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WORST CUSTOMER SERVICE AND CLIENT SUPPORT OF ANY COMPUTER COMPANY EVER

Question: WORST CUSTOMER SERVICE AND CLIENT SUPPORT OF ANY COMPUTER COMPANY EVER

i bought the new thinkpad and recd the end of dec 2012. I recoomended it to many in my company and am sorry they all started buying them. We all got the ultra book think pads. My was core 17-quite expensive/4333 SERIES. I bought iT with the warranty. NOTE- WHEN YOU BUY THE THINK PAD - YOU NEED THE EXTRA WARANTY NO ONE TELLS YOU ABOUT -PRO WARRANTY.THE WARANTY YOU GET FOR 3 YEARS IS BOGUS. i USED MY THINK PAD LIGHTLY AND ALWAYS TOOK GOOD CARE OF IT. I PREPARED FOR 6 MONTHS A PROJECT AND HAD IT SAVED TO MY HARD DRIVE BUT NO COPIES. THE MACHINE WENT COMPLETELY DEAD. I PANICKED AS THE INFO WAS NEEDED FOR A MAJOR PRESENTATION I AM MAKING NEXT WEEK. i CALLED LENOVA IMMEDIATELY AND THEY FGAVE ME 5 PHONE NUMBERS SO I CAN BRING IT IN AND HAVE IT SERVICED. IT WAS UNDER WARANTY UNTIL 2015.ALL 5 PLACES THEY GAVE DO NOT FIX THE COMPUTERS. I CALLED LENOVO BACK BECAUSE THEY COULD NOT EVEN FIND A DEALER THAT COULD FIX THE MACHINE. I SENT IT TO THEM ON THE 25TH. ON THE 27TH I USED MY CASE NUMBER AND FOUND IT WAS IN REPAIR. I CALLED ON THE 27,28,29,30,1,2,3, I SPOKE TO EVERY DEPARTEMT AND COLLECTIVELY SPENT 30 HOURS OF TIME(YES I WAS HING UP ON, SENT TO WORNG DPARTMENTS, PLACED ON HOLD FOREVER) TRYING TO TRACK MY COMPUTER AND THE PROBLEM. EVERY PERSON SAYS "I AM SORRY, I UNDERSTAND , ETC. THEY DO NOT. I NEEDED TO EITHER RETRIEVE THE INFO FROM THE HARDRIVE OR HAVE IT REPAIRED BEFORE I LEAVE FOR EUROPE IN 2 DAYS FOR A POWER POINT PRESENTATON THAT TOOK 6 MONTHS TO PREPARE AND NO BACK UP. FINALLY I WAS TOLD THE ADAPTER PORT WAS BROKEN AND THE COMPUTER BOARD BURNT OUT AND TO GIVE THEM 950.00 TO FIX A COMPUTER I DID NOT DROP, TAMPER WITH OR BREAK. i USED THE POWER CORD THEY GAVE ME AND CANNOT UNDERSTAND HOW THEY CAN CHARGE ME FOR A COMPUTER THAT IS NEW-WITHOUT A SCRATCH AND UNDER THE WARRANTY THEY SOLD ME. WHY DID I BUY A WARRRANTY?. SHAME ON IBM AND LENOVO. 950.00 . SHAME ON YOU OVER AND OVER.I SPOKE TO EVERY DEPARTMENT AND THEY KNOW NOTHING EXCEPT HOW TO TRANSFER ME FROM ONE DEPARTMENT TO ANOTHER DEPT. ONE MAN TOLD ME THE COMPUTER IS UNDER WARRANTY AND HE WOULD HAVE IT FIXED AND THEN TRANSFERED ME TO A MANAGER TO REVIEW ALL HE CONFIRMED. . AGAIN I WAS SENT TO TECH SUPPORT AND THEN SALES AND THEN WARRANTY AND BACK AGAIN. THERE IS NO MANAGER, JUST PEOPLE THAT PASS THE BUCK AROUND WITHOUT RESPONSIBILITY. i WROTE EACH PERSONS NAME DOWN -AND THE LIST IS LONG. i DID SPEAK TO THE WARRANTY DEPT AND I WAS TOLD I COULD NOT GET THE RIGHT WARRANTY AS THE MACHINE IS MORE THAN 90 DAYS OLD AND NOW IN REPAIR. . LENOVO KNOWS ONE THING- CHARGE THE CUSTOMER AND THEY DO NOT CARE ABOUT WHAT THEY DID WRONG OR THAT THE MACHOINE I RECIEVED WAS FAUTLY. I AM TO BLAME AND HELD HOSTAGE FOR 950.00. I FINALLY SPOKE TO A WOMAN WHO SAID SHE WOULD SEND MY CASE TO A MANAGER TO ESCALTE. SHE WAS CONDESCENDING AND HORRIBLE. I EXPLAINED THE PROBLEM AND TIMING AND SHE IS SORRY AND SHE UNDERSTANDS- BUT I DO NOT THINK ANYONE UNDERSTANDS THE WORDS THEY ARE SPEWING. IF THEY UNDERSTOOD- WHY IS IT GOING TO TAKE 3-5 MORE DAYS TO GET THE CASE TO ESCALATE.I WILL LEAVE ON A TRIP WITHOUT MY WORK AND ONE OF THESE DAYS -SOMEONE TILL WAKE UP AND JUST START THE WHOLE PROCESS OVER AND ASK ME THE PROBLEM AND DEMAND THE 950.00. WAKE UP IBM AND LENOVO AND KNOW I WILL DO ANYTHING I CAN TO DISCOURAGE MY COMPANIES AND ANYONE I AM ASSOCIATED WITH TO NOT CONSIDER IBM PRODUCTS.YOUR CUSTOMER CARE IS HORRIBLE. YOUR SYSTEMS AND TRAINING OF PERSONAL IS TERRIBLE. i WANT MY COMPUTER BACK, FIXED AND NO CHARGE AND ACCEPTED AS IT WAS UNDER THE WARRANTY I BOUGHT. iF THERE IS AN EXTRA PRO THNKPAD WARRANTY I NEED TO BUY- I AM MORE THAN HAPPY TO DO SO. i AM POSTING THIS BLOG ON ALL MY COMPANIES WEBSITES INCLUDING FACEBOOK, TWITTER ,LINKED IN -GLOBALLY. PERHAPS I WILL DO SOME GOOD IN WARNING ANYONE THAT WAS THINKING OF IBM PRODUCTS TO NOT BUY THEM

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Preferred Solution: WORST CUSTOMER SERVICE AND CLIENT SUPPORT OF ANY COMPUTER COMPANY EVER

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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Answer: WORST CUSTOMER SERVICE AND CLIENT SUPPORT OF ANY COMPUTER COMPANY EVER

SO ASIDE FROM EVERYTHING ELSE, IT'S STILL LENOV'S FAULT THAT NOT ONE BACK-UP WAS COMPLETED? REGARDS,-30- I do not work for Lenovo/IBM, nor have I ever.





I love my LENOVO.T 410s, WIN 7, 128 SSD, 64 Ult.I do not work for LENOVO.

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 I have been searching and reviewing computers to buy. Came across the K430 but after reading horror stories about Video Card Replacement, Power Supplies and Turbo Switch not working, I decided to call support and seek advise or a simple opinion. The Support Specialist shockingly informed me that she did not know anything about Card Upgrade and recommended that I speak with Sales. Called sales, waited for 30 minutes and was also informed that they know nothing about Video Cards. This is what kills a company, the fact that it's own employees are distancing themselves from their products is a disgrace. Wake up Lenovo, Wake up!!

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This is conversation I had with some of the officials of lenovo.Not a single person found responsible, starting with Sales support , technical support, Salesservices ED..and list goes on.I cried out my issue about 15-17 times to different person, not a single person have kept any track of it niether it is resolved yet. And after all the hustle the final email answer comes from lenovo's Service ED is that they cant help contact local lenovo!Worst service ever anyone can provide!I am pasting my email conersations with the "officials" and persons of lenovo :------------------------------------------------------------------------------------------------------------------------------------- Forwarded message ----------From: Services_ED <[email protected]>Date: Monday, November 10, 2014Subject: Repair of Lenovo ultrabook laptop - model number U410To: XXXXXXXXXXXXDear Customer,Thank you for reaching to Lenovo India.Request you to get in touch with the respective country for further assistance.Thanks & Regards,Services-Executive DirectorEmail ID - [email protected]: XXXXXXXXXXXX Sent: Saturday, November 08, 2014 10:10 AMTo: Services_EDSubject: Re: Repair of Lenovo ultrabook laptop - model number U410Sir,It is surprising to note that a customer of ?Lenovo?, supposed to be a good brand ,has such a pathetic after sales service. Just imagine that a customer is not able to use the system due to non- availability of Lcd rear screen ( part no  &nbs... Read more

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I purchased HP AU113TX notebook 3 months back. And since then I am getting BSOD error and till date I have opened 3 case id of which my last case id is opened for more than one month(CaseId: 3036636047) Why customer should suffer because of issues in your laptop. Being a loyal customer of HP, would say I will never ever trust HP again.

Answer:Worst company worst support.

