Computer Support Forum

Lenovo S10-2 Software problem or hardware problem?

Question: Lenovo S10-2 Software problem or hardware problem?

Hey guys I've had the Lenovo S10-2 for about 1 1/2 - 2 months. So far so good. I've been using it for hours on end and everything works without a hitch. BUT, yesterday night as I was on firefox, I was scrolling down with the down pad and next thing you know the browser goes crazy. It kept constantly shifting to fullscreen mode then normal mode over and over so it rendered firefox useless. I ctrl+alt+dlt 'd the firefox and opened it up again. Everytime I would press the down keypad it would go crazy again.So I tried downloading the Chrome browser from google and the same thing happened when I pressed the down keypad. Then I noticed when I pressed backspace it kept doing the same thing. I then hit the "Windows" button where it pops up the windows menu on the lower right corner and it started clicking that nonstop really fast. It would pop up, go away, pop up, go away. This lead me to believe its not just a problem from the browsers but just a problem with software?? I'm scanning it right now with AVG to make sure there isn't a virus. I haven't downloaded anything on it for a while so I don't think it would be a virus. I didn't change anything on it so why is it like this? If its not clear let me know and I will try to clarify it a bit better, but it just seems as if when I type a button, it automatically clicks another button nonstop. Its pretty annoying. I'd hate to send it to service and get a new S10-2 as I have a bunch of bookmarks, programs, documents on it already. If you guys have any ideas that would be awesome. I realize how much I love this machine. Do you guys think I should just call in service?

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Preferred Solution: Lenovo S10-2 Software problem or hardware problem?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Lenovo S10-2 Software problem or hardware problem?

Ok guys I've been using Chrome on it again and it isn't repeatedly clicking fullscreen and regular screen anymore... But there is another problem now. Everytime I press "1" it toggles to full screen. It toggles to full screen on a browser, and even when I have a windows folder open, it toggles to full screen on the folder. And when I type something and I make a mistake, I usually hold shift then right or left to hilite the whole word to delete. Whats weird is, i can hold shift and hilite everything to the left, but when i hold shift and try to hilite everything to the right it doesn't work. I have absolutely no clue whats going on. It seems as if shortcuts on my keyboard were assigned, like full screen to when I press "1" or I cant hilite to the right anymore.

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Okay, right now I'm currently trying to find out whats wrong with a keyboard that is on a laptop, after the computer starts there are some script errors, I don't know exactly what they are but I ran combo fix without safe mode and restarted the scripts went away...and it started working after restarting a couple times it started to work then restarted more the scripts came back and the keyboard stopped, even in safe mode but after five or so minutes the keyboard was able to type again, I checked the device managers and everything is update and no error, I ran a combo fix and have the report if you guys want to see it let me know, Its an HP DV6 series with 64-bit windows 7 OS, I'm stumped I have no idea whats up, I'm ready to just put in the recovery disks and see whats up, but he has like 250 gigs worth of files Games etc, Can I back it up to a hard drive and install go back to where it was normally or can that be a problem?

Answer:Laptop Windows 7 Problem/Software/Hardware? Keyboard problem


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Hi, I'm new here (meaning I just made an account but have been lurking around every time I had computer trouble. This time however, I couldn't find anything that resembles the trouble I'm currently experiencing) and I'm hoping if anyone can help me or tell me if I should just throw my laptop against the wall.

I've had my printer (details and TSG SysInfo below) for over a year now, and never had any trouble with it. A few days ago, I needed to print something but wasn't able to (I can't remember what the error said, it didn't happen again) so I uninstalled the printer and re-installed it by downloading the drivers from the HP website. Pop-up balloon said that it wasn't successfully installed and when I would try to install the driver by going to print management and click on Printers I would get: "An error has occurred on the script of this page. Line: 40. Char: 21. Error: Object doesn't support property or method 'SetPrinterName'. Code: 0. URL: res://C:\Windows\system32\pmcsnap.dll/81". So I clicked on Drivers instead and tried to install the driver there and it said: windows found driver software for your device but encountered an error.

Do understand that I have no idea what I'm doing whenever my computer doesn't behave as it is supposed to, and everything is done by trial and error; mostly error. For some reason I felt the need to do a chkdsk /f /r which was scheduled on the next restart, b... Read more

Answer:printer problem? software problem? hardware problem?

Could be the Hard drive has gone faulty. What make and model is this Laptop?

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So I recently moved for my job and packed up my desktop. After 3 months of not using my desktop, I decided to hook everything up and give it a boot. It worked fine for the first 5 minutes, then after a shower, I came back and got a blue screen. I decided to hit the power button and since then it hasn't been working. It starts up, runs, then asks if I want to continue in "Safe Mode" (which doesn't make it work), "Normal Windows" (doesn't work either) or "Last Current Windows that worked" (doesn't work either). After that, it loads for a second, then restarts.

I have no clue if the movers were rough with my dell and thats why it isn't working. Or if it isn't working because of a software problem.

I decided to take video of it to show you guys exactly what is happening. Hopefully it'll help out in solving this problem. Sorry if the video takes a long time to load, I had to use my digital camera to shoot the video.

Everyone here has been so hopeful before. Thanks in advance for your advice, and thank you all for the wonderful help you have provided me in the past. I have nothing but the fondest respect for you all.

v/r - USFSoccer

Answer:Software problem maybe hardware problem (vid. of problem included)

Right when you see the Dell logo, start pressing F8 for the Advanced Boot Options menu. When it comes up, select Disable Automatic Restart After System Failure. The loading process should stop on a blue screen error. Make a note of the error number(s) and any file names and messages, then post them here. The blue screen is coming up, but it flashes by too fast to see it. Selecting Disable Automatic Restart will allow you to see the screen and write down the details.

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Yesterday, I came home from work to see that my computer had done a reset on its own. When I turned it on, I found the Win 10 Anniversary update waiting for me. Since then, I have had several crashes with games, and even blue screens.

The BSOD's go by so fast, that I had to turn off the automatic restart just to read the error as STOP CODE: MEMORY MANAGEMENT. Apparently, this means that there is a problem pertaining with my RAM.

A few months ago, I came on here with a similar problem after my PSU blew and I had to get anothr one. I solved that by buying 2 new RAM cards to replace the ones inside. I ran a memory diagnostic which showed no problems, and right now I'm running a system file check scanner as well. If both of these come back fine and there are still problems, I may have to get new RAM sticks.

I have a 2 year warranty on them, so replacing them again would be no problem. However, before I do that, I was wondering if the problem might be my motherboard or CPU as they are the only components still used from the computer from when the Power Supply blew? These would be my 3rd set of damaged RAM cards in a year, and that just strikes me as weird, especially since they are designed to withstand overclocking conditions.

Answer:Unknown hardware problem (possible software problem)

As the computer shut dow/reset for some unknown reason, I'd suspect that unknown event to be related.

Could be power related (ie: power surge or dirty power), power supply (if you are using a non-Tier one model, or possibly the motherboard.

Bottom line, some event occurred which caused this issue and it likely isn't related to previous issues.

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The short version of my problem is that at some point after a reboot, certain web pages fail to load.  I'm not sure what the root cause is, at all.  I am running Windows 7 SP1 and was up to date with updates when this started.
When it started happening:
Thursday night, the power flickered at my apartment and made my computer reboot.  I figured it was a good a time as any to install Windows updates since I hadn't done that in a while.  After doing so was when I first noticed the problem.
The problem:
What happens is after I reboot, at first, everything works fine.  At some time after, some web sites just don't load.  The sites that don't load are consistent (if I reboot and wait, all the same ones fail).  A couple examples are itself and any of Valve's (the game developer) sites.  It doesn't seem that computer help/anti-malware sites are all not working, since MBAM and AVG's sites work.  Google itself always works and when Googling for info on this problem, I seem to find more sites that don't work than do, once it starts happening.
I don't know specifically at what point stuff stops loading.  I tried rebooting then going to read a book for an hour, and it was working when I tried immediately after.  If I reboot and open Firefox with a ton of tabs and start browsing around, it might stop within a few minutes.
What I tried:
At first I thought it was my Internet connection or ... Read more

Answer:Infected? Hardware problem? Software problem?

Hello knismaps, let's see if we can find something.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Download TDSSKiller and save it to your desktop.
Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
ADW Cleaner Skip or rerun it.

Please download AdwCleaner by Xplode and save to your Desktop.
Double click on AdwCleaner.ex... Read more

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Hi all, I was hoping someone could help me out. I've been having a reoccurring issue with my laptop. The basic issue is that it runs very, very slow - using about 80%-100% of the CPU when a program is open and 30%-50% of the CPU when no programs are open. If I try to restart the computer, it will hang on a black screen between the "Starting Windows" screen and the "Welcome" screen.

The first few times it occurred (July, October, and mid-November) a System Restore from Safe Mode solved the issue. The fourth and fifth times it happened (late November and early December) I had to try restoring to multiple different restore points before it would work again. The sixth time (mid-December) no amount of System Restores did anything. I ended up running the "sfc scannow" command and that seemed to solve it. The seventh time (late December) neither System Restore nor "sfc scannow" did anything. I ended up reformatting and doing a clean install of Windows. That solved the problem for about a week, then last night it started happening again.

I'm a little lost at this point. I've run tests on both the memory and hard drive and they came out fine. I looked through the event logs each time the issue occurred and didn't see anything that seemed likely to cause this. The fact that it keeps reoccurring, even after a clean install, makes me think it's some kind of hardware issue. But the fact that the computer works completely fine... Read more

Answer:Strange Problem - Not entirely sure whether it's a software or hardware problem

Hello and welcome.Use Process Explorer to provide an overview of your running processes.Download the .zip file and extract to a folder on your desktop. Run program. In Vista/7: Click File > Show Details for All Processes.Click View > Select Columns and check the Command Line box. Click OK.If necessary, continue to use the computer until it displays the undesirable behaviour (lagging, freezes, etc). Immediately switch back to Process Explorer and press the Space Bar to pause updates.Click File > Save As.... Save to your desktop as procexp.txt.Attach (do not copy & paste) procexp.txt to your next reply. Use the forum's "Full Editor" to attach files.Note: Do not unpause or exit Process Explorer unless directed to.==========================================Use Speccy to provide details of your computer's configuration.Download, install, and run After Speccy has finished gathering information, click File > Publish Snapshot In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed. A web address will be displayed, click Copy to Clipboard and paste it in your next post.=========================================

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For reference, I have a Dell Dimension 4400. Yesterday, I was working in Microsoft Word. I was saving to the A drive on a 3.5" floppy. After about 2 hours of work, I got an error message saying that Windows Explorer had to shut down and restart. It automatically did this and successfully rebooted Windows. All of my initial applications loaded fine. After about a minute, Windows gave me a message saying that the system has recovered from a serious error. Apparently, there was a problem with the explorer.exe in the Temp folder. After I saw this message, Windows gave me another error stating that it had to shut down and restart again. This cycle continued until I decided to totally shut down windows. When I turned the power back on, my computer froze at the back Windows welcome screen. I did this about 3 or 4 times. To me, this seemed like a software problem. So I turned off the computer again and let it sit for awhile. When I tried turning it back on, the pc beeped and the moniter alerted me that there was no signal from the computer. Now this seemed like a hardware problem because I couldn't even boot up the computer. I finally called Dell. They took me through a step by step process, trying to deduce the problem. At first they thought it was the memory. I have two memory sticks, and we tried taking one out, then the other, and so forth. The technician on the other line seemed to think that there were no problems with the memory. She said it was a problem with the process... Read more

Answer:Software Problem or Hardware Problem or Both??

