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All kinds of trackpoint / trackpad / (other?) problems with brand new x1 Carbon -- please help :(

Question: All kinds of trackpoint / trackpad / (other?) problems with brand new x1 Carbon -- please help :(

Hello all - I have an X1 Carbon that is only a few weeks old and have had nothing but problems...please see the list below. They all seem to be somehow interrelated but I simply can't find a solution. When powering up, the computer freezes mid start up (at the windows icon screen) until various buttons on the keyboard are pushed. I've waited in excess of 5 minutes to start up to test this out...it seems that 100% of the time the computer will not start on it's own by simply pressing the power button.Once the computer does get to the start screen, the mouse cursor slowly drifts on its own across the screen until several more buttons are pushed on the keyboard to stop it (hitting right click a few times usually works). This occurs both using an external mouse at the office and the touchpad at home.While in the Google Chrome browser, the tabs close when clicking them instead of switching to that tab. Restarting the computer resets this, but throughout the day it will keep occurring. Hitting the middle click fixes this temporarily (but that leads to a different problem). This occurs both using an external mouse at the office and the touchpad at home. This also has about a 100% failure rate after the computer wakes up from a sleep mode as well as sporatically throughout the day.Due to problems with trackpoint, my default is to keep trackpoint disabled. When trackpoint is enabled, the cursor sporadically will change to some kind of scroll mode when there is no contact with any part of the trackpoint system. For example, when using the touchpad the cursor will act as if something on the trackpoint system was just pressed. This then leads to not being able to middle click to resolve the browser tab problem referenced earlier without enabled the trackpoint again.I've searched for lenovo forums / google for answers but it seems nobody has had these kinds of issues all at once (especially with a new machine). I've also tried to uninstall and reinstall the latest ultranav / synaptics drivers with no success. Additionally, when trackpoint is enabled there is a problem where the computer freezes and I'm not able to click into any items in the taskbar or use the left click. The fix for this is to hit alt+cntl+del, use the keyboard to scroll down into task manager and then it unfreezes. Any help you can provide will be greatly appreciated...I was so excited to have a new top of the line X1 Carbon and it's extremely frustrating to spend all day using workarounds to even get this machine to run basic tasks.

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Preferred Solution: All kinds of trackpoint / trackpad / (other?) problems with brand new x1 Carbon -- please help :(

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Hello all, my X1 Carbon is acting up. Trackpoint and Trackpad are not working together after a week of use. However after reading some threads the only way I could get the Trackpoint to work was to disable the Trackpad via "Enter" when the computer boots up (Bios Menu). I've tried everything now, uninstalling drivers and installing new ones, rebooting laptop from factory. The only way for the laptop to have any control over the mouse cursor is through the Trackpoint by disabling the Trackpad which is annoying to just know that the pad doesn't work. Any solution? Help!

Answer:X1 Carbon Model 3444-2DU Trackpad and Trackpoint

if this is the case, then you should call up Lenovo and ask for repair or replacement. The Trackpad buttons must be acting up or there is a shortcircuit somewhere in the trackpad circuitry.

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Hi,For several months now, I have been having problems with the trackpad. It would start behaving erratically, usually after 15 or more minutes, and eventually right from startup or wakeup. Things would usually be better for a bit after a restart, but not for long. I just turned off the trackpad and switched to the trackpoint. It too starts to fail after a while, though I can often get it to work again by opening the laptop up to 180 degrees. This doesn't last, so now I am always carrying a usb mouse around. Ocassionally, on wakeup the keyboard does not work, but it often starts working after a few minutes.During this same period, I have had crashes - i.e. blue screens. This has only happened a couple of times when I am actually using the laptop, rather, it almost always happens when the computer is going to sleep or going into hibernation, or so I think. I have also noticed that the laptop sometimes has trouble going to sleep or into hibernation, or starting up again after a crash. Again, opening up the laptop often seems to help. Here is the latest crash report, the first two codes are always the same:Problem Event Name: BlueScreenOS Version: 6.1.7601.2.1.0.256.48Locale ID: 1033Additional information about the problem:BCCode: 9fBCP1: 0000000000000003BCP2: FFFFFA800708C060BCP3: FFFFF800020883D8BCP4: FFFFFA80074BA9F0OS Version: 6_1_7601Service Pack: 1_0Product: 256_1I also ran a crash dump analyzer on several of the dump files and it pointed to ntos kernel (or whatever - I do... Read more

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I have a user that has a 2nd Generation X1 Carbon (the type with virtual buttons on the Synaptics TrackPoint/TrackPad.   The user is complaining that a context sensitivie menu (of the type that a right click would initiate) intermittently is shown when she left clicks.  She normaly uses the TrackPad but does use the TrackPoint on ocassion.  Here's what I've done so far: 1) I initially thought it was the TrackPad and had Lenovo Support replace it.  The problem was reduced but is still occurs. 2) I've installed current UltraNav drivers and updated all other drivers to current levels.  The WIndows 10 is also updated to current patches.  I would try setting the UltraNave to "Click Anywhere" but that disables the TrackPoint feature that is ocassionally used.  Has anyone seen this happen before and know a fix for this?  

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The new 2014 X1 Carbon got rid of the physical buttons for the trackpoint.   I am adjusting to that.  However, in more than one unit we are piloting we have an issue. A user that mainly uses the TrackPoint stick, will use their right thumb to left click constantly.  We are finding it to not be consistent.  And it often results in the user having to click twice on things.We have tried to adjust the "Edge Tap Filtering" - though I don't think that is related, as that is focused on taps, not clicks.Some people tried to turn off the "middle button" and focus there thumb more towards there.Overall, we believe the adapative keyboard, the physical keyboard changes and the trackpad button changes are all things people can evolve and get used to.   HOWEVER, if left-clicking is not accurate, it will drive people crazy and hurt our forecasted 500+ unit order. I am praying this can be resolved by a driver update.

Answer:X1 Carbon Gen2 - Using TrackPad for TrackPoint buttons - click issue (important)

Have a look in the T series forum.  There are hundreds of complaints about the new "clunkpad" with no physical buttons causing problems.  I fear this is a major design error by lenovo which will lose them tens of thousands of customers within months ...

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I just got a T450s and have been having some issues with the synaptics drivers. First, the trackpad: when I scroll with two fingers, and I let go of one of the fingers, it keeps scrolling. Is there any way I can change this? Also, there's a gesture to go forwards and backwards, but it only works with three fingers and goes the opposite direction I'm used to. I tried installing older synaptics drivers, but they didn't seem very compatible with my trackpad; it only let me tap to click instead of actually clicking the trackpad down. These two things don't seem like bugs to me, but more of just lack of features that i'm wondering if there is a way to get them to work the way I'd like them to. The real problem I'm having is with the scorll button on the trackpoint. When I press it, the cursor changes to the scroll bar. When I start to scroll, though, it doesn't do it smoothly, whether I have it set to "standard" or "traditional". When it's doing that, the cursor flashes rapidly, too, as soon as I touch the trackpoint.

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I just got a X1 Carbon after the base on my Helix started having permanent errors. After spending half a day getting things set up on this machine, I'm finding myself with an EXTREMELY irritating problem that I'm hoping someone can help me with. I don't like "natural" scrolling so went through the trouble of finding and fixing the trackpad scrolling "feature."  I have now gotten it set up so that I can now scroll appropriately in the apps on the desktop in Windows, but in Windows Mail the scroll direction won't change no which direction things are scrolling on the desktop (it is always "natural").  Needless to say, with a crap-ton of work to do, this is the last thing I want to be dealing with.  Shouldn't it be possible to scroll in the same direction across all of Windows 8.1.  I'm guessing that this is a Synaptics issue, but frankly, I don't care.  We pay more money to Lenovo for these devices so that they work.  Help!! BTW: this wasn't a problem with the Helix, so it would be hard to blame this on Windows 8.1.

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Hi, I just unpacked and set up my new computer (u310) last night.  Both last night and today I have had some issues where the two-finger scroll on the function just randomly stops working.  It seems to work again after rebooting.  Does anyone know how to fix this?  Thanks!

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I bought Lenovo ThinkPad X1 Carbon 20BS0032US 14" Ultrabook Computer (3rd Gen) as gift for my wife for her birthday. It had arrived and power button was not working - ultrabook was not reacting after pressing power button. OK, I had drived 25 miles to Lenovo service partner in Dublin and after one week repair (they had to wait for replacement part from Lenovo) they returned it with working power button. Great! So I configured laptop for my wife, upgraded to WIn10, installed MS Office - and power stopped to work again! OK,  I drived again same 25 miles to Lenovo service partner in Dublin and gave them ultrabook - and now second week of their repair started - and they still cannot find solution!  Is it common situation with ThinkPad X1? I paid almost one and a half grand for it and cannot use it... 

