Computer Support Forum

X250 -EM7345-MBIM_issues

Question: X250 -EM7345-MBIM_issues

Hi all,
I got my 5th thinkpad devices X250 since Feb,2015, and I bought a em7345 module from Chinese C2C paltfrom taobao.com
When I use win7 os,it is ok and updatable
but when I change my os to win10 , problem occurs.
I downloaded the newest drivers from support.lenovo.com and installed
File directory C:\ProgramData\Intel\LENOVO MBIM Toolkit\FirmwareDatabase\PreInstalled existed.
The newest version is FIH7160_V1.2_WW_01.1529.06_TS_NAND.fls
But when I launch intel MBIM firmware updated,it shows :
"Device not found or removed"
device information and sim information was all blank

When I add flz files downloaded from rokuta.com, it's also not updatable

But I can use the sim internet service
What a [skipped] thing!
Here are some feedbacks after I run "cmd".
Name : Cellular
Description : Sierra Wireless EM7345 4G LTE
GUID : {6EA411DA-ED15-****-****-36D4********}
Physical Address : 00:aa:00:4d:**:**
State : Not connected
Device type : Mobile Broadband device is embedded in the system
Cellular class : GSM
Device Id : 0139370007*****
Manufacturer : Sierra Wireless Inc.
Model : Sierra Wireless EM7345 4G LTE
Firmware Version : FIH7160_V1.2_WW_01.1415.07
Provider Name : 46011
Roaming : Not roaming
Signal : 48%
RSSI / RSCP : 15 (-83 dBm)


All I wanna know is how to update its firmware to the latest.
Thanks for ur help @[email protected]

Relevance 100%
Preferred Solution: X250 -EM7345-MBIM_issues

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: X250 -EM7345-MBIM_issues

The firmware updates on reboot or if you have PIN protected SIM card after first connection.





__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

9 more replies
Relevance 78.31%

I installed WWAN card Sierra em7345 on X250 with Windows 7.How make GPS working? (not going to upgrade Windows)?Did anybody do it?Tank you

More replies
Relevance 77.49%

I recently ordered 2 laptops about a month ago. I've been foloowing such forums of:https://forums.lenovo.com/t5/ThinkPad-Tablets/Sierra-Wireless-EM7345-ThinkPad-8-and-10-general-issue...and have similar results. For whatever reason, the card disables itself.  I've checked the internals and its seated properly.  I've even reseated.  I can only go by what my user, in the field has provided me information about.  It'll work sometimes.  When I remoted in last time, I disable and re-enabled it.  I changed "automatic" to specifics of verizon connection (vzinternet) and changed to override to automatic dhcp ip.  The system seems to have worked for 7 days.  It doesn't work again.  When it disables itself, device manager says its working fine.  Access Connection software from Lenovo freezes up, crashes, or stalls and eventuall kicks back to wifi.  At this point there is no point in contacting support, due to it being a field system with proprietary software.  Knowing that both systems have this problem, I doubt its a hardware problem (other than having the wrong untested card to begin with). The only other suggestion from lenovo would be to reload the system, which is not an option in the field. Therefore I'm faced with sending the user a mifi card from Verizon, because a $200-$300 internal card wont work properly.   I'd ask for a refund if I had enough in the budget to order 4 new laptops. ... Read more

Answer:x250 w/ EM7345 4G LTE + Windows 7 64bit + Lenovo Access = Ridiculousness.

Have you tried older EM7345 firmware versions ? Unfortunately the version I use (in EU) which works so-so is not Verizon specific so it can not help.





__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

8 more replies
Relevance 76.67%

Hello, I'm thinking to buy ThinkPad Sierra Wireless EM7345 4G LTE Mobile Broadband FRU: 04X6014 for my ThinkPad X250. I?ve few questions, Pease suggest ...1. Is it really any good and practically beneficial?2. Can I use it on Fedora 27, How?s Linux support?3. X250 has two PCI Express M.2 card slot and one is already occupied by WLAN Card and other slot is available, Can I use empty slot for FRU-04X6014?4. Can I use both WLAN and WWAN simultaneously?5. What is the impact on battery (Windows and Linux)?6. Is AliExpress a good place to buy? Thankyou  

Answer:Sierra Wireless EM7345 4G LTE Mobile Broadband FRU: 04X6014 for my ThinkPad X250

Regarding your questions:1) I personally use it and it's really good, as I don't want to use additional USB modem or WWAN wireless router.2) Can't say, as I don't use Fedora.3) There's a dedicated port for this module. Please make sure, that you have an antenna connectors for module and adapter for a SIM card. Moreover, instead of WWAN module, you can install there a m.2 2242 SSD disk.4) Both can be enabled and connected, but application will use one at time.5) I have an extended battery, so it's hard to tell. I guess it have a simmilar power usage as WLAN module (basing on Windows power utilization). Can't say about Fedora.6) It you don't want to have a problem with whitelist (it prevent system from booting, when unauthorized module is installed), then I look for module on eBay. Make sure, that photos explictly show FRU PN: 04X6014 on module's label. Models without it will not work.

1 more replies
Relevance 75.85%

After installing Windows Fall creators update 1709 my Sierra EM7345 almost doesn't work. When I establish the connection everything works fine, but only for 15-30 seconds, then connection goes away. Ping 8.8.8.8 starts throwing error: General failure. I tried installing newest driver from lenovo support, but situation hasn't changed. Driver properties screenshot attached. 


























photo_2017-11-23_14-56-43.jpg ?33 KB

More replies
Relevance 44.28%
Question: T440 EM7345

Hey I have bought a T440 with the "integrated Mobile Broadband upgradable".Will I be able to use the Thinkpad EM7345? /Jonas

More replies
Relevance 44.28%
Question: T440s with EM7345

I've got a T440s running windows 7 with a em7345 4g mobile module installed, the drivers install correctly and it recongnises the sim but fails to find the network (upon trouble shooting the connection windows suggests that there is no signal, however my phone uses the same network so I know this to not be the case). My best guess so far is that it's either something to do with the apn settings (I'm based in the UK and use the giffgaff mobile network which does require apn settings to be set) or there's an issue with the antena. No connection shows up in the VAN UI. Anyone with any ideas about how I could go about testing either of those things?













Solved!

Go to Solution.

Answer:T440s with EM7345

Hi,you wrote:"... it recongnises the sim"and"No connection shows up in the VAN UI"There is a bit contradiction. Where do you see the sim card is recognized? Is your sim card activated?

9 more replies
Relevance 44.28%

Hi Guys,So using EM7345 - I was using 1415.09 firmware which seems to have really good download/upload speeds but seems to loose the connection every now and again Switched to 1442.11 which is new firmware for my carrier (EE UK) in the UK just pushed with the latest driver but the download speeds have taken a hit, not sure if its more stable.Anyway what are you lot doing firmware wise ? Are you changing it ? If so what firmware are you using ? There's a new 15XX variant in the new driver release but it says NAND so guessing North America market - that said seems to work fine on my modem anyway. Let me know





DangerMouseCurrent Machines : X1-3460/X1-20BS

Answer:EM7345 Firmware - Best One ?

the lastest firmware is 1.2.. and here are the AT main secret programming codes and commands...(I do not want ...etc..publish more secret codes etc..do not ask for more..)..because they are too dangerous etc..to change the commands etc..use this software..PuTTYhttp://www.chiark.greenend.org.uk/~sgtatham/putty/download.html AT commands are very helpful for troubleshooting your device and changing the settings that are not available from standard Windows settings. For example, you can choose the access technology ? 2G, 3G, 4G and even stick to particular frequency bands.EM7345 is using Intel (formerly Infineon) AT command set and it?s not compatible with Quallcomm AT command set. All basic AT commands like AT+CFUN are more or less the same for all 3G/4G devices, but advanced ones, starting from AT+X, are unique to Intel XMM platform devices.No official documentation for AT commands was released by Intel, all I was able to find is some source code fragments for Samsung phones (that are based on the earlier XMM platform, like XMM 6380, or so)  on GitHub.To use AT commands, first you have to enable EM7345 AT command port, There are many cases when your newly installed EM7345 doesn?t work. Let?s start step by step.AT+CFUN?should return: +CFUN: 1,01 means the device is turned on. If it?s not 1, make sure your EM7345 is turned on in Windows Connection Manager. Or try to turn it on using the AT command:AT+CFUN=1Let?s check if the SIM card is working and recognize... Read more

6 more replies
Relevance 43.87%
Question: X240 EM7345 issue

Dear All, I am facing a problem after flash the firmware of EM7345, it become "Unknown Device" now. May I know how can i fix it? Thanks! hang

Answer:X240 EM7345 issue

maybe you can find some answers here:http://zukota.com/

1 more replies
Relevance 43.87%

Hi, In Lenovo`s website it says that Sierra Wireless EM7345 FRU 04X6014 has GPS as well. So, I installed it on my x1 Carbon gen2, its network is working perfectly but when I tired its GPS it isn`t. When I open Maps of Microsoft or installed other apps it didn`t work either. So, where could be the problem.. is it the app/program or it`s the modem I am using Windows 10 Pro Thanks,Kushtrim













Solved!

Go to Solution.

