Computer Support Forum

Stucks at white screen

Question: Stucks at white screen

Hi All, I have a g560 laptop which i bought just a month ago and use it for my study and entertainment purpose. I have noticed that sometimes when im using the laptop for more than 2-3 hrs. It starts giving me white screen. Lets say for ex. when the screensaver is supposed to come up, I get a white screen or when I am shutting down the white screen flashes for two times or when I turn the pc off, Its stuck at the white screen even though the laptop is off. The only way I can get the screen is off is by taking the battery out and then put the battery back in. In the past one month I've got this issue multiple times. Any help would be really appreciated. I work for a branded computer manufacturer myself but bought a LENoVo because my brother has been using a lenovo since the last three years without an issue.Thanks in advance

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Preferred Solution: Stucks at white screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Stucks at white screen

Maybe you need to update your BIOS. BUT WAIT!! If you do that, do it under DOS.

Please, look from this:

Also, you can call Lenovo's support.

moderator edit: link corrected

IPnaSh First Spanish Community Guru - Colaborador ad honorem

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I just got a problem with my laptop. It seems like there is a loose connection between my screen and the light emitting diodes: Only got white stripes, a mirrored screen, a white screen or a flickering screen right now so i can't even move my mouse cause i don't see anything.
Some pictures: [1|] [2|] [3|] [4|] [5|]
Thanks in advance.

Answer:Satellite C660 - White stripes, mirrored screen, white screen

This hardware related issue should be checked and repaired by authorized service provider. Notebook must be disassembled and checked.

Is your notebook still under warranty?

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I don't know if it's an OS problem or idk anything at all just everytime when i try to boot it up i only see the logo (i can enter BIOS) and then everything turns black, i neither know how this happened or when? i just wokeup and couldn't start my PC. im running windows 10 pro on my machine

I think it's an OS problem. please help me out, i really need the PC running

intel core 3

geforce gt 640

4gb ram

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I use windows 7 ultimate x64 for a long time.
suddenly, after i switch user, screen stucks .This is the screen that it stucks in (for example):

If I change user after a shirt time it doesnt happen, but if I switch after a long use ,it stucks.

What is the reason?How Can i fix it?


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Hello everyone,

I am trying to use the Product recovery disk on my Toshiba Tecra M3, however it does not seem to do anything.

I have inserted the disk, turned off computer > started computer again pressing F12> i get the enter HDD password which i do sucessfully> after which it seem to get stuck a a screen with TOSHIBA and all devices icons. after which it does not do anything....

does anyone have any idea on what to do next? or how to use the product recovery disk?

any help is appreciated. Thanks.


Answer:Tecra M3 - Stucks at the Toshiba screen

Hi nmirza,

Does your notebook always hangs on this Toshiba BIOS screen or only if you try booting from Toshiba recovery disk?

Maybe your recovery disk is scratched and you should try another one?

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My system had issues where I could not get into system restore as it was not showing up
so went to msconfig and I went to advanced startup and chose to start in diagnostic mode and on reboot it now just has a light blue screen.

I can move mouse around and there is no login box?

I tried reboot and hitting F8 but no luck.
Is there another bypass for this?

Please help!

Answer:Portege Z10 stucks on blue screen - cannot log in

Switch on the computer, press and hold the "F12" key while the Toshiba logo appears.
Alternative you can press and hold the "0" key to access the recovery option.
Choose "HDD Recovery" and confirm by selecting "Yes" that you want to enter the system recovery.

More info:

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Hi guys. Apologies if this had already been raised but I need to get my laptop working.
I cannot get past Toshiba welcome on Windows 10. I am not able to work due to health issues so money is tight but have been quoted early ?100 to repair. Anything I can do myself, please??

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I recently sent my laptop (Equium A300D-13x) back to Toshiba to be repaired as it was overheating and cutting out.

It came back today and when I turned it on I got the screen where I was asked if I wanted to go into safe mode or start Windows normally.
Then it goes to a screen where it says, *Finishing the installation may take several minutes.

Please do not interrupt or shutdown the computer!*

I've been waiting all day now and I'm still stuck on this screen.

Has anyone had the same problem? And if so, how can I fix it?

Answer:Equium A300D-13x stucks on installation screen


I?ve recovered my notebook many times and the installation went always troublefree.
But of course such installation issue could happen always and I think you should simply repeat this procedure.

If you don?t have Toshiba Recovery disk then try to recover the notebook using the HDD recovery option.
Just press F8 while notebook powering up.
Then choose ?Repair my computer?. Then a new window will appear and you could select the new option called Toshiba HDD.

Check it out!

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Hello all,I have my laptop G580 gets stuck at boot loop, I have to press the power button several times to shut down and start again until it goes into windows one time succeeds each ten trials.I have tried to pull out the battery, but nothing worked.Thank you,

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When trying to start up the camera screen appeard with message: looks like there us something wrong with your camera....etc.
I cannot get pass that screen even if I click on the unlock icon. When shutting it down it does not seem to shut down and brings up the same screen over and over again.
i cannot log on at all!? Brand new laptop too!

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Hello all,

I recently decided to upgrade the Memory in my lovely laptop.
I went online, found suitable RAMs and ordered.

What i got are 2 of these:

Installation is very easy, but as soon as i turn on my laptop, it stucks in a black screen with a white underscore upright.

I guess its a incompatibility problem ?
Could you please help me out?

Thank you.

Answer:Satellite L675-10T stucks in a black screen after new RAM upgrade

I think you are right? it looks like the modules are not fully compatible even if the online dealer page says they are?
You can remove the new RAM modules just to check if the notebook would boot up properly? I guess the unit will power up correctly?.

Solution??? Use another RAM modules? I made good experience using Kingston modules? they could be a little bit expensive but I think they should work properly.

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Four days ago I installed BB flashback software but due to some problems I had to uninstall it and the installation didn't complete. After that day, whenever I open my Toshiba Laptop the windows vista boots normally but stucks at 'please wait while your system is preparing' screen. After waiting for a long time, I opened task manager, ended that running screen and then my laptops works just fine. I don't know what's that. I tried system restore many times but it always ends up unsuccessful. Later on I even installed BB flashback successfully and a new anti-virus AVG, but the problem persists. Any idea and any suggestions please???

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Hello, when I turn on or restart my laptop (Compaq 6730b, OS Win7 64 bit), it begins to start, but after a few seconds it  stucks on screen with HP logo and label "Press the ESC key for startup menu". After that begin to flash NumLock and CapsLock diods on laptop - maybe two or three times. But nothing happens, although I press ESC or any other key. Only I can do is to turn off laptop and try it again, sometimes many times on an on till OS starts properly. I have permanently plugged in many peripherals - external monitor, external keyborad, mouse, webcam, speakers and I have laptop permanently plugged in charger. Maybe this facts could be cause of the problem, i guess, because when I turn laptop itself without any peripherals, this problem didnt appear. I'll be very thankful for any advice to solve this unpleasant problem. Thanks a lot. Regards miiichal

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I have a Toshiba Portege Z930-D3S laptop. I wanted to run a system recovery and did everything exactly as in the manual page 4-24, Section System recovery Options. The tool told me that the recovery partition is empty (or something like this) and the recovery cannot be performed. I definitely did not erase it and do not how it can be. Then there was an option to erase sdd and I thought that this might help (don't ask me why) and that the tool would erase everything but the recovery partition. So, I chose it.

Now I have the frozen screen with "Toshiba Leading Innovation" and cannot enter any menu neither by pressing 0, nor by holding F8. I cannon restart the laptop, it seems that it simply fall asleep when I press the power button.

Please, help me to recover the system.

