Computer Support Forum

OT: How do I reach someone in Skype support by email or chat

Question: OT: How do I reach someone in Skype support by email or chat

Nevermind the details, but Skype people insist that my Skype ID doesn't exist, even though I use it once or twice every week. Now they have changed the website to remove links to email.

And it's not like I've been a freeloader. I have probably spent $100 over the years on Skype doing calls from overseas to landlines.

Any suggestion will be received gratefully, I know that this is an OS forum, but Skype is now owned by an OS company and also there are a lot of sharp techs on this forum.

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Preferred Solution: OT: How do I reach someone in Skype support by email or chat

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: OT: How do I reach someone in Skype support by email or chat


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I took the free update to windows 10 and it did not carry forward the licence for the pre installed  Windows Office. This means that I have an option to purchase a replacement licence from Microsoft. I have spent over an hour today with windows support and they say that HP can reset the licence - does anyone know how I can contact HP Support as I cannot use any of the MS Office unless I pay Microsoft.

Answer:Does anyone have a contact email or chat link to HP Support

Hi, Which version of Microsoft Office you are running ? Is it Office 2010 Starter ? Rewgards.

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My skype contacts are missing with newest skype and the support gives me
"Carissa M.
First, ensure that you are signed in with the correct Skype Name." 
Could anyone upload skype 6.1 or lower please... 
Also does anyone know why the skype crashes when trying to login with microsoft account on newest version

Answer:Skype retarded support: Anyone upload Skype 6.1

You can find 6.1 online with a quick google search, such as at even older versions:'t have version 6.3 to verify the crash issue using the microsoft log in.

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I'm trying to get drivers for my Sound Card, but for whatever reason I can't access from my home network...I've tried different web browsers and even different devices with no luck. I checked the site at work (comes up fine) and with they can get to the website, but it seems like it has excess packet loss (481ms) trying to connect to the website.

Its been like this since yesterday...any suggestions?

Answer:Can't reach

What sound card / driver do you need? Maybe someone can download it for you and put it on Dropbox or something....

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Question: record skype chat

Hi i would like to record and view my skype chat msg so that after i can read through the text files. i have the keep history on but at times wen i am busy and i need to leave i want to be able to find a text file and save it to my usb and use it at work as the skype chat is work purpose

what program can i use to record what i type as well as the person is sending to me ??

Answer:record skype chat

Hi there are some ideas here 5 Great Ways to Record Skype Calls - The Next Web

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Question: Skype chat history

anyone out there knows where on the pc Skype stores it's chat history.i know that if you select to store chat history it is stored on the HD, but i cant find it, can anyone help, skype shows how to delete it thats all

Answer:Skype chat history

In Skype main window, open a Chat window and then click on Options in the chat window, then on view Chat History.

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Hi everyone. I am experiencing a problem. I set up a room for me and my father. It was working fine until my father created a Skype -microsoft- account on his Lumia. His contact was doubled and I deleted one email address. Now he disappeared from the room on which we everything except chat is available. Only way to chat is now via Skype.
Anyone has an idea to solve this and to get the chat back in the room? / experienced similar Room VS Skype chat?

Answer:Bug: Room chat vs Skype

Good luck on anyone here (and even at Microsoft0 giving two sh*ts about Rooms. I've been looking for help for months now. If you get anywhere, please PM me. I'm having similar issues.

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Question: Skype Chat Privacy

Hi, I was wondering whether there was a way to stop people trying to add me on Outlook chat, I'm not sure if its called that or msn chat (the one with the speech bubble on the side of Outlook email). Someone added me impersonating a family member, I declined the request and blocked them but I didn't now it was possible for anyone to add me randomly and I've had the account 7+ years. I can't find anything to help me under the 'security and privacy' tab of Account settings. Thank you.

Answer:Skype Chat Privacy

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Hey all,

Just trying to figure out what my best mode of communication would be.

I have a friend overseas that I want to talk to, and we're both looking into ways we can talk free. I know off hand that both MSN Messenger and AIM support audio chat options, while Skype is more of a specified VoIP type application.

What's the pros/cons of each one? I'm looking for something that is real-time and has moderate b/w usage (max of 60 kb/sec down, 14 kb/sec up). Audio quality is nice, but can be sacrificed to maintain real time communications.

I know a veyr long time ago (4 yrs), I used some VoIP type thing, but the lag on it was tremendous (I would say something, and it would take 10 secs for the other end to hear).

Answer:VoIP/Audio Chat -- MSN vs AIM vs Skype

I would highly reccomend that you use Skype.

I have started using it recently and I am very impressed with the quality and ease of use (even for computer novices).

Also to address your concerns about bandwidth usage and latency:

I just looked and bandwidth usage appears to be no more than 6kb/s or so up/down which is not too bad in my oppinion but does require broadband.

Latency is quite low, maybe a second or so but if you wear headphones on both ends you won't notice it and it'll seem almost like they are in the same room. The sound quality is higher than if you were to talk on the phone in my oppinion.

The main con of using the MSN voice chat is that sometimes it just doesn't work, sometimes it doesn't work at all given certain network configurations and when it does work it'll fade in and out at times.

Personally i've never used AOL's voice chat features but I don't care at all for the AOL client.
Keep in mind that Skype also has text IM capabilities as well (although it doesn't have all of those useless features like buzz, shake, whatever) but it has the most important stuff in my oppinion without the bloat. It's got some basic emoticons, font selection and the ability to transfer files (which can be 2 or 4 GB depending on your file system according to the Skype website). Also the file transfer works dependably unlike what i've seen with MSNs file transfer.

Go Skype.

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I used to use WIM with Winxp then win 7 for a while then MS decides to change it up with skype. the best feature i like was that you could send your imported wav files like sayings from movies or what not that i created with total recorder. I miss this feature. is there a IM that supports this feature that i use with my family and friends. thanks

Answer:Instant messenger chat other than Skype

I am not sure exactly about the process you are trying to explain, but you might find answers in some multi-compatible chat client, such as Pidgin. It will connect with just about everything including Facebook chat, but sometimes I have had a hard time relaying images to Facebook chat with this client, for example. I think this client is able to share data, but it depends on the platforms being used.

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I've been having trouble maintaining 720p chats on Skype lately; apparently the program decides what quality to "let" you stream at based on your connection and hardware, but they may have changed something in a recent update because I've been dropped down to 360p streaming with the same connection and camera.

Google+ Hangouts seem nice but IIRC they don't offer fullscreen, and I tried oovoo but all I saw was ads. Is Skype really the best out there?

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How can I delete the old chats on my Skype which I had before? I mean those, which are saved on my PC or maybe somewhere on the Skype servers on the Internet. Thanks.

Answer:Skype: How to Delete Chat Logs?

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Sorry all, don't know if this is the correct thread to post in (Im using windows XP and saw software related threads.)

Anyway, I'm trying to use Skype on this computer to chat with my friends while we play HoN. Only on this computer I am using right now do I get this problem.