Answer:Sierra wireless EM7345 - GPS

Hi, kushtrimIs there location sensor, em7345 related, in the device manager?To force em7345 embedded location receiver to work, Sierra Wireless drivers should be installed and modem virtual ports composition edited. To understand the cituation read this thread and post:https://forums.lenovo.com/t5/ThinkPad-Tablets/ThinkPad-8-GPS/m-p/1758669#M29493

1 more replies
Relevance 43.87%

WARNING!!! The instructions in this post are applicable only to EM7345 installed in Lenovo laptops!! For example, models T440, X240, X1 Carbon 2nd and 3rd gen, X250. For tablets or other devices don?t use the firmware given in this post, you can brick your EM7345! Unfortunately, the default factory EM7345 firmware version  (1.1) has some bugs. For example, after connecting to a LTE network and then disconnecting manually, the network status of the connection was changing for me to ?No service? until device restart. Also, the device often disappears from Device Manager and reappears there with the name ?1 CDC? and does not work until you disable and then enable it again in Device Manager. All those issues are caused by some bugs in EM7345 firmware.But there is a newer version of firmware, namely 1.2, where the above bugs are fixed. But by default, you cannot flash it, because firmware updating is supposed to work unattended. And this is not nice of Intel and Lenovo. The users must be able to do firmware updating when they need or want it! Bad, bad Lenovo, very bad! Here?s the instructions of how to flash your EM7345 to the latest version:Make sure you?re using Windows 8 or 8.1Go to the control panel and uninstall Sierra Wireless EM734x 4G LTE Software from Program and Features.Reboot your laptop.Download and install the latest EM7345 driver package from the Lenovo website. http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-l... Read more

Answer:Sierra Wireless EM7345

 12345678910111213141516171819202122232425262728<?xml version="1.0" encoding="UTF-8"?><Config><EmailTo></EmailTo><EmailSubject></EmailSubject><!-- Location of where the trace file will be stored --><TraceDir>%USERLOCALDATA\temp\TraceApp</TraceDir><!-- Trace level can be any number between 1 - 9 --><TraceLevel>1</TraceLevel><!-- EnableTracelevel true = show trace level in GUI. Works only in Windows 8, not in     Windows 7 --><EnableTraceLevel>false</EnableTraceLevel><!-- Location of where the firmware database is located. --><CustomFirmwareDatabase></CustomFirmwareDatabase><!-- 0 - turn off Application logging. 1 - turn on  Application logging --><AppLogging>1</AppLogging><!-- Max size for debug logger file --><AppLogSize>4096000</AppLogSize><!-- Resource file with translated string table --><ResourceFile>Resource_en-us.xml</ResourceFile><!-- Silent Auto Firmware Update --><SilentAutoFWUpdate>false</SilentAutoFWUpdate><!-- Prompt Silent Auto Firmware Update failures, this configuration is only applicable if 'SilentAutoFWUpdate' is true --><PromptForSilentAutoFwUpdateFail>true</PromptForSilentAutoFwUpdateFail><!-- Enable Firmware System Tray. Default is true to enable --><FirmwareSysTray>true</FirmwareSysTray></Config>Now, re... Read more

9 more replies
Relevance 43.87%

Hi -  I have  T540p running on Windows 7 that is equipped with a Sierra EM7345 4G LTE Modem however I cannot get the GPS function to work. I REALLY need to get this working as its going to affect my work sooner or later. Thanks Everyone. S

More replies
Relevance 43.46%

I saw ThinkPad w550s can add EM7345 4G LTE MOBILE BROADBAND.I just want to know does EM7345 support T-Mobile LTE network in US and other international network such as in Europe  and Asia? http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-w-series-laptops/thinkpad-w55... I did check the documents about THINKPAD EM7345 4G LTE MOBILE BROADBAND but the information about LTE supported bands are too technical to be easily understood. I heard EM7355 has better support on international network but not sure if w550s can use EM7355 .. or other brand Mobile Broadband.

Answer:EM7345 4G LTE questions on ThinkPad W550S

I have EM7345 working in the UK on an x1 carbon, but I cannot get it to work on t-mobile USA LTE networks -- it disconnects immediately after registering.  T-mobile said the correct bands were covered by the device, but could offer no help.

1 more replies
Relevance 43.46%

What a pain! The Sierra Wireless EM7345 is so unusable (Windows 8.1 / 10); Deutsche Telekom SIM. Sometimes it works; sometimes it doesn't. Using deal-in tools help sometimes but not always. Called Lenovo; they sent me an replacement (ericsson) ... with not LTE / 4G. Come on Lenovo ... the internet is full of issues with this real worst Sierra Wireless EM7345 module. Fix it!

Answer:X1 - 20BS003NGE - Sierra Wireless EM7345

Hi bbhermann, There have been several updates. Here is the latest:
 
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...
 
Did you try it? Tell us more!

8 more replies
Relevance 43.46%

I have fitted the Sierra EM7345 module to my T440 to get 4G mobile coverage, and this works fine. But the EM7345 also contains a GNSS sensor, which should give GPS position data.In device manager, this sensor is displayed as working correctly, but how can I establish the actual GPS coverage, e.g. number of satelliites received, signal strenght, position accuracy etc?I'm running W10 build 10586.





Hans-HenrikT440 20B7-S0HN00 replacing T60 2007-VPX CoreDuo T2400 1,83GHz, ATI x1300 SXGA+, Win8.1 Pro, 4Gb RAM (=3), Kingston SSDNow V200 128GB, MS Office 2007, OpenOffice. 3 more T60 in family - all now running Windows 10

Answer:T440 EM7345 GNSS sensor

HiYou should enable Location services within the Windows settings.Then use location-based apps or/and widgets.

3 more replies
Relevance 43.46%

I've got old 1.1 firmware and because of that (dis-)connecting issues.Using the newest drivers from lenovo (02-2016) I followed the instructions from:http://zukota.com/sierra-wireless-em7345-how-to-flash-the-latest-firmware/#comment-20191) edited the config.xml:<?xml version="1.0" encoding="UTF-8"?>
<Config>
<EmailTo></EmailTo>
<EmailSubject></EmailSubject>
<!-- Location of where the firmware database is located. -->
<CustomFirmwareDatabase></CustomFirmwareDatabase>
<!-- 0 - turn off Application logging. 1 - turn on Application logging -->
<AppLogging>1</AppLogging>
<!-- Max size for debug logger file -->
<AppLogSize>4096000</AppLogSize>
<!-- Resource file with translated string table -->
<ResourceFile>Resource_en-us.xml</ResourceFile>
<!-- Silent Auto Firmware Update -->
<SilentAutoFWUpdate>false</SilentAutoFWUpdate>
<!-- Prompt Silent Auto Firmware Update failures, this configuration is only applicable if 'SilentAutoFWUpdate' is true -->
<PromptForSilentAutoFwUpdateFail>true</PromptForSilentAutoFwUpdateFail>
<!-- Enable Firmware System Tray. Default is true to enable -->
<FirmwareSysTray>true</FirmwareSysTray>
<!-- Enforce module compatibility -->
<EnforceModuleCompatibility>true</EnforceModuleCompatibility>
<!-- Added new parameter to update firmware at time of Add --&g... Read more

More replies
Relevance 43.46%

after the last (automatic) software update I cannot find my EM7345 (it also used to publish a screen asking fro the PIN befeore, now it says "not found or removed" in the adapter status of Access Connections. I have tried to manually reinstall, but it still does not show up, also in the network adapters tab of the device manager. Has anyone a solution?

More replies
Relevance 43.46%

Hello, I bought one year ago a W550s with the 4g Modem EM7345, (I think that it's this model). One month ago the 4G modem has disappear from my computer and i can't connect to internet again.I don't show it in the device manager Also i have another problem, the key "0" of the numeric keyboard doesn't work (The computer is in warranty) Anyone could help me with this problem?Thanks

Answer:W550S. Problem with 4g Modem. EM7345

You have to update EM7345 firmware by installing software package from Lenovo. There are still small issues but it is much better than the default firmware that does not work at all. Follow the discussion here https://forums.lenovo.com/t5/ThinkPad-Tablets/Sierra-Wireless-EM7345-Beta-Build-4389/td-p/2193557 




__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

1 more replies
Relevance 43.46%

ConfigulationLenovo X1(brand new)Sierra EM7345(firmware version is FIH7160_V1.2_WW_01.1426.16_TS)Windows7PRO I insert SIM card to slot as well, but I couldn't detect any WAN service provider, and get error message as same as "sim card is not present", so that's why I've upgraded EM7345 driver which is latest version from Lenovo website, and using firmware version as same as FIH7160_V1.2_WW_01.1426.16_TS I find out wrong information, X1 EM7345 IMEI number doesn't match between WAN card printed IMEI number and M2 software device information such as 004999010640000. If someone know about it, please help me.

Answer:X1 EM7345 IMEI doesn't match

HiAs we discussed in another thread (where you haven't answered the last my post with requests) issue might be caused by the broken sim card reader or sim card is being inserted unproperly.

3 more replies
Relevance 43.46%

Hi everyone! I have t540p with windows 8.1.I updated drivers for em7345 (ver.2.1.10640.4269 of 7/27/2015) and now I have the following problem. If I turn on my laptop after hibernation, em7345 cannot connect to the internet. Only after rebooting of em7345 via device manager, em7345 works properly.Has anyone had such problem? Is there a solution? I installed previous version of drivers, but it did not help. Thank you in advance for help and advice!





t540p RAM 16 Gb SSD 256 Gb + SSD 1Tb EM7345

More replies
Relevance 43.46%

Windows just updated again and now my LTE wireless card no longer works.  In the device manager the Sierra Wireless EM7345 4G LTE hardware has an exclamation mark and the device status lists. This device cannot start. (Code 10){Operation Failed}The requested operation was unsuccessful. I tried updating to the latest driverfrom July, but to no luck.http://support.lenovo.com/us/en/downloads/DS040771?LinkTrack=Solr I also tried uninstalling and reinstalling again, but no change.  It seems to prefer the "Generic Mobile Broadband Adapter" driver from Microsoft when I try to update. Any suggestions?

