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Z500 - Dolby Home Theatre doesn't work after windows 10 upgrade on Lenovo Ideapad z500

Question: Z500 - Dolby Home Theatre doesn't work after windows 10 upgrade on Lenovo Ideapad z500

I'm so mad, because I really like this function on my notebook but I can't find a solution. The panel works, the problem is that if I click on it, the sound of music or film doesn't change.

Please help meeeeeeee


Mod's Edit: System model added to front of Subject line to improve visibility / clarity & normalized font size.

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Preferred Solution: Z500 - Dolby Home Theatre doesn't work after windows 10 upgrade on Lenovo Ideapad z500

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when I open the .msi/.exe file(tried both) of dolby home theatre v4 it gives me a error message ''pcee needs to be installed''.At the start dolby wasnt working it was giving a message of the program doesnt work and it says i need to reboot it also but it ddnt worked so I uninstall dolby but I cant install now what must I to do now.Everythinghappened after trying to update realtek audio  with a program.this is how it look at the device manager. At the pic focus to the selected device because other things are turkish













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Answer:I cant install dolby home theatre v4[win8.1][z500]

Uninstall what you called "update realtek audio  with a program.". Then install the audio driver from Lenovo or from your drivers folder in D:/.

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Hello there.
I got problem, i have instaled Dolby Home Theater v4 and it WAS all good but one day it just stop working.. i dont know how but this program dont working when i listening music.. its always on. Can someone help me?
 
Moderator note: thread moved.

Answer:Dolby Home Theater v4 - Lenovo Z500 - Windows 7

You posted in the wrong section my friend.To answer your question, download the latest audio drivers for Windows 7 on this page:http://support.lenovo.com/en_US/downloads/detail.page?&DocID=DS032587Direct link: http://download.lenovo.com/consumer/mobiles/1hau01ww.exe

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Hello all.Following a fresh install of Windows 8.1 on my Ideapad Z585 I've lost the Dolby Home Theatre program on the laptop. I've glanced through the various recovery partitions and there doesn't seem to be an installer. After checking the driver section of Lenovo for the Z585 there doesn't seem to be a Dolby Home Theatre download. I've tried to botch together a solution of installing the Dolby Home Theatre software from another lenovo laptop driver, which did install the program. But on the other hand it doesn't make any audiable difference to have it on or off. Additionally when it is on, the graphic equaliser doesn't animate just as if it's not handling the audio. Does anyone have any ideas? Many thanks-Tengu

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i read the forums saying that it is not recommended to upgrading to windows 8.1 due to some VGA issues. i am currently using lenovo ideapad z500 which supports windows 8 .1. i wanted to ask when will windows 8.1 upgrade be recommended for z500 !!! as i m facing issues in my stock windows 8 ....it hangs while normal usage sometimes and slow down massivellllyyyyyyy when installing even a small software it acts like my 10yr old intel dual core or even slower. It frequenly hangs while using google chrome.i have seen my freinds asus laptop he has a lower clocked processor lower gpu....still he runs like 7-10 programs without lag ....he installed softwares installed games like gta 4 burnout paradise far cry3 in front of me n used 3-4 programs simultaneously without even a single lagg n when i install a game n try to even use my laptop it laggs like sht his cpu is i5 3337u 1.8-2.6ghz  mine is  i5 3230m 2.6-3.2ghz his gpu is 720m mine is 740m still i lgg as if i have pentium 3 with no gpu n 256mb ram plz help sort out i didnt pay 48k for this........................  
 
 
and i have read manyyyyyy problems when upgraded to windows 8.1 on z500 on this forum so just wanna know when can i upgrade n if possible plz giv me solutions for my problems with the stock windows 8 in my z500.
 
plz help !! not really enjoying it for what i paid............  :/...
 
Thanking You,
 
Divey Sawhney.
 
Moderator note; e-mail address removed to stop the... Read more

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I bought this laptop today, but my lenovo discharged during the reboot and it does't want to turn on now. I don't want to return the laptop to the shop. Help me, please 

Answer:Lenovo z500 - doesn't work

Hi mifril,
 
Thanks for Posting and welcome to the Lenovo Community,
 
I?d like to ask you to share a little information about your issue that you?re facing:
 
When you say that it?s not charging do you mean that the laptop is not turning on anymore even if you connected the Ac-Adapter?
 
And the Ac-Adapter itself can you see that when it?s connected the battery icon is lighting like that its charging?
 
Thanks and Best Regards,
 
Soha





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Why isn't there an update on this issue?Dolby Home Theatre V4 isn't compatible when you update ideapad u410 to windows 8, and you keep getting an error when you boot up to your desktop telling you so. Is there anyway to fix this application to make it compatible with W8?

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So, my 'device manager' can't find my webcam. After a try to download drivers from the official site, a program of installing shows me 'no appropriate driver to be installed'.So, I have absolutely no idea what I should do.Also, everything was okay yesterday - it worked, and the PC is new.

Answer:Webcam doesn't work, Lenovo z500, can't find it.

Also, after clicking on this 'unknown device' I can see 'USB\DEVICE_DESCRIPTOR_FAILURE'

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Hello, I started using my laptop with Windows 8 and everything was working fine. But then Windows upgraded to 8.1 and now I cannot get the Dolby Home Theater v4 to start, I always get the error message about driver.Can anyone help me fix this? Thank you 













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Answer:[Ideapad Z710] Dolby Home Theater v4 doesn't work after upgrading to Windows 8.1

hi Precigus,
 
Welcome to Lenovo Community Forums!
 
Open Device Manager and Uninstall the audio Driver under Sound and gaming controllers,
    make sure to place a check under delete driver software prompt.
 
Open Control Panel Uninstall a program and uninstall all Dolby Related component.
 
Open Drive C: and Delete the folder says Driver or drivers
 
Install this driver
Audio Driver for 64-bit Windows 
 
 
After installation open C: Driver/s
You should find the Aduio driver folder and a dolby gui or pcee4 will be in ther and an installer of DolbyHT v4
 
Hope this helps
Cheers!
 





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My ideapad will not update and now has approx. 164 to do. it looks like it is installing but then on the restart it reverts back to previous settings.

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Dear All,I installed Linux mint in my Lenova Ideapad z500 (windows 8 preinstalled without any dvd). Linux mint asked me to create a partition on the hard drive where windows 8 is also installed. I did. Linux mint worked fine but I could not boot my Windows 8! Then I used few boot utilities and I was successful to start Windows 8. While I was in windows I deleted the linux mint partition. But now when I try to boot windows 8, the boot process begins and I get an error message that something went wrong and the boot process must restart...and the loop repeats again and again! Lenovo has a one key recovery...I tried it but it does not work! I used Ubuntu live CD and made a picture (attached) of my different partitions of my hard drive. I marked the two partitions in red which were together before installing linux mint. My questions is can I merge this two partitions? Will it solve the problem? I will appreciate any suggestions very much.ThanksShariful 

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Hello everyone,I have Lenovo ideapad z500 has windows 8.1 operating system, I couldn't find any driver for the usb portsi tried to fix it but it's uselesscan you help me?some screenshots, it might help:
 
Link to picture
 
Moderator note; picture(s) converted to link(s) About Posting Pictures In The Forums

Answer:Lenovo ideapad z500 windows 8.1 USB ports not working

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Since I installed windows 8.1 I have been experiencing issues while shutting down. It looks like windows is shutting down correctly, then the screen goes black and it hangs for like 10-15 minutes with the fan still spinning and the leds still on. After a while the system restarts, even when I clicked shutdown. This happens for shutdown, restart and when it goes to sleep. The only way to shut down the system right now is to hold the power button and kill the power. Windows does not give any errors in the logs. I tried updating all drivers, disabling fast boot in the power options and tried changing several power options. Nothing changed.Could someone please help me out?













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Answer:Lenovo Ideapad z500 Windows 8.1 Shutdown Issues

Bump..

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Hallo Guys, I have webcam problem since i have upgraded my os from win 8.1 to win 10. When i tried to use my webcam for skype or other purposes, the picture started to slide and it didnt stop. i already have re-installed the webcam driver but still the problem still occurs until now. maybe you guys have the same problem like me? or anyboby have a solution for this problem? best regrads 

Answer:Webcam problem after upgrade to windows ideapad z500

Hello,Welcome to Lenovo Community. Sorry to learn of your problem with Windows 10.
If your Z500 is not on Lenovo's Compatibility List for Windows 10 upgrade, you might consider reverting to the previous operating system.

