Computer Support Forum

Ideapad z500 NVidia Problem

Question: Ideapad z500 NVidia Problem

Hi all. I bought a Lenovo z500 notebook 3 days ago. Everything is perfect but I have a big problem. As you know, this machine has 2 graphic cards, one of them is Intel and another is NVidia. - I have downloaded the Intel Graphic drivers from Lenovo's support website and I could install it correctly. However, if I try to install a NVidia driver it says "Graphics driver could not find compatible graphics hardware" I tried the newest driver and some old drivers + the driver from Lenovo Support website but I couldnt install it.- Also there is nothing about NVidia in the Device Manager. It only shows Intel graphic card.- Monitoring programs like AIDA64, CPU-Z, GPU-Z show only Intel, they cannot see NVidia too.- I updated the bios to the newest version, v18 but nothing changed.- Graphic setting is "Switchable" in the bios. Now, how can I fix this problem ? Thanks.

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Answer: Ideapad z500 NVidia Problem

Emperion wrote:Hi all. I bought a Lenovo z500 notebook 3 days ago. Everything is perfect but I have a big problem. As you know, this machine has 2 graphic cards, one of them is Intel and another is NVidia. - I have downloaded the Intel Graphic drivers from Lenovo's support website and I could install it correctly. However, if I try to install a NVidia driver it says "Graphics driver could not find compatible graphics hardware" I tried the newest driver and some old drivers + the driver from Lenovo Support website but I couldnt install it.- Also there is nothing about NVidia in the Device Manager. It only shows Intel graphic card.- Monitoring programs like AIDA64, CPU-Z, GPU-Z show only Intel, they cannot see NVidia too.- I updated the bios to the newest version, v18 but nothing changed.- Graphic setting is "Switchable" in the bios. Now, how can I fix this problem ? Thanks.See if this will help:1. Go to device manager2. Click "Action"3. Select "Add legacy hardware"4. Follow instructions

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Why i can't use nvidia 3D Vision or 3DTV Player on my IdeaPad Z500 with geforce GT740M, on nvidia site we can find that GT740M is supporting 3D Vision so why you are enter limitations in Z500??? i Have 3D DLP projector and i can't use it. I have old PC with old nvidia geforce and i can use 3D Vision, why you are not supporting 3D Vision? I bought it in order to use 3D Vision or 3DTV Player and i know that GT740M is supporting it but why you bring limitations for users and does not inform about not fully operational GT740M in your Z500?

Answer:IdeaPad Z500 Nvidia 3D Vsison problem.

Is there any support on this forum, can anyone answer for my question? I have buy lenovo Z500 anf i can't count on any support?

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HelloLaptop Lenovo IdeaPad V580c (59-387366)Laptop Lenovo IdeaPad V580CA (59-381121)Laptop Lenovo IdeaPad Z500 (59-371606)there the video card nVidia GeForce GT 740M, 2 GB. What sort of Memory Bus Width? 64 or 128?What about Laptop Lenovo ThinkPad Edge E530 N4F76RT Black (http://shop.lenovo.ua/notebooks/Lenovo-ThinkPad-Edge-E530-N4F76RT.html#characteristics). What is Memory Bus Width?

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I'm so mad, because I really like this function on my notebook but I can't find a solution. The panel works, the problem is that if I click on it, the sound of music or film doesn't change. 
 
Please help meeeeeeee 
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity & normalized font size.
 
 

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Hi everyone, I have trouble with my audio driver on my lenovo laptop. After I updated BIOS to version 1.21, my sound stopped working. I tried to reinstall audio driver, but when I reboot my computer, sound is not working again. Dont u know some solution? I read about flashing BIOS back, but I dont know where to download old version. Sorry for my english and have a nice day, Owery













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Answer:ideapad Z500 sound problem

Owery wrote:Hi everyone, I have trouble with my audio driver on my lenovo laptop. After I updated BIOS to version 1.21, my sound stopped working. I tried to reinstall audio driver, but when I reboot my computer, sound is not working again. Dont u know some solution? I read about flashing BIOS back, but I dont know where to download old version. Sorry for my english and have a nice day, OweryYou can try updating the chipset driver, IMEI driver and the sound driver in this order.

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hi...  i have z500 and i really really love it, its been 1 year and 4 months since i have this. this is the best laptop ive ever had. But yesterday my screen display had a vertical lines and some colors. i dont know what happend.  i think its the LCD that's malfunctioning. i tried to plug it into a secondary monitor and it work properly. but in the latop's screen is the same...would you please help me for this.. i really miss my laptop. please   Its the only gift i want this christmas. 

Answer:Ideapad z500 display problem

Hi Beabongon,
                
Welcome to Lenovo forums.
 
As per the query we understood that you are facing issue with lines on screen on your Lenovo Z500 laptop.
 
Try to move the laptop screen and check for the issue. If still the issue persist then try to update to update the drivers and check for the issue.
 
Click here for the display driver for the operating system windows 7.
 
Click here for the display driver for the operating system windows 8.
 
Check in BIOS for the issue, if still the issue persist then the LCD is faulty which needs to be replaced, please visit the nearest service centre for further details.
 
Click here to open a link where you can select the country and get the exact contact support number. I?m sure they will be a great help.
 
Hope this helps. Do post back if issue persists!
 
Best regards,
 
Ashwin.S





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Hi everyone in my firt message.I read a lot about some unsolved Wifi problems in the U an G series, but not so much in the Z series.And i was wondering if this Z series have already solved this Wifi problem, or if itīs because this models are more recent.I was going to buy this laptop, but all this problems, make me think it a little bit more.Thank you for your help.

Answer:Is there any known problem with the WIFI in the Ideapad Z500 ?

Hi
 
Welcome To Lenovo Community
 
 Please find various reviews which should help in taking a decision
 
http://reviews.lenovo.com/8923-en_us/D154D5AC6B50D842DA0C71463DC39B2A_12F0696583E04D86B9B79B0FEC01C0...
 
http://www.youtube.com/watch?v=hB-n-0haKmU
 
http://www.theverge.com/products/ideapad-z500/6058
 
http://www.engadget.com/2013/01/06/lenovo-u310-u410-touch-z400-z500-touch/
 
 
 
 
Hope This Helps
Cheers!!!
 
 
 
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Hello Guys,recently bought Lenovo IdeaPad Z500.Although I am not a big fan of Windows 8, but I install it and now I use it.Everything is Ok. I noticed only one problem and it is with WiFi.As I start to download a film from torrent it won't download at the maximum speed my connection allows. I've tried to download the same movie with my other laptop and everything is OK. The difference is in the range of 800 - 1000 Kb/sec.I do not know whether this is a manufacturing defect or just something with WiFi card and/or driver's.Please help me.  Greetings.

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hello!i have a real problem after updating all official drivers including bios v1.18 - integrated camera stop working. win8 tell me there is an unknown device with error code 43, USB\DEVICE_DESCRIPTOR_FAILURE. when i m trying to install driver from this site the error appears "NO APPROPRIATE DRIVER TO BE INSTALLED". any other soft for the using camera says there is no camera on the board. also i tried in vain to recover win8 at the time i had bought z500 with "onekeyrecovery" - this problem didnt solve. help me pls, do u know any ideas?regards.

Answer:IdeaPad Z500 - webcamera problem win8

hi FlabsteR,
 
Welcome to the Forums.
 
Can you try the following:
1. Uninstall the Camera Driver from Control Panel (large icon view) > Programs.
2. After uninstalling, go to the UEFI Firmware Settings and boot into the BIOS. In the BIOS, press Fn+F9 to load the default settings and press Fn+F10 to save and exit.
3. Let the machine boot back to Windows and install the driver below (if necessary):
  
Camera Driver (AzureWave, Bison, Chicony, D-max) for 64-bit Windows
Version: 6.2.9200.10192/3.12.1023.1
 
Also, check on the Device Manager if you see an item in the entry "Imaging Devices".
 
Let me know your findings
 
 
Regards

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I recently installed the latest updates from "Windows Update" and much to my surprise, after trying to restart my laptop, it wouldn't do so. I tried accesing to "One Key Recovery" by pressing the novo button on the left side but it does not work. After pressing either the power or the novo button, the screen just goes black. Doesn't load either the lenovo start screen nor the windows boot one. Has anybody ever had a similar problem or knows haw to fix it? Thanks in advance.