Basically voice chat will work fine for about an hour (sometimes less), and then all of a sudden the voices become choppy and I can't understand what they say.

I doubt this is an internet issue mainly because I can run my game on this computer and set up my laptop right next to me and run skype from that, and my laptop (which is Vista) will run the voice chat perfectly fine with no internet lag on either computers, heck I can even use my other computer at the same time doing something with the internet and still not get any interruptions, so I don't think its a bandwidth problem.

If anyone has any advice for me I'd appreciate it ^_^

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Hi all, I'm sorry to be making another thread about Skype, but this site seems to be the best place for me to get help. The Skype official support forum really sucks.

Anyway, I just wanted to know how I can backup all of the chat messages I've sent to my friends on Skype and see the history of everything I've sent them such as the photos I've sent to them as well as the "instant messaging text".

Thanks for any help!

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Following complete failure of my touchscreen, the machine was taken away for repair just before the warranty expired, the touchscreen was replaced, but arrived back with damage inside the screen. Despite my efforts, I've not been able to get back in touch with anyone from HP. When I attempt to contact via website, after identifying my product it comes up with "page cannot be displayed" - I sent an email on December 17th and received no reply, a follow up email today came back undelivered due to the mailbox exceeding quota. I'm pulling my hair out!     HP Pavilion All-in-One - 23-q105na (Touch)Model #: P1K69EASerial #: CZC5467J1K

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I tried posting this at the Skype community forums, but the person helping me stopped responding (ironic), so I thought I'd try here since you folks helped me a great deal last year.

Sometimes, when in a video call with my girlfriend, she will tell me that my video has frozen on her end. When I look, sometimes it's frozen on my end, other times not. If I try to end the call or do anything else at all (eg. turn my video off and on), the call stops and Skype becomes unresponsive. The call timer will continue to count up as if the call is still going, but trying to do anything else will not work. If I try to exit Skype normally when this happens, the main program appears to exit but the icon remains in the system tray. I have to end the process (sometimes twice) before it completely exits.

Skype generally works okay other than this, but this is bothersome enough that I must seek your help again.

Answer:Skype randomly locking up during video chat

Skype just froze up after being idle for a while. However, I was ​in a video call earlier so I don't know if that had any bearing on it.

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Is it possible to make conference voice chat in Skype? If possible then how?
If not is this possible with YM or google talk?

Answer:Solved: Conference voice chat in Skype

ok i got the solution elsewhere... thanks..

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This never used to happen, but for the past week or so, when I launch and try to use ANY program capable of Internet audio and/or video chat, it turns off my computer's playback sound completely. I can literally watch the slider slide down to zero! And it also checks the normally unchecked "Mute WAV" box.

Now I know some of the programs -- Skype, SightSpeed and Yahoo IM -- have an option of letting the program control your sound settings. But this problem occurs even when those options are unchecked and even if they were functional they wouldn't turn the sound down to zero.

I've tried any number of combinations of having the programs launch on startup (one at a time), not launch on startup, etc. I've ensured that the audio settings are correct via the Control Panel audio setup.


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Sorry, please delete

Answer:Solved: How to promote my Skype chat on my blog

Cannot delete; but you can mark this Solved by clicking the icon at top of page

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How can I move the skype chat history (main.db stored in C:\ ) to another location in E:\ and still see that history in a working Skype?

I want to store the chat history in another disk instead of C:\


Answer:How can I move the skype chat history to another location?

This might help you:

____________________________________________________________________​Create a new folder on your drive. Lets say, the name of this folder is ?Data? and you create it on drive C:.
Create now a new desktop shortcut with the following path:
?C:\Program Files\Skype\Phone\Skype.exe? /datapath:?C:\Data? /removable

This is of course under this assumption, that Skype.exe is indeed located in the specified path. If not, then use just the correct path.

Start now Skype with this new shortcut and login with your Skype name. All Skype configuration data and chat history will now be stored in this new ?C:\Data? folder. In order to get your old chat history into this folder, or more precisely, in the folder ?C:\Data\your skype name?, move or copy the original main.db into this folder.

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My friend has been infected with virus after she clicked a link "" on YM.
Now I get this link from her yahoo, Fb and skype together at same time, and then she gets logged out. This happens very often..maybe every 15 minutes.

I asked her to switch off internet, run her AV, run anti malwarebytes, run Ccleaner.
She did all this but still is infected.
I cant find a solution anywhere. Can anybody help me?

Answer:yahoo, facebook, skype chat infected

Have her change her email address password.

Any change?

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So, until a couple of hours ago, everything was working fine. Soon I noticed that my Skype incoming messages weren't showing up on the chat box. Outgoing messages do show - and they are received by the other person. Whenever I get a message, the notification sounds and yellow flashing skype icon do indicate the arrival of a new message as it normally would; I just can't see it. Exiting Skype and logging back in temporarily fixes the problem. I've also noticed that if Skype is minimized or another window is infront of it, the problem returns. The Skype forums suggest other people have/have had this issue, but I can't find a fix! Any help is most appreciated. Thanks.

Also: I've tried re installing it, that doesn't work either. It's updated to the latest version as well.

Windows 7 Home Premium (32 bit)

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Hey guys, some strange thing happened yesterday. I was chatting with my friend from Russia via skype and suddenly number "20" appeared in the chat window before I could finish typing my message. I was thinking I accidentally pressed CTRL-V and pasted it in the chat but it definitely wasn't the case. Is this some sort of a bug or did I mistype something on a keyboard resulting in this? I was thinking what was the exact cause of this occurrence?
I attached a video of this happening below
click here

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Morning!  I have a yoga 900 that doesn't want to boot for the past 12 hours. I tried to restart it several times and the screen remains black. I am leaving it open now to have the battery drained and restart as I read in some responses - but the battery seems to have a life of its own now! Any insights? i am trying to contact the customer support without success. It was easier to contact the best but squad than Lenovo itself. A bit disappointed by that. 

Answer:Laptop doesn't start and can't reach customer support

Hi Fibrahim, 
Welcome to the Community Forums.
Do you have any need to back up data within the harddrive? One Key Recovery (page23) would be the last option for possible boot corruption but would result in data lost.
Try going in the BIOS by powering the machine using the Novo button (item 3 page 11) or FN +F2.
Check if there is a good display in the BIOS and if the harddrive is detected.
Forcing the machine for the advance boot option can be done by  turning on then off for 2-3 series until the options apear.
You can reach tech support calling in 877-453-6686 available 24 hours/day 7 days/week .
Schedule a Callback for faster support (for your available time) or chat with them during business hours.
Update us how it goes best for you.

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We are using Skype and want to get a backup of all the chat files. The files are kept under a Skype folder under the roaming profile.

The backup needs to be invisible to the user is the problem. I was wondering if anyone has a way to backup files on a Windows 7 workstation without the user being notified? The backup would go to a network share.

