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Helix 2nd Gen, Windows 10 and Sierra EM7345 - cellular controls missing

Question: Helix 2nd Gen, Windows 10 and Sierra EM7345 - cellular controls missing

I upgraded my Helix Gen 2 to Windows 10 with few problems except for the Sierra WWAN interface to Windows 10 settings. The cellular button on the wireless menu is greyed out and the cellular option page in settings shows no devices. The adapter setting shows the adapter, and on the Settings, Network & Internet , Airplane mode page show both Mobile broadband and Wi-Fi buttons. WWAN can be enabled by truning off Wi-Fi and turning on Mobile broadband on Airplane Mode settings page. With these settings, I can connect to WWAN Verizon and get to internet but:1. Settings, Network & Internet , Cellular shows no connections2. Wireless pop up menu shows Cellular and Mobile Hotspot greyed out. So, in summary, I can connect to WWAN, but only via Settings, Network & Internet , Airplane mode page using proceedure above. By the way, my upgrade to Win 10, switched on the rotation lock, but I was able to fix that in Win 10 settings in table mode.

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Preferred Solution: Helix 2nd Gen, Windows 10 and Sierra EM7345 - cellular controls missing

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You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

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How to flash the firmware of the sierra wireless em7345 on windows 10 ?  Its not possible through the steps i could find which was only for widnows 8. 

Answer:Sierra Wireless EM7345 windows 10

HiOnce the modem drivers are installed, including Intel flash tool, and the sim card inserted, during laptop cold start the flash service checks out whether newer firmware is available according to current modem fw and the sim card data (more clearly, cellular operator MCC/MNC values), and performs the flashing process if it's needed, in auto mode. You should see appropriate notification from the flash service in the system tray.

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Hello! I have a T450s with a Sierra EM7345. After a vanilla installation of Windows 10 and Update 1607 I don't get a stable connection with 3G/HDSPA/LTE to O2 with this card. I have used the latest drivers 2.25.10910 and software 2.21.10890. The card shows firmware FIH7160_V1.2_WW_01.1528.04. Energy-Option is set to maximum performance. The connection to O2 is established very quickly, but I have a plenty of time-outs over this card.Does anybody have the same problem or has a solution? Thanks Axel

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Hi all,I've really been helped by this forum in the past, and really hope you can help with this issue.I've installed the card and installed the driver - all of which has gone down without a hitch. The compute recognises the card with no issues. Unfortunately, however, when a simcard is inserted it does not register the simcard whatsoever - 'Insert sim' is still present.In my searches on this forum it seems this problem is Windows 10 specific - the system does recognise the wireless card but does not recognise the simcard reader. Anecdotally, it seems to work for others when using Windows 7 (although that wouldn't be a fantastic solution in my situation.)Is there any solution for this?Thank you in advance for your time and any responses!Jack

Answer:Lenovo Thinkpad T450s, Sierra EM7345 and Windows 1...

Hello, jraynerwin10 doesn't need wwan card's manufacturer drivers for the normal mobile connection, it has a native support that. Additional drivers are needed for the legacy location features via NMEA port, for the custom wwan card virtual devices configuration (like NDIS port etc).So, the 1st thought modem firmware is outdated. Check it out:open command prompt window (cmd) and type in the following stringnetsh mbn sh cap int=*Copy and past an output here (remove Device ID for your privacy).Another version is connection settings, APN mainly. Do you see a cellular network item in the win10 network settings?Anyway, I hope mobile device em7345 is present in the Device Manager w/out errors.

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HelloI got a totally new T450s with Windows 7 preinstalled. I did immediately an updgrade to Windows 10. Now the Sierra cellular modem is not working properly after inserting a SIM card (which works fine on another laptop). It says "Cellular No Service". The driver that is installed is "generic mobile broadband adapter" and not the Sierra Driver. I downloaded the lates Sierra Driver from the Lenovo website and installed it. Without success, it always installs the "generic mobile broadband adapter".Anyone any idea? ThanksAlexander Avidan

Answer:t450s Sierra Wireless EM7345 not working after upgrade to Windows 10

Welcome, Alexander Do you see broadband item on the cellular settings pane?The most likely cause of issue is APN setting missing in the connection profile. What is your operator name and what profile settings do you see?Win10 doesn't need modem manufacturer drivers for broadband access only, it uses built-in drivers. Also, there are default connection profile settings in the OS. If your operator is missing in that base or connection profile settings differ, you should edit profile on the cellular pane under administrative privileges.Anyway, I'm not sure em7345 modem in the Device Manager's "Network adapters" category in the win10 with OS built-in drivers installed should look like "generic mobile broadband adapter".

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After installing Windows Fall creators update 1709 my Sierra EM7345 almost doesn't work. When I establish the connection everything works fine, but only for 15-30 seconds, then connection goes away. Ping 8.8.8.8 starts throwing error: General failure. I tried installing newest driver from lenovo support, but situation hasn't changed. Driver properties screenshot attached. 


























photo_2017-11-23_14-56-43.jpg ?33 KB

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Hi, In Lenovo`s website it says that Sierra Wireless EM7345 FRU 04X6014 has GPS as well. So, I installed it on my x1 Carbon gen2, its network is working perfectly but when I tired its GPS it isn`t. When I open Maps of Microsoft or installed other apps it didn`t work either. So, where could be the problem.. is it the app/program or it`s the modem I am using Windows 10 Pro Thanks,Kushtrim













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Answer:Sierra wireless EM7345 - GPS

Hi, kushtrimIs there location sensor, em7345 related, in the device manager?To force em7345 embedded location receiver to work, Sierra Wireless drivers should be installed and modem virtual ports composition edited. To understand the cituation read this thread and post:https://forums.lenovo.com/t5/ThinkPad-Tablets/ThinkPad-8-GPS/m-p/1758669#M29493

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WARNING!!! The instructions in this post are applicable only to EM7345 installed in Lenovo laptops!! For example, models T440, X240, X1 Carbon 2nd and 3rd gen, X250. For tablets or other devices don?t use the firmware given in this post, you can brick your EM7345! Unfortunately, the default factory EM7345 firmware version  (1.1) has some bugs. For example, after connecting to a LTE network and then disconnecting manually, the network status of the connection was changing for me to ?No service? until device restart. Also, the device often disappears from Device Manager and reappears there with the name ?1 CDC? and does not work until you disable and then enable it again in Device Manager. All those issues are caused by some bugs in EM7345 firmware.But there is a newer version of firmware, namely 1.2, where the above bugs are fixed. But by default, you cannot flash it, because firmware updating is supposed to work unattended. And this is not nice of Intel and Lenovo. The users must be able to do firmware updating when they need or want it! Bad, bad Lenovo, very bad! Here?s the instructions of how to flash your EM7345 to the latest version:Make sure you?re using Windows 8 or 8.1Go to the control panel and uninstall Sierra Wireless EM734x 4G LTE Software from Program and Features.Reboot your laptop.Download and install the latest EM7345 driver package from the Lenovo website. http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-l... Read more

Answer:Sierra Wireless EM7345

 12345678910111213141516171819202122232425262728<?xml version="1.0" encoding="UTF-8"?><Config><EmailTo></EmailTo><EmailSubject></EmailSubject><!-- Location of where the trace file will be stored --><TraceDir>%USERLOCALDATA\temp\TraceApp</TraceDir><!-- Trace level can be any number between 1 - 9 --><TraceLevel>1</TraceLevel><!-- EnableTracelevel true = show trace level in GUI. Works only in Windows 8, not in     Windows 7 --><EnableTraceLevel>false</EnableTraceLevel><!-- Location of where the firmware database is located. --><CustomFirmwareDatabase></CustomFirmwareDatabase><!-- 0 - turn off Application logging. 1 - turn on  Application logging --><AppLogging>1</AppLogging><!-- Max size for debug logger file --><AppLogSize>4096000</AppLogSize><!-- Resource file with translated string table --><ResourceFile>Resource_en-us.xml</ResourceFile><!-- Silent Auto Firmware Update --><SilentAutoFWUpdate>false</SilentAutoFWUpdate><!-- Prompt Silent Auto Firmware Update failures, this configuration is only applicable if 'SilentAutoFWUpdate' is true --><PromptForSilentAutoFwUpdateFail>true</PromptForSilentAutoFwUpdateFail><!-- Enable Firmware System Tray. Default is true to enable --><FirmwareSysTray>true</FirmwareSysTray></Config>Now, re... Read more

