Computer Support Forum

Avast error code 10050/No internet connection/Cannot start web shield in Avast

Question: Avast error code 10050/No internet connection/Cannot start web shield in Avast

I am having a problem in my sister's laptop. She does have antivirus installed (AVG Internet Security). However, its license expired, so I downgraded it to free version. After, downgrading it, I installed Avast! as it's antivirus and decided to uninstall AVG. Then, a few minutes ago after rebooting the laptop, a window opened saying that Trojan is infecting my computer, I heal it.. Then, another pops out. Heal and heal and heal..

After doing it, I rebooted the laptop thinking that it will refresh the system. Unfortunately, after rebooting, I cannot connect to Internet now. :cry :cry :cry Help me please? I already performed the Malware removing however, it did not help the laptop. I attached the files you asked me.. Please, help please? Thank you!

Relevance 100%
Preferred Solution: Avast error code 10050/No internet connection/Cannot start web shield in Avast

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Avast error code 10050/No internet connection/Cannot start web shield in Avast

Welcome to Major Geeks!

Please attach the below log from Malwarebytes as requested:
Code:

"C:\Users\MSI\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs\"
Oct 23 2012 11802 "mbam-log-2012-10-23 (21-32-26).txt"

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.searchcompletion.com?si=29053&bs=true&q=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com/?l=dis&o=101702
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.searchcompletion.com?si=29053&bs=true&q=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.searchcompletion.com?si=29053&bs=true&q=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.searchcompletion.com?si=29053&bs=true&q=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.searchcompletion.com?si=29053&home=true
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://search.searchcompletion.com?si=29053&bs=true&q=
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://search.searchcompletion.com?si=29053&bs=true&q=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.facemoods.com/?a=fmtgl&s={searchTerms}&f=4
R3 - URLSearchHook: (no name) - {e5a1e26f-0d1d-4307-868f-fbd9a374ab54} - (no file)
R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
R3 - URLSearchHook: (no name) - {c34bfb11-eff0-4123-a7a5-79051ef24cf5} - (no file)
O2 - BHO: Complitly - {0FB6A909-6086-458F-BD92-1F8EE10042A0} - C:\Users\MSI\AppData\Roaming\Complitly\Complitly.dll
O4 - Startup: SystweakDisabled

After clicking Fix, exit HJT.

Now uninstall the below programs:
Complitly
Java(TM) 6 Update 21

Now install the current version of Sun Java from: Sun Java Runtime Environment


Please download OTM by Old Timer and save it to your Desktop.

Right-click OTM.exe and select Run as administrator to run it.
Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
(or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
the code box

Code:

:Processes
explorer.exe

:Files
C:\Users\MSI\AppData\Roaming\Systweak
C:\Users\MSI\Desktop\1.exe
C:\Program Files\GUTD9CB.tmp
C:\Users\MSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\SystweakDisabled
C:\Program Files\GUMD9CA.tmp
C:\$AVG
C:\StartUpManager_scandataINPUT.xml
C:\StartUpManager_scandataOUTPUT.xml
C:\Windows\Temp\TS_6F07.tmp
C:\Users\MSI\AppData\Local\Temp\avguidx.dll
C:\Users\MSI\AppData\Local\Temp\avg_a01736
C:\Users\MSI\AppData\Local\Temp\avg_a00636
C:\Users\MSI\AppData\Local\Temp\GenericWndApi.dll
C:\Users\MSI\AppData\Local\Temp\MachineIdCreator.exe
C:\Users\MSI\AppData\Local\Temp\oi_{27FEDCE8-0BC9-43DC-A638-BD2814DC6D99}.exe
C:\Users\MSI\AppData\Local\Temp\oi_{5FC3A217-24D9-4E1A-8521-B0C4D98B87F7}.exe
C:\Users\MSI\AppData\Local\Temp\Start Advanced System Optimizer.lnk

:Reg
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0FB6A909-6086-458F-BD92-1F8EE10042A0}]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{6A1806CD-94D4-4689-BA73-E35EA1EA9990}"
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{6A1806CD-94D4-4689-BA73-E35EA1EA9990}"
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0D7562AE-8EF6-416d-A838-AB665251703A}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}]
"DisplayName"="Google"
"URL"="[URL]http://www.google.com/search?q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&sourceid=ie7[/URL]"
"SortIndex"=dword:00000000
"FaviconPath"="C:\\Users\\MSI\\AppData\\LocalLow\\Microsoft\\Internet Explorer\\Services\\search_{6A1806CD-94D4-4689-BA73-E35EA1EA9990}.ico"
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{A2BC9D36-8042-4fc3-9268-6B63AFBD6272}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\AboutURLs]
"Tabs"="res://ieframe.dll/tabswelcome.htm"
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
) and choose Paste.
Now click the large button.
If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
Close OTM.
Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

the C:\_OTM\MovedFiles log
C:\MGlogs.zip
Make sure you tell me how things are working now!

1 more replies
Relevance 101.5%

hello...
My husbands computer had a virus and I tried to fix it but have failed miserably. We tried going to a prior system restore point and that seemed to helped. I then ran a full system scan in avast and it quarantined some stuff and had me reboot. Then when I rebooted I get a pop up from avast saying that there is a 10050 error that it cannot protect mail/news. It tells me to check that the avast service is not blocked by the personal firewall. When I try and check the firewall it says it is not running and if I try and run it it says in a popup Windows cannot start the Windows Firewall/Internet Connection Sharing (ICS) service. In Avast it says the realtime shields are off. When I click to turn them on nothing happens. I cannot get an internet connection at all either.

(My dad usually helps with computer problems but he had surgery yesterday so I was trying not to bother him so I am trying(failing it seems) to fix it myself...here is what I did..hope I didn't make it worse!)

I ran Farbar Service Scanner and got this log:

Farbar Service Scanner Version: 18-01-2012 01
Ran by Pam Pond (administrator) on 31-01-2012 at 08:35:49
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDl... Read more

Answer:avast error 10050 and no internet connection

Welcome aboard Let's try to uninstall/reinstall TCP/IP stack.1. Download winsock.zipUnzip it.Right click on Winsock.reg, click "Merge".Allow registry merge.2. Restart computer.3. Go to Start ==> Control Panel. Double-click Network Connections. Right-click Local Area Connection, and select Properties.On the General tab, click Install a popup window opens.Select Protocol from the list and then click Add.A new window opens, click Have Disk....In the browse... box type c:\windows\infClick OK.Select Internet Protocol (TCP/IP), and then click OK.Restart and check the connection.

3 more replies
Relevance 99.47%

Since two days ago an employee attempt to download an unofficial one page, when suddenly the computer started to restart by itself (a problem already solved) but then the computer began to display the error message and now Avast 10050 I have no internet access and now the computer no longer detects the keyboard to plug into the pS2 port (currently I'm using a keyboard connecting it to a usb Interfas) Someone has the ideal solution? I do not want to format my computer. I have been reading and found some similar problems in the forum, but I prefer to help me. These problems are most similar to the one I have.

http://forums.techguy.org/virus-other-malware-removal/1030181-avast-error-10050-a.html
http://forums.techguy.org/virus-other-malware-removal/1031459-avast-error-10050-no-internet.html

Thank you very much for your time.
 

More replies
Relevance 92.22%

Hi, when I start my PC avast says "avast will not be able to protect mails and news (error 10050). Check the avast service isn't blocked by your personal firewall" (this is a translation from italian, sorry for my english). I can't even connect to the internet.
Please help
 

More replies
Relevance 89.9%

Hi guys

Recently my PC got a malware and now i've no more internet connexion. I saw some topic about this problem here but no one resolved my problem.

Here's my hijack quote:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 20:57:53, on 03/03/2012
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Dit.exe
C:\Program Files\Fichiers communs\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\VIA\VIAudioi\SBADeck\ADeck.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Alcohol Soft\Alcohol 52\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\... Read more

More replies
Relevance 89.9%

Hi, couple of days ago i got a avast error popup that said "Avast will not be able to protect mail/news (error 10050) please check that the avast service is not blocked by your personal firewall." or something like that. I opened the control panel and saw that the firewall wasnīt activated, I tried to activate it but I couldnīt. Iīve also lost the connection to internet. it says itīs connected but it isnīt.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 16:36:51, on 2013-10-29
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16720)
Boot mode: Normal

Running processes:
C:\ProgramData\DatacardService\DCSHelper.exe
C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe
C:\Users\Felle\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Users\Felle\Desktop\FSS (1).exe
C:\Users\Felle\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=041d&m=aspire_m5811&r=17361210m216pe415v135w44k1u603
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.bing.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.se/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=2551... Read more

Answer:avast error 10050 and no internet

13 more replies
Relevance 88.74%

Hi!

A few days ago I had an Avast alert blocking some rookit the next day I found out I had not internet, no firewall, no windows defender and Avast displaying the Error 10050

I’ve run a series of cleaning programs (Avira Antivir Rescue, Rkill, tdsskiller, SuperantiSpyware and Malwarebytes Anti-Malware) and have deleted several infected files

Not that it seems I might be clean (still not a 110% sure) I still have the problem of having no internet, no windows defender (error 0x80070424), Avast with error 10050 but apparently I was able to fix Windows Firewall (which according to other forums was originally deleted) and now seems "fine"

As a reference I seem to have a very similar problem to this other user

http://forums.techguy.org/virus-other-malware-removal/1030181-avast-error-10050-a.html

Help!
 

Answer:Avast error 10050/No internet/no win defender

--------------------------------------Hijackthis report-------------------------------------------

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 13:59:57, on 16/12/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Windows\vsnpstd3.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\Yuna Software\Messenger Plus!\PlusService.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Adobe\Acrobat 10.0\Acrobat\acrotray.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\DAP\DAP.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Windows\System32\RunDll32.exe
C:\Users\Charlie\Desktop\Scanners\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsof... Read more

2 more replies
Relevance 80.33%
Question: Avast error 10050

I have a windows XP Home edition PC that I use Avast free antivirus for security. My troubles began several weeks ago with Avast showing me that it's Real Time shields were off. I tried turning them back on, but it didn't work. After a few weeks of seeing this, my internet connection stopped working. I believe it was Avast that showed an "error 10050". I searched for this error and found that on this forum, several folks had same issue that was resolved.

I ran Hijackthis, DDS, and GMER on the pc and will copy or attached the files to this post. I appreciate any help that I can get to remove whatever is affected my pc.
 

Answer:Avast error 10050

12 more replies
Relevance 80.33%
Question: avast error 10050

hello. last night i got a popup from one of my anti malware programs saying that a rootkit had been blocked.

today, when i started up my computer, it would not connect to the internet and i got a popup from avast giving me the 10050 error saying that it could not protect outgoing mail. i tried everything, no luck. i ran avast and avg, they said there were no infected files.

i downloaded malwarebytes on my other computer and transferred it to the desktop with a flashdrive. i ran the quick scan. it found 4 infected files, which i "resolved." i ran the full scan with no problems. internet still not connecting, still getting the 10050 error. i know i have malware, i just don't know how to get it off.

please help!
 

Answer:avast error 10050

12 more replies
Relevance 78.59%

Hello, Last night i got a popup from Avast saying that a rootkit had been blocked.

Today, when I started up my computer, it would not connect to the internet and i got a popup from avast giving me the 10050 error saying that it could not protect outgoing mail. Likewise, the windows defender firewall was not working, and attempts to do a system restore failed. I found a similar issue posted on this forum, and I started to follow the same steps; however, there appeared to be more issues than the other user experienced when I generated the following log:

Farbar Service Scanner Version: 18-01-2012 01
Ran by Bacchus (administrator) on 21-01-2012 at 12:50:46
Microsoft Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open afd registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open afd registry key. The service key does not exist.
Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Google IP is accessible.
Yahoo IP is accessible.
Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuratio... Read more

More replies
Relevance 77.72%

Hi guys,

I am what is considered to be a newbie and I've done all that's in my power to help myself - but it seems that I need some professional help now. Here's my problem:

While checking mails in the internet (via firefox) my free avast! antivir popped up, stating something about a trojan or whatever, telling me to better open it in "sandbox-mode". Before I could check what was happening I've got a bluescreen and the PC got shut down.

