Computer Support Forum

X61 tablet finger print reader

Question: X61 tablet finger print reader

I was never able to get that setup. I followed the instructions and it just doesn't work. Couldn't find much documentation on it. Anyone ever set this security feature up?

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Preferred Solution: X61 tablet finger print reader

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

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Hello, I bought a x230 Tablet from ebay.  It didn't come with a fingerprint reader.  Is there a part that I can buy to add a fingerprint reader for it below the LCD screen? I've looked at https://download.lenovo.com/parts/ThinkPad/x230t_fru_bom_20121010.pdf and found this:04W6941 LCD ButtonBzlASM wFP CM204W6845 w/FP for Comet-2 I noticed from google images that 04W6941 is only the panel and doesn't include the fingerprint itself.  Is this true?I've searched google about 04W6845 and I couldn't figure out if it's what I need. Thank you for your help.

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Does the W700 Tablet work in Ubuntu or in any flavor of Linux? Does the color calibration or finger print reader?How does one get them working? Anyone know? Is this a Wacom or something else -  USB or serial? I have seen linux venders offering the W700 with a fully working tablet so there must be a way to get this going.I also get the sense that the color calibrator is a HueyPro, is that true?  

Answer:HELP: W700 color calibration or finger print reader and tablet in Ubuntu?

Anyone have a clue?

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I am trying to print my passwords from the fingerprint reader application how do I do this

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I am using ThinkPad X61 Tablet, Model 7762-95U and I have trouble with finger printing.Can any one tell me what is part number of internal finger reader so I can order the new one. I try to find it on lenovo webside, but can't.Thanks alot. 

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Hello,my finger print scanner for dv7t-7000 CTO product N: A5F92AV ,suddenly stopped working and there is noway i can see the option to activate it in the welcome screen or any other place even from seetings. I have upgraded to Windows 10 64bit, though after upgrade it was at first working. please help on my issue with appreciaciation in advance. Regards

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i install a vista ultimate 64 bit in my laptop but the finger print reader didn't work,i just install the driver i find in swsetup but the driver failed to install,should i need to download a installer for 64 bit vista,and anyone know site for this installer? tnx in advance...
 

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windows hello option is not appearing in sign in options .although i have downloaded the driver for fingerprint reader from hp support.

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My new laptop acer aspire has a finger print reader but i don't get what it's for
when i touch it comes up a broken image
could somone explain

Answer:Finger print reader

The fingerprint device (also called a Biometric Device) can be used to login to windows without typing the password, among other things.
Fingerprints can be enrolled and only the enrolled fingerprints will be authenticated.

But before it can be used, the drivers for the device should be installed.
It would be better if we could know the model number of the device.

You can get all the hardware details about the laptop using Speccy. Install Speccy, run it and then fill in the details in your System Specs. The more the better.

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Hi,This is charan kokkonda. My laptop is Hp elitebook folio 9470m. An my issue i am unable to setup fingerprints in my laptop. so could you please help me out in setting up my fingerprints in my laptop.

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Carbon X1 20A8 fringer print reader was working, able to enroll and use.  System upgraded (?) to the driver sent and software on support.lenovo.com and now Windows can not see the device This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful. Is there a way to go back to the working device driver?  A known fix? The machine is full of gremlins.

Answer:Finger Print Reader

Hi Ctsooner,  May I know what is the OS of your X1 carbon?And what is the versio of your fngerprint softwareYou could check the version when you open the fingerprint software and get it from about button.  

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my fingerprint reader doesnt works .....it doesnt....in the begining it used to receive my responces...now no responce ....i have tried to reinstall the drivers but still doesnt works.....acer 5738......
 

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i used to have my finger print as a password, but it stoped working and now when i open the computer it says that he is trying to connect with the finger print reader. when i go to the finger print manager i get a message that i need to confirm that the reader is ready. what can i do

Answer:finger print reader

this could mean your fingerprint reader is broken. do you still have warranty left?

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I have a HP pavilion dv4. I just updated a new version of my finger print reader (digitalpersona personal)... and now it is not working.. what should I do?

Answer:finger print reader

Perform a System Restore - choose a restore point prior to the installation of the fingerprint software -
DTART | rstrui

1

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good day! i would like to change my OS from vista to Xp and im concert about the finger print reader,it is possible that can i use the reader when i change my OS? or is there any site that i can find for a installer for the reader? thanks... here is my laptop HP dv4-1135ee...
 

Answer:finger print reader

It looks from the HP driver downloads website... they really want you to install Vista (there are almost no downloads available for XP). So your downgrade will likely be very painful.

Before you downgrade you will need to know your motherboard chipset, wireless, ethernet, graphics, fingerprint reader, sound, etc. manufacturer and model numbers. Then make sure drivers that are not available from HP are available elsewhere. The IDT/Sigmatel audio driver may be especially difficult to find.

I recently downgraded a Gateway laptop and had to get the ATI chipset driver for a MSI laptop (Gateway and ATI didn't have one for XP).

Good luck.
 

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I've recently had my T43 (1872) repaired. It did not originally come with a finger print reader. The original palm rest was faulty, so it was replaced by another one. The new palm rest has a finger print reader. Is there anyway for me to use the fingerprint reader (eg download a driver, etc)? It's not showing up as a hardware feature  and I've tried running System Update, which doesn't bring up anything either. While it's not absolutely necessary to have this, it would be a nice feature.

Answer:T43 Finger Print Reader

Every T43/p I've ever seen was capable of utilizing the fingerprint reader. Please verify the following:
 
a) That the palmrest is properly connected including the cable from touchpad to the motherboard.
 
b) That you have the latest BIOS.
 
c) That the FPR is seen and enabled in BIOS.
 
