At that time the right hinge was causing the case to seperate. It has made it to the beginning of April, and now the left side is starting to seperate. This unit never leaves the house, and has never been dropped, yet the excessive drag opening the unit normally creates seems to be causing issues. Clearly a design flaw.

More replies
Relevance 69.29%

If the memory is faulty within 1 week of buying the netbook then would that be replaced free of cost? Am going to the lenovo service centre.. what all do i need to take? just the netbook, warranty n power cord? thanks













Solved!

Go to Solution.

Answer:RAM covered under warranty?

i have 1GB of RAM in ma lenovo S10-3

9 more replies
Relevance 69.29%

I woke up this morning to this on my precision 5520.  Talk about a bad day. This was taken doing the screen test while holding D on power up. I had to post a link to the video, because I can't take a picture smaller than the 1mb limit. 

Answer:Is this something covered under warranty?

it's unlikely a warranty issue - looks like liquid damage.  Was the system near a source of water or excessive moisture?

1 more replies
Relevance 68.47%

Sir,
I have hp pavillion 15-ab032tx. Ihave extended warranty of 1 year 7 months left on my product. My product serial number: (removed content). i have got an hair sized crack in the vicinity of the hinge. the crack is on the back cover of the screen.
 
THe LCD is intact and the laptop is working absolutely fine. i would like to inquire if the back cover replacement can be done under extended warranty.

More replies
Relevance 68.47%

I have a x61t under warranty until Feb. 2010. A key just came off a few days ago.I call lenovo support and the service people at Atlanta insist keyboard is covered by key-coming-off is not!I'm confused and check my warranty agreement as well as search online, finding somneone claim to get a new keyboard under sisuation similar to mine.Called back and a manager figure explained that 199 out of 200 it's customer's fault that keys come off so they didn't cover it.Well, so how's keyboard coverd under warranty, if key-coming-off is not covered, which I assume is the most common problem nowadays with the cheaper parts Lenovo use?

More replies
Relevance 68.47%

I recently bought a Lenovo X61 tablet, but in just a couple weeks the right click button on the tablet broke off for some reason. However lenovo claims that the stylus pen isn't apart of the warranty. Lenovo should look into this as the pen wasn't misused and a friend of mine broke the same stylus due to he has dropped it. Has this happened to anyone else???Edited title for clarityMessage Edited by Tim_Lenovo on 03-17-2008 11:11 PM

Answer:X61 Stylus covered under warranty?

Tin wrote:
I recently bought a Lenovo X61 tablet, but in just a couple weeks the right click button on the tablet broke off for some reason.
are you talking about the stylus or the keyboard..?
 

However lenovo claims that the stylus pen isn't apart of the warranty.
thats insane..
the stylus HAS to follow the machine warranty..
call again.. escalate to a senior support person..
this is like saying that the new car is under warranty but the steering wheel is not..
the stylus pen, like a steering wheel on a car, is an essential part of that thinkpad..
other threads here show that customer support will send replacement stylus pens..
sometimes even two for the same problem, which turned out to be a bad display.. 
 





Bill Morrow, kept by parrotsSysop - forum.thinkpads.comX300, T60p, X60s,X60T (sxga+), Transnote, MacBook Pro, iPhone, iPod----She was not what you would call refined.She was not what you would call unrefined.She was the type of person who kept a parrot.Mark Twain

4 more replies
Relevance 68.47%

Here is a bit of an annoying Lenovo update. Keyboards are no longer covered under warranty. I have a 3-year warranty, but can?t claim my key-board? What is that about? The letter K shifted and came off ? one of the lease used keys. Apparently they just changed this last week, but be a common problem as they had none in stock and it just gets better the good news is that it cost between $150 ? 180? the guy could not nail down a price for me? Apple is looking better all the time!

More replies
Relevance 68.47%

Nokia Care Center charged me Rs. 250 for replacing lock button (not on back cover but inside of body) .. they said damages does not comes under Warranty
Is it okay ??
Lumia 520 , 6 Month old

Answer:What are the things that are covered under warranty ?

The warranty covers the issues caused by the manufacturer.
It doesn't cover any damage, caused by whatever other reason (user damage, electricity or calamity).

7 more replies
Relevance 68.47%

Hi, Bought Lenovo Yoga 2 February this year. Some keyboard keys has been sticking, especialy the "Space Bar". I'm sure I have not spilled anything. Is this covered by warranty? Is there any service centre in Perth, Australia? Thanks, Lany

Answer:Is keyboard covered by warranty?

Dear LannyL,
 
Thank You For Contacting Lenovo.
 
Kindly contact one of the numbers below for more assistant.
 






Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

1 more replies
Relevance 68.47%

Right. i spilled tea on my Lenovo. fair enough. it won't even come on now. However i am still in warranty and yes im looking at warranty statement and see that it does not cover accidents, however one of the reasons i bought a lenovo is the spill proof advantage. this event occured last night. im just asking will Lenovo replace my laptop or fix it as this iwas the only spillage that happened to my laptop and the laptop is now useless. whilst the advertising(and if i remember correclty when one turns on the laptop for the first time an animated video shows a cup of liquid being spilt on ti). states is its spill proof.Please someone respond

Answer:Is tea in the keyboard covered under warranty?

Welcome to the forum!The advertising is that the keyboard is spill-resistant, not spill-proof. Without accident coverage, it's doubtful that it's covered under warranty.

3 more replies
Relevance 67.65%

 I have today decided that the purchase of a Thinkpad Edge 13 will be my first and last Lenovo purchase after talking to their customer support team. I purchased the Edge from a reseller at the very end of August. Immediately upon receipt I noticed that one of the 'Ctrl' keys was ever so slightly slightly 'stickier' than the rest but I decided to live with it as it would have been a major hassle to replace it at the time as I was overseas. However, over the last month the problem has become progressively worse to the point where the key sometimes stays down altogether when depressed. Today I called Lenovo to ask for a replacement, confident that there is still plenty of time left to run on my warranty but I was advised that sticky keys are "accidental damage and not covered by the warranty". I am certain that nothing has been anywhere near the keyboard (other than my very clean fingers) and explained that if it was a result of accidental damage, other keys in the vicinity would be affected. However I was told point blank that the only defect relating to keyboards that is covered under warranty is a 'non-responsive key'. Tell me this: how can Lenovo make a determination that a fault with one of its products is due to accidental damage without even physically looking at it? In all my days I've never heard anything so ridiculous. I am utterly disgusted at this attitude/policy and despite my pleas I was basically told that I would have to purchase a ... Read more

Answer:Sticking 'Ctrl' Key - not covered by warranty

sorry to hear you are "utterly disgusted" have you tried taking the key off and cleaning it or to see if it is broken & needs replaced they pop right off you can find replacement keys on line for a couple dollars





_______________________________Thinkpad R61 7733-1GUThinkpad X61T 7762-54UThinkpad X60T 6363-4GU_______________________________Did a member help you today? Thank them with a Kudo!If a post answers your question, please mark it as an "Accepted Solution"!Regards,GMAC

1 more replies
Relevance 67.65%

My laptop,S510p had its DC Jack broken.It didnt fall down,nor did it have any accident.I gave it to the lenovo service centre,and they put the blame on me and are asking me to pay a huge amount(around 150$) just for a jackMy question is,are they right?The laptop is hardly 4 months old,and this dc port looks like a new design,is this a design flaw and are they are accusing me for a manufacturing defect and refusing to honour warranty.Is there anyway i could escalate this?

More replies
Relevance 67.65%

I currently have the lenovo z51-70, a 15.6 inch laptop. Over a week ago my laptop has developed screen bleeding at the lower left corner. I still have the laptop under warranty until August. Can I get the laptop replaced or repaired?













Solved!

Go to Solution.

Answer:Is screen bleeding covered by warranty?

hi Auraguardian34,
 
Does your screen look like the images below when booting up?
 - Link to images
 - Link to images
 
If yes then the LCD backlight is bleeding (can be caused by the screws being too tight on the LCD assembly or gaps on the LCD panel / LCD bezel).
 
In this case, I recommend you contact the lenovo helpdesk as this should be covered under the warranty.
 
