Computer Support Forum

Lenovo ideapad Z500 Touch

Question: Lenovo ideapad Z500 Touch

Hello Bit of a noob question here but I got this laptop a while ago when i didnt really know anythign about computers. since then, I have learend a bit (still no expert). however every search of this model I search for even on this website claims this system should have a Nvidia GPU, Mine doesnt, or doesnt seem to have any trace of one, I only hadve HD4000 All I want to know is, am i doing soemthing wrong, or do I simple not have the GPU? Model name 20221

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Preferred Solution: Lenovo ideapad Z500 Touch

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Answer: Lenovo ideapad Z500 Touch

bigrumba wrote:Hello Bit of a noob question here but I got this laptop a while ago when i didnt really know anythign about computers. since then, I have learend a bit (still no expert). however every search of this model I search for even on this website claims this system should have a Nvidia GPU, Mine doesnt, or doesnt seem to have any trace of one, I only hadve HD4000 All I want to know is, am i doing soemthing wrong, or do I simple not have the GPU? Model name 20221Go to bios and examine the settings for the Graphics. Select optimus or similar statement. See picture.

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My touchpad is not functioning properly. It suddenly would not allow right click function, and i no longer can scroll up and down. I have tried updating and restarting , it still has not worked. Also the right hand side of the touchpad seems stiff, it is not clicking as it used to. Please help, as i have no one hear or in my visinity who knows how to fix lenovo laptops.

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hello every onei do have problem with my touch screenbad thing i can talk about it its some thing you have to see it yourself so please check this on youtubeNotice   ( pass first 1 min from video) https://www.youtube.com/watch?v=yGVoiU-VZ2g

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Hi, My laptop is Lenovo Ideapad Z500 touch. Do any of you know the process to get Windows 7 installed on this machine?Also, My laptop is very slow. It takes atlease 5 to 10 minutes to respond when I login. Please help me to speed up the same. I have disabled most startup applicatons. But still its very slow.  

Answer:Lenovo Ideapad Z500 Touch - very slow and about Wi...

rushyendar wrote:Hi, My laptop is Lenovo Ideapad Z500 touch. Do any of you know the process to get Windows 7 installed on this machine?Also, My laptop is very slow. It takes atlease 5 to 10 minutes to respond when I login. Please help me to speed up the same. I have disabled most startup applicatons. But still its very slow.   What operating system is it currently using? How long have you had the laptop? Do you have an antivirus software installed? Is it HDD or SSD?

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Hi, My laptop is Lenovo Ideapad Z500 touch. Do any of you know the process to get Windows 7 installed on this machine?Also, My laptop is very slow. It takes atlease 5 to 10 minutes to respond when I login. Please help me to speed up the same. I have disabled most startup applicatons. But still its very slow.  

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Hi! Firstly sorry for my bad English. Yesterday i was playing the game with my friends. When we are playing we press  a lot of keys.(There can be different combinations or we may have damaged.)-I reviewed the previous subject but they are not working for me.-I tried FN+SPACEBAR combination but this is not working.-I tried Lenovo Energy Manager it is not working.-Caps Lock and Num Lock's light is working.   

Answer:Lenovo ideapad Z500 Touch backlit problem

Hi utkutrk , 
 
Welcome to the Community Forums.
 
You can try testing individual key specially FN and spacebar if it is working.
 
Turn off the machine and disconnect the ac charger and battery if you have the tools.
Press down the power button for 12 seconds to drain flea power.
Place back the battery and connect the ac charger.
Restart to check if backit keyboard works ( test further with FN + spacebar pressing 2-4 times).
 
Update us how it goes.
 
Regards

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Hi! Firstly sorry for my bad English. Yesterday i was playing the game with my friends. When we are playing we press  a lot of keys.(There can be different combinations or we may have damaged.)-I reviewed the previous subject but they are not working for me.-I tried FN+SPACEBAR combination but this is not working.-I tried Lenovo Energy Manager it is not working.-Caps Lock and Num Lock's light is working.   

Answer:Lenovo ideapad Z500 Touch backlit problem

Hi utkutrk , 
 
Welcome to the Community Forums.
 
You can try testing individual key specially FN and spacebar if it is working.
 
Turn off the machine and disconnect the ac charger and battery if you have the tools.
Press down the power button for 12 seconds to drain flea power.
Place back the battery and connect the ac charger.
Restart to check if backit keyboard works ( test further with FN + spacebar pressing 2-4 times).
 
Update us how it goes.
 
Regards

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Hi,I bought this lenovo 510P in 2013 before christmas. Its screen started flickering right from the start. The problem is worse when there is more black space on the screen. Now it is getting worse. I have tried every thing, rebooting, reinstalling drivers etc. It does not work.Is there a solution for it? It has such a high quality display but I cant even watch movies because of the flickerThanks

Answer:Lenovo Ideapad Z500 Touch Screen Flickering!

ayeshamasod wrote:Hi,I bought this lenovo 510P in 2013 before christmas. Its screen started flickering right from the start. The problem is worse when there is more black space on the screen. Now it is getting worse. I have tried every thing, rebooting, reinstalling drivers etc. It does not work.Is there a solution for it? It has such a high quality display but I cant even watch movies because of the flickerThanksThe title refers to the Z500 model and your query refers to the 510p model. So which one is it?

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Hello I have problems with my LENOVO Z500 touch computer.It seems that when you disconnect headphones, the computer doesn“t realized, and it doen“t make any sound until a few minutes or hours...I“d like to know if it“s a particular problem, or it“s a fabric problem. Is there any accion to solve it? Thanks.

Answer:Sound problem with my LENOVO Z500 touch ideapad

Hi Iraldo,
 
Welcome to Lenovo Community!
                 
As per the query we understood that you are facing issue with sound card of your Lenovo Z500 laptop.
 
Please try to update the audio drivers and check for the issue.
 
Also try to update the BIOS and check for the issue.
 
Do post us back if the issue still persists.
 
 Best Regards
 
Ashwin.S





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Looking for a fix to this screen flickering issue on my Lenovo Ideapad Z500 Touch Screen Notebook. I took it to the Service Center and the technicians there changed the LCD cable that connects the screen with the motherboard. Still, The problem persists. The engineers over there do not seem to have a clue whether this problem is Hardware or Software and I don't wish to unnecessary get my machine disassembled again. This flicker does not happen continuously though. My notebook works fine if i keep it unmoved on the desk. But the moment i try to adjust the lid or move my notebook around, the flickering starts. To stop it, I simply put my machine on sleep mode or close the lid for 5 odd minutes. Upon wake up, The Screen again appears to work fine minus any flicker. Would appreciate any help in this regard. I have also captured a Video of the problem. Please Refer: http://youtu.be/kp12dYt6OWE  

Answer:Lenovo Ideapad Z500 Touch Screen Flickering!

I am having the same problem.  The screen, it seems to be the touch screen like someone is touching it, Also, magnifies in and out.  If I move the laptop, or the screen that can cause it to start.  Or it just starts by its self, if I leave it on, when I come back it flickering.  I have to close it down and start all over again.I took it to a shop, they tried a few things but couldn't fix it, some suggestions: they thought it might be something to do with the graphics?? Maybe!   If anybody has this problem and sloved it, be really good to hear from you.

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Hi,My ideapad z500 each time stucks at "lenovo splash screen", but pressing any key will continue to boot and system will run without any issue. This problem is there almost 90% time when I restart or power on my machine. This problem is very annoying because whenever due to windows update machine restarts multiple time i have to sit there to press the key, its very painful. My BIOS version is 1.21, I have also tried resstting the BIOS by entering to BIOS setup, but issue is not resolved.This issue is not new, this was there when I bought this laptop, initially I ignored it because of workaround. . is there any solution to this problem?  

Answer:Ideapad z500 (without touch) stuck at "lenovo splash screen"

I enabled startup password in BIOS to troubleshoot the problem, when I rebooted the system on BIOS password prompt appeared with continuous beep and none of the keys were working, I pressed enter and "Invalid password" pop-up came and beep stopped.Does it look like hardware problem?