Good luck and keep us posted.

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I have a 840 and the finger printer reader does not work with imprivata application

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I bought a new R61. The fingerprint software seems unstable, it does not work while logging in. It says swipping is too short and quits....when logged into vista, it works well....I'm using 5.6 version of fingerprint software...

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I have a X240 laptop and the finger print reader does not work. I downloaded the driver software from the support website. This is the message i get. When when i enter the correct windows password I get this error. Can you please help ?  

Answer:X240 Finger print reader

Hi chidu_, and welcome to the Lenovo User Community!
 
Either you have a configuration which does not include a fingerprint reader, or it has become disconnected.
 
What's the exact model number of the X240 (10 characters starting 20A...)?

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Hi. I had a fully working Finger Print Reader. Then today all of a sudden it stopped doing anything. What I checked:- It's turned on in BIOS- Drivers are installed (reinstalled them 2 times)- It doesn't even show as an option in Windows anymore - It's not in the device manager So um, hardware failure?

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I have a new machine.  The fingerprint reader does not work, no lights, no response.  I have uninstalled the device in device manager restarted  and reinstalled it, still no response. Looked for Simple Pass software but could not find it. Where do I go from here?










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Answer:Finger Print Reader Does Not Work

Hey! Did you uninstall the fingerprint driver in the Device Manager before? To use the download that I am providing you with, you will have to uninstall the driver again. Open Device ManagerLook for Biometric DevicesUnder Biometric Devices, look for the device (called Validity Sensor or AuthenTec Sensor)Right click on the Fingerprint Sensor Click UninstallRestart your Notebook.  Here is a download for the Fingerprint scanner. This download sp71729.exe might work for you.  As a very last resort, you could try: The steps provided as a solution in the Validity fingerprint scanner not working on Windows 10 thread. Uninstalling HP SimplePass completely,Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance let me know and I will gladly do all I can to help you still. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos. Thanks! 

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the finger print reader is not working with my HP ENVY TouchSmart m7-j120dx Notebook PC (ENERGY STAR)Model #:E8A11UASerial #:5CG417DQ33i downloaded the software  but still not working 

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Can someone give me starting point to begin the set up process of my Finger Print Reader?

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Do you know the finger print reader on SL series is complied to  UPEK TCS3C/TCD42A  standard ?

Answer:Finger print reader on SL series

My guess is that it's really some UPEK fingerprint reader since Lenovo uses some sort of modified UPEK software (unfortunately it lacks some cool features like password-protected folders or macros).





Lenovo ThinkPad T440s (i5-4300U, 4GB, Intel HD 4400, 256GB SSD, WWAN)Lenovo Blog CZ

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i've recently purchased lenovo 3000 n100 0689 A65 notebook. Please let me know how to use the features finger print reader & bluetooth?

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i just got my laptop from ensure services in Riyadh, Saudi Arabia. i found that the finger print reader not connected.  how may i complain about the bad service? bcause its been more than 2 hour while i am tring to contact the branch but they keep me on waiting!! 

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I have been logging in to my IBM T43 lately using the built in finger print reader with no problem until I decided to delete my existing passport ,to include my enrolled fingerprints along with it. However, I  was not able to swich the log-on settings back to classic during the configuration so when I restarted the laptop I was again greeted by the "fingerprint log on," which of course would not open into windows unless I get to type in my username and password --that which I forgot. I tried to use the "access IBM" during restart but I could not even make restore. I do not have any manual with me realting to the fingerprint log on. I also tried booting to "safe mode" but still the fingerprint log on appears. I do not have any recovery CD or the XP pro reinstall CD. Any help will be highly appreciated.

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Hello I have a brand new W500 with finger print sensor running with Windows XP. All Updates from MS (SP3) hase been executed as well the one using the thinkpad System Update 3 tool. The finger print sensor software version is 3.2.0.275  If I run the finger print software, I see the error message: "Get power-on policy failed!" In the device manager I can not see any symbol of a finger print sensor. There is one unknown device with yellow icon called:Intel(R) ICH9M-E LPC Interface Controller - 2917 I also run the IBM Sytem Toolbox but I can not find a finger print sensor test. Does anyone have an idea how to solve this problem? Thank you and best regards GeriPS: The computer is equipped with a finger print sensor:Message Edited by Geri on 11-25-2008 03:51 AM

Answer:Finger Print Reader is not working

Hello, you´ll need the intel matrix storage driver. Please read installation instructions carefully. Please refer to this thread, also. It´s the same procedure. After that, install the fingerprint software from Lenovo support page over your existing installation.  Message Edited by Agotthelf on 26-11-2008 09:00 AM

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I ahve a Microsoft Fingerprint reader and today it has stopped working as it should. It still recognises my finger but when I am trying to log on to a website, nothing happens. I am wondering whether it is a virus that wants me to enter my details and things. it would be a great help if anyone knows what the problem is.Thanks

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Bought a second hand Lap top. Need to change the finger print reader to MINE. Thanks

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hai,
i have an hp pavilion dm4 laptop. i have installed windows 10 and using for last 10 months but after updating to latest build 11082 my finger print scanner is not detected in start up login but i can add fingers and delete fingers in windows hello section. this started only after latest build was installed prior to that i was able to work it out. any one please help me out.

Answer:finger print reader not working

Have you checked HP's website for updated drivers?

