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x220 tablet fingerprint reader not detected in bios or Windows

Question: x220 tablet fingerprint reader not detected in bios or Windows

I just received a new x220 tablet, and the fingerprint reader is not working. As far as I can tell, it has never worked. It does not show up in the bios, and it does not show up in the Windows device manager. It is as if the hardware is not there. Is this a hardware defect? Has anyone else experienced this type of issue?

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Answer: x220 tablet fingerprint reader not detected in bios or Windows

It is hard to diagnose from across the country, but there are 3 parts involved - the fingerprint device itself, the cable and the USB hub circuitry on the motherboard. (fingerprint connects as a USB device) You might try to upgrade the BIOS to the latest. If you have a warranty, use it. If you bought with no warranty, all you can do is check for an unplugged cable and start swapping parts, but don't open it up if there is a warranty. You could turn an expensive repair into being your problem.

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Hello,I've just bought my new tablet and, overall, I a very impressed with its features.One feature I thought was particularly cool was the fingerprint reader to log on. Sadly, the software didn't come with laptop and, when searching "fingerprint" in Start and scanning over the control panel, it was not there. I have read most of the discussios here concerning my problem, but found no answers and searched everywhere suggested. I then installed the driver from the lenovo site and got as far as the screen with a hand to register one of your fingerprints, clicked the thumb icon and it said that there was no such device detected on my laptop. I was hoping to get it working soon but if I can't find a solution it doesn't matter - It's not absolutely essential/urgent. I was just a little disappointed that the device did not work.Thanks in advance for any help, Doug.

Answer:Fingerprint reader on new thinkpad tablet X220 "not detected"

hey DB-1618,welcome to the forums and for this,could you check at Device Manager and see if the fingerprint device is listed in it? It should be under biometrics.if it is there, uninstall it and then let windows install its generic drivers. restart your unit and reinstall the software which you got from the Lenovo Support Site





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Hi, I just received my new x220 tablet with multi-touch screen with fingerprint ID option.  Well, when you power it up, windows 7 prompts for a finger print read but no matter how many times I swipe it, it does not work.  then when I 'type' my password to enter, and power up the think advantage finger print sw 5.9.5, it works like a charm. Any fixes out there? Why have a finger print reader if it does not work... Thanks, Ken 

Answer:X220 Tablet Fingerprint reader for Windows Login not working

Hello Racerken,
 
To enable the Windows or domain biometric settings in Control Panel, do the following:
Click Start > Control Panel > Hardware and Sound > Biometric Devices > Change biometric settings. The Change biometric settings window is displayed.Select Biometrics on.Select Allow users to log on to Windows using their fingerprints.Select Allow users to log on to a domain using their fingerprints if the check box is available.Click Save Changes to save your configuration.Log off from the Windows operating system.You will be able to use your fingerprints the next time you log in to the Windows operating system or a domain.
 
Best Regards,
Tanuj

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Hi everyone, this is my first post/question.  I am hoping someone can tell me that it is possible to add on the fingerprint reader that was optional at the time of purchase of my X220 Convertible Laptop/Tablet.  I foolishly assumed (as I've never needed/wanted one before) that I had no use for the fingerprint reader.  It occurs to me, however, after many logins at the windows screen, every single time the computer comes back from sleep, that it would be very useful and convenient.  I am regretting having decided not to get it (it was only $20, so it was really stupid not to).Any information would be helpful, but if adding the reader is possible, a part number would be great.  I appreciate any help you may be able to give me, and thank you for reading, and especially if you reply!Peter

Answer:Wish to get X220 Convertible Tablet Fingerprint Reader

I have no idea if it can be done or not.  My advice would be to call Lenovo directly and ask them.  It may be that it can be added, but not by the end user, because it looks like the bottom piece of plastic on the screen would need to be changed and I doubt that is considered to be a user serviceable part.  So, even if it can be done, you might have to take it to a Lenovo service center to get it done.  If I were you I wouldn't kick myself that much if you are only worried about windows logins.  The primary reason I got mine was to use as an access point to an eWallet type program that contains credit cards, passwords, etc.  There is a program that ships with the machine that is supposed to work for finger swipe type web site logins.  However, I have some concerns.  I haven't been able to find any good documentation on it for things like exporting the data to be used by another program, transferred to a new computer, or just exported to text to go back to the old way of typing things in.  I just don't want to get locked into a specific program and if I can't export everything to at least text, it means that I will need to keep copies of everything somewhere else, which kind of defeats half of the purpose.  Anyway, I hope things work out for you and that others respond.

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HiJust got my X220 and overall very happy with it I've noticed that i can set fingerprint scans for: - windows password + to poweron notebook- windows password only I was really hoping to setup a fingerprint scan just for the BIOS loading stage and then no need for any further scans (ie bypassing windows scan/password). Does anyone know how to do this? (if at all possible) Cheers





ThinkPad X220i7-2620MCorsair Neutron GTX SSD 480gb8gb Crucial RAMIPS 12.5 3x3 displayIntel Ultimate N6300 wifi9 cell batterybluetoothFingerprint readerWin 7 Pro 64 bit

Answer:X220 fingerprint reader...possible to have BIOS startup fingerprint?

 Odd that would not be an option listed.  Maybe required additional programming to have that option setup.  Maybe that's a feature Lenovo could release in a future BIOS update or software update since it would be an option I would probably use.  I personally did not get the fingerprint reader on my X220 because I didn't feel I would use it haha but it is a nifty feature. ~Novak





X220~i5 2520M~8GB~Vertex2~IPS~Win7Prox64~ It's amazing.

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Hello,I just buy second hand a Thinkpad X220 Tablet type 4299 BD7I can't make the fingerprint reader work.the peripheral seems to be setup correctly, at least Windows 7 pro says so. It's identified as TouchChip fingerprint Coprocessor (WBF advanced mode) with driver from AuthenTec.Each time I try to setup figerprint I'm send to a non existent page on authentec web site (I know it was bough by apple)I could dl a driver from a third party site, but with no better result.any ponter?thanksjdanield













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Answer:fingerprint software, X220 Tablet, windows 7

Well... I finally succeed finding the driver... on the lenovo web site. I used the html page name (the one that don't exists anymore), that is "ufma-64bit" and the word "authentec" and google give me the lenovo page. I can't make a copy/paste as I'm not on the right computer, but it's:http://support.lenovo.com/fr/en/downloads/ds030585 file name is "Authentec TrueSuite Fingerprint Software for 64-bits Windows" - in fact windows 7 and it works on the X220 tablet thanksjdanield

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My fingerprint reader has been working fine.  Suddenly today it is not visisble to the Windows device manager and if I open the Lenovo Fingerprinter Manager Pro app it says no reader is present.  No driver change (that I am aware of) have happened since it last worked yesterday. In the Windows device manager there is no entry for the "Biometric devices/Synaptics FP Sensors..." that was previously showing up.  One error appeared under the "Universal Serial Bus controllers" category that did not have a secription related to the reader (sorry I don't remember the exact item). I went into BIOS settings and changed fingerprint reader priority from "External/Internal" to "Internal only".  Rebooted system and it hung at Windows startup.  I forcibily powered it down and restarted again.  This time it powered up and the fingerprint reader appears and works normally. I have fixed the immediate issue but am wondering if anyone else has seen this behavior.  Or if this could be symptomatic of another problem perhaps on the motherboard?





.NET Software DeveloperThinkPad T440s (20AQ005TUS) | ThinkPad ThinkPad T430 (2342CTO) | Lenovo H430 (25582AU) | ThinkPad X230 (2306CTO)

Answer:T440s fingerprint reader not detected until BIOS priority setting change to internal only

Might have been a random once in a blue moon event.The fingerprint reader is connected via USB though, so that mystery device could have been it during the failure.

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I am asking about X220 4286 systems with Win7 x64/8GB Ram and fingerprint readers. Users whose privileges include power-on and hard disk authentication by fingerprints cannot get the FP reader to accept their fingerprints at startup, but when they reach the login window the FP reader immediately accepts the same fingerprint. This generates quite a few complaints and requires users to remember yet another long password which gets reset frequently. Does anyone know why this happens? Is it possible to make the power-on fingerprint setting "convenient level"? Thanks.

Answer:X220 Power-on fingerprint reader problems - can FP reader be set to convenient level at startup?

I've experienced such problem. It's a bug with older BIOS. Whatever I do, to re-entry all the fingerprints, to erase the TPM and Fingerprint Reader, none working. But after update to the 1.19 version BIOS, the problem is gone.Hope this helps, same configuration here. P.S. if update makes no differece, try erase the FPR (TPM erase is not nessesary)

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Hi all, The subject. Windows Log-in time takes too much time. Vefore it was like: Swipe finger - x220 starts - automatically goes through HDD and Master Password authorization - Windows starts - Fingerprint software starts - Automatically logs me in to the system- another 3-5 seconds until all software loads completely and I can start to work. Now it is like: Swipe finger - x220 starts - automatically goes through HDD and Master Password authorization - Windows starts - Fingerprint Software starts (5-6 sec longer than before) - Process of authorization (another 4-5 secs) - Login screen disappears and gray screen appears instead (another 4-5 secs) - Blank windows desktop (2-3 secs) - Another 3-5 secsonds until all software loads completely and I can start to work. Before it was very quick, probably 8 seconds from Fingerprint software start and to complete software load. I have SSD installed and it's S.M.A.R.T. is OK. I have tried to uninstall Fingerprint reader software and driver and start windows conventionally using my password. I have got my 8 seconds form Login screen to ready, so i assume the problem is in Fingerprint reader. What can I do? Thanks in advance.





X220, IPS, Intel Core i7-2620m, 8 gb, Samsung 840 pro 256 gb, eGPU + Zotac AMP GeForce GTX 670.

Answer:Probably Fingerprint Reader Issue. Windows Log-in takes too long. Windows Home Pro x64. X220 i7

I checked it here on some test systems and I'm not seeing any delay like that.  On my systems, it's like your "before" scenario.
 
I'm not really following what you are saying with the "after" scenario, especially the parts about the gray screen and blank windows desktop.  So can you take a video of the complete boot and post it?  Maybe it will help me understand what is happening.
 
