Computer Support Forum

Malwarebytes' Anti-Malware Runs in Safe Mode, but not in Safe Mode With Networking

Question: Malwarebytes' Anti-Malware Runs in Safe Mode, but not in Safe Mode With Networking


I've got a peculiar and suspicious problem, but an expert in the Malware Removal forum found no infection on my computer (see the thread here.)

One of the symptoms I'm seeing is that the Malwarebytes' Anti-Malware (MBAM) installer will not complete without errors in Windows XP Pro SP3 after a normal boot. After acknowledging the errors during the install routine (which are always the same, a screenshot is attached to this thread), the installer seems to finish. However, the second symptom is that MBAM then will not run due to the same pop-up error message. It's a Visual C++ Runtime Library error that says, "This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information." Please see the screenshot in this Malware Removal thread.

I know that normally, some malware will disallow running the normal filename for MBAM, so the first thing I tried was renaming the file to something else, including using different file extension such as .com, .bat, .scr, and .pif. None of these renaming attempts worked. This is where I started to observe really strange behavior. After uninstalling my first MBAM install attempt, I found that I could install MBAM when booted to Safe Mode (after changing the registry to allow this and starting the installer service in Safe Mode). After the install I could also run MBAM in safe mode. I then rebooted to normal mode, and MBAM still would not run. I then tried Safe Mode with Networking so that I could download MBAM updates, but was surprised to see that MBAM would show the same Runtime error in Safe Mode with Networking. This suggests to me that the problem is something that Windows loads in Safe Mode with Networking that is NOT loaded in regular Safe Mode.

I have already tried reinstalling my Visual C++ Runtime by downloading the latest installer from Microsoft, but this did not produce any change in behavior.

As I mentioned, TimW reviewed my logs and reported that they were clean. I was hoping someone in this forum could shed some light on what is causing this disturbing problem.



Relevance 100%
Preferred Solution: Malwarebytes' Anti-Malware Runs in Safe Mode, but not in Safe Mode With Networking

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Malwarebytes' Anti-Malware Runs in Safe Mode, but not in Safe Mode With Networking

Re: Malwarebytes' Anti-Malware Runs in Safe Mode, but not in Safe Mode With Networkin

I just found the solution to this issue in Malwarebytes' own forums here. Apparently this is a known bug.



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I am looking for help 
My windows 7 start in normal mode is very slow.  System is in a loop or is hanging waiting for the hard disk to be free.  The hard disk indicator light is on  all the time ... 
When I start the system in safe mode with networking, the system is fine and nothing is holding the hard disk anymore.
I ran minitoolbox and got the following error indications 
MiniToolBox by Farbar  Version: 20-06-2014
Ran by Toshiba (administrator) on 21-06-2014 at 22:59:54
Running from "C:\Users\Toshiba\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
========================= Devices: ================================
Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
Name: Microsoft Teredo Tunneling Adapter
Description: Microsoft Teredo Tunneling Adapt... Read more

Answer:Windows 7 very slow in normal mode, runs fine in safe mode with networking

Could have crap ton of stuff starting up with windows.
perhaps corupt driver or installed the wrong driver.

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I know that's a mouthful, but this virus is frustrating from what I have been reading on these forums. I am trying to fix a computer for a friend, and have read the solutions on here but haven't been able to resolve them.

Basically can't install anti-malware software even with rename after running rkill(which just makes the screen blink and prompt me to run in safe mode again), I have deleted most of the known files of is2010 and disabled it on startup, but yet am not getting anywhere. Also, the computer I am working on cannot connect to the internet due to this virus.
And for the record, I do have a flash drive and a usable computer to use for files.

I would really appreciate it if someone could guide me in the right path.

Answer:Internet security 2010: RKill runs but prompts me to clikc safe mode again, can't install anti-malware on pc with rename, n...

Same problem, but a little farther along (since I was able to remove the drive and scan while attached as slave to another machine).Lingering problem: No internet connection (although it CAN see my network of other machine). Figured it was a firewall issue, and went researching, and found this site: my affected machine, this particular box:* Does not have an "Authentification" tab.* Is blank in the lower two-thirds. -- When the top box is clicked, instead of the bottom choices appearing, it simply directs straight to the firewall CP.Essentially, it appears that, when it senses removal tools messing with it, IS2010 sets ICF to be locked "on" and screws with the control-panels.This really is the worst bit of nastiness I've seen in a long time. The sheer amount of effort involved in cleaning up after it is enormously tedious.(XPproSP3)

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I run MS Security Essentials and AVG - AVG expired a month ago and I had been debating whether to change to another supplier but before I could do so last week I got hit by the WindowsRecovery virus. I thought I had cleared it out manually, but had been having some problems with access to IE so opened in safe mode to download Malwarebytes. At once a new virus opened, XP Anti Spyware with the usual dire warnings, and has blocked access to Malwarebytes website. Cannot now run in even safe mode as this new virus is rampaging about inside safe mode. It has presumably infiltrated SE in some way. I have no idea how it got in as I have not downloaded anything in weeks. But now I cannot even run in safe mode or access malwarebytes.

I assume the only way forward is to download an anti virus package from this pc (not yet infected) onto a usb stick and install it from there. Is this the way forward and which one should I chose. I am running XP Pro by the way.

Answer:Virus runs in safe mode and blocks access to Malwarebytes

Please see the self-help guide: Remove XP Anti-Spyware 2011, Vista Security 2011, and Win 7 Internet Security 2011. Be sure to follow the instructions exactly as written using FixNCR.reg, RKill and then an immediate scan by Malwarebytes.I run MS Security Essentials and AVG - AVG expired a month ago and I had been debating whether to change to another supplierUsing more than one anti-virus program is not advisable. Why? The primary concern with doing so is due to conflicts that can arise when they are running in real-time mode simultaneously and issues with Windows resource management. Even if one of them is disabled for use as a stand-alone scanner, it can affect the other and cause conflicts. Anti-virus software components insert themselves into the operating systems core and using more than one can cause instability, crash your computer, slow performance and waste system resources. When actively running in the background while connected to the Internet, they both may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior. Each anti-virus may interpret the activity of the other as suspicious behavior and there is a greater chance of them alerting you to a "False Positive". If one finds a virus or a suspicious file and then the other also finds the same, both programs will be competing over exclusive rights ... Read more

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I am running a gateway 64 bit with window seven on it. Puter is around 7 years old now. For about 4 years now my puter has been crashing, with blue screen, three beeps at start up, won't boot at all, crashes with a blank screen, etc. Starting yesterday puter will run in safe mode w/networking without crashing, far. I've run Norton, win cleaner, malware bytes and no change.  Help?

Answer:Computer only runs now in safe mode with networking

Hi blackbeard1111 Let's gather more information on your system and see what we can do about all these issues.MiniToolBoxDownload MiniToolBox and move the executable file to your Desktop;Execute MiniToolBox and check the following options:Flush DNS;Report IE Proxy Settings;Reset IE Proxy Settings;Report FF Proxy Settings;Reset FF Proxy Settings;List content of Hosts;List Installed Programs;List Last 10 Event Viewer Errors;List Devices - Only Problems;List Users, Partitions and Memory size;Once this is done, click on Go and wait for the scan to complete;Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

Answer:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

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This morning we had a power outage and when I turned my computer back on, it would not boot. I tried several times to hard boot, with no luck. Then I tried safe mode. Ran an antivirus scan and it showed malware and several infections which it cleaned. The computer still would not boot normally. I then ran chkdsk, still would not boot normally. I have ran malware bytes, registry repair and the registry defrag program as well as done a disk clean up. It still will not boot in normal mode.
Since my last problems that you helped me with, I have upgraded to a broadband internet connection and have a home network. The 2 other computers on the network are fine.
A week ago, I had purchased Avast internet security and had problems immediately. It would not allow me to connect to the internet. That was uninstalled and I went back to the free Avast antivirus, Zone alarm and Spyware blaster. I was very unhappy with Avast customer service and support iYogi and decided I did not want Avast on my computer at all. I have since downloaded PC tools free antivirus. Once I have my computer operational again, I am open to suggestions.
Fortunately, I did not change anything on the other 2 computers. Just mine.
Running Windows XP 3 .
Thank you.

Answer:[SOLVED] computer will not boot except in safe mode or safe mode with networking.

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

the outage may have damaged the psu

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Recently my dad's computer had a corrupted hive and boot.ini. Via this website, I was instructed to run a chkdsk /r while in the recovery console. Everytime I used his OS disk to get into the recovery console, it prompted me for a password and I didn't know it (nor could I leave it blank). I decided to use my OS disk from my computer and I could fix the problem. Now, though, everytime I startup the computer, it prompts me to start windows normally, in safe mode, in safe mode with networking... To give further information...on that same screen there is an option for Windows XP and Windows XP Home Edition. Don't know if that has something to do with it. They both work though when I press enter on either one. Could anyone help me stop the computer from prompting me??? Thank you for any help.

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I cannot access the internet via wifi, however works fine when plugged in. I?ve checked the wifi settings against another commuter and all the IP addresses are the same, I can see the mac address signed into the wifi, restarted the modem and router multiple times, reset to factory defaults, powered and unplugged everything and waited to restart, uninstalled/reinstalled the wifi driver. Still will not work.
I?ve ran TDSSKILLER, Run RKill, Malwarebytes Anti-Malware, RogueKiller, and Junkware Removal Tool. I cannot run HitmanPro because it needs internet access. Many of them found and removed suspicious files.
However the issue now is that I cannot boot in normal mode, only safe with networking capabilities. It does allow me to sign in, I can see the background but then it goes black and restarts. I still cannot access the internet in either mode.

Update - I shut off the computer and restarted this morning and I am able to start windows normally. Hitman Pro still tries to run and I still do not have any internet connection (wifi).

Answer:No internet (wifi), ran some tools, now only safe mode w/networking runs


They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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Alright this is a family's laptop that is about 5 or even more years old...has windows xp on it dont know the exact one -.-...alright.