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I've got old 1.1 firmware and because of that (dis-)connecting issues.Using the newest drivers from lenovo (02-2016) I followed the instructions from:http://zukota.com/sierra-wireless-em7345-how-to-flash-the-latest-firmware/#comment-20191) edited the config.xml:<?xml version="1.0" encoding="UTF-8"?>
<Config>
<EmailTo></EmailTo>
<EmailSubject></EmailSubject>
<!-- Location of where the firmware database is located. -->
<CustomFirmwareDatabase></CustomFirmwareDatabase>
<!-- 0 - turn off Application logging. 1 - turn on Application logging -->
<AppLogging>1</AppLogging>
<!-- Max size for debug logger file -->
<AppLogSize>4096000</AppLogSize>
<!-- Resource file with translated string table -->
<ResourceFile>Resource_en-us.xml</ResourceFile>
<!-- Silent Auto Firmware Update -->
<SilentAutoFWUpdate>false</SilentAutoFWUpdate>
<!-- Prompt Silent Auto Firmware Update failures, this configuration is only applicable if 'SilentAutoFWUpdate' is true -->
<PromptForSilentAutoFwUpdateFail>true</PromptForSilentAutoFwUpdateFail>
<!-- Enable Firmware System Tray. Default is true to enable -->
<FirmwareSysTray>true</FirmwareSysTray>
<!-- Enforce module compatibility -->
<EnforceModuleCompatibility>true</EnforceModuleCompatibility>
<!-- Added new parameter to update firmware at time of Add --&g... Read more

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Windows just updated again and now my LTE wireless card no longer works.  In the device manager the Sierra Wireless EM7345 4G LTE hardware has an exclamation mark and the device status lists. This device cannot start. (Code 10){Operation Failed}The requested operation was unsuccessful. I tried updating to the latest driverfrom July, but to no luck.http://support.lenovo.com/us/en/downloads/DS040771?LinkTrack=Solr I also tried uninstalling and reinstalling again, but no change.  It seems to prefer the "Generic Mobile Broadband Adapter" driver from Microsoft when I try to update. Any suggestions?

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after the last (automatic) software update I cannot find my EM7345 (it also used to publish a screen asking fro the PIN befeore, now it says "not found or removed" in the adapter status of Access Connections. I have tried to manually reinstall, but it still does not show up, also in the network adapters tab of the device manager. Has anyone a solution?

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What a pain! The Sierra Wireless EM7345 is so unusable (Windows 8.1 / 10); Deutsche Telekom SIM. Sometimes it works; sometimes it doesn't. Using deal-in tools help sometimes but not always. Called Lenovo; they sent me an replacement (ericsson) ... with not LTE / 4G. Come on Lenovo ... the internet is full of issues with this real worst Sierra Wireless EM7345 module. Fix it!

Answer:X1 - 20BS003NGE - Sierra Wireless EM7345

Hi bbhermann, There have been several updates. Here is the latest:
 
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...
 
Did you try it? Tell us more!

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I can use 4G with a China Unicom SIM card, but can't use China Telecom SIM card. What's wrong? ? C:\Windows\system32>netsh mbn sh rad int=* Radio state information for interface Cellular:
-------------------------------------
Hardware radio state : On
Software radio state : On C:\Windows\system32>netsh mbn sh intThere is 1 interface on the system:

Name : Cellular
Description : Sierra Wireless EM7345 4G LTE
GUID : {24D38066-0CEA-46BD-B9A8-D24763EE7DD1}
Physical Address : 98:81:81:51:5f:57
State : Not connected
Device type : Mobile Broadband device is embedded in the system
Cellular class : GSM
Device Id : 013937007******
Manufacturer : Sierra Wireless Inc.
Model : Sierra Wireless EM7345 4G LTE
Firmware Version : FIH7160_V1.2_WW_01.1528.04
Provider Name :
Roaming : Not roaming
Signal : 0%
RSSI / RSCP : 0 (-113 dBm)C:\Windows\system32>netsh mbn sh read int=*Ready information for interface Cellular:
-------------------------------------
State : Ready to power up and register
Emergency mode : Off
SIM ICC Id : 89**********************
Number of telephone numbers : 0C:\Windows\system32>netsh mbn sh rad int=*Radio state information for interface Cellular:
-------------------------------------
Hardware radio state : On
Software radio state : OnC:\Windows\system32>netsh mbn sh cap int=*Device capability information for interface Cellular:
-------------------------------------------------------
Device type : Mobile Broadband device is embedded in th... Read more

Answer:X1 Carbon 20BS Sierra Wireless EM7345 can't use Ch...

Just my 2cents, but have you tried putting the SIM in a regular handphone/cell phone?  Sometimes, some carriers may require you to "activate" the SIM.  You may also need to put in APN, etc information in the "Advanced Options".

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I'm having problems with EM7345 modem every time I close lid after resume I can't see no more any 3G networks in Windows 10 connection manager, I have to restart my notebook and then I can connect again to 3G network.Could anyone help me with this, I use X240 with Windows 10, modem drivers version- 2.32.10970.4625, firmware version:FIH7160_XMM7160_V1.2_MBIM_GNSS_NAND_REV_4.5 2015-May-12 14:28:08
*FIH7160_V1.2_WW_01.1442.11*"





_____________happy x240 user

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I get a completly new X1 Carbon, but unfortunately there is NO driver for the WAN Card Sierra Wireless EM7345 on the lenovo page! How can I install this card on my X1 Carbon?Therei s only a driver for EM7355 and this driver is not compatible with the EM7345 in my X1 Carbon! Thanks for your help! Best regards,Johannes













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Answer:X1 Carbon - Driver Sierra Wireless EM7345 ?

Hi, jkuengWhat's the OS installed on your laptop? For win8/8.1 there are no needs for drivers if the card is in MBIM mode. It must work natively in OS. Let's check it. Look at the Device Manager, open Network Adapters item. You should see something with AiarCard. Open Properties, Details tab, pull down Options list, find out an item Compatible ID. Looks like USB\Class_xx&SubClass_xx&Prot_xx). Copy the values and past here. Will look.
 
Also, could you, please, post here USB IDs of this card? Find it at the same list under Hardware ID item (looks like VID_xxxx&PID_xxxx).

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I am using the EM7345 in my X1 carbon 2014 on a daily basis. It works flawlessly with my local 4G SIM. (No need for APN settings)I went to Spain for a week and tried 2 different providers: Labara and Hits mobile.They are both guesting in Vodaphone's network.In the network connection dialog they both indicate Vodaphone ES with an additional roaming indicator.When trying to connect they both ask for an APN string: gprsmov.lebaramobile.espc.hitsmobile.es After clicking connect it takes like no time till it says "cannot connect," I wonder,Windows bug? (windows 8.1 update)Sierra driver bug?or maybe vodaphone trouble? btw, I also tried a "native" vodaphone ES sim (no need for APN settings)Worked perfectectly ! Any suggestions?         

Answer:Sierra Wireless EM7345 not accepting APN settings

I have exactly the same issue.My thinkpad 8 LTE (sierra EM7345 chip)with windows 8.1 doesn't work if the sim card requires APN configuration!





Thinkpad 8 4G/128 GB LTE 64 bits Windows 10 pro/8.1 pro

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Dear All, I have a X1 Carbon with Sierra EM7345 WWAN modem. It is all installed perfectly - drivers etc. But id does not recognize the SIM card. I have googled a bit and I can say that:1) I have the drivers OK, I have the WWAN network adapter etc.2) I have inserted the SIM card correctly The SIM card works perferctly if I use the USB 3G stick instead. So the problem is not in the SIM card.I think there is some configuraiton of the Sierra modem which should be done - to switch to 3G/2G or something. Please help - one of the main reasons to buy this laptop was the embedded WWAN. Thanks. Here are some screenshots with the config:











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Answer:Carbon X1 SIM card not detected (Sierra EM7345 WWA...

Hi,1. what's the OS version? Seems it's win8. When did you update the OS last time?2. What's your mobile broadband carrier and country?3. How do you establish internet connection via USB 3g stick? Do you use 3rd party connection manager?

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Hi, I am running Windows 7 PRO on Carbon X1 and I have a constant ?disconnection? problem with the modem. Current firmware is FIH7160_V1.1_MODEM_01.1349.12 ? this is shown in the Intel MBIM Firmware Updater.I downloaded latest Lenovo driver for my X1 Carbon, Windows 7 PRO from Lenovo www and installed it.Then I opened Intel MBIM Firmware Updater as I want to change firmware to V1.2Loaded FIH7160_V1.2_WW_01.1522.02_NAND_Generic.flz.It went OK.When I pressed ?Update Firmware? there is answer:ERROR: Firmware v1522.02 is not intended for this model of the device?. I tried with other firmware versions, eg:FIH7160_V1.2_WW_01.1415.07_NAND.flzFIH7160_V1.2_WW_01.1415.09_NAND.flzFIH7160_V1.2_WW_01.1442.07_NAND_Generic.flzbehave exactly the same I need to upgrade firmware to 1.2 as I have a constant ?disconnection? problem with EM7345.thanksBud

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Hi, I am getting strange errors. Connection might work fine for hours but then it goes nuts. I can connect to my mobile internet provider but no data is moving. Attached a picture of errors. What is this?  













