Computer Support Forum

How do I know if throttling is occurring during games?

Question: How do I know if throttling is occurring during games?

I've heard about this decreasing performance..... Does this have something to do with the I7 Turbo Boost program that came with the laptop? I just put that in the recycling bin. How would I know if my CPU is overclocking itself to 3.0 Ghz(Stock is 2.4 Ghz)? And then throttling because of heat?

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Preferred Solution: How do I know if throttling is occurring during games?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: How do I know if throttling is occurring during games?

hi Poor_PCGAMER,

Regarding your questions:
1. If you're referring to the Intel® Turbo Boost Technology Monitor, this is a monitoring app created by Intel to see if the CPU is using the turbo boost feature. This app doesn't trigger turbo boost.

2. To know if your CPU is overlocking (via Turbo Boost), try to:
a. Download & install HeavyLoad (free stress test utility to test the GPU & CPU)
b. Download & install Coretemp (32 Bit 64 Bit) (CPU Monitoring Tool)
c. Set the power settings to high performance
d. Open Heavy Load and configure it to stress test the CPU
e. Run CoreTemp and monitor your CPU frequency

If the frequency goes above 2400Mhz then Intel Turbo Boost is working. If the max temperature hits 90°C and the frequency drops below 2400Mhz, then your CPU is overheating and is throttling down to protect the CPU.

Sample image

If your CPU is throttling down due to heat, you may need to clean the heatsink, CPU fan, vents, and re-apply a good quality thermal paste (i.e. Noctua NT-H1, Tuniq TX-4, or Artic Silver 5).


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Over the last week or so, I've noticed a strange ghosting effect occurring in many of the games I play. It looks like a white trail follows behind certain characters when they move, or if the camera in game moves. I've tried a lot of solutions already:
Used DDU to remove all traces of Nvidia drivers, then did a clean install.
Checked the hardware to make sure everything is dust free and connected properly.
Tried different monitor, cable and socket combinations. I've even separated all cables running to the back of the PC as best I can, in case it's an interference issue.
I just have no idea what else to do. Any suggestions or solutions would be really appreciated. Thanks.

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I've been playing games on my new i5 6400 for around a year, after my PC had some issues, and I had to get a new processor. For that year, whenever I played any games, such as Overwatch, Rainbow 6 Siege or Paladins, my CPU would run at around 50-75% of the capacity. This kept my PC pretty cool, and the games ran fine on Medium to High for ages. Recently though, pretty much every game I play has been throttling my CPU and sometimes my GPU at 80-100%, most of the time being at 100%. I am scared of playing anything anymore because I don't want to ruin the PC or any of the parts because I am a student (Games Art) so I don't exactly have much money to use.

I've tried scanning my PC for any problems (malwarebytes), I've tried lowering the graphics settings of the Games I play, I've tried monitoring the Temperature of the CPU to see if It starts to Bottleneck, which it hasn't been doing.

If there's anything I can do to fix it, It would be greatly Appreciated.

My specs for my PC are

i5 6400 2.7Ghz
GTX 1060 6gb
12gb RAM
Windows 10

Answer:CPU Throttling at 100% when playing Games.

Another thing, Its not anything to do with background apps. I was Playing overwatch and had Task Manager open, and overwatch Took up 93% of my CPU.

Usually its around 50%

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Recently my PC has been seeing BSODs quite frequently. They usually occur while playing games. The bugcheck code varies as well.

Any help diagnosing the problem would be appreciated.


Answer:Various BSODs started occurring, usually while playing games.

Looks like you have 4 memory DIMMs or 2G installed. Are they all the same and are they all DDR3? According to the manual, that is all this board supports:

Also the driver for your NVIDIA GeForce GTX 570 card is fairly old, version 369.09 dated 7/31/2016.

Remove and install latest Nvidia drivers:

I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

Then do a custom install of only the NVidia graphics driver and the PhysX driver.

See if that gets rid of the problem.

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Recently my PC has been seeing BSODs quite frequently. They usually occur while playing games. The bugcheck code varies as well.

Any help diagnosing the problem would be appreciated.


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I purchesed my refubished G505s back in 2014. I orignally got it for playing minecraft with my friends, but we have moved on the League of Legends since then. I started playing League in mid 2015 and I had no problems running it. Until a couple months ago when my FPS would ramdomly drop to around the 20 FPS range from about 50-60 FPS. Last night it happened again while I was playing a game and I thought it might have something to do with my processor because I have an intergated card. I opened task manager and sure enough my CPU speed had dropped from the normal 2GHz to 850MHz. I called it throttling for lack of a better term, I do not know what is causing my processor to do this, or how to fix it. Somebody please help.  The Specs for the model I own are as fallows:AMD A10-5750M APU with Radeon HD graphics6 gigs of DDR3 800Mhz I terabyte 5400rm hard driveWin10

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Hello, I'm new here. For the past couple of months my laptop starts to throttle it's gpu at 67C,  which is quite low. I have turned off hp coolsense and have selected high performance but no use as it's locked at 67C. The gpu is GT 740M 2gb DDR3. Nvidia control panel also is configured for best performance as well.  Please help. Updating nvidia drivers don't help as well. I have updated the pc software from hp updates directly too, so I don't think it's due to bad updates. By the way I'm not sure if this throttling issue was there from beginning as I didn't use a monitoring application until I noticed the massive fps drop in games after a minute or so. Thanks in advance. 

Answer:Nvidia gpu throttling at 67 degree celsius and makes games l...

TessellatedGuy Please uninstall the Intel HD and Nvidia driver Reboot Install first the Intel HD driver Reboot Install the Nvidia driver Please check the Bios and uefi version Install all other 10 drivers  

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Question: Occurring Problems

I've recently bought my new S-10 Ideapad on 26 June 2010. Unfortunately for me it keeps failing me...I've sent it for repairs for like...3-4 times...But after its been repaired a new problem a rise...I need an advice, what should I do? It's urgent. Thx Guys for replying.

Answer:Occurring Problems

Ask for a total replace. 3-4 times for a brand new laptop is a bad signal. Best regards.

IPnaSh First Spanish Community Guru - Colaborador ad honorem

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I thought I'd fixed my friends XP pc problem (Smitfraud related) by following advice found on this wonderful site, but it's come back again. So for the first time I've done a Hijackthis log and attach it to this message. Main problem is frequent popup "Windows Security Alert. Warning! ...", but also disappearing Control Panel etc. which I solve (at least temporarily) by updating and running Spybot and Ad-Aware; also AVG finds loads of probs and heals them (also running Spywareblaster). How can I get rid once and for all?

Answer:Re-occurring infestation

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3 internal hod's, one is my ssd boot, the others are standard ntfs with pen exception.

Before I got my ssd I used a 100 gb partition on one of my sata II drives for OS (vista x64). I installed win 7 via virtual drive so fast forward to now. I boot os disc to format old 100 gig partition and now I believe the dmi pool data has been lost?

in bios I have boot priority set to my ssd but when I boot I get the dmi pool data.......

then it goes looking for boot cd, and finally network boot loader.

is there a way to rebuild dmi pool data? thanks, sorry for bad writing, using iPad at the moment

Answer:DMI Problem that should not be occurring


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Hi everyone was looking for some help regarding BSOD on windows 8.
I have a HP G62 laptop running windows 8 (bought with windows 7 installed) and its getting BSOD a lot. Its frustrating as it interferes with my work (web designer) and I cannot carry on.
I used to get the BSOD before but my screen would just go black or grey and I would have to shut down by holding the power button. This only seemed to happen when I was running on the battery, as soon as it was plugged in to the mains I never had any issues.
Now I am getting it whilst its plugged in.

I have ran seaTools and the short drive self test comes back as a fail, with the long generic test I got BSOD.

I don't have any external usb devices attached.

I have used the sf diagnostic tool and chose grab all. I have attached the zip file to this post.

Any help would be greatly appreciated.

Answer:Any help please? BSOD occurring a lot

It sounds as if your hard drive is dead/dying. Please backup your data IMMEDIATELY!!!
You can try to run the tests inside of Windows (either use the Seagate Seatools for Windows or the Western Digital Data LifeGuard for Windows)
Depending on how you installed Win8, you may have left the HP system diagnostics on the system. Check the BIOS options when you boot up.

If you haven't created Recovery Disks - do so now! You may also need the HP Win7 recovery disks if the Win8 install was an upgrade.

There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pi... Read more

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Hey TechSupportForum,

I've been having some BSOD problems for a while now. I can't remember when they started, but I'm guessing I started to have them during December time.

I've tried various things such as checking drivers, cleaning it up, removing software, but they still seem to come back. I'm pretty stumped now, I'm hoping that TechSupportForum can help me out here.

The BSODs are very regular, and I get 1 screen on average everyday. I'm not doing anything intensive at the time they occur.

Various BSOD messages I see include:BAD_POOL_HEADER

If there's any other information you'd like me to provide, please say so! I've also included details below, and attached jcgriff2's program results and the perform html.

Thanks in advance,



? OS - Microsoft Window 7 Home Premium
? x64-based PC
? This was original installed OS on system
? OS is an OEM version (came pre-installed on system)
? Age of system (hardware) - 19/04/2012
? Age of OS installation - 19/04/2012 - I have not re-installed the OS

? CPU -2.50GHz
? Video Card - NVIDIA GeForce 410M
? MotherBoard - VAIO VPCEH3C5E Motherboard (?)
? Power Supply - Sony VAIO AC Adapter, 19.5V

? Sony Corporation
? Exact model number - VAIO VPCEH3C5E

? Laptop

Answer:BSODs keep occurring, I need some help!


We have various bug checks:


This indicates that a pool header is corrupt.


This indicates that a severe memory management error occurred.

BugCheck 1A, {41790, fffffa800459af50, ffff, 0}


2: kd> dt nt!_MMPFN fffffa800459af50
+0x000 u1 : <unnamed-tag>
+0x008 u2 : <unnamed-tag>
+0x010 PteAddress : 0xfffff6fb`40001c20 _MMPTE
+0x010 VolatilePteAddress : 0xfffff6fb`40001c20 Void
+0x010 Lock : 0n1073749024
+0x010 PteLong : 0xfffff6fb`40001c20
+0x018 u3 : <unnamed-tag>
+0x01c UsedPageTableEntries : 0xffff
+0x01e VaType : 0 ''
+0x01f ViewCount : 0 ''
+0x020 OriginalPte : _MMPTE
+0x020 AweReferenceCount : 0n128
+0x028 u4 : <unnamed-tag>

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

BugCheck 3B, {c0000005, fffff800034d393c, fffff8800857a610, 0}


0: kd> ln fffff800034d393c
(fffff800`034d3800) nt!KeWaitForSingleObject+0x13c | (fffff800`034d3ec0) nt!KeRemoveQueueEx
The exception occurred in nt!KeWaitForSingleObject.

