Computer Support Forum

Lack of X230 information on Lenovo Support, where's my old support?

Question: Lack of X230 information on Lenovo Support, where's my old support?

So I am sitting here on my MacBook Pro which in my opinion does not have any wireless issues whatsoever, it works. I still own this ThinkPad with a garbage wireless card, and I feasted my eyes on an Intel 7260 but lo and behold, it isn't on the whitelist! Scouring eBay and Amazon I did find a FRU, but would the number of that FRU be the same on the Hardware list? Lets see, well I cannot even find it. All I get are Page Not Found errors which to me is a hilarious joke of Lenovo's support. What does this mean for me? Is my X230 at a very very unnecessary end of life? Should I like, fork out £1400 for an "upgraded" model that probably won't fix most of my problems? My problems is money and saving money. Should i now look elsewhere? No, because I'd rather keep my money to actually FIX my current laptop's problems (the N2200 is a garbage card and would like to replace it with something that's up to date to todays technology but that isn't happening by the sounds of it) I am frustrated with my current laptop's problems and it's having a large effect on my studies. And possibly you can also lose customers by inadequate non-existent support and failure to give us the freedom to actually let us upgrade for those who do. For those who don't, more like.





______________________________________________________Owner of: ThinkPad SL510, X131e, X230 (not fond of)Other systems: MSI GT640, Sony Vaio PCG 709K, Dell Latitude D430,









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Preferred Solution: Lack of X230 information on Lenovo Support, where's my old support?

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Answer: Lack of X230 information on Lenovo Support, where's my old support?

GLaDOSPulse wrote:

All I get are Page Not Found errors which to me is a hilarious joke of Lenovo's support.


Seems to work for me...

System service parts: click here!
X230 FRU: click me!

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Greetings! I would to ask more attention for Driver Support!I'm not entirely satisfied with driver support although the product is good thats why i did choose Lenovo. I know this is not the newest series by Lenovo but still you should support. (other series as well)The latest Video, audio driver is from 2013! So this is the way where Lenovo must be improve to satisfy product users! Regards,Robert

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Is Lenovo going to fix camera support in Thinkpad T410 with Windows 8? When will be Lenovo Settings Metro application available for T410?Lenovo is working on it for so looooooooong...... Regards,Wojtek

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NEVER buy a Lenovo  I just bought a brand new Flex laptop from the Microsoft Store.  A MAJOR PROBLEM for those who use the touchpad.  It doesn't allow the user to turn off the drag in the mouse buttons (only).  When I use the touch pad, i move the cursor (for example to select a radial button).  However when I go to click on the left or right mouse buttons on the touch pad it's so sensitive to movement that it moves the curosor away from the radial button. There should be a way to map the touch pad.  Lenovo blames the software and the touchpad company.  Yet they chose this touchpad.  I need support from one company.  They sent me to talk with the touchpad company.  Sorry.  It's your Laptop Lenovo.  To add to Lenovo's problem, their support is in India and it is almost impossible to understand the support person or their supervisor.  

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Hello, I recently purchased x230 with Windows 8.I installed Ubuntu 12.0 (attempting to dual boot).  Unfortuantely, Windows 8 is no longer accessible(UEFI error comes up on boot), the restore partition is also corrup ("required partition cannot be found").I attempted to install win 8 PRO that I purchased from scratch.  It failes because the Windows 8 key embedded into the EFI doesn't match the new Windows 8 PRO that I have on DVD. I chatted with Lenovo support, asking to purchase restore DVDs for my laptop - I was told that it's not possible (after going thorugh a couple of people and wasting 1.5 hours on chat_ Please provide some support as it is unacceptable that I cannot install clean version of WIndows 8 and the restore disks are not available from Lenovo. Thank You. 

Answer:Lenovo support - options for recovering Windows 8 on new X230

Unfortunately, win 8 doesn't support dual boot in native or not tweaked mode.Try this tool:http://support.lenovo.com/en_US/diagnose-and-fix/detail.page?LegacyDocID=LENV-DIAGS#uefi

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I recently upgraded the system, earlier my memtest.exe was not working and "Support Information" in the System Properties was showing oem logo and support links with around the world support phone numbers. But after the upgrade my memtest.exe started working but the "Support Information" in the System Properties is not showing the desired help files anymore.
 
Link to image
 
Is there any way to fix it, I found the OEM support files in the C:\Windows\Help but "Support Information" in the System Properties is not indexed to it. Any way to edit the Help page that is presently poping up...? I request community advisor experts to look into this matter...
 
Moderator note: images totalling more than 50k converted to links per forum rules:  Lenovo Community Participation Rules
 





" When I think I can, then I mean I can "

Answer:Lenovo "Support Information" in the System Properties not showing OEM Help files

HiYou can have a look at this link which tells how to edit the oem info in windows 7 by editing the registry. Please do this on your own risk.http://www.techrepublic.com/blog/helpdesk/change-the-oem-information-in-the-windows-system-propertie...By the way, what did it show before upgrading?Regards





Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)If you think a post helped you, then you can give Kudos to the post by pressing the Star on the left of the post. If you think a post solved your problem, then mark it as a solution so that others having the same problem can refer to it.

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Does lenovo has a plan to support  intel ac 7260 for yoga 2 13? I have read this thread.https://forums.lenovo.com/t5/Lenovo-Edge-Yoga-Flex-Laptops/Yoga-2-13-Wireless-Card-Unauthorized-Mess...Current bios(v1.15) is still not support. And Where is old bios version link about V1.09?It seems can support Lenovo-branded  ac 7260 netcard.    

Answer:Does lenovo has a plan to support intel ac 7260 for yoga 2 13? Current bios(v1.15) is not support.

Dear Web32
 
Welcome in lenovo community
 
The only supported card on this model is Intel 7260 2x2, 802.11 BGN .and the applicable BIOS version is 96CN29WW (V1.15)
 
Can you please explain more what is the issue with your Wifi 
 
Thanks
Alaa
 





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 I bought TPS230U in may2013, and one monthe ago, the laptop just turned off by itself and wont turn on anymore. I had tried troubleshoop refresh and resetting options but it doesnt work.
My warranty certificate is still valid for itnernational support (now I live in  Brazil), so that, I called Brazil“s support (My laptop ID is: Type 3347 2GU S/N xxxxxxx 13/02.
At the first time I contacted by phone, the attendant asked me to (once again) turn off the laptop  and call back again. Well, I did it, adn (of course) it didnt work. So I called once again. The second the new clerk said I should buy a cd or dvd ( which could not be via USB stick ) , download from other computer and copy  an image file  that lenovo would understand the problem . I explained that I had not cd to record that moment. But he was very rude, and told me that it the  support goes to my house and concludes that there is a software problem and not hardwa, I was supposed to pay for the visit. So, I went to a store and bought a recordable CD , recorded the ISO file and got home to insert it into the laptop and....for my surprise,  my laptop doenst have any  entry for CD ! I feel that lenovo has been really disrespectfull with me and all I want is to have a simple support to my laptop, but I still couldnt have. Pleaase let me know how can I solve this problem before my waranty term expires!!! 
 
Moderator Note; s/n edited for member's own protection
 

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Question: Lack of HP Support

I have had so much stress after buying a brand new HP 250 G4 notebook! I've only had it a couple of months but since the start there have been browser and sound issues. Wish I'd got my  money back! I've spent hours on the phone to many HP customer support reps who have tried to fix the issues. I've even had my notebook sent off for repairs. When it was returned to me the sound issues had not been resolved despite the speakers having been replaced. I called HP again who then got me to install new drives. Issue still not fixed. My case has been kept open and I've not heard from any HP rep for a week. I know I'll have to call them! I'm fed-up and wouldn't recomment HP to anyone! Anyone else have any advice on how to get some decent support. My issue has been going on for two months! I'm based in the UK!

Answer:Lack of HP Support

@Regent

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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about a year ago i bought an HP dv6605us laptop.

i wasnt sold on vista so i un-installed it and put xp on.

found enough drivers to make it function but its not enough now. i need something that'll let me use the video out.

just incase i figured i'd leave the Vista recovery partition still on the computer.

i boot up the pc, hit f11 for system recovery....nothing.

is it not possible to "recover" vista through xp? its probably a stupid question lol.

i know this is the only place i'd find the best answers. thanks guys.
 

Answer:fed up with hp's lack of xp support

platonjk said:


is it not possible to "recover" vista through xp? its probably a stupid question lol.

i know this is the only place i'd find the best answers. thanks guys.Click to expand...

I found a possible answer for you on the HP web site.

http://forums13.itrc.hp.com/service...47627+1228402971074+28353475&threadId=1186994
 

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Question: HP lack of support

I have a x360 it scrashed, worked for hours online with teck and them they said we will send you a box i got it the next bad now i have been over a week for a return shipping lable that i was told would be in the box call after call goes no were, this is the same proble i account with my HP840 that was found to have the wrong parts and hard drive when i sent it to a purervisor and he looked inot, i sent the hp840 back to the factory twicw and it came back worst that when i sent it of, HP has a very bad QC/QP dept that need to have everyone of them ran off. even this new x360 has had problems straight out of the box, its time to close the door on HP as i have given them every change and move on th dell or something elese, I know how a computer works and can or may just build my own with American made parts

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I cannot get any answers from the support or accounts from this compnay. Are they going out of business? Anyone know? I heard the German mother compnay was fed up of funding a loser but do not know if this is still on-going?