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Hi,I replaced the build-in hdd in my Ideapad Z500 with a brand new Samsung 840 evo, and tried to install Windows 8.1 on it.(I also replaced the dvd drive with a hdd caddy, where I put old hdd)Unfortunately, I can't install windows. Everytime I try to format the main partition, nothing happens for about 3 minutes, and then it throws Error code 0x80070057 "unable to create partition" (actual description is German)When I boot from the old hdd, and try to format the ssd inside windows, it doesn't work either.Magician tells me, that everything is fine with the ssd, but it can't perform any tests, as there is no volumeSATA controller mode is AHCI.Boot mode is UEFI. Here is what I already tried:- During the installation: diskpart->list disk->select disk->clean->convert gpt->exit (exits without errors)- manual partitioning with parted magic Does anyone an idea, that doesn't require disassembling the whole notebook again? This is what I only want to try if everything else fails. I was very careful when replacing the drives, and didn't notice any physical damages, suspicious sounds etc.  













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Answer:Z500: Samsung 840 evo doesn't work (on windows)

is there a partition named system reserved?

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hi, My problem is that suddenly keyboard isn't working in windows . it works while entering password, after that it doesn't work . knowing that yesterday it was working properly.any help??thanks in advance













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Answer:z500 keyboard doesn't work windows 8.1

Hi Mizoomustafa,                           
                                              
Welcome to Lenovo Community!        
                                                                                                   
As per the query we understood that you are facing issue with keypad of your z500 laptop.
                          
Please check in external keyboard for the issue, also confirm if the issue persist only in particular application or in all the ap... Read more

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Hi everyone! I own the Lenovo IdeaPad Z500 laptop for 2-3 years and I have several troubles with WiFi since the time I have upgraded to Windows 10 months ago, but it has became quite urgent since the new year. After re/starting laptop or start from the sleep mode, I got disconnected. First half hour I have to deal with highly volatile and unstable connection trying to switch some settings with devmgmt.msc Well, what happens:WiFi turning on/off randomly, the same with WiFi driver (WiFi icon is replaced with PC plugin with red cross)The WiFi turning on/off button randomly disables or dissapears at allIf WiFi is turned on, no networks are foundIf I finally connect to a network, the connection becomes limited or disables in a momentThe WiFi panel has unpredictable behaviour, such as changing height to 100px approximately and I have to scroll, or starts connecting to a network even it's not checked to connect automaticallyWhenever the connection is lost or limited, the Google Chrome freezes and stops responding (its default behaviour?)What I have tried?As I have mentioned above, the playing with devmgmt.msc gives me usually a solution in lots of minutes, I have found on this website the advices about switching the 802.11n Channel from 20MHz to Automatically and vice versa. Sometimes works temporarily, sometimes for the rest of the day (or until I shut the laptop down, the following day my struggles go on..)Turning the WiFi off and on, but I am afraid ... Read more

Answer:Lenovo IdeaPad Z500, Windows 10 Wifi driver and connection problems

Hi Nichar,Please download  the driver of the wifi and bluetooth  card from Intel.com.  Then download the windows update troubleshooter here. Use the the troubleshooter to hide any update for the wifi and bluetooth card. Hope this helps.Cheers,





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I was using the Lenovo Companion App and it mentioned a 'Settings App' and a 'QuickLaunch App'. I look at all the apps I had and these two were not there. My question is: Are these apps preloaded? or can I download them from somewhere?  













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Answer:How many preloaded Lenovo Apps are in the Windows 8 version of an Ideapad Z500/P500?

hi Phantom525,
 
Welcome to the Community.
 
The Lenovo Z500/P500 comes only with the Lenovo Companion app. The Lenovo Settings and Lenovo Quicklaunch are preinstalled on most Thinkpad/Thinkcentre and there's no guarantee that these softwares will work on your unit if you download/install them from the lenovo website. 
 
Check this pdf data sheet for a complete list of models with preinstalled softwares.
 
 
Hope this helps

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Hi everyone! I own the Lenovo IdeaPad Z500 laptop for 2-3 years and I have several troubles with WiFi since the time I have upgraded to Windows 10 months ago, but it has became quite urgent since the new year. After re/starting laptop or start from the sleep mode, I got disconnected. First half hour I have to deal with highly volatile and unstable connection trying to switch some settings with devmgmt.msc Well, what happens:WiFi turning on/off randomly, the same with WiFi driver (WiFi icon is replaced with PC plugin with red cross)The WiFi turning on/off button randomly disables or dissapears at allIf WiFi is turned on, no networks are foundIf I finally connect to a network, the connection becomes limited or disables in a momentThe WiFi panel has unpredictable behaviour, such as changing height to 100px approximately and I have to scroll, or starts connecting to a network even it's not checked to connect automaticallyWhenever the connection is lost or limited, the Google Chrome freezes and stops responding (its default behaviour?)What I have tried?As I have mentioned above, the playing with devmgmt.msc gives me usually a solution in lots of minutes, I have found on this website the advices about switching the 802.11n Channel from 20MHz to Automatically and vice versa. Sometimes works temporarily, sometimes for the rest of the day (or until I shut the laptop down, the following day my struggles go on..)Turning the WiFi off and on, but I am afraid ... Read more

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Hi,
 
I proceeded to the upgrade with W10 last week. Everything went perfect except for Dolby Advanced Audio, which doesn't work anymore.
Each time I'm starting the computer, the message "Dolby Avanced Audio cannot start. Please restart computer or reinstall"
 
It's really annoying and I already got the problem when upgrading from W8 to W8.1
 
Thanks for your help.
 
Regards
 
 
Mod's Edit: System model added to the front of Subject line for improve visibility













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Answer:Lenovo G780 - Upgrade to Windows 10 - Dolby Advanced Audio v2 doesn't work

Hi iyyappan_3,
 
Welcome to Lenovo Community Forums!
First make sure that the Audio driver and the dolby will be in sync.
Open Device Manager 
    Uninstall the Audio Device Under Sound and gaming controllers / Make sure to place a check in the Delete driver software prompt.
           
Now make sure you don't have any dolby components
    Proceed to Control Panel / Programs / Uninstall a Program
                     Uninstall all Dolby Related programs
                             Restart if Prompted
Now install this software driver
 
https://download.lenovo.com/consumer/mobiles/au200w81.exe
When you install this software it will show you a directory path whre it will extract, Make sure to Remember the path
 
This next xtep is important

Open the directory path where the Audio driver installer extracted the Audio driver.

Check all the folders inside it and find the Dolby Installers, Install the Dolby either Advanced audio or Digital plus.
 
and you should now get your dolby back
 
Hope this helps
Cheers!





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I manage to solve the problem but here's the full story; The problem occured after turning on my laptop yesterday morning. I checked out my Dolby Profile and saw that the equalizer wasn't moving at all and that it wasn't detecting any sound at all from any sound producing media I could test (from Youtube to Winamp).  I went to support.lenovo.com and found the latest driver for my Realtek Audio and downloaded it. I unininstalled Dolby and resetarted. I booted up and uninstalled Realtek. Booted up again and installed the latest Realtek audio driver, then restarted. I found the Dolby file within an installation file and installed Dolby Home Theatre.msi from a folder called "PCEE". I restarted again. The same problem persisted.  Due to my frustration, I unisntalled OneKey Theatre. That was a mistake haha. I fiddled around the forums a bit and found no solutions whatsoever. Then I decided to dig into the problem myself and I soon found out that there were two Dolby softwares installed in my device. I believe it was called "Dolby Advanced Audio". When I clicked it open, its equalizer was actually working! But it wasn't Dolby Home Theatre v4 so I had to find out what's the real problem.  So I deleted Dolby Advanced Audio and restarted. I booted up and the same problem persisted. I decided to just do a system restore because I probably messed up a lot of things in my laptop from all my fiddling around and stuff. I rolled back the... Read more

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Hi Thanks for you help and comments in advance! System information: OS: Windows 10Device: only the Standard PS/2 device is listed in the device manager which is stange because there use to be a HID also listed under keyboard Keyboard driver version number/date: 10.0.10586.0  (21/06/2006)  I have upgraded to windows 10 and since the doing so, I have encountered several problems (scanner not working, dimmed monitor-resolved, F7 Aiprlane mode button not working - resolved) and now the dreadded keyboard backlight is not working (it definitely worked before). The NumLock and CapsLock work fine and they do light up. I have tried the following:  Fn+Spacebar - does not work Bios upgrade-  does not work and no errors detected during scan in CMD (somone posted a string in another post to do this) Window updates driver updates - still does not work Installed latest Lenovo energy Management - Still does not work Question. Are the backlights for the NumLock and CapsLock on the same ribbon as the main backlight. Should the main back light work if the NumLock and CapsLock are working? Is it worth deleting keyboard from device manager - will it auto detect the keyboard, PnP detect (I can't afford to be without a keyboard Not sure what these device manage events log mean or if they help: Device ACPI\IDEA0102\4&1bc423ef&0 was migrated.Last Device Instance Id... Read more

Answer:Ideapad Z500 Keyboard back light - stopped working after Windows 10 upgrade

Update: I purchased a genuine second hand keyboard online fo £22.00 and the backlight is working perfectly. A good way to test the functionaility of your keyboard is to see if the light comes on during the boot-up. If it does not then it is either a loose connection or a faulty keyboard. It is worth opening up the keyboarg to see if there is a loose connection...see this video on how to do it, it very simple and will take you less than 5 minutes. https://www.youtube.com/watch?v=_lK4mKT_7gA If the connection are ok and you still do not see the back light working during the boot up, then I am afraid to say that you have a faulty keyboard. Don't waste you time like I did trying to get it to work...get a replacement!