Answer:Boot problem in Lenovo ideapad z500

Josh751 wrote:I recently installed the latest updates from "Windows Update" and much to my surprise, after trying to restart my laptop, it wouldn't do so. I tried accesing to "One Key Recovery" by pressing the novo button on the left side but it does not work. After pressing either the power or the novo button, the screen just goes black. Doesn't load either the lenovo start screen nor the windows boot one. Has anybody ever had a similar problem or knows haw to fix it? Thanks in advance.Do you have AVG installed? There is recently a problem with AVG and one of the Update.

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HiAfter updating the Bios to 1.21 I have problem with the fn key,I mean that in order to lower the volume I have to press fn + f3(whereas before it worked just press the f3). What to do to make the function return as it was. Thanks













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Answer:Ideapad z500 fn key problem after Bios update to 1.21

After installation of BIOS upgrade version 1.21 on my Lenovo Z500 laptop, F buttons doesn't work properly. What is the solution? Thanks. Francesco.

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Hi,my problem is, my Lenovo is infected by Trojan, so I wanted to reinstall it with original Windows 7 disc.Next problem is that my dvd mechanic cannot read or load the install disc.I tried also usb boot but the same result, shows blach screen and nothing.. So I tried system recovery. It shows this: Boomgr missinghttp://shockwave3.rajce.idnes.cz/Bios#20150804_125037.jpg and Bios setup is strange: http://shockwave3.rajce.idnes.cz/Bios#20150804_120852.jpg and now http://shockwave3.rajce.idnes.cz/Bios#20150804_122140.jpg so I have no idea what to do next?? Will anybody help me please. Thx 













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Answer:Bios Problem, Lenovo Ideapad Z500

Problem was in wrong usb flash disc. Solved

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hello guys ....i am havng ideapad z500...yestrday i updated my bios from V1.18 to V1.21...but after update i have been faceing two major issues ...1) the FN key function are change ie.before bios update i can mute,increase,decearse brigthness and volume by just pressing f1 to f12 key bt now after update i have to press FN +F1 ...F12to do so...its really frustratingthen2) after bios update i m getting blue screen telling DRIVER _POWER_STATE_FALIUREplssssssssss..guy anyone tell me d solution for these issue  thanks in advance

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Hello all, I have a Lenovo Ideapad Z500 taking long time to boot (almost 30 min) The computer is stuck with black screen during 30 min, before the lenovo logo appears and then it boots fine. Before logo, just a black screen and power looks good. The problem, the fans don't work and the computer gets very warm. Sometimes, because the high-temperatures, it automatically switches down, because temperatures, before seeing the lenovo logo. With lenovo diagnosis software I have checked all the hardware, and the tools says all hardware is ok. My os is Windows 10. Could you please, somebody help me to solve this problem? I'm afraid the heat of the start could harm my computer. Why this boot is taking so long before logo? Thank you in advance, ip

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My graphics card is not working, my previous OS is Win8 64bit and I downgraded it to Win7 32bit.. Even before it was Win8 I can't use my Nvidia GT740M, after downgrading my OS its still the same, and the brightness of Z500 is still dim.. What can I do?

Answer:Z500 Nvidia GT740M driver problem

Have you tried downloading the latest graphics drivers from NVIDIA Website.Go to Nvidia Website, choose driver downloads and selecte the correct OS and graphics card series. Sorry I cant post a link, since I am in office right now.

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Hello everyone, I just bought Lenovo Z500 laptop few weeks ago,i encounter a little problem here, after installing nvidia gt 635m driver im experiencing random unexpected shutdown(no error or shutdown process) and sometimes nvidia gpu working!!I test everything, download latest driver from Lenovo site.. latest driver from nvidia site? etc ?But problem not solved? and I had to disable nvidia gpu from bios .After that there is no shutdown but left site of laptop is to hot? is this normal??I also install CPUID HWMonitor to monitor cpu temp and value of cpu temp is 71C. is this normal to?What should I do.. ?Help me please.Sorry for my poor english

Answer:lenovo idapad z500 nvidia gpu problem

Dear Edris
 
Welcome in lenovo forums
 
Kindly send your machine to the nearest service center for physical check
 
Thanks
Alaa





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Hello. My cat walked on right side of keyboard and has stood on keys.The brightness on the screen is now really dim, even though the brightness setting is on max??Any ideas on a fix?Using Windows 10 if that matters, andhave already restarted but didn't work

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Hallo Guys, I have webcam problem since i have upgraded my os from win 8.1 to win 10. When i tried to use my webcam for skype or other purposes, the picture started to slide and it didnt stop. i already have re-installed the webcam driver but still the problem still occurs until now. maybe you guys have the same problem like me? or anyboby have a solution for this problem? best regrads 

Answer:Webcam problem after upgrade to windows ideapad z500

Hello,Welcome to Lenovo Community. Sorry to learn of your problem with Windows 10.
If your Z500 is not on Lenovo's Compatibility List for Windows 10 upgrade, you might consider reverting to the previous operating system.

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Hi! Firstly sorry for my bad English. Yesterday i was playing the game with my friends. When we are playing we press  a lot of keys.(There can be different combinations or we may have damaged.)-I reviewed the previous subject but they are not working for me.-I tried FN+SPACEBAR combination but this is not working.-I tried Lenovo Energy Manager it is not working.-Caps Lock and Num Lock's light is working.   

Answer:Lenovo ideapad Z500 Touch backlit problem

Hi utkutrk , 
 
Welcome to the Community Forums.
 
You can try testing individual key specially FN and spacebar if it is working.
 
Turn off the machine and disconnect the ac charger and battery if you have the tools.
Press down the power button for 12 seconds to drain flea power.
Place back the battery and connect the ac charger.
Restart to check if backit keyboard works ( test further with FN + spacebar pressing 2-4 times).
 
Update us how it goes.
 
Regards

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When I was playing Mass Effect 2 the game would suddenly freeze but the sound would keep going, though it would sound like a horn being blown down industrial fans and every so often would revert back to normal. If I had earphones in it would keep swiching to speakers instead. If I didn't Ctrl+Alt+Delete to task manager the laptop would sometimes blue screen or if I didn't end the task it could also blue screen. I thought the laptop needed to be refreshed so I did so, reinstalled all drivers and the game but it was still happening. I even found that when I went onto the nvidia control panel and looked at the spinning preview image, after a few seconds the system would freeze until getting the message about the driver not responding and successfully recovering. I've tried 3 drivers (The original that shipped with the laptop, the latest lenovo released driver and nvidia's latest driver) but they all had the same problem. For now I have just completely removed the nvidia drivers and haven't had any more problems. I would like to get the graphics card working again and was hoping someone might know a soloution. The Graphics Card is the Nvidia GeForce GT 740M. The most common blue screen I was getting when I wasn't gaming was the driver_power_state_failiure one and when I was I think it was the dpc_watchdog_violation one.

Answer:Ideapad Z500 Touch graphics card problem

There is no solution that I can find. If anyone knows anything or could at least put me on the right track I'd be very grateful.

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Hi! Firstly sorry for my bad English. Yesterday i was playing the game with my friends. When we are playing we press  a lot of keys.(There can be different combinations or we may have damaged.)-I reviewed the previous subject but they are not working for me.-I tried FN+SPACEBAR combination but this is not working.-I tried Lenovo Energy Manager it is not working.-Caps Lock and Num Lock's light is working.   

Answer:Lenovo ideapad Z500 Touch backlit problem

Hi utkutrk , 
 
Welcome to the Community Forums.
 
You can try testing individual key specially FN and spacebar if it is working.
 
Turn off the machine and disconnect the ac charger and battery if you have the tools.
Press down the power button for 12 seconds to drain flea power.
Place back the battery and connect the ac charger.
Restart to check if backit keyboard works ( test further with FN + spacebar pressing 2-4 times).
 
Update us how it goes.
 
