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R61i Recovery Failure - corrupt restore files, need recovery files

Question: R61i Recovery Failure - corrupt restore files, need recovery files

Hello, A friend conscientiously made the recovery disks when he got his machine, and now needs to use them. Much to his and my dismay, some of the files on the disks are corrupted in some way or another. He upgraded the hard drive after making these disks and had wiped the original drive in order to re-task it, so nothing from it is available. The machine is out of warranty, of course, so I understand that support will be ... less than supportive. Where might I be able to download disk images (preferably in DVD format) or perhaps the individual image files which are damaged? I can provide a list of them and which of the recovery disks they are from. Would anyone consider making such available for download or uploading them to a website? You can privately contact me at tumbleweed underscore biff at yahoo dot com. Thank you in advance. The machine is a 7650-9LU Mike

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Preferred Solution: R61i Recovery Failure - corrupt restore files, need recovery files

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: R61i Recovery Failure - corrupt restore files, need recovery files

A further note: another attempt to copy files from the CDs made for this purpose and there is only one file it was unable to copy: 4GOIE2A0.IMZ If someone would make this single file available, it is really all I need. Thanks in advance, Mike

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Mod Edit:  Merged separate topics re same issues/system - Hamluis.
Wife's 64-bit Vista HP laptop, which has been junk ever since we got it a few years ago, is stuck on the latest Microsoft update.  Everytime we try to start the laptop, it goes to the update screen, gets to update #3 of 3, then says "welcome" very quickly, before saying "Windows is now shutting down".  Then, it doesn't shut down.  The screen goes black, briefly, and the cycle starts over.  I've tried starting in Safe Mode (all 3 options), and still get stuck on the update cycle. 
I did a disk check.  Took hours, but didn't help. 
I went to system recovery, and then selected system restore, but it said I had to leave system recovery to start system restore, but didn't explain how to get to system restore w/o going through system recovery.
When I did get a pop-up that asked if I wanted to restore to an earlier date, I clicked "yes", but nothing happened.
At one point, I got somewhere that asked for a password, but she has no idea what the password is.  We tried all her usual passwords.
Now, I do have an external HD which I backed up her laptop with, several months ago, but I have no idea if that will help, or how?  And would she lose anything since that back-up, if we were able to use that?
I can't download anything on her laptop, and can't ever get to the start button.
It worked when she first turned it on this morning, but she has this weather add-on tha... Read more

Answer:If I do System Recovery, Will backup files restore current files/settings?

Update:  Still not working, but I was able to get to the recovery screen, and I am currently backing up to an external HD.  Any way I can use this to get the laptop going again?  Or, if I do system recovery, returning to factory settings, can I then use this backup to recover everything?
I've never had to use a backup for anything...

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I recently created Recovery Discs in Windows XP, but when I insert Disc 2, it always says that it is the incorrect disc so I cannot continue the factory restore.Now I'm trying to restore by booting into the Rescue and Recovery on my hard drive, but it cannot find the hidden factory partition on the hd. It also now says that the restore had a "convertion" error when it wouldn't recognize disc 2 and will not let me try to look at my hard drive to restore anymore. If I use the RR boot disc, it will let me try to restore, but it finds nothing restorable on the HD.I did look at the hard drive and see 2 partitions with one being a IBM_SERVICE partition with 3.9GB total size and 2.9GB free space.Please help, thanks.

Answer:t43: Recovery Discs are corrupt and Rescue and Recovery won't restore from the Hard Drive?

Hi, maybe somebody here could help me. i've totly lost the original partition of IBM on my T41 thinkpad. If somebody could advise me how do i get it back, i would appreciate it very much. Thanks,Shai

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I have spent 2 weeks recovering files with EASEUS data recovery from an external drive which has gone into RAW File system which I now cant access. When I tried to play audio files that were recovered Windows media player says the files are unreadable and unrecognisable even though they are showing as WAV files. Any ideas as to how to recover these wav files or change the RAW file system back to FAT or NTSB. Every other recovered file works OK. Is there another program that would recover just the wav files perhaps

Answer:Corrupt WAV files after recovery

You could try VLC player click here , see if it recognises them. Or maybe Audacity click here which might be able to convert them to MP3 format. If you do try to convert to MP3, you'll also need the Lame MP3 Encoder click here

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recovery cd not working. computer is Persario SR1500NX. had corrupt files, would not recover from hard drive or CDs. Used retail copy WinXP to recover files, now have retail copy on hard drive. Would like to install original copy of WinXP and associated drivers from recovery CDs and restore computer to original condition. Currently computer functions with retail copy of WinXP.Any suggestion?Thank youProduct # PX786AAS/N # MXF530021T

Answer:corrupt files recovery cds not working

The retail copy of XP is better than the HP/Compaq copy because is doesn't contain all the HP bundled crapware. Plus any drivers on the Recovery disc are as old as the PC. I suggest you keep the retail copy installed & just bring everything up to date. For what it's worth, here's the HP drivers, looks like most are about 6-8 yrs old:

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the pdf file in which i kept my pictures gt corrupt. i used image extractor tools but for nothing. please help me. i am clueless what to do?

Answer:pdf image recovery from corrupt pdf files

Hi and Welcome to TSF!

What happens when you attempt to open the PDF?

You could try something like this:

PDF Recovery Toolbox | Adobe PDF repair software. Fix corrupted PDF files.

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Hi all, I'm hoping someone can give me some clues about my most recent problem.

To cut a long story short: I fried my motherboard and CPU! My fault! I asked the tech who replaced them to save all files in my documents before he reformatted the hard drive - which was undamaged and had all files intact. So the tech saved everything in the user accounts belonging to my children, but nothing from mine - which is where everything was!!!!!! Not my fault!

So, I purchased the program, Recover my Files, which worked wonderfully and has recovered some 2500 photos, but about 500 or so, won't open and are apparently corrupt. Yes, yes, my fault again because I didn't have them all backed up!!!!

Anyway, why I am writing is because I am wondering if anyone knows how I can fix these corrupt jpeg images - on the cheap - because this exercise has already cost me close to $1000 - and just before Christmas too. I would really like to be able to repair the files but have no idea how.

Any help would be greatly appreciated.
Thanks in advance,
Purple Ragdoll

Answer:Corrupt jpeg files after recovery

Hi Purple Ragdoll,

I hate to be the bearer of bad news but sometimes when files are recovered using recovery software, they are in a bad condition and it isn't possible to repair them.

However, you could try searching Google for some specialist software which may be able to help with some of the files:

Most of the software available should have trial versions so you could experiment with some before buying if they are successful.

I hope it works but don't hold your breath :)

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Hi all, yesterday I did a recovery on a hard drive where ALL the customers files where deleted. The files where removed around 6-8 months ago, probably longer.However, I used a software called Stellar Phoenix Windows Data Recovery - Professional to recovery the files which the customer wanted. After selecting the .docx files, the recovery was successful but the .docx files will not open as they are corrupt.Here is what I have done so fair to try and fix this -Used several third-party software to repair the document files, no luck.Used Microsoft Office 2010 repair but no luck.Opened the documents in a free software like OpenOffice, this just came up with loads of characters including #, $ and such.Sending the document via email to gmail - I read this on the internet and it apparently worked. Not for me I'm afraid.Just to add - I am using an USB to SATA kit to do this recovery.So there any other ways to get this documents up and running? Using different recovery maybe?Here is the history of the hard drive - The desktop with this hard drive in went to a computer shop due to the motherboard failure. After installing a new motherboard, totally different to the original motherboard, the desktops OS (Windows Vista) product key would not work, as its an OEM version. Not sure exactly why this computer shop did what they did but they basically reinstalled Windows Vista, removing ALL files with it. They still could not get the product key working so they used the other hard drive (... Read more

Answer:Hard Drive Recovery, doc files corrupt

Welcome to CH.Thank you for posting. Perhaps some members will ofter suggestions.It would appear that you have done all you could.The problem Y with the product key has happened to others. One would think  big rich Microsoft could make it easy for  users to restore the system.Actually, they do offer some help. But you have to look for it. link above is helpful, but might not fix your specific issue.

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Hi, I recently completely lost access to my usb IDE harddrive which had a lot of multimedia stuff on it (songs, pictures and videos). After using a utility from the Harddrives manufacturer i was finally able to see the drive under windows disk management utility but it appeared as unpartitioned or unintialized.
Since the data was very important I did not create a partion or format the drive instead im now using GetDataBack software to recover the files. But whats happening is that some of the files in the folders that have been recovered to a new drive cannot be viewed e.g the jpg files dont have a preview when viewed as thumbnail or if viewed in a picture viewer software same goes for a lot video and music files (as if they are corrupt)... any suggestion why is this happening ? should i try a different recovery software ? if so which one?

Answer:Data Recovery using getdataback corrupt files

You should try Recuva from Piriform, or Photorec.
They are freeware.

Also, dont install the softwares on the hard disk from which you wish to take out data from, as the files may get overwritten. Make the drive as a slave to another drive, and install the softwares on the master drive, and then recover the files.