Answer:1 & 1 lack of support

...signed up for their home web hosting package, and have found everything ok so far, but time will tell. Haven't heard any rumours about the parent co!

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Hi Does anyone know how to contact Gigabyte support in the UK. I am having trouble with my PC not booting and although I have their contact details which come straight out of the mobo manual, they are proving elusive. This is whats in the book:G.B.T. TECH. CO. LTD. ? Tel: 44-1908-362700 ? Fax: 44-1908-362709 ? E-mail:[email protected] ? WEB Address: click here I Have tried filling in their query form online but it it either does not submit properly or they don't bother to reply. I have tried the email address above, no response!and the telephone number takes you to Telewest... Weird.Can anyone help, has anyone had any luck lately with contacting Gigabyte support?. Helppp!

Answer:Gigabyte lack of support

If you ring 01908 362700 that is the GBT Office, I've just tried it.The 44 bit is the international number for dialing from outside the UK

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Has anyone had problems with the Lenovo Warranty not being honored? I sent my laptop to the Depot (USA) and they kept my laptop for 3 weeks and sent it back without repairing it.  The symptom was the laptop was overheating and shutting off. I have only owned the laptop since January, and the overheating started in April/May, i initially thought it was a 64-bit driver problem.  After sending it to the depot, they claim the following 1 - They claimed something had been spilled on the laptop, voiding the warranty2 - They were going to charge me $950 to repair3 - For my money they would not send back the replaced parts so I could verify what had happened I wanted the parts back so I could  a) see if a spill had occurred b) see if someone at a work site had sabotaged it. They sent my laptop back withyout answering any of my questions.  Starting to wonder if the warranty is worth diddly. Model is 4062-4JU.













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Answer:Lack Of Warranty Support

if the depot claims spill damage, they are suppose to contact IBM service and give photographic evidences, which you can request to be sent to your email.

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I have Kaspersky running on my PC but it let in some malware that required a complete disk reformat and reload of all software. I folowed Kaspersky's advice for thi9s situation but it won't accept the access code. They have ignored 4 emails for help.Anybody with ideas? Maybe I have to cut my losses and use different protection.

Answer:Kaspersky - lack of support

Try the Forum click here

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Ever since I got my new pc I have been attempting to contact MS Support in the UK to answer a very simple problem.

I bought Windows Media Center from Arvato GmbH in Germany. Their email address is none functional. When I bought it it fitted into the pc great, then my pc broke.

I have a new pc and nobody seems to want to help. I called the UK support number to be told that the number has changed to a 'less expensive' number - so I dialed that. After the usual robitic responses I actually reached a human being, although speaking a barely distinguishable accent. I told her the full history. 'Now let me get this straight, you have Windows 8.1'? 'Yes' I said 'but the problem is Media Center product key not working in Add Features in 8.1 - I have paid for a product that I cannot download.'

*click* nobody on line

After several attempts to call them back, I got a phone ringing somewhere, and ringing, and ringing - you get the picture? Then another robot told me there is an error *click*

After another few attempts I gave up.

If Apple Macs were not so damn expensive I would stick MS where the sun does not shine.

Edit: Wow! finally got to 'speak' to MS via social media software. Gave them the details, we shall see ........

Answer:Microsoft - Lack of Support

I purchased windows 8 pro and media center retail product keys when 8 first came out..
I recently re-used both key numbers to install on a NEW computer. this is allowed with retail keys, but it is limited in time frame.. You can not do this with oem keys... First disconnect from your internet connection, input the key, activate via phone.. had to do it for the pro key and then again for media center

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I'm curious who has had enough problems with the lack of 64 bit software support that they are considering going with the 32 bit version when Windows 7 is released in the Fall.

Personally, the lack of a Cisco VPN client, some poor software support, and a few driver issues, is really making me reconsider going with 64. Then again, I have not tried out the XP virtualization.

Answer:64 bit software support (or lack of)

Not me. I've got all the driver support I need to productively use x64. The only shortfall I see, for me, is the last of Flash for 64-bit. For that I just use 32-bit Firefox.

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I am returning the Dell described below. Decided to do that on or about Sept.23 and I began applying to Dell for their RMA number. The timing of my ordering and then receiving the Dell was an almost impossible time. I am blessed with the C.O.P.D. disease and a head cold began to make it's presence known---and how it did!! Still have it and you never want the combination of these two "killers" to hit you together. I began to have my anxiety depleted when I could not get in touch with Dell; or rather no contact with any sympathetic soul and in fact, it was pretty much just the opposite. Support in India is strictly for no one. Well, they got my Scotch/Irish anger burning and I didn't give up---it was like not being able to contact anyone at Dell Support. I really and truly felt helpless; it was like no one was home.
Dell kept saying that I had 21 days to return the computer and I had among the several items in the computer box this one page of printed info with Dell logo in several places so I scanned it and sent it attached to one of my many emails to anyone at Dell I could find a name for. Today, I got my answer. Who ever approved it said he(?) was making an exception and gave his approval. Don't really see how an exception was made when the "letter" I scanned and sent to them clearly said 30 days and in which I was well within the boundary. I did threaten Dell with letting PCMag and Smart Computing know about their lack of support and commu... Read more

Answer:Dell and their lack of support

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I have been trying several times over the past few week to get a response from Auslogics using their web based form (the only way I can find of contacting them) and have had no response whatsoever from this. This is concerning a registered version of BoostSpeed. Has anyone found a way of getting a response from them?

Answer:Auslogics Technical Support (or the lack of it)

What problem are you having with it? I assume that you have looked at the FAQs http://www.auslogics.com/en/faq.php?...ed/product.faq

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In May of 2011, I purchased a ThinkPad for my son to take to college.  With it, we paid extra for a warranty that we thought would ensure that he would be taken care of, if any problems with the computer came up.  In November, the computer ceased working and after three weeks of calling and waiting (and much frustration), a technician finally came out and made a repair.  Unfortunately, after one day, the computer once again ceased to work.  This time, it was not even possible to run the diagnostics because the computer would not even boot up.  Again, I placed a phone call to the customer support number, hoping to have a resolution before finals started.  A case number was assigned and I was given the name of the "Escalation Specialist" who I was told would be calling me in 24-48 hours. While I tried to be patient, there was no call and so after almost a week, I tried calling the Escalation Specialist.  Instead of reaching him, I was greeted with a message that his voice mailbox was full, so I could not leave a message.  The recording said that I could be transferred to an operator if I pressed the # sign, but when I did that, I was told that this was not an option available to me.  When I called customer support/service back to let them know this, I was told that I should stop calling because each time I called, I was being moved down in the list of people to receive return calls.   Wow!  is this what customer service has... Read more

Answer:Lack of customer service/support

hey UnhappywithLeno,welcome to the forums and apologies on what had happened.could you pm to me the following :Name:Country:Mobile:Email:MTM [machine type model]:(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)Serial Number (S/N):Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :Troubleshooting Taken : (if any)





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Has anyone had problems with the Lenovo Warranty not being honored? I sent my laptop to the Depot (USA) and they kept my laptop for 3 weeks and sent it back without repairing it.  The symptom was the laptop was overheating and shutting off. I have only owned the laptop since January, and the overheating started in April/May, i initially thought it was a 64-bit driver problem.  After sending it to the depot, they claim the following 1 - They claimed something had been spilled on the laptop, voiding the warranty2 - They were going to charge me $950 to repair3 - For my money they would not send back the replaced parts, nor would they tell me if the parts were refurbished or new. I wanted the parts back so I could  a) see if a spill had occurred b) see if someone ast a customer site had sabotaged it. They sent my laptop back withyout answering any of my questions.  Starting to wonder if the warranty is worth diddly. Model is 4062-4JU.

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Can anyone tell me how to get Kaspersky to react and give support. I reported a problem 2 months ago, Kaspersky have taken on average 7 days to respond to each e-mail when they ask me to carry out various test. I am now no further forward and KIS is letting Malware in. Has anyone found a clever way to put the proverbial boot in? It is sad that their support is so slow when they get such an accolade for their IS package from PC Advisor.

Answer:Kaspersky Tech Support or lack of

No Security program can stop everything that is why you need good back up the likes of Malwarebytes or Superantispyware.Are they false positives or genuine malware infections.

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I bought a PC from Watford Electronics last July, and emailed them to ask about a problem with Windows XP. No reply, so I emailed Microsoft in the USA and they replied: ?Thank you for contacting Microsoft Customer Service. If you are using Windows XP and it was purchased outside of North America, your best resource for assistance is the Microsoft subsidiary in United Kingdom. There are significant programming differences between North American and localized versions of software. You will be best assisted by the subsidiary that specializes in your specific version.?So I emailed Microsoft UK, and their response was that because the software is OEM (original equipment manufacturer) then support is provided by the manufacturer.Two more emails to Watford Electronics, with no response. I have just found the email address for the managing director, Shiraz Jessa, so will try him.

Answer:Support (lack of) for Windows XP Home

What is the problem, maybe we can sort it on here?

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Right after i installed the 64 bit version, i assumed that chrome already had such a version released, but after a closer inspection i realised it was still a 32 bit one. After looking further into the matter i found out Google only released it for Linux users, which is beyong my reasoning.

