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Touchpad and trackpoint problems, especially when resuming from sleep

Question: Touchpad and trackpoint problems, especially when resuming from sleep

I am having persistent problems with the touchpad and trackpoint on my L530. I prefer to use the trackpoint usually, and found that the touchpad was super-sensitive and caused the cursor to jump around during normal (touch) typing so I disabled the touchpad. Next time the thinkpad resumed from sleep mode, the mouse was frozen. Nothing would reactivate it. I had to switch user, which temporarily fixed it, and then reactivate the touchpad. If I try and change trackpad settings at any time other than directly after a reboot, the settings are greyed-out and I can't touch them. Right now, both trackpad and trackpoint are completely dead again, but I've plugged in a USB mouse and that seems to be working, so I've given up fiddling with it. This will be a pain when I'm moving around with the laptop though! The OS is Windows 7. Yesterday I went looking for the most recent driver, uninstalled the existing one (as per guidance) and installed the new driver. No luck. I've heard this is a common problem and apparently installing a generic driver works, but I'm not completely sure what to use. Anyone know? Oh, and I'm not sure if this is related, but quite often when I resume from sleep mode the keyboard is also dead. However, if I switch user it comes back to life. So annoying but not the end of the world.

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Preferred Solution: Touchpad and trackpoint problems, especially when resuming from sleep

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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hello friends I'm a happy X120E user and a tech [pc's, mac's, lans, etc] - I do all sorts of tasks with my x120e and its been great.  I recently "upgraded" my SSD so a fresh new install of Windows 7 was in order.  After updating everything I have a problem I did not experience previously at all - not once in 3 years of use.Upon resuming from sleep [and as far as I can remember this only occurs when resuming on battery], the touchpad/cursor is inoperable, frozen in the centered position, and I have found no way to 'wake' it.  I finally have to shutdown/restart to get things functioning again.  Keyboard works fine, but not touchpad or trackpoint [either/both]. maddeningly, its not consistent in this. sometimes it works, sometimes it does not. I have seen the same issue with, and without, the supplied Lenovo Ultranav driver installed.  Question: in the X120E implementation, is the touchpad a PCI bus device or a USB device?  I see no power plan options [i.e. "Advanced" >"Allow this device to wake the computer"] available via Device properties. There are no pointer/mouse/touchpad options whatsoever under Power Plan Settings. Will Fn+F8 enable/disable the touchpad on this notebook?  or,... should it?

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Hello all,I just got my Thinkpad T420 two weeks ago. Solid laptop overall, but recently I have some problems with my touchpad and trackpoint. There is a big movemental gap of the cursor when using trackpoint, and the touchpad is unusable. This happened once last week but then it disappeared after I disabled and then re-enabled trackpoint/touchpad, changing sensivity... Yesterday it happened again and this time it wont disappear after applying the same method. I tried updating the drivers, as well as reset BIOS (boot to BIOS -> F9 -> save) but none helped. I'm dualbooting windows 7 & arch linux, and the problem is present on both of the operating systems. This is really frustrating. Can someone please give me some suggestions what I could do to get rid of this annoying bug.Thanks very much.

Answer:touchpad & trackpoint problems

Not sure what a "movemental gap" is...Maybe consider posting a video?

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Ok, I have a problem that (AFAIK) no one else on any of the forums (and forum sites) I have visited seem to having. As per the title, I am sure you can see that it is related to my laptop going to sleep.

The Problem:

My Dell XPS 15 (9550) seems to go to sleep properly whenever I
Press the power buttonClose the lidOr use the sleep function in the standard start menu
This means that whatever is on the screen fades away until all I have left is a black screen and the power button stops glowing. However, when I try to "wake it from sleep", the screen will stay black for about 4-6 seconds, and then give me the dell POST loading screen as if it is starting up from
Shutting downHibernatingHybrid Sleep
As a result, when I first encountered this problem, I tried to check if it really was hibernating (or going into hybrid sleep) instead of standard "sleeping", because that is what it looks like. So, I left some file explorer tabs open and a Microsoft edge window open and put it to "sleep". The open windows (file explorer and Microsoft edge) did not load up after the computer was back in a useable state (after the dell POST screen). This leads me to believe that the computer is not going into hybrid sleep or hibernate when I put it to sleep, but is doing an action that is more similar to the shut down function.

This is what the screen looks like when I "wake" it from sleep (also known as the dell POST screen)

Resolutions I ha... Read more

Answer:Problems with Instantly Resuming from Sleep

Hi ProGamer2099

So if you disable hibernation with command prompt(admin)

powercfg -h off

it will still behave the same, correct?

If so take the battery right out and see if that changes behaviour. Within the advance power mgmt setting there is a heading for Battery and it has some interesting settings, like see a critical battery event - shut down. Removing the battery is a fast way to test.

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Hi, I recently disassembled my Thinkpad W520 to clean out the fan and check a few things on the motherboard and when I put it back together both the trackpoint and touchpads have stopped working.  The trackpoint is attached to the motherboard at the same connector as the keyboard which works fine and I was very careful with static, dust, etc when I dissambled everything so I don't really see how anything could have gotten damaged.  First time I turned it back on the trackpoint worked fine but I had forgotten to plug the CMOS battery back in and when I went back and did that it stopped working.  Not sure about the touchpad, I dont use it much so didn't check it at first.  So far my attempts to uninstall/reinstall the drivers haven't helped.  The touchpad's no longer recognised in device manager but the mouse and keyboard are (and nothing's turned off in the BIOS either).  Is this just a sign of a bad motherboard or am I missing something easier to fix here?  Up until this point everything worked fine other than some USB issues which were do to a physical connetion problem.  It seems strange that the keyboard is ok but the mice dont work. Anyone have any  advice or suggestions?
Moderator comment: Subject edited for clarity - model added.

Answer:trackpoint and touchpad problems - W520

Hello S_Zahara, Motherboards are the most sensitive and delicate part of the computer. It may be possible that when you removed the CMOS Battery, that may have changed some settings in the bios. Make sure the trackpad is enabled in your bios settings. Also, to make sure the CMOS battery is getting a full charge, leave your computer on for 24 hours. If the problem still persists, I would reseat the track pad to the motherboard. Hope that helps.

A+ Certified

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I am having problems with Trackpoint and the TouchPad.  I had to disable Trackpoint because it was constantly clicking and opening anything it was pointed at.  The TouchPad pointer will not click and open anything, though, oddly enough, it will work if the computer is placed in standby mode for a lengthy period of time. I have reinstalled the original OS and other software several times now, including reinstalling the latest ultra nav driver and have all the other latest updates (BIOS 1.45).   I find it unlikely that this is a Hardware problem, but I have not been able to fix it with the software reinstalls.   Could it be the SSD? Is anyone familiar with these type of anomalies?   Any ideas for a fix? W510 4318CTOQ820 @1.73Ghzwin7 64bitfactory installed128gb SSD12gb ram

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I have a T60 8743, Windows 7 Ultimate. I replaced the touchpad and I am trying to use now both my trackpoint and touchpad, but the latest sofware dowloads and driver downloads from Lenovo are not talking to the hardware. Key points: 1. I see the trackpoint and touchpad enabled in the Bios Setup 2. When I download the ultranav driver, and utility software, no problems for 32bit Windows 7 For what ever reason, in device manager, the harware does not show up. I am looking for som help!

Answer:T60 Trackpoint and Touchpad Driver Problems

[Edited to fix a typo.  AG]
Does the devices show up in the Device Manager (filename: DEVMGMT.MSC), even as unrecognized devices?
Aryeh Goretsky

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Sometimes, more often then helix is unplugged from power abapter, touhpad and trackpoint just stops warking at all. Keyboard working fine. Sometimes after about 30sseconds of tapping, mouse cursor moves a little, or touchpad "returns to live", but for about 3-5seconds, and then "dies" again.All drivers are updated from Lenovo site with their latest versions.OS doesnt matter, happends on windows 7 and windows 8 both. 

Answer:Helix touchpad/trackpoint problems

Hi, mr_Jack
I would recommend uninstalling the current driver and see if it is the driver that is causing the issue. This can be accomplished by navigating to Control Panel ? Device Manager. While in Device Manager, open the tree labelled Mice and other pointing devices. Right-click on the device and select Properties. Next, navigate to the Driver tab and click on Uninstall... at the bottom. This will uninstall the driver, which will allow Windows to install a generic driver. If the generic driver functions without issue, then I would recommend either trying to reinstall the UltraNav driver or giving the Synaptics base driver installed, which can be found here.
Hope it helps,

______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

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I have a Toshiba media center ir remote, logitech wireless keyboard, two logitech mice(MX anywhere, and M515) and a Rii non bluetooth wireless keyboard. When I first set the computer up I had no problems waking from sleep(S3/S4 hybrid) with the ir remote. I could put it in, and take it out of sleep. with the remote.
Also, I could get it to resume from sleep with all of the devices mentioned above. I'm not sure what has changed, but now none of these devices will wake the computer from sleep. I have to manually do it via the power button on the tower.
I have checked, and rechecked my power settings, and under device manager I have made sure the devices are checked as to being allow to wake the computer from sleep. Also, I have disabled selective usb suspend as I read that might cause the issue. But nothing worked. Last, the IR receiver blinks red when it "reads"(or receives) a signal from the remote, and when I try to power on with the remote it does blink as if it is receiving the signal from the remote. But it just won't resume. I have tried everything I can think of, so any advice would be greatly appreciated.

Oh, it's not an issue of being able to resume, I want to make that clear. I can resume, but only from the power button. It's just any user inputs that gives me issues.

Asus Fm1 pro Mobo
A8 amd
OCZ Vertex plus
Hitachi Green? HDD
Cooler master PSU
ceton infinitv4
huppage 1250
8gb kingston? ram
That's all I can remember off the top of my head, b... Read more

Answer:[Q] Problems resuming from sleep with wireless devices.

I see that no one responded to this problem, so I will give a possible solution. Use Hard Reset to Resolve Hardware and Software Issues (it works for all computers, not just HP Pavilions) can sometimes resolve these problems. Let us know if it works.

Also, any other suggestions from other experts in this forum would be greatly appreciated.

