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x1 carbon loose hinge bezel

Question: x1 carbon loose hinge bezel

Hi: I received x1 carbon touch in late December. First I ran into touch screen issue. This issue was fixed by running a calibration program I got from my internal Lenovo support. Yesterday when I opened the laptop I heard a cracking noise and the hinge separated from the cover and screen is also loose. The screen is not cracked and laptop still works.Whenever I open the laptop the screen separates from the bezel. I push them together and they snap but always separate when I open or close the laptop.I showed it to my technician at work and he told me that warranty will not cover this issue as it is physical damage.There was not physical damage to my X1 carbon touch. Now we have to pay for new lcd bezel, hinge kit and rear LCD cover. These may be expensive and I have no way of knowing if this will happen again., After using Lenovo PC's for the past 10 years this is unexpected. I saw one more person who can the exact same problem. Let me know if you have any suggestion for me.

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Answer: x1 carbon loose hinge bezel

Had the same problem on my daughter's X1 Carbon Touch (34xx). Disassembled per the hardware manual to see what was wrong. Turns out that the two right-hand-side hinge screws had detached from the cover because the brass fitting into which they were screwed had become separated from the cover (they were just wedged into a plastic hole), effectively freeing the cover. Not impressed with the design. Am investigating brass-to-plastic glues...

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Got my X1 Carbon for a month now.And I discovered my bezel is a bit loose on the lower left corner.Created a support call with lenovo and send them some pictures. Got a call back today and they won't fix this under warranty. (I even have 3 year adp on the laptop)When I asked why; 'We have send the pictures to another department and they refused this'And when asked to get transfered to this department/someone who can tell me why they can't help me.I can make a complaint via email but that's it. Any help ?Pictures :http://tweakers.net/ext/f/3RfVIsFZPQVZfgyGSlazYkJq/full.jpghttp://tweakers.net/ext/f/6XqojdIJvb4sSS300XkWc1Dc/full.jpg The issue can be related to a keyboard replacement I had the first week. (the onsite engineer had to dismantle the whole laptop)













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Answer:[x1 carbon] loose hinge/lcd bezel - warranty denied

If the bezel is separating from the screen, it isn't the first report.  I don't understand why Support would deny service unless they are suggesting you return it.  

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As the title describes - a screw on my laptop has come loose and gone missing and now the bezel (the thin plastic cover surrounding the keyboard in case my use of bezel is wrong) has separated from the lower half of the casing on the upper right corner of my E145, above the kensington lock and mains input. The LCD hinge is now loose and lifts up when moved, the kensington lock housing also moves with it. This image shows the problem - that's the right side hinge, the separation can be seen at the top of the case and to the right of the kensington lock port, on the hinge itself. I haven't tampered with the screw in any way but did notice the bezel wasn't flush with the battery on this side (it is on the other hinge), so the screw has been loose for some time and finally worked its way free. I posted this thread before I realised the screw had gone but I might as well keep it up (if only to remind anyone else with this problem to check the screws ) but I have two questions: 1. In the event we're unable to find the screw, will it be possible to procure a replacement from Lenovo? When looking at the laptop from the bottom, the screw is located in the top left corner just above the rubber foot and battery release switch 1. 2. If the screw has come loose because the threading is damaged then this will need to be repaired. My laptop's warranty has not yet expired, will the warranty cover these repairs?











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Answer:Thinkpad E145 - Screw has worked its way loose, bezel has separated near hinge

Of course. Call the service center and talk with them.





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Hi, I recently bought a Lenovo Thinkpad x1 carbon 3rd gen, yesterday i noticed that the bezel of the screen at the bottom is starting to peeling off, i'm really disappointed of the build quality of this laptop...  Will this fall under the warranty? o can i get a full refund?Images of my 2 months old lenovo thinkpad x1 carbon 3rd genhttp://imgur.com/kAT1eLZhttp://imgur.com/QVTJ3fF

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Hello guys, Wondering if you can help me with the following issues.. This is regarding x61t (7764CTO) unit. 1) BezelI purchased my x61t around end of July 2008. Upon receiving the unit I immediately noticed that the bezel was separating (but wasn't sure if I was one of many affected ppl until I did a bit of research & compared my unit to few other identical x61ts...). Basically, the bottom of the plastic hinge, when in portrait mode, separates and when I press down on it, it stays in contact with the LCD panel for few seconds and pops back up. This is covered by warranty, am I correct? What is the usual turnaround time?Im a bit surprised as this issue was raised during early this year...don't units that shipped later(including mine?) use the newer bezels? 2) latchmy double-sided latch has come off completely yesterday when I was changing from portrait to normal mode. From what I see on this forum so far Im under impression that latch breaking off is considered customer abuse regardless of the cause. How much does lenovo charge for such in this case? Or is this covered? Much thanks in advance, -Brian-Message Edited by Kitsunedon on 11-19-2008 06:07 PM













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Answer:HELP - X61t loose bezel (bezel separation) & broken latch problem

Brian, Welcome to the forum! Does your tablet have the SXGA+ screen or the multi-touch?  The updates to the bezel were exclusive to those models with SXGA+ units and were found to dramatically reduce the occurance of separation.   Some rare occurances are still possible on both models, and in my opinion are likely caused by a combination of assembly process, and the possibility of some tolerance in the bezel parts - notably where the adhesive is applied. (if the lower adhesive strip is set too low, less than 1/2 of it's surface area makes contact, dramatically reducing holding power) This should be a warranted item. The latch would need to be addressed based upon inspection of the assembly, and whether there are signs of impact, etc to the case that would indicate the unit had suffered some form of impact. Service will need to make the call on that as to whether warranty or non - warranty in nature.  I might suggest consulting with a warranty authorized business partner, as while the bezel is removed, it would be a good time to replace the latch.  Replacing the latch requires the bezel to be removed, and a service provider should replace rather than re-use the bezel once removed. Hope that helps! Mark  

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Since getting the machine back, it's working fine but if I tap the lid, I can hear the rattle coming from the right side of the bezel, and I dunno if it's normal or not. Anyone else had this or still have it?





______________________________________________________Owner of: ThinkPad SL510, X131e, X230 (not fond of)Other systems: MSI GT640, Sony Vaio PCG 709K, Dell Latitude D430,

Answer:Right side of bezel loose on X230

shouldn't be any rattling. You may need to send the machine back again.

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Hi all, I've just received a new T430s and immediately after starting it up noticed that the keyboard bezel is loose on the left and right sides. I'm referring to the piece of plastic the same size as the keyboard, with holes for each key, that sits underneath. Hitting the enter or arrow keys, for example, results in a loud, clunky sort of sound, because I have to push the bezel down with the key. I can poke the bezel with my finger and move it up and down several millimeters. I've always bought Thinkpads, going back to the IBM days. I think this is my 5th, and it's the build quality that keep me coming back. Is this a problem anyone else has experienced? I'm wondering whether I should bother trying to get an exchange, or whether I should get a refund and look at something else. Thanks!

