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w520 has intle 330 ssd on ultrabay, random ERROR 2102 when power up

Question: w520 has intle 330 ssd on ultrabay, random ERROR 2102 when power up

w520 has intle 330 ssd on ultrabay(made by lenovo) and intel 320 ssd on HDD0. But has random "ERROR 2102 Initialization error on HDD1 (Ultrabay hard drive) "when power up. The BIOS version is 1.37. How to solve it?

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Preferred Solution: w520 has intle 330 ssd on ultrabay, random ERROR 2102 when power up

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Answer: w520 has intle 330 ssd on ultrabay, random ERROR 2102 when power up

Hi jimmy0415, Please try with a proper Hard Disk to isolate problem with the Disk/ UltraBay/ Machine first. For more info, please kindly contact local Lenovo for further assistanceWorldwide Support Center phone list for ThinkPad, ThinkCentre and ThinkStation systemshttp://support.lenovo.com/en_US/detail.page?DocID=HT036550Fred





T61 + X201i

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Hi.Yesterday I received 2 x 7200rpm hdds. I intended to use both of them, 1 in main bay and 2nd in ultrabay, but I ran in some issues.For some reason, at a regularly basis I'm getting "ERROR 2102 Initialization error on HDD1 (Ultrabay hard drive)", i mean not every time, but every 2nd or 3rd try.I noticed that when it is NOT recognized, green led is much brighter, it looks the same when optical drive is ready and idle(not working).On the other hand when it's darker, but still has some light there, it works fine, it is recognized and I can boot into OS with not problems. 2nd case looks the same as optical drive is under usage, when you copy something from a CD/DVD.I have a feeling that it's because it doesn't power up ultrabay drive properly.Oh, the "Ultrabay Slim SATA HDD Adapter" is not from IBM (I bought it on ebay), can this be the problem? I would be more convinced if it wouldn't work at all, but not in this case, although I may be wrong. I guess this will be the last option i have, it just costs about 55$, it's kind of expensive try.Does anyone know any solution for this? Any thoughts are welcome.Thank you in advance.Message Edited by oct on 02-17-2009 11:21 AM

Answer:ERROR 2102 for new 7200 hdd in ultrabay

This is an older post but I found the reason anyway. I've been running a Seagate Momentus 7200.4 ST9320423AS 320GB 7200 RPM 16MB Cache 2.5" SATA 3.0Gb/s in my T61's primary bay for months without issue. I recently added an additional HDD with an Ultrabay purchased directly from Lenovo.The new drive, a Seagate Momentus 7200.4 ST9500420AS 500GB 7200 RPM 16MB Cache 2.5" SATA 3.0Gb/s resulted in the same error you are receiving. "ERROR 2102 Initialization error on HDD1 (Ultrabay hard drive)" The problem for me is that the ThinkPad Serial ATA Hard Drive Bay Adapter only supports 1.5Gb/s of thoughput while the new drive is 3.0Gb/s

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I just added a refurbished mainboard to my T60 Widescreen (Model 8743). Everything works fine except I can't boot with my DVD/CD-ROM drive in the ultrabay.The system hangs. I try to enter the BIOS, the screen won't come up. After 3-4 minutes the system gives me the following message: initialization error 2102 (and some more). It's basically an Ultrabay problem. I can then enter the BIOS. BTW the UUID in the BIOS is zeroed. The DVD drives I try are produced in 06/07 and are the both of the Multi kind (dvdrw/cdrw).So, the system boots fine with the DVD drive out. Once it's up and running I can insert it back in the machine, Win7 registers it and everything works fine.I have checked extensively on-line but don't see any solutions.Any help woud appreciated. If it's a mainboard problem I need to return it. Thanks.













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Answer:Odd Boot problem. Ultrabay error 2102.

A quick addidion: the full error message reads:Error 2102: HDD1 (Hard Drive in ultrabay) initialization error. Obviously a DVD drive is not a Hard drive.

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I have a w530 with a 512GB Samsung 830 SSD with Windows 7 Home Premium installed on it. 12.7mm SATA III Drive Bay adapter from Lenovo 500GB 7200rpm HDD that came with the laptop in the drive bay. I get the 2102 Detection Error on HDD1 (Ultrabay HDD) on startup before I even have the option to get into BIOS, and the drive cannot be found in BIOS either.  All drivers up to date. No signs of physical damage on any of the ports.This is really frustrating; I have a lot of data on my second drive. Any solutions? I've read pretty much all other posts about this error message and haven't found a solution anywhere.

Answer:2102 Detection Error on HDD1 (Ultrabay HDD) on w530

Hi,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that you are getting a 2102 HDD detection error in your Lenovo ThinkPad W530.
 
Try reseating your ultrabay hard drive and see if it helps.
 
This error code suggests that the ultrabay hard drive has failed or is about to fail. I strongly recommend you to contact our technical support for assistance.
 
Click here to open a link where you can select the country and get the exact contact support number. I?m sure they will be a great help.
 
Best Regards,
Mithun.





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I just purchased an adapter and Scorpion Black HDD for use in the Ultrabay, and I'm wondering how to adjust power management settings specifically for this drive? I see "turn off hard disk after..." in the advanced Windows power management settings, but I'd like to adjust only the Ultrabay drive, not all disks on the system-- is this possible?

Answer:W520-- ultrabay HDD power management?

Hello npish,
 
It doesn't look like there is a setting for individual hard drives in Power Manager; there is nothing mentioned in the guide.





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Hi, The topic isn't new but I haven't found the solution yet. Some time ago (about 2 months) my sata ii (3gb/s) seagate momentus strated freezing, but since last 3 years it was working fine. I thought it's broken. I boughts new sata iii wd blue 1 tb. And this one is not working at all with my ultrabay (not original) drive. Only works very olg 80gb seagate 1,5gb/s sata I hdd. If I put seagate momentus (the previous one) it shows the disk but system freeze.  The same with the new one. BIOS recognizes new wd blue but tests keeps houres (its veeery slow). What could be the problem? The adapter is broken in some way or wd blue doesnt fits. The same is with another sata ii hdd (nothging at all) and with sata iii samsung 840 ssd (only once it shows in explorer) - then nothing. System doesnt see modern disks at all and freezes. Wd blue of course works fine plugged into hdd0. Greatings!

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Assuming that Levovo still hasn't got a ultrabasy specifically designed for the w520, which is a shame...See, there are plenty of caddies on eBay, like:1. NEW SATA hard drive Bay LENOVO Thinkpad T520 W520 DV16 | eBay from ny-compu-tek2. 2nd hard drive Caddy F Lenovo Thinkpad T420 W520 T520 | eBay from xijiaokeji3. eBay - The UK's Online Marketplace from partslot-aus and4. 2nd HDD hard drive Caddy F Lenovo Thinkpad T420 W520 | eBay from uq511And then there are more expensive ones at $47 like the one from NewmodeUS: 2nd HDD or SSD Caddy - Lenovo ThinkPad W520, W510, T510 [TP-W510-T510] - $46.75 : NewmodeUS, Hard Dr...Question is which one would you recommend. I'm looking for one that not only lives up to the full SATA III potential, but also something that fits well and matches W520's external color and texture too.Thanks.

Answer:UltraBay/Caddy for W520?

I bought the first one you listed off of e-bay. The adaptor seems rock solid so far. The hard drive I put it in are giving me some problems though! You can see this thread about the problem in W Series I put a Crucial C300 in it and I am occasionally get some stuttering. But I can't imagine this has anything to do with the adaptor, and I believe the smart people here have already provided me with a solution. I am just waiting one more day before I marked it "solved" 

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I am a student at Neumont University; at Neumont we are required to get the same laptop (W520, because neumont can perform warranty repairs). Many students are looking to the ultrabay adaptors to be used with a second hard drive. We have found that all of our hard drives (SSD and Plater) are bottlenecked at 80MB/s. What confirms the bottlenecking is that both read and writing speeds are the same (80MB/s). We all have different hard drives, some SATA 3.0, some 2.0, we have tested this on Windows 7-8 and Linux,  but we all have this problem. Intel rapid storage is installed on all test computers. It reports the drives are as they are. I myself have have tested 2 SATA 2.0 hard drives (5400 and 7200 RPM) with no difference. I have used Crystal diskmark and HD Tune. I have found that when I hook these drives up with USB 3.0 and I get over 100MB/s. I think I can safely assume that this is something with the caddy drive, or its interface. The specs for our computer?s board say that the two internal SATA connections are SATA 3.0 (6Gb/s). The drive is connected to port 1 (1, 0 support SATA 3.0).The only user problem that I can find with the setup is that we did not buy lenovo?s stock HD caddy, but from different third parties. However, all of the third parties report that it is just a pass through connection. They report that the connection should be upto SATA 3.0. We want to know, how this is possible, why are our speeds so slow, and is there a way t... Read more

Answer:W520 Ultrabay Speed

silvenga wrote:The only user problem that I can find with the setup is that we did not buy lenovo?s stock HD caddy, but from different third parties. However, all of the third parties report that it is just a pass through connection. They report that the connection should be upto SATA 3.0. We want to know, how this is possible, why are our speeds so slow, and is there a way to fix it.The logical next step is to purchase the Lenovo branded Ultrabay HDD/SSD adapter and test with it. What third party adapter(s) are you using?

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Hello I have a new W520 with an SSD drive and the 320GB Ultrabay HDD Windows 7 64 Bit with 16 GB RAM When I suspend my laptop, upon resume - I get the message "Device is in use" or worse, the drive disappears and I think has been powered off I have not seen a specific fix for this - is there one? Thanks  

Answer:W520 - Suspend with Ultrabay HDD

Is Intel RST installed?

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I recently upgraded my primary HD to Crucial M4 256GB SATA SSD, and moved my 500GB factory Hitachi HDD to the Ultrabay. Now I am experiencing issues where the Hitachi drive is not recognized by Win8 on bootup.  Requires me to reboot, sometimes several times, before drive is recognized. Is there a setting or flag that puts the Ultrabay asleep during boot, that can be disabled?   The DVD was often OFF prior to installation of HDD into Ultrabay. Or is another solution available that will keep the Ultrabay HDD available to the OS?  W520, i7-2760QM, BIOS 1.39, Win8 Pro, 1920x1080 FHD, 32 GB RAM, 1000M NVIDIA GPU, Crucial M4 256GB SATA SSD, Hitachi 500GB HDD in Ultrabay

Answer:W520 Ultrabay SATA HDD Intermittent

Hi snnelk,
 
2 quick questions for you:
Have you checked to make sure the Hitachi HDD is seated correctly? 
Have the drivers been updated to support Ultrabay in Win8?
 
Another option is to reverse the drives back and use the Crucial drive in the Ultrabay.
 
Also, in BIOS, if you have your boot setting on {QUICK} your system will load all the files vital to you system booting first, then, when you log on, it will load the rest of your starup programs. It may take an extra minute or two to recognize the drive.
 
Let me know if reversing the drives fixes the problem so we can share the kowledge.
Enjoy your day!





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I've bought a 9.5mm Crucial m4 256GB SSD for my W520 for some time and now I'd like to get a Samsung 840 Pro 256GB SSD (http://www.amazon.com/Samsung-Electronics-2-5-Inch-Solid-MZ-7PD256BW/dp/B009NB8WRU/), which has a height of 7mm.  I've got an Ultrabay adapter and I've been using my original 320GB WD3200BEKT with this adapter and everything seems to be fine. But that drive is 9.5mm in height as well. Now my question is, could I install a 7mm SSD into this adapter? Any help is appreciated.