IRQL_NOT_LESS_... Read more

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Can someone help me?
My issue goes back two weeks or so.
A brief description of my problem includes:
PC was infected by the Rootkit.TDSS virus - trojan? malware?
This caused problems like the random re-boots, slower computer and more
I Dl'd the TDSSkiller and successfully removed said virus and thought everything was ok.
Then a couple of days ago it all started over again, with TDSS, Agent2.BXCT and other names of virus I think vert3 is another one.
I really have no idea how I got these infections but I suspect problems with my printer software/drivers. It could be that, or maybe receiving emails from a computer that I later learned was infected with viruses. Could a printer port have been left open to allow free admission of virus?
Every now and then my AVG tells me that another infection occurred and my only option is to place said infection in the vault.

Today, my computer loads up slowly, or hangs on the Windows opening screen, the blue screen where it says Windows is loading up.
Once in a while an error message pops up saying there is a problem in System32.
The PC also behaves erratically upon shutdown. Sometimes it shuts down normally, other times it hangs after I have pushed the shut down button

Right now I see my only option is to format, but I really hate to do that. I'm afraid it will happen all over again unless I learn how to get rid of this nuisance for good.
PS: I should add that I am running Windows XP

Answer:Infection keeps re-occurring

Any help would be appreciated

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I had frequent BSODs and recently posted a thread seeking advice. Link here.
So even after following the advice and waiting a week for no BSOD repeat, it still happened. Not sure why.

I have uploaded the latest mini dump folder for further analysis. Hope you can help.
Appreciate it much.

**latest update: i am unable to extract the zipped file when i run the dm collector so i zipped up the sfdebug file but can't find the info you requested..

also i am not sure if it's linked but when my pc crash there will be DRIVER_Power_State_failure and my window update can't connect to the servers to get any updates for the past month.

**UPDATE 4/12/2015. my pc is still experiencing BSODs even after all the suggestions to fix the prob.
Attached is the latest file uploaded.

Answer:BSODs still occurring even after....

Please run the DM Log Collector tool again, there is an important file missing.Before you upload the zip file, please make sure the zip contains at least the following files

19 .txt,1 .nfo

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Hello everybody.
This is my first time posting on this forum and I have almost given up all hope.

I have got a big issue, I have been getting random BSOD and freezes of my system. They sometimes occur within minutes of each other, they sometimes occur in about 1-3 days of each other. I have tried all the most common solutions unpluging usb devices, using a memory testing USB, updating drivers, removing drivers,installing older drivers. and a lot more. I even reinstalled Windows None of these seem to have any effect

Now the strange part:
The system has never BSOD or frozen while gaming. I find this really strange because I play really hardware intensive games ( Like Battlefield 3 and 4, Dayz, Bo2 and more). The most common drivers Bluiscreenview is saying caused the crash is ntoskrnl.exe and atikmdag.exe. And yes I have a lot of dumpfiles.

One thing that keeps coming back are: USB and Videocard related drivers.

I have uploaded all of the dump files to this link:!WAp2AZiD!RJJ4nP...ussLUeZpFJUj-E

I hope someone can take a look and maybe figure out wat my problem is.

AMD FX 6300 six core processor
4 GB kingston value ram
Asus hd 7770 2GB gddr5 graphics card
LG monitor 1680x1050
WD 500 gb HDD
Corsair CX430W power suply

Answer:Randomly occurring BSOD I have tried everything (AMD)

Hi Luukvideo & Welcome to the forums ^_^,

I have analyzed your dump files from this month, the rest of them are too old and below is a summary of the dump files analyzed :-

**************************Wed Jul 23 16:19:46.462 2014 (UTC + 5:30)**************************
*** WARNING: Unable to verify timestamp for usbfilter.sys

*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys

*** WARNING: Unable to verify timestamp for win32k.sys

*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

Probably caused by : usbfilter.sys ( usbfilter+23c6 )

BugCheck 1E, {ffffffffc000001d, fffff801536685b6, ffffd0011c5cc340, 0}

BUGCHECK_STR: 0x1E_c000001d


FAILURE_BUCKET_ID: 0x1E_c000001d_BAD_IP_usbfilter+23c6

BIOS Version P1.50

BIOS Release Date 10/02/2013

Manufacturer To Be Filled By O.E.M.

Product Name To Be Filled By O.E.M.

**************************Tue Jul 22 01:20:02.125 2014 (UTC + 5:30)**************************
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1ecfd )

BugCheck 7A, {fffff6e000d43f00, ffffffffc000003f, 7e12f820, ffffc001a87e0000}

BUGCHECK_STR: 0x7a_c000003f

PROCESS_NAME: svchost.exe

FA... Read more

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Hi All, my friend has a laptop that has been getting BSOD rather frequently (a few every day). The laptop is a Sony VAIO (US-SVS131190X-LBOM) run Win 7 Home Premium with 4 GB RAM fixed onboard. I've asked him to run memtest, and it has come back clean (I'm really hoping this isn't a memory issue, especially if the RAM is soldered on). I've checked for driver updates, and that hasn't led me anywhere. Any suggestions on what to try next? Any and all help is appreciated!
Here's what WhoCrashed gave:

This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0)
Bugcheck code: 0xA (0x80, 0x2, 0x1, 0xFFFFF8000307FDFF)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Answer:Randomly occurring BSOD

Hello and welcome to the seven forum. You have no mini dumps in your log without it there is not much they can do. An BSOD expert will take a look at your file to see if there is anything they can do to help.

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It started with the icons and task bar disappearing on me. I googled some stuff and found vundo fix which seemed to get rid of the problem for about two weeks. Now trend micro detects the vundo and can't do anything about it and then the task bar and icons diappear again. Everything goes back to normal once i run vundo fix but only for maybe 10 minutes or 2 hours is the longest it's made it so far. I've run Ad aware, spybot, bit defender, mcafee stinger and they all got rid of some stuff but this vundo keeps coming back. What usually happens is there is one .bak1 file, one .ini file and one .dll file. Vundo fix takes care of the first two then has to reboot to get rid of the .dll then once it's rebooted a 2nd time the process starts all over again either within 10 minutes or sometimes a little longer just depends. Here is my hijackthis log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:51:59 AM, on 7/19/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Trend Micro\Antivirus\PCClient.exeC:\Prog... Read more

Answer:Infected With Re Occurring Vundo

Hello aotke1110, I'm just looking over your log and will get back to you soon.

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guys below is my hiJackthis report after following your Sticky and running the following in the same ordercleanmgrEdiso AntiSpyAdaware SE twiceSpyBotMcafee StingerhijackthisPlease note that since around 1pm today, i havent had any of the alerts from Ewido antispy 4.0 for any trojan...i am constantly finding lots of files for the Trojan.pakes in my c:\windows\temp directory call win*.exe and win*.tmp......Logfile of HijackThis v1.99.1Scan saved at 8:58:57 PM, on 17/07/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\TGTSoft\StyleXP\StyleXPService.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exec:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exeC:\WINDOWS\system32\drivers\CDAC11BA.EXEC:\Program Files\ewido anti-spyware 4.0\guard.exeC:\Program Files\Network Associates\Common Framework\FrameworkService.exeC:\Program Files\Network Associates\VirusScan\mcshield.exeC:\P... Read more

Answer:Trojan.pakes Keeps Occurring...


The forums are really busy, that explains why logs get behind. If you still need some help, please start with posting a new hijackthislog in this thread. Don't start with a new thread.
Then I'll take a look.

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Hello. Recently, my computer has been constantly crashing while I am doing work, gaming, watching videos, and surfing the web. The system is about a month old, with a Windows 7 Professional x64 operating system (OEM). I have also noticed that the BSODs are becoming more frequent. I appreciate any help that is to follow. Thank you.

Answer:Randomly occurring BSODs

These crashes were caused by memory corruption probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.


*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+

Driver Verifier

Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can ... Read more

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Yesterday night, a BSoD occurred out of nowhere. I was scared ********. BSoD forced reboot and happened again after 3-4 minutes boot up. Then for the last 10 boot ups this has happened over and over again.

Here is what my 'Problem Reports and Solutions' says:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 1033

Files that may help describe the problem

Extra information about the problem:

BCCode: 1000008e
BCP1: C0000005
BCP2: 00000000
BCP3: 9D696A48
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

I'm on my Macbook atm. I just copied that over here. Uhm, my computer is in "Safe Mode" Is there any way to fix this problem?

Answer:Constant BSoD occurring out of nowhere

hi go here dl and burn to a disc then run for a few hours and test your memory

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Hello. I am getting frequent BSOD during boot, usually after the Windows logo appears. The computer is fine when it loads, it is only during the boot that this is happening. Any help is greatly appreciated, thank you.

My computer/windows specs are:

Windows 7 Professional K Service Pack 1 (64bit)
Intel(R) Core(TM) i3-2100 CPU @ 3.10GHZ
RAM is 4.00GB

Please help!

Answer:BSOD occurring during boot

Are there any methods available to solve this?

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While borrowing my laptop, my mother installed a piece of software called "SpoofTel Desktop" which enables the user to "spoof" a specific phone number as another--I don't know how it works exactly.

My problem: I can't uninstall the software with the Programs and Features utility in the Control Panel. After right-clicking the list item "SpoofTel Destop and selecting "Uninstall," Windows displays an error message reading, "dfsvc.exe has stopped working; A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Will simply deleting the SpoofTel Desktop program directory suffice?

Answer:Error occurring during Uninstallation

Try free version of Revo:

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I have Windows Vista Home Premium Edition (x64) Service Pack 2.
Twice in the past six days I've had a System_Service_Exception occur.  Both have been caused (according to BlueScreenView) by win32k.sys
Description of the Crash: 
The information I received from bluescreenview about the latest crash: 
*** STOP: 0x0000003b (0x00000000c0000005, 0xfffff960000cf210, 0xfffffa60089ece10, 
*** win32k.sys - Address 0xfffff960000cf210 base at 0xfffff96000080000 DateStamp 
What I have already done: 
-I have already tested my memory, and it checks out.
-I have run a quickscan of MalwareBytes
-After the first crash I did a system cleanup to clear up space (currently 402 GB of free space of 454)
Other Notes:
-I have not installed any new hardware in the past year.
-I have not installed any new software in the past year
-My computer is 5 years old.
-I had system_service_exception crashes back in March and in November of last year.
I figure having a crash once every 4 months or so is somewhat acceptable, and maybe even expected.  But twice in six days has given me reason for concern.  Should I be concerned?  And are there any other steps I should take to try and prevent future crashes?

Answer:System_Service_Exception occurring twice in six days.

win32k.sys <== Sometimes driver related issue, but I have seen malware involved. 
Run this tools:
MBAM in safe mode.

 Rerun MBAM
Information about MBAM:
This time rerun the scan in Safe mode.
If this scan has been done, please post the the log into your next reply.