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I have upgraded my Acer Aspire v5-572 to windows 10 and I noticed that the Dolby Home Teatre v4 is not working.
Is there someone and tell me how to fix this because the sound is horible without th Dolby home theatre?
thanks in advance
tony

Answer:Dolby home theatre not working after upgrade

Download this:http://www.station-drivers.com/index.php?option=com_remository&Itemid=353&func=fileinfo&id=1591(100% trustable website) run the exe and let files extract, browse in the new folder and run setup.exe check if Dolby issue is fixed.

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I bought Lenovo Z500 1.3 year back. It started giving problems after the warranty got expired. First of all the Graphic card got crashed and now have issues with Keypad. This is very dissapointing .  

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Ideapad Z500 won't turn on, tried removing battery and plug directly using AC adapter but still won't work.

Answer:My lenovo Ideapad Z500 won't on.

Please help.

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please, ihave lenovo ideapad z500 and have aproblem with  win 7 in starting up it is very slow 

Answer:Lenovo ideaPad z500

Mahmoudarafat wrote:please, ihave lenovo ideapad z500 and have aproblem with  win 7 in starting up it is very slow Try the tweaks given in this link.

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Brightness problem with Z500. I have run all Lenovo system checks, updated Intel and Gforce drivers, appears to be all ok. But the screen on the laptop has gone dim.Isouspect that this could be a power saving issue, any ideas please?










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Answer:Lenovo Z500 ideapad

Brightness problem solved, due to information below.

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Hi,I have z500 ideapad with 6 GB ram,1TB HDD and i5 processor...could you please tell me till which memry system will support...shall I upgrade to 12 GB8gb and 4 GB in two slotsPlease adviceThanks,Rajesh

Answer:Z500 ideapad RAM upgrade

hi Rajesh,
 
Welcome to the Forums.
 
From page 26 of the HMM, the Z500 can take up to:
 
Standard  Memory ? DDR3-1600/1333MHz SODIMM × 2 (max 16 GB)
 
A 12GB (8GB+4GB) upgrade is also feasible but if the machine came with 4GB (2GBx2), I would go for an 8GB(4GBx2) or 16GB (8GBx2) depending on your needs and workload.
 
More info:
Lenovo IdeaPad Z500 compatible upgrades - Crucial
Z500 Disassembly Guide (see FRU Videos)
 
Edit:
Added links
 
 
Regards

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I bought an Ideapad Z500 a year and a half ago with the following specs :-Core i7-3632QM 2.20ghz-6GB ram ddr3-Nvidia gt635m 2GB-Windows 8 enterprise 64bitis it possible to upgrade ram to 8 gigs and also upgrade the gpu to a Nvidia 645m or 740m or 840m or any better GPU.My friend have the same laptop but with a gt 740m 1GBAnd is it possible to make my laptop specs like the one belowBrandLenovoItem Weight2.2 KgProduct Dimensions51.4 x 33.6 x 8 cmBatteries:1 Nonstandard Battery batteries required. (included)Item model number59367151SeriesIdeapad Z500ColorDark ChocolateForm FactorPortableScreen Size15.6 inchesProcessor BrandIntelProcessor TypeCore i7Processor Speed2.2 GHzProcessor Count4RAM Size8 GBComputer Memory TypeDDR3 SDRAMHard Drive Size1 TBGraphics Card DescriptionNvidia GeForce GT740Graphics RAM TypeVRAMGraphics Card Ram Size2 GB 

Answer:Ideapad Z500 Gpu upgrade

Hi abodialansi,
 
Welcome to Lenovo Community Forums!
 
This configuration with the RAM is OK
 
Based on the Datasheet of your model This can go to 8GB / 16GB
Ive highlighted the option you prefer with the RAM

 
About the Discrete NVIDIA GPU, Itis soldered to the Mainboard thus not letting any upgrade to it.
Upgrading the board means upgrading the whole Motherboard, which might not be preferred since it may only give you a minimal upgrade in terms of performance.
 
Hope this info helped
Cheers!





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hello Bit of a noob question here but I got this laptop a while ago when i didnt really know anythign about computers. since then, I have learend a bit (still no expert).  however every search of this model I search for even on this website claims this system should have a Nvidia GPU, Mine doesnt, or doesnt seem to have any trace of one, I only hadve HD4000  All I want to know is, am i doing soemthing wrong, or do I simple not have the GPU?  Model name 20221

Answer:Lenovo ideapad Z500 Touch

bigrumba wrote:Hello Bit of a noob question here but I got this laptop a while ago when i didnt really know anythign about computers. since then, I have learend a bit (still no expert).  however every search of this model I search for even on this website claims this system should have a Nvidia GPU, Mine doesnt, or doesnt seem to have any trace of one, I only hadve HD4000  All I want to know is, am i doing soemthing wrong, or do I simple not have the GPU?  Model name 20221Go to bios and examine the settings for the Graphics. Select optimus or similar statement. See picture. 

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hello friend i have a laptop lenovo ideapad z500 series,I installed an internal hd traditional very slow and I would like to replace with a Samsung SSD 850 Series 500GB evo fromI have some questions for you1) the first thing you think and 'compatible in size?a friend of mine told me that there looks SSD 2.5-inch low-and high-profile and your SSD and may be inconsistent when it is high profile.I would never ever let me take apart and then I prove incompatible.2) it is compatible as I hope with all my strength I am 'knock on wooddo you think you will void your warranty if you do disassemble ??3) I live in Milan and I was planning to take it to a shop of Chinese in Chinatown the operation of simple replacement should cost between 10 and 20 euro although talking to their engineers have told me that they do not know ....there will 'be trusted ??I wanted to do it but then when I saw the video on youtube I said let fe 'and a casinoaside from the joke I was thinking well to take him to a service center lenovo maybe take a little, and I make them work.experiences that you have ??know someone in Milan or Milan hinterland able to do this' cause has already done on your laptop ??4) Now we talk about the migration of data and the operating system keep in mind that initially when I bought was on windows 8 then I upgraded to Windows 8.1, and more free time I would definitely installarci Windows 10 as an upgrade from the 8.1 even though the maximum It would be to installarci Windows 10 ... Read more

Answer:chang ssd in my lenovo ideapad z500 help my please thanks a lot

sorry about my bad english

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Dear Lenovo community, I would like to change the HDD of my Lenovo z500 with a SSD. Moreover, since I have problem with the OS (win 8.1) I intend to format the PC and reinstall it. My question is: after the substitution of the HDD and the install of the new OS will I still be able to use the hotkeys (pc brightness, volume etc.) of my keyboard or have I to install some additional software or set them in the BIOS? Moreover, have I to install lenovo energy management (to control the battery) and the intel hd graphics drivers? thanks for the attention

Answer:lenovo ideapad z500 hotkey

 
Hi mardix1982 , 
 
 
Welcome to the Community Forums. 
 
Would you still be able to boot to Windows on the original image ?
You may create a recovery image first that can be useful on the SSD change or even clone it after a factory restore (One Key recovery page 23) using the SSD software or other tools. 
 
Since there be no changes on the BIOS , hotkey features under configuration setting should stay enabled. 
All other drivers and power management tool such as Lenovo Energy Manager are available from the support site.  
 
You may also order purchasable Windows installer with drivers by calling technical support . 
 
Italian  1-997-51926 (Costo della chiamata: 11,88 centesimi di ? al minuto + IVA)
9:00 - 18:00 Monday - Friday
 
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Windows 8.1 on Z510 Fn+ Function keys doesnt work and I dont see any Lenovo to make them work again
Ideapad z500 brightness can't increase
 
Update us how it goes.
 