If you can remember when this started happening, look in Control Panel -> Programs and Features and sort by install date.  See if you can find a software install/update that happened around the time you first noticed this problem.  I would be especially suspicious about anti-virus and security software.  And make sure you don't have RapidBoot installed on your system.   http://support.lenovo.com/us/en/documents/ht075364
 
The fingerprint software (ThinkVantage Fingerprint Software) hasn't been updated in more than a year, so I don't think fingerprint software itself is causing this.  Probably it is interference from another application.

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I just added a second finger print reader through the docking station for when I have the computer docked, but I am unable to enroll my fingerprints using it.  I am only able to get it to work through the laptop's built-in fingerprint reader.  Everything appears normal:It installed without a problem and appears as fuctioning normally under the device manager.  When I I open the Biometric Devices manager from the control panel it is listed as one of two biometric devices (the other one is the built in fingerprint reader on the laptop). it is listed as "Not enrolled" while the built-in sensor is listed as "Enrolled".When I click on "Use your fingerprint with windows" on the left panel and get the "More than one fingerprint reader was found. Touch the surface of the fingerprint reader that you want to you use." promp, it recognizes that I touched the external reader.I enter Lenovo's Fingerprint Manager Pro software and select a finger to enroll and takes me to the "swipe your finger ont he sensor" window.However:Once I try to swipe the finger ont he sensor, it wont recognize that I am trying to add the fingerprint.  The software reverts to searching for the finger swipe on the built-in sensor isntead of the external one.Thins I have tried that didn't work: 1. Enrolling the fingerprint for the external sensor using the built-in sensorWhat happens is that it is as if I just added the fingerprint to the built-in sensor even though I chose the... Read more

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Dear Community Users/Tech Guru, I am hoping somebody could shed light into a weired issue I am facing with this *stupid* Microsoft OS. I purchased a T400 last year and brought a x64 bit Windows 7 three months ago and have it setup for clean installation. I followed the procedure published in lenovo. I had the security setup of my notebook to use pre-desktop authentication and single sign-on. I had everything setup and running. However, after a few weeks I began to noticed that upon power up and giving a fingerprint swipe on the bios authentication, it would halt on the windows startup page (where we would normally login). It turns out that the fingerprint device is not detected! Something is not workin properly during the startup of bill gates Microsoft Windows 7! I would try a reboot on the system and it will load properly afterwards. But I find it stupid that Windows doesn't detect my fingerprint device on startup! This happens when it's a cold boot using a battery (at least 70% of the time it turns out that way). I disabled  the single sign-on but retained the desktop authentication (means I have to swipe twice). But this f*ck OS is still not detecting it during cold start. Anyone... please advice?













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Answer:Fingerprint Reader Not Detected during startup on Windows 7

I can sympathize. The fingerprint reader has a lot of issues. I have a big problem making it it work with password manager

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Hello all, I just got a brand new X220 for work. After a few days I was curious about the fingerprint reader so I enrolled my fingerprints and got used to it... It worked perfectly for about 1 full day. Now the Windows login screen tells me it can't find the fingerprint device and the green light stays on all the time. I can't find the fingerprint reader in the Device Manager, and the green light is still on... None of the settings work. Windows 7 apparently can't find the reader at all. Any thoughts? Alex

Answer:X220 Fingerprint reader disappeared

hey eyesonthestreet,quite hard to say what had happened, I would recommend that you uninstall the Fingerprint software and then reinstall it.go to >>http://www-307.ibm.com/pc/support/site.wss/MIGR-77280.htmland get the latest Fingerprint software from here.





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Dear all, I have just taken delivery of a nice used X220 (R9E1L51) but was disappointed to find it didn't have a fingerprint reader - I should have read the add more carefully In every other respect it is great. Can I buy a palmrest with fingerprint reader and simply fit it? Thanks

Answer:Adding fingerprint reader to X220

buying the palmrest with FPR would be the most straight forward way of adding this feature. Also, the FPR on the X220 can has the feature where one swipe of the fingerprint can start the laptop and boot directly into windows. Secure and fast way of login. I love my FPR on the X220 and X230.

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Hello. I'm getting a ThinkPad X220 soon, and I was wondering if I upgrade to a fingerprint reader. The one I will recieve comes with the stock palmrest, so if I bought a palmrest with the fingerprint reader, would it work with the correct drivers? Laptop: WINDOWS 7 IBM Lenovo X220 Laptop Core i5 2520M 2.5Ghz 4Gb Ram Warranty Webcam | eBay New palmrest: http://tinyurl.com/q88rbjf Thanks.





----------------------------ThinkPad X220 - i5 2520M, 8GB, 320GB Seagate.

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Hi,i really like the fingerprint reader - power on function but i wonder how high the power consumption is?Does it stress my battery noticeable  when i don`t use the Notebook for few days? Thank you and excuse my english  

Answer:X220 Fingerprint Reader Counsumption

After my X220 is powered off for 24 hours (but fingerprint reader still active), the power meter says about 6% of the battery capacity was consumed (6 cell battery). This means that with the laptop powered off, the fingerprint reader might completely drain a 6 cell battery after 2-3 weeks. I discovered that after power off (or hibernate), if I briefly pull and reinsert the battery, it seems to completely turn off the fingerprint reader including the LED. When the X220 is turned on the next day, the power meter stays the same. This seems to be a possible workaround. I suggest doing it if you plan to leave your X220 powered off for more than a couple of days. I hope that Lenovo can fix it to make the fingerprint reader active only while the screen lid is open. There is no reason to leave the fingerprint reader on while the lid is closed. Or turn on the fingerprint reader only for one minute after opening the screen lid. That would preserve battery life even if you leave the lid open.     

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I just reinstalled Windows with the factory recovery disks and then updated all the drivers. Regardless of what I do I'm not able to disable the fingerprint reader. When the machine is shutdown or in standby, the green light comes on and it accepts anyone's finger swipe to turn on. I have disabled the device in Windows, disabled the device in the BIOS (!!!) and removed the Lenovo fingerprint software to no avail. I would very much appreciate some help on how to fix this.

Answer:Major (security) problem with X220 fingerprint reader

Hi
 
Please refer the below link which has complete info about Finger Print Reader
You will find detailed instructions on enabling or disbaling the Finger Print Reader
 
 
http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-59650
 
 
Hope This Helps
Cheers!!!

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Hey there Lenovo team. Thanks for the great product. I am having one heck of a time with my fingerprint reader on my brand new X220 Tablet.  After successfully registering the fingerprint, I was able to power on using the reader but the login screen does... nothing.  The "Swipe on the green..." never goes away but the finger reader indicator light does do it's blinking (as if it had a good read). Just ot make sure I am clear, the system powers on fine but does not login in using the fingerprint, there is no response from the OS.  I am able to use my password to login fine. I am on Win7 x64 SP1 with _all_ the latest installs and drivers for both Windows and System Update (Lenovo).  Any thoughts?  I have uninstalled, reinstalled, etc etc... but nothing seems to work for me. I'd be less confused (and more certain of a hardware fault) if the fingerprint registration failed! Last thought is that I transferred my settings over from a Lenovo X200 Tablet (Win 7 SP1 x86) using Windows Easy Transfer.  Perhaps a registry setting came over that screwed the pooch?  Please... help! Thank you! Moderator edit: Matched subject to content.













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Answer:X220 Tablet fingerprint login stalls at "Swipe on the green..."

Under your ThinkVantage Fingerprint Software > Settings, make sure you have ticked the 3 boxes under the "Power-On Security" setting. I had the same problem where after enrolling my fingerprint, I was unable to power-on my X220 with just a fingerprint swipe. Hope it works out for u! Cheers!

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Hi,I have a Thinkpad P50 equiped with a fingerprint reader.Worked perfectly well for months, but suddently stopped working.I verified/updated drivers, but this was not the problem.I then had the bad idea of changing the BIOS security option to enable the pre-POST fingerprint option.Now I end-up with a system that keeps rebooting forever preventing me to access the BIOS configuration.(I guess that after pressing F1 for entering BIOS, it expects me to scan my finger, but doesn't find the reader, so reboots again and again.)Please HELPThank you!!

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Hey all, sorry if this has been answered. If it has I haven't seen it. Is there a way to set the BIOS to only bot via a successful fingerprint swipe? this seems like such a better way of doing things. I am interested in security, but only so interested that i can swipe a reader instead of hitting a button; putting in a password every time and that is way too much effort for me. But when I swipe an unregistered finger, the computer stays off. When I swipe a registered finger, it turns on. Thats awesome. Now how can I make it so I ONLY can turn it on that way instead of just pressing the power button?













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Answer:how to configure X220 to ignore power button and only boot via fingerprint reader?

welcome to the forum!
 
short of physically modifying your keyboard, it's not possible.   if for some reason the FPR were to fail or fail to read a configured finger then there would be no way to turn the system on.
 
the system is no more or less secure with an enabled or disabled power button.   anyone who really wants your data and actually knows what they're doing doesn't need a working power button to get it.

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Hey folks,I'd like to use the fingerprint reader to manage web page and other passwords, but the thinkvantage password manager doesn't work for me. If i open the client security solution, the password manager option is always grayed out. (running 8.00.031 of that). Tried running as admin, no difference. Anyone else have this problem? Wife's upek reader and software on her gateway work great for this purpose, and are a heck of a lot easier to set up. Gotta figure there's an easy setting I'm missing somewhere. Shouldn't be this tough.

Answer:X61 tablet, fingerprint reader and vista

Which Windows OS do you use and did you looked for possible newer or updated versions of the fingerprint and client security solution software?--> http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-69128--> http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-66948





ThinkPad T60/X32/600/770  IBM IntelliStation 3x IBM SpaceSaver II

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I could use help with these two fingerprint issues with my X200 Tablet:1. I started using it to log into Windows 7.  But I've noticed when I now log in to Windows 7 without my fingerprint (by typing in a password), some of the icons in the icon notification tray (lower right corner) disappear.  The programs are running in the background but the icons won't appear, which is frustrating because for all 3 of the applications there, they operate by clicking the icon in the notification tray (when they disappear there's no way to activate the application).  If I log out and then back in using my fingerprints, the icons reappear. 2. For about 2 weeks I was able to use the fingerprint program to set up password access to a number of my applications like Quicken and Outlook.  This meant that when I logged into Windows with my fingerprint, I didn't have to provide a password for Quicken or Outlook (other than in the initial fingerprint set-up).  But the functionality just stopped.  I've looked at Lenovo's fingerprint application and documentation but there's no mention about it being used to store passwords for third party applications. 

