Computer Support Forum

Lenovo X230 - Broken e in Lenovo logo

Question: Lenovo X230 - Broken e in Lenovo logo

Hi,I have a 3 month old X230, which is little used as a laptop, more like a home computer (on docking).
Basically I'm really trying to be careful, so I'm very angry when this happened.

Link to picture

Is there any mail address where I can send a complaint on build quality?

Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

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Preferred Solution: Lenovo X230 - Broken e in Lenovo logo

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Answer: Lenovo X230 - Broken e in Lenovo logo

Hi Fantac, welcome to the forum,

have you called service? They should easily be able to solve this for you, the number you need to call is;

0800-0426 or +385 1 6110095 (calls outside Croatia)

Please let us know how you get on.

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I have a ThinkPad X230 that came with Lenovo's Windows 8 Pro 64-bit pre-installed. This machine for the most part would not work one day in a row without barfing and throwing up. I got a new Lenovo 500 Gb Hard Drive for it and Lenovo Recovery DVD's for it. I installed Windows 8 from Recovery DVD's, updgraded all drivers, patched Windows, and installed Windows 8.1. Now this newly installed machine for the most part will not work one day in a row without barfing and throwing up. In both cases above, the crashes ("stoppped working") occurred *before* I installed any software. The problems have NOTHING to do with my commercial software installed on this machine. November 11 I got a hardware error where the display quit, came back, registered a hardware error on the screen and left this message in Reliabilty Monitor:  Description  A problem with your hardware caused Windows to stop working correctly. November 13 (yesteday) Lenovo Settings installed itself automatically without asking me.Novmeber 14 (today)  Plugin C:\Program Files\Lenovo\SystemAgent\PluginCommunication.exe failed, the Camera failed and Windows Explorer failed while the plugin was failing. I shut down, restarted and reinstalled the Camera driver (was, is the newest) and the Camera started working. The camera hardware did not fail, Lenovo settings failed. Either my machine is broken  OR your software does not work. Either give me an RMA to return the m... Read more

Answer:Lenovo software is broken OR my X230 is broken

JDhurst,
 
Welcome back to the forum!  I appreciate your "open letter" here, but have to admit I am a bit puzzled given your long history with ThinkPads and knowledge of our channels and operations.  
 
Have you contacted Lenovo support to have the system serviced?   You have noted all of your good faith efforts to resolve this yourself, and I know that you have a lot of technical skill from your time here in past and your long tenure at forum.thinkpads.com.   I'm just not clear if you have engaged our primary support & service channels to try to get these problems addressed?
 
If not, please give support a call and let's see if we can idenfy the hardware issues and take care of it through service.
 
If you have already gone through support and have a service history that you haven't shared here, then please send me a PM with your current contact information, the system model and serial number and any service case numbers you have and I'll help you with an escalation.
 
Great to hear from you again!
 
Best regards,
 
Mark
 
 

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Hi All, I bought a new Lenovo Z510 59398016 on last Monday. I am facing the problem with the boot process.When I press the "Power Button", the system screen is turning on but, it freezes at LENOVO Logo. I have to start it with NOVO button->Normal Start up or I have to press Ctrl+Alt+Del at the time of LENOVO Logo to get start it... I already tried the Recovery Process and Resetting the PC From Trouble Shooting Menu.  Please help me , I want to see my laptop in Normal Situation. Please help me...

Answer:Start Up Problem(Hanges at Lenovo Logo) with Lenovo IdeaPad Z510 59398016

Hi Murali,
 
Welcome to Lenovo Community!
 
I?m sorry to hear that the computer is not booting to windows normally. I suggest you to reset the BIOS to its defaults and let me know if the issue persists.
 
Hope to hear back soon
 
Best Regards

Shiva Kumar






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Recently i bought a Lenovo y500 laptop with 12 ram and 16gigs of SSD. It came with Windows 8 by deffault and what i wanted was to install Linux Ubuntu 12.04 alognside with the Windows 8. It didn't work out, because i could only log into linux. When i tried to log in in Widonws it said: "unknown command drivemap      invalid EFI file path, so i used the one key recovery.It loaded Windows but i noticed 2 things:1st. After loading the Lenovo logo the screen turns black without the cursor on it and stays that way for about 17-25 sec. That means that from 20 sec boot time now it is 40+.How could i fix that one?2nd. After creating the backup i divided the 1tb disk into smaller discs and after the rocovery they were the way i left them with all the games and media on them. I thought that the one key recovery would undo the partiton i have made.The 2nd one isnt bugging me out so much but the 20 secs extra boot time do. The changes i have made in bios are disabling secure boot and switching boot mode from UEFI to legacy. After that i switched secure boot to enabled and the boot mode to UEFI as it was in the beginning. 

Answer:Lenovo y500 black screen after the lenovo logo slows down boot time

hi psskobraa,
 
Welcome to the Lenovo Forums.
 
Regarding your questions:
1. The additional 17-25sec boot time is probably caused by the UEFI Firmware / UEFI boot loader (see this flowchart) - this probably got modified when you installed Ubuntu. Can you try to boot back into the BIOS, press F9 to load default settings then press F10 to save It settings. If this doesn't work, is the boot time the same when Disabling Secure Boot and UEFI set to Disabled/Legacy first?
 
2. OneKey Recovery usually reimage the OS partition only (i.e. C:\) and will not affect any other partitions (i.e. D:\)
 
 
Best regards,
neokenchi

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Hello this is my first post and I hope someone could lend me a hand. I have a Lenovo B series laptop, more specifically a B570. I've had it for over a year and a half now and it was working fine until I started to see some problems. My first encounter was sartup issues. The machine normally laggs whenever Windows boots up to the user screen. I checked for that and the problem was variface login and the fingerprint reader. Seems like they both caused a delay with the boot. Anyways I got pass that by not shutting down but hibernating.  A few months back I decided then to shut down my machine and that was my mistake. It started up and then lagged, I normally corrected this by jus holding the power botton and starting it up till it works. That worked for a while till that moment. I realized when I powered it down, it refused to pass the Lenovo boot screen and whenever I select F2/F8 all I get is "please wait..." and that lasts for hours. I tried replacing the harddrive, formatting it externally NOTHING. I tried troubleshooting such as RAM replacement n all but still no luck. Even removed the RAM and didnt even get a beep or nothing. Lights are on also. I even resored to CMOS battery pull and NOTHING seems to work. I also noticed that when this happens the processor fan stops spinning also. I really need to solve this issue due to me going to university and all.  Please Help! Thanks.












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Answer:URGENT HELP! LENOVO B570 wont pass Lenovo Boot Logo.

hi Netflame,
 
Welcome to the Lenovo Community.
 
Can you try the following:
1, Remove the AC adapter and Battery then press & hold the power button for 30secs (this drains the power off the unit).
2. Reseat the CPU (see page 62 of the hardware maintenance manual)
3. After reseating CPU (if applicable, re=apply a thermal compound) and reconnect the following:
 
a. Fan and Heatsink Assembly
b. Systemboard Assembly
c. Memory Module
d. Keyboard Bezel
 
4. If applicable, use an external USB keyboard to boot into the BIOS, otherwise, reconnect also the Keyboard and try to boot into the BIOS by pressing or holding down F2. You could also try to press F12 to enter BIOS setup.
 
If you get into the BIOS,  press F9 to set BIOS to default and press F10 to save and exit BIOS. After exiting, power off the computer and reconnect the remaining peripherals.
 
If the above procedure doesn't work, you probably have a bad CPU, bad GPU, or a bad motherboard and you need to call lenovo or a local repair store to have it serviced.
 
Caution:
The CPU is extremely sensitive. When you service the CPU, avoid any kind of rough handling.
 
Edit: added maintenance manual link
 
 
Hope this helps.

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Hello, My Lenovo yoga 3 pro 1370 is barly 5 months old, this morning when i tried to switch it on. it is stuck at the lennovo screen.I treid accssing the BIOS screen but even if the press the button it still wont go past the lenovo logo screen.Please help  Thank you,Shyam Jampala

























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when i turn on my laptop it takes almost 6-7 sec to show lenovo logo...why is that delay???i have never seen that in any desktop or laptop...after pressing power button the screen remains black for 6-7 sec  and then i get lenovo logo... actually that is when the laptop starts...so whats the solution for this problem or its just lenovo special.... 

Answer:lenovo 3000 G530 Takes Too much time to show lenovo logo

nobody has this problem???

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My laptop used to work perfectly for the past 1 year and so and when i started it today i found out it couldn't boot. Please help.

Answer:Lenovo e49 3464 won't boot after the lenovo logo in black background keeps popping up

 
Welcome to the forum!
 
Could you tell us a bit more about the history of events that led up to your problem today?   What Operating system do you have installed on the system?
 
When was the last time it was working properly, yesterday?   Did you shut it down, or hibernate or sleep?
 
If you restart now, can you get into BIOS?  If you go into BIOS, can you see your hard disk recognized?
 
If you try to restart and press F12, can you get a boot device list?  If so, is your hard disk recognized?
 
Do you have any disks in the optical drive?
 
If you check the USB ports, are any of them broken with pins bent touching each other?
 
