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Yoga - Trackpad and touchpad stops working

Question: Yoga - Trackpad and touchpad stops working

The trackpad and touchpad of my Yoga stops working: the cursor freezes and after a while disappears from screen. Once the cursor is gone it does not appear again, even after a clean reboot. I have tried to enable it via the Control Panel Mouse settings or Input section of ?Lenovo Settings? application but had no success.
The problem has happened several times so far, always after the laptop sleeps due to inactivity. The only way I have found so far to bring the trackpad and touchpad back is by going to the BIOS settings and restoring the default configurations (I have never changed the BIOS settings on this PC, so I can?t figure out why this solves momentarily the problem).

Any ideas on why this problem is happening, and how to solve it without messing with the BIOS settings?

This is becoming really annoying, it has happened three times since yesterday (10/23/15).

My BIOS version when this first happened was 1.26 (GQET46WW), my current BIOS version is 1.27 (GQET47WW). My laptop runs Windows 10 Pro (automatically updated from the Windows 8.1 version delivered with the laptop).


Mod's Edit: System model added to front of Subject line to improve visibility / clarity.
1/20/16 EDIT: Not a ThinkPad Product

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Answer: Yoga - Trackpad and touchpad stops working

Hi jrojasledesma Can you post the model of you Thinkpad Yoga? You can try updating the mouse driver of your Thinkpad, but it is important to know the model to see if it has a ELAN, ALPS or Synaptics mouse. Regards

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Received my new X1 Carbon 2014 this week. After only two minutes of use, the trackpad and toucphpad stopped working. I hade to use an external mouse, and even after all driver updates it still didn`t work. If I restart the machine, sometimes the track-touchpad will work, but suddenly it freezes up again (after only minutes of use), and I will have to restart to fix the problem. Have used it for 5 hrs now, and how probably restarted about 30-40 times.  Anyone know what is causing this problem and/or how I can fix it?     //alex

Answer:X1 Carbon touchpad and trackpad stops working.

does the same problem manifest itself in the BIOS menu?have you tried doing all the updates through ThinkVantage System Update.

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HI All I am in need of help please i have a X1 Carbon that was Recently purchased for a user at our office. But as you can tell from the subject of this topic the touchpad and trackpad stops working working after a few minutes of working on the machine.  I used Lenovo System Update to update all the drivers to the latest version and this was not successfull, I then tried a reinstall  of windows and the manually downloaded the driver from lenovo website and installed it but still no luck. I have checked and they are not disabled in the Bios and they are not and the Bios is on the latest version I have also tried to let it run on the windows driver that downloads from windows but also it stops working. from what it looks like the trackpoint and touchpad disable cause when i go into the mouse properties the option to enable them both is greyed out i then log on as the local admin to see if it is a permission thing but it is also greyed out. This happens regardless if the machine is on battery or plugged inThis user travels  alot and needs them both to be working.  I came across the below forum but i dont see much of a response from lenovo.https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-touchpad-and-trackpad-stops-working... 

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This has been a problem that I've been having since the original trackpad driver Lenovo put out when Windows 10 was officially released.  I've seen other people mention they have the same problem, but there's still no solution.  Problem: After the Yoga S1 goes to sleep or hibernates, the trackpad doesn't work.  The cursor doesn't show up on the screen until I move the TrackPoint or if I have an external mouse connected.  The only thing thing functional is the trackpoint and physically pushing the trackpad for right and left click.  Gestures, tap to click, etc. do not work.  The problem has been consistent with every driver version up to and including the latest 19.0.17.2 that Lenovo put out on 9/7.   The only way to get the trackpad working again is to uninstall the synaptics driver, reboot, reinstall driver, reboot again.  Probem returns after waking up the computer after going to sleep or hibernate.   I'm forced to use driver version 19.0.19.1 directly from synaptics.  The trackpad works perfectly, but the right and middle buttons (at the top of the trackpad) for the trackpoint do not work since it's just a generic driver.   Lenovo has put out at least two new drivers since this problem has popped up  and others have complained about it on this forum and still hasn't been fixed.   

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Hi, I bought a Thinkpad Yoga 260 two weeks ago and it has this annoying problem that touchpad stops responding time to time. It can happen during working with laptop for few seconds or just completely goes off that I have to restart the machine. Also sometimes when it wakes up the touchpad does not respond. Please advise if I have to send it back or there is a fix for it. I have all drivers updated and lenovo companion does not find any issue regarding driver date or hardware defect.  I am really disappointed for this price tag receving such a poor quality device.  Parham

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Hi, I bought a Thinkpad Yoga 260 two weeks ago and it has this annoying problem that touchpad stops responding time to time. It can happen during working with laptop for few seconds or just completely goes off that I have to restart the machine. Also sometimes when it wakes up the touchpad does not respond. Please advise if I have to send it back or there is a fix for it. I have all drivers updated and lenovo companion does not find any issue regarding driver date or hardware defect.  I am really disappointed for this price tag receving such a poor quality device.  Parham

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I am experiencing an annoying problem - my trackpad stopped working. I have narrowed it down to a driver issue. Because if i uninstall the "Synaptics ThinkPad UltraNav"-driver the trackpad starts working. As soon I install it again it stops. I have tried rebooting and it's no difference. When the driver is installed I cannot even the "Mouse" dialog in control panel.  I have tried the latest drivers: 18.0.7.40 as well as the previous driver. Same result. I have downloaded the drivers through the website as well as with Lenovo support app.  My model is the new X1 Carbon, model: 20A7005UM5 not even 2 weeks old. It worked until yesterday. The only thing done since is the regular update by Windows 8.1. I even tried a system restore before the updates but now there is no difference.  I want to point out that, when driver is uninstalled, the trackpad works, but without all the functionality. Any suggestions would be very appreciated. Regards,Jan 

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Hi, Since i've upgraded my laptop (T440s) to win10 (fromwin8.2) the trackpad and the touchpad have been disabled. I've tried to downgrade my touchpad driver and it works approximately (just the click and the trackpad and i can't access to the configuration panel: ultranav). I've already tried to find the last driver on Lenovo website but it didn?t fix it. Is there a driver that works propely with win10 ?  If not, is there another way to fix touch/trackpad? If not how can I force my computer to stay on the previous driver after reboot (win10 automatically update my drivers at each reboot)? Many thankstd

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MY FREINDS my problem withe trackpad it is do voice every where and i hope if some one help me how fix it without maybe withoute open back cover ( it is working perfect but this voice it is Annoying )pleas look the video http://tinypic.com/m/jgtdg0/3

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Scrolling in chrome is giving me a headache.  And I can't for the life of me find the touchpad settings for my new Yoga 910.  I searched both the control panel and metro settings with no luck.  I even went into the device manager and no touchpad to be found.  Usually there's a tab in the mouse properties but for some odd reason it doesn't exist on this computer.  Any direction would be much appreciated.  

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Just got the Yoga Pro 2 this week. I'm noticing a small movement in my clickpad (or whatever its calls) when I lightly tap on it. It feels like there is a 2 to 3 millimeter pocket of space under it before it provides resistance for the actual click motion. If you take your finger and just lightly tap your finger on the touchpad do you hear and feel a slight vibration, like it might be loose? I know it has to move downwards motion to activate the mouse click buttons, but I feel like there is movement in the pad before I get resitance for the click motion. I'm wondering if this is the design or I just got a slightly off designed one. Does it feel solid on your Yoga Pro 2? 

Answer:Yoga 2 Pro Clickpad Touchpad Trackpad movement and vibrations

I had the same problem with mine.  Every time I'd just lightly tap the pad in order to "click", I'd actually hear a click.  Very annoying.  Some odd movement under the pad that just didn't seem right. I ended up exchanging it at Best Buy (where I bought it).  The best buy guy tried to claim it was normal, but didn't mind at all when I insisted that I wanted to exchange.  The replacement has no issues.

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Hey guys, i'm stumped.
 
Laptop Info:
Toshiba Satellite L75D-A7283
Windows 8.1
 
Track pad doesn't work. All started randomly one day when I started the laptop up. Just didn't work. Now the keyboard will stop  working after about 10 minutes.
Things I've tried:
FN Key  + F5 (enable/disable trackpad)
Double tapping the top left corner of track pad.
Uninstalled all trackpad drivers, restarted, let windows install drivers.
Uninstalled all trackpad drivers, restarted, installed Toshiba Drivers
Checked BIOS for disabled Trackpad.
Lastly, reinstalled windows 8.
 