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At starting up my computer this morning I could not log in with my finger print: the reader's light is even not blinking. I have alreday checked under the device manager and I could not even see the Biometric Device listed.I tried to reinstall the drive, but the system tells me it is alreday installed. Thanks for the help

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Hello, dear i Purchased one hp probook 450 g3 without operating system i did my self Windows 10. and installed all drivers. But i didnt find finger print software one hp website. i am already installed the finger print driver. but the censer not working. can you help me for this issue .

Answer:Finger Print Reader Softwear

Hi: You need this software... http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7834518&swItemId=ob_164576_1&swEnvOid=419...

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What do I have to do to enable the finger print on my T43p? At the moment when I log on it doesn't come into play at all. Many thanks, and Merry Christmas to you all. Jason

Answer:T43p & finger print reader

Do you have it enabled in BIOS?

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I have bought Acer Aspire 5738 which has finger print reader option.
I have installed the drivers given in the CD but still I am not able to get the finger print reader activated.
When I am clicking on the fingerprint icon,it does nt do anything.

Please suggest me for the same.
 

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I was just wondering does the reader lite up? From new I have not been abel to get this to work. I have uninstalled reinstalled and updated the drivers, I have even gone in to the bios looking. I read the trouble guides about running PC doctor but I can not find any thing in there to test the finger reader. I have even checked the flat ribbon cable to make sure it was clean and seated good. Mine does not lite up at all. This would be a very nice feature for my son who is blind. Any suggestions. Thanks in advance.

Answer:Z61M finger print reader has never worked

Biometrics isn't for everyone, and I'm uniquely qualified to say the Authentec readers included with Thinkpads are the best fingerprint scanners available to the general public. It is an electrostatic reader that doesn't rely on optics or lighting (I get the impression you'd like to see either a skin light for ornamentation and a backlight such as the cheap scanners I'm going to describe in the next paragraph....and you'll never find either on an Thinkpad. The Authentec scanner is the most tolerant of dirt and resins every finger picks while still delivering an accurate reading and maintaining real security. Those light up scanners you're describing are the easiset to thwart and can be spoofed with a mini mag light and amber filter especially if you can tailgate the last person  within 90 seconds of their successful logn. Early fingerprint readers used backlighting just like a mini photocopier to read fingerprints and they're horrible, the lamps dim, their reader platens scratch with usage but that cool red light sells a sense of security. Even modern biometric door sensors have red lights but many don't even require it since they use the same brand of scanners from Authentec found inside Thinkpads and the red light is just for ornament, night lites and those obsessed with Cylon Model 6 that it shapes every part of their life, red car and red undies. You should ensure it is enabled in the BIOS and set your BIOS to default /F10shutdown, let it power off for ... Read more

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Hello everybody.I bought a Thinkpad P50 laptop from Lenovo with the great hope the system will runing well.After I installed my 2nd OS, my laptop has both Windows 10 & Windows 7 OS in it.Each time I switch between windows 7 or WIN 10, the finger print sensor can't read my finger print anymore & it asked me to import the password.I can only use the Finger Print if I relearn it & doesn't switch between the OS.This problem so anoying? why it can be happen?Please help thank you.

Answer:Lenovo P50 Finger Print reader issue

Different fingerprint software for Win7 and Win10.
 
The fingerprint data stored by the BIOS is compatible with only one or the other software, so it's either one or the other at a time software which is in effect and works... not both simultaneously.  You can't set up fingerprint recognition for both OS's and have them both work.
 
Even worse, if you set up the fingerprint recognition for Win7 (causing the data for Win7 to be stored), it will only work as long as you still only boot from Win7.  As soon as you boot to Win10 (even if you haven't configured Windows Hello to support fingerprint in Win10) this booting to Win10 invalidates the fingerprint functionality for Win7.  So when you then eventually re-boot to Win7, the fingerprint recognition no longer works and has to be configured again in Win7.  This is the consequence of dual-booting and actually occasionally alternating between Win7 and Win10
 
This issue is the same for the P70.
 
And that's just the way it works because of the various factors involved.  No solution I'm afraid.

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            My biometric scanner is not recongnising my fingerprint,  I have updated my HP simple pass security software , System BIOS to its latest version and checked with the system BIOS screen as mentioned in the support pages. But still it is like same.           whenever i tried to open my laptop with finger print scanner, it shows that "the data for this finger was not registerd" , I dont know how to solve this problem. Please someone tell me a way to solve this problem.

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Ever since I have updated to Windows 10, I have not been able to sign into my laptop with the finger print scanner. I can not even find the option in my settings folder. I called Microsoft about the issue, but I was instructed to call HP to resolve my issue. 

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My finger print reader used to work perefectly but it has stopped working and asks me for pin. i can sign into my laptop with pin or password but i want to get the finger print reader working again. what should i do?

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hello i have a huge problem i kept on reading hp support answers for the fingerpint issue but it couldnt be fixed on my laptop i dont know why. My problem starts when i a did a format for my laptop and had new windows which is 10 and 64bit most of  the drivers of the hp were gone so i downloaded hp cool sense and beats audio speaker and hp simple pass,and digital persona. when i open hp simple pass identity protection it says the fingerprint reader is not connected connect the reader. I tried to uninstall it from the device manager and reboot my laptop i have tried many things but they would not work please help me what can i do?