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Hello!Please help me, I've tried uninstalling and installing the UltraNav drive without success.Block trackpoint, and even use a regular mouse.My problem is as follows:The Trackpoint cursor is moving alone. After disabling the trackpoint, I could use the touchpad for a normal time. Then the cursor touchpad is also moving alone. And the same happens with the mouse.Furthermore, the lower right touchpad button does not work as secondary click. Works just like the left, a standard button click. And sometimes not even working.Please help me! This is bothering others. I have to hold the trackpoint cursor to stop moving alone and to use normal mouse. Windows 8.1 64, ThinckPad Edge E430, core i5.Thank you!

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My Tackpoint keeps pulling mouse random directions slowly random times... (Same bug that my older X61 Thinkpad)Can that be caused by static charge or something??And Touchpad... How i can turn it off?? Is that button really missing?? I mean "Disable Touchpad" button with FN shortcut

Answer:ThinkPad S230u Trackpoint mouse and touchpad problems.

Hi Finlander,
Welcome to Lenovo Community Forums!
I?m really sorry to hear that you are having trouble with Touchpad and TrackPoint in your Lenovo S230u.
I would recommend you to update the Ultranav Driver to the latest version and check.
In order to disable the touchpad, go to Control Panel -> Mouse -> Ultrnav -> Uncheck Enable Touchpad checkbox ->OK.
Spoiler (Highlight to read)
Hope this helps!
Best regards,

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My system was never able to resume from sleep. Tried several things, BIOS settings, settings for power management etc.
Thought it could be related to recovery software or other installed drivers etc.

But now: I replaced my harddisk with a SSD, did a fresh install of W7 Ultimate 64. Removed all possible hardware (tv card, usb devices except keyboard / mouse). Tried fail save options in BIOS and optimized settings as well but no luck.
Got most windows updates in place, installed all the latest drivers from the motherboard and graphics card, latest bios drivers and still getting BSOD.

Who can help me solving this so I can save lots of energy.
Followed the manual to attach zip file with minidumps etc. Please let me know when additional info is required.

Details about what happens:
When I put my system into sleep it goes well. When I try to wake my system:
often nothing happens and I have to shut it down holding start button
or I get back my desktop but within a few seconds I get a BSOD.

If I have seen it well I posted several minidumps, so I hope it is not too difficult to find the ones related to the resume from sleep.
Kind regards,


Answer:BSOD while resuming from sleep, or not resuming from sleep at all

Welcome aboard

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

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Hi, I've got a Toshiba Satellite Pro A120 (1.5 yrs old; Intel core 2 CPU 2.33GHz; 2GB RAM) with Vista Business (SP1 32bit) and often when I put it to sleep, it will hang or crash on resume forcing me to to do a hard shut down. Sometimes the screen will just be totally black and hang, and sometimes it will get to vista's "resuming" splash screen or even the login screen and then hang/crash. Often the disk activity LED will remain on indefinitely (due to the hang) even though I can't hear any disk activity. As far as I'm aware all my drivers are up to date. I'm just so fed up with loosing documents and personal settings now I've got to do something about it, and from googling, it seems this is a pretty widespread problem but I've not come across a solution that's worked for me - I've even installed the extra KB patch that was meant to fix it.
Also, sometimes when I put it to sleep (fully charged) and not use it for a a few hours, I find that the laptop has lost power during sleep because the battery has been run flat and the ventilation grille feels warm, even though I know that the battery can normally last much much longer on sleep. Is it possible that the computer resumed itself from sleep to hibernate after 200 mins on battery (as my power settings dictate) and then crashed whilst resuming, causing it to drain itself flat (since it my laptop should have entered automatic hibernation on the critical battery warning unless it was unable to respond)? Is this a powe... Read more

Answer:Laptop sleep issue, Hanging going to and resuming from sleep

once perform a disk clean up and junk file cleaner and check the sleep options at power management....hope this will help....

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Hi, I've got a Toshiba Satellite Pro A120 (1.5 yrs old; Intel core 2 CPU 2.33GHz; 2GB RAM) with Vista Business (SP1 32bit) and often when I put it to sleep, it will hang or crash on resume forcing me to to do a hard shut down. Sometimes the screen will just be totally black and hang, and sometimes it will get to vista's "resuming" splash screen or even the login screen and then hang/crash. Often the disk activity LED will remain on indefinitely (due to the hang) even though I can't hear any disk activity. As far as I'm aware all my drivers are up to date. I'm just so fed up with loosing documents and personal settings now I've got to do something about it, and from googling, it seems this is a pretty widespread problem but I've not come across a solution that's worked for me - I've even installed the extra KB patch that was meant to fix it.

Also, sometimes when I put it to sleep (fully charged) and not use it for a a few hours, I find that the laptop has lost power during sleep because the battery has been run flat and the ventilation grille feels warm, even though I know that the battery can normally last much much longer on sleep. Is it possible that the computer resumed itself from sleep to hibernate after 200 mins on battery (as my power settings dictate) and then crashed whilst resuming, causing it to drain itself flat (since it my laptop should have entered automatic hibernation on the critical battery warning unless it was unable to respond)? Is this a pow... Read more

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I have a Lenovo T61 running WinXP SP2. Every time I try to resume the computer after it had been in standby mode, I am taken to the login screen and the computer returns to sleep. But when i resume the second time, it works perfectly fine. So the resume operation works on alternate turns. Same is the case with hibernation.I think it should not be a hardware problem, kindly advise...

Answer:T61 again goes to sleep after resuming

we have the same kind of problem on all of our company notebooks (T61). We use windows 2000. After installing McAfees Safeboot Software, the computer goes to hibernate mode again, ~ 30 secondes after the computer woke up from hibernate. the problems only appear when using the advanced docking station.

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Hello All, I have this seriously irritating issue, when I resume my W510 with Windows 7 from sleep, it prompts me with an error: Problem Ejecting HITACHI HTS725050A9A364 The device is currently in use. Close any programs or windows that might be using the device, and then try again.[email protected]/5551922675/ ----The device in question is a 500GB 2.5" HDD slotted into a caddy case that has replaced my DVD Drive.It seems that when I put the PC to sleep or resume from sleep (not sure which order), Windows wants to eject it.Any thoughts?

Answer:Resuming from Sleep

Hello mate, Have a look in power manager and check if Automatic optical drive power off is disabled. If it's enabled power manager switch off the ultrabay. Just a thought...

__________________________________________________________________________________Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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Almost every time i put my comp to sleep it wakes up, sometimes immediately and sometimes after some time. I only put to sleep using Fn F4 because worried it will resume with lid closed. Any ideas on a setting I could change or maybe a program waking it up? 

Answer:T61 resuming after being put to sleep

did you switch off the wake on lan feature in the bios?
Also, what sort of devices do you connect to the usb ports?

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...will not connect me back to internet.
It just says unidentified network and no internet access, solution is to disable and enable my adapter but it gets quite annoying.

I've noticed this before on my bro's laptop but solution to stop it from happening was never found.

I got asus P5Q-Pro p45 chipset and my card is
"Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)" Yep, copied it from device manager .

This problem is recent, been running windows 7600 professional x64 for some time but never had it happen before on this computer, since now.

I haven't really done anything that could affect it, no new drivers, well nothing related to networking at functionality level... except 1 thing from bios.
Changing sleep mode to s3 which I believe is default because everything shuts down, except ram and that stuff to keep it alive.

Obviously, I'm going to try turning it off.
I believe this is not even rare case but I've not seen much discussion on this so... yeah.

Answer:Resuming from sleep...

I found this

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My HP Envy 13 (d008na) laptop doesn't wake up from sleep.  I've run all trouble shooting from HP & Microsoft, done a full system recovery, rolled back to previous BIOS and spoken to HP tech support and the problem still persists.  After sleep, when I open the lid, press the power button or any key, nothing happens except the flashing power button light goes out.  The only way to boot is to hold the power button for 5 seconds and then press again to boot losing any unsaved work. I've now noticed that even after a normal shutdown, pressing the power button just produces a short flash of the power light (2-3 seconds) and nothing else.  If I leave the computer for a few minutes it will then boot up with a single press of the power button. Can anyone help?

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I have an odd problem.  When I bootup to the login screen, the mouse is disabled.  I can use the keyboard just fine, but I can't move the mouse at all.  It's more of an annoyance than anything, but if anyone knows how to enable the mouse at startup, I would greatly appreciate it. Thanks for your help,--sam

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OK, T60 Notebook and suddenly the TrackPoint and TouchPad stopped working.  I checked under the ThinkVantage tools and they are enabled.  I checked in the BIOS and the device(s) are enabled there as well.  I've had a TouchPad go bad before but the TrackPoint still worked.  Kinda strange both would go down at the same time.  So, in short: 1.  Has anyone out there experienced this and if so, how did you fix it?2.  Does anyone have the part number for a replacement TouchPad (I've searched the site and could find dang near everything else, but the TouchPad) TIA! 

Answer:TouchPad and TrackPoint

They're integrated parts of the palm rest. A cable connects all integrated parts of the palm rest to the machine. So I guess the cable isn't plugged in firmly enough. Remove the palm rest according to the hardware manual and check. If the cable has no problem, contact Lenovo to ask for a replacement palm rest.

RockwillThinkPad T61p 6459A12

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Hi all! The new s430 just arrived, containing some annoying problems :/ . One of them is the following: The Touchpad and the Trackpoint are not working at all. I can t de/activate them in the Win7-system-control. The drivers are up-to-date. Could it be a driver/software-problem? Greetings,Bvbnudel   

Answer:No Touchpad and Trackpoint

Hi Bvbnudel, Touchpad and Trackpoint are indeed different components, there is a little chance that will fail altogether. I would suggest re-install UltraNav driver and check with antivirus programs. For further assistance, please kindly contact local lenovo.UltraNav driver for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit) and XP (32-bit, 64-bit) - ThinkPad Support Center phone list for ThinkPad, ThinkCentre and ThinkStation systems

T61 + X201i

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E420S, Cannot get either to work. Cannot enable trackpoint or touchpad in UltraNav.