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I hope by posting this message I can help someone else avoid the problem I just encountered.  I purchased a G530 with XP preinstalled about 10 days ago.   Today I entered the Rescue and Recovery Workspace just to see what the options were and get familiar with it in case of future problems.  I was greeted by the announcement that there were 3 corrupt windows files that must be fixed--unfortunately, I didn't write down the file names.  When the system rebooted after the "fix",  I had lost internet connectivity completely.  After a lot of frustration and fruitless diagnosis, I reinstalled a backup I had (luckily!) made 24 hours before, and that restored internet connectivity.  I had been online a few minutes prior to rebooting to see what the Rescue and Recovery Workspace was all about, so I know I had internet connectivity up to that point. I'm feeling very insecure about Lenovo's Rescue and Recovery software right now, although it did restore my backup without problems.  I think I'll give up on even entering the Rescue and Recovery Workspace unless and until disaster strikes and there's no other choice.   

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Copying and pasting this from the HP board I originally posted it on as I've got a lot more faith in you lot.
This is from my boss' wife's HP Pavilion a6110n, she'd managed to fry the OS so badly it couldn't get past the automated system diagnostic page.

Had to run a system recovery this afternoon, not too happy about it. When given the option to backup all the files beforehand I was overjoyed, and plugged in a brand new usb hard drive for it to dump all my info on. After an hour or so (took FOREVER to copy everything) I disconnected the drive before letting it run the system recovery. Now that I have the pc running again, how do I go about recovering all my info? When I plug the 320 gb drive in it shows up as an empty 290 gb drive (J: )... there is a Recovery (D: ) partition of 8 gigs but neither can be used with the backup recovery program.

What exactly was I able to save from the drive before the recovery?
How do I get it back?

thank you
Click to expand...

used the "File Backup Program" in Recovery manager.

so am I SOL? I've never had to pull from a backup before, this is the first time I'm attempting to re-import any info after a system recovery so I'm a bit lost. Any help would be greatly appreciated...


Answer:How to restore files after System Recovery?

what is on the D partition - anything you can copy?

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I bought a HP laptop which came with Win 10 Home. Due to some reasons, I downgraded to 8.1 by clean install. Now i want to do factory reset to win 10 But i realised that my F11 hp recovery manager is no longer working.The recovery partitions are hidden and but the files are still there. My hard drive has GPT partition system, so I'm not able to set the recovery partitions active. Using some tool, i made a backup of files in the recovery partition. Is it possible to create any bootable usb recovery disk using the files from recovery partition or even make the f11 work again and restore my laptop to win 10. (Note: the problem is not restoring to genuine win 10 because the product key of the win 10 which came with my laptop is embedded in my laptop bios, so when i install win 10 home using any ISO, it gets automatically activated with the OEM key in my bios.)

The issue is about the factory HP recovery because i have to restore it to claim the warranty. When i installed 8.1, the recovery partitions went hidden. There is no longer the HP recovery push button option which i get when i press F11 during startup. I thought win 8.1 may not be able to recognise the partititons and files. so i did a clean install of win 10 and Installed the HP recovery manager software and the software says the recovery partition is deleted. But i can see very well that the partitions are still there and the files in it are not disturbed.

I need help from someone who know about recovery partitions ... Read more

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I backuped all my docs using HP Recovery Mgr to an extenral drive.  Then my 6yr old HP HG62 w/ WIndows 7 display failed. I bought a new Dell w/ WIndows 10-.  How can I restore the WIM files to the Dell Laptop?

Answer:How to restore the WIM files created with HP Recovery Mrg W...

@Msandov? Msandov wrote:I backuped all my docs using HP Recovery Mgr to an extenral drive.  Then my 6yr old HP HG62 w/ WIndows 7 display failed. I bought a new Dell w/ WIndows 10-.  How can I restore the WIM files to the Dell Laptop?You cannot use system files from Windows 7 on your Windows 10 machine.  Transferring system files from Windows 7 into your Windows 10 Operating System will likely break the Windows 10 File System. Assuming the data exists within the .wim file set, you can extract non-system files / folders from your backups. Essentially, use 7zip > extract the data to a sub-folder.. Examples:How to Extract Original (Default) System Files from Windows Setup Disc? Open/Extract WIM File with Freeware on Windows/Mac/Linux   When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Fixed / Answered? Click that post Accept as Solution to help others find Answers.

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Hello Guys I recently backed up my hp computer before overwriting the OS and formating the drive. I used hp recovery to make the back up and I did this on 5 separate dvd's. Now I want to restore the files on to my PC. When I insert the first disk and run the restore application contained therein, it starts the process for copying the files to app data and on completion it prompts me to insert disk 2. Here is where the problem begins, when I insert the second disk nothing happens. The message box remains there asking me to insert disk two. May someone please help me on how I can go about the restoration process. I really need the files urgently. Thank you very mcuh for taking time to read my post. I look foward to your helpful replies.  Taoyuan

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I had to do a system restore on my laptop.  I was asked to backup all of my documents, pictures, videos etc and I did so using the Cyberlink software.  I restored my computer back to windows 7 first and tried to install my files with no success so I upgraded back to windows 10 and still had no success.   After the system restore I tried to reinstall all of my files and I got the error message shortly after the restore process that the file(s) could not be restored.  This message appeared from file 53 through the remaining files totalling 144. I had some very important documents on this computer that I would not know how to get copies of.  How can I recover my documents and files? 

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I used HP Recovery Manager to back up all my data files before a full System Recovery and now I can't restore the backed up files.  Recovery Manager saved all files as .wim files and no one at HP tech support knows how to restore these files.  I have copies the files to my desktop but can't access the data.  How do I convert these back to music, photo, document files and then restore them to my document folders?

Answer:Restore .wim files after a System Recovery

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I have recovered my files (PC Recovery and Recuva) after performing a system recovery. I don't know where to put the system files. My system is Microsoft Windows XP Home Edition Version 2002 Service Pack 2. My computer is a Compaq Presario AMD Sempron Processor.

Answer:Restore files after system recovery

Hi .

Are you saying that you used recovery recover system files from a partition you could not access or read?

I don't believe those system files will be of any value to you. Recovery software is designed to allow users to recovery data files, not system files.

System files are complex and will not function properly without the proper settings and attendant registry items.

Data files are simple and can be recovered, moved, etc...with no problem.


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Hello. My hp 15-ac121dx 1tb hd has failed. The hd was an issue for a while and during the backup the drive failed. I put in a new hard drive and now its telling me I need an os. Any suggestions on how i can get the windows it came with?

Answer:Hd failure. Failed during backup no recovery files saved

Hi,It came with Windows 10 64bit Home version from factorySince you've not created recovery USB after first setup of this laptop, you've to Order recovery USB from HP to factory reset OS now. you can do a Clean install of Windows 10 64bit Home version by using Microsoft media creation tool, creating a UEFI bootable installation USB. Windows 10 will get activated automatically on installation, while connected to internet. drivers from here:

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First, please forgive (and by all means gently correct) any protocol errors - I am a new poster to this forum. I am trying to restore files to a T60 which were backed up using R&R on a T420S. (Yes, my brand new T420S has turned into a brick - it won't power up and I am shortly going to return it to Lenovo for repair). Full backup was made to a partition on a USB hard drive prior to the failure. When  fire up R&R (v4.21) on the T60 (after plugging in the USB drive, obviously) and use the "Advanced" screen  R&Rcannot see any backup (even though Windows Explorer can see the partition and the RRbackups file). Is there a way to force R&R on my T60 to see the backup so that I can select files to restore? It may be relevant that I use R&R normally on my T60 to backup and it CAN see the backup made on THAT (different) USB hard drive. Many thanks if you can help

Answer:Rescue & Recovery - Restore files to a different machine

IF you made the usb drive a "recovery disk" then all you have to do is boot the T60 with the usb drive (press F12 on the Thinkpad start screen and select the usb drive). The usb drive will then run the R&R software. Once in the restore screen, select restore from backup. You will then have an opportunity to save the data files you want on the C: drive or any other drive you want. After saving the files just back out of R&R and restart normally. Good luck! PS. Backups made with different versions of R&R are not compatible, that's why the R&R in the T60 does not recognize what's on the usb drive.

E420, i5, 8GB, 500GB/7200, 32GB mSATA, Win 8.1 Pro x64T61, 4GB, 500GB Hybrid, Win 8.1 Pro x64

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So basically I got off my computer earlier to let me mom use it, and I had to reboot it first, and I assumed she knew how to start it (there is a trick to ours), and SOMEHOW I guess she initiated the System Recovery and made the only user account accessible HP_Owner. I really need to get my user account back, cause I have a lot of important stuff on there, like stuff that I do for work, and I'm screwed if I don't get that stuff back. The files all still seem to be there, but I don't want to do anything to mess them up.

Answer:Restore Settings And Files After System Recovery

It depends on what sort of recovery she did. Open up Windows Explorer (Start...Run...type in "explorer.exe" (without the quotes) and press Enter).