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Does the Fingerprint Reader for the X200 Tablet have a driver for Windows 7?  I tried installing it manually and got an error that says it's only for Windows Vista, and upon using the System Update 4, it does not include the Fingerprint driver either. Also, the Tablet Buttons do not work ever since I switched to W7 either.  I have installed every update I can find through System Update and the site, and those that will not install say they are only for Vista.  The Tablet Buttons are a big issue, they are very useful and very essential to working in Tablet Mode.  I don't care as much about the Fingerprint Reader, I can get over that, but the Tablet Buttons are very useful. Are they working on a driver for them or something, or should I just give up on them?  I really liked using them when I was in Vista. Any information would be great.

Answer:X200 Fingerprint Reader and Tablet Buttons

I was having problems with getting the tablet buttons on my x200 tablet to work on Windows 7 32-bit using the current drivers--I found this beta driver which fixed the problem: http://www-307.ibm.com/pc/support/site.wss/WIN7-BETA.html#tbx200 

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Hi.  I upgraded my x200 tablet 7450-W6X to Win 7 and now the fingerprint reader is not working.  I installed the software from the lenovo website and also via lenovo update.  when I try and enroll a finger it says:  Cannot communicate with the sensor.  Make sure the sensor is ready.  Any ideas as to the problem?  It worked find with Vista Business.  I"m using Win 7 Pro now. 

Answer:Fingerprint Reader not working Win 7 x200 tablet

I found a curious work around.  I tried all the various combinations of drivers available on this site and in desperation tried a AES2810 driver from DELL.  So here is what you do:  Search for and download this file from DELL:  R207052.exe and put someplace such as your desktop.  It is 14,712,832 byte file.  Then uninstall the Authentec Biometric Device in Device Manager and then delete then in Control Panel under uninstall programs, uninstall the Authentec Truesuite application and then uninstall the Lenovo Fingerprint software and reboot.  Once rebooted, install the DELL software.  Go to Device Manager and under Biometric Devices, click on Enroll Fingers and it will bring up the DELL software which will allow you to enroll fingers.  Reboot and low and behold you will swipe your enrolled finger and VIOLA, no more typing in password to log on to Win 7.  I do not work for Lenovo(obviously)I do not work for DELL PS: it only allows you to log on to Windows.  It does not have a scroll feature in things like internet explorer.

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HelloI currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options. I have googled and cannot find anyone with the same problem.I was wondering if anyone has any recomendations, and if buying a new reader would solve the problem, as I know they are tempremental.Thanks 













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Answer:Fingerprint reader is not detected

Funnily enough, the fingerprint reader on my T400 died the same way. Probably need to replace the sensor on the palmrest.

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Simple pass was working fine last night.  Tried using it just now and it won't even light up.  When I try to launch from the start menu it keeps saying "fingerprint reader not detected."  Is there dust/debris in there or something?  I don't know what's up with this thing.  Do I need to reinstall or update something?  I hope this isn't the first of many problems to come....or I'm going to pull my hair out!!!!!!!!  Thanks for all the help!!!!













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Answer:"Fingerprint reader not detected." Help!

Nope, that is good...Can you tell me, if this issue has happen after powering it up today or the system has waken up from Sleep/hibernation mode...And for now, I would suggest uninstalling and reinstalling HP Simplepass software...To reinstall simplepass, it is there in recovery manager under Software...

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Hello dear member,I,m a happy owner of HP Probook 4530s. But from past 4 days my Nightmare starts. I Accidently restore my bios to default factory reset. After that HP protect tools could not detect my fingerprint reader. I had tried every thing. i had searched this forum. Try every thing to make it works Properly but the problem still exists. nd one more thing accidently i had formatted the hp recovery partition . Now Please help me i,m so much disturb because of it now

Answer:Plz Help, Fingerprint reader not detected

I have a few questions, if you don't mind... 1) What is your OS? 2) do you still see a light from the finger print reader? 3) where you able to create a RCD before you "accidentally" formatted your partition? 4) Can you tell us what you already tried doing so we won't ask you to do those things again?





~reikableu~...KUDO's to me and if this resolves the issue, please tag this as "AcceptedSolution"~I MAYBE working for HP Consumer Notebook Support but any opinion stated are not at anyways connected to those of HP.~

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Hi everyone and thanks for any help or advice in advance.

I have an HP elitebook 8440p laptop, windows 7 professional.

I took it apart and replaced the motherboard.

Put it back together and amazingly it seems to be working fine.

However it is not detecting the fingerprint reader, google seems to suggest that this is to do with BIOS settings.

So I tried to change them to enable the fingerprint reader on the next boot up.

But it wants a password which I dont have.

Google says I can bypass this with a code that I get when the Bios login fails and locks out, then enter that code as a checksum into a password regenerator.

But I don't get any code when the login fails and it locks up.

It seems possible that I could reset the bios including passsword by removing the CMOS battery and all power but thats not definite for all laptops, and as it took me ages to put it together, not particularly keen to take it all apart again.

Gave up at that point and decided to throw myself at your mercy ??

Thanks again,

Rumi
 

Answer:Fingerprint reader not detected

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Hello,

I have a HP DV6700t laptop with Vista SP1. Recently, the fingerprint reader stopped working. Upon start-up it says that the fingerprint reader is not detected. I believe this may be related to an issue with a new driver downloaded from Windows Update called AuthenTec Inc. AES2501A. However, I have tried rolling it back to previous driver and still had the same problem. Any help is appreciated. Thanks.

Answer:Fingerprint Reader not detected

Go to this link and select your version of Vista (regular or 64 bit), then download the driver AND the software for the fingerprint reader.

Uninstall the driver and software from the Control Panel...Programs applet, then install the stuff you just downloaded. Reboot and see if it works.

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Fingerprint scanner stopped working. Issue was that Power Management was disabling it to save power. I turned off this setting and it started working immediaitely. I followed these steps:
 
- Device Manager
- Biometric Devices
- Select your device
- Power Management Tab
- Uncheck 'Allow the computer to turn off this device to save power'
 
Windows 7 Pro
 

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Relevance 78.31%

Hi all,I purchased an X200 tablet, and I got the free Windows 7 upgrade from Lenovo. After I manually upgraded from Vista to Win7 (not a fresh install), everything runs smoothly.The fingerprint reader works fine, and it even kept my prints from Vista. However, with Windows 7, I can only slide my fingers in one direction (from right to left, if using the X200 in the normal laptop orientation). If you are a tablet user, you would know that there is a left and right 'dent' surrounding the reader, which allows you to slide your fingers in either direction.I tried re-installing the fingerprint reader software -- as well as resetting my stored finger prints -- but it still only lets me slide in one direction. If I slide my fingers from left to right, I'll get a 'no match' error. I erased my prints and stored them again, sliding from left to right with the screen in normal position. Lenovo's fingerprint software saves my prints, but when I log into Windows, I can still only swipe from right to left. Is it a Win7 issue?













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Answer:X200 Tablet fingerprint reader only reads in one direction

I finally figured it out! I went into my Device Manager >> Biometric Devices >> right clicked on Authen Tech >> Properties. The driver looked outdated, so I tried "Update Driver" for fun. Windows 7 actually found an updated version online, and now it's updated to v.8.1.2.56, dated 7/7/2009. Now, I can swipe my fingers left-to-right or right-to-left!

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Hi,I am suspecting a hardware failure, but wanted to check the forums first anyway.I have an X230 Tablet running Windows 8.1 Update. Fingerprint software 6.0. Was working fine (i.e. swipe to power on and log on to Windows and the Lenovo Password Mgr) until this morning. No more green light on the sensor, no function. Windows says that the fingerprint sensor is not available.It was still showing up in Device Manager, I uninstalled it as part of some troubleshooting and it's not being detected anymore now.Any ideas other than hardware?Thanks,SA.

Answer:X230 Tablet fingerprint reader stopped working

It sounds like hardware failure but try one more thing:
 
Reboot into BIOS setup (by pressing F1 at the ThinkPad logo screen).
Go to the security -> fingerprint menu.
There's an option about clearing the fingerprint sensor storage (or something like that).
What happens?
 
 

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Further to previous post which was cut short.

The BIOS settings was the cause of the problem, and after resetting my BIOS to original spec, I was able to re-enable the fingerprint reader and all is well.

Big Thanks to Davis for all his help.

Also thanks for this website and the service that all you guys n gals provide, it is a godsend when things go wrong and all the big manufacturs are interested in is the state of your warranty.

Cheers,

Rumi
 

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Hello,I have an Elitebook 8440p with a vfs451 (pid#0007) that is not being recognized by SimplePass/ProtectTools.When I first receved this computer, it had Windows 10 installed, which did not play nice with the hardware (mostly video/audio issues and WiFi). One thing that I did get to work in Win 10 was the fingerprint reader using a Windows 10-only driver.I did a few fresh installs (incl. repartition) of Windows 7 Pro 64-bit and installed all drivers. On each reinstall, I was unable to get either Simplepass/ProtectTools or windows to recognize the reader. I used the folowing driver from the driver download page for my model: sp66915.exe This driver only showed in Device Manager, not Windows or the HP apps. Next I tried the folowing driver: sp56957.exe Windows now shows biometrics and lists the reader, but tells me to enroll, then that no app is installed to manage the credentials (ProtectTools/Simplepass was installed at this time). I tried the latest Simplepass, as well as ProtectTools 7 and 8, but simplepass couldnt detect the reader and the ProtectTools apps do not even give me the option to set up fingerprints. I am at wit's end on this. Ive been chasing my tail trying to find an answer, but all the soulutions either do not work for me, or are for different models of reader/notebook. Can anydbody help me out with this? Any help would be very mch appreciated. Thanks.   

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I ordered a brand new Thinkpad Yoga 260, eveything is fine and I love the machine, except for the fingerprint reader which is not detected and not working. It looks like a hardware problem with the fingerprint reader :I have never seen him it blinkingit doesn't show up on device manager (and I already checked for hidden devices : nothing)it is activated into the BIOSno trace of a fingerprint option on Windows settings under accounts / connexion options (not sure of the naming in english as my Windows is in french)no more luck when trying to install the latest Synaptics FP driver from Lenovo :  a window opens, I click start and the window closes itself after 5 seconds, then nothing special is happening anymore. No error message, nothing.Is someone with a Thinkpad Yoga 260 having the same troubles or could be of any help ? Thanks !