Answer:Trackpoint and Touchpad

Hi, ezedoh
The first thing I would recommend is the removal of the UltraNav driver from the system. This is best accomplished by using an external mouse to navigate the system. To uninstall the UltraNav driver, open the Start menu and type Device Managerinto the Search box, and then press Enter. Once here, double click on Mouse and other pointing devices, and then right-click on the UltraNav device. Naviage to the Driver tab and select Uninstall... from the bottom of the window. Follow the prompts to uninstall and then restart when prompted by Windows. Windows should install a generic driver for controlling the mouse. This should reinstate the touchpad to working order. If not, then continue using an external mouse for now. 
Once the UltraNav driver has been removed, I would recommend trying to use the standard Synaptics driver found here. Synaptics is the company that develops the UltraNav software, so there should be no loss of compatibility/features. I have witnessed several cases where this driver has helped others with mouse issues, so it may help yours as well.
Hope it helps,

______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Soluti... Read more

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Hi guys,

I've had this problem on my Toshiba laptop ever since I upgraded to Win 8 (now 8.1), and I wondered if you could help.

Whenever I resume from Sleep mode, I must wait 15?20 seconds for my keyboard or mouse to respond. I sign in, and the desktop appears, but If I move the mouse or type, nothing happens. That is, until the delay's over?then it all happens. (For example, if I've moved the mouse during the freeze, the pointer now zips around the screen registering all the moves at high speed. That's how I know I can use the system again.)

I thought it might be Avast Anti-virus, which I'd heard could cause freezes. So I switched to another a/v, but it didn't help.

When I restart Windows, I can use Sleep mode a few times before the problem returns. It always returns, though.

I leave my PC in Sleep mode whenever I'm not using it, so this a frequent annoyance. (I've tried Hibernation instead, but the problem still occurs?it just takes longer to reach the sign-on screen.) Thanks for your ideas!

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I have a batch file that stops and restarts a service. I'm trying to make a task to run that when the computer wakes from sleep but it doesn't run. On the history it does say the task is completed. If I click run manually it also works.

I have the trigger as:

Begin the task: On an event
Log: System
Source: Power-Troubleshooter

I set it to run only when the user is logged on, if I use run whether user is logged on or not it gives me an error.

Answer:Need to run a task when resuming from sleep

I don't have a solution but will offer that I've never had success in anything when allowing Sleep and Hibernate to take control so I disable them. But then I use Win7 and Win8.1 on my Custom-built computers, don't know if OEM/Brandname computers will work the same.

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hi all
i have installed a usb pci card and the keyboard that i have plugged into it does not wake the pc from sleep i have checked the settings in device manager and thats set to allow it to turn pc on ,what are the right settings in power management to use i have defult at the moment? or are there any settings i am missing for the pci card?

resolved = the power settings i changed the usb settings not to shut off so i hope thats it

Answer:Keyboard not resuming pc from sleep

Have you fixed it then?

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Hi all.

I am having a problem with resuming from sleep mode in Vista or rather the mode that puts the computer into a low power state and keeps my session in memory.

This seems to be fine when I do it with any programs open, but if I have no programs, the computer seems to just die, and when I press the power button to revive it, the power button comes on, but nothing happens.

Oh and when I do it with programs open, the power button flashes orange, while if I do it with no programs open, the power button turns off completely.

By the way I have Windows Vista Business with SP1.

Answer:Problem with resuming from sleep.

I have already tried this, but it still seems to be happening. It seems to be the same problem, so I don't know why it hasn't worked for me.

Thanks anyway for the help.

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Has any one else experience abnormalities after resuming from sleep? I haven't done anything special with my laptop, most of all the programs on my laptop came from the Asus website.

Whenever my PC resumes from sleep, it refuses to open any application, Asus Smart Gesture crashes, so I lose my ability to scroll/slide to open charm menu, Google Chrome/Firefox similarly crash and refuse to reopen. Even restarting the computer doesn't work, because its stuck on the Restarting page.
However if I hold power button on the case, to forcefully shut it down, the PC will restart within a few seconds and works perfectly.

Device manger doesn't show any errors with drivers, but could there be a problem with the SSD not resuming from sleep?

There were no issues when running Windows 7.

Asus N56VZ
Adata SX900 256GB (the only modification)

I also noticed from day 1 that the hot keys to increase brightness freeze up when you get the higher ones, same goes for the back-lit keyboard, and wireless ON/OFF.

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Well when you put you PC to sleep, its meant to instant resume, right?
Well not for me. I had problems with my PC freezing from sleep, however i think its fix (Not quite sure) Anyway back to my issue..

So i press the power Button to wake my PC up, and Loads my Gigabyte screen and some other stuff as if i was turning the PC on. Then it goes to the "Resuming Windows" screen for about 5sec. Then it takes me to a blank screen, were it has a while flashing line (sorta like command promt) Then my Monitor goes into No singal for about 30sec. Then it takes me to a blank screen once again with my mouse showing
Doesn't sound like instant resume to me
Forgot to mentition that sometimes i go to wake it up, PC turns on but nothing is on the screen. So i have to Press and Hold the power button until its Sleeping again and the wake it up again.

When i had the freezing Problem, i would sometime get instead resume but it would freeze

Answer:Delay resuming from sleep

Grr it Happened again

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This is my first time here so please forgive me (and feel free to correct me) if I'm doing anything incorrectly. I've been Googling this problem extensively, but haven't been able to find a fix.

I'm getting an oddly inconsistent BSOD when my computer resumes from Sleep. But it doesn't happen every time. Most of the time it resumes just fine but every few weeks I get this BSOD. When the error occurs my computer semi-resumes when I move the mouse, but it seems like it goes back to Sleep again after a few seconds of activity. Then it resumes again and this happens back and forth several times until the BSOD appears. Each time it resumes I only have a few seconds of functionality before it goes back into Sleep. Sometimes I can reboot before I get the BSOD, but it inevitably comes up when the computer is in the final stages of shutting down.

The error says:
Stop: 0x0000009f (0x00000004, 0x00000258, 0x85bc4020, 0x8315fb24)

I used the SF Diag Tool to attach the Dump File and I have Win configured for a Kernel Dump, I hope that's okay! Please let me know if there's any info I may have unintentionally left out. Thank you in advance for all of you help!!!

Answer:BSOD after resuming from Sleep

The BSOD is caused by Display Link USB to video Download.

8d52b6ac 8b801100Unable to load image \SystemRoot\system32\drivers\dlkmdldr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dlkmdldr.sys
*** ERROR: Module load completed but symbols could not be loaded for dlkmdldr.sys
Either update it from DisplayLink: Windows Software or uninstall it.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the other USB devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Avast is also failing there.

8d52b5f4 90ea8200 aswSnx+0xa0200
8d52b5f8 9e654474
8d52b5fc 90e4004c aswSnx+0x3804c
8d52b600 91cb3e90 aswSP+0x7e90
8d52b604 8d52b7a4
8d52b608 91cf7a28 aswSP+0x4ba28
8d52b60c 90ea8200 aswSnx+0xa0200
8d52b610 8d52b64c
8d52b614 90e4e7d1 aswSnx+0x467d1
8d52b618 00000004
8d52b61c 90e4e815 aswSnx+0x46815
8d52b620 1db8dc47
8d52b624 90ea82f8 aswSnx+0xa02f8
8d52b628 00000000
8d52b62c 90ea8318 aswSnx+0xa0318
Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.

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Is anyone else seeing that all of their Windows Store apps close sometimes when resuming from sleep? It doesn't happen all of the time, but on my Lenovo Yoga 2 pro, its often enough to notice. Its probably supposed to be similar to how Windows 8 would tombstone apps, but this seems a little more aggressive since its not suspending them . Its most annoying when Edge shuts down because its closing all of the tabs too and doesn't resume them when its reopened.
Just wondering if anyone else is being affected by this.

Answer:App closing when resuming from sleep

I just did a search for a windows 10 problem like this as well.
I didnt think at first it was Lenovo Yoga 3 related, but yes, this is what I have and it appears that sleep on
the Lenovo yoga 3 is having this very issue.
I dont know if you have solved this problem,
if you have, please share!

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I've my fingers crossed for my first post, as I've googled my BSOD problem but found that even for BSOD after resuming from SLEEP, there are specific causes. So here i am posting my own specific BSOD problem as i realized this forum is the best place for it.

Ok my problem is I am getting BSOD whenever I put my computer to sleep and if i want to resume it afterwards. I recently performed System Recovery, so my system is fresh and updated. And i really dont have any kind of problem except this one. I've attached GrabAll rar file.

The last BSOD gave me this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 16393

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000002
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF880055AEB67
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
Please i love you all, who are always there to solve problems. You all are really adorable people

Answer:BSOD after resuming from Sleep

Welcome to Sevenforums.

Your crash was caused by the Huawei MT882 USB router driver(glaui64.sys) which dates back to 2007 and is hence incompatible with Windows 7.

The driver along with the software using it must be either updated or removed. You could also directly use the Ethernet port instead of the USB connection, that will fix the problem. (Using the USB interface with Routers is generally not recommended).

glaui64.sys fffff880`055aa000 fffff300`055bc000 0xfffffa8000012000 0x46289e56 20/04/2007 15:04:54

BugCheck D1, {2, 2, 1, fffff880055aeb67}

Unable to load image glaui64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for glaui64.sys
*** ERROR: Module load completed but symbols could not be loaded for glaui64.sys
Probably caused by : glaui64.sys ( glaui64+4b67 )

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For months I had Win7 installed and running without any incidents; I was using Microsoft Security Essentials. The other day I installed Win8, decided I hated it, and reformatted/installed Win7. This time I tried Avast 7 Free and things looked good for a while until I woke up my PC from Sleep mode then it crashed.

I appreciate the help.

Answer:BSOD after resuming from sleep

Hi auutumn,

Is this a recurring incident? I did notice it only happened on time in the syslog. Sometimes solitary flukes can occur that can "correct" themselves. Have you been able to confirm that this is a repeated incident when you wake the system from sleep?

As for the crashdump, it reported that the process wininit.exe terminated unexpectedly. Wininit is a temporarily used process that exists to initiate some other processes (primarily the desktop sessions) before it lets others do the rest of the work for the duration of Windows. Typically if something bad happens to it, it's during startup of a desktop session (each user logged on is a desktop session).

The error that caused Wininit to cave in was an I/O error (c0000006), which means something ugly happened between your RAM and your disk (primarily the paging file on your disk). What exactly caused the issue I'm not sure, but it may very well be a hardware problem.