My sister has been using it and says she has never done anything to it...which i dont believe but anyways this computer will not boot up what so ever...everytime you power it on it goes to the screen that says unexpected error software/hardware problem yada yada yada...and then it gives you the options of boot in safe mode, safe mode networking, safe mode command prompt, last known good configuration...and none of those will work...we do have the recovery disks to wipe it but are trying to find a better way if possible...and when you try to load into any of the safe mode choices it stops at multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\Mup.sys...will stay at that for about 5-10 mins and then just turn off...if you try to just do normal mode or last known configuration it just acts like it loads with the windows and the little green loading bar then shuts off...the more i type the more i think the harddrive is toast but im new and learning so i probably could be wrong. Just looking for suggestions =)

Oh and this pc will run very if its a hardware issue i would not be surprised.

Answer:HP Pavilion will not boot in safe, safe w/networking, safe command or in normal mode

I'm heading to work now ill be back later tonight so just post suggestions and i will try them. =)

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I recently re-formatted my Sony VAIO since it was starting to run super slow. Now that I re-installed Windows 7 on it through recovery disks, it worked fined for about a day but then the problem came back. The computer is slow at bootup and runs super slow while freezing so many times. I am running it on safe mode right now and its working fine.

I ran hardware diagnostics and everything is fine (Memory, Hard Disk etc.)

I installed Norton Antivirus and Windows Live Messenger after the re-install.

Please help me.

Answer:Computer runs really slow in normal mode, but runs fine in safe mode


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Good Evening,
I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.
The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;

stopping startup itemsuninstalling hardware driversremoving recent softwarerunning troubleshooters at bootsfc scandiagnostic/selective startups with minimal services running
Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?
Bit of a dead end really, any help would be much appreciated
Kind regards

Answer:Can't boot into Normal/Safe Mode with Networking, only safe mode...

Hi Trevor and welcome to Tenforums. There are several ways to approach your problem. When I was reading your post, my initial impression was the same as yours, the Network driver was causing your issue. To be safe, go to Control Panel\Programs\Programs and Features uninstall a program and sort the drivers by date installed. See which drivers were installed at the time you began having the problem. If you find any, I think it would be safe to assume the problem would be one of them. If you have another computer, go to the HP website for your model computer and download those drivers to a USB Flash Drive. Do one at a time and install the drivers you just downloaded and reboot until you find the offending driver. I would do this one at a time so you will know which driver it is in case Windows Update decides to install it again. See if that will work for you.

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After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.

Safe Mode with Networking loads normally.

Any ideas or advice?

The computer is an Acer 4743G running Windows 7 Home Basic x64.

Answer:Cannot access Safe Mode but can boot in Safe Mode with Networking

Hello Zarmaki, and welcome to Seven Forums.

Since it will startup in "Safe Mode with Networking", you might see if using the tutorial below to troubleshoot may help to find a cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,

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I noticed b.exe some time ago would give me these random pop ups with audio. I would just sendthe process putting off a malwarebytes run until I "had time". Finally a few days ago, my entire computer shut down. Program by program. I have not been able to boot into Normal mode since. When I try, I get the black screen. I can boot into safe mode but not with networking as I cannot connect online. I am using another computer to download the things I need to a zip drive and implementing them to the affected computer.

I am a graphic designer and I absolutely must get rid of this virus as it is tremendously slowing down my productivity.

I have read a lot of posts but as instructed by the help forum, I didn't want to take any of the advice given to a specific person.

I have run the dds and have my two logs. I couldn't however run the gmer, it is just unresponsive on my computer as is the ability to run malwarebytes or anything that appears to try to fix the problem.

ANY help is greatly appreciated.

Answer:Malware (b.exe)- Can't Run Malwarebytes - Can only boot in Safe Mode

hi and welcome to TSF your first stop should be our security forum where a trained analyst can take you through the removal of your virus

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Please help me out here guys, just got a new job and on the second day my boss asked me if I know anything about computers and all of a sudden I was stuck with his personal laptop. It was running really bad with tons of popups and fake virus removals so I ran SDFix which reported that everything was removed. After this however the computer starts up with the background picture and nothing else. I can open taskmanager with ctrl-alt-del and browse all files but it freezes up if I try Internet Explorer or any other program. All icons and the start-button are non-existent.The computer runs fine in safe mode and I got Hijack this installed so please help me to fix this. I will also include the report from SDFix.Thanks!!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 21:38:21, on 2008-09-17Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16674)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program\Softex\OmniPass\OPXPApp.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\program\Trend Micro\HijackThis\HijackThis.exeC:\Program\Internet Explorer\IEXPLORE.EXER0 - HKCU&... Read more

Answer:Removed A Ton Of Malware With Sdfix But Now Computer Only Runs In Safe Mode...

Hi Lamox,Welcome to BC HijackThis forum and sorry for the delay. I am farbar. I am going to assist you with your problem.Note 1. Please refrain from making any changes to your system from now on as it might prolong handling your log and make the job for both of us more difficult.Note 2. If you could not get to normal mode you may run "RSIT in Safe Mode with Networking". However if it did not included Hijackthis in log.txt please post a fresh Hijackhtis log also.To get an idea about the current condition of you computer download random's system information tool (RSIT) by random/random from here and save it to your desktop.Double click on RSIT.exe to run RSIT.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

Note 1:The logs will be created in this folder: C:\rsit

Note 2:The tool takes not more than one minute to scan the system.Tell me if you have run any other tool.

Tell me about the current condition of the laptop.

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I was browsing the internet the other day when I clicked on a link and my computer shut down. I immediately knew it was a bad link. My computer rebooted and it wouldn't let me on IE after that at all. I then did a restore to the previous day. I was about to get online so I went and downloaded Kaspersky IS and scanned my computer. My laptop messed up and rebooted itself. Then got Anti-Malware Bytes in Safe mode and ran a scan, still had issues Kaspersky not running right and my computer freezing after just a couple of minutes. Went back and did a restore again to the same spot and this time said forget Kaspersky and jsut did AMWB. It showed my computer is clean, yet about 2 minutes after booting, my computer reboots and the safe mode option pops up. I can run ok in safe mode but cannot get it to work in normal mode. I did trend micros housecall and another online scanner and all say my computer is clean. Yet, when I start IE, I am redirected on every link I click to scour..... or another site with links on it. Any help is greatly appreciated, as well as a recommendation for a better Anti-virus. I jsut had McAfree that came with this laptop. Thanks!

DDS (Ver_2011-06-12.02) - NTFSx86 NETWORK
Internet Explorer: 8.0.7600.16385
Run by Mom at 1631 on 2011-06-20
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2812.1805 [GMT -4:00]
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes =... Read more

Answer:Only runs in safe, redirects even in safe, reboots in normal virus' found

oh and Malwarebytes did block a 91-207-192-22 port 49179 svchost.exe

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Good morning everyone,
Frequent visitor, first time poster of this forum. I want to thank anyone in advance for committing any amount of time to my problem. I'm hoping someone has some experience with this issue. Allow me to explain:

Yesterday, I woke-up my computer and opened up my browser (I use Google Chrome). As soon as I clicked to open the browser, I noticed a Windows Explorer Pop-up. I have attached a picture of what this box looks like, but to describe it for those who are not able to open the attachment: The windows header said "Mod Info" and the Content said "BC LOADED" the only available options for me to click were "OK" or the "Close" button at the top right. Without clicking anything the box then disappeared and Google Chrome opened as usual. This behavior was unexpected, I've never seen this before. Worrying I had some kind of Spyware or Malware, I decided to try running my AV program. I use Avast Free.

I went to look for the process in the hidden icons list on my taskbar, where it usually resides. I didn't see it there, which was concerning. I tried running the program from the start menu, but after clicking it, nothing opened. This was also a red flag that something must be wrong. So I decided to try and run Malwarebytes Anti-Malware. This program would also not open when prompted.

I decided to scan google for my symptoms to look for recommended fixes. Several tech support forums suggested to those who presented simil... Read more

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I have a Toshiba Laptop.
Vista SP2 - all updates current up to the morning of 4/11/2010.
SystemMechanic Pro - also up to date as of yesterday morning.
MalwareBytes (when needed)
The laptop came with Vista installed. I do not have Vista disks or a boot cd.

I did try a system restore from a previous point but am unable to do so as "system protection is turned off." I know I didn't turn it off and when I go to turn it on, the option isn't there.

I left yesterday and the system was up with I believe just Outlook running. (I can't promise that IE was shut down but I'm pretty good about shutting it down if I'm not actively surfing.) When I returned home, the computer was off. I tried restarting it and it wouldn't boot. Blue screen. I tried again and got a message stating that the computer didn't start correctly last boot so it would try to self diagnose and repair. After several minutes, it reported that the problem could not be fixed and shut down. I left it alone as I didn't have time to work with it last night.

This morning, I booted it up in safe mode and tried running MalwareBytes. The program opened and updated without fault. When I started the scan, two objects popped up within a few seconds. A minute or so later, the computer shut down - no warning, no error, just OFF.

I tried a clean boot and get the blue screen as well. According to "Bluescreenview" the cause is fltmgr.sys in every case of blue screen.

DDS.TXT as follows:

DDS (Ver... Read more

Answer:Vista malware causing blue screen. Only runs for a few minutes in Safe Mode.


Please do the following:

Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

Double click on ComboFix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the C:\ComboFix.txt for further review.

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Hello, the computer I am concerned with is running Windows 7 with IE8, Microsoft Security Essentials and Malwarebytes Anti-Malware. I am currently in Safe Mode with Networking without issue.

The owner of the computer says that something happened earlier today while he was online that sounds like some false antivirus popup, but he's unsure. Here are the symptoms in normal mode. Every application, from moving through them to opening and closing them, runs exceptionally slow - one to three minutes to open, at least a minute to open internet pages. I noticed that, when in IE, as the pages are loading the IE page disappears and reappears. I am not very familiar with Windows 7 so I don't know if it is related. The computer seems to be getting slower as the day goes on. CPU usage is very high.

So far, I have disabled many startup items that were unnecessary. I ran CCleaner and cleaned up. MBAM was run in both normal and safe mode, full scans, and found nothing. This is also posted in Viruses and Malware, but I'm unsure where it should live.

If you can help, thanks!! I have to work on the Win7 computer from LogMeIn, and may have to get around in safe mode there.

Answer:Win7 runs extremely slow in normal mode, but nicely in safe mode

I suggest you wait for a response from the malware specialists before looking elsewhere.

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I'm not sure what causes my BSOD. The errors range from BAD_POOL_HEADER to ntfs.sys to drivers-something.

