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ThinkPad X1 Carbon & OneLink Pro Dock (No Video to external monitors after update)

Question: ThinkPad X1 Carbon & OneLink Pro Dock (No Video to external monitors after update)

All,Just installed my ThinkPad Onelink Pro Dock Model #DU9033S1 to my ThinkPad X1 Carbon (Type 20BS, 20BT) (20BS/0037US) and the screens were flickering. So I decided to update the software on my Onelink and now I get no video to my external monitors. any help would greatly appreciated.. ADDED MORE INFOThinkPad OneLink Dock 1.08.36ThinkPad USB Ethernet Adapter drivers 7.14.1114.2014MAC 0050B67EA841FRU PN 03X6867ASM PN SD20E52966 THINKPAD X1BIOS Version/Date LENOVO N14ET33W (1.11 ), 11/9/2015

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Preferred Solution: ThinkPad X1 Carbon & OneLink Pro Dock (No Video to external monitors after update)

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Answer: ThinkPad X1 Carbon & OneLink Pro Dock (No Video to external monitors after update)

Tried to update the firmware on OneLink Pro Dock and get this error: Version: 2.24.000Update result: 243Error description: Product ID does not match, the firmware is for different board

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Hello, I purchased two external monitors to connect with my X1 Carbon, 1 through the Onelink Dock and the second directly to the laptop's HDMI port. My problem is when I connect the two external monitors only one of them gets detected. For example, the monitor that is connected through the OneLink dock gets detected by the laptop and functions properly; however the second monitor that is connected directly to the laptop does not get detected so I am unable to use it. If I disconnect the OneLink dock (which one of the monitors is connected to) then that monitor obviously disconnects and the other monitor that is connected directly to the HDMI port on the laptop gets detected and connects. Both external screens are connected via VGA to HDMI.  If anyone has encountered this problem before or has a solution so I can run both external monitors simultaneously that would be much appreciated.  Thanks!

Answer:2 External Monitors with X1 Carbon and OneLink Dock

Try pressing F7 or Fn + F7 apparently that changes how laptop makes the laptop screen show up in 2 monitors

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I have read a lot and tried updating the firmware - nothing works.When I put the laptop in the docking station - it does not recognize the monitar and also says AC power is not connected when it is. Help appreciated!

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Hi, Everyone. Got me a nice little x270 to replace my old x201.  Happy enough with the machine, but getting it connected to my accessories (monitor, keyb, mouse, ethernet) is a bit of a chore. This machine appears to have a "proper" dock port on the bottom.  Is there a compatible ultradock available for the model 20HN x270?  By proper - I mean, Not USB.  A nice dock I can simply drop the machine into when I'm at the home office.. Thanks!

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I have a simple question, Can I run 2 external monitors using the Ultrabase series 3 with the X230 docked and the lid open? My goal is to be able to see basically 3 displays. The main one would be the laptop and the other two extended monitors connected to the dock stations. One connected with VGA cable and the other with display port cable. Any help is appreciated.  Sebastiano

Answer:ThinkPad Pro Dock, ThinkPad Ultra Dock, or ThinkPad OneLink Pro Dock - External Monitors

The X230 can support this configuration from memory.

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I have the exact same equipment at home and at work and yet the resolution on my second monitor at work will not go to the 3840 x 2160 that I have at home. Both locations have:1. X1 Yoga (first gen, model number 20FQ002YUS) -- It's the same laptop that I take between home and work2. ThinkPad OneLink+ Dock (model number DU9047S1)3. Two (2) Asus monitors (model number PB287Q) that go to 3840 x 2160 max resolution, connected to the OneLink+ Dock via DiplayPort cables I've been running this configuation with NO PROBLEM at home for the past 9 months.  So I recently purchased a new OneLink+ Dock and two new monitors for my work office and while one monitor will go to 3840 x 2160, the other will not go above 1920 x 1080, UNLESS, I use a mini DisplayPort cable from the second monitor directly into the X1 Yoga (bypassing the OneLink+ Dock) HERE'S WHAT'S BAFFLING: I assumed it was the dock and so I brought the one from home to work and found I had the SAME problem, suggesting it was the second monitor.   But I exchanged the second monitor for a new one and still have the same problem.  The docks are running the most current firmware. I'll send a gift card to your favorite coffee house if you can solve this mystery.  Thanks!

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Since 1 year I am having the same issue with my external monitor. From time to time signal goes off for less than 4 sec.- mother board changed twice- dock OneLink pro changed twice- drivers updated many timesModel I have is : 20A7 I sent emails and emails to your support and no answers since 1 month !!!!! I know there are some documented procedure to update some drivers and software. I did ALL ! Nothing solved.  By the way, now I have my external audio conected to the dock which is not connected immediateley. I need to remove and reconnect the OneLink to get it working.

Answer:XI Carbon Gen 2 OneLink Dock Pro Video external monitor issue !

Hi pzitoun,
 
Firmware update?
 
http://support.lenovo.com/us/en/documents/pd029981

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Hi, My setup is a Carbon X1 4th gen and a LENOVO ThinkPad OneLink + Dock. I want to buy two monitors to connect to my dock's Display Ports, what is the maximum resolution that I can get out of them? Regards,

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HiI just received my ThinkPad OneLink Pro Dock, and connected to my X1 Carbon 20A7. I am attaching the following device to the dock station 1- HP printer2- LAN cable3- 2nd monitor using DVI Cable4- 90W lenovo adapter my problem is that I am unable to get enough power to recharge the laptopI got 2 notification First one:you don't have enough power to recharge your laptop Second oneAC power is detached from your docking station please let me know what is the solution to fix this issue. many thanksJalal Aldamani    

Answer:X1 Carbon 20A7 not charging using 90W thinkpad onelink pro dock

wait doesent' the docking station come with own power supply? if so then use that and not the laptop one since i'm quite sure it comes with own AC adapter so it can handle charge of laptop and powering the dock.

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Hi all, We can't get Wake On Lan to work thorugh the new ThinkPad OneLink Pro Dock. We are using the brand new X1 Carbon Type 20A7, which I believe is G2 of the Carbon. We have enabled WOL in BIOS and updated to newset BIOS. Anything else to do, or is it just not supported?  Thanks Kristian

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Scenario:
Lenovo X1 20A7005RGE
ThinkPad OneLink Pro Dock (EU) 4X10E52941
LENOVO ThinkVision LT1423p wired on usb 3.0LENOVO ThinkVision LT1423p wired on usb 3.0
not enough USB resources error with the docking station:::: with 90 watt AC Adapter
 
There are 2 monitors
LENOVO ThinkVision LT1423p
connected at the same time over the usb.3.0 port on the ThinkPad OneLink Pro Dock (EU) 4X10E52941  then 2 USB 3.0 2.5 inch hard drives with 1.0 Tb each ......usb 3.0 Powered over the One Link Pro Dock .....simultaneous use is impossible with 90 watt AC Adapter... my question is ...a 90 watt AC Adater should still be sufficient ....or not...has anyone ever tried with with 135 Watt or 170 Watt AC Adapter...starting power performance may be sufficient...
my opinion is that the starting power performance with 90 watt AC Adapter is not adequate enough...or is the problem maybe somewhere else...Operating system is Windows 8.1Enterprise and all drivers are up to date and also the Windows 8.1Enterprise..is up to date...
Dear Lenovo and Lenovo community....who can help me in this case... to find a solution...so that everything can work together at the same time...
Thank you...
 
 Moderator edit: Made question clear in subject.

Answer:Lenovo X1 Carbon ThinkPad OneLink Pro Dock - not enough USB power with 90 watt AC Adapter

Hi Parrotos, and welcome to the Lenovo User Community!
 
Please don't post the same question all over the Community. It makes it impossible to follow the discussion.
 
Thank you.

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My IT guy had two external monitors connected to the dock via the displayport and DVI and the Yoga screen itself was still functional. Is it possible to add a third external monitor somehow?A) Can I plug-in one additional external monitor via the mini hdmi on the Yoga?B) Daisy chain 3 off of the displayport on the dock?C) Use a Displayport to 2x DVI adapter and connect two that way and a third to the existing DVI? I am fine if the Yoga screen itself is rendered nonfunctional if I have three external monitors connected. Any other limitations I should be aware of (ie. what wil the resolution be limited to on each)?  Thank you!

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I'm unable to get my X1 Yoga to detect external monitors when plugged into the OneLink+ dock. This started occuring when my computer upgraded to the creators update. I thought I found a thread of others with the same issue (linked below), but it turns out I was waiting for a fix that didn't apply to me. I'm super frustrated right now. Stuff I've tried so far.1. Updated all drivers using Lenovo Service Bridge (even optional drivers)2. Installed the Fall Creators update preview (after being told it would fix the issue)3. Completely reinstalled Windows4. A Single VGA monitor5. A Single Display Port Monitor6. 6 different cables At this point I'm convinced there's an issue with the dock. There's a firmware update available for it, but you can't install it unless it is actively connected to a monitor (go figure).  When attempting to install, I get the code 255 "Can't connect to Synaptics VMMxxxx DP hub IC" If anyone has any sugestions, I'd greatly appreciate it. It used to work perfectly, then about the time I installed the creators update it started getting flaky, now I can't get it to work at all. Previous thread I was following. Note that I'm linking to a post where they show the dock working (annoying).https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Windows-10-creator-update-breaks-Lenovo-...

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Hi Everyone, I am using a Lenovo ThinkPad Yoga 14 (20DM-CT01WWS) with a ThinkPad OneLink Pro Dock. Up until today the dock / laptop have been working fine with two external, Dell UltraSharp, monitors. In fact my current configuration has been flawless for about 3 months. However today when I started my laptop I noticed that neither external monitor would start up.  I am using the ThinkPad software version 1.08.36, on a Windows 10 Computer. Any help with getting my external monitors working again would be great. Kind Regards, David

Answer:Yoga / OneLink dock no longer able to detect external monitors?

Hi
 
Checking some of the forum comments about OneLink Pro dock, maybe I can suggest some things.
 
