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Thinkpad 20E6 11e / autom. shutdown / event id 37 and 41 with W7

Question: Thinkpad 20E6 11e / autom. shutdown / event id 37 and 41 with W7

Hi Sorry for my english, I prefer German! My Notebook shut down automaticly after a while. The Notebook is running 7x24, but with low usage of the CPU and RAM. It does some jobs, like recording values from a connected sensor. After different running times, the Notebook shuts down. When I turn it on, it asks for Save or Normal Startup. I've read a lot in the Internet but I still got the problem. So these things I've tried: - System Scan with the Lenovo Tool. => No Errors, but BIOS didn't work.- Updated all the recommended things from that Tool- All updates from Windows Update- Manual Bios Update from 1.00 to 1.62- Set the Windows Power Settings from the notebook to High In the event results of W7 I can find under System for example: - Warnung Kernel-Processor-Power ID 37: Die Geschwindigkeit des Prozessors 3 in der Gruppe 0 wird durch die Systemfirmware begrenzt. Seit dem Bericht befindet sich der Prozessor seit 86400 Sekunden in diesem Status mit verringerter Leistung. - Kritisch Kernel Power ID 41: BugCheckCode 0, everthing is with 0 - Fehler Event Log ID 6008: Das System wurde unerwartet heruntergefahren - And many kind of Fehler Kernel-General ID 6. Some Ideas? Thank you


























Eventlog.zip ?781 KB

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Preferred Solution: Thinkpad 20E6 11e / autom. shutdown / event id 37 and 41 with W7

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Relevance 59.04%

Hi all,

I've just built an AcerPower F6 desktop to Win 7 Pro 32 every shutdown it shows BSOD and promptly restarts.

Event log is showing me the following for a critical event at the same time the shutdown occurs (The date on the log is from a week ago but this happens every shutdown which is once every weekday):

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 14/03/2014 13:19:19
Event ID: 6
Task Category: (6)
Level: Error
Keywords:
User: SYSTEM
Computer: CUR-ICT-01.LODGEFARM.LOCAL
Description:
Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>6</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>6</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-03-14T13:19:19.519629700Z" />
<EventRecordID>5118</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="52" />
<Channel>System</Channel>
<Computer>CUR-ICT-01.LODGEFARM.LOCAL</Computer>
<Security UserID="S-1-5-18" /&g... Read more

Answer:BSOD on Shutdown Event Log = Kernel-Processor-Power. Event ID: 6

Your NI Measurement Studio driver appears to be causing problems.


Code:
Probably caused by : NIPALK.sys
It's outdated by 11 years, if you wish to keep the program I suggest you update the driver.


Code:
88a32000 88aab000 NIPALK T (no symbols)
Loaded symbol image file: NIPALK.sys
Image path: \SystemRoot\System32\Drivers\NIPALK.sys
Image name: NIPALK.sys
Timestamp: Mon May 12 22:21:05 2003 (3EC01041)
CheckSum: 0007ACFC
ImageSize: 00079000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please remove it or update it from the following link.

NI Measurement Studio - National Instruments

EDIT, there is a fix you can download which prevents file corruption, if you can't find an updated driver then download this.

http://digital.ni.com/public.nsf/web...C?OpenDocument

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Greetings Gents


? Windows 7 ultimate
? x64
? it was vista upgraded to 7
? full retail version
? 2009
? 2010
? Intel(R) Core(TM)2 Quad CPU Q9100 @ 2.26GHz
? NVIDIA GeForce GTX 260M
? Alienware M17x
? FLEXTRONICS 19.5 v *12.3 a = 239.85 w

Summery:
out of sudden when i playing mkv or .avi media it stopped working and force me to total shutdown the system. To be precise, I never faced the BOSD; yet I know it the same/equivalent to it. I am seeking your help gents :D

kindly find the attached

thank you & your rapid response is highly appreciated.

Answer:BSOD - Event ID 6008 Previous Shutdown was Unexpected - need total shutdown

Hi -

Most of the 11 BSODs list NVIDIA video as the probable cause.

1. Update your NVIDIA video drivers -

Code:

nvlddmkm.sys Tue Mar 16 22:00:40 2010 (4BA037C8)
nvBridge.kmd Tue Mar 16 21:31:37 2010 (4BA030F9)

NVIDIA --> http://www.nvidia.com/Download/index.aspx?lang=en-us

One of the BSODs had a bugcheck = 0x124 = WHEA = Windows Hardware Error Architecture - potential hardware failure

Info on 0x124 --> http://www.sevenforums.com/crash-loc...-what-try.html

2. Remove Daemon Tools/ Alcohol 120. A driver common to both sptd.sys is known to cause BSODs.

3. Update your ESET installation to v4.2.64.12 --> http://www.eset.com/download

You need device driver updates. Alienware Support sends me to Dell Support -

http://support.dell.com/support/down...nConsent=False

4. Update all device drivers - chipset (NVIDIA & Ricoh), audio, network. DO NOT download the NVIDIA Video driver from Dell - go to NVIDIA Support per step #1 above.

Windbg Logs
--> http://jcgriff2.com/dbug_logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.com/dbug_logs/_99-db...riff2_.txt.zip


If BSODs persist after driver updates, run the Driver Verifier --> http://jcgriff2.com/driver_verifier.htm

Regards. . .

jcgriff2

`


BSOD BUGCHECK SUMMARY

Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 21:36:50.639 2010 (GMT-4)
System Uptime: 0 days 3:49:08.761
*** WARNING: Unable to verify tim... Read more

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Ever since i got my x1 carbon i've been experiencing constant unexpected shutdown issues. Ill leave my laptop on for a few minutes unused and when i come back it'll be turned off and when started back up it will prompt me that the computer has recovered from a unexpected shutdown. There are also numerous of times where i would attempt to put my laptop to sleep or shut it down manually and the screen will go black, however the laptop doesnt shutdown or goes into sleep mode, but instead freezes with a black screen. I've sent in my x1 carbon in once due to a harddrive failure where the computer wont even start up windows at all, the technician informed me that they put a new ssd in and ever since i got it back these issues still occur. Can some one please help me here? these occurance are getting more frequent and i'm afraid i might have to send in my laptop again due to harddrive failure.

Answer:thinkpad x1 carbon unexpected shutdown and freezing during manual shutdown

Hi, kuelderrek
 
Could you possibly go into Event Viewer and look at the Windows Logs, and then take a screenshot of these logs and post them here? I'd also recommend making sure all the drivers for your system are up to date, just to make sure they are not causing any issues. You can find all the drivers for your system here.
 
Best,
Adam





______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

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hello. Could you please help me? I am using both win 8 and 7 in my Asus laptop. Everything was fine for a year, but suddenly I got this problem. Whenever I tried to log on to my win 8 it is automatically diagnosing my PC n asked for my bitlocker recovery key. I locked the drive which contains win 7 with bitlocker, but I'm afraid if I use the recovery key win 7 will also encountered problems so I skip this bitlocker step but then it said windows is unable to fix the problem so I cannot log onto my win 8. My windows are already installed by Asus and they didn't give me a recovery CD or some sort so I can't refresh the win 8. Stupidly I also didn't know about the restore point so I didn't have a restore point to restore my windows. My win 7 is still working fine though. Can you guys pls help me? Is there any way I could get my win 8 back, or if possible, is my win 7 can help me fix win 8?

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Question: Shutdown Event

Hardware: IBMPentium(R) 4 CPU 2.6GH1.99 GHz1 GIG RAMXP HOME VERSION SP3Error message I keep getting: "Event provider attempted to register query "%1" whose target class "%2" does not exist.  The query will be ignored."Explanation: "An erroneous dependcey for the class in the query no longer exists, a missing class definition."This has occurred with Firefox crashing, Internet Explorer crashing (not as often), other programs.  After rebooting, it usually runs a checkdisk and reinstates "orphan" files, or repairs corrupt files.In the viewer logs AVG anti-virus keep popping up prior to a shutdown event and I've heard somewhere that it's no longer recommended.  I know that every time I come back from the reboot, AVG needs another complete update.  It's as if information is being wiped out, so that computer can't make the connection and crashes.The User Action says: 1. Compile the definition for the target class into the WMI repository by compiling the class povider mof file.2. Reinstall the program.  Relevant mof files are automatically complied when a program is reinstalled.This is obvious being managed by the Windows Management (Inventory?)Anyhow, I don't know what an mof file is.  If it's AVG that's causing this, or it's a clash with other programs, maybe that's it.  I have some freeware: Spyware Guard, Spybot Search & Destroy, Spyware Blaster, F... Read more

Answer:Shutdown Event

I think your regisrty is locked so AVG can't complete a update. It sounds like it deleted or uninstalled some files and you regisrty is still pointing to them.Spybot Search & Destroy locks the regisrty. You can try to uninstall it and than try to run the update for AVG to see if it takes. If not than uninstall it and do a reinstall.Let us know how you make out.

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After using ESET scan Internet Explorer is not run automatically and I cannot see this message anymore, but the internet connection is available after 3 minutes each time I start a system. In a start menu I cannot see programs. Even after typing 'Word' in a search I cannot see any Word icon, either exe or file (but when I type 'task' I see Word file icons). In 'Accessories' (Start Menu) I see: Command Prompt, Run, Windows Explorer, Ease of Access, System Tools, Windows PowerShell. The 'All Programs' list is short (but this might be an effect of the AdwCleaner or similar, cus after the first AdwCleaner I lost the internet connection for good and typed: 'netsh interface ipv4 reset' in cmd.
Guys, please don't think that I am crazy or ignorant but there is one particular program which I don't want to share with every average user as me. In this case I used  /\/\/\/\/\/\/\/\/\/\
This program is fully trusted and just name and producer is covered. Once again, please don't blame me.
The name may be send in a private message.
 
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16447  BrowserJavaVersion: 10.45.2
Run by tnx at 21:39:09 on 2014-05-16
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.7787.6515 [GMT 1:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Outdated* {D68DDC... Read more

Answer:www.getwindowinfo -run autom. IE, internet connection avail. after 3 min., Win7

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/534547 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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I am running an english Win8 with german keyboard (and german regional settings).

That works fine except one thing: When I start Win 8 then always the English keyboard layout is enabled in the Login Screen by default.
I always have to switch in manually in the lower right corner.
When I proceed the keyboard in Desktop is switched corrently!

How can I tell an english Win8 to start AUTOMATICALLY with german keyboard layout already in the Welcome screen?

When I go to

Control Panel--->Clock, Language and Regio-->Language

then the
- topmost entry is English (Windows display language: Enabled; Keyboard Layout: German)
and
- the second second German (activated: Date, time and number fomatting; Keyboard Layout: German)

As you can I: Although I assigned a german Keyboard layout to the english Win8 entry the WinOS starts with english keyboard layout.