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I'm so mad, because I really like this function on my notebook but I can't find a solution. The panel works, the problem is that if I click on it, the sound of music or film doesn't change. 
 
Please help meeeeeeee 
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity & normalized font size.
 
 

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Hi.  Im wanting to get into my laptop (it is pretty broken and I just want to see wires are connected etc)... but I cant work out how to open it up!Ive unscrewed all the screws, gently tried to force gaps in parts, used a screw driver to try and prize up the keys in the keyboard etc, I just cant work it out!Can someone please advise me what to do?  The laptop is out of warrenty, paid to have it repaired and they just gave me a £500 bill to which I laughed.  I have a spare macbook running windows, so this more than willing to 'experiment' with this one.  Thanks for any help

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Recently, I have bought ideapad z500 touch and found out that it doesn't come with veriface software. I have try to find the software at support.lenovo.com but no such software. By the way, the OS is window 8 (64 bits).So, I want to know where to download it? and also What is the installation steps?

Answer:How to get veriface for ideapad z500 touch?

The Z500T does not come with the Veriface software. There are models (Z580 for example) that comes with Veriface but not with the Z500T.

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This started happening yesterday with my laptop. When I plug in the AC adaptor, it provides power to my laptop but doesn't charge it. My laptop battery is at 0% so whenever I unplug the adaptor, it dies instantly. Anyone know if this is a dead battery or another issue?

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Hello all. My Laptop's screen is currently heavily cracked due to my own clumsiness though I've noticed that it is just the glass digitizer over the LCD. My issue is that I can't seem to find a straight up replacement part to swap over the old cracked glass. Any help finding one would brilliant. Failing that I've found the digitizer for a U350 which looks like it has identical dimensions; would it be possible to use this instead? Laptop is IdeaPad Z500 Touch as stated in the subject. Kind regards to all.













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Answer:Ideapad Z500 Touch Digitizer Replacement

Aidan02 wrote:Hello all. My Laptop's screen is currently heavily cracked due to my own clumsiness though I've noticed that it is just the glass digitizer over the LCD. My issue is that I can't seem to find a straight up replacement part to swap over the old cracked glass. Any help finding one would brilliant. Failing that I've found the digitizer for a U350 which looks like it has identical dimensions; would it be possible to use this instead? Laptop is IdeaPad Z500 Touch as stated in the subject. Kind regards to all.Take a look at this.

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Hi,I am facing issues with my ideapad z500 touch. It is pressing enter key itself almost everytime after I login. Windows reset didnt solve the issue. I ran device check option provided by lenovo. As per the stats, no issues with hardware. It has windows 10 installed. Please let me know if you think of any solution for this. Thanks 

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hello ... i have bought a lenovo z500 touch notebook 2 years ago there was a problem with the screen which i neglected the problem apeared when it was new !! now the problems has increased and i cannot deal with it anymore same problem as this video !! pls help ! https://www.youtube.com/watch?v=kp12dYt6OWE

Answer:ideapad z500 touch screen flickering

Dear MarkSameh,
 
Welcome in lenovo community,
 
Please try the below,
 
1- shutdown the laptop >> unplug the charger >> hold the power button for 20 seconds.
2- Connect the charger >> Hold the power button for 10 seconds.
3- Turn on the laptop and check.
 
And please inform us if there is any software changes has been made to the laptop or not,
 
Like Windows upgrade or BIOS update .. etc
 
Regards,
Joseph

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Hi,I am facing issues with my ideapad z500 touch. It is pressing enter key itself almost everytime after I login. Windows reset didnt solve the issue. I ran device check option provided by lenovo. As per the stats, no issues with hardware. It has windows 10 installed. Please let me know if you think of any solution for this. Thanks 

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Hi, I have screen brightness problem and 5GHz wifi not discovering after window 10 installed. I know the easy option to downgrade is 30 days period which has already past. I was looking option to downgrade through Onekey Rescue System, But I am confuse here as I don't have OS back up in cd/dvd or anything. Can i do without it? if I make copy of OS now, which OS will be backup Win8 or Win10 (current using)? Please advise me what to do.Thanks

Answer:Ideapad Z500 Touch downgrade from win10 to win8 or 7

"...I was looking option to downgrade through Onekey Rescue System, But I am confuse here as I don't have OS back up in cd/dvd or anything. Can i do without it?" Comment: A copy of the Win 8 including all programs from the factory is place in a hidden partition of the hdd. You need OneKey Recovery program to access it and be able to restore the unit to factory consition. "...if I make copy of OS now, which OS will be backup Win8 or Win10 (current using)?" Comment: First of all how will you do the copy? If it is in Win 10 then you will have a Win 10 backup. That is after the upgrade to Win 10 you will not be able to make a backup through OKR but in Win 10 only.

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HI.I recently bought a Lenovo ideapad Z500 Touch, about 4 months ago.IntelCore i5-323M Dual Core Processor,Windows 8 64-bit6GB DDR3 RamDedicated GT 740M 1GB Memory.www.saveonlaptops.co.uk/LENOVO-Z500-59372966_1357426.htmlMy question is, is it possible to change the Ram, GPU and Graphics Card to something like this.2.4GHz Intel Core i7-3630QM (3.4GHz Turboboost)Windows 8 (64-bit)8GB DDR3 SDRAMIntel HD Graphics 4000/nVidia GeForce GT 740M (2GB)www.pcadvisor.co.uk/reviews/laptop/3449805/lenovo-ideapad-z500-touch-review/They are both the same model with different specs, so I am hoping that it's possible. How and how much?Thanks

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When I was playing Mass Effect 2 the game would suddenly freeze but the sound would keep going, though it would sound like a horn being blown down industrial fans and every so often would revert back to normal. If I had earphones in it would keep swiching to speakers instead. If I didn't Ctrl+Alt+Delete to task manager the laptop would sometimes blue screen or if I didn't end the task it could also blue screen. I thought the laptop needed to be refreshed so I did so, reinstalled all drivers and the game but it was still happening. I even found that when I went onto the nvidia control panel and looked at the spinning preview image, after a few seconds the system would freeze until getting the message about the driver not responding and successfully recovering. I've tried 3 drivers (The original that shipped with the laptop, the latest lenovo released driver and nvidia's latest driver) but they all had the same problem. For now I have just completely removed the nvidia drivers and haven't had any more problems. I would like to get the graphics card working again and was hoping someone might know a soloution. The Graphics Card is the Nvidia GeForce GT 740M. The most common blue screen I was getting when I wasn't gaming was the driver_power_state_failiure one and when I was I think it was the dpc_watchdog_violation one.

Answer:Ideapad Z500 Touch graphics card problem

There is no solution that I can find. If anyone knows anything or could at least put me on the right track I'd be very grateful.

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Hello. My cat walked on right side of keyboard and has stood on keys.The brightness on the screen is now really dim, even though the brightness setting is on max??Any ideas on a fix?Using Windows 10 if that matters, andhave already restarted but didn't work

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Hi,When I power on/restart my laptop, on login screen the passowrd box automatically get filled by weird characters.I am able to login using my password after clearing the password box, but this is an annoying problem. This problem was there when I bought this laptop, but I ignored at that time. Once my system is up and running, I dont have this weird character problem in any of the application, so I am very much sure that none of the keys are in pressed state in my keyboard. Using "Eye Symbol" in the password box I am able able to see these weird characters, these are "+" characters. But why on startup the password box gets filled by this character automatically? is there any solution to this problem?

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Hi, I recently upgraded to windows 8.1 and my battery won't charge anymore. I saw a similar post with firmware update solution suggeste back in May 2013, but I also saw there was no support for windows 8.1 on the software. Is there any fix for this issue out there? If not my product is still under warranty, any suggestions? Regards,Dhruv













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Answer:Ideapad Z500 touch battery will not charge - plugged in not charging after windows 8.1 upgrae

Try installing the Power Management program update for Win 8.1.

