Computer Support Forum

z580 - Need email customer support.

Question: z580 - Need email customer support.

My ideapad z580's hard drive completely failed after a random Windows update ravaged my computer with its awfulness. I need support and repairs, but I live in Tokyo now and don't want to be charged a million yen trying to call a u.s. support number. I can't even find my computer on the support page drop down menu; it goes from z575 to z585 and completely skipped over z580. I've had a million problems with this machine's performance from day 1 and really I just want to go out and buy an axe and chop it to oblivion but it's the only computer I'm going to get so I NEED to get it repaired! How can I get this hard drive repaired/replaced from Tokyo? I am within warranty, and I got the super duper kind.I only have a smartphone now, and using lenovos website is incredibly rage-inducing so I'd really like it if support could help me through email to create a service request.


Mod's Edit: System model added to front of Subject line to improve visibility / clarity

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Preferred Solution: z580 - Need email customer support.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: z580 - Need email customer support.

hi Kimhartley24,

Welcome to the forums and sorry to hear about your trouble.

Looking at the International Warranty Services (IWS) lookup page, the Z580 has warranty coverage in Japan but it's thru phone support only. I would recommend you contact the helpdesk on how to go about getting the HDD replaced and the OS reloaded.

Country/Region: Japan
Phone Number: 0120-994-244
Supported Language: Japanese / English
Hours of operation: 9AM - 6PM

In addition, if a Windows Update corrupted the OS (causing it to not boot into Windows) then there maybe a chance to recover it.

Things that you can try:
Option 1:
Shutdown the machine, press the OneKey Recovery (Novo) Button then select System Recovery.
- Link to picture

If successful, the System Recovery page should appear and just follow the prompts to restore the system to factory settings.

Video Guide:
How to RUN OneKey Recovery on LENOVO Laptop


Option 2:
1. If the Z580 came preloaded with Windows 8/8,1, using a different PC, follow this guide on how to download a Windows 8.1 ISO. When finished, follow this guide to create a bootable UEFI flashdrive.

If successful, you can then use Automatic Repair or one of the System Recovery options to restore/reset Windows.

How Run "Automatic Repair" to Fix Startup Issues in Windows 8 and 8.1
How to Boot to "System Recovery Options" in Windows 8 and 8.1 (see Option Seven)

Alternatively, you can also install Windows 8.1 on top of your previous Windows installation and just redownload the drivers from the Z580 drivers page.


Let me know if these steps works for you.

Regards

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Searching for Roadrunner Support phone number 1-855-490-2999 toll free number. Roadrunner email support phone number, Roadrunner customer support, Roadrunner email help number, Roadrunner email support number, Roadrunner email phone number, Roadrunner email helpline number, Roadrunner customer tech support number.

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We cannot live without email services and most of our financial transactions depend on it. Sometimes we encounter some trouble with our emails and the SBCGlobal Email Account Support(+1.855.856.6451) provides complete online Email Technical Support
for emails accounts. If someone gets stuck with any sort of email issues, we are here to support remotely by 24/7.

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On the 13th of March I bought a Y710 laptop after checking that this model is supported here in Australia ( it is ). I imported it from the U.S, and it arrived 2 days prior to my leaving for business trip to Italy. I opened it up and straight away noticed the screen/graphics was "snowing"  - no chance to exchange it, as I had get on the plane.
 
Whilst in Italy the screen got so bad I could not see any photos etc, (graphics card/screen?) and then I noticed the game zone melting the plastic, from the inside out!  I returned home (15th May/09) and arranged to get it repaired - 2 weeks later I?ve still got the laptop and I?m starting to bitch to Lenovo, 2 phone calls later I get the Australian agent to pick up the machine.(27th May/09)
They replace the following parts:
31033031 ? LT71 GAMEZONE COVER MODULE11010043 ? LT71 DISPLAY BOARD 07568-1 4L31033094 ? LT71 1.54-in OLED LCD UG-2864ASOCG0131033037 ? LT71 OLED HOLDER Module 60.4X016.00118002833 ? LT71 17? LCD WUXGA MODULE AUO W/PLATE11010115 ? LT71 965GM MB 55.4x001.031G
 The laptop comes backa month later (26th June/09) - it lasts 3 weeks then the same problems are back, so I contact lenovo again. This time they pick it up after only a week.(22nd Sept/09) I?m in shock - but my surprise at the prompt pick-up service is soon brought back to earth. It arrives back to me 3 days later.(25th Sept /09)
This time they replaced:
18002833 ? LT71 17? LCD WUXGA MODULE AUO W/P... Read more

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I have a T430s laptop and it is less than 6 months old. It starting getting blue screens within a month of purchasing it. Technical support has been helpless in trying to fix the laptop. First, tech support told me to turn update my computer daily. Then another tech support employee told me to turn OFF my auto updates. This did nothing and over a few weeks the blue screens progressively got worse. Next, tech support told me to run a diagnostic on my computer which turned up nothing. Then, they tried giving me recovery discs and a new hard drive. After that failed they took it in to replace the system board which made the blue screens worse. Then they sent me MORE recovery CDs to try to fix the problem and that also made the blue screens worse. I called tech support after this and they said they would send in a request for a replacement laptop. I was told I would hear from someone in a couple days. FIVE days later I got a called from someone asking if I wanted a replacement and I said yes. Then I was told I had to wait two more business days to get contacted about it. Another 3-4 business days later, someone called me to tell me that they would NOT be replacing the laptop despite the fact tech support could not fix the laptop. After calling tech support once again, I was told that they wanted me to send in my laptop again for up to 7 business days! This is completely unacceptable. I have had problems with this laptop almost the entire time I have owned it and no one knows... Read more

Answer:T430s constant blue screen and no help from customer support or tech support. Help!

What are you running when you get the blue screens?  (operating system and applications)
 
Are there messages in the event log when it crashes?

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I am considering getting the z580 (model# 215168U) at lenovo website due to their free return/no restocking fee offer. Still, I would be disappointed if I had to return it after trying. Many people on this forum apparently had issues with no customer support/resolution with Thinkpad edge e530, the laptop I initially considered buying. I do not want to be in their shoes. So, z580 a reliable purchase from lenovo.com in your experience (those who bought)? I am assuming that I would be on my own if the laptop has any issues  based on some experiences posted here.

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Hi This is Chaitanya Gokarn, a dissatisfied customer of Lenovo would like to report a problem which is unattended from past 3 months. Several complaints made to the customer care executives, but till date no solution found.Date of Purchase : 02nd Sept 2012 Last week, I sent a mail to the Ideapad customer care, but I received unconvincing response from them.  I trusted Lenovo products before buying this laptop, but my trust vanished in a moment when I got negative response from your customer service executives. I want this product to be replaced at the earliest as I am unable to discharge my official responsibilities due to serious problem with this my newly bought laptop. Your dissatisfied Customer.Chaitanya Gokarn

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I just received this message.  My computer is 3 years old.  "Support status change for your HP PCYour HP support coverage for your HP Spectre 13 Ultrabook expired on ?4?/?5?/?2015.Your PC reached end of support on 3/13/2017. HP support coverage extensions and some repair parts are no longer available for your model. Use HP Support Assistant for self-support resources and tools.Your coverage provided access to HP support agents trained to help troubleshoot and repair hardware issues." What does this mean?  Am I'm being told that HP will no longer repair my laptop if anything goes wrong?  (Would Apple say this?)     

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I just had the WORST, FIRST and LAST order experience with Dell.  I will never try to buy a computer from them again.  I tried to order a laptop online and my ordered got canceled. First, I got an email that order was received, then five minutes later, got another email saying it was changed/canceled.  I sent them an email wondering why, and never provided an explanation, later the computer was shipped order. I was told, they tried to deliver on Aug. 10, but it was rejected so computer was sent back to Dell. Apparently, Dell did not use the shipping address provided on file and delivered to the wrong address.  Every time I called about problem, it was connected to someone in India..  Three weeks later and no computer.  I will never buy a computer here again.  I'm surprise they are still in business with this kind of customer care.

Answer:No customer support

Hi vannavo,
Thanks for posting about your ordering experience.
Apologies if there was some confusion with the ordering process.  If you would like me to look into it for you, please contact me privately and send your order information.  Thanks.
Regards,Robert

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I have the paid for version of AVG + Firewall. I thought I would just record on this forum for anyone looking for security with good support that I highly recommend AVG.Without going into detail, I had a recurring, all be it minor, problem at start up. A delay in Firewall activating. AVG were excellent in their response to my e-mails, and after trying various things no immediate solution was found.They said that they would be continuing to look into the problem. I thought to myself "in other words let's ignore it". However after the last major AVG update, this problem was rectified. A few days later I recieved am e-mail from AVG stating that the problem had indeed been dealt with in the last update.I just thought I would share a positive support issue. So often we only see the negative ones no matter the company.

Answer:AVG Customer support

It's good to note that Grisoft have a quick and positive support database,in the cut throat PC security market companies cannot afford to be slack on customer help if they intend to keep your's and other people's trade.It's a pity some other companies don't follow there lead.Nice one.

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Just curious, For all the major companies who see any form of computer, ipad or iphone, is there anyone in customer support in the usa anymore who u can actually talk to?

Answer:Customer support sux

Depends on what company you are calling for support.

When we used EMC i rarely if ever spoke with an American unless it was an escalations issue. We now use Dell and i've never been routed overseas. In fact i've toured their support center and it's in the twin cities.

Just depends on the company and the product. If you don't like speaking with overseas support personnel don't purchase products from companies that offshore that type of support.

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Can anyone give me MS LUMIA CUSTOMER SUPPORT WORKING NUMBER??

Answer:Ms India customer support

Microsoft Store India Online Store - Sales and support

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I had the worst experience ever with a pretentious and dense customer service rep, I asked for her name she said it was Desirae Mercier.  HP should hire more professional experienced people, what I experienced with "Desirae" was horrible and did not solve my problem.  I hung up and called again and finally got someone who could help me with my lap top.