I got nothing. I'm stuck.
Any suggestions?
 
Picture of error; http://i.imgur.com/jTMau9y.png

Answer:Laptop trackpad not working. Keyboard stops working.

Ruhhh rohhhh. No one has any ideas?

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When scrolling with the index finger on my right hand I will regularly hover over and lightly touch the left button with my left index finger in anticipation of the link/button/text box etc that I am about to click on. I have always done this an never encoutered any issues on the numerous laptops I have owned and used in the past). When I do this on my newly axquired Lenovo Yoga 900 it causes the mouse pointer to lag momentarily. I have updated drivers (v19.0.17.57), I have turned off ALL Multi-Finger options (2-finger, 3-finger and 4-finger) and reduced Palm Tracking to the minimum. Is this behavior isolated to me, or are other experiencing the same behavior? Any help would be greatly appreciated. 

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Hello there, I have this ThinkPad T440p where the trackpad mysteriously stops working after I put in in standby from the menu. However, it doesn't happen when it does go to standby by itself as per power management. Symptoms:When waken up from a manual standby, often the trackpad stop working. The mouse cursor doesn't move, and buttons are not active. Only the trackpoint can move the cursor, or an external mouse. The screen brightness buttons also stop working. In Device Manager, no peripheral is reported as malfunctioning, and even trying to switch settings in the Trackpad preference pane does not help. Why is this computer having such an annoying bug?

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Hi I'm using an Acer Aspire 5942, which I got about 5 days ago, It was all going fine until yesterday, when I was using the mouse it randomly stopped working, so I restarted my laptop and it worked fine, today the same thing has happened twice.
The little Synaptics icon in the taskbar shows that there is a finger on the trackpad, but plugging in a USB mouse works.

Answer:Laptop trackpad randomly stops working.

I've also just noticed that in "Devices and Printers" in the control panel, GEORGEOS-PC (my laptop) has an exclamation mark on it, saying needs troubleshooting.

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At several occasions now, my trackpad two-finger-scrolling stops functioning as it should after some time of using the system. It seems the gesture is still recognized, but it is handled incorrectly: rather than scrolling 'within' the selected window, the whole window seems to 'bounce' indicating I can't scroll any further. Scrolling with an external mouse works fine, as does scrolling with the touchscreen, as does moving the mouse to the scrollbar and click-dragging.
I have updated all latest drivers, except the BIOS which is on A06 since I do not want to upgrade it (yet) since the higher versions currently cause the screen's brightness to flicker. Unless this BIOS is known to address these issues (not listed in the details) I do not see a reason to upgrade it (again).
Worth noting is that this issue only seems to arise after some time of using the system (possibly after a few sleep sessions?).

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Hello all Since 2 days my touchpad (inclusive the buttons) and my trackpad aren't workinig anymore. They are enabled and in the device manager under "mice and other pointers", there is no touchpad to be found. Do you have any idea what could have caused this problem? Thank you very much!

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Today my x201 has lost all trackpad and touch pad function.   Hard disk constantly running.   No restore points listed to help remove the problem.   Everything works okay in Safe Mode.   Rebooting several times has not helped. Could this be related to the Microsoft Bad KB.......69 update? I have not installed any new software recently. I can only use the pen to access menus.    How can I remove recent KB installations using just the pen? Hope someone can help me soon Update:   I have managed to remove the bad MS update but to improvement.   Next I added a new user (also set as administrator) and the trackpad and touch pad function is now working normally but only with the new user account. Would someone tell me if I can remove my own Administrator Account and what effect this will have,  i.e. what data might I lose?   Can I save data and reinstall it to a new account?













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Answer:Trackpad and touchpad not working

Hi Beemer,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that trackpad and touchpad is not working properly in your Lenovo ThinkPad X201.
 
Since the devices work fine in safe mode, probably a corrupted driver is causing the issue. Go to control panel -> Device manager, uninstall the drivers listed under Mice and other pointing devices. Restart the system and let Windows install the generic drivers for the device. Check if the trackpad and touchpad works fine now. Later, you may download the drivers from Lenovo Support page and install them. If you have any difficulties in finding the driver, please share the MTM number of your device.
 
Click here to understand how to transfer files and settings from one user account to another with administrator rights.
 
Hope this helps!
 
Best regards,
Mithun.





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"HP Pavilion dv6-2157wm Entertainment Notebook PC"

Here's the list of things I've tried and I'm not sure what else to do:
sfc /scannow
chkdsk C: /f
Updated the BIOS
Uninstalled Synaptics driver, re-installed newest version
Uninstalled Synaptics driver, tried letting Windows Update install driver
Generic USB drivers are not allowed to be turned off to save power
"Hard Reset," unplugging A/C and battery and holding power button for 30 seconds
Tried safe mode; no avail
Looked for FN keys to turn it on/off, there are none
Tried pressing the button above the trackpad to turn it on/off; light just stays white
Here's a picture of the light:

I don't know what else to do. I've been told to try to take the hard drive out and look under it, there could be a loose wire that attaches to the back of the trackpad. But before I dive into taking the computer apart, I just wanted to eliminate all of my options. Maybe there's something I'm missing that someone else will be able to point out with no issue.

Here's a picture of the Mouse > Synaptics tab:
...actually as I'm typing this, for the first time, I received an error saying, "Unable to connect to the Synaptics Pointing Device Driver, Do you want to uninstall the driver now?" (That's the first time this has happened.)

Here's a picture of device manager:

There are no errors/exclamation points.

Answer:HP Pavilion Dv6 trackpad stops working, not in device manager

Hi there ... Welcome to Seven Forums .. I am sure you have come to the conclusion this is a Hardware fault .. The light above the trackpad .. Is the clue you should be able to switch it on and off .. You should be able to find Instruction online to help you Install a new one ..Or maybe as you state could just be a loose wire ..

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Hiya I bought an Aspire E15 laptop and the trackpad on it is most unusual.  If I put my finger on and move the pointer around and around the pointer will suddenly stop moving after afew seconds and won't work again unless I remove my finger from the pad and start again.  Sometimes it takes three or four attempts to make it work again.  It also seems a comple gamble as to whether I can drag a scrollbar.   What information do you need from me to help diagnose the problem please?  Thank you!

Answer:Aspire E15 Trackpad issue - stops working intermit...

I am not sure what E15 you have but I will go by one I know or think I know anyway.. Aspire ES1-512-C1W0 as called a E15 If you go to the Acer page for Drivers and what not maybe it could be as easy as installing a new driver... Have you tried the update of the driver off Acers website? Also what Version of Windows are you using now? If it was a problem when you first got the Laptop and you tried to restore the software ot update the drivers and it didnt work right I would have taken it back for a replacement...  If you are having an issue with your Trackpad after you have updated to Windows 10, They do have for this model anyway Windows 10 drivers. http://us.acer.com/ac/en/US/content/drivers/5611;-;Aspire%20ES1-512  It could be just needing a new or good driver... I am not sure and I can't say that I have had any issue with the E15 other then some normal that a restart solves.  James

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I installed Windows 10 and the touchpad is not working and I tried to install two different drivers (one from Lenovo site and one from Synaptics) and when I try to install, they both say that the touchpad doesn't even exist.  So it's not installing the driver and I'm having to use external mouse for now. Is anyone else having this problem and what is a solution?  Thank you.













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Answer:S21e-20 trackpad stops working after installing Windows 10

I have the same issue and so far, I could not find any work around either.

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 Hey guys, I'm having problems with the touchpad buttons: the system can't distinguish a left click from a right click. Whenever I click one of the two buttons the system reads it as if I'm clicking on both and keep pressing. I tried also to disable them and use the trackpad but also those buttons are not working well. They just work for a couple of minutes and then they stop. However if I run the Thinkvantage suite they seem to work fine and the system reads the click properly.What do you think is wrong?Thanks

Answer:Touchpad and Trackpad Buttons not Working

Today I noticed both my touchpad and joystick stopped working.  I could move the cursor but the clicks would not register.  I restarted and it worked again.  I recall a couple of days ago I updated the drivers, one of them I think was for the touchpad.