- You are using the latest drivers of the Onelink Pro, but also check the firmware update.
https://support.lenovo.com/us/en/documents/pd029981
 
- Some users had found that sometimes testing other cables, or adapters can work with some issues with the display. Maybe if you have some other cables you can give it a try.
 
- I'm just reading that the TP Yoga 14 had a BIOS update to support OneLink (since version 1.18). Maybe it can help to check your TP Bios version and update the latest one.
 
This are just some thoughts.
 
Regards

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A few days ago I was prompted to install an urgent BIOS update.  I followed the screen prompts and the system rebooted and flashed the BIOS.  Our company laptops all have Sophos encryption, which requires a separate login prior to booting the OS (Win7).  I've always been able to enter user ID and password information on that screen using the USB keyboard connected to my OneLink+ dock (which is connected to the laptop). Following this BIOS update, I can no longer use the keyboard or mouse (also USB) connected to the OneLink+ dock until the OS boots.  I have to open my laptop, enter my Sophos ID and password on the laptop keyboard, then close the laptop.  Once the OS (Win7) boots, I can use both the USB devices fine.  Interestingly enough, the monitor attached to the OneLink+ dock functions just fine before the OS boots up. I checked BIOS settings and couldn't see anything there that looked odd or out of place.  I also checed Device Manager to see if there were any warnings or issues, and didn't see anything. I tried to downgrade the BIOS to an earlier version, but once you are above 1.23 that is not possible.  I did flash to the latest release - 1.27 - but that did not fix the issue. So I'm stuck with a rather awkward login process which was not an issue until this BIOS version was installed a few days ago.  I've reviewed other post for similar issues but have not found anything that points at a solution thus far... Read more

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Hi, I've just setup my new Thinkpad Yoga with OneLInk Pro dock, and connected it up to my 2 external monitors (both through the dock, one via DisplayPort, the other via DVI).  I'm not having any resolution issues (which seems to be a common problem), but most applications are slightly blurry when viewed on the external displays (but crystal clear when viewed on the Thinkpad display).  This includes all Microsoft Office programs and Chome.  The only application I've tried so far which is crystal clear on all screens is SAS. I was wondering if this is a common problem, and if so, is there an easy fix? Thanks

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I have a ThinkPad E550 laptop connected to two Acer V246HL monitors via a ThinkPad OneLink Pro dock. One monitor is connected via DVI/HDMI to the dock and the other connected either via VGA or DVI/HDMI directly into the laptop.  When both are connected via DVI/HDMI only one monitor will be detected. When one is connected via VGA both monitors are detected, however the one connected via VGA will flicker or blink off and on. Disconnecting the ThinkPad dock solves this issue. I have tried the following:Uninstalled and reinstalled graphics driversUpdated dock firmwareRun updates on graphics driversChecked different cablesChecked different monitorsChecked different dockChecked different laptopRun Lenovo VGA fix The Lenovo VGA fix would not complete and ended up in error loop. After advice from the internet I unplugged the dock and tried again, but failed. I then unplugged everything but the VGA cable and tried again, but failed. I unplugged all peripherals and tried again, but still failed. Errors include "Invalid AUX device" and"Enable Aux2 Reg Failed".Finally I redownloaded the fix, unblocked everything before unzipping then ran as Administrator, however it all still failed. Any other advice? I can run off battery for a while but not for a full working day.

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I have a ThinkPad E550 laptop connected to two Acer V246HL monitors via a ThinkPad OneLink Pro dock. One monitor is connected via DVI/HDMI to the dock and the other connected either via VGA or DVI/HDMI directly into the laptop.  When both are connected via DVI/HDMI only one monitor will be detected. When one is connected via VGA both monitors are detected, however the one connected via VGA will flicker or blink off and on. Disconnecting the ThinkPad dock solves this issue. I have tried the following:Uninstalled and reinstalled graphics driversUpdated dock firmwareRun updates on graphics driversChecked different cablesChecked different monitorsChecked different dockChecked different laptopRun Lenovo VGA fix The Lenovo VGA fix would not complete and ended up in error loop. After advice from the internet I unplugged the dock and tried again, but failed. I then unplugged everything but the VGA cable and tried again, but failed. I unplugged all peripherals and tried again, but still failed. Errors include "Invalid AUX device" and"Enable Aux2 Reg Failed".Finally I redownloaded the fix, unblocked everything before unzipping then ran as Administrator, however it all still failed. Any other advice? I can run off battery for a while but not for a full working day.

Answer:E550 and ThinkPad OneLink Pro - external monitors either absent or flickering

I had this problem with an E450. You need to do this: https://support.lenovo.com/ca/en/documents/HT104459

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Hi all, Does anyone know how many external monitors can X1 Carbon connect to without dock? I am looking to buy an X1 with the following specs:     CPU Operating System Chipset Memory Storage Display Graphics Optical Drive Communication Ports / MediaIntel® Core? i5-7200U (3M Cache, up to 3.1GHz)Windows® 10 Home 64-bit Intel SoC (System on Chip) platform1 x 8GB LPDDR3 1866MHz onboard (Max 16GB) / 0 Free Slot256GB PCIe SSD (NVMe)14.0" Anti-Glare, FHD (1920 x 1080)Intel HD Graphics 620 2x2 802.11ac / Bluetooth 4.11 x USB 3.1 / 1x USB 3.0 / 2 x Thunderbolt 3 (support data, video, and power delivery) / 1 x HDMI / 1 x Ethernet extension connector / HD Audio / Conexant? CX11871 codec / stereo speakers 2W x 2 / dual array microphone / combo audio /microphone jack / MicroSD card reader, supports UHS-II microSD card My apologies if this was answered somewhere. Many thanks   Kenny

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Hi, I have ThinkPad E550 running Windows 10 (no factory installed software is here, as soon as I bought it, I wiped the hard drive, put in SSD instead of DVD drive, installed clean Windows and downloaded the neccesary drivers from support page) and I bought Onelink Pro Dock. I installed the driver I found here, but when I'm using the dock, every few minutes, or sometimes even more often, something passes out.I have connected ethernet, keyboard + mouse, two monitors over DVI and DIsplayport, one monitor over USB 3 to VGA adapter and sometimes other stuff like phone os flash discs. Nothing is connected to the ThinkPad except But I have the following problems:- Sometimes, the video goes out. Both monitors on DVI and DisplayPort goes black for few second. Usually, audio over DisplayPort goes out too, but very often, it stays out when the video is back. Sometimes the audio on DP is back in few minutes, sometimes at next video blackout.- When I'm using audio jack, the audio goes randomly off and on.- Not so often, DVI video goes out for a few seconds, but nothing else.All other things (ethernet, USBs, even the video out on USB to VGA adapter) never went out. I have the dock for two weeks now, I hoped that the problem will solve itself after few reboots or windows update but nothing.Also, ThinkPad OneLink Dock Management process is using 20-30% CPU.Today, I took stopwatch and paper, this is what happend:In 3 hours, I experienced 86 blackout of both DVI and DP, when the vid... Read more

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I have owned my Yoga S1 for several years now and apart from the endless early issues the docks (and many replacements), the stupid placing of the Ctrl key (still annoys me) and a problem i had with a repair (which to be fair was handled very well in the end - customer service was great) I've been happy.Except one things - power management.This morning, I came to my Yoga and the red light was glowing on the i in thinkpad, key board locks were on: touch keys (on most of my other computers pressing space a few times wakes from sleep state), nothing, press power button nothing, press button on dock - nothing., tried restart button on the dock - still nothing.So I do what, now that I think about it, I do about 75% of the time when returning to my yoga - hold the power button for 9 seconds and force a BIOS crash reset. I have applied all the drivers religiously over the years, BIOS updates Windows in up to date (Creator edition now) fully patched. I have tried the confusing variety of Lenovo bits that seem to part duplicate and part confuse existing Windows functionality. So, and with respect, please don't post "have you tried applying" ... unless you happen to know that this is specific fix for something - I reckon I have been through the random try everything approach. What I'd like is: 1) to be able to work at my desk - touch something to say "I am away" and have power saved my two external monitors switch off but for the machine to go back to where I was when I ... Read more

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I have owned my Yoga S1 for several years now and apart from the endless early issues the docks (and many replacements), the stupid placing of the Ctrl key (still annoys me) and a problem i had with a repair (which to be fair was handled very well in the end - customer service was great) I've been happy.Except one things - power management.This morning, I came to my Yoga and the red light was glowing on the i in thinkpad, key board locks were on: touch keys (on most of my other computers pressing space a few times wakes from sleep state), nothing, press power button nothing, press button on dock - nothing., tried restart button on the dock - still nothing.So I do what, now that I think about it, I do about 75% of the time when returning to my yoga - hold the power button for 9 seconds and force a BIOS crash reset. I have applied all the drivers religiously over the years, BIOS updates Windows in up to date (Creator edition now) fully patched. I have tried the confusing variety of Lenovo bits that seem to part duplicate and part confuse existing Windows functionality. So, and with respect, please don't post "have you tried applying" ... unless you happen to know that this is specific fix for something - I reckon I have been through the random try everything approach. What I'd like is: 1) to be able to work at my desk - touch something to say "I am away" and have power saved my two external monitors switch off but for the machine to go back to where I was when I ... Read more

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Is there any official and correct information about supported multi-monitor configurations with new Thinkpads? I'm trying to get Thinkpad P70 with M3000M + Workstation Dock (with 230W) to display different images on two external 4K monitors (Dell P2715Q), and so far without any success. Using DisplayPort 1.2 cables, no MST. Windows 10. All works fine if I'm only connecting one monitor. Laptop screen and the monitor happily get to 4K resolution @ 60Hz. However, as soon as I connect the other monitor, one of the monitors switches to 1920x1080, and 4K resolution isn't available to choose for that monitor. If resolution is set [email protected] both monitors work, but I want 60.  Tried everything. Switching between Discrete & Hybrid in BIOS, clean Windows 10 install (on a separate drive), different cables etc. Same result.  Looking for explanations, went to nVidia Control Panel,  and it reports that BOTH monitors are hooked up to the same DisplayPort (attached)?! Can P70 drive two external 4K monitors @ 60Hz at all?    
























