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Malware - Exists after running MalWare Removal

Question: Malware - Exists after running MalWare Removal

About a week ago, I noticed that when running Internet Explorer www.google.com that clicking on a website would take me to an add instead of the website. If I clicked back and clicked on the website again, it would correctly go to the website.

A day or two before noticing this issue I had upgraded to AVG 8.0 Free and had installed the latest Firefox version.

I am running a Windows XP Professional SP2, Intel Pentium 2.8 GHz.

I ran the instructions at forums.majorgeeks.com/showthread.php?t=35407 and am still experiencing the same issue as described above.

Any help would be greatly appreciated! This is the first forum I've ever posted to so be patient!

Thanks,
Deb

Relevance 100%
Preferred Solution: Malware - Exists after running MalWare Removal

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Malware - Exists after running MalWare Removal

This is the last of the Malware log files.

Thanks again!
Deb

2 more replies
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Hi. I am trying to diagnose a problematic laptop for a friend. I don't know the details of what happened to cause the problems. The main problem I can detect is that the laptop is EXTREMELY slow. It seems like anything I try has a delayed response (even a simple mouse click). I followed the Malware Removal Guide, but was only able to run two of the five suggested tools as follows:

1) SUPERAntiSpyware - I ran this after manually updating the definition files on the version already installed and the scan found nothing.

2) Malwarebytes Anti-Malware - I was not able to update the definition files for the current version installed. After several attempts to uninstall this (via the Control Panel), I was able to do it via CCleaner. However, I was not able to re-install a more recent version due to problems with the Windows Installer service. After uninstalling an outdated version of Java (Update 14) via the Control Panel, I have not been able to install/uninstall any more programs.

2) combofix.exe - not compatible with 64-bit OS

3) RootRepeal - did not run on 64-bit OS

4) MGtools - did run; kept getting errors, but continued to completion

Attached are the SUPERAntiSpyware and MGTools logs:
 

Answer:Possible Malware preventing me from running malware removal tools

I am not seeing any malware in those logs. I do not know why MalwareBytes would not run, are you able to run it in safe mode? How does the PC behave when you use safe mode?

More than likely I think I will be sending you off to the software forum.

We can do this:

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:



O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - (no file)
O2 - BHO: (no name) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - (no file)
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsM... Read more

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Hiya

Im running XP, avg detected trojans, the first one it got rid of, the second one Generic13.ATHP it could only remove it partially, apparently located in in c:\windows\system32\svchost.exe

Started the Malware Removal Process as recommended, SuperAntiSpyware wouldnt install, so I changed the filename, and it has installed but when I attempt to run it I get an error message -

SUPERAntiSpyware Free Edition has encountered a problem and needs to close. We are sorry for the inconvenience

The same happens with any other malware/spyware removal program, Spybot S&D, Malwarebytes etc...

Is there anything I can do to fix this?

Thankyou!
 

Answer:malware halps/malware removal not running

Hi again,

also tried doing this (as seen in another thread)

Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

* Scroll down to ?Non-plug and Play Drivers? and click the plus icon to open those drivers.
* Then search for TDSSserv.sys
* Let me know if you find this or not.
* If you do find it, right click on it, and select Disable. Do not try to uninstall it.
* Also if this is found and you disable it, then reboot and see if you can run the cleaning procedure and attach the requested logs.


but the device mentioned is not present (although there are a few that have error "!" things next to them, but 30 or so others.

:confused have no idea if any of this will help you lovely helper person, but i guess im just trying...
 

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I started trying to do the 10 step Malware Removal Guide last night. I ran into many problems: unable to run Counter Spy (able to download though) and unable to install latest version of SUN Java (able to download as well). I got this error on both: "The system administrator has set policies to prevent this installation."

I am currently unable to use my PC in the general boot mode and can ONLY use it in safe mode. I'm in a real pickle because I can't move forward in the Malware Removal process and I cannot get back to a restore point where my PC worked before because the Norton Go-back (to restore my system) won't work in safe mode.

I was unable to locate the file for Search & Destroy although one was made.

My PC is a Dell Dimension, 2.66 GB free disk space.

PLEASE help me!! Thanks!
 

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as per your sticky.....I have a program called Asus Probe that I have tried to remove but slows down computer, now have program Asus Probe 2 also at start up process and also when I go on line white box opens quite frequently in task bar with no lettering in it looks like an envelope, not mail...anyway to problem at hand to continue running all things on sticky I have found file in add/remove in control panel Wex Tech Answerworks, is this something I should have or delete? Thinks for input, then will go on with sticky before submitting hijack log ect.


Asus P4S533-X mobo, Intel P4HT 3066 MHz, Sis 645DX chipset, 1024 MB Corsair (DDR SDRAM), Award BIOS 02/24/03, NVIDA GeForce 5200 (128MB), Sis 7012 Audio Device, WDC wd800JB-00ETAC HD, Lite-On Combo LTC 4816H DVD/CD, Win XP Pro Service pack 2, Internet Explorer 6.0, U.S. Robotics V.92
Faxmodem
 

Answer:In the process of running malware removal

catsrdawg said:



I have found file in add/remove in control panel Wex Tech Answerworks, is this something I should have or delete?Click to expand...

Don't you recognize it as something you have installed.

See the below links. Maybe they will jog your memory.
http://www.wextech.com/answerworks.html
http://www.vantage-software-tech.com/

If you don't need it, uninstall it.
 

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I'm trying to follow all of the guidelines for malware removal but I can't "Turn Off UAC." I'm running Vista. When I try to do so I click on the "Turn User Account On or Off" and then I'm requested to input my password, which i do, and then nothing happens after that. I simply see the screen that has the link to "Turn User Account On or Off" again. I tried to do this in Safe mode as well and the same thing occurred. Should I proceed to run all of the malware removal software anyway? Thanks!
 

Answer:Can't turn off UAC before running malware removal sw

Try this:
Go to start > type in "cmd"
Click on cmd.exe > and paste in the following:





C:\Windows\System32\cmd.exe /k %windir%\System32\reg.exe ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v EnableLUA /t REG_DWORD /d 1 /fClick to expand...


After you enable or disable UAC, you will have to reboot your computer for the changes to take effect.

The to re-enable (once we have totally finished) Same procedure except paste this in:





C:\Windows\System32\cmd.exe /k %windir%\System32\reg.exe ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v EnableLUA /t REG_DWORD /d 1 /fClick to expand...

You should receive a success message saying: "The operation completed successfully"

or...failing that, there are other methods here

http://www.petri.co.il/disable_uac_in_windows_vista.htm
 

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Hello,

I have been referred to this forum after speaking to mr TimW, I manually removed MSRemoval malware, but may have messed something up in the process and now my computer is running super slow

see thread: http://forums.majorgeeks.com/showthread.php?t=237105

* boot up is generally fine, although loading tray stuff up on start up takes a while
* shutdown takes about 2-3 mins
* IE8 loads up slowly and firefox even slower, however actually brosing the internet is fine once they have started
* downloading is fine
* applications run and load very slowly
* Edit: Seems to run a bit faster in Safe Mode
* IE appears to use the most cpu, about 80MB
 

Answer:Computer running really slow after malware removal

For starters, I would be sure all your data (pictures, music, financial/tax stuff, etc) has been backed up (copied) to a USB or external drive.

Second, clear all the history in your browsers (IE, Mozilla, etc.) and re-run a full scan with Malware Bytes. I have seen cases where cookies or other stored browser history have let the malware back in.

Next, download/install/run Advanced System Care 4. I've found it does the best job of all the free "tune-up" programs without damaging the registry.

http://majorgeeks.com/download.php?det=5927

In the ASC results, pay attention to the hard drive test results. If it tells you to restart the PC, do so and dskchk should automatically run once the system reboots. Once rebooted, re-run the ASC hard drive test. If it fails the test again it's a sign your hard drive is running on borrowed time and should be replaced ASAP. If the data isn't too corrupted, you can clone the entire drive (versus a Windows reinstall). The easiest way to do this is to be sure either the old and/or new drive is a Seagate - you can download and use their free DiscWizard software (available at Seagate's web site) to do this.

Not sure if it's coincidence or a direct result of malware; however I've seen an increase in the number of hard drive issues (failing the ASC hard drive test and/or Windows automatically running dskchk at startup) popping up after performing a major virus/malware exorcism.

Hope the... Read more

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Hi all,

So my I was recently infected with some your privacy guard adware infection, and I think I've got it all removed but I don't know why my comp is running so much slower than it was before. I used ATF remover, AVG spyware remover, and smitfraudfix. I am posting my combofix, hijackthis, and rapport files. If you need anything else I will be more than happy to give you it.

Thanx in advance,

R. Cuellar

Answer:Computer Running Slowly After Malware Removal

Hi R. Cuellar, Welcome to the forum,

We are sorry for the delay in responding. The volunteers here are swamped and unfortunately not all logs get answered as quickly as we'd like. If you still require assistance please post a new HijackThis log into this topic and I'd be happy to check it over for remaining problems.

Thanks

Andy

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Following steps outlined in Topic: IMPORTANT: Read this before requesting malware removal help# AdwCleaner v2.114 - Logfile created 03/06/2013 at 21:21:54# Updated 05/03/2013 by Xplode# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)# User : Sandra - FAMILY-PC# Boot Mode : Normal# Running from : C:\Users\Sandra\Downloads\adwcleaner.exe# Option [Search]***** [Services] ********** [Files / Folders] *****File Found : C:\Users\Sandra\AppData\Roaming\Mozilla\Firefox\Profiles\k71p9ug9.default\searchplugins\safesearch.xmlFolder Found : C:\Program Files (x86)\ConduitFolder Found : C:\ProgramData\boost_interprocessFolder Found : C:\Users\Sandra\AppData\Local\ConduitFolder Found : C:\Users\Sandra\AppData\Local\Google\Chrome\User Data\Default\Extensions\ejpbbhjlbipncjklfjjaedaieimbmddaFolder Found : C:\Users\Sandra\AppData\LocalLow\ConduitFolder Found : C:\Users\Sandra\AppData\LocalLow\PriceGongFolder Found : C:\Users\Sandra\AppData\Roaming\Mozilla\Firefox\Profiles\k71p9ug9.default\Smartbar***** [Registry] *****Key Found : HKCU\Software\AppDataLow\Software\ConduitKey Found : HKCU\Software\AppDataLow\Software\iWonKey Found : HKCU\Software\AppDataLow\Software\PriceGongKey Found : HKCU\Software\AppDataLow\Software\SmartBarKey Found : HKCU\Software\AppDataLow\Software\xfin_portalKey Found : HKCU\Software\ConduitKey Found : HKCU\Software\Google\Chrome\Extensions\ejpbbhjlbipncjklfjjaedaieimbmddaKey Found : HKCU\Software\HeadlightKey Found : HKCU\Software\Microsoft\Windows\C... Read more

Answer:Computer Running Slow - Malware Removal Help

Malwarebytes Anti-Malware (Trial) 1.70.0.1100www.malwarebytes.orgDatabase version: v2013.03.07.04Windows 7 Service Pack 1 x64 NTFSInternet Explorer 10.0.9200.16521Sandra :: FAMILY-PC [administrator]Protection: Enabled3/6/2013 9:47:22 PMmbam-log-2013-03-06 (21-47-22).txtScan type: Quick scanScan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 217611Time elapsed: 18 minute(s), 8 second(s)Memory Processes Detected: 0(No malicious items detected)Memory Modules Detected: 0(No malicious items detected)Registry Keys Detected: 0(No malicious items detected)Registry Values Detected: 0(No malicious items detected)Registry Data Items Detected: 0(No malicious items detected)Folders Detected: 0(No malicious items detected)Files Detected: 0(No malicious items detected)(end)