Because users sometimes use characters "z" and "y" (which are switched in the language layouts)
in their password and they mistype it when they do not pay attention to the keyboard indicator.

Answer:How do start english GUI AUTOM with german keyboard layou?

Have you set Windows to use your account's settings (English with German keyboard) in Control Panel > Region > Administrative?
Kari

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I have a problem in Windows 8.1. Despite not being joined to any homegroups, my Windows explorer folders repeatedly revert to the homegroup screen and display a message "No other homegroup PCs are currently available." To return to my working folder/directory, I have to hit the back button. If I copy and paste between two folders, both revert to the homegroup screen as soon as the pasting operation is complete.

I have network discovery off, I've disabled the homegroup services (both listener and provider), and even managed to remove the homegroup icon from my explorer navigation pane (by deleting a registry entry), but to no avail. Still, my folders continually revert to this navigation page.

Any help would be greatly appreciated, this is driving me crazy as I have to copy and paste from folders on a regular basis. It's so annoying to lose those directories over and over and over...

Thanks,
Chris

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I boot system. I sign in.....system shuts down all by itself. When I re-boot it tells me it failed to to "Thermal Event" and tells to be F1 to continues.

What is "Thermal Event"?

Answer:Thermal Event Shutdown

Hello,

It basically means that your system overheated and shut itself down so as not to damage any components.
Reasons for this range from dust on the heatsink or a fan not spinning to heatsink not being seated correctly.

What is the make/specifications of the system and roughly how old is it?

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.Windows 7 Ultimate
.64 bit
.Original System installed windows 7 home premim
.Came pre installed but upgraded to ultimate
.System hardware age? I bought this new 4 months ago yes reinstalled os from factory defaults using recover OEM windows & then upgraded with anytime upgrade to Ultimate

CPU AMD 1000 mhz X 2
Motherboard?
Power Supply?

Toshiba
Model Number C655D-S5200

Answer:Event ID 41 system shutdown

Hi -

No BSOD dumps are present in the zip file.

When does the system shutdown, e.g., gaming, video, etc...?

Check temps - Speccy - FileHippo.com - Download Free Software

Be sure to keep the laptop elevated for airflow.

Have you contacted Toshiba Support?

Regards. . .

jcgriff2

`

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Relevance 49.61%

Hello, I have an x61s running Windows Vista business (32 bit).  I'd like to be able to close the lid while the system is shutting down. That is I initiate a shutdown by selecting "shut down" from the Windows Start menu, and then I close the lid of the notebook, without waiting for the sutdown to complete. Problem is that closing the lid makes the notebook go into sleep mode, even if a shutdown has already been initiated. Does anyone know how I can avoid this, so that the system will continue to shut down even though the lid is closed in the process? That would be most useful, because when I decide to shut down my computer, I want to close the lid immediately.  However, if I close the lid during regular operation (not in a shut down scenario), then I don't want the system to shut down; In this case the system going to sleep following the lid close event is fine. I tried setting a "Lid closed action delay" of 2 minutes (in power manager, global power settings, advanced settings for the "lid closed" event), but this does not seem to work, the system still goes to sleep immediately after I close the lid.Message Edited by astra4 on 12-17-2008 08:22 PM

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Several times over the last few weeks, I noticed that my computer (Dell Optiplex 9020) had rebooted while left on overnight. Then today, without warning, the light blue (not BSOD) WIn 10 Restarting screen appeared while I was doing something noninvasive, like checking email. Then the system rebooted.

The event viewer offered the following clues:

Event ID 109
The kernel power manager has initiated a shutdown transition.
Shutdown Reason: Kernel AP

Event ID 1074
The process C:\WINDOWS\system32\winlogon.exe (MARK-9020) has initiated the restart of computer MARK-9020 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: restart
Comment:
I would be very grateful to hear back from members who have solved this problem.
Thanks!

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My 3 week old HP laptop is booting up and shutting down very slowly.Have tried all the usual cleanups and start up program disable stuff but it's as slow as ever. It's got AMD Turion x2 cpu and 2gb Ram surely it shouldn't be this slow?Anybody any idea? Event log keeps coming up with event log 100 on start up and event log 200 on shutdown stating both these processes are taking too long, but how do i fix it???

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Several times over the last few weeks, I noticed that my computer (Dell Optiplex 9020) had rebooted while left on overnight. Then today, without warning, the light blue (not BSOD) WIn 10 Restarting screen appeared while I was doing something noninvasive, like checking email. Then the system rebooted.

The event viewer offered the following clues:

Event ID 109
The kernel power manager has initiated a shutdown transition.
Shutdown Reason: Kernel AP

Event ID 1074
The process C:\WINDOWS\system32\winlogon.exe (MARK-9020) has initiated the restart of computer MARK-9020 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: restart
Comment:
I would be very grateful to hear back from members who have solved this problem.
Thanks!

More replies
Relevance 49.61%

Several times over the last few weeks, I noticed that my computer (Dell Optiplex 9020) had rebooted while left on overnight. Then today, without warning, the light blue (not BSOD) WIn 10 Restarting screen appeared while I was doing something noninvasive, like checking email. Then the system rebooted.

The event viewer offered the following clues:

Event ID 109
The kernel power manager has initiated a shutdown transition.
Shutdown Reason: Kernel AP

Event ID 1074
The process C:\WINDOWS\system32\winlogon.exe (MARK-9020) has initiated the restart of computer MARK-9020 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: restart
Comment:
I would be very grateful to hear back from members who have solved this problem.
Thanks!

More replies
Relevance 49.61%

plugged in my external hard drive into my computer which has windows 8.1 installed. it noticed a device had been plugged in but would not automatically download its software like windows 7 does. does not show it in my hardware and devices in the control panel and I am unable to use it. how do I get 8.1 to download the software from this device?

Answer:8.1 wont download software from my external hard drive autom

Have you tried downloading the drivers from the manufacturer's website?User Info Page Biography for full specs.

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I uninstalled the stock graphics driver and installed a new beta version from the Intel website on my Yoga 900S. After a few hours or days of operation my Yoga automatically reinstalls the original old version again. How can I stop the Yoga from automatically downgrading drivers?

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I am running Windows XP-Home. All of a sudden when I want to shut down my computer I get a box that comes up and it's for "shutdown event tracker". I never had that before and I would like to just be able to select either shutdown/restart/etc. not having to put in why I am shutting down.

What I read is that this was originally for Windows 2000 but in Windows XP this was shut-off. If that is so - why do I get that pop-up?

In the help area this is what I found:
"On Windows 2000 Server products, you will be prompted to supply information regarding why you are shutting down or restarting the computer. This feature is turned off in Windows XP."

How can I get this turned OFF?
 

Answer:Shutdown Event Tracker Question

How to enable and disable Shutdown Event Tracker
1.To open Registry Editor, click Start, click Run, type regedit, and then click OK.

2.In Registry Editor, navigate to the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Reliability

3.Name:ShutdownReasonUI
Type:REG_DWORD
Value:1=enable;0=disable
 

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This appears to be a general issue with windows 10, I always get the following errors on shutdown:

The VMware Workstation Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

The User Data Access_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

The User Data Storage_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

The Contact Data_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

The Sync Host_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

I suspect the Event ID 7031 Service Control Manager errors occurred initially in windows 8.1 upgrade and was resolved by Microsoft. It looks like the problem is back especially with the new windows 10 services (with the exception of the VMWare Workstation server)

I suspect this error also affects shutdown/reboot times.

Ideas anyone how to resolve this

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Got these on my shutdown last night, I don't think I have got them before. What are they exactly?

The NgcCtnrSvc service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The security account manager (SAM) or local security authority (LSA) server was in the wrong state to perform the security operation.To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
The Microsoft Passport Container service failed to start due to the following error: The service did not start due to a logon failure.

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I plug in a flashdrive, scan it, copy a few files, pull it out (it had 3 files on it, never have viruses. Never.). Windows suddenly decides to shutdown. Waited :30 sec, rebooted, logged in and went to Event Viewer>System and filter for 6008 events. Zero, no listings. Can't find anything in the past 20 minutes that looks like a shutdown.

What gives? How can Event Viewer not show the shutdown? How can I find out what the burp was? I've had no issues lately (since a new card in July), Windows has been flawless. I hate it when Windows does something like this and I can't track it down.
Thanks in advance for any interest,

Surviver

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I have been encountering slow shutdown times on my desktop recently. I looked in the event logs to try and find some clue but they were not that helpful to the less than technically minded

1: EVENT_TCPIP_TCP_CONNECT_LIMIT_REACHED
I had a lot of the above that were listed both as information and warning

2: also W32time came up several time as both info and warning

3: NetBT came up several times - with
"the name MSHOME could not be registered on the interface with IP address xxx, the machine with the ip address yyy did not allow the name to be claimed by this machine.

The only hardware I have installed recently is a Belkin wireless card (whose problems I have posted elsewhere ) This may have something to do with it but I am not sure. Briefly my setup is a wireless laptop (no problems) and a wired desktop (which has been re-configured to run on wireless)

I am running Windows XP pro with SP2 on an AMD system with 2 gigs ram

I have run several virus checks and I run spybot regularly, I have a belkin router to connect through to my blueyonder broadband.

Any advice?
 

Answer:XP very slow shutdown - event logs

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Relevance 49.2%

Hey,

I recently had a random shutdown while using Google Chrome.

All I have is the minidump but no way to read it.

There seems to be no record of the crash in my event viewer.

I checked my ram, PS, HD and Gfx card and they all seem to be in working order.

This is a brand new rig that I built so I am thinking it's software related but I want to make sure.

What should my next step be?

Answer:Single Random Shutdown - No Event

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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My currently up to date windows 10 pro machine has been restarting very very frequently after I've left it for a goodly while, including nearly every night, and in trying to figger out why this is happening, I learned about this option, Display Shutdown Event Tracker. It's supposed to be in the Local Group Policy editor, but I do NOT see an option named that. I'm an admin on my machine, so I'm not sure why I can't see it, unless it's not there any longer? Moved? Who knows? I did locate the .msc for GP, and ran it explicitly as an admin, but nada. Someone had mentioned looking at the user32 events in the regular event viewer, but this is all I see there:

"The process C:\Windows\System32\RuntimeBroker.exe (LAPTOPNAME) has initiated the restart of computer LAPTOPNAME on behalf of user LAPTOPNAME\MyUserName for the following reason: Other (Unplanned) Reason Code: 0x0 Shutdown Type: restart Comment:"

Any thoughts anyone?

TIA
elaine

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Relevance 49.2%

Hello. First of all, I didn't know where to post this so I chose Win7 because it's what I use.

