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Lenovo Flex 2 14 Space Key Not Working

Question: Lenovo Flex 2 14 Space Key Not Working

I Tired To reinstall WindowsAfter Install windowsworking properly butOnly 4-5 DaysAfter 4-5daysNot working AgainI tried to install windowsPlease Reply for meSorry For Bad English.

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Preferred Solution: Lenovo Flex 2 14 Space Key Not Working

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Answer: Lenovo Flex 2 14 Space Key Not Working

Dear mijing,

Welcome in lenovo community,

Please try to

1-Turn off the machine >> unplug the charger >> Hold the power button for 20 seconds

2-plug in the charger >> hold the power button for 10 seconds

3-Turn on the machine normal and check if problem solved or not

Regards,
Joseph

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it is to bad for all user of lenovo flex 14 (idea pad) beacuse some lenovo apps like lenovo transition , lenovo smart voice , lenovo magic transfer etc is avillable in flex 2-14 but here is no option for flex 14 for these apps.i bought my lenovo flex 14 in june 3 2014 and if there is no solution of my question then i want to upgrade for my flex 14 is in flex 2 14 on no cost. it shows the irresponsebility of lenovo company .Because cost of boths are same and when i bought flex 14 then after some weeks the new flex 2 14 launched it is not good for me and all the persons who are using flex 14 idea pad.The lenovo company will have to launche update and upgrades for lenovo flex 14 ideapad users. thanx in advance to my faviorate brand lenovo. I wish lenovo give update and upgrade for lenovo flex 14 idea pad .

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the Airplane button on the keyboard has not been working since update to windows 10 and the energy manager software which came in win 8.1 version 1.5.0.20 is unable to gauge reset ( calibrate the battery). i recently noticed lenovo released energy manager and airplane mode fix for other laptops http://support.lenovo.com/in/en/downloads/ds103640 like flex 3, should i install this update will this solve the problem. Battery is in dire need of calibration. 

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Hi ,my new LENOVO laptop just went dead.Its a flex-2-14inch touch screen.I bought it from UAE as its too far and costly to send it to repair ,so cant go to them to repair and Australian support is not accepting it saying it dsnt come under international warrenty ,plz let me know  what to do ............................

Answer:lenovo flex 2 not working

Hi, could you elaborate more on the symptoms? Are there any beeps, does the screen come on, any errors displayed on screen? Also, be sure to troubleshoot with it plugged into the power outlet. 

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Hi guys; I have the  Flex and I wanna change the HDD for a SSD and max out the RAM. How tough is this to do? I've worked on PCs and Laptops before..Firstly, will any 2.5 SATA2 SSD do?Secondly, the ram is 204pin DDR3 1333mhz right?Finally, does anyone have a quick readthrough of how to open it up and add these? Most laptops Ive worked on had access at the bottom, but , obviously this doesnt, hesistant to unscrew everything and just lift off the Keyboard in hope.Thnaks for loking guys.

Answer:Working on the Lenovo Flex 2-14.

No, some SSDs are incompatible, and there is no compatibility list. Crucial mx100 and Intel 530, for example, turned out to be incompatible. Read this for more info (there's also a list of SSDs that worked for some people): https://forums.lenovo.com/t5/Idea-Windows-based-Tablets-and/Trying-to-install-mx100-ssd-in-flex-2-14...For some tips on opening it up, read my topic:        Flex 2 15 not compatible with Intel 530 SSDs + how...             

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the keyboard on my lenovo flex is not working. ive tried everything...the sticky keys are off already checked. ive turned off my laptop and turned back on still nothing. ive looked online for somethings to try and no luck. i have even reset my whole laptop everything was wiped lost all my apps but still my keyboard is completely dead none of the keys work. ive only had this laptop less than a year. anyone have any idea what could be going on?

Answer:lenovo flex keyboard not working

also my touchpad isnt working either tthe mouse never shows up. ive been using the on screen keyboard

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I've had this computer for a couple months now and recently, my touchscreen has been on and off--sometimes it works, sometimes it doesn't-- and I have no idea why. The touchscreen function just randomly stops working. I've tried searching for solutions, but to none avail. Has anyone else experienced this problem? Does anyone have a solution?

Answer:Lenovo Flex 3 14'' Touchscreen Not Working?

Hi Gvee,
 
Welcome to Lenovo Community!
 
We are sorry to hear that touchscreen is not working in your Lenovo Flex 3.
 
Please do confirm which operating system is running on your laptop.
 
Best Regards,
Poojitha.
-------------------------------------------------------------------------------------------------------------------
Did someone help you today? Press the star on the left to thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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I just got a new laptop last week, and i got the pen, but i am having issues with the sensitivity. I don't know if i accidently un-installed a driver for the pen, but all i have is the wacom pen desktop app for it. I've tried it in Paint 3D and the sketchpad, and still no sensitivity. I am trying to also work with Paint tool SAI, and it is not working for that either. I've tried everything to fix this, and i just can not. The pen works by itself, but i need sensitivity for me to work with my artwork properly. Please Help!

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Hi Team,I have Lenovo Flex 2 14, which is not working touch screen. I have try all mathoed but unable to fixed it.1)  HID- compliant touchscreen is not present in device manager2) Not found USB Touchscreen Controller (A111) Really disapointed about this  Kindly share the proper solution to fix it. where i found driver .exe file for install the same. I'm on now Windows 10. thanks Birbrata  


























Device Manager.jpg ?249 KB

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Hi all. So 2 days ago I was using the laptop for some course work, I then went asleep for maybe 2 hours and when I woke up I was unable to use the touchpad or kyboard. Now I had this issue before but it seemed to fix itself after a day or two. So far I have reset the computer while keeping all my own files, updated, deleted, reinstalled the drivers multiple times, removed the keypad to ensure the ribbon wasn't loose etc etc. I have since been able to get the touchpad to work by messing with the drivers but the keyboard remains the same. I oticed I am able to use it when either the laptop is held at an angle or if the screen if opened up almost flat. I'm guessing this is a driver issue but I can't for the life of me figure out how to resolve this. The laptop is a few years old so no warranty. I've done a lot of reading online about this issue and it seems many people have had the same problem but no posts gave me any real solution. Any help is very much appreciated. I relly don't know what to do now. 