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Answer:Thinkpad P70 + dock and 2 * 4K external monitors @...

Did p600 wrote:Is there any official and correct information about supported multi-monitor configurations with new Thinkpads? I'm trying to get Thinkpad P70 with M3000M + Workstation Dock (with 230W) to display different images on two external 4K monitors (Dell P2715Q), and so far without any success. Using DisplayPort 1.2 cables, no MST. Windows 10. All works fine if I'm only connecting one monitor. Laptop screen and the monitor happily get to 4K resolution @ 60Hz. However, as soon as I connect the other monitor, one of the monitors switches to 1920x1080, and 4K resolution isn't available to choose for that monitor. If resolution is set [email protected] both monitors work, but I want 60.  Tried everything. Switching between Discrete & Hybrid in BIOS, clean Windows 10 install (on a separate drive), different cables etc. Same result.  Looking for explanations, went to nVidia Control Panel,  and it reports that BOTH monitors are hooked up to the same DisplayPort (attached)?! Can P70 drive two external 4K monitors @ 60Hz at all?    Did you get any feedback regarding this?

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Hey guys,I've got new P50s (running W10 x64) with Quadro M5000M, and Ultra docking station for it. I want to use 4 external monitors in any configuration, just that they all work. I tried updating BIOS and Docking station, installed latest Intel and Nvidia graphics driver, power management driver.. everything.I get 4 monitors displayed in Windows display settings, but as soon as I turn on the fourth, one of the others goes dark. Somewhere I read about BIOS setting for Hybrid graphic, but I don't have such setting in BIOS. Any help would be great Thanks!

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Hi I'm experiencing some problems with the combination of the Thinkpad Carbon X1 gen 2 machine and the onelink dock. The problem is basically that the X1 doesn't detect properly when the pc is detached from the onelink - and the other way around is the same (assuming that the pc hasn't been shutdown in the meantime). Anyone has experienced this or have suggestions for solution(s) I'd be happy to hear from you. Just some facts here: I have run a full system update and installed the onelink software package on the X1. Kind regards Thomas

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Whenever I turn on one of our new 4th X1 laptops through the onelink+ dock I can't get any display on either of my screens (external and on the laptop). On some of them I'm able to enter our harddrive pwd, and then nothing happens, all screens go black, and nothing but the kill switch can get back the display. The monitor(s) do not go into power saving mode. This is on Windows 7 x64, with a std. clean image, and using the latest sccm driver package from Lenovo website + latest dock Onelink + dock driver. The issue also occurs on a manual clean install, using systemupdate to install all drivers.

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I recently bought a X1 Yoga as a personal laptop to compliment my Gen 3 X1 Carbon. I istakenly thought the onelink dock would be indentical, only to find they use different ports. From what I can tell, Lenovo does not sell a converter cord. Has anyone run into this issue? Am I stuck having two docks on my desk or should I just convert to a generic USB doc (non-Lenovo)?

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 Hi, I have a X1 Carbon and a OneLink Pro dock. I have it setup with evey thing working, no issue's whatsoever.My concern is that when the laptop is completly charged while connected to the dock, is there any way to switch to battery while staying connected to the dock to be able to use the extrnal monitor, ethernet, and usb ports etc? What i have noticed is that even when the battery is 100% charged , the dock keeps charging as the battery doesnt fall below 100% and in long term it will reduce the battery life. Thanks.













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Answer:X1 Carbon (2014) and OneLink Pro Dock

Hello eddie_313
 
If I understand, you are concerned that the OneLink Pro dock will overcharge the battery, which will reduce battery life? The battery is designed to prevent overcharging, so although the OneLink Pro dock is used and the meter shows fully charged, the battery is not being charged continuously.
 
Best regards,
 
 





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Hello anybody, I got the brand new Carbon X1 with i7-5600U and OneLink Pro couple days ago and I have issues ever since.I have 2 main issues. 1. Laptop alone works like a charm, but when I connect the laptop to oneLink I can't get an image on my second exterior display via dvi nor via vga. The computer finds the screen and name etc, but when I want double or extend or only screen 2 projection nothing happens on the external screen. It keeps saying no input. I have tried to reinstall dock driver, change resolution, updated even bios, still nothing happens. 2. This problem is even more disturbing. If my computer is turned off or restarted while connected to OneLink dock pro, it won't start and freezes at lenovo logo. If I pust laptop to sleep while conected it boots normaly, if i turn it off not connected, then connect it and start it also boots normaly. But when it is shut down while conected it doesn't. Not even if i turn it off while connected, unplug it and turn it on. I have to do reset in this case. Guys I really need help, since those issues make my dock almost completly useless.HELP! Tilen_T

Answer:Carbon X1 Gen 3 - serious OneLink dock pro issue

Hi tilen_t, and welcome to the Lenovo User Community!
 
First, have you run the Onelink Pro Dock firmware update?
 
http://support.lenovo.com/us/en/documents/pd029981 (second set of links).
 
According to the readme there were some monitor compatibility improvements.

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I would like to know if there is anyway I can use the X1 Carbon 5th Gen with my OneLink + Dock station.    













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Answer:X1 Carbon 5th Gen compatible with OneLink + Dock

Hi dpjmail ,Warm Greetings & welcome back to Lenovo Community, happy to have you here.As I understand that you have query regarding compatibility of ThinkPad OneLink+ Dock with X1 Carbon 5th Gen.
dpjmail wrote:
I would like to know if there is anyway I can use the X1 Carbon 5th Gen with my OneLink + Dock station.    

Sadly, there is no other way or workaround to use ThinkPad OneLink+ Dock with X1 Carbon 5th Gen as OneLink+ connector is not present in this system
I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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Hey, Funny enough this has nothing to do with the dock itself. Just opened up laptop the other day and in the bottom right it says that "ThinkPad OneLink Dock Attached!" I've tried checking devices as well as looking for a usb port being used in my computer and theres nothing in either place. Just to repeat there is nothing attached in any usb port, in this laptops very short life there has yet to be anything in any usb port so I'm not quite sure whats going on. I have malwarebytes and I ran a scan today and found nothing. Any ideas?Morten Nissov

Answer:Carbon X1 4th Gen OneLink Dock Issue

The Onelink dock doesn't connect to USB, "Onelink" is lenovo's special dock/accessory port.  For a 4th gen, it should be Onelink+, which is a thin port about 1" wide located next to the power port on the left edge of the laptop.  That said, if the laptop says the dock is connected even though you don't have a onelink+ dock and have never connected one, there is definitely something wrong.  I'd probably suggest calling Lenovo support, and/or exchanging it for a different laptop through your reseller. 

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I have a Lenovo X1 Carbon 2nd with Windows 10 x64 and a Intel Display Video Card(driver Version 10.18.15.4256). I recently bought the One Link ProDock and; I can not get any monitor to show up via the prodock cable. I have tried 4 different monitors all the same, the monitors come up blank. I have also tried DVi and display ports on all monitors as well. I have the latest firmware for the prodock and the latest windows 10 driver for the prodock. Any assistance would be greatly appreciated! I do not want to return the prodock! Thanks Josh Denzik

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I have tried to connect my two external monitors to the dock (the one connected to the vga port) but it was only able to detect one of them (though at a low resolution) and not the other. i have tried using a replicator to connect the screen to the dvi and the usb  ports but nothing seemed to work Did anyone face the same problem and how were they able to resolve it - any recommendation for a port replicator brand / usb to vga display adapter to use that would work? Thanks 

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I have recently received an upgrade laptop at work. On my previous laptop (ThinkPad, unsure of model), I was able to connect one external display monitor directly to the VGA port on the laptop and an additional external diplay monitor to the ThinkPad Pro Dock station VGA port. I prefered to use these two screens with my laptop closed on the docking station, but could also open the laptop on the dock and have a third screen available. ISSUE: With my new ThinkPad (T440) there is no VGA port on the laptop. I have purchased a simple HDMI to VGA Converter Adapter - see link:https://www.amazon.ca/VicTsing-Gold-plated-Converter-Ultrabook-Devices-Black/dp/B016LVT51G/ref=sr_1_...   I am using the same ThinkPad Pro Dock station as with my previous laptop. With my new T440 I am able to work with my laptop open or closed on the docking station with one external display plugged into the docking station. I am also able to work with one external display plugged directly into my laptop using the VGA to HDMI converter adapter.  ISSUE 2: The laptop will not recognize when both screens are plugged in at the same time, but they each work when I have only one plugged in either to the dock or directly to the laptop. PLEASE HELP!! TIA

Answer:ThinkPad T460 - How connect two external monitors using dock station

A simple upgrade to your docking station will solve all of your problems. It sounds like you've got the Thinkpad Basic Dock, which only has one VGA port for video out. The Thinkpad Pro dock has a VGA, DVI, and HDMI out, and would be a good solution for you.https://www.amazon.com/Original-ThinkPad-40A10090US-Adapter-Lenovo/dp/B00G6T8EK2/ref=sr_1_2?ie=UTF8&...The Thinkpad Ultra Dock would also be good. It has two displayport ports, if you want to output to two higher resolution monitors.https://www.amazon.com/Lenovo-ThinkPad-Adapter-40A20090US-Packaged/dp/B00E0E2DIE/ref=sr_1_1?ie=UTF8&...Upgrading would also make setting down at your desk a lot easier with only one thing to plug in instead of two.