Regards

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- right now the laptop wont start up at all it just gets stuck on the lenovo boot screen/ restarts itself- laptop is trying to do something and feel hot- i have reinstalled using lenovo one key recovery twice, 1st time finished in an hr or so, 2nd time took about 25 hrs- system recovery using the NOVO key doesnt work- i only backed up my personal files, it was mostly smooth (~20MB/s) but there were random files that went really slow/stuttered (~0 to maybe 100 kB/s)- opened up the whole thing, tried clean/replug hard drive does this mean i need a new hard drive? if so, how do i go about installing windows on the new one because laptop wont start so i cant backup windows files for the registration key? thanks  













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Answer:Lenovo ideapad z500 hard drive problem?

Sure looks like the hard drive is failing, and needs to be replaced.     If it is under warranty, I would have it fixed under warranty.     If not, Lenovo support should be able to send you recovery media to reinstall Windows (WIndows 8?), and I believe on that model the Windows Product ID is stored in the BIOS, so the Windows product ID key will be applied automatically when you reinstall. Good Luck  http://www.lenovo.com/contact/uk/en/  Lenovo Support - United Kingdom0333-777-3991 (National Rate)9:00 - 18:00 Monday - Friday  

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Hi, I have an Ideapad Z500 with an W8.1 installed on it. I updated the bios to the last version but after that I can not control the luminosity level anymore. When I try to do it pressing the Hotkey it trurns to the lowest level of luminosity and I can only fix it by pressing the hotfix key when the laptop starts. I can not return to the old bios version. What shall I do? can anyone help please. Thank you













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Answer:Ideapad Z500 Luminosity Problem after updating bios

You can update or reinstall the display driver and check the luminosity is same as before.Steps to uninstall display driver1. Open Device Manager2. Go to Display Adapters, right click, choose Uninstall, and then restart your computer. Download and install latest video drivers from below link givenhttp://support.lenovo.com/en_US/downloads/detail.page?DocID=DS032587

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Hello I have problems with my LENOVO Z500 touch computer.It seems that when you disconnect headphones, the computer doesnīt realized, and it doenīt make any sound until a few minutes or hours...Iīd like to know if itīs a particular problem, or itīs a fabric problem. Is there any accion to solve it? Thanks.

Answer:Sound problem with my LENOVO Z500 touch ideapad

Hi Iraldo,
 
Welcome to Lenovo Community!
                 
As per the query we understood that you are facing issue with sound card of your Lenovo Z500 laptop.
 
Please try to update the audio drivers and check for the issue.
 
Also try to update the BIOS and check for the issue.
 
Do post us back if the issue still persists.
 
 Best Regards
 
Ashwin.S





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hi, i've recently bought the lenovo z500 for gaming purposes. before buying, i noted that it said it has a nvidia gefore GT 645m graphics card on the description.  but when it arrived,  i went into the nvidia control pannel it says it has GT 635m. it seems to be struggling with games and others who have the same laptop seem to have GT 645m. is there a way to upgrade it? it would be much appriciated if someone could help! thank you

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Once I opened my laptop and it was in a OKR mode and it would not boot normal, just keep going into OKR mode. I performed OKR but nothing change (except loosing my data which I checked using Ubuntu). Is there any way how to make it boot normal? Or to reinstall windows using some other tool? Is it some system bug?

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Hi,my hotkeys usualy works perefectnow i came back from work pulled the laptop out (Z500 ideapad)the F buttens doesent do the functions (Example: when i press F4 i get to the shutdown menu, or Shutting down screens of windows i use)how ever Fn+Space does turn the keyboards light on, so i guess there is no problem with the Functions but maybe when my girlfriend used the computer she accidently changes somthing?any suggenstions?

Answer:Hotkeys problem - doesent work (suddenly) Z500 ideapad

bump? anyone?

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hello every onei do have problem with my touch screenbad thing i can talk about it its some thing you have to see it yourself so please check this on youtubeNotice   ( pass first 1 min from video) https://www.youtube.com/watch?v=yGVoiU-VZ2g

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I just recently got the Ideapad Z500 for my birthday and I loved it but there is one thing that is doing my head in and I wonder if there is a way to stop it or fix it. Basically the "i" key on my keyboard is super sensitive and I don't need to push it down, just slightly touching it types an "i" and means I keep accidentally typing an "i" just because I accidentally touched it. Does anyone have the same problem and do you know if there is a way of fixing it?!

Answer:I key on Ideapad z500

should also mention I don't know if this is a feature of the laptop considering the "i" is a commonly used key??

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Question: Ideapad Z500 HDD

Hi All,I have a Z500 Ideapad, and would like to purchase a Samsung SSD drive, but i am unable to see compatability list for the SSD that i would like. I have ben advised by Samsung to ask Lenovo, if my laptop can support  SATA3 SSD. If more information is required, please let me know. Regards,Craig

Answer:Ideapad Z500 HDD

Page 26 states 7mm/9.5mm SATA drive. Why not call techsupport for details?

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Question: ideapad z500

i got ideapad z500 and its truning out to be a great disappointment to me... its battery life is poor and fans are always working like even i trun it on fan kicks in... i have read so many similar complients abt dis model but now i m clueless wht to do... if i cud change da laptop n get another lenovo thn which one i sud get??? i checked with alot of people before buying lenovo and everyone said its da best bt it didnt trun to be the best for me... m a student n its really hard to afford a laptop... help me...

Answer:ideapad z500

hi Safi2905,
 
Welcome to the Forums.
 
You might want to follow this thread and apply this battery firmware update to address the battery concerns. As for the fan kicking in at power up, this is most likely a thermal design to keep the laptop running cool - unless you're hearing rattling / grinding noise that might indicate a faulty fan, otherwise, this is normal.
 
If you're leaning towards a new lenovo unit to use mostly with MS Word/Excel and web surfing, check out the U Series / S series models (if you're a typist, check out the S300)
 
 
Regards

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I bought an Ideapad Z500 a year and a half ago with the following specs :-Core i7-3632QM 2.20ghz-6GB ram ddr3-Nvidia gt635m 2GB-Windows 8 enterprise 64bitis it possible to upgrade ram to 8 gigs and also upgrade the gpu to a Nvidia 645m or 740m or 840m or any better GPU.My friend have the same laptop but with a gt 740m 1GBAnd is it possible to make my laptop specs like the one belowBrandLenovoItem Weight2.2 KgProduct Dimensions51.4 x 33.6 x 8 cmBatteries:1 Nonstandard Battery batteries required. (included)Item model number59367151SeriesIdeapad Z500ColorDark ChocolateForm FactorPortableScreen Size15.6 inchesProcessor BrandIntelProcessor TypeCore i7Processor Speed2.2 GHzProcessor Count4RAM Size8 GBComputer Memory TypeDDR3 SDRAMHard Drive Size1 TBGraphics Card DescriptionNvidia GeForce GT740Graphics RAM TypeVRAMGraphics Card Ram Size2 GB 

Answer:Ideapad Z500 Gpu upgrade

Hi abodialansi,
 
Welcome to Lenovo Community Forums!
 
This configuration with the RAM is OK
 
Based on the Datasheet of your model This can go to 8GB / 16GB
Ive highlighted the option you prefer with the RAM

 
About the Discrete NVIDIA GPU, Itis soldered to the Mainboard thus not letting any upgrade to it.
Upgrading the board means upgrading the whole Motherboard, which might not be preferred since it may only give you a minimal upgrade in terms of performance.
 
Hope this info helped
Cheers!





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Hi.I bought the Lenovo Ideapad Z500 and I'm trying to boot from a USB drive in order to install Windows on it.When I start the boot menu I only see the hard-drive, the DVD and the network.I tried to set both UEFI mode and Legacy mode in BIOS but the USB stick does not appear in the menu when I boot.I put the image of windows with Windows 7 USB DVD Download Tool which formats the stick in NTFS mode.I have the latest BIOS v1.21 and I tried with 2 different USB sticks: one 16GB USB 2.0 Corsair and with a 32GB USB 3.0 ADATA both on USB 3.0 and USB 2.0 ports on the notebook.I really haven't seen anything like this in my entire career. I even downloaded the file efi\boot\BOOTX64.efi and replaced the one that Windows come with on the specified folder on the USB stick ....Why is so difficult to choose the USB boot drive on the newer notebooks?Does someone have a clue how can I boot from USB?Thanks in advance!  Bupitz













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Answer:USB boot for Ideapad Z500

Hi,
 
I don't think I can be of much help, but a couple of things to try:  if your USB flash drive is formatted NTFS, it will only boot in legacy mode if it is bootable at all.  One thing you might try is to set the partition active if it isn't already.
 