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Our company has purchased a couple of hundred T500 and X200 laptops. After putting our corporate build on the machines, I've noticed a "low on virtual memory" error after a few hours. Uninstalling the fingerprint software resolves the issue, actually I found stopping the ATService.exe service stops this from happening. We never had this issue with the T61 or X61 series. Anyone know what may cuse this? Thanks, Ray













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Answer:Authentec AES2810 finger print reader

You never really said anything about what OS and servicepack level you use. Also how much physical ram is installed and what version of the fingerprint software? I assume you tried to to upgrade to the latest fingerprint software unless you already had the latest installed? Could also be a good idea to upgrade other drivers as well if they are old. My company got about 150 Lenovo laptops. Most of them is a X301, T400, T500 and W500. They use a mix of Win XP Prof x86 with SP2/SP3 and Windows Vista Enterprise x86/x64 with SP1 and i never seen this problem. They all have 3 or 4gb of physical ram installed. Maybe there is a conflict between something installed in the corporate build and the fingerprint software. If you use the pre-installed OS or do a clean install with the latest drivers only (no other applications installed) from Lenovo i'm sure this will not be a problem. When this problem happen did you ever check the memory usage using task manager and if very high also check what process that have abnormally high memory usage. Then you could compare the memory usage with the same computer right after a reboot. You could also keep an eye on task manager to see if the memory usage increase abnormally fast and what process that is responsible fo the high memory usage if any. Do you have a lot of additional software installed in the corporate build? Gan

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Hello,I am using HP Probook 450 G1. I can not enable my friger print lock in my pc. I have checked in BIOS setting, It is enabled here. and in device manager it's look OK. I installed Validity Fingerprint Sensor Driver(sp66915) and Hp Clint Security(sp65637). It shows me that "Finger print reader is not connected,  Please connect the reader". I also tried HP simplepass(sp63474) in place of HP cient security. But it didn't find the finger print sensor. I went to a customer service provider, the said me, If I enable this service it may harm my systems hardware and aslo it may totally demage the matherboard. I have searched for this solution on the web but, I didn't find any proper solution. Now, I want to khow how can I use finger print system on PC. And, Is there any probability of damage?  

Answer:Finger print reader problem on HP Probook

 Well, I can answer one of your questions, enabling the fingerprint reader will not damage your hardware. Think about it, why would the manufacturer put a device which you can't use into the laptop? That 'customer service provider' is either lazy or incompetent or both. Oh and one more thing, this is a user-to-user forum, not Hp's official support channel.

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Hi there, I'm pissed with my new X1 yoga Model 20FQCTO1WW. Fresh configured, update all latest drivers. After configured Windows Hello with fingerprints, it will work only for awhile until the computer lid was closed or into sleep mode. The fingerprint reader can be detected 1~2 times out of 10 cold boot. The symptom is, when open the lid, Windows Hello ask for scan the finger but the fingerprint reader only flash a red light then becomes irresponsive. I have to shutdown the computer completely. Sometimes the fingerprint sensor might back to work.  Finally I restore factory default, re config windows, hello, update drivers etc. The problem still the same. I do not believe it is hardware problem, any recommendation will be appreicated. Thanks,siukeung

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T-400 Cannot Detect Finger Print Reader Sensor how can i fix it

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plz help to install suitable drivers for finger print reader and also activation by using windows hello....plz help to get started with this finger print reader and plz reply fast as much as possible to recover my issue...thank you.

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Can a T60p be retrofitted with a finger print reader bezel?

Answer:T60p Finger Print Reader Bezel

Hi Wendel,Yes, as long as the motherboard supports it. There is a fingerprint connector on board but I don't know if it comes standard on all T60's so I suggest downloading following manual for your T60p to find out more:- http://www-307.ibm.com/pc/support/site.wss/MIGR-39298.htmlHope it helps.





------------------------------------------------------------Maliha (I don't work for lenovo)ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]IdeaPad: U350Apple:- Macbook Air [Snow Leopard]Did someone help you today? Compliment them with a Kudos!Was your question answered today? Mark it as an Accepted Solution!   Lenovo Deutsche Community     Lenovo Comunidad en Español Visit my YouTube Channel

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Hi all, I originally ordered my T61p (6459-CTO) without a finger print reader but have since decided I need one for use in crowded public places so I can avoid having to type in my system password where people could see. I ordered part #42W3822 which is the palm rest with finger print reader but I need to know if there is anything else I will need. Does anyone know if I need any other parts in order to add a finger print reader to my system? If so please list the FRU number and description of the parts). That would be most appreciated. Thanks, CobraRGuy 

Answer:Adding a Finger Print Reader to T61p

Nothing else is needed

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I've had this for a while, and just decided to install the software portion for the fingerprint reader......DigitalPersona Password Manager 1.0.

Now, upon restart, I get a log in screen with my user name for XP Pro, and a blank password.

I ASSUMED that my Windows logon password would work, but WRONG AGAIN

I cannot get past this stupid log in screen

I can start in safemode, and I removed my Windows logon password ASSUMING that would fix it, but WRONG AGAIN

In safe mode, I can't uninstall the program. For some silly reason, I have no system restore points A format and reinstall is not out of the question, but, I'd like to see if anyone has any ideas rather than the very large hammer sitting on my desk
This is the puppy:
http://www.microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=034
 

Answer:Microsoft Finger Print Reader Keyboard

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hello everybody i have a problem i have a Dell XPS M1330 laptop love it very nice small laptop very fast but the Biometric finger print reader software is not compatible with windows 10 what i have is the data protection software i beleave its DDP_application_TDC1K_WN2.2.00003.A06 is there such software that will work with windows 10 64 bit. If there is could some one please post a link for me to download it and install it i would very much appreciate it.

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I am preparing for the delivery of my Lenovo T510 and when you use it the first time, what are the procedures, set by step, and at what point and how do you set up the finger point reader please.