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Hey Everyone,      I recently purchased a T420 with Dock Model 4338 and am trying to connect two external monitors.  I want to have my desktop visible on my primary monitor with laptop closed and that desktop extended onto my second external monitors.  Both external monitors are Dell 19", one is being ran through the VGA port on the dock and the other is a VGA cord that I put a VGA to DVI-D adapter on to run off of one of the DVI Ports on the dock.  I can get my desktop to display on the main external monitor, and everything detects the other monitor fine, but the extended monitor remains black.  The screen is on, and recognized as the button light on the monitor is green not yellow and i can scroll my mouse over to that window and i lose the mouse so it's extending just not visible.  I have made sure that both monitors work by checking each individually in the VGA port and they are operational, but the DVI-D port doesn't seem to work on my second monitor.       I have done some pretty extensive searching and can't seem to get this to work.  At my job I have a T430 with the same dock and dual monitor setup that took no time and works great.  Does the T420 just not support this? All help is appreciated.Thank you all,NickG













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Answer:Thinkpad T420 with Dock 4338 Dual External Monitors won't work

DVI-D don't support passive dvi to VGA adapter. You are better off with a displayport to VGA adapter, as they are cheaper then a dvi-d to VGA converter.

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Since upgrading to from Windows 8.1 x64 to Windows 10 x64, the two Dell U2713H monitors plugged into the dock (via the two Displayports)  have stopped turning on after the power saving option of turning off the monitors has been activated. Powering the monitors off then on does (most of the time) resolve the issue, however in doing so the desktop layout of all the applications that were opened at the time is messed up (all application windows have been resized smaller). This problem has only occurred since upgrading to Windows 10. I have installed the latest video drivers (Intel HD 4600/Nvidia K2100M) available from the Lenovo website. The dock have the lastest firmware 2.22. Anyone else had this issue and if so, have you been able to resolve it?





Thinkpad P50 (Model 20ENCTO1WW) - Windows 10 x64 Pro - Intel Xeon 8-1505M Processor, 32GB DDR4 2133 ECCThinkpad X1 Carbon (Model 20FB)

Answer:ThinkPad Ultra Dock and External Monitors post Windows 10 upgrade

Hello, I have had the same or similar issue on a W540.  I have two SamSung 2443's attached to the dock.  Has worked pretty flawlessly under 8.1 x64, but I get unpredictable behavior when re-docking under Win 10 x64. Sometimes the monitors are not recognized until I go into the Intel Control panel (which is odd in itself, because it doesn't seem like it is using the NVidia card).  Occasionally it will hang and crash with DPC_WATCHDOG_VILOATION errors.   I am updating to the latest 353.82 NVidia driver and am continuing to troubleshoot and post back if I find a recipe that works.

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Hello guys!We've been trying to set this up with no success.We've uninstalled the complete graphics drivers, changed the graphics mode to advanced in the bios and then reinstalled... To no avail. We get blank screens.What is the correct process to set this up.We know for the three monitors the physical connections cannot be all the same.We have:Monitor 1: Display port.Monitor 2: Display port.Monitor 3: VGA Port.Monitor 4: W540 internal 15.5 3K display.We believe the hardware connections are ok, but the software enablement is unclear.Your help is much appreciated!Thanks a lot!Nicolas E.

Answer:Three external monitors + own LCD in W540 with nVidia K2100 in ThinkPad Ultra Dock

Hi Nicolas! Is there a docking station involved? Probably there is( two DisplayPorts), but is it compatible model? What about monitors then? What  is the manufacturer and type? What about monitor selection (f7 without Fn button or Fn lock) have you selected appropriate selection (Clone, extended)? You could refer  posting "W540 external display issue", I struggled with similar problems, an the main reason was the docking station and odd cable behavior and of course tha HP display of mine. It seems to me that this machine is very sensitieve when talking about cables and connections. I would start adding one at time and repeating until I got a black screen. It is much more easier to find the reason that way. Regards-Alpo-

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HI I have a X1 Carbon and just bought a OneLInk PRO Dock thinking I could use this as a port replicator ... only to discover that I didnt do my homework appropriately :-( as it turns out, the Onelink PRO connector does not exist on the version of the X1 Carbon I have (seems like the X1 Carbon 2014 model does so I guess I have a previous model :-( ) whta is the solution/work-around for me  - ie how do I use the OneLInk PRO with my seemingly older version of the X1 Carbon ? Thx in advance Claus

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Hello to everyone, I have a very strange problem.I've purchased X1 carbon together with OneLink PRO dock. The problem I have, is that only thing I can use OneLink together is external monitor.USB ports does not work at all, there is no voltage at output, ethernet does not work too.Button on top also works and I can put carbon to sleep and wake him up from sleep.Other stuff does not work. I noticed that dock gets veery hot after 2-3 minutes when connected to power, as well as power supply for it, even if computer is fully charged.I also noticed that red led should be on if dock is active but it is not. I mean RED led on I letter of "ThinkPad". Is there a possibility that I received blown and not working dock from Lenovo?

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We have one setup with 2 Dell 24" Ultrasharp monitors (U2412M) using the display port and DVI port.  The fact that I couldn't get native resolution of the screens when having dual monitors is strike one but I understand.  If you only have 1 of them i would get native resolutions with the display port. Anyways I had problems with the machine crashing and always when docked.  I made sure the dock had the latest firmware and that the driver was also updated.  It crashed so much that eventually the hard drive got corrupted.  It kept showing NTFS errors so Lenovo replaced the drive for me.  I was really crossing my fingers hoping the drive was bad in the first place thus all my problems. Nope it still crashes! So disapointed because the client loves her laptop but just can't use it with the onelink pro dock.Anyone have a similiar experience or recommendations?  I already have the latest drivers too. 













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Answer:X1 Carbon & Onelink Pro Dock constantly crashing

I forgot to mention we are running Windows 8.1

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I just got a OneLink docking station for my X1 Carbon which was recently updated from Windows 8.1 to Windows 10. It seems that in order to use the monitors I hooked up to my docking station I need to keep the X1 Carbon's clamshell open which doesn't seem right to me. Shouldn't I be able to keep it shut with the monitor off and still be able to use the laptop via the docked monitors?

Answer:X1 Carbon running Windows 10 with OneLink dock

What's the behavior when you try to use the external monitor with the lid closed?

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I can't seem to get the OneLink Pro Dock to charge iphones?  I've updated all software and drivers for the laptop, but I can only charge using the USB ports on the X1 Carbon.  I connected an old Blackberry I had lying around and it didn't seem to have a problem with that.  Do iPhones draw too much power for the dock?   I am using the 90W power adapter.













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Answer:X1 Carbon Gen 2 + Onelink Pro Dock - Can't charge iPhone?

plese check this out.... new firmware is here.... http://support.lenovo.com/de/de/documents/pd029981best regards...

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Hello, I bought a X1 gen2 and a onelink pro and noticed that the DVI port does not seem to work with a DVI cable. It only works with the supplied VGA to DVI adapter. Is this correct and it will not work with just a normal dvi to dvi cable?I also tried a VGA to Displayport and it made the X1 constantly detect and undetect the monitor making the screen just flash and windows detect sound. I have also updated all drivers using the lenovo updater and bios. Also updated the Dock with newest firmware.

Answer:X1 carbon 2014 + onelink pro Dock DVI not working

Same here. Any update on this?

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Hello I am having issue with Thinkpad X1 Carbon wherein i can only get 1920x1080 resolution on my external monitor(capable of 2560x1440) when connected via HDMI port using Onelink Dock but when i connect using the display port direct from X1 Carbon, I can get the full resolution i want. I have updated the firmware of the Onelink Dock and the Video Driver of X1 Carbon, what else can i do? Any thoughts?  Thanks in advance!!!













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Answer:X1 Carbon Output Issue with Onelink Dock

The hdmi port on the OneLink port is hdmi 1.3 only, so it doesn't support qhd resolution. You should get the OneLink pro dock with its integrated displayport.

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Sometimes when I connect the Onelink connector from the Onelink+ dock, the ethernet port is not detected.  The monitor shows up and usb ports function but there is no local area connection listed in the netword adapters.  If I disconnect the Onelink connector from the X1 and reconnect it, then suddenly the local area connection shows up and is there until the next time I redock the Onelink+.   Is this a known bug?  Anyone else having this problem? This is on Windows 7 x64 with all the latest drivers installed from the Lenovo website.

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Can I leave the X1 Carbon plugged into the OneLink+ dock at all times without ruining the battery?

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I am running a IBM Thinkpad W540 with a Lenovo Ultra Dock Docking Station 170 (Model 40A20170US). I have 3 Asus 23.6" LED HD Monitors (Model VN247HP). These monitors have a standard VGA connection and 2 HDMI ports, By default you are provided a VGA cable and a HDMI-DVI cable. When I plug these monitors into the Ultra Dock no signal is found(including the VGA).When I plug into the direct VGA port on the laptop, the monitor gets signal. If I use a Mini-DP connection with a Mini-DP-DVI adapter I get signal just fine. If I plug my this monitor into my desktop under HDMI and DVI connections it works just fine.I have gone into the bios and confirmed that under display the "Video Mode on Dock" is set to Advanced(I tried standard and it did not work any better).  I have the latest video drivers for the Intel HD graphics driver (10.18.10.3412) and the NVIDIA Quadro K1100M (9.18.13.4052). The USB ports work just fine, as does the power cable for the docking station. I tried applying the latest firmware update but the program runs and nothing happens. I checked for any other drivers thatmight have resolve the issue but have not had any luck.I tried calling for support on this (since its a new purchase), and the phone support said they could not help me, but they directed me here. I am hoping someone will be able to give me a hand on this issue or at least point me in a direction of someone who can help me get this issue resolved.. Any help would be greatly appreciated.  A... Read more

Answer:ThinkPad Ultra Dock Docking Station 170 not providing any signal to external monitors.

I am really sorry you are experiencing such issues. What makes me really mad is the fact, according to your words, that Lenovo support is directing you to this forum for help? This forum works on volunteer basis, so you might have a luck or not. I mean, you are living in the USA which is the most important market for Lenovo so if I would you, I would escallate the support issue.Meanwhile, there are two options you might try out:You could check if the firmware utility driver update helps, http://support.lenovo.com/us/en/documents/pd028011or you might try out your luck with the native nVidia drivers, see http://us.download.nvidia.com/Windows/Quadro_Certified/334.95/334.95-quadro-notebook-win8-win7-64bit... . The latest helped me to run internal and 2 external monitors with 135W dock http://www.lenovoquickpick.com/deu/accessory/40A20135EU/thinkpad-ultra-dock-135w-eu.