After that, i tried firefox, which apparently had a 64 bit version available, yet it asked for no apparent reason for me to give my administrator name and pass, which were incorrect according to the installer, and it exited. It eventually crossed my mind to right click and select 'run as admin' and it worked fine.

Also, i have noticed the built in IE browser is 32 bit aswell, which seems odd.

On top of all those, is the information that adobe flash player does not support 64 bit browsers true? EDIT: i tried using the 64 bit version of firefox to browse youtube, but it keeps saying i need an additional plugin, i install the adobe plugin, yet it keeps giving me the same error, which to my mind means adobe does not support 64 bit yet?

Answer:Lack of browser support for Windows 7 64 bit?

Hi as of yet I have not seen any real support for the 64 bit browsing, so for the time being you will have to live with the 32bit unless someone else knows of a answer

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So with the new round of games coming out I decided it was time to add another Radeon HD 5770 to my system so I could rock some massively overclocked dual GPU goodness.


Well think again! After screwing with this system for about four weeks I have determined that CrossfireX is bogus and I should have just attempted to sell my original 5770 and buy a better single card.



I'm currently on a clean (SUPER CLEAN) install of amd_catalyst_11.5b_hotfix_8.85.6rc5_win7_may25 drivers and using the latest amd_catalyst_11.5_cap3_may26_110525 application profiles. Windows 7 Ultimate x64, everything up to date. MSI Afterburner used for overclocking profiles.. etc.




The new games I was wanting to max for their splendid eye candy:


Crysis 2 - will run in Crossfire mode with little scaling evident, although if any AA is enabled there are all kinds of screwy visual defects going on. So in the end it runs better with Crossfire disabled and graphic options set to medium.


Need for Speed Shift 2 Unleashed - This game will run fine with Crossfire enabled, however only GPU #2 is being used, so 0% scaling. Upon further investigation the use of both GPUs was disabled via ATI's application profiles shortly after the game was released due to major problems with it.


Total War Shogun 2 - Now this game is one that is supposed to scale well when running in Crossfire mode. WRONG, because upon launch the entire system will freeze as soon as the intro movie starts... Read more

Answer:Totally fed up with (lack of) CrossfireX support

Bump for my frustration..

Is anyone actually getting good results with CrossfireX, or SLI for that matter?
 

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Hey Lenovo team, The P50 website for Lenovo India ( http://shopap.lenovo.com/in/en/laptops/thinkpad/p-series/p50/ ) does not have a configurator & online purchase platform unlike the US website ( http://shop.lenovo.com/us/en/laptops/thinkpad/p-series/p50/ ). I emailed TheDoStore support ([email protected]), requesting information on the configuration options available in India and got the following response: "... unfortunately we don't have an expert who would be able to respond to you. We would like you to please call 1800 3000 9991 where an expert will be handle your query and give you the best possible advice.  ..."  - Not the most encouraging of emails. And the 'expert' team at 1800 3000 9991 was not very competant. They could confirm only the configuration that was available in stock and could not even confirm if other options (see below) were either out-of-stock or not-launched/not-available in India. Could somebody help me out with the following?Processor: Are the i7-6820HQ & Xeon E3-1505M options available?Display: Is the 4k IPS non-touch available?Storage options?And what are the buying options for the P50?Is 1800 3000 9991 really the only option? Or are there other resellers? Is it expected to be listed elsewhere online, where I can see and verify the configuration, rather than just trust an 'expert' over a phone call?

Answer:P50 in India - Lack of support (even) for buying?

 I suggest you post this to the Feedback of Support Websites part of this forum. Lenovo employees will carefully read your post in my past experience.



-----------------------------------------------------------------------------TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win 7/8.1/10, Ubuntu8.04-16.04.

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well just been in touch with support to find out if a new bios is coming out to support graphics cards that most people have. (HD5450 nothign over powerful) Sorry not suported in any way, only 3 crappy cards are supported officially. Basically told to sling hook Remind me not to buy IBM again from the total lack of support or updates.PCI-E standard - not if your IBM 













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Answer:M57 and any graphics cards - total lack of support - and do not buy

just as a note i have a motherboard from over 2 years ago with a standard pci-e slot and it works on that!!!! 

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A friend will be moving to Mexico but was looking at buying G550 MFG#: 2958A4U laptop in Canada but needs to make sure that it is serviceable in Mexico. I phoned Lenovo web sales but they could not help since that p/n is not sold on the website. Is this model serviceable in Mexico and if so is it only by mail within Mexico ie no on site service??

Answer:Extremely Frustrated with lack of pre sales support

tell him " make sure your lenovo has valid international warranty "he can check it here, but he needs serial number. ps : do not post serial numbers here for security issue.

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hey guys just picked up a nokia lumia 1520 running windows 10 last night ( os build no 10.0.10586.494 ) and am coming from android, i was trying to connect my google account via the accounts section of the people app and when i click google account it states that the browser is out of date. is there any work around for this? trying to bring my email and contacts over. thanks!

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Can anybody from developers tell me if there will be a future update for Lenovo Thinkpad edge 14 so it can boot from esata drive ?  I'm using bios v. 1.29 which seemsto lack esata boot support. I also tried boot from esata using both grub and grub2 (installed on my primary drive)but those cannot see esata drive. Any suggestions / ideas ? 

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Does anyone have an email address that will put me in contact with someone in Canada? I spent three hours trying to get help that wasn't through the telephone, telling half a dozen people that I couldn't use the phone to get help. Technical support won't chat with people in Canada and I just jumped through a dozen hoops, only to end up in the same place. If anyone could please offer any kind of advice that would be greatly appreicated. Thank you.

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I'm trying to open a port so I can set up my FTP. I've tried port forwarding, port triggering, etc. and no one can ping me. I set up the port as 21 and, using the router's IP address, which isn't my dynamic IP address from the ISP, I'm so firewalled I can't get out.

I did go to whatismyip.com and got a number, which I pinged and got results on all four packets. When I run IPWatch, I get the router's 192.168._._ number.

BTW....this is a Dell 2350 Broadband Router -- brand new.

The wonderful thing is that Dell Support WON'T support Advanced settings -- they DON'T KNOW HOW! However, for $40, they will trnasfer me to a technician who can help me. Figure that one out. For a $70 router, I can't even get support to set it up. I'm dealing with tech support in India, so have the language problem and don't feel I should have to pay for something that the salesman assured me I could do (which was to be able to set up an FTP).

Presently I'm working on a Dell Dimension 2400 desktop with an Inspiron 8600 laptop and okay there re file sharing, etc.

I know I can't ping myself and even called my ISP provider who tried to see if he could see (ping) any or all of the ports. I'm freakin' stuck and MADD AS HELLLLLLLL at DELL!

I want to set up my Titan server so that I can share homemade media shows w/pics to family and also am working w/a company in Atlanta and I'm out here in the middle of the Pacific. I... Read more

Answer:Dell Broadband 2350 Router & lack of Support

You don't need to worry about quoting the "192.168._._ number" - everyone on the planet using NAT uses that (well nearly everyone!). It's the public dynamic IP address you may want to withhold from the rest of us!

For port-forwarding you need to set-up in the router port-forwarding to the LAN IP address of the PC on which your Titan server is operating NOT the IP address of the router. Your external user tries to FTP to your public IP address, that hits the router and the router forwards as per its config to the device on your LAN running your server: that way the external user gets through the firewall without knowing the internals of your LAN. If you have a dynamic public IP address that's obviously going to change from time to time (it does what its says on the box! - it's dynamic) which can make access for external users difficult -- so you may want to look into a Dynamic DNS service (such as offered free at www.dyndns.org or www.no-ip.com) where you can get a domain name and your external users use that rather than an IP address and the DynDNS service keeps the domain name in line with the changing public IP address.

On the ping question: it may be that the router is configured to not respond to pings from the internet - some/many routers have this facility (for security reasons) and it is often the default but I do not know the model in question. If you have the possibility in the management GUI too enebale/disable ping you can switch on... Read more

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Relevance 79.95%

I have a household with Two Dell desktops and Three laptops the oldest laptop being a 37 month old N5110.  Kids in school you know the drill.  Of course the oldest is mine, the purchaser, the N5110, After reading about Dell not supporting this product for Windows 10 software update. I pulled my old Sony from the retired computer pile in my home office, and with a few auto updates I got a reservation for Windows 10,  So this past week I decided that if Dell drops the N5110 upgrade path I'm dropping Dell from my approved vendor list, Designating Dell to be just another Apple, stranding its customers by not providing a migration path.  The reasoning behind the Intel / Microsoft PC compared to alternatives in the 80;s was the future upgrades.  I have the Intel CPU & MS O/S but I guess I screwed up by purchasing Dells.
Oh I even tried the BIOS fix,  I already have that version installed.  I guess I just wait to see what Dell does after reading N5110 post I'm afraid that I'll have to select another Vendor, I did it to Apple in the 80's, But I'll stay with Windows and find another preferred hardware vendor if they strand this laptop with no future.  I think it is funny that someone defined the laptop lifecycle at three years at dell. Plus I use Dells in the office.   