Answer:Suggestions For Covert Skype Chat File Backup?

"You may not ask for assistance to circumvent restrictions or security on any computer system or network"

I think this is an infringement on an individual's rights to security though it may well be we are talking about a work related computer, but it is not the specified purpose of a public forum to aid in such matters, IMHO. I am closing the thread.

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I have a warranty on my Thinkpad T530 that includes next-day, on-site support. I have been trying to contact Lenovo about getting my failing hard drive replaced (also need a USB port and DELETE key replacement), but I've been unable to get through. I don't have access to a phone right now, so I have been trying to place a support request online. Lenovo's chat support said no representatives were available. I've tried twice to submit an electronic support request through the IBM website, and both requests were mysteriously canceled. Can someone please help? Any support people on this forum? Thanks!

Gentoo Linux/Windows 7 Home Premium on Lenovo Thinkpad T530

Answer:Trying to reach Lenovo support for urgent hardware repairs; is anyone home?

Hello toiletresin,Has the issue with your ThinkPad T530 been resolved?If not, could you send me a private message including... Your first and last namePhone number where you can be contacted, if availableEmail address where you can be contactedFull address of where the machine is located (for onsite service)The Machine Type, Model, and Serial Number of your T530A complete description of the problem(s) to be resolved If you can send me this information, I will work to have our contact center process your service request and get someone out to repair your machine. I'm sorry it's taken this long for someone at Lenovo to respond to your post, but these forums are not typcially monitored by Lenovo personnel. They are intended for peer-to-peer support. Myles Novak

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Windows Essentials 2012 suite will reach end of support on January 10, 2017
Rubbish, it has ended already!!

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Windows Essentials 2012 suite will reach end of support on January 10, 2017
Rubbish, it has ended already!!

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how to recover deleted skype chat historyhow to transfer skype history to new computerhow to backup skype messageshow to check skype chat historydelete chat history on skypehow to view removed messages on skyperestore skype accounthow to restore skypehow to read skype main db filehow to restore deleted skype contactshow to retrieve deleted skype chat historyhow to recover deleted conversations on skypehow to recover deleted messages in skypehow to email skype chat historyhow to recover deleted skype historyhow to delete skype chat history in mobile

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I have a Blue Yeti Microphone, and it's quality only shows through within recording programs such as Audacity. How come my microphone quality is not the same standard when I talk on Skype, Discord and TeamSpeak? I have the settings modified for these programs so that it is at optimal settings, but the general quality of the microphone isn't heard. Although there is a difference between the quality of the Blue Yeti and my previous microphones, it sounds completely different from recording programs AND how it should sound as a high end microphone.

Answer:Sound Quality On Skype/Discord (Voice chat systems)

Quality relies on the amount of data throughput. Most chat programs place a priority on speed (ie: low latency) as opposed to quality, so the amount of data used for the audio stream are reduced.

As you noted, the quality of the mic is noticeable over your previous mic. So the mic quality isn't wasted.

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in my lumia 630 i dont have front camera , then how can it be possible to do video it possible or not?????

Answer:How can I do video chat using Skype on my Lumia 630 in absence of front camera in my phone?

Try oovoo video call... I guess it will work with back camera.

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I've been doing Skype video chats for the last few months nearly every night now, as it's my main way of conversing to close friends far away. But I can't say I've had this problem up until the last few weeks.

Basically, once I start a Skype video chat, my CPU usage increases from a normal low % (like 10% or less) and shoots to anywhere between 40 and 60% (or around about those figures). Once this happens, my fan on my laptop revs up and makes a loud whirring noise as it spins. I don't think it's the loudest it can go, but it certainly increases in speed and noise once the video chat starts and runs.

It actually becomes a problem for the person I am talking to because they can hear the constant whirring of the fan. I also know that Skype is the problem because once I stop the chat, the CPU usage drops back down to its normal rate and the fan stops spinning so hard. I have tried exiting all other running processes that might be affecting the speed of the CPU, but it is definitely Skype causing the problem.

What could be the cause of this? I have recently started to take up a lot more space on my laptop with all the music I have, but could this be affecting the speed of it when it uses a Skype video chat? Or do I perhaps need to open the thing up and clean out any dust? I don't know what else could be causing it.

Many thanks for those that can help me here. It's much appreciated.

Laptop specs:

Acer Aspire 5920 Laptop
Windows Vista H... Read more

Answer:Skype video chat making laptop CPU usage higher and fan kicks in...

Hi, I certainly agree with you. Your advice is really very helpful for us.
Thanks a lot!

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there is no sound when i tried to video chat  using msn or skype.I dont know what to do with it .really frustratedwho could help me ?thank you very much 

Answer:t420 --no sound when video chat with windows live messenger or skype?

Are you using some sort of third-party sound enhancer?

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I am posting "CPUID" info below (took "dump" info out to shorten), but if more is needed please let me know.

Issue: When using skype I can chat, but when I place or receive a call, PC crashes & reboots abruptly. I thought it was skype but then I used yahoo messenger to make a call, and the same happens.

Previous History: I think my mainboard was faulty from factory, because from the very beginning I had issues with onboard sound. Since I am abroad now, I just bought a PCI sound card instead. I?m on Windows XP Pro sp2.

Not sure if an error log is created....where can I look, if so?

Thanks, hope this is enough info for some feedback. Happy 2009!



CPU-Z version 1.49

Processors Map

Number of processors 1
Number of threads 2

Processor 0
-- Core 0
-- Thread 0
-- Core 1
-- Thread 0
Processors Information

Processor 1 (ID = 0)
Number of cores 2 (max 2)
Number of threads 2 (max 2)
Name Intel Pentium E2180
Codename Conroe
Specification Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz
Package Socket 775 LGA (platform ID = 0h)
Extended CPUID 6.F
Core Stepping M0
Technology 65 nm
Core Speed 1200.0 MHz (6.0 x 200.0 MHz)
Rated Bus speed 800.0 M... Read more

Answer:All VOIP programs (skype, yahoo, msn) cause PC crash (only voice calls, chat ok)???

I'm not sure about skype, but I know with Vonage I had to have a router that had phone jacks built in... are you sure that is not the case with this?

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When attempting to enter my email, after putting in my password, my browser goes back to sign in, without showing email.

Answer:can't reach email online

ok, sounds like a plan.Some HELP in posting on plus free progs and instructions Cheers

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This only happens from home pc (I have tried it on my office pc and also a friends pc).

I use Windows XP Pro and Office Outlook 2003 with all the updates.

When I send a email to a certain address it does reach the recipient.

Any ideas on how to solve this mystery would be very greatly appreciated.



Answer:Solved: Email does not reach recipient

It may have more to do with the recipient's setup than yours. Possibly something in your mail or your ISP is flagged as spam and being removed. Are the ISP's different among these 3 locations?

Ask the recipient to add your address to their email program's address book to see if you can prevent it from being filtered.