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Hi, Basically, my girlfriend's laptop has been acting up for a couple of months now. Every other week, it will just crap out and refuse to start up past the POST screen. When this first happened, I googled to see how I could get her back in and created a recovery disk using the tools provided in Windows 8. Using this, she managed to recover some key files before having to reset the PC (deleting everything but the Windows files). Since then, this problem has persisted despite several attempts to prevent it (using less of the hard disk, turning it off regularly and so on), and we were told at a laptop repair shop that it was most likely the hard disk. Upon hearing this, I ordered her a new Samsung hard drive (2.5 inch, 1tb, 5400rpm) to replace her existing one which seems to be dying/dead. I have two main questions, which are: Was the laptop repair guy correct in his assumption that it was the hard disk which was the issue?If we replace the old hard drive with the new one, can we retain the copy of windows and the various lenovo drivers and utilities it includes?Thanks for your help, A8

Answer:Laptop (ideapad z500 touch) crashes and refuses to boot, needing to be booted from USB

 Was the laptop repair guy correct in his assumption that it was the hard disk which was the issue?Answer: Maybe.If we replace the old hard drive with the new one, can we retain the copy of windows and the various lenovo drivers and utilities it includes?     Answer: Lenovo drivers and utilities are in D drive and also in Lenovo's download site. As to the copy of Windows it is                    located in a hidden partition and difficult to copy.

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Hello everyone , since i bought this notebook (ideapad z500 touch) the webcam was working normally and perfectly after a while i have found out that my webcam is not working proberly ... the webcam is functioning but the image taken from the webcam during video or during using the normal webcam app on windows is scrolling from right to left without stopping ... have anyone faced this problem before ??? thank you

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please, ihave lenovo ideapad z500 and have aproblem with  win 7 in starting up it is very slow 

Answer:Lenovo ideaPad z500

Mahmoudarafat wrote:please, ihave lenovo ideapad z500 and have aproblem with  win 7 in starting up it is very slow Try the tweaks given in this link.

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Ideapad Z500 won't turn on, tried removing battery and plug directly using AC adapter but still won't work.

Answer:My lenovo Ideapad Z500 won't on.

Please help.

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I bought Lenovo Z500 1.3 year back. It started giving problems after the warranty got expired. First of all the Graphic card got crashed and now have issues with Keypad. This is very dissapointing .  

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Brightness problem with Z500. I have run all Lenovo system checks, updated Intel and Gforce drivers, appears to be all ok. But the screen on the laptop has gone dim.Isouspect that this could be a power saving issue, any ideas please?










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Answer:Lenovo Z500 ideapad

Brightness problem solved, due to information below.

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Hi guys I'm new here. I've cracked my laptop screen and after a replacement. I've looked everywhere and the website doesnt accept my s/n.I can relacement myself, just need to get the part. The screen still works perfect just there's a big vrack.  Can anyone help please? cheers

Answer:Lenovo Z500 Touch Screen Replacement

Hi Paulcake,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are looking for LCD panel for your Ideapad Z500.
 
Please visit the below link and go to page 97 for complete LCD part details and the FRU number, as there are 2 sizes of LCD panel.
 
http://download.lenovo.com/consumer/mobiles_pub/lenovo_z_p_series_hmm_v1.0.pdf
 
Hope this helps.
 
Best regards,
Hemanth Kumar





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hello hello! I just upgraded my lenovo z500 non-touch to windows 10, and i've been experiencing some problems. first, which is the most annoying, my start menu wont come up, i restarted a number of times and i tried the thing you copy in powershell and still didnt work. and also my brightness level is stuck, if i hit the + or - brightness on keyboard the brightness level meter on my screen changes but the actual brightness level of my screen doesnt move. task manager works, i restarted explorer.exe and sometimes start menu will come out and sometimes it wont, even if i restart the laptop its still a hit or miss. as for the brightness i tried updating and rollback display drivers and still didnt work. can anyone there help me? thanks in advance and have a great day!

Answer:lenovo z500 non touch windows 10 issues

Make sure Windows has updated entirely. As it is a brand new operating system, there will be some bugs . Microsoft released a 1GB patch and that might solve some issues for you. Just search Update in Cortana and select the Windows Update/Settings option, then check for updates and install them.





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Hi, I have Z500 Touch and wonder about if it's possible to replace screen on this one?Because I want to replace it with FHD screen, or at least IPS hd. Touchscreen is unnecesary.Hardware mainteance manual says that touchscreen can't be disassembled I'll be glad if any Support Specialist can help me to find out is it possible or not

Answer:Lenovo Z500 Touch Screen Replacement

Hey! Anybody? feels like forum is dead

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Ever since I got the laptop over a year ago, the audio was never working properly for me. Every time a sound was played there would be a staticky sound played with the audio. The same thing happens when I use headphones with it. The laptop is also out of warranty so I don't know what to do.













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Answer:Lenovo Z500 touch static sound

If you haven't re-install the audio drivers, now might be a good time to try.  The link below is for the available drivers from Lenovo for your model.  Just select your operating system in the top box to obtain a correct listing of the drivers.
 
http://support.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-z-series-laptops/ideapad-z500-...
 
It is unfortunate that you didn't try and resolve the problem during your warranty period as it could be hardware related. 

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I want to replace the screen with one that has a resolution of 1920x1080 but I don't see a way to replace it.Can I send in the laptop to have the screen replaced with one that is full HD and if I can how much will it cost?

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i just want to ask if how much the price of z500 i7 today? 

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hello friend i have a laptop lenovo ideapad z500 series,I installed an internal hd traditional very slow and I would like to replace with a Samsung SSD 850 Series 500GB evo fromI have some questions for you1) the first thing you think and 'compatible in size?a friend of mine told me that there looks SSD 2.5-inch low-and high-profile and your SSD and may be inconsistent when it is high profile.I would never ever let me take apart and then I prove incompatible.2) it is compatible as I hope with all my strength I am 'knock on wooddo you think you will void your warranty if you do disassemble ??3) I live in Milan and I was planning to take it to a shop of Chinese in Chinatown the operation of simple replacement should cost between 10 and 20 euro although talking to their engineers have told me that they do not know ....there will 'be trusted ??I wanted to do it but then when I saw the video on youtube I said let fe 'and a casinoaside from the joke I was thinking well to take him to a service center lenovo maybe take a little, and I make them work.experiences that you have ??know someone in Milan or Milan hinterland able to do this' cause has already done on your laptop ??4) Now we talk about the migration of data and the operating system keep in mind that initially when I bought was on windows 8 then I upgraded to Windows 8.1, and more free time I would definitely installarci Windows 10 as an upgrade from the 8.1 even though the maximum It would be to installarci Windows 10 ... Read more

Answer:chang ssd in my lenovo ideapad z500 help my please thanks a lot

sorry about my bad english

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I have a problem with my ideaPad Lenovo Z500 .I tried to connect it to my tv (LG smart tv) by an HDMI cable, but , it didn't work so I tried to connect it again to another TV(Samsung smart tv)  but it didn't work.I have the latest version of Windows(Windows 8.1).I also pressed Win+p to extend my screen to the connected TV but nothing happened , my tv says "no signal".When I connect the HDMI cable to my computer it become black for few seconds and then it returns to work normally .Please i need help . Thanks. 

Answer:NEED HELP LENOVO Z500 ideaPad HDMI TV

unfortunately hdmi of ideapad z500 support until 1080p res. Nvidia 740m support uhd but hdmi is the intel graphic card... sorry for bad english

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Hello, i want to ask if this temperature is OK for this Notebook when i'm playing game TERA on full graphics and should i low the graphics if this is too high temperature ? I am just afraid to not burn this machine in few days if keep it so hot. 