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Hello all, 3 days ago, on June 14, the touchpad on my Twist s230u stopped working. No apparent reason for this (tried to undo windows updates / system restore but did not help). The trackpad is not working also. Another thing - when the computer does a full shutdown and restart from the beginning (i.e. with the possibility of accessing the BIOS with Enter at the first screen), the keyboard is not working. I have to power the computer down once more and restart it. I'm running Windows 8.1, 64 bit. I tried to reinstall the new synaptic drivers but it did not help. Thank you in advance for your ansers. Cy

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Unfortunately, the trackpad and touchpad of my T460p stop working intermittently. The problem seems to occur after the laptop is going into hibernation. When it boots up afterwards, neither the trackpad nor the touchpad or the mouse buttons work, and the device manager shows the Synaptics device having a hardware issue. The problem persists when rebooting the system and even when using a different operation system (e.g. Ubuntu via a Live USB). I tried upgrading the Synaptics drivers (v19.0.19.1), which does not solve the problem though. I also tried different driver versions (e.g. the ones offered on the Lenovo site), without success. I encountered this problem both on Windows 10 Home & Windows 10 Enterprise Edition, as well as various Linux flavors (Ubuntu, Fedora). The only workaround that I found is to shut down the laptop, remove the battery and reboot it afterwards, which seems to reset the faulty state the touchpad is in. I strongly suspect that this is a problem with the firmware of either the mainboard or the Synpatics device itself, which puts it into an invalid state when going into hibernation. For now, I disabled hibernation mode, which avoids the problem but is not ideal of course. Did someone else run into this problem? Any ideas how to permanently fix this? I'm very happy with the T460p otherwise but this problem just drives me crazy as it's impossible to use a laptop without touchpad/trackpad when traveling.

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I have had my Yoga 710 Thinkpad or the last 6 months without any problems, until a couple of days ago, when my Trackpad stopped working.  There is no response from the cursor, which disappears when I use the touchscreen.  I can see the cursor when I press Ctrl, but is completely unresponsive when I try to use the trackpad.
 
I have been through the forums and tried everything short of resetting the computer with no success:
-Pressed F6.
-Tried to enable the mouse from the control panel, there was no option to enable or disable the touchpad.
-Tried every combination of deleting, updating and checking the mouse driver.
-Updated the BIOS from the website.  I also could not find an option to enable the mouse from the BIOS screen.
-Fully updated Windows 10.
-Booted up the computer in Safe Mode, no joy.
 
I am running Windows 10 on a Lenovo Yoga 710 14ISK, model 80TY, the touchpad is Synaptics.  According to the Control Panel, the device drivers are up to date, and the device is (apparently) working properly.
 
Many thanks in advance for any help offered.
 
 
Moderator comment: Model clarified.

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I just got a Thinkpad Yoga 14 and started it up for the first time and the Trackpad doesnt work.  I can luckily use the touch screen and plug in my old remote mouse.  I tried calling support (since its new) and couldnt get any help.  Let me know if you have any suggestions. I am new to Lenova (and windows 10), so perhaps I am missing something??
 
 
Moderator comment: Model added to subject for clarity.

Answer:TP Yoga 14 - Trackpad not working

Hi It will be great if you can add the full machine model number just to be sure which trackpad driver applies. But for the moment check:http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-... Try to download and install the latest driver: ThinkPad UltraNav Driver for Windows 10 (64-bit) - ThinkPad Yoga 14 (Type 20DM, 20DN)  - 8.216.16 / 16.126 / 7/10/2015 Also, it is always good for you to check "Control Panel -> Mouse" and check the last tab to see the Thinkpad settings for the trackpad.Regards  

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I have had my Yoga 710 Thinkpad or the last 6 months without any problems, until a couple of days ago, when my Trackpad stopped working.  There is no response from the cursor, which disappears when I use the touchscreen.  I can see the cursor when I press Ctrl, but is completely unresponsive when I try to use the trackpad.
 
I have been through the forums and tried everything short of resetting the computer with no success:
-Pressed F6.
-Tried to enable the mouse from the control panel, there was no option to enable or disable the touchpad.
-Tried every combination of deleting, updating and checking the mouse driver.
-Updated the BIOS from the website.  I also could not find an option to enable the mouse from the BIOS screen.
-Fully updated Windows 10.
-Booted up the computer in Safe Mode, no joy.
 
I am running Windows 10 on a Lenovo Yoga 710 14ISK, model 80TY, the touchpad is Synaptics.  According to the Control Panel, the device drivers are up to date, and the device is (apparently) working properly.
 
Many thanks in advance for any help offered.
 
 
Moderator comment: Model clarified.

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I recently got the Ideapad S400 touch, and for the most part it works fine. However, the trackpad often becomes erratic, and the most annoying thing it does is randomly stop its scrolling feature (two fingers on the trackpad to scroll). Usually if I restart the computer, it works again, but I'd like to find a better solution. Any ideas? 

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Dear Community, Both me and a friend of mine have Lenovo W540s.  Everything was working perfectly fine with all of our hardware, until today.  A BIOS update came out and installed correctly on both of our machines.  After this update both of our UltraNAV features on the trackpad are all dead.  After that first restart a message appeared "finding new hardware" and it found a generic mouse on the laptop.  Now when I try to re-install the UltraNav drivers, it says no hardware found.  I tried both the drivers on Lenovo.com and the manufacture's website all with no luck. Does anyone have any ideas on how to fix our UltraNav pads?   Thank you!-Frank





-Frank C.W540 | i7-4930MX | 16GB RAM | Quadro K2100M | RAID 0 Dual 512 SSD









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Answer:UltraNav Trackpad stops working after newest BIOS update 12-05-2014

Hi, for some reason Touchpad and Trackpad stop working suddenly.It looks like this:1. First all works fine.2. Then only mouse movement works. Taps and clicks do not work.3. Later on move movement stops working too. Reboot does not help. Removing battery does not help. But.If I disable Trackpad and Tachpad in BIOS.Then Save BIOS SettingsReboot into BIOS again.Enable Trackpad and Tachpad in BIOS back.Boot to Windows. Touchpad works ok.  This laptop is new - in period when different defects not detected at the factory - start to appear, so I am not really surprised. But couple weeks ago I updated BIOS via Lenovo System Update. And I kind of remember the problem did not manifest before BIOS update. Today I've updated BIOS from file without checking aht version I was running. Now it's 2.16 and problem is there. I personally think it is just faulty hardware and BIOS update was just a coinsidence.Now more details.Both Windows 8.1 and Linux are affected.Just reinstalled W8.1 with update.'PS/2 Mouse driver' is present in Device Manager and Windows does not show any problems.(Same if UltraNav driver is installed).Problem is still there if I remove Microsoft wireless mouse receiver from USB.All Windows Update updates.Nearly all Lenovo updates, even tried to install FIngerPrint software.  Is it a known issue? Is the only way is to go to Lenovo service for physical repair? Maybe I just need to revert to some older BIOS version??? ... Read more

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Hello, I bought my first lenovo computer and already ran in a few issues which I fixed after sometime except one that I cannot find anywhere. When I press a button on keyboard the touchpad locks for a single second and that really annoys in a graphical applications or games. I found a few posts that people fixed on older lenovos with turning off on palmsense on elan pointing device, but when I did it on the newest version it changed nothing so I decided to uninstall ELAN software completely and I got into another problem, that gestures don't work of course and now it got reversed but have the same problem still can't use them at the same time. How to fix this issue? Computer:Yoga 710  14 Lenovo i7-7500U/8GB/256GB/IntelHD 620/W10/Black

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Hi there, need some help please, for some reason my keyboard and trackpad have stopped working. completely dead from start-up. The touch screen keyboard is the only way I can use my laptop, that is the Yoga 700 14isk.  

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It seems like this is  recurring issue, since my computer, after my firts tablet-turning, does not see to recognize that it has become a computer again. So, sometimes, my computer do not recognize my trackpad and, sometimes, even my keyboard.I have tried every kind of new released drivers, but nothing seems to fix it. The external mouse works. ANy tips?My computer is 10 days old.Thanks

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My trackpad recently completely stopped working. I have using the touch screen to navigate my computer. I have been to numerous sites/solutions pages and have tried to uninstall and reinstall the driver software but nothing has worked! Anyone have any idea how to fix this problem? Please & thank you!

Answer:ThinkPad Yoga trackpad not working at all...

I think I disabled it somehow yesterday while I was typing on it, but haven't figured out what I pushed to reverse it.

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Hi, Can someone help me? my trackpad suddenly stopped working since yesterday but the touchscreen still works. I've tried to on and off my laptop but still does not work. I'm not sure if the update is the one to be blamed. Thanks

Answer:Trackpad stopped working (Yoga 11s)

Uninstall the synaptic driver and try running the generic driver (which is installed automatically upon reboot). If it works, then you know it is a diver issue.