Answer:Serious Repeating Power Problems with brand new ThinkPad X1 Carbon

OK, after 2 weeks in service, Lenovo Service partner repaired it. It worked 4 days and then it went into endless boot loop.  Not possible to get to the boot screen. The screen does not turn on. Only the keyboard lights, the lights of the adaptive keys, the green light of the power button and the fan are working. These parts are working for one second and then they turn off again. After 5 seconds, the laptop tries to start again in an endless loop. Tommorow I'll go again to service parter. I found a lot of posts here about ThinkPad X1 Carbon endless boot - it looks like well-known intermittent morterboard problem.  I am using pretty old ThinkPad corporate notebook for several years without any issues. But decision to buy new Gen3 ThinkPad X1 Carbon - it was BIG mistake! So far it was in broken state majority of time.

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So a quick summary...  I recently had my T60 open to see if it had bluetooth..  (it doesn't and can't add, no connector)   Anyway, put it back together, and now neither my trackpad or trackpoint work.  They show up in bios, and unplugging them makes them disappear in bios, but the OS acts like they are completely gone.  Also verified with a linux boot disc, it is not a windows driver issue.  (yes also tried all function key combos...)  Any ideas?  It seems strange that both would go out at the same time, since they are different ribbon cables.  All other keyboard functions work fine.  Also tried running with the trackpad unplugged, no change in the trackpoint, still dead.

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When I'm moving pointer by trackpad and make a click by using trackpad's buttom button, trackpad including all buttons and trackpoint stops working. However mouse connected via bluetooth remains working.Sending notebook to sleep and awakening solves the problem. These are TouchPad information from Synaptics control panel:Synaptics ClickPad V1.2 on SMB PortDriver Version: 19.3.4.61Firmware Version: 1.2Interface: SMBPlease, help...

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Hello everyone,I have a T470. Sometimes after booting the Trackpad and Trackpoint won't work, a bluetooth mouse however works just fine. All drivers are Updated and I alredy reinstalled the Synaptics drivers. Rebooting also doesn't fix the problem. I hope somone knows a solution.

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Hi I have a x250 where the mouse courser sometimes drift because of the trackpoint. This is irritating in it self, but what is more irritating is that trackpoint seems to disable the trackpad when it is active/drifting. this means that gestures like two finger scrool does not work as long as the trackpoint is drifting. My old thinkpad did not disable the trackpad when it was drifting. Does anyone know how to fix this problem? Best regardsBrian

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Just wanted to share an great little accessory that fits my X230 like a glove:http://www.shaggymac.com/12-5-laptop-screen-protector.html  

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Hi I have a x250 where the mouse courser sometimes drift because of the trackpoint. This is irritating in it self, but what is more irritating is that trackpoint seems to disable the trackpad when it is active/drifting. this means that gestures like two finger scrool does not work as long as the trackpoint is drifting. My old thinkpad did not disable the trackpad when it was drifting. Does anyone know how to fix this problem? Best regardsBrian

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Hey! I really want to test out Windows 8 on my T430 so I made a search for Win8 drivers for drivers and found this page, http://support.lenovo.com/en_SE/downloads/detail.page?DocID=HT072084. Firstly I noticed it said Windows 8 Beta drivers (I'll run Pro) but I thought they would work fine. Then I started to open the driver sections and found out T430 was missing in quite a few of them, especialy the "Mouse and Keyboard"-section didn't have any. Now to my actual question. Is there any drivers in development for me (Roadmap?) or do you recomend any other divers? If so, which?













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Answer:T430 Win 8 trackpad and trackpoint drivers

I recommend waiting.  We are actively publishing Windows 8 drivers/software with a goal of having everything on the web by the end of this month.  Some kinks are still being worked out as we fix last-minute bugs.  So my advice is to just hang tight for a bit.

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Hi, I'm new to ThinkPads. Just got my E531 last week so I'm not sure it it's normal for me to have to press pretty hard on the trackpad to get it to respond as a left/right click for the trackpoint.  When I'm using the trackpad by itself its very responsive and smooth. It's very sensitive to the touch. This is why it's odd to me that it's not as sensitive when using it in conjunction with the trackpoint. I have to press down on it almost to make it click. Not sure if this is by desing. I dont want to ruin it if it's not

Answer:E531 Trackpoint + Trackpad pressure

look at the settings under Mouse in control panel then go to the ultranav settings.  You can adjust the sensitivity there of how hard you press.

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Hi all,I have a T510 (i5 M520 @2.4GHz, 4GB RAM, Win7 Ultimate x64).I recently had to take off the keyboard and bezel etc. to do something, and when I put it back together, the TrackPoint was acting very erratic (as soon as I would touch it, the mouse would jump all over the place and click randomly). So, I took it apart again (multiple times) to verify that the cables from the keyboard and bezel were firmly seated, etc. Everything seems to be fine. Now, however, neither one works at all, and pressing Fn+F8 results in a message stating "UltraNav Driver is not installed." (and I'm fairly certain that it is). In the BIOS, in Config > Keyboard/Mouse, both TrackPoint and TrackPad are set to "Automatic".Any suggestions for getting the TrackPoint working again (and the TouchPad, though I barely use that)?Any help would be greatly appreciated, thanks! 

Answer:TrackPoint and TrackPad seem to have stopped functioning

Just to make sure it's not a driver issue, can you reinstall the UltraNav driver from here:
 
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS019164
 
And here are some TrackPoint, UltraNav troubleshooting tips if that soesn't work:
 
http://support.lenovo.com/en_US/diagnose-and-fix/diagnose-by-symptom/detail.page?LegacyDocID=MIGR-4Y...





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Hello everyone!  Recently I found that the trackpad and trackpoint would suddenly lose response. The cursor is gone; pressing any button---nothing. But I could still use the touchscreen to navigate and the Windows 10 doesn't freeze.  It happens out of the blue. It has happened two times in 2 or 3 days. Those times I was using my computer broswing the web, unlike others having this issue from waking up. I updated the mouse driver but this issue is still not resolved.  Do anyone has similiar issue? I would really appreciate any help! Have a good day

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I bought a Yoga 460 from the Lenovo Outlet (refurbished) and it is completely wrong on specs (wrong graphics, wrong HD, wrong display, etc.). However, moving beyond that for a moment, I am having two issues related to trackpads/trackpoints. I am on Windows 10 and haven't even installed anything. (1) The cursor is arbitrarily moving around the screen. When I turn off the Trackpoint, the cursor no longer moves erratically. (2) Once I turn off Trackpoint, the Trackpad is still super laggy. Moving the cursor across the screen is choppy and slow. The touchscreen, meanwhile, is lightning quick and fine. I updated my drivers and hardware checks out in Lenovo Solutions Center. I am terribly disappointed in the product I have received so far and hope that once I return the product and receive the product I actually ordered.

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I have a brand new Trackpad W500 with Windows XP. When I boot the computer up, every second boot the trackpoint and trackpad are disabled.  One of the times it showed a message saying that the trackpad is disabled because another pointing device was found.  However there are no other devices connected to the laptop.  When I immediately shutdown and reboot the trackpoint and trackpad are re-enabled.  This occurs with 100% reproducability:Boot 1: Trackpoint and Trackpad are disabled.Boot 2: Trackpoint and Trackpad are enabled.On those occassions when the trackpoint and trackpad are disabled, the device manager shows no other pointing devices other than the Trackpoint and Trackpad.  The workaround is easy - every time I boot the computer I shutdown even before entering a password, then restart and work as normal.  But this is annoying at least, and doubles the start-up time of the computer (a concern since about 1/2 of my job consists of making presentations at customer sites, so getting going quickly is a must). So does anyone have an idea on how to either1) Fix the  system so it doesn't spuriously identify non-existent pointing devices. or2) Make it so the Trackpad and Trackpoint are not disabled when other pointing devices are detected (the BIOS doesn't seem to have this option - at least not that I could find). 

