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Any way to contact Lenovo technical support by email?

Question: Any way to contact Lenovo technical support by email?

been looking around the website for an email and havent really found one, all i found was phone numbers and this forum which neither have worked for me to get help with my Lenovo Y650. I posted on here over a week ago about my problem and no one has answered me and called Lenovo UK yesterday and talked to a guy that put me on hold 2 times and kept me on the line for 30 min and all he suggested was to re install over and over, hold the power key while no power is connected to refresh, then turn off my firewall and antivirus, then blamed that it was a software issue while it ran perfectly on my HP laptop. so now i want to know a third method so i can hopely be satisfied with the laptop i bought. so anyone know an email to any good technical support person?Thank You.

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Preferred Solution: Any way to contact Lenovo technical support by email?

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I still have every warranty except POW but i cant seem to contact support. When i go and click contact technical support it states:

"The product is out of warranty and is eligible for the following support options: Solve the problem yourself with our free and easy-to-use online tools. Troubleshoot and Fix an Issue Interactive Support Agent"

Im confused because i seem to have warranty but on the tech support page its telling me that its out of warranty. Is there any way to fix this issue or other means for me to contact support? I badly need help since there's a problem with my Hard drive and is causing my laptop to bsod frequently. Thanks you.
Service Start date (GMT time zone) End date (GMT time zone)
POW (Parts Only Warranty) January 28, 2016 April 29, 2016
DP4 January 28, 2016 January 29, 2017
ProSupport for IT Tech April 02, 2016 March 28, 2017
NBD (Next Business Day on-site) April 29, 2016 April 24, 2017
ProSupport for Software - Cirrus SW Download January 28, 2016 April 29, 2017
ProSupport for IT Tech January 29, 2017 April 29, 2017

Answer:Cant contact Technical support.

I'd suggest you try one of the phone numbers in link below. Hopefully one of the Dell reps on this forum see your thread and be a help to you.
www.dell.com/.../Dynamic

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Just Dial Gmail Tech Support Phone Number & get instant Support Support Gmail password recovery issue ,Gmail Password Change issue ,Gmail configuration issue ,login & sign up issue and other technical glitches visit our website or dial Gmail toll free Number @ 1-888-467-5549.

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Answer:how to contact AT&T technical support phone number ?

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Any ideas on how to remove the old version?  I have Windows 10 - Dell Inspiron 17 7737 touch screen
Thanks.

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Answer:Comcast Technical Support By Email Support Number

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Windows Tech Support Phone Number 1-800-723-4210 USA and Canada
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I've been on their site for a half hour now and can't find how to contact them about the problem I am having with AOL. All I can find is useless "knowledge bases" and non-technical support. UGH!!!

Thanks!
 

Answer:What's Symantec's technical support email addy?

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How DOES one avail oneself of Lenovo technical support, say by phone?  I poked around the Levnovo support website for hours today, and did not find solutions to my problems with me Y570, nor could I find a phone number anywhere to tech support.  Does it exist?













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Answer:Accessing Lenovo Technical Support

have you tried to look at the page below?i believe you'll find phone numbers to call.http://consumersupport.lenovo.com/uk/en/supportphonelist/supportphone.html

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Purchased the new X301 on Sept 8th.  It arrived sometime during the week of Sept 20th.  On Oct 8th less than 3 weeks of use the unit "died". BSOD with "Bad_system_config_info" error.  After 48 hours(?) of working with Lenovo tech support , they determined that the motherboard should be replaced.  Not being happy with the quality I asked to return the unit for a full refund, at which point I was presented with the 21 day warranty that starts from the invoice date and is void if you open the box! Since they do not ship out MB, the unit had to go back to their Memphis repair center. Received the unit back today (Oct 21st) with the same exact issue, BSOD "Bad_system_config_info". Called the tech support and they said I need to send it back! Forgot to mention that this unit is for my CEO.  Being a bit frustrated to say the least, I asked for a full refund.  So far I have been pushed (escalated) twice, and the next level up won't even call back today (they said 48 hours). It is still not clear if we can get our money back or if we end up sending the unit in it will actually be fixed.    

Answer:Lenovo RMA and technical support has gone down the tube

itguy1234,
 
Sorry to hear that this has been your experience so far. 
 
Ideally, (and in most cases) everything works and there aren't any troubles.   If there is a problem, we would ask the customer to call technical support (which you did).   Support should do their best to solve the issue over the phone as that is best for all of us, and if there is a hardware fault, support should arrange for service according to the terms of the warranty - depot, onsite, or through a local business partner.  Support should provide a case number.
 
If the customer is within 21 days, and the system requires service, and it's not something simple like a battery or AC adapter, removable DVD drive, mouse, ect, and the customer does not want service, and has called support and has a valid case number, they can call sales back and arrange a return.
 
As it stands, I believe sales will authorize the return for refund and waive the restocking fee, or can arrange to ship a replacement (charge for it) and credit back when the original unit is returned.
 
I'm sorry that you've had to escalate this case in order to get the service you need.   Let's let the process work, but your business is important, so if you haven't gotten the help you need, please send me a private message with your contact information and the original order number and your service case number and I'll help you get this resolved.
 
Best regards,
 
Mark

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Does anyone have an email address that will put me in contact with someone in Canada? I spent three hours trying to get help that wasn't through the telephone, telling half a dozen people that I couldn't use the phone to get help. Technical support won't chat with people in Canada and I just jumped through a dozen hoops, only to end up in the same place. If anyone could please offer any kind of advice that would be greatly appreicated. Thank you.

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I am hoping to find some kind of ONLINE communication with Lenovo about warranty work on the IdeaPad.  I do not want to be forced to call.  Unfortunately my experience so far with Lenovo and my first computer purchase from them has not been satisfactory, and now that I am having new issue with the laptop, I am hoping to at least cut out the extreme inconvenience of needing to deal with the issue via phone. Is there an email address or form submission page available for US customers?  I found one for storage and accessories, but cannot find one for computers.

Answer:technical support email address for United States?

Go to www.lenovo.com/support click on almost any link then "Submit a request".

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Good morning, I have a Lenovo G50-45 with some issue. Lenovo solution center find an error on HDD. The code is WHD01V01G-UK7WME. Told me to contact the support center and give me a link to support. Only support of Lenovo is call them on the phone?How can I fix this problem on HDD? I have to go to the store where I buyed the notebook?Thank you

Answer:G50-45. Lenovo solution center. Error: WHD01V01G-UK7WME. Contact Lenovo support. But how?

Good day.
 
Please do contact Support by phone (info below), especially if your machine is still under warreanty.
 
Regards.
 