ThinkPad W520, i7-2820 CPU, 32GB RAM, NVidia Quadro 2000M 2GB GPU , mSATA Samsung Evo 840 1TB + 2x Samsung SSD EVO 840 1TB & Lenovo Helix i7 8GB RAM & ThinkPad W540, i7-4800MQ, 32 GB RAM, NVidia Quadro K1100M, OS on M.2 2242 Transcend MTS400 256GB + 2x Samsung SSD EVO 840 1TB

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I'm going to order Lenovo ThinkPad X1 Carbon Touch,just want to explore the way to connect to 2 monitors (same model, 1920x1080)the laptop's monitor could be either off or on. Q1) How about "Lenovo DisplayPort to Dual DisplayPort Cable"?- will there be any display lay?- does the laptop monitor need to turn off? My two monitors support VGA/DVIHDMI only. In this case, the setup would bex1 carbon touch -> Lenovo DisplayPort to Dual DisplayPort Cable -> mini displayport to hdmiQ2) anyone tried this before? Q3) any other options? Thanks a lot. X1 Carbon Touch spec that I'm ordering- Intel Core i7-3667U,  2.0 GHz, 4MB L3, 1333MHz FSB)- 8GB, 1600MHz DDR3,8GB, 1 slot- Intel HD Graphics 4000, 1GB     - Ethernet Via USB (dongle included), Intel Centrino Advanced N 6205 (a/g/n) Wireless, Optional Mobile Broadband 3G/4G (LTE), Bluetooth® 4.0- DVI via optional dongle, VGA dongle included, Headphone/Microphone, Integrated HD video Webcam, (1) USB 3.0, (1) USB 2.0, (Note: External smart card reader for RAS access and USB docking station need to be ordered separately.) Remarks:Currently, I am using X220, connecting two external monitors via the built-in VGA and DisplayPort without any problems (while the laptop monitor turns off).













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Answer:Lenovo ThinkPad X1 Carbon Touch connects to two external monitors (1920x1080)

Q1) For the Displayport to Displayport splitter, you can keep the internal LCD on. Since the laptop considers the external dual monitors connected through the splitter as one single external LCD. It would be easier for you to just get a Displayport to Dual DVI splitter. http://intrl.startech.com/AV/Splitters/DisplayPort/DisplayPort-to-Dual-DVI-Multi-Monitor-Adapter-Mal...
It works on the same principle, but just have the DVI port out instead of the Displayport out. 

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Hi guys,kind of since using Windows 10 on our machines - Lenovo X1 Carbon (3rd gen) / X1 Yoga together with Onelink dock with 2 screens, whenever computer turn off the screens after timeout set in advanced power management (see picture bellow) and it is waked up by keyboard, when loged back to windows all windows are on the default screen, no matter on which screen it was before.It is anoying and so far we did not find any solution except you set some high value for timeout for turning screens off ... but it is not good way to have screens on all the time ...Any ideas?(all drivers updated, dock firmware is latest) 

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We have a few Lenovo displays we are replacing and wanted to get some USB-C displays for our few MacBook Pro users, but also work with our OneLink Pro & Ultra Docks. Ultra Dock works great with DisplayPort & HDMI. The MacBook Pro's work great with USB-C and Apple's USB to ethernet gets us all set there. The issue is the X1 (gen 3) with OneLink Pro dock. When we setup the dock with DisplayPort it shows the display is connected in the Display Properties, along with resolution and extended desktop, but the display itself shows nothing and has an orange light. We tried 3 different docks and laptops, 2 different P24h displays, and 3 different DisplayPort cables. Confirmed both the display and dock support DisplayPort 1.2. Any idea on what I can do to get this going? So far this is the best display we could find that covers all our bases for our needs.  

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I want to record the audio from another PC's Windows Media Player by plugging its LINE OUT to the X1 Carbon's OneLink Pro Dock LINE IN (Headset/microphone combo connector).  I know that this PC's LINE OUT works because I can plug either earphones into it or external speakers and this works for me. Setting the Enable for the external Microphone under the recording tab the Sound dialog box of the Hardware and Sound of the X1's Control panel does not do it.  Even if the X1's embedded microphone is disabled, this also does not work for me. I can record sound via the X1's embedded microphone, but I want to record via the LINE IN of the OneLink Pro Dock. I have the latest Windows 8.1 updates and I have the latest OneLink Pro Dock software installed, Version 1.08.31. Thanks, JW

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Hi, How can I configure Bitlocker in X1 Carbon using Win8.1 so that the laptop won't ask the freaking Bitlocker Recovery Key every time when I boot the laptop IN the OneLink Pro Dock station AFTER I've used the machine WITHOUT the docking station (or vice versa)? Bitlocker works OK if I boot the laptop every time in same mode (using always docking station OR not using it ever). However, I need to use the laptop in both modes; with the docking station (at work) and without it (at home and when travelling). And I'm not wanting to type the looooooooong Bitlocker Recovery Key every time when I boot the laptop in different mode.  How can I tell for the Bitlocker that both these modes are trusted ones?













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Answer:Bitlocker configuration in X1 Carbon using Win8.1 and OneLink Pro Dock station

zeagel
 
I believe this is one of the items fixed in a recent BIOS update, although I couldn't find the issue logged in the release notes.  Can you make sure you're using the latest BIOS?
 
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS039782
 
 

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The problem at hand is well described by another user: http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=181294 The problem was mentioned here, some three weeks ago: https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/tp02_en/message-id/74532#M74532 As of February 20, 2017, the problem still persists. Not just with one single installation, but at two different locations using different OneLink+ docking units. Problem applies to a brand-new (Jan 2017) ThinkPad X1 Carbon (type 20FB) hooked up to a OneLink+ Dock (part # 40A40090EU). Running Win10 Pro/64. I've got two OneLink+ units, both yield the same result. The laptop will boot just fine when it is not connected to the dock, but when docked, it will not boot past the screen which says "press enter to access BIOS (...)" when the network cable is plugged into the docking station.  It boots just fine when the network cable is not plugged into the rear of the docking station. There's nothing special with the network or cable (works well with a myriad of other laptops) and the ThinkPad in question has the latest & greatest drivers installed. If a docked boot has already taken place, plugging the ethernet cable into the dock works just fine.  In essence, the problem exists only when the ethernet cable is plugged in during boot.  Can someone from Lenovo please get in touch? There seems to be no other option to get in touch with Lenovo support. No, don't ask me to cal... Read more

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The problem at hand is well described by another user: http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=181294 Problem applies to a brand-new (Jan 2017) ThinkPad X1 Carbon (type 20FB) hooked up to a OneLink+ Dock (part # 40A40090EU). Running Win10 Pro/64. I've got two OneLink+ units, both yield the same result. The laptop will boot just fine when it is not connected to the dock, but when docked, it will not boot past the screen which says "press enter to access BIOS (...)" when the network cable is plugged into the docking station.  It boots just fine when the network cable is not plugged into the rear of the docking station. There's nothing special with the network or cable (works well with a myriad of other laptops) and the ThinkPad in question has the latest & greatest drivers installed. If a docked boot has already taken place, plugging the ethernet cable into the dock works just fine.  In essence, the problem exists only when the ethernet cable is plugged in during boot.  Does anyone know of a fix?

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Hi Lenovo, My X1 have Winsows 10 (x64) with all latest drivers and BIOS update and with Onelink dock helper app in system tray ver:1.10.16. My issue is, that whenever i attach an USB device (even on the laptop itself) the dock disconnets and reconnects. Meaning, the network  flaps and audio too. The external display however remains turned on and does not glitch. I have attached a PC/SC smartcard reader on the dock thru USB and happens the same thing when the smartcard is removed from the reader and reinserted.Attached is the picture of the system notification that pops up. In windows logs there are no alerts too. Regards Aljosa  


























dock.png ?14 KB

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Hi Lenovo, My X1 have Winsows 10 (x64) with all latest drivers and BIOS update and with Onelink dock helper app in system tray ver:1.10.16. My issue is, that whenever i attach an USB device (even on the laptop itself) the dock disconnets and reconnects. Meaning, the network  flaps and audio too. The external display however remains turned on and does not glitch. I have attached a PC/SC smartcard reader on the dock thru USB and happens the same thing when the smartcard is removed from the reader and reinserted.Attached is the picture of the system notification that pops up. In windows logs there are no alerts too. Regards Aljosa  


























dock.png ?14 KB

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Hello I have a brand new 3 Gen X1 Carbon with the Intel HD 5500 graphics chip. I also bought the Onelink Pro Dock docking station. Can it support two external monitors? I have two 24" ASUS dvi/display port/ VGA monitors plugged into the Dock. But it does not seem to be able to support multiple monitors.  Can anyone help? Jym 

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I just got a new 2014 X1 Carbon maxed out. I also got a new OneLink Pro Hub. Everything is connected using the stock power supplies that came with the device. All drivers and firmware are current. All software that came with the system is still in place and is active. (So please take this all into consideration when suggesting what I try next)I have two LG Flatron E2442TC displays attached to the OneLink Pro. One is attached via the DisplayPort and one is attached vis the DVI->VGA adaptor that came with the OneLink Pro.I am running Windows 8.1 as came installed with my computer along with some Intel Display Management software that came installed.The problem is, I can only sporadically get this configuration to work. My computer can see both E2442 displays. However, when I try to connect to these displays, I get the brilliantly informative message "The display settings could not be saved. Please try a different combination of display settings."It seems that I can get the VGA setting working on its own. But when I add the screen connected via the DisplayPort, things don't work quite right. (but occasionally they will)The unusual problem is that the E2442's resolution seems to be fixed to the same resolution of my main display on the laptop (2560x1440) which the E2442 cannot handle. But I cannot change the resolution - the drop down is locked.I have also tried to use the Intel display applets rather than the Windows screen resolution control panel applet, but that softw... Read more

Answer:2014 X1 Carbon + OneLink Pro has difficulties with dual monitors

I have continued to try and resolve this problem. I removed the VGA cable and DVI-D->VGA adaptor and put in a DVI-D to DVI-D cable to my monitor. So now I have one monitor going DVI-D to DVI-D and the other going DVI-D to Displayport -- both onto the one link pro. The system continues to struggle with this. Right now, both displays are working -- but I've had this situation in the past too. It struggled through numerous reboots before it would let me connect both monitors. I was able to connect the DVI-D to DVI-D monitor fairly quickly, but the DVI-D to DisplayPort monitor took a few more tries and initially came up at 680x480 resolution which it said was the best that was supported. After a reboot, it finally let me set both monitors to the max of 1920x1440. But, as I said before, I've been here before. The computer just seems to struggle to figure out what the monitors are capable of supporting. When I try and connect to them, it seems that it works 50% of the time and really badly fails the other 50%. Once I can't connect, it will take me hours of trying before I can connect again. This just isn't good enough. Today, when I was explaining that I bought a new Lenovo laptop, a colleague rolled his eyes. It's hard to defend my choice when it doesn't work well.