In the left hand pane, locate My Computer and click on the + sign next to it.
Then, click on the + sign next to your C: drive
Then, click on the + sign next to the folder named "Documents and Settings"

What are the folders located there? At a minimum there should be an All Users folder, a Default User folder, and the HP_Owner folder. Are there any others?

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Adding more information to my problem w/missing .dll files. I brought up the files for the game on another computer and these are the .dll files listed: msgHook.dll, spyPeer.dll and Gif89.dll. Can someone PLEASE tell me where I can find the files for download. Also any advise as to why retore does not work? see previous problem description regardin this issue. Thanks!!

Answer:.dll files missing/restore/recovery tools

Heres gif89.dll click hereHeres msghook.dll click hereboth these are part of VB6, never heard of spypeer.dll.

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When I got this Vista computer, I found AOL and Vontage were installed on it. I didn't want either so I deleted both thru recycle bin and cleared bin so both are gone. I tried to download 100% free spades game v4.80, but I got this message: "missing Micrsoft VB runtime DLLS missing" I tried to do a restore back several times, but each time I got messages saying restore didn't complete due to unspecificed error. I tried to do a recovery back to original installed programs,but neither software were on the list. Does Recovery tool have to done by each program separately or is there a way to do recovery for all pre-installed software all at once? My main problem is " how do I get the .dll files so I can download the game. Please help!!

Answer:missing .dll files/restore/recovery tools

What make/model computer ?You may have a hidden partition that will have the restore/recovery program.For example if a DEll computer:Restart the computer and when you see the blue bar at the top of the screen showing Dell,press CTRL and F11 to enter the recovery/restore partition and follow the prompts.Using the the hidden partition recovery will restore all preinstalled software.

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When I got this Vista computer, I found AOL and Vontage were installed on it. I didn't want either so I deleted both thru recycle bin and cleared bin so both are gone. I tried to download 100% free spades game v4.80, but I got this message: "missing Micrsoft VB runtime DLLS missing" I tried to do a restore back several times, but each time I got messages saying restore didn't complete due to unspecificed error. I tried to do a recovery back to original installed programs,but neither software were on the list. Does Recovery tool have to done by each program separately or is there a way to do recovery for all pre-installed software all at once? My main problem is " how do I get the .dll files so I can download the game. Please help!!

Answer:.dll files missing/restore/recovery tools

Try installing the Microsoft Visual Basic Runtime Files click here

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I used system recovery's backup tool to backup my personal files including my inbox for Windows Mail. When I tried to import the files into my new inbox after recovery, the file type for just plain old Windows Mail is not listed. Therefore the import tool doesn't see the files in the backed up Inbox. It shows Windows 7 and Windows Outlook, but not plain Jane Windows Mail. I did everything right and I have a complete backup, but now can not restore my messages because the Import tool doesn't have the correct file type. In the backed up folder all the files are .eml type. What can I do? I am running Windows Vista 64 bit.

Answer:Can't restore inbox files from system recovery backup

Can you take a screenshot of what you are seeing?

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Hi all I backeped up my lenovo G560 files to an external HDD using OneKey Recovery(OKR) then I restored my laptop to its factory settings. My problem now is I can not restore those files because the OKR system says the backup image is invalid.Is there a way of restoring these file using another program or even extracting the information that i want without actually restoring the files. I really need those files. Please Please help asap.

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These are the files missing.

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Software Protection (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file miss... Read more

Answer:File missing-How to restore files from recovery disc?

Hello and welcome to the forums Exorep!

That looks like the output of a HiJackThis scan to me.

Try going to an administrative command prompt and type in sfc /scannow to scan for and hopefully replace those coponents:-

1. Click Start Orb
2. In search box, type cmd
3. Right-click on cmd.exe, and choose 'Run as Administrator'
4. In the prompt type in sfc /scannow and hit Enter.

Hope that helps!

EDIT:- HiJackThis has issues with 64bit Windows and that 023 (file missing) is one of them. This may be a case of false positives detected with your system.

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Since I restored a system recovery (Win 7 Ultimate 64 Bit with SP1), I run into a nag screen during each logon. It tells me "'Recovery completed. Do you want to restore your user files?".
There are only two options "Abort" or "Restore" - none of them worked (I can restore my user files, but the nag screen is shown again after a system restart).
I found a similar discussion in Microsoft Answer forum her: 
and posted my findings. During my investigations I came across similar issues here in German forums. A few information and screen shots I collected showing my findings in process explorer may be found in my blog (unfortunately in German):
Maybe somebody has a clue to solve that nasty issue.Gru▀/greetings G. Born - Blogs:

Answer:How to get rid of notice, 'Recovery completed. Do you want to restore your user files?

Based on your description, I think you manually backup your user files or set a task to do it before . When you did the system restore, it only affected Windows system files, programs, and registry settings. System restore does not affect personal files.
I read your reply on that thread, I'm wonderring if you make any task scheduler about backup and restore?
If you set any tasks related with backup and restore, please try disable that task, then restart the computer to check if it works.

Hi Miya,
thanks for your reply. Well I can say, I have definitely not set up a task in task scheduler nor I have manually backed up user files. The system image I used for restore was created after a fresh Windows 7 Ultimate x64 install (setup DVD was obtained from
an iso I downloaded from my MSDN account, and it included SP1 already). The only things I changed after Windows 7 install: Updated some drivers, I added Microsoft Security Essentials and Microsoft Word 2000 - and I defined a couple of desktop shortcuts to
portable apps located on other partitions. This was the minimal working environment I like to see after a system restore from image backup.
I haven't defined any task within task scheduler (not after backup nor after installing Win 7 and before creating a system image backup).

If you cannot find which task, I suggest you temprorily disable the Task Scheduler service. You can modify the registry to do it. Note, there might be some risks when modify the ... Read more

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Ok so one day, i rebooted my pc, i have windows 7 hp x64, when i booted it up, it worked fine for a few minutes then gave me a bsod. errors were: 0xFFFFFFFFC0000096 and 0xFFFFF80003512B5A

this happened several times, ( i did it on the same day). so i tried safe mode, and it looked like a mix between win7 and 95, and i backed up lots of my programs and stuff to an external hard drive. then when i re bootted the pc again, it worked fine in regular mode, and and this pop up box said, recovery completed...etc, and it asks restore files, and cancel. i clicked restore, or cancel and it still bsod after 2 minutes, it would not bsod if i didn't touch the thing. i did a re install of windows, and then, my screen in regular mode was screwed up, like squashed from 2 sides, and pixelized a bit. i tried everything and then it sort of fixed itself. but the recovery thing keeps poping up. good that their is no bsod. its just annoying.

Answer:Recovery completed, restore files bug after multiple bsod & reinstall

Hello singular9, and welcome to Seven Forums.

Please go ahead and read the link below to post back with the needed information for someone to hopefully be able to help later with it.

Blue Screen of Death (BSOD) Posting Instructions

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I would like to ask for your help with my problem:

2 days ago I had a virus on my laptop, so I restored it to an older version. However, I accidently restored it to 02/2014 date. So now I have the files before this date, but missing the ones up until the restoration was done.

I tried using two softwares (Advanced File Recovery 4.1 and Recuva) and both softwares "see" the files after 02/2014, and they can be "restored", but can't be previewed or opened - but they have a proper file size.
I get the error message when I want to open any docs (in Word): "The file is damaged."

Is there any way to restore these files? If so, how?

Thanks for your help in advance!

Answer:Recovery of lost files (after inappropriate system restore date)

Sorry, it was most likely a "backup", not restore.

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When I go to system recovery, it says  that a backup was never installed however drive D is where my files are.

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My question is similar. I'm new to Win7-64. I want to back up the entire system but will System Image Restore allow me to identify and restore individual files? Win7's normal back up function does that, but it doesn't save the OS and programs.


Answer:System Image Recovery allow me to identify & restore individual files?

Hello Mark, and welcome to Seven Forums.

Sorry, but when doing a System Image Recovery, you will not be able to pick and choose individual files and folders. It's an all or none deal.

However, you could use the tutorial below to manaully extract individual files and folders from within the system image if you like.System Image - Extract Files Using Disk Management
Hope this helps,

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i just recently back up my files to an hd drive with help of win 7 back up wizard and now my question is how to restore back up files if the pc is no longer working because of corrupt files?? or BSOD or anything... please help.. i just want to be prepared in any outcome that may occur..

Answer:how to restore back uped files if the pc is no longer working because of corrupt files??

Well first of all, you don't want to restore your backup if your pc is no longer working. A backup only makes copies of your personal files, like documents, pictures, ect... You would want to use your Windows 7 CD/DVD to restore your system to factory specs, then you restore your backup (using the same Restore Wizard) to get all your personal stuff back.

Hope that answers your question.

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Here's My Situation:

I have a Toshiba Satellite L505D-s5695 Laptop, and I had to put a new Hard drive in it, but not before I Copied the Recovery partition files over to an external Drive.

So I have No recovery discs, and no original Hard Drive.
Because of this, Holding "0" while booting, or F8 options to restore or get into the toshiba recovery utility do not exist any longer.

Is it possible to use Imagex or some other utility to restore the laptop to factory image with the Files that were on the original Recovery paritiion?