 
Italy


IDEA-branded and B, C, E, G, H, K, N, Q, V, Y Series Products
Italian 1-997-51926 (Costo della chiamata: 11,88 centesimi di ? al minuto + IVA) Ti ricordiamo che puoi approfittare di un Centro Assistenza Autorizzato. Clic qui per identificare q...
9:00 - 18:00 Monday - Friday

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I purchased a Lenovo Thinkpad T460S last year.  Two and a half month later, I could not connect to Internet via wireless.  I shipped my laptop in to Lenovo.  They cannot fix the laptop.  I requested a replacement.  It is more than 1 month since I shipped my laptop to Lenovo.  Still no replacement.  I have been out of computer for more than a month.  In this day and age when computer is so much a part of lives, this is very unacceptable.  Many times, I tried to contact the manager, who submitted an order for a replacement, to learn when I will get a replacement, I have never gotten a call back.  I called Lenovo sales department to check if I order a laptop with the same specification I had, how long would it take.  They told me they can ship it out in 10 days.  So, why can?t the manager tell me approximately when I can expect a replacement?  Looks like Lenovo has already taken my money so no more money to be made, so the order for replacement went to the lowest priority?Reading the message that I copied from Lenovo?s website below, Lenovo did not do what they said.  It is shameless to put the nice words out in the public but their actions do not reflect that.Another comment I have about Lenovo is that their technical support team is rather weak.  So, you may want to think twice about buying any Lenovo computer.  I definitely will not buy any Lenovo product again.  I also will tell all of m... Read more

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I bought my laptop from USA and i am currently located in INDIA, but i am having some issues with it, & there is no other way to contact, other than this forum. The chat does not work outside US, & the phone number is for US callers only. Please tell me how to contact you guys? I even contacted LENOVO INDIA CUSTOMER SUPPORT, & they have no idea as to how to contact LENOVO USA CUSTOMER SUPPORT.

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I ordered a T61 with 2GB on Sept 9th. When I received the machine, there is only 1GB ram. So I followed advice from this forum. I called the Sales. First they did not believe that there is only 1GB of ram in my laptop. Transferred me to Technical Support. Technical support asked me about my type and SN. I told them it is 6459 and my SN. They said they could not find it in their database. But 6459 is actually what they sell in the shopping page. Worst of all the technical support did not even set a case for me. They kick me back to sales. Sales said "OK. I need your case number." Hell, I never heard of it. I was kicked back to Technical Support again and now they set up a case. Once again I was kicked back to Sales. Sales said "Oh, you got the Case number. It is wonderful. You will be called two days later." I waited for two days. Somebody called me to ask me what is wrong with my laptop at noon. I had to tell him again about the same problem. He said "Sorry sir I cannot help you. Let me transfer you to Sales." Ridiculous! I spent the whole afternoon calling sales and technical support. Finally they agreed there was a mistake. You expect them to send you 1GB ram to fix the problem? NO way. They are not considering your problem. Maybe they never consider the customer's problems. They offered TWO ridiculous OPTIONS1) REFUND and REturn the system,Then ORDER again; (2) REFUND the money for the extra GB of ram. I have already waited a while for my laptop. I do not want to re-o... Read more

Answer:My terrible experience with Lenovo Sales and Technical support.

Mercury9x, Apologies for the way that this situation has developed so far - you certainly have been very patient. -  by the case records it appears that sales is working to refund or replace the missing memory for you. While I believe this will be resolved shortly, if early next week you don't believe progress has been made, please contact me by PM. Best regards, Mark

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This was the second time I had to call a technician to fixmy T450. It is only about half a year old and 90% of the time I use it docked w an external keyboard - yet this is the second hardware failure. First it was the buttons on top of the trackpad that stopped working and then the keyboard, both barely used. Seriously worried that I either bought a low quality product (at a premium price) or I got the one that was made on a Monday morning... Also both times the technician appeared a lot later than the contractually promised 24-48 hours (first time 5 days and second time 10 days later) and in both cases only after me chasing up Lenovo support several times. Even if you consider that the 24 hour policy only covers Mon-Fri the response was very poor. To top things off the tec guy slipped with his tool and made a fat scratch into the casing next to the keyboard. Accidents do happen and I am not blaming him. I just wonder how quickly I will get the promised replacement shell, and how much chasing after him that will involve. All in all really disappointed. Won't consider Lenovo again in the future I think. Thoughts?

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After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ri... Read more

Answer:T500 Problems and experiences with Lenovo's technical support / EZServ

Swg0101 Thanks for sharing your details - it seems like we should focus on recovery of your system at this point. I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help. Best regards, Mark

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Is there any way to contact Lenovo Support directly?If you go to the contact section of the support site, there is no contact option!!!!!There is no e-mail address, or chat available.My problem is that the specs for my laptop (700-15ISK) are not complete. Not a single word about the on-board M.2 slot.And i don't want to dig through the forums to get this piece of information.I want a clear statement, coming from a Lenovo representative.Thanks!

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What is Lenovo support made of, exactly? My company has bought a Thinkpad T430 from them at a good price, and there is warranty on the device for another 6 months or so. There is a software quality issue with the touchpad driver that really kills it for me, and I would like to first bring this to Lenovos attention and at least get some sort of acknowledgement from their representative to the fact that the issue exists, and also to get their response and help with it. I hit the Support link, and there is nothing there like a chat or support request links. I tried Contact Us, and at the following page, where one of the items for some strange reason is in Italian, and another is in Norwegian, even though I have explicitly configured English as language, and everything else is in English as well. ?Does Lenovo actually have any support? I mean as in real support, not automated knowledge base, where I could not find the issue mentioned above, after looking through a list of more than one hundred entries. How do I initiate some sort of support related conversation with some Lenovo people? Is it not completely appalling how you buy advertised laptop worth hundreds of dollars, that includes tens of distinct hardware components and also tens of software components (if not hundreds) and there is no *actual* support for the item?

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Hi, I have few issues with my Lenovo Yoga X1 and I want to contact support directly by opening support ticket describing my problems. Does Lenovo have support at all or we are left with these forums only?I have many issues like:- Integrated SIM data access card is very often not working and sometimes I need to wait for it for 20-30 minutes to "start up" until I can use my mobile internet- When I first bought my laptop I had an option for automatic keyboard backlight (laptop detects environment and sets it accordingly). That option is gone now and I cannot enable it anywhere.- Sometimes my fingerprint sensor data somehow gets reset and I have to do it all over again (set it up, etc.). As if BIOS is reset to factory settings on it's own- When I connect to my laptop using RDP  Wacom ISD Service starts killing my CPU and only way to get rid of it is to stop the service (which affects digitizer then)- Battery lasts around 5 hours at best even on power saving mode- Intel bluetooth driver cannot install. I tried more than once and it fails each time (using Lenovo companion).  I have all the latest drivers and BIOS firmware installed. Also all the Windows updates are installed.