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Following steps outlined in Topic: IMPORTANT: Read this before requesting malware removal help# AdwCleaner v2.114 - Logfile created 03/06/2013 at 21:21:54# Updated 05/03/2013 by Xplode# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)# User : Sandra - FAMILY-PC# Boot Mode : Normal# Running from : C:\Users\Sandra\Downloads\adwcleaner.exe# Option [Search]***** [Services] ********** [Files / Folders] *****File Found : C:\Users\Sandra\AppData\Roaming\Mozilla\Firefox\Profiles\k71p9ug9.default\searchplugins\safesearch.xmlFolder Found : C:\Program Files (x86)\ConduitFolder Found : C:\ProgramData\boost_interprocessFolder Found : C:\Users\Sandra\AppData\Local\ConduitFolder Found : C:\Users\Sandra\AppData\Local\Google\Chrome\User Data\Default\Extensions\ejpbbhjlbipncjklfjjaedaieimbmddaFolder Found : C:\Users\Sandra\AppData\LocalLow\ConduitFolder Found : C:\Users\Sandra\AppData\LocalLow\PriceGongFolder Found : C:\Users\Sandra\AppData\Roaming\Mozilla\Firefox\Profiles\k71p9ug9.default\Smartbar***** [Registry] *****Key Found : HKCU\Software\AppDataLow\Software\ConduitKey Found : HKCU\Software\AppDataLow\Software\iWonKey Found : HKCU\Software\AppDataLow\Software\PriceGongKey Found : HKCU\Software\AppDataLow\Software\SmartBarKey Found : HKCU\Software\AppDataLow\Software\xfin_portalKey Found : HKCU\Software\ConduitKey Found : HKCU\Software\Google\Chrome\Extensions\ejpbbhjlbipncjklfjjaedaieimbmddaKey Found : HKCU\Software\HeadlightKey Found : HKCU\Software\Microsoft\Windows\C... Read more

Answer:Computer Running Slow - Malware Removal Help

Malwarebytes Anti-Malware (Trial) 1.70.0.1100www.malwarebytes.orgDatabase version: v2013.03.07.04Windows 7 Service Pack 1 x64 NTFSInternet Explorer 10.0.9200.16521Sandra :: FAMILY-PC [administrator]Protection: Enabled3/6/2013 9:47:22 PMmbam-log-2013-03-06 (21-47-22).txtScan type: Quick scanScan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 217611Time elapsed: 18 minute(s), 8 second(s)Memory Processes Detected: 0(No malicious items detected)Memory Modules Detected: 0(No malicious items detected)Registry Keys Detected: 0(No malicious items detected)Registry Values Detected: 0(No malicious items detected)Registry Data Items Detected: 0(No malicious items detected)Folders Detected: 0(No malicious items detected)Files Detected: 0(No malicious items detected)(end)

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I did a search first but got nothing useful back. My computer is running fine, but I was wondering if there is any preventative maintenance that should be done to prevent spyware/malware even if I don't know that my notebook is infected? I'm already running MacAfee Security Center.Thanks!

Answer:Is there any benefit to running malware removal when there are no problems?

It's always a good idea to regularly run anti-malware AND anti-virus programs. Just because your computer SEEMS non-infected, doesn't mean it isn't. BUT, unless you pick up a virus, you don't need to post your logs here.

4 more replies
Relevance 75.44%

I have read READ ME FIRST and I was running through the malware removal procedure and had got to the combofix stage (malware problems: numerous it seems, SAS and MB found numerous infections; 'njc.exe' running, and various windows keep popping up including 'winlogin', 'hello4', and others). Previously I had uninstalled AVG using the removal tool advised in the READ ME FIRST. When I double clicked the combofix it warned me that AVG was running: I double checked that no AVG was running/installed, and since there wasn't I went ahead with the combofix (even though it warned me that it was at my own risk...). At that point the Dreamweaver and Internet Explorer programs both started running. The combofix program then asked to download the recovery console. It started the download, but the computer crashed, saying that there was a 'fatal error' and 'system shutdown'. I forced a shutdown (turning off power) and on rebooting, the computer would not boot. On second attempt when pressing F12 it booted and is currently on (I'm currently using a different computer). Please let me know what I should do next. Thanks,
 

Answer:Error when running combofix stage of malware removal

killian said:





On second attempt when pressing F12 it booted and is currently on (I'm currently using a different computer). Please let me know what I should do next. Thanks,Click to expand...

Skip ComboFix and continue thru to MGtools. Then attach logs from the below:

SUPERAntiSpyware
Malwarebytes
RootRepeal
MGtools

 

22 more replies
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was sent here by a nice guy at forum malwarebytes who helped me over 10 days/nights to free my Windows 7 desktop of malware and other nasties. Began with a black screen with cursor and no other display. Well now I am free of all that, the computer is slow slow slow. Browsers take ages to load, everything does. Have reset all browsers and removed add ons, no change. Am running ESET Smart Security, Malwarebytes Pro and Anti-Logger Free Protection is on so don't believe there is any problem there. PC is a Dell I got in 2008 - maybe I need a new PC? what suggestion do you have? I do have Windows 7 upgrade disk and the Vista one that came with the PC.

any help would be appreciated, thanks in advance and expectations..................
Judy

Answer:major malware removal job, now computer is running slow

Try following this guide to repair windows. I know that it is for Vista but the procedure should be similar to 7. If all else fails you might need to reinstall Windows. Repair Vista Options - Preferred Sequence

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Issues remain after malware removal:

Tuvaro Search tab in Chrome and Firefox - cannot change or remove
otbot popup stating "unable to load skin"

 

Answer:Issues remain after running Malware removal - Tuvaro, etc

Hello, dhillenb

Your MGlogs.zip file is very incomplete. Did you have a problem running MGtools? Did you follow all instructions ( like disable UAC, disable protection software, use Right-Click and "Run As Administrator" )? Did you wait for it to tell you it was finished before attaching the log?

Re-run RogueKiller and have it delete:



Registry Entries :
[Suspicious.Path] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run | SMessaging : C:\Users\Hillenbrand\AppData\Local\Strongvault Online Backup\SMessaging.exe -> FOUND
[] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\IBUpdaterService -> FOUND
[] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\IBUpdaterService -> FOUND
[] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\IBUpdaterService -> FOUND
[PUM.Proxy] (X64) HKEY_USERS\S-1-5-21-2879597419-395703640-3558126926-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> FOUND
[PUM.Proxy] (X86) HKEY_USERS\S-1-5-21-2879597419-395703640-3558126926-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> FOUND
[PUM.Proxy] (X64) HKEY_USERS\S-1-5-21-2879597419-395703640-3558126926-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:49225;https=127.0.0.1:49225 -> FOUND
[PUM.Proxy] (X86) HKEY_USERS\S-1-5-21-2879597419-395703640-3558126926-1000\Software\Microsoft\Wind... Read more

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So i've had a couple of problems with my pc as of late. I'd say it's been going on for alelast a month. I haven't been doing anything different to what i normally do, just browsing the web, most likely had iTunes open and Windows Media Player. I do also download some stuff though...

One problem i have is that the windows i am currently using keep de-selecting (e.g. i have Firefox open and the window will de-select (it doesn't minimize) and i'll have to click on it again to be able to keep scrolling or typing. And the other being random spikes in my cpu which causes my music/video to freeze for a second.

I did a google search before coming here. One site said a good clean/dust out of the hardware should help it, i did that, no change (Although ALOT of dust came out). Another site said it was a background service that might be responsible for the cpu spikes, i disabled that and still no change.

So today i did the READ & RUN ME FIRST Malware Removal Guide.

Note: I downloaded MalwareBytes a few days ago, not from reading this guide but from seeing it recommended elsewhere. It did find a couple of problems and i had the program fix/delete them.

I have uploaded all the logs that are requested.
Please help. If any other information is needed about my sytem please just ask.
 

Answer:My logs after running the Malware Removal Guide sticky.

I am not seeing any malware.

Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode

Most of these folders, if not all of them are likely to be empty, if so we can delete them , but we must be sure before doing so. Let's check.

SystemLook

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

Double-click SystemLook.exe to run it.
Copy the content of the following codebox into the main textfield:

Code:
:dir
{02E2800F-1E83-4EDC-96AF-84AE0ABD641B}
{037237AB-F7B1-4B04-B09D-B96FDE5F29D3}
{047D713D-AF79-4F80-8CA4-FF6F54B0AD9F}
{04FEE1B7-A76D-4684-9295-C8E71259F855}
{05013DAB-A90F-4753-91DD-9F981FB5D6F3}
{05AAB084-E44A-401E-8403-1326B14339EF}
{064EEAD6-DF7D-49A9-A674-10F40A3ACE1B}
{06CAB39E-E2B7-4953-8540-4EEEBBC98502}
{089B465F-CD66-4C16-9BB6-76E102703CAE}
{0A81489D-4791-4E7C-85EF-C8A05F56F9D4}
{0ABD1F61-B7AF-44E9-A98B-E4B82F92A4D4}
{0E19E0D3-4907-44C2-B456-2C511910E009}
{0EEA9E9E-D6DE-42D1-9025-83C1BF71ABF8}
{0EF29805-BE6C-4018-8B1C-8877166B3F5A}
{10691878-078B-481C-AC09-F60E478BB822}
{120C4C61-C3AD-4D65-8CAB-33D95BD15CAF}
{120EC8E0-7CB7-4BB3-8FE6-7643922F39DD}
{13F0CB02-AE4A-463E-AD15-0D0789CE4859}
{14681853-C4A9-4539-9E69-5E5972C23E00}
{14AA37C5-78B7-41E7-82B5-CEDA4597E428}
{17C536D7-9F24-484A-996B-437EAFE64591}
{1A15466F-20A8-4A9B-B0AA-D102B28C4993}
{1BF0977D-49C9-4E4A-BA4B-D9507991B8BD}
{1C3D7B64-C27F-418A-99... Read more

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I've followed the Prep Guide but have been unable to get DDS to run despite repeated attempts. I've also tried to run Root Repeal several times without success. I then downloaded RSIT. Here's the log file:
"Logfile of random's system information tool 1.06 (written by random/random)
Run by GREG GOODFELLOW at 2010-01-04 15:32:45
Microsoft Windows XP Professional Service Pack 3
System drive C: has 52 GB (34%) free of 153 GB
Total RAM: 1015 MB (28% free)

HijackThis download failed

======Scheduled tasks folder======

C:\WINDOWS\tasks\Ad-Aware Update (Weekly).job
C:\WINDOWS\tasks\AppleSoftwareUpdate.job
C:\WINDOWS\tasks\OGADaily.job
C:\WINDOWS\tasks\OGALogon.job
C:\WINDOWS\tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job
C:\WINDOWS\tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
&Yahoo! Toolbar Helper - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll [2008-07-28 882416]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\... Read more

Answer:Infection Preventing Malware Removal Tools from Running

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

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For some reason, all my games are either not working or running very poorly since I followed some steps on a youtube video to remove malware, I believe most of it is gone, but theres a program in task manager that ignores me when I end task, so I know theres something still there. Its called sirdhcgsvc and when I look at file location it is in the system 32 folder. Sometimes I end task doesnt even work on chrome. But all the noticable malware or virus is removed. Any ideas on what I should do? I 've also attached my fixlog.txt.

Windows 10 Pro 64-bit
AMD Phenom II X4 965 56 C
Deneb 45nm Technology
8.00GB Single-Channel DDR3 @ 799MHz
ASUSTeK Computer INC. M4A79XTD EVO (AM3)
NVIDIA GeForce GTX 970 (MSI) 4GB
 

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Hello and Thanks in advance. I ran all tools to get a chance to ask someone how to repair the registry in my windows 7 64 bit system. It's new but has crashed multiple times. I was tired of restoring to factory settings.

It seems that someone with physical access during the 3 months I've owned it has changed settings so they can receive reports from this computer. Help!
 