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Answer:T540p Sierra WWAN (EM7345) reliability

Picture disappeared.It says (the Windows 7 network diagnostics program):The mobile broadband network connection operation (context activation) failed with error code 0andProblem with wireless adapter or access point

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Hi Support, I would like to change a setting, so that the Sierra Wireless Adapter only connects to 4G networks. In Windows 10, I cannot see anywhere where I can easily set this. I would expect there to be mobile management software where these settings could be changed. I never want to connects to GPRS, and would like my Sierra Wireless mobile card to only connect to 4G or not connect at all. This would prevent the card dropping down to GPRS when the signal is temporarily weak and force it it to try for a 4G connection. I have had similar functionality on prior USB mobile data cards I.e. Vodafone, and hence the expectation that there would be similar settings on the Sierra Wireless. Thank you, George

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When i located 4G area in SYDNEY, i am able to switch on Wireless WAN Radio, anyhow it doesn't work at all. But when i located 3G area, i can not switch on Wireless WAN Radio, also i can not use internet service. 

Answer:Sierra Wireless EM7345 software request

HiWhat operators are you connecting to? Telstra?What's the OS version on the laptop?Modem behavior above might relate to the error you've described in another thread.

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Hey Crew, Trying to download drivers for Sierra Wireless EM7345 4G LTE driver for win7 64bit: http://support.lenovo.com/au/en/products/Laptops-and-netbooks/ThinkPad-T-Series-laptops/ThinkPad-T45... and getting page not found https://support.lenovo.com/page-not-found Can you please direct me to the new link? Cheers,Dean













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Answer:Sierra Wireless EM7345 Unable to download

Hello, servicedesk1I'd assume issue is casued by replacing old drivers and links to the new ones.Get them here:https://download.lenovo.com/pccbbs/mobiles/gtwo44ww.exe - drivers and firmware package, 2.16.10870.4434, 2016/01/29https://download.lenovo.com/pccbbs/mobiles/gtwo44ww.txt - readme

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If I have understand correctly EM7345 is made specifically for Lenovo based on their requirements and specifications. Lenovo is also responsible for this firmware....on Carbon X1 etc...   I found an interesting AT command for Sierra Wireless EM7345. The command is ?AT+XCIQ?. There?s the following text string in EM7345 firmware file (it is present in any version so far): +XCIQ CIQ: Carrier IQ enable/disable.Let?s try to get ?help? about this command:  AT+XCIQ=? +XCIQ: (0-1) OK1234AT+XCIQ=?+XCIQ: (0-1) OKSo, we can suppose that 0 disables this Carrier IQ feature, and 1 enables it.Let?s read the current setting of this feature: AT+XCIQ? +XCIQ: 1 OK1234AT+XCIQ?+XCIQ: 1 OKLooks like it?s on by default. Let?s try to switch it off?NOTE: If you?re running firmware earlier than 1522.02, don?t enter the following command!If we try to enter: AT+XCIQ=01AT+XCIQ=0i.e try to disable Carrier IQ, EM7345 will have a fatal crash and reboot into boot flashing mode and it will be stuck there for good.So, Carrier IQ is always on and if you try to turn it off using the above AT command, that will kill the device!With firmware version 1522.02, AT+XCIQ=0 returns OK and there?s no fatal crash like in previous firmware versions. Also AT+XCIQ now accepts 3 possible values with 1522.02 firmware: AT+XCIQ=? +XCIQ: (0-2) OK1234AT+XCIQ=?+XCIQ: (0-2) OKSo, 0 must be disable, 1 enable, and what is 2? Any value gets OK response and t... Read more

Answer:Sierra Wireless EM7345: Who’s spying on us?

Another repost zukota's blog w/o author's mention.

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May i know whether Sierra AirPrime EM7345 work with ThinkPad W540?













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Answer:ThinkPad W540 Work with Sierra EM7345?

Since it is listed in the official parts-list for the W540: Yes. However, you will need a Lenovo branded card (04X6014, which is the Sierra Wireless EM7345 LTE/HSPA+ 42Mbps M.2 Card).

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I installed WWAN card Sierra em7345 on X250 with Windows 7.How make GPS working? (not going to upgrade Windows)?Did anybody do it?Tank you

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I am looking for a practical way to upgrade firmware of Sierra Wireless EM7345 on a system without Windows. Either a Linux tool or something that could be booted from USB drive would do.

Answer:Sierra Wireless EM7345 firmware update w/out Windo...

talk to the zukota guys.

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Hi , I have updated to the 1607 Anniversary Update in August and noticed that my WWAN Sierra Wireless EM7345 had problems starting up after reboot. Because of other problems with the 1607 I reverted back to 1511 and everything was alright again.A week ago I upgraded again to 1607 and again, my WWAN sometimes cannot start when booting up. The error log shows Miniport Sierra Wireless EM7345 4G LTE, {b343453c-24e6-493d-ba47-33eaec4de5e3}, had event Fatal error: The miniport has detected an internal error (details see below). So this clearly has to do something with the 1607 update or the drivers for the WWAN. I am using the latest drivers from the Lenovo website and have also tried to update drivers in device manager. But no luck. What helps to finally start the WWAN is either a reboot (the chances the WWAN is started properly are about fifty-fifty) or clicking WWAN off and on in flight mode options of Windows.  Maybe someone has an idea other than waiting for Microsoft to fix this stupid 1607? Thanks and best regards,Martin  Log Name:      SystemSource:        Microsoft-Windows-NDISDate:          10.10.2016 06:37:19Event ID:      10317Task Category: PnPLevel:         ErrorKeywords:      (16384),(16),(4),(2)User:      ... Read more

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HelloI have a W541 running Windows 7 (64bit). I've found 'Sierra Wireless GNSS Sensor EM7345 4G LTE' appearing with exclamation mark icon in the device manager. Lenovo solution center also shows it as disabled device. I have downloaded and installed latest driver (2.17.10870.4454). After installation the device seems fine in device manager but as soon as I restart the notebook the device appears again disabled in the device manager. I?ve just found in the README file the W541 is not listed as supported model by Windows 7. According to this file W541 is supported by W8 or W10 but unfortunately I?m not able to install any other OS on the laptop.Can I expect to have support for W541 with W7 in a future software release? ThanksZoltan

Answer:W541 Sierra wireless EM7345 GNSS Sensor

I'm having the same problem with my Sierra Wireless 7345 on a W550s running Windows 10. It came with the laptop, so I'm sure it's supposed to be compatibile. I think it's a driver compatibility problem. Unfortunately, I've just chalked it up to the "Windows/Lenovo" tax - some things work, others just don't. I've gotten no reponse from Lenovo.

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Hi there, I have a W541 with Sierra EM7345.I had and now have a lot of problems with the WWAN-Card, and more like you can read here: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/W540-Freeze-on-boot-screen-when-connecte... And now i cannot reinstall the driver because it's not supported for Windows 7 x64 any more:Sierra Wireless EM7345 Software for Windows 10 (32-bit, 64-bit), 8.1 (32-bit, 64-bit) - ThinkPad Now I have supported hardware with no driver available?!

Answer:ThinkPad W541 no driver Win7x64 support for Sierra EM7345 any more?

Hi aschulte,
 
If you have a W541 then you need the driver for the EM7355 card; that's what should be in the system unless the parts list and psref are mistaken.
 
http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-W-Series-laptops/ThinkPad-W54...