More replies
Relevance 43.46%

Hello,I bought the Card EM7345 for my lenovo t460s laptop. When I opened my laptop,it somehow seems incomaptible... the wires and the connection point at the card em7345 seems to be male. So I wonder if the card and the laptop could not be used together (it is not mentioned in the hardwarecompatibilty table)? [But other people here at forum report that could be used togetherhttps://www.reddit.com/r/thinkpad/comments/4aawmj/t460s_wwan/ ?] Or another stuff necessary to connect to laptop and card? Thanks!

More replies
Relevance 43.46%

I recently purchased a ThinkPad W540. And noticed my connection is dropping every few seconds.
 
First thing I did was getting a new SIM card. didn't change anything.Now I left Device Manager open by accident, and noticed the EM7345 was disappearing from the list and then appearing again. Does this mean the EM7345 is faulty?I have been unable to install the latest driver. It still shows the inbox Microsoft driver dating back to 2013 in Windows 8.1. I was hoping a firmware update might fix it. But to my understanding Windows 8.1 loads this firmware from the hard disk or SSD upon boot.
 
I confirmed the network card is also behaving the same in Ubuntu 14.10.Now I plan on calling Lenovo tomorrow for an on-site replacement.

Answer:EM7345 randomly disconnecting in new W540.

When it disappears do you see an unknown device called '1 CDC'  in Device Manager ? It always use Microsoft generic driver because it works in MBIM device mode (IOW there is no need for vendor specific network device driver, except the GPS). What firmware version do you have ? Follow this thread http://forums.lenovo.com/t5/ThinkPad-Tablets/Sierra-Wireless-EM7345-ThinkPad-8-and-10-general-issues...





__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

5 more replies
Relevance 43.46%

I bought EM7345 WWAN card from ebay, and have installed it in my X1 carbon (20BS type), the device is not getting recognized by my machine and after a lot of reading, I found the issue to be incorrect VID (0000) and PID (0002) on the card, does this mean this card is bricked and cannot be recovered? the card shows up as unknown usb device in device manager, before I return the card I want to check if there is any way to correctly re-initialize/re-flash this card, I found that this card will not be supported by Sierra Wireless so posting in lenovo forum. please help or point me to right support personnel.

























Device Manager.jpg ?175 KB

More replies
Relevance 43.46%

How to flash the firmware of the sierra wireless em7345 on windows 10 ?  Its not possible through the steps i could find which was only for widnows 8. 

Answer:Sierra Wireless EM7345 windows 10

HiOnce the modem drivers are installed, including Intel flash tool, and the sim card inserted, during laptop cold start the flash service checks out whether newer firmware is available according to current modem fw and the sim card data (more clearly, cellular operator MCC/MNC values), and performs the flashing process if it's needed, in auto mode. You should see appropriate notification from the flash service in the system tray.

2 more replies
Relevance 43.05%

Hello! I have a T450s with a Sierra EM7345. After a vanilla installation of Windows 10 and Update 1607 I don't get a stable connection with 3G/HDSPA/LTE to O2 with this card. I have used the latest drivers 2.25.10910 and software 2.21.10890. The card shows firmware FIH7160_V1.2_WW_01.1528.04. Energy-Option is set to maximum performance. The connection to O2 is established very quickly, but I have a plenty of time-outs over this card.Does anybody have the same problem or has a solution? Thanks Axel

More replies
Relevance 43.05%

When i located 4G area in SYDNEY, i am able to switch on Wireless WAN Radio, anyhow it doesn't work at all. But when i located 3G area, i can not switch on Wireless WAN Radio, also i can not use internet service. 

Answer:Sierra Wireless EM7345 software request

HiWhat operators are you connecting to? Telstra?What's the OS version on the laptop?Modem behavior above might relate to the error you've described in another thread.

7 more replies
Relevance 43.05%

I am using the EM7345 in my X1 carbon 2014 on a daily basis. It works flawlessly with my local 4G SIM. (No need for APN settings)I went to Spain for a week and tried 2 different providers: Labara and Hits mobile.They are both guesting in Vodaphone's network.In the network connection dialog they both indicate Vodaphone ES with an additional roaming indicator.When trying to connect they both ask for an APN string: gprsmov.lebaramobile.espc.hitsmobile.es After clicking connect it takes like no time till it says "cannot connect," I wonder,Windows bug? (windows 8.1 update)Sierra driver bug?or maybe vodaphone trouble? btw, I also tried a "native" vodaphone ES sim (no need for APN settings)Worked perfectectly ! Any suggestions?         

Answer:Sierra Wireless EM7345 not accepting APN settings

I have exactly the same issue.My thinkpad 8 LTE (sierra EM7345 chip)with windows 8.1 doesn't work if the sim card requires APN configuration!





Thinkpad 8 4G/128 GB LTE 64 bits Windows 10 pro/8.1 pro

9 more replies
Relevance 43.05%

Hi, I am running Windows 7 PRO on Carbon X1 and I have a constant ?disconnection? problem with the modem. Current firmware is FIH7160_V1.1_MODEM_01.1349.12 ? this is shown in the Intel MBIM Firmware Updater.I downloaded latest Lenovo driver for my X1 Carbon, Windows 7 PRO from Lenovo www and installed it.Then I opened Intel MBIM Firmware Updater as I want to change firmware to V1.2Loaded FIH7160_V1.2_WW_01.1522.02_NAND_Generic.flz.It went OK.When I pressed ?Update Firmware? there is answer:ERROR: Firmware v1522.02 is not intended for this model of the device?. I tried with other firmware versions, eg:FIH7160_V1.2_WW_01.1415.07_NAND.flzFIH7160_V1.2_WW_01.1415.09_NAND.flzFIH7160_V1.2_WW_01.1442.07_NAND_Generic.flzbehave exactly the same I need to upgrade firmware to 1.2 as I have a constant ?disconnection? problem with EM7345.thanksBud

More replies
Relevance 43.05%

Hi Support, I would like to change a setting, so that the Sierra Wireless Adapter only connects to 4G networks. In Windows 10, I cannot see anywhere where I can easily set this. I would expect there to be mobile management software where these settings could be changed. I never want to connects to GPRS, and would like my Sierra Wireless mobile card to only connect to 4G or not connect at all. This would prevent the card dropping down to GPRS when the signal is temporarily weak and force it it to try for a 4G connection. I have had similar functionality on prior USB mobile data cards I.e. Vodafone, and hence the expectation that there would be similar settings on the Sierra Wireless. Thank you, George

More replies
Relevance 43.05%

May i know whether Sierra AirPrime EM7345 work with ThinkPad W540?













Solved!

Go to Solution.

Answer:ThinkPad W540 Work with Sierra EM7345?

Since it is listed in the official parts-list for the W540: Yes. However, you will need a Lenovo branded card (04X6014, which is the Sierra Wireless EM7345 LTE/HSPA+ 42Mbps M.2 Card).

2 more replies
Relevance 43.05%

Hi, I've planned to buy  a  good LTE WWAN adapter for my T440 recently, but going though many negative opinions on officially supported EM7345  I think it's point less to spend many on it. I really like EM7455 but I am sure I will fall into the problem with "unsupported WWAN card ..."  which I know I can work around, but would prefer a clean solution instead. Is there any good alternative to EM7345 for T440 to get it working out of the box? Ideal would be official BIOS with EM7455 enabled in BIOS whitelist, which I believe is unlikely.             

More replies
Relevance 43.05%

I've got a Sierra Wireless ME7345 card in my W550S. It used to work fine, but around the time I 'upgraded' to the Windows 10 Anniversary Update, it comes and goes. When it's not available, it shows as "This device cannot start (Code 10) in the Device Manager. I've tried installing the drivers again and rebooting but it makes no difference.  It will occasionally show up, but after a few sleep and wake cycles it goes away. Rebooting sometimes makes it appear. Thoughts? Thanks!

More replies
Relevance 43.05%

I get a completly new X1 Carbon, but unfortunately there is NO driver for the WAN Card Sierra Wireless EM7345 on the lenovo page! How can I install this card on my X1 Carbon?Therei s only a driver for EM7355 and this driver is not compatible with the EM7345 in my X1 Carbon! Thanks for your help! Best regards,Johannes













Solved!

Go to Solution.

Answer:X1 Carbon - Driver Sierra Wireless EM7345 ?

Hi, jkuengWhat's the OS installed on your laptop? For win8/8.1 there are no needs for drivers if the card is in MBIM mode. It must work natively in OS. Let's check it. Look at the Device Manager, open Network Adapters item. You should see something with AiarCard. Open Properties, Details tab, pull down Options list, find out an item Compatible ID. Looks like USB\Class_xx&SubClass_xx&Prot_xx). Copy the values and past here. Will look.
 
Also, could you, please, post here USB IDs of this card? Find it at the same list under Hardware ID item (looks like VID_xxxx&PID_xxxx).

9 more replies
Relevance 43.05%

Dear All, I have a X1 Carbon with Sierra EM7345 WWAN modem. It is all installed perfectly - drivers etc. But id does not recognize the SIM card. I have googled a bit and I can say that:1) I have the drivers OK, I have the WWAN network adapter etc.2) I have inserted the SIM card correctly The SIM card works perferctly if I use the USB 3G stick instead. So the problem is not in the SIM card.I think there is some configuraiton of the Sierra modem which should be done - to switch to 3G/2G or something. Please help - one of the main reasons to buy this laptop was the embedded WWAN. Thanks. Here are some screenshots with the config:











Solved!
Go to Solution.

Answer:Carbon X1 SIM card not detected (Sierra EM7345 WWA...