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Hi,
 
When I connect Thinkpad Yoga (model 20CD00B1US) to the onelink dock, the stylus stops working.
 
In order to enable the stylus and Wacom driver following 2 options/ workarounds:
1)  Manually stop and restart the Wacom ISD Service
2) or reboot the machine while the Onelink dock is attached.
 
I'm using the latest 7.2.0-4 Wacom driver version, all latest lenovo software installed installed on the machine.
 
Both above mentioned workarounds are ugly, does anybody have a better suggestion to fix this issue?
 
 
Moderator comment: Subject edited here and below for clarity.

Answer:ThinkPad Yoga Stylus stops working after connecting Yoga to Onelink dock

Had the same issue - a BIOS update just release about a week ago fixed it for me.
 
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS038334
 
Hope this helps,
Dave

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Hello "Lenovo community", First sorry for my english  I start this post because my laptop Yoga 700-14ISK have a big issue. After a night in hibernating mode when i opened it the keyboard and the mouse was not working.- I try to do fn + F6 but nothing.- I try to go in tablet mode and back in desktop but nothing.- I try to reboot but nothing.- I try to reinstall drivers for trackpad and keyboard and after reboot ... nothing.- I try to go in the bios and wooooo the keybord is working at this point i m so happy i can do my presentation at work tomorow ... I leave the BIOS .. back in windows ... nothing ! What the f..- I try to boot in Ubuntu with a USB LIVE ... nothing !! Oh my G..- I try to FLASH the BIOS with the last version .. nothing .......- I try to reinstall Windows 10 through the one recovery backup ... nothing ...- I try to empty the battery but guess what .. nothing ! I use the word nothing too much at this point and I dont remember what i did  because ofcourse i try all google can offer to me as solution but NOTHING !! My theories :- Sensor who detect switch beetwyn tablet and desktop is broken.- Somewhere in the motherboard there is a memory keep a bad config and someone said me i should reset the CMOS but i dont know how i can do this witheout open the laptop and break the guarantee. If somone have a suggestion or resolv the same issue please help me. In advance thank for all your contribution and read my bad english so far.

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ive tried disabling the motion control and transition but i am still finding that the keyboard and trackpad will regularly go to sleep, but not in any reproducible manner. Putting the machine to sleep brings it back, but this particular morning in bed it has been shutting off every few minutes with no changing of configurations. i would even be ok woth a stop gap fix of some metro tile i could tap to make the keyboard cpme back because frankly, this onscreen keyboard isnt awesome and shutting the laptop isnt always a viable option

Answer:Yoga 13 trackpad and mouse stop working

I have not had this problem but I have a suggestion as to a possible cause - no gurantees though, but worth a try if all else fails..  If you look at the power options, under the advanced options I found that the minimum processor performance was set to 5%. I found this when wsome processes seemed to be taking an inordinate amount of time. I put the minimum to 100%. This will cost a bit more power but at least everything runs as fast as it can....

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I got my Lenovo Yoga 710 in the summer of 2016, and everything works great except for the inactive scrolling. The inactive scrolling only works when I have an external mouse attached to my laptop, in which I am able to type in one window while scrolling in another window that's inactive. However, the inactive scrolling doesn't seem to work when I am using my trackpad and not an external mouse. I have updated all of my drivers, but I just don't understand why the feature would work only with the external mouse and not the trackpad. It is rather inconvenient to carry around an external mouse when the trackpad is supposed to do the job. I am coming from a Macbook Pro and I really miss the inactive scrolling that it provided.  I would really appreciate it if someone could please help me. Thanks! P.S. I do not have any third party software installed and the inactive scrolling feature is "enabled."  

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 Hi, I have a ThinkPad Yoga 12 2nd gen with these specs: -Processor: Intel core i5-5300U-Ram: 8GB-Hard Drive: Samsung 850 Pro 512GB SSD (installed by myself) and SanDisk 16GB PCIe M.2-Screen: Full HD 10 point multi-touch with Wacom digitizer-BIOS: JEET78WW (1.27) The trackpad and trackpoint on this laptop has stopped working the second time and with that, the CPU fan has halted as well, with the backlit function of the keyboard non-working as well. The fan is really important because my heavy-duty use of this machine makes it really hot real quick. My laptop is pretty much useless without it and want a solution for it. I did try to update my BIOS for this because on some forums, this was an issue fixed by updating their BIOS. The system does not recognize the Synaptics trackpad and trackpoint (yes the TRACKPOINT is not working as well) and I have tried downloading the drivers of the trackpad, but to no luck the system did not recognize the trackpad. It seems as if there is a faulty connection physically, but I could not figure it out. The first time it happened, I sent it back for an in Depot Service, but this time around, I am out of warranty and when I asked a ThinkPad Certified Technician, he recommended me to simply buy a new machine rather than getting it serviced because it would cost me more than half as much of the original price of my laptop. I really like this laptop and don't want to change it, but if I have to, the 8th generation Intel pro... Read more

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Hi guys, I am trying to maintain my doughter's school aptop but encountered something exceding my limited expertise. Since about 10 days the touchpad, buttons and the red thingie stopped working. I have read all the forum issues, uninstalled the drivers and re-installed new ones (first through the lenovo sulotion centre, then the synaptics generic version). About 6 times now. That didn't work. It says "component not present, not working correctly or divers not fully installed, error 24" (translation from Dutch, probably used some incorrect terms).Running windows 10 on this t420. All worked fine untill this happened. I saw that some new mouse drivers have been installed around the day of malfunction but can't find how or where to remove those (still getting used to this windows 10).Any suggestions? 

Answer:Lenovo Thinkpad T420 trackpad and touchpad right/left click stopped working

So far, there's just 2 of us with trackpoint / touchpad problems as a result of installing Windows 10.  My post:  https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T420-Win-10-Pro-Ultra-Nav-19-00-12-61-Tr... I've combed through this forum and have no one else reporting these same issues; most are reporting that left and right click buttons are working, but the middle button did not work.  In my case, it was the opposite; the middle button scrolled (albeit very choppy), and the left / right buttons were dead.for my Trackpoint.  It's not a hardware issue, as all buttons function as normal in Win 7, but upon installation of Win 10, the buttons do not work.  I went so far as to do a clean install of Win 10 to ensure there were no conflicts between Win 10 and any leftover Win 7 system files, only to end up with the same old left and right button problems. So until the Ultra Nav drivers to enable full functionality of trackpoint / touchpad device, the only solution is to use a physical mouse or revert back to your prior operating system.    

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So I have had a very... VERY... irritating problem with my Thinkpad. For the first 6 or so months I had the laptop it worked fine. Then, the left click on the touchpad was functioning like the right click (bringing up a menu).  I immediately disabled the touchpad and then used the trackpad right and left clicks which worked perfectly. After another 4 or 5 months, those buttons stopped working altogether. I could still use the touchpad to move the arrow, but I couldn't click on anything. I bought an external USB mouse and that worked fine for another 2 months. Then for a few weeks, it would work on and off. I'd have to wiggle it around in the USB ports to get the laptop to recognize it. (it had nothing to do with the ports... there were 3 of them and they all worked fine). Then it stopped working completely, AND, my laptop refuses to acknowledge ANY USB I plug in.  I have run out of options now. I can't even install anything, download any files from lenovo website. I can't do anything. Does anyone know if it is still salvageable? Has anyone had the same problem? The lenovo digitizer for tablets.... would that work for this thinkpad? (sorry... not as tech savvy as the rest of you) Thanks a bunch,Amanda

Answer:Lenovo Thinkpad T420 trackpad and touchpad right/left click stopped working

Go into the BIOS (press F1 during the initial bootup) menu then go into CONFIG -> Keyboard/Mouse -> Disable both the TrackPoint and Touch Pad -> press F10 to save and exit.

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The Trackpad is unusable on my Thinkpad Yoga 260. When I try to use it it doesn't respond most of the time. Strangly though when I use the very tip of my finger it does work. To me that sounds like the palm rejection is too harsh. Also the scrolling gesture doesn't work if I place my fingers vertically. It does work if I place them horizontally). The Trackpad is from Elantech. I tried changing the driver settings, re-installing it and nothing helped. The problem with the Trackpoint is that when I try to scroll vertically using the middle button the scrolling symbol often first shows up horizontally and I need to press the trackpoint hard to get it to scroll. This all on Windows 10. I am thinking that this is all a driver issue because I tried out Ubuntu and there it works without problems also uninstalling the driver gets the Touchpad to work but the gestures don't work then. But if this is a driver issue shouldn't everyone have this problem?

