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Lenovo Flex 3 Touch Screen and Camera not working after Windows 10 Upgrade

Question: Lenovo Flex 3 Touch Screen and Camera not working after Windows 10 Upgrade

Hello any masters out there who can help I would really appreciate it.I am a High School Freshman and upgraded my Flex 3 couple weeks ago and everything seems OK but I lost my touch screen feature and noticed today the camera doesnt work either. Only answer i could get from school tech dept. was to downgrade back to windows 8 but i dont think thats right answer either. Anyone else experience or fix this??? thanks Dom

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Preferred Solution: Lenovo Flex 3 Touch Screen and Camera not working after Windows 10 Upgrade

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I just tested my camera after my upgrade to Windows 10 and it's not working.  I double checked the settings and it all looks fine. I checked to see if maybe it was just the camera app but, the camera is not working in anything.  All I get is a grey screen with a camera icon with a line through it. I have the newest drivers from the Lenovo support site but, still not working.  Any ideas? Thanks in advance    

Answer:Lenovo Flex 3 1570 internal camera not working after Windows 10 upgrade

Have you found a solution to this problem?  I am having the same issue.

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Hello, I have been using this laptop for a while with windows 8.1 running and touch screen used to work till today.  I google it and found that i have a missing driver (HID-compliant touch screen)  Device Manager --> Human Interface Devices -->HID-compliant touch screen Does anyone know how to get the driver? ThanksSpoiler (Highlight to read)     

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Hello everyone. I must say that it is a lovely laptop but the touch screen issue is making me very upset. I called  Lenovo and Microsoft support and those people doesn't even have a bit of knowledge. Many incertain process and lot of doubts in them. But it can't be a hardware problem. I bought it 1 week ago and when I opened the factory sealed box the touch screen worked perfectly! And a few hours later would stop working. No pen and touch input available, no hid compliant touch screen in device manager. I read almost every thread about this complain in this forum. Tried everything without success. The laptop is 99% good.. But without the touch screen is like trash. Hope someone can understand and if there's a solution, please tell me and I beg you send me specifics links or specifics procedures, please don't tell me "go to support.lenovo.com"  or "do a system recovery or windows 10 update", etc. Thank you. 

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Hello everyone. I must say that it is a lovely laptop but the touch screen issue is making me very upset. I called  Lenovo and Microsoft support and those people doesn't even have a bit of knowledge. Many incertain process and lot of doubts in them. But it can't be a hardware problem. I bought it 1 week ago and when I opened the factory sealed box the touch screen worked perfectly! And a few hours later would stop working. No pen and touch input available, no hid compliant touch screen in device manager. I read almost every thread about this complain in this forum. Tried everything without success. The laptop is 99% good.. But without the touch screen is like trash. Hope someone can understand and if there's a solution, please tell me and I beg you send me specifics links or specifics procedures, please don't tell me "go to support.lenovo.com"  or "do a system recovery or windows 10 update", etc. Thank you. 

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Several days ago my touch screen stopped working completely. I have restarted the computer.I cleaned the screen.I tried to recalibrate the pen and touch settings but it doesn't respond to any touch.I deleted the touch driver and reinstalled it. Also, it says in the device manager that this device is working properly. It has been working perfectly for about 9 months.  There hasn't been any big updates that I know of.   What other things could I try?

Answer:Flex 2 14 windows 8.1 Touch Screen not working

hi ericcharles,
 
Welcome to the Forums.
 
Can you try the following:
 
Option 1::
1. Hold the Shift key and restart the machine.
2. When the machine reboots to the System Recovery Options, try to tap the screen and observe.
 
Option 2:
1. Shutdown the machine and press the OneKey Recovery button. 
  - Link to picture
2. On the System Recovery menu, tap any option and observe.
 
If none of the above options work then I recommend you contact the lenovo helpdesk and report your findings as you likely need to send the unit for service.
 
Support phone list
 
 
Regards

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I have Ideapad Flex 14 Ideapad S100 with Windows 10 having latest updates. A few days ago I had realized that thouch screen doesn't work any more. After consultation with Lenovo Turkey, which was insisting on recovery, I recovered my ideapad turning back to an image taken by Win10 two months ago. This step did not help. Some how next day after recovery in the morning it worked only for a few hours then stopped working again. I tried to disable and enable the "HID-compliant device" or other relaten USB items and reinstalled/activated, it did not help.I hope it is a software/driver failure and this problem will be solved soon by Lenovo.

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Hi The touch screen of Lenovo ideapad Flex 14 is not working at all after recovery.The OS is the stock Windows 8. Please help me  recover the touch screen functionality Many thanks in advance.

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Hello all,      So I bought a Flex 3-1120 a while back and decided to install Linux on it. I had some compatibility issues so I reverted back to Windows last night. Now that I have Windows everything works fine except the touchscreen doesn't work at all. There's nothing in the "Device Manager -> Human Interface Devices" except for something called "GPIO Laptop or Slate Indicator Driver". I've read there should be some kind of touch screen driver there. Anyone know how to get my touch screen up and running? Thanks so much!     David  Edit: I should mention I've tried automatically searching for new drivers and I've tried installing assorted drivers I found through the Lenovo webite.

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Hi, just recently, without any changes to the laptop, my touchscreen stopped functioning. I tried all available tricks - ie. uninstalling HID drivers etc. but no change. Can you help? Lubos

Answer:Lenovo Flex 15 touch screen

hi Lubos,
 
Welcome to the Forums
 
If the OS is not detecting the Touchscreen functionality of the machine (like in this image), can you consider one of the following:
1. Hold the Shift Key and restart the machine to boot into the System Recovery Options screen. Once there, try to select any of the options by touching the screen and observe.
2. Shutdown the machine, press the OneKey Recovery button and select System Recovery. On the recovery menu, try to select any of the options by touching the screen ando bserve..
   - Link to picture
 
If the Touchscreen still doesn't work on one of the options above then it's likely that the digitizer have gone faulty and you need to contact lenovo for service.
 
Otherwise, if the Touchscreen is working then consider doing a System Restore or System Recovery to isolate the issue on the OS level.
 
Support phone list
 
 
Regards

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Hi,I upgraded my lenovo machine from win8.1 to win10 recently. Now brightness(reduce) key and down arrow key alone are not working(before upgrade, all the keys were working). Now all the other keys are working fine, except these 2. I dont think it could be because of dust. When i tried in safe mode only those 2 keys were not working. Please help.  