Answer:W520 - installing a 7mm SSD in ultrabay adapter?

Yes.

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Hello All, I recently replaced my Toshibha 500 GB 7200 RPM HDD with 240 GB SSD. Now i want to use my old Toshiba HDD using a ultrabay caddy.   Please recommend a ultrabay caddy for W520 laptop. Thanks.

Answer:lenovo w520 ultrabay caddy

I'm using the "nimitz" one from eBay and it's perfect. http://www.ebay.co.uk/itm/2nd-HDD-SSD-hard-drive-Caddy-For-Lenovo-Thinkpad-T420-W520-T520-/221096920...  

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Greetings, Everyime that I put my W520 (2820QM, 16GB, Win7x64) into sleep mode, when it wakes up it has a message on the screen about having a problem trying to eject the HDD which is in the Ultrabay (I have a 750 GB drive in the Ultrabay caddy).  Is there anyway to get it to stop this behavior?   Michael

Answer:W520 Trying to Eject Ultrabay when Sleeping

I used to get that, too. Update your drivers!

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Good Morning, I've just bought a W520 and I would like to had an SSD.The idea is to remove the actual HDD, place an SSD in stead, remove the Ultra Bay optical drive and place the (removed) HDD there. I would like to know if I need to order an adapter to plug the HDD on the Ultra Bay. I found that : http://shop.lenovo.com/SEUILibrary/controller/e/frweb/LenovoPortal/fr_FR/catalog.workflow:item.detai... I called the French Lenovo support center but they didn't answer me clearly. Thanks for your time.













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Answer:W520 Ultrabay Adapter for second Hard Drive

Hello BGI: There are a number of discussions here in this forum about procuring an adapter (an UltraBay tray) that will hold a hard drive.  The 'executive summary' is this:  Lenovo makes such an adapter, it is about 9mm high and it fits nicely into the 12mm high UltraBay slot.  There is a 3mm gap at the top (between the top of the adapter and the top of the UltraBay hole) when it is installed.  This gap looks a little odd but does not seem to affect function. Various third party manufacturers (none of whom are very well known) make a 12mm high adapter tray that completely fills the hole.  These are generally less expensive than the Lenovo products. It seems that the people who have bought both adapters (9mm size and 12 mm size) are happy with them.  I have a couple of the 9mm Lenovo adapters, they work just fine. If you do a keyword search in this forum for the word 'UltraBay' or 'adapter', you will probably find the previous discussion threads pretty quickly. Apropos of buying a SSD to put in the primary drive bay (inside the machine), you might want to browse the discussions about that topic before you buy one.  There have been some reports of difficulties when people have installed non-Intel SSDs in the W520.  The only SSD that Lenovo themselves provide with the machine (if one is ordered as a factory-installed device) is the Intel SSD.  This one is not the largest capacity, nor is it the least expensive... Read more

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Hi, I have a w520, with a 128 SSD in the main slot with the original 500 HDD in the UltraBay. On wake from hibernation the system tries to eject the drive.  I have tried a few solutions:1. Windows 7 rebuild from scratch2. Format HDD 3. Disable Write Caching4. Install Intel RST The rebuild worked until I did a driver update at which point the problem resurfaced. Help would be awesome, thanks all!













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Answer:W520 Ejecting (or trying) UltraBay III HDD on Wake from Hibernation

Hi. By ejecting do you mean disconnecting? Just wanted to confirm. I have a drive connected to the external eSATA port and was getting disconnects/reconnects until the drive finally did not show any longer in RST.  Sounds like your problem could be the same (it just started happening to me yesterday for some reason). I am trying the latest Lenovo RST drivers to see if they make any difference. What version of RST did you try to update to? Do you have the latest RST drivers from Lenovo? There are also some SSD related fixes (not sure if just for RAID though) in later RST versions than Lenovo's so you may wish to also try other RST releases. There are some posts on the RST drivers in one of the other threads here in the forum. Shouldn't be too hard for you to find :-).

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Hi Lenovo Community, My W520 arrived today (hooray!), and I installed an 80GB Intel 320 Series SSD I had previously into an Ultrabay caddy for a boot drive. I cloned a partition of the base HDD to the SSD. I restarted, went into the boot settings, and set the SDD as the priority boot drive. I changed the registry to default install programs to the larger partition of the base HDD, and some programs (i.e. TeamSpeak, Peer Block) installed without issue, but others (i.e. Adobe CS, MS Office) would only install if I was booted from the HDD. One installer gave me an error regarding the Windows Installer Service.  My thoughts on what the issue might be:-HDD isn't cloning correctly-Something in the registry may have gone awry  I've already tried recloning the HDD partition, rebooting etc. Please help! Thanks for your time. Cheers

Answer:W520 w/SSD in Ultrabay Application Installation Issue

Cloning is often more work than installing properly from scratch.

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The battery is 2 weeks old; worked for that time; now just reports (Power Manager) error: Running Powermanager 3.64 and all latest updates: SN: 11S51J0507Z1Zh69191207FRU: 51J0508 

Answer:T420s Ultrabay Batter Dead - Power Manager Reports "Battery 2: Error".

hey cicorias,since the battery is two weeks old, i suggest calling our support team immediately.http://bit.ly/LNVsuppNum





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Anyone know if this Lenovo part # 0A65623 has elimated the early ultrabay gap issue previously discussed on this Forum from a year ago: http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/catalog.workflow:item.detail?... I just ordered three W520 units and will need three Genuine Lenovo Ultrabay adapters. Thanks___________________________





Two (I used to have Five) - T61p 15.4" WS T9300 2.5Ghz units, August 08/08 Builds with FX570M Nvidia Graphics; ... One W520 i7-2860QM w/2000M Nvidia Graphics (most recent acquisition and stupidly fast); .... One - T42 4:3 15" Flexview 1.8GHz with ATI Graphics (still perfect for traveling); ... Two - T500 15.4" units both with ATI HD3650 Graphics.









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Answer:Has the W520 Ultrabay Adapter gap issue been resolved by part # 0A65623?

eecon wrote:Anyone know if this Lenovo part # 0A65623 has elimated the early ultrabay gap issue previously discussed on this Forum from a year ago: http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/catalog.workflow:item.detail?... I just ordered three W520 units and will need three Genuine Lenovo Ultrabay adapters. Thanks___________________________The link you supplied is for the fat ultrabay hard drive adapter.  It fills the 12.7mm space in the W520 Ultrabay according to the specs.  I use a third party adapter. 

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Hallo, Since the past couple of days I am receiving this Error 2102: Detection error in HDD2 during every cold/warm boot. It pops up even after a complete powerdown for overnight and boot up the next day. Further, the boot itself has become very slow - shows blank screen until the Thinkpad logo is displayed, followed by which the error message pops up. Thanks in advance for pointers!!! P.S: I looked up in the community for similar errors - only couple found and no solutions.----------------------------------------------------------------------------------------------------------------------------------------------------------------Thinkpad Edge E530 - i5-3210M -upgraded 8GB RAM - 750 GB, 16GB mSATA HDD Performance Booster  













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Answer:Edge e530 - Error 2102: Detection error in HDD2 - press escape to continue

That error is coming from BIOS, it means there is something wrong detecting the mSATA SSD.  It could point to a hardware problem.  It is definitely not a software problem.  I would call the support line in your country, and ask what they recommend about it.

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Hey Everyone, Every now and then, I play a little Minecraft on  my W520. However lately, I'll be playing and the computer will completely lock up and I'll have to hold the power button down and turn it off. When I boot back up, I look in the event viewer to see..  I have had this happen 4 times now, and I am wondering if it is a hardware problem that I should get fixed. It's not overheating as I have Lenovo Turboboost on and the temperature was only 49 degrees celcius when it froze. I have the 500gb 7200rpm hard drive, Quadro 1000M, 8 gb RAM (stock), 1080p display. Any suggestions as to what might be causing this? Thanks! 





W520 4270CTO / Windows 7 Pro 64-Bit / NVIDIA Quadro 1000M / 8 GB DDR3 RAM / 1080p Display / 500gb 7200 rpm HD / Intel Core i7 2720QM / BIOS 1.39

Answer:Kernel-Power Critical Error on W520

Hi, anything else installed or is it crashing only during that game? try a system update to get the latets drivers and run a sfc /scannow in the run menu. Let us know the outcome.

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hello, I've a Lenovo Thinkpad Edge E5320 Core i5,and every time if i start my laptop afterwards he was or outor standby i get a error thats called; 2102the remainder text in the error message is:Detection error on HDD2  (Mini Sata)i'm wondering wat it is an how i can fix it? i'm hoping for a quick answer, thanks TT de Souza

Answer:2102 Detection error

Hi, TTdeSouza
 
I did some quick research to see how others have gone about fixing this error. I found this thread here from a Lenovo employee on the same issue. According to the employee, someotherguy, the issue is indicative of a hardware fault. Due to this, I would recommend giving Lenovo Support a call at your earliest convenience.
 
Hope it helps,
Adam





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W5204270-CTO I purchsed an aftermarket ultrabay. its the genuine Lenovo part that fits this machine, not the one with the extra space, so there is no action/movement of the harddrive. Im using a 320 WD Black Scorpion and running my VMs off it.  I dont have any problems until I put the computer to sleep or it goes into hybernation. When that happens and I wkae the computer back up, the drive is not recognized and never comes back.  The only way to get it to come back is to physically eject the ultrabay (slide the lock switch to unlock position and pull it out) and then snap it back into place.  This is becoming very problematic as it means I have to shut down all my VMs every time i need to put my computer to sleep or my VMs crash.  I opened a ticket with Lenovo Premium Support but they basically had me run diagnostics on the harddrive, which I really dont think has anything to do with it.  I updated all the drivers for RST as suggested on another thread as well as almost all drivers on the machine and still no luck.  any ideas on what I could do to resolve this? I got this machine mainly for virtualization and not being able to use the ultrabay to its fullest extent is pretty frustrating. would really like to get this working smoothing. thanks in advance,Matt













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Answer:W520 Ultrabay HDD ejects or dismounts on sleep or hibernation and doesnt reconnect

Ok, I think this is resolved.  The trick is that in order to conserve power, the computer wants to put that port (i think thats a correct reference) to sleep after a period of inactivity and only wake it up when its active again.  In the case of the DVD/CD-ROM drive thats putting a new disc in or starting up a disc thats already there.  There is a power setting available in the Power Manager called "Automatic optical drive power off" that disables this power saving. By default this is set to "disable" which effectively means the drive is powered off after a time of inactivity.  The catch is this setting is only available when the DVD/CD-ROM drive is in the bay.   To resolve for the ultrabay with HDD:Insert the combo drive in the bayEnabling the settingReplace combo drive with the ultrabayI havent done any extensive testing but putting the computer to sleep and waking it back up the HDD is available and spinning. 