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The Trackpad is unusable on my Thinkpad Yoga 260. When I try to use it it doesn't respond most of the time. Strangly though when I use the very tip of my finger it does work. To me that sounds like the palm rejection is too harsh. Also the scrolling gesture doesn't work if I place my fingers vertically. It does work if I place them horizontally). The Trackpad is from Elantech. I tried changing the driver settings, re-installing it and nothing helped. The problem with the Trackpoint is that when I try to scroll vertically using the middle button the scrolling symbol often first shows up horizontally and I need to press the trackpoint hard to get it to scroll. This all on Windows 10. I am thinking that this is all a driver issue because I tried out Ubuntu and there it works without problems also uninstalling the driver gets the Touchpad to work but the gestures don't work then. But if this is a driver issue shouldn't everyone have this problem?

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I bought a brand new laptop from Dell.  The touchpad kept crashing.  After several months of calling tech support, having the laptop serviced remotely, and sending it in twice for repairs, all without success, Dell sent me a new computer.  After only three days, the same thing is now happening with the new one.
These were both brand new computers with the exact same issue.  Is Dell simply incapable of making a decent computer any more?  I used to love Dell; this was my fifth Dell computer, but maybe it's time to look elsewhere.  

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My touchpad suddenly has an issue where it stops working for about 5 seconds, and this occurs randomly.  I was having an issue earlier where the multi-tap function on the trackpad was bringing up cortana on its own, and I reinstalled the driver and this issue was resolved, but now the freezing issue exists.  I am using windows 10 and the drivers are up to date. If anybody knows how to fix this issue, or where I could find the solution I would appreciate the help.

Answer:G50-45 touchpad stops working

Hi connorketcheson,
 
Welcome to the Forums
 
As per the query we understood that you are facing issue with touchpad not working in your Lenovo G50-45 laptop.
 
Connect a usb mouse and check if the mouse hangs, does this issue occurs in particular application or in every application. Also boot the system into safe mode and check for the issue.
 
Let us know the result.
 
Best regards,
 
Ashwin.S





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I have had my Dell Inspiron 7559 for about a week now, it runs windows 10. Over the past few days the trackpad has started to not work. At first the single tap (left click) didn't work. But the left click button worked fine and the two tap (right click) worked fine too. I restarted it, single tap works again. 
This happened a couple more times and I decided to investigate. There was no touchpad on my mouse settings, only a HID-compliant mouse and a PS/2 Compatible Mouse. I don't have any mice. I did a driver update for both of the above and ELAN input device showed up. I did a driver update for it and it worked ok for a couple of hours and it said it is working properly. However if stopped working again and I went back to the settings and whilst windows 10 settings said the trackpad was on, the ELAN tab on the mouse properties said that the Elan smart-pad was not enabled it and restarted. When I went back to the same settings after the restart, it was not enabled again. So I enabled it. Two hours later, the trackpad was back to not registering single taps. Enabling and disabling the ELAN trackpad appears to do nothing. 
The next day, single tap stopped working and then all the buttons and taps stopped working but scroll/zoom etc still worked. I restarted and it worked again. Later on it had the issue that the trackpad would only select things on the start bar. Once you opened something you couldn't click at all. Again I restarted and it "fixed"... Read more

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Now that the video flickering issue has been resolved, I am now frequently encountering a very frustrating problem with my new XPS 13 (9343).   If I stop using the touchpad for a few minutes (not sure how many, sometimes it's 1 or 2, sometimes its 30), then mouse pointer disappears completely and the touchpad does not respond.  I can click, swipe, tap, etc. but there is no pointer.  When it happens I am forced to use the touch screen to shut down the machine and restart it so I can get the touchpad and pointer to work again.  Has anyone else encountered this problem? 

Answer:XPS 13 (9343) Touchpad stops working

I have the same problem. I am using Windows 10 Pro. I have tried every touchpad driver version I could find with no luck. I am currently using this driver: Cypress Semiconductor, Inc, dated 6/24/2015, version 2.5.1.72.
I often find it happening when playing a youtube video or something like that, but that's probably just because I don't use the trackpad for a few minutes while watching the video.
When it happens the mouse pointer is either completely gone, or it is "frozen" in some random position on the screen and the trackpad is not moving it. It happens once or twice a day for me, and I then restart the PC to fix - annoying.
I feel 99% certain that it is a driver issue - and that no driver has been created for the Cypress Trackpad in the PC that actually works in Windows 10. If anybody know of a driver that actually works I'd love to get the details.

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Hi, On my Travelmate B115 (that I've barely used at all), the touchpad randomly stops working. If I deactivate it and activate it (Fn+F7 twice) it starts working again, but I have to do that once every two minutes, and it's really annoying. Sometimes it also is very slow or imprecise in its movements, and it seems sometimes that it clicks without my wanting it to (it could be that I'm grazing the pad without noticing sometimes, but I'm really writing "in the air" with only my fingers touching the computer's keys now to avoid it, and it still happens).I am extremely frustrated since this laptop is brand new. Can anyone help me?Elisabeth

Answer:Touchpad randomly stops working

Exactly the same problem. Just emailed Acer and told me to reset the laptop. I did it and the same problem. Now, directly they don't answer my email.

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Hey guys.

I have never had this problem before so I don't know what to do.

While on my laptop my touchpad will randomly stop moving. I can still zoom in and out by pinching, I can right click and left click, but I cannot move the pointer . As soon as I plug in my mouse, the touchpad works again. I can unplug the mouse and it will still work for a few minutes then the problem will happen again.

I'm running windows 7 64bit,

I also have not installed anything recently.

Answer:Touchpad randomly stops working.

See if reinstalling the touchpad driver from the laptop's manufacturer's website helps.

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The tap to click function on my touch pad will stop working randomly and start dragging the item around instead. Will then have to fully click down on the touch pad to navigate between tabs etc. The scroll function also stops at random, but after restart it all returns to normal until the next time it stops working. Anyone had this problem and know how to fix it? 

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Hello.My month old E560 has been great until recently, when the touchpad has decided to play up on me.What happens after a while of use, the touchpad will begin not responding to my gestures, finger movements, sliding, etc. It will sporadically work for maybe a fraction of a second after, but 99% of the time when I frantically draw circles with my finger it will not respond. This proves it is NOT the touchpad completely disabling/turning off, etc.There are no issues with the trackpoint or any hardware buttons. Even right clicking with the touchpad does what it's supposed to.  This is on the most up to date version of ALP Lenovo Ultranav drivers for the e560 from the Lenovo website. I have found that uninstalling this driver (and thus using Windows' default touchpad driver) prevents Lenovo-specific multitouch features such as twofinger scrolling, and also slightly changes what the middleclick does, but at least prevents the issue of an unresponsive touchpad which is the most important feature. Usually, a quick restart solves this issue. But after the computers shut down and started up again after a while of being off, the issue will occur again. I am running Windows 10 home 64 bit with, as said, the most recent Lenovo-issued ALPS Ultranav driver. Any help would be greatly appreciated. 

Answer:E560 Touchpad stops working

The same thing happens to me and my Lenovo is only two days old. I went onto device manager and tried looking for updates but it said the software was up to date. 

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Hello all

I have a Compaq laptop model nc6230 with both a touch pad and a nipple mouse. I have a left andright click buttons under both input devices. However, about 10 minutes after every boot up, both left click buttons stop working. the right buttons and the navigation work, however, it wont left click or click when I "tap" the touchpad.

When I attach a usb mouse, the mouse actually works, however, the left buttons on the laptop wont work.

advice?

ps the buttons will start working again after reboot, but will stop after another ten minutes or so
 

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The touchpad stops working randomly when the computer is woken back from sleep and it has to be rebooted to get it going agin. An externally connected mouse will work fine during that time. Is this due to a possibly faulty touchpad??

Answer:The touchpad on my V3-331 stops working randomly.

Hi Jithin1,
 
It is possible to be a defective touchpad. I would suggestion a few things you can try on your own before looking into service options.
 

Update or reinstall touchpad drivers
Refresh the PC to see if that takes care of any issues.
Reload the PC entirely if possible

If you continue having issues, contact your local Acer support team so that they can help setup services to take care of the touchpad issues you're having.
 