From there on I've got the avast error code 10050, saying "Avast will not be able to protect outgoing mail..." and I've no connection to the internet anymore. The avast error pops up everytime I restart the computer. Connection to the internet is lost! I have two w-lan networks I can connect to. Both of them won't work :-(

There has been a solved similar thread in the past:
http://forums.techguy.org/virus-other-malware-removal/1030181-avast-error-10050-a.html

unfortunately this solution won't help me! I would be very thankful indeed if someone could help me out on this one!

Greetz from Germany,
Benkah
 

More replies
Relevance 77.72%

Hi guys,

I am what is considered to be a newbie and I've done all that's in my power to help myself - but it seems that I need some professional help now. Here's my problem:

While checking mails in the internet (via firefox) my free avast! antivir popped up, stating something about a trojan or whatever, telling me to better open it in "sandbox-mode". Before I could check what was happening I've got a bluescreen and the PC got shut down.

From there on I've got the avast error code 10050, saying "Avast will not be able to protect outgoing mail..." and I've no connection to the internet anymore. The avast error pops up everytime I restart the computer. Connection to the internet is lost! I have two w-lan networks I can connect to. Both of them won't work :-(

There have been similar threads in the past, unfortunately in seems like this solutions won't help for me! I would be very thankful indeed if someone could help me out on this one!

Greetz from Germany,
Benkah
 

Answer:avast error 10050 - infected with rootkit.zeroaccess?

Hi and welcome to Major Geeks, benkah!

If you suspect that you are infected with a ZeroAccess rootkit, you should go through the procedures listed in this thread: Fixing Google Redirection/hijacking and other redirection problems
Be sure to also follow the proceeding guide: READ & RUN ME FIRST. Malware Removal Guide
 

1 more replies
Relevance 75.98%

End webcam spying ? for good ? with Webcam Shield and Avast Premier

Essentially, with Webcam Shield you have total control over what (and who!) uses your camera. This means you can now force any app to ask your permission before it can access your webcam.

Simply put, Webcam Shield promises to:
Protect Privacy
Give you total control over your webcam
Help prevent blackmail
With webcams now embedded in so many devices, it?s never been more important to protect yourself and your family from prying eyes and those with unknown motives.

& +

Automatically fix and update over 127,000 drivers for peak PC performance
Less crashing Faster browsing Better graphics Richer audio Fewer device problems

Print, scan, import files. Play crystal clear videos and make crackle-free voice calls. Avast Driver Updater auto-scans and updates your drivers to reduce and prevent problems with:

Printers and scanners, Photo and video cameras, Headphones and speakers, Mouse and keyboards, Monitors and Wifi routers, and other external devices.

MORE : Avast Driver Updater & Scanner | For Peak PC Performance
 

Answer:Avast have new tools: Webcam Shield feature & Avast Driver Updater.

Windows has webcam shield built-in. It works great!
 

0 more replies
Relevance 97.58%

Purchased avast internet security in November 2011. It's suddenly stopped working. "Fix Now" button not responding and unable to restart program as I'm being advised that the file system shield is unreachable! Any idea what's happened? Please help.
Angie.

Answer:avast internet security: file system shield

You have posted this twice - to avoid confusion:-
Please tick this thread as resolved (click the rigt hand column) and do as suggested in the other thread and reinstall avast.

1 more replies
Relevance 95.53%

Hello everyone,
 
LighthouseParty had been trying to help me with my problem and suggested that I would post here as he did everything he could to help. Here is our threat link to see what he tried - http://www.bleepingcomputer.com/forums/t/558159/computer-running-slowly-antivirus-constantly-scanning/#entry3555990
 
I have posted my DDS info below. Thanks for anyone who can help.
 
Eric
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17420
Run by mark at 16:46:36 on 2014-12-02
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6051.4343 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\windows\system32\svchost.exe -k GPSvcGroup
C:\windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\windows\system32\WLANExt.exe
C:\windows\System32\spoolsv.exe
C:\windows\... Read more

Answer:Avast realtime shield constantly pops up infections when connected to internet

Hello and welcome.  Please follow these guidelines while we work on your PC:Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.”  Absence of symptoms does not mean your machine is clean!Please do not run any scans or install/uninstall any applications without being directed to do so.Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed.   Please download Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

18 more replies
Relevance 92.66%

Confuse between Avast Free and Avast Internet Security .. In terms of memory usage. Which will use less CPU and RAM?
Can you help me?
 

Answer:Avast Free and Avast Internet Security ( in terms of memory usage )

I know that the free version is light weight but Internet Security may be higher considering that it uses a firewall and various other stuff. But to be honest I have no idea. I would recommend trying to trial version of Internet Security and see how it does and then try out the free version.
 

6 more replies
Relevance 92.66%

avast free with online armor or upgrade avast? is it worth upgrading avast cos i dnt feel people should have to pay others jsut to protect there computer
 

Answer:Avast Free with Online Armor or Upgrade Avast Internet Security?

i suggest 360TS+OutPost firewall.
 

7 more replies
Relevance 89.38%

AIS has SecureDNS.

A user in Avast forum mentioned "It is programmed so that it is used, and not your isp or other dns services".

I think during install this should be mentioned that SecureDNS enabled will use Avast DNS instead of ISP DNS or system DNS.

SecureDNS enabled gives randomly "check if the site name entered is correct".

SecureDNS disabled gives no probs.

And this is confirmed. I am checking for past few days.

Anyone with the prob?
And does SecureDNS has malware/phishing protection?
 

Answer:Avast SecureDNS in avast Internet Security?

SecureDNS is design to provide protection against hijacking webpage which translates the web address to IP to determine if its in blacklist + in my view the malware/phishing protection may already incorporate in Web shield so there's no problem if both turn on.
 

2 more replies
Relevance 89.38%

I haven't used avast for a while so I thought of downloading it and trying.

The other day I was looking to avast 6 features and I came across this feature called as "SafeZone". I clicked it and it switched me to an avast OS. They only include a browser, no my computer or documents. I thought it will be nice to test malware links in it.

Is avast SafeZone good or should I continue with my VMware Win-7 OS to test malwares. I felt no slow down while using SafeZone.

Thanks.
 

Answer:avast! Internet Security 6 - avast! SafeZone

SafeZone isn't meant for testing malware links, nor is it an OS.

The avast! SafeZone is special web browser in avast! Pro Antivirus 6.x and avast! Internet Security 6.x, which allows you to browse the web in a private, secure environment, invisible to the rest of your system.Click to expand...

Sources / Read More

Remember to buy Avast, if you want to continue using Avast! Pro, or Internet Security. Or check to see if there are any license giveaways.
 

2 more replies
Relevance 89.38%

Does anyone know where I can get a coupon code to get a discount on the new Avast Internet Security? Thanks in advance.

Answer:Avast Internet Security 5.0 Coupon Code??

I don't believe avast! uses coupon codes?

7 more replies
Relevance 87.74%

HelloI am fixing a computer for a friend and it seems to be a bit nasty of a problem.It is:Acer DesktopWindows XP Professional SP3There is no network connection that will work. I have no access to windows firewall and the service Windows Firewall/Internet Connection Sharing will never start. I get an error message 10050 that says "A socket operation encountered a dead network."I have tried the following repairs1. New network cards both wired and wireless with the same results as the original.2. Checked TCP/IP properties to make sure DHCP is enabled3. Tried to "repair" connection but it would never get an IP address4. Ran AVG antivirus off of a flash drive that found a couple of Trojans and a bunch of spyware. I deleted them all.5. Installed "Sharedaccess.reg" into the registry followed by restart then command line entry "netsh firewall reset" and then ran "firewall.cpl"6. Also command line "Rundll32 setupapi,InstallHinfSection Ndi-Steelhead 132 %windir%\inf\netrass.inf followed by restart, Netsh firewall reset, ran firewall.cpl7. I copied the afd.sys from disk and pasted it into the windows/system32/dllcache folder.The following is the link to my original post on this website.My original post

Answer:Error 10050 Windows Firewall/Internet Connection Sharing issue

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Kim Ralfs at 15:10:56 on 2012-01-24
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1791.1028 [GMT -6:00]
.
AV: Webroot AntiVirus with Spy Sweeper *Enabled/Updated* {77E10C7F-2CCA-4187-9394-BDBC267AD597}
.
============== Running Processes ===============
.
C:\Program Files\Webroot\Security\Current\Framework\WRConsumerService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
svchost.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Empowering Technology\eLock\LockServ.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxebserv.exe
C:\WINDOWS\system32\lxebcoms.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe... Read more

6 more replies
Relevance 87.74%

Hello

I am fixing a computer for a friend and it seems to be a bit nasty of a problem.

It is:

Acer Desktop
Windows XP Professional SP3

There is no network connection that will work. I have no access to windows firewall and the service Windows Firewall/Internet Connection Sharing will never start. I get an error message 10050 that says "A socket operation encountered a dead network."

I have tried the following repairs

1. New network cards both wired and wireless with the same results as the original.
2. Checked TCP/IP properties to make sure DHCP is enabled
3. Tried to "repair" connection but it would never get an IP address
4. Ran AVG antivirus off of a flash drive that found a couple of Trojans and a bunch of spyware. I deleted them all.
5. Installed "Sharedaccess.reg" into the registry followed by restart then command line entry "netsh firewall reset" and then ran "firewall.cpl"
6. Also command line "Rundll32 setupapi,InstallHinfSection Ndi-Steelhead 132 %windir%\inf\netrass.inf followed by restart, Netsh firewall reset, ran firewall.cpl

I am at a point where I need some one on one help I think. It looks like the Trojans did some damage to some files that now need repaired/replaced.

I have already done an FSS report. It is as follows:

Farbar Service Scanner Version: 18-01-2012 01
Ran by Kim Ralfs (administrator) on 20-01-2012 at 13:31:02
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
*... Read more

Answer:Error 10050 Windows Firewall/Internet Connection Sharing issue

Try SFC /SCANNOW and ...

(From a JohnWill post)

TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

Start, Run, CMD, OK to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.
 

3 more replies
Relevance 87.74%

HelloI am fixing a computer for a friend and it seems to be a bit nasty of a problem.It is:Acer DesktopWindows XP Professional SP3There is no network connection that will work. I have no access to windows firewall and the service Windows Firewall/Internet Connection Sharing will never start. I get an error message 10050 that says "A socket operation encountered a dead network."I have tried the following repairs1. New network cards both wired and wireless with the same results as the original.2. Checked TCP/IP properties to make sure DHCP is enabled3. Tried to "repair" connection but it would never get an IP address4. Ran AVG antivirus off of a flash drive that found a couple of Trojans and a bunch of spyware. I deleted them all.5. Installed "Sharedaccess.reg" into the registry followed by restart then command line entry "netsh firewall reset" and then ran "firewall.cpl"6. Also command line "Rundll32 setupapi,InstallHinfSection Ndi-Steelhead 132 %windir%\inf\netrass.inf followed by restart, Netsh firewall reset, ran firewall.cplI am at a point where I need some one on one help I think. It looks like the Trojans did some damage to some files that now need repaired/replaced.I have already done an FSS report. It is as follows:Farbar Service Scanner Version: 18-01-2012 01Ran by Kim Ralfs (administrator) on 20-01-2012 at 13:31:02Microsoft Windows XP Professional Service Pack 3 (X86)Boot Mode: Normal*******************... Read more

Answer:Error 10050 Windows Firewall/Internet Connection Sharing issue

Lets look for some files:Please download SystemLook from one of the links below and save it to your Desktop.Download Mirror #1Download Mirror #264-bit users go HEREDouble-click SystemLook.exe to run it.Vista\Win 7 users:: Right click on SystemLook.exe, click Run As AdministratorCopy the content of the following box into the main textfield:

:filefind
afd.sys

Click the Look button to start the scan.When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.Note: The log can also be found on your Desktop entitled SystemLook.txt

12 more replies
Relevance 86.1%

I have windows vista & just installed avast anti virus. when I try to connect to internet, it blocks me(internet connection not found). I sent a ping to my gateway & to google & it came back w/ no problems. any ideas?
 