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Hello, I have had the laptop for nearly a year, still under warranty and, today, some keys stopped working on the keyboard, more concretly: 5 6 F1 F2 ? '  and CTRL (LEFT) keys (written with the touchscreen). The last time it worked I was using it in class taking some notes and those aforementioned keys were working. Once I finished, packed the laptop into the cover, and into the bag. ten minutes later I took it out in the library and they did not work.No water spilling had occurred (it was dry and the bag was dry too). And also there were no hits to the terminal. They just seemed to stop working, the pressure input feels pretty the same, so they are not stuck by any material underneath. I tried reinstalling the drives (through the hardware management), checked all options in keyboard assesment....tried with safe mode, still do not work.  Could it be some defect and should call for a replacement? Thanks beforehand.

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Dear experts,My keyboard has completely stopped working and cannot activate it with any Fn key... what should I do? how can I fix this please? Greatly appreciate your urgent help!

Answer:Lenovo Flex 2-14 keyboard not working / URGENT HELP PLEASE

Hi,
I do have this symbol on my space bar, but still my keyboard is not working and cannot activate it. Can you please help me with a solution? Thanks.
 
Mod's Edit: Merged this post with existing thread on keyboard issue.
 

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Recently I have recived my new laptop, the Lenovo Ideapad flex 10 and I have a few issues with it - and I am considering returning it. 1) Every now and then, my touchscreen freezes and I have to restart my laptop with the mouse to solve the problem. 2) When I go onto a specfic app (such as the camera man or a certain game) my screen flickers black so I have to turn it off with the power button to fix it. It is very aggravating. I appreciate any thoughts on this topic, thanks. 

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My sound on my Lenovo Flex-2 15 has not been working at all lately, despite the fact that I have downloaded both sound drivers. I have Windows 10, which I installed shortly after getting my laptopn refurbished in September 2015. (It came with 8.1.) Please let me know of any solutions that you have found to work. Thanks,Jeff

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My laptop keyboard (Flex 14-Ideapad) not working. When I use wireless keyboard it works in a bizarre way. 
I have tried following :
1) Removed the battery & unplugged laptop. Pressed power button for more than 30 s.
2) Onscreen keyboard working in same bizarre way like wireless keyboard.
3) From Control Panel, selected Ease of Access Centre, than selected Ease of keyboard use & unchecked all check boxes.
4) From login of laptop, selected Ease of access centre & unchecked use of laptop keyboard.
 
All the above things are not working.
Kindly advise.
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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Hello i had my flex for few months now and yesterday i turned it on and keyboard lightning didnt work. No restarts or attempts to turn it on helped. Anyone knows how to fix ?













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Answer:Lenovo Flex 2 14 keyboard light not working

Dear Srotak
 
Welcome in lenovo community
 
Please follow the below steps
 
1- Shut down the machine
2- Connect the charger 
3- Hold the power button down for 15 secs
 
Then check the machine after the restart 
 
Let me know
 
Thanks
Alaa





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Installed Windows 10 on it, and it didn't fix it, reset to Windows 8, no fix, upgraded to 8.1 and still no fix, all updates and drivers installed, tried the device manager thing, yet still no touchscreen response. It doesn't even show up in device manager. Also, now the display, doesn't cover the whole screen, there are black bars all around the edges. 

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The touchscreen on my ideapad flex 14 laptop is not working. I've tried uninstalling the driver in device manager and then restarting my computer. I've also checked that all drivers are up to date. I'm on wondows 10 and I think it has worked since the upgrade (though I'm not 100% sure). Any ideas?

Answer:Lenovo Ideapad flex 14 touchscreen not working

Welcome to the Forums Bevvy! 
 
Press Windows+X.
- Select Device Manager.
- Find the Touchscreen driver under Mice and Other Pointing Devices>USB Touchscreen Controller(A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".  Don't worry, it won't blow up your computer.
- Restart your computer.
- Re-open the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.
 
Let us know how you get on.
Regards,
Shashi
 
Tap that ?Star? button below to award a Kudo if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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Hi there, I got the problem, that my keyboard and touchpad are not working any more for me. There are some keys, which are still working. These are:- brightness FN keys- light on/off from my screen FN- airplane mode FN key I am using Windows 8. Also i restarted serveral times but no sucsess. My laptop is retty new like 5-6 Month oldplease help me! greetings zunv  PS: I would be very happy if i can write my question in German, to negate communication issues which may happen.Also i am not sure if my question is in the correct Forum. Apologize if its not.

Answer:lenovo flex 15 keyboard and touchpad not working

Hi zunv,
 
you could ask your question in the German forum, select Deutsch in the "support in other languages" menu at the very top of the forum or click the link in my signature.

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Salam!Sir please help meMy kenovo flex 14 have some problem suddenly and now its shutdown functionality is not working ,,in most of the time ,laptop donot shut down when i try to turn off it...and remain as it is in working condition..then i shutdown it directly through pushing the power button for a while ,,but i am not comfoortable with it,,plz helpthanks!

Answer:My lenovo's flex 14 shutdown function is not working

http://www.tekrevue.com/tip/how-to-scan-fix-hard-drives-with-chkdsk-in-windows-8/

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HI I HAVE  LENOVO FLEX 14 IDEAPAD that is a year old  for a while now a section of the keyboard is not working properly. the 4 5 6 keys and the ones below it need to be puhed hrd for them to work also the m key does not work at all touchscreen seems to work fine would ppreciate some advice thanks

Answer:lenovo flex 14 keyboard not working properly

I think you need a new keyboard maybe.You can test your keys with this software: http://www.passmark.com/products/keytest.htmIf any of the keys do not work, you need to send it in to repair.

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Hi,  I'm having issue with my laptop flex 2-14. my webcam is not working, it says that the camera it used by other program.i already updated the driver, i also uninstall and reinstall the driver. nothing happens. i also tried to turn on the privacy settings for the webcam, still not working!!! i cant use my skype Windows 8 Could you please check what would be the issue?THANKS

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Hi everyone, The touchscreen of my idepad flex 14 stopped to work suddenly. I have upgraded to Windows 10 recently and  didn't have any problem but now the defect came up. I have checked the device manager and the HID compliant touch screen driver is there (Version from 2006) and seems to be ok. I have tried to upgrade the driver but Windows says that is the latest version. Is there a driver from Lenovo for the touchscreen device? I really would appreciate any help. Thanks,Mike   

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So, I've tried EVERYTHING but I can't get it to work.
 