Cory
 

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Hi, On my Travelmate B115 (that I've barely used at all), the touchpad randomly stops working. If I deactivate it and activate it (Fn+F7 twice) it starts working again, but I have to do that once every two minutes, and it's really annoying. Sometimes it also is very slow or imprecise in its movements, and it seems sometimes that it clicks without my wanting it to (it could be that I'm grazing the pad without noticing sometimes, but I'm really writing "in the air" with only my fingers touching the computer's keys now to avoid it, and it still happens).I am extremely frustrated since this laptop is brand new. Can anyone help me?Elisabeth

Answer:Touchpad randomly stops working

Exactly the same problem. Just emailed Acer and told me to reset the laptop. I did it and the same problem. Now, directly they don't answer my email.

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I recently bought a S10-3t ideapad direct from lenovo. (Moved abroad though so can't get warranty cover on it).Very frustrating - the touchpad regularly stops working. It will work for a few hours then stop working completely for hours/days on end.I've tried updating the touchpad drivers, system restore, lenovo restore (back to factory settings).  

Answer:S10-3t touchpad regularly stops working

Next time it quits working try a few taps around the touchpad and see if it starts working.  If it does it might be  a loose connection inside the case.

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Hi, On my Travelmate B115 (that I've barely used at all), the touchpad randomly stops working. If I deactivate it and activate it (Fn+F7 twice) it starts working again, but I have to do that once every two minutes, and it's really annoying. Sometimes it also is very slow or imprecise in its movements, and it seems sometimes that it clicks without my wanting it to (it could be that I'm grazing the pad without noticing sometimes, but I'm really writing "in the air" with only my fingers touching the computer's keys now to avoid it, and it still happens).I am extremely frustrated since this laptop is brand new. Can anyone help me?Elisabeth

Answer:Touchpad randomly stops working

Exactly the same problem. Just emailed Acer and told me to reset the laptop. I did it and the same problem. Now, directly they don't answer my email.

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Hi! I got a G555 laptop, and I love it.  However, during use, it will just stop working all together.   I've tried 10 different drivers, ect, nothing seems to help.  Is this a normal issue?  Will replacing the touhpad help?

Answer:G555 touchpad stops working.

Hi
 
Welcome To Lenovo Community
 
Please try to update drivers & Bios.
 
First uninstall all the touchpad drivers from the system and also delete related software associated.
 
First Update the Bios
 
Bios - 32 Bit
 
Bios - 64 Bit
 
 
Then installed the drivers from the below link
 
 Touchpad Drivers - Windows 7 (32 Bit & 64 Bit)
Touchpad Drivers - Windows XP
 
 
 
Hope This Helps
Cheers!!!
_______________________________________________________________________________________________
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
 
Did someone help you today? Press the star on the left to thank them with Kudos!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!  This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
 
Follow @LenovoForums on Twitter!
 

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I bought a brand new laptop from Dell.  The touchpad kept crashing (it won't respond to taps and sometimes stops scrolling, but the right and left click continue to work).  After several months of calling tech support, having the laptop serviced remotely, and sending it in twice for repairs, all without success, Dell sent me a new computer.  After only four days, the same thing is now happening with the new one.  Now Dell says that means the problem is on my end.
I haven't downloaded any new programs, everything is up-to-date, and when I check the touchpad settings, it shows everything as being enabled.  The touchpad stops working randomly, on different websites and in different programs.  I never had this problem on any previous Dell laptops.  I can't think what I might be doing to cause this issue.  Any help would be appreciated. 

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Dear all,since almost 2 years I am pretty happy with my L440.But lately, I often have problems with the touchpad becaue it suddenly stops working,no mouse moving, no touchpad-based clicking. The trackpointer still works and also the hardware buttons for left and right clicking are still working. However, depending on the task i prefer either trackpad or touchpad. I already changed the sensitivity for palm checking but no effect.  Any ideas? Thanks in advance. 

Answer:L440 Touchpad stops working

Hi Blue,
 
Welcome to Lenovo Community!
 
We are sorry to hear that touchpad is not working in your L440 laptop.
 
Please do confirm which operating system is running on your laptop.
 
Best Regards,
Poojitha.
--------------------------------------------------------------------------------------------------------------------
Did someone help you today? Press the star on the left to thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 
 

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Hello.My month old E560 has been great until recently, when the touchpad has decided to play up on me.What happens after a while of use, the touchpad will begin not responding to my gestures, finger movements, sliding, etc. It will sporadically work for maybe a fraction of a second after, but 99% of the time when I frantically draw circles with my finger it will not respond. This proves it is NOT the touchpad completely disabling/turning off, etc.There are no issues with the trackpoint or any hardware buttons. Even right clicking with the touchpad does what it's supposed to.  This is on the most up to date version of ALP Lenovo Ultranav drivers for the e560 from the Lenovo website. I have found that uninstalling this driver (and thus using Windows' default touchpad driver) prevents Lenovo-specific multitouch features such as twofinger scrolling, and also slightly changes what the middleclick does, but at least prevents the issue of an unresponsive touchpad which is the most important feature. Usually, a quick restart solves this issue. But after the computers shut down and started up again after a while of being off, the issue will occur again. I am running Windows 10 home 64 bit with, as said, the most recent Lenovo-issued ALPS Ultranav driver. Any help would be greatly appreciated. 

Answer:E560 Touchpad stops working

The same thing happens to me and my Lenovo is only two days old. I went onto device manager and tried looking for updates but it said the software was up to date. 

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The touchpad behaves erratically (mouse pointer goes wild when I put my finger in the touchpad, either in rest or in movement) after a few hours of gaming (if the keyboard lights are off) or after half an hour or so of general use (if the keyboard lights are on). It seems to me that there is some sort of heat-induced short contact going on. Does anybody know how to fix this? I've got a friend to bring me this notebook from the US, but unfortunately this model isn't supported by Lenovo here in Brazil. Now I may need to find a fix for it myself (or resort to workarounds). A lesson learned for my next purchase: be more careful with so-called "worldwide" warranties.













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Answer:Y580 touchpad stops working when hot

Hi
 
Thanks for the post.
 
As per your concern touchpad will not work while system gets overheated after playing games.
 
To diagnose, I would suggest you to please re-install the Touchpad driver and update the Bios of your system from the below mentioned web link.
 
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT073649
 
Afterwards, please restart the system and check if the issue gets resolved.
 
Regards,
Sameer
 





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I have an Acer Aspire One D250 with a synaptics touchpad bought on March 20th which hasn't given me any problems till 3 days ago.

Friday, when I turned the computer on, the touchpad wasn't working. I tried Fn+F7 and nothing. The usual synaptics animated icon wasn't beside the clock. I went to the control panel>mouse>device settings and no device was listed there, while all the options were greyed out. I went to system>device manager and no "Mouse and other pointing devices" was listed. I went to Acer.pt (I'm from portugal) and downloaded the driver and installed it. The instalation went without problems and when I restarted the computer, the touchpad was still not working and nothing was listed on the device manager.

I called the Acer support line and the told me to restore the OS. I spent friday doing backups and I reinstalled Windows XP from Acer eRecovery Management. After all that, the touchpad wasn't working still.

Saturday was spent going to the store where I bought the netbook and trying to find a solution. Just as when I was going to give the netbook to warranty, a guy turned the computer on and the touchpad was magically working again.

I went home, all happy and warm and fuzzy inside.

Today, when I was copying my backups to the netbook again, I hit "cancel", and the icon next to the clock disappered and the touchpad stoped working again. Went to check, and nothing was listed on the device manager or on contro... Read more

Answer:Touchpad suddenly stops working

If the Acer Factory Restore failed to fix it and it intermittently comes and goes its likely a hardware issue. I'd be contacting Acer again and sending the unit in for warranty service.
 

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The touchpad on my X1 Carbon laptop (3443CTO) has started working very sporadically. It seems that it will work after reboot, but then after a while it stops working. I suspect that this is a driver and/or bios issue, because this started happening about the same time I upgraded the bios to the latest and also upgraded to Windows 10. Has anyone else experienced this issue? AFAIK, all of my Lenovo and other drivers are up-to-date, as the Lenovo Companion tools does not list any pending updates. Any ideas?

Answer:X1 Carbon touchpad stops working

Bump. Is anyone else experiencing this?

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Hi there, I have kind of an odd problem with my T440s since I installed Windows 10:The touchpad works fine, including clicking by touching it, but as soon as I click by pressing the touch pad hard, it completely stops working. I can't even move the mouse anymore, neither via the touchpad nor the trackpoint. As soon as I restart the laptop, everything works fine again - until I click the pad again. Anyone else encountered this? Any ideas what I could do? Best,Daniel

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The Touchpad stops working and is grayed in options. Trackpoint is fine. Driver reinstall helps, but not for long - the issue appears again very soon, especially after plugging in the power. No problem in Ubuntu/Linux. Any idea? Driver version is the latest one for Win7 64bit: 18.0.7.109. BIOS: GIET90WW (2.40).