I'm currently playing around with imagex commands and the .SWM files,
but if someone knows the exact command line to use or procedure it would be of great help!


Below I've the Files I've retained on another Drive that were originally on the recovery parition:

? !V4_03_11.VRP
? !V1_05.VBR
? !V1_22.VRR
? !V1_24.VRC
? ... Read more

Answer:Satellite L505D Factory Restore from Recovery Partition Files Manually

>I have a Toshiba Satellite L505D-s5695 Laptop, and I had to put a new Hard drive in it, but not before I Copied the Recovery partition files over to an external Drive.
After reading this I must say that this will not work. You cannot simply copy these recovery filed on other HDD and start recovery installation. This will not work.
Either you can start recovery installation following Toshiba procedure how to start HDD recovery installation or you must create recovery DVD and use it for OS installation.

This recovery DVD can be used on every HDD. With other words, you can replace HDD with new one and use DVD for recovery image installation.

Following your logic everyone can make simply files copy and use it on certain notebook. It will not work.
Have you created recovery DVD following Toshiba advice/description about recovery disc creation?

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I factory restored my Windows 7 HP desktop (no SP1), then recovered my files from an external hard drive through the HP File Restore program and now I get the window saying "Recovery completed. Do you want to restore your user files?" at every
Long story short, I was not able to find much help online as this seems to not be a common problem. This was the closest solution I could find on this same forum:
However, I was never able to find the "Recovery.txt" file I need to delete for the problem to go away.
Now I have restored to factory settings once more and the window continues to pop up at every startup.
I have no idea how to fix this, so any help would be greatly appreciated.
Thank you.

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I was trying to create the factory recovery on my usb drive when my computer went to sleep unexpectdly. Worried this would corrupt the install I canceled the install. Now every time I try to do it again I get the message... "Unable to Find Files for Recovery Media" What can I do?

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When I try to use the Factory Recovery Disk creation program in the ThinkVantage Tools on my W701 with Win 7 x64, I get this message "Unable to Find Files for Recovery Media" and the program won't go forward.  Any ideas out there? Thanks, Jim


Go to Solution.

Answer:Factory Recovery Disk says "Unable to Find Files for Recovery Media"

did you delete the recovery partition on your hdd?

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Dear All,

My colleague mistakenly deleted all the file from the Windows 7 recovery drive, drive is still there and nothing have been copied in that drive after deleting the recovery files. Machine is HP Probook 4530s. Is there any way to restore the windows 7 recovery reset the system to its factory settings?

Thanks in advance


Answer:Recover Deleted Windows 7 Recovery Files from Recovery Drive

You might be able to use a free recovery tool like Recuva or MiniTool Partition Wizard. But there are no guarantees that all deleted files will be recovered or that they will be in a usable condition.

Recuva - Undelete, Unerase, File and Disk Recovery - Free Download

MiniTool Partition Recovery

It may be safer to contact HP support and buy a set of recovery disks for your particular machine. I'm taking a guess that you are in India?

Contact HP - Office locations | HP? India

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I know how to recovery files, that is using software Ontrack EasyRecovery, Stellar Phoenix Windows Data Recovery, iCare Format Recovery, etc

but i need to recovery an info that is in registry, from formatted disk

what software or how to do this?

*old os is windows xp, that i wanted to get an info in the registry
*new os now is windows 7 32 bit, but i am no using it again now, to recovery the disk in another computer

Answer:How to recovery registry from formatted disk? not recovery files

Quote: Originally Posted by siluet206

I know how to recovery files, that is using software Ontrack EasyRecovery, Stellar Phoenix Windows Data Recovery, iCare Format Recovery, etc

but i need to recovery an info that is in registry, from formatted disk

what software or how to do this?

*old os is windows xp, that i wanted to get an info in the registry
*new os now is windows 7 32 bit, but i am no using it again now, to recovery the disk in another computer

Are you booted to win7 now? Is winxp disk also connected? If so... what is the winxp drive letter (from wihtin win7)?

What registry key do you want to examine?

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So I'll try to give an exact account of what has happened.

85 GB of ISO files in a folder on my desktop.
I drag and drop the folder into an opened folder window. (this folder is futher in my /C)
New folder is created and a message says some files is in use and stops immediately.
Close program, delete partial folder created.
Message says files too large for recycle bin do you want to perm. delete them. Yes.
Drag and drop folder again, nothings there when I open it.
The whole process took no time at all. Never once did I see a status bar even blink on the screen. No waiting time whatsoever.

Here's the fun part.

My drive properites shows a 85 GB decrease in size and no .iso files show up in a search.
I tired one file recovery freeware program and only 8 of the iso's even showed up. All were "over written" and not recoverable. Restarted the computer. Ran it again, now no iso's show up.

I had a pretty knowledgeable programer help me through the above steps and they tried several options I can not describe, because they involved command prompt and other things I'm clueless about. Unfortunately Windows is not their hot subject, so suggestions are more than welcome.
Any ideas as to where the heck the files went? Is it worth it to try other recovery programs or will that just increase my chance of actually writing over the iso's?

Vista Home Edition
Maxtor DiamondMax 10 HD

Thanks a bunch. I would greatly appreciate having... Read more

Answer:File Recovery: Files Not Showing Up In Recovery Program

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Relevance 85.28%

I know how to recovery files, that is using software Ontrack EasyRecovery, Stellar Phoenix Windows Data Recovery, iCare Format Recovery, etc
but i need to recovery an info that is in registry, from formatted disk
what software or how to do this?
*old os is windows xp, that i wanted to get an info in the registry
*new os now is windows 7 32 bit, but i am no using it again now, to recovery the disk in another computer

Answer:How to recovery registry from formatted disk? not recovery files

If you've written data to the disk, specifically loaded another OS, chances or recovery are slim. Windows writes all the info at the beginning of the disk, so it would be over written.
if you still have the disk and it is not written, and you can mount it in another computer you can try an undelete software to get the reg files. They are located at %SystemRoot%\System32\Config\
there are also .bak files that house the same info from the date stamp dates, from the last time a system state backup was done.

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I have 5 discs from a HP system recovery backup, how to recover my pictures and music onlyThanks

Answer:Recovery photo files from an hp system recovery backup

apsyandme Instructions for recovering the files are in this thread: HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8.1) | HP« Customer ...Good Luck

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I have tried to rescue the machines, using the standard Thinkvantage process, to no avail. Are there CD's for download , so we can re-install them from scratch? It would be much easier if CD's came with this units  

Answer:R61i recovery process not working. Need to have recovery CD'a

You had to burn your own set of Recovery media from Window's OS under thinkvantage program. Now you need to call Lenovo, and obtain a set of disc, you will be charged a service and handling fee. 

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I had format a D: partition, where was a HDD Recovery file, now I can't recover my PC.
Easy question, Can I download that file from a Toshiba website or from another site?

Answer:Satellite A300: Deleted HDD Recovery Files - How to download missing files

You cannot download the HDD recovery files or the Recovery image.
You can order the Recovery DVD from here:

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I run a system recovery, and ended up having my recovered files in C:/System Recovery file folder/C/ folder. However, I do not know what to do with them. And I cannot open some of those files either. Also, I am supposed to re-load all programs but that folder contains a Program file directory. Question is then, how do I finish the recovery process? I am running Vista, and already did all updates as required.

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I did a complete backup & successful (email, files etc.) from the F11 boot on a external disk drive.

Then my HP Pavillon went to maintenance.

Now I have a great new fresh VISTA and have sccessfully restored all my files from VISTA and they are all in "C:\System Recovery Files" with a Restorewiz.log file.

My question is: what is the next step to get all my files, emails etc. bacK; this is not clear on all vista forums?

Thank you very much indeed!

Answer:F11 backup Reco Manager OK but files on C:\System Recovery Files

Hi lolita,

Welcome to Vista Forums!

I think the following article from the HP web site will answer your question - I read it and it provides the additional steps required to get everything back where it belongs: How to Restore Backup Files Created During the F11 Backup Procedure - HP Customer Care (United States - English).

I hope this helps.

Good luck!

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I need help please. I do not have XP CD, the D:recovery partition exists but I know it has not worked in the past. Here is the problem and what I have done so far:

I was running Windows XP Media center on my very old laptop (newer hard drive) when it went dead. When I turned it on, it came to HP logo and continued to cycle to little flashing cursor and back to HP logo refusing to boot. Going through boot options etc. did not help. Doing F8 did bring the screen to boot options of safe mode etc. but clicking any of them brought me back to the same problem.

I booted the computer with UBCD4WIN. It showed C: but had 0 bytes used and 0 empty. In "my computer" C: shows but no bytes. I do show D: recovery partition present but it has never worked, in the past either. Same thing showed in the partition table as well. Therefore the C: contents cannot even be read. Checking the c: by using various disk utilities in UBCD did not help because it said "file is corrupt or unreadable".

Following other advice in a forum, I ran CHKDSK /f on C: It deleted/ repaired many sectors and registeries etc. and process continued all night.

After that my computer would boot to a message "c:\windows\system32\system is corrupt or missing. press r to repair. Since I do not have XP CD I could not do that.