More replies
Relevance 86.1%

I have a 10meg down 1 meg up cable connection. While running tests on speedtest.net I noticed I was only getting between 5 and 7 meg download speed and when I disable avast on-access protection that the speed is nearly always at the full 10 meg. Has anyone else noticed this problem and if so how did you correct it? I don't really like running my machine without protection.
 

Answer:avast slows internet connection

Try using Avira anti-virus or I also have had good luck with AVG anti-virus. AVG is on the wife's laptop since her Trend-Micro expired this year and she has had no problem with picking up trojans/viruses. Avira has been on my desktop for only two months and so far it seems adequate, it is definitely not a bandwidth or memory hog.
 

4 more replies
Relevance 86.1%

Since taking advice from a few guys from here, I installed Avast! anti-virus software on my PC. Ever since my internet connection seems really slow - I have tried both Firefox and Internet Explorer and both are slow.Is it the anti-virus software?

Answer:Is Avast! slowing my internet connection?

Check that your sensitivity levels are set to Normal and not High.

2 more replies
Relevance 86.1%

Hi All
I downloaded the free Avest antivirus and seems to work but wont allow my internet connection ( no email or internet ).
Ive tryed to find a setting that i can change but im not to sure

Any help would be great.

Thanks
 

Answer:Avast wont allow internet connection

You will get more expertise in the Avast forum.
http://forum.avast.com/index.php#2

You can left click on the Avast icon in the lower right corner though and get the control screen. There you can look at the services and check their settings,

But it may be a firewall issue. I believe Avast takes control of a lot of
the internet processes and and maybe your firewall isn't trusting Avast to do that,
 

3 more replies
Relevance 86.1%

Hello everyone I have a problem with my Toshiba laptop. Avast! Pro Antivirus keeps popping up from down right corner of my screen saying that Avast Web shield blocked malwarius web page or file. It's popping up literally every second and i need a solution how to stop this and remove viruses if I even have them. ( I already looked on web for solutions and everyone is saying different so i don't want to mess it all up).Edit: Topic moved from Windows 7 to AII ~ Computerxpds

Answer:Avast web shield problem, need help!

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scr... Read more

1 more replies
Relevance 86.1%

Now I can't access this site on another computer because I get the message: Avast Web Shield has blocked access to this page because the following certificate is invalid, SS1278353 Cloudflaressl.com. I've run the Avast software, Malwarebytes, Adwarecleaner, and 360 Total security to no avail.

What's up?
 

More replies
Relevance 86.1%

I really like Avast AV very much. I have a question about the Web Shield part of the program. On the program itself, generally 6 of the 7 modules are running. I do not have Outlook or MS Exchange so for that area the program says, "The Program is Waiting for a Subsystem to Start." (or something like that.)

About once a month, maybe twice a month, I will notice 5 of the 7 providers running and the program will have one of the Web Shields running. However, it will say, "The Program is Waiting for a Subsystem to Start." (instead of saying, "The Provider is currently running." The funny part is that when I go to webpages and do a check, the Web Sheld is still scanning them. So on the Web Shield thing, what is Avast waiting for?

This is a common issue with the program based on Internet Searches. I don't know if this is a bug or the way that Avast 4.8 works. Can you also provide information about the two different shields that the program uses? One is the Web Shield, the other is called the P2P Shield.

The updates are working fine. Oh, it hasn't happend often enough, but so far the only way that I can get the Web Shield back to not saying, "The Program is Waiting for a Subsystem to Start." is to do a reboot.

Jack
 

Answer:Question About Avast 4.8 AV Web Shield?

Go to control panel and uninstall avast, when you try it it will display 4 choises choose repair.
Webshield scans scripts, cookies such stuff from yout browser.
And psp shield scans files downloaded from utorrent, limewire you can see them all if you right click avast icon choose on access protection contol psp program-customize.
 

2 more replies
Relevance 85.28%

hy .
my computer is dead ! few days ago my interne connection stop working and my antivirus program shows 2 shields off . i have read others posts but i realize for every computer is another way to rezolve problems . please help me to put my computer back on life. i can not delete the information becaus e there is a software very important and i dont have it .

here is dds log :
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by claudia at 11:54:40 on 2012-12-13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.503.248 [GMT 2:00]
.
.
============== Running Processes ================
.
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Micros\Common\Bin\DbUpdateServer.exe
C:\Program Files\MICROS\McrsCAL\McrsCal.exe
c:\oracle\9.2.0\bin\omtsreco.exe
C:\Micros\Common\Bin\ConnAdvisor.exe
C:\Program Files\UltraVNC\winvnc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\Microsoft Office\Office12\ONEN... Read more

Answer:avast antivirus is disabled and no internet connection

Hello and welcome to BleepingComputer! My name is Thisisu and I will be helping you with your malware related computer problems.I do have some basic rules while we are working together so please read and follow them:Be specific!
If you come across a problem while performing any of the steps listed here, do not simply state "It did not work." Tell me the exact error you encountered if one was given to you. For example, this is a much better response: "When I ran the ____ tool, an error box appeared on my screen and said 'Illegal operation attempted on a registry key that has been marked for deletion.'. There is only an 'OK' button in the box."Do not run any scans/fixes on your own!
If at any time you feel that you can handle the rest of your computer problems on your own without my help, just let me know! I will not be offended as there are others that need help with their computers. However, do not perform scans and/or fixes that I have not asked you to do on your own and then expect me to continue helping you because I will not!I will close the topic if I have not heard a response from you within 72 hours.
If you are going to be away, just let me know and I will leave the topic open until you can return.Let's begin: From Add/Remove Programs (via Control Panel), please uninstall the below:Adobe Reader 8.1.0 <== OutdatedJava™ 6 Update 24 <== Outdated__Please download and install CCleaner SlimOpen CCleaner... Read more

19 more replies
Relevance 85.28%

After i received license for Premier, my pc doesn't have internet connection Avast should fix that issue Does anyone has same problem ?
 

Answer:No internet connection after upgrading to Avast! Premier

No, that?s weird? Try disabling the firewall and rebooting your system, see if that helps.
 

16 more replies
Relevance 85.28%

hi, i have a question. i just recently installed Avast, which i have been using on other machines for a long time. and i just installed it on a laptop, i have been getting a message when trying to click the icon:
 
"The Application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detai."
 
ok i cant even find this application log and the command thing only comes up for a split second then quickly disappears.  
 
i also uninstalled and re-installed the Avast, using the uninstall tool i got from here, twice!  used the Ccleaner tool to clean up any left over junk and fix any registry errors.  i also ran Malwarebytes, this thing was full of malware when i got it. im trying to fix it up for a friend. it desperately needs a virus protector, id like to keep Avast, so any help would be greatly appreciated...
 
this is a Windows 7 laptop w/ Chrome .. dont know what all you need to know about it..  guess you'll want some scan logs.... o.0
 
again, thank you! Angel~

Answer:Avast Error -- Won't Start

Try updating Windows, sometimes this may help.

22 more replies
Relevance 84.87%

I recently went from Avast 4.8 to Avast 5 and am pleased with the new version. I note that it has a Behavior Shield and can't recall if the earlier version also had. What I would like to know is this: does the Behavior Shield make Threatfire, which I also use, redundant?

Unfortunately, although I tried to glean an answer from Avast's Help Center, I do not know enough about computers to know what the description there of the Behavior Shield amounts to: it 'monitors all activity on your computer and detects and blocks any unusual activity that might indicate the presence of malware. It does this by continuously monitoring your computer's entry points using special sensors to identify anything suspicious.'

I have XP, SP 3.

Thanks in anticipation.

Answer:Avast 5's Behavior Shield and Threatfire

Behavior shield - monitors all activity on your computer and detects and bloxks any unusual activity that might indicate the presence of malware. It does this by continuously monitoring your computer's entry points using special sensors to identify anything suspicious.avast! 5.0 Quick User GuideThreatFire monitors your machines activity and uses an intelligent behavioral engine to alert you about malicious behavior rather than rely on signatures. - How ThreatFire WorksAs such there will be some redundancy using both but their technology is different and therefore, what is detected may vary.

2 more replies
Relevance 84.87%

Hello!

Brand new computer (well, used, but new to me) and the same old virus problems.

The Avast Behavior Shield turns itself off every time I hit "Connect" on VZAccess manager during the last 24 hours. Avast does warn me that it's off and I click it back on manually. Says it's back on, but I have my doubts.

Particularly as when I tried to surf eBay, the website suddenly thought I lived in the Czech Republic. Yeah, I've changed my eBay password and my PayPal on a friend's clean computer already.

So here's the DDS log with the ATTACH, err, attached.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.18377
Run by Lois at 19:58:07 on 2017-05-07
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2302.1316 [GMT -7:00]
.
AV: Avast Antivirus *Disabled/Updated* {8EA8924E-BC81-DC44-8BB0-8BAE75D86EBF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Avast Antivirus *Enabled/Updated* {35C973AA-9ABB-D3CA-B100-B0DC0E5F2402}
FW: Avast Antivirus *Disabled* {B693136B-F6EE-DD1C-A0EF-229B8B0B29C4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\s... Read more

More replies
Relevance 84.87%

Thanks for your time.

I just installed Antivir and felt naked without a web shield, so I reinstalled everything in Avast! except the standard shield.

In theory, this should work, however the apps froze on startup, so I set Avast! to launch after all other applications load and they seem to like each other now.

What I'm here to ask is whether this should theoretically cause any problems.

Please don't reply with, "OMG YOU ONLY NEED ONE ANTIVIRUS" because I am only running one antivirus. My reasoning for running both apps is so that the Avast! web shield will take effect during browsing, and Avira will handle everything locally. The issue I have with using Avast! for everything is that it seems to constantly scan all my files, without letting me set it to just "scan on application read/write" which causes major slowdowns.
 

Answer:Antivir + Avast (Web Shield Only) Compatibility

Wow no one has any experience with this pairing? That's amazing.
OK thanks anyway.
 

1 more replies
Relevance 84.87%

i'm having some problems with my broadband but have just notice that my avast is not running. whenever i try to start it up it says" unable to reach file system shield. shield unreachable. how can i get it going again, thanks

Answer:avast smart shield not running

an happen with a corrupt update. rmove avast with the removal tool click here and reinstall.

1 more replies
Relevance 84.87%

Greetings all! I apologize if this isn't the right place for this! I'm trying to help my boss get his computer squared away and I'm having issues with Avast Web Shield popping up constantly. As of the typing of this message, it seems to have slowed down a little bit, but I want to make sure the problem is solved and that there is not going to be any issues going forward for him!
 
I would try to do something myself, but every time I've searched anything online about this, it says that every case is different and that solutions only work in that particular situation.

