Computer Support Forum

Infected with Win32/Sirefef.AB and Win64/Sirefef.P. Help

Question: Infected with Win32/Sirefef.AB and Win64/Sirefef.P. Help

I recently downloaded a file and was later infected by Win32/Sirefef.AB and Win64/Sirefef.P viruses. Any help in resolving this issue would be greatly appreciated.

Relevance 100%
Preferred Solution: Infected with Win32/Sirefef.AB and Win64/Sirefef.P. Help

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Infected with Win32/Sirefef.AB and Win64/Sirefef.P. Help

Welcome to MajorGeeks, Yellow77

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:


Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
On the System Recovery Options menu you will get the following options:





Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
Click to expand...


Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

Also run this search using FRST.
Type the below bolded text in the edit box after "Search:".

services.exe

Then click the Search button.

It will make a log (Search.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

3 more replies
Relevance 113.97%

Ladies and Gentlemen of the VTSM forum,

I need help. I thought I had a pretty simple rootkit infection, but tdsskiller/mbam has proven ineffective. MSE is able to identify and ostensibly remove the infection, but doing so makes the computer unbootable and system repair unable to complete, forcing a system restore to the infected state. Infection extends back to the oldest restore point. Win7 64 bit, running MSE and MS firewall with mbam for antimalware. SFC/scannow shows clear. google redirects on firefox and chrome, occasional slowdowns, windows defender is unable to start on boot, otherwise the system seems to be running fine. No rootkits recognized by tdsskiller. As mentioned in the title, MSE shows win32/conedex.b, win32/sirefef.p, win64/sirefef.m, and win64/sirefef.e

Here's the DDS log. Please let me know what else I should supply. Thank you in advance!

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_29
Run by wstrawn at 16:51:52 on 2012-02-17
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.4061.1285 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* / Copyright 4
SP: Microsoft Security Essentials *Enabled/Updated* / Copyright 3
SP: Windows Defender *Disabled/Updated* / Copyright 2
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch... Read more

Answer:win32/conedex.b, win32/sirefef.p, win64/sirefef.m, and win64/sirefef.e combination is killing me

Hi Weeps!My secret agent name on the forums is SweetTech (you can call me Agent ST for short), it's a pleasure to meet you. I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
If I instruct you to download a specific tool in which you already have, please delete the copy that you... Read more

37 more replies
Relevance 111.36%

Avast keeps detecting Win32:Sirefef-B, Win64:Sirefef-A, and sometimes Win32:Malware-gen.  Multiple scans detect & quarrantine files, but the trojan warning keeps popping up.  My friend ran ComboFix on it & claims that everything is fine now, but I'm concerned that he shouldn't have run ComboFix yet and also that it may not have actually removed this infection.  Here is my log from DDS.txt:
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16506
Run by Michael Calhoun at 0:57:18 on 2013-10-07
Microsoft® Windows Vista™ Home Basic   6.0.6002.2.1252.1.1033.18.3034.1819 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\bcmwltry.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\Intuit\... Read more

Answer:Infected with Win32:Sirefef-BTT & Win64:Sirefef-A

Hello troyman5150 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the sam... Read more

16 more replies
Relevance 111.36%

Hello everyone,I just discovered this forum while searching for a fix to my problem. I stumbled upon this post [Thread @ Bleepingcomputer] and he has the exact same problem as I have, even though the name is different. It seems his problem was fixed through a few custom actions a member suggested to him, and I figured I was SOL with my problem and would need the help. So thanks in advance to whoever ends up helping me!So my PC was running a bit slow, but the thing that ticked me off was this popup that kept appearing randomly, even once triggering on youtube.com, a site which has never generated popups in the recent past. This nagged me so I launched MBAM and it found something called Trojan.Dropper.BCMiner and it failed to remove it after asking for a reboot. So I try a bunch of stuff, I don't really remember all I did since I fired in no precise order, ComboFix (which didn't start at first, but it did once I rebooted into safe mode later in the process), the kaspersky malware tool I've seen suggested a lot here(I don't remember the exact name), MBAM, a MSSE scan and SUPERAntiMalware. All of them failed at doing anything good. I also ran the avast MBR fix tool to no avail, it actually blue screened my PC.After I started reading on the topic linked earlier, I ran almost the exact same procedure, up to getting a FRST log, which I now do have. In the end, I'm having the same problem I had at the beginning, MSSE is crazy about the two desktop.ini files in... Read more

Answer:Infected with Win32/Sirefef.P and Win64/Sirefef.AB

Hi,I'd like to see an updated FRST log:download Farbar Recovery Scan Tool and save it to a flash drive.(you need the 64bit version)Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.... Read more

14 more replies
Relevance 109.91%

When I try to turn Windows' firewall on/off, I get the message "Due to an unidentified problem, Windows cannot display Windows firewall settings.

The Security Service center cannot be started.

I cannot install cumulative security update for IE8.

I was getting redirected to different websites in new windows when surfing.

I recently removed AVG and installed Avast. I also recently updated JAVA and removed old JAVA stuff.

Avast keeps indicating it has blocked:

Infection - Win64:Sirefef-A[Trj]
Object [email protected]

Infection - Win32:Sirefef-AD[Rtk]
Object - [email protected]

Infection - Win32:Malware-gen
Object - [email protected]

I have scanned w/ Avast (Avast also did a boot scan), Malwarebytes, and SuperAntiSpyware, and nothing has changed except the redirect seems to have stopped.

I tried the gmer scan three times and each time it resulted in a blue screen. All I could read on the screen was uwldypow.sys.

Anyway the DDS file -

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18882 BrowserJavaVersion: 10.5.1
Run by JIM at 21:05:10 on 2012-06-29
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.1013.170 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:&... Read more

Answer:Infected w/ Win64:Sirefef-A[Trj], Win32:Sirefef-AD[Rtk], Win32:Malware-gen

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

30 more replies
Relevance 104.69%

I installed Microsoft security essential and ran a full scan of the system. But I found out that my windows is attacked by Trojan:win64/Sirefef.W, Trojan:win64/Sirefef.M and Trojan:win32/Sirefef.AK. Microsoft security essentials was unable to remove them. The main issue that I have been facing since this incident is that windows can't update Firewall settings. the following message is displayed "Windows Firewall cant change some of your settings. Error code 0x80070424". Additionally, the antivirus program "Microsoft security essential" keeps on detecting the above mentioned malwares and asks to delete these files. Once deleted it asks for a reboot. After restart again these viruses are re-created and its been happening for the last couple of weeks.sea In order to resolve this issue I searched the internet and found http://www.bleepingcomputer.com so I posted a topic regarding this issue and I have been recieving help from one of your experts. Here's the link of this topic:http://www.bleepingcomputer.com/forums/topic455970.html/page__gopid__2721298#entry2721298Now that problem persists, I have been asked for the elevated help and to post a new topic here. I am glad to know that your team is so dedicated for our help. As I am using 64-bit version of windows so only DDS logs were created. DDS.txt logs are given below and attach.txt is been attached as well.....DDS (Ver_2011-08-26.01) - NTFSAMD64 Internet Explorer: 9.0.8112.16421 BrowserJavaVersion... Read more

Answer:Infected with Trojan:win64/Sirefef.W, Trojan:win64/Sirefef.M and Trojan:win32/Sirefef.AK

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your malware problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE:... Read more

27 more replies
Relevance 103.82%

Hello all,

I'm a first time poster here and have come here looking for help in resolving my infection issue. I followed the directions in the read first thread and will post my logs. I am / was experiencing the following issues:


Firefox would redirect to various pages such as newsfudge.com. Since proceeding through the read first post, and also running goored? I have not noticed this recently.
Sometimes browsing seems to be incredibly slow, possibly related to the redirections.
Since attempting to troubleshoot this issue (Microsoft Security Essentials), it is believed that this is causing the following issue:

! You are about to be logged off
Windows has encountered a critical probelm and will restart automatically in one minute. Please save your work now.

If I let the computer restart itself, then this will keep happening. I have learned to "interrupt" it by running a normal restart after the message pops up. So far everytime the computer comes back I won't get the message. If I restart again, it will happen again. I haven't noticed anything in particular relating to this in the system log.

While not experiencing problems with the programs to resolve issues like this, I have noted that it has prevented me from patching games such as Rift. I believe this is related.
While working in safemode sometimes I noticed Adobe Flash 11.3 installer would frequently run trying to get me to install it. I do believe there was a massive security thr... Read more

Answer:Win32/Sirefef.AB & Win64/Sirefef.P; Browser Redirection, Windows Critical, Restarts

Re: Win32/Sirefef.AB & Win64/Sirefef.P; Browser Redirection, Windows Critical, Restar

Welcome to Major Geeks!


Rescan with HitmanPro, when it finds services.exe - Virus, allow it to Replace by clicking the down arrow next to the detection and choosing Replace.

Also allow Hitman to delete the C:\Windows\assembly\GAC_32\Desktop.ini piece of the infection
Afterwards, click the Next button.
HitmanPro may want to reboot the PC in order for the changes to take affect, please do so.
Reboot back into normal Windows and run another scan with HitmanPro and then attach the latest hitmanpro.zip log.
Also do the below:

Delete the below folders if found:
C:\Windows\installer\{5efa2d27-76c5-fff1-abd3-fdc5fc0c9d41}
C:\Users\Administrator\AppData\Local\{5efa2d27-76c5-fff1-abd3-fdc5fc0c9d41}


Download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )


Now attach the below log:

C:\MGlogs.zip
Make sure you tell me how things are working now!
 

1 more replies
Relevance 102.08%

I went through the other threads and noticed a fix.txt is needed to repair my brother's computer. I used the frst64 to aquire the two logs attached to this message. Any chance someone can help us? Let me know if you need anything else. His computer starts up and then shuts down before much can be done so I don't have a normal log for you, but I will see what I can get for you.

Thanks!
Scott

View attachment FRST.txt



View attachment Search.txt
 

Answer:win32/sirefef.ab and win64/sirefef.p infection fix.txt needed

You did not run it properly as indicative by the contents of the log. You need to do it again according to these instructions and you must NEVER follow a fix tailored especially for someone else.

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:


Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
On the System Recovery Options menu you will get the following options:





Startup Repair
Sys... Read more

11 more replies
Relevance 100.92%

Please run the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) ... Read more

Answer:Win64/Sirefef.y sirefef.w sirefef.b present. Laptop keeps rebooting every 1 minute. Firewall cannot turn on

Hi,

Thanks for the reply.

