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U400 HARD DRIVE ISSUES too many calls to customer service with no help or proper response.

Question: U400 HARD DRIVE ISSUES too many calls to customer service with no help or proper response.

Nevermind I wont do it im returning the ssd im desperate to speed up my machine though and I was told this is pretty much the only way by customer service as they said there are issues fitting standard size laptop ssd harddrives into the ideapad u400 computer so lenovo doesnt offer this option. But I have been having issues with my computer being slow and my hard drive not displaying any detailed info in windows 7. Its soo slow i couldnt imagine its 7200rpm but ive been assured multiple times on the phone by customer service. Called a lenovo certified service and warranty center at a local store they told me they wouldnt and couldnt do anything for me as they only work on, servce and offer warranty support for thinkpads. Ive been very frustrated I was even told by customer service that if they opened it up i would only find out that they are right and it contained the 7200rpm hard drive as the model I ordered states in features. I am certain this is a 5200rpm machine but I was told I would have to pay to send it in to lenovo for service they would open it if there is something wrong to check and fix any speed issues but since the computer does run they said its most likely some software or a virus and that I would have to pay and they would not open the machine unless they saw something being wrong with it which they wouldnt. They also said it definately contains the correct parts. I guess I have no real option but to have it opened in front of me or attempt it myself since I am a CST student half way through my program im sure its possible but I hate to have to resort to this since it should have just been taken care of to begin with if I find out this computer has the wrong drive in it and that ive had to deal with all this trouble just to find out 2 weeks before the next term of school starts when Ill need my laptop most that I was being lied to and was sent an incorrect product I will be seriously seriously frustrated and upset more so than I am now. Im going to find out now. If i was sent an incorrect product that is not what I had ordered and paid for and was denied any other option but to go to these lengths to prove this then I will be demanding that lenovo make things right by supplying me with a working computer to make up for all my lost time dealing with service staff that refuse to provide service of any kind and the frustration of having to setup all of my software for school over again on another computer which i shouldnt have to do. This should have been dealt with when i first raised the issue. I will be posting the outcome and what is found out very soon.

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Preferred Solution: U400 HARD DRIVE ISSUES too many calls to customer service with no help or proper response.

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Answer: U400 HARD DRIVE ISSUES too many calls to customer service with no help or proper response.

Hello and welcome,

Have you already looked at the hardware maintenance manual? Page 74 and on.

http://download.lenovo.com/consumer/mobiles_pub/ideapad_%20u300_u300s_u400_hmm_1st_edition_oct_2011....

Z.

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I purchased ideapad y-650 laptop from your dealer
M/s Pioneer marketing corporation,Visakhapatnam on 30th April 2010.
On the same day i came to know that five keys of my laptop are not working.
 
The keys which are not working are
'' f8 , 9 , o , l , . ''
 
Its been 20 days I spend my money , my time , my energy to get a satisfactory product and even proper after sales service. And over here neither i got proper goods nor proper service & the thing which i got was a defected laptop & harassment from service people.
 
they stoped replying to my mails also now.
 
machine serial no. - cbqxxxxxxxcase i.d registered - 5072221
 
 
Moderator Note; s/n edited for members own protection
 

Answer:DOA issue & no proper response from customer care in India

i'll contact admin. he'll respond in a couple days, in worst case.

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i booked a request for my Lenovo Laptop Y510 hinges problem before 1 Month ago . but till date i have not get my laptop ok .service center saying that he have not receive the part till yet and when i am calling customer support they are telling that i need to talk with service center and with out laptop i am getting business loss and no one listen to my voice and may be when my warranty expire then lenovo people tell me that i need to renew again then  same thing repeation. i am very tired now what i need to do Please Advice

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My system is an Ideapad U400, approximately 3 months old. I am currently a student. Approximately 1 week into the semester (Jan. 31) my computer would no longer turn on. I immediately called their customer service number and was told that I would be receiving a box to send via fedex within a few days. On Feb 6. I had still not received a box to mail it and again called the technical support number to find out why. I was then told by a different representative that I would not receive a box, and that I should just take the box to a fedex store and they would send it out. Thus, Feb. 6th my computer was sent to their repair center. As of Feb. 10th my repair was listed as being put on hold. I called their technical support number again Feb. 15th asking what the hold was for and for how long. Turns out the repair center does not have the part and is not schedule to get it until Feb. 24th. I'm sorry, but as a student this kind of time frame for a repair is not acceptable. One of my classes is online as well, and this repair has been terribly inconvenient for me to get my work done seeing as how I need to balance working, classes, and now finding expanses of time to get to a campus lab to not only do my work, but even to check my email. I have since been given a customer advocate who called today to let me know that things will be straightened out. Their only solution is to wait for the repair or replace my system (which can still take up to a week). This me... Read more

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I sent in my laptop for screen repair, Lenovo revcieved it 05/10/2016 and stated they would turn it around in 7 days. 21 days later (05/31/2016), I still don't have it and noone seems to know what it going on. Last week Monday, customer care stated 'We are sorry, if you don't heard from us on the status of your laptop by Thursday (05/26/2016) we will just get you a new one.' Well it's Tuesday (05/31/2016) and nothing on my laptop. All I got last week Wednesday (05/25/2016) was " Dear ------, I would like to introduce myself, my name is Greg your escalation case manager at Lenovo.  I do apologize for any issues you have been experiencing with your YG 900-13ISK.   I will be reviewing you case # 02299158, regarding your depot repair and or onsite case (support case # 7023313424).   Please expect the review to take a couple of days and I will be contacting you. Best Regards,Greg Brethour919-257-5105Lenovo Case Managerref:_00D30V2Wu._50014y7Vl8:ref" No status, no idea of what is going on and worst of all, no return call or e-mail as promised. This is hand down the worst experience I have ever had. I'm going to have to buy a brand new laptop (which I assure you will not be a Lenovo)  because they can't service the one they have.  Today I called again (which I do every 5 days), spoke to some guy in the Philippines, who got me to their manager, who then said it will be another 24-48 hours for a call back. This is insane.&nbs... Read more

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I just bought a Lenovo y480 and it stopped being able to boot up a week or so later. I called three times already and each time they said someone would call me back do I can return this broken new laptop. It has been almost three months of waiting. I am getting very irritated and frustrated at the poor customer service and the bad quality of the product.Can someone help?Does anyone have the same issues, on either front?

Answer:Horrible customer service response

Hi
 
Welcome To Lenovo Community
 
Sorry to hear about the issue you are facing
Please shared details which operating system you are using and is windows preloaded
Also share details when you try to boot what is displaying on the screen
 
 
Cheers!!!

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I placed an order for  Lenovo IdeaPad Laptop : 1 YR to 3 YR ONSITE warranty more than 15 days and status showing shipment delayed (Order #100105965) . Could you please expedite this order and activate (I want to apply 3 year ADP for my laptop after this) ???Order #100105965 I raised this concern to the below mail ID's, and phone number  but no help [email protected]@shoplenovo.co.in  Also please note your 022 - 40174621 is not able to reach, I tried more than 50 time in last 6 days, always it says All our executives ate busy at this time. if you have no plans to attend the calls, kindly remove the number from your web site. 

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As you all know, a lot of us have an issue with our switchable graphics. Luckily, one member was able to figure out that the driver Lenovo provides on their U400 drivers download page for the 6470M is outdated and will cause the discrete video card not to activate properly. What the user (makdude1994) did was use his one click recovery to restore his laptop (from June 2012) to its factory state, allowing him to have a properly functioning switchable video card. Here's his post...http://forums.lenovo.com/t5/notifications/emailmessagepage/board-id/ideaPad/message-id/58260 Lenovo provides us with these drivers in our D:/ drives. Unfortunately, mine is from January and I have the 8.851.0.0 from 5/31/2011. I've searched online for the latest driver and can't get hold of it. If someone could please link me to the 11/05/2011, 8.901.1.1000, I would greatly appreciate it! 

Answer:u400 HD 6470M - can someone link the proper driver found in their D drive?

Hi
 
Welcome To Lenovo Community
 
You may please try the AMD Mobility Radeon? Driver Verification Tool 
 
The AMD Mobility Radeon Driver Verification tool helps you determine your notebook?s compatibility with generic AMD Catalyst Mobility drivers. It helps to prevent incorrect installation on incompatible notebooks which may lead to disabled features or functionality.
 
Hope This Helps
Cheers!!!
_______________________________________________________________________________________________
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
 
Did someone help you today? Press the star on the left to thank them with Kudos!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!  This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
 
Follow @LenovoForums on Twitter!
 

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So about a year ago I purchased a Y550P notebook to use as my primary computer for college. This machine is amazing, and I instantly fell in love with it. Everything was great with it up until a few days ago.When I powered it on, it got to the pulsing blurry windows logo, froze, and a near-ultrasonic high-pitched tone started happening. I immediately shut it off fearing a harddrive issue. I turned it back on, it started up no problem, so I didn't think anything of it, until today when I started it up, I found that the speakers now have a constant static/crackle at anything above 20% vol, and then to top it off, in the middle of using google chrome it once again froze with the same noise and it appeared to overheat almost immediately.This issue baffles me as I baby my electronics more than most people I know. I've only ever used it on a tabletop, sleep when I need to move it, shut down if I need to transport it, etc. I take care of my things so I only have to buy them once.I called lenovo support, and after explaining the issue to a rep, I was put on hold for about 20-25 minutes, then disconnected. After unsuccessfully trying to reach someone twice more, I gave up on the phone and came here. This is without a doubt the worst customer service I've ever received from any company in my life. When I pay $1500 for a notebook I expect it to last until the processer is obsolete, and if there is an issue, I expect it to be resolved in a way that treats the customer like a human.I prev... Read more

Answer:Really upset about this...Y550P customer service issues

check system logs for errors?( right click my computer > manage > event logs )do you get blue-screen?have you tried to perform clean windows installaton?do you still have valid warranty?