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I have a problem with my pc the last 2 Days... It starts really slow.. First it freezes at starting window screen for 15 minutes about.. After this when I select the user it stucks again and show the blue background only with the cursor. When I finally press the code it takes another 10 minutes to finally open but I can't use it because it freezes whatever I press! In safe mode does the same thing but it stucks when loaded : classpnp.sys. My computer before 3 days opened in 1 minute.. No program starts with the start up all are disabled exept nvidia sound and my antivirus avast. I have tried everything to fix it but I can't.. Please help if u can

Answer:Windows 7 start really slow and after it stucks in home screen

Quote: Originally Posted by telis80

I have a problem with my pc the last 2 Days... It starts really slow.. First it freezes at starting window screen for 15 minutes about.. After this when I select the user it stucks again and show the blue background only with the cursor. When I finally press the code it takes another 10 minutes to finally open but I can't use it because it freezes whatever I press! In safe mode does the same thing but it stucks when loaded : classpnp.sys. My computer before 3 days opened in 1 minute.. No program starts with the start up all are disabled exept nvidia sound and my antivirus avast. I have tried everything to fix it but I can't.. Please help if u can

Try running the Windows System File Checker (SFC)
Instructions: SFC /SCANNOW Command - System File Checker
If that doesn't help, try doing a full scan with Malwarebytes Anti-Malware: Malwarebytes : Free anti-malware download
Note: Uncheck the checkbox at the end of the installation titled "Enable free trial of Malwarebytes PRO"

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I have a Satellite Pro C850-1FN and for some reason it gets stuck in a Preparing automatic repair screen on bootup. It will sit with the text on the screen and then after about 8 minutes a blue screen will show talking about a problem and then the PC re-boots.

The cycle is then continued.

Any ideas greatly appreciated.

Answer:Satellite Pro C850-1FN stucks in Preparing Automatic Repair screen


It looks like the automatic repair isn?t possible.
Did you try another option ? HDD recovery?

The HDD recovery procedure would start new system as well as driver installation and would set the notebook back to factory settings.

I think if system repair isn?t possible, your next step should be the HDD recovery.
In case the HDD recovery would not work too, then you should use the Recovery disk.

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White spots on Lumia 640xl Dual Sim screen, I have noticed two small spots as of now, I visited the service centre here in India no replacement screen available before a month, I was wondering what should I do should I ignore this issue . I'm worried it might guess worse if I continue to use like this only, someone with a similar issue please help me out on what I should do.
Ive read a similar about a similar issue with Lumia 1520, Can someone please tell me what causes this.
I really take good care of my phone. This is my first Lumia and am very disappointed with this issue.

Answer:White spots on Lumia 640xl Dual Sim screen,only visible when on a white/light background

Originally Posted by WPCentral Question I visited the service centre here in India no replacement screen available before a month in a month replace screen, problem solved
if Microsoft make 1.000.000 Lumia 640, it is normal that some device have defect, that's why Microsoft give you warranty

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Hello everybody. I own a Zbook, and today a small white dot appeard on my screen. Is brighten then his surroundings and it can be perfectly be seen on the white background. Is quite annoying. Anyone knows a cure for this? my notebook is under warranty, but i still i will prefer if i can fix it somehow whitout changing the display. Thank you

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Dear supporters,

Model: Satellite L775D-10W
OS: Win7 64 bit
Problem: The booting procedure gest stuck after "Windows loads data" and a progress bar undertitled with "Microsoft Corporation", resulting in a black screen and a moveable mouse cursor.

The same problem occurs everytime...
pressing F8 >> all options (icluding safe mode) >> boot gets stuck
Booting from Win7 64-bit DVD >> boot gets stuck
Booting from Win7 64-bit DVD >> all options >> boot gets stuck

Is it likely that the graphic card is broken or that the corresponding driver is not fitting anymore?

Thank you for your time in advance!



Answer:Satellite L775D-10W - Boot stucks: Black screen + mouse cursor visible

Graphic card problem might be possible but in such case the POST (power on self test) would not be passed and in my opinion it would not be possible to access the BIOS.

However, this is just a theory?
Try to boot the notebook using some Live CD like Linux

I would also recommend you to start the advanced boot menu. (pressing F8) and to choose Repair my Computer option.
Then choose ?Toshiba HDD recovery?

This option would recover the notebook back to factory settings.

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Computer covers whole screen with either white, or white with black, and blue stripes. Multiple times a day.?
This computer was bought in 2005, (HP Media Center PC). Within the second week this freezing(it freezes, and the screen has a white or white with black and blue stipes) occured( yes second week, my brother was uninformed and thought it was normal and didnt return it. It happened often enough as to save anything you were working on every ten to twenty minutes on a bad day. It settled and slowly became less of a problem, then stoped. One day he got a virus and had to restore the computer, the freezing started up again. same as last time, it settled then stoped, a month later, i recieved this computer as a hand me down, as my brother went to college and got a MAC. That was in mid summer of 2008, a week and a half ago, i got a huge virus, i restored my computer, and the freezing started up again, after not doing it once for over a year. It has gotten as bad as freezing every 30 minutes some nights. And earlier today it froze, i turned off and on my computer, went down stairs, and when i came back it was frozen again. I had not even used and program. Please help if you have any idea whats wrong!
Things to keep in mind...
-It only happened after the computer was restored, or bought(ish)
-Its not a normal freeze where you see the programs on the screen still, the screen goes completely white, or white with black and blue stripes.
-4 years old


Answer:Screen Freezes and turns white or white with stripes

Then maybe it isn't freezing at all. Maybe there's a problem with your monitor, vga cable, or video card.

Try a different monitor/cable and see if that changes anything. If it doesn't, then try reseating the video card--if any--and if that doesn't work I suggest getting a cheap one from someone's old pc at least to test with.

Installing a new video card can be complicated, but google search for a guide or follow the setup instructions for the video card to the letter and you'll have no problems.

Let us know what's going on, we love to help here... it's like an addiction, but we can stop anytime... really we can.

Welcome to TSF. I know I come off a bit strange, but most of the people here are friendly... and nowhere near as messed up.

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I have the same problem. When turning on the laptop screen goes to white, I can hear windows starting but cannot see anything. I connected it to an external monitor, which will only display once windows has loaded. I then took the whole laptop apart and discovered the LCD cable was frayed due to a faulty laptop hinge. I replaced the cable and it was the same, just white. The problem I think is with the motherboard and the intergrated video card. Upon taking the whole thing apart I noticed that where the video card plugs in is right where the heat sink is and the cooling fan which gets exceptional hot. I figure it has fried the board to the extend the monitor will not work where it is plugged in, but the external monitor will work but only when windows boots. So sad to say because of the the heat this laptop puts off and if you have it sitting on your lap or bed or anywhere else that it cannot cool properly it has over heated and you will have to get a new motherboard.

Moderator note: Moved from this thread -

Answer:Laptop screen starts up white and stays white

"I connected it to an external monitor, which will only display once windows has loaded"... This is normal behavior because the video signal to the external monitor is not sent until Windows loads. If you can see normal video, the motherboard video chip is good

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My Hp pavilliin g7 series laptop running windows 7 home starts up with white screen and no beeps or sounds . Started freezing on Hp logo screen last week only sometimes. Id turn off and it would work on second try. About a year and a half ago I used laptop to preview windows 8. And after I reinstalled windows 7 it has been acting funny. Ie freezing and louder fan noise. I did recently update the bios and a pci device driver that never installed. But now it has white screen this morning. I shut off and powered up and still white.
I took off battery and pressed power for 10 sec plugged back in and still white. Still no noise.
Any ideas?

Answer:HP G7 17" screen starts up white and stays white

Try attaching an external monitor and notice what it displays...

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Hello, I'm having a really annoying problem, when i boot up my laptop, I see a couple of white spots on my screen and a white line from 2cm and a couple mm in width. I also see this when I'm working on a darker background. Is there a way to fix this problem? Or anyone with the same problem? greetings

Answer:Lenovo y50-70 4k screen white spots and a white line

Hello. I have the same problem. 4 white spots which clearly seen on the dark background. Have you fixed it already?

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Hi. And thanks for reading this post.
Description: Windows 7 Starter (netbook) loads , desktop is visible for about 30 seconds, then is taken over by a white screen with a submit box on the right bottom portion of the screen. Other than a one-line warning that says "You have 30 seconds to connect to the internet," there are no other messages or directions. I suspect it is some type of flawed ransomware, with an intelligent, very well-hidden code.
From a USB, using command prompt, I've tried several dozen malware scanners including HitmanPro and MalwareBytes without success.
The computer was infected on 11/18/15 and the virus seems to have deleted any previous restore point(s).
The white screen virus locks up Safe Mode and Safe Mode with Networking. The white screen also launches when trying to use explorer.exe or opening up notepad to save a file to the desktop. Tried to use a new user account to bypass the virus, but the white screen locks up the new user account in the same way.
Safe Mode with Command Prompt works.
I am thankful to be here for some professional help and look forward to the learning experience.
I followed Bleeping Computer's directions and uploaded the relevant logs from a recently run Farbar scan.
Thank you in advance for any assistance you can provide.