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I just bought a T61 with Vista Home. When it starts, it takes 2 min to pass the page "Thinkpad - interrupt the normal start, pressing the blue ThinkVantge". After refreshing, the screen turns black with the message as follow: "Error 2102 HDD1 (Hard disk drive in Ultrabay) initialization errorPress Escape to continue" Once I press the "Escape", it looks like the real Vista start up kicks in. By the way, my T61 was not on any docking station. I tried firmware update. It did not help.  Thanks for your help in advance. -Melanie

Answer:T61/Vista Error 2102 during start up

Hey Melanie did you find a solution to this problem? I am having the same issue, the weird thing is that on my first try, I was able to access the hard drive in the ultrabay, windows even installed the device driver for the hard drive.  Now when I reboot with the ultrabay adapter installed, I got the same error as you had, when I insert the ultrabay adapter when windows is already running (hot swap), it does not detect the hard drive.  I am using a hitachi 80GB SATA hard drive.  Can anyone help me with this?  I have a T61 and using windows vista business. Thanks in advance guys!Message Edited by lloyd on 02-10-2009 04:58 AM





IBM Lenovo T61 | Intel Core 2 Duo Processor T8300 2.4 GHz | 3GB memory | 14 WXGA+ | WD 250GB 5400rpm | nVidia Quadro NVS 140M Graphics 128MB |Intel Wireless LAN 4965AGN (802.11 a/b/g/n) | Bluetooth 2.0 | Fingerprint Reader | Microsoft Windows Vista Business

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I got a new T440s with a standard disk hard drive. My coworker gave me a Crucial SSD 512GB drive to swap in its place. I imaged the current drive on to the SSD and inserted it. Upon boot, before the boot sequence I receive the 2102 error. There is nothing in the SSD2 slot, as we didn't buy this option. The theory in my workplace (tech firm) is that I may have accidentally turned power on while swapping the drive while no drive was in the primary slot. How/where in the bios do I keep the machine from looking into this slot to boot? Currently what happens is the error is thrown and I have to hit escape to boot windows. This is a minor inconvenience, there is no loss of functionality, but when powering up on a dock or rebooting, it requires user presence. Thanks for your help.

Answer:2102: Detection error on SSD2 (M.2)

t440s might have three slots for drives - one sata III 2,5" and two m.2 slots. Usually new laptops with HDD are shipping with cache m.2 SSD which is placed in the 3rd slot. Since error 2102 is msata drive detection related I'd suggest to check out your laptop configuration and remove small SSD since you have primary SSD drive. But at first check out the function of small SSD drive - cache only or/and hibernation partition storage. And disable appropriate features for that drive.

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I just bought a W550s, and have just installed all the current windows updates, added my antivirus, office suite, adobe suite, winrar. That's pretty much everything I've done to it so far. Just booted it up after installing most recent windows update. Came up on the black screen "2102 detection error for SSD2" Press ESC to proceed I've had lenovos (Thinkcentres, thinkpads), but never really had these kind of issues. What is the best process to get a hold of support? Nothing wrong with phone support, but I've found myself clicking through the suitable options and being on the phone with a software company that has no real relation to Lenovo, so I'd prefer to at least start a ticket/investigation by email/online.

Answer:W550s: 2102 detection error for SSD2

Hi Lolenick,
 
Welcome to Lenovo Community!
 
As per my knowledge the issue is indicating to mSATA drive which will serve as SSD2 and it is giving error. I?d suggest you to look at your laptop configuration and remove small SSD since you have primary SSD drive. But at first check out the function of small SSD drive - cache only or/and hibernation partition storage. And disable appropriate features for that drive.
 
Hope this helps!!
 
Best regards,
Hemanth Kumar





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For the last 6 months, I have not done any lenovo updates,and stuck with old working versions of bios, powermanager, nvidia drivers etc (having lived though the nightmanre of the fist 6 months with CPUs stuck at min on mains and max on batteries etc) Then I re-installed from scratch and updated all lenovo drivers to the latest, which includes power manager 6.32 Now I get random "Power manager has stopped working" errors pop up for no apparent reason.  They are always accompanied by a finger print reader error:   

Answer:W520 "Power Manager has stopped working" then "finterprint software error"

hi eos,
 
Thanks for posting. Based from your post you'll probably need to reinstall the power manager and Fingerprint reader. I was checking the support site and it appread that there is also a patch for the powever manager that needs to be loaded.
 
At this point what I suggest is for you to uninstall the current Power manager you have install fro the link below.
 
Lenovo Power Management Driver for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP (32-bit, 64-bit) - Notebook
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014939
 
 
 
Power Manager for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit) - Notebook
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014924
 
 
 
ThinkPad Power Manager Patch module for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP - ThinkPad
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS018811
 
 
Please ensure to install all 3 links and check for the changes. In regards to the FingerPrint reader, I'm assuming that you have BIOEXCESS installed aswell. For the time being it is advisable to uninstall that too and check for changes. Once installed the power management. only the install a fresh copy of the BIOEXCESS and check for the changes then.
 
Do let me know of the update.
 
Regards.
 

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Hello,I have t470(HD) with Windows 10 installed. Also I have Samsung SSD 850 EVO 120GB.Today i got this error whie booting (after lenovo logo):2102: Detection error on Storage Device(Main HDD).Tried different(3) HDD and SSD, same error. How can I fix this problem? Didn't find any solutions anywhere.

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Just faced a rather strange issue, but not really an issue, just different system behaviour than expected. System:W520 Batteries:55++ connected27++ connected Power adapter:Unplugged No other accessories connected. Scenario:I was using the system till it power itself off due to low power (0% reached for both batteries). i.e. Ungraceful Windows shutdown. Then upon pressing the power on button, the LEDs flashes, no THINKPAD logo or BIOS message appears, system appears to then restart again, and the LEDs flash again...and loops until it was no longer able to even attempt to POST. Expected behaviour:Either display the message that says "Battery level is too low".OrDon't loop (this is the behaviour when only the 55++ battery is connected at 0%) Why does having the 27++ would make the system go through this looping cycle?

Answer:W520, 55++, 27++, unplugged from power adapter, 0% battery. Press Power button --> power up loops.

Hello Chatbox,
 
I can understand your issue very well, as there is no message comes on the screen which gives you information to plug the power adapter and prevent the laptop to get shut down.
 
You should install Power Manager software and then customize it as per your requirement.
The software can be download from the mentioned below web link.
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/8mu417ww.exe
 
 
Hope, after this laptop will not shut down automatically due to battery backup
 
Best Regards,
Tanuj
 

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So I was trying to install windows update when it got stuck on the preparing to configure stage, then the 2102 Mini Sata Error popped up. The install undid itself, error again, and then it looked like the it did install, except it hasn't. The 4 updates were for .NET Framework. Anyone know a solution?













Solved!

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Answer:Brand New T-430 (Got it today) 2102 Mini Sata Error and Windows wouldn't update

You have a brand new system. You should call tech support and have them resolve it.A support tech can remote into your system and fix it. Also they can check for other issues which may be the cause. This save a lot of time.





T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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hallo, Nach ca. 4 Wochen nach dem Kauf wird das 16GB mSATA SSD Cache Modul nicht mehr erkannt.Es erscheint folgende Meldung beim starten:"2102: Detection Error on HDD2 (Mini SATA). Press ESC to continue."  Kann das Cache-Modul einzeln zur Service-Stelle eingeschickt werden, oder muss das ganze Laptop eingeschickt werden? Viele Grüsse

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I have three drives: mSSD, HDD, HDD in ultrabay. I think this is taking its toll on my battery. My first HDD is often used since it has my "Downloads\Firefox & uTorrent" folders. However, my second HDD only has music. Is there a way to have it automatically power-off when I don't play music from that drive?Thank you,Shane.













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Answer:Ultrabay HDD power-off when idle

Which OS are you sporting? If WindowsXP or Windows7, install Lenovo Power Manager and configure your desired "spin-down" times for your Ultrabay HDD. If you are sporting Windows8, LPM is not available (although some people reported that they managed to install LPM in "Windows7 compatibility mode"), goto Control Panel, Power (IIRC) and configure your desired "spin-down" times for your Ultrabay HDD.





__________________________________________________________________________________________T530: i7-3630QM, 4 GB DDR3-1600, NVS 5400M, 2x 500GB 7200RPM, 9-cell, HD+ 1600x900, Backlit US, WinXP ProL430: i3-2370M, 4 GB DDR3-1600, HD 3000, 320GB 7200RPM, 6-cell, HD 1366 x 768, Win7 Home Premium 64-bit

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Recently added second hard drive in place of my optical drive. The problem is that the only way that drive is recognized is if I click on a shortcut I created to when my optical drive was still plugged in. I followed this post http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T410-Ultrabay-HDD-Question-SOLVED/td-p/2368... to setup the short cut. When I restart the computer though, the drive is not recognized until I again click on this shortcut. Does anyone know how to get the computer to automatically power-on and recognize a HDD in the optical drive bay? Thanks!

Answer:How to power on second HDD in ultrabay of T400 on startup?

Which HDD are you using? How about you try setting Automatic Optical Drive Power Off to Disabled and see if that helps? FYI, in another thread I mentioned the fact that for instance WD Blue drives will power-off no matter the settings in LPM or Power tab in Windows Control Panel. Dunno about Seagate and/or Hitachi/Toshiba drives. Usually all those "green" lines of hard drives will always spin down due to power consumption mechanisms within the drive itself. Note: some WD models can have their firmware upgraded so they won't be spinning down all the time. 





__________________________________________________________________________________________T530: i7-3630QM, 4 GB DDR3-1600, NVS 5400M, 2x 500GB 7200RPM, 9-cell, HD+ 1600x900, Backlit US, WinXP ProL430: i3-2370M, 4 GB DDR3-1600, HD 3000, 320GB 7200RPM, 6-cell, HD 1366 x 768, Win7 Home Premium 64-bit

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Hello to all.Ibrahim here, posting first time on this amazing forum, where so many people with a common base interact and help each other. I am hoping some of you will give me some guidance too, and make my day.I bought a used T60 2008 BG4 last year, (my first laptop), and fell in love. Upgraded the RAM to 3GB, the hard drive is now a 500 GB Western Digital Caviar Blue and I'm happily running Windows 7 Ultimate. All systems go, so good so far.I have a six cell Panasonic battery (made in year 2006), with only 188 cycles on it and fairly good shape.Is that good? I get around 3 hours or more out of it on maximum power saving mode, and I have configured it to stop charging when it reaches 92%. (Power manager said it increases the life span of the battery, is that true?)  I don't use my DVD drive much, and I was wondering, is it a good idea  to buy a new ThinkPad Battery 42 (Ultrabay Battery III)? I know it'll increase my battery time but by how much? I would be travelling by air soon and would love it if my laptop lasted a while longer. Also, and this is my main question, can I configure this Ultrabay battery as well to stop charging at 92% and start charging at 15-20%, or will it only charge or discharge completely each time? (From Power Manager software). and is it possible to switch between battery source (primary and ultra bay while working?On a side note, I upgraded  the ThinkVantage Power Manager to version 3.48, and everything works ... Read more

Answer:UltraBay Battery III, Power Manager 3.48

hey lb_ch,really glad that you love your T60 and with regards on the battery, do read the following linkshttp://forum.lenovo.com/t5/Welcome-FAQs-Knowledge-Base/How-can-I-increase-battery-life/ta-p/244800On part of the Dynamic Brightness Control, might i suggest uninstalling the software then go to http://www-307.ibm.com/pc/support/site.wss/MIGR-62928.htmland download the latest version and try again





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Hey all,I have a gateway GT5662 (http://www.gateway.com/product_spec....ecid=529667852), running Windows 7 (upgraded from vista). While I was running vista, and even now with 7, I keep getting Kernel Power errors. They're all the same: Source is Kernel-Power, Event ID is 41, Task category is (63). The computer sometimes reboots spontaneously, sometimes gives me wavy lines and then a BSOD, sometimes shuts down and refuses to start until I turn off the power and wait for a while. It seems to occur randomly, with neither rhyme nor reason. I did by a Back-UPS CS, thinking that it was brownouting. That helped for a little bit, but it's started doing it again--12 times in the last week. I have hit the forums, and the tips seem to be all over the board--some people say it's the audio drivers, others say it's a graphics issues, still others say it's a power issue...one guy even said his computer's case was shorting things out! Any help will be much appreciated, and if you need any more information, please don't hesitate to ask.  I'm completely stumped.--TMG

Answer:Random kernel power error, please help!