Answer:T430s Loose keyboard bezel

I was just thinking I should post my own experience with my T430s keyboard... It feels a bit loose in the front corners such that the arrow cluster vibrates when I press those keys. The keyboard moves easily about 1mm up and down when I press on the grating (what you call bezel) near the arrow keys (and also near the Fn key, but that is much less bothersome). The rest of the keyboard seems stable. Fausty, your keyboard sounds worse than mine. You can try removing and replacing the keyboard using these instructions:http://support.lenovo.com/en_US/product-and-parts/detail.page?&DocID=PD023557I will be doing so later today. And check the seam between the keyboard grating and the computer casing on the left and right sides; My seams appear to be uneven, lower in the middle than at the front and back.  Speaking of bezels... Can anyone see inside their T430s if you put your face near the screen and look down at the strip of plastic at the back of the keyboard? There is about a 2mm gap in the middle and if use a flashlight I can see some of the circuit board. I'm new to Thinkpads-- Is that normal?? 

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Hello, I recently got my new lenovo T430 (my first thinkpad) and overall I'm very happy with it. I just have a few concerns with some parts of the laptop. Maybe it's just because I was expecting too much, but here it is: 1) The bottom of the screen bezel is a little loose, it's not touching the screen in the middle of the screen at the bottom (it's maybe 1mm away from the screen)2) The edge of the palmrest is not firmly connected to the bottom of the laptop, when applying a pressure it moves closer to the bottom of the laptop (again, by just a milimeter or so)3) The palmrest flexes a little on top of the optical drive4) The plastic part where the power, sound, thinkvantage buttons are located also flexes and make cracking noises (this part actually doesn't seem of very good quality)5) The battery is a little loose too but I heard this is normal Are all of those normal and what I should expect from my t430? Thanks!

Answer:T430 loose screen bezel

francois203 wrote:1) The bottom of the screen bezel is a little loose, it's not touching the screen in the middle of the screen at the bottom (it's maybe 1mm away from the screen)I have X220 but the same issue. The bezel is a litte bit warped (about 1mm) and it is probably caused by direct sun light. I decided to live with that.





__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

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Hi

I am not sure if this correct thread to post this question in(moderators feel free to move the thread). The screen bezel on my LCD laptop screen is coming a loose a bit on the sides. Is there a way to fix it(I have never opening any part of my laptop except when removing the battery)

Thank you
Anji

Laptop: Sony Vaio laptop(I dont which series it is but the model numebr is SFEA25CDB)
Also Windows 8
 

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Hello, I recently bought a Lenovo Thinkpad Edge E540, I noticed a few days ago that the bezel of the LCD screen at the bottom was loose, here are some photos Here is the loose bezel:http://imgur.com/52AmB8d Here is me pressing gently against the bezel to show it actually is loose:http://imgur.com/1Jx5Sm7 Will this fall under the warranty?

Answer:Thinkpad Edge E540 Loose LCD bezel

Hi Ceadar,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing a issue with LCD bezel on your ThinkPad Edge E540.
 
We have verifyed the issue and it looks like hardware issue, hence we request you to get it diagnosed with authorized Lenovo service center.
 
Hope this helps!
 
Best regards,
Hemanth Kumar





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Last night, I accidentally dropped my computer, it is an HP Probook 450 G2. The thing is, there's a few problems now. 1. One of the hinge caps (on the right) broke off, I can't find the piece2. The very small cap is gone, and so is the screw with it.3. The hinge is exposed.4. Part of the bezel is coming off.Here are some pictures.Exposed hinge, no hinge cap. Part of bezel off. Cap off and screw off. It seems to work ok, but I know I'll need to fix it.  To fix it, what parts will I need and what will I need to do? Thank you.

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I bought my thinkpad X230 in January 2013 with 3 year warranty and paid hefty price(USD 1.2K) for high reliability and good warranty services. Yesterday I observed that my bezel connected to top lid is coming off and I contacted lenovo to correct the issue before it detaches completely. I am told that this is physical damage and not covered under warranty and I will have to pay for it. I never mis-used the laptop. I am a regular user and used it for personal purposes. When I said that it is clear case of sub-standard product and poor workmanship, I was told that need to buy ADP warranty for physical damages. Funny, Thinkpad is supposed to be the reliable product which are tested for mil specification. And if the bezel is getting lose or coming out when the product is under warranty, it only shows the cheap manufacturing process used and poor workmanship. And moreover denial of warranty is disappointing. People pay hefty premium for reliability and good services and if you are not getting neither of them, i think one should move to other reliable vendors (apple etc). I am extremely sorry to be writing this, but lenovo just lost another professional for their poor service. And I will make sure that everyone I know do not buy thinkpad ever. Cheap chinese product.    Hi Neeraj, As per the snapshot, the issue with LCD bezel is caused by Physical damage and is not entitled for part replacement. Kindly visit our service center t... Read more

Answer:[X230]Loose Bezel-Denied Warranty-Thinkpad Failed

Hi Neerajmishra,  Welcome to the Lenovo Cumminity !  In regards of your pictures posted, if I'm correct they'll only lablel it as a "CID" - "Customer Induced Damage" if you physically dropped it in which is causing the LCD Bezel to be coming off. When you send in your unit the technicians will justify whether it is or not.  ADP is always good to get incase you do drop it and severly break it and several parts need to be replaced.  Because the support team can't look at a photo over the phone it's best you send in your computer cause at the point it would be cheaper just to get out of the way then it turning into a bigger problem. If and only if the technicans working on the unit determine that it wasn't phyiscally done then they'll repair it "under warranty" - in a timly manner !  Cheers !





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how can i take the screen bezel and hinge cover off my aspire 5542 laptop?

Answer:how to take screen bezel and hinge cover off

Hello, I send you a private message.

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Hello! I have always been a fan of HP however for the past couple of years since I have owned this product I have not been that pleased.  Like many others the right hinge on this laptop has been pushing apart. It has made a crack along the fault line of the plastic bezel surrounding the screen. I know this is a manufacturer's issue, there should have already been a recall, as it seems quite common. Right now I can't close my laptop easily for the fear that the hinge could worsen or possibly crack the display. My laptop has been not fully usable during the time I have owned it. I am currently outside of my warranty with HP however I believe due to the exceptional circumstances of this case and how common this problem is, I deserve a fix. I would also like to mention the fact that this laptop cost me a considerable amount of money at the time (650 pounds sterling). For a laptop of this calibre, you should be able to close the screen and have working hinges. Link to other users experiencing the same problem: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/td-p/33... I am leaving this post as I am begging is there any posssibility of HP giving a suitable remedy. Possibly a quick fix for this for free. I know I am at fault in this scenario and would love a repair before I begin my computer science course in September. I actually do really like HP's products and have always recommended them however this... Read more

Answer:HP Envy M6 Right Hinge Causing Bezel around the Screen to Pu...

I can attach pictures if so desired.