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Question: chat support

I need to speak to someone about issues with my laptop and can never get anywhere to find help.  Why is it so hard accessing support?  This is ridiculous.  I log in to my account and provide my snid number and then am directed to another page to login again but it doesnt recognize the login info that I just used.  If it is a different account then where do I register for this service?  There is nothing on the page to answer these questions or help with my confusion.  I need help now.  This problem has been going on since I got my laptop and I have been trying to get support for weeks if not months now but never get anywhere.

Answer:chat support

I am having the same problem, except that system will not recognise my SNID number at all. Bought new Switch 10 and it will not start. Not impressed.

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Question: HP Support Chat

Why does the HP Support Chat not work? 

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Question: chat support

I need to speak to someone about issues with my laptop and can never get anywhere to find help.  Why is it so hard accessing support?  This is ridiculous.  I log in to my account and provide my snid number and then am directed to another page to login again but it doesnt recognize the login info that I just used.  If it is a different account then where do I register for this service?  There is nothing on the page to answer these questions or help with my confusion.  I need help now.  This problem has been going on since I got my laptop and I have been trying to get support for weeks if not months now but never get anywhere.

Answer:chat support

I am having the same problem, except that system will not recognise my SNID number at all. Bought new Switch 10 and it will not start. Not impressed.

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 [EN]I was using HP Chat Support and i restarted my computer, a guy who is talking with me on live support wanted to access my computer, i said ok. Everything was going good. And he said restart your computer. I did. When rebooting, Windows Update screen showed. I waited like 30 minutes and he is gone lol. I speaked with another one about that "You're sharing your desktop" text (Masaüstünüz Payla??l?yor [TR]). He helped me and he left. When i try to access HP Chat Support again, there was a green box. I try to reintall it, but it didn't worked. [TR] Main Language:Birkaç gün önce bir konuda teknik ekipten destek almak için HP Chat Support'a girdim. Arkada? masaüstüme eri?mek istedi, bende izin verdim. Masaüstümü kontrol etti, söyledi?im sorunu düzeltmeye çal??t? ve yeniden ba?latmam? istedi. Yeniden ba?latt?ktan sonra "Masaüstünüz Payla??l?yor" yaz?s? sürekli yan?p sönüyordu. Bunun için ba?ka bir teknisyen ile görü?me ba?latt?m. Oda güzel gitti. Bir süre sonra kaybolur dedi ve kayboldu. Sonra yukar?daki resimdeki gibi gri kutu ne zaman Windows'u ba?latsam ekrana geliyor, kapatsam bile geri geliyordu. Bende HP Support Assistant'? yeniden yükledim. Gri kutu olay? gitti, ancak bu seferde o gri kutu bir görü?me ba?lat?rken kar??ma ç?kmaya ba?lad?. Hiçbir ?ekilde engel olam?yordum. Yard?m ederseniz sevinirim. Tabikide bu forumda bunu anlayan bulmak zor -_- 

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When will the chat be back up and running.  Ive been transfered 4 times already when calling support.  I work in a school with 500 of the same machines.  I cannot be on hold for an hour for every in warrenty tablet I have an issue with.

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Thank you for your reply. But my problem is not about getting my old session back.Look at the picture and tell me how can i solve it.I'm using a HP Pavilion 15 (p105nt) laptop, running Windows 10. I can't use HP Live Support. That's my problem.

Answer:Re: HP Chat Support Issue

[email protected], I believe the chat session windows is still open and you are unable to close it.. First I would try a hard reset.  HP Notebook PCs - Use Hard Reset to Resolve Hardware and Software Issues. If the issue remains, have you tried using the task manager to close the window? 

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hi there ! i recently installed facebook messenger and it's sucking my battery dry ..........i was wondering whether there was an app with facebook support.

Answer:Is there an app with Facebook chat support?

Since Facebook switched from XMPP to their own protocol you will have not much luck there

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I'm having the same issue i was in a chat session and i needed to update my bios so i updated it and restarted my computer anf then cliked the hp support chat and i got the grey box. how do i fix this

Answer:Re: HP Chat Support Issue

HI @Vic666, Welcome to the HP Forum!  It is a terrific place to find answers and tips! For you to have the best experience on the HP forum, I would like to direct your attention to the HP Forums Guide. First Time Here? Learn How to Post and More What is your exact model of HP notebook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?  I grasp that you were working with Chat Support and were asked to restart your notebook. When the notebook was restarted, after completing the BIOS update your chat session connection would have been lost and to continue, you would need to start a new chat session. HP online chat. Fill in the online form and follow the prompts.  If you like I would be happy to try and assist you but will need to know the issue and some details. What operating system are you running? What is the issue and what have you already tried doing to overcome the issue. When you have resolved your difficulty, would you choose "Accepted Solution" on that post to alert other members and visitors to your success and perhaps help them. To show appreciation for my help. please click the "Thumbs Up Icon" below.

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I just bought a brand new notebook envy 15T as100 cto. The notebook is not working well out of the box. The screen flashes and it is garbled. I used the chat service three times, the first two technicians were polite but they could not help my problem ( they checked BIOS, updated win10 and display drivers, flash drivers, etc.). I tried the chat service again today, the third technician from today referred me to Smart Friend for a nominal fee. After I asked her/him the question why I should pay for it when the out of box brand new notebook is not working and after I asked for the name of her/his supervisor, the online chat technician cut me off and disabled me from using chat service again. The name of the technician isatyaprakash Das. case number 3035390576 Thanks.

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How does a person chat with a HP Customer Support Representative?

Answer:Chat with customer support

Greetings, Suggest you contact HP using options  here. This eliminates the language barrier. Can we help? Cheers!

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I have two users that have DirecWay as their ISP. They can't log into our Outlook Web Access from their home. I can take their username and password and go anywhere else and log in. I can use a pc on Road Runner and enter the url for the OWA web mail server. Enter username password and BAM! I can see their email. WITH DirecWay I get the Log ON Box, I enter the username and password, but it keeps coming back wanting you to enter the username password, as if the syntax is wrong or you used the wrong password etc.. On the Exchange server i do have event id's that say the username or password was invalid.

This tells me that DirectWay is some how corrupting the hash that is sent through authentication.

Any help would be super!!!

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       Quick background: I’m sending this via my Vista D: partition. I use it for emergencies since it was the native OS on this laptop. The problem I’m having is on the Win7 C: partition which I use 99%. My laptop is connected by Cat5 to router & modem. I did something stupid in hopes I could fix the issue of ESPN embedded video always crashing the last 6 month or so. I thought I was downloading the newest flash release but nearly in time realized it was a pop-up add not the real thing. I tried to stop it but too late. I got 5 new unwanted programs on my Laptop. I went to “programs” & tried to manually uninstall them. Some came off easy, others refused to uninstall. It was like the last uninstall didn’t work. I’d give it 15-20 mins & move to the next to uninstall. It would say. Allow previous uninstall to finish. I rebooted several times & no luck. At this point I could still get online with default Firefox, but an annoying new tab would pop up. I ran Malewarebytes. It found a lot of stuff & I quarantined all of it. I rebooted & now I can’t get any browser to access the web. They don’t even fully load to where you get “File” etc… Once you boot up the PC the last thing to come on is the little flag in the right corner with the warning sign. It says Firewall is off. All options to open the firewall setting or to just turn it on are blocked. “Action Cent... Read more

Answer:Can’t reach the Web! No Browser will load but Outlook Email is fine.