Scan result of Farbar Recovery Scan Tool Version: 25-07-2012 01
Ran by SYSTEM at 29-07-2012 11:19:09
Running from F:\
Windows 7 Home Premium (X64) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [Trend Micro Titanium] C:\Program Files\Trend Micro\Titanium\UIFramework\uiWinMgr.exe -set Silent "1" SplashURL "" [1111568 2011-10-08] (Trend Micro Inc.)
HKLM\...\Run: [ETDCtrl] %ProgramFiles%\Elantech\ETDCtrl.exe [2589992 2011-04-12] (ELAN Microelectronics Corp.)
HKLM\...\Run: [AtherosBtStack] "C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe" [617120 2011-03-13] (Atheros Commnucations)
HKLM\...\Run: [Trend Micro Client Framework] "C:\Program Files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe" [197152 2011-02-10] (Trend Micro Inc.)
HKLM\...\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey [1271168 2012-03-26] (Microsoft Corporation)
HKLM-x32\...\Run: [ASUSWebStorage] C:\Program Files (x86)\ASUS\A... Read more

20 more replies
Relevance 100.34%

Hi guys,

Since yesterday I'm getting alerts from Microsoft Security Essentials about trojans in C:\Windows\assembly\GAC_32\Desktop.ini and C:\Windows\assembly\GAC_64\Desktop.ini

First I tried bootable live CDs from AVG and Dr.Web, scanned and cleaned PC with Microsoft Security Essentials, after it didn't helped, smoked Google a little and found your forum.

Read "READ & RUN ME", and here are the log files.

Huge thanks in advance
 

Answer:Trojans: Win32/Sirefef.AB and Win64/Sirefef.P

and here are 3 other logs..
 

4 more replies
Relevance 100.34%

Yes I have the dreded infection and have downloaded the frst64.exe and will run it to get the log files...
Any other directions or advice would be great

Not sure if this is the correct place to post virus infection requests...if not please direct me to the correct place...I do have the frst.txt file for my issue to upload when necessary.

Thanks
Russ

Answer:Win32/sirefef.AB / win64/sirefef.P infection

Read the guide here on preparing logs

http://www.bleepingcomputer.com/forums/topic34773.html

and create a topic here

http://www.bleepingcomputer.com/forums/forum22.html

You can also post the FRST log

Good luck

1 more replies
Relevance 100.34%

Hello,

Microsoft Security Essentials is notifying me that Win32/Sirefef.AB and Win64/Sirefef.P are potential threats, but of course trying to remove them does nothing.

Attached is my Farbar Recovery Scan Tool log. Thanks in advance for any help!

Answer:Win32/Sirefef.AB and Win64/Sirefef.P Infection

Hello user314159 and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
If I instruct you to download a specific tool in which you already have, ple... Read more

4 more replies
Relevance 100.34%

Hello. My antivirus picked up these two and I was wondering if anyone could help me remove them. I tried using dds to send you logs but no attach or dds txt pops up after using it,and I'm an amateur when using computers so I have no idea how to find those logs if they exist somewhere in my system. Hope someone can help.

Answer:win64 sirefef -btt and win32 sirefef - a detected

Hello SONYAns I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

4 more replies
Relevance 100.34%

Hi,
I have recently changed AV probrams from Eset nod 32 to Microsoft Security Essentials.

Upon running a scan with MSE, it has detected two trojans,
Trojan:Win32/Sirefef.AB
Trojan:Win64/Sirefef.P

Located in:
C:\Windows\assembly\GAC_32\Desktop.ini

I have gone through READ & RUN ME.
I did not run RootRepeal as I have Windows ultimate x64.
ComoboFix and TDSSKiller did not create log files.

TDSSKiller did find 2 threats and attempt to delete, upon reboot Windows because stuck in loading.

Thanks in advance
 

Answer:Trojan:Win32/Sirefef.AB & Win64/Sirefef.P

Currently reviewing those logs and will get back to you as soon as possible.
 

2 more replies
Relevance 99.18%

Hello,

i post my problem here as it seems the only place where i've found people who actually know what they're talking about. I have a Sony Vaio Laptop running windows 7 64 bit infected with the sirefef virus. Microsoft security essentials shows that it found:

Trojan: Win64/Sirefef
Trojan: Win64/Sirefef.Y
Virus: Win64/Sirefef.B
Trojan: Win64/Sirefef.Z
Trojan: Win64/Sirefef.W

Every time i boot the computer, MSE finds these infections, and prompts me after a minute to restart in order to complete the removal. But every time it reboots, the message is still there. I tried installing Malwarebytes but it won't let me cause it says "access denied" or something like that. Sorry for not providing any more information but i can use my pc for a couple of minutes every time (cause it reboots automatically). I followed your instructions and scanned with DDS. I attach the attach.txt file it generated. I look forward to hearing from you as i really need the laptop for my university studies and i'm in the middle of the exams period. Thank you for your time!

P.S. If i restore my whole system to factory settings, is the problem going to persist? Cause if it's not, i will do it in a heartbeat. Only problem is that i am afraid of infecting my external hard drive (which would be already infected if the virus spreads to external devices). Would that be the case? Will i need to clean my external HDD too?

Answer:Win64/Sirefef.y sirefef.w sirefef.b present. Laptop keeps rebooting every 1 minute

Hello and welcome. Please follow these guidelines while we work on your PC:Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I?ve given you the ?All clear.? Absence of symptoms does not mean your machine is clean! Please do not run any scans or install/uninstall any applications without being directed to do so.Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed. Download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an... Read more

2 more replies
Relevance 97.15%

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At t... Read more

Answer:win32/sirefef.ab, win64/sirefef.p and win64/sirefef.m

Hi Gringo
Thanks for your help. my firewall is down and i am lost on what to do. i have done what you asked and hope its ok.
what is this sirefef ? seems like it wants to stay.

Scan result of Farbar Recovery Scan Tool Version: 16-05-2012
Ran by SYSTEM at 16-05-2012 19:15:34
Running from F:\
Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [10151968 2010-05-20] (Realtek Semiconductor)
HKLM\...\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey [1271168 2012-03-26] (Microsoft Corporation)
HKLM-x32\...\Run: [NUSB3MON] "C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" [113296 2010-03-29] (NEC Electronics Corporation)
HKLM-x32\...\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [843712 2012-01-02] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [amd_dc_opt] C:\Program Files (x86)\AMD\Dual-Core Optimizer\amd_dc_opt.exe [77824 2008-07-22] (AMD)
HKLM-x32\...\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\... Read more

8 more replies
Relevance 96.57%

Hello,

I've been infected with Sirefef for a week now, tried system restore, Full system scans in safe mode, tdss killer, numerous Sirefef removal tools from Kaspersky, Eset, Symantec to no avail. MS SE still founds Sirefef reincarnations from time to time.

please help!

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by The Great Dark Lord at 2:12:28 on 2012-07-01
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.8159.4495 [GMT 4.5:30]
.
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Wind... Read more

Answer:Sirefef.P Win32 / Sirefef.Y Win64

Hi,Please run the following:Download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computerFollow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.In the next menu, use the arrow keys on the keyboard to highlight Command Prompt and press Enter.In the command window type in notepad and press Enter. The notepad opens. Under File menu select Open. Select "Computer" and find your flash drive letter and close the notepad. In the command window type e:\frst64.exe and press Enter. Note: Replace letter e with the drive letter of your flash drive.The tool will start to run. When the tool opens click Yes to disclaimer. Uncheck the Whitlelist boxes next to Registry, Services, Drivers, and known DLL's Place a check next to List Drivers MD5 Press Scan button. It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

33 more replies
Relevance 95.41%

I seemed to have picked this up last night. So far all I've done is when my anti-virus detects it, I've been moving it to anti-virus chest. When I ran the full scan though, it said it doesn't detect anything. Any help would be greatly appreciated.
 
 
 
 
 
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16476  BrowserJavaVersion: 1.6.0_30
Run by Toni at 7:09:16 on 2013-09-10
Microsoft Windows 7 Starter   6.1.7600.0.1252.63.1033.18.2048.392 [GMT -5:00]
.
AV: avast! antivirus *Enabled/Updated* {C37D8F93-0602-E43C-40AA-47DAD597F308}
SP: avast! antivirus *Enabled/Updated* {781C6E77-2038-EBB2-7A1A-7CA8AE10B9B5}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: IObit Malware Fighter *Disabled/Updated* {A751AC20-3B48-5237-898A-78C4436BB78D}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Program Files\IObit\Advanced SystemCare 6\ASCService.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\system32\atieclxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files\Lexmark S300-S400 Series\ezprint.exe
C:\Program Files\Lexmark S300-S400 Series\lxeamon.exe
C:\Program Files\Common Files\Spigot\Search Sett... Read more

Answer:Win32:Sirefef-BTT [Trj], Win64:Sirefef-A [Trj], Win32:Malware-gen

Good evening.  Download TDSSKiller.zip from Kaspersky from here and save it to your Desktop. You will then need to extract the file(s) from the zipped folder. To do this: Right-click on the zipped folder and from the menu that appears, click on Extract All...In the Extraction Wizard window that opens, click on Extract and the contents should appear in a new window. Please close all open programs as this may result in a reboot being necessary.Double click TDSSKiller.exe to begin.Click Change parameters and check the two boxes under Additional Options and then click OK.Click Start scan and allow the tool to do just that.One the scan has completed, if the tool has identified anything allow it to carry out it's default action(s) - you'll need to click Continue where appropriate.Finally, if it prompts you to reboot your machine, please click Reboot Now and ensure that your machine does so.The log that the tool creates will be located at the root of you hard drive as C:\TDSSKiller.Version_Date_Time_log.txt. - i'd like a copy of the contents in your next reply.Please check that you get the one with the right date and time.   

19 more replies
Relevance 91.06%

found with mse and scanned with malwarebytes no help, just hoping someone can help
 
dds file logs
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16635  BrowserJavaVersion: 1.7.0_09
Run by Sean at 15:38:09 on 2013-08-03
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.8141.5674 [GMT -7:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* 1
SP: Windows Defender *Disabled/Updated* 0
SP: Microsoft Security Essentials *Disabled/Updated*

dataLayer.push({'event':'ldfMDL','mdlLocLabel':'forums'});

jQuery(function ($) {
// Load dialog on page load
$(".modal_cbox").modal({
opacity:50,
containerCss:{
backgroundColor:"#c8c9c9",
borderColor:"#5983C3",
height:510,
padding:5,
width:830,
},
onShow: function (dialog) {
$("html,body").css("overflow","hidden");

if( /Android|webOS|iPhone|iPad|iPod|BlackBerry|IEMobile|Opera Mini/i.test(navigator.userAgent) ) {
$('body').css('position','fixed');
}
},
onClose: function (dialog) {
$("html,body").css("overflow","auto");

if( /Android|webOS|iPhone|iPad|iPod|BlackBerry|IEMobile|Opera Mini/i.test(navigator.userAgent) ) {
$('body').css('position','relative');
}

$.modal.close();
}
});
});
9
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k... Read more

Answer:trojan.win64/sirefef.p and trojan.win32/sirefef.ab removal help

Hello silencer626 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the sa... Read more

34 more replies
Relevance 89.61%

Microsoft Security Essentials keeps reporting this Trojan and quarantines it. After attempts to remove the file, It keeps reappearing. It shows a file location that I am unable to find on my system C:\WINDOWS\Installer\{c9895293-dd75-a99b-8995-cba2d2461db3}\U\[email protected]
Now I am getting a warning about VirTool Win32/Obfuscator.XQ @ C:\WINDOWS\Installer\{c9895293-dd75-a99b-8995-cba2d2461db3}\n However, this file cannot be located wither. There is no C:\Windows\Install directory.
Also Combofix loads and starts then it crashes. Disappears from file manager and splash screen disappears -- The program literally stops running.