 
Regards
 

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I recently had a problem with my Lenovo Ideapad Z500. I've only had it for around a month, and it's been working fine. But today I turned it on and It restarted my laptop as Windows experienced an error, now everytime i try to boot my laptop up, it takes a while to boot and in the end doesn't boot, and goes to scanning and repairing (C: and get's stuck on 2 % after like two hours. This is ridiculous, I paid over £500 for my laptop, and it's doing this already? Can't believe it! Why do I do? 

Answer:Cannot boot my Lenovo Ideapad z500

Power down your laptop then press the NOVO button. Select System Recovery to return the system to factory default. After restoration remove McAfee and enable Windows Defender thereafter.

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i just want to ask if how much the price of z500 i7 today? 

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I have a problem with my ideaPad Lenovo Z500 .I tried to connect it to my tv (LG smart tv) by an HDMI cable, but , it didn't work so I tried to connect it again to another TV(Samsung smart tv)  but it didn't work.I have the latest version of Windows(Windows 8.1).I also pressed Win+p to extend my screen to the connected TV but nothing happened , my tv says "no signal".When I connect the HDMI cable to my computer it become black for few seconds and then it returns to work normally .Please i need help . Thanks. 

Answer:NEED HELP LENOVO Z500 ideaPad HDMI TV

unfortunately hdmi of ideapad z500 support until 1080p res. Nvidia 740m support uhd but hdmi is the intel graphic card... sorry for bad english

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Hello, i want to ask if this temperature is OK for this Notebook when i'm playing game TERA on full graphics and should i low the graphics if this is too high temperature ? I am just afraid to not burn this machine in few days if keep it so hot. 

Answer:Lenovo ideaPad z500 temperature

Dear LightningBG
 
Welcome in lenovo community
 
We can confirm that there is not issue related to the temperature from this screen shot . 
 
Thanks
Alaa





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Hi,I'm italian, sorry for my bad english.My Lenovo IdeaPad z500 has a problem. I have a router with 150mbps wifi n but my Lenovo is only able to connect at 65mbps (sometimes, for few seconds, at 72mbps). I'm so close to the router and there is nothing between me and it. I have full signal and there aren't other wifi that use my channel. I use WPA2 AES as criptation method. The problem is on my laptop because my father's laptop, an old Acer, is connected at 130mbps.I have no idea what to do, please help me.Thanks so much for future answer!

Answer:Wi-Fi N 65mbps only on Lenovo IdeaPad z500

hello there,as we've already discussed similar issues earlier, i suggest you to check the thread below first. if it doesn't work, you could just search the forum as " wireless n" and you will see few more threads that could help you to solve the problem.http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/Y560-Wireless-n-mode-not-connecting/ta-p/...hope this helps.

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HI! I have just purchased an Ideapad Z500 3rd Gen i5 laptop around 10 days back and am seriously fed up with the performance. From the very first day, the machine is working slow, the USB ports are giving me problems right since day 1. On top of it, yesterday, when I tried to eject a pen drive, there is a small part which has come out of the laptop alongwith the Pen Drive. I am sure, it has something to do with the USB port. Furthermore, today the keyboard panel has started to pop up slightly. Also, the machine works pretty slow, as compared to the excellent configuration which I had chosen. Someone please help! I need to get this laptop replaced immediately. I wonder if it was my mistake to choose lenovo over other brands. Please please help. The Serial No. of the machine is xxxxxxxxxxx and the model no. is 20202. Expecting a quick response from the Customer care team. Regards, Sunil Rijhwani Cell:xxxxxxxxxxxxxx
 
Moderator Note; s/n & personal information edited for member's own protection

Answer:Lenovo Ideapad Z500-Serious issues

I bought mine (z500) last month (10 Nov 2013) at lowyatt plaza, kuala lumpur but when i checked at the website, it's warranty has already started 2 month before i bought it. The gaming performance is very good i cant deny it but the main issues now are :
 
 - The keyboard slightly bend up !!
 - Some of the keys easily pop out
 - Hardisk performance is too slow that i cant run more than 1 apps
 - CapsLock LED indicator reversed (it lights when in lowercase mode but lights off when in uppercase mode)
 
Visual as follow :
 
Link to picture
 
Link to picture
 
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

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I've recently been trying to boot from a CD/DVD to install windows 8.1, but when i hit the novo button and go to the boot menu i only see the hard drive and a windows manger thing but i dont see the booting from CD/DVD option. Thanks in advanced.













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Answer:Booting from CD/DVD on Lenovo IdeaPad Z500

almoullim wrote:I've recently been trying to boot from a CD/DVD to install windows 8.1, but when i hit the novo button and go to the boot menu i only see the hard drive and a windows manger thing but i dont see the booting from CD/DVD option. Thanks in advanced.Go to bios and set Boot Mode = Legacy support. Then Save and Exit. See picture below.

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I have tried installing Win 8 Pro x32 either within Windows 8 SL x64 and through Boot-up using the media of WIn 8 Pro x32. Keeps getting error Invalid Key.  Please help.

Answer:Lenovo Ideapad Z500 OS Downgrade From Win 8 SL x64 To Win 8 Pro x32

hi bada,
 
Welcome to the Forums.
 
If you're getting an error "The product key entered does not match any of the Windows images available for installation. Enter a different product key." , check this article from microsoft to fix the issue:
 
Windows 8 or Windows Server 2012 installation may fail with error message: The product key entered d...
 
 
Best regards,
neokenchi

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Hi, I was recently playing a game on my laptop (a Lenovo Ideapad z500) when the laptop began freezing and came up with a error message saying something a long this lines of shutting down to prevent data loss. Since then it's been trying to diagnose and repair with no success, I have attempted to use any of the F8 options but the laptop just restarts with no visible difference. I have also tried a system recovery attempted an intital as I did not have on saved and that didn't work either. Does anyone have any experience with this issue and/or can advise? Thanks in advance.

Answer:Lenovo Ideapad z500 - Won't boot

Hi Aidso,
                           
Welcome to Lenovo forums.
 
As per the query we understood that you are facing issue with the system not booting in your Lenovo Z500 laptop.
 
Try to boot the system to safe mode and select system restore to the latest date and check for the issue.
 
If still the issue persist, then in safe mode uninstall the display driver in device manager and restart the machine and check for the issue.
 
Check if the system is overheating while playing games or while using any applications.
 
Hope this helps. Do post back if issue persists!
 
Best regards,
 
Ashwin.S





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Good evening, I have a problem with my screen.He's dark, but I carry f11 and f12 brightness does not increase or lowers.I do not know what goescan you help me?use windows 8













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Answer:lenovo ideapad z500 W8 screen

I usually access the battery option either in the taskbar or control panel. At the bottom there is a slider to adjust the screen brightness. Give it a try.

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I've recently started experiencing issues with my Ideapad Z500. The warranty has expried, and so i cannot send it off to get repaired. I've replaced the laptop charger, with multiple different ones, all working, and yet it will still not charge. It will not turn on when plugged into the mains. I've attempted to remove the battery, and power through the mains, and yet it will still not power on. I've replaced the internal power jack (one which connects to the motherboard), and yet it will still not charge. There is no visible signs on the motherboard as to scorch marks where it could of shorted out.  From my point of view, everything is as it should be, but the laptop will just not power on at all. Any ideas on what can be done to get this working again?













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Answer:Lenovo Ideapad Z500 won't start

Welcome to the Lenovo Community !
 
Sorry to hear about the charging problem.  From what you have described and tried about the only thing left is to replace the motherboard.  The motherboard may have damage that isn't visible and without the proper testing equipment it would be difficult to locate.

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Hi,I own a Lenovo Ideapad Z500 laptop, which is out of warranty...And, its mothrboard is damaged adn not working...I've tried to get assistance from lenovo service center located in HYDERABAD, they are not helping me..I asked them to place an order for motherbard for this specific model.No reply from them... tried 2 more times but, there is no response from them..
These are my device details ..
 
Lenovo Ideapad Z500 (59-380463) 
Processor: 3rd gen Intel core i5 - 3230M (2.6 GHz)RAM: 6GB DDR3GPU: Nvidia GeForce GT 740M - 2GBHDD: 1 TBDisplay: 15.6" screen (1366 x 768)DVD RW DriveOS: Windows 8 64-bit
Serial No: ************
 
Can anyone help me to get the motherboard model number ?If u can point me to the link to buy the product(Motherboard), that would be really helpful....
Thank you..
 
 
Mod's Edit: Serial number removed for owner's protection













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Answer:Need Lenovo Ideapad Z500 Motherboard

Try Ebay.