Booting from UBCD now shows the C: with the correct 63 GB used and 8GB empty. I can now open the contents of this drive. However I still cannot repair it. I tried the UBCD r... Read more

Answer:Corrupt XP, no XP CD, no restore points, no recovery partition. How to fix? UBCD?

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Regular backups are performed on our Thinkcentre computer (runing XP Professional), but have completely taken over the harddrive so that we can't function.  How can delete some of these old backup files?  The computer is has IBM Rescue & Recovery V2.0....I do not see a "Delete Backup" how do get rid of these?

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Hi my backup file were created in D: folder, I wanna recover some of my deleted files so I what I did was to restore my files from One File Recovery Software, but my mistakenly I did initial restore , which made the system to run as default. Means literally all my files got deleted from My Documents, is there any possible chances to get my files back...... Also I forget to backup my outlook PSD file........please help me....... Need immediate solution......

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I dont have backup DVD and I lost my factory settings due to changes on OS.But the 4G HDDrecovery folder is still intact
There are for files that can be open by 7-zip,these are
Is there any program that runs or reads these image file to restore the laptop into factory settings?
I think, this is just as the same as snapshot for *.SNA file cresting image and restoration.

Very much appreciated for any of your contributions.


Answer:How to run recovery installation from *.SWM Recovery files?

If I?m remembering well several people here on this forum have tried to use these files for recovery installation so try please to check this Toshiba product recovery forum category and find these threads. Maybe you will find some useful there.

As far as I know it is not possible to use these files for recovery installation if you don?t have ?factory settings? anymore. I think Toshiba has created these files for usage for certain model only and, to avoid all kind of manipulation, it can be started and used under ?specific circumstances? only.

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I got a nasty virus. It made my comp shut down and when I rebooted, I couldn't get to windows xp. So, I did a bad thing and did a system recovery. I get back in and the comp is acting like it just came out of the box. Ok, fine. I can reinstall and update and I'll live. Then I discover that I can't see my movies and music and books. I figure out that the C drive has been partitioned. I have like 2gb space left on the comp because of the old music and movie files. I also see that the recovery didn't help as the virus is back after about 10 minutes. I cry a lil.

I heard that I could use a flash drive and transfer the files I want to recover from the c drive partition, format the comp, reinstall windows xp and just start over virus free. *cheer* I go and buy a flash drive. The only problem is that I do not know how to access the C drive partition that has my files hostage so that I can save what I can onto the flash drive. I don't even know how to view the partition. All I know is that the partition was made because the c drive is blue and underlined. How do I use the flash drive to access the files, transfer them, and then get on with the format and do over?

Oh, Gracious Computer Gods, hear my plea! Get my movies and music back and I swear I will make recovery disks and back up and keep everything I love on a flash drive!!!! Sigh, it was more fun to bargain with the Gods to get out of hangovers....
Thanks for any help!

Answer:Recovery of Files Partitioned after a Recovery

Data recovery - Wikipedia, the free encyclopedia - There are paid and free versions of can find some by using Google. I have no experience with free versions.Louis

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Hi, I am a new member and really want to get some help from all members here. I have an Axioo netbook running Windows 7 Starter. Due to some problems the other days, I decided to run a Recovery. The recovery process ran successfully, and I eventually had a fresh re-installation of the operating system. But, the problem is, everytime I turn on my netbook, I always get this annoying notification. I didn't have any user data to restore and I always clicked Cancel to dismiss the pop-up window. However, this annoying notification always appears for every startup and I must click Cancel button to make it disappear from the screen.
My question is what should I do to solve this annoying problem? I find it uneasy to always click Cancel button for each startup.
Thanks a lot for the help.

Answer:HELP Please : Annoying "Restore User Files" Window after Recovery

Did you import your files separately? This normally only comes up when you choose to run Recovery with backup.

Have you tried clicking Restore my Files to see what it has to offer?

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I shipped my computer from florida to ohio and i just received it today. i packaged it myself and made sure it was packaged extremely well. I hooked up to the computer and started it up and instantly it was all pixalated. I took the gpu out and clean out the pins and everything. i dont see any damage on the card or anything.I retried installed it and started it up and now i get a blank black screen and on my motherboard the vga led is red. I switched the gpu to the second sli slot and it started up and got to the login screen and then just went blank again. I restarted it and started in safe mode and it boots right up. I tried safe mode with networking and it goes to a blank screen again. Ive also gotten errors that the graphics card is not responding correctly or something along those lines. i tried uninstalling and reinstalling the graphics drivers and during the process of installing the driver is says failed to load detection driver. Also there are 2 lines down my screen in safe mode. when i try to boot it up in normal mode it starts spazzing out in different colors and lines and stuff
Now when i try to boot up the computer the vga led is red and stays red and wont boot up at all.
The computer ran fine before shipping it. it was running most games on 60 fps with no problems
32 GB Ram 1600 mhz
AMD Radeon HD 7970 3GB
Intel Core I7-4820k Cpu @3.70

Answer:Gpu Failure/Corrupt files?

Try the on board graphics see if that works. Oops just noticed it is not booting at all, disconnect the HD see if you get a boot screen HD may have gotten damaged.

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Any one knows of a software that will recover files from a reformatted hard drive, files with extension .tax (turbotax files).I have tried couple of them, they found lots of files but not these.Thanks.

Answer:Recovery software to recover files .tax files?

Hi ju1985,Have you tried Convar FileRecovery. It's freeware.

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If i put all my files on drive C which has the os and do a one key recovery, will i lose my files? considering that drive C the the partition which has the os and the drive D has the lenovo drive which has all the lenovo drivers and all those. Will i lose my files?


Go to Solution.

Answer:If i put all my files on drive C which has the os and do a one key recovery, will i lose my files?

Yes, the Recovery wipes the entire C drive and you will lose your files. The solution would be to backup regularly to an external HDD and after the One key recovery to also restore the files from the external drive.This has been answered before, if you do a search for "one key recovery" it shows up among the first results.

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Recently my HP Pavilion dv7 laptop crashed and would not boot.
This system is the Core i5 with 6gb of Ram.
The laptop was upgraded to Windows 10 previously from the original Windows 7.   Unable to get the laptop to boot, I managed to get into the HP recovery manager and back up all pictures, documents, videos, music files, etc. to an external USB drive.   I have a feeling the HP recovery manager was still on the laptop from the original OS - Windows 7.
I had to put a brand new hard drive in the lap top and remove the old hard drive.   I did a clean install of Windows 10 on the new drive.
Now I want to put the recovered files onto the new hard drive running Windows 10.  When running the system restore application off the USB backup, it attempts to put the files back but errors instead.
Since I am not restoring to the hard drive that I backed up from, is that the reason for the error?  How can I get the backed up files (in their current restore format) off the USB and to this new drive?
Please advise.
[Personal Information Removed]

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I've a number of DVD films that are quite old and have become unplayable in parts. For example, sometimes it will play and then freeze, other times it will eject part way through as it's unreadable etc. Can you advise please if there's any free and easy to use software that may help me? I say free as the films are old and I may as well buy newer copies if the restoration expense is significant. Thank you

Answer:How to restore corrupt DVD files

Sounds like the DVD disks are scratched or the silvering has gone
You can try polishing the disks (brasso) other than that there is nothing you can do
The films if old may be available to download from the likes of Youtube.

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Hi can you please suggest how can I restore my impt. files that were corrupted and cant be opened on my external hard drive without buying those expensive program.Thanks in advance

Answer:restore corrupt files

You can try a search for "data recovery freeware" but I've not come across any really useful free programs.

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I've recently upgraded my windows 7 to windows 10 enterprise. I have onedrive account with files synced to cloud, before upgrading i've backed up onedrive files locally in my computer. Some of those files can't be opened after upgrade, formats include
.docx and .xlsx and .png. Most of these files were in direct onedrive main/root folder rather than in subfolders. As i can see those images in subfolders can be opened but not doc and excel files.

How can i view those files again, why have they become corrupt, what could I do in future to prevent these problems

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do you think I can use system restore to go back to the point before I used driver to fix my scf /scannow corrupted ati files? as of now, the system restore point I can use is not far enough to fix . every time I use the system restore, will it make a better restore date?

Answer:system restore to fix corrupt files?

If your oldest restore point does not go back far enough then you cannot use system restore to solve your problem. There is no way to create a restore point older than currently exists. Use of system restore will create a new restore point and that may force deletion of an older restore point.

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I have been given a memory stick to take a look at that is suffering a corruption problem.
The System is Win XP Pro
I contains in the main folders of jpg. files which are OK and a folder of Word files that appear to have corrupted.
When attempting to open a word file it presents as a series of rows of squares- which I seem to recall can to happen to image files if opening in a non graphic program..
Any though on how to restore theses files to word will be much appreciasted.

Answer:how to restore Corrupt 'word' files

If you right click and then click 'open with', do you get an option to use Word? If so, that should open the file.