Answer:Avast Web Shield Working Overtime

You have the option to turn off the Web Shield permanently according to the info in link below.
Turn Off (Disable, Pause) Avast Antivirus 2015
 

1 more replies
Relevance 84.87%

Every time I open firefox, a window or tab I get a frightfully well spoken lady telling me a threat has been detected. I've run malwarebytes (4 PUP detected and removed) and scanned with Avast (no problems detected). Only intrusion found recently is homepage hijacked by search engine which is OutBrowse sp4 but can't find it in programs (control Panel) to remove it. Any ideas pls?

Answer:Avast Web Shield threat detected

Take a read here - there is a LINK to download AdwCleaner which should be able to remove it.
outbrowse removal guide

2 more replies
Relevance 84.87%

Last April, a gentle person from Europe helped someone with this same problem.  I tried to follow the advice, but find I need some help. What I've done: 1)  Run Malwarebytes software daily.2)  Uninstalled Avast and reinstalled it.3)  Installed IE 11.4)  Have trouble with downloads.  I get Current Security settings do not allow download.  I've gone into Internet Options and attempted to change all settings to allow file downloads.  I accomplished this once, but then it does not last.5)  I've run Tweaking.com, Windows Repair All-in-one. The Avast Web Shield is still popping up. Thanks for any help!Edit: Moved topic from Windows 7 to the more appropriate forum.~ Animal

Answer:Avast Web Shield notifications appear constantly

Please run the following scans in the order they appear.
 
Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 

 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 

 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 
 
3)  The scan will automatically run now.
 

 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 

 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items. &... Read more

3 more replies
Relevance 84.87%

the behaviour shield is yet not improved....

i still see the shield is not yet fully operational on auto decide it should be able to block atleast 50% of malware beahviour atleast...

i see the behav shield records suspicious events but doesnt block them neither no alerts are displayed....why??

I saw all this in my tests...behav shield records suspicious events but doesnt display a pop-up and neither blocks it....

when avast sees something bad is suspicious is going on it should block it....what's the deal with that??
 

Answer:no improvement in avast 7 for behaviour shield.

Likely Behavior Shield uses heuristics analysis so therefore a file that's known to be malicious/suspicious will popup so for Sandbox feature too.

When its set to ask a behavior popup must shown with the option.
 

24 more replies
Relevance 84.87%

Hi everyone,

new beta version 17.5.2298 is released.

What's new:
- Tiny Firewall for blocking EternalBlue exploit - (internal) It is a part of StreamFilter, turned ON/OFF by Online Shield
- internal fixes

As many of you are aware Avast and AVG are 1 company now. Cause development of 2 different UIs takes different time, in this beta we introduce Ransomware shield in AVG beta now. You can expect Ransomware shield in Avast in next betas.

If you wanna try Ransomware protection in AVG build, check this link:
- AVG Antivirus Beta 17.5.3017

Download links:
BETA testing - Overview & Download links
 

Answer:Finally,the ransomware shield in avast

Good, but why they need a whole new tiny shield for stopping an exploit and this has to go through beta and be delivered after tests!? There are firewalls for blocking ports like the Windows Firewall and the Avast one in paid solutions. Maybe it is a sign that they need something like Norton's IPS?
 

3 more replies
Relevance 84.87%

Hello,

My son got into some bad stuff which led me to this forum a few months back. After some research I went with Avast Anti Virus (free version), Malware Bytes (paid version), and Comodo Firewall (free version). I have had a lot of slow behavior when surfing and doing email. The cursor is unstable and I cannot type things without a long wait. I turned of the Avast Behavior Shield and everything is a lot better. What have I lost turing off this feature? There are still several other Avast Shields running along with the Malware Bytes and Comodo.

Any suggestions? Should I try a different AV program?

Thanks,

Dave

Answer:Avast 5 Behavior Shield Slows Down XP?

hello daveplaysbass,The behaviour shield is a bit of a mystery! There's quite a few questions about it on the Avast forums and no real answers. I think the guys on there have been waiting for months for a 'promised' explanation from an Avast official. Found out a few things tho. This is a quote from an interview with a Avast official ...."The Behavior Shield that we shipped in version 5.0 is a new component that is going to be further developed moving forward. For example, in version 5.1, we will be adding more sensors that will allow for even finer-grain filtering.For now, the Behavior Shield is focused on exploits coming via typical mechanisms (browser, PDF reader, and flash vulnerabilities, for example). It also closely monitors all kernel-mode code (drivers) loaded into the operating system, and is able to detect zero-day rootkits."So whilst it's new and not operating at it's fullest potential, it still is an important part of Avast!It's not supposed to use hardly any system resources, but a few people have had problems with it conflicting with other software. One person had the problem of it conflicting with the 'Payed' version of Malwarebytes. And thats interesting because my set up is the same as yours, Avast(free), Comodo firewall(free) but i have the Free version of Malwarebytes, and i have no problems with conflicts.Its worth checking to see if there's any information in the Behaviour Shield report( at the bottom of the Behaviour shield page) in th... Read more

1 more replies
Relevance 84.87%

I am running Windows 7 - 64 bit on my laptop. I currently have Avast Internet Security installed and I have tried to uninstall the Avast software as I wish to change my antivirus software. I have tried uninstalling in safe mode using the Avast Clear utility. Unfortunately after using this utility the Avast program still remains on my hard drive in Program Files which I then have to delete manually. After doing so and restarting my computer I have no internet connection and the only way I can restore my internet connection is by copying the Avast program back into my Program Files. This is very frustrating and annoying and I would really appreciate it if someone could help me to resolve this problem so that I can remove Avast without losing my internet connection.
 

Answer:Solved: Internet connection lost when avast internet security uninstalled

moved to networking forum

This is the program you are using
Avast
http://files.avast.com/files/eng/aswclear.exe
correct

How to uninstall avast and also use the removal utility here
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=504

Have you also tried removing the program via control panel ?

and the only way I can restore my internet connection is by copying the Avast program back into my Program Files.Click to expand...

do you mean to just COPY or re-install ?

would you check the device manager and also provide an ipconfig /all when you have the problem
------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and pa... Read more

3 more replies
Relevance 84.46%

It happens that sometimes my laptop's internet connection blocks itself and it stops working. (the common yellow sign). It fixes when i disable Avast Premier Firewall and disable & re-enable the wifi. Then i have connection and can turn the Firewall back on, and have no problem for a while.

Any ideas why this may be happening? Haven't tweaked much the Firewall since it isn't that advanced.

Thanks!
 

Answer:Avast Premier Firewall blocking my internet connection

RoboMan said:


It happens that sometimes my laptop's internet connection blocks itself and it stops working. (the common yellow sign). It fixes when i disable Avast Premier Firewall and disable & re-enable the wifi. Then i have connection and can turn the Firewall back on, and have no problem for a while.

Any ideas why this may be happening? Haven't tweaked much the Firewall since it isn't that advanced.

Thanks!Click to expand...

backup your current settings except the firewall -> reset everything -> restore from the backup and not the firewall rules
if the problem still persists -> set the firewall rule to auto-decide and also check the allowed ports for each applications
disable windows firewall to prevent conflictions
choose your wifi as Private, uncheck "Friends"

avast firewall is a bit hard to play with and it may cause some unexpected problems
first we should let it auto-decide for a few days and then we can play around with the settings
 

2 more replies
Relevance 84.46%

Hello,

I have recently caught a virus. While surfing the web, I suddenly had a number of pop ups. Avast found some suspicious files (lapeg.scr), and I directed Avast to delete them. I restarted my computer and the pop ups came back immediately. I tried "Ctrl+Alt+Del" in an attempt to open the Task Manager, but it would immediately force close, as well as any other program I tried to open.

I restarted the computer again and noticed that "Start Up" programs, such as Avast, would start before the virus disabled them. I was able to open a few programs before the virus started blocking executables again. Because Avast was able to start running, I rescanned my computer and deleted the viruses found, then restarted the computer. This stopped the blockups, and everything seemed fine until I discovered that my internet was disabled.

Currently, my computer seems fine and runs very quickly, but my Internet Connection shows that it is "Disabled". When I right-click to enable it, the status changes to "Enabled", but I still cannot connect to the internet. When I return to Network Connections, the Internet Connection is magically "Disabled" again. I know I have a connection because I am using another PC with the same connection to write this. Any ideas?

Thanks in advance for your help.
DDS (Ver_10-11-27.01) - NTFSx86
Run by Valued Customer at 16:07:59.40 on Tue 11/30/2010
Internet Explorer: 6.0.2900.5512
Microsoft Windows... Read more

Answer:Internet Connection Permanently Disabled after Avast Clean

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

25 more replies
Relevance 84.46%

I just scanned for viruses and removed over 400 threats. Now no internet connection, even though the network drivers are still installed.

What can I do to get internet connection back?
 

Answer:Just scanned and removed 400 threats with AVAST...now no internet connection

If on XP load a command prompt, once there type:

netsh int ip reset c:\fix.txt

If on Vista, on the command prompt, before clicking over it, right click and select run as admin, there type the same command.

Hope it helps

oldmx
 

1 more replies
Relevance 84.46%

I just scanned for viruses and removed over 400 threats. Now no internet connection, even though the network drivers are still installed.

What can I do to get internet connection back?
 

More replies
Relevance 84.46%

Hi there,
I wonder if anyone can offer any help please?
System:
My computer is an acer aspire laptop, running windows 7 Home premium service pack 1, 32-bit system. The Avast I have is the free version of 6.0.1125 with virus definitions 110616-0 which is up to date as of time of writing this post.
I have disabled windows firewall, and have no other anti virus programs installed.
The Problem:
When I start up my laptop its starts up as you would expect, but when I try to access the internet it will not connect at all to any web page, the browser opens but I get a continuing message saying connecting, but it never completes. However if I disable avast I can then connect to the internet as normal, I can then enable avast and continue to be connected to the internet.
The same problem occurs when I use Internet explorer, Mozilla firefox, and Google chrome.
It is a bit of a pain having to disable and enable avast each time to be able to connect to the internet, has anyone had this problem before or can offer me any advice please?
What I have tried so far:
I have already described that I have tried disabling the windows firewall which doesn't help.
I have uninstalled and reinstalled avast and re-registered to avail.
I have tried using Internet explorer, firefox, and google chrome.
Thanks, John :)

Answer:Avast 6.0.1125 not allowing internet connection on startup

Try contacting AVAST support link text

6 more replies
Relevance 84.46%

When I boot up my laptop, an ACER Aspire 5738G, it wont connect to my wireless internet, the icon is frozen but if I right click it and run a troubleshoot problem it fixes it, after about 5minutes, even though the troubleshoot says it hasn't done anything and avast! antivirus will not turn on any of the active shields, it says "Unable to start the file system shield, shield unreachable" for all of them. it also wont update because the "avast! service is not running" I tried repairing the install but that did not work.

the main problem is in order to reinstall avast! I have to reboot, and each time I reboot I don't know if it will connect to the internet, I have to try 4 or 5 times to get it to work, what is wrong? I can't think of anything outside of a bad network card? even then, I am writing this on the laptop so it is working, bad hard drive? messing up services like network and avast!?

~edit
Under services in computer management the avast service is listed as Starting, I am unable to change anything as "Access is denied" however I am the Admin account, the only account too

Answer:[SOLVED] internet connection and avast! not booting properly

late edit, it seems lots of people are experiencing similar problems with avast! recently, a bad update perhaps

3 more replies
Relevance 84.05%

S y s t e m I n f o r m a t i o n

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
System Manufacturer INTELR
System Model AWRDACPI
System Type X86-based PC
Processor Intel(R) Pentium(R) 4 CPU 2.40GHz, 2394 Mhz, 1 Core(s), 1 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 27/01/2004
SMBIOS Version 2.2
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "6.1.7600.16385"
Installed Physical Memory (RAM) 1.50 GB
Available Physical Memory 536 MB
Total Virtual Memory 3.00 GB
Available Virtual Memory 1.69 GB

I installed AVAST Free Antivirus Version 5.0.677

Enabled the REAL-TIME SHIELDS (which include 7 options) all listed below:

File System Shield
Mail Shield
Web Shield
P2P Shield
IM Shield
Network Shield
Behavior Shield

I'm only able to enable 6 of the 7 Shields without locking out all internet web page traffic loading.
Every time I enable the WEB SHIELD it prevents any pages loading.