Answer:White Screen Virus - How to Disable White Pop-Up Screen?

Greetings RecycleZone and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pro... Read more

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We have several computers here that are all of a sudden having problems watching radar (weather channel - we're a landscape company)or any video or pictures that change. The screens either get white squares that keep coming up across the area or the area is completely white....several operating systems from XP to 7.

Answer:white squares or completely white screen

Are they all updated with the latest video card drivers, directx, and flash?

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I got a 2nd hand laptop the other day and when im on web pages that have a white background the white looks a little like cream not white as it should do.

i have changed the brightness but still the same and the screen has been cleaned so what could be the problem and what can i do about it?

the laptop runs on Vista.

Answer:White is not White on my laptop screen

Follow this tutorial specifically,intensity
Color Scheme

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I have a Satellite U50D-A and when I turned it on thismorning it starts on the "Toshiba leading inovation screen" with Preparing Automatic Repair written on the bottom. I've googled it but everyone else has the same problem but stuck in a loop...mines just frozen on that first screen. Now been 9 hours and am starting to doubt it will automatically repair

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I have a Satellite U50D-A and when I turned it on thismorning it starts on the "Toshiba leading inovation screen" with Preparing Automatic Repair written on the bottom. I've googled it but everyone else has the same problem but stuck in a loop...mines just frozen on that first screen. Now been 9 hours and am starting to doubt it will automatically repair

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bought this laptop at around march 2014, perfectly fine, problem started about a week or 2 ago, when i press the power button it booted up to the lenovo screen and stucked there. the only 2 ways that i can boot it normally is by: 1. when its off, press onekey recovery and select normal startup2. when its off, keep holding the power button until it boots to the lenovo logo screen and release the power button after it shuts down from the lenovo logo screen, then press the power button. that way it will boot normally any possible explaination and solution? thanks

Answer:Lenovo ideapad 510 start up and stucks on lenovo logo screen

Hi  Edgarlee,
Welcome to Lenovo Community!        
As per the query we understood that you are facing issue with system stuck at Lenovo logo.
As per your query, please disconnect all the external devices and try to power on the system, try to boot to BIOS and check for the issue.
If you are able to boot to BIOS, try to load the BIOS default setting and check for the issue.
If you are not able to boot to BIOS then please perform a power drain by disconnecting all the external devices connected to the system, also remove the battery and shutdown the machine and press and hold the power button for 30 seconds and now connect adapter and battery and try to power on the system and check for the issue.
Hope this helps! Do post us back for further q... Read more

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My laptop is able to boot up normally. But when I want to log in to my account, it stucks at "Loading your personal settings" screen. I waited for quite sometime but it is still stuck there and my profile is not uploaded. I tried many times. But discovered I am able to log in to administrator account and use it without problems. I had even done a system restore but it does not solve the problem. It was working fine till now. I had this problem before and had to reformat it. But I do not want to. Is there any way to solve this problem? Please help. I really need to access to this account.

Answer:Screen stucks at "Loading your personal settings". HELP please!!!

If you can log in to the administrator account then you should be able to resolve this.Log in as the admin, then openC:\Documents and Settings\your.usernameSelect Tools > Folder Options > View Select "Show hidden files and folders"This folder contains all the information relating to your account. For the time being, you can access files this way.To resolve the problem, I would try renaming the folders in C:\Documents and Settings\your.username one at a time. Then log off, and try logging on Rename "Application Data" to "Application Data Old"Log off administratorLog on as your.usernameIf this failsLog on as administratorRename "C:\Documents and Settings\your.username\application data old" back to C:\Documents and Settings\your.username\application dataRepeat this process for each folder.

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My Lenovo U410 stucks at the Lenovo Logo screen with the white dots, after a few minutes the screen goes blank and the same process of stucking at the lenovo logo screen continues.Some time this goes a bit further and stucks at the screen with "Reparing Drive 100% complete". But the laptop never boots with windows 8, it either stucks with lenovo logo or the Reparing Drive screen. Any idea whats going wrong, or any ideas to solve the problem.

Answer:Lenovo U410 Stucks at lenovo screen

Tried to boot with the DVD consisting of windows 8, strangley even if I change the boot order to the CD Drive, The laptop doesn't boot with the CD drive it still tries to boot from the Hard Disk.Also tried selecting to boot from the CD Drive after pressing fn + F12 after powering on the laptop, But strangley the laptop still tries to boot from the hard disk only. Then I have changed the Boot Mode in BIOS to the Legacy mode from the UEFI mode and the boot priority to legacy first.Then the laptop boots from the Cd drive. Why is this, Is it required to set the boot mode to legacy for booting from the external CD drive...?

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Hi, Let me start by saying I've tried unplugging the AC adapter and the battery, and holding down the power button for a full 60 seconds (just for good measure).The laptop will run on AC power with or without the battery inserted.  When the battery is inserted -- whether the laptop is on or off -- the battery LED blinks orange, then white 3 times, then goes off.Windows shows the battery as "42%, not charging."  It also registers when the battery is removed and plugged back in while running. Is this a hardware issue that needs repair, or will replacing the battery itself fix my issue? Thanks in advance.

Answer:Y550P - Won't Run on Battery, Batt LED Blinks Orange-White-White-White & Shuts Off

Hi jbd5010
Welcome in Lenovo forums
I would like to inform you that for such kind of issues you will need to reset the battery gauge that may assist on sorting this issue out
Please walk on the below steps to perform the reset
1 ) Open Lenovo energy management and press on battery setting (highlighted below on green)
link to image
2 ) Press on Start
3) Read the displayed instruction carefully and then press continue
4 ) all the above steps should be done while the unit connected with the battery and the power cable
5) leave the unit for 8 hours without using it at all
6) after finishing the 8 hours shut down the unit for one hour and open it again , then test the battery status
If the issue still exist please let me know

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I can't tell exactly when this started as I have upgraded the NVIDIA drivers as well as the Dell bios and switched from running the onboard Intel HD 630 to GTX 750ti , but now on a cold boot, with the fast startup off, the screen flashes white for a sec after the Dell logo. It could possibly be white noise but I can't focus on it fast enough. It doesn't happen on restarts. I'm connected via hdmi out to a LG TV.
Dell XPS 8910 using the NVidia GTX 750ti and an HDMI TV as monitor Bios version is 1.1.0 ,1.1.0 Original version was 1.0.9, 1.0.9, can I revert back to 1.0.9 ?

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I'm not sure if this is one virus or if my computer has somehow picked up several, but it is pretty much completely screwed. I can't access ANYTHING properly so i am posting this message from another computer.

This is what happens when I turn my computer on:

1. blank blue screen with program error message: "explorer.exe has generated errors and will be closed by windows....".
2. if i click "ok" the message goes away and i am left with a blank blue screen and i have to reboot the computer
3. if i don't click ok windows starts to load up an looks normal at first but then another error message pops up (the same one) and the screen turns black and says some junk like "Warning! You're in danger!" and then some junk about spyware.
4. then a few seconds later another error message pops up and the screen turns white and says "Active Desktop Recovery. Microsoft Windows has experienced and unexpected error..." It gives me an option to "click here to restore" but nothing happens when i do click it.
5. and then another error message pops up and the screen goes black again, then another message and it goes white and so on.

I can't really open any programs properly because another error message will pop up and shut down the start menu before i get a chance to open anything.

I managed to run ad-aware and it found some problems that i cleaned up. then spybot found nothing. then i rebooted and was having the same ... Read more

Answer:explorer.exe error black screen, white screen, about:blank

Yes, you've got a few malware entries in there (a CoolWebSearch hijack, and a couple of trojans), though it's not going to be easy to remedy without seeing the complete HJT log. Can you possibly copy the log to floppy and then post it from the other computer?

What's the Windows OS?
eg. Is it Windows 2000 sp4? Or is it WinXP Pro sp2?