OK so this problem started about a month ago, but now it's becoming more frequent than ever. What happens is, as I'm chilling on my desktop PC, it just shuts down spontaneously, and here's the thing, since I don't have a restart button, I can't restart it, the monitor goes black (no BSOD) and even if I hold the power button too long, it won't shutdown. The only way to shut it down is to remove the power supply cord (which of course could lead to corrupted hardware, data loss, etc).

Now this mostly happens when I play games with high demanding hardware. So for this reason, I'm monitoring the CPU heat and it seems fine. Max temp goes to about 51C. OK I am now gonna post dxdiag info so you can examine all my PC specs, if you need anything else, just say so.

Thank you very much in advance!


Code:
------------------
System Information
------------------
Time of this report: 1/7/2011, 03:11:27
Machine name: TONI7
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: Packard Bell
System Model: ixtreme M5120
BIOS: Default System BIOS
Processor: AMD Phenom(tm) 9650 Quad-Core Processor (4 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 1661MB used, 14719MB ava... Read more

Answer:Event ID 41 Error - Spontaneous Shutdown

Update Realtek HD audio drivers - http://sysnative.com/0x1/DriverRefer...l#RTKVHD64.sys

See if update available for NVIDIA GeForce GT 230 drivers - http://www.nvidia.com/Download/index.aspx?lang=en-us

" " Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller - http://www.marvell.com/support.html

Try these 3 places for additional information -

1. WERCON -
START | type view | "View all Problem Reports" | 2x-click on line item for additional crash info

2. Reliability Monitor -
START | type perfmon /rel

3. Event Viewer -
START | type eventvwr.msc | Custom Views | Administrative Events

Regards. . .

jcgriff2

`

13 more replies
Relevance 49.2%

Hi there,

I have had this PC for about three months and this is something that happens about 3 times a week. I'll come into the room and try to get it out of sleep mode, and then realize it has shut down yet again. When I check the details, here's what I get. I'm not a computer technician but it would be great if someone could take a look at this and see if they can determine the cause.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8006E47060
BCP3: FFFFF80000B9C518
BCP4: FFFFFA8004DF4C10
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040110-43680-01.dmp
C:\Users\Miseta\AppData\Local\Temp\WER-72649-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Answer:BlueScreen event and random shutdown

Hello Welcome to SF,

Please post us the Dump file http://www.sevenforums.com/crash-loc...d-problem.html

Good Luck,
Captain

5 more replies
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Windows 10 64 bit, latest version, is working fine on my Toshiba i7 laptop with 8 Gb ram. But I have problems with shutdowns when I click on restart. It seems to take far too long to shutdown. I am not sure how to find out why but when checking out the event viewer, I found several shutdown errors (some critical and some warnings). So I got the following screen shots (not sure how I got there) which seem to reveal several errors during shutdown. When I click on the web link I get a non working website.

Question:
1. How do I find out what is making shutdowns so slow when I click restart? (I "think" Shutdown seems faster if I just click on shutdown instead of restart)
2. What problem do these screenshots of error indicate and how do I fix them?
Thank you
Edit:
Got to those screens: Control Panel - Administrative Tools - Component services. Event viewer(Local) -Applications and Services Logs - Microsoft -Windows - Diagnostics Performance - Operational.

Here are some recent error screenshots which occur in both shutdown and bootups.
As can be seen this is a problem that goes back to 2016.

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Relevance 49.2%

I moved this post from general discussions where it got completely buried.

I'm sure every one of us is getting these errors in windows 10

This appears to be a general issue with windows 10, I always get the following errors on shutdown:

The VMware Workstation Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

The User Data Access_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

The User Data Storage_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

The Contact Data_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

The Sync Host_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

I suspect the Event ID 7031 Service Control Manager errors occurred initially in windows 8.1 upgrade and was resolved by Microsoft. It looks like the problem is back especially with the new windows 10 services (with the exception of the VMWare Workstation server)

I suspect this error also affects shutdown/reboot times.

Ideas anyone how to resolve this

Answer:Event Log 7031 Errors on Shutdown

getting this also - on laptop and home pc

1 more replies
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I tend to run my computer 24/7, but within the last 3 days, I had my computer shutdown while I was away with an Event ID 109 with the following reason:






The kernel power manager has initiated a shutdown transition.

Shutdown Reason: Battery



Thing is, I am on a desktop computer, not a laptop with a UPS connected. And it is an APC UPS with Powerchute Personal Edition installed. Although this is a Windows 7 to Windows 10 upgrade with Powerchute Personal Already installed. Does anyone know of a reason why Kernel-Power is shutting my computer down for this battery reason?

Answer:Windows 10 Pro Desktop Shutdown with Event ID 109

Hi:

Until someone more expert arrives...

What does the PCPE dashboard tell you?
Are you hearing any beeps from the APC UPS?
How old is the APC UPS?
Are you sure everything is plugged in and working properly, including the data cable from the back of the PC tower to the UPS?

Reason for asking: I had a relatively new APC UPS fail after only a few months several months ago.
It was under warranty and, after calling Schneider Electric, they RMA'd the whole unit (not just the battery), no questions asked. They sent a brand new one in 2 days.
(After many years of using their products, this was a "first". But I was pleased to find that they took care of it with zero fuss. The only chore was having to haul the old unit to the UPS store for the return shipment.)
Just a thought.

MM

7 more replies
Relevance 48.79%

BACKGROUND:

I'm troubleshooting a critical error message I receive in the event log. It's the same as has been previously reported here. Prior to upgrading to Windows 10, my system was running Windows 7 Pro SP1. When running my previous OS (WIN 7) I rarely had errors listed in Event Viewer. Now after upgrading to Windows 10, I get errors/warnings I never used to get under Windows 7. I have performed a clean install of Win 10 and still am receiving error messages.

The error I would like help with today is of the "Critical" level in Event Viewer.

PROBLEM:

After doing a normal shutdown, and then booting my system, I check Event Viewer and always find the following critical error:

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

---------------------- START: Event Viewer XML error text ---------------------
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>3</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2016-01-04T21:03:56.991237200Z" />

... Read more

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Relevance 48.79%

Hello all,
The problem is I had an old Nvidia gforce 5200 agp graphic card and upgraded it to a ATI 9600 xt agp graphic card and probably after a week after the installation when I shutdown my pc I get an end now message .Net Broadcast Event Viewer 1.0.5 end now. The ATI card requires the microsoft framework to run which I already have since I use Visual Studio .Net 2003 with framework v1.1. I decided to download the free 2005 visual basic and C# express with framework 2.0 which I heard is allright to run side by side with famework 1.1 and now after the first week of the new downloads I have two end now message .Net Broadcast Event Viewer upound shutting down. These pop up messages are getting really annoying, and I have googled to try to find a fix but have found nothing beside trying the microsoft UPh clean which did not work. Any help would be much appreciated. Thanks in advance.

Answer:end now message .Net Broadcast Event Viewer on shutdown

anyone?

1 more replies
Relevance 48.79%

BACKGROUND:

I'm troubleshooting a critical error message I receive in the event log. It's the same as has been previously reported here. Prior to upgrading to Windows 10, my system was running Windows 7 Pro SP1. When running my previous OS (WIN 7) I rarely had errors listed in Event Viewer. Now after upgrading to Windows 10, I get errors/warnings I never used to get under Windows 7. I have performed a clean install of Win 10 and still am receiving error messages.

The error I would like help with today is of the "Critical" level in Event Viewer.

PROBLEM:

After doing a normal shutdown, and then booting my system, I check Event Viewer and always find the following critical error:

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

---------------------- START: Event Viewer XML error text ---------------------
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>3</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2016-01-04T21:03:56.991237200Z" />

... Read more

More replies
Relevance 48.79%

Hi, i have just done a fresh install of win 7 and all was normal for 7 days with no errors in the event log but now on every start up i get the above error in the event log and don,t know how to trace it.After hours of googling i came upon a thread where you had helped someone else with the same problem.Thanks in advance for any help you can lend me.  Regards mark

Answer:Event ID 6008 The previous shutdown was unexpected

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy,  taking care to post the link of the snapshot in your next post.
   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
     Now, at the top, click File > Publish Snapshot. You will see the following prompt:
 &#... Read more

2 more replies
Relevance 48.79%

==> NOTE <==

I placed this thread under the "bsod-crashes-debugging" forum because I wasn't sure where it belonged. If the moderator is able to move it to a more appropriate forum, please do so. If it is moved to a different forum, please inform me via email. Thanks in advance for any assistance with this issue.

-----------------

BACKGROUND:

Prior to upgrading to Windows 10, my system was running Windows 7 Home Premium SP1. When running my previous OS (WIN 7) I rarely had errors listed in Event Viewer. Now after upgrading to Windows 10, I get errors/warnings I never used to get under Windows 7.

The error I would like help with today is of the "Critical" level in Event Viewer.

PROBLEM:

After doing a normal shutdown, and then booting my system, I check Event Viewer and always find the following critical error:

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

---------------------- START: Event Viewer XML error text ---------------------

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0&... Read more

Answer:Critical error Event ID 41 after every shutdown and bootup.

RESOLVED:

Since placing this thread, I was addressing other errors I found in the event logs. One of those had to do with "Metadata staging failed".

Researching about this error let me to the URL:

http://www.eightforums.com/bsod-cras...-failed-3.html

where poster Saammy gave the following possible solution:

I have the solution for the problem.
Searches on regedit for the following entry: DeviceMetadataServiceURL
There you change the URL in the following: http://dmd.metaservices.microsoft.com/dms/metadata.svc
after you have closed the editor is saved the change.
Now the problem is solved and it will also re-loaded device information.

As instructed, I used regedit and searched for "DeviceMetadataServiceURL", and it's value was set to:

http://go.microsoft.com/fwlink/?Link...69&clcid=0x409

I changed the value to "http://dmd.metaservices.microsoft.com/dms/metadata.svc" and then rebooted.

The end result was that this did indeed fix the "Metadata staging failed" errors, and interestingly enough the Event ID 41 is no longer showing up in the event logs after shutdown/reboot. I did 5 shutdown/reboot sequences... 1 per hour, and neither problem has occurred since making the above change.

5 more replies
Relevance 48.79%

Getting shutdowns approx. every other day. Every time gets BlueScreen event.
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

I am attaching the .exe zip file obtained by the DM log collector. Thanks much for your help

Got another unexpected shutdown with the event: bluescreen. Any help would be greatly appreciated.

Answer:Computer shutdown with problem event BlueScreen

Quote:
fffff880`02b62978 fffff880`047a9a9aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
bdfwfpf+0xca9a


Uninstall BitDefender. At least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Report us for any further BSOD.