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respected all,lenovo companion not working properly after upgrade to Windows 10 v 1703 (creator update)its shows errror even after update of system interface foundation driver Modle no: flex 3 1580 type 80R4system interfae foundation driver v 1.0.76.0lenovo companion v 3.72.1.0Windows 10 - 1703  requsted to all please informe me if any has fix for above issue.i had attached screen shot for above reported problem too. thank     

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Hi guys I got a lenovo flex 2 . recently i changed my operation system from windows 8.1 WMC to windows 7 ultimate SP1.I have downloaded and installed most of the necessary drivers including usb ,graphic card and etc.but since i changed the windows the touch screen doesn't work.what shoud i do for solving this?shall i download its driver from Lenovo website?i have searched lenovo website for touch screen driver but i couldn't find anything.what should i do?

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Hi, I have a Lenovo Flex 2-14, and I turn on the notebook but I found that the touch screen is not working, I restart the notebook but it doesn`t works. Is there any key or swith to turn on/off the touch screen? or what can I do to solve this problem?

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Hi all! I got a Lenovo Ideapad Flex 10 (Win 8.1) a week ago and I found that the touchscreen becomes completely unresponsive after about 10 - 15 mins of routine activity. My touchscreen freezes and I have to restart my laptop with the mouse to solve the problem. Does anyone know how to solve this problem with certain? I like this laptop but I?m thinking to return it because I don?t expect this kind of issues with a new PC.I tried to solve the problem with the support company in my country (Bulgaria - Europe) but they didn't give me a help. They think that the problem is in the drivers or  maybe in OS Win 8.1.I would like to know if Lenovo is informed about this problem and if there is a solution.Any suggestions?

Answer:Problem with Lenovo Flex 10 touch screen

Hi I had the same problems, go into your search option and search either sleep or hibernate, it gives u the option of never sleep, worked for me but took 2 weeks of research to sort the problem out. Good luck :-)

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I bought a laptop (lenovo flex 14) and reinstall the operating system. (By using the reset function).After that, I installed all the drivers from the official site and completely updated to windows 8.1The touch screen does not react touch.How can I fix this?

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Hello everyone! I just bought my Lenovo Flex 2 15 and am trying to use the touchscreen in Photoshop but only the mouse pad will control the tools. How do I use my 10 point touch screen to draw and control the tools?

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hi, Lenovo Specialist, I have Lenovo IdeaPad Flex 14 whose Touchscreen doesnt work anymore any touch screen firmware upgrade file for this ideapad flex 14 plz give me the link to downlaod i tried firmware upgrade from this forum but it give error no controller found... Windows 10, 8 , 7 fresh installation tried but in vein..plz help asap thanks have alook at screenshot plz 1.[IMG]http://i64.tinypic.com/2i7soef.png[/IMG] 2.[IMG]http://i67.tinypic.com/23sb1x1.png[/IMG]  

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Hi!  I do have trouble with a Lenovo Flex 2-14 (Model 20404).The Lenovo turns on, shows the Levono Boot screen and finishes with a black screen.  - I am able to enter the Bios (working screen)- I am able to run the internal recovery with a working screen - after recovery and a new boot up - the screens gets black again  How is that possible? I am not able to boot from a usb-stick (with working Linux or Windows installation - tested on other systems) cause I get a black screen (the USB is being recognized).  So... what are the next steps? This seems wierd, since the screen itself seems to work. I found some forum-topics saying it is a GPU-failure. Maybe thats the case?  I would appreciate any support! 

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Hello, I bought a brand new Lenovo Flex 2 15.6" laptop today. Started using it and realized a bizarre problem with the touch screen. I can't swipe in from the left or right side to open up the charms bar, and when I open the desktop feature, the touch screen won't allow me to click on icons. Strangely, when I open a browser inside the desktop, I can click on web links fine with the touch screen, but anything outside the browser doesn't work. I was so excited to use my new laptop and now I am just frustated. Any help is appreciated!

Answer:Touch screen problem on brand new Lenovo Flex 2 15"

My wife's brand-new christmas Lenovo Flex 2 15 had the exact same problem. After spending a huge amount of time googling around and then waiting on the phone to talk to a lenovo person for a long time I finally got a solution. Try it, it might work for you and it certainly didn't hurt anything. Here's how you do it:(1) Shutdown the unit (not restart). When shutdown the power button should have not light on.(2) Unplug the power supply from the wall AC and wait 30 seconds.(3) Get a ball-point pen.(4) Plug in the power supply into the wall AC. You should see a little tiny led light to the right of the powere button (towards the screen hinged).(5) Poke that LED reasonably hard with the ball-point pen with constant pressure for at least 5 seconds. This is somekind of motherboard hard reset.(6) Release the presssure, remove the ball point pen.(7) Press the power button  and power it up.(8) AT THIS POINT THE PROBLEM WAS COMPLETELY FIXED FOR ME. HOPE IT WORKS FOR YOU, TOO.

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Hello. I have a friend who has upgraded her Lenovo IdeaPad Flex 15 laptop from Windows 8.1 to Windows 10. We're not sure if the upgrade broke the touch screen or whether it wasn't working beforehand. We've tried various things to get it to work, including the item here...https://support.lenovo.com/gb/en/documents/ht104469... and we've tried disabling the option to 'allow the computer to turn off this device to save power' in the HID USB devices. Actually, there is a device "HID compliant touch screen" that appears to be working correctly, and we get the keyboard symbol in the system tray, so the computer seems to be seeing the touch screen okay - it just doesn't work at all. My friend phoned Lenovo, who took the machine details and advised her two things...1. Gave her a link to try for drivers from the Lenovo website. The link appeared to be for AMD drivers and was for the Flex 15D computer - not very impressive.2. Told her if this didn't work (and I'm fairly sure it wouldn't) to revert back to Windows 8.1 - also not very impressive. What to do now I wonder? Thanks for reading this, and for any help you might be able to give.  

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Hi, I recently bought Lenovo Flex 2 15 with a 10 point capacative touch screen amd looking to buy a stylus to use on it. I have tried using a standard capactive stylus (one of those ones with a black rubber tip), but it doesnt seem to work at all. I am a designer and thought the touch screen might work well with a stylus on programs lile photoshop and sketchbook pro. Are there any stylus' that anyone can recommend that will work woth this laptop? Please help!