If you want to boot in UEFI mode, format the flash drive with a single FAT32 partition.  Copy the contents of your install DVD to the flash drive.  If you're using an ISO copy the contents of the iso using a tool like 7zip.  UEFI bootabiliyt doesn't require using a special tool to prep the drive.  Just format it and copy the install medium to it.
 
Win7 requires CSM support in bios to boot successfully in UEFI mode.  That may always be enabled in UEFI mode or it may be a separate option in BIOS.
 
Z.

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Hi, I have an IdeaPad z500. I have been facing issues with the wireless connectivity. In my room, at the same place, sometimes I get full bars and the internet works fine. But on some days it shows just 1 bar and the internet doesn't work. This is random behavior.  I checked with the Intel Driver update, the wireless driver is updated. It's Intel(R) Centrino(R) Wireless-N 2230.  

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I've just changed my battery setting last week to optimize them, and at first the level kept at 60% as i thought it should be since i always keep the laptop with the plug, but after two days it lowered keeping at 59%, and today it lowered again staying at 58%, anyone knows why?   Thanks

Answer:Ideapad z500 battery

Try updating your battery firmware. Here is the link: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS035310

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Hi,
 
My one month old z500 fails to boot and gives an error message saying "DEFAULT BOOT DEVICE MISSING OR BOOT FAILED." 
 
This happened after i had to force my pc to shut down by pressing and holding the power button because it hadn't been responding for a while and I was only browsing on the web. When I attempted to restart it I encountered that error message
 
I suspect it's a hdd related problem because when I enter BIOS it says "not detected" in front of "Hard Disk" caption. That means hard disk is not recognized by BIOS. I tried one key recovery but it's useles cause nothing happens when I press okr button.
 
What do you think this is caused by and what should be done to recover my pc.
 
Thanks in advance...  Sorry for bad English.
 
Moderator Note; picture showing s/n edited for member's own protection

Answer:Ideapad z500 won't boot

Power down. Press the NOVO button. Choose Bios setup. Disable Secure boot. Disable PXE boot to lan. Save and exit.

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Brightness problem with Z500. I have run all Lenovo system checks, updated Intel and Gforce drivers, appears to be all ok. But the screen on the laptop has gone dim.Isouspect that this could be a power saving issue, any ideas please?










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Answer:Lenovo Z500 ideapad

Brightness problem solved, due to information below.

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I have an Ideapad Z500 running Windows 8.1 pro but get many problems such as "Reset your Pc not working "Insert Media Some files are missing. Your windows installation or recovery medial will provide these files". This is a frequent occurrence. I have tried reinstalling and repairing but the same problem arises. Microsoft's answer to this is: How to create installation media for a PC refresh or reset http://windows.microsoft.com/en-IN/windows-8/create-reset-refresh-media but I can't do this as I don't have a PC running Windows 7. There is also the problem of so many unwanted adverts on Windows 8 that I get frustrated at times as othe time consuming problems arise.A computer savvy friend suggests I change the OS to Linux 12.04, so I ask do you have experience of this and is the OS compatible with the Z500. Is it a simple uninstall Windows 8 and install Linux or are there complications?Failing that do I downgrade to Windows 7 (at more cost) or can you recommend some other option. Windows 8 is totally spoiled because of all the intrusive adverts, especially on XBox. 

Answer:Ideapad Z500 OS change possible?

khamsripai wrote:I have an Ideapad Z500 running Windows 8.1 pro but get many problems such as "Reset your Pc not working "Insert Media Some files are missing. Your windows installation or recovery medial will provide these files". This is a frequent occurrence. I have tried reinstalling and repairing but the same problem arises. Microsoft's answer to this is: How to create installation media for a PC refresh or reset http://windows.microsoft.com/en-IN/windows-8/create-reset-refresh-media but I can't do this as I don't have a PC running Windows 7. There is also the problem of so many unwanted adverts on Windows 8 that I get frustrated at times as othe time consuming problems arise.A computer savvy friend suggests I change the OS to Linux 12.04, so I ask do you have experience of this and is the OS compatible with the Z500. Is it a simple uninstall Windows 8 and install Linux or are there complications?Failing that do I downgrade to Windows 7 (at more cost) or can you recommend some other option. Windows 8 is totally spoiled because of all the intrusive adverts, especially on XBox. Why not let your computer savvy friend do what she/he has suggested?

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I bought Lenovo Z500 1.3 year back. It started giving problems after the warranty got expired. First of all the Graphic card got crashed and now have issues with Keypad. This is very dissapointing .  

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Ideapad Z500 won't turn on, tried removing battery and plug directly using AC adapter but still won't work.

Answer:My lenovo Ideapad Z500 won't on.

Please help.

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After windows 8.1 upgrade, pc won't sleep, automatically or when i press sleep it's the same thing, display goes off but leds and fan still works and after 3-4 minutes the pc completely turns off. I upgade all the drivers, i don't know what else to do. Please help me, Thank you 

Answer:ideapad z500 won't sleep

hi Vincenzo,
 
Welcome to Lenovo Community Forums!
 
Can you try turning on Hybrid Sleep and disabling fast start up
also try rolling back the Intel Hd graphics driver under device manager.
 
see if that will the issue will remain,
 
 
 
Regards
Solid Cruver





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Hi,I have z500 ideapad with 6 GB ram,1TB HDD and i5 processor...could you please tell me till which memry system will support...shall I upgrade to 12 GB8gb and 4 GB in two slotsPlease adviceThanks,Rajesh

Answer:Z500 ideapad RAM upgrade

hi Rajesh,
 
Welcome to the Forums.
 
From page 26 of the HMM, the Z500 can take up to:
 
Standard  Memory ? DDR3-1600/1333MHz SODIMM Ũ 2 (max 16 GB)
 
A 12GB (8GB+4GB) upgrade is also feasible but if the machine came with 4GB (2GBx2), I would go for an 8GB(4GBx2) or 16GB (8GBx2) depending on your needs and workload.
 
More info:
Lenovo IdeaPad Z500 compatible upgrades - Crucial
Z500 Disassembly Guide (see FRU Videos)
 
Edit:
Added links
 
 
Regards

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I pressed the brightness button on my pc and the backlight dimmed and I can hardly see the screen. Please can you let me know how to fix this.

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Hello,I am thinking about purchasing an Ideapad Z500 and I would like to ask, if there is an empty slot for a mSATA SSD? I could not find any Z500 model with an SSD. I will appreciate any help on this topic. Thanks 

Answer:Ideapad Z500 - mSATA SSD??

I had a look in mine... no msata connector. The empty space and the solder pads are there on the board, but NO connector It looks like that the control chip for the (optional) msata port is missing as well. Now ordered a bay for the optical drive, including converter from msata to 2.5" sata.

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Hi, I am in the market for a new laptop and have narrowed my choices to the Sony Vaio S here http://bit.ly/TAPlYC with Windows 8 Pro and 1 year of support as perhaps the only upgrades and the IdeaPad z500s here http://lnv.gy/WtWizp . I am upset that Lenovo does not offer the 7200 rpm option for the hard drive nor a higher screen resoltion. I personally think the 1920 x 1080 on the Viao S is a bit too high, but the 1366x768 of the z500 is way way way too low in my opinion. I want to love lenovo because the community seems great, but the lack of upgrade options is troubling.  Also, a more general question: I am a web developer that does php/html/css editing/developing using a text editor (not heavy ones like Dreamweaver), watches netflix and listens to things like Spotify. Are the HD 4000 Graphics good enough for me? I know RAM is helpful here, but I like to buy my own RAM because it's fun hunting for it (thats why I dont need an 8GB lenovo option to buy) Any thoughts/advice? Thanks, James

Answer:IdeaPad Z500 - low specs?

hi James,

Welcome to the Lenovo Community.