Answer:Customer Support - HP Canada

What number did you call? I have been looking for a number on their website.

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Greetings all!I've been the (not so proud) owner of a very troublesome Y50 laptop for just over a year now. Being a university student, the majority of my school work is done on my laptop, which software/internal wise, performs amazingly. However, this laptop will not stay together. It literally stays on my desk 95% of the time hooked up to a monitor. Despite its easy lifestyle, I've had to replace the hinge, trim under the screen, the aluminum around the back of the screen, and the screen itself.The last repair I had done was a screen replacement. The screen sent by Lenovo was REFURBISHED, and had white ghosting all over the left side. Furthermore, when the computer was put back together, the trim around the back of the screen doesn't meet up with the screen, so there is an open **bleep** in the side and top of my computer. This was the last straw for me. I need a computer that will stay together. So, I contacted warranty support to see if I could have my unit replaced or a refund issued so I can do research and buy a computer that won't fall apart on my desk. That's evidently an issue that needs to be dealt with by Customer Relations. Fine, I can deal with being transfered. No. They call you back. So I'm promised a call back within 24 hours. Time ticks by... no call. I schedule a call from tech support, and they promise a call within the next few hours. Again, no call.Finally, I get completely fed up with the nonsense. I called today and asked to be transfered directly to t... Read more

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unless theres one already( i searched few different keywords nothing came up)
id like to make a pool of 10 manufacturers and their customer support

mostly for motherboards.
the reason is, ive been goin thru hte newegg for hours-days months
reading reviews and all.
and pretty much trying to avoid buying a motherboard that has crappy customer support if i have any issues with it.

Answer:customer support pool

selection means a point. select whichever company you had a good experience with .

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Back in May, I decided to get myself a Thinkpad X201T. Everything was great for a short while. Then I began to notice the high-pitched screech coming from the thing. So, naturally, I call Lenovo Support The support guy tells me that the CPU is the problem; appearantly there was a bad batch put into circulation at some point. All I had to do was send the thing to Germany by way of UPS, and the CPU would be replaced.It came back with a new fan and, suffice to say, the problem continued. I called them a second time. The support guy found the whole thing quite funny, and we both agreed that, hey, **bleep** happens. UPS was called upon once again. Today, the computer was returned. Appearantly the repair crew found no problems. So, I called support again and asked if I could just get my money back. The support guy seemed flabbergasted. He also found the process somewhat weird. When I pressed the issue of just getting my money back, he went off the line for a while to talk to his boss. When he returned, he informed me that all of their computers made those screeching sounds and that some noticed them, some did not, and that it was not considered a problem. The first time, they tell me the CPU is busted. The third time, it's like it's a feature. So, I sit here with a machine that I can't use without blasting music or otherwise fill the sound space to block out that **bleep** screech. Now, I don't want to have to turn off some power-saving functions ... Read more

Answer:Strange Customer Support

Hello Mehlers,
 
It is unfortunate that you had to go through this experience with Lenovo Support and you have been most agreeable on top of that. When I have had to deal with Customer Service you are much calmer then I am.
 
After reading your post I would like to make some guess and it really should have been explain more to you what was happening. The support guy said one thing and it would seem that the Depot repair guys did a nothing thing. Now this is just a guess so I am not saying this is fact but what I can tell is after you shipped it to the Depot they tested and it and came to the conclusion that it was the fan and replaced that.
This is also why when I believe they said there was nothing wrong when you sent it back the second time.
 
Could you give me any information on what is going on when you get the noise? Is the noise happening the moment you turn it on?
 
Best Regards,
 
Hiro





Did you find a post Awesome? A response just Outstanding? Kudo them!Did the post you read answer your question? Did someone help you figure out your problem? Hit Solution Provided and give that person a pat on the back for helping you out!

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Worst customer expense ever, three think pad?s and this v570 latter and all they say is try again. After this im done with their productsThis is my experience over what has become a 2 month long episode and a very bitter ending for me.I recently bought a laptop for school, I chose Lenovo because iv only have ever used a thinkpad and was very happy with them.I bought a v570 , the model I got was a great price but only has a 2200mha 6 cell battery (half the normal amount) so battery life is only 3 hours. Which is not a big deal because I can buy another battery and this is where my story begins .I call Lenovo (feel better when I support someone though commission) and asked about available battery?s, and wow my luck a 8 cell battery is available for my laptop! So I order it and was told it would take 9 business days for me to receive it, which is perfect because I can return my laptop with in 15 days.Latter that week I look at the battery I gothttp://shop.lenovo.com/SEUILibrary/controller/e/webca/LenovoPortal/en_CA/catalog.workflow:item.detai...and notice that it has crazy dimensions that will not fit my laptop.So I call in explaining this, and was told that I was wrong and that is will certainly fit my laptop ( which is okay because it is their job and I believe than are far more knowledgeable than me) So two weeks latter over 20 days latter I have no battery and no call or e-mail saying why I haven?t got it.I call in with my order number and am told that there are ?... Read more

Answer:Worst Customer support

hey jul644,sorry to hear about what had happened. could you pm to me the following details as i would like to check what had happened.Name:Country:Mobile:Email:MTM [machine type model]:( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find )Serial Number (S/N):Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :Troubleshooting Taken : (if any)





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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I recently sent my 3-month old Y470p for a repair since the charger port was broken.I opened the laptop up and found that there was a broken wire that just had to be resoldered.Since I was afraid of breaking some other parts and I was still under warranty, I sent my laptop to be repaired.It took about a week to repair, and I was perfectly fine with that.However, when I got it back, it was not fixed.It said on my repair status that the laptop had indeed been fixed and would be sent back to me as repaired.Lenovo had just sent me a new charger. The technicians didn't even open the laptop up since I put a tape where the screw was just to know whether or not Lenovo had even bothered to open up the laptop.Of course, the laptop still didn't charge and I called the customer support to know what had happened.Some manager picked up and told me that he could not fix it since that would mean he would have to replace the motherboard which would cost $300.I was frustrated because I had told them that the charger port just needs to be resoldered.The manager just told me over and over that the motherboard needed to be replaced and that he would not do that.I was on the phone for about an hour and then I just hung up because of the manager's stupidity.I have no idea what Lenovo is looking for a technician, but I think you guys really should raise your expectations of how educated the technicians should be. The charging port just needed a simple resoldering in order to be fixed.Yet, ... Read more

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I just purchased 5 Lenovo Ideapad Z570s. I loved them until I had a keybord issue. I called CS and got Glen on the line. He kept me on the phone for 70 minutes and had me email my invoices (I purchased from 3 locations). Once he received them he asked for my SNs. He then told me that I had to call my vendors (TigetDirect, Futurshop and BestBuy) to have them send me new receipts with SNs attached. I called said vendors and they said absolutly unessesary. At this point Glen instructed me to OneTouch Recovery and return to factory conditions or putthe unit in a box and send it back. At that point I got a little upset. I just tried updating the devise in question through the device manage and voila it worked. I asked to speak to the manager. He (Carl) took another 20 minutes to explain that Lenovo laptops hardware fail so often that there was no use trouble shooting. I asked who he worked for (Lenovo or a 2nd party service supplier) he said 2nd party. I asked the name. He said no, it was against company policy to reveal the name...but...I had the email address I sent my invoices to as pop. [email protected], Googled it and ,It belongs to Sutherland Global. Lenovo. Save the money and get an answering machine to ask for the clients name, address, etc and send them a box to return the product. You'll save a few bucks and your reputation in the process. With partners like these guys Lenovo is doing nothing in improving its cs image. http://www.resellerratings.com/st... Read more

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This was a while ago, but it is still in effect. An apparently widely known trojan has infected my computer. I have to type this up from my phone because I have no way of accessing anything from my computer.
 

Answer:Customer Support (888) 322-9655

Hello,
Please attach FRST reports from preparation guide.
 

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WOW!!!!



I think there might be something wrong with my subwoofer... Just called logitech and they are sending me brand new speakers without me even having to send these back.. i got 2 sets of z-5300E's now.. haha WOW awesome support.

Answer:Logoitech Customer Support!

im not sure y they would get u to send in the broken ones

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Is this the kind of answer i should be getting??

Hi Adam ,
Thank you for contacting Belkin Technical Support.
We understand from your E-mail that you have slow connection when you play battlefield 2 .
The reason behind this is you are using a lot of bandwidth when you play this game. Unfortunately, there are no settings in the card that could be changed for this issue.
For further inquiries and concerns, you may visit our website at www.Belkin.com or reply to this email. Our highly qualified technicians will be very much willing to provide you with the support that you need.
Regards,
Maris
Belkin Technical Support
Note: Thank you for choosing Belkin Components.Please include original email when replying.
 

Answer:Belkin customer support

I guess it would depend upon what the question was.
 

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I went through the Lenovo Warranty Support Line on Thursday 30th June: 03337773991They arranged for a repair technician to come to my office on Friday 1st JulyThe UK Lenovo warranty team then called me (on Friday 1st July) to inform me that the repair engineer was too busy to repair my laptop on Friday 1st July as scheduled so they agreed to re-book it for Tuesday 5th July as I informed them I was going to be at a customer meeting in London on Monday 4th July. The repair engineer turned up to our Southampton office to repair my laptop on Monday 4th July and called me during my London meeting. He abandoned the repair appointment as I was not available. I have just tried to contact them the UK LEnovo warranty support team again today: 03337773991. This number now hangs up as soon as I call it. This is the Lenovo support website contact page:http://support.lenovo.com/gb/en/contactusIt clearly shows me that my laptop is listed as 'in warranty' when I enter my serial number.But they no longer list a UK support number!There is an option to show the 'Support Phone List' but this list has every country on it EXCEPT for the UK. Can anyone provide me with a uk number to call so I can re-book the repair technician to visit me again now?

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Hi

one of the computers at work is being hit with a virus. It is windows XP on an old computer.I have been getting a VIRUS ALERT messege on the task bar next to the clock and I have no access to either control panel or the task manager.. Please provide me with help if possible..