What version of HijackThis is it? v1.99.1 is the latest version.
Is HijackThis.exe running from a permanent folder, and not from within a zip file in a Temp folder?
This is important. Make sure HijackThis.exe is installed in eg.
C:\Program Files\HijackThis
Re: your questions at the end of your post:
Don't worry about WINNT / winnt and System32 / system32
They are both exactly the same (whether smallcase or uppercase or a mixture).
svchost.exe is legitimate and is an integral part of Windows NT/2k/XP (Services Host).
It is normal to have multiple instances of it running.

Anyway, try this for now...
If possible, please download the following apps and transfer them to the infected pc.
CWShredder (free standalone version)
AboutBuster (tutorial)

You will need to unzip to a folder on the good pc,
then open AboutBuster.exe
click the Update button
dow... Read more

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Hello, I have a Lenovo T440s. I was just using it last night and everything was okay, but today when I turn it on I get a white screen with gray bars on the sides. I have tried removing the battery and rebooting it several times. Does anyone have any tips or suggestions to get rid of this white and gray screen to a proper display again? This is a work computer, so I want to do everything I can to make sure it's okay for when I go back to work after vacation. Thank you! 

Answer:Gray/White Screen Lenovo T440s at Boot Screen

Totally white screen usually means unplugged cable, but white with gray sounds like a broken panel or sick motherboard

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Hi Guys,

Long time, thankfully, but here I am again. Last week, I went through several of the steps in the procedure, but stopped at the point where you ask, "Are you still having problems?" I was giving it a couple of days to see, and yes, I am. I have also read through posts, but since instructions are for each specific user/situation, I am posting a new thread as instructed.

My first question is, do you want the logs that were created before, last week, or should I start fresh today now that I have a thread?

Thanks. Karen

Answer:Random white screen crashes, must reboot; sometimes blue screen

Hi, fresh logs from running procedures now would be great.

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Hi picked up a Laptop at a car boot sale (Fujitsu Amilo Li 2735) sold as not working only paid a couple of pounds for it, have switched it on and the screen is white with a bar down one side, just wondering if anyone could shed some light on the problem, could it be just the inverter or maybe the screen itself. If its just the inverter might be worth a repair.
Thanks in advance.
It has 2gig ram
160gig H/D

Answer:Fujitsu Amilo Li 2735 screen is white, is it inverter or screen

If the laptop screen is white that means the backlight is working so it would not be an inverter fault
Try it out on an external monitor that will tell you if the rest of the machine is working
If it is then perhaps a troll around on e-bay will locate a working top half to transplant if the cost is right
Cheers HC

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I have never seen a screen like this in the 20 years I've had my own computer.

I had Windows 8 on a secondary drive as a dual boot with Windows 7 temporarily as I migrated to Windows 8. I somehow messed up either the boot loader or somehow corrupted the Win8 install for which I'll skip the details for now. But it was just as I was starting to decommission my Win7 install (I removed one drive from the 2-drive mirror running Win7 but figuring the single disk left would still run in a 'degraded' status. It ended up messing something up.).

I've been running bootrec /fixmbr, fixboot, scanos, and rebuildBCD from my Win8 USB stick and it says it completed but no luck on booting. I get either 0xc0000001 or 0xc000021a errors. Auto repair can't fix it.

I tried running this command, "bcdboot c:\windows /s c:", and got the screen shown in the attachment. White vertical lines on an orange background.

The only drives connected is the Win8 SSD sata drive and a DVD drive on IDE. I disconnected the DVD drive and the Win8 flash screen would appear with the circular dots but would freeze right there.

I don't have logs or screenshots to show but the single partition on the SSD is marked as active via diskpart (no system reserve partition), bcdedit shows c:\windows as the default location of the OS, diskpart shows the partition as c:, but the DVD drive is disk0, and the SSD is disk 1. Would that be a problem?

It is like it can't find the winload.exe file but I verified it exists... Read more

Answer:'White Vertical Lines on Orange Screen' Screen of Death

Have you tried putting the removed drive back in?

It looks like a video card problem (hardware) to me - but it shouldn't be that because you're able to use the USB Startup Repair functions (am I right in this assumption?). That means (to me) that it's likely to be a video driver problem (?).

Can you attempt to boot into Safe Mode? If so, what happens?
Does the screen problem show up after POST is completed? If so, at what point does it show up?

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Upon turning on the computer, the white error screen appears, then goes to the all balck screen with white writing:  HP PC Hardware Diagnostics UEFIVersion - BIOS For more inforomationi, please visit: Memory TestHard Drive CheckLanguageExit After test completed:  Passed, system returned to same screen.Help please Liz 

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The specs of my laptop are: Asus G73J, ATI Mobility Radeon HD 5870, Intel I7, Windows 7 64-bit.

About a month ago I updated my graphics driver. Then, when starting my laptop the screen was white and there was no display. However, if I press the power button and make the laptop go to sleep, and then wake it up, the display starts immediately.
I tried reverting the driver, but I had a problem with flash player which I could not resolve (Even after contacting ATI), and so I decide the white screen problem was less of an issue and updated the drivers again.
This time, the problem is the same as described above. I've also noticed that if I connect my laptop via a hdmi to a TV, the display starts immediately. It's as if the graphics unit is working fine, and so is the screen, but upon startup the graphics doesnt say to the screen 'hey, it's time to start now'! Instead, this message must be sent by either sleeping-waking up the laptop or connecting a hdmi cable.
Does anyone have any ideas? Perhps it's boot-drivers or something I can change in the BIOS menu?

Answer:Screen white on start up. Graphics and screen work fine.

you may want to roll back on the previous driver for your graphic card you had.

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The screen of U400 has a pea-sized white spot. I beliebe it's a dead pixel.  The screen may need repairs. I either have 4 days of limited 1-year waranty left or it just ran out.  Can someone please let me know how much screen replacement would cost?  Thanks! 


Go to Solution.

Answer:The screen of U400 has a pea-sized white spot. Screen may need repairs.

Hi Ernest,
I suggest you quickly contact Lenovo Lenovo Tech Support to get the screen replaced under warranty...
IdeaPad U400 LCD screen replacement tutorial...
U400 Service Training video...
good Luck... Zehn

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I have a white screen upon startup. I was able to use my laptop when plugging the VGA cable in the back to an external monitor but that only works with a few tries.
I notice if i put my laptop on sleep for less than 2 hours the external monitor works.
Any time longer and I have to start the process of removing and inserting the plug and playing with my external monitor so it can detect a signal, it usually takes a few tries and a few minutes.
The white screen is always on my laptop throughout the process and even when the external monitor works.
Just determining if i should replace me screen or ribbon video cable or check my connection to my vga cable or could it be my motherboard.

any help or direction is appreciated.
Thank you!

Answer:Dell Inspiron 15R N5110 screen problem - white screen & external monitor works if I jiggle the plug

We need to isolate if the issue is with the LCD or the video card. So, turn off the system - press and hold the "d" + power key to turn it back on - this should initiate the LCD built in self test. You should see a screen with solid changing colors and the system would beep. If you see this - the LCD is fine. If you do not see the colors changing - then repeat the step again - but this time - swivel the LCD back and forth and see if there is any display. If the display is intermittent then the LCD cable needs reseating/replacing.
Also, turn off the system and press and hold the "fn" key + power button to turn it back on - wait for a few minutes. If you do not see any display, the system should start beeping. Count the number of beeps per cycle. At any point if you see the screen with solid colors changing - the LCD is fine. The issue is with the video card/motherboard. If do not see the changing colors - then we would suspect the LCD.
Test the system with another VGA cable for the external monitor.
If the system is under warranty, then please send me the service tag of the system and your contact details through a private conversation. Or you could use twitter - @dellcares - we can DM through twitter and help you fix the issue.
Keep us updated.

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Hi, I've been having this problem. When I start my computer, the whole screen is white for awhile, then it turns black. There is no windows startup logo or my computer brand logo. Then my screen starts flashing and the power button on my monitor blinks and the monitor makes TOK sounds every 2 seconds and then the screen flashes and starts doing that over and over until it decides to make the whole screen white and stay like that. Here's what it looks like: 
I tried manually restarting my computer by holding the power button and after a few tries, sometimes, if I'm lucky, it will let me login and then everything is fine.
Today, I went through this process and today I tried turning off the monitor when the screen was white. It restarted and black flashing but made the screen turn white faster. I just kept trying, turning the monitor off and on again because I didn't know what to do. Then I was so lucky, the login page for windows came up and I was able to login; now everything is normal. I can go online and everything without any problems until I shut down my computer and start it up again. Then it's back to square one.
Can anyone help me fix this problem? Should I buy a new monitor? I've had this one for a few years, but my desktop is new; It's one year old in 3 days. (April. 4)
Thanks in advance! 