Maybe this link can be of help to you1.http://www.eventid.net/display.asp?eventid=41&eventno=9230&source=Kernel-Power&phase=12.http://support.microsoft.com/kb/20285043.http://www.techsupportforum.com/microsoft-support/windows-vista-windows-7-support/434613-solved-kernel-power-41-63-error.html

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Hi guys,

I'm posting this topic because I've been experiencing unexpected problems with my PC in the past few weeks and I really don't know what to do. This is what happens (I'll try to make it as clear and as brief as I can):

- Every 2-3 days I face unexpected crashes of my PC with no apparent reason. PC just restarts randomly after a rapid BSOD even when I'm not doing anything and it gets stuck on the BIOS without letting me start Windows over again. The only way I've found to get past this issue is to alter my System Performance setting (directly from BIOS) going from "Normal" to "Asus Optimal" or vice-versa.

- I haven't been able to spot any actual problems with my system but taking a look in the "Events Visualizer" (hope this is the right translation, I'm Italian) I've seen that every crash coincides with a Kernel-Power Error 41. I have no idea what this means and, obviously, don't know what to do to solve the issue. Can crashes and this error be connected?

This is what I get looking into the Kernel Error 41

Nome registro: System
Origine: Microsoft-Windows-Kernel-Power
Data: 11/10/2014 16:00:35
ID evento: 41
Categoria attivit?: (63)
Livello: Critico
Parole chiave: (2)
Utente: SYSTEM
Computer: oem
Descrizione:
Riavvio del sistema senza un regolare arresto. Questo errore pu? essere causato da un'interruzione, un arresto anomalo o un'interruzione dell'alimentazione imprevista del sistema.
XML evento:
&... Read more

Answer:Random Freezes - Kernel Power Error 41

Hi Falc0 & Welcome to the forums ^_^,

We would need the diagnostic ZIP File in order to provide a much better analysis. Kindly follow the instructions over here -

Blue Screen of Death (BSOD) Posting Instructions

But, the Kernel Event 41 is related to Power. I would suggest you to immediately STOP Overclocking if you are doing any and reset back to STOCK Settings. Even if you are not doing so, kindly reset all of your BIOS Settings.

Let me know how it goes ^_^

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Hi, recently I've been getting a whole lot of these errors especially when i play games like World of Warcraft or Diablo 3. It occurs when I'm not playing as well although its a very rare occurrence. I've been trying to figure out what's wrong and I've given up. I've sent my laptop to ASUS twice to get it checked and they keep telling me nothing is wrong.

Below is the error I keep getting. Its really frustrating. If you need to know anymore info please ask as I do not know what you would be looking for?

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 28/8/2014 11:33:26 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: asus-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-08-28T15:33:26.785212800Z" />
<EventRecordID>82413<... Read more

Answer:Random restarts. Error 41 Kernel-Power

Quote:
Event[64306]:
Log Name: System
Source: volmgr
Date: 2014-08-28T23:33:25.209
Event ID: 46
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: asus-PC
Description:
Crash dump initialization failed!


We need to see the crash dumps.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

If still Crash dumps are failing to be recorded, take a camera snap of the BSOD screen and let us see it.

At least that information is needed before we suggest anything to you.

For the time being, take some precautionary actions.

Uninstall MagicDisc. The SCSI (mcdbus) installed by it is enough to cause BSODs.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
Apply >... Read more

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Hello all.
I recently had my computer fixed due to a power surge. The PSU, motherboard and Heatsink were replaced.
Once I got my PC back I re-installed Win7 and installed all the drivers using Windows Update.

However my computer now randomly reboots once a day ( Or once a session might sound better)

There is no link in time, or in programs being run. It has done it when Idle, when playing games, when just listening to music. There seems to be no common factor to why it does this.

Window logs the error as a Kernel-Power 41 (63) error in the Event viewer. With a BugcheckCode 0.
NO BSOD shows up even after enabling them
NO Memory Dump file is created.

Thanks for any help~
Specs below
-

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD FX(tm)-8150 Eight-Core Processor, AMD64 Family 21 Model 1 Stepping 2
Processor Count: 8
RAM: 8189 Mb
Graphics Card: NVIDIA GeForce GTS 450, 1023 Mb
Hard Drives: C: Total - 1430696 MB, Free - 1064182 MB; F: Total - 237852 MB, Free - 237347 MB;
Motherboard: Gigabyte Technology Co., Ltd., GA-78LMT-USB3
Antivirus: Microsoft Security Essentials, Updated and Enabled
 

Answer:Random Restarts once a day [Kernel-Power Error]

Kernel-power usually means that the PC was forcefully restarted, like when someone hold the power-off button for 5 seconds and such. But forget that, it sounds like you've got yourself some kind of hardware error, as they almost never leave any logs on Event viewer. Ask whoever replaced your components to have a look, or if it was you, I'd say try running diagnostic programs to see what gives, just to make sure that the rams, GPU and HDD are okay. Also go into BIOS and have a look at the voltage on the 12v and post the values from it here. Just so you can cross them off the list of potential errors. In my case it turned out to be my PSU causing the freezes/crashes. The diagnostics I've ran are "geeksquad MRI" and some other from "Hiren's Boot", they can be both found on the internet.
 

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I'm working on upgrading a T410s to give it as a gift to my girlfriend. I already upgraded the ram and had to replace the screen and both of those went very well. Now I'm working on adding a second harddrive with the ultrabay. I'm keeping the original SSD as my boot drive and want to use the ultrabay for a normal HDD to increase the total space for her. She's a graphic design / photography major so space would be nice.  I bought a 3rd party caddy and a WD Black 750g 7200 rpm drive through Amazon. I followed the advice I heard somewhere that you needed to make a shortcut of the former EVD drive to access the new hard drive. When I installed the ultrabay and booted up, the computer couldn't access E:. Nothing happened.  I heard somewhere else that the ultrabay could only use 5 units of power (I'm not sure if it was watts or volts) and thus the black series WD drive I got is probably needing more power to run (the upwards of 9-12 units). Does this sound correct to anyone who has installed an ultrabay themselves? Perhaps back when the T410s first came out, most hard drives didn't use more than 5 units? Any recommendations? Thanks! 





Thinkpad W510 - Intel i7 Q720 - 12 gb of ram - 1gb Nvidia graphics card - Samsung EVO 500gb SSD









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Answer:T410s Ultrabay problem - hard drive needs more power

I am not sure what the units of power are, and I have never heard of the the ultrabay on a T410s not giving a hard drive all the power it needs. I will admit that I am very skeptical of the claims that you have read.Perhaps the drive has not been initialized since it is new? If you are on Windows 7, click the start button and type "Create and Format" in the search bar. You should see the drive there for it to be initialized. Another way to get there is by going to Control Panel > Administrative Tools > Computer Management > Disk Management.





jayton4R400, T410, T410s, T420s, + many legacy models

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Hi guys,

I'm posting this thread for a friend, hes having some issues with BSOD's. The BSOD event are completely random. He's not doing anything special when hes having the errors. System is not under full load when this happens aswell. My friends computer specs are:
Ryzen 1600
MSI 1060 GTX
Corsair CX550M
Gigabyte AB350 gaming 3
16GB corsair vengeance
128gb ssd

Things we tried/did:
Updated BIOS to newest
Reinstalled windows 10
Tested RAM with memtest (seems nothing wrong with the ram, no crashes after the test 24h)
Put off quick start in windows 10 settings

Having a hunch that it's a faulty psu, but not sure tho.

DESKTOP-9U2J9HI-di_26-12-2017_232225,78.zip

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Hi, i'm getting random crashs and freezes (with the need to reboot), on a new computer. I already ran the memtest 86, no errors, and i can't seem to solve the problem. Sometimes it happens with the chrome in twitch.tv and sometimes in the desktop without doing anything. For some reason it's not saving a dump file, even though I've put it to create. Thanks

Here's the error in the event log:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 02/07/2016 02:06:56
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: ArthurBrener-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2016-07-02T05:06:56.944409500Z" />
<EventRecordID>1367</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" /... Read more

Answer:Random crashs and freezes with Kernel-Power error ID 41 (63)

Please read BSOD Posting Instructions & How to upload files

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.
How to fill in your system specs:

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Hello.

My PC randomly reboots, mostly when gaming. Maybe twice in a day and even more when gaming. At first I thought it's overheating, but then PC started rebooting when watching movie or browsing net. I checked CPU temps in SpeedFan app it show that it's 60-80C while I am browsing net. I tried other app it's called Speccy it shows that CPU is 40-50C while browsing. I'll try to describe how my PC reboots: Monitor turns off and strange sound happens it's like RRRRRRRRRRRRRRRRRRRRR but my PC still running until I hold the power button, but not everytime I need to hold power button.

I looked into even viewer and that's what I see:


Code:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Critical 2014.08.01 23:30:19 Kernel-Power 41 (63)


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2014.08.01 23:30:19
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: POVILAS-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44... Read more

Answer:Random reboots | Kernel-Power 41 (63) critical error

Hi Lunex,

Welcome to TSF!

Don't worry about your English you're doing well! :)

Please can you follow the BSOD Posting Instructions in my signature this will help me help you!

Regards

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Hi folks, I recently bought a y510p with a single 750m graphics card. I noticed that they're now selling the ultrabay 750m card separately in the US and Canada. I was wondering how I'd go about getting one here in Japan, where I'm permanently living. I don't speak Japanese so going through their support is a no go, and as far as I can tell the part isnt available from the Japanese site anyway. I tried ordering from the US store but had no luck, it only allows you to supply a US address. I guess I'd need an appropriate new power supply as well. I can't find an email address anywhere to contact them. Does anyone have any idea how I can go about doing this? Thanks!

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I wanted to post a PSA here based on my experience troubleshooting this issue on my W530 which I just upgraded to Windows 10 x64 (1607 creators update clean install). After installing all of the Lenovo drivers and software (including Vantage), I began to see my optical drive power off after 1 minute of inactivity (assuming there was no disc in the drive). I didn't like this behavior becuase1) I couldn't control it2) I had issues in the past with some softwares and this power down of the optical drive.3) This issue might not be (unconfirmed) limited to optical drives, but possibly any drive that is the ultrabay (on applicable models). This is a new solution I propose - not something I've seen talked about before.  A short history lesson on these optical drive power offs as they were implented pre Windows 10.  I believe those of you running Windows 10 (and possibly 8) might have run into what I did.  I have seen quite a few posts going back a couple years now with no solutions. - In Windows 7, Lenovo provided the Power Management Software which supported the ?Automatic optical drive power off? option.  In order for this option to be visible you needed to have the Lenovo Power Management Driver (Lenovo PM Device) and you needed to ensure your IDE ATA/ATAPI controllers were using the proper SATA AHCI driver (generally *not* the build in standard Microsoft driver, but the appropriate one from Lenovo for your chipset).  If these... Read more

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History
Since a couple of months, I have been getting BSOD error. At the beginning very rarely, but later on more frequent.
The error is always the same ?Internal power errror? and then the system reboots.