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HiI bought my computer in the US but i am currently living in Portugal. The reason i am posting i about a 7767 still under warranty that has given me lots of problems and even more with the warranty service provided in Portugal. I noticed from the early days that the bezel came a bit appart whenever switched to portrait mode. This has agravated and i started to get worried about the dust entering to the screen. I then went to the certified warranty representative in Portugal and they said they didn't know about any known problems with bezel and preemptively implied abuse. As if that wasn't enough i had to sign  paper stating that if they deemed user abuse i had to pay just for the initial budget. The next day they called me saying that a part on the inside that supported the screen had to be removed because it was affecting the wires for the fingerprint reader.  Even this was not done correctly because they removed the offending piece and didn't reconnect the fingerprint reader leaving it inoperative. They also left an opening mark on my screen that wasn't present before. This can be attested by the paper stating the machine state before depositing to IBM. Finnaly they deemed it user abuse and wanted to charge me the budget and pieces.  My screen was in flawless cosmetic shape and i can show it by pictures. I am about to make a formal complaint to both the IBM in Portugal and also the Consumer Comission in Portugal but i also want to hear other opinions.&n... Read more

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Any opinions on this issue : http://tweakers.net/ext/f/Ehf0Fkm86Fm4AyIAEUcbWTxw/full.jpghttp://tweakers.net/ext/f/XQXjc2oezn3dYAIOEyUJSXQF/full.jpghttp://tweakers.net/ext/f/EgvhxmfJwJ7gOAnOl2DRc6nj/full.jpg  This is a new replacement x1 carbon received yesterday as a replacement for my current x1 carbon.Same issue again, but I can't find any other posts about this issue ? I'm trying to get this issue resolved since end of november...Started with http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/x1-carbon-loose-hinge-lcd-bezel-warranty-denie...First Lenovo denied warranty, then got an onsite engineer who couldn't fix the problem so I had to sent the laptop to lenovo.Took them 1 week to replace the screen but problem remained.Again got an engineer onsite who escalated the problem since he couldn't fix the problem.On 10 December they approved a complete machine replacement, but took them some time to get a new laptop.Received the new laptop yesterday, but same issue...(model 34602SG) 

Answer:x1 carbon lcd bezel gap

It's really only the last pic, the one with the wonky hinge, that gives me pause. The bezel looks mostly cosmetic -- you could probably get a replacement if you raise a stink, but it probably wouldn't be worth the trouble, especially since you might get a third with the same problem. But the hinge looks like something that could affect functionality down the line. I might try one more replacement just for that.

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I've been using my customized X220 for 7 months and to be honest I'm not satisfied with some flaws. First of all, the LCD bezel is loose as shown in notebookreview:  Secondly, the infamous touchpad doesn't work as it is supposed to. Sometimes when I do a left-click it gives me an unwanted double-click, and sometimes it mistakes between left-click and right-click. I decided to try not to live with these, and hence called Lenovo support (UK) to request an on-site repair. The appointment was made for last Friday but on Friday I received a call from Lenovo saying that the appointment had to be canceled because the engineer is too busy to visit my place. I said that's fine let's do it on the next Wednesday. Then on the next Wednesday I received a call from Lenovo again saying that the LCD bezel is out of stock and they had to further delay it for another day. Finally a friendly engineer showed up and replaced my LCD bezel and the whole palmrest including the touchpad. The LCD bezel is much better now but still with a small gap. This is no problem as I can live with it. However the touchpad problem is still there - indicating that the unstable behavior of clicks is obviously not a hardware issue but a driver issue. Also, some other minor problems include fingerprint reader occassionally not working after resume from sleep or hibernate, sometimes blank screen after resume from sleep or hibernate, one CPU core is significantly hotter than the other when ... Read more

Answer:X220 loose LCD bezel, unstable left-click of touchpad, and slow on-site support

I think your view is fair and balanced. Personally my X220 has been extremely good in terms of quality (finger crossed), but i have seen some pretty frequent issues with the MB, LCD bezel, etc. The IPS LCD of my ThinkPad X220 have around 4 bright spots, which seems to be biggest shortfall i have experienced with my X220.

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Has anyone else seen this problem.   I've had two laptops and nearly 14 months (4 months after warranty expiration), the left hinge plastic bezel has cracked.  I suspect this is a universal problem as I've met with other laptop owners who have experienced the same thing at nearly the same time....just after warranty expiration.
I know that in nearly all manufacturers of laptops that this is occurring and oddly nearly all are the left hinge bezel/plastic.  HP customers, I believe, have launched a class action lawsuit.

Is there a class action lawsuit against Dell for this same problem?  It sounds like all manufacturers are getting their laptop hinge bezels from the same place. This is a problem that Dell needs to address...immediately.

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The warranty has ran out on my M6 laptop. A little over a year after it ran out, the left plastic hinge part of the frame began to crack and break due to the pressure caused by opening the laptop. While looking for replacement screen bezels online, I noticed that this was a common problem for this specific laptop. Is there a way around the expired warranty for this problem? I am having a hard time finding the replacement part, and I am afraid the same problem will just continue to happen again over time. Having the plastic part broken won't allow the screen to open without risking cracking the sceen. What are my options and who can I talk to? I'm a college student so this is sort of an inconvenience...My warranty ran out 9/10/2013 and it began breaking January 2015. Thanks

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Question: Hinge is loose

How should I go about fixing a loose hinge? I looked it up online, and found various tutorials for other types of HP laptops, but not my specific product. For this, ill give the full name just in case:HP ENVY x360 - 15-u111dx (ENERGY STAR)Is there a specific tutorial for my type of laptop? Edit: I forgot to change the subject and it wont let me delete the post, so I hope this doesn't get lost

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Question: loose hinge

I have a spectre with a loose hinge that flips back, and every time this happen the computer shuts off. Can i get this repaired?

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Question: Loose hinge

I am having trouble with one of the hinges on my spectre 360 it is loose and wiggles, any way of getting this fixed?

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I have been using the X1 carbon 5th generation in Korea for 2 weeks, and as I attached it, I used my laptop last night and after opening it this morning, my desktop was broken like this. I did not give any external shocks and asked for free repair, but Lenovo Service Center did not agree. I personally doubt the issue of thin bezel or initial assembly quality. In addition, the touch pad continues to stop. If you have users with similar experiences like me, I would like you to help.Thank you      

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One of the hinges on my two week old Yoga 11s is looser than the other. As I open the lid and push it back, the left hinge rotates somewhat, but the right one stays firm. Finally, once I reach 180 degrees, they level out. I can also equalise them by closing the screen back up somewhat after opening it. It's not a huge difference between the hinges, but I'm aware of it, and it's kind of annoying given i've only just bought it.  Is this single-hinge looseness normal? Is it worth getting serviced, or are both hinges going to be as loose as barn doors in a few months time?













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Answer:Yoga 11s loose hinge

Don't risk it and get it fixed, imo. If the hinge breaks, your computer is useless.

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Recently, the left hinge has become loose on my HP Envy after having it for over a year and a half with no issues. While my warranty has expired, I have discovereed that this is a common manufacterer's issue for this product, so I was wondering what options HP offered for this problem since it is not the fault of the customer.

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Question: T430s loose hinge

I've had a T430s fpr about 9 months and the lid hinge became a bit loose some months after I bought it. When the lid is open it moves slightly back and forth freely. Is this a common problem? Is there an easy way to fix it without sending it for repair and waiting ages to get it back?

Answer:T430s loose hinge

Hi Ebologna,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that you are facing issues with hinges of your Lenovo ThinkPad T430s.
 
Refer the hardware maintenance manual to see how the hinges has to be reseated/replaced.
 