 
 

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Hello everyone, I have a problem with my Lenovo G500s  1.1 years (1 year & 1 month). It worked perfectly until last month. It started to freeze. I restarted the computer (btw I was using licenced win8 back then) and then the lenovo logo showed up and it stuck there. I was waiting for about 10 minutes, but nothing happened. I turned it off manually, and then turned it on,it was still frozen. after some trial of startup,  it worked normally. After 2 days it happened again. I thought it was the system, so I deleted the windows8 and installed windows8.1 licensed, it worked for a month and then again (last night) it just freezes at startup (lenovo logo shows up). Till now its frozen. I restarted it several times, it didnt work. I also pulled out battery & started on AC power which didnt work too. Obviously, i dont have warranty. Does anyone knows what could be the possible problem? I dont Know what to do. plz help...Thanks in advance!  













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Answer:Lenovo G500s hung at startup (lenovo logo shows up and then it hangs) & cant acess BIOS

Hi AIS,
 
Welcome to Lenovo forums
 
As I understood that you are facing the issue with the laptop hanging at the Lenovo logo.
 
As this is the issue with the hard drive, i would like to suggest you to remove the HDD if possible and try to boot the system to the BIOS.
 
Hope this helps! Do post us back for further queries.
 
Best regards,    
 
Ashwin.S





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I've never had an easy use with this PC eversince I purchased it. It first rejected Windows 7 to be installed due to BIOS incompatibility which I had been warned before. I flashed the new BIOS version shared across the forum that worked for some people, it worked for me too. Then just yesterday when I turned it on, it went into Lenovo logo for few seconds then restarted. It kept repeating the boot loop before I ran the power down to shut it completely. Already ran a system diagnose but found nothing. This already occurred before when I had to perform a windows fresh reinstallation for a constant fix, it runs normally for couple of weeks till yesterday when the problem came back. Any ideas on what to do in this situation ?

Answer:Lenovo H500s stuck at Lenovo logo boot loop

Hi Warnbroom,
                           
Welcome to Lenovo Community!
                                                     
As per the query we understood that you are facing issue with system stuck at Lenovo logo in your Lenovo H500s laptop.
 
Try to remove the hard drive(HDD) and check for the issue if the system is able to boot to BIOS.
 
Hope this helps. Do post back if issue persists!
        
Best regards,   
      
Ashwin.S





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bought this laptop at around march 2014, perfectly fine, problem started about a week or 2 ago, when i press the power button it booted up to the lenovo screen and stucked there. the only 2 ways that i can boot it normally is by: 1. when its off, press onekey recovery and select normal startup2. when its off, keep holding the power button until it boots to the lenovo logo screen and release the power button after it shuts down from the lenovo logo screen, then press the power button. that way it will boot normally any possible explaination and solution? thanks

Answer:Lenovo ideapad 510 start up and stucks on lenovo logo screen

Hi  Edgarlee,
                                              
Welcome to Lenovo Community!        
                                                                    
As per the query we understood that you are facing issue with system stuck at Lenovo logo.
 
As per your query, please disconnect all the external devices and try to power on the system, try to boot to BIOS and check for the issue.
 
If you are able to boot to BIOS, try to load the BIOS default setting and check for the issue.
 
If you are not able to boot to BIOS then please perform a power drain by disconnecting all the external devices connected to the system, also remove the battery and shutdown the machine and press and hold the power button for 30 seconds and now connect adapter and battery and try to power on the system and check for the issue.
 
Hope this helps! Do post us back for further q... Read more

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Hi,My lenovo thinkpad e460 is stuck or Hang at Lenovo logo screen. Unable to go in BIOS or no keystroke is working. It is just still stucked.What should I do?

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I have a Lenovo 3000 N100 laptop for the past two years.Apart from the famous battery issue with this laptop, I have not had any problems with this unit. Since yesterday, I am getting a black screen after logon to Windows XP.Yesterday, I was able to log on and then the laptop will go black after a minute or two after log on. Today, it has gotten worse, as soon as the Windows XP logo comes on, the screen goes black after a fewseconds. I also noticed that the Lenovo Icon displayed during Power On is also Teal in Color. I tried booting the laptop in Safe mode and the problem still remains.I tried booting the laptop using Windows XP CD and try to repair the Windows XP installation using R optionand still the screen goes black.  Please advice if this is a hardware or software or virus issue.

Answer:Lenovo 3000 N100 - Teal Color Lenovo Icon at Power Up then Windows XP logo then Black Screen

Hi there.  I have the same problem.  My screen is black all the time now with odd spurts of light occuring just after loading. My laptop is sadly out of guarantee so I cannot get any telephone help from IBM, however the chap I spoke to did hint that it was a problem with the LCD cable. Then I phoned my local PC repair man and he said it sounds like the bulb, because I can still faintly see the outline of whats on the screen through the "blackness". So.  Not sure! Have you come to any resolution yet?  Meantime I have my laptop pluggged into an external monitor until I get it fixed.  Susan

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I have a Lenovo laptop. I changed the BIOS settings. The startup screen is black. It is a Lenovo logo is not displayed. And do not enter the BIOS settings Please help?

Answer:Lenovo g500 black screen (not sho lenovo logo)

Heeeeeeelllllllp

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laptop starts and lenovo logo comes then some part of black screen blurry, centre square goes blur like screen damage, but after user login no single spot on complete screen.  Running windows 8.1 and no upgration perfrom.













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Answer:Lenovo g5070 blur screen only after lenovo logo

Hi Abdul,
 
Welcome to Lenovo Forums.
 
When using Windows 8.1 on a computer with a display featuring a high number of dots per inch (high-DPI), some desktop applications may appear somewhat blurry as compared to other applications on the screen.
 
In order to provide an optimal experience on high-DPI displays, desktop applications need to detect the DPI of the display which is in use, and scale their graphical elements, text, and screen layout appropriately. Some applications do not implement this; thus they may not look as sharp.
 
 
If there is not an updated DPI-aware version of the application available, you may be able to alter the appearance of the application by using one of the following methods. Note that this may result in less desirable results, depending on the application.
 

Disable DPI virtualization for the application.To do this, right-click the application?s shortcut and then click Properties. On the Compatibility tab, select "Disable Display Scaling on High DPI Settings", and then click OK. This will cause the text in the application to appear clearer, but if the application does not properly handle high DPI settings, it may have adverse side effects such as truncated text or incorrectly sized graphical elements.

 

Lower the overall Windows DPI setting.To do this, open the desktop Display control panel (or search for "dpi-scaling" from the Start Screen) and adjust the slider under "Change... Read more

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Hello I yust got my lenovo G50-30 and wanted to install win 7 on it. after the first BsoD I went to bios and changed the AHCI to legacy mode. Got the same BsoD.  After that I changed the Os mode from win 8 to win 7 ... loaded the factory default settings and putted from AHCI to legacy mode again. After that the laptop turns on, but it stucks at lenovo logo. I cant access the bios anymore to make any other changes. If I insert a win7 instalation disc, it start to spin but with no sucess. also cant acess the boot options anymore. Any help greatly apreciated

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My lenovo 3000 N200 is quite old now and I've been running it quite nicely. It had win XP pre-installed and i got Win7 installed on it. Last night, i was downloadin some application from iTunes when i forgot to switch on its power button and its battery died out. This morning when I started it again, it got stuck at the Lenovo logo screen. Plz help. Its very close to my heart and whole of my collection of books and movies and photos is stored on it. Plz help













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Answer:Lenovo 3000 N200 stuck at Lenovo logo

Welcome to the Lenovo Community !
 
Try clearing the CMOS.  That procedure can be useful in correcting some boot up problems.  To clear the CMOS, do this.....
 
1. Unplug the charger / adapter. 2. Remove the battery. 3. Press and hold the Power Button for 15 seconds. 4. Re-install the battery, plug in the charger / adapter if needed and power up the system to see if the problem was resolved.

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Hello,  I have lenovo g 500 (laptop) and everything was fine until today when start my laptop i see black screen with lenovo logo (white color) link: imgur.com/tzWMuwII have tired to remove the battery with/without power cord but still same.  Lenovo G500Model name: 20236 Thanks for help! 













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Answer:Lenovo G500 black screen (lenovo logo)

could you please press f2 to start-up your computer for bios.then set the default settings, save/exit and restart if it helps.

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The laptop just won't go past the Lenovo logo and stays there for hours. I've tried everything such as holding F2 and messing around with everything there, holding F12 and booting from everything there, using the OneKey Recovery and tried the Sytem Recovery, which gets past the logo but ends as a black screen. It won't start up no matter what I do. I'm hoping someone with a wider knowledge than I could helpme out with this problem. Story is that it began to get very slow after a System Restore (the Disk was constantly at 100%), so I decided to restore it back to before I restored it and I waited 3 hours at the screen where it said it was storing some stuff and registering things. I looked up what to do and one solution was to shut it down and try again. I did that and now it won't start up. Please help solve this.

