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Problems with Lenovo's Policies and Lenovo Turkey Customer Support

Question: Problems with Lenovo's Policies and Lenovo Turkey Customer Support

Please Read carefully, two cases in this message: Yesterday, i noticed a big issue within my notebook. I have a Y550 (P8700 cpu, 4 GB DDR3 RAM, 500 GB HDD, GT130M) and interestingly the battery only lasts 5 minutes before saving state of computer and turning of. I called Customer Support, because it has only been approximately one year since my purchase. The support staff (don't remember his name) told me to use Lenovo Energy Management Program to check to capacity of battery. Well, i did try that but it didn't help my case. He also told me that Lenovo gives only 6 months warranty for battery, but other components has 2 years warranty. It is totally unacceptable and false information. Because, i checked several online forums and resources and finally looked at Turkish Commercial laws and website fo industry and trade ministry. The statement is: Batteries and Recharging Tools are under two years warranty. So, Lenovo's policy is 6 months, but offical statement by Industry and Trade Ministry of Turkey is two years. I read a user's topic (he owns another company's high end laptop) and he had a very similar case like mine. After receiving a reply like mine, he applies to a court against company and company had to replace his battery under warranty, even after 6 months. Today, i called Lenovo Turkey again, (toll free line) and a madam (her name is Saadet) responded to my call. She tried to help. However, her responses was same as the day before. So she strongly says, it's Lenovo's policy to support batteries only for 6 months. But, i don't understand this part. From her response: "If your battery can last 10 minutes, then it means it is functional and we won't replace your battery under warranty. However, we can replace it for a cost. But, if your battery can't last even 10 minutes, then we replace it with a new battery under warranty." So, the message above clearly states that, i can't get benefit of warranty now. It also means, i can't get the benefit of mobility of the product. Because under battery my system only lasts 5 minutes. This is clearly unacceptable. Do i have to go and apply the court, in order to replace my battery under warranty?Mark or someone please respond to this topic or pm me. I'm very nervous since i couldn't use my notebook with battery. NOW THE SECOND CASE: I'm a Microsoft Certified Trainer. I had a lot of classroom trainings last year. And i decided to purchase a good laptop (this one). In my mind, i decided to purchase a laptop which supports a lot of things. By default, P8700 cpu supports the Intel Virtualization technology.See the link below:http://ark.intel.com/Product.aspx?id=37006 However, i realized very late that i purchased a notebook which does actually support virtualization under theory, but comes as disabled by bios because of Lenovo's interesting sale policy.The guys i talked before adviced me to purchase Thinkpad series to have virtualization benefits, after purchasing my y550.You should have specified that intel virtualization is not supported with Y550 (even it has P8700 cpu) under brochures. While purchasing my laptop through the store (Vatan Computer, Izmir Store, Turkey) sales represantive and i discussed following: ME: Does this model support virtualization?. Because i know that P8700 cpu supports virtualization.Sales: Yes, P8700 supports virtualization. So, this model too... I purchased my notebook after this chat. I couldn't have enough time to test virtualization feature at first several weeks. Because i had to manage my classroom trainings and documentations. Anyway, when i decide to test virtualization feature, surprise happens. A big let down by Lenovo. I immediately called Lenovo Turkey and asked about the issue, they said: "We will report this to our headquarters and reply to you". I waited several days, weeks,months... Monitoring Lenovo Forums, calling Lenovo Turkey and so on... The BIOS update never come out officially. Then a guy released an unofficial bios update which claims to support virtualization. I desperately had to test it, but couldn't risk my notebook for it. So never installed that bios update and continued waiting for a offical BIOS update from Lenovo. Many people around the world owns Lenovo Y550 with P8700 or similar cpus. And those computers still does not support virtualization. Right? Because of these two cases (battery and virtualization) i'm going to apply to a court for refund and compensation. Reasons: Lenovo clearly never told that virtualization is not supported with this product before selling it. Customer support delayed my requests about virtualization support. And finally, they provided misleading information about battery warranty. Although i was quite happy with other features of my notebook, i am going to consult a lawyer and apply the court. If other ways to solve my problems, please respond to this topic. Sorry it is a quite long post, i couldn't summarize my problem. But i had to add all related information.





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Answer: Problems with Lenovo's Policies and Lenovo Turkey Customer Support

p8700 supports vt but you need bios update which there's not any available for vt.
( you can use feedback form to inform lenovo, but it may take some time and/or they may not publish new bios update )
for replacing battery, you should contact vatan computer, let them ship your laptop back to support line.

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I bought a G570 model notebook in November 2011. After two months, the left hinge became loosen and worked off, you can read similar problems on forums. I gave it for warranty where I bought 'Vatan Bilgisayar' on 21st of January. After a while they told me I should pay nearly 50$ for repair. I insisted on that it was not my fault, the notebook was like brand new except the hinge and there is no impact or any sign or any cosmetic problem. The man on the phone said 'we assume that you used it badly'. It was just an assumption you see. I had to pay nearly 40$ as 'Cost for detection of disorder' if I do not want the notebook repaired. I accepted 50$ but after that they told me they send it without a repair. I talked to Vatan Computer officers and they told me send it back and it would be repaired. After 3 weeks I called Vatan Computer and they told me I should pay another 120$ for a 'Cover' fault! I have not seen my computer more than 2 months and it is getting worse day by day and the total repair cost is growing and nearly 170$ now, God knows what the customer service would tell tomorrow. At last, I had understood that Lenovo Turkey could not support but oppose so I appied for the court officially. I did not want to give 50$ for the hinge but I paid almost 70$ for the court. Guess why?

Answer:Lenovo Turkey Customer 'Support' or 'Oppose'?

hi esonmez.sorry to hear that but it's because warranty doesn't cover hinge issues. ( warranty conditions may change the country )can you call the support line and ask if it was because of warranty doesn't cover hinge issue or as they told it was "user based" issue?

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I bought Idea Centre B540 on Oct 14,2012 Future Shop Heart Land Mississauga. It developed display problems last month before that i had to reinstall my windows twice since the system was behaving unstable. CS diagnosed that motherboard has to be changed on July 9,2013. Their technician came on july 17 and changed the motherboard. To my surprise, BIOS was not updated so I had to call CS again and they asked me to send the system to their Service Depot. I shipped my PC on July 22 and received it back on july 30.Amazingly all the four screws of the back side was missing on my computer, technician shipped it without screws. it also show that there is no quality check on shipped out material from the depot.I reported this issue again to CS sine July 30 that they should ship me my FOUR SCREWS, but CS is out to make me understand their stupid,time consuming and epensive policies that i have to Ship my PC again to their Depot. Here is the problem, I lost my complete trust with Lenovo Service Depot and they expect me to send System again. They have to choose either Trust or Policy. They are not ready to send my screws and I am not ready to ship System again. In the meantime, my wireless keyboard is behaving wierd. MCV.Enter Keys are not working properly. Though I replaced the batteries last week. I will not Call their CS in future. It was a bad choice to go for Lenovo...they just talk BIG but they have a very SMALL heart for their Customers. I guess..my oer one thousand bucks went in ... Read more

Answer:Disgusting customer support and stupid Lenovo policies= case # 8001353919

Hi Sham66
 
Sorry to hear about your case!
 
I have sent you a PM - could you check your inbox?
Once again, really sorry about this!Serene

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I bought a Lenovo ThinkPad product on 22.05.2015 in Guangzhou, China. I relocated to Turkey with this product that has an IWS. I faced with some problems with this product such as shutting down itself, web-cam malfunction.That's why I sent it for the support services to located authorized reseller S.B.T. in Turkey.The product waited 30 days and after this duration I took it back but some parts were not plugged in and wasn't screwed properly.I also had some performance issue and touchscreen malfunction after the first support.Then I left it back to support services and it has been waiting 50days on support services.I'm tracking the status of the product. All the parts of this product - touchscreen, hdd, keyboard etc. -has been changed, even Mainboard twice.Neither Lenovo Turkey nor authorized reseller can support me effectively. I believe that this problem can't be solved anymore, and I want this product to be replaced with another new one or similiar one but Lenovo Turkey does not support me!

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I bought my laptop from USA and i am currently located in INDIA, but i am having some issues with it, & there is no other way to contact, other than this forum. The chat does not work outside US, & the phone number is for US callers only. Please tell me how to contact you guys? I even contacted LENOVO INDIA CUSTOMER SUPPORT, & they have no idea as to how to contact LENOVO USA CUSTOMER SUPPORT.

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Hello, I bought lenovo yoga 500 14 ISK on January 2016. After 1,5 years later i aware that there is some problem on the left bottom side (near the hinge) than one week later i saw that screen and back lid seperated from left bottom side and when i look at in i saw that the screw hole is broken from inside and the screw is not tightening the back lid anymore. And my pc never dropped. It is under 2 year warranty and after i sent my pc to Turkey technical service, they said that your actions are completed and when i see the pc right side is broken. First of all i do not want to take back but they said that you can not take pc back so they force me to take my pc. day  by day crack is going bigger and bigger. When i called technical service they said that me (laughing) i forced the pc lid which is 360 degree. and also they said to me opening the lid from only one side causes this problem.  It is not written anywheere taht "dont open lid from left or right side" . I used 7 -8 years lenovo and also2 years work pc laptop Lenovo in very hard conditions and there is no even 1 problem. But my latest pc is falling apart day by day . Not a laptop anymore because opening lid will make my pc not work soon so lid is always open. I need Lenovo center help because people in Turkey unfortunately doesnt help for money. So i dont want them to repair my pc anymore too. After many discussion they are going to break other parts too and i dont trust them. Please help me to be repa... Read more

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By way of reference.  I have used thinkpads since at least 1999.   I have probably purchased over 200 machines for my clients over the last 18 years.   So I am not a Lenovo hater.   I would attempt to fax or email this to a customer advocate, but I cannot find them.  In fact, in the customer email from the support request in question, there is the following paragraph from the email from lenovo on 15 Mar 2017.
 
Our goal is to make you Extremely Satisfied with the service we provide. If you have any issues with your service, please contact me directly [Moderator edit]
 
But when I tried to write I found this email is no longer valid.  So I am forced to use this forum.
 
The device in question is an Thinkpad X230.   On 15 Mar 2017, the computer suddenly stopped working.  Client calls Lenovo Support who issues ticket number 403QRH4.  The diagnosis was a bad motherboard and setup an onsite appointment to replace the motherboard. 
 
The problem is that the motherboard in this same machine has been replaced twice previously over the last 3 years. 
The first incident was 21 Feb 15, ticket number CQMWSCG
The second incident was on 22 Feb 16, ticket number 304BT5Z
 
My client is understanably concerned that the warranty will run out in Oct 17.  She contacted the warranty support people to see if she could extend the warranty.  She writes:
 
I called Tech support and was o... Read more

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I am truly disgusted with Lenovo. My Thinkpad edge 14 stopped booting on 30th of August, 2011. I sent it for service. I received it on 22nd September 2011. It was booting but in just one week, the thing has starred falling apart. Firstly, the shinny surface was all scratched during the repair. Now the keyboard and trackpad is failing. Today the VGA port stopped working. It was all fine before. My warranty expired on September 9th, 2011 and now lenovo is refusing to solve any issues. I heard such things with HP and Dell before but now I have experienced them with Lenovo. They have lost the IBM quality I used to trust. Have to switch. Please guys don't waste your money with Thinkpad anymore. They are no more engineering and support. They are only specs now, at a premium.