I personally would recommend doing hardware tests, starting with Seatools running all basic tests on the Windows drive, and then at least 7+ passes on your memory with Memtest. Links to the two applications are below.

| Seagate

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I've recently started to get occasional BSOD's after resuming from sleep. I'm running Windows 7 Ultimate x64 on a core i7 desktop. As far as I can tell, my drivers are up to date. I ran windows memory diagnostics and 4 passes of memtest86+ 4.0 without finding any RAM errors. Minidump files are attached. Thanks!

Answer:BSOD's after resuming from sleep

This is a known issue with Windows 7 Users, which is usually related to drivers. In the mean time to some what bypass these BSOD would be to disable your computer from sleeping.

I will assist you further if needed, Simply reply to this thread. I will as well be searching for a possible fix to this issue.

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My computer has been really slow after returning from sleep mode recently. I usually use my computer and then just shut it over night and when I use it next, it will sometimes freeze when I click on Google Chrome. Then I will wait for a while and it will continue being slow. So then I try to shut it down and it will freeze at "Logging Off." Then I'm forced to push the button to restart it again. I feel bad doing that every time, but I can't do anything else. I did go through my performance issues on my computer and it says that "Intel Graphics Kernel Mode Driver" and "Windows Driver Foundation - User-mode Driver Framework Reflector" are causing Windows to resume slowly. I don't know if I should uninstall them or what. 

Answer:slow resuming after sleep

Where did you see these "performance issues" stated?  Can you post the text of what you have read/seen?

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Hello, I just recently purchased a new Asus UX31e Ultrabook and have been experiencing a BSOD every time my system resumes from sleep. I had this problem on my old Dell XPS that had an SSD as well. Is this a known issue? I reinstalled a fresh copy of Windows 7 rather than deal with the OEM version that left me with a little more than 60gb free on a 128gb SSD.

? OS - Vista/ Windows 7 ? Windows 7
? x86 (32-bit) or x64 ? x64
? What was original installed OS on system? Windows 7 Ultimate x64
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? It is a full retail version
? Age of system (hardware) 1 week
? Age of OS installation - have you re-installed the OS? 1 day, yes

? CPU: Core i5
? Video Card
? MotherBoard
? Power Supply - brand & wattage

? System Manufacturer Asus
? Exact model number (if laptop, check label on bottom) UX31e-RSL8

Answer:BSOD after resuming from sleep

Hi -

"Unknown Image" showing up -


BugCheck F4, {3, fffffa8005931810, fffffa8005931af0, fffff80002d9edb0}
Probably caused by : csrss.exe
BugCheck 7A, {fffff6fc40009938, ffffffffc000000e, a2390860, fffff88001327788}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck F4, {3, fffffa8005933b30, fffffa8005933e10, fffff80002d9edb0}
Probably caused by : csrss.exe
BugCheck 7A, {fffff6fc40006d40, ffffffffc000000e, 8629a860, fffff88000da8000}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 7A, {fffff6fc40006f90, ffffffffc000000e, 116cb7860, fffff88000df293c}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Could be hardware failure.

Run memtest86+ -

Regards. . .





Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\120411-7378-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun Dec 4 10:... Read more

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Long time lurker here, but now have a problem I'm struggling with, so had to sign up :)

Its a MCE, so sleeps a fair amount. Some days, every single resume from S3 sleep, it BSODs (STOP 0A). Sometimes it will run for days...

Minidump attached.

Any clues?


Answer:BSOD resuming from sleep

Intel DG45ID
Q8200 Core2 Quad
Integrated Intel graphics
1.5Tb HDD on AHCI controller
Blackgold BGT6320 tuner
Hauppauge HVR2200 tuner

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Hi all,

I am not able to resume widows 7 (64 bit) from sleep. The screen is just blank, i think the PC has crashed as the caps lock button does turn the light on the keyboard, but there is no BSOD files. My set up is

onboard Nvidia geforce 8200
AMD tripple core
Windows 7 64
compro videomate s350

i believe i have updated all the drivers and have update the bios.
please can someone help, i'm trying to use this as a media center but without sleep the pc takes to long to boot!

Answer:windows not resuming after sleep

I have exactly the same problem.
Did you try to dissable Asus Cool n Quiet and Q-Fan?

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anyone can check my dump file and find the cause maybe ?

suspecting my sb x-fi my self.


used to be 100% stable my rig but now it bsod sometimes after resuming sleep.

Answer:bsod after resuming sleep

ASACPI.sys the 2005 version is a huge cause of BSODs

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005)

Update your Marvel Yukon Gigabit/network driver

ASACPI.sys fffff880`04c11000 fffff880`04c19000 0x00008000 0x42476c4c 28/03/2005 06:30:36
Download Malwarebytes
Install, update and run a system scan

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Hi all, I have been having an BSOD error report when resuming from sleep. Sometimes it will work fine, but generally it will start in BIOS giving me the option to start in safe mode etc. Starting normally always works with an error report waiting once windows starts. I tried going back to OEM version which was home premium x64(am using clean install of ultimatex64) via the f9 & back to factory default, but the problem persisted. I've read through other posts that it's often driver related.
Asus UX31E Zenbook
4GB ram
2nd gen i5
And i've reinstalled ultimate. Any help appreciated.

Answer:BSOD when resuming from sleep

Hello there!

Seems like the crashes didn't produce any dump files. But when search the Event logs and found X64_0x9F_3_POWER_DOWN_IMAGE_athrx.sys which is referring to your Atheros Wireless LAN driver. I would recommend to remove it and download a fresh copy and reinstall it.

Log Name: Application
Source: Windows Error Reporting
Date: 2012-08-16T20:00:22.000
Event ID: 1001
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: agr-PC
Fault bucket X64_0x9F_3_POWER_DOWN_IMAGE_athrx.sys, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:

Attached files:

These files may be available here:

Analysis symbol: X64_0x9F_3_POWER_DOWN_IMAGE_athrx.sys
Rechecking for solution: 0
Report Id: 081612-7269-01
Report Status: 0

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I've been getting the BSOD recently when resuming my computer from sleep. I was going to reformat but id like to be able to correct the problem without taking that measure if possible. This problem is recent to the last few weeks.

Besides the BSOD on resume of sleep the system runs awesome

Attached is my BSOD dump & system file collection. The System health report is in the same folder.

Comp Specs
Windows 7 Pro Sp1
full retail version

system is less then 1 year old haven't had problems with it
would like to avoid reinstalling if possible os been on system from the beginning

Answer:BSOD When resuming From Sleep

Quote: Originally Posted by Huc

I've been getting the BSOD recently when resuming my computer from sleep. I was going to reformat but id like to be able to correct the problem without taking that measure if possible. This problem is recent to the last few weeks.

Besides the BSOD on resume of sleep the system runs awesome

Attached is my BSOD dump & system file collection. The System health report is in the same folder.

Comp Specs
Windows 7 Pro Sp1
full retail version

system is less then 1 year old haven't had problems with it
would like to avoid reinstalling if possible os been on system from the beginning

The most recent one Related to Protexis_Licensing from Protexis Inc. Note: Located in \%Program Files%\Common Files\Protexis\License Service\

There is also an error with disk hardware. I would run chkdsk

IF possible I would remove it. I have zero experience with it.

Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.

Do this for each hard drive on your system.

When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

Then reboot and let the test run.

It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

See "CHKDSK LogFile" below in order to check the results of the test.
B- Elevated Command Prompt:

Go to Start and type in &qu... Read more

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I just built a new computer recently and everything seems to work fine except for the sleep mode. After it is in sleep mode I will try to resume and the computer will attempt to start up. You can hear the computer starting to work but after 2-3 seconds, everything shuts off. A few seconds later it tries to restart itself, and the same thing happens. Then it does it again and stays on, but it never outputs anything to the monitor.

Another problem affecting this is after the problem above occurs, I held the power button until it turned off and tried to reboot manually. After the computer started, again it would not output anything to the monitor.

The only way I can get the computer to actually work again is to shut it down, unplug re-plug the power cable, and start it back up. After I do that it resumes Windows to wherever it was before it went into sleep mode.

So first question is, is this a software problem or could there be a faulty piece of hardware from when I built it?

Second, if it is software, how would I remedy this?

Using Windows 7 Home Premium 64bit

Answer:Problem resuming from sleep

Probably not hardware. A corrupt driver more likely (probably your video driver)

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Hi all, this is a post for a friend. She's getting BSOD's when resuming from Sleep Mode.

Here's the data:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 4105

Additional information about the problem:
BCCode: 7a
BCP1: C0604000
BCP2: C000000E
BCP3: 3BCB5880
BCP4: C0800000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

The computer is a HP Touchsmart 500, running x86 retail home premium Windows 7.

I've attached a dump.

Answer:BSOD's Resuming From Sleep

has she got an ati graphics card?if so tell her to go back to earlier drivers,although i had a windows update for ati today.

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Recently I've been having an issue with both my trackpoint and touchpad. sometimes one works and other times the other works. from time to time they both work. it seems to switch when i pull up a new website or open a program. if one works before i open the program then the other will work after i open it. the buttons are the same way as well.. if one set works then the other doesn't but they don't correspond to which pointing device is working.. its kind of random.

Answer:Trackpoint & Touchpad problem

I have just starting having the same problems as well.  It's driving me nuts.  I thought my laptop was crapping out.  Anyone have any ideas what's going on?  I also had the trackpoint touchpad go south on a HP N6400, though in all cases, the Synaptic driver thinks everything is hunkydorey.  I've updated drivers, tried everything.   Whole reason I have a Lenovo is for the trackpoint and if it's going to stop working, then will start looking at a new laptop.


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Hi there, I've been using a T400 for around a year now. Previously, I could move the trackpoint and the touchpad at the same time (left hand on the trackpoint and right hand on the touchpad). I reformated, installed the drivers for both, and now if I am using the trackpoint and try to move the touchpad at the same time, there is about a 2 second delay before I get any movement from the touchpad. Any ideas? It is a really big annoyance because even if I am using the track point and stop moving it, and then immediately try and move the touchpad there is still a second where no movement happens, and I have to lift my finger and put it back down on the touchpad before the cursor moves. Thanks,-Ben

Answer:Using Touchpad and Trackpoint simultaneously.

I use the trackpoint and usually have both pad and trackpoint turned on.  Normally, i would have my palm resting on the pad while using the trackpoint.  If the pad reacted to my touch while i'm using the trackpoint, it would be quite annoying because the mouse would move unintentionally.  having approx 1-2 sec delay fixes the problem of unintentional movement.   So I thought it was supposed to work that way...

