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Frustrating Warranty Experience X220 Laptop 4 Months old broken LCD Screen

Question: Frustrating Warranty Experience X220 Laptop 4 Months old broken LCD Screen

I want to preface this message so that others may understand how horrible an experience it is to claim anything on the manufacture warranty with Lenovo. Previous to my company using Lenovo we used Dell. Their support was always top notch. They came on site to replace broken or defective parts and all with in 1-2 day period. The Lenovo warranty experince will start by you being suffeld around to 3-4 different Indian speaking help desk locations, and after explaining your issues 4-5 times they will inform you that you must ship the laptop in for replacement services. This will require you to be with out your laptop for 7-10 business days. That in my book is unacceptable to any standards. IBM Thinkpads used to be known for how well they supported the business user, now we are told that you have no other options but to ship the laptop and wait more than a week for the matter to be resolved. This is the last straw from a frustrated IT manager, and we will be taking our business to a vendor that values customer support and stands behind thier products better.

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Answer: Frustrating Warranty Experience X220 Laptop 4 Months old broken LCD Screen

While I can sympahise - when you purchased your lenovo products if you did not purchase the on-site service what exactly do you expect ? Like anything else, no-one can return a product for service without following procedures and such returns, repairs etc all take time. So - whats the issue - you are getting exactly what you paid for .......

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Hi 
I am tired of calling for Service for my machine xxxxxxx with Machine type 4294 (X220) convertible tablet.
Complaint Number is P41G5DF.  I am calling from Bangalore, each time call will be tranferred minium 3 to 4 people, finally the last person exits keeping me on hold and I am tired of calling again and again, explaining each and everybody the same problem repeatedly.
 
The complaint was battery but I do not suggest anybody this model, as the inbuilt mic is also not clearly audible on otherside. It is painful to say all my dreams of using it shattered and I also lot money
 
Sharan 
 
Moderator Note; s/n edited for member's own protection

Answer:Frustrating Experience with Warranty Service for my X220

Hey there basavarajpatil,
 
I'd like to better help you with your battery issue, what is currently going on with it? Is it a longstanding issue, or did it recently start happening? What OS are you currently using?
 
As an aside, please refrain from posting your serial number and reference/case numbers. This is to protect your identity and machine.





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Hi.  After looking over some of the post, it looks like hinges are a problem for Lenovo.  My U450P is less than 4 months old and the hinge popped as I was trying to close it one evening last week.  (No I didn't drop it and have only taken out of the house 2-3 times.)  I didn't continue to try and close the lid, because it looked like it was pulling the top corner apart. Anyway after calling support and then driving an hour away to nearest FedEx Express, I got a call today - it will cost me $180 to repair.  Of course I had to close it to put it in the shipping box, and as it closed the broken hinge did pull apart the top slightly.  They consider that accidental damage and assume I dropped it. I was also admonished for not getting the extra warranty coverage.  Shouldn't a computer last more than 3 1/2 months without having to pay for extra warranties!!!  It seems from reading these boards that Lenovo hinges are an issue.  I certainly had no problems with previous laptops. So - am I just stuck, or has anyone found help with their hinge situations. thanks! 

Answer:U450P Broken hinge 3 months old Warranty won't cover

as i remember, ( usa ) lenovo's warranty for hinge doesn't cover anything.to make sure, i'll try to find an answer ( may take couple of days to respond )

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I bought my S430 instead of a mac, what a mistake! After only five months of light use the charge point on the laptop is loose internally and the laptop won't now charge (it sometimes does with a bit of wiggling). Rang lenovo to be told that this is wear and tear and not covered on the warranty! Repairs are going to be £212 plus VAT, plus parts.the repair will cost nearly half the price of a new one. Disgusted at the expense! Won't be buying another, oh and also tried to 'upgrade' to Windows 8 dont bother, battery manager doesnt work etc etc. Oh and made recovery disks as per instructions they dont work and now cant return to windows 7 without...you guessed it buying new ones from Lenovo. I feel like I have been had.

Answer:S430 broken charge point, five months old, not covered on warranty, gutted! Buy a mac!

Hi Armitage_Shanks,
 
If you'd like, I can put in a request to have that serviced.
If you are still under warranty this repair should be covered.
PM me so that I can gather the needed information.
 





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Hello all,The mounts on on the edge of the casing to hold the tablet lid in tablet mode have fallen off. Will warranty cover these? I've been gentle with the laptop and I'm kinda shocked how they just....fell off. I lost one and I've glued the other for now, will warranty cover it? Thanks for future responses.

Answer:X220 Tablet mounts broken...will warranty cover?

Hi,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that mounts of your Lenovo X220T got broken.
 
If your warranty includes accidental damage protection, Lenovo support will get it fixed for you. Else, physical damages will not be covered under warranty. You may have to visit the nearest authorized Lenovo service center to get it fixed on a chargeable basis.
 
Best regards,
Mithun.





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Hi, I have just bought the top end Spectre laptop, but when i used the HP assistant it states I only have 9 months remaining on my warranty?!? Is this correct? if so it's going to be returned!! Dave

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Hi Folks,             I guess I am aiming this question at Mark or one of the other Lenovo people who frequent the forum. I recieved my Laptop (300 n200  0769-BRG) as a birthday present back in January this year. It was bought from Laptops Direct in the UK (invoice date: 2008-01-21). On firing the Laptop up I registered with the online registration thing that appears when you start the machine up. Since owning it the dvd drive died and was replaced under warranty with no hassle. However, the replacement has started exhibiting similar behavior (problems reading dvds) and upon checking my warranty status online I find it supposedly expired on the 26-09-08: Type:0769 Model: BRG Serial number:  xxxxxx   Status:Out of warranty Expiration date:2008-09-26 Location:  UNITED KINGDOM I have an html copy of the invoice clearly stating invoice number and order date etc which I can email to Lenovo warranty staff (athough as it was a present the machine was ordered by my aunt so her name is on the invoice). What can I do to sort out the obvious discrepency between the order date and the fact that the warranty started almost three months before the laptop was ordered? Advice welcome as always Thanks in advance Regards Rob

Answer:ASK: Warranty started 3 months before Laptop was ordered ??

Call Lenovo service, and tell them that your warranty date does not reflect the invoice date, they will then proceed to change your warranty date, once they received a copy of the invoice/receipt. 

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Two issues here: 1. purchased the laptop 12/04/2016 - Warranty expired 14/08/2016 (4 months) 2. Laptop has been increasingly unuseable due to significant flickering on screen then moving to sleep mode.Ive updated all drivers, also completed a reset but to no availAlso when coming out of sleep mode I get a black screen but if I run my finger along the top bar (the F keys) the display re appears until it starts flickering again and then to sleep mode Ive a couple of videos that shows this in action Any help would be greatly appreciated Nick   

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I am laptop user since 12 years. July, 30th I bought my Portege Z930, thinking it was my best decision in many years.
Less than a month later, when opening the screen during a flight, it?s simply broken the screen, making it impossible to use any more.

After sending it to official service in Spain, I was told that it was my fault and for a bad use, so I had to pay more than 300? (almost 400$). I claimed to customer support, explaining them about their excessive flexible top and rigid screen, and nothing new.
It was only my fault.

Last Octobers, 11th again when opening my top, this time using a tape label attached by myself, in order to avoid blending the screen, it scratched again.

I can`t afford this is only my fault but it is a real design problem, to get the lightest ultrabook in market.

If anyone may give me support for this serious problem, it will be very appreciated

Answer:Portege Z930-10E - broken screen twice in 3 months only

Hi

This is really amazing story and I believe you are the first one who reports about something like this.
Portege Z930 is for a while on the market and I never heard about such issues.
Please don?t understand me wrong but it is really strange that this happen already three times.

I saw this machine and the whole construction seems pretty stabile to me. When you open the display I hope your fingers are placed in the middle of the display cover and not by the side. The pressure on display cover hinges must be the same. If you hold the display on one side only I can imagine that something like this can happen but it shouldn?t.

Portege series is one of the best Toshiba?s business notebooks so I believe Toshiba designer and technicians take it very seriously and I cannot imagine that they make such ?design? mistake.

I still have old Portege 2000 and it was lightest notebook at this time with very sensible display and display cover hinges but there is no problem at all.

We can discuss here for days and I really hope that someone with the same Portege can post own experiences but all this you must try to clarify with Toshiba. Be careful when you open it and hold the display in the middle only.

Good luck.

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I got to school this morning, flipped open my almost brand new T430 screen and just saw vertical lines across the whole screen! Right now I am using the computer with an external monitor, which  seems to work, but the laptop display itself is not working. What happened? It was perfectly fine last night! Has this happened to anyone else????? With the fan noise and other update issues I've had with this machine so far, this will most likely be the first and last Lenovo I ever buy.













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Answer:Broken T430 Screen. Computer is 3 months Old

kbf wrote:
 
What happened? It was perfectly fine last night!

Seems like a panel defect. It happens. I'd contact Lenovo support to get the panel replaced. Perhaps they can look at the fan issues at the same time.