If there is no user induced physical damage, the warranty will cover the issue.
I would recommend you to contact our technical support for assistance.
 
Click here to open a link where you can select the country and get the exact contact support number. I?m sure they will be a great help.
 
Best Regards,
Mithun.



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Question: Loose Laptop Hinge

I notice my left laptop hinge is loose, as the screen has become wobbly and it is starting to become harder to open or close it. I am scared if I do not fix this the continous stress on the hinge will eventually cause the lcd screen to fall off the hinge and that if I do not fix this the other hinge will wear out faster by having to do all the work of the loose hinge.  I have looked everywhere online and could not find a video of how to get to the screws on my laptop.  Any help would be greatly appreciated, thanks. 

Answer:Loose Laptop Hinge

@Mordo58 To better help you we would need the exact model number or product number of your laptop/desktop??? http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108 REO

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This is how I fixed my wobbling screen. My laptop is almost 4yrs old and it is the Y550p(i7). Within my 4yrs I have dropped my laptop and even chipped my slide nav. Now I have it in desktop mode, because my iPad replaced it in portability. The problem I had was screen not staying open in the position I wanted, because of the loose hinge. http://youtube.com/watch?v=fzmjH1rM1DY













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Answer:DIY loose screen / hinge fix

Hi Nicolas,
 
good DIY tutorial...
 
Zehn

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Question: Loose hinge X41T

After owning my X41T for almost three years, the hinge has become loose. It wobbles back and forth about 1 centimeter and spins free if not at lock. Does anyone know how to fix this problem?

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Question: left hinge loose

The left hinge is very loose, when i open and close the laptop it pops in and out and when rotating the screen somethimes the creen scrapes the body , the lid also soesnt sit perfect because of the hinge (all same problem diffrent symptoms

Answer:left hinge loose

@eddiesketti10

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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I have a Spectra 360 laptop.  Bought about a year ago.  Although the hinge still holds my screen open it is loose at the internal connection.  One side came loose first, now both sides move about 2 mm.  Is there anything I can do? (The loose part is on the keyboard half.  Where the hinge connects to the screen seems tight.)

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I have had my HP Omen for about 8 or 9 months and slowly the hinge is becoming loose on the screen. So basically if i grab the screen to tilt downward it will move about and inch forward before the grips the hinge and start moving. LIkewise if I hold the laptop by its base and tilt it back and forth the screen will loosely flop back and forth about an inch without affecting the position of the actual hinge. Please advice me on how I can rectify this. I plan to have the computer for at least 2 or 3 more years. Best regards, Scott Georgson

Answer:Hp Omen Loose Hinge

@scottgeorgson

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hindge on my laptop is loose. I do not feel comfortable using it in tablet mode because I am concerned the movement will further agrevate it. It is limiting my use of my laptop which I use for my business. Can you please help me? Thanks,Lalania

Answer:Left hinge is loose

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

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Hi guys, Would like to ask any of your beloved T400 starting to develop slop or 'play'  on the top of the LCD after opening the Thinkpad already ?

Answer:T400 hinge getting loose

The Thinkpad hinge are renowned for its toughness any play or sloppiness in a new hinge, means problems, even my old 4 year old already dead T42 have no play in the hinge whatsoever. My T400 does not have any play in the hinge whatsoever.  I had a hinge in mine T60 replaced under warranty due to the play, and now it is wonderful once again. 

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Question: loose screen hinge

My Spectre x360 has a loose hinge and some times when I move my screen to the back I feel like the left hinge is go to the back. I bought my Spectre x360 from the middle east but I live in the United States and I called the customer service and they told me that they can't help me because I did not buy me laptop from the U.S.  and they told me that I should call the middle east customer service. So I called the Saudi Arabia customer support and they told me that I should be in Saudi Arabia to get help, and the problem is that I am not going back to Saudi untile the end of 2017, is there anything you could help me with to get my laptop fix ? 

Answer:loose screen hinge

@alhamad1994

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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The right hinge on my M 30 is to loose. I have tryed to dismantle the keyboard without succes, what to do?

Answer:Hinge on Satellite M30 is loose

Hi there,

the problem is that you cannot repair it only by tighten some screws. If the hinge on this model is loose then you will need new hinges and to exchange them, the whole machine must be disassembled since the hinges are partially under the palm rest and on the lcd installed.

So, if you want to fix that you should search for an technician which can fix it. Better solution would be to contact an authorized service partner:

http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=EU&ID=ASP_SUPPORT

Good luck

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My T42p has a wobbly hinge (right and left) holding the screen. It runs fine but if I do not get this tightened it may not for long. Please tell me what screws and instructions for what I need to do to get to the loose hinges tightened.Thanks

Answer:T42 with a loose hinge Please tell how to tighten

Have a look at the manual and video tutorial.  

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Question: X230T Loose hinge?

I am constantly moving my computer between laptop and tablet mode.  After all of the twisting, the hinge doesn't seem to be as sturdy.  The screen is a bit floppier.  Does anyone know if there is a way to tighten the hinge?













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Answer:X230T Loose hinge?

Hi Bjc92,
 
Welcome to Lenovo Community Forums!
 
I?m really sorry to hear that hinges of your Lenovo X230T had become loose after continuous switching between tablet and laptop mode.
 
Please refer to pages 67 & 103 in this user guide to see how to remove or fix hinge cap/ hinges.
 
Also, note that the hinges on laptops often become loose through wear and tear and will result in a screen that will not stay in place. In that case, tightening the hinges alone might not help resolve the issue. The hinges may have to be replaced.
 
Hope this information helped!
 
Best regards,
Mithun.





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Hi HP, Product Name and Number:            HP Pavilion g7t Notebook PC  LX514AVOperating System installed (if applicable):       Windows 7 64-bitError message (if any):         NoneAny changes made to your system before the issue occurred:Routine updates from Windows I'd like to start off by saying that I am a big fan and a good customer of your laptops! I had been enjoying my Pavilion but unfortunately, that was short-lived. Even though I am a very caring user of electronics I was surprised when one day the left hinge for my Pavillion's lid came loose (I think a screw might have fallen off). From researching online I understand that this issue has been happening, a lot, to others as well. Before it gets worse and affects an otherwise well functioning computer, if you could please fix this issue. Before this issue occurred to my Pavillion, I have been regularly recommending HP laptops to family and friends. Going forward, as well, I would like to do so. I hope you are able to expeditiously fix my Pavilion's issue. 

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Hi- I've had my ideapad since late february. Its been a great laptop and I've generally been very happy with it.Unfortunately, about a month ago the hinge that connects the screen to the base of the laptop has become so loose that the LCD portion of the laptop will no longer stay upright without being propped up against something solid.  I purchased it from Newegg and they don?t except returns after the first month for laptops. Anyone have any suggestions?  Thanks   

Answer:Loose Ideapad hinge

Hi, Bets thing to do at this point is to send the laptop for service, never thought that an IdeaPad would have such an issue. Call tech support and have it repaired or replaced.