6 more replies
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My computer continuously shutdowns every hour or so without any warning. When the computer loads back up a message pops up telling me that I have had an unexpected shutdown. If I click on more information it shows me what the error was (I have the error message copied if you wish to see it) but it makes no sense to me.

I have looked around for a solution but my error message is different to everyone elses.

If anyone could help me with this problem it would be much appreciated, thank you in advance.

Specs:

OS: Windows 7 Ultimate 64-bit
Processor: Intel Core 2 Duo
RAM: 2GB
Graphics card: ATI Radeon X1600 Series
Previous OS: Windows XP Media Center Edition

Lee.

Answer:Unexpected Shutdown - Problem Event Name: BlueScreen

@ttran

Sorry, I will do that now.

Thank you

@Marvel Varghese

I am certain it's not the beta, I bought Windows 7 Ultimate.

9 more replies
Relevance 48.79%

I am running Windows 2000 workstation and need to get an audit report generated that documents when the computer shuts down. It will tell me when it is started (Event Viewer: Security) but not when it shuts down. Windows XP Professional will report both.

Q: How do I get W2K to record and report when it shuts down? Is it a registry setting? A local policy setting?

TIA.

--Bruce

Answer:W2K WS Event Viewer Shutdown audit question

Maybe this will help:

http://www.sans.org/resources/auto_a...#Audit%20Setup

3 more replies
Relevance 48.79%

OK so for the last week or so my pc has been cshutting off at random times and then on reboot indicating that there had been a thermal event. The fan on the CPU is working and the computer often shutdown immediately following start up (before there would be any chance for it to get too hot) I have run Advanced Systemcare free SInc I got it along with AVG Free. When I started noticing problems I also downloaded Ad-Aware and MalWareBytes. All systems run clean, but performance still sucks. Today I get the Thermal event Shutdown message again and when I look at thr event log it shows that my memeory was reduced on Oct 14th. I decide to try to go back to a restore point, and coincedientally the last restore point is Oct 14th. I run system restore, and the restore application comes back and tells me that it can't restore the computer to that day.

There is too much coincidence to make me think that nothing is happening, but I'm not PC savvy enough to figure out on my own. PLease help. Hi Jack this logs below
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:18:42 AM, on 11/6/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS�... Read more

Answer:Thermal Event Shutdown? HiJack this Logs

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/426567 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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So I've been in the process of putting together a HTPC. It's a little Habey 800B case with a ASRock E350-M1 motherboard running W7 64 bit. I havent had any issues with it while installing Windows or any of the misc programs (Office, MSE, XBMC, etc). But I recently turned it on in the morning and was going to let it run all day so that I could remote to it from work and work on it when I had a few free minutes. But when I got to work and finally got some time, it showed as being offline??? I figured that it had gone to sleep. So the next day I connected a monitor/keyboard/mouse to it, booted it and it showed that Windows had shut down unexpectedly. I selected the "Load Windows normally" option and then set the power options to "never" sleep. I attempted the same thing the next day, and again it was off when I tried to connect to it???

It took me a few days to get back to looking at it. After booting and messing around with it for a bit it seemed a bit sluggish and froze once, requiring a manual reboot. I checked the Event Logs and took as many screen shots as I could. I posted the screen shots below hoping that someone can give me some info from the Event log info.

Someone here at work suggested I search for the .dmp files to see if they would give any further info. Thanks in advance for any assistance.





This is the full text from the above User Profile Service error.


Also the last couple of times I manually rebooted, I got t... Read more

Answer:Event viewer info after a HTPC shutdown

Looks like a disk error to me. You had an error in your event log regarding a disk error, and you had a few boots that were disk related, too.
 

7 more replies
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Problem 1
I'm not sure if this is a hardware or software problem, but I have a newly built computer and experienced some strange shutdown problems. When I shut down the computer it hangs for a couple of seconds before shutting down. It sounds like the secondary HDD start up, shuts down, starts up and shuts down again before the computer shuts down itself. This always gives me a critical warning in event viewer saying that the PC wasn't shut down properly.

Sometimes it won't shut down at all, and I have to use the power button on the case. The LED code on the motherboard always shows "D4" when computer won't shut down, which means "PCI allocation error - out of resources". HDD also makes power down/up noises. This problem I have had all since I built the computer, but after I did a clean install of Windows with diskpart, it happened that the PC would randomly shut down or enter hibernation mode with LED code "D3", which means "some of the architectural protocols are not available".

However, if I turn off "fast startup" I experience none of these problems. It happens that the PC won't shut down, just much, much more rarely. When that happens LED code shows "D5" which means "no space for legacy option ROM initialization."
What I find strange is that these codes describe problems that doesn't seem to have anything in common, but the LED codes are only from D3 to D5, which are right after eac... Read more

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System : Dimension 3000 Hello, i'm having a problem with my Mother's computer. It is shutting down (completely powering off) and will not come back on for several hours, sometimes days. When it does power back on, before booting into windows, i get an error message that reads: Alert! Previous shutdown due to thermal event. I do not know what the problem is, both the case fan and power supply fan work properly and i have removed all of the dust from inside the case, including from the cpu heatsink. The case is not missing any expansion slot covers either. When i check the logs in the bios nothing is showing up at all. The computer is out of warranty and i'm stuck on what to do? thanks.

Answer:Alert! Previous shutdown due to thermal event

jholty
Have you checked, that the front panel air intake is clean?
Open the case and check that both the processor and chipset heatsinks are still firmly attached to the motherboard.
Bev.

14 more replies
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Server 2003 has a Shutdown Event Tracker that requires that you "best describe why you want to shutdown the computer". It is on by default, but can be turned off using Group Policy.

Wonderful!

Somewhere along the way, one (and only one) of my XP machines (SP2 + all updates) acquired that same "feature". The Group Policy trick mentioned above has no relevance in XP, so I can't stop this event tracker that way.

Among other things, it makes a remote shutdown impossible (unless I use an RPC terminal). Besides, it's a pain to have to type in a reason (usually "Windows F%#*ed up again") when all I want to do is to shutdown or reboot.

If it runs as a service, I can't find it in either "Services and Applications" or in "Sysinternals Process Explorer"

And another thing!!! I can't find the logged events in the Event Viewer for Application, Security, or System.

If I could find it, I'd drive a stake through its heart. How do I kill the beast?

To prove that I've taken my meds today, here's a screen dump:

Askme nicely and I might explain how I got a screen dump of an XP computer part way into shutdown.

Thanks in advance.
 

Answer:Shutdown Event Tracking (XP, Not Server 2003)

Heres a couple of articles:

http://support.microsoft.com/kb/555541/en-us
http://www.tweakxp.com/article37489.aspx
http://searchwinit.techtarget.com/tip/0,289483,sid1_gci943320,00.html?Offer=w2k2
 

3 more replies
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Hi

Please can you help me a friends computer keeps having the BSOD mentioned above i have attached the required log if you could help

Cheers
Andy

More replies
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Hi, i have just done a fresh install of win 7 and all was normal for 7 days with no errors in the event log but now on every start up i get the above error in the event log and don,t know how to trace it.After hours of googling i came upon a thread where you had helped someone else with the same problem.Thanks in advance for any help you can lend me.  Regards mark

Answer:Event ID 6008 The previous shutdown was unexpected

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy,  taking care to post the link of the snapshot in your next post.
   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
     Now, at the top, click File > Publish Snapshot. You will see the following prompt:
 &n... Read more

4 more replies
Relevance 48.79%

==> NOTE <==

I placed this thread under the "bsod-crashes-debugging" forum because I wasn't sure where it belonged. If the moderator is able to move it to a more appropriate forum, please do so. If it is moved to a different forum, please inform me via email. Thanks in advance for any assistance with this issue.

-----------------

BACKGROUND:

Prior to upgrading to Windows 10, my system was running Windows 7 Home Premium SP1. When running my previous OS (WIN 7) I rarely had errors listed in Event Viewer. Now after upgrading to Windows 10, I get errors/warnings I never used to get under Windows 7.

The error I would like help with today is of the "Critical" level in Event Viewer.

PROBLEM:

After doing a normal shutdown, and then booting my system, I check Event Viewer and always find the following critical error:

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

---------------------- START: Event Viewer XML error text ---------------------

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0&... Read more

Answer:Critical error Event ID 41 after every shutdown and bootup.

RESOLVED:

Since placing this thread, I was addressing other errors I found in the event logs. One of those had to do with "Metadata staging failed".

Researching about this error let me to the URL:

http://www.eightforums.com/bsod-cras...-failed-3.html

where poster Saammy gave the following possible solution:

I have the solution for the problem.
Searches on regedit for the following entry: DeviceMetadataServiceURL
There you change the URL in the following: http://dmd.metaservices.microsoft.com/dms/metadata.svc
after you have closed the editor is saved the change.
Now the problem is solved and it will also re-loaded device information.

As instructed, I used regedit and searched for "DeviceMetadataServiceURL", and it's value was set to:

http://go.microsoft.com/fwlink/?Link...69&clcid=0x409

I changed the value to "http://dmd.metaservices.microsoft.com/dms/metadata.svc" and then rebooted.

The end result was that this did indeed fix the "Metadata staging failed" errors, and interestingly enough the Event ID 41 is no longer showing up in the event logs after shutdown/reboot. I did 5 shutdown/reboot sequences... 1 per hour, and neither problem has occurred since making the above change.

3 more replies
Relevance 47.97%

Hi,

my son has a Toshiba Satellite P750-R10 and problems with spontaneous shutdowns.
Looking at the system log there is a "Kernel Power Event 41" for every occurrence.

It has happened several times today so now it is a major issue but it has occurred for the last 6 month (21 entries in total) but spread out over time.

Any ideas on what is wrong or how to troubleshoot this?

This is the details from the log:

+ System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002

- TimeCreated
[ SystemTime] 2013-01-01T14:18:59.960009600Z
EventRecordID 114234
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Allansdator
- Security
[ UserID] S-1-5-18

+ EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

/BR Peter

Answer:Satellite P750-R10 - Immediate shutdown - Kernel Power Event 41

Hi

I don?t have experience with this but plase check Microsoft document http://support.microsoft.com/kb/2028504

My personal opinion is that you should back-up all important data and reinstall OS. It is definitely most radical method but also most effective to fix such problems. after doing this you will have clean preinstalled OS and everything will be OK again.