If you're leaning to the Lenovo Z500, the built-in HD 4000 graphics will be good enough for any php/html programming (especially if you use editors) as this embedded graphics card is on par with the AMD Radeon HD 7520G (based on 3D benchmark).

The screen size though is something that can't be customized but the HDD, you can. If you want fast boot-up,and response time pf your programs you might wanna consider switching to SSD as it's 2-3 times faster than a regular HDD and you can get an enclosure to convert your HDD as an external drive or make your system a hyrid drive (SSD as primary, HDD as secondary, you will need this:
http://tinyurl.com/ckmn7no

You can find reviews here:
http://tinyurl.com/27v88ob

Hope this helps.

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Hi there, I am having issues trying to play sound through to my headphones, the sound either comes through the speakers and the headphones or I get no sound from the headphones and solely through the speakers when all I want is sound from the headphones!I have tried unistalling bluetooth from the device manager and updated the drivers etc etc but still no joy, please help is there any joy in an adapter for the jack socket as I get sound but only through both, the headphones do not show up anywhere so I can configure them either, its as if the laptop does not recognise them (oneil philips). Many Thanks

Answer:Z500 Ideapad help with headphones

Cheers for the replies...........................

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HI,I want to know about the manufacturer of RAM of Z500 core i7 3rd Generation,I just got my laptop serviced at a local repairing store due to water damage, I have doubt that they might have replaced the Ram.CPU-Z shows manufacturer as "Hyundai Electronics":Any information will be appreciated.













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Answer:IdeaPad z500 Ram Manufacturer

Hi kamran123ali,
 
Welcome to Lenovo Community Forums!
 
That is pretty much correct.
 
Some Lenovo RAM are manufactured by Hynix Semiconductor (Hyundai Electronics)   
Part number starts with HMT
 
Hope this helps
Cheers!
 
 
 





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Hello, I want to replace my Ideapad Z500 with a HD Screen, where could I buy it? I have a old Macbook since 2007 with better resolution and ppi than this model. I am a photographer and it is very important for me the HD Screen.

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Hi all, I have an issue with my Lenovo Z500 touch. The USB 3.0 port on the left is not working. When I attach an external HDD, the HDD light is on, so it is powered, it is not seen by my pc.I have looked in the Device Manager and there's an error in the USB xHCI Compliant Host Controller. It says that the device cannot start. Tried to udate the driver, but it says that the driver is up to date. I have Windows 8.1. The other 2 USB 2.0 ports work fine. Any idea? Could be a driver problem? Here is the event in the Device manager: Device PCI\VEN_8086&DEV_1E31&SUBSYS_397717AA&REV_04\3&11583659&0&A0 had a problem starting.Driver Name: usbxhci.inf Thank you in advance. Michele

Answer:Ideapad z500 USB 3.0 not working

I uninstalled all the USB drivers, then rebooted. The Device Manager says that the USB controller works properly, however, the HDD is still not recognized.

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Hello!I bought my new Lenovo Ideapad Z500 only two weeks ago and since than it works fine, however yesterday it produced a very strange error. When I turn on my laptop it stops when the Lenovo logo shows up and freezes. The worst problem is that, it doesn't happen every time I turn it on, so when I bruoght it back to the shop, it was working fine again, and after I arrived home, it did the same error. It wasn't only a one time experience, I've tried it at least ten times, and it stopped on the Lenovo logo over and over again. I send it back to the service, however, I am curious whether I'm the only one facing with this weird issue or not. Thank you for your time!Best regards to all!

Answer:Ideapad Z500 won't start

Hi doma,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that the computer is hanging at Lenovo LOGO; this may be the issue with the bad sectors in the HDD, we are getting this issue for the first time. As you have sent it to the service center you need not worry the issue will be resolved.
 
Do post us back for further queries.
 
Best Regards

Shiva Kumar






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please, ihave lenovo ideapad z500 and have aproblem with  win 7 in starting up it is very slow 

Answer:Lenovo ideaPad z500

Mahmoudarafat wrote:please, ihave lenovo ideapad z500 and have aproblem with  win 7 in starting up it is very slow Try the tweaks given in this link.

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Hey guys,I bought a Lenovo IdeaPad Z580 in December, and ever since I have received it, I have not been able to utilize the Nvidia GeForce GT635M graphics included with the laptop.My laptop has Windows 8 64 bit included. I reinstalled the drivers from the Lenovo website (even tried the Chinese website as I read some people have better luck with their drivers). I installed the chipset, then intel hd drivers, and finally the NVidia. I can open the Nvidia control panel, and set preferences to use the Nvidia card. However, no application will actually use the Nvidia card. Every benchmark is using the HD4000 intel graphics, and some games in which I can choose the graphics within the game only show the Intel graphics.I have set the power plan settings to high performance, and every other setting that I can think will affect it, with no success.Is this simply because there are no compatible switchable graphics drivers with Windows 8 as of yet?  Just trying to make sense of this as I bought the laptop for light computer gaming, and cannot use the integrated card at all.













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Answer:Ideapad Z580 Nvidia GT635M graphics problem (windows 8)

hi AutoXMan,
 
Welcome to the Lenovo Community.
 
I just want to verify if you have also checked the BIOS to see if the Graphic Device is set to Optimus.
 Spoiler (Highlight to read)
Not sure if it's a glitch with the driver though but if you have installed the following, graphics switching between the onboard and discrete graphics should work.
 
Nvidia Optimus VGA Driver                   Intel VGA driver_64bit0mvj09w8_64.exe                                  0mvg11w8_64.exe196MB                                                      80.7MB
 
 
Hope this helps.

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i just want to ask if how much the price of z500 i7 today? 

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Hello Bit of a noob question here but I got this laptop a while ago when i didnt really know anythign about computers. since then, I have learend a bit (still no expert).  however every search of this model I search for even on this website claims this system should have a Nvidia GPU, Mine doesnt, or doesnt seem to have any trace of one, I only hadve HD4000  All I want to know is, am i doing soemthing wrong, or do I simple not have the GPU?  Model name 20221

Answer:Lenovo ideapad Z500 Touch

bigrumba wrote:Hello Bit of a noob question here but I got this laptop a while ago when i didnt really know anythign about computers. since then, I have learend a bit (still no expert).  however every search of this model I search for even on this website claims this system should have a Nvidia GPU, Mine doesnt, or doesnt seem to have any trace of one, I only hadve HD4000  All I want to know is, am i doing soemthing wrong, or do I simple not have the GPU?  Model name 20221Go to bios and examine the settings for the Graphics. Select optimus or similar statement. See picture. 

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Hello,I just bought a new lenovo z500..couple of days before i went out for a trip..i think my whole laptop battery has drianed out..and i tired charging it after i came back..no signs of anything..lights off..fan not working..pllease help me..What Do i Do now? Thanks.

Answer:IdeaPad Z500 Wont Start

Hi Paul,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that your Z500 Laptop is not charging or turning ON, I suggest you to perform the Flee-Power. Below are the steps to check the issue:
 

Remove the battery and any other peripheral device connected to the computer.
Hold the power button for 10-15 seconds and then connect only the AC Adapter and try to turn ON the computer.

Do post us back if the issue still persists.
 
Best Regards

Shiva Kumar






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Hello.I updated my computer to Windows 8.1.But before, I installed touchpad driver. (I use Synaptic, if I try this computer doesn't find any device and I downloaded other driver and when I install it my problem fix it, computer find device.)However, I can't disable and enable my touchpad from Fn+f6 combination. Before format, I can used this. But I cannot use for now. Why? And what can I do? Regards.

Answer:IdeaPad Z500 Touchpad not Disable by FN + F6

I can turn off touchpad, but cant turn on Keyboard Backlight...