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hello,my touchpad and my trackpoint does not work I opened my thinkpad edge 15 and I saw that the flat cable was very damaging is it AC or other chause and where can I find this flat cable?thank fireoc

Answer:my touchpad and trackpoint is not working


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Neither Touchpad/TrackPoint are working on my R60. I was using it fine about 2 hours ago. Then I drove home when it was in sleep mode, and since it hasn't worked. I have tried to install the latest drivers from System Update under the blue button and also from Lenovo and still didn't work. When I go to check and make sure they are enabled all I get is this:UltraNav has been disabled in BIOS.So when I go to BIOS, it says that it is automatic. There are only 2 options for them. Automatic and Disabled. So what the heck is going on here?Thanks,Mac

Answer:Touchpad/TrackPoint NOT Working R60

Welcome to the forum! Try reverting BIOS to default settings (F9 once you enter it and F10 to save and exit) to see whether that changes anything. Good luck and let us know.

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Heads up to potential buyers.  The X300 trackpoint and touchpad are not fully functional when used with Adobe Illustrator, Adobe Photoshop, MS Access, Remote Desktop, and other mainstream applications.  This is true for both XP and Windows OS.  The built-in pointing devices operate like a mouse without a wheel - you can point and click, but you cannot scroll.  This has been a known problem since June of 2008, and has been brought to the attention of this forum numerous times without resulting in any known action by Lenovo.WFaz

Answer:Touchpad/Trackpoint Warning

Lenovo released a newer version of the UltraNav driver that shows applicability to every Thinkpad except the one I own.  Has anyone tried the driver version (released in August 08) on the X300?  The one installed on my X300 is version 7.0.1602.5 - this one is shown as being the latest UltraNav driver for the X300 in the Lenovo (lack of) Support website.

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I have a Lenovo T420s.  I bought it in May 2011 so it came with the Touchpad/Trackpoint driver version (, which is the one also known for its massive memory leak. In any case, with that driver I am able to use the Trackpoint to navigate somewhere on the screen and immediately use the Touchpad if necessary. I do that a lot - I use the Trackpoint to quickly get somewhere on the screen, and then switch to the Touchpad for finer navigation (e.g. to look for something in Explorer, click on a link somewhere, etc). Every version since that verison has not worked the same.  I am now using which doesn't have any memory leaks.  As soon as I touch the Trackpoint, the Touchpad becomes unresponsive to touch for about 1.5 seconds.  Try it.  Put your left pointer finger on the Trackpoint and move the mouse around.  Right as you lift your finger, use your right pointer finger on the Touchpad and see if it responds. It doesn't - you have to lift your finger and put it down again for it to register your touch.  Previously it would register your finger touch on the Touchpad right away. I'm almost tempted to switch back and deal with the memory leaks!  It makes such a difference with speed of navigation. Anyone else have a similar experience?   

Answer:Touchpad/Trackpoint weirdness

By the way, I know that JameZ has posted a few times related to the UltraNav drivers so I am hoping he will step into this thread and see if he's able to duplicate my finding  

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I have a problem with my R61. I can not inactivate the trackpoint nor the touchpad, as it should be in the Productivity centre. Once opened the window, I can click on the "inactivate" button, but is does not change anything. So therefore always the trackpoint and the touchpad are both active, which can be sometimes a disadvantage Thank you for any help.

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I've had this laptop since yesterday, and all was fine until I started using my Wacom graphics tablet... the tablet itself works perfectly but the Touchpad and Trackpoint seem to have switched off completely [the Touchpad buttons don't work either].Have I switched them off somehow, is it related to using the Wacom? Other similar questions online mention altering settings in Mouse > UltraNav, but this doesn't exist for me. Thinkpad Edge E530cWindows 7 ProEverything should be default settings because I haven't had it long enough to change anything!Makes no difference if on battery or plugged inNo error messages appeared. Any help much appreciated! KtP

Answer:How have I switched off Touchpad & Trackpoint? the above software. Also check in the Device Manager under Control Panel-> System. Make sure that you have the Ultranav trackpoint and trackpad detected, and there is no yellow exclamation mark.

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I bought a new T61 Thinkpad recently. From the begining I have been having problems with the trackpoint and touchpad mouse. At a time only one works and it is mostly the touchpad. I checked the BIOS setting and it is at automatic for both touchpad and trackpoint. Sometimes even the touchpad does not work. I have to restart the laptop couple of times for something to work. I have tried disabling touchpad in BIOS and end up not having the trackpoint also not work.In the thinkvantage productivity center it says that ultranav is not installed and I downloaded the ultranav update from lenovo website and installed it. Still the trackpoint does not work.I love the trackpoint and I hope some one can help me figure out what is happening.thanks

Answer:T61 trackpoint and touchpad mouse

Same problem..also wish the T61 came with SOME directions for simple functions.  Hope someone replies. Also have trouble getting fonts on certain websites to be of a more readable size.

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I suddenly find that both the trackpoint and touchpad are not functioning. they are set to Automatic in the BIOS but the UltraNav shows them grayed out.History:I had recently installed the system update "systemupdate314-2008-5-15.exe" when I had this problem (the key board also had stopped responding). The problem persisted but got rectified after a few restarts. But it now recurs again (though the keyboard is fine now). I also had recently removed the palmrest and tightened the touchpad connection when it had stopped working. It was fine till recently.Can you please suggest a remedy..

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Hello, I've bought new ThinkPad t540p recently. I've never used Trackpoint before and found it is very useful. But one thing breaks my happiness about Trackpoint. It's terrible clicking on touchpad.As I know it's common problem. But when I deleted Ultranav drivers and my Windows started using default drivers, I've realized that Trackpoint cursor pointing + Touchpad tap-to-click performance are best of breed. Unfortunately, I've lost scrolling and gestures.Is it possible to configure the same behaviour (Trackpoint cursor pointing + Touchpad tap-to-click) on Ultranav drivers or not? Thank you.

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We have a couple of x230T in our environment (windows 7) and some colleagues report ongoing issues with the touchpad getting disabled after resuming from sleep or hibernation, functionality might come back after a couple of reboots, external mice are workiong when this issue arises. We have tried updating to the latest drivers from Lenovo (v16.2.19.2) or Synaptics (v16.3.15.1) but the issue remains. Also Windows stock drivers cannot resolve this problem. Does anybody have experience with this issue specificly after resuming from suspended modes and potentially found a fix?

Answer:Touchpad disabled after resuming from hibernation on X230T

I experience this also with my x201t.   To fix it until it happens again uninstall Ultranav, reboot then download latest Ultranav driver and reinstall.  Works every time for me but I do not know what causes it.

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I lost touchpad and trackpoint functionality after resuming from suspend on my ThinkPad E530 (3259CTO).Even after a complete power off (with the battery removed), the touchpad is detected but doesn't send any event, and the trackpoint is not detected.In Windows, in the UltraNav control panel, the touchpad is marked as enabled and cannot be disabled, the trackpoint is grayed.In Linux, I can see the difference is kernel traces when the driver is loaded.Before : psmouse serio1: synaptics: Touchpad model: 1, fw: 8.0, id: 0x1e2b1, caps: 0xd001a3/0x940300/0x120c00Now    : psmouse serio1: synaptics: Touchpad model: 1, fw: 8.0, id: 0x1e2b1, caps: 0xd001a3/0x0/0x0After looking at and Synaptics public documentation, I was able to get more information : the device status register (F01_RMI_Data0) is 0x45, which means the touchpad is in flash programming mode since there is a firmware CRC failure.It looks like, so it's probably not a Lenovo specific problem, but a bug in Synaptics firmware.Can Lenovo provide the firmware to flash like which would hopefully make my touchpad working again ?The original firmware should work, but an updated one would be better, if it avoids losing the touchpad again later.

Answer:Touchpad permanently not working after resuming from suspend

hi hwti,
thanks for posting and for the detail feed back though. Just a quick check, Currently have have you tried uninstalling the current Synaptics driver and reinstalling again. For a start you might want to give that try. Try download ing the drivers from the support site manually rather than using the Lenovo update. The drivers can be found in the below Link.
do let me know how it works out.

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Hello, everyone. I came across this forum while searching for a solution to my BSOD problem. Usually I can fix things myself, but this has me stumped. Your help is much appreciated.

I don't know how much of this is relevant, but I will include everything that has happened leading up to my problem.

I got a new monitor (Dell 2007wfp) and hooked it up to via VGA cable. I ordered a usb cable for it, and a DVI cable and then I went out of town for two weeks and completely unplugged all electronics including my computer. When I got back I installed the new cables, plugged everything back in, and the computer wouldn't start. The light on the PSU was flashing. I re-seated the PSU and then it came on just fine. Now every time my computer tries to resume from sleep I get a BSOD with the error "Bad_Pool_Caller".

I have included the files requested in the instructions.

Again, thanks for any help you may be able to give me.

My specs are listed on my profile.

Answer:BSOD when resuming from sleep. Bad_pool_caller

Related to hssdrv.sys Hotspot Shield Routing Driver from AnchorFree Inc. yours is 2 years old. Reinstall newest available or remove.

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We are running T400s with XP SP3. From time to time when the computer comes out of standby the login screen will not appear. You just get the background image and your mouse. The mouse will move across the screen. However there is no screen saying press Ctrl+Alt+Del or swipe a finger to login. Also swiping a finger, or pressing ctr+alt+del, typing in your password and hitting Enter does not work either. It seems to be a random but frequent occurence. The couple of T400s with Vista installed do not have this problem. Any ideas?

Answer:Log-In Screen Does Not Appear When Resuming From Standby/Sleep

I am having the same problem with the T500's with XP and SP2.  This seems to happen when the computer is left alone for long periods of time.  I cannot force it to happen.  THe background is there and the mouse cursor moves, but no sign-in screen.  The Fn+F5 etc buttons work to bring up the appropriate lenovo apps but nothing else.  Any Ideas?

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Every time my dell laptop is in sleep mode for a while - and there is still plenty of battery left it seems to "resume windows" and it's like a startup. Shouldn't it just ask for my password and be there right away?

Answer:Windows resuming after sleep mode?