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Hi Lenovo! I'm loving my thinkpad tablet! Only issue I have really had so far is that the trackpad and trackpoint stop working every once in a while... (as in once a month they will suddenly stop working). Then I install a driver, they start working again, only for the same problem to turn up after some more time has gone by. Last time this happened, installing the driver didn't help, nor did doing windows restore, which was very worrisome... I've had this laptop for less than a year so it is still under warranty, but I was wondering if there is a quick fix? Much appreciated!Ilana

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I have a Thinkpad Carbon X1 gen3,The trackpoint becomes unresponsive if trackpad got disabled in BIOS.Anyone likes to use thier Thinkpad with trackpoint disabled please compare the performance of thier trackpoint with/wihout trackpad being disabled.:/

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Hi,My trackpad and trackpoint have stopped working on my T440 running Windows 8.1.When running Lenovo Solution center it says that a PS/2-compatiable mouse is inactivated and I can't see any of the pointing devices in the device manager. When I try to install the appointed UltraNav driver I sometimes get an error which says the installation was unsuccessful. Sometimes the installation is successful but when I reboot the computer the devices still doesn't work and when I try to configure them through the control panel I get an error which says that the driver doesn't work. I have also checked so that both devices are enabled in BIOS. Thanks Jakob

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I've been using this L412, #4403,  for a few years, and quite satisfied with it.Sorry for the long post, I believe the chain of events are relevant to the issue. A few days ago the fan died. I cleaned the laptop less than half a year ago so probably not dust issue. I dual-boot Windows 7 and Linux Mint Qiana and it wouldn't work on either of them, so probably not OS issue. BIOS doesn't have any fan info.Replaced it with a new fan, correct model, everything according to the manual and proper CPU fan replacement practices.After assembly everything was working as usual. Next day everything was working as usual. On its second day the fan didn't turn on when I turned the laptop on. At the same time, trackpad and trackpoint stopped working, volume control doesn't work, and the special Fn keys don't work.The F1-F12 keys work. Insert, Delete, Home, End keys work. The Fn+Insert does a Screenshot as it should, but none of the other Fn special keys work.All that happened at once, from the moment I booted up the laptop. I checked the two OSs again. None of the above work on either of them. Doesn't work during boot-up sequence.Found a way on Linux Mint to turn on the fan to full-power, but it's like that only after the OS reaches the desktop. Auto mode makes it turn 0 RPM, full-power makes it turn at about 435 RPM (very stable). I assume it's not an OS issue because it stopped on both of them at the same time, and it doesn't work during boot-up sequence even though... Read more

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Anyone know how to totally disable the center button of the trackpad when using the trackpoint on an x-240.  The center button is driving me crazy as I am right handed and you have to really reach to the left to hit the left button with your right hand.  I am desperate. Thanks

Answer:totally disabling the center button on the x-240 trackpad when using the trackpoint-HELP

Hi,
 
I?ve replied to a similar query in your previous thread. Please let me know the happenings!
 
Best regards,
Mithun.





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 Hi, I have a ThinkPad Yoga 12 2nd gen with these specs: -Processor: Intel core i5-5300U-Ram: 8GB-Hard Drive: Samsung 850 Pro 512GB SSD (installed by myself) and SanDisk 16GB PCIe M.2-Screen: Full HD 10 point multi-touch with Wacom digitizer-BIOS: JEET78WW (1.27) The trackpad and trackpoint on this laptop has stopped working the second time and with that, the CPU fan has halted as well, with the backlit function of the keyboard non-working as well. The fan is really important because my heavy-duty use of this machine makes it really hot real quick. My laptop is pretty much useless without it and want a solution for it. I did try to update my BIOS for this because on some forums, this was an issue fixed by updating their BIOS. The system does not recognize the Synaptics trackpad and trackpoint (yes the TRACKPOINT is not working as well) and I have tried downloading the drivers of the trackpad, but to no luck the system did not recognize the trackpad. It seems as if there is a faulty connection physically, but I could not figure it out. The first time it happened, I sent it back for an in Depot Service, but this time around, I am out of warranty and when I asked a ThinkPad Certified Technician, he recommended me to simply buy a new machine rather than getting it serviced because it would cost me more than half as much of the original price of my laptop. I really like this laptop and don't want to change it, but if I have to, the 8th generation Intel pro... Read more

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Long story short, someone spilled liquid on my keyboard. I took it apart, removed the keyboard, soaked it in a water (with a tiny bit of hand soap) solution to clean it. Let it dry for 5 days. Reinstalled the keyboard and neither the keyboard or trackpoint work at all. The funny thing is the trackpad below the keyboard doesn't work either, yet I never removed it because it is a seperate entity and is not even connected to the keyboard so I have no idea why that would not work either. I have looked all around the motherboard for any signs of the liquid on it and its clean as a whistle so I am confused why at the very least the trackpad does not work. A usb keybard and mouse work fine, and when I am in windows and I removed the HID compliant keyboard and re-scan it finds the HID compliant keyboard again so it knows its there. What else can I try?

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My trackpoint/pad keeps going out intermittantly, it works till it sleeps, then it doesn't work anymore and the mouse pointer dissapears. rebooting or putting it to sleep and back sometimes fixes the issue. sometimes it takes several cycles of reboots and sleeps over days before it comes back.  I've gone through tones of drivers and none fix it. replaced the trackpad with no success. running windows 10 home x64. any ideas?

Answer:thinkpad Yoga 14" S? 20DM mouse (trackpoint/trackpad)

Hi
Welcome to the forums.
 
I have a Thinkpad Yoga 14 (20DM008UUS) with Windows 10 (64bits)  version 1511 and I'm not having issues with the Thinkpad/Trackpad when I hibernate or sleep the machine.
 
Here it is my driver version just in case:
 
Link to image
 
Check out which version do you have installed.
Maybe it can also be good to upddate some other drivers like chipset and power management just in case.
 
 
Regards

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Today I received the X100e in the mail. Initially, I couldn't be happier with it. After just 30 minutes, though, I noticed that both the Trackpoint and the Trackpad had stopped working. I tried Fn+F8, but it gives me an error message saying that the UltraNav driver is not installed, even though it is. I've tried everything up to this point: reinstalling the drivers, rolling back to older drivers, and even doing a factory restore, but I've had no such luck. The Device Manager indicates that the UltraNav is connected and working properly, even though I'm getting no response from the Trackpoint, Trackpad, or any of the buttons. I have no options for them in the Mouse Settings or in the BIOS. I'm just assuming that they went dead, but I want a second opinion before I try to send this thing back. Any suggestions?

Answer:New X100e Trackpoint and Trackpad stopped working completely

Anyone? Please, guys. Any help or suggestions would be greatly appreciated. The touchpad/Trackpoint worked literally for only 30 minutes before they stopped responding completely. No spills, no drops, they just quit working. It seems ridiculous that they would just go dead so quickly. I guess it's also worth noting that any USB mouse that I plug in works just fine.

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Like many people, my T440s trackpad and trackpoint stopped working for no apparent reason. There is no cursor at all on my system unless I plus in an external mouse. I've spent countless hours trying to fix this problem to no avail. Trackpoint and trackpad are enabled in bios, drivers are fine. I've been using an external mouse, which is annoying but workable at home. But now I'm about to go travelling and need the basic functionality of a built in pointing device.
 
Having just spent another hour perusing various threads here and elsewhere, it seems there is still no reliable fix for this issue years after originally reported to Lenovo. So, after a decade of using Thinkpads, I'm about to ditch them and buy a Mac. The decline in this brand's quality is shocking.
 
This post is my last-ditch attempt to find a solution. I'm not optimistic, but if anyone has any suggestions or ideas beyond the usual, please let me know. Thanks.
 
Moderator edit: Added detail to subject

Answer:Time to get a mac? Last-ditch attempt to get T440s trackpad and trackpoint working

Guess I have my answer.... What a profound dissapointment that Lenovo cares so little about the quality of their products to not even bother addressing such a fundamental and seemingly quite common problem.

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My trackpoint buttons are disabled for a second or so if I use the keyboard. This is not and issue with the trackpad/trackpoint movement itself. 





Lenovo T410 2537-C33 i5 M540, 4MB, Intel HD graphics, Windows 8.1 Pro

Answer:Trackpad/Trackpoint buttons momentarily disabled on keyboard keypress.

Hi Mookid,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that trackpoint doesn?t work when you use the keyboard.
 
Try this. Open up the charms bar, go to "Settings", and then click "Change PC Settings". Within "PC Settings", click "PC and devices". Click "Mouse and touchpad", and under the header "Touchpad" using the dropdown menu, select "No delay?!
 
Hope this helps!
 
Best regards,
Mithun.





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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The Trackpad is unusable on my Thinkpad Yoga 260. When I try to use it it doesn't respond most of the time. Strangly though when I use the very tip of my finger it does work. To me that sounds like the palm rejection is too harsh. Also the scrolling gesture doesn't work if I place my fingers vertically. It does work if I place them horizontally). The Trackpad is from Elantech. I tried changing the driver settings, re-installing it and nothing helped. The problem with the Trackpoint is that when I try to scroll vertically using the middle button the scrolling symbol often first shows up horizontally and I need to press the trackpoint hard to get it to scroll. This all on Windows 10. I am thinking that this is all a driver issue because I tried out Ubuntu and there it works without problems also uninstalling the driver gets the Touchpad to work but the gestures don't work then. But if this is a driver issue shouldn't everyone have this problem?