It happens seemingly random. That is, I have not yet detected a clear link between an action, or a specific program/game, or situation.

It is my home PC, which I use myself and als other family members during the day. (on their own account)
I am not always around when de BSOD appear. This also means, that I do not know when it started exactly. I was only informed of the BSOD appearing some months after the initial BSOD.

The last few week, the BSD appears up to 10 times a day.

My initial actions
First, I did the normal stuff: clean PC, registry, check/change/update drivers, virus/malware checks, memory tests, SDD/HD tests. That did not work or find any problems.

I then decided to do a new install. (I had win10 for some time now, after the upgrade from windows 7. A clean re-install seemed as the next locigal step.)

Follow up actions
On November 4th, I re-installed windows 10 with the option of keeping my personal documents.
I hoped this would work, but it didn't. The BSOD errors still appear. Approximately 5 times a day now.

What I did since the reinstall:
I installed some programs I use regularly (ms office, games, tools, anti-virus).I updated windows10 completelyI tried 3 different drivers for my graphics cardI uninstalled DeamonTools Lig... Read more

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Hi there,

Like the title says, I have some issues with annoying BSOD.

Here is a short summary : my computer began to freeze after some idle time. I did a memory check and nothing seemed wrong there so I assumed it was coming from the HDD. I then bought a SSD ans installed it.

Now Since the SSD installation I allready got 4 BSOD / 2 after installing windows Update, 1 in game and 1 on Youtube.

The first thing that comes to mind is of course a problem with the SSD. But as I had some issues before, I'm not sure about this.

My config :

OS : Windows 7 Home x64
CPU : Intel i7 2600
Mother board : P67 Sabertooth Asus
GPU : GTX 570 DCII Asus
Ram : 8Gb Gskill
SSD : Crucial MX100 512Gb

Thanks.

Answer:random BSOD Kernel-Power event 41 error 0x80...02

Welcome to 7F.

1: Your nVidia driver has been flagged.


Code:
fffff800`00b9ba38 fffff880`0f47f85eUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
nvlddmkm+0x21785e

0: kd> lmvm nvlddmkm
start end module name
fffff880`0f268000 fffff880`0fef6000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Wed Jul 02 18:42:02 2014 (53B4446A)
CheckSum: 00C4C7C9
ImageSize: 00C8E000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download this earlier version from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.

2: Your Intel Gigabit Network Connection driver is causing issues. It's ancient and needs updating.


Code:
fffff800`00b9b9d8 fffff880`0582307e*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
e1c62x64+0x2307e

0: kd> lmvm e1c62x64
start end module name
fffff880`05800000 fffff880`0584f000 e1c62x64 T (no symbols)
Loaded symbol image file: e1c62x64.sys
Image path: \SystemRoot\system32\DRIVERS\e1c62x64.sys
Image name: e1c62x6... Read more

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So i had a DELL 790 i3 SFF desktop, which was running spot on and flawlessly for 2 years. But i decided to upgrade to exactly the same model but i5 processor recently. I had swapped out my SSD and my 8GB of memory (known good) and stuck it in my I5 processor desktop.

Since i first powered on the desktop (2 weeks ago) i have had nothing but problems such as:

-Random restarts
-Sometimes a 1 second multi coloured horizontal lines before it restarts
-Complete freezing

Things i have done to try and fix the issue myself

-Replaced heatsink compound
-Ran Core temp (temps all ok)
-Updated drivers from device manager
-Removed my USB wifi dongle
-Ran check disk on my SSD and other external HDD's
-Ran memory test on my RAM (all ok)
-Finally i professionally wiped the SSD and formated a fresh Windows 7 64bit onto it.

I am still getting these same issues. But i will say in the last 7 days i have had ZERO issues. Today i have had 3 restarts and 1 time froze. Once when it froze i decided t try my USB keyboard in other usb ports and 1 port was working the other 8 wasn't, so with the working port i managed to move the mouse/keyboard but wasn't able to go into my computer..etc (just a not responding message and never ever closed down even with CTRL+ALT+DEL to end process). But it froze another time after that and no USB ports were working. Maybe the USB ports lose power?!?!

I used to be in the computer industry a few years ago as a computer hardware engineer, but never... Read more

Answer:Kernel-Power 41 (63) critical error (Random restart/Freezing)

Couple other things to add this the above. Just now it froze again, so i tried to remote in with my remote access and i could remote in fine and operate the PC fine!. So it seems the USB ports are dying randomly. However, i can see when it freezes and i plug something in the USB ports such as a external drive, i get a LED light on it but no sound.(this doesn't explain the random restarts though). Any thoughts? i posted on another forum but members there just replied and said 'i think its faulty', i am looking for a little bit more input than that with something that i already do not know!.

Many thanks

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The past 2 days my laptop has been shutting down whenever it feels like it. Out of nowhere it just turns off, no Blue screen or anything. All eventvwr gives me is "kernel-power error". Minidump folder is not created. When I tried running a chkdsk my laptop would freeze during the 10 second countdown. I could not exit the countdown. I tried going through bios but my laptop shut off while in bios. It also shut off randomly while I ran the rescue disk. HDD Re generator found no errors on the hard drive and no memory errors were found. I turned off RACtask and that didn't work. I have no idea what is going on or what any of this means:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-10-17T20:15:38.343617300Z" />
<EventRecordID>22894</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Kelami</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Dat... Read more

Answer:Error 41 Kernel-power random shut downs no Minidump

Quote:
I tried going through bios but my laptop shut off while in bios


Your machine has a hardware problem. Further software troubleshooting is unfortunately pointless until the underlying hardware-level defect is resolved. It may be an outright broken bit of componentry, or it could be insufficient cooling due to dust buildup or the fan being blocked by placement.

The event you posted is only a side-effect of the unexpected power down event. In other words, it's not the cause, it's just Windows noticing that something "bad" happened just then to knock out the machine without a clean shutdown.

Since it's only two months old, the computer is presumably still under warranty. If that's the case, once you've ruled out insufficient cooling I'd strongly advise you to contact HP and to seek a replacement. My suggestion would be to stay away from stories of what happens while in Windows, and to focus their tech's attention on the fact that the machine has powered itself down unexpectedly while in the BIOS. That is entirely indicative of a hardware problem and it cannot be solved by anything they may ask you to change in Windows.

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Greetings

I purchased a new HP Pavillion dv4 laptop a week ago,loaded with Windows 7 Home Premium.
I have been experiencing random Blue screen errors since the day i purchaed.

The error in the event viewer is as below.

Event ID :41
Source:Kernel Power
Log name :System
Details:
System has rebooted without cleanly shuttinh down first.This error could be caused if the system stopped responding,crashed or lost power unexpectedly

I recieved this error at various instances.
1.While exploring the machine
2.Playing games
3.when it is idle

Also there is another event recorded at the same time
Event id 1001
Source:Bug Check

Please advise as to what is causing this issue.
I appreaciate all your help and time!!

Look forward for a response as soon as possible.

Thank You
Arvind

Answer:Random Blue screen error:Event ID 41,kernel Power

Hi Arvind, Welcome to SF,

Could you post us the Dump file so we can analysis and find the problem. This tutorial should help you http://www.sevenforums.com/crash-loc...d-problem.html

Hope this helps,
Captain

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Help with a diagnosis will be greatly appreciated. I will try to be as inclusive as possible. There are also no minidump files created and no bug check codes in windows event viewer. Computer has been shutting down at random, during random events and denoted as ?Kernal Power error, event ID 41?. It will not blue screen when shutting down. Occasionally will BSOD after restart and the computer fails to start properly. This does not happen during any notable event (can happen during web browsing, watching a video etc.)
This has been occurring once every week or two weeks for about 5 months. Computer has a fresh install of windows 7 approx. 9 months ago. I am leaning towards a problem with windows (I have foolishly tried a registry cleaning program months ago and needed to system restore to use the PC again), OR a rare occurring graphics card hardware error.

System Specs:
Windows 7 Ultimate x64
Intel i7860
Intel DP55WG MOBO
600w OCZ Modxtream PSU
4GB G.Skill memory (1600Mhz)
XFX 8600GTS XXX graphics card

I have run memtest 86+ for over 8 hours with no errors. Smart tests have been performed on hard disks and passed fine every time.
Using Furmark, the graphics card runs idle at about 74 degrees Celsius. Under load will rise to 91 degrees and drop to 85 when the fan kicks in. I have cleaned out the drivers properly for the graphics card and re-installed the latest one, since occasionally after random restart, windows would note a graphics card driver issue. Card p... Read more

Answer:[SOLVED] Windows 7 Random Restart ...Kernal Power Error

Start by removing Daemon Tools, as it is using SPTD. Remove SPTD with this tool, when you're done: http://www.duplexsecure.com/download...t-v174-x64.exe

You seem to be getting some network errors too. I see your Intel Ethernet drivers are dated June 22, 2009, a bit too old for Windows 7's tastes.

Install these ones: http://downloadcenter.intel.com/Deta...=3003&lang=eng

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Hi

Looking for any advise on this one please. For some time now my pc has been having random power offs when gaming, watching videos, logging into windows. Happened when checking email and loading safe mode once. Sometimes lasts for weeks before a power off. Its like a power cut, all power is gone, no rebooting, no BSOD and no warning. After the reboots I just get a windows has recovered from an unexpected shutdown, if it logs in without a power off. Event viewer has four entries of A fatal hardware error has occurred see below and attached minidump for today. I have found this weird temporary fix of reseating the GPU card and all PSU connectors may work for a short time. Then randomly it happens again. I am willing to provide any information you may want.

Things tried:
1a) ripped out all software 'nvidia' and reinstalled only latest drivers version 307.74
1b) ran prime95 for a few hours - ok
1) recently reinstalled windows 7 32bit on different HDD, - Rebooted on test windows index score before SP1 was installed, had not even gone online!
2) swapped PSU with known working one - no change.
3) reseated RAM and graphics card
4) Reset BIOS to factory
5) Ran with sides of case off and temperatures not showing abnormal - sometimes powers off on logon on a cold boot
6) have swapped the GPU for a low spec AGP card - all ok for 2 months now but cant do any gaming or intense video. And getting display driver stopped responding and has recovered messages but no pow... Read more

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Backstory: I had installed 2x DDR2 2GB A-Data RAM modules and 2x DDR2 1GB Kingston RAM modules. At the time I was running Windows 7 x86 so I only had 3.6Gb of RAM. Decided to upgrade to Windows 7 x64, to have 6Gb of RAM, but then this problem started. It happens randomly, when I watch a movie, play a game or just browse. Any help is appreciated. I included the file with specs, although I think there is a problem with the minidump on my PC. I have it turned on, but it doesn't appear in the specified folder.

Answer:BSOD Kenel-Power, error 0x8000000000000002, Random reasons

Hello Rev0lver3

For configuring minidumps, follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Apparently you have no antivirus installed. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download and install those, and then run full system scans with both of them, one by one. Moreover, scan the system for possible virus infection, using the following tools, too.
Anti-rootkit utility TDSSKiller
Windows Defender Offline
Your network driver is very old.