Answer:Lenovo is cheating customer through its support

hey ronargr99,apologies on the service that you're receiving, could you pm to me the following info and i'll assist you the best that i canName:Country:Mobile:Email:MTM [machine type model]:( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find )Serial Number (S/N):Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :Troubleshooting Taken : (if any)





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My Yoga 910 has BSOD twice in the last six days. All drivers up-to-date, Windows up-to-date, no new software installed, etc. Initiated chat with Lenovo Customer Support on Tuesday afternoon at 2:45 p.m. They were of no help and "escalated" my case to Upper Management, and they would call me back within 1-2 hours.Waited the rest of the afternoon to make sure I was close by the machine... no call. Today, a full 48 hours later they call, and of course, I was in a meeting and could not pick up. I called back and the customer service rep again could not help me so she had to "escalate" my case to Upper Management (sound familiar?) and they will call me back within 3 days. Uh, what? So it may take 5 days before I can receive help with my machine's issue? C'mon Lenovo. This machine is less than 6-months-old and I have even upgraded the warranty to the 3-year on-site plan. I guess I should be thankful. At least when it BS's I can do a hard boot and bring it back.

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Hello,I am new to this forum. Would you kindly comment following situation. I have real problem with my Rescue and Recovery - during the procedure of creating recovery discs -  R&R stops informing that there are problems with service partition. I have read on Lenovo web page about possibility of buying Product Recovery Discs for T42p 2737-ZLG Win XP Pro. I called Lenovo Poland asking them kindly to connect me with responsible person with regard to Product Recovery discs. Instead of discussion with service person I was informed to contact third party service company. So I did. The person from third party service department asked me the type of my ThinkPad and the model number (sounds great !) and then informed me that they CAN NOT sell me any Product Recovery Discs because they CAN NOT. They can reinstall my ThinkPad software in their service which is not my choice. I am a little bit astonish that Lenovo informs their customers about possibility of purchasing Product Recovery CD's and some areas are excluded from that service.Should I contact Lenovo Germany, Lenovo UK or maybe Lenovo Belarus to get my order shipped ? I would appreciate some kind of reaction if somebody from Lenovo service managers would read the above. Regards, Janek T42p 2737ZLG, Win XP Pro





JanekT42p 2737ZLG, Win XP Pro

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Hey I bought my first lenovo about one month ago and I feel as though lenovo does not care support their non business models. (My first intention was to buy a thinkpad, but the ideapad offered more for the $$). My first call to Lenovo support was innocent enough. I wanted to know if the beep that I was hearing upon plugging/unplugging the ac adapter was as dire as it sounded (maybe a bad battery or something.) I found no information in the manuals about the beep, and i got mixed answers searching google. The support rep. never even grasped what i was going to ask - he couldn't stop asking the most retarted questions.Briefly I mentioned that it would be nice to mute the noise (still not knowing if it was a normal beep) - this ended the call pretty much. He asked me what i had changed/installed on the computer - I had formatted and installed linux (tried to avoid even mentioning it because I didn't see the relevance). After confirming with me about 8 times if i had indeed installed linux he told me that now he would connect to my laptop via pc anywhere. Jesus christmas. After informing him that was not going to happen (why should it have anyway, all i was looking for was answers, not someone clicking around my pc) he told me that he could (would) not help me. I told him that they could count me as +1 votes for beep settings inside the bios; he told me that was impossible. 2 things - i never heard from the rep that if i have wind... Read more

Answer:New Lenovo Customer Extremely unhappy with Support

ortango,
 
Thanks for the pretty candid feedback here.  
 
We've heard a lot of feedback on beeps and fan behavior across the product line and have been feeding that back into development, while we have been pursuing tactical fixes through the BIOS.   I think we will learn this lesson over time, but it is taking a generation or two of systems to do so, which seems longer than it should.  Some of the tactical fixes just eliminate the plug / unplug or battery at 10% or below beeping on the systems.  I understand that users might like a normal / low / mute option for this in BIOS rather than it just being on or off depending on BIOS version applied.  Hopefully, we adopt this as a feature in the future.
 
On the VT support ...  this one is difficult to respond to.  Generally, the IDEA product position is that VT is not being supported, and some of the thinking was that most systems shipped with Vista home basic or home premium and the Windows 7 upgrade path led to a version of Windows 7 that didn't provide for VT anyway.   Perhaps also, it is an assumption that most purchasers will use the OS on the system and not shift to something different - Linux, etc.   I understand this assumption does not fully reflect the marketplace.   I'm glad to see innovative and talented people like middleton, although I obviously can't recommend users run a non-Lenovo bios.
 
The PSREF sheets do not s... Read more

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I've had two Lenovo Yoga laptops, the Yoga 2 Pro and the Yoga 900 13-ISK.  Not a cheap laptop. My first Yoga developed a touchpad problem while still under warranty (10 months after purchase).  After TWO MONTHS of being in your service center and never being given an estimated repair date due to there being no replacement touchpads available (really?), I raised hell and you replaced it with my Yoga 900 13-ISK.  Which was nice of you, but horribly inconvenient. My Yoga 900 developed a USB-C problem.....and I again went through the service nightmare.  At least the motherboard was in stock, because it was only a few months after I got the laptop.  But it took another month without a laptop before I got it back. And while still under warranty, my touchpad developed the same loose double-clicking issue that my Yoga Pro 2 did, but I decided just to live with it because I was tired of being without a laptop and didn't want to send it off for another month or more (and, BTW, the touchpad was not in stock). So then, while the laptop was only 18 months old, I closed the lid not realizing a small 1/2 inch grape stem....a GRAPE STEM.... was on the keyboard and it cracked my screen, rendering it unusable.  And, of course, there were no OEM screens in stock, new or refurb, and they hadn't been for months.  So I was forced to replace it with a subpar aftermarket counterfeit that bothers me everytime I use the laptop.  As of th... Read more

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I need contact details for a department / person / manager who can assist me in resolving this issue. I purchased my Lenovo laptop from the Lenovo Online Store - 09 Oct 2015 In February 2016I started experiencing an issue with the laptop, where it would shut down and restart. This would happen with no warning or the screen would flicker moments before the laptop restarts.This does not happen every day when I use the laptop however when it does happen, it will keep restarting until I shutdown the laptop and sometimes I would even have to remove the battery. The laptop will run with no issue for a couple of days and then it restarts again.  I contacted Lenovo Support 12 March 2016The representative accessed my laptop remotely, installed Lenovo Solution software and ran diagnostic tests with results showing no heating issues.Issue not resolved - was advised to use the laptop and phone in if the issue happens again. 15 March 2016Contacted Lenovo Support - Access laptop remotely - Issue not resolved1st Service case opened: 8006757559Laptop sent to Lenovo Repair Center 28 March 2016Laptop returnedRepair Report- Fan was replaced- Operating System Reloaded The issue was not resolved and I contacted the Lenovo Support on numerous occasions, where I had to explain the problem every time I phoned because the representative could not see my previous phone calls on the system and I had to explain the issue from the beginning. After ru... Read more

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I purchased a Lenovo Thinkpad T460S last year.  Two and a half month later, I could not connect to Internet via wireless.  I shipped my laptop in to Lenovo.  They cannot fix the laptop.  I requested a replacement.  It is more than 1 month since I shipped my laptop to Lenovo.  Still no replacement.  I have been out of computer for more than a month.  In this day and age when computer is so much a part of lives, this is very unacceptable.  Many times, I tried to contact the manager, who submitted an order for a replacement, to learn when I will get a replacement, I have never gotten a call back.  I called Lenovo sales department to check if I order a laptop with the same specification I had, how long would it take.  They told me they can ship it out in 10 days.  So, why can?t the manager tell me approximately when I can expect a replacement?  Looks like Lenovo has already taken my money so no more money to be made, so the order for replacement went to the lowest priority?Reading the message that I copied from Lenovo?s website below, Lenovo did not do what they said.  It is shameless to put the nice words out in the public but their actions do not reflect that.Another comment I have about Lenovo is that their technical support team is rather weak.  So, you may want to think twice about buying any Lenovo computer.  I definitely will not buy any Lenovo product again.  I also will tell all of m... Read more

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Just a quick THANK YOU to the folks at Lenovo tech support in the UK (notice I didn't say England as you are north of the border in the land of free men)  ;-) I have a 3000 n200 0769brg  and as of yesterday it no longer recognises dvd's at boot Time (or any other time) - cd's are okay though. After a lot of forum searching and various OS installs and messing about,  I was unable to find a solution and the conclusion was that it was broken. Called Tech support after being directed to them by Laptop direct (where the laptop came from) and spoke to a nice chap called Kevin (or Keiron sorry can't remember which). Explained what the symptoms were and what I had tried.........(deep breath and hold)........ At this point I was expecting the usual long winded (Can't help as you run Linux so lets send you off to try some other pointless diagnostic approach as you must have broken it) routine. How could I be so wrong in my thinking! ..... "No Problem" he says "I'll get one couriered out to you tonight!" So as I wait for my new drive to arrive I am very happy and musing over the following points: Well done Lenovo for having real customer support agents who don't treat you like you know nothing about computers and mess you about with futile fix approaches whilst reading from scriptsWell done for (presumably) having policies in place where replacement parts are offered immediately instead of trying to cut costs and get away with not sendin... Read more

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Hello all, I purchased a Lenovo Ideapad Y700-17ISK part # 80Q00011US, and according to case manager assigned to my case, 100 days ago. The notebook was mis-represented by a sales rep, and when I got the machine and it didn't have the second hard drive bay in rear of machine, which I was told the 80Q00011US had. The machine also had a mild display issue, but rather than report it and spend 2+ weeks without a machine, I ignore the issue. It didn't affect daily usage anyways. So 10 days ago, the machine dies during a reboot. Seems the MB fried. I have been fighting and waiting (mostly waiting) for over a week for a case manager (Crystal) to contact me, which finally happen @ 7:30 AM PST yesterday. The case manager was not customer friendly, refused the replacement or refund options I requested, stated they would ONLY repair the system. Her cause for "rejecting" those options was because I didn't report the display issue in the first 30 days (I have enough exp. (35 Yrs.) in computers to know a bad spot in display is NOT going to fried a MB). Conservation got heated. I refuse the repair option because I know what they will do is replace MB & Display, and return other parts back to the machine (parts that very well could have been damaged when MB died, leaving me with a US$1,300 refurbished machine). I then requested to speak with her supervisor since I was tired of being BS-ed, only for her to claim there was no-one higher to speak to, and her actually hang... Read more