If you're in the U.S., here's the number to call:
Phone Number: 1-877-453-6686
Supported Language: English
Hours of operation: 24 hours a day 7 days/week
 
 
Regards

1 more replies
Relevance 67.65%

Hello, So I was using my relatively new G560 this morning, when I realized one of the keys was loose - and fell off the keyboard!  I'm very surprised, as I'm very gentle with my laptop and have never dropped it or anything of the sort.  It's also relatively new: I just got it a month and a week ago! Is there anything that can be done?  Will it cost me anything to fix this?  I'd really like to get it fixed if possible - since it's newer, I'm still under warranty, but I'm scared that I will be blamed for it and it will not be fixed (even though I don't see how anything I did would cause this....) I liked this laptop, but I'm now a bit wary of buying from Lenovo again; if the products are going to start falling apart after a month... =(

Answer:G560 Key Fell Off! :( Covered Under Warranty?

call lenovo support line first. if the warranty doesn't cover it, come back here and we can provide some information to fix it by yourself.

1 more replies
Relevance 67.65%

I have a system still under warranty and have had the following issues: 1) My hard drive is no longer accessable, must have bad sectors as it just keeps clicking 2) My palm rest right near the touchpad has cracked....  Wondering if these 2 issues would be covered under warranty. Also as I am not able to communicate by phone, how can I get access via email? I mean I just don't have the time to be by a phone. Thanks for all your help in advance,Brian 













Solved!

Go to Solution.

Answer:Warranty Request Via Email......Also is this covered?

This post may help.  http://forums.lenovo.com/lnv/board/message?board.id=T_Series_Thinkpads&message.id=27051&query.id=154...





RockwillThinkPad T61p 6459A12

1 more replies
Relevance 67.65%

I brought a Lenovo y700 laptop in Thailand and has a two year warranty. I am now currently living in the Philippines. My laptop motherboard is broken, i rang the technical support team did some troubleshooting coming to the conclusion it is a problem with the motherboard. I am under warranty but only in the original country i purchased the laptop. Is this true? Surely the warranty is international? I looked through the warranty policy and can't find anything about the warranty is only valid for the country in which you purchased your product. Not happy, anyone can help?

More replies
Relevance 67.65%

I don't get this. I sent my computer under warranty to get it's IPS panel replaced because I'm having issues with bright spots and ghosting. I thought this would be a fairly easy procedure, but to my surprise I was told this was not covered under warranty. I was told that this hasn't been seen as a common occurrence in their system, and that they can't prove it was a problem in manufacturing. My question is why is it that something that is obviously a defect of manufacturing not being covered by the warranty? THIS IS NOT AN ISOLATED INCIDENT  Please do the right thing Lenovo and authorize a repair to my machine. IBM Problem Number: A04DDWH  













Solved!

Go to Solution.

Answer:defect in manufacturing not covered under warranty

It is obviously an defect. I have my panel replaced for ghosting once. Although it did not solve anything. I am planning to have it replaced again sometime later when I don't need to use it every minute.

5 more replies
Relevance 67.65%

Hello, I purchased Thinkpad T520 a month ago. Today one of the pins that hold the Z key broke. The key is still usable but can be detached easily. I've used the laptop on a desk only and I haven't applied pressure on the keys that could break them. I know this is a defect in the key and I am wondering what are my options on fixing it? Is it covered by warranty? Will Lenovo replace my keyboard? I can not afford to send it to service for more than a few hours since it's my primary computer and I need it for work everyday. Thanks in advance





_________________________________________________________________________________________________T520 / i5-2450M / 8GB RAM / NVIDIA NVS 4200M / 1600x900 HD+ / Hitachi 500GB @ 7200 RPM / Intel N 6205 WiFi / Win 7 Pro









Solved!

Go to Solution.

Answer:Is broken keyboard key covered by warranty?

I think they cover that under warranty, I know other have had their keyboards replaced at no charge. The only way to know for sure would be to contact Lenovo. I'm pretty sure you don't even have to send the machine in since the keyboard is a CRU (Customer Replaceable Unit).

8 more replies
Relevance 67.65%

Some of my keys seem to have worn out from use, especially the tab adn caps lock keys and they don't fit anymore.  I mean the input works but the key itself, and the plastic has worn out and so the key doesn't push back correctly and I was forced to remove it.

More replies
Relevance 67.65%

Hi,   My laptop's (Lenovo 3000 Y410) SD slot is broken, would like to know if anyone has any idea about how to get it fixed ?Are this kind of damages covered under warranty ?Thanks,Vara. 

Answer:Is physical damage covered under Warranty ?

I guess no, warranty doesn't apply to parts if they are damaged due to misuse or mishandling or abuse. check lenovo website and warranty statement for your model.





3000 N100-0768DKUXP Home 5.01.2600 SP2Ubuntu 8.04(hardy)

3 more replies
Relevance 67.65%

The LCD screen on my nokia lumia 820 is broken. The phone's technically still working and the screen itself is physically unscratched, is completely black and and only flashes. I tried resetting it and removing the battery, ect., took it to a repair shop, found out the LCD screen thing is broken.
I'm not sure what caused it- I didn't drop it, though I guess it might've been damaged by being kept in my bag or whatever.
Is this automatically considered physical damage? Is there some way to get it repaired under warranty, or will I just have to pay for repair?

Answer:Is a broken LCD screen covered under warranty?

If I had to bet, you would probably have to pay out of pocket for a repair.
But I'd contract Nokia support first

2 more replies
Relevance 67.65%

The corner of the touchscreen on my son's laptop started to seperate. He pushed on the corner to try to pop it back in and the screen cracked. The touchscreen feature no longer works. The laptop is only 6 months old. Is this covered under warranty?

Answer:Is the touch screen covered under warranty?

DJones006 Hello;Allow me to welcome you to the HP forums!Here's an HP thread about stuff definitely NOT covered under warranty: HP Notebook PCs - Diagnosing a Liquid Crystal Display (LCD) for Damage | HP Customer Support Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty issues.For these issues, you will need to contact HP Customer Support directly.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!---------------------------------------However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.---------------------------------------Good Luck

1 more replies
Relevance 67.65%

The LCD screen is broken on my nokia lumia 820. The screen isn't cracked or physically damaged, but can't display anything except occasional bright flashes. I tried resetting it and stuff, took it to a repair shop, found out the LCD screen thing is broken.
I didn't drop it or throw it, although I guess it might've been damaged from being in my bag or something. Is this automatically considered physical damage, or is there some way to get it fixed under warranty?

Answer:Is a broken LCD screen covered under warranty?

best guess: It will be covered minus your deductable.

2 more replies
Relevance 67.65%

HELLO EVERYONE!! Please help me regardinfg my query!I had bought lenovo ideapad z580 laptop form Croma 6 months back. My laptop initially had windows 8 O.S. However, once as it happened, i forgot the password to my laptop. Thus, I did not have access to 'recovery' files as well. Since, i had no other option, I installed Windows 7 O.S. on my system; but I am not satisfied with the performance of my laptop now. My laptop is still under warranty. So,  I want to know if I can get windows 8 installed all over again from lenovo without incurring any cost. Please help me guys. Thanx in advance.













Solved!

Go to Solution.

Answer:is windows restoration covered under warranty.

support services may vary by county. for further and correct information, i suggest you to call support line but usually the warranty doesn't cover software issues.

1 more replies
Relevance 67.65%

Hi, I'm in Belgium and I have recently found some cracks on my TP X220 lid (which are near the hinges). Just like similar problems that were posted on the forum, my machine is actually placed inside the sleeve in a backpack, there's no way it can suffer from normal wear and tear or any direct hit which might cause the crack. I've sent the machine to Lenovo service centre in Germany, with several other problems reported by in the end only one of them (which is related to the CPU noise) is fixed. Regarding the crack, it's known that the physical damages are not covered by warranty, but clearly this is something due to the quality issue. And the cracks are growing worse, as I observe them everyday. Should I contact Lenovo Belgium complaining about this unsolved problem? Thank you!

Answer:Lid Crack on X220 - covered under warranty?

are you using the laptop in really cold weather condition? do you have a picture of the crack?Usually cracks are considered a user induced damage, unless you can prove beyond a shadow of doubt that it is design related. So far the number of cases reported for screen casing cracking on its own are very small, so it is most likely not considered design issue. Also, i have owned over 12 X220 + X230, none of the screen casing cracked in the minor that you mentioned due to normal regular use.