1 more replies
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Hello, my dell precision t3500 started showing symptoms of bad Heatsink since december 2015.  It has been restarting several times and showing "Previous shutdown due to thermal event.".  In the first few weeks it used to shutdown like twice a week. Currently i get a lot of shutdowns. I can't use my computer for 3 hours, it shuts down at least once every single hour. 
What i've done so far....(My solutions)
I rubbed off the heat sink compound between the processor and heatsink and applied new heatsink compound. This didn't help.  The computer was still shutting down due to thermal events.
I read on a forum where someone was having a shutdown problem just like me and a dell expert advised him to upgrade to the latest bios. I was running the latest bios at the instant when my computer started shutting down due to cpu excessive temperature. I tried downgrading the bios from A17 to A14, now the computer would stay for 3-5 hours without shutting down. Downgrading didn't help either.  I know that the old bios had a greater temperature threshold and that's the reason for the computer staying longer before detecting a excessive cpu temperature than in the A17 bios version. Ok, so processor upgrade/downgrade didn't help either.
i wen't out to a computer store and bought a new Heatsink for my dell precision t3500, i removed the old HeatSink and replaced it with the new one. The computer booted just fine, stayed up for 3 hour... Read more

Answer:Dell Precision T3500 Shutdown due to thermal event

What's the actual full error when the thermal event occurs?  Usually there are multiple temp sensors on a machine - does error say which one is causing thermal event?
I'd see what all temps actually are and monitor them.  What does HWMonitor or HWiNFO (Sensors window) say temps are when system is idle and under load? 
What CPU are you using?  Thermal shutdown threshold within a CPU is often around 100C, which usually is pretty hard to hit for a desktop (as opposed to a laptop). 
What heatsink compound are you using?  Is it making good contact but thinly applied?  You can check this by removing the heatsink - compound should be pressed out and thin enough to "see through it' evenly across surface.  A thick application has poor thermal properties because thermal compounds are much poorer conductors of heat (~8 W/mK) than copper (~400 W/mK) or aluminum (~200 W/mK).
I'd also check for dust/blockage on case air intakes and fans (including the PSU fan) - this can cause poor heat removal from the case and resulting heat buildup.

3 more replies
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Anybody out there can tell me what this is supposed to mean ?

Noticed that after Windows is fully running, the monitor switches off and after a few seconds on again.

Below entry is about 25 minutes after booting the pc and Windows running idle.

=
Logged: 12-11-2015 13:00:30
The process Explorer.EXE has initiated the shutdown of computer DESKTOP-ZZZZZZZ on behalf of user DESKTOP-ZZZZZZZ\username for the following reason: Other (Planned)
Reason Code: 0x80000000
Shut-down Type: shutdown
Source: User32
Event ID: 1074
Level: Information

followed by 4 entries
Logged: 12-11-2015 13:00:31
The Sync Host_Session2 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
Source: Service Control Manager
Event ID: 7031
Level: Error

==

Thanks
=

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Hi, everyone! I recently upgraded from Vista to 7 Home Premium 64-bit on a month-old machine. The computer has been running 7 for several weeks, and this error just showed up within the last couple of days.

When I go to shutdown or restart, I get a screen that says Waiting for background processes to close. The screen is only up for maybe a second, with no list of what process needs to close. Then Windows shuts down normally.

I went through msconfig and determined that the RAID event monitor is the program causing the hangup. What does this mean? Has anyone else encountered problems with this? Is there any way to fix it other than just disabling the program in msconfig?

Any help would be greatly appreciated! I am very noobish and really don't know what to do here.

Answer:RAID event monitor causing problems at shutdown

Fill in your hardware specs with HWInfo32 and update your drivers with the guide in my sig. You need that app if you have RAIDED hard drives.

2 more replies
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I'm getting a trio of critical error messages in event viewer after each shutdown:

- "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

- "Windows failed fast startup with error status 0xC00000D4."

- "The previous system shutdown was unexpected."

The PC starts up fine and seems to shut down very fast - within 10-12 seconds, and there seems to be no issues with startup or shutdown. But when I stumbled onto these critical messages in event viewer I got concerned. What could be triggering this? How do I troubleshoot this? They are logged in event viewer after each shutdown/reboot.

Answer:Critical error messages in event viewer after each shutdown

Try turning Fast Start Up off in the Power Options Menu. Finding the option is a bit obscure. There are some known issues with this. It is on by default in Windows 10 and will trigger shut down errors.

3 more replies
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Now, this is a thread I am starting just in case anyone else has run into this issue but, it looks like I have found the solution: https://www.tenforums.com/bsod-cras...-event-id-41-after-every-shutdown-bootup.html

Ok, I have had this Windows 10 install from September 2015 until now and I am not going to redo it from scratch. The error 41 would only occur when I was using Hybrid shutdown mode but never without it. Also, it was a highly random issue, sometimes, it would occur and sometimes, it would not occur for the longest time.

I have gone from a Gigabyte Z170 and i7 6700k to an FX 8300 with Asus 970 Pro Aura on this build. I now have 2 x 1TB SSD but, I was also using a 180GB Intel SSD and a Adata 480GB SSD at one point, I just cloned the Windows 10 install over each time. I tried different sata cables, different sata drivers, tried using minimal hardware and even a different keyboard.

I am now on a 2 x Sapphire Fury setup, was on a EVGA 980 Ti, used a R9 380 and even had a R9 290x before the 980 Ti. I did the proper driver cleaning without issue and tried different video drivers as well. Recently, the problem appeared to more often and a lot less random.

After applying that solution above, it appears to have been resolved. However, I will keep this thread updated just in case.

Note: To those who want to just bash windows, DON'T! THis is meant to help people who may be running into this problem like I was for the longest time. It was only in the install of Window... Read more

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I just rebuilt with a new motherboard, new Intel 6600K, and new RAM. It's assembled on a table top rather than in the case. All other parts are from an earlier build but believed to be in good shape.

I went to sleep about 14 hours ago with my PC still running. I was doing a backup job that would take a few hours, so I just slept.

6 hours later I woke up and notice that the CPU fan is not spinning. Panic. I didn't know if the motherboard had failed, the fan had failed, or even if the PC was running. Nothing displayed on the monitor.

I shut down and rebooted successfully, getting the "Windows did not shut down properly error".

Looking at logs, I see that the backup job completed at 1236 pm and that the Windows shut down at 1237, one minute later. Coincidence? Maybe.

Windows Reliability History gives no info beyond mentioning the unexpected shutdown.

Event Viewer may have more info, but I'm not familiar enough with it to find anything useful.

Do you have any specific help on Event Viewer?

Also interested in any ideas you may have on the cause.

The local power company says there were no failures today in my area.

The PC appears to be working OK for the last 8 hours since I restarted.

The backup job did in fact complete successfully. All files were copied as expected.

I re-ran the backup job to see if the PC would shut down when it finished a second time. It did not.

The new hardware has less than 100 hours of time on it and I need ... Read more

Answer:Event Viewer help? Need to diagnose unexpected shutdown on new build

I would run a memtest with the new RAM.
RAM - Test with Memtest86+

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Hi,
 
My desktop had been failing to wake from sleep (needing a restart everytime) since I installed the Windows 10 Anniversary update. Last night, I updated the chipset, intel graphics, and nvidia graphics drivers to their latest versions. Since last night, I have had three unexplained shutdowns after putting my pc to sleep. In event viewer, I am getting the 6008 error. 
 
My specs are
 
http://speccy.piriform.com/results/PepJcmtf23xATPNdl6YHn3L
 
Thanks for your help, and let me know what other information I might need to provide. 
 
 
Ciaran

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I have just upgraded my PC as follows: New clean HDD & installed Windows 7 Home Premium 64bit (was Vista)
Memory increased from 4 to 16Gb.
Initially, all seemed well. (A couple of days) After many Windows updates, I had the start of many unexplained shutdowns & re-starts. On a few occasions, Windows Explorer has quit & restarted, but the PC has stayed on. Most times the PC was being used lightly or idle.
I have run memtest, disk checks etc, but no problems identified. Kernel power event 41 is noted in log.
Any help would be much appreciated!

Answer:BSOD & Unplanned shutdown. (Kernel power event 41)

Hi, I would really appreciate a reply to my previous post if anyone has any advice to offer. I have still not solved the problem & don't know what else to try, having contacted most suppliers of the components in my PC! Can anyone advise how to test the power supply?
I have re-fitted the original HDD with Vista 32bit installed, but retaining the new 16Gb memory, and have had no problems in 3 days.
Thanks for any advice

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I have had three of these shutdowns randomly occur over the last 2 days. I have no warning on when they will occur.

The computer is only 5 weeks old, so i wouldn't except an overheat issue personally. I can think of no new software i have installed since this has started. So far, it has always happened while playing a game (Diablo 3) but that is likely just coincidental, as that is what i do most on this computer

Any ideas on what to do/check?

Any more info you need that what i provided?

MSI GT70 0ND computer
GTX 675MX vid
16GB DDR3
i7 3630QM
THANKS!!

Answer:Kernel Power Event 41 Task 63 - Random shutdown

Event ID 41 errors are primarily caused by:
- shutting down the system by holding the power button down
- overheating
- power supply issues

Install temp monitoring software (I suggest HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools )
Open up the case and point a house fan into it (on high) - see if the lessens the frequency of the Event ID 41 events
If neither of these help, then see about getting an 80+ rated PSU from a store that you can return it (if it's not needed).

Just in case, here's my usual canned speeches:

For starters:





At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).



Please provide this information so we can provide a complete analysis (even though you're not reporting BSOD's): https://www.eightforums.com/bsod-cra...tructions.html

Good luck!

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This has been happening periodically for several weeks It doesn't happen every day so I have been just restarting and continuing on. It seems to happen when the desktop is not even being used. (i.e. middle of the night). Power settings are to never sleep. I've been running core temp because somewhere I saw that it might be related to a thermal event, but that doesn't seem to be the case here. I am not seeing much in the event log other than the event 6008, unexpected shutdown (with no other details). I am not getting bSOD minidumps either in the c:\windows\minidumps folder even though I do have this setup in system security. I've attached the dump files so hope that one of you can help me take a look to see if you can help me to figure it out. The last 6008 was earlier today around 2 AM PDT. Right now I am running chkdsk to see if that turns up anything. Any help appreciated. Thanks.

Edit: see updated dump file in post #3

Answer:Event 6008 unexpected shutdown Win7 Ultimate 64bit

There are numerous files missing from your upload, please run the tool again and wait for the files to be gathered then upload

3 more replies
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Hi I bought my laptop about 3 months ago
i got BSOD relating event 41 task 63 kernel power many times and got twice BSOD today
it really made me frustrated
please help

Answer:BSOD Event 41 Task 63 Kernel-Power Random shutdown

This is a detail about my laptop's random start today

System


-
Provider

[ Name]
Microsoft-Windows-Kernel-Power

[ Guid]
{331C3B3A-2005-44C2-AC5E-77220C37D6B4}





EventID
41





Version
3





Level
1





Task
63





Opcode
0





Keywords
0x8000000000000002




-
TimeCreated

[ SystemTime]
2014-10-02T06:50:05.007895800Z





EventRecordID
14317





Correlation




-
Execution

[ ProcessID]
4

[ ThreadID]
8





Channel
System





Computer
Francis_Xiao-PC




-
Security

[ UserID]
S-1-5-18

-
EventData


BugcheckCode
209


BugcheckParameter1
0x40000000410


BugcheckParameter2
0x2


BugcheckParameter3
0x0


BugcheckParameter4
0xfffff88006170aa9


SleepInProgress
4


PowerButtonTimestamp
0


BootAppStatus
0

4 more replies
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Hey folks!