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I'm going to post to the forum, twitter and facebook in addition to my recent phone conversation in the hope that one avenue results in a response from somebody other than a minimum wage customer service agent. You have some serious improvement to do with your customer experience around the yoga line. December 2012: Bought my first Yoga 13. Had issues with wifi (which I thought were unique to me).Late December 2012: Returned to store and got a replacement model which had more issues (HDD kept disconnecting)January 2013: Returned to store and upgraded to the core i7 model (hoping new model would have improved build).Mid January 2013: Screw fell out of the bottom of the laptop! Returned to Lenovo for service. Received back almost 2 weeks later. Keyboard not secured well after service but liveable.Late August 2013: Power died completely on laptop. Returned to Lenovo for service.Mid September 2013: Laptop returned over 2 weeks later with new motherboard.Today: Noticed that tech didn't verify the spec on my laptop and replaced the core i7 CPU and 8gb ram with the base core i5/4Gb model. Called support and I have to send it back to Lenovo for the same slow repair process. Please respond asap with somebody who can offer me something a little more impressive than a free FedEx mailing label! Honestly, how difficult is it to have a QC person review the key components of the laptop (CPU, Memory, SSD) to make sure that the correct components go inside the ma... Read more

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I had purchased a Lenovo Y410 Notebook in November '07. Approximately 6 months later, the laptop started overheating and would shut down. I contacted Warranty Support, and they asked me to send the laptop. The problem still persisted when the laptop came back, and I had to send it back a second time. Even after sending it twice, the laptop still overheats, and when I complained about it, the case was escalated to Customer Relations. A person called Lekeysia contacted me, and said that she cannot replace the system, because it is just a month away from warranty now. This inspite of the fact that the problem has been there for almost 6 months. She asked me to send in the laptop again, and said she'll have a senior technician look at it. She said a box would be sent to me. It has been a week since she said that , and no box has arrived. The box would usually arrive within 1 business day on earlier occasions that I had to send the laptop. After 3-4 days, I called her many times, but she did not answer, nor has she returned my calls since. After this I called Warranty Support again, and the person said that no order for sending a box to me had been created and he was sorry at how it was being handled. I told him what had been going on, and he said that he'll make a request to change the customer relations executive assigned to me and escalate my case again. I HAVE STILL NOT HEARD FROM THEM. I am no longer interested in sending my laptop back, because it se... Read more

Answer:My experience in dealing with Warranty Support and Customer Relations at Lenovo

gatormm, sorry for your case, really.This is not the way international company must work.I'd suggest that heatpipes lost their seats, or thermal grease iss gone, or coolant got out of pipes. All this is fixed in 15 minutes having another cooling system for laptop nearby.Have no idea on why it turned out so...





//help will save the world

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This is conversation I had with some of the officials of lenovo.Not a single person found responsible, starting with Sales support , technical support, Salesservices ED..and list goes on.I cried out my issue about 15-17 times to different person, not a single person have kept any track of it niether it is resolved yet. And after all the hustle the final email answer comes from lenovo's Service ED is that they cant help contact local lenovo!Worst service ever anyone can provide!I am pasting my email conersations with the "officials" and persons of lenovo :------------------------------------------------------------------------------------------------------------------------------------- Forwarded message ----------From: Services_ED <[email protected]>Date: Monday, November 10, 2014Subject: Repair of Lenovo ultrabook laptop - model number U410To: XXXXXXXXXXXXDear Customer,Thank you for reaching to Lenovo India.Request you to get in touch with the respective country for further assistance.Thanks & Regards,Services-Executive DirectorEmail ID - [email protected]: XXXXXXXXXXXX Sent: Saturday, November 08, 2014 10:10 AMTo: Services_EDSubject: Re: Repair of Lenovo ultrabook laptop - model number U410Sir,It is surprising to note that a customer of ?Lenovo?, supposed to be a good brand ,has such a pathetic after sales service. Just imagine that a customer is not able to use the system due to non- availability of Lcd rear screen ( part no  &nbs... Read more

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I am REALLy disappointed by the Lenovo Customer Support(at least in France). Here I go: Three weeks ago I get a blue screen and the next day I noticed my graphics card doesn't work so I uninstall/ reinstall every possible driver. Didn't work, so I make a clean windows reinstall, still nothing. I call the customer support, tell them the problem and they are very prompt: send the laptop back. I send it and then the fun begins: 1. No service in France: the shipping address is in Germany. 2. Yesterday I make a phone call to see the status of the product. The guy tells me that there is a bill issued on my name as they have determined that the defect is my fault. I say: that's impossible but assuming it's as you say, where's the bill? Since yesterday I've called three times and still no bill, no e-mail, no nothing. Funny? Not yet, the number doesn't work anymore, I can't even call them. the last time I spoke to a guy was 3 hours ago and he was surprised: you did not receive the e-mail? This is truly lack of respect for the customer. I've had a lot of interaction with different customer support services, but this is the first time I take time to make an account on a forum to get some help. This is unacceptable. Finally my questions are (if somebody can help me):1. Some phone number to reach the customer support service, except: +33 243-166-0352. How can I make an official complaint, address this somehow to Lenovo? I can't find any other phone ... Read more

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 I have been searching and reviewing computers to buy. Came across the K430 but after reading horror stories about Video Card Replacement, Power Supplies and Turbo Switch not working, I decided to call support and seek advise or a simple opinion. The Support Specialist shockingly informed me that she did not know anything about Card Upgrade and recommended that I speak with Sales. Called sales, waited for 30 minutes and was also informed that they know nothing about Video Cards. This is what kills a company, the fact that it's own employees are distancing themselves from their products is a disgrace. Wake up Lenovo, Wake up!!

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Let me preface this by saying that I own a Lenovo X220T and have done for a little over a year. The laptop spends 90% of its time hooked up to a keyboard, Mouse and External screen and is used 3-4 times a week for note-taking. I am an 'advanced user' and certified IT engineer.  I've had numerous problems over that time but I've had enough now. I recently contacted support as one of the plastic tabs to hold the screen has has broken and while I was there I reported a fault with one my USB the yellow plastic has also broken. Support phoned me today whilst I was clearly busy and launched into telling me quite brashly that warranty wouldn't cover it and I was on my own. I was told that although some people has the same problem, there aren't enough for lenovo to recognise it as a fault. The call dropped (as it was a mobile) mid sentence but I was not called back.  Windows 8 drivers and software is laughably bad. Installing the official windows 8 sound drivers broke my soundcard and I had to revert to standard drivers. The fingerprint utility doesn't work at all, crashing every time.The pen just isn't accurate enough at the edges. It improves with the latest firmware but it'sstill not perfect. This is not the kind of support I expect when purchasing a £1300 laptop. While I could deal with all the 'nuances' of the device, this encounter with a poor service has pushed me over the edge. I will not be purchasing from lenovo again, Nor will I recommend the... Read more

Answer:Fed up, Lenovo x220T problems. Lenovo support useless

I use the same laptop and one of the little plastic tabs is broken for mine as well. It seems that most of the drivers I've installed for Windows 8 have functioned well.  The pen tablet driver didn't, so I obtained that one from Wacom directly.  That one gets the pen functioning properly, though there seems to be a DCOM component not registered properly which throws errors in the event log.  This, is something I expect will be fixed in the near future.  The sound driver provided by Windows works, but the one provided by Lenovo works for me too.  My fingerprint reader works great.  Use this driver to get yours working. I'm sorry to report that the Wacom digitizer in your tablet will always have accuracy issues near the edges.  This is true for all of the computers I've used which uses Wacom's electromagnetic resonance technology (there are some very technical reasons for this problem I won't go into) and it's inherent to the technology itself (The now-defunct OQO used the same technology, for example, and has exactly the same problem).  There isn't really anything that Lenovo can do.  The firmware update helps a little, but software cannot fix a limitation of hardware.  I have learned to deal with this by doing things like broadening the scroll bars to make them easier to drag (useful for touch anyway).  It has not really impacted the way I use this computer.  I take notes with it frequently in OneNote and i... Read more

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So my computer is a Lenovo H520s with 8 gb of RAM and 2tb Seagate Barracuda hard drive.  Recently after patching Windows 10, 3 days later I received a random unmountable_boot_volume error.  After this error appears, windows attempts an automatic repair and then says diagnosing your pc.  It gets stuck in this infinite loop and the computer keeps restarting. I have since removed the hard drive and connected to another PC.  When I click on the actual drive, it shows a black screen on my PC and does nothing.  I also tried a USB boot with attempting to recover or save files with zero luck.   I attempted to call Lenovo, my warranty expired exactly one year ago.  They were extremely rude after a 38 minute wait and offered numerous services if I paid $199.  Or they also offered me a replacement disk for $69.  What an incredible joke of customer service.  This was after they transferred me multiple times.  Told time spent on the phone 53 minutes.  I am not sure what my next steps should be.  

Answer:Lenovo H520s Unmountable_Boot_Volume and Poor Lenovo Customer Service

Hi shorejeff , 
 
 
Welcome to the Community Forums. 
 
You might have been transfered to the software department where they usually had this premium service which is pay based.  They may have also decided transfering you to a separate hardware department for further checking.  
 
Moving forward , Unmountable_Boot_Volume indicated probable data error on the system boot files. 
This may be recoverable running a chkdsk /r from the command prompt. Either forcing system to crash so that Windows error recovery screen would offer advance repair , troubleshoot. 
 
Since you do have important data on the drive , and that slaving it on another pc just gave you black screen.
You can try externally placing it on an enclosure and extract it using another pc. If the harddrive integrity itself is in question ,best that you have it checked and data extracted on any local data repair center / tech. 
Else try using a different Rescue Disc to boot from as alternative. You can change the BIOS boot start up by tapping F1 to access the BIOS screen . 
 
Would placing a different bootable harddrive work on the H520s . 
 
Let us know how it goes.
 