I have used my internal microphone to Skype call and Teamspeak, but it randomly shuts off. I have done the Microsoft troubleshooter and it actually said that there's no microphone to check on. 
 
Right now I'm still working with Windows 8, because I don't want to change to Windows 10 untill this is fixed. It should work in Windows 8, so changing to Windows 10 shouldn't make a diffrence in the first place.
 
My microphone has worked, the problem is that it shuts off randomly. I don't know what I can do?
 
With kind regards,
 
Anne-Louise
 
Edit: I remember this happening after setting up speech recognition. I just opened it and my microphone works with speech recognition, but when I want to 'train' my computer to recognize my voice better the microphone stops working.
 
Could speech recognition close down my internal microphone fully, and how do I change speech recognition so it doesn't work (I never use it, was for funzies).
 
Mod Comment: Moved post into proper forum. Edited subject to include model at the beginning of the subject line.













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Answer:Lenovo Flex 2 15 Internal microphone not working

I rarely use voice skype, but I needed to set it up for a class (I'm a teacher) and the microphone didn't work. I get the message that there is NO microphone, yet my Flex 2-15D has 2 built-in ones. I have spent a long time looking for drivers or even any information, but there don't seem to be any, or else I'm looking in the wrong place. Also there is no microphone jack so I cannot use my regular headphones with their microphone.Please help.

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I spilled water on my laptop a few days ago. My screen was fine at first, but then (I assume) water got into some part of the hardware. Now the display is barely visible. I think it could be the inverter board that was affected, but I want to know how to fix it/what part(s) I need.In addition, my keyboard doesn't work. The touchscreen keyboard doesn't work either. I can tap on the keys, but nothing shows up. What is affected so that I can't even use the touchscreen keyboard? Any advice would be much appreciated.













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Answer:Lenovo Flex 14-- screen dim, keyboard not working

Welcome to the Lenovo Community !
 
Water spilled into a laptop can cause a variety of problems as well as short  circuits.  It would be difficult to pin point exactly where your problems lie.  I suspect though that laptop isn't thoroughly dried out yet which maybe part of the problem.  I would suggest you open it up and let it continue to dry out, before proceeding further.  For your reference here is a link to your model's Hardware Maintenance Manual.......
 
https://download.lenovo.com/consumer/mobiles_pub/ideapad_flex14flex15_hmm.pdf

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On my new Lenovo Flex 2 (AMD A8) i have upgraded to win 10 but i cant get the two-finger-tap to work. It dint work in 8.1 either. I can scroll in browser with two fingers. In the synaptics software the feature is activated but i doesent work. I have read some of the other threads about fixing the problem in win 8.1 but the registry files doesent have the same structure/names on my win 10. What to do?

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I have a lenovo ideapad flex 2 14 running winows 8.1. It has keyboard backlight and is activated by pressing Fn and Spacebar together. But when I try doing that it just presses spacebar normally.

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Hello, i am using an hdmi to hdmi cable to try to connect to a Benq projector. i use the same cable from my tv box to the projector with no problem but when i use the lenovo flex 5 15 it will not recognize it. I can use an older computer to the benq with the blue PC connector and it works also, am i missing something or is my hdmi not working properly?thanks

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I have a year old Lenovo Ideapad Flex 4-1470 laptop.  The computer works perfectly, however the touch screen does not work all the time.  Some of the keys on the keyboard won't work, some areas of the screen do not register my finger everytime, etc.  I took it to the place of purchase (Office Max) and they ran a diagnostic check that came up perfect... the computer is working like it should.  I have a warranty on the computer for 3 years trough SquareTrade.  I don't use the touch screen really at all (only use it because it's there), but I'm annoyed that it doesn't work correctly because it's only a year old.  Any suggestions on a fix?  I can't find a calibration reset for the touch screen or any kind of up system reboot.  Any help will be appreciated.

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Just bought a new Lenovo Flex 10 from a retail and it works perfectly except that after an hour of use the touchscreen stops working, the computer still works ok, but only with the mousepad. The notebook came with Windows 8.1, and I haven't installed any program on it. I need an urgent response please, since i've been looking for days in the community and other support pages, and still can't get a satisfactory answer and the period to get the a refund are about to expire. Thanks in advance.

Answer:Lenovo Flex 10 touchscreen stops working after 1 hour of use.

hi riglesias,
 
Welcome to the Lenovo Forums.
 
Once the Touchscreen stops responding, can you check the following:
1. Open System Properties and see if the Touch functionality is still there 
  - Link to picture (Touchscreen feature is not detected)
  - Link to picture (Touchscreen feature is detected)
 
If the Touchscreen feature is detected, proceed to Step 2.
 
2. Press the Windows key? +R, type devmgmt.msc and press Enter. On the Device Manager, navigate to the Human Interface Devices section and uninstall anything that says HID-compliant device (this is the driver that controls the touchscreen). When finished, reboot the system and observe.
 
3. If the Touchscreen is still not working, hold the Shift Key and hit the restart button inside Windows and you should be able to see the image below then try to tap on the screen to test and observe. I
 
If the touch capability is still not functioning, I recommend you contact lenovo for service.
 
  - Link to picture
  - Support phone list
 
 
Regards

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Hello, I have been using this laptop for a while with windows 8.1 running and touch screen used to work till today.  I google it and found that i have a missing driver (HID-compliant touch screen)  Device Manager --> Human Interface Devices -->HID-compliant touch screen Does anyone know how to get the driver? ThanksSpoiler (Highlight to read)     

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I recently updated to the Windwos 10 Fall Creators update (Build 1709, 16299.125), and as soon as I updated, the graphics driver failed and switched to the Microsoft Basic Display Adapter. I tried updating and rolling back the driver without success. My driver right now is at the latest version (10.18.10.4358). I already tried fixing this issue with Microsoft support but they couldn't find any solutions. Microsoft Support Link: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/intel-hd-graphics-not-working-... 

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HELP. My keyboard and touchpad stopped working. Laptop is brand new. I checked Control Panel > Device Manager and system says both of them are working fine. Drivers are also updated.I`m typing with an external keyboard and mouse. Touchscreen and touch-keyboard work both fine. Is there anything I can check in the OS to verify what is going on? Maybe I turned off something. It's a mistery, laptop is brand new.Thanks in advance!!