Answer:Lenovo Z710 won't boot past the Lenovo logo

Joiviel wrote:The laptop just won't go past the Lenovo logo and stays there for hours. I've tried everything such as holding F2 and messing around with everything there, holding F12 and booting from everything there, using the OneKey Recovery and tried the Sytem Recovery, which gets past the logo but ends as a black screen. It won't start up no matter what I do. I'm hoping someone with a wider knowledge than I could helpme out with this problem. Story is that it began to get very slow after a System Restore (the Disk was constantly at 100%), so I decided to restore it back to before I restored it and I waited 3 hours at the screen where it said it was storing some stuff and registering things. I looked up what to do and one solution was to shut it down and try again. I did that and now it won't start up. Please help solve this.I'm just curiuos on how you go about doing the One Key recovery. Can you elaborate in detail?

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Hi, my just over a year old laptop will not load. I recently upgraded from Windows 8.1 to Windows 10 and ever since I did i've been having "blue screens of death" errors. There were a couple, but most of the time it was a "watchdog" error that would happen instead of the usual booting up of Windows after being off for a while it would just come up with an message saying it was recovering from an error and then eventually it would load windows and everything would be fine.  But no more. Just got back from being gone for the weekend and the computer no longer loads anything but the Lenovo splash logo. Any ideas on what might be causing this? Is my hard drive or ram fried? Any thing I can do? (I've tried pressing F2, Fn and any other key combinations I can think of. I've been looking online for answers and have yet to find someone with the same issue. Other people seem to be at least able to get into the BIOS, but I can't seem to do that, either.) Thanks in advance!













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Answer:Lenovo Y410P only loads "Lenovo" logo, won't boot up!

Better go back to Win 8.1 with your backup image then. The drive isn't bootable or trashed info and cannot continue further. Impossible to trouble shoot from what you've indicated anyway.





T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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I use Lenovo 3000 G530 4446. When I update this file(0CCN52WW(X32).exe) for BIOS, I turn my laptop on again very long. Then, I find in lenovo support this file (6get18ww.exe) and update BIOS version. After update finished, I can't use Lenovo Care button when the Lenovo logo come up. But, I can use it when Windows Vista finishes start up. I need a old BIOS version file (1.0) or a way for repair it (i can use it when the Lenovo logo come up). Thanks!!!!!Note: My English is weak because I live in VietNam. A lot of words can wrong.Thanks! Thank everybody!

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Hi! We bought yesterday a Lenovo B50-30 type notebook. I want install Windows 8.1 on it, but during the setup I was not able to create partition. So I enter to BIOS settings with Fn+F2 If I remember well. In the BIOS I check the settings, then I change SATA settings from AHCI to Compatible then I save changes and exit from BIOS setup. After that notebook froze down when the Lenovo logo screen is up. I can't enter the BIOS setup and the notebook don't boot the operating system disk, I can only see the Lenovo logo. I tried to start the notebook with the one key recovery button, but it doesn't work, the screen doesn't appear when i can choose the BIOS setup menu, only the Lenovo logo appear, then the notebook doesn't do anything.  What should i do? Thanks for your helping. Sorry for the bad english I don't speak it well. 

Answer:Lenovo B50-30 Lenovo logo screen freeze

Hi Tomi17,
 
Welcome to Lenovo Community Forums!
Try this one first/
 

Remove the AC adapter and Battery.
Hold the Power Button down for 15 sec.
Connect only the AC adapter
Turn the computer ON and start tapping F2 this should boot you to BIOS.

 
Hope this helps
Cheers!
 





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hello sir, my brand new preinstall 4 months old lenovo laptop getting black screen after lenovo logo. Day before yesterday i treid to factory reset my lenovo laptop, after it almost completed and after loging with microsoft account i got an error that the account is already sign in and create local account. I create local account and when i put password. it struct on Welcome page. and when i try to force restart the laptop , now its getting some black page after lenovo logo. That black will be there for 20-30 minutes and then an error come and it goes to auto repair and then again it getting same problem, getting black screen after lenovo logo. Please sir, i need that laptop, for my work purpose. please give me some better solution , as soon as possible  Thank You,

Answer:Lenovo G50-30 : getting black screen after lenovo logo

Hi zoheb_syed , 
 
 
Welcome to the Community Forums. 
 
Doing factory reset would delete everything and repartitioned with new Windows on it just like out of the box . 
Lenovo splash screen is a good sign that power goes in the computer and the devices required for a working machine.
For as long as you back up your files , try doing the Lenovo Restore using the Novo key (no.2 page 9).
Just turn off the pc and use the Novo button to turn it on . Novo menu would give the System Recovery 
 
Soon as done , create a local account and proceed. 
If it goes to a black screen during the process , I recommend you call in tech support for repair.
Most likely there would be a problem with the GPU since rendering on Windows failed.
You can also check the display on any external monitor to see if the display would work externally to isolate LCD or cable issue .  
If the computer finish up with the restoration then run Lenovo diagnostics. 
 
Tech support can give you repair options or if BIOS update is neccessary . 
Best check on your warranty for the type of repair service you would expect (either sending to depot or Onsite repair)
Considering the turn around time of the repair , which I know that you need it on a daily basis for work  Try above step and let us see how it works.
 
Hope this helped you get things done on your issue.
 
 
Regards 

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I have been using this lenovo b570 laptop for a couple of years now and a couple of weeks ago the laptop started to freeze on the lenovo logo. it all started to happen when the blue screen appeared. I tried to get into safe mode but nothing seemed to allow it. I can only enter the Phoenix Secure core Tiano Setup and I set the settings to the default settings and it doesnt seem to do anything :'(I need desperate help please help me! I have no knowledge on computers so this is hard for me!!

Answer:My Lenovo B570 freezes on lenovo logo!!!

hi orange980426,
 
Welcome to the Forums.
 
Can you try these steps:
1. Remove all connected peripherals on the machine (e.g., Flashdrive, printers, etc.) then turn off the machine and remove the AC adapter and battery.
2. Hold down the power button for 30secs. When done, reinsert the battery and AC adapter then observe.
 
If same problem then there's likely a hardware component that's failing inside (e.g., HDD). Consider taking out the HDD and boot the machine and observe if it gets past the lenovo logo. If this works, put the HDD back in and observe.
 
B570 Hardware Maintenance Manual (see page 47-48 for HDD removal)
Video Disassembly Guide (see FRU removal and Replacement)
 
If the above steps doesn't work, you may need to contact lenovo or bring the machine to a local repair center for service.
 
Similar thread:
Startup stuck at Lenovo screen
 
Support phone list
 
 
Regards

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I had purchased Lenovo G580 around 2 year ago and now it has a serious problem.My laptop stucks on first screen displayed(black screen with lenovo logo).Not a single key works in that case except power key so i can't format/reinstall it.My laptop produce not much heat so I can definately say this is not due to heating problem.Please suggess....

Answer:Lenovo G580 stuck on Lenovo Logo

Dear Akashsahu
 
Welcome in lenovo community
 
Kindly follow the below steps :-
 
1- Shut down the machine 
2- Connect the charger 
3- Hold the power button down for 15 sec
 
Then check if the windows will load properly ot not and let me know so that we can educate you how to performe the recovery .
 
Thanks
Alaa





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Hey guys, first time here and I just want to inform you that I'm not a genius so please talk like you're talking to a 9years old kid..

So my problem is as the title says.. Well it started when I opened my laptop from sleep mode then it was hanging up and then it suddenly turned blue with sad face.. I didn't read the problem clearly but i remember it saying a problem about "kernel_????_????"..

I tried to hard reset my laptop cause it was taking so much time then it ended up stuck on the logo... Now I'm the one with the blue sad face...



Hope you guys can help me as soon as possible., thanks in advance..

Answer:lenovo flex 15 is stuck on lenovo logo

Right, you mentioned it turned blue with a sad face, that is a Blue Screen of Death (or proper term is Kernel bugcheck) which indicates something has gone wrong.
In order to help we'll need the .dmp files.
Follow these instructions:

http://www.techsupportforum.com/foru...ta-452654.html

Post back the correct files in your next reply, do note that it would be helpful if you uploaded them in another reply and not edit your first post as I won't get a notification via email you've edited the post.
It just helps me get back to you easier.

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Hey guys, first time here and I just want to inform you that I'm not a genius so please talk like you're talking to a 9years old kid..So my problem is as the title says.. Well it started when I opened my laptop from sleep mode then it was hanging up and then it suddenly turned blue with sad face.. I didn't read the problem clearly but i remember it saying a problem about "kernel_????_????"..I tried to hard reset my laptop cause it was taking so much time then it ended up stuck on the logo... Now I'm the one with the blue sad face...http://postimg.org/image/jk81q4bitHope you guys can help me as soon as possible., thanks in advance..
 
Moderator Note; fixed link

Answer:lenovo flex 15 is stuck on lenovo logo

Try to do a recovery and see if it helps. Press on the Novo button to start the Lenovo OneKey Recovery.More information available at Page 26 of the PDFhttp://download.lenovo.com/consumer/mobiles_pub/ideapad_flex14flex14dflex15flex15d_ug_english.pdfHope this helps =)

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My Lenovo aio PC from c20-30 series is stuck on Lenovo logo. I tried entering the bios but it asks for a password.