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Hi all, Recently bought an Intel Core i5 3360m 2.8Ghz on Ebay for my Lenovo IdeaPad Z500 to upgrade from an i5 3210m. Problem is when I install it, the laptop won't boot. No display, nothing. Works fine when I put the old one back in. Reading the documentation, the 3360m is supported so I don't understand why it's not working. Got the latest BIOS version. Can anyone help? ThanksAndrew

Answer:IdeaPad Z500 CPU upgrade issue

These are the differences between the two processor from Intel's site:Intel vPro? TechnologyIntel Virtualization TechnologyIntel Trusted Execution Technology If they are compatible they should work in your unit. However, since it does not one possible reason I can think of is again Lenovo's restrictions just like in their wifi card. I could be wrong. Try the Ebay processor in another unit (not necessarily a Lenovo unit) to be sure it is not defective.

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Hi, my sons Z500 screen has cracked and I am after a replacement screen. This is the non touch sensitive screen and has a gloss finish. Could anyone tell me if Lenovo used just one screen for this laptop or if they used a couple of different types of screens during manufacture, like some other companies. I know I can remove the old screen to have a look at the specs, but my son is still using the laptop with an external monitor and would prefer me not to take his precious computer apart until I have the new screen. Any help will be very appreciated.many thanksIan

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okay, so i tried to access my bios, but neither F1 or F2 work when  I turn on my laptop. Help please? 

Answer:IdeaPad Z500 bios access

turn off your computer.. press novo button.. that button at the left side.. or read guide book

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I have tried installing Win 8 Pro x32 either within Windows 8 SL x64 and through Boot-up using the media of WIn 8 Pro x32. Keeps getting error Invalid Key.  Please help.

Answer:Lenovo Ideapad Z500 OS Downgrade From Win 8 SL x64 To Win 8 Pro x32

hi bada,
 
Welcome to the Forums.
 
If you're getting an error "The product key entered does not match any of the Windows images available for installation. Enter a different product key." , check this article from microsoft to fix the issue:
 
Windows 8 or Windows Server 2012 installation may fail with error message: The product key entered d...
 
 
Best regards,
neokenchi

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Recently, I have bought ideapad z500 touch and found out that it doesn't come with veriface software. I have try to find the software at support.lenovo.com but no such software. By the way, the OS is window 8 (64 bits).So, I want to know where to download it? and also What is the installation steps?

Answer:How to get veriface for ideapad z500 touch?

The Z500T does not come with the Veriface software. There are models (Z580 for example) that comes with Veriface but not with the Z500T.

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Hi there, I am using Z500 with windows 8 64Bit but everytime I run Vmware image system get crash, I had another laptop HP one on that in Bios there was option to enable virtualization but i couldnt find that option in Z500 Bios can somebody help me on that. ?? where i can find that option or how to fix this problem. Regards

Answer:Ideapad Z500 enable virtualization ?

HiAccording to the lenovo bios simulator matrix, z500 does has an option to enable/disable virtualization. Do you have a menu like this? If you have, then enable intel virtual technology.Regards  





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hello friend i have a laptop lenovo ideapad z500 series,I installed an internal hd traditional very slow and I would like to replace with a Samsung SSD 850 Series 500GB evo fromI have some questions for you1) the first thing you think and 'compatible in size?a friend of mine told me that there looks SSD 2.5-inch low-and high-profile and your SSD and may be inconsistent when it is high profile.I would never ever let me take apart and then I prove incompatible.2) it is compatible as I hope with all my strength I am 'knock on wooddo you think you will void your warranty if you do disassemble ??3) I live in Milan and I was planning to take it to a shop of Chinese in Chinatown the operation of simple replacement should cost between 10 and 20 euro although talking to their engineers have told me that they do not know ....there will 'be trusted ??I wanted to do it but then when I saw the video on youtube I said let fe 'and a casinoaside from the joke I was thinking well to take him to a service center lenovo maybe take a little, and I make them work.experiences that you have ??know someone in Milan or Milan hinterland able to do this' cause has already done on your laptop ??4) Now we talk about the migration of data and the operating system keep in mind that initially when I bought was on windows 8 then I upgraded to Windows 8.1, and more free time I would definitely installarci Windows 10 as an upgrade from the 8.1 even though the maximum It would be to installarci Windows 10 ... Read more

Answer:chang ssd in my lenovo ideapad z500 help my please thanks a lot

sorry about my bad english

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I've recently started experiencing issues with my Ideapad Z500. The warranty has expried, and so i cannot send it off to get repaired. I've replaced the laptop charger, with multiple different ones, all working, and yet it will still not charge. It will not turn on when plugged into the mains. I've attempted to remove the battery, and power through the mains, and yet it will still not power on. I've replaced the internal power jack (one which connects to the motherboard), and yet it will still not charge. There is no visible signs on the motherboard as to scorch marks where it could of shorted out.  From my point of view, everything is as it should be, but the laptop will just not power on at all. Any ideas on what can be done to get this working again?













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Answer:Lenovo Ideapad Z500 won't start

Welcome to the Lenovo Community !
 
Sorry to hear about the charging problem.  From what you have described and tried about the only thing left is to replace the motherboard.  The motherboard may have damage that isn't visible and without the proper testing equipment it would be difficult to locate.

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A few days ago I saw a flash deal on amazon to 16GB RAM. I buy quickly before it's over. So I could upgrade my memory of 8GB to 16GB.Today I received the RAM and see that it says "Mac Compatible" ... And I see is DDR3L 1.35V instead of DDR3 1.5V, which my laptop currently used.Can I install these 1.35V modules  in my Ideapad Z500?In the Amazon reviews I have seen people he has worked perfectly with these Lenovo models: T400, T500, Flex 2, T420

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I uninstalled and reinstalled the touchpad driver, but now i can only use the left/right click on the touchpad, i mean no scrolling etc....There isn't any device (  no smart-pad )...what i must do ?













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Answer:IdeaPad Z500 touchpad no device

Try restarting your unit.

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My Partners cat manages to know my Z500 from a table about 10 minutes ago and it has broke the housing for the screen. Atleast one screw has snapped from the metal back plate of the screen that ataches to the 'top'(black bit in image) of the laptop I've attached images to show where the damage is. My question is how can I go about getting a new housing for this laptop? It seems (at this early stage) no other damage has occured.
 
Link to picture
 
Link to picture
 
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

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Hi,I own a Lenovo Ideapad Z500 laptop, which is out of warranty...And, its mothrboard is damaged adn not working...I've tried to get assistance from lenovo service center located in HYDERABAD, they are not helping me..I asked them to place an order for motherbard for this specific model.No reply from them... tried 2 more times but, there is no response from them..
These are my device details ..
 
Lenovo Ideapad Z500 (59-380463) 
Processor: 3rd gen Intel core i5 - 3230M (2.6 GHz)RAM: 6GB DDR3GPU: Nvidia GeForce GT 740M - 2GBHDD: 1 TBDisplay: 15.6" screen (1366 x 768)DVD RW DriveOS: Windows 8 64-bit
Serial No: ************
 
Can anyone help me to get the motherboard model number ?If u can point me to the link to buy the product(Motherboard), that would be really helpful....
Thank you..
 
 
Mod's Edit: Serial number removed for owner's protection













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Answer:Need Lenovo Ideapad Z500 Motherboard

Try Ebay.

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Hi there, i've Ideapad z500 & screen is damaged, how can i get a replacement ? is it possible to upgrade the screen from 720P to 1080P ?

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Hello, I just bought a new Lenovo IdeaPad Z500 and it has a 15.6 inch mate display, before this I had a laptop with glossy display, so I see something strange and I don't know if this makes the difference between a mate and a glossy type of display but mine, if i have a one color wallpaper or in places where a single color predominates on a larger surface, I can see some minuscule squares(like the matrix of the display or something) on the entire display, is this a problem with the display? Thank you in advance!

Answer:About IdeaPad Z500 display quality

hi allexif,
 
Welcome to the Forums.
 
Your issue might be similar to this thread.
 
Can you try to download and install Passmark's BurnInTest standard edition and do a burn-in test on your CPU and GPU (2D and 3D tests) for 15mins and observe.
 
The image of the test should be smooth as the one below::

 
If you get granules on the image like the one below, there's most likely a GPU rendering issue and you may need to contact lenovo or the vendor to report the issue:

 
 
Hope this helps
 

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so my speakers are failing to work after a small amount of time with the laptop on, if i start watching something quickly after turning it on its fine but will stop playing sound quickly after stopping video/audio.  Updated latest drivers but nothing? any suggestions?  Just started happening out hte blue 

Answer:ideapad z500 sound issue

hi ereid89,
 
Welcome to Lenovo Community Forums!
 