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Hello,  Case # WN384177 I bought a Lenovo Ideapad laptop V460, assuming lenovo would be a great laptop and atleast decent customer service. I had issues with the screen as it would start showing black lines on the LCD hence I contacted customer service and Sent my laptop to them as instructed by them. They informed me that the turn around time will be 7 business days from the day they received it.  They sent me an email on the 29th of August letting me know that my laptop has been received. So I waited until September 6th but did not receive my laptop back from them hence I called to find out about it.I was informed that they did not have the part to fix my laptop hence they are waiting to get the part before they can fix it, and they do not know when that would be.  They were not telling me the estimated time to get the laptop fixed either which meant that it could take as long as they wanted. Hence I asked to talk to someone who can help me with the issue and they said customer relations will contact me in 2 to 3 business days. I waited until september 9th and called them back to my surprise I was told that sorry we do not know why the customer relations team has not called me back and they will in 24 to 48 hours. If they dont call me by Monday then they will provide me with contact information in order to get a hold of the customer relations department. I waited and then called back again on Monday and to my surprise t... Read more

Answer:Customer Service issues with Lenovo Ideapad

Hearty welcome to club of cheated customers by great company which dupes hard earnes money of customers on top of it you will loose your time and patience you will be left no where without any solution finally you will get nothing i s there anyway that we can tell this company how much pain we r going thruLet me know pls

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Today I received my second U460, and for the second time the order was made incorrectly. Here is my story: On December 24th I placed an order for a U460 in black/purple hairline color. This was to be my college graduation gift. On January 4th the package arrived and I opened it, only to realize that the laptop was not black/purple hairline, but rather midnight plum (dark purple) in color. I immediately called Lenovo sales and discussed with them that the laptop sent to me was not the correct color. They checked my order number and confirmed that I had ordered black/purple hairline U460, and that I should not have received a midnight plum colored U460. As such, they sent me return information to have the laptop shipped back to Lenovo via UPS and placed another order for a U460 with black/purple hairline. Today I received my second order in the mail. Once again, I open the box to find that I had received yet another midnight plum U460. Again I call customer service and tell them that this is the second time this has happened, and that each time I ordered black/purple hairline and each time I received purple plum. So the representative does checks the order number and comes back to tell me that each of my orders were for midnight plum. Now, it is interesting to note that black/purple hairline is no longer available in the U460. The representative claims that the product number I ordered shows up on the website as midnight plum. However, it is entirely possible tha... Read more

Answer:Lenovo U460 Customer Service Issues

Also forgot to add, but it cannot be very hard for Lenovo to send me a black/purple hairline cover for the laptop. Surely they can be taken off and put on somewhat easily.

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Hello, I had hoped to join this community under better circumstances, but right now I am desperate for help.  I have spent the last month and a half trying to get someone with Lenovo to address the multitude of issues I am having with this T500 I bought last year.  All I have gotten is Sales and Tech Support each pointing me to the other; I finally got a Customer Service number, and that person denied knowing how to help me, and transfered me to, yes, Sales.  This computer has had a list of problems, presumeably mostly software, since it was new.  I finally got Tech Support to send me a box to ship it back, but every one of them has told me that all they will do is reinstall the OS, and likely from its own partition.  I don't want to go through the same problems again. I wrote a detailed letter to Lenovo outlining the troubles specifically, and all I want right now is for someone in Customer Service management to read it and THEN authorize its return, based on a more specific case.  I feel that this would help with resolving these problems more effiiciently, but every single department I have called or emailed says they know of no such avenue.  Even Tech Support people tell me that Lenovo Support is little more than helping the customer help himself with troubleshooting software issues.  One even told me that I should have dumped all Lenovo software and bought a new OS from Microsoft!  Why should I have to do that?  ... Read more

Answer:T500 - install issues - Where is Customer Service Hiding? Please help!

I've had good luck asking sales and support escalate to customer satisfaction the couple of times I needed to dig deeper to resolve a problem.   It was just a matter of stating my issue and asking for escalation. I'm curious:  what specific problems are you having, other than the broken paragraph key   Maybe the good folks here can help resolve some of them. Z.

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I bought my Lenovo Y700 laptop last December and I started having battery issues around 6 months back. The battery randomly goes to zero even when the charge is at 30-40% and the charger is not connected. The battery of this laptop doesnt last more than 90 minutes even when full charged on moderate use(browsing/reading word docs). First raised this issue with Lenovo around July and did many troubleshooting steps but to no avail. Finally I ended up shipping my laptop to Lenovo depot for a week to get this fixed but even when the laptop was returned from the facility it had the SAME ISSUE!Called the customer care yesterday to ask for a Refund but they denied and asked me to send the laptop back to the facility for another repair. Horrible customer service. How is a customer supposed to keep sending their device back to their centers every other week? Asked the customer service people to escalate this to Customer Relationship team and they denied saying there system wont let them escalate the issue. They offered a warranty extension but then backed out of it saying we can only offer that when you send the device back to us. I cannot send the machine back without having a spare machine as it obstructs my work. This is by far the worst customer service I have ever experienced.

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unlocked after hard reset but no network is shown in any of my sim card

Answer:After hard reset on my Lumia 520 its unlocked but there is shown no service and I am able to only make emergency calls, why?

What carrier branding is your phone?
What method of unlocking did you use?
What carrier(s) sim card(s) have you tried?
Are you certain your sim card is inserted in the correct slot (ie: not in the microsd slot)?

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Just a quick THANK YOU to the folks at Lenovo tech support in the UK (notice I didn't say England as you are north of the border in the land of free men)  ;-) I have a 3000 n200 0769brg  and as of yesterday it no longer recognises dvd's at boot Time (or any other time) - cd's are okay though. After a lot of forum searching and various OS installs and messing about,  I was unable to find a solution and the conclusion was that it was broken. Called Tech support after being directed to them by Laptop direct (where the laptop came from) and spoke to a nice chap called Kevin (or Keiron sorry can't remember which). Explained what the symptoms were and what I had tried.........(deep breath and hold)........ At this point I was expecting the usual long winded (Can't help as you run Linux so lets send you off to try some other pointless diagnostic approach as you must have broken it) routine. How could I be so wrong in my thinking! ..... "No Problem" he says "I'll get one couriered out to you tonight!" So as I wait for my new drive to arrive I am very happy and musing over the following points: Well done Lenovo for having real customer support agents who don't treat you like you know nothing about computers and mess you about with futile fix approaches whilst reading from scriptsWell done for (presumably) having policies in place where replacement parts are offered immediately instead of trying to cut costs and get away with not sendin... Read more

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I have been a Dell user for many decades.  For decades, I have bought Dell computers and even Dell cash registers.  Tech support has always been a problem, but the machines haven't fairly maintenance free. So I haven't needed to use tech support much. 
A week ago I ordered a new XPS as my current one is 5 years old and has a few problems.  So I went to the Dell website, opened my longstanding account and ordered a new XPS loaded with options.  I received an email giving me my purchase ID, and I thought I was good.  But my purchase never generated an order number.  
A few days later, I checked the order status only to find no order number.  So I inquired using the Purchase ID number and received a message that my order had problems and instructed me to call a number.  So I did. 
After waiting on hold for a long time someone answered.  I gave her all my particulars and explained the problem.  She then transferred me to another person and I again explained all my particulars and the problem once again.  He then told me I needed to talk to someone else and promptly transferred me back to the answering machine.  So after repeating all the routing questions again, and again waiting for a person to answer,  a person finally answered, and I gave all my particulars and explained my problem again.  That person again explained Dell's processes and transferred me to someone else in "Order Ful... Read more

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Got a customer call on Thursday.  He fell for a phone call telling him he was sending out viruses and that the caller needed to remote log in.  The customer allowed him to.  The criminals did not ask for payment, so presume they dropped something on his machine.
I told him to leave his computer off till I got there tomorrow (Tuesday).
What kind of malware do you suppose they deposited?
 
Any special scans to do or just the standard stuff?
Many thanks,
-T
 

Answer:Customer fell for one of those calls

Personally i'd wipe the drive and start afresh as the potential for maliciousness where somebody has/had uncontrolled access to my system would make me too nervous to do otherwise - better safe than sorry.

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Just had a customer call at 500pm, they want to upgrade there server asap (its 2003 Server)

Im having a brain fart, simple office, 15 users.
My Docs is redirected to \\Server01\Userxx\MyDocs
Same with Favorites, pics, etc

I dont see the need for a DFS setup since 99.5% of the time they wont have a 2nd server (Ive pushed them for a year to get one..but NO)

To make my future upgrades easy, can I use a DNS alias for the new server 'Server02' and call it 'Nasdata' and then in the redirected folders GPO, update it to point to \\Nasdata\Userxx\MyDocs

Then i can apply that GPO to users a few at a time to migrate them each AM?
 

Answer:Brain Fart - Customer calls at 5pm - sure

I'd still use Active Directory DFS even if they only have one server. Makes migration between shares/servers easier in the future.
 

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Need to replace my failed Yoga 2 11 Hard Drive wd5000mpck 5MM($206.00),, will a wd5000lpvx 7MM($44.00) drive fit..Big price difference..  

Answer:Yoga 2 11 Hard Drive Failed will a 7MM drive fit (calls for a 5MM drive)

Hi Kendoe,of course big price differences, The technical differences are:                            cache (MB); Ampere Peak(5V); Power W (read/write); standby W; acoustic (dBA); Height mm; Weightwd5000mpck: 16                ; 0,9                            ; 1,5                               ; 0,15           ; 15-17               ; 5                  ; 0,07 kgwd5000lpvx:    8                   ; 1                               ; 1,4                               ; 0,13... Read more

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Does anyone know what dimensions are able to be used for a hard drive replacement?

Answer:Hard Drive Replacement - Slight Wiggle/Movement (in drive of proper spec/dimensions)

Hi  K_yao,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are looking for hard drive replacement in your system.
 
I would like to suggest you to visit the nearest service center for the replacement of the part. Please share the system model so that we can provide you the method for replacement of the HDD.
 
Click here to open a link where you can select the country and get the exact contact support number. I?m sure
they will be a great help.
 
Hope this helps. Do post back if issue persists!
 
Best regards,       
                                     
Ashwin.S





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Question: Is it problemmatic if a replacement hard drive does not fit precisely snug in the drive bay?IE - if there is very slight wiggle or movement.If so,any suggestions about ways to snug up the fit? Background:The computer in question is a new Thinkpad X201 Tablet (which is a great little machine). I upgraded my hard drive from the 320gb stock drive to Western Digital Scorpio Black 500gb.The new hard drive's dimensions are approximately the same as the stock drive - standard 2.5" drive, (9.5mm height; 100mm deep).When I replaced the drive, however, I realized that there is a slight difference in size between the stock drive and the upgrade, maybe a bit less than 1mm in width. This amounts to a bit of left to rigtht movement - not much, but enough to describe it as a slight wiggle.I replaced the drive according to the instructions, using the rubbers rails in the same way that the prior drive was mounted. The drive functions fine, but I am concerned that the subtle movement would ruin the connection over time - is that a valid concern? If so, any suggestions for how to tighten this little bit of movement up?Can I simple by some thing rubber from the hardware store, clean it thoroughly, and then "shim" the sides until the wiggle is gone? Or are there different thickness rubber rails that you can buy? Thanks in advance!