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I power up my DV7 laptop but the screen doesn't come on readily. I noticed that the left hinge near the power button is not stable. It appears to be moving rather than pivoting. If I move the screen a bit, it comes on. Any movement of the screen causes it to either flicker or go blank. I connected the laptop to a external monitor and it works okay.Can someone tell me what might be inside the laptop that would cause this? Is there a switch or contact that tells the system that the laptop is open? I hesitate to try opening the back or to send it out for repair before understanding what I', facing. This machine also has a tendency to run hot. Is that the norm? Fan seems to be working but I put a cooler underneath just in case. Anyone out there have experience with this type of problem?

Answer:HP DV7 hinge by power button is loose.

@EXPLORERRUSS

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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After I have been using spectre x360 for a couple weeks, I noticed that the hinge is quite loose particularly at 90 to 180 degrees. And I can wobble it at some point without using any force. Moreover, when I hold the base while the screen is more than 90 degrees and shake the notebook a little bit, the screen will bend far to the back. It looks like the hinge is too loose and can not hold the weight of the screen. Is there any way to tighten it?Thanks.

Answer:Loose hinge on Spectre X360

@johster
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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I purchased a Lenovo X220 Tablet through my High School. Its a great computer, but really built horribly. It is not even 7 months after having it, and my screen is starting to get extremely flimsy. I have heard there is a way to fix this, love to! Thansk!

Answer:Loose Tablet Screen Hinge

if what you mean by flimsy is wobbly screen hinge, then you would need to send the laptop in for repair.

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 Hi,  I have noticed that the hinges of my laptop are relatively loose, compared to when I first bought it.I still have no problems using the laptop, but loose hinge is not the most pleasant thing for a laptop.  Is it covered by warranty?Or, can I tighten the hinge by myself?  Thanks in advance.

Answer:Loose Hinge - Can be repaired under Warranty?

How loose? Depending on the region of the country, this may or may not be covered under warranty.The hinge has to be swapped, it can't be tightened.

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I have kept my Notebook with great care and have never dropped or bumped it. After a yaer I noticed that the right side hinge has become a bit loose and within 3 months it has become quite loose. At the moment it seems to be manageable to fix the problem but I am afraid that in some time it might pop out of the plactic body. Is there a loose screw that can be tightened? What should I do to prevent more damage to the hinge and body?

Answer:How To Fix HP Envy Right Side Loose Hinge

@naumanmajeed

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Don't know what name to give it, the display, the screen - the clear plastic you look at - has come loose on the right side so now I have dust inside/under that cover that won't go away.  I've found lots of references to bad hinges but no others with this problem. And of course, my warranty expired 5 weeks ago. Any ideas?

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.The left side of the screen is moving and its awkward because it wont close properly. Has this happened to anyone?Does anyone know how to fix it? Like where to open and screw something that possible loose? Or is it broken? :/













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Answer:Y560 Screen/Hinge loose

can you upload some photos?

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Hi. It just happened by itself. How to remedy this? Mind the laptop is working fine and it's possible to squeeze the parts back into their position with the fingers. http://i517.photobucket.com/albums/u340/Kolobolo123/loosehinge.jpg

Answer:X121e loose hinge as on the picture

the hinge mechanism cracked the casing, usually squeezing the split casing won't help with the problem.

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My Asus laptop is a few months old and the screen hinge seems to be getting looser and looser. It's not falling over or anything, but definately not as steady as it once was - you can wobble the screen a bit backwards and forth when it's up.My laptop is very similar to this:click herebut I'm not sure how to tighten up my hinges as I can't find how to get to them - presuming that it's loose hinges rather than just worn hinges.It's not a problem at the moment but I'd rather make sure I can fix it now, and if I can't do myself, send it off while it's still in warranty.Any help would be appreciated,cheers.

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I've had my y550p for 8 months now, and I just recently started noticing a huge ammount of wobbling. I just called in customer support to send it in for a fix, but the guy wasn't very clear on whether or not I could remove my harddrive before sending it in. He just said remove the battery and a/c adapter. I'm pretty sure I can remove the harddrive but I just want to double check to make sure. Also, After my warranty wears off, I eventually want to be able to fix a wobbly screen myself. Does anyone know where I can find a set of instructions to tighten the hinges?

Answer:Lenovo Y550p loose hinge

back-up your data to another hdd or dvd.i do not suggest you to remove the hard due to technical support has to control it.http://forum.lenovo.com/t5/IdeaPad-Y-U-B-V-and-Z-series/y550-hinge-issues/m-p/225650http://forum.lenovo.com/t5/IdeaPad-Y-U-B-V-and-Z-series/Y510-Replacing-Hinges-Howto/m-p/236524#M2339...

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I've had my Y550 for about 3 months now and everythings been fine with the construction of the computer. However, I bought this computer because the screen hinge on my last computer slowly broke down to the point where it was difficult to keep the screen in one position because it flapped around so much. Now, only 3 months in, the screen hinge is loosening quickly,, and moves back and forth over an inch, or several degrees. I thought this was a good computer. Now I'm worried the same thing that took 3 years to happen to my old laptop is going to happen within 6 months on this one. Is this fixable with a quick fix or can i send it in on warranty?













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Answer:Y550 Loose screen hinge

probably it is fixable on warranty. please contact lenovo support for more information and shipping issues.

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My left hinge makes cracking noise and has become loose. I have to press it close to the base because it separates. My screen, i have to be careful with because it doesn't wantot stay at the angle I like due to the weak hinge. Can you please assist?

Answer:HP 17 Laptop Left Hinge Loose

@S_Washington

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi, I bought my HP Spectre x360 on February 1st, 2016. In the past few weeks I have noticed that both hinges have become loose and pull away from the lower portion of the computer. I am worried it will break completely in the next few months. I tried going to the support page on the HP website but contantly get a 404 error when I select my computer model. This was a large purchase for me and I am not happy that this premium product is having hardware issues in less than a year.

Answer:HP Spectre x360 Hinge Loose

@JStearns

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Is it normal for some of the hinges to be slightly loose on the yoga 900? I wasn't sure since not all of them are loose. Also, I have one of the caps on the edge loose as well which I can take off and put back on (without it falling off easily). Not sure if it's worth sending it in... still on warranty. There is no cracking sounds etc. though and it is working properly.

Answer:Yoga 900 Hinge Loose Cylinders?

It might be best to send it in to get the entire hinge replaced under warranty. See this thread about the same issue on a Yoga 3 Pro where Amy of Lenovo suggested this course of action:
 
https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-3-Pro-Hinge-end-cap/m-p/2025331/highl...

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Hi,So recently i started noticing that my hinge on my spectre was loose. Whilst i decided to try look past the issue and use the laptop normally, over the past couple of days the issue has magnified and i have noticed that it is at the point that when my laptop is closed. The screen doesn't align with the base.I haven't dropped it, nor have i excessively open and closed the lid or even for that matter used the 360 degrees tablet function.I am still well within my warranty and was interested in seeing as to what my options are, given the amount i spent on the laptop.Regards,Dylan

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Hi, I've noticed over the past couple months that my laptop's hinge on the left side was coming apart, which was concerning. I just recently realized that this was not my fault, but instead that 2 screws on the bottom Near the hinges are actually missing. I don't know if they have always been in there or if they fell out, but according to these forums, replacement screws won't work because the part they screw into is broken or something? My warranty has been up for awhile and I don't really know what to do about this to get it fixed? Any help would be great!