I have never seen an explorer.exe issue relating to hardware. However stranger things have happened. Before you replace hardware, have you tried to repair windows via OS disk ?

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I have built serveral computers without much difficulty. My last one is got me a little stumped. Here is my system.
Asus a8v deluxe motherboard
amd 64 3700 2.2GHZ 1mb L2 cache
NZXT-case with 4 fans
Logisys 650 watt power supply
windows xp pro sp2
sapphire 3650 agp 512mb
2-western digital 120gb hard drive in raid 0
Asus Dvd-rw drive
2 gigs of G-skill pc3200

My first two boots when I turn the computer on will boot just about to go to the welcome screen before it restarts. It does this usually twice. By the third time it seems to be warmed up enough not to do it. I am wondering since I went with a cheap power supply, if it might be the voltages. Any ideals? I have already reformatted and reinstalled windows. Got up this morning and started it up. It restarted twice.

Answer:Is it software problem or hardware problem?

although we don't recommend this brand it should have plenty of power for your system
check for a bios update
chkdsk /r on the drives
check if you have scope to increase the ram voltage,the m/board may default to low

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I have a Dell Inspiron 5150 laptop (3.06 GHz / 2 GB (maxed out) / 250 GB / 1600x1200 15" screen). This model was widely known to overheat, and as a result of a class-action suit, Dell replaced the mobo about 3 years ago. It has run flawlessly the six years I've had it.

I recently upgraded the 60 GB hitachi drive that came with it to a 250 GB WD drive. After a while, it said it wouldn't boot. I booted to Knoppix and everything was still there. I copied what I needed off to a USB drive, wiped the drive clean, and started over. Everything was great for a week or so, and then it did it again. I put the old (HitachI) drive back in, and it booted a time or two, and then it apparently died of old age. it HAD been just fine, but now it only clicks, and the Hitachi diagnostics say it's hosed. I assume this was a coincidence, but maybe not.

So, back to the (new) WD drive. I ran WD's diagnostics on the drive, and Dell's on the laptop, and everything passes its diagnostics. I zeroed the drive, re-installed XP Pro, loaded SP3 and all of the associated updates, re-installed my apps, and everything was fine. For about a week.

A few days ago, it again popped up "A disk read error has occurred. Press Ctrl+Alt+Del to restart," which just takes me back to the BIOS. I see the message of this text in the boot sector of the first partition, so I know it's coming from there.

Knoppix, booted from a CD, can mount the drive just fi... Read more

Answer:Hardware problem? Software Problem? HELP!

Have you tried Western Digital Drive tools?

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This is my first post here so apologies if I haven't included enough info, please let me know and I'll do my best - I'm not very tech savvy!

I have a new laptop, a refurbished Toshiba Portege Z30, Windows 7 Pro 64 bit, SSD.

The first problem was the first time I used it that it froze while configuring Windows Updates. Sometimes it freezes/hangs on the shutting down page, coming out of sleep or hibernation mode and sometimes when starting up, after I enter the password. I have force shutdown when this happens and start in safe mode, then restart and it will be ok. If I start Windows normally after a forced shut down it will freeze up again.

On one occasion I closed the lid putting it into sleep mode, put it on charge, came back to it 30 minutes later and the fan was running at top speed and when I ioened the lid there was a black screen.

Another occasional problem is that the clock gadget disappears after starting up. If I right click on the desktop and then on gadgets nothing happens. If I restart the laptop the clock gadget reappears.

More occasionally when it starts up the touch pad does not work. After restart it will work again.

I have reinstalled Windowsto out of box state, from the partition, as advised by the place I bought it from but I still have the same problems. Another worry is that sometimes it gets very hot between the lid hinges, the fan and air outlet is there on the back and I think the RAM is in that area too, could that be significa... Read more

Answer:Could this be a hardware or software problem ?

I would clean install the OS and see if it will behave. In the meantime try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup

Temps can be significant. You can try watching temps with HWInfo.

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My computer occasionally freeze and restart during games. It happened pretty often during Icewind Dale 2, maybe once in Doom 3, and every 4 hours or so of Half Life 2. Now I'm pretty positive that it's not overheating, considering I have a personal use oriented fan directed at the entire motherboard (the GPU fan is rattling when speeding, so I'm doing this until I replace it), and the computer is petty new, it was formatted, has new hardware and latest drivers.

It's an AMD Athlon 3200+ with 1GB of DDR400 RAM, a 7600GS GeForce, and a Gigabyte GA-K8N51GMF mother board. I'm running Windows XP.

Answer:Not sure if this is a software or hardware problem

Problems such as this usually indicate overheating, as you have mentioned. I would still check the temperatures to confirm. They're usually in BIOS. The other thing this could be would be power. How many watts does your PSU output? You have to make sure that it provides enough for when your system is under load.

Also, it is good practice to keep your drivers (particularly video!) up-to-date.

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Hi I am new to the site,
Im unsure is my computers problem hardware or software related. Recently I replaces some old hardware in my pc. I bought a new motherboard, cpu & ram, but re-used the harddrive, psu & cd/dvd drive. Everything turned on but there were problems loading windows from the harddrive, so put the harddrive in my other pc, formatted it and put it back in the older pc to start a fresh installment of win 7. However, once the motherboard screen loads up, it goes black and says loading OS and no bootmng. I changed the cd drive to boot first from bios and now it says to press any key but just stays on that screen. I tried to load vista also and when I press any key the screen goes black and resets to the motherboard screen. I have seen similar forums on this but not exactly like my problem. Any help would be appreciated and I will reply asap. Thanks

Answer:Hardware or Software Problem?

Is your old power supply adequate for your new hardware?

And you shouldn't be booting from the HDD. You should boot from your OS disc and perform a fresh install. You also have to be using commercial OS discs, not burned copies. If it's not a valid version, you can have install problems.

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I have the following setup:
emachine T5026
windows XP
1 + gb of ram
form factor tower
mobo 533mhz

My problem is my system boots all the way up until it gets to the windows logo, then it freezes. I try to go into safe mode but it just gives me a bunch of DOS readings. I swopped out the HDD and still does the same. I tried to install XP and it install all the way until it says "windows is starting" and then it freezes at that spot. Tried loading it 4 times with no luck.
Would welcome any advice or suggestions on what need to be done to fix this problem.

Answer:Hardware or Software Problem?

So you've wiped out the original OS and there is none on there now? Which "windows is starting" are you talking about? The one with the blue background or the one when it is done installing?

Run Memtest86+ to test your RAM for errors

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Dear Anybody
This is so stupid Im embarrassed to tell it. My mouse settings are set to single click select and double click open. However, though single click does select, double click opens a search results/search companion box complete with the little waggy dog as if I had gone to start --> search. I have NEVER seen anyone with this problem. I can no longer browse and attach by double clicking because it just opens a search box. What have I done? It wasn't always this way. I have even uninstalled the mouse software and swapped the mouse. I would love opinions from anyone willing to give em.

Thanks for your time.


Answer:Hardware or software problem

i believe this is your problem:

apparently, you accidentally associated the opening of a file and folder to open in search companion. this link should walk you through fixing it. if you need more help, we'll do what we can to help you out. wlecome to majorgeeks!

BE CAREFUL! this involves modifying Windows Registry.

before doing this, you may want to back up the registry in case something goes wrong. it is not very dangerous, as long as you be certain not to make any other changes than what is specified.

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I purchased 2k for my computer a few months back and installed it on a compaq 7478.

A few weeks ago my computer started doing VERY wierd things.
you will be fine then out of no where the computer blue screens reboots then when it reboots it says non_accessible_boot_device.

Sometimes it boots and goes straight into windows and sometimes it just keeps saying inaccessible boot device. I thought it was a heat related problem so I removed the case from the computer and it ran fine for a few minutes then it started the same routine.

I reformatted the hard drive and did a low-level format and reinstalled windows.

That didn't seem to help the problem because it still occurs but at random times.

Any suggestions?? If you need anymore information please let me know

Answer:Not sure if this is a hardware or software problem

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My computer keeps restarting itself. I have an IBM Netvista 2276 (A20i), with a BCM-IN810P 370 motherboard. I am running Windows ME. I first noticed that about Jan. that my Windows Help, System Information and System restore files were gone. I found an old system info file on the internet and installed it (works). I moved my system restore files from the cabs and got it to work again. But I never got the Windows help to work. Then the power supply fan went out. I replaced the power supply fan (works). The temps using speedfan utility prior to power supply fan change were: Test#1. F1-32C, F2-59C, F3-65C. Test#2. F1-47C, F2-69C, F3-58C. AFTER power supply fan change using speedfan: Test#1. F1-25C, F2-46C, F3-66. Test#2. F1-29C, F2-48C, F3-65C. Computer still restarts by itself. So I entered F1-Bios setup utility, my shutdown temp is 75C. First Bios temp log is current CPU temp 40C, current system temp 30C, CPU and power fan RPM;s were 5532. Second Bios temp log is CPU temp 45C, system temp 35C, fan speeds the same 5532. Speedfan shows a third temp but Bios setup does not. In Bios setup the computer DOES NOT restart, left it in bios for 45 minutes. But upon restarting in normal mode the computer restarts and enters into a scan disk because of an improper shutdown. I have run the computer with the side case off and a fan blowing into it to no avail. I was told by a friend that the motherboard need replacing. I'm wondering if it is a Software problem. ANY IDEAS?? Thanks SY
&n... Read more

Answer:Hardware Or Software Problem?

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This is my notebook spec

Intel(R) Core (TM) 2 solo CPU U 3500 @1.4 GHz 1.4CHz
Ram 3GB
Geforce G 105M Cuda 512MB
Directx 11

Well its only 3month since i brought this notebook and it was all working fine until
2weeks ago when i try to install need for speed: shift
and it some how change my directx....
then i try to play the game but i was too laggy so i uninstalled it

but now i can't even watch a movie with out the short pause in sound and graphic
i can't even play the counter strike condition zero and warcraft 3 with out lagging?

i won't is this got to do with my hardware or software?
anyway of fixing it?

BTW before i had installed Prototype and it change my directx to 9.0c (it was 10 when i brought it) and it was working fine.
but when i install NFS shift it changed to DX 10

and now i update my computer it was DX 11 and the short pause got more frequenly

anyone got this problem?

Answer:Software or Hardware problem?

If your laptop came with a windows vista back-up cd, use it. Be sure to back up important files

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im running a 1.1 ghz processor

512 megs of ram (2 256's)

10 gig hard drive

rageIIc graphics card

windows xp pro

i built this computer from spare parts from around my house and it freezes all the time...i can be running one program or 10 one day i can run 35 thigns and not even slow down but other times i can be running 2 programs and it freezes. i dont kno whats the problem is but i just know that it is messed up and before im done typing this it will probley freeze...please help

Answer:hardware or software problem???