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Hi there, So the other night I (quite stupidly) spilt water on my trackpad. I put it straight in the airing cupboard to dry it out for 2 days, and everything works fine except for my trackpad and the left-click button of my trackpoint. Is there anything I can do about this? Is it possible to repair the trackpoint? (I don't use the trackpad)Will sending it back to Lenovo (UK) do anything?

Answer:Spilt water on T420 - Trackpad and Trackpoint L-Click not working

Remove your keyboard and palmrest and clean up everything you can find with Isopropyl alcohol paying close attention to connectors. It doesn't take much to cause an issue with the keyboard connector. If the keyboard is gunked up you can always buy another keyboard on eBay. Good luck

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After some recent UltraNav driver updates I have lost cursor and use of the trackpad and trackpoint. The yellow triangle shows up in device manager as the drivers cannot identify the hardware. I've tried uninstall/reinstall and rolling back to older drivers to no avail. This happened originally after an update on 1/26. I had to uninstall drivers, cleaned registrty keys, ran windows update, ran TVSU to reinstall drivers and that worked for a week. Then another update pushed on 2/9 knocked out the Trackpad again.  The device in enabled in both the control panel and BIOS. Disable/Reboot/Enable did not work. Rollback of drivers to 2 or 3 previous versions did not work. Thankfully I have the touch screen or my 15 month old T440 would be entirely useless. Anyone have similar issues and/or solution?? 













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Answer:T440s UltraNav Trackpad and Trackpoint stopped working and no cursor

External USB mouse works fine but as soon as I unplug the USB mouse the cursor disappears. It appears the computer does not even recognize there is a touchpad.  Please help!!

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The Trackpad is unusable on my Thinkpad Yoga 260. When I try to use it it doesn't respond most of the time. Strangly though when I use the very tip of my finger it does work. To me that sounds like the palm rejection is too harsh. Also the scrolling gesture doesn't work if I place my fingers vertically. It does work if I place them horizontally). The Trackpad is from Elantech. I tried changing the driver settings, re-installing it and nothing helped. The problem with the Trackpoint is that when I try to scroll vertically using the middle button the scrolling symbol often first shows up horizontally and I need to press the trackpoint hard to get it to scroll. This all on Windows 10. I am thinking that this is all a driver issue because I tried out Ubuntu and there it works without problems also uninstalling the driver gets the Touchpad to work but the gestures don't work then. But if this is a driver issue shouldn't everyone have this problem?

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My TrackPoint is off center, as in when I take the dome off I see the soldered trackpoint hardware and its skewed to the bottom left. When I put the red cap back on, it touches the letter B and its closer to H and far from G key. I have a feeling a lot of the times my trackpoint moves by itself and is caused by this fact. Anyone else have an off centered TrackPoint?

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I want to report several issues with TrackPoint. Basic InfoLaptop: X1 carbon 3rd genModel: 20BT-CTO1WWOS: Windows 10 Pro (upgraded from Win 7 Pro)TouchPad driver: Synaptics ThinkPad UltraNav Driver ver. 19.0.17.2  Issue 1: TrackPoint does not work with MS Office 2016 (except Word).Mid button + TrackPoint cannot scroll horizontally in Excel, PowerPoint, OneNote. Scrolling vertically works well.Horizontal scroll works well with Word 2016, Notepad, Microsft Edge, Firefox, etc.Horizontal scroll works well in Excel 2016 with ThinkPad mouse (model: MORFGOO) with mouse suite. Issue 2: TrackPoint calibrates even in mid button + TrackPoint mode.If you tilt TrackPoint steadily for a few seconds, it calibrates and takes it as new zero position. This is a correct behavior.If you hold mid button and tilt TrackPoint steadily (i.e. scrolling), it should never calibrate. This is another correct behavior which was seen with my previous ThinkPad notepads.However, my X1c TrackPoint calibrates even when mid button is held. After 0.5~1 seconds, the scroll stops. When releasing, the mouse pointer moves automatically. This is annoying. Issue 3: Mouse pointer changes size when mid button is pressed.The same as this post.  I use TrackPoint a lot with Excel and the above issues lower efficiency.I hope there will be new Synaptics driver to resolve the issues. btw, I'm not sure which is the best way to report bugs, because there are tooooooo many Lenovo and ThinkP... Read more

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You know that rubber stick between the G and H keys on the new Carbon X1..? How do I replace it? In the old Thinkpads you could just yank it out, but with the X1, it seems to be stuck. Mine is working fine, I just want to replace it with the cat's tongue/classic type of eraser head. Would this be safe to do or might it scratch/dent the screen?  

Answer:How to change Trackpoint on Carbon X1?

Download the manual for your computer. That will tell you how to change out the trackpoint but (I haven't seen the x1c yet) the trackpoint there may well be smaller. Here is the LINK for the x1c maintenance manual

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Hi guys, Since updated to Windows 10, horizontal scrolling with trackpoint becomes unavailble in many situations such as in the PDF reader app or in excel... Anyone else having the same problem??

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I have a new X300 with a clean install of Windows XP (SP3) and all of the latest drivers from the Lenovo website.  Whenever I click any of the three TrackPoint buttons, the TrackPad is not able move the mouse cursor for about 2 seconds.  During this time, I can still move the cursor with the TrackPoint.  I did not experience this behavior with my previous laptop, which was a ThinkPad T42 running Windows XP (SP2).Thanks for any suggestions!

Answer:X300: TrackPad will not move mouse cursor for several seconds after clicking any TrackPoint button

Could anybody running Windows XP on an X300 please at least confirm or deny that they see similar behavior?Thanks!

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No idea what happened. I was using the laptop without issue and suddenly the trackpad and trackpoint (and left/right click buttons) all stopped working. Went and grabbed a wired mouse, that works fine, as does the keyboard. Any ideas? I have been through the control panel settings and absolutely nothing has changed. Tried turning it off and on again, and truning the settings for each option off and on and reset to default, and nothing. Please help! This sucker is way to new for this... 

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I just got a X1 Carbon 4th Gen and the trackpoints are different than they used to be. The hole is much smaller than the old design. I have been trying to find a part number but haven't had any luck. My favorite is the concaved version, but I would like to find any version at this point. Thanks for any help!

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I just start using X1 Carbon Gen 2 and find that the Trackpoint is way too slow.  I have used Trackpoint for more than 10 years in various models of Thinkpad and get use to Trackpoint.  Every model of Thinkpad that I used, the default setting of Trackpoint which is in the middle, is too slow but after adjust to fastest, it work fine.  However, for this X1 Cargon Gen 2, it is still too slow after adjusting the speed to fastest. I have updated the device driver few days ago, it does not help. Any suggestion?

Answer:Trackpoint "too slow" proglem of X1 Carbon Gen 2

Same problem on the x240.  I set the trackpoint speed to max, mouse speed to max, and turned off the "enhance cursor precision" option (which also slows the cursor), and still feel like I'm effortfully pushing the cursor around the screen with the trackpoint.  It's completely unacceptable and basically ruins the trackpoint for me.  Last night I got on my old x201 and it was like a breath of fresh air... just tap the trackpoint and it immediately goes where I want.  The constant pressure on the trackpoint of my x240 is also making it lose it's inertia settings so that it frequently just drifts uncontrollably up or down the screen. Perhaps there's a registry setting to increase it's sensitivity? It's just terrible what they did to the trackpoint on this generation.  I can partially live with the virtual buttons, but the loss of sensitivity and the removal of the press-to-select function of the trackpoint are terribly dissapointing in the new X series.  They should take the red-dot off of the lenovo marketing.

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I think most users know that TrackPoint has an auto-correction mechanism to avoid permanent physical tilt.That is, when TrackPoint is pushed towards a direction with constant force for several seconds, that direction will be corrected as "zero-point". Therefore you'll observe a counter-movement when releasing TrackPoint. What I want to mention is that, back on X220, if you press middle-button when pushing TrackPoint, the above mechanism will never be triggered regardless of how long or how hard you push. This is a correct and thoughtful design, because when middle-button is pressed, such tilt should be user-generated rather than permanent physical. However, on X1 Carbon (3rd gen), the auto-correction mechanism will be triggered even when middle-button is pressed. This is NOT a correct behaviour.I guess such behaviour is coded in Synaptics driver.  If so, please kindly contact them to correct this behaviour. Thanks.