Answer:N5110 Windows 10 upgrade and lack of Dell support

I have a similar problem.  The only laptop i have is N5110 Inspiron. It was one of the best configurations of that time. 
I am very much unhappy about the BIOS compatibility issue which stops me upgrading to windows 10. 
I blame both Microsoft and Dell for this. Now its like none of them wants to take up the responsibility to provide a fix. If this has to be the trend in future it will become a norm to washout devices after every 3 years. Which is not value for money. 
I hope dell comes up with a upgrade to BIOS or they reachout to Microsoft to fix the issue and upgrade on what ever is existing. I know its not a joke  cause every hour spent writing that code for a 1 person would cost too much of money.But again its  their duty.

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I tried Windows 10 but first, I could not download my CD music to my MP3 player. Next I tried it with my Photoshop Elements and Photoshop CS5. It warned me not all components are supported.

As a photographer, I rely on Photoshop. Windows really messed up with this so called "up grade" You can put lipstick on a pig, but it is still a pig!

I have always been against Apple but this is the best Microsoft can do I am changing. There is no customer support live, just links to self help. My guess is unless they make some very quick changes, their customer base will drop considerably. Sell your Microsoft stocks!

Rob Langlois,
PhotoMagic Creatons

Answer:Windows 10 - poor customer support and lack of media player

Lack of What? Depends on which edition you tried upgrading to! Oh Welcome to the Ten Forums by the way! Travenston0

Upon looking over Windows 8 a few years back and finding WMPlayer was gone from the Home version while I would likely if then going for 8(ha ha ha ha hardy har har no way hose') would have had to download WMP 13 separately as I have always set WMP since it was first seen only as a separate download until Vista came along as the default player. 8 Pro and later however have the newer versions plus 10 now sees a Windows DVD Player if you look more closely at the Start>All Apps!

The Pro editions of 8, 8.1, and now 10 have WMP as well as 10 now seeing a separate dvd player since WMP no longer supportd dvd or video playback with MS saying there are already too many media players?! So this is what you get like it or not!

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Relevance 79.13%

I've been on the phone to Lenovo support for the last 6 weeks, they have been absolutely unhelpful, and I don't know where to turn! My brand new (1 month old) X230 decided to BSOD, and I couldn't boot (even in safe mode). I'm not a big techie, so after trying to boot from a USB and not getting that to work I rang support. That was at the end of October. Since then i've been told twice that a box has been sent to return the computer in (10 days apart after ringing to find out when the box was coming), then told they didn't send due to "an error in our system" (again, after I rung), then i was told that a technician would come to look at my machine, then after hearing nothing for another week, I was told that customer support would contact me to find a solution, and now i've been calling every 3-4 days, everytime told that customer support would contact me or someone would "personally take care of this issue".  I haven't had a single piece of correspondence from a Lenovo employee in all this time. I'm ridiculously frustrated! the most expensive thing I've ever owned and its worthless after a month and the support staff are absolutely taking the piss. I spend my evenings on hold at the support centre! I took the PC into a local shop ($100 later), and they think its a failed SSD which is the problem. What should i do? I have no faith in Lenovo support, and I feel like I've been straight up ripped off. Am i going to have to give them more money to order an... Read more

Answer:Failed X230 SSD, and no support!

stuNZ,1. can you access to bios setup (in case you have win 7)? If yes, disable Secure boot and try to boot from usb stick2. if you have Factory_Recovery media you can reset laptop to the original stage3. do you see the screen with string about pressing thinkvantage button while laptop boots? If yes do it and you'll appear in Recovery environment4. if previous answer is no, do you have Rescue media (you could make it using Lenovo Rescue&Recovery tool)? If yes boot laptop from that and you'll appear in Recovery environment too.What's the model of your SSD? What do you see on BSOD (I mean error codes and short description in capital letters)?

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Hi, I'm after some info, I seem to find conflicting reports across the web.I need to run 3 external monitors from my X230 in a Mini Docks series 3. If I use:Dock DP to Monitor DP (or DVI)Dock VGA to Monitor VGA Could I then use a thurd monitor using either:X230 mDPorX230 USB 3 with a USB3 to DVI adaptor I am not looking to run big screens, 3 x 21" or there abouts would be sufficient.Any help would be appreciated.

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Relevance 78.31%

The are problems with Intel SSD 530 and ThinkPad W520. Many people, including me, are complaining about startup problems ... see this thread also: https://communities.intel.com/thread/44258One month ago I bought an Intel SSD 530 240GB to replace the stock HDD of my ThinkPad W520 (4270CTO). When I cold-start the laptop everything is fine, but when I restart it from Windows 7 or even CTRL-ALT-DEL, the drive is not found. Both SSD and W520 has the latest firmware/BIOS.I had no problems with Intel SSD 335 240GB; Windows starts and restart without problem, but with the Intel 530 it fails when I do restart, the BIOS does not find it after a normal reset. I think BIOS implementation for W520 does not support the newer ATA feature called "Device Initiated Power Management (DIPM) for Software Setting Preservation (SSP)". There is a BIOS update for W530 but not for W520.Should I assume Intel SSD 530 is and will remain incompatible with ThinkPad W520 or wait for a BIOS update?





W520 | i7-2720QM | NV Quadro 2000M

Answer:Intel SSD 530 startup problems on ThinkPad W520 - Bug in SSD or lack of BIOS support?

I am also seeing the exact same issue. I have a ThinkPad W520 and a Corsair Force GS using a Sandforce 2200 series controller. According to the Intel SSD thread, there is some incompatibility between that controller and Intel QM77-chips which is causing the issue. The symptoms for my laptop are the same. SSD is always recognized on cold boot, but effectively never on warm boot / restart. Will we get a BIOS update that fixes this? I have dual boot configuration with both windows 8 and windows 7. The issue is happening regardless of what OS I issue the restart from. 

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Hi guys.Can i install a wwan module on x230 Type: 2325-Q34, i mean dose it have the antenas and things ?If yes what wwan module should i for european carriers.And maybe a guide on howto install the wwan module.If not thank you.

Answer:X230 2325-Q34 WWAN Support

HiUnfortunately, I couldn't find official confirmation your laptop is "wwan ready", i.e.has wwan antennas installed. Antennas kit FRU in your laptop is 04W1409, wlan and wwan kit. Nevertheless, laptop might have or not have wwan part of them.So, to ensure, it'd be faster to disassemble keyboard and check out whether wwan antennas are there, red and blue wires.x230 compatible (Lenovo approved) wwan modules are:- Sony Ericsson h5321gw (I'd advice to not get that)- Sierra Wireless mc8355 (Gobi 3000), for 3g networks- Sierra Wireless mc7710, 3g+LTENote, the cards should be with Lenovo p/n (FRU).

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Relevance 77.49%

Does X230 support Bluetooth low energy (aka Bluetooth Smart or BLE)? Thanks!

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Relevance 77.49%

Anyone knows??? Any answer from officials???I am in Hong Kong. Only 1800MHz and 2600MHz LTE available.Thanks in advnace!

Answer:Will X230 OFFCIALLY SUPPORT AirPrime MC7710?

Xanthux wrote:
Anyone knows???
Only the MC 7700 and MC7750 are supported for the X220 at this time for the US 4G market.  I'd guess that support for other versions in future will depend on the size of the potential 4G LTE markets.
At this stage of global 4G LTE deployment, support for a particular implementations is generally somewhat more than just having support for specific bands, so there is no gurantee that a MC7710 would actually work with your 4G carrier(s) in Hong Kong.
 
For instance, 4G LTE in the 700Mz band (where most of the global 4G action is eventually likely  to settle once analogue TV is switched off) will be in different segements of the 700MHz band is differing regions of the world.
 
Cheers,
 
Bill

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Relevance 77.49%

I am going  to buy a used  x220 i7 or x230 i5 and would like to confirm:1)Each and every x220 and x230 laptop (regardless of model and options)  does have an available (external) MiniPCI Express slot.2)Every x230 i5 and x220 i7  (including those that do not have  a built-in USB 3.0 port) will fully support  a USB 3.0  ExpressCard adapter  with 2 USB 3.0 ports and will get a USB 3.0 speed on Win7-64.3) Every x230 i5 and  x220 i7 will fully support  a SATA III (6GB)   ExpressCard adapter  with 2 ESATA ports and will get a  SATA III  speed on Win7-64.

Answer:Does x220-i7 and x230 support USB 3.0 and SATA III (6GB) ExpressCards?

rybshik schrieb:1)Each and every x220 and x230 laptop (regardless of model and options)  does have an available (external) MiniPCI Express slot.False. It's an ExpressCard 54 slot.rybshik schrieb:2)Every x230 i5 and x220 i7  (including those that do not have  a built-in USB 3.0 port) will fully support  a USB 3.0  ExpressCard adapter  with 2 USB 3.0 ports and will get a USB 3.0 speed on Win7-64.True.rybshik schrieb:3) Every x230 i5 and  x220 i7 will fully support  a SATA III (6GB)   ExpressCard adapter  with 2 ESATA ports and will get a  SATA III  speed on Win7-64.It will support the card, but speed may be limited due to the limitations of ExpressCard.