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Hello everyone, I'm a bit desperate because I already tried so much.I'm running Windows 8.1 on my Lenovo X240, BIOS version 2.3 and the WWAN functionality broke about two weeks ago and I'm quite sure that this is related to a few updates that came either with Windows or more likely with Lenovo System Update which had a BIOS update and some driver updates alongside at that time.I cannot even try to establish a connection to the Deutsche Telekom LTE network, because all I'm seeing is "Insert a SIM" in the connection bar.This is what I tried so far:Use a different, well known working SIM card.Re-Install the driver packageUninstall and re-install the driver packageuse the "repair" function of the driver package setupBIOS downgrade from 2.3 to 2.29Disable and enable the WWAN functionality in the BIOSReplace the mainboard (lenovo service technician just went away an hour ago)And I'm still having the same issue. Now it's really nailed down to be either the BIOS or the driver in win 8.1 x64. One thing makes me wonder:When I choose to update the driver in the device manager and the Sierra card details, I'm pointing Windows direclty to the directory that contains the inf files and the device manager tells me that "The best driver software for your device is already installed." and shows me a "Generic Mobile Broadband Adapter". Is this an indicator for Windows completely ignoring all drivers in the setup directory of the driver package?Also, when I lookup the driver details, i... Read more

Answer:X1 Carbon - Driver Sierra Wireless EM7345 showing "Insert a SIM"

Hi, JrgenWhat wwan card related items are there in the device manager now? Are there unknown devices, as well with "1 CDC" context in the name?

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I have a T440 with Sierra LTE. It works just fine for connecting to mobile networks.But here in New Zealand, one of our providers also provides free wifi hotspots to customers on certain plans. In order to use this though, I have to enter a password that is sent to me by SMS.Is there any way that I can view SMS messages sent to the SIM card that is inside my laptop?At the moment, I have to remove the SIM from my ThinkPad (with all the hassle that involves), stick it into my phone, get the password, then transfer the SIM card back into my ThinkPad (and often as not, there is no power socket nearby, so I can't restart because I had to disable the internal battery when removing/replacing the SIM card).So, if someone can point to a way that I can simply view those SMS messages on my ThinkPad, I will be enernally grateful.













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Answer:A way to send/receive SMS messages on ThinkPad T440 with Sierra EM7345

Use Lenovo Access Connections if OS on your laptop is win7, or Sierra Watcher connection manager for both OS, win7/8.

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I have a X1 Carbon 2nd Gen and recently upgraded to Windows 10. I am having a problem with Sierra wireless EM7345. Whenever i run my computer on battery power Sierra WWAN card doesn't work at all. It shows as unknow device in device manager. There is absolutly no problem while connected to AC power. Any help.

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Hello, I'm thinking to buy ThinkPad Sierra Wireless EM7345 4G LTE Mobile Broadband FRU: 04X6014 for my ThinkPad X250. I?ve few questions, Pease suggest ...1. Is it really any good and practically beneficial?2. Can I use it on Fedora 27, How?s Linux support?3. X250 has two PCI Express M.2 card slot and one is already occupied by WLAN Card and other slot is available, Can I use empty slot for FRU-04X6014?4. Can I use both WLAN and WWAN simultaneously?5. What is the impact on battery (Windows and Linux)?6. Is AliExpress a good place to buy? Thankyou  

Answer:Sierra Wireless EM7345 4G LTE Mobile Broadband FRU: 04X6014 for my ThinkPad X250

Regarding your questions:1) I personally use it and it's really good, as I don't want to use additional USB modem or WWAN wireless router.2) Can't say, as I don't use Fedora.3) There's a dedicated port for this module. Please make sure, that you have an antenna connectors for module and adapter for a SIM card. Moreover, instead of WWAN module, you can install there a m.2 2242 SSD disk.4) Both can be enabled and connected, but application will use one at time.5) I have an extended battery, so it's hard to tell. I guess it have a simmilar power usage as WLAN module (basing on Windows power utilization). Can't say about Fedora.6) It you don't want to have a problem with whitelist (it prevent system from booting, when unauthorized module is installed), then I look for module on eBay. Make sure, that photos explictly show FRU PN: 04X6014 on module's label. Models without it will not work.

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System:Helix 3701XXXWindows 8.1 Enterprise 64-bitThird Apps installedLatest Lenovo Drivers installed Problem:Sierra Wireless EM7700 device experiences device code error 43 or not ?USB device not recognized.? There are also times where there are two or more instances of the same device in Device Manager.When the problem occurs, users are unable to see the mobile broadband device under Network connections menu (Charms menu->Settings->Network Connections). Installed drivers on system: Sierra Wireless QMI Lenovo Driver Package 2.6.1.209.0. Experienced this issue with the Lenovo pre-load image and corporate image. The problem has been reported by 10+ users/systems; When it occurs:The problem is intermittent; it often occurs after waking the system up from sleep or starting the system from a cold boot. As a workaround, the user has to restart the system a couple to several times in order for the device to be recognized. Wondering if anyone else has been experiencing this on the Helix 3701XXX Windows 8.1 Enterprise? Any advice is appreciated.

Answer:Windows 8.1 Ent. Helix - Sierra Wireless EM7700 device error code 43

I get similar problems with the Ericsson C5621 wireless card. To be honest, almost every 3G\4G internal card I've experienced (in Dell, Toshiba and now Lenovo) have suffered from the same two problems (when used against UK mobile providers): i) issues resuming from sleep - typically the card not responding or not found until doing another sleep\resume or power cycle ii) issues when moving quickly between cells (e.g. if using the device on a train etc.), when the card will stop transmitting traffic although claims to be connected, and then will become unresponsive attempted a disconnect and reconnect. Again power cycling the card (via sleep\resume, reboot, or occasionally disabling\renabling or uninstalling\reinstalling the driver) will resolve this. Given that these cards are typically used in mobile devices where sleep\hibernate and being on the move are pretty common scenarios, it is frustrating that the 3G\4G hardware companies still can't get them to work reliable. Matthew

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hi all, i bought a helix 2 from a friend - he did not use the mobile broadband card, but i need this thing.Using a german Telekom CardModem FW is FIH7160_V1.1_MODEM_01.1349.12 i searched google and forums and found some hints how to upgrade.installed the latest Tool (MBIM Firmware Updater), it comes with a FLS FileFIH7160_V1.2_WW_01.1616.01_Generic.fls and XML file. as i could not find the FLZ, i edited the XML with The infomration for Telekom (26201) When i try to upgrade it says:ERROR: Firmware Telekom Deutschland GmbH, v1616.01 is not intedned for this model of the device. The reason why i want to upgrade is: nearly NO connection with this card, although all other devices have LTE connection Who can help or make my Helix World less dark? Thanks Frank

Answer:Helix 2. / Upgrade EM7345 - where find FW Files?

what worked for me to upgrade: https://zukota.com/sierra-wireless-em7345-an-easier-method-to-update-firmware/ antonio on December 26, 2016 at 4:08 am

Thanks riemannZ!

So the procedure for me was:

a) Install the Sierra Wireless EM7345 driver, in my case gtwo47ww.exe
b) Edit with admin privileges:
%ProgramData%\Intel\LENOVO MBIM Toolkit\Config\Config.xml

and set:

SilentAutoFWUpdate to false
PromptForSilentAutoFwUpdateFail to true
EnforceModuleCompatibility to false
FirmwareSysTray to true

c) Restart

You will be prompted for firmware upgrade, in my case with a generic driver.

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Hi guys, I've been debating on the purchase on a Helix 2 the deal breaker is if the broardband version (USA) that it has, is EM7345 unlocked?  I've called Lenovo Support and there not sure and avoid answering the question.  The only thing that do say is that they offer ATT or Verizon service. Anyone know if the EM7345 is unlocked?  Thanks!













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Answer:Helix 2 Integrated Mobile Broadband EM7345 Unlocked?

EM7345 is not locked in any means http://support.lenovo.com/us/en/documents/pd031021 Features and Benefits of ThinkPad EM7345 4G LTE (4XC0F46957):LTE/HSPA+ SupportOpen SIMSupports EMEA countries, Australia and New ZealandDelivers a true broadband experience to any device, anytime, anywhere.





__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

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I have a T61 and I've successfully physically plugged in the internal EVDO card, but the antenna cables are no where to be found per the instructions.  I ordered the Lenovo EVDO card, the only thing in the static bag was the EVDO card (and a few stickers with the card's ESN info). Unless I missed a creative location for these cables, is there another part I need to order?  If so, what is the part number, and where are the installation instructions? Many thanks for your time and effort to help me resolve this. Thanks.