Answer:Customer Support Manager

Run this tool first..Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen, click on the Show Resu... Read more

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 bought HP total care after my warranty expired for $192 . The customer care salesperson went on and on...  how good the support is and they would even pay for FEDEX to pick up my computer. when it came to use the policy on first occasion  Hp service said they would take 7 to 15 days to change my Keyboard on laptop. I asked if I could do it myself , they said If I do it myself The warranty will be void.Hence I am stuck  I cant fix it myself or get it done privately .  After waiting for 1 month  I got that finally sorted out . As Hp took its time in repairing. Then My battery went dead. Hp this time refused to cover the battery saying that battery is NOT PART OF THE COMPUTER and will not be covered. Wanted me to pay another $120 for new battery plus shipping! The supersvisor was too busy to talk to me .... after holding for 45 Mins I was told he would call me back. IS this the kind of support HP offers to its Customers! Shame on YOU HP. I for one am not buying HP any more !

Answer:Re: Customer Support is a fraud

i've been on the bad end of service myself..   tho finding out that a loose screw from my laptop hard drive is responsible shocks me a bit..  but things were going good with cs and tech until the issue got brought up to case management as having 4 loose screws on my hdd, one of them having fallen off and shorting out the system board,  is quite unsatifactory assembly to me and require more than a 90 assurance to cover productions serious short coming.. anyway once i got on the phone with quite the rude CM i **bleep** near started to lose it in rage..  he actually had the brass ones to tell me screws being so loose as to fall off the hdd was not a production mistake..   WHAT?!?!  OMG! he then went on to say he doesnt even know why hes talking to me and why this got handed up to him...  trying to ask him why he thinks screws that were not properly fastend was not productions mistake he got even ruder and refused to discuss it..  my bipolar started to flare up from his arrogant ignorance... and he cut the call off quite quickly thereafter... anyway cs and tech were quite polite and helpful with the matter and i am filing a complaint with cs on the CM jackwagon..  both CS and tech recognige the problem and accpet it as a failure in production..  one CS mgr  told me all the laptop screws get loctite just to prevent this sort of issue..  and theres none on these screws..  he's gonna be looking into... Read more

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 I have an Ideapad Y510 which I use as a home computer; we all use Thinkpads at work.  At 10 months of age, the Hard Disk suffered a irreparable fault  (May 30, 2009), and at the suggestion of Lenovo Technical Support, it was sent in, the Hard Disk was replaced and re-imaged, and the computer appeared to function without fault.From that point on, the Hard Disk failed twice more, and at the recommendation of Lenovo technical support was sent in (Oct 31 and Dec 22, 2009) to have the Hard Disk replaced and re-imaged.  Lenovo technical support was not able to find anything else wrong.   However, on February 15, 2010, the Hard Disk failed again.  (That's 4 failed hard drives and 3 replacements?!).  Lenovo Technical Support wants me tp again send the computer in to have the Hard Disk examined/replaced.  But at this point I pose the question, is this not the time for us to investigate other options?  At my request, Lenovo Tech Support has stated that they will transfer my case to 'customer relations', but I have not received any correspondence to date regarding such an escalation.  Despite repeated phone calls. Anyone else have such a problem with customer support?  It seems the only way I can contact 'customer relations' is through 'tech support', as there is no contact information available on-line or otherwise.  Since 'tech support' has failed repeatedly to refer my case, I'm stuck in purgatory.  Seems lik... Read more

Answer:Ideapad with no customer support?!

I went through the same thing that you did. Trying to file a dispute is worthless with Lenovo customer service, they never let you know if it was ever actually filed or bother calling you when they decide the outcome (which is usually to deny it) Your best bet would be to message mark here  under "contact" on the right it should have a link to message him. Give him your info and your problem, that worked for me and he filed a complaint on my behalf to get my issue resolved. It's a shame that the phone support is so crappy and there is no phone number to contact customer service with issues regarding disputes. 

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Just wanted to give everyone a heads up on my experience with logitech.Bought several keyboard-wireless mouse sets from newegg.Dont remember the model # but they were on sale and around $45.00.Charger went bad on one of them right away.Second one mouse died little over a month later so I called logitech and they said they would send me a new mouse.Much to my suprise today I received a whole new LX300 wireless keyboard mouse set! I did RMA the first one back to Newegg.I buy alot of Logitech products and now have alot of peace of mind.If they treat everyone this well then they are a great company!
 

Answer:Logitech customer support

Good to know.

Microsoft Mouse are good, wireless+laser and its worked for 3 years without fail.
 

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I trying to fix my sister's laptop. The recovery CD's she made with the device when she first got are not even reconized by it when trying to do a system restore.So I come on this website and try to purchase a set of recovery CD's from the company that made the thing in the first place, but I can't even get pass to the order confirmation page because it states invalid entries in the payment field. Now If I go to www.RestoreDisks.com and obtain a set from them I won't be able to activate windows 8 because they don't provide OEM serials. Right now this thing is just a pretty red paper weight.

Answer:Customer Support really SUCKS here .....

You do not need OEM serials as long as you reinstall the same version as was originally on the computer. The serial (Key Code) is embedded in the BIOS so will "just work" and activate the installation as soon as you connect it to the internet.  From the official HP specs, you had Windows 8 64 bit non-Pro. There is a workaround to directly install the Windows 8.1 .iso which is explained here: http://dellwindowsreinstallationguide.com/download-windows-8-1-retail-and-oem-iso/download-windows-8... This is a Dell site but the instructions all apply to HP as well.   

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How does a person chat with a HP Customer Support Representative?

Answer:Chat with customer support

Greetings, Suggest you contact HP using options  here. This eliminates the language barrier. Can we help? Cheers!

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Hello. I am making this post because of my horrible experience with customer support. I purchased a Lenovo Y50 last year for school, and it worked great, until two weeks ago when the hard drive and keyboard failed simultaneously. I checked my warranty, and I have about a month left. So I decided to call in and see what I could do. That was the worst mistake I could have made. I am a college student, and I used a cell phone to call in to customer support. Not only was I on hold for 30 minutes, when I finally reached a representative I thought would help me, she told me I would have to be put on hold again, and transfered me to the warranty division for Lenovo notebooks. While being on hold, there is no music to let you know you are on hold, no robot telling you how long you have to wait, nothing but a pre scripted message that tells you to go to some website. I don't even know what the website is because the message was so faint. I eventually had to hang up because after half an hour no one responded to me, I had a class, and I wasted 30 minutes of my 100 minute plan. Mind you I am a college student at a university with a prepaid phone plan. I cannot afford to be on the phone for half an hour, much less 2 hours like some other users on here have said that they were. I should not have to pay money to tell Lenovo that they made a defective product. So here I am with nothing. A broken laptop. A bigger phone bill, and nothing to show for it.  

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Please can some one help me, Shuttle customer services is really bad .. and Patriot tries but fails. I bought a Shuttle XPC G58300 from Shuttle's webiste (mora than a year ago).. I've been using it okay until now. First here are my specs:

Model: Shuttle XPC G5-8300 (Media Center Edition)
Chip: Intel i915 P/G 3.4 GHZ (HT)
Ram: 2 GB of Patriot Signature Line (model: PSD2G400K); previously it had 512 DDR two DIMMS no brand memory
HD: Western Digital 250 GB SATA
Video: EVGA - Gforce 660 256 MB
Operating System: Windows Media Center 2005

The problem started almost a week ago ... I was using my computer when suddenly it freezed .. then I restarted it and it just sits there no boot .. the only thing I can here is the Fan working but nothing on the screen or no HD light .. so I waited and waited and tried again.. it worked .. few hours into playing F.E.A.R. it freezed again .. now I reboot it and got the same responsed ... I do not know whats happening .. the only concern is that two weeks before the problem I had upgraded the memory, before having the Patriot one I had 512 MB (with heat dispenser) of a non brand memory that came with my computer. So know I have no idea if it is caused by the Ram I installed .. the funny thing is that I called Patriot, they told me to download Memtest86 and to run it .. (when ever my computer wanted it) so I did and got non errors .. I ran the program with only one stick, two sticks, switching them and all combination possible.. I have gi... Read more

Answer:Need some help (no one could help me, nor Shuttles Customer Support nor Patriot

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I am truly disgusted with Lenovo. My Thinkpad edge 14 stopped booting on 30th of August, 2011. I sent it for service. I received it on 22nd September 2011. It was booting but in just one week, the thing has starred falling apart. Firstly, the shinny surface was all scratched during the repair. Now the keyboard and trackpad is failing. Today the VGA port stopped working. It was all fine before. My warranty expired on September 9th, 2011 and now lenovo is refusing to solve any issues. I heard such things with HP and Dell before but now I have experienced them with Lenovo. They have lost the IBM quality I used to trust. Have to switch. Please guys don't waste your money with Thinkpad anymore. They are no more engineering and support. They are only specs now, at a premium.

Answer:Lenovo is cheating customer through its support

hey ronargr99,apologies on the service that you're receiving, could you pm to me the following info and i'll assist you the best that i canName:Country:Mobile:Email:MTM [machine type model]:( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find )Serial Number (S/N):Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :Troubleshooting Taken : (if any)





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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By way of reference.  I have used thinkpads since at least 1999.   I have probably purchased over 200 machines for my clients over the last 18 years.   So I am not a Lenovo hater.   I would attempt to fax or email this to a customer advocate, but I cannot find them.  In fact, in the customer email from the support request in question, there is the following paragraph from the email from lenovo on 15 Mar 2017.
 
Our goal is to make you Extremely Satisfied with the service we provide. If you have any issues with your service, please contact me directly [Moderator edit]
 
But when I tried to write I found this email is no longer valid.  So I am forced to use this forum.
 
The device in question is an Thinkpad X230.   On 15 Mar 2017, the computer suddenly stopped working.  Client calls Lenovo Support who issues ticket number 403QRH4.  The diagnosis was a bad motherboard and setup an onsite appointment to replace the motherboard. 
 