I've had this issue since building a new x99 system. I did a fresh install of Windows 10 and after every single shut down I've received the following Critical error:

Kernel-Power Event ID 41 Task Category (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:
-
System


-
Provider

[ Name]
Microsoft-Windows-Kernel-Power

[ Guid]
{331C3B3A-2005-44C2-AC5E-77220C37D6B4}



EventID
41



Version
4



Level
1



Task
63



Opcode
0



Keywords
0x8000400000000002


-
TimeCreated

[ SystemTime]
2016-09-02T15:55:45.533812900Z



EventRecordID
2994



Correlation


-
Execution

[ ProcessID]
4

[ ThreadID]
8



Channel
System



Computer
DannysX99


-
Security

[ UserID]
S-1-5-18

-
EventData


BugcheckCode
0


BugcheckParameter1
0x0


BugcheckParameter2
0x0


BugcheckParameter3
0x0


BugcheckParameter4
0x0


SleepInProgress
6


PowerButtonTimestamp
0


BootAppStatus
3221225684


Checkpoint
0


ConnectedStandbyInProgress
false


SystemSleepTransitionsToOn
1


CsEntryScenarioInstanceId
0



Things I've tried:

Changed power profile to no sleep, no hard disk sleep etc... Everything on. All drivers up to date. I even made some registry edits found in this post on tenforums.

Let me be clear: I've had no actual loss of power or unexpected reboots.... Read more

Answer:Kernel-Power Event 41 Task 63 during Every Shutdown! Fresh Install W10

Also getting these random crashes as well. Seem to be a daily occurrence.

4 more replies
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So, I'm having a really weird issue.

I have a pc with a win10 Pro.
It was upgraded from Windows 8. Still in windows 8 the shutdown and the restart took like 10 minutes each time.
Upgraded to 10 expecting this not to happen.. It still does..

After alot of search, I started disabling Windows services a few blocks at a time, and after that 1 at a time.

My conclusion is that when the event viewer service is online, the computer takes forever to shutdown or reboot..
If I disable the service, the computers shutdown and restart are done in a matter of seconds..
I've tested this.

Sooo.. I'm lost here.. Tried sfc /scannow to see if that would fix something, but nothing was detected..

Answer:Event Viewer Service causing Shutdown/Restart slowdown.

You can force it to shutdown. 1000 = 1 second.

Code:
reg add "HKCU\Control Panel\Desktop" /v "AutoEndTasks" /t REG_SZ /d "1" /f
reg add "HKCU\Control Panel\Desktop" /v "HungAppTimeout" /t REG_SZ /d "5000" /f
reg add "HKCU\Control Panel\Desktop" /v "WaitToKillAppTimeout" /t REG_SZ /d "5000" /f
reg add "HKLM\System\CurrentControlSet\Control" /v "WaitToKillServiceTimeout" /t REG_SZ /d "5000" /f

1 more replies
Relevance 47.56%

Hey folks!

I've had this issue since building a new x99 system. I did a fresh install of Windows 10 and after every single shut down I've received the following Critical error:

Kernel-Power Event ID 41 Task Category (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:
-
System


-
Provider

[ Name]
Microsoft-Windows-Kernel-Power

[ Guid]
{331C3B3A-2005-44C2-AC5E-77220C37D6B4}



EventID
41



Version
4



Level
1



Task
63



Opcode
0



Keywords
0x8000400000000002


-
TimeCreated

[ SystemTime]
2016-09-02T15:55:45.533812900Z



EventRecordID
2994



Correlation


-
Execution

[ ProcessID]
4

[ ThreadID]
8



Channel
System



Computer
DannysX99


-
Security

[ UserID]
S-1-5-18

-
EventData


BugcheckCode
0


BugcheckParameter1
0x0


BugcheckParameter2
0x0


BugcheckParameter3
0x0


BugcheckParameter4
0x0


SleepInProgress
6


PowerButtonTimestamp
0


BootAppStatus
3221225684


Checkpoint
0


ConnectedStandbyInProgress
false


SystemSleepTransitionsToOn
1


CsEntryScenarioInstanceId
0



Things I've tried:

Changed power profile to no sleep, no hard disk sleep etc... Everything on. All drivers up to date. I even made some registry edits found in this post on tenforums.

Let me be clear: I've had no actual loss of power or unexpected reboots.... Read more

More replies
Relevance 47.56%

I have been having an issue with my system just simply shutting down without any warning almost as if a power outage occurred. No blue screen no notifications nothing. It has happened 4 times now while playing a game in particular. When the power goes out I cant turn the computer back on for about 2 minutes or so. I initially thought it was a cpu heating issue since i had a stock cooler, I changed it for an evo 212, but the same issue applies. Could it possibly be the PSU, even though it powers the computer 99% of the time and fan seems to be working fine? I went back into the windows event viewer and I have a link of the past week of errors that have been occuring, I just dont know what they mean. any help?https://onedrive.live.com/redir?resid=42B9E1D1DBB4DB7C%...
specs are as follows: amd 8350 4.0ghz, gigabyte 990fx mobo, gtx 760 nvidia gpu, 650W PSU silverstone ac input 115-240Vac 60-50Hz, 8 gb ddr 3 ram.
temperatures doesnt reach more than 58 degrees under full load usually around 50 range.

this is the most recent incident.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 8/28/2014 1:52:31 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: NickKanarev-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events... Read more

Answer:critical administrative event 41 random shutdown while gaming No BSOD

Please don't Double Post, People will still your old post within the BSOD Thread.

1 more replies
Relevance 47.15%

I have vista 32bit and event viewer is showing the problems as follows:
1.The following boot-start or system-start driver(s) failed to load:
ATITool
sfdrv01
sfhlp02
sfsync02
sfvfs02

2. The Internet Connection Sharing (ICS) service depends on the Base Filtering Engine service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

3. The IPsec Policy Agent service depends on the Base Filtering Engine service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

4. The LogMeIn Kernel Information Provider service failed to start due to the following error:
The system cannot find the path specified.

5. The IKE and AuthIP IPsec Keying Modules service depends on the Base Filtering Engine service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

6. Terminal Service start failed. The relevant status code was The configuration data for this product is corrupt. Contact your support personnel.

7. Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.

8. The server service was unable to recreate the share york because the directory C... Read more

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Relevance 47.15%

i have noticed that my computer has been taking longer to start up and shut down lately. i have used all my resources to see and control what i am running on startup, from msconfig to spybot's startup manager, there's not a lot running there so i went to check the event viewer and it's full of errors, critical events and warnings.

I tried using MS's websites for help but they are a nightmare to use, posted this same entry in their forums but no answer yet. I'll appreciate if you can help me understand what's going on with my computer. Thanks in advance

the last critical event reads as follows (the OS is in spanish so i'll translate to what i think it should be):

Windows has started up:

Boot duration : 135986ms
IsDegradation : true
Incident Time (UTC) : 27/04/2008 05:35:27 p.m.

Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Diagnostics-Performance
Date: 27/04/2008 12:38:01 p.m.
Event ID: 100
Task Category: Boot Performance Monitoring
Level: Critical
Keywords: Event Log
User: LOCAL SERVICE
Computer: (name deleted by me)


EventData

BootTsVersion 2
BootStartTime 2008-04-27T17:35:27.656Z
BootEndTime 2008-04-27T17:37:54.087Z
SystemBootInstance 512
UserBootInstance 493
BootTime 135986
MainPathBootTime 53423
BootKernelInitTime 15
BootDriverInitTime 3316
BootDevicesInitTime 5470
BootPrefetchInitTime 90685
BootPrefetchBytes 446992384
BootAutoChkTime 0
BootSm... Read more

Answer:Event viewer reports errors and critical events on boot and shutdown

the system specs in case t hey are useful at all:

DELL vostro 400
Intel core 2 Duo E6750 @ 2.66 ghz
2GB RAM

i tried to edit the previous post and there was a time limit, sorry for bumping this

1 more replies
Relevance 46.74%

My pc is Dell Optiplex gx270
That's the message from appearing BIOS when I start the computer ...
Alert! Previous shutdown due to thermal event.....
I then have a choice between F1 and F2
F1: Press F1 to continue -> windows going to start and then the machine will turn off automatically.
F2: Press F2 tp run the set up utility-- > It goes to BIOS

Can someone help me Please!

Thank you
 

Answer:Dell Optiplex gx270 Problem: Alert! Previous shutdown due to thermal event.....

Try clearing the event log. Instructions from a Dell support forum:

Start the system.
Press 'F2' to enter System Setup.
Under the Maintenance heading, highlight 'System Event Log' and press the 'Enter' key.
Highlight 'Clear System Event Log' and press the 'Enter' key.
Press the 'Esc' key twice to restart.
 

3 more replies
Relevance 46.74%

This is for a Thinkpad Edge E530C with windows 7 professional, join to a domain. Kaspersky endpoint AV, no modification done to device. User brought it to me a few weeks back describing the issue as the screen goes all wonky, computer then shutdown. I that point I had not seen the screen. Did full update, (windows and lenovo), lenovo system scan (All good and Green). Problem did not occure for a couple weeks.Today user call me, this time i got to see the screen. I was going to take a picture, but the laptop shutdown before i could.  Google search image show very similar to what i was looking at: Screen picture Looked through the event log, found at the exact same time just before kernel power event get logged i find this:device ide iastor0 event id 9Same problem description as here: technet problem descriptionBut his problem is for a server with raid, all other issue related to that event that I could find talks about raid, I have an edge e530c........ Thank you all for your help. 

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Relevance 46.74%

My pc is Dell Optiplex gx270
That's the message from appearing BIOS when I start the computer ...
Alert! Previous shutdown due to thermal event.....
I then have a choice between F1 and F2
F1: Press F1 to continue -> windows going to start and then the machine will turn off automatically.
F2: Press F2 tp run the set up utility-- > It goes to BIOS



Can someone help me before I call Dell because it is the client machine!

Thank you

Answer:Dell Optiplex gx270 Problem: Alert! Previous shutdown due to thermal event.....

Check for excessive dust and proper fan operation. Sounds like it is overheating and shutting down.