Answer:Lenovo ideaPad z500 temperature

Dear LightningBG
 
Welcome in lenovo community
 
We can confirm that there is not issue related to the temperature from this screen shot . 
 
Thanks
Alaa





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I have tried installing Win 8 Pro x32 either within Windows 8 SL x64 and through Boot-up using the media of WIn 8 Pro x32. Keeps getting error Invalid Key.  Please help.

Answer:Lenovo Ideapad Z500 OS Downgrade From Win 8 SL x64 To Win 8 Pro x32

hi bada,
 
Welcome to the Forums.
 
If you're getting an error "The product key entered does not match any of the Windows images available for installation. Enter a different product key." , check this article from microsoft to fix the issue:
 
Windows 8 or Windows Server 2012 installation may fail with error message: The product key entered d...
 
 
Best regards,
neokenchi

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I recently had a problem with my Lenovo Ideapad Z500. I've only had it for around a month, and it's been working fine. But today I turned it on and It restarted my laptop as Windows experienced an error, now everytime i try to boot my laptop up, it takes a while to boot and in the end doesn't boot, and goes to scanning and repairing (C: and get's stuck on 2 % after like two hours. This is ridiculous, I paid over £500 for my laptop, and it's doing this already? Can't believe it! Why do I do? 

Answer:Cannot boot my Lenovo Ideapad z500

Power down your laptop then press the NOVO button. Select System Recovery to return the system to factory default. After restoration remove McAfee and enable Windows Defender thereafter.

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Hi,I'm italian, sorry for my bad english.My Lenovo IdeaPad z500 has a problem. I have a router with 150mbps wifi n but my Lenovo is only able to connect at 65mbps (sometimes, for few seconds, at 72mbps). I'm so close to the router and there is nothing between me and it. I have full signal and there aren't other wifi that use my channel. I use WPA2 AES as criptation method. The problem is on my laptop because my father's laptop, an old Acer, is connected at 130mbps.I have no idea what to do, please help me.Thanks so much for future answer!

Answer:Wi-Fi N 65mbps only on Lenovo IdeaPad z500

hello there,as we've already discussed similar issues earlier, i suggest you to check the thread below first. if it doesn't work, you could just search the forum as " wireless n" and you will see few more threads that could help you to solve the problem.http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/Y560-Wireless-n-mode-not-connecting/ta-p/...hope this helps.

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Good evening, I have a problem with my screen.He's dark, but I carry f11 and f12 brightness does not increase or lowers.I do not know what goescan you help me?use windows 8













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Answer:lenovo ideapad z500 W8 screen

I usually access the battery option either in the taskbar or control panel. At the bottom there is a slider to adjust the screen brightness. Give it a try.

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I've recently been trying to boot from a CD/DVD to install windows 8.1, but when i hit the novo button and go to the boot menu i only see the hard drive and a windows manger thing but i dont see the booting from CD/DVD option. Thanks in advanced.













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Answer:Booting from CD/DVD on Lenovo IdeaPad Z500

almoullim wrote:I've recently been trying to boot from a CD/DVD to install windows 8.1, but when i hit the novo button and go to the boot menu i only see the hard drive and a windows manger thing but i dont see the booting from CD/DVD option. Thanks in advanced.Go to bios and set Boot Mode = Legacy support. Then Save and Exit. See picture below.

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Dear Lenovo community, I would like to change the HDD of my Lenovo z500 with a SSD. Moreover, since I have problem with the OS (win 8.1) I intend to format the PC and reinstall it. My question is: after the substitution of the HDD and the install of the new OS will I still be able to use the hotkeys (pc brightness, volume etc.) of my keyboard or have I to install some additional software or set them in the BIOS? Moreover, have I to install lenovo energy management (to control the battery) and the intel hd graphics drivers? thanks for the attention

Answer:lenovo ideapad z500 hotkey

 
Hi mardix1982 , 
 
 
Welcome to the Community Forums. 
 
Would you still be able to boot to Windows on the original image ?
You may create a recovery image first that can be useful on the SSD change or even clone it after a factory restore (One Key recovery page 23) using the SSD software or other tools. 
 
Since there be no changes on the BIOS , hotkey features under configuration setting should stay enabled. 
All other drivers and power management tool such as Lenovo Energy Manager are available from the support site.  
 
You may also order purchasable Windows installer with drivers by calling technical support . 
 
Italian  1-997-51926 (Costo della chiamata: 11,88 centesimi di ? al minuto + IVA)
9:00 - 18:00 Monday - Friday
 
Related articles and discussion: 
Hotkey Features Integration for Windows 10 (32-bit, 64-bit), 8.1 (64-bit), 8 (64-bit), 7 (32-bit, 64...
Windows 8.1 on Z510 Fn+ Function keys doesnt work and I dont see any Lenovo to make them work again
Ideapad z500 brightness can't increase
 
Update us how it goes.
 
 
Regards
 

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Hi, I was recently playing a game on my laptop (a Lenovo Ideapad z500) when the laptop began freezing and came up with a error message saying something a long this lines of shutting down to prevent data loss. Since then it's been trying to diagnose and repair with no success, I have attempted to use any of the F8 options but the laptop just restarts with no visible difference. I have also tried a system recovery attempted an intital as I did not have on saved and that didn't work either. Does anyone have any experience with this issue and/or can advise? Thanks in advance.

Answer:Lenovo Ideapad z500 - Won't boot

Hi Aidso,
                           
Welcome to Lenovo forums.
 
As per the query we understood that you are facing issue with the system not booting in your Lenovo Z500 laptop.
 
Try to boot the system to safe mode and select system restore to the latest date and check for the issue.
 
If still the issue persist, then in safe mode uninstall the display driver in device manager and restart the machine and check for the issue.
 
Check if the system is overheating while playing games or while using any applications.
 
Hope this helps. Do post back if issue persists!
 
Best regards,
 
Ashwin.S





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HI! I have just purchased an Ideapad Z500 3rd Gen i5 laptop around 10 days back and am seriously fed up with the performance. From the very first day, the machine is working slow, the USB ports are giving me problems right since day 1. On top of it, yesterday, when I tried to eject a pen drive, there is a small part which has come out of the laptop alongwith the Pen Drive. I am sure, it has something to do with the USB port. Furthermore, today the keyboard panel has started to pop up slightly. Also, the machine works pretty slow, as compared to the excellent configuration which I had chosen. Someone please help! I need to get this laptop replaced immediately. I wonder if it was my mistake to choose lenovo over other brands. Please please help. The Serial No. of the machine is xxxxxxxxxxx and the model no. is 20202. Expecting a quick response from the Customer care team. Regards, Sunil Rijhwani Cell:xxxxxxxxxxxxxx
 
Moderator Note; s/n & personal information edited for member's own protection

Answer:Lenovo Ideapad Z500-Serious issues

I bought mine (z500) last month (10 Nov 2013) at lowyatt plaza, kuala lumpur but when i checked at the website, it's warranty has already started 2 month before i bought it. The gaming performance is very good i cant deny it but the main issues now are :
 
 - The keyboard slightly bend up !!
 - Some of the keys easily pop out
 - Hardisk performance is too slow that i cant run more than 1 apps
 - CapsLock LED indicator reversed (it lights when in lowercase mode but lights off when in uppercase mode)
 
Visual as follow :
 
Link to picture
 
Link to picture
 
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

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I've recently started experiencing issues with my Ideapad Z500. The warranty has expried, and so i cannot send it off to get repaired. I've replaced the laptop charger, with multiple different ones, all working, and yet it will still not charge. It will not turn on when plugged into the mains. I've attempted to remove the battery, and power through the mains, and yet it will still not power on. I've replaced the internal power jack (one which connects to the motherboard), and yet it will still not charge. There is no visible signs on the motherboard as to scorch marks where it could of shorted out.  From my point of view, everything is as it should be, but the laptop will just not power on at all. Any ideas on what can be done to get this working again?













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Answer:Lenovo Ideapad Z500 won't start

Welcome to the Lenovo Community !
 