My questions are why, how do I correct it & what exposure does it present not having it enabled???

Any help to resolve these issues would be really appreciated.!
 

More replies
Relevance 84.05%

Hello,
For several days AVAST keeps popping up all the time messages like this one:
 
"MAIL SHIELD SECURITY EXCLUSION
Avast has indentified a problem with this site certificate.
You can add this certificate as an exclusion, if you are sure about it.
Click the 'View' button for more details about the certificate.
If you want to change your certificates/exclusions, please open the Windows Certificate browser and perform the required operations directly from within the system certificate storage.
Legitimate public sites and mail servers should not ask you to do this.
 
SERVER
Location: smtp.stcable.net
Process: C:\Windows\SysWOW64\regsvr32.exe
CERTIFICATE STATUS
This site attempts to identify itself with invalid information.
Problems:
The certificate is not trusted."

 
I either close it or select "CANCEL" but it starts to worry me. I saw another topic with the same problem but it's closed without solution. Here's the contents of the FRST.txt report:
 

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 12-11-2016
Ran by USER (administrator) on ОЛЕГ-PC (14-11-2016 19:47:08)
Running from C:\Users\USER\Desktop
Loaded Profiles: USER & UpdatusUser (Available Profiles: USER & UpdatusUser)
Platform: Windows 7 Ultimate Service Pack 1 (X64) Language: Български (България)
Internet Explorer Version 11 (Default browser:... Read more

Answer:Avast keeps asking for Mail Shield Security Exclusions

I'm sorry for the second topic, the browser gave me internet error (or something) and I clicked refresh.

1 more replies
Relevance 84.05%

Hello,
For several days AVAST keeps popping up all the time messages like this one:
 
"MAIL SHIELD SECURITY EXCLUSION
Avast has indentified a problem with this site certificate.
You can add this certificate as an exclusion, if you are sure about it.
Click the 'View' button for more details about the certificate.
If you want to change your certificates/exclusions, please open the Windows Certificate browser and perform the required operations directly from within the system certificate storage.
Legitimate public sites and mail servers should not ask you to do this.
 
SERVER
Location: smtp.stcable.net
Process: C:\Windows\SysWOW64\regsvr32.exe
CERTIFICATE STATUS
This site attempts to identify itself with invalid information.
Problems:
The certificate is not trusted."

 
I either close it or select "CANCEL" but it starts to worry me. I saw another topic with the same problem but it's closed without solution. Here's the contents of the FRST.txt report:
 

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 12-11-2016
Ran by USER (administrator) on ОЛЕГ-PC (14-11-2016 19:47:08)
Running from C:\Users\USER\Desktop
Loaded Profiles: USER & UpdatusUser (Available Profiles: USER & UpdatusUser)
Platform: Windows 7 Ultimate Service Pack 1 (X64) Language: Български (България)
Internet Explorer Version 11 (Default browser:... Read more

More replies
Relevance 84.05%

Good day,
 
I've been getting a lot of alert from avast as per the topic title. The specifics of it are as below
 
Object: hxxp://69.65.5.105/ (Changed tt to xx in the URL for obvious reason)
Infection: URL:Mal
Process: C:\Program Files (x86)\FileZilla Server\FileZilla Server.exe
 
Avast will keep on alerting me at a very random interval. sometimes as often as once every 4-5 minutes. When I stop the FileZilla Server service, the alert will stop too. As soon as I start the service again, avast will immediately start alerting me again. One peculiar things I have noticed since avast started alerting me on this is that I cannot download any file directly from the browser (Chrome, Firefox) anymore. I started noticing this one when I wanted to download DDS. 
 
Anyway, I've got my hand on the DDS software from another PC. Unfortunately running the software gave me the following error message
 
"DDS is not meant to run in 'Compatibility Mode'. The program shall now exit."
 
Thus I'm not able to produce the logs to accompany this post. By the way, I'm using Windows 8.1 Pro (64-bit). I'm pretty sure I'm infected and any help will be much appreciated.

Answer:Avast web shield has blocked a harmful webpage

Hello and Welcome on board ,my Name is Machiavelli and I will assist you with your problem.If you booted into safe mode on your computer then print my instructions!I'm in the 'Malware Staff Team' and will provide you with advice:To remove Malware on a computer can be very complicated. Malware (malicious software) is able to hide and so I may not be able to find it so easily. In order to remove Malware from you Computer, you need to follow my instructions carefully. Don't be worried if you don't know what to do. just ask me! Please stay in contact with me until the problem is fixed.Below are a few tips:Removing Malware is usually very difficult.We need to search and analyse a lot of files. As this is done in our free time, please be patient especially if I don't answer every day!Please follow these instructionsIf you don't follow the instructions your computer may crash. If you fix your PC by yourself, this can be very risky!Please stay in contact with me until your problem is resolvedAs Malware may not be totally removed in one session or in one day, please stay in contact with me until the problem is resolved.Please don't run any other tools without consulting with me as this can complicate finding and removing all MalwareDon't run any tools while I'm fixing your PC. That is counter productive and again, will only complicate finding and removing all Malware!Read my post completelyIf you don't do so, you may make mistakes that could result in your System crashing by your own ... Read more

4 more replies
Relevance 83.23%

I get this specific error "avast! Web Shield has blocked a harmful webpage or file
 
Infection: URL:Mal
 
Process: C:\Windows\System32\svchost.exe"
 
Everytime I opened up google, I actually removed avast thinking malwarebytes would remove it, but it didn't. I did multiple threat runs on avast + malware, stuff showed up I got rid of it, yet it's still here. I don't see the error anymore only because I removed the avast, I want to get rid of it could someone help me.
 
I also get something called Nexxtcoup on my google extensions, everytime I remove it, I'll close google and then bam it's back there.

Answer:avast! Web Shield has blocked a harmful webpage or file

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program.
At the end, be sure a checkma... Read more

1 more replies
Relevance 83.23%

Every time I click on the Account hyperlink to access my YouTube account on YouTube Avast Network Shield blocks the attempt. This is obviously a false alarm but I don't see a option to edit it's block list or to make a exception though I see it for the Web Shield. Is there anyway to fix this or do I have to pause it each time I want to access the account page on YouTube because thats the only thing that works.
 

Answer:Avast Network Shield Blocks YouTube/Account

Outlawstar15a2 said:





Every time I click on the Account hyperlink to access my YouTube account on YouTube Avast Network Shield blocks the attempt. This is obviously a false alarm but I don't see a option to edit it's block list or to make a exception though I see it for the Web Shield. Is there anyway to fix this or do I have to pause it each time I want to access the account page on YouTube because thats the only thing that works.Click to expand...

You're not alone, see Avast forum. Avast has acknowledged the problem and an update should be available soon.
 

1 more replies
Relevance 83.23%

Hello Guys,
My system:
Toshiba  / Satellite C55-A   /  Intel ® Celeron  ® N2820
64 bit Windows 8.1
I am at the end of my rope. I have tried everything. First, let me say I am not good at technical things on a computer, just enough to be dangerous. So if some things I say seem crazy, they probably are.  So here is the story. About a week ago I received a email on my go daddy webmail.  www.login.securserver.net. That is how I long into that email. Now, that is not my main email. My main email is gmail, which I use the most.
The email I received on the go daddy email was a Notice of Apperance in Court #00406341. It contained a zip file,  Court Notification 00406341.zip.   Of course being stupid, I unzipped the file, thinking it was something important, since I have some court cases ongoing for business.
With research  I think it is a Kuluoz or another one that starts with  A.  cant remember.
It put a zip file in my downloads folder  Court_Notification_00406341.doc, which shows as File Type: Java Script file, 8.84kb.  That is the only one I noticed, not sure if they are more somewhere.  Then things started getting a little weird. Nothing major, I still get emails, still send them, and my system seems to be running normally, except for Avast Mail Shield security exclusions ,  It keeps poping up at least 40 times a day, saying 
 
Now, here I used to get different info, like websit... Read more

Answer:Avast keeps giving me Mail Shield Security Exclusions

hi,
 
We will start with FRST to remove some items from the log.
 
Usually Iam only on this site once or twice per day so you may not get a reply from me until the next day.
 
Copy/paste whats below in the box into notepad. Save it as fixlist.txt in the same location you have FRST, your desktop. Click the FRST icon like before and this time click on the fix button just once. When done you will find a fixlog on your desktop. Please post the fixlog in your reply. Machine may reboot to finish the process.

HKLM\...\Run: [] => [X]
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Page_URL =
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Search_URL =
SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
C:\Users\Philip\tmp2098815588907764838.exe
C:\Users\Philip\tmp3347511962698503720.exe
C:\Users\Philip\tmp7839474401173251832.exe
2014-03-10 16:57 - 2014-03-10 16:57 - 0000000 ____H () C:\ProgramData\DP45977C.lfl
SearchScopes: HKU\S-1-5-21-2793440623-1628646824-2415799637-1001 -> {21A3F5B1-BB9E-458A-815D-54E44AA350A8} URL =
CHR HKU\S-1-5-21-2793440623-16286... Read more

5 more replies
Relevance 83.23%

Working on a computer with 32-bit Vista. Windows Updates appear to be stuck - any updates are rolled back with the error of them "not being configured properly". Tried Googling and trying individual update solutions, but no luck.
 
PC had Microsoft Security Essentials installed, I removed it and installed Avast. Although Avast installs, the Web shield appears to be permanently disabled.
 
I have run Adwcleaner, Malwarebytes Anti-malware and Eset online scanner.  A few low-level threats were found and cleaned, but nothing has changed with the symptoms above.
 
Thanks for the help!
 