6 more replies
Relevance 67.65%

Hi all, The optical bay ejector latch on my t420s developed a fault last week. One side of the slider has detached from its railing, which stops optical bay drive from inserting properly into the laptop. After contact Lenovo support and sending them some photos, they got back to me saying this is not covered by my warranty. Lenovo phone support told me moving parts on the laptop are not covered by the warranty, and the fault is likely coursed by user error. I found this strange since half the laptop contains moving parts (buttons, keyboard, mouse, screen hinge, battery ejector). I cannot found where in the warranty agreement says moving parts are not covered. Also I have only used the latch a dozen times since I brought a bay battery (official Lenovo part) early this year, so I found hard to accept a perfectly manufactured part will fail after only been used a dozen times. All of this leaves a bad test consider one of the main reason I brought the Thinkpad was due to the 3 years next day onsite warranty, and this really deter me from buying any more product from Lenovo. I?d really appreciate if anybody could share similar problems they had with Lenovo warranty and any suggestions on how to resolve this. Many thanksP.S. Thanks for reading my long post.

Answer:Moving parts are not covered by 3 yr warranty?

What is it with EU and UK support?  Are they nuts?

2 more replies
Relevance 67.65%

During the process of rotating my screen from the laptop format over to the tablet setup where my thumb was on the top of the screen the screen popped and is now spider webbed out with a broken screen. This seems like something that should not have happened during operation. Would this replacement be covered under my existing warranty as I have only had the computer for 10 months?

Answer:Broken Screen Covered Under Warranty?

No. The warranty covers defects in materials and workmanship. The screen is not covered due to breakage resulting from an external physical force. At least you are honest and describe how it happened. Most people just say "it broke, I have no idea how". We can help you locate a replacement screen and provide replacement instructions. It is likely not as expensive or difficult as you fear. 

2 more replies
Relevance 67.65%

Hi I have lenovo G550 laptop. I had a heater on and it sort of melted the outer cover of the lid but the lcd is fine.Would it be covered by accidental damage warranty ? I called the customer care and it costs $ 39.

Answer:would this be covered by accidental damage warranty ?

if you have accidental damage warranty then it should be covered, but there maybe a slight term and condition change where the case is no longer covered. You should ask the Lenovo service customer support when you call up. But if it is not covered than it would take lot more than $39 to change the cover.

1 more replies
Relevance 67.65%

My w520 has keyboard letter wear, some letters are worn/partially worn (the white print on the keys).I'm on third year of ownership. I didn't plan to keep it long, but I find the "old good" 7row keyboard layout so hard to part with. Must also say that have older thinkpad (x40,x60) used and abused that still have all keys like new after 6 or more years I heard some people in USA got new keyboards under warranty on their w5xx, at no expense, and no need to send the thinkpad. Just called my local Lenovo support (Italy)....They told me that key labels worn are normal wear and tear and that's not covered under warranty.If i want a new keyboard I must pay it, even under warranty. (Also they told me too that here they don't send you a box to carry-in the thinkpad, but it's the owner that must source a generic box himself and wrap the thinkpad, they just send the courier. ) Do you have experience on this matter? (keyboard labels/new keyboard under warranty?)





________________________________________________________________________________W520 on win8.1/linux | X220 | and some older stuff 760 onwards









Solved!

Go to Solution.

Answer:Keyboard wear is covered under warranty?

If your keyboard is just worn out, the warranty won't cover the replacement.
 
However, if certain keys and/or mouse buttons stopped responding that would be a different story. Then you'd have every right to call and ask for a replacement keyboard.
 
I just replaced the keyboard on my X220T on my own dime due to a several heavily worn keys - and yes, the machine is still under warranty.
 
Good luck.

2 more replies
Relevance 67.65%

Hi: This T500 is about 2 weeks old, originally I did not notice the problem, thought i was just dust. But today when i cleaned the screen, I noticed a spot on the LCD screen that does not go away, it seems like some kind of small dent or scratch, I am not completely sure if it is on the outside of the LCD or maybe embedded on the inside. I have contacted technical support, but they were not able to completely understand the issue and advised me to take it to a local business partner to get a look at. I would just like to know if this kind of condition would be covered under the warranty, and if it is not, if in the future i find the dot really annoying, how much would it roughly cost me to replace the LCD screen. Here is a picture of the LCD. http://img195.imageshack.us/img195/1682/img00019200908071844.jpg Thanks

Answer:Dent/Scratch on LCD covered under warranty?

given the fact that this is a new laptop, and there is something stuck inside the LCD, i would imagine that it would be covered under warranty. This is actually a manufacturing defect, LCD screen are manufucturered in clean rooms, which minimise dusts accumlation on screens during assembly and manufacturing, but there are still chances that some stuff may fall on the polarising polymer screen during the final LCD assembly.  

1 more replies
Relevance 66.83%

Hello everyone. I bought my T61 2 months ago and after a painful shipping issue i got my laptop. From the very first day the laptops Fn key had an issue i.e. everytime i pressed it it would make a squeaking noise and than when let it go it would stay pressed for almost half a second than it would make a clicking sound and than would come back to normal. This was not random and used to happen every single time i pressed the key. however i was not so bothered as i got my laptop after a painfull shipping issue (not lenovos fault) and i didnt want to send it for service for just one single key. But today while working i was trying to change the power profile to get more juice out of the battery so i pressed Fn + F3 and (click click !!) 2 sounds and the Fn Key was in my hand. now am wondering what to do. i wonder if this is covered in warranty. if not does someone know how i can get that single key or will i have to buy the whole keyboard??? http://picasaweb.google.com/samip.n.desai/DropBox# this is what the key looks like in my hand.





Thinkpad T61 14''WXGA+TFT /w camera, Quadro NVS 140M 128MB, 2x1024Mb DDR2, T9300 core2duo, DVD MULTI, Vista home Premium, Fingerprint reader, 6Cell battery, 160GB 7200RPM HDD, Bluetooth, PC Card and media card slot, 4965 AGN

Answer:My keyboard Function Key [Fn]broke what do i do. warranty or is it not covered?

Hello that should be covered under your warranty. Sounds like you had a sticky. I think Lenovo Warranty Support is going to give you the coice of replacing the keyboard by youself, Depot, or Onsite (if your entitled to it) Unforchanately there is no way to replace just one key. The hold keybrd has to be changed 

1 more replies
Relevance 66.83%

Hello,

I have just purchased a Toshiba Satellite A300 off someone privately ..
Am i still covered by the manufactures warranty? It has not been registered before by the other person.

Answer:Satellite A300 - Am I still covered by the manufactures warranty?

Every Toshiba notebook is covered by warranty for one year.
I would also recommend visiting the Toshiba page and to register your notebook on the website to get an additional year of warranty.
After successful registration your notebook will be covered for 2 years by warranty.

You should definitely take this attractive offer!

2 more replies
Relevance 66.83%

Since when are HP recovery disks not covered by the warranty? I got recovery disks for my desktop a couple years ago free of charge since I was still under warranty.

Answer:HP recovery disks aren't covered by the warranty?

Many companies do not send out recovery or installation disks anymore with Windows. The same goes with Windows 8, as your Windows Key is stored on the Motherboard itself, and you no longer need a key to re-install windows. You can, however, download an ISO of Windows 8, 7, XP, etc. They are not provided by Microsoft, but third party websites. I have used them myself and never have to worry about having a disk as I can download an ISO anytime I want.

I posted a few sites below that are guides on how to do this, as well as providing instructions to create your own installation disk. You can also create an install on a flash disk, but you need to go in the bios and make your computer boot from USB, which is relatively easy. If you choose to do a disk, you need a free ISO burner to burn the ISO image to a disk. A google search will find you many of them, and you will need to use a DVD R or RW.

Links:
How to Download Windows 7, 8, and 8.1 Installation Media

3 more replies
Relevance 66.83%

I recently cracked my Lumia 520's screen and it is working but the touch is not responding. It is under warranty and I urgently wanted to know if the screen replacement is covered under warranty.

Answer:Is screen replacement covered under warranty? (Lumia 520)

It comes under the category of physical damage, so it's not covered.