DDS Text File Contents:
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_26
Run by Estelle Clark at 2:59:47 on 2012-05-19
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2423.1353 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Nero\Tools\InCD\InCDSrv.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\SUPERAntiSp... Read more

Answer:Infected with Trojan:Win32/Sirefef.AG and Sirefef.I

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE:... Read more

4 more replies
Relevance 87.29%

Hello everyone, sry if i make another post about this virus but as i saw around it sems to be different for everyone (the removing process)

here i am, from italy, praying for someone to help me to remove this, the situation atm it's that on intervals of 3 minutes Microsfot Security Essentials find on my pc this 2 files

Tojan:Win32/Sirefef.AB
Tojan:Win64/Sirefef.P
and i don't know what to do.. anyone that it's able to help me ?

EDIT: i'm running Windows 7 ultimate edition 64 bit service pack 1
 

Answer:Trojan:Win32/Sirefef.AB + Trojan:Win64/Sirefef.P NEED HELP PLEASE!

anyone that can help me ? that thing it's stealing all my passwords!
 

2 more replies
Relevance 87.29%

Hi, I'm from Portugal and I'm getting frustrated because I can't remove this virus.

Microsoft Security Essentials is finding 2 files I can't remove when I reboot the computer. When I reboot, MSE continues to find those files.

I'm running Windows 7 Home Premium Edition 64 bit service pack 1.

Please help me!

Answer:Trojan:Win32/Sirefef.AB and Trojan:Win64/Sirefef.P

Help me, please. I don't know what to do.

60 more replies
Relevance 87.29%

Hi there i kept getting a virus that AVG couldn't remove, which AVG wouldn't stop popping up about, so i tried a different anti virus software MSE, which seemed to have i would believe half fixed the problem as symptoms from the virus before like redirected webpages etc MSE managed to stop however MSE is having trouble dealing with Trojan:Win64/sirefef.M and Trojan:Win32/sirefef.AK, now i saw a topic posted about the win32 1 which suggested to using combofix, which this site stats do not use unless asked too, so i wanted to do things by the book (or you guys about the problem) i have used combofix before on the same machine to remove another virus before a while ago (maybe a year ago?). a Step by step method of removing the virus' and what the virus' actually do so i know how bad it is for future reference. Thank you.Using an AZUS ROG laptop with windows 7.Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

Answer:Trojan:Win64/sirefef.M and Trojan:Win32/sirefef.AK

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) DownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results hereDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

15 more replies
Relevance 87.29%

Hi guys,

I'm running Windows 7 64bit OS. I recently found that Microsoft Security Essentials wasn't running and I had to reinstall it. Once I did it found these trojans.
I did a bit of research and read some other posts but it looks like there is a detailed and unique fix for each person.

I think I have done everything in the READ AND RUN ME thread, and I hope I have attached all the correct logs as requested.

The only problems I had were with MGTools. I got the following errors:
"The ordinal 1108 could not be located in the dynamic link library WSOCK32.dll"
and
"Application has generated an exception that could not be handled.

Process id=0xac8 (2760), Thread id=0xce4 (3300)"

Thanks for your time.

Cheers
 

Answer:Trojan: Win32/Sirefef.AB and Trojan: Win64/Sirefef.P

Rescan with HitmanPro.
Choose to Delete these files if they are detected:

C:\$Recycle.Bin\S-1-5-18\$f6a6e0a66969d09ba37420a38f97ea5e\n
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini

Ignore all other detections.
Afterwards, click the Next button.
HitmanPro may want to reboot the PC in order for the changes to take affect, please do so.

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

[RUN][BLACKLIST DLL] HKLM\[...]\Run : THXCfg64 (C:\Windows\system32\RunDLL32.exe C:\Windows\system32\THXCfg64.dll,RunDLLEntry THXCfg64) -> FOUND
[HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND
[HJ] HKLM\[...]\Wow6432Node\System : ConsentPromptBehaviorAdmin (0) -> FOUND
[HJ] HKLM\[...]\System : EnableLUA (0) -> FOUND
[HJ] HKLM\[...]\Wow6432Node\System : EnableLUA (0) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-360523327-522932163-1323501305-1000\$f6a6e0a66969d09ba37420a38f97ea5e\n.) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$f6a6e0a66969d09ba37420a38f97ea5e\n.) -> FOUND
[HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 : ... Read more

11 more replies
Relevance 87.29%

Hi,
I'm stuck with Microsoft Security Essentials detecting two trojans upon startup:

Trojan:Win32/Sirefef.AB
Trojan:Win64/Sirefef.P

Located in:
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini

I ran everything on the READ & RUN ME (except RootRepeal as I got Windows 7 Professional x64).

I hope I have attached all needed logs.

P.S. I'm pretty sure that the KMService.exe in the MBAM log is a false positive (It's MSOffice activator).
 

Answer:Trojan:Win32/Sirefef.AB + Trojan:Win64/Sirefef.P

Also this:
 

20 more replies
Relevance 87.29%

Hello everyone, sry if i make another post about this facking virus but as i saw around it sems to be different for everyone (the removing process)

here i am, from italy, praying for someone to help me to remove this facking bleep, the situation atm it's that on intervals of 3 minutes Microsfot Security Essentials find on my pc this 2 files

Tojan:Win32/Sirefef.AB
Tojan:Win64/Sirefef.P
and i don't know what to do.. anyone that it's able to help me ?

EDIT: i'm running Windows 7 ultimate edition 64 bit service pack 1

Answer:Trojan:Win32/Sirefef.AB + Trojan:Win64/Sirefef.P NEED HELP PLEASE!

anyone that can help me ? that thing it's stealing all my passwords!

4 more replies
Relevance 86.71%

First of all, thanks to the ones who will help me getting rid of these menaces.

History: one or two days ago, while I was surfing the internet, a "flash player update" showed up, I gave it the permission to run, but as soon as it finished I was redirected to a page of adobe's site where there was written that the version of flash player I installed was not the last one. Then the pc started to freak out with this program, Live Security Platinum, that wanted to force me to acquire a license. Fortunately, I managed to remove Live Security Platinum with MalwareBytes anti-malware, but then my antivirus (ESET Nod32, ver 5.0.1) continously showed two advices, the former about Win64\Sirefef.AL trojan, wich was continuously sent to quarantine but always showed up again; the latter about Win64\patched.b.gen trojan, that NOD32 was "unable to clean", so I tried to use a restore point of a week ago. The pc seems to work normally, and NOD32 doesn't show those advices anymore, but when I try to open gmail with firefox it says "Firefox has detected that the server is redirecting the request for this page so that it can never be completed.", so I think the trojans are still here somewhere.

Yet again, thanks to who will help me

Answer:Pc infected by win64\patched.b.gen and win64\Sirefef.AL

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

18 more replies
Relevance 86.42%

I recently purchased this laptop from a friend for a great price. After using the laptop I realize why it was such a bargain...

It had a Win7 fake anti-virus pop-up shortly after using it at home while I was in the process of trying to install avast! on the machine. By running a combination of rkill and MBAM I managed to remove the fake anti-virus and prevent it from rearing its head every time I tried to open any program. This didn't resolve the next issue of the DNS Changer though, not to mention any underlying issues I may not be aware of. After running a boot-time scan with avast! I discovered Win64:Sirefef-C (hiding inside of consrv.dll, my better judgement screamed "LEAVE IT ALONE"), and I also have the issue of Win32:DNSChanger-VJ being blocked by avast! every few minutes. If I disable avast! and attempt to do any internet browsing I got thrown all over the place. I'll never go to yellowpages.com again, that's for sure.

In the end, I ran out of options, so here I am, hoping that you good folks can get me out of this pickle (and a possible case of buyer's remorse! haha). My logs are below. Thanks in advance.

Guy

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_25
Run by Guy at 4:14:05 on 2011-12-12
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2804.1488 [GMT -5:00]
.
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
... Read more

Answer:Win64:Sirefef-C / Win32:DNSChanger-VJ

Hi Guy! Welcome to the forums!My secret agent name on the forums is SweetTech (you can call me Agent ST for short), it's a pleasure to meet you. I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
Do not do things I do not ask for, such as running a spyware scan on your computer. The one thi... Read more

15 more replies
Relevance 86.42%

It appears that I have a trojan or trojans on my computer. Avast keeps telling me that either Win32 DNSChanger-VJ has been blocked or Win64 Sirefef-A has been blocked. I noticed that there are a couple of previous posts on similar trojans. Should I just read and follow one of those or does removal need to be tailored to my computer?
I have Toshiba Satellite A135 Windows Vista Home Basic, 32 Bit, Service Pack 2.
Thanks

Answer:Win32 DNSChanger-VJ/Win64 Sirefef-A

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE:... Read more

56 more replies
Relevance 85.55%

Good day Sir

I am currently using AVG anti-virus. I discovered yesterday that my pc was infected with the above when a pop up appeared from AVG Resident Shield Alert.
Filename : c:\WINDOWS\System32\services.exe
Threat warning: Trojan horse patched_c.LZI detected when open

I searched online & followed to thsi forum. I ran esetscan & found this:
C:\Downloads\Software\apex-video-converter-free.exe multiple threats
C:\WINDOWS\Installer\{9081a400-93a1-c7e5-1756-88339bbd685a}\U\[email protected] Win64/Agent.BA trojan
C:\WINDOWS\Installer\{9081a400-93a1-c7e5-1756-88339bbd685a}\U\[email protected] Win64/Sirefef.AE trojan
C:\WINDOWS\Installer\{9081a400-93a1-c7e5-1756-88339bbd685a}\U\[email protected] a variant of Win32/Sirefef.FD trojan
Operating memory a variant of Win32/Sirefef.EZ trojan
I would appreciatte whatever help in overcoming this threat.

Thank you & looking forward to your advice.
D

Answer:Win64/Agent.BA trojan, Win32/Sirefef.FD trojan & Sirefef.AE trojan

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

21 more replies
Relevance 85.26%

My security alert says I have these four viruses and all attempts to clean them using microsoft forefront client security have failed. Besides, the computer shuts down every couple of minutes. Please help, I am frustrated.

Answer:Please help me rid my laptop of win32/sirefef.an, sirefef, sirefef.ao, and sirefef.ag

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

23 more replies
Relevance 84.68%

Hi...
I seem to have picked up a tricky to remove Trojan in my travels ... i get a regular notification from Nod32
11/06/2012 02:48:31 Real-time file system protection file F:\Windows\Installer\{f9dedb38-b63c-7edb-4bbc-8af06e9f5677}\U\[email protected] Win64/Sirefef.AE trojan cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to run the file by the application: F:\Windows\System32\services.exe.
Unfortunately its a recurring problem and it has stopped windows firewall and the like from operating...