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Hi all, I've owned my Flex 5 for a little under a month now. Truh be told, so far I haven't really used the touch screen, save for on the first day when I was doodling a bit using the pen. Today, I touched the screen quite by accident, and then realised I didn't get any response, so I tried again, only to realize, the touch screen is fully unresponsive. I checked the device manager. it says it's functioning properly.. I checked the website and everything is up to date driver wise. I disabled/enabled/uninstalled, restarted the HID complient touch screen, all to no avail. I'ts true I rarely use the touch screen feature so far, but it sucks to know that in a little under a month, I'm having issues with this feature already. I even went so far as to reset my computer, on the off chance there was some issue/bug. No change. Has anyone had such an issue? Any help would be appreciated. Thanks

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The Touch screen of my laptop is not working!!!! the screen start working after I put the computer on sleep mode or turn it off for a while and then turn it on?  I suffer from this problem after I made an update for Windows 8.1, can any one help me to fix this problem? my device is: Flex 14D N.B. I am Sorry for my bad English, I am not native 

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Dear allMy Lenovo Ideapad Flex 14 touch screen was working well until yesterday. I did the usual, restarting the computer, checking if latest drivers were installed, reinstalling the drivers suggested on Lenovo page but it didnīt work.Could you please help with this?Thank youFairyfetch 

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Hi all,
 
i just purchased a new Lenovo Flex 2-15D Laptop for my Child.
 
I just started it an on the right side of the screen there are some points on the screen where the screen is brighter flickering. It looks as the screen is registering input touches, even if there are none.
 
In fact, working with the device is only possible if i'm switching thr touch device off in the Device manager in windows, otherwise the lapttop closes windows and is doing some other nonsense.
 
The same trouble comes up after upgrading on windows 10.
 
Is there anyone could help with tht issue, please?
 
Thank you very much indeed!
 
Best regards
 
Daniel
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.

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Dear Lenovo, I've just bought this laptop about 3 months ago. First the touch screen giving issue, so went to the service center and they repaired by saying there are problem with the motherboard. Then after a week, problem with windows booting and the touch screen issue still hasn't resolved. When i turn on my laptop it prompts cannot detect hard drive. I've been going to the service center multiple number of times but only worsening my problem. I am so frustrated now and don't know what to do. Can Lenovo replace my laptop ?Does anyone here have similar issue and have a solution because i just loose hope with the service center ? Please kindly reply me as soon as possible. Thank you.

Answer:Lenovo Flex 14 issues with touch screen and hard drive

thana88,
 
Sorry to hear that you have had multiple service events, and yet problems persist.
 
Please send me a private message with your contact information - name, phone number and the type / serial number of your flex 14.  If you have any of the service case numbers, please include these as well..
 
We can work to escalate this
 
Mark

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My Lenovo Flex 15D had been working fine, until I upgraded to win 10.  The touch screen ceased to work.  I then read a post somewhere that said that the hardware was not compatible with win10. I tried to return to win8.1 but by this time was beyond the 1 month roll back time.  I tried to reinstall some drivers and completely killed the machine, it wouldn't boot up properly but as it hung on a black screen, i was able to back up the files remotely. Then did a system reset - but the touchscreen still is not working.  'hiD compliant touch screen' I have uninstalled from device manager - it is reinstalled on boot up but still no touch screen.  Any ideas about how to restore the touch screen capability...
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.

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Hello, I just bought this laptop and updated it. Came with a pen and everything, was excited.Touchscreen did not work what so ever. Nor does the pen. Called tech support and they said I had no software warrentey and gave me a pitch on why I should buy it. Regardless, did not help. HID compliant touch screen driver is nonexistant, and I'm assuming that's because of the Windows 10 Update, but I can't be sure. Can someone help?

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I got my Yoga 2 11 in February. It worked beautifully until about a month ago. Suddenly, the touch screen quit working. At first, it would occassionally turn back on, but eventually even that quit. I didn't load any new software, nor were there any updates done. Now, under PC Info, it says "No Pen and Touch input is available for this display." I've tried every suggestion I could find from turning off power settings to downloading a graphics driver, which my system couldn't run. Nothing has worked. All I have now is a small laptop! Any new suggestions? 

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Hello; I purchased 2 Flex 3 laptops a few weeks ago.  One of them had an intermittent touchscreen problem.  It boiled down to a USB driver issue.  In the Device Manager under USB Controllers I got a yellow Triangle with an exclamation next to "Unknown USB Device (Device Descriptor Request Failed)".  If I disabled and then enabled that driver the touchscreen would start working.  I ended up returning that laptop thinking it was just a faulty unit, but today my 2nd Flex 3 did the same thing.  As far as I know all my drivers are updated an I'm running Windows 10. I don't really want to have to disable and enable drivers every other day so I'm wondering if anyone has come across this issue and if so if there is a fix. Attached is a screenshot of the Device Manager.

























bad driver.JPG ?47 KB

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Hello, I just bought this laptop and updated it. Came with a pen and everything, was excited.Touchscreen did not work what so ever. Nor does the pen. Called tech support and they said I had no software warranty and gave me a pitch on why I should buy it. Regardless, did not help. HID compliant touch screen driver is nonexistant, and I'm assuming that's because of the Windows 10 Update, but I can't be sure. Can someone help?

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The touchscreen on my Flex 15 stopped working. I am not sure exactly when, but in the last few months.  I am already on Win10, and it has worked fine since the Win10 upgrade over a year ago.  In Device Manager, I can see the HID Touch Screen entry.  I tried uninstalling and deleting it, followed by a restart.  Reinstalled itself on start-up, but no joy.  It claims to be working.   I have seen other similar posts saying to delete entries under Mice... but I don't see any Touch Screen entries there.Interestingly, I see most of the drivers have Event dates of 2-Jul 2017, saying "Device migrated". I am suspecting some delightful Micorsoft "improvement" on that date may have been the cuplrit, but I also feel like the touch screen may have been working after that date.  Unfortunately, I don't use the touch screen very often, but I DO need it now and then. Thoughts?