@AliMujtaba

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Worst customer expense ever, three think pad?s and this v570 latter and all they say is try again. After this im done with their productsThis is my experience over what has become a 2 month long episode and a very bitter ending for me.I recently bought a laptop for school, I chose Lenovo because iv only have ever used a thinkpad and was very happy with them.I bought a v570 , the model I got was a great price but only has a 2200mha 6 cell battery (half the normal amount) so battery life is only 3 hours. Which is not a big deal because I can buy another battery and this is where my story begins .I call Lenovo (feel better when I support someone though commission) and asked about available battery?s, and wow my luck a 8 cell battery is available for my laptop! So I order it and was told it would take 9 business days for me to receive it, which is perfect because I can return my laptop with in 15 days.Latter that week I look at the battery I gothttp://shop.lenovo.com/SEUILibrary/controller/e/webca/LenovoPortal/en_CA/catalog.workflow:item.detai...and notice that it has crazy dimensions that will not fit my laptop.So I call in explaining this, and was told that I was wrong and that is will certainly fit my laptop ( which is okay because it is their job and I believe than are far more knowledgeable than me) So two weeks latter over 20 days latter I have no battery and no call or e-mail saying why I haven?t got it.I call in with my order number and am told that there are ?... Read more

Answer:Worst Customer support

hey jul644,sorry to hear about what had happened. could you pm to me the following details as i would like to check what had happened.Name:Country:Mobile:Email:MTM [machine type model]:( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find )Serial Number (S/N):Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :Troubleshooting Taken : (if any)





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Hello Team,
 
My Name is Anish Mathew and you can reach at my number xxxxxxxxxxx).I would like to report one of the worst customer support I have ever experienced in my life. I am not sure which email address I should be sending this,so marked on all addresses I got from the internet. Please forward this to the right people as I didn't find any escalation point.
 
The story begins around last week of June 2013 when my laptop(Lenovo thinkpad edge xxxxxxxxx doesn't detect my battery. Since it was out of warranty I went ahead and bought a new Lenovo genuine battery thinking that my battery is corrupt. But the laptop didn't detect the new battery. As a next step I reached out at one of your Authorized service center in Bangalore below.
 
 
Caddons Computer Services
No.3350, KR Road,
BSK II stage,Bengaluru-560070
Tel-26762986/87/88
 
As per the call with the technician I took my laptop to the service center. The initial response itself was pathetic. The problems seems like the chip that is supposed to detect the battery is no longer working. As per Lenovo we cant replace the chip instead we need to replace the Mother board which would cost me 14k. Rahul told me that he will extend the warranty and get the mother board replaced under warranty which would cost me 8k. We agreed this and gave the laptop on 29th June 2013.Attached is the service report copy with the dates for your reference.
 
Guys Today is 21st Feb 2014 and you know what still nothing has... Read more

Answer:Worst ever Customer support in my life

Your complaint is with the computer store that you took the computer to.  Go back to the store in person and get your computer back.  They've had it long enough for you to know they are never going to fix it.  Then call the Lenovo customer service number on this website (for India) and work with them.  This is a user forum, not a Lenovo customer service forum.  By all means take the computer store to court (if the Indian court system is anything like the US system, you are wasting your time), but they are not lenovo..  





KeithFormerly 600E 2645, T30 2366, X31 2673, T40 2373, T41 2379, T42 2373, T42 2379, T60 1952, T61p 8889, T61p 8891Currently T420 4177-CTO, T430 2347-A54, T430 2349-L64, T430 2347-UN9, T430 2342-CTR, Ideapad K1, H520S 2561-1LU

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On May 17th, 2016 I ordered Inspiron I7 7000 laptop, Skullcandy headphones and 8GB of laptop memory. I received the headphones and memory around the 20th. The laptop was shipped on the 20th. On the 24th FedEx delivered the laptop to the wrong address and they were unable to recover it. I sent the FedEx case number to Dell customer service on the 26th and they stated a replacement would be sent out next day air. Also on May 26th, Dell billing department stated my Dell Preferred Account would be pushed back to July for my first payment. I received and email on the 27th that Dell has processed a replacement and I will be notified when it will be shipped out. I requested an order number so I can track the item and I received another email on June 1st stating that an order number has not been generated even though the replacement has been processed. They will send me an email when it is shipped. It is June 7th and I have not received an email. A Dell customer resolution rep contacted me (only after I filed a complaint with the Better Buisness Bureau) and informed me that a replacement laptop HAS NOT been processed. Dell customer service WILL lie to you. Please do not buy anything from this corporation.

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I ordered black and color ink on 08/13. First I was told my order will be deliver on 08/21 then somebody called at my house and then changed to 08/23. I received an email now is on 09.01//Yesterday a rep from Dell called at my house and told if I order for a commercial Metropolitan video card or something. At this point I'm furious, I never ever have to deal with this type of customer service. You guys are the worst. That's why I don't want to order anything from Dell. I need the ink pretty bad and Dell make me wait forever, and then when I checked my order online..they want me sign a delay order consent, I tried to do it but always I get an error message. I am so disappointing, very, very bad busines

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We used to buy a lot of Lenovo laptops. Sometimes we have to call for support - and I never experienced worst support from anywhere.Today's example - HDD passes away in one of our x61 tablet week ago. I called the company who sells those to us, and got a replacement next day. Problem is - now I need recovery disks, so I called Lenovo.They say - they will not send it to me. Because they have no record of that HDD was replaced. Hello? Create that record, do something, just send them  - the price of the question $50 dollars, why you have to give hard time for a loyal customer?













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Answer:Worst customer service

Welcome to the forum! The story is a little more complicated than it initially seems: had you sent the machine back to Lenovo (assuming it's still in warranty) and not to the third party, you would've gotten it back with a new hard drive loaded with the appropriate OS that had originally shipped with your machine. Lenovo is really not at fault here. As customers, we have to follow certain procedures as well, to help them help us. Sometimes it takes a mistake for one to learn, and I'm sure that it will be the case with you guys...

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I had always been a loyal thinkpad customer been through several generation of thinkpads. I had been recommending thinkpad to anyone who comes to me for a laptop recommendation. Clearly, I WAS WRONG!!! I doubt if I would buy thinkpad again. I wouldn't result in writing this if wasn't being so upset! I had a 1st gen x1 carbon but the lenovo customer service in CANDA just ruined such a beautiful laptop. 1 month before the warranty is going to expire, I encounter a motherboard failure and send the laptop in for repair. The whole experience is smooth until I got back the "FIXED" laptop.  Not only the system is gone (left the laptop in an unusable state until I reinstall the sytem by myself), the wifi is no longer working! ........  I had to send back the laptop again.  Then I had to go overseas so I could only receive the laptop a few weeks later.  NOW guess what, they promised they've checked everything but the fan creates a strange noise when moving the laptop.   GUESS WHAT. now they claimed that the laptop is already out of warranty and they wouldn't repair again ???? WHAT????  so the user should bear the consequence of unreliable repair center???  I called in several times, spending hours with customer serivces who just keep redirecting me and shifting reposibility! No one solved the problem.   They promise would escalate the case and had someone call me but no one calls.  I am really upset wasting so much time on th... Read more

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I have no idea how I ever trusted Lenovo. I bought my IdeaPad Y400 to be my college laptop. It was defective in a matter of between immediately and 4 months, including the fact the machine would not hibernate properly, causing the inability to charge it until I repeatedly changed between hibernation and powered/unpowered states to get it working again. Do you have any idea how much battery this thing burns through on S3? To make matters worse, the webcam also stopped functioning a couple months after direct purchase. So, I finally had the chance to send it in. Sure, I couldn't send in the hard drive, but it was a "hardware problem" as per the first tech I spoke to who initiated the RMA, and I had managed to replicate the behavior in virtually any OS I could give it from any entry point it would allow (Live CD, USB, EFI, Legacy Boot). At the same time, I had requested an AC adaptor, since I had just lost mine. The tech I spoke to the first time said that would be covered. One month later, I finally get the chance to send in my laptop, and it comes back WONTFIX. And no AC adaptor. Latest tech I spoke to gave me some completely different set of rules that the first tech did not. In other words, lost AC adaptor will simply just have to be replaced by me. I have been nothing but lied to by every facet of Lenovo support, and they have shirked their obligations at every turn. Where do I file a complaint with someone at Lenovo that would take it personally? And should ... Read more

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The first one I had got NVIDIA graphics card issue. Please refer to this url: http://forums.lenovo.com/t5/IdeaPad-Y-U-V-and-Z-series/Y480-crashes-due-to-Nvidia-driver/m-p/759823#.... I got it replaced few days ago. The graphics card issue seems to be gone. BUT, now the replacement is even worse.1. The power adapter doesn't work.2. The USB ports don't work.3. The USB ports break my mice. I also would like to share my customer service experience with you guys. So, I called in Lenovo for the first defected one that has graphics card issue. I called in within 21 days, they have never told me that I could get a replacement for a defected product within 21 days. Even worse, they told me to send it back for a repair (which basically they're gonna take apart my laptop). I told them that I can't afford not having a laptop to do my work. Then what they did was they offered me a 2yr-in home warranty so that I don't have to send the laptop to them. The price was $115 with a 15% tempting discount which ended up being $101. I told them I checked the price online and it's only $79. Then I asked how it could be different when a big company like you guys can have different price over the phone and online. They told me that the price might not be updated online. Even worse, they challenged me by saying this: "You could try buying it online, but when you called us back you may not be able to get the 15% discount anymore!" WOW Lenovo WOW! You treat your customers like that? S... Read more

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Answer:worst customer service i have ever experienced any...

[email protected]

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Answer:worst customer service i have ever experienced any...