2 more replies
Relevance 66.83%

So i recently got my y410p back from service center due to nvidia graphic error, and they said they changed the mainboard. then i try to update the bios from the official site, i followed all the steps (exiting all program, plug adapter, etc),and the bios start the installation it takes a long time. After it enter bios screen, the screen freeze and it wont respond to anything so i left it. the next time i see my laptop it was turned off with flashing red battery led,  and it wont turned on (the battery sign keep flashing even with or without adapter).I  already check the adapter to other laptop it works fine, and the time when i left my laptop there arent any electrical problem. So i brought back my laptop to service center and they said " if something happen while self update bios it is not covered by warranty (i still got my warranty), its user fault. so we recomend not to update the bios" can anyone help me here? i felt like a victim here... i did nothing wrong but they said it was the user fault.. thanks

Answer:help - y410p bios corrupt not covered by warranty

Hi Rky,
 
Welcome to the Forums       
 
As per the query we understood that you are facing issue with BIOS corrupt in your Lenovo Y410p laptop.
 
Try to boot to safe mode and check for the issue,
 
Best regards,                                                       
                              
Ashwin. S





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

5 more replies
Relevance 66.83%

Hi, I have just logged a call with the Lenovo helpdesk and have been told that the network port is not covered by the 3 year warranty as any problems with it are due to notmal wear and tear!! What complete rubbish. The laptop is just over a year old and now I have to pay upwards of 300 to have it repaired!! Is this right?

Answer:T410, network port not covered by warranty

I read on one system I had been look at online (not Thinkpad). and after finding detailed spec's a box referencing online orders . The warranty did not cover power supply, hinges, plastic from what I recall and more. I  emailed this to an online agent. Who had not heard of it. But never got a  reply. I believe these type of exclusion and the port connector violat consumer protection laws. The entire notebook (product) is to be 100% covered for the specified time (1 year) + extended warranty. These ports as well as the keyboard, hinges and such are and should be engineered to withstand regular use. These type of exclusions would make the  warranty almost worthless. Now you spread that around you community and I mine and knowone would buy a Lenovo anything at any price.





T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

6 more replies
Relevance 66.83%

siri have hp pavallion 15e019tx laptop which i bought in september 2013 With 3 Years onsite warranty for hardware. Now my chager is not working. When i contact the support team they simply said that the battery and charger are not included in the warranty!!if we are given charger with the laptop at the time of purchase and there's no extra separate charge for the adapter ,then why we are asked to pay for the replacement if we are under warranty!!!Does it mean buy a laptop for Around 40k and then pay for warranties and then your charger is still not covered under this..when it will stop working you are to pay Around 2k more...one more thingthe address for the authorized service centers and their contact details must be updated on dialy basis..you have no ideas how much we -the customers have to suffer...sorry but i am really angry ..to get talk to a representtive by online chat it took me an hour to connect..then he said you are connected to usa ..gave me the link for indian support team and contact number(he was really nice guy who helped me). I waited for 2 Hours to get connected to the indian chat tech support by online chat and then disconnected..what should i do now??buy a new one and tear those papers and that invoice saying "3years onsite warranty.."or expect a miracle to happen...











Solved!
View Solution.

Answer:Is laptop charger not covered under 3years warranty?

Hi, Normally no. All vendors do the same. Regards.

3 more replies
Relevance 66.83%

Is the power brick covered under warranty - either the one year or the extended? Mine seems to be on the fritz.

Answer:W530 Power brick - covered under warranty?

Hi, Fullmetal99012
 
Yes, the power adapter (brick) is covered under your warranty just the same as other pieces of hardware in computer. You will have to call support to get a new adapter, however. The number for the US is 1-800-426-7378.
 
Hope it helps,
Adam





______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

4 more replies
Relevance 66.83%

Hey everyone, a crack in the chassis has recently appeared on my X220. It is in the palm rest area starting beside the lower right corner of the trackpad and extends to the bottom edge of the palm rest. Background info, I'm a university student so I have my X220 with me during the day. It's kept inside a padded laptop compartment in my Lenovo branded backpack between classes.
 
Link to picture
 
Now, I was wondering if this is covered by my warranty which expires August of this year. If it is covered, could I just go to an authorized service provider and have them do a quick swap of the palm rest?
 
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules













Solved!

Go to Solution.

Answer:Chassis Crack on X220 - covered under warranty?

I suggest you to get the laptop check with service center as it is still in warranty.
 
However, physical damage does not cover into warranty unless you have accidental damage protection cover for your product.
 
 
Best Regards,
Tanuj

9 more replies
Relevance 66.83%

Hello. This is a first time I posting to forum. I have problem claiming warranty for my T410S laptop which purchased on 25 Jan 2011 and deployed to my user a month later. As I contacted Lenovo, they said it is not covered under warranty since it is a crack and it is not LCD manufacturing issue. And now they are charging me not only the LCD, but labour cost also. It doesnt make sense for me to pay for something that is not user fault. Here is the problem. The LCD screen was cracked after my manager lift up the lid from closing position. First I want to let you know that my manager is a very careful person. He was using T400 previously for a year without any problem. I also checked the exterior of the laptop, there was no dent, scratches, or crack. So there is no sign of drop or abuse on the laptop. There is 1cm fine line crack on the palm rest which is already there before I issued to him. I ignore this small crack because I dont have time to deal with this small issue. But while I'm checking online for warranty on lcd crack, I realised that the palm rest cracking on T410s is also very common. We have 13 T400, 13 T410, and 10 T410S deployed in my company. Out of this 10 units of T410s, there were 3 units which LCD screen is giving a problem. Shouldnt be newer model and more expensive model has better quality? Thats what we are paying more for T410S. I'm now questioning if Lenovo is still a good and reliable brand if it is easily to break and blame everythin... Read more

Answer:T410s - Lcd cracked on normal use not covered under warranty?

@rjohan,Welcome to Lenovo Forums, I will assist you to escalate this issue to the customer relations for their advice. Kindly fill the following and send it to me via PM.Name:Mobile:Email:MTM:S/N:Appreciate if you could take a picture of the LCD crack if the laptop is still with you. I will drop you an email for you to revert the picture.
 
In another note, the T410s LCD with the vertical band is a hardware issue that is why your counterpart in US are able to replace the LCD for free. If you are having vertical band issue for your T410s in Singapore, you are covered by the warranty as well.
 
//JameZ

9 more replies
Relevance 66.42%

I purchased said unit Sept. last year and within a few months the battery started discharging for no reason I could see. Battery returned to Lenovo, tested and a new battery sent out (old one apparently kaput). I thought the problem was solved until a few days ago when... Battery starts discharging again for no reason I can see. Laptop eventually went into hibernation. Unplugged charger, plugged back in, switched on then powered up the laptop and the battery started charging. This sequence of events was repeated 3 times in 1 week, until yesterday when powering up the laptop failed. Took the battery out and tried laptop on charger only. Nothing. Put battery back in and tried to power up - then noticed battery indicator gave 3 orange flashes 1 second apart before stopping. Did the battery discharge thing (pressing in the power button etc.). Still nothing. The unit seems to have failed completely. Can someone tell my what I might be dealing with here - a failed motherboard? Yet again I'm going to have to send this laptop back for repair, and it's been nothing short of a nightmare because I rely on it to do work. I've never experienced something like this before with a purchased laptop and I suspect the original battery problem was caused by a fault inside the laptop. As the machine is still within warranty can I request a new machine or a full refund because I simply don't want to use something which may be inherently unstable? Looking at the views ... Read more

Answer:Ideapad Z580 only 10 months old - Battery failure 3 months ago and now this....

Hi Stephenbtc,
 
Thanks for posting and Welcome to Lenovo Community,
 
Would you please try to below steps
      
1-      Switch off the machine, remove the battery and keep the charger plugged in and press and hold the power button for 15 sec.
 
2-      Remove the battery and the charger and press and hold the power button for 20 sec.
Plug them back in and check if problem still exist or not if yes please go with the rest of steps
 
3-      Remove the energy management from control panel and install the below
Windows 8 : Energy Management
Windows 7 : Energy Management
 
Please let me know if you still facing the same problem
 
Hope the information helps
 
Regards,
 

Ayman

2 more replies
Relevance 66.01%

Hello,

I own a satellite M40. I had some problem with it, and tried to update the bios to see if it could solved it.
I flash the bios with the windows based utility, but the computer shutted down without any warning.

Now the notebook power up only 1s or 2, and then power off.