I am currently running Safe Mode with Networking and things seem stable.

I ran Anti-malware (nothing found), VIPRErescuescanner (nothing), fakereanfix (didn't help), ComboFix (probably made things worse).

Are my drivers up to date? No, probably not, but at this point, I'm scared to change anything else.
Is my windows 7 up to date? No updates installed since Jan 2012, I'm too scared to update anything lest I cause more BSODs.

Minidump attached in next post.

Answer:BSOD in normal mode (various errors), Runs fine in Safe Mode

minidump per SF_Diagnostic_tool

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all of a sudden Windows 7 became extremely slow in normal mode. This doesn't happen in safe mode.
The laptop now also makes 3 beeps on startup, but the beeps disappear when Windows login page comes up. The only thing I did is updating Java and the beeps started.
I'm sending in attachment DDS, OTL and ComboFix logs.
Thanks in advance for your help!

Answer:Windows 7 runs fine in safe mode, but very slow in normal mode

Hello maestrale,

Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
   If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
   Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

   Finally, please reply using the Post  button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.  1.Download AdwCleanerDouble click on AdwCleaner.exe to run the tool.
***Note: Windows Vista and Windows 7 users:
Right click in the adwCleaner.exe and select "Run as administrator"Click the Scan button.

Once the scan complete click Clean to finish cleaning any thing it has found.A logfile will automatically open after the scan h... Read more

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ok my pc works like it should in safe mode but it doesnt in normal mode im getting annoyed with this as i have to put internet filters on my pc to block nasty sites and i ahve a feeling that disableing acces to services.msc and gpedit and also changing the safe mode boot in bcedit on cmd may have something to dow ith this im not sure please help

Answer:windows runs fine in safe mode but normal mode is broken

There are many situations where Safe mode can work well and the normal mode hangs, it may be a suspect/culprit of a hardware/software.

Try the following possible steps for diagnosis in safe mode

1) Go to Control panel -----> Device Manager ------> then check for warnings or error marks which makes the hardware made trouble thus your OS freezes;/ try to uninstsll then check if still persist.

2) Go to Start Menu ----> Click Run -----> then type msconfig -----> go to services and startups then try to untick any possible problems, assume it should not be from Microsoft. Check if still persist.

This option managed to fix by most users which going to BIOS by tapping del key or f2 key (depends on the manufacturer default key command) then change all settings by default, restart and check if still persist.

This link has been label SOLVED upon the problem by a user:

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ok... my father is begging help here.

he has a ctx computer, specs:

amd k6-ii 266mhz proc
~4gb hdd
unknown ram
integrated graphics
integrated sound

Father is trying to get some files off of the thing before resigning it to davy jones' locker, but is having a little trouble doing so.

when he boots into safe mode, the computer will function properly and everything's perfect. but if he tries to boot into regular mode, everything is fine until he clicks on something. then the screen blanks and redraws w/in a couple seconds, with no other effect... the clicked-on app, file, or folder won't open to save the planet.

i recall there being a clump of psu cables near the cpu hsf... i say that it's the cpu or northbridge overheating, and he says that i am crackers, it's gotta be a mem conflict within windows.

what do you guys think? is it the cpu overheating? the northbridge overheating? a soft mem conflict? or something neither of us are thinking of?

Answer:runs fine in safe mode but dies in normal mode? help???

How about plugging the drive into a spare IDE cable on your machine?

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I'm having problems when I load windows in normal mode. When I turn on the computer everything starts as normal. It's after clicking my name and the desktop loads, nothing responds. It just freezes.

I have no problems when loading windows in safe mode with networking.

I ran a full scan through my virus software, Kaspersky. No threats were detected.

I also tried System Restore twice while in safe mode. I'm still having issues.

Any help would be greatly appreciated. Thanks so much!

Answer:Solved: Pc freezes in normal mode, but runs in safe mode

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I have a Sony VGN-NR220E running XP Home Edition. Has 1gb memory. 160GB hard drive, the video is 256mb.

The problem is that it will only run in Safe Mode. When I boot in normal mode it goes to the XP logon screen and then goes blank. If I push on the case top, bottom, side, it does not matter where I push it comes on but if I let go it goes away. I thought it was a video issue, but if that were the case why does it run in safe mode. I am just at a total blank on this. I have took it apart and reassembled it 4 times and it still does the same thing. I have installed, Vista, Xp, and Windows 7 and it acts the same on all three programs. I have check all driver issues, software issues, now what. Thanks

Answer:Sony laptop runs all day in safe mode but not normal mode

It could still be the video, as in safe mode., the system is not running advanced video settings. Safe Mode runs on bare minimums and therefore could explain why the video card is acting up. Something appears to be shorting out on the video. I would check the motherboard for any missing or broken solder.....just to be on the safe side

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I was shocked when I downloaded TFC.EXE and installed it on my computer AND installed it on my friends computer too from THIS we BOTH have the SAME problem. ha ha I boot to regular mode and nothing works. rightclick on taskbar and then click on taskmanager it stops. doubleclick on AOL or mirosoft update and the hourglass goes around forever. I tried to print something and the printer is gone.I cannot start adaware or avast. sometimes the taskbar loads but most of the time in does not. it is getting worse.. I hope you can help get this thing running.
windows xp home 32bit sp3 thanks again SAL

Answer:runs good in safe mode.nothing works in regular mode

Can you boot into Safe mode with Networking?You said that nothing works. Please offer more description, what does not work? Can you run or install apps?If you can get into safe mode with networking try a boot scan with Avast and post the results. (Make sure that Avast is up to date first)See here if you need help getting to Safe Mode.

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I have a HP Pavilion A6352c desktop pc. I have recently installed a clean copy on win 7. I have listed the issue I am having below. I hope you can assist me in getting this system to a stable state.

1. System locks up running in Normal Mode - I will take about 3 minutes before the entire system locks up, I have to do a hard shutdown when this happens. I can start the system in Normal mode, but only if I use the diagnostic startup option in MSConfig. I can enable some services, but I am in the process of trying to figure out which one is making it lockup.

2. The system will run fine under safe mode with networking and such. I have the normal startup option in msconfig enabled in safe mode and no issue except it's in Safe Mode!

I have attached the requested documents/files in the attached zip file. I was unable to get the Perfmon report.

I look forward to your response.

Thanks in advance


Answer:Systems runs in safe mode - Normal mode locks up

The dumps are all over the map, but they all are having issues in amdk8.sys (the OS's CPU driver). What's really interesting is one of these dumps looks almost exactly the same as the issue that is documented in KB 975530, but that's for Intel CPUs running hyper-v. However, you *are* running into a watchdog timeout on the CPU (it's causing other drivers to crash and confuse analyze, but it's not that code's fault that the CPU stopped processing it's requests). This means you might have a bum core on that CPU when entering/exiting C-states. Try running this:
reg add HKLM\System\CurrentControlSet\Control\Processor /v Capabilities /t REG_DWORD /d 0x0007e066

Reboot, and see if it still causes problems in regular boot mode. Either way, you probably need to have that CPU looked at as a potential bad part.

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Hi Guys n Gals , my name is Mark , I have an old laptop I am trying to get going , it has never been online so its not a virus , and the cd rom does not work , and no USB sticks have ever been plugged in all it was used for was playing bejewelled the old one and windows games , not pad then kind of tasks . once shut down moved to new place , unpacked , it would not start up.   by this I mean ... the screen that shows up usually after a improper shut-down .... Safe mode ... Safe mode with network .....  Start windows normally ... that screen ...  no matter what selection I make it freezes there and I can no longer move or alt cntr del ... nothing works .. power button . also Its so old i cant figure out how to boot from usb as the cd rom does not work . I thought I figured it out , but it kept bringing me to the start normally ,,, safe mode ... safe mode with networking screen after 15 seconds of black screen , witch is the reason I thought it was working because generally when I boot other computers the screen goes black with the small flashing thing in the corner for a few seconds then starts booting windows , but this one brought me to that menu then froze ...   
here is a pic of the menu i speak of .
 ACER TravelMate 4000 Series MODEL: ZL1
Thank you very much for reading my post!

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Hello guys,
you are my last hope! I do not know what I am supposed to do anymore, I spent the last 8hours looking on the net what I could do. I am a computer noob and have little experience with computers at all.

Here's my problem. My laptop doesn't start anymore. The first thing I noticed on my boot screen were four parallel vertical lines of dots, then four parallel lines of vertical dashes then dots again and so on. This is in the background from the time when I start my samsung R70, even on the boot screen, as well as on the windows vista loading screen (these little boxes floating from right to left...). These really weird dots are however NOT present in the DOs menu and neither is it after you pressed F8 to boot in safe mode. They are also NOT present in safe mode that means they disappear after the boot screen and are not evident on the black background of the safe mode desktop.
However at the time when the windows vista sign is supposed to flash up and you'd be prompted to enter your password (this is when I start it normally), nothing happens and a greyish-white screen comes up, after which the system just restarts and the whole process happens again (including the dots mentioned earlier). I can run the laptop in safe mode, in fact I am running it in safe mode with network drivers right now to type this, but I cannot, under any circumstances, run it in normal mode. When I start it in safe mode I get the following notice:

(Yes, I am running a German OS, so I a... Read more

Answer:Help! Laptop runs in Safe mode but not in normal mode


Originally Posted by XQlusive

Weitere Informationen ?ber das Problem [Additional information]
BCCode: 50
BCP1: A33100F8
BCP2: 00000000
BCP3: 820818F8
BCP4: 00000002
OS Version: 6_0_6000
Service Pack: 0_0

Please guys, help me!

I am a year 12 boarding student and I desperately need my laptop to get my work done!

Do you guys reckon that installing a completely new windows vista will solve the problem?

- I do not have the original vista CD with me since I am German and on an exchange to Australia. My dad has the CD and he's about 22.000km away right now.

Hi -

The BSOD bugcheck (STOP error) = 0x50 = invalid memory referenced

As you said - no service packs installed, which is probably one of the problems here. You need to see if you can re-install Windows and then see if it is stable or not.

I do recommend another re-install of Vista using the manufacturer's (OEM) recovery DVD. This must be the first item on the "to do" list. Contact your father or the system manufacturer and obtain the Vista recovery DVDs. Do you have a recovery partition? Many do. Usually, the key to invoke the recovery partition if F10 - during boot-up.