  Running TDSSKiller to obtain log
Note: Don't cure or delete a threat, but choose skip for all instead.
Please download TDSSKiller from here and save it to your Desktop
Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters

In the Additional options: Check Detect TDLFS file system
Click Start Scan and allow the scan process to run

Choose for all threats to Skip for all of them.
Click Continue
Please post the TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)
 Publish a snapshot with Speccy:

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Lately I've been getting the BSOD on my almost-new computer running Vista.

Here is what I'm getting:


Disable BIOS memory options...caching or shadowing

***STOP: 0x0000007A (0xFFFFF6FC80612728, 0XFFFFFFFFC0000185, 0X00000000206ID880, 0XFFFFF900C24E5450)

I also got this one before, but I'm getting the KERNEL one now: Driver_IRQL_NOT_LESS_OR_Equal

Here are my specs:
Motherboard: EVGA 750 SLI NFORCE 750I LGA 775 FSB
500 GB SATA II 3.0 GB 16MB 7200RPM
2 GB PC6400 DDR2 800
I have run CMD CHKDSK /F /R, no bad sectors found, some bad data, but that didn't fix it. I ran the memory test provided in Vista, too (mdsched.exe). No memory errors. And I did a thorough virus scan with AVG Free.
I don't know what to try now, so any help is GREATLY appreciated. (I may look like a new member, but I'm a previous member and supporter who changed her e-mail awhile ago and can't recall her sign-in!)
I am now researching where to find a memory dump log so I can attach it, if that's possible.

Answer:Solved: BSOD occurring, tried what I can...

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Could someone help me out?  In the last 6 months I would occassionally get a BSOD.  Mostly they would happen not long after I booted up and mostly random stop messages. Once rebooted there was no problems for a while.  I didn't know where to start with the problem and because they were infrequent I never got around to doing anything about it.  In the last 2 or 3 weeks they are a daily occurence and they are mostly stop: 0x08E referring to the file win32k.sys.  I did some reading at microsoft and see that this usually points to bad ram or a driver problem.  Now they usually happen in the afternoon but the one this morning was a completely different message.  I really don't know where to go from here.  I would really appreciate any help thanks.Deb A little backgroud to the problem:My computer is about 4 years old, about 6 months ago my power supply died and took out my motherboard as well.  We decided to buy a new motherboard and power supply instead of upgrading to a new computer.  About 12 months before the new motherboard was installed I bought a new DVD burner (replacing the old cd burner), and the 2 new sticks of ram (replacing 256mb single stick), a web cam,  new 200gb harddrive and a usb hub. Also upgraded to broadband (so new modem) As far as I know there was no power surge, and the power supply seemed to die slowly.  It would occassionally click but I being inexperienced didn't realise that this was proba... Read more

Answer:BSOD Occurring Daily

Have you tried booting with just one ram stick (256mb) installed and swapping them :-?

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I'm running XP-Media Center OS on a Dell XPS laptop with a Mozilla Firefox Browser.

I have recently been experiencing what seems like random problems with startup and a McAfee security application. Sometimes at turn on the computer does a "disk check" before starting, but not always. A few times it has displayed an IBM blue screen with just a single text line saying startup had a problem. Now and then McAfee says that it's protection has been disabled and needs fixing. When I click fix it says that it cannot be fixed.

I have run Registry Booster and Registry Defrag and PC Tools Spyware Doctor prior to running HiJackthis. Attached is the Hijackthis log.

Please review the log and make observations and recommendations for improvement. Is there a bug these programs are not catching?

I also notice that there are 5 entries in the log for "svchost.exe". Is this normal?

Thanks for your help.

Answer:Randomly occurring problems

I need help !!

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I have several re-occurring BSOD and was hoping I could get assistance. 3 last crashes were

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: c4
BCP1: 0000000000000091
BCP2: 0000000000000002
BCP3: FFFFFA8012CC9760
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800031792DC
BCP3: FFFFF880211D9CD0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
roblem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000321DA20
BCP3: FFFFF88009B35610
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe... Read more

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So, my computer is about a month old... it's a Dell Inspiron E1705, and the specs are:

Intel Core 2 Duo T7400 2.16GHz, 4MB L2 Cache, 667 MHz FSB
2GB Shared Dual Channel DDR2 SDRAM at 533MHz
100GB 7200RPM SATA Hard Drive.

I'm running XP Professional.

I installed a few programs after getting it, among them, AIM, WinRAR, OpenOffice 2.0, Spybot, Myst Masterpiece Edition, Azureus, Guild Wars, (last two now uninstalled) and Picasa.

All of a sudden, a couple of days ago, I began getting this message:

"The instruction at "0x73e68d90 referenced memory at "0x0000000." The memory could not be "read". Click on OK to terminate the program."

I click OK, but it'll happen again a few hours later-- I know this because I leave my computer for days at a time, and when I wake up, my screen saver's off... and I know that just isn't kosher.

So... any guidance is greatly, greatly, greatly appreciated... Hope my explanation and such is enough for you to go by. I'm not an expert, but I'm pretty good with computers, so don't worry about dumbing anything down for me .

Thanks in advance.

Answer:Randomly occurring error.

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Hi there, the past couple of days I've been having BSOD's more and more often. It doesn't seem to matter what program I'm running, google chrome, Chivalry: Medieval Warfare or just leaving the computer running for a few minutes.
Windows 7 ultimate 32 bit
i7-2600K CPU @ 3.4GHz
Nvidia GTX 550 ti graphics card

I understand that not all the RAM is accessible due to running a 32 bit system, I do plan on upgrading to 64 bit as soon as I have the money to buy it.

Thanks for your help guys, appreciate it

Answer:BSOD occurring more frequently

Hello badpanda1, Welcome to SF

Nearly all of your crashes (but 1) blame your graphics drivers, i would start with this
Update/reinstall your graphics drivers to the latest ones, its best to uninstall old drivers then run Drivers - Clean Left over Files after Uninstalling then install new drivers from here Drivers - Download NVIDIA Drivers option 2 is easiest as will auto detect what you need.

Dont know if you realise but your windows 7 license entitles you to run 32 or 64 bit windows if i were you i would get that pc backed up blanked and a nice new 64 bit clean install on there to utilise all your ram and you wont have to worry about your bluescreen problem

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I am getting occasional BSODs on my W10 PC. (details on my profile) The most recent one was after I clicked on a Facebook link in Chrome, and my computer blue screened giving a BAD_POOL_HEADER error. I tried debugging it myself using WinDbg but I wasn't able to find the culprit for the crashes. I have a feeling it might be my graphics card causing the errors, but I am running the latest AMD driver provided on their

The zip file created is attached to the post below. Any tips to solving this are appreciated!

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When i try to install a windows package installer, i'm getting the first screen twice. How to resolve this issue?

P.S. I'm installing a .msi which has a function written to call an exe.

Answer:Install screen occurring twice

That is pretty vague. Can you tell us what software? And what Windows Installer .MSI? In some programs, like Microsoft Office, there is an .msi and a Setup.exe. The .msi will launch but not complete. You have to install from the .exe.

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im getting random BSOD's all the time at random, when playing games and viewing websites.

My system specs are as follows:
- Power Supply: OCZ ZS 750w PSU
- CPU: Intel Core i7 2600K 3.40GHz Sandybridge overclocked to 4.60GHz
- Motherboard: Intel Z68 (Socket 1155) PCI-Express DDR3 Motherboard
- Cooler: OcUK H2 Flo Cooler
- RAM: 8GB DDR3 1600MHz Dual Channel Kit
- SSD: Crucial RealSSD M4 64GB
- Hard Drive: 1TB HDD
- Graphics Card: ATI Radeon HD 6950 2048MB GDDR5 Graphics Card
- Sound: Realtek 7.1 Channel Sound (On-Board)
- Optical Drive: LG 22x DVD±RW SATA ReWriter

I dont have much experience when it comes to BSOD's or troubleshooting, so be patient with me I hope i can get some help here! Thanks

EDIT: I have Windows 7 Ultimate x64. Forgot to mention that

Answer:BSODs occurring at random

Nice system... What is the DRAM voltage? Should be around 1.6 volts

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Gonna make this brief right now because I am going out but want to get this posted up. All my system specs are up to date just so everyone knows.

1st Issue: Video describes it entirely.

Please help me out, I will post more information when I get back later describing my other issues.

Also, further note that this doesn't just happen with WoW running. Sometimes happen with just a browser open and whatnot.

Answer:Random Issues Occurring

I watched the video twice but I can't make out what the problem is. Could you please describe it in words.

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? OS - Windows 7 -- x86 (32-bit)
? Age of system - 2 years
? Age of OS installation - 1.5 weeks
? CPU - AMD Sempron 3600+
? Video Card - Onboard
? MotherBoard - Biostar T-Force 6100+ AM2
? Power Supply - brand & wattage - Antec 400watts

The PC listed about I am using as a home file server and ever since I installed Windows 7 I have bee getting these random reboots and since I do not have a monitor, keyboard or mouse attached I cant see anything.The PC just reboots and I get a message saying this computer has recovered from a serious crash and I points me to the mini dumps.

Answer:BSOD randomly occurring

The error messages are spread all over. Normally this is associated with a hardware issue, but I'm finding that it can also be an incompatibility in newer OS's (such as Win7):


Bugcheck code 000000BE
Bugcheck code 0000007F
Bugcheck code 000000D1
Bugcheck code 0000000A
Bugcheck code 00000019
Bugcheck code 00000019
Bugcheck code 000000C2

I would suggest hooking up a monitor, keyboard, and mouse to this so you can monitor it more easily.

The most common drivers cited in the dump files are nvstor32.sys and NETIO.sys - so I'd suggest replacing the current storage and networking drivers. To do this, download the most current version of these drivers, then uninstall the one's on your system. Then install the freshly downloaded one's.

Then, Please remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall/remove:


How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficultie... Read more

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I have never had the blue screen happen before. It has happened twice in the past two days. Did a Norton Full System scan after the first occurrence and a Downloader, Trojan Horse, Trojan.Dropper, and Trojan.Maljava were removed. Even after removal, another blue screen happened today.

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Taylor at 22:38:22 on 2012-03-17
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3835.1744 [GMT -4:00]
AV: Norton AntiVirus *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Realtek... Read more

Answer:BlueScreens occurring suddenly

One big thing is that it says several Windows Updates failed, so I suggest you re-install them since you got rid of the Trojans. If another BSOD occurs, please upload the .dmp files.

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Our computer is constanting dialing our ISP when we want to work off line. What is causing this and how do I rectify the problem so I won't be interrupted when I am on the computer?

Please help !!!

Answer:Dial Up occurring when not activated ?

Howdy Cheryl...

First go here SpyBot, download and install Spybot, once installed, open it and click on "Check for updates", once updates are installed click on "Check for problems", and let it fix all in red, then reboot the pc...