[email protected]

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I had my x200t for like 2 months , and just realized this one is not the one i wanted. The two finger touch function is not working or let's say  the panel doesn't support it. ok , then here is the story... Back to the time when i was ordering , I called twice and emailed once to confirm this model support two finger touch function, and all of the agents said yes , the old model has been put on EOL. So, I placed my order ( 2 or 3 days before win 7 released) then I was quite busy with my exams untill X'mas. During Xmas, I installed Win 7, simple tap , etc. and found out this model does not support two finger touch function.  Then I called customer service, Agent told me it was a mistake, the new panel is not ready for x200t and he could not handle it . However, the manager was away and would be back on dec 30th , so he asked me to leave her a message. So I did that ,and never got a reply.  Then I called again (Jan 4th), this time I told the agent I wanted to buy a x200t , and was wondering if this model has the two finger touch function , this agent said yes. Then I told him my x200t doesn't have it , the agent was like" oh, you already had a x200t ?". I said yes, then he hung up.(WTF?).  I called again, the 3rd agent was like " no, you heard it wrong ,and he defined multitouch as pen+finger" and I told him I explicitly asked if this model has "two finger touch function not just saying multi touch", and he just kept making excuses. Since I dont have an... Read more

Answer:LENOVO has the worst customer service.

The confusion might arise because the older x200 screens were called "dual touch." Unfortunately, by dual touch they meant pen or finger, not dual touch in that you could do two-finger touch actions. I was very confused about what that meant myself until someone else on the forum straightened me out. As far as Lenovo's customer service goes, last year I personally had a nightmarish time dealing with their warranty service department. i found that the general attitude was that they simply aren't interested in helping their customers. I encountered the same thing just yesterday when they didn't want to honor the warranty on the replacement computer they sent me after the first one broke. However, there are a few good ones out there. You could try and private message "Mark Lenovo" on this site. I don't know if he handles this kind of issue, but he's the one who finally straightened out my warranty service problems for me last time. Maybe he could at least suggest somebody to talk to.

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2 months ago I purchased a t440s that arrived defective. Notably, the screen was the upgraded FHD IPS panel. My unit came with the LG model, which is notorious for being defective. The screen had bad viewing angles (its main selling point...), about 1.5 inches of light bleed along the bottom, and significant yellow tinting outside of a medium-sized circle in the middle of the screen. Additionally, the trackpad was too far left in its housing and would ocassionally *get stuck beneath the case* and ALWAYS scrape against it.After waiting 3 weeks for my laptop to arrive, I requested a repair after owning it for 2 days and sent in my laptop-- at the end of September. I didn't receive any updates on the status of my repair until several days ago. I was unable to answer the call and the voicemail Lenovo left only said that my repair was pending. After attempting to contact support myself and being placed on hold for absurd lengths of time, I gave up.Earlier today I received another call. The rep told me that my laptop wouldn't be able to BEGIN being repaired until November 24th, at the very least. This is due to a backorder on replacement screens. I'm assuming that's because they're having to replace more than just a few.The rep offered to have my laptop swapped with a new unit, yet I'll have to speak with another person who won't be calling me until "sometime next week" to actually have this done.The girl I spoke with to initially request my repair was very kind and knowledgeable. ... Read more

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I have purchased Lenova G550 Laptop on Aug 14th 2009,just after 3months My laptop wireless stopped working
I have returned my laptop on Dec 26th-2009 to the company for repair. Case Number  WN151933
In January 2010 I have made 4 calls to the company since I have not received my laptop fixed, got the reply  saying that I would receive my machine in a week
Again I have made a 5th call to the Customer care people on Feb 3rd, then They were saying there is a optical drive is missing from the laptop and I have to pay $160, but I am sure that I have sent the laptop with out missing any part and I was not communicated about the missing part to my initial 4 calls in January.
After I have confirmed that I have sent my machine with out missing any part, I was told that the case is being escalating to Customer relations Dept and I would get a call from them in 24hours,, But I have?t received any call . After that I have called them 7,8 times but hearing same stuff that case is escalated to CR ????
Since I did?t have my laptop, I have been lost my productivity in my career, I am Planning to approach legally thru BBB or Consumer forum
 
 
Note from Moderator:  Please don't post the same message in multiple boards/threads as it splinters the discussion.  Duplicate(s) removed.
 
 
 

Answer:Worst Lenova Customer Relations Service

Madhupv,
 
Sorry to hear about your troubles - it does seem odd that a system would show up missing the optical drive, as that drive is not intended to be removed by the customer.   I'll see what we can find through your service case number that you have shared,  and I would also ask that you send me your contact information - name, address, phone, and the serial number for your system (if you have it written down) so that I can be sure to get customer relations engaged.
 
The customer relations team is very responsive typically, and so I would have to assume there was some issue with the escalation up through service.  
 
Thanks for speaking up!
 
I'll look for your private message, and will check into the service case in the mean time.
 
UPDATE - I have found your records.  This was not yet escalated, but is being done so now.
 
Best regards,
 
Mark

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6 months after brand new Y40-80 I started getting a flickering on my display. It only got worse. I've updated the display drivers and the bios with no change. Then I disconnected the screen and reconnected it. It hasn't been flickering nearly as much since doing that but it still occurs. I'm sure it will get worse with time like it did the first time. Anything I can do short of buying a new display? 
 
That being said, lenovo has the worst customer service I've ever experienced. Their escalation team exists simply to escalate YOU...from slightly irritated to murderous rage. I understand computers can have issues but based on their customer service I will never buy lenovo again.
 
Edit - Screen flickering is back to what it was before. I ordered a new screen from Amazon so hopefully that will fix the problem. I am worried that if the issue is with the male 30 pin connector/ribbon that plugs into the new screen then I'll just be back at square one. Is there anyway to determine if the issue is with the screen vs. the male 30 pin/ribbon? 
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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I asked the lady 5 times a question and she kept answering with a question or uh i dont know what you mean. then she abruptly closed chat session. i mean talk about rude.you want me to continue to buy lenovo products. How about better customers service and actual help with product issue. which by the way the issue i have, was not resolved!I took a few screen shots during the session.

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I have just experienced the worst customer service of my entire life. My husband and I purchased an HP Pavilion and have been having issues with the display screen since the beginning. After many, many calls to tech support with no resolution, the laptop was finally taken in 2 weeks ago for diagnostics. We were told that the laptop would be back to us on Sept 20; however, in an update yesterday, we were told a part was on backorder until futher notice, and the fix date was unknown. I called tech support today and insisted I speak to a supervisor to get this situation resolved. The supervisor--someone named Joseph--sounded sympathetic, said he would speak with a case worker, then put me on hold for an hour and never got back to me. I tried calling the tech centre back several times, and each time would be transferred to Joseph's line, only to be put into "hold purgatory" indefinitely. Joseph never did pick up the call. I will never again purchase an HP product.

Answer:Worst customer service experience of my life

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Lenovo has the worst customer service I have experienced in years.  This is regardless of industry or product.  My ThinkPad recently displayed a message indicating it had an internal defect and directed me to place a service call.  I called repeatedly -- at least 6X -- and the Lenovo phone system kept hanging up on me!  This happened over a 3-day period.  I finally gave up, turned the machine off, rebooted and was up and running again.  Is the problem still out there?  Probably.  But I can't rely on Lenovo to stand behind its product and help get it fixed. I received a new error message from Lenovo Solution Center today and was directed to contact support for assistance.  I tried this time to do a live chat.  After repeated attempts to log into this so-called service, I received a grayed-out live chat window which did absolutely nothing.  I shut down the window after 10 minutes and tried live chat again.  I received a grayed-out live chat window which has been spinning for 45 minutes and I'm still without someone to talk to about the problem.  I guess the answer from Lenovo is to make it so difficult for customers to reach them that they finally give up.  Saves on support expense.  I can't wait for this machine to die -- I'll take great satisfaction in throwing it in the trash ... where it belongs! I will never again use a Lenovo product and would strongly recommend anyone reading this entry ... Read more

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Dear Sir,                                I was purchase a Lenovo PC(SR NO. R300QH0Z) from you on date 06/04/2015 and it was working fine, but some days ago I face a problem in system that it did not given display  and I logged a complaint to Lenovo customer care(COMPLAINT NO.7008317030), they sent an engineer  Mr. Ashok  Malviya ,he was attended the system problem and opened system and change some parts after that he called on mobile  some one that he did not understand the problem and he tried as he can.The company person called me and requesting me for that by mistaken he ordered SMPS and the problem is related to systems mother board and give him some time to resolve this issue  after few days they sent a Motherboard and told me that it is chargeable.                According to My invoice the Machine is Under Warranty then why should I pay for this then his engineer said that if you want this product to repair under warranty  then wait for approval.                                Yesterday they called me to inform  that they were unable to complete this call w... Read more

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6 months after brand new Y40-80 I started getting a flickering on my display. It only got worse. I've updated the display drivers and the bios with no change. Then I disconnected the screen and reconnected it. It hasn't been flickering nearly as much since doing that but it still occurs. I'm sure it will get worse with time like it did the first time. Anything I can do short of buying a new display?  That being said, lenovo has the worst customer service I've ever experienced. Their escalation team exists simply to escalate YOU...from slightly irritated to murderous rage. I understand computers can have issues but based on their customer service I will never buy lenovo again. 