Two other options until your Vista DVDs arrive from your father -
1. Download and burn Server 2008 - it has the same build as Vista, with a few features that have been disabled. It is a trial offer that can be renewed up to 240 days - http:/... Read more

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Hi, I have an HP Pavilion Dv7, Intel i5 @ 2.4ghz, 8GB ram and recently it hangs in normal mode, like when I try to run any programs. Although after all the anti-malware programs it does better but still hangs after a couple minutes. I'm out of ideas how to fix it. Here are my logs.

Answer:Runs slow in normal mode, OK in safe mode

Final log

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Just recently started to get BSOD in normal mode, error was registry error. Systems run fine in safe and safe w/networking. I have run chkdsk, anti-malware, CCleaner to fix registry issues, and have not detected any virus. I am lost. Can you help me?
Thank you

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Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

Answer:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hello, I'm hoping someone would be able to help me resolve this so that I can avoid having to reinstall Windows. Here's the situation: my laptop suddenly cannot boot up anymore; it usually hangs when the "Please wait..." dialog shows up with the text "Windows is starting up...", but sometimes it goes as far as the login prompt, then hangs after I enter my credentials and press Enter. When it hangs I cannot even move my mouse cursor. I can only think of two things I did out of the ordinary that created this mess:
I installed the driver for the Turtle Beach AudioAdvantage Micro USB stick audio card before my PC started hanging. However, after I installed the driver I was forced to reboot, and my computer rebooted just fine.
I closed my laptop's lid to put it in sleep mode while MyDefrag (formerly JkDefrag) was running. I have done this in the past without any issues, but this time when I exited sleep mode my computer was hanging, so I forced a reboot. This trouble started after I rebooted.

I am able to boot up in Safe Mode, but not Safe Mode with Networking, which leads me to think that maybe some network related drivers got corrupted. Some more info on my setup:
I have Windows XP Pro SP3 installed (v5.1.2600)
I have Avira AntiVir and Comodo Firewall installed
I am not using Hibernation
Audio: SigmaTel STAC9751
Graphics: Intel 945 GMS
Chipset: Mobile Intel 945 GMS Express
Netcard: Realtek RTL8101L
Wifi: Intel PRO/wireless 3945

Update 1: ... Read more

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My internet will not work in regular mode, only safe mode with networking. My trading platform works perfectly in regular mode so I know my connection is ok. I have done HijackThis and have come up with this report..

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:19:52 PM, on 10/10/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support
Running processes:
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Big Wayne\Desktop\HijackThis.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Fil... Read more

Answer:[SOLVED] Internet explorer will not work in regular mode, only safe mode w/networking


Originally Posted by wleger2981

My internet will not work in regular mode, only safe mode with networking. My Norton is out of date as well, but as soon as I get back up and running I will install a newer version..ANy help on this matter is greatly appreciated..

Please do not post your Hijack this logs here. Due to Forum Rules we cannot assist in malware removal here. Have you tried a different browser (Chrome, Firefox etc)? When you say IE only works in Safe Mode with Networking, Do you mean you boot the computer normally and use IE (safe mode) or are you booting the computer into Safe Mode with Networking? In other words you can't boot normally?
If you feel you are infected, please click on the Virus/Trojan link in my signature and post there for more help.

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I have tried to run IE7 in normal mode and I always get a "The address is not valid" window. I have a good internet connection and Firefox works flawlessly. I do not have connection problems. If I ran IE7 in Safe Mode with Networking, I can bring up webpages with no problems. I thought that upgrading to IE8 would cure the problem but I am still getting the exact same problem. I have tried checking many things and have tried many suggestions that I have found through web searches but nothing works. Please help!

Answer:Internet Explorer will work in Safe Mode with Networking but not in normal mode

what firewall do you have

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Hi guys, I'm new to the forum and really hoping you can help me :)

My internet has not been working on my laptop, which happened very suddenly 2-3 days ago. The connection is fine on my other computer and phone, so I know its not the internet itself. Even on the laptop, it SAYS the wifi is connected, but its not working. Firefox was instantly crashing, it wouldn't even bring up the browser window. Chrome gives me a "DNS address not found" error for every site I try and IE wont load anything.

I've tried flushing my DNS, using that ipconfig /refresh and /renew thing. I've tried troubleshooting the wifi connection, disabling/enabling it. I ran a Malware Bytes scan and only found a couple of "pup" programs/cookies that have been deleted. Currently running a SuperAntiSpyware scan.

The thing is, I tried using the internet in Safe Mode with Networking and it works just fine! So that means a program or something on my computer is causing it, right? There were issues with my Teredo Tunneling Psuedo-Interface driver the other day, it had a yellow triangle with an exclamation mark, but I did a couple of fixes that I found on help sites and that exclamation is gone now.

Please help, I really want to use my laptop on the internet again ;_;

Oh, and the specs for my comp are:
Lenovo Win7 PC
Intel(R) Core(TM) i5-2410M CPU @ 2.30 GHz
Windows 7 - 64 bit operating system

Answer:Internet works in safe mode w/ networking but not normal mode

In Network and Sharing Center, there is a wizard to troubleshoot connection problems. If that doesn't work, you could "set up a new connection".

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Hi! I'm just a new here, hope someone can help and give advice here. (Sorry if this is not the right thread to start my topic)

Scenario: (this is my first time to encounter this problem)

While playing facebook games last monday, my computer get BSOD and restarts. After booting up on windows, I found out that my internet connection was gone.I tried to restart but still no connection. I use my laptop and other PC to checked if there's internet and yes they are still connected. I restart my pc again and found out after boot up a message box appear says "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your amd hardware"

I did uninstall / install my driver but the message box still prompting after restart.
Still no internet connection.

Anyone experience this?
Sorry for my bad english.

Intel i3 2120
Asrock H61 U3S3
Sapphire 7770 OC Edition
500 WD Blue
4GB Geil DDR3 1333mhz
550w Hec Cougar 80

Answer:No internet in normal mode but works in safe mode with networking

The first thing i would do is stay in safe mode and run a virus scan.

Also check for a system restore point.

Use your Install DVD. When on the install now screen choose repair in the left side of screen. Select your OS. Then When at the GUI select system restore. Choose a date before all this happened.

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Hi ,

I'm using windows7 32-bit operating system. I have internet explorer 8( it never worked since installation, always shows "No network connection") and Google chrome installed in my computer. I had been using Google chrome which crashed yesterday. I re-installed Chrome and now it says there is no internet connection. In short, I cannot use internet in my computer. Any other browser installed comes up showing the same "No Network connectivity" thing. And then I started the computer in "safe mode with networking" and I could use see that both Google chrome and Internet explorer are working. But they do not work in normal mode. I really don't know what to do to solve this problem. And internet is working as I'm using internet in my mobile using WIFI from the same internet connection.

Thanks you,

Answer:Browsers working in safe mode with networking but not in normal mode

Hi and welcome to SevenForums,
Work you way down this list,
Troubleshooting for win-7,
Post which Security suite you have installed as well,

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my pc wont start in normal mode i have to use safe mode networking how can i get it to start normally again

Answer:pc wont start normal mode have to use safe mode networking

That usually happens just after you've installed a driver that your system will not tolerate. Bear in mind that drivers are also installed with third-party firewalls, antivirus software & CD-burning software, so they can also cause the problem.Windows Safe Mode doesn't load any third-party drivers (except network driver if called for) which is why it is able to start in that mode, and that's how we know that a third-party driver or some software of the type described above is causing the problem.If you can remember recently installing a driver or some software of the type described above, uninstall it in Safe Mode then try starting Windows normally.

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My OS is Vista.I am finding problem in accessing net.My net works fine in safe mode with networking and not in normal mode.Please can anyone help me?Do i need to turn ON any service?

Thanks in advance.

Answer:Net is working with safe mode with networking but not in normal mode..why?

Hi, it could be that something is stopping or preventing your internet connection. You see when your pc boots in normal mode it loads everything and I mean everything. Whereas in safemode + networking it only loads the process and services needed to work or use the machine.

The first thing I would like you to do is go to device manager, hold windows key and press R
then type devmgmt.msc now a window will be displayed and click continue, then expand network adapters, write down what you have installed in your machine and try downloading the latest version.

The other thing you can do is go to msconfig, by holding the windows key located in between ctrl and alt, and press r on the keyboard. Then type msconfig, then go to startup and uncheck everything, click apply and restart. Now if you Internet works it means that there is something loading which is not good or is causing a conflict.

We also want to cancel out Malware so make sure your pc had anantivirus and antispyware and you scan your pc full. Also go to microsoft update and make sure you have the latest updates.


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Hello all,

I am having trouble with my fiance's laptop computer with Windows XP Home SP2. I am not able to establish a connection to the internet so I cannot run any of the online scanning tools, however I scanned and cleaned the computer in safe mode with Spybot S&D which was installed on the computer. I tried to download and install via jump drive AVG Free 8 and a current version of SpybotS&D. Unfortunately the installations failed due to the lack of internet connection. I ran Hijackthis and saved this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:48:52 PM, on 7/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode

Running processes:
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Prog... Read more

Answer:Cannot start in normal mode or safe mode w/ networking.

Hello skate2him and welcome,

While I see the many infections present on the system, I'd prefer to see a more comprehensive set of logs before I begin.

As noted in the final step (Step 5) of our sticky topic IMPORTANT - Read This Before Posting For Malware Removal Help....

Download Deckard's System Scanner (DSS) to usb stick and transfer it to the Desktop of the infected computer.

What DSS will do:create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review.
DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your next reply.
Please attach extra.txt to your post.
To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste th... Read more

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# Version of IE (Internet Explorer) - Internet explorer 8
# Operating System - Windows XP service Pack 2
# What you have tried - Calling HP tech support and my ISP(Verizon FiOS) tech support.

# What the problem is - I CANT access websites like google or yahoo or anything with internet explorer even though my ISP is perfectly OK and everything is connected, and it says in network conncections i AM connected to the internet via highspeed LAN/Broadband. I noticed that when i turn my router on and off a message comes up and its says my IP has to be fixed or something. With the FiOS tech support they said i pinged everything fine and that i could go on google and yahoo via the command prompt but for some reason i couldn't in internet explorer. in my internet options i went to connections and i just ticked the auto detect under LAN settings and nothing else.

screen shot:

ALSO when i reboot in safe mode networking i dont even have to do anything it just automatically works in the browser and everythings fine except im in safe mode.