Please fill out your system specs via the option in the user control panel. If you don't know, please download and run this free application:

Speccy - System Information - Free Download

It will tell you all the specs and you can copy them into your account information

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3579 Mb
Graphics Card: RADEON X600 Series, 256 Mb
Hard Drives: C: Total - 238464 MB, Free - 187784 MB;
Motherboard: Hewlett-Packard, 1493, , 2UA11520XF
Antivirus: McAfee VirusScan Enterprise+AntiSpyware Enterprise, Updated: Yes, On-Demand Scanner: Enabled

I keep receiving this system error when my PC resumes from sleep I'll paste the event logs below to see if anyone can make sense of it.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/4/2011
Time: 3:55:10 PM
User: N/A
Computer: AGD-101
Error code 1000007f, parameter1 00000008, parameter2 80042000, parameter3 00000000, parameter4 00000000.
For more information, see Help and Support Center at
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 37 1000007
0020: 66 20 20 50 61 72 61 6d f Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 38 2c 20 000008,
0038: 38 30 30 34 32 30 30 30 80042000
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 30 30 30 30 00, 0000
0050: 30 30 30 30 0000

In Words

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/... Read more

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Whenever i turn the computer on after it has been asleep the sound will not play. It will not play in WMP 11 or in itunes 8. It also says that the test for the sound cant play. Then when you go into the sound control panel it says no audio devices are installed. I have installed the newest driver I could find and it still does it. The thing is, if I restart (the computer) the sound works fine. Or if i install the driver it works fine until the computer goes to sleep.

I have vista Home Premium x64 (service pack 1), AMD Phenom Quad, Nvidia 9800GT video card, Asus M2N-SLI 560 Nforce motherboard, 4 gigs of ram, and the built in sound card is a c-media cm6501. If you need to know more let me know.



Answer:No sound after resuming from sleep mode

Sounds like the drivers for your sound are not loading when the computer resumes from sleeping.

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See 2nd post, I will try fix today.

Core i7 930
GeIL Memory Model # GV36GB1600C9TC (2GB x 3 Triple Channel)
XFX HD-587X-ZNFC Radeon HD 5870 1GB
Western Digital Caviar Black WD7501AALS 750GB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5
(2) Seagate 1.5TB ST31500341AS Drives used for data storage NON RAID, SATA 3.0Gb/s
Liteon DVD Burner Model iHAS124-04 SATA
Some old SB Audigy PCI sound card

Problem: Put computer into sleep mode manually or automatically via power settings. When waking up computer, Windows login screen is there and system is responsive. About 1min later the system blue screens. It appears to be I/O disk related however I have exhausted all tests that I know. One thing to note is that it seems like the hard drives don't power back up from sleep (I can't tell for sure fans are noisy) because the HDD led flashes consistently and equally (off, on, off, on) before the crash happens. Typing in the password to login to windows gives no results as once whatever is trying to happen times out, the BSOD hits.

CPU stress: prime95, super pi, passmark burnin
HDD tests: Seagate tools and WD tools from DOS mode (booting from cd, etc)
Mem tests: Memtest86+ v4.00 via bootable CD, ran for 2hrs without error.

I've also ran some H.264 encodes for a few hours (just dvd -> mkv) and no stability issues. Pretty much as long as I leave the system running, ... Read more

Answer:BSOD Windows 7 x64 when resuming from sleep

heh, guess I should have read this sticky lol... seems like my problem.

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I have a Thinkpad Yoga since about 6 months and never experienced any problems. This morning, I couldn't get the Thinkpad out of its sleep mode anymore (even when pressing the power button for a long time in order to shut the computer down and then reboot). The sleep light is still blanking slowly. What can I do? I need my computer urgently. Should I open the backside and try to cut off power temporarily? Wouter  

Answer:Thinkpad Yoga not resuming after sleep

Hi Wouter,
Welcome to Lenovo Community!
We understood that your query is about system is not resuming after sleep mode on ThinkPad Yoga system.
To resolve the issue you have to perform emergency reset option.
Please click here to know the steps of how to perform the emergency reset.
Hope this helps. 
Best regards,
Hemanth Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I am not sure when this started, but my P50 is set to sleep on AC or battery after x hours of inactivity. It resumes with the touch of the power button, but all apps are closed.  I have tried setting power settings to allow for hybrid sleep, but this has not helped.  Some posts indicate that maybe apps are closing when resuming from sleep, and not when going into sleep, but i can't seem to find evidence either way.  My system has 64gb of ram and 2 512gb PCI SSD. Any suggestions on where to look? 

* Search box is your friend * I don't respond to PM if question belongs in forum

Answer:P50 apps closed when resuming from sleep

Now i suspect the machine is restarting or crashing somehow.  I noticed event ID for machine entering sleep, but then event ID 12 - operating system started. Minidump folder has a 0 KB DMP file at that time. Machine was set to restart on blue screen, so tha may be it.  I see minidump files from other dates too, but i have never seen a blue screen. More digging. 

* Search box is your friend * I don't respond to PM if question belongs in forum

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Greetings all.

I was very thankful to find this helpful community online and appreciate any help you may be able to offer.

I have a new Ivy Bridge system (3770k / Z77) and it's rock solid under load. I've literally virtual machines processing encrypted disk images at the same time it plays Civ V and it runs flawlessly. Never had a single issue under load.

However, when resuming from sleep, the system will sometimes BSOD. It doesn't happen every time, but has occured about 4 times in the last week or so. I've tried to ensure that drivers are up to date.

One other symptom that may help to diagnose: I've had to turn off the "blank screen" function because sometimes the screen won't come back after that. The system appears to be running but the display never returns.

System specs:
- Windows x64 Home Premium (OEM)
- i3770K @ stock clock
- Asrock Z77 Extreme6 MB
- 8MB Corsair RAM
- 850 W Raidmax PSU
- PowerColor Radeon 7950 (12.6)
- Intel 520 180GB SSD / Seagate Barracuda 1TB secondary SATA

I've attached the dump ZIP as requested in the sticky. The perfmon report is included in the ZIP folder.

Thanks again for any help you can offer

Best regards,

Answer:Ivy Bridge BSOD when resuming from sleep

Hello and welcome to Seven Forums,

If you are overclocking your system, please return all overclocked components to their stock speeds. If the BSOD's are found not to be caused by the overclock, you can re-overclock the components once we have finished the diagnostics.


SSD Updates

You have an SSD installed. SSD's that are not updated are known to cause or contribute to BSOD's. Please make sure the following are up to date:
SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
Marvell IDE ATA/ATAPI controllers (older drivers for these are especially problematic)
Other Hardware

The BSOD dumps you gave me do not give a definitive cause for your BSOD's.

As a result I recommend you check your hardware for issues. Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.

Also check your HDD for errors using Seatools and chkdsk.. Download and create a bootable version of the Seatools for DOS program as described here. For check disk, follow this tutorial: Disk Check
Work through each of these steps and report back after you've completed each one. If you have any questions, feel free to ask

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Hi everyone,

I have a sony vaio laptop running windows 7 home premium.

Basically, when the laptop sleeps OR hibernates and then wakes up again, my chrome browser does not work. When I click on a bookmark or type in a link it just keeps loading forever. sometimes it will give up, sometimes not. when i open a new tab, the default page (ie with my most common sites visited) takes forever to show up or does not show up at all. This only happens when the browser is not working. Its not an internet problem as I am able to use skype and utorrent. I have tried using IE and it also does not work when chrome is not working.

This problem has been occurring ever since I bought the laptop, but it only happens intermittently (ie not every single time). I cannot figure out anything associated with it happening or not happening.

Any suggestions of what to try?



Answer:Chrome not working after resuming from sleep

hi katie and welcome to the forums

i have had little problems with chrome what version are you using?

have a look on there help forum you can post your own to

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I installed Windows 7 Professional and everything works fine accept that my laptop crashes everytime i try to continue my work from sleep. There is no BSoD, and the sleep part works (the light indicating it works fine).

I have Windows 7 Professional (build 7600), Acer Aspire 5720Z.

Tell me what more info you need and I'll post it.

Thank you!

Answer:laptop crashes when resuming from sleep

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My Win8 machine crashes when resuming from sleep. This used to happen only intermittently, and I assumed it was just a feature of Win8 and I put up with it for a while. But now it happens every single time the laptop goes to sleep, and I'm losing lots of unsaved info and it's quite aggravating.

Here is the .zip file created after I ran SF Diagnostic Tool. (attached)

Thanks a lot

Answer:Crash when resuming from Sleep. Sometimes there is a BSOD.

...and I assumed it was just a feature of Windows 8

Bwah hah hah!!!

Only 102 Windows Updates installed. Most systems have 150 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all). Do this (and test for further BSOD's) before trying any hotfixes that may be described below.

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.

These devices have problems in Device Manager. Please uninstall them (right click on them and select "Uninstall") then reboot and check to see if the errors are resolved.

USB-IF xHCI USB Host Controller ROOT\UOIP_BUS_DRIVER\0000 This device is not working properly because Windows cannot load the drivers required for this device.

WAN Miniport (Network Monitor) #2 ROOT\MS_NDISWANBH\0001 This device is not working properly because Windows cannot... Read more

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Hi all, I have a Y50 touch notebook, I found out that every time I resume from sleep my audio almost not work, it is extremelly low and mono, only right side works, also the phone jack don`t work, I checked and audio drivers are up to date and windows also, I have Dobly active (if it make difference). I will be happy if anyone can help me because this is really annoying, I have to restart every time after sleeping. Bye!

Answer:Y50 audio not working after resuming from sleep

I got this from event viewerNome do aplicativo com falha: AUDIODG.EXE, versão: 6.3.9600.17090, carimbo de data/hora: 0x53413821Nome do módulo com falha: ntdll.dll, versão: 6.3.9600.17278, carimbo de data/hora: 0x53eebd22Código de exceção: 0xc0000005Deslocamento da falha: 0x0000000000039a7aID do processo com falha: 0x260cHora de início do aplicativo com falha: 0x01cfd6b6d843e23eCaminho do aplicativo com falha: C:\windows\system32\AUDIODG.EXECaminho do módulo com falha: C:\windows\SYSTEM32\ntdll.dllID do Relatório: 279a8d7e-42c1-11e4-8280-e82aea5db717Nome completo do pacote com falha:ID do aplicativo relativo ao pacote com falha:Sorry it is in portuguese, but its possible to see that audiodg.exe is crashing

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So this is the first time I've ever had a BSOD whilst running on stock clock speeds. I just resumed the PC from sleep when it happened. I've uploaded the file as instructed. Hoping some folks can assist.