Answer:Registry repair after running all suggested malware removal tools.

eMachines EL1352G-41w, AMD Anthon IIx2 220 Processor 2.8 GHz, 2.00 GB (1.75 usable), 64-bit operating system, Windows 7 Home Premium Service Pack 1, ZyXEL EQ-660R-F1 ADSL Router on single phone line 1.5 max (out in the sticks), No wireless connections, HP OfficeJet 5610v All-in-One (won't print), NVIDIA nForce 10/100/1000 Ethernet, worked fine till I left town. Have restored to factory 5 times. Some registry files are missing, and I don't have permission to change them. Files from Malware scans attached.

Hope this is all correct. Poke me in the eye if not! ~G
 

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I recently helped my parents remove some virus by downloading and installing avast, the computer is still running slow and locking up but is no longer showing any virus' and will not let windows update.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:57:46 PM, on 3/14/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\America Online 9.0\waol.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\America Online 9.0\shellmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Java\jre6\bin\java.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O4 - HKLM\..\Run: [a... Read more

Answer:Parents computer running slow locking up after removal of malware

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Hi I went through the malware cleaning steps just a bit ago to remove a redirecting page that kept coming up while browsing on chrome. It's been mainly causing problems with a single website right now that did not have any prior issues, but it could potentially be popping up with multiple websites on chrome. Usually if it does pop up again, it is after clicking on chrome or another tab after leaving it for a couple minutes. I've run through all the steps so far on the malware removal on the site but still have been having no luck with removing the file thats causing the problems. Any help you have would be greatly appreciated.

Thanks,

Bod
 

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Hi

REGISTRY/DRIVER ISSUE

I have an Acer Aspire 5740g laptop running windows 7 (log attached below).

I'm already indebted to you guys for your "READ & RUN ME FIRST. Malware Removal Guide" by chaslang, because it helped me to remove some nasty malware that was popping up on startup.

I ran through that guide till completion, including re-enabling UAC and doing the system toggles etc, including running all the anti-spyware programs even after the problem seemed to have been solved (although only the first two seemed to actually finish). The problem is gone thankfully but I've noticed an unusual side-effect:
audio no longer runs in browsers.

I'm wondering if some driver/registry change has caused this change. I've only tried testing the problem by opening clips that use sounds in youtube and megavideo (i'm using latest IE).

So far I have tried:
-restarting my computer
-updating adobe flash player to the latest version
-changing a flash player setting which is supposed to help in some situations (according to their support site)
-uninstalling and reinstalling flash player
-updating my sound drivers (found on the acer website- which involved removing the old drivers and installing the driver i downloaded).
-going into IE internet options> advanced> checking the "play sounds in webpages" box is checked
-closing all IE windows and restarting IE
-trying out (the limited) solutions google has thrown up

... Read more

Answer:Audio stopped working in browsers after running malware removal

Hi

It would be best as you have had malware on your PC to as you mention you have run the read me guide to actually attach the logs that that guide has you produce to your thread in malware forum HERE so that the experts in that area can give you an all clear on any remianing malware components, as while you may not see any issues outwardly, there maybe malware components left that are causing the audio issues, so need to remove them first before trying any driver fixes.


Once given the al clear on malware then post again here and we can try a few fixes.
 

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i was having the same issue JB123 was having:
Malware issue, now mshelper.dll cannot load cleaned comp but now cannot connect, did all of the netsh s, winsockfix,lspfix etc but issue still exists. 2 hrs with HP support and thats like torture and they just said to reformat... is there any fixing without the latter ??
still no default gateway listed or valid IP either

HP g7
W7 Home

Last edited by jb123; 25-Jul-2011 at 08:18 PM..

Would like to know what the resolution was to his fix if there was one

 

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I want to run Combofix with expert help, but do not know how to Disable ESET Smart Security, malwarebytes,ccleaner,spybot S&D and Windows Installer Clean-up before running Combofix. I would rather not uninstall them all if possible, just disable. I didn't know Windows Install clean-up was on there until saw it listed in programs.

Thanks so much for any help.

Answer:How disable(not uninstall) antivirus/malware removal tools before running ComboFix?

I found out how to disable ESET, but not the others....Thanks in advance for help....

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I have scanned with AVG with the latest updates. On top of that insidious google redirect I get random pop ups even when I don't already have IE or Firefox running. Also getting sounds in the background like I'm clicking on a link, surfing the net when I'm not. And SYSTEM in task manager is hogging a ton of memory.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 11:52:42 PM, on 8/7/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\AVG\AVG9\avgwdsvc.exeC:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exeC:\... Read more

Answer:persistent malware undetected by virus scans and malware removal tools

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please download OT... Read more

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Hi,

I am the IT manager in my company.

I have a co-worker, his computer has search redirect issue. That means most likely it has malware.
Then i installed some major malware removal: Spybot Search & Destroy, SUPERAntiSpyware, Malwarebytes

After i installed them, i cannot launch them(That definitely means it has some kind of malwares)
I needed to rename their .exe files, after i can run them and scan my computer.

SUPERAntiSpyware, Malwarebytes found something, but didn't solve the problem, search redirect and
blocking malware removal software are still there. Now i am running Spybot Search & Destroy will see what happened.

By the way, i run them in safe mode because when i logon window to normal mode, it is slow (like it takes a long time to explore hard drive, etc). I suspect the malware slow down my pc. hopefully not registry corrupted or something, but works smoothly in safe mode.

So you guys have any suggestions? or you need a log file from combofix?

Please advise,
Tommy

Answer:malware: google yahoo redirect and can't launch malware removal software

Try this:http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller

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I did a hijackthis scan and here's what I got:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:18:17 PM, on 4/20/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\SYSTEM32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\WINDOWS\System32\DVDRAMSV.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\WINDOWS\System32\nvsvc32.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exeC:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exeC:\WINDOWS\System32\00THotkey.exeC:\WINDOWS\system32\TFNF5.exeC:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exeC:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exeC:\WINDOWS\AGRSMMSG.exeC:\Program Files\Synaptics\SynTP\SynTPLpr.exeC:\Program Files\Synaptics\SynTP\SynT... Read more

Answer:Malware Blocking Acess to Spybot, Microsoft Malicious Removal Tool and other anti-malware programs

Hey guys I solved my own problem. I completely reinstalled windows. (It was about that time anyway)

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Gud day to everyone,

My computer having some malware activity, i have used adware 2008, spyware removal tool, norton anti-virus and other removal tool, but still those malware cannot be deleted.. My Computer icon could not display its properties, instead it appears like a file when you see its properties. It also disabled TCP/IP that why until now i cannot connect to the internet.. I don't have WindowsXP SP2 cd for repair..

Please help me as soon as possible, because it is a server..

Answer:Urgent! My XP SP2 have malware activity!.. cannot remove using malware removal tool

Hello frozenfire03, Welcome to TSF!

I recommend that you read this article… "Having problems with spyware and pop-ups? - First Steps"; follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the HiJackThis Log Help Forum.
(Simply, click on the coloured links to be re-directed.)

Please ensure that you create a new thread in the HiJackThis Log Help Forum; not back here in this one.

When carrying out The 5 Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to The HJT Help Forum; where an Analyst will assist you with other workarounds.

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

Good Luck with it.

Kind Regards,

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Please help me,
I cannot access any internet (wifi & ethernet) after malware removal using GridinSoft Anti Malware. I already updated network drivers, but it's still not working.
 

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I was surfing the web today and I believe I clicked on a pop up by mistake when I shouldn't have. Avira then blew up with Malware alerts and I knew I had a problem...

I did a virus scan and it removed the detections found but when I did a restart they were back again. Also, the virus seems to move itself around to other .exe files. I found it had infected moviemaker.exe so I manually deleted the file as I don't need it but as soon as I emptied my recycle bin the moviemaker.exe file returned back to its original folder.

I'm afraid something really nasty has infected me. Avira is detecting it as a W32/Infector.Gen2 and Maleware Bytes is detecting 2 Malware.Packer.Gen files.

I went through the Read Me First steps on this site and preformed everything it asked. However, I was unable to uninstall my previous JAVA (ver 19) and was not able to install the newest version of JAVA. Both gave me errors that the installation program wasn't working.

I'm attaching the logs here. Can anyone help me get rid of whatever is infecting my machine? I would really appreciate the help!
 

Answer:HELP-Requested Malware Removal (Infector.Gen2 / Malware Pacger Gen)

Here is the 5th log.
 

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Hi, I'm suddenly having a lot of trouble with malware. My computer seemed to be running okay but I ran Malwarebytes as I occasionally do, and it picked up a fair amount of malware on my system. I deleted it and rebooted, but that's when my problems really began. Upon restarting, my internet connection has become almost unusable. It's extremely slow and generally I can't even open a page that I want after trying to refresh several times. Oddly though, google is working perfectly and a few other sites seem to work too, including this one. I've tried running MBAM again and again, each time it picks up more malware and I remove it, then reboot and the cycle renews. I can't seem to get rid of all of it, every time I scan my system there's just more of it. I've tried ComboFix but it doesn't seem to have done anything. One persistent thing seems to be photo_id.exe, I've got a few messages from MBAM saying it can't be removed and I need to reboot. Also, I've noticed that if I'm trying to reach a webpage, although it won't load there seems to be some redirecting, for example I just tried to reach a wikipedia page and it says &quot;The server at topsearchfeed.com is taking too long to respond&quot; For some reason I can't bloody format this properly no matter how hard I try, so here's an attached HJT log:
 

Answer:Malware removal attempt led to unusable internet, still can't remove all malware

problem has become more serious, now my mother has told me that the internet on her laptop is also extremely slow and essentially unusable, I'm worried that something from my computer has got on to hers via the wireless network we're both connected to. Somebody please help me
 

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Dell m1330 Vista home premium. I have malware isses, frequent memory dumps, google redirection and something is preventing me from running or installing anti-malware programs. I had to install malwarebytes using the rename method, but the program will not run in safe mode or normal. I had spybot previously installed but I was also prevented from opening, so I tried reinstalling, but before it can complete the installation I get the blue screen of death memory dump! Before reading the procedure I ran coolweb, kill2me, windows defender and windows malicious software tool. None of the programs found anything. I also perfomed a couple system restores, but both failed.

Should I continue with the cleaning procedure (combofix), or does anyone know how I can get malwarebytes and spybot to run?
 

Answer:Trying to follow malware removal procedure, but malware is preventing me?

Here's my MGtools log, it was the only program that worked.
 

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Please find attached the logs from the scans in the Windows XP Cleaning Procedures. I followed the Cleaning Procedures but still have a problem. The problems can be pinpointed to yesterday when I surfed to a web site without having an up-to-date Anti-Virus definition files. Before I knew it, I had an infected machine.
There seems to be 2 problems.

(1) After restarting the computer, Windows File Protection gives following message.

Windows File Protection
Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain system stability, Windows must restore the original versions of these files. Insert your Windows XP Profession CD2 now.

I have Dell OEM Windows XP Media Center 2005 installed on my Dell Dimension 5150/E510. Problem is, Dell has a Windows XP re-installation CD but Dell states there is no 'CD2'.

(2) I keep getting pop ups every time Internet Explorer is open. The pop ups occur on their own.

Hopeful you can help me to fix the problem. :confused
Thanks,
Ankur

p.s. Please note, the AVG Anti-spyware log is not attached because it was not generated by the tool. I scanned my computer using Trend Micro (after updating virus definition files) and I can provide the logs if you need.
 

Answer:Malware problem not fixed with Malware Removal instructions

Welcome to Major Geeks!

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.2_03

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

F3 - REG:win.ini: load=C:\WINDOWS\system32\mlljg.exe
O2 - BHO: (no name) - {3F7BDD0B-0462-4F19-8B87-54D83601B87C} - C:\WINDOWS\system32\mlljg.dll
O2 - BHO: (no name) - {B8AFD866-6B8B-490E-DA2E-39E671810F96} - C:\WINDOWS\system32\mknamps.dll (file missing)
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask .exe" -atboottime

After clicking Fix, exit HJT.


Now download The Avenger by Swandog46, and save it to your Desktop.