Code:
Name [00000007] Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller
Driver c:\windows\system32\drivers\l160x64.sys (2.4.7.172, 57.00 KB (58,368 bytes), 6/25/2009 5:14 AM)
update the network driver.
First, download the network card driver from manufactuer's website, ATHEROS drivers for Microsoft Windows (Atheros?????).
Then reinstall the driver as follows:
Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
Double click to expand "Network adaptors".
Right click your network card and click Uninstall.
Check "Delete driver software for this device" check box, ... Read more

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Question: Random BSODs W520

Hello! Not long ago I have purchased thinkpad W520i7 2760QM, 16GB RAM, 160GB Intel SSD, Advanced wireless, bluetooth and fingerprint reader. After system installation from recovery partition I've started receiving bsods.Reinstalling OS, Making clean installation of Win7 with the latest drivers from the web gave no result. Reasons for bsod as written are different all the time: IRQL ... , PAGE FAULT IN ... and so on. I've searched through this forum, it seems that people wo had similar problems had problems with RAM.Then I've run 5 cycles of windows RAM checking tool and full memtest86+ which both reported no errors. I've tried to use driver verifier, but it does not find any faulty driver and reports anything starting from windows kernel up to antivirus. Finally want to mention that bsods occur more often when running on battery. Moreover, usually bsods happen just after windows has loaded. It can happen up to 3-4 times when trying to boot, but then it may not appear for a day. Yes, I have 3 yr warranty but I'm away from the country where I purchased this notebook and really need this machine working. Can anyone help? I can post memory dumps on crash, minidumps if needed. Thanks in advance.













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Answer:Random BSODs W520

Did you purchase the machine with the SSD or are you running a "third party" Intel SSD? I put "third party" in quotes because I have a brand new W520 (2 weeks old) and I have had multiple issues getting my Intel Series 520 256GB SSD to work properly with it (and have been unsuccessful thus far). After weeks of troubleshooting and frustration I was disappointed to learn that Lenovo has taken the approach of (at least for the W520) testing/certifying this machine for use with only the SSDs that they sell (and the list of options is very small). So, if your 530 came with an SSD or you upgraded the machine after the fact with the same drive Lenovo would have installed then this is probably another issue. Otherwise, good luck and be prepared for some serious frustration...  And now for my rant...  It blows my mind that Lenovo would consider a top of line SSD from a huge and well known manufacturer like Intel a "third party" drive. Would a better business strategy not be to test/certify all their machines for use with the top of the line SSDs on the market (or at least the most common aftermarket SSDs)? I also think it's completely irresponsible and unacceptable for them to not publish hardware compatibility lists. By not doing this their loyal customers (like me) have had to waste hundreds of dollars (and countless hours) only to learn that the hardware they just purchased is not compatible w... Read more

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Hi! This 2 months old W520 i'm working on has an issue: While discharging, the battery occasionally reports a critical state for a few seconds, which in turn tells Windows 7 to engage emergency hibernation.I've conducted a test over one full discharge cycle using a little PowerShell-script i've found here to log the charge level to a system log every 3-4 seconds. The system hibernated three times, at 61%, 50% and 20%. On all three occasions there was only one entry with an obviously wrong reported charge level of 3 or 4% and subsequent entries (even prior to the hibernation) again showing the correct current charge level. Lenovo phone support told me that this had to be a software problem and to update the lenovo drivers (were already up to date), NOT to update the bios (why?) and if that didn't help: To reinstall windows. Really? My questions to the forum:Does this sound like a software problem to you? What would you do in my place? Thanks, Somnolik PS: I've also recorded charge levels running off a LinuxMint live DVD via sysfs with Intel graphics only - strangely enough, there were no notches in the charge levels there.

Answer:W520 random hibernation

I had the same issue, 'solved' by turning off the emergency hibernate feature. I suspect it's Lenovo's software problem.

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Question: w520 random reboot

I just had my w520 for about a week, and it has been 4 random reboots already. the first reboot occured when I was watching some flash video, and second one occured when I was running 3dmark 11, and the last two occured when I was watching movie. There is no bluescreen. the machine just suddenly turned off, and reboot. I think the problem is something to do with the video card, but I don't know the exact reason. The machine is running windows 7 x64 with 12GB ram. GPU is quadro 1000m. All the drivers are current, and bois is 1.26. any comments? 

Answer:w520 random reboot

You are not the only one... A couple threads (and there are others as well): http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/w520-system-hang-not-BSOD/m-p/492959#M17318 http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/W520-shuts-off-intermittently-no-BSOD-or-shut-... Do let us know if you solve the problem! -Todd

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Hi.  System: T430S (Model 2352/CTO) with Ultrabay Battery (P/N 45N1041) Symtom: Battery doesn't appear to exist (doesn't register as a battery; can't see it in any Windows or Lenovo settings or utilities) Help Needed:  I don't know if I should buy a new battery becuase I don't know if it failed OR if the Ultrabay connection/connector failed (i.e., it seems weird, that even if the battery had zero power that the O/S or Lenovo apps couldn't even see it...).  Is there a way to confirm whether the Ultrabay OR the battery failed (without buying a new battery)? Troubleshooting:  I have already...Run Lenovo Diagnostics, Lenovo System Update, Windows UpdateInstalled Lenovo Battery / Power ManagementChecked Bios (to confirm Ultrabay is Enabled)Uninstalled (and system reinstalled) MSFT AC Adapter and ACPI Control Method devices (using Lenovo approach of running on AC, removing batteries, re-boot, remove drivers, turn off, install batteries, boot...)  Many thanks for your time and any advice you have.  

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Does anyone know the part numbers for the ultrabay hdd caddy so I can move the existing 500GB drive into the ultrabay and fit a SSD? Also is there a way of still using the ultrabay DVD drive through a USB caddy/housing?

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I'm working with a w520 (i7 2760QM, 16GB Ram, Samsung SSD 830, Win7 64 bit, bios 1.42). Producing music, I am working a lot with ableton live (live 9, 64bit), I'm in need of quite a lot of cpu. So, I have two problems with my w520.  1. On battery it slows down to 0,8 ghz (which seems to be a known problem, but I can not figure out how to resolve this isse) 2. Lately, even on AC mode, it somehow randomly slows down from a max of 3,1 ghz to 0,8 ghz as well. I cannot work anymore when this happens, everything is way too slow. It happens every 4-5 minutes, when I'm using ableton live 9. I already checked, it doesnt slow down, when the cpu gets hot, it also slows down with lower cpu temperature.  this is absolutely not working for me. I'd need a tool where you could tell the cpu at certain times, to stick with the maximum performance all the time. I'd also like to increase the speed when on battery. I noticed, there are some threads discussing this issue, but there seems to be a different solution for a lot of people.





w520, i7 2760QM, 16GB Ram, Samsung SSD 830, Win7 64 bit, bios 1.42

Answer:W520 "random" CPU slowdown to 0,8 ghz on AC mode

Check out ThrottleStop.  It is available from TechPowerUp. It should allow you to manage your CPU speed a lot better.  For the dropping down to 800 MHz when on AC power, try disabling BD PROCHOT.  That little Intel feature has created a lot of nightmares for users. Also make sure you are using the Windows High Performance profile with the Minimum processor state set to 100%.

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Hi there, New to the forum, hello! I recently bought a Y500 laptop from Lenovo Canada. I was satisfied with the performance but wanted a boost. I started looking for the removable ultrabay graphics card (GN36) on the Canadian website. I couldn't find it but over the next week or so, all vendors seemed to be missing this graphics card. I called into Lenovo support and was told that they couldn't find the product on the system as well. They said they'd call me if there were any updates...but for now it seems like the product is discontinued. Anyone have any luck getting a hold of one of these? I'd love to run them both together in SLI but if Lenovo has decided to discontinue this...the ultrabay option has lost a lot of interest for me.

Answer:Y500 Ultrabay Removable Ultrabay graphics discontinued?

My understanding is the Y400 version GN35 is exactly the same. If anyone knows it's not please tell me so I stop spreading this rumor... :-)http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/catalog.workflow:item.detail?...

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I've recently bought the Y500 with the dual graphics cards, and I need to obtain a CD/DVD drive. I saw on this post -> http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Y500-Ultrabay/td-p/1155205 that both parts may be interchangeable. Currently, the Y500 part is not available on the Lenovo store (that I can find), but the Y400's is. Does anyone know from first-hand experience if  them being interchangeable is correct? I'd rather buy from Lenovo then find the Y500 model elsewhere.

Answer:Are the Y500 CD/DVD Ultrabay and Y400 CD/DVD Ultrabay parts interchangeable?

If anyone knows the answer, it would be greatly appreciated.

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Hi!I began to notice, that there are some bugs, glitches, random freezes when using an integrated graphics card(Intel HD 3000). It happens many times a day. Sometimes the screen even turns off completely and i have to wait until it will lights up(sometimes i have to reboot the machine). It may appear even during booting, when windows logo comes up. When the screen turns on, it shows the message: "display driver stopped responding and has recovered".I have already reinstalled latest display drivers, both Intel and Nvidia many times, updated the system and so on. It didn't helped at all.Can it be a hardware problem? or this happens only because of the bad video driver ? Will be glad of any help.I have filmed what happens on the screen. You can see it here:  Lenovo W520 freezes . Thanks.

Answer:W520 Win 8.1 HD Graphics 3000 random crashes

Which version of the intel graphics did you install?AFAIK the latest is 9.17.10.4101

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So I've had been having a few problems with my custom PC for a while. Firstly I should probably explain that it has been randomly shutting down with kernal power error 41 - even after I've basically replaced all hardware components. It used to be related to overheating before replacing the components but now it shuts down when its only been on for a minute or so sometimes. I've taken it to a PC repair guy and he couldn't figure out why this keeps happening (he did clean out and reset my PC components and it started happening less often).

Lately my USB keyboard and mouse randomly freeze and don't respond (although they still get power as they are lit up). Usually I can just restart and they're fine again but the last time I went to manually restart the shutdown button wasn't working properly - the screen would go blank then come up frozen exactly as it was. I even turned it off from the power switch and left it for 15 minutes and when i turned it back on it STILL came up frozen as it was... Eventually it restarted after a few tries, no idea why.

Since I have reinstalled windows 7 (to be sure it wasn't a problem with the OS) windows update KB3109103 won't install even when I download it and try and install it manually. I'm pretty sure I also had an issue before reinstalling the OS with some windows updates not installing (360 security always came up with the same security patches from 2014/15 every time i restarted). Also since I reinstalled it, on start up/restart it oc... Read more

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Question: w520 Power Adaptor

My computer was charging fine until I got a ?Consider replacing your battery immediately? notification when the battery was at 8%. My laptop died around 12 minutes after this. As a result of the message, I purchased a new battery ? a non Lenovo battery (specifications below) that the reviews indicated would work well with my system. The battery's specifications are: Item description:9 Cell Battery For LENOVO ThinkPad T420 T510 T520 W510 W520 57Y4185 57Y4186Item number:281015208672  The battery arrived today and seems to work well, in that the machine turns on and is shown to be in a 'good' condition in power settings. However, when I connect the a/c adaptor nothing happens. In fact, there's no indication it's plugged in at all ? no beep, no charging sign, no orange charging light at the back and no charging icon on screen. In power settings, even when the a/c adaptar is plugged in, the battery is said to be discharging. I reinstalled Lenovo's Power Manager and there has been no improvement. Thank you in advance for any advice / insight!













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Answer:w520 Power Adaptor

what if you run the laptop from AC adapter without the battery attached? Also, can you check whether power adapter actually works?

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Hello beautiful folks of the lenovo community.  I am traveling oversees next week to Doha, Qatar where the power outlets are 220V with either the Indian or UK plug head. Will the 520's power brick switch over the voltage, or should I bring my step down converter for good measure? Cheers,Dylan

Answer:W520 Int'l Power Question

The "power brick" should work just fine.