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i have lenovo z400 (non touch) core i5 3rd gen, 6gb, 1Tb. nvidia gt635m 2gb + intel hd4000 2gbcan i upgrade my sceen ? from non touch to touch ? we can change screen hardware ? i want touch my screen. have any solution ?and another one issue is = brightness problem win8.1 x64 . it can just very low level and very high level. i can't set it normally like medium brightness. have any solution ? 

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Dear all, my lenovo ideapad flex 14 59385228 touch screen is not working. I beleive I have tried all the tricks software wise.re-installed all graphic driversreinstalled the HID touch screen driverreinstalled the HID controller for power consumptionre-installed clean windows 10 version, and did 1-3 again.I can see however, some bubbles on 2 ends of the screen.so I link the problem now to hardware.I'm not sure if this model has a seperated screen and digityzer or it is one unit. can anyone confirm that the problem is hardware?does anyone knows if there is a seperate digityzer in this model? if so how can I get it? P/N? many thanks for any assistance,Ran Aloni

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Got this notebook two days ago and tried to use the tablet mode. I realized that the touch screen wasn't working and went to check the device manager only to find out that the HID compliant touch screen driver is missing. While checking, I noticed that Wacom device driver also could not start as well (Code 10). Does anyone have a clue as to what is going on? I really would like to use the tablet mode of this laptop instead of having to return it due to the touch screen not working.

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Hoping someone can help, very frustrated, I upgraded from windows 8.1 to windows 10 and the touch screen no longer works at all.  It worked fine under windows 8.1In the control panel, Hardware and Sound, there is no touch screen or pen listed.  Detecting new hardware does nothing. I can not find any drivers on the Lenovo website to update the monitor driver. All this self help then I rang the lenovo help line but got through 1 minute after 8pm, sigh. Please help, 













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Answer:Lenovo yoga 3 14 touch screen not working in windows 10

I am having the exact same issue. Any help would be greatly appreciated!

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I started having a few issues with my touchscreen feature on Yoga Pro 2 shortly after I updated to Windows 10. It started with me just not being able to use the touch sceren in the program Microsoft OneNote, but now the screen is completely unresponsive no matter what Im' doing even on the mainscreen and desktop.  I also noticed other issues such as random occasional screen flickering, computer freezing that happens when I plug it into a power source or just randomly throughout the day (average of 5 times a day now). The only way to re correct the freezing is to restart to entire computer which is really started to become a nuisance in class.  Anyone having similar problems or found issues? I saw that there is no pen and touch enabled on my comptuer, but I don't know how actually edit that setting on windows 10 (all walkthroughs are for 8.1 or 8.2) I have also looked under device manager and it looks like the USB device for my touch screen is completely gone under the Human Interface Devices list.  I'll take anymore help I can get!Thanks.

Answer:Lenovo Yoga Pro 2 Touch Screen not working after Windows 10 update

Hello, You should have a look at this thread:https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-touchscreen-not-working/td-p/902131

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Upgraded with a fresh install of windows 8.1 on my m90zEverything working apparently perfect but touch screen function no longer works?Very confused - have I missed a driver? I have investigagted online and cannot find a touch screen driver specific for m90z ?Thanks - would appreciatte any help

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Touch screen stopped after updating to Windows 10 And I could not get TouchSmart to work again. Can someone help because it looks like HP have just not botherd to update drivers or systems The Laptopis an    ENVY 15" TouchSmart 16gb Ram 4TH Gen i7

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Hi, have upgraded from Windows 8.1 to Windows 10 and the touch screen is not working so unable to use in tablet mode. I have run Lenovo system update and all devices are showing OK in device manager.When I go to about PC in Windows 10 I get "no pen or touch input is available for this display".Have installed drivers from Lenovo website for chipset, gpio, sideband, monitor and display. No success.Everything else is working OK. Any suggestions? 

Answer:Yoga 11e touch screen not working after Windows 10 upgrade

I also have have this issue. I have been fighting it for 2 days now. 

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it is to bad for all user of lenovo flex 14 (idea pad) beacuse some lenovo apps like lenovo transition , lenovo smart voice , lenovo magic transfer etc is avillable in flex 2-14 but here is no option for flex 14 for these apps.i bought my lenovo flex 14 in june 3 2014 and if there is no solution of my question then i want to upgrade for my flex 14 is in flex 2 14 on no cost. it shows the irresponsebility of lenovo company .Because cost of boths are same and when i bought flex 14 then after some weeks the new flex 2 14 launched it is not good for me and all the persons who are using flex 14 idea pad.The lenovo company will have to launche update and upgrades for lenovo flex 14 ideapad users. thanx in advance to my faviorate brand lenovo. I wish lenovo give update and upgrade for lenovo flex 14 idea pad .

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Hi, My G400s series touch screen laptop touch not working. It stops working just one month back. It was purchased around 16 months back. I have done all the trick which suggested on the forum by many users but all in vain. I have always updated with latest updates by Microsoft including Window 8.1/latest driver by Lenovo but I think this is not the issue with Windows upgrade because this was done months back and touch was working perfectly. If this is hardware problem the Lenovo should accept the fault and change the failure part free of cost or come up with some solution because many Lenovo users suffering with this problem. Kindly some one can suggest me where I should approach to get this rectify?

Answer:Lenovo 400s touch screen laptop touch not working

Hi Surinder,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing issue with touch screen not working in your G400s laptop.
 
Please confirm is the display appears on the screen; also check if the touch screen is damaged.
 
Also try to reinstall the display driver and touchpad driver to the latest version and check for the issue.
 
Click here for the display driver for windows 8.1
 
Click here for the touchpad driver for windows 8.1.
 
Hope this helps. Do post back if issue persists!
 