Next go here Hyjackthis, and download and install Hyjackthis, open the progran and click on Scan, once the scan completes, click on Save log, then open the log and copy, and pastethe contents back here...

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Hi, i have been getting more and more bsod, they are occurring more frequently.

Computer Specs:
Mobo: Asus M2N-SLI Deluxe
CPU: AMD Athlon 64 X2, 3.0 Ghz 6000+
CPU Cooler: Xigmatek Thor's Hammer S126384
PSU: Corsair CX 430W
Mem: Corsair XMS2 CM2X2048-6400C5 ( 4Gb )
GPU: GeForce 210
Hdd: Samsung 320Gb & Samsung 1Tb
LaCie Minimus USB 3.0 2TB
Genuine Windows 7 Ultimate 64bit.

I have uploaded 3 files

Dm log collector.
BlueScreenViewer report.
A screenshot from everest ultimate edition to view temps.

System is not overclocked.
There are no warning triangles in windows 7 device manager.
Computer is used mostly for Plex, utorrent & storage.
Recent hardware installed is Silverstone Silverstone SST-EC04-P USB 3

I gues that the bsod is somehow related to the usb 3.0 card from silverstone, but i hope not.
Any advice is appreciated.

Kind Regards: Mike

Answer:Random BSOD occurring

Hello xTL

One BSOD points to Network driver which is outdated and another points to your Video card.

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Let start by removing and then downloading the drivers again. Follow the guide below. Pay close attention to Step 7 (Notes and warning)
NVIDIA Drivers - Avoid Problems

Most recent Geforce Driver
NVIDIA DRIVERS GeForce 341.44 Driver WHQL

Also, your Network driver is outdated

*** WARNING: Unable to verify timestamp for nvmf6264.sys
*** ERROR: Module load completed but symbols could not be loaded for nvmf6264.sys

Loaded symbol image file: nvmf6264.sys
Image path: \SystemRoot\system32\DRIVERS\nvmf6264.sys
Image name: nvmf6264.sys
Timestamp: Thu Mar 04 20:04:39 2010 (4B9058A7)
CheckSum: 000565B2
ImageSize: 00053A80
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try updating that driver with the one below
NVIDIA DRIVERS nForce Driver Version 15.56 WHQL

Ensure you have all the most current updates for your Motherboard
Motherboards - M2N-SLI Deluxe - ASUS

If those two things don't work, try uninstalling your antivirus and downloading/installing Microsoft Security Essentials
Microsoft Security Essentials - Microsoft Windows

Report back with the results.

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Hi, this is my first post.. looks like a great place!

Ok heres the problem.. I have (not so) random BSOD's occasionally, and they only seem to occur when playing WoW. I have updated all the drivers I could think of, and it doesn't seem to fix the problem.

I have attached the most recent 5 minidumps.. this has happened 12 times in the last 3 months, so any help would be wonderful!

hm.. looking at the minidumps myself, it looks like its not always the same problem. But maybe a more experienced eye could tell me more

Answer:Re-occurring bluescreen, with minidumps

Minidump 082908-01, 110108-01
Probably caused by : ALCXWDM.SYS

ALCXWDM.SYS is a driver for Realtek AC97 audio, Uninstall the driver from the add/remove programs list, restart your computer then download and install the latest version of the driver from the manufacturers website.

Minidump 102908-01(nv4_mini.sys), 111208-01 (But is citing nv4_disp.dll)
Probably caused by : nv4_mini.sys

nv4_mini.sys is associated with your video card drivers. Download driver cleaner pro from install it, go here and read over this thread ..print it out if you need to have reference material. The guide is for ATI drivers, just replace ATI with nvidia in your case. One option that the guide doesn't mention a lot about is the cab cleaner feature. Once you have cleaned the drivers in safe mode, on the driver cleaner window click tools--->cab cleaner and clean and then clean SP*.cab (Note * is a wild card for the current service pack you have installed)

After that is complete restart in normal mode and now you have 2 options. You can either go with the manufacturers most recent drivers for your card or get the "Omega drivers" for your brand of card/operating system here ...The choice is yours really.

Also you will want to run memtest on your RA... Read more

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I recently purchased Sprint's Mobile broadband service for my home computer b/c I live in an area of dial-up only service. It is wonderful. However, I have the 40mb download per month plan and was told that with normal web surfing it is fine. My first two weeks Sprint has record of my downloadng 243,000kb. I have only downloaded a known 12,000kb plus my 250kb antivirus updates. I was told that I had a virus or spyware that was downloading info every time I logged on. I have two firewalls, Microsoft and Nvidia. I have run two spyware scans (I know they are not perfect) but come up with nothing. Could this really be spyware or maybe a progrm I have on my computer that is doing this downloading? I did a reformat of my hard drive and now only have the Sprint service on my computer. There has been no download activity since this, but not sure if it is b/c I removed the offending spyware/virus or the offending program. Any suggestions? Please!!!

Answer:downloads occurring when on internet

Hi Jess1rph!

If you reformated and reinstalled, then you would have cleared away any malware. Please look at the thread How to Protect Yourself from Malware because it will give you some good ideas how to keep further malware away.


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Hi there. I've been having some BSOD issues for over a month now, and I have yet to find a solution. Partly because I'm not 100% sure what the root of the problem is in the first place. So far since the issue started, this computer has been completely restored twice, and it had also been in the hands of a licensed HP technician for a while a couple weeks ago. The guy told me that he ran stress tests, and all sorts of things, but couldn't find any issues.

The BSOD's have been occurring very randomly though since the first time it happened. One night I was away from my computer, and when I got back to it, I noticed it rebooting. And then it told me it recovered from a Blue Screen error. That was the first time I got it on this computer. Since then it's happened off and on. The times it happens most often (not the ONLY time, though) is when I play a game called 'Minecraft', which I also may add is a java-based game. Sometimes I can have the game running for hours with no trouble. And other times I'm lucky to even get 5 minutes out of it before the computer BSOD's.

I know for a fact my Java is completely up to date. And this computer was purchased in December 2010, so it's pretty much brand new. It's an HP, and is currently running Windows 7 Home Premium 64bit. I take good care of my stuff, so I don't think it's from me doing anything stupid. I have a feeling it's just something silly I'm not noticing, or a hardware fault that has so far been flying under the radar.

Even if it... Read more

Answer:Random BSOD's Occurring

Please run Driver Verifier: Driver Verifier - Enable and Disable
It will find the faulty driver - and then cause a BSOD. Please get a few BSODs and then upload those dumps.


* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {77221dea, 2, 0, fffff8800275dca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner

0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arg1: 0000000077221dea, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88... Read more

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Everything seemed to be running fairly sooth after my last reformat until recently. Now i'm getting a blue screen seemingly randomly before it was more likely to occur while in a game now it happens even watching a youtube video or even when its sitting idle. Ive attached the dmp files and whatnot, if anyone could shed some light on this it would be greatly appreciated.

Answer:Different BSODs Randomly Occurring again....

Also i forgot to mention Ive run a memory test a few time without any problems.

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I am getting occasional BSODs on my W10 PC. (details on my profile) The most recent one was after I clicked on a Facebook link in Chrome, and my computer blue screened giving a BAD_POOL_HEADER error. I tried debugging it myself using WinDbg but I wasn't able to find the culprit for the crashes. I have a feeling it might be my graphics card causing the errors, but I am running the latest AMD driver provided on their website.Attachment 82351

The zip file created is attached to the post below. Any tips to solving this are appreciated!

Answer:BSODs occurring after no particular action

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:

Diagnostic Test


Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.
Please follow this tutorial to run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

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Thanks in advance for any help.

I run vista on an hp laptop. I keep avg up to date and run spywareblaster, as well as ccleaner.

Every 4 or 5 days i get something that starts acting up - starts in explorer where it seems to visibly run through all the headers at the top of the screen, and then affects my ability to access the internet.

on the desktop, if i click the icon for any sort of cleaning program, it launches another random program. if that file happens to be a word file, it appears to start scanning it.

it locks down avg updating, and doesn't let me run anything useful.

It doesn't seem hugely destructive, but it does lock down the computer until you fix it.

i would believe this is a virus of some sort - i run a system restore, and everything works fine for 3 or 4 days, but then the weirdness reoccurs. i don't understand why it keeps comoing back - am i not scanning deeply enough?

Can anyone help me with what I have? how to fix it? Again, thanks for all your expertise and help.


Answer:Help - I have some sort of re-occurring virus?

May or may not be malware related, but in order to find out you need to ensure you have followed the below

Welcome to Major Geeks!

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
TDSSserv Non-Plug & Play Driver Disable

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in th... Read more

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BSOD'S were less frequent before I installed a new motherboard and cpu, I suspect it may have something to do with the ram relevant files attached

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I'm having some trouble with a BSOD issue with a new Dell Laptop I just got. It's running on Windows 7 and It's crashing nearly everyday around the same time. There are some days where it crashes in the morning instead, but generally it's around 2:40PM.
These are probably the moments at which I am the least active with my computer during the day.

The Bccode is 19, and the BCP1 is 20. BCP 3 and 4 start with "FFFFF". I have a series of minidump files from only some of the crashes. I have never used this forum before or had to recover from BSOD's of this kind. If there is any more information
I could supply in order for someone to help me better, please let me know and I will comply as best as I can.

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I have built my own computer, and ever since it started up it would randomly BSOD saying Page Fault in Non Paged area with error code 0x5. It usually happens when i start my computer and once or twice after i reset it then it starts working. I have ran chkdsk and memtest89 with no problems.

The computer runs Windows 7 Home Premium
Sapphire AMD Radeon HD 7750
Intel Core i5-3450 Processor
Gigabyte GA-H61M-S2PV Motherboard
Any help with this problem would be appreciated

Answer:Re-Occurring BSOD 0X5 on start up

Hi bluepearl778,

I could not find the crash dump data in the attached file. Please refer to the tutorial to see if the machine is configured to capture the system crash data (mini dump): Dump Files - Configure Windows to Create on BSOD

Also follow the steps to capture and share the required information again: Blue Screen of Death (BSOD) Posting Instructions

Do reply with the findings; will take it forward from there.

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Hi everyone, recently upgraded my hard drive to an SSD and added a new graphics card. Did a fresh windows 7 install and seem to be getting an occasional BSOD.

Have attached zipped diagnostics file.



Answer:BSOD, seems to be occurring randomly.

Hello Allan, Stop 0xF4 is a storage related Crash.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa80041da230, fffffa80041da510, fffff80001dd1460}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
I would suggest you to update the firmware of your OCZ-AGILITY3.

Let us know the result after doing it.

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I have been following several threads on this board for two months and just want to thank all those who have put out ideas on how to fix the harder BSOD causes.