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Starting somewhat recently, my unit is refusing to acknowledge being plugged in without a cold reboot (battery light on back flashes forever) and does not charge. Any idea as to why this might be the case?Also annoying but less "severe" of an issue, power manager says that Battery 1 is running in maximum lifespan mode, but refusing to fully charge my slice battery (Battery 2), which regularly gets mostly discharged (Battery 1 sits at 97% most of the time, not 100%). If I wanted my big battery that I regularly use most or all of to only charge to 80%, I would MANUALLY set it to do so, and manually changing the charge thresholds as suggested elsewhere when maximum lifespan is randomly enabled has done nothing to help.

Answer:Odd W520 Power Issue

Bumping due to nature of primary issue, is a pretty big problem.

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I am wonderng whether is it possible to use less bulky power supply (say 90W instead of 170W) with W520 equipped with quad-core i7? Why does it need such amount of power? Because of discrete graphic card? If yes - is it possible to turn it off and use embedded Intel graphic when you are, say, on business trip and require less heavy equipment?













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Answer:Is it possible to use 90W power supply with W520?

If you search this forum you would have found the answer since this question been asked several times already. It's possible to use the 90w power with the W520 to charge the battery when the computer is off. If you connect the 90w while using the computer the computer will throttle and be much slower and i don't think it will charge the battery when the computer is on. I read that several people successfully used the 135w power with the W520, but even if it's a bit smaller it's heavier than the 170w. The w520 simply need more than 90w.
 
-gan

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I got a brand new Lenove W520 - 4276-37UI put the thing to sleep put it in my backpack. and it wont wake up. Instead it just cycles through the boot process.My laptop also has random reboots.  I have found many other posts on this with no one solving the problem. They come with ideas of changing the bios, or ram.  The laptop is brand new so I sent it back to the lenovo repair shop, and got the message "Nothing is wrong" with it and sent it back. Lenovo what is wrong? Should I just return the computer? 

Answer:W520 "wake from sleep", "random reboot" issue

When did your computer ship? If it was less than 21 days ago, you should consider returning it.  This issue has been outstanding far too long.

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So thinking I might have a power issue somehow here. My otherwise well behaved W520 (4276-37u, i7 @ 2.2ghz, 8GB RAM, Windows 7 Pro) has developed an occasional sudden restart issue. Not preceeded by any warning, no BSOD, nothing in the Event Viewer in any categories at the time of the restart. All drivers, OS updates have been applied and since there's nothing in the Event Viewer after restart I don't think it's a software problem. It only happens when I'm plugged into A/C power using the Lenovo adapter, it has *NOT* ever happened when I am connected to my docking station. It *seems* to happen less frequently when I run off the A/C adapter and don't have the battery installed, but I have had it happen once when the battery wasn't installed either. Could this be a failing power adapter? Loosening power connection where adapter plugs in to back of laptop? Anything user testable / fixable here? Thanks in advance. -- Bass

Answer:W520 random restarts, no BSOD, adapter only (not on dock)

One other thing I forgot to mention, I have installed a CPU temperature app and it never shows the temperature going too high. In fact I've had this happen when just waking the machine up from being suspended, so there's no way it's overheating. All the Lenovo hardware tests are all normal with exception of the advanced GPU stress test which always seems to think the GPU can't take the heat to run the final stress test. -- Bass

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I have 2 pc's bought from the same supplier but a year apart, they are both running windows 7 pro however they have just started randonly rebooting and giving me a BSOD and the only issue i can see are 3 of the same event logs saying the pc rebooted after
a bugcheck and it saved it to c:\windows\memory.dmp however i am having trouble viewing this file?
I eventually managed to install the Windows debugging tools but not having much luck with viewing the file to see what the problm is?
Can anyone assist further please with moving forward to try and find the cause and resolve
thanks

Answer:unable to resolve random reboot BSOD & event id error messages kernel power & bugcheck

 
We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers
were loaded, and what was responsible.  




Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask



Wanikiya and Dyami--Team Zigzag

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Why can't there be a reduced power profile that would allow the 90W adapter to be used while the system is running? I've tried multiple parameters, but the Power Manager keeps complaining that the wrong adapter is attached and will not keep the battery charging while the system load is around 10-15 W. Worse, it seems that the system will not use it at all and the battery keeps discharging! This makes no sense at all.  That load is certainly within the adapter's capability and to keep the battery topped off while on an airplane. Even worse, the battery will not charge even if the system is sleeping!! Only a complete shutdown will allow the battery to charge. The message from Power Manager states: "This AC adapter may not provide enough power for your ThinkPad....." In fact, it is not even permitted to provide any power while the system is powered on! Sounds like there was the intent to allow the adapter to be used, but was not fully implemented?  I thought that BIOS 1.32 would allow for this because of the following statements in the README file: [New functions or enhancements] - Improved system performance when a heavy software was executed with the 65W AC adapter. - Added support for Airplane in-seat power mode of ThinkVantage Power Manager.

Answer:Why can't the W520 run (reduced) on the 90W Power Adapter?

I'm also interested in an answer to this.

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Hello all, So I'm using a Lenovo W520 bought in the states while studying in Berlin. I just arrived, and even though my power converter/adapter handles the change from 230 (or is berlin 220...) to 110, and the brick says it works with 100-240, my power cable brick is buzzing. It's not heating up any more than usual, and the only side effect is the buzzing, but it makes me a little concerned. There doesn't seem to be any mention of buzzing, and most things I've found tend to show that things are ok with lenovo laptops if you use a converter, but I just want to make sure. Any help would be greatly appreciated. Thanks.













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Answer:Power brick for W520 buzzing while in use

Plug the PSU directly into the wall socket (get the adapter plug for Germany). The buzzing is happening because your 220/110 convertor that is not producing sine wave power.

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I've just had my W520 serviced because of a reboot loop and the laptop was sent back with a new (actually, used) motherboard. Since then, the computer intermittently loses power (thinks AC is detached) then gains power (thinks AC is attached) and then continues to do so until I tilt the screen or the whole computer to a certain position. I sent the computer in again and they just replaced the power brick. Of course, since the motherboard was replaced the first time, a new power brick will not fix the issue. On the repair summary sheet I got back from the repair center, it listed no tests that they performed to check the power. The only tests they did were memory tests. What does that have to do with the problem? This is very annoying. I use my computer for class and I can't have it constantly beeping at me because it thinks the power is unplugged and replugged. Having the power switched on and off can't possibly be good for the battery either. EDIT: Even the new power brick they sent me is broken. I can't boot up with the AC adapter attached because I get this message: http://i.imgur.com/V8XA1.jpg This is getting ridiculous;  I have already had to send the machine in twice (within 2 weeks!). Is there anything I can do to get this fixed? Thanks in advance!

Answer:Lenovo W520 bad power connection

From the error, it sounds like you've actually been given the wrong power supply.Does it say 170W on the bottom?

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I just received a new ThinkPad W520 to replace my W510 and notice that I cannot power on with the fingerprint reader. My W510 fingerprint led is green when I open the lid and not lit on the W520. I can logon to Windows using the fingerprint reader on the W520 but I have to power on using the power button. I have compared settings between both ThinkPads and they appear to be the same. I have installed all of the latest drivers and software for the W520, including the latest BIOS. Any help would be appreciated.





W540 20BG0014US |32GB Kingston RAM | 512GB Samsung 840 Pro SSD | Intel 320 600GB SSD (UltraBay) | 1920x1080









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Answer:W520 Power on by fingerprint reader

You have to install Thinkvantage Fingerprint Software and go to settings. There you can set fingerprint power-on in the section Power-on security.





Lenovo Premium Business PartnerX1 Carbon Touch | i7-3667U | 8Gb | 256Gb | HD 4000 | 14HD+ | WWAN | W8.1 Pro RTM x64 |

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Hi,    Can anyone please give me an official answer about whether I can use an older 65W or 90W Lenovo power supply with my new W520?  I have a few old power supplies and it would be nice to be able to use one of those at home, and keep the 170W brick for my office.      Many thanks for any help you can offer. Frank. 

Answer:Can I use older 65W or 90W power supplies with W520?

no you can't, your laptop would throttle back.

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Hi all, I wonder if anyone can help me out.  I have a W520 that's been into repair twice for the same problem and still came back with the same problem.  The computer will often not start, on battery or AC.  On battery, there is simply no response and on AC, the Green power light is on, but flashing.  Resets did nothing.  Also, the computer decided this morning to work on it's own.  I woke up and found the computer had started itself and was running on battery power only.  I hadn't touched the computer for 2 days.  Lenovo replaced the mother board on each repair, but this has not fixed the problem.  Any ideas on what may be wrong that will help me when I talk to Lenovo again would be very appreciated. Thanks,Jon

Answer:W520 Frustrating Power Issues

hey jkidd,with regards to this, I would recommend that when you contact the support team; do refer to the two previous service numbers from the last repair just in case you do not get a representative that is familiar with your case.





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For the past week I have had power problems with my laptop. Last week my laptop would not turn on. When I plugged it in and turned it on it said it was at 0% and it would not charge. So I went to my school to see what the problem is and they said it was a battery problem and gave me a new battery. But when I got home to charge it, it wouldn't charge and would only stay at 6% but then when I unplug it the whole computer turns off. I have no idea what the problem is, can somebody help me?

Answer:Power Problems with W520 Laptop

hi PeterCiampi,
 
Thanks for posting and welcome to the community. After reading through your post you may want to consider updating your BIOS. Based on the Change Summary, there is an update on the incorrect reading of the battery gauge that could be causing your effect. You can download the BIOS from the link below.
 
http://support.lenovo.com/en_MY/downloads/detail.page?DocID=DS018884
 
 
Do let me know how it goes,
 
regards
 
 

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Hi, since a while now, I noticed that the Power manager (currently using 6.34) activates the discrete GPU, and thus it's impossible to monitor wattages since they basically double as soon as the discrete GPU is activated. I know this worked properly a while back. Any idea what could cause this? I'm running the latest Optimus driver with the latest NVidia Quadro driver added on top...













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Answer:W520 Power Manager uses discrete GPU

Nobody?Couldn't somebody please verify?Steps:- activate Nvidia GPU activity icon in Nvidia settings- make sure GPU is off (icon grey)- start power manager -> icon will become colored!I have the lastest grpahics drivers from the lenovo site and Power manager 6.32.

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Recently had the charger catastrophically fail on my W520. The computer worked fine for a couple days after the incident, and then I let it charge for a full day on the 'genuine' replacement charger from Amazon. Came home that day to find the W520 completely powered off. Tried turning it on and while the power stays on, there is no activity after that. The screen never comes on, and there is no HDD activity after the first couple seconds. Caps lock light doesn't respond, but it does flash when I initially push the power button. Fan stays on and it's definitely generating heat. Anybody have an idea of what I might have fried? I would lean toward the LCD but since the computer can't boot I'm thinking it might be something worse. It doesn't respond when plugged in to an external display and definitely never gets far enough to boot in to the OS and show up on the network.

Answer:W520 - No power to LCD, doesn't boot.

Also tried the most obvious - remove battery, AC adapter, move memory around to isolate a module or bay but came up with nothing.