Answer:Black flashing screen/ Total white screen


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Sir,       I have purchased a hp notebook(15-ac101TU) last month ,I suddenly found some white spots coming form behind form screen pixels. it is almost invisible on grey screen.but when i make white background it becomes bright and pretty visible.please help me. now i have three spots...(may be more,i discovered 3) and they are very annoying.

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I've got a problem with my laptop, a 2010 HP G60-635DX. First, a little history. This was my wife's laptop until she dropped it and broke the display screen. We hooked it up to a monitor and she was good to go. Last Christmas I got her a new computer and again she was all set. In the meanwhile I've been using this old Dell laptop from 2006 with WinXP in it. Works, but is slow as all get out. A few months ago I decided to use my wife's old computer for myself. It comes with Windows 7 and works quite well. Last June I made the mistake of trying the Windows 10 upgrade, and what a disaster that turned out to be. So I reverted back to Win7, but I lost all the drivers that came with it, so I was stuck. So recently I bought a new screen for my wife's old computer, and I installed it today. So guess what? The screen works fine, but all I get is a blank white screen Nothing at all! It's as if the computer can't display anything at all. I just don't understand it. The computer fires up, but that's it. No start screen, no nothing. Just a blank white screen.
Anybody have any ideas as to what's wrong, and how I could fix this?

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Hi there, I hope everyone is well.

I have a strange issue that started happening recently. System restore doesn't help as it happens with multiple machines.

I have a lobby display running from TV via HDMI to EXTRON to Ethernet and back again to the computer in the server room. I have had this setup for a little over a year now working just fine. We recently got a new computer (We lease) for the lobby display and after setting it up, I only see a black screen with a white cursor. I have troubleshot this a little too much that I am now not sure if it's a windows update, video card update, or possible the EXTRON. However, when hooking up a laptop it works just fine as it should.

Please note that I can see post boot and the CTRL ALT DELETE screen just fine, but once logged in I just see cursor. If someone moves cursor I can see it from the lobby display. If I uninstall the video card driver I see everything perfectly fine but when running presentation it's not focused for obvious reasons, so I can't leave it like that.

I have used a Desktop with AMD and latest drivers as well as down graded drivers, issue still is present. I use an older nvidia card FX570, same deal with drivers, still the issue is present. I use a new computer with a new nvidia card, and it works. but unfortunately we do not have any of those available and that's a really expensive machine.

here is where it gets even more strange;
If I hook the computer up directly to the TV and not behind the extron devi... Read more

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Hi guys I have a interrmittant Light blue screen or White Screen while loading battlfield play4free.

I recall having screen freezes (BF play4free) before I upgraded the Video card on this secondary PC. They continued after the new videocard was installed, but not as frequent.
More recently I suspected a virus infection after another person borrowed my PC. I posted in the malware removal forums and was told PC is clean so far. here is link
I was told to post in another section so I starting with hardware as it seems like a hardware issue due to the re-occurance even after re-installs.

Latest issues are light blue screen freeze after starting Battlefield play4free game(forced to reboot with button). Also lost internet connection at the same time as suspected malware infection.
I had a white screen freeze of whole monitor after leaving PC on all night(not using it but BF play4free was running.
I got a mostly black screen with various artifacts while trying to load the BM "Call of Pripyat"
I think maybe the scanners used in the malware forum may have helped but I still have main symptoms re-occurring.

MOBO: GAEP45-UD3LR rev 1.0 with BIOS ver F11
CPU: Intel core2duo E8400 with Mugen2 Cooler
RAM: Mushkin DDR2 high performance memory and DDR2 800 memory that I use from time to time.
Hard Drive:WD 160 G SATA 2 drive... Read more

Answer:Light Blue screen/White Screen freezing

I am providing an update of events and other information on the PC, in hopes of finding a solution quicker.

I still see Searchnu is working in google chrome as my search provider even though I have removed all associated software. It may also be collecting information on me as well so I am aware of this. A reinstall may be required as this is my back up PC which should remain bug free. I should have backups as well but not this time (image backups you know). I was told my PC was free of malware by tim so I dunno. (Screen Shot number two)

Before I forget last night there was another freeze of the game BFPlay4Free, luckily I was in windowed mode and could go to task manager to kill the process(BFP4f.exe). I have a screenie of that time and effects of redraw failure(I think)I have been running games this morning and seems to be working with exception of one problem with a white screen upon starting the game(log out and relog in cures this). I have noticed the responsiveness is poor compared to before. This may be to general hardware that is installed at the moment. ie slower WD 160 SATA 1 drive maybe? I thought it was SATA 2 but I do not know for sure till I take it out and look(looking ASAP). Also this was intended as a back up PC and not a fast speed demon due to the use of DDR2 800 RAM most of the time(reminds me I need to look for one more stick of Corsair DDR2 800).
The Benchmark Call of Pripyat did run twic... Read more

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When I tuned on my laptop ,even before the Asus brand name had appeared ,the screen had completely turned white ,with nothing but the mouse cursor appearing and I couldn't even move it with the touch pad ,but the laptop was stiill working ,cause when I just pressed enter and typed in my password as if everything was still there and I could see what I'm doing ,it did log me in and I saw the home screen with all the icons ,when I plugged in an external mouse ,the cursor started to move again ,but it only right clicked and left click didn't work and when skype opened it also was white ,one reboot later and everything was back to normal ,I just want to know why all this suddenly happened ,I ran bit defender's full system scan and there was nothing wrong with the system.

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Hi I am running Windows 7 Professional with Office 2013. i am using .pst files, and have the standard current .pst, plus an archive, plus about 4 older archives I have used this concept for years - no issues. Recently, once or twice a day, the email I am reading goes white, the text disappears, and the only way to recover is to close Outlook and immediately restart it. And suggestions would be would be really appreciated. ps I consider myself reasonably skilled in IT - but this one has me stumped. I have turned off archiving to see if that would help. Many thanksHarvey

Answer:Outlook 2013 crash with white screen. The whole screen goes

I'm not too familiar with Outlook 2013 but Is it possible to make a new desktop shortcut to open it, then right click the shortcut and choose "Run as administrator"? If so, as an alternative you could also select "Properties > Shortcut tab > Advanced button" and set it there to run as admin.Always pop back and let us know the outcome - thanks

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iPlayer/4oD plays perfectly well in the small screen version but when I click on the full screen icon the screen expands but is just a full white blank screen. Escape key resets to small screen. I have installed latest flash etc and checked drivers for screen. All appears ok.It was working so I'm not sure what has changed.

Answer:iplayer/4oS full screen displays white screen

To get some extra power back, try these & also try another browser.XP eye candy & performance.Unknown hard drive activity.Right click an empty part of your desktop > Properties > Display Properties > Desktop > Customize Desktop > Desktop Items. Down the bottom of that screen, uncheck > Run Desktop Cleanup Wizard every 60 days.Colour qualityClick > Settings, in Colour quality > Medium ( 16 bit )You can play around in here, I personally use these settings, but it depends on you own requirements, mine are very basic.PerformanceRight-click "My Computer", then "Properties". Choose the "Advanced" tab. Under "Performance" click "Settings". In Visual Effects, click on Custom & untick everything, except these 2 > Smooth edges of screen fonts & Use visual styles on windows and buttons ( Default has everything ticked, except > Smooth edges of screen fonts )Click Apply & then OK.AdvancedProcessor scheduling & Memory usage, select Programs for both.Virtual Memory > ChangeI use > System managed size

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I have an Acer laptop with Windows 7.
This morning I woke it up and everything looked fine, I could see the desktop, my browser etc. I share the machine so I leave him logged into his things on firefox and I log in with IE as much as I hate the browser. I opened IE and got my homepages but the internet was sluggy so I moved the laptop closer to our network. When I sat down I must have hit something (I believe now that I did not) on the keyboard as the computer suddenly shut itself down. I got it back up, got the login screen, typed in my password and got a whitish screen. I could see my cursor, even click on what I believe was the quicktask bar. I got the 'working' cursor as it opened whatever I asked it to. I just couldn't see anything but the cursor. I hit the power button and suddenly I saw the wallpaper and my desktop but only because it needed me to click on the 'close anyway' button cause there was a program preventing the shut down.