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My Lenovo aio PC from c20-30 series is stuck on Lenovo logo. I tried entering the bios but it asks for a password.
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

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Hi. My Lenovo B50-30 got stuck at the Lenovo logo screen. I cannot enter bios settings, also will not boot from anything.  It's like the bios is bricked. I have not been in bios settings in ages, also no one could have tampered with those settings. What should I do?

Answer:Lenovo B50-30 Lenovo logo screen

Hi Idalevan, Welcome to Lenovo Community!
As per the query we understood that you are facing issue with system hanging on Lenovo logo on your Lenovo B50-30. This kind of issue occurs when the system is not able to detect the HDD drive, If the system is under warranty please get it checked with our authorized service center. If you are willing to check with yourself then you can remove the HDD drive from the system and check if it is passing the Lenovo logo. For guidance on removing the HDD please check the user manual from the below link. http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/b40_b50_ug_en.pdf Hope this helps.
Best regards,
Hemanth Kumar





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Since you have to hunt around different Lenovo sites (and other sites) to find out about these softwares, I decided to make a post to get feedback from actual Yoga owners on how these programs interact, what they do, which ones are prerequisite, and which ones are unnecessary. Please don't take this as a blanket answer. This is just what I have found. It might be right - it might be wrong. I'm looking for others to post their experiences as well. Lenovo System Interface Foundation Driver - Necessary prerequisite (missing driver in device manager without it). It allows the Lenovo Utility and Lenovo Companion to work. Lenovo Yoga Mode Control - Necessary if you want to use your yoga to seemlessly change between all the different modes (laptop, tablet, tent, stand). This software is responsible for autorotating and putting Windows into tablet mode. Lenovo Utility - Recommended(?) This one I'm not too sure on. I remember that I was missing some function that I wanted but I can't remember what it was now. Maybe battery cycle count and health? Lenovo Companion - I don't have this one installed and don't think it's necessary but would like someone else to shed some light here.

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Hello everyone, I have a problem with my Lenovo G500s  (4months old). It worked perfectly until couple of days ago. It started to freeze, first my vmware virtual machine got frozen. I restarted the computer (btw I was using licenced win7 back then) and then the lenovo logo showed up and it stuck there. I was waiting for about 10 minutes, but nothing happened. I turned it off manually, and then turned it on, it worked normally. After 5 days it happened again. I have done a disk check, no problems were found. I thought it was the system, so I deleted the windows7 and installed Linux, it worked for a day and then again it just freezes at startup (lenovo logo shows up).  I have a 2 year warranty (1 year, 8 months remaining) but sometimes it works, and sometimes it just freezes at startup so I don't really know how to provide a problem description for the store where I bought it. Does anyone knows what could be the possible problem?Thanks in advance! Greetings, Borko!













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Answer:Lenovo G500s freezes at startup (lenovo logo shows up and then it freezes)

Hi Borko11, welcome to the forums , Well just to be sure on what can be the possible root cause to your issue, I wuld suggest you to pull out your hard drive and then plug in an Ubuntu Live USB and boot it from there, but seeing that your machine is just 4 months old I now so I would suggest you contact lenovo service support  





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Hi everybody i hope you are all doing great. Laptop Details:Lenovo Y50-70 Laptop (Lenovo) 203784720hq512ssd960m16gb ram I made a clean install to my lenovo laptop so I lost some essential applications that came with my laptop. I installed almost all the drivers and apps at lenovo driver support download page without problems but i could not find some of lenovo apps that came in my laptop when i bought it and I really need them. The only one available in the driver download page were Lenovo energy manger. The most importants for me that i need are lenovo onekey recovery app and lenovo updates. For onekey recovery I only need the app, not the files to restore the whole partition, because the recovery partition is intact, I did not format it. So I only need the app that opens it. Th apps I want to get back are:1. Lenovo Onekey Recovery app - The one I am more interested in.2. "Lenovo Updates' (lenovo updates is the name of the app) The scond one im am more interested in.3. Lenovo Settings4. Lenovo companion If someone can guide me to where to download each of them, it would be great. I would need for windows 8.1 64 bit or windows 10. Thank You, I hope you can help me.  

Answer:Where do I download Lenovo Y50 Onekey Recovery, Lenovo Settings. "Lenovo updates", Lenovo Companion?

Go to the Windows Store and do a search on "Lenovo."   You will find almost all the apps you need are available there.

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Recently my lenovo laptop  z50-70 start blocking on black screen before lenovo logo appears on start up with led light on. It lastes from 15 minutes to even 2 hours before lenovo lego appears and laptop starts and works smoothly with no problems.Now it is blocked on black screen and can t proceed to lenovo logo. I can t acces bios menu.I tried bios reset. no effect.I updated the bios to the last version. no effect.

Answer:Lenovo z50-70 stuck on black screen before Lenovo logo screen

Its a hardware problem of some description. A technician would need to assess it. If its not even getting close to the boot process.Call Lenovo Tech Support who may advise you on something.





T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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I have an Ideapad Y400, bought in December 2012, shipped with Windows 8. It recently malfunctioned after attempting to install Ubuntu as a secondary OS. It was very difficult to get Ubuntu installed because UEFI and Secure Boot were really trying to prevent it, but I finally got it installed and both operating systems worked for about 24 hours. Then, Ubuntu failed to start. Repeatedly. So I started Windows and it seemed like it was still working, except that occassionally when I tried to type, the keyboard would type a bunch of keys I hadn't hit and then stop responding for about 30 seconds. After that, it would work again for a little while.I ran OneKey Recovery to attempt to fix this, wiping my hard drive and reinstalling Windows 8 from scratch. Still didn't fix it. It actually glitched out once while I was still setting up my Windows profile, before it had even booted for the first time.So then I sent my laptop to Lenovo and, a week later, they sent it back with a new keyboard (despite me telling them that probably wasn't the problem). It worked for the next couple days, but as of today, it has started glitching again, a lot. I don't want to send my laptop to Lenovo again because I need it for the class I'm taking. Also, when they sent it back the first time they didn't even put it back together right. The back panel wasn't all the way in, and the panel underneath that was actually bent so that one of its tabs was sticking out the side of my laptop instead of being inside.... Read more

Answer:Ideapad Y400 keyboard broken after installing Ubuntu. Sent it in, Lenovo sent it back still broken.

Found a thread discussing this: http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Ideapad-Y400-keyboard-auto-typing-and-out-o... Turns out, Y400s have a defect. If you enable 'Always On USB' in the BIOS / UEFI menu, it messes up your keyboard. I turned this on when I was trying to get my computer to recognize a boot USB. I'm surprised Lenovo's tech support is not already aware of this. I talked to about a dozen Lenovo employees, including a supervisor and a representative from customer relations, and nobody suggested that it might relate to my BIOS settings.

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If you think this story is too long, please jump to the end for the executive summary. I bought a Thinkpad Yoga 15 a little over a year ago. I live in Belgium, but close to the Netherlands and Germany border. I bought my laptop in Germany as it was the only place in a 200 km radius that had the laptop on display. After slightly more than a year, the middle part of the power connector on the machine broke. Not because of a fall or something else, just daily use. The machine itself basically moves from the downstairs desk to the upstairs desk, so the only thing that happens that the power cord is removed and reinserted at its new station. This is covered under European Warranty Law, but as I had a 3YR NBD Warranty Extension, I expected this to be fixed without problems. I created a ticket through the (rather archaic) ticketinterface, and expected to be contacted the next day. However, it took 7 days for an IBM Global Services employee, to whom Lenovo apparently outsourced their technical support, to contact me. I was asked to provide some photographs of the problem and to e-mail them to the support person ? he neglected to provide an e-mail address. The ticket system does not support attachments. As a workaround, I uploaded the pictures to my Google Drive and put the link in the ticket tool. This was not seen by the support person, who had told me that a technician would stop by the next day. I made sure there was someone home, but no technician showed up. This was, it turned... Read more

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Question: New Lenovo X230

Hello, We are getting our new Lenovo X230 soon.   Unfortunately it has Windows 7 Home Edition.   If we have a DVD with Windows 7 professional, how hard would it be to upgrade? Should we reformat the whole drive?    Thanks!













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Answer:New Lenovo X230

You can do two things: 1. Go to Windows Anytime Upgrade and purchase the Pro feature. This is the easiest way to upgrade, but it costs a small amount to do this. 2. Try booting from the Windows 7 DVD and see if it will let you start it and install the upgrade. You will need the license key from the Windows 7 DVD to do this. ... JDH 

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HelloPlease help meI just plane to buy x230. Model 23243Q3Local shop tell me that this model have IPS but on some sites i see that 23243Q3 have TNHow o known what 230 has IPS and what TN Thanks

Answer:Lenovo x230. Ips or Tn. How to known?

Hi, Makc_by, and welcomex230 laptop with MTM 23243Q3 has TN panel:FRU 93P5669 - 12.5HD TN, Samsung LTN125AT01.Its possible substitutions, TN also:FRU 93P5671 - AUO B125XW01 V0FRU 93P5673 - LG LP125WH2-TLB1Do not trust the 3rd party stores in terms of laptop specifications.