Give more details of your PS and all your hardware.

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Hi folks,

This one has me stumped!

For a while I've been dual booting Vista and Ubuntu without a hitch, though now Vista is screwy and I can't determine whether its a software or hardware issue - or both.

It's much slower to boot at times (I mean to the login screen), it randomly freezes (especially when doing file copy/paste operations), many applications/even windows explorer stop responding, firefox seems to have lost it's extensions myseriously, it's weird.

I've run chkdsk which came up fine (though was over in like a second or two so who knows), tested the RAM as fine from within Ubuntu, I have no viruses or spyware, all drivers are as they should be...the other thing is a DVD burner now won't burn images to disc.

Normally I'd assume the motherboard may have been damaged but Ubuntu still runs flawlessly, except for the DVD burner won't burn from there either - otherwise all is well.

Basically there are two things that could have caused this. Firstly a few nights ago after a windows update Vista rebooted as normal but took around 2-3mins instead of the usual 30 seconds or so.

I recall seeing something about nvidia updates in there, so I'm downloading new drivers now to try that out as a fix. But if they were the problem why didn't rolling back the drivers help?

The other thing is that when I plugged an external HDD into the same wall socket the same night (note: the PC in question wasn't on) it died so it... Read more

Answer:Problem - Software, hardware or both?

hi try this

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Hi Guys,

I reformating my LAPTOP to winxp . All are good after the next day i try to ON back the
Laptop.. It got error while Loading. Can't even start to WINXP.

Nvm..i re-install again.. and it work good too.. then once i off and try again tml..
it cannot boot again

Anyone know what is wrong ? Hardware or software ?

I done all the updates still got this problem..

Pentium 3 - 600mhz

Answer:Hardware or Software problem ?

If you power it off after installing, and immediately power back on and boot, does it work then?

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Just bought an ASUS G11CD-US006T with Nvidia GTX980 (Windows 10). Hooked everything up, updated drivers with both ASUS and NVIDIA, and I am having the following problems:

Asus 21.5 inch VE228H monitor appears washed out with very clearly visible artifact effect

HDMI and VGA ports are not detected when they are plugged into either my HD TV screen or my Asus monitor. DVI cable is detected fine with the computer monitor, but has the above mentioned graphical quality problems. I called Asus customer service and they had me reinstall the NVIDIA drivers and update firmware from their website with no effect. Said they don't know what the issue is, to call the store I purchased the computer from because maybe it's a problem with the graphics card.

Can anyone shed any light on whether this is likely a software or hardware problem? I am not sure if I should be requesting a return/replacement from the retailer or try to troubleshoot this more. I really want this computer to work but also don't want to get stuck with a defective unit because I waited too long.


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Using Windows XP Home.
Norton System Works 2006 + Norton Firewall

Computer was built in 2003 with parts I chose.
Motherboard: ASUS A7N8X DDR Motherboard NForce 2
Processor: AMD Athlon XP 2400+ THB OEM Thoroughbred
Memory: 512Mb DDR333 (PC2700)

Just before Christmas the computer failed. Power light came on but would not start up.

Took it into a local shop and he told me the Motherboard had failed and suggested a new one. This seemed like a good idea, as I could upgrade as well.
He fitted the following:
AMD Sempron LE-1100
Asrock AliveNF6g-Vista AM2
Corsair 1gb DDR2 (667)
Aopen 16x DVDRW > This item was required because the new Motherboard would not recognise my original DVD ROM drive.

Got the computer back last Thursday. Switched on and "NORTON" was saying that a full system scan was required. Started the scan at 1PM, it was still scanning at 6:30PM so I stopped it as I wanted to do other things on the computer. Some programs like surfing the net, were OK, others, like Excel, appeared to be a little slow. Started the Norton full system scan at 11:05PM - It was still scanning at midday ! 12 Hours later.
So again I stopped it, as there was obviously something wrong.

Tried running an online test with PC Pitstop. It tells me the computer is fine.
Also tried the windows scan on computer start up. That took 67 Minutes, I think it should only take about 4 to 5 mins.

The obvious answer is to take it back to the shop, but I would at least like to know where the pr... Read more

Answer:Problem - But is it Software or Hardware

What kind of "Windows scan" on bootup?

Uninstall Norton and things will improve after that.

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My pc suddenly doesn't want to boot anymore. on startup it gives Ntoskrnl.exe missing or corrupt. when i restart, hit F8 and choose last known good config. Then a diff error appears WINDOWS\SYSTEM32\CONFIG\SYSTEM missing or corrupt.

So i deleted partition formatted NTFS Quik, installed sound,display,antivirus
Etc ... Next day same problem.

So deleted partition again formated NTFS SLOW, installed all again, next
day same problem.

Please Help !!

Answer:Hardware Or Software Problem ?????

found lots of solutions here...

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Hi Guys,

Manage to install WINXP Pro SP2. After tat , try to re-start the pc hang on the loading part ? not sure what is wrong now.

Changing ram can work.. then after shutdown cannot work again.

ON and OFF again aslo cannot work. Change card , change hdd , change anything
tat i know aslo now become worst.

The system hang before going to Loading WIN XP Screen.. It hang after the scanning
of hdd, dvd rom..

Anyone know what is wrong now ?

Answer:Hardware Or Software Problem ?

Try just the Basics ....take everything out except Video card, memory and HDD... then see

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This is the situation for my pc...When the dvd rom is attached to my pc the computer is okey..And when i get or detached the dvd rom to my pc, my computer keep freezing and keep restarting.. And if i attached the cd rom again, its okey..Can u help my situation plz...Tanx..

Answer:hardware or software problem...

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I have 2 computers (Dell Inspiron all-in-one, Windows 10; and Dell Studio 540, Windows 7) They are both plugged into the same power bar. (I am trying to move various stuff from the Studio to the new Inspiron.) It seems that every time the Inspiron goes to sleep, whether by setting or by me putting it to sleep , the Studio shuts off; and most often it shuts off improperly. Where is my problem?

Answer:Is This A Hardware Problem Or Software?

How are the two computers connected to each other? From your original post it seems you are directly transferring files from the Studio to the Inspiron.

I have a cable and software that allows me to do the same with an Inspiron laptop and a Latitude laptop. However, I've not put the Inspiron to sleep with the two computers connected and BOTH are plugged into the same power strip. Both laptops multi=boot Win 7, 8.1 and 10.

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Hi, My problem is I recently turned off my computer and it will not boot up anymore. Yes, I have tried installing a new PSU. Ground cables are installed correctly, Hard drive is installed correctly, And CPU heatsink is not loose. My computer will turn on for 1 second, and just die on me. After it dies, It continues to attempt to turn on. Can anyone help? Is it a hardware problem i need to fix? Or is it a software problem?

Answer:Hardware or Software problem?

software would not cause a pc to not turn on...

however, can you explain this more clearly?
"After it dies, It continues to attempt to turn on."

are you saying, you hit the power button, the pc lights come on, and/or beeps can be heard, then powers off....and then tries to power itself back on?

Or are you saying, you turn it on, bleep/bloop, nothing really happens but you hear harddrive noises? Do you see text at all on screen?

If I go by what you said initially, just sounds like you have a bad, almost dead, harddrive that isn't catching.

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my laptop has just developed a big problem. i'm not sure if its a problem with the software or if it has something physically wrong with it though.i was using this afternoon as normal, i put it down for 5 mins while i made myself a brew. when i returned, all the windows and icons had disappeared, leaving just the background wallpaper. it wouldnt let me ctrl+alt+delete, shutdown , or anything. the only thing i could do was press and hold the power button to turn it off. but now when i start up, it gives me the screen with the choice of safe mode or normal mode,then when i select one i get a windows screen with a bar scrolling along for a few seconds then the whole thing turns off and back on againand repeats the whole process over again. it does make any difference which mode i select.

i'm even that bothered about the laptop,but theres loads of work and photos on there that i dont have backed up ( please spare me the lectures on backing stuff up haha)

does anyone know what the problem may be?

thanks for any help

Answer:software or hardware problem??

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Hi Good Peoples,

I am hoping someone will be able to help me please. When I boot my computer (an HP Lap Top) I get the following sequence (in short)

1. Initialising MBA
2. Pre boot execution environment
3. Argon PXE boot agent
4. Media test failure - check cable
5. PXE - E61
Operating system not found.

It started as in intermittent problem and by hitting the power switch again, it would boot into windows; but not anymore.

Many thanks

Answer:Hardware or software problem?

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my system crashes (BSOD) while playing a game for 1 min or earlier. regular tasks work perfectly (playing Divx, converting, photoshop etc).

i tested my memory using memtest for several stages. didnt show any trouble.
i thought that the problem is coming from the HDD. tried adding a new hard disk

my system :

AMD sempron 2400+
gigabyte razr motherboard
256mb ddr 400mhz IBM ram (motherboard works at 333)
2 sata hard disks (hitachi 80GB and 250GB)
geforce MX4000 agp 8x 64mb vga
onboard 6 channel audio

i can post full hardware specs if required.

i found the dump file at %SystemDrive%\Windows\Minidump

uploaded it for your reference

can someone recommend me a solution ?

Answer:help : serious hardware/software problem

Your first dump shows ntoskrnl.exe (nt+11f05) and the second shows ntoskrnl.exe (nt+19000)!!

Looks to me like ram instability!!!!

You say your ram is 400mhz and your mobo is 333, that could be the cause possibly!?!?!

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I had win95 on my computer and it was acting up(screens were coming up at random) also before acquiring the comp. my buddy erased some files that he thought were safe and ended up erasing the cd-rom driver file (I think) anyhow, I decided to format the hard drive and start all over. Now I get nothing when I run the start up disc (I downloaded it). The floppy drive runs only for a few seconds then shuts down. I get no prompts.I have another computer and I tried changing over both the floppy and cd-rom from it to this one and still nothing happens. The cd-rom is a Mitsumi and I tried a Sony. Also when I got the computer, the cooling fan to the power supply was not working, the CPU fan does work though. Should the downloaded version of the start-up disk include all cd-rom drivers, or is that even the problem??

Answer:hardware/software problem

You could use a Win 98 start up disk to get CD support.

I would check the disk on another machine to make sure that it is good..

I have used these files before.

Got that here

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Hey people ive started having a problem with my computer, After about 20 - 30 minutes IE starts to not respond, the tabs on MSN dont work, things stop responding aswell as dying when i try to install something, like it stops at 99% or 100%... Ive noticed its just when trying to install icons?! so when its stops working it needs a manually restart and wont shut down on its own...

Could this be a problem with my CPU or something hardware related or something to do with Windows? but it shouldnt be windows seeing as a formatted just a few weeks ago...

Heres my specs...

2.4ghz P4
512 DDR
Geforce4 MX-440 SE 64MB

Thanks in advance

Answer:Software or Hardware Problem?