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Hi Guys,
 
My new Lenovo W510 is running Windows 7 (x64) and some issues with my Touchpad.  The problem is my Touchpad stops working after a time. TrackPoint is still working fine, but not the touchpad. If I check the settings via "Fn + F8" I can see that "Enable Touchpad and Track Point" is activated. I switched back and forth but it doesn't seem to work. Only a reboot helps..
 
Thanks for you help!

moderator edit: type adjusted in subjectline
 













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Answer:W510 Touchpad stops working after a certain time

Also having the same problem, touchpad stops responding but trackpad still works. A logout/login fixes the problem. Unknown cause but it happens every few days.

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I am using Windows 10 version 1703 (OS Build 15063.413) on HP Notebook 1000. And just for reference I have encountered this issue in previous versions of Windows 10 as well. Every time I clean install Windows 10 and update to install drivers, it will work fine for about 1-2 months and then suddenly out of nowhere touchpad will either stops working or keeps moving itself after 5-10 minutes of restart ( even if I don't update Windows, means same drivers version ).

Right now I have installed version 19.3.31.16 of Synaptics pointing device drivers. But I have tried to solve this issue by installing previous version of drivers as well ( version 8.xx, 10.xx, 17.xx, 19.0.19.1 ). After installing drivers the first time it works fine for about 15 minutes and then same issue!

I have noticed this btw:
Every time I put the laptop to sleep and then log on, touchpad works fine for about 5 minutes.Every time I restart the laptop, it works fine for about 5 minutes.Even If I uninstall the drivers and use basic drivers by Windows 10, the same thing happens. Touchpad keeps flickering, moving itself or would just stop working.Sometimes Upper right or left corner of touchpad will work fine while the rest of the area is unresponsive.

Have anybody else encountered this issue? How did you resolve it? I don't wanna install Windows again or keep restarting my laptop.

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so, EVERY TIME I close(and re open) my laptop lid the touchpad stops working. seemed to happen after a win X update(not upgrade TO win x) it is so extremely frustrating. the only way i can get it to respond again is to reboot. I have tried disabling and reenabling the touchpad, updating drivers, and nothing seems to help.

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Touchpad of a N580 laptop is constantly stalling - it doesn't respond for a few seconds and magically comes back to life. Does anyone know how to fix this?

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I have an X201 and noticed tha tthe toucpad stops working at seemingly random intervals.  After tracking down the culprit to the Synaptic Touchpad Enhancements process, I did a search and found other people having the issue in the Thinkpad W series forum.  Instead of reposting it here, you can find my reply with an easy workaround to get it working again over in this thread. http://forum.lenovo.com/t5/W-Series-ThinkPad-Laptops/W150-Touchpad-stops-working-after-a-certain-tim... Somebody thinks the problem only happens with Firefox, which I happen to use as well, so the problem could be between Firefox and the Synaptics process. Lenovo:  Please fix this.  Thank you.

Answer:Touchpad stops working on X201 (and other models)

I'm having the same exact issue!!!  My trackpad works great after a reboot, but always eventually goes to crap and stops responding (or responds haywire) to my inputs...  I called Lenovo yesterday, and their "senior" tech guys had never even heard of the issue!?!  They told me I needed to send the unit in for repair...  Argh... Hopefully Lenovo will realize this is a "real" issue and address it SOONER than later!!! Thanks for posting your work-around...  Yeah, it kills the multitouch, but at least the trackpad starts responding again... Let's cross our fingers that this gets RESOLVED...  What a pain in the rear problem for such an expensive PC!!!

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My M40 laptop has just started having a problem with it's Touchpad, after hibernation the the Touchpad does not work. plugging an external mouse works, I've tried disabling and re enabling through the control panel but it does not help. Powering off and then back on does fis the Thinkpad, has anyone seen this before?

Answer:Touchpad stops working after hibernation on Satellite M40

You said this problem started now. So it seems that this issue was not present in the past. Am I right?
So if I?m right then it looks more like an software problem as a hardware issue.

Usually the first step should be a new Touchpad driver installation. Then you could try to update the Windows XP OS to the latest state. You should use the Microsoft update page to get all patches.

Then download and install the cleaning tool called ?CCleaner?. Its for free and it?s very helpful to clean the OS and the registry.

If this does not help, try to reinstall the OS from the recovery CD and test if this issue persists after new OS installation.

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I bought a new U410--  i7--- windows 8. The touchpad stops working after some time .. then I have to reboot the system to again get it up & running.then it again works fine for some time ... And again goes off..!!! If I open the mouse properties from control panel when it stops working ... It says me to uninstall the tochpad driver and install a new one ... I have installed or updated the synaptic driver several time ... But no optput Moreover , I ordered a replacement for it .. and the new one also has the same problems ...!!!  I have also tried the One-Key recovery option ... but No Output..!! Lenovo techsupport is also unable to get to the problem .. and rectify it ..!! Can anyone help me on this ... ??  PS: what has happened to lenovo's quality ..   













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Answer:U410 touchpad Driver stops working

Most likely you're experiencing this issue when starting Microsoft Office (I did too)Here's how to fix it 1.Download the 16.3.9.0 driver from herehttp://www.station-drivers.com/page/Synaptics.htm2.uninstall your current synaptics driver and reboot when it asks you to (your touchpad will still work, just without gestures and it will move slower than before)3.Install the new driver and restart if it asks you to4.Go to the mouse properties and the synaptics tab and adjust the touchpad to your liking(here will be 2 devices listed, clicking the settings of one of them brings up manufacturer information, the other will bring up configuration)5.No more nonworking driver just so you know, resuming from sleep will cause the synaptics driver icon to appear in your taskbar even if you have disabled it from appearing there, but it will go away automaticallyand also, the 4-finger flick option in the configuration settings will not work, but everything else shouldmessage me if you need assistance

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I own 2x Equium L40 laptops.
Both have recently started experiencing the same issue with their touchpads.

For some reason, whenever the laptops are horizontal, the touchpads don't work.
However, once the laptop is tilted, the touchpad works fine.
I can then return the laptop to horizontal, where it works, until the next time it decides to stop working!

I would have thought this was an insolated issue, but for the fact that it is happening on BOTH my laptops!
The laptops were both bought in Aug 07, and are therefore, unfortunately, both out of warranty.

Anybody experienced the same, or have any advice to offer?

Answer:Touchpad stops working when Equium L40 has been moved

Hello Nik

Your story sounds really unbelievable. I have never heard about something like this. Tilting notebook is for me not so good idea. What do you think about it? :)

Sorry but I don't know if somebody here can offer some explanation. The best thing you can do is to show it to the service. Maybe is there some contact problem. The strangest thing is that you have noticed the same issue on both notebooks.

Have you noticed this from the first second when the notebook is on or later after some time?

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My laptop starts up with the touchpad working then will randomly stop working or go to sparatic movements. I have tried updating the driver, enabling/disabling the touchpad, and rebooted the computer. Any ideas or thought are much welcome?

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I noticed that the Synaptic Touchpad driver (I updated to the latest version) would stop functioning whenever I do a hard drive-intensive task. For example, When I run a virus scanner, when I convert movies, when I record anything, the Synaptics driver stops working. I can still use the touchpad, but all of the original driver features are gone and the icon from the taskbar dissappears as well. Stranger still, whenever something like this happens, I try to go into mouse properties in the control panel and it ALWAYS becomes completely unresponsive and freezes up. I cannot do anything with the touchpad control panel either. When I stop whatever I am doing to the hard drive, everything goes back to normal and the Synaptics touchpad driver re-enables and appears in my taskbar again. Help?Thanks!-Clark 

Answer:Lenovo G780 Touchpad stops working

Hi Clark,
 
Thanks for posting in the Lenovo Community,
 
I?d like to ask you please to share with us your windows installed version on the laptop to be able to provide you with another version from the touchpad Driver.
 
Thanks and Best Regards,
 

Soha






Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I just bought Lenovo x121.I installed drivers with system and driver update utility. Then I rebooted notebook. In logon screen touchpad worked ok but when windows loaded all drivers and programs it stoped working. I also updated BIOS and deleted and reinstalled drivers, nothing has changed.... Any idea what is wrong?

Answer:x121 touchpad suddenly stops working.