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 hi there
 
im new here
 
my dolby home theatre doesnt work in my laptop z510 b with 8.1 os
 
please help me
 
Link to picture
 
Moderator Note; subject edited; post merged in

Answer:dolby home theatre doesnt work in my win 8.1 z510 laptop

hi ????????
 
Welcome to Lenovo Community Forums!
 
Open Device Manager and Uninstall the audio Driver under Sound and gaming controllers,
    make sure to place a check under delete driver software prompt.
 
Open Control Panel Uninstall a program and uninstall all Dolby Related component.
 
Open Drive C: and Delete the folder says Driver or drivers
 
Install this driver
Realtek Audio Driver for 64-bit Windows
 
 
After installation open C: Driver/s
You should find the Aduio driver folder and a dolby gui or pcee4 will be in ther and an installer of DolbyHT v4
 
Hope this helps
Cheers!





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For some reason my fan stopped working, it kept doing this really annoying hum but didnt do anything.Using the dust removal got it going but the noise was still there.sometimes the noise is gone and dust removal doesnt give the noise eithertried shaking the laptop and didnt hear any loose bitsthis just happened out of nowhere.idk if using the dust removal 3-4 times a day for the past week or so had anything to do with it...

Answer:Ideapad Z500 fan doesnt work

Dear Customer 
 
Welcome in lenovo community
 
Please contact the below support to get more help

 
Please let me know
 
Thanks
Alaa





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Can someone clarify me if my Lenovo Z500 with I7-3612QM CPU and 8 GB RAM , 1T hdd , 740M Gpu , can support an upgrade to graphic card , and if the motherboard suports SATA 3 for an SDD upgrade , cuz? i`ve buyed one and its not detecting it , or maybe i didn`t do the BIOS settings right or what can i do/choose. Tnx for reading .

Answer:IdeaPad Z500 : Upgrade questions

GPU is not upgradable. you bought SSD in mSATA form factor, or regular 2,5" SSD?

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Hi all, Recently bought an Intel Core i5 3360m 2.8Ghz on Ebay for my Lenovo IdeaPad Z500 to upgrade from an i5 3210m. Problem is when I install it, the laptop won't boot. No display, nothing. Works fine when I put the old one back in. Reading the documentation, the 3360m is supported so I don't understand why it's not working. Got the latest BIOS version. Can anyone help? ThanksAndrew

Answer:IdeaPad Z500 CPU upgrade issue

These are the differences between the two processor from Intel's site:Intel vPro? TechnologyIntel Virtualization TechnologyIntel Trusted Execution Technology If they are compatible they should work in your unit. However, since it does not one possible reason I can think of is again Lenovo's restrictions just like in their wifi card. I could be wrong. Try the Ebay processor in another unit (not necessarily a Lenovo unit) to be sure it is not defective.

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Hi to everyone, i want a simple information. Are SDXC cards compatible with the multi card reader installed on this laptop? (I have to buy that kind of SD card and i want to be sure that won't be any problem)Thanks to all.

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I recently installed the latest updates from "Windows Update" and much to my surprise, after trying to restart my laptop, it wouldn't do so. I tried accesing to "One Key Recovery" by pressing the novo button on the left side but it does not work. After pressing either the power or the novo button, the screen just goes black. Doesn't load either the lenovo start screen nor the windows boot one. Has anybody ever had a similar problem or knows haw to fix it? Thanks in advance.

Answer:Boot problem in Lenovo ideapad z500

Josh751 wrote:I recently installed the latest updates from "Windows Update" and much to my surprise, after trying to restart my laptop, it wouldn't do so. I tried accesing to "One Key Recovery" by pressing the novo button on the left side but it does not work. After pressing either the power or the novo button, the screen just goes black. Doesn't load either the lenovo start screen nor the windows boot one. Has anybody ever had a similar problem or knows haw to fix it? Thanks in advance.Do you have AVG installed? There is recently a problem with AVG and one of the Update.

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I have a lenovo ideapad Z500 which has 3rd gen core i7-3632QM and 8GD DDR3 RAM. I just installed black ops game, i could notice that there was huge lagging on the screen and things were very slow. My laptop was running with AC adapter. In the task manager, the speed shown is just 1.17GHz.What is actually causing lag? The laptop came with Nvidia GT740M 2GB DDR3 graphics card. I ran the game with high performance graphic processor (GT740M), but still the game lags. Is there anything i must check out with the turbo boost? The processor has a speed of 2.2GHz and can turbo boost upto 3.2GHz. Please help me out. Thanks in advance!!

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Hello everyone! I have trouble setting function keys (F1-F12) to regular setup, where F4 is actually F4, instead of Fn + F4. Is there any option to set it? I'm looking for built-in way, not using external programs if it's possible. Any help would be appreciated! Greetings,Kolotyty P.S. I'm running Windows 8Specs: down on this link click













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Answer:[Lenovo ideapad Z500] Fn + function keys

hellooo experts,i have the same problem. Who can help me ????thanks very much...

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Hey guys,I own an IdeaPad Z500, with a ST500LM012 HN-M500MBB 500 GB HDD made by Samsung.I would like to make an upgrade with a 1TB HDD, which I would place in the HDD Caddy (DVD/CD Drive replacement).And I was also planning to get a Samsung 840 EVO SSD, which I would place in the primary HDD slot.BUT, the HDD I have at the moment is 9,5mm thick. And the 840 EVO is 7mm thick. Will I have any problems installing it in the primary HDD slot?And is there any chance I can fit a 12,5mm HDD either in the primary HDD slot or in the HDD caddy?I'm terribly sorry for my English, it's not my native tongue.Thanks in advance.













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Answer:Lenovo IdeaPad Z500 HDD thickness; SSD replacement

medo994 wrote: ...HDD I have at the moment is 9,5mm thick. And the 840 EVO is 7mm thick. Will I have any problems installing it in the primary HDD slot? Answer: Page 71 of the Hardware maintenance manual states 9.5 mm hdd/sdd can be used. If you have the 7.0mm drive it can also be accomodated. medo994 wrote: ...And is there any chance I can fit a 12,5mm HDD either in the primary HDD slot or in the HDD caddy? Answer: For the primary hdd slot, the hdd/ssd mounting cage is designed for 9.5mm, thus a 7.0mm or 9.5mm hdd/ssd will fit. However, a 12.5 mm will not fit. For the caddy, you will have to consult the caddy specs if it will accomodate a 12.5mm hdd. Also you may have to check the dimension of the caddy against the ODD to see if it will fit in the ODD slot.

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Hi, My laptop is Lenovo Ideapad Z500 touch. Do any of you know the process to get Windows 7 installed on this machine?Also, My laptop is very slow. It takes atlease 5 to 10 minutes to respond when I login. Please help me to speed up the same. I have disabled most startup applicatons. But still its very slow.  

Answer:Lenovo Ideapad Z500 Touch - very slow and about Wi...

rushyendar wrote:Hi, My laptop is Lenovo Ideapad Z500 touch. Do any of you know the process to get Windows 7 installed on this machine?Also, My laptop is very slow. It takes atlease 5 to 10 minutes to respond when I login. Please help me to speed up the same. I have disabled most startup applicatons. But still its very slow.   What operating system is it currently using? How long have you had the laptop? Do you have an antivirus software installed? Is it HDD or SSD?

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i have an ideapadz500 and i'm really happy with it, but sometimes even if i'm connected to the wifi, with full strength... the web page wont open. my wifi modem is working fine. i've tried restarting the laptop .. still it didnt work.please help.

Answer:Lenovo ideaPad z500 connectivity issue

have you just tried to reset modem/router?

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Hello,
          I bought a new Lenovo z500 laptop with 1 TB HDD, so now i m going to change my HDD to SDD but i don't know how to create a partion as just like my HDD, because in my original HDD it's have a partion for recovery for windows 8, so i want to know that in which software i can make the partion for the recovery then i will copy my all backup files which came from the company site for recovery ... so please help me coz i don't want to lose this great feature of recovery in my laptop.
please send me the exact software name that i can make the same partion and then i can copy all the backup files.

 
Mod Edit: Removed E-Mail address so the spam bots don't exploit it.
 

Answer:Replacing the HDD to SDD Lenovo z500 Ideapad laptop

Did you made some changes in the partitions of your hdd? This is the partitions in the original hdd of my Z500 (except for the drive letters and the Disk number since I access it through another unit). 