6 more replies
Relevance 45.51%

Alright, started getting the 1001 BugCheck crash with Event 41 Kernel-Power BSOD a few times not long ago, widely spaced out incidents (it will lock up, make a very weird repetitive noise through my stereo speakers and will also get black and white bars across the screen before the blue screen turns up and asks for restart option choice). And Event 4 k57nd60a has been ongoing for as long as I can remember.

Any ideas?
Event 1001, BugCheck
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8800646843a, 0xfffff880028c5a10, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041312-18205-01.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-04-13T14:05:58.000000000Z" />
<EventRecordID>39029</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>M... Read more

Answer:Event 1001 BugCheck Event 41 Kernel-Power Event 4 k57nd60a

Memory exception but we need to examine the DMP files to find out why.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP
We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:





Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:





Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb ... Read more

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Hi, My Problem: I have a Lenovo Thinkpad Edge 15, which shuts down under greater stress. Initially, it was only in more demanding games like Portal 2, then it has spread to other games that I previously could easily play 2 hours, (eg Fallout, Skyrim). Meanwhile, it also shuts down on Facebookapps or HD-Movies. Process: While im playing or working on my Computer, all my Monitors (i have 2 of them) turn black and the computer is off. then the computer starts again and reports, that windows was not shut down properly. A failure report doesnt exist. All same Apllications are shutting down in the same way again and again.  What i have already done: I Cant imagine that the temperature is the problem. The laptop gets warm, but i can easaly touch it.All drivers are up to date and a hardware scan has revealed nothing. It would be gread if someone could explain the problem and give me a proper solution. Sincerely yoursFrost753 

Answer:Thinkpad Edge 15 Shutdown

   Hi, I can probably give you some hints on how to solve this (I'm on a W510) a) use a cooling-pad (you've probably expected that)b) for GAMES (actually Skyrim was the reason why I stumbled upon your post) use SW to 'underclock' your GPU.  In my case - Skyrim - underclocking the GPU solved ALL problems (and it IS a heating-problem). I use 'EVGA Precision X' (google it) to underclock. Funny thing is: I can play at higher res without lags, without crash. Reading your post I truly believe that you HAVE a heating problem.  My laptop never crashed, but Skyrim brought it down - like every 15 Minutes. I must say that the gpu/cpu/hd temperatures CAN be higher (eg. when re-encoding video ,...) without a crash  - but for some reason, that game brought my laptop down - even at lower temperatures.hope this helpsbest regards  

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I have just completed a complete erase and re-intall of Windows 7 64 on a Thinkpad Edge E520. I have updated all of the drivers to the latest version offered on the lenovo site. However, when I go through the normal shutdown procedure the laptop shuts down and then comes right back on. This is not the only E520 that I am having this issue with and this is the reason for the complete re-install of the OS. From what I have seen through some quick research this seems to be a pretty common issue with Thinkpads so I hope there is an easy fix for it. I should aslo add that I have it set to shutdown when I close the lid but it will shutdown and start back up even when I do that. The only I have been able to get to shutdown and stay that way is to hold in the power button and force it to shutdown.  Any guidance would be greatly appreciated.
 
 
Moderator comment: Please refrain from bumping your thread(s) / post(s) more frequently than 3 days. Doing so, unfairly, pushes other members' threads downwards. Bumping post(s) removed.

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hey guys
i have an IBM R51ThinkPad after i turn on the laptop it dispays the ibm image and than beeps twice and than shuts down...i tried changing rams, taking out the battery but nothing worked any ideas?? also the screen looks dim youcould barely see the IBM logo, i tried fn+home thats not the issue

thanks in advance

Answer:IBM R51 thinkpad, 2 beeps and shutdown??

http://www.pchell.com/hardware/beepcodes.shtml

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Hi, I've made this post before as a reply in an old thread, but I think that the thread name being "Don't buy SL400" is not helping in terms of getting people to click into it to look my problem, so I'm making a new thread to post it here.  Anyways, I have been having this freezing issue too on my SL400 running Vista.  It has 2GB of RAM.  The laptop would sometimes freeze for about 30 seconds, sometimes more.  This may happen at random times, sometimes while using Windows Media Player, sometimes Internet Explorer, sometimes Microsoft Words.  This occurs about once a day at completely random times, sometimes as much as 3 times in a day though.  When it is frozen, absolutely nothing works.  The screen remains frozen (the clock stops), the keyboard and mouse are completely unresponsive, and even the physical button to mute the volume on the machine) is unresponsive.  If music happened to be playing at that time, the last note would just play repeatedly during the freezing episode.  The freezing episode would spontaneously end abruptly, and everything on the computer would continue as if the event has never occurred before.  I tried leaving the task manager opened but nothing out of the ordinary showed.  The CPU is still showed with only a few % of usage instead of the 100% that you would expect from other freezing issues.  It appears that even the task manager itself has... Read more

Answer:Thinkpad SL400 randomly freezing for 30 seconds, Task manager and Event Viewer didn't help

this happens on my sl400 also. Didn't realize it was a system wide problem. Sorry, i don't have any helpful tips to cure this.

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Hello, I've got a Thinkpad Helix 3698, and sometimes after shutting it down, it will restart instead of staying off. Has anyone ever experienced this issue? Kind regards,Daniel

Answer:Thinkpad Helix often restarts instead of shutdown

Yes,  my Helix has this behavior.  No matter what I do whenever I shut down it shuts down and the screen goes black.  If If I touch the screen it back on again.  I actually have to restart the unit and then depress the power button to get it to turn off.   I have updated the bios and have updated all of the software but really don't know what to do from here.  This is really disappointing.  Does anyone know what I might try to remedy this issue? Thanks,Ron

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I purchased ThinkPad Yoga 14 from Best Buy 3 weeks ago.  I have noticed in the last few days that after the computer goes into sleep mode (either closing lid or inactivity), it will eventually shut down.  (Power options say to Sleep when lid closes or after idle.  I haven't timed how long it takes for it to go from sleep mode to complete shut down.  I have to use the power button to start the computer.  When it restarts, it is not waking from sleep mode as I get the black Lenovo splash screen and all the start up programs restart.  I don't know when this started but it's been within the last few days.  I've recently installed software for my wireless router and an external blu-ray/dvd drive.  I've also updated the BIOS.  I have Dragon Assistant installed and that recently updated also.  I notice that when powering back up, I get an error that the microphone is not enabled.  If I then do a Restart, I do not get that error.  I ran the Hardware Scan in the Lenovo Solution Centre and everything shows as passed.  What should I try to get it to stay in sleep mode? Other than this forum, I'm not sure what my support options are with Lenovo - a phone call to their 24 hour support line? 

Answer:ThinkPad Yoga 14 sleep then shutdown

I did several things and it seems to be a little better. I uninstall VLC.  I restored to defaults on the power management settings.  I used the cmd window and edited the powercfg to add Hibernate off (based on some suggestions I found in Microsoft).  It will now stay in sleep mode if idle or the lid is closed.  If I select Sleep from the power/shut down options, it doesn't sleep but shuts down and then I have the same start up problems as previously noted.  My company work laptop is a ThinkPad T440 on Windows 7 and I do not have problems like this.  I'm blaming this in Windows 8.1 and am hoping that it's fixed in Windows 10. 

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I turn on my laptap and it start up normally. All are loaded up in the homescreen except the cursor which keeps on loading ( its like when you refresh). All keys are not working except to the CapsLock key, the touchpad and trackpoint ( color red) are working.I remove the power source and battery to shut it down but it doesn't shut down!Now it is running for 5 minutes, and the screen still ON, continue to refresh.Could someone help me how to shut this down and restart.













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Answer:Lenovo Thinkpad x240 cannot be shutdown

Hi Jarmonwhaim,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing the issue with system not shutting down on your ThinkPad X240.
 

Press and hold the power button for 10 seconds to get it shutdown.
If you are facing this issue frequently then check with booting the system in safe mode option, perform HDD diagnose from Lenovo solution center to check if there is any error in the drive.

Hope this helps.
 
Best regards,
Hemanth Kumar





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hello everyone.some days I happen to my PC goes out before you load the operating system W8.1 but only with the AC adapter. if I insert the battery there is no problem.Lenovo has replaced the AC adapter but the problem remains. It turns and just before loading all W8.1, the PC turns off suddenly.I updated the bios to the latest firmware but the problem remains. Some idea? Angelo

Answer:Sudden shutdown of my thinkpad W541

what happens if you start it with battery then plug in ac adaptor ?

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hi,Im having a problem with my Thinkpad T42 2373-k5a running  on Windows XP Service pack 3. The problem Im having is evertime I try to go to start- run and type cmd to go to DOS prompt immediately after typing it , it just shutdown and I can figure out whats going on.  I already tried scanning my system with anitvirus and it did not turn in any. I've used System Restore hoping it will take me back to a previous state which work for awhile however the next day it was back to the same problem. I've search in the net  and it said that it could be a problem with my Hotkeys. But the solution they've suggested seemed a bit to technical for me as it's not a step-by-step procedure, i might just make matters worst if ever. Hoping System Update (thinkvantage tech) might have some fix I tried updating but then when it has updated and starting to install updates system shutsdown again. This time it mentioned something abt it having tvsucommandlauncher. exe DLL initialization failed message, I figure maybe both of these are related and I can't find away to solved. If there is anyone out there who have encountered the same problem and solved it or knows how to fix it. Hope you can be kind enough to lend me a hand. Thanks.... bongits

Answer:Thinkpad T42 run cmd error system shutdown

Do you get the same behavior if you start a DOS box via Accessories program group? Do you get the same behavior if you type "command" instead of cmd?  T  

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Hi users, 2 weeks ago I bought the Thinkpad/Ultrabook S540. I really like the notebook but now I have the first problem with it.I just wanted to shut down the device (Win 7 Pro, 64-bit) and the display is off but the light above the ThinkPad symbol (The "i") is still on and the notebook is really loud. If I want to shut down it finally I have to press the on/off button for some seconds.What can I do? Or where is the problem?The same thing happens for example if I switch into power save modus and when I want to use the notebook it doesn't react. I have to press the button again for a longer time to shut it down and after that I have to start Windows again. Thanks in advance! Greetings from Germany  Benne

Answer:Shutdown of Thinkpad S540 does not really work

Hi All, I have the same problem on the same laptop type, however I experience this only when connected through cable (LAN). Through WLAN connection, I do not have this problem. Op.system: WIN7, 64bit. All Lenovo softwares and BIOS is updated to the most recent one a few days ago. Symptom: after shutting down, the laptop switches-off for a second, and then suddenly restarts, but only shows a blank-black display. The red dot lights, the fans are sometimes on and you can clearly hear that the laptop is on. No reacton any any keyboard touch or touchpad.Sleep and Hibernate symptoms are the same as Benne wrote. Can somebody fromLenovo check this issue? Thanks and regards,Mark

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Hello I've bought brand new e460 with i7-6500U, 8GB RAM and Radeon r7 m360 a week ago. Since then I've encountered weird  cooling-related issue three times. Fans are starting to spin as fast as it's possible making a lot of noise.  Neither CPU nor GPU is under any stress, so it's totally out of blue. GPU is not even activated and CPU temperature is about 40 Celcius degrees. After 5 seconds laptop shuts down by itself. After that I can simply turn it on as always. I'm sure it's neither thermal paste nor overheating issue. The only solution I found was to turn off active cooling in power management. This is not a solution I'm looking for even though that issue never happend while working on battery power (active cooling turned off). The only thing I did to the laptop was installing drivers and necessary software. I'd appreciate any help. Thanks in advance.