Contents of DDS.txt is as follows
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_26
Run by P1 at 2:44:49 on 2012-06-11
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.44.1033.18.4094.2456 [GMT 1:00]
.
AV: ESET NOD32 Antivirus 4.0 *Enabled/Updated* {CB0F8167-5331-BA19-698E-64816B6801A5}
SP: ESET NOD32 Antivirus 4.0 *Enabled/Updated* {706E6083-750B-B597-533E-5FF310EF4B18}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
F:\Windows\system32\wininit.exe
F:\Windows\system32\lsm.exe
F:\Windows\system32\svchost.exe -k DcomLaunch
F:\Windows\system32\nvvsvc.exe
F:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
F:\Windows\system32\svchost.exe -k RPCSS
F:\Windows\... Read more

Answer:infected with Win64/Sirefef.AE

Greetings And Welcome To The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the ... Read more

16 more replies
Relevance 84.68%

My computer is infected with Win64/sirefef.y, b, ab, w, and m. It reboots within 60 seconds of logging in, both in normal and safe mode. Actually, it even reboots if I let it sit at the user logon screen. It reboots too quickly for any antivirus or anti-malware to disinfect it. I have run the Farbar Recovery Scan Tool - 64 bit and attached the logs (FRST.txt, Search-Explorer.txt, and Search-Services.txt). I guess I need a fixlist.txt file now. Could someone please create one for me? I would be forever grateful. Thanks, Ginger

Answer:Infected with Win64/sirefef.y, b, ab, w, and m

Please ignore the previous post. The computer is running Vista, so I'm just going to wipe it out and install 7. Thanks

1 more replies
Relevance 84.68%

My computer is infected with Win64/sirefef.y, b, ab, w, and m. It reboots within 60 seconds of logging in, both in normal and safe mode. Actually, it even reboots if I let it sit at the user logon screen. It reboots too quickly for any antivirus or anti-malware to disinfect it. I have run the Farbar Recovery Scan Tool - 64 bit and attached the logs (FRST.txt, Search-Explorer.txt, and Search-Services.txt). I guess I need a fixlist.txt file now. Could someone please create one for me? I would be forever grateful. Thanks, Ginger
 

Answer:Infected with Win64/sirefef.y, b, ab, w, and m

Welcome to Major Geeks!


Download this >>


Save fixlist.txt to your flash drive.

You should now have both fixlist.txt and FRST64.exe on your flash drive.
Now reboot back into the System Recovery Options as you did previously.
Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (See how to attach)

Now boot into normal Windows can continue with the below.

Now run MGtools as requested in the below and attach the C:\MGlogs.zip file that it creates.

Also attach Fixlog.txt from FRST.
 

3 more replies
Relevance 84.68%

Hello. Pardon my newbness on this one but I'm having some serious issues trying to remove all infections from a PC.

Currently running Windows Vista Home - 64bit

I've managed to remove a fake FBI moneypak infection but can't seem to remove all "found" infections.

Microsoft Security Essentials has identified a Trojan:Win64/Sirefef.AH located...

containerfile:C:\Windows\system32\services.exe
file:C:\Windows\system32\services.exe->731
process:pid:684

All actions( quarantine, delete, disinfect) are all thwarted

Please help!!!!!!

Answer:Infected w/ Win64/Sirefef.AH

You got a nasty virus there and will need elevated helpPlease follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

1 more replies
Relevance 84.68%

Good evening. I hope I can get some help. Running Windows 7; experiencing browser search result links being redirected; security and anti-malware protection can detect but not permanently remove backdoor and trojan malware; no other obvious symptoms present as yet. Likely rootkit infection? DDS.txt is as follows:

.
DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_26
Run by Doctor at 17:24:13 on 2011-08-04
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3959.2170 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {61CDFD9D-3CAC-9270-C6FC-52325ACB795B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k net... Read more

Answer:Trojan: Win64/Sirefef.B and Backdoor: Win32/Cycbot.B

Additional symptom observed: MS security essentials updates disabled, "Error code: 0x80070422"; Windows 7 Firewall settings cannot be accessed, same error code.

41 more replies
Relevance 84.68%

Hi, I am a first time poster on this forum, joined because I have used this site for reference in the past. 2 days ago my Microsoft Security software quarantined the "win64/sirefef.b" trojan. Yesterday, I found out I wasn't able to access the internet anymore because my Base Filtering Engine service was removed. I found directions online and reapplied that file and was able to connect to the internet (perhaps I should have come on here first) and started running MBAM. Halfway through, a bunch of "critical error" notices popped up and "SMART HDD" started running. My Windows Security software then noted the existence of "bumat!rts." At that point my PC automatically rebooted and the next time my files became hidden and background became totally black.

My question to anyone that may help is this: I've search this site for similar issues and was wondering if "sirefef.b" infections can be totally eradicated, I see that it's pretty severe. If it cannot be totally removed I wish to do a re-install of everything. I have a Toshiba Satellite lap top with the following CD's created after initial purchase: Toshiba Recovery Discs, Drivers Recovery Disc, and the Windows Environment Recovery Disc. Will I be able to get the laptop back to factory condition? What method is easiest?

I don't have another pc at home and therefore can't access the web. I can only check while at work.

Any help would be gla... Read more

Answer:Trojan (win64/sirefef.b)(win32/bumat!rts)(Smart HDD)

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Please take note:If you have since resolved the original problem you were having, we would appreciate you letting us know. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available.If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply'... Read more

13 more replies
Relevance 84.39%

Good morning and thank you for what you do.

On May 6th my laptop was hit with SMART HDD. I went straight to the "Am I Infected" forum, posted the problem and followed the "Remove SmartHDD Uninstall Guide" with the help of a BC Advisor. It seemed ok for a few days and I got most of my icons back.

On May 16th Microsoft Security Essentials popped up a notice saying it wasn't turned on. Absolutely couldn't get it to start without uninstalling and re-installing it. On install it ran a scan and found no threats, but later found & quarantined Trojan:Win32/Sirefef.AG and Trojan:Win32/Sirefef.I At the same time, the Windows Firewall became disabled and would not be turned on. I returned to the forum with my original BC Advisor and ran TDSSkiller and GMER and posted the log report. When I had internet connection MSE would quarantine Trojan:Win32/Sirefef.I and Trojan:Win32/Sirefef.AG at a rate of one every two minutes. The screen also said Recommended Action: Remove this software immediately. Items: file:C:\Windows\Installer\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\U\[email protected] and file:C:\Windows\Installer\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\U\[email protected] I hit "remove all" every time it appeared. BC Advisor responded "That?s a new variant of zero access" "We need advanced tools" and told me to read the preparation guide and post a topic here.

I have followed ... Read more

Answer:Infected: New Variant of Zero Access, Sirefef.AG,Sirefef.I,Sirefef.P

Hi,

Do you have an empty USB flash drive?
We can try an alternative method.

Regards,
Georgi

more replies
Relevance 83.81%

My laptop has been infected with the Sirefef.P trojan and don't know how to remove it. I have downloaded the Farbar Recovery Scan Tool and ran it in recovery mode.

FRST.txt:

Scan result of Farbar Recovery Scan Tool Version: 09-06-2012 01
Ran by SYSTEM at 09-06-2012 10:27:04
Running from F:\
Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [] [x]
HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [11775592 2011-01-18] (Realtek Semiconductor)
HKLM\...\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe [328048 2011-01-21] (Alps Electric Co., Ltd.)
HKLM\...\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE [566696 2011-03-02] (TOSHIBA Corporation)
HKLM\...\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe [296824 2010-09-25] (TOSHIBA Corporation)
HKLM\...\Run: [TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe [967544 2011-03-09] (TOSHIBA Corporation)
HKLM\...\Run: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray [1933584 2011-01-05] (Intel® Corporation)
HKLM\...\Run: [Teco] "%ProgramFiles%\TOSHIBA\TECO\Teco.e... Read more

Answer:Infected with Trojan:Win64/Sirefef.p

Greetings And Welcome To The Forums!!My name is Gringo and I'll be glad to help you with your malware problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

18 more replies
Relevance 83.81%

I've been infected with a Trojan Win64:Sirefef-A [Trj] that states its location as C:\Windows\Installer\....\[email protected] and the process C:\Windows\system32\services.exe. I have a free versions of Avast that keeps alerting me that its being found and moved to chest. Thank you in advance and I appreciate your help.

Eugene

Answer:Infected with Trojan Win64:Sirefef-A [Trj]

Please do the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) ... Read more

4 more replies
Relevance 83.81%

My computer is infected with Win64: Sirefef-c. I have run Avast, Malwarebytes, and SuperAniySpyware. Nothing works. Here is my log: Thank You!!!.DDS (Ver_2011-08-26.01) - NTFSAMD64 Internet Explorer: 8.0.7600.16385Run by Michael at 14:58:09 on 2011-12-11Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2999.1120 [GMT -8:00].SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}.============== Running Processes ===============.C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\nvvsvc.exeC:\Windows\system32\svchost.exe -k RPCSSC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k LocalServiceC:\Program Files\Dell\DellDock\DockLogin.exeC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\System32\spoolsv.exeC:\Windows\system32\nvvsvc.exeC:\Program Files\SUPERAntiSpyware\SASCORE64.EXEC:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exeC:\Program Files (x86)\Application Updater\ApplicationUpdater.exeC:\Program Files... Read more

Answer:Help, computer infected with Win64: Sirefef-c

Hello and Welcome to the forums!My name is Gringo and I'll be glad to help you with your computer problems.Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 31. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the runn... Read more

13 more replies
Relevance 83.81%

Thank You to the Security Expert that can help remove this.

Microsoft Security Essensias told me I have Trojan:Win64/Sirefef.K

Spyware Doctor and Malware bytes Antimalware detected and removed entries from the following folder.

C:\users\%username%\appdata\local\1043a580\U
Removed 2 such entries, [email protected]
This is a Protected Windows Operating system folder

The files will come back eventually

Hitman pro could not find anything wrong.

I am attaching DDS but not GMER becuase system is 64 Bit

Answer:Infected with Trojan:Win64/Sirefef.K

Hello and Welcome to the forums!My name is Gringo and I'll be glad to help you with your computer problems.Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger:Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appea... Read more

16 more replies
Relevance 83.23%

A few days ago I started having issues with Google redirecting me to random ad websites, as well as Flash Player update popups. I updated my Microsoft Security Essentials, and since then it has been warning me with the presence of the file names in the topic title, and giving me the option to remove them. I select the removal option and everything is fine for a time but then MSE pops up again warning me of the same files. Anything you could do to help me get rid of these is greatly appreciated.

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_25
Run by Dave at 14:15:54 on 2012-04-03
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.61.1033.18.4031.2141 [GMT 10:00]
.
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\... Read more

Answer:Infected With Alureon.FP, Sirefef.B, Sirefef.W, Sirefef.AB & Sirefef.J

Download aswMBR ( 511KB ) to your desktop.Double click the aswMBR.exe icon to run itIf you can have an open Internet connection, allow it to download the latest Avast engine detections.If avast! antivirus is already installed, just do the next step.Click the Scan button to start the scanOn completion of the scan, click the save log button, save it to your desktop and post it in your next reply.In addition, aswMBR will produce a copy of the boot sector, MBR.dat, on your desktop. Attach this file to a reply.