Solved!

Go to Solution.

Answer:Hard Drive Replacement - Slight Wiggle/Movement (in drive of proper spec/dimensions)

a wiggly hard drive probably isn't a good thing.  those rails only come in one size. you mentioned a hardware store. how about a piece of rubber roofing?  you can cut it to size with sissors and fold it double if you have to.

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Absolutley horrible experience so far with Lenovo customer service. I bought an all in one m series computer from lenovo outlet. The computer listed showed a picture of the computer wich had a metal stand but when I recieved the computer it had a plastic stand. Needless to say I contacted customer service three times wich turned out to be a waste of time. I asked to be shipped a metal stand sice they are interchangeable. I was told that I needed to wait 48 hrs for a response to see if they would send me a new one. Simply false advertising along with crummy customer service has lead me to change my mind about lenovo. I'm glad I did not order the other 1200 computers my company needs. Made a test run on lenovo experience and they failed.

Answer:Poor customer service (new customer)

In the long run the quality of the product will trump the poor customer service.  





______________________________________________________________Machine Type: M90z AIO ; Product: 3091CTO (Custom), CPU: i5-650, Video Card: Intel(R) HD Graphics, Memory: 4.00 GB,Network Card: Intel(R) WiFi Link 1000 BGN, OS: Windows 7 Professional 64-bit

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Hello,

Where i can find the driver (file Setup information .inf) for the hard drive of my computer Satellite U400 PSU40-01M001 the hard drive is MK3252GSX.
I need this file to make a recovery system of the computer. Windows Vista 32bit.

Thank You

b

Answer:Satellite U400 need Hard Drive Driver

Can you please tell us how you want to make recovery disc?
I mean hard disc driver doesn?t exist and I?m really wondering what you want to do exactly.

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Hello,

I am going to sell my old laptop and would be grateful if anyone could guide me to the correct steps to ensure all sensitive information are wipe out.

I know how to reformat. Will this be enough to clean my hard drive?

Or should I overwrite my hard drive first using ERASER etc and then reformat?

Thanks in advance!
 

Answer:Cleaning Hard Drive the proper way

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My system is a Dell OptiPlex 745...it has dual core processor...2.8 Ghz...2 Gb RAM...XP Pro with all current updates.

I've been noticing a lot of folks on various forums lately having trouble with XP in general.

Mine in particular had been making noises every time I move my mouse.

I used Process Explorer to determine that Deferred Procedure Calls were happening during the noises...and these weren't happening a couple of months ago. I haven't gotten an answer as to how to determine what those DPC's were.

I did a check disk several days ago and found no issues. I then did a Defrag (27%)...and it ran good for about 2 hours...then started acting up again.

I got pizzed at the performance...and reloaded XP Pro...then got ALL MS updates.

Still a little noisy.

Ran check disk again...nothing. Ran Defrag again...14% fragmented...so I did that again.

STILL a little noisy...but MUCH faster for sure.

Afraid to download Jave Runtime environment and all the Adobe crap that websites want you to have to force you to watch adverts.

Anyone having similar experiences?

Thoughts and comments MOST welcome!

Answer:Hard Drive Noises and Deferred Procedure Calls

1) XP is NOT prone to problems. It's been around 8 years and is among the most reliable OS's there is.2) How are you running checkdisk? With XP, the correct method is to boot to the recovery console and run chkdsk /r

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Answer:Is there a voip service with free long distance calls to japan and 911 service?

delete me please
 

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I was going to go for this Seagate 500GB ext. hd but then saw this one for $10 more it has 1TB of space and (according to the customer reviews) has a standard USB 3 cable. I found the same model on bestdirect for less. I have ordered from Memory Express who do price beats but they told me the product is discontinued, probably because of the new Go Flux line. Is this true and does it matter? The person at Memory Express directed me towards another Seagate hd of a different model. I checked out the reviews on newegg and it has 3 stars and says they have discontinued it.

How important is it to get a non-discontinued product (and why is there a discrepancy between retailers as to what's discontinued?) and how important are the customer reviews?
 

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 I have a R51, 1836 and the hard drive died.  I found the following  drive for sale ...would it work? How would I be sure that I can get the proper drivers or whatever is needed to make it work?  All the software ( i.e.WIndows XP ) was lost when the drive died.  The machine is recently off waranty. This is my first posting ever to such a board, and I woud greately appreciate any advice you can give a novice like me. THANKS!!        Capacity (GB) 80 Form Factor 2.5" Notebook         Rotational Speed (rpm) 5400 Seek time (ms) 12 Average (typical)         Buffer Size  8 MB Drive Type  Enhanced IDE (ATA-6)         Product Life 5 Years Media Transfer Rate 493Mb/sec          Dimensions (mm) 9.5(H)x70(W)x100(D)    

Answer:Finding a proper replacement hard drive

Welcome to the forum! Any laptop 9.5mm (2.5") PATA/IDE drive will work in your R51, and the one you've picked is OK. All the drivers and utilities needed are available at Lenovo's website. Hope this helps.

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HELLO ALL,

Thanks in advance for assisting me.

I own an I/O magic portable hard drive and recently I was doing a defrag or cleaning the drive with system mechanic or some other program, etc. Nevertheless, I disconnected the drive from its USB slot without asking it to shut down...thus, I can no longer access the drive, i.e....when I plug it in the USB slot it is not recognized, e.g. nor show up in "my computer".

The led lights which normally move when unit is accessed or plugged in are constantly lit up or what one would call stuck in the lighted position which would normally mean the unit was accessing data, etc. Mind you - no movement. I can't hear the unit nor heads or anything on this unit - silence.
Although, there does seem to be a very slight vibration unless it is my desktop system it is plugged into

I have some very sensitive documents on this unit...I need IN!


please help

Charles
 

Answer:portable hard drive not recognized - no response at all

Try reboot your PC, but before it boots plug in the portable and let windows find it again on boot up. That should work.
 

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Greetings.  I have a HP P7 1297cb, all original hardware except memory and hard drive.Original OS was Home, now is Pro.I thought my hard drive expired and bought a new WD black 2tb.And I dont have the other harddrive cause I already threw it away.So, this is where I am at.   I installed the new WD Black and Nothing.  Monitor powers on and that is it.I get a hard drive light at first,  about 5 to 10 seconds and off.  Touch the HD and feels light low running.All fans and charge light on.  Power supply light on.No caps lock or number lock lights.  Monitor and key and mouse works,  as I am using them now.Pulled the four 2gb memory sticks and get the beep.  Plugged one at a time back in and no beeps.Using a Windows 7 Pro Rebuild disc for installation.  When computer starts,  I tried F10, F12 and nothing.I have even pulled the mobo battery for a few seconds.I have unplugged the power cord(pc) and held the power button in for 30 sec or so.I have even powered on with the installation disc in and waited(up to at least 20 mins) to see if screen would change and nothing.I am ready to check the cpu, which is only thing left to check,  I am guessing on that.I get no beeps or beep when starting the pc.So,  I am guessing also, that my problem was not the hard drive in the first place.???Thanks in advance for any help.











Solved!
View Solution.

Answer:No response from the hard drive or windows 7 to my monitor h...

gwolfman Hello;Allow me to welcome you to the HP forums!I have no idea what a "Windows 7 Pro Rebuild disk" is -- so I have no idea whether or not that is bootable media. Unless you have changed the default device sequence in the boot section of your BIOS setup, it is going to look at the hard drive FIRST, and since that is empty, the PC is just going to sit there -- doing nothing. So, you need to get to a boot device selection screen in order to boot from the Win7 DVD. The typical ways to do this are to press either F9 or F12 -- one of these will put up a one-time boot device selection menu.  Then, you select the DVD drive and the PC should then reboot. It may display a line of text at the top of the screen, something like "press any key to boot from ..."  If so, press the space bar. If the DVD is good, the PC will then boot into an initial screen for installing Windows.Good Luck

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I bought a U400 back in March, refurbished from Lenovo's outlet site. When I received it I noticed that the touchpad scroll option was not functioning, nor were some of the hot keys (touchpad on/off and CD eject). Under warranty, I sent it in to be fixed and received it back with the same issues. As a student I couldn't afford to send it back a second time. I sent it back this month since I am on break, however, and thankfully...I checked my depot status and realized that my PC was on hold because some repairs were not covered under my warranty. I called...and the people told me that my laptop was damaged and could not fix my touchpad unless I paid $180 to get it fixed. They could not tell me WHAT was broken though. The only damage that I know of is an unnoticeable impression on the top of my laptop which is where the LCD monitor lays. According to one agent, there are wires behind the LCD screen which connects to the touchpad. I checked on this forum where someone replaced their LCD screen and behind the screen...no wires where my impression is... They said they would email the technicians to fix the touchpad regardless of the damage done.  Next day...the status changed and that I have denied repairs and my laptop will be sent back shortly... I called...again...and talked to more agents who still could not tell me exactly what the damage was.  Finally some agent "found" a picture attached to my case number. She sent me this picture: http://... Read more

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One of my hard drive's isnt showing the proper ammount of space. I have two har drives on my machine a 160 and a 60 gig. The 160 has windows installed the the other is a back up. Anyone when I started my machine and went to the 60 gig hard drive all my files are gone. At what makes it worst is that it shows that it is only 20 mb's big. How do I fix this.

Answer:One of my hard drive's isnt showing the proper ammount of space.

Hi there timobjill....

Your hard drive may have become damaged/corrupt. You could try downloading the manafacturer's diagnostic utility and then perform an in depth scan with it?

Also, what does it say in Disk Management about your hard drives?

- Click Start -> Run -> type:
diskmgmt.msc
- Click OK

You should see info on your hard drives there...post back on what you see, you can also post a screenshot if you like :)

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Hi This is Chaitanya Gokarn, a dissatisfied customer of Lenovo would like to report a problem which is unattended from past 3 months. Several complaints made to the customer care executives, but till date no solution found.Date of Purchase : 02nd Sept 2012 Last week, I sent a mail to the Ideapad customer care, but I received unconvincing response from them.  I trusted Lenovo products before buying this laptop, but my trust vanished in a moment when I got negative response from your customer service executives. I want this product to be replaced at the earliest as I am unable to discharge my official responsibilities due to serious problem with this my newly bought laptop. Your dissatisfied Customer.Chaitanya Gokarn

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I have recently experienced two blue screen crashes and stalling when operating. I had a new hard drive installed but had the old material cloned as I could not get Microsoft and Dell to agree on how to put the Windows XP on the new hard drive, a long story!