Answer:Using T510 for the 1st time and finger print reader

It's fairly intuitive; boot it up and it will present you with an onscreen wizard to guide you through choosing whether or not to install some of the Lenovo preloaded trialware (Norton and Office).After you've booted, hit the Start orb, type in Fingerprint, and launch the Lenovo Fingerprint Software to enroll your fingerprints and make changes to related settings.

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I have a T500 that I removed Vista and installed Windows 7.   BUt now I cannot get the finger print reader to show up at sign in.   I believe I have installed the driver, but it doesn't show up.   I went into Device Manger and it seems to be loaded.   Any ideas?













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Answer:Windows 7 cannot get finger print reader to show

Press F1 at bootup to check the Bios, is the fingerprint settings correct?, try erase the fingerprint stored data at Bios and see if works

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i lost my finger print reader driver, how can i re-install ?

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Error reads The user profile service service failed the logon, and then I can't manually logon either. Ctrl,Alt,Delete and nothing no place to manually logon

Answer:Finger print reader error SL510

when it fails press the Esc key then type the pw





_______________________________Thinkpad R61 7733-1GUThinkpad X61T 7762-54UThinkpad X60T 6363-4GU_______________________________Did a member help you today? Thank them with a Kudo!If a post answers your question, please mark it as an "Accepted Solution"!Regards,GMAC

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when i first configured my w500 the fingerprint reader worked fine then i gave it to our it group who changed the name of the system to conform with corporate standards now the fingerprint reader says it doesn't recognise the system. can this be fixed so I can keep the same name and use the fingerprint reader? Thanks. PS: does anyone know how to make the fingerprint  reader work with any of linux/openbsd/solaris? 

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Upgraded simple pass soft ware and since then says that the finger print reader not connected though on start up the finger print reader does flash but if I swipe my finger over it just stops. it doesn't flash at any other time than start up. Gone into device manager and up dated reader driver for it but made no difference also in device manger is says it's operating ok.  Help please?

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I have the X1 Yoga Gen 2 -- just received. The finger print reader is not operative. I have downloaded the new device driver but it continues to not work. When I go into Settings -- Account -- Start Up and attempt to initialize the Fingerprint Reader, the box is grayed out indicating there is no fingerprint reader on the machine....but in fact there is.

Answer:X1 Yoga Finger print reader problem

Hi lajolla,1. Follow this guide to access to the BIOS.2. Look for Fingerprint, and check if it is enabled in the BIOS. 
Peter
ThinkPad X40 | ThinkPad W520 | ThinkPad T560 | ThinkCentre E73 SFF | Yoga 11s | Yoga 3 Pro | Yoga 900 | Yoga Home 900 | Yoga Tablet 2 Pro | Miix 2 10" | IdeaPad Y460p | IdeaPad K1 | 3000 Y300 | Vibe K5 Plus
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I have an unique case. Finger print reader is working fine while registering finger prints but not working while login or when prompts for authentication. !!!

Answer:T410i - Finger print reader is not working

Tried re-installing the fingerprint reader driver? Is the Client Security Solution installed as well?

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Hi,My Lenova R60 had XP but then later I installed Windows 7 and after tat the hand print reader is not working. Could someone help me in getting the driver file for it. RegardsLeo

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inger print reader of my sl410 is not functioning

Answer:sl410 finger print reader not functioning

Hello mate, Have you installed the driver ?Is it enabled in the bios?Have you registered your fingerprint in it ?





__________________________________________________________________________________Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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Since I bought this laptop i didnt understand anything in it but when i upgraded to windows 10 i understood but one problem installed hp secuirty client and finger print driver and it worked fine for 1 week but suddenly the finger print and bluetooth device disconnected and cant be detected   http://imgur.com/vPgViM6 Please help me i dont know what to do and i really wanted to work again both 

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The Egistec BioExcess fingerprint reader in my lenovo b560 heats up really badly now. Its tooo hot to touch. I am using win 7 ultimate x64. I disabled the drivers but still no effect. However when i boot into ubuntu 14.04 LTS the heating stops. What should be done??

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My finger print reader doesn't work the way it used to. It only asks for my finger print when logging on to Windows. At all other times it only asks for my windows password which is very annoying. What's wrong -it used to work fine. I reformatted my hdd and downloaded the latest drivers and programs using the system update program. My finger print reader version is 3.3.2.27. I have a T400 with Windows 7 Pro.













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Answer:Finger print reader asks for password only

Additional info:I installed client security solutions 8.3 and now the reader works with my windows apps, but not with my internet pages using firefox. Before I did a reformat, it worked properly with windows logon, windows apps and internet pages.Why isn't this working properly?

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  Dear Sirs,My laptop was working alright till it was updated with Win-10. With the new OS, the Finger Print Reader stopped working and also the audio level has gone down. Other than that there is no other trouble. Please advise what to be done to get the Finger Print Reader working again and also any suggestions for the Audio level to be enhanced. Thanks. [email protected]   

Answer:Finger Print Reader, Audio Level

Hello, Thank you for posting in the HP Support forum. Welcome! I guess that you need to update your drivers post Win10 upgrade. You can use the option in Device Manager for the Fingerprint eader and Audio device , you can run Windows Updates or you can use HP Support assistant.Here is more information:>> http://support.hp.com/us-en/document/c03801890>> http://support.hp.com/us-en/document/c03467905 Once you update them, restart the device and test again.  

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My notebook shut down as a safety protocall due to over heating. Since the finger print reader no longer funtions. No light on the reader as well.

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I own TECRA M5 which I bought one month ago. Today I restarted computer and tried to login using finger print reader, it does not worked, after 5, 6 attempts it read my finger but gave the msg, finger read is too short.