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Answer:Fingerprint reader not detected on new Thinkpad Yo...

Hi
 
I don't have that Thinkpad model, but for what I remember in some other model the Fingerprint reader was internally connected to an USB port.
 
You can check some programs like HWInfo and check where is the fingerprint reader plugged to see if Windows recognize there is a deviced plugged on it. It can also be interesting for you to grab the hardwareID to know the manufacturer of it.
 
Which Windows version are you using?
There is also some fingerprint drivers on the Yoga 260 support site for Win10 and Win7.
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...
 
Maybe you can also give it a try.
 
Regards

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Hi,What does Updated the CPU microcode mean, and how it improve performance or what kind of effect does this change have? Thanks





X220, IPS, Intel Core i7-2620m, 8 gb, Samsung 840 pro 256 gb, eGPU + Zotac AMP GeForce GTX 670.

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I broke my hinge a few weeks ago when I was packing up to leave class (which is indicative of the poor lenovo build/engineering quality that I've come to expect). The pen stopped working (even after I installed the wacom drivers I still get code 10 - the device cannot start). The buttons on the tablet don't work (orientation, esc, arrows, etc.). The fingerprint reader does not work. The laptop does not recognize the screen's orientation (open/closed/tablet). Most of the LED indicators do not function (System power and hard drive activity work, but NUM/CAPS lock, wifi, battery, plug, and sleep do not). I opened the laptop and replaced the hinge. I also replaced all the wiring (as it seemed like it might be damaged by the broken hinge) to the lcd assembly and the inverter card (it came with the wiring assembly). New hinge works great, but the features are all still gone. Is this a problem with my microprocessor board? (Item 14 - http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-67024) I'm guessing that it is... Is there a high probability that I need a new lcd assembly? I don't really understand the interplay between the inverter board, the fingerprint reader, the digitizer, and the microprocessor board. Does anyone here know? EDIT: 7764CTO, Vista Business (fresh install)Message Edited by jcy6h on 03-21-2009 10:16 AM

Answer:Tablet buttons/LEDs, digitizer, and fingerprint reader not functioning

Hello jcy6h, welcome to Lenovo forums. Always post you model (not S/N) number and used OS, please.So its easier for our members to help you.    

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Ok, im not very computer minded, so this message may be brief to some....

I have owner and been using a HP Pavillion DV7 Laptop on Windows 7 Home Premium for nearly 6 months now. The computer has been great and worked well up until this morning.

A notice came up to do some updates, and once i clicked and computer restarted, I noticed my fingerprint reader no longer worked. I just get a message at first saying 'reading detector', then followed by 'The Fingerprint Reader Is Not Detected'. I had my finger sensor working fine daily up 2 this point.... its as if maybe a driver has been disabled or removed>?

Here's my problem... wtihout the sensor working, I have no possible way to get past user login screen. Its saying to type a password into box, but I cant for the life of me remember it, Im sure I never set one, as I knew the finger sensor would be easier?

Also I do not have any other accounts/usernames to enter into, and administator is not enabled....

anyone got an ideas?

I am essentially stuc at the login in screen, with no password or finger sensor. and I cant reset password as I get a message pop up saying 'This feature requires removable media'

Any help greatly appreciated.

Answer:'The Fingerprint Reader Is Not Detected'. Massive Problem, Please Help

I would guess this is a driver issue, so we need to figure out what is the driver. I checked out HP Finger Print detector and found this website -

AuthenTec Inc. Fingerprint Sensor Driver - HP Customer Care (United States - English)

Not sure if this is the driver, but it says it's only compatible with Vista and you have W7? So possibly that's the problem?

Can you boot into Safemode without the machine requiring your finger print?

As much as anyone on this board would love to help, maybe hitting up HP to find out specifically what driver this device uses would be your first option.

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So I have windows 8 on my T530 and it doesnt read the fingerprint reader or the color sensor. I received a replacement today and remembering to turn on the bios i got the fingerprint reader working. It looks like the current software doesnt work under windows 8.1 (msdn) since it asks for the biometric framwork to be enabled. I tried the win 7 version and no luck either. at least its there.. I'll restore to windows 8 if i must. but i can't get the color sensor to work at all, i dont know if its the same with windows 8.1 support. any thoughts?

Answer:T530 color sensor and fingerprint reader not detected

Windows 8.1 has built-in fingerprint support in the User Settings screen.  All you need is the fingerprint driver which comes from Windows Update.
We are aware of the problem where ThinkVantage Fingerprint Software won't install on Windows 8.1, and we will have a new version ready in time for the official release date which is in October.  But the only thing TFS is good for is preboot fingerprints to replace BIOS passwords.  If you don't use this feature, then you don't need TFS - and should just use the native Windows 8.1 fingerprint enrollment method instead.
 
For the color sensor, I don't know what the situation is but probably you are just going to have to wait for a Win8.1 driver.

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Hello, I have a T420s running Windows 8.1 (although this has also been tested with Windows 7 and Ubuntu 15.04). When I first got the laptop two weeks ago the fingerprint reader was working correctly in the factory Windows 7 image. I formatted and installed Windows 8.1 Pro. The fingerprint reader worked perfectly. Three days later the fingerprint reader suddenly "vanished". Windows could not see it in device manager. The Lenovo fingerprint reader software could not see it and, most interestingly, the BIOS could not see it. I confirmed this by booting into the BIOS, selecting fingerprint options and trying to reset fingerprint data for which it says no device detected. However when I power the machine off the green fingerprint LED lights up! Not only that but it also powers on if I swipe! However if I then boot into Windows or the BIOS it will say no fingerprint reader has been detected. I am at a total loss as to how to resolve this. Before I did the Windows 8.1 install I updated the BIOS to 1.39, the latest version available. However the fingerprint reader was working just fine for three days before it suddenly stopped. I have already posted about this on the thinkpads.com forum here http://forum.thinkpads.com/viewtopic.php?f=45&t=118218 You can see from that thread I have been trying many things to get it to work but nothing has worked so far. I really am at a total loss. I can't think what could be wrong, it doesn't seem to be hardware... Read more

Answer:T420s fingerprint reader connected but not detected when powered on

It sounds to me like the fingerprint sensor itself is dying.  
 
The sensor actually has 2 modes.  There is one mode when the system is powered off (where green LED comes on, and you can swipe to power on).  Then there is another mode when the system is powered on, where the device is connected as USB so that Windows/software can talk to it.  In your case, sounds like the latter mode doesn't work anymore.  Unfortunately, I have heard of this problem before and there is not any solution except to replace it.

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New x220 tablet biosVersion 1.16-1.07UEFI: 1.16 / ECP: 1.07(New) Support for new Embedded     Controller.(Fix) Fixed an issue where     expected serial number might not be stored in serial number field of     SMBIOS type 3 structure depending on system setting.(Fix) Fixed an issue where Windows     screen saver might not be run.(Fix) Fixed an issue where some     system settings aren't configured(Fix) Changed thermal setting to reduce annoying fan noise. http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-77150

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Hello,      I'm trying to downgrade my bios to 1.11.   I downloaded the .exe from this link here http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/8duj03us.exe but everytime I try to flash the BIOS I get this error "Embedded Controller image file does not match this system.  The utility process has not completed." I am using windows 7 pro 64 bit and my tablet type is 4294-CTO.      Reason I am trying to downgrade my BIOS is because I am trying to setup an eGPU setup.  http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Request-to-fix-TOLUD-in-newer-BIOS-files/td... Thank you in advance,Jin













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Answer:Problem downgrading BIOS to 1.11 with x220 tablet

X220 systems currently come with two EC chipsets: 8DHT (older) and 8ZHT (newer).   your particular X220T has the 8ZHT chipset and therefore cannot use ECPs intended for 8DHT (such as the 1.11/1.03 package).
 
BIOS 1.16 is the oldest version to natively include an 8ZHT ECP.
 
you could try combining BIOS 1.11 with ECP 1.09 but i have to add an obvious disclaimer that this is not supported, recommended, or endorsed by lenovo or myself.   if you brick your system while testing, it will not be covered under standard warranty.   (sorry, gotta say it )
 
while i have tested multiple BIOS/ECP combinations on my personal X220 systems (both with 8DHT EC chips), i've not tested an 8ZHT system to know if it will accept a newer ECP alongside an older BIOS.   of course, this is purely academic.   don't try this at home.

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Hy,It's my first post here. I got a LENOVO t500 at work to use and I wanted to try to use finger print auth to log in. Its in a domain, but I got local administrator privileges on it. The machine runs 64bit Windows 8.1 Pro.The fingerprint reader driver was missing in the first place (windows identified it as a fingerprint sensor but had no driver).The sensor is an AuthenTec Inc, AES2810. I've tried to install the lenovo driver:http://support.lenovo.com/en/downloads/ds034486But received the error message in the subject about I need to enable the biometric framework.I've also seenhttp://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T420-Windows-8-1-fingerprint-reader/m-p/124...and downloaded-installed an authentec driver successfully, so now device manager shows it and identifies it as it should.. Well I've went to the group policies as it was suggeseted everywhere on the net and turned on the options.I've also checked and found a windows services that had biometrics in it : I've set it to auto-start and started it right away. But even after all of this the fingerprint option is missing in the accounts sign in page in pc settings.I've restarted the machine multiple times (with the real restart )Could you please give me a hint?I've spent a whole day looking for this yesterday.. Have a nice day & Regards,Steve

Answer:T500 fingerprint reader - Windows 8.1 fingerprint option missing "enable biometic framework"

Hello.
 
The Fingerprint Manager Pro is only for the latest xx40 series ThinkPads.
 
Your software is here:
 
LENOVO FINGERPRINT SOFTWARE FOR WINDOWS 7 (64-BIT)
 
I have used this in Windows 8 / 8.1 on my T400's and it works fine.

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Just got this, and did a clean install of Windows 10 Pro. Installed all drivers, nothing funky in Device Manager, but the touchscreen and the pen are not working. Click on Pen Tablet Properties in Control panel and it tells me Supported Tablet Not Found on the System. This is my first time dealing with one of these, and am lost.  Lenovo Thinkpad X220 TabletIntel i7-2640M(2.8GHz)8GB RAM, 250GB Solid State Drive12.5in 1366x768 Multitouch LCDIntel HD GraphicsIntel 802.11agnBluetooth1Gb EthernetUltraNav, Secure Chip,Fingerprint reader, Camera

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After a fatal error in my windows, I had to reinitialize my windows 10. After I did so by the windows original tools, the windows became completely stable, but all tablet features are lost. Even thinkvantage cannot recognize many features and hardwares do not work. What should I do?