Anyway, I ran DSS, Deckard's Security System which could not load HiJackThis. It did tell me, however, that I had two "Trusted Zone" keys, O15 - Trusted Zone: https://doubleclick.net (HKCU), O15 - Trusted Zone: about://internet (HKCU). These do NOT show up on the DDS scan I have run and enclosed as requested. Other than that, I have run Malwarebytes, Supermalware, Norton Security Suite and found some cookies but not much more.

I do not understand the slow speed unless it is due to a virus or trojan but I have had no luck finding either. I have started using Sandboxie which is great and, hopefully, will be the answer to future surfing once this issue is fixed.

I am enclosing a zipped file of the Deckard scan as well.

DDS TXT:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_31
Run by John at 9:44:21 on 2012-03-19
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.288 [GMT -5:00]
.
AV: Norton Security Suite *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLau... Read more

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Computer - HP Pavillion 310n256M RAMThis computers is running extremely sluggishly. I originally thought it was frozen, but programs eventually start running. I get the "Virtual Memory is very Low" error. The Hard drive light is almost continuously on, whether I boot in Normal or Safe mode. I have not seen anything unusual running in the Task Manager Processes window. I ran DDS and have posted the logs below. I tried to run the RootRepeal, but shortly after the "Initializing Program" screen comes up, the entire system resets and reboots. (This has happened twice in a row). Spybot never completes loading. Malwarebytes' Anti Malware reports No issues found. I have also included a HiJackThis log. Any help would be appreciated.DDS (Ver_09-07-30.01) - NTFSx86 Run by Randall at 16:08:38.46 on Thu 09/17/2009Internet Explorer: 8.0.6001.18702============== Pseudo HJT Report ===============uInternet Settings,ProxyOverride = localhostBHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 5.0\reader\activex\AcroIEHelper.ocxBHO: Embarq Toolbar: {4e7bd74f-2b8d-469e-92be-bf2dfe9aae2c} - c:\progra~1\embarq~1\EMBARQ~1.DLLBHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dllTB: Embarq Toolbar: {4e7bd74f-2b8d-469e-92be-bf2dfe9aae2c} - c:\progra~1\embarq~1\EMBARQ~1.DLLEB: Real.c... Read more

Answer:Very high Hard Drive Access... Very sluggish response

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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helpppp!!!!processor: P4 2.4OS: windows XP serv pack 2memory: 512mbvideocard: 256mb FX5500harddisk: 160GB & 40GBoptical drive: DVD-RWwith LAN CARD / DSL internet connection 128mbpsi reformatted my computer because i wasn't able to connect to internet. i thought my LAN CARD wasn't working well so i chose to used USB connection of my prolink modem, but unfortunately wasn't able to installed it. so i reformat my pc. i removed my 160GB hrddisk. My OS was installed in the 40GB hrddisk. after reformatting, i placed back the 160GB hrddisk but it wasn't detected when i click the 'MY COMPUTER ICON' but when i look at the device manger, it was installed & working properly. and when i look at the Disk mngt, it was also there but the drive path was blank. when i tried to right click, the only submenu action to be taken was 'delete partition' & 'help'.MY PROBLEM WAS, that 160GB has all of my files in there esp music files which i need to retrieve badly. but i wasn't able to detect the drive path of it. WHAT SHALL I DO??? i tried to mix all the cables connected but it is still the same.PLSS HELP ME ON THIS ASAP!!!!!!!!!!! I NEED MY FILES BADLY!!!!!!!!!!!!!    you can email me at [e-mail removed]il be forever grateful to the people who could help me...

Answer:HARD DISK DRIVE?? PLS RESPONSE!!! PLSS HELPPP!!!!

Only because no one else has replied yet,  I'm going to venture a guess.If nothing else, it won't hurt to read this anyway.http://support.microsoft.com/kb/308421p.s.1.)   Welcome to Computer Hope.   2.)   Don't expect any email answers.   The idea being that if questions and answers are handled here in the forum,  they often benefit others that come along later,  reading and searching the forums.3.)  You really should edit your original post and remove your email address.Leaving it posted like that exposes it to the probability that it will be found by spammers.

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Whats the proper way to wipe my hard drive for a clean install of Win2k?
 

Answer:Whats the proper way to wipe my hard drive for a clean install of Win2k?

Just us the Install CD. From there, it will ask you if you want to remove any existing partitions and reformat the drive. Black Viper has a great guide on installing Windows Operating systems. Follow this guide and you should not have any problems.

http://www.blackviper.com/Articles/OS/Install2kPro/install2kpro1.htm
 

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Please beware of buying your laptops in Poland! If you need to service it you must to deal with Anovo Poland - official Lenovo service in Poland. I sent them my Z370 over month ago. Problem is with faulty cable responsible for led matrix light. It is unimaginable to me that such simple repair can take longer than few hours. But Anovo is not able even to give me estimate date when my laptop will be fixed. Infoline guys promise to inform about my issue status but I've never got any notification from them. Every time I call them they say that it is in the service. Two weeks ago I received short email that computer will be fixed and sent back by the end of the week. Week later nothing happened and I called them again. They said that they wait for the cable and cannot say how long it will take. Infoline employees refuse to register my complaint and refuse to register my request for replacement with new hardware or money refund. Lenovo says that it is not their problem because service is the Anovo responsibility. So I am without computer and without any possibility to proceed my issue with lenovo/anovo. I am still waiting and filling the sue for the consumer court. Once again - don't buy Lenovo in Poland!!!   





Always buy 2 pieces of lenovo - one for use, one for spare parts.

Answer:Service in Poland - incompetence, lack of any response, unable to do any service

Hi  znienacka,
 
I'm sorry to hear about your experience with support and I can empathize with your disappointment.
I would like to see if I can help.
 
I've sent a request for more information via private message. Please let me know.
 
Thanks!
lak_sg





WW Social Media Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hi there, I'm hoping that someone much more knowledgeable than me can help me with my problem.  The other day, my laptop tumbled out of my trunk and onto the floor.  The following morning, I tried booting the laptop and nothing happened.  No hard drive spinning, no fan and no display.  When on ac power, the plug icon is lit.  When I press the power button, nothing happens, although the power icon remains lit.  When on battery and battery + ac power the same situations occur.  The battery and/or plug icon remain lit while I press the power button, and nothing happens. I have tried reseating the memory and the hard drive, but the situation remains the same.  I'm really hoping that this won't involve a motherboard replacement, as I'm out of warranty.  If it does lead up to a motherboard replacement, can anyone give me a ballpark on how much parts and labor would cost?  Maybe it's better to just buy a new machine. Thanks in advance for any help! =)  

Answer:T61p will not boot (no fan, hard drive or drisplay response) after accidental drop

this is a hard diagnose to make.
 
If you had the mini dock or something, you could try to use the external switch to power up the laptop. If that doesn't work then there is probably some major hardware fault.
 
Have you tried to reseat the CPU on the laptop?
 
The cost of repair would be prohibitive as the repairer has to work his way through to find the fault. The second hand motherboard on ebay are not 100% in terms of quality, as they may contain faulty GPU.
 
The cost of the motherboard from IBM parts would be 500 dollars plus. 

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Dell desk top running Windows XP Home Edition. Sometimes (usually early in the day, like now) it runs pretty well with decent response times. It often runs very slowly (esp. later in the day, ~after noon and later), taking minutes for ANY mouse click. When running slowly, the hard drive runs continually. Task Manager shows little CPU usage, but high Page File History log - which runs near 80% 'most all the time. Opening programs, printing, switching screens - anything - is painful during the slow times.

Running AVG (was running McAfee before, it was slow then, too). Run CCleaner occasionally. We've been through this once before several years ago. We have four users defined on the system, but only two of us use it regularly now. Two other computers on our internet router run well.

Looking for help - my wife is ready to have this unit "professionally cleaned" - I'll try you folks first. Thanks in advance. Let me know where to start.
GH
 

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I've made complaint written as per below email to [email protected] but I still did not get any reply from anyone from lenovo after the complaints I've made to service center through either phone or email. The email as follows:" Dear Sir, Referring to the matter above, I would like to make a complaint on the poor service provided by the service center. It has been 3 weeks since I sent my laptop for warranty claim and they have not replace the cable. I'm frustrated I've been told to wait everytime and not given a date of completion.  On 19/07/14, I sent a laptop to Lenovo authorized service center at Low Yat Plaza for warranty claim. The problem description and details is as per slip attached. On the first week, I called and the service center notified me that they identified the problem and already have the cable for replacement. They will have the technicians to fix it and let me know through sms once done.  The next week I called on Wednesday, and they said they still have not fix it. Telling me the same story again....will get the technicians to fix it and ask me to wait for the sms. On Saturday, I personally made a visit to the service center to check on the status and they still tell me the same story again. The third week I called and yet again they tell me the same story. I told the person in charge to call me back before lunch time to let me know if they can fix it so I can collect it the next... Read more

Answer:VERY POOR SERVICE CUSTOMER SERVICE

Hi llw_lenovo
 
I apologize for your experience with the local service center in Malaysia. Please send me all pertinent details via private message so we may collaborate with you. Details include Full name, shipping address, phone number, email address, machine type and serial number, and lastly all repair case numbers. 
 
Best regards,



Bgriffin2 Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I purchased a new xps13 from dell over two weeks ago.  Currently the laptop is working fine, however, I've tried tried to register the laptop under 'my products' multiple times since receiving the laptop.  Whenever I try to enter the service tag, it keeps giving me an error "Products not found. There’s no match for the Service Tags that were entered."  At first I thought maybe it was because the laptop was new, but it has been 2 weeks now and I'm still getting the same message.
Not only that, but I've been trying to contact dell through email for 2 weeks now and I always get the same "you will get a response in 24hour" reply but nobody ever replies.  I feel like the biggest moron right now because I paid for 3 years of 'premium support' and you won't even answer a freaking email.  I'm pretty close to just returning this laptop and buying a piece of *** macbook because at least apple responds to support requests.

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Question: Customer Service

Hi

I need to find some software that will allow me to track customer service. We take in calls over the phone and also emails and so far i have been logging contact dates and details on excel but it is DRIVING ME INSANE. haha.