Extract avenger.exe from the Zip file and save it to your desktop
Run avenger.exe by double-clicking on it.
Check the 'Input script manually' box.
Click on the magnifying glass icon.
Copy everything in the Quote box below, and paste it in the box that opens:




Files to delete:
C:\WINDOWS\system32\ctfmon .exe
C:\WINDOWS\system32\mlljg.exe
C:\WINDOWS\system3... Read more

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Hi, i got infected because i was triying to run malwarebytes and it skip the part of analising the files, it ended in arount 1 minute in a full scan, and i tried to download dr web cure it, and it dont allow me, the computer seems fine, but those things are very strange, and when i was running the scan i was in safe mode...
 
thanks for the help

Answer:Malware infected, malware removal tools useless

Greetings samidelcueva and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pro... Read more

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Four steps that will keep your PC happy, healthy, and crap-free

Malware sucks. In the best-case scenario, it craps up your system with unwanted files and occasionally makes itself known in the form of a persistent pop-up window or annoying browser-based toolbar. In the worst-case scenario, malware completely takes over your desktop or laptop and ruins your life.

Your system slows to a crawl. You can’t even boot into Windows in the time it takes you to walk to the kitchen and back. Your data gets sent off to a faraway Internet land or, worse, your actual keystrokes are recorded for some unsavory individual to see. Malware locks down your browser, making you unable to actually do any browsing without being carted off to some bogus domain. You can barely run a program in Windows without getting bombarded by fake advertisements, programs, and dancing people on your desktop.

We can’t make this stuff up.

So what’s a computer enthusiast to do? Step zero: Read this guide, because we’re going to walk you through all the key details you need to know to both rid your computer of this junk and keep it free of downloaded nasties forevermore.



Read more at:
Maximum PC | Malware Removal Guide 2011: How to Get Rid of All The Latest Malware

Answer:Malware Removal Guide 2011: How to Get Rid of All The Latest Malware

Most excellent reading, thanks for posting for all to see, I , myself, use most all of these myself, the only paid program i have is malwarebytes, the rest are free add ons or are free programs . Thanks.

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Had a machine in riddle with viruses which we duly cleaned up and removed without incident. Uninstalled the applications one at a time, restarting each time it was required and all was good.

After removing the last app (dont ask me which one it was I cant rememebr) the machine no longer starts.

It's boot cycling but once we disable automatic restart on system failure it brings up a STOP 24 error.

Have booted to puppy linux and examined the hard drive (which is SATA btw) and the data seems intact so we can assume, physically at least, that the drive is good.

Booting to an XP CD and attempting to access the recovery console to run chkdsk /r and it appears the drive is either not detected or is empty (the latter we know not to be the case)

Boot to an X CD to attempt a repair install and it tells me there is no hard drive present.

Check the BIOS and the drive is detected properly. swap the hard drive for a SATA CD and it detects the CD without issue which makes me thing the SATA controller must be functioning too.

Now it seems that the this single disk system has some kind of RAID configured on it according to the boot screens. My next step would be to remove the RAID but I'm concerned it might format the drive. Is this likely? It has an ASUS A8R-MX/S motherboard but the info I get from their site is a little vague.

Am I on the right track with the RAID thing or way off base, help me folks its driving me nuts.
 

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I have run into a terrible problem and can no longer use my computer. It started a few days ago when I believe I was infected by malware...I noticed a program running in my task manager...one of those short 3 letter exe programs, so I decided to run malware bytes. Malware bytes succesfully found that program and I think called it a rootkit or something else. I chose to remove the found problems and then it asked me to restart. Following restart, I get a blue screen of death shortly after the windows XP title comes on. When I choose any of the options (Safe Mode, Safe mode with networking, Safe mode with command prompt, or normal windows) I always get the blue screen and cannot log into windows.

The error message reads:
A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen restart your computer. If this screen appears again follow these steps: Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical Information:
STOP: 0x0000007B (0xBA4C7524, 0XC0000034, 0x00000000, 0x00000000)

So at this point I ordered startup/recovery CDs from dell. I am using a dell computer with OEM installed windows XP home edition. I got the recovery CD today, and can now boot from CD.... Read more

Answer:Blue screen after running malware bytes - infected with malware

Hello, lets see if we can find the cause of this problem. I will move this topic to the malware removal forum.Try this please. You will need a USB drive.Download GETxPUD.exe to the desktop of your clean computerRun GETxPUD.exeA new folder will appear on the desktop.Open the GETxPUD folder and click on the get&burn.batThe program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.Click on Start and follow the prompts to burn the image to a CD.Remove the USB & CD and insert it in the sick computerBoot the Sick computer with the CD you just burnedThe computer must be set to boot from the CDGently tap F12 and choose to boot from the CDFollow the promptsA Welcome to xPUD screen will appearPress FileExpand mntsda1,2...usually corresponds to your HDDsdb1 is likely your USBClick on the folder that represents your USB drive (sdb1 ?)Press Tool at the topChoose Open TerminalType the following and press enter:

dd if=/dev/sda of=mbr.bin bs=512 count=1

Press EnterAfter it has finished a file will be located on your USB drive named mbr.binRemove the USB drive and insert it back in your working computer and navigate to mbr.bin, zip it up and attach it to your next reply.This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.

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Hi. Thanks for this. I need to first tell you that I don't even know how to generate the logs everyone posts here for troubleshooting. I'm sorry. Maybe someone could tell me how, then I will.

Because my laptop wouldn't even boot to the O/S last week, DELL's tech support helped me move files, reformat and reinstall the OS. I reinstalled McAfee. A security tool warning popped up. I knew it was rogue; I came here and got rid of using mbam and process explorer - very easy. Or I thought I did. On my daughter's desktop this morning, there were 3 porn shortcut links ON HER DESKTOP!!!! There was also a link to "Active Security" - trying to figure out wtf this was it turns out it was another rogue. Awesome. It at least had an uninstall on Add/Remove programs... but obviously it is not gone, if that is even the cause of all this... Thinking MBAM would be a logical quick fix, I figured I would try that. My Mbam won't load - I have reinstalled and it - it reinstalls and then when I try to quicksccan it says I don't have permissions and then I can't even open it again. I can reinstall, then it is hijacked when I try to scan. My McAfee won't scan either so both are being hijacked and I also am having the same browser redirects as others when clicking on sites from search results. McAfee can't even fix itself. In safemode, McAfee tells me the truth at least that it is not working (in regular mode it poses like everything is... Read more

Answer:Ugh - Malware Removal Tools Disbled by Malware

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

1 more replies
Relevance 70.52%

Have got a strange one, where have attempted to remove XP antispyware 2009 using malware antimalwarebytes. Looks to have been partly successful - but have got something else interfering. Frequently have pages on IE as "not found".

Have posted HJThis log and Malware Antimalwarebytes log below. Thanks for any assistance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:01:58, on 08/11/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdjserv.exe
C:\WINDOWS\system32\lxdjcoms.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\UAService7.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\ATI Technologi... Read more

Answer:Malware - blocking removal by malware antimalwarebytes

16 more replies
Relevance 70.52%

Hi all, 
 
Recently on Chrome browsing on a site a received a web site popup saying "Your browser contains MALWARE. You have to install Chrome Malware Removal Tool". Confirming with OK opens an extension page:
 
https://chrome.google.com/webstore/detail/chrome-malware-removal-to/mbdoonnjlifcmakklcaembokjhjikank
 
I have a strong suspect this is a malware!!!
 
What I'm trying to understand if what kind of malware infected the web site I visited. Some technical specs could be useful . The web site is of a my friend and I'd like to help them to identify the malware infected their web site...
 
 

More replies
Relevance 69.29%

Hello
 
I recently did a fresh install of Windows 7 on my PC. I guess I forgot to install any AV until I was prompted to by Windows Update, which if I remember correctly, did install OK originally. Normally I would have installed AVG and MB, but I've had quite a few PC problems recently and so was a little haphazard, I can't remember whether I actually got MB installed prior to these problems or after. Anyhow, recently I started up my PC and upon starting got a message that MSE couldn't start because of error occurring during initialization, Error 0x80073b01.
 
I found a similar topic here and have run a few of the programs, most optimistically Hitman Pro, which found a couple trojans and malware items and deleted them. But I still have this issue with MSE that it can't load, can't be reinstalled and can't be uninstalled.
 
Other symptoms: Malware Bytes icon on my desktop went from being their logo to a generic .lnk/shortcut image and wouldn't load. I managed to reinstall it after using safe mode and using mbam clean to get rid of the mbamext.dll that wouldn't delete normally. I now have MBAM on my desktop and I can run it, but it won't get the latest updates (it appears to download them, but then says the db is missing or corrupt) and it won't let me do a scan.
 
I have been trying to copy some files to an external HD, but the ones with Security in their name can't be moved.
 
It seems like something is definitely running in the background ... Read more

Answer:Malware preventing MSE and Malware Bytes running?

Try running in Safe Mode and doing a full system scan with your antivirus.  You could also try a System Restore.  

2 more replies
Relevance 69.29%

I have followed the instructions to remove Malware defender 2009 and done all the rebooting etc. I have dowloaded and installed HijackThis (log below) and also followed the guide and done a DDS log (below) and also attached the "attach.txt" file as directed.DDS (Ver_09-03-16.01) - NTFSx86 Run by Administrator at 10:23:22.82 on 03/05/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13Microsoft Windows XP Professional 5.1.2600.2.1252.44.1033.18.2047.1438 [GMT 1:00]============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchC:\WINDOWS\system32\svchost -k rpcssC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k NetworkServiceC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exe -k LocalServiceC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\svchost.exe -k LocalServiceC:\WINDOWS\system32\userinit.exeC:\Program Files\Common Files\AOL\ACS\AOLAcsd.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\WINDOWS\Explorer.EXEc:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\Binn\sqlservr.exeC:\Program Files\Spyware Doctor\pctsAuxs.exeC:&... Read more

Answer:Malware defender after running anti-malware

Hello Johncarter28.You will want to print out or copy these instructions to Notepad for Safe Mode/offline reference!These steps are for member Johncarter28 only. If you are a lurker, do NOT try this on your system! If you are not Johncarter28 and have a similar problem, do NOT post here; start your own topicDo not run or start any other programs while these utilities and tools are in use! Do NOT run any other tools on your own or do any fixes other than what is listed here.If you have questions, please ask before you do something on your own.But it is important that you get going on these following steps.=Close any of your open programs while you run these tools.Let's have you start with the following:Set Windows to show all files and all folders. On your Desktop, double click My Computer, from the menu options, select tools, then Folder Options, and then select VIEW Tab and look at all of settings listed. "CHECK" (turn on) Display the contents of system folders. Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders. Next, un-check Hide extensions for known file types. Next un-check Hide protected operating system files. Take out the trash (temporary files & temporary internet files) Please download ATF Cleaner by Atribune, saving it to your desktop. It is used to cleanout temporary files & temp areas used by internet browsers.Start ATF-Cleaner.exe to run the program. Under Main choose: Select All Click th... Read more

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Relevance 68.06%

When I try to run a scan from usind AVG anti-virus, Avira, Windows Defender, or SuperAntiSpyware; when the scan gets to a certain point, Windows shuts computer down with a blue window. It says Kernel_Stack_ Inpage_ Error plus some standard verbage about if you recently installed sortware/hardware,see administrator, etc. At bottom it says: STOP: 0x00000077 (0x00000001, 0x00000000, 0x00000000, 0xF79B1D24). I could sometimes run AVG scan in "select drives/folders" mode but recently it quit allowing that after I upgrade to AVG 9 (free). I uninstalled AVG and went to Avira but with same results. Scanning with Windows defender did the same. I recently installed and ran SuperAntiSpyware and was able to pinpoint problem to " System Volume Information" directory. I am unable to open to see contents as Windows shows no files in it. When I ask Ariva to scan it, Ariva says no files also but if I use AntiSpyware to scan, it shows many files during it's scan but will get to a certain point and computer will shut down. I can almost see file that shuts it down but it happens too fast to catch it. I was able to run "RootRepeal" and log is below. I was not able to run "DDS.scr".