3 more replies
Relevance 82.94%

Hello,
COmputer was infectd with Win64/Sirefef.AB and W, and "removed" successfully by Microsoft Forefront, however some of the symptoms still appear.
I cannot run combofix or dds because this is windows XP 64bit.
Please advise as to what I can do to verify this thing is clear.
Thank you in advance,
Lisa

Answer:infected with Win64/Sirefef.ab &w on XP64bit device

Hello,DDS works fine on 64 bit computers. It's GMER that does not.Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

3 more replies
Relevance 82.94%

A few days ago I made a huge mistake and opened a program that I didn't check with my antivirus first, it loaded a bunch of Trojans on my system, my Eset security was able to successfully clean most of them but keeps informing me of at least two viruses it can't clean. I believe they are the Sirefef infecting a desktop.ini file and a win64/patch.a infecting my services.exe. I came across this website and was hoping for a little assistance cleaning these out as well as helping my re-enable windows update on my system, when running update I get a pop-up about the service not being started, which is probably caused by the virus in services.exe. My logs are as follows:

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.5.0
Run by Ziio at 16:28:20 on 2012-08-15
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.4094.2831 [GMT -5:00]
.
AV: ESET Smart Security 4.2 *Enabled/Updated* {77DEAFED-8149-104B-25A1-21771CA47CD1}
SP: ESET Smart Security 4.2 *Enabled/Updated* {CCBF4E09-A773-1FC5-1F11-1A056723366C}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: ESET Personal firewall *Enabled* {4FE52EC8-CB26-1113-0EFE-8842E2773BAA}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\Usb Remove\USBSRService.exe
C... Read more

Answer:Infected with Sirefef and Win64/patch.a Trojans

Please do the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) ... Read more

16 more replies
Relevance 78.59%

Hello,

Yesterday my PC was infected with the Live Security Virus. It's an HP desktop running Win Vista Home Premium.

I was able to download AntiMalwarebytes and run it to remove the Live Security Virus.

Afterwards MSE would not run, so I uninstalled it, and reinstalled.

After rebooting, MSE detected the sirefef.ah and sirefef.r viruses, but before it can clean them the PC gives a warning that it had a critical error, and will restart in a minute. It then restarts.

I tried downloading TDSSkiller only a flash drive on this PC (my laptop), plugged it into the infected PC and ran it, but it didn't find anything. Sure enough, it then shut down again.

MSE will detect the viruses, but doesn't have enough time to deal with them.

I'd love some help! What should I try next?

Thanks!
Ian

Answer:Infected with sirefef.ah and sirefef.r after Live Security Update - reboots every minute

Ignore this for now, I've taken the PC into a local shop. I just don't have the time right now to figure this out on my own. I will post any solutions they tell me.

Thanks anyway, I'll be back for other issues I'm sure!

22 more replies
Relevance 78.3%

A few days ago, I got the Sirefef.AB and Sirefef.W virus on my computer. I had no idea the severity of my problem until after I reinstalled MSE which has now caused my computer to constantly restart. I have used Farbar to create a FRST.txt and Server.txt file, though I do not know if that will help on this site in the removal of this blasted virus, and I will wait to post it until I have been instructed if I should do so. I really am at a loss here. I am not that great with computers, and could really use some help.

Edit: Added note, for the short while before I reinstalled MSE, I was having redirection problems when clicking on Google links. It also restarts in Safe Mode.

Answer:Sirefef.AB and Sirefef.W for Windows 7 Infected Computer with Constant Reboot

Greetings And Welcome To The Forums!!My name is Gringo and I'll be glad to help you with your malware problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

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Relevance 76.56%

following instructions from my previous posting. at first the tools seemed to clear the search engine redirection, but GMER still shows a problem. Tech decided to send me to this forum, and I started again with step 6 on the guide. DDS worked well. Tried to run GMER with the new instructions, and it stops after about 40 min. Attempts to sneak the GMER through with a scrambled name failed. So I ran it for 25 min and stopped the scan and that is what I am posting.If it runs long enough the virus apparently stops the scan and I have a gray screen and have to turn off the laptop and turn it back on and try again. I ran CD emulation disable, and it said "finished" but I can't tell if I had anything to disable, since I got no further instruction from that program. Laptop seems to be working well with no redirection but tech thinks the virus is still present.

DDS

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by MARK at 22:46:15 on 2012-04-23
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3062.2118 [GMT -4:00]
.
AV: AVG Anti-Virus Free *Disabled/Outdated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\... Read more

Answer:win32/sirefef.ac and win32/sirefef.ah redirecting trojans?

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your computer problems. Please do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send ... Read more

15 more replies
Relevance 75.98%

Hello. I have an XP machine, pretty old though works (except it is slow...probably some other residual trojan issues). I need your help!! Please assist.

I have Microsoft Security Essentials and MalwareBytes Anti-Malware on my machine. MSE detected the Sirefef.ac and Sirefef.ah trojans/viruses several days ago. It removed them. Then they appeared again and were removed again. This occurs every day. (FYI, MSE is always on and does an automatic daily scan. MBAM is run by me manually every serveral days.)

Over the weekend, I tried using various add'l software to get rid of these items & others though at the end of the day, it situation remains as noted above. Very frustrated that I can't do this on my own and am worried about my computer security. (I believe I used Eset, Kapersky TDSS killer, ccleaner, & itMan Pro)

First, if the sirefef items show as being removed, is my computer safe to use or should I turn it off? When I do get on the internet (when MSE shows all clean and green status), I do get to my default site, msnbc, can get to other sites, and don't get redirected.

I searched and found what seems like exactly the same problem in your forum.

topic450849 raised by MarkP, helped out by Broni, &
its successor topic, topic451285 helped out by Gringo.

Should I just follow and replicate what was noted on those forums or wait and follow specific instructions?

Thanks so much for trying to help me out!!

Kind regards,

Davidad

Answer:XP Infected w/ sirefef.ac & sirefef.ah & need help to permanently remove

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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Relevance 75.98%

Title pretty much says it all. Whenever my computer restarts if I don't do anything Microsoft Security Essentials will detect 2 infections, Sirefef.AH and Sirefef.R, and then inform me that I have a minute until the computer shuts down. If I end the process for Microsoft Security Essentials before any detections occur though then I can use my computer like normal. I'm guessing I need to use FRST to replace services.exe like in the other topics exhibiting this behavior, but since I can't interpret the logs I don't know how to fix this myself and admit that I could be way off.

On a possibly unrelated note, I've never been able to get ComboFix to run properly. I was asked to use it in a prior help topic on this site but was unable. Since then I've tried several times on my own to make it run to no avail. It always hangs after it informs me that it may take 10 minutes or more for badly infected systems and that text just hangs there even when I leave it on overnight.

I don't really care if ComboFix ever runs on my computer, but I figured it could be a symptom for something else so I'm listing it. Mostly I'd just like to be able to restart my computer without racing to stop processes before it gets stuck in a cycle.

Thanks in advance for whoever decides to help me.

Answer:Infected Sirefef.AH and Sirefef.R, computer keeps restarting

Please run the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) ... Read more

9 more replies
Relevance 75.4%

Hello, MSE had a message that said detected and cleaned virus and in the history came up Trojan:win32/sirefef.ak
.am
.ag
/sirefef and then proceeded to say remove.
kept getting the MSE logo spinning and saying cleaning and then same viruses would be in history
I used malwarebytes and it found the four aswell and cleaned them but I feel something is still there and runnin in the background because when I reboot my desktop icons keep resetting if I change them. Need help

Thanks
LR

what do you need for me to run a log to show the computer status?

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.12.09

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Roger Trudel :: ROGERTRUDEL-PC [administrator]

12/06/2012 6:25:09 PM
mbam-log-2012-06-12 (18-25-09).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 280359
Time elapsed: 15 minute(s), 32 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)... Read more

Answer:Trojan: win32/sirefef.ak & am & ag and sirefef

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
If I instruct you to download a specific tool in which you already have, please delete ... Read more

28 more replies
Relevance 75.4%

Hey,

Since today I got a problem with ESET not deleting some trojans, namely Win64/Sirefef.AL, Win64/Patched.B.Gen. ESET is popping up the threat quite often, but can't remove them.
I don't have any clue what to do about it. Can anyone help me?

Greetings

Answer:Win64/Sirefef.AL, Win64/Patched.B.Gen (services.exe)

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

17 more replies
Relevance 75.4%

Just saw this, Eset started acting up today. I did see a process running in process explorer, but didn't get a good look at it before I ended it. Said to my self, might as well give it to the experts.

Answer:Win64/Patched.B.Gen trojan & win64/sirefef.w

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

17 more replies
Relevance 105.78%

Hello Bleeping!
A few days ago I removed Norton AV and installed MSSE. MSSE detected Trojan Dropper: Win32/Sirefef.B and Rogue:Win32/FakeRean. For the past two full system scans MSSE has detected and removed the dropper, and the last scan (last night) detected the Fake Rean. The MSSE removals don't appear to be effective against the dropper. Another peculiar thing, when I installed MSSE a few days ago, it told me my firewall was not up, but when I go into MS Security Center it says that the firewall is "ON". Not sure if perhaps the Norton AV removal maybe wasn't complete and that I am getting "false positives", or if something is really there. My logs are as follows:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_30
Run by Eric at 16:37:09 on 2012-02-09
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3069.2216 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\syste... Read more

Answer:Infected with Trojan Dropper: Win32/Sirefef.B AND Rogue: Win32 Fake Rean

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 3 1. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the r... Read more

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Relevance 105.78%

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3037 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1294 Mb
Hard Drives: C: Total - 152617 MB, Free - 114549 MB; D: Total - 140623 MB, Free - 63292 MB;
Motherboard: ASUSTeK Computer Inc., K50IJ
Antivirus: avast! Antivirus, Updated and Enabled
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 21:21:49, on 16/11/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16447)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_5_502_110_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwl... Read more

Answer:Infected with win32:sirefef-AII[Rtk]

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Relevance 105.78%

Computer had been acting funny lately so I updated and ran MSE. MSE found the threat, but before I was able to remove and restart the pc I kept getting the error message "windows has encountered a critical problem and will restart automatically in one minute"Every time I restart the machine it keeps throwing up the same error even in safe mode. I can't run any programs long enough to post any logs, please help

Answer:I am infected by Win32/Sirefef

Let me ask a malware response team member to assist you

good luck

19 more replies
Relevance 105.78%

Hello,
I'm a noob to this forum, but it's my last resort and I'm at my wits end. As stated above, my desktop is infected with win32/sirefef.er, at least that is what AGV was saying. I keep getting pop ups of the threat and I can't quarentine the virus, a new window just pops up. That's how it started. I have read other threads in this forum on posible cures but got nowhere with the procedures. Now, when I restart the computer, AGV still pops up threat windows, but it displays other trojan names, not the "win32/sirefef.er" as it did originally did. I am afraid the trojan is so deeply rooted, I just turned off the computer and I am using my P.O.S. Evo N800v laptop to post here.

The computer in question is a Medion running Windows Vista Home Premium, SP2 I believe.

Any help would be appreciated.