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This issue has been afecting me for some time, but as the warranty is coming closer to expire I decided to look into it. Since I upgraded to Windows 10 (at least that I noticed) my TrackPoint has stopped working. I checked the Lenovo assistant and all drivers are updated. Googled some solutions (like checking the setup screeen) and nothing was effective. The Mouse Control Panel shows the TrackPoint options greyed: http://i.imgur.com/yudv9WE.jpg  Before I go through the annoyance of calling the Lenovo/IBM support, is there any known solution for this? Thanks.

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Recently got a new Carbon x1, and everything was working fine, but once I closed the laptop and when I woke it up neither TrackPoint nor touchpad was working. Reboots didn't help. Tried installing Synaptics drivers - it said there was no device for update. Device manager detects the touchpad as Microsoft mouse with corresponding drivers (screenshot attached).  Also tried installing update for TrackPoint from the drivers list, it said it needed a reboot to install, after reboot there was an error window that suggested trying once again, several times I saw this message.Anyone have this? Are there any possible solutions?(Searched on the forum, but the solutions were not for my case or didn't work)P.S. It would be kinda stupid for a $1500 laptop not to work because of a touchpad

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GreetingsFirst time posting seeing if anyone else is having issues with the X1 Carbon trackpoint/touchpad freezing up on Windows 8.For me it is freezing up every 20min while I am using it, and also when I unplug the AC power.The mouse will freeze up but the keyboard works fine. Usually I am forced to reboot.A USB mouse will work fine during this freeze. I have tried installing all windows updates, Lenovo updates and even system recovery to a date when I didn't have issues but nothing seems to work. Anyone else have this issue?Its been very frustrating owning this x1, as I am on my second one after the first one died on me.      

Answer:X1 Carbon trackpoint/touchpad freezing

Hi, changuri
 
I would recommend trying to install the Synaptics base driver and see if that helps your issues. Synaptics is the company that produces the UltraNav driver for Lenovo, so there should not be any loss of functionality, but it tends to fix issues like this in my experience. This driver can be found here. Try downloading and installing that and see if it helps.
 
Best of luck,
Adam





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So, during the windows installer, no mouse. I couldn't see the pointer, neither the touchpad or trackpoint worked. I managed through using the keyboard, then once I got to the desktop I installed the "Synaptics ThinkPad UltraNav Driver for Windows 10 (64-bit) - ThinkPad" driver and rebooted. Still not working. I installed the thinkvantage system update, it detects no updates. I installed the service bridge. No updates. I then made a linux live USB that I use to install manjaro on all my laptops, yes everything worked out of the box on my previous x1 carbon. Touchpad doesn't work, xorg doesn't even recognize any touchpad present. Anyone else have this? Any solutions? This is actually my 2nd X1 carbon; the first works well but the mouse buttons are loose so Lenovo promised waived restocking and shipping with the purchase of a new order of equal or greater value; I ordered another one with plans to return the first one, because I really needed to keep it for work while I waited for the new one. The new one is actually flawless in terms of build, mouse buttons are solid, the CMOS battery is not loose and producing a rattling noise as it is in the first one, and the bottom cover doesn't have the clicking noise that so many are afflicted with. Really I'm willing to try anything to fix the touchpad.

Answer:New X1 Carbon, touchpad and trackpoint not working at all

Hi.
 
Just in case here it is a pointer to the Support site of the X1 Carbon.
https://support.lenovo.com/us/en/solutions/x1-carbon-help
 
I guess you have the 5th Gen, can you validate that?
 
What about the driver listed on the support site of the 5th Gen ? It seems to have some Synaptics driver and even some firmware update for it. Have you tried installing those ?
 
If you don't have the 5th Gen please specify the model to find the correct support site.
 
Regards

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I recently bought a refurbished Carbon X1. The trackpoint and the touchpad top buttons don't work. The touchpad and bottom button do work. Touchscreen does work. So far, everything else has been okay. The "Enable Trackpoint" checkbox is greyed out in Control Panel / Hardware / Mouse / Thinkpad tab. After searching forums and web, I have tried the following, none of which have worked:- update all drivers - ensure windows 7 updates are up to date- uninstall lenovo driver and install synaptics driver (didn't work)  then reinstall lenovo driver (didn't work)- disable and enable trackpoint in BIOS (with reboots in between)- reset, power off, and reset via the hole in the base No luck so far. Any assistance greatly appreciated.Thanks! 

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The TrackPoint on my X1 Carbon stopped working this morning for no explicable reason. I made sure it's enabled in the BIOS, and uninstalled and reinstalled the Ultranav drivers. When I go to the Ultranav settings the "Enable TrackPoint" section is grayed out. Why would this happen all of a sudden? Any ideas on how to fix it? Thanks.

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Is there any way to completely disable the touchpad and trackpoint on the X1 Carbon without going into bios? I am able to disable touchpad OR trackpoint by going into mouse properties in control panel but it won't let me do both.  I would like to turn it back on relatively easily if possible. I am trying to do this on a work computer and I have no administrative rights and I am using Windows 7 Professional. Can this be done or did Lenovo completely overlook such a simple feature?













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Answer:Completely Disable Touchpad & Trackpoint on X1 Carbon

you can only do this through the BIOS menu. I guess, the reason it is not implemented in a software setting, is due to the fact that not many people in the enterprise environment requested this feature. Is there a specific reason why disabling the trackpad and leaving the trackpoint on won't work in your situation?

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I got a slightly used X1 Carbon 34XX version (2013 model) recenetly. I have been using t430 for quite a long time now but now when I'm on X1 carbon I notice that the Left-key with the trackpoint is not registering properly..when I click on the area close to the scroll key, which is naturally where my finger presses, The key goes down to its seat but it misses registry and often creates problems when I drag items. I have to push it down with an extra force to make sure the key wont miss. The same key works very responsive when I click on the other end (left end) of the key. But near the scroll key it feels as if something underneath the key has shifted or something...I tried tapping it, hitting it, pulling it upwards and pressing it hard but none of that helped. I was wondering if anyone could provide me help on how to remove this key and clean whats underneath and fix it. I know how to remove the keyboard but not sure how to get to this key. Thank you

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Question: X1 Carbon Trackpad

I've got my X1 Carbon 2 Weeks ago and it's been working absolutely smooth so far. However I've been experiencing a problem lately:The Trackpad acts like there'd be a finger constantly touching it. So, if I use the Trackpad to move the cursor, it just won't move, but scroll the page instead. I've been trying to fix this problem for quite a while now and started to find out some other issues:1. Cleaning the Trackpad with my fingers seems to "erase" the rubber coating (leaving "rubber material" behind like an eraser does).2. I've been wondering why on earth Lenovo would cover the Carbon fiber with a very cheap looking "rubber" coat that takes every fingerprint it possibly could. Why not just let the X1 Carbon in a nice Carbonfiber-look? Luckally there ist still the Trackpoint, that works perfectly and is one of the reasons I've bought a Thinkpad. However I'd be happy to get some help with the Trackpad-issue. Thanks

Answer:X1 Carbon Trackpad

My trackpad also gives off this "eraser" material like feel whenever I'm using it. It feels like part of the rubber is scraping off and it is very unpleasant and annoying. I can brush the material away and it comes right back an hour later. Does anyone else have that problem? Other than the trackpad, I am otherwise quite pleased with the product.

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So this is the second time I am experienceing a problem with my x1 trackpoint and with the debacle of shipping that happened last time, I don't want to have to go through this again. I have sent my unit into lenovo for the same problem about 2 months ago.  the problem is similar to the one outlined here (https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-erratic-trackpoint-Synaptics-19-3-4-99/td-...). the mouse finds a home in the bottom-left or top right corner.   However, I perfer the touchpad to the pointing stick, so this probably is not be a hardware problem (or it is and it's just faulty hardware from the start).   All I literally want to do is disable the trackpoint pointing stick.  but when I do, it disables clicking so that's not an option.   I really can't afford to go another 2 months without my laptop again.  not now.    Edit: I goofed my lefts and rights

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Is there a way to change the the left/middle/right click that go along with the little red pointer on the leyboard to a different function? For example, have the left and right click be forward and back key?
 
Moderator edit: Added detail to subject

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Is there a way to change the the left/middle/right click that go along with the little red pointer on the leyboard to a different function? For example, have the left and right click be forward and back key?
 
Moderator edit: Added detail to subject

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Hi, I'm long time X / ThinkPad user and I have few issues that are making me crazy.1) I'm mostly using TrackPoint. It happens quite few times in some hours that mouse starts to slide to diagonal position. I can stop this by either having computer go to sleep or trying to move mouse on mousepad for 10-20 seconds until computer figures out that I'm on omusepad. Today it happened 3 or 4 times in an hour2) When I'm moving mouse with TrackPoint and stop it somewhere (for example on button) I often need to click a few times until mouse click is detected (using TrackPoint buttons)3) When I am using MousePad and I move fingers slow it moves in a shaking way or sometimes does not detect my finger movement4) It has always worked that when I was using MousePad (for example T460s) when I was sliding with one finger from point A to point B and then pressed with second finger it triggered Right Click. Now I need to slide from point A to B with one finger, remove finger from MousePad and tap with two fingers All the drivers are up to date and all windows updates are installed as-well.