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Please, I need help. I have no respons from Lenovo Support and I made the request more than 10 days ago (by using the Managed Technical Support Access). How could I have respons? Thanks

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I took the free update to windows 10 and it did not carry forward the licence for the pre installed  Windows Office. This means that I have an option to purchase a replacement licence from Microsoft. I have spent over an hour today with windows support and they say that HP can reset the licence - does anyone know how I can contact HP Support as I cannot use any of the MS Office unless I pay Microsoft.

Answer:Does anyone have a contact email or chat link to HP Support

Hi, Which version of Microsoft Office you are running ? Is it Office 2010 Starter ? Rewgards.

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Hi,I have a problem with my new T61 laptop.  How do I contact Lenovo for tech support ?  I am not able to get my Soundmax HD audio to work correctly.Thanks. 

Answer:How do I contact Lenovo for tech support ?

ihot wrote:
How do I contact Lenovo for tech support ?
 
Worldwide Support Center phone list

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I have had recently quite some discussions on https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Easy-Camera-not-working-on-my-710S-13IK... my camera not working on Lenovo 710S-13IKB . I got several advices, none of them was working. I somehow partially resolved the problem and the camera sometimes works and sometimes not (I do not know how to control this). I think this is a typical software problem with the driver. But, I am most annoyed because I cannot find a direct Lenovo contact for technical support (e-mail address, phone number, maybe even on-line help on distance). There is a contact phone number for my country but does not work. SO, I AM ASKING YOU WHO TO CONTACT ON A LENOVO SIDE FOR A TECHNICAL SUPPORT. Otherwise, I am satisfied with my new Lenovo computer, but this camera issue really sucks...And even worse, I think Lenovo technical support service is really poor or even there is not one??? Large dissapointment. So, please give me useful contact details for Lenovo support- which are operative. The computer is under warranty and my last solution is to give the computer to the service. But this is an extremely annoying option - I need the computer daily!

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So, my husband bought me a Lenovo Yoga Book last year for Christmas. I like it. I think it's cool to be able to draw on the paper (which is what I do traditionally) and have it show up digitized on the screen. I was able to do a couple of cool projects sketches on it, but I haven't used it to it's full potential I believe, so I put it down for a while. Then, I started to research different drawing apps, seeing all the amazing artwork that people were creating in these different apps and stuff, and it got me excited about going back to drawing on my Yoga Book. So, I went to try to draw in ArtRage, and when I would try to draw on the Wacom tablet with my pen, nothing would show up. However, when I would draw on the screen with my finger, everything showed just fine. I tried to update it several times, I tried starting it over, I tried using a different drawing app; NOTHING. The only time the pen would work on the Wacom Tablet is in Notesaver. Even if I had ArtRage open, anything that I try to write on the tablet will only come up in Notesaver. I wasn't trying to just factory reset it right off so I called technical support to see if there was anything that they would be able to do to fix it without me having to factory reset it.So, I called tech support and they told me that I would have to pay a fee of $40 to be escalated to their software support. So I paid the $40, and within 3 MINUTES  of speaking to me, the tech tells me to just factory reset it. I was LIVID. Like, th... Read more

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I need contact details for a department / person / manager who can assist me in resolving this issue. I purchased my Lenovo laptop from the Lenovo Online Store - 09 Oct 2015 In February 2016I started experiencing an issue with the laptop, where it would shut down and restart. This would happen with no warning or the screen would flicker moments before the laptop restarts.This does not happen every day when I use the laptop however when it does happen, it will keep restarting until I shutdown the laptop and sometimes I would even have to remove the battery. The laptop will run with no issue for a couple of days and then it restarts again.  I contacted Lenovo Support 12 March 2016The representative accessed my laptop remotely, installed Lenovo Solution software and ran diagnostic tests with results showing no heating issues.Issue not resolved - was advised to use the laptop and phone in if the issue happens again. 15 March 2016Contacted Lenovo Support - Access laptop remotely - Issue not resolved1st Service case opened: 8006757559Laptop sent to Lenovo Repair Center 28 March 2016Laptop returnedRepair Report- Fan was replaced- Operating System Reloaded The issue was not resolved and I contacted the Lenovo Support on numerous occasions, where I had to explain the problem every time I phoned because the representative could not see my previous phone calls on the system and I had to explain the issue from the beginning. After ru... Read more

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Hey everybody My Lenovo solution Center says that i shall contact the support.I hope somebody can help me here with my problem. It's definitly the harddrive. But what is the problem? How serious?  Hardware Scan:Result Code: WHD01V01I-WJEWKDDate run: 02/10/2014 - 18:19Device: Seagate-ST9500420AS-5VJEJQEM It's a T520 running Windows 8.1 Thanks for the help Best, chris.

Answer:Lenovo solution Center says i shall contact the support

Hi,
 
Do you have an mSATA or other SSD in your T520 along with the HDD?  Did you get the error during a full machine scan?  If so, try running the scan on the HDD alone w/out running a full scan.
 
Z.

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I am having an issue with my headphones and after attempting various solutions on my own, I thought it necessary to contact Lenovo directly for guidance. It was a challenge to get as far as the contact page, but now I find that the contact page will not load properly, i.e., I cannot access any links on the page. Can anyone tell me how to contact Lenovo from Canada?

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I just paid a handsome amount of money to buy a new W510.  So far I really like it - and am wondering if Lenovo Support actually exist?  When I dial the nu,ber on the support site I get a voice menu that eventually points me back to the support website, going in circles - where to from here, are Thinkpad owners expected to purely rely on the goodwill of community members to help out with issues?ThanksBennie Naudewww.deepliving.com













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Answer:How do I contact Lenovo Support by phone and actually TALK to someone

Bennie,
 
We're looking into this...could you please clarify which number(s) you dialed and had this issue with?  Also, any additional details such as day of week, time of day, etc. may also help us in troubleshooting.
 
Thanks for bringing this to our attention as we want to deliver a positive experience.
 