I tried a restart in safemode and got the same reaction. No change, accept it (without me near the machine) restarted, so I believe I didn't hit something the first time. If I Ctrl+alt+del, I get the screen that asks me what I want to do but the task manager never shows up when I select it. Do I have a virus? Or is something wrong with his new laptop (bought late 2011 early 2012, I don't remember)

Answer:Login screen fine, then white screen with cursor

Hi and welcome to TSF have you tried either running sfc /scannow or system restore to a point it was working System Restore - Microsoft Windows
Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

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Toshiba Satellite M300 about 18months old (using Windows 7). Display has had intermittent problems. Screen flashes on and off to a white screen. Now if lid is moved while working, the screen "whites out" completely and returns to normal when returned to "the sweet spot"!

Haven't tried another monitor yet. Driver is up to date. Assuming it is a 'bad connection' maybe. Use power off with close of lid have changed that tonight.

Any ideas? :)

Answer:Satellite M300 - Screen flashes on and off to a white screen

Hi KezRev,

Theoretically it could be a internal display issue or cable connection problem but you should test another monitor firstly. Just connect an external monitor to check the picture there.

If the external monitor works properly it?s either the internal LCD cable or display malfunction. Therefore contact a service provider and let the technicians check your notebook. They can fix this problem and order new spare parts. :)

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Lately for some reason, when I view videos online, when I click on "full screen" all I get is a blank white screen. I'm using IE8 w/XP sp3. If I hit "escape", it will exit and go back to the smaller screen just as it normally would. It does this with any online video, Youtube, news videos, what have you, but does not do that when viewing videos offline. I tried the latest FF, it does not have that problem. Please do not tell me to just switch to FF, I want to fix this problem with IE.

Update: It also goes white when I try to go full screen while viewing slide shows in Photobucket.

Answer:White screen when viewing videos in full screen

My best guess is that the things you are trying to view require the latest versions of programs like adobe, java, flash player, or quick time. Make sure that you're updated with the latest software. I'm not exactly a tech guru, so go easy on me if what I just said is stoopid

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I have a brand new HP Pavilion with a touch screen. Out of the box I noticed there was a white speck on the screen which I couldn't wipe off. When I turned the screen on the speck appears to be black. The speck returns to white when the screen is on, but displaying something dark. This seems to me to be strange behavior for a dead pixel, but I don't know anything about the new touch screens.  I found a 'dead pixel test' online, and against red and green backgrounds the speck appeared black, while the test would indicate that it should appear white were it so.  I think that the speck seems to be 'above' the rest of the screen slightly. Does anyone know what this is?

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Hi,I have no idea what to do.My laptop has Windows Vista Home Basic preinstalled on it when I brought it.  I do not have an installation disc.Anyway, I removed a virus, and the program suggested for me to restart the computer to fully remove the virus.  When I did this however,my laptop restarts as usual, but goes to a black screen, white arrow.. just before its suppose to go to the log in screen.  Its not frozen,it seems to be running, and left long enough it goes into screen saver.  I don't know what to do after this.  Can anyone help me please??!?!  Is there a chance I lost all my files and programs on my laptop? X(

Answer:Black screen, white arrow; won't load log in screen

I'm not a virus expert and you may have to post this in the virus section, but my question is - what virus ??  and how did you remove it ??

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I didn't really know where to post this. I'm new to this forum and I got a problem with my very old and bad PC.

Specs: (don't laugh)
Motherboard: Leonite-GL8E / ASUS P5LP-LE / leonite 5.00
CPU: Intel Pentium D 915 2.8GHz
GRAPHIC CARD: Idk how to check this without turning the pc as it doesn't load the windows?

Whenever I turn my PC white stripes appear on the screen while booting and loading windows then they change to blue. I had Windows 7 Ultimete x64 and a blue screen appeared all the time while loading the system and said something about graphic card. I then done a format to Windows XP as it didn't even let me instal new any Windows 7 system and the XP worked fine but the stripe were still there although only while booting.

There's few pictures how it looks. Please help.

Answer:White stripes on the screen while booting then blue screen.

Either power supply can't deliver enough power for graphics card or graphics card is dying but this white stripes indicate that it's probably second one.

Well you can check graphics card model by looking at it-you may recognize it;or there is a sticker on the graphics card from which you could read it's model.

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I have a Dell Inspiron laptop that on Sunday while I was using it mysteriously shut off and then rebooted and when it came back on instead of getting a log in screen to log into windows it just has a black screen with a white cursor. The computer is running Windows Vista. I was on facebook at the time it did this and I also was using my iPhone as a hotspot via usb cable.   I am also having this same issue with my Dell all-in-one desktop computer which is also running Vista. It mysteriously did the same thing on Saturday. It was having other issues prior to the black screen that I was getting help with so when my laptop ended up having the exact same black screen with cursor instead of log in screen I was confused since it wasn't having the other issues the other computer was having prior to it happening to it.  I am getting help for that computer on TechSpot.  Could my iPhone have a virus or something that transferred to my desktop and then my laptop via the usb cable? Any ideas or suggestions would be greatly appreciated...Thanks!

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Greetings to all,
I have this annoying screen problem that has finally taken its toll on me. While doing anything online (Google, Email, Surfing etc) my computer screen will freeze and then go a white translucent color.
It happens across the board on anything I may be working on.
If I am in Google, and I'm also checking email, or working on an Excel Sheet, all 3 things will freeze and go white.

I have attached my HijackThis Log, as well as the DDS and Attach txt.
Please let me know if there is any other info that is needed to help me solve this annoying problem.

The freeze usually lasts a minute sometimes 2...and as you can imagine, when you're working at a frantic pace, having to stop and start is really annoying.
I have run all my antivirus software (AdAware, AVG, CCleaner) but nothing fixes it.

Hope someone can offer some help.


Answer:Screen Freezes and I get a White Transparent Screen

I will try to post an image of the screen so you can get a visual of what I mean

Thanks in advance.

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HI. I AM new to windows vista and after a system restore i have a small white blank screen that cant be minimized or closed It remains on my desktop at all times. I can however move it over and work around it but is very annoying. Does anyone know how to remove it? I noticed it after i uninstalled nortion360 on a new less than 1 week laptop.Thanks for your input.

Answer:Solved: White screen over desk top screen

Ok. I fixed this by downloading windows live onecare.went to performance plus clicked on view last tune up report, clicked on change my tune up settings. click on change start up settings. click off all nortons 360 and all symantec corporation icons and restarted computer and fixed all. yea!!!!

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win im on youtube and outher sites and waching video if i try to go full screen it go's to a white screen still got sound but no pic i got windows xp pro and ie8 my widows media player works good in full screen and dvd's work just not on web sites

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Dear Gurus, Hi. Well i am really sorry but facing too much issues since my recovery of the machine and updated all drivers so i dont get messed up. Unfortunately there has been issues as I updated all drivers just as I recovered all my system. I updated drivers for alll the updates that have been available like the nvidia driver, audio, bluetooth, access connection, update service etc. Now the issues what i have is the screen suddenly goes white as soon as i leave the laptop idle for few minutes and screen flickers with the IE8 from one corner and then other corner and the machine really gets hot when its put on charge. Now I am confused is that the driver affecting it or is that IE8 or is there a hardware issue I dont have clue. I need the help of these great gurus out there helping us to get our probelsm resolved. Thanks in advance. Moderator note: Type added to subject line for clarity. Message Edited by Agotthelf on 08-05-2009 11:50 PM

THINKPADT61 / 7662CTO / T7500 / 100GB 7200RPM / 2GB RAM / 14.1 WIDE SCREEN / NVIDIA 140MS / 4965AGN / BT / WINDOWS XP

Answer:T61: White screen / flickering screen

I think there could be a hardware issue, do you have warranty still??

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Only user on this laptop. Having porn pop ups, I don't surf sites like that. Have had problems with screen flickering or going black, but if I log into my admin account where the pop up showed up, the screen does not flicker. The last few times I have booted my screen goes white, then loads.