 
Regards

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I bought a Lenovo computer because my IBM ThinkPad was the best computer I have ever owned.  When I was doing research, I noticed a new line coming out, the SL series, and decided it was time to buy a new computer.  I was impressed by both the price and the series of safety features such as a roll case and hard drive disengagement due to dropping.  But, it was quickly apparent that my new ThinkPad was not nearly as good as my old one, and has been plagued with problems that have caused me to send it in for months at a time.  Since I got it a little over a year ago, I think it has been with Lenovo being fixed more than in my hands. The first time I sent my computer in, a mere 3 months after getting it, the screen had vertical lines across the screen, the hard drive was clicking and whirring, it would randomly turn off, two of the keys had popped off while typing, and it began to shock me.  My computer was kept for over a month while ordering the parts.  When it was returned to me, while most problems had been resolved, the shocking had not been fixed, and within a couple weeks the screen started to flash pink.  At the time, I could not afford to send my computer back in, and I was able to reverse the problem for a few minutes at a time by pushing lightly on the speaker bar.  A couple months later I finally had time to send it in, reported both problems, and my screen problem was promptly fixed within a couple weeks.  Final... Read more

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Hello everyone, I would like to share my Lenovo Customer Service experience. While on holidays in Poland last August, I decided to buy a new laptop in one of the big electronic stores. The laptop, however, developed a fault on the second day. I thought it was a case of bad drivers causing the problem. After I returned from my holidays, the fault was still there.  I contacted the Lenovo Customer Service who requested a proof of purchase. I explained that the laptop was bought in Poland on holidays and sent them on the receipt. A day later, I got an email saying: "Your machine has been booked in for a full repair at our service centre. Thank you for your proof of purchase. In 2-3 working days you will receive a letter containing instructions regarding the booking of your collection. The letter will also contain very important terms and conditions in particular with regards to data loss. Please follow the instructions and your machine will be repaired under warranty." A few days later the machine was taken off me by a DPD courier for almost 2 weeks. In the meantime I had no other option but to use my father's laptop to do my final year college project. I was delighted when I got the email: "We have completed the servicing of your item.Your item is now being packed and prepared for dispatch. You can track your package online..." However, 30 mins after using the "newly repaired" laptop, the stripy screen came back! Needless to... Read more

Answer:Truly Terrible Customer Service- Problems With Lenovo U410

I find it absolutely deplorable of Lenovo that there has been no posted response to this customer service issue. I have been trying to decide for a while now if it was worth purchasing a Yoga 2 Pro as it looked to have all the specs of a PC Hybrid I was hoping for. Well....how wrong could I have been...I had no idea how appalling the customer service is from this company! Firstly, in the UK...there have been some nightmare stories of faulty items and ridiculous product shipping delays that just seem to keep changing without any thought for the consumer in explaining what the hold up is. If you want to see a fantastic daily updated example of this alone just have a look at the Lenovo UK Facebook product page. Just reading it for ten minutes is tragic. There are so many upset customers in there that it almost seems comical.  The shipping delays are pathetic, they will glady take people's money (including warranties on items that arent there!) and hold it in the Lenovo bank accounts but the slow service and response to those with faults displays a complete disregard for the consumer. I can understand a company being unable to keep up with high demand of a product if it is very good and in demand but this needs to be addressed with admission in communication. Simply advertising a product that people cannot access and dealing with the irate customer-in-waiting afterwards is not acceptable. Let it be known that Lenovo through their own incompetence have lost a c... Read more

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Since the Lenovo reps on Facebook asked me to post this here, I am.I will list all the issues I've encountered thus far and for the sake of others with the same issues. I already returned it however and it will be picked up tomorrow. I will post in the thread later if I even remember my log in. Having gotten no answers before in the thread and watching it die, I just gave up on it. I hope Lenovo can remedy these issues in the future as I enjoy their build quality. I don't get it because I loved my previous y560 and had no issues except that I needed to upgrade. Here are the issues with my Y580: -Wifi drops off frequently. confirmed this by running other laptops ( including old Y560) side by side this one and watching as it would drop my online game from play and the internet, but the other computers would be fine. Has no motherboard bios support for windows 8--in fact, it has NO identifiable motherboard--it is simply listed as 'Lenovo invalid'.Astounding to see Lenovo has no support for it's own product unless this particular win8 bios supposedly fixed the issues but I am still experiencing them. Windows 7 Y580s received support, however. It was also having issues restarting and would give an error message--it has blue screened once, but only once. Microsoft informed to call Lenovo and said it was a hardware issue on the manufacturers end. I called your support, who was a bit rude by the way ( I was polite ) and laughed and said he didn't get the issue. I explained it, then h... Read more

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I purchased my computer on Nov. 26, 2016 less than 3 months later, on Feb 2, 2017, the sound when I played music or videos started to stutter and become distorted.  This happened when using the laptop speakers, external speakers and headphones. If I restarted the computer the stuttering would stop for a few hours then come back. I researched online for a fix and couldn't find one that worked. After a month of this happening I finally called Lenovo customer service. They had me reinstall the drivers. That didn't work so they suggested a factory reset. So I backed up my files and did one. That still didn't make the stuttering stop.  It was still under warrenty, so per their advice I had to send the laptop in to Louisville, KY. (Which I had to pay $60 to ship them, because they only cover return shipping, this is the sign of a terrible company.)   I sent it in on 3/13 and they have been waiting on a part since 3/20.  Today 3/30 I call costumer service for an update and they tell me the part will not be in until APRIL 10th!!! Of course costumer service can not tell me why the part is taking so long to get there.  I'm very upset with this whole process.  My computer only worked for a little over 2 months and now Lenovo is keeping my computer for a month at least? This is not what I paid for.  I use my computer for work so this is a major. Has anyone else had any of these same issues?

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Hi,I recently bought lenovo Z 570 and experienced the below problems. 1) Wi-fi does not work properly. It gets disconnected often when connected to an wi-fi internet connection. (There is absolutely no problem with the connection as people around  me with Dell laptops are able to work well) Updating Wi-fi driver did not fix the issue. The driver downloaded from Lenovo Support site DOES NOT get installed at all! 2) Windows Update does not work. I am able to download at more than 250kb/s speed connection. But, windows update simply fails. 3) I am sure that everyone will face any of the below response when one contacts LENOVO CUSTOMER CARE a) You would hear an automated voice saying "We are unable to process the call" will hang up simplyb) THe customer care agent would attend the call after so many minutes, ask all your details and give u another numberc) The other number would be saying "We are unable to process the call"d) If u call to paid customer care, he would take 20 minutes to give u a Complaint ID. BASELINE OF THE ABOVE ARTICLE:Please dont buy Lenovo products.

Answer:Lenovo Z570 comes with Wi-fi and Windows update problems and a worst customer care!

1- try to un-install readycomm application first.2- please, provide error message as it is.

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I am writing this message in order to inform the Lenovo English Community about Lenovo Turkey's unjust and unlawful policies that neglect customer satisfaction and violate Turkish Consumer Rights Law. 3 weeks ago, I bought a brand new Lenovo Yoga 720, with the financial support of my university's scientific research projects office. But, once I opened the original case of my brand new laptop, I realized that there is a tiny crack on the bottom-left end of the LCD beneath the touch screen (see the attached picture). Afterwards, I contacted Lenovo Turkey Customer Service, and sent my laptop to them for free service. After initial inspection, however, they asked me to pay 1.092,92 TRY (approximately $290) for repair service. I told them that they can not ask for money for this service, because it is a defective good and according to national conumer rights law they  (as the producer/exporter of the good) are obliged to replace the defective good or repair it for free.  In response, they unlawfully denied my demands and claimed that the crack is a result of user error. But when I asked them to prove their claim, they couldn't. Because, as you my guess, there is no trace of damage or usage on the laptop that may have caused such crack! Although I sent my complaints to Lenovo Turkey by both e-mail and post, they did not reply. Now, I will use my legal rights before Turkish authorities to claim a replace or free repair serv... Read more

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Hi  We have purchased a Lenovo Yoga Laptop on 20.01.17. From 10th of April onwards , there is some issues with Laptop Power Button .We are not able to switch it on using power Button. We had a talk with call center executives, Senior Executives & service Head of Kolkata, but still there is no proper update. We are still in Dark .They are not able to provide any proper information about parts availability.Ticket Ref No. is 7007963157.As the Laptop is very high valued  & purchased on the month of Jan.We are in regular touch of Service Head since last week & he is still not able to provide proper info about the parts availability .NOw he says he is sending an engineer to inspect.THis is not at all acceptable.  Any suggestions Would be helpful.

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Good morning, I have a Lenovo G50-45 with some issue. Lenovo solution center find an error on HDD. The code is WHD01V01G-UK7WME. Told me to contact the support center and give me a link to support. Only support of Lenovo is call them on the phone?How can I fix this problem on HDD? I have to go to the store where I buyed the notebook?Thank you

Answer:G50-45. Lenovo solution center. Error: WHD01V01G-UK7WME. Contact Lenovo support. But how?

Good day.
 
Please do contact Support by phone (info below), especially if your machine is still under warreanty.
 
Regards.
 
 
Italy


IDEA-branded and B, C, E, G, H, K, N, Q, V, Y Series Products
Italian 1-997-51926 (Costo della chiamata: 11,88 centesimi di ? al minuto + IVA) Ti ricordiamo che puoi approfittare di un Centro Assistenza Autorizzato. Clic qui per identificare q...
9:00 - 18:00 Monday - Friday

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 Hi, my name is Ben and i own a 2 year old Lenovo Y530 laptop with windows Vista Home Premium.Everything was working fine, when one day about a month and a half ago, i got the "blue screen of death".Better known as an error code, where your computer crashes.I then proceeded to re-install windows vista, where then it failed to install the updates, and only after a very short amount of time of actually being in the desktop of the computer, it crashed once more, giving the classic error message of it might be something new that was installed, or new hardware, when in reality i didn't install or add/remove any new equipment whatsoever.I bought this Laptop in the US 2 years ago in late 2008, and then moved to Israel.So here is the real problem, after checking the HDD for bugs, or viruses, it was fpormatted, and put back in, also following a system recovery from Lenovos one click recovery system.And found that neither the HDD, or the OS was trhe problem.So since i live in Israel, i sent it to my local Lenovo shop, where they said they do not fix these types of lenovo laptops!So how am i supposed to get to the bottom of this issue? if my local computer lenovo store does not fix my model of computer?I would like an answer ASAP because i need this computer for school and such, and the information that was lost is irrelevant, i would just like the computer to be functioning and stable again.Thank you, and much regards,Ben. 

Answer:Lenovo IdeaPad Y530 Crashed, not working, no tech support, need expert/lenovo technician advice

To be covered by warranty, your laptop must have IWS (International Warranty Service). That's the only way to get covered. http://consumersupport.lenovo.com/UserFiles/IWS/20100909035858_62.htm Best regards.





IPnaSh First Spanish Community Guru - Colaborador ad honorem

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New Yoga 700-141SK: Ran the Lenovo Support Center Hardware Scan and the Video Card Mathematical Operations Test has failed rendering the Report: WVC007002-UL7BPL. Is there a tried and proven solution out there? I have had a look at the solutions on the forum and am not satisfied that the solutions offered prove that the problem has been resolved. It is reasonable to expect Lenovo to make available a solution as a matter of course instead of end-users of "afflicted" Lenovo devices having to request/search for a solution(s).

























Lenovo Support Center Hardware Scan - Video Card Mathematical Operations Test Result Code; WHD00V000-UL7BPL.JPG ?98 KB

Answer:Lenovo Ideapad Yoga 700-141SK Lenovo Support Cente...

Hi there, Wistert -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
A service tip has been released concerning the WVC007002 Mathematical Operations Test error message.  This is a false negative and can be ignored; it does not affect the system's functionality or performance.
 
Link to Service Tip;
https://support.lenovo.com/us/en/solutions/HT105222
 
Update us how it goes.
 