-Todd

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I'm going to post to the forum, twitter and facebook in addition to my recent phone conversation in the hope that one avenue results in a response from somebody other than a minimum wage customer service agent. You have some serious improvement to do with your customer experience around the yoga line. December 2012: Bought my first Yoga 13. Had issues with wifi (which I thought were unique to me).Late December 2012: Returned to store and got a replacement model which had more issues (HDD kept disconnecting)January 2013: Returned to store and upgraded to the core i7 model (hoping new model would have improved build).Mid January 2013: Screw fell out of the bottom of the laptop! Returned to Lenovo for service. Received back almost 2 weeks later. Keyboard not secured well after service but liveable.Late August 2013: Power died completely on laptop. Returned to Lenovo for service.Mid September 2013: Laptop returned over 2 weeks later with new motherboard.Today: Noticed that tech didn't verify the spec on my laptop and replaced the core i7 CPU and 8gb ram with the base core i5/4Gb model. Called support and I have to send it back to Lenovo for the same slow repair process. Please respond asap with somebody who can offer me something a little more impressive than a free FedEx mailing label! Honestly, how difficult is it to have a QC person review the key components of the laptop (CPU, Memory, SSD) to make sure that the correct components go inside the ma... Read more

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hey, 
I have y50-70 nvidia 860m (4 gb) laptop. how do I use nvidia 3d with it. I have monitor and everything, Ive talked to nvidia and they are insisting the problem caused by lenovo... is there anyway to contact official lenovo support (mail/chat, not phone) ?
things that I tried and didnt work:
1. clean/reinstall/upgrade drivers
2. ask nvidia for help
3. check nvidia control panel ( I dont have any options in there because according to nvidia, intel is prime gpu and took the options out) 
 
 
well thanks for editing this post over three times now by mods, still not a single comment, 
 
Admin Edit; post again edited to conform with the forum rules (4th time in total pls see below)













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Answer:make nvidia main card & how to contact lenovo support

Ok, first of all, I dont know about your laptop but if you want you can try these common solutions -
 
1) Check in BIOS if you have an option to turn ON the NVIDIA chip always, could be something related to Switchable graphics or something.
2) Go into Control Panel >> Device Manager , Click on Display, then right click and Disable the Intel Adapter?
 
One of these things should make your laptop use the NVIDIA chip.

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I sent in my laptop because the speakers were playing music choppy. I was told that it would take up to 6 business days for me to get it back. I received my laptop back within 2 days with a sheet saying certain tests passed. I used my laptop and the problem was still there. I spoke to tech support who said that the matter was being sent to the escalation department and I would receive a return label. I sent my laptop in for a second time for the same reason and mentioned that my laptop did not recognize that headphones were being inserted into the laptop. I did not hear back from them for 2 weeks. I ended up calling them and was told that the matter was in fact never escalated. Obviously frustrated, I requested that I be sent a brand-new laptop, which the Lenovo employee agreed with and accepted. I expected a phonecall from a Customer Relations employee (as mentioned to me by tech support) who would confirm the original specs of my laptop so an identical, brand-new one would be sent to me. Instead, I received a voicemail saying that my laptop had been shipped "repaired" and that I would receive a phonecall at the end of the week to see how it was operating. This voicemail completely disregarded my conversation with the Lenovo employee I spoke with before. I never received that phonecall, which was supposed to be made by last Friday (3/22/2013). I received my original laptop, tried to use it, and found that the problems still existed. I have tried to contact mul... Read more

Answer:Repeated Edge speaker problem with no contact/help from Lenovo support

Hello mss4n, how did you make out with your issue?  I may be experiencing the same issue with an E535 I purchased recently.  Please let me know if you managed any resolution.  Thanks.

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I tried several times, this morning, to send an email to Lenovo Support through the mail form, but I don't receive any reply / confirmation with a reference number (as it should be, according to the statement you can read on the screen after filling and sending the support request form).I'd like to hear from someone how to do to receive assistance for my Lenovo AIO c 260 which doesn't boot.The pc is plugged in, it switches on (first led is on) but doesn't do anything else: screen is completely blank, no sign of booting. The third led too stays off, as does the middle one (they should blink).I don't know what to do to contact the support. The pc is still under warranty (I bought it only few months ago).













Solved!

Go to Solution.

Answer:Unable to contact Lenovo Support for Broken AIO C260 (doesn't boot)

Hi dav1010,
 
Welcome to Lenovo Community Forums!
 
You can check this contact Details
 
Italy


IDEA-branded and B, C, E, G, H, K, N, Q, V, Y Series Products
Italian 1-997-51926 (Costo della chiamata: 11,88 centesimi di ? al minuto + IVA)Ti ricordiamo che puoi approfittare di un Centro Assistenza Autorizzato. Clic qui per identificare q...
9:00 - 18:00 Monday - Friday
 
OR
 
Try Checking this support phonelist Weblink
http://support.lenovo.com/us/en/supportphonelist
 
Hope this helps
Cheers!
 
 
 
 







Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I'm sorry to write this kind of issue here on a public forum, but was forced to and I can see that I'm not alone In a short words ... after a long service repair of my Yoga 710 and a long way of proveing to the seller that the hardware has a defect (fan is blowing straight to the microphone making noise), I've got money refound on 03.04.2017 !Total time that I was without funds and without a laptop lasted from 10.01.2017 to 03.04.2017 (83 days, including Lenovo Service Support - 32 days). I have got only one sorry word from Lenovo nothing more. That's all for my effort to contact them, explain everything, loosing my nerves, all invonvieniences at my bussiness etc. I asked finally what will you do if I want to buy new Lenovo product in the future (maybe small discount for me) but didn't get answer until today...Where should I write an email concerning complaint about Tech Support  ?  

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i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same.  did anyone else encounter this issue??
below is the warranty service which is still display at this time

Answer:Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

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Call Technical support. Thank you! Support +1(877) 210-0840

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Dial 0800-098-8590 for HP Technical Support, our technician are here to give best solutions for your issues at any time. Feel free call us for your HP your issues, HP Printer Support.
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I seem to be unable to delete an unwanted contact from the list of offerings in "To:" section when starting an eMail.  (I have tried others with same result.)
"Help" section says I should highlight the unwanted, then click to "X" on right of name.
I do this, Yahoo Mail responds "Succesful Permanent Deletion", but the contact remains and is offered again in next email attempt.
I use Currently Update Firefox.  I have "deleted history" (Cleared Cache).
Guidance please ?
Regards,  Frank  22oct15

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We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem. 
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.  
How do we escalate this to the Dell management and get a replacement ASAP
Regards

Answer:Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.
www.dell.com/.../Contact-Information

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if you are suffering with AVG products then your have to get AVG technician support who squad remove technical issues ever in reliable time.

Answer:AVG technical Support | AVG Antivirus Support

Spam, reported to FEW

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 Hi Dear technical support team ,
 I am a Windows 7 Ultimate user & I have serious problem with my systems DVD-RW & DVD-Rom Drives , How can I get support about that ?

Answer:Need Technical support

Is the computer under Warranty?
If so have you sought advice from the Manufacturer?
How long have you had this problem for?
What troubleshooting have you done thus far? 









Dyami & Wanikiya -Team-ZigZag.