Sorry to hear about the charging problem.  From what you have described and tried about the only thing left is to replace the motherboard.  The motherboard may have damage that isn't visible and without the proper testing equipment it would be difficult to locate.

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Hi,I own a Lenovo Ideapad Z500 laptop, which is out of warranty...And, its mothrboard is damaged adn not working...I've tried to get assistance from lenovo service center located in HYDERABAD, they are not helping me..I asked them to place an order for motherbard for this specific model.No reply from them... tried 2 more times but, there is no response from them..
These are my device details ..
 
Lenovo Ideapad Z500 (59-380463) 
Processor: 3rd gen Intel core i5 - 3230M (2.6 GHz)RAM: 6GB DDR3GPU: Nvidia GeForce GT 740M - 2GBHDD: 1 TBDisplay: 15.6" screen (1366 x 768)DVD RW DriveOS: Windows 8 64-bit
Serial No: ************
 
Can anyone help me to get the motherboard model number ?If u can point me to the link to buy the product(Motherboard), that would be really helpful....
Thank you..
 
 
Mod's Edit: Serial number removed for owner's protection













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Answer:Need Lenovo Ideapad Z500 Motherboard

Try Ebay.

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Hi, I have been having a problem for sometimes ago on my lenovo z500 touch laptop. When I play video file, the player ( vlc) run a few frames, then it stop, after many seconds or at least a minute or more, it can play the video normally.  Before this problem occurred, I can play the video file almost instantly (well, have to wait a few seconds for the player to start, after that it can play without running a few frames then stop). Before this, I have problem adjusting the screen brightness (it goes minimum brightness when i press the adjust button). So, I have updated the intel HD graphics driver (version 9.17.10.3223/10.18.10.3277 ) which i have download from the lenovo website. After that the problem with video happened but brightness screen problem solved. I have also try it on windows media player, still I have to wait  as long as the vlc to play without seeing it the run a few frames then stop. I also update NVIDIA often using driver downloaded from nvidia website. So, what happened? I am using windows 8.1, 4 GB RAM.













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Answer:Lenovo z500 touch delay in playing video

Hi Gnuhcyee,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing issue with delay in playing video in your Lenovo Z500 laptop.
 
Try with different media player, try to scan for the virus as this might be issue with the virus. If the system is heating.
 
Hope this helps. Do post back if the issue persists!
 
Best regards,                                                          
 
Ashwin. S





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Hi all, I've had my Lenovo ideaPad Z500 Touch for 2 years already, and this is the first time my KEYBOARD BACKLIGHT has stopped working. I am using Windows 8.1 (always updated) on a 64-bit OS. There has been no trauma to the device prior to the disfunction, however I did recently install CCleaner to my laptop to speed up the starting time (which may or may not have anything to do with the disfunction, but I am bookmarking it as a possibility since before installation my keyboard backlight was working just fine). Around the same time I also recently updatedWindows Malicious Software Removal Tool for Windows 8, 8.1 and Windows Server 2012, 2012 R2 x64 Edition - March 2015 (KB890830) upon recommendation from Windows Update, prior to which there was also nothing wrong with my keyboard backlight. (1) I have tried the Fn+SpaceBar option (as I usually do to toggle on/off when I'm doing work), but the backlight still does not turn on.(2) I have tried reinstalling Lenovo Energy Management (as has been recommended in previous posts), but it still does not work even after restarting. Since the last post on this was some time ago (last one on 2nd January 2014 with solutions that do not work for me), I would really appreciate it if anyone could help me on this issue. Thank you so much,

Answer:Lenovo Z500 Touch Keyboard Backlight Not Working

Just to check if the backlight can be restored: can you try restoring to a date before the installation of ccleaner and the malicious software removal?

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Hello,
          I bought a new Lenovo z500 laptop with 1 TB HDD, so now i m going to change my HDD to SDD but i don't know how to create a partion as just like my HDD, because in my original HDD it's have a partion for recovery for windows 8, so i want to know that in which software i can make the partion for the recovery then i will copy my all backup files which came from the company site for recovery ... so please help me coz i don't want to lose this great feature of recovery in my laptop.
please send me the exact software name that i can make the same partion and then i can copy all the backup files.

 
Mod Edit: Removed E-Mail address so the spam bots don't exploit it.
 

Answer:Replacing the HDD to SDD Lenovo z500 Ideapad laptop

Did you made some changes in the partitions of your hdd? This is the partitions in the original hdd of my Z500 (except for the drive letters and the Disk number since I access it through another unit). 

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The battery is dead. When i plug my charger in, the LED light doesn't show up and it doesn't charge. Since the battery is inside the laptop, i took it apart and removed the battery to test without but i get the same issue.Ive tested a couple of chargers but the other charger was a 19v when the laptop is 20v. Could use some help, thanks.

Answer:Lenovo Ideapad Z500 Battery Issue

Hi Joerichardsonx,
 
Welcome to Lenovo Community Forums!
 
Please check this link for a possible fix or a resolution,
 
https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Ideapad-Z400-or-Z500-battery-will-not-charge-pl...
 
https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Conservation-Mode-in-Lenovo-Energy-Manager-plug...
 
 
 
Hope this helps
Cheers!
 
 
 





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Hi to everyone, i want a simple information. Are SDXC cards compatible with the multi card reader installed on this laptop? (I have to buy that kind of SD card and i want to be sure that won't be any problem)Thanks to all.

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Hi,my problem is, my Lenovo is infected by Trojan, so I wanted to reinstall it with original Windows 7 disc.Next problem is that my dvd mechanic cannot read or load the install disc.I tried also usb boot but the same result, shows blach screen and nothing.. So I tried system recovery. It shows this: Boomgr missinghttp://shockwave3.rajce.idnes.cz/Bios#20150804_125037.jpg and Bios setup is strange: http://shockwave3.rajce.idnes.cz/Bios#20150804_120852.jpg and now http://shockwave3.rajce.idnes.cz/Bios#20150804_122140.jpg so I have no idea what to do next?? Will anybody help me please. Thx 













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Answer:Bios Problem, Lenovo Ideapad Z500

Problem was in wrong usb flash disc. Solved

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Hello,

Since installing the Windows 10 upgrade, my lenvono ideapad z500,the system does not recognize the up or down depending on the brightness of the screenalways remains fixed at 100% of maximum screen brightness, then perform uninstalling the software display driver which is intel hd 4000 graphics adapter changing it by microsoft basic screen and if this basic controller allows adjustment of the maximum intensity between 100 % and 0 % minimum adjustment screen brightness. But if I go back and update the driver for the Intel HD Graphics 4000, returns and function brightness adjustment is disabled, to stay set to the maximum brightness setting the screen.
Being all for now, I await a reply.Yours sincerely.Paola

Answer:Brightness display lenovo Ideapad Z500

<p>Currently there is no driver for z500 for win 10.for now you can install windows 8.1 driver.that helped me for now.and now everything works fine</p>

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Hey guys,I own an IdeaPad Z500, with a ST500LM012 HN-M500MBB 500 GB HDD made by Samsung.I would like to make an upgrade with a 1TB HDD, which I would place in the HDD Caddy (DVD/CD Drive replacement).And I was also planning to get a Samsung 840 EVO SSD, which I would place in the primary HDD slot.BUT, the HDD I have at the moment is 9,5mm thick. And the 840 EVO is 7mm thick. Will I have any problems installing it in the primary HDD slot?And is there any chance I can fit a 12,5mm HDD either in the primary HDD slot or in the HDD caddy?I'm terribly sorry for my English, it's not my native tongue.Thanks in advance.