    Follow this guide to Get to the List of Windows Update
http://www.sevenforums.com/tutorials/24373-windows-update-uninstall-update.html
 
Now Find This update and Uninstall it
KB2962407
 
Let me know your findings
Cheers!
 
Regards
Solid Cruver





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Hello I've a problem with my Z500 (i5/8gb/GeForce 740/1tb)Its HDD makes clicking sound all the time. Its really annoying.I would like to know is it normal or I should complain about it?Here is a benchmark test. plz help. Than you













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Answer:Ideapad z500 HDD clicking sounds!

hi Moktik,
 
Sorry to hear what happened,
 
The clicking sound you hear is from the actuator,
    It tries to re - read or rewrite something on the harddive. while it does that it also shows a sudden drop of read/write speed to "0" shown on your Hd Tune Test.
 
   This is a behavior of a bad disk and it has to be backed up as soon as possible and have the harddrive checked by Lenovo Technical team.
 
     I suggest back up your data first and Call Lenovo Technical Support for assistance.
 
Regards
Solid Cruver
 





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I've recently been trying to boot from a CD/DVD to install windows 8.1, but when i hit the novo button and go to the boot menu i only see the hard drive and a windows manger thing but i dont see the booting from CD/DVD option. Thanks in advanced.













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Answer:Booting from CD/DVD on Lenovo IdeaPad Z500

almoullim wrote:I've recently been trying to boot from a CD/DVD to install windows 8.1, but when i hit the novo button and go to the boot menu i only see the hard drive and a windows manger thing but i dont see the booting from CD/DVD option. Thanks in advanced.Go to bios and set Boot Mode = Legacy support. Then Save and Exit. See picture below.

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I have a new z500 that I've downgraded to Windows 7 64bit. For the most part I have everything working. I accidentally hit the brightness + (yes, +) and it instantly dimmed the screen to where it is barely viewable. It seems that hitting that one key decreased the brightness to the minimum amount. I've rebooted, looked for a setting in the BIOS, hit the Brightness +/- and can't increase the brightness. It is interesting because the other hot keys work correctly. I've even upped the brightness in the Control Panel, but nothing seems to work. The screen is extremely dim whenever the machine is powered on (including the BIOS), not just in Windows. I tried a lot of intel chipset drivers, the available Intel HD 4000 drivers in Win8 and win7 too, but nothing working. Can someone please help with how to up the brightness? 













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Answer:Ideapad z500 brightness can't increase

Intel i5-3210m with HD 4000nVidia geforce GT 635m 2GBIntel HM77 chipset8 GB RAM 

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Hi, After upgrading the bios to version 1.18 my laptop is not getting charged & my serial number in the bios is showing invalid can any let me know how to go back to the old bios? Every time when I start it gives an error snap enclosed for reference. in z500 it is consoled batteries how can we change the batteries to unauthorized.               RegardsAnand

Answer:Ideapad Z500 Bios issue

anand_mandas wrote:Hi, After upgrading the bios to version 1.18 my laptop is not getting charged & my serial number in the bios is showing invalid can any let me know how to go back to the old bios? Every time when I start it gives an error snap enclosed for reference. in z500 it is consoled batteries how can we change the batteries to unauthorized.               RegardsAnandCall techsupport for a possible repair with them.

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I am Sarath, i am planning to buy a new Ideapad Z500, before i want to know whether Z500 supports MSATA drive or not, Please someone conform me about this.

Answer:M sata drive on Ideapad Z500

This question has been asked before here:http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Ideapad-Z500-mSATA-SSD/td-p/931983Unfortunately there is no mSATA slot available. You can always consider replacing your HDD with a SSD, which is slightly cheaper. Consider getting one of 256GB and if you need more just buy a external hard drive.Bonne chance!

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HI! I have just purchased an Ideapad Z500 3rd Gen i5 laptop around 10 days back and am seriously fed up with the performance. From the very first day, the machine is working slow, the USB ports are giving me problems right since day 1. On top of it, yesterday, when I tried to eject a pen drive, there is a small part which has come out of the laptop alongwith the Pen Drive. I am sure, it has something to do with the USB port. Furthermore, today the keyboard panel has started to pop up slightly. Also, the machine works pretty slow, as compared to the excellent configuration which I had chosen. Someone please help! I need to get this laptop replaced immediately. I wonder if it was my mistake to choose lenovo over other brands. Please please help. The Serial No. of the machine is xxxxxxxxxxx and the model no. is 20202. Expecting a quick response from the Customer care team. Regards, Sunil Rijhwani Cell:xxxxxxxxxxxxxx
 
Moderator Note; s/n & personal information edited for member's own protection

Answer:Lenovo Ideapad Z500-Serious issues

I bought mine (z500) last month (10 Nov 2013) at lowyatt plaza, kuala lumpur but when i checked at the website, it's warranty has already started 2 month before i bought it. The gaming performance is very good i cant deny it but the main issues now are :
 
 - The keyboard slightly bend up !!
 - Some of the keys easily pop out
 - Hardisk performance is too slow that i cant run more than 1 apps
 - CapsLock LED indicator reversed (it lights when in lowercase mode but lights off when in uppercase mode)
 
Visual as follow :
 
Link to picture
 
Link to picture
 
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

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Dear Lenovo community, I would like to change the HDD of my Lenovo z500 with a SSD. Moreover, since I have problem with the OS (win 8.1) I intend to format the PC and reinstall it. My question is: after the substitution of the HDD and the install of the new OS will I still be able to use the hotkeys (pc brightness, volume etc.) of my keyboard or have I to install some additional software or set them in the BIOS? Moreover, have I to install lenovo energy management (to control the battery) and the intel hd graphics drivers? thanks for the attention

Answer:lenovo ideapad z500 hotkey

 
Hi mardix1982 , 
 
 
Welcome to the Community Forums. 
 
Would you still be able to boot to Windows on the original image ?
You may create a recovery image first that can be useful on the SSD change or even clone it after a factory restore (One Key recovery page 23) using the SSD software or other tools. 
 
Since there be no changes on the BIOS , hotkey features under configuration setting should stay enabled. 
All other drivers and power management tool such as Lenovo Energy Manager are available from the support site.  
 
You may also order purchasable Windows installer with drivers by calling technical support . 
 
Italian  1-997-51926 (Costo della chiamata: 11,88 centesimi di ? al minuto + IVA)
9:00 - 18:00 Monday - Friday
 
Related articles and discussion: 
Hotkey Features Integration for Windows 10 (32-bit, 64-bit), 8.1 (64-bit), 8 (64-bit), 7 (32-bit, 64...
Windows 8.1 on Z510 Fn+ Function keys doesnt work and I dont see any Lenovo to make them work again
Ideapad z500 brightness can't increase
 
Update us how it goes.
 
 
Regards
 

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Hi, I was recently playing a game on my laptop (a Lenovo Ideapad z500) when the laptop began freezing and came up with a error message saying something a long this lines of shutting down to prevent data loss. Since then it's been trying to diagnose and repair with no success, I have attempted to use any of the F8 options but the laptop just restarts with no visible difference. I have also tried a system recovery attempted an intital as I did not have on saved and that didn't work either. Does anyone have any experience with this issue and/or can advise? Thanks in advance.

Answer:Lenovo Ideapad z500 - Won't boot

Hi Aidso,
                           
Welcome to Lenovo forums.
 
As per the query we understood that you are facing issue with the system not booting in your Lenovo Z500 laptop.
 
Try to boot the system to safe mode and select system restore to the latest date and check for the issue.
 
If still the issue persist, then in safe mode uninstall the display driver in device manager and restart the machine and check for the issue.
 
Check if the system is overheating while playing games or while using any applications.
 
Hope this helps. Do post back if issue persists!
 