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/30 13:15
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepe... Read more

Answer:Unknown malware/virus won't let any anti-virus/windows defender/malware removal progran to complete scans

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

23 more replies
Relevance 68.06%

After following the above steps, I still have the problem. What else can I do to get rid of the Yahoo search malware?
 

Answer:search redirects to us.yhs4.search.yahoo.com even after running malware removal

Hello,

They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

9 more replies
Relevance 67.65%

Hi,

I have a dell xps 8300. It started acting up about 1 week ago (freezing while working online, freezing while trying to boot). Today i got the Blue screen asking me to restart if this was the first time I had received a blue screen.
I restarted it was fine for 30 minutes and everything froze.
I restarted it and I received error beeps ( 4 beeps)
I looked that up on dell support and they said it was RAM problems.
I opened up the computer vacuumed a bit, took out ram cards and reinstalled them.
It had been working o.k.for about 1 hour and only froze once more.
I decided to try the malware removal guide and here are the logs
Malware bytes did not find anything
TDSSKiller did not find anything
MGtools ran but as soon as it was done the window closed. i don't know how to find the log
Your help will be greatly appreciated
 

Answer:malware removal - have followed malware removal guide

I still want to see the log from Malware Bytes please.





MGtools ran but as soon as it was done the window closed. i don't know how to find the logClick to expand...

Should be directly on C:\ if that's where you boot Windows from. If you really cannot find the log, you'll have to run MGTools.exe again in order to produce a MGlogs.zip. Thanks.
 

20 more replies
Relevance 67.65%

I have run the malware removal intructions and when through each programs as they did remove some of the malware and virus. The issue that I am having is that when I open the computer under seperate user and try to run the malware removal programs via internet or through USB drive, I keep seeing a window which pops up asking me which program I want to use to open the program. I have run the computer under the adminstrator and do not seem to have problems running the

View attachment mbam-log-2011-03-28 (17-02-07).txt



View attachment combofix log.txt



View attachment SUPERAntiSpyware Scan Log - 03-28-2011 - 16-42-24.log



View attachment hijackthis.log

malware removal steps and have attached the reports from the intructions.

Even when I try to open add or remove programs under control panel- I get the following message: "C\windoesn\system32\rundll32.exe- application not found. I am thinking that It is something to do with AVG and have removed the program with the step.

Please help....

View attachment mbam-log-2011-03-28 (17-02-07).txt



View attachment combofix log.txt



View attachment SUPERAntiSpyware Scan Log - 03-28-2011 - 16-42-24.log
 

Answer:Help with malware removal- have run malware removal instructions

ssmehta007 said:



....try to run the malware removal programs via internet or through USB driveClick to expand...

Specific download and installation instructions are in our R&R ME FIRST guide :
ComboFix
Running from: l:\combifix\ComboFix.exe <--- belongs on your desktop

RootRepeal
Save it to your Desktop

SAS & MBAM
Installed to the Default Location - "C:/Program Files", as we suggest that you keep them after malware removal.

MGTools.zip
Download this file to the root folder of the drive where you have installed Windows (Typically this would be C:\ and thus you would have a C:\MGtools.exe file after downloading). ​
Please make those corrections and attach the missing RRlog.txt (from RootRepeal) and MGlogs.zip - normally it is C:\MGlogs.zip . Please tell me any problems you still have.
 

18 more replies
Relevance 67.24%

This is my first post ever, so I am new to this. I will make this as plain as I know how.

My pc obviously took on a virus. All desktop icons disappeared, wallpaper gone, lots of popups, and when you search for something on the net, it sends you to nothing but virus removal pages wanting you to buy it, etc etc etc.

Here's what I have done so far:

I removed the hard drive, took it to another PC, and loaded as a secondary drive. I ran a McAfee virus scan, superantispyware scan, and spybot scan to try to weaken it.

I put the hard drive back in the original PC and now I have icons back, wallpaper, and things run somewhat smooth. However, it will NOT allow me to run my Microsoft essentials virus scan, superantispyware, or even combofix. It starts running, then disappears off the screen like it never existed. Wont even let me update my virus protection. It updates for a long way, then freezes, and have to restart.

I installed Hijackthis and Malwarebytes. They begin to run then they disappear too. Lots of times, but not every time I try to run one of these, I get the blue screen of death. The technical information it gives me on that screen is:
STOP: 0x000000D1 (0xF7AF7000, 0x00000002, 0x00000000, 0xab0dc747)
ldqgakb.sys - address AB0DC747 base at AB0D8000, datestamp 4cf44c8f

I have also typed MSCONFIG in my run command, went to startup, and didnt find anything suspicious. I did disable anything I know I did not need.

Something is running somewhere that... Read more

Answer:Virus blocking me from running any virus or malware removal EXE

Oh, and also, I will say, I did see signs of "antivirus 2010". I removed in in add/remove programs, not knowing that's apparently a virus. I know that its not really removed, so could this be my issue?

26 more replies
Relevance 66.83%

I have followed recommended protocols to suceessfully remove the "Trovi" malware from my computer.
But have one minor problem.
The virus removal programs successfully removed the malware programs, as the program no longer runs on my computer.
But the malware appears to have left code in the windows startup directing the computer to run files which are now no longer present on my computer.
Problem is that this causes the following Windows Popup box "Run DLL" to come up , before any other windows startup programs run.

The Pop up box contains the following wording"

" There was a problem starting
C:\Users\LESTER\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll
The specified module could not be found."

Does anyone have any suggestions on how to get rid of the code lines in start up that lead to the popup box, so that it will no longer occur at computer start up.

Thanks.
Lester
 

Answer:Trovi Malware - "Run DLL" pop up box remains on windows startup after malware removal

Follow this thread and attach requested reports

http://malwaretips.com/threads/malware-removal-assistance-how-to-get-help.20334/
 

1 more replies
Relevance 66.83%

My computer recently became infected. At first, my taskmanager and regedit were locked. Next, my desktop background was locked. I fixed these problems, but continue to be bombarded with malware in my running processes which regenerate upon rebooting. Eventually, I could not startup Windows. Once the Windows loading page was finished, my computer would restart. I upgraded to XP Pro, can now log on, but still have malware. Please help! Thanks for your time!
 

Answer:completed steps in "READ & RUN ME FIRST MALWARE REMOVAL GUIDE" and still have malware

Re: completed steps in "READ & RUN ME FIRST MALWARE REMOVAL GUIDE" and still have mal

Here is my MGTools.zip log. Thanks in advance for your help. Any addition info needed please let me know. Take care.
 

4 more replies
Relevance 66.01%

I ran the steps in the Malware removal guide, i haven't seen any new pop-ups, but i noticed that there were a few problems that bitdefender could not fix, and my laptop is still running slow.

I am running windows XP, and will attach all logs.

Thank you in advance for all you assistance.
 

Answer:ran all the steps in "Read & Run Me First malware removal guide," still have malware

Re: ran all the steps in "Read & Run Me First malware removal guide," still have malw

Here are the last three logs.
 

10 more replies
Relevance 63.55%

Staff Advisory: This post needs to remain here until one of the malware team advise that it can be moved. This member cannot access our malware forums due to their infection. ~ Animal----------------------------------------------------------------------------------------------------------------------Hello, I got some help from some nice people in the live chat. I have made a log with your hijackprogram and am posting it at the bottom. It created two .txt files so there are two reports. I am unable to open ANY link that has the words anti-spyware anywhere on the page or in the address bar so unfortunately I cannot post this in the malware removal forum because the internet window closes every time. I am in dire need of some help! I have a subscription to spy sweeper and it is keeping things out but I was infected with Antivirus xp 2008 and possibly some viruses because the computer was un-protected for about a month while I was in the hospital..I run with Windows XP and a wireless connection. If someone could take the time to look at this for me I would be so incredibly thankful! I offer my services as a photographer/graphic artist/professional gift shopper/myspace designer/beginner web designer. You can see what I do at www.perfectionpictures.com and contact me if you need anything at all!Current Symptoms (in the order of appearance)Random Total system crash then restart then blue screen then back to windows. msvcp71.exe is missing so a program is being prevented ... Read more

Answer:Antivirus Xp 2008 Removal Help/am I Infected? Can't Open Malware Removal Forum

Hi & welcome,I would like to try a couple things before we go much further so I have a bit better picture of what is happening and can take the needed cautions.1.) click start> run> type msconfig and hit enter.click "boot.ini" tabCheckmark /bootlogClick "apply" and "close"Reboot when askedLocate and delete this file:C:\windows\ntbtlog.txt (in case your extensions don't show it looks like a notepad)RebootLocate & post:C:\windows\ntbtlog.txt2.) Click start> run> type: cmd.exe and hit enter.type the following commands exactly as you see em & hit enter after each one:cd c:\windows\system32dir userinit.exeNote the file size please & report that back to me. Leave cmd open a sec.Back at the cmd window...Type:cd dllcachedir userinit.exedir spoolsv.exeNote file sizes & report that back to me.Type exit in the CMD window & hit enter. (this closes it)3.) Can you see also if you can get this program installed please:http://download.bleepingcomputer.com/hijac.../HJTInstall.exeSave file> run it> follow prompts to install excepting defaults.Allow it to "launch" hijackthis.Click the "Do a System Scan and Save a Log File" optionSave the log file and then it should open with NotepadGo to Edit, Select All and then Edit, Paste to paste the contents of the log hereLet me know if you had any problems with the above please.I advise keeping the system offline as much as possib... Read more

3 more replies
Relevance 63.55%

Apologies, but i'm a bit of a novice. my computer did a scan when i started it and came up with some trojans. when i tried to delete them, a malware removal programme tried to install itself so i closed the download dialog box. unfortunately, i cannot remember the name of the software that was trying to install itself. please would you review my log below and help me clean my computer?

many thanks
---------------------------------------------------------------

DDS (Ver_09-12-01.01) - NTFSx86
Run by 0 at 19:57:35.67 on 02/01/2010
Internet Explorer: 7.0.6001.18000
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.44.1033.18.3000.1826 [GMT 0:00]

SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows&... Read more

Answer:attempted removal of trojans try to install "malware removal software

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Relevance 63.14%

I try to run Housecall 6.5 & Kacpersky scans and my computer is slowed to a crawl about 5 seconds after the scan starts. I have downloaded Threatfire and scanned my computer, and downloaded Malwarebytes - Anti-Malware and scanned, the problem is not fixed. I have a svc.host in my Task-Manager that is alway using between 2 & 5% of my CPU, but in reallity seems to be freezing my computer.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 3:27:55 PM, on 2/8/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.5730.0013)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\svchost.exeD:\Programme\HijackThis.exeK:\Programs\Safari\Safari.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://at7.hpwis.com/R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://at7.hpwis.com/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = ... Read more

Answer:Internet hijacked when running spyware/malware removal programs, internet also hijacked intermittently when CPU not in use

Hello texasrocker,Can you run in Normal Mode at all? If so, please post further HijackThis logs made in Normal Mode. HijackThis can't see everything when run in Safe Mode.Please run HijackThis! and click "Scan." Place checks next to the following entries, if present:R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blankR3 - URLSearchHook: (no name) - {A8BD6820-6ED7-423E-9558-2D1486B0FEEA} - (no file)O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)O2 - BHO: (no name) - {072CA835-0624-47B2-83D6-A7A5CD5C22DA} - (no file)O2 - BHO: (no name) - {353B8BD5-5CF2-4036-83AF-48F67CBE369C} - (no file)O2 - BHO: (no name) - {3AB032E2-DD70-4071-91E2-303A1798B817} - (no file)O2 - BHO: (no name) - {4c4c1a5a-e630-47af-b1c4-186a9586d1c3} - (no file)O2 - BHO: (no name) - {5B1CB136-01BF-4EDC-99AB-0F10A8AC847C} - (no file)O2 - BHO: (no name) - {6A1DDB8F-98EB-464D-BA0B-BA9584A1DF28} - (no file)O2 - BHO: (no name) - {9C35323A-05D9-42BF-8BE4-6DDB4AAE02B2} - C:\WINDOWS\system32\mlJdDVOf.dll (file missing)O2 - BHO: (no name) - {C31DEA2A-708E-40D8-8F59-9996C03D8CFB} - (no file)O2 - BHO: (no name) - {D181EE8E-AF1F-4237-AFDC-BA1092CB449D} - (no file)O2 - BHO: (no name) - {DF1BF564-5FB0-4B60-A3BA-493F1D0D5EA7} - (no file)O2 - BHO: (no name) - {DFE33175-4231-4E50-8595-945F248E5142} - C:\Dokumente und Einstellungen\Craig Milam\Lokale Einstellungen\Temporary Internet Files\Content.IE5&... Read more