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Relevance 76.67%

I'm sorry to write this kind of issue here on a public forum, but was forced to and I can see that I'm not alone In a short words ... after a long service repair of my Yoga 710 and a long way of proveing to the seller that the hardware has a defect (fan is blowing straight to the microphone making noise), I've got money refound on 03.04.2017 !Total time that I was without funds and without a laptop lasted from 10.01.2017 to 03.04.2017 (83 days, including Lenovo Service Support - 32 days). I have got only one sorry word from Lenovo nothing more. That's all for my effort to contact them, explain everything, loosing my nerves, all invonvieniences at my bussiness etc. I asked finally what will you do if I want to buy new Lenovo product in the future (maybe small discount for me) but didn't get answer until today...Where should I write an email concerning complaint about Tech Support  ?  

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Hi everyone, As I see the problem of laptops bricked after bios upgrade is relatively common for Lenovo. Still I've had the same problem - after installing all updates with ThinkVantage System Update (I just selected all the updates) the x230 wouldn't start. It still has active warranty till 2015, but the official Lenovo support here in Russia says this is not covered by the warranty and I should pay for motherboard replacement! And they only give answers on the phone, no e-mail or any other written answers are given as this is "confidential" I'm a bit confused, as this looks very strange: you buy a laptop for $2.5k and at any time Lenovo can brick it with its own updates and refuse to repair it (official price for the motherboard is above $1k). I see it as a direct message "Don't buy any Lenovo products". Anyone had similar problems with support? Did you have a free repair?If this is not covered by the warranty, can anyone point out where this is written as I coudn't find anything in the warranty that prevents Lenovo from repair. Thanks in advance. Edited:Here are further details in case anyone closer to Lenovo support reads this.Right after the incident I searched lenovo.com for authorised service centers and went to Auroville (www.aypo.ru) in Saint-Petersburg. They took the laptop and called me back in several days. They said that Lenovo refused to accept this as warranty so they can't do anything. Also they said that the reason for this was that t... Read more

Answer:[x230] bricked after bios update - no help from official support

Hi,did you try to reset BIOS/ACPI/EC? If not yet unplug AC adapter cable, remove the battery, press and hold power button during 20,,,30 seconds, plug in AC adapter and battery, try to boot up laptop.If it'll not help there is a chance to recover your laptop though.

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Greetings, Lenovo Community! I just bought X230 Tablet notebook with Product Key 3435-5LG, but can't understand if it is supports inputting with fingers, or it only has pen input. Thanks for you time, looking forward for your answers!

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I just downloaded and flashed newest BIOS to date (ver 2.57) for my X230 Tablet. Version 2.57 (18 December 2013)[Important updates]- Added support for Windows 8.1 32-bit,64-bit.[New functions or enhancements]- Added support for new wireless devices.[Problem fixes]- Fixed Help message on Intel TXT Feature in ThinkPad Setup menu.- Fixed an issue where the system might be fail to remote boot. I have interest on some network cards to upgrade my already perfect X230T, particulary the Intel AC7260 (802.11 a/b/g/n/ac wireless card). Intel AC7260 from Lenovo has FRU #04W3814*X230 Tablet FRU BOM list file from support page is older than the BIOS (Jul 2013), so it might not be accurate with what this new BIOS really support now Can anyone tell me what 'new wireless devices support' added into this 2.57 BIOS? Thanks













Solved!

Go to Solution.

Answer:X230 Tablet BIOS 2.57 - added support for new wireless devices - ?

There was some issue with WiFi certification in Indonesia.  The BIOS change isn't about adding new cards, it was just adding new Indonesia-only versions of the existing cards (6200 and 6205).  7260 is still not allowed in X230T.  Sorry to disappoint you.

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First boot out of box "a problem for this error could not be found. Lenovo is constanly updating drivers...". Second boot, blue screen of death (dump message). Windows updates fail. Keeps installing updates and reverting changes due to failure. Lenovo updates not installing properly either. After install, updates keep showing available and reinstall. Thinkvantage system update freezes on 21%. Wifi keeps going to no signal. This computer is like a sick joke, the support has been even worse. They want to charge me for software support. "This type of support is not covered in your 3 year + accidental protection warranty, there will be a fee to resolve this"

Answer:X230 Most Glitchy Ridiculous! 3.5 Combined Hours On Hold... Still No Support!

If you haven't got very far updating and configuring it, I'd do the factory reimage and try again. Good luck! (I just received an x230 and fortunately didn't have your experience).

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My X239 is not charing to the full 100%, I have two other Thinkpad models that my parents and they all change to 100%.. This is newer than theirs. Also the power button on the laptop is not flexing enough, you wont fee if you are pressing it. I send this for repair twice and its not fixed yet.I wonder the support tech read the whole desciption of the trouble or just goes by the category of the trouble. I like to talk to someone to make sence but its all automated. I am so much dissatisfied with their service and the product itself.

Answer:support issue with X230 problem charing and power button stuck.

Hi,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that battery of your Lenovo ThinkPad X230 is not charging to 100% and the power button is stuck.
 
I would suggest you to follow the below troubleshooting steps.
 

Shutdown, unplug AC and remove battery. Press and hold power button for several seconds. Then re-install battery and AC and restart and see.
Download latest Power Manager and Power Management driver.
Uninstall Power Manager and Power Management driver that is already installed.
Reboot the laptop
Install Power Manager and Power Management driver
Reboot laptop again and see if helps.

 
Go to Power manager -> Battery tab in advanced view -> Battery maintenance -> Select always fully charge ->Ok and restart the system.
 
Ensure that the system is plugged-in and that battery firmware is up-to-date.  Check the Lenovo support site for any battery firmware updates for your particular model.  Perform battery gauge reset.  This will allow the battery to relearn available capacity. Update BIOS to the latest level.
 
Regarding the power button, you may have to disassemble the system and reseat the button. Refer hardware maintenance manual to perform disassembly of the system. Otherwise, you may have to report the issue to Lenovo technical support again. Sorry for the inconvenience.
 
Please post back with the results!
 
Best regards,
Mithun.





Did someone help you... Read more

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Relevance 74.62%

Hey guys, how's everyone doing? I am having an issue changing the OEM system information in Vista. I can add all the information about my company, but the logo is doing something odd.

I can fix the issue with the pixel resolution, that's pretty easy. It's flipping the colors. It's a blue and white logo (visit http://digitalsanityservices.com, it's on the top left), and it's making the blue part white, and the white part blue. I used Adobe Illustrator to flip the colors in the hope that it would then flip them back to the original. No go, it displayed it the same way. Windows 7 does the same thing, XP and below works fine.

Any thoughts?
 

Answer:Manufacturer's Support Information

Any thoughts?
 

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Relevance 74.62%

I was wondering how to put my own Contact info in "Support Information" in the System Properties, if it is even possible.

Thanks

Answer:[SOLVED] Support Information

Googled this up, tho I didn't try it.http://www.windows-help-central.com/...ties-logo.html

Tweak-XP also makes it very easy.

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Hello!

My help and support, and system information is not working anymore. When I click on those, nothing happens. There are no error messages, and simply nothing happens. I don't know when this error has occurred because I don't use those features often but it may have been a long back time since those problems occurred.I tried to look for it online but nothing has worked. My CD/RW is also not working even though windows recognizes it and it shows up in my computer. I wonder if they are all a related problem.

Any help would be great!

My specs are: Win XP Pro OEM SP3, intel pentium D 3 Ghz.
am running AVG free 9 and updated everyday
Spybot S&D (updated)
 

Answer:Help&support and system information not working

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Relevance 73.8%

If you would like for us to help you with your troubleshooting issues these are the things we need from you to help you. These things are important to better understand, diagnose, troubleshoot, and guide you to a solution.

1. Detailed description of the problem(s) in full which version of Windows you are running including Service pack. Software(s) that you are having problems with version of that software. Any error messages or dialogs. What part of Windows you are having problems with, to diagnose also to troubleshoot we have to know everything... If you have tried to resolve the issue yourself which methods have you used? The more information you provide will help us better understand also guide you to a better & speedy solution.

2. Sometimes this is not needed yet providing this anyways will make everything go smoother mostly if you are having driver issues including graphics and hardware issues. This would be all machine specs, OEM or custom build, make and model of your machine, PSU make and model also wattage. You can locate your machine specs from your machines manufactures website, or download speccy which is program that scans all your hardware from cpu to RAM and gives all information needed to post to a thread.


3. Follow the forum rules, be patient for a reply from a registered member and or from our Microsoft Support Team. We may guide you too other sections of the Tech Support Forum, to other links within the forum... Read more

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Relevance 73.8%

Tried to access system information from xp accessories and got report "windows cannot open help and support because a system service is not running. To fix this problem, start the service named "help and support." We then go around in circles with same notice the result. Could this be from the recent upgrade that p.c. advisor e mailed recently. Have to admit don't use sytem information or help much.

Answer:system information not accessible help and support

Start, Run, type in services.mscand click OK. Scroll down to Help and Support and double click it. Click the button to start it and change the startup type to Automatic.

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I was checking the manuals for this machine on line in preperation for upgrading the RAM and there are two differing listings of what memmory will work in this machine.  The tech. support manual says that a 2Gig DDR3 pc10600 1333Mhz cas latency 9 is the max size for the machine but the lilustrated parts service manual list a 4Gig pc10600 cas latency 9 modual theat is supposed to fit this machine.  I just need to know which one is right. Thank you in advance for any help that I det

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I would like to express my dissatisfaction with the Hp support solutions and product information reference repository!!!Model:                   p6-2317cProduct No.         H3Z19AA#ABAMotherboard:     MSI 2AE0 (P0) ?(P1)                               MSI MS-7778 (Jasmine)Bios:                      AMI                               Version 8.20CPU:                      AMD A6-5400KThe product Information repository on the model listed above provides incorrect information referencing the motherboard. The HP support offers a link to MSI MS-7778 (jasmine) http://support.hp.com/us-en/product/HP-Pavilion-p6-Desktop-PC-series/5295969/model/5296959/document/...the motherboards specification which images a MS-7778 VER. .0B. While inspecting the motherboard actually in the p6-2317c (H3Z19AA#ABA) I purchased reveals the correct motherboard is a MS-7778... Read more

Answer:HP Support provides incorrect information referencing the mo...