Best regards,       
 
Ashwin.S





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Anybody else having this problem????  Purchased new Lenovo Flex 3 - 1570 Laptop in August.  Upon purchase immediately upgraded to Windows 10 from Windows 8.1 based on manufacturer recommendation.  System is Windows 10 compatible based on information from both Lenovo and Microsoft.  Windows 10 has done an automatic update and now my touch screen and three USB ports no longer function.  To solve the problem, I started with Lenovo and after 3 days, 15 hours on the phone and 3 123Rescue sessions with them it was concluded there was a software issue (Lenovo Ref #8006052239).  I was told by the good folks at Lenovo the only way for them to fix the problem was to a) send computer back to them so they could wipe clean and fix taking upwards of 10 business days, b) uninstall Windows 10 and revert to Windows 8.1 meaning all of my loaded Windows 10 software would have to be replaced with Windows 8.1 compatible, or c) pay for service plan at $199 so they could fix.  None of the free options are good options for me as I depend on my computer for work.  Not sure why I have to pay to fix a computer bought directly from them less then  3 months ago and is still under warranty.  All of these benefit Lenovo not the customer. I then called Microsoft and after over 3 hours on the phone with the folks in the Philippines they advised they could solve by escalating to a level 2 call (Microsoft Case #1314026417... Read more

Answer:Touch screen and USB no longer working after Windows 10 update...Lenovo and MS hold computer hostage

I don't have much help to offer, other than to say that I also got the old "hey, we'll fix it if you buy a service plan" line from Lenovo also, and to me, that sounded incredibly dishonest.  There will be no Lenovo computers in my future.

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Hi there, I'm hoping that I can get some help - in very simple terms.  I am a little confused and intimidated by all things "computer".  I just received the IdeaPad flex 15 with windows 8 for Christmas.  I was slowly getting things set up when my cursor froze... for like 20 minutes, I couldn't be patient any longer so I tapped it with my finger, hoping to get it to reset. It did not, it disappeared and somehow disabled my touch pad.  I have tried the FN keys like suggested in other posts and google searches, I have restarted the computer countless times... When I look under the control panel - mouse - hardware - nothing is listed??  I don't want to do anything else to ruin my new computer but I want to get this fixed so I can have a fully functioning laptop, not just a touch screen. Thanks in advance for any help or direction.Much appreciated. 

Answer:Ideapad flex 15 w/windows 8 - touch pad stopped working

Continue to let the automatic updates download, install and then reboot.  It takes a LONG time. I had an issue with the touchpad but it worked after a few more updates.

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I spilled water on my laptop a few days ago. My screen was fine at first, but then (I assume) water got into some part of the hardware. Now the display is barely visible. I think it could be the inverter board that was affected, but I want to know how to fix it/what part(s) I need.In addition, my keyboard doesn't work. The touchscreen keyboard doesn't work either. I can tap on the keys, but nothing shows up. What is affected so that I can't even use the touchscreen keyboard? Any advice would be much appreciated.













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Answer:Lenovo Flex 14-- screen dim, keyboard not working

Welcome to the Lenovo Community !
 
Water spilled into a laptop can cause a variety of problems as well as short  circuits.  It would be difficult to pin point exactly where your problems lie.  I suspect though that laptop isn't thoroughly dried out yet which maybe part of the problem.  I would suggest you open it up and let it continue to dry out, before proceeding further.  For your reference here is a link to your model's Hardware Maintenance Manual.......
 
https://download.lenovo.com/consumer/mobiles_pub/ideapad_flex14flex15_hmm.pdf

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Recently I have recived my new laptop, the Lenovo Ideapad flex 10 and I have a few issues with it - and I am considering returning it. 1) Every now and then, my touchscreen freezes and I have to restart my laptop with the mouse to solve the problem. 2) When I go onto a specfic app (such as the camera man or a certain game) my screen flickers black so I have to turn it off with the power button to fix it. It is very aggravating. I appreciate any thoughts on this topic, thanks. 

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Hi,My touch screen is disabled upon upgrading to Windows 10, I tried to uninstall HID Compliant touch screen from Device Manager then reboot, but still no luck. Anyone have found a fix? Thanks.

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Just installed Windows 7 on my Flex 4 1480. Found all the drivers, but need to make the touchscreen work. Tried to look up the HID input drivers for the screen, but havent had any luck. Any tip? Thank you in advance!

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I downgraded a Flex 3-1130 from Windows 10 to Windows 7 32 bit. I was able to get all the devices working except the touch screen. It worked in Win10, but cant get it going in Win7. There are zero 32 bit Win7 drivers on the support page for this product, I had to get each and every device working by searching the internet, a tiresome task. In the device manager, there are no HID pointing devices to enable. I tried installing the touch pack for windows 7 from Microsoft, and it failed, and tells me that I need a computer with a touch screen. There are however (3) unknown devices in the device manager, all with the same hardware ID.... ACPI\808622C1 When I search google for the hardware ID above I get that this ID may be associated with Intel(R) Serial IO I2C ES Controller driver, however when I look that up, it seems the closest thing to that is the IntelŪ Processor I/O Controller Driver for Windows 7. When I install that, it does not do the trick. I also use the unhide feature in device manager, and there are no HID pointing devices. I dont think it is a BIOS issue, because the touch screen works in Windows 10. I also tried the intel driver update utility and some driver support software, nothing found it. Nor did windows update. I would appreciate any ideas how I can get this working.

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i was having an issue with the touch screen is cliking by itself, just like ghost clicking. It happened after windows 8.1 update. How to solve this? i have post a video on youtube:https://www.youtube.com/watch?v=-tZJRr5RUrc

Answer:Flex 20 touch screen clicking by itself after windows 8.1 update

Hi cheehong,
 
Welcome to Lenovo Community Forums!
 
Most of these cases are hardware, But there are steps you can still try.
 
1. Perform a Power Drain
       Unplug all power source. Hold the power button down for 10-15 sec
        reconnect the Power and Turn it back on check if the Problem is resolved.
 
2. Recalibrate the touch
        here's how
 
If still The same, I stroubly suggest you contact Lenovo technical Team for assistance.
 
Regards
Solid Cruver
 





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good day. I have a Lenovo y50 uhd non-touch and wanted to make him touch that you need for this can I install touchscreen from Lenovo y50 uhd touchscreen
 
 
Mod's Edit: Additional information added to Subject line for clarity of problem.

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Hi, I wonder if i could get some help, I have purchased a Lenovo C40 all in one for my sons xmas present from Argo.  Serial number ************, I was under the impression it had touch screen capabilities (acording to Argos it has a 10 point touch screen), the instruction book says it has and the internet says it has however there doesn't seem to be a touch screen driver.  Can someone advise me if this computer is touch screen or not.
 
Thanks
 
 
Mod's Edit: Serial number removed to protect owner from its unwanted use.

Answer:Lenovo C40 Touch Screen not working

I don't think there are touchscreen drivers, I looked on the support site and could only find display drivers. It could be that the touch screen isn't working, or your model doesn't support it.