The problem is that the motherboard in this same machine has been replaced twice previously over the last 3 years. 
The first incident was 21 Feb 15, ticket number CQMWSCG
The second incident was on 22 Feb 16, ticket number 304BT5Z
 
My client is understanably concerned that the warranty will run out in Oct 17.  She contacted the warranty support people to see if she could extend the warranty.  She writes:
 
I called Tech support and was o... Read more

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If you have no urgent or important work with your yahoo mail account, you may not feel disappointed to see the Yahoo mail loading in a sluggish manner. However, you cannot afford to wait if you discover that your yahoo account has been hacked or you have some very urgent message to send through your yahoo customer service number.
 

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So I first contacted Lenovo when I received my computer on Tuesday, January 25. I noticed it wasnot a multitouch computer, as it was supposed to be. The representative I spoke to agreed that it was indeed supposed to be a multitouch, so they arranged for a box to be sent to my home for me to send the computer in. The box arrived on Friday, January 28, and I sent it off via UPS that same day.
 
The next week I received a call from the Lenovo technical center, indicating that there was no record the computer was supposed to be a multitouch. I then had to track down the invoice from the original purchase to proove that the computer was indeed supposed to be a multitouch. Once I did that, I was contacted by another Lenovo representative, Dan xxxxx, who told me the process to fix my computer was underway. Shortly after, he gave me a new number from the customer relations department and a new case number.
 
Well, here we are. Weeks later and I'm still waiting for my computer. I've tried repeatedly to get in touch with Dorris xxxxx, but still I just get her message (of course she calls and leaves a message while I'm in class, but if I try to call her back 30 minutes later there's no response) that the part is out of stock but that they should be resolving the problem shortly?
 
Anyway I'm kind of fed up with Lenovo at the moment. I need this computer for schoolwork and can't afford for them to take months to resolve the issue, especially since it's due to their e... Read more

Answer:X200 Problem, No Customer Support?

That's terrible and certainly the type of scenario that would make me vow to never spend my money with a specifc company again. Maybe you would be better off communicating via email. That way it doesn't matter so much when you and the rep are free to talk. ...Also, you would have your correspondance documented in case the issue had to be escalated to the next level.

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does anybody here buy anything form EBUYER? And if so has anyone here try to talk to their customer support 0870 467 0753 line? I have tried to call them for the last three days without success. I either got an engage tone of if the phone is ringing, no one seems to be there to pick up that damn phone. Very frustrating indeed. I have ordered a wrong part from them and is trying to tell them to replace with the correct part.I have even sent them this enote thingy. I took them two days to reply to me and even that they did not answers my query. They were telling me how to return the goods for refund/replacement. I think they are pretty hopeless.

Answer:ebuyer telephone customer support

Nothing changed so far.They supplied a faulty DVD Burner to me 2 weeks ago, so I contacted them to get an RMA and a replacement.Two days later - and several aborted phone call attempts, I received an E-Mail from them with an RMA number, but advising me to get the other return details from the site. I followed the site's instructions and by good fortune was due to be home all day on the date that they advised that their courier would call.The day came, it was half-term so both kids were home and - the main reason to be home all day - so were the 2 guys fitting our new double glazing.The whole day passed with no courier - I checked with the fitters who also confirmed there had been no callers for us that had approached them either.An attempt to email back to the address that sent the RMA E-Mail provoked an email claiming it was an automated system and that I'd have to use their E-Notes system to communicate with them.After trying for over an hour to get through to them by phone I sent an E-Note off asking what had happened.2 days passed, then another E-Mail arrived advising I had a new E-Note. On checking this advised they were sorry about missing my 'delivery' and had refunded my delivery costs.They also closed off the E-Note.I tried phoning - constantly engaged, so I sent another E-Note pointing out that I was stuck with my ongoing project until the burner was replaced.Another 2 days passed, at which time my wife phoned them and after nearly an hour managed to get through.The... Read more

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Call AVG Customer Support number USA +1-844-803-9811, AVG Support Number for troubleshoot the all AVG Antivirus related issues and get instant solution. AVG Tech Support

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Hello Team,
 
My Name is Anish Mathew and you can reach at my number xxxxxxxxxxx).I would like to report one of the worst customer support I have ever experienced in my life. I am not sure which email address I should be sending this,so marked on all addresses I got from the internet. Please forward this to the right people as I didn't find any escalation point.
 
The story begins around last week of June 2013 when my laptop(Lenovo thinkpad edge xxxxxxxxx doesn't detect my battery. Since it was out of warranty I went ahead and bought a new Lenovo genuine battery thinking that my battery is corrupt. But the laptop didn't detect the new battery. As a next step I reached out at one of your Authorized service center in Bangalore below.
 
 
Caddons Computer Services
No.3350, KR Road,
BSK II stage,Bengaluru-560070
Tel-26762986/87/88
 
As per the call with the technician I took my laptop to the service center. The initial response itself was pathetic. The problems seems like the chip that is supposed to detect the battery is no longer working. As per Lenovo we cant replace the chip instead we need to replace the Mother board which would cost me 14k. Rahul told me that he will extend the warranty and get the mother board replaced under warranty which would cost me 8k. We agreed this and gave the laptop on 29th June 2013.Attached is the service report copy with the dates for your reference.
 
Guys Today is 21st Feb 2014 and you know what still nothing has... Read more

Answer:Worst ever Customer support in my life

Your complaint is with the computer store that you took the computer to.  Go back to the store in person and get your computer back.  They've had it long enough for you to know they are never going to fix it.  Then call the Lenovo customer service number on this website (for India) and work with them.  This is a user forum, not a Lenovo customer service forum.  By all means take the computer store to court (if the Indian court system is anything like the US system, you are wasting your time), but they are not lenovo..  





KeithFormerly 600E 2645, T30 2366, X31 2673, T40 2373, T41 2379, T42 2373, T42 2379, T60 1952, T61p 8889, T61p 8891Currently T420 4177-CTO, T430 2347-A54, T430 2349-L64, T430 2347-UN9, T430 2342-CTR, Ideapad K1, H520S 2561-1LU

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Hello, I am writting here to steam off my frustration with Lenovo customer support. About 6 months after investing in my brand new T400s, i started having issues with my screen. Fine. Problems do occur with gadgets. Customer support where fairly fast to respond, and I sent my laptop over for repair. However, I have since been waiting for the good part of a month and so far no news. Multiple calls to the customer service number always end up in "Sorry Sir, we dont know what the status is, I will escalate your call, and will get back to you in a few hours as soon as I hear back from the depot". Never heard back, and same story day in day out. Even when I ask to speak to the manager, I get the same response. No compensation, no replacement, no laptop, no nothing. Quite appalling for a company the size of Lenovo, more so considering the laptop in question being a high end business model.   

Answer:T400S - Poor customer support

zendal, welcome to the forum,
 
clearly not a happy situation.  
 
My suggestion would be to call support again, sorry - a drag I know. Quote your call number and ensure you note the name of the person you speak to. You then need to state that you wish to escalate your call to a complaint; "complaint" is the important word. The rep will be required to escalate your case in the system resulting in you being contacted by another department. Unfortunately this can take up to 3 days - another drag, I know 
 
Make sure you make a note of the complaint number.
 
Regards

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I bought thinkpad t420s from Lenovo website directly and also purchased extended next business day on-site warranty for $300 more...what was I thinking?.
-           Only a few months after purchasing it started to crash/restart when I touch the keyboard.
-           Technician over the phone said it must be a mother board problem and told me he'll send a new MB with a technician next day
-           Next day technician called and said he can?t make it today?. but he can come tomorrow
-           Next day technician arrived and replaced motherboard with a used/refurbished MB ?but issue remained...New diagnosis key board needs replacement
-           Next WEEK he came back with a used/refurbished keyboard.... ?issue remained....New diagnosis..  It MAY be the housing/case let?s send it to depot to check out?.
-           2 days later Lenovo sends me a box to ship it? I dropped it at ups on same day and lenovo received it 2 days later?
-           2 more days later there came an e-mail saying they replaced the mother board again and the case and attached excel with diagnosis report saying everything working.
-     &nb... Read more

Answer:t420s 4170-CTO bad customer support

Your question seems really pertinent, verified by the fact that not responses on the forum since 2012. It's a shame for Thinkpad.

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I have been having a look at a friends old Laptop an HP Pavilion ze5300 and found the hard drive had burned out or whatever. Contact HP online customer support, who fail the Turing test by the way, and the local (Swiss German speaking) people. Both told me my olnly option was the official drive. CHF 600 or araound USD 500. :confused Jeeeeepeeers I could by a new PC for a ltille more. Finally found an option for 62.20 and it work like a charm.

Moral of the story do not beieve what they tell you. Just put this here as a rant and in the hope it saves someone else 540 francs. Bastardos.
 

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North American Solutions purchased several Lenovo W701 laptops from CDW, one of them had started to fail prematurely. It started off with the internal DC power supply failing. We first believed it was the external power supply but after replacing it with a new power supply it did not solve the problem. We of course found a temporary solution that was to maintain the laptop stationary. Then we started to notice various hardware components started to fail, including one of the processor's cores and the video card. Our USB ports have also completely failed and no connected device would be recognized by the computer (the computer does not see the device even hooked up). We ended up taking it in for repair at CDW which was supposed to be for free since the laptop is under warranty. We told the clerks up front and showed them that the there was some liquid accidentally spilled around the trackpad and the mouse keys (only the mouse keys) were slightly sticky but nonetheless everything functioned. They told us no problem and took it in for repair, few days later we receive an email stating that because there was some minor liquid spilled it meant the entire laptop's warranty was voided and thus it would cost to repair. CDW says the fault is Lenovo's since they are the ones who told them this. We have internal techs here which are now going to open this laptop up completely and photograph all the hardware because there is no way that the liquid ever touched any of the hardware ev... Read more

Answer:Atrocious Customer Support for a W701

Hi vladkryvdyk, welcome to the forum,
 
certainly not a nice situation.  There are other posts in these boards about warranty service being refused due to liquid damage, the usual advice to members, in such circumstances, is to ask the service centre to provide photos of the liquid damage, did you request these and have you received them?  If so maybe you could share them?