Hi,1. what's the OS version? Seems it's win8. When did you update the OS last time?2. What's your mobile broadband carrier and country?3. How do you establish internet connection via USB 3g stick? Do you use 3rd party connection manager?

9 more replies
Relevance 43.05%

If I have understand correctly EM7345 is made specifically for Lenovo based on their requirements and specifications. Lenovo is also responsible for this firmware....on Carbon X1 etc...   I found an interesting AT command for Sierra Wireless EM7345. The command is ?AT+XCIQ?. There?s the following text string in EM7345 firmware file (it is present in any version so far): +XCIQ CIQ: Carrier IQ enable/disable.Let?s try to get ?help? about this command:  AT+XCIQ=? +XCIQ: (0-1) OK1234AT+XCIQ=?+XCIQ: (0-1) OKSo, we can suppose that 0 disables this Carrier IQ feature, and 1 enables it.Let?s read the current setting of this feature: AT+XCIQ? +XCIQ: 1 OK1234AT+XCIQ?+XCIQ: 1 OKLooks like it?s on by default. Let?s try to switch it off?NOTE: If you?re running firmware earlier than 1522.02, don?t enter the following command!If we try to enter: AT+XCIQ=01AT+XCIQ=0i.e try to disable Carrier IQ, EM7345 will have a fatal crash and reboot into boot flashing mode and it will be stuck there for good.So, Carrier IQ is always on and if you try to turn it off using the above AT command, that will kill the device!With firmware version 1522.02, AT+XCIQ=0 returns OK and there?s no fatal crash like in previous firmware versions. Also AT+XCIQ now accepts 3 possible values with 1522.02 firmware: AT+XCIQ=? +XCIQ: (0-2) OK1234AT+XCIQ=?+XCIQ: (0-2) OKSo, 0 must be disable, 1 enable, and what is 2? Any value gets OK response and t... Read more

Answer:Sierra Wireless EM7345: Who’s spying on us?

Another repost zukota's blog w/o author's mention.

5 more replies
Relevance 43.05%

hi all, i bought a helix 2 from a friend - he did not use the mobile broadband card, but i need this thing.Using a german Telekom CardModem FW is FIH7160_V1.1_MODEM_01.1349.12 i searched google and forums and found some hints how to upgrade.installed the latest Tool (MBIM Firmware Updater), it comes with a FLS FileFIH7160_V1.2_WW_01.1616.01_Generic.fls and XML file. as i could not find the FLZ, i edited the XML with The infomration for Telekom (26201) When i try to upgrade it says:ERROR: Firmware Telekom Deutschland GmbH, v1616.01 is not intedned for this model of the device. The reason why i want to upgrade is: nearly NO connection with this card, although all other devices have LTE connection Who can help or make my Helix World less dark? Thanks Frank

Answer:Helix 2. / Upgrade EM7345 - where find FW Files?

what worked for me to upgrade: https://zukota.com/sierra-wireless-em7345-an-easier-method-to-update-firmware/ antonio on December 26, 2016 at 4:08 am

Thanks riemannZ!

So the procedure for me was:

a) Install the Sierra Wireless EM7345 driver, in my case gtwo47ww.exe
b) Edit with admin privileges:
%ProgramData%\Intel\LENOVO MBIM Toolkit\Config\Config.xml

and set:

SilentAutoFWUpdate to false
PromptForSilentAutoFwUpdateFail to true
EnforceModuleCompatibility to false
FirmwareSysTray to true

c) Restart

You will be prompted for firmware upgrade, in my case with a generic driver.

2 more replies
Relevance 43.05%

I'm having problems with EM7345 modem every time I close lid after resume I can't see no more any 3G networks in Windows 10 connection manager, I have to restart my notebook and then I can connect again to 3G network.Could anyone help me with this, I use X240 with Windows 10, modem drivers version- 2.32.10970.4625, firmware version:FIH7160_XMM7160_V1.2_MBIM_GNSS_NAND_REV_4.5 2015-May-12 14:28:08
*FIH7160_V1.2_WW_01.1442.11*"





_____________happy x240 user

More replies
Relevance 43.05%

Hey Crew, Trying to download drivers for Sierra Wireless EM7345 4G LTE driver for win7 64bit: http://support.lenovo.com/au/en/products/Laptops-and-netbooks/ThinkPad-T-Series-laptops/ThinkPad-T45... and getting page not found https://support.lenovo.com/page-not-found Can you please direct me to the new link? Cheers,Dean













Solved!

Go to Solution.

Answer:Sierra Wireless EM7345 Unable to download

Hello, servicedesk1I'd assume issue is casued by replacing old drivers and links to the new ones.Get them here:https://download.lenovo.com/pccbbs/mobiles/gtwo44ww.exe - drivers and firmware package, 2.16.10870.4434, 2016/01/29https://download.lenovo.com/pccbbs/mobiles/gtwo44ww.txt - readme

6 more replies
Relevance 43.05%

Hi, I am getting strange errors. Connection might work fine for hours but then it goes nuts. I can connect to my mobile internet provider but no data is moving. Attached a picture of errors. What is this?  













Solved!

Go to Solution.

Answer:T540p Sierra WWAN (EM7345) reliability

Picture disappeared.It says (the Windows 7 network diagnostics program):The mobile broadband network connection operation (context activation) failed with error code 0andProblem with wireless adapter or access point

9 more replies
Relevance 43.05%

I can use 4G with a China Unicom SIM card, but can't use China Telecom SIM card. What's wrong? ? C:\Windows\system32>netsh mbn sh rad int=* Radio state information for interface Cellular:
-------------------------------------
Hardware radio state : On
Software radio state : On C:\Windows\system32>netsh mbn sh intThere is 1 interface on the system:

Name : Cellular
Description : Sierra Wireless EM7345 4G LTE
GUID : {24D38066-0CEA-46BD-B9A8-D24763EE7DD1}
Physical Address : 98:81:81:51:5f:57
State : Not connected
Device type : Mobile Broadband device is embedded in the system
Cellular class : GSM
Device Id : 013937007******
Manufacturer : Sierra Wireless Inc.
Model : Sierra Wireless EM7345 4G LTE
Firmware Version : FIH7160_V1.2_WW_01.1528.04
Provider Name :
Roaming : Not roaming
Signal : 0%
RSSI / RSCP : 0 (-113 dBm)C:\Windows\system32>netsh mbn sh read int=*Ready information for interface Cellular:
-------------------------------------
State : Ready to power up and register
Emergency mode : Off
SIM ICC Id : 89**********************
Number of telephone numbers : 0C:\Windows\system32>netsh mbn sh rad int=*Radio state information for interface Cellular:
-------------------------------------
Hardware radio state : On
Software radio state : OnC:\Windows\system32>netsh mbn sh cap int=*Device capability information for interface Cellular:
-------------------------------------------------------
Device type : Mobile Broadband device is embedded in th... Read more

Answer:X1 Carbon 20BS Sierra Wireless EM7345 can't use Ch...

Just my 2cents, but have you tried putting the SIM in a regular handphone/cell phone?  Sometimes, some carriers may require you to "activate" the SIM.  You may also need to put in APN, etc information in the "Advanced Options".

1 more replies
Relevance 42.23%

I am looking for a practical way to upgrade firmware of Sierra Wireless EM7345 on a system without Windows. Either a Linux tool or something that could be booted from USB drive would do.

Answer:Sierra Wireless EM7345 firmware update w/out Windo...

talk to the zukota guys.

2 more replies
Relevance 42.23%

Hi , I have updated to the 1607 Anniversary Update in August and noticed that my WWAN Sierra Wireless EM7345 had problems starting up after reboot. Because of other problems with the 1607 I reverted back to 1511 and everything was alright again.A week ago I upgraded again to 1607 and again, my WWAN sometimes cannot start when booting up. The error log shows Miniport Sierra Wireless EM7345 4G LTE, {b343453c-24e6-493d-ba47-33eaec4de5e3}, had event Fatal error: The miniport has detected an internal error (details see below). So this clearly has to do something with the 1607 update or the drivers for the WWAN. I am using the latest drivers from the Lenovo website and have also tried to update drivers in device manager. But no luck. What helps to finally start the WWAN is either a reboot (the chances the WWAN is started properly are about fifty-fifty) or clicking WWAN off and on in flight mode options of Windows.  Maybe someone has an idea other than waiting for Microsoft to fix this stupid 1607? Thanks and best regards,Martin  Log Name:      SystemSource:        Microsoft-Windows-NDISDate:          10.10.2016 06:37:19Event ID:      10317Task Category: PnPLevel:         ErrorKeywords:      (16384),(16),(4),(2)User:      ... Read more

More replies
Relevance 42.23%

Hi all,I've really been helped by this forum in the past, and really hope you can help with this issue.I've installed the card and installed the driver - all of which has gone down without a hitch. The compute recognises the card with no issues. Unfortunately, however, when a simcard is inserted it does not register the simcard whatsoever - 'Insert sim' is still present.In my searches on this forum it seems this problem is Windows 10 specific - the system does recognise the wireless card but does not recognise the simcard reader. Anecdotally, it seems to work for others when using Windows 7 (although that wouldn't be a fantastic solution in my situation.)Is there any solution for this?Thank you in advance for your time and any responses!Jack

Answer:Lenovo Thinkpad T450s, Sierra EM7345 and Windows 1...

Hello, jraynerwin10 doesn't need wwan card's manufacturer drivers for the normal mobile connection, it has a native support that. Additional drivers are needed for the legacy location features via NMEA port, for the custom wwan card virtual devices configuration (like NDIS port etc).So, the 1st thought modem firmware is outdated. Check it out:open command prompt window (cmd) and type in the following stringnetsh mbn sh cap int=*Copy and past an output here (remove Device ID for your privacy).Another version is connection settings, APN mainly. Do you see a cellular network item in the win10 network settings?Anyway, I hope mobile device em7345 is present in the Device Manager w/out errors.