A couple of things to mention:
Before my first BSOD occurred a couple of months ago, my system ran perfectly for four years with no problems.
Last month, I replaced my Samsung 840 Pro system SSD drive with the newer 850 pro model, but the BSOD's came back after a week.
I am currently running Driver Verifier (without it, the minidump never gets created).
I am currently running Memtest +86.
Any help appreciated, thanks!

Answer:BSOD occurring under different situations

Update: I ran memtest86 for a few hours with no errors.

Any suggestions...?

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So my computer once had common BSoDs whenever I played video games, and I came here for help. However, after a while I just got a new computer and stopped using this one. So now it's been a few months and I've started using this one again with some fresh new RAM. Everything went fine until I started having them again, and more than ever.
Diagnostics attached, and I think they have the old dumps too.

Answer:BSODs occurring out of the blue.

there doesn't seem to be any attachment.

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Ran Memtest86+ but no errors were detected; I've also tried updating a few drivers but so far nothing's worked. Sometimes I get the BSOD; other times my computer just restarts randomly. I don't remember installing anything recently that could be the cause of this.

I run Windows 7 Home Premium 64bit SP1. The original OS was Vista; 7 was obtained via an upgrade disk. My system is two years old. Since I don't have the retail disk, I haven't re-installed Windows or anything like that.

Thanks in advance for any help~

Answer:BSOD occurring randomly

Quote: Originally Posted by DestinyTN

Ran Memtest86+ but no errors were detected; I've also tried updating a few drivers but so far nothing's worked. Sometimes I get the BSOD; other times my computer just restarts randomly. I don't remember installing anything recently that could be the cause of this.

I run Windows 7 Home Premium 64bit SP1. The original OS was Vista; 7 was obtained via an upgrade disk. My system is two years old. Since I don't have the retail disk, I haven't re-installed Windows or anything like that.

Thanks in advance for any help~

Old drivers and your Symantec (three years old)

These need updating

mcdbus.sys 2/24/2009 6:34:07 AM fffff880`05829000 fffff880`05865880 0x0003c880 0x49a3cd1f
point64k.sys 5/8/2009 4:53:29 AM fffff880`0456e000 fffff880`0457c000 0x0000e000 0x4a03f309
nvlddmkm.sys 5/14/2009 4:48:07 PM fffff880`0589a000 fffff880`063a1b00 0x00b07b00 0x4a0c8387
GEARAspiWDM.sys 5/18/2009 8:17:04 AM fffff880`04424000 fffff880`04431000 0x0000d000 0x4a1151c0
nvstor64.sys 6/22/2009 6:23:37 PM fffff880`00c00000 fffff880`00c3e000 0x0003e000 0x4a400469
SYMEVENT64x86.SYS 6/24/2009 4:19:12 PM fffff880`040fc000 fffff880`04132000 0x00036000 0x4a428a40
How To Find Drivers:

... Read more

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Hello, I am getting various BSOD. Mostly it is of the 0X1A variety. It usually happen shortly after I login to Windows 7. My wife gets it, also, when she logs in to her user. However, I recently recieved an 0x3B BSOD while signing up for this forum. I think I have all my drivers up to date. Any and all help would be appreciated.
I have a custom built PC
ASUS Z87-Plus MB
I5-4400 3.1GHz Processor
8GB G-skill DDR3 PC3 12800 memory
Samsung 840 SSD 500GB and 2 1TB SATA
LG Blu-ray
Gigabyte NVidia GTX 660 2GB video card
Window 7 Home Premium 64Bit
Avast for virus

Thank you,

Answer:Various BSOD occurring ramdomly

Anyone? Please! What other info do you need?

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I have an 80gb hard drive, partitioned in 3 drives, c, e, and f. An error ( I assume it's the same one) keeps occurring on the F drive. Chkdsk doesn't fix it, chkntfs says the drive is dirty, but Recovery Console does repair the drive. Then a day or 2 later, the error shows up again.

I have tried to notice any pattern for the error appearing without success. There aren't any programs installed on F, it's just for data storage and a few .exe files are there to install programs that were downloaded.

What can I do to permanently get rid of this error? Can I move everything off the drive, and wipe it clean somehow? But probably the error-making-whatever is in one of the files....

Win XP home, Zone Alarm, AVG antivirus.

In Event Viewer, then the error starts, I see this:

error source: ntfs
event: 55

"The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume F:.

For more information, see Help and Support Center at"

This event shows up twice each time it appears, preceded or followed by this one (not sure if they're related, just reporting the pattern in the viewer):

Event: 10005
Source: DCOM

"DCOM got error "The dependency service or group failed to start. " attempting to start the service upnphost with arguments " in order to run the server:

For more information, see Help ... Read more

Answer:error on f drive keeps occurring

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I am currently using a Windows 7 x86 OS in a laptop I had since 2007, 2 GB RAM, everything's cool. It originally came with a Windows Vista Home Premium x86 OS, but after a few troubles I upgraded to Windows 7 Home Premium x86 around late 2010 I believe. It works like a charm.

Lately though I've been getting a really degrading performance, it's like the computer has mood swings of sorts and has good days where it works like the best laptop I ever had or it sometimes work like a complete waste. It's sort of annoying too... I've been suffering various problems ranging from performance problems to - The most important problem - Random BSODs that interrupt my work in the worst possible times.

It ranges from win32k.sys BSODs to MEMORY MANAGEMENT BSODs every now and then, it's... Annoying.

I found out how to do the minidump options two days ago, I activated it and so far I got two BSODs that got successfully dumped, I followed the instructions in the topic above and I got these files as a result attached.

So yeah, if anyone could help me out with my problem, I'd be really thankful.

Answer:Rather random BSODs occurring

These crashes were caused by memory corruption/exception (Cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.


*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+

Driver Verifier

Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore p... Read more

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- Gateway ZX4931 computer with touchscreen installed.
- 3gig RAM
- Pentium Dual Core E5800
- Intel G45/G43 Express Chipset
- 64bit Windows 7 Home Premium
- Only OS ever on system
- Computer and all hardware is about a year old.
- As stated above, the OS came installed and is about a year old too.
-Problem started about 6 months ago.

Answer:Often occurring 0x0000009f DRIVER_POWER_STATE_FAILURE

Virtually the same and related to USBHUB.SYS. Something on USB is taking too long to respond. What devices do you have on USB?

This may be cured by updating to SP-1.

Please run the System Update Readiness Tool (SURT) and then update to SP-1
32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details
Now update to SP-1

Learn how to install Windows 7 Service Pack 1 &#40;SP1&#41;

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I stumbled over the LatencyMon software today, and ran it.

It tells this:

Your system seems to have difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:01:55 (h:mm:ss) on all processors.
How do I take care of the statements ?

Answer:How to do CPU Throttling ?

The report you posted is of little use per-se, read this that explains how to use that program.

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Question: CPU Throttling

Hello guys
I have this problem that started few days, suddenly I get fps drop when gaming and when I checked the task manager I noticed that my CPU is running on 500 Mhz. So I installed ThrottleStop and noticed that when this happen I had bd prochot so disabling it from ThrottleStop fix the problem put after few minutes the system just shutdown. I checked the temperature of the CPU and GPU and both were fine. Also cleaned the dust and applied new thermal tube and still the same issue.

Screenshots from GPU-Z and XTU when the throttling happens:

My spec:
lenovo z51-70
processor: core i7 5500u
vga: amd r9 m375
ram: 8G

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Question: Throttling

ATT is really throttling my dsl connection. Isn't this illegal? I'm getting slower download speeds than with a 56K modem. I can see why cable companies throttle due to a shared pipe. There is no shared pipe with dsl. ATT is just wickedly greedy.


On the other hand, further testing does not show it to be as slow as 56K, but it seems slower. The results are possibly inconclusive.

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Hello I have a W510 with the 135W PSU. Or to be more precise: 6.75A @ 20V. I work at two places, so I bought a generic 150W PSU with an adapter to fit the Thinkpad. The PSU is labeled 7.5A @ 20V, so it should have no problems running the laptop. Still, upon boot I get the "This PSU is too weak for something something charging battery something" and my i7 is throttled to 1.2 GHz rather than the 3.06 it usually musters. If I boot from battery and attach the PSU connector after Windows is up, it runs at full speed. And charges the battery just fine. So obviously, there is nothing wrong with the juice from the PSU. Thus, I suspect that BIOS does something dumb. Can I override this somehow? Friendly,Some Dude


Go to Solution.

Answer:CPU throttling with new PSU

I would stick with the 135W PSU, which I believe is part 42T5029 and 42T5114
I'm showing that adaptor as the only compatible PSU for the W510.

__________________________________________________Was this or another post on the forum helpful? Click the star on the left side of the screen to give kudos! Did someone solve a problem you encountered? Mark it as "solution provided" to help others with the same problem.

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Question: ISP throttling

Does anyone know for sure if ISP`s throttle their internet service at certain times of the day. I`m having trouble with slow speeds but my ISP keep telling me that i need to get my modem checked out but i`ve tried a different modem and it`s the same thing.
If they do actually throttle their service how are they allowed to get away with it?
I`m using a 3G internet as it`s the only one that i can get at my house and also i use it for work traveling around the country.

Answer:ISP throttling

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I have had this issue since day one and I have pinpointed the issue. The r9 m275 in the Y40-80 performs under full performace up to 75C. Once it hits this temp it immediately down clocks fromm 925/1000 to 300/300. 75C is FARRR to low for the GPU to begin termal throttling. Lenovo needs to address this issue with anupdate if possible.

Answer:Y40-80 GPU throttling

So after ALL my research and calls. There is no one that can solve this GPU issue FPS. I just beleive Lenovo wanted this laptopup for a quick buck my budget buyers. I thank them tho, for it will be the last time I buy a AMD powered GPU laptop. And based and the complaints of heard from other users, even the Y series owners LENOVO YOU ARE DISCEPTIVE AND MISLEADING, If I had the time and resources I'd sue for false marketing. But I think it's much easer to not recommend your machines. You are a disgrace to the legacy of IBM, those were the most reliable laptops in terms of perfomance and durability. Now you have taken that standard and has reduce quality to to gain quantity for monetary gains. YOUR REPRETATION SUCKS as it is already, there is nothing desiarsble about you except that your stuff are cheap, cheap and misleading. I dunno if it is because you slapped on a ddr3 instead of the standard gddr5 gpu memory or because you implemented a poor thermal design. ALl I know is I don't see why my GPu should throttle and it's no where close to TDP/Tj.  How can I be playing a game and the FPS jumps from 30 to 10 evey 5 seconds. Why is it that in others it plays fine @30fps for 5 mins then give a fps of 5?TO every one else this laptop is without remedy, this isn't something that can be fixed by mere software fixes, this is just lazy design overall. There is something that is causing this machine to throttle and Lenvo is just gonna ignore it since these new y700 are out. Andd eve... Read more

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Question: CPU throttling?