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Answer:Lenovo Flex 2 14, Keyboard & Touchpad stopped working

Found the solution (customer support gave it to me):Hold the power button for 10-15 seconds and turn the laptop back on. The keyboard and touchpad worked again.

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the lights just randomly turn on (i tried pressing Fn + space and from the lenovo settings) like one day off and then suddenly they turn on. but then when i turn them off again or flip the computer 360 degress they just remain off (can't turn them on)help please

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respected all,lenovo companion not working properly after upgrade to Windows 10 v 1703 (creator update)its shows errror even after update of system interface foundation driver Modle no: flex 3 1580 type 80R4system interfae foundation driver v 1.0.76.0lenovo companion v 3.72.1.0Windows 10 - 1703  requsted to all please informe me if any has fix for above issue.i had attached screen shot for above reported problem too. thank     

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I just tested my camera after my upgrade to Windows 10 and it's not working.  I double checked the settings and it all looks fine. I checked to see if maybe it was just the camera app but, the camera is not working in anything.  All I get is a grey screen with a camera icon with a line through it. I have the newest drivers from the Lenovo support site but, still not working.  Any ideas? Thanks in advance    

Answer:Lenovo Flex 3 1570 internal camera not working after Windows 10 upgrade

Have you found a solution to this problem?  I am having the same issue.

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Hi,I upgraded my lenovo machine from win8.1 to win10 recently. Now brightness(reduce) key and down arrow key alone are not working(before upgrade, all the keys were working). Now all the other keys are working fine, except these 2. I dont think it could be because of dust. When i tried in safe mode only those 2 keys were not working. Please help.  

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Nothing different happened between turning off the computer & turning it on to keep working & yet all of a sudden the touchscreen doesn't work?? It's almost as if it was turned off? Is that a setting that can be turned off or does this need to be fixed or something?  So annoying!! 

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Hello any masters out there who can help I would really appreciate it.I am a High School Freshman and upgraded my Flex 3 couple weeks ago and everything seems OK but I lost my touch screen feature and noticed today the camera doesnt work either. Only answer i could get from school tech dept. was to downgrade back to windows 8 but i dont think thats right answer either.  Anyone else experience or fix this??? thanks Dom

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Lenovo z 500 touch, the fn + space key not working after reinstall the window 8the num lock light still functioning, so should not be hardware problemi tried reinstall the keyboard driver,still the same....

Answer:Lenovo z 500 touch, the fn + space key not working after reinstall the window 8

hi CKX,
 
Welcome to Lenovo Community Forums!
 
Can you try installing this Windows 8 64 bit Lenovo Energy Management,
https://download.lenovo.com/consumer/mobiles/0tsh01ww.exe
 
This Software normally controls the FN Functions.
 
Let us know your findings
Cheers!
 
 





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Hi!  I do have trouble with a Lenovo Flex 2-14 (Model 20404).The Lenovo turns on, shows the Levono Boot screen and finishes with a black screen.  - I am able to enter the Bios (working screen)- I am able to run the internal recovery with a working screen - after recovery and a new boot up - the screens gets black again  How is that possible? I am not able to boot from a usb-stick (with working Linux or Windows installation - tested on other systems) cause I get a black screen (the USB is being recognized).  So... what are the next steps? This seems wierd, since the screen itself seems to work. I found some forum-topics saying it is a GPU-failure. Maybe thats the case?  I would appreciate any support! 

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I am currently using a Lenovo Flex 3 1470 and the keyboard for it stopped working and now I can't type any numbers or activate any function keys. I have spilled tea on my laptop and got it wet in the past so I am now looking to get my keyboard replaced.  I have managed to find some Flex 2 14 inch US keyboards on eBay for less than $20 that look exactly the same as the one on my laptop, but I can't be certain unless someone confirms.  Are the 2 keyboards the same? 

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I've been using conservation mode for my new (1 month) lenovo laptop every time I put the AC adapter in it. I thought that this was going to help me endure my battery life, but in the end I've stacked with the fact, that battery's stamina went much more lower. For example, I could use my laptop in a battery economy mode/conservation turned off for 5-6 hours, now it barely lasts 3 hrs with the same settings and the same pattern of usage. Just for record, 21 minute of watching a film costs my battery from 10-20% now, while before it was not an issue at all, I hardly can tell that it drained me more than 5%. Also, right now, while typing this, I've noticed, that behaviour of my percentage bar is also really strange: first it shows 75%, then, after 5 minutes, it showes 73%, without getting through 74%. And as a one big plus to that, my battery status says that my battery is normal, just normal, while before it was great or something like that. I find it strange because it is 1 month old notebook, as I mentioned earlyer. Now I am trying to recalibrate my battery, for the 3d time, hoping it would help me, but I really wish to hear your opinion about that, maybe there is something that I don't know about, something that can help me. P.S. It is 70% now, gezus 

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Hi, My U350's space bar feels particularly flimsy compared to the other keys. It appears that my space bar area is 'buckled' upward. I can push down on the space bar (the keys flexes downward for at least 1 mm) and make it go flatter, which gives it a much better feel. THe right half of my space key sticks up visibley higher than the left half.                            I am wonder if my keyboard is missing a screw near the space bar. Anyone know how many screws are used to secure the keyboard? I found  2 on the bottom and 3 more underneath the battery. Any more? Or anyone kow how i can remove the keyboard? THanks.-Jeff          

Answer:U350 - Any Keyboard flex (space bar)?

I figured it out! The keyboard for the U350 is held down by 3 screws and 2 tabs. 2 of the screws are on the back casing and one is underneath the battery pack (the screw that's closer to the front of the front of the machine) The tabs are the tiny silver plastic 'stops' located at the left alt key and center right of the space bar at the front edge of the keyboard. To remove the keyboard, take out the two screws, then push in the tabs inward (toward the front of the laptop) very gently, then lift up the front of the keyboard. My problem was that the tab at the space bar did not catch the bottom frame of the keyboard. I took a very thin edge and lightly bended the tab outward til it catches the keyboard. Now the keyboard types like a dream! Maybe this info will be helpful to someone in the future!  