Oh another thing... Task manager wont open when this happens to... im so screwed

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Hello. I recently purchased a used computer with the sole intention of using it for GPS and more specifically, National Geographic’s Back Roads Explorer 3D Topo software. The installation/use of the Garmin GPS mapping software was fine; however, when I run the Topo software, I’m able to view a map at a larger scale, i.e., greater than 1:124 scale; however, I am unable to zoom in (the screen stays white where a map should be). My question is this: if my computer is unable to handle the software, how can I determine where it is lacking? The software requirements for the TOPO software is as follows: Windows 95, 98, NT, ME, 2000 or XP; 486 CX/66 MHz PC or higher; 64 MB RAM + 8MB video memory; 2x CD-ROM drive, Monitor supporting thousands of colors. My computer specs are as follows: MS Windows 2000; 5.00.2195 Service Pack 4; Computer: x86 Family 6 Model 8 Stepping; 10; AT/AT Compatible; 261,616 KB RAM. If you require additional information about the computer, which I’m sure you will, please direct me to the appropriate place. Thank you SO much in advance with helping me out! -RW

Answer:Hardware or Software Problem?

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Hi guys, I need some help in solving something on my computer.

I can currently ONLY use safe mode, and I CANNOT use system restore, nor for some reason can I even turn it on (there is not system protection tab)

Basically if I let the computer to startup normally, BEFORE I can log on the BSOD appears

I turned off the automatically restart option as I could not see the error, it's changed from a 0x0000007 etc to:

STOP: 0x0000007F (0x00000008, 0x8014F000, 0x00000000, 0x00000000)

I've ran memtest86+ and no errors were found,

I've had to change my antivirus to AVG as the previous one cannot load in safe mode.

Any help will be appreciated!

Answer:Not sure if it's hardware or software problem

STOP: 0x0000007FHave a look at that, have you tried updating your drivers?

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about 2 months back I got the blue screen with something to do with WUP on it... I did a search on my other computer and was not satisfied with the results... there were SO many different answers. I came back to this one and tried different start options till it started and I got the enter Ctrl I screen to enter configuration but it wouldn't let me enter that... I had the option of F1 to continue and F2 to enter setup...set up shows the same as it did so I did the continue and things were doing fine until about 3 weeks ago when good old Norton's Internet Security let me down... I downloaded some Codecs from what I thought was a good site... I scanned it with Norton's and was assured all was cool...opened it and POW 8 malware attacks one right after another and Norton's couldn't stop it...took me all night and two days to get my system clean and had to reinstall the Norton's on top of it... then a week later my system slowed to a crawl and all programs run showed no problems... but I was feeling uncomfortable about Norton's... it was acting strange again... despite having a 100 days left on my sub...I junked it and put on AVAST and PC tools firewall... Avast found a virus on boot of scan..after full install and found 2 more and deleted it... I have run AdAware... CCleaner...SpyBot S&D... Asquared and things got better...then i downloaded and installed Tune Up Utilities 2007 and liked it so much I bought it... system is getti... Read more

Answer:Is this software problem or hardware?

littlebobbie said:

I had the option of F1 to continue and F2 to enter setup...Click to expand...

This message is normally a BIOS error message, nothing whatsoever to do with your operating system or lack of one. It will occur with no os at all and the screen colour depends on the make of the pc and BIOS.

The error is telling you that when the BIOS first boots it compares the list of data held in its CMOS memory with what it reads around it and finds something different. This process is called POST. The data is about things like the bios date, the number and type of hard drives, cd drives peripheral cards attached.......

The bios decides the difference is not enough to prevent booting, but enough to alert you. Thus is says F1 to accept the difference and continue anyway or F2 to enter setup (the bios) and reset whatever parameter has changed. There are such things as bios viruses but you would not get these from the net as the bios has to be flashed (rewritten) specially for them to be entered and this require physical access to the pc.

So go into your setup, find whatever has changed and reset it.
A more brute force and ignorance approach would be to note current bios settings, then reset the bios to factory defaults by shifting the motherboard jumper (power off) for 30 seconds or removing the motherboard battery for 5 minutes. Then you would have to reset all the wanted bios settings to proper values.

Hope this helps

Studio T
... Read more

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I have a 3 week old NEC ND2510A dual layer burner that is no longer reading any type of disk. Windows is still recognising the drive. If I try exploring any CD or DVD the explorer window shows the drive as empty. My dvd player is still reading disks fine. I have made no hardware or software changes. I am running windows XP.
Will this more likely be a hardware or software problem? Can a problem with the OS stop the NEC reading disks?

Answer:Hardware or software problem?

Enner100, when you put a cd or dvd in it, do you hear it spin up? This happened to a friends DVD player and when I ripped it apart, there was a bit of a dust bunny covering the laser.....apparently not seeing anything, it wouldn't spin up. Once cleaning it thoroughly, all works well.

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Anyways, here's my story hope you guys can help.

I put together a computer back in Dec 2003. Here are the specs:
512 Kingston Value
ATI 9600
Seagate SATA 80GB
ASUS A7N8X Deluxe
Win XP

Anyways, around three weeks ago, i turn on my computer and there is a registry problem (a blue screen of death popped up each time i restarted). I had system restore disabled so i couldnt run that, so i tried my luck and ran chkdsk, chkdsk /p, and chkdsk /r in the windows installation recovery console. And it worked! My registry worked fine and my comp started up. I had lost a couple of win updates in the process and had to reinstall media player but it was all good. Then this happened 2 more times over the next two weeks and I did the same thing and resolved the problem.

Tonight, I turned on my computer and it came up and said Registry Failure. So I did the same process and it didnt work. Now this is no biggie, since Im buying a new HDD soon, gonna back up my data and format. But I need to recover from this in order to transfer the files to my new empty hdd. If you can help me recover from this it would save my time, rather than taking an old hdd and using it as a middle man os to transfer files from my 80gb corrupted registry hdd to my new empty hdd. Now is it possible to run a OS from a PATA hdd while you have two SATA hdd on the same mobo? Would i be successful in transferring the files between the two SATA through the PATAs OS? (WINXP btw)

Now onto my main question... Read more

Answer:Hardware or Software Problem?

it looks like you've got some adware/spyware or a virus that is altering your registry; what antivirus and adware removal programs have you got?

if you want to transfer files from your old HDD, you might be unwittingly taking the virus/adware/spyware over with it

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my xp software keeps rebooting. i can not get to the start button. the only program i can get my operating system to boot to is f8 or f2 bios every system i try it just start rebooting. is sofware or hardware the problem.

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Hardware has my vote, but I wanted to get some opinions.

A friends tried to boot his computer this morning and got a black screen message before Windows booted saying that his primary HD was operating outside of normal parameters. It didn't give any specifics, but gave a choice of F1 to continue booting or F2 to enter setup.

He said yesterday that F1 got him into Windows, but today that brings up another screen saying that the "system32/hal.dll" file is missing or corrupt.
He also said he's had several unexplained lockups over the last little while (I reloaded windows on this computer about a month ago).

From the reading I've done is sounds like his HD is on the way out, but with this .dll problem, I wondered if there's anything else that could be attempted before replacing the HD and losing all the info on the system.

Answer:Hardware or software problem?

I always got that same message if system restore was turned on both my hard drives, but I took my primary hard drive out.

I am sorry to say, but I think he lost EVERYTHING on his drive.

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Hi there. Recently had an interesting thing happen. Heard a faint hi pitched squeek from the HDD followed by xp home ed freezing an nothing short of turning it off at the wall would unfreeze it, unless it unfroze its self. Each squeek was followed by a freeze but they were very few and far between. Suddenly it has become a daily occurance. Had one error message so far KERNEL_DATA_INPAGE_ERROR out of all crashes. Also blue screening every now and then. Bought a 2nd HDD to back up to and now cannot get the HDD to run at the same time as the CD rom. If I plug in power, all 3 drives power up and run no problems. If I connect either the cd or the Hdd they run, but not both. Im stymied;( Any suggestions? Cant find a similar problem anywhere.

Answer:Hardware or software problem

SYMPTOMSA Windows XP-based computer stops responding during resume from standby, and you receive the following KERNEL_DATA_INPAGE_ERROR stop error message: 0x0000007a (e163a3e4,c000000e,bf8e9313,0697f860) This problem occurs on a system where Windows XP is installed on a hard disk that is configured as a subordinate ("slave"), and no other device is connected to the same IDE controller channel (primary or secondary). CAUSEThis behavior may occur when you use Windows XP with some motherboards. Microsoft is researching this problem and will post more information in this article when the information becomes available. RESOLUTIONMicrosoft recommends that you use one of the following methods to resolve this behavior: Configure your Disk drive as Master only.- or - Connect another device as a Master, such as another disk drive or CD-ROM or DVD.MORE INFORMATIONSteps to Reproduce the BehaviorSet Hard Disk jumper to Slave mode. In BIOS power management, set BIOS to S1 or S3 (STR). Install Windows XP Professional with Service Pack 1. Power on the system. Set computer to Standby. Try to resume the system; the system stops responding.

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HelloI am running win 2000 and this morning I started having problems.Firstly my email program started behaving as if it were downloading mail with large attachments and took ages to download mail, in fact after quite a while of waiting nothing downloaded. When I tried to close the program I got a window saying the program was not responding and shut it down via this window.Also a game I play often became slow and jerky.Other programs were also very slow to load.The internet was not affected.I have run anti spyware and antivirus software but nothing was found.Does anyone have any suggestions, or what I could do to locate the problem.Thank you very much.Richard

Answer:Hardware or software problem?

Do you need a defrag?

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i have removed all the malware off my pc but i guest it wasnt the problem why the pc turns off randomly...
it usually cuts out when it starts to sign in to windows.... then i usually have to put it on the last best known configuration that work ....but even sometimes when i do that it still cuts out after a while...

Answer:Software/hardware Or Ram Problem

hi.personally i would back up all of your important files and do a fresh install of windows using your windows discs or recovery discs that came with the pc or recovery partition.
Its easy for me to say but thats what i would do and i have had to do it a couple of times but once its done you remember what it used to run like when you first bought it.

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Hey @ll im running Vista 32bit . I rectently added X-Fi soundcard and two graphic cards in Sli mode. In Nvidia control panel i switched to Sli , on mainboard that mini card is set to Sli , but there is no difference but that's not all...
I use YoTube ALOT and i've never had any problems before. Now after couple minutes of watching video it freezes and sound is gone. ANY multimedia aplication freezes after that and there is no sound at all !!! It's same with other users accounts . Only thing that hekps is restart and after some time playing... again.
I am veeerry anoyied wiv that !!!
I am beggin u guys - HEEEELPPPP !!!

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I am running Windows 7 professional and up until about two months ago everything was fine. The problems I am having are at start up and are becoming more frequent (every other time ).
The screen comes up and tells me that Windows needs to repair, if I choose this option then it says that I have added new hardware (I have not).
If I ignore and choose to start Windows normally 9 times out of 10 it starts ok.
However I now have another irratic problem, the wired usb mouse freezes after start up, I have to manually turn the Computer off and on again to get it to work.

Answer:Software or Hardware problem

I'd also give chkdsk /r a run in case there's a problem with the drive.