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Lenovo Senior Management - This is by far the worst customer service experience I had with your CS agents compared to any of the other store or product firm I have dealt with. I do not have too much time after already wasting so much more with your agents...so would be just to the point and concise. 1. Got a Yoga 720 laptop during cyber monday. First, the shipment somehow got stuck at some UPS faciity due to unknown error from your system sending a request to hold off the shipment at a facility little far from my city in USA (just because I missed the package first time due to incorrect shipping updates on site). And then the update on the website was that receiver requested to pick up the laptop at the UPS facility!!!! Wasted few hours bringing in the Lenovo and UPS agent together and getting things resolved.2, The laptop then turned out to have hardware issues with the fan unit and overheating...Tech support coukdn't help and then suggested to get a replacement. Here the nightmare started...3. 1st agent created a new case and somehow messed up. With official email from the agent that Order Management as per policy will reach out within 24 - 48 business hrs for return and then in parallel help expediting shipment of the new laptop, still no one even reached out after 3 business days. 4. 2nd CS agent gave all kind of crappy response that sir the request is in process, we are building your new unit (which is a joke as I just ordered a pre-configured laptop w/o any cu... Read more

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Hi All, I may be having the worst customer experience of my life (hopefully). Here is a summary of my tale: I am about to enter the final stage of a PhD and start tutoring, so I need a portable laptop.I believe that Lenovo is a professional company, which will provide quality laptops and good service. I choose them over dell and apple. February: Buy x240 with 3 year warrenty. 1 month for laptop to arrive. Comes with a Dead pixel near middle of screen. March: As permitted by my warranty, I replace hard drive with new working ssd - it fails smart disk test after a few days in laptopI replace hard drive with new working ssd - it fails smart disk test after a few days in laptop April: After two new samsung ssds failing (and the third one I bought not having any issues in my desktop) and five installs (and two months wasted) I ring a CSRI explain I think I may have an issue with the motherboard. He says, send in the laptop and the SSD and we will replace/fix it. I clarify several times that the HD is not the one I recieved with the laptop. He says it is no issue. I get sent a box and send the laptop in. May: A week later I recieve call from CSR (ALVIN) saying that I will need to pay for new hard drive. He obviously doesn't understand my issue at all. I am unwilling to pay unless they send me back my disk so I can get the refund on it. He says he will get back to me. I say I will take a quote as I want to see if it is reasonable.After a ... Read more

Answer:X240 complaint - the worst customer service/experience I have ever had

Just an update. I still haven't got it back (I leave the country in 4 days) and I asked for it to be returned over a week ago. Sent a email in last week (after calling and being told things would be sorted) Just going to ring up again and ask them what is happening now.

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i purchased a Yoga 2 wiht win 8.1 apx 6 month ago.  i need to have the hard drive partition fixed to expand the volume to enable me to put my music and files on the C drive. As i have read in the Lenovo forums, the partition problem is commom. After downloading the Lenovo fix, it will not work i made the mistake of contacting customer service and had the pleasure of spending over 3.5 hours over 2 days on the phone with constant ticket numbers and phone numbers and transfers.  the last departmart (afer 6 transfers) offered to help me for over $100!!Not only did i wast my time and energy my machine is still not repaired. if if would have known how horrible the customer service was, i would have stayed with a HP.  This is the worst customer service experience ever.  im please to have purchased with my american express so i can return the Yoga and purchase a quality product

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  my adapter stopped working and they are asking for 7 days for new one Hp Laptop Envy 15 J048tx option is not available on website  to order online in hp site its says it uses 120 watt adapter but on my adapter its written a160 W , what should i do?? 

Answer:need assistance worst customer care service hp india

Hi @veeta, Welcome to the HP Forums! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. Thank you for posting. I have read your post, and I understand that it says it is 120 W for the AC adapter of your Envy 15-j048tx notebook PC, but you got a 150 w one. I wanted to help you. The both adapter should work. You can order the 120 W one. HP ENVY 15-j048tx Notebook PC Product SpecificationsHP Parts Store You can contact HP phone support if the product is still in warranty: Please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP.If you live outside the US/Canada, please click the linkhttp://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region. To say thank you, click on the "thumb up". Accept the post as solution, if your problem solved, so other people have the same issue can see it. Regards,  

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 Hi I am completely disappointment - one of the worst customer care and support by HP please do not recommend HP product from Costco to anyone ....  utterly failure  system      

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Think hard before buying a Lenovo product. This is my first Lenovo product and the worst customer service I hvae encountered, with zero care for customer satisfaction or even basic service concepts of returning calls and answering questions. Read and decide on your own.  I've purchased a T440S from Lenovo's website on mid July.Sept. 10 (6 weeks after purcashe) - motherboard and hard-drive both failed. The machine was sent to Lenovo, both parts were replaced, arrived back to me on Sep. 18th. (case A084GBL)Sep 19 (1 day after coming bacl from repair) - Wireless card failed, no WiFi communication is possible. Sent back to Lenovo , asking for a new machine. (case A086MH9)Sep 25 - after 6 days of lack of response from technical service, my request for a new machine was finally escelated to the "Customer Advocacy team" with a promise to solve things ASAP (case #1125028)Advocacy team doesn't return calls, emails, ignore voice messages and I have to go back to the technical team to complain about the advocacy team lack of response.Oct. 1st - a promise is made to send me a new machine and to ship by Oct. 10th, the latests, and for it to be a 8GB RAM machine as in my original machine.Oct. 7th. - Advocacy team does not return calls\emails.Oct. 13th - nothing happens. Advocacy team does not answer. Technical team supervisor says that the machine will arrive on the 15th.Oct. 14th - Advocacy team calls back, apoligizing they overlooked my emails\calls. Ma... Read more

Answer:(T440S) Dead machine X 2, worst customer service ever

Update:The new replacement laptop was promised to be shipped by Oct. 10th, orignally,It was only shipped today (Oct 17th).  Again, no one in Lenovo cares or even try to explain (another) week delay.Overall it's been 37 days since the T440s broke down, and I'm still waiting. Shameful treatment of clients, seriously, 

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I am looking to purchase a new base unit. 'Willing' .. to spend over £1000 but would pay for a company offering GOOD Customer Service, where they would actually take some time and care about their Customer.It would be nice to see a list of Good Customer Service Companies. (Potential article there I would have thought!!!)Does anyone have any recommendations please?Thanks.

Answer:GOOD Customer Service PC Company - Anyone?

Novatech click here

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Hello,

i want to found out which company is better in Customer care ... ( In terms of customer care and support that granted )

i am going to be a Business Customer of a Company and The most important thing is that for me
so please help me find my Savior company in Difficult conditions
 

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I bought a T500 two months ago with Windows Vista and since then I have two frequent problems. 1) The Battery is not charging up properly. It charges sometimes.2) Wireless connection is getting dropped off very often. I called Customer Service 3 times . They once replaced the battery , But still the problem persists. I believe they have least knowledgable people in Customer Service. I dont know how they are serving corporate customers.  The Customer service representative offered me strange suggestions like rebooting the machine 11 times (Dont know how they got the number 11).They could not resolve the problem after 3 calls. So I am going to try updating all the drives and see if it helps. If not I will need to request for a refund.I was really happy with my earlier Dell Latitude D620 . I regret my decision to go with the Lenovo... Any one had similar experience ??

Answer:T500 Wireless Connection/Power problem and Worst Customer Service

In regards to the battery, it is normal for the battery to not charge when the charge level >= 97%. This is to lengthen the battery's lifespan. (Leaving the battery continuously charged at 100% will accelerate the aging process of the Li-Ion battery, making the battery lose charge faster if it were kept at a lower charge level) If the battery fails to charge at lower charge intervals, I would suggest that you look at your power manager settings and make sure they are set correctly. (Otherwise it might be a battery issue like you suggested) About the wireless card, that is a very common, yet strange issue amongst the T400/T500. Although I have not experienced any issues with my WLAN (I do have problems with WWAN) - I suggest that you acquire the latest drivers directly from Intel. (suppose that you have an Intel card) And regarding customer service, I can totally second with you on that. I was quite disappointed when I first called Lenovo, thinking that I would receive the superior "business/corporate class" customer service, but only to get calls answered by reps who have no idea on what they are dealing with. (Every time I call I have to be "esculated" to a supervisor, be promised that I would receive a callback from them since they are on the other line with another customer - just to be ignored and no callbacks afterwards) To further disappointment, it seems that the reps also do not know their products very well. Many of them doesn't even know what a GPS is a... Read more

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I bought the laptop a year ago. It has been repaired 3 times. The last time it was taken care of by MichelleCustomer Advocate, Customer Complaint Resolutions,Customer Satisfaction Programs,Lenovo Services in Canada. She said she is going to replace the unit  after 2 unsuccessful repairs. But the third time when I received the laptop it has 2GB less memory and the problem with big cursor, screen flickering, blank scrreen still persists. And now I find that it's the same unit too as confirmed by the technical rep 4 days ago. Wow!!!
 
This problem started after 2 weeks I bought the laptop and still is going on. But now the customer advocate does not respond to my email neither does she respond to my voicemail. The technical service rep says she can't do anything until customer advocate responds and it's been 4 days now and still no solution. 
 
My lenovo escalation number is  SF36341. 
 
I see that many are experiencing the same problem with this model. 
 
Does Lenovo care????
 
 
 
Note from Moderator:  Employee name/e-mail/phone removed to protect their privacy per the forum rules.

Answer:Lenovo Y560 problem with blank screen and big cursor and worst customer service

http://forum.lenovo.com/t5/IdeaPad-Y-U-B-V-and-Z-series/Big-Mouse-Cursor-Bug/m-p/240788#M23732

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Hello all.
I used to have a pretty strict practice, when a machine is way too infected, I just re-load Windows. This time, I wanted the challenge to take on my Uncle's PC (He bought in '06) and has never ran an Anti-Virus program on it since his trial ran out. (Just found this out) This computer is shared among others in the household, some of which being teenagers, and I found all sorts of downloaded music on it. (Limewire) I decided to try and disinfect it, based on what he was telling me about the data he had saved on it, and it was all over the place. I imaged the PC before I started and dug in.. 4.5 hours and multiple scans later.. it appears to be clean. I wanted to post my Hijack log here, from this PC to see if some of the veterans at removing spyware/malware/viruses can see something I don't. It all looked okay on hijackthis.de/en site.... Everything was safe to very safe, except for line 020 - Hijack this had a "?" mark beside this one. I Googled it, and it seems that registry key can get hijacked and overwritten, only way to tell is to have AdAware remove it.. but then one of the side effects from that is a possibility of not being able to log into Windows. I am not sure it is worth trying that for.. thoughts?