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Just unboxed my Lenovo Flex 3 and so far I pretty much love it. My only problem is I cannot access the "Lenovo Settings" app on Windows 8.1. It asks if I want to send info back to the devs to help with the app but then it freezes and sends me back to the desktop. Is there a fix for this problem? Also, I am unsure how to change my preferences for my trackpad. I go to Control Panel, but there is no option for "Mouse" like I am used to to adjust my touch preferences. Any help on this too?  Thanks guys,Stephen

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Dear all,  I can not reach Lenovo App Shop in Lenovo Aura Flex 20.  It tells me System error 105 - network connection, but my WLAN is up and running.  Who can help and whom to contact to get that fixed?

Answer:Can not reach Lenovo App Shop in Lenovo Aura Flex 20

download ccleaner and go in registery and do a scan at least 3 time and each time fix everything and save a backup before in case it break other thing

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Hey guys, first time here and I just want to inform you that I'm not a genius so please talk like you're talking to a 9years old kid..So my problem is as the title says.. Well it started when I opened my laptop from sleep mode then it was hanging up and then it suddenly turned blue with sad face.. I didn't read the problem clearly but i remember it saying a problem about "kernel_????_????"..I tried to hard reset my laptop cause it was taking so much time then it ended up stuck on the logo... Now I'm the one with the blue sad face...http://postimg.org/image/jk81q4bitHope you guys can help me as soon as possible., thanks in advance..
 
Moderator Note; fixed link

Answer:lenovo flex 15 is stuck on lenovo logo

Try to do a recovery and see if it helps. Press on the Novo button to start the Lenovo OneKey Recovery.More information available at Page 26 of the PDFhttp://download.lenovo.com/consumer/mobiles_pub/ideapad_flex14flex14dflex15flex15d_ug_english.pdfHope this helps =)

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Hi guys,  I just got the Lenovo Flex 10 Ideapad today and am very happy with it. I was uninstall some unwanted software and accidently uninstalled Lenovo Fusion software!  Just wondering if there is a link where I can redownload this - or maybe it's not important?   Thank you. 

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Hey guys, first time here and I just want to inform you that I'm not a genius so please talk like you're talking to a 9years old kid..

So my problem is as the title says.. Well it started when I opened my laptop from sleep mode then it was hanging up and then it suddenly turned blue with sad face.. I didn't read the problem clearly but i remember it saying a problem about "kernel_????_????"..

I tried to hard reset my laptop cause it was taking so much time then it ended up stuck on the logo... Now I'm the one with the blue sad face...



Hope you guys can help me as soon as possible., thanks in advance..

Answer:lenovo flex 15 is stuck on lenovo logo

Right, you mentioned it turned blue with a sad face, that is a Blue Screen of Death (or proper term is Kernel bugcheck) which indicates something has gone wrong.
In order to help we'll need the .dmp files.
Follow these instructions:

http://www.techsupportforum.com/foru...ta-452654.html

Post back the correct files in your next reply, do note that it would be helpful if you uploaded them in another reply and not edit your first post as I won't get a notification via email you've edited the post.
It just helps me get back to you easier.

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Question: Lenovo flex 15

Hi All, my laptop was accidently fell down and the right side panel of the screen is broken. To make it precise - the display panel edge right side is broken. Can this be fixed. Also from the day it has fell down when I restart or start the laptop post shut down it takes almost 10 mins to login. Pls someone help me how to fix this.

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Question: Lenovo Flex 2 14

Hi, I'm interested in this laptop. It is offer with a 1TB hdd for the i5 version. I'm just wondering if it is possible to upgrade to a 256gb SSD myself. Will the warranty be void? I'm getting it from Singapore. Thanks.













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Answer:Lenovo Flex 2 14

Replacing is not that easys as with other laptops / tablett, as there are no service doors on the back. You might need to take off the whole back plate with '1000's of screws ;-)( But there is a related service manual around ).ref. to warranty it might depend on local rules, get them a call to verifiy

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Question: Lenovo Flex 3 14

Does anyone have a Lenovo Flex 3 14 inch? It's very hard to find reviews, and I am considering purchasing and need to know how the user experience is.

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Question: lenovo Flex 3

Hi guys first post ever making and i am going to ask you guys if there is anyways i can add more ram to my flex  3 model 80ly i bought a 4 gb hoping to make a total of 6gb ram but cant figure out where it is 

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Hello there I have my laptop Lenovo flex 3 1570 which one of specifications is 500 GB HDD hard drive. I would like to replace it by 240 GB Crucial M500 SSD hard drive maintaining all stuff from that HDD drive. does anybody know that SSD drive is suitable for my laptop?. If yes, is there a way to do such transfer ? Thanks   

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Question: lenovo flex 2

Is there anyway in Windows 8.1 to enlarge the text over all applicatinos and programs? I checked the MS support and it sais to go to Display and select one of Small, medium or large, but these options were not available.

Answer:lenovo flex 2

hello. pc settings also has under ease of access a selection to make things bigger rocker switch. trial that too. here found link to all display properties dialogue.  you were there. seems like check that box for ALL displays will show what you wish to set. Windows logo key+P. resolution is the whole screen change.  dpi scaling is the whole screen change. or at the lower display properties box is text only (by item, very handy) http://www.eightforums.com/tutorials/28310-dpi-scaling-size-change-displays-windows-8-1-a.html 





find joy.

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Hi,I just received my Lenovo Flex 20 today and i was very dissapointed to find out that wireless display was not supported. I thought it will be compatible as i checked the Graphics card and processor prior of buying it but unfortunately it doesnt have a compatible wireless card. I really need widi for my job as i want to present everything wirelessly on another compatible WIDI TV . I was wondering whether if i buy The INTEL 7260AC wireless card and upgrade the system if i will be able to use widi. Will the system accept this wireless card? And if yes will i then just be able to install WI-DI software and make it functional? I just wanted to add that i already tried another 2 x card (which i took out from my laptop - A Railink card made in 2010 and from an old HP MINI netbook - A Broadcom card) and they had been accepted by the lenovo flex 20. What are your thoughts then? Will INTEL 7260AC be accepted by Lenovo Flex 20? If yes will this be enough to enable widi after installing appropriate software? Thanks for your kind help!

Answer:LENOVO FLEX 20 WI-DI

Hi BLueArMy, welcome to the forum!
 
     I don't know if you can install a Intel 7260AC wireless card in your Flex, however: if you are running Win 8.1 (update 1) you shouldn't need to upgrade the card. Win 8.1 has the ability to use Miracast, to wirelessly connect to your compatible TV.
 