I bought this Toshiba, 10 months ago. So, is a failed bios update outside of the warranty ?

Thank you

Answer:Satellite M40: Is failed BIOS update covered by warranty?

Hello Stephane

We can discuss here about your problem but nobody can help you. You must contact service partner and clarify this. Sorry but there is nothing you can do alone.

Contact them, explain the situation and you will see how they will handle with this case.

Good luck!

By the way: if you need addresses you can find all you need under http://www.csd.toshiba.com/cgi-bin/tais/su/su_gaspLocator.jsp?pf=true

3 more replies
Relevance 66.01%

I purchased a Inspiron 7559 from the Dell Outlet in February and somehow 3 keys have come off my keyboard at different times since then. I do not abuse my laptop in any way and nobody else uses it but me. The keys that have come off got hard to press and I would try to see if I could press them down so they'd go back to normal but that didn't end up happening.  I sent an email to Technical Support through Dell's website and received a response telling me the issue was due to the regular wear and tear of the system. I was then told that Dell has a specialized authorized department that takes care of the cases which involve physical/accidental damage, Cosmetic wear and tear or where the parts need to be replaced when there is no Complete Care Cover active on the system. I was then directed to the "Out of Warranty" department?!?As I said before I haven't abused or damaged my laptop and a keyboard should last longer then a few months? I was always under the impression that a keyboard was an integral part of a laptop or desktop's operation? I've never had issues in the past getting a keyboard replacement when any Dell laptop I've had was still under warranty.

Answer:Keyboards aren't covered by Dell's warranty anymore?!?

Hi MSGEMS,
Have you done the retail registration? - http://dell.to/1Q0MoOu
Once done, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records. And also, attach a copy of the invoice for us to review. Based on that, we shall advise further course of action.
Keep us updated.

2 more replies
Relevance 66.01%

I've been really suffering and cursing my laptop
When I attach an external monitor, it will work fine - for a while
And then it will just crash
If I don't yank out the external monitor cable in time - I see the dreaded bluescreen of death

Today: the same thing happened - but I noticed in the bubble from system tray mention 'atikmdag'
I googled and it seems I am not alone - there are millions and billions of people suffering from the same problem

The thing is: tooo much information. I couldn't figure out head or tail of what exactly the cause and solution was.
Many links say that it could be based on a zillion different thing and to each of these there are different solutions

Firstly: is it hardware or software?

Secondly: can I make a claim against my warranty?
I have a Dell laptop and am 2.5 years into a 4 year warranty - so I'm still covered

I would add: I have updated the latest graphics driver from Dell - doesn't solve problem
And also I thought I'd mention: I rebuild my laptop every 30 days (and make sure all Windows and Virus updates are in place) - so it ALWAYS is a fresh 'new laptop' - just mentioning this to dismiss the fact that it could be a Windows problem

Any replies would be great

Thanks
OM
 

Answer:atikmdag fault - is this software or hardware? + am I covered under warranty?

The ATI driver that is being blamed in the error pop up is for your graphics card but it could mean that your card is failing.

When you say "I rebuild my laptop every 30 days" what exactly do you do and what software are you using.

Windows and all Anti Virus software can be set to automatically update so you should not need to check either of them.

Follow this to post a few of the latest minidumps from the BSOD's so they can be analysed.

First locate your minidump files, they are usually found by clicking on your C: drive, in windows explorer, then click on Windows to view the contents. If your operating system is installed under a different drive letter then look there. They should be stored under a file called minidump.The files will have a .dmp extension.
Zip up at least 6 of the most recent files into one zip folder and save on your desktop (if there are less then just zip up what you have).
Below the reply box click on Go Advanced. Then scroll down until you see a button, Manage Attachments. Click on that and a popup-window opens.
Click on the Browse button, find the zip folder you made earlier and doubleclick on it.
Now click on the Upload button in the popup. When done, click on the Close this window button.
Enter your message-text, then click on Submit Message.Click to expand...
 

1 more replies
Relevance 66.01%

My inspiron 13 5000 charger has stopped working, no longer charges my laptop. Bought the laptop less than a year ago. Will Dell replace just the charger? Or will I have to send the entire laptop back?

Answer:Is laptop charger covered under warranty (Inspiron 13 5000)?

It depends on whether the adapter is at fault, or the system is.
Unplug the adapter from the system but not the wall.  There should be an LED on it - or on the DC plug -- if that's on, the adapter is OK.
If it's not, as long as there's no evident physical damage to the adapter they'll replace it under warranty.
If the LED IS on, the problem is with the DC jack in the system or the mainboard itself - not the adapter.

2 more replies
Relevance 65.6%

Hi,I have been having EXACTLY the same issue as in this post:http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X220-Plastic-strip-loose-no-warranty/td-p/7249...here are some images of my laptop:http://ompldr.org/vZGo4bAhttp://ompldr.org/vZGo4bQhttp://ompldr.org/vZGo4bghttp://ompldr.org/vZGo4bwhttp://ompldr.org/vZGo4cAhttp://ompldr.org/vZGo4cQhttp://ompldr.org/vZGo4cg Here is my story below,I left my X220 ( which is just 4 months old) at PERCOM (A Lenovo Partner) in Munich, because of the same reason ( plastic cover loose) and 1 other issue. They took the machine and sent it to the manufacturer and had it tested there and concluded that it was my fault, although I am pretty much sure I have not caused this issue. Besides, PERCOM charges me 100? to get my laptop back and their reason is that they had to spend time on the device because the defects were mechanical damages by user ( that they claim, but its absolutely not true. )So i need your consultation from now on, what could you suggest me to do? They want me to pay them 100?, although I do not have it repaired ( and although I am sure it is a manufactural issue ). I have contacted some magazines already that this is not legitimate and have been waiting for their response.I still do not understand how Lenovo can deny the same issue that has been resolved for someone else. Please help.what do you suggest me to do from now on? 

Answer:X220 LCD Rear Cover, Lenovo denies the warranty, although it was covered for someone else.

Hi eduedix,
 
Sorry to read about your situation, why don't you follow dodger_NL's example, which you have read, and escalate the case by creating a complaint?  PERCOM should be able to do this for you or if you wish to you can do it yourself by calling service and quoting the current Call Nr. or your system's type and serial number.
 
Out of interest, do you expect the magazines to repair your notebook before you've gone through the "appeals" complaints process or what?  I suggest you open a complaint, it will help you more than the magazines.

9 more replies
Relevance 64.78%

Hi there, I purchased a new u300s (10802BU) from Newegg on April 30, and I was very impressed with the computer.  It ran very well and looked like a showpiece.  I was using it as a desktop replacement in my home office, and was the only one that uses it.  It had only been on my desk. One morning, about 25 days after receiving it, I wake up to open the computer and find a small crack and jagged lines.  The computer was never dropped or mishandled, I simply opened it and closed it each time I used it as gently as is expected.  I immidiately contacted Lenovo and told them about the issue.  I explained that it was new and carefully used.  The technician told me that it was covered under warranty and to send it in.  Keep in mind that I could have contacted Newegg as well and gotten it fixed due to their superb customer service, but the person I spoke to told me it was covered.  I chose to trust Lenovo, which I did not even consider as a risk at the time. The computer was sent off, and in doing so my coverage by Newegg expired after the 30-day limit.  I contacted Lenovo and they told me still that the lcd was not my fault, but it was not covered.  They want $300 to replace it.  I have no idea what to do. To summarize:I sent my well-cared for u300s to Lenovo because I was told the LCD issue was coveredI lost my rights to my Newegg 30-day protection because I followed Lenovo's adviceAf... Read more

Answer:u300s cracked LCD - support told me it wasn't my fault but says it isn't covered under warranty?

Hello MrDavidoff,
 
I am sorry to hear about your recent troubles regarding your machine. I am going to send you a private message for more details to see about getting you some assistance.
 
Thanks,
 
Ty

3 more replies
Relevance 64.78%

Hi, I just tried replacing the internal hard drive of my X240 and broke off 1 of the bottom cover latches (in the battery bay). Another one doesn't snap closed anymore. I tried to be as careful as possible and still broke them off. I don't know what I could have done any different. Is this covered by warranty? It seems like a material fault to me. If not covered by warranty, is it covered by my Lenovo Protection? RegardsZackFrank87

Answer:X240 base cover latches covered by warranty or Lenovo protection?