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I am writing this post in response to case number 30V2QV4. Lenovo's technical support is DREADFUL! It is like a comedy of errors, wave upon wave of incompetent technicians try and fix one thing only to break another and not even fix the first thing. I have had nothing but problems on this machine and the latest fiasco was the fingerprint sensor and screen not working (not responding to pen input) I returned the unit and when I got it back NOTHING had changed. The screen and fingerprint sensor STILL DIDNT WORK. This is the SECOND TIME this has happened. I am beginning to feel like they are complete idiots at the repair centre because nobody so much as tested the unit after they supposedly fixed it. All you have to do is turn it on and point the stylus at the screen and see if the cursor is moving. Is that too hard?!?!? Furthermore, the software that uses the fingerprint sensor acts like there is no such hardware installed so obviously nobody in the repair centre tested that either. Completely useless! Lenovo, if you're reading this, I expect an explanation. Somebody needs to do something about this unit as it has caused me nothing but grief and the service technicians incometence is completely unacceptable!

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Have a problem with my NTL BB service.Over the last 4 or 5 days I have had to reset my Set top box to be able to log on to NTL BB.So, I thought I would ring them and get my connection changed from the set top box to a modem. I have been upgraded to the 2mb service but because my set top is a Pace it cannot cope with 2mb and is restricted to 1mb. To get the 2mb I have to have the set top changed for one which will accept 2mb. Having gone through all the option selections I now get a message:"the office is now closed" and even worse because it is a Bank Holiday I will have to wait until Tuesday to be able to get assistance. What sort of service is that?

Answer:NTL Technical Support

Broadband Technical Support 0845 650 0121*8am- midnight 7 days a week this is from click here / help / contact NTL / call

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Question: Technical support

Does anyone think it is a lack of customer service when you are told that a technical support person can not help you with your technical issue unless you buy into a tech plan first.  What ever happened to providing the customer with service and working with them to fix the computer and pay for what needs to be fixed upon determining the issue?

Answer:Technical support

jab14 Hello;Allow me to welcome you to the HP forums! The HP warranty provides for HP Technical Support without charge for the duration of the one-year warranty. If your PC is older than that, the warranty has expired and HP is then not obligated to provide free technical support. Also, the PC is only warranteed for support for the original OS that comes preinstalled, if you change that, you are on your own. So, is your PC less than a year old and does it still use the original OS that came preinstalled?We can proceed once you provide the information.Thanks

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My battery is taking over five hours to charge up, and the charge doesn't  last.  I have a problem. I have just spent a terribly frustrating hour, trying to find out how to get technical support for this computer.  First off, I cannot find a telephone number on the Lenovo site. Well, O.K.  I tried to get on-line technical support.  It says I need to have a 7 digit model number.  Well, I don't seem to have a 7 digit model number.  I have an S10-3t computer that has a four digit model name, a serial number, and a 10 digit "MO" number, whatever this is. Can somebody please tell me how to contact a Lenovo human being to find out how to resolve my problem?  













Solved!

Go to Solution.

Answer:How Do I Get Technical Support for my S10-3T?

Hi , sounds that your battery is defective..
S10-3t Model Type 0651-37U  for example thats 7 Digits
http://consumersupport.lenovo.com/ot/en/htmls/1224740365419.html
and in BIOS on Infopage you can found the 7 digit ... , when you have installed Lenovo Toolbox ....
Support in US
 
sincerely KalvinKlein
 
 

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Question: Technical support

I have pentium 4 window xp with everything working normal and mtn fastlink hauwaei e1550 modem but it has been to universal. Pls help me with general guidaince particularly detail steps on how to setup and browse
 

Answer:Technical support

I have been to Huawei website to post you a link to the setup guide for the e1550 but that model number is not recognised (no record). Please re-check the model number and should you wish to visit the website yourself, it's here: http://www.huaweidevice.com/worldwide/downloadCenter.do?method=searchSupport&keywords=e1550+modem
 

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Hi, everyone..!!

Can you teach me how to change the Windows XP welcome screen/logon screen wallpaper (that WinXP blue screen) to other favourite image or wallpaper.... without using any software program...... like hacking or change setting of system file ?

Any ideas ? teach me please....

Answer:Technical Support please!!

What your asking in not using a program or hacking the kernal is not going to happen if you want to change the boot screen.
Here's a free program, Bootskin, I use and there's alot of screens to choose from or you can make your own if so inclined.
http://www.stardock.com/products/bootskin/

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This might amuse you:Dear Technical Support, 18 months ago, I upgraded to Girlfriend 1.0 from Drinking Mates 4.2, which I had used for years without any trouble. However, there are apparently conflicts between these two products, and the only solution was to try and run Girlfriend 1.0 with the sound turned off. To make matters worse, Girlfriend 1.0 is incompatible with several other applications, such as Lads Night Out 3.1, Football 3pm, and Playboy 6.9. Successive versions of Girlfriend proved no better. A shareware program, Party Girl 2.1, which I tried, had many bugs and left a virus in my system, forcing me to shut down completely for several weeks. Eventually, I tried to run Girlfriend 1.2 and Girlfriend 1.0 at the same time, only to discover that when these two systems detected each other, they caused severe damage to my hardware. I then upgraded to Fiancée 1.0, only to discover that this product soon had to be upgraded further to Wife 1.0. While Wife 1.0 tends to use up all my available resources, it does come bundled with FreeSex Plus and Cleanhouse 2003. Shortly after this upgrade, however, I found that Wife 1.0 can be very unstable and costly to run. Any mistakes I made were automatically stored in Wife 1.0's memory and could not be deleted. They then resurfaced months later when I had forgotten about them. Wife 1.0 also has an automatic Diary, Explorer and E-mail Filter, and can, without warning, launch TurboStrop and WhingeExcel. These latter products have no Hel... Read more

Answer:Anyone need Technical Support?

Sorry, I forgot to split it up into paragraphs.

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Question: Technical Support

Hi all
Today I have received a phone call from a Technical Support Service, which claims my Computer system has been flagged up as having some serious errors on my computer. They asked my some questions regarding what I used the internet for and how many devices are used in the house. They then gave me instructions to use RUN command and open eventviewer,under Administrative events they asked me what I could see.. and it was aload of errors and warnings.. they then told me that the internet has downloaded these files on my computer with out me knowing and they can cause problems with the system. ( Fortunate that I have had some issues with my explorer BUT found that it was a recent Windows update that had conflicted a file in explorer so I unistalled it and re-installed explorer..Problem gone ). So she then told me I was going to speak to a technician that wanted me to go to this website Link Removed By Moderator which I did but I then realized they wanted what looked like re-mote access to my computer. And that was when I questioned everything they were trying to do... they said no malware,spyware or anti virus program will detect these files and they needed access to run a scan on my computer but depending on the seriousness of how bad it is a one time fee may be applied so I told the man (NO MATE YOU NOT GETTIN ON HERE) which he then replied that my system health is goin to be affected and if im not interested in the help offered then BYE ...