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Hi All, Okay, I have been spinning my head, I have an OEM version of the Rescue and Recovery and Product Recovery disk from IBM, since the T43 that I got from someone, was wiped with a messed up XP loaded onto it.  Thus, I figure that I was restore the T43 back to factory condition. However when I have run thru disk 1-7, I get this dreaded message 'IBM Product Recovery Failure During the Convertion Phase'. Any one have any suggestions as I have run it three times and all loaded up until after the 7th disk, I get this error message when the system reboots after loading the final disk. I rather try to keep it Factory OEM, but I'm thinking, myabe I should just re-install XP on a reformated HDD, but more of a hassle to try to reload all the drivers and maybe some missing DLL files too... Any suggestions would be GREATLY appreciated.


Now my message says " IBM Product Recovery Failed to restore your system" what next??? I am at a lost and I really don't want to re-load Win XP directly.

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This has been driving me crazy, I hope someone can help!

In updating to a larger system disk on Lenovo T400, I restored from an Acronis image backup. All appeared normal, including applications, except Win 7 did not recognize the signatures on its services, such as Task Manager ("do you want to allow the following programs to make changes...?"), and some services, such as Windows Search, did not work. Running sfc /scannow found multiple corrupt system files that could not be repaired. sfc /scannow finds no corrupt files on the source hard drive.

I have since replicated the problem with multiple virgin disks, two different T400s, and using multiple backup programs (Acronis 13 image backup and disk clone, Paragon disk clone, and Windows image backup restore). I even went back to the original system disk which I had saved, same problem. Updating the BIOS to latest version was no help. I am completely unable to make an image backup from my current (or saved) hard disk and successfully restore it without the same problem every time. sfc /scannow finds no corrupt files on my current hard drive.

I have been routinely recovering image backups with Acronis since Nov 2009 with no problems. This just cropped up in late November 2012.

Answer:Corrupt system files after image restore

Problem has been resolved. Was attempting to restore to non-Lenovo hard disks -- Lenovo disks have a special firmware load. Turns out when you do this restore, "almost everything" works just fine.

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Hi there people. First post so sorry if it's in the wrong place or anything. I've had as much of a search as I can and haven't found anyone with quite the same situation as me. The questions come at the end of the rambling background to my problem!!! Hope you can make it through to the end! My E520 recently just went beyond it's warranty and surprise surprise fairly soon after that I got a warning through ThinkVantage that there was a problem with my internal hard drive. When I googled the problem it said that the hard drive was going to fail and to replace it immediately.  As I (like an idiot) hadn't got round to backing up my computer properly (I'd saved all music, photos and videos to a seperate hard drive but hadn't done a Rescue and Recovery or Windows back up) I went out and bought a seperate hard drive to back up the computer and some disks to create the recovery boot disks.  When I went to the Q drive to do this I misunderstood the question about do I want to create a data back up disk. I thought this meant all my media so I said no and created just the boot recovery disks.  So my question (told you I'd get there) is this. When I replace the internal hard drive and use the boot disks to install windows will I then be able to use the Lenovo Rescue and Recovery to restore my computer to it's former glory? Or will the fact that I'm not restoring the Lenovo skin (sorry if my terminology is wrong here. Not sure what to call it) ... Read more

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After running recovery from recovery media kit which i have ordered and recieved from hp i am getting the following error log:------------------------------------------------------------------------------------------------------P2PP BurnBoot Check Failed------------------------------------------------------------------------------------------------------Possible Causes:1. Yellow-Bang occured at Device Manager2. Some silent-install failure of applications3. Found failed at PININST_BBV4. Found failed at PININST_BBV25. Found Memory Dump file------------------------------------------------------------------------------------------------------Suggestion:1. Checking REGDEV_BB.LOG for drivers2. Checking BBApps.log for applications3. Checking MEMDUMP_BBV.log for memory dump file------------------------------------------------------------------------------------------------------Note[for ODM]:If you know which component failed in preinstall processafter checking above files, please OTS it to the component owner.Otherwise, suggest to contact TWN PDC NB-PreinPM or create PIN-Log and OTS it with OTS Category Image------------------------------------------------------------------------------------------------------[RegistryDevicesCheck]Result=FAILEDFAILED DEVICE #0:Description : Microsoft Basic Display AdapterPNPDeviceID : PCI\VEN_1002&DEV_6600&SUBSYS_195D103C&REV_00\4&2B1E4B1&0&0008Code : [31]FAILED DEVICE #1:Description : PCI DevicePNPDeviceID : PCI\VEN_10EC&... Read more

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Relevance 75.03%

This is a last resort for me. My PC failed and would no longer boot to Windows. Just kept spinning while trying to load. At this point, I decided to access Recovery Manager to do a Systom Restore back to factory settings. I know I should have created a restore point when upgrading to Windows 10, but life lesson learned. Either way, my installation failed and I'm no longer able to access Recovery Manager. I did my diligence and backed up my files to USB but it's useless since there's no operating system. I downloaded a copy of Windows 7 and burned to a disk but when booting from CD Drive, it doesn't prompt to install Windows, just says it is preparing set up for first use then an error appears saying "Windows could not complete installation. To install windows on this computer, restart the installation." I tried using my CD key on the microsoft website to try and download a copy of windows 7 but it wouldn't let me because it was a factory copy. I'm at a complete loss right now.....can't find any help with this situation and paying someone to fix this isn't an option. What am I missing here guys? Any assistance would be appreciated.

Answer:Recovery failure. Cannot access Recovery Manager

Hi @xxboramirxx I would suggest you try the troubleshooting steps given in the link below : I am an HP EmployeePlease click ?Accept as Solution? on the post that solves your issue to help others find the same solution.Click the ?Thumbs Up? to say ?Thanks? for helping!

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I purchased a laptop for my son who is in the Navy. It came with Vista, probably the home version. He did not make a backup DVD of the operating system. He had issues with the system and gave it to one of his shipmates who decided to load a version of XP on the machine... and that had issues. I'm a software guy, so while he is home I am reloading Windows for him. I read that the system could possibly be downgraded to XP. I contacted Microsoft to try and get them to trade the Vista Product Key for an XP product and they won't do it. What can be done at this point? Order a replacement Vista DVD? The system runs great with XP on it, but I can't validate the install and Microsoft will not trade the product keys. Please advise or help.

Answer:Please help - R61i CD/DVD recovery etc

have you tried to use the Thinkvantage Blue Button during startup??? Press it and see whether the Rescue and Recovery boots up, if it does then just select restore to factory setting. If not, there are several options you can take: 1. Call Lenovo and ask them to ship you recovery media for a 50 USD service charge or abouts. 2. Ask around for a friend whom has a Vista disc, and use their disc to load your OS and use the product serial number that came with your laptop. 3. Go to or craiglist or ebay hunt around for a cheap set of Lenovo Vista recovery media matching your model number. 4. Get a Vista OS from anywhere and use your own legitmate serial number to activate it (you may have to contact Microsoft as the serial number on bottom of your laptop may not work in aftermarket OS, as the serial number provided is OEM version, they sort you out with some different serial/activation number). Then proceed to download all the necessary drivers from here: make sure you fill out the necessary detail regarding your laptop model and os configuration, to get the correct drivers.   5. Call Microsoft and ask them ship you a replacement Vista disc for a service charge, and download the driver from the above link.  Your choice mate.     

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Since I deleted all drives, including the 24GB recover drive, I need to restore this configuration, please direct me to an application download that I can use for this. Would have to restore the OKR functionality. The reason I deleted this was that when installing Windows 8.1 it kept listing both drives (the 24GB and the HDD) as installable drives, and wanted to default to drive 0 (24GBFlash) instead of drive 1 (HDD). In Windows logic, a OS should be installed on the 0 drive (or the drive connected to the first available sata/ide connection). If you also have an updated version of OKR for Windows 8.1 I would rather have that thankyou, I have my own 8.1 license. I have seen some answers directing us to sending in the laptop to lenovo for this. I refuse to do that.  

Answer:Need to restore recovery partition and Onekey Recovery. [Y510p]

For DIY: It is possible to recreate the partitions but it will be difficult to make OKR function without a copy of the okr backup image. Also you may have misinterpreted the ssd cache as the recovery drive. So before starting to implement your plan be sure you have the correct information. Its not really as easy as you think so be careful. So without the okr image backup, your only choice is what everybody is telling you all along: send your unit to Lenovo. They're the only who can put back your system to factory default.

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If I use the recovery disks (3) and the driver and application disk to re-install Windows 7 on my Acer Aspire 7740-5691 will the recovery partition be restored. The recovery partition is 11.72 GB and is 100% free space and healthy according to information in disk management. I am not sure how the recovery partition got wiped but the computer is up and running at this time. The disks were made when I purchased this computer about 5 years ago. The hard drive is 320 GB, processor is intel i3 quad core, ram is 4GB. Thank you in advance for your comments and information. Oscar1


Go to Solution.

Answer:Do Recovery Disks restore Recovery Partition, Aspi...

Acer erecovery media will restore your laptop to factory default, so, yes it will restore the original recovery partition too.