I restarted computer again, same happened but after many tries it worked. Why it???s not reading my finger? Normally it does not happened and it read finger at first attempt but above mentioned problem I have faced 3 times.
Any suggestions? Problem with brand new Tecra is irritating.

Answer:Finger Print Reader functionality on Tecra M5

I had the same problem sometimes. Looks like the finger print software did not work correctly every time.
there is an update on the Toshiba web site for the finger print reader software. I installed it and it works MUCH better now. now problems and really fast.

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Any advice please? I guess it's a driver problem...
Once I put my card in it doesn't even make any sound, doesn't get recognized...
Put it plays the music files just fine in my car. I used to be able to use it normally, that's how the card is full of music files, but all of a sudden, the reader here stopped working.
Please help!
 

Answer:Solved: Finger Print reader not working

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Hi,  I recently bought a new HP ZBook studio G3. I got a notification from HP Support Assistant to install updates and eversince the camera, bluetooth, USB and finger print reader stoped working. I have tried to download the upated driver from HPs' website but it didn't help. edit:  I managed to solve it, I downloaded an older version of the USB driver and then connected a usb drive, a few seconds after windows started addind all the misssing drivers  Thanks,Yair

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can not enable the fingerprint reader what do i need to do to enable it  have win 7 pro 64 bit installed

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HiI have the R61 and have not bothered to install the Finger Print drivers as I thought maybe they only allow you to log in to applications e.g. Excel. However have I got this wrong? Could I use it to log me into websites such as Ebay and Paypal which I am ALWAYS on.Many thanks

Answer:R61 - Will the Biometric Finger Print Reader all me to easily log in to websites?

Are there any Lenovo staff who could answer this question for me please? Thanks.

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My finger print reader failed and a Lenovo support tech installed a new replacement. Now my PC won't start from the finger print reader although it works fine after I hit the start button.  I have had a few calls with the telephone service people and no one is able to address this problem.













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Answer:Can't start X1 Carbon touch from finger print reader

Hi Lebouitz,
 
Welcome to Lenovo Community Forums!
 
I?m really sorry to hear that you are not able to start your Lenovo X1 carbon Touch using the fingerprint reader.
 
I would suggest you to try the following steps.
 
To enable power-on passwords replacement:

Login as administrator.
Start Fingerprint Software.
Click Settings.
Click Authentication.
Check Always show power-on Security Option if power-on passwords are not set.
Check Use fingerprint scan instead of power-on and hard drive passwords.
Check enable single sign-on capability if you want to boot from power-on to windows without further fingerprint swipe or passwords.

 
Spoiler (Highlight to read)
 
To enable power-on replacement for fingerprint swipe:

Start Fingerprint Software.
Authenticate with password or enrolled fingerprint.
Click the Power-on slot on the top of the enrolled fingerprint.
Close Fingerprint settings and shutdown system.
On the first reboot you will be asked for your password and fingerprints. The second time you reboot it will only require your fingerprint.

Spoiler (Highlight to read)
 
For further information regarding fingerprint reader, refer the below link.
 

Fingerprint Reader tips

Let me know how this goes!
 
Best Regards,
Mithun.
 





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Hello, I've had my HP Envy touchsmart 15 for little under a month now and it's been going great until yesterday and today, the finger print reader hardware has started acting up.I log into my account fine and then when I leave my laptop for a little bit, I then return to log in and it won't let me use the finger print reader, it doesn't flash red or white, it just stops working. So I then try to log in using my password but I can't because it's saying my finger print is not recognised and keeps flicking bad and forth to that message. So basically it seems to think I'm rubbing my finger over it when i'm not even when the lights aren't flashing or anything and to solve this I have to power it off with the power button, which is not ideal at all. This is a problem, any help?

Answer:HP Envy Touchsmart 15 finger print reader not working

Hi  This looks like a Issue cause because of the updates try to do a system restore and it should work fine.. Or you can also uninstall the the HP simple Pass software and reinstall it back from the HP recovery manager.

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i have the finger print reader working fine to log into windows but when i select advanced options for a password protected site in password manager,and custom security level ,when i click on protect with finger print,it says i have not enrolled any finger prints with client security solution,when i check the fingerprint tab in client security solution it shows my fingerprints what i have stored,why is this conflict happening?when i check my web email i want to be able to swipe my finger and log in not keep typing my password in,anybody know how to sort this??

Answer:Finger print reader will not work with password manager

Hi,I have the same problem, help me please.I have the 3000 N200 notebook, when I use the finger print to log on using the windows vista logon it work fine, but if I try to use it with ThinkVantage technology (such password manager) it told me that  the device is not installed. (Sorry for my english.) 

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Now I cannot log in to my laptop because the fingerprint keep blinking and when try password it flick off in seconds. How to solve

Answer:Re: HP Envy Touchsmart 15 finger print reader not working

Hi @babyangelfire, 

 

Welcome to HP Forums and Thanks for the post. 

 

I see you are facing an issue with the fingerprint reader on your notebook. Happy to help. 

May I know the product number and the operating system installed on your computer?

 

Recommend you to open device manager, check for any unknown devices and update the drivers. 

Run HP Support Assistant to diagnose and update drivers. Click here. 

Also, refer to HP Notebook PCs - Troubleshooting a Fingerprint Reader

 

Keep me posted.

 

Please click ?Accepted Solution? on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ?Thumbs Up? Icon below.