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I use the fingerprint reader for boot, hard drive password and Windows logon. I've noticed an issue recently where the fingerprint reader will not recognize my swipe when the computer is on AC power. If the laptop is on AC power, the fingerprint screen will come up at boot or reboot as expected, but each swipe will fail, until I'm locked out after three attempts. If I unplug the laptop, the very next swipe will work. I don't have to power down the laptop for this to work - it can fail once while I'm on AC, I can pull the plug, and the very next swipe will work. Same thing happens when I reach the Windows login screen.  The software starts as expected but I get the message 'Bad Quality' for every swipe until I unplug the computer. The LEDs work, green and amber. I've cleaned it several times. I've tried four different fingers and enrolled more fingers. On occassion it will go through on AC power, but it's very rare - maybe 1 out of 25. On battery power it almost never misses. I'm using the latest BIOS just released and fingerprint software 5.9.5. It's a 427637U. Any ideas are appreciated.

Answer:W520 Fingerprint Reader on AC power

After erasing all fingerprints data in the BIOS, uninstalling the reader software and driver in Windows, and removing all BIOS and HDD passwords, I reinstalled everything and re-added my fingerprints. It now seems to be working fine.

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The 170W adapter provided with the W520 is excessively large and heavy, and draws too much power from seat power outlets or car ligher jacks.I have been using a W510 with a 90W travel adapter for over a year with no issues. I ran it in power optimized mode, and there was never a problem. I just recieved a W520, and it appears to be unable to use any of the 90W adapters power. Here's how I determined that: In the power manager battery tab, it displays the real-time battery output. In the power source optimized mode with the screen dimmed slightly, it reports about 12W of power draw from the battery with the system relatively idle.  If I plug in the 90W adapter, a message appears above saying the adapter may not have enough power, but the battery drain does not change. It remains at about 12W.  Unplug the adapter, and the warning goes away, but it still does not change the power drain. It appears that the system is drawing 12W from the battery when 90W is available on the power connector.  While running and connected to the 90W adapter, the batteyr symbol is display, and time remaining steadily drops indicating it is really using the battery. What am I missing here? This seems crazy to drain the battery when adequate power for the current mode of operation is available from the adapter. Of course, if there is a surge in activity and the power drain exceeds the adapter's capacity, then in that case it would be necessary to use the battery to ma... Read more

Answer:W520 not using any of 90W power adapter output

The 90W is only good for charging the machine overnight while the W520 is turned off. 

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I just updated my w520 to bios 1.39, and am having some power issues. Immediately after the update, when the machine rebooted, I got a warning from the bios that my power supply was not rated for this machine (or something like that, I don't recall the exact wording). This was with the w520 docked, using the 170W power supply that came with the dock.  I've rebooted a few times, and the warning hasn't reappeared, but I still have another issue.. After I sleep/undock and work undocked for a while, when I return the w520 to the dock and wake it up, it does not recognize that it is connected to ac power. the screen stays dimmes and the battery indicator does not show the little ac plug symbol. If I unplug the power supply from the dock and reconnect it, the w520 beeps, the screen brightens and the ac plug icon shows up on the battery indicator. Is anyone else with the w520 dock seeing power issues with the new bios update?  





____________________________________________________w520 4270CTO, i7-2760QM2 1920x1080 FHD, 16 GB RAM, 1000M NVIDIA GPU, 2nd HDD Adapter, Docking station

Answer:w520 bios 1.39 power issues

Did you update to BIOS 1.39 or BIOS 1.39-1.35?

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Hi, I have a ThinkPad W520 (ThinkVantage Toolbox shows the Product as 4270CTO). About 18months old.  Have been using the USB3 ports (direct, not via an external hub) to mount TrueCrypt encrypted external HDDs (Seagate GoFlex USB3.0 Slim/Ultraportable).   Worked well for 15 months or so.  Last couple of months the USB ports have become unstable - dismounting the external drives randomly and then Windows pops up that irritating "You need to format the disk in drive G: before you can use it" window.  Sometimes that happens two or three times in rapid succession for the same drive, over a 4 to 10 second period.  Occassionally that's followed by a message in the system tray to the effect that the USB3 port has fallen back to USB2 (a message along the lines of "this drive could perform better if plugged into a USB3 port"). It's causing havoc with the encrypted filesystems - when I remount them I get a Windows prompt to scan and fix the filesystem due to the bad dismount. Any ideas? Regards,JD

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does anyone know how to repair the DC power port? I have the part being shipped. I know how to remove the keyboard and pop off the face of the laptop. what next?

Answer:w520: How do I replace / repair the DC power jack?

Best thing is to follow the HMM (Hardware Maintenance Manual), which you can download from here: click me!
 
I think the next step is to remove the LCD assembly (chapter 9 -1170), then you will see the DC power jack on the top left, close to the fan.
 
-
 
 

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Hi all,I don't know if I am the only one complaining about this, did not found other post about it. Why is the AC adapter now have 2 prong on the, use to be, round connector.I can no more grab the cable and shove-it in, I need to look at it and find the perfect alignment!?!?!After all, it is only 2 circular contacts I know this is really minor, but it is bugging me and I had to share. Else that, nice to see that it come with Chrome installed on it.













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Answer:W520 power supply shape, why is it no more round?

Huh? Not sure what you mean...

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Installed Windows 8, plus some drivers provided by Lenovo.Noticed pc would go to sleep during ideleness regardless of W8 power management settings.Narrowed it down to the Lenovo Power Management driver.Uninstalled the Lenovo Power Management driver, everything worked fine, but after some time the issue would  reemerge and I could see in Programs & Features that lenovo power mangement driver was still present....How do either delete the lenovo power management driver permanetely or how do I stop my computer from going  to sleep during idleness when it is plugged in?

Answer:W520, W8 always goes to sleep -> Lenovo Power Management

Hi, Unknown-Guy
 
Has the program fully reinstalled itself? Can you use it as is intended? Or are there just entries in Programs and Features for it?
 
Thanks in advance,
Adam





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Ok, so my w520 boots up when the adapter is connected. if i remove the adapter and keep the battery on, it boots. but if i remove the adapter and battery and then put the battery back on, it wont boot. but after that, if i add the adapter, it revives itself. what is the problem? because i find it annoying if i remove the the battery, the machine wont work anymore and then i  have to get my adapter to revive it heres some information. i spilt water on the keyboard and then wiped it clean but made a mistake and turn it back on thinking it was fine and left the battery in. (there was no adapter at the time) the machine shutdown after a while so i left it off. but i left the battery inside. i spent a day drying it and it ran normal. this is the first probelm ive encountered sincealso, ive dropped my laptop a few times, i was wondering if it was the cause of it randomly shutting down (before water incident) when i picked up the laptop, it would just turn off. sometimes if i put it to sleep and carry it around, it wont resume again. all this happens even when adapter is connectedalsowhen i connect the adapter after the machine isnt able to boot, the battery light flashes a few times before the light turns off. what does that mean so is the motherboard damaged? and about the battery boot problem, is it something inside that damaged or is it the battery?













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Answer:Cannot boot w520 when on battery after removing power

From my experience with W series machines, I would say something must have shorted out when you spilled water on the machine. Although a drop is also capable of destroying an internal component. Honestly this seems like a hardware issue and very difficult to debug online, I would just file a warranty claim. From my experience with Lenovo Warranty they are very prompt and they will probably end up swapping your board if anything. Also, if you have the finger print reader enabled, try to power-on the machine using the finger print reader (Option is in BIOS and Windows) and see if that works, it could just be when you spilled water on the keyboard you ruined the power button and its no longer working properly?. Could just require a keyboard swap. (Takes 2 minutes to do it). Let us know.

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In another thread about using the 90W AC adaptor with a W520, it was stated that something called Airplane Mode was coming to Power Manager.  What is Airplane Mode?  It sounds very interesting. Can we get more information?

Answer:W520 Power Manager "Airplane Mode"

I've never used a laptop on an airplane or used an AC outlet on an airplane. What are the limitations for these outlets? Are they limited to 90V?

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I just had my W520 power adaptor cable literally burst into flame. I don't kow whether I'm more shocked by the fire or the customer support I have received thereafter. Technical support hung up on me after stating that the item has been out of warranty for 3 years. Thankfully, my other electronics of 3 years and older have managed to avoid going up in flames... I would appreciate being contacted by Lenovo support or anyone that has ideas of how I can escalate the issue. Stan

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At home, I am using a Docking station (ThinkPad Mini Dock Series 3) which has a different power demand than the W520. The docking station works properly but does NOT charge the laptop. So, I plugged in a spare charger-plug directly into the laptop but it will not charge. My logical guess is that the docking power plug is over-riding the laptop plug. Is there a way around this so that I won't lose power while working from home using the docking station?

Answer:Lenovo W520 Docking Power Supply

I was recommended to purchase 135Watt charger for the dock station. I received it last night and when I went to dock my laptop, I started smelling something burning. THe laptop won't boot up. The fingerprint reader, microphone and CapLok keys are lit but it will not boot.

Anyone?

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First off Im an IT guy with over 25 years in the field. I have setup and run Laptop Service centers. As well as working on every platform from IBM Mainframes to Linux boxes. Throughout my IT careare I have allways got my senior managers IBM think pads. Even when the company had a policy not buy IBM or Lenoovo. I would break and bend rules to get them an IBM or Lenovo.In 2013 after having owned pretty much every budget laptop on the market. I could finally afford to buy myself a good laptop. Without a doubt it had to be a Lenovo. At the time the W520 was the best workstation class laptop on the market. So I picked up one while in the USA. 4270CTOPicked up a Samsung SSD and upgraded my ram to 16 GB. 4x4 GB.The unit worked like a dream. And I enjoyed using it and showing it off. A week after the limited 1 year warranty ended. It started to act up. First it would not wake from sleep. I would have to pull the plug and the bat and then it would power up. Next stage even pulling the bat and the power would not fix the problem.Then I read somewhere that W520 owners where being asked to remove the power and bat. And then hold the power button down for 30 seconds. Then to press it 25 times. This worked for a few months. Then even this stoped working. Now my last resort is pull the CMOS bat. And do the complete press the power button circus to get it to boot.I fail to see how a company like Lenovo can have an issue like this. If you goog... Read more

Answer:Dead W520 wont power on without circus.

Is any device putting out a message in the event viewer when you try to sleep?

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Hey guys, Another issue with my 4282-W17... I've activated the option to power-on my w520 wit my fingerprint and activated the led at the sensor as well.  This works fine when I'm shutting down my w520 => power is off but led at sensor is lightning => finger swipe => w520 starts! BUT:When W520 has no power (no AC and no battery) and I plug in the AC the led is lightning for 1 second and then goes off => no activation via finger-swipe possible.  Would be great if you fix this in the nex BIOS release as this whole really nice feature isn't worth much if it's not working when replug the w520... ThanxSoko 





W520 (4282-W17 i7-2820QM 32GB 2xSSD 1TB)| T62p | T41p

Answer:Power-On with fingerprint doesn't work for W520

Are you saying the only problem is when there is no battery in the system?  Because that's the only way I could reproduce this.

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So here is what I have done (we are running Windows 7 x64) 1) Updated the power manager to - 6.542) Updated the power management driver to - 1.663) Updated the Rapid Storage Drivers to - 12.6.0.10334) Updated the bios to - 1.415) Updated the chipset to - 9.3.0.1021 From my research, there should be a setting in the Power Manager for turning the drive on and off and I am still not seeing it. HELP ME!?!?

Answer:Lenovo w520 - Optical drive power off

Power Manager > Advanced > System setting > Automatic optical drive power off: Ted

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