Hi zackfrank87, welcome to the forums,
 
normally such issues would not be covered by warranty, but there is no harm in contacting support and asking the question.  If you have ADP, Accidental Damage Protection, then yes it should be covered.
 
Let us know how you get on.

3 more replies
Relevance 63.96%

My battery also died like others, but I have a three warranty that is still valid... Is the battery covered by the 3 year warranty or is the battery only covered as a one year consumable?

Answer:LENOVO 3000 N100 BATTERY is not getting re-charged - Is thisk covered if I have a 3 year warranty?

bableck wrote: Is the battery covered by the 3 year warranty or is the battery only covered as a one year consumable?  Welcome to the forum! Unless otherwise indicated, batteries have a 1-year warranty.

1 more replies
Relevance 63.14%

To whom it may concern, I am writing this message to inform of you of my displeasure with one of your products. I purchased a HP Envy M6 in August of 2015 at around $700. Last night I went to open my laptop and I heard a loud snap. The noise that was heard was my hinge breaking as well as it snapping the plastic from the bottom base cover. I have now had three HP laptops and all three broke the same way. After doing some research online I found out that this is a common thing for HP laptops, specifically the Envy models. I even noticed that there was a class action lawsuit against HP for their hinges specifically. I went around to repair shops to get a quote on how much it would to be fix and was quoted from $150-$200.I was shocked at the amount quoted as I already had put a large amount of money into the purchase of the product and the product being relatively new. It is unfair to your consumers to have high priced top of the line products break on them on a regular basis. I am inquiring with your company to see if there is anything you can do to help rectify the situation. If nothing can be done I will stay away from all HP products permanently. Please feel to reply with any questions or comments you have about this incident. Thank you in advance for the timely response. 

Answer:Broken hinge after only 18 months of ownership

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

1 more replies
Relevance 62.32%

I have a 6 month old Inspiron 5558 that won't close properly due to a bad hinge on the right side. Spent an hour with support, only to tell me that this is not covered under warranty, even though there is still another 6 months left under Mfg warranty. The hinge is cracked, which in turn has cracked the cover of the LCD. In order to close the laptop, we have to squeeze the hinge with the screen, and slowly close. From reading through posts, it appears that Dell has ongoing issues with hinges. I totally understand and would expect a two year old device not to be covered, but at 6 months? And a broken hinge is not covered? Anyone have any thoughts?

Answer:Inspiron 5558 - 6 Months Old - BROKEN HINGE

Nope. Nothing. I had many calls with support and they still insisted that it's normal wear and tear on the machine. I purchased through Costco, and they tried calling support and received the same answer. Long story short, I will never purchase a Dell device again. Ever. 

4 more replies
Relevance 62.32%

So the lenovo was working fine, until one day the bold inside the left joint broke I believe (it's internal so i cant see it), seemed like it must have just broke due to stress. I kept using the laptop, but now i'm getting issues; sometimes the screen doesn't turn on, and one time the computer suddenly powered down and was totally unusable for days. The laptop is under warranty, so I brought it into the shop; they said they replaced the motherboard and the lcd cable (but i'm not sure i believe them), and they broke the right joint in the same way (they didn't tell me, I saw it and asked). They said it's not coverned under warranty, even though they broke it, and that a repair was going to cost about $300. So I brought the laptop back home, and sure enough, the lcd issues are still there. Is that standard procedure for lenovo? The warranty ends in one month, so I'm thinking i should extend it, just incase i end up with a toasted motherboard, but If i do some ghetto fix of the joints, is that going to void the warranty?

Answer:Y410p hinge broke internally, then broke again by lenovo technician, not covered?

hi janospeed,
 
Welcome to Lenovo Community Forums!
 
This Thread might be helpful
https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/y410p-hinges-loose-screen-wiggles-LCD-has-light...
 
Hope that helps
Solid Cruver
 





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

1 more replies
Relevance 61.5%

I bought a brand new Lenovo Thinkpad T460S in Nov 2016. This is supposed to be their premium business laptop range. I uses it daily, simple computer work. Lately it starts to have problem hibernating and waking from sleep/hibernation. Yesterday the steel left hinge suddenly broke. I contacted the Lenovo Support today and they replied : The three year international Warranty does not cover the hinges. It's like you buy a new car, then the hinge of your drive breaks and it's not covered by warranty? What kind of logic is that? They want to charge me for the repair. I am getting a quote from them, this is probably the last Thinkpad I will ever buy from Lenovo! I am getting a quote from them. I wonder if we can get the part myself and attempt a self repair. But this is deeply disappointing! 


























Thinkad T460S-5.jpg ?71 KB

More replies
Relevance 61.5%

Hi dears,I've bought in my country (Italy) the Spectre x360 (2015 edition), model 4102nl, 8gb RAM, 256 SSD, i7, QHD display in september, so it's two months old.Since first day I've unboxed my Spectre, I've noticed what looks like a manufacturing defect, despite it's very tiny.My right hinge isn't aligned with the display lid, compared to left hinge and it sticks out from the lid less than 1mm. The left hinge doesn't sticks out.Furthermore, when I open the display lid sometimes (usually when I close the display totally) I can hear a very faint noise coming from the right hinge.Could this lead to breaking itself in the immediate future? Can this cause the display glass to break because of its misalignment?I'd like to avoid to send it to service because I need the laptop for work, only in the case it doesn't cause any problem in the future.I've attached some images examples and a video with the faint sound when opening it. https://www.youtube.com/watch?v=V2j6u3jpL6M left hinge from top  left hinge from side (the good one) right hinge (assumed to be defective) from the topright hinge (assumed to be defective) from the side. It sticks out about < 1mm on the top part

More replies
Relevance 61.5%

Hi, community I have a Thinkpad T420i that's about two years old now. The left hinge recently became completely stuck at about a 90 degree angle, and I think that in the process of trying to close the lid, I accidentally broke the lid's physical connection to the left hinge. That is, the screws in the hinge are no longer holding the hinge to the lid, and the metal plating (the magnesium rollcage? I hope that is the correct term) seems to have ripped right above the hinge. The right side of the lid is completely fine. Here's a quick video I made to more clearly explain the issue: http://www.youtube.com/watch?v=G1k-QWX_VGIThe monitor still works, so no wire connections broken. I'd like to know1. how to unstick my hinge (and what is the likely cause of the issue, as this seems to be a fairly common problem)2. how to reattach the lid to the hinge3. what parts I will need to accomplish this Thanks.

Answer:Thinkpad T420 stuck hinge and detached lid

I have the exact same problem with this, on my T430 supplied by my company the right side hinge has just got stuck, I cannot even adjust it with my own hand strength it seems almost "seized". To have my lid closed I actually have to use a wrench to even move the hinge into a position to have the lid closed.  I will be getting my company to fix the issue and I will try and find out how they do it, unless they just give me a new one and move all my data over then I won't be able to help you. If you did manage to fix this issue please let me know how you did it! Maybe I can avoid the hassle at work then. Regards Kyle.

4 more replies
Relevance 61.5%

A warranty is supposidly 12 months yet i have only had mine 1 1/2 months and is says i only have 8 months warranty left, somethings wrong there and looking at the dispute page it looks like you cant dispute it until they says its run out????

Answer:warranty 12 months ????

Hi Is it registered with HP? When registration occurs the warranty would be adjusted to start from the born on date (I think you press ESC and then F1 to view this). So if you could try that and then ask again if there is still a difficulty.



Happy 2 [email protected]

1 more replies
Relevance 61.5%

Hi, Inspiron 13 7000, 2 months out of warranty and they are telling me its tough, pay for repair at 80% of original cost, if this is not uncommon then is this a design fault that can be challenged ?
Pretty poor customer service, theres no way the part is costing them that.

More replies
Relevance 61.09%

Don't buy this laptop! This slim laptop is thin and light but not well built. My wife is a careful user and she uses this laptop to pay the bills. Has anyone ever ordered a replacement base from Dell?  

More replies
Relevance 60.68%

Brought new computer yesterday. Refreshed the warrenty information and there is only 4 months left. It should be 1 year day. How is this possible? 