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Sometimes when i start my computer ,it use to start giving beeps when windows XP is loaded and it use to give after every 30 to 60 seconds.This procedures continues till the time i donot restart or shut down the computer and start again.What are the possible causes.IS these software clashes or some problem in Hardware.
My specs are 1.1AGhz celeron,128MB RAM and 40GB Harddisk and WinXP Pro.
Please help

Answer:Is it hardware or Software Problem

It's hardware at 99%.You should look in your motherboard user guide or web site. Motherboard beep when hardware go mad.

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My computer has been randomly rebooting for some months now. The gap between these reboots may be ten days or so down to a day. There is no BSoD and no minidump. I have not been able to link the reboot to any particular activity. I have tried registry cleaners, driver updates, temperature and voltage monitors (although I am not certain of whether they are out of limits, they seem reasonable , and MS memory check. I run Symantec Endpoint Protection and have checked for trojans etc with SuperAntiSpyware and Antimalware.

I have run out of ideas to solve the problem and do not have confidence that board-swapping computer store will be able to sort it at less than the cost of a new PC! So, is it possible to rule out software problems? Help will be much appreciated guys and gals.

Answer:Hardware or Software Problem ....?

Lambourn said:

My computer has been randomly rebooting for some months now. The gap between these reboots may be ten days or so down to a day. There is no BSoD and no minidump. I have not been able to link the reboot to any particular activity. I have tried registry cleaners, driver updates, temperature and voltage monitors (although I am not certain of whether they are out of limits, they seem reasonable , and MS memory check. I run Symantec Endpoint Protection and have checked for trojans etc with SuperAntiSpyware and Antimalware.

I have run out of ideas to solve the problem and do not have confidence that board-swapping computer store will be able to sort it at less than the cost of a new PC! So, is it possible to rule out software problems? Help will be much appreciated guys and gals.Click to expand...

.... or asking the question another way, is a random reboot without BSoD or minidump caused by a hardware problem?

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my laptop has analog devices soundmax drivers. on both winxp and vista the rifht speaker crackles. on the headphones it used to be fine but now the right earphon crackles too. how do i solve it.; are my laptop speakers shot.

Answer:is it a hardware problem or software one?

If your internal speakers and external headphones both produce the crackle then its a hardware problem. And the only solution for a laptop would be an external sound card that connects wither through a USB or PCMCIA slot.

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On my gateway computer I have windows xp, when I turn on my computer it booths to windows xp, once I get the complete desk top up, I click on the I-cons and nothing happens, I also notice in the task bar at the bottom my internet icon and a couple other icons are missing. When I move my arrow around on the screen and try clicking on the icons the arrow stop working and can not move it anymore. Now I can go to safe mode and I can use everything but internet. I try even to set it back to when I first bought it and the disk will not booth up. Can any one help with this please. thanks

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I am having two problems and I do not know if there related. These have happened since the pc has been built (about 6 months) all parts was new.
Computer specs are listed below any help or ideas would be appreciated. I have been told its the graphics card but I think it could be memory ?. Any advice would be really appericated.
Firstly when I first start the pc, windows loads perfectly, I log on, then when ever I start any programme it begins to start. Then the screen goes all speckle, freezes goes black then crashes. The only option I have is to hold
in button to shut down. When I reboot it runs fine for the remainder of the day no matter how long it is on for. This happens every time I boot up for the first time of the day.

Second problem is if I play any music either in media player, winamp, ITunes, The music plays fine until I try starting another programme then the music really slows down but then returns to normal play. So if I only play music without doing anything else it plays fine
Mainboard : Gigabyte GA-K8N-SLi
Chipset : nVidia nForce4 Driver Version
Processor : AMD Athlon 64 3200+ @ 2000 MHz
Physical Memory : 1024 MB (2 x 512 DDR-SDRAM )
Video Card : Nvidia Corp GeForce 6800 GS [NV41.0]
Hard Disk : SAMSUNG (80 GB)
Monitor Type : Hercules Prop - 17 inchs
Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 2
DirectX : Version 9.0c

Frequency : 2000 MHz - (current : 2009.15 MHz)
Support : Sock... Read more

Answer:Software or Hardware problem ??

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Not sure about which forum, software/hardware? Possibly more software than anything. Anyways...I have a reasonably new Samsung Writemaster burner (which shows up as TSST Corp cd/dvdw sh-s182d) in the properties tag and I use Philips dvd+rw disks for their (and other +rw brands) reusable value.For burning software l'm using vso convertxtodvd. (there is only one version installed, but my problem happens with both versions 2 and 3).So, l insert the disk and it says new disk installed. It initialises, burns, and the disk is formatted and ejected. When l use explore on the disk, there's nothing on it!  Run the disk through Imgburn (verify) and it says the disk is empty and needs formatting.I cannot seem to use this disk again for anything, as it just won't be burnt to. I bought a spindle of 25 disks and at least 10, and counting, seem to have this problem. Could it be the disks? Could it be the burner? Could it be the software?Not too worried if there is not a specific answer to this, just some suggestions about what l could look for.ThanksWTC

Answer:VSO Software/Hardware Problem

Use ISOBuster to read those CD's...Double check the burn settings...sounds like "finalise CD" is not turned on.

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Greetings everyone I'm not sure if this post is in the right place - not sure if it's a hardware or sofware issue. Popped my first DVD (region 1) into my new computer and it says the region is not compatible and asks me if I want to change the region. Then a screen comes up that shows the region I will be changing it TO, but where it says the CURRENT region, that is blank. Underneath that it says I can only change the region 5 times, so I do not want to mess this up. Is this normal? Any advice as to what I should do? ---Thank you to all the knowlegeable people who help out on here! Princi

Answer:DVD Hardware (or Software?) Problem

Yeah, it's normal. You can only do it 5 times so I don't know what most people do.

There may be a way to make it multiregion but I don't know how. The one I bought was already multi-region, which is why I bought mine so I don't have to worry about these things.

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i have a seagate baracuda sata drive. recently i was installing something that required a restart (i think it was ad-aware). Now that hard drive wont boot, nor can i run the vista repair utility on that drive, or install a fresh copy of vista. i have even downloaded an image (and burned it to cd) that has just the vista repair util on it to see if maybe my original media was ruined. but i got the same results. bios detects both the sata drive with the problem and the working ide drive.

right now i have an old xp disk in the machine that is stuck at Examining 476938 MB Disk 0 at id 0 on bus 0 on nvatabus...

anyone got any ideas before i call seagate back and try to teach an arabian to speak english....

Answer:hardware or software problem?

Novus Natio said:

i have a seagate baracuda sata drive. recently i was installing something that required a restart (i think it was ad-aware). Now that hard drive wont boot, nor can i run the vista repair utility on that drive, or install a fresh copy of vista. i have even downloaded an image (and burned it to cd) that has just the vista repair util on it to see if maybe my original media was ruined. but i got the same results. bios detects both the sata drive with the problem and the working ide drive.

right now i have an old xp disk in the machine that is stuck at Examining 476938 MB Disk 0 at id 0 on bus 0 on nvatabus...

anyone got any ideas before i call seagate back and try to teach an arabian to speak english....Click to expand...

i have also discovered that when this seemingly broken hdd is plugged in my computer will not boot into the working hdd.

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Every time I play a game, it freezes from time to time for 1 second.So I decided to run a hardware test using Lenovo Solution Center.It detected a problem: visual memory test failed on GTX 960M.  Result code: WVC0031-HK0C1LDevice: GeforceGTX960M01:00.0 Do you know how I can fix this?Maybe the laptop is broken. (I bought it 2 weeks ago)I installed all drivers. I'm using Windows 8.1 64 bit.

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i can get vista to turn on 1 out of 8 times but my computer just turns off, when
vista doesn't completely load also my computer turns off after the post test when the computer is displaying hardware information. my computer can stay in safe mode without a problem.

I originally thought that maybe it was a PSU problem but I?m not sure, could it be a vista problem it doesn't seem that it would. but at this point i'm willing to try anything I would Appreciate any ideas

Answer:Computer Problem... hardware or software?

sounds like software

maybe this?!:

Technology Services - What is a boot sector virus?

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hey, i've pretty much a newbie when it comes to computers and there's this recurring problem with my computer. if any of you could help i'd be forever grateful!

a while ago my computer started shutting down for no apparent reason, so i got it formatted. however, the problems started occuring again and i don't know how to get rid of it! i tried running scans to see if it's a virus or anything but the computer ends up shutting down half way. i'm not sure if it's a software problem or a hardware or malware problem so if any of you have any idea about what's going, can you please reply? THANK YOU SO MUCH!

Answer:computer problem? (software or hardware i'm not too sure)

It could be a number of thing it could be heat so for that open your case and
check if all your fan are running uit could a power supply issue
how old is your power supply ???

It could be harddisk faillure it S.M.A.R.T. activate in your bios ???

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On my laptop, running XP Professional SP2, my "c" key stopped working. I found that if I first press the neighbour key "x" quickly followed by the "c", the "c" appears. Same with "spacebar&c", the "c" works as well. This makes me think that it is not a hardware- but may be a software problem. At the time the fault started, I was busy with a number of new programs. One of these programs produced a trojan horse, which AVG promptly discovered and removed. Spybot did not find any malware.
I initially removed the "C" cap from the key and cleaned the visible area below, with no effect. I then removed the keyboard driver and reinstalled it, no effect. Thereafter I copied the keyboard driver from a good machine (same name and filesize) and installed it, no effect. I also installed an external keyboard, and it worked. Same with the onscreen keyboard - the "c" works normally.
After googeling I found a hint that HijackThis may find the problem. I installed HijackThis and ran a "scan", but my computer knowledge is only average, I honestly don't know what to do with the results, so I left all as it was.
Anyone had a similar problem? Is this a hardware or software problem? Any help is greatly appreciated.

Answer:"C" key not working - hardware or software problem?

You've done an excellent job of troubleshooting so far and it really sounds like a hardware problem but I understand the thought of going through the trouble (not to mention the expense) of a keyboard replacement only to find that it does not fix the problem

Physically testing the keyboard with common electrical test equipment would be more difficult than replacing it. Here in my shop, I'd try it in a similar if not the same model laptop to see if it still has problems with the 'c' key but I'm guessing that you don't have two of these. We're getting into the realm of removing the keyboard anyway so why not just replace it if you're going that far.

Here is what I think may be the last thing left to test whether or not it is the keyboard without removing it physically.

Get a copy of xPUD. Boot to it from a CD or USB key and you will be running a completely new operating system. See if you still have problems with the 'c' key and if you do, it is probably a physical problem that requires a replacement.

You can get xPUD at

Basically, it has you burn an image to a cd and then boot the computer from that CD
It tells you how to get UNebootin and use that to put the image on a USB key and then you boot the computer from that USB key.

(you do not want to run it from Windows or in a virtual machine for your keyboard test)

If you need more help with this let us know.