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Hi,I need some help, I run an spyware and detected the file PSQLPWD.DLL and renamed it as PSQLPWD.DLL.VIR.VIR and deleted it. After that I was not able to use th finger print reader. I read that that file is part of the is part of Thinkvantage longon that belongs to thinkadvantage fingerprint protector. I believe i need it in order to use again my finger print reader. Please correct me if i'm wrong about my thougts.  if it is true, how can i get that file back (it has been completely removed from my system)?Thanks 

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The finger print reader stoped working after I upgraded from Windows 7 to windows 10. After reading other posts and installing latest version of Simple pass and the driver 4.5.133.0 for the validity sensor VFS491 it does not show up in in Simple pass or windows account settings under sign in options. Device manager says it's working OK.  Any ideas?

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I own a Hp Compaq 6730s laptop and i have seen in credential manager something do to with fingerprint. Now i want to setup the fingerprint so that i can use them to log on and so on. But it(my laptop) ought not to support the programs. Can anyone help me in this, i mean how to set it up if its possible on my vista home basic 32 OS.??
Crazier

Answer:Does the Hp6730s laptop has finger print reader/scanner??

Originally Posted by crazier


I own a Hp Compaq 6730s laptop and i have seen in credential manager something do to with fingerprint. Now i want to setup the fingerprint so that i can use them to log on and so on. But it(my laptop) ought not to support the programs. Can anyone help me in this, i mean how to set it up if its possible on my vista home basic 32 OS.??
Crazier




You first require the Fingerprint hardware and the software will come with it...
Hope this helps...

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Upgraded simple pass soft ware and since then says that the finger print reader not connected though on start up the finger print reader does flash but if I swipe my finger over it just stops. it doesn't flash at any other time than start up. Gone into device manager and up dated reader driver for it but made no difference also in device manger is says it's operating ok.  Help please?

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Hey guys, is it normal for the Fingerprint reader to flash green when the X230 is turned off? Running Win8  thanks!! 













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Answer:X23O Finger Print Reader LED on when unit is off NORMAL?

Yes it's normal.  You can swipe your finger to turn on the system (or resume from sleep/hibernate).  This is what the flashing green LED means.

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I've got Lenovo T430 (type 2349 EH9) originaly without the  finger print reader. Because the palmrest had been broken I bought the new palmrest but with the  finger print reader. And after I mounted the one the laptop can't start at all (the green led on the start key is lighting). If I disconect the FP reader tape - it starts properely. What could it be?

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can not enable the fingerprint reader what do i need to do to enable it  have win 7 pro 64 bit installed

Answer:Dell latitude e4310 finger print reader

After replying, moving to this thread to the Microsoft OS board.
Fingerprint Reader Installation GuideLatitude E4310 drivers. Open Security.

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I am a new lenovo sl400 user. After install win 7 rc everyting works perfect but the finger print software.I got Finger print driver from the lenovo site, device is ok and responding but software does not run.  any advidce Ç    

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Last night my finger print reader stops functioning for any startup (Power On Password) or the windows password or for the Password Mangaer. I m running duel boot Windows 8 and the Ubuntu 12.10.Everything was upto date when i faced this last night.. i tried removing battery and kept it for 3 hours.. Still no use.. Should i re flash the Bios 1.35(already flashed latest)..?? The Finger Print LED doesnt lite or blink at all.. 





T420s 4170-CTO : i5 2520M, 6GB RAM, 320GB HDD(7200rpm).Z60t 2513-MCU.

Answer:T420s Finger Print Reader stops Working..

Now i didnt see the Finger Print reader Software in Driver Download Section Under windows 8..!!





T420s 4170-CTO : i5 2520M, 6GB RAM, 320GB HDD(7200rpm).Z60t 2513-MCU.

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Hi,  I recently bought a new HP ZBook studio G3. I got a notification from HP Support Assistant to install updates and eversince the camera, bluetooth, USB and finger print reader stoped working. I have tried to download the upated driver from HPs' website but it didn't help. edit:  I managed to solve it, I downloaded an older version of the USB driver and then connected a usb drive, a few seconds after windows started addind all the misssing drivers  Thanks,Yair

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Hi, Im new to lenevo and this is my first one..its a Lenevo T420 4236P3G. I have been advised by Lenevo support that my machine is WWAN compatible and has a Ericisson 3G card built it...I also know it has a fingerprint reader which is clearly on the machine. Problems I have  1) The sim card slot behind the battery seems really odd!? I KNOW if I put my sim in there it will just be lost forever. There seems to be no "click" in and out mechanism..Iv tried with a dummy sim with a string attatched and it defo does not have a click to it...If I put a normal sim in it would just be stuck forever..  2) I have a fingerprint reader and WWAN built in..BUT both of them do not appear in the device manager?! There are no devices which are unreconized and everything is accounted for so its defo not a driver problem...they just dont physically show!! Iv already updated the BIOS, used lenevo update, tried both Legacy and UEFI bios options in the bios... Only thing that it may be is my machine has a clean install of Windows 7 pro..Support have said they are sending me out copies of the original recover disks but I just dont see this working?!?I mean if they have disappeared and are not even picked up by the laptop in device manager then how will they run through a different install???  Tried using google but been no help..hope someone here can give me a hand  Thanks in advance

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I am living in ruwais, abudhabi.i bought T 420s in last June from LENOVO  authorized distributor. Model number is 4174-KK4 and the sr no ***.
 
Sometime the cooling air coming out is very hot, unable to keep the laptop on the lap.
 
The cooling fan also replaced still the temperature is high.
 
After replacing the fan I noticed that I noticed one of the screws was not fixed, I asked them to fix it, then they fixed it.
 
I traveled back to my home 240 KM from the  authorized distributor service  center. when I started the laptop, the fingerprint reader was not working . Then I traveled back 240 KM to the  authorized distributor service  center to fix the issue. They fixed the fingerprint reader problem.
 