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Running Gobi 4000 card, where do I find the Windows 8.1 64bit compatible vesion of the Lenovo GPS application? Is this build into Win 8.1? JIM

Answer:Lenovo GPS on X230 with Win 8.1?

I installed WIN7 drivers to and software for this - works fine (I have Win8.1). But Lenovo has not made software version for win8 or 8.1.





X230T / i5/ 240GB SSD/ 16GB RAM/ WIN8.1 PRO

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Hi All! I'm sorry to sound like a bit of a newb here, but i'm looking for a little bit of assistance with my x230 laptop.  I bought the laptop back in september with windows 7 professional.  A couple months later, I upgraded to windows 8 only to not really like it too much and decide for now I want to revert back to Windows 7.  Not knowing what my options were, I installed Windows 7 Ultimate back on the machine through an external cd drive, but now I'm missing about 100gb from my main drive, I ordered a 500gb 7200 rpm drive but now I only have about 350 GB available after the clean install.  I wasn't too sure how the recovery options on the x230 worked.  I see that next to my main C drive, there is another drive there located "Recovery" It has about 75% of the disk space being taken up but there is absolutely nothing within the actual drive when I actually click it.  It's probably too late, but is there any way to actually take my laptop back to the way it was when I first bought it? I only ask because it seems there's something on that recovery drive but I just can't figure out what it is.  I would appreciate any help at all, I'm sorry for sounding like such a newb with this stuff!

Answer:Lenovo x230 Recovery

Hi, Flyerfan16
 
If you are viewing your drives in Disk Management, how big is the Recovery partition? The partitions from Lenovo are normally between 7 GB and 10 GB when the machine ships. If the original partition is still on the drive, then you should be able to recover to the settings when the machine was first purchased. 
 
You can attempt recovery by starting the machine as normal and then pressing Enter repeatedly to interrupt startup. A menu should then appear, with an option available to recover your system. Press the associated key for this action and then follow the prompts. If all works well, you should be able to go back to the way it was. If you choose this option, make sure to back up all files that you wish to keep that are currently on the system.
 
Hope it helps,
Adam





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Dear all, I jsut got a x240 and really liked the QuickConnect app from Lenovo, which works great for my job (I can use my Android phone as a remote presenter, keyboard, etc.). I was wondering if I can install quick connect in my x230. I know that Lenovo says it's only for the x240, but since it connects via Bluetooth, I don't see why it wouldn't work with the X230. Doe anyone have any experience with this? Thank you. R.





X230x200T410X240TP Tablet 2

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I would wan to find out if I can install  mSATA SSD 128gb into the x230 and main harddrive as a storage?













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Answer:Lenovo Think Pad x230 and mSATA SSD

Hi, odessit
 
This should be possible. There is a slot for an mSATA drive in the X230, as shown here. Also shown in that link is that an mSATA is a user-replaceable part. After purchasing your SSD, then all you will need to do is install it per the instructions here (pp. 70) Also, you will likely need to download this firmware update after installing the drive. This will allow the BIOS to recognize the SSD if you plan to use it as the C: drive of the system. The update can be found here.
 
Hope it helps,
Adam





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Hello,Recently, I found out that Crucial has a 32GB DDR3 kit for laptops:Crucial says that it's not compatible with X230 because the X230 says that it supports up to 16GB of RAM. That was true when the X230 hit the streets, but not today.So, has anyone tried this combination?













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Answer:Lenovo X230 32GBRam

HiNo chance with original BIOS.

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Hello,So, first of all, I'm not english, so I'm sorry for the following mistakes.Let's start.1 year ago I've bought a lenovo x230 netbook with Windows 8, intel core i7 + 8 gb ram + SSD. [still using these specs]Okay. After 1 month of usage, the display started to have some problems. From the left to right, the 3/7 part of the display is changing in all the colors while using. It depends on what color is the page opened. If it's white, this part of the display is black with some "running" white lines, if it's blue - red and so on.No problem ; acording to the warranty, the display has been changed. It was ok.Since august 2014 I didn't use the laptop again. I started using it in April 2015. In may, the display started to have that problem again, but I've read on your forum that I need to put the display on 60Hz and on High performance mode to fix it, and that's what I did. At the beggining of June, the problem was back, and it is still on 60Hz and high performance mode.3 days ago, my laptop started to make another problem ; CHARGING.It doesn't want to charge.  If I just plug in, it stays with the battery on 0%, and it doesn't open because of the missing electricity, but I've realised something. If I move the end of the charger [near the part which get into that yellow circle where the end of the charger must be, hope you understand] higher than 10-15 CMs it DOES charge.But now it doesn't charge even if I put it in the position I've said before. [by the way, in the... Read more

Answer:Some Lenovo X230 problems

EDIT:If I plug it in while it is running, it automatically puts on sleep, wakes up, sleeps, wakes up....

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 Just did shut down on my lenovo x230. When restarting the PC by pressing the power button, he looks like he is restarting, then nothing happens. Hardware buttons not active, screen is black. Nothing I can do... PC doesn't react to anything. Was working fine before shut down. What is wrong??? What can I do? Help!    

Answer:lenovo x230 - Does not boot!!!

fre_madrid,1. unplug power cable and battery, press and hold the power button during 30 sec, plug the battery and cable again, try to boot laptop.2. OR if you are familiar with disassembling of keyboard and palmrest do it, then unplug connector of small yellow battery under palmrest (near FPR) during several minuts. Assemble the laptop and try to boot. If laptop will boot go to BIOS setup, press F9 and save default settings, set and save your settings.If that actions will not resolve the issue I'm afraid you have to contact with Lenovo support.

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Question: Lenovo X230 setup

Hi, everyone,A quick question. I have an x230 on the way and am looking to set up my workspace in a specific way. Here is what I want: an external monitor that will allow me to move the cursor from the laptop screen to the other monitor. So, in essence, a dual monitor set-up but with the laptop screen as one of the monitors. I would also like to be able to use a Bluetooth keyboard and mouse while in this set-up. Do I need the UltraSeries 3 dock, or something else?Thanks!Parker

Answer:Lenovo X230 setup

Hi, Parker
 
You should be able to accomplish this without a docking station. The X230 supports a dual independent display and has a VGA port and a Mini DisplayPort. So if you have a monitor with one of these connections and hook it up to your laptop, then it should work. You will need to make sure that you Extend the display and not Duplicate it. Duplicate will give you the same image on both screens. You can just use Win + P to set it appropriately. 
 
As for the Bluetooth keyboard and mouse, you should have no issues here either. Provided Bluetooth is turned on in the system and you have compatible Bluetooth peripherals, it should work like a charm once they've been paired.
 
Hope it helps,
Adam





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I recently purchased an X230 thinkpad.I am having some issues, specifically;a. the screen is a yellowy colour - this seems to only be at night, not during the day!b. the right click on the bottom of the touchpad does not work conistently - sometimes it acts like a left click instead of a right click - this is incovenient as i do a lot of editing work in WordI ran a Linux check and these issues did not occur - so I think it may be software related - I am using Windows 10 Pro.Does any one have suggestions?thanks

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Hi,I've bought used laptop X230. After the Windows 7 64-bit system instalation with the all drivers update I can't start the webcam. I can see it on the Device Manager. Even if I remove it from the DM it istlals the devvice again, but still the webcam doesn't work. I've also instal the latest webcam driver manualy with no effect. When I start Fn+F6 I can see only the voice settings. What could it be?













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Answer:Lenovo X230 non-working webcam

HiInstall Lenovo Communications Utility.

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My Lenovo x230 ThinkPad is having issues with the screen in which there are pink and green lines interspersed on the screen when I open the computer; these issues have not gone away for a few hours. Is there any way I can fix this without buying hardware or taking apart the computer? (NOTE: this has happened several times in the past and has gone away.)

Answer:Lenovo x230 Screen Problems

Can we see the photos of that problem? 





ThinkPad T61, T420, T440pMoto Z Play

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HelloI have one question.From what I read it is impossible to replace the processor in X230, and here is my question, would it be possible to replace the entire motherboard with the processor for a stronger one?I care about this because I'm looking for a mobile laptop.

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Hey everyone!I ordered a x230 a few weeks ago and i realized i need bluetooth! I know i can purchase a dongle for a few dollars but i rather keep my USB ports free.Anyone know where I can purchase a bluetooth card so i can install it myself? - Or is it advised not to do that.What do you think I should do?

Answer:Lenovo x230 missing bluetooth!

2 options come to my mind1) you can look for bluetooth expresscard (x220 has a slot, so I'm guessing x230 has it as well)2) you can put it in mini-PCIe slot (for the WWAN card or mSATA SSD), assuming it's empty now, ie. you purchased without WWAN

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My Lenovo x230 ThinkPad is having issues with the screen in which there are pink and green lines interspersed on the screen when I open the computer; these issues have not gone away for a few hours. Is there any way I can fix this without buying hardware or taking apart the computer? (NOTE: this has happened several times in the past and has gone away.)

Answer:Lenovo x230 Screen Problems

Can we see the photos of that problem? 