 
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version:05-03-2016 01
Ran by Shari (administrator) on P2JOFFICE (21-03-2016 11:16:46)
Running from J:\
Loaded Profiles: Shari (Available Profiles: Denise Pauls & Shari)
Platform: Windows Vista ™ Home Premium (X86) Language: English (United States)
Internet Explorer Version 8 (Default browser: FF)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe
(Microsoft Corporation) C:\Windows\System32\SLsvc.exe
(Microsoft Corporation) C:\Windows\System32\rundll32.exe
(AVAST Software) C:\Program Files\AVAST ... Read more

Answer:Vista not accepting updates & blocking Avast web shield

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the LogFile button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Check off the element(s) you wish to keep.Click on the Clean button follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleanerCx.txt (x is a number).===I need more information. Please run this tool.Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)and save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Pleas... Read more

16 more replies
Relevance 83.23%

Good Day
 
I have an Avast Premier antivirus
and recently this pop-up has been coming up frequently(actualy starting to be annoying now)
I have done a full scan and nothing seems to help.
I have attached the logs i ran with DDS
help would be apreciated,
thanx
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.17207  BrowserJavaVersion: 10.67.2
Run by user at 9:02:46 on 2014-08-08
Microsoft Windows 7 Professional   6.1.7601.1.1252.44.1033.18.1954.340 [GMT 1:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
FW: avast! Antivirus *Enabled* {2F96FC65-F07D-9D1E-5A6E-3DA5C487EAF0}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\AVAST Software\Avast\afwServ.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\BlueStacks\HD-LogRotatorService.exe
C:\Users\user\AppData\Roaming\DefaultTab\DefaultTab\DTUpdate.exe
C:\PROGRAM FILES\FOXIT SOFTWARE\FOXIT READER\Foxit Cloud\FCUpdateService.exe
C:\Program Files\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explor... Read more

Answer:Avast! Web Shield has blocked a harmful webpage or file

Hello tonata I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", ... Read more

15 more replies
Relevance 83.23%

Hello I'm having problems with the Avast! web shield popping up very often and have no idea what to do. Pop ups go along the line of
 
Avast Web Shield has blocked a harmful webpage or file.
  Object:  htp://filesonlinehere.com/sync/?rmbs=...
Infection:  URL:Mal
Process:  C:\Program Files (x86)\...\chrome.exe
 
I have posted the DDS log below
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 11.0.9600.17496  BrowserJavaVersion: 10.67.2
Run by LEOLEOLEOLEO at 1:06:42 on 2015-01-11
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.1.1033.18.8141.4816 [GMT -8:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spybot - Search and Destroy *Enabled/Updated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
FW: avast! Antivirus *Disabled* {2F96FC65-F07D-9D1E-5A6E-3DA5C487EAF0}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:... Read more

Answer:Avast! Web Shield has blocked a harmful webpage or file

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Check off the element(s) you wish to keep.Click on the Clean button follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).===Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)and save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first t... Read more

11 more replies
Relevance 83.23%

So basically I only installed the behavior shield from the avast installation wizard. I was thinking having Kaspersky as my main AV along with avast's behavior blocker is a good set up. However, admittingly I am a novice, and I don't know if these two will clash. So far, everything seems to be going smoothly, but the WD notification icon is displaying that X and is saying I shouldn't have more than one AV installed. Thanks.
 

Answer:Using Kaspersky free with only Avast Behavior Shield installed.

I personally think it should work ok running these 2 programs if Avast is only enabled for behavior blocking.
 

20 more replies
Relevance 83.23%

I'm sure you've seen these topics before...
I need some help about the constant popups avast has given me FOR EXAMPLE
 
Avast Web Shield has blocked a harmful webpage or file.Object:  htp://filesonlinehere.com/sync/?rmbs=...Infection:  URL:MalProcess:  C:\Program Files (x86)\...\chrome.exe
 

 
If there is anything I need to provide, please elaborate and I will be grateful to supply it

Answer:Avast! Web Shield has blocked a harmful webpage or file

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Download Malwarebytes' Anti-Malware from HereDouble-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).The scan may take some time to finish,so please be patient.If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Log... Read more

18 more replies
Relevance 83.23%

Hello!
 
I installed Avast recently and have the premium trial version of it at the moment. Every so often, there's a notification that pops up with "Avast! Web Shield has blocked a harmful webpage or file", and some random website. It notifies that it's running through Chrome even when I'm not currently running it (I'm mostly using Firefox). I believe my computer may be infected because I started seeing ads that appear normally where they shouldn't (with a description like ads by deall2ddeualit), and some Firefox addons that enabled these ads that were installed without me knowing about it.
Somewhat related, I allowed a scan from Avast of the computer files while it was booting up and accidentally unplugged the power which turned off the computer mid scan. When I booted it up again, I was entered into something like a temporary account where all my saved documents were pretty much gone. After another reboot, it did the same thing except now it stated that the copy of windows was not genuine. And after a third reboot, everything seemed restored. However, it feels as though start up is somewhat slow now. I'm not quite sure what happened here.
I'm not quite sure where to start, but I believe I need to provide a log? How do I go about doing that?

 

Answer:Avast! Web Shield has blocked a harmful webpage or file

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/545315 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

2 more replies
Relevance 83.23%

Hello, Thanks for being there for us.
I have a problem with my computer. After downloading a PDF file which instead of opening, suddenly disappeared and I cannot locate it. From there on whenever I open Firefox or iexplorer, Avast starts alerting me that it’s blocking a harmful website or file. Although these alerts stop when I go offline and so far the computer is running properly. Kindly assist me to fix this problem.
 
Thanks alot.
 
Taha

Answer:Avast web shield blocking harmful website whenever i go online

Hello Taha,please run a FRST scan to start with:Please download Farbar Recovery Scan Tool and save it to your Desktop.(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)Start FRST with administator privileges.Make sure the option Addition.txt is checked and press the Scan button.When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.Please copy and paste these logs in your next reply.

9 more replies
Relevance 83.23%

Can anyone suggest the most appropriate settings for COMODO HIPS so that it would work with Avast behavior shield in tandem?
 

Answer:Avast Behavior Shield with COMODO HIPS. Which settings should I use?

U can use safe mode in comodo hips. It should work realy nice with the behavour shield from avast. Well, i would turn off hips totaly if u use comodo firewall and avast. there is no need for hips.
 

5 more replies
Relevance 83.23%

Q. 1.There is a Heuristic Scale and Test Whole file box in File shield.
Should I Scale up it to high (from normal) and check the "Test whole File" box, for better protection?

Q 2. There are two tabs in File Shield settings, "Scan when opening" and "Scan when Writing"
Should I tick the Scan All files in both Opening and Writing for better Protection? (It will scan all files that are being opened or written in the system but there will be negative impact that IDC)

Q. 3. Should I tick "All Packers" or go with Default packers.

Q. 4. Should I activate Avast Aggressive Hardened mode because I don't like Voodooshield as it shows its Pro Version Advertisement in every Startup which is too much annoying for me.
 

More replies
Relevance 83.23%

For a week, I have been getting constant alerts from Avast!, and since I updated Malwarebytes, it is also giving me alerts.
 
Avast! Alert: 
Avast! Web Shield has blocked a harmful webpage or file.
Object: http://brozblagrom-c2.com/online/526 (This changes with ever new alert popup, usualy 6 or more will show up at once)
Infection: URL:Mal
Process: C:\Windows\System32\svchost.exe
 
Malwarebytes Alert: 
Malicious Website Blocked
Domain: forteen-meters7.me
IP: 5.45.6.199
Port: 50271
Type: Outbound
Process: C:\Windows\System32\svchost.exe
 
 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 9.0.8112.16457  BrowserJavaVersion: 10.45.2
Run by Kistoway at 16:17:04 on 2014-06-28
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3564.1531 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
FW: avast! Antivirus *Enabled* {2F96FC65-F07D-9D1E-5A6E-3DA5C487EAF0}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microso... Read more

Answer:Avast! Web Shield has blocked a harmful webpage or file

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/539339 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

11 more replies
Relevance 82.41%

Hi,
I had Internet access this morning on my desktop computer prior to upgrading my free avast software to the trial version.
After I upgraded it, I no longer can access the Internet. I'm not sure how or why that happened but I was wondering if you could help me to restore my connection please.
I rang my service provider and they were unable to help.
I'm running Windows XP.
My modem is showing as connected and my computer is picking up the signal from the Ethernet cable also. When I hover the mouse over the local area connection icon it shows that the Internet is connected but the browsers all say Server Not Found.
Please help. Thanks
Sharon
Phone: 00353862637387.
( PS. This message is from my iPhone)

Answer:no internet connection Since i upgraded my free avast to the full trial version

UPDATE - SOLVED!!!
 
I found this answer online in an internet forum similar to this one:  See Below:
 
*** The 2nd Method worked like a charm for me. 
Method 1 is not suitable for Windows XP. ***
 
Source: http://ccm.net/forum/affich-352352-connected-to-the-internet-but-can-t-browse
 
Posted by: allen007 Sep 10, 2012 11:53AM
 
Follow these steps incase your Internet connection is connected but you cant browse using any of the browsers.
You might be able to play games online like CS 1.6,DOTA or HORN but JUST cant access any website.
METHOD 1:
>> Resolve your DNS settings to that of Google's
1. Go to LAN settings
Control panel > Network and Inernet > Change adapter settings > Right click on local area connections > Properties > Click on IPv4 > Properties >
Use following DNS server address > Preferred DNS : 8.8.8.8 Alternate DNS: 8.8.4.4.
Check validate settings upon exit.
If it still doesnt work then repeat the above steps but uncheck validate settings.
METHOD 2:
>> WINSOCK reset
1.Go to run and type 'cmd' (Run as administrator)
Type "netsh int ip reset resetlog.txt" and press enter
Type "netsh winsock reset" and press enter
Reboot
METHOD 3:
>>DNS Flush
1.Go to run and type 'cmd' (Run as administrator)
Type "ipconfig /flushdns" and press enter
Reboot
If none of the above methods work then do a boot time scan using your antivirus cos it might be a virus attack thats causing the problem.
 

1 more replies
Relevance 82.41%

I have gotten an error message from Avast when downloading email.

The message says that Avast mail shield cannot scan the emails because
I have an SSL secure connection configured in the mail client, Outlook Express 6.

Both incoming and outgoing server ports have "This server requires a secure connection (SSL)" ticked ON.

I think this setting may be required for att.yahoo.com servers. :confused

Should I just disable the mail guard in Avast?

Thanks
 

Answer:Avast Mail Shield not working with AT&T account and Outlook Express

Have you read this?
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458
 

1 more replies
Relevance 82.41%

I keep getting messages from avast saying it is blocking a webpage or file. My task manager shows there are a lot of processes running. My computer is acting really slow now, and it started making buzzing noises, and on startup the fan is making an incredible racket as well. Malwarebytes hasn't found anything. What should I do? I saw other people post, but there were warnings not to repeat these things. 
 
Each warning has three fields, object: infection: and Process: 
usually says http;//f0fff0...... or fa8072 or maybe go.wymedia
 
infection is always url mal
 and process is generally windows syswow64/dllhost or program files....iexplores/exe

Answer:Avast popup - web shield has blocked harmful webpage or file

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scr... Read more

20 more replies
Relevance 82.41%

Cleaning up my daughters computer - Dell Vostro 260 - Intel I5-2400, 4GB RAM, Windows 7 Home Premium 64bit.
 
Ran Malwarebytes, adwcleaner and CCleaner.  Installed avast free and ran boot time scan.   
 
Now receive continuing popups from avast stating:
 
avast! Web Shield has blocked a harmful webpage or file. 
Object:  hxxp://on-bend.com/b/opt/CB8F9...............
Infection:  URL:Mal  Process: c:\Windows\explorer.exe
 
Also appears that MS Update does not work and some downloads are being blocked.
 
Ran DDS as directed.  Only produced Attach.txt file (Below).  Rechecked and the DDS.txt box was checked - reran but did not produce this file.
 
Thanks in advance!!
 
********************************************
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 3/10/2012 10:44:31 AM
System Uptime: 1/7/2005 6:12:05 PM (83176 hours ago)
.
Motherboard: Dell Inc. |  | 0GDG8Y      
Processor: Intel® Core™ i5-2400 CPU @ 3.10GHz | CPU 1 | 3101/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 454 GiB total, 332.036 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: Photosmart C6300 series
Device ID: ROOT\IMAGE\0000
Manufacturer: HP
Name: Photosmart C6300 series
PNP Device ID: ROOT\I... Read more

Answer:avast! Web Shield has blocked a harmful webpage or file - explorer.exe

Hi there,this is malware for sure. Please run the following scans:Step 1Please download TDSSKiller and save it to your Desktop.Start tdsskiller.exe with administrator privileges.Accept the EULA and the KSN Statement.Click on Change parameters.Make sure that all available options (except "Loaded modules") are checked and click OK.Click on Start scan.If any threats are found don't delete them but choose the Skip option for all of them.Click on Report to open the log file. (It is also saved at C:\TDSSKiller.<version_date_time>_log.txt).Copy and paste its contents in your next reply.Step 2Please download Farbar Recovery Scan Tool and save it to your Desktop.(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)Start FRST with administator privileges.Make sure the option Addition.txt is checked and press the Scan button.When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.Please copy and paste these logs in your next reply.