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Relevance 62.73%

Hi,I have tried many ways to get rid of some Malware that has only recently infected my PV. I hope someone can help me as this is my work PC and I need to plug back into my office network in a few days, but think this would be a bad idea at the moment.The problem first showed itself by insisting I had many viruses etc, and I should install Internet Security 2010. I have installed Malware Bytes removal tool, and installed as instructed. It found the above, said it was removed, but still it appears to exist, although the name of the infection has changed a few times, and is currently redirecting my brower to a similar page to the above malware. A popup now shows that I should install Cyber Security to remove the infections. This is obviously another malicious antivirus/malware program.I have McAfee Enterprise installed (which I can't seem to disable)I have also run SuperAntiSpywarePlus, which did the trick removing a similar problem about a year ago on a different PC. However, although this program also finds problems, and supposedly removes t5hem, the problem is still there.Please help. I have shown Hijackthis log below.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:58:42 PM, on 29/12/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16945)Boot mode: NormalRunning processes:C:\windows\system32\csrss.exeC:\windows\system32\winlogon.exeC:\windows\system32\services.exeC:\windows\... Read more

Answer:Cyber Security removal; Malware removal not working

Hi,I have tried everything I know of to remove this pesky piece of malware. It seems to keep changing names, starting out as Internet Security 2010, and redirecting me on a google search to a webpage trying to convince I was riddled with viruii and malware, and then trying to sell me thier software, which is really just a scam. I ended up here after a few days of tearing my hair out, almost beaten. I went through the tutorials, but unfortunately that was before I fired off a post in desperation. Please delete my previous post, as I have now followed the suggested path, and run the utilities to help diagnose my problems. The resulting files are attached.Please help. I hope the files uploaded can provide an insight into whats happening.Apologies for jumping right in and posting a Hijackthis log before I had read the tutorials.ntents belowDDS.txt contents pasted belowDDS (Ver_09-12-01.01) - NTFSx86 Run by Greg.Middleton at 15:30:23.26 on Tue 29/12/2009Internet Explorer: 7.0.5730.13Microsoft Windows XP Professional 5.1.2600.2.1252.61.1033.18.3063.2330 [GMT 9.5:30]AV: VirusScan Enterprise + AntiSpyware Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}============== Running Processes ===============C:\windows\system32\svchost -k DcomLaunchC:\windows\system32\svchost -k rpcssC:\windows\Syst... Read more

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I read and followed precisely "Vista and Win 7 Malware Removal/Cleaning Procedure"

My issue: I was informed my my isp the following: "Mail Log Parsed from Feb 15, 2013 19:47:04 to Feb 16, 2013 19:47:04 User sent approximately 141,801 messages to 136,591 unique recipients. There were 2598 bounces received in this period, 1 percent of the emails sent. "

I have AVG, running constantly. ISP changed my password to stop the mail. I ran AVG in safe mode. Still not sure trojan erradicated. ISP referred me to your site.

I performed all steps. I have attached all logs except TDSSKiller. While it ran clean, no apparent log was generated. All except RogueKiller found no issues. RogueKiller found as reflected in log.

Please advise if you believe my system is clean, or what further I should do. Since I haven't seemed to find anything, it's hard for me to be comfortable that it's clean.

Thank you emmensely!!

Mike Sieber
 

Answer:Help with malware removal--have performed removal instructions

Welcome to Major Geeks!




mike sieber said:





I performed all steps. I have attached all logs except TDSSKiller. While it ran clean, no apparent log was generated. All except RogueKiller found no issues. RogueKiller found as reflected in log.Click to expand...

Not problems. It is just junk from AVG. All of your logs are clean. Many times when something like this happens, it is not an infection. It is due to a spammer/spammers getting your email login and password and they use it from other PCs to send out their spam. There are cases of infections that can cause spamming ( like some master boot record or partition infections ) but you show no signs of these.


If you are not having any other malware problems, it is time to do our final steps:
We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to ... Read more

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Hello!
In reading more of these threads I can see Im not the only one with the iexplore issue.
Glad to know it can be corrected!!!!

I have multiple pop-ups and my computer is as slow as dirt.
When I get home at 3:30 Calif time I will do the HJTInstall.exe thing and post the results.
Would the results of one that was done two days ago help? Yes I was having the issue then and another company did one and told me to email it to someone, which I did but I havent heard anything back and my computer is close to useless at this point.
Can MFDnNC or anyone else help?
Thanks!!!!
Ginny
 

Answer:malware removal/popup/iexplore removal

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I posted the software forum yesterday and was instructed to complete the malware removal steps and repost here. I have a new computer running Windows 8.1. When I say new, I mean I started having problems within a couple of hours after turning it on!

I have McAfee antivirus protection and downloaded and installed my MSOffice 2013 Home and Student. All seemed to be fine. The MSOffice was up and running and McAfee said I was protected. Suddenly and I don't remember what I was doing...it said Microsoft something (sounded like an antivirus or firewall something) had detected several problems and I needed to "clean my computer". Oh so ignorant of all that was going on with learning Windows 8.1 after using XP for years I told it to clean. Somewhere in there it suggested I do a system restore. All seemed OK until I realized MSOffice was no longer there. I tried to download it again and reload, but with no luck. It occurred to me it had something to do with the system restore so I tried to undo the restore. That of course didn't help. I'm also now getting messages from McAfee that I am covered and safe but that my firewall is turned off and needs to be turned on. However I can get McAfee to do nothing. I can open a screen, but nothing I do makes it do anything. I tried downloading their "Virtual Technician" before I started the process you recommended and it acted like it was downloading, but 20 minutes later it was still "spin... Read more

Answer:malware removal help - removal instructions attempted

Can you try running the tools that were not working before including Hitman, in safe mode please. Let me know how you get on.
 

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Since the ComboFix will not run on Vista or Windows 7 64-bit, I have to look for new malware/virus removal apps... It was good while it lasted. So what tools do people use for Vista these days when the computer says: "WARNING! YOURS COMPUTER IS AN INFECTED BY HARMFUL VIRUS!!!!"

Answer:64-Bit Virus Removal & Malware Removal Tools?

64-bit Anti-Virus:List of 64-bit Anti-Virus For VistaAnti-virus protection in 64-bit environmentsFree Anti-virus:avast! Free Antivirus Avira AntiVir Personal - Free AntivirusAVG Anti-Virus Free Edition 8.5Microsoft Security EssentialsPanda Cloud AntivirusKingsoft Free Antivirus (Cloud Scan)Paid for Anti-virus:NOD32 Anti-Virus PersonalMcAfee AntiVirus PlusTrend Micro AntiVirus plus AntiSpywareNorman Antivirus & AntispywareCA Anti-Virus Plus Anti-Spyware64-bit Anti-Malware tools:Malwarebytes Anti-MalwareSUPERAntiSpywareKaspersky Virus Removal Tool - How to install and use documentationSpyware TerminatorWindows Defender (64-bit)PrevxSpybot S&DAd-AwareNorman Malware CleanerSunbelt Counterspy (free Trial)Comodo BOClean Anti-MalwareSophos Anti-rootkitSanityCheck Advanced Rootkit and Malware DetectorESET Online Antiivirus ScannerESET SysInspectorAnVir Task Manager FreeWinPatrolStart with these:How to use Malwarebytes' Anti-Malware to scan and remove malware from your computerHow to use SUPERAntiSpyware to scan and remove malware from your computer

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Relevance 61.09%

Hi, and thanks in advance for helping. It really is a great service of you guys.Anyway, I do my best to keep my computer very clean. But low and behold, random websites open every few minutes, I'll turn on the computer and hear ads for condoms, etc., without seeing any browser open (the firefox process will be running though), and I keep getting error messages telling me firefox or I.E. or some other program has to quit. In fact, I just received one saying that the media center store has stopped working:Problem signature: Problem Event Name: APPCRASH Application Name: mcupdate.EXE Application Version: 6.0.6002.18005 Application Timestamp: 49e02324 Fault Module Name: StackHash_27f2 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 0001197d OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Information 1: 27f2All other information, including root repeal, is below or attached. I am just exhausted and it's taking forever to complete). I have run a norton scan, a bit Defender scan, a windows live scan (that seemed to fail at the last step), a Malwarebytes scan, an ad-aware scan, and a spybot scan. Nothing has helped except that the bit defender scan pointed out a possibly infected file labeled 86.tmp and mentioned Trojan.TDss. However, I followed all directions and the problem remains, though the file is gone as bit defender deleted it. Thanks much for helping me. I really do appreciate it.DDS (Ve... Read more

Answer:Malware -- Site Redirects/Random Ads invisibly running/Firefox stops running (I.E. Too)

Hello! My name is Sam and I will be helping you. In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may ta... Read more

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Relevance 59.45%

HEY GEEKS NEED A LITTLE HELP. I HAVE A WINANTIVIRUS POP U THAT COMES UP EVERYTIME I AM ON THE NET, AFTER U X IT OUT 5 TO 6 OTHER POP-UP COME UP ABOUT A VIRUS. I AM RUNNING AVG EVERY MORNING, SYBOT SEARCH AND DESTROY, AD-WARE 6.0. HERE IS A HIJACK THIS LOG FILE TELL ME WHAT TO GET RID OF PLZ.

EDIT: Removed inline HJT log


THANKS

DOOKIE
 

Answer:winantivirus removal, malware removal

Hi and Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.


Run this first

Virtumonde aka Trojan Vundo Removal - some people also refer to this as WinFixer

Then run the below and atach the requested logs for the malware experts to look over.


Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
Make sure you check version numbers and get all updates.
Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.



When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

[*]runkeys.txt - the log from GetRunKey.bat
[*]newfiles.txt - the log from ShowNew.bat
CounterSpy - ONLY IF you were not a... Read more

1 more replies
Relevance 59.04%
Question: Malware removal

My folders having pdf files & word files is converted into exe file by trojan PSW.onlinegames.AE now when i try to scan from AVG it scan all files one by one & show their names with pdf extension but when i try to open in windows explorer it gives application initialization error please help me to recover my files.All my folders appear as exe files & when i try to rename these they again create same exe file
 

Answer:Malware removal

Welcome to Major Geeks!
Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide
Helpful Notes:
If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
To avoid additional delay in getting... Read more

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Relevance 59.04%
Question: Malware Removal

Hi everyone!

I'd just like to make sure my PC is Clean, thanks for any help!!!
 

Answer:Malware Removal

Good morning.

Re run Hitman Pro, activate/enable the free trial, and then have it remove all that it finds, EXCEPT for 'Suspicious files'. They are fine.
Give Malware Bytes a rerun, let it quarantine anything else it may find.
Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:
[PUP] HKEY_LOCAL_MACHINE\Software\ParetoLogic -> Found
[PUP] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{19b4fdc9-b1b5-4c8e-ab5f-adcf4ebc0b0b} (C:\Program Files\DailyFitnessCenter_53\bar\1.bin\53SrcAs.dll) -> Found
[PUP] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d36bfff8-a3ae-4032-a179-f29083c68ba7} (C:\PROGRA~1\DAILYF~1\bar\1.bin\53bar.dll) -> Found
[PUP] HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar | {a6547405-a964-4600-8326-e91c95218964} : (C:\Program Files\DailyFitnessCenter_53\bar\1.bin\53bar.dll) -> Found
[VT.PUP.Optional.Mindspark.A] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run | Daily Fitness Center EPM Support : "C:\PROGRA~1\DAILYF~1\bar\1.bin\53medint.exe" t8EPMSup.dll,S [7][x] -> Found

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.