Answer:Infected with win32/sirefef.er

Hello and welcome. I moved this to the Am I Infected... please do these.Please click Start > Run, type inetcpl.cpl in the runbox and press enter.Click the Connections tab and click the LAN settings option.Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.>>>>>I'd like us to scan your machine with ESET OnlineScanHold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScanClick the button.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)Click on to download the ESET Smart Installer. Save it to your desktop.Double click on the icon on your desktop.Check Click the button.Accept any security warnings from your browser.Under scan settings, check and check Remove found threats Click Advanced settings and select the following:Scan potentially unwanted applicationsScan for potentially unsafe applicationsEnable Anti-Stealth technologyESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.When the scan completes, push Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.Push the button.Push NOTE: In some instances if no malware is found there will be no log produced.>>>>>>>>>>>>>Reboot into Safe Mode with NetworkingHow to start Windows 7... Read more

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Relevance 105.78%

Services seem to be consuming 50%-70% minimum cpu usage on 4 cores
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_32
Run by User at 15:31:05 on 2012-07-16
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.4095.2117 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\system32&#... Read more

Answer:Infected by Win32:Sirefef-PL

Hi,Please do the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64... Read more

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Hey guys,
 
I'm Sayak and I'm currently residing in the US. My company sent me here from India to work for a client. Obviously they spent a lot on me so the fact that uninterrupted work is more important to them on anything else goes without saying!
 
After a rough day at work, I got my hands on a video that wouldn't play. Frustrated, I did two things I never do: 1. Installed something on my work laptop and 2. Got that installer off the internet. It was supposed to be a codec pack. Turned out to be packed with a ZeroAccess RootKit program - pleasant surprise. Now I wasn't completely insane, I did scan it before running, but the geniuses at my office have shoved Symantec Endpoint Security down our throats - which is as effective as a potato.
 
I started noticing that SSL sites stopped opening in Chrome, so I quickly did some research, downloaded MS Security Essentials and managed to kill the virus. Or so I thought!! I could no longer use the internet on my laptop. 
 
After 3 hours of reading surprisingly accurate threads on the forum (on my phone btw, and it was so tedious thanks to the awesome codec pack that I installed), I finally managed to get everything up and running.
 
So thanks to you guys at bleeping computer, I am not losing my job!! Kudos guys, you made my day! 
 
Sayak

Answer:Infected with Win32/Sirefef.gen!C

I, along with many other bleepin members here are honored, and feel warm and fuzzy that we've been able to help another person in our quest to slay all bugs and foibles that plague us computer users. ~Zestypanda

7 more replies
Relevance 105.78%

Hello good folks,
 
 Got a recent warning from Malewarebytes/Windows defender and then I ran malewarebytes to clear it but i fear it is still lingering. Any advice or help to ensure it is remmoved will be appreciated from the gurus.
 
Thanks in advance
 
BuickGuy
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16483  BrowserJavaVersion: 10.21.2
Run by Six at 13:23:36 on 2013-05-28
Microsoft Windows 7 Professional   6.1.7601.1.1252.2.1033.18.12278.10162 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\SysWOW64\PnkBstrA.exe
C:\Program Files (x86)\Winsim\ConnectionManager... Read more

Answer:Infected with win32/sirefef.an

Hello BuickGuy I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same"... Read more

16 more replies
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Hi ive been infected by a virus/trojan that i cant remove by myself. Windows defender detects it as "Trojan:Win32/Sirefef.G" but is unable to remove it, computer freezes when i try. If im correct this is a trojan that can be used to install other virus on your computer? I run malwarebytes every time i start the computer and it always finds a "Trojan.Agent.Max" that i remove but it comes right back. The computer works as normal except for a few programs that wont start.
Any help would be much appriciated

Answer:infected by win32/Sirefef.G

When you did a virus scan does it show where the file is located?
If it does save that directory in notepad.
What operating system are you running? I'm using windows xp for example,
On start up press F8 and boot into safe mode.
Go to my computer click on tools then folder options,
go to view then hidden files and folders & click on show hidden files.
When u found the file delete it then do a virus scan in safe mode.

Hope it works for u =)

10 more replies
Relevance 104.55%

Hi, need some help and here are the requested logs.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by Bobbie at 0:06:17 on 2011-12-08
Microsoft? Windows Vista? Home Basic 6.0.6002.2.1252.1.1033.18.3061.1616 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.e... Read more

Answer:Infected with Trojan.Win32.Sirefef.a / p other

Someone can close, delete, ignore or handle this however you normally do when you get no response as I have decided to back up and restore system to original condition. I think it is just too far gone. Thanks!

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Relevance 104.55%

Hello there,

It seems that my computer has been infected with a virus. It was found through Microsoft Security Essentials but was unable to remove it.

I followed the preparation guide and here is the DDS log for my computer:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.6000.16982 BrowserJavaVersion: 1.6.0_33
Run by Mytien at 22:51:02 on 2012-08-15
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1021.216 [GMT -7:00]
.
.
============== Running Processes ===============

.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\sy... Read more

Answer:Infected with virus Win32/Sirefef.R

Here are the logs for the Farbar recovery scan.

Scan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 15-08-2012
Ran by SYSTEM at 17-08-2012 15:43:43
Running from D:\
Windows Vista ™ Home Premium (X86) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [RtHDVCpl] RtHDVCpl.exe [x]
HKLM\...\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup [30192 2011-07-24] (Google)
HKLM\...\Run: [Spare Backup] "C:\Program Files\Spare Backup\SpareBackup.exe" /silent [5252936 2007-07-12] (SpareBackup, Inc.)
HKLM\...\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray [323216 2006-09-06] (Napster)
HKLM\...\Run: [BigFix] c:\program files\Bigfix\bigfix.exe /atstartup [2348584 2006-11-16] (BigFix Inc.)
HKLM\...\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe [x]
HKLM\...\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [59280 2012-05-30] (Apple Inc.)
HKLM\...\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe [153136 2007-03-01] (Nero AG)
HKLM\...\Run: [SunJavaU... Read more

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Relevance 104.55%

PROBLEM - 1 DAY AGO I ENCOUNTERED A PROBLEM , I AM USING ESET NOD32 ANTIVIRUS 4 , IT SHOWED threat Win32/Sirefef.FC detected in file ?C:\Windows\System32\Services.exe? AND THE FILE CANNOT BE DELETED . AN ERROR OCCURED WHILE STARTING SERVICES.ANALYSIS OF APPLICATION PROTOCOLS (POP3 , HTTP) WILL NOT FUNCTION.
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.7600.16385
Run by sameer at 0:07:08 on 2012-08-18
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.3062.2205 [GMT 5.5:30]
.
AV: ESET NOD32 Antivirus 4.0 *Enabled/Updated* {CB0F8167-5331-BA19-698E-64816B6801A5}
SP: ESET NOD32 Antivirus 4.0 *Enabled/Updated* {706E6083-750B-B597-533E-5FF310EF4B18}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:&... Read more

Answer:Infected With Win32/Sirefef.FC - using windows 7

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

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Relevance 104.55%

Hello,

My Toshiba Satellite C655 is infected by this nasty virus. MSE detected but couldn't clean it. It also kept creating a Windows critical error and shutting down the laptop. I installed Avast instead and a boot time scan found several infections and a corruption. The virus is still not gone and keeps trying to invite more nasty friends to the party. I have Windows 7 x64 bit and IE 9. I'm nout sure where my install cd is. Any help on how to get rid of this virus and make my laptop safer is greatly appreciated. the ark and attach zips come up with a too large msg so I will try to attach them some other way but here is the DDS log


.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.5.1
Run by zehourou at 9:00:05 on 2012-08-14
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2811.1719 [GMT -4:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Disabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\system32\atiesrxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestr... Read more

Answer:Laptop infected by Win32/sirefef

Hello and welcome to TSF.

The system is infected with what's commonly known as ZeroAccess Rootkit, which can sometimes be very difficult to remove.

This type of infection allows hackers to remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Do not change passwords or do any transactions from the infected computer until it has been cleaned.

Please read this: How Do I Handle Possible Identity Theft, Internet Fraud, and CC Fraud?

Please have your important data backed up before proceeding.

For this infection, formatting and reinstalling may be the only way to to ensure that the system is 100% clean.

If you would like to continue with the cleaning, please continue with the following instructions.

===================

Please note that more than one round may be needed to properly eradicate malware. In co-operation with the cleaning process, please: do not uninstall/install any programs unless asked to do so, to make it easier on us as it is more difficult when files/programs are appearing in/disappearing from the logs;
do not run any tools or scans other than t... Read more

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vipre antivirus found infected services.exe with a virus, need help to clean this file

Answer:infected with virus.win32.sirefef.r (v)

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

14 more replies
Relevance 104.55%

I recently had some trojan issues but they were resolved here: http://www.bleepingcomputer.com/forums/topic459859.html/page__p__2757005#entry2757005

First and foremost, I'd like to thank the community at BleepingComputer for helping me resolve my previous issues. Anyway, my parents' PC has been acting strangely recently (Windows 7 Home Premium 64bit). I noticed that some Google search results on Google Chrome would redirect to possibly malicious sites rather than the actual search result. Also, an extension "Default Extension" was installed in Chrome. When I attempt to remove it and restart Chrome, it just appears again. I've noticed that when I disable it, I wouldn't get any redirections from search results. That being said, I immediately ran a full scan with Security Essentials. Win32/Tracur.AV and Sirefef!cfg were detected and quarantined. However, I'm still getting redirects and the extension still appears. I'm not entirely convinced this PC is clean. Any help would be greatly appreciated.

Answer:Infected with Win32/Tracur.AV and Sirefef!cfg

I also ran TDSS Killer. Apologies if I shouldn't have.
18:40:06.0333 0660 TDSS rootkit removing tool 2.8.13.0 Oct 12 2012 17:26:47
18:40:06.0567 0660 ============================================================
18:40:06.0567 0660 Current date / time: 2012/10/16 18:40:06.0567
18:40:06.0567 0660 SystemInfo:
18:40:06.0567 0660
18:40:06.0567 0660 OS Version: 6.1.7600 ServicePack: 0.0
18:40:06.0567 0660 Product type: Workstation
18:40:06.0567 0660 ComputerName: SHAHEED-LAPTOP
18:40:06.0567 0660 UserName: shaheed
18:40:06.0567 0660 Windows directory: C:\Windows
18:40:06.0567 0660 System windows directory: C:\Windows
18:40:06.0567 0660 Running under WOW64
18:40:06.0567 0660 Processor architecture: Intel x64
18:40:06.0567 0660 Number of processors: 2
18:40:06.0567 0660 Page size: 0x1000
18:40:06.0567 0660 Boot type: Normal boot
18:40:06.0567 0660 ============================================================
18:40:17.0338 0660 BG loaded
18:40:23.0001 0660 Drive \Device\Harddisk0\DR0 - Size: 0x3A38B2E000 (232.89 Gb), SectorSize: 0x200, Cylinders: 0xEE72, SectorsPerTrack: 0x3F, TracksPerCylinder: 0x7F, Type 'K0', Flags 0x00000040
18:40:23.0016 0660 Drive \Device\Harddisk1\DR1 - Size: 0xF2C00000 (3.79 Gb), SectorSize: 0x200, Cylinders: 0x1EF, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'W'
18:40:23.0016 0660 ============================================================
18:40:23.0016 0660 \Devic... Read more

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Relevance 104.55%

This started with the google redirect virus when I found out I was being redirected to sites other than what was shown. I have Microsoft Security Essentials but it was shut off. I turned it on and it showed I had the win32/sirefef virus. It showed two versions. I deleted them and they would keep coming back every few minutes. I also noticed apache server httpd.exe running at ove 50%. Unfortunately I cannot remember what I did to stop these two files from constanly coming back. I know I had to reinstall Firefox to stop the google re-direct. It seemed to be okay for a few days. I also went into the registry and deleted anything in the RUN folders.