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UPDATE 11/10/11: I was contacted by a friendly Lenovo representative who provided for a replacement machine within one day. The new order was placed with expedited service and shipping - good to know that quality support still exists! ... Hello. I'm posting here in an attempt to get further support with an issue I'm having with my W520. The customer service I've received is unfortunately not up-to-par with the normally exceptional service from IBM/Lenovo. I ordered a Lenovo ThinkPad W520 on September 23, which arrived on October 3. Everything was working fine at first, until on the October 4 I started my machine (which hadn't been dropped or anything) only to find the Ethernet connection broken. I first did some diagnostics myself - reinstalled drivers, tried using Linux with no luck getting the connection working, and finally ran the PC-Doctor Ethernet card diagnostics, which failed. I called support, and after a few hours of diagnostics, got told to bring the machine to a nearby Business Partner. Unfortunately, it was only for students of a university, and my machine would not get serviced. I called again, and had a repair package dispatched to me on the 7th; the machine was received the 12th (it was a weekend). Since then, the machine was on hold for a system board. I called for the next 2 1/2 weeks, and kept getting the same response. What's more, there wasn't even an ETA on the board. Finally, I did get an ETA - November 30. After talking more wi... Read more

Answer:W520; an unfortunately bad customer support experience

Sorry I can't offer and help with your problem, but whenever it gets worked out, you should ask for a warranty extension for however long you were without a computer, especially since it's taking so long.

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Hi there.
I went to the support page for Office but when you must key in the product ID it does not accept the ID. The reason as to why it is doing this: it is asking for the Windows OS product key and not the Office key. Of course if I do key in my OS key, it being an OEM version, it will prompt me with support not being supported or i could choose to pay. But I do not have an OS issue I have a Windows Office issue. All attempts at getting 'Office help' always direct me to the one and same page.
After a few attempts here and there and getting nowhere and getting somewhat upset I then choose the option to get help from "The Community" and guess what it takes me back to the same pages above.
I start here:
Support - Office.com
As you can see (if you hover your mouse over the link) it clearly says, 'office' in the URL
then I go to here:
Microsoft Support.
Again one can clearly read 'office' in the URL
I now have 3 options, 2 of which are: 'Get live help' and 'Ask the Community:
both however take you to the one and same link:
Microsoft Support
WOW guess what? Office is now repeated twice in the URL
which of course explains the stupidity, and endless loop. that one soon encounters.
Does anyone have any clue as to where I may go to get Live help for a product that I bought directly from Microsoft themselves, not Amazon, not a local store but the actual Microsoft website.
Looking at my order and bill shows nowhere for contact except where I can verify my order (delivery)
... Read more

Answer:Microsoft Customer support gone wrong

Without knowing what specific Office product you are searching for help with, I don't get the results you do.

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Lenovo just made my top 5 all time worst tech support expriences ever.  I would probably put it right behind Nortel Networks.  Holy cow.  Here is the email I sent to the [email protected]: I have a T530 that is less than 5 mos old. The "R" key keeps popping off, which according to the internet is a common problem.Anyway, first I go to the web site to try and get an RMA for the keyboard. I have to enter the serial number and type, after struggling to find it on the bottom where it always used to be, I find the only way to view it is to remove the batterrrrrrrrrrrrrrrrrrrrrrry. Sorry, **bleep** R key keeps popping off. So, I find the SN and Type and enter it it in. I get a "invaild SN and type". I try again same error.At this point I select "Chat with our Expert" Only the "Expert never replies to my request for help. After about 5 minutes I give up. and dial 877-737-1082 where I get the displeasure of arguing with the voice recognition software over whether the SN R9-TZVIN or R9-B3VRN or any one of 47 other combinations. When the IVR finally gets tirrrrrrrrrrrrrrrrrrrrrrred of fighting with man and kicks me to an agent, the agent tells me I have the wrong number. So now I am listening to hold music wondering if anyone will ever answer.If this is how the "Premium" support functions I dread what is going to happen when I find out I'm not qualified for "Premium" support.This is the end of my rant. Thank you. Now, after being on hold for 15 ... Read more

Answer:HORRIBLE Customer support for T530

Hello Ahochau, welcome,
 
Glad to hear that things worked out.
 
I don't speak for Lenovo (!) but my guess is that there were enough cases where the SN, type, and/or CoA had been scuffed to the point of being unreadable that hiding them in the battery compartment was the lesser of evils.
 
I'd rather have to dig a little for the SN than have a warranty claim denied because the SN wasn't readable any more.  A readable CoA is handy too...
 
Regards,
Z.

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In May of 2011, I purchased a ThinkPad for my son to take to college.  With it, we paid extra for a warranty that we thought would ensure that he would be taken care of, if any problems with the computer came up.  In November, the computer ceased working and after three weeks of calling and waiting (and much frustration), a technician finally came out and made a repair.  Unfortunately, after one day, the computer once again ceased to work.  This time, it was not even possible to run the diagnostics because the computer would not even boot up.  Again, I placed a phone call to the customer support number, hoping to have a resolution before finals started.  A case number was assigned and I was given the name of the "Escalation Specialist" who I was told would be calling me in 24-48 hours. While I tried to be patient, there was no call and so after almost a week, I tried calling the Escalation Specialist.  Instead of reaching him, I was greeted with a message that his voice mailbox was full, so I could not leave a message.  The recording said that I could be transferred to an operator if I pressed the # sign, but when I did that, I was told that this was not an option available to me.  When I called customer support/service back to let them know this, I was told that I should stop calling because each time I called, I was being moved down in the list of people to receive return calls.   Wow!  is this what customer service has... Read more

Answer:Lack of customer service/support

hey UnhappywithLeno,welcome to the forums and apologies on what had happened.could you pm to me the following :Name:Country:Mobile:Email:MTM [machine type model]:(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)Serial Number (S/N):Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :Troubleshooting Taken : (if any)





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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My Yoga 910 has BSOD twice in the last six days. All drivers up-to-date, Windows up-to-date, no new software installed, etc. Initiated chat with Lenovo Customer Support on Tuesday afternoon at 2:45 p.m. They were of no help and "escalated" my case to Upper Management, and they would call me back within 1-2 hours.Waited the rest of the afternoon to make sure I was close by the machine... no call. Today, a full 48 hours later they call, and of course, I was in a meeting and could not pick up. I called back and the customer service rep again could not help me so she had to "escalate" my case to Upper Management (sound familiar?) and they will call me back within 3 days. Uh, what? So it may take 5 days before I can receive help with my machine's issue? C'mon Lenovo. This machine is less than 6-months-old and I have even upgraded the warranty to the 3-year on-site plan. I guess I should be thankful. At least when it BS's I can do a hard boot and bring it back.

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Nobody would Help me downgrade my Dell Inspiron from Win8.1 pro to windows 7 pro.

Is it a useless post? 
well, I purchased Dell Inpiron 3542 with Windows 8.1 Pro OEM
and been using it since half a year or so, and now I want to downgrade to windows 7 Pro because that's faster and more comfortable to me.. check this article, yes its free of cost but just for OEMs
support.microsoft.com/.../2832566,
Now I'm wasting 2 hours of my time already while debating with Microsoft customer support as well as Dell Support on phone again and again. and they just won't cooperate at all, whats the matter? aren't us your legitimate customers, now please some one kind enough there to help?
I'l send Express Code or Service Tag in private message, just some one please help me out.

Thanks

Answer:Is Dell Customer Support so careless to me?

DRZARAK,
You are absolutely correct that your purchase of Windows 8.1 Pro pre installed on your Dell computer gives you the right to 'downgrade' to Windows 7 Pro.   The Microsoft artical that you linked to states that quite plainly.  It is a bit surprising that someone could misinterpret that.
But there is no magic wand that makes this downgrade happen.  It requires that you completely wipe your current installation of Windows and reinstall the new version yourself, followed by all the necessary driver, Windows updates, application software, and your data.  A very time consuming undertaking, more so if you do not do it regularly.  
But that Microsoft article also states "Neither Microsoft nor the OEM is obligated to provide media for the downgrade."  In other words you have to obtain the software media yourself (as well as all necessary drivers that are readily available for download from Dell).  The article also details what to do should your new installation of Windows not automatically be activated (call Microsoft about activation as instructed in the Windows Activation dialog - explain that you are downgrading 8.1 Pro to 7 and they will probably ask for your 8.1 activation code from the sticker found on the PC).
I have two suggestions on how you may want to proceed to rid yourself of Windows 8.1.  The simplest is to upgrade for free to Windows 10.  This 'in-place upgrade' can be done directly over your... Read more

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My main problem is that my T61 freezes up.  It came with a 2 gig ram, sbbb Intel core 2 duo t7500 processor, 1 gig turbo memory window's ultimate 32 bit os and an 80 gig hard drive. This problem has been going on intermittently (odd) since I  received the laptop brand new.  I may or may not be able to move the cursor over the screen when it is frozen.  It does not high light anything, control-alt-delete does not work, nothing responds.  I have to manually hold down the power button to turn the system off.   The different things it has done, and not all during the same occurrence:  blue screen with white writing, black screen with white writing, black screen oxc 000000f-selected entry could not be loaded because application is missing or corrupt, the memory was dumped (I had used rescue and recovery backup disks then because I did not know if something was corrupt in the original software that came loaded on it), sometimes it checks the c-drive after being manually shut down, sometimes it does not, problem with window's registry (only did that maybe twice), and corrected master file table, corrected bit map (after checking c). Sometimes it freezes and gives no error messages during restart.  I do not have anything loaded on this system that is not compatible with vista nor anything that exceeds the ram.   When I had to use my rescue and recovery disks because everything crashed, I called tech support.  ... Read more

Answer:combo of T61 and customer support problems

obviously you have suffered a lot with the laptop os not working properly, have you tried to disable the turbo memory, sometimes that cause alot of trouble. 