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Answer:Lenovo IdeaPad Z500 HDD thickness; SSD replacement

medo994 wrote: ...HDD I have at the moment is 9,5mm thick. And the 840 EVO is 7mm thick. Will I have any problems installing it in the primary HDD slot? Answer: Page 71 of the Hardware maintenance manual states 9.5 mm hdd/sdd can be used. If you have the 7.0mm drive it can also be accomodated. medo994 wrote: ...And is there any chance I can fit a 12,5mm HDD either in the primary HDD slot or in the HDD caddy? Answer: For the primary hdd slot, the hdd/ssd mounting cage is designed for 9.5mm, thus a 7.0mm or 9.5mm hdd/ssd will fit. However, a 12.5 mm will not fit. For the caddy, you will have to consult the caddy specs if it will accomodate a 12.5mm hdd. Also you may have to check the dimension of the caddy against the ODD to see if it will fit in the ODD slot.

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hi to all, i've an issue with my lenovo z500 with i7 8gb ram 1 tb hard disk and windows 8.1 .  Sometimes i miss my wifi connection and the only way to solve this is to reset wifi card.Moreover , very often the connection is very very slow , and I have to disconnect and reconnect my pc to the router This is really annoying and unacceptble issue for a notebook that i bought for 800 euro!! someone has another solution for this issue ???













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Answer:LENOVO IDEAPAD Z500 WIFI ISSUE

  Sometimes i miss my wifi connection and the only way to solve this is to reset wifi card.Moreover , very often the connection is very very slow , and I have to disconnect and reconnect my pc to the router This is really annoying and unacceptble issue for a notebook that i bought for 800 euro!! someone has another solution for this issue ???

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Hi,  I bought new z500 ideapad and funkcion buttons f11,f12 are not working  to adjust brightness. I reinstall both Nvidia and intel drivers, also uninstall/install power management but useless.  Function keys are working only when OS Windows 7 is starting, when OS is running fukction keys are without response. I also change register key , changed from value 1 to 0, also useless. Any other help or advice? Thank you













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Answer:Lenovo ideapad z500 brightness adjustment

hi shockwave3,
 
Can you try to apply the fix by s_roland on this thread (see page 2):
 
http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Ideapad-z500-brightness-can-t-increase/td-p....
 
The solution was to:1. Clean install Windows 72. After installing Windows, install the Intel Chipset Driver and reboot.3. Install Lenovo Energy Management and reboot.
4. Install Intel Video Drive for Windows 7 64bit and reboot.
5. Pressing Fn+ F11/F12 to toggle the brightness should now work.
 
Hope this helps 

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I have a lenovo ideapad Z500 which has 3rd gen core i7-3632QM and 8GD DDR3 RAM. I just installed black ops game, i could notice that there was huge lagging on the screen and things were very slow. My laptop was running with AC adapter. In the task manager, the speed shown is just 1.17GHz.What is actually causing lag? The laptop came with Nvidia GT740M 2GB DDR3 graphics card. I ran the game with high performance graphic processor (GT740M), but still the game lags. Is there anything i must check out with the turbo boost? The processor has a speed of 2.2GHz and can turbo boost upto 3.2GHz. Please help me out. Thanks in advance!!

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Hello.I have a problem with the keyboard of Lenovo IdeaPad Z500.In all the videos and forums of this laptop i have seen that it has a backlit keyboard and it should turn on with Fn+Space command, but my laptop doesn.t do that. I have tried this on Windows 7 and Windows 8 but anything happened.Why?My laptop has something damaged or not all the models of Z500 has this backlit keyboard?Lenovo IdeaPad Z500: Intel i5 3230m 2.6 ghz, ram 8gb, hdd 1 TB, nvidia geforce 645m 2 gb, Model Name:20202.Sorry with the grammatical issue.

Answer:Lenovo IdeaPad Z500 backlit keyboard

hi Cosmin90,
 
    I checked you computer's reference manual
The Backlit Keyboard is an Optional / Customized to Order feature.
 Spoiler (Highlight to read)
 
 
You can also send me your Serial number through the Private message and i can check your computer's components.
 
"Normally when you press the power button on your computer. it will do a light check on the keyboard maybe flash the light for few seconds and then turn off and wait for windows"
 
Hope this helps,
Cheers





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Hi.I have a laptop with windows 8.1. The problem is out of my 3 USB ports (2 USB2.0 and 1 USB 3.0) USB 3.0 does not work at all.When i try to plugin any device like a Pendrive it dosent read, if I insert a cooler it gives no power. I think it may be a hardware problem but in the device managerthere is 1 USB Root HUB(xHCI) which i think is for my 3.0, however some tabs seems to be missing like Power, Advanced.

Answer:USB 3.0 Ports not working in lenovo ideapad z500.

I had this exact same problem, an external drive only worked in right side usb 2.0 port at stupid slow speeds on my z510 i7.  I tried deleting all the choices in system devices and letting it reinstall, but that did not change anything. Lenovo gave me the worst customer service and their computers suck, this is the first time I bought one of them and will be the last.

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i have an ideapadz500 and i'm really happy with it, but sometimes even if i'm connected to the wifi, with full strength... the web page wont open. my wifi modem is working fine. i've tried restarting the laptop .. still it didnt work.please help.

Answer:Lenovo ideaPad z500 connectivity issue

have you just tried to reset modem/router?

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Hello everyone! I have trouble setting function keys (F1-F12) to regular setup, where F4 is actually F4, instead of Fn + F4. Is there any option to set it? I'm looking for built-in way, not using external programs if it's possible. Any help would be appreciated! Greetings,Kolotyty P.S. I'm running Windows 8Specs: down on this link click













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Answer:[Lenovo ideapad Z500] Fn + function keys

hellooo experts,i have the same problem. Who can help me ????thanks very much...

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I have an ideapad z500 which I'm happy for, but it annoys me that when 'm at my college I can't properly connect to the wi-fi the school has. When I connect, I'm on for usually about half an hour, but then I get the "limited connection" yellow triangle and I have to deactivate the networkcard before I can get a normal connectionOther times I simply just can't connect, it tries but it fails. When it does, I have to reboot the computer before it succeeds, and that's no good when you are working on a project.At home i have no problems, it works nicely.Also, if there are anybody who knows how to enable the WiDi on the z500, it would be greatly appreciated. I hope there are some of you tech savvy's who can help me out.  PS: My PC is running Win 8 with the Intel Centrino n2230, Intel 3rd. gen i7 (3632qm)













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Answer:Lenovo ideaPad z500 wi-fi connectivity issue

hi Angu_b,
 
If your school uses a cisco router, check this KB article from microsoft. You may also check this limited connectivity fix
 
For the Intel Wireless Display with a Netgear Push to TV Adapter, check this article on how to make the WiDi work on Windows 8.
 
 
Hope this helps.

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Hello  I'm new here so if i'm not posting this in the right place please correct me  Anyway , im here because i recently bought a new lenovo ideapad notebook Z500 , and just out of curiosity i want to know if the charger i got with it is the original one made for this computer , i mean is there a place where i can check with the serial number , id ... of both laptop and charger  Thanks for your time

Answer:Lenovo ideapad z500 charger authenticity

Hi Griwwi,
 
Welcome to Lenovo Community!
 
I understand your concern, but these are internal information and not available online for confirmation. Hence, I would suggest you to contact our Technical Support for further Assistance to get the regarding the concern.
 
Click here to open a link where you can select the country and get the exact contact support number. I?m sure they will be a great help.
 
Do post us back for further queries.
 
Best Regards
Shiva Kumar



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Dear all,My new Z500 ideadPad have some wifi connection problem. It connect but often drop off . My OS is windows 7 64 bits. I tried to turn off IP helper services but problem still occurs. There are another two laptops and other devices which use same connection but no problem. There is no IP conflict, I already check that.I updated with latest wifi driver lenovo website. I also turn off power saving features that can turn off wifi in device manager.Plz help meThanksZither

Answer:Lenovo ideaPad z500 wi-fi connectivity issue

hi zither,
 
If you have the Intel® Centrino® Wireless-N 2230 (wifi/bluetooth combo adapter), can you try to:
 
1. update your wireless driver below:
 
Intel® PROSet/Wireless Software and Drivers for Windows 8* (install this first)
Intel® PROSet/Wireless Bluetooth Software for Windows 8*
 
After updating the drivers, check if the wifi is now stable.
 