Once you boot up your computer u... Read more

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Hi guys.
i have recently been given the task of fixing a net book that apparently was dropped, after turning on it tells me that C:\windows\system32\ utility's is missing so i started a full windows xp format(which was the original OS). after booting from disk it comes up with no drive path or drive to partition. so am i right in thinking that the hard drive is dead and it needs a new one. thanks

Answer:Hardware or Software problem you decide

The fall could have loosened the drive; it might still be okay.
Take the drive out and reseat it. See what happens.

no drive path or drive to partitionClick to expand...

Again the hard drive might be SATA. Since XP does not include SATA drivers, you'd get a message about not being able to see the hard drive. When installing XP, the SATA drivers must be loaded before the OS or slipstreamed into the XP OS.

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I'm using Nero, and it doesn't seem to matter if I am using the wizard to burn a DVD folder off of my hard drive, or even an ISO of a free movie off of the internet, it won't play in my DVD player at home...

Now, it's possible that this might have more to do with the actual DVD player in the living room than it does the burner (which works fine). But I have used the same software (Nero) in the past in the exact same way to burn DVD Video discs to be played on a set top DVD player. And now it won't read them at all.

Suggestions on burning software to try?

Answer:Problem burning with same hardware and software...

I doubt it's the burning software. Have you ever burned any DVD's that worked on the player in question? What make/model burner do you have? What are the symptoms of the failure? Do you use DVD-R or DVD+R media? If you use DVD+R media, have you looked into setting the booktype to DVD-ROM? Here's an article on booktyping:

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I think HDAudio.sys is the problem but I'm not sure. can somebody check my dump file ?

Answer:BSOD, software or hardware problem?

Here is the dump.

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I have an Epson Perfection 1650 that I've used for regular photos and film/slides. I've never had any problems until now. Today when I removed the inner cover inside the scanner lid, then proceded to scan 4 slides in the slide holder, the choice of TCU was not there to choose. The light did not go on in the middle of the lid. I've looked for help but had no success as "help" did not recognize my problem. This has not happened before, as the TCU choice always was there to choose and the light went on when I removed the inner panel and had the slides in place. Hope someone can give me an idea what went wrong. Thanks, lilart

Answer:Solved: Hardware or Software problem?

I made a mistake. The acronym for the slides is TPU. So sorry! lilart

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Hardware or Software problem?


I have an Epson Perfection 1650 that I've used for regular photos and film/slides. I've never had any problems until now. Today when I removed the inner cover inside the scanner lid, then proceded to scan 4 slides in the slide holder, the choice of TCU was not there to choose. The light did not go on in the middle of the lid. I've looked for help but had no success as "help" did not recognize my problem. This has not happened before, as the TCU choice always was there to choose and the light went on when I removed the inner panel and had the slides in place. Hope someone can give me an idea what went wrong. Thanks, lilart

Answer:Solved: Software or Hardware problem?

Please stay with one thread per issue, closing duplicate to:

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My computer has been making loud humming sounds as if I am running way too many applications. I have done deep scans with Norton and Ad-Aware and cleaned up minor things with them. For what it's worth here is my Hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 3:50:50 PM, on 3/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Common Files\AOL\1170863318\ee\AOLSoftware.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\HE... Read more

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To start, I will begin with how it all started.

I was sitting on youtube watching a video, then all of a sudden, the sound turns into crazy static and weird noises, the video turns into lines going all over the place, so I think the stream got messed up, so I scroll to the start of the video, and its still all jumbled, then I get an error, but before I can read it, I get a blue screen of death.

So I restart my computer, same BSOD.
So I get on the other computer in the house, and google the bsod, and LUCKILY I find the right thread, saying something about ram.
So I take out the 512 in my secondary ram slot, and start 'er up, and windows starts fine.
So I shut down, put a different stick of ram in the same slot, then start up and get the same BSOD.
So it's obviously the ram slot, so I restart without the ram in the second slot, and go back to youtube, I get a weird error when I try to start a video, saying something about access...and flash player.
Then I get the BSOD again, but restart fine without getting it, so I try to start up WoW, the only game on my computer at the time, and it now says wow has an error....
So I get in ventrillo, which is a voice comunication program, as I am sure most of you know, and when I get in, my friend starts talking, and the sound is just crazy, like a cyborg.
So then I open up google, start looking at random stuff, and notice the video is all kinds of messed up...
I'll start summing up the unimportant.
So... Read more

Answer:Major hardware/software problem, PLEASE help!

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Hi folks, I'm a long time novice user that tries to be safe on the net, etc, but despite that I've developed a problem on my 3.5 yr old HP pavilion laptop running vista. This all began before Christmas during the night sometime. when I finally got it to boot it installed 'update 3 or 3' which I assumed was a windows update....looked like that screen.

It tells me, when I can get anything up, that I have a security problem and the security center needs attention. In safe mode, which is the only thing I can get up now, I click on the security icon in the task bar and try to turn on and it tells me it can't turn on. Nothing will run for any length of time before the laptop craps out. so can't run virus scan etc. (AVG, Zonealarm, adaware, spybot are on this thing)

Ran 'Logfile of Trend Micro HijackThis v2.0.2' which I see by the heading for this forum is not supposed to be posted here, however at the end of that thing nothing was checked and nothing was 'fixed', so clueless about its usefulness I guess.

Any ideas about what I should do next? Is there anyway I can tell from what direction my problems are coming? I sorta doubt it is hardware issue, because it will still do 'something'. At first I thought the windows update caused a problem with os however not sure about that now either. I'm diligent about downloads however other novice users (friends) tell me it's probably a virus.

Any thoughts appreciated.


Answer:hardware, software, or virus problem??

Additional Info:

Startup utility will not work, cycles endlessly and in fact I left that running for an entire day once without any luck.

Windows restore point will not work. I 'restored' to the furthest back restore point that I could find without success.

Thanks in advance for your help!


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On my desktop pc I am running windows vista and cant connect to the internet. I have tested the LAN connection with my laptop and it works perfectly. I have reinstalled network drivers numerous times on my desktop trying to get the connection going, with no success. I have come to a conclusion that the problem must lie either with the network drivers or the built in network hardware itself because my router is working fine.

Does anyone have any suggestions?

Answer:Network hardware/software problem

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Hi, new to the board. My bros pc, one I built for him, is having odd hardware, and one software problems.
AMD64 3400+
MSI K8m Neo-V board, not sure of bios ver.
PNY Optima 512mb mem.
WD 160gb hd
Geforce 4 ti 4200 with 77.77 drivers.
Belkin 802.11g PCI wirless card
Raidmax 350 watt PSU, though total watts 178.
DVD burner, and ps/2 keyboard and mouse.
First after using the pc, getting it all set up to his liking, and all patched up it will eventually give him a blue screen right before windows boots up. After disabling reboot after error, allowing us to read it its always a catistrophic system error, blaming a random .sys or .something file.
THe only remedy is to reinstall windows. This has happened 6+times. with two diff operating systems. win2000 and winXP. This oddly enough gave me the error last night when installing his audio drivers, IN windows, same critical error message, after the next reboot, it gave me the error when booting up.
This gets tiring and isnt appearing to fix itself. Also, perhaps from the same problem his onbaord USB ports have never been able to recognize any device, mp3player/printer etc. After we installed a addon usb card, we could get connections but eventually it would time out, we can get about 10 mp3s transfered but eventually it will freeze (not windows just the usb /mp3 connection until reboot).
Also - His soundcard will intemittently have sound, and other times will not. His network, wireless card has sporadic connections. enough to ... Read more

Answer:Power, hardware or software problem???

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My ladyfriend Bette had a fully functional computer, homebuilt several years ago, that we believe was put down by a Charter Communications cable technician.

She asked Charter to hook up an ethernet cable in her spare bedroom (The computer already worked perfectly well when run on a live Charter cable in the other bedroom). Her mother said the technician spent two hours!! there hooking up the ethernet connection, and he left a message that her Logitech wireless keyboard wasn't functioning. The wireless mouse continued to work. The keyboard and system had worked perfectly before he arrived. Plugged in a PS2 keyboard for a while, and then the wireless keyboard began functioning again on its own. Have no idea why.

Problem now: when she turns on the computer it freezes during the post routine and then asks her to enter setup by pressing F4. If we enter and then immediately exit setup, exiting without any changes, Windows loads and everything functions perfectly, including the broadband connection. This happens every boot. The problem is not intermittant. If we don't enter setup, the boot process stops completely until we enter setup, even if we leave the computer on overnight. The problem occurs with both keyboards.
I have reset the bios to default -- no luck. Her mobo is an Intel D865PERL with a P4 2.4 gig processor. She has 512 megs of ram. Have run several diagnostic routines and have no indications of hardware problems. Have reinstalled au... Read more

Answer:Boot problem - hardware or software?

Since the problem occurs beforre booting an OS, it is most certainly hardware.

The symptoms are typical for a dead CMOS battery. You should have a coin-sized and -shaped battery thing on the motherboard. Get a new one from an electronics/computer/watch/whatever shop.

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Dear All, I have  some problem with my keyboard  keys . Different   keys have been  pressed automatically . When contacted the technical support earlier they said it a motherboard issue and replaced it But the  problem still persist Then replace the  keyboard   of laptop then it worked  fine for  couple of days . But the problem  bounced  back  this  time only key which  automatically pressed  is  del key . Due to this  problem I am  unable to  login  to machine and I am getting long  beep sound .If at  all  I am able to  connect to the machine first it is giving me  repair option(might be due  unproper shutdown) doing so and  login to  machine it works  fine until some  sort  of sound and then Del key  is  pressed  continuosly.when contacted the technical support again  they are saying it  is software  related issue. Pls any one  could help me out wat sort  of problem is this h/w or s/w.    


Go to Solution.

Answer:hardware or Software problem ??? with Z560

to make sure if it's software issue, you can perform clean windows installation by using one key recover function. after, if the issue persists, you'll need replacement, possible keyboard.

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having problems with an hp desktop running winxp media edition. not sure if it's hardware or software related, or both. is there a way to tell? i can post back with the symptoms if anyone can help. thanks. slo 

Answer:software or hardware problem, how to determine.

Can you explain the issue to me please.
Lets go ahead and get some logs just in case.
Please download MINITOOLBOX and run it.Checkmark following boxes:Flush DNSReset FF proxy SettingsReset Ie Proxy SettingsReport IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory sizeList Devices (problems only)Click Go and post the result.Please go here and download Speccy run the program and when it is finished Hit File >>>>>>Publish Snap Shot>>>> A link will pop-up on your desktop please post it here in your next reply.Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

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Bought a Dell L521X more than a month ago and I am having problems. I am running Windows 7 Professional. This has happened to me once already. And it just happened recently. When I am browsing the Internet or doing anything, the computer gets stuck. I cannot do anything. Mouse doesnt work. CTRL+ALT+DEL doesnt work. It is just frozen. Only thing I can do is a hard reboot. I don't mind doing that but what If I am doing something important and this happens, I do not want to do a hard reboot at that time. I've had frozen screens before but usually pressing CTRL+ALT+DEL and waiting for a minute or two solves problems. But in this computer, it doesnt work when its frozen. I need to know if it has something to do wit software or hardware.