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 12-09-2009 10:57 PM I purchased a new G530 about 60 days ago. I recently had issues with it and called to see what I needed to do. I explained my problems to Customer service, they took my information and said to allow two hours and I would receive an email with shipping instructions to a location in Texas where it would be repaired. I never received an email, so I called the same number and waited on hold for over 20 minutes. I called again today (two days later) and waited on hold for 30 minutes. Im positive the person on the other end of the line has no clue what its like to not have a computer during the Holidays. What would you suggest at this point? Keep calling? Any help or advise would be awesome!Thanks,Jason

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Hi All, I was wondering how I can reach the Customer Complaint Resolution team? I paid more than $300 dollars for the ThinkPlus support and Next Business Day Onsite Service, but I have been experiencing extremely subpar customer service. Here's what happened: 1. When the NBD Onsite Service Technician came and installed my WWAN card, he wired the atennas wrong. With the blue antenna cable wired to MAIN and the red antenna cable wired to AUX. I had to go read a service manual and do the rewiring myself and finally got my mobile broadband to work. This was back in December 2010. 2. I called in to TechSupport recently regarding overheating/WWAN issues with my X201T and I was told by the techsupport technician that he cannot resolve the issue right away and he would give me a call back the next day this was prior to March 28 (I forgot the exact day of the call in but I still have the service number). However, he never did. I called back 4 times to try and reach the representative. Twice he was off-duty and twice he was busy with others. I was told that a notice have been sent to him and he would return my call promptly. Well, since then a week has past and I have not received a call back. 3. Since I did not receive a call back after a week. I tried calling in again and talked to another technician to see if he can resolve my issue. However, he simply told me, I only have the 1-year mail in service warranty. However, I told him very clearly my S/N number an... Read more

Answer:Dissatisfied Customer with ThinkPlus Support.

I called in today again to TechSupport and another technician noted that someone will follow up with me and give me a call back before 3 PM. I don't know whether or not he meant 3 PM EST or 3 PM PST, either way, I have not received any return call. This is getting beyond ridiculous. It's ironic that when I call in, the pre-recorded msg says, "Thank you for contacting the Lenovo...we're here to ensure you're extremely satisfied..." Really? Is this some sort of false advertisement...

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I have just sent a thinkpad back for repair for the first time in over 20 years of owning  Thinkpad.  I have had 8 thinkpad  series laptops in my time as well as a few desktops and now lenovo phones. I am absolutely horrified with the diabolical Thinkpad support. This is meant to be business level support. I feel like I am phoning up Curry's.  Laptop sent back with hard disk in it and I am being told now that it "turned up without a hard disk in it". Now undercurrent of me lying. Original problem had not been assessed and I still don't have my laptop back after 3 weeks. Customer service agents just tell you anything they want to get you off the phone. I suppose all things come to an end but my loyalty to the Thinkpad brand is probably over now.  I am sure I am not the first. Has anyone else come across this?

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Somehow after I knew Emsisoft and Malwarebytes I find all other AV vendors' customer support lacking... but that's just me.

Answer:Anti-virus customer support

That is because some of the employees involved with EAM and MBAM product development, research and technical support are well known security experts who have volunteered their personal time to assist victims of malware infection long before their program was created. They still stay personally involved with helping victims on Internet forum boards as well as provide individual support services to users of their products. This means they are personally tuned into the day to day analysis of active malware and any reported issues with their software so they are able to respond quickly to them.

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After having been in touch with Dell support for nearly three months, I decided to recount my experiences here, mainly to provide insights for future Dell customers as to what their rights are, and to provide tips on how to effectively contact tech support.
I hope this guide can be of use for people struggling with their purchase as much as I did (and in fact, continue to).
Anyone having further insight to improve this article is welcome to leave notes here, and I will try to incorporate them in an update if deemed relevant.

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I just got this one yesterday, haven't been able to get it working. It seems to be a common problem--it refuses to even recognize the hard drive, keeps trying to boot from network or something.It did boot from cds though, so I installed my OS. Sadly, it does not boot--it won't recognize the hard drive.I called customer support. Here's what happened:1. Got my contact details 2. he asked me to press and hold the power button 3 times3. Asked me to press the reset to factory settings button (nothing happened)4. told me to go to the service center Gee thanks! And now it won't boot from CD AT ALL D: nor does the PXE message appear. All I have is a blinking underscore. Ahhh I'm panicked Makes me regret my choice, should've gone with the hp mini x_x Is there any solution to this?

Answer:useless customer support :( is my laptop dead????

Hi there! Could you please enter BIOS upon power on and check i boot priorities are corrected? After booting from CD, they may be altered. 

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I bought a G570 model notebook in November 2011. After two months, the left hinge became loosen and worked off, you can read similar problems on forums. I gave it for warranty where I bought 'Vatan Bilgisayar' on 21st of January. After a while they told me I should pay nearly 50$ for repair. I insisted on that it was not my fault, the notebook was like brand new except the hinge and there is no impact or any sign or any cosmetic problem. The man on the phone said 'we assume that you used it badly'. It was just an assumption you see. I had to pay nearly 40$ as 'Cost for detection of disorder' if I do not want the notebook repaired. I accepted 50$ but after that they told me they send it without a repair. I talked to Vatan Computer officers and they told me send it back and it would be repaired. After 3 weeks I called Vatan Computer and they told me I should pay another 120$ for a 'Cover' fault! I have not seen my computer more than 2 months and it is getting worse day by day and the total repair cost is growing and nearly 170$ now, God knows what the customer service would tell tomorrow. At last, I had understood that Lenovo Turkey could not support but oppose so I appied for the court officially. I did not want to give 50$ for the hinge but I paid almost 70$ for the court. Guess why?

Answer:Lenovo Turkey Customer 'Support' or 'Oppose'?

hi esonmez.sorry to hear that but it's because warranty doesn't cover hinge issues. ( warranty conditions may change the country )can you call the support line and ask if it was because of warranty doesn't cover hinge issue or as they told it was "user based" issue?

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I've had two Lenovo Yoga laptops, the Yoga 2 Pro and the Yoga 900 13-ISK.  Not a cheap laptop. My first Yoga developed a touchpad problem while still under warranty (10 months after purchase).  After TWO MONTHS of being in your service center and never being given an estimated repair date due to there being no replacement touchpads available (really?), I raised hell and you replaced it with my Yoga 900 13-ISK.  Which was nice of you, but horribly inconvenient. My Yoga 900 developed a USB-C problem.....and I again went through the service nightmare.  At least the motherboard was in stock, because it was only a few months after I got the laptop.  But it took another month without a laptop before I got it back. And while still under warranty, my touchpad developed the same loose double-clicking issue that my Yoga Pro 2 did, but I decided just to live with it because I was tired of being without a laptop and didn't want to send it off for another month or more (and, BTW, the touchpad was not in stock). So then, while the laptop was only 18 months old, I closed the lid not realizing a small 1/2 inch grape stem....a GRAPE STEM.... was on the keyboard and it cracked my screen, rendering it unusable.  And, of course, there were no OEM screens in stock, new or refurb, and they hadn't been for months.  So I was forced to replace it with a subpar aftermarket counterfeit that bothers me everytime I use the laptop.  As of th... Read more

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Dear Support.I have problem with Hungarian HP  customer support and  warranty service.I buy HP device, but when this device went awry,  the Hungarian warranty service can not repaired my HP notebeook by appropriate quality.First time I got back with missing bolt, and some items does not fit.(I attached some pictures)So i reported to customer service : I am not satisfied with the quality of repair .The answer was: there are  aesthetic problems.I would like note that, I can use 3-5 times my repaired HP device and my HP notebook docking station is failed.The next time I tried to turn on without docking station, but the device did nothing.I call back support again and I requested  repair.I sent back the HP notebook, but when i got back HP notebook, it some reported problem didn't repaired, and see more problem (attached pictures)The current status:HP INC management want to repair again my HP notebook.But I don't want to do again! because this year I  can not use my HP notebook.Please inform me what is your suggest about how to solve this never end story with your service. BR Norbert

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I purchyased my X1 Carbon 5th gen about a month or two back, and initiated a service request since my keyboard is occasionally (and randomly) typing "y" keys whenever i type thye letters hy or u. Obviously this is a problem when I can't even enter my password to unlock my computer. Service request was initiated and I was supposed to be contacted to set up an on-site keyboard replacement. I never got such cyontact and still have yet to heyar anything. I've emailed thye representative that handled my case and was told that there was no TBD for the parts and to call some support number. Tried thayt and it didn't lead anywhere - theyre wasn't even a "Welcome to Lenovo, heyre are your options..."  speech thayt you would typically hear. Now it's been nearly a month, what do i have to do to get my laptop fixed, or if not returned. I also hayve 2 YR NBD onsite warranty, I boughyt it expecting NBD service but now I'm extremely disappointed at this service and feel as though the warranty is false advertisement. No - I don't type funny withy random 'y's everywheyre. I'm just typing on my X1 Carbon 5th ygen. Anyone have any idea hoyw i can get in contact withy someone from thyeir customer support?

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I purchased a IdeaCenter K330B in November 2011.  I started having issues with it in December.  Upon booting the machine, it would go to the splash screen and then the cursor would hang.  After leaving the computer for hours, I would come back and find it booted up.  I am a full time student so I kept working with the computer until school got out.  I called support again in May and was told that I needed to reinstall windows, and they sent me the installation disks,  well in the mean time, the computer completely stopped working. Support call again.  This time they told me that the hd needed to be replaced and they would send a tech out to replace it. I was told that the hd would be sent with all software/drivers installed. Wrong the hd had nothing on it. The tech said it did not think it was the hd in the first place.  I installed the software as the tech installed the hd and then left. Fastforward to June, computer randomly shuts down.  Lots of BSOD errors. I called support once again. The cs rep got an additude with me when I told him I was not going to send in for repair and that someone needed to come to my house to fixed the blasted thing or I wanted either a refund or a new replacement. He told me they did not do either of the two things and I was stuck. Finally he told me that a service tech would be at my house on Monday the 25th to replace the motherboard and the memory.  I called yesterday to find ou... Read more

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I'm writing on this forum because i wanted to write an e-mail. alas, lenovo does not provide an e-mail for canadian customers. And to keep my sanity, i do not wantto spend a few hours calling back and forth at different department of Lenovo. I ordered a Thinkcentre M58e tower a few days after christmas of 2009 and was quite happy to receive my brand new computer. To be honest, the product itself is great and its performance is simply great.  However, when I received it, I realized that instead of having two 250 g hard drives, I only had one. I called customer service and after a few hours of calling back and forth, from one departmentto another, they finally told me that all i had to do was to UPS my computer back to them. thing is, UPS is on the other side of the city for me. I'm a busy man and do not have time to haul this computer to the other side of the city to send back a computer that I bought that was supposed to be complete. So instead, they decided to send me another hard drive. It got to me quickly enough, but when I opened the computer, i realized that the power supply did not have a slot for another hard drive. The idea of having to call Customer service again is making me furious because I know that I'll be wasting more time.  