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Hi,my problem is, my Lenovo is infected by Trojan, so I wanted to reinstall it with original Windows 7 disc.Next problem is that my dvd mechanic cannot read or load the install disc.I tried also usb boot but the same result, shows blach screen and nothing.. So I tried system recovery. It shows this: Boomgr missinghttp://shockwave3.rajce.idnes.cz/Bios#20150804_125037.jpg and Bios setup is strange: http://shockwave3.rajce.idnes.cz/Bios#20150804_120852.jpg and now http://shockwave3.rajce.idnes.cz/Bios#20150804_122140.jpg so I have no idea what to do next?? Will anybody help me please. Thx 













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Answer:Bios Problem, Lenovo Ideapad Z500

Problem was in wrong usb flash disc. Solved

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I recently tried to turn on my z500 after dropping it on the charging port whilst it was charging. However, after trying to turn it on it wouldnt start. I have tried the hard reset of pressing the button every 1 second 10 times and then holding the power button for 30 seconds.I have also replaced the charging cable inside the laptop and also used a spare charger.  Disconnecting the battery does not resolve the issue eitherWhen plugging in the charger, the battery light does not light up as well.Is there any solution to this? Thanks!

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Hi,  I bought new z500 ideapad and funkcion buttons f11,f12 are not working  to adjust brightness. I reinstall both Nvidia and intel drivers, also uninstall/install power management but useless.  Function keys are working only when OS Windows 7 is starting, when OS is running fukction keys are without response. I also change register key , changed from value 1 to 0, also useless. Any other help or advice? Thank you













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Answer:Lenovo ideapad z500 brightness adjustment

hi shockwave3,
 
Can you try to apply the fix by s_roland on this thread (see page 2):
 
http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Ideapad-z500-brightness-can-t-increase/td-p....
 
The solution was to:1. Clean install Windows 72. After installing Windows, install the Intel Chipset Driver and reboot.3. Install Lenovo Energy Management and reboot.
4. Install Intel Video Drive for Windows 7 64bit and reboot.
5. Pressing Fn+ F11/F12 to toggle the brightness should now work.
 
Hope this helps 

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I have an ideapad z500 which I'm happy for, but it annoys me that when 'm at my college I can't properly connect to the wi-fi the school has. When I connect, I'm on for usually about half an hour, but then I get the "limited connection" yellow triangle and I have to deactivate the networkcard before I can get a normal connectionOther times I simply just can't connect, it tries but it fails. When it does, I have to reboot the computer before it succeeds, and that's no good when you are working on a project.At home i have no problems, it works nicely.Also, if there are anybody who knows how to enable the WiDi on the z500, it would be greatly appreciated. I hope there are some of you tech savvy's who can help me out.  PS: My PC is running Win 8 with the Intel Centrino n2230, Intel 3rd. gen i7 (3632qm)













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Answer:Lenovo ideaPad z500 wi-fi connectivity issue

hi Angu_b,
 
If your school uses a cisco router, check this KB article from microsoft. You may also check this limited connectivity fix
 
For the Intel Wireless Display with a Netgear Push to TV Adapter, check this article on how to make the WiDi work on Windows 8.
 
 
Hope this helps.

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Hello,

Since installing the Windows 10 upgrade, my lenvono ideapad z500,the system does not recognize the up or down depending on the brightness of the screenalways remains fixed at 100% of maximum screen brightness, then perform uninstalling the software display driver which is intel hd 4000 graphics adapter changing it by microsoft basic screen and if this basic controller allows adjustment of the maximum intensity between 100 % and 0 % minimum adjustment screen brightness. But if I go back and update the driver for the Intel HD Graphics 4000, returns and function brightness adjustment is disabled, to stay set to the maximum brightness setting the screen.
Being all for now, I await a reply.Yours sincerely.Paola

Answer:Brightness display lenovo Ideapad Z500

<p>Currently there is no driver for z500 for win 10.for now you can install windows 8.1 driver.that helped me for now.and now everything works fine</p>

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Hello all, I have a Lenovo Ideapad Z500 taking long time to boot (almost 30 min) The computer is stuck with black screen during 30 min, before the lenovo logo appears and then it boots fine. Before logo, just a black screen and power looks good. The problem, the fans don't work and the computer gets very warm. Sometimes, because the high-temperatures, it automatically switches down, because temperatures, before seeing the lenovo logo. With lenovo diagnosis software I have checked all the hardware, and the tools says all hardware is ok. My os is Windows 10. Could you please, somebody help me to solve this problem? I'm afraid the heat of the start could harm my computer. Why this boot is taking so long before logo? Thank you in advance, ip

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Hi, My laptop is Lenovo Ideapad Z500 touch. Do any of you know the process to get Windows 7 installed on this machine?Also, My laptop is very slow. It takes atlease 5 to 10 minutes to respond when I login. Please help me to speed up the same. I have disabled most startup applicatons. But still its very slow.  

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The battery is dead. When i plug my charger in, the LED light doesn't show up and it doesn't charge. Since the battery is inside the laptop, i took it apart and removed the battery to test without but i get the same issue.Ive tested a couple of chargers but the other charger was a 19v when the laptop is 20v. Could use some help, thanks.

Answer:Lenovo Ideapad Z500 Battery Issue

Hi Joerichardsonx,
 
Welcome to Lenovo Community Forums!
 
Please check this link for a possible fix or a resolution,
 
https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Ideapad-Z400-or-Z500-battery-will-not-charge-pl...
 
https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Conservation-Mode-in-Lenovo-Energy-Manager-plug...
 
 
 
Hope this helps
Cheers!
 
 
 





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hi to all, i've an issue with my lenovo z500 with i7 8gb ram 1 tb hard disk and windows 8.1 .  Sometimes i miss my wifi connection and the only way to solve this is to reset wifi card.Moreover , very often the connection is very very slow , and I have to disconnect and reconnect my pc to the router This is really annoying and unacceptble issue for a notebook that i bought for 800 euro!! someone has another solution for this issue ???













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Answer:LENOVO IDEAPAD Z500 WIFI ISSUE

  Sometimes i miss my wifi connection and the only way to solve this is to reset wifi card.Moreover , very often the connection is very very slow , and I have to disconnect and reconnect my pc to the router This is really annoying and unacceptble issue for a notebook that i bought for 800 euro!! someone has another solution for this issue ???

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Hello  I'm new here so if i'm not posting this in the right place please correct me  Anyway , im here because i recently bought a new lenovo ideapad notebook Z500 , and just out of curiosity i want to know if the charger i got with it is the original one made for this computer , i mean is there a place where i can check with the serial number , id ... of both laptop and charger  Thanks for your time

Answer:Lenovo ideapad z500 charger authenticity

Hi Griwwi,
 
Welcome to Lenovo Community!
 
I understand your concern, but these are internal information and not available online for confirmation. Hence, I would suggest you to contact our Technical Support for further Assistance to get the regarding the concern.
 
Click here to open a link where you can select the country and get the exact contact support number. I?m sure they will be a great help.
 
Do post us back for further queries.
 
Best Regards
Shiva Kumar



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I AM FACING PROBLEM WHEN EVER I PLG IN HEADSET CONTINIOUSLY I RECEIVED MESSAGE 'YOU HAVE JUST PLUG IN AUDIO DEVICE IN PORT', EVEN WHEN I REMOVED HEADSET FROM PORT SAME MESSAGE APPEARS IN AUDIO MANGER

Answer:LENOVO IDEAPAD Z500 AUDIO DEVICE

Hi maq9882114,What's the OS that's ur using on your machine? Is it Win7,Win8 or Win8.1?Judging from your post it kinda look as if the components inside is not responding to the exit of the headphones. But that's just my guess. Have you actually tried reinstalling and installing audio drivers?

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I have incredimail on my z500 laptop.  I have downloaded 8.1 and since I struggle to receive my E mail via incredimail the stay in my windows mail.  It is constantly showing operation incomplete and will not let them through.  Could any of you genius out there help me please with what to do.Thankyou   It had been okay but now works very rarely.

Answer:Lenovo ideaPad z500 wi-fi connectivity issue

I assume you're using wifi? Which wireless adapter do you have?

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Hi.I have a laptop with windows 8.1. The problem is out of my 3 USB ports (2 USB2.0 and 1 USB 3.0) USB 3.0 does not work at all.When i try to plugin any device like a Pendrive it dosent read, if I insert a cooler it gives no power. I think it may be a hardware problem but in the device managerthere is 1 USB Root HUB(xHCI) which i think is for my 3.0, however some tabs seems to be missing like Power, Advanced.

Answer:USB 3.0 Ports not working in lenovo ideapad z500.

I had this exact same problem, an external drive only worked in right side usb 2.0 port at stupid slow speeds on my z510 i7.  I tried deleting all the choices in system devices and letting it reinstall, but that did not change anything. Lenovo gave me the worst customer service and their computers suck, this is the first time I bought one of them and will be the last.