NOTE 1. Use another working computer to download following tools. Use USB flash drive to transfer them from good computer to the bad one.NOTE 2. Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.  Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ... Read more

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Quick background: I?m sending this via my Vista D: partition. I use it for emergencies since it was the native OS on this laptop. The problem I?m having is on the Win7 C: partition which I use 99%. My laptop is connected by Cat5 to router & modem. I did something stupid in hopes I could fix the issue of ESPN embedded video always crashing the last 6 month or so. I thought I was downloading the newest flash release but nearly in time realized it was a pop-up add not the real thing. I tried to stop it but too late. I got 5 new unwanted programs on my Laptop. I went to ?programs? & tried to manually uninstall them. Some came off easy, others refused to uninstall. It was like the last uninstall didn?t work. I?d give it 15-20 mins & move to the next to uninstall. It would say. Allow previous uninstall to finish. I rebooted several times & no luck. At this point I could still get online with default Firefox, but an annoying new tab would pop up. I ran Malewarebytes. It found a lot of stuff & I quarantined all of it. I rebooted & now I can?t get any browser to access the web. They don?t even fully load to where you get ?File? etc? Once you boot up the PC the last thing to come on is the little flag in the right corner with the warning sign. It says Firewall is off. All options to open the firewall setting or to just turn it on are blocked. ?Action Center can?t turn on firewall?. I try manually & still can?t. My next thought was to back the system to a Res... Read more

Answer:Can’t reach the Web! No Browser will load but Outlook Email is fine.

----No One Replied back from this Forum but I got it SOLVED!! ----
I'm posting this to see it it might help someone else down the road. I was getting help from several forum but the one that fixed the problem did the following.
Recap of the problem:
The main thing to remember is the the bug, virus whatever it is will shut down any program that tries to reach the internet except MS Outlook Email. So if you install a program & it tries to update its flies it will crash & hang. I had to use a special program just to uninstall Avast. I could not access let alone turn ON Windows Firewall: I get error code 0x8007042c every time.

Here are the programs we tried:

Uninstalled Avast
Combofix (Had to run from Vista Partition. If run from Win7 it crashes)
Malwarebytes Twice (Had to run from Vista Partition. It run from Win7 it crashes)
Security Check
Farbar Service Scanner
Malwarebytes Anti-Rootkit
Temp File Cleaner (TFC)
AdwCleaner (Absolutely can not get to run. crashes every time)
Junkware Removal Tool

***I ran Windows Repair (all-in-One) & now I'm able to get back online! I already made a restore point. It's taken a week but my main PC is back online!!! I'm not sure it was a combination of all the other programs & Scans but I ran Windows Repair (all-in-One) & it work the very 1st time! Good Luck All! i hope you never need this info!

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There's a serious UI scaling isssue in the HP Support chat window. It's absolutely tiny on hi-res displays like on the new Spectre, almost unreadable in fact. Simple fix that shouldn't be a problem in the first place, considering it's HP's software.

Answer:Scaling Issue in HP Support Chat

Hey @stringerrrrr,  Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre x360 and issues with the HP Support chat window being small. The windows is small so you can see to troubleshoot the screen. In the Windows that pops open is there a silver cog for the settings? What  browser are you using? Please let me know how this goes. You can say thanks for trying to help by clicking the Thumbs Up below!Smiley Happy. Thanks. 

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Title Describe I want to make a chat with " Norton Technical Support Chat " team but i have no links to make a contact with them any idea for making a contact with them give some advice.

Answer:About Norton Technical Support Chat help

Sign into your Norton Account and you can then get that contact option.

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Could you pls tell me where to contact HP live chat support to any technical support that could resolve my problem. I'm having drivers issue here in my HP notebook, I tried different ways to install the missing drivers but nothing happen! I have 3 ports total in notebook out of which 2 are dead ports and only one/single port I'm using and it causes so much trouble for me!

Answer:How can I contact live chat support

Hi,          Visit the below link and then mention product details, click on find my product and then enter the details to get in touch with Chat support.

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looking for a populated irc support tech irc chat channel that is good!
not much idlers!

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I just chat with one of your IT Pro regarding to my window 7 and a few issued. The internet was disconnected.
Here is my Ref 1344498794.
Please contact with me again so we could continue this problem. Thanks

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I deleted the Edge Bowser from Windows 10 and now I'm having some issues with certain pages not opening. I need to contact windows support but can find a phone number or chat support anywhere. If anyone has any suggestions, please let me know. Thanks.

Answer:Does anyone know if Windows has Live Chat Support?

Here you go.

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I got onto belkins support online chat once but now i cant find the link on their website. Does anyone know where i can find the link to this chat function on their site? thanks

Answer:How do i get onto belking online support chat?

was it a site run by Belkin ? cos there are reams of Belkin support forums......

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Hi there,Hope someone can help with this situation.I got malware from the hp tech support chat when I clicked allow activex.It hijacked my desktop, my avg and disabled all my services.I was able to use Malwarebytes to get rid of most of it but I am still having some issues.When I use Google or Bing my results come up right but when I click on a link it is redirected.Also for some reason my AVG won't let me open my Family Tree Maker as it says there is a Trojan vundo.jd attached to it.I have a Hijackthis log. I am running Windows XP Home Edition Service Pack 3. Also have Spybot S & D loaded.Thanks in advance for any help with this annoyance.Cindy PS this is a repost from the Intro forum as I didn't read the big blue note at the top of the page that said don't post problems here! Thanks againEDIT: I moved your topic to a more appropriate forum and deleted the topic in Introductions ~ Elise

Answer:Malware from activex on hp tech support chat

Hello cindymsg,First,Please update Malwarebytes' Anti-Malware by clicking the Check for Updates button on the Update tabOn the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen:Click on the Show Results button to see a list of any malware that was found.Make sure that everything is checked, and click Remove Selected.When removal is completed, a log report will open in Notepad.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.Exit MBAM when done.Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.Next,Please dow... Read more

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I have an HP Pavilion Notebook running windows 10.  I have had the unti for about one week and have several issues that I would like to discuss with HP support using chat function.  However, when Chat is initiated, the dialogue screen on my display is about the size of a postage stamp and the text is unreadable.  The only other instance of this occurence is when I had HP take control of my system and that dialogue box also was too small to be read. I would like to use Chat to address some other nagging issues but I cannot given the microscopic size of the text and Chat dialogue box. All other displays seem normal.   How do I fix this?