     I have the Lenovo A520, with a Realtek RTL8188CUS Wireless card, and it connects well with my Belkin SreenCast F7D4501 unit. I bought the Belkin ScreenCast to connect, via WiDi, my Y470 with Win 7. After I received the A520, and updated the  Win 8, to Win 8.1, I noticed that I had the "Connect To Another Wireless Device" in the charm bar Devices display. Just make sure you have the WiDi unit (or the setting in your TV) turned on, and the TV input is selected.
 
     It may take you a little tweaking to get it all set up. IIRC on the first setup, my A520 needed to download some Windows updates during the process. After that, all of the remote display settings are under the Intel HD Graphics manager.
 
     Let us all know how it goes.
 
Cheers
 
DragonRider

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Question: Lenovo flex 2-15

Hi,I have a lenovo flex 2-15(model name 20405) but my motherboard (PN: 5b20g36374) is fried. Is a motherboard PN:5B20G36277 compatible to my system?Thanks

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Question: Lenovo Flex 10

Problem: Press power button, turns on and no display. Press power button to turn off then press to turn on, doesn't turn on but power button light is flashing. Plug in the charger and turn the Flex 10 off and on again, still not on. Tapping the keyboard, touchpad hoping something happens, no. Give it a couple more seconds then it turns on. Lenovo loading sign comes up then goes to blue screen saying "collecting data because there was an error then will restart for you", restarts. "There was an error with loading Windows. Given two options; option 1: Choose a recovery setting or option 2: restart". Both options have been clicked before and nothing has happened. This time tried choosing option 1 again and the screen starts flickering and Flex 10 turns off. Flex 10 has been opened from the back to check if memory, HDD and all else is correctly in place.  Any solutions? Could the battery be the problem?Is it worth replacing it altogether? Thanks,Scott

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Question: Lenovo flex 3

As soon as I turn on my laptop the fan starts going full speed. The keyboard and touchpad does not work and the Wi-Fi won't turn on. The touch screen works so I can still use the laptop.
 

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Question: Lenovo Flex 10.1

Hi, my issue is that my daughter has bought herself a Lenovo Flex 10.1  and she's struggling to find a slimline sleeve that fits well. Need to buy one asap before she heads off to university so any tips on where to look would be much appreciated!

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Hi there, I am planning to purchase ideapad laptop.Initially I was interested in Z series, but came to know that there is .77ghz stuck problem. So I have diverted my search to Flex and U series (U430 and U530). I need help to decide which one is the best and should I prefer either of them to Z series. Also please let me know pros and cons of Flex and U series. I'll appreciate your help. Thanks Apoorva p.s. I am not a gamer. So Y series is out of question.













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Answer:Flex vs U series Which should I buy? (Flex 14, Flex 15 / U430, U530)

Hello, No any inputs to my query?I need help to decide what to buy. Please please let me know...

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Hi guys, I have a Lenovo Flex 2-15, model name 20405,i3-4030U @ 1.9 GHz 6GB Ram etc. and was wondering if there's a M.2 NGFF on the motherboard of this laptop cause I want to use an SSD as a boot drive and my HDD as a mass storage. I don't really want to replace the HDD with a SSD though. I'm trying to buy this SDD. Can anyone give me any insight? I've been getting mixed information in some posts saying that some have m2 ports and some do not. I haven't opened my laptop yet. Thanks !

Answer:Lenovo Flex 2-15 m.2 ssd slot?

Bump anyone?

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Hi,I want to install an OS via USB. I tried it with different os' and different USB sticks but it doesn't work.In the boot menu and in the bios (HydraH2O setup utility) is only the choose between Windows boot manager, efi network 0 for ipv4 and - for ipv6.USB boot is enabled and secure boot is off (it also doesn't work if it's on)How is it possible to install an OS via USB??Thanks for help!

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I have a new Lenovo Flex 10 running Windows 8.1 64 bit. I also have a set of Creative Wireless t30 speakers. My lenovo initially connected to the speakers and it was fine but after the first time it won't find them again. I actually tried rebuilding the system as it was new and it wasn't a big problem. Same thing happened - connected first time and then won't connect again. There are updated drivers etc on the lenovo website but I don't want to start randomly installing updates if they are not related or not going to fix the problem. Anyone else having a problem or can suggest a way forward. Thanks.

Answer:Bluetooth on Lenovo Flex 10

hi xh28,
 
Welcome to the Lenovo Forums.
 
I haven't seen this case on the Flex 10 but you may want to consider doing the following:
 
1. If you're trying to pair the Creative Wireless T30 speakers via Charms > PC & Devices (the Flex 10 can see the speakers butg won't connect), try to:
  - press the Windows key? +R, type control printers and press Enter. On the list of paired devices, check if you have the Creative Wireless T30 speakers on the list and remove it.
 
2. Open the Blueooth Settings (notification area > bluetooth tray icon) and ensure that the following settings are checked:
   - allow Bluetooth devices to find this computer
   - allow Bluetooth devices to connect to this computer
   - Link to picture
   - when finished, reset the Creative Wireless T30 speakers to the default settings (see this guide) and pair it using this guide.
   - after pairing the bluetooth speaker & successfuly setting it as the default playback device, try to disconnect it and pair it again (reboot if necessary)
   - Sample image
 
 
Regards

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My lenovo flex 3 14 is heating up in the hdd area. It gets so hot that it becomes impossible to use the keyboard for typing. I checked the ventilations and everything was fine. The fan worked fine. I used speccy to check the temperatures.Temperatures were near 60 degrees C under normal load. What might be the problem? Will replacing the hdd with a ssd solve this heating issue.?please help...

Answer:Lenovo Flex 3 14 hdd overheating.

Under load, it is common for a system component to reach 60 degrees C, but it is uncommon for the exterior to be so hot that you can't touch it. Try cleaning the internals with compressed air so the fans will have an easier time spinning. 

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Hello. I've just bought a Lenovo Flex 2 14" with Full HD screen (1920x1080).I'm interested in using a digital pen (stylus) for writing and drawing.Anybody has found a good stylus for this laptop? I have one with a thick rubber point, and the precision is very poor, the lines when I'm drawing always are discontinuous instead of straight. Thank you in advance, best regards Mike

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hello I bought this laptop at christmas and I start loosing the rubber when you close your laptop screen.http://postimg.org/image/iutvlhtz1/I have trouble finding on the website how to get replacement . thanks 

Answer:lenovo flex 2 15 rubber

Dear Imanu
 
Welcome in lenovo commuinty
 
Kindly refer your machine to the place of purchase 
 
Thanks
Alaa





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Bought my Flex 4 several months ago and every so often IO get a little pop-up at bottom right of screen saying something like "Lenovo Credential Needed."Just what is this and what do I have to do? I don't want to click on it and then find out I did something I should not have done or have signed-up for something I didn't want, etc.Can someone enlighten me?