2 more replies
Relevance 42.23%

HelloI have a W541 running Windows 7 (64bit). I've found 'Sierra Wireless GNSS Sensor EM7345 4G LTE' appearing with exclamation mark icon in the device manager. Lenovo solution center also shows it as disabled device. I have downloaded and installed latest driver (2.17.10870.4454). After installation the device seems fine in device manager but as soon as I restart the notebook the device appears again disabled in the device manager. I?ve just found in the README file the W541 is not listed as supported model by Windows 7. According to this file W541 is supported by W8 or W10 but unfortunately I?m not able to install any other OS on the laptop.Can I expect to have support for W541 with W7 in a future software release? ThanksZoltan

Answer:W541 Sierra wireless EM7345 GNSS Sensor

I'm having the same problem with my Sierra Wireless 7345 on a W550s running Windows 10. It came with the laptop, so I'm sure it's supposed to be compatibile. I think it's a driver compatibility problem. Unfortunately, I've just chalked it up to the "Windows/Lenovo" tax - some things work, others just don't. I've gotten no reponse from Lenovo.

1 more replies
Relevance 42.23%

Hi guys, I've been debating on the purchase on a Helix 2 the deal breaker is if the broardband version (USA) that it has, is EM7345 unlocked?  I've called Lenovo Support and there not sure and avoid answering the question.  The only thing that do say is that they offer ATT or Verizon service. Anyone know if the EM7345 is unlocked?  Thanks!













Solved!

Go to Solution.

Answer:Helix 2 Integrated Mobile Broadband EM7345 Unlocked?

EM7345 is not locked in any means http://support.lenovo.com/us/en/documents/pd031021 Features and Benefits of ThinkPad EM7345 4G LTE (4XC0F46957):LTE/HSPA+ SupportOpen SIMSupports EMEA countries, Australia and New ZealandDelivers a true broadband experience to any device, anytime, anywhere.





__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

1 more replies
Relevance 41.82%

I have a T440 with Sierra LTE. It works just fine for connecting to mobile networks.But here in New Zealand, one of our providers also provides free wifi hotspots to customers on certain plans. In order to use this though, I have to enter a password that is sent to me by SMS.Is there any way that I can view SMS messages sent to the SIM card that is inside my laptop?At the moment, I have to remove the SIM from my ThinkPad (with all the hassle that involves), stick it into my phone, get the password, then transfer the SIM card back into my ThinkPad (and often as not, there is no power socket nearby, so I can't restart because I had to disable the internal battery when removing/replacing the SIM card).So, if someone can point to a way that I can simply view those SMS messages on my ThinkPad, I will be enernally grateful.













Solved!

Go to Solution.

Answer:A way to send/receive SMS messages on ThinkPad T440 with Sierra EM7345

Use Lenovo Access Connections if OS on your laptop is win7, or Sierra Watcher connection manager for both OS, win7/8.

9 more replies
Relevance 41.82%

HelloI got a totally new T450s with Windows 7 preinstalled. I did immediately an updgrade to Windows 10. Now the Sierra cellular modem is not working properly after inserting a SIM card (which works fine on another laptop). It says "Cellular No Service". The driver that is installed is "generic mobile broadband adapter" and not the Sierra Driver. I downloaded the lates Sierra Driver from the Lenovo website and installed it. Without success, it always installs the "generic mobile broadband adapter".Anyone any idea? ThanksAlexander Avidan

Answer:t450s Sierra Wireless EM7345 not working after upgrade to Windows 10

Welcome, Alexander Do you see broadband item on the cellular settings pane?The most likely cause of issue is APN setting missing in the connection profile. What is your operator name and what profile settings do you see?Win10 doesn't need modem manufacturer drivers for broadband access only, it uses built-in drivers. Also, there are default connection profile settings in the OS. If your operator is missing in that base or connection profile settings differ, you should edit profile on the cellular pane under administrative privileges.Anyway, I'm not sure em7345 modem in the Device Manager's "Network adapters" category in the win10 with OS built-in drivers installed should look like "generic mobile broadband adapter".

9 more replies
Relevance 41.82%

Hi there, I have a W541 with Sierra EM7345.I had and now have a lot of problems with the WWAN-Card, and more like you can read here: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/W540-Freeze-on-boot-screen-when-connecte... And now i cannot reinstall the driver because it's not supported for Windows 7 x64 any more:Sierra Wireless EM7345 Software for Windows 10 (32-bit, 64-bit), 8.1 (32-bit, 64-bit) - ThinkPad Now I have supported hardware with no driver available?!

Answer:ThinkPad W541 no driver Win7x64 support for Sierra EM7345 any more?

Hi aschulte,
 
If you have a W541 then you need the driver for the EM7355 card; that's what should be in the system unless the parts list and psref are mistaken.
 
http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-W-Series-laptops/ThinkPad-W54...

2 more replies
Relevance 41.82%

I upgraded my Helix Gen 2 to Windows 10 with few problems except for the Sierra WWAN interface to Windows 10 settings. The cellular button on the wireless menu is greyed out and the cellular option page in settings shows no devices. The adapter setting shows the adapter, and on the Settings, Network & Internet , Airplane mode page show both Mobile broadband and Wi-Fi buttons. WWAN can be enabled by truning off Wi-Fi and turning on Mobile broadband on Airplane Mode settings page. With these settings, I can connect to WWAN Verizon and get to internet but:1. Settings, Network & Internet , Cellular shows no connections2. Wireless pop up menu shows Cellular and Mobile Hotspot greyed out. So, in summary, I can connect to WWAN, but only via Settings, Network & Internet , Airplane mode page using proceedure above. By the way, my upgrade to Win 10, switched on the rotation lock, but I was able to fix that in Win 10 settings in table mode.  

More replies
Relevance 41.82%

I have a X1 Carbon 2nd Gen and recently upgraded to Windows 10. I am having a problem with Sierra wireless EM7345. Whenever i run my computer on battery power Sierra WWAN card doesn't work at all. It shows as unknow device in device manager. There is absolutly no problem while connected to AC power. Any help.

More replies
Relevance 41.82%

Hello everyone, I'm a bit desperate because I already tried so much.I'm running Windows 8.1 on my Lenovo X240, BIOS version 2.3 and the WWAN functionality broke about two weeks ago and I'm quite sure that this is related to a few updates that came either with Windows or more likely with Lenovo System Update which had a BIOS update and some driver updates alongside at that time.I cannot even try to establish a connection to the Deutsche Telekom LTE network, because all I'm seeing is "Insert a SIM" in the connection bar.This is what I tried so far:Use a different, well known working SIM card.Re-Install the driver packageUninstall and re-install the driver packageuse the "repair" function of the driver package setupBIOS downgrade from 2.3 to 2.29Disable and enable the WWAN functionality in the BIOSReplace the mainboard (lenovo service technician just went away an hour ago)And I'm still having the same issue. Now it's really nailed down to be either the BIOS or the driver in win 8.1 x64. One thing makes me wonder:When I choose to update the driver in the device manager and the Sierra card details, I'm pointing Windows direclty to the directory that contains the inf files and the device manager tells me that "The best driver software for your device is already installed." and shows me a "Generic Mobile Broadband Adapter". Is this an indicator for Windows completely ignoring all drivers in the setup directory of the driver package?Also, when I lookup the driver details, i... Read more

Answer:X1 Carbon - Driver Sierra Wireless EM7345 showing "Insert a SIM"

Hi, JrgenWhat wwan card related items are there in the device manager now? Are there unknown devices, as well with "1 CDC" context in the name?

9 more replies
Relevance 41%

X250 additional storage drive? Hello! Is it possible to have another storage drive for X250?













Solved!

Go to Solution.

Answer:X250 additional storage drive? Hello! Is it possible to have another storage drive for X250?

Hello,
 
I just got an X250 myself, and am currently playing around with using an M.2 SSD (the 2242 size, it's a bit smaller than an mSATA SSD) and a "regular 7mm high" 2.5" SSD in it as well.
 
Regards,
 
Aryeh Goretsky
 

1 more replies
Relevance 38.13%
Question: X250 m2 ssd

So i have an x250 thinkpad with a normal 2.5inch HDD. I would like to get an m2 SSD for boot and OS only. I know it has to be 2242 form factor. The only issue is which brand?There are fewTransend vs adata vs mydigitalssd and other ones i have not heard off.Any recommendations?? 

Answer:X250 m2 ssd

Hello,
 
I am using the M.2 2242 form-factor MyDigitalSSD 256GB Super Boot Drive, P/N MDM242-SB-256, in both a ThinkPad T440p and a ThinkPad X250.  No problems noted with either system.
 
Regards,
 
Aryeh Goretsky
 

5 more replies
Relevance 38.13%
Question: SSD & HDD X250

Hi Lenovo,I just reading from other blog that we can use SSD only for running programs & HDD for data storages in x250.That's true?We can use 2 drive (SSD & HDD) in x250? Thanks

Answer:SSD & HDD X250

Hi YudhaCaraka,Welcome to Lenovo Community It depends on which model of X250 as this product has two model 20CL????  AND 20CM????.  Some of them comes with both HDD and SSD which again in some model SSD is upgradable and you can use SSD for storing program as well and in some another model SSD is not upgradable and just used as Windows storage.  Also, they have another model which has only one SSD which can be use for both program running and data storage. You have to know the exact model of the machine.  Regards, **If the issue has been resolved please, mark me as solution provided to help others find the solution easily and click the Kudos.** 

5 more replies
Relevance 38.13%

My brand new direct from the factory X250(swedish/finish backlit keyboard) have a bad key. The D key works inconsistenly, you have to press it a lot harder than all the other keys making it a pain to use when you write because you have to anticipate every upcoming D and press harder. (It has to travel further down compared to the other keys).I am actually very dissapointed with this, the computer was expensive and should not suffer from factory defects such as a bad keyboard key.Is this something i can fix myself? I need the computer and don't wan't to send it away for multiple weeks or deal with the logistics of having to ship it and recive it. 