Then I got an alert from MSE saying I had the win32/sirefef.a trogan. Not paying attention, I hit remove and then noticed the path was services.exe After that my computer would constantly try to shutdown with error
Windows noticed critical issue and will restart in 1 minute. I could not get it to stop no matter what I did (like disabling it in F8 mode. I found a way to back up my data with Kaspersky Rescue disk after I made sure to scan everything. It found mdba(sp).exe and deleted that. Also said a couple programs I had (never installed) 7zip or lemon photo were infected so I deleted those.

I tried to reload system restore point but they were all deleted exept a couple days ago. I used that and when i logged on it showed MSE disable. I re-enabled it and same issue. Computer restarted after a minute.
And MSE found SIREFE... Read more

Answer:Infected with win32/sirefef.a Trogan

Hi,Please do the following:download Farbar Recovery Scan Tool and save it to a flash drive.(you need the 64bit version)Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit... Read more

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Relevance 104.55%

Hello,
I've made several attempts to clear a trojan/virus infection from my computer using previous posts on this forum, but have been unsuccessful. It started with an alert popup from Windows Security Essentials saying that it detected threats (which I tried to remove using that program - it would say it was clean for a while and then pop up again) and my yahoo and google searches redirecting to invalid pages. I followed directions from another post and went into safe mode and used TDSS Killer, Malwarebytes and Super Anti-spyware - all three programs found threats, removed them, and now come up clean when I run them. I have rebooted after each scan and removal. However, the Windows Security Essentials is still popping up showing threats detected. When I click on the details screen it shows "trojan:win32/sirefef.S, trojan:win64/sirefef.E, and trojan:win64/sirefef.D" as the threats. The yahoo/google searches are no longer redirecting, but the internet is running much slower than usual. I would really appreciate any help that you could offer in removing them! Thanks in advance.
Below is the dds text and the attach and ark texts are attached.
.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_26
Run by Michele at 11:47:12 on 2011-12-04
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.183 [GMT -6:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA... Read more

Answer:Infected with Trojan:win32/sirefef.s

Hello and Welcome to the forums!My name is Gringo and I'll be glad to help you with your computer problems.Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 31. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the runn... Read more

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Hello,

I followed the instructions posted for removing the so-called Windows XP Security 2012 virus last week. However, other viruses seem to have taken its place. ESET is continuously blocking attacks, and when it performs a scan, it claims there to be a threat in the memory ( a variant of Win32/sirefef.DT trojan) that cannot be cleaned.

I followed the instructions in the preparation guide, but could not actually run the dds.scr scan -- when I double-click the icon, the window blinks and disappears. Further, I tried running GMER scan twice. The first time, the scan aborted after about 5 minutes - the entire program simply closed down. The second time was going very well, but about 5 hours into the scan, I got the "WARNING! about rootkit activity" message. I clicked OK, and the log up to that point disappeared entirely before the scan was finished, and before I could save/copy it.

Other symptoms I am now experiencing is an occasional Google redirect, and subsequent connectivity problems.

Thanks in advance for all of your help.

Answer:Infected with Win32/Sirefef.DT trojan, among others

Hi,Please do the following:Download OTL to your DesktopDouble click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.Select All UsersUnder the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
CREATERESTOREPOINTClick the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.Post both logsNEXTPlease download aswMBR to your desktop.Double click the aswMBR.exe icon to run itWhen asked if you want to download Avast's virus definitions please select Yes.Click the Scan button to start the scanOn completion of the scan, click the save log button, save it to your desktop and post it in your next reply.You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well

64 more replies
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My system is infected with TrojanDropper:Win32/Sirefef.B and PWS:Win32/Zbot.
 
I have Microsoft Security Essentials and Symantec Endpoint Protection on my system. Time and again my anti-virus prompts for detection of these and then shows that these are eliminated.
 
My system has slowed down immensely and hangs a lot.
 
Have run DDS on my system as was suggested at my earlier post http://www.bleepingcomputer.com/forums/t/486541/laptop-infected-with-trojandropperwin32sirefefb/
 
Log files are attached.
 
Please suggest.
 
 
Henna

Answer:Infected with TrojanDropper:Win32/Sirefef.B

Hello hennadhawan Welcome to The Forums!!Around here they call me Gringo and I'll be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back a... Read more

19 more replies
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Do not know how to remove.
DDS scan files attached.
Thank you!

Answer:Infected with Trojan:win32/sirefef.AB

Hello sltmfla I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

32 more replies
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Computer was acting up and so I used ESET to scan and it found this trojan, it removed the 3 out of 4 threats found but the 4th is "Operating in memory." I tried running ESET in Safe Mode and same thing. I can't get rid of it. Please help as this is a work computer and I am not sure, or slightly not sure, of where the trojan came from. Thank you in advance.

Answer:I'm infected by Win32/Sirefef.EZ and can't get rid with ESET

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.Thanks and again sorry for the delay.Download OTL to your desktop.Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Under the Standard Registry box change it to All.Check the boxes beside LOP Check and Purity Check.Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as... Read more

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http://www.bleepingcomputer.com/forums/topic455847.html/page__gopid__2722494#entry2722494

After following the instructions in the above post, I still believe to be infected. Per the last instructions in that post, I ran DDS and GMER along with sysinternals to view the running processes in more detail. Attached are the reports.

Something to point out again is that everytime I load Kaspersky, CPU usage is high and 2 svchost.exe processes are associated with Kaspersky that normally don't show in another healthy computer that I have at home. Systernals private bytes column went as high as 1GB so I don't know if this means that my data was compromised or not. Please refer to screenshot to illustrate my point.

Thanks.

Answer:Infected with Win32/sirefef.ev trojan

Hi consigliere,My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.Some things to remember while we are working together.Do not run any other tool untill instructed to do so!Please do not attach logs or put logs in code or quote boxes (unless explicitly asked to)Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can also help.Do not run anything while running a fix.If you don't understand a step, please ask for clarification before continuing with any future steps.Click on the Watch Topic button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster. It appears you've already run Combofix. Please post the Combofix log located at C:\Combofix.txt in your next post.

36 more replies
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Greetings, I have a laptop with Windows 7 64bit. I believe the laptop is infected with the virus in the title of this post. Avast found it one point and put it in the virus chest. After rebooting the laptop would not boot into the OS. I ran recovery and reverted to last save point. The laptop boots to the OS but is still infected. Any help is much appreciated.

Answer:Laptop.infected with Win32.sirefef-ho

Hi,After performing these scans, enter the results in your next post and also update me on the status of the PC.Note: You may have to perform some or all of the following in Safe Mode With Networking, depending on if you have internet access while in the normal Windows environment.================================================================================Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.================================================================================Please download and scan with SUPERAntiSpyware FreeDouble-click SUPERAntiSypware.exe and use the default settings for installation.An icon will be created on your desktop. Double-click that icon to launch the program.If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)In the Main Menu, click the P... Read more

11 more replies
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Hi,
When I start my computer MS Security Essentials gives me a warning that I have potential threats. It is trying to get rid of win32/sirefef files. It tries to fix them but the computer automatically shutsdown.
I cannot get the GMER to compete a scan before my computer shutsdown. So I have not attached that report.
Any help would be appreciated.
Thanks.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18904
Run by Parent at 11:17:07 on 2012-07-17
Microsoft? Windows Vista? Business 6.0.6000.0.1252.1.1033.18.2046.1230 [GMT -6:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware... Read more

More replies
Relevance 104.55%

Hi,
When I start my computer MS Security Essentials gives me a warning that I have potential threats. It is trying to get rid of win32/sirefef files. It tries to fix them but the computer automatically shutsdown.
I cannot get the GMER to compete a scan before my computer shutsdown. So I have not attached that report.
Any help would be appreciated.
Thanks.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18904
Run by Parent at 11:17:07 on 2012-07-17
Microsoft? Windows Vista? Business 6.0.6000.0.1252.1.1033.18.2046.1230 [GMT -6:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware... Read more

Answer:Infected with win32/sirefef virus

Please do the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) ... Read more

28 more replies
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Hi!

I need help in removing Win32/sirefef.er from my computer. basically I keep getting alerts from AVG that my computer is infected with this virus and continue to get the same notice even after it says 'threat removed.' After doing some research I found that it is a Trojan that is in AVG, I saw a similar post on the forum here with the same issue so I am hoping you can help me as well.

Thanks, and much appreciated.

Answer:Infected with win32/sirefef.er need help removing

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
If I instruct you to download a specific tool in which you already have, please delete ... Read more

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Several months back my mother's netbook was infected with ZeroAccess. I was able to clean that off and it ran fine for awhile. Then all the icons on the desktop disappeared again, there is no network (wired or wireless) and after every reboot Microsoft Security Essentials detects and quarantines an instance of Trojan:Win32/Sirefef.AH. Nothing else has been detected in the past month.

I followed the prep guide but DDS would freeze the whole computer after display 50 #'s. So, sorry no DDS.txt or Attach.txt.

GMER finished and the ark.txt file is attached. However, there was a problem running GMER. I got the following error:

LoadDriver ( "C:\DOCUME~1\Lou\LOCALS~1\Temp\uxloakow.sys" ) error 0xC000010E: Cannot create a stable subkey under a volatile parent key.
Also, when the GMER window opened, only Services, Registry, Files and ADS could be selected.

Answer:Infected with Trojan:Win32/Sirefef.AH

Hi,Please run the following:Please download Unhide.exe to your desktop:Double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the hidden attributes from all the files on your system. Note: If you had purposely hidden any files, then you will need to hide them again after this tool has run.NEXTDownload OTL to your DesktopDouble click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.Select All UsersUnder the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /rp /s
DRIVES
CREATERESTOREPOINTClick the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.Post both logs

22 more replies
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Hy there

My eset Nod 32 antivirus 4 detected Win32/Sirefef.CH & Win32/Rootkit.Agent.NUS
I tried to remove them with Kaspersky removal tool, Malwarebytes anti-malware, SPYBOT
All Failed to delete this file C:\WINDOWS\assembly\GAC_MSIL\desktop.ini wich is a Win32/Sirefef.CH trojan
The other Win32/Rootkit.Agent.NUS trojan is in operating memory
My pc symptoms are: 1. can't acces a direct link....i have to press 3-4 times the Enter Key in browser..then page will load.
2. Pc is moving slow

Answer:infected by Win32/Sirefef.CH & Win32/Rootkit.Agent.NUS

HiPlease do the following:Please download TDSSKiller.zipExtract it to your desktopDouble click TDSSKiller.exePress Start Scan
Only if Malicious objects are found then ensure Cure is selectedThen click Continue > Reboot nowCopy and paste the log in your next reply
A copy of the log will be saved automatically to the root of the drive (typically C:\)NEXTDownload ComboFix from one of the following locations:Link 1 Link 2 VERY IMPORTANT !!! Save ComboFix.exe to your Desktop * IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here Double click on ComboFix.exe & follow the prompts.As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.**Please note: If the Microsoft Wind... Read more

14 more replies
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Hello,

I'm infected with two versions of Sirefef (AC and AH). Windows Security Essentials pops up a message that one of them was found. The virus is always in a *.dll file in C:/Windows/System32. WSE doesn't manage to remove it completely.
I also have a Redirecter, that opens FireFox tabs, when I search for something on Google. It mostly opens this site: http://nutritioncuisine.com/videos/?src=113636&utm_source=AD_113636_5_304654&utm_medium=cpv&utm_campaign=NCvideosCPV113594 (You probably should not open this without an script blocker...), but this virus isn't even found by WSE....