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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I'd purchased a Lenovo Y450 laptop @ the IT fair last June and had encountered several downtime and system issues with the machine.(1) Slow performance (had done a recovery even in less than a month)(2) No sound @ times from the laptop (when restarted a few times, the sound came back...)(3) Some weird sound from the laptop during startup - as if from hard disk(4) Wireless connection - keep getting cut off.*My older laptop does not have these problems... pls advise asap.*My husband called your service hotline the day before and was told the technician will call him back today.He got a call @ 9.14am but was missed. When he called back, the technician by the name of Lawrence, commented "when u see a miss call, u should call me back" !!!I purchased Lenovo product, believing it can serve my purposes and from forum reviews, it seemed to be a reliable product.However, I was utterly disappointed with both the service and the product...I would like to get an explanation on the disappointing service encountered as well as the product deficiency

Answer:VERY disappointed with Lenovo Y450 series and service support from Lenovo!

Yup, I have the same problem too with my Y450. - sometimes there's no sound from my Y450. but after restart, the sound came back as normal. It's pretty annoying cuz each time i need to restart my Y450. - Wireless network could not automatically connect each time my Y450 restarts or boot up.  really disappointed..

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Can you suggest Lenovo notebooks that support Intel VT (Virtualization Technology)?I would like to buy a new notebook.My requirement that the notebook should support Intel  VT to enable me to runoperating system 64-bit on VMware Workstation that running on 32-bit operating system.Also as a trainer I also like to try Windows Server 2008 Hyper-V that requireIntel VT.I see that  Lenovo 3000 V200 A34 has meet some expectation, but I want to knowif it support Intel VT?  Thanks in advanced,Daniel R. 

Answer:Which Lenovo notebooks support Intel VT? Lenovo 3000 V200 A34?

It seems that users in this forum not really active.or at least the Lenovo technical supports or sales supports?it's been for months no answer and I had bought another brand.

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Purchased a brand new ThinkPad Yoga 14 Ultrabook, I have it one week.  I called Lenovo for support on the pen and touch screen driver and they want $70 before they will help.  Reps said that this issues has been resollved but that  I need to pay ANOTHER $70, on a machine that just came out of the box, if I want to know what it is. Disappointed to say the least!  If there's a Lenovo rep that wants to make this better, I'd appreciate it. 

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A few weeks ago I saw the Lenovo K430 on NewEgg while shopping for a new Desktop. I was amazed by the K430?s features and great looks. However, after doing some research I became very baffled about the Power Turbo Switch and the many horror stories about upgrading the graphics card. I called Lenovo Technical Support to talk about possibilities and get advice about the graphics card, a woman answered the phone and informed me she had no idea or information about graphics card; but she recommended I speak to Sales. I was transferred to sales and they too informed me that they knew nothing about the computer or graphics card. I decided to call B&H Photo, the name sounds deceiving but they really are the best with support. The Technical Support told me if I really wanted a great computer I should think about building my own. So today, I embarked on the journey to build my own computer and I want to say thank you to Lenovo. If it wasn?t for Lenovo's extremely bad Tech Support and Sales I would not have built my own computer. Lenovo you are so terrible and clueless, you have inspired me, you have driven me by showing me your lack of knowledge and sense of awareness, the idea that a company has a sales and tech department that knows absolutely nothing about their own product. Thank you Lenovo, you are simply the worse PC maker on the Planet! Thanks to you; today I have the most powerful computer I could ever imagined. The only Tech Support Leno provi... Read more

Answer:Thank you Lenovo | Open Letter to Lenovo Users & Tech Support

Ahhhhhhh, one of the lucky ones that escaped the powerful grip of Lenovo :-) you are sooooo lucky.

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My company has bought 150 ThinkPad's, L420 model, with Windows 7 Pro OA installed but NO recovery DVD.The problem comes when we had to reinstall some of the laptops, because we used 4 different types of Windows 7 Pro 64bits kits (downloaded from MSDN), all of them NOT willing to accept the serial no. from the sticker under the battery.We tried to contact Lenovo Customer Support here in Romania, using the contacts we find on Lenovo.com: http://support.lenovo.com/en_US/feedback/detail.page?LegacyDocID=MIGR-76613. The surprise is that the phone number is NOT IN USE. So:- we got 150 paper weights for the price of 150 laptops.- we payed for Windows 7 Pro and we got almost nothing.- we trusted Lenovo to help us after sale and we were wrong. Now, my question is:Do you think we will ever buy again or advise someone to buy something from Lenovo?

Answer:ThinkPad L420 problems! Windows 7 problems! Lenovo support problems! and so on...

Hello and welcome,
 
When activation fails are you offered an automated phone option?
 
Do the recovery media sets you made when you got the machines work as they should?
 
How about making a set from a working machine and trying it on the failing machines.  Does that work?
 
Z.

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Good day,
 
I was hoping someone could help me I phoned Lenovo support centre and I was disconnected,
 
My laptop has an issue with Blue Screen ; while working my computer it just gives me a blue screen saying "Your PC has run into a problem and will restart.  My PC restarts and then  I carry on working.
 
I don?t know what the problem may be I have not changed anything on this laptop it is stock standard. I have Windows 8 which was installed on the computer, I have Microsoft office 2007 which was given to me by my IT if anyone can help me or guide me please.
 
Also I bought my laptop in about June of this year.  My warranty will be finishing off in November I spoke to a lady by the name of Mennatallah and she advised me she will be sending me an email with details where I must send my receipt to so that my warranty can be amended.  Could someone help me in full here or get someone to sort out my computer problem?  I am not phoning support again just so that I can get hung up on...
 
Thank you very much,
 
Moderator note; full name of Lenovo employee / associate edited Forum Rules

Answer:Lenovo Support - Laptop problems

hi Shearidan,
 
Sorry to hear about your computer trouble.
 
To isolate the cause of the BSOD, can you try to download and install BlueScreenbView (link to the file here) and attach a screenshot of the error log.
 
- Link to picture (sample)
 
 
Let me know your findings
 
regards

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Good evening! I have a Lenovo Edge 2 that has been babied since purchased. Never abused, dropped, no scratches or dents, it's in fantastic condition still. I purchased the extended warranty, hoping I'd never need it.Last year, it stopped charging properly. The battery power dropped to 0%, and hasn't increased since. The machine will only power on when plugged in to AC power, and will immediately power down when the adapter is disconnected. The charging status indicator LED on the right side of the machine flashes orange in a non-steady, intermittent pattern, and the charging indicator in the taskbar in Windows 10 does the same thing. I returned the machine to Best Buy, they sent it to their "Geek Squad" facility for repairs, and the AC Adaptor and battery were replaced, under warranty. The machine was returned to me, and still doesn't charge.I contacted Lenovo, they advised I would need to return it to their facility for repairs. I put it in the provided box, and dropped it off to FedEx on 6/24/17. It's now been 2 weeks. I contacted Lenovo to inquire about the status of the repair, and was told "The technician found evidence of damage, and the upper case will need to be replaced as well, but damage isn't covered under warranty, so you'll need to cover the cost of the repair." I asked for the price, was told "A technician will email you with the price." I inquired about the status of the original repairs, they told me the claim was on hold, pending my review and... Read more

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Hi so one night a few weeks ago i shut my laptop after netflix and opened it the next day and none of the USB ports worked, the ethernet did not work, nor did the webcam. I sent it in since it is still under warranty, and a week later got an email charging me 489 bucks for 'water damage' well i never spilled any water on it, it just randomnly broke one night. so i called Tech supporrt today and connected to some1 from the **bleep**ing phillippines who i could hardly understand. I tried to get a number for sutherland global (who does the actual tech repairs ) in TX so i could talk to someone in america, but they dont have the number for sutherland. So after i just explained to him, 'how much to fix the mobo?' he says 340 dollars. so i told him to just send it back how it was. My questions are 1. why does lenovo's warranty literally cover nothibng? 2. is it possible to just fix the USB ports without replacing the whole Mobo? 3. could i fix it myself? 4. do any lenovo employees on here have someone i can speak to who actually speaks english and wants to help me fix my laptop?

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Since you have to hunt around different Lenovo sites (and other sites) to find out about these softwares, I decided to make a post to get feedback from actual Yoga owners on how these programs interact, what they do, which ones are prerequisite, and which ones are unnecessary. Please don't take this as a blanket answer. This is just what I have found. It might be right - it might be wrong. I'm looking for others to post their experiences as well. Lenovo System Interface Foundation Driver - Necessary prerequisite (missing driver in device manager without it). It allows the Lenovo Utility and Lenovo Companion to work. Lenovo Yoga Mode Control - Necessary if you want to use your yoga to seemlessly change between all the different modes (laptop, tablet, tent, stand). This software is responsible for autorotating and putting Windows into tablet mode. Lenovo Utility - Recommended(?) This one I'm not too sure on. I remember that I was missing some function that I wanted but I can't remember what it was now. Maybe battery cycle count and health? Lenovo Companion - I don't have this one installed and don't think it's necessary but would like someone else to shed some light here.

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After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ri... Read more

Answer:T500 Problems and experiences with Lenovo's technical support / EZServ

Swg0101 Thanks for sharing your details - it seems like we should focus on recovery of your system at this point. I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help. Best regards, Mark

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Hi, I'm waiting since two month for an answer for my request for a Notebook replacement. I've got a T410 with 4 year waranty. In the first year after I bought the system I got 3 tickets at the lenovo support. First the speakers where replaced then there was a problem with the mainboard and after that the fan unit hasbeen replaced. Two month ago the SD-Card Slot started to make problems. I think there is a general Problem with this Notebook so I asked the Lenovo support for a replacement. After some standard "leave us alone and ask your reseller"-messages, I did as I was told. My reseller contacts the Lenovo support. But until today there was no reaction. What should I do next?

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Hi everybody i hope you are all doing great. Laptop Details:Lenovo Y50-70 Laptop (Lenovo) 203784720hq512ssd960m16gb ram I made a clean install to my lenovo laptop so I lost some essential applications that came with my laptop. I installed almost all the drivers and apps at lenovo driver support download page without problems but i could not find some of lenovo apps that came in my laptop when i bought it and I really need them. The only one available in the driver download page were Lenovo energy manger. The most importants for me that i need are lenovo onekey recovery app and lenovo updates. For onekey recovery I only need the app, not the files to restore the whole partition, because the recovery partition is intact, I did not format it. So I only need the app that opens it. Th apps I want to get back are:1. Lenovo Onekey Recovery app - The one I am more interested in.2. "Lenovo Updates' (lenovo updates is the name of the app) The scond one im am more interested in.3. Lenovo Settings4. Lenovo companion If someone can guide me to where to download each of them, it would be great. I would need for windows 8.1 64 bit or windows 10. Thank You, I hope you can help me.  

Answer:Where do I download Lenovo Y50 Onekey Recovery, Lenovo Settings. "Lenovo updates", Lenovo Companion?

Go to the Windows Store and do a search on "Lenovo."   You will find almost all the apps you need are available there.