Solved!

Go to Solution.

Answer:New x250 have a bad key

Chances are the keyboard needs to be replaced. You could try reseating the keyboard, but it's fairly complicated on the X250. http://download.lenovo.com/pccbbs/mobiles_pdf/x250_hmm_en_sp40f30022.pdf

4 more replies
Relevance 38.13%

 Which M.2 SSD should I put in my X250. SSD capacity 256 GB.I don't want its motherboard dead.Lenovo India has very very bad technicians they killed my X240 and I don't want to go through all that again.Please answer only if you've first hand experience.

More replies
Relevance 37.72%

Hello, I have been purchasing Thinkpads for about 10 years and ran into a new problem with a brand new X250.  I purchased a Samsung 850 500gb for it.  After configuring the laptop as our normal image, I then copied the drive and everything was fine.  After that, I put the Samsung drive in (already imaged) and the machine would go to a black screen after POST.  It wouldn't even boot off USB drive.  Very confused, so I put the original drive in, and it won't boot, just a flashing underscore on the top right, but it will boot from USB.  I already checked the secure boot and tinkered with the BIOS.  Both drives test fine in my X230.  I have the machine in Japan and really don't want to fight with warranty replacement, because it really seems like a BIOS problem.  One more note, just updated BIOS to 1.15 and still have the problem.  Thank you in advance!

Answer:X250 Cannot boot on new SSD

Almost the same problem here.  Just cloned our x250's drive to a new Samsung 850, swapped the new drive in, it worked fine for a couple of boots, but now machine won't boot even to the point of any lights or the fan coming on with either the new or the old drive in.  Dead as a brick.  I've tried with and without the battery, I've tried the reset hole, tried letting the machine sit for a while with no power or battery to try to drain the internal battery, nothing seems to work. Any suggestions before I phone IBM are appreciated.

9 more replies
Relevance 37.72%
Question: X250 options

Hi,I'm looking to buy a x250 and need some advice on options. If I get simply the default HD for now will I still have 2 SSD slots available for later upgrades? What is the max storage option on these slots?

Answer:X250 options

Hi and welcome, BCRandCoThe 3rd m.2 slot will be there if you add the smart card reader. The slot is placed on its dummy under internal battery. Take a look at the order and remove the small 16 GB cache SSD.Thus you'll get 3 m.2 slots for:1. small SSD, 22x42 mm in size, single sided2. small SSD, 22x42 mm in size, double sided OR wwan card3. wifi cardThe drive capacity depends of:- the formfactor (single or double sided), though there are double sided drives in the market that are suitable with slot #1 above- the size.Presently, the maximum capacity of the m.2 drives in the market, 22x42 mm in size, is 256 GB.

3 more replies
Relevance 37.72%
Question: X250 Spacebar

I recently bought an X250, and immediately upon using it, found that the spacebar is not as responsive as all the older thinkpads I've had in the past. Specifically, when I type I press on the right side of the spacebar to create a space, but my usual amount of force is no longer responded to by the keyboard. If I push harder, it will respond, but that's annoying because it slows down my typing speed. If I press on the middle of the spacebar it works much better, and if I press it with my left thumb it works better, too. Does that mean I'm typing wrong all these years, or did I end up with a bad key?  I have depot service, so would Lenovo address this if I send it in? If I send this in, do I need to remove all the data on the machine? Would they replace the spacebar or the entire keyboard as I saw somewhere? How long would it take? Gotta say that the keyboard is much worse than the X230 that I am coming from. Thanks for any heads up!

Answer:X250 Spacebar

I too have this problem.What's the solution other than retraining your typing? 

5 more replies
Relevance 37.72%
Question: X250 cheeping

Hello Community, i bought a Thinkpad X250 (20cls06d00 with i7) some weeks ago and i'm almost satisfied. But, there is a continuously, quit, but  high frequency cheep/sound (like a tinnitus). It comes from the left keyboard side, next to the trackpoint. It's audible in a usual working distance. It doesnt matter if it's running on the battery or the power supply and its not the cooler. Does anyone has the same problem?Is it a software or hardware problem? Thanks for the support.Kind RegardsHonigkopf System:Windows 7 64bit Intel Core i7-5600U 2.6 - 3.2GHz, 4 MB L3-Cache, 1600MHz,15W TDP8 GB DDR3L 1600MHz  360 GB SSD (OPAL 2.0)Display:12.5" (31.8cm) FHD IPS LED (1920 x 1080)400nits, Kontrast 700:1, Anti GlareIntel HD Graphics 5500(Shared)

Answer:X250 cheeping

I have the i7-5600u x250 as well. The high freq sound you are complaining about is its fan noise. I am really annoyed by it as well. However, it is only audible when my CPU approaches 70-80 degree range. I frequent the Thinkpad reddit and have come across others who complain about the same issue there. www.reddit.com/r/thinkpad 

4 more replies
Relevance 37.72%

Hello guys I recently bought a second hand X250 with an Intel 240gb SSD installed and I am planning to install also an M.2 SSD to install Linux.I have already installed Linux in another partition in the Intel, but in general I am not a big fan of grub and also I don't like the restriction of maximum 4 primary partitions per disk. I would prefer to keep the Windows drive 100% clean of any Linux staff.So, I'm planning to install my Linux in the M.2 drive (I have already cleaned my system disk of the Linux staff, grub etc) and I was wondering if choosing the boot up device from the bios is going to be an option, without grub or other boot loaders. I just want to leave the Intel as default boot device and when I want to boot up in Linux, I will choose to boot from the M.2 SSD.Will such a setup work in my Thinkpad?As far as the M.2 drive itself, a 120 gb is more than enough and I am planning to go for an ADATA. I have read a lot of negative reviews about the Transcend M.2s and I don't trust "random" manufacturers, like ZTC or KingDian. Is there any better option for me? Thank you very much for your time. I 'm looking forward to your replies. Cheers

More replies
Relevance 37.72%

Hi,I need a new fan assembly. I find on ebay only for X240. Is there any different between X240 and X250 fan assembly?Please can you give me right FRU for X250.Thank you













Solved!

Go to Solution.

Answer:X250 fan assembly where buy

Here is the parts list. They are listed under Thermals.https://download.lenovo.com/parts/ThinkPad/x250_frubom_20160106.pdf

1 more replies
Relevance 37.72%

hello everyone,I have problem with random BSOD with Windows 10 running on X250.The BSOD error may vary and is not probably important (Windows encountered problem.., kernel_inpage_error, critical_process_died etc. it might not be precise wording from BSOD). The memory dump is never created nor anything is logged in windows EventViewer until next start.I found out that problem is that system HDD (SSD SAMSUN MZ7LN256HCHP-000L7) gets disconnected (or switched off?) and this causes the BSOD.I played with Power option little bit and at some point I could simulate the issue with setting in Power Option -> "Turn off harddisk after". But this does not fixes the issue completely. I have disabled this option and still get the BSOD randomly even on AC. I do not want to switch everything to full (every power option).So before I am going to contact Lenovo for repair, does anyone experienced the similar issue? I think that it could be issue with either motherboard, SATA cable or Samsung SSD drive.I have tried the Lenovo system check (bios app) testing Motherboard, harddisk, memory etc. No problem. I tried windows tool to check disk... all good. Installation is new (like a week ago I installed Windows 10). Unfortunatelly I am not the first owner and I am not sure if problem was with Win8.1 also. So it could be some power handling of Windows 10 (although I do not belive it much). I checked that I have all drivers latest ... checking on Lenovo side as well as Intel site.So does anyone exper... Read more

Answer:X250 and disappearing HDD

Recurring issue ?https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Holding-X240-by-bottom-left-hand-corner-cause...





__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

2 more replies
Relevance 37.72%

Hello!  I have an x250 with a 2.5" SSD hard drive with Windows 10 installed. I would like to install a second m.2 or mSata SSD and install Linux to have a dual-boot system.  Is this possible with the X250? If so what kind of hard drive do I need to install in the second harddrive slot, and what is the limit on capacity? (Ideally I'd be looking for a 500gb ssd)  Thanks for your help!   -GZ    Lenovo Thinkpad X250 Intel i5-5300U Intel HD Graphics 55008 GB RAM

More replies
Relevance 37.72%
Question: X250 fan issue

I have a x250 which for some reason has a broken CPU fan lock (the thing that holds the fan ribbon to the mohterboard......It just snapped of one day and started ratteling around in the case. In order for the X250 to work it has to be taped down (ugh I know) I was wondering if there was anywhere to get a new one of those cu fan ribon locking things

Answer:X250 fan issue

If you mean locker piece for slot that keeps cpu fan cable in place then only way to solve that is to solder old port off and sold new one on or it would be a motherboard replacement the lock piece is not sold standalone since it's stuck to the slot area by default.