ALSO ALSO i think it somehow is windows media center version or something.. im not positive. when i open CCcleaner it tells me i have windows service pack 2. would media center affect this problem at all?

The HP tech guy said it was ... Read more

Answer:IE works in Safe Mode networking, but not regular mode.

did you try another browser to see if it is a browser issue or something else?

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I wasn't sure what forum to go to but hopefully I'm in the right one. My computer is having a few various problems. First off, in normal mode my internet notifies me that it's on and I can see info sent/received in the properties HOWEVER when I use IE, Firefox, or Opera, none of these browsers will open a page.

While in Safe Mode with Networking (as I am now), the internet works fine.

I wanted to run Windows Update while I'm on here to see what that might fix (I think I'm missing some files, and I need to get SP3), but I get an error when I try to run it, is it not possible to run Windows Update while in Safe Mode?

My other concern, is RPC. Task Manager shows me that svchost.exe NETWORK SERVICES is robbing me of 95-99% of my memory, I figured out that it was related to RPC - so I went to computer management then services to turn it off but then my net wasnt working, and when I restarted my computer RPC automatically started, and cannot be stopped/disabled.

Any/all help or information is greatly appreciated.

PS - I have run virus/malware programs and they dont seem to be fixing anything.

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I am working on a computer now that is failing to get online in normal mode. It can get online in safe mode.

I have run and updated adware, ran hijack this, ran Spybot SD, and ran Stinger. Mutliple times for all and now everything checks out like it should. I also deleted several folders that were spy/ad ware. Everything is functioning as it should.

I have also run the msconfig in normal mode to eliminate unnecessary startup items in normal mode and between the normal and safe mode w/ networking, all the processes match up. I have gotten it down to 17 processes in normal mode. Was originally at 75+. Both are now the same in safe mode w/ networking as well as normal mode, 16 running processes.

I have run ipconfig and pulled a valid network address. I have also done a /release and /renew, gotten the same IP, and cannot get online in normal mode.

TCP/IP settings in IE is correct. I have also gone under the Advanced section of IE tools and restored default. No go. I have also deleted the 1394 connection, restarted and it was auto-added to the computer and is functioning properly. Same for the network adapter.

Can anyone give me some ideas on what else I could check to try and get online? I have also downloaded and installed Firefox with no positive results.

Everything within the Device Manager is functioning properly. The system is XP Home SP1. I am thinking about upgrading to SP2, but really dont want to do that as I doubt it will help.

Also, I have run the WinSock XP fix... Read more

Answer:Can only get online in Safe mode w/ networking, not normal mode

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Hi,Thanks for the help. I think I've followed all the directions correctly.Here's what happened. Went from zero problems to being unable to access the web. After ruling out an issue with the broadband connection, I opened a command window and pinged google with zero loss.msconfig to selective services - disable all non-microsoft and still no connectivity, disabled all (including Microsoft) and still nothing. Adaware and Spybot can both connect to the internet in normal mode. Neither of my browsers can connect. MS Money can connect.In "safe mode with networking," it connects just fine.Here's what I've done:[indent=1]First - Housecall found " adware_fasterxp " but it seemed to clean it. The second scan, after I left my computer connected all night in safe mode (risky, I know) turned up " worm_nucrp.gen " It seems to be fixed too.Followup scans found nothing.Panda found nothing but tracking cookies.I've run Adaware and Spybot and nothing turnedup but tracking cookies.I've run the WinsockXP fix after removing both TCP/IP and the MS Client for networking and then reinstalling both after reboot.Now, no spyware or malware turns up and the Panda scan is clean as is the Housecall scan.However, no connectivity.I've always used the Microsoft Firewall and Norton AntiVirus, all are on autoupdate.I'm attaching the Hijackthis log that I ran after doing all of the above. After that will follow the panda log.Hijackthis done in normal mode.Thanks,I've spent two n... Read more

Answer:Can Ping, But No Connectivity W/ Firefox Or Ie (but Works In Safe Mode W/ Networking), Housecall & Panda Show No Malware

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you.
I apologize for the delay getting to your log, the helpers here are very busy.

If you still need help, please post a fresh Hijackthis log, in this thread, so I can help you with your malware problems.
If you have resolved this issue please let us know.

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okay... so i was trying to get into safemode so i could run an antivirus scan, problem is whenever i tried going in safemode the blue screen would pop up and computer would restart. now for some dumb reason i thought maybe i could get in safemode if i used msconfig and selected safe mode from the boot menu. so the computer restarted and now it boots in safemode but the blue screen and restart happen everytime now. ive tried "start windows normally" but that boots in safemode.... ive tried "last known good config..." and that too boots in safemode. so now im stuck, i cant get on windows. any help please?

im willing to start over but i dont know how to do that from here

Answer:STUCK in safe mode boot, safe mode doesnt work and restarts, REPEAT

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i have windows home xp edtion on parkard safe mode it is fine,but when on normal bootup mode it will hang up after 2mins aprox(then restart saying crit error,check hardware etc and being to dump files kernel),on a blue screen.

i tried a different graphics card,but no i replaced the hdd drive and put a fresh copy of windows xp pro edtion on,but it loads all the files(i have not pressed f6)i just let it run its course on the disc,then it hangs up on the blue screen again with the words(crit error 0x0000007f)check hardware etc and if this is the first time you have seen it try starting windows again.

Thankyou for all your time.

Answer:Solved: xp safe in safe mode fine...mormal mode blue screen

Start in Safe Mode and look in C:\Windows\Minidump for crash log files with a dmp extension, like Mini071008-01.dmp. Zip 4-5 of the latest ones and post here as a ZIP or RAR attachment. The log file contains information useful to determine what caused the error, most likely hardware.

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Hello all, my friend prev had some pop ups on her partners sony viao laptop, running windows 7(only had it for 6 weeks)..i prev told her to use the Kaspersky removal tool, and cleaned the laptop, and the pop ups were removed, but now I want her also donwload malware-bytes just to be sure, as she has a desktop, in her house so she can use a usb stick, and install the malware-ware bytes on the laptop with a usb pen drivr from her desktop. I have 2 very important questions pls.Question 1: Should she use safe mode OR safe mode with networking to when intalling the malware-bytes on the laptop??(pls note the laptops internet is not currently working)Question 2: As there is only internet explorer installed on the laptop, and for some reason the laptops internet is not working...are there ANY BASIC CHECKS, that i can go over with her on the fone just to check what the problem could be....I say BASIC, becos she is NOT really pc savvy and i dont wanna guide her through something thats over her head,...thats why I just need standard/easy checks that can be carried out to determine WHY there is still no internet on the laptop,...after i got her to use the kaspersky removal tool in safe mode, and it removed the pop ups/virus.If i can kindly get answers to BOTH the questions please,........that would be very much she's hoping to get back online with the laptop tonight..or as soon as possible

Answer:Safe mode or safe mode with networking pls???

Safe Mode WITH Networking.Many laptops have a key combination to 'switch on/off' WiFi ....... we need to know exact Make/Model of laptop to advise further.

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whenver i start the system in normal mode it shuts down after a few second (or atleast until the avg antispyware program detects the malware and asks me what i want to do with it then it shuts off and gives me a blue screen of death) but whenver i boot it on safe mode it will never find it so i am not able to get rid of it, is there a solution to this problem

Answer:malware can't be found in safe mode and the system shuts off in normal mode

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.
Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
Make sure you check version numbers and get all updates.
Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
Downloading, Installing, and Running HijackThis​Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​
When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
CounterSpy - only for Windows XP, 2K, & NT users
AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
Bitdefender - from step 6
Panda Scan - from step 6
runkeys.txt - the log from GetRunKey.bat
newfiles.txt - the log from ShowNew.bat

NOTE: You can o... Read more

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Just a general question:1. When doing a routine scan for viruses and malware, etc. (and just generally speaking), is it better to scan in safe mode or regular mode? 2. If you scan in safe mode, is there anything that wouldn't show up (that you could potentially miss) that *would* show up in regular mode? 3. Or is safe mode just better all around, and everything is covered (plus more) that you'd find with scanning in regular mode?(I'm referring to scanning with AVG A/V, AVG Anti-Spyware, SpyBot (old version), and Ad-Aware SE.)Thanks!

Answer:Better To Scan In Safe Mode Or Regular Mode For Virus/malware?

Safe Mode is a troubleshooting mode designed to start Windows with minimal drivers and running processes to diagnose problems with your computer. This means some of the programs that normally run when Windows starts will not run.The Windows operating system protects files when they are being accessed by an application or a program. Malware writers create programs that can insert itself and hide in these protected areas when the files are being used. Using "Safe Mode" reduces the number of modules requesting files to only the essentials to make your computer functional. This in turn reduces the number of hiding places for malware, making it easier to find and delete the offending files. Using your anti-virus and anti-malware tools, in "Safe Mode" also speeds up the scanning process. Read "Beginners Guides: Windows XP Safe Mode Explained" and "What is 'Safe Mode' used for and why?"

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I'm new to this forum and not a very sophisticated user, but help would be appreciated. I am running Windows XP (Build 2600.xpsp_sp2_gdr.080814-1233: Service Pack2). My computer froze and I had to hold power button to shut down. Shortly before I froze a window popped open to tell me that windows security firewall had been changed to off. I switched it back to on, but then the computer froze up a few minutes later. When I try to boot in normal mode I can log-in, but about 3 seconds after I see my desktop the screen goes black and I need to hold the power button down to turn off. I am only able to boot in safe mode. I have run spybot and adaware in safe mode and they find 'Virtumonde'. Spybot also finds 'MicrosoftWindowsSecurityCenter_disabled'. I correct/fix these problems in the software, but when I reboot nothing has changed and when I run them again (in safe mode) they find the exact same problems.

I tried following the directions on 'Read and Run me First', but don't get far because I can only boot in safe mode... I can't use the program uninstall that is part of the control panel to get rid of the Java updates of which I have a few - this seems to be because I am in safe mode. Also, it sounds like steps 2 and 3 also require to be booted in normal mode. Is it possible to complete 'read and run me first' in safe mode?