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I am trying to disable the FingerPrint reader on a X61 do it doesn't show up in the Device Manager in Windows 7.  I have currently disabled the FingerPrint reader in the Bios, however the Biometric Device still appears in Device Manager.  Is there something in the Bios I need to disable along with the FingerPrint reader?

Answer:How to disable FingerPrint Reader in Bios for X61?

Welcome to the forum!
 
You'd actually need to uninstall the Fingerprint Reader software for it not to show in the Device Manager anymore.

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Hi!I installed Vista Ultimate x64 on my Lenovo X200 Tablet.But there is a strange problem with the fingerprint reader. In Windows, the fpr works fine.But i also want to use it from the bios. So that i don't have to enter a password.So i enabled this features in the fingerprint software under windows and added some fingerprints for startup.But it do not work. The X200 is from booting up only aksing for password! No message about fingerprint.In Bios, predesktop authentification is enabled.Is there anything i could do?





Lenovo X200 Tablet [7450-EQG]









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Answer:Can't use Fingerprint Reader from Bios-Boot

ConiKost, welcome to the forum, have you created BIOS passwords? If I remember rightly, haven't done it for a while, after changing the settings in FP SW you need to shut the system down, not restart, then turn it on again. You will then be required to enter the BIOS passwords and fingerprint in order that they can be associated with each other at the BIOS level.  Hope this helps

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Hi, I have purchased the Elitebook with the fingerprint reader, which I thing is great, and it worked fine initially.  Than I had some trouble and our company tech reinstalled windows and reset the BIOS.  Now the finger print reader is not working anymore.  Windows sees it in the Device Manager but I can not start it in the Biometric device (grayed out).The message indicates that it is managed by the group policy.  I have worked with our IT people and they stated that their group policy does not prohibit the use of the fingerprint reader.Can it be that a setting in the BIOS is wrong after the BIOS was set to default?

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Almost 2 (TWO) years after, there is no solution as for Windows 7 x64 on T400 thinkpad ?????????? We have a whole corporation is planning to move on to x64 systems, what a mess it's going to be when people will discover that they miss a function that they got used to.
 
Moderator edit: Added link to original discussion on X Series Tablet board.

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Hello all, Really hope someone may be able to help. My fingerprint reader is not recognized, neither in Windows nor BIOS. BIOS says "no fingerprint reader is attached". BIOS not recognizing it indicates it is a hardware problem, right? So I proceeded to change the fingerprint reader (I put a new "Thinkpad palmrest with fingerprint reader") and it still doesn't work. So the problem is not the reader itself. The "palmrest with fingerprint reader" comes with the cable, so it can't be the cable either. Thus if it is a hardware problem, then it could only be the motherboard plug where the cable goes. But the keyboard and the fingerprint reader share the cable and plug, so it can't be the plug either. I'm out of alternatives. Tried everything I found on the web/forums. By the way this started months ago when I had to unassemble the laptop to fix an LCD issue. Help if you can please. Thank you very much. Jay

Answer:Fingerprint Reader not recogized in BIOS ... please help

Hi Jay1. May I know what laptop model is this?
 
2. Is the latch connected from the palmrest to the system board locked after inserting? Refer to Hardware Maintenance Manual.3. Is your system BIOS and driver updated? Sometimes, an outdated BIOS could caused problems.
Peter
ThinkPad W520 | ThinkCentre E73 SFF | IdeaPad K1 | IdeaPad Yoga 11s | Miix 2 10" | 3000 Y300
Give kudos to reward people for their assistance | Mark thread solved if the solution works | Please do not send me an e-mail regarding technical questions | I am not an Lenovo employee
=====================================
Dolby ; IdeaPad Slate Tablet
 

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On a X1 Carbon Touch (2014) (Type: 20A7-0037US). Have tried:- "change biometric settings" (has worked previously, but not this time),- bios->security->fingerprint as suggested in other posts. Other options?Thanks,

Answer:No Fingerprint reader after BIOS 1.16.1.14 update

Hi shirstpb
 
After the BIOS is updated, something could went wrong during the process. 1. Try using this guide to see if this resolve your issues.
 
2. Try go into the BIOS and see if the fingerprint reader is enabled or disabled.
 
Peter 
ThinkPad W520 (4284-A99) 8GB RAM; 120GB SSD | ThinkCentre E73 SFF (10AU-0040SG) 8GB RAM; WI-FI AC 1.3Gbps | 
Give kudos to reward people for their assistance | Mark the thread solved if the solution works | Please do not send me an e-mail regarding technical questions | I am not an Lenovo employee
=====================================
Dolby ; IdeaPad Slate Tablet ; Equalizer APO 

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Hi everyone,I have an X1 carbon 2nd Gen laptop, with type 20A8S18T00. Everything works fine except the fingerprint security. I have installed the ThinkVantage Finferprint Software v6.0.0.8102 - the latest one, then the fingerprint driver "should be already installed along" (as I read somewhere).  But when I tried to enroll new fingerprint data, it always show the error E7210005 - "Cannot enroll user. Cannot update passport. Cannot find fingerprint sensor device". I have checked my BIOS Setting and seen that the option "Fingerprint Reader" was disabled and there is no way to select it and change value to Enable or whatever. I have heard people said that option must be enabled before doing making any changes with fingerprint data. Now I'm totally stuck! Here are my BIOS Setting screenshots: 1 - BIOS General Information 2 - Security >> Fingerprint 3 - Security >> I/O Port Access 4 - Security >> Secure Boot Could you please have me solve this case? Thank you so much.













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Answer:[X1 Carbon 2nd Gen] Cannot enable fingerprint reader in BIOS

Hi chaudh76, welcome to the forum.
 
     The correct software for the device is Lenovo Fingerprint Manager Pro:
 
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...
 
      The version you have listed (v6.0.0.8102) is for ThinkPad X1, X1 Carbon (Type 34xx), not your 20A8.
 
     Make sure you download, and run, the ThinkVantage System Update:
 
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...
 
     If you download, and run the ThinkVantage System Update first, all of your system drivers will be checked. If any of them need updating, they will appear in the list, and you can download/install them through the program.
 
     Also, here is the complete Lenovo support, and download site, for your ThinkPad X1 Carbon (Type 20A7, 20A8). It contains everything you need: Downloads/Product & Parts/Manuals/Solutions/Videos/Accessories
 
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...
 
Cheers
 
DragonRider
 
    

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aloha
i want to disable the fingerprint reader and bios password upon computer startup.
i have already uninstalled upek protector suite ql 5.4.0.2934, but upon startup i am still prompted to swipe my finger.
i have seen and followed the instructions in "toshiba Passwords: setting and removing (for BIOS, Supervisor, and Windows passwords)", but still have to enter my password to fire up the computer.
what else do i need to do?
mahalo

Answer:Tecra M9 - fingerprint reader and BIOS password

tried to edit this post but got message that i could not and had to contact an administrator but not how to contact the administrator.
so, i should have added, "XP operating system, laptop purchased in 2008".

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Hi! I use an external USB keyboard attached to the port replicator of my X220. When Windows is booted the keyboard works without any problems. But I cannot use the keyboard pre-boot, e.g. to enter the HDD password after starting up, to configure the BIOS, etc. I tried all USB ports both of the port replicator and the X220. The keyboard is still not detected by the BIOS (Version 1.20) and there are no BIOS options to enable "USB keyboard support". Has anyone experienced similar problems? Are there any solutions to get the keyboard detected by the BIOS? Thank you for your support!

Answer:X220: external USB keyboard not detected in BIOS

When I plug a USB keyboard directly into X220, it works to enter/configure BIOS as expected.  So I would try the following things for troubleshooting purposes:
 
1.  can you stop using the port replicator?  plug the keyboard directly into the X220, and not have the X220 attached to the port replicator or any other peripherals.
2.  can you try a different USB keyboard?  I am using a Lenovo USB fingerprint keyboard.
3.  in case you are using a USB 3.0 socket (blue), please use a USB 2.0 socket instead.
 
Also please post exactly what USB keyboard you are using that has a problem?  thanks!

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Trying to update the bios on an X220 tablet, using the windows based update utility.  I have included logo.gif in the same directory as winuptp.exe .  If I run winuptp.exe from within Windows 7 Enterprise X64, the upgrade runs by successfully.   If I run the same upgrade under WINPE x86, the upgrade fails with the following error: Error: The custom startup image file is not correct for this system. I get the error whether I run winuptp.exe in silent mode or normally.  If I remove the logo.gif, the bios will update successfully.  Why would the bios upgrade fail when run from WinPE if there is a logo file?

Answer:X220 Tablet - Bios update with custom logo fails when under winpe

hey swhitcher,are you by any chance trying to do a custom splash / startup screen for your X220 ?anyway, were you trying to update to bios version 1.19 ?





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Today I updated the BIOS (as suggested by Thinkvantage Tools), and now have lost my fingerprint reader (not that this is a critical feature vs the lack of indicator lights, et al). Is that a coincidence??  A check in the BIOS setup indicates the reader is not present.  Other reader options in the BIOS are toggled ON, but the last option mentions that the reader is missing. Similarly the Thinkvantage reader application v8.01.26 (using Win7 Pro 64) tells me there is no reader present. Do I need to make another call to Lenovo support, or do other W540 users after updating to BIOS 2.15 have a similar problem???  Any workaround for this workstation???  

Answer:W540 - BIOS update 2.15 & Fingerprint Reader not recognized

My fingerprint reader is working on 2.15. It looks like an issue unique to your machine.





W540: i7-4700mq, K2100m, 16 GB RAM, 500 GB Samsung 840 EVOT510: i7-620m, NVS 3100m, 8 GB RAM, 500 GB Samsung 840 EVO

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Hello,I lost functionality to my laptops fingerprint reader completely after running the Jan-14 v. 2.50 BIOS update.The fingerprint reader is not recognized in Windows device manager. Only thing visible is a unknown usb device that refuses to work with any Authentech drivers. Fingerprint reader is enabled in BIOS I/O page. The same issue is happening under Ubuntu Linux as well so I have to rule out any software issue.Thinkpad Edge S430 type 3364-3EG.