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Answer:microsoft office customer support 1-844-862-4949

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waited 40 minutes listening to muzak.  fell asleap lol.  what a useless organization.  bought 6 desktops/laptops from them in the last two years.  first time called for service.  what a disapointment.  needed help with A310 but is obsolete after year and a half  in service and no replacement keyboard. wow.  next time Dell.  whats interesting is that no one cares.  today most organizations retool to improve customer service, Lenovo is going in the other direction.  thats why Apple with inferior product will kill competition.   just feel bad that I thought Lenovo deserved my business. 

Answer:40 minutes on hold to speak with customer support

is the keyboard a bluetooth one if so just buy a replacement bt keyboard

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I registried this account just want to come here and tell the story.  On Oct. 6, 2016, I placed an order for ThinkCentre M800 SFF. I waited around 2 months and got two emails from Lenovo: the first email said my order was shipped, and later an email said my order was delivered successfully. But I didn't not recieve anything! So I called Lenovo and asked the status of my order. One representive answered my phone and comforted me that it should not be lost, and promised to contact me later. But I never received any follow up.  So I waited a few more days, and called Lenovo again, I was told that my order was cancelled because they failed to deliever it to my home, and they would return me the money. The Lenovo representtive kept saying they contacted me. I didn't receive any call, email, or paper notice in my mail box.  I asked for prove, no result. Later, I placed a new order and hoped they could deliver the already built machine to me soon. A few days later (December), I got a mail from Lenovo for that cancelled order, they charged me 15% re-storaging fee. I called Lenovo representive again (it really took a long time to call in, around 1 hour each time). A representive answered my call but told me that they couldn't waive the re-storing fee. I asked for them to prove that the delivery company contacted me (as I said, I didn't receive any notification for deliver, no call, no email, no mail, no paper notice in my mail box). They co... Read more

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I was wondering if anyone can either help me out with a problem or point me at a Lenovo resource that can. We have purchased a W541 and it periodically (a couple of times an hour) freezes the entire computer, then the screen goes blank and it shuffles the window order you are working on as it recovers.  It would appear to be some sort of graphics driver/hardware acceleration issue but drivers are all up to date. We have next day business cover so I contacted Lenovo Tech support who told us we need a new system board but ETA on the board is 6+ weeks, we said this was not acceptable so got forwarded on to customer complaints. Interestingly they did not want to do any sort of tests to confirm this as an issue it was just the go to response.They have now said they will refund us the cost of the laptop, but that doesn't solve my problem, it means waiting on a refund and then reordering another machine.  I've been trying to get them to just ship a replacement but they won't even entertain that idea. I've tried to escalate with tech support but the technician refused to pass me a manager. I've tried to contact customer complaints but only respond with one or two line emails. Does anyone have contact information for someone who is able to intelligently discuss this situation or any ideas on how to resolve this issue? Thanks, Gary

Answer:Defective W541 and terrible customer support

Hi Gary,
 
Welcome to Lenovo Community!
 
Even I think the same, but I need some more details on that. Can you provide us the graphic driver version from ?Device Manager??
 
If the system is shipped with dual graphic provide both details, and also the system MTM (Machine Type Model).
 
Best regards,
Hemanth Kumar





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I need contact details for a department / person / manager who can assist me in resolving this issue. I purchased my Lenovo laptop from the Lenovo Online Store - 09 Oct 2015 In February 2016I started experiencing an issue with the laptop, where it would shut down and restart. This would happen with no warning or the screen would flicker moments before the laptop restarts.This does not happen every day when I use the laptop however when it does happen, it will keep restarting until I shutdown the laptop and sometimes I would even have to remove the battery. The laptop will run with no issue for a couple of days and then it restarts again.  I contacted Lenovo Support 12 March 2016The representative accessed my laptop remotely, installed Lenovo Solution software and ran diagnostic tests with results showing no heating issues.Issue not resolved - was advised to use the laptop and phone in if the issue happens again. 15 March 2016Contacted Lenovo Support - Access laptop remotely - Issue not resolved1st Service case opened: 8006757559Laptop sent to Lenovo Repair Center 28 March 2016Laptop returnedRepair Report- Fan was replaced- Operating System Reloaded The issue was not resolved and I contacted the Lenovo Support on numerous occasions, where I had to explain the problem every time I phoned because the representative could not see my previous phone calls on the system and I had to explain the issue from the beginning. After ru... Read more

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Does anyone have any experience dealing with ASUS customer support? I've got a P8P67 LE that won't post (it's also got the faulty 3GB SATA Intel bug and is eligible for the recall.)

Problem is, I can't get ahold of ASUS at all. I've filled out their online form for the recall using the mobo serial number, but when I try to look up the status on their status page it tells me my serial number/email is invalid. I can't register again because i'm already in the system. So I filled out a customer service request 10 days ago and haven't heard back. When I call I've been transferred around, disconnected and left messages that haven't been returned.

Anyone have any advice on how to get ahold of them? I've got a dead board, eligible for recall, and it's still under warranty.
 

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Hi, I am Ehsanul Haque from Bangladesh. Recently, I have purchased HP Pavilion 15-AU017TX laptop equipped with Core i5 6200U processor, Nvidia 940 MX graphics and 4 GB RAM. It's really great and I am really happy with it. I am planning to buy an additional 4 GB RAM for the laptop. But the cusomer support do not want to upgrade it. They say that it will void the warranty.  I have seen on the other posts that the RAM upgrade will not cause any issue with the warranty. But they are claiming a totally different thing.  What should I do now? Thanks. Best regards,Ehsanul Haque

Answer:Customer Support Reluctant to Upgrade My Laptop's RAM, Says ...

Hi: According to the service manual for your notebook at the link below, memory upgrades are supposed to be done by an authorized HP service center (see chapter 6 for the parts that should be replaced by an authorized service center). http://h10032.www1.hp.com/ctg/Manual/c05228250 Since this is a peer to peer forum, no one here is authorized to discuss the HP warranty terms and conditions. I suggest you contact HP technical support in Bangladesh or India for further assistance with your question regarding replacing the memory without voiding the warranty. https://www.facebook.com/HPbangladesh You may also want to wait until the 1 year warranty period is over and then do the job yourself if you think you can follow the procedure in the manual to replace the memory.

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Hey I bought my first lenovo about one month ago and I feel as though lenovo does not care support their non business models. (My first intention was to buy a thinkpad, but the ideapad offered more for the $$). My first call to Lenovo support was innocent enough. I wanted to know if the beep that I was hearing upon plugging/unplugging the ac adapter was as dire as it sounded (maybe a bad battery or something.) I found no information in the manuals about the beep, and i got mixed answers searching google. The support rep. never even grasped what i was going to ask - he couldn't stop asking the most retarted questions.Briefly I mentioned that it would be nice to mute the noise (still not knowing if it was a normal beep) - this ended the call pretty much. He asked me what i had changed/installed on the computer - I had formatted and installed linux (tried to avoid even mentioning it because I didn't see the relevance). After confirming with me about 8 times if i had indeed installed linux he told me that now he would connect to my laptop via pc anywhere. Jesus christmas. After informing him that was not going to happen (why should it have anyway, all i was looking for was answers, not someone clicking around my pc) he told me that he could (would) not help me. I told him that they could count me as +1 votes for beep settings inside the bios; he told me that was impossible. 2 things - i never heard from the rep that if i have wind... Read more

Answer:New Lenovo Customer Extremely unhappy with Support

ortango,
 
Thanks for the pretty candid feedback here.  
 
We've heard a lot of feedback on beeps and fan behavior across the product line and have been feeding that back into development, while we have been pursuing tactical fixes through the BIOS.   I think we will learn this lesson over time, but it is taking a generation or two of systems to do so, which seems longer than it should.  Some of the tactical fixes just eliminate the plug / unplug or battery at 10% or below beeping on the systems.  I understand that users might like a normal / low / mute option for this in BIOS rather than it just being on or off depending on BIOS version applied.  Hopefully, we adopt this as a feature in the future.
 
On the VT support ...  this one is difficult to respond to.  Generally, the IDEA product position is that VT is not being supported, and some of the thinking was that most systems shipped with Vista home basic or home premium and the Windows 7 upgrade path led to a version of Windows 7 that didn't provide for VT anyway.   Perhaps also, it is an assumption that most purchasers will use the OS on the system and not shift to something different - Linux, etc.   I understand this assumption does not fully reflect the marketplace.   I'm glad to see innovative and talented people like middleton, although I obviously can't recommend users run a non-Lenovo bios.
 