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I am trying to find a way that the touch pad and trackpoint will disable when I connect an external mouse.  Other computers I've used have a setting for this, but I can not find one the Carbon X1. I don't want to disable them permanently (or at least not both of them) for those few times I'm not using an external mouse. My preference would be to disable one permanently, and the other only when an external mouse is present. Thanks 

Answer:Disable touchpad and trackpoint with external mouse on Carbon X1

Hi, mkmchughIf there is such an option available, it would be with the mouse settings. Do you see anything related to disabling them with a USB mouse connected when you go to Mouse under Control panel and go to I believe is the Thinkpad tab?

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On my first generation x1 carbon, I am able to use my trackpoint's press-to-click feature on Windows 8.1. I recently bought 3rd generation x1 carbon, but the Ultranav tab in the mouse setting has been changed to trackpad tab and it does not have press-to-click feature at all!! It's same windows 8.1.. I am not sure what the problem is. Could anyone help??

Answer:X1 carbon 3rd generation trackpoint press-to-click problem

i got the same issue. and i contact a engineer from Lenovo, who told me there no press-to-select function on thinkpad x1 carbon 3rd. ridiculous!

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I bought an X1 carbon for a family member, and now I've bought another one for myself.  The first unit had a nice, silky-smooth glass trackpad surface.  Unfortunately, the latest one I just got has an awful, rubbery trackpad surface.  Has anyone else noticed this?  It has to be a mistake, since rubber is the LAST thing you would want on a trackpad -- when you're pressing down to click your finger can't slide at all! 

Answer:X1 Carbon rubbery trackpad

Mine is completely smooth. Is it a coating on the  surface?   

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Just got the laptop and I am having some issues with the trackpad. I can not find any settings in the control panel for the trackpad itself. Under the mouse settings there are some generic settings but I am getting an error stating that the drivers are incompatible for the settings. I do not have a control panel link for the Ultranav. I tried downloading it from Lenovo and it would not let me install them. Any ideas? Thanks!

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Hi, I bought X1 carbon 4th Gen 2 weeks ago, Core i7, 16 GB memory, 512 SSD, great specs. However, could someone please tell me why the trackpad looks like this after just 2 weeks of usage? Please see the attached photo and tell me what do you think!!!

























20161004_181604.jpg ?3231 KB

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Hey all,My first post here as I've never had any issues with any Thinkpads I've ever owned, but this one isn't as lucky!My trackpad on my X1 Carbon is very temperamental, sometimes it works, and sometimes it'll just stop working in the middle of using it. Closing the lid (putting it to sleep) and then opening it again seems to get it going again but it's not too long before it fails again... The red nipple thing doesn't work at all, no touch registered by it and occasionally it's not even registered in device manager or under mouse properties. So what have I done to try fix it? Everything possible, reinsalled windows (both 8.1 and 10), reinstalled a whole range of Synaptics drivers, taken the laptop fully appart and disconnected and reconnected everything. I've tried to do anything I can and I'm at a loss. I'm at University and I really need this laptop to work consistantly so if anyone knows anything that I could try to fix it, that'd greatly be appreciated! When this happens I cannot use any input at all except for the touchscreen and keyboard which is okay for general use but I do a lot of excel work and the touchscreen isn't very usable. It should also be noted that the mouse input works fine with USB mice, so it's just restricted to the Synaptics input devices. Thanks!

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Hi, I bought X1 carbon 4th Gen 2 weeks ago, Core i7, 16 GB memory, 512 SSD, great specs. However, could someone please tell me why the trackpad looks like this after just 2 weeks of usage? Please see the attached photo and tell me what do you think!!!

























20161004_181604.jpg ?3231 KB

Answer:X1 Carbon trackpad looks awfull

Crypto256,
 
The picture you shared shows oil and dirt build-up similar to what I have seen on my own X1 Carbon 3rd Gen, and dozens of other ThinkPad and IdeaPad systems sent in by customers.
 
Here is the official Lenovo recommendation for cleaning your X1 Yoga keyboard:
 

Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard.
Wipe each key top surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.
Allow to dry.
To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair dryer.

 
I clean my laptop with this same cleaner, as it is what is used by the Lenovo Level 2 and 3 Engineering teams. It works wonders for cleaning keyboards, covers and displays. I?ve found that my hand lotion transfers easily to the laptop, building up on the left palmrest but the isopropyl cleaner gets it right off without damaging it.
 
Thank you,

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Hi all, I just recieved an x1 carbon, and I noticed that my trackpad looked/operated sort of funny.   The bottom left side of the trackpad is seated slightly lower than the rest of the pad.  I also have a hard time getting the pad to click if i press down on the left-handed side of that area.  I can click the right hand side of the track pad fine.   Is this a defect?  I hardly use the trackpad, but I just got this computer, and if the trackpad is deffective, I should probably return it.   Also, I was wondering if other users have noticed if their screen has small vertical lines running thoughout the display - more pronounced if on a white background.  Also wondering if that is normal.   Finally, is anyone having trouble viewing their warranty online?  I purchased a 2 yr onsite warranty and I can't view it online. Thanks for any help

Answer:x1 carbon trackpad defective?

Your trackpad definitely sounds broken. The vertical lines ("screendoor" effect) is normal and highly discussed on this and other forums. I don't even notice it anymore on mine.I would recommend you try to do a return and get a brand new X1C while you're in the return window... In my experience, Lenovo warranty support is the absolute worst.

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Just received my X1 Carbon and I noticed that the trackpad "slopes" from the top to the bottom.  The photos I see on Lenovo's website make it appear that the trackpad is "even" and flush with the bottom of the chasis.  There is a very noticeable gap between the bottom of my trackpad and the bottom area of the chasis.  Can anyone tell me if their X1 Carbon has a "flush" and even trackpad, or a sloping trackpad like mine?

Answer:X1 Carbon Trackpad "sloping"

mpb10537 wrote:Just received my X1 Carbon and I noticed that the trackpad "slopes" from the top to the bottom.  The photos I see on Lenovo's website make it appear that the trackpad is "even" and flush with the bottom of the chasis.  There is a very noticeable gap between the bottom of my trackpad and the bottom area of the chasis.  Can anyone tell me if their X1 Carbon has a "flush" and even trackpad, or a sloping trackpad like mine?I can't believe that months after this product launched, that Lenovo is still manufacturing and shipping this model with this problem.  It's as if China really doesn't give a **bleep**, and neither does anyone else responsible for the X1 Carbon. Incredible. mbp10537, the trackpad issues have been reported for months. 

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Crypto256,
 
The picture you shared shows oil and dirt build-up similar to what I have seen on my own X1 Carbon 3rd Gen, and dozens of other ThinkPad and IdeaPad systems sent in by customers.
 
Here is the official Lenovo recommendation for cleaning your X1 Yoga keyboard:
 

Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard.
Wipe each key top surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.
Allow to dry.
To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair dryer.

 
I clean my laptop with this same cleaner, as it is what is used by the Lenovo Level 2 and 3 Engineering teams. It works wonders for cleaning keyboards, covers and displays. I?ve found that my hand lotion transfers easily to the laptop, building up on the left palmrest but the isopropyl cleaner gets it right off without damaging it.
 
Thank you,

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I recently purchased a Lenovo ThinkPad E440 from the official lenovo website and received it two days ago. I would like to use the TrackPoint pointing stick but I can't enable it via 'Mouse Properties' in Control Panel as the entire TrackPoint section is faded out (you can't check the box that says enable). Could someone please advise me on how I can enable the trackpoint? Not sure if this is important but the laptop has Windows 8.1 installed.Thank you.

Answer:TrackPoint pointing stick not working on brand new ThinkPadE440

Hi Pbahal,
 
Welcome to Lenovo Community!
 
I?m sorry to hear that you are facing the issue with Track Point on ThinkPad E440.
 
I suggest you to uninstall current version of ThinkPad UltraNav driver, and download the latest driver for Windows 8.1 OS from the Lenovo link and install to resolve the issue.
 
Below is the link to enter the downloads page and install Wifi driver and check accordingly, please click on "Select Product" then in "QUICK PATH" enter the MTM no. select the exact model.
 
http://support.lenovo.com/en_US/downloads/default.page#
 
Hope this helps. Do post back if issue persists!
 