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My HP SPECTRE X360 - 15-AP012DX is less then 3 months old and the screen or "Digitizer" mysteriously cracked just like many others on the board. I have no answers for how this happened. The ridiculous part of the equation is that the Laptop has never even left my desk 1 time in its short life.  I live alone as well so its not like it was touched by anyone, kids, dogs etc. I never even close the lid, it just sits there. I went through the Hp parts surfer and was told I need Part number: 841265-001 for $990.00!!!!!!!!!!!!!!! The laptop can be purchased new for around that amount current... Out of total frustration, I disassembled the digitizer/ screen and LCD thinking that I could find replacement parts once I could learn the model numbers of the actual parts but I cannot find anyone that has anything for this machine. I have contacted 3 of the larger repair shops, Ebay, Amazon as well as searched every combination of model number possible, no luck. Now I have a laptop thats disassembled and merely worthless.....Im highly agitated with this entire process.  This was my first Hp product and it will be my last. I read so many threads and I the general consensus is that HP doesnt care about the end user. Its always deflection deflection deflection. I have owned 7 or 8 laptops since 2001 and never had a cracked screen. This is a "sub par" laptop that was not designed properly, end of story.  Does anyone know how to get parts for thi... Read more

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Don't buy this laptop! This slim laptop is thin and light but not well built. My wife is a careful user and she uses this laptop to pay the bills. Has anyone ever ordered a replacement base from Dell?  

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I ordered a new Lenovo Y50-70, and it arrived 11/20/2015. Immediately I noticed there was an issue with the LED screen (corners of the screen were discolored from being dropped or the bezel being too tight). So, I went through support and shipped the laptop to the Service Depot in Grapevine, Texas 11/25/2015. I had the laptop less than five days. Today I get an update that they've identified the issue (which is good), but that ETA on replacement parts is 2/25/2016. No, I didn't type that wrong. THREE MONTHS. I am really not happy about this situation. First, a $1,000, brand new laptop should NOT have screen issues like it did when I got it. Second, I bought this laptop as a replacement for my old laptop, also a Lenovo. This is now my daily-use computer for both personal and business, and I cannot wait three months to have it returned. Third, I bought a 1-year in-home warranty (after shipping the laptop unfortunately) to avoid having to ship the laptop for any future reason, which means if it takes until Feb 25th 25% of my warranty will be eaten up with me getting no use from the laptop.  What are my options to get the laptop back to me sooner rather than later? Do I contact Lenovo and ask them to replace the screen with, for example, the UHD screen instead? Do I return the laptop for a refund or exchange for something else? 

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Hello I just joined this forum, this will be my first post.
 
Title pretty much says it. My computer has been having an issue with the screen where the picture is off/discolored on the left side of the screen along a well defined vertical line, see the image below. Sometimes the issue just goes away,  sometimes its really bad and sometimes its mild. There isn't much consistency as far timing goes but what is consistent is the fact that this takes place in the same spot every time. Computer runs fine other than this and the touchscreen still works, even when the colors on the display change in this strange fashion. What do you guys think could be the cause? Any advice would be appreciated. TIA.
 
 [IMG]http://i45.tinypic.com/2ugmno0.jpg[/IMG]
 
 
 
 
 
Mod edit:  Converted pic to link per Forum Rule:  50k limit on pics

Answer:X220 broken screen, need second opinion

that definitely doesn't look right. It should be a LCD controller issue, which would require a new screen fitted.

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The two small rubber latches that hold the screen in place when closed have broken off my tablet. My tablet has warranty until 2015 and it hasn't been used heavily, Lenovo have said these aren't covered by the warranty. Does anyone know where I can get some replacements? The frontoffice said they come as part of 04W1783-rubber kit but when I called up the parts hotline they said it was not in that pack. Its driving me mad because the screen slides about all over the place... ANy help much appreciated

Answer:X220 tablet broken screen latches

Yeah, I would like to know too. One of mine is ripped in half and the other fell off at an airport...

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I ordered my $4410 w700 and it was scheduled to be delivered weeks before an important travel date where I needed a functioning laptop.  I checked 10 days before my travel and was assured it had been shipped. It was ordered with a two day shipping charge  however was actually shipped ground and when I called again it was in Canada but was in route by ground. It was to to sent to me in Europe-where i was for two weeks, it never arrived. Upon my return to Miami it had been delivered. Wireless keyboard did not function the press engage button was not active. The battery was a dud and does not hold charge for long. has to be kept plugged in all the time . So many crashes that I decided to wait until Windows 7 arrived. That is the stage I am at now - I removed office 2007 but was unable to load beta 2010 says that not all office 2007 components have been removed. After three months I have yet to use the w700 except for internet. The crashes in vista rendered it unusable.Took too long to send window 7. I paid $569 for a 4 year on site upgrade with 4 year thinkpad protection but nowhere can I find any reference to that I had to go back to the order form to see that been recognized. There is absolute no information on thisseems a tad unethical to sell this not have any record, no paper or certificate, not even on invoice proving it. Also unethical to lie on shipping. Can someone tell Lenovo what two day shipping means in US. ... Read more

Answer:Delivery and experience in first three months- bad experience

I'm really sorry to hear this, I got my W700 in June for a decent price and had to replace:-keyboard-hard drive-battery (this was yesterday)but overall the machine is great and with Vista 64 I have not had a single crash...also here in the UK the technical support is superb and handled by IBM: usually they replace a faulty part within days.





Thinkpad W700 / Quad Core Extreme QX9300 / QUADRO FX 3700M / 8 GB DDR3 / Samsung 840 EVO 250GB SSD / Hitachi 160GB HDD / Intel Turbo Memory 2 GB / Windows 7 64-bit

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Morning,I purchased a Lenovo B50-50 Laptop from a supermarket back in November of last year.  Now, my laptop will not turn out, has no power whatsoever and so I assumed this may be an issue with the charger.  So I then purchased a new charger... nothing.  After hours of looking in to what may be happening, I have a feeling there is a hardware issue within the motherboard.   ANYWAY, I went on to the Lenovo website to check my warranty, and find that it has expired (and started in February last year).  How can this be possible when I purchased the laptop in November and was not second hand?  It was purchased from a Tesco supermarket.  Now, I need my laptop for work, and I have a feeling it may cost a lot of money to have it repaired for a new motherboard (if needed), and may as well buy a laptop.  I just can't see how this is fair considering it's only a new laptop and turns out to be a bit of a waste of money?  Has anyone else experienced this before?  Any advice? Thanks in advance.   

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So, I received a large DVI monitor and I connected it to my docking station.  It worked for a bit and then one day it stopped working so I called Lenovo.  I was getting a error in presentation manager telling me that there was no external monitor connected.  Of course the problem was not with the laptop , it had to be the monitor so I contacted the manufacturer and had them send me out a new monitor. The new monitor worked for a day and then the DVI stopped working again.  So I called Lenovo again and explained the problem.  They said it MUST be the main board and that they would have to send someone out replace it.  There was not software trouble shooting or anything, all hardware issue, must be.  I said 'whatever' and they scheduled out a time for the on-site repair guy to come out. So he comes out and as he it taking my laptop apart he breaks a piece of plastic off the case and then when he's putting it back together the wrist rest is not sitting properly, it it raised in the middle and looks strange.  Of course the tech took the laptop apart with little to no consideration for the laptop, the only thing he was worried about was how fast he could get the job done. Of course after replacing the main board, the DVI still does not work but now we think that the problem is with my hard drive.  The hard drive must be failing (but there are no S.M.A.R.T. Errors) or their must be a software issues that can only be r... Read more

Answer:My Lenovo experience - DVI problems and now broken pieces from my laptop and no end in sight

I prefer to change the parts myself, if i have them and the laptop is not within warranty. This is why having a knowledge technicians whom actually know what they are doing is valuable, but i guess the pay is not all that great and this is probably the reason people move on so fast in these industry.  

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Can i get laptop  replaced  if im under warranty  still

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The LCD screen is broken on my nokia lumia 820. The screen isn't cracked or physically damaged, but can't display anything except occasional bright flashes. I tried resetting it and stuff, took it to a repair shop, found out the LCD screen thing is broken.
I didn't drop it or throw it, although I guess it might've been damaged from being in my bag or something. Is this automatically considered physical damage, or is there some way to get it fixed under warranty?

Answer:Is a broken LCD screen covered under warranty?

best guess: It will be covered minus your deductable.

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During the process of rotating my screen from the laptop format over to the tablet setup where my thumb was on the top of the screen the screen popped and is now spider webbed out with a broken screen. This seems like something that should not have happened during operation. Would this replacement be covered under my existing warranty as I have only had the computer for 10 months?

Answer:Broken Screen Covered Under Warranty?

No. The warranty covers defects in materials and workmanship. The screen is not covered due to breakage resulting from an external physical force. At least you are honest and describe how it happened. Most people just say "it broke, I have no idea how". We can help you locate a replacement screen and provide replacement instructions. It is likely not as expensive or difficult as you fear. 

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The LCD screen on my nokia lumia 820 is broken. The phone's technically still working and the screen itself is physically unscratched, is completely black and and only flashes. I tried resetting it and removing the battery, ect., took it to a repair shop, found out the LCD screen thing is broken.
I'm not sure what caused it- I didn't drop it, though I guess it might've been damaged by being kept in my bag or whatever.
Is this automatically considered physical damage? Is there some way to get it repaired under warranty, or will I just have to pay for repair?

Answer:Is a broken LCD screen covered under warranty?

If I had to bet, you would probably have to pay out of pocket for a repair.
But I'd contract Nokia support first

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Hello, I purchased my HP Envy 15t on December 7, 2015 with a one year warranty that expired on December 7, 2016.  I accidently dropped the laptop recently and cracked the screen, but the warranty is obviously no good anymore.  I spoke with two different local repair shops, one a single, small business and the other a large chain store.  The first offered repair and parts with what I believe to be a third-party supplier because the larger store could not find any parts at all.  I have scrolled through many of the HP Care Packages options, but have no idea if anything I could purchase would help me get my laptop repaired.   This is my computer for school, so I'm kind of pressed for time but not made of money either. Does any one have any suggestions? Thank you!