ThinkPad T61, T420, T440pMoto Z Play

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Hello.I have Lenovo ThinkPad x230After Windows 10 installation i have problems with: H5321 gw Mobile Broadband Network AdapterUSB\Vid_0bdb&Pid_1926&Cdc_0d&Mi_06USB\Vid_0bdb&Pid_1926&Cdc_0d&Ndis_630USB\Vid_0bdb&Pid_1926&Cdc_0dI have tried find drivers by my self, after i have tried Lenovo system update, does not helped.Maybe somebody can help my?Thanks.

Answer:Missing driver Lenovo x230

HiHere you arehttp://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x...

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i can not find the card wwan,but is detected my laptop: 













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Answer:h5321 on Lenovo x230, where is this card?

HiWhat do you mean "can't find", exactly? Where is that card placed? On the laptop systemboard, in the combo msata+wwan slot, under palmrest (almost under FPR).

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I have a Lenovo ThinkPad X230 (which I love dearly) and have a few question about ports and booting.  I would first like to verify that the port on the left side of the laptop directly above one of the USB ports is indeed an ExpressCard 54.  I have searched the web, but have yet to find a definite answer, and my user manual simply stated "ExpressCard."  Furthermore, I would like to know if it is possible to boot an operating system from said port using an ExpressCard 34 SSD (64GB).  I have the intention of installing openSUSE 12.3 to the potential SSD and be able to boot from it.  I greatly appreciate any help.  I  would post an image of said port, but I am being told the image file is much too large.













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Answer:Lenovo ThinkPad X230 Expresscard Help

Yes, this slot is indeed for the Expresscard and no, unfortunately you cannot boot from it.

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Hi Sirs/Madams, Good Day. I would like to seek for your humble assistance if ever you have any idea on how to fix the whole plate of the x230 keyboard. What happend was accidentally I spilt a huge amount of coffer in my unit. i immediately placed my laptop upside down to run any liquid in the keyboard, how ever after a couple of hours, i cannot use it any more. when I tried to swithed it off, and try to switch-on; no avail. Will there be any chance that i can still recover the whole keyboard? since i tried to use other keyboard (same model) and it worked. also the power button does not function anymore.  Thanks thanks

Answer:keyboard Fix lenovo thinkpad X230

Hi,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that you spilled coffee on your Lenovo ThinkPad X230 and afterwards, the keyboard stopped functioning.
 
Refer the hardware maintenance manual of X230 to understand how to perform installation and disassembly of hardware components.
 
Hope this helps!
Best regards,
Mithun.





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Dear lenovo, My lenovo x230 has just started to give wierd 'band' on the display I have a 12.5" Premium HD (1366x768) LED Backlit Display. The lenovo was bought in June 2013. I have attached the relevant pictures. I can tilt the screen to a few positions where the band does not appear, it begins to appear when I move the screen. Is it only a wire/connection issue or will I have to replace the entire LED panel ? http://s18.postimg.org/op9qexa09/IMG_20140720_190452.jpg Thank you ;-) DVartak 













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Answer:Lenovo X230 screen problems

Hi Dvartak,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing the issue with Lines on Display on ThinkPad X230.
 
As per the image which was provided, it seems that the issue might be with LCD connector or with LCD cable. Visit the nearby service center get it fixed.
 
Click here to open a link where you can select the country and get the exact contact support number of your region. I?m sure they will be a great help.
 
Hope this helps!
 
Best regards,
Hemanth Kumar





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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How to fix it? Been reading all the problem here but it didn't help me. It suddenly happen when I try to power on the Laptop. Been using it for 2 years this only happen now please help.

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Dear support, My Thinkpad X230 (NZD78MH 12.5", 3520M, 180GB, W7) recently started to frequently overheat. It happens during rather normal operation, such as browsing the internet or playing video on youtube. This causes the fan to run on maximum capacity and computer processes to slow down significantly.  As the image shows below, taken after playing a random youtube video, temperatures of ~103C are typical.  Should I have it serviced? Please help. Best regards, Matthias  

Answer:Lenovo X230 overheating problem

Hi,definitely, yes. Laptop should be serviced.Or disassemble it yourself and replace thermal compaund between CPU and heatsink.

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Realized I posted this in the wrong place and it really belongs here I decided to look around to make sure my computer was even able to run an external GPU and found I have hit a wall. I flashed my BIOS to the newest version (like 2.67 or something?) but my TOLUD is 3.5 GB (dfa00000). I thought the BIOS update was supposed to fix this? I only have 8GB of RAM so the 16GB problem shouldn't affect me either? Anyone know what might be wrong?When reading some forums I saw that people who updated their BIOS were able to fix their problem as long as they only had 8 gigs of ram, which is why im confused I still have DFA00000. Will it still work regaurdless of this? I thought the update was supposed to fix this.

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I've bought Lenovo X230 without the complete LCD screen and cover for the one.I've got a question: can I use the complete LCD screen from Lenovo X220 with the inverter, webcam and the rest of the cables for the one? 

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I've bought the Lenovo X230 with the broken battery (the PM showes 68% charging and no more, asks for the battery replacement). I've tried 3 different good-working batteries from X220 which were supposed to work on X230, but they don't. When starting the laptop with that battery, it stops with the information:" The battery installesd is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system. Press the ESC to continue".  And after pressing the ESC key, it starts to work, but the PM still writes that the battery is not correct and it doesn't charge. What could it be?

Answer:Lenovo x230 battery problem

Hi,x230 doesn't support the batteries of old 29 series (x220 did). Only hw protected batteries 44 series are being supported by x230 (and 19+ series, external).Batteries of 29 series can only be discharged in x230.Try to perform the original (x230's) battery reset using Lenovo power manager feature.

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i have upgraded  X230 harddrive and installed OS from Backup, my fingerprint did work fine after upgrade for 3 month after that fingerprint just started giving error  E7210005 (cannot enrolluser, cannot update passport, cannot find finger print sensor), but in the device mananger panel it show that it is workng properly, when i open biometrics in control panel it shows that my device is not availabe.(i have also allowed fingerprint port in the bios). i reinstalled windows, update finger print drivers and software (from lenovo and also tried the ones from original manufacture-Authen tech). i tried to change the group policy setting, and also created new user wit admin privillages and also enabled all the sevice settings. but the problem error remains the same, it has been a moth now trying to search for solution but still nothing has come up. wat worries me is that the device manger shows that the FP device is working properly 













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Answer:Lenovo X230 FingerPrint Error

If you re-installed Windows and this problem still happens, I'd say there's a strong possibility that your fingerprint sensor has failed and needs to be replaced.  Even if the device looks OK in Device Manager, this really doesn't mean much.  All it means is that Windows can talk to the USB device that hosts the fingerprint sensor, but the fingerprint sensor itself could still be malfunctioning.
 
Some things that can help confirm hardware problem:
1.  Shut the system off, does fingerprint green LED flash slowly?  If so it means that the sensor contains some fingerprint templates so lets try to clear them.
2.  Turn the system on and press F1 to enter BIOS setup
3.  Go to the Security menu and choose Fingerprint, then clear the fingerprint sensor.  You should see a message about success or failure.  Failure definitely means HW problem.
4.  If you see a message about success clearing the fingerprint sensor from BIOS, then shut the system off again.  The green LED should not be flashing anymore because you cleared the sensor in BIOS.  If the green LED still flashes, then it means HW problem because the fingerprint templates were not really cleared.
 
So try the above steps to try to confirm the HW problem, or just call service in your country and request help.

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I have a Lenovo x230 laptop with an i7 processor that starts the second time. This means that when you first turn on, there is a black screen. The restart must be forced and then normally turns on. I tried to use an external screen, tricks with disconnecting the battery and pressing the switch, CMOS battery, RAM memory replacement - nothing did not succeed. On this motherboard, the service replaced the BIOS chips due to failure in the upgrade. They said that the computer would not work anyway. The computer, however, works, but after the second launch - which is annoying. I have updated the BIOS on my own, which did not solve the problem. Once the computer starts, it works very steadily and without problems. I have not found a similar case anywhere on the internet.

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Hi all,Apologies if I've missed this elsewhere - new to the forums so still learning to navigate.As background, machine type listed below:X230 Laptop (ThinkPad) - Machine Type 2325, Model BA6As I see it I'm having two separate issues here but they may well be linked: Recent Windows 10 updates are making the taskbar fully ineffective - I note this is fairly common and have tried the powershell route to check updates to no avail; curious to know what the advice here generally is, if X230 is no good with Windows 10 or is there something specific I should be doing to rectify this.This weekend, my laptop has developed a habit whereby the sound and video playback stops working suddenly. On boot-up it's fine but after a while, I can't listen to music or watch videos at all. Bit alarmed about this but suspect it may be linked to the thunderstorm on Thursday (based in London...), given I woke up to realise the powerboard on my TV had also gone. My laptop is within warranty so hopefully if it's hardware related, I would hope this is covered - in truth, I was reassured about the Lenovo warranty but have never had cause to use it at home or work over the last 6 years of using Lenovos.Any help or guidance would be massively appreciated!Kind regards,Bal

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Hi: I am trying to connect my android Motorola G phone with my lenovo X230 laptop through USB but the phone is not recognized. Could some please help me with this? Thanks!