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Question: Lenovo Flex 3-1480

Need Some help to try understand what really went wrong. My Girl Friend was using the laptop good, This is just some months old. She left it on over night, the next day it had issues then when we finally got it to power on it would not start properly. It goes in to bios to ask to select the hard drive to start. All it does it come back to that same screen even if you try to boot from a USB drive it would come back to the screen to select boot option. Has any face such similar problem and wish to guide me to help rectify please. Or anyone with advice for such issue, will appreciate your tips.

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My Lenovo Flex won't respond at all when I try to wake it up from sleep mode. I've tried to unplug it and hold the power button down for 30 seconds, but the light just keeps flashing. It's been unplugged all day, so to help battery should be really low, but it's not turning off. Any ideas or suggestions on what to do? I go back to classes soon and I need it for my classes, so I really need it up and running asap.

Answer:Lenovo Flex Won't Wake Up

This seems to be a widespread issue with Lenovo laptops for a very long time, but there appears to be very little effort being taken by Lenovo support to provide its customers with the solution, or a document with the steps to resolve the issue. Holding the power button down for 30 seconds should (on nearly all laptops and desktop computers) forces a hard power off, but apparently that does not work on Lenovo Laptops when they gets stuck in this state. From what I can gather from various forums on the Internet, the only way to get the system booting again, sort of waiting until the battery dies, is to remove the rear cover, and unplug the battery, wait a minute or so, and and then pug it back in.   Some users also report that updating the video driver, and perhaps the BIOS, will resolve the issue, but Lenovo Support has chosen to remain silent (publicly anyway) on which one, if any, is an actual fix on any of the many forum posts regarding the error, which leads me to believe that they haven't a clue. You do not mention what exact model of Flex you have, so I cannot point you too any of the instructions online on how to remove your cover and unplug the battery, so you might post the model number (not the serial number) in the forum,  or open a ticket with Lenovo Support, although I sounds like their phone support has not been too much help for others.  Good Luck,

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hi all,I bought recently Lenovo Ideapad Flex 15 and it comes with Windows 8.1 Single Language.I plan to reinstall it with Windows 8.1 PRO.so can I install Lenovo Mothion Control (and other feature) after formating?And my hybrid SSHD doesn't affect with the formating its keep working? right?  

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HiI have a Lenovo flex 2 14 with mechanical hard drive. I bought an SSD to switch it but I encountered a problem opening the laptop.I followed the manual here:http://download.lenovo.com/consumer/mobiles_pub/lenovo_flex_2_14_flex_2_14d_flex_2_15_flex_2_15d_hmm... I started by removing the keyboard, all went well.then came the part where it said to remove the optical drive, having no optical drive (14 inch don?t have it) I just skipped this part, the next part was taking off the back panel, I took all the screw off and then started peeling the panel off starting at the front. The back side of the panel didn?t seem to go out.Instead of using more pressure I stopped because i realized maybe the 14 inch version has something similar to the optical drive removal that needs to be done before the back panel removal. the manual just list the optical drive removal as a step, without any clarification about the 14 inch version. Anyone has experience with opening up the 14 version and can help?

Answer:Opening lenovo flex 2 14

Hi, I had the same problem, and I had missed one screw under the keyboard that has a lenovo sticker on. Remove the sticker and you'll find the last screw  There are 3 screws in total under the keyboard.

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Hello, I am thinking of buying a lenovo flex 2 14D and I was wondering if any styli work with it (capative/digitized) Thankyou,Klownface

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I just got a Lenovo Flex 14'' with 4gb ram and I need to know if I have a ram slot available to add 4 gb more.thnaks.

Answer:How many ram slots are in the Lenovo Flex 14''

Dear Kevinhazan89
 
Welcome to Lenovo forums
 
below are the links for the Lenovo solution center you can download it and install it and then it will give you the no. Of available slots that you have and the Max ram of your machine and a lot of other info about your machine
 
http://support.lenovo.com/en_AE/downloads/detail.page?&LegacyDocID=MIGR-73783
http://support.lenovo.com/en_AE/downloads/detail.page?&LegacyDocID=MIGR-73784
 
Thanks





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Hi there,Well, here it goes...i bought a lenovo flex 2-14 last year May for home use. I am the only person using it as my husband got his own. Also i use it very seldom and that too for short hours only. I am person who always prefers being organized.  Last Sunday, i had used my laptop to surf over internet. After finishing with my work, i shut down, closed the lcd pane and left it on the table. Neither me or my husband had touched it after that. I again went to it on last friday, and shocked to see that it was craked from near the camera to the right side of the lcd.. It had not fallen down, not banged against wall, put on power, left heavy object on it, and nothing. I dont want to pay for a product fault. And its stlll within warranty period. I haven't yet contact any service support person. Wll keep updated once, having talked with them.People make advanced technology with defects to earn continuously.

Answer:Lenovo Flex 2-14 LCD CRACKED!!

Happened to me too. Any updates? Thanks.

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Hello everyone!I just bought a flex 5 i7 8th generation laptop from microsoft canada's website. So, far I have only done some normal use and it has been running quite hot. I can't even put it on my lap for more than 5-10 mins. Can anyone suggest what might be an issue or is there anyone else also having the sams issue? I do hear the fan everyone once in a while but mostly the fan is quite but the bottom of the laptop is getting really hot.

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Bought my Flex 4 several months ago and every so often IO get a little pop-up at bottom right of screen saying something like "Lenovo Credential Needed."Just what is this and what do I have to do? I don't want to click on it and then find out I did something I should not have done or have signed-up for something I didn't want, etc.Can someone enlighten me?

Answer:Lenovo - Flex 4 1470 2-in-1 14"

Hi there, Alicez           -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
You can try setting the credentials for this device in the Windows Credential Manager: http://windows.microsoft.com/en-us/windows7/what-is-credential-manager You can locate the Credentials Manager by clicking the Windows start button and typing in "Credentials".
 