2. If same problem, press Winkey+R > type ncpa.cpl, On the list of connections, look for bluetooth and do a right click > disable and observe the wifi connection.
 
 
Let me know your findings,
neokenchi 

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I have incredimail on my z500 laptop.  I have downloaded 8.1 and since I struggle to receive my E mail via incredimail the stay in my windows mail.  It is constantly showing operation incomplete and will not let them through.  Could any of you genius out there help me please with what to do.Thankyou   It had been okay but now works very rarely.

Answer:Lenovo ideaPad z500 wi-fi connectivity issue

I assume you're using wifi? Which wireless adapter do you have?

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I recently installed the latest updates from "Windows Update" and much to my surprise, after trying to restart my laptop, it wouldn't do so. I tried accesing to "One Key Recovery" by pressing the novo button on the left side but it does not work. After pressing either the power or the novo button, the screen just goes black. Doesn't load either the lenovo start screen nor the windows boot one. Has anybody ever had a similar problem or knows haw to fix it? Thanks in advance.

Answer:Boot problem in Lenovo ideapad z500

Josh751 wrote:I recently installed the latest updates from "Windows Update" and much to my surprise, after trying to restart my laptop, it wouldn't do so. I tried accesing to "One Key Recovery" by pressing the novo button on the left side but it does not work. After pressing either the power or the novo button, the screen just goes black. Doesn't load either the lenovo start screen nor the windows boot one. Has anybody ever had a similar problem or knows haw to fix it? Thanks in advance.Do you have AVG installed? There is recently a problem with AVG and one of the Update.

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I AM FACING PROBLEM WHEN EVER I PLG IN HEADSET CONTINIOUSLY I RECEIVED MESSAGE 'YOU HAVE JUST PLUG IN AUDIO DEVICE IN PORT', EVEN WHEN I REMOVED HEADSET FROM PORT SAME MESSAGE APPEARS IN AUDIO MANGER

Answer:LENOVO IDEAPAD Z500 AUDIO DEVICE

Hi maq9882114,What's the OS that's ur using on your machine? Is it Win7,Win8 or Win8.1?Judging from your post it kinda look as if the components inside is not responding to the exit of the headphones. But that's just my guess. Have you actually tried reinstalling and installing audio drivers?

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Hello Guys,recently bought Lenovo IdeaPad Z500.Although I am not a big fan of Windows 8, but I install it and now I use it.Everything is Ok. I noticed only one problem and it is with WiFi.As I start to download a film from torrent it won't download at the maximum speed my connection allows. I've tried to download the same movie with my other laptop and everything is OK. The difference is in the range of 800 - 1000 Kb/sec.I do not know whether this is a manufacturing defect or just something with WiFi card and/or driver's.Please help me.  Greetings.

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I recently tried to turn on my z500 after dropping it on the charging port whilst it was charging. However, after trying to turn it on it wouldnt start. I have tried the hard reset of pressing the button every 1 second 10 times and then holding the power button for 30 seconds.I have also replaced the charging cable inside the laptop and also used a spare charger.  Disconnecting the battery does not resolve the issue eitherWhen plugging in the charger, the battery light does not light up as well.Is there any solution to this? Thanks!

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My ideapad will not update and now has approx. 164 to do. it looks like it is installing but then on the restart it reverts back to previous settings.

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Hello all, I have a Lenovo Ideapad Z500 taking long time to boot (almost 30 min) The computer is stuck with black screen during 30 min, before the lenovo logo appears and then it boots fine. Before logo, just a black screen and power looks good. The problem, the fans don't work and the computer gets very warm. Sometimes, because the high-temperatures, it automatically switches down, because temperatures, before seeing the lenovo logo. With lenovo diagnosis software I have checked all the hardware, and the tools says all hardware is ok. My os is Windows 10. Could you please, somebody help me to solve this problem? I'm afraid the heat of the start could harm my computer. Why this boot is taking so long before logo? Thank you in advance, ip

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Black screen after replacing the case. I apologize in advance for my bad English. After replacing the case (inside nothing changed), the laptop shows a black screen. When connecting an external monitor, there is also no image. I checked all the contacts - everything is connected correctly. In this case, the laptop does not boot into windows (there is no reaction to the capslock, there is no lenovo logo), although the cooler starts, all the indicators are lit. When connecting or disconnecting the power adapter, the laptop issues beep, I can not understand what the problem may be. I will be grateful for any help.

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Hello, I have  a lenovo Z500 touch that I have seldom used in the 3 years since I bought it mostly playing music when on holiday. I have just started trying to use it with Cubase music production software with an external monitor via HDMI. Several times a day the system freezes and can only be recovered by hard reset. There is no sign in the system event log of a problem until after a restart when the kernel reports that the system wasn't cleanly shut down. The system is much more stable using only the integrated display. I discovered that there is a downloadable Lenovo Diagnostics CD which is built on a Linux base. The Z500 freezes every time in the Video Card stress test both with and without an HDMI connected display. It has now also frozen on one of the extended memory tests. It is exactly the same type of freeze as occurs with Windows. So, this is not a Windows problem as it occurs in the diagnostics Linux system. In Windows it only ever fails when a second display is connected so looks like it is related to the Intel HD 4000 graphics. Running HWMonitor there is no sign of high CPU temperatures. At the point of freezing, which I have just directly watched, the screen flickers. For a short while after the freeze the keyboard back light can be switched on and off and then about 30 seconds after it stops responding. caps lock and num lock don't respond immediately after the freeze. I stongly suspect that there is a serious hardware problem and ... Read more

Answer:Z500 Touch freezing in Windows, Linux and Lenovo Diagnostics

Start with memory diagnostics. But could also be the motherboard. Eliminate memory as the cause. If you have two modules you can also test one at a time if you have crashes with one only then you know.





T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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Hello everyone, I was thinking in replacing my Intel Core i5 processor with the i7 3632QM. (I looked up into the online  z500 Hardware maintenance manual and that model was included), So I'm posting here in order to know if somebody made the same change and If it was worthy. I searched for the component and the only reliable online shop was this one > http://www.aliexpress.com/store/product/Intel-Core-i7-3632QM-Processor-6M-Cache-up-to-3-20-GHz-rPGA-... But I don't know If it will work 100% sure, or if there is any guarantee it will be worthy.  (And no, I don't want to change laptop). Thank you for your help.

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- right now the laptop wont start up at all it just gets stuck on the lenovo boot screen/ restarts itself- laptop is trying to do something and feel hot- i have reinstalled using lenovo one key recovery twice, 1st time finished in an hr or so, 2nd time took about 25 hrs- system recovery using the NOVO key doesnt work- i only backed up my personal files, it was mostly smooth (~20MB/s) but there were random files that went really slow/stuttered (~0 to maybe 100 kB/s)- opened up the whole thing, tried clean/replug hard drive does this mean i need a new hard drive? if so, how do i go about installing windows on the new one because laptop wont start so i cant backup windows files for the registration key? thanks  













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Answer:Lenovo ideapad z500 hard drive problem?