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Does an x1 yoga 2nd/1st gen and carbon gen4+ paired with onelink+ dock [ https://www3.lenovo.com/us/en/accessories-and-monitors/docking/onelink-docks/TP-OneLink%20-Dock-US/p... ] support dell UltraSharp U3415W PXF79 34-Inch 3440 x 1440 at 60Hz 21:9 Curved LED-Lit Monitor [ https://www.amazon.com/dp/B00PXYRMPE/ ] resolution? The specs for the onlink+ dock don't appear to suggest it does as it lists a 4k resolution @ 30Hz, [email protected], and no mention of any 4k or uwqhd @ 60Hz resolution support.  

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Hi there, I am connecting a S1 TP Yoga with my Dell U2312HM via OneLink Dock Pro DVI. My OS is Windows 8.1.On my laptop screen I would like to have a scaling level of 125%, on my Dell monitor a scaling of 100%. Normally it is possible by choosing "let me choose one scaling level for all my display" in the display settings. But I can only set the scaling level for all monitors, not a distinct setting for each monitor like it is supposed to be.Is there an issue with the drivers?

Answer:ThinkkPad Yoga & OneLink Dock Pro: scaling level on multiple monitors

I have the same issue. Have anyone found a solution?





ThinkPad Yoga 13'', i7, W10 Pro (20c003smd)ThinkPad Tablet 10, 64 GB, 2 GB RAM, Pen, Fingerprint (20c1000rmd)

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Hi to all, I have a new chalange  I have aquired a brand new thinkpad Yoga and onlelink dock, is was the first time I bought Lenovo and I'm reaally very disapointed. So far each day a new problem, since the cursor when connect to an external monitor move alone, etc.. My biggest problem so far is the onelink dock, when connect the laptop is always detecting the hardware in the dock, making that each 30 seconds you have a network card, then dont.....or the usb devices, etc...... I really appreciate some help on this, does someone also have this problem ? I have tried do update all software and drivers from the PC and dock, and still no sucess, does the solution pass by aquiring a HP or Toshiba ??????

Answer:Thinkpad Yoga with Onelink Dock

I have the Onelink (basic) dock, and problems seem to be related to the ASIX AX88179 embedded USB3 to Ethernet controller. The System can't start the hardware then constantly tries to restart the driver.The USB2 version of this hardware (ASIX AX88178) works fine with the TPY as a dongle I had laying around.I bet it is a crappy driver from ASIX that is the root of many problems.So, try disabling the Ethernet controller in Device Manager and see if that helps.Don't know, I'm trying to return my dock to B&H right now.So, what is the embedded hardware in the PRO?Deleting the driver for the USB2 version doesn't help either.

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Hello. I would like to resolve my problem with my E540 with OneLink Dock Pro.  When dock is connected to my notebook and I press power button, backlight of display lights up, but display stays black, no lenovo logo, nothing... Sometimes it shows logo but it freezes on this logo too. When I disconnect dock, notebook boots up normally. I tryed to disconnect monitor, keyboard and mouse from dock too, but it has no effect. This "freezing" seems to be happening only when dock is connected. On charger notebook boots up normally. And last note, this is happening only on "cold" start, restart works normaly. Problems started just after flashing new firmware to dock (v. 2.30) and BIOS update (v. 2.23). I do not know what made this problems, because I was doing these updates together. Thanks for any answer...

Answer:ThinkPad E540 with OneLink Dock Pro

I have the same problems with Onelink+ and X1 Carbon 2016.Hope it will be solved.

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Hello. I would like to resolve my problem with my E540 with OneLink Dock Pro.  When dock is connected to my notebook and I press power button, backlight of display lights up, but display stays black, no lenovo logo, nothing... Sometimes it shows logo but it freezes on this logo too. When I disconnect dock, notebook boots up normally. I tryed to disconnect monitor, keyboard and mouse from dock too, but it has no effect. This "freezing" seems to be happening only when dock is connected. On charger notebook boots up normally. And last note, this is happening only on "cold" start, restart works normaly. Problems started just after flashing new firmware to dock (v. 2.30) and BIOS update (v. 2.23). I do not know what made this problems, because I was doing these updates together. Thanks for any answer...

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Hi, I have a ThinkPad Edge E531 that I am experiencing issues with whilst the OneLink docking station is plugged in.- the laptop will not wake from sleep mode. Hibernation seems to work better, but waking the computer from sleep the screen goes black and the computer is stuck in some weird idle mode where nothing happens- when booting the computer the above happens, the computer is stuck idling and won't boot up properly until I force shut down and unplug the docking station- sometimes when booting the computer the OneLink docking station will not be found. I have to either a) unplug and plug in until it works or b) restart the computer and hope it works Is anyone else experiencing the same issues?I am running the computer on Windows 10. TL;DRNon-functioning booting/waking up from sleep whilst OneLink is plugged in, and sometimes OneLink not recognized at all. Highly annoying. Thanks,goose

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... and some more issues with the Pro Dock. I have a Dell U3014 connected via Display Port. Resolution works fine, however... : 1) Dell Display Manager stopped working and reported "attach compatible LCD to your PC." This software is quite important to me and since DP is supposed to be "native" I can't find a reason why it shouldn't work. 2) I experience stuttering while dragging windows. The mouse feels a little bit sluggish as well. Definitely a noticeable difference as opposed to connecting the LCD and devices directly to the Yoga. Help would be much appreciated (and have a look here as well...fan noise: http://forums.lenovo.com/t5/ThinkPad-Edge-S-series/Thinkpad-Yoga-S1-12-5-quot-fan-noise-weird-stylus... Thanks, SF6

Answer:Thinkpad S1 Yoga + OneLink Pro Dock issues

I can confirm that Dell Display Manager is not good with my config also - OneLink (basic) connected to Dell U2412M via DVI.  Can't tell the difference compared to direct connection to laptop though (don't have miniHDMI adapter). @SFsix, sorry about this offtopic question, but do you have any problems with random disconnection/connection of OneLink Pro from TPY, more specifically for Ethernet and USB interfaces. More details here: http://forums.lenovo.com/t5/Options-Accessories/Re-OneLink-network-port-flapping/td-p/1358947 it's a pretty long thread already but in brief all users of OneLink basic non-Pro (myself included) report this problem for constant disconnect and re-connect of OneLink interface. So we were wondering if OneLink Pro users experience this problem... Will appreciate your feedback.

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hey, i use my ThinkPad Yoga (20CD0038GE, Windows 8.1 64bit) with the ThinkPad OneLink Dockingstation and have several softwareproblems. -the mouse-cursor always jumps across the display and pushs the left and right button by itself.-when i download the newest microsoft driver for my keyboard an mouse, the reaction is getting very slow.-sometime i start the yoga, the display is shown upside down.-sometimes i switch it into the energy save mode, it starts to boot and turn off itself until i stop it.-when i plug a usb in the thinkpad, it opens the folder up to 25 times i allready called the technician from the shop. he meant its would be a problem of my yoga and sent me a new one but the problems are still there. does anyone have the same problems or can help me? Again, i do only have this problems, by using the onelink dock. regards robin

Answer:problems with thinkpad yoga and onelink dock

i allready updated the yoga with the Lenovo tool.

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Hello,I have laptotp X1 Carbon - 20BS connected to LAN via Thinkpad Onelink Pro Docks (FW 2.24.000)I am not able to wake up laptop via LAN.When I connect laptop directy to LAN I am able to wake up it. Does it mean that wake up is not supported on ThinkPad OneLink pro Dock ?  Thank YouJaromir

Answer:ThinkPad OneLink Pro Dock - Wake on LAN do not work

how do you get the Thinkpad Onelink Pro Docks (FW 2.24.000)info?

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Hi, I have issues with onelink pro dock.  My NTB: latest drivers and bios 1.6. And also have an lastest drivers for dock.In BIOS i set USB 3.0 ENABLED. 1. first I have issue with LAN network on dock. Sometimes works sometimes not. In system manager if LAN not work I see: some "unknown device USB"2. So I read about update fiwmware of dock. I donwloaded fwdphb01.exe witch bring dock fw to ver2.17.000. Network flaping didnt change and my external displays stop working .3. I tried to update with fwdphb02.exe to fw 2.21.000. No change and sound from dock stop work. 4. I want to update again to newer firmware by fwdphb03.exe. But this dont work. For a sec it shows some box and dissapears. 5. If I download latest fw update tp_onelink_pro_dock_fw.exe it wont update bycause this error "read back chip information failed". So now network still work or not work. External display I see in resolution change but when I set display to extend it give me no change. So cant use them.  Can any one give me an advice! Thanks a lot!













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Answer:Thinkpad S540 and OneLink Pro Dock issues

Were you able to solve that problem?I have exactly the same issues ...