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Hi ! I have ThinkPad T520 and there is still 91 days of warranty. I accidently hit the rear side of screen on a hard object while moving my laptop and the whole screen got crazy. It looks like that whole matrix is broken, nothing is visible, it's blinking with strange colours and it has wide line dividing the screen which is easy to see when moving a finger on it. However it is not physically damaged from outside, just some stuff inside got broken. The hit wasn't hard and I am very surprised that whole screen is now damaged! There is also a darker spot in lower part of the screen which is quite hot. I hope it is not going to explode, will it ?? Because the hit wasn't hard and from my point of view it is damaged because this part has poor quality, I would like to benefit my warranty. Do you think that I have chances that they will repair it for free ? There are few computer services in Poland that repair Lenovo computer on warranty, however I wonder if it matters which one I choose or are there strict rules that Lenovo provides to consider such cases. I heard that physical damage is not considered as a case under warranty, but as I said IMHO this is NOT a physical damage, because the hit was not strong and there is no mark of it on rear side. Laptops are suppoused to be movable, not static !

Answer:Thinkpad T520 broken screen - warranty ??

The only way to know for sure how they'll handle the issue, is to call Service and ask. My presumption would be, though, that if you do not have an Accidental Damage Protection warranty, then the repair would not be covered. I don't speak for Lenovo, though, so it's only my presumption based on other accounts I've read here and elsewhere.
 
Regards.
 
Country or RegionProductLanguageTelephone numberHours of operation

Poland
THINK-branded products
Polish
ThinkPad and ThinkCentre +48-22-273-9777
9AM - 5PMMonday - Friday

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      the workmanship & QC sucks!!!!!!!!!!!!!





X220 IPS i5 Intel6205

Answer:new bought x220's screen frame broken and the double-side tap exposed

any one can help? 





X220 IPS i5 Intel6205

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Today my basically new x220 dropped from maybe 2 feet and the case ( where the heat grill is) broke a bit. The edge of the screen is split and the entire back and hinge where the monitor meets the keyboard is dented ( it looks as if the heat sink may be bent up. what are the steps I need to follow to get this fixed? I have ~270 days of warranty left.  There is a "compucom" service center near me, but what is the quickest way to get this repaired?

Answer:Help With repairing an in warranty x220? Damaged X220

Your standard warranty won't cover the repair on user induced damages.You should call Lenovo warranty to find out the best way to get it fixed. But i would imagine it won't be cheap.

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I have just been through an extremely frustrating experience with Lenovo Service in India. I am using an X1 Carbon (Gen-2) (2014 Model) with the adaptive keyboard. Machine type is 20A8. My machine is under on-site global warranty and was purchased in Singapore. I am presently residing in Mumbai, India. I have been using Thinkpads since several years and most of my machines are bought overseas but have never experienced problems with servicing or part replacements. In November, my keyboard was acting very erratic and some keys were unresponsive at times. When I contacted support, they had me install the latest drivers etc. but that did not resolve the issue. Finally, in November end, I was informed that the keyboard would need replacement and since the machine was under an onsite warranty, it would be replaced. I also got a confrimation email from Lenovo confirming that teh ETA for the part was 16th December, 2014 and once Lenovo Support in India receives the part, an engineer would be contacting me. However, today i.e. on the scheduled delivery date, I was shocked to receive an email from someone with designation "Case Manager" stating that "as the system purchased from Singapore parts are not available in India hence the case has been cancelled. I would request you to contact Singapore support on Lenovo Services ([email protected]) for further assistance." This is really not expected of Lenovo's service that they make you wait for more than 20 days ... Read more

Answer:Frustrating experience with Lenovo India Support

Hi Neilmandevia,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing issue with Keyboard on your ThinkPad X1 Carbon.
If the system is purchased from Singapore the keyboard layout will be different from region to region, hence I think the case has been closed, I request you to send the mail to [email protected] with all the details.
 
Hope this helps.
 
Best regards,
Hemanth Kumar





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I am becoming more and more angry with Lenovo. About 2 weeks ago, I was playing Starcraft on my not even 1 year old Y560 when the screen went scrambled and I had to hard power off the machine. Powering the machine back up left me with no video output whatsoever. The switch at the front of my machine to switch to integrated graphics has never worked so that left me without much hope.I tried updating BIOS and Graphics drivers and anything else I could think of. I was finally able to get enough output by fiddling with the monitor (bad cable?) to get into safemode and disable the ATI card in device manager.    This way I could at least use the machine to troubleshoot a little bit + my girlfriend needed to get some school work done. So, I spent approximately 3-4 hours troubleshooting the machine, eventually coming to the conclusion that the ATI card in the machine was faulty (if I reenabled it, I had no video output again) So, I updated Lenovo on this, notified them that my keyboard was also having issues and asked them to look at the switch at the front of the machine. Keep in mind that I'm in IT myself so I'm fairly gentle with my laptop. I shipped my laptop off to service. It's now been a week and a half, and I had to call Lenovo to get an update. The technical support agent said that they were still testing my machine. Nothing has been repaired, could not give me an ETA and could not give me any information on how I could speak to t... Read more

Answer:Y560 frustrating customer service experience

hey Faulty,apologies on what had happen. could you pm to me the following :Name:Country: Mobile: Email: MTM [machine type model]: (Locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find) S/N: Date of Purchase: Case Number : (if any)Description of issue :





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Hi there - I have an Aspire V5 touchscreen - when I went to close the lid, the screen cracked and I spotted that the left hinge has come apart (risen and cracked the screen). Now the laptop wont work (touch screen is flashing, mouse doesnt work - exactly the same issue as the other posts on this forum). I see on this forum and google search that this is fairly common with Acer laptops (going back to 2010) and wondering why this wasnt fixed. Has there been a recall on this, does anyone know?  I see from a google search that HP fixed a design flaw on their laptops to stop this from happening once it was reported, several years ago (2008) (I wish I had known about this problem before I purchased). If you google that you'll get the information. I've only had my laptop a couple of years. I take excellent care of my laptops, and never had this issue. (I dont travel with it, and dont close the lid often - it sits stationary on my desk and is only 2 years old).   I've sent emails out to my friends working in technology this afternoon - and so far no one has ever had this issue although no one has Acer.  Its a huge inconvenience as I use this laptop for work.  So I'm just waiting to hear back from Acer.Any suggestions on getting this fixed or replaced asap?

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I bought a X220, and after a few months it developed a hard drive 2100 error.  It seems to be a problem in the motherboard, as several working HDD and SSD would not work, but it just works fine with my other Thinkpads.  So now I arrange it for a return to depot.  Normally IBM and Lenovo service has been good, but I think its now very poor.  Here are the events: May 12 - Arrange for return to depot pickupMay 15 - somehow my request had a hitch and never got a courier dispatched to meMay 17 - finally after the 2nd attempt a box arrives for shipping back the unitAt this point I followed up, about every week about the status of my repair.  It just went on been on hold and waiting for partsMay 28 - have been informed that its still waiting for parts, and that I have to wait until 30 days before it gets escalatedJun 12 - no progress on repair, I then finally give them another call.  They said they have forwarded me to a CS rep and a CS rep will contact meJun 13 - no call or email from CS as promisedJun 14 - after getting frustrated they give me the CS 0800# and case #.  And I call the CS rep, he proposes to replace the X220 with a X230.  Although I don't prefer this option, I agree thinking I can get a working laptop faster.  The specs was satisfactory to me as it included the important bits for me, IPS, 9 cell, backlit keyboard and he added a few extras.  I was grateful to the CS rep.Jun 27 - still no shipping details from the... Read more

Answer:2+ months and X220 replacement still unresolved

whoa that is pretty bad.

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Hi, Inspiron 13 7000, 2 months out of warranty and they are telling me its tough, pay for repair at 80% of original cost, if this is not uncommon then is this a design fault that can be challenged ?
Pretty poor customer service, theres no way the part is costing them that.

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A warranty is supposidly 12 months yet i have only had mine 1 1/2 months and is says i only have 8 months warranty left, somethings wrong there and looking at the dispute page it looks like you cant dispute it until they says its run out????

Answer:warranty 12 months ????

Hi Is it registered with HP? When registration occurs the warranty would be adjusted to start from the born on date (I think you press ESC and then F1 to view this). So if you could try that and then ask again if there is still a difficulty.



Happy 2 [email protected]

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Brought new computer yesterday. Refreshed the warrenty information and there is only 4 months left. It should be 1 year day. How is this possible? 

Answer:New Computer only has 4 months warranty

Hi,Yeah it happens.The date you're seeing is from manufacturing date.You can update HP warranty database by directly contacting HP technical support in your region.Keep a scanned copy of purchase invoice receipt ready to be send to HP support when asked.Phone assist: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.htmlhttp://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlYou can check once again, 1-2 business days after contacting them:http://support.hp.com/us-en/checkwarrantyRegardsVisruth

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I have bought the new notebook in the shop on 22 of August 2016.On the HP's site I check the warranty ststus and see:Warranty status: Active (opens help in a new layer)End date: Dec 11, 2016Why only 4 months?In the shop it was said to me, that the warranty term is 12 months.Who is right and who is wrong?If five months later I will go to the HP's service center in any other country,will be my warranty valid or not?