Answer:S430 Fingerprint reader not found after BIOS update

Try to disable the fingerprint reader and perform a restart. Or to reset BIOS to default. Is how I get to fix those issues when they happen...





If I helped you, please give me some kudos! ^^

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I'd like to have the computer only boot with an authorized fingerprint.  Only way I seem to be able to trigger the fingerprint requirement is by adding a password in the bios at POST.  Problem is, this requires a fingerprint, then I have to type the password.  Is there any way to have fingerprint authorization at POST, without the typing?

Answer:T430s - Using Fingerprint reader at POST without a bios password?

so you mean that you want to disable the power on/off button, and have the fingerprint swipe as the only method of starting the laptop?

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I have a user with a T500.  She had been using the laptop with no problem.  She would finger scan in at power-up and then scan again for the OS.  However, it has started doing something odd.She scans her finger when it boots up.  It then displays a hard disk icon and wants the power-on password.  I cleared out all fingerprint settings in the OS and BIOS, but the problem continued.She could scan in to XP with noproblem.I re-set the fingerprint software back into Windows XP.  I this first without the BIOS option.  It worked fine.So, I re-enabled the BIOS sign-on from within the XP utility.  It went right back to do the same thing.  Thank you for any assistance.

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Hi. I upgraded the above software  3 days ago to ver 5.8.6.6874. The fingerprint reader now is not recognized by ThinkVantage applications - Password Manager etc. Do I need to roll this update back and can this be done? I have one other query. My T61 sits in a port replicator most of the time. If there is a power outage the whole thing freezes and needs to be hard booted. I would have thought it would switch to battery without this problem. Any ideas?Thanks

Answer:T61 - fingerprint reader not recognized after fingerprint reader software upgraded

try re update the bios firmware with the previous version. When you say freeze, do you mean it doesn't respond to external keyboard and mouse command?

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I installed the BIOS version 2.46 (rel. 12/18/2017) today for my T440p and after the flash, my fingerprint reader stopped working. In Windows device manager it reports an unknown USB device which has "descriptor request failed". Then I entered the BIOS config and found that the fingerprint reader was not detected at all even out of the OS. Under security tab I tried to reset fingerprint data and it said that no fingerprint reader was detected. Now I have rolled back to the last BIOS version 2.44 and the fingerprint reader started to work again. I am aware that the latest 2.46 addresses the meltdown exploit so please investigate and fix this problem... Thanks,

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I have a T460s on a fresh install of Win10. I just bought an external USB fingerprint reader https://www.amazon.com/Fingerprint-PQI-Matching-Biometric-Security/dp/B06XG4MHFJ/ref=sr_1_3?ie=UTF8&....My hope was that when my laptop was docked (on a ThinkPad Pro dock), I could plug it into a USB port on my external keyboard and login using it. For the time being, I'm just trying to get it working with the laptop undocked (i.e. forget about external keyboards, USB hubs etc.). Starting from scratch (i.e. fingerprints cleared in both Windows and the BIOS, and the external USB NOT plugged in), I setup the internal fingerprint reader, add prints, and am able login with no problem. When I plug in the external reader, drivers install just fine.  I enrolled a different finger, and was able to login just fine. However, when I unplug the external USB reader, I am never able to get the internal reader working again.  With the external unplugged and after a full restart, the internal will still not let me log in: the fingerprint option doesn?t even show up at the Windows login screen. The only way I can get the internal working again is by plugging the external in again (so that it appears in Device Manager), uninstalling both fingerprint devices (just uninstalling the external USB does not work), restarting the computer, and reenrolling my fingerprint using the internal. I know there is an option in the BIOS to just use the internal re... Read more

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The error is:
---------------------------Capture Failed---------------------------The biometric unit is not in the correct state to perform the specified operation.
Do you want to try again to enroll this finger?---------------------------Yes No ---------------------------

I've tried other fingers and I still get this error

Answer:I've installed the fingerprint reader palmrest on my dell e6420 and I keep getting an error when I enroll a fingerprint

It seems to have been fixed after I rebooted my laptop. I've enrolled my right hand and now can login seamlessly.

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Hi all, I've spent far too long trying to solve this by myself, and need to reach out to someone who might have resolved this issue. I've read tons of similar questions online, and rebooted dozens of times after trying many different things. I have a Carbon Touch 3444-CUU that can't see it's fingerprint reader. It used to work when brand new, but after lots of lenovo and windows updates, it now does not:  I am on Windows 8.1, with all updates.No problems in device manager.Touchchip Fingerprint Coprocessor (WBF advanced mode) installed under Biometric devices fine.Power management set to _not_ turn off device to save power.The bios is 2.61. I suspect the problem is very low-level, because even the BIOS cannot find device when trying to set it up. If I have the lates BIOS, but it can't see the device - what can I do? Thanks everyone..













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Answer:X1 Carbon Touch Fingerprint reader 'cannot find fingerprint sensor device' e7210005

you have a faulty fingerprint reader.

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I'm no sure if this is the right section to post in, so sorry if it's not. I have a tablet computer, called an x220 tablet. I was browsing the Internet, and left for a minute, and when I came back the screen was black with a flashing white dash in the top left corner. I've turned it off, taken the battery out, and tried restarting it many times. It will go to the openIng "thinkpad" screen, then back to the black screen with flashin underbar. Please help!
 
Moderator Note: Edited subject to match content.

Answer:x220 tablet: Not booting, just bios screen, than black screen

The Thinkpad Tablet and the X220t are two different devices. Regarding your problem, I fear that the boot sector is defective. You'll probably have to reinstall Windows.

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http://www.asiatechtrade.com/runcore/runcore-v-msata.html I might get this but I'm not sure about the compatibility as certain X220's are having problems with the msata port..

Answer:Will this msata work with the X220 / X220 Tablet?

I was keeping an eye on those too, but I'm sure they won't work on the X220s that have the mSATA recognition problem.Also, I would like to know the mSATA speed on the X220. Is is 3Gbps (Sata II) or 6Gbps (Sata III)?





---------X220 4286 CTO, i7, 8GB RAM, 320GB HDD+Intel mSATA 80 GB, IPS display, BT 3.0, Intel 6205 WiFi, Win7 HP

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I recently bought a used Thinkpad 220 Tablet. It has a 500 MB hard drive and Windows 7. I would like to perform the free upgrade to Windows 10 as well as replace the hard drive with a SSD. I have a couple of questions: I went to the Windows 10 upgrade site and downloaded the 64 bit version and burnt it to a DVD. However, where do I find my registration key? Do I just use my Windows 7 one? If I go ahead and replace the hard drive (with the SSD), can I just go ahead and install Windows 10 - instead of having to copy everything over to it from the old hard drive (with Windows 7) first? That would be my preferred route. (However, will need the key). What about the IBM diagnostic partittion - what should I do in terms of this? It would be nice to be able to perform backups, or return to the original config. Any tips, thoughts, pointers, or otherwise much appreciated in advance. Thanks,Jon

Answer:X220 Tablet - install SSD then Windows 10 from DVD?

Hello and welcome,
 
The way I read the documentation:  run the upgrade first from within your running Windows 7.  That should activate Win 10 and the activation status will be recorded on the Microsoft servers.  Once that's done you can do a clean '10 install - either on your existing drive or on the new SSD and activation should be retrieved automatically from the server.
 
BTW, I've moved your post to the X tablet forum.
 
Z.

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Hello,In January, I upgraded the hard drive in my X220 Tablet and installed Windows 8 to the new hard drive.  Since doing so, I've been having trouble with the Wi-Fi on the computer.  It does this thing from time to time (a few times a week) where the Wi-Fi just cuts out, and doesn't think any networks are available, although the networking adapter is enabled.  Usually I can fix things by disabling and enabling the networking adapter a few times, but I'm getting tired of having to do this.  The problem is entirely with the computer, and not with my network, as it will do this on number of different networks, and the problem is not with the networking components.   Has anyone else had similar issues?  Does anyone have any advice on how to fix it?

Answer:X220 Tablet Windows 8 Wi-Fi Trouble

Hi garebear22,thanks forposting and sorry for the late intrusion. I was wondering which try ofwireless card was installed in yourmachine?Do let me know Regards

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I have some questions before I blast away Win7: - Can you get multi touch working with the touchpad? What works - pinch, charms menu etc?- Are the video drivers OK, or just use Win7 ones?- Any other issues? Thanks

Answer:Anyone running Windows 8 RTM on X220 (non tablet)?

Video appears to be fine, I have a "Base System Device" in device manager that doesnt go away.But the big annoyance is the Lenovo beta ultranav touch drivers from this site wont work.http://support.lenovo.com/en_US/downloads/detail.page?&DocID=DS027686 I think if I can get that figured out, it'll be just fine

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Hey folks, I've upgraded my X220 Tablet to W8 when it has been released. All is running fine. Okay, I deinstalled PC Doctor and several other Lenovo apps which are supported for W7 only but this has not been a lack for me. Since two days, after using the tablet functionality (touch + pen) the touchpad and trackpoint didn't work any more. Had that some time ago, when I suspended the machine in tablet-mode. Afterwards the touchpad and trackpoint were disabled. I could enable both by hitting FN+F8. But this shortcut doesn't work any more. Does anyone know, how to restore the FN+F8 shortcut? I found out the application behind the FN+F8 key can be found in C:\Program Files\ThinkPad\UltraNav Utility\UNAVOSD.exe UPDATE: Driver version is already at 16.2.19.2. cheerskyoshiro  

Answer:X220 Tablet - Windows 8 - FN +F8 not working

Same here. That entire row of Fn Keys except for F4 doesn't work for me. Did you find out anything yet?I'm all updated too.

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Hi,I'm not seeing X220 T listed by Lenovo in laptops-windows 10 compatibilty list...??? Is that right? Mine is a 3 years old system... I can't believe is not going to be possible to use Windows 10... Anyone has tried it?Thanks.

Answer:Windows 10 support for X220 Tablet

Hello,
 
It may work fine with Windows 10, however, I don't believe its generation of CPU, IGP and chipset are supported by Intel for Windows 10, which means that Lenovo can't support them, either.  For what it is worth, I installed Windows 10 on a ThinkPad X61t and didn't notice any issues, and that has been out of support for a much longer time than your X220t.
 
That said, it could be that Windows 7, 8 or 8.1 drivers for the various bits of silicon inside your X220 tablet may work just fine under Windows 10, in which case you would be up and running.
 