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Answer:Screws missing and hinge loose

It is a 15t-j000 series laptop which lets me find the right Service Manual, at least.  15t-j000 Manual You need this part:  (2) Display hinges (includes left and right hinges, left and right hinge covers, and leftand right hinge brackets    720548-001 Hinge kit $20.26 on eBay Page 55 shows that the screws are Phillips PM 2.5 x 5.5 screws You can buy 15 of the screws for $1.86 here: http://www.laptopscrews.com/M2.5x5.htm See page 59 forward for removing and accessing inside the screen panel to replace the hinges.  If this is "the Answer" please click "Accept as Solution" to help others find it.  

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 The right hinge of my HP pavillion m6 1035dx entertainment notebook pc. What is the most economic way of fixing this simple issue. I figure I would go straight to HP as, business to customer, to ensure a better customer experience that is more frictionless with less obstacles. I bought this laptop as manufactured refurbed and assume maybe the hinge was loose in the first place because I have kept good care. I plan on upgrading the internal hardware as well but I need to make sure that the hinges and rest of external casing is dexterous and durable. Moreover, I can't find a reputable third party that I trust. So, I am going directly to HP. Please reply to me and give what options I can use. I figured I can just send my Laptop to HP and HP fixes it and sends it back or if there is a reputable third party HP can recommend. However, I strongly believe that HP is a better option in both HP and my interests. Third party is just a middle man that costs more not only for me but as well as for HP. Thus, no need for a middleman and I strongly believe in a simple customer experience and customer relations. otherwise, HP will be tarnished in customer service. I can't even talk to a representative about my issue. At least, from my experience on the Website and is just forums. Please reply back on my hinge issue it is a very simple task and should be easy peasy on a two way road of customer to brand image. 

Answer:right Hinge is loose on HP pavillion m6 1035dx. What is the ...

@KCarpio13

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hand hinge on my wife's HP Spectre X360 is loose. It looks like the right hand hinge is taking most of the weight and the screen leans slightly as a result of this. It has been like this for a number of months, but is starting to get worse. Unfortunately, I didn't report it previously and the warranty ran out just over 2 weeks ago. My concern is that not only is the left hand hinge getting looser, the additonal weight on the right hand hinge will lead excessive wear and the risk that this hinge will fail as well. is there any way HP will repair the faulty hinge, as it appears to be a known issue.

Answer:HP Spectre X360 Hinge loose

@keybaud

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The center part of the hinge on my Lenovo Yoga 3 Pro, which I've had for about 4 months, has come loose. It wouldn't really bother me much except that it's really sharp and I have cut myself on it. Is there a way to put back in myself or what can I do?













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Answer:Lenovo yoga 3 pro hinge loose

My advice would be to get it serviced under warranty...

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The screw on the back under the right side hinge has become loose and fallen out twice.I put it back in the first time nice and tight and tightened all the other screws. It just fell out again!  This is with gentle handling.  And it took less than a month to wiggle loose.Would using a little Locktite blue on the screw when I put it back void my warrantee? 

Answer:Y50-70 loose bottom screw under hinge.

No, the use of Locktite blue won't void the warranty and is probably a very good idea since this is a reoccurring problem. Be sure to just use a tiny dab on the threads.

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I am wanting to know about how to get in contact with the hp repair to fix my hp envy 15 screen hinge is loose if i try to move the screen it seems to get worse.













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Answer:hp envy loose screen hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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I have recently noticed that the hinge on my computer is coming loose, and I am wondering if anyone else has experienced this or if it will cause further damage? I would like to get it fixed but I can't find contact information except for computerized assistance, and I'd rather talk to an actual person. I'm not on warranty anymore, but I have seen that other people have gotten this issue resolved without paying, even with expired warranty. Would anyone be able to help me with this problem? Thanks

Answer:Envy 15 x360 loose hinge

@kletson

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I have a t440sHinges have become quite loose.Are these still covered under warrantyonly 1.5 yrs old.Being told by lenovo its not covered. 

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Is its possible to fix this?

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Dear Lenovo team,  Please help me out here. I have Lenovo G40-80 laptop which I had bought roughly an year ago. I had given it for maintainence and cleaning at a lenovo centre. Now the status of this laptop is its screws have started getting loose and the hinge on the right side of screen has come out. I checked it on lenovo international and it is a much more common problem than anticipated. Apparently, there is some issue with design. Please help me here. The laptop is breaking apart and even though it is under warranty, I have been told it is not covered. Please understand that it is not my fault, but according to lenovo's international forum a design fault. Urgently need help!!!

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Hello, I bought the T61 in 2008 with 3 year warranty in USA. My T61 is showing the loose hinge problem which has been encountered by many other forum users. Right now I'm in Chennai, India and the Lenovo warranty center in Alwarpet, Chennai says the hinge problem is not covered under warranty. Could any one from Lenovo confirm this for me. Thank you, Thaniks

Answer:T61 Loose Hinge - Does the warranty cover this issue?

Well i was once told that Lenovo don't cover hinge problem by the Lenovo service personnel, but then on my second attempt and through some coercion they said yes. Mark_Lenovo did mention that the loose hinge is within the normal repair parameter, while many people in the USA have the hinge problem repaired under warranty. This is the message that Mark_Lenovo sent me regarding the issue of hinge and warranty. ------------------------ The hinges should be covered under warranty.  Sometimes the staking of the pin inside the hinge fails - we have several designs - some are "D" shaped which can become rounded, and some are epoxied I believe.   It is also possible that the screws have loosened which hold the hinge to the LCD frame or to the chasis - the locktite did not hold.  If you are in warranty, I would expect us to cover this unless there were visible signs of abuse (like dent or abrasion from being dropped). ----------------------------

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Hi,

the hinge on my 2410-603 notebook has worked loose to the point where it will not stay up unless i lean it against something. I was wondering if i am able to tightenen this somehow or whether it would need replacing. Anyone have a guide of how to get at the hinge??, or anyone know how much a replacement one is likely to cost??.

I have searched on the net however havn't been able to find anything as yet.

Thank you in advance,
Jamie

Answer:Loose/Broken hinge on my Satellite 2410-603

Hi,

unfortunately it?s not possible to tighten it, so you will have to purchase new hinges.
I suggest you following:

Look at ebay for such machine you have (maybe a defective would be good) and let a technician exchange it or ask an authorized service partner how many an exchange of the hinges will cost.
If you need a link to find a ASP then you can try it here:

http://www.csd.toshiba.com/cgi-bin/tais/su/su_gaspLocator.jsp?subs=tais

Good luck
Cheers

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Hi,  I have had my spextre for just over a year now. About 6 months or so ago I started to notice the screen wobble a little more, I played it off as nothing. Not so long ago I notice the left hinge is loose, and that is the source of the wobble on the screen. It seems as though the left hinge can be pushed in towards the laptop a couple of mm signlalling to me it is not properly secured. Is there a fix for this? TIA!