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Just wanted to share my SSD upgrade experience. With the recent Windows 10 timeline announcement, I decided to extend the life of my X220 for another 8 months. As it's the best machine I've ever had. I've been almost full on my X220 software development machine for months. The factory SSD was the Intel 320 Series, 160GB. I settled on the Samsung 850 Pro 256GB for the replacement. Also purchased a Startech USB3.0 (and 2) to SATAIII adaptor Part# USB3S2SATA3. I downloaded the Samsung Data Migration software (also comes on CD with SSD). I closed all running software, and started the Data Migration software. The source and target alreaded selected, in my case, you simply click Clone. Once the clone process was finished, I swapped out the Intel SSD and inserted the Samsung. Plastic rails fit like a glove. The X220 booted without issue, and runs perfectly. There is a small performance boost as a bonus. Overall a simple process.

Answer:X220 SSD Upgrade experience - Samsung 850 Pro

Could you, please, perform AS SSD test?

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Hi, I recently got Lenovo X220, and installed Crucial SSD c300 and transferred the image from the existing hard drive (so no clean install of windows 7).  From what I read, I should be able to take advantage of Lenovo Enhanced Experience 2.0 since it was not a clean install and all partitions from the original hard drive is still preserved.  However,  can someone tell me how to turn this feature on?  Or is this automatic once the laptop recognizes SSD?  I looked under Toolbox, but could not find anything.  Thank you.

Answer:X220 Lenovo Enhanced Experience 2.0

EE is a set of optimizations made to the operating systems and drivers. It's not an explicit setting.

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I have purchased one Dell Vostro 3546 series laptop 2 days back i.e 4th June 2015. When I checked the Warranty details for my laptop (tag <ADMIN NOTE: Service tag removed per privacy policy>) it shows that the warranty will expire on 24-Dec-15 which is less than 6 months whereas the Dell provides the 15 months warranty for this laptop.
It shows that the product is shipped on 24-Sep-14 and thus the warranty will expire on 24-Dec-15 but how come the warranty will expire when the product was not at all purchased by customer.
I have purchased this laptop from authorized dealer under the bill from Nehru Place and request you to please let me know the solution for my problem.
Thanks
Prateek

Answer:Dell Warranty less than 6 months on new Purchase

You need to register the system with Dell (transfer ownership to your name) to initialize the warranty.
<<www.dell.com/support/retail/us/en/19/>>
Use the system service tag and the link above.

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I bought a Dell Inspiron 15 5567 on 2/01/2017 from Reliance Digital Store Pune. Dell support assist shows that my warranty started on 14/09/2016 and will end on 14/09/2017. As far as I know warranty should start from the date of purchase on the invoice. So I searched a little bit and got to know about the ownership transfer process. I did that 15 days ago but still haven't received any notification regarding the same. Can you guys please help regarding this process. I don't know what to do now as my warranty will end in 12 days.

Answer:Dell warranty only for 9 months on new purchase

If the ownership transfer doesn't go through, contact the seller to find out why - if the system was originally sold through a grey market channel, you can indeed have transfer issues - your seller should be able to tell you.

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I have a lenovo G580(20150) laptop which warranty has expired some 6 months back.Is it possible to get the warranty extended ?If so what is the cost ?(India)

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About a month ago my computer would not charge. Purchased a new power cord but that was not the issue. The motherboard has went out on the computer. I paid about $1200.00 for this computer hoping it would last me through college. Now halfway though my second year, I'm looking at having to buy a new computer. I have read that the issue I'm having is common for my computer. Have there been any recalls or are there any options I have to get my computer fixed.  Thanks for your help. JTS

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Unfortunately my warranty has expired after 8 months rather than 12 any ideas what i should do?













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Answer:G505s Warranty has expired after 8 months.

Welcome to the Lenovo Community !
 
From what you have described it sounds like you purchased your computer directly from a retailer rather than from Lenovo.  If that is correct then what happened is Lenovo started the warranty date on the day the retailer purchased their shipment from Lenovo.  With these types of purchases Lenovo generally adds an extra month to the warranty to make up for the time the computer may have sat in a warehouse or on the store shelf before purchase.  In your case the laptop sat longer than expected.  In can be corrected by contacting Lenovo Support and providing them with a copy of your receipt from the retailer.  Lenovo will then update the warranty information accordingly.
 
You can find the phone number for Lenovo Support in your country or area by using the link below....http://support.lenovo.com/us/en/supportphonelist_alt1

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My thinkpad Yoga died at begining of June. Called Lenovo who sent a replacement HD which didn't resolve the problem so I had to ship the item in for repair. This is 16 June and I am yet to hear anything or an ETA on when I can have it back. Just wondering how long does it take on average to get a Thinkpad repaired? Really pissing me off that the rep flatout refuses to extend my warranty for the days I have to wait for it to be repaired. 

Answer:1 months+ wait for a warranty repair?!

depends on the parts availability. But 1 month sounds quite long.

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Hello, I have bought this HP 15 Notebook (product no. N4G35PA#ACJ) from Flipkart.com on 18th march 2016. As per the invoice/purchse date (18-03-2016) and product description (1 year warranty) the warranty should end in 24 March 2016. But I can see (on 16-05-2016) in the HP support assistant window that it is showing "Warranty and services remaining for 8 months". It means I get only 10 months warranty on the product and not 12 months. I registered my product as soon as I received and started using it in March 2016. I donıt understand why it is showing like this. And what do I need to do to rectify the warranty information. Please suggest ASAP. 

Answer:Warranty Duration showing 10 months

@RoyMoon

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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Hi,
 
I have Lenovo Y560. We bought a warranty extention few months back using phone support. They said we will get the receipt in 48 hours and warranty will be  updated in a weeks time. But its been almost 7 months now or so. No change in warranty status.
 
It would be lot better if some kind Lenovo staff here help update warranty on page as I need to get the laptop serviced ASAP. 
 
We called phone support again and what they said is same , it will take 24-48 hrs for receipt and 1 week to update warranty online but they have database with all recodes so you can give Acc number to use the warranty. I am not sure how this works using account number. Would be much better for me if someone just update the warranty on page.
 
Details are as follows..
 
To use Warranty in the database  : Acct number : 1600360225
 
Warranty  valid  till Dec 2013
 
Serial number: QBxxxxxxxx
 
Machine Name: Idea Pad Y560
 
Please help as I need to use IWS in India.. and Lenovo India wont accept my request as they dont see updated warranty on your website.
 
Thank you..
 
Moderator Note; s/n edited for member's own protection

Answer:Warranty not updated in database. been 7 months now!

Hello.. any update on my request? There is no one who can help me with this?

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By and large, I am happy with my Lenovo Thinkpad Edge 11.
 
This is, until I decided to get a 3 year 9x5 warranty extension. After two months of trouble, my frustration has mounted to screaming-out-aloud level.
 
Lenovo's Warranty Extension Process is just the limit. It is an insult to the customer. Just to be totally clear, this is the online order process I expect:
  - I enter my information, model and serial number at purchase
  - I get a choice list of applicable warranty extensions
  - I choose 3y 9x5 service
  - I pay
  - My warranty extension is confirmed at that moment.
  - I receive a .pdf by mail within 5 minutes, giving me all necessary detail.
 
Here is what I got instead (no warranty extension, even after 8 weeks):
 
At first, I bought my warranty thru the Lenovo online shop. I was charged 97 Euros, and got nothing in response, only a mail that my request was being processed and "shipping" would take up to a week. After some time, I got a link, where I had to specify my system and other information. This page displays about postage stam size in IE, with the text all in "Greek". The design of these pages is terrible, even in Firefox, it is misleading, so the first time I didn't even realize I'd finished the process without entering any of the important information. After several days, I got a mail reminding me that I still had to register, so I did, and this time, by chance, discovered the tiny link I had to c... Read more

Answer:Lenovo Edge 11 Warranty extension process frustrating beyond words in Germany

I am sure this is read by Lenovo employees. I guess this forum is a sensitve measuring instrument that provides Lenovo with useful feedback. I hope things will get better! As an Edge 11 owner, I would like to ask you if you have any hardware issues with your Edge 11. Is it functioning OK? Does your Edge 11 suffer from sudden shutdowns while on battery use? Thank youRegardsAxel

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Greetings all! I would just like to share with you my experience sending in, getting a call, and recieving back my lenovo z580 laptop. First of all the call- I called them on the 22nd Nov and they said they would send me a letter. I recieved the letter the next monday Then I called the courier and arranged a pickup on the friday. He came and away to Germany he went! I got a call the next wednesday saying they didnt find a problem with the bootup of windows....Wait...That wasnt the problem. So i told them it was the fan/motherboard and they said ok. I called them yesterday and they said they have replaced the fan and infact I should have the laptop back around 12-2. I got it at around 1pm. The temperature has been lowered by about 2-3 degrees. Not much change but it is noticable.  All in all the service has been very quick and painless and I would not hesitate sending it back if another problem occurs





Z580 with i5 and nvidia

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Hello! I bought a Dell Inspiron laptop several months ago (new) and last week it stopped charging. I sent it back to the manufacturer and they said the AC adapter needs replacing, is not under warranty and I need to pay them ~$159. Can someone tell me why it's not under warranty and if this is true? Thanks. 

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The note book we bought will not turn on, the power button lights up but that's it. We have tried all trouble shooting ideas on here. If it's out of warranty what do I do.

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warranty showing start date 08/01/2016 and end date as the same date 08/01/2016 i only purchased the pc 08/01/2016

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Model Number 90B90012US 1 year warranty expired after only 4 months of buying it. How can I get the full year?













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Answer:90B90012US 1 Year Warranty Expired after 4 months

Good day and welcome to the community.
 
Please contact Support (info below) to discuss adjusting the warranty end date on your H30-50. You will likely need to have your dated receipt available.
 
Hope this helps to get you started.
Regards.
 