Answer:T61 - Adding Sierra Wireless EVDO WWAN Card (Cellular Data)

Lds, Yes, you will need to order the antenna which comes with the cable + connector attached.  The antenna is located in the lid along with the LCD display panel and WiFi/BlueTooth/WUSB antenna(s) and other various other components. Installation is another subject, which I don't have enough experience to comment on. I happened to purchase the WUSB option for my T61p but have not installed it yet. I had to buy both the card and the antenna. Good luck. CobraRGuy

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I recently tried changing my default audio back to my installed soundcard, I have used this soundcard on many occasions without any problems, when reconnecting my webcam it made itself the default device. After disabling the audio on the webcam, and disabling the audio on the internal Realtek soundcard and enabling my soundblaster soundcard, I saved changed and restarted my computer. When I went to the sounds and audio devices in control panel, it shows "no audio device" under volume, and under audio its showing "no playback devices" and "no redording devices" "no midi playback devices" and the dropdown arrow is greyed out so I can't set up my default device. I went to hardware, and it shows both the internal and external soundcards there and that they are both working properly. The media control devices were showing a yellow exclamation mark beside them before, but after uninstalling and reinstalling everything in the sounds aand audio devices hardware tab it was corrected. I have tried going to Device manager, and uninstalling the system speakers and then clicking on "check for hardware changes" and having them be reinstalled, but it has not corrected the issue. I have no installation disc to reinstall windows xp in repair mode..... Does anyone have any idea how I can fix this problem? Also my sound recorder is also missing. I am running Windows XP Home Edition Version 2002.
 

Answer:Windows xp home missing internal speaker controls and volume controls

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Hi, what are the differences between those models?Quick google image search reveals at least such versions of EM7345:G12Z024.05,G12Z024.05 HFG12Z024.23 HF Which is compatible with ThinkPad T450s?BRW?odek 

Answer:Sierra Wireless EM7345 models: G12Z024.05, G12Z024.05 HF or G12Z024.23 HF - differences?

Hello and welcomeAny FRU p/n 04X6014.

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Hello,
After last week's Windows updates my Windows Common Controls 5.0 went missing. I can no longer see it in Excel VBA Available References list. I see that comctl32.dll file is still there in C:\Windows\SysWOW64 . What happened and how can I restore
these controls? I know that one can replace version 5.0 with version 6.0, but I have commercial installations on PCs that can not be upgraded to ver 6.0.

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I don't know when this happen to my laptop but I just noticed on my toshiba that my (FN) shortcuts to brightness controll did not work. When i went into my windows mobility center all of my controls were there except brightness has gone missing. any one know whats happened or how i can get it back?
 

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After a smooth clean installation of Windows 8.1 and loading all the Lenovo drivers, software, and apps, the system runs extremely well except in the Lenovo Settings Metro App, I no longer see the option of battery life protection (to charge only up to 50%). In addition, in the Windows power settings, there are only four power profiles: high performance, balances, power saver, and fly mode.  I do have Lenovo Power Management Driver and Settings Dependency Packages installed.  Lenovo's System Update does not show any missing installations. I wonder if anyone can give me some clues. Thanks.













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Answer:Power settings missing after clean install of Windows 8.1 on Helix

The battery health mode setting was removed.  We don't support this setting anymore.
 
The preload comes with a couple additional power profiles that we don't make available except in the preload.  However they are not anything special.  You can create your own power profile(s) in the Power control panel to do whatever you want them to do - idle timers, CPU speed, etc.

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The in older programs (apps) the controls are showed and they work.
I can click on the place of the hidden controls and that worked. I'm sorry for my english.
Do someone have a solution?
greetings Hennie

Answer:Close, Maximize and Minimize controls in Windows 10 app's and Windows e.g. settings are missing. How can I get them back?

Are you trying to say that your title bar (min,max,close icon) are missing?
If you using AMD Radeon as graphic driver maybe you can change the Catalyst control into normal mode, or reset it back. Because this was happened to me either before. And after I changed some CCC settings into normal/standard mode, the title bar back again.

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Hello, I am in the market for an ultrabook 2-in-1. Tablet mode for taking class notes and annouting as well as drawing and laptop mode for when I want to do brutal typing and workhorse class stuff.
 
I bought a refurb Yoga off of eBay with the digitizer and while the experience has been good, problems have started to crop up. I have image retention on the lower portion of my screen when the 8.1 start button used to be. Its only noticeable when I'm on certain darker backrounds....I don't see it on black screens...Also my touchpad is a bit bugger coming out of sleep.
 
I saw the Helix and it seems to have the same form factor except better handling in tablet mode. But I've read it has heating issues and poor battery life? The Yoga I am on is not that good with battery even with Haswell so I can't imaging the Helix being very good...
 
For those that have the Helix what do you like about it and has Lenovo solved some of the quirks..like heating, image retention and other stuff. Thanks. It's too bad other companies have their own compromises and those that don't are really expensive. Lenovo seems to have dropped the ball on their thinkpad line
 
 
Moderator comment: Please don't post the same message(s) in multiple places as it splinters the discussion. Duplicate(s) removed.

Answer:YogaS1 Vs Helix: Has Lenovo solved Helix Heat, IR Issues...trying to decide between Yoga and Helix

Hello. Here's my couple of cents, for what they're worth, but I've had my Helix for a couple of weeks now and I absolutely love it. Have everything updated, BIOS, keyboard dock firmware and Windows 8.1.1 and it's smooth as silk in performance. My model is the i5-3337U / 4GB RAM / 128GB SSD, and I've never noticed any heat issues with it that I perceive as abnormal. The FHD IPS screen is phenomenally good, battery life is superb for this kind of machine, but I'm getting 8-10 hours easily on it with the keyboard dock attached, and good 4-6 hours on the tablet alone. And this on the default balanced power setting. The only thing I changed on it regarding that is to disable the auto-brightness feature while on AC, but it did flicker a lot while the setting was enabled. Otherwise, I've had a couple of hang ups on the ClickPad when resuming from sleep, but I just eject the tablet and connect it again to regain full functionality again. A minor quirk. The only real issue I have with it is the price, but it is expensive. However, this is a ThinkPad, and the quality of the hardware, along with the standard ThinkPad security and setup features gets my stamp of approval.

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Have an Apple I phone 5 and want to change service from Verizon to US cellular.

Answer:How can I change my cellular service for my I phone 5 from verizon to US Cellular?

You need to get a Windows Phone 1st then go to your preferred carrier if U.S. Cellular doesn't carry Windows Phones.

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iam using lumia 520 with 10080 build even though i turned off my cellular data iam still losting my main balance plz help me out!!did any one experience this issue??

Answer:Why is cellular balance getting lost even though cellular data turned off?

Originally Posted by ganga rapu iam using lumia 520 with 10080 build even though i turned off my cellular data iam still losting my main balance plz help me out!!did any one experience this issue?? This is a bug in this build faced by some users I already reported it to gabe aul make sure you also report this bug too

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Hello there, I need help please! I can't fix the screen brightness. It appears to be stuck on full brightness which draws my battery life quickly and hurts my eyes during nights. The brightness button in the action center is missing, there is no brightness slide bar in the display setting nor in control panel, and brightness fn buttons in the keyboard are not working as well. When I click on the battery icon, there is a brightness button next to the battery saver button but also not working (not even clickable).I searched online and I tried:- updating/reinstalling/rolling back display drivers- resetting pc (reinstalling windows)- many other little repairs College is starting soon and I really need my battery life and I will be studying on my laptop in late hours so this brightness issue is a big trouble for me    


























bitmap.png ?498 KB

Answer:Yoga 2 13 Windows 10 Can't adjust brightness (Missing all brightness controls)

Hi No_one,
 
Welcome to Lenovo Forums.
 
As i understand that you are unable to change the brightness on your Lenovo yoga 2 13, i would suggest you to go to the device manager click on monitor  right click on the PnP monitor and see if it?s enabled.
 Hope the above information helps and please let us know how you go about.
 
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,
Rameez
 
Tap that kudos button if I helped. If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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Relevance 52.48%

I have a new Helix 3698 and Lenovo Solution Center says I'm missing two drivers. It says unknown devices, but refers to GPIO. Also, I have no driver for the stylus. I have all the drivers available installed and updated, but still have a problem. Can someone refer me to the drivers I need, or is this something that needs repairing by Lenovo? Any information given would be greatly appreciated!













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Answer:Missing Drivers on Helix

Don't have my helix yet, but I wouldn't be surprised if you're having the same problem as described in this thread about the Carbon.

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So I wanted to update to Windows 8.1, but I couldnt find the recovery partion. I was talking to Lenovo Support and was informed that none of the Helix's ship with a recovery partion. Anybody care to confirm? Sounds like an insane decision for a high end business machine to have no recovery parttition

Answer:Helix missing Recovery Partition

I think you were misinformed or misunderstood. There is a recovery partition. You can verify under Computer->Right Click->Manage->Storage\Disk Management You can start the recovery by pressing Enter (if I remember correctly) on boot. But... what has the recovery to do with Windows 8.1? It will be an update - like a service pack. Available tomorrow publicly. You don't need to reinstall Windows.