Answer:Unsure if its a Software or a hardware problem

Download VEW by Vino Rosso
and save it to your desktop
Using Windows Vista or Windows 7, you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
Click the check boxes next to Application and System located under Select log to query on the upper left
Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).
Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run
Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply

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Win 7 HP has developed an extremely vexatious problem!!!

When logging on or typing in Search or typing in Chrome even typing in Word or email.
the number 8 keeps repeating itself continually eg; 888888888888888888888888888888888888888888888888888888888888888888888 etc etc. Even if this key is not being touched at all!

Have tried Kaspersky TDSKiller but it finds no problems, both in normal and safe modes.

Have re-installed the OEM Win7 HP OS, but the issue still annoyingly prevails.

The 8 key is not 'sticky' either on the * button or the numeric keypad.

Has anyone suffered anything so puzzling as this?

Answer:Virus or Software or Hardware Problem?

Hi, welcome to Seven Forums.

Try another keyboard, is the first thing to do & post back if that doesn't work.

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Recently I took delivery of a new PC

Intel Pentium 4 540 "LGA775 Prescott" 3.2GHz (800FSB) with HT Technology
Asus P5AD2 Premium 925X (LGA775) Motherboard
Western Digital Caviar Special Edition 200GB 2000JB ATA-100 8MB Cache
AOpen H600A Super Tower 300W PSU
Corsair 512MB DDR2 XMS2-5400 Pro
Windows XP Pro (already owned)

Everything was going fine until I connected to the net for the first time and got a virus that made the pc keep restarting itself and freezing up the net

As a result of this I decided to reformat the hard drive and start from scratch, nothing unusual there yes but as I had never reformatted before I by mistake tried to reinstall Windows via desktop instead of reformatting the hard drive first and that is where the problems began, when I tried to reformat the hard drive like i should have done in the first place my pc kept refusing saying that there were programs already running (the virus I guess)

Now when I try and install Windows via boot up it comes up with the following error message every time that I try and install Windows via boot up

stop; 0x0000007b (0xf898563c, 0xc0000034, 0x00000000, 0x00000000)

This also happens if I change over hard drives so it can't be a hard drive problem, BIOS update has also been installed so that is running normally

So is it a) a faulty XP disc b) a problem with the motheboard c) a system virus

I need to know as it simply won't let me install Windows even after reformat or switching drives
&... Read more

Answer:Serious problem - is it a hardware fault or software ?

Sounds like the computer is not booting of the CD. You need to go into the BIOS setup when the computer first turns on, usually press F2 or DEL, and find the Boot Order. Make sure the Boot Order has the CD-ROM in the sequence before the hard drive. Then save and exit. Now when the computer starts with the XP CD in the drive it should come up and ask you to press any key to boot off the CD which is what you want to do. Then follow the onscreen instructions. You will probably want to do a new/clean install of XP so you will want to format the drive when asked.

Here's some installation guides:

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My computer is pretty old but I maintain it decently so it works fine. However, recently, it started having a problem which I have no clue about how to solve. What happens is that at some point the monitor will say the computer is off (so just as if I had turned the monitor on without turning the computer, it says "no signal") however the computer seems to be on. The power light is on and most of the time the fan is working when this happens.

Once it happens - it just stays like that forever unless you do something to it. This has been going on for many months now. Recently it has gotten so bad (Like at the moment, I'm scared it will turn off so I am saving this as I write this post.)

I would assume it is a hardware problem but maybe there is some software problem involved too? Additionally, while I usually do maintain my desktop pretty well, I haven't really updated and cleaned it in a long time. I would appreciate some help in making it go faster. First and foremost I'd like to solve this computer-is-on-monitor-says-its-off problem.

Thank you in advance. This forum is so great. Whenever I have some issue which I cannot find the answer online, I can just come here and personally inquire and get excellent responses. Thanks!

Frustrated user

Answer:Computer Problem - Can't tell if it's hardware or Software (or both)

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Ok. So it been a while since ive last posted anything on this website. Well anyway to the problem---->

I recently reinstalled my windows cause of the following issues:
Computer would go idle and idle at 100% CPU speed. Also had a message saying that my memory is damaged.
Then after when i renistalled my pc, everything was fine until a few days after. The problems came back. Its all about luck now starting up my computer. Sometimes it jams when it loads windows, or sometimes when i open photos it thinks for half a minute then opens up the photo or picture. Could this indicate HDD problems?
This is deffinetley a first for me.
So fellow tech people help me please.

Answer:Weird hardware/software problem

If the drive heads are starting to go that will cause an endless number of problems. A bad dimm can see the similar problems since memory was pointed at. Try each dimm by itself unless you are running a single 1gb dimm there to see if one of the 512s is bad.

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I'm working on a Toshiba Satellite L500D (PSLK0A-00U009).
It's got ATI Radeon 3100 Graphics, which I have confirmed up to date driver.
It had Vista 32bit but I did a clean install of Windows Home Premium, 32bit. I did miss deleting the recovery partition but I'm not sure if that's got anything to do with the problems.

First issue is a red screen with vertical lines at startup and shut down

. There is also a red curve across the right hand side of the desktop when Windows has loaded. I've hopefully attached the photos correctly for you to see.
I've checked RAM. I've made sure graphics card driver is up to date. I've plugged the laptop into another monitor which works perfectly. At this point I'm assuming it is the screen itself. Either broken internally or a loose connection.
I'm not particularly good with interpreting results from Speedfan but the following I have observed:
Fan 1:0 RPM has a blue down arrow
Fan 2:0 RPM HD0: 46c
Fan 3:0 RPM Core: Goes between 62c up to 98c (Which I believe should be between 45-50c)
I can hear the fan running.

I've also monitored the CPU Usage. With Internet Explorer open (Haven't installed Chrome yet), it goes up to 100%. But ranges between 55-70%.

The second issue is the RSOD with the error "Bad_Pool_Caller". Obviously the system needs to restart.
I have researched this error and a few have suggested updating wifi drivers?? Did that just... Read more

Answer:Stumped- Software/hardware Problem Or Something Else

This sounds like dust/debris has built up inside the laptop and it needs a good air dusting. Since graphics seems to have started to fail, if it is a dedicated graphics card, it will need replacing. If it's integrated graphics (like my Radeon R5 is), you're looking at replacing the system board.

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Hey, I have been sitting at my computer most of the night trying to get my new DVDs to work. I just got back from Thailand with some great new titles and have been trying to get them to play ... but sadly no.

My computer is just over two years old and has a DVD player. I have never used it - well, I did try with some illegal DVDs from Vietnam and recently some Taiwan DVDs from Blockbuster (I am currently living in Taiwan). None of those worked but I never did anything about it. VCDs do work though.

Anyway, I started tonight to try and work out the problem. First I was told by Windows Media Player 8 that there was no DVD decoder on my computer. I downloaded something called Microsoft Windows XP Video Decoder Checkup Utility and sure enough I did not have the MPEG-2 software to play the DVDs. So I tried to download one. I then discovered I could not because my Media Player was too old so I just upgraded to MP10.

I am a bit apprehensive about this because when I got MSN messenger Beta it recommended I upgrade Media Player so I could use the "What I'm Listening To" feature. That night, after installing it, while I slept, my computer crashed and I awoke the morning to a black screen... Anyway, I digress...

So I upgraded to MP10 and downloaded a recommended plug-in from called NVIDIA DVD decoder. I then tried my DVDs again (I have tried four different ones in case it was the individual DVDs) but this time it came up with a different message,... Read more

Answer:DVD or hardware problem

Welcome to MG. This may not help, as it appears as though you already have your PC set up to play different zone coded DVD's. But it maybe worth a try.
DVD Region Code Killer.
DVD Region Killer Tray.

Works for me, and my friends. Free as well. Bazza

Read the info on this site link under Product Description before installing this.
RegionKiller 2 takes care of the proper functioning of your (Region Code free) DVD Drive.

From now on you`ll be able to watch foreign DVDs on your home theater PC without being hassled by possibly non-working DVDs.

Windows 2000/XP: Do not use player software that uses an ASPI driver - RegionKiller 2 will not work. We recommend the latest versions of Cinemaster, ELSA, ATI or Power DVD.

Windows 95/98/ME: Before you install RegionKiller 2, please check if you`ve already installed a previous version of RegionKiller - if you have, please uninstall it before you do anything else. After the you`ve uninstalled, verify that the file REGKILL.VXD was removed from C:\WINDOWS\SYSTEM\IOSUBSYS.

Click to expand...


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OK not sure if this is posted in the right place or not.

Since yesteday morning I have been getting the blue screen of death on my PC. My daughter was using the PC when it first rebooted and it happened about 10 tens after that, then it seemed to be OK and I managed to use the PC for the rest of the day without any problems.

Switched it on again this morning and the same thing has been happening all morning. Its working OK at the moment but know it won't be long before it goes off again.

One thing I noticed a few times before PC reboots is a message from my ZoneAlarm security advising of a virus but its not on screen long enough for me to see what it is or do anything to it in any way.

When I got the PC up and working yesterday I ran ZoneAlarm antivirus/spyware and nothing showed up. I also ran AVG antivirus and spyware, again nothing showed up.

I tried System Restore yesterday when it first happened but that failed each time I tried to do it.

There is one piece of software that I have been trying to remove from the PC but can't remove it in safe mode and every time I try to remove it when logged on in normal mode the PC crashes.

I have limited computer experience so any advice or guidance would be helpful.

Thank you

Answer:Virus Or Hardware/software Problem?

What Windows Version do you have?What was the last thing your daughter doing just before the PC rebooted and Blue Screen of Death?Have you tried re-installing Zone Alarm Security?Can you read the error message and description in the Blue Screen Of Death or is the PC rebooting so fast that you are not able to read? If so follow this advice (If you're running Xp) to disable auto-reboot:, what is the name of the software that you are unable to remove in safe mode/normal mode?

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Already 16 days over still no laptop..i payed money but No working laptop..what is this.its not fair...why you people selling used laptops?? i raised a complaint after 2 days of purchasing..and i submitted service report given by lenovo technical engineer..i need my money back or else i want new working laptop. thatsit.please understand it..we paid money value of it.many times i called to customer care,no use,no proper support.anyone help me please
Moderator Note; picture of document showing s/n & private information removed to prevent possible abuse

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CPU: Intel Core 2 Quad Q6600 CPU 2.4GHz
Motherboard: Asus P5K-C
Graphics Card: Nvidia 8800GT
Operating System: Windows XP SP2

Recently my computer has been unable to start, becoming locked in an endless loop of BSOD.

The problem began suddenly while playing World of Warcraft.

The computer crashed to a blue screen, I didn't record what it said at the time, as I thought it would be resolved with a restart.

Upon restarting the machine, there was wierd visual artifacts on the screen before the windows loading screen, all the BIOS information stuff was all deranged, with odd symbols, numbers are spaces where they should not be.

The windows loading screen appeared, it passed, went to a black screen for about 20 secs, then came up with a BSOD, that said the problem was caused by Nv4_DISP.DLL.

'STOP: 0X000000EA'

I restarted the computer in safe mode, uninstalled the nvidia drivers, and restarted the machine, it still has the wierd visual problems when loading the bios, but windows is now graphically fine.