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Hi everyone, I know this must sound like a real stupid title, but please bear with me for a moment: Having wiped my R50p clean with the "Access IBM" button, I noticed that I only had a C drive with 20 GB of which much was in use. In Windows XP Disk Manager I saw that there was a whopping 55 GB on a hidden partition that I only had the option of to "remove", not to activate or anything else. Realising that this was the hidden partition with the IBM restore files, I was hesitant to take any action. After doing some research on several forums I found that the recovery part should only take up 20 GB, which corresponded somewhat to the fact that Disk Manager showed 42 GB of 55 GB to be "free" (if only I could use the free space!). In order to access those magnificent 42 free GBs on the 55 GB hidden partition, I first created a ThinkVantage recovery disc (strangely it was only one CD-R) and disabled IBM Predesktop Area in the BIOS. As a result, I proceeded with deleting the 55 GB partition and it became unallocated space, therefore allowing me to make it a new partition and assign a drive letter (in this case D), doing a "quick format (NTFS)" in order to be able to use the space available, and finally giving me the full 55 GB. Since I had preferred to leave the recovery files on the hidden partition, but had no idea how to access the useful other 42 GBs, I followed the abovementioned procedure. Now my question is whether it's possible to recreate another hidden parti... Read more

Answer:?? Restore Recovery Partition with Recovery Disc after deleting Recovery Partition

pvanedan, welcome to the forum, after reading your post several times I think I understand your situation as it is now. The answer is as follows; which you may not like sorry  You have successfully deleted the recovery partition in order to gain more space, that's the good news  The cd you have created is only a boot cd and not a recovery cd, this would be used to boot your ThinkPad and access a recovery backup which is stored on another hard drive, cd/dvds or over network. It alone is not able to recreate the recovery partition which you no longer have, that's the bad news  I would suggest backing up your files regularly and using an appropriate imaging software to backup your installation. Edit: What I don't understand is; why 55GB? The partition should have been around 4GB, maybe it was full of backups??Message Edited by andyP on 07-03-2008 07:30 PM

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Got a nasty trojan and wanted to do a complete system restore. I pressed thinkvantage button on startup which booted to util partition, then clicked rescue and recovery to do a restore to new. I followed prompts and started the procedure,  before the progress bars started to move the process stopped with an error.  I rebooted and again pressed the thinkvantage button and screen just filled with "There has been a signature failure". Did a little research and found on Lenovo site that this means bad MBR. Also found a lenovo utility to boot from cd and fix this MBR problem. Well it didn't work. With the boot cd I can view the contents of the utility partion so the data is still intact. Is there any way to fix this issue so I can use rescue and recovery or am I screwed  and have toreinstall win xp manually. Thanks, Chris 

Answer:r61i rescue and recovery woe's

you would need to reinstall the windows xp manually.

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I bought a R61i (7650ELU) in Dec '09. It came with the Win Vista OS degraded to Win XP Pro. (when I turned it on for the first time it started up into XP without any input from me)   I created Rescue & Recovery CDs before using. There is one labeled Rescue & Recovery Startup Disc. There are 8 other CDs labeled Disk 1 - Disk 8. I used them about 9 months ago and all was well.  I had made a note on 1 of 8 that I should answer NO if ask for a "Supplemental disk. I tried to use them today and something is wrong. I turned PC OFF. I inserted the STARTUP DISK in the drive and pressed the 0 / 1 and turned the PC on. It reads the CD and it goes through its process (the process bars turn grey, then Please Wait, then the Rescue & Recovery 4 screen (life ring but not the menu) comes on. The System Services Starting - Wait for Services to Finish Initializing  overlays the R&R 4 screen after a while. The Rescue and Recovery screen (with menu options) comes on and the CD stops. None of the menu options are active. I have to press and hole the Power button to exit this screen. I'm not sure where to go from here. Guidance would be appreciated Thanks for any help.Larry 

Answer:How to use R61i Rescue & Recovery CDs

Hey turn11,do check out this link : deployment guide of the Rescue and Recovery and how it is to be used.i'm a bit curious, can you load up windows correctly ? If yes, could you go to our support site via and install the latest R&R for your system.

WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Hello everyone and happy 4th of July! I have a Windows XP 2004 edition on a Dell Inspiron 9300. I have two external hard drives, one is a 250gb simpletech that I have been using for two years, and the other is a just yesterday bought 500gb seagate. Today the simpletech had problems and reportedly was corrupted. Windows told me to run chkdsk, so I did, and lo and behold the files on the external hard drive were deleted. Actually, they are still there (the same amount of disc space remains), but when I go into Explorer to look at the files, all that comes up is one folder of music, and when I click on it an error message pops up saying the data cannot be displayed. As far as I can tell, running chkdsk did not affect my C: drive or my other external hard drive that I just bought.

I have spent a couple hours researching how to proceed. I don't know too much about computers, but one recurring theme I keep running into is I need to find out whether I am having a problem with the hard drive or the software. Some people say I should create an image of the corrupted drive before doing anything else. Others say to run GetDataBack (I have used 249gb/250gb of the drive, and because it is a large drive it would be NTFS not FAV right?).

Here is a question I sent to GetDataBack support. You don't necessarily have to read it, but it talks about how I'm not sure how to use the GetDataBack software correctly.

"I would like to use GetDataBack NTFS to restore the files. I am a lit... Read more

Answer:Ran dskchk for corrupt external hard drive, need to restore missing files asap

1. My first question is are you sure that it is just saying it can not be accessed? Does it mention anything about permissions? I would try this:

How to take ownership of a file or a folder in Windows XP

Take ownership of the files. This could solve your problems quickly if it is a permission issue.

2. Unless the read/write head crashed on the drive it is not lost for good. There are many options for recovery.

3. Try my permissions suggestion first. If that doesnt work report back and we will see what else we can try.

If you ran chkdsk it only runs on the drive specified. So if you specified the external drive that is the only drive affected.

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I get this error on start up. This happened after my laptop froze and I turned it off with the power button.
STOP: C0000218 {Registry File Failure} The registry cannot load the hive (file):\System Root\System32\Config\SECURITY or its log or alternate. It is corrupt, absent, or not writable.

I've search and basically have only found two options: system restore of start up repair.

Start up repair didn't work so I guess system restore is the only option. I have data that I don't want to loose, though. Can I back up the data onto and external hard drive even thought I can't boot the system up?

It's a Gateway T1628. Not even two months old. The Gateway people haven't help me at all.



Answer:{Registry File Failure} Recover files for Restore

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Hi,  I have an IdeaPad U310 that needs an HDD replacement, the old disc still works but is dying so I'll use a new drive with same capacity (500 GB) and I'd like to leave as in factory status as possible but I see this is no easy task. I wonder if I can do the following to achieve this: - Format the new drive with OKR8 Engineer- Use the Windows "copy recovery partition to USB" function to copy recovery from the old drive- Install Windows in new drive using this USB and then create an imagen of this installation in the recovery partition Alternatively I wonder is this would be easier by cloning the old drive.  Can you please advise? Thanks! 

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Hey, I'm a teenager and i don't really know much about computer & stuff. But my mom's laptop is currently facing a problem, each time we start the computer it will stay at the start up screen for very long so i'll press the 'ENTER' Button.Later there will be a loading bar, when its done loading it brings us to the Rescue & Recovery page (grey background with a life buoy), i click enter again and it shows a bar saying something like this: Waiting for updates to finish initializing. I click enter again, which brings me to the Rescue & Recovery application, i click restart and then everything is fine. How do i solve this problem? Is there a virus in my computer? Theres a lot of important things inside the laptop and we definitely do not want it to crash or whatsoever.  Please reply & give me detailed steps on how to solve this problem. Thank you in advance,Mike 

Answer:Lenovo R61i Rescue & Recovery

first run a hdd diagnostic from BIOS (press F1 during initial startup) then go into the hdd diagnostic menu and run a test from there.

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my r61i boots to rescue and recovery 4. i have a full set of recovery discs from startup to final but i can not get them to work. how can i use those to restore my system.


Go to Solution.

Answer:r61i boots to rescue and recovery 4

If you are trying to recover the system to factory state, please read
on. If not, please provide more information about what you would like to
Questions, and hopefully answers;
are you pressing the ThinkVantage button at boot to enter R&R and then trying to use the cds?
what selections are you making in the menu in order to recover your system? Recover to a backup / image made on cds / dvds?
If the system can boot to R&R you may not actually need to use the disks, it should be possible to recover the system from the service partition.   ---  When in the R&R menu choose to restore your system, do not select to restore from a backup / image but rather you must choose to restore to factory condition.

If you are booting from the R&R boot cd, rather than pressing the ThinkVantage button, you need to make exactly the same selections as noted above, it will then request you to insert the appropriate disk when required.
only relevent if you have booted from the R&R disk; are you receiving any messages about the inserted disk being the wrong disk?
If you click on no when you see the above message, probably regarding the supplemental disk, the recovery should then continue it's progress untill completion.
Hope some of that helps, if not please provide more details.

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Question: Recovery of files

I was typing an essay in microsoft word. The essay was saved on my flashdrive, however I got a message saying the file is corrupt and it cannot be opened. What should I do?