Answer:HP support Chat Dialogue Box is too small to be usable.

I used Magnifier to show the window properly.  The tech used Notepad so we could converse when he took control of my PC.

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Hi people I'm trying to chat with Acer's support and the message I get is the following:"Our records indicate the serial number you have entered is no longer eligible for warranty support". I'm pretty sure it has warranty as I have it for considerably shorter period than a year. Please advise Thanks

Answer:VN7-571G problems - unable to chat with support

Please help! How do I solve this problem with the chat?

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Hi, I need to unwrite protection of a microsd card that is without a lock but I have no idea how to do it? I need to unwrite protection so I can format it and erase all the data on it. I tried to seek help from HP Chat Support but msg says Sorry we encountered an error so HP Chat Support is unavailable. What happened? Pls I need help asap, thanks! Best Regards,Jerica

Answer:HP Chat Support Unavailable (What happened)? Need help urgen...

I've tried cmd diskpart --->list disk--->select disk 2--->clean / attributes disk clear readonly, these write unprotect ways also don't work. I also unable to delete volume of this microsd card. I use a SD formatter software to format this microsd card and it says it's write protected but strange i can copy files to it. If I just delete the data away without formatting it, the data appears again. I really need help, thanks!  

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I tried microsoft support chat for microsoft band today, and microsoft employee started asking about all the sensitive data (email address, phone number, my age). I was chatting about warranty of microsoft band and he stated he needs that info to send it over to care team.
This is the exact address i used to contact microsoft support:
Is that legit? Are microsoft help empolyess allowed to ask this kind of information? I can't find any information about it.

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Ok I know it boots directly from Windows 10, but the two people I've spoken to seem incredibly odd to say the least. One asked for a ton of details about me and asked me to install a programme (and I think mildly flirting with me, kept winking ...) Now I'm sure this can be legit and probably is, but the whole thing made me so nervous that I just quit out.
I am sick of waiting for a fix that works for me (Store won't open, neither will apps).

Answer:Microsoft chat support seems scammy, is this legit?

Store wouldn't open for me to.. Then I realized there was an issue with automatic time settings displaying 1 day forward than it really was.. I had manually set the time. You may try?

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I dont have access to chat support and therefore the issues im having with my pc have not been fixed. Every thing is up to date

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The support chat window on QHD laptop screens is so TINY that its impossible to see what the tech is saying.  This has been a problem for at least a year, and there have been numerous complaints about this issue... yet the problem remains unresolved.  How is this possible??  As someone who spent 1500 for a QHD laptop, overlooked details like these are unacceptable and make me REGRET BUYING AN HP LAPTOP.   Please prioritize this simple fix so that current HP laptop owners (like me) would actually recommend your product to others.  When it comes to high-tech gear, its all about the details, and this is one glaring detail that would prevent me from recommending your laptops to others. Please fix.  Now! 

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I urgently need a live chat software for real time customer support to my website visitor.

Answer:Need real time chat software for customer support

click here but staffing could be an issue.

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So I have just been chatting with a Microsoft live chat person named Hoody.
Great support, my surface pro 2 would not go into sleep mode or automatically turn off display. After him / her walking me through all the settings (which I had already done) he then told me about the two finger reboot which I did not know about. Hold down the volume down button and the power button until you see the logo appear, then switch on and log in as normal. This fixed the fault.
Whilst discussing with the support person he did inform me that the new firmware is due on January 14th at 2pm EST. I did not ask for this information he just offered it to me.
I am a new Surface Pro 2 user, recently moved away from my loved Playbook thanks to a wonderful present from the wife for Xmas.
So far so good..

Answer:Good support from Microsoft live chat - New firmware Jan 14th 2pm est

That's great to hear!

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Question: Skype Support

Friend of mine recieved some image files over skype and unable to delete them off her desktop. When skype is closed down, she can delete them, but the minute she re-opens skype they pop up again.


Answer:Skype Support

Skype 4.1 when it runs is fine, but I have found that it often fails to find my Logitech webcam, even before installing and running RegCure, after re-booting

I have reverted to 3.8 and it does not suffer these problems. I have repeatedly tried to tell Skype that 4,1 is too delicate


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I have a Lumia 1020, however, a friend of mine has an HTC Titan 2, which had a very early version Windows Phone 7 , in which I had to use the "Seven Eighter" by WPHacker to get him WP7.8
Anyway, he endured all of that, but to cancel "Skype" on a Microsoft product? I'm sorry I love Microsoft but that's a very hurtful move to everyone who adopted Windows Phone back when it wasn't as popular.

Answer:End of Skype support for WP7

Windows Phone 7.8 mainstream support is ending entirely next month. Microsoft Product Lifecycle Search

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Whenever I try to chat with skype, Windows Live messenger or yahoo messenger , sometimes I can listen from other side but other side do not listen my voice. What is the problem and solution of it?

please me

Thanks in advance

Answer:Problem of video chat with Yahoo messenger - Windows Live messenger or skype

Hello sweeta, as i read your post, the solution that comes to mind is for you to confirm your settings in your Audio Manager. If you right click your Audio Manager which is usually located in the Taskbar, you should be able isolate and fix this issue . Hope i helped .

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I'm trying to use Curse ( a chat program very much like Skype) with my friends so we can all play and talk to each other. Unfortunately, whenever I'm in a call, all programs except the chat program are muted. This is very frustrating for games where I need audio. This issue occurs with Skype as well. Before anyone posts, YES I have tried going to sounds > communications > do nothing. It didn't solve the problem.
Any help is appreciated.

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Comcast email customer service is one of the leading service providers within the fields of email service providers. Comcast email support team does not solely resolve your issues however conjointly they enhance your accounts’ settings in order that you'll use your account with optimum ease. they assist you in backing up your important emails, login issues, and security from malicious software problems, clearing junk or spammed emails, lost or forgotten passwords. Slightly you need to take care chunks is therefore always. 24/7 client support is offered by Comcast email help for any of Microsoft email services or the other. problems like Hotmail account not performing on iPhone 6, Hotmail not sending on iPhone, Hotmail not receiving emails from my server, how to reset Comcast password on iPad etc are mounted by us in less amount of your time. Tools of on-line troubleshooting, remote access, email recovery and #password #reset are employed by comcast email support number to deliver solutions. you'll avail Comcast customer services anytime from anywhere. call the e-mail recovery engineers now on Comcast email customer support (Comcast Email Help).

Answer:Comcast Technical Support By Email Support Number

You can also contact roadrunner because now a day’s roadrunner email is one of the finest web email service providers. Roadrunner email is used by the customers worldwide. Users are facing issues like password reset, account setup issue, account hacking issue, receiving and sending emails issue and many problems, to please contact roadrunner.

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Question: Email chat page?