The PSREF sheets do not s... Read more

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I bought a used Dell laptop from a reputable vendor, but unfortunately the admin password in the BIOS was set. A week ago I tried asking Dell support if there was a way to remove or access the function.
"Oh yes sir, we can do that!" was their reply. "But you have Business Services, you have to speak with Consumer Services. Here is their number."
The next agent says, "Oh yes, we can do that but you have to speak to the people at Out-of-Warranty Services. Don't worry. This one time service call will be free."
The next agent says, "Oh yes sir. We can do that but you must speak to the Canadian Services group."
The next agent says, "Oh yes sir. We can help you, but you must register online and provide a receipt as proof of purchase, and a picture of your service tag."
I go online, create an account, have my Dell recognized by the website by installing an app, and get the required documents and start all over again.
After going through all the transfers from one agent to another, I find someone that finally seems to be able to help me. I email him the documents. The account that I created seems to be completely inconsequential as they ask me for more registration, and details. We mess around with establishing me as a Dell client for 2 hours (of a day of vacation).
He finally tells me that he has a password that I can use to access the BIOS settings. I reboot and try it, and of course, it doesn't work. Several hours making ph... Read more

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Contact @0800-098-8569 for microsoft support.To get an instant Support for microsoft customer support number, microsoft help number, microsoft office help, microsoft help, microsoft office support, microsoft support phone number, microsoft support number, microsoft helpline, microsoft tech support, microsoft technical support.
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I have recently bought Windows 10 Professional. I have a major issue with it that couldn't be resolved with any research I did online and so I rang Microsoft's customer support.

I have just spent the last two hours wasting my time. Their telephone support is the worst I've ever experienced of any company:

- the customer service staff speak basic, broken English
- the telephone lines are creaky and it sounds like Microsoft's staff are speaking from ten feet under water
- they are based in far-flung third-world countries because apparently Microsoft doesn't see the need to invest more than $2 an hour in customer service despite charging hundreds for their products
- the staff spent ages asking you for your details and then ALL just say "we will pass you onto someone else"
- not one of the staff members even knows the basics about their software e.g. one of them repeatedly claimed that Bitlocker does not come with Windows 10 Professional
- after being passed onto person number 11 at Microsoft, the line was so unclear that he couldn't hear me and I couldn't hear him, so I just gave up

Microsoft have made thousands of dollars out of me and my business over the years, but they are a joke of a company (not just in terms of customer service, but I'm shocked at just how many basic flaws and bugs Windows 10, like all their previous versions of Windows, has in it).

It is illegal for a company to claim they offer customer service when they don't. Another Microsoft scam.

Answer:Microsoft Customer Support for Win 10 - A Complete Nightmare!

So many misconceptions, but I'm not going to spend time typing them up. In short, no one (non-business account) calls Microsoft for support. There are far better resources available, such as this forum.

Which leads me to....what is the issue you are having? Windows 10 isn't full of basic flaws and bugs, or else everyone would be having trouble running it. Most of us do not, and the ones that do, often find the problem to be a third-party app or driver.

Myself and many others would be happy to try and help, provided you feel like explaining your issue.

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So I just bought two (2) Cisco Aironet 1131AG - wireless access point ( AIR-AP1131AG-A-K9 )

http://www.amazon.com/Cisco-Aironet-1131AG-AIR-AP1131AG-K9/dp/B0006OCFQM

This was after posting here about getting a couple of access points.

I'd like to make 1 of them to be an extender, but I can't figure it out. The instructions aren't that difficult, but anything that I read online doesn't explain it fully and in 100% clear terms or even for this specific model.

Does Cisco provide customer support for their products? Like, do they support tech calls within 30 days of purchase of the product? If so, how do I contact them? Anyone have a specific # that they use?

I'd greatly appreciate it. Thanks!!
 

Answer:How do get Cisco customer support? Do they provide it for new products?

RavinDJ said:





Does Cisco provide customer support for their products? Like, do they support tech calls within 30 days of purchase of the product? If so, how do I contact them? Anyone have a specific # that they use?Click to expand...


Depends on where you buy it from. If you don't buy it through an authorized channel and the unit really came from a different country (most of the time these units are cheaper) then you do not get 90 day support, that is the downside.

Proper relellers normally come with 90 days.

Or you can get a support contract
 

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Hello,I am new to this forum. Would you kindly comment following situation. I have real problem with my Rescue and Recovery - during the procedure of creating recovery discs -  R&R stops informing that there are problems with service partition. I have read on Lenovo web page about possibility of buying Product Recovery Discs for T42p 2737-ZLG Win XP Pro. I called Lenovo Poland asking them kindly to connect me with responsible person with regard to Product Recovery discs. Instead of discussion with service person I was informed to contact third party service company. So I did. The person from third party service department asked me the type of my ThinkPad and the model number (sounds great !) and then informed me that they CAN NOT sell me any Product Recovery Discs because they CAN NOT. They can reinstall my ThinkPad software in their service which is not my choice. I am a little bit astonish that Lenovo informs their customers about possibility of purchasing Product Recovery CD's and some areas are excluded from that service.Should I contact Lenovo Germany, Lenovo UK or maybe Lenovo Belarus to get my order shipped ? I would appreciate some kind of reaction if somebody from Lenovo service managers would read the above. Regards, Janek T42p 2737ZLG, Win XP Pro





JanekT42p 2737ZLG, Win XP Pro

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Delivering quality customer support can be a very hard nut to crack. It demands a multitude of expertise, technologies, and amenities. Consider outsourcing business call to a reliable BPO company, as it will decrease the expenses by branching out the agent’s time among clients. Customer support outsourcing has many benefits. Many businesses can have a single dedicated call center outsourcing agency that reduces the time, costs as well as the efforts involved by the clients while still acquiring similar if not greater results.
Outsourcing customer support services to such companies can help make the companies concentrate on their core competencies. Creating a multi-channel solution within your premises and infrastructure can cost you a lot. Let along, the amount of money that is to be invested in hiring expert customer chat support agents.
Today, many businesses prioritize quality service over speed. These companies do not pressurize their representatives to meet the strict quotas of the industry. Rather, they prioritize better engagement and diligence. To them, a call is considered successful only when the customer’s problem is successfully resolved or the needs are met. These companies are easier to work with and they usually offer a friendlier, more effective service.
Before outsourcing to a company, it is better to consider your criteria seriously. Finding the right customer support will be a lot easier when you are well aware of your needs. If you need around... Read more

Answer:Outsourcing customer support diminishes your burde

Spam??? Not sure. Anybody else any ideas?

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So I've been complaining, that my Ideapad screen has been scratching. The problem is, I don't do much with my laptop. I baby it. But my screen is literally covering it's self in scratches. I sent it in to Lenovo, and have basically been told either I spend $190 to replace it, or I'm screwed. It doesn't make any sense whatsoever. I haven't done anything to my laptop to cause these scratches. it's CLEARLY a design flaw even though they're attempting to tell me it's not, and I'm being screwed. Everyone knows these units are over priced, let's be honest. So now I need to spend more money? What is going on Lenovo? You're shaming IBM with the multitude of issues you're causing. Ricky xxxxxxx who sent me the overnight box has been really helpful, but this... this is ridiculous. You obviously do NOT care about your customers. I'll be selling this really great laptop, for a better built laptop, from a better company, who actually cares about their customers and has faith in their product. Thanks for screweing another hard working, honest customer. Oh yea, they tried to tell me over the phone that they'd NEVER heard of this problem before. What... they haven't done a search on their own forums yet? Jesus christ... Thanks Lenovo. I really really wanted to like this laptop, and I did, but this just isn't fair. Not fair one bit. Moderator note; full name of Lenovo employee edited. Forum Rules. Comment which did not conform to the forum rules edited.

Answer:RE: Scratches on my Ideapad Y730 , Customer Support.

I just called LENOVO again (at Lenovo). He would NOT put me through to a surpior (he says there aren't any above him.... really ....). And he said to me (I've recorded the phone call), that essentially this is a laptop you CANNOT put in a bookbag, or laptop bag. 'Compression on the screen will cause it to scratch, causing significant damage to the screen over time'. LENOVO techs told me I should have been covering my keyboard from the day I got my laptop. Guess what... NOTHING in the manual said ANYTHING about this apparent dire NEED to cover the screen. So what it boils down to, is a laptop that is NOT portable, and is self destructive during normal use? This is ridiculous. I pleaded with Ricky on the phone, as a student, as someone who has spent a lot of money on this laptop, and he basically told me there isn't anything anyone can do. Really? This is how you treat your customers Lenovo? I'll be sure to post not only this thread, but the phone call, pictures of my laptop screen, and this entire experience everywhere on the internet humanly possible. Not out of spite. I love IBM/LENOVO, but this specific laptop issue, is unfair, and unjust. I'm being told I'M doing something wrong by using my laptop normally, and not adhearing some some ridiculous precaution I was never made aware of (WHO has to by a cover for their laptop keyboard? What kind of laptop literally REQUIRES this otherwise it's ruined.... come on). I'll be doing this for awarness. Ricky (at L... Read more

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Has any forum member encountered a "stop all activity" order from Financial Services when trying to submit a change of ownership form ? I purchased a relatively new Dell XPS M1530 from a storage unit auction and while trying to assume ownership online, a D-Tech took me all the way to the point of removing the Master P/W then announced a problem w/ Financial Services. Using a landline I contacted them only to have Finance transfer me straight back to Support which said they were transfering me back to Finance who said they would transfer me to T. Support.... at which point I hung up. Any Clues out there ? I have noticed user hpgl posting bios/master p/w and submit the following info in hope theres a chance I too could be helped.
Thankx to all forum users and especially posters who dare to break the bond big industry thinks they have on the personal computers who purchase their products..
Dell XPS M1530
Duo 2.4
3gb
320hdd
service 5TBZ6G1
express 12657547873
 

Answer:Dell Customer Support/Ownership Change

Surely someone has encountered this situation w/ Dell Financial. As big as they are and as many of us that there are,the chances are atleast 50-50. So I'll ask in a diff'rent way:
Anyone care to share their tips, numbers and or experiences sufferred from DELL with respect to master p/w requests, change of ownership requests and generally any info we as a group may find usefull ? Like,for example,the pertinent info from a live support chat (number codes ) not the entire chat but the meat of the request..

anyway just an attempt to get my post number up and maybe get the info to do it myself. My selfishness shall end with this: I've shorted 6 systems with 100% success and will post my photos and results.

Dell XPS M1530
s/t 5TBZ6G1
e/t 12657547873
 

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