Any advice on how to proceed from here would be appreciated. thank you.
 ... Read more

Answer:Can't boot in normal mode - Malware removal Safe Mode?

I decided to finish running the scans that were suggested in Safe Mode with the exception of Super AntiSpyware which I could not install in safe mode. After completing, I was able to boot in normal mode and so far it is working. I have attached the logs for you to look at and let me know if there are any other fixes I should undertake. Thanks for a great site!

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Relevance 79.75%

My daughter has an HP Pavilion Slimline desktop...OS on startup all she got was a black screen..she has tried windows repair & system restore.. no joy.
Any help anyone ??

Answer:PC Only runs in Safe Mode

Maybe graphics driver needing updating.Try device manager to see if it finds any faults.

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It's me again with this XP lunacy. here;s the history of the problem.For some long days and even longer nights I've been trying to put together: MOTHERBOARD MB ABIT? IC7-G   i875/ICH5-R chipset, Socket 478, 800MHz BUS, ATX format, Intel? P4, audio, Gigbit LAN on board CPU Intel P4 - 2.4 GHz RAM DDRAM 512MB PC400 APACER? CL2.5 HD MAXTOR? DiaMaxPLUS?  160GB 8MB CACHE SERIAL ATA GC VGA ManLi GeForce FX 5200 128MB TV OUT 8xAGP LITE BOX Midi MS? 350W XP and MAXTOR drivers installation all goes OK, but when I'm trying to start it up the machine freezes (quite early on XP start-up gif thing). First I thought it was because of MAXTOR (larger than 137GB), so I replaced it with my old WD ATI only to get the same result. I tried Win2000 and it worked just fine (barring HD which now pretended to be of 33 GB). I used MAXTOR bootable CD to setup the HD (OK) and reinstalled XP. Of course it got frozen again (very same point). I tried Safe Mode and it worked! And HD seemed to be OK this time. Now what can be wrong with Normal Mode?

Answer:XP only runs in safe mode

Drivers. One of your hardware drivers makes problems. Can you look in Event Viewer and tell us if it's something wrong there? (Control Panel, Administrative Tools, Event Viewer)The video card is ok?

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I run on XP, and can only run in safe mode, or safe mode with networking. I restored my computer to the last known good config, but can't go any earlier because I deleted all but the most recent. In the last couple of days I've added norton av an anti keylogger, and zone alarm firewall.
Before I started having issues I put on a fan. After installation I couldn't get windows to load. I've since disconnected the fan (though I can't see that being an issue), and uninstalled zone alarm, and the anti keylogger. I still can't get it loaded other than in safe mode. What do you guys think.

Answer:Only runs in safe mode

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Just installed XP Pro onto a lap top I've inherited, and I can't get the damn thing to run full XP.

Safe mode will start up ok, and I can do the usual stuff in there, but I wanna use the regular mode!

When I try to boot normally, I either get the blue screen of death flash up, but not long enough to read any of it, or it all freezezs up with a black screen,

Any thoughts out there??

Mikey B

Answer:Only Runs In Safe Mode! Please Help

Hi mikeyb101

What is the make/model of the laptop? How much memory does it have? / processor?

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my daughter got to my computer and i think she deleted something. i have windows xp and can run it only in safe mode but i dont know what to do to fix it. it says something about a driver missing but im not sure to what. someone please help me

Answer:my xp runs in safe mode only

without knowing the exact error message its difficult to help. However, in safemode, trying doing a system restore to a previously saved restore point just prior to the problem.

If that does not work, please give the exact error message you are getting when booting to normal mode.

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Hi everyone. I hope someone here can help me. I'm at wit's end and have talked to everyone who's computer literate that I can think of. No one's been able to help.

Here's my problem: Opening my computer normally and opening IE8, (I use Windows XP) I can't get into most of the websites that I have visited numerous times before. BUT sometimes I can. For example. I can open my facebook page. I can post and visit other walls, but if I try to play a game, the page loads on my screen, then the screen goes white, then it loads again, then it goes to that page that says it could not load and what do you want to to. (Try again, go back to home page, etc ). This also happens when trying to open other websites, such as yahoo or hotmail. I can pull up the main page and even log in. But when I go further, I get the same thing. Loading, then stopping, loading again then error..........When I'm in safe mode, I don't have this problem at all. I can get into my hotmail or yahoo and I can go anywhere on facebook. I've also had problems loading other sites as well when I'm in regular mode.

I've talked to every computer guru I know who would give me free advice. Here are their suggestions and the things I have done:
Made sure my virus scan is updated and run regularly. (Trend)
Update and run Spybot Search and Destroy
Update and run CCleaner
Update and run Malwarebytes' Anti Malware.
Update and run Ad Aware
I've also run Defrag and have attempted to restore my system to an... Read more

Answer:IE runs better in safe mode.

Look at your startup items (msconfig) and determine if some can be unchecked. The difference between safe mode and full windows is what's actually running/available. Also look in the task scheduler to see if a task can be eliminated or set to a more reasonable time.

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I got windows VISTA. last week I installed speedfan to check the status, could be pure coincidence, but few days ago,
my laptop would not run in normal mode, only in safe mode.......

Did a scan with ESET, found 4 trojans, removed them, restarted, same prob, windows loads, desktop appears, and soon after it freezes....

Here is the hijackthis log, any help appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:50:50, on 01/04/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Sof... Read more

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Installed new HD...Installed XP Pro. Will only start in SAFE MODE. Played around in BIOS...boot sequence etc, nothing changes. Plugged in an old HD with Win 95 on it, and it will also only runs in SAFE. Machine was given to me without HD but was supposably working. Pretty green at this (but want to learn) so please use plain english and assume I know squat about this. Thanx, Joe.

Answer:XP in runs SAFE MODE only

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around feb 10 or later my system got infected with mydoom, juice-etc.i had files like worm.etc and belt.exe on my system.
i deleted worm and belt files and the startup entries.
i ran stinger.exe and removed certain trojans.
i tried systemrestore but it would only show the current date
i had saved an old restore point on the d: drive but it would not accept it.
after that i could not boot normally- i tried safe mode with networking and then i could access trendmicro & panda online anti virus- they both checked and cleaned my system.
i yet cannot boot normally- i am running safe mode with networking
i had taken a backup of my registry on jan 5th- but - it is accepted partially only as some programmes are running.

my printer and cdrw are no longer recognized.

Logfile of HijackThis v1.97.7
Scan saved at 12:32:03 PM, on 2/22/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\eLitecore\Cyberoam Client for 24Online\CyberoamClient.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
... Read more

Answer:xp only runs in safe mode

My suggestion would be to back up the data and clean install the OS. This is the easyest way out.

Or you can go the longer way, by tshooting each issue one by one by:

1) Use msconfig utility to diagnostic issue
2) Uninstalling/reinstall any of the programs/device drivers that are not working properly hoping that once you get them working you wont have any issue.

But here is what you can try to do if you decide to go the hard way:

Go to start run , type msconfig <enter>
choose "selective startup", uncheck all the check boxes below , apply , reboot and see if you can get to normal mode.

If not, then you will have to boot back to safe mode, disable 3rd parties services, and then reboot, test again.

If still fail, you can go to device manager and disable devices hoping that you can boot back to windows.

Anyway lets hope for the best, so go ahead and use msconfig, then post replay, with the details of what happen when you boot to regular mode. Also check event viewer for errors.

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Notebooks "hangs" and restarts all the time when booted up on Windows 7. No such problems when operating under safe mode. What might be the problem? Appreciate any help. Thanks.

Answer:runs only in safe mode

The problem is the difference between the system boots in each case. In regular mode it starts many other things.One or more of those things is causing it.See event logs would be my first starting point. Look for exact time and date of issue. That is boot up to a fail then reboot to safe mode and look for the time you tried it in regular boot.1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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stuck on safe mode tried f8 also properties please help

Answer:i am suck on safe mode dell laptop safe mode in all 4 corner

Boot to repair tools either by F key or by booting to a Windows 7 dvd. Google is evil

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I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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I recently attempted to clean my brother's computer after he aquired a virus from the torrent file program he uses. Regardless, I cleaned a trojan and a backdoor from his system from safe mode. I can not boot in normal mode. Everytime i try the system gets hung up at the windows loading screen then the screen turns black and sits there. I have to hard reboot. I ahve used a repar CD and i have come across an error 0x800700b7, i have also recived this when i tried to work around this problem "identifier {9dea862c-5cdd-4e70-acc1-f32b344d4795}"

OS= Win 7

Answer:System will only start in Safe mode, Clean virus in safe mode

You can spend a lot of time trying to fix the boot problem and clean the virus from the computer, or you can nuke it and reinstall Windows. I wouldn't bother trying to fix it, personally - I'd back up what I could and then I'd install Windows again.

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ok, guys. I know I am not the one who should tell it to you as the are lots of people more knowledgeable then me.

But I have seen this happening here and many other security forums (and not just once ) and I was doing the same in the past, so just to inform you.

Many of us while helping user who is infected or suspected to be infected recommend them to use our trusty Malwarebytes Anti Malware but at the same time most of us recommend to use it in safe mode.
Theoretically it is great, as safe mode loads only basic drivers and applications so there will be less things (or even malware) to interact with MBAM scan.

But no, it's not recommended to run Malwarebytes in safe mode unless normal mode fails.

Just take a look at those thread, they are from official Malwarebytes forum and aswered by their staff.
And all of them against running Malwarebytes in safe mode unless normal mode fails:
Running MBAM in Safe Mode - Malwarebytes Forum
Should i run MalwareBytes in normal or in safe mode? - Malwarebytes Forum
Should I run Malwarebytes in Safe mode? - Malwarebytes Forum
Safe Mode vs Normal Mode - Malwarebytes Forum
SAFE MODE - Malwarebytes Forum
`Safe Mode` or `Normal Mode` - Malwarebytes Forum

Some quotes:

Quote: Originally Posted by nosirrah

MBAM works from safemore but it is not designed to work that way .

MBAM will work better from regular mode both in terms of what it detects and what it can re... Read more

Answer:Malwarebytes and Safe mode

I have used MB in safe mode (with networking) many times. It's recommended on "bleeping" I know that.

Nice links, but it's always worked fine for me. It's depends on what you're infected with I suppose.