Programs used for the disinfect process included:
Malware Bytes (safe mode)
CCleaner (safe mode) *ran this like 4 times back to back, until it showed up nothing to fix*
Dial A Fix (safe mode)
Glary Utilities (safe mode)
ComboFix (saf... Read more

Answer:Cleaning customer's computer: Worst ever infected!

Save yourself a lot of headaches. Simply tell the customer it's a lost cause, and do a clean install. Back up what you can (ensuring that whatever that happens to be is clean of infections, if that's even possible) and then start clean and put some proper AV software on their pronto. Avira is free, ranked incredibly high since it started pushing into the market last year, and works fine. Get Firefox on there also if possible...

Or deal with all the crap and frustration and headaches and try to appease the customer and...

In the long run you end up doing exactly what I just suggested anyway.

Been there, done that, thousands of times over the years. I simplified it now and just tell people "I'll back up what I can and disinfect it but I will be doing a clean installation on this machine which will make it screamingly fast." If that doesn't make the customer happy, I send them on their merry way. I can't afford to give myself an aneurysm or a heart attack over some idiotic customer that won't listen to reason.

There's the right way, and there's the wrong way, unfortunately customers only seem to understand their way which is meaningless to me when I'm attempting to resolve their issues caused by their technical ignorance.

Look at how much time you've invested already in this and you're still basically nowhere in terms of a final solution (except the one I just provided). Don't let it drag you down, nip i... Read more

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In May of 2011, I purchased a ThinkPad for my son to take to college.  With it, we paid extra for a warranty that we thought would ensure that he would be taken care of, if any problems with the computer came up.  In November, the computer ceased working and after three weeks of calling and waiting (and much frustration), a technician finally came out and made a repair.  Unfortunately, after one day, the computer once again ceased to work.  This time, it was not even possible to run the diagnostics because the computer would not even boot up.  Again, I placed a phone call to the customer support number, hoping to have a resolution before finals started.  A case number was assigned and I was given the name of the "Escalation Specialist" who I was told would be calling me in 24-48 hours. While I tried to be patient, there was no call and so after almost a week, I tried calling the Escalation Specialist.  Instead of reaching him, I was greeted with a message that his voice mailbox was full, so I could not leave a message.  The recording said that I could be transferred to an operator if I pressed the # sign, but when I did that, I was told that this was not an option available to me.  When I called customer support/service back to let them know this, I was told that I should stop calling because each time I called, I was being moved down in the list of people to receive return calls.   Wow!  is this what customer service has... Read more

Answer:Lack of customer service/support

hey UnhappywithLeno,welcome to the forums and apologies on what had happened.could you pm to me the following :Name:Country:Mobile:Email:MTM [machine type model]:(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)Serial Number (S/N):Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :Troubleshooting Taken : (if any)





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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 12-09-2009 10:57 PM I purchased a new G530 about 60 days ago. I recently had issues with it and called to see what I needed to do. I explained my problems to Customer service, they took my information and said to allow two hours and I would receive an email with shipping instructions to a location in Texas where it would be repaired. I never received an email, so I called the same number and waited on hold for over 20 minutes. I called again today (two days later) and waited on hold for 30 minutes. Im positive the person on the other end of the line has no clue what its like to not have a computer during the Holidays. What would you suggest at this point? Keep calling? Any help or advise would be awesome!Thanks,Jason

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I registried this account just want to come here and tell the story.  On Oct. 6, 2016, I placed an order for ThinkCentre M800 SFF. I waited around 2 months and got two emails from Lenovo: the first email said my order was shipped, and later an email said my order was delivered successfully. But I didn't not recieve anything! So I called Lenovo and asked the status of my order. One representive answered my phone and comforted me that it should not be lost, and promised to contact me later. But I never received any follow up.  So I waited a few more days, and called Lenovo again, I was told that my order was cancelled because they failed to deliever it to my home, and they would return me the money. The Lenovo representtive kept saying they contacted me. I didn't receive any call, email, or paper notice in my mail box.  I asked for prove, no result. Later, I placed a new order and hoped they could deliver the already built machine to me soon. A few days later (December), I got a mail from Lenovo for that cancelled order, they charged me 15% re-storaging fee. I called Lenovo representive again (it really took a long time to call in, around 1 hour each time). A representive answered my call but told me that they couldn't waive the re-storing fee. I asked for them to prove that the delivery company contacted me (as I said, I didn't receive any notification for deliver, no call, no email, no mail, no paper notice in my mail box). They co... Read more

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MSN Customer Service Technical support USA, Online Msn Help, MSN Technical support Number , Live MSN Support
 

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Just a quick THANK YOU to the folks at Lenovo tech support in the UK (notice I didn't say England as you are north of the border in the land of free men)  ;-) I have a 3000 n200 0769brg  and as of yesterday it no longer recognises dvd's at boot Time (or any other time) - cd's are okay though. After a lot of forum searching and various OS installs and messing about,  I was unable to find a solution and the conclusion was that it was broken. Called Tech support after being directed to them by Laptop direct (where the laptop came from) and spoke to a nice chap called Kevin (or Keiron sorry can't remember which). Explained what the symptoms were and what I had tried.........(deep breath and hold)........ At this point I was expecting the usual long winded (Can't help as you run Linux so lets send you off to try some other pointless diagnostic approach as you must have broken it) routine. How could I be so wrong in my thinking! ..... "No Problem" he says "I'll get one couriered out to you tonight!" So as I wait for my new drive to arrive I am very happy and musing over the following points: Well done Lenovo for having real customer support agents who don't treat you like you know nothing about computers and mess you about with futile fix approaches whilst reading from scriptsWell done for (presumably) having policies in place where replacement parts are offered immediately instead of trying to cut costs and get away with not sendin... Read more

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For HP pc & laptop, HP support UK toll free 0800-098-8590 provide HP help, HP customer service, HP tech support all type of HP software problem.
For UK HP support 0800-098-8590 HP tech Support

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Case Number  B1LHSDD After recently purchasing an Edge 15 from Lenovo uk it quickly became apparent that it had a serious overheating problem. Under normal workloads and multitasking graphics operations. The Intel I3 processor core temperatures would reach in the 90s or 100s of degrees celcius and the laptop would shut down and die loosing precious work and data. Not what you would expect from such reputedly well built machines. The machine was packaged up safely with more than adequate protection and sent off for repair. After   a very inconvenient week with no laptop they contacted me to tell me there was no fault of overheating AND that the screen case had mysteriously acquired new "cosmetic damage" that I had to pay for. As you can imagine i was quite outraged at the claim there was nothing wrong with the hardware and then even MORE so by the charges of damage that can only have happened in the repair centre. On top of this they sent me an e-mail threatening that if i took out a quote and did not accept, stealth charges of 70 pounds would occur. "if the quote is refused after it is issued there will be a Problem Determination Fee of £70.00 + VAT that you will be invoiced for." Fantastic customer service? I think the appropriate way to have dealt with my problem would have been to at least offer me a new replacement Edge 15 if i was unsatisfied with the first OR replaced the faulty processor and/or associated hardware... Read more

Answer:Warranty. Edge 15 overheat and very poor customer service and support.

Hello mate, In UK it's DigitalRiver who look after Lenovo products and not Lenovo itself.There is a thread there : http://forums.lenovo.com/t5/General-Discussion/General-debate-Ditch-Digitalslither/td-p/363223





__________________________________________________________________________________Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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Gmail customer Service Tech support for Windows 8 Apps Don't Connect to Your Google/, Forwarding to Gmail Not Working, Email-button not working with Gmail App, Gmail's 'Undo Send' Option Officially Rolls Out.
 

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I have my DSL with a company that can go on line and clean my system.  For some reason I have not been able to get them to login to my system.  The company advised me to take it to places like Staples, Office Depot, or Geeks.  I have tried everything to clear this up.  I did have Norton on my system at the time and it did not catch what ever that attacked my computer.  I hope you can help me.
 
I ran the MINITOOLBOX and this is what showed up:  see below
 
I hope you can help me. 

Answer:System will not allow company to service my computer.

You did not include the MiniToolBox log.

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Getting rid of the damned Noctua ONCE AND FOR ALL!! >_< The thing is so annoying to own because it is restricting the type of RAM i can purchase!

Im going to RMA the Noctua and my freaking Mobo...

here is why.

Ended up purchasing two pairs of DDR 3 Triple Channel RAM "Patriot Viper II Sector 7's" = 24GB.

Well here is what drew the final straw!

Me and another employee confirmed that the Patriots would fit under the stupid Noctua because on Noctua's site they are confirmed for height -_-.

WELL NOCTUA YOU FAIL!

The ram sticks did not fit -____-, so I went to remove the Noctua from my CPU. Once removed to my surprise to I see freaking thermal grease EVERYWHERE!!! >_< ( FML)...

Long story short do not EVER let your "know-it-all" friends apply the thermal compound to your 500+ dollar components... ever.

So yeah I removed the Noctua and the paste was all over plus it was a pain to remove the Noctua.

So after noticing that there is a bunch of compound I then attempt to remove the CPU because the CPU ( i970) IS FILLED with compound ( Uhhg!) so I removed the CPU to clean the top and the stuff starts to drip in to the FREAKING MOBO CPU VALLEYS!!! ( Yes!!! ) on top of that I noticed that the pins for the CPU house are bent -_- and have compound in them.