The best suggestion I have is to make a thorough backup of your X220 and then try applying the Windows 10 Upgrade.  If it doesn't work, you will be able to wipe the drive and then reload your backup.
 
Regards,
 
Aryeh Goretsky
 

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I have a desktop that runs Windows 8.1. My x220 tablet runs Windows 7. I was thinking about getting a wacom bamboo tablet for my art in photoshop (which I make on my desktop... x220 isn't powerful enough for what I do in photoshop). Then I realized that my x220 tablet is kind of the same thing. Is there anyway I can connect my tablet to my desktop so that when I'm using photoshop, I can use the stylus on the tablet to control what I do? Many thanks in advance.

Answer:Connecting x220 tablet to a desktop to use it like a wacom tablet with stylus

AFAIK, not easily:http://www.ersatzhaderach.com/blog/2013/02/02/turn-an-old-penabled-tablet-pc-into-a-networkable-art-...

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When I use the X220 as a laptop I can duplicate the display through my SmartBoard projector but when I use it as a tablet and it is docked I have to turn the tablet and dock 180 degrees so I am not writing upside down on the smartboard;  that means the dock has the cables coming out the front.  I can undock and plug everything into the X220 but the beauty of the dock is that I don't have to!

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Anybody had issues with Windows Explorer crashing on their X220 Tablet (Win 7 Pro x64 w/8GB)? My earlier post about loosing double-clik ability is the beginning of a more serious problem.Shortly afterwards, trying to start Control Panel results is a blank screenAfter a minute or so, Explorer.exe crashes and restartsAfter the restart, double-clicking then works, Control Panel works, etc.==========DescriptionFaulting Application Path:    C:\Windows\explorer.exeProblem signatureProblem Event Name:    APPCRASHApplication Name:    Explorer.EXEApplication Version:    6.1.7601.17567Application Timestamp:    4d672ee4Fault Module Name:    ContextMenu64.dllFault Module Version:    8.1.0.137Fault Module Timestamp:    464418c0Exception Code:    40000015Exception Offset:    000000000008629eOS Version:    6.1.7601.2.1.0.256.48Locale ID:    1033Additional Information 1:    5069Additional Information 2:    50696f17483f6b84bb11d4f1f874a912Additional Information 3:    ca24Additional Information 4:    ca24b10fea2e29520b306ef36f6144d6Extra information about the problemBucket ID:    34980993 ========= Any ideas where to look? 

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I'm having trouble getting speedstep to work on my X220t running Win8 Pro x64. Below some settings that may be relevant. I'm hoping someone has been able to get this to work, because at the moment I only get 2h45min battery life with the Core i7-2620M always at 2.7GHz.  - I have BIOS 1.29- In the BIOS SpeedStep is set to be active when on battery- I have installed the latest Intel Chipset drivers (Version 9.3.0.1021)- I have installed the latest power management driver (1.66.0.22)- With the system on battery with low activity the CPU remains at 2.69GHz- In windows power options (Advanced) I have 'system cooling policy' set to 'passive'. Oddly in Windows power setings I don't see any explicit settings for throttling there. I recall that I used to be able to specify a minimum processor state. Maybe that points to the problem?  Has anyone seen the CPU speed change in Win8, and if so, any settings or drivers I need to change?   Image below of the CPU state while on battery and with low activity. 













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Answer:Speedstep not working on X220 tablet with Windows 8

Well shoot, after spending an hour installing drivers and searching online, the last clue in my post was the one that did it. I looked for 'minimum processor state' and found this page:  http://goo.gl/MHG8I Conclusion:  the Windows 8 System info page and the new task manager do not always display the actual clock speed. For comparison, on my Ativ Atom Z2760 system the Task Manager correctly shows the actual current clock speed (and it's varying a lot), while the System Info page shows the max clock speed of 1.8GHz. For this X220t on the other hand the Task manager display is stuck showing the max CPU speed only. Maybe a firmware update will fix this, not sure.  To see the actual speed on the X220t install CPU-Z, see screenshot below. In the screenshot the speed shows as less than 800MHz at the moment, and I see it ramp up when I do something CPU intensive.  Hope this helps someone else. It doesn't explain why the battery life is so bad though. Maybe the battery is just dying.. 

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EDIT: In perhaps the most embarrassing moment to have asked for help in my entire life, I restarted my computer and everything works fine now.  I must not have restarted after one of the drivers was installed for some reason.  This topic can be locked. ---- Original Post: Hello, I am a digital artist so I rely on the hardiness of my X220's pen/stylus/digitizer for a lot of my laptop use.  This fall my laptop had a virus that required it to be reset to factory settings, and so I decided it would be a good time to upgrade to Windows 8.1 (from Windows 7) before installing any programs.  I now have Windows 8.1 and it is working fine; however, my pen is not being detected by my system.  My fingers are being detected on the touchscreen, so I know the touch screen works.  I did not try my pen since resetting to factory settings, so I do not know whether it worked before I upgraded to Windows 8.1.  I would assume the issue is a missing driver, but I could not find the right driver on Lenovo's website and the digitizer update utility produces an error when I click "Update."  I was wondering if anybody had an idea for what I could do.  I would assume I am not the first person to try updating to Windows 8.1 on an X220, nor the first to reset an X220 to factory settings.  However, a brief search of Lenovo's support forums and of the internet has shown no solutions to my particular problem. Here are drivers I am us... Read more

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I replied in a another post also, sorry for that.. But I hope this post get's more attention. I just bought a x220 Tablet but my touchscreen doesn't work at all. I bought de computer with  Windows 10 installed on it. I just used WacomhardwareCheck and it gave the message: 'your hardware does not appear input capabilities and is not currently supported by the Wacom FEEL driver'.So, does this mean my touchscreen is broken and doesn't work? Is there a hardware problem? How can I see if the touchscreen is registered by Windows?it would be great if someone could help me to get this thing working... I think the touchscreen makes this an interesting machine...

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I am experiencing very poor Virtual PC performance on my new X200 tablet. I have tried existing VHDs as well as brand news Windows 7 VM's created on the machine. VHD's that launch in 30 seconds on my two year old Toshiba tablet take over a minute to launch on my new X220 tablet. That Toshiba Portege M780 rates multiple points lower on the Windows Experience Index than the X220t. Lenovo loads more drivers and services on their out-of-box machine than I have every seen, so I can't help wondering if there is some driver or application impacting VM performance. I did uninstall and reinstall the latest version of RapidBoot (saw that post), but that didn't help the VM performance. Anyone else out there run VMs on their X220t? Thanks, C.C.

Answer:Virtual PC Performance on Windows 7 64-bit X220 Tablet

The Virtual PC (Windows Virtual PC) version for Windows 7 is much worse than older Virtual PC 2007. Have you enabled HW virtualization in BIOS ? It is required for Windows 7 host system. I've used Virtual PC 2007 on Windows XP host many years but since it is not supported by Windows 7 host anymore, I've moved to VirtualBox and haven't found any problem yet.





__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

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Hi I'm having some trouble on my X220 tablet. I'd like to install windows 8.1 on my samsung 830 ssd. But i have error code. You can see it here : http://i.imgur.com/VhNgb25l.jpg I actually have 1.39 bios, and there ar eno other bios on lenovo france site. Thank you in advance for your time.













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Answer:Help Lenovo thinkpad X220 Tablet+Windows 8.1

http://i.imgur.com/QKrGPehl.jpg http://i.imgur.com/lDOgKJTl.jpg

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Hi, I have here a X220 Tablet that seem to have a FAN problem.Often in the last days my CPU temperature is often over 90 CAnd the fan has problem to reduce the temperature.I have also situation that the CPU is going too hot and the tablet switch off! With the CPU tool TPFC.62 I can see that the fan speed is 2300-2500 RPMs.But this seams not enough to be. And now the strange thing:When I disable the graphic adapter ?Intel(R) HD Graphics Family? (Driver 8.15.10.2321) and reboot and do the same thing that I done to get the temperature over 90 C with the intel graphic adapter the temperature is not going over 83 C!!! The fan speed is 3500-3800 RPMs. Can someone helps me with this issue?  

Answer:X220 Tablet FAN Problem - temperature over 90 °C - tablet switch off :(

Hi giciorek,
 
I understand that your fan/temperature problems can be frustrating.  I would try updating your BIOS and also updating Power Manager.  (Some on the forum have tried downloading ThinkPad Fan Control, but that is not an official Lenovo solution.)
 
Download Power Manager here:
 
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014924
 
Download BIOS Update here:
 
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS018805
 
In Power Manager, click Advanced at top right, you can Set Optimize Fan Control to Balance All Parameters under Battery Settings.  Set it to Reduce Noise Dynamically under AC.
 
Let me know if this helps.
 
 





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Hi all,    I have a really annoying problem...my x220 tablet disconnects from the internet whenever I enter tablet mode. The internet can be working perfectly fine while in non tablet mode but as soon as I switch to tablet mode, my internet disconnects. And if I switch back to non tablet mode from tablet mode, my internet returns almost instantaneously. I can load a page in non tablet mode with no problems, switch to tablet mode and the page stops loading. If I return back to non tablet mode the page resumes loading without so much as a pause or a hiccup. Also, when I switch the computer to tablet mode, wifi networks disappear off of the "available networks" list that were there before the switch.     I've tried everything, from updating network device drivers, reinstalling network device drivers, running diagnostics, reformatting my computer, uninstalling Norton Antivirus, system restoring to days before the last known working date in normal mode and safe mode, and contacting customer support (chat and call, managed to get a hold of a rep) but none of them have worked.    I also used to have a networking log before I reformatted/system reset to factory settings and there were a ton of errors with words like avsc manager failed to "something" ... I'll reinstall the thinkpad network managing program to create another log. Can someone please help me? My last resort is calling lenovo support again to have tech support come to hel... Read more

Answer:X220 Tablet Internet Tablet Mode Problem

hey kiul676,that's weird, could you check your bios is at 1.24. if it isnt go here and update : http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS018805





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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I have a new X220 Tablet, and the Pen and Tablet functions work perfectly out of the box as long as the unit is on the Ultrabase. As soon as I remove from the Ultrabase (or boot while not connected), the Pen & Tablet functions stop working. Conversely, if I dock the X220, the Pen & Tablet functions begin working again. The behavior is the same regardless of whether I have an external monitor attached or not. Any thoughts?