Answer:Android phone not recognized on Lenovo X230

Part 1. How to Connect Android to PC in USB ModeStep 1: Connect your Android phone into computer using a USB cable. You can use the same cable that you use to charge it.Step 2: Tap the ?USB? option from the Notification Panel on your Android device, then select ?MTP? mode.Step 3: Wait while the driver is installed, then open the ?Computer/This PC?, you?ll find your Android device.The procedure above is a normal connection between Android device and PC. If there is anything abnormal during your operation, you can try the tips in part 4. Please note, there is still one more step before the transfer and recovery tool can recognize your device. Just follow the steps in part 2 and 3 to proceed. Part 2. Enable USB Debugging on Different Android OS VersionOnly when USB debugging is turned on, can Android phone be recognized by development tools. The primary function of this mode is to facilitate a connection between an Android device and a computer with Android SDK (Software Development Kit). Phones running on different versions of Android OS have different ways to enable USB debugging mode. Please check the Android version of your phone first: Settings > About Phone > Android version.Detailed Steps on How to Enable USB Debugging on Different Android Versions: A. For Android 4.2 and above versions:Go to Settings > About Phone > navigate to Build Number > tap Build Number for seven times. Afterwards, a message will appear informing that you are now a... Read more

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Hi: I have an unknown dervice shown in the device manager. I have tried updating the driver but it did not work. Please tell me what is this devce and where do I get the driver?


























Capture.PNG ?25 KB

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I have a Lenovo X230, running Kubuntu 14.04. When I disconnect the slice battery at the bottom the system resets, it's very annoying. What's worse is that it seems like jostling the system, also can cause it to power cycle. I don't really have a need to remove the slice battery very often, but essentially if I put the laptop into standby, and put it in by laptop knapsack, the system is off after I get where I'm going. Thoughts? I saw somewhere that allegedly, when you unlock the battery, some thinkpad utility gets notified to switch the power, I wonder if the hotplug is a software only solution, and not doable in standby. Steve Ramage 

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Hi Everyone, I have Lenovo ThinkPad X230, that came with windows 7 preinstalled, as i have VLA from microsoft, i wanted to upgrade to windows 8.1. I did the clean install, set the bios correctly, enabled secure boot, installed with no problems at all, however after installation of system update, it cant find any updates, all other software and drivers are still missing. It found more updates for win 8, but still not all of them. Please help me! I have this laptop few days already, and still didnt get to use it propperly, as i try to get system update to work.. Windows 8.1 PRO x64ThinkPad x2302325 no9 Upgraded RAM to 8GB, HDD to 250 GB 7200 RPM. Just to clarify, i know system update works fine on my network, as my X200 Tablet with windows 7 x64 gets all of them, so it is not a network issue. Regards Lukas

Answer:Windows 8.1 - Lenovo system update X230

There has been a delay in getting the Windows 8.1 content for SystemUpdate; please see following link.
 
http://forums.lenovo.com/t5/Windows-8-and-8-1/Windows-8-1-Lenovo-system-update/m-p/1281475#M4474
 
Drivers are available for download on the X230 Driver Matrix;
 
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT073834

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Hello, So recently I've noticed that I am unable to adjust the brightness of my Lenovo x230 display.  The Fn+F8/F9 hotkeys do absolutely nothing.  All other hotkeys work without issue. I change the brightness in Lenovo Power Manager, apply, and no change.  This applies to both AC and battery power. Any suggestions would be greatly appreciated! Mike Edit:  Fixed by installing Windows 8.  I guess it's about time I get used to it!

Answer:Lenovo x230 - how to adjust screen brightness?

What you could've tried before was installing the Hotkey driver.





______________________________________________________Owner of: ThinkPad SL510, X131e, X230 (not fond of)Other systems: MSI GT640, Sony Vaio PCG 709K, Dell Latitude D430,

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Okay, this is quite a long topic name^^ Actually, the problem is the following:I shutdown my X230 (Xubuntu is installed) and wait until it is shut down. The notebook lid is still opened and i press on the release button of my docking station. Suddenly the notebook boots up again and tries to boot over PXE...Sounds like a **bleep**, doesn't it? Does anyone experience the same issues? Best regards,betatester

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My friend owns a spare Lenovo X230 with Intel i5-3210M CPU and I own a Lenovo X220 with Intel i5-2430M CPU. My X220 have a terrible Intel HD 3000 Graphics installed and I like the performance boost the Intel HD 4000 can give me. Since my friend have no need of his X230 (he have an Alienware 17), he said that if I can find a way to exchange CPUs between these two computers, I can, provided that the X230 still works with my 2430M CPU afterwards. So I would like to know is it possible to exchange CPUs between these 2 computers but1. NOT losing all data2. I can do it myself with a screwdriverWe don't really care about the ports except for the USBs and headphones. So if some ports have to be rendered useless, it's fine by us.Any help, tips or instructions would be gladly appreciated. Thanks!













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Answer:Exchanging CPUs for Lenovo X230 and X220

Hi and welcomeCPUs ot both laptops are soldered to the systemboard. Their replaicement needs special equipment (soldering station) and skills.

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Hi. I've got an x230 with Windows 10 installed(Build 10240) and have bought a bluetooth bdc (FRU 60Y3305) and installed it into the laptop. Device manager is unable to see the bluetooth chip before or after I've instlled any of the drivers. I have tried a number of different driver packages. Some have come back with windws saying that "Broadcom Bluetooth Software doesn't work on this version of windows" and one that a number of people seem to have got working said that it couldn't detect any Broadcom Bluetooth hardware. I have a feeling that this isnt going to work  but some people on the internet seem to have got it to work!? Has andybody got any info on this? Thanks













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Answer:Lenovo X230 + bluetooth + Windows 10 issues.

Hi and welcome, Lloydie_htfcMake sure BT card is enabled in the BIOS Setup - Security menu - I/O Port Access. Then you shold see some Brodcom BT card related item in the Device Manager, at least as a hidden/unknown one.

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My Lenovo x230 tablet is not connecting to wireless connection but its connecting to LAN network.I have installed all needed device drivers.

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I just received a new compay issues computer: x230 running Windows Pro 64 bit, Office 2010 and an SSD.  Unfortunately, out of the box the pointing devices, either the ultranav or an external mouse and keyboard (MSFT Sculpt), suffer from auto clicking and inability to input text...the text writes over itself...cursor moves forward and then backspaces on itself. The external keyboard worked fine when tested on other notebooks at home.  I did unistall the MSFt keyboard SW on the x230 to see if that made a difference.  Nope.  My IT team remotely updated all drivers, etc. So, everthing system-wise is up to date.  They seemed to have fixed it for about an hour, then it went back to this behavior, including opening multiple instances of applications on its own. The PC is unusable. Thoughts? Halfcalf18

Answer:New Lenovo x230 Pointer & Keyboard Issues

The touchpad is defective. If you have an external mouse, try to disable it (either in BIOS or OS) while you get a replacement.

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Hello. I have lenovo ThinkPad X230 with Windows 10/64bit In Device manager I get some missing drivers: Base System DevicePCI\VEN_1180&DEV_E823&SUBSYS_21FA17AA&REV_04PCI\VEN_1180&DEV_E823&SUBSYS_21FA17AAPCI\VEN_1180&DEV_E823&CC_088001PCI\VEN_1180&DEV_E823&CC_0880 BCM20702A0USB\VID_0A5C&PID_21E6&REV_0112USB\VID_0A5C&PID_21E6 Biometric CoprocessorUSB\VID_147E&PID_2020&REV_0001USB\VID_147E&PID_2020 H5321 gwUSB\VID_0BDB&PID_1926&REV_0000USB\VID_0BDB&PID_1926 PCI Simple Communications ControllerPCI\VEN_8086&DEV_1E3A&SUBSYS_21FA17AA&REV_04PCI\VEN_8086&DEV_1E3A&SUBSYS_21FA17AAPCI\VEN_8086&DEV_1E3A&CC_078000PCI\VEN_8086&DEV_1E3A&CC_0780 ACPI\LEN0068\5&2890D699&0ACPI\VEN_LEN&DEV_0068ACPI\LEN0068*LEN0068 ACPI\LEN0078\5&2890D699&0ACPI\VEN_LEN&DEV_0078ACPI\LEN0078*LEN0078 Maybe somebody can help me?Thanks.

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Description of problem: at some point when playing audio, sound will cut out. The levels will still be moving on the mixer, but no sound will come through the speakers or sound jack. It seems that soon after I've closed all sound-producing applications, sound returns. I am 50-75% sure that this is strictly a sound jack issue, as I don't remember being able to reproduce the issue without the sound jack being active when the audio drops out. Frequently, bumping my headphones' cord seems to cause the problem, but other times, the problem seems to happen on a click, a loud sound, or seemingly nothing at all.

I am unsure of how to reliably reproduce the problem, so it is difficult to diagnose whether or not the problem can be reproduced when the sound jack is not active. This isn't common use for me...

Origin: Appeared mid-October, around the same time I had upgraded to the newest drivers (where the old ones were from earlier than May 2013). All were downloaded through the Lenovo website and/or Lenovo's System Update utility, with the exception of the Intel graphics drivers, which were downloaded through the Intel website. At this point, I was running Windows 8, not Windows 8.1. I installed Windows 8.1 recently, and the problem remains.