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I have a Dell XPS410 with Windows XP Media Center. I have been recieving the blue screen of death several times a week. I started searching the internet and saw advice to pop the Boot CD that came with the PC from dell into the CD rom, and boot from disk and let it run the Repair to repair missing drivers that could be damaged.

I tried this and recieved several errors even during the repair setup. The first error was

"the file iaStor.sys on intel matrix storage manager driver is needed"
I was able to find the file and install it. before I found it I just tried to skip the file, and the computer wouldnt even boot windows, just kept cycling back to restarting.

after finding the above file, and trying complete the XP setup to repair, I got additional errors.

"ngen.exe - entry point not found
the procedure entry point GetRequestedRuntimeVersion could not be located in the dynamic link library mscoree.dll"

then I got this one

".Netframework initiliazation Error
C:\windows\\framework\v2.050727\mscorwks.dll coulnd not be loaded"

then I got the Ngen error 17 more times, and the .net error 1 time.

After the setup finished and was complete with the above errors, the computer starts to boot up. It takes me to the normal login screen, and when I click the profile (any profile gets same results) I get blue screen of death.

"STOP: c000021a {Fatal System Error}
... Read more

Answer:Windows only runs in safe mode

Hi and welcome to TSF please look in C:\windows\minidump and copy to a folder,next name it then right click on it and choose send to zip option,next use the go advanced button on your thread page,then the paper clip icon to attach to your next post

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Hello all,
this is the first time that I have ever written on such a board. I am a complete novice when it comes to the computer but I thought with the help of the internet I could reinstall xp.

Out of the blue, I got a malware (I think) virus...Bundespolizei and the only option for getting rid of it was to reboot the whole thing. My computer is a little Samsung N10.

Originally someone had made two partitions and I had to select one (C wasn't it the first time around). I rebooted the whole thing again and found out now that I am not able to access safe mode and if I put the usb stick in to access the xp goes straight to the opening page Windows page but in safe mode only.

Have I destroyed my hard-drive beyond repair? Can I fix it or should I just take it to someone who really knows what they are doing?

Any help would be gratefully appreciated.


Answer:reinstalled xp..only runs in safe mode

I'm a bit confused. Are you trying to reinstall Windows or repair it?
And what does this mean? "if I put the usb stick in to access the xp download"

Also is this a brand name computer or home built. If so make and model, etc. Are you using a recovery partition or setup disk from the manufacturer or an original hologram disk from Microsoft?

Also, also do you back up your personal files and if so do you have a current backup?

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Something has happened to my computer as soon as I log in I get a blue screen and says windows has stopped working. I cannot do a system restore,it says past restore points were damaged. Computer works well in safe mode but need help getting it back to normal, any ideas on what I could do appreciate it.

Answer:Help windows only runs in safe mode

Amart90 said:

Something has happened to my computer as soon as I log in I get a blue screen and says windows has stopped working. I cannot do a system restore,it says past restore points were damaged. Computer works well in safe mode but need help getting it back to normal, any ideas on what I could do appreciate it.Click to expand...

Hi, Amart90. Welcome to Major Geeks.

They'll need to know more information like make and model of computer and which version of Windows including Service pack you're running.

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Hi guys, glad I found your site... am female and a non tech person.. but am trying! My 4 year old Vista run Dell Inspiron laptop will only work in safe mode - I searched the net for solutions and ran sfc/scannow and got a message saying: "found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.lo" so googled how to get this log and found 3 files - CBS, CBS persist and filter log - I couldt open the first two as it said access denied and the final one open and said this:

AvgMfx86 6 0
luafv 1 0
FileInfo 6 0

Tried system restore to 3 weeks ago but it didnt work and am now back to safe mode. I dont want to lose my data... laptop is 4 years old and gets very hot so I bought a plug in fan especially for cooling laptops to help but not sure if there is a connection. I also replaced the RAM 3 months ago to 2g.

Any advice please how to fix this without losing files, dont want to do a clean install...!

Answer:laptop only runs in safe mode - help please

and welcome to the Forum

I would back up your files while you can . . then work on fixing the system. I would start with uninstalling AVG ( assuming you have it installed ) and Roxio ( DLAIFS_M 0 0 ), Cyber Power (luafv 1 0 ) and your Blackberry applications ( FileInfo 6 0 )

See what it does after that

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A few days ago a friend got Antimalware GO. We tried everything to remove it using the guide but it doesn't allow us to run anything except skype, internet explorer and Firefox. We can't work into safe mode because it is still there and shuts down the computer within 1-3 minutes. Is anything else we can do?

Her OS is Windows 7

Answer:Antimalware GO runs even in safe mode-Help!

Can you post the logs from Malwarebytes?

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hii posted this original in xp forum but was asked to post a hijack this log hereso all the information is in one place , the original post readHi every one I am stuck and now getting no whereA week ago I got a virus called Anti Virus proManaged to get rid of this using Malwarebytes and also run registry cleaning tool (Eusing) and between the two of them this seemed to do the trickThen my pc started crashing when I log on as normal ? it was just outlook and ie8 that would freeze (I have office 2003 and Ie8 installed with xp sp3)i uninstalled ie8 and went back to ie7 but when I start it up it would just flash up then quit ? if I do this a couple of time it then seems to openhowever outlook keeps freezingso as an experiment, I created a new user account to try this out and when ever I try and run any office programs (outlook, word, excel etc) the windows installer starts (as if it was a new user install) I would expect this first time but it starts every time I use one of the ms office applicationsI went back to my original user log in and all the ms office app (other than outlook and internet explore work and run fine)So logged on in safe mode (f8 with networking) and everything runs just fine if I log on as my existing user but if I log on in safe mode as my new user account , all the ms office application still try to start windows installer every time ? all then finally load the application except outlook with says install failedSo that the story ? happy to forget about the... Read more

Answer:computer only runs in safe mode

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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This is my first time posting so I hope I posted in the correct place. I am pretty computer illiterate, but am having the following issues:

1. The computer will only run in safe mode. Even in safe mode, if left unattended for a while a blue screen appears but it appears to be a screen saver of sorts b/c if I hit the space bar my desktop appears.

2. I am unable to install antivirus software from a CD in safe mode. I receive the error stating that the administrator has set a policy preventing the install. I can install other programs that are not security related. This is a personal computer and I'm logged in as the admin so I'm sure this is related to the virus.

3. I've run Trend Micros HouseCall. Some items it found were troj_zlob.iaw, troj_zlob.don, vbs_fakealer.hj, cryp_fakeav-2,, joke_bluescreen.

4. I ran the hijack this program and here is the log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:22:19 PM, on 9/9/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Flock\flock\flock.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main... Read more

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Hi! I ran into a virus today that acts a a fake spyware called "win 7 home security 2011". It runs under the process erg.exe. I thought ok, I'll go into safe mode and remove with malware bytes, but in safemode the virus still executes. Anytime I try to run one of the spyware removals, erg.exe runs instead and the whole fake anti virus thing pops up.

I read a thread from another site with someone who seemed to have a similar problem, and running rkill worked for him, so I downloaded it (from my desktop computer which im using now) and transferred it to my laptop through USB. rkill.exe did not work at all...erg.exe popped up instead. *32 ran, but nothing was removed. malware bytes, spybot etc... still do not run.

What more can I do? I really do not want to reinstall windows completely. I am at the end of my semester and have a lot of work and notes saved there. Undecided

Thanks for any help Grin

I am running windows 7
also, regedit and msconfig do not work in safe or regular mode either...erg.exe *32 runs instead
firefox and iexplorer do not work either, virus pops for those programs as well

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Since my cd-drive died on one of my computers, I took out the hard drive of it and used it on another computer in order to reinstall Windows XP. The installation went perfectly well and I am able to start Windows XP on the computer where I reinstalled it. But, when i put back the hard drive into the old PC, it loads to the part where the bars go on, and then restarts without opening Windows. I am able though to start it in safe mode. PLS HELP, how can I make it run in normal mode too?

Answer:Windows XP runs only in safe mode Help pls

You have to install XP on the hard drive when it is in the machine its intended for - the install process loads the correct drivers for the machine its installed on, which causes your problem when putting drive back in other machine (you're lucky it even starts in safe mode). You should take the optical drive out of another machine & put it into the one you want to install windows on (you can always put it back later - or buy a replacement, not expensive).You will also need any drivers windows doesn't have (typically might be graphics, sound and/or network, perhaps chipset).

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In normal mode it starts up ok, gets to the desktop, but as soon as I click anything from there everything locks up, if not about 5 minutes later, and not even ctrl alt delete works. I have shut off all the start up programs an services, I have uninstalled and reinstalled my virus scanners, nothing worked, it still freezes every time. i cant do anything on it

Answer:computer only runs in safe mode


While in Safe Mode save this program to the desktop:

Right-click on it -> Select run-as-admin.

Go to Options and make sure Hide Microsoft and Windows Entries is ticked.

Go to the Driver Tab and untick the boxes beside everything that doesn't look to be "Microsoft" that is in that list.

Then re-boot into normal mode.

Some things will not work as they should, but if it does get into normal mode without freezing then we have made some progress.

The next step is to use the same program to re-enable some of the entries (this can be done in normal mode) and then re-boot and see if you get the freezes.

Repeat this procedure until you have isolated the cause.


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I have just bought a new Evesham machine (Axis 64 SB with Athlon 64 processor) and Win XP SP2.I downloaded Firefox 1.0.7 and when I tried to run it the window came up and hung uselessly; the only thing it would do was to close.I have disabled the XP firewall and use Zone Alarm as I did on my last machine. Now it runs in "safe mode" whether I ask it to or not. A lot of features are lost, in particular, tabbed browsing.Opera and IE 6 will both run alright.What is happening guys?Pangloss

Answer:Firefox only runs in safe mode

Couple of questions, did you have an earlier version of Firefox installed? And have you installed any extensions?