I'm using Windows Vista Home Basic SP2.

Please help me. I don't know what to do to remove the viruses.

Florian

Answer:Im infected with Sirefef.AH & Sirefef.AC and a Redirecter...

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Please download GMER from here(doesnot work on 64 bit OS)http://www2.gmer.net/download.phpTemporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.Now click the Scan button. If you see a rootkit warning window, click OK.When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.Click the Copy button and paste the results into your next reply. DownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results here

1 more replies
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My computer has the dreaded sirefef! I'm running Windows Vista Home Basic Service Pack 2. 32 bit.

A few weeks ago Microsoft security essentials (mse) stopped running. I tried to start it again but a message came up stating that the program didn't exist as an installed service. I also noticed that windows defender was off and it also claims it doesn't exist as an installed service (error 0x80070424). When I tried to reinstall windows defender, it popped up a message "Windows Defender does not need to be installed because it is included with windows vista. You can access it from the control panel."

The other day I decided to try to get Security Essentials running again by uninstalling it and reinstalling it. It worked and began to scan my computer. It found two threats: sirefef.AH and sirefef.R . I clicked clean threats and mse started cleaning them. HOWEVER, sometime after I got mse running again, I got a notice that read: "Windows has encountered a critical error and will automatically restart in one minute. Please save you work now." My computer restarted and I got that notice again. I tried safe mode and I still got that message and force restart, but it happened slower. In safe mode I ran mse again, it saw the same threats, I clicked clean, and It claimed they were cleaned (I know they aren't).

Eventually I chose the option "Repair Computer" from the F8 menu and went to a restore point 2 weeks earlier. (But not without ... Read more

Answer:sirefef.ah and sirefef.r have infected my laptop!

I'd like to see the comboFix log as well pleaseIt can be found at C:\combofix.txt (older logs at C:\qoobox\combofix2.txt)then please do the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" ... Read more

16 more replies
Relevance 103.32%

My system is infected with TrojanDropper:Win32/Sirefef.B and PWS:Win32/Zbot.
 
I have Microsoft Security Essentials and Symantec Endpoint Protection on my system. Time and again my anti-virus prompts for detection of these and then shows that these are eliminated.
 
My system has slowed down immensely and hangs a lot.
 
Please suggest.
 
 
Henna

Answer:Laptop infected with TrojanDropper:Win32/Sirefef.B

ZeroAccess rootkit requires elevated help. Please follow the instructions in ==>This Guide<== starting at Step 6.  If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==  Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

3 more replies
Relevance 103.32%

Hi,

I have been plagued for a few days now with the WIN64/WIN32: Sirefef infection and eventhough my Avast detects it and constantly sends things to the virus chest I am unable to completely remove this virus.

Any help would be greatly appreciated.

Thanks so much in advance.
DDS log

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19088
Run by pariss at 14:24:25 on 2012-07-06
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.2046.1030 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:�... Read more

Answer:Infected with WIN32 : Sirefef malware/virus

Hi,Please run the following:Download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Boot Menu:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.Use the arrow keys to select the Repair your computer menu item.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Choose your language settings, and then click Next.Click Repair your computer.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolScan your computer's memory for errors.Command Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe and press Enter.Note: Replace letter e with the drive letter of your ... Read more

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Relevance 103.32%

Hi:
My computer got infected and everytime i boot Microsoft Security Essential detects 2 infected files and it asks me to reboot. 2 of the files i noticed were Virus:win32/Sirefef.r and Trojan:win32/sirefef.al. Below is the FRST scan result.
Please help me
Scan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 19-08-2012 01
Ran by SYSTEM at 20-08-2012 15:14:43
Running from H:\
Windows 7 Ultimate (X86) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe [141848 2009-09-23] (Intel Corporation)
HKLM\...\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe [173592 2009-09-23] (Intel Corporation)
HKLM\...\Run: [Persistence] C:\Windows\system32\igfxpers.exe [150552 2009-09-23] (Intel Corporation)
HKLM\...\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" [30040 2009-02-26] (Microsoft Corporation)
HKLM\...\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [919008 2012-07-27] (Adobe Systems Incorporated)
HKLM\...\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe" [63048 2012-04-02] (LogMeIn, Inc.)
HKLM\...\Run: [IntelliPoint] "c... Read more

Answer:Computer infected with Virus:Win32/Sirefef.R

Greetings And Welcome To The Forums!!My name is Gringo and I'll be glad to help you with your malware problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

3 more replies
Relevance 103.32%

I've been infected with viruses.I realized it when I've been redirected to another website(CC Search)by Google after Google search. After searching about this CC Search, I decided to install anti-virus to remove some viruses.I've tried installing KasperSky but it seemed that it couldn't start. While downloading other Anti-Virus software, my internet connection was "cut-off" half-way. This happens too when I am download other programs too.It was then I started downloading using FreeDownloadManager so I could pause the download and continue after rebooting my computer and my internet connection was back.(The connection remains for about 5minutes after starting download) Therefore I restarted for 3-4 times before successfully downloading the anti-virus(HitMan and Spyware Doctor) and TDSS killer. Although infections were found and removed, after rebooting my computer, Windows Defender found this virus trojan, Win32/Sirefef.O.Windows Defender prompted me to remove it and after clicking "Remove All", an error occurred:Error encountered:Code 0x80508017. Some actions couldn't be applied to potentially harmful items. The items might be stored in a read-only location. Delete the files or folders that contains the items or, for information on removing read-only permissions from files and folders, see Help and Support. Category:TrojanDescription:This program is dangerous and executes commands from an attacker.Advice:Remove this software immediately... Read more

Answer:Infected with viruses. (Trojan:Win32/Sirefef.O)

With the information you have provided I believe you will need help from the malware removal team. Please make sure that you read the information about getting started first.Then start a new thread HERE and include or required logs.Including a link to this thread will be helpful. Good luck and be patient. Help is on the way!

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MSE shows it as "services.exe" and i dont want to delete that file... (i can using puppy linux but..id rather not.) before shutting down saying "windows has encountered a critical problem and will shut down in 1 minute , save your files" etc.

i cannot even avoid this in safe mode *without* networking.

some assistance...please.

Answer:Toshiba Satellite infected with Win32/sirefef.AH

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the ... Read more

3 more replies
Relevance 103.32%

Good Morning

As of last night AVG Anti Virus has been detecting the threat - Win32\Sirefef. Unfortunately since this time I have also started receiving the error message "Windows has encountered a critical error and must restart". AVG has also pointed to C:\Windows\System32\Services.exe.

The operating system is Vista 32 bit. Apologies for the lack of information and not posting the DDS and GMER logs but the PC will not stay powered on long enough to run any logging,scan or program. I get a maximum of 90 seconds from windows logon before I receive the message "Windows has encountered a critical error and must restart". Even without logging on to Windows, the PC still reboots.

I have tried booting into Safe Mode (with and without Networking) but still have the same issue.Another point to note is that the Windows firewall has been disabled and would not let me enable it again. As a rule I would have re-installed Windows Vista but this is not an option on this PC.

I have never encountered a virus like this.I find it intriguing and frustrating! So here I am asking the experts, your advice would be greatly appreciated.

Many Thanks

Ashley

Answer:Infected with Win32\Sirefef, PC in rebooting loop

Please do the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe and press Enter Note: Replace letter e with... Read more

2 more replies
Relevance 103.32%

Hi, I have an acer aspire 3690 running Windows xp and I have been infected with the Win32/sirefef.EZ trojan virus. I have tried ESET, Malwarebytes, and TDSS rootkit to try and remove it but no luck. I have searched for a solution to this particular problem in many different forums but none of the solutions I have seen have worked for me. Thanks in advance for any help.

Answer:Infected with Win32/Sirefef.EZ trojan variant

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan resultsDownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results here.If you get crashes in normal mode,run it in safemode with networkingDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

1 more replies
Relevance 103.32%

Hi everyone. Hope you won't mind helping me with this issue.

Yesterday, upon start up of my laptop (Windows Vista Home Edition OS), I was informed by Avast that I had some sort of a trojan infection and that it would proceed to quarantine them to the virus chest. After the reboot and scan, it had shown that the virus was removed but another scan done by MBAM revealed that the infected object was still there. I was told by MBAM that it was the following file C:\Windows\assembly\GAC\Desktop.ini (Trojan.0access) but I can't seem to find it anywhere. An Avast scan stated the following had been removed/placed in virus chest but each subsequent scan by MBAM still reveals the Desktop.ini to be infected.

C:\Windows\assembly\GAC\Desktop.ini
C:\Windows\Installer\{1ec6a51f-804c-3b4d-6c80-a239b6741082}\n
C:\Windows\Installer\...\[email protected]
Win32:Sirefef-PL[Rtk]
Win32:Malware-gen

At one point, Avast stated that one of my music software exe files for FL Studio.exe was a virus even though upon scanning by both Avast and MBAM, it was not. I'm not sure what is the cause of some false positives or how to remove this virus. My Google Chrome browser gets periodically automatically redirected to this address http://83.133.127.55/ whenever I click on a link in Yahoo or Google.

Also, whenever I try to access google.com on Chrome, I receive the following message:

The site's security certificate ... Read more

Answer:Infected with Trojan.0access and Win32:Sirefef-PL[Rtk]

Hi,Please run the following:Download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Boot Menu:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.Use the arrow keys to select the Repair your computer menu item.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Choose your language settings, and then click Next.Click Repair your computer.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolScan your computer's memory for errors.Command Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe and press Enter.Note: Replace letter e with the drive letter of your ... Read more

17 more replies
Relevance 103.32%

Hello,

I started noticing problems with my PC when I received the Vista Anti-Virus 2012 window popping up.
I was aware this was a virus so I ran Malwarebytes and was able to remove this from the PC.

Then I started noticing that whenever I would search for something in Google and I'd click
a link on the listing, I would be re-directed to another shady looking website.

It continually did this with multiple websites I tried visiting so I ran some more scans.

I ran the ESET Online scanner and this is when the Win32/Sirefef.DA Trojan was Identified amongst
a few other viruses. The scan picked up two instances of the Win32/Sirefef.DA Trojan and was unable
to remove both of them but was able to remove everything else.

The machine is still infected so if someone wouldn't mind
taking a look at my logs and helping me get this fixed I'd greatly appreciate it.

Here's the DDS Log:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19170 BrowserJavaVersion: 1.6.0_26
Run by Sheri A at 8:22:26 on 2011-12-22
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.2039.724 [GMT -8:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\... Read more

Answer:Win32/Sirefef.DA Trojan Infected Computer

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 3 1. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the r... Read more

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