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Hello.I have a problem with the keyboard of Lenovo IdeaPad Z500.In all the videos and forums of this laptop i have seen that it has a backlit keyboard and it should turn on with Fn+Space command, but my laptop doesn.t do that. I have tried this on Windows 7 and Windows 8 but anything happened.Why?My laptop has something damaged or not all the models of Z500 has this backlit keyboard?Lenovo IdeaPad Z500: Intel i5 3230m 2.6 ghz, ram 8gb, hdd 1 TB, nvidia geforce 645m 2 gb, Model Name:20202.Sorry with the grammatical issue.

Answer:Lenovo IdeaPad Z500 backlit keyboard

hi Cosmin90,
 
    I checked you computer's reference manual
The Backlit Keyboard is an Optional / Customized to Order feature.
 Spoiler (Highlight to read)
 
 
You can also send me your Serial number through the Private message and i can check your computer's components.
 
"Normally when you press the power button on your computer. it will do a light check on the keyboard maybe flash the light for few seconds and then turn off and wait for windows"
 
Hope this helps,
Cheers





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Hello Guys,recently bought Lenovo IdeaPad Z500.Although I am not a big fan of Windows 8, but I install it and now I use it.Everything is Ok. I noticed only one problem and it is with WiFi.As I start to download a film from torrent it won't download at the maximum speed my connection allows. I've tried to download the same movie with my other laptop and everything is OK. The difference is in the range of 800 - 1000 Kb/sec.I do not know whether this is a manufacturing defect or just something with WiFi card and/or driver's.Please help me.  Greetings.

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Dear all,My new Z500 ideadPad have some wifi connection problem. It connect but often drop off . My OS is windows 7 64 bits. I tried to turn off IP helper services but problem still occurs. There are another two laptops and other devices which use same connection but no problem. There is no IP conflict, I already check that.I updated with latest wifi driver lenovo website. I also turn off power saving features that can turn off wifi in device manager.Plz help meThanksZither

Answer:Lenovo ideaPad z500 wi-fi connectivity issue

hi zither,
 
If you have the Intel® Centrino® Wireless-N 2230 (wifi/bluetooth combo adapter), can you try to:
 
1. update your wireless driver below:
 
Intel® PROSet/Wireless Software and Drivers for Windows 8* (install this first)
Intel® PROSet/Wireless Bluetooth Software for Windows 8*
 
After updating the drivers, check if the wifi is now stable.
 
2. If same problem, press Winkey+R > type ncpa.cpl, On the list of connections, look for bluetooth and do a right click > disable and observe the wifi connection.
 
 
Let me know your findings,
neokenchi 

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Looking for a fix to this screen flickering issue on my Lenovo Ideapad Z500 Touch Screen Notebook. I took it to the Service Center and the technicians there changed the LCD cable that connects the screen with the motherboard. Still, The problem persists. The engineers over there do not seem to have a clue whether this problem is Hardware or Software and I don't wish to unnecessary get my machine disassembled again. This flicker does not happen continuously though. My notebook works fine if i keep it unmoved on the desk. But the moment i try to adjust the lid or move my notebook around, the flickering starts. To stop it, I simply put my machine on sleep mode or close the lid for 5 odd minutes. Upon wake up, The Screen again appears to work fine minus any flicker. Would appreciate any help in this regard. I have also captured a Video of the problem. Please Refer: http://youtu.be/kp12dYt6OWE  

Answer:Lenovo Ideapad Z500 Touch Screen Flickering!

I am having the same problem.  The screen, it seems to be the touch screen like someone is touching it, Also, magnifies in and out.  If I move the laptop, or the screen that can cause it to start.  Or it just starts by its self, if I leave it on, when I come back it flickering.  I have to close it down and start all over again.I took it to a shop, they tried a few things but couldn't fix it, some suggestions: they thought it might be something to do with the graphics?? Maybe!   If anybody has this problem and sloved it, be really good to hear from you.

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Hi,I have a problem.Since this morning my lenovo ideapad z500 battery won't charge and if I unplug the laptop it shuts down.I've downloaded and started battery firmware update and there was text saying:"Now configuring the program" . And it was stuck like that for at least half hour and when I pressed cancel and restarted battery firmware update it displayed error that said: "This system is not supported or is not configured for battery firmware update" Please help me.I have windows 7

Answer:Help Lenovo ideapad z500 battery plugged in not charging

Hi Luca_z500,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing an issue with system not charging on your Ideapad Z500.
 
Run the system restore to earlier date and check if the issue still persists, if occurs then perform below troubleshooting steps.
 
To resolve this issue please restart the system connecting ?Power Adapter?. Wait till the system boot completely and then go to ?Device Manager? then uninstall ?Microsoft ACPI-Compliant Control Method Battery? under battery option. After uninstalling shutdown the system, remove ?Power Adapter? and reconnect, then switch ON the system and check if the issue has been resolved.
 
Please click here to visit the Lenovo support link and select your region to get the contact number.
 
Hope this helps!
 
Best regards,
Hemanth Kumar





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Hello, three days ago to buy a laptop lenovo ideapad z500the probles is that I need the f1, f2, f3, f4. without having to press the Fn keynow when I press these keys are options, brightness, contrast, volume. is very uncomfortablesomeone please help me, how could I change the key configurationthx_______________________________________________________________Hola , hace tres dias que compre  un portatil lenovo z500 ideapad el probles es que necesito las teclas f1 , f2 ,f3 ,f4  . sin tener que presionar la tecla Fn ahora mismo cuando presiono dichas teclas  salen las opciones de , brillo , contraste , volumen  . es muy incomodo  porfavor alguien que me ayude  , como podria cambiarlogracias  













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Answer:change the special keys / Lenovo Z500 ideapad

hi jeldumcp2there's an option to disable/enable the function keys in bios. please, set it to disable so you won't have to press fn key.please, post back the results.

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- right now the laptop wont start up at all it just gets stuck on the lenovo boot screen/ restarts itself- laptop is trying to do something and feel hot- i have reinstalled using lenovo one key recovery twice, 1st time finished in an hr or so, 2nd time took about 25 hrs- system recovery using the NOVO key doesnt work- i only backed up my personal files, it was mostly smooth (~20MB/s) but there were random files that went really slow/stuttered (~0 to maybe 100 kB/s)- opened up the whole thing, tried clean/replug hard drive does this mean i need a new hard drive? if so, how do i go about installing windows on the new one because laptop wont start so i cant backup windows files for the registration key? thanks  













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Answer:Lenovo ideapad z500 hard drive problem?

Sure looks like the hard drive is failing, and needs to be replaced.     If it is under warranty, I would have it fixed under warranty.     If not, Lenovo support should be able to send you recovery media to reinstall Windows (WIndows 8?), and I believe on that model the Windows Product ID is stored in the BIOS, so the Windows product ID key will be applied automatically when you reinstall. Good Luck  http://www.lenovo.com/contact/uk/en/  Lenovo Support - United Kingdom0333-777-3991 (National Rate)9:00 - 18:00 Monday - Friday  

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Hi all thanks for taking the time to read my post I own a basic lenovo ideapad z500, the 4gb ram version with i5 Processor.I was interested in upgrading the RAM in the laptop, using CRUCIAL Memories diagnostic tool, I wanted to order another 4gb of RAM to help speed the laptop up. What screwdriver do I need to open up the laptop? What is its name or is it a generic one for all of the screws to get to the RAM BAYS? I am unsure as to what one i need. Thanks so much.

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Hi,I bought this lenovo 510P in 2013 before christmas. Its screen started flickering right from the start. The problem is worse when there is more black space on the screen. Now it is getting worse. I have tried every thing, rebooting, reinstalling drivers etc. It does not work.Is there a solution for it? It has such a high quality display but I cant even watch movies because of the flickerThanks

Answer:Lenovo Ideapad Z500 Touch Screen Flickering!

ayeshamasod wrote:Hi,I bought this lenovo 510P in 2013 before christmas. Its screen started flickering right from the start. The problem is worse when there is more black space on the screen. Now it is getting worse. I have tried every thing, rebooting, reinstalling drivers etc. It does not work.Is there a solution for it? It has such a high quality display but I cant even watch movies because of the flickerThanksThe title refers to the Z500 model and your query refers to the 510p model. So which one is it?

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Hi to all,i installed a new HD ssd samsung evo 256 gb, all works goo and now i have a perfect pc but ther is a unpleasant problem. Num lock and Shift key leds word fine, but if i press "Fn+spacebar" the light of keyboard don't work. the light does not come on. how to fix this trouble?