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Good morning, I had to refresh my laptop and now I am having to download all the apps and softwares. I'm having troubles to find the fingerprint reader software for my laptop. Can someone help me, please? Thank you,Flavia











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Answer:fingerprint reader windows 10

Hi, If you open SimplePass and then choose the Password option, this should then prompt you to scan your fingerprint a few times in order to set up the facility to log in this way. Regards, DP-K

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I've been using Windows 7 Ultimate for a few years now with AuthenTec Protector Suite 2012 installed and a TrueMe fingerprint reading device.

The Protector Suite software allowed me to login to windows using a fingerprint and to use fingerprints to open password protected files as well as entering passwords into web screens. The software maintained a database, which allowed any entry of a password to be stored against a fingerprint.

Consequently, I've become used to simply swiping the fingerprint reader to enter all my passwords. Brilliant!

Along comes Windows 10 and I can't get Protector Suite 2012 to install. It gives the error "To use this product, Windows Biometric Framework must be enabled.". I can successfully setup Windows 10 Hello to use the fingerprint reader to login to Windows 10, but this is a small fraction of the potential of using fingerprints.

Anyone any idea on how to enable Windows Biometric Framework. By the way I've already tried using gpedit.msc to Enable "Allow the use of biometrics" but this doesn't appear to make the slightest bit of difference.

Alternatively, is there any Windows 10 compatible software out there that will do more than simply allow me to use my fingerprint reader to login. I would like to use it to enter passwords for protected files and web page inputs.

I performed a clean, fresh install of Windows 10 Pro alongside my existing Windows 7 Ultimate, so I can dual boot. Until I get ALL the functionality I ... Read more

Answer:Fingerprint reader on windows 10

Hi, I hope my experience can help you:

Lately I v got a Fujitsu LifeBook S935, with Validity Sensor, and few days ago' I decided to migrate from Windows 7 x64 to Windows 10 x64.
Done this, my validity Fingerprint Sensor was not recognized anymore.
With Win7 I was using UPEK Protector Suite WBF version (UPEK does exist in WBF version and in Common version, both x32 and x64) and a WBF Finger Sensor Driver.
I tried to do the same with Win10, but when I was trying installing UPEK Protector Suite WBF (Windows Biometric Framework) version, the install was stopping with the error "You do not have the Windows Biometric Framework" (the message was different but the meaning is that one).
Meanwhile neither UPEC Common version neither DigitalPersonal were recognising any driver (I tried a lot of them).
I understood with my configuration just a WBF driver was working, so that I found a receipt in order to go through.
I paste my receipt here below, do not make me too advanced questions, I am not an expert, I just found a way that I reckon can help all those are dealing with Windows 10 and a Validity Sensor:

ACTIVATE BIOMETRICS SERVICE IN WIN 10
Press the Windows + R key simultaneously to open 'Run'
services.msc
On the Left side set as Automatic and Start the service
- Windows Biometric Service

SET BIOMETRIC POLICY
Press the Windows + R key simultaneously to open 'Run'
gpedit.msc
On the Right side select Administrator Template/'Windows Components/Biometrics
On the Left side... Read more

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I've been using Windows 7 Ultimate for a few years now with AuthenTec Protector Suite 2012 installed and a TrueMe fingerprint reading device.

The Protector Suite software allowed me to login to windows using a fingerprint and to use fingerprints to open password protected files as well as entering passwords into web screens. The software maintained a database, which allowed any entry of a password to be stored against a fingerprint.

Consequently, I've become used to simply swiping the fingerprint reader to enter all my passwords. Brilliant!

Along comes Windows 10 and I can't get Protector Suite 2012 to install. It gives the error "To use this product, Windows Biometric Framework must be enabled.". I can successfully setup Windows 10 Hello to use the fingerprint reader to login to Windows 10, but this is a small fraction of the potential of using fingerprints.

Anyone any idea on how to enable Windows Biometric Framework. By the way I've already tried using gpedit.msc to Enable "Allow the use of biometrics" but this doesn't appear to make the slightest bit of difference.

Alternatively, is there any Windows 10 compatible software out there that will do more than simply allow me to use my fingerprint reader to login. I would like to use it to enter passwords for protected files and web page inputs.

I performed a clean, fresh install of Windows 10 Pro alongside my existing Windows 7 Ultimate, so I can dual boot. Until I get ALL the functionality I ... Read more

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I have an X220 Tablet which I upgraded to Windows 8 x64.  Most functions are working, but when in tablet mode, the back of the LCD panel is rubbing against the TrackPoint causing unintentional cursor movement.  This issue and similar issues have been reported in the threads below.  I have tried all of the suggested fixes, but have not been able to resolve the issue. http://forums.lenovo.com/t5/X-Series-Tablet-ThinkPad-Laptops/TrackPoint-is-pressed-with-backside-of-...http://forums.lenovo.com/t5/X-Series-Tablet-ThinkPad-Laptops/wandering-trackpoing-in-tablet-mode/m-p...http://forums.lenovo.com/t5/ThinkPad-Edge-S-series/Thinkpad-Twist-Disable-trackpoint/m-p/946959/http://forums.lenovo.com/t5/X-Series-Tablet-ThinkPad-Laptops/how-disable-the-trackpoint-in-tablet-mo...http://forums.lenovo.com/t5/X-Series-Tablet-ThinkPad-Laptops/x230-mouse-cursor-move-on-its-own-in-ta... I am running ThinkPad UltraNav Driver 16.2.19.2 and ThinkVantage Active Protection System 1.77.0.9.  I have installed the ThinkPad Tablet Button Driver 2 for Windows 8 (x64) 1.06 and ThinkPad Tablet Shortcut Menu 6.33.  The TSMResident process and TSMService service are running.  I have also tried the suggested mechanical fix of replacing the trackpoint with the lower profile older style eraserhead, but this did not help.  The rubber feet and tabs that make contact with the LCD panel are fully intact.  I also attempted to install the Windows 7 Multitouch Driver... Read more

Answer:X220 TrackPoint Wandering in Tablet Mode (Windows 8)

Hi, diglett
 
There is another driver you could try using and see if it helps. Here you will find the latest version of the Synaptics driver. Synaptics is the company that also makes the UltraNav driver. The driver is the base Synaptics driver, but it should have most, if not all, of the functionality of the UltraNav driver. You can find the driver here.
 
Best of luck, and let me know how it goes
Adam





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Hey,So I installed Windows 8 (Clean install, no upgrades) on the machine and since then the card reader isnt working. I downloaded and installed the drivers from Lenovo Website and after failing from Driver Genius and then from ThinkVantage System Update 5.03. Still doesn't work, I install them, but after I reboot it is installed but the card reader doesn't work (It was working before on Windows 7 on the same day I installed W8). I updated to 8.1 and the problem continues.Att,Lucas













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Answer:x220 Card Reader not working on Windows 8.1

Did you manage to find a solution to this problem Lucas? (I'm thinking of upgrading Win 7 to 8.1 on my X220 but use my SDcard a lot)





_____X1C5 left factory 16/5 | i7-7600U 16G 1TB LTE W10-1607X220: i7, 16GB, m500 960GB, F5521gw, Win10, USB3 dock + two 1080p displays, 25% on road

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I use Lenovo Thinkpad T450 that has Windows upgraded from 8 to 10. I did all instructions on this link - https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Fingerprint-support-on-Windows-10-ThinkP... - I updated BIOS and chipset drivers.- I checked program list. There is no Lenovo Fingerprint Manager Pro.- I updated fingerprint reader driver from Device Manager. (Driver Version - 4.5.507.0)- I created PIN for Windows Hello. However, whenever I try to setup Fingerprint using Windows Hello I keep getting an error. Click on Setup under Fingerprint > SuccessClick on Get Started > SuccessEnter the PIN > SuccessScan my finger on the finger print scannet > Error: Sorry, something went wrong. Close Windows Hello, and then try going through the setup again. I have tried the above steps many times and still facing the same issue.

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Hi all, I'm having issues trying to use the fingerpint reader. Notebook is an HP Probook g2 640 and I've instaled the drivers suggested by HP in the Support forum (Synaptics WBF). Anyway, when I try to run the Synaptics app, this is the error. "The Digital fingerprint reader is not detected. Please make sure the sensor is configured correctly and try again". Also, in the Device Manager, I cannot find any "Biometric" information. Do I need to install any other driver from Windows 7 first? Any help will be appreciated. Cheers

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Hello All,I recently upgraded to Windows 8, and I can't seem to be able to get the fingerprint reader to work. When I try to enroll a finger with the ThinkVantage Fingerprint Software, it says that:Error Code:         Error MessageE7210005           Cannot enroll user.E7210005           Cannot update passportE7210005           Cannot find fingerprint sensor When I open the Windows Biometric control panel, it says that the fingerprint reader is "Unavailable". I have tried uninstalling and reinstalling the device in device manager, and I have also tried downloading the latest drivers from http://support.authentec.com/Downloads/Windows/Drivers.aspx#LiveTabsContent38993Neither one of which resolved the issue. When I first installed Windows 8, the fingerprint reader worked as it should, however, I have had my computer repaired since then (for an unrelated issue), and it quit functioning right after the first repair. They have replaced the motherboard and keyboard in my computer. Does anyone have any suggestions?

Answer:Fingerprint Reader not working in Windows 8

Hi, I have the exact save problem except my laptop is new.  Didi you ever manage to sort this out? Thanks Ismail 

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This is probably really obvious, but I recently purchased a new laptop with a Fingerprint reader. It came with a fingerprint reader (an AuthenTec AES2501A), and Windows installed all the drivers for it and stuff, and it came with this little program to "learn" your fingerprint for each finger (which I went through), but I was hoping you could actually "do" something with it, LOL!

Is this feasible?

Thanks.

- 2 Bunny

Answer:Any way to log in to Windows with a Biometric Fingerprint Reader?

type biometric into the search bar and the settings will allow you to register use the device to log into windows.

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Just upgraded from Windows 7 Pro to Windows 10 Pro. The fingerprintreader has stopped working. I can find the option to set this up but instal is greyed out as no driver available. Cannot find one on any support forum? Anyone else with this problem and sorted it please?











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Answer:How do I get the fingerprint reader working on Windows 10

Aug 11. I have been running Windows 10 updates each day since upgrading and today after a reboot the finger print reader started working? and remembered my print as well. I guess Microsoft dropped in a fix for this (which works for me) so maybe something to try?

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