Answer:Left hinge loose on spectre x360

@Sicari

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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I purchased a Spectre x360 almost two years ago (Sept. 2015) and the laptop worked fine. After about two months, I noticed the hinges did not line up as cleanly but the laptop still opened, closed and folded back without issue. I recently opened my laptop and noticed that the right hinge is shaky and that the screen wobbles a lot because of it. This seems to be a purely physical issue as I "pop" the hinge back into place and it secures. While the screen is still shaky, I am less worried about it this way. I have never dropped my laptop, haven't travelled with it and it sits flat on my desk 99% of the time. How should I proceed? Thanks for your help in advance.

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I recieved my HP ENVY Sleekbook 6-1100 se 2 years ago. I was very careful with it and never dropped it. About a year after, the corner near the right hinge began to come loose everytime I open and close the laptop and it is getting worse.The hinge itself looks like it is starting to break also. I searched and I see that HP offered after warranty repair since its a commen issue in this kind of models.   

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Hi, The left hinge has started to come loose. The monitor sometimes falls while I am using it and it wobbles and creaks with every tiny movement. Is there a way to fix this?  

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Hello to all,

I have a 7 yr old Sony Vaio GR370 laptop with a loose hinge. When
the laptop is open at any viewable angle, there is about 1-1.5in.
of "play" on the LCD portion of the lid. It stays up fine - it's more of an
annoyance then anything else.

Is there any way to tighten/repair/replace the hinges ?

thanks in advance !

sigr912
 

Answer:Solved: Sony Vaio - Loose hinge

I'm just guessing, but I think you're missing a retaining screw that holds the hinge post in place.
Look at the back of the machine to see if there is a place for a screw that is missing.
 

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Good evening, i own a X200t on which the hinge appears to be kind of loose. When opening the screen and letting it in a position before 90 degrees, it falls back some centimeters (3-4 cm). Also, when standing on a table in laptop-mode, the display is wobbling with every little movement of the desk. It's annoying (esp. when using it in train) compared to my former X200s, which was rock-solid. Is this typical or should i call Lenovo Service ? Kind regards, pepun.





X200t

Answer:X200t - Display wobbling - Hinge loose?

I don't think that's normal.  I have a new X200t and the display does not wabble like that, although it's *nowhere* near as sturdy as a T-series that I have access to.

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Hi,  I'm looking for a teardown guide for the ThinkPad X1 Carbon SecondGen, but i can't really find anything good. I've read the PDF from Lenovo, but I'd like to know how hard it is to change the keyboard bezel. The reason for the part change is switching from US keyboard to norwegian keyboard.  I know it is a FRU, but it should be possible to do it on my own. Anyone with experience? Here's the manual from Lenovo: http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/x1carbon_2_hmm_en_sp40a26110_01.pdf N

Answer:Keyboard bezel assembly - ThinkPad X1 Carbon (Type 20A7, 20A8)

Hi hakketrua, and welcome to the Lenovo User Community!
 
Watch the videos at http://www.lenovoservicetraining.com/.
 
Hope this helps!

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I have had my laptop for just over a year and I have never transported it anywhere, as I just leave it on my desk. However, when I opened up my laptop today, the left hinge came off loose. Now the left corner of the screen is very loose from the screen border. Would HP be able to fix it, even though the warranty for this laptop has just finished 2 months ago? I am concerned, because I haven't done anything to it and it was very sudden. I'm pretty sure that it's a manufacture fault and this is an issue. The product has become unfit for purpose, because I can't close it and take it with me anywhere now.  I would like to hear back from someone. Thanks

Answer:Left hinge is loose and the laptop won't shut without breaki...

@glitter00

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hello, The hinge on my HP ENVY TouchSmart 15 has been loose (or broken?) for quite some time. It caused the bottom of my laptop to split open on the side which has the power button (left side).  The laptop was not dropped or damaged in other ways, before I knew it I noticed the issue. First I noticed the screen feeling loose, but only recently I paid closer attention and saw the hinge was loose. Other than the hinge issue, the computer is in good condition and works great. I would hate to lose it because of the hinge. From reading the forum, it seems to be a very common issue with this particular type of laptop. Therefore I am wondering if anything has or can be done to help us who have encountered this issue. Thank you!

Answer:HP ENVY TouchSmart 15 loose hinge and split bottom

@hithere_m

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I bought my Hp envy about 18 months ago and a few months ago the hinge started getting loose and I noticed that a few screws were missing. This was a few weeks after It had come back for repair for a bios issue and recently I noticed that the actual bottom plastic was starting to crack and eventually the plastic was sticking out and I struggled to push it back in like I usually did. Ive seen that this issue is extremely common with these laptops and most have said in the HP forums that its a design issue. So I don't want to continue using the laptop in case something major gets damaged. Ive seen in other forums that some users have had there laptops replaced but all im wanting is a quick easy fix. Thanks

Answer:Hp envy loose hinge and base loosening and cracking

@Yusuf786

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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To any staff, Long story short, the hinge on my Thinkpad T61p were getting loose (it was moving back and forth) and upon a quick serach, apparently it was a known issue on these laptops. As my warranty was nearing its end, I quickly called Lenovo to have this repaired. Because I was promised that this repair is going to be finished within 5-7 business days, I decided to go ahead and send it away depite that my major requires it 24/7. I've received a box next day and I sent it away on Jan 9th, 2008. I called in today to see what's happening but this employee, who rather got really irritated that I called in, couldnt find my info for 30 mins. After finally finding my info, he mentioned that the hinge is backordered. I politely asked him when I can get the laptop back but he said it could take days.. weeks or possibly up to months.  The sole reason why I sent this laptop for a repair was because they said the turnaround repair would be fast and I believed his word. It's quite dissapointing to hear these kind of delays in repair process when I need this laptop ASAP. There are actually 2 ongoing cases regarding my laptop but none of them are being solved at the moment. The 6 cell battery, which just died a few days ago, was replaced by a 9 cell from Lenovo. I called about this issue as well and hopefully they can get this straightened out. How long does it take for a "back ordered" parts to arrive at the depot? It's really hard to imagine how the depo... Read more

Answer:T61p loose hinge on repair... back ordered.

I called IBM again but no progress.. No one seems to be taking any responsibility about this matter.Message Edited by don_lee103 on 01-14-2009 07:57 PM

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Hi, It seems that others have had this problem with a loose hinge too. My screen started fading to white (with faint vertical lines). At first I could jiggle the display and the display would correct but over time it's gotten worse. My computer runs fine otherwise, but I need to use an external monitor or I can't see anything. I'm suspecting a loose connection but can't find a good video showing how to fix this. My computer is no longer under warranty. Any advice or help pls?

Answer:HP Envy 15 loose hinge and display fading to white

@RhondaRS

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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 So I got a brand new13 inch HP Spectre X360 on August 24. I really wanted this laptop over the Mac because I felt it was lighter than a Pro, more powerful than an Air, had a great display, plus was more vessatile than the two due to its rotation capability.To my disappointment, I quickly found out the trackpad seemed loose (you could feel a slight rattle by lightly pressing down the middle). 15 days later, I exchanged it at Best Buy only to find, low and behold, my new one having the same exact issue with the trackpad. Not only that, but I feel that even the screen hinge is ever so slightly loose. Not that it moves in laptop, tent, or presentation mode -- but when I type quick I feel the screen shake just a tiny bit. Moreover, when in tablet mode, the two halves of the computer (the screen and back of the keyboard underneath it) don't stick together. They pry apart about an inch. I called HP and they said it could be my particular local Best Buy bought a bad bunch or something? I did see other threads on here with people complaining about the trackpad, and some have suggested that there are some 'malfunctioned' unitss and that if one were to keep exchanging, they would eventually get a good one. I also have slight cackling of speakers without headphones when playing music. So should I exchange for a second time? Would Best Buy be upset -- do they have a limit on this sort of thing? And if it helps, I have the three year warranty/Geek Squad tech support package... Read more

Answer:HP Spectre X360 loose trackpad and hinge issue?