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Hell my lenovo z500 ideapad takes 5-10 minute to boot up, but after working well. The system is fresh newer installed windows 7. I try windows 8 and 10 aswell but is same. I check the ram and hdd for any fault or error but all just fine. i really dont know whats wrong with it. Somebody can help me pls?

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Hello.I recently bought an IdeaPad Z500 which features a Nvidia GT 740M 2GB video card.Even if the card is 64 bit the results I'm getting with it on 1366x768 resolution are quite poor compared with others with the same video card.The score I get in Windows 7 64bit WEI is only 4.8 on Graphics (compared with 5.9 with a GT 420M built 3 years ago)In the Nvidia control panel settings is the GT 740M card set as default card for applications.The driver is the latest for both Nvidia (332.21) and Intel HD4000 (8.15.10.2712).Any ideas on what could be the problem ? http://i11.photobucket.com/albums/a176/Bupitz/PerformanceGt740M_zpsef439dad.jpghttp://i11.photobucket.com/albums/a176/Bupitz/GT740MLenovoZ500_zpsae33c5b9.jpghttp://i11.photobucket.com/albums/a176/Bupitz/NvidiaSettings_zps5e68ac7c.jpg Regards,  Bupitz

Answer:Lenovo IdeaPad Z500 poor video performance

hi Bupitz,
 
Welcome to the Lenovo Forums.
 
As you have both Intel and Nvidia GPU, the system utilizies the Nvidia Optimus Technology to switch between Intel and Nvidia GPU. The Graphics score of 4.8 on the screenshot is most likely due to the Intel GPU that the system is utilizing and the 3D Business and Gaming Graphics score of 6.7 is due to the Nvidia GPU kicking in.
 
From the above results, is the unit with a GT 420M GPU that's getting a 5.9 score on WEI running on Nvidia Optimus too?
 
Other things that you can try to maximize the use of the Nvidia GPU:
1. Set the power settings to high performance and ensure PCIe Link State Power Management is OFF.
2. Configure Nvidia Control Panel's "Power management mode" from Adaptive to Maximum Performance
   - see guide here
3. Follow this guide on how to add an app to use with the Nvidia Optimus Technology and observe
 
As an alternative to Windows Experience Index, consider running Passmark's Performance Test on the Ideapad Z500 and run a 2D/3D Graphics benchmark then compare the results to unit running a GT420M GPU.
 
 
Regards

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Hi! Firstly sorry for my bad English. Yesterday i was playing the game with my friends. When we are playing we press  a lot of keys.(There can be different combinations or we may have damaged.)-I reviewed the previous subject but they are not working for me.-I tried FN+SPACEBAR combination but this is not working.-I tried Lenovo Energy Manager it is not working.-Caps Lock and Num Lock's light is working.   

Answer:Lenovo ideapad Z500 Touch backlit problem

Hi utkutrk , 
 
Welcome to the Community Forums.
 
You can try testing individual key specially FN and spacebar if it is working.
 
Turn off the machine and disconnect the ac charger and battery if you have the tools.
Press down the power button for 12 seconds to drain flea power.
Place back the battery and connect the ac charger.
Restart to check if backit keyboard works ( test further with FN + spacebar pressing 2-4 times).
 
Update us how it goes.
 
Regards

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Hello everyone, I was thinking in replacing my Intel Core i5 processor with the i7 3632QM. (I looked up into the online  z500 Hardware maintenance manual and that model was included), So I'm posting here in order to know if somebody made the same change and If it was worthy. I searched for the component and the only reliable online shop was this one > http://www.aliexpress.com/store/product/Intel-Core-i7-3632QM-Processor-6M-Cache-up-to-3-20-GHz-rPGA-... But I don't know If it will work 100% sure, or if there is any guarantee it will be worthy.  (And no, I don't want to change laptop). Thank you for your help.

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I recently bought a new Lenovo Ideapad Z500. Then I have encountered this kind of problem: I feel an electric buzzing sensation when using the touchpad cursor and any part nearby the keyboard. In other words, my computer is shocking me electrically. It hurts a lot and freaks me out.  

Answer:Electric shocks from my laptop Lenovo Ideapad Z500

You have an electrical grounding issue with your computer.  Unless you did something like broke off the ground connector (the longer round piece on US plugs) or are using an adapter to get around not using the ground plug then you have a short circuit within your computer.  In either case you need to shutdown the computer and unplug it until the electrical problem is fixed.  It can change at any time from an "unpleasant buzzing" to you being electrocuted and as a side note your computer fried. Please get it fixed ASAP!

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Hi! Firstly sorry for my bad English. Yesterday i was playing the game with my friends. When we are playing we press  a lot of keys.(There can be different combinations or we may have damaged.)-I reviewed the previous subject but they are not working for me.-I tried FN+SPACEBAR combination but this is not working.-I tried Lenovo Energy Manager it is not working.-Caps Lock and Num Lock's light is working.   

Answer:Lenovo ideapad Z500 Touch backlit problem

Hi utkutrk , 
 
Welcome to the Community Forums.
 
You can try testing individual key specially FN and spacebar if it is working.
 
Turn off the machine and disconnect the ac charger and battery if you have the tools.
Press down the power button for 12 seconds to drain flea power.
Place back the battery and connect the ac charger.
Restart to check if backit keyboard works ( test further with FN + spacebar pressing 2-4 times).
 
Update us how it goes.
 
Regards

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I bought a Lenovo Ideapad Z500 on 10th of September. On October 5th, after about 3 hrs of operation I noticed that a hole appeared just under the LCD, on the left side of "Lenovo" mark. The plastic hot melted due to a very hot electronic component inside the case. I phoned Lenovo Romania, talk with a nice guy who asked me for model number, serial number and some photos. I sent all the informations on October 7th. After 1 week, the problem still on digging at Lenovo Romania. I also ask for a replacement from the vendor, the online store www.cel.ro but still no answer! Well, I am using this laptop for my business, I had some specific software and I really need the computer for my work. I cannot wait weeks or months for a "solutions" from some busy clerk... In my opinion, this kind of damage demands a quick replacement for my melted laptop (still very high temperature on that area!) and any serious reprezentative will immediatly try to solve this kind of matter. Since 386 I own various models of Thinkpads. Some from IBM, some from Lenovo (X61 Tablet, X61) and I was amazed by the durability and the ease of use and I purchase this IdeaPad based on my previous experience but, sincerely, if the service is so bad I will rethink my option and become a negative advertiser for this brand. Seems like the "waranty" is an empty word without any responsability from the Lenovo! I explore the option to "hunt" down Lenovo demanding some sort of satisfaction for disregarding a customer, at no c... Read more

Answer:Ideapad Z500 melt - no solution from Lenovo Romania

I will post here al my trouble ith Romanian Support.Today I phoned again at Lenovo Romania. Another guy veryfied the status of my request and said to me that they need the Warranty card of the computer. I check my Warranty card and, surprise! No serial number on that paper! So, I take a ride to the store and ask for another Warranty card, this time WITH the serial number. Checked.The thing is that the "other guy" from Lenovo Romania told me that the "first" one ask me for a scan of the Warranty card. Checked twice on my inbox and nothing like that despite the whole correspondence.Today I send a scan of the completed Warranty card.

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Hello I have problems with my LENOVO Z500 touch computer.It seems that when you disconnect headphones, the computer doesn“t realized, and it doen“t make any sound until a few minutes or hours...I“d like to know if it“s a particular problem, or it“s a fabric problem. Is there any accion to solve it? Thanks.

Answer:Sound problem with my LENOVO Z500 touch ideapad

Hi Iraldo,
 
Welcome to Lenovo Community!
                 
As per the query we understood that you are facing issue with sound card of your Lenovo Z500 laptop.
 
Please try to update the audio drivers and check for the issue.
 
Also try to update the BIOS and check for the issue.
 
Do post us back if the issue still persists.
 
 Best Regards
 
Ashwin.S





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HI.I recently bought a Lenovo ideapad Z500 Touch, about 4 months ago.IntelCore i5-323M Dual Core Processor,Windows 8 64-bit6GB DDR3 RamDedicated GT 740M 1GB Memory.www.saveonlaptops.co.uk/LENOVO-Z500-59372966_1357426.htmlMy question is, is it possible to change the Ram, GPU and Graphics Card to something like this.2.4GHz Intel Core i7-3630QM (3.4GHz Turboboost)Windows 8 (64-bit)8GB DDR3 SDRAMIntel HD Graphics 4000/nVidia GeForce GT 740M (2GB)www.pcadvisor.co.uk/reviews/laptop/3449805/lenovo-ideapad-z500-touch-review/They are both the same model with different specs, so I am hoping that it's possible. How and how much?Thanks

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