@billisis

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I run WinXP Pro SP2, and when I initiate the following sequence:
Start -> All Programs -> Accessories -> System Tools -> System Information
the Help and Support Center Window comes up.
This also happens with Start -> Run -> msinfo32
Huh?

Does anyone know how to correct this?

-- Tom
 

Answer:Solved: System Information -> Help and Support?

12 more replies
Relevance 73.8%

If you would like for us to help you with your troubleshooting issues these are the things we need from you to help you. These things are important to better understand, diagnose, troubleshoot, and guide you to a solution.

Detailed description of the problem(s) in full which version of Windows you are running including Service pack. Software(s) that you are having problems with version of that software. If you have tried to resolve the issue yourself which methods have you used? The more information you provide will help us better understand also guide you to a better & speedy solution.
2. Sometimes this is not needed yet providing this anyways will make everything go smoother mostly if you are having driver issues including graphics issues. This would be all machine specs, OEM or custom build, make and model of your machine, PSU make and model also wattage. You can locate your machine specs from your machines manufactures website, or download speccy which is program that scans all your hardware from cpu to RAM and gives all information needed to post to a thread.


3. Follow the forum rules, be patient for a reply from a registered member and or from out Microsoft Support team. We may guide you too other sections for Tech Support Forum, to other links within the forum, outside link to driver websites. Be polite we do this voluntarily.



Thank you,
Microsoft Support Team Moderator.

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Relevance 72.98%

I'm not sure when this problem occurred as these are services that I seldom use but I had reason to do so this morning and found I was unable to launch either service.

Yesterday I performed an upgrade re-installation of XP in an attempt to deal with some boot up and occasional BSOD issues I had been having that had eluded all other repair methods I had tried. I did this in a last ditch attempt to cure the problems before committing to a laborious clean install.

I do not know if the loss of these services pre-dates the re-installation. The boot up issues were resolved by the re-installation. I have had 2 BSOD crashes since the re-installation though whilst I was trying to solve the problem

I have searched for solutions to this problem and have so far:

replaced my index file in C:\WINDOWS\PCHEALTH\HELPCTR\OFFLINECACHE
performed a complete rebuild of help center
run Windows File Protection to verify and replace protected files

None of these have solved the issue.

As an aside - I doubt this is relevant - I have also been suffering from an unusual issue with the volume being constantly zeroed (not muted - the slider is set to zero) every time that I reboot. This requires me to reset the system volume to desired levels every time I reboot and is frustrating, but hardly life changing. I have looked through all options on my sound card and in Windows Sound and Audio Devices and can't find a reason as to why this would happen.

I don't think the issue is malware... Read more

Answer:Solved: Loss of Help & Support and System Information

I have solved the issue. Shortly after I posted this (using Firefox) I realised that IE7 was also not launching. I uninstalled IE7, then re-installed IE8. This seems to have cured the Help Center issues. All that for a piece of software I almost never use and would rather wasn't on my system!

I still have the irritating volume issue, so I'll re-post that as a separate problem and mark this thread solved. Thanks for reading!
 

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Hiya

Self-extracting EXE file installs spreadsheets with support information for Microsoft Publisher®. By default, files are saved on your computer in Program Files\ORKTools\Download\Documents\Pub.
System Requirements
Supported Operating Systems: Windows 2000, Windows 98, Windows ME, Windows NT, Windows XP

Office 2000 and Publisher 2000; compatible operating system

http://www.microsoft.com/downloads/...99-d001-40a4-aa76-db358e0e1ad4&DisplayLang=en

Regards

eddie
 

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Relevance 72.98%

The Acronis support forum has been closed,click hereNew support forum at Acronis, click here

Answer:Information... Acronis support forum been closed.

Thanks for the link mooly..I'd missed that one..Cheers!!

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Relevance 72.16%

I ordered Precision M3800.
But warrant information on support website is incorrect.

How can I fix it?

Ship date: January 01, 0001
Country: Unknown
Service: No information available.

Answer:Incorrect service warranty information on support website

Hi,
Thank you for writing to us!
Kindly private message the service tag and email address.
Thanks
Robin

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When I go to System Information in my Accessories>System tools folder, then when I open System Information, I get the Help and Support Center. So it's like the System Information Program was replaced by the Help and Support Center program. Why?

This never occured before.

WIN XP PRO SP2.
 

Answer:Solved: System Information replaced by Help and Support Center

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Stay informed about the latest changes?

Windows Lifecycle Factsheet
Windows Service Pack Center
Microsoft Support Lifecycle

Every Windows product has a lifecycle. The lifecycle begins when a product is released and ends when it's no longer supported or sold. Knowing key dates in this lifecycle helps you make informed decisions about when to upgrade or make other changes to your software. Here are the rights and limits of the Windows lifecycle.




* Support for Windows 7 RTM without service packs ended on April 9, 2013. Be sure to install Windows 7 Service Pack 1 today to continue to receive support and updates.​
 

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Normally i have used Tune Up utillities for this but i want to be able to do this manually on systems i build.
See below images to see what i mean
1st image how do i edit the support info without using tune up? Im sure there is a way.
2nd image how to delete these old back ups and Unnecessary files?

Answer:Support Information and Logo & Delete Unnecessary stuff

Hello JRockZ,

OPTION THREE in the tutorial below can help show you how to do this manually in the registry.

System Support Information

Hope this helps,
Shawn

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I ordered Precision M3800.
But warrant information on support website is incorrect.

How can I fix it?

Ship date: January 01, 0001
Country: Unknown
Service: No information available.

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I'm running a Thinkcentre A55 8705 desktop.  My wife used it twice in the last year and a half, and I just took it over, reformatted it to factory install.  I updated XP to service pack 3, and updated the bios and sound card driver via the lenovo site. This is also hooked up to my high def television via a DVI to HDMI cable to my Nvida Geforce 9500 card (only thing in the case that is non factory).   The sound is hooked up with a single cable that looks like a headphone jack on either side, i cant remember what it was called, the guy at best buy suggested it.   Anyway, when it was first plugged in, i heard sound come from my TV, and was working great.  I shut the system down to hook it hard wire into the internet in another room to download some random things (acrobat, itunes, flash), and when i brought it back online with the sound hooked up, no sound came out of my television. If the cable is unplugged, i can still get sound out of the internal speaker, but when its plugged in, i get nothing.  The status bar says i have sound and its turned up, but no sound coming out.  I tried updating the sound driver again, resetting, etc, but no dice.  I looked for 2 hours last night for a solution and can't find anything.  I'm about to just settle for the internal speaker, unless someone can help me out.   

Answer:Thinkcentre A55 8705 - SOUND DILEMMA - Can't find any support information

is there alternative audio connection in the front of the desktop? have you tried to clean the audio out jack? 

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Already tried a web search for any support information or dedicated help forum for this alternative chrome-based internet browser called SuperBird (version 27).  If anyone knows about any, please tell.  The help file is not much.  The website for the browser also is not much.  Messages to their email address about questions have not been answered.  I've been trying this browser the last few days and it seems responsive, although a few features do not work.  
 
 
http://superbird-browser.com/en/home#.UYNfpr2MEhM
for members interested.

Answer:no forum/support information on chrome-based alternative browser - superbird

I think it is a great Browser with very few cons, those of which you speak..
  May I have the link to the help file you were referring to?  Thank you and when I get more info I will pass it on. The biggest con for me is no automatic updating when a new version comes out. I have had to uninstall and reinstall each time.

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i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same.  did anyone else encounter this issue??
below is the warranty service which is still display at this time

Answer:Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

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I have a T430s laptop and it is less than 6 months old. It starting getting blue screens within a month of purchasing it. Technical support has been helpless in trying to fix the laptop. First, tech support told me to turn update my computer daily. Then another tech support employee told me to turn OFF my auto updates. This did nothing and over a few weeks the blue screens progressively got worse. Next, tech support told me to run a diagnostic on my computer which turned up nothing. Then, they tried giving me recovery discs and a new hard drive. After that failed they took it in to replace the system board which made the blue screens worse. Then they sent me MORE recovery CDs to try to fix the problem and that also made the blue screens worse. I called tech support after this and they said they would send in a request for a replacement laptop. I was told I would hear from someone in a couple days. FIVE days later I got a called from someone asking if I wanted a replacement and I said yes. Then I was told I had to wait two more business days to get contacted about it. Another 3-4 business days later, someone called me to tell me that they would NOT be replacing the laptop despite the fact tech support could not fix the laptop. After calling tech support once again, I was told that they wanted me to send in my laptop again for up to 7 business days! This is completely unacceptable. I have had problems with this laptop almost the entire time I have owned it and no one knows... Read more

Answer:T430s constant blue screen and no help from customer support or tech support. Help!