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I tried to look through some old threads related to other OS/Hardware combinations to no avail. Uninstalling and reinstalling the Power Management Driver doesn't help at all. The 32 Bit Version of the library is there (PWMTR32V.DLL), but it doesn't install the corresponding 64 bit Version. Neither when installing from the Lenovo Homepage nor when installing via System Update Utility. What's even more strange: There are a handful of other libraries in C:\Program Files (x86)\ThinkPad\Utilities\ with both 32 and 64 bit versions/filenames, just the PWMTR64V.DLL file is missing completely. Maybe an older Version of the power Management Framework could come in handy here? Any ideas would be greatly appreciated










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Answer:Helix Win10 - PWMTR64V.dll missing

The file and folder correspond to Power Manager, which isn't officially supported in Windows 10 (or 8.1). I'd uninstall Power Manager and see if the error goes away.

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I found out that I'm missing parental controls that come with my Vista Ultimate. Used to be there but dont know why its no more there.
Any ideas to get it back highly appreciated.
 

Answer:Parental Controls are Missing

Are you connected to a Domain? Default setting is that Parental Controls will not be visible when logged onto a Domain. See below to change setting (if your domain policy allows)

If not logged onto a Domain, the Parental Controls applet may have been hidden.

Click Start | Run enter gpedit.msc press enter to start Group Policy Editor
Goto User Configuration | Administrative Templates | Control Panel and see if Hide specified Control Panel items or Show only specified Control Panel items has been configured.

To show Parental Controls when logged onto a domain, in Group Policy Editor goto here:
Computer Configuration | Administrative Templates | Windows Components | Parental Controls
and configure the Make Parental Controls control panel visible on a Domain setting.

Jerry
 

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I have a customer that is running IE 7, We have also tried IE 6, and it doesn't make a difference. There are two computer side by side, and a web site that one computer can fully access and see all the controls on the page. But when you go to the other page, then you can bring up the page, but you can't see the tabs at the top of the page. When you put your curser where they should be, the pointer changes to a hand, but when you click nothing happens. I have the same java and active x installed on both. I went through all the IE settings and they are identical. I am kind of lost. I have run into this issue before on other computer, but have not been able to solve it.

Any Ideas?

Chad
 

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Hello All -

I keep getting a pop-up message that says I won't be able to view the entire page because my Active X controls aren't up to snuff. I wasn't aware that I was missing any controls. How do I check that and get up to date with all my Active X controls?

I'd appreciate any help. Thanks.

David
 

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Hi..
I have installed windows xp pro..
the problem is that whenever i try to run any vb apps that i or my friends had written they dont run..
mostly i get error messages that active x controls like comdlg32.ocx etc are missing..

i have downloaded the latest vb runtime files and there is no difference..

please let me know how to download and install these activex controls..

thanks,
Apurva
 

Answer:Active x controls missing in XP pro

You can restore most files that are reported to be missing from your Windows CD-ROM: How to extract files in Windows 98 and Windows Me
Good luck,
 

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I recieved my Helix 2 the other day, and the tablet portion works perfectly, but the upgraded keyboard that I ordered with it came with 2 missing keys. Is there a way I can return just the keyboard and get a new one free? Or do i have to send the whole unit in...?













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Answer:Missing keys with ultrabook pro keyboard helix 2

Hi Tgiordano92
 
Welcome to the Lenovo Community.
 
I'm sorry to hear that you're having problems with your device.
 
Is there a way I can return just the keyboard and get a new one free? Or do i have to send the whole unit in...?
You should contact Lenovo dedicated support regarding that:
 
Contact Lenovo:

Product: THINK-branded products
Phone Number: 1-800-426-7378 (English )
Hours of operation: 24 hours a day 7 days/week 

 


Other ways to contact Lenovo in the US: http://shop.lenovo.com/us/en/landingpage/contact/
 
Hope this helps.
 
Regards.


 
 

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How do I get in contact with someone that can get something done correctly at Lenovo? Starting 11/24/13 we ordered a Helix Ultrabook for our company and a very pricey tablet at that. Lenovo had no problems taking our money but now after four failed attempts they still have not sent us the correct tablet. We have called and had their tech guy verify that we ordered the correct one and that it was an internal problem at Lenovo and they would get it corrected. They even refunded a around 150.00 dollars to make up for it and was going to get the correct one right out to us. That was number three that was also wrong. So we called up there and told them it was wrong again and they said they are going to get it right this time being this first invoice that we pa... Read more

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For some reason, some of my apps' window controls are missing their buttons (e.g. close, minimize, settings, etc.).There was once a similar incident on the SevenForums where someone had problems with their window controls not showing up, but this affects the Store apps and the built-in Windows apps as well. Of course I can interact with the window normally, but it's gotten annoying already.

Already ran the sfc /scannow tool and it didn't find any problems...
Already did register the Store and apps. That didn't help. For some reason, it only affects just apps, and not windows for Explorer, Task Manager, MMC, etc.

Answer:Missing window controls in my apps

If your in Tablet mode you have to mouse up to the very top of the screen for the controls to drop down.

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Since I took my laptop back to it's original the way it came from factory status I am getting message active x control missing. I do not see all pictures. This is Windows XP.

Also on my desktop when I purchased and loaded new windows XP on it, get same problem. Missisng pictures and cannot send some pictures.
 

Answer:missing active x controls for pictures

Hi Morley6. You may find something here.
http://uk.search.yahoo.com/search?fr=ytff1-&p=active x control missing&ei=UTF-8
 

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Hello,I've just tried to play a video in Mediaplayer9,and noticed that, apart from the brightness and hue sliders,the other controls that are usually beneath those are missing.I uninstalled,then reinstalled the program,and the sliders are still missing.I'm on Win98se,with an Athlon xp2000.Has anyone got suggestions please regarding how I can resolve this?Many thanks in advance

Answer:Missing video controls in mediaplayer 9

Why don't you update to media player 10 that might solve it click here

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The control buttons on brightness and contrast are both missing. Gamma dont have any problems though.
 

Answer:Controls on calibrate display missing!

Im trying to adjust the contrast because of this... too dark
 

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Hi, I've used Firefox for a long time now, but somehow I just lost the menu, tools, etc., controls that let me access my bookmarks, among other things. I can't find 'View' so I can't turn on/off any toolbars.
The last thing I did was install one of those customization skins that put a different looking banner across the top. I can't find the control to list the addons, themes, etc, to get rid of it.

I reinstalled Firefox, latest version, but get the same results. I have Windows 7.

Any help would be appreciated.
 

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I recently ordered 2 laptops about a month ago. I've been foloowing such forums of:https://forums.lenovo.com/t5/ThinkPad-Tablets/Sierra-Wireless-EM7345-ThinkPad-8-and-10-general-issue...and have similar results. For whatever reason, the card disables itself.  I've checked the internals and its seated properly.  I've even reseated.  I can only go by what my user, in the field has provided me information about.  It'll work sometimes.  When I remoted in last time, I disable and re-enabled it.  I changed "automatic" to specifics of verizon connection (vzinternet) and changed to override to automatic dhcp ip.  The system seems to have worked for 7 days.  It doesn't work again.  When it disables itself, device manager says its working fine.  Access Connection software from Lenovo freezes up, crashes, or stalls and eventuall kicks back to wifi.  At this point there is no point in contacting support, due to it being a field system with proprietary software.  Knowing that both systems have this problem, I doubt its a hardware problem (other than having the wrong untested card to begin with). The only other suggestion from lenovo would be to reload the system, which is not an option in the field. Therefore I'm faced with sending the user a mifi card from Verizon, because a $200-$300 internal card wont work properly.   I'd ask for a refund if I had enough in the budget to order 4 new laptops. ... Read more

Answer:x250 w/ EM7345 4G LTE + Windows 7 64bit + Lenovo Access = Ridiculousness.

Have you tried older EM7345 firmware versions ? Unfortunately the version I use (in EU) which works so-so is not Verizon specific so it can not help.