Answer:New Computer only has 4 months warranty

Hi,Yeah it happens.The date you're seeing is from manufacturing date.You can update HP warranty database by directly contacting HP technical support in your region.Keep a scanned copy of purchase invoice receipt ready to be send to HP support when asked.Phone assist: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.htmlhttp://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlYou can check once again, 1-2 business days after contacting them:http://support.hp.com/us-en/checkwarrantyRegardsVisruth

1 more replies
Relevance 60.68%

Hi, I have just bought the top end Spectre laptop, but when i used the HP assistant it states I only have 9 months remaining on my warranty?!? Is this correct? if so it's going to be returned!! Dave

More replies
Relevance 60.68%

I have bought the new notebook in the shop on 22 of August 2016.On the HP's site I check the warranty ststus and see:Warranty status: Active (opens help in a new layer)End date: Dec 11, 2016Why only 4 months?In the shop it was said to me, that the warranty term is 12 months.Who is right and who is wrong?If five months later I will go to the HP's service center in any other country,will be my warranty valid or not?

More replies
Relevance 60.27%

I bought a G570 on August 8th of 2011 and the computer so far has pulled through for me and met my expectations for it. However a few weeks ago my Hinge broke and I was still in warranty and I sent it in for repairs. While my computer was on its way to Texas via fed-ex i read a lot of horror stories of people with lenovo customer service and how laptops got lost and everything so I was a bit scared to send my laptop in. However all went well and I think Lenovo deserves a good post from me for their fast repair and great customer service. Every large company will have its gimmicks here and there because no one is perfect and from the service I received, good job lenovo! My only complaint was that it was hard to find the number to call to get my computer fixed haha.













Solved!

Go to Solution.

Answer:Warranty- Hinge (Job Well Done)

YES! good job to Lenovo!!! I give the thumbs up.Spoiler (Highlight to read)  

3 more replies
Relevance 60.27%

Unfortunately my warranty has expired after 8 months rather than 12 any ideas what i should do?













Solved!

Go to Solution.

Answer:G505s Warranty has expired after 8 months.

Welcome to the Lenovo Community !
 
From what you have described it sounds like you purchased your computer directly from a retailer rather than from Lenovo.  If that is correct then what happened is Lenovo started the warranty date on the day the retailer purchased their shipment from Lenovo.  With these types of purchases Lenovo generally adds an extra month to the warranty to make up for the time the computer may have sat in a warehouse or on the store shelf before purchase.  In your case the laptop sat longer than expected.  In can be corrected by contacting Lenovo Support and providing them with a copy of your receipt from the retailer.  Lenovo will then update the warranty information accordingly.
 
You can find the phone number for Lenovo Support in your country or area by using the link below....http://support.lenovo.com/us/en/supportphonelist_alt1

5 more replies
Relevance 60.27%

Hi,
 
I have Lenovo Y560. We bought a warranty extention few months back using phone support. They said we will get the receipt in 48 hours and warranty will be  updated in a weeks time. But its been almost 7 months now or so. No change in warranty status.
 
It would be lot better if some kind Lenovo staff here help update warranty on page as I need to get the laptop serviced ASAP. 
 
We called phone support again and what they said is same , it will take 24-48 hrs for receipt and 1 week to update warranty online but they have database with all recodes so you can give Acc number to use the warranty. I am not sure how this works using account number. Would be much better for me if someone just update the warranty on page.
 
Details are as follows..
 
To use Warranty in the database  : Acct number : 1600360225
 
Warranty  valid  till Dec 2013
 
Serial number: QBxxxxxxxx
 
Machine Name: Idea Pad Y560
 
Please help as I need to use IWS in India.. and Lenovo India wont accept my request as they dont see updated warranty on your website.
 
Thank you..
 
Moderator Note; s/n edited for member's own protection

Answer:Warranty not updated in database. been 7 months now!

Hello.. any update on my request? There is no one who can help me with this?

6 more replies
Relevance 60.27%

About a month ago my computer would not charge. Purchased a new power cord but that was not the issue. The motherboard has went out on the computer. I paid about $1200.00 for this computer hoping it would last me through college. Now halfway though my second year, I'm looking at having to buy a new computer. I have read that the issue I'm having is common for my computer. Have there been any recalls or are there any options I have to get my computer fixed.  Thanks for your help. JTS

More replies
Relevance 60.27%

I have a lenovo G580(20150) laptop which warranty has expired some 6 months back.Is it possible to get the warranty extended ?If so what is the cost ?(India)

More replies
Relevance 60.27%

Hello, I have bought this HP 15 Notebook (product no. N4G35PA#ACJ) from Flipkart.com on 18th march 2016. As per the invoice/purchse date (18-03-2016) and product description (1 year warranty) the warranty should end in 24 March 2016. But I can see (on 16-05-2016) in the HP support assistant window that it is showing "Warranty and services remaining for 8 months". It means I get only 10 months warranty on the product and not 12 months. I registered my product as soon as I received and started using it in March 2016. I dont understand why it is showing like this. And what do I need to do to rectify the warranty information. Please suggest ASAP. 

Answer:Warranty Duration showing 10 months

@RoyMoon

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

1 more replies
Relevance 60.27%

I bought a Dell Inspiron 15 5567 on 2/01/2017 from Reliance Digital Store Pune. Dell support assist shows that my warranty started on 14/09/2016 and will end on 14/09/2017. As far as I know warranty should start from the date of purchase on the invoice. So I searched a little bit and got to know about the ownership transfer process. I did that 15 days ago but still haven't received any notification regarding the same. Can you guys please help regarding this process. I don't know what to do now as my warranty will end in 12 days.

Answer:Dell warranty only for 9 months on new purchase

If the ownership transfer doesn't go through, contact the seller to find out why - if the system was originally sold through a grey market channel, you can indeed have transfer issues - your seller should be able to tell you.

2 more replies
Relevance 60.27%

My thinkpad Yoga died at begining of June. Called Lenovo who sent a replacement HD which didn't resolve the problem so I had to ship the item in for repair. This is 16 June and I am yet to hear anything or an ETA on when I can have it back. Just wondering how long does it take on average to get a Thinkpad repaired? Really pissing me off that the rep flatout refuses to extend my warranty for the days I have to wait for it to be repaired. 

Answer:1 months+ wait for a warranty repair?!

depends on the parts availability. But 1 month sounds quite long.

5 more replies
Relevance 60.27%

I have purchased one Dell Vostro 3546 series laptop 2 days back i.e 4th June 2015. When I checked the Warranty details for my laptop (tag <ADMIN NOTE: Service tag removed per privacy policy>) it shows that the warranty will expire on 24-Dec-15 which is less than 6 months whereas the Dell provides the 15 months warranty for this laptop.
It shows that the product is shipped on 24-Sep-14 and thus the warranty will expire on 24-Dec-15 but how come the warranty will expire when the product was not at all purchased by customer.
I have purchased this laptop from authorized dealer under the bill from Nehru Place and request you to please let me know the solution for my problem.
Thanks
Prateek

Answer:Dell Warranty less than 6 months on new Purchase

You need to register the system with Dell (transfer ownership to your name) to initialize the warranty.
<<www.dell.com/support/retail/us/en/19/>>
Use the system service tag and the link above.

4 more replies
Relevance 59.86%

Hi guy, I've bought my 2nd T420 for 2 months. 6 weeks ago, I installed Windows 8 Pro for my lappy. But the warranty status of my T420 is not availble when I use Lenovo Solution Center. I'm worry about this and I check warranty online at Lenovo Support. It is still availble, the ending date is 2014-8-27. So should I be worry about it?http://nv3.upanh.com/b2.s32.d1/5ed49c6935ed2645229c7064f63ecc2d_53890793.warranty.png













Solved!

Go to Solution.

Answer:Warranty of ThinkPad T420

Don't worry about it, it's a known problem, LSC will display the status eventually:http://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-solution-center-doesn-t-show-warranty-i...Anyway, it's working on my T420s starting with version 2.0.019





_________________________________________________________________T420s i5-2520M HD3000 480GB Crucial M500 SSD 8GB RAM Ericsson F5521gwT430 i5-3210M HD4000/NVIDIA 5400M 512GB Crucial MX100 SSD 12GB RAM Ericsson H5321gw

2 more replies
Relevance 59.45%

Hi all, Recently I found that my T61 right LCD hinge was broken. The machine is still under warranty. I sent to the service centre and a few days later the person told me the hinge is not under warranty and I have to pay about 100 bucks USD to replace the part! I read through the warranty many times and 100% sure I didn't void it. My question: Is the hinge under warranty? Thanks. zhichien

Answer:Is T61 hinge broken under warranty?