Additional info - I took out my RAM modules a couple of days ago to test another module, which ended up working fine. When I plugged both modules in the first time, I got a no POST. After some retries of plugging them back in, it eventually POSTed.

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Hi all,

I'm getting a DPC_WATCHDOG_VIOLATION resuming from sleep but I think I got one trying to shutdown once but maybe it was shutting down to sleep.

Thanks for any help.

Answer:DPC_WATCHDOG_VIOLATION resuming from sleep. Windows 8 64

Tentatively it appears that your problem is due to a driver. The information given indicates a driver that is not the most likely cause. See if driver verfier can detect the true problem. Run for 36 hours
Verifying Drivers: Enable or disable the Driver verifier in Windows 8

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Howdy folks - have an X230 (2.51 BIOS) and a Mini Dock Plus 3 + USB 3.0, running Windows 7 64-bit. If I leave this laptop in sleep mode overnight, the USB controllers (EHCI/XHCI) seem to disappear on resume in the morning.  Dock USB ports are gone as well as the ports on the side of the laptop.  Display works just fine, dock appears to be seated properly, etc. If the sleep period is shorter than "overnight" - haven't determined exactly how long yet, but say, entering sleep mode and resuming an hour later - the bug doesn't occur. If the laptop enters S4 / hibernate mode from sleep overnight, and *then* resumes, the bug also never occurs (presumably you've power-cycled the affected component). It seems almost exactly like this problem:  I haven't spotted anything obvious in my Windows 7 'System' event log, but might need to enable some kind of debugging somewhere to crank up the log level...  

Answer:X230 and USB ports not resuming after sleep

Hi, rgiles
Does this issue only occur when the computer is in the docking station? If you haven't already, try leaving your computer out of the docking station overnight if possible and see what the result is. 

______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

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I took the plunge and installed Windows 7 Ultimate 64-bit. One nagging problem is that the wired network connection is lost after resuming from sleep mode. Running IPCONFIG shows a status of "media disconnected" for the wired connection. The only way to fix it is to restart the entire computer. I've read posts from others with similar problem on the Microsoft forums, but I haven't found a solution yet. I thought I'd pose it here for the network gurus to mull over.

Things I've tried:
* Updated BIOS to the latest
* Updated drivers to the latest (most recent version is from September 2009)
* Disabled all power management settings on the adapter
* Repairing the connection doesn't work. Windows reports the cable as unplugged.
* ipconfig /release and ipconfig /renew don't work again because the cable is reported as unplugged

The computer is a Dell Inspiron 530 desktop.

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In the last 10 days I got several BSOD REFERENCE_BY_POINTER. It does not always happen but I couldn't find any patterns so far except that every time it occurred, the machine was resuming from sleep.

I tried to read & analyze the minidumps with WinDbg but I'm not very familiar with it and the only thing I figured out is that it blames mountmgr.sys for the mess. I've attached the collected information.

Any advice about how to get rid of it is welcome.


Answer:BSOD REFERENCE_BY_POINTER when resuming from sleep

 Clean bootTroubleshoot Application Conflicts by Performing a Clean Startup
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:How to Change, Add, or Remove Startup Programs in Windows 7

Remove Kaspersky as a test, and replace with MSE.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

Good and Free system security combination.

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow
Full tutorial here:SFC /SCANNOW Command - System File Checker
Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics
Double click and open my computer.
Right click on desired drive and hit properties.
Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:


Upload a screenshot of your h... Read more

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Hi all,

My windows media centre machine is causing me a few problems. I can send it to sleep but when it wakes the screen stays black and after a few minutes a get a BSOD with DRIVER_POWER_STATE_FAILURE as the error. I have tried unplugging all usb and external devices but the fault continues. I have also updated my bios to the latest version.

I am uploading my dump file now to onedrive

Machine is

ASrock 870 Extreme 3 R2
Amd x6 1090t
8GB 1600 Ram
3 Sata hard drives
1 SSD Ocz solid.

Any help will be greatly appreciated. Thanks

Answer:BSOD When resuming from s3 sleep state

Memory Dump

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when i resume my pc from sleep the bsod appears and the pc restarts and then the check for solutions window opens when opened. please help me solve this... if any reports or data is needed please let me know what u want and also how i can get it thanx..

Answer:blue screen when resuming from sleep

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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The zip file with the dump files I obtained according to the sticky is attached.
It only BSOD when resuming from sleep mode. I turn it back on and it is a black screen (My monitor's light is brown, as if nothing is plugged in, but it doesn't say no input device). There is no mouse or anything, just a black screen for 10 min. Then it BSOD, restarts, and windows loads. Please help, thank you.
Is Windows 7 . . .
- x64
- the original installed OS on the system? yes
- an OEM or full retail version? full retail
- What is the age of system (hardware)? 1 month
- What is the age of OS installation (have you re-installed the OS?) 5 days

Answer:BSOD When Resuming From Sleep Mode. Please Help

BSODs caused by PxHlpa64.sys, a driver from sonic solutions, remove/update this driver

BugCheck C9, {228, fffff88001051f74, fffff980219d2d30, 0}

Unable to load image \SystemRoot\system32\DRIVERS\amdxata.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amdxata.sys
*** ERROR: Module load completed but symbols could not be loaded for amdxata.sys
Unable to load image \SystemRoot\System32\Drivers\PxHlpa64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Probably caused by : PxHlpa64.sys ( PxHlpa64+2f74 )
Update ASUS monitoring system tools, they use an outdated driver

ATKDispLowFilter.sys fffff880`04590000 fffff880`04599a00 0x00009a00 0x482a5671 14/05/2008 07:03:13

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My win 7 x64 machine BSOD's whenever it resumes from sleep. This is a new install with no third party applications and yes all the drivers and bios have been updated. If anyone can read the mini dump to help me with clues as to what the heck might be causing this I'd greatly appreciate it!

Answer:BSOD when resuming from sleep win7 x64

Without looking at the .dmp's, this setting has been known to fix the type of problem you are describing.

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Please somebody help me. I've already updated my video card drivers and th problem persists.

I have Windows 7 Ultimate 32 retail
Last Instalation of OS 1 month
Laptop 2 months

Thank you very much....

Answer:BSOD after resuming from sleep/hibernate

Hi, msansone; and welcome to the forums. I looked at five dumps and all five blame RTSTOR.SYS for the crash.

RTSTOR.SYS Wed Oct 24 22:08:17 2007 - Realtek High-Speed USB Media Card ReaderRealtek

This driver is way out of date. Try to update it from Reltek. If you cannot update the driver, uninstall the card reader; it is obsolete and not compatible with Win 7.

I also find two other obsolete drivers loaded on your system. Older drivers can and do cause BSOD's with Win 7. Update these drivers.

sisagpx.sys Wed Jan 24 02:01:26 2007 - SiS NT AGP Filter belongs to SiS (R) NT AGP Filter for Windows XP by Silicon Integrated Systems Corporation. This is an XP driver. Update this driver

srvkp.sys Thu Mar 20 07:22:12 2008 - SiS VGA Driver Managerbelongs to the software SiSkp or SiS (R) WindowsXP Display Manager by Silicon Integrated Systems Corporation.

Take care of these three drivers, reboot and let's see how your system does.

Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82811000 PsLoadedModuleList = 0x82959810
Debug session time: Wed Nov 3 11:38:16.296 2010 (GMT-4)
System Uptime: 0 days 0:54:56.980
Loading Kernel Symbols
................................................................. Read more

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Im having a problem resuming from Sleep. Im running Vista 64 with SP1. Im getting a BSOD 0x00000124 just before the welcome screen when the computer is resuming from sleep. It will resume from sleep fine with stock CPU settings, but with the overclocked settings at 3.6 i will get the BSOD. The funny thing is that it seems perfectly stable at 3.6 when playing games or during prime95 so I dont understand what the problem is. I've been running at 3.6 since I've had the Q6600, but I never really noticed the problem because I never put my computer to sleep. Prime 95 is stable all day so what could be the issue?

Any suggestions? I've tried with only 2 x 1gb sticks of memory, same issue. Could it be my power supply? Any bios settings I should check. Any voltages I should be especially aware of when overclocked?


Answer:Problem Resuming From Sleep - Vista 64 w/ Sp1

Sounds like a driver issue, specifically video, because the problem happens when coming from sleep state. Nvidia drivers suck. Big time. I bet on their bad drivers. To get sure of it, try the same with native Vista video drivers. In case the BSOD is gone, you found the problem.

You can alway hibernate too if it works fine.

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I have blue screens about every fifth or so time I wake my computer from sleep mode. I've attached my zip from the SF Diag Tool

Answer:STOP 0xc4 when Resuming from Sleep

Tried out a little DIY Dump debugging, looks like it's an NVIDIA thing. (I'd appreciate if anyone could verify that for me). Trying out a Driver uninstall, sweep, and clean install.

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I have a refurbished Dell XPS 15 laptop from 5 months. Every time i resume my windows from sleep, after a few minutes i got different Blue Screen errors. I've re-installed my OEM windows, once (from recovery Partition) but still the same errors.
I've attached my mini-dumps files, with the report and some screenshots.
Hope somebody will help because i don't know if it's a software or a hardware problem.
Thank you!

My specs:
Windows 7 Home X64 Original OEM

Answer:BSOD after resuming from sleep. Various Errors.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on Win7 systems due to the sptd.sys driver.
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

5 memory dumps
5 different BSOD error codes
4 different causes blamed

This is most likely a hardware error - but this includes compatibility issues, low-level driver problems, and even malware.

I suspect that removing Daemon Tools will resolve this. But if it doesn't, post back and we'll see what else we can do. While waiting for a response, try the free diagnostics here: Hardware Diags

Further info on BSOD error messages available at:

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows ... Read more

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About 75% of the time, when I lift the lid to resume my laptop from sleep, the laptop will not resume immediately. The screen will remain black, the wifi light stays disabled, and while I can hear the fan, nothing else really happens.