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My main problem is that my T61 freezes up.  It came with a 2 gig ram, sbbb Intel core 2 duo t7500 processor, 1 gig turbo memory window's ultimate 32 bit os and an 80 gig hard drive. This problem has been going on intermittently (odd) since I  received the laptop brand new.  I may or may not be able to move the cursor over the screen when it is frozen.  It does not high light anything, control-alt-delete does not work, nothing responds.  I have to manually hold down the power button to turn the system off.   The different things it has done, and not all during the same occurrence:  blue screen with white writing, black screen with white writing, black screen oxc 000000f-selected entry could not be loaded because application is missing or corrupt, the memory was dumped (I had used rescue and recovery backup disks then because I did not know if something was corrupt in the original software that came loaded on it), sometimes it checks the c-drive after being manually shut down, sometimes it does not, problem with window's registry (only did that maybe twice), and corrected master file table, corrected bit map (after checking c). Sometimes it freezes and gives no error messages during restart.  I do not have anything loaded on this system that is not compatible with vista nor anything that exceeds the ram.   When I had to use my rescue and recovery disks because everything crashed, I called tech support.  ... Read more

Answer:combo of T61 and customer support problems

obviously you have suffered a lot with the laptop os not working properly, have you tried to disable the turbo memory, sometimes that cause alot of trouble. 

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Hello, I've had my X230 Tablet Laptop for only 3 months and I must say that I am increasingly disappointed and displeased with the quality of service I have received from both the product and the seller. My laptop has been showing errors and glitches, and increasingly lags and freezes, now its at the point where I can't even turn it on properly.I have called to about 5 different numbers of Lenovo and I always get answered by an automated system that doesn't seem to be able to solve my problems.Can anyone here please help me figure out how to contact Lenovo costumer care and get help by a real person?I'd like to get a replacement of my harddrive or a full refund. Any support is greatly appreciated.Regards. P.S. I apologize in advance if I'm posting in the wrong section. 













Solved!

Go to Solution.

Answer:How to get customer service from Lenovo?

from this page: http://support.lenovo.com/en_US/detail.page?DocID=PD008370
have you called Service at the number below?
 
Country or RegionProductLanguageTelephone numberHours of operation

United States
THINK-branded products
English
1-800-426-7378
24 hours/day7 days/week

 
regards.

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Hello, I purchased a Y530 Lenovo Ideapad from Circuit City 2 weeks ago.  It was supposed to have the 64 bit operating system on it, but it only has the 32 bit operating system. After calling Lenovo, they said they would call back later in the day with a solution.  I waited all day, and they never called.  I called back the following day to find out that my note wasn't sent on.  I had to explain the problem again.  I was told a service tech would come out and install a new hard drive for me in a week or so.  A couple of days latter, I received a call from the service guy and he said he would be over in a couple of hours to fix it.  A couple of hours later, he never showed up.  He then called and said he would be over by the end of the day.  The end of the day came and he didn't show up and called and said he would come back some other time.  Keep in mind, I took the day off work waiting on this service tech. I then called Lenovo and told them the story.  I was told to call the company doing service.  I called the company doing the service and asked them to change the location to my work place. The service company said that I needed to call Lenovo and issue a new request as it is in another zip code.  I called Lenovo once again, and told them the story.  They said they would just send me out a box to ship my computer back to Lenovo and they will fix it.  I called on Friday and they said th... Read more

Answer:Lenovo Customer Service

Zepher, Apologies.  I've sent you an email and will help ensure this gets resolved quickly. Best regards, Mark

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I have a Lenovo B50-80 which will not power up at all.  I contacted the technical support on the 3rd March 2017 regarding this issue. I waited for the engineer telephone call but that never happened. I have phoned Lenovo on the following occasions still with no joy.9/3/17     13/03/17    22/03/17   24/03/17    31/03/17   10/04/17   19/04/17I was told on the 24th March that the case had been cancelled due to no part being available and that it was passed to a case manager to contact me. I am still waiting to be contacted. I would like a complaints department telephone number or email if someone can provide this. Thanks

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Hi there, anyone who can tell me contact details of the subject?Thanks













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Answer:Lenovo UAE Customer Service

UAEEnglishArabic8000-2000-1419AM - 6PMSunday - Thursday IdeaPad S9e & S10e  

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In short, it?s no wonder that Apple has become the consumer electronics company of choice. If you have a problem, walk to a store and fix or replace the device on the spot, no problem. Lenovo, not so? Purchased a T450s with all the bells and whistles about a month ago. 36 days from the in-service date, the laptop screen fails. Additionally, the 1-year subscription I purchased for McAfee was not recognized and 30 days after, MacAfee. After navigating the website for an hour looking of a solution and being on the phone with various departments for 2 hours, the answer was for me to pay an additional $30 to ship my brand-new laptop to a repair center for a new screen. On the laptop, they claim they sent me a key-code which I never received. The solution there is to pay for another subscription to MacAfee directly for another $100. In a week, I may have a working computer again and be $130 poorer?. Wow.

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Good Afternoon. I apologize for being upset, but I felt the need to write this and complain. I want a resolution that is beyond apologies and I feel the situaion has gone beyond repair because I have received substandard service by the company. I want to know how to resolve this to customer satisfaction. I feel mistreated and lied to. I have a Lenovo G570 Laptop SKU 43344QU I have sound problems. While it may not be noticable doing routine tasks like opening windows, playing music and videos it gives me random garbage noise sounds, stutters or blips. It doesn't matter if other applications are running. It will have the problem if I'm only playing music. It even happens randomly on startup of Windows. I have flashed the bios to the latest. I had a remote session with a technical support assistant who also heard the sounds.I sent the laptop in for repairs as instructed. I had kept up with my Depot number: See information below. 15 Oct 2011    01:35 PM    Your PC has not reached the depot service center yet. You can track the location of your machine by visiting http://www.fedex.com19 Oct 2011    01:56 PM    Your PC has been received by the depot service center20 Oct 2011    10:42 AM    Your PC has been received by the depot service center and it is currently being repaired20 Oct 2011    11:18 AM    Your PC is currently on hold bec... Read more

Answer:Depot/Support Nightmare with Lenovo - G570 Sound problems Still No Laptop or Refund since October

I called the service center and was told to call back tomorrow. This is unacceptable. I also am missing the original box I sent the unit in, and I want it back. My Case number is WN406871

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Hello everybody, my first post, please be gentle ;-). I have recently acquired new T430 (N1T8BPB, already shipped with Win8PRO 64 PL preinstalled), after purchase i upgraded original 500GB hdd with new samsung 840 pro drive. After that, I did full clean reinstall of OS  (from MSDN media, OS license burned in EFI was properly recognized). Everything went fine, after initial OS installation I ran full system update, then installed lenovo update manager and downloaded/installed all software which popped up (bios and drivers, including lenovo settings dependency package, ver 1.0.5.6). After that, I've installed lenovo settings and lenovo support from Store, and ran into following problems: - My lenovo settings power / camera / audio doesn't work at all (screenshot from power menu attached, audio/camera look exactly the same). - lenovo support doesn't automatically recognize my serial number (can't get warranty status etc...). I'm using localized version of Win 8 (PL). I've already tried to reinstall lenovo settings dependency package and lenovo settings / support metro apps, no effect. Summary: Factory preinstalled metro apps worked without any problem before I upgraded HDD to SSD and installed fresh OS on SSD (using the procedure described above). Anybody have any clue regarding those issues?Thanks!

Answer:T430, clean windows 8 install, lenovo settings/support metro apps problems

Did you check everything was working with the factory Win 8 installation etc first. Some drivers may not be available or hardware is not being detected. The most sure fire ways of doing a drive change are:- image the OEM drive to the SSD- use cloning software(in both cases all the partition need to be done.) For clean install other than above. Create the RECOVERY DVD's  and use them to install Win 8 again onto the SSD.There are a lot not using the OEM provided package and virtally all running into some problems including USB 3.0 not supported or working. Someone pretty well needs to see the various screen to see what if anything is wrong with the generic install as it finished.





T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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I had my x200t for like 2 months , and just realized this one is not the one i wanted. The two finger touch function is not working or let's say  the panel doesn't support it. ok , then here is the story... Back to the time when i was ordering , I called twice and emailed once to confirm this model support two finger touch function, and all of the agents said yes , the old model has been put on EOL. So, I placed my order ( 2 or 3 days before win 7 released) then I was quite busy with my exams untill X'mas. During Xmas, I installed Win 7, simple tap , etc. and found out this model does not support two finger touch function.  Then I called customer service, Agent told me it was a mistake, the new panel is not ready for x200t and he could not handle it . However, the manager was away and would be back on dec 30th , so he asked me to leave her a message. So I did that ,and never got a reply.  Then I called again (Jan 4th), this time I told the agent I wanted to buy a x200t , and was wondering if this model has the two finger touch function , this agent said yes. Then I told him my x200t doesn't have it , the agent was like" oh, you already had a x200t ?". I said yes, then he hung up.(WTF?).  I called again, the 3rd agent was like " no, you heard it wrong ,and he defined multitouch as pen+finger" and I told him I explicitly asked if this model has "two finger touch function not just saying multi touch", and he just kept making excuses. Since I dont have an... Read more

Answer:LENOVO has the worst customer service.

The confusion might arise because the older x200 screens were called "dual touch." Unfortunately, by dual touch they meant pen or finger, not dual touch in that you could do two-finger touch actions. I was very confused about what that meant myself until someone else on the forum straightened me out. As far as Lenovo's customer service goes, last year I personally had a nightmarish time dealing with their warranty service department. i found that the general attitude was that they simply aren't interested in helping their customers. I encountered the same thing just yesterday when they didn't want to honor the warranty on the replacement computer they sent me after the first one broke. However, there are a few good ones out there. You could try and private message "Mark Lenovo" on this site. I don't know if he handles this kind of issue, but he's the one who finally straightened out my warranty service problems for me last time. Maybe he could at least suggest somebody to talk to.

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Received an email Tuesday offering Lenovo's apology for my T430s not shipping before Christmas (it arrived a couple of weeks later).  The message said that in 1-2 weeks I would receive a gift from Lenovo. Today, UPS dropped off package containing a wireless N50 Lenovo mouse and a Lenovo backpack case.  Very nice gesture on their part  Michael

Answer:Kudos to Lenovo Customer Service

I'd agree, somewhere there is an true CRS knowledgeable in customer relations. While they may not have control of other departments and processes which is understandable at least admit and volunteer a gesture for the inconvenience. They need more of them.





T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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HI, I am having unbelievably poor customer service for my P70 warranty repair which has now been away for almost 4 weeks now with no sign of return. Phone calls promise a follow up email which never happens, Status reports don't change and emails don't get answered. Is there a UK address I can complain to?