11 more replies
Relevance 82.41%

Hi there, My laptop and i are in deep trouble. 2 days ago, i was trying to download a game from the internet and it got me to this. i was opening a lot of links and pages, installing and uninstalling a lot of stuffs and right now, im in big trouble. There is an ads keep popping up on the bottom right corner of my desktop, and it keep on popping up throughout the day. at first it was a chinese game ads and then it becomes a chinese shopping ads and others. it pops up everytime i turn on my computer, and i wasnt even on the browser and it pops up. soon after that, my antivirus which is avast keep on giving this message 'Avast! Web Shield has blocked a harmful webpage or file URL: hxxttp://js.union001.com/PClick.aspx?AID=19927&KEY=CF3C8B99B339869B0A2895A79B102D884535DEAF40EC8624Infection: URL:MalProcess: C:\Program Files (x86)\t_201601210117\201601210117\lsas.exe.it is so annoying and i dont know how to fix this. I have read through some of the forum here, but still i do not understand what should i do first. would someone please help me. i do not wish to format my laptop please. im running windows 7 X64bit. im very grateful if someone could provide me steps by steps instruction so that i could catch up on what to do and im new here. thank you very much for any of your help.

Answer:'Avast! Web Shield has blocked a harmful webpage or file' with ads keep popping

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Download Malwarebytes' Anti-Malware from HereDouble-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).The scan may take some time to finish,so please be patient.If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Log... Read more

6 more replies
Relevance 82.41%

Hi, My laptop keeps getting a popup from avast stating this below Avast web shield has blocked a harmful webpage or file Object:  http://weath4us.info/qOxXS:f<GM///Infection:  URL:MalC:\users\joseph\AppData\Roaming\CrashRep\GUP.exe Joseph is the user of this laptop.  This popup come up whether I'm browsing the internet or just on my desktop in word or something similar.  I have run spybot and only thing it finds is Browser:cache for internet explorer.  I have windows 10 home on a Toshiba Satellite.  What do I need to do?  Do I have a virus on my laptop? Thanks,Joseph   Here is the log info  --------------------------------------------------------------------------- SecurityCheck by glax24 v.1.4.0.32 [01.11.15]WebSite: www.safezone.ccDateLog: 24.12.2015 00:27:43Path starting: C:\Users\Joseph\AppData\Local\Temp\SecurityCheck\SecurityCheck.exeLog directory: C:\SecurityCheck\IsAdmin: TrueUser: JosephVersionXML: 2.20is-21.12.2015___________________________________________________________________________Windows 10(6.3.10586) (x64) Core Lang: English(0409)Installation date OS: 21.12.2015 01:01:20LicenseStatus: Office 15, OfficeO365ProPlusR_Subscription1 edition Timebased activation will expire :84194 minutesLicenseStatus: Windows®, Core edition The machine is permanently activated.Boot Mode: NormalDefault Browser: C:\WINDOWS\system32\LaunchWinApp.exeSystemDrive: C: FS: [NTFS] Capacity: [... Read more

Answer:Avast Web Shield has blocked a harmful webpage or file.... am I infected

Uninstall Spybot from your machine. Then Download Security Check to your desktop, right click it run as administrator. When the program completes, the tool will automatically open a log file, please post that log here in your next post.
 
Adware Cleaner Scan.
 
Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Scan button.
When the scan has finished click on Clean button.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
 
JRT Scan.
Please download Junkware Removal Tool and save it on your desktop.
 
Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log is saved to your desktop and will automatically open.
Please post the JRT log.
 
Adware Removal Tool Scan.
 
Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.
 
 

 
Hit Ok.
 

 
Hit next m... Read more

5 more replies
Relevance 82.41%

I recently had to restore from a system image (full restore of C:\ drive where my program and system files are kept, no changes to D:\ so my personal files weren't reset, and probably some temp files and preferences weren't either) and after doing so, and then reinstalling avast onto this system image (the image was made at a time when I had a different antivirus) I encountered a problem with firefox which seems to be something to do with conflicts with it and avast.
Immediately after the system imaging firefox worked fine, and immediately after avast's installation avast worked fine too. The I updated both of them to the latest state, restarted and logged back on. This time when I opened avast to go to google I got a warning about a certificate on google's page being unrecognised (Unfortunately I can't remember the exact wording), But I was able to follow some of the options on the dialogue brought up by firefox and see a certificate related to avast was causing the issues. I tested by temporarily disbaling avast's web and mail shields and opening firefox again, that time it went to google.co.uk without issues. I turned the web and mail shields of avast back on and I got the same certificate problem again.
Eventually I used the "I know the risks button" in firefox and created an exception, which I think might not have been the best way to solve this. Because I still had problems loading other https pages (for exmaple the links to google plus or gmail from the google home pa... Read more

Answer:Conflicts involving avast's web/mail shield certificates and firefox

It's a known issue with avast! from my experience, take a look.https://support.mozilla.org/fr/questions/981937https://forum.avast.com/index.php?topic=161376.0http://kb.mozillazine.org/SSL_Security_Errorhttps://support.mozilla.org/fr/questions/1032509I think the instructions you are looking for are in the first link.

16 more replies
Relevance 81.59%

I'm running Windows 7, have avast free, and the end of june it all went to hell.

Firefox, Chrome, Avast, Word and a few other programs will not open or run (avast is apparently turned off, not by me) and when icons are clicked, the error message : "The program can't start, because NSI.dll is missing from your computer; try reinstalling to fix"

... I didn't delete it. This only happened after the wireless internet router was unplugged (I clicked the safely remove hardware and waited till it said it was ok to remove it) for a day then plugged back in. That night everything ran fine, internet was ok. Next morning, nothing works!

Tried system restore, that didn't work.
Never had a problem Avast couldn't fix. So I put the computer into safe mode to run Avast... Avast won't run. At all. And I know it should, I've done that before. Same error message.

So Malwarebytes was recommended, and since I can't use the internet on the broken computer, I installed Malwarebytes from a disk. I put the computer into safe mode with networking (because I was told Malwarebytes would have to update) and I can see that the internet is working fine, I have a really good connection and signal strength.
But Malwarebytes won't run. I click it, it says the database is like 197 days out of date, do I want to update. Clicked yes, this error message pops up " Run time error 53" File not found: mbamnet"
OK. So I click Malwarebytes again, ch... Read more

Answer:Avast & internet won't run, error saying b/c of "missing NSI.dll"

I am checking the defogger info.

11 more replies
Relevance 81.59%

Recently I've been getting the critical error with my start menu and cortana.
Of course after a few restarts and prays eveything works normal.

But after seeing a posts in d general discussion area I saw many individuals say avast is responsible for the error.

Can anyone give strong evidence that this is true?

More replies
Relevance 81.59%

Recently I've been getting the critical error with my start menu and cortana.
Of course after a few restarts and prays eveything works normal.

But after seeing a posts in d general discussion area I saw many individuals say avast is responsible for the error.

Can anyone give strong evidence that this is true?

More replies
Relevance 81.59%

Hello! Hope I'm in the right place!
 
Last night I was just playing RuneScape and had two safe webpages open, when suddenly my computer restarted on its own for no reason. After restarting, I logged back in and now my Avast! keeps popping up saying that it has blocked a malicious URL, even when I'm not using the internet. Here is what it says:
 
avast! Web Shield has blocked a harmful webpage or file
 
Object: (Various, I will post pictures)
 
Infection: URL:Mal
 
Process: C:\Windows\System32\svchost.exe
 
I have ran Malwarebytes, Rkill, aswMBR, and Avast, all have come up clean except Malwarebytes, I will post my logs for aswMBR and Rkill as I do not know how for Avast! and every time I try to export my log for MBAM it keeps crashing. 
 
This isn't affecting my computer's performance, other than the MBAM thing, but it is very annoying and I hope someone can help me solve this issue. 
aswMBR log: aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software
Run date: 2014-04-17 22:32:39
-----------------------------
22:32:39.365    OS Version: Windows x64 6.1.7601 Service Pack 1
22:32:39.365    Number of processors: 4 586 0x2A07
22:32:39.366    ComputerName: DAVIDSIMON-PC  UserName: David Simon
22:32:41.122    Initialize success
22:32:43.930    AVAST engine defs: 14041703
22:32:56.680    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
22:32:56.... Read more

Answer:"Avast! Web Shield has blocked a harmful webpage or file" coming up all the time

Hello,
 
 
I think that you have Zekos (Pigeon) on board:
 
 * C:\Windows\System32\rpcss.dll : 515,072 : 11/20/2010 11:24 PM : d8d58144e133b0d429b69671f1300cb2 [NoSig]
 +-> C:\Windows\winsxs\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.17514_none_c7f0e16b547f887d\rpcss.dll : 512,000 : 11/20/2010 11:24 PM : 5c627d1b1138676c0a7ab2c2c190d123 [Pos Repl]

 
Your topic should be moved to the MRT area where more tools are allowed.
 
 
Regards,
Georgi

18 more replies
Relevance 81.59%

Just like what is described in these two topics (http://www.bleepingcomputer.com/forums/t/531503/avast-web-shield-has-blocked-a-harmful-webpage-or-file-coming-up-all-the-time/ & http://www.bleepingcomputer.com/forums/t/537505/avast-web-shield-has-blocked-a-harmful-webpage-or-file-coming-up-frequently/).
 
As in the other posts my laptop restarted itself last night and since then whenever I have been connected to the internet I keep receiving notifications from Avast saying that a threat was blocked:
 
Object:http://getmeegan.info/?e=svon&cht=2&dcu=1&cpatch=2&dcs=1&pf=1&publisher=1091&dd=4&country=AU&.....
 
Infection:URL:Mal
 
Process:C:\Windows\System32\svchost.exe
 
The notifications are all the same and come in pairs(two at a time), I have tried following this guide with no luck (http://necroneurology.hubpages.com/hub/How-to-EASILY-remove-the-svchostexe-Trojan)
 
 
If anyone has anytime to help out I would be really grateful.
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17126  BrowserJavaVersion: 10.60.2
Run by k at 0:16:26 on 2014-06-25
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.64.1033.18.3986.1200 [GMT 10:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D... Read more

Answer:"Avast! Web Shield has blocked a harmful webpage or file" constant notifications

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/538830 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

12 more replies
Relevance 81.59%

I have a problem similar to this post ( http://www.bleepingcomputer.com/forums/t/531503/avast-web-shield-has-blocked-a-harmful-webpage-or-file-coming-up-all-the-time/ ) and was hoping for some help.
 
2 or three days ago I started having frequent messages from Avast! about harmful pages. 
Ex. http://tinypic.com/view.php?pic=mt76m0&s=8#.U5n3YfldWSo
 
 
The gist of the message is:
 
Object: hxxp://getmeegan.info/?e=svon&publisher=1091&dd=4&country=US&ind=531952001116606
 
Infection: URL:Mal
 
Process: C:\Windows\System32\svchost.exe
 
Avast! takes me to this page when I click more details on the pop-up: http://tinypic.com/view.php?pic=epoho6&s=8#.U5n4VPldWSo
 
The messages information have been consistent, the same Object, Infection type, and Process.
 
 
My laptop has been fine except I get constant messages from Avast causing me to worry.
 