The hinge is under warranty as far as material defects are concerned. But the most common case of hinge breakage is that the ThinkPad has been dropped. I don't know the situation in Singapore but here in Germany the manufacturer must verify that the problem is not his fault within the first year of warranty (and not the consumer). So my hinge got replaced on warranty. If you have evidence that the hinge broke without you handling your TP negligentyou probably have good chances to have the hinge replaced for free as well. The price of 100$ might sound high at first but if you take into account  that the complete display has to be disassembled and the structure frame needs to be replaced thats an okay price. However my TP came back from repair with the hinge even more broken then before.

1 more replies
Relevance 59.45%

The note book we bought will not turn on, the power button lights up but that's it. We have tried all trouble shooting ideas on here. If it's out of warranty what do I do.

More replies
Relevance 59.45%

I've been trying to find a solution to this online for a few days now and haven't come across anything. I have a Toshiba Satellite Fusion. It was working beautifully until the other day when I went to use it. It wouldn't power up so I assumed the battery was dead. Plugged it in and the charging light didn't come on but the computer powered on. The laptop recognizes that it's plugged in and shows that the batter has a 100% charge on it but will not run unless it's plugged and will shut off instantly when unplugged. I've tried using another charging cable with no luck and I'm unsure at this point what next step to take. I would pop the battery out and put it back in but this one doesn't have an easily accessible battery and I'm trying to avoid taking it apart if possible. I haven't located a battery reset button on the bottom either.

As noted in the title it's two months out of warranty otherwise I'd just send it in.

Any help on this subject would be greatly appreciated.

Thanks in advanced.

More replies
Relevance 59.45%

Hi Folks,             I guess I am aiming this question at Mark or one of the other Lenovo people who frequent the forum. I recieved my Laptop (300 n200  0769-BRG) as a birthday present back in January this year. It was bought from Laptops Direct in the UK (invoice date: 2008-01-21). On firing the Laptop up I registered with the online registration thing that appears when you start the machine up. Since owning it the dvd drive died and was replaced under warranty with no hassle. However, the replacement has started exhibiting similar behavior (problems reading dvds) and upon checking my warranty status online I find it supposedly expired on the 26-09-08: Type:0769 Model: BRG Serial number:  xxxxxx   Status:Out of warranty Expiration date:2008-09-26 Location:  UNITED KINGDOM I have an html copy of the invoice clearly stating invoice number and order date etc which I can email to Lenovo warranty staff (athough as it was a present the machine was ordered by my aunt so her name is on the invoice). What can I do to sort out the obvious discrepency between the order date and the fact that the warranty started almost three months before the laptop was ordered? Advice welcome as always Thanks in advance Regards Rob

Answer:ASK: Warranty started 3 months before Laptop was ordered ??

Call Lenovo service, and tell them that your warranty date does not reflect the invoice date, they will then proceed to change your warranty date, once they received a copy of the invoice/receipt. 

1 more replies
Relevance 59.45%

Two issues here: 1. purchased the laptop 12/04/2016 - Warranty expired 14/08/2016 (4 months) 2. Laptop has been increasingly unuseable due to significant flickering on screen then moving to sleep mode.Ive updated all drivers, also completed a reset but to no availAlso when coming out of sleep mode I get a black screen but if I run my finger along the top bar (the F keys) the display re appears until it starts flickering again and then to sleep mode Ive a couple of videos that shows this in action Any help would be greatly appreciated Nick   

More replies
Relevance 59.45%

warranty showing start date 08/01/2016 and end date as the same date 08/01/2016 i only purchased the pc 08/01/2016

More replies
Relevance 59.45%

Hello! I bought a Dell Inspiron laptop several months ago (new) and last week it stopped charging. I sent it back to the manufacturer and they said the AC adapter needs replacing, is not under warranty and I need to pay them ~$159. Can someone tell me why it's not under warranty and if this is true? Thanks. 

More replies
Relevance 59.45%

As per title really, after some of the complaints I've seen on these forums, I can't understand why these machines are still being warrantied at manufacture, then by time the customer gets the machine, like myself, there's a much shorter warranty remaining. There must be a better warranty registration system than this? Other brands of laptop I've had have involved a customer driven registration program, or one that runs automatically when windows setup completes fully. Anyway, rant over, could I be guided on the process to reset the warranty please? Many thanksMark





Model: G780-2182 / B960 - 8GB - 1TB - Win8









Solved!

Go to Solution.

Answer:Warranty Still Being Activated at Manufacture - Only received 9 months

Hello and welcome,
 
I'll guess that your machine was purchased from a retailer - not direct from Lenovo.  That's how this usually happens.  The laptop sits in someone's inventory for a while. Lenovo phone or web sales tend to be build-to-order.
 
I've bumped into this a couple of times.  The procedure (at least here in the US) is to call support.  Be prepared with a proof-of-purchase that you can email.  Also be prepared to wait a while.  It can take a couple of weeks for the updated expiration date to show up in the data base.
 
Regards,
Z.
 

United Kingdom
THINK-branded products
English
08705-500-900(Standard warranty support)
9 AM - 6 PM Monday - Friday
IDEA-branded andB, C, E, G, H, K, N, Q, V, Y Series Products
English
0844 2491112(5 pm from BT landlines)
9AM - 6PM Monday - Friday

2 more replies
Relevance 59.45%

Model Number 90B90012US 1 year warranty expired after only 4 months of buying it. How can I get the full year?













Solved!

Go to Solution.

Answer:90B90012US 1 Year Warranty Expired after 4 months

Good day and welcome to the community.
 
Please contact Support (info below) to discuss adjusting the warranty end date on your H30-50. You will likely need to have your dated receipt available.
 
Hope this helps to get you started.
Regards.
 
Canada


IDEA-branded and B, C, E, G, H, K, N, Q, V, Y Series Products
English 1-877-4-Lenovo (1-877-453-6686)
24 hours/day 7 days/week

2 more replies
Relevance 59.45%

  So I received my new ThinkPad Twist on Wednesday the 14th of this month and promptly registered it with lenovo.And then I discover the next day under my Warranty check that the Warranty was started the day the machine was built and not when you take possession as a New machine/customer. To be fair here most of the vendors do it this way.   I called lenovo and the rep. even told me they think it stinks and then happily pointed out the solution of buying an extended warranty. So in essence you are not receiving what you are paying for. By the way the ThinkPad Twist is one awesome machine.  Very happy I made the right choice.   And I was able to find one with a core i7 processor and 8gigs of ram.   At a price that had me do a double take.   Needless to say I jumped on it as fast as my fingers could place the order. It's a good thing I really like it, or my dismay at the lost of over 5 months of warranty coverage would really have me doing some expletives here.  It leaves one with the feeling that it's a carnival bait and switch move, claiming they are giving X amount of warranty but never mentioning it's from the time the machine was built and not from the date the customer purchases it.













Solved!

Go to Solution.

Answer:Lost 5.4 months on Warranty on new ThinkPad Twist

If you call up the Lenovo service rep, they can reset the warranty to the day you bought the machine, by providing your sales receipt/invoice.

1 more replies
Relevance 59.45%

Hi, I am interested to purchase the following laptop. I am from Singapore. The manufacturer part number is 417858U. I could not find the relevant warranty information from this or other websites. The warranty is 3 years, but I am not sure whether I will get on-site support, or whether I need to send the laptop to the repair center in Singapore/US to get it repaired. Also, whether I need to pay for the shipping myself. Could anyone in the forum help? Thanks a lot in advanced. http://www.costcentral.com/proddetail/Lenovo_ThinkPad_T420_4178/417858U/11314507/ Sincerely,Yee Kan













Solved!

Go to Solution.

Answer:International Warranty for pre-configured T420

Hi kohyeekan, and welcome to the Lenovo User Community!
 
According to the Personal Systems Reference tabook the 4178-58U has a depot repair service 3-year limited warranty (i.e. you send it to a local repair center).
 
The International Warranty Service page shows that 4178 models are covered in Singapore.
 
Hope this helps!

2 more replies