Canada


IDEA-branded and B, C, E, G, H, K, N, Q, V, Y Series Products
English 1-877-4-Lenovo (1-877-453-6686)
24 hours/day 7 days/week

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  So I received my new ThinkPad Twist on Wednesday the 14th of this month and promptly registered it with lenovo.And then I discover the next day under my Warranty check that the Warranty was started the day the machine was built and not when you take possession as a New machine/customer. To be fair here most of the vendors do it this way.   I called lenovo and the rep. even told me they think it stinks and then happily pointed out the solution of buying an extended warranty. So in essence you are not receiving what you are paying for. By the way the ThinkPad Twist is one awesome machine.  Very happy I made the right choice.   And I was able to find one with a core i7 processor and 8gigs of ram.   At a price that had me do a double take.   Needless to say I jumped on it as fast as my fingers could place the order. It's a good thing I really like it, or my dismay at the lost of over 5 months of warranty coverage would really have me doing some expletives here.  It leaves one with the feeling that it's a carnival bait and switch move, claiming they are giving X amount of warranty but never mentioning it's from the time the machine was built and not from the date the customer purchases it.













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Answer:Lost 5.4 months on Warranty on new ThinkPad Twist

If you call up the Lenovo service rep, they can reset the warranty to the day you bought the machine, by providing your sales receipt/invoice.

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I've been trying to find a solution to this online for a few days now and haven't come across anything. I have a Toshiba Satellite Fusion. It was working beautifully until the other day when I went to use it. It wouldn't power up so I assumed the battery was dead. Plugged it in and the charging light didn't come on but the computer powered on. The laptop recognizes that it's plugged in and shows that the batter has a 100% charge on it but will not run unless it's plugged and will shut off instantly when unplugged. I've tried using another charging cable with no luck and I'm unsure at this point what next step to take. I would pop the battery out and put it back in but this one doesn't have an easily accessible battery and I'm trying to avoid taking it apart if possible. I haven't located a battery reset button on the bottom either.

As noted in the title it's two months out of warranty otherwise I'd just send it in.

Any help on this subject would be greatly appreciated.

Thanks in advanced.

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As per title really, after some of the complaints I've seen on these forums, I can't understand why these machines are still being warrantied at manufacture, then by time the customer gets the machine, like myself, there's a much shorter warranty remaining. There must be a better warranty registration system than this? Other brands of laptop I've had have involved a customer driven registration program, or one that runs automatically when windows setup completes fully. Anyway, rant over, could I be guided on the process to reset the warranty please? Many thanksMark





Model: G780-2182 / B960 - 8GB - 1TB - Win8









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Answer:Warranty Still Being Activated at Manufacture - Only received 9 months

Hello and welcome,
 
I'll guess that your machine was purchased from a retailer - not direct from Lenovo.  That's how this usually happens.  The laptop sits in someone's inventory for a while. Lenovo phone or web sales tend to be build-to-order.
 
I've bumped into this a couple of times.  The procedure (at least here in the US) is to call support.  Be prepared with a proof-of-purchase that you can email.  Also be prepared to wait a while.  It can take a couple of weeks for the updated expiration date to show up in the data base.
 
Regards,
Z.
 

United Kingdom
THINK-branded products
English
08705-500-900(Standard warranty support)
9 AM - 6 PM Monday - Friday
IDEA-branded andB, C, E, G, H, K, N, Q, V, Y Series Products
English
0844 2491112(5 pm from BT landlines)
9AM - 6PM Monday - Friday

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green line horizontal on my laptop screen, approx 18 months old, depending on th back ground colour,  need help please or is it a new screen i need ??

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I've been lurking a fair bit on these forums lately, and from reading many of the posts one could get the impression that exchanging a defective part / the warranty service process with Lenovo is difficult and frustrating. I haven't had any experiences with getting service on my tablet, which is likely a more involved process than exchanging an accessory, but I would still like to counter-balance this with my positive experience:My slim adapter stopped working last week. On Sunday, when I finally had a chance to look into replacing it, I called the 1-866 number listed on the Lenovo website. After a few minutes, I got a new number to call regarding service from the automated system. I called that number, and 7 minutes later I was done with my replacement part supposedly in the mail. (I remember it being 7 minutes because I was really surprised and was left with a, "What, that?s that?" thought at the end.)I was probably lucky in that there was no wait time (maybe a minute or two at most). The CSR on the other end was very polite and there were no communication issues between us, which has been another issue I've read about online. I didn't have to go through any silly diagnostics steps (e.g. fulfilling a script on his end and escalation through various service levels) and I didn't even have to give him the invoice number for my original purpose or a credit card number to put a deposit on the part until I returned the defective one. (Although I guess that might be tied to my m... Read more

Answer:Positive warranty experience

They are pretty good at shipping parts and stuff for replacement. No bad experience on that. But you have to be careful of missing parts after comming back from depot.One time, they replaced my motherboard and forgot to put in the motherboard battery. Everytime I unplug power and remove the battery, the bios was reset. I ended up calling them to just ship me the battery so I installed it myself. More recently, I sent my tablet in again because there was a high frequnce noise every time I drag a window. I know the draging noise is not comming from my hard disk since I also have a intel X25-m SSD. I mentioned this to a upper level technician before sending it in. Another problem was with the digitizer not working properly. What was the 'fix'? They replaced the hard disk, and the keyboard. I asked why the HDD was replaced, they told me they had to reimage it, and was replaced. Before sending it in to the depot, I had already reimaged the HDD using OS recovery disk. There was nothing wrong with the HDD, or the keyboard. http://forums.lenovo.com/lnv/board/message?board.id=X_Series_Tablet_ThinkPads&thread.id=3811 Anyways, there are morons that just goes by the script, and doesn't know anything else. They are technicians in U.S. not in India or some other country. 

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My laptop screen has developed a vertical grey band about 10cm wide which starts very light but as I leave the laptop switched on gets increasingly dark and when dark I can see effectively a shadow of a previous image on the screen, making it very difficult to read. I'm concerned that it may not simply be a screen replacement issue as there seems some comment that it may be a connector cable issue.  Any ideas?

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 Hello, two part problem. Ordered a T42 from IBM Used Certified program in mid February. (Father is IBM employee) Machine type/model:  2373-C96Serial number:  99KALB0BIOS version: 1RETDPWW (3.21 )Operating system: Windows XP ProfessionalOperating system version: 5.01Total memory: 2048 MB Computer arrived after about 10 days (February 25 or so...), though I had already left for Europe so was unable to try out the machine until April 10. Sadly, the USB ports do not detect devices of any kind. (in device manager, the controllers and hubs all are functional according to XP's Device Manager....however they never see any devices. To be clear, its NOT 'unknown devices' - nothing shows up period.) Tried a Seagate External HDD and a Microsoft Intellimouse. Both of them are confirmed to work on a T60 with XP - so the devices are not at fault. Further, the External HDD 'lights up' when plugged into the USB, so the HDD itself recognizes that it is plugged in....just not seeing from the laptop. I allowed XP to install all available updates, and manually reinstalled the Host controller and Root Hub drivers. Also checked the BIOS, and it seems as if the USB is properly enabled. Still no luck, so I decide look into support from Lenovo. After all, this machine was not functional 'out of the box' - so something must have been wrong before it left the warehouse. For some reason, the automated warranty detection program indicates 'Out of War... Read more

Answer:Used Certified T42, USB not functional out of box + expired limited warranty after 2 months?

so far  as I know that is depend what's conditions when you order this T42. I knew some of them with 90 days warranty from IBM directly. You may contact the seller to ask them what you can do.





2373 M2V 755 /2.0G RAM /100G 7K1002373 72H born on aug 2003 now is retired.Gateway 2500LS/ 2550LS retired on 2003

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Hi all, i'm currently having some issues with the T420 in regards to the hinges. I got it on April 2011 and was reasonably happy with it, OK there was a stuck pixel but its not directly in line of vision so I can live with that. However after 5 months of relatively normal usage my hinges have become really loose, so much that at some angles it can't support the weight of the lid. It's disappointing considering the hinge on my 4 year old T61 is still relatively strong in comparison. I have 3 years warranty on the system so I thought I might as well call Lenovo Support (UK) to get it fixed, however the Lenovo rep stated that it can't be replaced under warranty as its within "reasonable wear and tear" and therefore, require a fee if I want to send it in for replacement. For sure I understand if it's 2 years old or something but 5 months? Something is not right. I was able to bide some time with the Lenovo rep to keep my case number open for a few days in regards to this, but I would like some clarification on the issue with the warranty on hinges. Reading posts on this forum indicates that the hinges are covered under warranty (ref) as long it hasn't been involved in heavy damage which mine hasn't. I also uploaded some videos of the issues i'm facing so you guys can have an idea. Is it unreasonable for me to get this fixed under warranty? I would really like some help on this, particularly from the senior mods or staff who can help me on my issue since I only have... Read more

Answer:T420 Hinge Failure after 5 Months - Not Covered By Warranty?

hey Hearst,could you pm to me the following details : Name:Country:Mobile:Email:MTM [machine type model]:(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)S/N:Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Hello forum, I have a T440 with 500 GB HDD+16 GB SSD. The HDD failed within 3 months with light usage, which is very disappointing. The laptop is still under warranty and I am wondering if I can replace it with a single SSD under warranty. I talked to Lenovo customer service and I believe they will only replace it with another HDD. Can I request Lenovo to replace it with a 500 GB SSD instead for a small price? Or will Lenovo charge a lot of money for that? If the latter is true, then will it make sense for me to buy and replace the SSD on my own?  Also, which option is right for me? To get it repaired at a Lenovo associated depot or ship my laptop to lenovo directly for repair? I don't have a recovery disk and Lenovo said it will provode me with one.