@daned

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The "M" key on my X1 Carbon keeps coming off. When I snap it back into place, it appears to be OK, but then some time later, it comes off again. It happens when I'm typing an "M" and the key pops up on one side or the other. Any ideas on fixing this?

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Hi there im new to this forum! got a problem with my lenovo y530. it has a loose monitor hinge, now the monitor is very flimsy and annoys me a lot! i need to place a heavy book at the back in order to support it! the problem just started an hour ago. bought this dec 10 2008 in the vegas and now it is dec 12 2009 and im here now in the Philippines. will lenovo be considerate to help me on this problem????/ i didnt drop the unit but a few weeks ago i was able to notice that the hinge joints of the monitor were not tight anymore and tonight they gave in! i hate flimsy monitor need help here regards joseph

Answer:Y530 loose monitor hinge and US email tech service

i hope this info helps you.
 
country or region : philippines language :english telephone number : 1800-111-00724
 

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I recently purchased the latest Yoga 900 from the Canadian Microsoft store (online).  It is the only option for a 2-in-1 in Canada that you can order with 16GB RAM + 512GB PCIe NVMe SSD.  The laptop arrived quickly and everything is working as expected.  On the centre of the wristwatch hinge there is a type of mesh that goes from front to back that covers a portion of it. The mesh is not centered properly on my unit and it slightly protrudes out of the back of the hinge.  I realise that this is a minor issue, but I'm within Microsoft's 30 day return/exchange period.  The hinge does not appear to be loose, but i've only had the laptop for 3 days now. I took some pictures to help illustrate the issue and I'm curious to see if anyone else has noticed the samething.??????

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Hello HP,I am experiencing the same issue in regards to my cover not closing and catching on the left hinge and a screw rattle noise coming from inside the laptop.  Any help would be appreciated.  Thank you, Jose Mesmar

Answer:Envy Touchsmart 17 left hinge loose screw rattle inside

@SharkTech

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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I have an HP Envy Touchsmart 17 inch laptop.  The primary problem is the left notebook screen hinge has broken loose at lower case mount. This caused the left side to separate from the upper and lower case. 

Answer:Left notebook screen hinge has broken loose at lower case mo...

@Merril3

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Hello,Im new in the community. I Just notice a couple of days ago my laptop as some loose Bolts and the hinge on the left side is coming Up. The laptop is woking perfectly besides that.  Its going to make 2 Years now in March that I own it, my warranty is Finished. Althought I was thiking about extend it because it just finished a couple of months ago. Any ideas how can I fix this problem? Thank You

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FIX FOR LOOSE CLICKPADThe clickpad is loose due to a screw not being screwed in tightly enough inside the unit. Follow the steps below to fix your problem.1) Reboot the laptop into SETUP to first disable the battery. (Don't want to get shocked working on it!)2) Turn the laptop off and flip it over so you can see the bottom, now remove all seven screws.3) Open the laptop lid up and remove the keyboard/clickpad... a little force, but not much is needed.4) Once the keyboard/clickpad is detached from the unit make sure to unplug the ribbon cable connecting it to the motherboard.5) On the underside of the clickpad there should be 4 or 6 screws securing it, make sure they are all tight than test the clickpad out again.6) Reasemble the computer by plugging back in the ribbon cable, clicking in the keyboard, and replacing the screws.7) Boot the laptop up using an AC Adapter into SETUP to reenable the battery.Done! *Note I am not responsible for any damage or loss of warranty you may cause to your machine.*

Answer:ThinkPad X1 Carbon - Loose Clickpad Fix

Hi Mike
 
In this case, best to contact Service.
 
Serene

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Hi, 
 
I have an X1 Carbon. I recently had trouble plugging the AC adapter into the laptop. On closer inspection, I noticed that a piece of the AC Adapter port from the computer was loose and lodged in the AC adapter plug. I have included a picture. Now every time I plug in my computer I have to use tweezers to remove the piece from the ac adapter and put it back in the computer. Anyone else having this problem? 
 
Thanks,
Daniel
 
Link to image
 
Moderator note: images totalling more than 50k converted to links per forum rules:  Lenovo Community Participation Rules

Answer:X1 Carbon AC Adapter Loose Piece

There was few reports of this happening.

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I have an X1 Carbon which was shipped in mid-March 2015.  When I go to open the lid and use it, I get square streaking and flickering in the lower part of the screen (maybe an 1/8th of the display.)  If I shake the lid a little bit, the streaking goes away.  Seems like a loose video cable.  Has anyone had this issue? 2015 3rd Gen. X1 Carbon (20BSCTO1WW, i7-5600U+512GB SSD+QHD (2560x1440) IPS Multi-touch) I am under warranty and have on-site service but I'd like to see if others have seen this before getting a tech to pull the machine apart. thanks 





2015 3rd Gen. X1 Carbon (20BSCTO1WW, i7-5600U+512GB SSD+QHD (2560x1440) IPS Multi-touch)

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I''ve noticed a small annoyance with my new X1 carbon, the left mouse button (the trackpoint buttons above the touchpad) seems to be loose. It rattles as I press it, and is much louder than the right one. If I try to wiggle it (without pressing  it) it moves visibly forward and backward, parallel to the keyboard.  Can someone describe how loose their mouse buttons are? Try placing your finger on one of the buttons and moving it around, applying as much pressure as you can without pressing it. - Does it move at all?- Can you hear it rattling?- Do the buttons make consistent sounds when they're pressed?- Does pressing the left and right buttons make that same noise? I went ahead and ordered another one, I'm wondering if this is a common issue, or possibly if it's just by design and the buttons are loose like this.  Can anyone comment?

Answer:X1 Carbon 5th gen, loose mouse buttons?

Mine are tight and solid with no loose play in them.





---------X1C 5th Gen -- Silver

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I just got a new X1 Carbon, but the trackpad taps make a loud sound and feel loose, almost like the keys on a keyboard. I don't click down but just tap. It doesn't feel solid. I'm wondering if this is maybe an issue with my machine or is everyone dealing with this?

Answer:New 2014 X1 Carbon TouchPad "loose" tap clicks

Well, it's hard to tell. I know of some reviews that said they had to try several units until they had a working trackpad. Mine definitely feels like a giant keyboard button. Actually, it is nosier than any of the keyboard keys. I would not call it loose since it clicks firmly but I do find it difficult to use. The middle-button on mine is almost inexistant. If they had to fix one thing on the X1, it would be to put physical buttons on it, like the older model had. If you can try another one, you should (I would too) because until you have a greater sample than one, you cannot be sure that yours is the same or not.

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