1 more replies
Relevance 37.72%

Hi, I just bought a X250 today. I received it with Windows 7 Pro, and the first thing I did was upgrade it to Windows 10. After an hour of use, I noticed that the battery was draining really fast. I clicked in the battery icon on the system tray and noticed that it says: Battery 1: This battery is not available for useBattery 2: 40% (or whatever) I opened Device Manager and I see two devices listed under the "batteries" section, both of them called "Battery with Microsoft ACPI-compliant control method" (translating from Spanish, which is my system language, so it might not be exactly like this). I guess this means that the system indeed detects that there are two batteries, so it looks like a software problem. I right clicked on both of them and selected "uninstall", and then went to action > look for hardware changes, so that should refresh the driver. After doing that, the "battery 1: this battery is not available" message still appears. I also noticed that there was a power manager application from Lenovo which is not compatible with Windows 10. After upgrading, Windows notified me that this app had been removed and I don't see a W10 equivalent on the support downloads section of the Lenovo website. Any help would be appreciated. Thanks! Pau

Answer:X250 Battery 1 "is not available for use"

I also tried unplugging the second battery (the removable one). Immediately after unplugging it, the computer shuts down. If I turn it on without the second battery and plugged into the wall outlet, the icon in the lower right corner (system tray) says "no battery found"; however, on device manager I still can see one battery appearing. If I click on "properties" in device manager, it says that the device is working correctly, and there is no sign of any error log or crash report inside the battery properties in device manager.  I tried updating the BIOS and resetting BIOS to defaults, and it makes no difference. I also tried running Ubuntu from a USB stick ("try" option) and it only detects the second battery, not the integrated one.  I guess it must be a hardware problem.

6 more replies
Relevance 37.72%
Question: X250 overheating

So I've had this overheating issue also with my previous X240 which decomissioned as a faulty device. I thought that the X240 was just single mistake so I went and ordered new X250 with i7, 8GB ram and 512GB SSD for my new work laptop to replace the faulty X240. Not long after receiving the X250 I started seeing random slowness and fans yelling like maniacs. This was all too familiar for me so I went up and fired journalctl only to find out that yet another design flaw. Thanks Lenovo. I was not even compiling or doing anything CPU intensive. Just plain multitasking couple browsers, terminals and text editors. mcelog[1063]: Hardware event. This is not a software error.mcelog[1063]: MCE 0mcelog[1063]: CPU 0 THERMAL EVENT TSC 1b40fead799cmcelog[1063]: TIME 1450823480 Wed Dec 23 00:31:20 2015mcelog[1063]: Processor 0 heated above trip temperature. Throttling enabled.mcelog[1063]: Please check your system cooling. Performance will be impactedmcelog[1063]: STATUS 8805080b MCGSTATUS 0mcelog[1063]: MCGCAP 1000c07 APICID 0 SOCKETID 0mcelog[1063]: CPUID Vendor Intel Family 6 Model 61mcelog[1063]: Hardware event. This is not a software error.mcelog[1063]: MCE 1mcelog[1063]: CPU 1 THERMAL EVENT TSC 1b40feadd39fmcelog[1063]: TIME 1450823480 Wed Dec 23 00:31:20 2015mcelog[1063]: Processor 1 heated above trip temperature. Throttling enabled.mcelog[1063]: Please check your system cooling. Performance will be impactedmcelog[1063]: STATUS 8805080b MCGSTATUS 0mcelo... Read more

Answer:X250 overheating

Make sure cpu turbo isn't enabled in power management my x1 Carbon when loud with full speed fan but once I disabled cpu turbo in power management it made cpu become dead quiet cpu use went down to 0% and is now jumping around 0-10% while the cpu fan Is 0rpm

1 more replies
Relevance 37.72%

I just finished installing an EM7345 WWAN card in my X250 running Win 7 and when I launch Lenovo Mobile Broadband Activation I receive an error that the SIM cannot be read.  The support info for the error tells me that the SIM is not found. When I use netsh mbn sh read int=* from command prompt I also see that SIM is not inserted. I have verified SIM is correctly inserted.I have verified SIM works in another device. Any thoughts?  I have been scouring for guidance on this for quite a while now.

Answer:X250 SIM Not Recognized

HelloMake sure the wwan card is enabled in the BIOS Setup (Security -> I/O Port Access).

1 more replies
Relevance 37.72%

Thinkpad X250 is using MBR or GPT? please advise, many thx

Answer:Thinkpad X250 is using MBR or GPT?

Dear Sir Welcome to Lenovo Community first of all let me remind you before u make any format or any resize or any division for the partitions that u will lose the recovery partition or the recovery media.i believe that you can not boot from a GPT disk in legacy BIOS mode, it is necessary to either switch to UEFI booting or create a MBR Partition Table Best Of Luck

2 more replies
Relevance 37.72%

I've just received a new X250, maxed out, and I'm really unhappy. Within a few minutes of booting it, I was seeing red and blue horizontal lines on the screen. I hoped these would be fixed by updates, but regardless of the driver, they are still there. To add insult to injury, the ports on the left hand side of the laptop do not line up with the casing. The USB port can be used, but the Display Port is seriously rubbing. The VGA connector is unusable. I'd hoped I'd have the laptop a week before I started a new job, and now it looks like I will be a week later. Does anyone know how I best approach Lenovo for a replacement under the Sale of Goods Act? I really don't want it to be repaired - this is a bad machine.

Answer:Really disappointed in new X250

Sorry to hear about the issues with your new X250. That must be very frustrating. According to Lenovo, returns should be easy providing you do it within 14 days.
 
I appreciate you may not receive the replacement before you start your new job. You might want to ask Lenovo if they have a similarly configured X250 in stock that they could send you instead of waiting for the replacement to come from China.
 
Added: Lenovo.com Return Policy *Enjoy free returns for the holiday. Purchases made between 11/5/15 and 12/..."

3 more replies
Relevance 37.72%
Question: X250 3rd SSD slot

Hi there! I just bought the brand new X250 with a kind of cool feature : having the possibility to use 3 "drives". I chose the following storage options :  - 500 Go, 7200 tr/min, 2,5 inch  - SSD 16 Go, Serial ATA3, simple  - 3rd slot for SSD card The option of having a 3rd SSD is cool, but I didn't find any information about what kind of SSD card can be used for that slot. There are many types of SSD card. I would like to know which one to choose to add a "3rd SSD" (for hosting the main system, as the two others will serve as media storage for the HDD and cache for the 1st SSD). Is it a M2 ? Which model can fit in? Thanks in advance for the answers. Cheers.













Solved!

Go to Solution.

Answer:X250 3rd SSD slot

Looks like both slots are M.2:http://download.lenovo.com/pccbbs/mobiles_pdf/x250_hmm_en_sp40f30022.pdfPage 84 of the PDF.

4 more replies
Relevance 37.72%
Question: Re-imaging X250's

I have 3 company X250's, i know they have a 16GB mSATA SSD. I throw in some new 256GB SSD's to replaced the standard HHD. Is the only way to reimage those new SSD's to take out the 16GB mSATA SSD so that they wont fail? I was getting this error every time i tried "system_thread_exception_not_handled(ndis.sys)". Is there a way to disable that drive temporally in the BIOS? 

More replies
Relevance 37.72%
Question: x250 screen

Is there a visible trade-off (picture quality, brightness, battery use) for getting the 360nit multi-touch vs the 400nit? I'd be interested in hearing your experinces.Thanks

More replies
Relevance 37.72%
Question: drivers for x250

Hello, I am missing 2 drivers for the x250/ The IDs are : - PCI\VEN_8086&DEV_9CBA- USB\VID_138A&PID_0017 Does anyone know what are those devices / what driver do I need to use? Thanks 













Solved!

Go to Solution.

Answer:drivers for x250

Hi1st - Intel ME interface 2nd - Synaptics FingerPrint ReaderBoth drivers are on the laptop download page.

1 more replies
Relevance 37.72%

Good morning everyone. I installed on my x250 (using a free WWAN slot) M.2 SSD disk - ADATA Premier SP600 256GB M.2 SSD. First installation: April 2016. The disk worked great. After a "BIG windows10 update" the drive began to freeze and died on August 2016. The drive was replaced with a new one. On March 2017 the problem returned (in the new disk) - again began to freeze and died.From here my question arises - did I make a mistake somewhere? Do dear forumers who did similar installations on their x250 have similar problems? What can I do to prevent the problem on the third drive? During installation I did not mix anything in BIOS etc - just "plug ang play". I would be very grateful for your help.

More replies
Relevance 37.72%

Hello, I try to set 4k on LG 27UD68-W, but I am not successful. I have latest display drivers and latest bios. But still, I may set only FHD. I use mDP to HDMI cable which supports 4k - tried it with MCB. I have WIN10-64b installed (updated from WIN8). I will be thankful for any tips. EDIT: I think that I am wrong because that cable sends probably information through some thunderbolt fibres. I will buy mDP - DP Lenovo cable and I hope that it will work. I don't have a different device with mDP for testing.













Solved!

Go to Solution.

Answer:x250 4k via mDP to HDMI

Could you provide more information about the system configuration on your x250? What processor, graphics, and RAM does your machine have? What kind of mDP to HDMI cable are you suing? I see that the monitor you are using supports HDMI 2.0, but I'm not sure if the x250 is going to generate an HDMI 2.0 signal through the mDP to HDMI cable. I hope that the Lenovo mDP-DP cable will work. I will be able to understand the issue better once I have more information. 

2 more replies
Relevance 37.31%

Hi, I recently purchased Sierra AirPrime EM7345 for my ThinkPad X250 & when opening the chassis to find already installed in the M.2 slot was a SanDisk 16GB SSD Sata card. There was only one slot for either momery card or WWAN card, I choose to install WWAN card but would also need memory card. How to have both at the sometime? Is it possible to add another M.2 slot or will have to use an external SSD M.2? Thanks.
 
Moderator edit: Matched subject to content













Solved!