Best regards,

Hemanth Kumar






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I use X1 Carbon 3rd gen. Windows 7.
Scroll browser, every half of screen scroll, some lines are skipped maybe 10 or 15 lines. Screen scrolled with hopped.
It's very inconvenient.
 
Scrolling Method  option is "traditional" . "standard doesn't work.
Anyone know how fix it?  Is there any problem in "Synaptics ThinkPad UltraNav" ? 

Answer:X1 Carbon (3rd Gen, 2015) Trackpoint scroll problem in Chrome browser

I don't have this exact issue but my scrolling is very choppy, especially using the Touchscreen (but the Trackpoint and Trackpad too).  Does the same issue occur for you with the other scrolling methods? For me, it's like the X1 is having a hard time keeping up with the web pages but the lines/elements do load eventually.





____________________________________________________________2015 3rd Gen. X1 Carbon | i5-5300U+256GB SSD+QHD (2560x1440) | IPS Multi-touch2012 x220 (i7-2640M 2.8GHz) | 8GB RAM | IPS display | upgraded 256GB mSATA Samsung SSD + 160GB SSD

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1st of all, trackpad in general is pretty weak. Tiny  and hard-to-press physical buttons and 2-finger scrolling is really finicky, wil only work if both fingers are pretty much perfectly aligned together. I can deal with that but I cannot deal with not havng the 2-finger tap function working as either a right click or middle click (the latter was the way it was configured on my old laptop) which is absolutley essential in my view. In all the settings menu's i've been able to get to I have not seen an option to enabe this feature, i'm not even sure if this model of trackpad has this capability (which would be incredibly pahetic and grounds for returning the computer). The trackpad model is Elan Smart-Pad with the following driver installed: ETDWare PS2/2-x64 11.4.31.1_WHQL  I'm a first time use of these forums so i'm not really sure how things work around here so I apologize for any breaches of protocol . Thank you in advance to anybody wh takes time out of their day to help me.

Answer:Got a problem with the trackpad on a brand new Z50-70

I've been trying to figure out how to enable middle-click and right -click functions on the touchpad. Its a Elantech Smart-Pad and I've already updated the drivers, taken from the lenovo support site. I've gone to every settings menu I can think of and have not found an option for enabling the above features with either a 2 or 3 finger tap. Ideally I would love to have 2 finger tap as right-click and 3 finger tap as middle click. If anyone has any ideas or suggestions as to how ho make this happen I would be very grateful, not having this feature really limits the functionality of this otherwise awesome computer.

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Hey guys, So I just bought my first ever Lenovo laptop, the 3rd gen X1 Carbon. It's a great laptop, however, I absolutely hate all the extra software Lenovo puts on it. I find all of them useless and right now I'm having serious issues with the tracpkad.This happens basically:https://www.youtube.com/watch?v=REU5CK9X19k&feature=youtu.be Is it my unit that's faulty or have you guys experienced anything similar? My initial assumption was that it's a software issue with Lenovo's trackpad, but I'm not able to fix it anyhow.  All in all the trackpad has been a dissapointment so far and I prefer not returning this machine because of it.... 

Answer:Lenovo X1 Carbon 3rd Gen Trackpad Issues???

Although doesn't seem as serious as that shown in the video, I do have that problem too...especially when I swipe from left to right to switch between apps. You're not alone.

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I have a recently purchased x1 Carbon that is acting very strange.   First of all, the buttons above the trackpad seem to do nothing.  The right one seems to correctly right click, but the left one doesn't do anything at all.  My trackpad works fine (works well for scrolling and for clicking) until I press one of the buttons above it (meant for right and left clicking).  As soon as I press one of those buttons, the clicking function of the trackpad completely stops working.  I can still scroll with it, but can't click on anything.  I'm using the latest ultranav driver as downloaded from the Lenovo website.  Am I missing something here?  What is the problem? Using Windows 7 64 bit.

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I can't seem to find any way to disable the trackpad or trackpoint when I dont want them interfering. It's so huge that I'm constantly activating either one while gaming.




_________________________________________________________ThinkPad(s) T23/T32/T40/T43/T61p/T500/TabletThinkServer TD230 - Windows 7 - ThinkVision L2321x








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Answer:X1 Carbon - How can I disable the trackpad/trackpo...

Hi.
 
If the X1C is similar to every other Thinkpad I've had, the trackpad can be disabled in BIOS, leaving only the trackpoint active. I do this on every tp I own.
 
Do you actually have an X1C in front of you? I didn't know any had been delivere yet.
 
Cheers.

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Quote from notebookreview.com The big secret, however, is the amazing new glass touchpad surface. Officially, the new touchpad surface was the result of an empirical "hunt" for the ideal touchpad characteristics like feel, sound, and even smudge resistance. Lenovo's solution is a proprietary multi-step formula based on those findings. Unofficially, we'd have to say the new touchpad surface feels like a second skin that has been pre-lubricated for your finger-gliding pleasure. Sure, that sounds like horrible marketing language from an advertisement for some kind of "marital aid" device ... but it's the best way I can describe how this touchpad surface feels. This touchpad surface is so wonderful that I will actually be "angry" if Lenovo doesn't use it on every notebook going forward. This is as close to perfection as a touchpad surface gets. Oh my! Best touchpad surface ... ever! I received my X1 Carbon a couple of weeks ago and found the trackpad very difficult to use. As others I read reviews like the above praising the unit for its silky-smooth trackpad or it's "second skin" attributes. Now those words are as far from describing how the trackpad actually feels like. It's not silky, it's not smooth, it certainly  doesn't feel like a second skin, it really doesn't feel or look like glass (although there might be a glass layer in it) and it's certainly not the best trackpad ever seen on a PC. I've used an excessive am... Read more

Answer:Absolutely terrible trackpad on X1 Carbon

I've asked Jerry over at notebookreview about his opinion on this. He wrote the review so he might be able to confirm that the trackpad was indeed later revised. It would be interesting if he had tried the new one too and hear if he thinks as highly about it as the original trackpad.

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For a lefty, I am able to change the mouse to left-handed. However, I would like the buttons on the mousepad to be right-handed. My other Lenovo Ideapad 710s has this feature meaning even my "external" mouse is for left-handed, the trackpad buttons are for the regular right-handed. Hope you guys will add this feature to the new trackpad software.

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I have a weird issue with one of my 4th gen X1 Carbons, model 20FC-S2S600 ... Whenever I rest my palm on the palmrest to type, the mouse moves unexpectedly. It usually gravitates toward the bottom left side of the screen. I am well aware that the trackpad might inadvertantly get touched while typing, however, nothing is touching the trackpad when this happens. I was able to reproduce the issue my taking my index finger and pressing down firmly on the right side of the palmrest between the fingerprint reader and trackpad. My finger was near the touchpad but absolutely not touching it. To reiterate, this is not an issue of inadvertetly touching the trackpad while typing. The mouse moves when pressure is applied to the right side of the palmrest between the trackpad and fingerprint reader. Has anyone else expreienced this issue?

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Hiduring browsing or text scrolling using trackpoint and middle mouse button my X1 Carbon 3 starts to scroll the page and in about half of it jumps to next screen just like "PgDn" has been pressed instead of it, and the again scrolls few lines and jumps...I have searched thru system setup - Synaptics options and did not found any switch...Any suggestions how to force system to smootch continuous scroll?Grzegorz

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Bought a new x360 yesterday afternoon.  $950.  Twice now on startup before the password screen where the date and time is displayed the screen acted erratically, jumping up and down for several seconds before the password screen showed.  When it does this the trackpad doesnt work at all after startup and everything keeps popping up like there is something clicking everything on my computer.  My hands arent anywhere near the trackpad and everything keeps popping up.  I hate to spend hundreds of hours getting all my data and programs transferred from my old HP just to have to return this.  Not sure what to do, thinking of returning it.

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Received my new X1 Carbon 2014 this week. After only two minutes of use, the trackpad and toucphpad stopped working. I hade to use an external mouse, and even after all driver updates it still didn`t work. If I restart the machine, sometimes the track-touchpad will work, but suddenly it freezes up again (after only minutes of use), and I will have to restart to fix the problem. Have used it for 5 hrs now, and how probably restarted about 30-40 times.  Anyone know what is causing this problem and/or how I can fix it?     //alex

Answer:X1 Carbon touchpad and trackpad stops working.

does the same problem manifest itself in the BIOS menu?have you tried doing all the updates through ThinkVantage System Update.