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Answer:HDD failed within 3 months. Request Lenovo to replace with an SSD under warranty?

Hi rad77,
 
Welcome to Lenovo Forums!
 
It?s always good to go with what the brand offers you always, as per the Lenovo policy Lenovo is responsible to replace the part which is shipped with the system only, if you need an upgradation to your laptop either you can buy it from Lenovo authorised service centre or you can purchase it from any of the online store but before that I kindly request you to check here  what does HDD and SSD do.
 
I would suggest you to go for Lenovo service and more over they are even providing you the recovery disk so, it is more beneficial for you rather than choosing which doesn?t fetch you anything.
 
Please let me know whether the above suggestion helped you.
Thank you, have a good day.
 
Did someone help you today? Click on the ?upper half star? at the left side of the post to thank them with a Kudo!
 
Regards,
Naveen.v

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ive been using the laptop for one year and the laptop hdd cover has fallen off, i take it for warranty and they made me pay $50 saying its not under warranty. Plus the Hdd broke several months later. Also not covered by warranty  which really pissed me off and the screen cracks by itself???/ after you let your kids play minecraft on it for 3 hours?  .... 

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Don't know where else to post this, or how to send this to Lenovo directly. Hopefully someone with actual authority gets a chance to read this: Up until recently, I was perfectly happy with Lenovo. So with my recent purchase of the Lenovo Ideapad Y580, that makes three laptops in three years from Lenovo. All of them Ideapads with some power. This new one is an Ideapad Y580, with Windows 8 64 bit and the Nvidia 660M card. The specs are right there on the Lenovo website (it's the Y580 with the blue ray drive). No real customization allowed so the specs are standard. I ordered on 11/26/12 via Lenovo's website and also purchased the 3 YR warranty with accidental damage protection and on site service. A few days later, I get an email from Lenovo stating they have a registration issue with warranties for Ideapad macines, but not to worry, the machines would be verified should I need tech support. My shipping date comes and goes... with no update. And that's when I notice on the forums here that people are having serious shipping delays. Mine ships within a week of the original date, so I guess I lucked out. My laptop arrives on 12/12/12. I'm busy with work so don't get a chance to unbox until the next morning. It boots up, I go through set up, and everything seems to be fine. I install steam and some games  (DOTA2, League of Legends).I launch DOTA 2. I load to the main screen..... and the screen freezes. I tab out and get some OPEN GL error with a... Read more

Answer:My Lenovo Experience.... Warranty and GPU issues

For disappearing GPU - when pc restarts, go to bios, change around graphics mode, then at last screen choose load default settings and save and exit. Then gpu appears again (at least for me) without any backup or driver reinstalls. Anyways, have problems with gpu and neither my vendors nor my warranty seem eager to fix it for me....

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Greets all ..I posted a week or so ago about a problem I was having with the W500 justrandomly shutting down & not restarting.  After alot of headache on my part,I sent it in to Lenovo (EasyServ Notebook Repair Center). Turns out it was the heatsink/fan assembly.  I have to admit I was quite impressedwith their turn-around time.  A UPS box showed up the day after I call tech support,and 3 days later I had my W500 back. Problem now is that the screen shuts off.  Not just blank (and backlit), but actuallypowers down. And I'm sending it back to Lenovo. Tech tells me that maybe the ribbon cable isn't properly seated.  Or the the GPU is flakey.   After a heatsink failure, I wonder what other kind of damage it could have caused.Will I be sending it back yet again after they properly seat my connector? I asked for a new one (replacement) -- but I was told that these are the most reliablelaptops on the planet -- funny how that works.  I just don't trust this thing anymore, havingburned me twice. Tony

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Had I known what kind of service I'd be getting from Lenovo warranty service I'd not have purchased the extended ADP warranty.Bezel broke on my G580.  I have the satin black G580.  Sent it in for repairs under the warranty service.Took FOREVER.After multiple calls and dealing with the frustration of trying to speak with a person I finally found out the problem was the parts were back ordered.  Okay, I can wait.Wait wait wait......Called again."We're so sorry.  There is no reason it should take this long.  We'll get on it right away."And they did.Laptop back in a week from the second call.They replaced the entire lid and bezel with the WRONG lid and bezel.  I now have half a laptop which is satin black, half a laptop that is SHINY BLACK.Screws missing on bottom of laptop too.  They didn't even put all the screws back in.I'm waiting for the f/u "We wanted to check with you call" call because I do not want to wade through the phone tree, email contact attempts.  But if no call in a week I'm will do so.They obviously did not get the right parts but instead used parts from a different G580 model number to repair mine.Someone had to okay doing so.  Some manager in warranty repairs gave the repairs using the wrong parts the green light.  This was not a decision made by the repair tech.That manager did not call me and review my options, nothing.  That's a manager in my book that needs to be fired IF Lenovo is reall... Read more

Answer:G580 VERY bad warranty service experience

Well got my post repair customer service satisfaction survey.  We'll see how Lenovo responds.  They owe me the laptop I purchased, a STATIN laptop, not a half satin have shiny black laptop.  Totally unsatisfactory.

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What's your experience with Yoga13 warranty repair?  I bought a Yoga13 in May from a Microsoft store but had to send it back to Lenovo for repair in July due to issues with battery and fan. Power management showed 100% charged while battery was totally drained, and fan was on all the time.  Sent it in 7/18, parts still in back order as of 8/13.  Was told on 8/6 that someone from Customer Relations will call me by 8/12.  Called 8/12 to confirm that someone would call me by 8/13 the latest.  Called again 8/13 and was told the repair was cancelled (probably due to my call on the 12th) and I still need to wait 3 or 4 more days to hear back from Customer Relations.   It's been almost one month and I am still waiting.   Given it's a brand new laptop I just don't think waiting this long is acceptable without a loaner as the interim solution.   Is my experience the norm or am I the outlier?  Any suggustions on what to do?   -Desparate in Cincinnati

Answer:Yoga 13 Warranty Repair Experience

Wow, that sounds terrible. I'm sorry to hear about your wait. Lenovo depot repair is supposed to take 7 business days or less. Anything more than that, I would consider it unusual. My Yoga 13 is in repair at the depot right now, today is the 7th day. I sent it in two months ago for a screen replacement and had it back in my posession 7 days later.  Have you been monitoring the online status?http://support.lenovo.com/en_US/product-service/depot-status/IdeaLookup.page I would call and complain, ask for a new Yoga, anything... more than 7 days is bad; a full Month? That really sounds outrageous.

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i spilled some water on my screen a few month ago,  but since the laptop worked just fine, i didn't send it to service. and 1 week ago the fan died, actually before it died, the laptop started to sound really loud. but since i really needed my laptop, and i don't have another computer to use, i just keep on using it.i called the warranty service, they send me a box and, today my laptop just returned to me.i was surprised that they changed almost everything, the keyboard, the LCD and the mainboard. i can say the screen is so much better than my old one, with light leak at the bottom of the screen. the keyboard still feel the same, which is not bad at all. but i noticed some scratches made maybe when they're fixing the laptop.before the service, i did got some overheating issue that i just ignored, but now the laptop seem to be running quite ok with no unbearable heat.i'm not sure what they did with my laptop, but they say something about a secondary fan (in the form that they send back) i wonder if they add a secondary fan to my system, or they replace it? how many fan was it supposed to have anyway?my laptop is X61 7675-CTO, without WWAN













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Answer:My experience with Thinkpad warranty service

There is a secondary fan for the WWAN card's position, if they are going to add a secondary fan then that would be one they added.

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Hi Lenovo, My laptop warranty recently expired. (Last May , 2012). I was hoping to extend it even before that but I had difficulty getting a local company to process it in the Philippines as I bought the unit in HK. Is there a way I can extend the warranty even though its already expired? How do I go about it?

Answer:Warranty Extension for X220

Hey Ongb,
 
With your warranty expired longer then 30 days here are so options for you to consider.
 
http://support.lenovo.com/en_US/product-service/detail.page?LegacyDocID=THNK-PLUS
 
Its the ThinkPlus and Lenovo Care Services for Post-Warranty Maintenance (MA) which you can get with an expired warranty.
 
Here is a list of contact support who can help you set this up:

Philippines
1800-111-00724 Hours of operation: M-F: 8:30 AM - 6:00 PM except public holidays

 
http://support.lenovo.com/en_US/product-service/warranty-upgrade/default.page
 
Best Regards,
 
Hiro
 
 
 
 





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Hey, Since the IPS panel is plague with issues (mine too ), which of them are actually covered by lenovo? I've seen peeps having both the ghosting and bright spot issue covered when it first appeared, but now it seems they don't accept it anymore >:\So, can the peeps who have had their IPS replaced tell me when and what issues were covered? Thanks  (btw, i have ghosting and 1 bright spot, and living in Australia) 

Answer:X220 IPS LCD Warranty Info

have you tried to call the warranty department on 131 426? Is your ghosting problem bad?

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I bought a Thinkpad L412 last October. In July the 'G' key broke off. It was a manufacturing defect. It was held on by 4 small plastic L shaped hooks on the back, and one of the hooks was not printed correctly. This is probably a 5 cent piece of plastic. I took it to my local Lenovo service shop. They told me it would cost $55 CDN+ to fix because it was not covered on the warranty that came with the machine. They said that the key breaking off after 10 months was "normal wear and tear". Before buying the L412 I bought an IBM Thinkpad T30 in 2003. And before that I had a IBM Thinkpad 700C purchased in 1993. The keyboards on both of those machines are still perfect. They work like the day I bought them. How is it possible that the keyboard breaks on a 10 month old L412 to "normal wear and tear"? Lenovo may have bought the Thinkpad name and patents, but they have obviously reduced the quality. These laptops are not worth the money. Disgusted with Lenovo, I have switched to Apple. At least with them I know that the product was built to last only a few years.