I managed to clean the CPU off nicely and it should still be working but the G1.Sniper is no longer usable after less than 15hrs of owning the board

The Good ne... Read more

Answer:From Bad to Worst, think Newegg will help out a loyal customer?

If you used a credit card for the purchase, here's another possibility:

Check your credit card's extra perks. Many offer a plan where -- if an item purchased with the card is lost, stolen or damaged within 90 days of purchase -- the cost of it will be refunded (on damaged items, you have to fill out a claim form and send the damaged item(s) back to the plan administrator. I ended up using this once on a motherboard that had an accidental (ahem...) CPU mounting failure :-o).

If you're not sure if your card offers this, call the toll-free customer service number on the back of your credit card and ask.

Hope this tip helps.
 

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I cannot believe what i have been going through with Lenovo. Sometime in november my idea pad z500 stopped working. Everytime i would switch on the screen would go blue. I called lenovo and they advised me to send in to Medion. The laptop would be sent out to Germany as there is where they had the repairs department. I took their advice and sent for repairs. I was promised i would receive my laptop within 10 working days.Once it arrived to Germany they called to charge me for repairs. It was done over the phone. Never again did i have a call from them not even to update me. I would call minimum 4 times a week to hear always the same thing. 'There is not much information we can give you'This continued for 6 months. I called and they told me that my laptop was unfixable and it would be sent back. This caused me so much inconvenience and stress. I have never ever come across a company like lenovo. 2 months down the line after calling everyone involved with Lenovo, i receive an email from a manager offering me a cheap laptop as a replacement. I told them i didnt want it and wanted a refund as promised from lenovo customer service . So she sent me a code to give to the retailer where i purchased. The retailer has told me they cannot refund as the warranty is over a year old.So now I am in the same boat. I have sent themanager an explanation of what the retailers have said and still waiting for a reply.  Its disgusting the way they treat their customers. An... Read more

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I have been a Dell user for many decades.  For decades, I have bought Dell computers and even Dell cash registers.  Tech support has always been a problem, but the machines haven't fairly maintenance free. So I haven't needed to use tech support much. 
A week ago I ordered a new XPS as my current one is 5 years old and has a few problems.  So I went to the Dell website, opened my longstanding account and ordered a new XPS loaded with options.  I received an email giving me my purchase ID, and I thought I was good.  But my purchase never generated an order number.  
A few days later, I checked the order status only to find no order number.  So I inquired using the Purchase ID number and received a message that my order had problems and instructed me to call a number.  So I did. 
After waiting on hold for a long time someone answered.  I gave her all my particulars and explained the problem.  She then transferred me to another person and I again explained all my particulars and the problem once again.  He then told me I needed to talk to someone else and promptly transferred me back to the answering machine.  So after repeating all the routing questions again, and again waiting for a person to answer,  a person finally answered, and I gave all my particulars and explained my problem again.  That person again explained Dell's processes and transferred me to someone else in "Order Ful... Read more

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What do YOU think the worst thing an anti-virus company has never done, mine is Immunet placing ads within their program and my firewall blocked some tracking coming in from the ads...
 

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I will definetly not be purchasing anything from DELL ever again in my life. Nor will my aunt purchase anything. Her computer was not working so we call the tech support to see if there was any solutions to it. The only thing Indian guy did was to clean up the computer which did fixed the sound of the desktop. He started out to see if it was a software or a hard drive issues but did not finish checking it. Then all of sudden we could not get access to the internet. The tech did called back but would call at the wrong time. He would called at midnight or 2am in the morning. When he would call between 9am and 11am we just stepped in the room missing the call. My laptop is wireless so anyone with a wi-fi laptop was able to connect to internet. My aunt's desktop has a wi-fi router and modem. Strangely, she have no internet connection on her computer. She have Time Warner Cable bundle which is the phone, tv, and internet all in one. We call the TIme Warner Cable to see if there was anything that could be fixed. The TWC tech did not seem to know what to do. She think it may be the computer or anything. She was not able to get any internet connection on the desktop. Dell do not want to refund us our money nor have their tech to come out and fixed it for free since they are the ones that messed it up. Do not buy anything from Dell. Do not purchase extended warranty or anything because it is useless. They don't ever set me up with an American because it was easier for me to un... Read more

Answer:DELL have horrible customer service who messed up my computer

Hi xLivLuvLaughx,
Wow, that's unbelievable. Ok, maybe not unbelievable because I actually believe you.   So let me see if I can't get you on the right track.
What I need to know is
1. The model of your Dell desktop,
2. The operating system, and
3. A concise description of your problem.
So far, you've mentioned your desktop, a laptop, your aunt's desktop, your aunt's internet service provider. But I'm not sure if you are using your aunt's ISP or exactly which computer is having the problem.

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Relevance 66.42%

I have a Yoga 900s, which has worked extremely well for me aside from a few aspects. A couple of the caps on the watch band hinge have fallen off and a substantial amount of paint has rubbed off along the sides of the base of the computer. While i would expect this to be a normal amount of wear and tear over a several year period, this has happened within the 1 year mark. I tried to call custoemr service when i was within warranty and they told me to just glue the caps back on. Now that i'm out of the warranty period they won't help any further and i'm left with a laptop that is continuing to lose parts and is wearing out more. I was an extremely happy customer (i ordered my 900s before it was even available in stores, was very excited) but will now never buy another lenovo product again. I am extremely frustrated with my experience and am sick of trying to figure out how to fix this thing.

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I have not seen such a poor and ingorant customer care department.
 
I had purchased Lenovo G series laptop on April 2008 serial number xxxxxxxx. So according to that my laptop's warranty date should start from April 2008. But in Lenovo website below
 
http://consumersupport.lenovo.com/ot/en/Warranty/Warranty.html
 
Its is displaying that my laptop's warranty will exprire on December 2010. Before the inital 1 year warranty expiration, I have purchased 2 year lenovo extended warranty also. Lenovo has calculated the warranty starting date from the date when it was manufatured (i.e. 2007-11-29) that is logically wrong. Actually the warranty should expire on April 2011.
 
I have contacted the customer care requesting them to update the warranty status correctly.
From last 1 year I am contacting the Lenovo customer care through phone, email.
SO far I have not recieved any kind of response from Lenovo.

Worst part of the support
Firstly I called customer care 180030700010 for the request of changing dates. After hearing the whole story the customer executive asked me to send the mail to [email protected] along with the invoice copy. I did wait for around 2 months after sending the mail and decided to call up again. Again the customer representative asked me to send mail to [email protected] but then too there was no response. Again I called the customer care and again they asked me to send the mail to [email protected] And this proc... Read more

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This pc is always disturbing and annyoing me and im getting very angry on this , without doing anything simply the screen rotates and even if i change the settings to Normal Landscpae mode than also it remains same how it wants.....and all your mad suggestions are not working if you can help please otherwise accept that you dont know how to fix and tell that this HP is **bleep**ing company because in other laptops this problem doesnt occur it only comes in your **bleep**ing products

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Hi,I recently bought lenovo Z 570 and experienced the below problems. 1) Wi-fi does not work properly. It gets disconnected often when connected to an wi-fi internet connection. (There is absolutely no problem with the connection as people around  me with Dell laptops are able to work well) Updating Wi-fi driver did not fix the issue. The driver downloaded from Lenovo Support site DOES NOT get installed at all! 2) Windows Update does not work. I am able to download at more than 250kb/s speed connection. But, windows update simply fails. 3) I am sure that everyone will face any of the below response when one contacts LENOVO CUSTOMER CARE a) You would hear an automated voice saying "We are unable to process the call" will hang up simplyb) THe customer care agent would attend the call after so many minutes, ask all your details and give u another numberc) The other number would be saying "We are unable to process the call"d) If u call to paid customer care, he would take 20 minutes to give u a Complaint ID. BASELINE OF THE ABOVE ARTICLE:Please dont buy Lenovo products.

Answer:Lenovo Z570 comes with Wi-fi and Windows update problems and a worst customer care!

1- try to un-install readycomm application first.2- please, provide error message as it is.

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On the 13th of March I bought a Y710 laptop after checking that this model is supported here in Australia ( it is ). I imported it from the U.S, and it arrived 2 days prior to my leaving for business trip to Italy. I opened it up and straight away noticed the screen/graphics was "snowing"  - no chance to exchange it, as I had get on the plane.
 