What are you running when you get the blue screens?  (operating system and applications)
 
Are there messages in the event log when it crashes?

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I keep receiving calls from fake MICROSOFT Tech support with various telephone numbers. Strange, they do not show up in my phone on line logs. They wanted me to go to FASTSUPPORT\763721586 ( do not use  these numbers). It is a company  called FASTSUPPORT.com. they also give you a complaint department where you can enter the number that you feel is causing you problems, the number of the LOGMEINRESCUE type remote access code. of course it is clear to them that you are suspicious and they will get rid of the  phone operator who didn't succeed. So do not bother to leave any complaint.

Answer:FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Appears you are dealing with a well known scam.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.Avoid scams that use the Microsoft name fraudulentlyIs that call from Microsoft a scam?Tell Your Relatives: No, Microsoft Won’t Call You About Your ComputerMicrosoft calling? Mind the tech support scammer!Tech Support Scamming through unsolicited phone calls, browser pop-ups and emails from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.These are a few examples.Call Windows Help Desk Immediately Tech Support Scam Fake Your com... Read more

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i bought a lenovo thinkpad edge which is missing the model sticker from the bottom left of screen
 
all i need is a link to the most recent windows 7 drivers including bios update
 
and i would like to know a list of processors i could upgrade to current cpu is i3 m370 @2.40ghz
 
 
this website does not recognise serial number or product so i will post all th details i can below .... please help !!
 
 
 
LENOVO THINKPAD EDGE
 
STICKER ON BOTTOM ......
 
TYPE 0319 - 2AG
S/N LR - xxxxx     11/10
PRODUCT ID: 03192AG
 
Mod edit: S/N removed

Answer:Unknown thinkpad bios support and processor upgrade support needed

Welcome to the forum!
 
Your model is a ThinkPad Edge 15
 
ThinkPad Edge 15 0319-2AG
i3-370M(2.4GHz), 4GB RAM, 500GB 5400rpm HD, 15.6in 1366x768 LCD, Intel HD Graphics, CDRW/DVDRW, 802.11bgn wireless, 1Gb Ethernet, UltraNav, Camera, 6c Li-Ion, Win7 Pro 64
 
You can get the drivers from the EOL page: https://download.lenovo.com/eol/index.html 

 
Since you have an Intel model, you can upgrade to any of these CPU's:
 

Intel Core i3 370M, 2x 2,26 GHz, 3MB Cache
Intel Core i5 450M, 2x 2,40 GHz, 3MB Cache
Intel Core i5 460M, 2x 2,40 GHz, 3MB Cache
Intel Core i5 480M, 2x 2,66 Ghz, 3MB Cache

-

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I have just sent a thinkpad back for repair for the first time in over 20 years of owning  Thinkpad.  I have had 8 thinkpad  series laptops in my time as well as a few desktops and now lenovo phones. I am absolutely horrified with the diabolical Thinkpad support. This is meant to be business level support. I feel like I am phoning up Curry's.  Laptop sent back with hard disk in it and I am being told now that it "turned up without a hard disk in it". Now undercurrent of me lying. Original problem had not been assessed and I still don't have my laptop back after 3 weeks. Customer service agents just tell you anything they want to get you off the phone. I suppose all things come to an end but my loyalty to the Thinkpad brand is probably over now.  I am sure I am not the first. Has anyone else come across this?

Answer:Terrible Thinkpad Support Premium Prices for Sub-Standard Support. Business users avoid now.

Oh, yes. I'm going through something similar over the last few weeks. Here is my thread on it.Been updating it every week. All I ever get is blown off no matter who I talk to. Good luck getting your situation resolved. I'm guessing it was sent to their depot in Tennessee?

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We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem. 
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.  
How do we escalate this to the Dell management and get a replacement ASAP
Regards

Answer:Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.
www.dell.com/.../Contact-Information

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I paid for 3 years of support and accidental damage in home support. Together, it cost around $400 on my new XPS laptop. Afew months after I bought XPS 15 9560, I pulled out the charging cord, and a round piece of plastic that was inside the port came out too.
I called technical support at 5 pm EST, and received someone in Southern India. I gave them my information, and they confirmed that I had service. They then fought with me for 15 minutes, telling me I could NOT have any in home service. The representative, who kept calling me by my first name (no respect)  said I had to send my laptop to a depot in Texas for them to identify the issue. Finally, after I insisted, the representative, S. Sirya Kiran, FINALLY allowed me to get in home support IF I sent him photos of the damage. I did. Finally, I received an email telling me to select a date for service, which I did, 12/18/17 between 9 am and 1:00 pm .
I took time off and waited. No one came by 11:30, or called. So I contacted World Wide Tech Services. They then told me they didn't have enough techs to handle my area, so they were NOT coming. I asked why no one gave me the courtesy of a phone call and they had no answer. They said a new company, Unisys, would contact me. (I doubt they ever will.)
Is this what Dell gives people for their money as far as support and accidental damage in home service for $400? This is an outrage.

Nelson Timken

Answer:Laptop Charging Port Broken---Paid for Support---Got No Support

repeat of his earlier post from this morning  http://en.community.dell.com/support-forums/laptop/f/3518/t/20026628

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Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

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Hello there, I'm interested in finding out more about the X220 - In particular the actual bandwidth available to the i7 Version of the X220 with it's USB 3 port. I'd like to be able to use the Black Magic Design Intensity Shuttle with this laptop, however it requires a Super Speed USB 3.0 Port. It's common for laptops to only use a single PCIe lane interconnect, giving the USB3 Port only 2.5gbps of available bandwidth. This won't be enough to allow that capture card to work  A similar situation also exists for the Expresscard slot - To be able to support Expresscard v2.0, It needs to provide 5gbps (2x PCIe v1 lanes). If it does this, It's possible I can buy an USB 3 Expresscard which will have enough bandwidth to use the card. In short I would like to know if the super speed USB 3 port can actually function at the intended speed, and is not crippled to half rate. 





Running an 4286CTO - X220 i7 2620m, 4gig Ram, 320gig HDD. 6 Cell battery









Solved!

Go to Solution.

Answer:X220 - Expresscard 2.0 Support / Full Super Speed USB 3.0 (i7) Support?

hey SuperRoach,i recommend getting in contact with Lenovo Australia via the link below >>http://www.lenovo.com/contact/au/en/





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Someone told me in another thread, and I also read here, that



All Wireless N routers support dual-band 802.11nClick to expand...

implying that any wireless N router can use the 5 GHz band as well as the 2.4 GHz band. Isn't that the implication?

Then why is it that when I browse routers, only some of them list both 2.4 and 5 GHz frequency, while others list only 2.4 in the specs? I want to switch my network over to 5 GHz in order to get away from all the interference I'm getting, as discussed in this thread.

So what's the real answer? Will any cheap "wireless N" router be able to do 5 GHz, (e.g. this one?) or do I need a more expensive dual band one?
 

Answer:Confused about router support for 5 GHz band. All wireless N routers support it??

No. The 802.11n standard supports 5GHz, but does not require it. Now if a device was 802.11ac, it will have a 5GHz radio since that standard only works on that freq.
 

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The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions. Download.

Answer:Use Microsoft Product Support Reports Tools for troubleshooting and support

Thanks for the link,,Very useful..

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I clean installed windows 7 on my Y650. Then camera is not working, microphone is not working (even if I use external microphone, it is not working). I tried using vista driver but not working. is there any way to make them work? really frustrated ...

Answer:IdeaPad Y650, no microphone support, no camera support in windows 7

same problem here, internal AND external microphone are not working after a clean install of Win7?Does anyone knows where can I find the driver for the microphone?

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Good morning, I have a Lenovo G50-45 with some issue. Lenovo solution center find an error on HDD. The code is WHD01V01G-UK7WME. Told me to contact the support center and give me a link to support. Only support of Lenovo is call them on the phone?How can I fix this problem on HDD? I have to go to the store where I buyed the notebook?Thank you

Answer:G50-45. Lenovo solution center. Error: WHD01V01G-UK7WME. Contact Lenovo support. But how?

Good day.
 
Please do contact Support by phone (info below), especially if your machine is still under warreanty.
 
Regards.
 
 
Italy


IDEA-branded and B, C, E, G, H, K, N, Q, V, Y Series Products
Italian 1-997-51926 (Costo della chiamata: 11,88 centesimi di ? al minuto + IVA) Ti ricordiamo che puoi approfittare di un Centro Assistenza Autorizzato. Clic qui per identificare q...
9:00 - 18:00 Monday - Friday

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Hi  We have purchased a Lenovo Yoga Laptop on 20.01.17. From 10th of April onwards , there is some issues with Laptop Power Button .We are not able to switch it on using power Button. We had a talk with call center executives, Senior Executives & service Head of Kolkata, but still there is no proper update. We are still in Dark .They are not able to provide any proper information about parts availability.Ticket Ref No. is 7007963157.As the Laptop is very high valued  & purchased on the month of Jan.We are in regular touch of Service Head since last week & he is still not able to provide proper info about the parts availability .NOw he says he is sending an engineer to inspect.THis is not at all acceptable.  Any suggestions Would be helpful.