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Hi every one

I am stuck and now getting no where

A week ago I got a virus called Anti Virus pro

Managed to get rid of this using Malwarebytes and also run registry cleaning tool (Eusing) and between the two of them this seemed to do the trick

Then my pc started crashing when I log on as normal ? it was just outlook and ie8 that would freeze (I have office 2003 and Ie8 installed with xp sp3)

i uninstalled ie8 and went back to ie7 but when I start it up it would just flash up then quit ? if I do this a couple of time it then seems to open

however outlook keeps freezing


as an experiment, I created a new user account to try this out and when ever I try and run any office programs (outlook, word, excel etc) the windows installer starts (as if it was a new user install) I would expect this first time but it starts every time I use one of the ms office applications

I went back to my original user log in and all the ms office app (other than outlook and internet explore work and run fine)

So logged on in safe mode (f8 with networking) and everything runs just fine if I log on as my existing user but if I log on in safe mode as my new user account , all the ms office application still try to start windows installer every time ? all then finally load the application except outlook with says install failed

So that the story ? happy to forget about the new user account and focus on my main user account

So the issue is

Outlook and ie 7 will not run or freeze on usage ... Read more

Answer:Computer only runs in safe mode

Run a HJT and post into this link the fact that you used a reg cleaner can always cause more problems than its worth, but by the sounds of it your still infected somewhere ! Good Luck !

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I installed Win7 on a new HD (after much difficulty - PC kept shutting down) and it will only run in Safe Mode. It sometimes runs in regular mode but after a short while I hear a click and its gone but PC is still running - I have to shut PC off manually.

Can anyone please help?


Answer:Win7 runs only in Safe Mode

Welcome FrankNet.

I am actually not sure with this one. Although someone else might be, I have a few suggestions.

If you know the manufacturer of your hard drive, I suggest you go to their website and download their hard drive diagnostic tools. I suspect if there is an issue, it is with your hard drive.

You say you installed it on a new HD after much difficulty, what was the difficulty?

In Safe Mode, go into the command prompt and enter the following, after the chkdsk it will ask to restart, enter Y and restart your system.

sfc /scannow (might take a little while)
chkdsk /r c: (might take a long while...)

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My computer refuses to boot in any modes besides safe. When I try to boot it up I get a blue screen that says one of my core files is missing corrupted ect.

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Today my processor fan has been running at a high speed continuously. I've done virus scans, looked for unwanted programs, did a system restore, and performed a clean boot, but it still runs and runs.

Right now I'm in Safe Mode and the fan is operating normally so I'm assuming it isn't an overheating issue. There must be something running in the background that I can't find. Nothing abnormal appears under processes in the control panel. The CPU usage hovers around 50% in normal mode but 0-1% in Safe Mode.

I'm out of ideas as to what I might try next.

Answer:Fan runs constantly but not in Safe Mode

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My laptop came with Vista. It will only start up in safe mode and I do not know why. If I try to load in normal mode, I see the windows logo and the green bar that moves from left to right. Then the screen goes black and nothing more.

Please Help!

Answer:Vista only runs in Safe Mode

hi,,,, has it always done this or has it just started to do it,,,, also have you installed anything ,,, programs/updates just before this started ???
when its booted in safe,,,, type msconfig into start menu search box and see if its set to force safe boot,,
in the system config utility click on the boot tab and look in the boot section and make sure there is no tick in "safe boot" ,,,, then click on general tab and make sure the normal startup or selected startup are marked
also while in there click on the tools tab in the box click on event viewer and click on the launch tab below and see if there's any info in critical and error sections,,, could shed some light on it,,,
good luck.

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No p2p activity. Crashes in normal mode. Occasional Blue screen,memory and crash dump, repair attempts were unsuccessful. Followed Microsoft instructions: installed and ran MSE, came up clean. Ran internal scans, Hitman, Malawarebytes, Eset online scan- all clean. At a loss.


Answer:Vista runs in safe mode only

If you are getting BSOD's click on this link and post in that section of the forum.

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The name is popped up as was 'Windows Safemode', and I tried to boot my computer in safe mode, and then scan it with Maleware Bytes', but it forced my computer to restart mid-scan.Now, everytime I turn it on, whether it's in safe mode or not, it won't let me do anything but log onto a user. Then two or three windows pop p saying I need to scan for something and then it takes me to a web page saying I have to pay to fix it. I'm not very keen to computers or explaining them, so I hope this makes sense.

Answer:Virus still runs in safe mode?

As soon as your pc starts in safe mode with networking open task manager and try ending any processes you dont know,they might restart? They should be easy to see as there should only be core Windows processes running.Then you need to get Rkill onto your pc: in safe mode with networking, download iExplorer.exe version. And run Rkill straight away. If you can't do this on your pc, do it on a clean one and put it on a usb storage device. Then transfer it onto your pc.Once Rkill has finished do a Malwarebytes scan again.

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Ok my computer is all mess up lol. Anyways. I have a vista 32 bit computer. what the issue is that it is only able to run in safe mode when i start the computer in regular mode it is super slow and wont load all the way at all. when i click on something it just thinking and thinking but it doesnt load it says not responding. Do anyone have any ideas. Let me know if u need more info on the computerEdit: Moved topic from Vista to the more appropriate forum. ~ Animal

Answer:Computer only runs in Safe Mode

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

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Hello. My gradnson's pc Dell desktop will only run in safe mode

he has done a diagnostics and can not repair anything via diagnostics.

I think he is having problems because he let his antivirus expire, but wanted to do everything to rule out any other technical problems before installing new antivirus.

Or should we install antivirus before we do anything else such as system repair, clean install, etc.?

Thanks for your help


Answer:Vista runs only in safe mode

boot to safe mode
go to START - RUN and enter msconfig
press ENTER

When msconfig opens, go to the BOOT tab and uncheck "safe boot". Now go to the GENERAL tab and make sure "Normal Startup" is checkd. Close msconfig and reboot.

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My computer starts and runs in safe mode, but when I start it normally, the program starts to boot up, but after the splash screen the screen goes blank; the computer says my video adapter is working. How do I find out what is wrong? I have taken all the PCI cards out, tried unplugging the CD and DVD drives, to simplify.

Answer:computer only runs on safe mode

Windows XP defaults to Safe Mode at every startup

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Hi, I have a Toshiba Satellite L505-S5986 Laptop. It started out with a problem with the speakers not working and the USB ports also didn't work when that happened. It now freezes up at the desktop when I power up. It will only run in Safe Mode. I have reset it back to factory defaults 3 times and nothing seems to work to fix this problem. I am able to run it in Safe Mode with Networking and managed to get Hijackthis downloaded. I have a log file ready if you want it. Please help! I've been working on this thing for 5 days now and am ready to round file it. Below is the system information for that computer.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium , 32 bit
Processor: AMD Athlon(tm) II Dual-Core M300, x64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 2812 Mb
Graphics Card: AMD M880G with ATI Mobility Radeon HD 4200 , 256 Mb
Hard Drives: C: Total - 228862 MB, Free - 210574 MB;
Motherboard: TOSHIBA, Portable PC, Base Board Version, None
Antivirus: Norton Internet Security, Updated and Enabled

It says it has Norton, but the subscription for that ran out and it now has AVG instead. I don't know why it says it has Norton.

Thank you very much for any help you can give me. I'm at my wit's end. (some days that's a very short trip, lol)


Answer:Windows 7 runs only in Safe Mode

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A few weeks back I got a BSOD there was an error describing "value not less or greater than" and to uninstall any new hardware or programs. I uninstalled a new mouse and MP3 player, reinstalled windows sp3 and IE8 and everything seamed fine.

Now I cannot run the machine in normal mode without the BSOD error coming up. (Running in safe mode now.)

If I try to download anything and the programs wont run. Same with trying to install from a CD.

Tried to run Bit Defender and it doesnt finish. Smit remove runs and finishes, but has no effect.

This has been the first time I have been able to connect in a week, so I am trying to provide as much info as possible.

If I can get the exact error after rebooting, I will provide......If not back in 10 minutes, send the search party.

Ding! Im Back.

Tried to startup in normal and got:

Aproblem has benn detected. Windown has been shut down to prevent damage


If this is the first time...bla bla....check hardware...bla.bla....

Disable BIOS memory

technical information ***stop:0x000000D1(0x10000492,0x00000002,0x00000000,0x8283c817)

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I have been looking up different threads on Safe Mode issues and can not find one that matches my issue.

I have a Compaq Presario CQ56-115DX, Windows 7.

The problem happened a few months back and I can't seem to fix it. I have even called Tech Support and the problem was only fixed for a few days. I have also tried restoring the computer back to the last update that I have, nothing seems to work.

When I go to start up in normal mode, sometimes it will stay stuck on the 'Welcome' screen. Other times, it will load up (takes a while) then it will allow me to pull up a browser, then it will freeze in about 5 minutes.

I can pull it up in safe mode and use the internet for a while, but it will turn off because it over heats.

If anyone has any suggestions please let me know. Any advice would be helpful

Also, If I have to completely wipe my system I am willing to do that. Anything to get it back to normal!


Answer:Computer only runs in Safe Mode

Hello there. This is my suggestion. Let's rule out malware as being the cause. Take a look at this. READ & RUN ME FIRST. Malware Removal Guide (Go through as much of it as you possibly can due to the difficulties you are experiencing)

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This past Monday ,I seemed to contract a virus, my computer was running slow, I was getting a lot of pop-ups and I was getting re-directed in Google. I ran MBAM, SAS and tdsskiller and quarantined what was found. After I rebooted I got the BSOD after the "welcome" screen. I rebooted in Safe Mode and everything ran fine. I ran MBAM, SAS and tdsskiller again and nothing was found, I rebooted again and got the BSOD again in normal mode.

Any help would be appreciated.

Answer:Vista only runs in Safe Mode

Hello, if all the malware is gone then try resetting to a date before the infections started.Windows Vista System Restore GuideIf you still have problems,then see How to automatically repair Windows Vista using Startup Repair

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I'm running Vista Home Basic. Before moving, Comcast was my internet provider and everything ran fast and fine. After moving, Charter Internet became my provider. When I attempted to connect to the internet it would barely connect to my homepage if at all before I'd get the message that the server timed out. I contacted Charter assuming it was their problem, however after the rep ran me through a couple tests, she asked me to start my comp in safe mode. It was then I discovered my comp connects to the internet fast and runs fast and fine in Safe Mode only. The rep told me their was something on my comp causing my problem. I don't understand how it could work fine with one provider and not another. I didn't add or remove any programs between moving. Any help would be appreciated!

Answer:Internet only runs in Safe Mode


Do you have a software firewall installed at all, if so whats its name? if in normal mode you can disable the firewall to test connection then we have found the cause, with changing ISPs its likely you need to allow the new connection out.

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