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I'm an unfortunate customer on purchasing Lenovo Idea Pad Y570.Its not even been a year since I purchased this laptop, however the problems that I have been facing are endless.Initially, when I had some issues with battery not getting charged and a few other basic issues more importantly LAN port not working, I had given it to your esteemed service center in Chennai. Since I had to leave immediately for Mumbai, the service centre people in Chennai said that they were unable to resolve the LAN Port issue and said that the part along with the motherboard has to be replaced and it would take a few days to procure the part. So they had advised me to carry out this job at a service centre in Mumbai. In Mumbai, when I gave it to the service centre, I told them about what the Chennai people told them and they said they wanted to format the Hard disk and reinstall the OS again. I gave them my own licensed copy of Windows 7 Home Premium. Few days later I went back to them and got the laptop working at their place with LAN Port. I was said to pay Rs. 750 as it was a software issue and does not come under warranty. Still yet to get a bill. I had varied troubles after that. Laptop started crashing too often in less than 5 minutes every time I used to switch on. LAN would be connected. Every single minute the status would change. Connected, No Internet Access, No Connection and so on. I went back to them and gave back my Laptop. They said that the motherboard has to be replaced ... Read more

Answer:Unfortunate Customer of Lenovo in India

Hi Vignesh
So sorry to learn about this - I have dropped you a PM - hope we can help!
 
Serene

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I am a recent Lenovo customer. I have bought several laptops, notebooks and desktops for my home. From HP, IBM, Dell and Apple. A total of 11 in the last 3 years or so. This is the first time I purchased for my business a Lenovo x61s. I was very excited at the versatility, small footprint and light weight of the unit. It arrived 13 days after I had ordered it. It would not connect to my network. I have Comcast Cable. Have the capability to connect 5 units at the same time. There are today only two other computers on the network. I called the Comcat people. They felt after an hour on the phone with them within minutes of receiving my x61s that the configuration pre-loaded on the unit was likely to be the problem. I called Lenovo. This guy kept me on the phone 3.5 hours. Could not resolve it. Told me to wipe out all the software and recover the entire system. I told him I would not do that as it would then wipe out pre-loaded MS Office (pre-loaded by Lenovo, paid for by moi). He said I could re-load it. True, but to minimize weight I did not order a cd drive. He said to go buy one! I then spent another 5 hours with incredibly polite and infuriatingly unhelpful people that kept telling me they have made a mistake, my four year extended warranty is not properly boarded and they are very sorry but no one can help me for five days. That is what it will take for them to board my warranty! In the meantime, no one will help me with returning the computer. It cannot be d... Read more

Answer:Totally Frustrated NEW lenovo 'Customer'

Santani,
 
Welcome to the forum.    I'd like to help you get your troubles resolved...
 
First,  could you send me a PM with your sales order number - the one that starts with "2Cxxxx" and any service case number you might have from calling for help?  I'd like to get service and support engaged to address your trouble.
 
You raised some interesting points about returns and extended warranty, and I would like to clarify those to help you, and others who may read your account. 
 
1) Product returns are allowable within the first 21 days - you do not have to wait 21 days to request a return.   
    (Please be aware that restocking fees do apply as per the purchase terms unless in case  of Lenovo fault)
 
2) If you purchased a 4 year upgraded or extended warranty, it is possible that it could take several days for that coverage to be applied to your system, however you are still entitled to warranty assistance immediately under the standard terms that came with your system.  You should not have to wait 5 days to get help.
 
3) Support should be able to help you ensure the wireless card is functional and working properly.  It should be able to "see" your wireless access point. 

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Dear Forum Visitors,I have an Ideapad Y580, unfortunately, and have found my laptop to be of the poorest quality and customer service to be unresponsive in regards to my problems.  About five months after owning my laptop, there was a problem with the power supply, where the laptop failed to detect the charge and would not charge the battery.  After sending my machine in to Lenovo, they determined that the problem was related to the motherboard, and replaced it.  The laptop worked fine for about three more weeks, at which point the LCD panel showed various color problems resulting in me needing to return the laptop for repairs again. When the laptop came back to me, the letter describing its repairs stated that the LCD-motherboard video cable had become loose and was tightened.  HOWEVER, there was one large problem with the returned machine: it was not mine.  Actually, the laptop belongs to some guy Ian who likes to play computer games.  Needless to say, someone else has my laptop as Lenovo has sent me someone else's.  This is TRULY POOR customer service.  The laptop configuration does not even match what I sent in, having different hard drive and optical components.  Moreover, a hard drive with my information is now out in the wild, and Lenovo has irresponsibly allowed this to happen without regard to data security, or privacy.  Such willful disregard for the interests of its customers is in... Read more

Answer:Lenovo's VERY Poor Customer Service

Astroceltica,
 
Sorry to hear about your experience! 
I have sent you a PM - could you check? 
 
Serene

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I ordered a new Yoga 2 Pro (Core i7, 8GB RAM, 512GB SSD), 6 weeks later it's finally devliered to my door.  Horror, it has the wrong specs, Core i5, 8GB RAM, 256 SSD.  Since I really need a new laptop now, I call lenovo to get the difference between the model refunded to my credit card, and to my suprise they won't do it.  The only option they're offering is to send back the laptop back for a full refund and place an order for a new one (But all the 8GB models have diseapered from the Levovo Canada website.   All in all I'm very disappointed with Lenovo customer service and I'll think twice before giving them business in the future.  Buyers beware!

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My friend purchased a Lenovo Laptop G460 in October, 2010. Laptop was not working since November 2010. The Service Center Engineer told it was a motherboard problem so we need to order the motherboard from Banglore. They replaced the motherboard in the 2nd week of January. After replacing the motherboard the new problem started, laptop was shutdown automatically. Service Engineer found some heating problem causing the laptop to automatically shut down. He ordered the part from banglore. It took a week to get that part from Banglore but that part was faulty so they ordered the part again and it will take another week to change that part now. Someone from Lenovo called my friend and conference with service engineer on 3rd Feb 2011 and we came to know that service engineer has lied by saying it?s a heating problem. Actually it is the motherboard problem and the service engineer ordered the motherboard which was not supported. This is really a frustrating situation and very bad experience with Lenovo laptop. I sent many emails to customer care but they are saying "It is in progress". It's been 2 month the laptop is not working and they don't even care about that. I can understand it's an electronic device so there might be some problem but I don't expect this kind of pathetic customer service from Lenovo. I would not recommend Lenovo laptop to all my friends because if you have any problem with laptop then you will not get the service pro... Read more

Answer:Pathetic Customer Service from Lenovo

Nitin02,
 
Welcome to the forum - I really appreciate your taking the time to share your friend's story hear.
 
I can appreciate that it must be frustrating.  Certainly part delays are something we want to avoid.
 
If the system is overheating there are several possible reasons:
 
1) The power management software has been removed or corrupted - reinstall it / check settings for balanced power scheme.  Does system have these symptoms when running on battery, on AC or both?
2) The fan / heatsink are clogged with dust - clean it with can of compressed air
3) The fan / heatsink are not making good contact with CPU & GPU - check fit, apply new thermal grease & retest
4) Fan / heatsink are defective - replace them
5) System board and / or CPU is defective - test and replace as needed
 
With these points in mind, it can be time consuming to take a systematic approach - so, perhaps service made intial checks and believed the board was defective.  It is possible there could be several different model boards for the system depending on GPU options for example, and maybe the wrong part was ordered?
 
If so, that is unfortunate, but I'm sure you appreciate that everyone can make a mistake sometimes, right?
 
Can you please send me a PM with your friend's service case number and contact information?  I will escalate the case and see if there is anything that can be done to speed this along.
 
Best regards,
 
Mar... Read more

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I bought Lenono Z510 on December 28, 2013 and found a problem on the attached link.  I brought Lenono Z510 back to the store on December 29, 2013 because store warranty change New machine replacement if a problem within 7 days Store did not change New Lenono Z510 to me because the Lenono Z510 is scratched. Store recommended that I send for repair at IBM thailand Thailand  the New Year's holiday. I have to wait for January 2, 2013 go to IBM thailand January 2, 2013 Staff can not change new Lenono Z510 but wait for repairs. No answers on repairs completed. I can not use it Lenono Z510 from 28 December 2013 to the present. I can not complain to anyone in Lenovo. I have sent an email to Lenovo thailand since December 30, 2013, no response to me.  So I can wait Lenono Z510 repaired only. How long?? I wish Lenovo executives have recognized my problem and help me. I just want to get good service and hope to get back Lenovo Z510 soon. Problem DescriptionI installed Window 7 and driver successfully. In installing other software Lenovo Z510 shut down. After that, it can not be turned on again. http://youtu.be/N0cUSBK2p_o

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I ordered the Ideapad Y480 around a month ago. When I received it the webcam was DOA so I called the service center and they told me to ship it to get it repaired saying that it would only take a week to get it back to me.  Problem is that when I shipped it to them they claimed that there's a service part shortage and that the part would not be available until over a month later after I called back to check the status over a week after I sent it.  I told the service rep that waiting that long for an new computer to be returned to me is unacceptable so I wanted to set up an exchange instead. Even though they already had my laptop they said that I had to get it shipped back to me and then set up an exchange which was the dumbest thing that I have ever heard.  So I had to call back on 3 different occasions for them to get the service center to return my laptop. I finaly received it back today (after over a week of calling) and called sales and they say I have to wait another 3-5 business days to get the exchange request approved even though they have had my laptop the entire time.  I have only had this laptop in my posession for a total of two days and now feel like I have wasted $1000. I'm a college student and can not go without a laptop for that long. This is utter bullsh*t that they treat customers like this. I'm contemplating calling back and telling them I want a refund instead of an exchange and calling my credit card company to dispute it.  But a... Read more

Answer:Terrible customer service. Will never buy Lenovo again

Will never buy FROM Lenovo again * fixed, Find a retailer, simple.

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I thought I would test drive the "Lenovo experience" by ordering my son an R series notebook before switching our business account over to Lenovo.  I needed it fast.  I having serious second thoughts!  I did all of my homework.  I checked a number of forums and blogs and saw that there were often shipping delays with the T series, so I decided to go with an R.  Then I did a little comparison shopping and checked out comparable systems with other companies, and ALL of them gave me an estimated shipping date BEFORE I clicked the "Buy" button.  Lenovo said only the standard "ships in 1-2 weeks."  Just to be doubly sure I called a customer rep and checked on the shipping time for the system I was interested in, and got the "1-2 weeks" response.  Feeling assured, I went to the website on Dec. 1, and ordered a system with the following build:    8918CT   CONFIGURED SYSTEM 42V8190   SBB INTEL CORE 2 DUO PRCESST730042V8011   VBB MS WIN VISTA HOME PREMIUM                42X2013   SBB MSWIN VIS HPREM32 US ENGLI                 42V8876   SBB 15.4" WXGA,BT                 42X0857   SBB NVIDIA NB8M,PC CARD/PCLE                 41W2063   VBB 2GB PC2-5... Read more

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I ordered a U350 laptop, my credit cards was charged, and I receive an email. However, following the "Shipping and Handling" link never works. It always timeout. I sent an email to [email protected] and got no replies. Is there anyway to contact lenovo's customer service?