Can anyone help? I need to be able to see a clients account (name, number, contact history, who they dealt with last etc) at a glance when they call.

And I need to be able to track how long a complaint runs for before it is solved.

Please help!
 

Answer:Customer Service

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For those of you looking to purchase a new computer or those that already have yours; I would like to share my experiences with you.  Let me warn you, I am NOT happy at all. Exactly one year after buying my computer, it crashed.  Luckily I purchased a two-year extended warranty with included the on-site repair.  I called Tech Support and told them my issue and we set up an appointment for the on-site repair to take place exactly two days later.  The first time I called was on a Wednesday and my appt was supposed to be that Friday.  It is now over a week and I still have a $750 dust collector sitting in my room.  I called Tech Support several times within that week's time; the only thing they can tell me is "We will put a note on our system. The technician and us use this same system."  I have scheduled my appointment with this repair guy three different times and all three times he has not shown up.  So basically Lenovo as a company wants your money and does NOT care wether or not you get the service that you request.  They could care less if your computer works.  Why should they care, you already paid for it....   I would like to hear back from anyone that has had this situation happen to them or someone they know.  I wonder how many people Lenovo has taken advantage of with no intention of doing the right thing.  Makes you wonder if Lenovo is a Government entity with their lack of response.....

Answer:Seriously, Customer Service???

hoser44,

Wow.    I assure you, this is not the kind of experience that we intend to provide.   I apologize.
 
Can you send me a private message with your contact information (name, address & phone), your system model (Y730, Y450, U350, etc) and your system serial number found on the bottom?  If you have the WNxxxxx service case, that would be handy as well.
 
I'd like to look into the situation and see why we haven't gotten the tech scheduled and ensure we do.   Looking through the forum, we seldom see a complaint about onsight service and while this is atypical, you have every reason to be frustrated.
 
Thanks for sharing your story so we have a chance to restore your confidence.
 
Best regards,
 
Mark

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Question: customer service

I am not sure why HP calls what they offer customer service. When the screen on my new touchsmart stopped working I contacted HP support and spent an hour or 2 trying to troubleshoot the issue. They said they would send me packing materials and information to return the unit. It never arrived and they cancelled the repair ticket. I then received a customer satisfaction survey on which I explained what happened and assured them I would never by another HP product. This seemed to strike a nerve and I was contacted by the executive resolution department who assured me they would handle my issue. They said they would send out material and info to return the computer. I explained to the rep "Stephen" that I worked 24 hour shifts and that I had to attend a conference out of town so it might be as late as 3/13 before I could get it packed and shipped. The the box arrived on Friday while I was at work. I also worked Sun Mon and Tues.  I recieved an email from "Stephen on Monday while I was at work threatening to cancel the service ticket. I called him and explained again that I was at work, I was not getting off untill Wed morning and I had to leave immediately to go to a conference downstate (which my employer paid for and where I receive continuing education to maintain my license) I explianed I would be back Fri and would make sure the package got out Sat am. He told me he would give me until 2pm Wed to either ship it or he would cancel... Read more

Answer:customer service

Hi @cwherbst ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
 
Regards,George




I work for HP

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Just wanted to note that in my 20+ years in the IT and computing industry, buying many thousands of computers (personally and professionally) from several vendors (Dell, HP, Compaq, IBM, Lenovo) that I have just had the worst customer support experience ever supplied to me from a vendor...  Thanks Lenovo... In reporting an issue with a new top of the line A720, the customer "care" person was more about telling me what they couldn't do, versus trying to find a solution to my problem. They had no idea what they were talking about and after 30 minutes and asking to speak to a manager for the second time (the first time I think I was just transferred to another tech) I was disconnected and no one has bothered to call me back. Definitely NOT a positive experience!  

Answer:Customer Service - I think not

No but as most of us have found it's a learning experience. You learn to go elsewhere in future.

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Question: Customer service

Or should they change the name of it to customer screw around.  I've talked, been hung up on, been ran around, chatted, and now on the forum to get a simple NEW keybord for my B500.  2 keys are crossed up on the key pad and I think the guy is sending me one, but he put me on hold and never came back. 2 hours of this mess.  I would not order directly from Lenovo ever again and most likely will never get another computer of theirs. Sad when you actually like the products.  I would love for someone anyone to give me a number to a person with more that a 6th grade education and preferrably one that works in the US and speaks some kind of english(as mine is less than perfect) that isn't quite so broken.  My favorite part was this, after I explained in detail even telling him to look at his keyboard so I could explain which key did not work--after that here is what happened -- He said the key board isn't working right, I said correct does not work,  he said the key board is broken, i said yes the keyboard is not working or malfunctioning,  he said keyboard does not work, I said not working, keys confused, messed up, problem, he said Ok so the key board is the only issue, ---we then went into another 15 minutes he couldn't spell my name and couldn't get the numbers.  Must be training to confuse the customer. Anyway, I would love to speak to a member of management or someone to get my problem fixed. ... Read more

Answer:Customer service

welcome to the forum, your personal experience with the warranty does sound frustrating.
 
This forum is not officially monitored by Lenovo staff, most of the people you seek usually come to help out on their own accord in their spare time. 
 
 

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Question: Customer Service

I was wondering if anyone has been promised by HP that a colleague would be following up? Or received a private message from Jeff Christopher Executive Customer Relations? I have been promised a response and received the private message. But nothing has come from either contacts. I am getting a sick feeling in my stomach after reading the posts here on how HP has resolved defective laptop issues and customer service issues. I have also googled to find numerous unhappy customers with complaints and issues that remain unsolved. My issue is regarding a replacement laptop that was custom built to be equal to or better then my laptop being replaced. I find out after the first couple repairs that it is not even the correct model number I agreed to and it is missing multiple upgrades that were to be included like the touch screen and 4 quad speakers and 2 sub woofers. The year I have had this replacement I have not been able to enjoy it once and it is going back to HP for the 6th time for repairs because it is stuck in update operations mode with a blue screen since it returned 3 or 4 weeks ago from repair #5. The case managers I have worked with have not stayed on top of the issue making sure it is fixed and this last case manager states a replacement is not an option because the old laptop was not returned. I was not able to receive or send back the defective original laptop because I was away for personal reasons but told HP this ahead of time and stayed in touch the be... Read more

Answer:Customer Service

@bellabella0036
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.
 
Thank you,Omar

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I purchased a W541 less than 30 days ago. Purchased the Gobi 5000 WWAN separately. Went to install it and found one of the two wires is missing the necessary connector. Well I purchased the extended warranty. Was told that Lenovo would send me a shipping box and it would take up to 7 days for the fix. I'm going to need it before then, so I offered to pay to upgrade the warranty to "on-site" service. Now, mind you, this is to get warranty service on a <$1 part, that should have already been there... however I was told that I "had already used my one warranty upgrade" and I needed to wait two years to upgrade to on-site service. **bleep**??! Already upgraded? Did I pick to add a year when I ordered? Yes. It was an option at checkout - it's an upgrade before the order is even finalized??? I really do not care if there why, but it is completely ridiculous that they will not take an extra $200. Worse, they said I can go to a local repair shop, but "I'll have to pay for labor costs." All to fix something that was MISSING from the original build! I'm willing to pay to fix, but for what I paid already, it should have already been there!I asked to speak to a supervisor to confirm I can't upgrade. The rude rep put me on hold for 15 min, then said there was no supervisor to talk to and got a call back number and said I'd hear from them within the hour. It's been 48 hours. No call.This is not my only interaction with Lenovo's customer service.This is my first laptop and overall, Lenov... Read more

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I am a long time fan of IBM Thinkpad user.  Recently due to my work I have moved to HK and bought a S10 for my personal use as soon as it came out in Asia.  I only use the laptop in office and place it right next to my desktop against the wall.  I never bring my netbook out since the day I got it.  It was very lightly use as for my personal stuff since I don't want to use my office computer to store my personal data. Recently I notice there is a small tiny crack on the top of the LCD cover.  You will only notice the crack when you fold the LCD down while closing it.  I brought it to the service center in Hong Kong and tell them the situation and also mention the arrrow keys on my keyboard gave weird close when press down.  They call me after a couple days and said already replace the keyboard but the case is actually not cover by warranty and will need to charge me if I want to replace the cover which close over 100 USD. I told them base on the statement of Limited Warranty, the machine should be free from defects in materials and workmanship.  The case is obviously crack before of repeating motion of open and close the LCD cover.  They told me they will talk to the upper manager and then get back to me later saying that base on the look of the crack it seems like I open the hinge too wide and cracked the cover.  I told them this is totally bull **bleep** because the crack will not be noticable unless you closing the cove... Read more

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I ordered black and color ink on 08/13. First I was told my order will be deliver on 08/21 then somebody called at my house and then changed to 08/23. I received an email now is on 09.01//Yesterday a rep from Dell called at my house and told if I order for a commercial Metropolitan video card or something. At this point I'm furious, I never ever have to deal with this type of customer service. You guys are the worst. That's why I don't want to order anything from Dell. I need the ink pretty bad and Dell make me wait forever, and then when I checked my order online..they want me sign a delay order consent, I tried to do it but always I get an error message. I am so disappointing, very, very bad busines

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Ive been receiving a very disturbing pop up from moviepass.tv stating i installed their software and i have to pay, I never installed anything! they have no contact information, nothing. i looked online and someone had actually found a number and was able to cancel it. but you have to give your customer id number. the number is 1-866-431-7720. Also i reported moviepass.tv to the National Fraud Center but in order for them to investigate it further they would need more reports on this fraudulent website from more people. so the more complaints the more we have a chance of stopping them from doing this. The website is www.fraud.org the long distance number 1-202-835-3323 and the call center is 1-800-876-7060so far i havent recieved the pop up from them so hopefully this helps. thank you.. bye
 

Answer:moviepass.tv customer service #

Welcome to MajorGeeks.com, please follow the steps below:

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.




Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.Click to expand...

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis:

Downloading, Installing, and Running HijackThis

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
Bitdefender
Panda Scan
HijackThis

 

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OMG they suck arse! Straight to India my phone call went....
Lady was nice on the other end, then in the middle of the conversation she started busting up laughing along with like 7 other people in the background and kept talking in Indian for like 20 seconds. She then said she would transfer me to activation.

Transfer...
My name is XXXX can I help you. I describe my situation. Person on other end says "Oh...". Puts me on hold w/o telling me. 22 Minutes later according to my phone, they hang up on me....