Hi all, I?m after some advice on a problem I have been having.

A few weeks ago I changed my CPU from a Core i5 4430 to a core i7 4790K and went from 8GB to 16GB ram. Everything was fine with the change ? after I updated the BIOS to recognise the new processor. I didn't notice any problems for the first week with all programs running fine.
I went back to play some far cry 4 when I had 30min to kill the other night and the FPS where dropping from a steady 60 to around 20 or lower for roughly 2 seconds every 30 seconds. I thought it strange as I didn't have this issue before. I was planning a reinstall of windows anyway so I went ahead with that and reinstalled everything including the game with the same issue still being present.
I have checked temps with all being ok but as I had a new cooler available I put it in (Arctic Cooling Freezer 11i CPU Cooler) and it has lower the already fine temps a little so I'm sure this isn't the issue.
I have done searching around on-line and some people who have had similar problems are blaming it on CPU throttling due to temps, power issues from power supply or motherboard not working well with or powering the CPU effectively.
What I?m after here is some advice on my issue and if someone with more knowledge than myself can identify the likely cause so I can remedy or upgrade as needed.

My specs are below, thanks for any help

Answer:CPU throttling?

What exactly are your temps? Helps to specify these and what programs you're using to verify load and load temps on both GPU and CPU.

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Question: CPU Throttling

I have LatencyMon. When the latency spikes it tells me to disable CPU throttling in the Control Panel. Problem is, I don't know where to go in the Control Panel to do that. Does anybody know where I would go to disable throttling?

Answer:CPU Throttling

Disable cpu throttling in Windows

By the way all I did was type disable cpu throttling in Windows in a Google search

If your cpu does not support throttling through Windows. Go into your bios and look around.

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I'm using Comcast which I heard is known for throttling. Never really felt or perceived any speed changes...

So is this an indicator that they are?

over a 10 min period:


Answer:so is this 'throttling'...?

It's really hard to say because NO networking is ever going to be one pure solid line, especially Internet connections. If I'm reading that correctly it's some kind of in-game bandwidth monitor (not a gamer, sorry) so, I'm assuming the 1923 listed there mean you've got a 2Mbps (2 Megabits per second) connection, and if that's the case it doesn't appear to ever go below half that rated speed (except for the very bottom of the valleys/dips).

I don't see a problem here, honestly.

Now, if you're doing some kind of sustained download like an ISO (Linux ISO of some kind is usually a good test, some of the mirror sites are goverment or educational institutions with very fat pipes) and would be a better way to check on the ups and downs. Task Manager's Network tab can watch connections, offer info about specific bandwidth, etc.

If that's a game monitor, I really don't see anything going on out of the ordinary: gaming bandwidth is extremely volatile and fluctuates pretty wildly during gaming for many reasons. That seems to be a graph that says on one part it's 5 second samples and the other says it's a full minute but I see 55 seconds measured - it looks "normal" to me for a gaming connection, believe it or not.

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Question: Odd FSB throttling


This is a friend's PC. The FSB gets throttled under 100% load for 15-20 seconds and comes alive for another 20 seconds. Rinse repeat. Might be a thermal throttle, but I failed to identify reliably. Anyway, I tried:

- clean startup
- load BIOS defaults
- disable C1E and IEST (even though I knew it was not the CPU)
- stuck a ventilator up the side, didn't change temps much

HWInfo Sensors at Idle:

HWInfo Sensors at Load (Prime95 running):

As you can see FSB gets throttled to 60MHz instead of the normal 266MHz. Is it the northbridge getting hot perhaps? I couldn't make what the Auxiliary temp is, but it wasn't necessarily that too, was ok at 64C but throttled at 58C. So not that I believe.

Another thing comes to my mind is the PSU perhaps? I can test this, I have a spare that I can take there.

I configured a workaround for now, I reduced Max processor state in power options to 80% and that reduced the throttling by 99%. Still had 1, a short one though, while running Prime95.

Any ideas?

(I will add some pics in a moment)

Answer:Odd FSB throttling

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Question: isp throttling

Sometimes when I am watching hulu videos or clips on ebaum or what ever, I get choppy video, or it pauses to buffer, other times it plays fine. Now I am running a new duel core laptop and my cable modem is a docsis 3.0 with 25 meg down 3 meg up service. I would think that would be enough to stream video. Is it likely I am being throttled or is there something else I should check? How can I tell?

Answer:isp throttling

Select closest location to you.

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Monday morning, three computers in the office seemed to be having the same issue. PC boots and Windows prompts for Ctrl+Alt+Del. After doing so, the Windows background image is still visible, mouse is active, but there is not prompt showing users and asking for password.

I searched online and found many references to this issue. What ended up working for me was to reboot into safe mode and then run a system restore to an earlier point. One side effect of the system restore appears to be that Chrome stops working (not uninstalled, but won't open). Uninstalling/reinstalling Chrome gets it working again.

Later that same day, another user was prompted to restart to install Windows updates. After doing so, the same problem was encountered and same steps resolved it.

It seems fairly suspicious that this unlikely behavior would happen on multiple PCs with such similar timing. My first guess is that it might be related to a Windows updated, but I haven't been able to identify what update that would be, if in fact that is the cause. I suppose there is also some chance that this the result of a virus or other malicious act; but I have no evidence to indicate that. Anti-virus and malware scans come back clean.

Does anyone know what caused these issues, or have suggestions how I might be able to track down the cause?

Much thanks!

- Stabone

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Hope someone will be able to decipher what the issue is, I have looked at dump files but they all seem to point to: Analysis Inconclusive
Please see attached.
Kind regards,

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Hello, I get a re-occuring "problem solved" pop ups from Trend Micro Titanimum Maximum Security 2012 for the TROJ_GEN.R49C7EB and TROJ_GEN.RC1CCED occuring in C:\WINDOWS\Installer\{54c3cc2f-4614-91ce-f755-6d829c347a54}\U\[email protected] and C:\WINDOWS\Installer\{54c3cc2f-4614-91ce-f755-6d829c347a54}\U\[email protected] I also have had a number of web threats removed. It says I have had 216 viruses stopped and 749 web threats removed! I had previously posted on another forum in which I which under there direction I got a HiJackThis log and a aswmbr log. And was also told to run combofix which was but it was unable to run, it only got upto the green extracting stage then it suddenly stopped.

I've added a HijackThis log and an aswmbr log. I've also added a .csv log from Trend Micro. tdds kiler also comes up clean, log attached

Any help would be greatly appreciated! Thanks!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:38:40 PM, on 14/05/2012
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\svch... Read more

Answer:Re-occurring TROJ_GEN.R49C7EB pop up on Trendmicro

Hello and welcome to BleepingComputer! I am Elle and I will be helping you out with your problem. Firstly, you should know that we are working with specific tools which are used to identify the possible threats present on your system so I will analyze the results they produce. As a start we need to have some more up-to-date logs than the ones you have already provided. The current state of the files on your system might have changed so we need to get a clear look on that aspect. DO NOT bring any changes to the system except the ones I tell you to as that may produce more damage than helping us. If you will encounter a delay of over 2 days from me, please don't hesitate and private message me (link in the signature). Do not forget to check your topic periodically and subscribe to it so that you can receive notifications regarding my replies.Please generate another DDS log (download it from here if you haven't already) and post it in your next reply along with other changes that may have occured since you last posted.Also download and run GMER from this link: GMER download link.Thank you very much for your patience. Regards,Elle

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Sub PrintGrpAnalys()


' Declare variables.
Dim MyRange As Range
Dim MyCell As Range
Dim cell As Range
' Define the target Range.
Set MyRange = Sheets("GRPLIST").Range("K2:K49")
' Start looping through the range.
For Each MyCell In MyRange
' Do something with each cell.
If MyCell.Value = "" Then

Exit Sub


Selection.EntireRow.Hidden = False

' apply name to
Sheets("ANALYS2").Range("H4") = MyCell.Value

' Define the target Range.
For Each cell In Sheets("ANALYS2").Range("A9:A130")
If (cell.Value) = "0" Then
cell.EntireRow.Hidden = True


' prints individual analysis sheets
ActiveWindow.SelectedSheets.PrintOut Copies:=1, Collate:=True, _
End If

Next cell
Next MyCell

End SubHi GuysHaving trouble with the above with the FOR and Next statements, Where am I going wrongAny ideas anyoneRegardsTony

Answer:VBA looping errors occurring with FOR and NEXT statements

"Having trouble" is a bit vague. What's going wrong? Any error messages?

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This computer's first BSOD was a few months ago, but they have been getting more frequent, along with random freezes.

They usually come in succession, so I will get 2 to 3 BSODs in an hour and then none for a few days.

Windows 7 Profession 64 bit, full retail version
Windows Vista was originally installed on this computer, and it is partitioned into this operating system and Windows 7 Home Premium 64 bit, both of which have BSODs.
The computer is about 3 years old, and I installed the operating system about a year ago.

Answer:Randomly occurring BSOD, becoming more frequent

Hello Rupert Connors & welcome,
Nothing definitive was gleaned from your analysis.
Please run these two tests to verify your memory and find which driver may be causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+

2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go t... Read more

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Hi all,

The last couple of weeks I've been having this issue where my computer will freeze/lock-up hard. And by hard I mean that I can't launch the Task Manager, move the mouse cursor, or's completely unresponsive. To get the machine working again I have to physically restart it using the Power button or the Reset button.

I initially thought that it was overheating, so I opened up the case and gave it a good cleaning with a compressed air duster and verified that the fans worked properly. No dice. I then reformatted and reinstalled Windows. Again, no luck...the issue just keeps happening. I ran MemTest overnight, and that came through clean. I haven't found any issues from Disk Check, and MSE comes back with a clean report.

At this point, I'm at my wits' end. Any help would be greatly appreciated, as I just don't know what to do at this point. Here are my system specs:

Windows 7 Professional x64, Retail
Core2 Quad Q6600 @ 2.4GHz
nVidia Geforce 9800 GT
2x 500 GB HD, 1x 320 GB HD

Last, but not least, I ran a System Health Report that's attached to this post. I took a look through it, and I'm a little confused by some of the errors it found. Namely, I don't have a PS/2 keyboard; my printer is working just fine; I've uninstalled LogMeIn, and I have MSE installed. The Health Report seems to be...wrong?

Thanks so much for your help.

Answer:System Freeze Occurring Randomly

Go through the steps for Troubleshooting Steps for Windows 7

Some of the steps require that you open up your system, so before doing any of the re-seating and connection checking steps, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: Some steps in that tutorial involve removing the system case or system panels and can void your warranty!!!
The steps specifically related to the warning are steps 8, 10, and 11.
The system health report gives some erroneous information. If you provide the system logs and info from the, they can help to sort out where the health report is giving misleading info. Even though you are not having a blue screen crash, those instructions also provide the Event Viewer logs that can indicate problems that cause freezing.