... and the same for these entries on the files/folders tab ... Read more

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Relevance 59.04%
Question: Malware removal

Hello:

Im usually pretty good with virus and malware removal, but I have a doozy on my hands.

To make a long story short, I inadvertently trusted an executable and it has wreaked havoc on my home ppc.

I have been working on it 2 days and have made progress but this is where I am.

My borwser ranadomly redirects to sites Im not going to when I use goole links and probably yahoo, although I rarely use yahoo.

I was using Symantec endpoint protection, but whatever was installed, pretty much ruined it. Full scans of my C: drive wouldnt fully scan. It only scanned about 1000 files and then said it was completed.

I have since tried to uninstall Symantec but it wouldnt uninstall fully.
Im going to try another attempt to uninstall tonight.

But that isnt the problem, I have run several malware programs includin Hijack This, Root Repeal, Loaris Trojan remover, and deleted a bunch of garbage.

But..... Root Repeal found the following files which are hidden and invisible.

th: C:\WINDOWS\system32\MSIVXbmqqaruofnxbtfwstgkvppbdgcnfxues.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\MSIVXcount
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\MSIVXxtuwywcfaqbdmixetewswwiblhylkltk.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\drivers\MSIVXrxdaivrfqqumqsefekqqqpnuylakcmej.sys
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\XXXXXX\Local Settings\Temporary Internet Files\Con... Read more

Answer:Malware removal

I will try this next any help would be greatly apprciated.

http://forums.majorgeeks.com/showthread.php?t=192101&highlight=Invisible+malware+files

PG
 

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Relevance 59.04%

2 viruses popped up on my dads laptop this morning and after many scans nothing has been found, but now this message keeps popping up:

generic host process for win32 services has encountered a problem and needs to close

followed by

Windows XP home must restart because DCOM server process launcher service terminated.

Can anone help me fix this?
 

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Relevance 59.04%

Hello everyone. This is my first post here, although I have browsed the forum for quite a while. I decided to finally resister after getting a series of viruses/malware after letting some friends use my PC and from what I can tell you guys are the experts !

I've tried to remove them with Adaware and Spybot, but they come right back on reboot. It has also disabled my Task Manager by default, so I have been having to use a reg edit file to get that back every time.

Here's a hijackthis scan that I just did after rebooting. Hopefully someone out there can help me out. I would appreciate it a lot!
 

Answer:Malware Removal Help

Welcome to Majorgeeks!

You have a lot of serious infections. This is really due to the below facts:

Windows OS is not updated with current patches
No antivirus application
No realtime antispyware application
No firewall
Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments. MAKE SURE you install and rename HijackThis as requested to avoid further delays.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
Make sure you check version numbers and get all updates.
Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
CounterSpy
AVG Antispyware log - ONLY IF NEEDED you were ... Read more

1 more replies
Relevance 59.04%

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resouce! To tell me this, please click on http://www.bleepingcomputer.com/logreply/412392 and follow the instructions there. If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following inf... Read more

Answer:need help with malware removal

Hello again!I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.Thank you for using Bleeping Computer, and have a great day!

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Relevance 59.04%

I am new to using a computer.  In order to remove malware accquired by using the internet, can I learn to do this in a fairly shsort  time, or do I need to use a computer support company?

Answer:Removal of malware.

Since you are new to computers you will probably have to study for over two years. I've been studying for over 3 years. There is a lot of information to learn.

1 more replies
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Question: Malware Removal

Due to being out of town I missed the reply in the last thread I started, so round 2. Thanks!

Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run. 64bit 2k3
OTL File
__________

OTL logfile created on: 2/29/2012 8:02:54 AM - Run 1
OTL by OldTimer - Version 3.2.33.2 Folder = C:\Documents and Settings\Administrator.JLG\Desktop
64bit-Windows Server 2003 Enterprise Edition Service Pack 2 (Version = 5.2.3790) - Type = NTServer
Internet Explorer (Version = 7.0.5730.13)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

47.99 Gb Total Physical Memory | 46.16 Gb Available Physical Memory | 96.18% Memory free
125.85 Gb Paging File | 125.25 Gb Available in Paging File | 99.52% Paging File free
Paging file location(s): [Binary data over 100 bytes]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 48.31 Gb Total Space | 12.71 Gb Free Space | 26.31% Space Free | Partition Type: NTFS
Drive D: | 87.77 Gb Total Space | 8.75 Gb Free Space | 9.97% Space Free | Partition Type: NTFS
Drive G: | 1103.43 Gb Total Space | 124.58 Gb Free Space | 11.29% Space Free | Partition Type: NTFS
Drive X: | 999.99 Gb Total Space | 481.36 Gb Free Space | 48.14% Space Free | Partition Type: NTFS
Drive Y: | 326.01 Gb Total Space | 300.96 Gb Free Space | 92.31% Space Free | Partition Type: NTFS
Drive Z: | 1862.00 Gb Total Space | 955.17 Gb Free Space | ... Read more

Answer:Malware Removal

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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Question: Malware removal

I keep getting a window when I attempt to exit the pc.. .Net-Broadcast
EventWindow.1.0.5000 will not shut down. Went to google and it says no way to remove.... can someone help?? Have run the serch for it and nothing shows...
 

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Question: malware removal

I am not computer literate to start off with Anyway, I have Google Chrome and a "Default Extension 1.0" appeared on my list of extensions and I do not know how it got there. When I looked up to to see what it was it said it was a form of malware. I thought malware destroyed the computer? Anyway, I did see this question posted from a few years ago. So I am guessing this is an on going problem with Google. How do I get of this? Its endlessly frustrating when it redirects me to another site! I am using an older system well in the Microsoft world anyway. Its Windows XP and I use Google Chrome and we also have Internet Explorer. I hope this helps, like I said, I am not very computer literate, but I am a quick study!


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:32:06 AM, on 10/30/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files (x86)\The Weather Channel\The Weather Channel App\TWCApp.exe
C:\Users\H.A.L.9001\AppData\Local\Google\Update\1.3.21.123\GoogleCrashHandler.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
C:\Program Files (x86)\hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files (x86)\Real\RealPlayer\upd... Read more

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My dad is constantly reinfecting his computer every month or so and this latest infection is the worst ive ever seen.  The antivirus software has been disabled (Eset NOD32) and reinstallation fails with an error.  His user account does not have admin privileges either.
 
I have a ton of realtime security applications installed that i hoped would protect it but they didn't (Eset NOD32, Microsoft EMET, Webroot SecureAnywhere, Trend Micro Browser Guard, Trend Micro RU Botted, Spybot Search & Destroy Resident, Peerblock with subscription lists, K9 Web Protection, MVPS hosts file and dns set to use OpenDNS).  The proxy server is legit as K9 Web Protection is installed too.
 
I ran hijack this and while i can't understand the log, i did notice some host file redirections for Google.
 
P.S. I was going to reinstall the computer from a backup image, but i would like to know what the infection is before i do so because the malware might hang around.
 
P.S.S. Thanks in advance
 
Find below the DDS log:
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17126  BrowserJavaVersion: 10.51.2
Run by Adm1n at 0:36:34 on 2014-06-15
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.2047.917 [GMT -4:00]
.
AV: Webroot SecureAnywhere *Enabled/Updated* {66A6FE14-08CB-F415-3742-517201416109}
AV: ESET NOD32 Antivirus 6.0 *Disabled/Updated* {77DEAFED-8149-104B-25A1-21771CA47CD1}
SP: ESET NOD32 Antivirus 6.0 *Di... Read more

Answer:Malware Removal Help

Good evening,.
If I was you I would just use Darik's Boot and Nuke to wipe the hard drive and then reimage and you should be good to go - it's bad enough trying to remove malware without trying to identify what it might be and the time spent doing that is wasted if you can just start afresh.

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Hi,

So something was done to my MAC. Every time I click on a link I have pop-ups, I have videos on webpages for advertising and when I shut down there is a new window that asks me if I want to abort installation.

Any help would be great.
 

Answer:Malware Removal Help

Unfortunately I don't support Mac here.
You need to find Mac forum.
 

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I have the exact problem described be evilfantasy "read this before requesting malware removal help", I have Windows XP, service pack 2 installed, AVG Free 8.5, and windows defender, however, I am trying to download the first step, and I cannot get online, the malware is redirecting to porn sites.  I am sending this from my work computer with an aircard.  Need to figure out how to get to the sites to download.  Help!

Answer:Malware removal help

Download on your work computer, transfer them to the infected system, run the logs and copy them back to your work system to post.

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About a week and a half ago i had recently rebuilt my computer and decided to put my old hard drive in and discovered this virus, i produced a hijack this log below please help diagnose and repair. thank you.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 4:49:31 PM, on 8/19/2010Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18000)Boot mode: Safe mode with network supportRunning processes:C:\Windows\Explorer.EXEC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Users\Administrator\Downloads\HijackThis(2).exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,Customize... Read more

Answer:Malware Removal Log

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

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Question: Malware Removal

Hello.
First time submitter. I'm experiencing periods of total internet slowdown for this one machine in my house (other devices are experiencing no such slowdown). Machine is not under heavy cpu or mem usage. Browser, ftp, dropbox all slow to a crawl at random times. I'm unable to find a common thread.

Please and thanks for your assistance.
 

Answer:Malware Removal

I am currently reviewing your logs and will make a response asap.
 

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DDS (Ver_09-03-16.01) - NTFSx86
Run by Compaq_Owner at 8:50:53.12 on Sat 03/28/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_03
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.222.81 [GMT -5:00]

AV: AVG 7.5.516 *On-access scanning enabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\Compaq_Owner\Favorites\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uSearch Bar = hxxp://google.icq.com/search/searc... Read more

Answer:Malware removal help

Bump...
-.-

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Question: Malware removal

I am new to your forum and have XP media center. Several weeks ago I followed your instructions for removing malware and never sent the logs in because my system seemed to be restored back to normal. I was having problems with being hijacked to other web addresses, my avg antivirus wouldn't update any longer and when I would open media center and click on a link to watch, it would spontaneously shut down. Yesterday, I noticed my browsing speed had slowed significantly, updating malware program wouldn't work and the same problem with media center started happening again. I decided to start your process all over again but this time I would like you to look at the logs to see if there are any hidden problems. Thank you for any help offered. Logs attached: SAS, Malwarebytes, Combofix, Mglogs
 

Answer:Malware removal

Hi there and welcome to the forums. We are currently reviewing your logs and will get back to you with a set of instructions as soon as we can.

Thanks for your patience during this time.
Kes
 

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Hi
I am looking for help in removing malware form my system. I know it has some issues as I have run several on line scanners with positive results for spyware and such. I am running windows XP, ver 2002 with serivce pak 2, 1.00 ghz with 250mb of ram. I currently have windows defender, norton anitvirus corporate version, spybot search and destroy, previx and lavasoft ad aware. recent scans of these programs have shown no spyware but my computer is really slow and old installs from ewidoa and such have left traces as well as a program called liscence manger and some other things. Any help would be greatly apprecited. I am tired of my computer hanging....
 

Answer:Help with malware removal..

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
Make sure you check version numbers and get all updates.
Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.



When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

[*]runkeys.txt - the log from GetRunKey.bat
[*]newfiles.txt - the log from ShowNew.bat
CounterSpy - ONLY IF you were not able to run Windows Defender
Bitdefender - from step 6
Panda Scan - from step 6
HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of... Read more

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Hi,

I hope someone will be able to help me. I followed the instructions for Malware Removal, and saved the programs. After many attempts CCleaner did not open, so I progressed onto the next step and installed Super AntiSpyware. It ran, but after 7 minutes the computer quit and restarted. A window appeared saying that the system recovered from a serious error.