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Hi Guys! We got 6 Thinkpad E550, all with OneLink Pro Docks.All of them are connected with one or two external Monitors (only DP or DVI).From time to time the Monitors starts flickering/blinking black. Its not reproducable. I've already patched all drivers and firmwares. OS was Windows 7 (64) and is now Windows 10 (64). Problems still exists - ON ALL SIX DEVICES, different monitors, cables ect..Actual firmware seem to fix exactly this problem on x1 carbon notebooks:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/options/tp_onelink_pro_dock_fw.txtPlease release a firmware with fix for E550! 

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We have 10+ Lenovo Thinkpad E560's in the company that will not boot with dock attached. I have updated the dock software, the bios, all windows updates are installed. I have check the event logs and there is nothing there indicating an error. I have gone through the BIOS settings to change boot order to HDD first instead of PXE. All Laptops are running Windows 10 64bit. 

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Hello. I've recently encountered some memory problem. ThinkPad Onelink Dock Management uses 1,5GB RAM. Windows shows also error statement that there is not enought memory. Please help.

Answer:ThinkPad Onelink Dock Management problem

Dzie? dobry!
 
I do recall seeing other reports of this issue, e.g. Thinkpad Yoga OneLink Dock Management - a whopping 331 to 821 Mb memory usage! but I couldn't find any solution. I have this dock as well but have never experienced this situation.
 
All I can suggest is to ensure you have the latest software version installed, v10829 4 Aug 2014.

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Hardware:Thinkpad E55024" LG & BenQ Monitor (same error) (1920x1080 but error also on all other resolutions)ThinkPad OneLink Dock with: Keyboard, Mouse, LAN, AC, DVI-to-HDMI Adapter for DVI cable Scenario:Hello everyone, I've been working at the IT-department of a hospital and some of the workers are gettings E550 ThinkPads hooked up to Docking stations so that they can easily plug it off when they need to take it somewhere.They run with 24" LG Monitors and ideally you'd just turn on the ThinkPad via the Docking Station and have everything ready in just about a minute. Error:However it doesn't work out that smoothly. We've hooked up two different E550 ThinkPads with two different OneLink Docks on to two different monitors, both of them showing the same errors.A LOT of graphic changes result in the same error message.LG: "Out of range, 40.4kHz, something Hz" (also went to 40,6kHz, not steady numbers)BenQ: "Out of range" When does it happen? A lot of times. When I change graphic options (primary screen, resolutions, dual screen mode, etc), when I reboot, even when I accessed the device manager once.The worst thing is the rebooting though, everything else I got sorted out to the point where a normal user wouldn't really trigger that. However I cannot expect the workers to deal with that every time they wanna open up their workplace. I see the screen up to the point where it says "Windows is loading", I see the icon move and as soon as it finishes - b... Read more

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I current own an x1 carbon gen2 wqhd touchscreen device and two thinkpad onelink pro docks to facilitate quick desktop environment docking in two different locations. I'm looking at upgrading to the new x1 yoga 2nd [ or 1st ] generation wqhd touchscreen replacement solutions. Looking at one of the video reviews it seems like the docking port on them is not the appx inch wide connector a onlink pro dock has on the end of its cable. Does the x1 yoga 2nd [ and 1st ] generation device work with thinkpad onelink pro dock?

Answer:does x1 yoga 2nd [ & 1st ] gen work with thinkpad onelink pro dock

Hi myusrn,Warm Greetings & welcome to Lenovo Community, happy to have you here.
 
ThinkPad OneLink Pro Dock is not compatible with ThinkPad X1 Yoga 2nd gen as Onelink+ connector is missing. 
I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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I have a ThinkPad X1 Carbon 20BT for work and I use a OneLink Pro Dock in both the office and at my home office for the work laptop. I also have a ThinkPad X1 Carbon 3444 (Gen1) that is my personal laptop. How can I connect my personal X1 3444 to the OneLink Pro dock so I can also use the large monitor, keyboard and mouse at home? The plug on the OneLink Pro is too large for the X1 3444. Is there an adapter or a way to connect via USB to connect to my peripherals?

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I have a Thinkpad OneLink Pro Dock (DU9033S1 with firmware version 2.21.000) connected to a Lenovo X1 Carbon laptop running Windows 7 (ThinkPad OneLink Pro Dock Driver version 1.08.29). To the DP++ output of the docking station have I connected a Kramer DP to HDMI adapter and a homemade breakout cable (so I can connect to the DDC lines, HPD, DDC 5V power and CEC) to a Benq G2400W monitor. To the DDC-lines on the breakout cable have I connected a Total Phase Beagle I2C analyzer. As you can see from the I2C data I have captured and copied to the next post, are there several issues with this docking related to "High-Definition Multimedia Interface Specification Version 1.3a" chapter 8.5. I have not analyzed the DVI-output, but you should probably verify that it works according to the spec as well. The HDMI output on the laptop seems to work fine. I hope you can forward this to the developers who are responsible for the firmware on the docking so they can fix it. Please tell me when you have a new firmware version where this is fixed! Regards,Mats Randgaard

Answer:Thinkpad OneLink Pro Dock is not HDMI compliant

I2C capture part 1:m:s.ms.usLenghtS/PAddressRecordData0:00.000.000   Capture started[Mon 27 Oct 2014 10:57:33 AM CET]    CommentLenovo X1 Carbon with ThinkPad OneLink Pro Dock. DP output from docking station connected to HDMI input on Benq G2400W monitor through a Kramer DP to HDMI adapter.    CommentDisconnect cable    BUGExpects no activity on the DDC lines, but:4:30.476.3520 BSP50*Write Transaction 4:30.487.4900 BSP50*Write Transaction 4:30.498.6270 BSP50*Write Transaction     CommentConnect cable5:02.716.2640 BS30*Write Transaction 5:02.716.3181 BS50Write Transaction05:02.716.415128 BSP50Read Transaction00 FF FF FF FF FF FF 00 09 D1 0A 78 45 54 00 00 2A 11 01 03 80 34 20 78 2E C5 C4 A3 57 4A 9C 23 12 4F 52 A5 6B 80 71 00 81 00 95 00 81 80 B3 00 A9 40 D1 00 01 01 28 3C 80 A0 70 B0 23 40 30 20 36 00 07 44 21 00 00 1A 00 00 00 FF 00 45 41 37 30 35 32 36 32 53 4C 30 0A 20 00 00 00 FD 00 32 55 1F 5E 11 00 0A 20 20 20 20 20 20 00 00 00 FC 00 42 65 6E 51 20 47 32 34 30 30 57 0A 20 01 DE*5:02.721.9340 BS30*Write Transaction 5:02.721.9881 BS50Write Transaction805:02.722.085128 BSP50Read Transaction02 03 17 B1 47 04 90 03 01 85 07 00 67 03 0C 00 10 00 00 83 00 00 00 01 1D 00 72 51 D0 1E 20 6E 28 55 00 C4 8E 21 00 00 1F 01 1D 80 18 71 1C 16 20 58 2C 25 00 C4 8E 21 00 00 9E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 C4 8E 21 00 00 19 02 3A 80 18 71 38 2D 40 58 2C 45 00 C4 ... Read more

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To Whom It May Concern, This has been a nightmare trying to get support for a 3-year Worldwide Warranty product that my company purchased a little over 1 year ago. The dock's DisplayPort seem to not be working properly. The monitor that is connected to it will randomly go blank. I've tried updating to the latest drivers and firmware for the dock. I tried switching monitors and switching cables. I've tried moving around USB devices to make sure it isn't interfering with operation. I've tried connecting the bare minimum to the devices and the problem persisted. I need the DisplayPort as I am running a dual monitor setup. I contacted the Customer Service line to get support. To my dismay, I was told my product was not under warranty and had to send in a copy of the invoice for my product. The support rep gave me an email address to their entitlement department and was told I will receive a response within 24-48 hours. It's been 96 hours now and no response. I try calling again to check on my status, but told the same thing and that they don't have the service case in their system. I hope some Lenovo rep can see this and provide some assistance.

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Hello, I recently installed a ThinkPad OneLink Pro to go along with a user's X! Carbon.  Once I had the drivers installed everything appears to work ok except for when the user has external speakers connected to the dock.  The speakers are USB powered and also plug into the headphone jack. When inside of "Sound Options" within the control panel you see the device light up once I plug the headphone cable in but no audio comes out of the speakers.  It continues to come out of the speakers on the laptop itself. Troubleshooting 1.  I connected the USB cable to the laptop and left headphone connection in dock.  No audio from external speakers audio played through laptop speakers.2.  I connected the USB cable to the laptop and connected the headphone cable to the laptop.  Audio comes from the external speakers.3. Reconnected everything back to dock and disabled speakers on laptop.  No audio from external speakers but audio still comes from laptop speakers4. Same setup as #3 but enabled laptop speakers and manually set External speakers to be default playback.  No audio from external speakers...audio came through laptops speakers. To me this seems to point to the dock but I'm not sure what I can do.  I checked the utility for the dock itself but all those functions do is point you to sections in Control Panel. As a side note she had a different Lenovo dock before that did not power the lap... Read more

Answer:X1 Carbon and ThinkPad OneLink Pro - No Audio

Anyone from Lenovo?Thanks,Rich

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I could not connect via Ethernet using the TPY (Win 8.1) and Onelink Dock (basic).  With all updated software, the TPY kept trying to connect to the USB3-ethernet in the Dock but could not start the hardware. I received a USB device not recognized which cycled during a session and seemed to screw up other parts of the system. Thinking it was a driver issue I uninstalled all the ASIX drivers and removed all the driver packages associated with the ASIX AX88179 and AX88178 controller   (see:  http://technet.microsoft.com/en-us/library/cc730875.aspx  ). Then ran Windows update which downloaded yet another ASIX package. I downloaded both the Win 7 and Win 8 driver packages from ASIX, unzipped and looked these over.  I modified the *.inf files and deleted all the non-english segments with asian or Russian characters at the end of the file leaving only the English segment and saved these on the C: drive.  (http://www.asix.com.tw/download.php?sub=driverdetail&PItemID=131) I reloaded the OneLink drivers from Lenovo.  Ethernet not recognized.From Device Manager,  I tried to update the Ethernet controller driver to the new downloaded, modified Win 8 driver and received the message that the driver was the current driver so it would not update. Instead, I had DM browse for the Windows 7 driver, and loaded that.  Ethernet not recognized. Then I had DM browse for the modified Windows 8 driver.  Thi... Read more

Answer:One Onelink dock Thinkpad Yoga problem solved.