Is there such a thing as a web page or email page that i can go to that will help me and my family keep in touch. Something with a list of everybodies email address and the latest emails that have been posted to the whole family. or individuals. I seen something that someone made but its not for public use, but soley dedicated to there personal family. It had a list of everybodies name and picures and who they're married to, and what there kids names are and listed there email address so I could email them if I wanted, or post to the whole family, for example I could tell them they are all invited to my house for a barbeque.
Yours truly
[email protected]

Answer:Email chat page?

My guess is you will have to create a personal web-page, then link-off to wherever you choose. Good question, though. I will be watching to see if there is something of that nature.


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I have 2 PC's networked, both using the internet on Broadband, everything works well through AnalogX Proxy, except email configurations on PC2, it will not send or receive emails. I have tried all configurations. Any ideas!! The other problem I have come across is using MSN both PC's can access messenger, but only PC1 can access the chat rooms. The chatroom software downloads to PC2, but after a period of "connecting to server please wait" a msg comes up reading "Network problems are stopping you for using MSN Chatrooms. Please try again later". This has happened for the last week, yet immediately using PC1 the chatrooms can be accessed without any delay. Can anyone explain? Thanks...

Answer:Email Configurations and MSN Chat problems

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I'm in a situation where Microsoft support has me in a loop!

I have a longstanding Skype account on my VOIP phone, which has no password, and nothing on the phone to tell me anything other than the Skype username. Many overseas friends use this connection. The phone links with our house BT line.

As far as I know, there is nowhere to even enter a password on the phone.

It is impossible to get help on this from the *Skype help from Microsoft without involving my Microsoft account, and the only "help" offered is to send me a code to change my Microsoft account password, which I don't want to do and it will not help with the Skype problem, which has nothing to do with my Microsoft account.

If I go to Microsoft generally to tell them that I have a problem with Skype, they want to send me to the Skype help page at * above.

Any comments, feedback and requests I send on the help pages seem to get lost in space (yet it states not to include any personal information on the form including email and skype username), so how can I be contacted with specific help?

If I did manage to link the Skype phone username to a Microsoft Account, I'd also want it to be shared with my Wife, since both of us use the same Skype username on the phone.

Answer:Getting relevant Microsoft support - re. a non-MS Skype account.

I'm not sure I understand what the issue is? Can't you sign in to Skype?

Even before Microsoft acquired Skype and Skype started to use Microsoft accounts for users to sign in, it was impossible to have a Skype account without a password. You must have a password for your account, it's just that simple. It is irrelevant if you do not remember what it is or even if you can't remember ever setting one; there is no such thing than a Skype account without password.

You can try to recover the password by signing in with either your Skype name or phone number at Sign into your Skype account and following instructions:

Notice: before doing this, sign out from any possible Microsoft account in browser you are using; if you leave yourself signed in to a Microsoft account, that account will be automatically used because nowadays every Microsoft account is also a Skype account.

When signed in you will be asked to which existing or new Microsoft account you want to assign this old Skype name (obligatory, all old Skype names must be connected to a Microsoft account).

If recovery fails, if you simply can't do it, your only option is to start using a new new Microsoft account as your Skype account and inform all your friends and family about it. If as you say you share Skype account with your wife I recommend setting up a new Microsoft account exclusively for this purpose.


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According to reports, Skype has stopped support for Trillian and other 3rd-party IM's, as of 2014_08_01.  The report stated that last year it was announced by Microsoft last year, Skype is no longer supporting Skypekit and thus it's now time for an official goodbye to third-party apps like Trillian which had native support for Skype.
Although I don't use Skype, or any other IM software, I thought that this might be of interest.  I'm only going by that the report said.  If any other information is available, please confirm this.
Trillian blogged (NOT THE SOURCE OF THE ABOVE, JUST MORE RESEARCH ): "In order to connect to Skype, Trillian relies upon an SDK developed by Skype known as "SkypeKit".  Unfortunately, after Microsoft acquired Skype they made the decision to terminate the SkypeKit program, leaving Trillian in a state of limbo in terms of future updates and ongoing support for Skype connectivity.  We've recently received official confirmation that the SkypeKit program will be winding down at the end of this month, July 2014".
Have a great day!


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Greetings, I am migrating from a T61 to a W510. However, it appears some of  the Bluetooth support I so much rely on on the T61 is not present.  On my T61, I very successfully use a Plantronics 590 Bluetooth stereo/handsfree headset.  In the Bluetooth Settings panel, there is an Audio tab that lists the devices and services and provides a checkbox for skype support. On the W510 that tab is missing.  I can successfully pair the Plantronics and in its properties it shows that all the services exist. However, in the Sounds control panel there is no way to select the stereo for the headset as and output device and in Skype's audio settings page it does not recognize the handsfree features. I have tried installing the latest driver from Lenovo and the latest from Broadcom, but no luck. Hoping very much we haven't gone backwards here!  The T61 is 3 years old at this point, I couldn't of imagined that this would be missing. I use this daily, and while I could go and purchase a wired set that is a solution I hope I can avoid. Thanks for any assistance you can give, Kenton

Answer:Bluetooth Audio and Skype Support on W510

Hello Kenton,Sorry to not have an answer but a comiseration!  I have exactly the same problem with the same Plantronics P590 headphone. which worked very well with my previous laptop, a ThinkPad x60, using the Plantronics bluetooth dongle. I was initially happy to see that the connection with my W510 worked without the dongle, but then very quickly discovered that the W510 seems to "forget" that the connection exists.I have tried another Bluetooth headset with essentially the same result.  Also, the connection to my Microsoft Bluetooth mouse, which worked perfectly with my x60 dies without apparent cause within some fairly short period varying from a few minutes to an hour.I am therefore led to conclude that the Bluetooth driver or radio in the W510 is in need of "some help" from Lenovo. Best regards,  -r

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Could someone tell me how I can recover deleted emails, previous chat conversations, and anything else that may have been deleted or dumped from recycle bin?
Mahalo! Keokz

Answer:deleted email/chat conversation recovery

Epensivive usually. Some free programs can undelete files, most go so far then tell you to buy to proceed. Most times the files are just gone and most folks just move on.

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Does anyone here know if SkypeOut supports VoIP hardware? I cant find info anywhere...
I tried to ask their live support and got this...
(this is a chat log)
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. DID YOU KNOW? We have recently added a new payment method called which is now available in your account page. You will get this option towards the end of your Credit purchase process where other credit card options are also listed. You can try using this method if your credit card purchases are not going through.
You are now chatting with 'Paula'
jaqiejean: Hi1 I've been wondering for a long time if skype does, or will in the future, support or sell external 'normal' phones? such as VoIP does, or similar... I would very much like to use skype as a VoIP service, and I would like even more to use it with a cordless phone. AKA skypeout with a cordless phone on my end.
jaqiejean: cisco VioIP service and equipment is horribly expensive.
jaqiejean: VoIP*
jaqiejean: ...hello?
Paula: Yes ,
Paula: Sorry?
jaqiejean: do you not understand the question?
Paula: Yes,
jaqiejean: ok.
jaqiejean: Well
Paula: OK
jaqiejean: basically, I want to know if your techies are planning on adding support for a 'phone adaptor'
Paula: You mean you want to about
jaqiejean: like VoIP does
jaqiejean: if you google VoIP you can see what I mean
Paula: Can You recieve any phone call on your Skyp... Read more

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When I double click any of the following to open them, I immediately get the message:
"[program] has stopped working Windows is checking for a solution to the problem."
Followed soon after by: "[Program] has stopped working. A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."
So far, I have found that each of the following all experience the same when I try to
start them: Skype, McAfee, Desktop Windows Manager and Microsoft Help & Support.
It was suggested that I try to remove malware. I have not paid for a program to do so yet.
I have tried uninstalling and reinstalling Skype but not the others. I first noticed this when I
tried to use Skype yesterday. I hadn't used it since July.