Is this a scam to sell me sof... Read more

Answer:Technical Support

These type of unsolicited support offers are attempts to get money and/or infect your computer and steal information; http://www.consumer.ftc.gov/articles/0346-tech-support-scams
 

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Here you have the email I have sent to the Nec Technical Support and below the reply.

Dear Sir:

I am writing to you because my printer does not work with my new computer which uses Windows XP, in my old computer it works perfectly. I have looked for the windows xp drivers but I did not find them. Are you going to release them soon? My printer is a Superscript 660 plus.
Thank you.
REPLY:
Dear NEC customer,
The 660plus is not supported in Windows XP. NEC is no longer developing drivers for the 660plus as NEC is exiting the printer industry. You may want to email again after XP has been offcially released for a few months. We may discover a work around.
Thank you for contacting NEC.
OnLine: http:\\www.nectech.com
E-mail: [email protected]
Phone: 1-800-632-4650
Brad

-After that I can say: I have a printer in the dustbin, NEC has lost a customer in the other "industries" they are not "exiting".-

Please if someone know these drivers I will be pleased....

Thank you.
 

Answer:Nec and his Technical Support

Maybe you should have checked all your hardware to see if it was supported by XP. Not everything is and most manufacturers have not written drivers for it yet. Find a generic driver for an NEC printer similar to yours in XP's native drivers and use that. They offered a workaround if they found one so what are you complaining about....do a little research!
 

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Question: Technical Support

Lately I have been badgered with high pressure sales tactics from several companies who provide technical support most notably Iyogi and PcWizard. Using the Event Viewer, they found (I embarrassed to say) over 37,000 warnings, errors and informative messages which have accumulated over the past three to four years. Each has told me that I am risking everything on my computer unless this problem is dealt with immediately even though I do a complete backup twice a week. Needless to say, I told each of them I wanted to do some research about their respective companies before making a decision. This was the only way to get them off the phone. I have no idea how they got hold of my telephone number in the first place and each was reluctant to tell me. Actually, I would like to learn how to effectively manage this situation myself. This leads me to two questions. Firstly, would it be worth my while to have a strange company I have never heard of take over control of my computer? Secondly, how and where would I go about learning how to manage this situation myself? The latter of these would be far more preferable to me since it would enable me to provide this service to my clients. I have been working with computers for 27 years and my capacity to learn has not diminished regardless of my advanced age. When the link was disconnected between my computer and PcWizard, they left behind a program called 'Advanced WindowsCare V2'. I believe all they were about to do... Read more

Answer:Technical Support

I'm afraid you're a victim of a scam.Using the Event Viewer, they found (I embarrassed to say) over 37,000 warningsIf your computer is working just fine there is absolutely no reason to dig through Event Viewer.Every computer will have some warnings, errors etc. listed there.It's NORMAL.

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What's the difference between 1st, 2nd & 3rd line technical support?Thanks in advance...

Answer:Technical Support (IT) Question

1st line = poorly trained, reading from a script that usually begins "OK, so first format your drive and reinstall Windows"2nd line = more experienced, writes own script that usually begins "Boot to DOS, fdisk, format, then reinstall Windows"3rd line (usually reserved for corporate account customers only) - doesn't need a script, says "Install a new server, buy another 400 workstations, I'll send you a patch that you can apply to your new network that will solve the problem"(With apologies to those who actually provide a decent level of customer support.)

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hi people
My comp. from Packard Bell
s/n: 048501720310
p/n: PB34206803

I can not establish system on new HDD.
had error on screen
All has formatted, has made in DOS:

tattoo/inithspretest
exths/initexths
tattoo/creathsfromdmi

And then q:\exths/restore -- I need "Technical Support code"
Prompt please, Where it to take?
 

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Hi ..
I am soyasmith. i am buy windows 10 .. but when i am install in laptop then face many problem like productkey is not valid ..

than i am search in google windows support and call to windows customer care.but imy problem is not reslove.. if you are know how to reslove this problem than reply me. i am waiting your response...
Thanks..
Dell Helpline number
Reply me here:-
https://forums.techguy.org/threads/n...pport.1183684/

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Hey guys, i wanna know the answer of this question " Is using the laptop while charging battery reduce the battery life as it considered to be charged and discharging while using lap or not ??!! "

Answer:Need technical support guys

It only will reduce the life once it reaches full capacity then discharges a little, then recharges again (and this keeps repeating). I would recommend removing the battery after it is fully charged (if it is possible on your laptop). No wait. It depends on the manufacturer. I don't know about Lenovo, but some will use the method I said above, but some will just stop charging the battery, and treat it like it is not there, so basically, it is running off of a power outlet only.

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Hello
I have some problem with 'Help and technical support' in Windows XP. When I try to choose it I have error: http://img216.imageshack.us/img216/6274/errorgu2.jpg. Why ?
Regards
 

Answer:Problem with 'Help and technical support'

Follow these steps to re-install the Help and Support center.

HTH

Jerry
 

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Dell has a problem with some Dell Vostro 200 pc's which involves a black screen just after boot. The advised solution from Dell is to set prefetch to only boot rather than boot and applications. Empty the prefetch folder and in effect not use prefetch as it was designed for Windows XP, Is this a legitimate solution for customers experiencing this problem? I always thought prefetch was supposed to "speed things up". Any suggestions about this? Is Dell just blowing the customers off?

The solution provided by Dell is here: http://support.dell.com/support/top...22D726C3ECAB2516E040A68F5B285FF8&doclang=en#6
 

Answer:Dell Technical Support

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have been given an I.D from lab support Kasper sky INCOOOOOXXXXXXX could you please send me the activation code.

Answer:kaspersky lab technical support

This site is nothing to do with Kaspersky, I would suggest you contact their technical support section:http://www.kaspersky.co.uk/support"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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I've been dealing with technical support for 4 or 5 months now on and off trying to get an issue resolved with an external display disconnecting from my laptop at random. They've had me wipe my computer and re-install windows, and they've even sent a technician out to my place of business to replace my logic board. I would like to exchange this system under my warranty, but the technical support people claim "The warranty of the system doesn't cover system exchange."
I'm assuming I have  a "Consumer In-Home Hardware Service After Remote Diagnosis" service plan. Both paragraph 12 and paragraph 14 have provisions pursuant to which Dell may exchange this system.

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Hi Folks,

I understand there's a forum, run by Asus, where you can ask questions directly to the developers. This is NOT the usual user's forum.

Anybody know anything about that?

Regards,

Henipatra
 

Answer:Asus Technical Support

I guess no one knows about such a site
 

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Would someone please explain to me why I can't sem to get any technical support on what should be a simple question for so-called "Technical Support" people. I've noticed that every other question seems to be gettin replies EXCEPT mine.

Is this such a stupid question that NO ONE wants to give me an answer. I thought this was supposed to be a place where a person can get a FREE answer to technical support questions???