Answer:Recovery of files

Try running the chkdsk /r command on the flash drive.With the drive attached to the system...go to My Computer.Right-click on the drive, select Properties.See instructions for running chkdsk from Graphical Interface at this completes, see if you can open the file.Louis

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I was downloading a private server game and the game updates and it arrived to this window that said it.

And how exactly do i get more recovery files?

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Question: Recovery Of Files

Dear friends

JUst now I right clicked on my documents (service pack 3 windows xp) there I selected unlocker then unlocker small popup window has come there certain options are there like noaction,delete,rename.. I selected deleted and then I clicked ok. All my files from mydocuments were vanished those are available even in recycle bin HOw to recover those file. Please help those files have not back-up.


Answer:Recovery Of Files

Please try PC INSPECTOR. Since you have tried unlocker this might now work. You also could try to go back to an earlier restore point.

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Question: Recovery of Files?

I don't know if there is a solution to this, but I thought it might be worth a try. A few years ago, I accidentally saved over a few hundred pictures with others that had the same file name. I only discovered this had occurred after I tried to compile the pictures for my sister (who lost her daughter). The pictures lost were of a Christmas that no one else in my family has pictures of.

I had these pictures saved on 2 different external hard drives (seagate) and my old laptop (toshiba). I stupidly saved over the files one one of the drives and deleted and replaced the files on the other two devices. All three devices have likely been defragmented multiple times over the years as well. Does anyone know of any way for me to retrieve these files? Any suggestions would be greatly appreciated.

Answer:Recovery of Files?

Greetings, jmdt.

Sorry to hear of your loss.

I seriously doubt that the normal freeware recovery apps will do you much good - it's been my experience that, especially after defragmentation and overwriting, any data that these programs can recover is usually useless. If you do wish to try one such program, TestDisk is probably the best of the lot.

If you're willing to spend some $, however, there are dedicated forensics labs that may be able to help you. DriveSavers and Ontrack both offer free online quotes, and they both can do some pretty miraculous data recovery.

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I have had a few problems and had to resort to using the system recovery disc. I used the second option, reinstall system files without format and have now got it working again. However, I cannot see my old programmes and files.My Computer indicates that the same amount of disk space (10 GB) is in use as there was before the system recovery. I assume that this means the files are still there but cannot be seen. Am I correct and if so can I access them. If There is no way to access them, can I recover the disc space without a complete format?

Answer:XP recovery - cannot see files

Young ranger I am new to all this so excuse me if this is out of place. Have you gone to system restore Go to control panel performance and maintenance on left side you get system restore you can create your own restore day. Hope this is some help daidash

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I recently got attacked hard by virus/malware/nastiness and now my XP software reinstalled and basically returned it back to its original state (i.e. like when I bought it). It even went through the rigamaroo of introducing me to the XP system. I basically lost all my files (music, writing, school work, 4 years of life), but different things that I installed were still present. The newest version of AIM launched like normal, my BlackBerry desktop software launched, and other numerous things (I found it funny that iTunes 4 was what was launched). I guess my question is: is there a way that I can recover my music and what not. I mean I do not need everything, but some of the stuff I just can't replace. I do not know what more info you need, but any help would be appreciated.


Answer:Help with recovery of old files?

A bit of a long shot but you could try Recuva (freeware). Not sure how much it'll find in the circumstances (factory re-set)

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How can I setup system Restore of my Mini laptop using XPOS

Answer:Recovery Files of XP

Welcome to the forum.Please provide more formation about your computer and the operating system. From you post it is not clear what you want to do.An XP POS may be an embedded XP version,  so system recovery would not be the same aw a standard XP version.A' mini' computer may have a CPU very different from the Intel CPU used inpopular laptops. Why is it called a 'mini' computer?If you wish to archive you data, that should already be part of the POS package you have. Is that true?Is this link relevant?

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Question: Recovery of files

I'm running Windows 7 home premium on my laptop. The previous laptop was running XP Pro with all service packs. The power unit on it failed and so I have put the SATA disk in a disk enclosure to transfer to the new machine. However, I need to take ownership of the old files, many of which are not visible to me. How do I do this?

Answer:Recovery of files

See if maybe THIS does`t help.In particular under the heading "To take ownership of a file or a folder".

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I?ve bought a new laptop Toshiba Satellite L650-10H with preinstalled OS Win7 Home Premium. I wanted to install XP on it to other partition but it overwrited some files in Win7. I?ve formatted it because I thought I can recovery it from .swm files. But how should I do it?



Answer:Recovery DVD from .swm files

Hello Matthew0014, welcome to Seven Forums!

Have a look at the tutorial at the link below to see a way to create a recovery disk that may repair your Windows 7 as I assume you don't have a Windows 7 install disk.
Be sure to post back with an update on how you get on.

How to Create a Windows 7 System Repair Disc

How to Run a Startup Repair in Windows 7

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Question: Recovery of files

how do you move the saved files back into the programs?

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Question: Recovery of files

I recently received a Windows error message "NTLDR is missing". Windows would not open after that. I inserted my XP disc and rebooted from the CD. Of the options that were given, the one I chose (unfortunately, I think) was "L" on the boot screen. This deleted all the "My Documents" files and all my other programs. I did not know how to use the "Repair" option. Folders are still listed with nothing in them. Is there any way these files can be recovered by the use of a program such as Ghost or anything else? Please help!

Answer:Recovery of files

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I deleted local user profiles from Windows XP and I just know I lost outlook archive file (.pst) keep in Local Setting, so I use Easy recovery software try to recovered that file but I can't find it.
Please help me. How can I do? or Which software I can use?

Answer:Please help about recovery files.

You want to try and minimise use of the PC concerned in the meantime to reduce the risk of your deleted files being overwritten by new files. Then find some good email recovery software with a free demo version that lets you see if your email file is recoverable (and also show you the condition of the contents. You can find some more information on how to recover deleted email files and attachments here

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In my Ult. Vistax64, Windows update hangs. I tried numerous fixes from Microsoft (MrFixIt) and others. nothing seems to fix it, including a full system image restore from a month ago.

System Restore also seems to have had its restore points deleted as there are only two recent saved restore points/images.

And I have noticed that after booting up, and perhaps at other times, my CPU usage goes to 100%. Both the Windows update service is running (wuauserv) - see pic - and when I stop it, CPU usage gets better.

what is a bit concerning is that my McAfee virus is also taking up CPU usage as if transfer activity over the internet is heavy. No viruses are found, either via real-time scanning or if I run a manual scan on the hard drives.

I have also run an sfc /scannow , there are a lot of PendingRenames, which seem to be from the sfc command fixing errors, as well as a lot of "duplicate ownership...", which is sort of scary to see when I have a problem with my computer.

Besides the failure of the windows Update, the SFC /scannow keeps finding corrupt files and repairing them, and it does not seem just limited to a few that "are erroneously marked as corrupt" and not a problem, according to research into these problems.
The computer seems to be working fine, but not being able to install updates is a problem, and the high CPU usage is suspicious. Any help would be appreciated.


Answer:Windows update hangs, SFC SCANNOW keeps finding corrupt files, restore points deleted

I attached my CBS logs but don't see them. try again...


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I had some problems with my laptop and had to re-install my OS. I made a image backup of my HD with Acers's backup manager only to find it doesn't restore my data at all. (According to Acer this has become a common problem with the backup manager). I also made a copy of my HD luckily.

After spending some time on Google I discovered that the contacts, send emails and received emails were stored as an .eml file. I thought all was well and started searching through the copied data and found nothing. On top of that I discovered that the directory sections where the supposed files are stored, is not the same on the newly installed OS as it is on the copied data.

For example: The copied data I searched in was under Users>(username)>AppData>Local>Windows Live (or first) Microsoft>Windows Live but the new OS directory doesn't look the same.

The windows Live 2011 I used before backing up was part of an update in the beginning of 2011 from MS and the one installed now I found on another site and then windows updated the rest. My OS must be the same as it's from a hidden partition on my Acer HD.

I have seen some XML files and don't know if this is a similar data file for WML.

Please help!!!!!!!!!!!

Answer:Windows Live Mail Restore failure - Where is data files?

This isn't a solution, but a suggestion for down the road. If you use WLM (I do), switch to an IMAP e-mail service, so your information is stored on a server. POP3 is dead and should be left alone. You can also set up a free account, and use that to log in to WLM. Your contacts and calendar will be backed up for you.

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I was online and got a popup saying I had a critical error and I cancelled it out. Then i got one saying I had a hard drive failure. Then I get a program running in the task bar (Windows Restore??? and it said i had 13 infected files and i should click repair? I closed it out without clicking since I could not see anything Microsoft related on it? When i restarted a lot of my icons are gone...., i click start and no program files are there...i tried to restore from the run menu and file was not found (rstrui.exe)?

Is there anything I can try at home or should I just go to a computer shop?

ok so i clicked view hidden files and the icons are there, but hidden for some reason?

Still cant restore and no files when i click on start - programs....something is not right.....avast did not find anything??

also found something called Microsoft Restore ?(the logo was just a little different from the real microsoft) and I deleted the file, but still have problems.

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