Update us how it goes.
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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I have a lenovo flex 2 14 and it doesnt turn on.. I think the motherboard is dead and i'm trying to get a new one. I bought the computer in Austra and I can't find the part, I even asked a lenovo part retailer and he couldn't find it.. Anyone knows how could I get lenovo to find it? The computer is under warranty but right now i'm in USA and i cant send it in so i would like to buy the motherboard and have it shipped to the USA so I could replace it myself.Any ideas?Thank! PS: the computer S/N is WB15534056and the motherboard part number is 5B20G36323

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Hi,This is my first post. I have just brought a Lenovo Flex 10 with a celeron n 2807 chip. I asked in the shop if they could do an ssd upgrade and they said they wouldn't recommend it because the celeron n2807 chip is not good enough to run an SSD internal flash drive. Would anyone recomened upgrading the interneral storage from the 5400rpm hard drive to an SSD?

Answer:Lenovo Flex 10 SSD upgrade

Pardon my lack of confidence in your shop, but that's a joke. SSDs will improve PC's right back to the beginning of the SATA offering. I have a NUC with the following Celeron:http://ark.intel.com/products/79052/Intel-Celeron-Processor-N2820-1M-Cache-up-to-2_39-GHzThere is a huge performance gain from running an SSD on these. The only factor in whether or not to get an SSD should be if the size within your budget will hold all your data.

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Hi, I am about to buy a Lenovo Flex 2 15" HD which has a Hybrid drive: 500GB/5400 rpm with a flash of 8GB and I would like to know the brand and model of this Hybrid, I have already being looking for this on the net but to no avail, does any one know this info?  Thanks a lot

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Hi Sir i have problem about Fn key on the Lenovo Flex 14it can't press F1-F12 directly because it must press the Fn+ these key.do you have the way for solve this problem? Best Reagard











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Answer:Lenovo Flex 14 Fn key problem

hi synes55
 
Welcome to Lenovo Community Forums!
 
When you press the Power to turn it on start hitting the Fn+F2 and F2 only simultaneously.
It should get you to a bios settings
   Go to the Configuration tab and look for the "Hotkey Mode" option Toggle that to Disable the hit F10 or Fn+F10 to save and Exit
 
It should switch the use of F keys to legacy
 
Hope this helps
Cheers!
 
 




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Hi ,I try to have linux in flex 2, I use UBUNTU 16.04 and i high fan speed and high temperature ,is there any body use linux in Flex 2 and satisfied with the performance of linux distro?plz help me

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Hello, I just literally an hour ago purchased my Flex 2-15, and when I came home and tried to put in ANY of my USB mouses, the USB plug simply didn't fit it any USB 2.0 or 3.0 slot. I've looked online, and it seems that it has the average USB slot and nobody had this problem before? Should I return it, or?

Answer:Lenovo Flex 2-15 doesn't take USB

hi HumanLucifer,
 
Welcome to the Forums.
 
Can you try the following:
1. Turn off the machine, press the Novo button and select System Recovery.
    - Sample image
 
2. On the System Recovery menu, plug in the mouse and observe if it's worknig.
 
If the mouse is working, I recommend you proceed with the factory restore. Otherwise, if the mouse is still not working in the recovery environment then there's likely a problem with the USB port(s) and I recommend you contact lenovo (for service) or the place of purchase (if it's still possible to exchange the unit).
 
Support phone list
 
 
Regards

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The other day my lenovo flex 2.14 (running on windows 10) went into what I can only assume was sleep mode: the power light was flashing (which the usermanuel says indicates sleep mode). I read somewhere that taking the battery out and holding the power button for 30 seconds would help (something to do with draining charge or something). I couldn't get access ot the battery as I didn't  have any screws so I took the charger out and tried the same thing, put the charge back in and hey presto it seemed to work. - Then the same thing happened again a few days later, but the same solution didn't seem to work. This time I managed to take the back off - but then didn't know where the battery was. I carried on pressing the power button and disconnected any wires that I could see (turns out these were the ones to the wireless card) and reconnected them. At some point the sleep button turned off and wouldn't turn on again, at this point I put the charger back in and the computer started working again. - Then , a few days later, the same thing happened AGAIN, this time I worked out where the battery, but couldn't work out how to disconnect it. While I was fiddling with it trying work out how to do so (I should point out that I never managed to disconnect it) the sleep light turned off and wouldn't turn on again. I plugged the charger in, still nothing would turn on or off, I screwed the battery back in place and HEY it turned on. - I had to travel to London the ... Read more

Answer:Lenovo Flex 2.14 not turning on

I come into an identical situationLast weekend after hibernate the flex2.14 it wouldn't boot any more.I thought I didn't hibernate but suspended and reconnected the charger. The battery light came up and I could boot.Yesterday I hibernated the computer and couldn't boot any more, reconnectiong the cgarger no light came up.At this moment the laptop is dead, nothing happens any more.What should we do no?Battery is inside and not disconnectable, still under warenty. TIA

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Hi all! I have this notebook since March, it is absolutely fantastic. But there is a very annoying problem: the fan noise. Each time I open an application or surfing on the web, the fan starts (most times only for few seconds): it seems that  as soon as the cpu reaches 20-30% of usare, the fan starts. Is there a solution? I have the last bios update, it seems that it is impossible to control the fan in any way.Thanks all.

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Hi, I'm having some trouble setting up my new notebook to wake on lan from shutdown.It works great from sleep, and I've gone through all the settings multiple times, with no luck. In the bios, there are no power management settings available, but since it works from sleep, it should also be possible from shutdown, especially since the setting is enabled in the network adapter properties. Thanks for any and all suggestions to help me get this up and running. Been using this feature on all our PCs for many years.

Answer:Lenovo Flex 2-15 WOL from shutdown?

I had the same issue. After many hours of screwing around with it, it turned out to be my misinterpretation of a parameter on my Ethernet card power management tab.I ASSummed that it was logical to leave "allow the computer to turn off this device to save power" unchecked while selecting the other two options - "allow this device to wake the computer", and  "only allow a magic packet to wake the computer".  In my defence in the attached image you'll see the magic packet option remains selected in either case! Just a little greyed out.... (insert huge sigh here)... lesson learned! Correct:   Incorrect: 

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Even though I charged my laptop, it won't turn on. I have also held the power button for a long period. I have an internal battery, so I cant take it out. 

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