Go to Solution.

Answer:X250: possible to have BOTH M.2 SSD and WWAN card?

wilson638,there isn't separate slot for small SSD. This laptop can be equipped by the 2nd 2.5" drive (SSD including) in the DVD bay via adapter.Note, you have to remove cache application (Express Cache) before removing of the m.2 SSD.
 
Moderator edit: Matched subject to content.

1 more replies
Relevance 37.31%

The tables on lenovo's support website show that the x250 with the lenovo Thinkpad Pro Dock can be used with up to three displays.   https://support.lenovo.com/us/en/documents/pd029622 Does anyone know if the maximum of three displays includes the laptop screen itself?  Or should I be able to attach three external displays to the dock?   I've gotten two external monitors to work (VGA, DisplayPort)  but haven't been successful in attaching a third (via DVI.)  I think an issue may be that DVI/DisplayPort can't be used simultaneously - but would buying a splitter or a USB 3.0>DisplayPort attachment work? Any thoughts would be appreciated. 

Answer:X250 Pro Dock with 3 Monitors

the three display should include the internal screen itself, if you connect three external displays, then the internal display won't work.

3 more replies
Relevance 37.31%

Hello, I have a Lenovo ThinkPad X250 Laptop.Configuration is following: Processor: Intel Core i5-4300U Processor(i5-4300U) 1.90 GHz, Memory: 8GB, Operating System: Windows 7 Enterprise SP1 64-bit I trying to upgrade RAM with 16gb module. I updated bios with latest version (1.27) , i mounted 16gb ram, but it doesn't work. Laptop doesn't start, HD seems to start buf turns off after a few seconds. No problem reinstalling 8gb ram. Can you help me? I have to install other update?16gb ram is a Crucial DDR3L - 1600 SODIMM 1.35V CL11 (CT204864F160B) Thanks in advance. Lucia

More replies
Relevance 37.31%

There is a design problem on  the ThinkPad  x250. Touch the back of the screen when there is an image with many colors on the screen. You will see that the screen is moving. As you open and close the computer's cover, the screen is whitening due to this design error. Especially in the middle. Due to this problem, they changed the screen under warranty.

More replies
Relevance 37.31%

I have an x250 with an english keyboard and user is asking if it can be switched to a french keyboard.  We've already purchase an external french keyboard but user travels.

Answer:French Keyboard for an X250

See the link below, you can install the French keyboad layout by adding it as an input method from the Language Control Panel. http://www.howtogeek.com/121169/how-to-change-your-keyboard-layout-in-windows-8/

3 more replies
Relevance 37.31%

Hi I bought a 2nd hand x250 online and when i reaached home i noticed battery 1 was no available for use. I contacted the seller and he said that it did not come with one. So it just has an extended external battery that came with it. I am confused because i have another model when has one internal and i bought an external (extended) battery so i have two. I had no idea that some models do NOT have an internal battery. Can i buy one and fit an internal battery myself or are some models not compatible with an internal battery?

Answer:X250 internal battery

Hi joysleep1,Warm Greetings & welcome to Lenovo Community, happy to have you here.
 
Internal battery is optional in ThinkPad x250, it can upgraded later on, below are the compatible batteries for your model from parts list.

45N1113   Internal,3c,23Wh,LiIon,LGC
45N1109   Internal,3c,23Wh,LiIon,PAN
45N1773  Internal,3c,23Wh,LiIon,PAN
45N1111   Internal,3c,23Wh,LiIon,SON

I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

7 more replies
Relevance 37.31%

I notice that my X250 has a NGFF slot for a 2nd SSD. However, I wonder what type of SSD should I buy, (Socket 2(SATA) or 3(PCIE *2))? Thank you    /* to add on, I have a 512GB 2.5 Inch SSD already, just wondering if I can upgrade to a PCIE *2 SSD so as to increase the speed */ 

More replies
Relevance 37.31%

Hello, I have an X250 and a very strange problem: today it started shutting down during startup, right after the Win. 10 loading screen. -I can't even access the BIOS because of how UEFI is setup since Windows 8. (PC Settings > Update & Security > Recovery > Advanced Startup) so I'd have to be able to get into windows in order to even access those settings.-I can't even reseat any hardware because I'd have to first disable the internal battery in the BIOS.-I can't get into either safe boot (F8) or boot from a USB (F12). Any suggestions? ----Details:X25016 GB RamI7 5600850 Evo SSD16 GB Cache M.2FHD 12' TouchWindows 10 Pro.6 Cell Battery.













Solved!

Go to Solution.

Answer:X250 shuts down during startup

Hi Cyberpunkshadow,
 
Welcome to Lenovo Forums!
 
This issue doesn?t look like an issue with software and to diagnose the same the system is not turning on and not even going into BIOS or safe mode. Hence, there are chances of hardware failure. So, I request you to take the system to the nearest service centre to diagnose the system.
 
Therefore I would request you to please find the link given below to find the nearest service centre as per your location.
Click here to open a link where you can select the country and get the exact contact support number. I?m sure they will be a great help.
OR
http://bplocator.lenovo.com/
 
 
Please let me know whether the above suggestion helped you.
Thank you, have a good day.
 
Did someone help you today? Click on the ?upper half star? at the left side of the post to thank them with a Kudo!
 
Regards,
Naveen.v

4 more replies
Relevance 37.31%

My x250 is having some issues. While on, the fan constantly runs on max, and when the computer is shut down, a fan error shows up on the BIOS screen for a moment before dissapearing. The computer seems to otherwise work fine, and the CPU doesn't seem to be running at an abnormally high temperature. Any suggestions?

Answer:ThinkPad X250 Fan Issues

Hi JM,
 
Welcome to Lenovo Community!
 
I understand that you are getting fan error before system is shutting down.
 
Possible causes for fan error could be dried lubrication in the fan, worn bearings, or just a dust build up. Hence try cleaning the fan once.
 
Ambient temperature should be taken into consideration. System will shut down during increased loads on the CPU or GPU.
 
This happens when the CPU or GPU overheats - typically above 95C. It?s a protective measure taken as to not fry your CPU.
 

Did you do a BIOS/driver update recently? Click here to update the latest BIOS driver.
If you open up your task manager, do you see any processes that are consuming high percentages of CPU?
Also run virus scan with the latest virus definitions and check for no viruses or malware.

Hope this helps. Do post back if issue persists!
 
Best Regards,
 
Poojitha.
 
--------------------------------------------------------------------------------------------------------------------
Did someone help you today? Press the star on the left to thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

1 more replies
Relevance 37.31%
Question: X250 Screen Hinge

Hi all,  I recently purchased a brand new X250 laptop, I am slightly concerned though that the hinges are not quite up to scratch. I was expecting really tight, rigid hinges, with no play or movement at all. I was under the impression these would be really tight and the only way to open, close, or move the screen would be by holding one hand on the base and the other to adjust the lid.  However, with mine, they do feel very weak and loose. When typing, there is movement of a few milimetres of wobble which I was not quite expecting.  Is there anything I could do to tighthen these hinges myself? I am not comfortable at all to take the laptop apart! I did wonder if wrapping dental floss around the metal part of the hinge would make a difference as it seems that the hinge is not going through completely. One side has the cables, and the other is attached to the base. What would be your suggestions?  It does of course have a warranty with Lenovo - but I am concerned as well as I have read that hinges might not be covered by warranty! There are no cracks at all in the unit whatsoever. No damage, and the problem is always when the laptop is on the desk.  I really appreciate any help and suggestions with this matter.  Many thanks. 

Answer:X250 Screen Hinge

Just contact technical support. It is covered under warranty. If they break, then it is considered abuse, which is not covered under warranty.

1 more replies
Relevance 37.31%

too much to read in the user manual.  I haven't got a laptop for many many years. I forget everything and every care about handling a laptop computer.  any general highlighted tips for using it?

Answer:any tips for using ThinkPad X250??

Hi kennyabcd2011
Welcome to Lenovo Community.
 
I'm not a hardware specialist. Therefore, I'll leave the hardware tips to someone else. I can help you with good security practices, though. You did not mention your operating system, so I will be general.  In addition to the discussion forums, the Lenovo Community Search feature and the Knowledge Base are good resources.
 
There are tips on using good security practices in the Security & Malware Knowledge Base which is located here: https://forums.lenovo.com/t5/Security-Malware-Knowledge-Base/tkb-p/Security_Malware%40tkbIf at any time, you have specific security questions, feel free to post at Lenovo Community's Security & Malware Board . If we cannot answer your questions or if you need one-on-one security guidance, the moderators on that board can send you to a reliable dedicated security site that can help.

2 more replies
Relevance 37.31%

X250 with win 10 x64 OS using Office rise hight temperature and get noisy on fan.  P/N is 20CL-S78C00 with i7 CPU. Temp. rise up to 94 C. All new drivers for win 10 x64 from lenovo (ACPI, power manager, chipset...) Do somebody have same problem with this model or any solutions?

Answer:X250 Owerheating using office?

How old is the laptop? Since when it rise to 94C it sounds like thermal paste between cpu and heatsink is worn off which I mean it's dry and not as sticky as it should be so then you probably need to repaste the laptop and see if temp will still hit 94c

5 more replies
Relevance 37.31%
Question: X250 Speed Issue

 I have a new X250 without the AT&T option turned on and when I do a speed test on our 200 meg I get no better than 98meg down and 5.83 meg up when plugged into the Cisco Switched network.  Running 3 other devices I get around 170 to 180 meg up and down on an average.  I am speed testing to http://www.att.com/speedtest/.   I have checked other things like firewall, virus scan, etc.  Thoughts anyone?

More replies