__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

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Handwriting recognition was great in Windows 7 and Windows 8.1, but in Windows 10 (on my system) it is broken, crippled, and unusable. The Writing Pad on my Windows 10 Tablet PC is missing several buttons and controls, and the ability to set any options, as you can see here:
I don't know what's wrong -- -- but this is bad! Apart from being an ugly black/dark grey pad, all of the elements necessary to use it effectively are absent. I can print or write longhand, but then I can't send the text to insert point. The capabilities I had on my Windows 8.1 Tablet PC (now belonging to another) are almost all missing, and they shouldn't be.
Windows help pages, and every other page I could find through Google, say that I should be able to see the end of it at the left edge of the screen, and pull it out when I want it. Well, that doesn't happen. I'm also supposed to have a character edit mode, see recognition result, perform editaction like joining or splitting words, and so forth. Again, no.
All that happens is that I have to bring up the writing pad manually. My handwriting appears on the line, but nothing happens, visibly, after that. It isn't converted to text. I can't correct mis-recognized words. Hitting the Enter button in the pad will sometimes send the text version of what I wrote, but mostly it just sends a CrLf to the focus point.
Handwriting recognition is essential to me away from (I rely upon speech recognition on my desktop machine at home). I would be finitely grateful ... Read more

Answer:Writing Pad missing controls, options, features

I agree that the handwriting panel on Windows 10 is less usable than the one on Windows 8.1, for all the reasons you mentioned. However, I have used it fairly successfully with OneNote. As long as you have the insertion point where you want it in OneNote, you should be able to write text & insert it.
As you write each word, you should see two things:
1. the word and several alternatives appear in the black area at the top of the handwriting panel
2. The word appears in OneNote with a squiggly underline
You can use the space button or the enter button on the handwriting panel to confirm the text. Unlike the 8.1 panel you can only correct the most recent word by choosing among the alternatives shown before you confirm the text. It doesn't seem to be possible to use the panel to correct text already entered.
Word 2016 behaves similarly. What program are you using?
- richard

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When viewing some videos with Firefox, the player controls (such as play, pause, stop etc) are missing but when I view the same URL in Google Chrome or Internet Explorer, it works fine. Below is an example:



Why is this? Is firefox missing an extension or plugin?
 

Answer:Firefox missing media player controls

Downloading a few DLLs into the plugins folder in Firefox is one way to fix it. I'm trying to find a link for the fix but am failing...
 

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I am using Windows 7 x64 build 7000. I have my Logitech Pro 9000 working fine apart from all the Quickcam controls Rightlight and zoom features disappear basically all the advanced controls for the webcam. How do I fix it?

Answer:Logitech Quickcam 9000 pro Controls missing

Me too. I guess we wait for Logitech to upgrade the software, probably when Windows 7 is released or some upgrade to the W7 beta.

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Hi, something strange is happening with my iTunes taskbar icon.

Sometimes when i mouse over it will show me player control icons (prev, play, next) but a lot of the time it won't. It seems to be completely at random, irrespective of what's or what song is selected in iTunes.

Does anyone have any idea why this might be?

Cheers

Answer:iTunes taskbar player controls missing

Have you downloaded "iTunes helper" or something similar?

Download this;

Malwarebytes

and run a FULL scan. If it finds anything, post the log here.

Regards....Mike Connor

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The bar under the Quicktime player plugin of my Firefox 3.0.8 won't display. You know, the bar that shows the volume and the rest. I have Windows Vista 64-bit. The picture and audio play fine, though. It's always been like this, but I've been too lazy to try to fix it. Searching Google was of no use, so I found this site. Anyone have any suggestions?

Answer:Missing QuickTime controls in web browsers [moved from Mac]

I can try to help you, but this is the Mac forum. You should be in the Firefox forum 1st, then Windows Vista if they couldn't help.

Is it that way on all sites? Is it that way in all web browsers?

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One day my excel macro button quit working and we traced it back to the above mentioned missing control in references. The smiley face is there too. Where did this come from all of a sudden. I just unchecked the box and saved the workbook and am back to normal.

Answer:missing: :-) VideoSoft vsFlex3 Controls in references

Glad you got it back to normal. I see no point in pursuing the matter further if it's fixed (and I've no idea where the smiley face came from anyway).message edited by phil22

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Answer any details people know off.. as of now the most info I got online from the pen was the marketing video on the helix lenovo page which should it in an exploded view.  and of course someone using the pen in the video. 1.   Is it an active digitizer pen ? 2.   Is it a wacom unit ? 3.   Will it be utilizing full active support pen detection (inches away from contact from screen)? 4.   will their be a secondary button trigger on side ?  5.   Is the tip going to be a rubberized writing tip (like the samsung s pen) or a pvc plastic setup (like on the microsoft surface pen) ? 6.   how many levels of pressure sensitivity ? 7.   will the helix pen fit into the helix tablet device, into a holder or will the end user have to carry it around ? 8.   and finally like the microsoft surface pro wacom pen it has a button on the back side of the pen that changes resistance in the ped allowing the laptop to utlize that as a third trigger ( ie. eraser)  is this on the lenovo helix pen as well or similar?

Answer:Helix Digitizer Pen - Require more details on the Pen for the upcoming helix lenovo device

I think I can answer some questions:1. Yes2. Yes6. According to Lenovo, more than 20007.Yes, the Helix has a pen silo.

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I just can't find the option in settings :(

Answer:How to set cellular as unmetered on my Windows 10 PC,

I'm on au. settings>network and internet>wifi> *click on the network name* - scroll down. should have the switch there to turn it on or off.
If not, you can follow this guide: Ethernet Connection - Set as Metered or Unmetered in Windows 10 - Windows 10 Forums
I used it already to change an Ethernet connection (which happened to be via cellular data) to metered.

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Was it the download which we got today on fast or it was allready a problem?

Answer:What did ****ed up cellular data on windows 10?

This was already a known bug before the update was released. So if you can not live with it you have to roll back.

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The Writing Pad on my Windows 10 Tablet PC is missing several buttons and controls, as you can see here:
I don't know what's wrong -- -- but this is bad! Apart from being an ugly black/dark grey pad, all of the elements necessary to use it effectively are absent. I can print or write longhand, but then I can't send the text to insert point. The capabilities I had on my Windows 8.1 Tablet PC (now belonging to another) are almost all missing, and they shouldn't be.

Windows help pages, and every other page I could find through Google, say that I should be able to see the end of it at the left edge of the screen, and pull it out when I want it. Well, that doesn't happen. I'm also supposed to have a character edit mode, see recognition result, perform editaction like joining or splitting words, and so forth. Again, no.

All that happens is that I have to bring up the writing pad manually. My handwriting appears on the line, but nothing happens, visibly, after that. It isn't converted to text. Hitting the Enter button in the pad will sometimes send the text version of what I wrote, but mostly it just sends a CrLf to the focus point.

Handwriting recognition is essential to me away from (I rely upon speech recognition on my desktop machine at home). I would be finitely grateful if someone could help me solve this problem so that I can use my computer for handwriting input.

Oh ... Windows 10 came installed on my computer. Clean install, not an upgrade.

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I cant disable celullar data on windows 10
lumia 625

Answer:How to disable cellular data on Windows 10?

Originally Posted by Windows Central Question I cant disable celullar data on windows 10
lumia 625 its a known bug with wp10 TP. so give a hard reset or roll back to 8.1 or wait for next build ;) goodday

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When on Skype calls, the person on the other side barely hears the voice of the person talking on the Helix. Using skype on any other device results in much  clearer voice to the recipient. Tried changing the microphone settings by increasing mic volume and switching between normal and group modes but the quality is always bad. Also noticed that this is not a problem with Skype only but with voice recorder as well. The recording playback always has background noise (even though there is no background  noise when recording) which makes the recordings useless. Please help in resolving this.













Solved!

Go to Solution.

Answer:Helix Skype Calls Have Poor Voice From Helix Mic

Hi,
 
This KB is for a different OS, but perhaps the same applies.  I had a similar problem with Skype and the recorder until I turned off all enhancements.
 
http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/ThinkPad-W520-microphone-troubleshooting/ta-p/...
 
Z.

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I am using the preview version of Windows Phone 10 on my Lumia 535. I am unable to find the cellular settings . I need to switch from 2G to 3G. Please help

Answer:I am using Windows Phone 10. I can't find my cellular setting. Where is it?

Settings, network, cellular and sim
Click on carrier and open properties. You can change it there ?

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I have a telstra dongle but the drivers still haven't been released for windows 10, I found a hotfix (see here: Telstra USB and Windows 10 Incompatibility - Telstra Crowdsupport - 485835) but because the computer doesn't have a wifi card or cellular card it isn't displaying cellular settings which is what I need to manually make the dongle work. How can I force windows into displaying cellular even though it thinks there is no need? I've tried finding a way to make a virtual card with no success as of yet.

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I have a telstra dongle but the drivers still haven't been released for windows 10, I found a hotfix (see here: Telstra USB and Windows 10 Incompatibility - Telstra Crowdsupport - 485835) but because the computer doesn't have a wifi card or cellular card it isn't displaying cellular settings which is what I need to manually make the dongle work. How can I force windows into displaying cellular even though it thinks there is no need? I've tried finding a way to make a virtual card with no success as of yet.