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by HerStory at 7:40:51 on 2011-11-15
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3836.2309 [GMT -6:00]
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\... Read more

Answer:Pop ups, flickering screen and white screen on log on

screen stops flickering if i plug in my power supply. For only a short time then screen dims.

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Question: White Screen

 Hello I have a toshiba Satellite l675-s7108 with a white screen at boot up. I am in need of help determining the cause. What I have done to this point. 1. replaced LCD screen 2. Replaced video cable3. replaced memory4. replaced harddrive 5. reinstalled windows 7 64 bitAfter all of this I am still left with a white screen the moment the computer is powered on. I am able to connect external monitor and display appears normal through external source. Any help would be greatly appreciated. 

Answer:White Screen

If you have 'replaced' all the essential things and also the external monitor display is normal, I would check the motherboard. The laptop spec shows its a LED screen, there fore it will not have an inverter. At first diagnostic, the white screen here can first be either the LCD screen or a bad LCD cable. It may not be a hard drive. If it was a hard drive, it should have at least shown the motherboard logo?Memory is doubtful because then the external monitor will also not work. I could have asked you to unplug the cmos battery, remove laptop battery, remove charger and leave it for few minutes and check. But such a diagnosis is sensible only if the external monitor is also NOT working. Still you can try.Lastly, I would check with the motherboard.

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Question: white screen

When I start my laptop and enter my password it acts like it is going to start up then goes to a white screen. I am then not able to do anything. What can I do??

Answer:white screen

km46064 said:

When I start my laptop and enter my password it acts like it is going to start up then goes to a white screen. I am then not able to do anything. What can I do??Click to expand...

Might want to take a look here

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Question: White screen

My computer has a white screen,does anyone know how to fix this? It is a Toshiba Satellite A205 laptop.

Answer:White screen

Sadly this is a connection issue on the motherboard to the graphics...if it's still under warranty send it in and get it fixed..otherwise you can either send it in and pay the price of getting it fixed..or getting a new laptop..which most likly be about what they would charge you to fix it these days.

If you google your problem there are tons of post about this model doing the white screen issue unfortunatly..

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Question: Screen went white


Just a few moments ago my laptop LCD monitor went completely white. I had to reboot. A week ago I had to have a new Hard Drive installed on my Panasonic Toughbook CFW2. Since then the computer has went half black then all the way black. I rebooted and it came back fine. I am also having trouble with the battery and power cord. Every 15-20 minutes it shuts itself off. The bottom of my computer gets very hot. I then have to wait about 30 seconds to reboot. I have spent nearly $600.00 on parts and labor this past year. Is it time to call it quits and buy another laptop?


Gay Lynn

Answer:Screen went white

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My HP laptop does boot but a white screen shows up. After a while the screen gradually turns black and some blue and green vertical lines shows up. I know something is wrong with the graphic card but I had the same issue with my acer laptop 2 months. Why the laptops am I using keep getting damaged graphic cards? My acer laptop was 4 years old but I used to play games on it so it kinda makes sense why the graphics card broke. Although my HP laptop is 8 years old (since the year Vista was released) but this laptop was only used for office work e.g. Internet and Office 2010 and gaming at all. So can someone tell why I have this curse?

Answer:Why am I having white screen?

Hardware components degrade independantly of what you use them for.

4 years for a laptop with a GPU that gets stressed a lot and 8 years for a laptop with a gpu that doesn't get stressed as much makes perfect sense.

No computer lasts forever.
If you want longevity, you should consider a desktop computer instead.

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Question: White Screen

I have a Samsung 204B monitor that failed yesterday with an all white screen. The monitor turns on and off OK, but is all white as soon as it turns on (I am sure it is the monitor as it does this when not connected to a PC).

I have viewed a few Youtube videos and websites suggesting bad caps or ribbon cables. I am curious if anybody here has actually repaired a monitor with the white screen problem?

Edit: I opened it up and found 3 capacitors that are bulging, so I will replace them first. Radio Shack was a complete waste of time, so I will have to buy them online.

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Have this intermittent problem of my screen just showing a white screen when I book up. When I let it sit for a few minutes and try again it usually boots up OK to the desktop. Would this be a video card or monitor issue? Thanks.

Answer:Keep getting white screen

Hard to say....can you try another monitor as a test

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Question: White Screen

A while ago, my laptop started exhibiting a completely white screen the second I turned it on, and it would just stay the way. Never booting, never even getting to another screen. I've tried pressing all of the buttons hundreds of times, and getting to any kind of safe mode is impossible.

I'm assuming that this is some sort of hardware failure, but am just wondering if anyone else has had this problem, and would know about how much it would cost to fix.

Answer:White Screen

its probably the backlight/ backlight controller in your laptop
i dont noe how much itd cost.. call your manufacturer for that

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Question: X1 White screen

Hi, We have changed the touchpad for X1 carbon by sending it to Lenovo vendor. The user worked on the laptop for couple of times before the screen goes white - literally and completely white. We could work on the laptop by connecting it to an external screen, but we need to know the solution for this problem... thank you.

Answer:X1 White screen

Hi IT-Support-Leb,
Welcome to Lenovo Community!
As per your query we understood that you are facing a issue with white display while working on your ThinkPad X1 Carbon.
Regarding to this issue I suggest you to check with uninstalling the graphic driver from the system, if the system is shipped with additional graphic card then please uninstall both Onboard and Additional graphic driver from your system. Uninstall it from control panel ? program and feature option.
If the issue still persists after uninstalling the driver then the system could have problem with hardware related. It might be with display cable or with display panel, to confirm it you have to visit the nearby service center.
Hope this helps. 
Best regards,

Hemanth Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Question: White screen

I have a Dell XPS 8500 computer using Windows 10, also a Dell analog monitor. I recently connected up a HP w2207h monitor which was given to me and worked fine.I used the same connections vga to dvi with a adapter,tried aHDMI cable also without any luck.I swapped cables also,no luck.When I connect the HP monitor and power it up all I get is a white screen ,no curser,no error message not even a message saying no signal when I disconnect the cable.I reconnect my Dell monitor and it works fine.Is the HP monitor compatable with my Dell computer?

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On my computer screen, there is a white dot near the top left corner. This dot stays in the same position on my screen no matter what I do, and it shows up on screenshots I take.

Here is a picture showing its relative position on my screen, as well as what it looks like zoomed in 800%:

I'd like to know how I can get rid of it, since it is kind of annoying. Thanks.

EDIT: Haha, fixed it just by restarting my computer. Sorry for not doing so before posting; this may be locked.

Answer:White dot on my screen

If it shows up in screenshots then it isn't a hardware issue. I suggest that you report your thread and ask for it to be moved to a more appropriate forum, possibly that of your Operating System. Meanwhile what OS do you have, and what programs are running when the Dot appears? (if it's always there, what programs are in your startup list)

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Question: White Screen

Hello, I have a HP G70 laptop and when the lid is in certain positions the screen goes completely white.I think it may be a loose wire but I don't know how to take it apart in order to check.I would greatly appreciate any help.ThanksGene

Answer:White Screen

This does indeed sound like a loose cable. If you feel comfortable enough to try to reseat the cable yourself HP gives end users the service manuals for their laptops online. is a link to the service manual for the model you specified.Laptop screen cables can be very fragile and caution should be exercised in the process.

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Question: white screen

i have an HP 6730b laptop with windows 8 (upgrade) . when i start the computer i get a white screen and the following error : your computer has suffered from a nonrecoverable system error, Please call our support line for assistance 713-634-2494....this error occurred after i did a windows update and also happened on the windows 7 that was on it before the upgrade.I have tried different antiviruses and malwarebytes to remove the virus but none of these work...I believe it is a bios virus (i have also flashed the bios) ..Has anyone had this virus? or can give me any information on how to remove it, i am out of ideas..thank you ...macs

Answer:white screen

You need to visit the Malware Removal forum.

BTW If you're in the US, that number probably belongs to Southwestern Bell, Houston, Texas.

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Question: White screen

My daughters Toshiba NB100 win xp only displays a white screen when started up nothing else F2, F8, F10 all do nothing any advice

Answer:White screen

It could possibly be a problem with the video card or the motherboard.

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Question: White screen

I came home from work to find my computer with a blank white message box, with "close" button in there, and that's it.