Best regards,
 
Ashwin.S





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Can someone clarify me if my Lenovo Z500 with I7-3612QM CPU and 8 GB RAM , 1T hdd , 740M Gpu , can support an upgrade to graphic card , and if the motherboard suports SATA 3 for an SDD upgrade , cuz? i`ve buyed one and its not detecting it , or maybe i didn`t do the BIOS settings right or what can i do/choose. Tnx for reading .

Answer:IdeaPad Z500 : Upgrade questions

GPU is not upgradable. you bought SSD in mSATA form factor, or regular 2,5" SSD?

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Hello, I own a Z500 IdeaPad, my bluetooth device stopped working, I tried with LSC to see the problem, but it freezes. I tried to reinstall bluetooth using drivers from Lenovo site, but it was useless. i unintalled my old LSC, and downloaded a new one (Iscsetup_x64x34002), ran it, but it says "product detected is not a Lenovo product".Can you help me, please.Thank You.

Answer:Z500 IdeaPad, Bluetooth and LSC problems

Hi z500_user1, I would like to ask some question so I can help with the issue. Is the system still able to detect the bluetooth card? What bluetooth card can you see in device manager, also what wifi card do you have installed? What version of windows do you have?Hope to hear from you soon. Cheers,  





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Hello, I want to know whether Edge Scrolling using the touch pad mouse on Lenovo Z500 Touch is possible.  When I try to adjust the settings on my ELAN Pointing Device options, I see Edge Swipe, but not Edge Scrolling.  I just bought this laptop, but I made sure that I do have the latest drivers for my touch pad.  Moreover, I think this feature was meant to be included in the software because the registry options and demonstration videos suggest Edge Scrolling is possible under this hardware and software.  So what gives? I strongly dislike having to use two fingers to scroll on my touch pad instead of being able to use the edges.  This is a pretty basic feature on most laptops these days, and I used to use it daily on my previous Lenovo laptop.  If I can't have it on this new computer, I will probably return it.  I appreciate any help in resolving this.













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Answer:IdeaPad Z500 Edge Scrolling

Hi ab56v2,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that the Edge scrolling feature is not working in the Touchpad, re-installing the Touchpad driver should display the Edge Scrolling feature in Z500 Laptop as per the image below:

Here is the link to download the Touchpad driver for the computer:
 

Touchpad Driver for Windows 7 (32-bit, 64-bit)
Touchpad Driver for Microsoft Windows 8 (64-bit)

Hope this helps!!!
 
Do post us back if the issue still persists.
 
Best Regards

Shiva Kumar






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I recently had a problem with my Lenovo Ideapad Z500. I've only had it for around a month, and it's been working fine. But today I turned it on and It restarted my laptop as Windows experienced an error, now everytime i try to boot my laptop up, it takes a while to boot and in the end doesn't boot, and goes to scanning and repairing (C: and get's stuck on 2 % after like two hours. This is ridiculous, I paid over Ģ500 for my laptop, and it's doing this already? Can't believe it! Why do I do? 

Answer:Cannot boot my Lenovo Ideapad z500

Power down your laptop then press the NOVO button. Select System Recovery to return the system to factory default. After restoration remove McAfee and enable Windows Defender thereafter.

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Hi! I just bought a Lenovo Z500 to start studying 3D animation, so I got a student license to download and install it. Although it seems the laptop has every needed requires to install and use it, it seems to have some sort of error starting up, and sending reports to Autodesk is getting me nowhere. I did my researches, and seem to be a solution, but I couldn't complete it. Autodesk recommends in their forums to disable UAC, but after I did that, same problem occurs. Is there any solution to make Autodesk 3D Studio Max work in my laptop? If there is, can somebody explain me the steps to follow? Thank you.

Answer:Ideapad Z500 and Autodesk products

hi Tigridia,
 
Welcome to Lenovo Community Forums!
 
Can you share maybe the error message that you're getting or possible a screenshot of it.
 
can you tell what exactly happened when you launch the Program
 
Solid Cruver
Thanks,





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please help Ideapad z500 graphic card there is a right driver that compatable with windows 10 this driver everything work good and the brightness also and the laptop start windows in Just 10 sec believe me but it happend with me two times but now i cant find this driver and the laptop start in somthing like 1 min. and half any help

Answer:please help Ideapad z500 graphic card

Hi sherif1984 , 
 
 
Welcome to the Community Forums. 
 
It maybe the Windows automatic update that changed previous driver , it would help if you recall the date it was working ok with the driver for a system restore to jump back . 
 
Check current version of the video driver via device manager (right click on device for property) . It may also offer rollback driver but system restore can provide better rollback as it applies with all other drivers that may have changed along with the date. 
 
Older drivers version are available from the support site on a different OS version .
Z500 is not listed on Win10 supported models that is why Win10 driver versions are not available.
 
Particular configurations of a computer model may include hardware components not compatible with Windows 10. Therefore, its upgrade to Windows 10 is not recommended.
The following listed computer models include hardware components not fully compatible with Windows 10. Therefore, upgrading these models to Windows 10 is not recommended
 
Update us how it goes.
 
Regards
 
 

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A few days ago I purchased a 2nd hand Ideapad Z500 (build date is 2013 and it's the i5 model) and I have unfortunately came across a problem, when i recieved the laptop i had to reset back to factory settings once reset and i got into windows and after installing all the drivers that needed installing i noticed in device manager there was no nividia graphics card only the intel hd 4000.I have downloaded the Intel Graphic drivers from Lenovo's support website which installed ok. However, if I try to install the NVidia driver it says "Graphics driver could not find compatible graphics hardware" I tried the newest driver and some old drivers and also the driver from Lenovo website but I couldn't install it. As i said above there is nothing about NVidia in the Device Manager. It only shows Intel graphic card. i installed AIDA64 and GPU-Z and again they only show only Intel, they cannot see NVidia either. So after much reading on the this support forum I updated the bios to the newest version, v1.21 but nothing changed, also from what i can make out from the forum reading i have done there should be a setting in the BIOS called "Graphic Setting" which needs to be set to "Switchable" well that option is not there so i don't know if the problem is the bios or the motherboard.So i am not sure if this is a Hardware problem or software anyway i am going to try another recovery and see if that sorts it. So any help or advice would be most appreciated.  My Lenovo... Read more

Answer:Ideapad Z500 Switchable graphics

Try installing/reinstalling the chipset driver first. Reboot and then try installing the Nvidia driver/software.

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I have a problem with my ideaPad Lenovo Z500 .I tried to connect it to my tv (LG smart tv) by an HDMI cable, but , it didn't work so I tried to connect it again to another TV(Samsung smart tv)  but it didn't work.I have the latest version of Windows(Windows 8.1).I also pressed Win+p to extend my screen to the connected TV but nothing happened , my tv says "no signal".When I connect the HDMI cable to my computer it become black for few seconds and then it returns to work normally .Please i need help . Thanks. 

Answer:NEED HELP LENOVO Z500 ideaPad HDMI TV

unfortunately hdmi of ideapad z500 support until 1080p res. Nvidia 740m support uhd but hdmi is the intel graphic card... sorry for bad english

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Hello, I just purchased 2 weeks ago a new Ideapad Z500 i5-3210 MG, model name 5931, and I am not satistisfied with it due to some problems:The systmes is running slow, which you would not expect from a new machine.The battery gets depleted after maybe 2 - 3 hours and the computer would not restart from idle only with battery energy, even if there is enough energy in the battery, I have to conect to power in order to restart it.If someone has any idea what could be the problems with this computer and how to fix it, that will be great.    

Answer:Ideapad z500 problems- technical help

Dear Customer
 
Welcome in lenovo forums
 
The system performance depends on how the personal usage and how many application are opened in behind . if everything is ok so we can processed witht the recovery as best option
As for the battery issue , the machine will not be able to restart with the battery only if the battery charge are less than 5% and of course te performance depends on the usege the created power plan
 
Please let me know if the recovery is a suitable options or not so we can processed .
 
Thanks
Alaa
 
 
 
 





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Hi ,    I have a z500 laptop. I am planning to buy a cooling pad and need suggestions on things to consider before buying one.  I play games a lot .  I found cooling pads with single fan  and multiple fans. Can you please suggest me which type will best suite this laptop.  TIA,Sathish

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