Thank you for reading this.
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 11.0.9600.17126  BrowserJavaVersion: 10.55.2
Run by Mumsie at 12:14:48 on 2014-06-12
.
============== Running Processes ================
.
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Launch Manager\dsiwmis.exe
C:\Program Files (x86)\Launch Manag... Read more

Answer:"Avast! Web Shield has blocked a harmful webpage or file" coming up frequently

Hello and welcome to Bleeping Computer! My nickname is Pystryker , and I will be helping you with your issue today.Before we get started, I have a few things I need to go over with youIf you are receiving help for this issue at another forum, please let me know so I can close this thread.Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process.Please do not attach your logs or put them inside code/quote tags. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.At the top of your post, please click on the "Follow this topic" button and make sure that the "Received notification" box is checked and set to "Instantly" This will send an email to you as soon as I reply to your topic, allowing us to solve your problem faster.If any of your security programs give you a warning about any tool I ask you to use, please do not worry. All the links and tools I provide to you will be safe.Please read through my instructions carefully and completely before executing them. I will lay the instructions out in a step by step order to make them easy to follow.Please make sure that all the programs I ask you to download are downloaded to and run from your Desktop.Please make sure you (if you are able) to print out these instructions so that you will be able to refer to them while working on your machine. Part of the solution(s) to your problem may in... Read more

2 more replies
Relevance 80.77%

Hey there, since yesterday my laptop has had no internet connection, although the router is on the Laptop will say its identifying the network. Its not a problem with my ISP or my router as my PSP, phone and PS3 can connect to the internet. This problem occurred when I got an error from Avast something like "Avast cannot monitor your mail (error 10050/1044) please check Avastvc.exe is not blocked by your personal firewall" First I had error 10050 then it went to error 1044.I've tried many CMD related solutions including a registery merge (winsock)

Edit:
Also my web shield (on Avast) is down and I cannot turn it on.

Specs:
Toshiba Satellite Pro L300
Windows 7 Ultimate 32bit
1GB RAM
Avast Internet Security 6.XXXXXX

You guys are my last hope any ideas? Please?

Answer:No internet access + Avast 10044 error

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdatePress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.

20 more replies
Relevance 80.77%

i installed Avast on my laptop w/vista home premium by following the instruction on this site today. but several problems have occurred,
1.i can't access internet after the system wakes up from sleep mode, i had to rely on windows repair tool for it to reconnect everytime(it normally gets connected automatically),i have dsl cable directly plugged in my computer.
2. my harddrive seems to be spinning all the time like non stop.
3. i got this message " windows has blocked some startup programs"

More replies
Relevance 80.77%

I have looking at my network shield in Avast! Pro. I've noticed that whenever I open save file prompt I see http://127.0.0.1.:5357/767aa349-1aa1...-01eb939773ce/ spike.
It does not indicate infection and just goes on, is this stuff normal?

Malwarebytes doesn't see anything wrong. I generally get a http://192.168.1.1:5678/igd.xml spike precedes the 127... spike

Avast boot scan also finds nothing
Typing http://127.0.0.1.:5357/767aa349-1aa1...-01eb939773ce/ into Run gets "Bad Request - Invalid Hostname

HTTP Error 400. The request hostname is invalid."
Can anyone else on Win 7 Home Premium 64-bit try this for themselves?

Open a save file prompt and look at your network shield at the same time and see if that connection or a similar connection shows up.

I don't seem to have any weird issues otherwise.

I have attached the DDS stuff

Answer:Weird spike in Avast network shield whenever opening a save file prompt

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help


Quote:




NOTE: We are aware that users sometimes seek help from several Forums at the same time. Unfortunately, this can cause confusion and actually wastes time and resources - yours, ours and other Volunteers across the community. If you have already posted at another Forum, please advise us, or them, and choose just one.




As this issue is being addressed at the Avast forums, this topic is now closed.

1 more replies
Relevance 80.77%

I've got something screwy going on with my home WinXP box, and I'm hoping someone here can point me in the direction of a solution to the problem.
I'm running XP Home, Service Pack 2, on a machine with (according to the properties tag) 960MB RAM. I've been running Avast antivirus, and allowing it to update definitions automatically. At the time this incident happened, the most recent update it had acquired was from yesterday morning.
There was a power outage at my house yesterday morning, lasting for ~2 minutes. I powered the system back on after that, and everything appeared to be working; I mention this merely for completeness of information.
The first symptom of my problem occured yesterday afternoon. I heard the little 'ding' sound made by a download finishing, during a time where I had no downloads running, and within a few minutes of this, my system seemed to grind to a halt. Anything I already had running would continue to work, but I couldn't open anything new, including the windows task manager, nor could I get new pages to load in the copy of Firefox I was running. I was planning to visit my parents' house at that point, so I powered the system down and took it with me. I had to manually power the system down (done via the on/off switch just above the power cable socket); the attempt to shut the system down fell victim to the same halt as everything else.
For the record, I may have had Spider Solitare up when I heard the ding, an... Read more

More replies
Relevance 79.54%

I had Avast Internet Security for about 3 years. Recently, I had a computer problem and took my computer to Best Buy's Geek Squad. They installed Webroot, and uninstalled Avast. I am glad they did. Avast had automatically renewed my subscription last year and the year before, and altlhough I e-mailed them several times, I couldn't reach them to tell them that I did not want the installation. I don't want Avast anymore, but am afraid that, in the fall of this year when my present subscription expires (although the program is no longer on my computer), they will reinstall avast and automatically charge my credit card again. I need to be able to talk to someone who will assure me that this will not happen. Does anyone know how I can accomplish this and be done with Avast?

Many, many thanks for your help!
 

Answer:Solved: Must contact Avast antivirus people, make sure they don't reinstall Avast.

Hi! I would call my credit card company and tell them to stop the payment to Avast. If you have uninstalled Avast, they can't install it. You would have to install it.
 

14 more replies
Relevance 79.54%

i was scanning for viruses with Avast! and it popped up and said that some DLL files were viruses. i scanned them again and it said that they were clean. i tried to restore them, but they were System32 files and when i tried to restore them, it said i didnt have permission. I tried to open Avast! right now so i could check what the files were called but it wouldnt open! Whats happening?
 

Answer:Avast!: System32 files stuck in the Virus Chest! Now Avast! won't open.

8 more replies
Relevance 79.13%

I got a pop up that said my virus protection found a bad toolbar and wanted to remove it.  After that my computer kept rebooting.  Finally I was able to debug the boot up and was able to finally use my computer.  My firefox was disabled, so was Maleware Bytes, Avast, and other programs.  I was able to reinstall Maleware Bytes which found one virus (pup.optional.sweetIM.a).  I wasn't able to reinstall Avast! so I installed AVG which didn't find any viruses.  My kids have been using my computer lately and I've had to remove other viruses they accidentally installed.  At this point, I'm pretty sure I still have a problem. 
 
Thank you in advance for your help!
 
DDS Log
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.17041  BrowserJavaVersion: 10.60.2
Run by Heather at 21:46:31 on 2014-06-09
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3055.809 [GMT -6:00]
.
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Users\Heather\AppData\Local\Ak... Read more

Answer:infection mimicing Avast! - but removed avast and other virus protections

Hello and Welcome on board spudnud , my Name is Machiavelli and I will assist you with your problem.If you booted into safe mode on your computer then print my instructions!I'm in the 'Malware Staff Team' and will provide you with advice: To remove Malware on a computer can be very complicated. Malware (malicious software) is able to hide and so I may not be able to find it so easily. In order to remove Malware from you Computer, you need to follow my instructions carefully. Don't be worried if you don't know what to do. just ask me! Please stay in contact with me until the problem is fixed. Below are a few tips:Removing Malware is usually very difficult.We need to search and analyse a lot of files. As this is done in our free time, please be patient especially if I don't answer every day!Please follow these instructionsIf you don't follow the instructions your computer may crash. If you fix your PC by yourself, this can be very risky!Please stay in contact with me until your problem is resolvedAs Malware may not be totally removed in one session or in one day, please stay in contact with me until the problem is resolved.Please don't run any other tools without consulting with me as this can complicate finding and removing all MalwareDon't run any tools while I'm fixing your PC. That is counter productive and again, will only complicate finding and removing all Malware!Read my post completelyIf you don't do so, you may make mistakes that could result in your S... Read more

50 more replies
Relevance 79.13%

I got a pop up that said my virus protection found a bad toolbar and wanted to remove it.  After that my computer kept rebooting.  Finally I was able to debug the boot up and was able to finally use my computer.  My firefox was disabled, so was Maleware Bytes, Avast, and other programs.  I was able to reinstall Maleware Bytes which found one virus (pup.optional.sweetIM.a).  I wasn't able to reinstall Avast! so I installed AVG which didn't find any viruses.  My kids have been using my computer lately and I've had to remove other viruses they accidentally installed.  At this point, I'm pretty sure I still have a problem. 
 
Thank you in advance for your help!
 
DDS Log
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.17041  BrowserJavaVersion: 10.60.2
Run by Heather at 21:46:31 on 2014-06-09
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3055.809 [GMT -6:00]
.
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Users\Heather\AppData\Local\Ak... Read more

Answer:infection mimicing Avast! - but removed avast and other virus protections

See here: http://www.bleepingcomputer.com/forums/t/537174/infection-mimicing-avast-but-removed-avast-and-other-virus-protections/

1 more replies
Relevance 79.13%

Yesterday I used the Avast uninstaller - avastclear or such name -  to uninstall Avast trial software.  I then installed BitDefender Total Security trial yesterday.
 
This morning in my BitDefender Event Log, I see this entry:
 
  The application C:\program files\common files\av\avast! antivirus\backup.exe attempted to connect to the Internet using TCP protocol on port 49etc.  Bitdefender Firewall has granted access for this application.
 
The next entry, about 24 minutes later was:
 
Firewall module status changed
Firewall has been enabled
 
I did nothing to disable the Firewall and have a question for BitDefender, but I am miffed that Avast is still slinking around on my computer after I uninstalled it.
 
Is that legal for them to do that?  How can I get ALL Avast off my computer?
 
Thanks for help in understanding this.

Answer:Uninstalled Avast but "avast! antivirus\backup.exe" accessed network

Backup.exe is distributed by emergency update to all avast versions...read the explanation by petr_matrix, Avast team in this avast topic. Did you use Windows Explorer to physically search for and confirm that backup.exe is still in that location?Yesterday I used the Avast uninstaller - avastclear or such name - to uninstall Avast trial software.Did you run avastclear in safe mode...per these instructions? If not, that may explain why it was not removed.BitDefender Total Security includes a Firewall. Anti-virus vendors which offer suites with a Firewall allow their programs to manage Windows Security Center & Firewall by default so it has complete control in order to prevent conflicts and duplicate warnings. This management action is normally taken during installation and many users are unaware of this fact. Windows 8/10 Defender and Microsoft Security Essentials are also typically disabled when installing third-party anti-virus software.

9 more replies
Relevance 78.72%

Hi

A friend gives me an Avast Premium license for 8 months. I am using a free combo with Comodo Firewall (Cruelsister settings) and Avast (Jack settings) and I have doubts about which option protects me better.

I donīt know the quality of the Avast firewall, I also donīt know the level of its sandbox and on the other hand, Comodo Firewall is not comfortable to maintain, since it blocks legitimate programs, browser extensions, and even Windows updates.

I know I can have Sandboxie installed on my computer to act on demand, but what I'm most interested in knowing is what configuration do you advise me regarding protection.

Thank you in advance
 

Answer:Avast Premier vs Comodo Firewall + Avast free

Avast is sux better totaly change it to other software... go use fully Comodo and instal free zemana and Malwarebytes Anti-Malware for o/d scan. if you dont like comodo sandbox you can use free version of sandboxie at last.
 

3 more replies
Relevance 78.72%

http://www.wilderssecurity.com/threads/how-avast-is-performing-these-days.371019/


 

Answer:Avast 2014 vs Avast 2015 shows improvement .

I myself Stick to Avast! 2014...To be honest, Avast 2015 is more buggy than 2014.. Sorry for my Comment
 

13 more replies