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Hi,

I have been posting on the Lenovo forum with no success, so thought I might see if someone here can help me out... I have a new Lenovo T510 running Windows 7 Pro 64. When I close the lid, it should go into standby, but about 50% of the time, it will not shut down. If I just leave it alone, it will eventually reboot itself and give me this error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8003B7EB60
BCP4: FFFFF800041E8510
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\061310-20264-01.dmp
C:\Users\Brian\AppData\Local\Temp\WER-37034-0.sysdata.xml

I have attached the minidump file in case that means anything to anyone. I would appreciate any suggestions on what to look for. Thanks!

Answer:Blue Screen Shutdown Problem with Thinkpad...

The single dump file blames iaStor.sys - a component of your Intel storage controller drivers.
Please update this by downloading and installing this driver from the Intel website: ? Intel(R) Rapid Storage Technology

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:





Quote:
How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2008 or earlier:

Code:
mdmxsdk.sys Mon Jun 19 17:27:26 2006 - Co... Read more

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If you have experienced sudden shutdowns with your Thinkpad Yoga S1, then this test may help.
 
Symptom
I experienced several sudden shutdowns during normal usage. The thinkpad has never been dropped or damaged in any strange manner.
After the shutdown, the power button would not respond immediatly, but eventually you could power the thinkpad again.
Test to reproduce the shutdown
-Put thinkpad yoga in laptop mode
-Power up
-Hold thinkpad with your right hand, having the thumb on top and the 4 fingers below the laptop, landing on the grid at the back. As shown.
-Lift thinkpad above table with one hand (the right one).
Shutdown occurs
Solution
Would lenovo replace the whole unit (bought in June 2014).
 
Link to image 1
 
Link to image 2
 
Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums





T61, UZ2AQGE 2.5 Ghz, XP Pro SP3T400s, NSF20UK, 2.4 GHz, SSD 128 GB, Vista B

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Hi, my Edge 530 fails regularly (allthough not every time) to shut down. Instead it hangs on the blue exit screen of my Windows 7 (Home Prem, SP1) and I'm forced to hold the power button down in order to shut down my system. Windows event viewer shows a bunch of identical reports like this one: ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated. _PSV = 368K _TC1 = 1 _TC2 = 5 _TSP = 1000ms _AC0 = 0K _AC1 = 0K _AC2 = 0K _AC3 = 0K _AC4 = 0K _AC5 = 0K _AC6 = 0K _AC7 = 0K _AC8 = 0K _AC9 = 0K _CRT = 373K _HOT = 0K _PSL - see event data.Sometimes I get a beep and a message "fan error" on the following start up. Can this be potentially harmful and what shoud I try to do about it? Thanks in advance,Juhani 

Answer:Thinkpad Edge E530 hangs on shutdown

Hi Juhani,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing issue with system hangs while shutting down on your ThinkPad Edge E530.
 
Have you check with performing clean boot option, to proceed with this option please click here to visit the link and follow the steps from that and check it.
 
Hope this helps.
 
Best regards,
Hemanth Kumar





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hello,
 
I am writing today so other people can see this. I have tried to get into contact with lenovo otherways but they choose to ignore me. 
 
I have purchased lenovo products for the last 10 years. I have loved them and have directed friends and family to also buy the products. In total I have turned on as many as 10 people to your product not that you care about so few as is obvious now.
 
Anyway to get to the point I bougt a new X1 Carbon 4 months ago after waiting months for it to ship I finally got it. I treat this thing better than most parents treat their kid. It sits on my desk on a cooling pad has never been dropped and is never carried around without first being put in a protective case. 3 weeks ago my compuer screen froze and when I went to turn it back on it just kept rebooting and making a popping noise. This really sucked but lemons happen so I filled a support ticket.
 
I filed my first support ticket and noticed that it said they tried to call me... funny because my phone is never off and I have no missed calls. They soon closed my ticket. I opened another ticket online and they did the exact same thing.... No call and they closed it a day later. At this point I navigeted through the website and phone tree to actually talk to someone. I got in contact with them they took my information and I was sent a box the next day. Awesome!
 
So they got it back to me fairly quickly and I opened it up to take a look. I noticed the bottom o... Read more

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Model 2306 x230 Windows 8 I installed three  windows updates (KB2687455, KB2855336 and KB890830  ) last week. Since then, my computer has shutdown problem and sleep problem. Everytime I turned off my pc at least 10 mins and once I restart the computer, windows will show an error message. If I put my pc into sleep mode, it will not resume unless I hold the power button for ten seconds. I uninstalled those updates and problems were resovled. Anybody has the same problem?  I appreciate any help or suggestions~~~. Thanks 

Answer:Shutdown and Sleep issue thinkpad x230

I have that machine. I have it fully up to date. I have KB2855336 installed. KB890830 is Malicious Software Removal which has run on this machine. KB2687455 is for Office 2010 which I do not have (I have Office 2013). I am not having these issues at all. See if running SFC /SCANNOW might help. .... JDH 

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I have this nice laptop as a first owner for almost 6 years, since about 2 weeks, it started to shutdown suddenly, when I turn it on back, it boots normally, only google chrome tells me do you want to restore last session? the CPU fan speeds to almost 2800 RPM. I noticed this has no relation to up time, sometimes, after one hour, sometimes after 3 hours. Any help is appreciated.













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Answer:Sudden shutdown of thinkpad Z60m 2529 FBG

Hello and welcome,
 
Any chance this is a thermal shutdown?  Have you cleaned the fan and heatsink?
 
Z.

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I have a thinkapd t500 machine type 2055. Even I tried 'msconfig' disabling the startup but it did not work.The problems are:i. Slow startup: It takes more than 2 minutes.ii. Slow shut down: It takes more than 3 minutes. Can you please help me? Thank you.

Answer:Thinkpad t500 slow startup and shutdown

Clear temporary files. CCleaner (free download) will do the cleanup pretty easily. Look and ensure all the right apps are checked (all browers) that are generating temp files.Go the command mode c:\> (in adminstrator mode) CHKDSK /F then ENTER and YReboot and if there are any NTFS issue they'll be corrected. When it comes back up then Defrag you drive C. It should be much better.





T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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Hi All, I just experienced an issue with my lenovo thinkpad T400.When I sat down at my table to do some work on the computer, all of a sudden, I see my sleep light (again, the MOON)flashing. I got alarmed, but the next thing I knew, I got a low battery indicator and the battery light turns off and another 2-3 seconds, the computer just shuts off. I thought that I was low on battery and I plugged it into the socket for charging.This is how I am writing this post. The performance seems fine, but I also recall the CD-Drive opening without me pressing the button ebery 2-3 minutes. Lastly and most importantly, when it resumed windows, I saw that the charge was exactly 95%. I have unplugged it know, and still works okay. I am concerned about what might happen next. Please let me know if you can help!! Thanks!!!Chris

Answer:Thinkpad Sleep Light(MOON) Flashing and Shutdown

Is your battery still good? What's the full charge capacity?Not sure about the optical drive though.

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I have been reading everywhere and I can not figure out what is going on. I have a Thinkpad 230u Model 33474HU Bios Version 1.67x64-based PC My USB ports work perfect fine after a complete shut down and then a fresh turn on. However if I put the computer on standby or do a restart the usb drives will stop working. I've tried updating drivers for the USB controllers but nothing seems to work. Any ideas or is this something I need to take in to professionals? Also if I put in standby(shut the lid) and open while flash drive is in port. It will go from reading the drive before standby to saying there is an error after standby.  Let me know if there is other infromation you need to help solve this mystery...  Thank you!

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Hi,I have one ThinkPad E330 (latest BIOS), Windows 8.1  that behaves very strange: 1. If I perform a console shutdown, at next reboot starts booting sequence from HDD (this is BIOS Boot order)2. If I perform a remote shutdown (using "shutdown.exe -s -t 1" command from an RDP session) then at next boot the boot process starts Intel PXE boot and crash because there is a boot server in the network for some special ARM devices that delivers an non compatible image to the ThinkPad architecture... What is wrong with the E330 - it simply does not respect the BIOS settings after remote shutdown.How can I make it respect the BIOS settings even when I perform a remote shutdown? BIOS version: H3ET76WW(1.13) 2016-04-15Model: Edge E330 (ThinkPad) - Type 3354Windows: 8.1 Pro N, [Version 6.3.9600]LAN: Realtek PCIe GBE

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Hello, When I shutdown my X220, the fingerprint LED is still on ! And I think the fingerprint is still turned on.How can I disable it ? I can't install the Fingerprint Software on Windows 10 ("Windows Biometry Framework must be enabled", when I enable it, this message come back). Thanks a lot...

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My X1 Carbon laptop shuts down unexpectedly.  It happens at the oddest times In the middle of working on documents, using skype or just about any program no real common thread that I can identify that causes this shutdown.  Sometimes it goes a few days without any sudden shutdowns, or maybe once for the day.  Last weelk it happend about 4 times in one day...that was really unsual.  I really just don't know.  It requires me to use the little pinhole reset button everytime as the power buttor doesnt work to get it started.  How do I prevent these shutdowns?How can I figure out what is causing it. I need this laptop for work and I am not sure I can afford to send it in for the 10days they require.  Also I cant even tell the support people what to do to replicate the error. Sometimes its not in use and plugged in, charging, and when I go to use it its already shut down.  I even tried using it without the power cord for a while and it still happened. I have no more theories at this point.  Besides this problem, the laptop has been completely trouble free.  I really like it.  Any advice would be appreciated. Thanks 

Answer:Thinkpad X1 Carbon Sudden Shutdown, requires Reset

Hi Rasimmo,
 
Welcome to Lenovo Community!
 

Is the system getting over heated while working?
Did you check with booting the system into safe mode option and work for a while?
Keep the system in BIOS and check if the issue persists?

Please reply to the above troubleshooting so that we can diagnose further on the issue.
 
Best regards,
Hemanth Kumar





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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