Please help me figure out why my computer freezes up everytime I try and play my audio files. Is that such a hard question???
 

Answer:Seeking Technical Support!!!!

People respond to question they have an answer for.
This is a free site, in other words, people donate their time and expertise to help others. If someone would have had the time and answer you would have gotten it. Sometimes you need to be patient and wait for a response.
If you don't get a responce and your question moves to the bottom of the page then reply to it yourself to bring it back up to the top
As of now I see you are being helped by eddie

closing thread.
This is the thread in question
http://forums.techguy.org/showthread.php?threadid=64715
 

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I need a really good resource for getting some technical help. Can you recommend some links?

I am not a SQL-wiz, but am responsible for monitoring the database activity. I've noted some oddities and would like to question someone knowledgable as to WHY WHY WHY?

Also, I'm having trouble getting SQL Executive to load on my new Windows 2000 (I was on Win 95) workstation...

MS Technet provides little help... '
 

Answer:MSSQL 6.5 Technical Support

Check with my partner, Les.

[email protected]

Tell him I sent you!
 

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visit this site for more,what is formating...http://computermanual.blogspot.com/Format actually means to prepare a storage medium, usually a disk, for reading and writing. When you format a disk, the operating system erases all bookkeeping information on the disk, tests the disk to make sure all sectors are reliable, marks bad sectors (that is, those that are scratched or otherwise damaged), and creates internal address tables that it later uses to locate information. You must format a disk (floppy or hard disk) before you can use it. visit this site for more,what is formating...http://computermanual.blogspot.com/

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I have purchased dell 3521 laptop having serial no DG17SX1 from  gandhinagar gujarat india based seller on 30th Jan 2014.
My laptop was stolen near by ahmedabad gujarat india on 9th August 2017 , I have already raised police complaints to mahemdabad Police station but they are asking for mac id which was not mentioned by seller in bill.
I am herewithin sending copy of bill , you are requested to help me to have mac id.  My mail Id is <Email id removed>
Regards,
C.panchal
<Phone number removed>

Answer:Technical support required

Unless you recorded it, there is no way to obtain the MAC ID from Dell -- no record is kept of the MAC ID by Dell.

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Hi,
I have a Packard Bell C3255 notebook that has had a new HDD. I gone into the tattooing process but have come to a stop at the screen asking for the 'technical support code' I know this resides within the DMI but don't know how to access it.
I have had the usual lack of information and help from the PB website and trawled the net but still stuck.
Does anyone know where I can get this 6 digit code?

Tony
 

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Hi , i have some serious virus in my computer
Firstly, i installed a program called bigdog.exe (foolish of me)
After virus after new virus came in to my laptop

I tried using ur malware remove guide.

How ever i can't even run the Malwarebytes software as it give a run time error and the vbAccelerator SGRID 2 control problem

FOr the superanti-spyware software, i can't even download the latest virus definition. My internet Microsoft's automatic updates downloads are stopped.

But i do have internet connections still.

I used spybot and adware, it provides no solutions. The virus keep recurring.

Now i just post the HT log. Tell me what u need to solve my problem.

Appreciated.
 

Answer:Greatly need of technical support

i saw another post, my combfix does not install becoz it suspect virut virus. so there is not cure then ? just need your reply thanks.
 

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Will pay eur50 for help using testdisk to recreate partition boot record,

Answer:Will pay for technical support, I am desperate

click here

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We'll soon be retiring and doing a good bit of traveling w/ a recreation vehicle. I'm shopping for a laptop that we can use to search the web, make RV park reservations, handle on-line banking, use GPS software etc. Because I think wireless N (802.11n) technology will useful, I'm considering a Toshiba laptop. We have a 2002 Dell PC which worked great once we resolved one initial sound card problem. In 2002 Dells technical support was provided from India, which was a real pain. It wasn't clear on Dell's web page whether they offer wireless N.

Does Dell offer wireless N technology in their laptops and (if so) how does Dell and Toshiba techical support currently compare relative to nationality of support personnel, amount of time on hold on the phone, resolution of problems, etc.?

If you have other recommendations on brands that also offer wireless N, I would also like these. Thank you.

Answer:Technical Support Recommendations

one thing to consider, though you want n, most wifi locations will only be b or g Your speed will drop to g. So imo, at this time, stick with g because thats all you will need.

as far as support, its all based on individual experience. some have good and some have bad experiences with both dell and toshiba. personally I just shoot for the best computer I could find for my needs and hopefully never need computer support and so far I have been lucky.

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I have a problem installing an update for Office 2003 on Windows 10 Professional RTM. Yes I know that Office 2003 is no longer supported. Since Windows 10 saw the update KB90741, it would install it. Windows update returned this error message: Error: 0x80096004.

I used the contact Support App in Windows 10. The attached pictures says the rest. Isn't Microsoft Technical Support Great?


 

Answer:Microsoft Technical Support

May be chat disconnect for unknown reason. we know that MicroSoft Windows 10 still in insider preview mode and they tested many things continuous. You should wait for official release of windows 10 and try to install office 2003 after
 

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Hello. I am having major problems downloading music in winmx. Everytime I download, it doesn't complete it, and it downloads very slow. Please help me fix this problem.
 

Answer:winmx technical support

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To: Microsoft Corporation
  I am writing to two reasons: 1) I want to express my appreciation for the excellent technical support that agent "Ram Joseph" gave me in showing me the proper way to get an email address recorded in the Contact list in Internet Explorer 9. Please
forward this statement to him. 2) I have, recently, tried to send this kind of statement of appreciation for technical support--but each of the entries I had for "Microsoft Customer Support" generated an automatic response that that email address was no longer
being "monitored". I would appreciate, your company responding to this statement--by sending me (using my email address above) the email address I could use to send those kind of statements. I don't want to have to go through the long process I went through
to get to this page. Thanks for your assistance.

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I have been trying several times over the past few week to get a response from Auslogics using their web based form (the only way I can find of contacting them) and have had no response whatsoever from this. This is concerning a registered version of BoostSpeed. Has anyone found a way of getting a response from them?

Answer:Auslogics Technical Support (or the lack of it)

What problem are you having with it? I assume that you have looked at the FAQs http://www.auslogics.com/en/faq.php?...ed/product.faq

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Hi ~  I have a case number for battery replacement for my daughter's laptop.   We have been waiting for a couple of weeks for it to arrive.  I have tried to call to get the status or a tracking number and am unable to get through now because our warranty expired Jan 1 (but the problem was assigned the case number and resolution before the warranty expired).   I cannot get through on the phone because I do not have a valid in-warranty s/n anymore.  I cannot get through on the chat because I do not have a valid in-warranty s/n anymore.   Even though I have a current and valid case number.   I tried an email that I  had for them and it is no longer in use.   Ugh.  Any suggestions to get through to Acer and see where the battery is??? Thank you for reading and for your help!Denise

Answer:Acer Technical Support Question

Shout out to Acer Support -- they heard my plea for help even though I could not get through via their automated systems and the problem has been solved!!  Thank you, Acer -- great customer service!!