Whilst in Italy the screen got so bad I could not see any photos etc, (graphics card/screen?) and then I noticed the game zone melting the plastic, from the inside out!  I returned home (15th May/09) and arranged to get it repaired - 2 weeks later I?ve still got the laptop and I?m starting to bitch to Lenovo, 2 phone calls later I get the Australian agent to pick up the machine.(27th May/09)
They replace the following parts:
31033031 ? LT71 GAMEZONE COVER MODULE11010043 ? LT71 DISPLAY BOARD 07568-1 4L31033094 ? LT71 1.54-in OLED LCD UG-2864ASOCG0131033037 ? LT71 OLED HOLDER Module 60.4X016.00118002833 ? LT71 17? LCD WUXGA MODULE AUO W/PLATE11010115 ? LT71 965GM MB 55.4x001.031G
 The laptop comes backa month later (26th June/09) - it lasts 3 weeks then the same problems are back, so I contact lenovo again. This time they pick it up after only a week.(22nd Sept/09) I?m in shock - but my surprise at the prompt pick-up service is soon brought back to earth. It arrives back to me 3 days later.(25th Sept /09)
This time they replaced:
18002833 ? LT71 17? LCD WUXGA MODULE AUO W/P... Read more

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Opera Browser customer service number, +1-844-331-5444  Opera Browser customer service Opera Browser customer care telephone number +1-844-331-5444 Opera Browser customer care telephone +1-844-331-5444  Opera Browser customer care phone number  +1-844-331-5444 Opera Browser customer care phone Opera Browser customer care number  +1-844-331-5444 Opera Browser customer care opera technical support telephone number opera +1-844-331-5444 technical support phone number opera technical support phone opera +1-844-331-5444 technical support number opera technical support +1-844-331-5444  helpline number opera technical support +1-844-331-5444  opera technical problems helpline telephone number opera technical problems helpline telephone opera technical problems +1-844-331-5444  helpline phone number +1-844-331-5444  opera technical problems helpline phone opera technical problems helpline number +1-844-331-5444  opera technical issues helpline telephone number +1-844-331-5444  opera technical issues helpline telephone opera technical issues helpline phone number +1-844-331-5444 opera technical issues helpline phone opera technical issues helpline +1-844-331-5444  number opera tech support telephone +1-844-331-5444 number opera tech support telephone opera tech support phone number opera tech support phone +1-844-331-5444 opera tech support number opera tech support helpline telephone number opera tech support helpline +1-844-331-... Read more

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Absolutley horrible experience so far with Lenovo customer service. I bought an all in one m series computer from lenovo outlet. The computer listed showed a picture of the computer wich had a metal stand but when I recieved the computer it had a plastic stand. Needless to say I contacted customer service three times wich turned out to be a waste of time. I asked to be shipped a metal stand sice they are interchangeable. I was told that I needed to wait 48 hrs for a response to see if they would send me a new one. Simply false advertising along with crummy customer service has lead me to change my mind about lenovo. I'm glad I did not order the other 1200 computers my company needs. Made a test run on lenovo experience and they failed.

Answer:Poor customer service (new customer)

In the long run the quality of the product will trump the poor customer service.  





______________________________________________________________Machine Type: M90z AIO ; Product: 3091CTO (Custom), CPU: i5-650, Video Card: Intel(R) HD Graphics, Memory: 4.00 GB,Network Card: Intel(R) WiFi Link 1000 BGN, OS: Windows 7 Professional 64-bit

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I have a T430s laptop and it is less than 6 months old. It starting getting blue screens within a month of purchasing it. Technical support has been helpless in trying to fix the laptop. First, tech support told me to turn update my computer daily. Then another tech support employee told me to turn OFF my auto updates. This did nothing and over a few weeks the blue screens progressively got worse. Next, tech support told me to run a diagnostic on my computer which turned up nothing. Then, they tried giving me recovery discs and a new hard drive. After that failed they took it in to replace the system board which made the blue screens worse. Then they sent me MORE recovery CDs to try to fix the problem and that also made the blue screens worse. I called tech support after this and they said they would send in a request for a replacement laptop. I was told I would hear from someone in a couple days. FIVE days later I got a called from someone asking if I wanted a replacement and I said yes. Then I was told I had to wait two more business days to get contacted about it. Another 3-4 business days later, someone called me to tell me that they would NOT be replacing the laptop despite the fact tech support could not fix the laptop. After calling tech support once again, I was told that they wanted me to send in my laptop again for up to 7 business days! This is completely unacceptable. I have had problems with this laptop almost the entire time I have owned it and no one knows... Read more

Answer:T430s constant blue screen and no help from customer support or tech support. Help!

What are you running when you get the blue screens?  (operating system and applications)
 
Are there messages in the event log when it crashes?

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Relevance 63.55%

I keep receiving calls from fake MICROSOFT Tech support with various telephone numbers. Strange, they do not show up in my phone on line logs. They wanted me to go to FASTSUPPORT\763721586 ( do not use  these numbers). It is a company  called FASTSUPPORT.com. they also give you a complaint department where you can enter the number that you feel is causing you problems, the number of the LOGMEINRESCUE type remote access code. of course it is clear to them that you are suspicious and they will get rid of the  phone operator who didn't succeed. So do not bother to leave any complaint.

Answer:FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Appears you are dealing with a well known scam.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.Avoid scams that use the Microsoft name fraudulentlyIs that call from Microsoft a scam?Tell Your Relatives: No, Microsoft Won’t Call You About Your ComputerMicrosoft calling? Mind the tech support scammer!Tech Support Scamming through unsolicited phone calls, browser pop-ups and emails from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.These are a few examples.Call Windows Help Desk Immediately Tech Support Scam Fake Your com... Read more

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Relevance 62.73%




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Hey guys I have acer laptop. I got some issue with USB ports so acer service center engg came to my house and after opening the screw he said hings are broken. That's it and fix the USB ports issue and went. After 2days my laptop's back body start breaking and when I call acer support they said we are not allowed to register on hardware issue. It took a month to register one compliant . And they never bother about that. They are like it's hardware issue you have to pay.. My laptop is in warranty period and It not my mistake boz I never had issue of hing n ol. Now it's almost 3 month over still they are like we will update you in 2 days.Worst services ever I seen is acer.

Answer:Acer support is worst support ever I seen

Hi Nitin1,
 
I'm sorry to hear about your experience with Acer. I hope I can help at least get you in touch with the right people and foster appropriate communication towards your issue and get it resolved.
 
Could you send me a private message with your Serial Number and contact information? I'll be out of the office tomorrow and Friday, so if I don't get your response today, please excuse any delay I may cause.
 
Thanks,Cory

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Relevance 60.68%

When trying to connect to my router (through an ethernet cable) i get ^that error message when i diagnose the connection. All other computers in my house connected via wireless work just fine. I have a dlink dir 615 router which i have reset multiple times, i connect to the network but i dont get internet. Ive tried going into the regedit and giving permessions to all necessary things. I tried manually starting the dhcp service in the control panel. Im running windows vista and i recently got a virus, removed it, scanned and found nothing. When the virus appeared the problem started. I cant get a static ip to fix the problem because i cant connect to the internet. Im about to back up all my files and just reformat my computer but id really rather not do that. Any help is much appreciated!

Also, i have tried google but nothing worked :(

Answer:[SOLVED] The DHCP client service is not running on this computer?

Hi, go to start ,all programs, accessories, and right click on command prompt select "run as administrator" at the prompt type:-



Code:
net localgroup Administrators /add networkservice
press enter then type:
net localgroup Administrators /add localservice
press enter then type:
exit
press enter and restart your computer
If this fails to resolve your problem then as "run as administrator" at the command prompt type:-

Code:
netsh winsock reset catalog
press enter reboot to take effect.

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Relevance 60.68%

i booked a request for my Lenovo Laptop Y510 hinges problem before 1 Month ago . but till date i have not get my laptop ok .service center saying that he have not receive the part till yet and when i am calling customer support they are telling that i need to talk with service center and with out laptop i am getting business loss and no one listen to my voice and may be when my warranty expire then lenovo people tell me that i need to renew again then  same thing repeation. i am very tired now what i need to do Please Advice

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I bought a U400 back in March, refurbished from Lenovo's outlet site. When I received it I noticed that the touchpad scroll option was not functioning, nor were some of the hot keys (touchpad on/off and CD eject). Under warranty, I sent it in to be fixed and received it back with the same issues. As a student I couldn't afford to send it back a second time. I sent it back this month since I am on break, however, and thankfully...I checked my depot status and realized that my PC was on hold because some repairs were not covered under my warranty. I called...and the people told me that my laptop was damaged and could not fix my touchpad unless I paid $180 to get it fixed. They could not tell me WHAT was broken though. The only damage that I know of is an unnoticeable impression on the top of my laptop which is where the LCD monitor lays. According to one agent, there are wires behind the LCD screen which connects to the touchpad. I checked on this forum where someone replaced their LCD screen and behind the screen...no wires where my impression is... They said they would email the technicians to fix the touchpad regardless of the damage done.  Next day...the status changed and that I have denied repairs and my laptop will be sent back shortly... I called...again...and talked to more agents who still could not tell me exactly what the damage was.  Finally some agent "found" a picture attached to my case number. She sent me this picture: http://... Read more

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dell [email protected] 1-800-554-2087 Technical Support Number dell printer Customer Service Phone Number?dell [email protected] 1-800-554-2087 Technical Support Number dell printer Customer Service Phone Number?
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Answer:dell [email protected] 1-800-554-2087 Technical Support Number dell printer Customer Service Phone Number?

Scam ...

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Got today my replacement for a machine which i have less than one year but was for repair 5 times . now i got a new one which welcomed me with blue screens and hangs .. so i will again have to get a repaire or replace .. i am very unhappy with this machine ... and the support .. omg ...

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Hi i think i have the correct section however,

Our Company currently requires each staff member to deal with individual Clients via their own staff address, for example a client will request something in the email and the staff member will have to act upon it.

there is no current method of monitoring the total amount of open requests/ type of request / number that have been actioned and the amount of time taken from email sent to reply / action taken

how do your companies deal with this?
 

Answer:How Does your Company deal with Client Emails

How large is your company....or...how many people are "out front" as the contacts for incoming?
 

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Relevance 59.04%

This product was introduced to my organizaitn as a turn key solution for web gateway security.... 4 months into the project still having HUGE gaping problems with the platform functionality the DLP is non functional and they hybrid solution is junk.  The Support for this product from corporate is the worst I have witnessed!! This level of non-support taking first place topping IBM support. At least IBM will get you an engineer within a few hours.. he may be in a third world county feeding chickens and purchasing fish at a flea market.. but they at least fix the issue with some viable solution. 
 