Answer:(McAfee/Skype/Desktop Windows Mgr/MS Help&Support) has stopped working

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

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Why Windows phone 8.1 share task does not support Whatsapp or Skype ? Even though Skype is Microsoft app.

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Actually, i need a saved version of the conversation for future reference.. When i selected the option to email the chat history in my Nokia Lumia 630 it showed the information "there are no apps to share it with.....
Can i email it to my g mail..?
If not g mail where will it be send..?
Is it possible to send the entire chat that i had with one person..?

Answer:Which are the apps required to email an chat history from whatsapp in an lumia 630..?

Did you set up the email inbox ??? If yes che ck settings again.
For Microsoft -
1.setting > email + account > Microsoft account > content to sync> (enable) Email
For Google -
.settings > email + account > Google account > content to sync> (enable) Email
Then try again.

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Can someone help analyze my HijackThis output to see if there are monitoring programs for keystroke, echat, IM, email, etc?

Also, is there monitoring software that cannot be detected? What is the best price-feature package for monitoring?


========= HijackThis Output ===============

Answer:Does HijackThis show software used to monitor chat, email, keystroke, etc?

Welcome! to!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.
If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.


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I don't know if it would be some java issue or what but here's the story...

I transferred some files from desktop to laptop since I rarely use my desktop. Sadly, it had transferred over some settings for Firefox also. It gave an error message and said that not all could be transferred. I was able to get all my bookmarks back however I'm not able to pull up GMAIL (until I refresh) and I cannot pull up my Comcast email. It's fine on IE but not Firefox. Furthermore, when I went to Facebook, chat will not work. When I click "older posts" after I scroll to bottom of recent status updates, nothing happens.

I am not sure what to do but this forum always helps me so... HELP PLEASE

Answer:Solved: Firefox - not loading GMAIL, Comcast email, or Facebook chat


I cleared cache and cookies, all good now.

Yay I fixed something lol

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the question involves using skype to skype. i have a skype phone number, however my friend doesnt want to pay for a skype phone number. can we call each other for free on skype? we both have the skype app installed. do both phones have to have a skype number?

Answer:do both phones on a skype to skype call have to have a skype phone number to b free?

If you are using the Skype app, calls between users will be free, you will call their username and not their phone number (data rates apply). Calls to phone numbers require a Skype calling plan.

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I find it difficult to believe they are not there but am I right to say that Skype user profiles do not give you the users email address?

Or is this not given to try and ensure you call people instead of emailing them

Answer:Does Skype tell you email addresses

The people I have on my Skype list do not show an email address if that's your question. My profile has my email address and shows that it is Private, and that seems to be the default setting.

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I was using Skype, it was Automatically login ... just yesterday i decided to change the password from the Skype messenger it self ..since then it not working ,, i not accept my new or even old password.
I tried to use the forgotten password tool... BUT I got shocked when i found that i don't remember which email address I used for it !!!
is there someway to get the password or even the email I used ??
P.S: i didn't touched any of the Skype files so I'm sure that all the needed data are still stored somewhere in the PC.

I will appreciate even by a personal help

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Dear BleepingComputer Technician:
My mother-in-law was here recently helping my family with the birth of our new child.  After three weeks of using our computer, she suddenly wasn't able to sign into Skype.  Her password had been changed.  Then as we tried to reset the password we discovered her email address had been deleted.  She had just accessed and used her email the day before.  Her information was definitely stolen and I feel it was probably logged while using our computer.  The reason is that prior to her arrival my wife and I have noticed many pop-ups, especially when using Google Chrome.  Since we are living in China and I tire of being unable to access several websites, I had attempted to download a VPN browser software that a friend was using, and it was free of spyware/malware.  But in my haste, I downloaded and installed the software from a location that I am sure had spyware/malware software attached..  so now, I beg, please, help!
We are using Windows XP SP3..
Thanks in advance!
DDS below
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 7.0.6000.21364
Run by Administrator at 21:06:02 on 2014-02-09
Microsoft Windows XP Professional  5.1.2600.3.936.86.1033.18.1917.824 [GMT 8:00]
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: 电脑管家系统&... Read more

Answer:Skype and email username/password hijacked

Greetings siobhain and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter prob... Read more

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Without any input by me, Outlook email contacts only has my Skype names. I notice that all of a sudden the account is linked to Skype.
How do I get back my Outlook contact list?

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I just thought I'd post this email I got today regarding older versions of skype:

We?ve noticed that you are, or previously were, using an older version of Skype that will be permanently retired. As a result, after Ju*ly 1, 20*17, you will no longer be able to sign in to these older versions of Skype. Recently updated or started using Skype on another device? Great, you can ignore this email.

To keep talking with your family and friends, please update Skype to the latest version. It only takes a few minutes and all your contacts and conversations will be right there when you sign in.

If you are unable to update, check our support site to see if Skype still supports your device and operating system. If it is no longer supported, you can still stay in touch with friends and family using Skype on other devices. The latest versions of Skype for all supported devices are available at You can sign in using the same Skype account.

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I currently use a program I use to play Spades called Paradise Chat Online (
In order to run the program in Windows 7, which I did previously, you had to change compatibility to Win XP (SP 2) and run as an Administrator. I have tried that with this program, and Windows 8 will not load it. It gives me a Runtime error before the log in screen.

Any ideas on what I can do to run the program?

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8 Pro, 64 bit
Processor: AMD A10-4600M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
Processor Count: 4
RAM: 7650 Mb
Graphics Card: AMD Radeon HD 7660G + 7670M Dual Graphics, 512 Mb
Hard Drives: C: Total - 581821 MB, Free - 539080 MB; D: Total - 27868 MB, Free - 3283 MB;
Motherboard: Hewlett-Packard, 182F
Antivirus: Windows Defender, Disabled

Answer:Runtime Error 217 at 004E1C39 (Program: Paradise Chat Online, an FPath Chat)

Try emailing the website as I don't expect many people on this forum will know much about that software. It may simply be that it's not compatible with Windows 8. Email their support at: [email protected]

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