When I click on the close button, the MSN e-mail alert shows up with "You have received a new e-mail message from Microsoft".

The computer is then frozen and I have to restart.

I have Adaware, Spyblaster, Spyguard, NIS 2004.

Anybody know what this is????

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I click on Internet Explorer to get on the web, my default home page is It generates the info at the top of the page, but the body of the site is just a white page. I purchased this HP tower yesterday and have loaded my back up discs, but now the screen shows white. What did I do? Moreover, what do I have to do now? Window 7 (64) IE 9

Answer:why do i get a white screen when I get on the

Did you just load files, or did you try to transfer programs instead of installing them?Do a system restore, this will reverse anything you did to system files or the registry but will leave your files alone.If this fails, do a factory restore back to the way they shipped it and start again but more carefully. If factory restore fails, return with it for factory warranty service or replacement.You have to be a little bit crazy to keep you from going insane.

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Hope some body can help
Earlier on today i installed some windows updates as i thought this would be a good idea
i think one off the updates was xp2 the pc was going very slow after wards and now when switched on there is a white screen and nothing else
any help please would be much appreciated as the pc was just given to my daughter by a friend and was in perfect working order

i thought about taking it back to factory settings ?

thanks in advance


Answer:Help please pc white screen

I have merged your 2 threads togther as one thread's information might be relevant to the second, and the second threads problem might be related to the first's.
We will review all the information and come back with some suggestions

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Question: White screen

Hi a friend was using my spare computer and told me that the computer has a white screen. Upon examination it appears that when the computer is rebooted I can see Windows Vista load, the desktop comes up and then the screen goes white. When I try the control atl delete the options for restart, task manager, etc come up. however if I select task manager the screen goes white again.
I used the farbar scanning tool. the results are belwo. Can someone please help me with a fix script to repair the maching. the OS is Vista 32 bit. Here are the details:
Mod Edit:  Removed FRST data, not allowed/used in this forum...doesn't appear to be malware situation - Hamluis.

Answer:White screen

Run CCleaner then malwarebytes. Eliminate obvious malware. See what the issues are then..
Personally I would also uninstall Norton Internet Security, AVG and all toolbars, then install Microsoft Security Essentials, do a full scan.
You may want to run the Norton removal tool as well to remove all traces, registry entries, etc
Reboot pc after this, then I bet it will also run a lot better at that point..

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Question: White screen start page...downloaded ie8 over ie7...but prefer and use firefox...
when reboot...all runs well for awhile...then white page comes up...removed ie8...reboot consistently produces the same...went into task manager and found two ie's running at same time...remove one and they both remove...then problem is gone...until next reboot...then starts all over...and ie now auto assigns itself as default browser.........was this simply a download corruption? How can I keep from having two ie's booting which is causing my problem? I did not stop my antiviral and antispyware programs when I downloaded ie8....Any help here? Please...

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Question: White Screen....

This is strange and I am not very computer literate but radomly my internet browser and other files like games get a white screen. Let me give you a few example, I was on the BBC News site and it had an audio file on, my screen went white and crashed the IE/Firefox/chrome. I opened a game installer and it went white screen, you tube seems to be fine but other videos go white screen and eventually crash the program.

After the crash, a program pops up to try resolve the issue but it never does. What is this problem, I am sorry if this question has been asked before and I would like to thank you in advance for taking the time to post.

--- Additional Information ---

Java is installed
Flash is installed
OS = Win 7
No viruses

Answer:White Screen....

The white screen represents that the window/application has stopped responding. The cause would be the tricky part of solving. Try slowly, keeping the least amount of windows open when trying to duplicate this problem. Keep track of the time and what your clicking on and if possible what background programs are doing at the time your windows goes white (stops responding). You also can take a look at your event viewer for clues. Go to start Orb, Type Event viewer open click on Windows Logs to expand and look at System, and Application as a start. See whats happening at the time these windows stop responding.

Good Luck

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Question: white screen

hello all, on my computer at the moment on certain websites is a white screen across the right hand side of the page which goes about two thirds up and half way across from right to left, this is only on certain websites, i know other people are using the same website and it is o.k. mine is an X.P. SYSTEM, AM I OVERLOOKING SOMETHING SIMPLE, can anyone help, thanks,  regards, john 

Answer:white screen

i couldnt help you anyhow but, ... Is it white white or is it any writtings on  it?And does this thing allways happen on this sites or does it  randoml? happen to any site?

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Question: White Screen

Hi, I just started having this white screen issue today.
It seems that my laptop have a permanent white screen, the moment I pressed the ON button.
I can still adjust my screen lighting, and couldn't try the rest since I can't seen anything on my screen.
I've searched on net, and mostly referred to a white screen after start up and with the mouse scroll, but mine is just empty without anything.
Please help me, I have a lot of important files that I need access to.

Answer:White Screen

Can you plug in a monitor? Most laptops have a port for this.

If so is it booting past the BIOS screen into Windows? What do you see on the monitor screen? If it's also white then it sounds like the video chip is failing and may need replacement. If the monitor gives a picture then it could only be the laptop screen needing reseating or replacement.

Your files should always be backed up against failures like this. If you cannot get your screen working then you can remove the Hard Drive from its bay underneath - instructions for most models are found by asking Google - and connect it via a converter cable to USB or to plug it in internally to a desktop's SATA port, giving access to your data.

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Question: White screen?

I have a friend who's computer is running W7. For a while now, at random periods, her computer screen will go completely white. The mouse arrow will still be there and she can move the arrow around, but there is nothing else on the screen. She has to press and hold the power button to turn it off, then when she turns it back on, it all seems to work fine, until the next time.

I've heard of the Blue Screen of Death, the Black Screen of Death, but I've never heard of a White Screen of Death.

Is anyone familiar with this sort of problem?

Answer:White screen?

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Question: white screen

I turn on my computer and the desktop comes on .... the hourglass is running and finally a white screen covers the entire desktop ... then an "Internet Explorer Script Error" box comes up .... it asks if you want to continue running scripts on this page .. I have tried saying yes and then no ... the reult is the same ... I still can't get into my offline programs or anywhere else.

Answer:white screen

Did you, by any chance, set a Web page as your desktop background?

Right-click an empty space on your desktop.

Click Properties.

Select the Desktop tab.

Click on Customize Desktop...

Select the Web tab.

Uncheck My Current Home Page or any other website.

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Please help.

I left my computer on for about 2 days. I came back and moved my mouse and I had a white screen.

So I restart and it gives an instant white screen it won't even load windows. This happend 3 days ago and windows will not load up. And I have some stuff I need so i don't want to reformat.

Any ideas please help.

Answer:White Screen!! Please Help!


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Question: white screen

hi,i m having white screen on my lappy after some time on working on,sometimes it work fine but sometime screen goes white and as i notice device is working, i have tried reset it but still problem exist please help if any one has any solution.

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Question: White screen

I have a windows vista XPS and today out of nowhere while being on it the screen turned white I've had it for a year or two.

Answer:White screen

Can you get into Safe Mode?
Can you get into Startup Repair?

Please use System Restore to restore the system to a point a couple of days ago (it won't affect your data).

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Question: white screen

i have a dell all in one pc with touch screen. when i turn it on it is all white screen ..i was told it could be a power issue so i went a nd boougth a new power supply cord and that is not it...before the white screen the computer would flash like a and now just white screen...

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Question: White screen


Today i was watching a movie on my computer and all of a sudden the pc fades to a white screen. I can reboot the computer and i can even hear the windows 7 reboot sound. However, the pc stays at a white screen and i cannot do anything with it. I have tried restarting pc. Insertinig the installation cd into my optical drive to try to get it to boot however i have not set the pc to boot via cd drive first so that was a failed attempt.

Please any help would be appreciated. I am on windows 7 64 bits. i7 processor, ati radeon 5750HD graphics card, 8gig ram.
Boywin Lee

Answer:White screen

Do you have the option to try a different cable (eg: vga, dvi, HDMI)?

Try booting up in VGA-Mode if your PC gives you the option. To do this, as it is booting up, hit the F8 key to bring up the advanced menu and it should give an option along the lines of 'Enable VGA Mode', if not, try 'Last Known Good Configuration'.

Once you're in, upgrade the video card driver.

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