The level of mis-information that leads to absolutely no identifiable solution disgusts me. If you have or even suggest the practice of using Google to you platform to fix a problem than you as a support technician fail. It not your fault it is the corporate organizations fault for not supplying you the necessary resources and work methodology to remediate and troubleshoot issues.  
 
I am a IT Security professional with years of experience and a Masters degree and host of certifications in IT and IT Security and the educational material is purposefully misleading with huge gaping gaps of information. The HUGE gaps and Presumptions are presented as if a teenage child with untreated ADHD wrote the material. I am sure it is with the intention to preserve the Secret "Proprietary sauce." I guess they take that money used for support staff logistical support and b... Read more

Answer:Websense Worst Support EVER!!

When choosing an anti-virus or any other security software, availability of quality/prompt technical support from the vendor is always a consideration.

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i have a problem that kaspersky Allways kills my vpn connection....

yet none of them can or will help me ( or even read what i write )... no the chat / email / phone support....
kaspersky disconects my vpn while i use torrents for whatever reason. what i tried already. Disable SSL / Encryption scanning , make it trust worthy ( programm and adapter ) disable firewall If i disable kaspersky it works if i enable it it disconects my vpn

yet all just allways tell me deactivate ssl scanning then tell me

"Aside from this, is there anything else that I may help you?"

then close chat / phone call / never answer on emails anymore.

am i stuck with kaspersky total security multi device 2016???

and if i write i uninstall it without any help soon i get

""i UNDERSTAND"
and no answer either after that.

Just to note didnt had this problem with any other AV vendor.
 

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We have a machine that was in need of repair. After doing the remote diagnosis Dell sent a tech out.
They tech verified we needed a new part, and instead of calling it in for us, he had us do it.
Dell Tech Support has been giving us the runaround now for 2 days. The tech on site verified all of the parts needed and what the problem is. TS wanted to re-diagnose, and will not send the part without us jumping through hoops. They ask for something and say "no worries, we will be sending the part", then an hour later get an email saying they need another piece of info.
The tech who went on site should have had the part delivered to us. We should not have to spend countless days arguing with TS to get a part that is under warranty, and clearly in need of repair, replaced.
We need resolution on this ASAP. The tech support rep has wasted enough of our time.
Case #: 944712306
Thank you.

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Relevance 59.04%

 I Bought New HP 15 AY503TX Laptop, I Am Facing Issues With Drivers. It Only Support Windows 7(64-Bit) /Windows 10(64-Bit)Only Then Where Is Windows 8.1 And 32-Bit OS Drivers. The Specifications Of Laptop Is Very Nice But There Is No Support From HP Drivers. I Installed Windows 7(64-Bit) And Installed All Software's And Drivers Too, But USB Ports Are Not Working And Display Drivers Are Also Not Working. So Please Resolve This Issues And Provide Drivers For All OS And Provide A-Z All Drivers That Are Need To Run Laptop Smoothly  .Thanks And RegardsKranthi 

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Newlite Technical Services is a premier in Computer repair, Laptop Repair and any other technical support for your PCs so whenever you are faced with a ?fix my computer?........ Call Toll Free - 1.800.439.5196| Fax No - 855-373-6673
 

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Relevance 58.63%

It is the end of the year, so here are my nominations for The Best and Worst of 2004 tech support

2004 Best Award:
1. Cisco
2. Microsoft
3. Veritas

2004 Worst award:
1. Computer Associates
2. HP/Compaq
3. Zoom Modems

The times I have had to deal with Microsoft, Cisco, and Veritas have been fantastic. From great phone connections*, professional & attentive attitudes, and a complete total willingness to solve the problem at hand! thumbs up!! Cisco always amazes me; their TAC is the pinnacle of IT support. Microsoft gets the award in 2004!

The worst award goes to CA, Hewlett Packard, and Zoom Modems... they all stink!
Talk about bottom of the pile... even mentioning them is a waste of time! From incompetence to flat out rudeness... these are your companies.

*phone connections; yup, a crappy line to some remote support center SUCKS! When you are in a loud computer room and have to deal with a horrible connection it only adds to the problems!

Feel free to add to the Best and Worst list...
 

Answer:2004 Best & Worst Tech support

I can vouch for HP being no good. They almost seem like they are trying to be counter productive to your cause when you call them.
 

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Relevance 58.63%

According to Lenovo, my M91p should support up to 2560x1600.But it does not. While having a next-day-support contract with lenovo, iīve opened a case 20 days ago.The support is really bad: "buy a lenovo screen", "we do not support NEC spectraview screens", "buy a lenovo adapter cable", "yes, your m91p should support that screen resolution", "we will swap the mainboard" - nothing. response from support is really not next-day as bought. Any chance how to solve this / speed this process with support up?

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Relevance 58.63%

I run Windows server 2003 Eterprise edition with in VPC for school labs for my college and practice.My activation time bomb went off and I tried to activate it and got invalid conformation ID .Then called there tech support and got a new conformation ID and still did not work ,got tranfered to another department and they tranfered me back to the activation department and so on.Tried another ID and still invalid,got transfered back and the two techs that were one the phone started to argue one wich one the call goes to(while they were on the phone with me ).Then the tech put me on hold to see wich department it goes to now(bear in mind I have been like transfered 10 times already!)I was on hold for like 20 min and nothing just the never ending loop of music.Called back to complian abouth situation and they wanted to tranfer me again ,then we tried another confirmation ID and the same thing invalid.Then they confrenced me with three tech's and then the Windows server 2003 tech took the call and got the info (informed him that this is just to run labs in but however it is the root of the forest and contains all the FSMO roles and if I reinstall it ,which isn't a bid deal just a pain)and then wanted to transfer me again ,tried another conformation ID and still the samething (umm how many do we have to try in order for them to understabd that it not going to take it no matter what ) got transfered to another tech and now this guy really knows what he is doing ,he stated tha... Read more

Answer:OMG! Window tech support has got to be the worst!

No, i would have fixed the problem alot faster if you would have IMed or PMed me though.

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Question: Worst service yet

I purchased a laptop and when it was delivered 3 days ago the keyboard did not work. After being on the phone 57 minutes (I timed it) and transferred to 7 yes 7 different people I was told ok you can return it. I had used my dell card to purchase it and needed another one right away. I was then told that the return will not be on my card for 30 days after they get their junk back. So I am stuck paying interest on the card for something I sent back AND for the new one I had to purchase. I tried to find a different place to post this but could not and the phone service was so horrible I could not get through to anyone else to complain. I have purchased 8 dells in the past and this will be the last. The only reason I purchased again was because it had 3 day free shipping and I need it for work.

Answer:Worst service yet

You really can't blame Dell there . I understand it can be frustrating but thing do happen ( broken ) at times when you use delivers . At least they're giving you a replacement . And the credit card charge is normal with returns, all companies do that. Nobody is going to give you back your credit before the 30 days period

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Question: HP Worst Service

I have log a complain  for my lapop on 30/09/2016  and after 1 month month passed it is still unresolved.  Complain detail is mentioned below. Dear Mr/Ms KUMAR,Thank you for contacting HP for your service request.  This email confirms your request for service and the details are below.Your request is being worked on under Case ID number 4778105443.STATUS: CASE IS GENERATED AND IN PROGRESSProduct description: HP 430 Notebook PC (ENERGY STAR)Product number: QA152PASerial number: 5CB1250PMQProblem description: IN/ NBD/ ONS/430U/no display ISSUE/ 3 in 1 BIOS recoveryUse this portal for support under warranty or out of warranty:http://h20564.www2.hp.com/portal/site/hpsc/public/scm/homeUse this portal if you have an HP support contract or HP Care Pack:http://h20564.www2.hp.com/portal/site/hpscYours sincerely,HP Customer Support 

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Question: HP Worst Service

 I have log a complain on 12/9./2016  and it is still unresolved.   HP have closed this call without  solution and withoout any engineer visit.     HP Case ID #: 4777388129

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I'm looking for a maintenance service to recognize what garbage I'm running on my PC that I don't know is garbage.
The problem is I play poker on line and if the poker site sees that maintenance connectivity  software on my PC it won't allow me to play.
 
Recommendations?

Answer:Online Computer Support Service to Cleanup My PC

What do you consider 'maintenance'? In your book, are security programs that block adware and malware or scan for and remove
adware and malware a 'maintenance' service?
 
You can install and run security programs and simply disable them if a website doesn't function with the security programs monitoring in the
background. But I would be very concerned about any website that required the disabling.
 
You can run programs such as AdwCleaner, Junkware Removal Tool, the free MalwareBytes AntiMalware and do a free scan using Eset Online
Scanner that don't monitor in realtime/ in the background. There are other good programs that will freely do the same.

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When I purchased my Yoga  3 my first thought was to purchase the extended warranty with accidental protection from Squaretrade instead of from Lenovo. Today I wish I had. Two and a half weeks ago I sent my notbook to lenovo support to the address in Louisville, Kentucky as they instructed because the case warped, the LCD stopped working, LCD case warped also and the upper case had to be replaced and it was a no-post and would not start  But I would charge and the battery was full. They received it for rapair on April 12th 2017 its  case number was 7025182746 . I just got it back today April 28th 2017. I turned it on with the power cord plugged into it and begain to let it run the windows updates. As it was finishing and just as it was about to restart a message appeard 10 then 8% power then shut down and hasn't started since. The exact same prome I sent it in for the first time still exist. Now they are having me send it back in under a new case number 70255275634 the only difference they want me to also send in the adapter and cord.  I bought the extended warranty with accidental protection from you. So not just replace it... They have had it for 12 days and its still not fixed. Now I have to wait another 12 days?  If they tested it as they said I would not bee having this problem

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