I downloaded the latest drivers, and proceeded to install them. Once they were installed, horizontal black lines, clustered in bands of five appeared accross the whole thing.

I restarted the machine as required by setup, and I got the same BSOD as before.

Do you think this is a software fault, or a hardware fault.

I am unsure why there would be graphical gli... Read more

Answer:Graphical problem ?Hardware ?Software Issue

Boot back into "safe mode" and check your system32 files. Make sure none of your DLL files are compressed. If your files are compressed then your system is infected, or corrupted. Let me know what ya find out.

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This post is basically associated with this post:

My sister has build her computer but the problem now lies in installing windows... Installing it took over 3hours (which is way too long). Once the installation finished, the lag didnt stop and it continues to be an annoyance... my question is - what is causing this lag/slowness?? I dont think its the Windows XP CD because it works fine on other computers... Could it be the RAM? We didnt configure the timings in BIOS - could that be why? Or maybe its just faulty...
Any help would be great.

Answer:New Built Computer - Software/Hardware problem?

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I keep having to uninstall and reinstall the driver from my sound card because of frequent loss of sound. When I run Burn In Test while it's got sound, I don't get any errors but then do get MIDI errors when the sound is down. I can't seem to find any specific program that triggers the loss of sound. I tried the automatic software updater on Creative Labs but got a message that some components were corrupted. I don't want to by another Sound Card if that's not the problem and am not sure how it would be a hardware problem if it does intermittantly work. Any ideas on how to definitively ferret out if it's a hardware vs. software program and fix it for good? Thanks for any help.

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Sorry, I am not even sure whether it is a software or hardware problem.
Today I installed PowerDVD (first I tried ver.5, then ver.4) but it refuses to play DVDs.
I keep getting messages "Error Code: 89030000 - Unknown file format".
PowerDVD's Information tab reveals the following:

Player & Display information: not available
Hardware information
3DNow! Technology: not detected
Enhanced 3DNow! Technology: not detected
3DNow! Professional Technology: not detected
IA MMX Technology: in use
Video Accelerator: ATI Hardware Video Acceleration (not in use)
Multispeakers Audio Device: not detected
Spdif Output Device: not detected

I also can't play audio CDs, while DivX and BSPlayer work perfectly!
As far as I know I correctly installed all software and hardware, therefore I suspect that PowerDVD isn't compatible with ATI graphic cards. On my old PC with GF2 graphic card I had no such problems.
DVD-rom audio I connected to CD-in connector on my soundblaster, since I didn't find the digital audio cable (which I could connect to spdif).
Please help!

Win98se, Abit IS7, P4 2.60c, 512MB DDR433, Sapphire Radeon 9600 Pro, Audigy2, Creative Inspire 5.1 digital 5500, Teac DV-516E (DVD-rom as secondary slave), Teac CD-W552E (as secondary master).

Answer:DVDs won't play - software or hardware problem?

This might help you a bit let me know if it works\

note the patches at the bottom of the link for power dvd

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I upgraded my desktop PC from 8.1 to 10 last week. No problems with startup and all programs appear to run fine.
I have however, noticed a few desktop and taskbar glitches which I'm not sure is a hardware or software related graphics issue. These are 3 examples of what I've noticed.

1) If I use my mouse and try to drag a desktop icon from A to B (say), the icon always snaps back to point A. A few seconds later it does move to point B.
2) If I click on the ^ "show hidden icons" in the task bar, a transparent window opens but no icons appear.
If I click my mouse button repeatedly within the window, the icons eventually populate. If I click on one of these icons, there's a delay again and the program or task it opens is usually quite "laggy".
3) If I click my mouse on the "File Explorer" icon pinned to my task bar, a blank window initially appears on the desktop. Again, after a few more mouse clicks and a couple of seconds later, the contents of my file structure appears in the window.

Here's how I correct the problem. With my mouse, I right click on the desktop. This opens a menu from which I select: graphics > options > resolution. Under resolution, I change the native resolution of my monitor from 1920x1080 to 1680 x1080.
After the monitor resets to the new resolution, I repeat the process and go back to my original (native) resolution. Doing this clears all my desktop and taskbar glitches. Unfortunately, whatever happens when I... Read more

Answer:Is it hardware or software problem that's causing a glitch with Win 10

Monitor is about 7 years old, gently used and I never had any problems under win 8.1. I'm using DVI connection. Would that make any difference under win 10?

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My desktop computer sporadically locks up and needs to be hard-reset. When this happens, the keyboard and mouse lose power. If there is audio playing, it loops the tone until reset. I am unsure of whether this is a hardware or software (driver?) issue.

Some steps I have taken and things I have learned:

- I am unable to find anything in Event Viewer at the time of the lockup. The only error I can find is the "Windows did not shut down properly" one after I reboot.

- I initially suspected a graphics card issue, as I had two graphics cards in the machine. I tried each one individually, and finally tried using just on-board video, but the issue persists. When using on-board video, the lockup is accompanied by a pattern of horizontal red stripes on the screen. (Example: This only occurs using on-board video, it is not present when using a dedicated graphics card.

- I have no unrecognized devices in device manager.

- I am not sure if it occurs more frequently when I am playing audio, or if I am just imagining things. Though it does also sometimes occur without audio playing.

Does anyone have any suggestions for next steps for troubleshooting this issue? I was wondering if there is anything I can do before resorting to a fresh re-install of Windows.

Here are some relevant specs from Belarc Advisor:

Operating System *
Windows 7 Professional (x64) Service Pack 1 (build 7601) *
Install Language: English (United Sta... Read more

Answer:Sporadic lock-ups - hardware or software problem?

These are always fun to diagnose.

So when the lockups occur are you doing any specific task? IE: Trying to print to a USB printer, Playing a graphics intensive game, launching a program?

Heat can also be the cause of this. Verify that you have good ventilation around your PC and make sure it isn't full of dust.

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i know this dont look right does it? i also have another screenshot i will post too i dont think you will need my spec's as i and thinnking its my resouces again spec's below again

Pro - P4 Celeron2.0 running at 2.7ghz
video - ATI 9200 (NEW)
ram - 512mb dual channel pc3200
HDD - WD 40gig

Answer:video problem dont know if its hardware or software

i also forgot to say the buttens are also sometimes black so you cant see them untell you move mouse over them

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Hi there,Just wanted to check with you guys a problem thats been driving me crazy. Got a Acer Aspire 5601AWLMi to fix and the guy thought it was crashing on the login screen. Turns out its the keyboard and mouse not working. Its a tempermental problem so most of the time this is how it behaves:- can access BIOS with F2- when get to windows login screen mouse and keyboard don't work (but USB mouse does)- ran ubuntu live CD and mouse and keyboard worked- take the battery out the laptop and the mouse and keyboard work in windowsbeen doing some research. Some posts say its a failing battery that causes it, others say its a faulty southbridge. Tried reinstalling and uninstalling drivers but device manager kept crashing (not sure if its unrelated). I think I have a few possible courses of action- tell them to use it without the battery and see if they get problems- reinstall windows (something I think I will have to do)- get hold of a spare battery from a similar laptopJust wondering what everyone on these forums thought and if its a windows fault (would explain why it only happens on windows) or a hardware fault (would explain why it only happens with the battery out).I'm quite stuck here so hope you can all help,Thanks,Dan Gent

Answer:software or hardware Keyboard and Mouse problem: A

Try a windows system file checker -sfc / scannowalso try uninstalling and reinstalling the windows mouse and keyboard drivers.

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Got a Y430 Ideapad with windows Vista basic.1] Lately having screen problems... lot of colors appear as if a magnet is placed on the screen. Screen jumps and flickers randomly for example if I were to open MS word it gets worse for PDF not so and if videos no probs with jumping but the color pattern is changed 2] I am not able to personalise settings. Right click->Personalise opens a folder box that disappears by itself. Same happens with Windows update icon. I get message 'Windows Update is available' if clicked the folder opens and closes by itself. What could be the problem? Is it software or hardware? Please suggest ways to detect where the problem.

Answer:Y430 Dunno if its Hardware or software problem, please help!

Are you using antivirus-malware protection?Get it scanned for infection first.Post results.

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Okay, first off, forgive me if I'm doing anything wrong here. I'm never sure when a "New Topic" is appropriate and when it isn't. Here goes...

I am temporarily, for an extended period of time, using my old HP Pavilion 8665C which is over 7 years old. My PowerSpec with XP Home is being rebuilt by a friend after I carelessly damaged it. My old HP came with Windows 98SE, I upgraded it to Windows 2000 PRO and now have no sound. I see, by "googling", that this was not an unusual problem back when people were using 2000...okay, anyway...I did this once before, I found the right driver(s), somehow I correctly installed it(them), but I had to uninstall 2000 and reinstall 98SE and now that I've once again reinstalled 2000 I can't, for the life of me, get sound back.

Please...just tell me what info you need about this computer and I'll provide it...I'm sure this seems like a ridiculously easy problem to solve, and that's what you guys are here for...LOL...I'm just a guy who loves to play on computers, I don't use them for work, only for my own personal pleasure. I'm not what I'd call computer illiterate, I've been able to restore this once broken down old thing that was basically just a shell of it's original self to a rather fast and functional computer considering it has a Pentium III, 600 MHz, yep, MHz and 128 MB, yep, MB SDRAM...again, it's only temporary. The only info I can get... Read more

Answer:Kind of a hardware/software problem combined...
Your motherboard is an Asus model MEW-AM. The above link is to all the drivers for your motherboard, including the sound. If the driver at that link doesn't work, just re-post and we'll find another link or something.... good luck!


EDIT:I think the first driver listed under Audio is the one you want... Be sure to go to the Utilities section, and download and install the Windows 2000 chipset software BEFORE installing the sound driver!

EDIT Part 2: after doing some further research, I have found that your PC may actually have the "Riptide" or "Chameleon" drivers which are a modem and sound driver all in one kind of thing. Here's a link you'll find VERY useful if the above driver link doesn't work.... You'll still need the chipset software from the above link for best results and overall system stability....

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Hi There,

A couple of weeks ago the sound stopped working on my laptop. I'm not sure whether is a software or hardware problem. Please Help!

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-58, x64 Family 15 Model 104 Stepping 1
Processor Count: 2
RAM: 1982 Mb
Graphics Card: NVIDIA GeForce 7150M / nForce 630M, 64 Mb
Hard Drives: C: Total - 230526 MB, Free - 1957 MB; D: Total - 7946 MB, Free - 2228 MB;
Motherboard: Quanta, 30CF, 85.24, None1
Antivirus: AVG Anti-Virus Free Edition 2011, Not Updated

Answer:Sound Not Working - software or hardware problem?

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I have a Toshiba Satellite and I'm running windows 10. I've tried pressing F5 and FN+F5 but nothing happens. I've had a look on various forums and all the advice seems to start with "go here", "go to this menu" etc but I have no idea how to go anywhere without a mouse. Any ideas?

Answer:Cursor has disappeared - is this a hardware or software problem?

Can you do a Ctrl + Alt + Del ?

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