Answer:How to contact Lenovo customer service?

select your country link below:http://consumersupport.lenovo.com/en/supportphonelist/supportphone.html

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There are many "upset customer" posts regarding Lenovo Customer Service.  The customer service I received for a repair/warranty issue excellent.    (At another time I could describe the very good sales experience but only mediocre post-sale price-match service). I received my W530 a few weeks ago.  I found the PgDn button regularly did not return all the way back up.  One corner was catching on the edge of the keyboard frame, I guess you could say.  I ordered the base 1 year depot warranty. I called the support center around 5 pm.  The center is in Atlanta, I believe.  While talking to him, I was repeatedly hitting the key while I described the symptom.  During that, the key top popped off. My concern was that I had just received the computer after a few delays and really did not want to be without the computer for any period of time.  The W-series workstation has been my dream computer, and I had been saving for almost two years to buy one.  The thought of shipping it away was difficult, to say the least. The rep offered to ship me a replacement keyboard so I could replace it myself.  I was happy to do this as an alternative to waiting.  I asked it to be shipped to my work. At 10:30 a.m. the NEXT DAY, someone at the office stopped by my cubicle with the package.  It contained the brand new keyboard.  I was elated that it arrived so quickly and that I would not have to shi... Read more

Answer:Exceptional Lenovo Customer Service

'afternoon.
 
your experience mirrors mine over 10+ years of ThinkPads. T & X "Think" systems have been my mainstay, along with an A31p that i'll never let go of.
 
thanks for sharing your positive experience,
cheers.

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Here is my story...I have been trying to make decisions on ordering a Thinkpad or Notebook since November of 2007. After trying to get customer service to help me find a reseller that I could actually look at a machine and talk about options and upgrades without any results (I called Lenovo several times, tried to contact resellers in the Phoenix area), I received an email from an account representative in Utah (I live in MT). She was willing to help me, but could not honor my industry discount (they currently have a partnership with Lenovo that, because of this experience, is being reviewed). So I took a leap and ordered online through Lenovo. I got my discounts and my machine arrived surprisingly quickly. However, when I opened the box and turned on the machine, I soon realized that there was not CD/DVD drive in the machine. I quickly called Lenovo to find out how to add it, and they were closed. I called back the following Monday and learned that it takes a mobile media base plus another optical drive (that?s what techies call a CD drive I guess). I told them that that would not be very convenient for mobility and would like to return the machine and order another machine that would work better for me. Then I was disconnected. I called back today and spent over 2 1/2 hours on the phone being told that there is NO WAY they are going to allow me to return or exchange the machine without charging me a 15% restocking fee. I was sent literally in circles trying to get some cu... Read more

Answer:Has Lenovo heard of customer service?

The 15% restocking fee seems to be an extra jab at the consumers wallet, its also unfair to consumers who have limited funds. You're basically stuck with your system, atleast thats the consesus from the customer reps I spoke too. I even asked one "manager", "so I'm basicallyl stuck with a machine thats not what I ordered, I'm unsatisified and stuck with this piece of crap?", his answer was a simple "yes", atleast hes honest, they also have a policy apparently, where if your dispute is not able to be solved, they are suppose to hang up on you, which is what this "manager", "supervisor" did, hung up when I asked for his name. *To be clear, he told me that the policy with disputes that can't be solve was to hang up, thats the official way to handel disputes, thats what Lenovo taught them to do.Message Edited by funk3r on 01-29-2008 05:00 PM

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My new B590 is now a frequent flyer.  Two trips to Texas- New MAin Board. 1 or 2 trips to NC.  And still doesn't work.Does not see any WiFi connections. Multiple LOgmein remote attempts, return to authorized repair dealer.Always same result. Works for three start cycles and dies.Customer service NC no longer respods. Guess time for another case number. Maybe there is a HIGHER AUTHORITY?????At this point will not suggest purchase of Lenovo products. PLEASE HELP!!! Bob

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I've owned my Thinkpad T410s since November of 2010. I bought it because It is marketed as the gold standard business class computer, tested to military ruggedness, and it has a touch screen--how cool.
 
So I ponyed up the 2700 bucks and bought one.
Win 7 64 bit
I5 Vpro
8GBs RAM
128 SSD
Touch Screen LCD
Switchable graphics card
FInger print reader
Top of the Line Wireless N( I think there were 3 options)
 
 
Since i've owned my T410s, i've had nothing but issues with it:
 
-Cracked Palm Rests
-High Pitched Noise
-Pixels Dieing on the screen
-Wireless card turning on and off
-Screen changing contrast (all by itself)
-SSD deleting Data
 
 
The last time i sent in my computer it was for the last 4 items on the list, but 90% of the reason was for the Data retention issue.
After many hours of speaking with technitions and multiple phone calls, I find out that my  drive tested fine. 
 
After 45 days of being in their service center, after 45 days, i get it back and the computer is a brick! It starts up, deletes my data again and won't turn on anymore.
 
It leaves me wondering how a hard drive that deletes data tests fine. 
 
I got my computer back in May and escalated my case to Carrie *****, where I was promised I would get a phone call from someone at Lenovo that could give me my money back.  This case sat on her desk for 2 months before I ever got a call from Kelly *****.  2 months, of me calling Mrs. ***** an... Read more

Answer:Customer Service is Horrible--Lenovo you get an F

Well this is a perfect case to illustrate the fact that everyone is responsible for their own backups, especially with SSD...





---T430s (i7 / HD+ / Intel 520 SSD / 16 GB Ram)Previous: X60s, Portégé R100

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I have been patient, I have tried everything but trying to talk to Lenovo customer service is just impossible. Today I spent 5h non-stop trying to get a human on the phone. No luck.  I sent in my Ideapad S10 to be fixed under warranty. The right hand bezel had fallen off with as a result that the screen died. To my surprise the price quote I received to fix the screen was twice the price I paid for netbook in the first place. I email back explaining that the bezel was faulty to begin with and that damage caused by a faulty piece should be fixed under the legal warranty. The answer I got back has me totally stumped: "LENOVO parked under cover equipment failures, the case product is not  taken into charge and the screen is broken and the cover and the hinge.  Any breakage product is send to the customer specifications."  My guess is that they're telling me they won't fix my netbook under warranty but I can't decode what they are saying exactly. The conditions on the price quote dated June 22 specify that if I don't accept the price quote withing 60 days the netbook sill be sent back to me at my expense. Great was my surprise when DHL rang my doorbell today, July 27, with my netbook. I had never accepted a price quote, we were still arguing about the warranty and Lenovo just ships the broken netbook back without any explanation. So I spent 5h on the phone trying to get hold of someone to sort this out. At the end of the day I had wasted 5h, ran up q... Read more

Answer:Lenovo or the absence of customer service

i'll bring this issue to lenovo staffs. ( may take couple of days to respond )

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I have a Thinkpad SL510 which has been repaired 7 times in 3 months.  I have the on-site service which is great!  I have always gotten great tech support and friendly helpful phone assistance.  I am on my 8th repair now and agree that my machine must be a lemon.....but not too upset because I can't complain...it gets fixed fast..and right!  I love the customer service! I repair computers and hardly see lenovos (or dells)....mostly, acer and hp's....I would buy another lenovo and would recommend to anyone to get an extended warranty....because I've always had great service and NO problem with any of these repairs! It's unfortunate what I'm reading here about the trouble many are having and very surprised.  I suggest you keep calling and they will take care of your problem.   

Answer:I LOVE THE CUSTOMER SERVICE FROM LENOVO

hey gretchencnm,thank you so much for being a loyal user to the Lenovo brand of laptops.





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Anyone else have issues with customer service giving them a runaround?  Sent my computer in a month ago and repair hasn't been started yet.  I'm at the point where I need to buy a new system as I just can't work without a computer.  I keep calling every few days and they just tell me the parts are in but they haven't had a chance to get to it and will escalate the issue.  At what point am I entitled to a refund?

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I have an Idea B310. It failured for times about its DVD_ROM in first year. And service changed DVD_ROM for times. They did'nt accept to rebate although the warrany terms. And now I can take neither my PC nor my money back ??? 

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I have been working with lenovo customer service for the past few weeks. Originally I sent my Yoga3 in for warranty repair a which took almost three months.  The notebook was damaged in shipping on the way back to me and my case was authorized for replacement. I last spoke to  my case manager( Terry Nesbit)  for a repalcement ten days ago and he has not responded to any of my emails since then.   I have called the office number and sent emails to see what is going on with no reply. Any help would be great as to what I should do next.  Lenovo SF Case# 02514352 Replacement YOGA 3 14

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Hello,  Case # WN384177 I bought a Lenovo Ideapad laptop V460, assuming lenovo would be a great laptop and atleast decent customer service. I had issues with the screen as it would start showing black lines on the LCD hence I contacted customer service and Sent my laptop to them as instructed by them. They informed me that the turn around time will be 7 business days from the day they received it.  They sent me an email on the 29th of August letting me know that my laptop has been received. So I waited until September 6th but did not receive my laptop back from them hence I called to find out about it.I was informed that they did not have the part to fix my laptop hence they are waiting to get the part before they can fix it, and they do not know when that would be.  They were not telling me the estimated time to get the laptop fixed either which meant that it could take as long as they wanted. Hence I asked to talk to someone who can help me with the issue and they said customer relations will contact me in 2 to 3 business days. I waited until september 9th and called them back to my surprise I was told that sorry we do not know why the customer relations team has not called me back and they will in 24 to 48 hours. If they dont call me by Monday then they will provide me with contact information in order to get a hold of the customer relations department. I waited and then called back again on Monday and to my surprise t... Read more

Answer:Customer Service issues with Lenovo Ideapad

Hearty welcome to club of cheated customers by great company which dupes hard earnes money of customers on top of it you will loose your time and patience you will be left no where without any solution finally you will get nothing i s there anyway that we can tell this company how much pain we r going thruLet me know pls

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I bought a brand new Lenovo Yoga 13 from a Lenovo shop in China. Windows 8 was pre-installed. In the shop, I requested (on 3 occasions) that Windows 8 be set for English. They told me that I could easily change the language settings when I got home.

However, when I got home I was unable to change the settings. After a quick google, I discovered that Windows in China is a special single-language installation named Windows 8 PRC. It is impossible to change the language.
Obviously, this is no use to me as I don?t speak China. I contacted Lenovo who passed me on to Microsoft. I contacted Microsoft who said that I had to go to Lenovo. Microsoft insisted that Lenovo could simply change the installation to a multi-language version. Here is part of the transcript from online Microsoft chat support:

?Since this is a preinstalled product or Original Equipment Manufacturer (OEM) This was bought by the manufacturer of your computer to Microsoft and they were the one who installed it as well on your computer. The manufacturer have the capability to change the installation to all language installation.?

I have been back to Lenovo (both the original shop and the after sales service office) several times but have had no success. On my latest visit, 4 days ago, I refused to leave the shop until I received a full refund or a multi-language edition was installed. In the end (after a lot of arguing via a translator), they agreed to install the multi-language version. They said I could collec... Read more

Answer:Microsoft and Lenovo - VERY poor customer service

I also have a Lenovo that I just bought here in the US (G700 model) and like it quite a bit. I cant speak one way or the other on Lenovo's customer service, since I've never dealt with them. I hate to say it, but your best bet is to download a Windows 8/8.1 iso from the Net (make sure it's multi-language/english first!), format your HDD, and then do a clean install and call MS. The downside is that they may or may not help you activate it. Good luck!

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