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Hi, Just got a new Flex 15 with win 8.1.. Camera is the worst quality picture ever.... plus the guide says click the settings to change, but I have no settings... can anyone help... other than replacing it with my old acer thats 10 times better picture.

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HELLO FRIENDS. i really need your help. i just bought and unboxed my lenovo Y700. but as i try to click the screen with my fingers the touch screen features wont work. what do i need to do.. please help.

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I have a Lenovo 15 Edge and all of the sudden my touch screen is not working. I have done everything from cleaning screen to system restore. I have also went to device mgr and when I open the Human Interface, touch screen is not listed. I don't know if I am in the right category but I am at the mercy of anyone that can help or guide me in the right direction. I don't know where to go from here. I really need my screen and that is one of the reasons why I picked this particular laptop. PLEASE HELP ME.
 
Mod Comment: Moved post into proper forum. Edited subject to include model.

Answer:Lenovo 15 Edge Touch Screen not working

After updating Windows to newest compilation - Windows 10 Version 1511 ... my touch screen stoped working on Lenovo Yoga 300-11IBY. I tryed to install all the drivers from Lenovo webpage again, but it didn't helped. Please Lenovo...make some patch for that problem!

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I bought my Lenovo B50-30 AIO touch screen last year and approximately after 3- 4 months of use the touch screen capability has stopped working.. Contacted customer service but they are unable to help and they told us thay they will send someone to fix it but no call to schedule this visit has ever been received at all.. Can anyone help? 

Answer:Lenovo B50-30 AIO touch screen stop working

hi wileecoyote,
 
Welcome to the Forums.
 
Can you try the following:
1.. Press the Windows key? +R, type devmgmt.msc and press Enter. On the device manager, click View > Show Hidden Devices and under Human Interface Devices section, uninstall the HID-compliant device touch screen (this is the driver that controls the touchscreen). 
    - Sample image
 
When finished, reboot the system and open system properties to determine if the OS is detecting the touch capability.
   - Link to picture (Touchscreen not detected, proceed to Step 2)
   - Link to picture (Touchscreen is detected)
 
2. Restart the machine and tap F2 to boot into the System Recovery options. On the menu, try to touch an item but don't proceed in doing the system recovery -- this is to check if the digitizer (the hardware part that enables touchscreen functionality) is working.
    - If the Touchscreen is working, boot back into Windows and backup important files then prooceed with the System Recovery.
    - If the Touchscreen is still not working even in the System Recovery menu then it's likely that the digitizer is faulty. Since you already called tech. support, I would recommend doing a follow-up on the repair ticket (your case number#) or send me a private message regarding the machine serial number and case # for me to chec... Read more

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Ok I have put up with my non functioning touch screen for a couple of months now, but I have decided to get to the bottom of it. So yeah. My touch screen isn't working, and my computer has gone through numerous restarts and hibernations since it stopped working (I often put the laptop in hibernation). Any ideas on how to fix this?

Answer:Lenovo twist's touch screen not working

Hi,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that you are having issue with touch screen in your Lenovo Twist.
 
I recommend you to try re-calibrating the touchscreen.
Go to control panel ->Select Tablet PC Settings ->Finally select Calibrate.
Also under the Tablet PC Settings ->Display Tab, verify it states "Fully Windows Touch Support" for Display options Details. Try changing the Display settings to wide viewing angle & high density.
 
If the above steps didn?t help, try performing the troubleshooting steps mentioned in this article.
 
Do post back with the results!
 
Best regards,
Mithun.





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Hi, I just purchased a new Lenovo AIO essential series C320 last week. And since day one i havent been able to use the Touch screen feature. The driver is installed however whenever i touch the screen it doesnt register anything. I get the calibration screen also but no touch response. Request your help for the same. Thanks in advance













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Answer:Lenovo C320 - Touch Screen not working

Hi neivvv and welcome to the community,
 
Open Control Panel, click on system.  About the middle of the page there's a sentence, it should read "pen and touch".
 
What does it say after that?
 
Dave

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I've just got my laptop back from service and while I got the issue with screen fixed my Touch screen is no longer working.  Is there some settings which I should enable? Or someone forgot to plug the cable at service center? 

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I have Lenovo Y70 Touch with GTX 960m and a month after I bought it, touchscreen stopped working. Restart helped but the problem started to occur more often. After some time even restart don't help. Here's what I tried:-rolling back to Windows 8.1 (didn't work)-reinstall and update graphic drivers (didn't work)-reinstall Windows 10 from usb (didn't work)-restart the computer (worked some time ago, now doesn't help)-reset the computer by pressing and holding power button for 30 second when turned off (didn't work)-bios update (helped until next restart)-delete all hid devices from device manager (sometimes works, I have to try this multiple times)-disable turning off all usb devices to conserve power (didn't work)-changed usb power settings in windows (didn't work) Sometimes the touchscreen works when I log into Windows and stops working after few seconds after that. Sometimes after disabling hid devices it works until next restart.It's really annoying, I've read about this on the Microsoft website and it said "restart your computer"... Does anyone else has a problem like this? Has anyone found a solution?

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I have a Yoga 11s Laptop (ideapad) with windows 8.1, bought it 3 years ago, and the touch screen hasn't workedfor about two week. I've installed touchpad drivers, and refreshed the computer. Installing the drivers did nothing, and the touch screen worked after the refresh until I flipped the screen to use it in stand mode.  Thoughts? Will a factory reset make a difference?  I really need the touch screen for the work I do, and I can't send it out for repairs.

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Hi. Touch screen on my device is working from time to time. Mostly not working at all. It stops working after suspend/reboot. I can't understand what makes it work again. Sometimes you suspend/reboot again and it starts working, sometimes its not. The reason of this is I2C HID Device with status "This device cannot start. (Code 10) A request for the HID descriptor failed." which is shown in Device Manager. When it doesn't have yellow warning icon - touch is working. What I tried: Windows Troubleshooter. It reinstalls driver. Doesn't help.Remove driver in Device Manager. Doesn't help. It restores automatically.Disable/Enable device. No luck.Install latest Lenovo updates (including BIOS, V.2JCN36WW) via Lenovo Companion. No luck.Install Windows updates. No luck. BTW, Creators update installed.Suspend/Restart. Helps in very rare cases around 1 of 10.


