Wow, glad that you found a solution! Hope you don´t mind if I ask a few questions, just so that I understand better what to do? 1. Would you mind providing a little more info on what you exaclty removed in the Win 8 .inf driver file from Asix? 2. When you mention ´DM loaded the modified driver´, I take it you mean the modified Asix inf driver, not the one you downloaded from Lenovo?3. In your estimation, is the USD2 dongle step required?thanks again.cheers,Olof

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Hi all,Just bought an Thinkpad S540/Windows 8.1 with a Onelink Pro docking station. When connecting the laptop though the docking station, random touches appear sometimes on my external screen, partially taking over control. Making my combination Thinkpad S540 Onelink Pro totally unusable. I updated al drivers, installed all Windows 8.1 updates - to no avail. The problem seems only to occur if the lid of the laptop is closed but not if it is open. Grateful for any help,Carsten

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We have 10+ Lenovo Thinkpad E560's in the company that will not boot with dock attached. I have updated the dock software, the bios, all windows updates are installed. I have check the event logs and there is nothing there indicating an error. I have gone through the BIOS settings to change boot order to HDD first instead of PXE. All Laptops are running Windows 10 64bit. 

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Hello everyone,  I would like to connect 3 external monitors to Yoga 260. I found out that conection of 3 external displays is feasible. It is associated with turning off the native LCD, whcich is OK for me. I would like to use ThinkPad OneLink+ Dock (40A40090XX). The docking station has 2 DP and 1 VGA. The issue is I'd rather use 2 DP from docking station and one DP which is on board Yoga instead of VGA. Is such configuration possible? I would like to figure it out before I will buy the station. I've found document: https://support.lenovo.com/uu/en/documents/pd029622 , but there is nothing on using docking stations' DP and native DP in one configuration, simultaneously. Whether it is because on board DP will be disabled? The alternative is MST (eg. http://www.club-3d.com/index.php/products/reader.en/product/multi-stream-transport-mst-hub.html). Both devices are at a comparable price, and if I had confidence that the docking station will work with onboard DP simultaneously, I would choose it.  Thank you in advance, best regardsM

Answer:Yoga 260 + ThinkPad OneLink+ Dock = 3 working Disp...

Since no one has replied, I would like close this discussion.  Still someone might benefit for the information, that: - I have purchased and tested ThinkPad OneLink+ Dock- it works with 3 external monitors using 2 DP from docking station and one mini-DP from Yoga itself- working configuration is as follows: 2 displays are connected to OneLink+ Dock with one active DP to DVI converter, one passive DP to DVI converter and the last one (Yogas? port) with active mini-DP to DVI converter- I didn?t try to use for example 2 or 3 passive DP to DVI converters (but I guess that 2 should do the job, but 3 will probably won?t work)- when OneLink+ Dock is attached, the HDMI port in Yoga is not working! (the information one can also find in BIOS, but no materials on-line) Best regards,Maciej

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Ever since upgrading the bios from 1.20, booting or rebooting my thinkpad yoga s1 results in a blank screen after initial post. I'm currently on the latest 1.26 bios for the thinkpad yoga and the latest firmware for the onelink pro as well this is similar to someone's post on here https://forums.lenovo.com/t5/ThinkPad-11e-Windows-E-and-Edge/E531-won-t-boot-when-connected-to-OneLi... Called lenovo support and they indicated to downgrade back to 1.17 but read the firmware and after install of latest firmware the lowest firmware I can downgrade to is 1.22 which I tried but it still hangs on boot if the onelink pro is connected during bootup. Anyone else getting this or have a fix? Lenovo, hope you read this and fix the bios, makes the whole point of the dock pretty pointless to me.

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Hello! I've just got new ThinkPad OneLink Pro Dock station and connected it to my monitors (2 x ViewSonic VA2246M-LED 22"): first via DisplayPort to DVI cable;second via DVI to DVI cable;The one connected via DisplayPort works well. Another one connected via DVI-DVI cable doesn't get any signal from Dock Station.Even if I unplug DisplayPort cable, the second monitor is still black. My laptop is Lenovo ThinkPad X1 Carbon 3rd. I've updated Dock Station's firmware to the latest one from Lenovo website and I did the same for Intel Graphics driver.Still nothing. Need help, guys.

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Hi Guys! We got 6 Thinkpad E550, all with OneLink Pro Docks.All of them are connected with one or two external Monitors (only DP or DVI).From time to time the Monitors starts flickering/blinking black. Its not reproducable. I've already patched all drivers and firmwares. OS was Windows 7 (64) and is now Windows 10 (64). Problems still exists - ON ALL SIX DEVICES, different monitors, cables ect..Actual firmware seem to fix exactly this problem on x1 carbon notebooks:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/options/tp_onelink_pro_dock_fw.txtPlease release a firmware with fix for E550! 

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Hi all, I'd like to share my bad experience with Lenovo. I bought two months ago in USA a Thinkpad Yoga and an Onelink Pro Dock. I brought it to Brazil and began to use with minor problems - my external monitor used to flash sometimes, going dark and returning after few seconds. Then I updated the firmware and since then I could never more use an external monitor with the dock. Even though it has an international guarantee, the Brazilian support says they cannot validate my dock and fix it, so it is useless. U$ 180 threw in the garbage. Yesterday a vertical black line appeared in my LCD.  I called the support again and they schedule a visit of a technician to change my LCD. I said I want a new computer, since I bought a brand new expensive computer, and don?t want a refurbished computer two months later. I don?t know how it would be if I was in US, but it look like here in Brazil Lenovo support doesn?t care a lot with their customer. I am very regret for buying a Lenovo. Spent almost U$ 200 in a dock that doesn?t work and U$ 1400 in a brand new computer that will be refurbished two months later. I just bought the Thinkpad because had read it is a reliable and durable notebook, but seems it is not definitely the case. Keep using my 5 years old Sony Vaio and holding papers with my new Lenovo. That?s a shame.

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Hardware:Thinkpad E55024" LG & BenQ Monitor (same error) (1920x1080 but error also on all other resolutions)ThinkPad OneLink Dock with: Keyboard, Mouse, LAN, AC, DVI-to-HDMI Adapter for DVI cable Scenario:Hello everyone, I've been working at the IT-department of a hospital and some of the workers are gettings E550 ThinkPads hooked up to Docking stations so that they can easily plug it off when they need to take it somewhere.They run with 24" LG Monitors and ideally you'd just turn on the ThinkPad via the Docking Station and have everything ready in just about a minute. Error:However it doesn't work out that smoothly. We've hooked up two different E550 ThinkPads with two different OneLink Docks on to two different monitors, both of them showing the same errors.A LOT of graphic changes result in the same error message.LG: "Out of range, 40.4kHz, something Hz" (also went to 40,6kHz, not steady numbers)BenQ: "Out of range" When does it happen? A lot of times. When I change graphic options (primary screen, resolutions, dual screen mode, etc), when I reboot, even when I accessed the device manager once.The worst thing is the rebooting though, everything else I got sorted out to the point where a normal user wouldn't really trigger that. However I cannot expect the workers to deal with that every time they wanna open up their workplace. I see the screen up to the point where it says "Windows is loading", I see the icon move and as soon as it finishes - b... Read more

Answer:Thinkpad E550 not booting from OneLink Dock with closed lid

Hello again! Addition: It seems to work with a 19" Hanns.G HW191 screen. Even on higher resolutions (1440x900) used than with the 24" BenQ (tried pretty much every resolution possible), so maybe it's just compatibility with the screen or maximum possible screen size? LG AND BenQ however? Seems weird to me.The 19" is, just like the others were, plugged in via DVI with an HDMI adapter. Any ideas so far? Otherwise we'll have to work with 19" screens, even though it's not very favorable. Best regards,Hypo~

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When using the OneLink Dock my Yoga says plugged in not charging. I have the supplied 65W power brick connected to the OneLink - powerbrick is working fine if plug into Yoga. However when connected via OneLink the power getting to Laptop is around 8-9W as per below and is not charging the battery. Can anyone help or do I have a faulty OneLink Dock?ThanksIan 













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Answer:Thinkpad Yoga S1 failing to charge on OneLink Dock

I believe it is not the OneLink Dock. I believe it is the Battery Maintenance Setting on your laptop.  See:http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/ThinkPad-W530-gets-quot-Plugged-in-but-not-cha... This explains that the battery should not remain 100% charged plugged-in over the long term (as would occur with the OneLink or the power cable using your laptop like a desktop). Go to Power Manager and the Battery tab  andBattery Maintenance. If your battery maintenance setting is "optimized," it will not begin to recharge until it is below 50%. You can set it to recharge before that. The link above says that the Battery maintenance is under Advanced settings but mine was under Basic.I have a OneLink and mine is doing the same thing. it also does it with the power cable alone. I have only had my E540 for a few days. I will post again if it does not re-charge below 46-50%.

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I've just purchased a ThinkPad Yoga and a OneLink Basic dock. The dock works fine with Ethernet, USB and Audio, but the HDMI port isn't functioning. I've updated at the drivers (including OneLink drivers), but still no signal on my monitor.  I've checked the monitor and cable on another machine and they work fine. Can someone please help. Thanks.

Answer:HDMI not working on Onelink Dock with ThinkPad Yoga

I have the same problem. Rang lenova support and got no help whatsoever , bad bad costumer support, not happy at all..

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