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Comcast email customer service is one of the leading service providers within the fields of email service providers. Comcast email support team does not solely resolve your issues however conjointly they enhance your accounts’ settings in order that you'll use your account with optimum ease. they assist you in backing up your important emails, login issues, and security from malicious software problems, clearing junk or spammed emails, lost or forgotten passwords. Slightly you need to take care chunks is therefore always. 24/7 client support is offered by Comcast email help for any of Microsoft email services or the other. problems like Hotmail account not performing on iPhone 6, Hotmail not sending on iPhone, Hotmail not receiving emails from my server, how to reset Comcast password on iPad etc are mounted by us in less amount of your time. Tools of on-line troubleshooting, remote access, email recovery and #password #reset are employed by comcast email support number to deliver solutions. you'll avail Comcast customer services anytime from anywhere. call the e-mail recovery engineers now on Comcast email customer support (Comcast Email Help).

Answer:Comcast Technical Support By Email Support Number

You can also contact roadrunner because now a day’s roadrunner email is one of the finest web email service providers. Roadrunner email is used by the customers worldwide. Users are facing issues like password reset, account setup issue, account hacking issue, receiving and sending emails issue and many problems, to please contact roadrunner.

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This is a General question regarding the end of support for XP. I realise at the end date the computer should be backed up in case you have to format the disc at any time after the end of the support period.

My question is does the built in Windows back up in XP when backing up the system include the installed updates? Or is it best to use third party software to do this.

shipboard

Answer:[SOLVED] End ofThis is a general question regarding the end of support for XP support

I believe Windows just backs up your personal files and won't do the entire OS. You'll need a 3rd party program to do the entire HDD.

Also you really should think about upgrading to Windows 7. Staying on XP after the end support date is not recommended as you will lose security updates from Microsoft as well as patches.

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When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more

Answer:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

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 Hi, my name is Ben and i own a 2 year old Lenovo Y530 laptop with windows Vista Home Premium.Everything was working fine, when one day about a month and a half ago, i got the "blue screen of death".Better known as an error code, where your computer crashes.I then proceeded to re-install windows vista, where then it failed to install the updates, and only after a very short amount of time of actually being in the desktop of the computer, it crashed once more, giving the classic error message of it might be something new that was installed, or new hardware, when in reality i didn't install or add/remove any new equipment whatsoever.I bought this Laptop in the US 2 years ago in late 2008, and then moved to Israel.So here is the real problem, after checking the HDD for bugs, or viruses, it was fpormatted, and put back in, also following a system recovery from Lenovos one click recovery system.And found that neither the HDD, or the OS was trhe problem.So since i live in Israel, i sent it to my local Lenovo shop, where they said they do not fix these types of lenovo laptops!So how am i supposed to get to the bottom of this issue? if my local computer lenovo store does not fix my model of computer?I would like an answer ASAP because i need this computer for school and such, and the information that was lost is irrelevant, i would just like the computer to be functioning and stable again.Thank you, and much regards,Ben. 

Answer:Lenovo IdeaPad Y530 Crashed, not working, no tech support, need expert/lenovo technician advice

To be covered by warranty, your laptop must have IWS (International Warranty Service). That's the only way to get covered. http://consumersupport.lenovo.com/UserFiles/IWS/20100909035858_62.htm Best regards.





IPnaSh First Spanish Community Guru - Colaborador ad honorem

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Please Read carefully, two cases in this message: Yesterday, i noticed a big issue within my notebook. I have a Y550 (P8700 cpu, 4 GB DDR3 RAM, 500 GB HDD, GT130M) and interestingly the battery only lasts 5 minutes before saving state of computer and turning of. I called Customer Support, because it has only been approximately one year since my purchase. The support staff (don't remember his name) told me to use Lenovo Energy Management Program to check to capacity of battery. Well, i did try that but it didn't help my case. He also told me that Lenovo gives only 6 months warranty for battery, but other components has 2 years warranty. It is totally unacceptable and false information. Because, i checked several online forums and resources and finally looked at Turkish Commercial laws and website fo industry and trade ministry. The statement is: Batteries and Recharging Tools are under two years warranty. So, Lenovo's policy is 6 months, but offical statement by Industry and Trade Ministry of Turkey is two years. I read a user's topic (he owns another company's high end laptop) and he had a very similar case like mine. After receiving a reply like mine, he applies to a court against company and company had to replace his battery under warranty, even after 6 months.  Today, i called Lenovo Turkey again, (toll free line) and a madam (her name is Saadet) responded to my call. She tried to help. However, her responses was same as the day bef... Read more

Answer:Problems with Lenovo's Policies and Lenovo Turkey Customer Support

p8700 supports vt but you need bios update which there's not any available for vt.
( you can use feedback form to inform lenovo, but it may take some time and/or they may not publish new bios update )
for replacing battery, you should contact vatan computer, let them ship your laptop back to support line.

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A few weeks ago I saw the Lenovo K430 on NewEgg while shopping for a new Desktop. I was amazed by the K430?s features and great looks. However, after doing some research I became very baffled about the Power Turbo Switch and the many horror stories about upgrading the graphics card. I called Lenovo Technical Support to talk about possibilities and get advice about the graphics card, a woman answered the phone and informed me she had no idea or information about graphics card; but she recommended I speak to Sales. I was transferred to sales and they too informed me that they knew nothing about the computer or graphics card. I decided to call B&H Photo, the name sounds deceiving but they really are the best with support. The Technical Support told me if I really wanted a great computer I should think about building my own. So today, I embarked on the journey to build my own computer and I want to say thank you to Lenovo. If it wasn?t for Lenovo's extremely bad Tech Support and Sales I would not have built my own computer. Lenovo you are so terrible and clueless, you have inspired me, you have driven me by showing me your lack of knowledge and sense of awareness, the idea that a company has a sales and tech department that knows absolutely nothing about their own product. Thank you Lenovo, you are simply the worse PC maker on the Planet! Thanks to you; today I have the most powerful computer I could ever imagined. The only Tech Support Leno provi... Read more

Answer:Thank you Lenovo | Open Letter to Lenovo Users & Tech Support

Ahhhhhhh, one of the lucky ones that escaped the powerful grip of Lenovo :-) you are sooooo lucky.

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I'd purchased a Lenovo Y450 laptop @ the IT fair last June and had encountered several downtime and system issues with the machine.(1) Slow performance (had done a recovery even in less than a month)(2) No sound @ times from the laptop (when restarted a few times, the sound came back...)(3) Some weird sound from the laptop during startup - as if from hard disk(4) Wireless connection - keep getting cut off.*My older laptop does not have these problems... pls advise asap.*My husband called your service hotline the day before and was told the technician will call him back today.He got a call @ 9.14am but was missed. When he called back, the technician by the name of Lawrence, commented "when u see a miss call, u should call me back" !!!I purchased Lenovo product, believing it can serve my purposes and from forum reviews, it seemed to be a reliable product.However, I was utterly disappointed with both the service and the product...I would like to get an explanation on the disappointing service encountered as well as the product deficiency

Answer:VERY disappointed with Lenovo Y450 series and service support from Lenovo!

Yup, I have the same problem too with my Y450. - sometimes there's no sound from my Y450. but after restart, the sound came back as normal. It's pretty annoying cuz each time i need to restart my Y450. - Wireless network could not automatically connect each time my Y450 restarts or boot up.  really disappointed..

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Purchased a brand new ThinkPad Yoga 14 Ultrabook, I have it one week.  I called Lenovo for support on the pen and touch screen driver and they want $70 before they will help.  Reps said that this issues has been resollved but that  I need to pay ANOTHER $70, on a machine that just came out of the box, if I want to know what it is. Disappointed to say the least!  If there's a Lenovo rep that wants to make this better, I'd appreciate it. 

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Can you suggest Lenovo notebooks that support Intel VT (Virtualization Technology)?I would like to buy a new notebook.My requirement that the notebook should support Intel  VT to enable me to runoperating system 64-bit on VMware Workstation that running on 32-bit operating system.Also as a trainer I also like to try Windows Server 2008 Hyper-V that requireIntel VT.I see that  Lenovo 3000 V200 A34 has meet some expectation, but I want to knowif it support Intel VT?  Thanks in advanced,Daniel R. 

Answer:Which Lenovo notebooks support Intel VT? Lenovo 3000 V200 A34?

It seems that users in this forum not really active.or at least the Lenovo technical supports or sales supports?it's been for months no answer and I had bought another brand.

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New Yoga 700-141SK: Ran the Lenovo Support Center Hardware Scan and the Video Card Mathematical Operations Test has failed rendering the Report: WVC007002-UL7BPL. Is there a tried and proven solution out there? I have had a look at the solutions on the forum and am not satisfied that the solutions offered prove that the problem has been resolved. It is reasonable to expect Lenovo to make available a solution as a matter of course instead of end-users of "afflicted" Lenovo devices having to request/search for a solution(s).

























Lenovo Support Center Hardware Scan - Video Card Mathematical Operations Test Result Code; WHD00V000-UL7BPL.JPG ?98 KB

Answer:Lenovo Ideapad Yoga 700-141SK Lenovo Support Cente...

Hi there, Wistert -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
A service tip has been released concerning the WVC007002 Mathematical Operations Test error message.  This is a false negative and can be ignored; it does not affect the system's functionality or performance.
 
Link to Service Tip;
https://support.lenovo.com/us/en/solutions/HT105222
 
Update us how it goes.
 
 
 
 
Regards,
 
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