I call back.... I am currently on hold already have waited 13 minutes and 17 seconds.
How pathetic is this? I swear if the price wasn't just right I would have already cancelled from this crap Customer Service.

Rad777
 

Answer:Vonage Customer Service

People do stupid things. Like skimp on customer service.
 

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have you facing windows 10 Activation and installation problems contact our windows 10 customer service number then our support team provide you complete windows 10 support. windows 10 experienced certified customer service team provide you complete instant and fast windows 10 customer service. microsoft windows 10's free upgrade windows 10 Anniversary update offer is now over. sometimes windows 10 create lot of problems like windows 10 blue screen errors, windows 10 activation error, windows 10 upgrading issues, windows 10 driver issues and windows 10 pop-up issues so users are looking for windows 10 customer services, don't worry contact our windows 10 customer service phone number to get these proper windows 10 customer service. on this microsoft windows 10 customer service phone number our experienced windows 10 support team provide you complete microsoft windows 10 customer service.

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Hi there, anyone who can tell me contact details of the subject?Thanks













Solved!

Go to Solution.

Answer:Lenovo UAE Customer Service

UAEEnglishArabic8000-2000-1419AM - 6PMSunday - Thursday IdeaPad S9e & S10e  

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HP Printer Customer Service & Tech Support Toll Free Helpline Phone Number for USA & CANADA users
HP Printer Customer Service is always available for 247365 to troubleshoot all occurred issues during printing or at other time. Their expert technician at your service round the clock to fix any type of bug and glitch in HP Printer so that you will always have happy printing and streaming experience with HP Printer Customer Support Number.Here on in this article discussed about the HP printer technical support that offers brilliant technical assistance to ward off technical problems in a right order. HP Printer Technical Support offered here covers issues like
Keeps paper jamming
Keep going offline
Keep losing connection
Connectivity errors
Networking issues
Installation errors
Not responding
HP Printer Tech Support, where experts provide support for everybody, has a dedicated team to present technical support for HP Printer via a four–way providing that covers phone support, email support, onsite support and support via live chat.

Answer:How to get help from HP Printer Customer Service?

Spam - FE told

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I bought a Lenovo 3000 Y200 6469 22O Notebook in Singapore and changed the keyboard once due to malfunctioning, fortunately within warranty period. However, recently the keyboard broke down again and unfortunately passed the warranty period. And right now I'm living in South Korea. Anyway if they had the parts to replace the **bleep** keyboard, I would be much happier to pay for it. The problem is South Korea division customer service told me they don't have the part and they are not responsible for the product sales of Singapore. And I tried to contact Singapore division of customer service but they were not available. WELL! Excellent customer service! I have to try to contact the customer service all the way from South Korea to Singapore to replace just a **bleep** keyboard and the customer phone numbers are mostly invalid. What am I supposed to do? Throw the laptop away? What a **bleep** customer service! I'll never ever buy anything related to Lenovo again.

Answer:what a **bleep** customer service

Hi Charleschi, Welcome to the board. I'm sorry for your frustration of faulty keyboard. I checked out the Lenovo warranty page and realized that Lenovo 3000 Y200 is only announced in ASEAN countries. That is why you could purchase it from Singapore.  FYI, service centres can only provide service when a product is annnouced or to put it this way, it's sold in a particular country. Since Lenovo 3000 Y200 is not sold in Korea, the service centres in Korea certainly do not have relevant parts to fix your machine. I am so sorry... I understand that you have called customer service in Singapore. May i know which number you called? I can try it out for you. Also, I can try if i can get someone to give a quotation to you about the keyboard. I'll see how i can help. Would you mind PM me some details:First and Last NameMachine Type Model (MTM) e.g. 7660 CTOMachine Serial NumberContact number (cellphone and landlines)EmailAddress I really appreciate your understanding and i hope we can stay calm to solve this matter, ok? Thank you, Charleschi. Regards,Cleo Message Edited by Cleo_Lenovo on 06-30-2009 05:04 PM

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As I realise, many more users read this forum, I have placed this link to the post in consumerwatch regarding, myself, Microsoft, and XP. click here

Answer:Microsoft & Customer service

as resolved. J.

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I am trying to get some customer service help with a laptop replacement battery i purchased.  I need to speak to someone at HP. I purchased a new battery for my laptop and paid for express shipping. I was told my battery would arrive on 3/31. The part was sent by FedEx SmartPost and did not arrive until the following week. I told tech I was leaving the country on 4/1 and he assured me I would have the part. The part arrived while I was out of the country and caused me immense problems. Also I was charged $139.37 for the battery. I see that I can order the same part for $75.00. I am requesting a refund of the shipping and difference in part price in the amount of $74.32. Please contact me at 713-409-0601. I sent an email yesterday concerning a problem and dissatisfaction with the purchase and delivery of a battery for my laptop. Maldonado, HP employee, called me and told me that some one from HP would call me this morning, 4/23, between 8 and 10am to resolve my problem. I have not yet received a call from HP and it is 5:30 pm. I have attempted to call HP numerous times and have been transferred to never never land and waited on hold for longer that an hour on numerous occasions.  I am extremely frustrated and disappointed with HP.  If someone does not contact me to resolve this situation I will be forced to dispute the credit card charge.  Will someone please contact me at 713-409-0601. I would also like information on how to best u... Read more

Answer:Customer Service Problem

We can't really help with the financial part of your issues. As far as battery life, as you might imagine this is a frequent question and there is some prior work already done on it: https://support.hp.com/us-en/document/c01297640  I will try to escalate your question and somebody who actually works for HP might intervene and see what can be done with the credit card problems.  If this is "the Answer" please click "Accept as Solution" to help others find it.  

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Hi, I've bought a Yoga 2 (not Pro) for my wife in the US a few months ago.3 months later, she accidently spilled tea on it, and the keyboard started acting funny.On Jan 29 I took it to a lab here in Israel, and I've been told the repair will take ~10 days.After 2 weeks I called them to check the laptop status, and I've been told that since it was bought abroad,they cannot commit to a repair time. We're now in the middle of April, and they still have no idea when the parts will arrive to Israel and when in laptop will be fixed.In addition, when we asked them to at least copy the HD contents to another disk, so we won't lose anything, they told us they are not allowed to do it.This is not some on-the-street lab, but the official Lenovo lab in Israel (called CPM). The last update we've been given is that since my wife plans a trip to the US in June, she'll better take the laptop with her and fix it in a US lab. That 6 months from the day it was broken! I cannot describe how furious we are with this customer service. This is the main work PC of my wife, and she hadn't been able to use it for 3 months!Is that the standard procedure for Lenovo? Should we stop buying Lenovo outside Israel? Should we switch to other brands? I would really like to get a response from Lenovo representative on that. Thanks, Menahem Lavi  

Answer:Awful customer service

This is a community forum and not officially supported by Lenovo representatives.
If you would like Lenovo official support, you will need to call them in your country (thats the easiest and fastest way).
 
Upon searching I found this number for Israel -

Israel 1809258990

 
Sorry about your situation but if that laptop is not available for sale in Israel then I am afraid that it is not easy to get it repaired. As such, it is always better to buy a laptop which is available in your home country, for which support will be better.
 
I am NOT a lenovo employee.

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To Members of Lenovo Community:I?d just like to share my horrible experience with Lenovo customer service during the past few days.  First, I am a current T61p owner that was (note the past-tense) interested in extending my warranty with the ThinkPlus extension. However after placing the order, I was notified that there was a problem with my order. Part of the email is shown below: Dear Lenovo Customer,We are unable to complete your order due to an undeliverable ship-to address.   For security reasons, we cannot ship to Hotels, UPS stores, Mailboxes Etc., or any address in which the end user cannot be verified by Lenovo. Please contact us at 1-800-426-3325 (during our Business Hours) and refer to your order number XXXXXX to provide an acceptable delivery address and please make sure the new shipping address is added to your bank file.If no response is received within 4 business days upon receiving this email, your order runs the risk of cancellation. We appreciate your business and your prompt attention to this request. Like most people would normally do, I called the number given in the email above in hopes of resolving this issue and getting my order taken care of. Nobody answered the phone after a few minutes and I was instructed to leave a message, which I went on to do. The message said Lenovo would respond within one business day ? this was two days ago.I then proceeded to call Lenovo support to see if I could get my order taken ca... Read more

Answer:Customer Service Nightmare

afweji, Apologies for your experience.   It could be that you were referred to credit services, which operate on a call back only basis.   I agree with your point that it would be best to refer customers to a live number - will look into this further and see how we can improve. In the mean time, I would suggest calling the main sales number 866-968-4465 which is staffed and answered live, and receive help from a representative to review your order, any messages in it from credit services, and get this resolved.   If for some reason you are still at an impass, please send me a private message with your order number and I will try to help you resolve this.  As I am not able to directly amend your order, it's best to try sales first. Best regards, Mark  

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Where to start.... Here are my options: 1. HP Customer Service does not exist?.2. HP Customer Service is a joke?3. HP Customer Service is antiquated?4. HP Customer Service is corrupt?    I'll explain what has happened and let you pick one of the above categories on your own! Dec 8th my hard drive crashes, so I replace the hard drive and realize I need a media kit in order to re-start my system.  I go online to the HP website to order said media kit.  When I do, I believe it stated 2 weeks delivery time...."OR" if I pay extra it will be expedited in 2-3 business days.  Because of the weekend that means it was to deliver on December 13, 2016.  So I paid the premium (about $25).  On December 12, 2016 I get a confirmation email from HP that the unit has shipped and will be delivered on December 13, 2016.   On December 13th, there is no delivery made.  So per the confirmation I go to the tracking number to check the status.  From there, UPS confirms that received the parcel from HP on December 13, 2016 and will deliver to me on December 14, 2016.   On December 14th, there is no delivery made.  I then call the HP "helpline" which is automated only and has no clear direction to go for help so I try each option.  Each option directs you to a website so I cannot SPEAK with anyone about the problem.  In the afternoon of December 15th the package arrives via UPS and this is where the next... Read more

Answer:Customer Service summary

@Glenn2016 I am sorry you are having difficulty. We are a community forum and not a direct conduit to HP Technical Services. I have asked that someone take a look -- should there be a response, you will hear back! When you see a Post that helps, inspires, provides fresh insight,or teaches you something new, click the Thumbs Up on that Post.Fixed / Answered? Click that post Accept as Solution to help others find Answers.