Answer:L412 - key broken after 10 months

I agree with the degradation of Thinkpad quality, but my Mac mini died after 17 month with a dead mainboard and warranty was refused. So don't be too optimistic. Cost cutting is a global problem. Regards Umbi





--working with W541, T410 2537AF8, Tablet 1838-2CG, caring for R61 7732-NDG, T530 2924-GJ4, L512 4444-4NG, R61i 7650-D6G, X60s 1703-3JG, X40 2371-8EG

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Hi, I just bought a Lenovo IdeaPad Y510P early this year. Just about last night I was using it without any problems, then this morning when I turned it on, the screen only shows the Lenovo logo and stuck there. I tried turning it on using the NOVO button, plugging out the adapter and pressed the power button for 30-40 seconds, disconnect everything from the laptop, unplug for 12 hours, pressed F4, F9, F10, none of them work! The screen stay still with the Lenovo logo with black background. This is frustrating. Even more disappointed when I thought I could send it for warranty but there are tons of commentsof  bad experience sending Lenovo's item for warranty. Some of them didn't get their item repaired for up to a year! I am in need of this laptop because the coming semester is just around the corner. I'm just wondering if there is any other way to get my laptop repaired for free under warranty quickly. Or are there any other suggestions of what should I do? If there's none I can do about it, then I guess I'll just send it for warranty. P/S: Currently not having so much money, so buying a new laptop is not an option. Thanks in advance.Fahmi

Answer:6 months old Y510P BROKEN!

You don't have anything connected e.g sd card? 





Lenovo y510p - Intel Quad-core 4th gen i7-4700MQ @3.40Ghz - 16GB RAM - 1TB HDD 8GB SSD - 1080p FHD - Nvidia 755m SLI

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When I purchased my Yoga  3 my first thought was to purchase the extended warranty with accidental protection from Squaretrade instead of from Lenovo. Today I wish I had. Two and a half weeks ago I sent my notbook to lenovo support to the address in Louisville, Kentucky as they instructed because the case warped, the LCD stopped working, LCD case warped also and the upper case had to be replaced and it was a no-post and would not start  But I would charge and the battery was full. They received it for rapair on April 12th 2017 its  case number was 7025182746 . I just got it back today April 28th 2017. I turned it on with the power cord plugged into it and begain to let it run the windows updates. As it was finishing and just as it was about to restart a message appeard 10 then 8% power then shut down and hasn't started since. The exact same prome I sent it in for the first time still exist. Now they are having me send it back in under a new case number 70255275634 the only difference they want me to also send in the adapter and cord.  I bought the extended warranty with accidental protection from you. So not just replace it... They have had it for 12 days and its still not fixed. Now I have to wait another 12 days?  If they tested it as they said I would not bee having this problem

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Hi, I pressed some strange keys on my keyboard (something like a shift+alt+function) the other day when I was in Excel and I unintentionally turned on some feature that causes my Thinkpad X220's display to automatically reorient when I physically change the orientation of my screen.  For example, if I flip my laptop sideways, the screen orientation changes as well.  As cool as this is, it's driving me crazy.  Any idea how to turn this feature off? Thank you!













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Answer:x220 screen automatically reorients when I carry laptop around

Hi beariebird, and welcome to the Lenovo User Community!
 
Ctrl-Alt-R toggles the Lenovo Screen Reading Optimizer on and off. Handy for reading documents and tall pages, mouse buttons for backwards and forwards.
 
Tell us if this helps!

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Hello,just a quick question about Warranty and refunds. I called today about getting the laptop fixed today and they said that parts wernt avaliable.i have most of the problems mentioned in the forum and they told me that if i want to send it in to the depo i have to pay my own shipping, is that true?as far as what i read, it says the service provider is to pay for that...i opeded for the 3 year depo warranty..yet the website says the laptop has a 3 year mail in service? so im confused. because parts are short and it probally wont do any good anyway i have asked to go for a refund.i am still within my 21 days they just flat out refuse. i have shown them this forum and they will not acknowlage any problemsor the fact people have returned theirs.. what do i say? what do i do? .. help! this is my first time i buy from Lenovo and will be my last  regards,

Answer:x220 Warranty/ return/refund

scratch that, i called digital river and they said its fine, i may return it and its being returned..

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Hi, I am trying to purchase warranty extension from shop.thinkpad.com. But however I try, it says "Cannot order cart that contains invalid items." while I purchase the 2yr base warranty extension. Anybody successed with it? (If this post should go to some other area please kindly move it, thanks!)

Answer:How do I purchase warranty extension for my X220?

did you buy the item in the states?

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Hi guys, I was trying to do a warranty upgrade for my Thinkpad X220 from lenovo.com. But whenever i tried checking out,i received an error " Cannot order cart that contains invalid items." Anyone knows why? By the way,i was trying to order the 41C9170 3 Year Base Warranty Extension. Thanks in advance!

Answer:Lenovo X220 Warranty Upgrade

try calling the lenovo customer service in Singapore, you can do it over the phone.

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Hi, I'm in Belgium and I have recently found some cracks on my TP X220 lid (which are near the hinges). Just like similar problems that were posted on the forum, my machine is actually placed inside the sleeve in a backpack, there's no way it can suffer from normal wear and tear or any direct hit which might cause the crack. I've sent the machine to Lenovo service centre in Germany, with several other problems reported by in the end only one of them (which is related to the CPU noise) is fixed. Regarding the crack, it's known that the physical damages are not covered by warranty, but clearly this is something due to the quality issue. And the cracks are growing worse, as I observe them everyday. Should I contact Lenovo Belgium complaining about this unsolved problem? Thank you!

Answer:Lid Crack on X220 - covered under warranty?

are you using the laptop in really cold weather condition? do you have a picture of the crack?Usually cracks are considered a user induced damage, unless you can prove beyond a shadow of doubt that it is design related. So far the number of cases reported for screen casing cracking on its own are very small, so it is most likely not considered design issue. Also, i have owned over 12 X220 + X230, none of the screen casing cracked in the minor that you mentioned due to normal regular use.

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Hello all, I have an X220 that is still under warranty with the IPS panel. Recently, my screen started suffering from the "vertical bands" that seem to be semi-common on this model. I have removed the panel and reseated the cables and still has not corrected the issue. From what I understand, this is a problem with the panel itself. Now, I've tried to submit a warranty request to learn that IBM still apparently handles these. That form was maddening. I have not received any email correspondence on the issue, but suddenly today an empty box showed up my house and apparently they want me to send the whole laptop back. I do NOT want to do that, I just need a replacement screen. Can anyone help me with the right way to process this request? It's very frustrating. Thanks

Answer:x220 IPS replace under warranty--why is it so difficult?

Unortunately, I am fairly certain that  IBM will not send you a screen for your replacement since this part  is not classified as a Customer Replaceable Unit (cru).  If you have the basic warrantee they are going to require that you send the laptop in to Easyserve or bring it to a Lenovo authorized repair center.

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Experts: I am looking for a certain config in an X220 that on the Lenovo site has a ship date of 12/26. I don't want to wait that long but do want to have an option to purchase a 4 year NBD on site warranty and TPP for accidental damage. Is this possible through Lenovo for a non-Lenovo purchase (ie tigerdirect)? Are other warranties better (ie square trade, etc)? Many thanks













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Answer:X220 Warranty and TPP after Tigerdirect purchase

Any help appreciated on this warranty issue. Also, can the internal SSD in an X220 be removed and placed in the WWLAN mSATA bay or does the mSATA SSD that goes in there have to be a different one?

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Hello! Today I was using my x220 and sudenly it died. When I want to power it up, it just blinks and power off. I have 1 year basic warranty and I bought it in US, but atm Im in Poland. Can I use international warranty here?

Answer:x220 died, international warranty?

What do you mean by "blinks and power off"?  What's blinking?
 
Have you tried removing the battery and AC supply, pressing the start button 10 times keeping it pressed for 5 seconds each time and then attaching only the AC supply to see if it starts?
 
To find out about International warranty, amongst other things, maybe you could take a look at this thread in the forum FAQs.

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I purchased a Lenovo G570 and noticed within 3 months the screws at the bottom were dropping out unknown to me. Next the rear edges cracked open everytime I opened up the Laptop TO USE IT and made a cracking sound , same noise when you close it.I am highly disappointed in this Laptop. I was considering getting a Lenovo Tablet but after this nightmare , I will keep as far away from Lenovo as I can.Also I bought the Laptop at the end of August and was shocked to discover that my Warranty expired a couple of weeks before it should have so to replace the Screws I was told to ship it to the factory for repair would cost over $250 !I see some Screw Kits available for much less than this.I am now just waiting for the Whole Laptop to fall apart but will not be repairing it , I will just throw it in the Garbage Dump and consider it a waste of money.I will go for a Toshiba or Apple next time.Never Ever Again ....NOT A CHANCE WILL I EVER PURCHASE LENOVO !  SHAME ON THEM ! 

Answer:Highly Dissapointed G570 falling apart within 3 months and now cracking close to end of Warranty

It will keep falling apart. Don't buy anymore Lenovo products. They will just beak into pieces. They are shameless and disgusting. My laptop just keeps falling apart.