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Does anyone have an alternate number to elevated customer service with Lenovo Support?  My laptop has been stuck at the depot since 14 February over a USB 3.0/Bluetooth issue mentioned in a prior thread that manifests itself when a USB 3.0 hub is plugged in and the laptop started.  I attached a detailed description of the problem and how to duplicate when I sent it in yet it was ignored as they put it on hold pending information from me.  For a few days my status was stuck on (On Hold).  I kept calling and since they wouldn't let me talk directly to the tech I kept trying to relay information through phone agents who don't take notes properly or understand computer troubleshooting.  On 17 Feb it was mysteriously elevated to "Engineering" and another "On Hold" status placed.  Ever since then the only thing I was told was that some "special equipment" was being ordered for testing.  No other detail than that and no update on whether they duplicated the problem or not, or what they even think the problem might be.  The equipment was due to arrive today but I couldn't get an update over the phone so it probably isn't there.  I would like to know at least what they've tried so far or whether changing out hardware would've been faster.  When I sent it in I was told it would take 7 - 10 days max.  It is probably sitting on someone's desk doing nothing, or they broke something else.  I'm active duty military and just deploye... Read more

Answer:Improving Technical Support Communication?

Mikeynavy1, there have been problems booting the W510 with items plugged into a USB 3.0 port, one widespread problem being the machine not booting at all (see here, for example). The specific problem you're seeing may very well be present in all W510 units, but you may be the only person who has noticed it and also called Lenovo about it (i.e., most other people may have simply given up and settled for just avoiding the situation causing the problem, as many have done with the above USB 3.0 boot issue).So, being an engineer myself, I can understand why the engineers want to test your machine, although they may be able to instead replicate the problem themselves in the lab with their own machines instead of yours. Thorough testing seems to have been a problem Lenovo has had with the W510, in general.Anyway, if you want to escalate your case within Lenovo, here's how to do so. Alternately, you can PM Mark_Lenovo in this forum, who's the Lenovo employee in charge of these forums, and he's pretty good about getting to the bottom of support issues (this would be my first choice in your situation). I can see how this is a major inconvenience for you.Personally, if I were in your shoes, I would do everything possible to just get the machine back. Then I would leave a USB 3.0 cable always plugged into the USB 3.0 port on the W510 (except while you're carrying it in a laptop bag, of course). After the machine boots, then I'd simply plug that cable into the USB 3.0 hub. That way, you w... Read more

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For years we have had a contract with Premium Technical Support to keep our household computers up and running smoothly. Our contract has expired and, instead of renewing for $280/yr, we are looking for other options. As we are relative tech idiots, having someone take over remotely and tune it up was fabulous. Suggestions, please.
 

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Dear StaffI have a technical problem that I can't find a solution in the forum. Therefore, I am sending you this feedback as well as require your assistance to troubleshoot this problem.Recently, I installed Windows Service Pack 1 for Windows Vista, and my built in speaker was not working. So like the last time this happened, I right-clicked on "my computer", click "manage". Click on the "device manager" tab, clicked on the "sound, video and game controllers". My previous sound card or some sort is there however, the speaker is not working. So I right clicked on it and clicked update software. Now it is updated and it changed into Coxenant High Definition SmartAudio HD2. Now the speaker is working fine. However, the built microphone is not working, and same goes with the microphone that is plugged to my computer. I have searched with the "help and support" on my computer, search through the net and the forums of Microsoft Technet, and I still can't find a soultion. So please tell me how to resolve this problem.I am running on Windows Vista Home Basic, and my soundcard or some sort is Coxenant.ThankyouTedpad

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Dear Lenovo, I am writting to complain about your equipment as well as the technical support team you have in Santo Domingo, Dominican Republic (GBM Dominicana; GBM-DR). I bought a brand new Yoga 2 Pro laptop from a friend that brought it from the U.S. last year, in its box and seals intact, full warranty, for around 900 USD. After having it for 9 months (and roughly 6 of use), and several visits to GBM-DR, this faulty equiment is useless!! Here is the recap: 1. First, a "tag" was making contact with the CPU fan. GBM-DR ordered a new fan and change it. 2. Then, the WIFI connection kept dropping. After checking, GBM-DR decided to replace the wifi card, which took like two months. As you can imagine, I spent whole month using the computer for non-internet purposes. 3. Afterwards, I took it again to GBM-DR because this time the machine did not turned on. I demanded for a new equipment since this one was giving me so much trouble, but the people at GBM-DR told me that ordering a replacement for this machine was not possible. The motherboard was damaged and the repairment would take 2 months. I was left 2 1/2 months without computer, and very unsatisfied. 4. When they returned it, the keyboard lights weren't turning on, so I had to come back. They fixed that right away. 5. Lastly, on last december I brought the computer because the screen started to flicker and black out for no reason. The people at GBM-DR told me that my warranty was over and I ... Read more

Answer:Complaint about Yoga 2 Pro, & Technical Support in...

The same thing happened to me. I haven't even used the computer for the last 3 months because "support" just kept saying they couldn't help me because it was a software problem - and there was NOTHING on my computer but what it came with. Still under warranty and I'm out of the USA, I too feel cheated. I told the service to look up the problem on this site because it's not only me. She said, it's only me. Nice! I can send this back to America. It's taken about 30 hours of trying to fix it myself, now I just avoid it. I know this is a problem with the configuration of LENOVO and Windows 10 because the same things happened when I updated my Lenovo Yoga Pro 2 from Windows 8 to 10. I'm overwhelmed and unsatisfied to say the least.

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hi guys/gals
i have opened a new forum for technical support today.
its url is http://technicalsupport.2ksite.com

i need ur help in getting moderator for the forum and plzz if you have any questions about any issue start a new thread there also. I being an administrator of the forum wud try to reply to you as soon as possible.

Just give me also one chance to help you guys
any comments about how to increase number of members to my forum and how to promote my forum wud be welcome.
 

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Kaspersky is an antivirus program developed to protect the users from Viruses, Malware, Trojans and other programs which can badly impact the working of users and its private and important data. Kaspersky was developed by Kaspersky lab, based in Moscow, Russia in the year 1997.Kapersky is an powerful antivirus and has been awarded many times, however, due some technical issues it can create some problems and for that Kaspersky offers Kaspersky customer support. Users just have to call on Kaspersky Technical Support Number 1-800-884-0365 to get support.

Visit here: Kaspersky Customer Support Number
 

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