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I recently had some problems with my usb 3/wlan of my y570 dying. I called it into lenovo support and they said they would RMA it for me, no problem. The customer rep also told me that i should get the $60 accidental protection plan. So i did. When i sent it in, they told me the repairs weren't covered by my warranty, and that the accident warranty didn't kick in till 30 days after purchase. I talked to a manager to said she'd take the $60 off that i wasted off the $300 repair bill. She also said she'd call me in 2 days when i got paid to complete the transaction. 2 days later no call. I call support, and the ladies not even working that day. I pay the money to get my computer fixed, and oh did we forget to tell you there's no parts, and it's on hold being fixed until we get some more. No mention of this on the phone before i paid for it. Lenovo support is absolutely horrible, and I will never buy their crap products again. Wow what a failure in every aspect of your business. Lying to customers is apparently taught and well established here at lenovo, along with building shoddy products that die prematurely. GOTO HELL LENOVO!!!

Answer:customer service is atrocious

Hey Sp0rk1859,
 
Sorry to hear about the issues you have encountered in getting your machine repaired. I'd like to see if I can offer some assistance to you. I will send you a Private Message (PM) for some further details.
 
Best Regards,
 
Ty

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Bought a new laptop for my child and it is broken in less than 45 days.  The tech determined it is broken and motherboard needs to be replaced.  This laptop is used by child at school on a daily basis and they expect the child to be without a computer until this is fixed.  Apparently it is not their problem and they suggested "Don't you have another Device for child?"  The representative barely spoke English and they really don't care about their customers.  Upon insisting to talk to Supervisor, obviously the supervisor is always busy and cannot attend.  Waited for over 90 minutes to talk to supervisor who pretty much repeated the same thing.  
I understand things break.  How hard is it to provide a replacement?  The replacement supposed only works if it is within 30 days.  They have no intention to help and realistically don't care about customer.
Now I have to buy a new computer for the broken piece of ****?  Never buying a DELL AGAIN.  Horrible equipment followed by even worse customer service.  
For the reference, the supervisor's name is "Jericho A"  Not even sure if this is the right name (as this was provided with great reluctance by the agent)

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Hi I would like to convey my disgust at the level of customer service offered by Dell ' customer service'.
I personally own a DELL XPS desktop for business use and have endless problems with video card issues, this I manage ok with except for the occasional freezing and crashing. I purchased DELL due to the rave reviews. I also have a LENOVO laptop which had an issue with a hinge problem. I contacted LENOVO and even though 2 years out of warranty this was repaired. Apparently a known problem.
I have just found out that my son (who suffers from mental health issues) has exactly the same hinge problem with his DELL XPS 13 9343. He has contacted Dell Email Support and basically been informed the unit is out of warranty, It has now got to the stage that the laptop no longer connects to the internet as the problem has caused the wiring to break to the WIFI card. There is a casting inside (next to the hinge) that has broken. Unfortunately the email sent from DELL asks him to ring thereby assuming he can TALK ON THE PHONE. Unfortunately his illness prevents him from doing this. I have only just got involved when I saw him trying to effect a repair to enable him to get on the internet.
Surely DELL must have some other form of discussing issues whether in or out of warranty. People may be impaired in some way from making telephone calls !
I also believe this is a common problem on this particular laptop. I have read reviews going back to 2012 with the same problem and bel... Read more

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I've seen a few posts on here discussing various BB providers. We signed up with Tiscali for the 512 kbps last August and were very pleased with the speed it took to set it all up.However, we moved house in April and they are incapable of dealing with a house move. Once, it took me 5 hours to get an answer from the customer service helpline. Our moving date was 10th April, we rang 10 working days before the moving date to request our new line activated. We stopped waiting last week when our cable connection was put in. Letters to their customer service department in Milton Keynes (you can't complain by email!?) have gone unanswered. Supervisors and/or managers on the telephone lines are non existent. And the more you ring, the longer it takes them to go through your notes, therefore the more money you are paying for the national rate call. One of our calls was logged, by them, at 34 minutes with no end result.I have phoned them 7 times to find out what is going on. On each occasion I have been asked to confirm our new address. We have also received 3 calls from them asking us to confirm our new address. And they still can't get it right!However, our 12 month contract has eventually been cancelled early as I have now refused to pay them another penny.The moral of the story...don't use Tiscali if you intend to move house as they just cannot cope and have no idea of customer service.

Answer:Tiscali Customer Service

Wrong forum click here

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I had mailed my complaint on 20th july Case id 4775492341.My laptop is currently under warranty.I was alloted onsite visit on 21st july 2016. which was promised to be attended within 48 hours.  I have been calling everyday since. I have written emails via your website and also to the service head.I am told that my complaint will be addressed, but i have not recieved any service till date. I am extremely disappointed with the service provided! Not only there is delay from your side, but also you do not respect your costumers time!! What more do I need to do to get my laptop fixed! 

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I need to send my laptop for reparring but I don't know there is any customer service in Perth? I tried to contact Technical support but they have not gave any detail about customer service in Perth.

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get best Apple Laptop support just at a phone call.
Call Apple Support UK at 0800-046-5725 Toll-Free for Apple Mac Support Number, Apple Customer Support Number, Apple Laptop Support
 

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Fantastic service - you must be joking.
My Lumia 920 will not restart for the second time, despite hard reset, recovery software it will not turn on. I have called Nokia support who are unprepared to help despite the product being in warranty, They tell me to use the online service booking tool, I would but the site has been down for 2 days, despite assurances it would be only a few hours. When I contact the third party 'Anovo' for information all my emails are ignored, I even sent a message to Matt Channing head of customer care in UK, again no reply. When I call customer services again I am basically being lied to as to how long the site will be down.
I have now spent three days just trying to return a faulty product back for replacement. Terrible service, the whole office has been witness as to how bad the service is, so Nokia have certainly lost 20 potential customers, and as time goes on and I get more frustated with appalking service, I am tweeting, Facebooking and basically letting as many people I can to not go near any Nokia product at all, not becuase of the products in themselves, but when something goes wrong the message from Nokia is "we could'nt care less" . I will now be spending yet another day trying to find someone at Nokia who can help

Answer:Appalling customer service

Scaring the birds away won't stop a tree from bearing fruit.

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Hello.  Can anyone provide me with the contact information to escalate an issue I am having with the Lenovo Customer Service?  I have a ThinkPad X1 Carbon 3rd generation.  I have had to send in my X1 Carbon for repair on three different occassions.  I have had to call technical support on at least 4 different ocaissons which has provided little help.  The first time I had to send it in the screen needed to be fixed and the computer was overheating, causing the fan to run very loud and at very high RPMs.  I received the computer back from repair.  The screen was fixed, although they left several streaks on the screen from what looked like an attempt to clean it.  They replaced the fan and yet it continued to overheat and the fan was running loud and fast.  I called tech support.  This was a terrible experience.  They opened a new case ID and had me send it in again.  I sent it in a second time.  I received the computer back.  The repair summary stated the motherboard was replaced.  However, it continues to over heat, causing the fan to run loud and fast.  In addition to this issue I also noticed that the repair facility had left scratches on the lid of my less than 6 month old X1 carbon and they managed to damage the keyboard.  I called technical support and they opened up yet another case ID and had me send it in for repair for a third time.  Now it has been over 3 weeks and I still... Read more

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I took delivery of a new mini-tower last week and I have been trying to get thro' to Mesh's customer service and technical support since Tuesday this week. I just get held in a queue. Ahhhh!!When I play a cd on the CD-RW/DVD-Rom the sound is very distorted - it downloads data ok, it's not the speakers as I have tried another pair and it plays sound clip from my music perfectly. Also the 90 day Microsoft Office tr4ial asks for a 25 character key which wasn't supplied. Any ideas

Answer:How do you get customer service from Mesh ???

update sound drivers, for the sound problem and the office trial, leave that and use Open Office?

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Customer service has a significant role in the growth of a company. To improve the quality of customer interaction, our director board has decided to implement customer service software in our firm. I believe the operations like call automation will surely help to enhance the communication with the client. Most of the companies are now using such systems. But we have never used this before. So getting your suggestions and advice about implementing this system would be really helpful at this time.

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I highly recommend that you do not purchase any of the products from 2shareit.com. Their "customer service/support" seems to be quite non existant.

I purchased 4 of their software programs from them and have sent 3 requests for some help and they have not answered even one time, even to tell me no....
 

Answer:Non existant customer service

Id recommend resellerratings or epinions
this isnt the function of this forum
 

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On May 17th, 2016 I ordered Inspiron I7 7000 laptop, Skullcandy headphones and 8GB of laptop memory. I received the headphones and memory around the 20th. The laptop was shipped on the 20th. On the 24th FedEx delivered the laptop to the wrong address and they were unable to recover it. I sent the FedEx case number to Dell customer service on the 26th and they stated a replacement would be sent out next day air. Also on May 26th, Dell billing department stated my Dell Preferred Account would be pushed back to July for my first payment. I received and email on the 27th that Dell has processed a replacement and I will be notified when it will be shipped out. I requested an order number so I can track the item and I received another email on June 1st stating that an order number has not been generated even though the replacement has been processed. They will send me an email when it is shipped. It is June 7th and I have not received an email. A Dell customer resolution rep contacted me (only after I filed a complaint with the Better Buisness Bureau) and informed me that a replacement laptop HAS NOT been processed. Dell customer service WILL lie to you. Please do not buy anything from this corporation.

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Just bought the IdeaCentre B500 5 weeks ago.  Comes with a video chip that windows cannot support without some effort.  After many phone calls and HOURS on the phone with reps, Lenovo sent out someone from Smartech to replace the video card.  The guy did not show up when he said he would and when he finally did, he really beat up the computer.  He never checked to see if the system was working and would not return my calls asking him for help.  I had the pleasure of sitting on the phone for about 2 hours with a hardware rep at lenovo who said it was a common problem with the software and that he would fix it.  Of course, I had to BUY a software warranty to fix a problem that the computer came with.  He did fix it but the computer is scratched and I have serious misgivings about having purchased this.  Customer service is nearly non existent.  When people post that, it is true.  I have complained to both Smartech and Lenovo but to no one's surprise, I have heard nothing. 