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Hello,I have problems with the touch screen of my yoga 500.It works for couple of days and then the touch stops responding.After i run troubleshoot it solves the problem BUT couple of days later the same problem again.  please help!!!

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I got a Chuwi Vi10 2 in 1. It is a Chinese brand. Intel Z3736F based. It is dual booting android and windows and the touch works in Android so it is not a hardware problem. It also worked in w8.1.

When I press on the screen it detects the press at a completely different side of the screen. I tried to calibrate but it doesn't register my presses right. Tried to uninstall the driver for the touch screen but windows installs the same one again.

I cannot downgrade to 8.1 because it seems it deleted all of 8.1.

Any help would be appreciated.
 

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I haven't done any researches around the forums but I'll get straight to posting. I noticed that the camera is super black when I'm using it especially when using the Lenovo Motion Control feature. And the only way to make it brighter is to change the capture resolution on the Camera Man app. I tried reinstalling drivers and even fully recycling the PC. I guess that's not clear enough to make my question clear. The first time I use the Camera app was good enough. But the time I started using Lenovo Motion Control, it's unresponsive. I took a look at the camera app and found out that the camera wasn't really capturing anything. Well, it was but it's pitch black and it only captures very bright ilght sources. It's too annoying that I have to go to Camera Man app and change the capture resolution to make it lighter again for reuse. But it will revert back to pitch black again after quite some time not using it (or even in the next use seconds later). I also tried reinstalling the drivers with no luck. I reset my PC with no changes at all. Now I'm trying to fully recycle the PC to make sure that it's not a hardware issue. The last resort is bringing the unit back to the store and demand the same model even if they have to pull it out from different branches. I also noticed that there is some sort of unusual color shift on the lower left part of the screen where an rgb(0,0,0) still display a different color other than black. That's unacceptable for an IPS displ... Read more

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Hi all, I broke display touch of my lenovo flex 2 14 inch, can anyone tell me where I can purchase online a new touch for display ?

Answer:Lenovo Flex 2 14 display touch

I've disassembled my lenovo flex 2 14 inch, and now I have touch digitizer part number here it"UF1 AE-0""94v-0 1424" "T140AWC-N20""v2.0""Innolux" But i cant find replacement for it. Can anyone help to find it? 

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I bought Lenovo flex 4 80VE000FUS, I observed small sound when I tap on touchpad, I can observe this working in a silent room. Seems there is a space between the electronics beneath the surface.  When tapping the surface there is a clicking sound produced. Can this be normal in all flex 4 or is this problem with mine. 

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My sound on my Lenovo Flex-2 15 has not been working at all lately, despite the fact that I have downloaded both sound drivers. I have Windows 10, which I installed shortly after getting my laptopn refurbished in September 2015. (It came with 8.1.) Please let me know of any solutions that you have found to work. Thanks,Jeff

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Will the "NextWindow Voltron Touch Screen" driver (version 3.1.12.6, 2/4/2013)--firmware--whatever, EVER be updated to restore Touch Screen functionality in the HP TouchSmart 300-1020 all-in-one computer?  After upgrading to Windows 10, Touch Screen functionality is gone, Gone, GONE.  (I do realize it is an older model, and so I hold little faith the Touch Screen functionality can be restored; however, IF IT WILL one day happen, please advise.)  Thanks a bunch! PS (to save time)   Same question for the "HP Camera" driver (version 10.0.10586.0, 6/21/2006)--firmware--whatever.  The HP Camera also does not function after Windows 10 upgrade.  Thanks again!!

Answer:Touch Screen and HP Camera nonfunctional in Windows 10

Gee...  Thanks loads for answering my question, HP.  Is this the same type of fabulous support I can expect to receive, should I be inclined to purchase a NEW HP computer?  If yes, then thank you...but no, thank you...

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After a launch of updates including the BIOS update from Lenovo Vantage, my touch screen stopping working all of a sudden, as the screen does not react to the pen. When going in tablet mode, the mouse cursor does not dissapear and the screen still does not work. I restarted the laptop a few times but the problem continues to persist. When I went to touch screen & pen info, it said that "no pen or touch screen display is available for this display." It never said this before and I still have Windows Ink available. This is the best laptop that I got for college until this happened, and I am hoping that Lenovo and/or Microsoft comes up with a fix quickly as possible. I really need help with this becuase I just got this laptop and I don't wanna think that $1099 was a waste of money. Any help is appreciated. Thank you.

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Hi there,So I've had my laptop for a while now and the touch screen stopped working a long time ago as well. I figured that I would wait until maybe someone posted a solution somewhere but there hasn't been any posts about it (that I could find) and it's been a really long time so I figured I would ask. So here's the problem. Touch screen stopped working. No idea why. Quite suddenly the touch screen decided to no longer work. I checked the driver and the computer says its functioning properly. I tried to see if there was some kind of update that I should download, and my efforts yet again were in vain. Alas, I figured the more knowledgable might be able to guide me in the right direction so....any ideas? With thanks,Matt

Answer:Lenovo P500 ideapad touch screen not working

Pharaoh wrote:Hi there,So I've had my laptop for a while now and the touch screen stopped working a long time ago as well. I figured that I would wait until maybe someone posted a solution somewhere but there hasn't been any posts about it (that I could find) and it's been a really long time so I figured I would ask. So here's the problem. Touch screen stopped working. No idea why. Quite suddenly the touch screen decided to no longer work. I checked the driver and the computer says its functioning properly. I tried to see if there was some kind of update that I should download, and my efforts yet again were in vain. Alas, I figured the more knowledgable might be able to guide me in the right direction so....any ideas? With thanks,MattHave you tried restoring to factory condition through the use of OKR?

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Hello, Since the installation of the latest IMEI (Intel Management Engine Interface v11.0.0.1202) and ACPI (ver. 1.5.0.14-20150824) drivers my touchscreen windows key is not anymore working? I am happy that the useless vibration has stopped during sleep mode but it is still nice to have the key working in Tablet Mode... Is there anyone else with this issue? Regards

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Not just not working but it looks like it dosen't exist. There is no touchscreen in HID in device manager and in system about it says "No pen and touch is availible for this device". Anyone can help? 

Answer:Lenovo yoga 500 14ibd touch screen not working

I have the same issue. HAve you received any feedback or solution?thanks

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touch screen is not working on Lenovo yoga 13 laptop before it used to work great. how can I fix that problem?