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I can't think of any recent programs or updates I've downloaded that seem to be linked to this BSOD. As said in the subject it seems to be happening randomly. My laptop is normally very healthy, CPU runs very low, etc.

Answer:BSOD occurring seemingly randomly.

Welcome to SevenForums.

Usual causes: Memory, Paging file corruption, File system, Hard drive, Cabling,
Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service
BugCheck 7A, {fffff8a006fa9b50, ffffffffc0000185, 135168860, fffff96000161db0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+161db0 )

Start Menu\Programs\AVG Public:Start Menu\Programs\AVG Public
AVG is often a cause of BSOD-s, please uninstall it and replace with Microsoft security essentials at least to test.AVG | Download tools and utilities
Run these tools and delete anything they find: Anti-rootkit utility TDSSKiller
ESET online scanner:Free Online Virus Scanner | ESET
Recommended antivirus program for Windows 7 based on stability compared to others:-
Microsoft Security Essentials - Free Antivirus for Windows
Microsoft Security Essentials Download | Free Spyware Protection
Malwarebytes - The Free version
Good and Free system security combination.
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

System Optimisers
Please remove the following software

Start Menu\Programs\AVG PC Tuneup 2011 Public:Start Menu\Programs\AVG PC Tuneup 2011 Pu... Read more

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I have a Dell Studio 1555 which was originally running Windows 7 pro rather slowly. After upgrading to 8GB RAM and putting in new SSD, I tried unsuccessfully to upgrade operating system to Windows 10. Result was frequent BSOD with multiple reasons (IRQ errors, Memory Management etc). I have now installed Windows 8.1 and completed all the updates. I have checked the new RAM using Windows Memory Diagnostic tool and no errors were found. I have checked the new SSD using disk check and it passed finding no errors.

Updated all drivers using IOBit Driver Booster 3.1,

In windows 8.1 I still get BSOD occurring, most often during start up after PC has not been on for several hours, occassionally BSOD occurs during use after startup. Some of the errors, each on a different occassion are listed below.

BugCheck 1A, {41792, fffff6bffec404e0, 6000000, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1320a )

BugCheck C2, {9d, 7c, 1, fffff800243ab5bc}
*** WARNING: Unable to verify timestamp for mfesapsn.sys
*** ERROR: Module load completed but symbols could not be loaded for mfesapsn.sys
Probably caused by : mfesapsn.sys ( mfesapsn+25bc )

BugCheck 1000007E, {ffffffffc0000005, fffff80260b9bc2a, ffffd00190c1b5e8, ffffd00190c1adf0}
Probably caused by : memory_corruption ( nt!MiDemoteCombinedPte+42 )

BugCheck 1000007E, {ffffffffc0000005, fffff80056681cd5, ffffd000241ff7a8, ffffd000241fefb0}
Probably caused by : rimmpx64.sys ( rimmpx64+4cd5 )

Any help in identifyi... Read more

Answer:BSOD occurring sporadically after upgrading to 8.1

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.
Only install the drivers your manufacturer provides

It seems Dell doesn't have drivers for Windows 8 and higher for your laptop, I recommend to revert back to Windows 7.

A flagged driver is the memory card reader which your manufacturer provides drivers for, because your manufacturer doesn't provide Windows 8 or higher drivers you can't update it to make it compatible.
Driver Reference Table - rimmpx64.sys

*** WARNING: Unable to verify timestamp for rimmpx64.sys
*** ERROR: Module load completed but symbols could not be loaded for rimmpx64.sys
0: kd> lmvm rimmpx64
start end module name
fffff800`5667d000 fffff800`56693000 rimmpx64 T (no symbols)
Loaded symbol image file: rimmpx64.sys
Image path: rimmpx64.sys
Image name: rimmpx64.sys
Timestamp: Thu Jun 25 10:04:18 2009 (4A432F82)
CheckSum: 0001DC51
ImageSize: 00016000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

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Relevance 38.13%

A few days ago my computer displayed a blue screen - it has occurred a few times since. The error displayed is 'MEMORY_MANAGEMENT'. 
I have run the windows memory diagnostic (administrative tools) which passed.
I am concerned there could be a virus. Note I ran a scan using Malware Bytes (free version) which did pick up an issue which was resolved. It is now coming out clean.
I hope someone can be of assistance.
EDIT: It happened again, but this time a System_Service_Exception. It seems to happen when laptop is sleeping (lid down).
Also, there has been an SD card plugged in for a while. I've taken it out now, no idea if could be relevant.
James G

Answer:Blue Screen of death keeps occurring

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware to your desktop.NOTE. If you already have MBAM 2.0 installed scroll dow... Read more

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So I've been having the problem for a while now but its gotten progressively worse. Before it would only happen when playing a graphically intensive game now it seems to happen at random. When it blue screens it often has issues booting up after and will often blue screen during the the black starting windows screen. Also on rare occasions after hitting the power button no video is displayed on screen. I'm really not sure what to do anymore Ive ran a few different prime 95 tests on it and the usually finish with one error I also ran 3Dmark on it which finished with no problems but then blue screened immediately after. Ive run the windows memory test on it and that came back with no problems. If there's any other information that could help you guys out let me know, also here's the dump files and what not:

Answer:Multiple Different BSODs Randomly Occurring

It looks like a driver related issue, however it can't be identified.

Enable Driver Verifier to monitor the drivers.
Driver Verifier -Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.


Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.


Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point Manually before enabling DV.

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

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sorry to belabor this forum with another BSOD,

I got this newish ASUS laptop (i say newish as it is new, but it is not one of the newest asus models) on xmas

every 2-3 or so days i get a random BSOD - On 2 occasions ther was nothing in the bsod info that stood out - the usual crash dump stuff, but one of the crashes 2 days ago was a Bad Pool Reader one, again not sure what the cause of it was

i have attached the dmp and and sysdata files in a zip. Hoping someone can shed some light on this for me

many thanks!

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Relevance 38.13%

So, I have a friend's computer that I'm attempting to clean out - she had so much junk/temp/spyware, it's unbeleivable. I seem to have gotten everything instead of one small problem. Either randomly or when I open a file, a windows warning pops up - saying 'The application or DLL C:\Windows\system32\wolayuga.dll is not a valid windows image. Please check this against your installation diskette.'I did some Googling, and it seems as though this is linked to some sort of virus/malware issue. Any help would be great!DDS LOGDDS (Ver_10-03-17.01) - NTFSx86 Run by Administrator at 17:02:35.21 on Sat 04/17/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.5.0_12Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.503.100 [GMT -4:00]============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupsvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEsvchost.exeC:\WINDOWS\AGRSMMSG.exeC:\WINDOWS\system32\AccelerometerSt.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exeC:\WINDOWS\SMINST\Scheduler.exeC:\WINDOWS\system32\rundll32.exeC:\WINDOWS\syst... Read more

Answer:Constant 'Bad Image' warnings occurring

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.----------------------------------------------There's still some Vundo trojan files hooked into your registryPlease download ComboFix from one of these locations:BleepingcomputerForoSpywareGeeksToGo* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exeDisable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)Double click on Combofix.exe & follow the prompts.As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your mach... Read more

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Hi - I was getting the BSOD every couple of days but now it is occurring more frequently. I am not sure what is causing it and don't know what is causing this - i am hoping someone can look at the attached logs from the past 3 crashes that have happened today and yesterday.
I used teh BSOD app and perfmon as per the instructions though the app, was just stuck on "waiting for tasks to complete" so i closed it, - i have a folder of info created, in the zip though - hopefully it is of use.

at the blue screen i have seen the bad pool caller message come up on 2 occasions and the system service exception on another occasion and the others not having any specific message i could see

I would appreciate some illumination on whether this is software or hardware caused?

I have been using photoshop a few times when the crashes have happened, could it be caused by this or the graphics card/drivers?
thank you!

? OS - Windows 7 pro ? 64 bit OEM ? Approximate age of system (hardware) - NOT Sure when it was made, but i got it new a few weeks ago ?i am not sure of the OS installation age ? CPU iintel core i7 2.5ghz ? Video Card - NVIDIA 860M 2gb ? System Manufacturer - ASUS Laptop

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I've had a random BSOD problem for a very long time now and I've upgraded most of the components so I'm not sure what it could be... I'll start by saying what is new since the BSODs started:
Motherboard (ASRock Extreme4, with updated firmware)
Hard Drive (ADATA SP900 120 GB)
Audio Card (ASUS Xonar DG)
RAM (2x 8GB Crucial sticks @1333mhz)
Case (Thor V2)
CPU (AMD 8320 Vishera)
PSU (PC Power and Cooling Silencer MK II 950 Watt)

And things that have stayed the same:
1TB WD Green
AMD Radeon 6950

All hardware is at factory clocks and power, I haven't OC'd anything in this computer.

History and tests:
I have tried unplugging the 1TB WD Green, Swapping the 6950 with a know working 7770 from another computer, removing the Audio Card, and reinstalling Windows. This issue existed on a Windows 7, 8, and 8.1 install. It used to occur if I booted to Linux (which I'll have to try out and reinstall to see if it still happens). The new MB and CPU came at the same time. I have run MEMTEST overnight with all tests enabled and there were no errors (2 passes completed in that time). Prime 95 runs for an hour without issue, I've run Furmark for an hour also. With CPU & GPU at 100% for 20 minutes CPU temp is 70C and GPU temp is 80C.

Causes (from most to least likely to cause a crash):
Flash game - 15 minutes
Video games - 10 min - 6 hours
Web browsing - 2-8 hours
No activity - 8-24 hours

I'll attach all dumps since 9/18 in one zip. Sometimes the problem seems... Read more

Answer:Long occurring BSOD with many forms

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

BugCheck 50, {fffff78000010360, 0, fffff80074afbf0d, 0}
Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!PpmIdlePrepare+ed )

Followup: MachineOwner
BugCheck A, {1d8977f937c, d, 0, fffff80087100c87}

Probably caused by : ntkrnlmp.exe ( nt!KiCallInterruptServiceRoutine+e7 )

Followup: MachineOwner

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Since early November I have been getting the BSOD occasionally. It usually happens when I am browsing the internet. When the BSOD occurs, it displays on the monitor for a few seconds and my computer restarts. After installing all the MS updates the BSOD appeared to have stopped. But I got it today.

The web browsers I use are Firefox and IE9. I usually have both browsers open at the same time. However I don't recall the BSOD happening when I have firefox open only.

I also scan my computer for virus/malware about once a week so I am doubtful it a virus/malware issue.

I appreciates any help.

I hope I did the dump file correctly.