What I've tried: disabling drivers, reinstalling drivers, disabling sound effects, disabling audio application overrides...

What I haven't tried: rolling back drivers (being honest, I have a bit of trouble believing that this is strictly ... Read more

Answer:Lenovo x230, Windows 8 and 8.1: Sound Cutting Out

Update: The problem has been reproduced without the headphone jack being active.

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Hello. I have lenovo ThinkPad X230 with Windows 10/64bit In Device manager I get some missing drivers: Base System DevicePCI\VEN_1180&DEV_E823&SUBSYS_21FA17AA&REV_04PCI\VEN_1180&DEV_E823&SUBSYS_21FA17AAPCI\VEN_1180&DEV_E823&CC_088001PCI\VEN_1180&DEV_E823&CC_0880 BCM20702A0USB\VID_0A5C&PID_21E6&REV_0112USB\VID_0A5C&PID_21E6 Biometric CoprocessorUSB\VID_147E&PID_2020&REV_0001USB\VID_147E&PID_2020 H5321 gwUSB\VID_0BDB&PID_1926&REV_0000USB\VID_0BDB&PID_1926 PCI Simple Communications ControllerPCI\VEN_8086&DEV_1E3A&SUBSYS_21FA17AA&REV_04PCI\VEN_8086&DEV_1E3A&SUBSYS_21FA17AAPCI\VEN_8086&DEV_1E3A&CC_078000PCI\VEN_8086&DEV_1E3A&CC_0780 ACPI\LEN0068\5&2890D699&0ACPI\VEN_LEN&DEV_0068ACPI\LEN0068*LEN0068 ACPI\LEN0078\5&2890D699&0ACPI\VEN_LEN&DEV_0078ACPI\LEN0078*LEN0078 Maybe somebody can help me?Thanks.

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HelloI have a Lenovo ThinkPad X230 with windows 10 manually installed.It doen't have any unknown devices in device manager, i install all drivers.As is clear, This laptop have a sim card slot under battery and i insert my sim card into it.The Problem is that i don't know how to i connect to sim card internet.Thanks

Answer:How to use sim card internet on Lenovo X230 with windows 10

Hello and welcome to the forumIs there a wwan modem inserted in the laptop? As it's not new laptop, you should check it out under keyboard & palmrest.

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Hello all, I have serious network configuration issue (including both, WiFi and Ethernet).When I enter IPv4 configuration, next time I open again the configuration page, the settings are put into automatic mode (so no pre-entered IPs there). But ipconfig shows the entered IPs. Some times ipconfig also show 3 or 4 different gateways, but opening the Network adapters configuration page, all is set to automatic, so I put it into manual mode, then again to automatic mode and disable + enable adapter, then it'll go to dhcp.This issue is really annoying, I had it before the clean install, it worked some time after reinstall, but now the issue came back again. Using Windows 8.1 ProAll drivers are up-to-date. Any help is really, really appriciated,Thanks in advance,Kunnar

Answer:Lenovo x230 Network configuration issue

IP addresses, gw are the same (or from the range) every time?Group Plolicy? AD? Trojan (virus)?

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I apologize for my english in advance.
Yesterday I update my laptop to Windows 8.1(full specifications are available in my profile).
Then I noticed the following: The icon of DVD drive was changed and:
"Drive is powered off. To turn on the optical drive, press the eject button on the optical drive".
After pressing the DVD drive is powered on, but after few minutes it powered off again.

Thanks in advance for the help.

Answer:DVD drive is powered off, Lenovo X230, Windows 8.1 64 bit

i think thats normal behavour , it will work when ever you need to use it ,can you right click on the icon and click on eject to open it [i cant check mine right now on iam my mac]almost positive mine is like that

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I called Lenovo and got my Windows 8 recovery disc shipped out free of charge ten minutes later. I have a case number to prove it! This is so awesome.I didn't say anything except that I didn't know why windows won't start, I didn't know why recovery wont start, and I needed my discs so that I could get things working again. That's the last time I let my mischievious daughter play with my laptop before I get it all set up. The guy on the phone thought that was pretty funny... Thank you, Lenovo! You guys are so very helpful!

Answer:Lenovo sent me a Windows 8 recovery disc for my x230!

Hi ariaxu,Thanks for taking time to make this post. It means a lot.I'm glad that you finally have your machine recovered. Cheers,Cleo

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Hello fellows,I got a huge problem with my X230, after 5 Minutes on the dock it gets so hot that it starts lagging and running very unstable.  I am not really happy the ultra dock was quite expensive and is not usable. I think the problem occurs because the dock completely covers the fan.What can I do to work on it again?X230 23252EG

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Hey guys I bought new lenovo x230 laptop few months ago. I installed eset nod 32 antivirus few days ago, and it found few "threats" in my computer. I dont remember either i deleted or did something with these files, but after that computer didnt connect to the internet. I use wifi 24/7 in my home. Once  i got connection and opened chrome (or IE) it suddenly appeared blue screen and it said something about tcpip.sys. I googled the problem and got different answers but i need you help guys. Skype is working fine but i cant access to the net with chrome and IE ( i dont have mozilla)I added two photos also:http://www.upload.ee/image/3954635/photo_1.JPGhttp://www.upload.ee/image/3954639/photo_2.JPG Thanks!

Answer:Lenovo x230 Blue screen tcpip.sys

Hello and welcome,
 
I'm on DSL today (1.5mbps) and that's way too slow to view those pictures.  Can you resize them or maybe just post in text what they say.
 
Even on my cable connection it would take a very long time to see those things. I can't tell if it's just gigantic images or a slow server on your end since I can't download them to check the sizes.
 
Z.

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I have a 4 year old Lenovo Thinkpad X230 computer.  Since I upgraded to Windows 10 (two years ago?) my computer has randomly shut off with no warning.  There doesn't seem to be a pattern with regard to when or how this happens.  The computer starts normally every time.  This can happen upwards of 5 or 6 times in an hour (although sometimes it can go several days without shutting off). In the last year (since June 2016), the computer has been evaluated by three different technicians on three different occasions (June, October, January).  Each found no hardware issues, no issues with fuzz/dust, no obvious software issues, no malware or other viruses.  Personally, I have explored the answer on the internet and fiddled with the settings relating to sleep mode (among other suggestions) and nothing seems to have worked.  I recently was advised to revert to the original windows 10, undoing all the updates and additional installations that I've put on the computer.  I did this, and miraculously it helped (although it still shut off twice since then.  This was in February).  In the last two weeks, I was forced to upgrade back to normal and the problem has returned.  Additionally, the first person who looked at my computer (back in June 2016), told me that this was aparently a common problem with Windows 10 and that the only way to fix it was to revert to Windows 8.   I would like to not have to do this, if poss... Read more

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I want to be able to boot my X230 in UEFI only (CSM off). Lenovo media for X230 does not seem to be UEFI bootable, so I boot it with CSM on. The Recovery program asks about the GPT or MBR partitioning with the explanation that with GPT it will be bootable in UEFI only. But when I reboot after recovery and turn CSM off, the "Starting Windows" screen freezes endlessly. There is some hdd activity, but no Windows are loaded.Any clue what went wrong and how to fix it? Thanks.

Answer:X230: win 7 x64 in uefi using lenovo recovery media

You need to enable CSM when ever booting to external devices, so that is normal.     The difference between GPT and MBR is that the newer GPT is more robust, secure and allows more partitions and better error recovery, but both should work.   If you press and hold down the [F8] key, and then turn on the comptuter, do you get the option to boot in to Safe Mode, and if so can you boot in to Safe Mode, or Safe Mode with Networking? I presume that you are recoverying due to a prior problem, so more informaiton on why you were recovering may be helpful. Best of luck    

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I bought my Thinkpad X230 about a year ago and the chrome sticker for the letter e slightly broke off when I was cleaning the lid. I didn't mind it too much at first, but now that I will be having the front bezel replaced (it cracked), I would also like to fix up that logo. I saw on some forum posts that Lenovo started to give people who had an issue like this some replacement stickers, and I was wondering if I could also get a replacement lenovo logo sticker for mine?This is one of the forum post that they mentioned about giving replacement logo stickers: http://forums.lenovo.com/t5/IdeaPad-S-series-Netbooks/Lenovo-Chrome-Sticker-Logo-Falling-Off/td-p/10...Thanks!

Answer:Replacement Lenovo Chrome Sticker For X230?

Hello,
 
In the past I have had good results locating replacement stickers on eBay for various computers.
 
Regards,
 
Aryeh Goretsky
 

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Dear Sirs, Right after Win10 login I start to get this Error message. How to solve this problem?"there is a problem starting"and right under "is not a valid Win32 application" Here is how it looks like - error Any answers will go, Thank you













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Answer:Lenovo X230, CustomEventMonitor.dll "there is a problem starting"

Hi uaguy, and welcome to the Lenovo User Community!
 
Try uninstalling then reinstalling ThinkPad Settings Dependency.
 
Hope this helps!

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