Sure looks like the hard drive is failing, and needs to be replaced.     If it is under warranty, I would have it fixed under warranty.     If not, Lenovo support should be able to send you recovery media to reinstall Windows (WIndows 8?), and I believe on that model the Windows Product ID is stored in the BIOS, so the Windows product ID key will be applied automatically when you reinstall. Good Luck  http://www.lenovo.com/contact/uk/en/  Lenovo Support - United Kingdom0333-777-3991 (National Rate)9:00 - 18:00 Monday - Friday  

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Hello.I recently bought an IdeaPad Z500 which features a Nvidia GT 740M 2GB video card.Even if the card is 64 bit the results I'm getting with it on 1366x768 resolution are quite poor compared with others with the same video card.The score I get in Windows 7 64bit WEI is only 4.8 on Graphics (compared with 5.9 with a GT 420M built 3 years ago)In the Nvidia control panel settings is the GT 740M card set as default card for applications.The driver is the latest for both Nvidia (332.21) and Intel HD4000 (8.15.10.2712).Any ideas on what could be the problem ? http://i11.photobucket.com/albums/a176/Bupitz/PerformanceGt740M_zpsef439dad.jpghttp://i11.photobucket.com/albums/a176/Bupitz/GT740MLenovoZ500_zpsae33c5b9.jpghttp://i11.photobucket.com/albums/a176/Bupitz/NvidiaSettings_zps5e68ac7c.jpg Regards,  Bupitz

Answer:Lenovo IdeaPad Z500 poor video performance

hi Bupitz,
 
Welcome to the Lenovo Forums.
 
As you have both Intel and Nvidia GPU, the system utilizies the Nvidia Optimus Technology to switch between Intel and Nvidia GPU. The Graphics score of 4.8 on the screenshot is most likely due to the Intel GPU that the system is utilizing and the 3D Business and Gaming Graphics score of 6.7 is due to the Nvidia GPU kicking in.
 
From the above results, is the unit with a GT 420M GPU that's getting a 5.9 score on WEI running on Nvidia Optimus too?
 
Other things that you can try to maximize the use of the Nvidia GPU:
1. Set the power settings to high performance and ensure PCIe Link State Power Management is OFF.
2. Configure Nvidia Control Panel's "Power management mode" from Adaptive to Maximum Performance
   - see guide here
3. Follow this guide on how to add an app to use with the Nvidia Optimus Technology and observe
 
As an alternative to Windows Experience Index, consider running Passmark's Performance Test on the Ideapad Z500 and run a 2D/3D Graphics benchmark then compare the results to unit running a GT420M GPU.
 
 
Regards

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I recently bought a new Lenovo Ideapad Z500. Then I have encountered this kind of problem: I feel an electric buzzing sensation when using the touchpad cursor and any part nearby the keyboard. In other words, my computer is shocking me electrically. It hurts a lot and freaks me out.  

Answer:Electric shocks from my laptop Lenovo Ideapad Z500

You have an electrical grounding issue with your computer.  Unless you did something like broke off the ground connector (the longer round piece on US plugs) or are using an adapter to get around not using the ground plug then you have a short circuit within your computer.  In either case you need to shutdown the computer and unplug it until the electrical problem is fixed.  It can change at any time from an "unpleasant buzzing" to you being electrocuted and as a side note your computer fried. Please get it fixed ASAP!

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Hi to all,i installed a new HD ssd samsung evo 256 gb, all works goo and now i have a perfect pc but ther is a unpleasant problem. Num lock and Shift key leds word fine, but if i press "Fn+spacebar" the light of keyboard don't work. the light does not come on. how to fix this trouble?

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Dear All,I installed Linux mint in my Lenova Ideapad z500 (windows 8 preinstalled without any dvd). Linux mint asked me to create a partition on the hard drive where windows 8 is also installed. I did. Linux mint worked fine but I could not boot my Windows 8! Then I used few boot utilities and I was successful to start Windows 8. While I was in windows I deleted the linux mint partition. But now when I try to boot windows 8, the boot process begins and I get an error message that something went wrong and the boot process must restart...and the loop repeats again and again! Lenovo has a one key recovery...I tried it but it does not work! I used Ubuntu live CD and made a picture (attached) of my different partitions of my hard drive. I marked the two partitions in red which were together before installing linux mint. My questions is can I merge this two partitions? Will it solve the problem? I will appreciate any suggestions very much.ThanksShariful 

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I am trying to repair my laptop with a windows 10 boot disk but it is coming up with an error message. Do I have to use a Windows 8 one even though I updates to Windows 10?

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Hell my lenovo z500 ideapad takes 5-10 minute to boot up, but after working well. The system is fresh newer installed windows 7. I try windows 8 and 10 aswell but is same. I check the ram and hdd for any fault or error but all just fine. i really dont know whats wrong with it. Somebody can help me pls?

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I bought a Lenovo Ideapad Z500 on 10th of September. On October 5th, after about 3 hrs of operation I noticed that a hole appeared just under the LCD, on the left side of "Lenovo" mark. The plastic hot melted due to a very hot electronic component inside the case. I phoned Lenovo Romania, talk with a nice guy who asked me for model number, serial number and some photos. I sent all the informations on October 7th. After 1 week, the problem still on digging at Lenovo Romania. I also ask for a replacement from the vendor, the online store www.cel.ro but still no answer! Well, I am using this laptop for my business, I had some specific software and I really need the computer for my work. I cannot wait weeks or months for a "solutions" from some busy clerk... In my opinion, this kind of damage demands a quick replacement for my melted laptop (still very high temperature on that area!) and any serious reprezentative will immediatly try to solve this kind of matter. Since 386 I own various models of Thinkpads. Some from IBM, some from Lenovo (X61 Tablet, X61) and I was amazed by the durability and the ease of use and I purchase this IdeaPad based on my previous experience but, sincerely, if the service is so bad I will rethink my option and become a negative advertiser for this brand. Seems like the "waranty" is an empty word without any responsability from the Lenovo! I explore the option to "hunt" down Lenovo demanding some sort of satisfaction for disregarding a customer, at no c... Read more

Answer:Ideapad Z500 melt - no solution from Lenovo Romania

I will post here al my trouble ith Romanian Support.Today I phoned again at Lenovo Romania. Another guy veryfied the status of my request and said to me that they need the Warranty card of the computer. I check my Warranty card and, surprise! No serial number on that paper! So, I take a ride to the store and ask for another Warranty card, this time WITH the serial number. Checked.The thing is that the "other guy" from Lenovo Romania told me that the "first" one ask me for a scan of the Warranty card. Checked twice on my inbox and nothing like that despite the whole correspondence.Today I send a scan of the completed Warranty card.

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Hi all thanks for taking the time to read my post I own a basic lenovo ideapad z500, the 4gb ram version with i5 Processor.I was interested in upgrading the RAM in the laptop, using CRUCIAL Memories diagnostic tool, I wanted to order another 4gb of RAM to help speed the laptop up. What screwdriver do I need to open up the laptop? What is its name or is it a generic one for all of the screws to get to the RAM BAYS? I am unsure as to what one i need. Thanks so much.

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Hi,I have a problem.Since this morning my lenovo ideapad z500 battery won't charge and if I unplug the laptop it shuts down.I've downloaded and started battery firmware update and there was text saying:"Now configuring the program" . And it was stuck like that for at least half hour and when I pressed cancel and restarted battery firmware update it displayed error that said: "This system is not supported or is not configured for battery firmware update" Please help me.I have windows 7

Answer:Help Lenovo ideapad z500 battery plugged in not charging

Hi Luca_z500,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing an issue with system not charging on your Ideapad Z500.
 
Run the system restore to earlier date and check if the issue still persists, if occurs then perform below troubleshooting steps.
 
To resolve this issue please restart the system connecting ?Power Adapter?. Wait till the system boot completely and then go to ?Device Manager? then uninstall ?Microsoft ACPI-Compliant Control Method Battery? under battery option. After uninstalling shutdown the system, remove ?Power Adapter? and reconnect, then switch ON the system and check if the issue has been resolved.
 
Please click here to visit the Lenovo support link and select your region to get the contact number.
 
Hope this helps!
 
Best regards,
Hemanth Kumar





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Hello everyone,I have Lenovo ideapad z500 has windows 8.1 operating system, I couldn't find any driver for the usb portsi tried to fix it but it's uselesscan you help me?some screenshots, it might help:
 
Link to picture
 
Moderator note; picture(s) converted to link(s) About Posting Pictures In The Forums

Answer:Lenovo ideapad z500 windows 8.1 USB ports not working

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