Answer:BSOD occurring intermittently (usually during browsing)


Update video card drivers to their latest, hopefully it should resolve this issue.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800b0ca010, fffff880017aa768, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8768 )

Followup: MachineOwner

2: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa800b0ca010... Read more

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Relevance 38.13%


I have BSOD randomly occurring, seems to be unrelated to the software running on the computer. I've read BCcode 124 is a bit of a tricky error to analyze. I do however hope you're able to help. I'm also having difficulties upgrading with the SP1 update (KB976932 error 0x80070490). I know this isn't the right forum for that issue, I'm only mentioning in case it may be related . I have tried every tutorial I've found online (for both issues), and I can't figure it out. Please see the attached file for mini-dumps etc.

Help is much appreciated


Answer:BSOD randomly occurring, BCcode 124

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 - What it means and what to try

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\USER\Downloads\Thoord\SF_05-11-2013\110513-15802-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is:
Windows 7 Kernel Version 7600 MP (24 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Machine Name:
Kernel base = 0xfffff800`02e61000 PsLoadedModuleList = 0xfffff800`0309de70
Debug session time: Tue Nov 5 15:33:27.457 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:10.566
Loading Kernel Symbols
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
* ... Read more

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Hi all, I am new to this forum & need some help. Over the last few days I have been having random BSOD's occur, usually only once a day or once every other day, during normal use. The BSOD is not happening while running a particular program but they are annoying. I have already run CHKDSK which I thought had solved the problem but unfortunately it hasn't. BlueScreenView says that Sftfslh.sys is causing my BSOD's but I don't know what to do to fix the issue. Any help would be very much appreciated.Attachment 352140

Answer:Random BSOD's occurring during normal use

BugCheck 3B, {c0000005, fffff88005d0e4e3, fffff88004e05640, 0}

Probably caused by : Sftfslh.sys ( Sftfslh+1a4e3 )

Followup: MachineOwner

BugCheck C2, {7, 109b, 0, fffffa8007d43540}

*** WARNING: Unable to verify timestamp for Sftfslh.sys
*** ERROR: Module load completed but symbols could not be loaded for Sftfslh.sys
GetPointerFromAddress: unable to read from fffff80003aae100
GetUlongFromAddress: unable to read from fffff80003aae1c0
Probably caused by : Sftfslh.sys ( Sftfslh+1a4d8 )

Followup: MachineOwner
Some important files in your upload are missing. Please execute both the options of the Blue Screen of Death (BSOD) Posting Instructions ... either one will grab all the files. They are very important in this case.

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Relevance 38.13%

In the last 2 days I've experienced BSOD constantly, I cannot figure out what is causing it and I'm in need of someone's help who understands these things

My PC specs;
HP with I5 processor
12gb ram

I added additional 8gb ram myself almost 2 years ago when I bought the PC.

I've had BSOD over the last year, but never more than a one off, or that doing a windows update wouldn't solve. This time is different, and errors are coming in all shapes and sizes from kernals to winsys32.exe errors. Yesterday, windows told me that I had a critical error, that was a first!

I've noticed that a few of my windows updates have failed this time too, and they're not even installing manually, don't know if this is related?

I've attached the .dmp files to this post (the event log txt document is over 20mb so I can't upload), I've ran memtest86 as seen in another thread and it isn't reporting any issues.

I'm at a complete loss as I can't use the PC at all just now which is going to affect my business.

Answer:BSOD occurring constantly and randomly!

Hi Welcome to Seven Forums.
To help us help you would you please add your systems specs? Here's how: System Info - See Your System Specs
Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built.

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.
After doing this your specs will be available in each of your posts. Click on mine in the lower left to see how it should look.

Could you upload the event log text file to MediaFire and link it here in a post? Thanks.

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Relevance 38.13%

A friends computer stopped working recently, when Windows was started it was possible to move the mouse, but no other interaction with the computer (clicking or keyboard). To try to fix this, I started the computer in safe mode, and did a virus scan with McAffee and removed Sdbot.worm.gen.j. This seemed to fix the problem, but now the computer will not even finish loading Windows, stopping after the login screen. Here is the latest Hijack This log:

Logfile of HijackThis v1.97.2
Scan saved at 12:35:11 PM, on 5/9/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\\Agent\mcagent.exe
C:\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://autoproxy... Read more

Answer:Sdbot removed, problems still occurring

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Relevance 38.13%

This being my first post, let me say that the info and advice contained on this site has already been very helpful to me. The instructions are thorough and clear, even for a computer neophyte such as myself.

My Problem
Over the past few months I have been plagued by the detections of trojans and other nasty malware on my main computer.

I am pretty sure I know how I was initially infected and I have moved to curb my riskier internet surfing habits.

My main problem is that I cannot seem to root out the infections. Recently, I have been having trouble installing new programs and fully uninstalling a few old programs, usually the error message involves some strange temp file that I cannot delete. And around the same time my anti-virus software has detected win32 trojans and virtumonde with increasing frequency. It seems that everytime I think I have rid my system of one, I find it pops up again a few days later often in a different location.

Until I stumbled on this site I was just resolved to format my hard drive and reinstall windows. As this will be a major pain, I would rather not resort to that option if at all possible.

I read the walkthrough and I believe I have taken all the appropriate steps before I posted here but my problems still persist.

I have attached all the necessary logs. Please let me know if any additional information is required or if I need to redo any of the previous steps.

Any assistance would be greatly appreciated.

... Read more

Answer:Re-occurring Malware on my system...need advice

Attached is the MGtools log.

Thanks again.


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Relevance 38.13%

Hi everyone! First, here is the .zip file:
Attachment 333777

I have a Dell Inspiron n5110 Lap-Top and i have Windows 7 x64 ( i have more specifications on my profile ).
Now, to tell the story. So, the BSOD has been bugging me for quite a while. First it was occurring once a week and it was just the code 0x0000F4. But as time was passing, it became stronger. Now the BSOD happens at least 3 times a day, and recently it started showing the code 0x000007A. I did chkdsk and no problems were shown. There was an event that happened that i associate with the BSOD, but i'm not sure, maybe it's nothing. So i plugged in my old game controller ( which was not working well and now it is completely dead, the cables are destroyed ). The first time i plugged it in, it started installing the drivers for it, but after that the USB port i used for the controller stopped working. I couldn't plug anything it in. After i restarted the computer, it started working again. Before that event, i didn't have BSOD. I plugged the controller again and it worked just fine, along some connection problems bcs of the controller cable. Oh, one more thing: I usually get 3 BSOD in a row. The first one occurs at random situations ( playing games, listen to music, going online etc.). That BSOD is the one with 0x0000F4. After that one, there is a blue screen without any code at all, and some text is missing in the bottom of the screen. And the third one is usually the same as the 1st. Recently, the 00000x7A started... Read more

Answer:BSOD 0x0000F4 and 0x00007A occurring very often, help

Seeing as you're running Windows 7 Eternity it's no surprise your machine is acting like that. Please install a genuine copy of Windows and if your BSODs persist we'll be happy to help.

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I recently built a computer, and soon after a stick of ram went bad. There was still another stick in it, so I just used that. I occasionally got BSODs, always when clicking or typing. I thought the remaining stick of RAM went bad, so I got new RAM. I keep getting BSODs, even with the new RAM. The error is SYSTEM_SERVICE_EXCEPTION and the file that it says caused the problem is win32k.sys. I got 2 of those within 30 minutes of each other. Here are my specs:

Biostar TA780G M2+
AMD Phenom x4 9600 (no oc'ing)
4gb Corsair XMS2 PC6400 RAM (the new ones)
Nvidia 9500GT graphics
Windows Vista Home Premium x64 SP2

I have integrated graphics disabled in the BIOS, and I just did a BIOS update to make sure. I got the second BSOD after the update. I am thinking that the problem is Windows not getting along with my motherboard, because when the old RAM died, I RMA'd the motherboard because I thought that was the problem. They sent me back the same model, but a different revision. I'm also using the System Builder version of Windows. Can I re-install Windows? If I can, would that fix my problems?

Answer:[SOLVED] BSoDs occurring in Vista

Here are the dump files that were generated. Also, the PSU is a PC Power & Cooling Silencer 500.

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I keep getting a BSOD when I'm working ever since getting my PC. Originally I thought it was simply a matter of updating my drivers but this has not solved the problem. It seemingly happens completely randomly. this was the last error message I got on the BSOD:

A process or thread crucial to system operation has unexpectedly exited or been terminated.

Technical information:

*** STOP: 0x000000F4

The main programs I'm using are Adobe Premiere CS5.5 and the Foundry Nuke and Google Chrome although it happens even if none of these are open.

Attachment 335290

If anyone can give me some advice on how to fix the problem I'd really appreciate it. I'm at a total loss.

Thanks a lot for your time!

Answer:BSOD error 0x000000F4 keeps occurring

Ha! Welcome to the party. lol

Sorry, I don't mean to laugh. But, I am having the same damn issue. Everything else on my bloody machine works, except for a couple things I try to launch. I try to launch a .exe, crash. I try to launch a program, crash.

Does your 0X0F4 screen load the dump file, or just sit there? By that, I mean does it collect the data from the crash?

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My workplace has recently upgraded their computers from Win 7 to Win 10 and numerous issues have arisen. Most of the computers regularly run into a stop error. I understand that it is a driver that is causing the issue but I am having issues locating
the specific driver. I compared a hard drive that is crashing to one that is not and the drivers between the two were identical (both in drivers and version numbers). 
The error code is NO_MORE_IRP_STACK_LOCATIONS and the driver is CLASSPNP.SYS . 
Here are the dump files I have accumulated after letting the computer run all night. If anyone can point me in the right direction, would be much appreciated.

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Hey guys so im having some issues again with it randomly blue screening. as before it seems to happen more often when playing a graphically intensive game but also happens seemingly randomly as well. When it blue screens it often has issues booting up after and will often blue screen during the the black starting windows screen. Also on rare occasions after hitting the power button no video is displayed on screen. I caught one of the blues screens which was MEMORY_MANAGEMENT so I ran a memory test which came back fine. I was just hoping someone could shed some light on this for me.


Attachment 336596

Answer:Multiple Different BSODs Randomly Occurring again...

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {7fefdcb6f6a, 2, 0, fffff880084daca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner

2: kd> !thread
GetPointerFromAddress: unable to read from fffff8000310c000
THREAD fffffa800929c060 Cid 0c18.0c1c Teb: 000007fffffdc000 Win32Thread: fffff900c1a93ae0 RUNNING on processor 2
Not impersonating
GetUlongFromAddress: unable to read from fffff8000304bba8
Owning Process fffffa80092bfb30 Image: VDeck.exe

Name VIA High Definition Audio
Manufacturer VIA Technologies, Inc.
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000\4&4AC9A6C&0&0001
Driver c:\windows\system32\drivers\viahduaa.sys (, 1.27 MB (1,327,520 bytes), 5/15/2010 7:11 PM)
Update your audi drivers - they are significantly outdated.

Run Windows Update - install all updates, including the optional ones.

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