Then now the SD card reader is not working. I was asked to bring the laptop to the  authorized distributor service centre.
 
Can any one experience the same type of problems  with T 420s the cooling air coming out is very hot, finger print reader problem, card reader not working?
 
The authorized distributor says for the service they can only cover 50 KM form the  authorized distributor service  center to the customer point, what is the conditions for the On site warranty ?. I am living 240 KM away from the authorized distributor service center from whom I bought the lapto... Read more

Answer:T 420s cooling air coming out is very hot, finger print reader problem

Well clearly after the first incident. You need to check and us it verifying everything is working before leaving the service center or town its in. Go to a coffee shop and spend time using it and test each option is working.When the notebook its opened the finger print reader, card reader etc may not be connect properly or connectors not snap fully and disconnect. Mouse ultranav I have heard may also. But clearly you assume too much and you need to spend the time testing its working before leaving.These service center are only paid a fixed amount so they won't spend anymore time then they have to and address one problem you brought it in for.As for heat out put and over heating. There are many threads on these systems you can find and read about. Advice:- install Core Temp, this will monitor and display on the task bar you CPU core temp and you can see CPU load & Temperature at a glance if it approaching or staying near the max levels which will kill the CPU and/or motherboard due to cooking it. Its free just be sure to deselect any additional software from installing during the process. I use it on my notebooks. If the system is running high core Temp all the time you need to have it resolved or it will die and most likely out of warranty and/or your data will be lost if you don't have a backup as well. http://www.alcpu.com/CoreTemp/ - use a laptop cooler. Its a flat pad you sit the laptop on you lap or table with usually two cooling fans that plug into the US... Read more

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So my fingerprint reader just stopped working out of no where.  The light doesn't blink and the software does not recognized it at all when i swipe my finger.  I went to the device manager to disable/enable the driver, which has worked in the past when my finger print reader stopped working.  But now the device is gone and I cannot seem to get the driver back and I don't know where to download a new one from. Any help would be greatly appreciated. Thanks

Answer:HP Simplepass finger print reader and Biometrics Device Driv...

I had the exact same problem and need help with it as well. some feedback would be greatly appreciated. thank you

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I installed Windows 7 and can't get either the audio or the finger print reader to work. I have loaded the software, but still can't get it to work.

moderator note: model number added to sbject line for clarity.

Answer:T400 2765-T6U -No Audio or finger print reader With Windows 7

Rsmi51,Prior to migrating to Windows 7 did you run the Windows 7 Upgrade Advisor? To determine if your current computer configuration will be compatible with Windows 7 please go to the following link: http://tinyurl.com/no4xb7Another resource to verify compatibility is available at the Microsoft Windows 7 Compatibility Center located at the following link: http://bit.ly/1gW6NsAside from loading the software, have you also loaded the appropriate drivers?Should you require additional assistance and feedback, Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams.JessicaMicrosoft Windows Client Team  

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My laptop has a finger print reader. Quite often this fails to recognize me. How can I increase the number of attempts that I am allowed?

Also why does 'Hello' get mentioned in the error message? Is there a facial recognition facility?

Answer:Finger print reader - Increase number of attempts for W10 logon?

Hello machare,

As you maybe aware the fingerprint recognition is part of the Windows Hello sign in options. You can remove and add fingerprints using the Account Settings page as shown below. You may need to redo your fingerprint for better recognition. I am not aware that you can reset the number of tries but you can add multiple fingerprints.

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I been having a problem lately with my integrated biometric reader (fingerprint scanner) since probably march or april at times it would either not register my print like i never swiped my finger on it or say it couldnt read it and it would take multiple times and now as of recently it has been stuck on Device suspended as shown below via the attached image the reader is now currently disconnected laptop after noticing some heat coming from the reader area I am a certified PC tech and would be able to replace this part if needed all i need is the part number for the reader but i will say this though this would be the second component to fail on my b570-1068AHU  the first thing to fail was the dvd burner which i had to replace there was a problem with the SD card reader that corrected itself after running some updates I do want to know however if anyone else on here has had this same issue 
 
Link to image
 
Moderator note: images totalling more than 50k converted to links per forum rules:  Lenovo Community Participation Rules

Answer:lenovo b570 biometric sensor(finger print reader)

hi Rikku-albhed,
 
I think you might be experiencing the same with the B560
on this article http://forums.lenovo.com/t5/Lenovo-3000-and-Essential/B560-Finger-Print-issue/ta-p/894793
 
I'm not sure what OS you're running but here's the download link for your system
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?DocID=HT073117
 
You can give this a shot and see if it'll work.
 
 
 
Hope this helps,
Cheers!





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HI,i have a lenovo n200 3000 0769-A63the problem is that my finger print reader has stopped working.it has not totally stoped working ill try my bet to define the problemthe problem is the first time you enrol your finger print, the sensor doesnt waitfor my complete swipe of finger and it says "Slide too short"which means as soon as i touch my sensor it completes the scan it doesnt wait for complete swipei had windows vista home it worked perfectly until this problem sprung upnow i have windows 7 and it is not working on it eitherany suggestions for the solution?or can someone tell me where can i get a new finger print sensing chip??i also have the latest driver

Answer:lenovo n200 3000 finger print reader problem

Hello hellcoldfire, i think first you need to determine if you have a software or hardware problem ... for me it would be easiest to reinstall another OS different than Windows 7  (best will be Windows XP or Vista) and see if the fingerprint works fine on it. If it works fine then your problem is with Windows 7 if not , you should find where/who is the Lenovo Service Provider for your Country/City and see if it could be repaired/replaced. Regards, Delfy

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