Hi kikibeck, Please check in Control Panel -> mouse -> UltraNav. If you could net see it's present/enabled touch pad still no use, then please re-install UltraNav driver.Synaptics UltraNav driver for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit) and XP (32-bit, 64-bit) - ThinkPad http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS019164Fred





T61 + X201i

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when I have the laptop on (even at ivernation state), the roll part of the touchpad(left side of it), stops accting as the well and starts working as any other part of the touchpad.same with its lower part(sude to side roll)is there anything that can be done to make it wor as it should?TNX

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Hi,

In the beginning of this week I bought Toshiba satellite Z30-A-1D0.

My touchpad seemed fine but once in a while the cursor stops working for about 1 minute. I can use the left and right button of the touchpad but I just can't move the cursor.

First I thought that I accidentally had locked the touchpad so I pressed Fn+F9 and the light turned on meaning that the touchpad was locked, then I pressed it again and the cursor was still not moving, it only starts almost a minute after... I've tried to be at alert to what I'm doing in the touchpad but it happens when i'm just moving the cursor.

This happens about 4 times a day and the fisrt time it happened was on the day I bought. And I never used a USB mouse in this computer.

Thanks for your atention to my problem and hope you can help me.

Answer:Touchpad stops working for a moment on my Satellite Z30-A-1D0

It is not easy to say why this happen.
If possible try to use external mouse. It will be interesting to know if there is some general problem with mouse or just with internal touchpad.

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Hi,

I am having this problem for over a month now, the touch pad stops working suddenly and it starts to work after a restart and sometimes after a couple of restarts.

The frequency of this issue is at least twice an hour. I am really tired of restarting all the time.
I have tried system restore but that has not helped and the function keys are not working either.

Details:
Model:SATELLITE C660-1LD
OS: Windows 7 - 64 bit
Warranty: Expired 03/2013

Answer:Re: Satellite C660-1LD - Touchpad stops working

> I have tried system restore but that has not helped

What do you mean exactly by system restore?

Did you use the Toshiba Recovery DVD or Toshiba HDD Recovery procedure to set the notebook back to factory settings?
In case you did not try that, I recommend doing this!

Fact is that this recovery procedure should fix the system/software issues and in my opinion it looks more like a software as a hardware problem.

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I currently have a HP pavilion tx2520ae laptop and now and again whilst im am working on it i suddenly get the message 'synaptics touchpad has stopped working with two options saying : close and check for a problem online and close', after this message appears the touchpad still works, however the scroll bar for the laptop does not, this is an inconvenience as i do alot of my school portfolios on my laptop, some of which are nearly 100 pages long and i am constantly editing it, so i need the scroll bar to save me time and effort.

When i restart the laptop however this problem is corrected, but after a while it appears again and constantly restarting the laptop every 10 minutes is just too much effort to waste on fixing a simple scroll bar.

When the message appeared, I had tried to go onto the mouse options on the control pannel and i got an error message saying 'unable to connect to the synaptics pointing device driver. if you have installed another PS/2 pointing driver please unistall the synaptics driver by clicking on the yes button. you then need to reinstall your pointing divce driver for your external device again.
Do you want to unistall the synaptics driver now?'

I have not installed any PS/2 pointing drivers but I decided to try and reinstall it again just to be sure but when I reinstalled it i had to restart my computer and when i came back on it was working fine... for a while. The message appeared again and reinstalling it was just a comp... Read more

Answer:synaptics touchpad suddenly stops working

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hi there, I bought an Acer 2509. The first thing I did was formatting the hard-drive and installing my teacher licsenced Windows 8 after this the Windows 8.1 update. I installed all the drivers for the laptop. All the drivers on this site are downloaded and installed: http://www.acer.nl/ac/nl/NL/content/drivers/5452;-;Extensa%202509. The Touchpad works for 2 seconds and then (i think) the drivers crash. I do get some DistributedCOM events in the eventlog of windows.  What I tried: FN +f7 = doesnt workinstalling older drivers = doesnt work Could someone help me? 

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I just recently purchased a Yoga 14 primarily for the active digitizer screen so I could do design work on the go. My laptop has the pen that comes with it, and when I take it out of the slot, it works fine. However, when I use it for roughly 3 or 4 minutes, it just stops reading on the screen. I can reinsert it into the slot, take it out, and it will work for another 3 or 4 minutes before I have to do it again. It never displays a low pen battery indicator, and every time I check the battery using the application, it says its good at 90 to 100 percent. I have updated drivers as well, but still can't fix the issue. The touchscreen otherwise works perfectly when it is active, and always responds to touch. Seeing as I purchased it for the ability to draw with the pen, it's kind of inconvenient that it works for very little time.

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Hi,

Whenever I have my laptop connected to an AC power source, the touchpad stops working after about 3 seconds, at which point the pointer freezes. The Accupoint still works fine, and the touchpad itself works perfectly when only on battery power.

Any ideas?

Thanks!

Becky

Answer:Tecra M5: touchpad stops working after 3 seconds if it is connected to AC

Hello

If this notebook is your one I am really confused about this issue but if this notebook is from some your friend please check carefully mouse properties.
I am not familiar with all mouse (touchpad settings) but maybe there are few different profile and you must just choose the right one.

Check please ?detailed settings? under ?Dual Pointing Device? tab.

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Hi,
I would like to ask you about something very annoying. It happens many times while i'm using the mouse pad on the notebook - suddenly it gets blue color and everything stops working. Is there something that i can do to fix it?

Answer:Re: Touchpad gets blue color and everything stops working on Satellite A

You can turn that feature off, go into the Touchpad settings, or read the user manual for instructions

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I just bought a refurbished Dell latitude 2110. Worked fine when I got it, but then the touch screen stopped working. If I reboot, it works until I choose a user, then stops when I open the user account. It's going back unless I find that I've inadvertently turned the touchscreen off. Without the touch screen, it's pretty much a brick. Any suggestions would be greatly appreciated.
 

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Hello all, I have a HP EliteBook 840 G1 laptop and sometimes its left touchpad click stops working (it's totally intermittent). I have a colleague, who use the same laptop and has the same problem. Please can someone advise. Thanks,Vishal

Answer:Touchpad left click stops working intermittently

Hello there, Please update the drivers for the touchpad, using the following instructions. 1. Go to the website www.hp.com/support2. Click on get software and drivers3. Enter your product number4. Download and install the drivers for your touchpad 5. Also download and install the BIOS update as well This should fix the issue. Please try it and let us know. Cheers!




I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer ?Accept as Solution? if it solves your problem.Regards,Vamshi

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Well I sure can't find where to post this.  It's not a question it's a solution to a problem that was driving me nuts and I wanted other people to know this. If your touchpad left button stops working and not for the usual reasons - this is what will make it work again.1.  Unplug power cord if plugged in 2.  Remove battery3.  Hold down start button for about 20 seconds4.  Put in battery5.  Reboot I would actually like the whole world to know this as I have googled countless times and never found a solution that works.  I have the Acer Aspire One - not one of the locations listed either. Hope this helps someone!  DonnaB

Answer:Touchpad Left Button Stops Working Intermitantly

>>> I have the Acer Aspire One - not one of the locations listed either.>>> Thanks for the tip. What is the model number your Aspire One? Jack E/NJ

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Hello,I am a proud (but at the moment not so happy) owner of a brand new Thinkpad T61p.I purchased the notebook with OpenDos through a special offer from my university. I then installed Windows XP Home on the machine and updated though the Think Vantage System Update.Since then I've encountered odd behaviour of my internal keyboard and touchpad (+trackpoint). Sometimes all of a sudden they stop to work. Rebooting fixes the problem temporarily most of the time, but not always. Sometimes the keyboard suddenly starts working again without my interference.Does anyone have a clue what might cause the problem or what I can do to try solve the problem?Best regards,VoradorAditional information:BIOS-Version/-Datum: LENOVO 7LETB2WW (2.12 ), 20.02.2008(Bios-update on Lenovo drivers-page is older than the one that came with my new notebook)External keyboard/mouse works fineI ran PC-Doctor 5 from Lenovo but he didn't find any problems.I couldn't find keyboard drivers on the Lenovo drivers-page.Message Edited by Vorador on 04-09-2008 07:04 PM













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Answer:T61p keyboard and touchpad sometimes suddenly stops working

I am having the same issue. I had a hard disk problem and they sent me another. After reinstallation I installed my own copy of windows and the same issues occur. I would give them a call tomorrow and see if they can help me. Let me know if you had the issue solved. good luck

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