Usually after anywhere from 3 to 20 seconds, though, the laptop will eventually wake up, and I believe it tends to be when the hard drive actually starts spinning -- the hard drive light will blink and I'll hear the faint 'click' of the hard disk.

The resume used to be more or less instant. I've reformatted since I first noticed this problem, yet I still have it, which makes me think it might be a hardware issue.

Any ideas on if I can do anything to fix it?

Answer:Laptop is delayed in resuming from sleep.

HB1547, you might want to check the timeout on your hard disk. It looks like your computer is trying to load the os and your hard disk is not ready. Check the timeouts in your power options to see if your hard disk is going to sleep and that would be a point to check.

Also, with today's hard disks, you really don't gain a lot with sleep or hibernate.


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I have a new problem with my laptop which I had never had in the 3 years previously, whether it ran Windows 8, 8.1 and then 10.

Usually, when I go to bed at night I close my laptop screen and it goes into sleep. I then wake it up the next day without any issues.

But last week I upgraded my laptop's hard disk drive to an SSD and now if I close my laptop lid or put it into sleep mode, and then try and wake it the next day, it comes on, but nothing comes on the screen. I know it is on, as I can hear the fan whirring and also pressing the power button puts it back to sleep. But the display is completely blank. I then have no option but to hold the power button for 4 secs to power down the machine. Which is hardly ideal and means I lose anything I was doing when I closed the lid.

Oddly enough, if I put the laptop in sleep mode by closing the lid and then wake it a few minutes later, it does come on perfectly normally like before. The problem seems to be if the laptop has been in sleep for hours (i.e - overnight when I go to bed) and then when I press a key to wake it, it doesn't come back on.

Any ideas? Thanks

Answer:Laptop not resuming from sleep after HDD-to-SSD upgrade

You could generate a sleep study report and post it here in code tags so we might be able to see what is happening.
Go here for the tutorial: Sleep Study Report - Generate in Windows 10 - Windows 10 Forums

To post in code tags, select all of the report and copy it to clipboard, the click the hash(#) in the editor toolbar above and then paste the report in the middle.

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I get this picture on a computer I built, all new parts. I can't figure out the problem. I built 4 other computers the same, being very careful when I put them together. Only this one has the problem.

I believe it mentions a surge issue after clicking view details. Specifically, the problem appears after the computer resumes from sleep over night. The problem is not present after a short sleep period. This problem forces the computer to shut down during the sleep period. Turning it back on shows the error (and not specific at all). I'd love it if someone could shed some light on this for me.

Hybrid sleep is OFF. Hibernate is OFF. Would just like to eliminate a few issues before I try to work on it. Would this have to be a faulty hardware issue, such as a bad PSU? I changed plugs that the computer was using, including a power strip and directly into the wall itself.

I will check the insides to make sure everything looks good. No GPU installed. Any exceptional software testers for the PSU I could try?

Let me know if you have any suggestions! Thanks!

Answer:Computer crashes after resuming from sleep

Hi friend,

Any Event Logs generated that might be time-coincident with the failure?

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I am running a dell inspiron 17r se laptop and every time I try to use my computer after it has been in sleep mode I get a blue screen error message and my laptop automatically restarts. I do not get any blue screens at any other time besides when my computer resumes from sleep. I have done multiple fresh windows 8 installs but I am still getting the blue screen error. When I run the program "BlueScreenView" these are the two messages I receive:
032413-9187-01.dmp 3/24/2013 7:02:08 AM CRITICAL_PROCESS_DIED 0x000000ef fffffa80`13708640 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+7a040 x64 ntoskrnl.exe+7a040 C:\Windows\Minidump\032413-9187-01.dmp 8 15 9200 283,112
032413-6140-01.dmp 3/24/2013 5:40:36 AM CRITICAL_PROCESS_DIED 0x000000ef fffffa80`1591b080 00000000`00000000 00000000`00000000 00000000`00000000 win32k.sys win32k.sys+15884080 x64 ntoskrnl.exe+7a040 C:\Windows\Minidump\032413-6140-01.dmp 8 15 9200 291,232
I cannot seem to fix this. I appreciate any help! Thank you

Answer:Windows 8 Crashes only when resuming from sleep

Hello knlmwq,If we could gather a little more information about the problem computer, it might prove helpful in pointing toward a solution.1. )  Please follow this link:  BSOD Posting Instructions Windows 8 - Windows 7 - Vista.Follow all instructions with the exception of:Create a new thread HERE and attach the file(s) after step 4Note: Both files, autoruns and JCGriff2 BSOD collection app, of Step 1 need to be in the Documents folder.Next, Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.   For a listing of free File Sharing websites see: you may use File Dropper or post a link to the file in your next post.2. )  To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)Run Speccy and from the top menu, select File --> Publish Snapshot.  Click "Yes" to proceed.Click, Copy to Clipboard and  paste this address into your next post.3. )  Please download MiniToolBox by Farbar, save it to your Desktop, then run it.Check the following checkbox:List Installed ProgramsThen click Go.Highlight the contents of  Result.txt.  Copy (Ctrl + C), then Paste (Ctrl + V)  the contents of this file into your next post.  

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I am running a dell inspiron 17r se laptop and every time I try to use my computer after it has been in sleep mode I get a blue screen error message and my laptop automatically restarts. I do not get any blue screens at any other time besides when my computer resumes from sleep. I have done multiple fresh windows 8 installs but I am still getting the blue screen error. When I run the program "BlueScreenView" these are the two messages I receive:

032413-9187-01.dmp 3/24/2013 7:02:08 AM CRITICAL_PROCESS_DIED 0x000000ef fffffa80`13708640 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+7a040 x64 ntoskrnl.exe+7a040 C:\Windows\Minidump\032413-9187-01.dmp 8 15 9200 283,112


032413-6140-01.dmp 3/24/2013 5:40:36 AM CRITICAL_PROCESS_DIED 0x000000ef fffffa80`1591b080 00000000`00000000 00000000`00000000 00000000`00000000 win32k.sys win32k.sys+15884080 x64 ntoskrnl.exe+7a040 C:\Windows\Minidump\032413-6140-01.dmp 8 15 9200 291,232

dropbox link to minidump files:

I cannot seem to fix this. I appreciate any help! Thank you

Answer:Windows 8 Crashes only when resuming from sleep

run windows update

d/load and run the h/drive makers diagnostic utility on the h/drive
check for virus infection ect.

run malwarebytes

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Hello, When I close the lid the machine goes into sleep mode. When I open it back it's not resuming. This happened 2 days ago and before that everything was working fine. I can hear the fans/hdd starting when I open the lid but the display statys dark and the power button pulsates. No matter what I press it doesnt resume from the sleep mode. I have to press and hold the power button to force restart the machine losing all my currently open apps and documents. Any suggestions on what the problem might be and a fix? Thanks!

_________________________________________________________________________________________________T520 / i5-2450M / 8GB RAM / NVIDIA NVS 4200M / 1600x900 HD+ / Hitachi 500GB @ 7200 RPM / Intel N 6205 WiFi / Win 7 Pro


Go to Solution.

Answer:T520 not resuming after sleep mode.

Ok, it turns out the problem is even bigger. I restarted the machine again and it got stuck in the boot process right after all leds and the lamp light up. It continued for awhile and during that time it restarted 7-8 times and finally showed the BIOS screen and then booted up Windows. Is the computer failing?

_________________________________________________________________________________________________T520 / i5-2450M / 8GB RAM / NVIDIA NVS 4200M / 1600x900 HD+ / Hitachi 500GB @ 7200 RPM / Intel N 6205 WiFi / Win 7 Pro

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Hi, I have a T440P that was getting blue screen of death every time I was trying to resume it from sleep. KB2459268 fix from and reduced the occurences from 100% to maybe 75% of the time.  The problem is very annoying as I have to keep the laptop always on in order not to reopen all applications every day. The BSOD description is: Problem signature:Problem Event Name: BlueScreenOS Version: 6.1.7601. ID: 2057Additional information about the problem:BCCode: 34BCP1: 0000000000050853BCP2: FFFFF8800654E3A8BCP3: FFFFF8800654DC00BCP4: FFFFF800034E43A4OS Version: 6_1_7601Service Pack: 1_0Product: 256_1Files that help describe the problem:C:\Windows\Minidump\071014-8190-01.dmpC:\Users\aaaa\AppData\Local\Temp\WER-23150-0.sysdata.xmlRead our privacy statement online: the online privacy statement is not available, please read our privacy statement offline:C:\Windows\system32\en-US\erofflps.txt Any ideas?Thanks!

Answer:T440p BSOD when resuming from sleep

Hi Cristizmf,
Welcome to Lenovo Community!
As per your query we understood that you are facing the issue with BSOD error after resuming the system from sleep mode on ThinkPad T440p.
This kind of issue arises if there is a compatibility issue with Graphic drivers or with Lenovo Power Manager. Check uninstalling both the adapter from control panel ? program & feature option and check it once.
If the issue still persists then please provide us the dumpfiles from ?C:\Windows\Minidump? folder and send it through any file updating link, so that we will verify it and assist you further on the issue.
Meanwhile you can also check with updating all the drivers of the system and check it, to update the drivers use ThinkVantage system update utility from Lenovo support site.
Hope this helps!
Best regards,
Hemanth Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hello Everyone,

I wish someone could help me with this, I bought my laptop a couple of months ago. I keep getting BSOD every time I resume from sleep mode. Thanks in advance.

Answer:BSOD while resuming from sleep mode.

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.

Out of 7 memory dumps there were 3 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers)
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

The WER section of MSINFO32 shows a lot of Live Kernel Events. These are errors that says Windows doesn't know why it shut down. Most often these are hardware problems, with overheating being the most common. H... Read more

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Hello, I have just tried to install upgraded RAM on my computer and have found that I consistently get BSOD on resume from standby (sleep) mode. I have run the WinDbg software to find that the problem has to do with a certain driver but due to my inexperience, I cannot understand the debug log. If someone could please assist me that would be great.

Answer:BSOD when resuming from sleep after upgrading from 2 GB to 4 GB RAM

We have seen McAfee cause BSOD's on several systems and recommend uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials. How to uninstall McAfee products using the consumer Removal Tool (MCPR)

Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

Do not start the free trial of MalwareBytes, unselect that option when prompted.
Update and make full scans with both separately.

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Disk Check

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:

1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

Run Memtest... Read more

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