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For a few weeks now (it might be since I updated to 8.1 but I'm not positive) I've been noticing that for about 2 seconds after I finish typing on the keyboard, the clicking function of the buttons above and below my trackpad are disabled. If I connect a mouse this issue goes away. I haven't been able to find a driver to fix this issue, and it's getting rather annoying. Thanks! I do have that PalmCheck thing or whatever it's called turned off

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Hello,I love my X1 Carbon 4Gen 20FB (using Windows 7). Except the Trackpad. I had may Thinkpads before and external Keyboards like P/N 02R0406.All had very sensible Trackpads one can work with with a very light push.This one is very hard to use, very unsensible. On top, the Synaptics driver does not allow to adjust the sensibility or speed in the Mouse Properties (V 19.0.17.115). I tried the Workarounf from 'Alexander C' - but then precision gets worse. Is this a driver bug or a hardware issue? Will it be fixed? DON_

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Hi, I have an issue where my Lenovo X1 Carbon 3rd Gen 20BS has an issue with trackpad and touchpad that have stopped functioning completely after 3 months of usage.  I've contact support and the technician recommend me the part replacement so Lenovo send me the new keyboard and i was able to do the keyboard replacement myself into the machine.. However, only touchpad is now working. Trackpad stil not working. I've tried downloading the latest ultranav driver from lenovo website and latest driver from Synaptics to replace my existing one, none have work.. I've tried uninstall the synaptics pointing device as well as Synaptics SMBUS driver and restart, problem still there.  I've upgrade BIOS to the latest version, still not working. Disable and Re-enabled both Trackpad and Touchpad in BIOS, still not working. I'm super upset right now. Any suggestion?

Answer:Lenovo X1 Carbon 3rd Gen Trackpad stop working

Hi sarachaib0680, Sorry to hear about your trouble.
 
Why not have Lenovo fix it under warranty? My experience with depot repair in the USA is good - usually 3 days if the part is in stock. You can remove the SSD before sending.
 
Otherwise if the TrackPoint is not working, look for a connector cable which is not properly seated.
 
Hope this helps!

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Folks - I know the trackpad issues with the X1 Carbon have been discussed to death, but I'm encountering an odd issue with the latest drivers: I'm primarily a trackpoint user. With my right index finger resting on the trackpoint, my right thumb tends to rest lightly on the trackpad. When I do a left click - physically moving the trackpad down to make an actual click, not just a tap - it gets registered as a right click. This is very annoying. I've noticed that even if you have a very light touch anywhere on the trackpad, either the left click never registers, or it gets confused with a right click. I've tried disabling tapping altogether in the settings, but this has no effect.Would be grateful for advice from the community - anyone else experiencing this? I'd imagine that trackpad users would encouter this all the time - are there settings that help? Or is my trackpad just broken?    

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HI All I am in need of help please i have a X1 Carbon that was Recently purchased for a user at our office. But as you can tell from the subject of this topic the touchpad and trackpad stops working working after a few minutes of working on the machine.  I used Lenovo System Update to update all the drivers to the latest version and this was not successfull, I then tried a reinstall  of windows and the manually downloaded the driver from lenovo website and installed it but still no luck. I have checked and they are not disabled in the Bios and they are not and the Bios is on the latest version I have also tried to let it run on the windows driver that downloads from windows but also it stops working. from what it looks like the trackpoint and touchpad disable cause when i go into the mouse properties the option to enable them both is greyed out i then log on as the local admin to see if it is a permission thing but it is also greyed out. This happens regardless if the machine is on battery or plugged inThis user travels  alot and needs them both to be working.  I came across the below forum but i dont see much of a response from lenovo.https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-touchpad-and-trackpad-stops-working... 

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I think I found a new one... While testing an X1C, I've had users report, and witnessed myself, a strange issue. Documents will randomly zoom in/out, the user can be not touching anything, and whatever the active window is will start zooming (if capable). After thinking about it for a bit, I disabled the Pinch-to-Zoom touchpad feature through the UltraNav settings. This stopped the random zooms. Next began random rotations (another gesture feature of the X1C's touchpad). All this occured while the laptop lid was closed and the user was using external monitors, and mouse and keyboard. The exact setup is:X1 CarbonLenovo USB 3.0 Dock2 Monitors connected to dock via DVI1 Monitor connected to dock via USB using an EVGA UV+ 39 adapter This issue has occurred twice now, with two different X1C's, only for users who are using the 3 monitor setup outlined above. I believe it to be a conflict between the EVGA Display Link driver and the UltraNav driver. How that exactly works out, I don't know. But when those 2 factors are thrown into the setup the touchpads gesture features gain a mind of their own. I just updated the UltraNav driver from 16.2.9.7 to 16.2.9.9. The EVGA device is running the 8.1 Preview driver.  We will see if that nets any results. I know I have the option of eliminating the EVGA device and instead using the mini Displayport to VGA adapater, however I'd like to cut down the amount of external devices the user has to plug in ... Read more

Answer:X1 Carbon - Trackpad randomly zooms/rotates

Driver update did not resolve issue. Currently the only work around I have found is to disable trackpad gestures all together (if you just disable pinch to zoom it starts randomly doing a different gesture). Going to contact Lenovo directly and hopefully find a different solution, or at least make them aware of the issue.

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Hello all, I was so happy when my new ThinkPad X250 Touch (i7-5600U, 512GB SSD, ...) arrived today. During installation and configuration I noticed that something is not right with my Trackpad - it stops responding sporadically. For example during software installation I had to left click the "Next" button several times until it finally recognized the click. To further examine the issue I performed several tests and found that both the left and the right mouse button function of the Trackpad sometimes simply does not work / register the click. Both tapping and clicking the Trackpad is showing the symptoms. When performing continuous clicking, the problem appears by average every 30 seconds. The length, the clicks are not registered, varies from a single unregistered click to several seconds not registering any clicks. The Trackpoint keys seem to work fine, however. I upgraded BIOS from 1.05 to 1.06, performed all available updates and verified that my Synaptics Thinkpad Ultranav driver was up to date (18.1.27.14). I even read the user manual to confirm I am using the Trackpad correctly :-) Does anyone have a clue what might be the culprit or how I can find out if it is a hardware or software issue?Am I an isolated case or are there other reports about this (haven't found any so far)?Has Lenovo over-engineered the X250 Trackpad with gazillions of touch gestures that the basic core feature (clicking) is now highly error-prone? Thanks in advance,&nb... Read more

Answer:Brand new X250 - Major Trackpad Problem

Technician was here today to fix the problem. He told us we're not the only ones with this issue. He was also surprised that Lenovo only provided him a cable that he should swap.Unsurprisingly the error was not fixed after he exchanged the cable. He will be back in a few days to exchange the Trackpad. But he already mentioned he's not really sure it will help and suspected a Mainboard fault. Not a happy customer, not at all! 

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Hi Everyone,

I've bought a new Lenovo ThinkPad T440s laptop, which I am generally very happy with, except for two issues.
1. As I was upgrading from Win8 to Win8.1 and installing software, out of curiosity I ran sfc /scannow and it can back as corrupt and not able to repair (I then repeated three times with restarts, still no joy). I sent it back to be looked at, Lenovo returned it stating that it now passed all tests. However, when I run sfc / scannow, it still brings up the same result.

Having said that, it appears to run just fine, except for:
2. When it comes out of stand-by, the track-pad pointer freezes. I then have to use the Tab key to navigate to the Reboot thingy on the Start page. I have discovered that if I use the power button to put the laptop into sleep mode again and leave it for 10 minutes, when it comes out again, I can then use the trackpad as normal. (Hibernate is disabled, I put it to sleep and re-awaken by pressing the Power button)

Before I return it to Lenovo I would like to better understand what is going on here. The second point is probably a driver issue, the first point is more concerning.

Many thanks for any and all pointers, Chig.

Answer:sfc cannot repair & trackpad freezes - brand new ThinkPad

Please perform another sfc/scannow command in admin command prompt, reboot and try it again.
After you have rebooted and tried it again, please upload the cbs.log file found in C:\Windows\Logs\CBS (where C is the letter of the windows partition, if you use another letter please use that letter)

If the cbs.log file is too large, please use a 3rd party uploader.

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I received a brand new X1 today.  After using trackpad for about 5 minutes it stops responding completely.  I have latest drivers installed: SGS Version: SGS 12.0Synaptics ClickPad V1.4 on SMB PortDriver Version: 18.0.7.103FW Version: 1.4Interface: SMB I already tried reinstalling and problem remains.  I have noticed that the problem seems to trigger exactly when holding trackpad and trying to drag. I have seen several of the threads regarding this problem and all end up in updating drivers.  I have latest drivers and still see issue.  Can anyone help any further with this please?

Answer:XI Carbon (20A8) trackpad with latest drivers not working

I just verified that the trackpad dies every single time I click (press down on it). As long as I don't do that it works fine....

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