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To whom it may concern, I am writing this message to inform of you of my displeasure with one of your products. I purchased a HP Envy M6 in August of 2015 at around $700. Last night I went to open my laptop and I heard a loud snap. The noise that was heard was my hinge breaking as well as it snapping the plastic from the bottom base cover. I have now had three HP laptops and all three broke the same way. After doing some research online I found out that this is a common thing for HP laptops, specifically the Envy models. I even noticed that there was a class action lawsuit against HP for their hinges specifically. I went around to repair shops to get a quote on how much it would to be fix and was quoted from $150-$200.I was shocked at the amount quoted as I already had put a large amount of money into the purchase of the product and the product being relatively new. It is unfair to your consumers to have high priced top of the line products break on them on a regular basis. I am inquiring with your company to see if there is anything you can do to help rectify the situation. If nothing can be done I will stay away from all HP products permanently. Please feel to reply with any questions or comments you have about this incident. Thank you in advance for the timely response. 

Answer:Broken hinge after only 18 months of ownership

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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DON'T BUY THIS PRODUCT.  I switched from Apple to HP in January 2017, thinking it was a smart move as the laptop was half the price. £700 and 4 months later, the bottom casing has cracked and apparently my warrenty won't cover it.  The crack came as no fault of my own. I have not dropped it or mishandled it. It was a lot of money for me to spend and so I treated the product with the upmost care. Yet HP would like to charge me £137 to replace the casing. £137 for cheap, poor material that cracked within 4 months?  Upon buying this product I was told it was indestructible and wouldn't break easily. 4 MONTHS LATER???  This laptop is not worth it and HP are a terrible company.   

Answer:HP ENVY NOTEBOOK - Broken in 4 months

A laptop is "indestructible"? 

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The hard disk of my laptop got broken after only 22 months of normal usage. The legal warranty for any electronic device is 2 years + 2 months but the italian vendor is not willing to cover for it. When I approached them they came back with a quotation of 210? for the repair without even having checked the laptop that is still in my hands.Do you think is possible that the vendor is not covering for the warranty? Any of you have experienced such an early failure?Thank you 

Answer:Hard disk broken after 22 months

Hi, I know Italy has very generous warranty laws but I don't know how this work. Please check with the vendor. Regards.

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Hello,
     I recently sent my laptop for repair to Flextronic (Solectron) for a problem with my LCD panel. On the LCD, around 50 gray dots appeared near the center. They weren't dead pixels but stains on the back of the panel. Before sending the notebook, I inspected it and I found a crack near the left hinge. I take care of this R51 like a baby and it's in pristine condition with no mark or scratch on it. I noticed the hinge was loose since a few months but I never checked the cause of this. Now, about the crack, what I noticed is that it widen when I raise the lid and it stays widened as long as the lid is raised. The hinge clearly pushed on the plastic and I'm 100% sure it's what that caused this crack. I got a call, two weeks after my notebook was received at the repair center. They told me that they would replace the LCD panel but they would charge me $140 to replace the base... I'm fighting with them since to get this base replaced under warranty. I paid for a 3 years on site warranty and they wouldn't even offer me the on site service I paid for... I've been without my notebook for 3 weeks now and I find this very frustrating.
 
Here are some pictures of the crack, on my R51 and on the R51 of someone from another forum:
 
http://picasaweb.google.ca/picasawildchild/ThinkPadR51Public#
 
Has someone else experienced a similar crack on a R5x serie notebook?
 
Thanks
 
Gabriel
Message Edited by wildchild on 11-07-2008 03:12 PM
Messag... Read more

Answer:R51: Cracked base, stained LCD panel, Very bad warranty experience

I've been escalated to the customer care service at the beginning of the week just to get over and over the same answer, in the last two days, that an engineer took a look at the crack and that it wasn't seen as a manufacturer defect. Now, I just hope my machine won't get back in a worse condition than it was when I sent it. I'm also very frustrated about the quality of the service I got with them. I bought this ThinkPad to replace a Toshiba notebook that gave me a lot of trouble. It was always broken and their CS service was very poor. I paid $2100 for this ThinkPad, including a 3 years on-site warranty service that I couldn't even get, for a notebook less performant than what I could get from other manufacturers, just because the ThinkPad had a great reputation. I was expecting, at this price, to get a good and though computer and I hoped to have a nice service if any problem would happen with it. Now, I think I got a worse service than Toshiba and this will clearly puts Lenovo on my black list for my next notebook purchase. I just hope my R51 will stay as a whole for a long time from now, even with this crack on the base because I don't have the money to replace a notebook every 3 years, especially after I paid that much on this one.

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I received my T420 earlier this week and wanted to let everyone know my experiences with the machine itself as well as some accessories I purchased for it. You will see comparisons to the T400. The T400 is my SO's machine. Machine details for both are in my sig. The T420 shipped with a 500GB HDD & 4GB (4x1) RAM. This review is mainly about the T420 with the HDD installed, but with 8GB of RAM. A little about meAs a student I mainly care about battery life, boot/ resume time, and system stability. Stability is very important to me because I take my class notes on my computer and we take exams on our computers as well. If I have computer issues during an exam, I could receive a worse grade or even fail. I fell in love with Thinkpads and the trackpoint the first time I ever used one years ago back in the era of 266MHz processors. While I have owned other laptop brands (Gateway, Acer, Compaq) it was soley because of price. I am happy to have a Thinkpad to call my own again. For a while, I considered an x220, the x220t, and the W520. I decided I could not live with the screen resolution on the x220, the 3yr Think Pad protection + on-site was too much on the x220t ($459 vs $259 for other Think Pads), and I did not want to haul around the extra weight and size of the W520. This is my third 14" ThinkPad. I bought the machine during a sale where there was a free upgrade to 500GB HDD and 4GB of RAM. At the same time there was an extra 5% off on any T series. With thos... Read more

Answer:My T420 Review + Warranty Experience + Accessories & Upgrades

Update: so I did try to fit both a T420 and a T400 into the 14W sleeve and while it was a tight fit vertically, they both fit. This gives you an idea of how large the sleeve is. 

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Hello, i just bought a Lenovo u41-70 laptop on 21 May 2015, and once i switch it on, i reallize that my warranty is activated roughly 1 month ago and Lenovo software "OneKey Optimizer" stated "OKO Cared for your pc for 32 days" but i just bought it few days ago. So, the question is, are my Laptop being used before i bought it? or it is just technical problem? Another question is, text on U41-70 is really blurry and the color of the text is not sharp or dark enough, is it the screen problem? Should i bring it back to the store for 1 to 1 exchange? 

Answer:Warranty and Screen problem for U41-70 laptop

Hi dogcomz,
 
Welcome to Lenovo Community Forums!
 
The warranty should start on your purchase date.
The warranty you're seeing is possible from the release date of the PC.
You're purchase date will be honored by the Lenovo Technical Team. I suggest you give them a call and ask to update your warranty, You might be asked to send in a Proff of Purchase such as your receipt.
 
I also suggest you perform a One key Recovery on your system, (Turn off the system and press the recovery button and select recovery)
 
This will reset the OS to a factory state letting you set your Own User details.
 
About the LCD you can try this clear type setting to adjust the LCD Sharpness ( Suggest you perform this one you're done with the OKR)
 
Hope this helps
Cheers!
 





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I plan to install an mSATA SSD as a boot drive on my X220, but I'm wondering if this will void the warranty in any way. I have about 2.5 years left on it, and don't really want to waste it. Thanks for the response(s).

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hello, i have lenovo X220 type 4287---2sg but after warranty check - type is changing to 4291---- 42U is it normal ? warranty status is real - valid to 2014. I've bought this machine in US. thank you for info.    

Answer:X220 Type mismatch after warranty check

Hi, dtx123
 
What program or website are you using to check your warranty status? Also, could you send me a private message containing your serial number so I can look up your machine type and model on our end?
 
Thanks in advance,Adam





______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

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I have not been able to 'plug in' my AC adaptor properly for almost 6 months. It always slides out a little after plugging in. At first, it was just a tiny problem and I managed to wiggle it manually. But now I cannot even charge unless I wiggle it for a good 10-15 minutes to find a good 'spot' then physically hold the cord in place. I thought it was the AC, but having tried a new AC adaptor that changed nothing, I started to think it's the DC. Called Lenovo today,  but was told that DC is not covered by warranty (although my machine is still under warranty). I don't know why it's not under warranty, as quite a number of threads have reported this issue here. Anyway, Lenovo asked me to just find a local service provider if I want to have a check up and change the DC (not keen on sending in the machine), but would changing the DC affect my warranty? (If it requires opening up the machine..etc). p.s. Lenovo Switzerland is very unhelpful in this regard (called them 5 times and was passed around to different people), so I had to post the question here. Thanks in advance.    

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Hi, I just called Lenovo Australia to ask about purchasing an X220; specifically, whether they're available clean (i.e. w/o an OS), and what the Linux support is like.  I'm looking at an X220 because I've heard (Reddit, HN) that they're pretty good in that regard. The agent to whom I spoke could categorically state that clean X220s aren't available; they all come pre-loaded with Win7. However, what he told me about Linux support was troubling.  He didn't know about driver support, but said that installing a 'third party' operating system would void my warranty.  When pressed, he clarified that he meant the warranty on the software, not the hardware. So I thought I'd ask here: what's Lenovo's actual policy on Linux?  How's the driver support?  And the major question: do I really kiss my warranty goodbye for having the temerity to change OS?   (On an unrelated note, my profile on this site keeps defaulting to German when I log in.  What's up with that?)













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Answer:X220: installing Linux will void warranty?

Lenovo currently don't support Linux installation on the new systems. But installation of linux won't void your warranty, period. Because when you send your laptop in your depot, they won't touch your hdd, unless it is:-broken-needs a full reinstallation of the recovery partition

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