Answer:lenovo yoga 13 laptop Touch screen is not working

First, make sure touch is enabled by going here.Otherwise, most likely your touchscreen is broken, and you'll have to contact the manufacturer to get it repaired.

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Can anyone please help me, my lenovo yoga 500 laptop touch not working in some areas. I have also tried disabling & then eabling the touch screen driver & I also tried updating the driver. But still the problem not solved!!! I have attached a screenshot of the screen also. Please help me to solve this problem!!       

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Hello,   I recently did a factory reset on my Lenovo IdeaPad P400, and now my touch screen doesn't work, at all.  Before the reset, it worked perfectly.  I don't have any viruses, malware, or hardware issues.  If I go to control panel and look at the my computer properties, it says "No Pen or Touch input available for this system" or whatever.  Also, i've tried the FW update .exe thing, and when I click start it tells me "no controller available" or something like that.  I also tried using the OneKey Recovery option, and "Refreshing" my PC.  Also didn't work.  Any suggestions would be greatly appreciated.  Thanks!

Answer:Lenovo IdeaPad P400 touch screen not working

Download all the drivers for your pc.If after you download all the drivers and have no joy, try program called driver booster, that will help.





Lenovo y510p - Intel Quad-core 4th gen i7-4700MQ @3.40Ghz - 16GB RAM - 1TB HDD 8GB SSD - 1080p FHD - Nvidia 755m SLI

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Hello, This is my first time posting, so please bear with me. A few days ago, the touch screen completely stopped working. I am also unable to rotate the screen. Navigating to the Device Manager, I see three I2C HID Device drivers, but one of them has a yellow triangle with an exclamation mark in it. When I click on it, I see the error: "This device cannot start. (Code 10) A request for the HID descriptor failed." Disabling it does nothing, neither does uninstalling it - when they are reenabled or reinstalled, the error persists. There are no drivers that can be updated, and there is no way to roll back to a previous driver as I never updated these due to there being no problems. I assume this is a hardware issue, but I am not sure how to verify this or if there is anything else that can be done.  I have had quite a few problems with this machine, sending it out twice for the same problem and having the same problem occur for the third time (the power button does not work), but I am hoping this is something that is fixable.  Thanks! 

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Can anyone please help me, my lenovo yoga 500 laptop touch not working in some areas. I have also tried disabling & then eabling the touch screen driver & I also tried updating the driver. But still the problem not solved!!! I have attached a screenshot of the screen also. Please help me to solve this problem!!       

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Hello, My Laptop came with Windows 10 Home. I upgraded it to Windows 10 pro, but now the touch screen doesn't work. Can anyone help? I've searched google and called Lenovo support, no luck.  Thanks!

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Lenovo Y50-70 UHD touch - persistent black screen on startup after Win10 upgrade When the problem started:The problem started after upgrading to windows 10 and the installing all the recommended Lenovo Windows 10 drivers (obtained from the Lenovo/downloads) Problem description:The problem can be observed (consistently) when restarting the computer. When restarting, the lenovo logo screen appears, this is quickly followed by a blank screen. The screen appears to be actively displaying eventhough nothing can be seen (not even a mouse cursor is visible). - As if the screen is showing a black screen (though its a different color to when the machine is turned off). Workaround Solution 1:1) When presented with the screen I press [windows]+[Enter] to activate the windows narrator.2) I press tab untill i can navigate to the shutdown button, shut down the machine (without actually seeing anything on screen)3) wait for 1-5min (This is IMPORTANT, if you do not wait you will end up with the same black screen)4) Windows loads the login screen after lenovo loading logo - machine starts as if nothing was wrong Workaround Solution 2:1) When presented with the screen I press the power button to put the machine to sleep3) wait for 1-5min (This is IMPORTANT, if you do not wait you will end up with the same black screen)3) press the power button again to bring machine out of sleep mode - Windows login screen becomes visible Workaround Solution 3:1) Reset the machine to w... Read more

Answer:Lenovo Y50-70 UHD touch - persistent black screen on startup after Win10 upgrade

Hi CommonCustomer, Welcome to Lenovo Community,  The below fix is recommended by one of the Microsoft insider members you can try it:  This feature only works when you do a SHUTDOWN and then Boot.It doesn't effect a RESTART.To turn it off or on... Go to Control panel...Power Options, and select Choose What the Power Buttons Do on the left.Then select Change Settings That are Currently Unavailable near the top center of screen...Lower down on the window, uncheck Fast Startup.  Regards, **If the issue has been resolved please, mark me as solution provided to help others find the solution easily and click the Kudos.** 

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I have a lenovo ideapad flex 2 14 running winows 8.1. It has keyboard backlight and is activated by pressing Fn and Spacebar together. But when I try doing that it just presses spacebar normally.

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On my new Lenovo Flex 2 (AMD A8) i have upgraded to win 10 but i cant get the two-finger-tap to work. It dint work in 8.1 either. I can scroll in browser with two fingers. In the synaptics software the feature is activated but i doesent work. I have read some of the other threads about fixing the problem in win 8.1 but the registry files doesent have the same structure/names on my win 10. What to do?

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Excited about Win10 but highly frustrated as try and load Aura instantly receive a pop up notification   Alpha main has stopped working  it then closes the Aura application down?  













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Answer:Aura not working after Windows 10 upgrade FLEX 20

I'm getting this same issue as well. Very disappointing.Hope a fox is coming soon.

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Hello guys,We just purchased about 7 of these twist with i7's and i opened up the first one and the touch screen flat out doesn't work at all. I've tried restarting, ran all the updates, no luck at all. It almost feels like it doesn't have a touch screen, but not according to the specs. Please advise Thank you Jake

Answer:Lenovo Thinkpad Twist S230U Touch Screen Not Working

Hello,
 
A few questions, in no particular order:
 

Are these new ThinkPad Twist S230u's?  Refurbished ones?  Old ones?
Can you let us know the machine type from the bottom of the unit(s)?  That's the part on the label that looks like 4321-XYZ (not the serial number, though --please don't post that online)
Did you purchase them directly from Lenovo?  If not, where did you get them from?
What operating system(s) are the S230u's running?

With the answers to those questions, I'm sure some of the forum members will be able to assist you in troubleshooting this further.
 
Regards,
 
Aryeh Goretsky
 

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