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So less people use wifi ? at there home ? and offices!!

Answer:Phone update on cellular data must be there in windows 10 ????

Welcome to Windows Central! Currently, there isn't much information about Windows 10, however more information will be released on Wednesday.
Search the forums for any other question you may have, and as always, keep a look out on the front page!

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I have Lenovo X1 Carbon.Few days ago I've updated it till Windows 10. And after that my cellular became not work. Mobile Network - empty Cannot setup mobile hot-spot In network connection - Cellular not connectedIn diagnostics it cannot connect to my providerBut I check SIM card on phone - it works well. Also I've try to update driver (Ericsson N5321gw Mobile Broadband Firmware for Windows 10 (32-bit, 64-bit), 8.1 (32-bit, 64-bit), 7 ...), but it not help Please, can any one tall what to do?

Answer:Lenovo X1 Carbon - Windows 10 - Cellular not worki...

HiCheck out modem fw version and perform its upgrade:http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...

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Hi, My newly purchased Thinkpad Helix Type 20CG0032US with win8.1 64 bit is missing the Dolby sound settings menu.It is nowhere to be found.I have installed all the latest patch and driver but still cannot access it.Please help.Call their support line, routed to their India support site, every time I told them I have problem with Dolby sound settings they thought I have problem with Adobe products and keep transferring me between their software and hardware departments.Live Chat is no help at all as there is no one to answer.

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Hi Community I have a Helix gen 2 and need to use it in a rugged environment. Therefore I bought the Lenovo ThinkPad Helix Protector (4X40G29906) and so I can easily charge and connect keyboard and mouse when back at the desk I bought the Lenovo ThinkPad Tablet Dock (4X10H04513) - both are listed by Lenovo as recommended accessories for my Helix.. In the description of the Helix Protector it says "Pull-away door allows tablet to dock while remaining in the case". The problem I have is that it cannot connect to the dock when in the case because the front bezel stops the tablet engaging on the connector. Has anyone sucessfully used this combination? Am I missing something here? Thanks for any advice

Answer:Helix Protector with Helix Tablet Dock

My guess is the description of the protector is talking about docking the tablet with the keyboard. My guess is you are able to do that?I had the same concern about being able to use the protector with the dock station, so I am being of no help...but there is not much room in the dock, and my guess was this would be a problem. My thinking was the dock may need a small redesign to accomodate this issue. Hopefully though, there is another answer....

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Hello Everyone,

I hope you're all doing well

I have a 2GB/month data connection on a ZTE USB 3G modem. When I connect, it shows up as a dialup connection in Windows 10, meaning that there is no way for me to make it a metered connection. This morning, Windows ate up 1.1 GB of data in the background while I was online for 30 minutes on Amazon and eBay and checking my email. That's half my data gone in a few minutes!

As you can imagine, I was pretty upset. However, I can't seem to find any workaround for this.

Is there any way to make Windows 10 see that this is a cellular mobile broadband connection? That way I'll be able to set it as a metered connection. Or is there any way to set dialup connections to metered connections? I really can't have all my data being used up in a day.

Thanks for your time!

David

Answer:Windows 10 sees ZTE USB 3G modem as a dialup connection, not cellular

Most likely, your modem manufacturer created their drivers as dial-up drivers, which means this was a choice by the modems manufacturer. They would have to create new drivers.

You are probably either stuck with it as is, or buy a different one.

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I have been experimenting with the LTE cellular data features of the Lenovo X1 Yoga on windows 10.  Built into Windows 10 is the ability to set a data cap but this only acts as a notifier.  So once the cap is hit you are notified you hit the cap but cellular data continues to be used.  This has the potential to create some problems in our enterprise environment and I was wondering if Lenovo had there own solution for tracking and suspending cellular data once the cap has been hit. Thank you in advance for any information you can give me.

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Hi all
I upgraded an HP EliteBook 8560p from W8 to W10.
I then went to use the cellular function, which is the sim card in the laptop but the option was greyed out. It could see the network but would not let me turn on the Cellular.
I surfed around and found that if I uninstalled HP Connection Manager, then the cellular function would then be turned back on.
I did this and disco I was back in business.
A month has now passed and I went to use the Cellular again, same thing, it was greyed out. However I now don't have HP Connection Manager, so cant deinstall it again to fix the issue.
Anyone got any idea how I can turn my cellular back on?
Cheers
Tomo

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I went into the Windows Mobile 10 preview on my Lumia 1520 and for some reason I can still get calls, but I can't get any data rolling in. I don't know if it's because of Straight Talk or the OS itself, but even if I turn the data it still doesn't work. Any ideas?

Answer:Why is cellular data not working in the Windows Mobile 10 preview?

Head to the APN settings in the settings. I don't remember 10's settings layout entirely, but look for APN, cellular, access point and access those. 10 probably flipped a switch accidentally. (look up "Straight Talk APN settings" as well for guidance)

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Hello Everyone,

I hope you're all doing well

I have a 2GB/month data connection on a ZTE USB 3G modem. When I connect, it shows up as a dialup connection in Windows 10, meaning that there is no way for me to make it a metered connection. This morning, Windows ate up 1.1 GB of data in the background while I was online for 30 minutes on Amazon and eBay and checking my email. That's half my data gone in a few minutes!

As you can imagine, I was pretty upset. However, I can't seem to find any workaround for this.

Is there any way to make Windows 10 see that this is a cellular mobile broadband connection? That way I'll be able to set it as a metered connection. Or is there any way to set dialup connections to metered connections? I really can't have all my data being used up in a day.

Thanks for your time!

David

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I did a full reformat, and installed Windows 10 Pro on an EliteBook 1040 G1.  This is a custom ordered laptop, with theHP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module, and has a SIM slot on the right side.  This feature worked under the old Windows 8.1 operting system.  Since installing Windows 10 Pro, I have not been able to get the cellular system to connect.  After turning on Cellular in Windows 10 (icon near clock at lower right), the status changes from "Cellular Turned off" to "Cellular no service".  It never connects. I downloaded new drivers from the HP Support website, and installed them.  There was no change i behavior. I went into the network settings, and under celluar I added an APN for AT&T.  AT&T tech support gave me their APN name.  No change. I got a new SIM card, and had it activated.  No change. I tried different locations, thinking the signal might not have been good.  No change. I have a second identical laptop that I also installed Windows 10 on, and it also says "Cellular No service", so it does not appear to be a hardware issue. Something is missing here, but I am no seeing what it is.  Any help would be appreciated. Michael

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Upgraded W530 laptop workstation from Windows 7 64 Bit to Windows 8.1 64 Bit.  This broadband activation provided for this machine is only available for Windows 7. Installation on Windows 8 succeeds, but says it cannot detect the modem. Lenovo Mobile Broadband Activation for Windows 7http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-w-series-laptops/thinkpad-w53... The following is the pure driver package that includes different images for different cellular providers.http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-w-series-laptops/thinkpad-w53...It does not provide any interface for selecting providers nor how to use the commandline utilities to use an image. There is a Windows 8 sticker on the bottom of the unit, so I certainly hope this can be supported. Has anyone setup a Windows 8 machine with the Sierra MC8355? Edit: Added more model information

Answer:Sierra MC8355 on Windows 8

I've gotten it to work but I don't remember exactly how. I've used this tool to change images in the past and get better info on the chip, give it a shot even though it says it's for Windows 7: https://www.motioncomputing.com/drivers/J3500/MotionCM_v3244_RN.htm





Thinkpad W530: i7-3720QM, K1000M, FHD Screen, 16 GB PC12800, 240GB OCZ Vertex 3 SSD

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Ok, so i am not really sure if this question has been asked in the forum before (Did not find any.) So i currently own a Lumia 640XL dual sim and have a Aircel Mumbai and a Reliance Mumbai sim currently active on the phone. I have noticed this problem that almost nothing, apart from Whatsapp and Opera browser, is currently working. Not even IE. I am pretty sure it isn't the sim or the operator or the plan. I have active 3G plans on both the sim, and they work perfectly fine on other phones (tried it on an Xperia M, the speeds seem to be okay). I have all the settings perfectly in place, like the Internet APN and Highest connection speed. This wasn't much of a problem on my previous WP a Lumia 520. Just want to know if this is an exclusive problem of sorts or are others facing such problems too. I know the 3G in India is quite messed up to begin with, but it wasn't all this bad before. Forgive me for my English, and thank you in advance.

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After installing windows mobile 10 build 10166 cellular data and wifi is not working...

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