Answer:Poor customer service

hey swampfox,could you pm to me the following : Name: Mobile: Email: MTM [machine type model]: (IdeaPad Series - http://consumersupport.lenovo.com/UserFiles/NB%20label(1).jpg , look at the Type xxxx-xxx)S/N: Date of Purchase: Case Number : (if any)Description of issue :





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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I just had a very measured conversation with the Service Repair people, but there were a few things that struck me as utterly ridiculous.  So if Lenovo is interested in understanding the customer perspective, I thought it would be a good idea to share. I bought a IdeaPad s10-3 netbook a little under a year ago.  I did extensive shopping around to find a machine that was not only a good deal, but that would be more than the piece of crap netbook that my sister has (she has an HP).  I liked the s10-3, and despite the Lenovo reputation for bad customer service and questionable quality for their non-Thinkpads, I bought it. I absolutely loved it for the 9+ months that I had it.  It was good to surf the internet and write e-mails, it had an excellent battery life, it was very portable, and it could handle Microsoft Office.  Apparently I loved it to much.  I took it too many places.  Because despite placing it in a memory foam carrying case when I took it around, I found that the cover (basically the screen) was misaligned when I closed it.  One of the plastic hinge covers had broke.  The plastic had broken off the bezel and it was no wonder that the stresses was centered on that piece - there wasn't much else holding the hinge in place.  Once that plastic was gone other plastic parts started to snap out of place. "Okay," I thought," this netbook was fairly cheap, I guess eventually the plastics had to fail." ... Read more

Answer:Can I complain about the Customer Service here?

hey aimeemoriwakicould you PM to me the following ..Name:Country:Mobile:Email:MTM [machine type model]:(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)S/N:Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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We have a Livebox wired to a desktop and wireless to a laptop. Both computers are running Media Center. Last Wednesday, the desktop lost the internet connection. Customer Service tried a few things and decided that some settings on the desktop had changed. (How, I don't know!). Customer Service led me through and re-established the connection after about 20 minutes. I then noticed that the "Liveprinter" was now enabled on the desktop although I understand that Orange are not ready with this facility. Three days later, when Madame switches on the laptop (first time for over a week)........no internet connection. We phoned Customer Service and after explaining the above history, the Service guy said that they do not support wireless connected computers running Media Center!!???.....but there is support if the machine is wireless and running XP SP2! Is this correct? Perhaps I've missed something obvious or is it tucked away in the small print? Obviously from the Wednesday assistance they do support wired Media Center.

Answer:Livebox Customer Service?

They are talking through their posterior, as usual.If you get a problem that they cannot sort out, they blame you and say this kind of thing.They should support the livebox regardless of what it may be connected to, xp, media centre, win2000, etc.try this however: On the laptopClick Start - Run, type services.mscThis will open a window, scroll down near the bottom and find Windows Zero Configuration - Right Click it and click 'Start' or 'Restart'. you may have to repeat this.Now check to see if you have a connection with the livebox. This is a Windows problem, rather than a livebox issue, but they could have done this with you.

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My 18 month old Dell Inspiron 6000 suffered a hard drive failure last week which was replaced under warranty.This week the battery failed and I was told it was only warrantied for 1 year and I would have to buy a new battery, cost, 108-00.I was promised urgent courier delivery and 3 days later have heard nothing.I have just spent a frustrating 30 minutes talking to India and being passed from pillar to post on 0870 premium rates and getting absolutely nowhere.I will NEVER buy another Dell - can somebody please tell me where to write so I can vent my considerable anger at this appalling service.I am going abroad shortly and need the laptop for my degree studies and I am hugely offended by the total lack of interest shown by Dell.Buyers beware.

Answer:Dell Non Customer Service

I think this thread shoud be in consumerwatch

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Purchased Medion Multimedia PC in March 2005.E-mailed Medion on Thursday 8th February 2007, no image on monitor (suspected Graphics Card, Medion agreed!) Phoned later that day, was told engineer would telephone within 3 working days to arrange visit for repair.Waited 4 days, phoned again Wednesday 14th February, told `agent` or engineer would contact me shortly!Thursday 14th February, had to telephone again, told this time that details would be passed to the "repair dept" for attention!Friday 15th February, again telphoned, as no response to date! Told that this issue would be discussed with a "colleague" and repair dept would be contacted again and someone would telephone me by 8pm this evening Friday 16th February!I am not holding my breath?????Can anyone suggest how I can motivate Medion Electronics UK to get their proverbial fingers out????????????????mij

Answer:Medion Customer Service

strange that, I had an engineer out twice, faulty hd and sound card problems, engineer came out within 4 days on both occasions, engineer did say they travel the country so you may have to wait until he/she is in your area but as I say, longest wait was 4 days. hope the service improves for you and you don't wait too long

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I registered for this site just so I can complain about the terrible customer assisstance I am currently recieiving, Imon the phone now for 47 minutes all I want to do is get a battery sent out to my Org the  Veterans Affairs. Ive been transfered 3 times, twice to the wrong depts and the techs' english is TERRIBLE. THIS IS SUCH A WASTE OF MY TIME TO BE ON HOLD FOR SO LONG FOR SUCH A SIMPLE REQUEST!!!!!!!!! ALSOYour self help features on your website are

Answer:TERRIBLE CUSTOMER SERVICE

@progradeu? To better help you we would need a proper model number or product number of your laptop/desktop??? http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108 REO

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Following our forum threads regarding 1&1 customer service problems I wrote a personal email yesterday to Jan Friebe, the 1&1 head of customer services. I expressed our dissatisfaction with the level of response we've experienced since reaching an agreement with 1&1 that they would work with us directly via the forum.Jan called me today, and we had a long discussion about the best way to deal with these matters in the future. Jan explained that with 3 million customer accounts under his care he simply isn't going to have enough time to deal with each and every case himself, and the agreement we reached is that we'll handle future issues as follows:1. In the first instance any forum member who has a problem with their 1&1 account will attempt to obtain resolution by contacting the 1&1 customer services team in the normal way - either by email or by phone. Virtually all problems are resolved in this way.2. If, after you've tried this approach you still haven't achieved anything you should post a thread in the forum giving brief details of the situation. It may be possible for one of us to offer help or advice. If at the same time you send your account number to me by email I'll forward it direct to Jan Friebe, and he'll nominate a member of his team to deal directly with you until the problem is solved to your satisfaction. You can then update us via your thread.I've asked Jan to look into the outstanding matters that have been the trigger for our concern, and he's promised to ... Read more

Answer:1&1 customer service problems

It is nice to see yourself/PC Advisor pursuing such an interaction with 1&1 and I hope something useful comes out of it.If the information bounced around in this forum over the last few days is anything to go by though, I'd say that 1&1 have their work cut out.I doubt that anything they can do will reassure certain members of this forum that their sites will be in any way safe with 1&1 over the long term. If they (1&1) manage to improve their future handling of customer complaints though, at least something positive will have come out of so many negatives.I'll be keen to keep tabs on this and observe its direction and developments.

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Hello, I purchased a Y530 Lenovo Ideapad from Circuit City 2 weeks ago.  It was supposed to have the 64 bit operating system on it, but it only has the 32 bit operating system. After calling Lenovo, they said they would call back later in the day with a solution.  I waited all day, and they never called.  I called back the following day to find out that my note wasn't sent on.  I had to explain the problem again.  I was told a service tech would come out and install a new hard drive for me in a week or so.  A couple of days latter, I received a call from the service guy and he said he would be over in a couple of hours to fix it.  A couple of hours later, he never showed up.  He then called and said he would be over by the end of the day.  The end of the day came and he didn't show up and called and said he would come back some other time.  Keep in mind, I took the day off work waiting on this service tech. I then called Lenovo and told them the story.  I was told to call the company doing service.  I called the company doing the service and asked them to change the location to my work place. The service company said that I needed to call Lenovo and issue a new request as it is in another zip code.  I called Lenovo once again, and told them the story.  They said they would just send me out a box to ship my computer back to Lenovo and they will fix it.  I called on Friday and they said th... Read more

Answer:Lenovo Customer Service

Zepher, Apologies.  I've sent you an email and will help ensure this gets resolved quickly. Best regards, Mark

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Just wanted to share a good experience. Last Sunday evening an APC UPS that I had bought in June failed. I called APC the next morning and by a little after noon the next day I had a replacement unit and a prepaid return shipping label. Put the dead unit into the box and dropped it off at the local UPS store. Good customer service APC. BTW this is the first failure that I've experienced with APC ever and I had many units over the years.

Answer:APC Good Customer Service

I have two CyberPower UPSs and I've had really good experiences with their support as well. I'm much less happy with the products themselves. One of the two is an OR1500PFCRT2U unit I paid $420 for. I had to get it replaced after 1.5 years. CyberPower was really good about handling the replacement. But now, just over 2 years after that, the replacement unit is acting up. They tell me it needs replacement. My warranty has expired.

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When I asked how to file a customer service complaint via the chat feature of the Acer website, the person suggested that this forum would be the best place to do so.  I have also submitted this information to the Better Business Bureau.  Summary: I purchased an Acer laptop on 09/23/2017 (Acer Spin 3 SP315-51-34CS), which I discovered was broken at home when I took it out of the box and tried to turn it on. Acer told me to send it to the Acer Repair Center in Texas ? which was misinformation, as I live in Thailand and have since been told that I should?ve had it repaired at the Acer Repair Center in Asia ? and it took several hours on the phone with 5 different customer service representatives to get the shipping label for repairs in Texas, and Acer is now refusing to cover shipping to Thailand.  This is for the laptop that I paid $544.36 and was broken upon purchase, and I have still not been informed when I can expect to have a functioning laptop. Detailed description: While I was recently in New York City for work, I purchased an Acer laptop from P.C. Richard & Son (590 Atlantic Ave, Brooklyn, NY) on 09/23/2017.  When I opened it at my apartment the following day (09/24/2017), I discovered that the charger didn't connect to the computer properly (it was too loose, didn't appear to be the right fit), so I called the store to try to return it.  They informed me that there is a 1-year warranty for the laptop, and that upo... Read more

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this is ultimately a rubbish product, extremely disgusting waste of money. the pc lags and never does anything i want it to actually do. soooo very slow and hard to work with. the screen in the corner has gone black for some unknown reason and the operating system is stupid. i use this laptop for school purposes and i cant have it shutting down or restartung by itself for some other stupid update it has because nothing ever changes. very very poor customer service lines, i tried ti get help online for it but nothing ever comes from it as just doesnt do anything. i bbought it through dicksmith with extended warrenty but what am i supposed to do now???? dicksmith has closed down and i cant gt a hold of anyone to hep or replace the pc. get it together Hp and do something abot your products

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