Error signature was as follows

BCCode : 10000050
BCP1 : F37C7000
BCP2 : 00000000
BCP3 : F406306E
BCP4 : 00000000
osver : 5_1_2600
SP : 2_0
Product 768_1

The error report highlighted 2 temp files:

Werb5cd.dir00\Mini05008-03.dmp
Werb5cd.dir00\sysdata.xml

I never bothered to continue installing the other programs, until this is sorted. Maybe someone can guide me who knows what all this means.

Thanks

Deepat
 

Answer:Not getting far with Malware Removal

never mind the message below

Thankyou

Deepat
 

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Hello, I keep getting popups and when i try to open internet explorer or mozilla i get a message that says insecure internet activity threat of attack, continue to website unprotected?
here is the text from dds.txt The weird file name was win32.....rafiab i cant get it to come up again i dont remember the exact wording. Hope someone can help.
Thanks

DDS (Ver_09-02-01.01) - NTFSx86
Run by Katy Burns at 20:41:33.32 on Sat 02/07/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.503.207 [GMT -5:00]
============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Pro... Read more

Answer:malware removal dds.txt

ok security center alert says win32.Zafi.B high risk level

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I am running Windows XP, Home Edition, SP3, Build 2600. I printed, read & followed all steps in XP Cleaning Procedure, but still seem to have a problem with my browser software (Explorer Ver 7.0). Specifically- the mouse pointer "jumps" whenever I try to left-click on a hyperlink (have to right-click then open), and use of the window scrollbar is unreliable or non-responsive when used in conjunction with mouse. Attached are scan logs for SAS, Malwarebytes (the Combofix & MGlogs logs to follow). Would appreciate any assistence in fixing my problem. Thanks
 

Answer:Malware Removal - Help Please!

Here is the MGlog file
 

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Hello, it's my first time here (like many I'm sure) and I have a problem. I recently got slammed with some sort of virus (I think) that has many of my program executables dead and gone, along with eliminating my quick-start toolbars (the one on the bottom-right by the time and bottom-left by the Start button). Using AVG does no good, because the second I attempt to remove the infected files my comp restarts, has the same problems, and AVG is busted.

I noticed immediately that there is a program called Spruce running in the background, which is know malware as I understand. What I haven't been able to find is how to remove it and any other malware I may have. Thank you very much in advance. Here is my Hijack This log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:19:35 PM, on 12/28/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.ex... Read more

Answer:Malware Removal - Need Help

Bump. Willing and ready to do anything and everything necessary to get help. =] I know it's New Year's Eve of course, but I am still having a great deal of trouble. Happy New Year's just the same, everyone!
 

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Hi Members,

I need help if anyone can be so kind, I cannot get rid of the above file already used malwarebytes ver 1.33 but still no joy. I did some research and found that this file can be protected by rootkit, whatever that is, and I am loathed to got there without some help.. Thank you in anticiptation

Answer:dds log for malware removal

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed. Use the 'Add Reply' and add the new log to this thread. Also please explain your problem as fully as possible. Each little detail will help in getting your system cleaned up and functional again.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scans:Please update Malwarebytes' Anti-Malware and run a full scan and post the logs with the DDS log. * Download DDS by sUBs from one of the following links. Save it to your desktop. ... Read more

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Question: Malware removal

I first received a notification from AVG 'Virus identified win/64 patched.A'
I followed the steps in your tutorial located here
Now AVG has found 'Trojan horse Generic29.ANPX' 'Trojan horse BackDoor.Generic15.CGSY' 'Tojan horse BackDoor.Generic15.CGSY' and more are sure to follow.
I think I have attached the necessary logs to this post, I'm really not too technical literate so I do apologise if I have done something incorrectly.
I hope you have a chance to reply swiftly.

Thank you very much for your time.
 

Answer:Malware removal

Firstly you need to take a look at this.

Warning about Porn, Keygens, Cracks, and other Illegal Software

Remove all traces of cracked software please before we continue.


Uninstall DealPly


Now Re run Hitman and have it delete Malware, and Potential Unwanted Programs.




Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these 2 detections:


[RUN][SUSP PATH] HKCU\[...]\Run : WideSearch (C:\Users\User\AppData\Local\WideSearch\wsearch.exe) [-] -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-189922631-1767686969-1414721043-1001[...]\Run : WideSearch (C:\Users\User\AppData\Local\WideSearch\wsearch.exe) [-] -> FOUND

Place a checkmark each of these items, leave the others unchecked.

...and the same for items on the file/folder tab, please.


[ZeroAccess][FILE] @ : C:\windows\Installer\{2c988e37-0004-54bc-25a6-c07d66c1d001}\@ [-] --> FOUND
[ZeroAccess][FOLDER] U : C:\windows\Installer\{2c988e37-0004-54bc-25a6-c07d66c1d001}\U --> FOUND
[ZeroAccess][FOLDER] L : C:\windows\Installer\{2c988e37-0004-54bc-25a6-c07d66c1d001}\L --> FOUND
[ZeroAccess][FILE] Desktop.ini : C:\windows\Assembly\GAC_32\Desktop.ini [-] --> FOUND
[ZeroAccess][FILE] Desktop.ini : C:\windows\Assembly\GAC_64\Desktop.ini [-] --> FOUND
[Susp.ASLR][FILE] services.exe : C:\windows\system32\services.exe [-] --> FOUND

Now pre... Read more

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Question: Malware Removal

I followed the thread that told me to run rootkit tool and here are the results attached.


DDS (Ver_09-12-01.01) - NTFSx86
Run by Dan at 14:08:42.23 on Thu 12/03/2009
Internet Explorer: 7.0.6000.16916 BrowserJavaVersion: 1.6.0_03
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============


============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://www.sony.com/vaiopeople
mDefault_Page_URL = hxxp://www.sony.com/vaiopeople
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
mURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: AOL Toolbar BHO: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\a... Read more

Answer:Malware Removal

Hi,

Please do the following:

Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2



**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
--------------------------------------------------------------------

Double click on ComboFix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the C:\ComboFix.txt for further review.

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For the backstory to this issue, please refer to: http://www.bleepingcomputer.com/forums/t/201127/suspected-malwarevirus/ (not sure how to post the link properly - new to this)I was having trouble getting DDS.scr to work, but I changed it to DDS.pif and it worked.DDS.txt:DDS (Ver_09-02-01.01) - NTFSx86 Run by Tony at 14:44:11.79 on Mon 02/09/2009Internet Explorer: 7.0.5730.13Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1219 [GMT -8:00]AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\PROGRA~1\AVG\AVG8\avgwdsvc.exeC:\Program Files\Nero\Nero 7\InCD\InCDsrv.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\WINDOWS\Explorer.EXEC:\Program Files\Microsoft LifeCam\MSCamS32.exeC:\Program Files\CyberLink\Shared Files\RichVideo.exeC:\PROGRA~1\AVG\AVG8\avgrsx.exeC:\WINDOWS\system32\svchost.exe -k imgsvcC:\WINDOWS\RTHDCPL.EXEC:\Program Files\CyberLink\PowerDVD\PDVDServ.exeC:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXEC:\Program Files\lg_fwupdate\fwupdate.exeC:\Program Files\Nero\Nero 7\InCD\NBHGui.exeC:\Program Files\Nero\Nero 7\InCD\InCD.e... Read more

Answer:DDS log for Malware removal

Hi again. It's me again You did not make any mistakes it's just we are very busy and sometimes things get pushed behind. Sorry about that.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.If you do not make a reply in 5 days, we will need to close your topic.You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.Please take note of some guidelines for this fix:Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.E... Read more

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Question: malware removal

hi, chaslang did a great job of removing malware and such from my wife's computer. thanks, now i would like to have mine done. i removed as much stuff as i could. here are the logs. if you could please analyze them it would be appreciated. thank you.
 

Answer:malware removal

here is MGlogs file.
 

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Hi thereI am having probs with my computer, it is very slow and I keep getting pop-ups. I believe the file jkkjg.dll is the problem, this is what Trojan Remover was telling me.After reading several posts on here I downloaded HijackThis and combofix. Here are the logs generated below.I would very much appreciate any help. Thnks.~~~ComboFix 08-03-01 - Lauren 2008-03-01 14:27:50.1 - NTFSx86Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.475 [GMT 10:00]Running from: C:\Documents and Settings\Lauren\Desktop\ComboFix.exeWARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!. ADS - system32: deleted 69550 bytes in 1 streams. ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))).C:\WINDOWS\cookies.iniC:\WINDOWS\system32\bsmempcj.dllC:\WINDOWS\system32\cbriyvyn.dllC:\WINDOWS\system32\efcdedb.dllC:\WINDOWS\system32\eiqsgarl.dllC:\WINDOWS\system32\ejrqibrn.dllC:\WINDOWS\system32\eupxaovj.dllC:\WINDOWS\system32\gjkkj.iniC:\WINDOWS\system32\gjkkj.ini2C:\WINDOWS\system32\hjtnruqj.dllC:\WINDOWS\system32\jkkjg.dllC:\WINDOWS\system32\mcrh.tmpC:\WINDOWS\system32\nnnkiji.dllC:\WINDOWS\system32\nuttwymq.dllC:\WINDOWS\system32\qvyeluha.dllC:\WINDOWS\system32�... Read more

Answer:Malware Removal Help

Bump

Please, can anyone help me out with this?? Desperate here!!

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Question: Malware removal

When I am on IE 9 and reading a newspaper,for instance, if I click on he screen which to a new tab, I get an advertisment. X'ing out of the new page and reclicking on the original page, I do not get the ad.
I ran a full scan of Malwarebytes Anti-Malware and it reported no problems.
 

Answer:Malware removal

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Question: Malware Removal

I am using a Win 7 64bit laptop. My Norton 360 expired last month and only now I renewed it. Before I renewed it, my computer started showing malware activities. My AbBlock did not work, audio plays (either online or offline) did not give sounds after about a minute, downloaded unintentional programs etc. I ran a full scan from Norton 360 but still I those issues.
Thank you.
 

Answer:Malware Removal

Hello, YACwade

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and then attach the requested logs to your next reply when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:


If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes, you could use a flash drive too, but flash drives are writeable and infections can spread to them.
If you cannot seem to login to an infected user account, try using a diffe... Read more

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Ill probably have to do a reinstall but I wanted to post the logs to see how bad it actually is. I was using frostwire when it started and knew instantly what had happened. So the computer has not been used for anything but trying to fix since then. It happened last night around 12:30.
 

Answer:Malware Removal did not fix

Torch86 said:





Ill probably have to do a reinstall but I wanted to post the logs to see how bad it actually is. I was using frostwire when it started and knew instantly what had happened. So the computer has not been used for anything but trying to fix since then. It happened last night around 12:30.Click to expand...

Heres the last log
 

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Question: malware removal

Hi,
My internet is redirecting pages when I do search and my google chrome is not loading. I followed instruction on your website:
http://forums.majorgeeks.com/showthread.php?t=35407
and got all five programs run. Attached are my logs.
After that, I still have same problem, and window update from start menu shows 'cannot display' error message, some pages still got redirected when I do google search. Sometimes, http://www.google.com/wbhp popped up.
Any suggestions?
Thank you very much.
w123
 

Answer:malware removal

malware removal, last log file is here

last log file is here.






w123 said:





Hi,
My internet is redirecting pages when I do search and my google chrome is not loading. I followed instruction on your website:
http://forums.majorgeeks.com/showthread.php?t=35407
and got all five programs run. Attached are my logs.
After that, I still have same problem, and window update from start menu shows 'cannot display' error message, some pages still got redirected when I do google search. Sometimes, http://www.google.com/wbhp popped up.
Any suggestions?
Thank you very much.
w123Click to expand...


 

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